Empire Today Corporate Office - Corporate Offices & Headquarters

Empire Today Corporate Office

Empire Today Corporate Office Address

Empire Today, LLC
333 Northwest Avenue
Northlake, Illinois 60164

Contact Empire Today

Phone Number: (800) 588-2300
Fax Number: (708) 202-6134
Website: http://www.empiretoday.com/
Email: Email Empire Today

Executives

CEO: Keith Weinberger
CFO: Thomas Knapp
COO: Paul W. Carter

Empire Today History

Empire Today was founded in 1959 by Seymour Cohen, originally as Empire Plastic Covers, in Chicago, Illinois. By 1965, the company had expanded its services to include cleaning and installing carpets and drapes. The name was then changed to Empire Home Services. In 2003, the company was sold and it changed its name to Empire Today.

The company operates a chain of flooring and drapery service, which includes the installation of carpet, hardwood flooring, and window treatments. Floor Covering Weekly has named Empire their #1 or #2 seller of flooring and home improvement services between 2007 and 2010. The company has more than 75 locations and has served more than 1 million customers.

Empire Today is best known for their in-home service, including measurements, and next day installation, as well as a simple, but catchy jingle in television commercials.

{ 4 comments… read them below or add one }

Rich Huber July 17, 2017 at 12:39 pm

Our new home’s carpet and vinyl installation started on 01/06/2017 from Empire Today.
The date now is 07/27/27 – Since we started – we have had most of the carpet replaced twice, and the vinyl replaced three times. We have run out patience with this company – their service department acknowledges that we have had many problems – none of which were ours, and they won’t reply to use anymore. They still haven’t finished the job. Now the carpet in the master bedroom is buckling up all over the room – and the master bathroom vinyl still needs to be replaced. At this point we are starting to contact everyone we know, including the BBB, the California Contractors license bureau, and the local TV station here in San Francisco – that helps consumers. This has turned into a joke with all of our friends – but it’s not funny to us – we have lost a lot of money, since we can’t move in to our new house because of this mess we got into with Empire Today.

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Charles Renna July 13, 2017 at 11:37 pm

I purchesed carpet and flooring, was given a written estimate to which I agreed to. The carpet was installed the first day and everything went well until it came time to put on the base board, I was told it would cost 300.00 moore. This is something I was told by the salesmen that would be included, I declined stateing that
I would install them myself. The next day the installers showed up to install the lamenet floor, I showed them what was to be done nothing was said at that point, forty five minutes to a half an hour later I get a call the guy on the phone tells me that it was going to cost me five hundred dollars more because of an issue with asbestos.. He said I had two choices, one was to have the floor flooted or have someone come out and test it for asbestos I chose the first one because this is a rental and I needed to get it done as soon as possible. I feel that the sales person should have been trains enough in these matters and informed me at the time of the sale I also feel that the installers should have mentioned it to me before starting the job. It seemes like they pulled the old bait and switch on me, I was planning to have my place done but after this I’ll never use Empire again very unprofessionall.

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CHRISTINA JAIME July 3, 2017 at 3:04 pm

Decided to surprise my husband who is in the military with a new look in our home before coming home in July. Biggest mistake going to Empire. Within the first month of installation, carpet was coming apart at the seams…literally. Had issues with installers not showing up, calling me to tell me that they would show up tomorrow and then take it upon themselves to show up at my home at 8:30pm the same night. Complaints were heard and after several discussions, company offered a free room. Every installer that came to fix the problems would tell me how bad the previous installer had done the job.
Was given a free room carpet installed, took several weeks to complete because those installers had car issues, couldn’t make it or had to leave early because the manager at Empire wanted them at another job that was more important. It has been another month, another five calls made, carpet in free room and paid room now coming apart at the seems. Another lousy installation job. Spoke to a Tim Sherwin (864-973-8096) from Empire whose response was; “you got a free room”, “we use subcontractors”, which in his mind justifies the lousy job done in that free room and the nightmare sequel to the other room which was NOT free. Was unaware as to how many calls I placed and how many times installers came out, and it seemed he didn’t care. This service and product was paid in full, my mistake. I am now detailing every issue, every call, every follow up and sending to CEO. Hopefully his approach won’t be the same as Mr. Sherwin’s, “you got a free room”….it doesn’t matter that their “subcontractors” didn’t get even that room right. At this point, Mr. Sherwin can call one of his subcontractors to come and pick up the ENTIRE carpet they installed and refund me my money.

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Steve Dolewski June 19, 2017 at 10:37 am

2 weeks ago I paid $2000 for carpet and LVT installation. Now 2 weeks later and I still have no LVT floor done. I have called in at least 10 times, patiently, and have been told 10 times that my sales rep will contact me. He has not. I have been inconvenienced beyond words at this point and cannot understand this poor service. I have used empire in my 3 previous homes and was very happy. I am at the point where my next step is calling my credit card to dispute the $2000 and file complaints with Illinois business bureau. Horrible service.

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