Luna Flooring Corporate Office - Corporate Office HQ

Luna Flooring Corporate Office

How would you rate your experience with Luna Flooring ?

[Total: 13    Average: 1.6/5]

Luna Flooring Corporate Office Address

21st Century Flooring LLC DBA Luna Flooring
333 Northwest Ave
Northlake, Illinois 60164

Contact Luna Flooring

Phone Number: (773) 202-5862
Fax Number: (855) 816-5862
Email: Email Luna Flooring

Luna Flooring Facts

Date Founded:
Founding Location:
Number of Employees:

Luna Flooring Executives

CEO: Tina Binette
CFO: Paul Carter
COO: Peter Korda

Luna Flooring History

Luna was founded in 1958 as an in-home shopping plastic slipcover company by Turkish immigrant Salamon DeZara. The company added carpet sales a few years later and launched its own TV jingle in 1997 in a bid to expand beyond its Hispanic customer base and go head-to-head with their largest competitor, Empire, now known as Empire Today.

The company offers a wide range of flooring options, including carpet, hardwood, laminate, and stone. The company is best known for coming directly to a customer’s home with samples and to take accurate measurements for more complete estimates. Luna Flooring offers limited warranties on installation, as well as product warranties.

Luna Flooring currently has an A+ rating with the Better Business Bureau and has headquarters in Northlake, Illinois. The company was acquired by Empire Today in 2012 for an undisclosed amount.

Luna Flooring FAQs

Question 1: What is the phone number for Luna Flooring?
Answer 1: The phone number for Luna Flooring is (773) 202-5862.

Question 2: Who is the CEO of Luna Flooring?
Answer 2: The CEO of Luna Flooring is Tina Binette.

Question 3: Who founded Luna Flooring?
Answer 3: Luna Flooring was founded by in .

{ 20 comments… read them below or add one }

Wanda May 22, 2019 at 2:33 pm

I am a senior citizen who saved up money for a whole year to get carpet, so after hearing the commercial for one room and all others $99 I called for appt. Once the salesman came I selected MOHAWK berber carpet. It was the most expensive per the salesman and would need top grade padding. Okay I said, the color was perfect and so was the quality of the sample carpet. He assured me that what I ordered would be exactly what I would get. Supposedly the total cost was over $3,500 (417 sq. feet) but when I complained about the cost he said he’d check for rebates and finally told me $2000 even though I said my budget was $1,500. I agreed thinking I could borrow the extra money because I needed to replace my old carpet for health reasons. On the day the carper layers arrived (who spoke very little English) He gave me a 2×2 piece of carpet and padding and asked was it the right color. I agreed it was (but even if not, it was so close) but the quality of the carpet and padding did not look at all like I saw with the salesman. I told them I was confused as this couldn’t be the same carpet I would have never ordered it so we called my salesman and the office. They said I could refuse (I’d already paid $500 deposit) or try it and if I didn’t like it, I could cancel within 30 days and they would replace the carpet. The salesman told me to trust him, it was okay, and if I didn’t like it after walking on it a few days call and have it replaced. While the carpet looks good on the floor, it is a very cheap grade of berber and the padding is so thin when you walk on the floor it feels like walking on the wood foundation. After they laid the carpet I asked them again, was this what I ordered, this does not feel like the high grade carpet I ordered, and they said, it’s very low grade. I’ve called customer service several times and complained and asked to speak with someone from corporate. I got an email from someone who said since the carpet was laid, I can have it removed and replaced but I will have to pay for the installation cost. WHY? It appears that they knew from the beginning this was not the carpet I ordered, otherwise why have that clause. So of course I have not been given a number to corporate and I this is taking advantage of a senior citizen. I don’t have money to correct their blatant decision to give me something different then what I was shown and approved of. Next step?


Juanita Hardy March 5, 2019 at 10:22 am

As I read the other complaints I realize that your company does not advocate for quality service and product. My husband and I had vinyl floors installed in August of 2018. It is now March of 2019 and we still have no resolution of our problem. We had wood grain waterproof vinyl flooring installed in our basement. It encompassed the hall, club room and bathroom. When the installers came they stated that the hall and club room was the only installation on the invoice. They were not aware of the bathroom. They only brought enough flooring for those two area’s. They called the office and confirmed the invoice to include the bathroom. At that time they said we needed to reschedule the additional work. The installers completed the hall and room. The next day, I called and left a message that the floors were moving and clicking when I walked on them. in addition, there were hammer marks on the floor. I also tried to schedule the additional work. Every time I called customer service I was forwarded to the supervisor named Malissa. I gave a detailed message to her voice mail and never received a call back. For two months I continued to call and left messages with this supervisor and never received a call back. In January I finally stopped the payment to the bank because I was filling a complaint to Luna. I continued to call and finally got an appointment for January 18th for someone to come and inspect the floors. They arrived and stated they had two boxes to fix the problem. It was difficult to communicate with the installers because they did not speak English. What I could get out of our conversation was they were to just fix some areas. When they inspected the floors they saw that it was an issue throughout the flooring. I was told I had to call the office. I have left many, many messages with Malissa and still no return call. I finally called the manager of installation and he said he would walk over to her office and have her call me back. Still no return call. It is now March 5th and we received an email from Malissa on March 3rd and March 4th that she would call us on March 5th at 10 am. I am sitting here waiting for her call and still no call. I no longer want to speak with a supervisor or manager of the Baltimore Maryland office. I want to speak with a someone from corporate office who values customer service and quality product. I expect an email for contact information. I understand customer service and quality of care because I have been a nurse for 43 years. I would like a resolution to this problem as soon as possible.


julie whittington January 8, 2019 at 7:06 pm

I purchased vinyl flooring, carpet and tile. it was to be installed in one day on jan 2nd. jan 2nd comes and the vinyl flooring gets installed. it looks great except we have 2 bad pieces they need to come back and replace. The carpet installers van broke down so they had to be rescheduled to the next day. Day 2 the carpet people come.. i said are you doing the tile too. here is where it gets ugly… no one knows who is supposed to be dong the tile installation. i have made numerous phone calls. requested numerous calls back.. finally get a call back . they missed the tile on the order. ok i asked to have the same company that is doing the vinyl repair and make it for tuesday. well monday (yesterday) and i get a call they are coming to fix the vinyl. and of course the tile is supposed to be put in today. its utterly stupid the window is 8 am to 6pm to install. someone calls at 5:50 to say the installer had an emergency and wont be coming. I said shocker…. the customer service has been horrible. I get no return calls. 5 days …. for a 1 day install. who is going to reimburse me the money i lost having to sit home and wait for no one to show up. I am still waiting for a manger call back.. i wont hold my breath.


JERRY Griffin Sr. November 18, 2018 at 7:59 am

Luna has really did me in on not completely finishing up a 2 to 3 day Professional job as promised when they have taken my money fully.
I was told by salesman Joe that everything would be to my liking and completed. My baseboard and quarter round still isn’t done.
Joe said everything would be done, know I have to go find the other items needed on my time and get back to Luna for completion of job. Joe fail to return any call to my wife and myself.
I feel that I need the job completed and for Luna to refund me an agreeable amount of my money paid to them. This is very poor of a Professional Service taking customers money and can’t compete the job.
It’s Thanksgiving and my visitors and will have to come to see unfinished work in my home.
I would like for the GM/CEO to contact me by email upon and agreement and some refunds less the completion of work when done.

Unsatisfied Customer


Rob Connell November 12, 2018 at 8:03 pm

On Oct 12, 2018, we had a sales rep come to our home to give estimates on carpet for my basement and for Vinyl flooring throughout most of my 1st floor. The salesman was Joe Junkel. We were told that we would have 2-3 installers for both jobs and both jobs would be done in 1 business day per job. The carpet was scheduled for Oct. 19, and the vinyl flooring was scheduled for Nov. 9.
Two installers showed up on Oct. 19 to install my basement carpet. While they were working, they broke a picture off the wall and brought it to my wife w/o an apology. It would have been nice to hear an I’m sorry! The carpet was finished, and it did turn out nice. This job was done in 1 day.
An installer, Rene, showed up at my house On Friday morning approximately 9am to install my Luxury Vinyl Flooring throughout my 1st floor. I asked him if he has any helpers. He said another installer called in sick and that his wife would be helping him. Now I’m not even sure that is legal. I’m sure LUNA isn’t aware of this going on. She didn’t do much while there other than handing him pieces of flooring and cleaning up his garbage. I contacted LUNA about 9:30am to let them know that this was going on and to request a capable installer to get this job done. They said a Supervisor would call me back That never happened, they blew me off! I called my salesman and left him a message…Again, no call back! About 3:45pm, Rene began to remove my first floor toilet so he can put the flooring down. He could not figure out why it was not coming up. I informed him that my Dad and I had caulked it down to prevent and leakage going down into my basement directly underneath. As well to prevent any odors from coming up. I asked him if he was going to caulk it back down and he said No. He also said he didn’t feel comfortable putting the toilet back because he didn’t like the plumbing underneath due to slight play of the plumbing. I told him that my Dad and I just replaced this toilet about 1 year ago. He said we didn’t know what were doing. I told him my Dad is a very capable pipefitter of more than 46 years! I think he knows what he was doing. I have also been in the trades for almost 20 years! He finally got the toilet back in and cleaned up and left about 5:45pm.
Now that this job had to be continued Saturday, this was a great inconvenience to me. I had to reschedule a family event that we had previously planned for to be home for the installer.
The installer called me about 8:10am Saturday morning to say that he would be arriving in about 25 minutes.While on the phone, I asked him if he was getting any help. He said his wife would be coming again. I hung up with him and contacted LUNA right away. They said they would have a supervisor call me back. I never got a call back, so I called LUNA back again about 10:30am. I told them that this guy needs help to finish this job. I also told them that I do not feel comfortable with his wife in my home. She is not speeding up the job, as well as she is a liability in my home. As far as I know, she is not a LUNA employee, and that is probably against any company policy. If she gets hurt in my home, I AM NOT responsible! The customer service rep called the installer while on the phone with me, The installer then stopped working because he said he doesn’t feel comfortable working w/o his wife. He was on the phone with his installation manager waiting for him to tell him to get back to work or to walk off this job. I told him if this guy leaves, they better send out another installer to finish. The installer got the approval from his manager and got back to work about 1pm. I finally got a Supervisor by the name of Randy about 11:15am. He said that some installers do actually get help from their wives and that I should allow his wife to help him work. I also told Randy that I should get a credit for this job with it continuing into a 2 day job, and for all the issues that have occurred. He told my there is a note in their system, but cannot tell me how much at this time and not until the job is complete. The installers wife did finally leave my house about 1:15pm, however, to return about 3pm! The installer continued working and did finally complete my flooring. He started cleaning up about 3:45pm, did a final walk thru with us and left about 4:20pm.
This was one of the most unpleasant and unprofessional experiences I have ever had with any kind of work in my home. I would never recommend LUNA to anyone!
Randy, a Supervisor, called me on Monday Nov. 12. asked me what I would like to be compensated for my inconveniences as well as the displeasure of my service. I asked for $1,000 off my bill. He said that could not happen. He then asked me if $200 was ok. I laughed! That was a slap in the face! It actually works out to be less than 3.5% of my charges. WHAT A JOKE! Luna, being a multi million dollar company should treat their customers much better.


Edith Jones November 5, 2018 at 10:03 am

I have been trying since mid Sept to get someone to check the floors I had installed in February 2018. There are some scratches and marks. I am told the same story every time ,which is that they left a message on Sept 27thor 29th . I was away from the 9/27/18 until 10/6/18. There was garbled message on my phone when I returned but we could not even tell who it was from. I have been given another number to call and the name Melissa . I have called and left at least 2 messages with out response. I feel like I am getting the run around. .
This is very disappointing because I was very happy with installation process however I feel like you have my money so now you don’t care.


LaToya Douglas November 2, 2018 at 6:55 am

I am writing regarding my complete dissatisfaction with my experience with Luna floors and the lackluster approach of the installation management/customer service management in resolving my complaint. My initial install date was 7/3, in which laminate flooring with stain trim was to be installed in the top floor of my home. The flooring was installed with primed trim and no transition piece at the top of my stairs. As of this date, nothing has been corrected. I have been trying to correct this issue by contact with my salesperson all the way to managers of both installation and customer service, in which they did not contact me until September citing an issue with communication within the company, which is not the customers problem. I had to, as a last resort, submit a complaint to my creditor that i used to pay for the floors. I was told that no one knew about my issue, yet when I called customer service in July and September, I was falsely accused of not returning calls by a rude customer service agent and hung up on. My subsequent call to customer service involved me requesting a manager, in which I was told that the call center does not have managers. When I inquired about it being impossible for them not to work unsupervised, the agent wanted to debate me about the fact that they dont have managers, they have supervisors, which the last time I checked, the terms are synonymous. When finally contacted my management of customer service, I was only offered a 10% discount for the inconvenience. In addition to the aforementioned information, my experience with the installers was stressful to say the least. I was contacted by the installation manager who stated that he could offer me compensatory relief for the following: stained beige carpet on stairs and living room floors due to installation team not respecting my request for them to use shoe covers that I provided (valued at over 150), a broken door handle to my outside door which was brand new because they did not use the automatic prop feature on the door while going in and out of my home (valued at about 55) and damage to my front grass. We had 2 conversations about the damage, one in which he stated to provide him an amount and he would personally attend my installation which was scheduled for the following week. I took off work (again) and made arrangements for my schoohave ed son to get to school in order to be home as the first appointment for installation. I was reassured by the installation manager that they had the materials to perform the work to officially finish my flooring. On the morning of my appointment I was told that they did not have the correct color trim to complete the job. (More wasted time of mine) When I subsequently spoke to installation management again, he suddenly had no recollection of our prior conversation and only wanted to offer 75 for my damages. My request was for him to match customer services 10%, which would have been a fair discount for this entire ordeal. As a customer, my expectation when dealing with management is for them to have notes about my account and know the facts when speaking with me under already stressful conditions. I was told that i would be recontacted by him and never was. It is now November and after numerous attempts to have my installation completed i was finally contacted via email with yet another excuse for delay. I am now awaiting confirmation for my appointment. There is no excuse as to why I have been dealing with this situation for 4 months, with only a 10% discount for the inconsistent level of service that i have received from all levels of this corporation. I will never refer this company to my friends. I am still seeking additional compensation because 10% is not enough. The region in which this complaint resides with the Baltimore/ Washington DC region. Thank you for your time and attention.


Bridgette S September 19, 2018 at 12:52 pm

Tina Binette
Paul Carter
Peter Korda

My first contact with Luna was right before the holidays in 2017. I had someone come out and give me an estimate on flooring for my kitchen and dining room promising me it would be done before the holidays. That became a disaster that I am truly not trying to relive. You yourself can probably pull the call logs and recorded conversation to see how much of my life was spent FRUSTRATED! Call after call, appointments after appointments, rescheduling, no shows, hang ups, voicemails, on holds, visits to the home, wrong estimates, wrong tile. And after all that, they had to come back tear up the old tile because the first installer who came alone and took 14 hours, installed the tiles crooked. Needless to say my house was a total disaster for the holidays with out of town guest. Thanks Luna!
I decided to try again because this time I wanted carpeting. Ok! Great…… what could possibly go wrong AGAIN? I am once again feeling the same way as before. FRUSTRATED!!!!!
Called for an estimate the week of September 10th. I believe the person name that came out was John. After his presentation of the carpeting and pricing, I explained to him that I would get back to Luna as soon as possible on my decision. He became very irritated and began to say that it would just be an extra $23 on my existing Wells Fargo account. I again stated I would reach out to Luna on my decision. I could now start seeing the frustration on his face. He proceeded to say to me that $23 could not possible have an effect on me feeding my kids, and if so he would drop off $5 every month until it’s paid off. Highly offended was not even the word for what I was feeling, but I will hold him to that promise.
I called and made a complaint the next day. The promised I would get a call back within 24 hours. That turned out to be 6 days later. A supervisor James called me back Monday Sept 17th and apologized. I told him of the promise also that was made to me. He assured me he would be talking to him or his supervisor and assured me he would send a different person out a few days later. WELL, to my surprise, they did send someone out. The same guy John. FRUSTRATION at its best!
The next day I spoke with a supervisor named Ernesto and asked why they sent the same person out that I asked not to. He stated that John was the only one available in my area to come out. So my question to Mr. Ernesto was then there was absolutely no consideration for my feelings. I then requested to speak with James. He transferred me to James and once again, he apologized and told me to email him my complaint. I did not. We at that time rescheduled the next installation appointment for September 19, 2018. NO SHOW…….
I called and got the run around talking to multiple people. Yadea first, being on hold with her for 30 minutes, then Ernesto who absolutely was rude and would not transfer me to James and stated if I wanted to hold he would put me on hold for an hour or release the call after I demanded to speak to someone else. As I was speaking, he put me on hold. I hung up and called back and to my surprise, James answered the phone. He stated that it was a misunderstanding with dates, apologized AGAIN and rescheduled for Thursday 20th.
I have never in my entire 50 years had such a hassle or dissatisfaction with any company like Luna. I am at work so upset right now highly frustrated. I have someone on vacation willing to come to my home and sit for absolutely NOTHING!
Very disappointed how I have been treated in the last couple of years with absolutely no regards to my feelings or time.


Rachel Smoot September 17, 2018 at 12:29 pm

My carpet was installed on Tuesday August 28th 2018. The transition pieces to go from carpet to hardwood were not installed and my closet door was not sanded and put back on. Tomorrow (9/18) will be THREE WEEKS since my install.

I have emailed my sales rep (KEVIN DAWYOT – who i saw online has another Luna customer fighting him in court) on the following days to complete this install:

called him on 9/10 or 9/11 – he answered and said it was weird, that stuff like this never happens to the “nice” customers… so you only give crappy service to the “mean” clients?
and texted him on 9/13

he has not responded back to us. I’ve also called Luna customer service. I called on Thursday 9/13 and they said someone would contact me in 24 hours.. its now Monday 9/17 and i still have not been contacted. I just called again and spoke with John (supervisor) he said he is emailing the Baltimore office to get someone to contact us back.

My ticket number is 1-3431542686

Luna charged our Wells Fargo credit card and the project is not completed yet. No one will call me back. This is an awful business practice.

At this point, I truly believe that Luna owes me something for 3 weeks of aggravation. What a rip off and scam to do this to your customers.

I have no faith that the Baltimore office or KEVIN DAWYOT will call me back by tomorrow COB. Someone in the headquarters office should and they should make this right. I am so upset with this entire process and i have nothing to leverage against your company to come back and complete this install.

Please reach back out to me ASAP.


C Kimbro August 8, 2018 at 12:15 pm

This is the worst company ever. Had floor specialist BOB Hurd to come out and do estimate for hard wood floors and carpet . Got appointment set up and and even put money down to get the installation started. The Carpet crew ( the one were having so many problems with) was scheduled to come out on the 7th of August to install and didn’t make it because they was short of crews. They was reschedule to come out on 8 August and couldn’t make it because the truck broke down. No one from the Baltimore Washington corporate office would call back or even address the concerns or situation. I will never use this company again. Go somewhere else to get flooring and carpet


Marcella Winston July 13, 2018 at 4:33 pm

I have had it with this company they come out and mess up the job with wrong materials and know I can’t them to answer me or return my calls this is the worst experience I ever had with a company they took my money and didn’t care if I was happy


Roberta January 2, 2018 at 10:28 am

Will someone answer my complaint?


Roberta December 30, 2017 at 11:23 pm

I have had the worst time trying to get my carpet done right, first I didn’t get want I picked out, they can’t get the seems tight, you can see every cut. They have had me waiting, never showed up, finally, after seven months they bought carpet to fix seems and it doesn’t match, tried to tell me the carpet they laid seven months ago is old now. I have never experience anything like this before and can’t get help. Have a lot more to say but don’t know if it will help. Hate the cheap carpet and bad service.


Barbara Rajterowski November 30, 2017 at 12:24 am

For 18 months I’ve been back and forth with Luna and Mohawk regarding the awful corn rowing of my new SmartStrand Carpeting. It looks five times worse than then the 13 year old carpeting it replaced. I was never informed of this problem and I found out today neither Luna of Mohawk will do anything about it. There are plenty of unsatisfied customers blogging about the same issue. In addition, Shaw has, in some cases, replaced such carpeting and in some cases dealers have done the replacement. The carpet will have to be ripped out the only question is why won’t they compensate me for this unsatisfactory carpet. In my 72 years, three apartments and 3 homes which were all carpeted several times NONE ever had this problem. This product either should not be sold or a disclaimer provided to the customer. I would like to contact the CEO of Luna, but do not know how to contact him. Luna would never give me any executive contacts, even though I asked many times. Perhaps a compromise to replace it at cost would be acceptable. My many emails to Luna Customer Service have not brought about satisfaction.


Nicole Logan November 5, 2017 at 9:15 am

It’s Saturday November 4, 2017 7:00 o’clock in the evening and no one has show up for my carpet installation. I called Luna at least 4 times today to verify this installation and I was told the installer will call you when there on there way. My last call today to Luna at 6:15. I am told the installer wasn’t assigned my installation. How does this happen when this appointment was made a week ago. I called Luna to confirm this installation. And was told all day my installation would take place between 3-6. And now no one was assigned. What type of business is Luna? How can you treat your customers/people like this, no respect. I sat here all day moved my furniture and for nothing. I want to speak to the CEO/CFO of Luna. How am I going to be compensated for this massive inconvenience?


Tunisia Rogers August 31, 2017 at 12:38 pm

This has got to be the worst service I have ever experienced. My car was dropped off last Friday August 25, They lost it for 2 days, they kept telling me it wasn’t there when it actuality it was, My Insurance company had to call and speak with the Manager for them to go look for my car. Then they finally called me Saturday 10 mins before they closed to tell me, If it wasn’t for me calling about my car they would have never found it. So Nicholas calls me Monday clueless about anything tells me he will call me back once they know what is going on. I have been calling this horrible place all week only to get someone will give you a call back and No one ever does. Here we are on Thursday August 31st. I still haven’t heard from anyone and I do not know what is wrong with my car. This has got to be the worst!!!!! SERVICE EVER!! And I will make sure to tell everyone I know about this experience so they will not come here EVER!!


Shequenna Gray August 30, 2017 at 2:40 pm

I am happy to report that I finally heard back from Arthur Jones so we will see how things work out. I will send a follow up post


Shequenna Gray August 30, 2017 at 9:12 am

I had someone come out and give me an estimate. The selection he presented to me was VERY limited. I still picked out carpet and kitchen flooring but not happy with the decision. This is my first home and I really do want to love my floors. I called to cancel my installation but when I did the person I was talking with put Auther Jones on the phone from corporate. He promised to work with me within my budget and even went so far to say that he would give me his discount if needed. He was all full of lies!!! After I picked out flooring that I LOVED, I called Arthur Jones back as he said and he again guaranteed to work with me then that was the end of it. I called him 3 times and no response back. Honestly that is the worse experience I ever had and hope to have with a company. I see why the reviews are terrible. I don’t understand why he offered his help if he really wasn’t going to do anything. It was like he was playing game and this is from someone from corporate!!! I regret ever dealing with them. Words can’t express just how disappointed I am and my floors are still not done for my new home. I had to move back my furniture delivery date because of this. It’s cause a lot of frustration and time wasted. I really hope the CEO reads my review and takes action because what I experienced was so wrong on all levels.

Shequenna Gray


Sandra Brown August 22, 2017 at 9:58 am

My carpet is not even a year old all the seams are bubbling up they come to repair carpet all they do is lift the carpet were the seam is and lay it back down then it comes back up can u help me fix this problem I’m having see me a number were a
I can talk to someone about this


Kimberly August 15, 2017 at 9:11 am

I am very disappointed with this company and would never use them or recommend Luna to anyone. Yesterday, I was scheduled to have an install. I received a call in the morning from an automated system in the morning that they would be there in the morning. No one showed up! No one even had the decency to call to let me know they would not be able to come. I understand that unforeseen things occur. However, it is inconsiderate and unprofessional not to, the very least receive a phone call. Instead your company decided to take an ” I don’t care” just give me the money attitude.


Leave a Comment

Want to make sure Luna Flooring sees your comment or complaint?

Share your experience to get more attention.

Previous post:

Next post: