Kroger Corporate Office

Kroger Corporate Office Address

The Kroger Company
1014 Vine St
Cincinnati, OH 45202

Contact Kroger

Phone Number: (866) 221-4141
Fax Number: (513) 762-1575
Website: http://www.kroger.com
Email: Email Kroger

Executives

CEO: David B. Dillon
CFO: J. Michael Schlotman
COO: W. Rodney McMullen

Kroger History

Kroger was founded in Cincinnati, Ohio in 1883 by Bernard Kroger who invested his life savings to open a grocery store in the Mount Airy neighborhood of Cincinnati.

In the 1930s, Kroger was the first grocery to monitor product quality and first to have a store surrounded on all sides by a parking lot.

In 1955, Kroger acquired Henke & Pillot.

In the 1970s, Kroger was the first chain to introduce electronic checkout scanners.

In 1983, Kroger acquired the Dillon Companies, a Kansas grocery chain.  David Dillion is the current CEO of Kroger.

Many other acquisitions followed in recent years including Pay Less Food Markets, Hilander Foods and  Scott’s Food & Pharmacy.

In 1997, the company merged with Fred Meyer.

Today, the company operates over 3500 stores.  The Kroger corporate office is still located in Cincinnati, Ohio.

{ 259 comments… read them below or add one }

stan January 21, 2015 at 2:51 pm

Marcus Randall is kroger butcher at store #582 in Texas, he on drugs real bad and I am concerned, he operating a meat saw.if u drug test him u will see. This really important

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maria January 20, 2015 at 7:36 pm

I visit the store at 1700 N. Alexander in Baytown tx. I had the worst experience
ever, I was trying to purchase baby dippers because they were on sale when I came up to the register the cashier start talking to the cashiers next to her saying u need to call the store manager,,, I ask her is something wrong she didn’t answer, when the store manager came up to the register she toll me let me see your coupons. I will not sell u all this packets , I ask her why I’f every body buy them like that,, she said I can only do 1 transaction per customer, I was really up set.i told her this is the 1st time I heard something like that but ok .I didn’t not argued with her, she told one of the employees to put the rest of the pamper back in the shelf laughing obout me, with the employee, because she didn’t whant to sale them to me, I gave her my coupons and 2 of my kroger coupon to help pay my purchase, when I pay the machine printed out 2 more coupons of $10 each she was surprise she refused to gave me both of my catalinas.I got upset and told her those are catalinas that my kroger card print out for me so I whant both of them, she said the sale does not work like that Iso only 1 coupon per transaction. I told her well u have a problems with your system, that u need to fix,,, but those are my catalinas that I got for my purchase.she was really ugly with me, for her to be the store manager she treated me like a pice of crab. that was really embarrassing to be treaded like that infont of other customers…to me she was being racist, ,,, I see white people and black people doing there purchase with out a problem….

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perry turner January 13, 2015 at 2:39 pm

i have tried to make contact with coporate but i have got nothing, no how can we help. but i got to keep tryen i work at krogers 638 an i was termanatied for duren what my supervisior stated it was fine for me to do. he stated that i could more than 5 safety bucks for employees, and when i did they let me go .and stated that i miss use funds, that was a lie and than showed a video that has nothing to do with the complaint. they read what they wanted to read into it, i gave that company 14 yrs never wrote up never late and never short on my regesitor. the company found a boguse reason to get ride of me ,nothing i did or sayed made a driffent to them i was unjusitird fried for a boguse reason cause they wanted me out, god know the trueth but god don,t matter when the devil lied to save there jobs,i couldn,t belive that 14 yrs went down the drain cause of what i was told i could do. i have no bad feelen cause i know god knows. and the customers don,t belive it either, but what can one do. when the matter don,t get full attenion, it just go to show that money rules over the trueth,

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Paula Hipsher January 12, 2015 at 4:48 pm

I have been a loyalty member since its inception. I shop every week at Kroger at 23 Mile Shelby Township Michigan and also at the 26 Mile Road store. Ever since loyalty program began, I have had the option on my receipt to take the survey for the 50 extra points towards fuel purchase. However, on my last two receipts there was no option to take the survey. After calling both the store and corporate and expressing my concern, I was told that customers are randomly selected to take the survey. I have never NOT had the option on any of my receipts. I spend a lot of money at Kroger each month and am quite upset about this. How are customers selected at random? On what do you base who is eligible for selection and who is not? This seems discriminating to me. I have always given a favorable response to the survey and shop at Kroger for the fuel points as we have many vehicles to fill every week. It seems that no one I have spoken to can give me a legitimate answer to my question. If this being the case, where all of a sudden customers are randomly selected for the survey, then I can spend my hard earned money at a competitor and receive their benefits for shopping at their stores and not be randomly selected and benefit from their perks. Shame on you Kroger. Maybe Mr. Rodney McMullen your CEO should know about this.. Kroger, you have lost a valuable customer.. In todays market, there is much competition and I will choose to go elsewhere!..

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jill January 12, 2015 at 4:00 pm

I’m a customer at your Oak Lawn Kroger. I recently purchased 2 boxes of broth to make soup for my sick daughter. I drove home and found that both boxes had been opened previously. This was disturbing. I didn’t want to find out later that I had ingested a dangerous substance or that someone else might have done the same. I phoned the store manager and asked her to pls check her stock for other open containers. I told her that I wanted to use the broth today but I didn’t (couldn’t) drive back to the store that day.
When I returned the items to Customer Service the employee (Lawanda) was talking and laughing on the phone. She used hand signals to communicate with me. Never hung up the phone. When the transaction was complete I told her that when she got off the phone I would like to explain my issue. She didn’t show me the courtesy of hanging up, but instead put the phone to her chest and was frustrated to have to listen to me. I wanted to ask her not to put those open broths back on the shelf. She was more interested in getting back to her phone call. I’ll shop at Alberstons going forward since it is the same distance from my home. I’ve owned companies and I would want to know how my employees are treating the customers.

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Deborah Mills January 7, 2015 at 4:52 pm

I am a long time customer of Krogers in Shreveport, La., located at 6652 Youree Dr.. I visited the store today after 200pm to purchase a few items. Upon returning to my suv, I observed a krogers buggy against my drivers side door.
I removed the buggy from my door and observed damage of 2 scratches that were not there before i went inside of the store.I returned in the store and spoke with a mangager by the name of Katherine Pate and informed her of the issue with the damage to my suv. Ms. Pate expressed that the store, Krogers was not responsible for loose carts on the parking lot, unless one of their employees, pushed the buggy into my truck. I expressed that I did not agree, and that I felt that Krogers should take care of the damage to my suv drivers side door, due to the unattended buggy. There was no reply after that, so i left the store so as not to cause an argument. I just arrived home and am now filing this complaint online
Thank you in advance for addressing this matter.
Mrs. Deborah Mills
*** Fox Chase Trail
Shreveport, La. 71129

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Shirley F. Cates January 6, 2015 at 1:19 pm

On Saturday, January 3, 2015 I called in on the refill line for 1 of my meds which I did have 1 refill left on it. I wasn’t physically able to go and pick it up from the Kroger Pharmacy at 1700 Monroe Dr. Ansley Mall, Atlanta, Ga. so I asked a friend of mine to pick it up on Monday, January 5, 2015. Later on I got it out of the bag to take one, and the med which I requested wasn’t there at all, another one was. When I called the pharmacy a man answered, so I told him what the problem was. He looked on the computer, then informed me that I did not have any refills on it, I said yes I do, he was argumentative with me. After I proved to him I was right he said I could pick it up the next day.I told him I would report it immediately to the corporate office/complaints dept. In about 5 minutes I received the automated call telling me that my medicine was ready for pickup. It then was 6:50 pm & the pharmacy closes at 7:00 pm. I have explained to the manager and other employees there that I rely on Marta, ( I have no vehicle ) so when I make a trip there for my medicines I am quite upset when I have to go back another time, because of their negligence. They should be more conscientious about what they do, and doublecheck the bag before it leaves the pharmacy.Please contact me asap re: this issue because it has happened several times in the past. Sincerely, Shirley F. Cates Phone contact # 678-914-****

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Donald Chadbourne December 31, 2014 at 8:16 pm

Smiths store 378 in Reno Nevada
Deli department 12-30-2014
Employee Nathan refused me service! I don’t appreciate this employee! He is very inconsiderate! He plays more than he works! I go there very often! Most employees there are very good and helpful! I go to many smiths stores! I have not seen such an employee at any of them! I will not go to the deli at that store, ever if he is there! What a brat

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Disappointed December 17, 2014 at 8:22 am

Our Facility purchases Kroger gift cards, for all Employees (based on their years of service). I went into Kroger (Lancaster, OH) and purchased 29 gift cards (totaling over $700). Each were in increments of $30, $25, $20, $15. The 1 card for $25 rang up as $125 vs $25; which I didn’t catch at the time. When I went back into Kroger, the next day, they wouldn’t even consider fixing. The Manager wouldn’t even come out to talk to me. An error, by one of their Employees, and you can’t even talk to the Customer? We have over 1200 Employees, at our Facility, all of whom receive Kroger gift cards. Customers are our #1 priority, you might want to consider the same (since you too rely on your Customers, for the success of your company). Thank you for your time…

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Barbara Ward December 16, 2014 at 1:28 pm

Mr. David B Dillon: Re: Store #441, New Castle CO
I am writing to give kudos to your store. I had a medical incident recently at the check-out counter and received immediate attention from your store manager Bill, Terri and Jose. He personally walked me to my car and stayed with me and staff stored my groceries in a cool room until I recovered. Your staff is amazing, outstanding, gracious and caring!

Your pharmacy department of Jen, Steve, Brad, Antonette, Sheila, and are friendly and courteous. They go out of their way to explain conditions making me feel secure and healthy. They place orders from my doctor as a priority which I really appreciate.

When the store phone operator says, “Your friendly New Castle store,” one can believe it.

Sincerely,
Barbara Ward

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j. shane womack December 16, 2014 at 11:38 am

To David B Million CEO, Kroger Corporation, I understand why your Pharmacies have taken the position of not sharing availability of certainMedication over the phone, but Sir They as well as yourself need to understand that all of your customers are not thieves or Addicts that wish to rob the pharmacy.
It would be appreciated if you could inform your Pharmacist & their Staff to release availability information to it’s customers/Patients that r in their system as having had that Medication filled @ Kroger pharmacy in the past. Some people as myself are disabled & living on fixed income, some don’t have transportation to run al over town to try & find a Kroger with their meds. Instock. I am a Veteran & come to your facilities because of cost & convenience. This Letter will be shared on Facebook so others can voice their concerns about this problem as well. ThankYou Sir, & have a great Day

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J.ShaneWomack January 7, 2015 at 2:53 pm

No reply to my complaint has been received. This tells me they don’t read these or they just don’t CARE…

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Dave December 11, 2014 at 3:48 pm

The company that hauls the product for Dillons have junk trailers that put the product in jeopardy and the health of the public. I know because i drove for them. The money to be used for maintenance isn’t being use for fixing the trailers they have. They cannibalize other junk trailers to quick fix. Doors come open going down the road getting product dirty or the refrigeration units don’t operate properly causing the product to be out of recommended temperature. I just think some investigating needs to be done as to where the money is going for maintenance, someone at dillons is getting a fat pocket.

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Ida December 9, 2014 at 11:48 am

I am very disappointed. I purchased about $200 worth of phone cards for our company employees from Costa Rica. We give the cards out for them to call home while here in the states. I gave five cards out to five different individuals, all of them said the cards do not work. I preceded to take them back to the store and the store manager and the customer service manager informed me that there was nothing they could do to help me. I bought these cards with a Visa card, had all the receipts and they still could not help me. This is very unacceptable. Your commercials say that customer satisfaction is your first priority which is not true. Basically the managers I spoke to said its not my problem. Store manager at 034 Kroger #300, 1950 El Dorado, Houston TX 77062. I do not know what to do with these cards they do not work and we are out $200.00. Not a very good impression of your commitment to quality and customer satisfaction.

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