Figi's Corporate Office - Corporate Office HQ

Figi’s Corporate Office

How would you rate your experience with Figi's ?

[Total: 6    Average: 1.3/5]

Figi's Corporate Office Address

Figi's, Inc.
3200 South Central Avenue
Marshfield, Wisconsin 54404

Contact Figi's

Phone Number: (715) 384-1128
Fax Number: (715) 384-1130
Website: https://www.figis.com/
Email: Email Figi's

Figi's Facts

Founder: John and Ann Figi
Date Founded: 1944
Founding Location: Marshfield, Wisconsin
Number of Employees: 201

Figi's Executives

CEO: Brian P. Woolf
CFO: Eric M. Specter
COO:

Figi's History

Figi’s was founded in Marshfield, Wisconsin, by John and Ann Figi in 1944. John was a cheese inspector who wished the entire world could taste Wisconsin cheese. This husband and wife team left flyers and mailed them to 15000 names they got from a phone book. Their first year, they had 43 orders. Having no car, the couple put their packages in a child’s wagon and took them to the post office.

Today, Figi’s is of the largest mail order and online stores of cheese, chocolates, and other gifts. The company is owned by the Mason Company, who acquired it in 2013 for an undisclosed sum. The company also offers packaged gifts, such as spa items, jewelry, collectibles, such as Precious Moments, and dried fruit and meat.

Figi’s was originally named The Wisconsin Cheese Club, but changed it in 1961 to Figi’s. The company operates as a subsidiary of The Charming Shoppes, Inc.

Figi's FAQs

Question 1: What is the phone number for Figi's?
Answer 1: The phone number for Figi's is (715) 384-1128.

Question 2: Who is the CEO of Figi's?
Answer 2: The CEO of Figi's is Brian P. Woolf.

Question 3: Who founded Figi's?
Answer 3: Figi's was founded by John and Ann Figi in 1944.

{ 6 comments… read them below or add one }

Darlene A Penn August 24, 2019 at 1:00 am

This addressed to the CEO Brain Woodfield, it appears from reading other comments what I am about to say will come as no surprise. But, I need to get this off my chest. I am a new customer in good standing with your brand. I placed my 2nd order with you. I didn’t go over you pre-approved credit line. The shipping and handling brought it over by $10.98
I had no problem paying that payment. So, called your customer service line. That was a nightmare. After serveral calls with wait times of 25mins and being disconnected a few times, I finally got through. Explain that I couldn’t use my pay pal card to this down payment. I was told my choices where either a money order or check. I said, I have made payment using this card. Customer service person said,down payment can’t be made that way. I explained I am disabled and can’t get out. Had I known this was your policy, I could have told my daughter to get a money order. But, I had a serve fall and I am house ridden. It will serveral day before I can get someone to get a money order for me. Asked to speak with a supervisor. I was told none where available. The customer service representative was rude and nasty. From other comments I have read, this not news. It ashame that this is your company culture. So, your employees understand that they can treat customers anyway they want. And there will no consequence. My daughter said, after you get this order. And you do not here from management, you need to decide if you want to continue with this company. It’s your money. You have other accounts with higher credit limits. You can do business somewhere else. Let see what they do. I have sent a email about. Now this post. I will be calling them on Monday. Stay tuned for what happened this week. If I get some results I will be Proud to post that also…..

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sharon carr March 6, 2019 at 8:31 am

acct #22-257259028-D2
order 3 218-55194-0000
order date 1/28/2019

I purchased a basket for my best friend, her dad passed away. It was supposed to be a sympathy basket. I also paid $22.94 for expedited shipping which took 7 days. My friend called when she received the basket(which she opened in front of friends and family) . The sympathy basket was not sent but a happy birthday on was. I was horrified and apologized over and over. I called Figis and was told that the only way I could receive a credit was if my friend returned the incorrect basket. I explained that I didn’t make a mistake and you can not expect her to leave her mom and send back the basket. I asked for the supervisor and she said the same thing I asked to speak to her supervisor and she told me she had none that she report ed to the owner of figi’s.and hung up on me, RUDE. She had a serious attitude problem. I have purchased many items from Figi’s. I do not plan on paying for this basket. And the person I spoke too needs a serious time out. Please credit my account for the $72.93. Thank you.

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DANIEL F. PIERSON January 13, 2019 at 4:55 pm

Dear mr. Wooif, CEO
i’m sorry i have to write this note but i do think it is necessary. i have been a client for about ten years. you have a great product and i have been well satisfied until this year. i always get your signature product #4542. i get for all my children and friends. i always give them a date fo about 10 days before Christmas to be delivered by. This year it was Dec. 16th. about Dec. 21st i got call from my children that they had not received them. i call and they said they had been sent. well 1 was delivered to the wrong address, 1 had not been sent , all the rest arrived between the 22 and 24th. when i called customer service to complain their answer was well they gt their by Christmas, and that was the mail mans fault not ours. i had to order a substitute for the one not sent and they told me they were out of the one i had always ordered and substituted and it did not arrive till after the new year. the attitude of your customer service woman was pathetic.your product is great i will continue to order from you but i believe you need sopme help in the personnel department

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Sandra Stokes March 22, 2018 at 11:52 am

I ordered Easter gifts for 24 people to be delivered by Easter. Four days before Easter, I received notification that seven of my orders had been cancelled because the cookies are about of stock. I called customer service to place a replacement order for these seven people. After being in hold for 36 minutes, being disconnected 3 times in mid-conversation, I called corporate office. They informed me that number was for corporate employees only and to call customer service. I explained what had happened before and was told there was nothing they could do. Well there is something I can do, NEVER order from Fetus again.

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Michael Lovetere December 25, 2017 at 9:09 pm

I ordered one of their high priced cheese and sausage trays Dec 9th……2 days before Christmas I still hadn’t received it ,so I called them to check on my order. They tell me they don’t have any info on it. So I call my bank to see if the check I sent them was cashed ,and sure enough it was. Well, after going through a bunch of Bullsh-t I finally end up in the accounting dept. and they can’t tell me anything except my order was placed and shuffle me back to an order taker….I finally find out my order was cancelled. No notification, no phone call .nada! …And no apology….F—- this place. Really f—-d up my Christmas…This was a special gift for someone that didn’t receive it thanks to these clowns…

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Patricia August 4, 2017 at 4:02 pm

My name is Robert Lewis and Patricia Lewis is my mother she wrote to Figis complaint last year as to why they took her account and put it in my name. I t started when she ordered me a jacket from Figis Gallery. She usually order things and sent it to different people and they usually have a place where to send it to a person of a different address or just a person period. She ordered me the jacket and put it in my name thinking by her ordering it and we live at the same address it wouldn’t be a problem but it was. Figis told her she should have called them if she didn’t now what to do and then this Asian woman told her to get her own account, that was her account I have never ordered anything from Figis and don’t plan to. the problem is every time she order something they put the bill in my name. she told them I didn’t order anything I didn’t work I go to school so how was the bill to be paid. What I want is for them to stop putting a bill in my name when I didn’t order anything and that’s my mothers account not mine. I guess if I ordered something for someone they would give them my account. She wanted to order something else but she say she was done, She wasn’t going to pay on this account but decided to. she thinking about showing it to an attorney.

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