Luna Flooring Corporate Office - Corporate Office HQ

Luna Flooring Corporate Office

How would you rate your experience with Luna Flooring ?

[Total: 9    Average: 1.7/5]

Luna Flooring Corporate Office Address

21st Century Flooring LLC DBA Luna Flooring
333 Northwest Ave
Northlake, Illinois 60164

Contact Luna Flooring

Phone Number: (773) 202-5862
Fax Number: (855) 816-5862
Website: http://www.luna.com/
Email: Email Luna Flooring

Luna Flooring Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Luna Flooring Executives

CEO: Tina Binette
CFO: Paul Carter
COO: Peter Korda

Luna Flooring History

Luna was founded in 1958 as an in-home shopping plastic slipcover company by Turkish immigrant Salamon DeZara. The company added carpet sales a few years later and launched its own TV jingle in 1997 in a bid to expand beyond its Hispanic customer base and go head-to-head with their largest competitor, Empire, now known as Empire Today.

The company offers a wide range of flooring options, including carpet, hardwood, laminate, and stone. The company is best known for coming directly to a customer’s home with samples and to take accurate measurements for more complete estimates. Luna Flooring offers limited warranties on installation, as well as product warranties.

Luna Flooring currently has an A+ rating with the Better Business Bureau and has headquarters in Northlake, Illinois. The company was acquired by Empire Today in 2012 for an undisclosed amount.

Luna Flooring FAQs

Question 1: What is the phone number for Luna Flooring?
Answer 1: The phone number for Luna Flooring is (773) 202-5862.

Question 2: Who is the CEO of Luna Flooring?
Answer 2: The CEO of Luna Flooring is Tina Binette.

Question 3: Who founded Luna Flooring?
Answer 3: Luna Flooring was founded by in .

{ 13 comments… read them below or add one }

Bridgette S September 19, 2018 at 12:52 pm

To:
Tina Binette
Paul Carter
Peter Korda

My first contact with Luna was right before the holidays in 2017. I had someone come out and give me an estimate on flooring for my kitchen and dining room promising me it would be done before the holidays. That became a disaster that I am truly not trying to relive. You yourself can probably pull the call logs and recorded conversation to see how much of my life was spent FRUSTRATED! Call after call, appointments after appointments, rescheduling, no shows, hang ups, voicemails, on holds, visits to the home, wrong estimates, wrong tile. And after all that, they had to come back tear up the old tile because the first installer who came alone and took 14 hours, installed the tiles crooked. Needless to say my house was a total disaster for the holidays with out of town guest. Thanks Luna!
I decided to try again because this time I wanted carpeting. Ok! Great…… what could possibly go wrong AGAIN? I am once again feeling the same way as before. FRUSTRATED!!!!!
Called for an estimate the week of September 10th. I believe the person name that came out was John. After his presentation of the carpeting and pricing, I explained to him that I would get back to Luna as soon as possible on my decision. He became very irritated and began to say that it would just be an extra $23 on my existing Wells Fargo account. I again stated I would reach out to Luna on my decision. I could now start seeing the frustration on his face. He proceeded to say to me that $23 could not possible have an effect on me feeding my kids, and if so he would drop off $5 every month until it’s paid off. Highly offended was not even the word for what I was feeling, but I will hold him to that promise.
I called and made a complaint the next day. The promised I would get a call back within 24 hours. That turned out to be 6 days later. A supervisor James called me back Monday Sept 17th and apologized. I told him of the promise also that was made to me. He assured me he would be talking to him or his supervisor and assured me he would send a different person out a few days later. WELL, to my surprise, they did send someone out. The same guy John. FRUSTRATION at its best!
The next day I spoke with a supervisor named Ernesto and asked why they sent the same person out that I asked not to. He stated that John was the only one available in my area to come out. So my question to Mr. Ernesto was then there was absolutely no consideration for my feelings. I then requested to speak with James. He transferred me to James and once again, he apologized and told me to email him my complaint. I did not. We at that time rescheduled the next installation appointment for September 19, 2018. NO SHOW…….
I called and got the run around talking to multiple people. Yadea first, being on hold with her for 30 minutes, then Ernesto who absolutely was rude and would not transfer me to James and stated if I wanted to hold he would put me on hold for an hour or release the call after I demanded to speak to someone else. As I was speaking, he put me on hold. I hung up and called back and to my surprise, James answered the phone. He stated that it was a misunderstanding with dates, apologized AGAIN and rescheduled for Thursday 20th.
I have never in my entire 50 years had such a hassle or dissatisfaction with any company like Luna. I am at work so upset right now highly frustrated. I have someone on vacation willing to come to my home and sit for absolutely NOTHING!
Very disappointed how I have been treated in the last couple of years with absolutely no regards to my feelings or time.

Reply

Rachel Smoot September 17, 2018 at 12:29 pm

I AM BEYOND UPSET.
My carpet was installed on Tuesday August 28th 2018. The transition pieces to go from carpet to hardwood were not installed and my closet door was not sanded and put back on. Tomorrow (9/18) will be THREE WEEKS since my install.

I have emailed my sales rep (KEVIN DAWYOT – who i saw online has another Luna customer fighting him in court) on the following days to complete this install:

9/7
9/10
called him on 9/10 or 9/11 – he answered and said it was weird, that stuff like this never happens to the “nice” customers… so you only give crappy service to the “mean” clients?
and texted him on 9/13

he has not responded back to us. I’ve also called Luna customer service. I called on Thursday 9/13 and they said someone would contact me in 24 hours.. its now Monday 9/17 and i still have not been contacted. I just called again and spoke with John (supervisor) he said he is emailing the Baltimore office to get someone to contact us back.

My ticket number is 1-3431542686

Luna charged our Wells Fargo credit card and the project is not completed yet. No one will call me back. This is an awful business practice.

At this point, I truly believe that Luna owes me something for 3 weeks of aggravation. What a rip off and scam to do this to your customers.

I have no faith that the Baltimore office or KEVIN DAWYOT will call me back by tomorrow COB. Someone in the headquarters office should and they should make this right. I am so upset with this entire process and i have nothing to leverage against your company to come back and complete this install.

Please reach back out to me ASAP.

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C Kimbro August 8, 2018 at 12:15 pm

This is the worst company ever. Had floor specialist BOB Hurd to come out and do estimate for hard wood floors and carpet . Got appointment set up and and even put money down to get the installation started. The Carpet crew ( the one were having so many problems with) was scheduled to come out on the 7th of August to install and didn’t make it because they was short of crews. They was reschedule to come out on 8 August and couldn’t make it because the truck broke down. No one from the Baltimore Washington corporate office would call back or even address the concerns or situation. I will never use this company again. Go somewhere else to get flooring and carpet

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Marcella Winston July 13, 2018 at 4:33 pm

I have had it with this company they come out and mess up the job with wrong materials and know I can’t them to answer me or return my calls this is the worst experience I ever had with a company they took my money and didn’t care if I was happy

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Roberta January 2, 2018 at 10:28 am

Will someone answer my complaint?

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Roberta December 30, 2017 at 11:23 pm

I have had the worst time trying to get my carpet done right, first I didn’t get want I picked out, they can’t get the seems tight, you can see every cut. They have had me waiting, never showed up, finally, after seven months they bought carpet to fix seems and it doesn’t match, tried to tell me the carpet they laid seven months ago is old now. I have never experience anything like this before and can’t get help. Have a lot more to say but don’t know if it will help. Hate the cheap carpet and bad service.

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Barbara Rajterowski November 30, 2017 at 12:24 am

For 18 months I’ve been back and forth with Luna and Mohawk regarding the awful corn rowing of my new SmartStrand Carpeting. It looks five times worse than then the 13 year old carpeting it replaced. I was never informed of this problem and I found out today neither Luna of Mohawk will do anything about it. There are plenty of unsatisfied customers blogging about the same issue. In addition, Shaw has, in some cases, replaced such carpeting and in some cases dealers have done the replacement. The carpet will have to be ripped out the only question is why won’t they compensate me for this unsatisfactory carpet. In my 72 years, three apartments and 3 homes which were all carpeted several times NONE ever had this problem. This product either should not be sold or a disclaimer provided to the customer. I would like to contact the CEO of Luna, but do not know how to contact him. Luna would never give me any executive contacts, even though I asked many times. Perhaps a compromise to replace it at cost would be acceptable. My many emails to Luna Customer Service have not brought about satisfaction.

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Nicole Logan November 5, 2017 at 9:15 am

It’s Saturday November 4, 2017 7:00 o’clock in the evening and no one has show up for my carpet installation. I called Luna at least 4 times today to verify this installation and I was told the installer will call you when there on there way. My last call today to Luna at 6:15. I am told the installer wasn’t assigned my installation. How does this happen when this appointment was made a week ago. I called Luna to confirm this installation. And was told all day my installation would take place between 3-6. And now no one was assigned. What type of business is Luna? How can you treat your customers/people like this, no respect. I sat here all day moved my furniture and for nothing. I want to speak to the CEO/CFO of Luna. How am I going to be compensated for this massive inconvenience?

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Tunisia Rogers August 31, 2017 at 12:38 pm

This has got to be the worst service I have ever experienced. My car was dropped off last Friday August 25, They lost it for 2 days, they kept telling me it wasn’t there when it actuality it was, My Insurance company had to call and speak with the Manager for them to go look for my car. Then they finally called me Saturday 10 mins before they closed to tell me, If it wasn’t for me calling about my car they would have never found it. So Nicholas calls me Monday clueless about anything tells me he will call me back once they know what is going on. I have been calling this horrible place all week only to get someone will give you a call back and No one ever does. Here we are on Thursday August 31st. I still haven’t heard from anyone and I do not know what is wrong with my car. This has got to be the worst!!!!! SERVICE EVER!! And I will make sure to tell everyone I know about this experience so they will not come here EVER!!

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Shequenna Gray August 30, 2017 at 2:40 pm

I am happy to report that I finally heard back from Arthur Jones so we will see how things work out. I will send a follow up post

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Shequenna Gray August 30, 2017 at 9:12 am

I had someone come out and give me an estimate. The selection he presented to me was VERY limited. I still picked out carpet and kitchen flooring but not happy with the decision. This is my first home and I really do want to love my floors. I called to cancel my installation but when I did the person I was talking with put Auther Jones on the phone from corporate. He promised to work with me within my budget and even went so far to say that he would give me his discount if needed. He was all full of lies!!! After I picked out flooring that I LOVED, I called Arthur Jones back as he said and he again guaranteed to work with me then that was the end of it. I called him 3 times and no response back. Honestly that is the worse experience I ever had and hope to have with a company. I see why the reviews are terrible. I don’t understand why he offered his help if he really wasn’t going to do anything. It was like he was playing game and this is from someone from corporate!!! I regret ever dealing with them. Words can’t express just how disappointed I am and my floors are still not done for my new home. I had to move back my furniture delivery date because of this. It’s cause a lot of frustration and time wasted. I really hope the CEO reads my review and takes action because what I experienced was so wrong on all levels.

Shequenna Gray

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Sandra Brown August 22, 2017 at 9:58 am

My carpet is not even a year old all the seams are bubbling up they come to repair carpet all they do is lift the carpet were the seam is and lay it back down then it comes back up can u help me fix this problem I’m having see me a number were a
I can talk to someone about this

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Kimberly August 15, 2017 at 9:11 am

I am very disappointed with this company and would never use them or recommend Luna to anyone. Yesterday, I was scheduled to have an install. I received a call in the morning from an automated system in the morning that they would be there in the morning. No one showed up! No one even had the decency to call to let me know they would not be able to come. I understand that unforeseen things occur. However, it is inconsiderate and unprofessional not to, the very least receive a phone call. Instead your company decided to take an ” I don’t care” just give me the money attitude.

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