Kroger Corporate Office

Kroger Corporate Office Address

The Kroger Company
1014 Vine St
Cincinnati, OH 45202

Contact Kroger

Phone Number: (866) 221-4141
Fax Number: (513) 762-1575
Website: http://www.kroger.com
Email: Email Kroger

Executives

CEO: David B. Dillon
CFO: J. Michael Schlotman
COO: W. Rodney McMullen

Kroger History

Kroger was founded in Cincinnati, Ohio in 1883 by Bernard Kroger who invested his life savings to open a grocery store in the Mount Airy neighborhood of Cincinnati.

In the 1930s, Kroger was the first grocery to monitor product quality and first to have a store surrounded on all sides by a parking lot.

In 1955, Kroger acquired Henke & Pillot.

In the 1970s, Kroger was the first chain to introduce electronic checkout scanners.

In 1983, Kroger acquired the Dillon Companies, a Kansas grocery chain.  David Dillion is the current CEO of Kroger.

Many other acquisitions followed in recent years including Pay Less Food Markets, Hilander Foods and  Scott’s Food & Pharmacy.

In 1997, the company merged with Fred Meyer.

Today, the company operates over 3500 stores.  The Kroger corporate office is still located in Cincinnati, Ohio.

{ 41 comments… read them below or add one }

Paul C February 14, 2016 at 2:40 pm

Kroger poisons their customers by selling uncooked “Colossal Chicken”. Quality Guaranteed, right? I e-mailed Kroger and they are giving me an extremely hard time, going back and forth, even though I have pictures of the chicken and the receipt. My wife is pregnant and almost ate this which put her life and they baby’s life at risk. We had nothing for dinner that night as a result. We will NEVER be shopping at Kroger again. Not only are they poisoning people with ignorance, but their customer service is nonexistent with canned e-mail responses every single time, not listening to the customer at all. I hope you go out of business, Kroger. I told Customer Service that if they didn’t take care of me, I would go on a media rampage. Well here is the start of it.

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Jane Doe January 25, 2016 at 2:29 pm

Kroger’s does not take matters of harassment , sexual or otherwise seriously. Many of their employees curse, quite frequently dropping the “f” bomb. This is not appropriate for an associate to speak in this manner while at the workplace. They do not even care if customers are around to hear them. I have heard other employees make sexist remarks and say things of an inappropriate nature. I have worked for Kroger for more than 15 years and not once has Kroger’s addressed this issue. I complained to management several times but nothing was ever done. Kroger’s is nothing but another Good Old Boy company, very sexist.

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harassed employee February 29, 2016 at 1:08 pm

are so right about Kroger management not taking harassment claims seriously. Perhaps a class action lawsuit like against Wal-Mart would perk them up to the issues in a lot of their divisions. They certainly did not address mine. In fact the harasse r still works for Kwik Shop in Omaha, Nebraska. Plus she steals from the company, management saw it on video and she still has a job! Why bother with filing police reportd for shoplifting when you don’t fire employees who steal … and you saw it on video?!

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SK January 23, 2016 at 8:10 pm

I’ve had a horrible experience at Kroger pharmacy at 4533 Garth Rd in Baytown, TX. I used a good rx coupon on 1/18/16, but when I tried to use it again today, was told I couldn’t and that they “made a mistake” by allowing it the first time. So basically the rx cost $100 more. I’m guessing Kroger didn’t want to lose the money. Aren’t they contractually obligated to accept good rx?

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Carl H. White January 20, 2016 at 5:32 pm

Hello Kroger’s shoppers. The experience I just had with my local store was turning out to be a nightmare but blossomed into a flower. The reason I am telling you this is I first called in my prescription number around 9:20 this morning and the robo computer said I would have to talk to a manager.

So I called back and talked to an employee who works in the pharmacy and they said that “The insurance will not pay for this product.” So I called my PC doctor and they said they would check into this. So I thought I would let them do there job. So then I called the Kroger’s pharmacy office around 4:20 pm and waited for about :15 Min’s and no one picked up the phone. So I got frustrated and called the local store manager who himself walked the phone he had to the pharmacy area and I talked to Mark(my friend) and he said with all the rush for the weather that he was backed up and no one was able to answer the phone and apologized for that.

He gave me the drug representative for Kroger’s store region. Her name is Amber Brackett. She said that this was an easy fix and should take only for a doctor to call in the prescription that I needed.

Ms. Amber is a great help and a fine associate for Kroger’s and I’m glad I know her and can count on her if needed again. Thanks AMBER.

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Griffin Anthony Glaze January 18, 2016 at 9:35 pm

live lobsters for a long time please

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Neer January 18, 2016 at 4:07 pm

1505 Wirt Rd in Houston – Saturday, January 9th

Weird situation was going on behind the Customer Service desk. As I was waiting in line to purchase lottery tickets and paying a bill, I had noticed one of your employee’s behind the counter pulling out lottery tickets out of her purse and scanning them into the lottery machine. As I finished my transaction, I notify a Kroger’s employee of the situation and pointed out to the employee who the person was that was scanning her lottery tickets. This way she can notify her manager. To my surprise the employee’s response was; this was one of her managers on duty. I told her not to worry about it because I didn’t want her to have any conflict with her manager. I told her I would address this with the Kroger’s corporate office instead. I am sure if Kroger’s would look at their security camera that is over the service desk. They should be able to see the employee doing this.

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Wanda A Humplrey January 10, 2016 at 2:27 am

January 9, 2016 around 10:45 am, The most HORRIBLE EXPERIENCE ever at Kroger (gas). I love shopping at Krogers. I was getting lunch for work and gas at Kroger, 22150 Westheimer Pkwy. It was very busy this morning. Once a pump became available, I scan my Kroger card, enter my zipcode with credit /debit card. I insert the nozzle in my car, and went to sit will gas pumping. When I took the nozzle out and turn the car on, I did not have any gas. I explain this to the cashier, she said, “Your car is broken”. I advised that my car is not broken. I showed her the preauthorization that was charged to my card. She directed me to go and speak to manger in the Kroger store. I requested to speak to a manager, I am not sure what this person position is, but I explained everything to him, Daniel Rios. He did not understand and requested me to show him my car. Daniel requested the receipt and my card used along with my Kroger card. He later said, “This is not your card on this transaction”. I said ok, maybe it was a mistake at the pump or cashier. I have a pre-authorization on my card and I have no gas. While taking to Daniel, he was over talking me. He wanted to explain about debit/credit to me. How the process work. I tried to tell Daniel , I know about ACH transaction because I work in the industry for 13 years. Well he didn’t listen because he kept talking. I requested a note from him. If the transaction did clear my account, I will request a reversal. He said, “I can’t do that”. I asked why not. He said, “We just do not do that”. Then he starts to yell, “This is Fraud. This is Fraud. Fraudulent activity. This is fraudulent activity”. I asked him, Are you accusing me of stealing? Why would I give you my credit card and information on me , just to steal from someone else. I asked for the receipt back for my proof. He refused, so I took it back. I went into the store and now requested for General Manager. Jeff Bailey came with a huge grin. I explain the exact same thing to Jeff. Jeff is saying yeap, yeap while chewing gum with teeth showing. He is looking through me and not giving any feedback. People passing by looking at me as being label as a thief. What Jeff said to me in a sarcastic harsh tone, GOOD BYE. Now, I am now very upset and shaking, heart beating very fast. This has never, never happen to me. Now Daniel showed me that my card was not charged, ok. He did not need to start yelling Fraud.out loud in front of customers. Jeff showed no empathy, and no willingness to solve or ease my concerns.
Many Krogers I’ve shopped always greeted me with a smile and light conversation. Jeff Bailey and Daniel Rios need more customer communication training. I really need to hear back from Kroger.

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Wanda A Humplrey February 6, 2016 at 11:48 am

As of today 02/06/2016, I’ve not not yet heard from anyone concerning this discrimination, defame of character, embarrassment for outburst of calling me a thief. How unprofessional this company is for not caring about their customers.

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A Ben January 9, 2016 at 6:34 am

Horrible experience this morning. @ around 5:50am, I had a cart full of groceries, got ready to checkout, since it’s too early all lanes are closed except self checkout, but I have been told many times b4 that if I have a lot of items, someone should help and open a lane…..I never had issue in the western hills Kroger store on Glenway ave, Cincinnati except with this employee named Mark! Very lazy . Every time he sees someone coming with full cart he tries to ignore the customers. Anyway, I asked him nicely if he can help but he was so rude in replying that the checkout lanes are closed!!!! When I told him why we’re you checking out a customer just 5mins ago, then he changed his mind and raised his hands like if he wants to beat me and told that I have to wait b4 he can help me….strange how he changed his mind…first lane is closed and he can’t help but now he can help but I have to wait!!! Very bad customer service! What I did , cause I didn’t trust him anymore (cause he can scan items twice, punch wrong code for produce…), I left the whole cart and exited the store.
Unfortunately, this store is closed to where I live, and I always had good experience…I’m waiting for manager to come around 8am to make complaint and would expect an apology from Kroger…if this doesn’t help, I will go to headquarters downtown Cincinnati and step up this case!!!I hope Kroger does the right thing . I feel I was badly mistreated!

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Deandrea Jackson January 7, 2016 at 10:10 am

Krogers in Houston Txs Tomball parkway that store needs a total make over.. lets start the entrance is nasty need to get a power washer daily.. produce omg horrible iam cancer patient n survivor so essential that i have fresh produce.. as a formal produce mgnr for a large warehouse its upset me to walk in see this mess… milk coolers need cleaning.. meat counters need to be stock at least to the air coolers.. freezers coolers need to be stock clean.. get windex clean those windows shows a better presentation i hope someone take care of these problems soon

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John January 2, 2016 at 5:42 pm

Management at Kroger in Jonesboro Arkansas is not conducting themselves professionally when it comes to their employees. The whole month of December, employees were having their hours slashed substantially. When employees would come to work, management had little to no regard toward the way they would talk to and treat their employees. We were expected to come in and do our jobs, (which isn’t a problem) and listen to and put up with them talking to us like dogs. Those who stood up and tried to get them to re-evaluate how they would treat us and talk to us were fired the next day or two (myself included). This is very unprofessional and it’s time for the fascism to stop.

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Laura December 26, 2015 at 9:01 pm

I am searching the Health Department to address my concerns at the Kroger in Highland Village, TX. I sent a note and did not hear back regarding the spoiled food that I continue to purchase at this location. It happens about one out of every three-five times I purchase groceries. I have started going to the Kroger closer to work and don’t have the problem so think it is this location and not a Kroger practice. My biggest concern is the large number of elderly that frequent this store. I remember the media covered these issues a few years ago with grocery stores and maybe that is the best option.

We have learned to never purchase marked down items in any department. Now we always check the dates but rarely bring the food back but have addressed it with management. I love the staff but management and associates behind customer service are generally trying to place blame back on us and I frankly I don’t want that smell in my car to return it.

This time was especially aggravating because I purchased wings to cook for Christmas with my family. I purchased it Christmas Eve at 4pm and live less than a mile away so it was not that I didn’t care for the food. We opened them Christmas afternoon to cook and they were rotten! However, it happen with cheese, lunch meat and other perishable foods.

What else can I do to address this problem? Please give feedback because I am very concerned this issue is not being addressed.

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Karen Singleton December 24, 2015 at 6:04 pm

I had the worst experience at Krogers last night! I got a Turkey at Krogers for $27. When I began to cook it , it began to smell rotten! I told the night time manager! He said he’d talk to the meat manager about it! I asked him if he needed my name & phone #,. He never answered! So I have no Turkey for Christmas for my family! Plus I have company coming! This bothers me because I spend over $600 plus on food & gasoline! But I guess they don’t care! I thought he would give me a turkey! I’m on a fix salary so I didn’t have money to buy another! I’ve shopped at Krogers every since they came to Bowling Green, KY I guess I will start going to Walmart for groceries ! My family will be very disappoint like I am! !!

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Laura December 26, 2015 at 9:06 pm

I read you comment and maybe I am wrong about the location and it is more of an overall practice. #disappointingxmasbyKroger

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Rachel December 10, 2015 at 10:09 am

Sorry for the insane amount of typos. I can assure you I am educated. I just typed too fast and did not reread before submitting. Nonetheless I am sure you get my point.

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Rachel December 10, 2015 at 10:03 am

I don’t know why I am even attempting to do this after reading all of these horrible comments about the Kroger Company. I guess I am just hoping that my words are not only heard, but understood. So hear it goes…

I have family/friends that has worked for your company for many years and many years at Farmer Jack before out bought them out. I am sickened by the things I hear about this company in general, but also about the individual stores. It seems the management at ANY store is less than competent in running it and don’t really seem to care. For this reason the staff suffer and become disgruntled in doing their jobs it seems. When staff isn’t happy, the company suffers. Staff need to come before anyone else in order to be successful. When management cannot manage properly and efficiently many things can go wrong. I imagine the turn your turn over rate must be astronomical. For a company that provides itself on integrity and the hiring process, I’d say the only thing you people seem to care about is how much money you can make. Tell me, what good is a company without a solid foundation? You are crumbling and either your too blind to see it or you plain just don’t care…
To the woman on here who woks for Kroger who said you never know what people are going though so we must try to be patient….ma’am you could not be more right, I totally agree. However, there are the odd cases where wrong is wrong and there is no hidden meaning behind the behavior. For example, the other woman on here who complained of being threatened and felt her life was endanger because of the employee who was clearly psychotic. Now don’t get me wrong he very well could have a mental disorder that we as a customer do not know about. However, that is the type of situation that needs to be taken care of and dealt with, maybe move him from customer service or put him in the back, I’m not sure, but as a company you don’t just shove serious things under the rug and move on only to endanger the customers. It’s funny to me that he refused to help her the next time they had an encounter when it should have been the other way around. Immediately, he should have been pulled aside and talked to about his behavior. He should have been asked why and able to explain, not just able to keep working treating customers like dirt. If the store cannot handle their employees then corporate should be stepping in. And if an employee is going through a difficult time they should be given mandatory time off in order to deal with life and work so they don;t “snap.” KROGER IS YOUR BRAND and your letting it get defiled with piss poor customer service and employees. Everything in life can’t just be about money when their are human beings involved, which bring me to my next point cuz I can go on about customer service forever…

I was recently informed that Kroger stores are adopting families for the holidays. My initial reaction was WOW THATS SO COOL! considering I hear NOTHING good about the company, Then this person I know that works for Kroger (has many years in) proceeds to tell me what adopting a family entails (she was buying gifts for the family and I asked her why). She says, “well Kroger gives them a meal.” My second reaction was,” are ykou freaking kidding me, thats not what adoption means.” So if this is true Kroger let me explain to you what adoption means. It means FAMILY FOR LIFE. THEY BECOME YOURS AND YOU TAKE CARE OF THEM. You don’t just provide ONE meal. For example, when you adopt a pet you don’t just go to the shelter hand a dog a bone and walk right back out. NO. When you adopt a pet ir becomes family, you pay the adoption fee, take it home, love it, nurture it, care for it, provide shelter and food and proper health care, play with it, etc…
So again if this is true, your ridiculous and please change “adopting a family” to “providing a meal for a family.” All that money you make and one meal is the best you can do while all your GOOD employees provide clothing, gifts, and toys. That’s pretty sad Kroger when the only good employees you seem to have make your entire company look like a bunch of cheap fools. Wow indeed, Mind blown. All that money you have from all those stores and you can’t pay it forward properly? Honestly you should be handing out all expense paid vacations to loyal employees just for dealing with your shenanigans! HA!

I wrote this because my faith in humanity is dwindling and your faith in your employees clearly is overrated because you don’t seem to care in the way that you should in regards to telling people hat you stand for which is pretty much sad. I feel sorry for the good employees that actually do care, but their care is being squashed by the many incompetent people in management and fellow employees. You as a company do nothing for employees or humanity and that is a crime against the world. Clearly so many others feel this way. If it were my brand (and I am currently building my own company) I would nurture the crap out of it. I would ask my employees how I could make their experience better and what I could do to change the things that need to be changed, I would not just listen but I would hear and understand. ITS YOUR BRAND AND YOUR LETTING IT BE TAINTED WITH NEGATIVITY. I just don’t get companies like you, and I haven’t even told you half of what I know. Please do something, start caring properly, stand for EXACTLY what you say you do and back it up or else in the future you won’t have a company.It may not be in my future but it will be in the future if things keep up the way they are. Handle one complaint at a time, it’ll probably take you forever to fix what is broken, but if your namesake is worth it then you’ll take the time to do what needs to be done. Also, that means to start replying to people on here so they know they are heard and ot ignored, not matter bad or good. Be a company people can be proud to walk into.

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Paula Beaudoin December 8, 2015 at 2:07 pm

I worked at the Kroger store on 7905 Falls of Neuse Road in Raleigh, NC and when I started on Oct. 30th, 2014 I did not have the proper shoes to work in the deli so through Krogers, I ordered a pair and they deducted it from my paycheck in two installments. The shoes came in after 2 weeks and they were too big so we sent them back. Then after 3 weeks, the company sent the wrong shoe and the wrong size. This happened once more and then I asked for a refund from HR (Charlie- a woman). Krogers said to contact the shoe company and the shoe company told me its through Krogers because they took it out of my check. Its been over a year now and I am STILL GETTING THE RUNAROUND. No one at Corporate seems to care but $55 may not be a lot of money to them but it is to me. Am SO SICK OF THE BULL AND THE RUNAROUND, PLUS LACK OF COOPERATION !!!! AND I still worked in my shoes that weren’t appropriate for the job (non-skid). Can’t believe the lack of response and big deal on refunding my money that was taken out of my PAYCHECK. THAT’S STEALING!!! SUCH HYPOCRITES!!!

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Ashley December 4, 2015 at 10:17 am

My family and I were in the Kroger store last night located at Barnes Crossing in Tupelo, MS. We had a situation where my 7 year old ate some blue substance off the floor located in the deli department. It turned out to be Spill Magic. There were no signs stating CAUTION. In fact, it was under a machine in a pile. With the inviting blue color and sugary looking texture my 9 year old told my 7 year old that it was blue sugar from the donut machine and my 7 year old tried it. There were donut samples sitting right above it that the deli worker had told my children were free. One of the workers got a manager involved, who by the way handled the situation by reprimanding my children (which I had already done when the incident occurred and several more times throughout the night). My son was in tears and scared and so was my daughter at this point. Then the workers stood around and proceeded to laugh about the situation and point at me and my family. Now, I do not in any way disregard the fact that my 7 year old should have known better than to put a blue, very inviting, sugary looking substance in his mouth from the floor of a grocery store but the fact is he did. He can read and would have known had there been a caution sign in front of it. On the other hand, if he had been 3 and couldn’t read and put the substance in his mouth it would have been possibly fatal. I called Poison Control first thing and for the rest of the night had to watch my child for blisters in his mouth, vomiting or sudden swelling. Luckily, he didn’t get but a taste. He was punished for his actions and I don’t believe he will ever do something like that again. There is, however, the chance that if you leave something like that out again without cleaning it up and without a sign that the store might not be so lucky. My husband is disabled, I have 3 children and work full time. It is hard to make my money stretch so I choose to shop at Kroger, as do a lot of my family members, where I usually get good service and good deals. We chose to go ahead and get the groceries we had in our basket last night but I don’t believe I will be shopping at that Kroger anymore. I try to be a good, honest person, I don’t plan on going the legal route with any of this. But if this were to happen to someone that did pursue legal action, it might not end so well.

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Keturah Whitaker December 2, 2015 at 3:55 pm

I moved from the Bay Area to Seattle Washington on 9/26/15. I immediately looked for grocery stores and was pleased to find a grocery store of the Kroger family called QFC, right across the street from our apartment. The first time I went, I picked up veggies, tofu, juice, organic flour, wine, etc. I approached the cash register (complerely unaware that I was headed into a very disastrous, violent, intimidating, misogynistic, racist, xenophobic, Hitler based behavior from a cashier by the name of Roger).

I set the carry basket down and advised the cashier, I would hand him the items I was going to purchase and that I might not get everything in my basket. He looked at me and began snatching the items I was handing him. His body and hands then started shaking in a violent manner.

Please note, he never said hello, hi, how is your day. I asked him was he ok and asked that he let me know when I reached 75.00. No acknowledgement from him. He continued to roughly snatch the items I was handing him and I asked was he ok again. He then looked at me and said very loudly and in a menacing, threatening tone, do you want me to tell you or not when you reach 75.00? This was when I started to get physically scared; I felt threatened because of his behaviour towards me. During this time, a line had developed behind me and I asked him why was he talking and treating me this way? He didnt answer and looked very, very, very, very, very, very angry.

I then knew it was because of my ethnicity. I am Dominican, Black, and Native American.

I looked around because this entire incident was on display. Everyone in line saw how he was treating me (all white), and no one said anything. I walked around the cash register and I looked at the bagger (also white) and asked her, in front of him, why is he treating me this way? Her response: well, everyone has a bad day and she looked away. She never once intervened. How very, very sad. If she didn’t want to stop the injustice, who will? I looked at his name tag, saw that it said Roger, and I asked him again why the discrimination in his treatment towards me? He started yelling and I asked him to stop everything and then I asked the bagger, to get the manager. She came back with the manager and I asked her to finish my transaction because of the racist behaviour of Roger. She apologized, took me to the next register and I explained to her the entire ordeal. I asked for a next day follow-up. I left the store and realized I didn’t have both bags. I immediately went back to the cash register and my 2nd bag was not there. It had mysteriously disappeared. I don’t think that was the case. I believe, Roger saw me leave it and intentionally hid my 2nd bag.

The next day, I decided to proactively follow up with the store manager, Eric Roner. He wanted me to come in and I did. I told him the story and how badly I felt for receiving the abusive and racist treatment. He apologized and stated, I’m not supposed to tell you this but, I demoted Roger 2 weeks ago and we have a history of issues with him. Maybe that has something to do with it. I accepted the apology and was given a $40.00 gift card for the incident. This gift card in this circumstance, was unacceptable to remedy the treatment.

Last night, December 2, at 11:15pm, I went to QFC, picked up a couple of items, went to the cash register and the cashier left and refused to process my purchase. Someone by the name of Brandon (swing team lead) came over and started the process and I asked him what happened to the first cashier? And what is his name? Brandon advised his name is Roger and I said oh, now I understand. I said is it customary to get refused service? His response: look, I don’t know what’s happened between you two. I looked at him like really? When Brandon finished and I saw my total, Roger came back over and stood next to Brandon, and stared at me in a very threatening way. Based on the look n on Roger’s face, I felt that he wanted to harm me and I became frightened for my life and rushed out.

I called and spoke with the assistant store manager at 8:59am this morning (JJ) and advised of last nights travesty and also the October incident. I asked for Roger to be removed from his job, he advised they were unionized and could not remove him and if it were up to him, he would fire many of the people there but could not because of the union. So I said, you mean a customer can be harassed, non verbally threatened, intimidated and treated in an inhumane manner based on skin color/ethnicity and it be ok? He said no and he would do everything in his power to remedy this and would have Eric to call me. I also stated to JJ, I don’t need to shop agaon in this store and be treated this way ever again and I don’t need Roger to retaliate from this 2nd complaint and see me in the parking lot and attempt to harm me in any way. If this should happen, I will call 911.

I did not hear from Eric and I called your corporate office to file a complaint. In my complaint, I asked for the removal of Eric Roner the store manager, Brandon the shift team lead and Roger the cashier.

You are hiring people that lack diversity and that is very dangerous. What does that say about your leadership team? Is the team exhibiting the same behavior?

Burning questions: are you normally in the practice of hiring racially biased people? And/or people that are unable to stifle their prejudices towards people of color? Is that how you effectively meet your daily sales goals, your organizational objectives? How you plan your road map 5 years down the pipeline? If this is your strategy for your business model, I suggest you change it fast. Today’s climate will no longer stand against injustice. How Roger treated me in both instances was undeserved, unacceptable, threatening, hurtful, scary, xenophobic, terrible, menacing, and I am now fearing for my life.

How are you going to prevent this from happening to any person ever again? No matter the nationality, gender, race, disability, sexual orientation, or religion?

I will always stand for racial equity and this wasn’t it.

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Susan Homik November 29, 2015 at 6:35 pm

PLEASE READ I felt I needed to share a part of my day yesterday with you.
Yesterday, I stopped at the Kroger gas station on Gratiot in Roseville Michigan before I headed to work. I stepped out of my Jeep in a hurry shut the door and realized I had locked my keys in my Jeep. I went to the small building to see if I could use the phone telling the lady what happened and where my Jeep was parked in front of the pump. She directed me to go to TJMax. Who normally do not allow it but thank God they allowed me to use their phone to call me insurance company which took forever to get help and then my boss who was so ever so understanding. I walked back to the small building to let the lady know that someone was coming, now 2 women present the other woman who was not there before starting screaming at me that I can’t leave me Jeep there so long she called a tow truck and I told her the other lady knew I locked my keys inside and went to call for help. She said the other lady told her she didn’t know why the Jeep was sitting there. I looked at her and I said you knew I told you and you told me to go to TJMax to use the phone as I had no phone. I said why would you lie and have my Jeep towed? What if it were you? She still said nothing. I told the lady I don’t know why she is telling you nothing but that is what happened and she knew. The lady canceled the tow for now she said but I am blocking their pump and if they don’t hurry they will have my Jeep towed. Tears running down my face I went to stand in front of my Jeep praying they would hurry. I was freezing cold watching for help to come it was about 1 1/2 hours I stood now unable to feel my feet and hands, I prayed for God to please help me. The lady who yelled came back and told me she was getting ready to call a tow truck, don’t I have a husband to bring my extra key? I said no mam I don’t. She said you can’t call someone? I said if I could I would but I just had service done one my jeep both keys are inside and I don’t know anyone to call other then my insurance which I have coverage. She said I am not waiting much longer. I couldn’t stop the tears I thought why are people so mean, I don’t know what else to do. After 1 1/2 hours after tons of people came in and out of the gas station a lady said mam are you ok? At first I didn’t realize she was talking to me. I said I locked my keys in my Jeep and I am waiting for help. She offered for me to sit with her girlfriend and her until they came. I said its been a long time I don’t want to hold you up. They insisted. I told her they were the whole story and they could call a tow truck so she parked in front of my Jeep and said over her dead body. Then she continued to call the company who was supposed to be there over and over until they finally showed up this was now almost 3 hours. I will tell you I prayed and even though the help I thought I needed there fast instead 2 wonderful angels showed up instead I thanks them so much. Even though they are not on my Facebook and I thanked them I can’t thanks them enough. 1 1/2 hours not one person said a word to me, never offered help nothing. I just stood watching for help cold, praying with tears running down my face. It is a shame so many people came through because of how cheap the price. And saw me. And just one offered me warmth, a phone and most of all to be there for me. Please remember this I beg you. I would never want anyone to go through what I did, and yes it could have been worse. But please offer help even a phone call whatever. Thanks for reading I am sorry it was so long. But I hope it will make you think the next time you see someone who may need your help. I have shopped at Kroger’s for year’s as a loyal customer and referred friends and family due to sales etc.. I don’t normally go to this Kroger Location but I had just dropped of clothes donated for a child. This time was around 12:30pm and I was finally leaving at 2:45pm 3:00pm. I also used my card and purchased had I paid cash bit used my Kroger card, the purchase was made after I was yelled at so you can get the right time frame. The woman who I first spoke to is a larger shorter black woman in her 20 s or 30 s she is also the woman who said she knew nothing about why my Jeep was sitting there and told me to go to TJMax to call me insurance compay and would say nothing when i confronted her in front of the other woman at this point crying thinking my Jeep was going to be towed and the woman who yelled and screamed at me.in front of tons of other customers what a taller blonde maybe 5. 4 and not thin but a little chunky. She is also the one who can back out and said she wasn’t waiting much longer. I will also tell you that the taller blonde lady when she was yelling at me said she paged me.in Kroger’s which is not next to the gas station. I only went to TJMax because it was right next to the gas station and that is when the shorter Black lady your employee told me.to go. Kroger store is a lot farther down. The lady said she was paging me.in Kroger and the whole time the shorter black employee knew I wasn’t there she told me to go to TJMax. She was gonna let.my Jeep get towed. I will not no matter what the savings will shop or get gas at your stores if this is how someone is treated. The Taller white lady had a white mini van she left and came back in she never even offered for me to sit inside I was freezing. I could not wait in TJMax because of the threat of my Jeep being towed. Again this was at Kroger on Gratiot one Roseville Michigan. South of 11 mile rd. November 28th 2015. Around 12 or 12:30pm. I definitely will make sure my friends and family know how you are treated at this Kroger Store I would never treat anyone this way.

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Cindy F. Fetalvero November 20, 2015 at 2:41 am

MR. DAVID B. DILLON
CEO
Kroger

Dear Sir,

Greetings of Peace!

Yours truly is a college instructor of a 111 year-old state university – POLYTECHNIC UNIVERSITY OF THE PHILIPPINES.

It is our intention to graciously request for your precious time to accommodate our survey regarding our research – COMPETENCIES OF IDEAL BUSINESS GRADUATES AS PERCEIVED BY FORTUNE 500”. The Fortune 500 year 2014 ranked your prestigious company on its list as 24th of top US corporations by revenue for the Year 2014.

We desire to determine your good company’s preferences for an ideal business graduates as we wanted to equip our students to be globally competitive.

Should you consider our request, KINDLY CLICK THE LINKS BELOW and PLEASE FEEL free to FILL-OUT the 3 SURVEY QUESTIONNAIRES:

Thank you very much and God Speed!

Respectfully yours,

PROF. CINDY F. FETALVERO
Asst. Team Leader
Faculty
College of Business Administration
Polytechnic University of the Philippines
4th Floor Dome PUP
Mabini Campus,Anonas St.
Sta. Mesa, Manila

H/P (632) 915-689****
(632) 927-934****
Tel no. 00632 – 335-1777/ 335**** loc 267/324

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Tammy November 18, 2015 at 9:30 pm

I am so sorry for all the horrible experiences that anyone has been subjected to at any Kroger. I’ve worked for bilo and publix and many other companies, and I have to say with all honesty no one company is perfect. There will always be issues weather your a customer or employee. At Kroger we are trained to give the best possible customer service we can. It’s a policy they enforce and some of us really do try to maintain that policy, however for some employees that policy doesn’t matter to them. It’s easy to say Kroger, Kroger, Kroger but let’s be honest. It’s not Kroger but someone within Kroger that caused a bad experience. I wish we had the power to simply fire someone for causing a bad experience, but we don’t. There are steps to follow. I work for Kroger, I shop at kroger. I to had a God awful experience. I was checking out, the cashier was ignoring me, speaking to another employee, then when I got her attention she basically snapped at me, was rude. And the next day I had planned on speaking to Her, but she wasn’t there. Several days later I found out her child was sick, and she lost her child. No she shouldn’t have been rude to me. However I think sometimes we forget that people are human and sometimes there’s things going on that effect us. It’s easy to say leave your personal stuff at home. We all know that sometimes that’s just impossible. I’m not making excuses, right is right and wrong is wrong. I’m simply saying let’s take a deep breath and remember that we don’t know what’s going on in people’s lives, and just maybe that woman who was rude that one day, is normally a exemplary employee who is usually the best at making customers happy. When bad things happen and people are rude, I just say to them. I’m sorry your having a bad day and I hope that tomorrow is better. Because I know I’m not perfect and I’ve had off days to. Again I’m sorry to everyone who has left a comment on here that was a bad experience, and for those employees who hate their jobs and think Kroger is mistreating you. Maybe your right, maybe not. But if I was so unhappy with where I worked, I would find another job. Because we are grown capable people and it’s your life, do what you need to do, to have a good life and a job you can respect and love working. It’s employment, not slavery, you have a choice.

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Chas blount November 15, 2015 at 5:40 pm

The media will be alerted that Kroger supplies Hubert Williams farms tomatoes.Hubert Williams is federal convicted drug traffickers.he also has a state felony death threat charge pending.

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Charles Kessler November 12, 2015 at 5:45 pm

My last 3 trips to the Kroger Market in Calhoun Ga. were what I would call a disaster. A couple of weeks ago I went there with a list of groceries for the next week, on that list I had Gala Apples, and Naval Oranges. Not find them I ask your product man were they were, his answer darn near floored me ” we don’t carry them any longer”. I then turned around and drove to Rome, Ga. where I found just what I looking for at Publix’s and also spent nearly $200.00 for our weeks needs.
The following week I returned to your store in Calhoun, Ga. and much to my surprise you had Naval Oranges, but no Gala Apples. The oranges were Organic and about half the size of normal Naval Oranges. I picked up a few things and checked out knowing I would be in Rome Ga the next day and could finish our shopping at Publix.
Today on way home from Costco’s near Chattanooga we realized we had forgotten sweet yellow onions. So I stopped at your store in Calhoun again, you will not believe what happened. Your produce dept. had about 20 sweet yellow onions and no other onion except red onions. There is a sign under the sweet yellow onions, 10 for $10.00, you folk must think I just landed from Mars, how stupid do you guys think the pubic is? The old saying is “3 strikes our out” I’ll take the sure way to savings, Publix in Rome Ga.
c/o sent to Publix with a recommendation, build a store near Calhoun and take over the market share there.

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BK November 10, 2015 at 5:25 pm

The management team at 495 in Irving Texas is the worst!! I have been an employee for their 9 years and I have never been treated so horribly. I work in the floral department and majority of my shift they call me up front to check! I am NOT a checker! They never do this to any other department but ours. there could be 6 other surge checkers in the building but they call me. I have things to do in my department. my manager told FE ” call FLORAL because they are not doing anything important anyway” sometimes I am checking 4 hours of my shift?? so that’s basically stealing hours from another department. they don’t dare do this to deli or GM but floral ? I have seen the co manager take stuff on shelf and eat it.. without going to register and pay for it.. but recently they fired 2 people for the same thing? why don’t you fire her?? she is stealing from your company!! I’m astonished of the lack of compassion and humanity these managers are trained to have..

last sunday floral received a pallet of ceramic santa claus and snowmen. they are extremely heavy.. I am not technically supposed to be lifting anything. our lousy manager stood there and watched. Did NOT offer to help or get me help… i even said “thanks for NOT helping” and he smirked and walked away. that’s the training you give managers now? not to help us? what if that was him? he would have someone helping him lift.. oh that’s right he’s lazy.. i forgot..
I really do love Kroger. I just question the management we get to deal with.. where do you train them to be decent human beings who care for their employees?

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nat November 6, 2015 at 3:44 pm

Kroger : 2301 Rayford Rd Spring, TX 77386
ABSOLUTE WORST! I have had numerous bad experiences, even with a manager. Emailed Kroger and I have been given the run around since 09/09/2015…. it is almost 2 months later, my last email from them was on 09/21/2015, stating that the manager would be in contact with me. Really??!! The same manager that was more concerned about me letting the public know what I found in his store, the same manager that knows who we are because we were always in that store, we were never greeted or anything from him. Oh, but when i had an associate call him over to show him what I found in his store, he was so so apologetic and really hopes that I would not let that get out to the public……Well I just might get it out there. They are a gross joke.

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Terrence November 4, 2015 at 6:31 pm

I contacted Kroger via email on Oct 13 and received this reply.

“Please add noreply@kroger to your address book to ensure that our email messages reach your inbox.
Dear Valued Customer,
Thank you for visiting the Kroger Co. Family of Stores. We value your comments, questions and suggestions.
A representative will respond to you by email as soon as possible. Typically, we respond to our Customers within 1 business day.
Business hours are:
Monday – Friday: 8:00 a.m. – 12:00 a.m. EST
Saturday – Sunday: 8:00 a.m. – 9:00 p.m. EST
Please know that your information will be kept confidential and protected as detailed in our Privacy Policy.
Thanks again for your feedback.
Best Regards,
Kroger Customer Connect
The Kroger Family of Stores”

It is now November 4, 2015 and I still have not heard anything about my complaint.

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BK November 10, 2015 at 5:27 pm

i got the same email too.. good luck getting any responses..

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Emily October 29, 2015 at 8:20 pm

I work for Kroger in Richmond, TX and let me just say they are the worst company to work for. Their management is lazy as hell. I have tried to get out of this damn union for the past 6 months and NOTHING HAS HAPPENED!!! I feel bad for these customers because I see the way the supervisors and the other cashiers treat them and these customers don’t deserve it. I want to apologize to all of you customers who have had a real bad experience with any Kroger store in any state. If it were up to me 95% of these people wouldn’t work for Kroger in the first place!

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BK November 10, 2015 at 5:30 pm

i know that feeling.. been there, dealing with horrible management myself.

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Heidi October 18, 2015 at 3:57 pm

I visited this comment section two nights ago. My intention was to relate a bad experience I have had with one of the many Kroger stores. Sadly, upon reading the comments I was astonished at some of the rebuttals from a person named Kendall and his humiliating remarks toward people with complaints on this site. One person was ridiculed for his grammar. Another person berated because she was dramatic. Still another person was treated in a shocking manner involving language which I found offensive. I wrote an email asking who this Kendall was. So let me get this straight Kroger. If you have a bad experience at a Kroger store, you can comment about it but you will be berated by the all knowing Kendall. Double whammy! We get to have a second forum where we can go to be further humiliated in the blog. You didn’t think twice about letting Kendall deride and ridicule people who had already had a poor experience at your stores . Wow!!! Just sayin’!! I

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Heidi October 17, 2015 at 1:04 am

Who is this sanctimonious prat named Kendall? There isn’t anywhere else to take your complaint if the local stores won’t listen to you. No phone numbers are listed on the website for human resource complaints and if these people want to complain on this blog it’s their right to do so. Maybe Kendall should practice some professionalism. Is Kendall’s last name Kroger or what?

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Laketsha hill October 16, 2015 at 11:50 am

Work on customer service!!! In is lacking in your stores

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dolores flores October 13, 2015 at 11:27 am

i have always love to go to krogers great sales ,but not great service long ago maybe but not now people have rude behavior .i worked in a grocery store .we were suppose to smile and leave ur problems at home and give good service to everyone ,not just ur friends.what happened do u not care. i was in a kroger store in beaumont texas on 3845 phelan. plz get them to smile and helpful and not complain. cause im short take the time to help with a smile ,not look at me and give me a face. plus im a senior . thks for listening to me

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theresa parker October 5, 2015 at 10:04 pm

I’ll be happy to tell you what is wrong with the work force in this company. My husband is the asst. store director in the Kingman, Az. store (#190) and he has been so BRAINWASHED since he went into the MD1 training program that he no longer has a family. DO NOT LET THIS HAPPEN TO YOU!!!!! He has only been an asst. for 2 1/2 yrs.. Prior to this, he had his issues, but they have trippled in volume at home. He has informed me of a person in the pharmacy who was in there for 2 yrs. to become a pharmacy tech and failed her test not once, but twice. Would you want that person filling your scripts? I definitely would NOT! She is still in the pharmacy almost a year later, WHY! I believe the store director is keeping her in there because she is very good at skimming off of peoples scripts and selling bags to employees. People need to count their meds before paying. If there is no response or resolve to this issue, I will start writing to all the newspapers editors to get the info out there to the public. I believe this company is sick and needs a major revamp!!!!

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Worried Customer October 7, 2015 at 12:29 pm

I want to make this perfectly clear…. I’m not asking for more medication or extra medication. I just feel that there is a problem in the pharmacy at the store on the corner of Nolensville pike and Concord rd in Brentwood TN. Last month after I filled my prescription I happens to notice that it looked like I didn’t have as many pills as I should have so I counted them and I was 8 short from what I should have had at that point in the month. Being a few days had passed I didn’t call because I knew it would fall on def ears and in this day and age I would look like a drug addict trying to get pills. Being they are pain meds for a back surgery I had a month ago. Well I had this months script filled and decided to count them as soon as I got home and to my surprise! I was shorted again I immediately call the pharmacy to report there mistake and as foreseen was treated like a person trying to get something over on them. Even after trying to explain I’m not asking for more pills because honestly I don’t take as many as are prescribed. I just don’t want a drug addict or drug dealer handling my or anyone else’s medication. Also they told me that they would count there inventory and let me know if they were off. Well no surprise they didn’t call me back I had to call them this morning and wait for it they told me there inventory was correct. Which was no surprise. So I’m no detective but if the bottle on there shelf has the correct amount in it and the one they gave to me doesn’t then the only place they could have gone is on there floor or in the persons pocket that filled my script. What I want to know was it the same person 2 months in a row? And how often do they drug test there employees because at this point they have stolen 1/6 of my prescription of a controlled substance which I believe is a felony in any state.

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K.R. October 21, 2015 at 11:21 am

Yes that is a felony in every state. And as a former Kroger employee, the only time they drug test their employees is when they are hired. The only other time they get tested is if there is an injury at work or some other sort of mishap. That’s it. Next time, bring a witness and get a store manager, not the pharmacy manager, and record from your phone or your witness phone the entire process and count your meds right there under the store camera, your own, the manager and all of the witnesses before you pay for them! And count them out loud.

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jeff October 4, 2015 at 12:19 am

I’d like Kroger to have a small neon sign at the entrance of each store which would, when lit up, say “Self Checkout Only” for use during those hours when that’s the only checkout option. That way, I would know when to not enter your store. I don’t want to use a self checkout system, and I don’t want to enter and shop if that’s the only option for checkout.
I tried to send this to Kroger by way of their customer contact form on line, but that would not work for me

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S.T September 30, 2015 at 11:59 am

After reading some of these comments I now understand. I work at a Kroger in Kentucky. I smile and greet the costumers, have a friendly conversation while I an scanning their orders, and the other employees hate me, and talk about me very badly but I just smile and go on. The customers give me a sad look and say have a nice day, I day the same. What is wrong with the work force?

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S.T September 30, 2015 at 12:01 pm

Correction; say

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