Holiday Inn Corporate Office - Corporate Office HQ

Holiday Inn Corporate Office

How would you rate your experience with Holiday Inn ?

[Total: 46    Average: 1.5/5]

Holiday Inn Corporate Office Address

Holiday Corporation
Three Ravinia DriveSuite 2900
Atlanta, Georgia 30346

Contact Holiday Inn

Phone Number: (770) 604-2000
Fax Number: (770) 604-5403
Website: https://www.ihg.com/hotels/us/en/reservation
Email: Email Holiday Inn

Holiday Inn Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Holiday Inn Executives

CEO: Richard Solomons
CFO: Paul Edgecliffe Johnson
COO: Anne Busquet

Holiday Inn History

Holiday Inn was founded in 1952 in Memphis, Tennessee, by Kemmons Wilson, after a trip to Washington, D.C., resulted in numerous disappointments regarding hotels he encountered on the road.  Wilson became partners with friend Wallace Johnson and the pair decided to build hotels all around the Memphis area. The original corporate office was in a converted shed behind Johnson’s home.

The company grew to become one of the largest and most recognized names in American hotels. Today, a subsidiary of Intercontinental Hotels Group, the company has more than 2.650 hotels across the US.  Most locations are owned by franchises and are known under numerous, but similar, names, such as Holiday Inn Hotels and Suites, Holiday Inn SunSpree Resorts, and Holiday Inn Express.

Headquarters today are found in Atlanta, Georgia. The company announced in 2008 that they would launch a timeshare program called Holiday Inn Club Vacations.

 

Holiday Inn FAQs

Question 1: What is the phone number for Holiday Inn?
Answer 1: The phone number for Holiday Inn is (770) 604-2000.

Question 2: Who is the CEO of Holiday Inn?
Answer 2: The CEO of Holiday Inn is Richard Solomons.

Question 3: Who founded Holiday Inn?
Answer 3: Holiday Inn was founded by in .

{ 27 comments… read them below or add one }

Travis Taylor September 15, 2018 at 11:51 pm

I just experience racism first hand at Holiday Inn Express And Suite 55 Parkstone Place Jackson,TN. I am an traveling construction worker that travel state to state so on tonight 9/15/2018 approximately 9:30 I was sitting in my car smoking a cigarettes and a employee approach my car whom which is African American asking me did i have reservation here (I guess because i’m an African American man myself is the reason why the lady at the front desk sent him out) which I have been housing here since 09/09/2018 @ 7:00 p.m. in Room #209!!! He proceed to ask me questions about where did i work at. In the process for this i notice Local Authorities drove through the parking lot. He also mention that my car which is my work car (1993 Ford Crown Victoria) was parked in one spot then it was move to another spot (So I’m Not Only Being Watch But I’m Being Label As An Criminal Because I’m Black) And been sitting in the car for along time. Be Advised I had left to go to the store and returned back to the hotel just sitting in my car smoking and talking to my family (Future Wife and Kids} on the phone like I do nightly, After then i proceed to the front desk and let the employee behind the counter know who i am, what room i reside in how long i will be here, and who name that appear on the reservation ( which is my supervisor). Then I proceed to my room. I called my supervisor and let him know what happen to me and he told me that he would call and speak to them about the situation. But i sat in my room and kept thinking about what happen and it didn’t set well with me so i went back to the front desk and ask what was corporate office number and this same employee advised me that she don’t have corporate number. So therefore i did research of my own. This is unacceptable to me and I will be taking legal actions because I’m an hardworking man that stay away from my family weeks at an time to provide for them and i can’t even sit in my car and not be label as an criminal. Now I don’t even feel comfortable being here knowing that I am being watch and not only that with the killings of innocent African American men makes me feel unsafe being here.

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Yvette Leith August 14, 2018 at 10:55 am

Stayed one night at the Mitchell Holiday Inn Express & Suites at 810 E. Spruce St. Mitchell, SD. We did not have reservations and it was about 9:30pm when we decided to stop for the night traveling to Wyoming. We were told there was one room available and it was handicap accessible. We said fine. Total cost $169.35. Why do rooms that are handicap accessible cost more, beats me! In any case I wanted to pay with cash and they told me that had to have a Credit Card on file so I gave them the only one I carry. He told me it was declined. I said ” I wanted to pay cash why did you charge the card?” I did not charge the card, was the reply. So my sister who I was traveling with paid for the room with her CREDIT CARD. The next morning, remember now, this is a handicap accessible room. I slipped getting into the shower!! No skid proof material in the tub, in a room that is handicap accessible! I severely bruised my left side and back of left arm. The bruise on my side was as big as a 10in. diameter dinner plate. Still today August 14,2018 bruise still there and in pain every day. The only thing that kept me from falling all the down into the tub was the side bar on the wall. I reported this to the front desk upon departure and he said are you ok?! No I was not ok, although I should have sought medical attention I did not. Poor experience, will think twice before staying at any Holiday Inn Express & Suites. August 14, 2018

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Mary hignite August 10, 2018 at 12:52 pm

I normally don’t XXXXXX on FB but after the hotel hell stay at Holiday Inn Express Hazard KY and contacting corporate twice. They don’t seem to give a rat’s a** how guests are treated. So i am asking each one of my FB friends to share these pics. Just some of the issues we encountered not to mention the horrendous check in, which took 50 mins, and after we got our rooms, they ran my credit card 8 more times! HOTEL IMPOSSIBLE WHERE ARE YOU??

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D Griesemer August 1, 2018 at 10:33 pm

Your holiday express in Madison in is currently being renovated, having been in the construction business for many years I feel qualified to comment. I have never seen such shody workmanship!! Patches in the plaster highly visible, paint sloppily applied doors not painted near bottom edge and this is just a small list in the one room!
Not to mention the absolute dirty mess your crew left at the front desk area! The crew did not clean after removing the old flooring . Your guests are trekking through plaster dusk so thick it is impossible to breath easily. This dirt which should have been swept up with a shop vac, is being tracked right into your newly renovated rooms. This is not about your regular maids this is about your renovation crew being very unprofessional. Your desk clerk is overwhelmed by complaints she has no way to resolve. At the very least a reduced room rate would help!me @Verizon .net

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John Hanigofsky July 25, 2018 at 9:41 am

My wife and I recently stayed at the Holiday Inn Express, 235 O’Farrell Street in San Francisco, CA. The first night, we were given a room that was over a bar with live music – playing until 1:30 in the morning. In the morning, I asked to speak with the manager (John Nguyen) who was not available on the weekend. I was promised he would call – he did not. We complained about the noise (also complained at 10:30 after the first hour of rock that made sleep impossible. The staff indicated they had no control over the noise, and that they try not to rent those rooms due to the issue. We had our reservation in place for 6 months, so I guess we were just lucky to get no sleep on our first night. They did change our room for the second night, but it made our 2 day stay in the city worthless.

I am not impressed with the corporate approach to their customers. At $350/night, I expect that I should be able to sleep. I completely expect to never hear from anyone (just like the missed promise from Mr. Nguyen.

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Shelly Nakra July 25, 2018 at 1:57 am

Dear Holiday Inn Group,

I recently made the booking with Holiday Inn Patong -Phuket 3 room for 3 night starting from 28 Aug, I had simply request them to make date change to 31 aug, I had paid big amount for it.i said Rest whole plan will be same. But the Team has been giving me unnecessary excuses like, its dynamic booking. changes can’t be made etc.

But their response was pathetic.The team is not cooperative at all. I have been requesting for past three days, No one from the Hotel & Supplier has assisted me.
It has given me lesson, Not to book Holiday inn Ever.

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Kelly White July 19, 2018 at 3:28 pm

I had to travel on business on 7/14 and stayed at the Holiday Inn Lansdale, 1750 Sumneytown Pike, Kulpsville, PA. To say I was appalled by my experience is an understatement. I showered in the morning to return to a XXXXroach crawling on the headboard of the bed I had just gotten out of. I waited for it to go to the wall and killed it with my shoe. I then returned to the bathroom to finish getting ready and when I picked the bathmat off the floor, I noticed yet another XXXXroach on its back (dead) under the vanity. Being totally grossed out, I gathered my belongings and went to put them in my car. Upon entering the parking lot, there was a parade of roaches running thru the parking lot. I advised the front desk staff upon my check out and they seemed bothered by the fact that I brought it to their attention. I will NEVER stay in a Holiday Inn again, be it for business or pleasure. It was an absolutely terrible experience and the fact that my office paid $122.00 for the night is sickening.

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Eric Tharrington July 18, 2018 at 7:07 am

Hi !
I had made reservation my wife, nephew, and myself.
on july 10Th cm# 1416569415 pin# 3793 and booking.com and being reimburse 157.90
within 5- 7 days !
But called direct to revise our reservation to check in time to 2 am july 14 and still made check in wrong ! cm#26206980 and quote of 187.46 !
My wife was able to work with no over time, we had already been up since july 12Th 3:30 am because my has to be at work at 5 AM. I spent all that day packing up and pulled out of north Carolina 6pm july 13Th and arrived at the holiday inn at 2 am july 14 and the manager on duty that morning wanted to charge me an additional $430.00 on top of the $187.46 !
And the hotel is still taking $210.00 from my debit card witch is unacceptable when we did not stay at holiday inn!!!!
I just do not have $210.00 to just give away !
I hope this matter can be resolved .
All together $640.00 all three of us saved $183.61 down the road !!!!!!!!

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Elizabeth richards July 12, 2018 at 5:53 pm

lbuckman24@ hotmail.com. I’m very disappointed with the beach house holiday inn in Healton Head SC. Between this hotel and restaurant here sucks. I hadn’t been on vacation in yrs. we waited all day to get our room clean. After late very late 4:30 pm it was clean but with two guests they gave us one towel and one wash cloth . We had to set three hours in lobby because we got ran out because we wasn’t eating or drinking alcohol. I don’t drink alcohol. That was rude. I complain to front desk and she smarted off to me. I told her staff was rude and she said oh you had a good time. That was a insult to me. She didn’t want to talk to me. She walked off. I have never been treated like this in my life. I paid 249.00 a night and I should of went somewhere else. I will next time. This is not sweet southern charm. It’s hell oh hail hoe . I live in Kentucky we treat our guest with respect and polite and kindness . You need to take lessons with Kentucky we might be called a red neck but we know how to treat people . And only one elevator working two. I can’t believe I payed 249.00 to get treated this way.

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Karen Burnside June 29, 2018 at 6:51 am

When we booked our vacation, we looked for a Holiday Inn on the beach in North Padre, the pictures we looked at were great, we called and booked in February to make sure we could get the time slot we wanted. Imagine our surprise when we drove 12 hours to find out we weren’t staying at the hotel we saw the pictures of from your website but across the street at the Holiday Inn Express. Knowing that getting a room at another hotel was unlikely, we took the rooms. We were looking forward to staying on the beach not across the street. That was just the first problem. The next was finding a sign posted that said the one and only elevator would be taken down for maintenance. We were traveling with an elderly gentleman that has Parkinson and unable to climb stairs. I went to the desk and asked the staff to move me to a room on the first floor. I was told I would have to check back the next morning and talk to the manager. I went back the next morning before they started the maintenance and was told the manager wouldn’t be in until around 10:00 am. To late to find out if I could get my room moved. At 1:00 pm our group returned to the hotel to find the elevator still not working and no manager in sight. Finally climbing the stairs to get to our room, we find out they still aren’t clean. It was after 3 pm before they were attended to. I did call IHG and talked to Erica, I was told that they would call management and have them call me back in 15 minutes….this was 3 days ago. First off someone in your IT department needs to take down the website for the Holiday Inn at 15202 Windward Drive, Padre Island, the original place I thought we had booked. And I’m not the only person this happened to, several people I talked to at the hotel thought they had reservations at that hotel. Secondly if the elevator needed repair, maybe management should have checked with the guest already registered to see if any had special needs, i.e. wheelchairs, etc, and it would have been a great idea to had the elevator repaired when it’s usage wasn’t at such a busy time. Thirdly, whomever the pretend manager happens to be hiding from your problems only makes them worse. There were several guests not happy. As a first time IHG user you failed. I’m positive that I won’t use your services again, there a other options for hotels in a busy tourist spot as Padre Island.

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Tiffany Crody June 27, 2018 at 1:24 pm

Horrible manager. Told her about our God awful stay at another location here recently and the corporate office was trying to make it right by giving us points on this IHG program. Well we come back from our business trip to no AC. 100 outside and 97 in the house. Called the local Holiday inn to see if they would honor our horrible night and trying to make up for it. We had a AC guy coming the next morning we just needed help that night for me my husband and our 8 year old. The assistant manager quote ” So let me get this straight, you want us to help you out for something our Atlanta location did to yall? No that’s not going to happen sorry” I will never do business with another Holiday Inn Express again. Customer service was horrible from all angles. Atleast she could have done was call corporate herself and see how them as a Company can make things right. But nope you get bad customers service and in some places like the one we stayed at in Atlanta you get bloody, hairy nasty sheet. I respect businesses that not only take pride in there establishment but do right by there customers and community. I hope who ever the CEO of this company hears our story because I’m sure they would not like how there customers are being treated. Pictures are available

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HEATHER WURPEL June 2, 2018 at 5:24 pm

GOOD AFTERNOON,
I COMPLETED THE SURVEY FOR TH HOLIDAY INN IN EXMOOR, VA. I HAVE YET TO SPEAK TO SOMEONE IN REGARD TO THE ISSUES WE HAD, IF SOME ONE CAN PLEASE EMAIL ME, OUR STAY WAS MAY 18, 2018 2 ROOMS

THANK YOU
HEATHER WURPEL

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Annmarie Belmonte March 5, 2018 at 8:05 am

North Adams, MA

The location needs to have a pow-wow with employee’s to see what the problem is, in private. The people that work there are afraid to speak out about the person who runs the Richmond Grill that is located in the Holiday Inn in North Adams. My niece should not have to give him a ride to work of suffer the consequences of not picking him up. Never mind the things he says to all of the employees there. it’s truly sad, her parents have contacted the GM there and it seems nothing has been done. I recently applied for a job and right in front of my niece he said, ” I, would not hire that XXXXXX.” well, that is all fine and good, I would not want to work in a place that treats their employees in this manner. he actual stole her tips to take the bus home the last time that she would not give him a ride because she was not going that way.

I am sorry that this grown man has no car to drive himself to and from work, I do believe it is part of his hiring process that you have reliable transportation to and from work, why? so that he can get a ride?? that is BS.

I can not believe that no one has had an idea that their might be a problem seeing all the people he has gone thought. Just last week there was a meeting with owners and such, and he told all the employees that he was sick pf the s**t from them, that he knows how to do his job. This is sad, the people that work their are scared to be there, why? why is no one finding out what the problem is? I am going to contact the Attorney General’s office. Something WILL get done, this is just NUTS!!

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kevin triplett February 27, 2018 at 6:05 pm

Kevin Triplett reviewed Holiday Inn Express & Suites West —
3 star
12 mins ·

well although the staff was friendly and the motel clean I was charged a extra 250 dollars by motel stating that I had smoked in the room . they stated there was evidence of cigarettes and ashes . I had told the lady at the desk that because there was no trash receptacles outside on south end I had emptied trash from my vehicle into the trash in room . I work in the oil industry I stay at many holiday inn motels I’m actually a gold member this is a rip off I never smoke inn any room and yes I’m a smoker they then said I would have too talk too gm about the matter its pretty sad that the gm too the motel didn’t even call me back themselves I waited all day and ended up calling myself and still got the desk help I’m not done with this I work with people from Halliburton, Noble Energy, Continental resources , and many other oil companies I will keep this up till my money is refunded I will slander any and all holiday inns till my voice is herd till the people at the top call me with an apology and return my money

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Ben Pulliam February 12, 2018 at 10:01 pm

It’s horrible, I booked a Holiday Inn, not a Horrific Stay! Toliet barely works, shower leaks and drain was clogged. Never again! #HolidayInn

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Anita Rager October 23, 2017 at 8:53 am

This is in regards to the the general manager at your Hopkinsville,ky hotel she is paying certain employees cash for bringing in felons to help move furniture out of the hotel plus she is giving the furniture that comes out of the rooms to employees so you might want to check up on this I know this for a fact cause my boyfriend works there and that is who she is paying cash to besides his regular pay and giving him the a.c. units floor lamps table lamps tables etc.

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Sue Tucker September 15, 2017 at 7:32 pm

I have been insulted with a racial insult thru one of yoir properties..i woukd like this rectifiec..i am a platinum member and have stayed at holiday inns all over the world

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Randy September 1, 2017 at 5:01 pm

July 27, 2017
Holiday Inn Club
Southbeach Resort
Myrtle Beach, SC

Dear Holiday Inn Club:
We are … We purchased our first Holiday timeshare at Myrtle Beach SC in 2002. There were only two buildings then and Burroughs and Chappen were the ones that ran the RCI program at that time. Since then Holiday Inn has taken over and we purchased a second timeshare in the Smoky Mountains of Tennessee to increase our points and give us more flexibility to travel. We have been mostly happy with the vacations that we have taken especially since the Holiday Inn take over. That is until we purchased a signature timeshare last year.
On September 27, 2016 while on vacation at Myrtle Beach, we once again went to an owners update meeting. We were told about the new signature units and that this would be the way all of the future timeshares at Myrtle Beach would be built. We toured a four bedroom unit that was out of this world. We were told that to book one of these new units we would have to purchase a signature membership and acquire more points. We did not have a lot of points due to the fact that our two previous purchases were for every other year (odd and even years). We were convinced that by purchasing a small package of points within the signature series this would allow us to book in the signature collection. We were made aware that the decision had to be made that very day or the offer would be voided. We did purchase a small package at The Desert Club in Nevada. It is an every other year plan that cost us $18,037. We were set up on a payment plan that had a fairly large interest rate. When we returned home, we refinanced the loan at a lower rate and paid in full the Holiday Inn account.
We were so excited with the opportunities this would allow us so as soon as possible we booked online our next yearly trip to Myrtle Beach. Since we usually travel by ourselves we booked a one bedroom unit (no longer listed online). After touring the four bedroom unit and seeing how spacious and beautiful the units were, we could not wait. The amenities offered would be icing on the cake. We hoped that by saving our points, one year we could take family on a dream vacation.
Our dreams were shattered once we arrived at Myrtle Beach. The experience was not like what we had been shown or envisioned it would be. Here is a list of things to explain what happened.
No special treatment on check-in. It was the same as our traditional check-in.
No early check-in or late check-out. Room was not ready until 4:00
The unit had been a traditional unit in one of the older buildings. The one bedroom unit had been the third bedroom on a three bedroom lockout. The only difference was that it had been painted and newer cabinets had been changed out.
The only hint of it being signature was that two robes were laying on the bed.
The unit was tiny. Two people had difficulty being in the kitchen at the same time. There was no large refrigerator. The coffee maker did not work and was only replaced after someone from the office came over and saw that indeed it did not work- there was also no instructions on how to use the coffee maker.
There was no hair dryer- had to find out late at night.
The closet in the bedroom was tiny and was being used as a storage closet with the vacuum stored in it.
The small bathroom had a tiny shower- no special shower heads. There were patches on the wall that had not been painted and spackling on the floor that had not been cleaned up.
The porch was standard with 2 chairs (missing cushions) and a small table. The other signature units right beside us had huge porches with gas grills, lounge chairs, and a large table.
When we expressed our disappointment to the front desk we were told that because this was a popular week all units were taken. Also that this was the only one bedroom signature unit that Holiday Inn of Myrtle Beach had and that most places didn’t even have one bedroom signatures. We were never told this before we decided to invest in another timeshare. There was nothing they could do for us.
We decided to go to the pool to cool off. Upon finding the towels in our unit they were blue-the same ones that are in the traditional units. To be allowed in the new signature section we had to take the signature towels that are yellow. We went to the front desk and asked for the yellow towels. We were given two more blue towels and were told that was all they had and that we could use them and that would be fine. Not long after we claimed a signature cushioned lounge chair in the signature section of the pool area, a life guard questioned us as to why were in that area. He was very polite and after we explained the situation, he said we would be fine staying in this section. Then in a very short time another life guard came over to question us again. She said that some signature guests were complaining that we were not suppose to be in this section because we had the blue towels. We were told that signature owners were upset that traditional members were invading their space. All of this took place in front of other guests. We were extremely humiliated and embarrassed as were the lifeguards who had to come and talk to us.
The next morning we go to the owners meeting to see how things had changed and to make sure that we did not have a clouded view of what to expect with our new signature membership. After touring the four bedroom model unit again, we got our assurance that the signature units were as awesome as we remembered and indeed what we experiencing was just not right.
Of course the sales rep tried to sell us another package explaining that the every other year packages were a thing of the past. These packages cost us every year but the points are given every other year. This is a pricey way to get enough points for the vacations we are wanting to take. Furthermore, the signature ownership was sold in two levels and of course we were sold the lower level (this was never explained to us when we purchased). Also that the next level that we should try hard to attain would be the 300,000 point level. This level would open up a lot more options and allow us to bundle all our units together saving us a lot of money in the long run- something we had been trying to do for quite some time but could not afford to do. Of course this offer came with another price and as much as we would love to combine what we have and up our level, it is just not financially in our budget. Why would we want to go deeper in debt after this experience less than a year after upgrading?
We feel as though we have been misled and uninformed with this new purchase. We were put in embarrassing and humiliating situations. We have been long time owners and hate that this experience has tainted our view of ownership. Please help on making things right.
We have pictures of the following:
Shower door and molding

patches on bathroom wall
Tiny shower
Dirty door facing leading to porch
Tiny kitchen
Size of porch could only accommodate two chairs and small table-back cushions were missing
Spackling on the floorThis is the huge porch of the signature unit right beside us-
lounge chairs, gas grill, large table
One of several bugs in our unit

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Susan Juister September 1, 2017 at 3:25 pm

Your Holiday Inn in Katy, Texas should be considering all the bad publicity it is generating for the franchise name by rejecting hurricane victims with dogs (like United Airlines dragging the doctor off the plane). Someone at corporate needs to step in and talk sense to the franchise owner. If a mattress store can open its doors to flood victims, than one room won’t make a difference. Otherwise, all dog lovers will boycott ALL Holiday Inns. Open your eyes!

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Deidra Burton August 30, 2017 at 10:54 pm

facebook.com/story.php?story_fbid=1573677089337007&id=271438689560860

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Elayne August 30, 2017 at 4:13 pm

Shame on you turning flood victims away with dogs I will never stay at a Holiday Inn the rest of my life

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annoyed August 30, 2017 at 12:35 pm

Shame, Shame on you, your policies are not more important than life and death situations that are occurring in Texas. You deprive a family of saving their pets because of your damn policies!!!!! Shame on you

OUR DAYS OF STAYING AT HOLIDAY INN’S ARE OVER.

How hard hearted you are!!!!!

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patricia antoun August 20, 2017 at 3:31 pm

I have stayed at holiday inn for the years 2014, 2015, 2016. In 2016, I booked 5 rooms and paid close to $600. I called today to find out how many points on my rewards card. I was told -0- balance. When I asked why, I was told that if there is no activity in 12 months, the balance goes back to zero.

I was not told this when I signed up for rewards. I take vacation once a year and apparently if it does not occur within the 12 months or even 1 day later (12 months & 1 day) points go back to zero. If that is their policy, I WILL NOT OR EVER stay at Holiday Inn ever again.

The corporate office in Atlanta will be getting a letter from me with my rewards corn cut in half. There are plenty of other hotels that keep my points, so WHY BOTHER staying at Holiday Inn. Rant over.

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Pete Tanguma August 9, 2017 at 11:38 am

On July 07/08 thru 07/20/2017 my Company, Complete Benefits Alliance, booked 8 rooms, at Holiday inn in Temecula California, only two of us will stay thru 07/20, but on 07/19 our travel agent call to cancelled the 2 rooms for that day, because she try to book rooms closed to the Airport. some issue come out and She decide for us to stay at Holiday inn, but she forget to call back, Thursday morning Housekeeping went to my room an find my belongings still there, notified the GM
Kathy Lindeman, Mrs Lindeman call my Company and our Travel Agent Kim Degroat approved to stay thru 7/20, then Mrs Lindeman ask if She can removed my belongings to another room, my Company DID NOT APPROVED, but Mrs Lindeman make a decision and order the Housekeeper to do it, they put dirty and clean clothes in one plastic bag and changed to another room, in the process they misplaced a very sentimental packet knife ( 10th Anniversary from my former company with gold logo and a diamond that I carried for over 20 years), I notified Mrs Lindeman and she ask me for my phone number, she will call me later, that happen three weeks ago and never received a phone call. My Company email her twice with no results about my missing special knife, is not a simple knife. I hope you do something about this situation.
Respectfully
Pete Tanguma

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Sal Fernandes May 25, 2017 at 2:47 pm

I was in left lane doing about 30 your van come from a side street jumped 1lane almost hit me! I pulled up to keep going he comes at me again calls me a XXXXXing a**hole and cuts me off again! I took a picture of the van for the number. I call the Dedham Ma. Location and they to me I was wrong that there vans weren’t out,I told them I have a picture he said he didn’t care, I asked to speak to a manager so he sent the call to a line nobody would answer. I thought I would give this a shot before I post on Facebook!

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Dennis Frank May 15, 2017 at 1:18 pm

Attn: Richard Solomon, CEO

I have stayed at many 5* hotels, as well as, hotels/motels along the Interstates while traveling by car. I wish to bring two people to your attention who work at the Holiday Inn Express, 2101 Florence Harllee Blvd, Florence, SC
Rich (sorry do not have his last name) was on duty the evening we checked in 5/10/2017 and he is to be commended for his professional and warm manner. He is a credit to your organization and will go far in his career as he finishes his college education.

Next, Octavia, WOW..I have never met anyone so dynamic, happy and accommodating as the Breakfast Hostess. She is the best I have ever seen and I mean that goes for 5* Hotels. I owned a 432 room major Hotel with multiple restaurants, so I have a good idea of how things should be conducted. If I still owned the hotel, I would offer her a job immediately. You would be wise to have her work for Corporate and train your other “hosts/hostesses worldwide.

When traveling through SC I will make it a point to stay at this hotel because of these two outstanding representatives.

Most respectfully,
Dennis Frank

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Linda M Small February 20, 2017 at 11:05 am

To Whom It May Concern:

On Thursday, February 16, 2017 my husband and I traveled to Orlando for a dental conference. We stayed at the Holiday Inn Orlando- Disney Springs located at 1805 Hotel Plaza Boulevard, Orlando, Florida 32830. We occupied room 330 during our stay. On Saturday, February 18, 2017 at 0500 my husband was preparing to attend the conference, he went into the bathroom and was injured by a piece of sharp
metal that was located on the half divider wall. He has a deep laceration to his abdomen from the metal which will cause a permanent scar.

Your management was informed and we were compensated for one night, however, I am requesting that you consider compensating us for the two night stay in your facility.
Thank you in advance for your consideration. I look forward to hearing from you soon.

Respectfully,
Mrs. Linda Small

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