Figi’s was founded in Marshfield, Wisconsin, by John and Ann Figi in 1944. John was a cheese inspector who wished the entire world could taste Wisconsin cheese. This husband and wife team left flyers and mailed them to 15000 names they got from a phone book. Their first year, they had 43 orders. Having no car, the couple put their packages in a child’s wagon and took them to the post office.
Today, Figi’s is of the largest mail order and online stores of cheese, chocolates, and other gifts. The company is owned by the Mason Company, who acquired it in 2013 for an undisclosed sum. The company also offers packaged gifts, such as spa items, jewelry, collectibles, such as Precious Moments, and dried fruit and meat.
Figi’s was originally named The Wisconsin Cheese Club, but changed it in 1961 to Figi’s. The company operates as a subsidiary of The Charming Shoppes, Inc.
Marlene Lujan says
I’ve been turned over to collections because they took a money intended to pay off an order, and they chose to separate the payment and apply it to 2 different orders, then they lied to the better business bureau, saying the never received payment. Complete scammers.
Doreen Howe says
Addressed to CEO of Figi’s
On March 17, 2021 I paid my order in full. I paid $199.19. I IMMEDIATELY went back to my account to check and see if it went through. I made the mistake of clicking on 1 item of $125.17. Yes I paid for one item twice. I have called customer service at least 24 times since this transaction went through. I have been hung up on, told no supervisor was available. I sent my certified bank statement by fax (as requested) my postal service (as requested) and even through email. I cannot get ANYONE to address this issue. It is in black and white on paper that an extra payment was taken out (yes that was my fault). The 4 supervisors that I have spoke to said “yes we have the fax” they will call you. For a month and a half I have been waiting on my $125.17 extra that I sent. I have NEVER been late in payments. I can assure you had I been you all would be harassing me for payments. I need my money. This is so unfair. Your customer service has excuse after excuse. I need help to get this issue corrected. I plan on contacting BBB in Wisconsin tomorrow and I plan on speaking to a lawyer. It may cost more to retain a lawyer, but I assure you this will not happen to a customer again. I never had any issues, but now going on a month and a half I still have not received my money. Something has to change. One very disgruntled customer.
Suzanne Cutler says
I am appalled and very distressed by figis galleries horrible business practices. They have separate bills for every order , and when you send money for a currently due Bill, they put it towards a future due Bill. Then they charge you a late fee for the current bill, that you had paid. Then they Harrass you , when you have made all your current bills. You call them and that person says they have taken care of the problem and motivated the problem solved. But they don’t, you get another embarrassing call and another late charge. I’m trying to pay them off, but they keep on say they don’t see the payments I have made. Oh, I have all my bank records, but they are so disorgynized. DON’T DEAL WITH THESE PEOPLE. YOU WILL REGRET IT.
Darlene A Penn says
This addressed to the CEO Brain Woodfield, it appears from reading other comments what I am about to say will come as no surprise. But, I need to get this off my chest. I am a new customer in good standing with your brand. I placed my 2nd order with you. I didn’t go over you pre-approved credit line. The shipping and handling brought it over by $10.98
I had no problem paying that payment. So, called your customer service line. That was a nightmare. After serveral calls with wait times of 25mins and being disconnected a few times, I finally got through. Explain that I couldn’t use my pay pal card to this down payment. I was told my choices where either a money order or check. I said, I have made payment using this card. Customer service person said,down payment can’t be made that way. I explained I am disabled and can’t get out. Had I known this was your policy, I could have told my daughter to get a money order. But, I had a serve fall and I am house ridden. It will serveral day before I can get someone to get a money order for me. Asked to speak with a supervisor. I was told none where available. The customer service representative was rude and nasty. From other comments I have read, this not news. It ashame that this is your company culture. So, your employees understand that they can treat customers anyway they want. And there will no consequence. My daughter said, after you get this order. And you do not here from management, you need to decide if you want to continue with this company. It’s your money. You have other accounts with higher credit limits. You can do business somewhere else. Let see what they do. I have sent a email about. Now this post. I will be calling them on Monday. Stay tuned for what happened this week. If I get some results I will be Proud to post that also…..
sharon carr says
order 3 218-55194-0000
order date 1/28/2019
I purchased a basket for my best friend, her dad passed away. It was supposed to be a sympathy basket. I also paid $22.94 for expedited shipping which took 7 days. My friend called when she received the basket(which she opened in front of friends and family) . The sympathy basket was not sent but a happy birthday on was. I was horrified and apologized over and over. I called Figis and was told that the only way I could receive a credit was if my friend returned the incorrect basket. I explained that I didn’t make a mistake and you can not expect her to leave her mom and send back the basket. I asked for the supervisor and she said the same thing I asked to speak to her supervisor and she told me she had none that she report ed to the owner of figi’s.and hung up on me, RUDE. She had a serious attitude problem. I have purchased many items from Figi’s. I do not plan on paying for this basket. And the person I spoke too needs a serious time out. Please credit my account for the $72.93. Thank you.
DANIEL F. PIERSON says
Dear mr. Wooif, CEO
i’m sorry i have to write this note but i do think it is necessary. i have been a client for about ten years. you have a great product and i have been well satisfied until this year. i always get your signature product #4542. i get for all my children and friends. i always give them a date fo about 10 days before Christmas to be delivered by. This year it was Dec. 16th. about Dec. 21st i got call from my children that they had not received them. i call and they said they had been sent. well 1 was delivered to the wrong address, 1 had not been sent , all the rest arrived between the 22 and 24th. when i called customer service to complain their answer was well they gt their by Christmas, and that was the mail mans fault not ours. i had to order a substitute for the one not sent and they told me they were out of the one i had always ordered and substituted and it did not arrive till after the new year. the attitude of your customer service woman was pathetic.your product is great i will continue to order from you but i believe you need sopme help in the personnel department
Sandra Stokes says
I ordered Easter gifts for 24 people to be delivered by Easter. Four days before Easter, I received notification that seven of my orders had been cancelled because the cookies are about of stock. I called customer service to place a replacement order for these seven people. After being in hold for 36 minutes, being disconnected 3 times in mid-conversation, I called corporate office. They informed me that number was for corporate employees only and to call customer service. I explained what had happened before and was told there was nothing they could do. Well there is something I can do, NEVER order from Fetus again.
Michael Lovetere says
I ordered one of their high priced cheese and sausage trays Dec 9th……2 days before Christmas I still hadn’t received it ,so I called them to check on my order. They tell me they don’t have any info on it. So I call my bank to see if the check I sent them was cashed ,and sure enough it was. Well, after going through a bunch of Bullsh-t I finally end up in the accounting dept. and they can’t tell me anything except my order was placed and shuffle me back to an order taker….I finally find out my order was cancelled. No notification, no phone call .nada! …And no apology….F—- this place. Really f—-d up my Christmas…This was a special gift for someone that didn’t receive it thanks to these clowns…
My name is Robert Lewis and Patricia Lewis is my mother she wrote to Figis complaint last year as to why they took her account and put it in my name. I t started when she ordered me a jacket from Figis Gallery. She usually order things and sent it to different people and they usually have a place where to send it to a person of a different address or just a person period. She ordered me the jacket and put it in my name thinking by her ordering it and we live at the same address it wouldn’t be a problem but it was. Figis told her she should have called them if she didn’t now what to do and then this Asian woman told her to get her own account, that was her account I have never ordered anything from Figis and don’t plan to. the problem is every time she order something they put the bill in my name. she told them I didn’t order anything I didn’t work I go to school so how was the bill to be paid. What I want is for them to stop putting a bill in my name when I didn’t order anything and that’s my mothers account not mine. I guess if I ordered something for someone they would give them my account. She wanted to order something else but she say she was done, She wasn’t going to pay on this account but decided to. she thinking about showing it to an attorney.