Holiday Inn Corporate Office - Corporate Office HQ

Holiday Inn Corporate Office

How would you rate your experience with Holiday Inn ?

[Total: 108    Average: 1.6/5]

Holiday Inn Corporate Office Address

Holiday Corporation
Three Ravinia DriveSuite 2900
Atlanta, Georgia 30346

Contact Holiday Inn

Phone Number: (770) 604-2000
Fax Number: (770) 604-5403
Email: Email Holiday Inn

Holiday Inn Facts

Date Founded:
Founding Location:
Number of Employees:

Holiday Inn Executives

CEO: Richard Solomons
CFO: Paul Edgecliffe Johnson
COO: Anne Busquet

Holiday Inn History

Holiday Inn was founded in 1952 in Memphis, Tennessee, by Kemmons Wilson, after a trip to Washington, D.C., resulted in numerous disappointments regarding hotels he encountered on the road.  Wilson became partners with friend Wallace Johnson and the pair decided to build hotels all around the Memphis area. The original corporate office was in a converted shed behind Johnson’s home.

The company grew to become one of the largest and most recognized names in American hotels. Today, a subsidiary of Intercontinental Hotels Group, the company has more than 2.650 hotels across the US.  Most locations are owned by franchises and are known under numerous, but similar, names, such as Holiday Inn Hotels and Suites, Holiday Inn SunSpree Resorts, and Holiday Inn Express.

Headquarters today are found in Atlanta, Georgia. The company announced in 2008 that they would launch a timeshare program called Holiday Inn Club Vacations.


Holiday Inn FAQs

Question 1: What is the phone number for Holiday Inn?
Answer 1: The phone number for Holiday Inn is (770) 604-2000.

Question 2: Who is the CEO of Holiday Inn?
Answer 2: The CEO of Holiday Inn is Richard Solomons.

Question 3: Who founded Holiday Inn?
Answer 3: Holiday Inn was founded by in .

{ 75 comments… read them below or add one }

Kellie Reed September 21, 2019 at 11:54 am

I have been an IHG member for years as outside sales – platinum elite 259069106 I booked a weekend stay using points for my daughter in law on April 15th 2019. We were on the phone for hours making sure that the days were correct and the points they had taken were correct. While checking in she was told she only had one night. They had taken 80,000 points from my account. Here to find out the girl who helped us with the reservation had booked two rooms for the same night instead of two nights for us. An hour and half of dealing with the check in on Friday Aug 30th 2019, the manager was not willing to help and would not even get on the phone to talk to me directly. Once in their room the mini fried was broken and all the food went bad and had to be thrown away. I went a head and booked another hotel room in Nashville because I did not want them to be stuck without a room. They had to spend all of Sunday morning packing up the room, and waiting by the front desk to see if another room would become available. The manager on Sunday was helpful and able to get them into a room, the second room the bathroom door would not close, they sent someone down and they stated it was bent and they would have to change rooms for him to fix it. I tried to call and cancel the second hotel at Brentwood North Nashville, they would not refund my money stated they did not have any managers on site I could talk to. I need this bill taken off my credit card. Please call me to discuss ASAP Kellie Reed


Jennifer Leal September 19, 2019 at 11:11 pm

We are not happy with the Holiday Inn in Port Lavaca, Texas. We went to stay a couple of nights to visit the beach and the elevators were not working. My fiancé and I had to carry our luggage up the stairs with no help! Ridiculous.


Diana Snider September 18, 2019 at 6:56 pm

We are not happy with the Holiday Inn in Settle, Washington from Sept. 5 thru 7th. There was close caption problem, toilet flush is not working, sink is not straight. There is 4 time back and forth with the card not working thru the door. This is a waste of time for us going thru. The front desk clerk said card not working everyday and must activated everyday. This is not right answer. We feel no star for your company and never go back again any Holiday Inn period.


Ken Hansen September 7, 2019 at 11:24 am

We stayed at the Holiday Inn express in Sweetwater Tennessee. I am an IGH member. This Holiday Inn never got my reservation correct,billed me the wrong charges and I need to speak with someone other than the local people as I believe they are covering their mistake they made with my reservation and will not honor my IGH booking. I am trying to contact the General Manager Mr Patel but the Holiday Inn in Sweet water is not cooperating. This is a real mess and I have never had this problem before with an IHG property or any hotel.


Gary Keith September 6, 2019 at 7:16 am

I normally stay at Holiday Inn Express in Mineral Wells, WV when I come to this area, but they were booked this weekend due to an event in Marietta, OH. Since I like the Inn in Mineral Wells and have had nothing but good experiences there, I opted for the Inn in Ripley, WV. Arrived to an almost empty parking lot – which is not a problem, but unusual at 7pm in the evening – and upon checking in learned that their “pet friendly” policy costs $25 more per might for the room. Such is not the policy in Mineral Wells. Does Holiday Inn not have standard policies at their Inns? I will NOT stay at this one again.


Annany Leguizamo September 2, 2019 at 5:47 pm

Room safe was non working,thermostat was non working, housekeeping did not fill up coffee,ice baggie, cups, or toilet paper. Breakfast was horrible the bagels were old and hard as a rock. They had no food to provide guess. The hotel was so dirty. This was in Texas City 2440 Gulf Fwy, Texas City, TX, US, 77591. Worst experience ever.


Charles August 14, 2019 at 5:31 pm

To Whom it May Concern:
I’m writing to request to have the amount that I was charged on my card to be returned to my card ASAP. Reservation#278459513 I arrived at Augusta West I-20 to attend a funeral. The young lady checks me doesn’t inform me that they have a air condition problem we only discovered it after we went up to our room the customer has no way of knowing that the problem exists because the lobby it self had air condition. I go up to the room and the heat is unbearable its like triple digits with the heat index we realize that we cant stay here its to uncomfortable we request a refund and was told that it was done. I checked my credit card and to my surprise I was charged $120.26 when I didn’t/couldn’t stay due to the condition. I find it unacceptable and unprofessional to say something and not follow through. Return my money. Thank you for your assistance in advance


Win Heinrich August 7, 2019 at 11:19 am

I tried this AM to talk to anyone that seem to care to help but to ot avail. Just posted the following complaint:

I upgraded from a IHG reward credit card from Chase to a IHG premier chase credit card with the understanding when I did this that I would receive 80,000 points if I charged $3,000 within the first three months. I did this after receiving the forth letter concerning the upgrade to the premier card and charged more than the required amount. Now we are told by Chase that this was only for new Chase customers and not existing ones. I tried to call Holiday Inn Corporate but could not get to anyone who cared. Chase said they could do nothing.

Very difficult to figure out who to talk to about this issue. Holiday Inn customer service washes their hand by by passsing me back to Chase customer service. It like they did not care.

Win Heinrich
A/c 33552XXXX


Florence Lucas July 28, 2019 at 5:27 pm

Hello Richard Soloman CEO,

My family and I went to enjoy our last summer trip before school start back and was very disappointed. My grandchildren had been looking forward to going to Blue Bayou Water Park and staying at the Holiday Inn in Baton Rouge, LA. We arrived in Baton Rouge around 1:30 pm on July 26 to check in early if possible but the gentleman stated the rooms were not quit ready. Therefore we decided to go eat and take the children to the waterpark because the weather forecast said rain the next day. I tried to call the hotel back to let them know we were going to check-in later because we had gone to the waterpark. I tried several times and no one answered the phone. When we arrived at the hotel again and tried to check in the young lady were quick to tell us you don’t have a room, we overbooked. I had the worst experience when we were told you can go next door and stay at the Quality Inn because its tried in with us. Oh my family was looking forward to the indoor pool especially the grandkids. That is why I booked that hotel. This experience has made us look at Holiday Inn (Hospitality Promise) in a negative way even if you do have reservation.


Janine A. Knuettel July 22, 2019 at 8:56 pm

I stayed at the Holiday Inn & Suites Green Bay at 2785 Ramada Way in Green Bay, Wisconsin on July 20, 2019. I received literally the last accommodation since the EAA fans had booked every hotel within a 50 mile radius of its location in Oshkosh, WI. I have stayed at various Holiday Inns and Expresses allover from Pennsylvania to North Dakota and have NEVER had to pay $50 over the room charge for “incidentals”! I am totally disgusted with this policy at this Holiday Inn. I will NEVER stay there again! Also the hotel has poor internet access and the only employee that helped with moving our luggage
was an employee named Jim! The whole atmosphere is NOT welcoming! There is no sign for the hotel so it is hard to find the street to turn off onto and the landscaping around the hotel needs better maintenance! The rooms are a bit small for the price I had to pay.


Tracey July 19, 2019 at 12:45 pm

Yesterday, my kids were left stranded at the HI Express at the Legends without any attempts to contact them regarding their vehicle. Mind you, there were many other vehicles in the same parking area, however, their’s was the only one towed at the request of the employee. Another vehicle, parked well within 5 ft of a fire hydrant was left parked without incident. Hotel GM was aligned with the employee’s decision and refused to resolve the issue. The employee was video taped and found to be untruthful during the conversation. Photos were also taken of the parked vehicle allowed to remain by the fire hydrant. Legal consultation has been initiated in light of the situation and attempts to contact Corporate have been unsuccessful at this time. Furthermore, this site’s management has highly disappointed many of our racing community members, who frequent this location.


M. Ben Evans July 16, 2019 at 3:48 pm

We stayed at the Holiday Inn at 2500 Commerce Normon Ok. The staff was wonderful from top to bottom, and the room was perfect!! Best stay ever!! Will book Holiday Inn again in the future on our next trip! People were courteous and friendly, and the motel was very clean. Can’t say enough good things, thank you!!


Lisa July 10, 2019 at 8:00 am

Stayed at the HI express, Gantt Rd, Sarasota June 21,2019. One of the worst experiences we have had. Checked in to 2 suites and when we turned on the bathroom faucet, water started pouring out. Left the room and maintaince came in. Went back to the room and there was a dirty towel and bar of soap on the counter. Room was old and not maintained. Beds were horrible. Husband left a pair of new shoes and shirt by accident and they disappeared. Never turned in to Lost and found. Called the following day and several days later as well. Left multiple messages for the hotel manager but Kimberly never returned my call. I would like someone from corporate to contact me re this….I will never stay at a HI Express again. Too many good choices out there.


Tasha Simmons July 8, 2019 at 12:08 pm

I need corporate office to call me or email me immediately about my stay July 4th 2019 in your Duluth MN location. upon booking online with sky miles, i booked the Jacuzzi suite for 50,000 miles. As the standard one was 47,000. Upon arriving, not only did we not have the room i booked, our room stunk of bad feet and dirty clothes. When we woke up the next morning 2 of my children had bug bites on them! I want my full refund ASAP and will also be contacting the BBB and Health department.


Aaron anderson. July 6, 2019 at 8:38 am

Made a reservation for two nights. With a late check in as out flight landed after midnight. We prepaid for both nights. Well our flight was delayed by 5 hours. Upon arriving at holiday inn rocky point we were given our room. When we entered the room. The linens were all over the floor. The shower had just been used as there were towels and water everywhere. We asked that the room be cleaned. The front desk acted like we were lying and said no one stayed in the room. Since we had it reserved. Once we showed him he agreed to have it cleaned. Yet here we sit in the lobby at 8:30 am. 3 and a half hours after arriving. Waiting for the room to be cleaned.


Leonard J Claesson June 28, 2019 at 1:31 am

My wife and I stayed at the Holiday Inn Express & Suites Ventura Suites 6/22/19-6/24/19. (Res #42924001) Upon arrival we were informed that our room was on the 3rd floor with a harbor view as requested, however, the elevator was not working and they had no idea how long it would be until it was fixed. We asked about our senior discount and the woman checking us in just laughed at us but we thought she was just joking around.

We got some of our things and started up the six flights of stairs to our room. My wife has COPD and this was extremely difficult for her to do.She had to stop at each landing to catch her breath before she could go on. By the time we would get to the room she would have to do a breathing treatment. I had to make several trips to bring our luggage and medical equipment to our room.

The elevator was not repaired the entire time we were there!

Upon checkout we asked about our senior discount again and not only did we not receive that, we were not given any type of compensation for the inconvenience of the elevator not working.

This was the first time we have ever stayed at a Holiday Inn and were very disappointed. I have always connected the name Holiday Inn with excellent customer service. This certainly did not live up to that expectation.


Glemious Chatters June 26, 2019 at 9:16 am

I need a Corporate Executive to call me regarding reservation that was made on May 14 at 10;00 am by my Travel Agency and the hotel canceled my reservation without a call that same evening – confirmation # 41758609. I traveled from Washington state on business to this location every 2-3 months and this hotel is always my choice of stay. I contacted my travel agency and they are unclear why the hotel cancel my reservation. I understand from a hotel guest there is a event this week at the hotel.

Note : The excuse the Manager gave me was they had no contact number, but my credit card number was on file.


Sheila Hart June 18, 2019 at 9:32 pm

We booked two rooms for our family vacation at your 5032 Market St. Wilmington NC location for June 17 2019 to June 22 2019. Reservations (44119835) were made in April and I called several times confirming my needs. Two crucial needs were free breakfast and indoor pool. None if your agents told me that breakfast was free 11 and under until we came down for breakfast Tuesday morning. And my second major complaint is the pool was out of order upon check in and no one advised us. We went down on Monday about 6p to find the pool out and so I went to guest services and was told the pool would be available Tuesday morning and in Tuesday morning I was told maybe the pool would be open in two days. Even though I said please let us know when we could use the pool it was always me who had to call to quest services. The front desk would say I will check and call back and never call back. Forgot to tell you some one named Zachary answered the phone and told me your Wilmington hotel offered free breakfast and did not tell us the stipulations. Anyway this is our first stay at any Holiday Inn and I must say this is the poorest communication I have ever received and your front staff gives you the attitude that they could care less and no apologies. I needed to vent cause this is how I book my rooms for economical reasons with four grands these are my top priorities when we vacation. Thank you.


Katharine S Hale June 13, 2019 at 10:03 am

I needed to cancel a reservation going to and another coming from Charleston WV because my grandson was not able to make the trip and had to cancel. There is a VERY STRICT – NO REFUND policy even though I am a IHG Rewards Club member and after two separate phone calls there is absolutely nothing that they would do….wouldn’t even consider any other options – this left me with paying approximately $300 for nothing. As a senior living on a fixed income this is unacceptable!


Megan June 11, 2019 at 3:55 pm

I had reservations for the Holiday Inn Express in Meridian, Idaho. When we arrived there was no one at the check out desk for at least 15 minutes. There were several people and groups waiting to check in. Our room was dirty. Scuffs and scrapes and dirt on the walls. When we got into our bed there was an overwhelming smell of urine. Turns out it was on the duvet cover for the comforter. There was no denying that’s what it was. I called the front desk and was treated like i was a nuisance. The desk woman said “well i know my girls cleaned that room today.” Yeah well maybe so but the sure didn’t check or replace the duvet cover! About 20 minutes later, annoyed desk girl brings a new comforter up but couldn’t find a duvet cover for it. We decided we would stay that night then check out even though we were supposed to stay for 3 nights. She acted like she was doing us a huge favor by not charging an early check out fee. We were not comped in any way. I would not recommend staying there!


Josephine Cullen May 28, 2019 at 2:11 pm

No problem with the hotel. Problem in reservation with 800 number they charges me 185.46 to make a reservation hotel charged me 117.81 a difference of 67.85. I think this is a little high. Called corporate to discuss because I could not understand the lady she hung up on me. A little rude I think. Really did not want to help me resolve the issue. Never use the 800 number to make a reservation it’s a rip,off.


Edith May 15, 2019 at 7:23 pm

We stay at the Holiday Inn Express & Suites in Marina Ca. The worst place to stay. The lady from the front desk was so rude not friendly at all and with a bad attitude her name Dushma. A few people of our group who stayed there got stuck in the elevator for 3 hours and the Employees didn’t do anything about it, I was the one who call 911 to let them know about our family & friedns stuck in the elevator after firefighters couldn’t open the elevator door they told the girl from night shift to call the Technician she didn’t call right away but maybe 30 mins later, after that it took 1 hour for the technician to get to the hotel.We notice that the permit placed on the elevator was expired since 2018. It was the worst stay and customer service.


Lillian Layton May 15, 2019 at 2:25 pm

hi stayed at Holiday Inn Express Miami Springs for A Moody Blues Cruise in Dec 31 2018 through Jan 2 2018 and it was nice, I was going to stay there again and made reservation of Feb 9 2019 ,but cancelled. They send me a bill for $268,00 saying I was a no show.. I talked to several people and nothing was done because I couldn’t remember who I talked to so I am being charged for no show, I will never stay a another Holiday Inn Again Just a warning if you cancel a reservation get names and keep them. I had made the reservations in June of 2018 and cancelled a few weeks later because friends found a cheaper and better hotel called the Miccosukee Resort and Gaming it was a great please with great customer service,


japarrah white May 13, 2019 at 12:59 pm

I will never go back to the holiday inn at oak mountain 260 cahaba valley rd , Pelham. They charged me three times on my card. They are very rude and the hotel is boring . The breakfast was horrible . please go stay at another hotel this one is not the one you want to stay in


duaine vanness May 10, 2019 at 11:45 am

I recently stayed at the Holiday Inn in South Beach Miami for 3 nights before going on a cruise. The second night I was there my cell phone was stolen out of a side picket in my suitcase…I reported it to the Mgr. and he stated that he would check and get back to me….I filed a case with headquarters and was promised call backs on serveral occasions, but never got a call back. I called over 3 times and was connected back to the Hotel Mgr….who stated he had checked with his staff and no one knew anything about it….I had a roommate who can vouch for my loss, but no one has taken responsibility for the lack of security at that hotel and my loss…all of my pictures, and contacts were in my phone, and I feel this has been extremely poor customer service….I work for the airlines and would never treat a customer with so little consideration for their loss and total inconvenience, as well as cost. Case #10460880753.


Cindy White May 6, 2019 at 10:28 pm

I experienced very rude service from both the front desk and manager at the Holiday Inn Express in El Dorado Kansas. Upon arriving at hotel I was told my adjoining rooms were occupied and was given two different rooms with wrong beds and before releasing the keys the desk clerk had to run up and check on rooms twice! This was at 7:30 pm. Once he called the manager Rachel Lacerda on a cell phone which I could hear mind you she said adjoining rooms are never a sure thing and to just give me two rooms and under no circumstances was I to receive any compensation for the mix up that the desk clerk admitted to making the original reservation. I am both a senior and my husband is retired military. We always receive one of these discounts not to mention the mixup. When I said why couldn’t we have the military discount we were told because she’s my boss and says no discount whats so ever. We were both furious and humiliated. Not a customer friendly hotel in Kansas.


Walt Thompson May 2, 2019 at 2:46 pm

I recently had an opportunity to stay at your Holiday Inn Presidential in Little Rock on April 29. The reservation was made by the VA Hospital due to the distance I live from Little Rock and the very early appointment on April 30.
My wife and I arrived, checked in and were given a room on the second floor. We stepped into the room and immediately noticed the bed was turned down and appeared to have been slept in. We returned to the front desk and were assigned to another room on the seventh floor. When we got to the new room there was a dirty room service tray waiting for us at the front door. We entered and found the room generally clean but found the sheets covered with dark hair. Whether it was from the laundry or the previous guest, I won’t make that determination. Our reaction was the rooms didn’t meet our expectations for cleanliness. The bottom line is that we left your hotel, which was being paid for by the VA, and paid for a room, at our expense, across the freeway. It was very clean!


Alison Wateska April 30, 2019 at 9:51 am

We booked a trip through AAA and stayed in Clearwater. We were unaware of the $20.00 a day parking fee for automobiles…..

We would have taken a shuttle had we known instead of renting a car!

This should be explained before travel.has commenced.


David Sweetapple April 29, 2019 at 10:48 pm

This evening 04/29/2019 at 6:29 PM I called Holiday Inn Express of Alamogordo NM, 100 Kerry Ave. to rent a room for the night; because our power was off at home. I was told by the desk person that they do not rent to local people; so I asked why. He said that when they rented to some local people they caused trouble. So let it be known that because of the alleged actions of some people this establishment has decided that all of the citizens of Alamogordo and the surrounding area are unfit to rent to. I think that us bad citizens should invite Holiday Inn to pack up the hotel and get the hell out of our town and county! I do not see how it could possibly be good business practice to snub the very community that your hotel is in. I am severely angered that it is the opinion of Holiday Inn Inc. that I am unfit to rent one of their rooms; especially considering that you do not even know me!


Betty hullinger April 20, 2019 at 6:14 pm

I loved staying at your location in lima ohio. When i got here at 245 pm tney was going to charge me 79.00 to check in early i was like i will wait 15 mins before i check in. So i got put on the 4thfloor it was so loud they was fighting in the hallway running i asked if they could keep it down they was cursing at me. I called downstairs she said she a gentleman coming up for another guest he would take care of it it didnt happened. I and my family thried to go swimming we get down there there was alot of people down there . the children was throwing towels in the pool hot tub didnt work it was cold . adults was calling names to there kids another was choking their child numerous times it was a badddddddddd experience . i would appreciate if someone from corporate to call me or email this is not fair to my family to have to pay all this money and deal with all this bad experiences that we dealt with . the lady at the front desk changed my room but the room was dirty it smelled like dirty feet booty . i will not be back .


J Thul April 10, 2019 at 11:26 am

My husband and I just took a road trip. We stayed at Holiday Inn in: Arkansas, Kerrville TX, and in Missouri. We we so happy with all of our rooms. Your staff members were so friendly, accommodating, helpful!!! The front desk staff, housekeeping staff, maintenance and dining room (for breakfast) not only were hard workers, but ALWAYS had a smile on their faces. This was the case in each hotel!!
The only issue we had was in Kerrville. We were on the 2nd floor, and the people above us were very loud. If there is something that can be done about noise control, that would be wonderful!
All in all, you have outstanding staff members and very clean welcoming hotels.

Thank you,


Logan McKnight April 8, 2019 at 12:18 pm

To Whom it May Concern,
Hotel Management,

My new husband and I stayed in your hotel this past Saturday night… It was our “honeymoon” because it was what could afford right now.. I always try to stay at Holiday Inn Express because I have had good experiences at other locations. The rate at this one though was higher than all the others and others in the area. When we arrived, there was a line backed up, out the door for check in. It took what seemed like forever. Then, we we’re finally checked in and informed that the elevators are not working, so guess what.. (this should have been explained prior to checking in) you get to drag everything up the stairs. I have a muscle condition which makes this difficult but the staff were snipping at each other and being rude to each other, so we just decided to tough it out and move on.
When we got up the stairs, there were dirty underwear in the hallway… Disgusting! I have included a picture. Then, we decided to take a nap and the pee smelled like urine… Sure enough, we pulled the sheet back and there was a urine stain.. the sheets had obviously not been changed between guests. So, we called down to the main desk and a nice kid (male, blonde, longer hair) came and changed the sheets for us. I wish I had taken a picture of the too but I didnt.. I am sure it can be verified though. The head board of the bed though had nasty sticky fingers prints, picture included. There was also hair in the bathroom floor and shower.

We tried to continue our day and we went out for the evening. We got back in very late and those nasty underwear we’re still in the hallway. We joked that this hotel experience couldn’t get much worse.

Well, the next morning we went down for breakfast… There was nothing available except bacon and 1 very nasty dried out “cheese omlette” that was not even worth putting on your plate, picture of breakfast options also attached.

I never complain, but this was honestly the most horrible hotel experience I have ever had. We have reservations for tons of family to come in and stay at a Holiday Inn Express in June for a wedding reception we are having then and I am considering going elsewhere. This experience was disgusting. I really feel like we shouldn’t have to pay for our stay.
I didn’t leave a negative review because I thought I would give you a chance to respond first.
I attached pictures when I sent an email to the location but there is no option to attach pictures here.. I am happy to forward them if someone would please contact me. I have not received any response from management at the location. And FYI, the nasty dirty underwear we’re still in the upstairs hallway when we checked out and one cleaning lady was screaming down the hallway at another lady that she wasn’t cleaning the sink in whatever room because “it looks like it has poop in it”. I am sure that like us, all the other customers did not want to hear about the room down the hall. Extremely unprofessional. I would really like to be reimbursed for our one night stay at the Durant Holiday Inn Express.
Thanks so much.


Robert Wright April 1, 2019 at 12:15 pm

I recently stayed in the Holiday Inn Cool Springs/Nashville, Tennessee. I checked in on Saturday evening; once getting to our room and unpacking, I began to load beverages, fruit, and my daughters medication (must be kept refrigerated) from my cooler, into the refrigerator in our room. I opened the refrigerator and found at least half of the space containing old food from what I am assuming to be a previous guest. Not being aware of the age of products or knowing who left it
there, I took a photo of the refrigerator with the contents, and proceeded downstairs to the check-in desk. I complained to the two gentlemen, advised that we were leaving for dinner and expected the refrigerator to be cleaned out by someone prior to our return. I secured my personal items in my cooler, and left for dinner; we returned to the hotel 3 hours later. Upon arrival to our room, I noted that the items remained and no one had made an effort to clean the refrigerator out. I gave it some time, thinking the hotel may be busy; however, no one ever came. The next day at checkout, I advised the lady at the counter; she opted to blame “housekeeping “ rather than to take ownership of the problem. Being a manager of commercial properties; I felt that Holiday Inn staff at this location doesn’t deserve to be in a business where Hospitality “ is critical, as well as, the need to take ownership and to be a leader. I’ll never stay at another Holiday Inn; it was certainly no “holiday “!!!


mary hodges March 25, 2019 at 11:17 pm

The Just below Your name Holiday Inn Express makes it look like They are part of your Business ! And they do not want to refund me my money ! I asked for something close to Parkland Hospital, they give me Oak Cliff that is over 15 miles away. also they gave me Comfort Suites front desk number ? I am very disappointed in your allowing the crooks to have their phone number right under Your Name, shame on Yall


Travis Zohner March 23, 2019 at 10:22 am

I try not to write bad reviews but we got to are hotel at 4 pm had to wait an hour for them to clean a room for us. staff very disorganized but they tried hard to help us out I’m guessing owners don’t train staff. Then I asked them if it was ready yet so they put us in the worst room in the hotel. Water damaged ceiling that was crack in our room then all night we could here people cause they put us next to the lobby. To top it off DONT BRING YOUR FAMILY HERE POOL AREA NEEDS CLEANED. CHEMICALS WERE OFF AND JETS IN HOT TUB BROKEN We will never stay at another holiday inn


Marlena Morgan March 22, 2019 at 10:00 pm

My husband and I stayed at the Holiday Inn Express in Fort Worth, TX CityView area and was terribly disappointed. We checked into our room after an exhausting full day of work and travel on March 11 through the 13th. I asked the clerk did they offer federal government employee rates, she replied yes we take off .99 That was a disgrace and embarrassment to begin with, I’ve never heard of such. We got checked in and went to our room, as we do everywhere we stay, we inspect the entire room before we get comfortable. My husband pulled out a drawer and there was a roach scurrying, we immediately left and went down to complain, the clerk gave us another room, this room seemed to have had some severe water damage because the refrigerator seemed to be leaning forward, the floor look warped, the dresser seemed to be leaning forward as well, we immediately left and went down to the clerk yet again to complain, she then gave us another room, however this room was right next to an ice machine, the bathroom door was hard to close which appeared to have been damaged by water as well, wallpaper was peeling off the wall inside the bathroom, the sofa sleeper had stains on it. We were very disappointed. The clerk claimed that she informed her manager about the incident with the first room, the manager never called or came out to even offer an apology. The prices of the sodas or any item in the lobby seemed to change based on who was working the desk at that moment. One night we were charged $2.50 for a Coke, then next evening we were charged $3.00. This was very disappointing and the condition of the rooms, the entire stay was unacceptable. The manager should have at least offered an apology or tried to compensate us in some way, there was nothing offered. I am supposed to stay at another Holiday Inn Express in Southaven MS in early April, I pray I don’t have these issues or any other issues. I can be contacted at 773-726-XXXX if you need any further information.


Loretta Lynn Fisher March 19, 2019 at 5:35 pm

I stayed at the Holiday Inn in LA at the airport and must say I was not happy. We checked in at around 1:30 a.m. where we were staying until around 5:00 a.m. for a flight out. We got our key cards went to room and they didn’t work. My son went back down stairs got a new set they didn’t work. His girlfriend went back down for another set and when see told the desk clerk they didn’t work she said oh that’s a shame. She brought that set up and it didn’t work, so my son went back down and came back with one of your employee’s with another set that didn’t work. She used her master key to let us in and said are you guys going to be leaving the room. We told her no so she left. They did refund the parking for the night but I think more should have been done. I have never had this type of thing happen before.


Stacey March 16, 2019 at 1:12 am

I was driving many miles and looked for the nearest Holiday Inn Express near me. I was exhausted from the wind storms and wanted a hot shower and a clean bed. I went in to ask if they had rooms available at East Main Street, Weatherford Oklahoma and they had renovations happening. Instead of saying we might have some interference during your stay the lady stated I am busy to the other customer service representative so you can help her. All I asked was if they had a room available, then she checked and stated it’s 109.99 a night, at that point I didn’t care I was exhausted. I said I just need a room so I can take a hot shower and get some sleep. So she checks me in not a thank you, nothing. Then I get to my room and the towels were dirty, I had pubic hair in the bath tub and no hot water and the drain was plugged. I waited for it to drain for 10 minutes or so and then tried to get hot water again and nothing. I called the front desk and asked if the manager could come to my room. I let her know the issues and she brought the lady who didn’t want to wait on me in the first place. So I waited another 15 minutes to get keys to a new room so I could take a shower and unwind. I was frustrated that I had to go through all this. Then because of the storms I had to use the laundry and my clothes smelled like dirty feet after spending three dollars for them to dry. So I had to not only smell like dirty socks for the rest of my commute but I had to wait 3 hours for the clothes to dry in what I thought was a new looking dryer. I was very displeased, the manager never came back but sent the girl who originally refused to wait on me and a kid that didn’t look over 18 years old when they returned with new keys for a new room. Then they were all so nice to tell me they took 20.00 off my room for the night. Really! I contemplated going to another hotel but my clothes were already in the washer before I noticed the dirty towel, pubic hairs and no hot water. Wow really such great service and apparently you did me a favor for taking 20.00 off my horrid stay!


MARIBEL MARTINEZ February 27, 2019 at 12:03 pm

So I had got a room for a friend that came in from Washington DC, he usually stays with me but as I had a whole house full I decided to get him a room here as I use to be an ex worker. Well I ended up going to the hotel Saturday night signed paper work and got key, the guy that was in front didn’t know what he was doing took forever and I even had to help him. Then after a long day my friend ended up going to the room to rest with his family. Well that didn’t last long as my friend called me early in the morning around 7:30 am that they were knocking at the door, the manager told him that there was no paper work showing that he had got the room so I called up there and spoke to him trying to see what was going on well he quickly hung up on me, so like an hour later passes and he calls me again, the cops were at his door he put me on speaker as I tried to explain that I paid for the room, they just gave him hell telling him he need to get out the room and leave. So my friend was like don’t worry am about to leave. So I called up there again and then that’s when I was told that it was there mistake as the guy that night had gave me the wrong room key and then stated that my friend can stay if he got the right room key!!! Like really after all this drama that could have been avoided if they have just done their job right, and asked questions instead off assuming the worst, these was unnecessary drama.


J Jorgenson February 25, 2019 at 1:47 pm

Recently our son, along with his University baseball team, were staying at the Holiday Inn in Joplin, Missouri. During his stay our son was celebrating his 22nd birthday. Since we are from Canada and we could not join him, we wanted to make his day special. As we considered our options, the hotel Manager suggested we call the bakery of a local Sam’s Club and purchase a cake, which he was more than happy to pick up on our behalf. Unbeknownst to us, the Hotel Mgr called Sam’s Club to see if this was even possible. Long story short, because they could not accept payment over the phone, not only did the employee at Sam’s Club pay for the slab cake out of her own pocket (based only on the honour system), but the Manager of the Holiday Inn picked it up, dropped it off at the hotel and made arrangements for the Chef to have it delivered to our son (and the team) during their dinner after the game. WHO DOES THIS??!! This incredible act of kindness and remarkable customer experience restores my faith in the human spirit!! From a Canadian family, to our US friends, “Thank You” to both the Mgr at the Holiday Inn and to the amazing employee at Sam’s Club, you made that day incredibly special for our family!


misty berkshire February 20, 2019 at 1:15 pm

Hello. I messaged who I thought was corporate,however I never got a response. I had emailed in regards to a bad stay experience at your hotel.(Holiday Inn & Suites-Lima Ohio) I understand it was a busy weekend, however I don’t understand the rudeness towards myself or my guests who was with me. We paid for a room to “sleep in” however there was no sleeping. We were kept up until 5am. We had to leave at 8 for an event we were due to be at by 9. We drove approximately 2 hours to Lima to your hotel, thinking we would be able to get a good nights sleep before our event and have to drive home afterwards. The noise was ridiculous!! Sounded as if there was a herd of elephants coming through the ceiling of the room I was in. When I tried to talk to front desk about it, I caught attitude from whoever the worker was. Telling me He was not a babysitter. Someone had a dog allowing it to crap right outside the door causing my son to step in it. The ice from the weather was crazy. I thought someone would have took care of that but all that was done was shoveling, leaving ice where you walk, causing my pregnant daughter to slip and fall. Then there is the food. Yes there was good choices to choose from however the bacon was nearly burnt, my eggs were slimy, my potatoes weren’t too bad so i was at least able to eat those. The milk and juice was warm and coffee not hot at all. I expected much better coming from a Holiday Inn hotel. I thought Holiday Inn took pride in their hotels and tried to make sure every guest was happy. I assure you I am not the only unhappy guest from that weekend. I heard others complaining but recieved the same attitude I got. I don’t know if they too contacted corporate or not but I tried too at least. If I pay that kind of money I expect to at least be able to get sleep. When I called I was told there was an indoor pool which is one of the reasons I decided to go to your hotel, just to get there to find out the pool was out of order…. Over all I am not very pleased with my stay. I don’t know if there is anything you can do or not but at least you know, your hotel needs friendlier people to work there and better workers at that. Feel free to contact me back if you feel the need. Thanks for your time!


Roy fogg February 19, 2019 at 2:21 pm

On April 18 2018 My wife and I arrived at Holiday that evening we had our door open and kicked on we called the front desk. They said security will be right there. No one showed up. We lost time at Disney do to waiting to see the person in charge and had to return early in the afternoon to change room. We filed a complaint and was told there is going to be a refund. Never recieved. The manager is never there or in a meeting or some excuse. As being a military retired veteran and being treated like we do not exist discuss me beyond belief. This seem to be the norm for your business.


Jon Arthur February 14, 2019 at 12:28 pm

Stayed at the Holiday Inn Amarillo West Medical Center! I booked 6 rooms thru Priceline for our women’s basketball team for two nights. While eating breakfast the staff informed us the cost was $12.99 per-person. We are only allowed $20.00 per-day, per-player for meals, so we try to stay in nice hotels to get a good breakfast. Learning we would have to pay 12.99 each for an average breakfast was very dissapointing. The hotel was very nice and front desk staff was awesome, but the person above them was not willing to discount meal any. Had we known the breakfast was not included up front, we would have taken the team out. Loved the hotel but dissapointed in the leader!


Bob DeRing February 6, 2019 at 10:30 am

Booked reservations at Holiday Inn Express Orland , Fl. 7276 International Drive.
Booked 3 rooms in August 2018 for arrival on Feb. 6th 2019. When arrived to check in, we were told that our reservations were cancelled. Asked who cancelled them and was told that their system cancelled them. Would not accept the advance payment rates and charged us full retail price. I would have gone elsewhere but had to choice at that point. Needless to say, my company will not be booing rooms any longer at Holiday Inn.


Pamela Burnett January 5, 2019 at 3:37 pm

I had planned to attend a conference in Miami beginning the 22nd of September and ending the 24th of September – I made reservations at the Holiday Inn, Oceanfront, Miami Beach
The day that I was scheduled to fly out of Lawton, there was a flood – flight from Lawton to DFW were cancelled – there also was flooding in Oklahoma City which is the other airport in Oklahoma – I couldn’t fly out because of extreme flooding — the flights from DFW were cancelled also. I called and cancelled the reservation since I was unable to get a flight out –
The cost of 1 night lodging was charged to my credit card –
I am trying to get reimbursed but I have been informed that I won’t be reimbursed- Due to cancelling on the same day – I had no choice
Confirmation # is 43345898
Cancellation # 36654101

Pamela Burnett
Lawton, Ok. 73501


Joanna Rouzie November 10, 2018 at 11:55 am

I booked a room at Holiday Inn & Suites Columbia I-20 at Clemson Road, Columbia, SC on Oct. 24,, 2018 through in order to travel to Columbia to a funeral service on Nov. 10. The reservation was for Nov. 9, 2018 for one night. At 12:01pm on Nov. 9, I called to cancel the room because of a medical emergency my husband was having. He was being treated in the hospital The general manager at the hotel WOULD NOT approve any return of total room charges and taxes made on my credit for the night I tried to cancel. It seems that under the circumstances some consideration should have been made since I tried to make the cancellation several hours before check-in time! No worry, I will be giving that hotel lots of free advertisement. Shame on the GM!


Linda Holloway October 29, 2018 at 12:05 pm

Boy I wish I read these reviews before picking Holiday Inn. I am sure they are all true because I cannot believe what happened to us AND THEY DONT CARE- – – – I am not kidding – – they do not care!!!!!!!!!!!!!!
We stayed at the Holiday Inn in the Poconos. As we walked in, I knew something was not right. The floor had trash on it!! Then I noticed a big spot on the skirt of the bed. I threw back the covers and there was a big, long hair on the obviously dirty sheets. Also a big spot under the pillows!!!!! I went in to use the bathroom and there was dried blood all over the plug of the blow dryer!!! The person at the desk rolled her eyes and gave us another room, no apology. What I am going to tell you will shock you. I called customer service and they could not have cared less. She actually told me “well they gave you another room, didn’t they”??????????????????? I could not be more shocked. They have no integrity!!!!!! They offered 1/3 of what we paid and she really thought we should be happy????????????? We were half sick with what we had seen, you have got to be kidding. And this is Holiday Inn?? What a disappointment!!!!!!!!!!!!!!!!!!!!!!!!


Laura Martin September 29, 2018 at 7:51 pm

I had the most horrible experience at the Holiday
Inn in Wallace NC. Myself and several other evacuees from Hurricane Florence were stranded and were looking for refuge. We found that hotel and went inside. While they allowed us to use the bathroom as we were sitting in the lobby we were thrown out on the street because we didn’t have a room. They allowed animals but humans we’re put out in the wind and rain with no where to go.
Just disgusting. Never will patronize any of their hotels. Have contacted Customer Care and their genetic responses have made me even angrier
There deplorable behavior needs national attention.


Travis Taylor September 15, 2018 at 11:51 pm

I just experience racism first hand at Holiday Inn Express And Suite 55 Parkstone Place Jackson,TN. I am an traveling construction worker that travel state to state so on tonight 9/15/2018 approximately 9:30 I was sitting in my car smoking a cigarettes and a employee approach my car whom which is African American asking me did i have reservation here (I guess because i’m an African American man myself is the reason why the lady at the front desk sent him out) which I have been housing here since 09/09/2018 @ 7:00 p.m. in Room #209!!! He proceed to ask me questions about where did i work at. In the process for this i notice Local Authorities drove through the parking lot. He also mention that my car which is my work car (1993 Ford Crown Victoria) was parked in one spot then it was move to another spot (So I’m Not Only Being Watch But I’m Being Label As An Criminal Because I’m Black) And been sitting in the car for along time. Be Advised I had left to go to the store and returned back to the hotel just sitting in my car smoking and talking to my family (Future Wife and Kids} on the phone like I do nightly, After then i proceed to the front desk and let the employee behind the counter know who i am, what room i reside in how long i will be here, and who name that appear on the reservation ( which is my supervisor). Then I proceed to my room. I called my supervisor and let him know what happen to me and he told me that he would call and speak to them about the situation. But i sat in my room and kept thinking about what happen and it didn’t set well with me so i went back to the front desk and ask what was corporate office number and this same employee advised me that she don’t have corporate number. So therefore i did research of my own. This is unacceptable to me and I will be taking legal actions because I’m an hardworking man that stay away from my family weeks at an time to provide for them and i can’t even sit in my car and not be label as an criminal. Now I don’t even feel comfortable being here knowing that I am being watch and not only that with the killings of innocent African American men makes me feel unsafe being here.


Yvette Leith August 14, 2018 at 10:55 am

Stayed one night at the Mitchell Holiday Inn Express & Suites at 810 E. Spruce St. Mitchell, SD. We did not have reservations and it was about 9:30pm when we decided to stop for the night traveling to Wyoming. We were told there was one room available and it was handicap accessible. We said fine. Total cost $169.35. Why do rooms that are handicap accessible cost more, beats me! In any case I wanted to pay with cash and they told me that had to have a Credit Card on file so I gave them the only one I carry. He told me it was declined. I said ” I wanted to pay cash why did you charge the card?” I did not charge the card, was the reply. So my sister who I was traveling with paid for the room with her CREDIT CARD. The next morning, remember now, this is a handicap accessible room. I slipped getting into the shower!! No skid proof material in the tub, in a room that is handicap accessible! I severely bruised my left side and back of left arm. The bruise on my side was as big as a 10in. diameter dinner plate. Still today August 14,2018 bruise still there and in pain every day. The only thing that kept me from falling all the down into the tub was the side bar on the wall. I reported this to the front desk upon departure and he said are you ok?! No I was not ok, although I should have sought medical attention I did not. Poor experience, will think twice before staying at any Holiday Inn Express & Suites. August 14, 2018


Mary hignite August 10, 2018 at 12:52 pm

I normally don’t XXXXXX on FB but after the hotel hell stay at Holiday Inn Express Hazard KY and contacting corporate twice. They don’t seem to give a rat’s a** how guests are treated. So i am asking each one of my FB friends to share these pics. Just some of the issues we encountered not to mention the horrendous check in, which took 50 mins, and after we got our rooms, they ran my credit card 8 more times! HOTEL IMPOSSIBLE WHERE ARE YOU??


D Griesemer August 1, 2018 at 10:33 pm

Your holiday express in Madison in is currently being renovated, having been in the construction business for many years I feel qualified to comment. I have never seen such shody workmanship!! Patches in the plaster highly visible, paint sloppily applied doors not painted near bottom edge and this is just a small list in the one room!
Not to mention the absolute dirty mess your crew left at the front desk area! The crew did not clean after removing the old flooring . Your guests are trekking through plaster dusk so thick it is impossible to breath easily. This dirt which should have been swept up with a shop vac, is being tracked right into your newly renovated rooms. This is not about your regular maids this is about your renovation crew being very unprofessional. Your desk clerk is overwhelmed by complaints she has no way to resolve. At the very least a reduced room rate would help!me @Verizon .net


John Hanigofsky July 25, 2018 at 9:41 am

My wife and I recently stayed at the Holiday Inn Express, 235 O’Farrell Street in San Francisco, CA. The first night, we were given a room that was over a bar with live music – playing until 1:30 in the morning. In the morning, I asked to speak with the manager (John Nguyen) who was not available on the weekend. I was promised he would call – he did not. We complained about the noise (also complained at 10:30 after the first hour of rock that made sleep impossible. The staff indicated they had no control over the noise, and that they try not to rent those rooms due to the issue. We had our reservation in place for 6 months, so I guess we were just lucky to get no sleep on our first night. They did change our room for the second night, but it made our 2 day stay in the city worthless.

I am not impressed with the corporate approach to their customers. At $350/night, I expect that I should be able to sleep. I completely expect to never hear from anyone (just like the missed promise from Mr. Nguyen.


Shelly Nakra July 25, 2018 at 1:57 am

Dear Holiday Inn Group,

I recently made the booking with Holiday Inn Patong -Phuket 3 room for 3 night starting from 28 Aug, I had simply request them to make date change to 31 aug, I had paid big amount for it.i said Rest whole plan will be same. But the Team has been giving me unnecessary excuses like, its dynamic booking. changes can’t be made etc.

But their response was pathetic.The team is not cooperative at all. I have been requesting for past three days, No one from the Hotel & Supplier has assisted me.
It has given me lesson, Not to book Holiday inn Ever.


Kelly White July 19, 2018 at 3:28 pm

I had to travel on business on 7/14 and stayed at the Holiday Inn Lansdale, 1750 Sumneytown Pike, Kulpsville, PA. To say I was appalled by my experience is an understatement. I showered in the morning to return to a XXXXroach crawling on the headboard of the bed I had just gotten out of. I waited for it to go to the wall and killed it with my shoe. I then returned to the bathroom to finish getting ready and when I picked the bathmat off the floor, I noticed yet another XXXXroach on its back (dead) under the vanity. Being totally grossed out, I gathered my belongings and went to put them in my car. Upon entering the parking lot, there was a parade of roaches running thru the parking lot. I advised the front desk staff upon my check out and they seemed bothered by the fact that I brought it to their attention. I will NEVER stay in a Holiday Inn again, be it for business or pleasure. It was an absolutely terrible experience and the fact that my office paid $122.00 for the night is sickening.


Eric Tharrington July 18, 2018 at 7:07 am

Hi !
I had made reservation my wife, nephew, and myself.
on july 10Th cm# 1416569415 pin# 3793 and and being reimburse 157.90
within 5- 7 days !
But called direct to revise our reservation to check in time to 2 am july 14 and still made check in wrong ! cm#26206980 and quote of 187.46 !
My wife was able to work with no over time, we had already been up since july 12Th 3:30 am because my has to be at work at 5 AM. I spent all that day packing up and pulled out of north Carolina 6pm july 13Th and arrived at the holiday inn at 2 am july 14 and the manager on duty that morning wanted to charge me an additional $430.00 on top of the $187.46 !
And the hotel is still taking $210.00 from my debit card witch is unacceptable when we did not stay at holiday inn!!!!
I just do not have $210.00 to just give away !
I hope this matter can be resolved .
All together $640.00 all three of us saved $183.61 down the road !!!!!!!!


Elizabeth richards July 12, 2018 at 5:53 pm

lbuckman24@ I’m very disappointed with the beach house holiday inn in Healton Head SC. Between this hotel and restaurant here sucks. I hadn’t been on vacation in yrs. we waited all day to get our room clean. After late very late 4:30 pm it was clean but with two guests they gave us one towel and one wash cloth . We had to set three hours in lobby because we got ran out because we wasn’t eating or drinking alcohol. I don’t drink alcohol. That was rude. I complain to front desk and she smarted off to me. I told her staff was rude and she said oh you had a good time. That was a insult to me. She didn’t want to talk to me. She walked off. I have never been treated like this in my life. I paid 249.00 a night and I should of went somewhere else. I will next time. This is not sweet southern charm. It’s hell oh hail hoe . I live in Kentucky we treat our guest with respect and polite and kindness . You need to take lessons with Kentucky we might be called a red neck but we know how to treat people . And only one elevator working two. I can’t believe I payed 249.00 to get treated this way.


Karen Burnside June 29, 2018 at 6:51 am

When we booked our vacation, we looked for a Holiday Inn on the beach in North Padre, the pictures we looked at were great, we called and booked in February to make sure we could get the time slot we wanted. Imagine our surprise when we drove 12 hours to find out we weren’t staying at the hotel we saw the pictures of from your website but across the street at the Holiday Inn Express. Knowing that getting a room at another hotel was unlikely, we took the rooms. We were looking forward to staying on the beach not across the street. That was just the first problem. The next was finding a sign posted that said the one and only elevator would be taken down for maintenance. We were traveling with an elderly gentleman that has Parkinson and unable to climb stairs. I went to the desk and asked the staff to move me to a room on the first floor. I was told I would have to check back the next morning and talk to the manager. I went back the next morning before they started the maintenance and was told the manager wouldn’t be in until around 10:00 am. To late to find out if I could get my room moved. At 1:00 pm our group returned to the hotel to find the elevator still not working and no manager in sight. Finally climbing the stairs to get to our room, we find out they still aren’t clean. It was after 3 pm before they were attended to. I did call IHG and talked to Erica, I was told that they would call management and have them call me back in 15 minutes….this was 3 days ago. First off someone in your IT department needs to take down the website for the Holiday Inn at 15202 Windward Drive, Padre Island, the original place I thought we had booked. And I’m not the only person this happened to, several people I talked to at the hotel thought they had reservations at that hotel. Secondly if the elevator needed repair, maybe management should have checked with the guest already registered to see if any had special needs, i.e. wheelchairs, etc, and it would have been a great idea to had the elevator repaired when it’s usage wasn’t at such a busy time. Thirdly, whomever the pretend manager happens to be hiding from your problems only makes them worse. There were several guests not happy. As a first time IHG user you failed. I’m positive that I won’t use your services again, there a other options for hotels in a busy tourist spot as Padre Island.


Tiffany Crody June 27, 2018 at 1:24 pm

Horrible manager. Told her about our God awful stay at another location here recently and the corporate office was trying to make it right by giving us points on this IHG program. Well we come back from our business trip to no AC. 100 outside and 97 in the house. Called the local Holiday inn to see if they would honor our horrible night and trying to make up for it. We had a AC guy coming the next morning we just needed help that night for me my husband and our 8 year old. The assistant manager quote ” So let me get this straight, you want us to help you out for something our Atlanta location did to yall? No that’s not going to happen sorry” I will never do business with another Holiday Inn Express again. Customer service was horrible from all angles. Atleast she could have done was call corporate herself and see how them as a Company can make things right. But nope you get bad customers service and in some places like the one we stayed at in Atlanta you get bloody, hairy nasty sheet. I respect businesses that not only take pride in there establishment but do right by there customers and community. I hope who ever the CEO of this company hears our story because I’m sure they would not like how there customers are being treated. Pictures are available


HEATHER WURPEL June 2, 2018 at 5:24 pm




Annmarie Belmonte March 5, 2018 at 8:05 am

North Adams, MA

The location needs to have a pow-wow with employee’s to see what the problem is, in private. The people that work there are afraid to speak out about the person who runs the Richmond Grill that is located in the Holiday Inn in North Adams. My niece should not have to give him a ride to work of suffer the consequences of not picking him up. Never mind the things he says to all of the employees there. it’s truly sad, her parents have contacted the GM there and it seems nothing has been done. I recently applied for a job and right in front of my niece he said, ” I, would not hire that XXXXXX.” well, that is all fine and good, I would not want to work in a place that treats their employees in this manner. he actual stole her tips to take the bus home the last time that she would not give him a ride because she was not going that way.

I am sorry that this grown man has no car to drive himself to and from work, I do believe it is part of his hiring process that you have reliable transportation to and from work, why? so that he can get a ride?? that is BS.

I can not believe that no one has had an idea that their might be a problem seeing all the people he has gone thought. Just last week there was a meeting with owners and such, and he told all the employees that he was sick pf the s**t from them, that he knows how to do his job. This is sad, the people that work their are scared to be there, why? why is no one finding out what the problem is? I am going to contact the Attorney General’s office. Something WILL get done, this is just NUTS!!


kevin triplett February 27, 2018 at 6:05 pm

Kevin Triplett reviewed Holiday Inn Express & Suites West —
3 star
12 mins ·

well although the staff was friendly and the motel clean I was charged a extra 250 dollars by motel stating that I had smoked in the room . they stated there was evidence of cigarettes and ashes . I had told the lady at the desk that because there was no trash receptacles outside on south end I had emptied trash from my vehicle into the trash in room . I work in the oil industry I stay at many holiday inn motels I’m actually a gold member this is a rip off I never smoke inn any room and yes I’m a smoker they then said I would have too talk too gm about the matter its pretty sad that the gm too the motel didn’t even call me back themselves I waited all day and ended up calling myself and still got the desk help I’m not done with this I work with people from Halliburton, Noble Energy, Continental resources , and many other oil companies I will keep this up till my money is refunded I will slander any and all holiday inns till my voice is herd till the people at the top call me with an apology and return my money


Ben Pulliam February 12, 2018 at 10:01 pm

It’s horrible, I booked a Holiday Inn, not a Horrific Stay! Toliet barely works, shower leaks and drain was clogged. Never again! #HolidayInn


Anita Rager October 23, 2017 at 8:53 am

This is in regards to the the general manager at your Hopkinsville,ky hotel she is paying certain employees cash for bringing in felons to help move furniture out of the hotel plus she is giving the furniture that comes out of the rooms to employees so you might want to check up on this I know this for a fact cause my boyfriend works there and that is who she is paying cash to besides his regular pay and giving him the a.c. units floor lamps table lamps tables etc.


Sue Tucker September 15, 2017 at 7:32 pm

I have been insulted with a racial insult thru one of yoir properties..i woukd like this rectifiec..i am a platinum member and have stayed at holiday inns all over the world


Randy September 1, 2017 at 5:01 pm

July 27, 2017
Holiday Inn Club
Southbeach Resort
Myrtle Beach, SC

Dear Holiday Inn Club:
We are … We purchased our first Holiday timeshare at Myrtle Beach SC in 2002. There were only two buildings then and Burroughs and Chappen were the ones that ran the RCI program at that time. Since then Holiday Inn has taken over and we purchased a second timeshare in the Smoky Mountains of Tennessee to increase our points and give us more flexibility to travel. We have been mostly happy with the vacations that we have taken especially since the Holiday Inn take over. That is until we purchased a signature timeshare last year.
On September 27, 2016 while on vacation at Myrtle Beach, we once again went to an owners update meeting. We were told about the new signature units and that this would be the way all of the future timeshares at Myrtle Beach would be built. We toured a four bedroom unit that was out of this world. We were told that to book one of these new units we would have to purchase a signature membership and acquire more points. We did not have a lot of points due to the fact that our two previous purchases were for every other year (odd and even years). We were convinced that by purchasing a small package of points within the signature series this would allow us to book in the signature collection. We were made aware that the decision had to be made that very day or the offer would be voided. We did purchase a small package at The Desert Club in Nevada. It is an every other year plan that cost us $18,037. We were set up on a payment plan that had a fairly large interest rate. When we returned home, we refinanced the loan at a lower rate and paid in full the Holiday Inn account.
We were so excited with the opportunities this would allow us so as soon as possible we booked online our next yearly trip to Myrtle Beach. Since we usually travel by ourselves we booked a one bedroom unit (no longer listed online). After touring the four bedroom unit and seeing how spacious and beautiful the units were, we could not wait. The amenities offered would be icing on the cake. We hoped that by saving our points, one year we could take family on a dream vacation.
Our dreams were shattered once we arrived at Myrtle Beach. The experience was not like what we had been shown or envisioned it would be. Here is a list of things to explain what happened.
No special treatment on check-in. It was the same as our traditional check-in.
No early check-in or late check-out. Room was not ready until 4:00
The unit had been a traditional unit in one of the older buildings. The one bedroom unit had been the third bedroom on a three bedroom lockout. The only difference was that it had been painted and newer cabinets had been changed out.
The only hint of it being signature was that two robes were laying on the bed.
The unit was tiny. Two people had difficulty being in the kitchen at the same time. There was no large refrigerator. The coffee maker did not work and was only replaced after someone from the office came over and saw that indeed it did not work- there was also no instructions on how to use the coffee maker.
There was no hair dryer- had to find out late at night.
The closet in the bedroom was tiny and was being used as a storage closet with the vacuum stored in it.
The small bathroom had a tiny shower- no special shower heads. There were patches on the wall that had not been painted and spackling on the floor that had not been cleaned up.
The porch was standard with 2 chairs (missing cushions) and a small table. The other signature units right beside us had huge porches with gas grills, lounge chairs, and a large table.
When we expressed our disappointment to the front desk we were told that because this was a popular week all units were taken. Also that this was the only one bedroom signature unit that Holiday Inn of Myrtle Beach had and that most places didn’t even have one bedroom signatures. We were never told this before we decided to invest in another timeshare. There was nothing they could do for us.
We decided to go to the pool to cool off. Upon finding the towels in our unit they were blue-the same ones that are in the traditional units. To be allowed in the new signature section we had to take the signature towels that are yellow. We went to the front desk and asked for the yellow towels. We were given two more blue towels and were told that was all they had and that we could use them and that would be fine. Not long after we claimed a signature cushioned lounge chair in the signature section of the pool area, a life guard questioned us as to why were in that area. He was very polite and after we explained the situation, he said we would be fine staying in this section. Then in a very short time another life guard came over to question us again. She said that some signature guests were complaining that we were not suppose to be in this section because we had the blue towels. We were told that signature owners were upset that traditional members were invading their space. All of this took place in front of other guests. We were extremely humiliated and embarrassed as were the lifeguards who had to come and talk to us.
The next morning we go to the owners meeting to see how things had changed and to make sure that we did not have a clouded view of what to expect with our new signature membership. After touring the four bedroom model unit again, we got our assurance that the signature units were as awesome as we remembered and indeed what we experiencing was just not right.
Of course the sales rep tried to sell us another package explaining that the every other year packages were a thing of the past. These packages cost us every year but the points are given every other year. This is a pricey way to get enough points for the vacations we are wanting to take. Furthermore, the signature ownership was sold in two levels and of course we were sold the lower level (this was never explained to us when we purchased). Also that the next level that we should try hard to attain would be the 300,000 point level. This level would open up a lot more options and allow us to bundle all our units together saving us a lot of money in the long run- something we had been trying to do for quite some time but could not afford to do. Of course this offer came with another price and as much as we would love to combine what we have and up our level, it is just not financially in our budget. Why would we want to go deeper in debt after this experience less than a year after upgrading?
We feel as though we have been misled and uninformed with this new purchase. We were put in embarrassing and humiliating situations. We have been long time owners and hate that this experience has tainted our view of ownership. Please help on making things right.
We have pictures of the following:
Shower door and molding

patches on bathroom wall
Tiny shower
Dirty door facing leading to porch
Tiny kitchen
Size of porch could only accommodate two chairs and small table-back cushions were missing
Spackling on the floorThis is the huge porch of the signature unit right beside us-
lounge chairs, gas grill, large table
One of several bugs in our unit


Susan Juister September 1, 2017 at 3:25 pm

Your Holiday Inn in Katy, Texas should be considering all the bad publicity it is generating for the franchise name by rejecting hurricane victims with dogs (like United Airlines dragging the doctor off the plane). Someone at corporate needs to step in and talk sense to the franchise owner. If a mattress store can open its doors to flood victims, than one room won’t make a difference. Otherwise, all dog lovers will boycott ALL Holiday Inns. Open your eyes!


Deidra Burton August 30, 2017 at 10:54 pm


Elayne August 30, 2017 at 4:13 pm

Shame on you turning flood victims away with dogs I will never stay at a Holiday Inn the rest of my life


annoyed August 30, 2017 at 12:35 pm

Shame, Shame on you, your policies are not more important than life and death situations that are occurring in Texas. You deprive a family of saving their pets because of your damn policies!!!!! Shame on you


How hard hearted you are!!!!!


patricia antoun August 20, 2017 at 3:31 pm

I have stayed at holiday inn for the years 2014, 2015, 2016. In 2016, I booked 5 rooms and paid close to $600. I called today to find out how many points on my rewards card. I was told -0- balance. When I asked why, I was told that if there is no activity in 12 months, the balance goes back to zero.

I was not told this when I signed up for rewards. I take vacation once a year and apparently if it does not occur within the 12 months or even 1 day later (12 months & 1 day) points go back to zero. If that is their policy, I WILL NOT OR EVER stay at Holiday Inn ever again.

The corporate office in Atlanta will be getting a letter from me with my rewards corn cut in half. There are plenty of other hotels that keep my points, so WHY BOTHER staying at Holiday Inn. Rant over.


Pete Tanguma August 9, 2017 at 11:38 am

On July 07/08 thru 07/20/2017 my Company, Complete Benefits Alliance, booked 8 rooms, at Holiday inn in Temecula California, only two of us will stay thru 07/20, but on 07/19 our travel agent call to cancelled the 2 rooms for that day, because she try to book rooms closed to the Airport. some issue come out and She decide for us to stay at Holiday inn, but she forget to call back, Thursday morning Housekeeping went to my room an find my belongings still there, notified the GM
Kathy Lindeman, Mrs Lindeman call my Company and our Travel Agent Kim Degroat approved to stay thru 7/20, then Mrs Lindeman ask if She can removed my belongings to another room, my Company DID NOT APPROVED, but Mrs Lindeman make a decision and order the Housekeeper to do it, they put dirty and clean clothes in one plastic bag and changed to another room, in the process they misplaced a very sentimental packet knife ( 10th Anniversary from my former company with gold logo and a diamond that I carried for over 20 years), I notified Mrs Lindeman and she ask me for my phone number, she will call me later, that happen three weeks ago and never received a phone call. My Company email her twice with no results about my missing special knife, is not a simple knife. I hope you do something about this situation.
Pete Tanguma


Sal Fernandes May 25, 2017 at 2:47 pm

I was in left lane doing about 30 your van come from a side street jumped 1lane almost hit me! I pulled up to keep going he comes at me again calls me a XXXXXing a**hole and cuts me off again! I took a picture of the van for the number. I call the Dedham Ma. Location and they to me I was wrong that there vans weren’t out,I told them I have a picture he said he didn’t care, I asked to speak to a manager so he sent the call to a line nobody would answer. I thought I would give this a shot before I post on Facebook!


Dennis Frank May 15, 2017 at 1:18 pm

Attn: Richard Solomon, CEO

I have stayed at many 5* hotels, as well as, hotels/motels along the Interstates while traveling by car. I wish to bring two people to your attention who work at the Holiday Inn Express, 2101 Florence Harllee Blvd, Florence, SC
Rich (sorry do not have his last name) was on duty the evening we checked in 5/10/2017 and he is to be commended for his professional and warm manner. He is a credit to your organization and will go far in his career as he finishes his college education.

Next, Octavia, WOW..I have never met anyone so dynamic, happy and accommodating as the Breakfast Hostess. She is the best I have ever seen and I mean that goes for 5* Hotels. I owned a 432 room major Hotel with multiple restaurants, so I have a good idea of how things should be conducted. If I still owned the hotel, I would offer her a job immediately. You would be wise to have her work for Corporate and train your other “hosts/hostesses worldwide.

When traveling through SC I will make it a point to stay at this hotel because of these two outstanding representatives.

Most respectfully,
Dennis Frank


Linda M Small February 20, 2017 at 11:05 am

To Whom It May Concern:

On Thursday, February 16, 2017 my husband and I traveled to Orlando for a dental conference. We stayed at the Holiday Inn Orlando- Disney Springs located at 1805 Hotel Plaza Boulevard, Orlando, Florida 32830. We occupied room 330 during our stay. On Saturday, February 18, 2017 at 0500 my husband was preparing to attend the conference, he went into the bathroom and was injured by a piece of sharp
metal that was located on the half divider wall. He has a deep laceration to his abdomen from the metal which will cause a permanent scar.

Your management was informed and we were compensated for one night, however, I am requesting that you consider compensating us for the two night stay in your facility.
Thank you in advance for your consideration. I look forward to hearing from you soon.

Mrs. Linda Small


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