Frontier Communications Corporate Office - COHQ

Frontier Communications Corporate Office

How would you rate your experience with Frontier Communications ?

[Total: 15    Average: 1.7/5]

Frontier Communications Corporate Office Address

Frontier Communications Corporation
3 High Ridge Park
Stamford, Connecticut 06905

Contact Frontier Communications

Phone Number: (203) 614-5600
Fax Number: (203) 614-4602
Website: https://frontier.com/
Email: Email Frontier Communications

Frontier Communications Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Frontier Communications Executives

CEO: Dan McCarthy
CFO: John M Jureller
COO: Cecilia McKenney

Frontier Communications History

Frontier Communications was originally founded under the name Citizens Utility Company in 1935. The company provides telephone, cable television, and internet services for many rural areas and those in smaller communities. Frontier Communications is the 6th largest local exchange carrier in the U.S. and the 5th largest internet provider.  The company changed its name to Frontier Communications in May of 2008.

In May of 2009, Frontier Communications purchased Verizon landlines for $8.6 billion. In February of 2015, the company announced an agreement with Verizon to acquire their internet and FIOs service. The company also purchased AT&T’s  U-Verse, satellites, internet and landline phones in late 2014.

Today, Frontier Communications employs more than 18,000 people and had annual revenue in 2014 of $4.7 billion. The company is publicly traded on the NASDQ exchange under the ticker symbol: FTR.

 

Frontier Communications FAQs

Question 1: What is the phone number for Frontier Communications?
Answer 1: The phone number for Frontier Communications is (203) 614-5600.

Question 2: Who is the CEO of Frontier Communications?
Answer 2: The CEO of Frontier Communications is Dan McCarthy.

Question 3: Who founded Frontier Communications?
Answer 3: Frontier Communications was founded by in .

{ 19 comments… read them below or add one }

Heather Kellems May 14, 2018 at 2:26 pm

To Whom It May Concern:
I am addressing this to any person that may be contemplating the service if Frontier Communications. They are complete idiots. I would like to personally ask Mr. Dan McCarthy if he actually has the service of Frontier in his own home, or shall l say mansion. This man makes millions of dollars per year yet he doesn’t have a clue how utterly disappointing his company and their services actually are. I moved to a new community. I received an offer on Frontier and decided to go with them. The service never did come through. After waiting and waiting and too many phone calls to mention, let’s just say hours of my time, unpaid, uncompensated were applied to simply attempting to get their service and to no avail this never happened. I finally gave up and contacted the local company, ETC, and went with them. Their crew came out immediately and disconnected the box and unprofessional non working lines from Frontier and had me up and running as promised. I was finally happy to have connection with the world. Then l started receiving bills from Frontier for $80.29! OMG! Seriously! I still am receiving these bills and being threatened with damaging my credit as well as being bullied to pay this astronomical amount of monies for no services rendered. Because there never was any service, EVER! So I am resorting to blowing up any and all Social Media as well as bombard the CEO as well as any and all that l can to enlighten and educate them to the unprofessional idiots that are employed by this company. I have never had any dealings with anyone nor any company with such ignorant and incompetent capabilities. Many hours have been lost due to repetitive phone calls, missed appointments, and loss of sleep and frustration. Stay away from this company! They lie and cheat and yes even try to steal. So beware!
Sincerely,
Ms. Heather Kellems
Batesville, IN 47006

Reply

shawn fuller April 25, 2018 at 5:01 pm

for the past 8 months I have been dealing with Frontier services to provide me a final bill for 8 days of service.
My Original contact was the Frontier Sales Agent who quoted me that I would get the bundle service for $79.99 with the following: Dish TV (including a $200 Visa gift card, provided to me by the install tech the day of installation – Which is False, it comes in the mail and is only $100.) The agent said they would install cable as the unit previously had Verizon (main Verizon box is still in the house) and phone services would be set up. However, when the install tech arrived it ended up a total different direction. he was not able to provide me with Internet via cable – it was dial up. After installing the dial up which I was promised would work perfectly for my needs, the agent left and I was left without using the internet for the 8 days I was billed for services. the Next Day the install agent for DISH showed up and installed the TV services. after day 5 I called to get my services canceled and I waited 3 day so that I could get new, correct proper services installed. At this point I owed $384.89 and was told it would be reduced by $100. After 5 months of going back and forth I was told that the amount of $152.95 would be the amount due for the 8 days of service. I asked for a final assessment by the billing to be charged for only the one month of services $79.99 as it was stated and agreed upon by both sides I was given the wrong information. Frontier said that I would be given the opportunity to request have the final amount reviewed again for less deduction due to frontier and . On April 25th I was notified that Frontier has submitted by account to a “Collections Company” which I confirmed through Credit Karma which show’s my credit score being decreased by -35 points.

I have today been hung up on 3 times. 1 x each by customer services and the 2 conversations I had with the Frontier Collections group was 100% professional and respectable. I am completely dumbfounded as to the lack of professionalism, ability to remedy a negative solution as it is with Frontier. They have no true customer support system or follow up. I am currently on my 5th phone call today and my 26th phone call to Frontier regarding falsified information, incorrect actions taken against myself and wrongful use of communication power to the Credit Bureau.

all I am asking for is the correct amount due to frontier to be told to me and I will pay this amount. And, have a letter stating the amount for Collections was issued incorrectly. so that I can have that amount removed from my Credit Report. Having my credit score reduced by 35 points is huge when you are looking to buy a house in the next 2-3 months.

Reply

Sue April 7, 2018 at 9:20 pm

First I will say the people you speak with are very nice and polite. That being said …. this is not a results oriented company. First we were quoted a great introductory offer, decided to order the bundle package, they ran our credit, all was good … order was a go and then it vanished. Called to check on status and they would no longer honor that price despite the fact that by running our credit and placing the order they had a contract with us. We re-negotiated a different price but I vowed to get the one originally promised. Sent a letter to corporate (it came back saying they’d moved and no forwarding address) Did the FIOS install yesterday. Techs were great but of course there was an issue, seems the order was written wrong so the preliminary work of hooking the lines to the pole was not done. Poor tech was here for hours. He leaves, phone has a dial tone but we can’t receive calls. A day later and 12 calls to c/s tech support, still can’t receive calls. Everyone promises to work on it but it isn’t happening. Said it will be done within 24 hours. It’s been more than that. They know what the issue is, just can’t fix it. Then hook me up to the original phone line I had til you can fix it. (oh, we can’t do that) … I guess they presume everyone has a cell phone these days but …. you can’t count on that. I blew my whole weekend waiting for this to be fixed. Really annoyed with them and their lack of being able to resolve this.

Reply

jim March 31, 2018 at 1:53 pm

I called frontier to report a problem with my wireless control box and grave the model number and serial number. the young lady I was talking with told me that she will have a replacement sent within 2 days. The replacement arrived and I found that it was the wrong item. I again called and spoke to a gent and explained the reason for the call and was sorry for the error and he would have the correct control it did arrive and AGAIN the WRONG item . Again I called and spoke to the 3rd person I asked him to view the back of the control that I have that has a problem and the back of the wrong control and if he could see the difference he was able to see the difference and he told me that he would ship the correct control. I am now with fingers crossed hoping to get the correct control.. If person # 1 and 2 worked for me each would be looking for new jobs as I have NO tolerance for an employee that puts my Company in a bad light.

Reply

anna March 10, 2018 at 12:55 pm

I have had nothing but trouble with Frontier from the moment we were switched over. Verizon was far superior in customer service and rates

My bills need to be adjusted every single month. Without my knowledge the pricing is constantly changing..

What a mess !! Switching to a diff company next month. This is beyond frustrating.

Reply

Michael Dunagan January 18, 2018 at 3:23 pm

I signed up with Frontier Communications on November 16,2017 for cable internet and phone and promised promotional pricing of $79.99 for 2 years. I have nothing but problems with your billing and customer service. I had to call every week and get the price adjustments. Last week I spoke to Monique in billing she said that she had made the changes and My bill would be $85.99/month without HBO and Frontier security. She gave me an order # 043994774 to reference., which i never wanted. I called today and spoke to a Otis in Billing and he said he cannot see the change in system says its pending. I need someone to FIX THIS MESS ASAP..

Reply

Paul Fraser January 6, 2018 at 2:46 pm

I sent a letter to corporate last month as well as contacted the office of the President. Have not heard from either yet. I would like to re-establish my service after my move, but I need Frontier to figure out what they are doing internally before this can actually happen. They attempted to install 3 different time and gave me 3 different reasons why it could not happen. I had to cancel the order and go with Satellite Internet to keep from losing my job because of Frontier, since I work from home. I am still wanting a landline internet, if Frontier can figure out what they are doing.

Reply

Mercedes Watkins December 7, 2017 at 12:05 pm

As I was shopping in a retail store, I was approached by two Frontier Communications salesmen. One of the salesmen asked me what cable provider I used. I replied Spectrum. He stated that he would like to send me more information about Frontier. He asked me to provide him with my name, email, phone number and mailing address. I did so, and waited for the information to arrive. Days later, I received two text messages asking me to confirm an installation date for Frontier internet services. The message sent on 12/1/2017 at 11;22 a.m. from the phone number (469) 247-8570 stated the following: “Hello. You were approved by our Account Manager (Ian) to be installed with FiOS by Frontier! His Technician will arrive on 12/23/17 at 2-6:00PM with 300/300 Internet for $100 due 35 days after installation. Thank You :)”. I replied to this message: “No thanks.”. The next text arrived from the same number on 12/5/17 at 12:24 a.m. It read: “Hello, in order to complete the installation process we need an I.D of verification. This can either be a Drivers License or Social Security #. This is company policy and we apologize for the hold on your order. Thank you”. I replied to this text message also: “We have not ordered your services. Thanks.” I did not receive a reply to these text messages. Then, on 12/6/2017, I received two emails from Frontier Communications regarding order #069727236-FT, asking me to confirm an installation date. When I received the first email, I chatted with a Frontier representative online that apologized for the error and said that the issue would be resolved by cancellation of the fraudulent order. However, I received another email from Frontier hours later, saying that my order was placed on hold for missing information – not cancelled. I called Frontier on 12/7/17 and told the representative that I needed to ensure that this order was cancelled. When the representative (named Ines) asked for my date of birth, I refused to provide it (as I had never provided it before, and I did not want Frontier using my information to complete their order details). I asked for a supervisor. She transferred me to someone named Sean. I tried to explain to him what happened, but couldn’t do so without him interrupting me to tell me that “[I] asked for a supervisor. Obviously, [I] have a problem.” To which, I replied that I needed the order cancelled immediately, because I never placed an order. He abruptly stated “It’s cancelled. Bye.” I have saved every text message chain, chat conversation and phone record related to these incidents, and I definitely will pursue the protection of my personal information from the identity thieves at Frontier. This company should be shut down immediately! I cannot believe that any credible business would create fictitious orders and then penalize the victims of identity theft by hassling them about cancelling orders that the victim never created.

Reply

Kelly Bailey October 28, 2017 at 11:11 pm

i have been a customer since 2009 when Frontier bought out Verizon in WV. I have never had any problems until we had to move.We contacted Frontier and set up October 10 2017 as the date we would transfer our services to our new home and cut them off at the old home which is only about 15 miles down the interstate,We were told the technician would be there between 8am and noon. No Show. Back on the phone and talked to three different people and was told they would definitely be there on the 17th between 8am and 5pm.No Show . Back on phone and went through three more people and was told that they would come that evening by 8pm. No show. Back on phone again went thru through two or three more people and was told that they would be there before noon on the 18th. No Show.Got on the phone again and verified old address new address ,new phone number they told us we would have,old phone number ,and they told us they would definitely be there on the 19th. between 8am and 5pm .No Show. The reasons for all of these no shows were : they had the wrong address,the tech had the wrong contact number,it was not scheduled to service,we cannot get computer service in our area, they would have to put in new lines?,and so forth and so on. The last guy I talked to explained that they could hook up the phone but we would have to have a second day for them to hook up the computer because it was in a area where they would have to upgrade or that they did not have service.In the beginning we were told just to bring the modem from the old house and it would not be a problem. This last guy said that he could arrange for the land line to be hooked up on the 28th and then they would have to determine whether or not we could get the internet. After rearranging our schedules for 5 to 6 days for them not to show up again and to spend more hours being on hold and passed from one representative to another, we decided to terminate our services with Frontier.The representative that cancelled us said we would not be charged after the 10th of October(yet to see on that one) when we were supposed to have the service shut off at the old place and transferred to the new place. After being customers for 8 years you would think you would get better treatment.. just wanted to let someone know that you are running off good customers. I sincerely hope you get your customer service people and service techs to communicate both with each other and to call back on that contact number they ask for each time you talk to them.After all you are a “communications” company.

Reply

Mike Osburn August 30, 2017 at 1:10 pm

On 8-30-2017 while driving north on Tippacanoe in San Bernardino CA, one of your trucks cut me off, he did not look nor did he use his directional until he had cut me off. Truck # 211340003 CA license # 4675N1 time: 8:50AM and was traveling at a speed exciding the posted limit. I suggest that he be suspended with out pay for a few days.

Reply

Amy Williams August 10, 2017 at 5:07 pm

Just called Frontier to disconnect my service and was told that I can’t disconnect on August 31st without being billed for the month of September because my billing cycle closes on the 28th. What is the deal? Was told it’s a new policy. I’m in shock! I’m writing the California Public Utilities Commission.

Reply

michael kirkpatrick August 8, 2017 at 11:14 am

SIGNED UP FOR THERE BUNDLE DEAL INTERNET AND PHONE WAS SELF INSTALL.WAITED ALMOST TWO WEEKS FOR MODEM TO ARRIVE.CANCELED THERE SERVICE. WAS TOLD A RETURN BOX WOULD BE SENT SO I COULD RETURN MODEM. HAVE YET TO RECEIVE. CALLED CUSTOMER SERVICE WAS TOLD SERVICE WAS NEVER CANCELLED.NEVER USED THERE SERVICE YET GET BILLED FOR IT.POOR CUSTOMER SERVICE. IS THIS ANYWAY TO RUN A MAJOR BUSINESS? COME ON FRONTIER GET YOUR ACT TOGETHER…….

Reply

Courtney Phillips June 6, 2017 at 2:54 pm

Hello,
I was a long term customer with Frontier when I lived in Davis, WV. I have recently moved to Delray, WV. In this time, I set up for Frontier to install internet at my home address and to establish a bundle package with Dish. Dish was wonderful. They came on time and set up the tv system. However, Frontier was a no show. I took off work to be there for Frontier and didn’t even receive a call letting me know they were going to cancel the appointment because we allegedly were not in the covered area. After several weeks, we still were not able to come to an agreement for services. I have contacted a few people in the area and I am told that Frontier is the incumbent for Delray, WV and receive funding to provide services in remote areas.

I would like to give you this opportunity to further research providing me with services before I contact the Better Business Bureau and file an official complaint.

Thank You,

Courtney Phillips

Reply

CHARLES A SMITH May 26, 2017 at 3:03 pm

I WOULD LIKE YOU TO LOOK INTO THE OVERCHARGE ON MY ACCOUNT IN FLA.
ON THE PHONE NUMBER 727-848-XXXX. PHONE WAS ON VACATION WHEN I CALLED TO TAKE IT OFF THEY DID NOT PROGRAM IT CORRECTLY FOR WHAT I HAD FOR BILLING AND FOR TWO MONTHS GROSSLY OVERCHAGED ME!!!!!!!!! I AM A SENIOR NOW ON A FIXED INCOME AND I REALLY NEED THE MONEY BACK THEY YOU OVERCHARGED ON. I HAVE TALKED TO YOUR “YOUR C/S REP.” WAS ALSO TOLD THAT IT WOULD TAKE OR COULD TAKE UP TO THREE BILLING CYCLES TO GET STRAIGHTED OUT, WHICH SEEMS QUITE RIDICULOUS, I NEVER HAD A PROBLEM LIKE THIS WITH V E R I Z O N!! CAN YOU NOT HELP ME OUT?
THANK YOU.

Reply

Donald J Mills May 14, 2017 at 9:48 am

I’ve never dealt with an internet provider that cared so little about it’s customer base. I have to say that all the tech’s that I have dealt with are great and they understand the frustration we have as customers with appointments being cancelled without notification and over loaded equipment that can’t provide reliable internet speed . I have been told by employees the company absolutely will not upgrade the equipment to improve the service we pay for. I finally got tired of satellite bills that constantly go up and charge for 250 channels while I only watch 6 or 8 so I cut the cable. When I bought a streaming device I was pleased that I could watch everything that I watched before at a fraction of the cost. At 5 megabytes provided by Frontier that is never a consistent 5 the viewing was constantly interrupted so I was over joyed when I was told I could upgrade to 12. This should be sufficient for the basic viewing that I do. But again it’s never consistent and they keep bonding lines to increase your speed to a system that is already over loaded. I can go to my settings and internet connections on my streaming device and watch it tell me the connection quality and see it go from poor, to fair to good and back and forth all day.I paid for the increase to 12 megs and still have the constant buffering , loss of audio and total loss of connection daily. It’s just another company that doesn’t care about it’s customer base only the bottom line. I’d pay more for good service but I’m getting nothing for the increase in speed that I am paying for currently. I’d rate this company at the very bottom of the list for customer service , quality in product and caring about the customers that provide them with a pay check. If another provider is available take it and run away from Frontier.

Reply

juan hernandez March 17, 2017 at 12:29 pm

hello
I have been very stress out with this company Frontier Communications . Many mislead , many lies , she said he said
everyone say different stuff, A person from the office of the president Beatrice not helping at all

I was offered one package and then a order ticket was in place I called to see the status and I was told that I don’t have any ticket that the ticket was cancelled . I’m an adult not a kid .
Can you take care of this issue because is really bad that your company play with people specially i’m one of your customer

Reply

Al Smith December 22, 2016 at 9:56 pm

I manage my parents finances. After looking through their bills….I noticed a lot of services on their account that I cancelled in September…Like Premium Tech support….140 GB of cloud storage, Security Bundle packages, 4 receivers for 3 TV’s….all with HD DVR’s…they don’t have 4 TV’s and the 3 they have were not HD until a month ago when I bought them one. I stopped services in Sept 2016…. seems they also shut off paper billing which my mother uses to pay the bills so she was thinking no bill due to past over payments…until she gets a collection notice for past due. I go into the account and find they are still charging for services I asked to have cancelled in Sept…now I’m being told that is when I started the services…which is odd for me to call in to start a service they Frontier has been billing back to as far as I can tell….at least a year now. I have called Billing only to be hung up on several times….. the Service Manager Sonny states he can only go back 3 months to resolve…which was suppose to happen in September…. worthless support and looks like a company taking advantage of seniors who are scammed into services. I want this resolved…. I thought Comcast was bad….but now I miss them. Worst customer service and support….

Reply

jackie moore September 2, 2016 at 3:42 pm

When Frontier took over from Verizon I was one of the lucky people who lost service for almost a month. They gave me $25.oo for that. I pushed the issue nd got another$100.00. However my total bill was over $200.00 monthly. I asked for that and denied. The I kept all the papers and names of Frontier people i talked to. I was lied to so many times. i was told they would be at my house on 2 occasions and they did not show, even when I called after 5 they told me they work late and would be here. So many lies.Once fixed it lasted less than a week and it started all over. During all this time my husband lost hours at work because they could not call him. I have spent 2 hours today trying to reach the main office. It is impossible, no human answers and all the numbers do nothing, so it is not time to go the Fed. and have the guidelines followed. So I think I will get enough people to complain that the feds will take a close look at this situation. In the meantime I plan on taking Frontier to small claims court. Remember I have so many names and employee numbers I delt with. My time is very important, not to mention I have handicap situations. Who is Frontier???? to treat people like this and costs ????? See you in court

Reply

Gerald Aveson June 3, 2016 at 7:57 am

I was a national account manager for a multi-national company with the account responsibility for several Fortune 500 companies, both industrial and retail.
When I talked to one of my accounts I “owned the issue.” I did not keep them on hold for 30 minutes, nor did I ask them to contact another person in my company.
Kindly have the “ONE PERSON” that can take ownership of my account and have him or her contact me. cell phone 904-710-XXXX work order # 041213491MS new phone # 828-479-XXXX (not yet in service) Was supposed to be activated on 5/27 along with a service tech to fix a , loose connection in your terminal box. No show on 5/27, no phone call to reschedule, and still no telco service.
Sincerely,
Gerald Aveson

PS: There is not enough space, nor do I want to repeat all the times I was on the phone with your “untrained” customer service reps.

Reply

Leave a Comment

Want to make sure Frontier Communications sees your comment or complaint?

Share your experience to get more attention.


Previous post:

Next post: