DirecTV Corporate Office

DirecTV Corporate Office Address

DirecTV
2230 E Imperial Hwy
El Segundo, CA 90245

Contact DirecTV

Phone Number: (310) 535-5000
Fax Number: (310) 535-5225
Website: http://www.directv.com
Email: Email DirecTV

Executives

CEO: Michael D. White
CFO: Patrick T. Doyle
COO: Larry D. Hunter

DirecTV History

DirecTV is a satellite television provider founded in 1994.

In 1998, DirecTV acquired United States Satellite Broadcasting (USSB).  The following year, Primestar was acquired.

In 2004, DirecTV stopped servicing the Mexican market and in 2007, stopped servicing Brazil.

In 2006, DirecTV sold off the last of its non-core business entities and began to focus solely on satellite TV service.

In 2007, 100 HD channels were added.

In 2010, Sirius XM channels were replaced with Sonic Tap.

DirecTV has had numerous channel disputes in recent years including dropping Versus (now NBC Sports) in 2009, G4 in 2010 and a Viacom dispute in 2012 which was successfully resolved.

DirecTV currently services nearly 20 million users worldwide.  The DirecTV corporate office is located in El Segundo, California.

{ 268 comments… read them below or add one }

Pamela D. Nelson March 25, 2015 at 3:30 pm

On March 22, 2015 I placed a call into your customer service to dispute a charge of $42.92 that appeared on my account. It was revealed to me that this charge consisted of four pay-per-view charges from 2007. I was confused as to why the charges just popped up as oppose to being on my account back in 2007.
In speaking with the rep, I expressed my dissatisfaction with the fact that it has taken over seven years to be notified of these charges. As I’m sure you know, typically debt is erased after seven years. But that is not my issue. My problem is that I expressed my dissatisfaction to your representatives and my feelings were completely disregarded. In total I spoke with three different representatives and NOT ONE tried to retain my business. All I was offered was three months of free SHOWTIME. I do not want a free subscription, I want your company to actually show that it cares about its valued customers. I have been with DirecTV since 2004 through an AT&T bundle service. in 2013, I was with you apart from AT&T. For your company to not try and retain my business really illustrates that you clearly do not care about your customers. After I spoke with the first rep, I told him I wanted to cancel my service which Im assuming I was transferred to the
retention department. Again, nothing was offered to retain my service. I asked to speak to the manager and the rep did not want to transfer me to the manager. The rep placed me on hold for over 15 mins and then stated that the manager would contact me. I spoke with a Ms. Jeanell Williams that did not want to either reduce my bill nor waive the charges The fact that it took so much to get a manger and nothing was accomplished speaks volume about the way they felt about me as a customer. I’ve never had a problem with the service before this and my only recourse for my dissatisfaction was to cancel. I would like to come back but not if I am treated in this manner where my service is not valued.

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Porfirio Rivera March 25, 2015 at 2:11 pm

I signed up for Direct TV on or about middle or end of January with installation on or about the 5th of February.When I signed up, I was giving a list of programs and I was told that these were the channels I was to received. This list was dated on or about May 2014, When the installler came and installed my services, he gave me another list dated August 2014 and he said that all of the channels in purple I was suppose to get. At this point some of the channels from the first list was there. The intaller told me to call customer service and I did spoke to one of the supervisor and she was able to accomodate me with a few channels, but at the same time she deleted others. I request a new list which I received and even less channels am not receiving and when I called they tell me that I was not suppose to get these channels.I seem that everytime a new list comes out they start deleling other channels. Am really not happy.with this deal. If they continue to cut channels I will have to terminate this contrat and if I have to go a different avenue to resolve this problem I will. Am not really complaining but indicating my dissaticfaction with this dea. Thank you hope you can e-mail me back some type of explanation for this dilema. Have a great dsy.

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robyn March 18, 2015 at 7:35 pm

We’ve been with Directv since 2011. After months of trying to get our receiver fixed and not be charged for it, this last January my husband called to cancel our service. They talked him into this “free” of cost new box and told him for our troubles our bill would go down for 12 months by $20.00 a month. They also said our box was outdated and that is why it was having issues, that wasn’t our fault. What a bunch of lies. Our service only went down by $6.00 and when we called to ask them why they had no logical explanation about it. They then told us we also “agreed” over the phone to a new contract with this new box. Bull crap. We canceled Directv services and if they try to take money out of our account I’m contacting our lawyer. A bunch of lying crooks. Take your service elsewhere!!!!

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Christine Kaiser March 13, 2015 at 12:32 pm

I just spent the last hour on the phone with two representatives from the billing dept. I have been a customer for a very long time and I have never been so aggravated. Last month, I noticed my bill went up for no particular reason, so, I call and they say, oh, that is a fee for shutting off HBO and since no one told me about this fee, they were going to take if off my tab. They told me to pay a new amount that equaled $15.58 LESS than the monthly statement. This month, they sent me a bill with the $15.58 added back on. Neither the rep or the supervisor I spoke with could understand why I called them today. They took it off last month, and added it back on this month — how is that giving me a credit? They are completely incapable. Don’t bother with them, when my contract is up, I am out.

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B Raver March 5, 2015 at 12:51 pm

The service process referencing temporary deactivation of direct tv is absolutely ridiculous. I also find it ludicrous that you are unable to even renew deactivation unless its been reactivated for at least six months. I have just now spent approximately one hour on the phone with service people that don’t even know the corporate procedural guidelines for deactivation. They commonly try to transfer you to someone else and you have to sit and listen to a bunch of advertising jabber over and over again. Service has transferred me three times today and they still have not taken care of the problem. I find it very hard to believe that the corporate body thinks they have great company. What fools they really are. They should try their service as and unknown party. They have no respect for the working public that wishes to use their lousy servicing. They loose no time, for its demanded that we the public waste our precious time on a terrible company. I wouldn’t recommend this company to anyone. The corporate body is definitely overpaid.

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