Giant Eagle Corporate Office

Giant Eagle Corporate Office Address

Giant Eagle, Inc.
101 Kappa Dr
Pittsburgh, PA 15238

Contact Giant Eagle

Phone Number: (412) 963-6200
Fax Number: (412) 963-1510
Website: http://www.gianteagle.com
Email: Email Giant Eagle


CEO: Laura Karet
CFO: Mary Winston
COO: John Lucot

Giant Eagle History

Giant Eagle was founded in 1918 as Eagle Grocery by 3 families: Porter, Chait and Goldstein/Shapira.

In 1928, they sell the company to Kroger.

In 1931, after their non-compete had elapsed, those 3 families joined the Moravitz and Weizenbaum families to form Giant Eagle.

The company grows steadily in the 30s and 40s despite the Great Depression.

The company expanded to Ohio in the 1980s with the acquisition of Youngstown based Tamarkin.

In 1991, the Giant Eagle Advantage Card is introduced.

In 2000, the company enters the Columbus, Ohio market.  They expand to Toledo the following year.

By 2008, the company had 23 stores in the Columbus market.

Today, Giant Eagle operates 221 stores in Pennsylvania, Ohio, West Virginia and Maryland.  They also operate 168 GetGo gas stations.



{ 81 comments… read them below or add one }

Cathy W January 16, 2016 at 10:07 am

I just quit for being bullied by another employee I worked with in the Gahanna Giant Eagle Deli. The first time it happened she stopped then started again. Doing things purposely. For someone that has been there for 8 years should be able to pass the food safety testing. I was there four months and passed with no problem. People that work there aren’t happy they should just quit. I seen things go on that go without being taken care of after I told them about things. I don’t think it is safe for customers when they can’t keep the dates right. Several people constantly do things they aren’t suppose to do and get away with it. But they don’t want to do anything because this person says everyone is being racist. which I witnessed and nothing of that sort happened. This person is always rude to customers. if they don’t like their job quit. Especially when they have a full time job. I didn’t complain about working 40 hours a week when I asked to only work 25 hours. Didn’t about asking for days off which I never got. I asked for days off for reasons like taking my dad to doctor appts or when I didn’t have a babysitter that day cause of my dads health. They lost a great worker to someone that isn’t passionate about their job like I was. Im sure someone else will appreciate having a good worker.


Brenda Lucas January 9, 2016 at 3:33 pm

Went to the West Newton, Pa Giant Eagle. Bought buy one get one frozen steaks because ON THE DOOR OF THE FREEZER it said what the deal was. Correct item, correct size. After 5 to 8 minutes and 2 employees waiting on me and 2 checking the sign on the door, they came to the conclusion that someone that worked there was at fault and , sorry it was the ones with the Philly Steak in it. That’s NOT what the sign said. So I got nothing. Sorry, Giant Eagle West Newton, you just lost a customer.


j November 18, 2015 at 10:31 pm

went to the store[STOW OHIO 44224] wrote a check. have a keychange scan fob cashier had a problem head cashier said we do not have account and cannot write checks. I am a signer on my parents checking account. head cashier [a^&%$ole] said my name should be on the check, who is that a^&%#$ole to tell me or my parents what name should be on there checks when the bank [all banks] have signers on checks that there name does not appear on the check. had two arms full of items hot and cold foods and told him I will never be back to any giant eagle. THIS IS HOW GIANT EAGLE CUSTOMER SERVICE HANDLES CUSTOMERS. I will wait for your reply and will post on the local social media with the compliant and it will be better to go with the local grocer every time.


Sandy Davidson November 17, 2015 at 2:28 pm

I purchased barbecue sauce in September which was rancid. Contacted customer service numerous times through e-mail and phone. Was told they are super busy and will return my call soon. Never happened. One call from claims which I missed and called right back just to get an answering machine again and leave a message. Giant Eagle does not care about its customers one bit. I stopped shopping there and I will be sure to let my family and friends know how bad I was treated. A $10 refund was worth losing a customer. I used to spend a lot a Giant Eagle now I will go out of my way just to not shop there Customer service is huge to me I will shop somewhere they value their customers not like Giant Eagle who can give two sh*** about their customers.


S. Giska November 10, 2015 at 7:06 pm

As a longtime shopper at GE in Hermitage Pa, I was frustrated to see another revamp of the store and relocation of all the items. It is not just because it takes three times longer to shop until you get used to where products cats are, but the location of many items makes no sense…NONE..it is much more cumbersome. Of course, cost of my grocery bill went up. If you think smart consumers don’t notice when the price of a particular item goes up, you are wrong. Even the sales try to mislead in some instances. As far as sales, one example I can give is about coffee sales. We look forward to coffeee sales, because we stock up. Since the store has been revamped, when coffee goes on sale, it is often for just one type of a name brand …ex. Folgers..only Country Roast is on sale..that is it. We drink 1/2 Caf. In the past, all flavors have been on sale. We have a super Walmart I our town, and name brands are always much cheaper than at GE. I have begun buying more and more products there. In the long run, the gas perks do not make up for the significan increase in my grocery bill due to your increased cost of items….because you once again had to revamp the stores. How about this? Stop “improving” the store because you are just making it worse.


Sean cleary October 25, 2015 at 4:34 pm

hi I was wondering what disciplinary actions were going to be taken for the Verona Getgo store manager for denying help to the senior citizen by denying him access to the restrooms? then to further embarrass the elderly gentleman waited until the man urinated himself then called the police to further embarrass him. I and all the people who I’ve discussed this with would like to know what if any disciplinary actions there will be? thankyou from a former Verona GetGo customer.


thomas adcock October 21, 2015 at 9:03 am

not all gaint eagle stores are the same different rules for different stores why sad that there are different rules. why again


RebCind October 19, 2015 at 6:26 pm

Third message to the bot that could care less about me… Fine. Don’t even bother contacting me back about this message at this point. I have been a customer of Giant Eagle since 1983. That’s 32 years. I am no longer a customer of Giant Eagle. My last time there was 9/14/2015. My husband’s last time there was 9/29/2015. I had sent an “email” on 9/29 asking for someone to contact me about my message. I also sent a Facebook message. Nobody contacted me! Your grass fed steaks are a joke. We paid $50 for two steaks that were inedible too many times! Your produce sucks too! Last night, I opened refrigerated dog treats that I purchased on one of my last trips to Robinson Market District (my regular shopping place since it opened) and they were moldy throughout. Guess what? We have found out that Shop N Save carries Lowe’s gift cards! My husband is a contractor and started purchasing Home Depot gift cards at Giant Eagle when you stopped carrying Lowe’s cards! We thought that we would miss you. Instead, we have discovered Aldi and we are enjoying fuel credits through Shop N Save. PNC, as big as it is, even addressed my anger over their sponsorship of the Steelers. You sponsor them even though they have a dog murderer on their team (vick) and you continue to have Monday night players in Market District. PNC doesn’t host Monday night Steelers events like Giant Eagle does, but they called me back to tell me how important I am to them. Guess what, I am still a customer of PNC. I am also no longer a customer of Nationwide because they also sponsor the Steelers. They didn’t even have moldy and horribly overpriced food! I will copy the thoughts that I have put here today because I promise you that these will reach your headquarters. I know that nobody reading this on your contact-us form cares even a little bit about what I think of your horrible and uncaring store.


Sandy davidson November 17, 2015 at 10:27 am

You story sounds very familiar. I also had a problem in September sold me rancid barbecue sauce and I wrote to them and call numerous times. They could care less about you and me. I also refuse to shop there and I will let my friends and contacts know exactly how they treat their customers.
You said it well…. I know that nobody reading this on your contact-us form cares even a little bit about what I think of your horrible and uncaring store.


Tim McDonald October 18, 2015 at 12:36 am

They eliminated the coffee grinder that was in coffee section .In my opinion to create more room for other brands of coffee. I have been buying Eight O’clock for years . Several flavors are whole been only that is in the a 3 lb bags. Your other stores in Titusville,Pa. and Franklin still have their coffee grinder.. Have placed them in a near by area in relation to the coffee section. . I have inquired at Oil City with the MGR. and also several employees to no avail.Franklin has a sign in the coffee section. tried to send the photo but would not attach.. ” the sign says.. TO OUR VALUED CUSTOMERS the coffee grinder is at the Deli.. If you need any assistance see one of our team. We will be glad to help.. That is the kind of care we should have in Oil City.. Tim McDonald ;I have contacted you before in this manner to no avail… I guess there are other grocers in the area Walmart, Thorne’s, Shop and Save, Aldi grocer


Lee October 14, 2015 at 8:44 pm

Why is it that my best friend was called an N-Word by a white employee and that employee who spoke with hate and rage was transferred instead of terminated. What is your policy if you are white and work for Giant Eagle you can say the N-Word? As a billion dollar corporation I thought your standards about the use of such language would not be tolerated. Thanks for shopping at Giant Eagle you save and get called N-Words at the same time. I’ve spent lots of money with you but me my family and Friends will go to another source for our food!


carol October 11, 2015 at 10:03 pm

I would like to know why your white oak, n. Versailles irwin giant eagle are no longer selling minute maid half gallon low acid orange juice I have inquired at these stores but just get a run around so I have now been shopping at Walmart I would like to know why


Michael Kugel October 6, 2015 at 7:09 pm

How is it possible when you buy a whole chicken, fried or roasted its 6.99. When buying fried chicken by the piece, Glenshaw, Wexford, Pine creek and a few others charge .99 a piece but the Giant Eagle close to me in McIntyre charged me for 3 thighs of fried chicken 6.63. When I asked the manager I was told all Giant Eagles are different. I think I’m just going to contact the Attorney General.


Angel October 5, 2015 at 9:27 pm

A friend of mine experienced this outrageous behavior today at your GetGo store on Allegheny River Blvd in Verona, PA. These are her words, verbatim.

What has happen to society!! I am all ok with policies and understand why but also believe there is some times you bend the rules or compromise. I stopped in at Verona GetGo this morning. While pouring my coffee and elderly man came in asking to use a rest room clearly rushed and distraught. It was an emergency he said and needed a restroom right away. The clerks directed him to go across the street to Blondies Bar. He said several more times he needed to restroom immediately and would not make it anywhere else. The manager came from the back threatening to call the police if he did not leave. This poor man turned an began shuffling just as urine began running down his leg all while the employees and manager are yelling for him to leave. He slowly shuffled out the door leaving a trail behind him. As he stood out side his car wetting himself the manager sent another employee out to tell him that if he did not leave immediately and stop urinating in the parking lot which clearly he had not control over she was calling the police. Which she actually did end up doing. Another customer came in and told the employees that that was completely unacceptable. Now this was not some teen, drunk or obnoxious customer. And I get the customer is not allowed behind the counter for safety reasons but when am elderly person is practically in tears begging to use a restroom how do you threaten to call the police all because he didn’t want to have an accident in his pants.


chuck parfitt August 29, 2015 at 3:17 pm

Today at your Monroeville store on Monroeville blvd , the cashier lines were long and stretched down the shopping aisles. Seven unmanned cashier lines were dark. I asked your employee Claudia if some could open. I was told in a sarcastic nasty tone that they had no one to man them. This is not the problem of the customer. Staffing is your duty to see that we are not delayed by your staffing problems. And I will not allow smart retorts from your people. I will go somewhere else for my shopping.


Courtney Speir August 21, 2015 at 4:36 pm

Hi I was was a previous employee at the Giant Eagle Pharmacy in hermitage I was let go yesterday August 20th by Shelley my Manager. She has said reasons why I was let go was because I did not like my job and that I did not do it well. Which is very wrong I loved my job loved what I was doing. I did things without being asked to do it but she disagreed by saying” I told you to do everything when to do it and how to do it which is so not true”. If I wasn’t doing my job right then why was she giving me all these hours including over time? Ialso know that she got rid of the wrong person. There is a kid who works there that she shows favoritism all the time to which is wrong. He has always come into work late, called off many times a few minutes before his shift was about to start, and also lost a script for a customer which then the customer had towait a few days bc she couldn’t get a new one from the Dr. All in all Shelley did nothing about his actions at all and I’m the one that got let go and I did nothing wrong? I would really like for this to be looked into more and find out what’s wrong. And she better have written that up about that script going missing because if not things can end up bad. I would love to get my job back and I should have never been let go I did everything as best as I could all the customers loved me never had one complaint from any of them.


Andrea August 16, 2015 at 2:05 pm

Hello – My family spends $200 + at your Brentwood, PA store weekly and has done so for the last 8 years. Over the last month I have had two occasions where I have arrived home without everything I paid for. Last night 8/15/15 I went shopping and In my purchase were a box of pre-packaged bakery cookies, a birthday card and a $25 Toys R Us gift card. These items never arrived home with me. When I noticed them missing I had to return to the store after putting my groceries away. What a hassle at 10:30 at night! I went to a store manager who I saw was in the customer service area at the time and was obviously dissatisfied I had to come back for my items. Mainly, because this is the SECOND time in a month this has happened to me. Thankfully, this time I got the items I purchased back. This manager said and I quote, “we do hundreds of transactions a day, this doesn’t happen very often. I will investigate.” That is funny since it happened to me TWICE in a month! I have been coming to this store for 8 + years and am only now having this problem so I am questioning the quality of cashiers and the training they have received. Anyhow, from a management perspective an apology and maybe a store gift card would have been nice for my hassle. Especially, since I am obviously a loyal customer by shopping every week and spending a good deal of money. I guess I will have to take my business elsewhere as I do not have to time to make multiple trips to the store nor the ability to pay for groceries I am not taking home with me.

Thank You.


Les DeJulio July 29, 2015 at 9:08 pm

Giant Eagle, do you think your shoppers are idiots? Your prices are far from the best. Just shop around. Your gas prices are not the best and your peanut perks we get do not improve the price.I shop at the Waterfront GE. Why does that store continually change this store around ? Do you think that having the shopper look around for product will make them buy more? Your wrong. It makes them go to Shop N Save or Wal Mart where items in the stores stay in the same places and the prices are better. Also, You have no “Advantage” to anyone. Just ask around. I cant find a person that likes GE. I am going to post on social media how much I dislike your whole operation and lets see if your numbers improve. You don’t realize that most folks agree with me. One time, Just one time, explain on a tv commercial what this “Advantage” truly is shopping there. It is extremely vague even to loyal customers. Realize GE, social media can make or break you. You are small potatoes compared to the voice of the people. Why don’t you start to ask the customer what he wants not do what you think he wants. You are far from being on the edge of being progressive in your operational methods.


Ruby July 25, 2015 at 2:10 pm

Hello I work at giant eagle and the orders have been coming in over 7 feet tall and leaning very badly and today there was raw chicken on top of already cooked food very un safe can u please do something about this thank u


Paula shaw August 5, 2015 at 10:00 am

Iwork for cuyahoga falls market district , I am having a hard time with my team leader Angela head of health and wellness dept. I am being bullied . My lead Angela is using the schedule she writes as a weapon against me. Im a 30 yr giant eagle veteran and i need some help . Friday is my meeting with store management, union , angela , im looking for Jeff Mitchelle, or Bill Artman to please come and sit in this meeting. They both know me well and know I would not ask if I really didn’t need them . There are alot of other bullying issues I want addressed as well . I love giant eagle and market district . But she is making me so miserable, that I get sick to my stomach everytime I leave the house to go to work . After 30 yrs service , I shouldn’t have to feel this way. Please someone respond my meeting is Friday at 3 sincerely paula Shaw .


Leave a Comment

Want to make sure Giant Eagle sees your comment or complaint?

Share your experience to get more attention:

Previous post:

Next post: