Kroger Corporate Office

Kroger Corporate Office Address

The Kroger Company
1014 Vine St
Cincinnati, OH 45202

Contact Kroger

Phone Number: (866) 221-4141
Fax Number: (513) 762-1575
Email: Email Kroger


CEO: David B. Dillon
CFO: J. Michael Schlotman
COO: W. Rodney McMullen

Kroger History

Kroger was founded in Cincinnati, Ohio in 1883 by Bernard Kroger who invested his life savings to open a grocery store in the Mount Airy neighborhood of Cincinnati.

In the 1930s, Kroger was the first grocery to monitor product quality and first to have a store surrounded on all sides by a parking lot.

In 1955, Kroger acquired Henke & Pillot.

In the 1970s, Kroger was the first chain to introduce electronic checkout scanners.

In 1983, Kroger acquired the Dillon Companies, a Kansas grocery chain.  David Dillion is the current CEO of Kroger.

Many other acquisitions followed in recent years including Pay Less Food Markets, Hilander Foods and  Scott’s Food & Pharmacy.

In 1997, the company merged with Fred Meyer.

Today, the company operates over 3500 stores.  The Kroger corporate office is still located in Cincinnati, Ohio.

{ 297 comments… read them below or add one }

Ray Kircher August 9, 2015 at 8:52 pm

Do Not Shop at Kroger Co. ‪#‎KrogerCo‬

I purchased two Visa Gift Cards that wouldn’t work anywhere. Went back to Kroger of Oak Ridge, TN to return them. A very rude Kroger agent ran the cards as a sale with her manager override key. She threw the money on the card back at me, and then kept the $12 activation fee which didn’t activate anything. Every time including when the manager swiped them, it stated “not authorized”. So don’t shop at Kroger if you want customer service, you won’t get it. I suggest a local store where you can get better customer service. They stole my $12. Well if $12 is so much to them, I will move all of my Kroger purchases to the store that is their Competition here in Oak Ridge, TN. I will move my food purchases, pharmacy purchases, gift purchases which total much more than $12. I will also not support Kroger and actively put out social media denouncing Kroger Co. and their rude, greedy crooks they are to everyone I meet. It is time to move on Kroger, you are going to lose some customers. I don’t expect you to contact me back.


Vanessa Brown August 7, 2015 at 12:56 pm

I visited this store on 8/1 and I must say the wine steward name Rita is one of the most disrespectful unprofessional people I’ve met in a long time. She was very rude and condescending towards me. She yelled at me at the top of her lungs in front of staff and customers alike. I would not shop or visit this store to save my life. The employees are a reflection of the experience you will have while visiting businesses.They can improve the image of a business or greatly affect a consumer’s experience. Although I’m sure her less than desirable attitude does not reflect on the company as a whole. However, I’m afraid Kroger need to offer up customer service training to its staff members to avoid unruly employees like Rita. I don’t need my local grocery store wine steward to verbally abuse me, that’s okay I elect to shop elsewhere to avoid people that are obviously unhappy with their lives and job.


Vanessa Brown August 7, 2015 at 12:56 pm

Subject: Kroger Marketplace in Forney, TX

I visited this store on 8/1 and I must say the wine steward name Rita is one of the most disrespectful unprofessional people I’ve met in a long time. She was very rude and condescending towards me. She yelled at me at the top of her lungs in front of staff and customers alike. I would not shop or visit this store to save my life. The employees are a reflection of the experience you will have while visiting businesses.They can improve the image of a business or greatly affect a consumer’s experience. Although I’m sure her less than desirable attitude does not reflect on the company as a whole. However, I’m afraid Kroger need to offer up customer service training to its staff members to avoid unruly employees like Rita. I don’t need my local grocery store wine steward to verbally abuse me, that’s okay I elect to shop elsewhere to avoid people that are obviously unhappy with their lives and job.


laura williams August 4, 2015 at 9:09 pm

I live in Middletown .I go to Kroger and I sometimes have a lot of food and not one person ask to help me out with my cart .I’m 59 and I have copd I know I could ask but when they see you with a cart of food they should ask .Kroger’s use to .its not only in Middletown .iv had it happen in hikes point .they seem to not care .I spend 2-3 hundred i think that should matter. Or what ever you spend


Andrew Wright August 2, 2015 at 2:19 pm

Dear Kroger Executives,
Today Sunday August 2nd my family and I stopped into Kroger at Barracks Road in Charlottesville VA to pick up our weekly groceries. Arriving at the check out line with a full cart, two restless children 2&4 and a beautiful wife who is 7 months pregnant, I quickly realize that no one is bagging groceries. $120.00 later and having to bag my own groceries, I turn to see two employees sitting there watching me wrapping up the bagging process and my beautiful wife keeping the kids under control. While leaving the store, the customer service representative Kathy, doing her best to pretend she was helping bag a four item order continued to stare at me. At this point I politely mentioned to her I did not appreciate her staring at me and my family all the while I bagged my own groceries for a $120.00. At this point she rolled her eyes, gave me a childish face and told me to have a nice day. After putting the groceries in the car, I decided to ask to speak to the manager on duty, Tom Shepherd. Tom, listened to my concerns and barely could muster up an apology for the non existent customer service and basically told me to have a nice day. Because of the non existent customer service, it will be hard for me to continue shopping with Kroger or Harris Teeter. Each month at Kroger Alone, we spend 400.00, roughly $4800.00 a year. With that being said, I am sure Foods of All Nations, Food Lion and Fresh Market will gladly accept my business and provide customer service. Not to mention, all three of those stores are extremely clean.

Thank you in advance for your timely response.


bobby July 30, 2015 at 11:51 pm

I am a worker at the Columbus bakery in Columbus Ohio and I am very disappointed in this place the managers and the people in HR treat the employees like trash Tom hillberry is very rude and does all he can to get people out the door. They don’t care about the Roach or mice problem there has been many bugs inside the dough and they still mix it and sell it to the customers


William Nichols July 29, 2015 at 2:22 pm

I Am VERY Disappointed That YOUR Store #689 Had ME come in for an interview that was confirmed by email but yet the interviewer did not show up (Tiffany stated it was her day off and she wasn’t coming in). I was in the military in the late 70′s and received a honorable discharge.

I don’t appreciate my time being wasted because your interviewer did want to come.

William Nichols


Michael July 26, 2015 at 8:22 pm

I went to the Dollar General store by my neighborhood today and started a conversation w/ an employee there. Through our exchange I learned that Kroger Inc. actually had the audacity to have Dollar General quit selling bread.


georgew= jones July 14, 2015 at 12:23 pm

kroger stole $150.00 from me- i got a pre-paid visa card and put $200.00 on it 1 deduction of $50.00 for cell phone bill you bastards stole the balence – i work hard for the little money i get why are you scumbags stealing from us small people-i want my money returned NOW


Jerry Jackson July 8, 2015 at 5:24 pm

Let’s start with my call to Kroger Customer Service = ON HOLD FOR 20 MINUTES = THANKS MR BRUCE LUCIA, as I had nothing better to do !!!
The Idiot manager ( Mr Thurmond ) of the Kroger located at Caroline St and Moreland Ave in SE Atlanta has remover the Bottled sweet tea, un-sweetened tea and other drink items from the Food Service Line = HOW STUPID IS THAT ??? NO DRINK OPTIONS AT ALL FOR THE FOOD SERVICE LINE ???
This same Mgr Mr Thurmond said he would bring me the Regional Mgr name and number which he did not = he pulled a vanishing act = ALL OF THIS ESPECIALL THE 20 MINUTE WAIT ON KROGER CUSTOMER SERVICE = WHAT’S UP WITH THAT ???


jesse July 4, 2015 at 7:02 pm

i have a problem. my wife works at krogers. Two weeks ago she got on the website and asked for the 10th and 11th off. the 11th is my grandfathers birthday, he had a massive heart attack just this march. so he want to all his children, grandchildren and great grandchildren. so he wants to see his great granddaughter, my daughter who is 6 months old and is still breast feeding. now my grandfather lives four hours away. so what the mangers do is give her the 10th off and not the 11th. the assistant manger changes it for her. so today the manger and the main manger of the store go back and change it. telling her that they cant give her that day off because the manger didn’t give another employee off that Saturday and now he is filing a grieves letter. Now they wont give her the day off so that mangers don’t get in trouble. they have told her that if she don’t show up they were going to write her up.


Christie July 3, 2015 at 3:18 pm

I heard that some House members of our government are pushing for a measure that would ban meat producers from including country-of-origin information regarding their products. I personally don’t care if it’s a Republican or Democratic measure, but I do care that such a measure will pass the Congress and Senate and take away my choice to decide. I don’t know how they can justify such a measure but I believe it hurts consumers who want to be able to choose to buy meat from a foreign county or buy local. I don’t believe Washington will listen to me but I do believe they will listen to a corporation as big as Kroger. I ask that Kroger publically demand that all of the meat sold in their stores and subsidiaries have the county of origin on the front label. Personally, I have recently changed my diet and because of that I have made better choices in what I eat and what I purchase. If I choose to eat meat from China or refuse to eat meat from China, then that is my choice. I don’t like the meat industry making that choice for me


Juanita Allen June 26, 2015 at 9:47 pm

I live in Grand Prairie, Texas and Kroger is the only big grocery store close to us and I went there yesterday 6-25-15 & they were very low on vegetables and fruits the meats were in small portions so I had to by double the meat just to get enough meat. I was very disappointed. Also we have a lot of handicapp people that need to use the special ridding carts they use to 8 of them now they are down to one it makes it very inconvenient and hard on the customers I have talk to a lot of them and they are saying that if nothing is done they will have go out of their way &Go to another store please help us and get us some more riding carts please.


Tuttle June 13, 2015 at 1:18 pm

Kroger robbed me. They deposited the checks I wrote them and my bank paid them. Then they came back without my consent and took $200 from my account and called it returned check fees. The checks was paid not returned. I have bank statement to prove it. How can they do this?


Jane June 4, 2015 at 1:22 pm

just opened up real bacon bits with expiration date of SEpt 15, 2015. They were all green and gray. I don’t want to just return them, i want to know what is in the bag. est 7202
number 11110 80006
I filled out email to you and it disappeared – i called and got transferred to store by me. I thought i was going to be transferred to someone in the kroger dept.
not good customer relations – i won’t return for refund until i hear back from you, you might want to take these bits to lab!


Tim Rawls June 4, 2015 at 10:40 am

Krogers Charlotte pike Nashville TN. NO FRESH MEAT. Meat dept cordoned off with HAZARD TAPE. KNATS IN PRODUCE. FROZEN PORK thawing in freezers. STORE IS RENOVATING AND NOT SAFE. Backhoe operator covered car in dirt. WOULD NOT STOP, before I could get in car.. SO WAS I.


Andrea May 30, 2015 at 10:54 pm

I am a Kroger customer. I have been a customer for many years. I came into store #375 at 1131 pm on the 29th of May and I was thoroughly disappointed. I had at least 150.00 worth of groceries in my cart only to get up to the register and discover that there were no lanes open. The only 2 lines that were open were self check out lines. There were at least 20 customers waiting. That is absolutely ridiculous. There was a stock person standing off to the side complaining and stating multiple times that he was ready to clock out. I have never seen such. Why were their no lines open to accomodate the people who had more than 10 items? I should not have had to ring up 48 items in the self check out lane. I am very upset. This makes me not want to shop at Kroger.


Rosalind Durham May 19, 2015 at 9:46 pm

Dear CEO and Board of Directors of Kroger Company:
I am a faithful and dedicated customer of your company for over 20 yrs. I am very very disappointed in the management at the store at 2632 Frayser Blvd in Memphis Tn. 38127.
Saturday at approx. 5:50pm I had a fall in your parking lot. I do not want to put everything in this e mail but I will say this I was transported to the er by ambulance. My daughter ran inside to get help the security guard came out side looking stupid and lied I am going to get the manager. Thanks alot nobody never came. Blood was running from my leg like running water. Kroger you have taught me that you DO NOT GIVE A DARN ABOUT YOUR CUSTOMERS ALL YOU WANT IS OUR MONEY. There is more to this, this is a shame to the FRAYSER COMMUNITY. Please Respond!!!!!!!!!!


kimberlee turner July 24, 2015 at 2:55 pm

I also had a fall inside the store recently on sour cream that was on an aisle. An employee witnessed it and instead of them helping me up , they ran to get caution cones and I slipped on stuff again in the process of getting up . I injured my hip. leg and pulled muscles from hanging on to cart during fall. I reported it because I was in pain and wanted to know why employee didnt assist me and needed help to get to my car. After weeks of not hearing from them i contacted lawyer who wanted me to make a huge law suit out of it and I declined because I felt like kroger insurance and I could work together on it and I could atleast get my 3000$ nedical bills pd from it. I am in the process of talking to their investagators and it has been a veru unpleasant experience to say the least. Ni good deed goes unpunished thats for sure. I thought Id save everyone money by leaving lawyers out of it and them make it right with me. Video evidence and employee statement s should be enough to show they are liable for my unforrunate accident. Boy was I wrong. I thought these money hungry abulance chasing lawyers shouldnt benifiet for my pain and suffering by getting half of what kroger insurance should respectfully pay and even apologize for my misfortune that occured during my shopping experience with them. So I declined their services and have spoke to krogers investagators several times who only try to discredit and get information that they can use against me to say, ” We, Kroger are not liable for your fall and we dont pay hospital bills”. I am so upset that that shopping trip cist me 3,000$ and i didnt get any food. I got a messed up hip. back and leg that took a month or more to recover. I know now why people are constantly suing people because people dont want to pay or take responsibility for things that they are responsible and liable for. That employee could have helped me up and kept me from falling again. He even left the area leaving it open for next customer to fall on. Im not tryung to get rich. I was so embarrassed and now humiliated for thinking I could or would be treated descent and fairly by krogers insurance company. Now im suffering from mental distress by this waiting of the investagators to complete their investagation on if they can get out of paying me anything . They are sovrude on phone and interrupt me whenever i try to say things like.,” employee at customer service desk said out loud I knew he should have gotten that up sooner.” One even replied to me that it was not the employees responsibility to help me up. His job was to go get a manager?????? Excuse me. Well I beleive if he had of helped me I wouldnt have slipped the second time which.probally caused me more injury. I just want kroger to work with me and be fair instead of making me feel like im the one who should be ashamed for reporting my fall to them in the first place and thats not the case. I could have obtained motley and associates who wrote me 20 letters andceven came to my home wanting me to sign a contract with them so they could rack up on my pain and suffering and all the inconveniences its cost me. And I just wanted kroger to help me honestly and fairly. Im waiting to hear from them and by how they talk to me Im afraid the outcome when they get back with me wont be a good one.. If anyone from kroger with any authority to help me. please feel free to. My email is kimb*****


Jane Smith May 19, 2015 at 8:02 pm

I just want to say I have lived and worked in Auburn, Alabama for almost 20 years. I have been shopping at Kroger that long also. Recently I have had some very bad customer service and almost sarcasm from some employees. Pam form the Auburn Kroger cannot understand English, but is smart with her body language and head shaking. Stephanie at the Opelika Kroger is slow and untrained and Mary Clark one of the front managers at the Opelika store is rude and quick with her mouth and demeanor and she also finds it difficult to add and subtract. I believe I will either move or drive to Atlanta from now on to buy groceries. Thanks Kroger for you crappie customer service.


krissyp April 28, 2015 at 4:08 pm

I was at the Westerville ohio store on Schrock rd when walking into the store … i FELL… ON CAMERA! However, after filing complaint at store & spoke w/ a RUDE, HATEFUL WOMAN BY THE NAME DELSIA HIGHLY WHO WAS QUITE NICE @ 1ST THEN before I had a chance to heal from spinal surgery she comes at me with the offer of a $100 Kroger forward. Now,yes I have insurance that covers most and at the time I asked for $400-$600 for the fall and money I put into Dr but now I have more problems that may be from a result of the fall. I’M Upset that she NOT ONLY HAS AN ATTITUDE PROBLEM (and that probably helps in her area )but to offer a $100 for my inconvenience is an INSULT! I FOUND BUGS INSIDE MY BLUEBERRIES &WAS GIVEN A $25 FORWARD. Now,I will inform my attorney of the disrespect I received from the Kroger company and give the audio tape I did record. I’M NOT TRYING TO TAKE ADVANTAGE OF MY FALL… I’M MERELY ASKING FOR BASIC RESPECT THAT SHE (DELSIA HUGHLEY )HAS FAILED TO GIVE AND to state that I’m willing to work with ANYONE ELSE ABOUT MY CLAIM.. PLEASE CALL ME AND HOPEFULLY WE CAN WORK SOMETHING OUT REGARDING MY CLAIM. THANK-YOU FOR YOUR TIME & I HOPE SOMETHING IS DONE TO HELP MS.Hughley get a better view of her job rather than LIE & SPEAK WITH A RUDE & HATEFUL TONE & VOICE.


Harold G. Jordening April 22, 2015 at 9:20 am

Dear Sir: I sent the following letter with my new method for carrying out grocery bags in those thermoplastic bags which makes it much easier and simpler for customers who may be in a hurry as they would not have to push the shopping cart out to off load it, push it to where carts are staged and if it is raining an even better reason for using it. The way it is designed is in addition to those mentioned in the letter is that Ergonomics was factored into the design as it is round as opposed to any other form which makes it easier to it fits the form of the human hand. If possible would like to make about 10 of them to make a test to give to any customer willing to use one to determine customer satisfaction which is my goal as a satisfied customer always comes back and if the customer approves of the idea you can say that it is “customer approved. When I approached one of the lady managers,in the ColiervilleTN. store I did not , unfortunately get her name, however if I see her in the store I will know her. This manager agreed with me on the idea that such an idea would be a good one as at that time I had not made any and would make customers satisfied and happy thus keeping your customer base and even possible increase it. This will, at the same time keep more profit in the plus column then in the debit column. If you were to allow me I would make about ten of them I would gladly do so. There is an old saying in German that says “Probiern geht uber studiern” which translated says: “Trying is better than book studying the problem”..
Thank you very much for reading this email. I am over 82 yrs old. have been retired since 1987 from the USAF (21 yrs. in AF and 10 in the US ARMY 56-66 and from, the USPS

Harold G. Jordening
Msgt. USAF (Ret)

Harold Jordenng Msgt. USAF (Ret) Oak Grove Cv. Byhalia MS. 38611 (901) 846-**** Email: g*****
Re. New Product:
Dear Sir:
I am sending you a new product which I call the “PORTA-BAG-TOTE” (Patent Pending) which will provide your company with the following financial benefits for your company.
1. It can keep more shopping karts in the store as opposed to having an employee having to go to the parking lot to get them back in the store. At the Colliervile TN. Store it would mean an average savings of approximately $1.02 per hour for their employee to bring a cart back to the store for customers to use.
2. For your store the cost of the small tool is approximately $1.90 each for every !000 units and you when you sell one to a customer for whatever price you make a little profit here also.
3. If you give each customer a savings of .01 on gas purchase if they use it they will be more than glad to use it.
4. When two customers leave the store and Customer A who does not have the tool stands in the rain to unload his shopping cart. Customer “B” who uses the tool goes to his car and after putting the purchase in his vehicle leave and does not stand in the rain.
5. Safe. Easy to use,
6. Fits easily in ladies purse or pants pocket,

I live on a pension so the package was all done by me and not by a professional. I tried to make clear as possible what it will do for both your company and your customers. If you decide to purchase it I will have the package done up by professionals. It is presently patent pending which I felt necessary above all things for my protection. My phone number and email address are above.
Thank You

Harold G. Jordening


Mrs. N April 14, 2015 at 2:02 pm

I have worked at a Smith’s 123 for a little over two years. My job offers great pay and decent benefits for the area. I have no complaints there. I do however find some things that go on in the store quite shocking. The lead customer service manager is highly rude and unprofessional. He constantly puts employees down and berate them in front of customers, makes inappropriate comments to female employees and customers alike, and when he has a disagreement with some one offers retaliation in cutting they’re hours available to work. While the store director and every other upper management has been made aware of this by employees and customers alike, and even corporate office nothing has been done. In the last year we have had two employees quit and these are employees who have been there upwards of years not a few months. My question to you corporate is where does this stop!? He has been in this position for 10 years and will continue to do so unless you do something. The store director had made it obvious this kind of behavior is tolerated and should not be. It’s makes sense to want to have happy employees in a good work environment so that customer service is our main priority but from the looks of things that is the least of most managements concerns.


Annette Serianni Crow March 25, 2015 at 10:06 pm

I Annette crow has worked at store 227 in Newport Oregon for 15 years and in the last year because of my schedule in summer they have or your corparation has taken everything from me with no expanation first first benifits then vacation and thbis year in all years worked there I HAD TO TAKE A leave short term disablity which i thought because i have sick leave should get that. but no so got one week and then had wait month to get another ok and still have not recived my chheck. then this last week I took one day sick leave because you dont pay for the first and agian have plenty sick leave and only gave me five hrs when shift miss was 8 hrs. why do you treat people like this?


edward earl thomas March 14, 2015 at 3:00 pm

Edward earl Thomas 367 86 —– cell 989 402 **** or ms Thomas 989 790 ***** and now blue cross blue shield stared in fl and now mi the network in nov. for all teeth etc., to Kroger ceo dillion cfo coo etc., judicial misconduct compliant judge/nussal 5th recusal merck it was tendered but liaison/lawyer russ herman never contacted myself nor the American bar or Michigan bar etc., the attorney grievance commission faxed mdl faxing rule and judge batchelder/Maddox 6th social security etc., exparte triple jeopardy and bankruptcy( local rules) and judge kolinisk/catterson 9th Pfizer bextra Celebrex sent local rule but the 5 th and the 6th has not sent to local rule I asked through voice mail now I asked circuit executive Maddox/catterson and circuit executive shareen bay city and all judiciary members now for $90.00 for $25 nohting for free food at Kroger/art dore 989 686 1470 and talked to managers they said ok now gnc 412 288 4600 fax 4764 but no-non food and I am homeless doing home-work and malnutrition and diseases at mission(s) etc.,
you are my witnesses and add ceo cfo coo arbys 678 514 4100 and ceo cfo coo Kentucky fried chicken etc., but lawsuits third parties and have them call me and pleases fax this chat to ceo McDonald 630 623 3000 fax 5700 on Washington and Euclid etc., (fire department/ems call but refused to take burgers I took them to police and sheiff bay city) etc., and burger king Holland Saginaw mi etc., and taco bell on Euclid and wendys (Macomb mi) bay city mi etc., and mission(s) etc., I try to fax proff revew and I need gifts or loans liaison/lawyer herman nor carbraser etc., nor president Obama refuse to call advocate capital for loan


Nick Just March 3, 2015 at 3:24 pm

VP Merchandising Kroger , We own and operate an apparel company that makes men’s and boys knit tops and other textiles for the home . Our company name is Alliance Tradehouse. We wish to contact and speak to the buyer in charge of men’s knits in your stores. We see you have added apparel in your marketplace stores and we can help you provide excellent quality goods at great pricing for your customer at great margin for Kroger .Please let me know how to contact the appropriate department and person.
Thank you
Nick Just


Mrs. Customer March 3, 2015 at 10:36 am

I have called the 1800# and only received a no-hearted apology for the indignity.
1. Manager Patel refused to meet with me.
2. Cashiers refused to let me add on $50 to my Kroger gift card by my personal check, in order to purchase Kroger gas. BUT after 1 hour and 45 minutes cashed my personal check for $50 and then placed the $50 cash I received from my personal check onto the gift card.
Cashiers Veronica, Tammy & Jay told me the manager was unavailable and there was nothing I could do to resolve the problem.
I filled out 3 complaints Re: Your Comments (#20577552) (2)

RE: Your Comments (#20577552) (2)


Jennifer Carlson February 25, 2015 at 4:36 pm

I worked at Kroger# 400 for 8 months, never late or written up. Several weeks ago suddenly everything went sour, conversation about not wanting anymore white people working in the deli to be put in the walk-in cooler door being shut and held close with the lights out. This is NOT SAFE, uncalled for. I reported it to a store manager Mr. Scott and and both deli managers and nothing was done about it. That was not funny or being professional employees. Not only that but having to pull a float of chicken across the floor of the sales floor that is to the department to go to, and pick up those boxes by yourself and put into the cooler, with NO ONE wanting to HELP!!!! To top that I got screamed at things snatched from me things slanged around, all because the dept. manager was mad and wanted me out. what other reason did she have for this behavior. She is not management material the only time she really care to help and do anything was when she saw the store manager Billy Chappell coming. This store manager is a lost cause too, He is always putting his hands on women whether they are employees or customers, this is totally UNPROFESSIONAL!!!!! Store # 400 needs some cleaning up action taken.


Customer February 19, 2015 at 2:47 pm

After reading many comments posted by others, I must say that I will not wait for a resolution concerning the matter. However, I will share my incident in efforts to prevent others from being subjected.

Kroger Store #238 at 6749 Airline in Houston, Texas 77076, has a cashier by the name of Monique who lacks a great degree of professionalism and customer service skills. Not only did she not give any type of greeting, make any direct eye contact or give a total of my purchase. She proceeded to reluctantly answer my question about the total with a mumble and immediately picked up her cell phone to begin texting before my transaction was final. Monique’s body language initially appeared as though she had a dislike for police officers because once I stepped forward to check out, her eyes quickly moved towards the direction of the ceiling and was followed by a poor attitude.

I then proceeded to the exit but turned to watch her behavior with other customers. I must say that it was “NOT” indeed the uniform that I was wearing. However, Monique was simply another typical unhappy person in the world who lacks a great deal of order, discipline, respect for others and pride in their performance. I began to wonder about the type of training which might or might not be provided to these community serving employees. Immediately after that thought I said myself, never mind; I will simply return to shopping at Whole Food Market where the cost of the items are worth the great customer service and delightful shopping experience.

Best wishes to you Kroger Stores, may your reputation cease from declining and may you one day actually take note of these posting from dissatisfied customers and employees. After all, “MANY OF US ARE TAKING NOTE”. And to you Monique the cashier may you one day better yourself so that you can gain and contribute more to society because at the rate you stand today, you are poorly failing.


Scott April 1, 2015 at 2:47 pm



Dr. J. Mark Evanoff February 18, 2015 at 2:26 pm

I just wanted to take a moment and give a compliment to a Store Manager, Todd Emersen {2875 North Decatur Rd.Decatur, GA. 30021}….Whenever I’m in the store he is working on the sales floor, helping customer and assisting his staff… You can tell that his staff really enjoys working for him and together as a team…One goal, Customer Service……”Great Job” Mr. Emerson…. Kroger needs more people like you !!!!!!!!!.


W murphy February 14, 2015 at 6:36 pm

You built one of the largest super stores in Kentucky at Shelbyville, KY, it has to be one of the worst Krogers I have ever shopped at. Constantly out of items, shelves empty, Carts scatterd all over the parking lot damanging cars with dents. Parking lot carts only monitored by the handicap. Although I think it’s very important to hire the handicap sometimes they must be help also. I have tried to hold my concerns thinking things would get better but they have gotten worst. I think new GOOD management could help the situation. Untl then I must consider shopping elsewhere.


Debra Glenn February 5, 2015 at 9:03 pm

I worked for kroger1.75 years I asked for several different openings within the store. They kept me as a dishwasher(courtesy clerk). Yes it was a ligite discrimination case. The things that went on in that store was unreal. The store manager was always asking, when can I cook super for him… ? I was bullied, overworked (picking up cases of chickens, 45lb up to 40 cases or more /order). Now I have a bulging disk in my neck and back. I left krogerr weighing 126lbs. My normal weight was 143lbs. I can’t tell everything, but Kroger corporation really surprised me. I can’t believe they changed my file. People the Eeco was down with it. Snake in the grass. Never trust the people at the top unless it’s god. (I’m writing a book about everything that happen to me). You want believe it. I have lost all respect for Kroger corporate. I was so naive. Even one manager called me a “Dumb bitch”. “. “HOW COULD YOU FALSIFY MY RECORDS? ?” Tell me!!!!! Rome,ga. Kroger turner McCall


Sara February 10, 2015 at 11:42 pm

Cry me a river! Sounds to me like you don’t use proper lifting techniques, otherwise you wouldn’t have a “bulging disk”. I would also advise against writing a book until you actually can articulate a sentence. And if a joking manager is being bullied then maybe you should hold off on trying to get a book published you illiterate fuck! GO KROGER!!



stan January 21, 2015 at 2:51 pm

Marcus Randall is kroger butcher at store #582 in Texas, he on drugs real bad and I am concerned, he operating a meat saw.if u drug test him u will see. This really important


maria January 20, 2015 at 7:36 pm

I visit the store at 1700 N. Alexander in Baytown tx. I had the worst experience
ever, I was trying to purchase baby dippers because they were on sale when I came up to the register the cashier start talking to the cashiers next to her saying u need to call the store manager,,, I ask her is something wrong she didn’t answer, when the store manager came up to the register she toll me let me see your coupons. I will not sell u all this packets , I ask her why I’f every body buy them like that,, she said I can only do 1 transaction per customer, I was really up set.i told her this is the 1st time I heard something like that but ok .I didn’t not argued with her, she told one of the employees to put the rest of the pamper back in the shelf laughing obout me, with the employee, because she didn’t whant to sale them to me, I gave her my coupons and 2 of my kroger coupon to help pay my purchase, when I pay the machine printed out 2 more coupons of $10 each she was surprise she refused to gave me both of my catalinas.I got upset and told her those are catalinas that my kroger card print out for me so I whant both of them, she said the sale does not work like that Iso only 1 coupon per transaction. I told her well u have a problems with your system, that u need to fix,,, but those are my catalinas that I got for my purchase.she was really ugly with me, for her to be the store manager she treated me like a pice of crab. that was really embarrassing to be treaded like that infont of other customers…to me she was being racist, ,,, I see white people and black people doing there purchase with out a problem….


Marissa March 10, 2015 at 4:41 am

Today Around 11 at night I when to that same Krogers they didn’t want to get my Coupons cuz It was Late at Night …That i Needed to Go earlier Really what does time goes to do with coupons…. That Kroger Sucks!


perry turner January 13, 2015 at 2:39 pm

i have tried to make contact with coporate but i have got nothing, no how can we help. but i got to keep tryen i work at krogers 638 an i was termanatied for duren what my supervisior stated it was fine for me to do. he stated that i could more than 5 safety bucks for employees, and when i did they let me go .and stated that i miss use funds, that was a lie and than showed a video that has nothing to do with the complaint. they read what they wanted to read into it, i gave that company 14 yrs never wrote up never late and never short on my regesitor. the company found a boguse reason to get ride of me ,nothing i did or sayed made a driffent to them i was unjusitird fried for a boguse reason cause they wanted me out, god know the trueth but god don,t matter when the devil lied to save there jobs,i couldn,t belive that 14 yrs went down the drain cause of what i was told i could do. i have no bad feelen cause i know god knows. and the customers don,t belive it either, but what can one do. when the matter don,t get full attenion, it just go to show that money rules over the trueth,


Debra Glenn February 5, 2015 at 9:16 pm

File a charge with Eeco but please do not go to mediation or you will lose.get your charge papers and sign them and never go to mediation. They will falsify your records. I’m living proof. I could not believe they. We’re so crooked. I’m writing a book about my experience with the kind of people that manage Kroger .and Eeco crooked ass.


Paula Hipsher January 12, 2015 at 4:48 pm

I have been a loyalty member since its inception. I shop every week at Kroger at 23 Mile Shelby Township Michigan and also at the 26 Mile Road store. Ever since loyalty program began, I have had the option on my receipt to take the survey for the 50 extra points towards fuel purchase. However, on my last two receipts there was no option to take the survey. After calling both the store and corporate and expressing my concern, I was told that customers are randomly selected to take the survey. I have never NOT had the option on any of my receipts. I spend a lot of money at Kroger each month and am quite upset about this. How are customers selected at random? On what do you base who is eligible for selection and who is not? This seems discriminating to me. I have always given a favorable response to the survey and shop at Kroger for the fuel points as we have many vehicles to fill every week. It seems that no one I have spoken to can give me a legitimate answer to my question. If this being the case, where all of a sudden customers are randomly selected for the survey, then I can spend my hard earned money at a competitor and receive their benefits for shopping at their stores and not be randomly selected and benefit from their perks. Shame on you Kroger. Maybe Mr. Rodney McMullen your CEO should know about this.. Kroger, you have lost a valuable customer.. In todays market, there is much competition and I will choose to go elsewhere!..


jill January 12, 2015 at 4:00 pm

I’m a customer at your Oak Lawn Kroger. I recently purchased 2 boxes of broth to make soup for my sick daughter. I drove home and found that both boxes had been opened previously. This was disturbing. I didn’t want to find out later that I had ingested a dangerous substance or that someone else might have done the same. I phoned the store manager and asked her to pls check her stock for other open containers. I told her that I wanted to use the broth today but I didn’t (couldn’t) drive back to the store that day.
When I returned the items to Customer Service the employee (Lawanda) was talking and laughing on the phone. She used hand signals to communicate with me. Never hung up the phone. When the transaction was complete I told her that when she got off the phone I would like to explain my issue. She didn’t show me the courtesy of hanging up, but instead put the phone to her chest and was frustrated to have to listen to me. I wanted to ask her not to put those open broths back on the shelf. She was more interested in getting back to her phone call. I’ll shop at Alberstons going forward since it is the same distance from my home. I’ve owned companies and I would want to know how my employees are treating the customers.


Deborah Mills January 7, 2015 at 4:52 pm

I am a long time customer of Krogers in Shreveport, La., located at 6652 Youree Dr.. I visited the store today after 200pm to purchase a few items. Upon returning to my suv, I observed a krogers buggy against my drivers side door.
I removed the buggy from my door and observed damage of 2 scratches that were not there before i went inside of the store.I returned in the store and spoke with a mangager by the name of Katherine Pate and informed her of the issue with the damage to my suv. Ms. Pate expressed that the store, Krogers was not responsible for loose carts on the parking lot, unless one of their employees, pushed the buggy into my truck. I expressed that I did not agree, and that I felt that Krogers should take care of the damage to my suv drivers side door, due to the unattended buggy. There was no reply after that, so i left the store so as not to cause an argument. I just arrived home and am now filing this complaint online
Thank you in advance for addressing this matter.
Mrs. Deborah Mills
*** Fox Chase Trail
Shreveport, La. 71129


Shirley F. Cates January 6, 2015 at 1:19 pm

On Saturday, January 3, 2015 I called in on the refill line for 1 of my meds which I did have 1 refill left on it. I wasn’t physically able to go and pick it up from the Kroger Pharmacy at 1700 Monroe Dr. Ansley Mall, Atlanta, Ga. so I asked a friend of mine to pick it up on Monday, January 5, 2015. Later on I got it out of the bag to take one, and the med which I requested wasn’t there at all, another one was. When I called the pharmacy a man answered, so I told him what the problem was. He looked on the computer, then informed me that I did not have any refills on it, I said yes I do, he was argumentative with me. After I proved to him I was right he said I could pick it up the next day.I told him I would report it immediately to the corporate office/complaints dept. In about 5 minutes I received the automated call telling me that my medicine was ready for pickup. It then was 6:50 pm & the pharmacy closes at 7:00 pm. I have explained to the manager and other employees there that I rely on Marta, ( I have no vehicle ) so when I make a trip there for my medicines I am quite upset when I have to go back another time, because of their negligence. They should be more conscientious about what they do, and doublecheck the bag before it leaves the pharmacy.Please contact me asap re: this issue because it has happened several times in the past. Sincerely, Shirley F. Cates Phone contact # 678-914-****


Donald Chadbourne December 31, 2014 at 8:16 pm

Smiths store 378 in Reno Nevada
Deli department 12-30-2014
Employee Nathan refused me service! I don’t appreciate this employee! He is very inconsiderate! He plays more than he works! I go there very often! Most employees there are very good and helpful! I go to many smiths stores! I have not seen such an employee at any of them! I will not go to the deli at that store, ever if he is there! What a brat


Disappointed December 17, 2014 at 8:22 am

Our Facility purchases Kroger gift cards, for all Employees (based on their years of service). I went into Kroger (Lancaster, OH) and purchased 29 gift cards (totaling over $700). Each were in increments of $30, $25, $20, $15. The 1 card for $25 rang up as $125 vs $25; which I didn’t catch at the time. When I went back into Kroger, the next day, they wouldn’t even consider fixing. The Manager wouldn’t even come out to talk to me. An error, by one of their Employees, and you can’t even talk to the Customer? We have over 1200 Employees, at our Facility, all of whom receive Kroger gift cards. Customers are our #1 priority, you might want to consider the same (since you too rely on your Customers, for the success of your company). Thank you for your time…


Barbara Ward December 16, 2014 at 1:28 pm

Mr. David B Dillon: Re: Store #441, New Castle CO
I am writing to give kudos to your store. I had a medical incident recently at the check-out counter and received immediate attention from your store manager Bill, Terri and Jose. He personally walked me to my car and stayed with me and staff stored my groceries in a cool room until I recovered. Your staff is amazing, outstanding, gracious and caring!

Your pharmacy department of Jen, Steve, Brad, Antonette, Sheila, and are friendly and courteous. They go out of their way to explain conditions making me feel secure and healthy. They place orders from my doctor as a priority which I really appreciate.

When the store phone operator says, “Your friendly New Castle store,” one can believe it.

Barbara Ward


j. shane womack December 16, 2014 at 11:38 am

To David B Million CEO, Kroger Corporation, I understand why your Pharmacies have taken the position of not sharing availability of certainMedication over the phone, but Sir They as well as yourself need to understand that all of your customers are not thieves or Addicts that wish to rob the pharmacy.
It would be appreciated if you could inform your Pharmacist & their Staff to release availability information to it’s customers/Patients that r in their system as having had that Medication filled @ Kroger pharmacy in the past. Some people as myself are disabled & living on fixed income, some don’t have transportation to run al over town to try & find a Kroger with their meds. Instock. I am a Veteran & come to your facilities because of cost & convenience. This Letter will be shared on Facebook so others can voice their concerns about this problem as well. ThankYou Sir, & have a great Day


J.ShaneWomack January 7, 2015 at 2:53 pm

No reply to my complaint has been received. This tells me they don’t read these or they just don’t CARE…


Dave December 11, 2014 at 3:48 pm

The company that hauls the product for Dillons have junk trailers that put the product in jeopardy and the health of the public. I know because i drove for them. The money to be used for maintenance isn’t being use for fixing the trailers they have. They cannibalize other junk trailers to quick fix. Doors come open going down the road getting product dirty or the refrigeration units don’t operate properly causing the product to be out of recommended temperature. I just think some investigating needs to be done as to where the money is going for maintenance, someone at dillons is getting a fat pocket.


Ida December 9, 2014 at 11:48 am

I am very disappointed. I purchased about $200 worth of phone cards for our company employees from Costa Rica. We give the cards out for them to call home while here in the states. I gave five cards out to five different individuals, all of them said the cards do not work. I preceded to take them back to the store and the store manager and the customer service manager informed me that there was nothing they could do to help me. I bought these cards with a Visa card, had all the receipts and they still could not help me. This is very unacceptable. Your commercials say that customer satisfaction is your first priority which is not true. Basically the managers I spoke to said its not my problem. Store manager at 034 Kroger #300, 1950 El Dorado, Houston TX 77062. I do not know what to do with these cards they do not work and we are out $200.00. Not a very good impression of your commitment to quality and customer satisfaction.


kim nguyen March 17, 2015 at 2:40 pm

Hello customer,
With proof you could ask the bank of your VISA card which used to purchase the 5 phone cards to remove the charge of your Visa Account.


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