Giant Eagle Corporate Office

Giant Eagle Corporate Office Address

Giant Eagle, Inc.
101 Kappa Dr
Pittsburgh, PA 15238

Contact Giant Eagle

Phone Number: (412) 963-6200
Fax Number: (412) 963-1510
Website: http://www.gianteagle.com
Email: Email Giant Eagle

Executives

CEO: Laura Karet
CFO: Mary Winston
COO: John Lucot

Giant Eagle History

Giant Eagle was founded in 1918 as Eagle Grocery by 3 families: Porter, Chait and Goldstein/Shapira.

In 1928, they sell the company to Kroger.

In 1931, after their non-compete had elapsed, those 3 families joined the Moravitz and Weizenbaum families to form Giant Eagle.

The company grows steadily in the 30s and 40s despite the Great Depression.

The company expanded to Ohio in the 1980s with the acquisition of Youngstown based Tamarkin.

In 1991, the Giant Eagle Advantage Card is introduced.

In 2000, the company enters the Columbus, Ohio market.  They expand to Toledo the following year.

By 2008, the company had 23 stores in the Columbus market.

Today, Giant Eagle operates 221 stores in Pennsylvania, Ohio, West Virginia and Maryland.  They also operate 168 GetGo gas stations.

 

 

{ 59 comments… read them below or add one }

Slippery Rock, PA Patron May 27, 2015 at 12:50 pm

Giant Eagle Feedback

After the horrible way the Slippery Rock store is ran with their, “ha ha, we’re the only store in town, so we don’t have to take care of our customers” attitude, I hope every Giant Eagle is overran by Super Walmart stores!

They have moved hundreds of items WITH NO INTERIM SIGNAGE, NO SENSE OF URGENCY, and NO APOLOGIES. I’ve personally experienced and watched, out of desperation and frustration, when fellow customers have asked an employee MULTIPLE times ” where an item is” and the employees honestly have no problem answering the question with the reply, “I DON’T KNOW” and end it at that!!!! …and these employees do NOT even TRY to get an answer from another employee or member of management OR HELP THE CUSTOMER FIND THE ITEM!!!! I realize these are young college students, but the Giant Eagle Corporation SHOULD BE TEACHING THESE EMPLOYEES HOW TO TREAT THEIR CUSTOMERS!

Early in my career, I was taught the virtue that you NEVER use the phrase “I don’t know” and leave it at that. If you don’t know, you tell them YOU WILL FIND OUT…and you do! You do find out and you help that customer or you return their call. It’s called INTEGRITY, GOOD BUSINESS PRACTICE, and general common courtesy!!!

MANAGEMENT: I’ve also watched the skinny guy in a shirt and tie with the salt & pepper colored hair (WHO LOOKS LIKE A MANAGER) “cower” behind the customer service desk and not move or utter a word when a customer CLEARLY needs assistance or the lines are extremely long. I’m in this store all the time, because it’s our only choice in Slippery Rock, and this man NEVER says hello to me or other customers. He comes across as SMUG and unfriendly…NOT the way a manager should behave and NOT the way Giant Eagle should want their company represented.

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Ted May 11, 2015 at 6:29 pm

My son-in-law used our Giant Eagle to get GetGo gas. He bought around $14 worth of gas and the dummy used the perks of $140 I’ve been saving so I can get my 30 gallon. My perks are now gone because of his mistake, I get that. I called corporate (Tammy) to see if they would put my perks back on my card. They said NO. I said all I want is my perks back that I’ve been building for so long. Still NO. They said you have used the $140 off on the $14 gas purchase. I said all you have to do is put my perks back on my card and subtract the perks that were used on the $14 gas purchase and I’ll be happy. Still NO. Why do you want to be so uncooperative and now loose me as a life long customer??? You loose nothing on the deal, I just don’t get why you don’t want to be more helpful.

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Robert Gardnee April 12, 2015 at 3:33 pm

For 15 years I had worked tooth and nail for your company until yesturday during a 15 hr shift I was fired for “STEALING” along with 7 other people and more to come. Since market district began at store 47 customer service this customer service service, service, service. We were forced year after year to take customer service classes, how to make someone’s life better, how to build a life long relationship, how to be this how to do that we’ll wrong. See in the beverage department when we first began, Mark Larimer decided it would be nice to ring up groceries there. That created a huge mess. All those customers that wanted coffee well stopped coming in for obvious reasons GROCERIES. Well 3 failed beverage bars later you bring in Starbucks. FAIL! Us employees took a bet how long it would last. I was generous and gave it a year. See starbucks is a coffee shop or was until you bring it into giant eagle. Those people who want a coffee well had to wait in line for the 8 customers that don’t know how to read the 5 items or less sign. By the time the customers wants his coffee well he is now pissed. What did we learn from years of customer service classes??? Then you have the hecklers in the back of the line wanting to ring out his gallon of milk telling us to hurry up because he doesn’t have time. So not only do the coffee drinkers feel uncomfortable, I do too and I have to rush them. When the customer is finally getting his milk order taking care of even though he passed 40 registers that person is yelling at you well customer service is what we’re taught. Year after year you made these customers criminals, I want a get to yes for this I want a get to yes for that wine wine wine. I was even threatened by a customer on March 18th stating he was going to reckon my world he’s law enforcement. When I asked if that was a threat he said he was law enforcement it’s a promise. You do realize that’s a federal crime impersonation of a police officer? Not only did he get his lunch free he got free coffee and in the meantime nothing happened to him. On April 8th my manager reported to me that the customer walked around the department for a out 5 minutes looking for me and even looked in the back to see if I was there. So not only did you have a workplace that’s dangerous I had to report it to the cops as well nothing happened their because it’s up to the company. I was fired for stealing? I asked for video and he couldn’t provide it. I asked to see the papers in his hands and he said no. I asked what I was discounting and all he said was specialty drinks. I asked what kind and he couldn’t provide any details. I told him people make mistakes I wait on several hundred people a day in that dept. He said well they were intentional mistakes? Why providing customer service like the company drilled us into doing? Each and everyday I came into work busted my ass, worked all the overtime that you asked for and I did missing out on a lot of things. I even trained Dave Shapiro at store 34 so he could move on to run the company. Why would I destroy my job if I knew I was going to get fired? You have people stealing time daily, you have managers doing drugs out in the parking lot getting busted and keeping their jobs, you have managers getting busted have sexual relations in the parking lot and keep their jobs, you have managers that help discount for friends and family, you have managers straight up help employees and friends steal, you have corporate buying certain items for $2.99lbs when I went back to the meat dept it was $19.99lbs. I seem employees doing carts sit in the break room for half hour plus on the clock and brag and for management say it was ok. It’s sad what your company came to. It’s used to be fun and exciting but went to the crapper. I know corporate America is like that but no wander Whole Foods are beating you guys. Really??

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Vivian Burks April 1, 2015 at 7:37 pm

A couple of months ago my husband took some clothes to the cleaners at the Dublin Granville Rd location. When he went to pick up the clothes, he received four hangers and one hanger was empty. His shirt was missing. He filed a complaint with the store and a week later I filed one too. No one has tried to contact us, not even to apologize for the terrible ordeal. The bottom line is, it seems as if they don’t care. It was an expensive shirt that I gave him for Christmas 2014. One of the workers told me that they lost one of her clothing but they found hers of course. Needless to say I’m looking for another Dry Cleaners. I’m about to call Channel 6 news. This is ridiculous! The President of the company needs to know all about the poor customer service at this store.

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Teresa Duck March 31, 2015 at 11:26 am

I was employed with G.E. from Aug.1975 – Sept.1995, I have been trying to get information on my 401k for over 3 wks. I’ve spoken to Dianna in HR, who gave me the retirement fund number to call. I spoke with a gentleman who said I needed an employee number. i called Dianna back and she gave me that number, when I called back I spoke with Dorothy and said I just wanted info on my retirement plan/401k, she said I needed both birth cert. from me and my husband and a marriage license, i said just for info she said yes, after waiting the week and a half for the documents to come back, i called her and she said I wasn’t old enough for my pension and she couldn’t help me with the 401k, all that for nothing. I was then rerouted to several other phone numbers with no success. Now when I call and get the 401k dept. I spoke with Eric who now needs a Plan ID #. I called HR back and she’s not sure what that means but she’s going to look into it and call me back. I hope in writing this E-mail to corporate I will get results and be able to move on until I retire. Your response will be appreciated. Thank you.

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What, so you can riddicule me? March 31, 2015 at 8:27 am

Laura Karet
John Lucot
3/31/2015

Folks,
Once again I must write to admonish you on poor business practices. It seems that when ordering hash browns, they are now by default cooked in the deep fryer. This is a documented change from about a year or so ago when the hash browns were by default cooked in the oven right along with the sandwich sausage and eggs. Now, to get hash browns cooked in the oven, I must specifically ask each time I order. This is getting rather annoying. Switch the default back the way it was. Or put a choice on the order entry screens.
This business of specifically training your GetGo food preparers, by default, to deep fry all frozen items for the only reason that it saves time is not in the best interest of serving your customers. The Kitchen Lead with whom I spoke this morning at the Shaler GetGo told me this was the corporate mandate; that because the potatoes are frozen they take twice as long to cook in the oven as in the deep fryer. Really, if this is the only motivation, Giant Eagle clearly does not have the health of their customers as a primary concern. In fact, I have noticed relatively little difference in the time it take my order to be ready whether I let them fry the spuds or force them to be baked.
You already reduced the number of times I visit your stores by eliminating my favorite morning beverage, SoBe Citrus Energy. I will further reduce my visits if the potato issue is not corrected.
Please fix this! I am going to wait quite a while until I attempt to order hash browns again from GetGo. When/if I encounter it again I will be sure to spread the word about this un-healthy practice via all the channels to which I have access. I work in the health care industry, so I’m sensitive about health-related issues. This issue affects everyone who eats these potatoes. I feel I would be doing a community service by informing as many people as I can.
No, I’m not going to tell you my name this time! It doesn’t seem to make a difference anyway. I never do receive responses to these communications.

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Dick Blownoff April 16, 2015 at 3:49 pm

I too agree with this customer. I love to wash down my sausage and egg breakfast sandwich with a SoBe Citrus energy. My doctor tells me that I shouldn’t drink that anymore as it will make my diabetes worse. You see, the GetGo by my house still carries it! I have complained to management numerous times that I cannot drink it anymore as it is bad for me and they just tell me not to buy it anymore! As if I should be responsible for my own decisions! As a corporation Giant Eagle is not looking out for my health! Why should I have to look at my favorite drink (SoBe citrus energy) in the cooler every morning and be responsible enough to avoid it on my own! Typical corporate America just looking to line their pockets. I don’t care that people like the drink, I can’t have it because I have diabetes and therefore you shouldn’t carry it! I cannot be held responsible for my own actions! I try telling this to my GetGo and they won’t listen! No, I’m not going to tell you my name this time! It doesn’t seem to make a difference anyway. I never do receive responses to these communications.

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William Cook March 20, 2015 at 2:36 pm

Be aware that Giant Eagles weekly deal like this weeks 99 cent card did not give the 99 cent credit. On returning to the store #5844, they said they only could give me the 99 cents back but they had to take the card back. So I left and contacted GE thru their contact us site. They responded that they put $1.00 on my GE card. So I guess they think the 1 penny would make me happy. I spent more than that on gas. Now I am really pissed off with this store. What great customer service, Laura Karet the CEO should care about these mistakes by the company she is running.

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Tricia March 18, 2015 at 11:36 pm

DO NOT BUY ANY CAKES FROM Giant Eagles… PLEASE READ!!! This last weekend of March 14 & 15 2015. I wanted to purchase a cake from giant eagle because they did an excellent job last year at my daughters birthday cake. I brought them a napkin which just had circles on it of different colors and they Matched it perfectly it was so beautiful I almost cried BUT THIS YEAR… she turned three so I called them because of the great cake that I had last year not just the decorating but also the taste and they said they could not do any cake whatsoever unless it was from the book that sat outside of the bakery. REALLY.. this was at the Columbus Ohio stringtown Road giant eagle. All I asked them to do was copy the napkin again and all it was was stars. I was so put off that they could not do it and second the woman in the bakery was so so rude inconsiderate and very disrespectful when she talk to me I will never shop at that bakery ever again or any other bakery and I will let everybody know I did buy my cake from Kroger and I will continue to buy my cakes at Kroger and it was Great. They went above and beyond hospitality and also presentation. I am so upset with the customer service I received or better yet did not receive. I hope you take time to read this so maybe you won’t have to make the same mistake I did and waste your time.

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Calvin Konya February 23, 2015 at 7:59 am

I bought the best ground meat that Giant Eagle sells in their Chardon Ohio Store, The meat on top looked good but when you opened the package it had brown streaks of rotten meat ground in and covered by fresh meat. I called “Frank” the Manager and was told that the brown meats was just because meat got oxygen during grinding. Funny none of the brown scrap was on the top of the package only inside.

Do not buy meat at Giant Eagle in Chardon, Ohio. I have pictures if anybody is interested

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Denny Watson December 23, 2014 at 10:28 pm

I have been trying to use your email program and it doesn’t work. I have been trying to ask you why you feel you should be entitled to the person information on the back of my PA drivers license when I try to buy beer at one of your stores. My information indicates that that info is for law enforcement only! I showed my ID per your request, but the data on the back of my drivers license is none of your business. P,ease respond.

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Beth December 2, 2014 at 7:22 pm

I have been trying to tell you about a faulty product with your name on it for an hour now! I typed and typed my advantage card number, complaint, e-mail address etc… numerous times. When I hit enter it does nothing. I entered the UPC code on the product with a description. Still nothing. WHATEVER! Done with your store til I can get results

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Patterson December 2, 2014 at 10:17 am

Shame on you all. Why do you keep raising prices,??the Massillon Ohio store has gained many new customers with the closing of food for less, and still your corporate office chooses to realign the stores aisles and remove goods that have been available for years. And then they charge More for same . Oh, let’s not forget the incorrect charges on receipts,,Shame on you, , I will not be giving you our money. 800 a month you lost, from ONE customer. Get a clue. I don’t care if anyone from GE gets or reads this, at this point you’ve lost this customer

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E. Hunter November 25, 2014 at 7:48 pm

I just want to compliment two of your employees that work at the Bethel Park location. Lynn and Joyce who work at the Customer Service desk are knowledgeable, polite and helpful. They are a rarity in these days of ‘customer-no-service’. I wish everyone working with the public had their attitude.

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what October 30, 2014 at 3:17 pm

….You people. Holy crap. Everyone posting on here with sob stories and demanding GE to call them back? This page isn’t even an official page owned by Giant Eagle. We’re on http://www.corporateofficehq.com. Not a single person in charge of this site cares about how high you think the prices are at the pharmacies, or about the one time you yelled at an employee until they rudely asked you to leave without giving you free crap. Hell, if you were on the corporate site, not a single person there would care either because that’s like yelling at the federal government about your township trustees raising taxes.

Try to use your heads a bit before you go crying to someone with your heightened sense of entitlement.

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Thomas M. Mernone October 30, 2014 at 11:49 am

My wife and I went to the new Giant Eagle Market Day store in Strongsville, Ohio. There were fliers with a coupon for $1.worth of gas at their Get Go gas stations with a transferred drug prescription. I had dropped off a refill prescription at another drug store before we decided to stop. Well, after I dropped off a different refill, at the Giant Eagle pharmacy, the Pharmacist called me over and said “are you just trying to get free gas with your prescription”? It seemed that the other drug store had just called to verify the transferred prescription I had just previously dropped off. He told me ” those free gas coupons are TO GET NEW CUSTOMERS, NOT JUST FOR FREE GAS”. So I guess ” us OLD CUSTOMERS ” can’t take advantage.of the coupons for $1. off gas!!
Well, the next day, the coupons were gone from the fliers.. So, doesn’t Giant Eagle want repeat business on prescriptions?

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RJ October 26, 2014 at 7:37 pm

Re: Manager Michael Kuzmirek

Had the most humiliating “customer service” experience EVER in my short 36 years at this GetGo location on Sunday, October 26, 2014 at approximately 5:00 pm.
Attempted to put gas in my car on pump #9. Tried to use my USAA American Express card and my payment declined. I have about $2,000 available on that card. Tried to use my USAA Visa credit card and my payment declined. I have about $800 available on that card. Tried to use my First Commonwealth Bank debit card and my payment declined. I have a little under $800 on that card. No HUGE deal because I also had about $500 in cash in my pocket. I entered the building and paid CASH for my gas and alerted the cashier of a potential problem with the card reader at pump #9. End of story, or so I thought. I returned to my car and pumped $25 in gas and went to start the car and pull off when I noticed a text alert on my phone. It was from USAA American Express alerting me of the fact that pump #9 attempted to authorize my card for $129 in gas. I returned to the building and said to the female cashier “The plot thickens” and I told her what happened. She then called for Michael the “manager”. I told Michael what happened from the start, beginning with the fact that 3 of my cards declined. His response was not what I expected. “That has nothing to do with us. That’s between you and your bank” at which time I replied with “I actually have about 7 years of banking experience including 2 as a branch manager and I know that’s not true”. That machine not only declined 3 completely unrelated methods of payment but it also authorized my card for a substantial amount. I laid all 3 cards down on the counter to show him the 3 payment methods used to show him the LOCAL debit card from First Commonwealth Bank versus the USAA Amex and the USAA Visa (3 unrelated cards) that all declined. I ALREADY HAD MY GAS and at no point was I upset about anything. My “f.y.i.” was just that. AN F.Y.I. He kicked me out!
Michael asked me to leave at which time I responded with “Not exactly the response that I expected” and I did ask if he was in CUSTOMER SERVICE. He then threatened to call the cops. At that time, there were about 5 cop cars from Pittsburgh’s Zone 3 parked on the left side of the building and I did inform Michael that he didn’t have to call and that the cops were right outside and one just so happened to be a lieutenant that I’ve known since childhood who knows that I would NEVER be the cause of a disturbance ANYWHERE. I left the building and Michael told me that I am no longer welcome in that store. All of THAT because of a “oh by the way, your machine is malfunctioning”???????? Is that what’s being taught to your management team and your staff? Did customers in your establishment need to witness that treatment of another customer? I work as a manager at a nearby restaurant. Customer issues and concerns are usually followed by a “I do apologize for any inconvenience sir. I will do what I can to rectify the problem” EVEN IF THE CUSTOMER IS WRONG! In this case, I wasn’t wrong about ANYTHING pertaining to my 3 cards declining. With cash on hand, it was not an issue for me as I pumped my gas and pulled off. But to treat me as if I tried to steal something from the store when I was only doing your establishment a favor by alerting the manager on duty of a problem with the system? Was Michael threatened because an African American customer expressed a concern? Maybe it was the 4 gold chains on my neck that led him to believe that I was in his store for confrontation? Knowing that I have a bank branch management background, a hotel front office management background, a bar management background AND a bachelors degree in accounting from Duquesne University may have allowed him to look beyond my skin color and the 4 gold chains on my next. I’m a born and raised PITTSBURGHER and I can honestly say that I’ve never EVER felt discriminated against in a business until this evening. Michael Kuzmirek will NOT have to worry about me entering his store ever again. The same level of “calm” on display throughout this email is the same level of “calm” that I displayed in your store this evening with the same level of articulation. A person in customer service at the managerial level should be able to react and respond IN THE SAME MANNER. His reaction was over the top and uncalled for. There’s no doubt in my mind that he treated me this way BECAUSE of my skin color. A college educated BLACK man with cold hard cash in his pocket, a debit card, an American Express card AND a Visa credit card. Unheard of, right?

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Lauran Webb November 22, 2014 at 3:06 pm

You should talk to the corp office 412-963-6200. Don’t let that die! If you swipe oyur card at the pump a lot of banks hold $100 for 3 days. Swipe you card at the counter – no problems.

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Antonio Brooks October 19, 2014 at 2:32 pm

I was hired at the Get Go in Warrensville Heights, OH at the Richmond and Miles Road intersection on October 5th, 2014. I passed my background check and was given an orientation date of October 29, 2014 but on October 17th, I was called and told I failed my background check. This is weird to me because I do not have a criminal record at all. I’ve never been arrested, sent to jail, had a speeding ticket or owe a loan and when I asked what came up, I was told the information was confidential and couldn’t be given out

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Melanie October 9, 2014 at 3:47 pm

On 10/9/2014 at the Giant eagle Pharmacy in Northern Cambria, PA my daughter tried to get a prescription filled and the staff at the pharmacy treated her very rude and were very ignorant to her. She had another prescription filled there about 2 weeks ago but because she just recently moved to this area she had to change addresses and they closed out the one address but opened the new address. so when the clerk processed her claim it showed that it was inactive. my daughter immediately went out and called her provider and confirmed that she was covered. She went back in and told the clerk again and told her that she was to call in and they would confirm her coverage. the clerk argued with my daughter and would not call the insurance. My other daughter had a bad experience there also, when she went in to ask about the insulin program advertised by Giant Eagle Pharmacy. At that time the staff were rude and ignorant to her. She changed pharmacy’s and has not gone back to the Giant Eagle Pharmacy in Northern Cambria, PA. Myself, I use the Giant Eagle Pharmacy in Altoona, PA and have never had a problem with staff there. Why are the pharmacy employees so nasty in Northern Cambria?????

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marie October 3, 2014 at 3:35 pm

This is about the North Huntingdon, PA Giant Eagle. The store is in the process of changing all the aisles and their contents. I was told this was to bring all the food items to the front of the store. It seemed to me that all the food items ran nicely before from one end to the other with paper products toward the back. There was a card/gift/wrapping paper and seasonal section near the front of the store. This worked nicely because the fresh flowers, etc.. is in the front, too. Now they have this big, obstructive display of cards plopped right across from the cold display for juice. It is aesthetically unappealing. It just looks terrible. The displays for the stationary items just seemed to be placed willy nilly – wherever there was room. No rhyme or reason. Add to this the fact that there isn’t enough room for the food they moved to the front of the store. Everything seems so jammed and it doesn’t make sense. It has made my shopping difficult and I will look to buy the majority of my groceries elsewhere.

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Jessica September 30, 2014 at 7:54 pm

Had my daughter at the dr at 6:15. Out of the dr by 6:45 dr called in script to giant eagle pharmacy in rochester pa. Get there at 7:15 to pick up they tell me 45 minutes is the process. I said it takes 2 minutes to run through online and 2 minutes to fill it it, my 3 year old is in the car with a 104 fever and strep throat, she said she couldn’t fill it any sooner. I worked in retail pharmacy for 7 years I know the process and I know how long it takes to fill a prescription. In my eyes I had a sick child and politely asked to fill her script right away and was told NO!! That is terrible customer service! I will never use this pharmacy again and I will be calling corporate office 1st thing in the morning when they open.

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A November 18, 2014 at 11:46 am

Some people have already been waiting, you know. You’re not special. And if your kid is that sick that she couldn’t wait for medicine, she should have been in the hospital. You can’t ask politely for something and then get mad when they say no. That doesn’t count as polite.

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tiffany September 21, 2014 at 9:54 am

The pharmacy in the shoregate plaza in willowick, Oh is awful. They are incompetent idiots,and they literally steal your prescriptions. I will never ever take a script there again.

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Donna September 16, 2014 at 6:58 pm

I live in the Cleveland Ohio area and just got a circular in the mail today about a produce BOGO sale and it says the dates are: “Sunday, September 18 through Thursday, September 21 only”. I had to read it like 4 times because September 18 – at least in 2014, is on a THURSDAY!!!! Nothing is more aggravating than trying to figure out what dates you really mean! I can’t believe someone let this go to print. Crazy!

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Annoyed September 2, 2014 at 8:45 pm

I don’t understand why the deli is open until 9:00 PM but yet at 7 PM they have all but one slicer cleaned and the two employees that are suppose to be waiting on the customers act as if they are doing YOU a favor. And heaven forbid if you’d want something sliced a different way then what they have “in the case”. What happened to Customer Satisfaction?

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William O'Connor August 26, 2014 at 1:48 pm

Hi There, I would like to share a very unhappy experience I had at your Cranberry Twp. Giant Eagle on Rt 19. On Wed. evening, 8/20/2014, I went into your and proceeded to go to the Customer Service Counter to purchase a weekly Port Authority Bus Pass. I arrived at about 7:00pm. I was getting this bus pass for my wife, whom was putting her car in the shop to be worked on for the week of 8/25/2014 and was staying over our daughters house. I was very explicit with the associate at the counter when I went in, to tell her I needed the bus pass for the week of 8/25/2014. On Monday AM, my wife goes to get on the bus to find out that her bus pas didn’t work. We make a call up to the Cranberry Giant Eagle, to be told, that the card was only good for the previous week. I call and speak to Customer Svc. Mgr. Michelle, who informs me of this info. I tell her I asked for the pass for the week of the 25th and that’s what I was given. She informs me, that they’re not given out for the next week until the Thursday prior and her associates know better. I explained to her, I know what I asked for and I knew when my wife’s car was being worked on. She said her associates knew better then to do that. 1) Why would I purchase a bus pass for only 3-days. You can see from the numbers it was never used. 2) She-Michelle tells me this is between you and Port Authority. No this error was done by your employee, All they had to do was say sir we don’t issue the following week until Thursday. I’m out $25.00, she can’t help. My wife had to pay $5.00 to get to work on that Monday AM and I had to get her a new card. This is not how you handle a customer. I’m in Mgt. well aware of how things should be handled. This isn’t about the money I’m out this is about right and wrong. You tell me this is between me and Port Authority yet your employee made the error. You fix the problem and move on. Thanks for your time

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LaKeah Lewis August 19, 2014 at 8:02 am

Giant Eagle
Allegheny River Boulevard
Verona, PA 15147
I had put in an order for a wedding cake 3 weeks before my wedding date. I was told that as long as the delivery fee was paid before the wedding day, then it would be delivered to me. I asked when they preferred to get payment and they said up to a day before. I went 3 days before my wedding to see and pay for the cake and I was told that they did NOT do it due to non payment. THIS IS A HUGE INCONVENIENCE especially since my wedding is 3 days away. And I was also lied to. Nobody should pay for something before seeing it.

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Samuel L Gill August 13, 2014 at 7:37 pm

Dear Giant Eagle Representative:

The City of Aliquippa received this from a loyal customer of your products and services. They are requesting of you to reconsider your decision and as you see they are reaching out to local and regional legislators. I am asking if you can contact me and/or listen to your long-term Aliquippa loyal customer base? I found the letter to be quite touching and mournful

August 12.2014
Beverly K.Sullivan, Administrator
Beaver County Office on Aging
1020 Eighth Avenue
Beaver Falls.Pa. 15010
Subject: Giant Eagle Supermarket
Green Garden Plaza
Aliquippa. Pa.
As of ThursdaY,August 14th, Giant Eagle will terminate their home delivery
service to those who need their groceries but can not get to the store ..
On Thursday mornings between 8:30AM and 10 AM if you call them with
your order of $50 or more. they will deliver it to your home. FREE. I know.
as we have used this service 5 times already. The serve 50-55 phone orders.
Is there anything you can do to persuade them to continue this service?
As you can see I have sent copies of this to the following:
The Honorable Mayor of Aliquippa, Dwane Walker. The Honorable
Rep. Robert F. Matzie. The Honorable Rep. Jim Christiana. and
The Honorable Beaver County Commissioners. Tony Amadio.
Chairman. Joe Spanik and Dennis Nochols.
Is there anything you can do to continue this valuable service?
I am sure that with all these Honorable people working together, GRANT
MONEY can be found to continue this service.
Thank You
Sincerely

Jim La Grosse Jr
xxxx Peoples St
Aliquippa Pa 15001

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Linda Sellers August 21, 2014 at 4:16 pm

Giant Eagle really could care less about helping its customers. Giant Eagle care about profit and that’s all.

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Shawn Mooney Sr. July 25, 2014 at 3:01 am

Hi I frequently go to the new getgo in Elizabeth pa. I love it but the only thing missing is a American flag on the premises. Such a great American company not flying our colors. Hope to see 1 soon. Could make a big difference in in a nice little patriotic town. Thank u.

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Bonnie August 25, 2014 at 11:18 am

Lmao. You are dumb.

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charles June 30, 2014 at 7:01 pm

Hello I but lots of fuel from you getgo location because of the convenience. But lately with you having gas at the diesel pumps which there is only 2 out of all 20 plus pumps. Regular gas cars are taking and sitting wile shopping in side. You are losing customers daily over this when I talk to other drivers they are stopping going there do to this exact reason. Your fix would be to just shut off or remove your Gass from these 2 pumps. But I do understand when you are buzzy but the little extra those ppl would have to wait for would not out way the wait for a diesel vehicle and the once you are losing daily .

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anonymous June 27, 2014 at 3:45 pm

F*** giant eagle there prices are too high an there employee s are rude an unprofessional they suck.. :(

F*** giant EAGLE!!!!!!!

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anonymous June 27, 2014 at 3:48 pm

Pittsburgh pa the one on the south side on Wharton.ave they suck!!!!! Don’t go there!”!

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Linda Sellers August 21, 2014 at 4:19 pm

Wow, I thought it was just my Bedford store. I was there today and being in a wheelchair I needed help with something heavy. I asked but didn’t get it. In fact, the employee told me it wasn’t his job. Giant Eagle simply DOES NOT CARE about its customers. They care about its customer’s money and their yearly profits.

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K June 26, 2014 at 11:17 am

I stopped shopping at Giant Eagle for the most part. I get better deals at Acme, and their fuel perks ever expire. I am tired of supposed to be getting 30 gallons of gas when my car only holds 14! I should be able to exhaust the 30 gallons before the fuel perks expire.

Sad, that your CEO on TV only cares about money and not her customer base. I am just glad that I have another grocery store so close to me.

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J Brinkerhoff June 16, 2014 at 5:25 pm

I want to commend the Giant Eagle store in Chesterland, Ohio. They have expanded their organic fruits and vegetables selection and, most important to me and others who prefer antibiotic and hormone-free meat, they carry the largest selection of Nature’s Basket pork, beef and chicken! This store manager is awesome. The Bainbridge and Solon stores could definitely take some lessons from him. Please keep the Natures Basket meats coming – from the bacon to the London Broil, these are the best of the best!

Thank you for all your fine Natures Basket products.

Sincerely,

Joyce Brinkerhoff
Novelty, Ohio

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tony June 8, 2014 at 8:17 pm

i went to use my gas perks at getgo on route 51 and i fill my tank up and started to fill some gas cans wish i could use in my lawnmowers and they cut me off and i ask why they said i double pump or whatever but i told them that i was filling gas cans up and they said that they was not sure if i could do that and i thought that you can i got a little over 16 gallons from the 30 i suppose to have got to me i think that it is pointless to shop here if i can not get what i was earn it’s almost like giant eagle stole 14 gallons off from me which will be around 55 dollars they will not like it if i steal from the company

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Danielle blough May 11, 2014 at 7:36 pm

Your Giant Eagle pharmacy in Johnstown Pa located on Scalp Avenue has rude and incompetent employees. Someone needs to investigate and do a complete over haul before someone sues. My own personal experience has always been terrible. They can’t even call to inform people they don’t have their prescriptions!!! Rude employees that don’t even understand insurance policies. Disgusting horrible service. I will be going to a new pharmacy that has customer service skills and knows how to dial a phone.

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Linda Sellers August 21, 2014 at 4:23 pm

I don’t get my scripts at G.E. But many seniors on the van do and they have the same problems. There is a law which states that the day a script is called in to any pharmacy, by law they are required to fill it the day its called in. G.E. apparently never heard of that law. It will be a cold day in hell before I use G.E.’s pharmacy.

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Randy May 8, 2014 at 9:50 am

I am disappointed that your corporate store does not have the ability to tell me at which store (or even the warehouse that all stores pull from locally) if you stock Jack Daniels brand steak sauce. Does anyone at Giant Eagle know what they carry and what they don’t? I would think that customer service would be helpful without me calling every local store and getting the same “I don’t know” answer but nope, that’s not the case. Pathetic. Now I know why Wal-M is getting more and more of my business. Maybe your management can look into this issue should they want to keep me as a customer.

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Regina Merullo May 5, 2014 at 10:04 am

I WANT TO TALK TO THE HEAD PERSON WHO IS IN CHARGE OF NOT HAVING THE CUSTOMERS BEST INTEREST FIRST REGARDING TO PERSCRIPTIONS. I WANT AN IMMEDIATE RESPONSE. RIPPING PEOPLE OFF ON THEIR MEDICATIONS. THAT IS A VERY SAD SITUATION YOUR MONEY IS MORE IMPORTANT THAN SOMEONES HEALTH. I WANT A CALL BACK TODAY!!!!!!!! 614-354-XXXX I WILL NOT ALLOW ANYONE ELSE TO RIPPED OFF BY YOUR COMPANY!!!

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Linda Sellers August 21, 2014 at 4:25 pm

Good luck, because Giant Eagle doesn’t give a doodly hoot about its customers.

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Elvis Sugar April 11, 2014 at 7:57 pm

Perhaps Giant Eagle Board Members have vision and can replicate the same plan as these men did on the East side of Cleveland. Giant Eagle acquired a historic church on W. 117th and Clifton Blvd, Cleveland OHclaiming they will incorporate it in a new design, but soon afterward according to press outlets reneged on that offer and just want to tear it down and build another strip mall grocery store. Instead of having a unique showroom store, they are striving for a plain chain square box store. Way to go Gian Eagle, what great vision you have. Go hire a real architect!

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G.Maynard April 7, 2014 at 6:57 pm

Today my husband and I was treated with disrespect and rudeness. I called a prescription in this morning expecting to pick it up after work (when I was told it would be ready by 11AM.) However,after sitting in the drive thru line for 30 minutes I finally got to the window only to be told the script was not ready. This is unexceptionable for a pharmacy not to have the medication on hand. I was then told after sitting in line for 30 minutes to pull around and get into line again and wait for 25 minutes to have only a partial script prepared and have to return again the next day for the rest??? What is wrong this situation???? My time is valuable just like your even though your rude employee\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\’s think all I have to do is run back and forth to the pharmacy wasting my time and gas. Why did your pharmacy not give me a call to inform me of my options before this situation occurred? Is this how little your organization feels about their customers? I went against my better judgement when I moved to the Canton, Ohio area and switched my prescription from Drug Mart to your organization. I will travel 10 miles out of my way to receive the customer service Drug Mart offers. I never had this problem with Drug Mart Pharmacy, they never had a problem with my script or if they did not have enough of the medication, they would call and provide other options for me such as: other pharmacy (script already filled and waiting on pick up) or a partial and they even delivered it. That is what you call customer service. I know I am only one person, but be assured I will share this little experience with family and friends to warn them of the poor customer service and inability to order proper quantities of medications. I do not want my family or friends to be treat like this or have to waste their time and effort to have a prescription filled. Here is another thing….this medication is a time sensitive medication which is taken an a time schedule. Now that your pharmacy has provided poor customer service and inability to have the medication on hand what I am I suppose to do till 3 PM tomorrow? Go to Emergency Room for treatment due to fact your organization did not properly order the medication? I will be happy to send you the bill!!!!! I feel your organization should compensate me and my husband for the time we wasted at your pharmacy and the gas we used to go there twice. I will be switching my pharmacy as soon as this script is empty since it is one that is fill faithfully every three months!!!!!!

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concerned custimer April 2, 2014 at 9:12 pm

The Dover, Ohio pharmacy needs to be looked into. Video on facebook shows them tossing Rx on floor and stepping on them. April 2, 2014

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Unknown March 11, 2014 at 1:27 pm

To whom it may concern, get go in penn hills very good store under staff at night this problem needs to be taken care of ASAP good hard workers.

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Joy Shash March 9, 2014 at 11:59 am

White Oak, Pa Giant Eagle is franchise. Most of your customers do not know this. This store gives the Corporation a BAD name. The employe are unfriendly. They never smile. The customer service desk has poor people skills and does not know how to speak to their employees. Verbal abuse, insults, untrue accusations and putdowns are what is acceptable. They hire over 20% of their employees who are related to either another employee or management. MANAGEMENT seems totally clueless or they choose to look the other way. There is a huge case of adult bullying amongst employees. This store has a hostile working environment. If you have a disability and work there, management over looks the abuse. The union is a joke. $8.75 is taken out of each weekly pay check for union dues. The average employee makes $7.45/hour and only works 12 to 18 per week. CORPORATE needs to remedy this caustic matter.

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Ju Nin Toiro January 25, 2014 at 10:31 am

From all these complaints, it is very apparent that the CEO doesn’t give a d*** about the lousy service rendered.

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Margaret Reusser January 9, 2014 at 4:12 pm

Chesterland, Ohio Giant Eagle
The produce at this store is terrible. Each time I try to purchase fruit or tomatoes etc I cannot believe the quality it just isn’t there. Fresh produce is the staple to most meals and have to go to Chardon for good produce and at times Heinens in Chardon.

Secondly, since many of us own dogs why are you still selling rawhide. bonesade in china these are a danger to our pets. Please sell rawhide bones made I the USA .

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rachel tschantz December 31, 2013 at 5:47 pm

When I see these ads I think your CEO must be shopping at an imaginary store…the Giant Eagle at Legacy Village which is the jewel in the Cleveland crown has poor quality produce, high prices and uncaring “team members”…I have purchased substandard quality fruits and vegetables and been ignored at the deli counter enough times that I won’t shop there anymore.

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Tom Speicher December 23, 2013 at 5:13 pm

I find your current TV ads very arrogant. Your CEO indignantly states that she can’t understand why you would buy your produce where you but a TV. You may have a point–how can I buy my prescriptions where I buy my hotdogs? Guess I need to move both.

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beth December 15, 2013 at 7:53 am

I’m appalled at the actions of your employees! I was recently at your Fort couch location in pgh, and your employee, Rick, was in the back for a few minutes while I was waiting outside the “kiosk” type building. Figuring he was stocking, I wasn’t upset,until I seen he had a woman back there! Why would two people be in that little building? It’s obvious he was being promiscuous, as she had seen my face, she had a look of fear on hers. Upon talking to a few friends, they had said that they’ve seen her there too. Do you not monitor your employees? This is absolutely disgusting and unacceptable behavior and I shall not go back to that location for gas, nor any other needs! In closing, PLEASE look at what your employees are doing in their “down time” at work and make sure this will not happen again. You never know who’s watching or if a young girl may walk up on some disturbing actions!

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Raymond Flowers December 7, 2013 at 6:28 am

After calling and writing customer service regarding a pharmacy error in Medina, OH with my wife’s prescription on Thursday night (now Saturday morning) in which they lost her Rx and filled it with another medication, I have yet to receive a telephone call from the manager regarding the medication status. This is the second time this year that a prescription was filled incorrectly.

Maybe Giant Eagle is just telling us to take our $1,000 a month grocery business somewhere else.

Very sad in today’s economic environment where any business client should be protected as opposed to discarded.
Sincerely

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Christina November 29, 2013 at 7:35 am

To whom it may concern,

I have sent an anonymous complaint to GetGo about their Bridgeville store, but I regretted it briefly after the fact that I posted anonymously, because assigning a complaint to a name or face creates more impact. Sadly, nobody listens to nonentities.

I feel like complaining to any and every outlet necessary to inform Giant Eagle about my customer service experience at this store location.

To accuse you of some for which you are not directly responsible would be in poor taste, and therefore lowering myself to the behavior and attitudes of the Bridgeville GetGo staff, so this is not an assassination of your character, but a suggestion that perhaps the human resources department should really re-assess the kind of employees they want to represent this company. In short, if an applicant lacks the proper social skills and common decency to interact with customers respectfully, perhaps they should not be qualified to work in a customer service position. I am beyond outraged by my experience leading up to having been banned from this location.

Having worked at the McDonald’s on Washington Pike since early 2010, and given its convenient location in relation to my restaurant, GetGo had received my business since it had even been built. This store has made thousands of dollars off of me, and without wanting to seem entitled, I frankly believe that I deserve a little bit of gratitude. Instead, I was framed for a shoplifting crime. I don’t remember any names, but if it helps, this happened on November 28th, approximately 12:30 AM. My cashier was an African American woman with short hair and a wrist brace.

First of all, and at this juncture, I’m sure that it is a moot point but I never stole anything from this store. To be fair, I carry a medium-sized purse, and sometimes I store items I already purchased inside of it instead of bringing home excess bags I’ll never use again. I can understand why they would monitor me in this instance, but if they truly did, they’d see that anything I carried around with me inside the store that appeared suspicious I walked in with, and if I still couldn’t convince them of my innocence then, they could always monitor my activity inside the store, but I understand that it is less convenien t than paying selective attention and profiling your regular customers. The staff sees me doing what they want to see me doing and they must have a very elaborate imagination, because the scenarios in which I would even steal anything is logic-defying.

Granted that items at GetGo aren’t particularly as cheap as they could be, affordability has never been a concern with me. I regret disposing of all my cash register receipts but my bill had regularly amounted from anywhere between ten and twenty dollars a night. GetGo earns about fifty dollars from me a week. Why I’d pay that much money in order to shoplift whatever it is that they’re so concerned I’ve been stealing eludes me.

Meanwhile, any time I’m at that GetGo there are a half a dozen police officers patrolling the store. Why they’d think I was stupid enough to steal anything when there’s a high risk of getting caught in the act is really insulting to my intelligence. Moreover, if I shopped there for three years, why would I only begin shoplifting last week, except for in these paranoid fantasies this cashier is fabricating?

After your cashier berated me in front of an entire lobby full of people, and some arrogant police officer with all the smarm of a bad 1970s horror film had joined the disgusting pileon, I lost my nerve. I asked my associate if she had proof of the incident, to which she only replied nastily that she “had permission from the manager” to have me removed from the premises. Where the manager ever is during that shift, I’d like to know, since he or she is rarely, if ever, seen by me during my visits. That may, however, explain the nerve of these employees who think that they can get away with everything. Get it together, GetGo management!

I work as a cook at the McDonald’s across the parking lot. While the pay may not be as high there as it is at GetGo and my nights are usually long and stressful, there is always a manager resent who exercises reasonable control over his or her shift. Employees are trained to be friendly and professional. Of course, it doesn’t always happen that way, but when it doesn’t, the manager aims to resolve the conflict as professional as possible, not by passing the “my manager said so” script down the power-trip grapevine and not by cornering someone like a pack of baracudas. I was paying for my snack when my cashier became increasingly hostile. Seeing that she’s always miserable anyway, I thought nothing of it but she continued to raise her voice at me. When I tried to explain that it must have been a misunderstanding, one of the cooks who had been preparing my snack kicked me out. I don’t even think she was a manager. Does she even have the authority to do such a thing? As someone who has committed zero crimes in 25 years nor has been kicked out of a store, I’m not certain about the procedure.

I know, I know. I’ve lived a fairly sheltered life. I don’t handle being reprimanded very well, especially if it’s for things I didn’t do. Shame on me.

To be fair, I’m not just upset because I was unfairly banned from this store location. This has been a long time coming. The behavior I have witnessed from the crew is appalling. They have always been very nasty and unfriendly toward me.

Most of the times I have come in, there are no customers behind the register, whether they’re outside smoking, chatting in the back of the store, or “stocking”, nobody ever seems available. I’m not calling them lazy, but I have been in lines while the cashier was nowhere in sight. Last time I checked, the customer always comes first. Right?

They act like expecting you to wait on them that you’re somehow bothering them or interrupting them in the middle of something important. Sorry, but isn’t that what a cashier is paid to do? Instead, I’m greeted with eyerolls, mumbles, and slammed items. On a good day, the cashier may make eye contact with me or grunt “hi”. Honestly, where do they find these people? How do these employees even pass interviews with personalities like these? Meanwhile, friendlier, equally qualified people struggle to find a job.

I’m lead to believe these people just wanted to eliminate me from their store, but that’s their loss. Whether the staff dislikes the inconvenience of taking aside two minutes on a transaction or they just hate my face, I hope it’s worth losing a large chunk of money to get rid of me. I’m polite. I’m quiet and I don’t make a mess. Yet, any time I came in lately, the environment feels dejecting; cold and uninviting.

If GetGo strives to achieve an unfriendly atmosphere which alienates its most loyal customers, keep up the good work. However, if GetGo touts being accepting and fun, well, I’ve got some bad news…

I hope someone reads this, not because I even want anything now, but so that repercussions can be taken against these staff members and their despicable behavior.

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Pat Wooten November 3, 2013 at 11:59 am

Your Pharmacist Jessie, refused to honor your coupon for me, when everything was in order as the coupon stipulated, I complained to the store manager Alecia, who agreed with me, but said at the end of the day it was Jessie’s call, so that’s it, then your coupon for the $1.00 off is of no use, and he put in the computer for none of the stores to honor
the coupons for me. I have since given all of my business to Rite Aid and will do my food shoping elsewhere, he is causing your store to lose business. Very upsetting, when he put that in the system it became a witch hunt, and he did not even have the decency to tell me himself he sent over his assistant.

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Jessica Bates October 31, 2013 at 8:04 pm

As a long time customer of Giant Eagle I am beyond
disgusted, disappointed and dissatisfied with the events that occurred at your Howland, Ohio store Oct 31, 2013.
My husband, myself and our two young daughters stopped into the store to pick up a few things. Once at the checkout, I slid my debt card, entered in my zip code to verify I was the cardholder and signed my name. After signing my name I hit enter and the screen went blank. The cashier said her screen said I needed to sign. She called several people from the office over to troubleshoot. One girl said this same thing happened before earlier
in the day at a different register. My family patiently waited for 45 minutes while random office people came over and stared blankly at the screen. I offered to call my bank to see if the transaction went through. I was NOT having my card swiped again if I was charged already. I called my bank and they verified yes, $64.82 went through. I asked the cashier and office workers do you need to speak to them, I was told no. My kids are getting tired and we had perishable items sitting the buggy. My husband then asked for a manager. He was told he won’t be able to help. My husband said he’s the manager call him. Several minutes later Bryan shows up. We explain the bank said the charge has gone through. We asked if we could just leave since we already paid. Bryan said there is no record on the stores end. I said you have our receipt with the transaction number. My husband and I walked over to Huntington Bank inside the store and asked them for a printout. Right there in black and white it showed the deduction had been made. Bryan proceeded to shrug his shoulders offer NO resolution but for us to wait longer while they continued to look blankly at a screen. We left the groceries and told Bryan we would NEVER shop at giant eagle again. This customer service is completely unacceptable. We understand things happen, but managers should know how to react. I spend thousands of dollars every year at your store, NOT including my gasoline purchases at GETGO several times a week. I demand an apology and want someone to contact us regarding this manner.

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Mary Mann October 28, 2013 at 6:18 pm

Hello to whom it ma concern. I have been useing coupons gen and Bjs. I want to know why the people in your stores can hang up on me or yell at me like im a kid. I feel this is all wrong and not nice. im couponing to help are familys thats all. im not being mean. but the next person to yell or hang up on me i shall tell them off. Thanks Mary

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