Holiday Inn Corporate Office - COHQ

Holiday Inn Corporate Office

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Holiday Inn Corporate Office Address

Holiday Corporation
Three Ravinia DriveSuite 2900
Atlanta, Georgia 30346

Contact Holiday Inn

Phone Number: (770) 604-2000
Fax Number: (770) 604-5403
Email: Email Holiday Inn


Date Founded:
Founding Location:
Number of Employees:


CEO: Richard Solomons
CFO: Paul Edgecliffe Johnson
COO: Anne Busquet

Holiday Inn History

Holiday Inn was founded in 1952 in Memphis, Tennessee, by Kemmons Wilson, after a trip to Washington, D.C., resulted in numerous disappointments regarding hotels he encountered on the road.  Wilson became partners with friend Wallace Johnson and the pair decided to build hotels all around the Memphis area. The original corporate office was in a converted shed behind Johnson’s home.

The company grew to become one of the largest and most recognized names in American hotels. Today, a subsidiary of Intercontinental Hotels Group, the company has more than 2.650 hotels across the US.  Most locations are owned by franchises and are known under numerous, but similar, names, such as Holiday Inn Hotels and Suites, Holiday Inn SunSpree Resorts, and Holiday Inn Express.

Headquarters today are found in Atlanta, Georgia. The company announced in 2008 that they would launch a timeshare program called Holiday Inn Club Vacations.


{ 13 comments… read them below or add one }

Ben Pulliam February 12, 2018 at 10:01 pm

It’s horrible, I booked a Holiday Inn, not a Horrific Stay! Toliet barely works, shower leaks and drain was clogged. Never again! #HolidayInn


Anita Rager October 23, 2017 at 8:53 am

This is in regards to the the general manager at your Hopkinsville,ky hotel she is paying certain employees cash for bringing in felons to help move furniture out of the hotel plus she is giving the furniture that comes out of the rooms to employees so you might want to check up on this I know this for a fact cause my boyfriend works there and that is who she is paying cash to besides his regular pay and giving him the a.c. units floor lamps table lamps tables etc.


Sue Tucker September 15, 2017 at 7:32 pm

I have been insulted with a racial insult thru one of yoir properties..i woukd like this rectifiec..i am a platinum member and have stayed at holiday inns all over the world


Randy September 1, 2017 at 5:01 pm

July 27, 2017
Holiday Inn Club
Southbeach Resort
Myrtle Beach, SC

Dear Holiday Inn Club:
We are … We purchased our first Holiday timeshare at Myrtle Beach SC in 2002. There were only two buildings then and Burroughs and Chappen were the ones that ran the RCI program at that time. Since then Holiday Inn has taken over and we purchased a second timeshare in the Smoky Mountains of Tennessee to increase our points and give us more flexibility to travel. We have been mostly happy with the vacations that we have taken especially since the Holiday Inn take over. That is until we purchased a signature timeshare last year.
On September 27, 2016 while on vacation at Myrtle Beach, we once again went to an owners update meeting. We were told about the new signature units and that this would be the way all of the future timeshares at Myrtle Beach would be built. We toured a four bedroom unit that was out of this world. We were told that to book one of these new units we would have to purchase a signature membership and acquire more points. We did not have a lot of points due to the fact that our two previous purchases were for every other year (odd and even years). We were convinced that by purchasing a small package of points within the signature series this would allow us to book in the signature collection. We were made aware that the decision had to be made that very day or the offer would be voided. We did purchase a small package at The Desert Club in Nevada. It is an every other year plan that cost us $18,037. We were set up on a payment plan that had a fairly large interest rate. When we returned home, we refinanced the loan at a lower rate and paid in full the Holiday Inn account.
We were so excited with the opportunities this would allow us so as soon as possible we booked online our next yearly trip to Myrtle Beach. Since we usually travel by ourselves we booked a one bedroom unit (no longer listed online). After touring the four bedroom unit and seeing how spacious and beautiful the units were, we could not wait. The amenities offered would be icing on the cake. We hoped that by saving our points, one year we could take family on a dream vacation.
Our dreams were shattered once we arrived at Myrtle Beach. The experience was not like what we had been shown or envisioned it would be. Here is a list of things to explain what happened.
No special treatment on check-in. It was the same as our traditional check-in.
No early check-in or late check-out. Room was not ready until 4:00
The unit had been a traditional unit in one of the older buildings. The one bedroom unit had been the third bedroom on a three bedroom lockout. The only difference was that it had been painted and newer cabinets had been changed out.
The only hint of it being signature was that two robes were laying on the bed.
The unit was tiny. Two people had difficulty being in the kitchen at the same time. There was no large refrigerator. The coffee maker did not work and was only replaced after someone from the office came over and saw that indeed it did not work- there was also no instructions on how to use the coffee maker.
There was no hair dryer- had to find out late at night.
The closet in the bedroom was tiny and was being used as a storage closet with the vacuum stored in it.
The small bathroom had a tiny shower- no special shower heads. There were patches on the wall that had not been painted and spackling on the floor that had not been cleaned up.
The porch was standard with 2 chairs (missing cushions) and a small table. The other signature units right beside us had huge porches with gas grills, lounge chairs, and a large table.
When we expressed our disappointment to the front desk we were told that because this was a popular week all units were taken. Also that this was the only one bedroom signature unit that Holiday Inn of Myrtle Beach had and that most places didn’t even have one bedroom signatures. We were never told this before we decided to invest in another timeshare. There was nothing they could do for us.
We decided to go to the pool to cool off. Upon finding the towels in our unit they were blue-the same ones that are in the traditional units. To be allowed in the new signature section we had to take the signature towels that are yellow. We went to the front desk and asked for the yellow towels. We were given two more blue towels and were told that was all they had and that we could use them and that would be fine. Not long after we claimed a signature cushioned lounge chair in the signature section of the pool area, a life guard questioned us as to why were in that area. He was very polite and after we explained the situation, he said we would be fine staying in this section. Then in a very short time another life guard came over to question us again. She said that some signature guests were complaining that we were not suppose to be in this section because we had the blue towels. We were told that signature owners were upset that traditional members were invading their space. All of this took place in front of other guests. We were extremely humiliated and embarrassed as were the lifeguards who had to come and talk to us.
The next morning we go to the owners meeting to see how things had changed and to make sure that we did not have a clouded view of what to expect with our new signature membership. After touring the four bedroom model unit again, we got our assurance that the signature units were as awesome as we remembered and indeed what we experiencing was just not right.
Of course the sales rep tried to sell us another package explaining that the every other year packages were a thing of the past. These packages cost us every year but the points are given every other year. This is a pricey way to get enough points for the vacations we are wanting to take. Furthermore, the signature ownership was sold in two levels and of course we were sold the lower level (this was never explained to us when we purchased). Also that the next level that we should try hard to attain would be the 300,000 point level. This level would open up a lot more options and allow us to bundle all our units together saving us a lot of money in the long run- something we had been trying to do for quite some time but could not afford to do. Of course this offer came with another price and as much as we would love to combine what we have and up our level, it is just not financially in our budget. Why would we want to go deeper in debt after this experience less than a year after upgrading?
We feel as though we have been misled and uninformed with this new purchase. We were put in embarrassing and humiliating situations. We have been long time owners and hate that this experience has tainted our view of ownership. Please help on making things right.
We have pictures of the following:
Shower door and molding

patches on bathroom wall
Tiny shower
Dirty door facing leading to porch
Tiny kitchen
Size of porch could only accommodate two chairs and small table-back cushions were missing
Spackling on the floorThis is the huge porch of the signature unit right beside us-
lounge chairs, gas grill, large table
One of several bugs in our unit


Susan Juister September 1, 2017 at 3:25 pm

Your Holiday Inn in Katy, Texas should be considering all the bad publicity it is generating for the franchise name by rejecting hurricane victims with dogs (like United Airlines dragging the doctor off the plane). Someone at corporate needs to step in and talk sense to the franchise owner. If a mattress store can open its doors to flood victims, than one room won’t make a difference. Otherwise, all dog lovers will boycott ALL Holiday Inns. Open your eyes!


Deidra Burton August 30, 2017 at 10:54 pm


Elayne August 30, 2017 at 4:13 pm

Shame on you turning flood victims away with dogs I will never stay at a Holiday Inn the rest of my life


annoyed August 30, 2017 at 12:35 pm

Shame, Shame on you, your policies are not more important than life and death situations that are occurring in Texas. You deprive a family of saving their pets because of your damn policies!!!!! Shame on you


How hard hearted you are!!!!!


patricia antoun August 20, 2017 at 3:31 pm

I have stayed at holiday inn for the years 2014, 2015, 2016. In 2016, I booked 5 rooms and paid close to $600. I called today to find out how many points on my rewards card. I was told -0- balance. When I asked why, I was told that if there is no activity in 12 months, the balance goes back to zero.

I was not told this when I signed up for rewards. I take vacation once a year and apparently if it does not occur within the 12 months or even 1 day later (12 months & 1 day) points go back to zero. If that is their policy, I WILL NOT OR EVER stay at Holiday Inn ever again.

The corporate office in Atlanta will be getting a letter from me with my rewards corn cut in half. There are plenty of other hotels that keep my points, so WHY BOTHER staying at Holiday Inn. Rant over.


Pete Tanguma August 9, 2017 at 11:38 am

On July 07/08 thru 07/20/2017 my Company, Complete Benefits Alliance, booked 8 rooms, at Holiday inn in Temecula California, only two of us will stay thru 07/20, but on 07/19 our travel agent call to cancelled the 2 rooms for that day, because she try to book rooms closed to the Airport. some issue come out and She decide for us to stay at Holiday inn, but she forget to call back, Thursday morning Housekeeping went to my room an find my belongings still there, notified the GM
Kathy Lindeman, Mrs Lindeman call my Company and our Travel Agent Kim Degroat approved to stay thru 7/20, then Mrs Lindeman ask if She can removed my belongings to another room, my Company DID NOT APPROVED, but Mrs Lindeman make a decision and order the Housekeeper to do it, they put dirty and clean clothes in one plastic bag and changed to another room, in the process they misplaced a very sentimental packet knife ( 10th Anniversary from my former company with gold logo and a diamond that I carried for over 20 years), I notified Mrs Lindeman and she ask me for my phone number, she will call me later, that happen three weeks ago and never received a phone call. My Company email her twice with no results about my missing special knife, is not a simple knife. I hope you do something about this situation.
Pete Tanguma


Sal Fernandes May 25, 2017 at 2:47 pm

I was in left lane doing about 30 your van come from a side street jumped 1lane almost hit me! I pulled up to keep going he comes at me again calls me a fucking a**hole and cuts me off again! I took a picture of the van for the number. I call the Dedham Ma. Location and they to me I was wrong that there vans weren’t out,I told them I have a picture he said he didn’t care, I asked to speak to a manager so he sent the call to a line nobody would answer. I thought I would give this a shot before I post on Facebook!


Dennis Frank May 15, 2017 at 1:18 pm

Attn: Richard Solomon, CEO

I have stayed at many 5* hotels, as well as, hotels/motels along the Interstates while traveling by car. I wish to bring two people to your attention who work at the Holiday Inn Express, 2101 Florence Harllee Blvd, Florence, SC
Rich (sorry do not have his last name) was on duty the evening we checked in 5/10/2017 and he is to be commended for his professional and warm manner. He is a credit to your organization and will go far in his career as he finishes his college education.

Next, Octavia, WOW..I have never met anyone so dynamic, happy and accommodating as the Breakfast Hostess. She is the best I have ever seen and I mean that goes for 5* Hotels. I owned a 432 room major Hotel with multiple restaurants, so I have a good idea of how things should be conducted. If I still owned the hotel, I would offer her a job immediately. You would be wise to have her work for Corporate and train your other “hosts/hostesses worldwide.

When traveling through SC I will make it a point to stay at this hotel because of these two outstanding representatives.

Most respectfully,
Dennis Frank


Linda M Small February 20, 2017 at 11:05 am

To Whom It May Concern:

On Thursday, February 16, 2017 my husband and I traveled to Orlando for a dental conference. We stayed at the Holiday Inn Orlando- Disney Springs located at 1805 Hotel Plaza Boulevard, Orlando, Florida 32830. We occupied room 330 during our stay. On Saturday, February 18, 2017 at 0500 my husband was preparing to attend the conference, he went into the bathroom and was injured by a piece of sharp
metal that was located on the half divider wall. He has a deep laceration to his abdomen from the metal which will cause a permanent scar.

Your management was informed and we were compensated for one night, however, I am requesting that you consider compensating us for the two night stay in your facility.
Thank you in advance for your consideration. I look forward to hearing from you soon.

Mrs. Linda Small


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