Kroger Corporate Office

Kroger Corporate Office Address

The Kroger Company
1014 Vine St
Cincinnati, OH 45202

Contact Kroger

Phone Number: (866) 221-4141
Fax Number: (513) 762-1575
Website: http://www.kroger.com
Email: Email Kroger

Executives

CEO: David B. Dillon
CFO: J. Michael Schlotman
COO: W. Rodney McMullen

Kroger History

Kroger was founded in Cincinnati, Ohio in 1883 by Bernard Kroger who invested his life savings to open a grocery store in the Mount Airy neighborhood of Cincinnati.

In the 1930s, Kroger was the first grocery to monitor product quality and first to have a store surrounded on all sides by a parking lot.

In 1955, Kroger acquired Henke & Pillot.

In the 1970s, Kroger was the first chain to introduce electronic checkout scanners.

In 1983, Kroger acquired the Dillon Companies, a Kansas grocery chain.  David Dillion is the current CEO of Kroger.

Many other acquisitions followed in recent years including Pay Less Food Markets, Hilander Foods and  Scott’s Food & Pharmacy.

In 1997, the company merged with Fred Meyer.

Today, the company operates over 3500 stores.  The Kroger corporate office is still located in Cincinnati, Ohio.

{ 277 comments… read them below or add one }

krissyp April 28, 2015 at 4:08 pm

I was at the Westerville ohio store on Schrock rd when walking into the store … i FELL… ON CAMERA! However, after filing complaint at store & spoke w/ a RUDE, HATEFUL WOMAN BY THE NAME DELSIA HIGHLY WHO WAS QUITE NICE @ 1ST THEN before I had a chance to heal from spinal surgery she comes at me with the offer of a $100 Kroger forward. Now,yes I have insurance that covers most and at the time I asked for $400-$600 for the fall and money I put into Dr but now I have more problems that may be from a result of the fall. I’M Upset that she NOT ONLY HAS AN ATTITUDE PROBLEM (and that probably helps in her area )but to offer a $100 for my inconvenience is an INSULT! I FOUND BUGS INSIDE MY BLUEBERRIES &WAS GIVEN A $25 FORWARD. Now,I will inform my attorney of the disrespect I received from the Kroger company and give the audio tape I did record. I’M NOT TRYING TO TAKE ADVANTAGE OF MY FALL… I’M MERELY ASKING FOR BASIC RESPECT THAT SHE (DELSIA HUGHLEY )HAS FAILED TO GIVE AND to state that I’m willing to work with ANYONE ELSE ABOUT MY CLAIM.. PLEASE CALL ME AND HOPEFULLY WE CAN WORK SOMETHING OUT REGARDING MY CLAIM. THANK-YOU FOR YOUR TIME & I HOPE SOMETHING IS DONE TO HELP MS.Hughley get a better view of her job rather than LIE & SPEAK WITH A RUDE & HATEFUL TONE & VOICE.

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Harold G. Jordening April 22, 2015 at 9:20 am

Dear Sir: I sent the following letter with my new method for carrying out grocery bags in those thermoplastic bags which makes it much easier and simpler for customers who may be in a hurry as they would not have to push the shopping cart out to off load it, push it to where carts are staged and if it is raining an even better reason for using it. The way it is designed is in addition to those mentioned in the letter is that Ergonomics was factored into the design as it is round as opposed to any other form which makes it easier to carry.as it fits the form of the human hand. If possible would like to make about 10 of them to make a test to give to any customer willing to use one to determine customer satisfaction which is my goal as a satisfied customer always comes back and if the customer approves of the idea you can say that it is “customer approved. When I approached one of the lady managers,in the ColiervilleTN. store I did not , unfortunately get her name, however if I see her in the store I will know her. This manager agreed with me on the idea that such an idea would be a good one as at that time I had not made any and would make customers satisfied and happy thus keeping your customer base and even possible increase it. This will, at the same time keep more profit in the plus column then in the debit column. If you were to allow me I would make about ten of them I would gladly do so. There is an old saying in German that says “Probiern geht uber studiern” which translated says: “Trying is better than book studying the problem”..
Thank you very much for reading this email. I am over 82 yrs old. have been retired since 1987 from the USAF (21 yrs. in AF and 10 in the US ARMY 56-66 and from, the USPS

Harold G. Jordening
Msgt. USAF (Ret)

Harold Jordenng Msgt. USAF (Ret) Oak Grove Cv. Byhalia MS. 38611 (901) 846-**** Email: g*****@gmaail.com
Re. New Product:
Dear Sir:
I am sending you a new product which I call the “PORTA-BAG-TOTE” (Patent Pending) which will provide your company with the following financial benefits for your company.
1. It can keep more shopping karts in the store as opposed to having an employee having to go to the parking lot to get them back in the store. At the Colliervile TN. Store it would mean an average savings of approximately $1.02 per hour for their employee to bring a cart back to the store for customers to use.
2. For your store the cost of the small tool is approximately $1.90 each for every !000 units and you when you sell one to a customer for whatever price you make a little profit here also.
3. If you give each customer a savings of .01 on gas purchase if they use it they will be more than glad to use it.
4. When two customers leave the store and Customer A who does not have the tool stands in the rain to unload his shopping cart. Customer “B” who uses the tool goes to his car and after putting the purchase in his vehicle leave and does not stand in the rain.
5. Safe. Easy to use,
6. Fits easily in ladies purse or pants pocket,
7. NEVER WEAR OUT,
8. CAN CARRY AS MANY BAGS AS THE PERSON CAN CARRRY

I live on a pension so the package was all done by me and not by a professional. I tried to make clear as possible what it will do for both your company and your customers. If you decide to purchase it I will have the package done up by professionals. It is presently patent pending which I felt necessary above all things for my protection. My phone number and email address are above.
Thank You

Harold G. Jordening

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Mrs. N April 14, 2015 at 2:02 pm

I have worked at a Smith’s 123 for a little over two years. My job offers great pay and decent benefits for the area. I have no complaints there. I do however find some things that go on in the store quite shocking. The lead customer service manager is highly rude and unprofessional. He constantly puts employees down and berate them in front of customers, makes inappropriate comments to female employees and customers alike, and when he has a disagreement with some one offers retaliation in cutting they’re hours available to work. While the store director and every other upper management has been made aware of this by employees and customers alike, and even corporate office nothing has been done. In the last year we have had two employees quit and these are employees who have been there upwards of years not a few months. My question to you corporate is where does this stop!? He has been in this position for 10 years and will continue to do so unless you do something. The store director had made it obvious this kind of behavior is tolerated and should not be. It’s makes sense to want to have happy employees in a good work environment so that customer service is our main priority but from the looks of things that is the least of most managements concerns.

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Annette Serianni Crow March 25, 2015 at 10:06 pm

I Annette crow has worked at store 227 in Newport Oregon for 15 years and in the last year because of my schedule in summer they have or your corparation has taken everything from me with no expanation first first benifits then vacation and thbis year in all years worked there I HAD TO TAKE A leave short term disablity which i thought because i have sick leave should get that. but no so got one week and then had wait month to get another ok and still have not recived my chheck. then this last week I took one day sick leave because you dont pay for the first and agian have plenty sick leave and only gave me five hrs when shift miss was 8 hrs. why do you treat people like this?

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edward earl thomas March 14, 2015 at 3:00 pm

Edward earl Thomas 367 86 —– cell 989 402 **** or ms Thomas 989 790 ***** and now blue cross blue shield stared in fl and now mi the network in nov. for all teeth etc., to Kroger ceo dillion cfo coo etc., judicial misconduct compliant judge/nussal 5th recusal merck it was tendered but liaison/lawyer russ herman never contacted myself nor the American bar or Michigan bar etc., the attorney grievance commission faxed mdl faxing rule and judge batchelder/Maddox 6th social security etc., exparte triple jeopardy and bankruptcy( local rules) and judge kolinisk/catterson 9th Pfizer bextra Celebrex sent local rule but the 5 th and the 6th has not sent to local rule I asked through voice mail now I asked circuit executive Maddox/catterson and circuit executive shareen bay city and all judiciary members now for $90.00 for $25 nohting for free food at Kroger/art dore 989 686 1470 and talked to managers they said ok now gnc 412 288 4600 fax 4764 but no-non food and I am homeless doing home-work and malnutrition and diseases at mission(s) etc.,
you are my witnesses and add ceo cfo coo arbys 678 514 4100 and ceo cfo coo Kentucky fried chicken etc., but lawsuits third parties and have them call me and pleases fax this chat to ceo McDonald 630 623 3000 fax 5700 on Washington and Euclid etc., (fire department/ems call but refused to take burgers I took them to police and sheiff bay city) etc., and burger king Holland Saginaw mi etc., and taco bell on Euclid and wendys (Macomb mi) bay city mi etc., and mission(s) etc., I try to fax proff revew and I need gifts or loans liaison/lawyer herman nor carbraser etc., nor president Obama refuse to call advocate capital for loan

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Nick Just March 3, 2015 at 3:24 pm

To:
VP Merchandising Kroger , We own and operate an apparel company that makes men’s and boys knit tops and other textiles for the home . Our company name is Alliance Tradehouse. We wish to contact and speak to the buyer in charge of men’s knits in your stores. We see you have added apparel in your marketplace stores and we can help you provide excellent quality goods at great pricing for your customer at great margin for Kroger .Please let me know how to contact the appropriate department and person.
Thank you
Nick Just

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Mrs. Customer March 3, 2015 at 10:36 am

I have called the 1800# and only received a no-hearted apology for the indignity.
1. Manager Patel refused to meet with me.
2. Cashiers refused to let me add on $50 to my Kroger gift card by my personal check, in order to purchase Kroger gas. BUT after 1 hour and 45 minutes cashed my personal check for $50 and then placed the $50 cash I received from my personal check onto the gift card.
Cashiers Veronica, Tammy & Jay told me the manager was unavailable and there was nothing I could do to resolve the problem.
I filled out 3 complaints Re: Your Comments (#20577552) (2)

RE: Your Comments (#20577552) (2)

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Jennifer Carlson February 25, 2015 at 4:36 pm

I worked at Kroger# 400 for 8 months, never late or written up. Several weeks ago suddenly everything went sour, conversation about not wanting anymore white people working in the deli to be put in the walk-in cooler door being shut and held close with the lights out. This is NOT SAFE, uncalled for. I reported it to a store manager Mr. Scott and and both deli managers and nothing was done about it. That was not funny or being professional employees. Not only that but having to pull a float of chicken across the floor of the sales floor that is to the department to go to, and pick up those boxes by yourself and put into the cooler, with NO ONE wanting to HELP!!!! To top that I got screamed at things snatched from me things slanged around, all because the dept. manager was mad and wanted me out. what other reason did she have for this behavior. She is not management material the only time she really care to help and do anything was when she saw the store manager Billy Chappell coming. This store manager is a lost cause too, He is always putting his hands on women whether they are employees or customers, this is totally UNPROFESSIONAL!!!!! Store # 400 needs some cleaning up action taken.

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Customer February 19, 2015 at 2:47 pm

After reading many comments posted by others, I must say that I will not wait for a resolution concerning the matter. However, I will share my incident in efforts to prevent others from being subjected.

Kroger Store #238 at 6749 Airline in Houston, Texas 77076, has a cashier by the name of Monique who lacks a great degree of professionalism and customer service skills. Not only did she not give any type of greeting, make any direct eye contact or give a total of my purchase. She proceeded to reluctantly answer my question about the total with a mumble and immediately picked up her cell phone to begin texting before my transaction was final. Monique’s body language initially appeared as though she had a dislike for police officers because once I stepped forward to check out, her eyes quickly moved towards the direction of the ceiling and was followed by a poor attitude.

I then proceeded to the exit but turned to watch her behavior with other customers. I must say that it was “NOT” indeed the uniform that I was wearing. However, Monique was simply another typical unhappy person in the world who lacks a great deal of order, discipline, respect for others and pride in their performance. I began to wonder about the type of training which might or might not be provided to these community serving employees. Immediately after that thought I said myself, never mind; I will simply return to shopping at Whole Food Market where the cost of the items are worth the great customer service and delightful shopping experience.

Best wishes to you Kroger Stores, may your reputation cease from declining and may you one day actually take note of these posting from dissatisfied customers and employees. After all, “MANY OF US ARE TAKING NOTE”. And to you Monique the cashier may you one day better yourself so that you can gain and contribute more to society because at the rate you stand today, you are poorly failing.

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Scott April 1, 2015 at 2:47 pm

test

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Dr. J. Mark Evanoff February 18, 2015 at 2:26 pm

I just wanted to take a moment and give a compliment to a Store Manager, Todd Emersen {2875 North Decatur Rd.Decatur, GA. 30021}….Whenever I’m in the store he is working on the sales floor, helping customer and assisting his staff… You can tell that his staff really enjoys working for him and together as a team…One goal, Customer Service……”Great Job” Mr. Emerson…. Kroger needs more people like you !!!!!!!!!.

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W murphy February 14, 2015 at 6:36 pm

You built one of the largest super stores in Kentucky at Shelbyville, KY, it has to be one of the worst Krogers I have ever shopped at. Constantly out of items, shelves empty, Carts scatterd all over the parking lot damanging cars with dents. Parking lot carts only monitored by the handicap. Although I think it’s very important to hire the handicap sometimes they must be help also. I have tried to hold my concerns thinking things would get better but they have gotten worst. I think new GOOD management could help the situation. Untl then I must consider shopping elsewhere.

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Debra Glenn February 5, 2015 at 9:03 pm

I worked for kroger1.75 years I asked for several different openings within the store. They kept me as a dishwasher(courtesy clerk). Yes it was a ligite discrimination case. The things that went on in that store was unreal. The store manager was always asking, when can I cook super for him… ? I was bullied, overworked (picking up cases of chickens, 45lb up to 40 cases or more /order). Now I have a bulging disk in my neck and back. I left krogerr weighing 126lbs. My normal weight was 143lbs. I can’t tell everything, but Kroger corporation really surprised me. I can’t believe they changed my file. People the Eeco was down with it. Snake in the grass. Never trust the people at the top unless it’s god. (I’m writing a book about everything that happen to me). You want believe it. I have lost all respect for Kroger corporate. I was so naive. Even one manager called me a “Dumb bitch”. “. “HOW COULD YOU FALSIFY MY RECORDS? ?” Tell me!!!!! Rome,ga. Kroger turner McCall

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Sara February 10, 2015 at 11:42 pm

Cry me a river! Sounds to me like you don’t use proper lifting techniques, otherwise you wouldn’t have a “bulging disk”. I would also advise against writing a book until you actually can articulate a sentence. And if a joking manager is being bullied then maybe you should hold off on trying to get a book published you illiterate fuck! GO KROGER!!

ALWAYS A HAPPY CUSTOMER!!

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stan January 21, 2015 at 2:51 pm

Marcus Randall is kroger butcher at store #582 in Texas, he on drugs real bad and I am concerned, he operating a meat saw.if u drug test him u will see. This really important

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maria January 20, 2015 at 7:36 pm

I visit the store at 1700 N. Alexander in Baytown tx. I had the worst experience
ever, I was trying to purchase baby dippers because they were on sale when I came up to the register the cashier start talking to the cashiers next to her saying u need to call the store manager,,, I ask her is something wrong she didn’t answer, when the store manager came up to the register she toll me let me see your coupons. I will not sell u all this packets , I ask her why I’f every body buy them like that,, she said I can only do 1 transaction per customer, I was really up set.i told her this is the 1st time I heard something like that but ok .I didn’t not argued with her, she told one of the employees to put the rest of the pamper back in the shelf laughing obout me, with the employee, because she didn’t whant to sale them to me, I gave her my coupons and 2 of my kroger coupon to help pay my purchase, when I pay the machine printed out 2 more coupons of $10 each she was surprise she refused to gave me both of my catalinas.I got upset and told her those are catalinas that my kroger card print out for me so I whant both of them, she said the sale does not work like that Iso only 1 coupon per transaction. I told her well u have a problems with your system, that u need to fix,,, but those are my catalinas that I got for my purchase.she was really ugly with me, for her to be the store manager she treated me like a pice of crab. that was really embarrassing to be treaded like that infont of other customers…to me she was being racist, ,,, I see white people and black people doing there purchase with out a problem….

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Marissa March 10, 2015 at 4:41 am

Today Around 11 at night I when to that same Krogers they didn’t want to get my Coupons cuz It was Late at Night …That i Needed to Go earlier ..like Really what does time goes to do with coupons…. That Kroger Sucks!
SOMEONE NEEDS TO DO SOMETHING ABOUT THAT KROGERS!! or management Need to Change!!

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perry turner January 13, 2015 at 2:39 pm

i have tried to make contact with coporate but i have got nothing, no how can we help. but i got to keep tryen i work at krogers 638 an i was termanatied for duren what my supervisior stated it was fine for me to do. he stated that i could more than 5 safety bucks for employees, and when i did they let me go .and stated that i miss use funds, that was a lie and than showed a video that has nothing to do with the complaint. they read what they wanted to read into it, i gave that company 14 yrs never wrote up never late and never short on my regesitor. the company found a boguse reason to get ride of me ,nothing i did or sayed made a driffent to them i was unjusitird fried for a boguse reason cause they wanted me out, god know the trueth but god don,t matter when the devil lied to save there jobs,i couldn,t belive that 14 yrs went down the drain cause of what i was told i could do. i have no bad feelen cause i know god knows. and the customers don,t belive it either, but what can one do. when the matter don,t get full attenion, it just go to show that money rules over the trueth,

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Debra Glenn February 5, 2015 at 9:16 pm

File a charge with Eeco but please do not go to mediation or you will lose.get your charge papers and sign them and never go to mediation. They will falsify your records. I’m living proof. I could not believe they. We’re so crooked. I’m writing a book about my experience with the kind of people that manage Kroger .and Eeco crooked ass.

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Paula Hipsher January 12, 2015 at 4:48 pm

I have been a loyalty member since its inception. I shop every week at Kroger at 23 Mile Shelby Township Michigan and also at the 26 Mile Road store. Ever since loyalty program began, I have had the option on my receipt to take the survey for the 50 extra points towards fuel purchase. However, on my last two receipts there was no option to take the survey. After calling both the store and corporate and expressing my concern, I was told that customers are randomly selected to take the survey. I have never NOT had the option on any of my receipts. I spend a lot of money at Kroger each month and am quite upset about this. How are customers selected at random? On what do you base who is eligible for selection and who is not? This seems discriminating to me. I have always given a favorable response to the survey and shop at Kroger for the fuel points as we have many vehicles to fill every week. It seems that no one I have spoken to can give me a legitimate answer to my question. If this being the case, where all of a sudden customers are randomly selected for the survey, then I can spend my hard earned money at a competitor and receive their benefits for shopping at their stores and not be randomly selected and benefit from their perks. Shame on you Kroger. Maybe Mr. Rodney McMullen your CEO should know about this.. Kroger, you have lost a valuable customer.. In todays market, there is much competition and I will choose to go elsewhere!..

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jill January 12, 2015 at 4:00 pm

I’m a customer at your Oak Lawn Kroger. I recently purchased 2 boxes of broth to make soup for my sick daughter. I drove home and found that both boxes had been opened previously. This was disturbing. I didn’t want to find out later that I had ingested a dangerous substance or that someone else might have done the same. I phoned the store manager and asked her to pls check her stock for other open containers. I told her that I wanted to use the broth today but I didn’t (couldn’t) drive back to the store that day.
When I returned the items to Customer Service the employee (Lawanda) was talking and laughing on the phone. She used hand signals to communicate with me. Never hung up the phone. When the transaction was complete I told her that when she got off the phone I would like to explain my issue. She didn’t show me the courtesy of hanging up, but instead put the phone to her chest and was frustrated to have to listen to me. I wanted to ask her not to put those open broths back on the shelf. She was more interested in getting back to her phone call. I’ll shop at Alberstons going forward since it is the same distance from my home. I’ve owned companies and I would want to know how my employees are treating the customers.

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Deborah Mills January 7, 2015 at 4:52 pm

I am a long time customer of Krogers in Shreveport, La., located at 6652 Youree Dr.. I visited the store today after 200pm to purchase a few items. Upon returning to my suv, I observed a krogers buggy against my drivers side door.
I removed the buggy from my door and observed damage of 2 scratches that were not there before i went inside of the store.I returned in the store and spoke with a mangager by the name of Katherine Pate and informed her of the issue with the damage to my suv. Ms. Pate expressed that the store, Krogers was not responsible for loose carts on the parking lot, unless one of their employees, pushed the buggy into my truck. I expressed that I did not agree, and that I felt that Krogers should take care of the damage to my suv drivers side door, due to the unattended buggy. There was no reply after that, so i left the store so as not to cause an argument. I just arrived home and am now filing this complaint online
Thank you in advance for addressing this matter.
Mrs. Deborah Mills
*** Fox Chase Trail
Shreveport, La. 71129

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Shirley F. Cates January 6, 2015 at 1:19 pm

On Saturday, January 3, 2015 I called in on the refill line for 1 of my meds which I did have 1 refill left on it. I wasn’t physically able to go and pick it up from the Kroger Pharmacy at 1700 Monroe Dr. Ansley Mall, Atlanta, Ga. so I asked a friend of mine to pick it up on Monday, January 5, 2015. Later on I got it out of the bag to take one, and the med which I requested wasn’t there at all, another one was. When I called the pharmacy a man answered, so I told him what the problem was. He looked on the computer, then informed me that I did not have any refills on it, I said yes I do, he was argumentative with me. After I proved to him I was right he said I could pick it up the next day.I told him I would report it immediately to the corporate office/complaints dept. In about 5 minutes I received the automated call telling me that my medicine was ready for pickup. It then was 6:50 pm & the pharmacy closes at 7:00 pm. I have explained to the manager and other employees there that I rely on Marta, ( I have no vehicle ) so when I make a trip there for my medicines I am quite upset when I have to go back another time, because of their negligence. They should be more conscientious about what they do, and doublecheck the bag before it leaves the pharmacy.Please contact me asap re: this issue because it has happened several times in the past. Sincerely, Shirley F. Cates Phone contact # 678-914-****

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Donald Chadbourne December 31, 2014 at 8:16 pm

Smiths store 378 in Reno Nevada
Deli department 12-30-2014
Employee Nathan refused me service! I don’t appreciate this employee! He is very inconsiderate! He plays more than he works! I go there very often! Most employees there are very good and helpful! I go to many smiths stores! I have not seen such an employee at any of them! I will not go to the deli at that store, ever if he is there! What a brat

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Disappointed December 17, 2014 at 8:22 am

Our Facility purchases Kroger gift cards, for all Employees (based on their years of service). I went into Kroger (Lancaster, OH) and purchased 29 gift cards (totaling over $700). Each were in increments of $30, $25, $20, $15. The 1 card for $25 rang up as $125 vs $25; which I didn’t catch at the time. When I went back into Kroger, the next day, they wouldn’t even consider fixing. The Manager wouldn’t even come out to talk to me. An error, by one of their Employees, and you can’t even talk to the Customer? We have over 1200 Employees, at our Facility, all of whom receive Kroger gift cards. Customers are our #1 priority, you might want to consider the same (since you too rely on your Customers, for the success of your company). Thank you for your time…

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Barbara Ward December 16, 2014 at 1:28 pm

Mr. David B Dillon: Re: Store #441, New Castle CO
I am writing to give kudos to your store. I had a medical incident recently at the check-out counter and received immediate attention from your store manager Bill, Terri and Jose. He personally walked me to my car and stayed with me and staff stored my groceries in a cool room until I recovered. Your staff is amazing, outstanding, gracious and caring!

Your pharmacy department of Jen, Steve, Brad, Antonette, Sheila, and are friendly and courteous. They go out of their way to explain conditions making me feel secure and healthy. They place orders from my doctor as a priority which I really appreciate.

When the store phone operator says, “Your friendly New Castle store,” one can believe it.

Sincerely,
Barbara Ward

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j. shane womack December 16, 2014 at 11:38 am

To David B Million CEO, Kroger Corporation, I understand why your Pharmacies have taken the position of not sharing availability of certainMedication over the phone, but Sir They as well as yourself need to understand that all of your customers are not thieves or Addicts that wish to rob the pharmacy.
It would be appreciated if you could inform your Pharmacist & their Staff to release availability information to it’s customers/Patients that r in their system as having had that Medication filled @ Kroger pharmacy in the past. Some people as myself are disabled & living on fixed income, some don’t have transportation to run al over town to try & find a Kroger with their meds. Instock. I am a Veteran & come to your facilities because of cost & convenience. This Letter will be shared on Facebook so others can voice their concerns about this problem as well. ThankYou Sir, & have a great Day

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J.ShaneWomack January 7, 2015 at 2:53 pm

No reply to my complaint has been received. This tells me they don’t read these or they just don’t CARE…

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Dave December 11, 2014 at 3:48 pm

The company that hauls the product for Dillons have junk trailers that put the product in jeopardy and the health of the public. I know because i drove for them. The money to be used for maintenance isn’t being use for fixing the trailers they have. They cannibalize other junk trailers to quick fix. Doors come open going down the road getting product dirty or the refrigeration units don’t operate properly causing the product to be out of recommended temperature. I just think some investigating needs to be done as to where the money is going for maintenance, someone at dillons is getting a fat pocket.

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Ida December 9, 2014 at 11:48 am

I am very disappointed. I purchased about $200 worth of phone cards for our company employees from Costa Rica. We give the cards out for them to call home while here in the states. I gave five cards out to five different individuals, all of them said the cards do not work. I preceded to take them back to the store and the store manager and the customer service manager informed me that there was nothing they could do to help me. I bought these cards with a Visa card, had all the receipts and they still could not help me. This is very unacceptable. Your commercials say that customer satisfaction is your first priority which is not true. Basically the managers I spoke to said its not my problem. Store manager at 034 Kroger #300, 1950 El Dorado, Houston TX 77062. I do not know what to do with these cards they do not work and we are out $200.00. Not a very good impression of your commitment to quality and customer satisfaction.

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kim nguyen March 17, 2015 at 2:40 pm

Hello customer,
With proof you could ask the bank of your VISA card which used to purchase the 5 phone cards to remove the charge of your Visa Account.

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