DirecTV Corporate Office - Corporate Offices & Headquarters

DirecTV Corporate Office

DirecTV Corporate Office Address

DirecTV
2230 E Imperial Hwy
El Segundo, CA 90245

Contact DirecTV

Phone Number: (310) 535-5000
Fax Number: (310) 535-5225
Website: http://www.directv.com
Email: Email DirecTV

Executives

CEO: Michael D. White
CFO: Patrick T. Doyle
COO: Larry D. Hunter

DirecTV History

DirecTV is a satellite television provider founded in 1994.

In 1998, DirecTV acquired United States Satellite Broadcasting (USSB).  The following year, Primestar was acquired.

In 2004, DirecTV stopped servicing the Mexican market and in 2007, stopped servicing Brazil.

In 2006, DirecTV sold off the last of its non-core business entities and began to focus solely on satellite TV service.

In 2007, 100 HD channels were added.

In 2010, Sirius XM channels were replaced with Sonic Tap.

DirecTV has had numerous channel disputes in recent years including dropping Versus (now NBC Sports) in 2009, G4 in 2010 and a Viacom dispute in 2012 which was successfully resolved.

DirecTV currently services nearly 20 million users worldwide.  The DirecTV corporate office is located in El Segundo, California.

{ 371 comments… read them below or add one }

Thomas harp May 25, 2016 at 4:59 pm

Subject: Directv service

My name is Thomas Harp
I have been a loyal AT&T customer for 10 years or more I am trying to get DirecTV at my home someone else used to live there over two years ago who didn’t pay their bill who is Messing things up for me they no longer live there I no longer know where they are I haven’t heard from them in two years I could not get service at my address because you want them to pay off their past due bill on an account that has nothing to do with me I don’t understand why I am being treated this way I’ve been a loyal customer of AT&T is for 10 years when I could take my business and my family’s and friends business elsewhere years ago but i’ve been loyal to AT&T you know you change your plans and your policies and everything else of the last 10 years and you keep on doing things differently and not telling nobody till last second I stay with AT&T I recommend friend that recommended family I have gave you guys hundreds of thousands of dollars in 10 years along with my friends and family all I’m wanting is DirecTV at my house which the person who owns the bill has not lived there for two years I do not talk to them I’ve not seen them I don’t have nothing to do with them it’s not My Bill it’s not my so security number or my account if AT&T truly values their customers like they say and now they bought DirecTV someone will fix this this is stupid that I cannot have satellite service at my house because someone else used to live there so that’s basically saying anyone who rents and doesn’t pay a bill can never have service at their house when that person just ups and leaves and doesn’t pay the and if AT&T truly values their customers like they say and now that they bought DirecTV someone will fix this this is stupid that I cannot have satellite service at my house because someone else used to live there so that’s basically saying anyone who rents and doesn’t pay a bill can never have service at their house when that person just ups and leaves and doesn’t pay the bill if AT&T truly values me as a customer they will fix
I believe this is sad when a value customer or so-called value customer cannot have service at their home address because some person who used to live there over two years ago who moved out and we can’t find them you’re going to keep me from having service at my house you guys are the ones that wanted me to sign up for this so I did my credit obviously is fine because I was approved I’ve already paid for the connection fees hardware and stuff no one’s return my money to me and now you’re still saying I cannot have service at my house because of a former tenant who no longer lives there and has not been there for two years please fix this as soon as possible because this is ridiculous I’m about to take my business somewhere else and go through somebody else and give them hundreds of dollars a month and thousands of dollars a year if you want me to be a continued value customer and my friends and my family somehow somebody will fix this I have nothing to do with that woman’s Bill who used to live in my house you want her to pay the bill have her pay it but it should not affect me because she used to live in my house that is not my fault that she cannot pay her bills or didn’t pay her bills how the hell do I know what Bill she had on at my house yes it was my house she rented from me I had no idea what bills were due I’m not going to pay her bill. So I don’t know who I have to speak to present in the company CEO vice President I don’t know if I have to talk to DirecTV I’ve talk to people and direct side and they keep on telling me they cannot do nothing for me that this is my problem not theirs until that person pays that bill I can’t have service at my house until they pay their bill which is unfair to me because it’s not my bill so please fix this AT&T President CEO of AT&T CEO of DirecTV whoever needs to fix this this is ridiculous maybe I should call my local news or other news or put it on social media how AT&T and Direct TV is treating me
Someone please respond back to this and fix this problem as soon as possible or lose a so called valuable customer

Thomas Harp

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enesha ali May 23, 2016 at 3:00 pm

THIS IS THE WORST COSTUMER SERVICE!!!!!! I have never dealt with incompetent people in my life. Everyone you speak to gives you wrong information on EVERYTHING. When you call back to find out you were told one thing and thats not the right information every single time. I was promised stuff no one had a record of it. Was told my bill was gonna be one thing turns out its another. I’ve had nothing but problems with this company from the day of installation when the installer knocked on my bedroom window and it was before my scheduled time. Guess that should of been a sign. I have been on the phone with these incompetent people. of course when you call the headquarters the recording tells you to call back during business hours and ur calling them at 1130 am. Doesn’t tell you the hours..and I’m stuck in a freaking contract for 2 yrs. Its only been 6 months feels like 10 freaking yrs dealing with these people.

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Annette reda May 7, 2016 at 11:10 am

To the knuckleheads at directv u r being sued by me n u are facing multiple charges for using ur company directv programming to engage in criminal activty- rape on teens and women n men. Allowing tina monsanto n ryan seacrest n roy dennis n ben rhodes n cia to alter ur programming wording to track me n my husband and ur involvement with jenn goff n millers in covering up planned plots in the deaths of barbara katie chapman- mark tabat- rebecca guzy- tupac- biggie smalls- eazy e- joan rivers- cheryl reda- cops n agents targeted for death because roy dennis n tom moore nchristine dolce play along ..to be charged with cory monteith/ heath ledger/ rodger rodas- paul walker- john ritter- patrick swayze- steve jobs- deaths including brittany murphy- amy winehouse- dennis franz- dennis hopper- roy disney- diane disney- sharon disney- patrick disney- using programming to convey subliminal messages “free” that represents per jenn goff to kill men for free sex, the plotting using programming movies n particular channel names to kill my husband- my exs- ex coworkers kissing up to ryan seacrest- ben rhodes- tine monsanto n roy dennis, u assisted in plotting n tracking to hurt or kill zak bagans- scooter braun- backstreetboys- jay mohr tracking celebs kids–participating in the assassination plot on pres obama the death of ryan dunn/ selena quintinalla- dennis pops- mark tomlinson- polly gonzalez ex coworkers who died/ ex boss’s dad jerry tarkanian/ ex boss ch 3 jim rogers death/ ex boss tom weisner death/ kurt cobain- phil hoffman- robin williams- joe bidens son/ nancy reagan/ ur company is involved in raping me n women tracking obama and agents n using ur company for various criminal activity n movement of weapons arsenal n money. Ur a piece of shit company n u shall be charged with intentionally knowing tht ben rhodes covered up everything n paid ur executives off ur in major trouble company owner of directv n programming n advertising depts u done pissed me off ben n tina isnt in charge anymore u r also involved in the death of paul walker u and me r goin to have a serious problem im f-in pissed at u n ur company

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Michelle May 3, 2016 at 10:04 pm

Directv are SCAMMERS, they quoted me one price for being a new customer. I checked my bank statement two days later they charged 4 additional amounts to my bank account then told me they could not see the additional charges on their end. Someone also canceled my order for no reason (im assuming bc I kept calling back trying to speak to a supervisor). I told them to start a new order and they tried to charge me an addional amount on top of the 4 charges they made to my account and I didn’t even have services yet. I spent 8 hours on the phone with them going back and forth around in circles being transferred to the wrong departments, reps acting like supervisors and being hung up on. I eventually called corporate thought I was getting somewhere with them and in the end they tried to charge me again for new service. They are a bunch of scammers and dishonest pigs PLEASE DONT give your credit, debit or bank information to them they will steal your money and act like they have no clue what your talking about! What is the world coming to????? Trust me I’m not letting this issue go… I’m looking into an attorney, these people have mess with the wrong one.

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Gabriela Nazario May 20, 2016 at 6:49 pm

They did the same thing to me…I call about my bill and they tell me it is going up every time and to call back a certain date so they can give me a good deal through the Retention office. Well I did four times and now from 57. a month my bill is going up to 114. double the amount. To cancel it will be an extra 240. how about that? If you are reading this Please don’t make the same mistake I made…DO NOT get Direct TV. The service is good, but it turns out its a rip off when your bills start rolling in.

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Dianna April 30, 2016 at 9:58 pm

Lost my signal during a thunderstorm(as usual) on Friday. Called customer service and was told they could not send a tech until Tuesday! Four days??! On top of that the customer service rep tried to sell me additional services after telling me I would be without service for four days….unbelievable. Of course I can watch in on my mobile devices, but the idea of trying to watch tv on a 19 inch screen really does not appeal to me. After twelve years with DirecTV, I am officially done.

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Fred April 29, 2016 at 8:49 pm

I have been a loyal customer ever since they acquire primestar that’s over 16 years. I have never experience the lack of customer care services that I have received ever since ATT took over. I seriously thinking about closing my account.

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KB April 27, 2016 at 3:48 pm

i was told send a letter by one of the direct TV employees to direct TV inc./attn collection dept. at P O Box 6550 greenwood village,co 80155 every body with complaints need to aend them a letter and let them how crooked they are and do not respect people and what we stand. i think everybody should get together and sue them. about 9.9 billion dollars sounds like a good round figure for the people they defrauded and to sue for discrimination.

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angela April 12, 2016 at 5:49 pm

Direct tv is a total ripoff!! Please research them before getting them

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tte April 27, 2016 at 3:22 pm

direct TV committing fraud. because in 2011 they billed 137 people when they cancelled on the renew date. and i contacted direct TV . because when i went to buy a vehicle the bill was on my credit report. i am not the person this was done TV anything . i will be sending att a letter to let them know how your company did people. direct TV is committing fraud by what they are .doing.

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Billie Castleberry March 25, 2016 at 12:39 am

Husbands Directv account had went to collections prior to our marriage last year. Made payments on it through First National Collection Bureau Inc. who handles Directv accounts. Made a final payoff in the amount of $367.87 by personal check on 2/10/16. On 2/25/16, called collection company because check had not been deposited yet. Was told they couldn’t locate check I sent. Was asked to send a second check, and was ASSURED there would be a note put in file to return first check if found. On 3/6/16, my bank records indicated that BOTH checks had been deposited. I contacted the collection agency who told me that all Directv checks get forwarded to Directv per their request along with any account notes. So, I start the process of calling Directv. On 3/6/16, I spoke with Brandon (Id # 515765) who told me that an expedited request was put in for a refund to be issued to me at 11:03am that morning. Expedited was supposed to mean it would only take 2 weeks to receive my refund, not the usual 30 days. He also took my contact phone number and said that someone from finance/billing/refunds would be contacting me within those next 2 weeks to get all my checking account information so they could issue the refund to me. On 3/16/16, I called Directv again and spoke this time to Kelly (id # 101036681) who apologized for the “erroneous information” I was given on my last call. He took my checking account routing and account numbers and again my contact phone number and said I would receive my refund within 10 business days. Then today, 3/24/16, my husband received an email from Directv telling him that we would be receiving our refund in the form of a Visa prepaid gift card, and that it was being shipped to the address he had on his account with them when he had it open several years ago which happens to be in a totally different state from where we live now. First of all, we didn’t pay them with a prepaid gift card, what makes them think we want that as our refund? We can’t pay bills with it! So I contact Directv AGAIN, got a rep and asked immediately for a supervisor. Waited 20 minutes on hold with no answer from rep or supervisor before I finally hung up and called back. This time got rep Bryan who transferred me to Supervisor Osman, who told me I had the wrong department. He then transferred me to Billing where I got Tony (id #1681393). When I asked to speak to the supervisor he said he would transfer me but when I asked Tony what the supervisor’s name was, he flat out refused to give it to me. I was then transferred to supervisor Joseph (id # 719521) who proceeded to tell me that it was their policy to issue gift cards on closed accounts and there was nothing further he could do about it and it would take at least another 10 business days to receive the card. When I asked to speak to his supervisor, he told me that he “was the highest ranking person there”, and when I asked for his supervisor’s name and contact information he also refused to give it to me.

I am seriously considering consulting a lawyer because in the first place they cashed both checks after they conveniently lost the first one. Second of all, don’t screw with my money by giving me some lame gift card when I paid you with a check! I will also be sending this information to whoever I can find contact information for at Directv, along with the BBB and blasting the internet with the wicked ways of Directv.

DO NOT – I REPEAT – DO NOT DO BUSINESS WITH DIRECTV! They are scam artists thru and thru!

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Dixie Oropeza April 19, 2016 at 5:55 pm

I am in the process of trying to get a hold of someone “higher” up. To make a long story short they took money from my account because they didn’t receive their receivers on time. The took a total of $417. I called them told them receivers were sent. They told me I would get a refund, they never told me it was going to be credited to my account. I wanted it directly to my bank because I was now in overdraft because of them. Needless to say three weeks, still no money, three different stories. I need help!!!!

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Jodie Dodgson March 5, 2016 at 2:01 am

What I find most frustrating there is not really a corporate number or formal complaints department to speak with. After reading many of the comments it seems to be the same consensus poor customer service. How has this not become a priority. It is understandable with satellite service there may be unreliability I do expect that. But when my service is running subpar and I try to get some indication of a resolution only to meet with being made to feel like an inconvenience or an intolerance to have called in, that is completely unacceptable. Please do some retraining. I would be more than happy to provide 6 weeks of my time to make your agents more acceptable. 6 weeks is all I would need to turn the whole customer service experience around! Just saying! And give us a formal complaint department. God forbid you try to get to manager that’s like breaking all the bones in your body to try to do

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Terri March 5, 2016 at 5:22 pm

Totally agree with you!!

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BJ March 31, 2016 at 5:46 pm

I totally agree with y’all. They are pathetic to talk to. Directv s good at giving you the run around, they do act like the customers are stupid and like we interfere with their time. I get so tired of trying to talk about your bill that’s a joke. My husband used to handle Directv but now he stopped several years ago and I started dealing with them. I bet I age 15 yrs every time I call, and I tell them I am on the,cell phone and I get different answers from different people. Ex. Turn it off and back on, unplug and plug back up, and the lists goes on. I am almost to the point of closing our account and going with Dish. Get new customer discount. Sad because I was with the co they bought out, we’ve been with them for almost 20 yrs and they want to treat me ugly? Really? Gggrrrrrr is all I can say other than they are horrible.

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Dixie Oropeza April 19, 2016 at 6:04 pm

I’m sure the last time I called and asked for a supervisor it was the same person. They kept me on hold for almost ten minutes, guy came back on and said he was the floor supervisor. I told him, boy you sound like the person I just spoke with a minute ago, same accent and everything, no I am the supervisor. Either way, my problem is still ongoing, no one to turn to, any suggestions?

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Peggy May 19, 2016 at 7:50 pm

Dixie I am having the same problem with directTv and am, very ANGRY I WILL BE SETTING UP A GO FUND ME ACCOUNT FOR CLASSACTION LAW SUIT AGAINST DIRECT TV……They have given me around for 2 weeks and still have not replaced the money they have stolen from my checking account. If you have any notes regarding whom you spoke with please keep those for furture action…

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Jodie Dodgson March 5, 2016 at 1:35 am

I am beyond dissatisfactied with my service with Directv. I am paying $167.00 a month for TV JUST TV. I have HBO and Starz package. My Starz package the channels never work at all. I called in to Directv when my box was lagging and channels weren’t loading, I got transferred from department to different department. I asked when my contract was up and was just given the response I have no idea you have to speak to someone else. I asked for a supervisor and just got transferred back in the queue only to speak with another agent. The next agent was nice enough but again still no response on my contract no response on the terrible service. When I finally got to a supervisor he was less than accommodating. The agent before him offered me Showtime for $1 a month for 3 months for my inconvenience. The SUPERVISOR however made it seem as an inconvenience to have to speak to me. I expressed my concerns and he said all he could do is transfer me to tech regarding my issues with the services. Of course not helping the situation in the slightest. I waited on hold AGAIN and got to tech. The response to my ongoing issues “it’s just normal. Happens all the time” ok so pretty much I am paying $167.00 for unreliable nonsense service. And when you try to speak to customer service you get the run around.
I am a Manager at a Customer Service center, I run a project that actually creates the processes for our clients improvement in Customer Service. If any of my agents or my Escalations acted in the manner of many of my experiences with Directv many of them would be written up, coached or no longer working with me. Their customer service as a whole is ridiculous. They should Acknowledge their customers needs no matter what, then Commit to assisting their customers in every way that is possible still upholding policies and procedures but show Empathy when the customer is upset or frustrated with their service. That’s is being an A.C.E. On every call. I should never feel like an inconvenience for calling in. Let’s be frank if I did not call in about my concerns the customer service individuals would not have a job. This is something I know and understand. My customers are important to me. Every one of my agents understand this as well. That why our customer satisfaction is above 95%. Take note Directv improve your quality of service and your customer service experience.

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T. Powell February 27, 2016 at 1:45 am

After reading some of the sad, sad accounts of others at the hands of Direct TV it almost made me feel as though I have no right to my complaint…taking from people’s banking accounts without authorization, really Direct TV?

My family has been with you for a few years, we don’t have any of the big movie channels. Just a sports package and a few Discovery (educational) channels. Started out somewhere around $75.00 a month and has been creaping up in price with no change in package or upgrading of our equipment which by the way is faulty and grossly outdated. Just got a bill for $126.45, really??? I often am in the middle of a movie or program and the screen “freezes” up or we record a movie just to have it look like the DVR has recorded the whole movie i.e., 2 hours recorded and we watch the movie and it just cuts off mid movie having not recorded the entire show!!! Today I called Customer Service to see why my bill just had a $6.99 per month increase and did not receive any reasonable answer of course, got frustrated and asked to be put through to the automated system to make the payment (including the extra $6.99) and the rep said he could take my payment…as we were finishing up he related that there would be a fee of $5.00+ for making the payment!!! The reason I state $5.00+ is at that point the top of my head nearly blew off I was so angry. The rep related that they were now charging that fee for pay-by-phone, real person or automated, but as a COURTESY he’d waive it!!! Really?? Needless to say I told him that my husband (don’t want to mess with his sports package this time of year without talking to him…) will be calling to cancel our service with Direct TV and the guy had the nerve to say he’d have the Customer Retention Dept. call us…what so the could try to sell us on continued service for an equipment upgrade (for a fee) and “throw in” an extra channel for 3 months where if we didn’t call and cancel when the 3 months were up we’d start being charged for? Direct TV you’d better get a clue and change your business practices or one of us disgruntled C U S T O M E R S will be starting a class action law suit!!!

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lawrence Wybrant February 14, 2016 at 12:03 pm

I just decided to switch from direct tv to dish and we have talked to our parents about switching from direct tv to dish. We Used this service for a long time and after pouring money into them we are switching due to a lack or promotion and or assistance when you are buying 4 plus receivers, bought a satellite for an RV and when you bill gets higher than you can afford they offer nothing to keep you. Direct TV did nothing to keep me from switching to a competitor, Dish however offered a package at a lower rate for an extended period of time, I can see why people are dumping direct tv.

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Felix Pendas February 9, 2016 at 12:44 pm

Just want to know who is in charge over there. After spending an hour on my cell phone calling from Guatemala, I was basically told that even though my son in law called to have my home service transferred to his name, this meant nothing to billing. I had on a previous occasion called your company and asked that he be placed on my account and given my permission to make any changes to the the account. On December 3 of last year he call and asked that my service be either transferred to his name or change to ATT Directtv. Your office told hime to have me call but I’m sure he knew that could not happen, since I was on a photo shoot in the jungles of Guatemala, the spider monkeys have no need for tv, yet. I have just returned to my home in The city of Guatemala and reviewing my bank statements noticed a charge of 1,021+ to my charge card. Long story short, no one in your company could provide me with a name to call and get this taken care of. After have served as COO for a multimillion Company and having thought Business Courses at the University of Texas and ST. Philips College, I know there is always someone who can make any problem go away. All I want is not to get charge for Dec 15 – Feb 16 and not charge for all the equipment that was returned late, a problem on your shipping department and getting the return boxes late.

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Maria Figueroa February 6, 2016 at 8:06 pm

I sent in a final payment for poor customer support and services and had an agreement with the employee to make a one payment for $100 and them to latter pay the rest since I’m retired and cannot afford to pay it all. Got a letter form my bank that my account was overcharged an additional $149.20 without my permission and or consent. Spoke to Linett and then Supervisor Victor after an almost an hour wait, Victor said that this is how is done and they can brake any promise at any time because they just don’t care for their customers and will not return the over drafted payment.
Now, I will have to call the BBB and file a complain for fraud for doing all of this without my permission and consent.
I’m glad I cancelled service with this selfish people and will never recommend to anyone.

Please stay away from this selfish company!

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D. Pooler February 4, 2016 at 9:32 am

Back in October 2015 Direct Tv called me one evening and offered a promotion. “We appreciate you as a long term customer and we like to give you 30 days of free Showtime. I said, “What’s the catch?”( why did that statement suddenly come out of my mouth).She said, “There’s an early cancellation fee and you’ll be charged for anytime after the grace period.” On the 30th day I called customer service to cancel Showtime. The CSR offered a deal of Showtime for $6.00 a month for 6 months, but I’m on a fixed income and can’t afford it. Since then they’ve been charging me for the “free” Showtime. I called and was told that the only note on my acct. is that promotions called me but didn’t indicate the offer. “Exactly, you called me!” I was told that my acct would be credited and removed from my Verizon bill (I bundle to save money). It’s been 3 months and it continues to appear on my bill. Since the merger with AT&T you customer service has taken a nose dive. Why do you abuse your customers with such lies. I’ve contacted the state Consumer affairs dept. and are in the process of filing a complaint which will be investigated. I continue to refuse to pay the refuted amt. Clean up your act so you can keep the good customers you’ve had all these years. God is not mocked. Whatever a man sowth so shall he reap. I’ve noted a lot of complaints from people and that’s a red flag. I hope that Randal Stephenson reads these customer comments and takes them to heart. I’ll be back to follow up on the complaint process and any response I receive.

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Jodi January 28, 2016 at 9:32 am

I was a Primestar customer loved the service and product. I NEVER had an issue. Now that AT & T and Directv have become one, BIG TIME ISSUES!! All my payments, 3 so far, that I mail to Directv, AT & T is cashing them and posting to my AT & T account. I have talked to 5 different Directv supervisors and 3 different agents from AT &T. The money was to be transferred from AT & T to Directv on January 15, 2016. It was actually credited back to my AT & T account. Directv has turned off my service and will not turn it back on unless I give them more money. My account is paid in full. It is NOT my fault that AT & T / Directv hire incompetent people to handle their account receivables. Goodbye AT & T and Directv !! Hello COMCAST!!

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Peggy May 19, 2016 at 7:53 pm

Be careful they will pull money from your account without your permission if you have ever paid with debit card. By calling it a early cancellation fee and charging your for not returning their equipment in timely fashion….

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Ken January 20, 2016 at 10:56 am

Account No. 8633133 – Cancel me out and don’t even THINK of uttering the word “contract” or I’ll have your sorry asses in court so fast you won’t believe it! I had a contract with DirecTV, NOT with sorry ass AT&T! Everything went great until you boneheads took over, then jacked my bill up sky high! You can kiss my money and my account goodbye effective immediately and there will be NO CHANCE of you regaining me as a customer. NOT A CHANCE!! I warned you, but you did nothing. Now, I’m doing something I should’ve done when you first took over, I’m gone! See ya! Cancel me now! Buh-bye!

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James Ciccolo January 18, 2016 at 5:02 pm

I have called repeatedly to handle a repair issue. I have been hung up on, left on the line, and essentially told I was wrong, and there would be a charge for a visit to fix the dvr.
I pay for the protection I have, and I am good and tired of the run-around and the lack of care. This company is a nightmare. Now that it is AT&T owned, it has lowered its standards to the poor standards of AT&T. How sad that they spend so much money on the advertising, and so little on customer satisfaction and retention. I suppose I should not be surprised. I am not expecting any kind of action or resolution to any of the issues plaguing my system.

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Linda January 11, 2016 at 10:46 am

DO NOT PAY DIRECT TV/AT&T FOR BAD SERVICE……
DO RETURN EQUIPTMENT TELL THEM TO GO TO HELL…..
Won’t remove satellite dish from roof….. Kenneth from Executive Offices, just keeps repeating the same rehearsed answers, over and over… Now that they are AT&T they are the slime of the earth… DO NOT do business with company, go elsewhere….
SAVE YOURSELF THE AGRAVATION.

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momo April 10, 2016 at 5:39 am

I did cancel my service with them a month ago on 9/03/2016 after being with them for 11 years. I returned my cards (receivers cards ).they send me the final bill with 285 $ amont relating to 19 sexe movies that I according to them ordered in 2005 and 2008.this I is april 2016,i told them that my system(receivers were not connected to a phone line,that I could not order movies thought the system .they told me that the movies were ordered throught the remote .I again told them that was not possible .iam disputing those charges .I didn’t get any help from them. that I needed to pay for those movies .and that they could do nothing .the story is weird but that is my situation.i need some recommandations from any one if they have similar situation.thanks

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Michelle Williams January 7, 2016 at 10:02 am

I AM ABSOLUTELY LIVID!!!!!!!! Direct TV has come out to my house, installed a satellite dish on top of my roof and I don’t even have a Direct TV account. When contacted they tell me they will not come out and remove it because they don’t do that. They then go on to tell me that I need to find out which neighbor had it installed and they can request it be removed. I’m like WTH! So what happens if they don’t want to have it removed from MY house? I’m sure your installers had an address for installation so why would they install it on someone else’s house without permission? For better reception maybe? You make a mistake on installation now you refuse to correct it. Now somehow it’s my problem on how I’m going to have a satellite dish removed from my house. They even had the nerve to tell me that I can call a recycling company or my local authorities. Unbelievable! I am so pissed my blood is boiling! I will definitely be contacting the BBB and anyone else that will listen. This is absolutely unacceptable!

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James Smith January 5, 2016 at 7:44 pm

HORRIBLE Customer Service. After being on hold for 45 mins and calling back we were unfortunately assigned to Tim in St Louis Missouri. He asked why we were leaving and i told him that our direct tv had gone out and we were told it would take 8 days to fix. One of your competitors, Time Warner, said they could have us back up in less than 48 hours. As I tried to explain that I couldn’t name my “favorite restaurant” and after trying 5 different – 4 digit numbers, to try my wife’s uncommon name, he still refused to help us. He continuously spoke over us and made it easy to decide to leAve Direct TV. It’s customer service like this that makes your customers leave and tell everyone they know not to purchase your product. Tim in St. Louis needs some retraining.

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debra sapp January 2, 2016 at 1:44 pm

It has taken me 3 months of calling, live chatting, and attempts at e-mailing to resolve issues with my television experience. Finally, today, speaking with Cindy in Montana customer service resolution I have hopes at getting what I want. At the very least this has been a trying journey. Call after call I have gotten mis-information without a resolution to the ongoing problems with my service. Cindy may have solved these problems for me, time will tell when I get this device to add to my receiver. Three months is entirely too long a time for such a simple resolution. It seems some more training is needed for your customer reps. Isn’t the customer satisfaction a priority at Directv? I applaud Cindy for her knowledge of Directv equipment and customer relations. She is to be commended because without her my relationship with Directv would have ended today. And it would have ended on a very sour note.

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Tanitia Jones January 1, 2016 at 3:05 pm

I have only been a customer for a short period of time. I have contacted the offices regarding the poor service that i am receiving from Directv. My television changes channels extremely slow ( sometimes taking up to several minutes before the channel changes), If you change the channel , you may get a black screen and then no signal, resetting the box takes forever. I reset the box at least twice a day. Which inconveniences the rest of my household as it resets their boxes as well. When I contacted customer service, i was told that they are aware of these problems, they have been ongoing since they upgraded in October and they are asking for my patience.
We are not friends, this is a business arrangement with a contractual agreement. I pay you for a service. A service. mind you, that you are not providing. I asked to be let out of my contract and was told no. I asked what kind of compensation would i receive for my inconvenience, i was told none. i was asked to be patient. If this problem has been ongoing since October 2015. How patient do you expect your customers to be? Are you going to exhibit that same patience if i cannot pay my bill. i think not. you expected to be paid for the service you provided and I expect to get the service that i am paying for. As such, I would like to be let out of my contract to pursue a service that not only works but values their customers.

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Michael R. December 30, 2015 at 11:08 am

You guys shut off my services on christmas eve @10 pm..when I had a extention to pay my bill on dec. 30.. I have the confirmation email. I called and they said there was nothing they could do.on the phone with you liars for 50 minutes on xmas eve telling you that I spoke to a guy on the 18th and put in the computer that I would be extended to the 30 th..someone from corporate needs to call me asap..I will send u confirmation..this is unprofessional.. and you guys are liars..very unhappy with service.

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Ben December 29, 2015 at 1:42 pm

Had direct tv for 15 years. Their customer service is poor. Not helpful. Don’t care about their service . Wants pament for service that is sub par. White outs, very frequent, searching for satellite frequent in the middle of shows. DOES NOT UPGRADE THEIR SYSTEM EVEN IF THE TECHNOLOGY IS OUTDATED WITHOUT CHARGES.Trouble shoot is their answer for over a year. Cannot get to any senior executive to resolve problems. Hope AT&T can right the ship or it is going to sink with that kind of attitude. Going to drop their service. A word of advise: Keep your customers happy and your business will do well. Don’t show any care and your business will drop. Will never recommend direct tv. Hope you listen to what your customers are saying.

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Jessica Tyler December 28, 2015 at 5:06 pm

I am writing to you to dispute the early termination charges that DirecTV is charging me. I implore you to help me with this issue.

I understand the nature of early termination charges, and have paid them before when they are justly levied. However, I have not had properly working DirecTV service since installation and am canceling because your product does not work in my household. You cannot fix the issue. Therefore I choose to terminate. Simple? Very, unless you charge me to terminate!

Although I have $360+ to pay the charges, I refuse to pay that out of principle. Since my DirecTV was installed in June 2015, it hasn’t worked properly. I’ve had your technicians out here as well as those of Verizon’s and each blames the other.

I am horrified that you are charging me even though you did not provide full service to me. If I paid the early termination charges, it would be rewarding you for bad business practices.

I look forward to this issue being resolved swiftly.

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Sara December 27, 2015 at 10:05 pm

I signed up with directv dec 7, WORST DECISION EVER! Its now dec 27 and i already want to cancel my account i haven had the service for a month and out of the few weeks i have had it ive only been able to watch my tv for a week!!!! Ive had several techs come to my home one of them told me the guy that installed it messed up so he couldnt fix it!!!!!!!! And when i called and told 3 different people i wanted to cancel they could care less!!! And treated me as if i was wasting their time. I would not recommend this company to anyone!!!!

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cathy December 28, 2015 at 4:31 pm

WATCH OUT OR YOU’LL BE BLAMED FOR THE INSTALLATION TOO!! DIRECTV SUCKS …. I HAVE BEEN A CUSTOMER PAYING ON TIME FOR 20YRS AND THEY INSTALLED A DISH WHICH HAS CAUSED WATER DAMAGED AND DENIED THE CLAIM DUE TO THERE INSTALLATION WAS WRONGLY INSTALLED AN THEY BLAME US THE CUSTOMER …. WHAT KIND OF CRAP IS THIS!!!!! IM A VICTIM OF DIRECTV SUB CONTRACTOR INSTALLING A DISH ON MY FLAT ROOF THAT HAS LEAKED AND CREATED WATER DAMAGE TO MY PORCH AND THIS COMPANY TOLD ME IF MY FAULT THEY DENIED THE CLAIM

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shane May 17, 2016 at 11:27 am

They did this to me as well. I have 5,000.00 in damages. To top it off they also took unauthorized charges out of my bank using a debit card that I never even gave them. They are criminals and should be prosecuted as such.

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Jackie Bradden December 25, 2015 at 10:29 am

TV HAS BEEN DOWN FOR TWO WEEKS i HAVE PAID MY BILL 137 DOLLARS AND STILL NO SERVICE HAVE MADE THREE APPOINTMENT WHICH NONE HAVE COME OUT TO SEE ABOUT THIS ISSUE I AM A SENIOR WITH NOTHING TO DO BUT LOOK AT TV,SO THEY HAVE MADE SO MANY PROMISES TO FIX BUT NONE HAVE NOT DONE ANYTHING EVERY TIME I CALL THEY CHANGE THE DATE FIRST DEC. 17,SECOND TIME WAS FOR DEC. 21 TIME THREE WAS DEC.25 I KNEW IT WAS CHRISTMAS DAY BUT THE GUY WAS SURE IT WAS TO HAPPEN. I AM ALL MOST SURE I WILL BE LOOKING FOR ANOTHER CABLE COMPANY I THOUGHT DIRECT WAS GOOD GUESS I WAS FOOLED JACKIE BRADDEN 817275XXXX

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Tina morgan December 21, 2015 at 5:02 am

I need someone from the corporate office to contact me immediately!!!!!! Directv took over $600.00 from my banking institution without my permission. I have witnesses to them being apologetic and promising me to return the money into my account plus all these free tv for so long, gift cards………etc. This has been going on since last Summer. They have not carried through with any of this. They are still trying to bill me for a service I do not have. I am so fed up with the lies they keep trying to feed me. MY NEXT STEP WILL BE AN ATTORNEY!!!!!!!!! I just pulled my bank statement up and see that they took more money from my account. HOW IN THE WORLD CAN THIS HAPPEN????? I AM A SINGLE MOTHER JUST TRYING TO MAKE ENDS MEET. I FEEL LIKE DIRECTV HAS STOLEN FROM ME AND OMG CONSTANT LIES………I NEED THIS STRAIGHTENED OUT TODAY WITH A PHONE CALL ……NO EMAILS OR PASSING ME AROUND LIKE YOU HAVE BEEN. I PROMISE YOU I HAVE SPOKEN WITH AN ATTORNEY AND YOU GUYS CAN GET THIS STRAIGHT OR MY LAW FIRM CAN………BUT THIS IS MY LAST ATTEMPT TO TRY TO GET YOU TO GET SOME ACT RIGHT. I KNOW ALOT MORE SOON TO BE EX-CUSTOMERS OF DIRECTV AND ALSO KNOW DIRECTV IS GOING THROUGH LAWSUITS RIGHT NOW!!!!!!! 256-463-XXXX…………TINA MORGAN

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Jim Blankley December 18, 2015 at 1:52 pm

I called a few weeks ago with technical issue. That issue was immediately solved. Then that same issue came up 2 weeks later. I called yesterday for tech support and went through the typical startup. It did not work. So I was then told that they could not send a service person for 9 days. I complained to numerous people and felt I was being passed around. I was told twice that they were sure someone would come next day or 2. Then was told again that it would be the 9 days as originally scheduled. I complained and said not good enough. I had just upgraded and renewed for 2 yrs. No help. I then told them that I wanted to cancel. They said $460. Absurd!!! I said what if I just went to lowest amt and that was $20/mo for 24 mos. End result is that I went to Dish for $45 a month less for more updated equipment and channels and guess what, they are installing tomorrow. Directv has no customer service conscience and they will never take into acct your loyalty. I would run from them if there are other options.

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Dason Lawrence December 17, 2015 at 6:17 pm

My mother Carole Lawrence
Had Direc TV when we lived in Wyoming and we was having are roof fix and had the Direc TV dish disconnected in July of 2015 and was moving at the same time so she was going to have it reconnected at the new house. but Direc TV told her it would cost her $500.00 to reconnect ! Direc TV say one free move do not believe them and now she still being bill for the old house and it December 2015. She has called every month about it and Direc TV just give her the run around. So don’t go with Direc TV

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Robert December 17, 2015 at 3:23 pm

I opened up the following BBB case against you people and you were unbending. Clearly customer service and ethics are not a concern of yours. With that in mind I got my money back that you refused to refund me and your fraud has been foiled. So please pass this email onto the arrogant pawn that replied to my BBB complaint and let him know YOU LOST!

COMPLAINT ACTIVITY REPORT Case # 451239 BBB of Los Angeles and Silicon Valley

Consumer Info: Simmons, Robert Business Info: DirecTV, Inc.

Bethel, CT 06801
– 203 482-XXXX 800 531-XXXX

Location Involved: (Same as above)

Consumer’s Original Complaint :
When a company LURES people by making claims of service I EXPECT THEM TO HONOR THOSE claims. DirecTV makes the claim in BIG BOLD letters on their webpage for NFL Sunday Ticket that ALL LIVE SUNDAY games are available to their subscribers. I made my purchase based on those HUGE LETTERS AND WORDS on their website and NO WHERE does it say EXCEPT OR IF. I wanted to stream the Colts vs. Broncos game yesterday and it was NOT available. When calling their customer NON-service department they try to pass the blame off on me that this EXCEPT clause is in their terms and conditions. WHY DON’T THEY PUT THIS EXCEPT CLAUSE ON THE FRONT OF THEIR WEBPAGE?? I want to cancel my membership and I want a refund because I expected to recieve the service on their webpage and now I am FURIOUS that they are trying to steal my money and keep it by saying it is my fault because I did not read the Terms and Conditions. They need to put this EXCEPT clause on their front page of their website because this is CLEARLY and EFFORT TO TRICK AND DECEIVE. I AM SICK OF THESE COMPANIES that are just CROOKS WITH A LICENSE TO CHEAT, DEFRAUD and STEAL!

Consumer’s Desired Resolution:
DesiredSettlementID: RefundI want my refund of $101.00

BBB Processing

11/09/2015 web BBB Case Received by BBB
11/10/2015 Otto BBB Case Reviewed by BBB
11/10/2015 VA EMAIL Send Acknowledgement to Consumer
11/10/2015 Otto EMAIL Notify Business of Dispute
11/13/2015 WEB BBB RECEIVE BUSINESS RESPONSE : We appreciate you taking the time to communicate your concerns. At the bottom of our NFL SUNDAY TICKET Online Streaming page, disclosures are provided regarding the NFLSUNDAYTICKET.TV service. Specifically, customers are advised “NFLSUNDAYTICKET.TV consists of all out-of-market Sunday afternoon regular season NFL games (based on customer’s device location) broadcast on FOX and CBS. However, games broadcast by your local FOX or CBS affiliate will not be available in NFLSUNDAYTICKET.TV.” The November 8, 2015, Denver Broncos at Indianapolis Colts game was broadcast nationally on CBS. As such, it was unavailable on NFLSUNDAYTICKET.TV. While we understand you do not agree, the NFLSUNDAYTICKET.TV subscription fees are non-refundable after the season starts and the service has been provided as advertised.
Respectfully,
Office of the President
DIRECTV Now Part of the AT&T Family
11/13/2015 OttO EMAIL Forward Business response to Consumer
11/13/2015 WEB BBB BBB REVIEWS CONSUMER REBUTTAL TO BUSINESS RESPONSE : (The consumer indicated he/she DID NOT accept the response from the business.)
I am not interested in hearing a bunch of mobsters try to justify their unethical behavior. They are THIEVES and they know it. By proclaiming to everyone with HUGE letters on their home page that “ALL LIVE GAMES ARE AVAILABLE EVERY SUNDAY” and then contradicting themselves on that FALSE claim by hiding them in a sea of verbosity in hard to find places in very small print does not justify their theft. If they do not want to DECIEVE people then they need to change that BOLD FACED LIE DESIGNED TO MISRPEPRESENT AND DECIEVE to NOT ALL LIVE GAMES ARE AVAILABLE EVERY SUNDAY SEE THE TERMS OF AGREEMENT! Who ever reads my response I am telling you now, unless you are here to tell me you will credit my account I do not want to hear anything from you, I despise people like you who are in the business and practice of inventing policies and tactics in order to call your theft honorable. I don’t want to hear another vomited out justifcation for your theft from your vile mouth. You people should be behind bars with all the other vile life.
11/13/2015 VA BBB Bureau Judged Case AJR
11/13/2015 Otto EMAIL Inform Consumer Case Closed Answered
11/13/2015 Otto EMAIL Inform Business – Case ADMINISTRATIVELY CLOSED
11/13/2015 Otto BBB Case ADMINISTRATIVELY CLOSED
12/17/2015 BBB MORE INFO RECEIVED FROM THE CONSUMER : Please let the business know their swindle of my money was not successful. I got my money back and they have been exposed for their FRAUD!

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Jason carter December 17, 2015 at 12:19 pm

I am so mad at what u did by taking money out of my account 400 dollars that a bunch of crap . I did no authorize that transaction none of them .. I called u guys in sept of 2015 and spoke to one of Ur employees over the phone and told him I was laid off and I haven’t found a job yet and apologized for this it has never happened to me before until now .. We all fall on hard times threw are life’s and for u guys to take what u want when ever u think u can isn’t right at all .. I’m struggling to pay what little bills I have left and for u guys to take 400 out of my account with out me knowing is really jacked up .. I will be sending emails to who ever everyday tell I get a response from one of u .. I though customer service was Ur top priorty well go figure that was a bunch of crap .. U will never have me a as a customer again and I will do my best to make it that way for everyone I know .. U are a bunch of thieves ..

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Jason carter December 17, 2015 at 12:47 pm

And I’m really sure u needed that 400 dollars as bad as I did right now and for my bank account to go to a negative is really top of the line from u guys .. I had u guys as my cable provider cause I like Ur services but that is a was now .. I’m am so mad u have no clue .. My kids don’t get a Christmas this year that’s not Ur fault but mine .. But that 400 dollars sure could of helped by Geting them something .. Now I can explain to them not only u don’t get Christmas because I chose the wrong profession the oil field but to the fact that there are greedy people in the world as well .. I’m sure that 400 dollars was going to keep Ur lights on or a Christmas gift to one of Ur loved ones .. Hope it works out for them as it didn’t do for me .. Thanks again directv/ the grinch for the horrible customer services u gave to me and my family ..

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michael eddy December 4, 2015 at 2:31 pm

i hd Directv installed in august of 2014 and the install was done wrong. damage was done to my siding outer wall and wall stud and corner posts in my home. i was told in october of that year that i couldnt get my upgrades unless i agreed to have the dish moved so i agreed only the tech that insisted on moving the equipment didnt remove or offer to fix the damage done. i filed a claim with your company and was denied because this company contracts out work…which your claims ppl say your not responsible for….ummm if u have someone working for you then yes you are responsible for the quality of work done. and dusty sears is a worthless employee that is already costed you 8 customers and counting. now if you do the math…8 bills for 12 months a year….dont ya think it would have been more profitable to fix the damage and keep your customers…i closed 2 accounts myself…this is gonna keep costing your company money cause im gonna keep spreading this story until i get a check for the bid amount to fix my home….michael eddy….636515XXXX

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timothy brown December 2, 2015 at 7:49 am

I was a customer for 5 years. During my four year I was offered a $25 off a month promo for 12 months. After the 12 months my bill went back to normal around $68. I called customer service, they said” my promo ran out.” I asked them to reinstate the $25 off promo for 12 months. They refused to give me the promo cause I already received my promo. I threatened to quit and they send me a return box for the HD receiver. I called customer service to resign up, they offered me the same deals before I threated to quit. Finally, I convinced them to give me a $23 off promo for 12 months. They waived the $20 fee for resigning up. They should have done this offer in the beginning. After a month of service, I received the $68 bill again. I called customer service and she said she put the offer through again.” I logged on to my online account, the bill amount due was the same. I called back an hour later, and they said,” they have no promo offer on this account. “Since I was not getting anywhere with these clowns, I filled out a complaint form online with the BBB and Attorney Generals Office. If you have a problem with Direct TV you complain with BBB then the Attorney Generals Office. If you promised anything from them those calls are reordered. They tried to screw me out of $23 off a month promo for 1 year. Finally I received y $23 off credit for 12 months and A $100 for my problems. I spoke with customer service than their supervisor they basically said” they don’t offer this promo to former customers.” Then I filled out a complaint form online with Office of the Presidents. First woman listened to the recorded phone calls she said” you were never offered this promo.” I had to fill out another complaint online with the Office of Presidents. The second woman said,” you were never offered anything.” I used the form again for the third time. Finally, they admitted their mistake on their end.

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Carol Deutenberg December 1, 2015 at 8:14 pm

I just received an e-mail asking me how I liked my free weekend of HBO & Cinemax…Are you serious? Those movies shown were so old. I’ve already seen them, rented them from Netflix or own them. If you’re going to tempt the general public then show something that they would have to pay to see. That way they can tell if HBO &/or Cinemax would be worth the extra charge. I personally can’t afford anything more because your 12 month discounts have run out and I’m still shopping for a new television, internet and phone bundle. You certainly don’t offer anything to senior citizens and that’s the bracket I fall into now.

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Samuel wilson November 30, 2015 at 7:04 pm

Hello my name is Samuel Wilson and my account number is 23262826. I suspended my account back in September (9/29/2015) to save some money, and was going to turn it back on after the holidays. With that being said I was charged on 11/21/2015 for the amount of $249.81. This of course threw me off for a moment, because I did not know why I was charged when my account was suspended. So I called customer service the following day 11/22/15 and spoke to a representative who told me I had a charge for a return box fee for $134.00. At that point I told her that my account was suspended and I did not need to send my box back because I was still going to use Direct TV. So she took the return box fee off my account and told me that I would be getting a refund. I thanked her for her help and ended the call. I realized that it was not the full amount being refunded and thought that it must have been from previous charges prior to my account being suspended. On Monday when I got to work I checked my account online to see if anything was being refunded. That is when I saw the credit on my account and the charges from the two months that my account was active after I had suspended it. So again I called customer service to see when I would expect my refund back on the card that was charged. To which I was told that it was only credited to my account. I told the representative that my account did not need a credit because it was suspended. That I needed it to be put back on my card. After talking to her and getting the credit that was put towards my account refunded back to my card. I was then told it would take 72 hours for it to process. I agreed and we ended the conversation. I then called the representative who suspended my account in the beginning and told her what the issue was. That is when she noticed that after she suspended my account it was reactivated the next day and a return box fee was added. I asked her to put a note on my account that my account was suspended on 9/29/2015; So when I called customer service again they could see that what they charged me was a mistake. After I hung up the phone with her I called customer service again and spoke with a different representative to which I told him the whole situation with what was going on. He then saw the note and said he was going to credit my account for the amount I was charged “for services not used”. I told him I didn’t need a credit, that I needed it to be put on my card that was charged. I then wanted to speak to his supervisor because I really needed to make sure I was getting the full refund that I was charged. She came on the line and I told her the whole story, in which I’m sure she could see on my account what all was going on. She then told me that it would take 72 hours for my refund to be processed to which I agreed and had no problem with. I go through the rest of the week not worrying about it giving it time to go through. Well today I called because I did not see anything pending on my statement and I had a few bills that are going to come out at the end of the month. That’s when I was told that it would take 5 to 10 business days for me to get my refund. I admit I was irritated, who wouldn’t be? I was charged $249.81 for a mistake on their end, it was nothing that I did wrong. I have to wait close to three weeks to get my money back, that I did not even authorize Direct TV to take. The whole time I have dealt with the customer service department, I have felt like they really didn’t want to help me. That they really didn’t care that they messed up and took a hard workings man money around the holiday season. I did not even get an actual apology from any of the representatives other than the one who suspended my account. I really would not be this upset if it was not for being around the holidays. Working pay check to pay check is hard enough. I don’t know if I’m getting the full refund or just the first part of it. I feel as though I should receive the full refund, as I wanted the account to be suspended for those two months. Seeing that I have been a customer for a little longer than a year and have not had any problems with payments or service before, I would just like this problem resolved. Please help and Thank you.

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A Bailey November 29, 2015 at 11:24 pm

When I called for an help one day they actually offer me to have genie boxes. I was interested simply because they are small boxes. I was not given any extra deal to get it. After we got the boxes where we started having problems. First of all the remotes were so old fashion. My husband hated it. He though that I down graded our plan. Also we noticed that we did not have some of the channels we watched often. On top of that our favorite future You Tube option was not there anymore either. It was gone. All this was too much. I called your customer service asked why and yet nobody explained the reason I was downed graded. On top of that I found out that I was signed a verbal contract to have all this problems. I had no intention of cancelling Direct TV until I found this out. I felt so betrayed after all these years why luck me in a contract.
I am so disturbed by believing your representative. If you think of it that person who works under your management decided to make extra bonus or commission by convincing me to get the genie.
We are a hard working parents with 2 beautiful kids. We don’t drink or eat to take care of our kids and their future. It was so upsetting when you guys emptied my bank account at the middle of my business trip. Thank God for my coworkers who lent me the money so I could survive for a week.
I returned your boxes. I do not mind paying what I owe your company. I refuse to pay any penalty after being your customer for so many years. Please help!

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DAYLE February 25, 2016 at 1:21 pm

ABSOLUTELY TYHE WORST CUSTOMER SERVICE ON THE PLANET.
SPOKE TO A PERSON ONLINE WHO WAS OF NO HELP WHATSOEVER. IT WAS PATHETIC. I TRIED TO CALL AND HAD TO HOLD AND LISTEN TO MUSIC FOR ABOUT AN HOUR. I HOPE EVERYONE WHO IS COMPLAINING WILL SWITCH TO ANOTHER COMPANY.

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Lisa Jones November 18, 2015 at 12:33 pm

Good day to whom it may concern,

My name is Lisa Jones and my account number is 71288787. I have been a Direct TV customer since September 22, 2015. I have had trouble since day one. I was not able to use my TV or tape my favorite shows like the Voice for two weeks. I had to call Direct TV for 7 days straight. They have to replace everything from the dish itself to the wires and boxes. This did fix my TV watching and ability to start taping show. Even though no one offered me a rebate or refund for the weeks of television I missed or the large amount of time I have used during my work hours. And I am a person who watches a lot of TV. Since I still have internet through At&T I was having trouble logging online to watch football on my computer or phone. The people I spoke with had no idea that these two services were somehow linked so still to this day I can’t log on line to watch football when I am away from home. Also my roommate that is in Afghanistan has the AT&T bill in her name so when I log on the Direct TV and use her information it would let me in. Until the security question came up. I don’t know her security question answers so I could not log on. I keep telling Direct TV that when they escalate to fix my log on issues the email goes straight to my roommate in Afghanistan who then in turn can’t use her email associated with her AT &T account. She has nothing to do with my Direct TV account but she keeps getting my email. During the week of Nov 5 2015 I was hung up on for the third time and spent 3 hours at work 3 hours when I got off of work trying to get this problem fixed. I was assigned a case manager to help me with getting my dish and boxes working the first week. Which I liked very much because I had one person who know everything about my case and did not have to constantly explain my problem. On November 5th I called a supervisor only line and spoke with the rudest person ever!!! I told this young man that I have been on the phone with Direct TV for almost 4 hours that day and wondered if I could have that Case Manger number again because I would not have to keep telling my story over and over again. So instead he made me tell my story yet again. During this conversation he told me that I would not get a Case Manager and I was wasting his time keep asking for it. I asked him his name and told him I am upset now. I did not use any bad language I did not raise my voice until he told me I was wasting his time. He did not give me his name and then he hung up on me. I have no idea who else to contact to get what I pay for fixed. I have no idea what to do. I am in the National Guard and me dill one weekend a month and weeks a year. I won’t to be able to log on to my Direct TV. And I don’t want to be hung up on again and I do not want to tell this story any more Will someone please help me get my account fixed? Thank you.

After seeing all these complaints I should just get a laywer…

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kathrine sanchez November 13, 2015 at 11:51 pm

i put in a complain but would like to say i spoke with a lady JOY she said her name was, best help ive had. tell her thanks

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kathrine sanchez November 13, 2015 at 11:35 pm

first a lady called said something was free, maybe you should record calls. i know what that lady said and i even asked her more than once back to make sure it was free or i wasnt interested. then my bill said different. i called right away to fix it and they said they would take care of it, yet i get my bill and get charged to cancel something i didint want in the first place. I want my membership cancelled now because im tired of having issues with liars every month. Then put me on hold for over a hour to talk to someone in charge, what kind of customer service is that. then the first rep i talk to try’s to tell me she is the highest up to speak with. I’m a manager of 3 store, someone is always above someone to talk to.

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Jeff November 13, 2015 at 2:34 pm

Trying to send this to DTV execs. Two have left. Probably due to the merger.
I have spent over 5 hours on the phone with various reps and DTV personnel.

Recently I requested a new Receiver. After much discussion the rep finally agreed to send me a new one. About a week later I received an empty box. A few weeks later I received my bill and noticed that I was charged $135 for not returning my equipment. I had to make another call to DTV and get that billing straighten out. After some time I was assured by the rep that it had been taken care of. At this point I again asked for a new receiver. After being transferred to multiple people and speaking to supervisors I was told a new receiver would be shipped. About a week later, on two separate days, I received a new receiver and another recovery box.

Please note: during this time I had to contact DTV again. The $135 charge that I was told had been removed from my account had also been added to my account again. So: 2 charges of $135 and 1 credit of $135. The net of that is an overcharge of $135.

I installed the new receiver and turned it on. Te normal start up process and a message indicating to call DTV to complete the setup was displayed. I called and over an hour later the rep was unable to activate the receiver. At that point he wanted to transfer me to someone else. Sorry. I had had enough. I asked the rep to re-enable my old receiver and I sent back the new one in the recovery box.

In all this time my issues with poor performance has continued. Sometimes it takes 20 seconds to simply change the channel. The receiver response time and scrolling through the guide is painfully slow. And yes, I have disabled animation on the guide.

Yesterday I checked my bill and discovered that I have been charged $146.48 and in addition I’m being charged for a 4th receiver when I have only 3. So another call to DTV. And this isn’t the first time this has happened!

That’s over 5 hours 6 or 7 calls and original issue persists.

Would YOU still be a customer after all this?

Cable sounds pretty good.

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Bernie Kook November 12, 2015 at 10:08 am

Dear Mr (s) White, Doyle and Hunter,
I am a commercial customer of Direct TV. I purchased a building that had a bar on the property and wanted to continue the Direct TV service. When I bought the property, I also bought the asset from the existing bar business (the lease of the bar). When I called DTV to open a new account, the customer service agent sent me a change of ownership form. NOW you say that I owe the previous debt of the old bar! That is legally not true, but you now threaten me with service cut off if I don’t pay the old amount. Customer service NOW says that I should have had a New Customer form filled out! A classic bait and switch deal? I like DTV but will change service if it does not treat me fairly. Please comment on this…………..

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Gary Nash November 7, 2015 at 12:12 am

This is an email I was trying to through to Michael white, but it seems his email is secured. Makes sense.

Mr. White,

My name is Gary Nash. My wife and I together have been customers of directv for over 14 years combined. We have been pretty happy with our service until recently.

A bit over a week ago our main dvr went down. I personally spoke with a technical support associate from your company after working 13 hours and starting the call around 9:45pm. Your agent lied to me on the capabilities of your services. After telling me the dvr that is bad and a new one was going to be sent out I asked her a question. I said you know we aren’t going to be happy losing all our recorded stuff. She said “don’t worry about that because all the information backs up to the account.” I asked her if she was sure. I even said kinda like a cloud system. I currently hold a network engineering degree, as well as, a finance degree. She said ” yes sir, don’t worry.” So I was happy. She also promised I would have my new receiver before dark the very next day. That didn’t happen.

Ok so two days later. I’m getting blasted by my wife while I was at work about how directv is a bunch of liars. She received the new dvr, called tech support again, and low and behold another agent of yours told my wife ” the new dvr system you have now will back things up if this dvr goes down.” That is another lie and is definitely consumer fraud by misrepresenting a service or product.

So I call on three other occasions after this twice to tech support and once today to your cancellation department and asked for the tapes to be pulled and your company deal as you see fit with those employees, and I wanted 3 months free of directv up front. I told them I would accept nothing less.

I was denied three times after going through 3 supervisors and one manager above them that wouldn’t even speak with me. I was not being rude nor abusive. I find that manager as not deserving of his title for not taking a second to deal with this.

I am now reaching out to you. For my next action is calling my attorney. I will assume if I don’t hear from someone within one week that this has fallen on deaf ears with you as well. You hopefully are horrified at the way we have been treated and will see to this issue.

Sincerely,

Gary Nash

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Randy October 26, 2015 at 1:05 pm

DTV is the biggest rip off ever! They rope you in with a supposedly “great package” then raise their rates without you knowing what hit you. Ive spoke to several DTV reps, the last one, believe it or not, admitted he felt bad for me because I wasn’t treated fairly. When I decided to discontinue my service, they sent me a box stating the equipment return would be free, funny how they forgot to include a shipping label. Id stay away from DTV if I were you, not worth the headache.

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SKIPP October 21, 2015 at 11:58 pm

AFTER 15 YRS. OF LOYAL PAYMENT TO DIRECTV HOW DID THEY SHOW THANKS????? RAISED MY BILL FROM $42.00 A MONTH TO $102.00 FOR SAME IDENTICAL SERVICE. THANK CONGRESS—THEY APROVED MERGER WITH ALREADY HATED AT&T. PROBABLY HAD A CONFERENCE MEETING IN THE CARRIBEAAN ON A FAXCT FINDING MISSION TO SCREW THE PUBLIC—-AGAIN.
AT&T DONT KNOW THE LEFT FROM THE RIGHT. THIS COUNTRY GREED IS SINKING US FASTER THE LEAD! I BUY FROM HONG KONG NOW FOR LAST 10 YRS. WHY?????GOOD PRICES–FAIR TREATMENT—TAKE CARE OF CUSTOMERS. I PUT UP AN ANTENNA FROM WAL MART—-HOOKED UP “ROKU STREAMING”—GOT SLING PROGRAMING STREAMING. SO IF YOU HAVE AT&T INTERNET BE READY FOR UR INTERNET TO GO SKY HIGH FROM LOSS OF REVENUE ON DIRECTVL DROPPINGS LIKE BIRD S—-T! I WILL NOW PAY $28.00 A MONTH TOTAL FOR WHAT I WANT TO WATCH AND NOT THOSE LOSER 300 DIRECTV CHANNELS WHERE ON 5-6 ARE INTELLIGABLE!!!..WHY DO YOU THINK DIRECTV SOLD TO AT&T??? THEY SAW WRITING ON WALL PEOPLE WERE FED UP BEING NICKEL AND DIMED TO DEATH BY DIRECTV POLICIES. YOU THINK IT WAS BAD—–JUST WAIT AS THE BIGGEST IDIOT JERKS HAVE DIRECTV MGMT. NOW!!
CUT THE “CORD” GO ANTENNA—GET WHAT YOU WANT AND PAY FOR NO “BOX IN EACH ROOM. AT MY $42.00 A MONTH USUAL FEE, THEY STILL MADE MONEY OR IT WOULD HAVE COST MOR ELONG AGO. GO TO HELL AT&T AND DIRECTV.
PUBLIC WAKE UP—–CHANGES ARE COMING & YOU WONT LIKE THEM. WHY DID CIVIL RIGHTS PASS????? PEOPLE MARCHED RAISING HELL ALL OVER AMERICA!!!!

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collister October 21, 2015 at 2:40 pm

As usual, DTV lied again. I’ve lived all over the country and took meticulous notes when ordering service for my new location. I was sent an “exclusive” offer and the rep I talked to admitted she was new. I was told I’d get phone Internet and tv for 104 a month with wireless genies and ac $200 visa gift card. Then she said the Internet would not be enough speed for me so she took away phone and put me on att u verse 25mb. First the Internet is still not working 2 weeks later, the genies were not wireless and when I called the next day they said “oh well you have to pay for those” then the gift card is 150, not 200. Called the so called “higher customer service ” & he was about useful as tits on a boarhog, and a real jackass. Anything for those sales . Liars

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Tamara Wynn October 21, 2015 at 10:00 am

I am writing an email as I am exhausted and frustrated trying to get resolve on a problem I have with my account and while I was talking to the customer service resolution specialist I was disconnected 4 times. This was inconvenient because each time I had to explain my problem which frustrated me even more.
In the end I do not know what the resolution was specifically, my understanding was that I was going to be refunded some monies but not all that was taken out of my account. Long story short, a $755.46 charge was taken out of
my bank, $45 x3 for not returning the equipment. This is the first problem the equipment was returned. After several conversations I was told if I paid $128.00 to have one receiver returned and carry out the contract the rest would be refunded to me however if I could get my bank to dispute the charge again this may be the quickest resolve to the problem. I called back after speaking with my bank and thinking if this be the case, why can’t I be refunded the remainder of what was taken and proceed from there, your team obliged and started the process, I was disconnected. I called back and spoke with Michele(did not get a last name) she was nice however when she completed whatever she was doing on her end she told me I would only be refunded $380.00. Now 7 days later when I call I am getting the information totally different and incorrect from what I have been told the past 7 days when I have called in. I was told Friday, October 16 that the refund was processed and would take 2 business days. At this time I am tired, my son has a procedure I will not be able to pay for tomorrow and therefore will not be able to get it the bank has taken these funds. I am a single
mother and now I will not even be able to put gas in my car.
I do not even know what the outcome was.

Sincerely,
Tamara Wynn

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Donisha Locke October 9, 2015 at 5:41 pm

On Thursday 10/08/2015 I called into the automated system to process a payment for the past due balance of $183.44. While following and communicating along with the prompts, I was asked would I like to process the full amount. My answer? No. The again asked me the same question. My answer? No. After a very brief delay. The system stated “Thank you for your payment. Your balance is now $0.00”. This blew my mind!! Before I could even get an agent on the line, the full amount of $319.55 was taken out of my account.
Once an agent came on the line, I explained the above situation. She stated to me that it would take 3-5 business days before I would see my funds back in my account. That is not okay with me! It did not take that long for DirecTV to take my money.
I am only asking that the difference be refunded to me so that way I can still honor my intent to take care of the past due amount. And complete the remainder on 10/21/2015 when it’s due.
Since no assistance was given, as a customer I decided to voice my opinion via Social Media (Twitter and Facebook). I received a response this morning (10/09/2015) stating that it would take 10 business days versus 3-5 business days. Again unacceptable!! In speaking via your chat line today I spoke with Rayzon A. (ID 100670006) who then advised me 8-10 business days.
At this point I am beyond frustrated with this company!! I am not asking for much. Not only has this occurred but I am in the process of a claim due to 2 of my TVs that have gone out since my service with this company. And I’m expected to pay a $50 fee per TV?? Yea okay! That seems right!!
I see below that you are requesting my debit card information, well I am no longer comfortable providing this information for the fear that you may take more money from me!! Plus, you have the card on file ending in 0421.
I am expecting a fast turnaround regarding the submission. I will continue to climb the chain of command.

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R. J. October 22, 2015 at 10:00 am

I’m having the EXACT same problem!!! On 10-17-15 they went into my account…unauthorized & w/o notice & withdrew close to $700. When I called customer service… not only was I told it would be refunded in 48-72 hrs in which did NOT happen but I was on the phone…transferred to 6-12 people & on the phone for almost 3hrs. I called them today to find out why my money isn’t in my account. They tell me after my account is reactivated. In which they electrician is here as I speak. But then I’ll have to wait 48-72 hrs after that. Then the manager says. 3-5 days. I think it’s about LAWSUIT time!! You Should Not Have To Go ThroughThis About People Taking Money Out Your Account Unauthorized… Manipulating u to keep the service in order for you to be refunded… Taking their time to put your hard earned money BACK INTO your account. And not being stressed out by being transferred around to several different departments & people for the outcome to still have NO resolution. #GIVE OUR MONEY BACK NOW!!!

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Brian Love September 28, 2015 at 10:21 am

Direct TV as a company lies and cheats people out of money. I stopped my service and was told a box would be mailed to me to return the receivers, no box ever showed. I contacted Direct TV and spoke to a representative who told me my equipment was outdated and did not need to be returned. I thanked her and went on my way. Three weeks later I receive a bill for the receivers. I called and explained what happened to the inept Louise and was told they had no record of my call, how convenient. Louise also had no boss that I could speak with, apparently she is Tsar of Direct TV. So I has to write to the pathetic email address who also states they told me in the close of the contract. This is a pathetic company who is not worthy of any business, Direct TV as a company is pathetic, dishonest, unethical and immoral. If you are considering contracting them, don’t!!!

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Paul September 27, 2015 at 8:54 pm

No amount of entertainment is worth the misery this company has created. DO NOT deal with them. They are rapacious corporate thieves.

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lenora September 25, 2015 at 11:20 am

Direct TV are robbers in disguise I allowed a family member to make a one time payment with my debit card and months later DTV stole 505.64 out of my account I have never had an account with them nor do I want one. Be mindful that they will steal ur money and take u through many changes to get it back.

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Donisha Locke October 9, 2015 at 5:43 pm

You are so right about them stealing money!! I have just become a victim!!

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Keith September 17, 2015 at 5:33 pm

Okay I moved from Oklahoma intending to keep Directv. I lived in June and July 2015 in Magnolia Ms. temporary till I could move to 12747 Stateline Rd. Kentwood La. 70444. once again the mover’s program I was told I could move without a lot of expense. the first bill I received was 500 dollars. I complained but got little or no relief from Directv I kept them for another month and bill was just mounting, I then canceled then they got to add more money. directv also sent the receiver box to vacant house in Magnolia MS, when I told them where I wanted them to send the box while I was moving into my new location. so I never got the box, so they charged me 45 dollars for that box I never received. I would like to say in closing Directv Moving Program is a lie to get more money from the customer. I think I should be refunded some money after Directv just took 451 dollars from my account. they will never get a debit card from me again. If they think this good business then Directv should go out of business in my opinion.

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A Perkins September 17, 2015 at 12:55 pm

DIRECTV has become total garbage. We had our DVR box burn up after barely 2 years. We have had it happen before so pay the $8/mo fee for equipment coverage. Service technician comes and replaces box and takes old box with him. Now DIRECTV is charging us $135 for not returning the burned up box. The service technician took it with him! This seems like a scam for them to charge us $135. We have called them 3 times sat on hold for over 3 hours total being transferred to many different people and they keep claiming we didn’t return the box. Our account is now past due and they are threatening to suspend it due to nonpayment of a box that their service technician took. Do Not Use DIRECTV! They will charge you for things that aren’t even your fault.

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Marti DeLuga September 14, 2015 at 6:16 pm

Made an appointment for a technician for 9/8/15 between 4-6 pm. Technician called from his cell at 3:43 pm and said no one was home. I explained we were on way, would be there by the 4 pm appointment time. He asked me if I spoke spanish, then explained someone would be redispatched during the correct time frame. No one showed. Called customer service, who said they had no control over the field office. I called technician on his cell number, he explained he was off service, and he couldn’t control his field office, and he was working for a company subcontracted by DirecTV). I asked for company name, and couldn’t find it anywhere online. Called customer service again, they rescheduled for that Saturday between 4-6 pm. Again, no one showed eventhough I called 3 times during that period. At 5:45 pm, the technician I guess noted that he had gone to my house and no one was home. We were there all day with landscapers who wer working on our front yard. There were over 5 vehicles in front of our home. I told the agent he lied. She said she would escalate the call, and someone would get back to me. Today is Monday, have spoken to customer service 4 times, no call back & only answer is to reschedule me for 9/23. I e-mailed the office of the president, Mr. Ed Balcerzak from teh Customer Advocate Team. Automated response said he would get back to me within 24 hours. Not holding my breath. I will be calling Xfinity right now, and setting up appointment to install their service and cancel DirecTV & my ATT home phone. I have been with ATT for over 46 years, with DirecTV at least since 2007, pay bills on time, pay a monthly fee for service, which means nothing to them. Too bad. Lost a good customer. Thier loss, Xfinity’s gain.

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Jason September 14, 2015 at 12:54 pm

Direct tv is an absolute scam. Unfortunately, I fell on hard times due beinh hospitalized. My bill was indeed two months late. My account was it for $600 without my authorization, and no monthly bill pay. After calling customer support and trying to discuss my situation with a Laquisha, I had to ask to speak with a supervisor. I would be stunned if this young lady made it past 5th grade. Ebonics are very hard to understand. So,im then transferred to imbreed Dan. Apparently Dan is the supervisor at the call center located in North Alabama. This gentlemen sounded as if he had marbles in his mouth. I tried to explain to him my situation and his words to me…”Not my problem, but I will gladly sign you back up if you’re interested ” HR definitely did an outstanding job with there customer service part of the training. At the end of the day,yes my bill was late. I accept full responsibility. Wiping my account out because of this. .according to the attorney this part is not legal. The contract was signed by a roommate, it will not hold up in court. Reguardless, avoid this company. The professionalism is zero. The employees, well im not sure what the requirements are to get hired in the call center, but its laughable. The installer I heard was great. Lastly, they will tell you they’ve come a long way in relation to service interpretation due to weather…still sucks. Same as 10 years ago.

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EJ September 6, 2015 at 10:40 am

9/4/15 Direct TV installed their dish on my home, I was so excited to become part of this company as I have heard so many great things about Direct TV. They came out in three days from my original phone call to install their equipment, the SAME DAY of installation the ‘access card’ did not work.

My neighbor was also getting Direct TV service at the same time and the installer was still there, I asked him to come help me with ‘Trouble Code 745″ access card not accessible’.

He showed me how to remove and replace my access card as well as pushing “RESET” button. Had to do this SEVEN times before I gave up and went to bed. Next day I tried again, same thing, same message, no service. I called Direct TV on September 5th who said they couldn’t fix THEIR unworkable service until Wednesday, September 9th, SIX days without TV service because THEIR equipment does not work!

I called back within 24 hours, CANCELLED my account within ONE DAY of installation. Their response of Sebrina was that they would be nice and not charge me for cancelling. I am a 72 year old woman, retired, who is pretty much a ‘stay at home’ person, limited income and TV is all I have for entertainment. Thank you for being so NICE and so CONSIDERATE to a senior whose only mistake was contacting Direct TV.

BEWARE!! In my opinion, Direct TV obviously does not care!

Direct TV, I ask you do you see where your service is lacking, your equipment is lacking, your response to equipment which does not work is lacking? SHAME ON YOU!!!!!!!

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monica mccord September 4, 2015 at 4:03 pm

I just had Direct TV put I My house less then 6 days and My bill went from 69.99 to 114.00 and they are not willing to resolve the problem.Everything I was told to enter into a another two year contract was a LIE.The rep. I talked to told me I would be charged 499.22 plus 20.00 a month for early cancellation and I have not had the service a week.The only thing I can do is pay the 114.00 for the next two years.They got the order wrong but I must pay for their mistake for the next two years. This is so wrong. PS ROBERT100757163 gave me the adress to the Corporate office if I had any more complaints so how can you recive any help when your wrong and they are right.PS called the next day less then 24 hours to adress the problem. But I’m still wrong!!!!!

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Teri Stites September 2, 2015 at 2:49 pm

I had DirectTV three years. They try to get you to take their free upgrade for 3 months and then they charge you anyway. I got that issue taken care of. Now I am trying to cancel because I am moving on Sept 12. It took me 2 days 4 hours and they are telling me a $230 charge to get them to cancel. Not very happy with them. Will never use this service again and AT&T now has a black eye because they are merging with them.

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Kevein Knight September 2, 2015 at 12:13 pm

It’s so unfortunate and with deep regret I send this email after having been a customer with DIRECTV since 2004.
I am forced to cancel my service because of unscrupulous behavior by customer service rep (Tom?) and supervisors (Jessica) that seemingly cover up for technicians that are blatantly late for appointment and relay inaccurate information back to dispatchers.
Situation: I received an automated call approximately 7:58am September 1st requesting to confirm a technician arrival between 8 – 8:20 am to install new service. I confirmed the time expecting to see a technician. No one rang our bell to access our home! I called customer service approx. an hour later to determine what happened only to discover that we were placed on hold (whatever that means) and could not get service until the next day!
This is so unfair to customers when the technicians are to lazy to get out the van and ring a bell! In addition, I am appalled at the customer service response to my complaint! As if it didn’t matter. Is this type of behavior exercised in certain neighborhoods? Please look into this. If it happened to me, I’m sure it’s happening to others!

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Gina Gressley September 4, 2015 at 12:27 pm

Have you found out how to deal with this issue? We had a technician come to our house 5days ago and he said he needed his supervisor to double check where he can put the dish. I overheard the supervisor on phone (and the technician confirmed) that he would be out the next day. No one has come our or called about our installation and it is now Friday. I have called customer service at least once a day and you are right, no one cares. So I am now looking for a number to try calling so I can bypass customer service reps who dont want to help. Thanks and good luck!

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j white hinden August 31, 2015 at 6:46 pm

WAS ON THE PHONE TODAY WITH DIRECT TV. I WANT TO UPGRADE MY EQUIPMENT. WHAT A FIASCO. THEY ARE TRING TO TELL ME MY GENIE WIRELESS IS FREE WITH AN INSTALLATION OF$99.00 I ALSO WANT TWO OTHER WIRELESS GENIES WHICH ARE $99.00. IS THAT NOT A COINCIDENCE. I HAVE BEEN WITH DIRECT TV SINCE 1998 AND THEY HAVE GOTTEN WORSE WITH THEIR OFFERS. PLEASE STOP TAXING THE INTELLIGENCE OF YOUR CUSTOMERS.TRUTH BE IT THE FCC SHOULD LOOK INTO ALL THE CABLE AND SATELLITE COMPANIES. ONE IS JUST AS BAD AS THE OTHER. WHAT A SHAME THAT WE AS CONSUMERS HAVE TO CHOOSE THE BEST OF THE WORST.
I HAVE A YACHT THAT IS ALSO TIED INTO MY DIRECT TV ACCOUNT WITH MANY SETS , SO YOU CAN IMAGINE THE AMOUNT OF BOXES I HAVE ALL TOGETHER, HOME AND YACHT. I JUST WANT DIRECT TV AND ATT TO DO SOMETHING ABOUT BEING MORE TRANSPARENT AND REALIZE THEIR CUSTOMERS ARE NOT IDIOTS. PUT OUT THE REAL COST OR JUST LOWER THE COST.

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Debbie Anderson August 15, 2015 at 7:18 am

Be wary of Direct tv…i ordered two receivers back in June, and the installer only had one so another date (a month later) was set to install the second receiver I had ordered in June. Now I get a bill for $107.00 (and the bill is supposed to be $33.00) and it appears they are charging me for the free movie channels that I was supposed to receive for three months. I have already written the corporate offices and sure hope I don’t have to get the federal government involved in this but I will if they make me do so by not removing the bogus charges

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Stephanie Trammell August 10, 2015 at 9:32 pm

Hello my name is Stephanie Trammell, up until this afternoon I was a potential customer of direct tv! But, never again! We were scheduled to have our cable installed yesterday, Sunday August 9, 2015 from 12pm-4pm! and NO ONE ever showed up! We had to finally end up calling direct tv at 4 pm to see where our technician was, then while we were on the phone with y’all, the dispatch person named, Ebony Whittard, phone number, 972-581-8852, called at 430 to tell us the technician would not be coming! She was very hateful and hung up on me when I was trying to ask why! Then when we tried numerous times to call back and get an answer she NEVER answered the phone! All the while we are on the other phone with direct tv still trying to get the issue resolved. We were transferred numerous times all over the world, placed on hold for up to 30 minutes at a time, promised and guaranteed on 6 different occasions during this 3 hour phone call that someone would be out today, to find out that that as well was a LIE! We were then transferred to a “SUPERVISOR” named Maryland, who was also very rude and hateful and didn’t want to help us and hung up on me also. So we called back again still trying to get this issue resolved and was on the phone for another hour, was told that our file and account had been escalated to the highest it could go and someone would call us back in 30 min to 1 hour, and that someone would be out yesterday to install it again, 1.5 hours went by and no phone call, no technician! So we called AGAIN to still try and get this issued resolved and were told that y’all would escalate it again and someone would call us today, Monday August 10, 2015 between 8 am and 12 pm, still NO ONE has called! We were told numerous times that this isn’t how y’all conduct business but apparently it is! I am contacting the Better Business Bureau, my lawyer and the county! My husband missed work yesterday waiting on y’all and no one showed! I want something from all of our time! ITS BEEN 30 HOURS AND STILL NO CABLE, NO PHONE CALLS, NO RESOLUTION!! I WANT something, I think y’all should reimburse my husband from missing work and pay us for pain and suffering from having to deal with all of this and still nothing has been taken care of! THIS IS RIDICULOUS! I WANT SOMEONE TO MAKE THIS RIGHT!

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Larry Willet August 9, 2015 at 2:28 pm

Michael,

Over the past three weeks I have wasted an extreme amount of time on hold and battling with your customer service reps. I was told today my case was elevated to your office and the credits I had been promised, had been denied. Two of your reps on two separate occasions told me my account would be credited and everything was taken care of. When in fact, nothing had been done. The first rep I spoke to told me my move and Sunday ticket would be credited to me. She acted as if there wasn’t any problem doing this and was happy to help. About a week later I received a bill in the mail for 525 dollars. When calling to inquire about this issue. I was told that my credits were denied, because I already had too many credits applied to my account. With that being said the rep continued to work on the case and assured me the issue had been resolved through her supervisor. When calling back last night for an unrelated issue. I was told that the credits weren’t applied and that the rep couldn’t do anything to help. Not only was that rep very unhelpful, he put me on hold without any prior communication for over an hour. He never came back on the phone to notify me or update me on anything. I’m constantly told by your representatives how valued I am as a 10 yr consumer of Direct Tv. That couldn’t be further from the truth. I have been lied to by multiple people in your company and have been charged for services I didn’t agree upon. I never would have agreed to 525 dollars worth of services, had I know they were going to be charged to my credit card. I was told as a child to “not write a check with my mouth that my butt couldn’t cash”. Maybe you all should change your hold message to that, instead of how valued we are as customers. That clearly isn’t the case. I only want what was promised to me from your representatives. If you don’t want them doing those things, then you shouldn’t give them the authority. Another good idea would be to let people know their credits were taken from them, instead of letting them find out by getting a 500 dollar bill. I’m sure I’m going to get a very general corporate response from “The President’s Office” because he’s to busy counting all the extra money he and his other executive buddies milk out of the everyday man to respond. Thanks for showing me and making me feel so valued. Verizon will be getting another customer when my contract is up.

Larry

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Lori Snelling August 5, 2015 at 2:43 pm

We had Direct TV for 2 years when we cancelled we had a credit balance of $77. Direct TV has used every stupid game they can think of to keep from refunding our money. They sent us half of what they owe us with some bogus story about HBO, which we never had. We just had a very basic plan. I have talked to 27 representatives so far this morning with a crazy run around. I am furious and have decided we will just have to go to small claims court as a matter of principle. Seriously? I suppose $34 isn’t much money to us, but if they steal $34 from everybody who disconnects they will steal a ton of money. I am outraged by how we’ve been treated, and the fact that Direct TV thinks they can get away with stealing money from their customers. Do NOT go with Direct TV, go with any other company, they will steal your money and transfer your call around until you “accidently” get disconnected.

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Dean B. August 5, 2015 at 12:35 pm

Direct TV customer service is the worst. But they can lie with the best of them. If you have options unlike myself in your area use them. I am stupid enough to actually believe them. I disconnected Direct TV on 7 July and returned after Prism (more garbage) lied about their lineup on the 21st of July 2015. I called Direct TV on 30th to make sure I was not going to receive any crazy unexpected bill. Told my bill to be $9 range. I never received a box to return receiver and Technician hooked up box I had. They withdrew and charged me for the receiver! I was hit with a.major auto repair that left me tight in money this month and due to their incompetence I now don’t have money for my heart medication. Hopefully I will be alive because they can take your money fast put a hold for 10 days been they cannot place money back into my account. I guess the interest from the thousands of customers adds up and profits from accured interest over the 10 days is more important than human life. They said “I’m sorry for unconvince.” My life is at risk so I’m sorry does not cut mustard. Thanks allot Direct TV.

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Misty August 4, 2015 at 10:18 pm

My name is Misty. My dad was just diagnosed a few weeks ago with pancreatic cancer, and my mother is disabled. He is not going to be able to work anymore so my parents are coming to live at our place. I raved about Direct TV and they made the switch in October 2014. My mom called and explained the situation to the Direct TV representative to have her state she had no authority to wave the $200.00 + early termination fee. I got on the phone and asked to speak with a supervisor, after waiting 30 to 45 minutes someone finally picked up the phone. Raven tried to sound sympathetic and offered a 6-12 mth hold on the service I explained they would be living with me that I already had Direct TV, and I didn’t see how this would resolve anything; as he would most likely never be able to work again if he were to survive this illness. Pancreatic cancer has a low mortality rate of about 3% I believe is what we were told. I offered to provide documentation of his illness, but this multi-million dollar company apparently has no compassion, or the ability to wave fees; even when it comes to DEATH! Raven then got on the phone with my mother who is 65 years old and threatened to take what little money they had in their bank account out. My mother told her to forget it and ended the call. It is a sad world we live in when you think about it. I know they are not the first to have this happen, and I’m sure won’t be the last. P.S Raven was also informed that my mother was disabled, and still the only response Raven had was that my mother agreed to a contract.

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Ralph West July 28, 2015 at 4:43 pm

My wife and I recently became customers of Direct TV. The agent we spoke with started out as being genial but as we began to ask more questions about the product he lost his patience. Initially he touted Direct TV’s customer service record but he left us with an awful taste in our mouths. As we attempted to become informed consumers he said that we “could just go back to Comcast”. As professionals, we were aghast! We then asked for his supervisor at which point he stated to someone that “She’s just pissed off”. His line was still open. Thankfully, his Supervisor Caitlyn saved the day as a true professional who spoke to us with the respect that ALL customers are due. It is unfortunate that you have not trained that young agent better. Doesn’t he know that the customers are the owners of your company. Hoping for a better relationship going forward.

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Raymond Colston July 20, 2015 at 11:41 pm

My name is Raymond Colston and I have been a direct tv customer since august 2011. I have be completely satisified with my service for the past three years however this past year things have been kind of hectic with my service. It started in february when my service continued to freeze up on a regular basis it had gotten so bad that I had to cancel my superbowl party due to the bad service. In march my account was credited for the month however as time and months progressed my service continued to be interrupted with myself or my brother fixing the problem based on memory alone from what we were told from the prior months of asking for help. In between that time and now there were three service calls done on my satillite service two of which nothing was done to help my service according to one of your servicemen. I was told that the wiring was bad and neither of the two previous men had fixed the probelem from the service call. I have had two case managers since then with two more service calls done. Now with all of this going on my service is being turned off. Honelstly I do not feel inclined to pay for my service when the people who are paid to make sure that I am getting quality service failed at their jobs with poor service calls. I feel that it is unfair to make a person pay for minimal service when I have been a customer for the past three years and counting. I really feel that this is unfair and would like to speak to someone who can help me out with this problem be it either financially and with my service or both. If something better than the ten dollar discount per month they offered me is not done I will terminate my service with direct tv as well as write a social media artilce and send it on facebook and twitter stating how poorly I have been treated with my situation. Not only that I will report this to people who are interested in purchasing direct tv so they will know how badly I have been treated despite being a customer for nearly four years. Thank you

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Penny D. July 23, 2015 at 12:44 am

DirectV customer service is so bad and anyone you talk to with directv does not care about their customer service NOR do they care about keeping us as customers. Just spoke with someone on my bill, nothing done. Still stuck with cancellation fee. The lady i talked to had the nerve to say “Then don’t sign a contract if you don’t intend to keep it”. Yup lost me as a customer, and all of my friends and family as well. good luck. Hope something gets resolved.

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Penny D. July 20, 2015 at 10:15 pm

I have contacted Directv on 4 occasions trying to get it installed on a professional look on my BRAND NEW 2015 built home. I do not want my house punctured in any way, and the answer i received was put it in between TWO cinder-blocks. I have seen tripods and asked how do i get one of those and i was told again not available. The only way it would be installed was attached to my new house (told 4 times). I was also told twice MY cancellation fee was $150.00 I get my bill and it is 360.00. That is not what i was told TWICE!!!! I have dates and names and they STILL do not stand by their customer service employees. I want my bill disputed NOW…….

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Bill July 13, 2015 at 4:23 pm

To me Direct TV is the worst. I am paying $66.64 a month. I have no high def box. And I signed a contract for 2 years. I have the same package I had when I signed up. I just received a bill for the $66.64, When I had Direct tv installed I was told I would be paying $37.00 month for the 2 year contract. I am surposed to be getting 158 channels. 2 weeks ago the most channels I could get was 25 channels. This week all I can get is 23 channels. I called and asked why. I was told they rebooted it. Still getting 23 channels. Asked for a credit. Ready for this.. “no” So I am calling a lawyer..

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david sohl June 24, 2015 at 7:13 pm

i let someone use my card for the 19.95 processing and handling fee. i was assured my card would not be kept on file. I was charged 180.18 because the persons acct went into default. Directv has refused to refund my card. i have spoken with numerous people who refuse to put me in touch with someone who can actually help.

I was assured at the time of sale that my card information would not be saved. that it was only needed for the processing and handling fee. why has my card been charged. i have called multiple directv agents and numbers and have been treated rudely.

Directv refuses to pull a copy of the call and it’s because they know they are wrong.

I am calling the fcc if i do not get my money back. i also have a list of names and id’ #’s of people who couldn’t/wouldn’t help me.

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Robert Kirkman June 12, 2015 at 1:33 am

I am a DirectTV Customer bundled with Century Link phone and internet. Approx. 5 months ago my HDR Receiver went on the blink. I called DirectTV Tech Support, and after some testing they sent a new receiver. I was instructed to send old receiver and card to them in a box they would send. Box never received. After many phone calls, and no box I was billed through Century Link $135 for HDR. Many more phone calls to Direct and CenturyLink later I was told just to return card. This I mailed myself to address provided. Still received bill for HDR from Century Link. Numerous calls, recordings, Customer Service Reps later, I was told problem solved. Received another bill for HDR. Started getting message on TV that service would be cutoff. More calls, recordings, service reps. I was told card received and credit issued, and service would not be disrupted. Tonight my service was cutoff. I called Direct. They said “CenturyLink Responsible, and nothing they can do”. Called CenturyLink, not open until tomorrow.

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jerry May 19, 2015 at 7:49 am

You denied my roof damage claim of 180.00 ,in response to that I will have my lawyer that I have on retainer file a small claims lawsuit against DirecTV asking for damages, lawyer fees, court costs, also I have 25 tenants and I hang with other landlords, I will put into my leases and inform all my current tenants a 30 day written notice that DirecTV is not allowed on any of my properties at all period, also I hang with other landlords with over 100 tenants and I will asked them also to put into their leases DirecTV not to be on any of their properties also, for the small amount of damage costs of 180.00 I asked for it will cost you doing any business on my properties as long as I own them. Now look at the future loss of DirecTV revenue from my properties. Of course direct is so big a company they don’t care anyway. That is one of the reasons I quit DirecTV and have Netflix, I will promote Netflix on my leases. Jerry Hardwick

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Olga shotts May 14, 2015 at 1:28 pm

I am not happy with direct TV because we’re under 2 year contract we’re not in titled to the same offers as new customers very unhappy with current service we don’t even have high definition and paying 81.00 dallors a month before taxes and fees we should be in titled to same discounts and upgrades as new customers very unhappy customer

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mar May 6, 2015 at 12:56 pm

After 3 phone calls and an hour on the phone with juan carlos they didnt help at all…they made a billing mistake and want to charge me more this month…no way

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Zhukry Gonzalez April 30, 2015 at 12:54 pm

I been with Direct tv for 5 months already and I haven’t receive my 10$ off because my friend give me her account # for reference deal. Also when I sign up for new service I had told that I was going to get my 10$ off in 60 to 90 days and it didn’t happen:( I called this morning 4/30/2015 at 7 :00 am I spoke to April ID#100556026 and she wasn’t able to help me so, she called her supervisor and she left me waiting for 30 minutes and she never got back to me. So, I called back and I talked to someone else and I she told me that I cant get my 10$ off because is over 90 days! What!!!!!! I had told before that I was supposed to get that , even in the commercial on TV saids that new customer will get that 10$ off refer . FALSE ADVERTISING !! My account # 10219329

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T. Brown April 29, 2015 at 11:09 am

I started with Direct TV in April of 2014. I spoke with the Retention Manager Melessia #100214712. At no time was there mention to me that I have a contract for 24 months and it was an early cancellation fee. I received a bill that was 30+ dollars today, I called Direct TV to find a reason why? I was advised the 12 month promotional ended. I explain I have paid my bill on time for the last 12 months with no complaints. All I want is to pay my bill with a consistent plan without change. The representative stated she could get my curent bill from 129.00 to 97.48 per month however in 6 months it would increase 5$, then 6 more months it would increase 5$. The plan I started April 2014, my normal bill was 90.53. My frustration is that — Direct TV was unable to satisfy my need as a customer, I then called comcast and switched. I call back to Direct TV to cancel to be made aware for the first time I will owe 220$ for cancelling early. I told the manager Melessia I was never made aware of that fee, or did I receive anything about it. She stated it was deliver to my email in April 2014. I don’t know if the email security blocked it as spam and it wasn’t delivered or not. But I did not receive anything. I also ask does Direct TV have a read receipt or electronic signature that I signed for this supposedly agreement of this early cancellation? The manager refused to send me anything. I promise I did not receive anything! I’m not that type of person! Shortly after signing up with Direct TV I created a new online account to view my bills and that’s it. I never received or AGREE to a 24 month contract with an early cancellation fee. I feel that it’s unfair and wrong. Melessia #100214712 was rude and very unempathic for my inconvenience as a loyal customer that paid on time. I felt when speaking with her as she kept speaking over me, that my decision or concern didn’t matter. I should not have to pay 220 that I don’t have! Please call me or fix the problem.

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Bonnie Lynam April 28, 2015 at 2:25 am

yesterday 4/26/15 a direct tv tech came to hookup tv. While in my attic he broke a water pipe which resulted in flooding of my laundry room the insulation in attic. Water soaking thru ceiling in one bedroom and closet wall and soaked carpet and padding. Also wet carpet and pad in master bedroom. The tech wrote a report saying he was at fault and that his supervidor would call in am. Never heard back from anyone today so at 2pm I call and made a damage claim. I was told to send email to direct tv and I would get a response within 6 business days. I replied that is not acceptable. This is urgent. Water damage will cause mold/mildew in my newly renovated home. I am very upset because they are totally ignoring me. What do I do??? If not repaired will file a mold/mildew suit.

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Ashley September 12, 2015 at 3:51 pm

Hi! We just discovered today that when the DirectTV technician installed our satellite service approx. 10 to 11 months ago, he made a hole in our hot water line under our house. My husband just so happened to go under our house to install some lights and heard water and once we found it, its obvious what happened. I was just wondering whatever happened with your situation? We are FURIOUS with them at the moment and I just know that tech knew what he had done and didn’t say anything. Thanks!!

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Alexandra Veeren April 20, 2015 at 5:10 pm

I signed up in Dec after my husband passed in Nov when I signed up I elained my situation that I was a new widow and would be moving within 6 months I was told that I would get 1 free move within my 12 month contract. After getting my first bill I was shocked to see that I was I a 2 year contract. I contacted a CSR and was told sorry nothing we can do. Whatever.. Fine I will do the 2 year time. Today I call because I am moving and I am told that I have to pay $199. Plus $19.99 to move and when I signed up in Dec there was a free move promotion but only if I moved in Dec.. WTH really ? Why would I sign up with directv if I knew I woils have to pay? I have been lied to over and over again…
I want to either move for free or I want to cancel for free.

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josh July 9, 2015 at 3:37 am

That’s a catch 22 u do get the free move but they up grade to a two year contract u have to demand to talk to a manager or try to get in touch with Michael white CEO

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patricia April 17, 2015 at 10:31 am

i work with a client that is disabled and moved in recently with who he thought was a friend, had ordered the system because his mother had it and was a long time customer and he wanted to have it in his new place. 4 days into moving in with this (friend) and another roommate, he found out they were using drugs. as soon as he found this out, he moved out. now directv is saying he owes them over 400 dollars! i used to work for directv years ago and our policy was customer service. i can see it if someone gets the system just to watch some football or event and then tries to cancel the service BUT this was NOT the case here. this person had to leave because his safety and freedom were at risk here. the guy also kept all his rent money when he was there for 1 week. we have tried several times to get this resolved and they give us the run around and the “fill out the form” bs. what on earth happened to real people with any iota of compassion and sense of right and wrong in this world? why even hire real people at these places if all you really want is a robot? i’m so disgusted with directv and not only did they lose two customers, they have created more haters and those people will tell others and on and on. i know they get new customers every day but at some point they are going to have so many angry ex customers that people will stop calling for service. i’m ashamed now that i ever worked there. when i was there, we did not treat customers like this.

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Veron April 15, 2015 at 8:48 am

Account No. 52435568
Good morning,
Please go ahead and disconnect my services with Direct TV. I’m just exhausted with Direct TV and feel terrified to even open my monthly bill at this point because there is always a ridiculous surprised increase. I’m to the point where I feel bullied by Direct TV because like everyone in America, I live on a budget and don’t get monthly raises to accommodate these increases. Where do you guys expect the money to pay your monthly increases to come from? It can’t be this stressful to just have a fixed monthly cable TV service agreement. People have other things to do like work to pay the bills as opposed making monthly calls to negotiate a TV entertainment contract that they probably won’t even utilize because they are at work trying to make the money to pay the increase or because all of the channels just repeat the same shows when they do have an opportunity to turn the TV on. Your billing process is exhausting, stressful, ridiculous and unreasonable. How could I have paid the balance due less that 30 days ago (03/11/15) of 51.15 for services and my balance due today on 4/15/15 be 192.30? This is just absurd. You guys leave me no other option than to do without your services.

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Danny April 9, 2015 at 2:12 pm

They are for sure a bunch of crooks. I paid for there premier protection plan every rep I talk to claimed it covered all my electronics expect my cell phones. I went on vacation and now my tv doesn’t work. Called to have them fix it and they wont. So now I want to talk to the head man in charge and they are giving me the run around. Been with them for 3 plus years paying for the premier package and the won’t fix my television. I want the head ceo on the phone. I am a disabled vet and I get some much money a month they never have a problem taking the money but now it’s time for them to pony up on their end and we can’t do that we have stipulations now. So you are screwed. I still want to speak to the next person in line so in 72 hours I better be getting a phone call. Plus I will notify the BBB about this matter as well. And that I’d the reason they have to get you into a contract because their service sucks so bad they have to trap you. So they make money if you cancell before your contract is up. They only want the money they don’t give a crap about any of us as customers. As long as they get their money they don’t care. I see where I stand with this company and I will be departing with their services very soon. If you are a new costumer they will charge you a monthly fee for every box you have. I had the same box for over 3 years and I am still paying for them. Priced them online I could have bought them out right instead of paying these crooks for theirs. The protection plan is a scam make sure you get what it covers in writing or they will say it covers everything but when you need it they won’t cover it. I hope this helps somebody before they get screwed like I did.

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Pamela D. Nelson March 25, 2015 at 3:30 pm

On March 22, 2015 I placed a call into your customer service to dispute a charge of $42.92 that appeared on my account. It was revealed to me that this charge consisted of four pay-per-view charges from 2007. I was confused as to why the charges just popped up as oppose to being on my account back in 2007.
In speaking with the rep, I expressed my dissatisfaction with the fact that it has taken over seven years to be notified of these charges. As I’m sure you know, typically debt is erased after seven years. But that is not my issue. My problem is that I expressed my dissatisfaction to your representatives and my feelings were completely disregarded. In total I spoke with three different representatives and NOT ONE tried to retain my business. All I was offered was three months of free SHOWTIME. I do not want a free subscription, I want your company to actually show that it cares about its valued customers. I have been with DirecTV since 2004 through an AT&T bundle service. in 2013, I was with you apart from AT&T. For your company to not try and retain my business really illustrates that you clearly do not care about your customers. After I spoke with the first rep, I told him I wanted to cancel my service which Im assuming I was transferred to the
retention department. Again, nothing was offered to retain my service. I asked to speak to the manager and the rep did not want to transfer me to the manager. The rep placed me on hold for over 15 mins and then stated that the manager would contact me. I spoke with a Ms. Jeanell Williams that did not want to either reduce my bill nor waive the charges The fact that it took so much to get a manger and nothing was accomplished speaks volume about the way they felt about me as a customer. I’ve never had a problem with the service before this and my only recourse for my dissatisfaction was to cancel. I would like to come back but not if I am treated in this manner where my service is not valued.

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Porfirio Rivera March 25, 2015 at 2:11 pm

I signed up for Direct TV on or about middle or end of January with installation on or about the 5th of February.When I signed up, I was giving a list of programs and I was told that these were the channels I was to received. This list was dated on or about May 2014, When the installler came and installed my services, he gave me another list dated August 2014 and he said that all of the channels in purple I was suppose to get. At this point some of the channels from the first list was there. The intaller told me to call customer service and I did spoke to one of the supervisor and she was able to accomodate me with a few channels, but at the same time she deleted others. I request a new list which I received and even less channels am not receiving and when I called they tell me that I was not suppose to get these channels.I seem that everytime a new list comes out they start deleling other channels. Am really not happy.with this deal. If they continue to cut channels I will have to terminate this contrat and if I have to go a different avenue to resolve this problem I will. Am not really complaining but indicating my dissaticfaction with this dea. Thank you hope you can e-mail me back some type of explanation for this dilema. Have a great dsy.

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robyn March 18, 2015 at 7:35 pm

We’ve been with Directv since 2011. After months of trying to get our receiver fixed and not be charged for it, this last January my husband called to cancel our service. They talked him into this “free” of cost new box and told him for our troubles our bill would go down for 12 months by $20.00 a month. They also said our box was outdated and that is why it was having issues, that wasn’t our fault. What a bunch of lies. Our service only went down by $6.00 and when we called to ask them why they had no logical explanation about it. They then told us we also “agreed” over the phone to a new contract with this new box. Bull crap. We canceled Directv services and if they try to take money out of our account I’m contacting our lawyer. A bunch of lying crooks. Take your service elsewhere!!!!

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Christine Kaiser March 13, 2015 at 12:32 pm

I just spent the last hour on the phone with two representatives from the billing dept. I have been a customer for a very long time and I have never been so aggravated. Last month, I noticed my bill went up for no particular reason, so, I call and they say, oh, that is a fee for shutting off HBO and since no one told me about this fee, they were going to take if off my tab. They told me to pay a new amount that equaled $15.58 LESS than the monthly statement. This month, they sent me a bill with the $15.58 added back on. Neither the rep or the supervisor I spoke with could understand why I called them today. They took it off last month, and added it back on this month — how is that giving me a credit? They are completely incapable. Don’t bother with them, when my contract is up, I am out.

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B Raver March 5, 2015 at 12:51 pm

The service process referencing temporary deactivation of direct tv is absolutely ridiculous. I also find it ludicrous that you are unable to even renew deactivation unless its been reactivated for at least six months. I have just now spent approximately one hour on the phone with service people that don’t even know the corporate procedural guidelines for deactivation. They commonly try to transfer you to someone else and you have to sit and listen to a bunch of advertising jabber over and over again. Service has transferred me three times today and they still have not taken care of the problem. I find it very hard to believe that the corporate body thinks they have great company. What fools they really are. They should try their service as and unknown party. They have no respect for the working public that wishes to use their lousy servicing. They loose no time, for its demanded that we the public waste our precious time on a terrible company. I wouldn’t recommend this company to anyone. The corporate body is definitely overpaid.

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Susan kessler March 4, 2015 at 8:17 am

I have sent 5 emails out and all 5 were returned delivery failure, has everyone quit or is it they just don’t give a damn. I’m not sure why this company decided to include a regional sport fee along with a package price increase, so as I am understanding the new price increase you are increasing the XTRA package and added things I don’t want or watch and then adding to your price increase an addition fee, is your check not big enough? I will never recommend this company to any one, the only reason I am still with direct is because it is the only option in my area. I’m curious is it a power trip for people like you to play with average people like me, Oh let me see what can I do today to mess with someone’s day and just piss them off.

I am thoroughly angry and fed up with this decision you and your company decided to make, without thinking about your customers.

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Amie Rigsby February 25, 2015 at 10:05 am

I have been a new customer for a year this month and have NEVER not paid my bill. We fell behind this month after a year of on time payments and they disconnected our service! Seriously!! I have been on hold over 30 minutes trying get someone that has authority to help and still no word. I asked for a corporate number and was told by Algeria (agent Id #ccpringal) that there was only an address. BUT, I found a number and the CEO’s information. This company is bull crap!

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Johnie February 20, 2015 at 6:17 pm

I cannot believe the overwhelmingly bad service that I get from Direct TV and their representatives, I just spend a half hour holding only to be told that I cannot get out of my contract. The service does not work correctly, their On Demand services, which I was promised when signing up were the best, turns out to be the worst, when you contact technical support they just brush you off and tell you that it is an issue from Cinemax or that it is a satellite. Now I call because I am sick and tired of paying for a service I do not use, I am told to basically go to hell, the smug attitudes of these customer service representatives is really uncomfortable to say the least, they know they have you by the balls with their contract so it doesn’t matter YOUR issue. I spend my days and nights watching Netflix or HBO Go via my Xbox 360 because their service doesn’t work correctly, now I am being told by a supervisor that it is MY fault that no one has bothered to try to help me by sending out a technician. What a complete an utter rip off…I will find a way out of this contract without being charged even if I have to get an attorney. I will also be contacting the BBB in regards to this matter. I have been lied to, and strung along for long enough, they are stealing my money and I am DONE!!!!! Now, we are being charged for some Regional Sports charge of over 3 dollars a month and I don’t even watch sports…fed up!!!!

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J Cristini February 18, 2015 at 7:53 pm

Addendum to my last comment. Had I read the complaints and comments posted on this page, I would have NEVER signed on with this unscrupulous company. On further contemplation, I do think I will file a complaint with the BBB, FTC and attorney general. I cannot believe that they go into client’s checking accounts and pad their bills without prior authorization. Regardless of the cost, I am seriously thinking of getting rid of them, if only on principal. Oh, yes, they are terrible liars.

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J Cristini February 18, 2015 at 7:41 pm

I have had DirecTV for less than 2 months have not been thrilled with their services. Hopefully, today, following another hour long phone conversations, issues will finally be resolved. I was outraged that they debited by checking account for the amount of my bill without my authorization. This is outrageous. They rectified the situation but it should never have occurred. Shame on you!

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LuAnne February 18, 2015 at 7:58 am

I have decided to go to the top regarding this and I will copy and paste the third email I have sent to customer service I believe. First of all I am disabled and receive Social Security on a bank card that I receive the 3rd of each month. Much to my surprise on the 11th I went to get milk and bread and found that my card had a 0 balance when it had 200.00 on it the day before. Direct TV went in and emptied my bank account and now I have nothing to live on for the rest of the month.

I do not know what kind of practices your company provides and I do know I owed something but far from what they say I am owing. They stated I was only a customer since September which is wrong. I believe that in September I called to change to the cheapest package because I couldn’t afford it and not once did I get a bill reflecting that price it was always somewhere around $50.00 or above and that is what I was trying to avoid. I know I did not sign anything saying that if it wasn’t paid or I cancelled early that they could just go into my bank account and clean it out. I told one gentleman, Brian I think his name was that if I owed anything I had no problem making payments but not to take everything I had. I went through your rules and regulations on line yesterday and I did not see anywhere that it said that your company had the right to go into a persons bank account and remove all the money that was in there. I never used automatic payment. I just paid my bill online every month with my card and then they keep it on file? I think and feel that is illegal.

I did write to the FCC and told them I was going to take it to the ADA and a friend of mine works for the local channel here in Minnesota for NBC and if I needed to get the media involved I would and that same friend stated that I should get an attorney. Your company has put me in a very difficult position with no money left to live on a month. I get just over 900.00 a month and after bills doesn’t leave me with much to be able to eat, pay for my prescriptions, etc. As a matter of fact I had to borrow money because my pharmacy wasn’t able to take out the money for my prescriptions and I had to pay for them somehow because I need those. After 5 strokes and 3 heart surgeries I just didn’t need this additional stress.

In addition to all this craziness, I told them I needed someone to come out and get my boxes. They said there was no one and I could just “throw them away.” Throw them away??? I paid rental on those boxes and they are that useless that people can just throw them away? That made absolutely no sense to me and I will NOT throw them away. While the amount of 182.00 was still pending they told me I would get that refund and credit back to my account but it would take 5 days. Then when I called again yesterday they told me the Finance Dept refused the credit. I told them I wanted to speak to someone in Finance and she told me that there was no way to get in touch with Finance. Now for over 30 years I was in the medical field until I got sick but before that I did customer service and I know exactly how it works. Not only was I a customer directly through Direct TV but I was a customer longer than that because I bundled with Century Link.

I am so upset and more than frustrated that your company thinks it is okay to just go into someone’s bank account and clean it out. That is unfathomable to me. Your company seems to be the only one that practices that because I have never had that happen to me before and I always use my card to pay my bills online because I cannot get out of the house that often due to my disability. I would appreciate anything you could do for me. I still have almost 2 weeks to go with no money. I have cancelled that card and ordered another one because I don’t want them taking anymore out of my account as they say I still owe another 116.00 or something to that affect and most of it is because I had to cancel Direct TV much to my dismay but I just could not afford it. I would have been able to afford it if my bill would have reflected what I was quoted on the phone.

I will attach the emails back and forth from me to Direct TV’s customer service. Instead of me having to go through the expense and time and trying to find a way down to an attorney’s office I would appreciate it if you could look this over and credit me back my money, although it will have to be in check form now because I have changed my card and will never give my numbers out to anyone again. I have heard after the fact that this seems to be a regular practice of Direct TV and that I am not the only one that this has happened to. What kind of practice is that and how do you all feel good going to sleep at night when you know you have completely taken everything that a person has to their name. I think it is not only illegal but so terribly wrong on so many levels. The emails will show below.

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UNHAPPY Customer February 10, 2015 at 6:03 pm

I am not a happy customer, to have just paid $433.00 in less than 30 days and then have my service off for another $225 that can be paid in two days is not comfortable to me. I called to see about service getting turned back on for the fact that over 65% of my bill was paid and the remaining would be paid in two days they denied me with policy BS. Do not feel like a valuable customer. I pay towards my bill every month, that alone should show good faith and loyalty. However, when asking for my incentive for being an employee for a TV network that we work close with DirecTV, I was told I do not qualify which is crazy because you guys sent my company the flier for discounts. But yet I don’t qualify but my co-workers do.

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Maggie January 30, 2015 at 1:05 pm

Everyone that is having problems with DirectVs misleading advertising and (fine) print contracts..Please direct your complaints to the:
Federal Trade Commission at: http://www.stc.gov
If they receive enough complaints, they will check into the policies of DirecTV and their misleading advertisings and unethical business practices.

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Steve Cannon January 26, 2015 at 1:13 pm

Does anyone have the email address for a real live person VP for customer service at DirectTV ? I have been fraudulently billed for years only found out when a Tech came to my house

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rodger honeycutt January 19, 2015 at 11:53 am

I been reading everybody comment unil my eyes are hurting there so many im in he same boat as everybody else ive been lie to cheated by at&t and direct tv that ive bonded with p.s im going us everybody comment to detemin what I need to do thanks

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gary harmon January 10, 2015 at 4:28 pm

Look if I miss the cowboys and packers playoff game because of your greed I WILL cancel my subcreption…… it is totally unexceptable.

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Dan R. December 30, 2014 at 1:43 pm

We called on Dec3rd to get our subscription price lowered as my wife had several directv special offers in hand. We called Directv and were offered a bundle of AT&T internet and Directv complete choice,14,15 NFL package, new equipment for both directv, and AT&T at no charge. As a matter of fact the rep offered us a 100.00 dollar credit for being such long time subscribers. Long story short we get a bill in mail from AT&T for equipment charge, installation charge and a inflated internet charge of 85.38 per month and that’s only for 18 mb of speed. My previous IP was much cheaper for more speed. I call Directv customer resolution specialists and they tell me that’s what we agreed to. Never in my life would I ever expect to be lied to and sold something that never existed. Now I have to spend time calling AT&T to straighten out them. Then ultimately get rid of Directv for good. I will NEVER deal with them ever again, and I have many more years to live on this planet.

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Sabrina Heard December 22, 2014 at 11:57 am

PLEASE stop sending me mail from this company. I have canceled my service and if I decide to get this service again I will do it on my own time. I do not want your special deals and promotions AT ALL! I have sent an email, added myself to the do not email and mail list, still no luck. Chris Thompson STOP SENDING ME MAIL, YOU ARE A HASSLE! i DO NOT NEED MAIL FROM NONE OF YOUR EMPLOYEES EITHER!

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Nicole M. December 18, 2014 at 11:44 pm

I really can’t explain how frustrated & angry I am with Directv without using cuss words, but I’ll try. So use your imagination and insert *words* (before you got saved) that would describe how your felt if directv took over $400 from your bank account WITHOUT your authorization and in ERROR! *Jesus!* Now they have changed the length of time it takes to return the funds from 3-5 days to 7-10 business days; while your bank is hitting you with NSF charges for the bills you ACTUALLY AUTHORIZED to be paid! *Hallelujah!* You’ve called and spoken with over 10 different people, including 5 supervisors in 4 days and NO ONE KNOWS HOW TO FIX IT! *Heavenly Father!* One supervisor even promised to call you today and didn’t so you call & got the RUDEST supervisor ever! *Ooh Lord!* I have nothing nice to say about DirecTv! Absolutely nothing! My God- please be a fence, a door and a muzzle! #MyGodissovereignandfaithful #itrustyouGod

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James McConnell December 5, 2014 at 1:36 pm

Dear Direct TV Board of Directors
I hope this correspondence finds you in good health.
Good morning,
I had a very pleasant conversation with both Grace and then Keith in your customer service department last night. To this day, it amazes me how friendly the staff at Direct TV is, and always has been.
My name is James McConnell, and I am a current Direct TV Subscriber. I have been a subscriber for almost 16½ years or since May of 1997.
I remember the first time I activated DTV, you had to purchase the receiver from Radio Shack, and it was so much better than the local cable provider. We had little or no advertisements, MTV was actually commercial free, and outside the “Music” channels, every single channel offered either entertainment or education for the DTV user. I really enjoyed the service and when I wasn’t on Napster, I was usually watching TV. That was then.
16½ years later, things have changed. Most of my favorite channels are now gone. The channels I do watch are not much different than the local cable channels I left in 1997 when I switched to DTV. They have added channels that will allow me to watch a vacuum cleaner work, purchase food slicers, or even learn about a better Bra. (I am a 53 year old male, not a lot of need for these things)
Ok, so I get it… you are a business and we all have to make money.
So, back to the conversation last night; – DTV contacted me trying to sale me the service I have had for 16 years. I let the lady go over all the packages and some were extremely less expensive than I currently have. It was at that point I informed her that I liked the packages, and was currently a current subscriber.
The phone went silent for a few seconds…
She then spoke up and said “I am sorry, these packages are for new subscribers only”
I was then transferred to Grace in customer service, followed by a transfer to Keith in Customer loyalty (very nice people).
My question to both Grace and Keith was the same question I ask at least once a year when I talk to Direct TV.
“Why do you offer incentives to new customers, but never address the loyal customers who have been with you since you started”.
In short, I feel like I was part of the growth of Direct TV. And by simple loyalty, I have been with Direct TV longer than the CEO, and most of the Board of Directors. I have turned Verizon FIOS, Road Runner, and DISH away at my front door many times, because I am proud to be a Direct TV subscriber. And of course, every year when I bring up my loyalty, Direct TV throws me a bone in the form of free Premium channels for a few months, new receiver upgrades, or some other incentive that I see more as “Hush money” as opposed to addressing my commitment to Direct TV. Thanks, but it’s not the point.
Let me put in perspective –
American Airlines – I have an abundance of air miles, they treat me like a king, and I am always getting perks without asking. Once they see my Frequent Flyer number, it’s almost like a king walked in the place.
Discount Tire – I have been a loyal customer, and when I need tires, I am treated extremely special, and rewarded with 10%-15% off new tires. I had an issue in 2010 and was contacted by the Regional Vice President. They made the problem a very pleasant experience, and getting me to trade with anyone else is almost impossible.
Ford Motor – I have been a loyal customer since 1988, I deal directly with the Sales Manager, and I get Z-Plan pricing. I get actual phone calls from the Regional manager asking how I was treated when I purchased my last vehicle. That is a special feeling.
Farmers Insurance – Farmers and I have had our ups and downs, but my agent works very hard for my business. And despite some errors a few years ago, I am loyal just based on the fact that they work hard to keep my business, keeps me informed, and contacts me just to make sure things are ok,
Albertsons – I have traded with the same location for 14 years. I watched the manager start as a clerk, and now operates the whole facility. I walk in, she makes it a point to come and say high, and will even open a counter to show how much she appreciates my loyalty.

In closing, I am not trying to be difficult. I appreciate the perks when I call, but yes.. it’s because I called, not because you know who I am. I am very aware that my meager monthly subscription fee will not force DTV to shut the doors should I take my business elsewhere. But I feel sad when I think about my loyalty to Direct TV, watching it grow, and in a small way, I was part of the success. Now…. I am the forgotten customer,

Sincerely
James McConnell
Direct TV customer for over 16 years – and forgotten.

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Joyce L Angell December 5, 2014 at 3:14 pm

Dear Mr. White,
Hopefully, you will get to read this however I doubt it…You must received a vast amount of email a day. My question: “Does Direct TV have a Heart”? I served my Country (and yours) for 20yrs and I’m now “disabled”…My home has become my prison (sadly). My only pleasure was unfortunately Television. Now Mr. White, Direct TV has take that away from me! I have only been a “subscriber” since Oct 21, admittedly, not very long. Unfortunately, I have had NO TV since last night (Dec 4th) called and plead my case to your Reps (some of them HEARTLESS), I was told that they are unable to send a Technician to my home until Sun (late afternoon). Outrageous!!! I am at wits end and short of having all this equipment removed from my little home, I asking that possibly you could have someone restore this service for me? I’m hoping that you Mr. White have a heart and have NOT gone the way of the rest of this World, wherein $$$$$$ rules EVERYTHING! Will you please restore my service as I “served” YOU Faithfully for 20yrs of my life. Please do this service for me-will you??????

Sincerely,
Joyce L Angell
MSG, Retired US Army
Disabled Veteran

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Bill November 26, 2014 at 1:08 pm

I’ve been a DTV customer for about 8 years. On Oct. 21, I called to inquire about discounts on my ever increasing bill. Spoke to a rep about twenty minutes and was told that I would receive a $ 15 a month discount if I agreed to a one month agreement. Deal was done and I was sent to the customer verification dept. A month later, no credit so I called again. Then I’m told no such offer ever existed and that despite the customer notes stating I was offered this, they cannot give me the credit. Outright deceit and deception on part of this very troubled company. Charter Communications here I come!

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jill gomez November 24, 2014 at 7:27 pm

Okay I finally decided to bundle my TV & internet….Directv put us in touch with AT&T and ever since then we have had problems….and we are currently dealing with that…..but my other complaint is now that I have WI FI through AT&T they are marketing me for my business!!!!! I have been Directv for over 15 years and they should not want to lose me…..well with all the marketing done by AT&T it could change…..but my point is if we bundle through Directv it is not right that AT&T approaches us!!! Directv you should not be sending your clients to competitors!!!!!!!!

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NEVER, AGAIN!!! November 11, 2014 at 1:09 pm

NEVER AGAIN !!!! I WILL NEVER GET SERVICE WITH YOUR COMPANY AGAIN!!! YOU GUYS ARE SCAM ARTIST!!! YOU LOVE TO STEAL PEOPLES MONEY!!! I HAVE TOLD ALL OF MY FRIENDS AND FAMILY TO DROP YOU AND USE COMPUTER CONNECTION! GUESS WHAT??? YOU GUYS ARE GOING OUT OF BUSINESS!!! MORE AND MORE PEOPLE I KNOW ARE DROPPING THEIR CABLE/SATELLITE COMPANY AND FINDING OUT THAT THEY CAN SIMPLE GO TO BEST BUY OR FRY’S ELECTRONIC STORES TO BUY A BOX FOR TELEVISON, USE THEIR CHILD’S PLAYSTATION OR WII BOX TO GO HULU OR NETFLEX 🙂 WE ARE PROTESTING AND MAKING A STAND!!! MY7 LIFE IS SO MUCH BETTER AND INEXPENSIVE NOW!!! I AM SOOOOOOOOOOOOOOOOOO HAPPY THAT I FIRED YOU!!! YOU ARE NO LONGER GETTEN MY MONEY 🙂 THE CONNECTION DEVICE IS ALREADY OUT … YOU CAN BUY IT AT COSTCO. IT CONNECTS YOUR COMPUTER …DOWNLOADS, SHOWS, YOUTUBE, MOVIES, GAMES AND MORE ONTO YOUR T.V 🙂 NO MORE CABLE OR DIRECT TV 🙂 GOODBYE DICKHEADS!!! YOUR DONE- OVER- !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Ebony Wood November 7, 2014 at 5:08 pm

From: Ebony N. Wood
Sent: Friday, November 07, 2014 2:08 PM
To: ‘***@directv.com’
Subject: FW:

From: Ebony N. Wood
Sent: Friday, November 07, 2014 2:07 PM
To: ‘****@directv.com.’
Subject: FW:

From: Ebony N. Wood
Sent: Friday, November 07, 2014 2:01 PM
To: *****@directv.com
Cc: Ebony N. Wood
Subject:

Good Afternoon,

Your company is the worst and are greedy leaches who steal money from consumers. I paid for the set up of cable for my daughter and the account was closed due to poor reception. I don’t know. I moved and am with cox cable, However your company took $146.87 off my card unauthorized unknown to me November 6,2014. I tried to get the money refunded back but I spoke with Amber 5765, Violet 4196 and Zach 8992. I was treated with so much disrespect and laughed at by Amber when I tried to get my money back that I don’t owe. I don’t have an account with Direct TV at all!!!! I have already filed a complaint with the BBB, Attorney General in VA, and my card company Mastercard. I have never been treated so unfairly or poorly. I plan on contacting a lawyer because you are all over the website with unfair practices and my story sound so much like the others online. I will NEVER deal with Direct TV and promise to tell others of your unfair practices. I am currently in the middle of a bankruptcy and according to the law not supposed to be contacted at all. However, I plan to sue if this situation is not resolved effectively and immediately. I can be contacted at 7573036226. I am requesting a refund and an apology ASAP. I also plan to follow up with my attorney ASAP!

Complaint ID#: 385157
Business Name: DirecTV, Inc.

Thank you for contacting BBB. Your complaint was received by BBB on November 7, 2014 and has been assigned case# 385157in our files. Please make a note of this number for future reference.

Your complaint has been applied to the following business:
DirecTV, Inc.
2230 East Imperial Highway
El Segundo, CA 90245

The case has been reviewed and has now been forwarded to the business for their response. This business has until November 21, 2014 to respond to your complaint. You may contact our office after November 21, 2014 to check the status of your complaint.

We encourage you to use our ONLINE COMPLAINT system to keep up with the progress of this complaint. To view the details of your case please go to the following website address:

Sincerely,

Verna Alberti
Consumer Services
BBB Complaint Department

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Maggie January 30, 2015 at 1:21 pm

Contact the Federal Trade Commission at (877) 382-4357 or Website: http://www.stc.gov These are the people that can stop the misleading advertising and unethical treatment. Plus, just a note: The Consumer affairs of Los Angeles says the “Governing” office of DirecTV is actually located in Colorado not CA. She said when they contact them..Its that office (CO) they contact.

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PSB November 7, 2014 at 12:29 pm

I don’t know where to start. We have been customers of Direct TV for a long time, and I sang their praises but as I July of this year I have become major detractor. Direct TV representative at all levels are liars. They say things, do not document them, do not follow through, and then try to hold others accountable for their mistakes, errors, incompetence. In July we moved into our new home. We had had Direct TV at our rental and we used the same TV at our new home. When the installer was connecting the TV to the New Genie box (the upgrade that we were supposed to get) he blew up our LG HD LED TV; nothing was plugged into the wall. We got our TV repaired at a cost of $388 dollars. Then because the install had put in a new box, my husband, who is an electrician, went to connect everything. Well the wonderful Genie box blew up our TV again. We when, started a long draw out procedure of trying to get Direct TV to take responsibility for the damage to our TV. We scheduled a tech to come out and he refused stating that the electric in our house was bad (remember both times the TV blew up it was not connected to a power source). Then a supervisor came out to the house and told us to “ground our meter box.” Because we wanted Direct TV, we went out and purchased the material to “ground our meter box.” When we called our electric company to remove the meter so it could be grounded, we were told that it is against the law for cable and satellite companies to ground their service to the meter box and that state law does not permit the grounding of meter boxes. Now we have been denied service, we have spent $826.00 to repair our TV twice and to make the changes the tech supervisor told us to make. Direct TV says they will pay only $388 of the damages. That they are not responsible for the damage caused by “customer” (my trained husband for trying to connect the TV).

Yesterday, we get a bill for almost $700 for service we never received and were denied and for “cancelling” our contact early. This is the biggest load of excrement, I’ve heard in a long time. They say that they will turn us over to the collection agency if we do not pay immediately, and then Cecily in customer service had the never to ask if we wanted to reconnect? Cecily claims that no ever recorded that we were denied service, no one as a record of the three times we asked for boxes to return their defective equipment, the release form they sent us for the $388 listed the wrong damage. These people don’t know what they are doing and then trying to make me pay for their lack of competency.

I’ve had it with Direct TV lies, unethical behavior, and criminal enterprise. I seriously considering starting a case action suit. I know I’m reporting them our State Authority General’s office and seeking legal counsel. By the way, one of things I’ll demand will each of tech’s job and Cecily’s too.

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george November 6, 2014 at 1:41 pm

Pay attention!. File a small claims action against Direct TV, naming the CEO in the suit. They will not show, you will win. Protect your integrity and your credit.

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jperrone November 2, 2014 at 9:48 am

I think all you customers are stubborn pricks and just need to shut the hell up.

I am a service manager for Directsat in Eagan MN

My techs are the best and you customers are stupid.

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PSB November 3, 2014 at 4:38 pm

Jperrone, if your reply here is representative of the company and of your techs, I think your reply says it all. You think we are all “stupid.” Perhaps, if your company was honest, was accountable for their actions, and thought well of their customers there would not be so many complaints. After the way we have treated by Direct TV, I have nothing nice to say. They have lied, and lied, including the tech to save his skin. He didn’t care that he blew up our TV and that he was his fault. He lied to cover up his error. The Supervisors who investigated lied and provided incorrect information to protect their backsides and that of their tech. Never mind their mistake had cost us over $800, after all we are just the stupid customers without which you wouldn’t have a job. Now, after 5 months of stress, Direct TV wants me to settle for $388 and indemnify them. That is not customer service. That is criminal!

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Bill November 26, 2014 at 1:11 pm

jperrone- if you are any representative of Directv, they need to fire you immediately and cease any business with your company. To call complaining customers “stubborn pricks” will lead to nothing but loss of business for you buddy. I doubt you have anything to do with Directv and probably are just some overbloated wanna be, but thought I would comment anyway.

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Don Gordon October 30, 2014 at 2:09 pm

Your service sucks. Your service sucks. Your service sucks. I hac a free upgrade to genie two months and have had nothing but problems. Every cable in my house has been replaced. Every Direct TV box has been replaced many times. Keep having audio problems, phamtom phone calls that don’t exist, frozen pictures, etc, etc, etc. You send your useless techs out who don’t have a clue what they are doing, they replace a few things leave and more problems show up. When you call to complain you are given a appointment for a week out to send a tech. Don’t you fix repeat customers right away. Today after a tech and supervisor were here for hours, everything was supposed to be fixed. They left and audio problems show up. The tech comes back after we flagged him down on the street. He comes in sees the problem and leaves without saying a word. No I’ll be back or I am going to the office, nothing. He just leaves. I have 30 years experience in telecommunications and have never seen a more inept service agency as Direct TV.

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Kenny smith October 29, 2014 at 10:30 pm

They just don’t get it, I will only pay the rest of the dam money to them of
$25.00 a month out of $497.00, and I have paid them now of $250.00 so far
Do not use them no more. They will brake your deal and they
Will stick you with a big bill that you can not pay. So stay way from this co.

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LaToya October 27, 2014 at 12:10 pm

I have been a Direct TV customer for a little over 4 years thru a verizon bundle package offered thru Direct TV. Once Verizon took over and offered FIOS in my area the service was changed. I settled all bills with both Direct TV and Verizon. I spoke with a Direct TV representative requesting information on how to return the equipment and was told instruction will be sent along with boxes to return the equipment. The instructions never came and neither did the boxes. Three months later, I receive several bills stating that I owed $350.00. I reached out to Direct TV and they claimed the $350.00 was for an unsatisfied bill, which I knew wasn’t the case. I disputed the claim and asked them to send me a bill showing that I owed money. Of course that didn’t happen, instead they sent me an old bill that didn’t even match the amount they claimed I owed. The back and fourth went on for months and still no address, boxes, or instructions on how to mail the equipment back. Now I look at my credit report and low and behold DIRECT TV put a debt on my credit report! I called the debt company to dispute the claim and they investigated my claim and what do you know….the debt was for equipment!!! I have been calling DIRECT TV everyday for the entire month of September and October and I still have been unable to get this issue resolved! I am very annoyed and disappointed especially because I only transferred to Verizon for a trial period and had planned on returning back to Direct TV. I will NEVER deal with this unprofessional, unorganized company again. The way they treat their customers is disgusting!!!!!!!!!!! NEVER AGAIN!!!!!!!!!!!!!

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francis s way October 24, 2014 at 12:10 pm

I would like thank Mr White for his response to my e-mail,he is going to release me on my contract.So I am not going pay early cancellation fee.( 510.31 ) which I can afford.I,m sure he will remember my complaint.I would like someone at Directv customer service whats going on.my acct.#11052589 is closed.

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DEANNA October 23, 2014 at 2:26 pm

THIS IS RIDICULOUS PLEASE PICK UP THESE BOXES IT HAS BEEN WELL OVER 5 YRS. I JUST DO NOT BELIEVE THAT I GET HUNG UP ON WHEN I TRY AND RETURN THEM..THEY THE DIRECT TV GIVE ME AN EXCUSE EVERY TIME I TRY AND RETURN THESE BOXES. THEY TOLD ME THEY DO NOT WANT THESE OLD RECEIVERS..SO WHAT DO I DO .OH MY JUST GOT HUNG UP ON AGAIN…

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DEANNA October 23, 2014 at 2:21 pm

PLEASE COME PICK UP THESE DIRECT TV BOXES OUT OF MY HOUSE EVERY TIME I CALL I GET HUNG UP ON WHEN I ASK THEM TO PLEASE GET THESE OLD BOXES OUT OF HERE.

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Najemah October 17, 2014 at 9:14 am

Hi, there is no information on my customer’s confirmation page that was emailed to me when I signed up for DIRECTV about the $33 rebate changing after 12 months. I contacted D-tv 5X’s and the issue is still here. So how can this be fixed? Where is D-tv’s proof that I was told about this? Every since 8/13 I was going back & forth with AT&T and D-tv about my $10 discount for being an employee of AT&T. The error I’m getting when I contact ATT is I’m getting the discount already because it is the same account # as previously but not one person from D-TV can fix this they keep saying it is AT&T problem but meanwhile me the customer is paying D-TV $10 more than what I am supposed to. Then my bill is never the same, my first bill was $68, now my bill is almost $200 how is that? What happened to my bill. I refused to pay a bill I know I do not owe. Another long time issue is I pay for on demand the Internet never works but I’m paying for it. It is not my internet connection my internet works for everything in my house expect Directv.

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cynthia October 15, 2014 at 5:17 pm

I pay the same thing every month, about 170 bucks for both internet and tv – however due to my negligence I didn’t notice I was being charged an additional 39.99 for the past 3months for the NFL a network channel that I do not watch nor care for. When I called I was informed today and I cannot remove the NFL network from my package, and that they will continue to charge me an additional 39.99 for the next 3 months (6 months total) I was also informed that we were all notified via “paper mail” and “online” that the NFL channel cannot be removed once it starts. Well … I’m one of those costumers that have the bundle package with Verizon, so I don’t get the paper mail and when I’m online, I pay Verizon. So basically I did I NOT receive any of the notifications and although they understand, I was told to contact corporate that they might be able to remove it. I understand your business and how you make money, but this is a total scam. I now have about $100 past due and they will continue to charge me making my total Bill apprx 220.00 – and I do NOT watch NFL. I plan to leave this company as soon as my contract is up. Thanks for nothing. Never again. – Cynthia Salinas

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Maggie January 30, 2015 at 1:41 pm

Please contact the Federal Trade Commission at (877) 382-4357 or file a complaint at http://www.stc.gov.

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David Connor October 14, 2014 at 9:58 pm

I contacted Directv and asked to drop all the dedicated sports networks (ESPN, NFL Netwk, NBA etc) I was told that would be fine. Called back to get it done and was told it was not possible without losing many other popular channels.

I asked to speak to a manager (twice) and was declined, Finally was placed with one, but I honestly doubt the person with whom I spoke was anything but a senior sales rep. I asked for a contact and name for the group that ‘creates’ the channel lineups. I was again denied. I am just about ready to leave them, but I’m waiting to be sure I have finished my iniital contract

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Jessica & Carl Steffek October 14, 2014 at 3:22 pm

Help

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Jessica & Carl Steffek October 14, 2014 at 3:17 pm

I have DirecTV for about 6 to 8 years now and they are the most disrespectful Company I have ever had to deal with so for over s month I had been dealing with claims department with Yvette Martinez and her office and like 5 other co workers. I did Everything they told me to do over & over and first of all I came home to a tv and Xbox that wasn’t working do I looked behind box it had sticking clear stuff coming out of box ozzing out of bottom of box behind card side of box so I wiped it off and it started eating by Wood sidebar and I got it on my hand and it starting eating st my hands so I called DirecTV and they told me to take to repair shop and did and paid the shop and they couldn’t repair a 1 year old 60 in tv bc it blow out main board and he even looked st DirecTV box and seen what was coming out of box was mercury and it was very danger to keep in house with 2 year old.but I keep it bc I wanted DirecTV to test to see what I was exposed to.I have all my picture and bill for everything anyway so I kept calling them over and over and they said over and over throw it in trash. So I finally did after cable guy came in house and put new boxes and he even wouldn’t take box bc of danger of box and than I got a call from Yvette Martinez claims department and they said they was sending someone out to get box so they came out showed them all my damage but I threw out box few days b4 but he seen all my damage on cabinet and pictures and bills from repair shop. So then I got a letter not email nor call saying they are denying my claim bc I don’t have tv & Xbox .then when I called bc I don’t have the box and I told her they told me to throw it out and I told her it was prob in middle of land field in trash with no telling what’s in there .but she gold me if I wanted my claim to reopen i had to go trash land field and get it.who tells their costumers to do that.Then today she csled and said she wouldn’t do my claim for me to get s lawyer. Really but I guess I could male them pay for scars on hand a face from sticking clear stuff.And she I was the first one to have this problem with dDirectv box.please Help Jessica Steffek 256-601-**** if anyone knowledge what I should do or if anyone has had this happened yo them with box.

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George D October 7, 2014 at 5:12 pm

Wow Awesome at least that’s what the 15 year, it sounded like said no less than 30 times in our conversation that insisted I give her my social security number said over and over After reading these comments I’m glad I didn’t give to them
With being a home owner and the home paid for they still needed my private information even though I offered a credit card with a 5k limit to them
Agree this should be regulated as a utility It sounds like they could give a crap about customer service just your social security number so they have you by the jugular
I rather watch antenna TV than deal with this company
THINK ABOUT IT BEFORE YOU SIGN

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Eric October 3, 2014 at 12:17 pm

I was a customer of Directv for 24 months(contract) I paid bill on time regularly (auto pay)
never file a service request or even complained (although there was much to complain about).I was paid through the last month of my 24 month period I had a refund coming for a service I did not request or authorize (NFL Today) $79) I called the representative for processing cancellation of service (Anne A 1007043640) who said everything was ok and to process my cancellation and said to call 1-800-824-9081 between 8:00 am and 1:00am ET and when asked to give them a pin number 2161 where one of the well trained representatives will immediately assist me to process the return of the equipment. I followed her directions and spoke to the representative who was really very determined to have me sign up with Directv again after much of a hassle I made it perfectly clear I was cancelling my account and that was that the cancellation was effective 09/26/14 the last day I was paid through.0n 09/24/14 I received a confirmation e-mail saying “your Directv service has been disconnected. ” it also said if I had a credit balance (which I did $79) it will be refund in 6 weeks. It also said that I should receive the Equipment Returned kit within 7 days.. I sent several e-mails and called asking where is the Equipment return kit each time it was said it will be sent. I e-mailed today as a follow up and got the message saying my services were reactivated(09/26/14) First all the Directv equipment was disconnected(09/24/14) awaiting the equipment return kit and the new provider(Comcast)
had installed it’s equipment service(09/25/14) no way could Directv have been providing any type of service . I still have not receive the Equipment return kit and my refund ($79.00) I am request that Directv process my request as initially agreed to and follow through with it’s responsibility to it’s customers as a legitimate company would do

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Scott Morgan September 19, 2014 at 11:59 am

Been a customer since 2007. Called to cancel today because I’m moving and no longer wanted a huge bill (going the streaming route). While I WAS mostly happy with DirecTv, that all changed when the representative stated I was being charged an EARLY termination fee of $300. Early? 2007? I was then informed that when I upgraded to the Genie in Jan 20514-057, my 2 year contract started over. A) that’s horrible to do to a long time customer. B) I was smart enough back in January to tell them that and explained I would only get the Genie (which already came with hefty, ridiculous fees) if I didn’t have that contract, which a supervisor agreed to. Well, guess who conveniently left that out of the customer notes and now demands $300 out of me. You got DirecTv. You guys are crooks and I equate you no better, if not worse than Time Warner!

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Scott Morgan September 19, 2014 at 12:02 pm

Should state Jan 2014. Auto-correct got me. And yes, if looking up my account, it says member since 2011. That is because I cancelled service briefly, but quickly changed my mind. Not this time!

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Marri September 15, 2014 at 2:38 pm

@ Rita G. Yes they are liars. I had a service plan today. Yesterday, I verbally agreed to wait today Monday from 8-12 for the technician. OK so here are the lies. Around 11:10 I called to find if the technician would arrive before 12, they told me he was on his way. At 11:30 I got a call from Direct TV letting me know that the records showed the technician was on site. NO he was on site. At 11:50 I called and they told me the tech was lost, I guess Direct TV can’t afford to give the technicians GPS tracking devices. At 12:20 I got a call from the supervisor of the technician letting me know the tech was running late and it would be another 45 minutes. At 1:10 again I got a call letting me know records show the technician is on site. No he is not. All these lies. There are many companies that call their clients (1) hour before they arrive which gives clients time to plan their day accordingly. I think companies as big as Direct TV really don’t care about customers complaints because they have millions of customers. If they were to lose a few thousand customers it would NOT phase their check book. I think this “Leave a Comment” area is Direct TV’s way to let their customers vent. If they did care they would make it known to the public they are listening . Just got a call the technician is on his way, making him arrive around 2PM.

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B Madison September 13, 2014 at 5:48 pm

13 September 2014 4:19 PM

FOLLOW-UP LETTER #2

Mr. White:

Direct TV Customer Promise “We strive to deliver the best innovative television experience for you everyday. “Committed to the principles of honesty and integrity, ‘our employees are determined to provide you with prompt, courteous, and excellent service.’ We promise to do our best to resolve any issues that might arise as quickly as possible.” And we will continue to develop the unique, innovative programming and service s that you have come to expect and enjoy from Direct TV.” This is not true.

The first letter I wrote was because I did not feel they would keep their word and all would be resolved, but before family and church members could help your Customer Service people proceeded to do the following immediately.

After I wrote you hoping to resolve this Direct TV representatives took over $230.00 out of my x-husband’s social security account without our permission. They took the last of the funds he had to live on. This is after they told us that we did not have to bother mailing in the equipment and that we had no outstanding debt.

Today, my x-husband that is in the latter stages of Parkinson’s disease called me crying saying someone had stolen all his funds. It was Direct TV. This was their resolution in me contacting them about picking up their equipment because the Fed ex never got to us with boxes. We could have just brought it over to the Calhoun offices, but they wanted to make us pay mentally and financially.

We don’t really have anything. We can’t work and both of us are sick. What is going on in this country? Your company has millions. Please return our funds we still have 2 more weeks before we get funds and everything we have has been depleted. People are robbing us left and right literally. We were robbed by Mexicans during a move to the apartment that would not let us get Direct TV services ( they stole a TV, blender, and rug), we were taken advantage of by Rooms to Go that held a credit of over $500, and even DS water services that refuses to return a credit of over $50 out of my account without permission. It is getting scary. While our government is looking abroad thing are going unnoticed in the U.S.

Please return our funds ASAP! The sad part is that I was the one that had the service not him. I just used his credit card a couple of times. Send boxes to the 703 Whitney Avenue, New Orleans, LA, 70174 address. I have alerted family members and our church all of them have agreed to help us mail you your equipment.

The Madison Family
(504)813-xxxx, (504) 324-xxxx
xxxx@olhcc.edu

First Communication

Hello Mr White:

I am having problems disconnecting with Direct TV. Not because I wanted to at first. I got ill had to move and the place I moved to would not allow your equipment to be installed. I never had a contract. It all started with an
AT&T U-Verse bundle that could not be installed, no U-Verse service in the area that left me with Direct TV, no contract either. Before moving in December 2013 I paid Direct TV off. However they started billing me again in July & August 2014 without me ordering service again. After talking for hours to supervisors for the past 2 months they finally took care of the matter, even told us not to worry about the equipment. We have debilitating illnesses.

Labor Day we got a call that they wanted their equipment back or we would have to pay over $200. Returning it has been a challenge; problems with FedEx getting boxes to us, our bad location, and our disabilities. We offered to bring it to their location on Calhoun St. or if one of the many technicians could pick them up. Today September 11, 2014 a supervisor by the name of Kim #408701 said she would take care of everything, to clarify not to worry about returning the equipment because of difficulties and our account would be cleared. Then why tell you? Because we have been told this 3 times by supervisors that we did not have to return the equipment and our bill would be adjusted accordingly. It’s like a nightmare and me and my spouse got into a bad argument over this matter. Please make sure this is taken care of.

Thanks,

The Madison’s
(504) 813-xxxx, (504) 324-xxxx
xxxx@gmail.com.

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John Voss September 12, 2014 at 6:56 pm

This a big scam on us Americans as the AT-T and Directv are putting the big sqeeze on us to pay for the buy out.When you try to cancell the want you to pay BIG!!! We need our Congress to regulate Co. likes and more just like them.

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Grace Epps September 11, 2014 at 4:53 pm

the biggest LIARS EVERRRRRRRRRR

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Heather September 10, 2014 at 5:33 pm

I have never had so much trouble. I hooked up service in March 2014. Ever since that day I have had nothing but trouble. Absolutely NO customer service from them but u better believe they want money for the bill. The latest incident happened today
On Aug19, 2014 I had a representative, Mitch, actually completly credit my entire bill because he had seen where I had called numerous times to get the proper equipment, disputes on my bills, etc. His exact words were “Since you havent received the customer service you deserve, I am clearing your entire bill. All u will be responsible for is the pro-rate from Aug 19 to Sept 4 then you will receive regular bills”. Today I got a call sayin I owe over $199.00. I proceeded to explain to the collector what a Directv rep told me he was doing & I was called a liar. I have recorded all my conversations when I contact diretv or they contact me. I will be sending a copy to my attorney as well as the BBB. Directv is only out for money and not keeping customer service as a number one priority. Shame on them. Yes I want them to see this comment. Something must be done IMMEDIATELY!

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charles conger September 9, 2014 at 10:55 pm

On August 06 2014 I received a call from CSR EMPRACOSTA soliciting premium channel sign up. He stated that your company was offering a “loyal customer” special which included HBO and Showtime, could be had for “no charge” for a 90 day period. Needless to say this was a lie! I was billed 20.00 for the period from August 06 – 25 and then was billed 17.99 on the present bill which totaled 37.99. I went through two foreign CSRs before I was abruptly transferred to a stateside rep who solved my problem.
What kind of business practice is this??? It seems you have become AT&T almost immediately with this kind of “bait and switch bald face marketing lie”.

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Heather September 8, 2014 at 6:18 pm

This is a rather LONG problem, so you might want to grab some paper, a pen and something to drink. Our family started receiving service with DirecTV, against our better judgement, in 2013. Service was okay until May of 2014 when we called in to make a payment arrangement because we knew that when the bill was going to be debited from our account, the money wasn’t going to be there. When we asked if the payment could be postponed from the 3rd of June to the 8 of June, the customer service rep refused and said that the payment would go through as planned. After 30 minutes on the phone with several reps and a supervisor, we told them to remove the card that they had on file. We demaded that the delete it from the account and to never use it again and that we would call in on 6/8 to pay the bill. The supervisor said that he had deleted the card. At the end of June my husband called in to suspend the account becuase we were moving from Colorado to Missouri. The lady was happy to suspend the account and said once we got to Missouri and got established to give them a call. My husband called at the end of July and said that we still didn’t have a place and that he would call when we got a place. At the end of August he called back and informed DirecTV that we finally had a place and that he needed to set up an appointment to have the tech come out. She said that in order to do that we needed to pay our past due balance of $166. My husband said that he wouldn’t have that until 9/10. So she said to call back on 9/10, pay the amount and she could get a tech scheduled to come out and get us set back up. Well, Friday, 9/5 DirecTV debited $958.83 from my checking account: $300 for cancellation of services (we aren’t under a contract, so why the cancellation fee?), $270.00 for the equipment (that is supposed to be reconnected at our new home) and $388.83 for a past due balance (which we were told was only $166- the amount we have to pay for them to get us set up at our new home). They drained our account -$500.00. We have no money to buy food, pay our utilities, by toilet paper- we have ZERO in our home- we are using napkins from our vehicles!, or pay our car insurance. We, my husband and I, spent 7 1/2 hours on the phone on saturday trying to hash this out with DirecTV customer service!! 7 1/2 HOURS!!!!! Only to be told it would take 7-10 business days to refund our money AFTER we had to borrow $30.00 to pay some setup fee in order to reestablish our service. We had to reestablish our service in order to get ANY of our money back!! THIS NEVER SHOULD HAVE HAPPENED!!! The lady in June never suspeneded our account…she cancelled it becuase we had a bill over $300 and DirecTV does not suspend accounts with a balance over $300…she never told us that! If she had, we could have fixed that! When my husband called in July, no one ever noted our account or divulged that in early July our account had been “interrupted” due to nonpayment. We were never at the end of July OR August that this had occured. They also never told us that in mid August that boxes had been mailed to our LAST address in Colorado to send back the equipment. We never got a phone call, an e-mail, at “bite me” NOTHING from DirecTV. Now, in order to get ANY of our money back we have to continue our service…and since it was “interrupted” we HAVE to start all over again with a two year “agreement”…they use the term “agreement” to replace “contact” in order to make is sound less “permanent”. So whether you cancell your “agreement” or “contact”, you still get charged $300 for cancelling your services. So you’re locked in NO MATTER WHAT!!!
I recently heard that AT&T bought out DirecTV. I would like to think that the customer service will get better. But as long as you have the blind leading the blind…nothing is going to change. The Executives focus on the revenue, their 6 digit incomes and their parties and the peon employees focus on…well, taking our money so the execs can spend it lavishly. Once I have the opportunity, I’m switching to Charter!!

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Susan McMullin September 8, 2014 at 11:11 am

do not e-mail me call me 904-477-****
They have messed up my bill multiple times. I payed and had proof from my bank and they still said I did not pay. i have spent literally hours on the phone withj you people in the last 3 months, 3 hours one time only! I am ready to get a lawyer, call the FCC, and the Better Business Bureau. You need to please contact me. I am a reasonable and patient person; but I am DONE!!!!!!!

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Erik Mikkelson September 5, 2014 at 4:21 pm

YES. I. DO want you to see my complaint ! No help on the telephone or web. Call @ (229) 343-**** and make me a success story for your customer (terribly lacking) service.

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Robin Peoples August 31, 2014 at 4:50 pm

To whom it may concern, my name is Robin Peoples and u have been having a problem with all if my cable boxes I’m getting code 775 and 771 on a regular 2 of the boxes won’t stay on on last Thursday I call technical support was on the phone at least 1 hours with a wonderful person who tried reverting to get my boxes to work, unfortunately we were unable to fix the problem so she schedule a tech to come out on Sunday august 31st after 12pm, so now it Sunday august 31st I get a call from direct tv miss the call but call right back I got a young lady I said I just miss a call from direct tv she said didn’t hey leave message I said not sure let me check, I call back to state they didn’t leave a message, so the gentalman I got on the second call he stated that they we calling to say they didn’t have a tech to send out, my response was REALLY and that was the end of our conversation so I ask to speak to a supervisor she apologize and credit me 50.00, I really appreciate that but was about the tech coming out I ask, she said someone will be callings in 30 Min and like always no phone call from direct tv, I have been though this before the tech not showing up , so my question is why is it always a problem when it time for a tech to
come in my area this is not the 1st time this has happen I not a happy customer at this time can someone please call me about this problem 202-553-**** Robin Peoples . Is there a supervisor that handle these technicians seems to be a problem in this area just saying. Thank you for reading my letter a very dissatisfied Customer!!

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Christina Drayton August 30, 2014 at 1:32 pm

I am filling this conplaint and informing you about an extremely rude, insulting, and belittling manner in which your costomer service rep conducted business with me today. And as a result I will also be cancelling my services. Today aug 30th 2014 at aproximately 12:02pm, I received a call from (718) 355-8690 in regards to installing new dish services.
The rep. Informed me that the instillation of the dish would require landlords approval. I then attempted to explain to him what was told to me by the previous rep who signed me up for the services in regards to that procedure. The rep quickly became dismissive and spoke to me in a totally unprofessional and unacceptable manner. After going back and forth with him for several minuets I asked for his name and rep/ Identification number. He then said his name was “michael Miller” but refused to give me his rep number. Next I asked for his supervisors name, he said his supervisors name was “John Kaller”. The rep. Continued to be rude and dismissive to my concerns, so I asked to be transferred to a supervisor. After a short hold I spoke to a man named “Sebastian” who claimed to be a supervisor. I explained to him that his worker was extremely rude and dismissive. Initially he was very remorseful and apologetic. I explained to him that I wanted to file a complaint and cancel my service due to his unprofessional treatment. He said he would personally file the complaint. I then ask him for his name and rep number so I could follow up on the complain to make sure it was filed and he informed me that he could not give out any of his personal information. He also said his rep/ identification number was not allowed to be given to costumers. At this point I have no reference number or names to follow up on my complaint. Both reps refused to give me any information. The rep “Sebastian” then with out warning put me on hold. When he returned to the line he said he “I am very busy right now” and brushed off my concerns. After feeling belittle and mistreated I repeatedly asked for his rep Id. And he consistently refused. He repeated that he was too busy and then disconnected the phone call before any of my issues or concerns were resolved.

This was by far the worst costumer service I’ve ever experienced in my entire life. Threw out the entire conversation I was respectful to your reps and expressed legitimate concerns and questions. I’ve never felt so worthless as a costumer. Which is why I am canceling my order. All of this could have been avoided if the reps would have been more professional and concerned with the solution to my issues rather then dismissing them.

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Eric Enders August 29, 2014 at 3:31 pm

I have been a long time Direct TV customer, for over 10 years, and I wanted to express my frustration and disappointment with Direct TV. I have been lied to by your customer support team, hung up on, put on hold, and told several times different explanations on current offers, and services. Over the past 30 days, I have been on the phone at least 5 times, been on hold for hours, and flat out lied to. I recently disconnected service because I was miss informed when I originally signed up with Direct TV, nobody had been very helpful, and nothing was offered for my time spent, or the miss information that I was given. I was on hold today for an hour, and argued with a representative that tried to tell me that I have only been a customer for 12 month, but she could clearly see that my account showed multiple receivers from different accounts. She said there was nothing she could do. If it wasn’t for the NFL package I would have paid the early term fee, and never again would go back to Direct TV. I can tell you that I will not refer any business to your organization again..

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Rita G. August 26, 2014 at 7:52 pm

Well let me start by saying the Direct TV are LIARS specially the sellers I called at the beginning of August to ask for prices Pricilla from direct tv promised me That I was going to get a package with all the Channels I was asking for and on demand everything for $ 57.00 when the technician came in on August the 10th to installed the system I noticed that I didn’t have the channels I was promised. Next day when I called direct tv I spoke to an associate from the cancelation department I was told by the associate not to canceled my contract that she was going to fixed it that someone from the sales department was going to call after 5pm which they never did I had to called then finally when I got to talk to one of the associates from the sales department he told me that my was going to get a different packaged and my bill for next month is going to be 67.00 with change so I was aggred with this change he also informed me that on demand needs internet which I was never told. Today I called Direct tv to ask about my bill and I found out that my bill is not going to be 67.00 my bill for next month is going to be almost 81.00 I immediately wanted to cancel my contract but Natasha from the cancelation department told me it was already late she couldn’t do anything for me and when I asked her for the CEO’s name she didn’t even know direct tv has a CEO. Once again terrible customer service I’am probably will bring this to national tv to let everybody know how Direct Tv works

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matt fink August 25, 2014 at 4:40 pm

This is how I have been treated by a great company being hung up on trying to resolve this matter that was resolved in June 2011. All I asking is Direct TV to do the right thing. Thank you, in advance.

My father past June 2011 and I sent in an official Death Certificate with a raise seal and it is in your system as of June 22, 2011 per the friendly customer service rep advised to do this to handle my fathers account and the account would be closed and further more I returned your boxes, that Direct TV provided with the three receivers in the different return boxes in it and three remotes and cables in the return boxes. This account was under phone number 281-497-**** and address for my father Louis Fink Houston, TX 77079 and the former address on this account was 281-497-**** Houston, TX 77079. It was under my fathers name Louis Fink since he was the loyal client since 1996. Never missing a payment or was he was not late on his Direct TV account. The collection department said I am executor of my fathers Estate which is not true the Executor of the Estate was handled by a close personnel family friend. I have been told my credit has been ding hurt even though I was connected or have any responsibility for my fathers account with Direct TV or to his account that was started in 1996. This account was closed out and a zero bill was mailed out but the rep advised said I was and this bill has gone into collection and I owe for 259.26 but could not tell me how. I asked how my credit been effect since my credit is pretty good but she did not know. I taught this manner was corrected in 2011 that is why I called and set up my owe Direct TV account under Matt Fink ** Silverado Dr. Apt ** Houston, TX 77077 and was never told about this collection on this fee of 259.26 that was owed on this termination fee on my father account that past three years ago. I spoke to the office of President on my account and was told there is not reminding bill on my account when it was closed. I was even given credit balance bills. I hope Direct TV removes all harm full affects to my credit reports on Equifax, Trans Union, and Experian all as. This bill needs to be sent to my house ** Silverado Dr. if this what Direct TV believes is moral and right to charge a son for his father termination fee after Louis Fink was a customer with Direct TV since 1996.

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ben roberts August 22, 2014 at 5:25 pm

this is just a short sample of the emails letters phone calls and any person or persons i come across and I’m putting together a web site im going to give your company direct tv a lot of free advertising about my experience of being a disatisfied direct tv customer i know your are not concerned with one disatisfied customer are what you put them thru but i am going to put it out there for the world that direct tv stole money from my banking and when i tried to make an appointment with the Vice President of direct tv head of security called and tried to scare me y’all have great day sincerely yours ben roberts

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Richard Pennington August 21, 2014 at 11:26 am

Dear Sirs,

I called Direct TV yesterday to discuss your services. I’m currently with Verizon but they are not offering or providing the new SEC channel yet. I spoke with a young lady (I she said her name was Latisa) in your North Carolina location. After a lengthy conversation with her and her supervisor helping me to understand the different packages for my consideration. I was all set to accept your services, until she mentioned a 2 year contract was required but that the price for the package I was considering was only good for a year. Learning this I obviously realized at this point, that after the first year of this 2 year contract requirement they could increase the price of my service without my consent and I would be locked into that price for another year and if I decided to cancel my service I would obviously have to pay an absorbent cancellation fee. When I begin to discuss my concern regarding this 2 year contract required and this was first time this had been mentioned to my recollection she became very argumentative, rude and disrespectful. Just going on an on about haw much time she had already spent on the phone with me. I was so offended, that I told her I was no longer interested in giving my business to her and I added that you better not charge my credit card the $19.95 installation charge she quoted me and said is required. After I was finished speaking with her, I went back your website and looked at the packages and also trying find another number for one of your locations in the US other then this North Carolina branch. I noticed on the package she quoted me on your website that it stated free installation (so not sure why she quoted me $19.95 for the installation and asked for credit card number to charge for the installation) I gave her my AMEX credit card number. When I called back hoping to get another of your locations in the US to work with instead, I got through to a gentleman in sales and I asked what location was he in, he told me North Carolina, I said thank you and hung up. He called my phone number back that I guess he could see on his caller ID and evidently let Latisa know I called back and she must have discussed with him how much time she spent with me in her frustration. So when he called me back, he started chewing me out with how much time she had wasted on me. I hung up on him. Then this morning Latisa calls me back and starts being rude disrespectful and says I see you called back yesterday when I explained, I decided to stay with Verizon, she started chewing me out again and going on and on about how much time she invested and spent on me yesterday. I asked to speak to her Supervisor she said she was headed into a meeting when I asked to speak to another supervisor, I’m sure you have more than one, she said their all heading into the same meeting. I told he that I planned on reporting her and the young gentleman their in North Carolina that both were so rude and disrespectful and argumentative.

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Wendy Holmes August 13, 2014 at 6:02 pm

DirecTV is nothing but a bunch of liars. I have had service with them since 2005. I have been lied to on several occasions but the most recent was today. The reason you suck is because of the poor service your “loyal ” customers receive. The only reason I have stayed this long was because someone always seem to step up to the plate and make things right. No more. I had my service disconnected today. I’m done. I hope this company closes doors.

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sterlin August 21, 2014 at 11:01 am

I agree. Customer service is horrible. Never again.

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Terry Paggi August 5, 2014 at 2:05 pm

I became a DirecTV customer in Oct. 2012. Life was a charm until the beginning of July this year. Comcast is my internet provider. On two other occasions while replacing a modem, I noticed then when streaming to my iPad nearly all the channels were blocked out. It was like I was viewing while out of network. I have called in and the CS rep’s were able to walk me through getting my streaming back.

On July 1st Comcast came out after I complained about tons of internet service interruptions over the year. After replacing their modem, and then buying my own…they sent a tech out. He replaced some bad connectors on the outisde of my home (I found out I was later charged $39.95 for them to fix their equipment. I’ll be looking for a new Internet Provider now also). Well on July 3rd I was out on my patio, starting to enjoy a beer and watch a baseball game and it shows I am out of network on my iPad even though I am literally 15′ from my modem/router. I call the next morning…spent 60 minutes on the phone with a rep…no sucess. Allegedly escalated. I called two days later….another hour…no change. I responded to an email I got asking about my work ticket and was given $10 a month off my bill for the next 12 months. Finally the following Thursday I called and I wanted to know what it would take to buy out of my contract. I was then transferred to a special handler. I told her, I didn’t care about the money off my bill, I was happy with DT but felt they were trying to buy me off. I was then given 3 months free HBO, Showtime, etc (then charged $11.50 because they started it mid billing….you give me something free then charge me?). She says sounds like a problem with the dish from a recent storm…She is sending a tech and waiving the service call fee. The tech arrives several days later.Right away he said the call before mine was the same thing and he spent 3 hours on the phone with their C/S and learned this was a nationwide issue with streaming…..Yet no email to customers…no CS reps were aware. So I get an email follow up. I ask about the resolution, which was marked resolved. The email I got was terse and said it was a national problem and they were working on it.

Once a week I sent an email asking for a status and I get the same form email. Finally I’ve had enough. Yesterday I called and wanted to know how long in advance I must notify them that I will not be renewing my contract. I then had to again repeat everything from the begining. I was told the procedure but they would escalate it. Last night I got an email saying that there was NO NATIONWIDE ISSUE with streaming and they were able to access my account and my streaming was fine. You’d think they’d try to call and walk me through? NO! I get emails which it takes them 24-48 hours to respond.

I don’t want discounts or freebies. I want to receive what I pay for. So come October I will either be using Dish Network….or AT&T for both internet and TV.

In my man cave…I have a 32″ plasma with an RCA HD antenna. I get like 50 channels. If I wsan’t married, I’d dump all pay TV and go back like when I was growing up.

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Jimmy August 5, 2014 at 1:52 am

If your reading this save your money and time before you get stressed out dealing with DirecTV…….TWO WORDS …RIP OFF…that’s what this company is !!!

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myia August 4, 2014 at 11:05 pm

On June 18 I called D TV due to my card being charged for equipment that had already been returned everyday I call I am given a total different answer as to when the money will be refunded.. we are now on Aug 4 and they are telling me Aug 19 a month after they charged my card for equipment I sent back and I love how everytime I call they are like you are a valued customer and we want you back.. With the way this is being handled they could not pay me to have DTV installed again..

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Bobby August 4, 2014 at 6:07 pm

I had Directv installed in June 4, 2014. When the equipment was installed I wasn’t informed that the dish would automatically go on my roof and I received the wrong equipment. I wanted the Geni wireless and I didn’t receive it. The box were the wires are housedon the side of the house was too small and the wires were stuffed in the box. The equipment wasn’t grounded and 3 weeks later lighting struck the equipment and took out both the directv boxes and both televisons that were hook to the directv equipment. I filed the claim and i was told that there wasn’t any damage which is false and now I’m being charged wanting to cancel my service because I have received nothing but poor service and the and I have nothing be poor service from day one. This is the worst companies that I have ever done business with in my life.

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jerri tiburcio July 29, 2014 at 11:28 pm

On July 15,2014 I went to the Calif state fair, was walking through the exhibits when I came across a Direct TV Sales rep. He pretty much intimidated me into trying Direct TV. My service was hooked up on July 16,2014. Well he started telling me what was included in my package, Which was a free DVR and 2 genies receivers. With a one time 25 $ fee, HBO, for 3 months, A 100 gift card, free NFL Sunday ticket, my bill will be cheaper then Dish so he said. Well got the bill and I was charged the 25 plus 12 a piece for the genies. The first time I called Direct TV was on July 17,2014 and told them I wanted to cancel my service, once again I got talked into trying it. I have tried to cancel my service 4 different times. While talking with the agent I was told I had 24 hours to cancel, I did call to cancel within 24 hrs. Then I asked to take me off auto payment, the guy at the fair said it was for a 1$ just to get started, Well talking with the agent she said oh we keep your card info in case of you canceling or we suspend your services, then we go into your account and take our payment. She was RUDE!!!!!!. Well anyway I also was told that I would be charged 25 a month for the DVR and 12 a piece every month for the genies. well I feel I was lied to, was given false info and was t old I have to pay a 400 and something dollar for canceling my contract. I only had the service for 9 days give me a break I feel I should not have to pay this fee. I live in Calif and I know there is a limit law that is 30 days. I hope you will consider not charging me this fee , my next step will be blasting it on channel 7 news like they say 7 on my side.

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val miller July 28, 2014 at 2:31 am

7/27/14
To: Direct TV – PRESIDENT , CEO/COO,
Michael D. White, Patrick T. Doyle, Larry D. Hunter
Val.
My husband and I have been subscriber for Direct TV since August 11, 2013 a two year contract. This month, we decided to move to a different apartment complex, which does not get the signal from Direct TV dish. I called the Direct TV call center in California. I explained my situation in order to find out our rights. I told the representative that we are happy with the service, but in our new location we will not get the dish signal. The representative told me that we have to pay the early termination fee. At that point I asked to speak to the supervisor. She told me that, they were busy. I called three days and got the same excuse. The last call, they told me that the supervisor would call me in 72 hours. This person called today, Jul 27th @ 7:30pm – Florida time. The number listed on my caller ID was 310-535-5000. I explained the situation and he told me that, even if I do not get any dish signal in my new location, we have to pay the “early termination fee”. I was so mad and I tried to explain again that, I do not wish to cancel, but I do not have any alternative, since I will not get the Direct TV dish signal in my apartment. Why should we have to pay to cancel the service in this case? Nothing in Direct TV contract states that … “if in case you decide to move to a new location and is unable to get the dish signal, you are still obligated to pay…what we call – early termination fee”….Then he told me again that, Direct TV will charge us the fee. I will do whatever is necessary to get a good reasonable answer for my situation. I will go to the media if necessary, but I do not think that is fair what Direct TV intends to do in regards to the charges. I saw so many complaints about different cases online. We have got to do something about it! What am I supposed to do?…being charge for something that I cannot take advantage of? I really need a better explanation. Acc# 41358632

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Patrick in AZ July 26, 2014 at 12:39 am

I cannot see the email addresses of the Board of Directors. Did I miss them somehow?

Thanks!!

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francisco July 25, 2014 at 7:18 pm

U are a bunch of liars. They told me they upgraded ur signal but really its no difference. They told me if I cancelled early I would only b charge 20 a month till my contract ends ndwhen I called to cancel they told me I had to pay 370. When at 1st they never toldme anythingof that. Now I gotta pay 370 thats stupid. All ur workers are a bunch of liars, nd thiefs. I better get a response back cuz this is stupid ur company only getting.a bad reputation

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Tracey Lewis July 23, 2014 at 9:54 pm

To everyone here … (including myself) send your letters to your states Attorney General’s office, send the letter via US Mail, Return Receipt Certified – and – file a complaint with the Attorney Generals office. The Consumer Complaint Link is on line … and … now that AT&T has purchased Directv, send them a letter too – letting them know what they have inherited. Maybe they will make restitution to all of the Directv customers to try and get them back. Personally, I say – SMART TV only and dump cable all together. Just sharing. I’m going to file a complaint just to make sure that when my contract is up with Directv, it is DONE! I’ll be praying for everyone here. BTW: There are a ton of lawsuits against Directv right now for the very same thing that we are all dealing with.

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rosa brown July 22, 2014 at 4:48 pm

I am having a hardship: for about a month, trying to work thing out to the first of august> no one want to really give a break, my bill over do $239, but i only have $80 dollar until august 1st, may a couple of agreement but could not keep them: cause of my hardship(money wise) the first of august. please try to help me. I have a $80 dollar payment today. my phone number is 215 729 xxxx. Rosa Brown xxxx s 56th phila pa 19143.

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Cathy & Eddie July 18, 2014 at 12:15 pm

Dierct TV ripped us off as they have everyone else on this complaint discussion. If you are interested in discussing this seriously, please email us at c h a t t y c @ g v t c . com with your contact info. It seems they block out your emails in this format. We are very tired of being ripped off by this billion $$$ company!

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Michael L. Kinkennon July 17, 2014 at 2:55 pm

Direct TV has misrepersentive them selves to me by having me sign paper work for installion of equipment. After it was signed and now 7 months later because I’m unhappy with there service and want to change they tell me it was a two year contract. So they told me a lie to get what they wanted, after I told them in the beginning I didn’t want nothing to do with contracts. So now they are screwing me over for $360.00 on something we agreed on not to be done. If I were you people I’d becareful of there tricks. I do plan to take action with a lawyer over this.

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Annette Oglesby-Greene July 17, 2014 at 2:53 pm

I have never had services like the services I have received in the last six days and each person I have spoken to gives me either the run around or different answer that I received previously. I was told that I would get a new box overnighted to methis was July 12, 2014 which didnot come until July 15, 2014 because I found out that the order was not put in until that Monday which was July 14, 2014. I was also told that it was easy to hook up and if I had diffuculty call Technicial Support in mean time keep in mind I have been without services. Called technical Support and there saying there seems to be a problem let us schedule you a services call and no one can come until July 17, 2015 which is today. Mean while I found out that because I wanted to cancelled my services the services call for the technician was cancelled also what kind of business are we doing. I cannot beleive this is happening a whole week and I still have issue what is it going to take to get this problem resolved?

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Kenny smith July 16, 2014 at 11:54 pm

I just wonder if they like to see everyone to drop there services and report them to the BBB and other Dep?, on how they treat people like us?.

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Ashley Hansrote July 16, 2014 at 3:01 pm

I believe that directv needs to have some type of customer loyalty program. They reward people that sign up new but not their loyal customers. I am so tired of opening up my bill every month and seeing the charges go up and then you call and all they want to do is give you free movie channels. Please come up with a program that rewards customers for staying with you.

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Mr Cochran July 16, 2014 at 6:38 am

I called and canceled my service well aware I had to pay a termination fee it turned out to be 99 dollars and some change after credits were applied I was told my final bill would show a zero balance at that point and that I would receive my return kit in 2 to 3 business days..My return kit did not show up so I logged in to the account to see I have a balance of 13 dollars a 1 cent which I was supposed to have a zero balance …At first I was told this was a State Tax which was a flat out lie. then by another person, I was told it was because I was getting a paperless credit even though I never received a bill from DTV because I got my bills via “paper” through a different company so they decided to charge me for this credit in which I did not even know I was getting..13 dollars isn’t much but it is still un ethical and bad shady business how that was handled …On to the return kit , as I stated I was told I would get it in 2 to 3 business days, I never received any sort of email conformation that this return kit was ordered so when I called they had said no request was put in and now they have to manually put in a request for a return kit, I still never received any conformation that I could print out for my own records, I was told that their system would not allow them to send me conformation do to security, which is nonsense, so I contacted another service rep via twitter he/she took my info then canceled the request that they put in manually and generated another one in which I took screen shots of the entire conversation..He/she has promised me I will not be charged for any other kits that might come here by mistake..It’s very strange that service reps over the phone say they can not send email conformation of a kit order request but they can throw the information around in a twitter Direct message, this tells me I have been lied to a lot about this return kit and that someone is up to no good..I did what I was supposed to, paid everything up , have a zero balance , now I am still awaiting my return kit in which I feel the company does not want to send so they can try to charge me for this equipment, well like I said I have the screen shots, I will show them to my bank to prove I am doing everything to try and return this equipment and I am blocking any future charges that DTV might try and take from me because DTV is refusing to send me a return kit..Also I am going to make sure DTV has to sign for this returned equipment if in fact I do ever receive these boxes in which this company is trying to avoid sending to me…I have documentation, screen shots , and proof of trying to get these sent to me so not only can I prove to my bank that I owe DTV nothing more, I can prove it in a court of law..So I will be expecting my return kit to arrive as you agreed and I will be expecting to send them back with no problems and proof of you receiving them in your hand via tracking because I will not be dropping it off at the usps where you can say the tracking number was lost, I will be handing them in to the company, Fedex or UPS, which ever one is chosen , tracking it’s every move and requesting a signature along with documentation that the equipment was received on your end.I nor anyone else should not ever haft to go through such a horrible experience just trying to return equipment..

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Gloria Ford July 15, 2014 at 6:57 pm

Does anyone in corporate even look at these emails? My fiance and I have had Direct
Since 2003. His name is Rick. It’s in his name but I pay the cable bill. The point is that we’ve had a lot of problems with our service like screen freezing, not being able to change channels, etc. We would like wireless connection like is being offered to new customers, but were told we couldn’t get it. WHY NOT?? Do you not care for your loyal customers as much as the new, evidently not!! If it is not given to us we are going to cancel our service and go somewhere else. Guess you like that better than taking care of your current customers. BTW, the screen still freezes and we’ve had at least 8 service calls since we’ve had it.

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Gloria Ford July 15, 2014 at 7:17 pm

Oh yeah the customer service reps name was Floria and the managers name was Fetitia, shebstated to me she didn’t have a supervisor when I asked to speak to someone above her. Bunch of scammers.

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Ms. Pennington July 14, 2014 at 10:38 am

We had returned our direct tv equipment after we had cancelled our account. We paid your 160$ cancellation fee and our last bill ON TIME. The equipment was received on June 17th and our bank account on the 20th showed you guys took almost 300$! We did NOT authorize this to be taken. It never should’ve been taken in the first place! We have been on the phone dealing with this every week! We were told 8-10 business days and after that 10 days we called back and we’re told it was credited to our Direct tv account which no longer existed. They apologized for at this point the 3rd mistake on their part and we would have it in 3 days. 5 days came and went still no money. Called back and spoke to the supervisor in your financial department and she said yet again, 8-10 days. We are on almost a month and nothing has been done!!!!! I’m so furious with your company! Because of YOUR mess up we are 500$ in the hole because of money that was taken out which shouldn’t have been and caused 170$ in over draft fees on my bank account! This is absolutely absurd! I have hit my limit and my money better be in my account by Friday! We dropped your company because our bill was too high. We paid your stupid as fee and yet we get charge almost 300$ for equipment you already had in your possession! So thank you for your great f’ing service! We will NEVER have your service again!

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Mr Cochran July 16, 2014 at 6:26 am

They are trying to do the same to me but they are at this point just not sending me my return kit , I too paid in full then got a small charge which I still never got a clear reason as to why or what the charges are..Anyway knowing that they take money out of peoples accounts or charge credit cards for their mistakes after I paid in full I stopped all future transactions that DTV might try to take..I have proof of trying and can prove to my bank and any court of law that I requested a return kit that they have so far refused to send me or confirm that they have indeed requested a return kit be sent to me via email for my documentation of proof that I did request a kit..Now seeing so many people are being told they never returned their equipment and money being taken out I am glad I halted all future payments, they will not get another dime from me because of them not sending me my return kit or trying to tell me they never received the kit if I do in fact ever get the return kit so I can send this equipment back..If I do not get a kit sent to me I will continue to call them and have them re send the request over and over again until they get it right or stop trying to scam me into paying for equipment that I am fighting hard just to return to them…It’s like they are punishing people on purpose for leaving them .Which only makes me want to fight back much harder..I’m sure AT&T will end up crushing this company all together in the near future so they can push their u verse so the customer service workers should and old ceo’s should be more worried about their jobs rather than screwing over their consumers unless they want they consumers to help AT&T send them to the unemployment line….

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Ms. Webb July 13, 2014 at 1:11 am

I am sending you this letter of FRAUD with the DIRECT TV company. My complaint stands with the subscription with this company on May 14, 2014. The company state that they will need a credit card or bank card to qualify me for services. On May 17, 2014, there was a $120.00-/+ fraudulently taken out of my personal account. I contacted the company in concern about the issue. The rep that I spoke with apologized for his representative not explaining to me that charges for service will be deducted out of my account. I asked him to please bill me. He state, ‘how often do I check my email account? I stated, ‘twice a week, why?’ his reply was check your email. I checked my email and there was no statement. He apologized for representatives not sending a statement and that he will return the funds and restart my account and for next month on the 14th, and that all payments will be due by the 14 of the month. I thanked him and hung up. On June statement did not come. I made a call to the company, they told me to give it 5-10 day, 5-10 days passed, still there was no statement. I checked my email, no statement; a few day went by, now its July and I have $132.00-/+ taken out of my account again. I called the company, they stated that I sign up for this, after the first time when they took the $120.00 from my account and I explain to them I had no knowledge that funds will be taken from my account and that I explain this to them the first time I and did not want funds deducted from my account and not only did they reneged on refunding my funds that the promise will be returned. On May 17, 2014, I also stated that if the money is not refunded with a few days, I will be notifying BBB. A few days later I called them back to get their equipment, because the money was not return. I have tried calling BBB, there was no answer. After the FUND was not returned and they withdrew from my account for a second time, I called you all and left a message.
After the second withdrawal I also stated to them they also over charge me . I explain to them I requested the Select Package which was 29.99, plus 3 dollar each for the 2 boxes and taxes. This is all that I was told that I will pay for this package. They explain to me of other charges that was never explained. I explain to them, that I have limited income, and have they told me from the state I would have decline on the services.
I have asked them more than once do not take funds from my account. I have asked them to come get there equipment. When I reiterated what I said they now explain to me it will cost me and I explain to them it will not because I asked them before to come get there equipment and you fail to send anyone.
Please help me resolve this issue. I am stating to you and I have stated to them, I want my $121.00 + $133.00 +$30 + $30+plus for each check that was over drawn, due to them not given clarity to the situation, and avoiding the issue after reiterating to them of my having not any knowledge that these funds will come out of my account.
I will send a statement from my account, to verify the damages. Please resolve this issue.
thank you,
Ms. Webb

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Paul Temme July 7, 2014 at 10:59 pm

Deceptive advertising. Received a promotional flyer and when I called to sign up was told it was only for new customers and not returning customers. The very fine print says “NEW CUSTOMERs only” but does not define new customer. Deceptive, bait and switch, call it what you want it’s a unethical business practice.

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Gloria Ford July 15, 2014 at 7:03 pm

I’m totally with you on this point. They don’t care about their old customers.

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Natalie July 7, 2014 at 9:31 am

I made a call to directv about my service the ended with me upgrading my equipment to the Geni and the nightmare begins it here where issues from the beginning recieving error code 776 so a call to customer service 8 hours on the phone 4 phone calls and after speaking to 2 supervisor problem still not fixed then requested a manager I was placed in hold for at lest 20mins I finally hung up apparently my time means nothing end of story 24 hours later tv still aren’t working oh they can get to me sometime on Thursday (4days) later between 12and4. May I will pay my bill someday between 12 and 4! I thought I left Comcast behind guess I was wrong ! Directv is just like comcast!

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David Phillips July 6, 2014 at 9:58 pm

To the Directv legal department. I have been advised by the call center billing supervisor, that Directv can change the Terms and Conditions of our contract and I must agree or be charged a cancellation fee. We both know this is incorrect, as legally Directv must notify all their customers in writing, and provide an opportunity to disagree and not accept such new terms. Since Directv, has no intention of maintaining our original contract agreement, my services were canceled, and have been advised it is considered voluntary, which is not the truth. Then they went on to say that due to my canceling before the new terms took place I breached the contract. You and I both know that is not how contracts work. Please advise them of proper procedures so they don’t continue to get themselves into legal problems. By the way, if the $320 fee is not removed from my account I will address this in court. I also want to notify you, that you do not have my permission to charge any credit and or debit card you have on file.

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Ms. Webb July 13, 2014 at 1:17 am

I am anger by their misleading adverting. I just sent them email. How was your outcome?

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Byron Blanchard July 1, 2014 at 10:37 pm

Hi I’m getting really upset with the price of our service. Upon signing up for Directv we were showed prices on how much it would cost us over a 2 year period. We were shown that it would only be a 10 dollar jump from the first year to the second year which is what made us switch from our cable provider. We were paying approx $66 a month in the first year and the first month of the second year it jumped to about $86 dollars. I was not happy and I called in and was told there wasn’t anything else that could be done. I sucked it up and now our bill for this month is $91 dollars. This is $25 dollars higher, $15 dollars higher than originally promised. We have been mislead and lied by your salesman and your company. I have been looking for the original salesman that signed us up and i have not seen him at any of the stores again. When I called last month I was told unless there was some type of proof like a receipt then it was my word against the company. Well in that environment of the sales there is no paper that is even used. Its a dry erase marker on a dry erase sales sheet that is used to demonstrate the prices. I also understand that these salesmen are 3rd party. My question to you is how do you feel about this 3rd party business wearing DirecTV shirts representing your company in this way? The thing that hurts the most is I referred my own parents to the same exact salesman a month after our service started. I have contacted customer service and after speaking with Raegan she did credit our account for a 1 time credit of $20 and i do appreciate that alot. I think she did a great job and it was a pleasure talking to someone that understood and reacted in a more realistic way rather than someone giving the business answer. With that being said it still doesn’t fix the problem long term. Being a military family i would have loved to keep directv with all the moving but going forward i do not believe that will be the case.

I know this is only a debate of $10 per month but we are talking $120 a year. At this point i would rather just pay the bill as is than refer someone out of selfishness just to get my bill lowered. I wouldn’t want to put someone else in the same position. Any response to this issue would be greatly appreciated.

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Floyd Taylor July 1, 2014 at 8:14 pm

Acct.# 050109035 They refused to do anything to solve the problem.
Bad,bad,bad.
I will have to go to the next step.

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Floyd Taylor July 1, 2014 at 4:20 pm

Acct.# 050109035
Sent email to all the CEO’s listed above.
Had money taken out of my account without authorization.
Have filed complaint with the BBB and in process of filing with Consumer Affairs.
If still unresolved I will then go to County Attorney.
They were advised each time I paid the bill that the card used was not to be used without my prior authorization.
Not only that my bill went from $78.00 to $105.00 within a year.
Very bad customer service and very bad manners does not care about the customer.

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Faye July 1, 2014 at 10:47 am

This has been a nightmare changing from Comcast to Directv. The installer took the converter box for my other provider so now I have to keep paying the old provider from whom I have no service.
Contacting by e-mail has gotten 2 replies with lots of soothing words but no converter box.

I was told I could not get the Allentown PA station we wanted in any package. On my own I discovered that I could get it through the “Philadelphia package” not the NY package I was forced to take! So far no change in packages.

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ladtaz June 30, 2014 at 6:32 pm

I upgraded to high definition and was looking forward to an improved viewing experience. Instead, I am receiving worse reception than I had with a standard dvr. The picture resolution jumps all over the place, it takes upwards of 1 to 2 minutes to switch channels and I do not have access to all of the so-called HD features. I have spoken with several “technicians” and have had at least 2 on-site calls; all within 2 weeks of upgrading the equipment. I am now in the process of reverting back to the standard dvr. I find it amazing that DirecTV cannot deliver clear reception when the competition (DISH) appears to have no problems doing so. I have the premier package and have been a customer since 1999.

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Erika June 29, 2014 at 11:26 pm

I am very disappointed today I was expecting to get service with you today but your customer service is the worst service I have ever felt in my life. I called several times to complain and asked to speak to a supervisor but I was lied to several times. I was so angry I cried from the frustration and disappointment that your representatives can play with your customers and get away with it. I know your office wont even care about this but I do hope to get my money back just the way you easily asked for it when you order service this should be put on every mews channel. How cruel you people can be. You should be ashamed of representing a company so well known with so many unprofessional customer representatives and take peoples money with such pleasure. I am a single mother of four kids and ww were recently homeless and my kids were so excited to get cable today. I cam not believe o waited more them seven hours for your technicians and three of those hours in front to make sure they got In what a big mistake.

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Chrissy bean June 29, 2014 at 4:14 pm

I will be contacting the BBC and FCC for unlawful billing and customer service. They have overcharged me by $320.00. If I have to call CNN to investigate this company I will or ATT who the are merging with then I will.

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monyque June 28, 2014 at 11:35 am

They never have good customer service when you not very reasoning when it comes to you. They’re actor’s/actresses who play like they know what your going through but say that to brush the call off when its not going anywhere, plus u wait for long time just talk to someone. They’re policies suck shouldn’t treat people the way they do and after you’ve been with for years doesn’t mean squat. No care in the world im a single mother 2 kids my account is now overdrawn guess what rent is due this is all from the unauthorized payment directtv process. Just out for your money sad sad!!!

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Jason June 26, 2014 at 1:01 am

We just switched to you from Dish. The salesman falsely claimed services and misled us to switch. We now have your service and it is nothing compared to what we had with Dish. We called to resolve and we’re told there was nothing we could do about it but pay the termination fee to get out. This is terrible and want to confirm this is the companies policy. Please respond so I can have all of the facts when I pursue complaints within your company, BBB, and any other agencies I can contact. If the salesman would not have lied to us we would never had changed. I am requesting you allow us to immediately cancel service without any fees and pick up your equipment. I have now had to send a second email to your resolution specialist despite requesting a call from senior management and re-state my original complaint as she offered no resolution but actually worse service. Please advise.

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edwin artola June 28, 2014 at 11:11 am

happen to me , they offer me $200.00 to upset some channel that I don’t like “regional sport ” Indiana , now iam on contract if I cancel I have to pay the cancellation fees , god bye $200.00 DIRECTV NOW IS RIP OFF COMPANY acc #38498114

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BG June 20, 2014 at 11:48 am

Hi directv
Just wanted to let you know that you have inappropriate relations going on between youre employees!! You might wanna check out the relationship between Princeton Thomas and Marissa Shafer. These 2 have been seeing each other for the last 6 months and, Princeton has been favoring marissa since day one!! I honestly think you should double check on what your team leaders are doing, and what other reps are doing because this is inappropriate for a work environment, it’s one thing when two employees date but when boss and employee date something needs to be said! They think no one will know and they can keep this a secret. As a company you might wanna check out who Princeton Thomas really is, this man has had multiple relations with women in this company and have exploit them to get what he wants! Not only that but has sexual and psychically abused Marissa and other women. I’ve read nothing but horrible comments about directv, and now you’re company is at risk for failing more because you don’t check up on your reps and team leaders. Relations with management is against human resources policy. This man has been exploiting sexually women and psychically hurting them. As a company you should really think about investigating because you never know who else he’s doing this too. Also I’m sending this email to human resources because this is against so many rules, and something needs to be done. This is so inappropriate you’re company is look more like trash now then with all this bad service! Something better be done or I’m going beyond and higher to make sure this doesn’t happen to another woman. Better get to investigating!

Sincerely,
Anonymous Employee

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Mona flick June 20, 2014 at 10:03 am

To whom it may concern, as I pull up your corporate office number and see all these bad reviews it totally answers my questions. I don’t understand what your company does to its customers but I would appreciate if there is a problem with our services or we are lied to by your customer care centers you would fix the problem to the loyal customers who pay for your services. I was lied to by your customer care ppl. To order all tv channels and we did they also informed us that with our cable box we were able to connect it to the internet so now I have ordered internet sighted contract with Verizon to do this and no your company tells me after I contacted them numerous times that our box is not compatible! Wow! And in fact we have to pay for a box to buy it ????? When my contract is up I will not be with your company and also will be contacting channel 10 investigators because I feel that your company scams ppl to order higher packages and get interne so they will have to spend $$$$$$$$$$$ to obtain your products . I am very disappointed in your services and also you have all these negative comments or complaint and it seems I’m not the only customer disappointed with u guys.. Sad very sad.

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lancie&Lindy June 13, 2014 at 12:22 pm

I know you all did nothing to me but Jon B did and he had your name on his uniform when he did it he represents Directv

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Rod Southards June 11, 2014 at 12:17 am

I have had direct tv for over a year and have trouble with it the entire time having to always reset the system at least once a month now can’t hardly even watch tv because the the picture keeps going out I my wife and I have made calls and the person on the phone said I would have to pay to have fixed I told her I don’t think that’s right it’s not my fault the equipment isn’t working right I’m tired of messing around with it I just going back t cable

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Lindsey Jones June 8, 2014 at 9:06 pm

On 11/03 I entered into a contract with Directv the pkg. was told to me and the next month they told me they could not honor it. 11/3/13 I had called concerning my bill again b/c it was not consistent and hadn’t been since Sept. At this time I was not under a contract, I was on month to month since I had recently just finished a 2yr. contract with them. After being on the phone for almost 2 hours I was transferred to a woman ID#459930 who made the deal with me of the premier pkg. with free NFL Sunday ticket for 59.49 for 10 months and then 87.49 my last 2 months under my 1 year contract agreement. She then transferred me to the department to go over the deal that was made and have me verbally sign the contract. Knowing that this call was being recorded I had this woman repeat back to me what the deal was which she did which I then repeated again just to make sure. I verbbally signed agreeed to the deal, the end of that call. On 11/27/13 I received and email of my new bill and right away it was wrong. I called right away @9:15 pm I spoke to Bill #418668 and asked them to pull the call, they told me they couldn’t and I would have to write an email. on 11/27/13 @9:35 pm I wrote an email ref.# 131127-003553 stating what had gone on and asked them to pull the call and get back to me asap. They responded and told me they were sorry that they couldn’t not do anything cause not all calls are recorded, which I knew was a lie. So on 11/27/13 @ 11:20pm I wrote another email telling them this ref. #131127-003743 no reply, so I wrote on their Facebook page and they responded back to me again with “write and email.” On 11/29/13 I called and spoke to a man named D.J. “Dallan” a resolution specialist ID#300168143 On was on the phone for 3 1/2 hrs. explaining how messed up this was and that they need to pull the call now and listen to it. I told him I was not changing my pkg. b/c that was stating that I was a liar and I was not lying and again I asked him to pull the call, he said he would at a later date. He told me what the woman told me was not right and that she should have never told me that. My husband and I both told him that b/c they were not holding up their part of the contract in which I verbally agreed to then I should hold up my year contract with them. He told me I had no choice. He also told me once I finished my contract I should “find service elsewhere.” He also in which time explained how the woman would have gotten the deal that she gave me but again told me they cannot honor it. Dallan then spoke to my husband directly and basically gave the same story over and over again, my husband being former Unites States Marine Corps told him he was all about integrity and that Directv clearly was not, he also tried to give his point of view and explain what was happening was BEYOND wrong. He also told him to let us out of our contract, Dallan had said he couldn’t. After 3 1/2 hrs. Dallan told me my bill would be 62.99+tax for 1 month then 72.99+tax the next and that it would go up from their in the end paying over 100.00 by the end of my contract. This company took my trust my money, and in the end my time, when all I wanted in the 1st place was a consistent bill not a fluctuating bill. My bill was lower than what it is now of being 72.00+tax before I called on Nov. 3rd and I wasn’t under a contract. Why would I have entered into a contract unless I wasn’t given an amazing deal. In the end, they have the call, and they are refusing to listen to it, b/c they know they are wrong and they are unwilling to admit it. And now I am stuck paying a ridiculous amount for TV until next Nov. They made me verbally sign a contract and are not doing their part in honoring it. And I have taken very well notes every time I have spoken to Directv since Sept. since we had our service placed in our new home. I have been with Directv since July 2011 and have had problems with them from day one and this one is the worst.

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Sheri Masterson June 4, 2014 at 12:28 pm

Direct tv has taken 386.00 from my account when I have a 000 balance and no longer have their service. This is the second time they have done this. That was part of my rent. They said it will take 10 business days to credit my account. What about my rent, now I have to pay $75 late fee to my manager and they won’t even write a letter to explain why my rent is late, I guess that would be admitting they are guilty!

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Michael May 29, 2014 at 10:34 pm

First I would like to let DIRECTV company know I feel.
But I understand that tat took over the DIRECTV share when I hear on the news I saw PISS & mad too. So when I call in when I hear that going with DIRECTV.
I toll the customer service to put on my DIRECTV account I will not renew my service with DIRECTV, and when I ask if DIRECTV is planning to add the just in time b4 the football games start up. But DIRECTV some SHITTING channel line up like to church & other stupid channels, I don’t give a flying FUCK about them.
I see DISH Network has on their channel up this year they have the !!!!
So DIRECTV you guys need to get off your ASS add the LONGHORN NETWORK
Oh I don’t need to watch University Of Texas on other sports network only the LONGHORN NETWORK ok

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Kenny smith June 1, 2014 at 12:40 am

As you can see people here who post and don’t get no answer just look at Ming as I was jack around from July-4-2013 to 12-14-2013, when my mom died I was paying for TV but they wanted me to get it but my brother and I was on the phone together and the person at diretv told us or we will get 12 month and not 24months he know it but never told me or my brother about the switch. So as you can see I am fucking god dam mad at them for lying to me they want me to pay them of $459.00. I will only pay them this only of $209.00.

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lancie&Lindy June 13, 2014 at 12:19 pm

I am 29 very sick with ovarin cancer and I do not have it in me to set and type a long entry. I got directv to have something to watch and you all have done nothing lie to me. The guy Jon B. That works for you in Flatwoods ky put me down for the most expensive box and package then he never put in for my phone and internet (it was suppose to be a bundle) and I have spent the last 23 days trying to fix Jon B ‘s mess that he got paid by you all to do to me. I lost my little business I had selling handmade earrings over the internet because of this stupidity…thank you so much for craptacular service. I am also send you all a letter in the mail to go into greater detail on this matter some of the things he did I do not want in the public eye.

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La Tisha Coleman May 23, 2014 at 9:59 pm

I had to pray when I got off the line w/ reps # ids 432383,55238,100705942,and the List goes on and on ….Reps. of Direct tv whom lie, and cheat me to me , promised me things and NEVER provided what they said they would do….You have the be truly fip/ eed up with Direct tv and their agents . Please just provide me with my six Montes of showtime Carmax HBO, encore, starz which Direct Tv promised me and my family.

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Don Riot May 22, 2014 at 11:59 am

To Direct TV Corporate:
I have a Superior Court judgement against your retailer for $1,017 dated 4/22/14 for questionable business practices. The Direct TV’s retailers name is Network TV out of Riverside. Customer Service told me the owner of the business is Simon Chau. In court,
Simon Chau said he is not the owner, but his wife is. How can you have a company representing you and you don’t know who owns the company.
Simon Chau has not paid on the judgement, and I want to know how I can garnish his wages
you pay to him for installations.
Please advise as to how I should proceed. This is my 3 rd attempt to Direct TV for resolution. I was also promised that Direct TV would get back to me after they investigated
Network TV. I never heard a word back or follow up from anyone at Direct TV.
You may email me at: dXXXX@aol.com
Thanks

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Kenny smith May 29, 2014 at 7:17 pm

I like to here back from you if you like?, I am going thru o’most the same thing you went thru.

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Kenny smith May 29, 2014 at 7:45 pm

Here one for you all who post on here hit them real hard where it hurt, don’t sing up for there services, I should know this. If any one like to get back at them I will tell you how by going to the tv stations where you are at and report it to the BBB as well to.my email it a real one get2XXXX@yahoo.com

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John August 1, 2014 at 7:36 pm

*****************************************************************
TO ANYONE THINKING ABOUT ORDERING DIRECTV.
RECORD THE CALL!!!!!!! YOU WILL NEED THIS AFTER YOU FIND OUT
YOU ARE PAYING 20 TO 30.00 DOLLARS MORE THEN YOU AGREED TO.
I AM NOW HAVING TO EITHER GET THE RECORED CONVERSATION AND A LAWYER. OR PAY THE EXTRA FOR THE NEXT 2 YEARS.
FYI I THOUGHT I WAS COVERED, WRITING DOWN NAMES, AND REPEATING
7 TO 8 TIMES. YES I AGREE TO PAY 60.99 (MATCHING DISH PRICE) FOR THE NEXT 12 MONTHS FOR PACKAGE THEY CALL “EXTRA” 1 HD REC AND 3 MINI’S.

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Aleksandra May 18, 2014 at 7:26 pm

I am a new costumer had direct TV for about 35 days and been lied to maybe 4 times now and been calling over 6 times. Tired of their lying service…. They lie and dont know how to do their job. Will be reported defiantly!!!!

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Kenny smith May 31, 2014 at 2:17 am

If you do not get no answer from them then go to your local tv station and tell them, and let’s see how they like to be on tv them self as well to?.

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Kayla May 16, 2014 at 12:55 pm

I am in the same boat with Karen from above comments, you have until Monday to contact me before I take this matter into my own hands and to court. I’ve continuously been lied to since SEPTEMBER and all the notes the “agents” have posted on my account are miraculously not there and you cannot view them. I’m done with this 9 month scam and I want corporate, not a “supervisor” or someone who believes that they can resolve my issue when in reality they don’t do anything for me.

Kayla

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Bubba May 12, 2014 at 11:18 pm

I am bubba my BET is not working

Only s*** a**ed channels with white folks selling pillows work

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Paul A. Knotts May 12, 2014 at 9:13 pm

I recently, tomorrow, sent a letter of accommodation for one of your employees, Mr. Josh Joiner, 555870, to his Corporate office in Greenwood Village, Co 80155.
We had no idea who to address the letter to but sent it to the office of the president. We have been a customer for many years and his handling of our issue (Maintenance) was beyond what we expected in today’s environment.

Paul A. Knotts
xxxx Kay Road
Woodstock, Ga

xxxx@msn.com

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Joe May 9, 2014 at 10:32 am

Ok the unemployment in this country is high so American what Do direct TV lets out source it Direct TV wants us to buy Direct TV but they want to out source the call centers where people steal your credit card number and a guy call Bob Answerers his name is not BOB he is in the Philippines they start with a Lie.

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Sierra Robinson May 7, 2014 at 11:35 am

I been calling you guys for an entire week trying to get my information correct…monies were fraudently taken from my sons government assisted card and now im going thru hoops and circles to get it back..already filed a complaint with the social security administraion being that these are not my monies you guys obtained without my permission, being that i am on a fixed income now im not able to pay my rent, bills or anything late fees have already occured due to this issue so the sooner we get this resolved the better…thanks Sad customer

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Karen May 5, 2014 at 2:36 am

Direct Tv corporate office you have 12 hours to contact me, I’m tired of being lied to, I will be contacting FTC,FCC, BBB and a attorney for fraud, I’m not playing any more of your childish games.

sincerely,
Karen

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Cathy & Eddie July 18, 2014 at 12:18 pm

We are doing the same! I have recorded my phone conversations to prove how manipulative they are!

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James Rosedahl May 3, 2014 at 3:54 pm

Hello
My name is James Rosedahl and I would Iike a phone call back on this issue. I called yesterday to find out about the status of when California resident can start watching Dodger Baseball. The call was routed to New Mexico. The first costumer service repensenidive didn’t know anything I was asking! I think her name was Rose. Rose was very courtesy and did her best to solve my problem. I ask to speak to a supervisor. I waited on hold for around 10 minutes for SUPERVISOR Chris to come to the phone. I asked for his operator# and he said he doesn’t give it out and the I asked for his last name or initial and I received the same response. This supervisor was
1. Very rude
2. Arrogant
3. Arguementive
4 . Talk over me while I was talking
5 . Tells me not to call back any more about the Dodger-problem because it’s wasting his time because I called before.
6. Than he hangs up on me to boot
Where is the costumer service.
7. There is more things he said to me and I will be happy to tell you when I receive a call back.
8. I call the Dodgers and Direct TV twice a week to check progress on negoations.
I don’t need to be treated like and idiot by one of your employees. This is the impression I was receiving from Chris! I’m a loyal Dodger fan and I’m paying for a service and to be treated like this???? I hope to hear from you!!! Chris works out of the New Mexico office. This all happen 05/03/14 at 5:30p -6:30p west coast time. Once again I hope to hear from you!
James Rosedahl
310-483-XXXX
U-verse account #1326039XXXX and phone #424-287-XXXX
Direct TV account #7766XXXX

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Lisa May 1, 2014 at 4:16 pm

My name is Lisa Lancaster, we originally started with direct tv over 10yrs ago and have had it ever since, we moved 3yrs ago and continued the service until dec-jan 2014 as I went to michigan to bury both of my parents upon returning home I had my service turned back on and noticed direct had updated their guide channel, I called and was told my one box was too old to see the new guide and that it would cost me 100.00 to upgrade that box, well  refused to pay that and we still have the old box, then our good friends showed us how direct gave them a genie box to record shows I have called since jan to get that upgrade and each time im told that will cost me 399.99 when I ask why im told we havent been with the company long enough? Over 10yrs isnt enough well your reps are rude and said they dont count when we started only since the reconnect and thats wrong, also ive been trying to get another receiver for our bedroom and were told we would have to pay another 100.00 plus installation, now weve alway paid our bill and we pull a pricey package and im writing to see if you can help me, I hate to change company’s since ive been with direct so long but it isnt fair I cant get a genie box upgrade when there giving them away to othersThank you, Lisa 803-258-XXXXSame # as on my account

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Don April 29, 2014 at 2:19 pm

This is a company with no integrity made up mostly of liars and thieves. They get their so called sale reps from India and the Philippines. They take no responsibility or accountability for these people. If I operated a company like this I would be out of business but unfortunately to many fools like myself bought into their lying scheme and have paid the price. I recommend Dish ten times over these people. It’s not over Direct!!!!

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Rachel April 29, 2014 at 6:34 pm

Take them to small claims court that’s what I’m doing.

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Don Riot April 25, 2014 at 1:50 pm

Direct TV Corporate:
I have been trying for 5 months to get my package straightened out. I was sold a Premiere
Package by Network TV (your authorized re-seller) in written contract that my bill would be $78 per month for 2 years …all inclusive.
My bill was fine for 90 days, then went to $125.00. I have sent 63 emails to Network TV
trying to get this resolved with no progress. I have called and written Direct TV 5 times,
and all I got was that Direct TV could not honor this deal as it didn’t exist in their eyes…
even though I have a written contract.
I was so infuriated with this whole scenario, I sued Network TV this week and prevailed,
with the Judge calling Network TV’s business practices “unacceptable and highly questionable”. I was promised that Direct TV would check into this situation, and never heard back from them. I should also mention that I found out my salesman was a convicted felon, who embezzeled $115,000 in Palm Desert from the US Marine Corp.
charity in 2012.
Direct TV customer service gave me the supposedly owner of Networks TV name and address, but when I got to court, this individual denied having any ownership and that he
worked for his wife who was actually the owner.
My questions are the following:
1. Who is the owner of your authorized provider : Network TV in Upland, CA.
2. How can you allow your Dealers to write deals and make promises to consumers that
are not supported by Direct TV and that don’t even exist?
3. Why don’t you follow up with customers like you say you will?
4. My bill is now $125 a month for the Premiere package.. I also am getting charged $43 per month for equipment. This is insanity.
I should note that I was already a Direct TV customer for 7 years before I hooked up with your rip off re-seller and was paying $80 a month… including equipment.

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Rich Withers April 21, 2014 at 3:07 pm

Hello,
To whom it may concern…

My name is Rich Withers and I had cancelled service back in 2012 and have made several attempts to talk to customer service about returning the several receivers I had to return. They say They sent out boxes and I never received any boxes to send them back. in the mean time they have charged my account over $900.00 and has gone to collections and hurting my credit score.

I simply want to resolve this billing dispute and return the HD DVR receivers and get credit for each one of them to make final payment if needed to close and settle this dispute.

I have spoken with several customer server agents and they tell me they can’t help me since it’s been over the allowed time to return the receivers. My point is I couldn’t ship them back if I never received return boxes from DirecTV

My account number is #51223439

The Billing supervisor was Cynthia, #00118

Thanks so much for your time and help.
God Bless

Rich Withers

04/21/2014

Your Question has been Submitted
Thank you for your email correspondence to Ed Balcerzak.
DIRECTV’s Customer Advocate team will contact you within 24 hours
to resolve your concerns. Use this reference number for follow up:

#140421-002144

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Betty Burns April 18, 2014 at 4:41 pm

Lets start a class action lawsuit. I wrote a letter and just tried to fax it to the CEO at 310-535-5225 which is posted on this web site – not surprised AT ALL to find out it’s not a valid fax number or if it is, somebody in the office answers the fax cause I hear someone hitting a stapler in the background, then it hangs up.

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Israel April 21, 2014 at 7:59 pm

I would like to be in on this law suit. Do you have anyone else on board ? Sign me up !

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Tamara Sinkler-Walker April 22, 2014 at 3:57 pm

I call to get it back and totally got disappointed.. I was told all is ok got everything all set up and order date and all ( so I was told)..
So disappointed

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Emily April 23, 2014 at 2:27 pm

I would also like to be on this lawsuit after today’s interaction!

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cynthia April 26, 2014 at 11:41 pm

I’m on board. I used my debit card to make a ONE-TIME payment for Directv and that account has since been shut down and the equipment returned. They billed my relative almost 800.00 (when the original bill was only 275) and the equipment was returned.

Then they debited my card yesterday (this is an account that I have for my daughter who receives military benefits as a surviving child of a member) – they took EVERYTHING in the acount! 477.26. I agree… class action lawsuit in order.

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Rachel April 29, 2014 at 6:45 pm

Take them down!

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Brandon Lyles April 16, 2014 at 12:30 pm

I was only a customer for a mere 5 days and was totally unsatisfied by the service I received. I was told one thing by the sales rep and by the time of installation it was a different ball game. I then called customer service to help and the only thing they could do is offer more stuff to cover up all the mess. Never could they say yes you are right or even address the real issue. I am so over Direct TV and their lack of being honest its ridiculous. How can you offer people stuff and get them to sign a contract that includes certain things.But when its time to deliver the original items you switch on the customer and expect them to want to stay I don’t think that this is fair. I cancelled my service due to a breach in the contract on there part and I am being held responsible for early termination fees and a full month’s bill. When I only had service for 5 days I don’t think it right.Can someone please comment and tell me what you think in this matter. I really need some HELP!!!!!!!!!!!!!!!!!

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Betty Burns April 15, 2014 at 10:23 am

Why was I not surprised when I went to this web page to find a phone number or address where I could call and file a complaint about the customer service at DirectTV!!! I’ve experienced TERRIBLE customer service since mid March with this company from the first call I made to cancel my service until today – I was told by THEIR employee on March 24th that they would waive the Early Termination Fee – I had been with this company for at least 7 years and in August 2013 had to upgrade the box in order to see all of the channels – well, when I put in the disconnect order, they are claiming that I extended my contract in August 2013 when all I was doing was getting a new box where I could see the channels I was paying for. I think kindergarten children could be better customer service reps!!!

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gregory April 15, 2014 at 5:16 pm

Could not agree more!! I have been a customer since 1999 and they are treating me like second hand luggage. They are charging me $180 early termination fee because i am moving and they do not offer local channels in my area. Therefore it is my fault for not wanting their service!!!! Never again dtv, never again!

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Nicole Harkins April 14, 2014 at 5:17 pm

Sooooooo disappointed with Direc tv. Terrible customer service is paled by the non-existent concern of the company’s dishonest sales personnel who will say and do whatever it takes to get their commission, Direc tv doesn’t seem to mind that these people give misinformation and lies to get the sale. They take no responsibility in rectifying issues and valid complaints. Then when dissatisfied with all the bait and switch tactics a customer who wants to terminate the horrific “service” is slapped with a cancellation fee,. Never will we ever go back to such an unethical company!! Shame on you!

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Patricia Chung April 12, 2014 at 1:12 pm

I wouldn’t recommend Directv to anyone. They have the worst customer service I have ever seen. Very poor customer service. Sales agent offered you bundles that don’t work. They’re not well inform and they don’t know have knowledge of their own equipments. I was offered 6TVs. 1 big genuine & 5 little ones, when the technical guy came to my house to installed the 6TVs, he explained me only 4 would work at the same time, the other would not work. Then I spoke to two different supervisors, one at the sales department her name is R. Erkka and she didn’t care. She was not willing to do anything for me to fix their own mistakes even thought I was willing to pay for the other boxes. Then, I got transferred to Mr. Jeffrey, one of the Managers from the sales department(ID# 745323) very poor customer service again. He didn’t hear my complaint and he was not willing to give me the extra 2 HD DVR boxes for half of price which I was offered from Mr. Cornie from customer care department. Directv has a very poor customer service and they don’t even fix their own mistake.

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Eloisa Barbosa April 11, 2014 at 8:54 pm

Hello, my name is Ray and I am filing a complaint about direct tv, and how they pray on the elderly and weak. My mom got service in Tujunga Ca, everything was fine, until, she had to disconnect services because she got very ill and had to move to a different city, i made sure last payment was made, but ofcourse, there was always another final bill coming her way, i try to return the equipment several times, as my mom live a couple of blocks from a Direct Tv Branch, and they refused to take the equipment, then I was told they were going to send something to return the equipment in their return boxes, my mother got sicker, she doesnt have an eye and the other eye is almost gone, there is very little vision, she couldnt see the letters or follow directions anymore, I move to Riverside County and I had to bring her with me so I could take care of her, and now she is getting collection letters left and right, about a month ago I called Dirrect Tv, and a very nice Representative said not to worry about it and to resend back the equipment and that she will only had to pay for whatever monies were oved from the final bill, and that she will mail the return box and envelope, and do not send it without it, 30 days later we dont have it, and I am assuming they sent it to the old address, i got a very nastu customer service lady and she missled me in everything she was telling that I knew it was not truth, when I told them to please be honest and I was going to record the conversation, the new supervisor that got on the line, just stood quiet, and say nothing he can do and the balance was due and that I could send back the equipment but they will not give her and adjustment, what in the world is going on, why can company be honest now days, my mom is 78 years old with hearth problems, diabetics, kidney problems, blindness, and so on, she has nothing on her name, I just want to do the right thing and pay for the services she did use..why is Direct TV Praying on the ill? Where is the honest people and companies, now days, we have to record everything, otherwise you became the bad person, eventhough you know, all you want is to do the right thing..I want this issue taken care off…does anyone know anything that my mom should do to get this off her back?
God bless everyone, and all we want is to make it right.

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stephanie April 10, 2014 at 6:36 pm

I referred my mom to direct TV so we would get the referral credit, when I called for the credit they said we are not eligible because we bundled it through Verizon , I spoke to a manager and he refused to give us the credit . FALSE Advertising!! What difference does it make they are now Direct Tv customers. Stuck for 2 years

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trina.w April 9, 2014 at 8:27 pm

The worst thing I have ever done was connect with Direct Tv. They get you connected, then they transform 90 degrees. They charged me twice after I asked to move services to my new address. I received charges for February at my new and old address.

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jem mcmasters April 8, 2014 at 10:57 am

NOTICE…..in 1yr.& 3mos. my bill went from 29.99 to 54.99 to 66.99 to 88.99 ! DIRECTV is a bait & switch company !!!!!! Contact the Better Business Bureau & the Atty. General for your State. They just raised their rates 8%. VERY POO CUSTOMER SERVICE &Mike White pres. CEO makes over a MILLION $$$$$$$$$$ a year.

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cindi April 8, 2014 at 8:39 am

I understand were you all are coming from. The charge me 115.00 for April bill for movies that was purchased 4 years ago. They said the remote that I return to them, store in the access card that we didn’t pay for 6 movies in 2011. Sorry directv but thst is your fault. So now I get charge for a 4 years ago payment. That crazy. I am writing to CEO. I have been with directv for 4 years, now I got to pay for their mistakes.

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Terry April 6, 2014 at 7:29 am

So I forgot to pay my bill and my service interrupted. I sent a payment to the office I was to send to by zip code. I sent this by next day mail express so I paid the $19.99 fee to get it there on Saturday before noon. This service is nice cause it has a tracking number it was delivered to the office in Carol Stream, IL by 12:51 pm. I called that office and the first person I talked to wanted to be rude and nasty with me. They told me that it would be 3-5 days before they would receive my payment. They did not listen to what I had to say. I hate when a company tells me me that I am important to them, but they do not listen to me. I hung up and called back later. The second person told me it would be 24 hours before my service was restored. Now may I remind you Directv has my payment but someone does not want to get off there lazy butt to process it. ” but I am important to Directv”. The only thing important to them is our MONEY!!!! Well Directv you can keep your service I am going to Dish Network and I will be saving some money.

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Terry Phillips April 4, 2014 at 11:05 am

DIRECT T.V. ~ YOU HAVE STOLEN $$$$ FROM THE WRONG PERSON THIS TIME!
I WILL SEE YOU IN COURT! I HAVE ALL MY P’S & Q’S IN ORDER, DOTTED MY I’S AND CROSSED MY T’S!
I HAVE NAMES, NUMBERS, TIMES, DATES AND TELEPHONE RECORDINGS OF ALL MY CONVERSATIONS WITH YOUR TRAINED ROBOTS, BOTH IN THE US AND IN THE PHILLIPINES!
(Hmm….I wonder just how many people KNOW that they are doing business with a company that hires and stores your bank account numbers overseas? Don’t know, but A LOT OF PEOPLE ARE ABOUT TO FIND OUT!!!!!!!!!)
I have spoke with (1) agent from LA…, and (3) from South East Asia regarding the money that was STOLEN…YES, I SAID STOLEN…FROM MY BANK ACCOUNT.

Your Company, Direct T.V. and it’s puppeteers were contacted by me and warned that I would give them (8) hrs. to correct their mistake and put my money back into my account. Your company, Direct T.V. was notified that if my money was not returned within those (8) hrs. then I would start legal proceedings.

Mr. Michael D. White, I am here to inform you that the $490.19 that you withdrew by auto draft from my bank was not authorized at any time by me or any other individual on my bank account for you to do so. The only way that you even had access to my bank account number (debit card) was by paying my bill by phone monthly, in which I was charged a fee for the “convenience” of it’s use)
Therefore, Mr. Michael D. White, You are a thief. You have knowingly (I have recorded conversations with your Direct T.V. puppeteers) taken money from my bank account knowing that it does not belong to you.
Mr. White, I am sure that $490.19 is penny change to you as I am also sure that I am not the only individual that has had their bank account stolen from by you.
(Hmm…I see a class action lawsuit maybe)
I will be filing a police report against you for the unauthorized debit from my bank account. (possibly embezzlement from customers?)
I certainly look forward to seeing you in court soon!

Have a Blessed Day,
The Phillips

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Stephanie April 9, 2014 at 9:57 am

We are having the same issues here in Wisconsin, and some. It is very trying.

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NEVER AGAIN April 4, 2014 at 10:18 am

I cannot begin to tell you the insurmountably horrific experience I have recently had with this company. Who would have thought that a simple move of address would cause such nightmarish frustrations. Never in my life have I been treated with such utter disrespect as I have been from Direct TV.
My scheduled move date was March 1st. When no-one showed up for the installation I made a call and was told that “a mistake had been made and the date was entered as March 11th.” Over the next two days I was forced to make numerous phone calls (often being put on hold for up to 45 minutes) in an attempt to get my service installed sooner. When a technician finally did show up he was told by the apartment complex management that he could not install a dish to the outside of the building. The technician told me that my service would be cancelled and a box would be sent for the equipment. He assured me that there would be NO EARLY TERMINATION FEE. When the box did not show up I called AGAIN and was informed that no cancellation order had been placed. I went ahead and ordered the cancellation based on the fact that I was not permitted to have a dish attached to the building. I was then informed that I would be charged with an early termination fee. My question was, how can I be charged with early termination when it is against the property management’s rules to have the dish. The situation is out of my control so why should I be punished? I spoke to two different supervisors who were incredibly cold and callous and basically told me that even though the situation was out of my control it was “JUST TOO BAD.”
I have since received a bill for $160 for the month of March, when I did not even have Direct TV services. I was forced to call AGAIN to make sure that I did not have to pay that bill. Now I have received the Early Cancellation Fee Bill which I absolutely refuse to pay.
Direct TV is a discourteous, ill-mannered, disrespectful company with employees and supervisors who exhibit no knowledge of customer service or even simple good manners.

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Rita Pavlovsky March 30, 2014 at 8:48 pm

After receiving a REAL DEAL offer in the mail I contacted directtv and confirmed the offer, which included a $200.00 Visa gift card. Directtv was installed Feb.18. I called to check on the gift card yesterday and was told I did not qualify for the Visa gift card. I asked them to cancel my account because I had been lied to, they refused to cancel unless I paid a $264 service cancellation fee. What a rip off….. THIS IS ONE LOUSY, MONEY HUNGARY COMPANY. I was fooled once but never again, I will cancel as soon as I can and any mail from directtv will get thrown in the TRASH, where it belongs.

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princess bold April 4, 2014 at 9:31 am

U havent seen anything yet they dont care about customers all they care about is dictatorship, money, poor service and getting rid of wholesome channels like insp and keeping junk channels as well as switching certain channels to hd boxes so eventhough i pay for hd service downstairs i dont have it upstairs so certain channels i like to watch upstairs late at nigh cant get because no hd box is up there direct is the worst company they only care about making money and givong tbe customer with less and less.

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MM March 29, 2014 at 1:21 am

I WANT INSP BACK!!!

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Russ Stolte March 21, 2014 at 7:10 pm

I just want to say – NO consumer should ever have to go through what I am going through with Direct TV.

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Randy March 17, 2014 at 1:10 pm

Directv kept hitting an old card of mine for payment even though I said no auto bill. I routinely get sent to the Philippines, I hate any company who takes American jobs overseas. Unfortunately outsourcing the jobs to companies like Center Partners in Coeur d alene, Idaho, speaks poorly for them. What a piece of s*** company, Phuck you Directv, we only have you because my spouse insists. Cable would be better.

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Perry Richardson March 14, 2014 at 6:37 pm

That’s it I am done I will take a lesser quality service if I have to.
NO HELLO HULU. What does a contract mean to Direct TV?
In my line of business it means what you sign for it what you get for x amount of price and x amount of time.
With a 2 year contract with Direct it means the price will change in 3 months, then in 6 months, then in a year because certain “Promotions” will expire. Well this is my contract:
Before the next “promotion” expires I will be cancelling my service.
It seems Direct doesn’t want to keep customers or knows the simplicity of going about it.
We(Customers) just want the SAME bill for the SAME service every month no changes. I don’t want to keep track because every three months I need to call because a promotion has ended. The best customer is one who pays every month and doesn’t call to complain about the service. Hey Direct imagine the number of calls that would be reduced and money you would save if all your customers didn’t have to call you every three months.
WAIT A MINUTE, I get it, you are hoping the customer doesn’t call so that there autopay just keeps paying the new higher payment. You are COUNTING ON IT. Ripoff 101
I.m done.

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Cynthia March 13, 2014 at 6:18 pm

I am trying to find out how to contact the CEO Mr. White—I have called 1-310-535-5000 and after the phone rings about 50x I get a woman who refuses to give me her first name and instead tells me she is “agent 99”—I am then transferred to the “office of the president” in Idaho—when he is in fact in California and “Kevin” refuses to transfer my call to Mr. White…the receptionist in California is very rude…I am trying to lodge a formal complaint as a Directv employee called my home from her cell phone @ 7:15 and 7:23 a.m. on 3-11-14 after I lodged a complaint against her (she placed an order for an additional TV box when I did not order this instead I simply had called to inquire about the possibility of an additional TV—I currently have 2 but will have 3 possibly) on 2-15-14…on 3-11-14 @ 7:23 a.m. she called my home asking me in a rude tone “who is this?” and when I said “you called me I did not call you” she asked for “Sally” in regards to her calling Directv and as soon as I told her there was no one here by this name she hung up…when she called @ 7:15 a.m. it rang 2x and when I picked up she hung up however my caller ID reflected Mark Clark as well as her cell number….so am I to assume that this employee (or maybe ex employee) “Mary Clark in Tennessee” whom I filed a complaint against is allowed to remove my personal information from Directv to “find” me and to call me at my private residence and more importantly why is she calling me from her personal cell if this is business related?…Mara in “the office of the president” (who responded to my initial e mail complaint) said she e mailed my complaint to the “Department of Investigations” and when I asked where this was she did not know nor could she tell me how or when this would be handled…really???…I have been a customer since 2001 and this is how I am treated—WOW!!

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gerald ash March 12, 2014 at 11:03 am

ps I mean ur priorities straight.

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gerald ash March 12, 2014 at 10:59 am

u people really nd 2 cll me cuz Im really nt a VERY HAPPY CUSTOMER UR PEOPLE DNT LISTEN TO ANYTHNG THT IS SAID THEY TOTALLY IGNORE U THEY DNT CARE.THEY HAVE GIVIN ME 4 DIFFERENT QUOTES 4 THZ MNTH ALONE U GUYZ ND 2 GET UR PRIORITES START I JUST CLLD THEM 2 DAY & SME LADY JUST GAVE US A DIFFIRENT QUOTE.HOW DO U GUYZ XPECT THE CUSTOMERS 2 KNO WAT 2 PAY WEN THEM KEEP CGANGIN THE AMOUNT EVERYX U GET A BILL..(563)272-XXXX. ps thz e-mail address belongs 2 my wife.

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Nancy March 27, 2014 at 5:29 pm

cannot understand a word you typed, maybe if you used English someone would help you. Your message above just wreaks of ignorance, no one will take you seriously when you type like that.

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Hitomi March 6, 2014 at 5:38 pm

I had a horrible experience with DirecTV too. I moved November 2013 to new house, I requested the service to be transferred, the tech came to check the signal and told me he is not getting any signal at my house so his superviser will contact me within 72 hours to schedule second visit. His superviser never called me so I called DirecTV to find out the request for the second visit was never scheduled and he didn’t even apologize for it, so I requested it to be just canceled. If the first guy couldn’t find a signal, then the second guy probably can’t find the signal either anyways. I was ensured that I won’t be charged for the cancellation fee of $160. I received a bill a month later, of course I am charged $160. I also prepaid for the moving cost that was about total $200. I was refunded for the moving cost part. I called back DirecTV, and the service rep keeps telling me that I received a refund already. I keep telling him I am due for the moving fee refund AND the cancellation fee refund. He didn’t understand the math so I had him transferred me to the manager, the Manager Jon immediately approved $160 credit because it is not my problem that DirecTV couldn’t get a signal,I was going to keep the service if i was able to have it. Jon sent me to Bobby, who is in the credit department, and he ensured that $160 check is going to be on it’s way. That was 12/4/2013. I don’t have a check still, it’s 3/6/2014. I think it’s enough time to deliver me the refund check even if they use the bike messenger. I emailed customer service to see where my check is, i explained I already got the check for the moving fee portion, that is cleared. I just need the cancelation fee $160. and i got a response ” I see you were refunded in December and you cashed check in January. DirecTV doesn’t owe you anything anymore your account is at $0. You need to contact your local police if you didn’t cash that check”. Then he left me a voicemail with little attitude on his voice like I am an idiot who forgot that I cashed check in January. I called back AGAIN, then explained whole story then being transferred to credit department and repeating my story again, finally she understood me and issued me a refund check $160 with confirmation number, which I don’t know how accurate it is because I had more than one time with them, ‘I don’t see any record that you contacted us on XXX’ so she might be BSing again but for now I am waiting for the check to be arrived. I emailed back to the customer service rep Dennis and pointed out he didn’t read my original email entirely that is why he is not getting my story and he is not understanding the problem. I also told him it has been solved. Then diferent customer service rep emailed me back saying ‘You cashed your check in January and your balance with DirecTV is $0. You have been refunded”. I think they need to send their customer service rep back to elementary school to teach them how to read and understand sentences, then send them to training with Nordstrom so they know what customer service is.

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Ann Lopez March 4, 2014 at 11:37 am

Please if anyone has any info on class action lawsuit against Directv in Colorado or any attorney willing to take them on let me know.
I cancelled service. 4 months later they took money from my bank. Saying they didnt receive cancellation and I should have called back to double check. Seriously why do I need to double check if your employees do their job?
Also there is a law in effect saying if you reach customer service outside United States and request to be transferred back to the states they HAVE TO transfer you to rep in states.
My supervisor in Phillipines said she could not transfer me. That no one would be available for a couple months. Wrong answer.

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Jim March 3, 2014 at 7:26 pm

Ok, what happened? Tried to post comment and it was like somebody took control of my mouse. Lets try again. Been a customer since 1994, paid $700 for system and DTV can’t give a lousy $20 off my bill. Cut back to Total Choice but if I cut back again, I lose my NASCAR Truck races. Gave up a receiver, if I give up another one, will have to go to garage to change upstairs tv. Almost have Dish talked into credit for early termination. Hate to switch because Dish remote sucks.

So much for customer loyalty. Hey DTV, don’t guess you’ll give me my $700 back?

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Jim March 3, 2014 at 7:17 pm

Have all of you beat for longevity. One of the first customers when I signed up in 1994. Paid $700 to buy the system. Finally going to give Dish a chance only because of $20. Retired, trying to make it on 30K with a mortgage. I’ve given up a receiver, dropped down to Total Choice. Don’t want to drop back again or I’ll lose NASCAR Truck races. Could give up another receiver but then I’d have to go to the garage to change the upstairs TV channel.

Such a shame because I’ve been an ambassador, especially since trying to navigate through the Dish remote which is quite inferior. Also their channel placement makes no sense at all. So I’ll probably have to wait until my contract runs out in September. (almost have Dish talked into giving credit for the early termination).

So much for customer loyalty but such is the way of the world today. Hey DTV, any chance you’ll give me my $700 back?

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jackie mendoza February 27, 2014 at 12:24 pm

I called in November 2012, paid my reciever fee and they set up an appointment for Nov. 26, 2012. They did not show up or call, so I called for a refund. They refunded that fee. We really wanted to lower our rates so we set up another appointment and paid the fee again. When the installer arrived he inspected our home and concluded that because the existing wire would not work with their equipment he would not install it. He phoned this in to the company. When I call for my reciever fee, they apologized and asked if they could send out someone else, they said that the guy they sent may have not wanted to work and they may have to do some re-wiring but have never been in a situation that they could not install. I agreed and on 12/17/2012 a young man came out and installed the system. He did not check the existing wiring but I mentioned it to him and he said it would work fine that he had the same set up at his house and had not any problems. He also said if we had any probelms to call him and he gave us his phone number.
I had just gotten out of the hospital and was still recovering so didn’t watch a lot of TV. When we finally did we noticed that the picture would pixel. We called chris several times and each time he came out he would change something. This went on for a while and it kept getting worse. He said he thought it was the Genie and said we needed another one. I had some things recorded that I did not want to lose (Survivor and movies from my free pree view), so he said he would order the new Genie and when Survivor ended he would come back and switch them out. I said ok. By this time we are getting more and more pixels and at times the unit would completely freeze up to the point we would have to unplug it to get it to un-freeze.
So this part is personal, but has a lot to do with what caused me to be so upset at the company. It is silly so some but was importand to me, especially because of how sick I had been. Our family has watched the show Survivor since it first came on TV. We record all the episodeds and on the last day we get together and watch the show from the beginning to the reunion. I had explained which is why Chris told us to just hold on to the new reciever and call when it ended. Before Survivor, they charged my credit card for the reciever. I called Direct and told them, first I did not order the reciever, second I pay for the protection plan which covers labor and equipment, and third it had not been activated. They agreed it should not have been charge to me, but said it could take 4-6 weeks for a refund. I told them that was not acceptable and want it refunded just as fast as it was charged to my credit card. They transfered me to the protection plan dept. I had to explain the whole thing again and was told they could not reverse the charge until they recieved the old Genie back. While I was on the phone with that guy a “supervisor” named Matt in the Denver area called my other number. He gave me a work ID # 447669. He told me to hang up and talk to him that he would be ale to take care of this. He told me he was working on my refund as we spoke, that he would be sending out a tech to install the new Genie. I again explained about survivor and he told me not to worry it was available on demand, and that he would take care of me as far as all the recorded movies I had saved. I felt better that someone was going to finally help us in this ongoing situation that was getting worse everyday. I agreed to his terms.
The tech came out took the “defective” Genie and replaced it. He showed me how to get the on demand shows and left. That evening when everything finished loading onto the Genie I was going to start recording Survivor….It was not there, just the last two episodes. The next day I called Matt back and asked him about it he said “Well I never said the entire season was there I just said it was on demand, I told him he misled me and that he knew how important that was to me. I then ask him about the movies he said he would take care of. He offered me HBO for half off. I declined and tried finding someone that would do something about his empty promise but the 4 digit pass code he had given me was not valid and I could no longer get through to that dept.
A few days later we were watching TV and there were the pixels same as before. I called and complained and was told they were sending an expert to diagonois the problem. A man named Rubio Chacon and another guy came, again I explained the entire senerio and he said well I guarantee I will get this taken care of. I was so sick of hearing that, I said ok if you can’t will you let me out of my contract? He said yes and shook hands with me and my husband. The guy with him looked surprized but did not say a word. Since I had been lied to so many time I typed up a small paper saying that if the issue with poor reception was not resolved I would be let out of my contract. He was at my home quite awhile They replaced and switched a lot of things. When he was ready to leave he handed me a paper to sign saying he was here and that he completed the work. I handed him my paper and he refused to sign it saying he had not said that. The guy with him just looked at him and looked back at us and mouthed the words I’m sorry. I asked Rubio to please leave my house and not come back. So time keeps going and we still have pixels, somtimes bad sometimes not as bad but still everytime we watch TV we have the same problem. So towards the end of 2013 I began calling again. In January the problm was escalated to tier 3 again. I was assigned a new case worker, John from Oklahoma, he seemed to want to help. Techs were at my home 3 times in January. They were gathering “info” and making changes (same stuff done many times before) to send to the engineers so they could determine the problem and find a solution. When the results came in they said they thought it was the Genie and as it sat they could not do anything except let me out of my contract. I told them I had invested 14 months of payments, had asked before to be let out of my contract and they refused. So I told them I wanted compensated for the past 14 months, and wanted the issue fixed. They said they would give me a “credit” for the past year and offered to switch the Genie for 4 HD DVR systems. This was a down grade for the same amount of money. But after talking with them felt I had no other option.
Because I cannot manuever the stairs very well and two of my TVs are down stairs, I asked both John my case worker and John the supervisor in the retentiond dept. If all 4 DVRs could be set to record from my livingroom. I ask them several times and they both said yes. I also asked them what if this did not fix the pixelation problem and they said they really thought it would, and said they would worry about that if and when the problem continued. So they came out (Sunday afternoon) switched out the Genie for 4 DVRs. The kid that done the install left a mess. The black wires were sticking out and ball up from behind my TV, it looked horrible. In my sewing room downstairs he installed the DVR and set it on my chair with a cable that is to short so the unit cannot be moved. I guess he expected me to sit on the DVR. The wires were also left a mess. Monday evening we sat down to watch TV and again the picture pixeled. It has done it several times since. When I spoke with my case manager I told him he had lied about the DVRs being able to record from one location and that the issue was not resolved he said “well I know they are not going to do anything else and we will no longer be sending out anyone to resolve this”. I told him I realize the pixel problem is probably not going to go away but at least give me back the Genie so I can record like I could before. He said he could not authorize that. I asked to speak with a supervisor who offered me HBO for 6 months. I told him no that HBO was not going to fix it and I wanted to speak to someone else. Two days later A woman from the Direct TV s presidential office called. She let me go through the entire problem. Then offered to give me back the Genie if I signed a 3 year contract. I declined. I am now turning to you for some sort of help. I feel that I am in a contract with this company, and they they should fulfill their part. I have paid my bill on time every month. I have done nothing wrong, I am entitled to what I am paying for which is a good quality picture that was promised to me.

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Tina March 22, 2014 at 2:23 pm

Sounds like a signal problem. “No line of sight”. Trees and Structures interfere with reception. You should consider cable. They cannot increase your access to signal! Of course I’m guessing here having no knowledge of your property. Did you have a TV in the room where the receiver was left in the chair? If not, the tech was nice to leave a box for you at all. They aren’t meant to be moved around. Never call for an install until you are ready! Try Hulu for your missed episodes of Survivor, or the network who has these on their web sites. As far as your contract, how else would a company install an estimated $2000 in equipment and then pay for labor to install it without obligating the customer to stick around long enough to pay a portion of that back. Let’s face it, every company has a “free something” plus a discounted TEMPORARY service! What would keep customers from changing company’s every 12 months to get the free and discounted stuff. You do know people do this!! The company has to ensure they make a profit too, thus the contract!! I’m just playing devils advocate to hopefully get you thinking about your issues. I am not nor have ever been an employee of Directv. Hope you get your issues resolved!

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george February 16, 2014 at 5:08 pm

mr white all you care about are the people that work for you and your bank account mr white aka mr money bags

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Kent Schorn February 15, 2014 at 2:40 pm

Proud Dish network user here! That is after the endless trouble getting someone to INSTALL our direct TV. Or even CARE for that matter. I work 6 nights a week and have a new born at home. This was my only time to take my wife on a well deserved night out for Valentines day. I’ve now been up waiting 6 hours past the time they should have been here and not a person has shown. I was ASSURED 8am to noon slot after explaining this. Now my Weekend is ruined, my wife that needs a break is crying and I’ve been up 24 hours and no one cares! A woman that’s a MANAGER (By the way her name is Elizabeth Employee # LKC3197) ASSURED me that I was not important, and she could do absolutely nothing but assure me that I was NOT important. I’ve been waiting all day for an installation that won’t happen. We will be keeping our current provider because your company doesn’t want our buiseness. TO ALL MOTHERS THAT SO MUCH DESERVE A VALENTINES DAY WITH THERE PARTNERS, PLEASE EXPRESS YOUR OPINION OF THIS!!!!! Its going to our local news channel! They have a story on ruined Valentine’s days. They want to hear our story. Again PLEASE. MOTHERS UNITE!

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Ron February 10, 2014 at 10:18 am

People need to stand up and ban direct tv, this is a must!! We do not want their high cost, or the tricks that are used to renew accounts.. Get them bankrupt!!

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Christina February 3, 2014 at 4:47 pm

I started at DIRECTV in July 2011, I was in the commercial retention department in Englewood, Co. I received my free programming for the entire time of my employment, I left DIRECTV in July 2012 to pursue a new opportunity. When I filled out my form for programming, I selected the four receivers I wanted active and the programming (all of the regular programming and movie channels). I never requested any additional programming such as the paid sports packages. I have called off and on over the 18 months to have my account cleaned up and each time I encounter a representative that has no clue how to handle my account, which I am assuming is a 3rd party call center that does not get free programming codes like true DIRECTV employees do. I have had to ask to have all of the paid sport packages removed so many times that it is exhausting to call over and over again. I have tried to explain to so many supervisors and all I get is a poor attitude and treated like I am trying to get out of paying for my bill, OH my bill. Let’s see about that, thank GOD I didn’t put it on Credit Card Auto Pay as I would get so much more grief. But now that I never know what my bill is each month because the charges are never right. I dread having to pay it each month. I really just want a real DIRECTV employee to look at my account, remove any off the old codes and please please just charge me for any of the nonsports packages. I did not request any hockey, basketball, football, baseball or anything else when I filled out my form after my employment ceased at DIRECTV. I want all the premium programming and all the movie stations that’s it!

This is my last ditch effort to not have to call and waste an hour of my time trying to decipher my bill, get all the codes of the paid packages removed and any credit for the unused portions removed. I sure hope this lands in the right hands for assistance, I really don’t want to make a big stink about this.

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Debbie R. January 31, 2014 at 1:47 pm

My DirecTV experience has been very different and I have been with them for years. I’ve always received help when needed and the customer service people I have dealt with have all been very nice and helpful.

My only problem right now is the decision of DirecTV to drop the INSP channel….which I found out about today. I don’t watch too many channels but do enjoy family oriented programming and the loss of this channel has started thoughts about switching service providers who will offer it (along with Hallmark and MeTV). If those two are dropped, I will be switching.

The customer service people are suggesting “comparable” channels in 363-378. But they are not the same type of family programming and certainly NOT comparable. They are religious channels…people talking about religion. I believe in God but I don’t watch these shows. A family is more inclined to watch a story/movie. And then there are those who are not religious so those alternate channels are of no interest to them.

I hope DirecTV will promote family programming and keep INSP.

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Lisa J January 31, 2014 at 1:25 pm

I am new it Directv. I came over TWC, because there pricing was getting ridiculousness. My bill had been running 62.00 then I guess after the free premium channels promo was over. I immerdiatley called in to customer service and told them on the 17 of Jan to remove the priemium channels , oka y we have you taken card of your bill reflect the charge of 62.00 then on the 25 of Jan they removed the 112.00 from my account. I was so furious I could not hardly get the words out fast enought. Return call to c/s wwas made again, we will refund your money by expitited it will be there on Tuesday. Nope the money was not there, on Wednsday made another call to c/s. It will be there no later than Friday. Guess what, no money. Now I had already spoke to my bank actually the day it happened. They advised me to come in and write an “Affidavit of unauthorized Funds” so that is what I’m going to do! Reach out to you banks they may help you. I did what I was suppose to do,they didn’t. I’m going throug treatments monthly I don’t have any room for errors,not mine or anyone else’s. I would fight for 10.00. It’s the principle in all of this. They try to BULLY people into accepting the credit to your account. No I will not be bullied and you should not either, stand up and fight for what is yours.i will call them everyday,!! I never was able to speak to finance dept or a supervisor.

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Brittney H January 30, 2014 at 7:19 pm

Though he will probably never see this, I wanted to let the precious CEO know that my family has been a long time customer of DTV. My mother has had directv since 2001, and I have been a customer since 2012. I have always loved the service I got from their programming. furthermore, I am a hive fan of Undercover Boss, and when I saw the Directv episode, I was so pleased with Mr. White and how kind he seemed. HOWEVER. If I am paying over $200 a month for the premium package and high def receivers with DVR, I expect to get the channels I want. That is why I paid premium. So you take away the weather channel and continue to say that you don’t care what the customers want? Isn’t that what a business is about! Their customers?! Without your customers, you would be NOTHING. So you’re big corporate America sitting in your nice, comfy office with your cliche of a family in a huge house high on a hill, but think about who got you there! Not your work ethic, not your skills, your customers. You’d be unemployed without the people subscribed to directv. So to sit there and say you don’t care what we want, fully enrages me. I’m paying out the ass for all of the channels, so GIVE ME all of the channels. Don’t take it away because you don’t think there’s a high enough viewer volume. It isn’t as much losing the channel that pisses me off so much as it is with you corporate f***s caring about nobody but yourselves and what money goes into your pocket. I know that I’m considered a “valued” customer. But I don’t feel very valued when you go and say you dont care what we think or want.
I suspended our account because we moved, and I figurwd that would save us a lot more money than having moving fees or what have you. It gets reactivated in April, but if there are no improvements in the way you treat and respect your customers, I wont even reactivate my account.

Screw you mister CEO.

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Carmen McKinney January 30, 2014 at 7:56 am

DIRECT TV is a freaking joke! I cancelled them for personal reasons, had service with them since 2009. While trying to cancel, they kept trying to get me to stay..Then they told me to send back the SIM cards which I did the same day I received the envelope, then received the last bill in detail which stayed 0 balance, they received the cards, I was owed 25.00 remaining from the bill I paid before cancelling. Six weeks later, they debited my credit card for 9.98. I called and asked why they went into my bank account six weeks later from the cancellation date, they kept me on hold, comming back to the phone trying to get me to want them back. I got upset, told them I didn’t want their service anymore and the reason for me calling was to find out why they took money out of my bank account, finally she said she had to go speak to the supervisor, came back and told me I had not paid for two movies that I ordered back in 2009. Really??? After me giving her a few choice words, I asked to speak to the supervior, back on hold AGAIN!, when she returned, she stated the supervior is to busy and that she will reverse the money into my account. I then asked her why DIRECT TV have my bank account still active? No answer to that question, well the next day, of course, no money reversed, called back the next day and they said the will mail me a check by 30 days…I will be waiting and they will get a call from me again if I don’t receive it..I am still trying to make sure they have deleted my bank information. I am afraid they will use it again. Personally I am not through with them yet…I want my money back (don’t care if it was 1.00) IT IS CALLED STEALING!

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Roger January 25, 2014 at 12:45 am

I am so d*** disgusted and out raged to say the least with DirecTV. My credit card was on file with them and after seven months of double and triple billing I cancelled the CC and paid them directly! Furthermore, the customer service is appalling and all they do is argue and try to convince me I am wrong!
However, this is where I really lost my cool and that is; the way they treat our service men and women when deployed! DirecTV refuses to take pause, but continue to bill them for service while deployed!
I’m a USAF pilot. I flew transport type aircraft then later transitioned into combat type aircraft. If I could, I would commandeer a C130, load it up with tons of COW DUNG and drop the loads on both of there corporate offices! That is what I would call the perilous DASY CUTTER!
We service members are now on a mission to combat STUPED DIRECTV. Also, we have alerted the pentagon – hopefully they will drop the hammer on them soon.

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Nancy March 27, 2014 at 5:55 pm

Anyone who would give a corporation their credit card is clueless. Why would a corporation want your credit card? I am so amazed how many people complaint about the robo-billing by a corporation, when in fact, they gave the corporation permission to do exactly that. Seriously, who in their right mind would give a corporation a credit card? Corporations will just robo-bill your credit card any amount they want and you will not be able to get your bank to remove the erroneous charges because you “authorized” DirecTV to use your credit card. Consumers, you have got to start educating yourself, seriously why would you give anyone your credit card? That is as stupid as giving your SSN to a corporation or medical provider. If you could not forsee that would happen when you freely gave your credit card to a corporate to use, then actually you got what you paid for. Grant, it hurts, but maybe you will not do that again. Take responsibility for your own actions.

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Tad January 23, 2014 at 2:28 pm

I recently signed up with Directv and was well aware that I was signing a 24 month contract, but I was not aware that I would be charged $220.00 to have my service moved. I called today to inquire about moving (5 miles from our current location, at the most) and was shocked when they told me of the outlandish fee. The rep I spoke with informed me that if I was a customer for longer than a month and paid my bill on-time every month, then there would be something they could do. I am set up for auto payments and am never late on anything, so that’s not a problem, but since I have only been a customer for a month, I am screwed. It didn’t matter that I was a long time, good paying, customer for many years before and the only reason I haven’t had Direct for the past few years is because I lived in locations that couldn’t get a signal or I was deployed. I’m not sure why Directv would rather I cancel my service and pay a $400 disconnect fee and they lose my business for ever, instead of waiving the moving fee or at least discounting it to something reasonable and keeping my business gaining much much more than $400 in the long run. Afterall, it’s not like I’ve never been a customer before! The early termination fee is something you are made aware of when you sign up, but they don’t care to tell you that they’re going to rape you if you ever need to move. Had I known that, I obviously would have waited until I go to my permanent home, but I’m sure all the rep cared about that day was signing me up so she could meet her precious quota. I will never ever ever ever sign up with this rip off company again. $220 to have someone come out and set up 2 boxes is RIDICULOUS This money hungry company clearly does not care about growing their customer base.

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Patricia Miller January 18, 2014 at 3:02 am

I have been trying for over two and weeks to get my money someone at your company stolen from me on my bank card. I have a family of 7 to take of alone. I do not have $502.25 to give anyone. Now all the CEO or who ever are having great meals, mean while ,my family is eating corn flake and soup. I have a buget to go by. I am a disable Vet. with 7 years USArmy, and my husband 24 years Army, and he past last year. We just want the money back. Then to take the money and don’t know who account you put the money on. That what so bad about it. My family is with out because some mess up. Tell my little boy why moma could not even buy cake mixs, to bake him and his brother a cake even. I’am up set? because with out us, the company would not be, your company went in to my account doing Christmas at that. Being the CEO of the company Mr. white, I look at you, on how Customers are care for. My son will be 10 on 1/19/14. My husband and adopted three brothers before he past two years earlier. I have to keep my buget, and with this funds stolen, Something we had go without, I will never use my card to pay your company or any company after this.

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Eddy January 27, 2014 at 10:33 pm

Give them the money back DTV!

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Nancy March 27, 2014 at 6:00 pm

Again, as long as you give a corporation access to your bank account or credit card, they will robo-bill, and there is no recourse to recover the losses with fraud prevention because you freely gave the corporate “approved” access to your bank account and/or credit card. Consumers need to wise up, get educated and learn to stand up for your rights. When a corporate wants your credit card or access to your bank account to robo-bill, you have to say “NO”, there are other options to pay. There is not legl reason to give a corporation access to your bank account or credit card to pay for services, this is just flat-out ignorance.

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Carol B January 13, 2014 at 9:17 am

I think is ridiculous that directv who contracts with MASTEC has this employee working for them….this is not his only crime to date.
The Chenango County Sheriff’s Office arrested a Town of Greene NY man for Felony Criminal Mischief in the 3rd degree for an incident that occurred in the Town of Greene.

Deputy Messina responded to a residence in the Town of Greene, NY for a report of criminal mischief that had occurred in the Town of Greene. The victim had filed a complaint that a tenant had drilled a hole into the bottom of a fuel oil tank causing the fuel oil to leak out. An investigation into the incident led to the arrest of Jeremy M. Cruz of the Town of Greene, NY on December 31st 2013. He is charged with the class E- Felony of criminal Mischief in the 3rd degree and was issued an appearance ticket for the Town of Greene Court and will appear at a later date.

Arrested- Jeremy M. Cruz Age-29

Charges- Criminal Mischief 3rd.

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Nancy March 27, 2014 at 6:02 pm

The corporate level of DirecTV had committed other felonies that makes this one look cookies and milk.

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Dena Adden January 9, 2014 at 5:31 pm

After 5 receivers being sent to us that 4 of them didn’t match our equipment, Helen fixed us up along with Adam in Utah. We spent countless hours on the phone. Finally after 22 days of no tv on our secondary tv, we actually got service last evening. It was getting comical finally. I still have the direct tv service because I have no other choice living out in the country I can’t receive cable or phone company service. Thanks!!

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Anthony January 8, 2014 at 11:05 pm

I will never refer a friend and I will be contacting corporate in the morning. DirecTV has the utmost worst customer service and did not offer anything to resolve my dispute other than pitiful apologies.

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Tiffany January 3, 2014 at 9:55 am

the day after New Years I went to buy my disabled daughters medicine at the pharmacy with her disability money just to find out it had a $0.00 balance. I went back home and called the card company just to find out that Direct TV had charged $432.00 from the account. I wouldnt be so upset about it except that I DO NOT have Direct TV service nor have I ever!!! Nobody is being helpful about the situation and they just keep transferring me from one voice mail to another and I NEVER hear back from any of the voice mails. I have contacted the card company that the money are they are ready to take legal action since Direct TV did draft this money without my consent. At this time it is Federal offense seeing as how it is disability money for a minor!!! (Hope Direct TV see’s this post)

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April January 2, 2014 at 5:39 pm

I wouldn’t recommend DIRECT TV to anyone. Very poor customer service and don’t try to call the President’s office! You would be better off talking to a brick wall! Their slogan should be: AN UNPROFESSIONAL COMPANY THAT YOU CAN’T COUNT ON FOR YOUR TV ENTERTAINMENT!

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Felicia December 24, 2013 at 6:05 am

Directv withdrew 353.00 from my account December 20. I told them in September that they did not have permission to take money from my account, and to send me a paper bill. Since I had a debit account card number on file, they used it and emptied out my account. I have a zero balance. Please be aware that if you cancel your account or your account is canceled before you send back their equipment you will be charged for the equipment as well as the early termination fee, If you have a card on file, they do not need your authorization. I did not receive prior notification that this action would happen. I have reviewed numerous complaints on line about this happening to other people ,,,,since this has happened to me. Merry Christmas DirecTV hope you have money to buy your Christmas Dinner. I don’t.

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Jason December 21, 2013 at 11:00 am

Directv fraudulently setup my credit card for autopay to clear out my bill. When I set up the account 4 months ago, I did not set up autopay with my credit card until I knew there were not going to be any inaccurate charges, as there always are with these companies. My bill was two months behind and set up for disconnect on Christmas. After receiving 30 calls a day from Directv, I finally sat down today to pay my bills. When I was talking to a customer service rep to make a payment, I found out my credit card was billed this morning for $189 on autopay. This included (as I was trying avoid) other charges for HBO etc. The supervisor would not get on the phone to tell me who set up my card to be used to pay the account with (as I sure didnt!). The agent told me I had 3 cards on the account and they must have picked one that would go through and pay the account with. I am furious with this complete illegal act of abuse with someones credit card and will continue to make complaints until this does not happen to someone else! Merry Christmas to my family….

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Nancy March 27, 2014 at 6:11 pm

Again, do not give access to your bank account or credit cards to a corporate. The reason the corporation wants access is so that they can robo-bill you account, debit false charges etc. Why? because they can and you cannot fight them, because you waived your rights away when you gave them access to these financial instruments. Seriously people, I am still amazed at how many people blindly and freely give a corporation access to their bank accounts or credit cards. Do you think these corporations are your friends? Seriously, think about how much DirecTV’s CEO’s makes, $20mil USD annually, how do you think DirecTV gets that money? Robo-billing is one of the tools they are using, there are several others, but seriously why would anyone give a corporation access to their bank account or credit card? Just plan ignorant. Take responsibility for your own actions, and learn from the mistakes. Did you know that while they have access to your bank account, they have access to ALL your banking information, your online bill pay, balances, etc. Again, read the fine print when you give them access to your bank accounts. If you have given a corporation access to your bank account or credit card, the only way to stop them is to close the bank account or cancel the credit card. Else they will robo-bill for the next several years and you will not be able to recover losses because you gave them the right to have access to your finances. Wake up people and start thinking before you freely give our your financial information.

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Sara Riggs December 15, 2013 at 10:24 pm

All I wanted to do was pay my past due amount through the automated system. However the automated system is so bad that it charged me the whole amount of my bill which is not what I wanted. So I called Customer Service( yeah right). The lady I got was not very helpful, first she she couldn’t pull up my past due she couldn’t get back to that screen then she places me on hold for a while then she says she has to submit a request for my credit and it may take 5 to 10 business days before I get a response back about my credit. That is where I got upset. So she never tried to help me or get a supervisor or anything. What really was the icing on the cake is that she hung up on me and that is not cool. I want something done about this matter. This is the poorest customer service I have ever received.

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Celestine Newman December 14, 2013 at 4:16 pm

To the CEO of Directv I had a horrible experience with a customer service rep by the name of Gabriel. Just a rude and lack of training individual. I call time to time to keep questioning an extra 10 dollars on my bill. No one could give me the answer I just end the call frustrated as ever. I spoke to Gabriel and he wasn’t able to answer the question also and i was starting to detect frustration in his tone , I just asked for a supervisor and he had the nerve to ask what do you want one for. I informed Gabriel once a client ask for a supervisor end of conversation and he not to question me. He was argumentative and suggested that I should talk to someone in tech department. I informed Gabriel to send me a supervisor and don’t transfer to to technical support my system is. He asked was I going to complain about him just get my the supervisor. Well Gabriel decided to send me to tech support anyway. The young man by the name of Scott felt my wrath. i did apologize profusely to Scott I was angry at Gabriel for being an asshole. Scott got me to Mertis the supervisor who explained what I was being charged the extra 10 dollars. I don’t have a hi-fef tv my floor model tv is 20 plus year old. I asked did they offer a non high-def dvr receiver, and was told when the appt was set up I should have been given a choice. Well I wasn’t offered that and for almost 2 years that adds up to over 200 dollars. Then the supervisor states that I can’t comp the money back to you. Really I was still upset when I hung up with the supervisor she didn’t give me a solution to my problem only what she can’t do. I wanted to know also what was going to happen to Gabriel and I wanted a supervisor to call me back concerning this is. I never got a call back and called Directv back and requested a manager to call me. I still haven’t gotten that I call. I so want to cancel my service due to I feel that I have taken advantage of. The CEO should do some undercover cover work on the call center agents just like he did on under cover boss. Seems like the agents are lacking good customer service skills.I wanted to send a e-mail to the CEO due to I was so pissed off on the what I been going through for the last couple of months. Looking at all these post something isn’t setting well with the viewers. The service is very expensive to the point seriously thinking about jumping ship. I’m going to wait and see if I get that call from a manager anytime soon.

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Kimberly December 4, 2013 at 11:14 am

They got a complaint every month this year, thats what they lead in complaints and piss poor customer service.

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Kimberly December 4, 2013 at 11:10 am

IF anyone decides to file a law suit let me know I am in as well. I know we will win if we all fight together.

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Ron February 10, 2014 at 9:55 am

Count me in also, Im tired of being told what Im going to watch, what Im being told to pay. Im sick of dtv taking money out of our account , no service and prices for a tv package that is over half radio stations!!

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Kendra February 27, 2014 at 5:58 pm

They auto debited my card after I told them that I did not give them permission to debit it. I have since filed complaints with the CFPB(consumer finance protection bureu), The BBB ( Better Business Bureu), Virginia Attorney General, and Consumer Affairs. I strongly suggest that you follow suit, because if we say nothing nothing will be done about this company.

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Leslie February 28, 2014 at 8:26 pm

Why can’t we all get together and file a class action lawsuit against Direct TV at the same time about the canceling fee. Because I need to sue them to get $484.79 back that they still refuse to return.

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Kimberly December 4, 2013 at 11:00 am

I have been in good standing with direct tv for about a year. Both me and my husband are service members in the army and we both came down on orders to deploy;therefore we had to cancel our service and moved in with a friend temperarely until we flew out, which was about a month after we canceled the services with direct tv at the time of cancellation we gave them the new location of where we would be staying. i made sure I covered all of my ends before the move. It took direct tv a two months to send the box to me so i can mail them there reciever back they kept blaming the fact that I have not recieved the box on the post office, because i kept calling so much everyday I finally talk to one of the representatves in which i verified they were sending the box to the currect address which they weren’t meanwhile the were charging my card for the equipment not being returned within the timeframe, but that was not my fault that they have idiots working there. So they finaly recieved the equipment and there is no explanation as to why I have not recieved my refund (back to my card) they say they can take my money from my card even after the account is closed but i have to wait for a check in the mail. which follows the same cycle as the box they mailed out. I have been waiting 6 months for my money back and still waiting. These people are ignorant and inconsiderate. If you are thinking of getting direct tv I strongly advice you to go with a real customer friendly company that is not on the verge of bankruptcy Comcast is the number one company all my friends have switched to them from direct tv and the ones that were considering direct tv have reconsidered after witnessing then why i have been treated. This company sucks don’t ever give them your card to put on file because they are crooks, out to make a buck even if it will put your family in a hardship. They dont care.

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Melanie December 2, 2013 at 9:56 pm

I have been a customer of Directv since 2000. I would like to add that at one point, I would have given their customer service a very high rating. But I have had many technical issues with Directv lately. I had an issue over the week of Thanksgiving that they never could help me with after two failed appointments. Then today, I call in to speak with someone and to compensate me for my outage, the “supervisor” offered me a credit for the days I was having issues. She also offered me a free 3 months of HD extra. I thanked her for the credit, but told her I wasn’t interested in the free 3 months of HD. I later checked my account to find that no credit had been applied and I had been charged for pay-per-view movies while I had NO SERVICE! I called back only to be told that the pay-per-view charges wouldn’t be removed because I could have watched those movies on my computer and since I had “refused” my credit, it wouldn’t be applied. I explained that I hadn’t refused the credit only the 3 free months of HD. Then I was told to write a letter to corporate! Really??? What happened to customer service? Who turns away a credit for days they didn’t have service? And how can you be charged for pay-per-view movies you didn’t order when you had no service. I am appalled at how Directv now treats their customers. I only hope that someone within the company sees this and tries to correct the issue. Otherwise, I will have no other choice, but to change service providers and post my disgust with the company on any online site available to me!

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Kayla November 29, 2013 at 2:44 pm

I just experienced the WORST costumer service I do believe I’ve had! The “manager” I spoke with was Jacqueline, employee ID: 100619026. She was very rude! I only called because I had been trying to submit payment online and it kept telling my account had insufficient funds, but that wasn’t the case. I was the tried to be charged a $5 fee to pay over the phone and that was after I explained what happened. Her tone of voice was “a matter of factly”… She was patronizing and tried to be little me. I’ve been with this company since 2008 and I’ve never had this problem. Just sat on hold with corporate for 20 minutes with no pick up. I contemplating on changing services. I am completely and totally floored with the way I was treated by their customer service department.. It is truly sad especially around the holidays. I hope after posting this I am not only contacted but I hope that ‘Jacqueline’ has some sort of disciplinary action taken for being truly incompetent in her manager position at this company. Yours truly.

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scott spencer November 23, 2013 at 6:19 pm

NEVER! Have I been treated so poorly by a customer service person. ARNOLD!
I was mocked, and when I said I would file a complaint ARNOLD said ” Well, Mr. xxxxx. We will welcome that as well” . Ok ARNOLD! Here you go. this is the first salvo launched as you requested. But it won’t be the last.
I could here ARNOLD talking and laughing with some girl sitting next to him as I waited for his supervisor for 12-15 minutes I’m willing to bet they don’t even use their real names when identifying themselves to customers. and I don’t even know if that was his supervisor I spoke to after. For all I know it was the girl he was giggling with while I sat waiting.
These people are the most UNPROFESSIONAL screwups I have ever encountered in my life. They don’t care about their customers, they don’t care about your complaints, they just don’t care, and it clearly shows.. Never again will I deal with an entity like this.
Truly disgusting treatment. Good luck if you order.

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sandra h November 18, 2013 at 4:04 pm

Directv are the biggest crooks alive. I have the same package, but every month my bill is different. I don’t order movies. They monopolize the town I live in and they use it for what it’s worth. They are liars, thieves and I speak it, that they will fall. They are so rude and are not trained well, when they don’t know what to say they will hang up on you. If there was anyone else in the area, they will be through. If anyone every start a class action suit, I would like to be involved.

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Carolyn November 16, 2013 at 12:57 pm

The president of the United States should get into this world wide problem
This is robbery to treat the people any kind of way.
There has to be a attorney to go up against these people
Where are your congress people
Lets get a Bill & Law pass Against this…………………..
Lets Stop it NOW………………….

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scott spencer November 23, 2013 at 6:24 pm

I agree.. These people think they are above the law and treat customers like trash.
I have never been treated so poorly in my life by a company. I was mocked by a rep.
Then when I said I would complain. ARNOLD told me, “Well Mr. xxxxx, we will welcome that as well”.. Well ARNOLD.. I have nothing but time on my hand this weekend, and I plan on giving him all the attention he requested..
as soon as this contract is done, I will never even think about Direct tv again.
Tomorrow morning, I’m going to home depot to buy wood to make a sign for my front yard (that happens to be next to the city park that see about 200 people per week) and I will give Direct Tv all the attention ARNOLD asked for.

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Ms. McNeil November 16, 2013 at 12:43 pm

Ok, so I’ve been with directv since 2009 it’s now 2013. Last year I received a call to upgrade my dvr, the lady stated I was due for an upgrade. Note I didn’t call them. I was already out of my 2 yr. contract. Today I call to cancel because I found a better deal, the rep tells me you’ll have a partial payment plus $20.00 per month for early cancelation. WHAT????

How can I be under a contract that was up 3 years prior? They said, when you upgraded you dvr. First I didn’t upgrade it you did, you called me and none of that was stated. I hate this company and will start another class action suit if need be… Too many people are complaining about the same thing for us to just be forgetting. (By the way that’s what a rep told me, “customers forget because they hear what they want to hear”) I’m not paying $220.00 for something’s I never agreed to.

They’ve already been sued for 14 million in 2010, still they keep up the hidden contracts. Smh when will they learn.

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Sherry Brown November 18, 2013 at 1:39 pm

Please let me know if you start a class action lawsuit.. Today I went to pay my power bill just to find out that they took every single dime to my name off of my card and I do not even have their services and now my power is turned off bc they took all of my money.. I called them and all they said is that well you have to go onto our website and fill out a dispute and wait 24 to 72 hours for someone to call you back.. Now my kids are in the dark. They also has charged my mother they said that she didn’t make a few payments back in 2009 so now they have added it to her bill. These people are demons…

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scott spencer November 23, 2013 at 6:27 pm

Me too. I want in.. In fact is no one else forms one, I am going to.
I am also going to the White House website to start a petition for the Fed to get involved with the way Direct Tv is treating their customers, as well as the underhanded business practices and billing.. Be sure to look for it and sign it. Tell everyone. send emails to have people sign it. They need to be taught a lesson on “Why you don’t treat customers this way”.

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Alechia Thomas November 14, 2013 at 7:29 pm

My Husband and I recently switched from Time Warner cable to direct TV about 4 months ago, The programming is great BUT customer service and communication is HORRIBLE!! Worst customer service EVER! We were told we could purchase our receivers so we paid over $300 for our receivers now they are telling us we are leasing the receivers. We are on the phone with them every single month because every month we find another unexplainable charge on our bill. Sometime we get reps who just hang up on is or reps who are rude. We have had nothing but problems since we started up our services. Like I said we absolutely love the programming but are the overcharges and rude disrespectful reps with it … I’m starting to think not. Oh and to top it all off they are telling,us that out bill is late and over due as of 4 days ago but we received the bill yesterday!! Now how does that work!?

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lucy November 9, 2013 at 12:32 pm

Very disappointed requested a payment extention on direct tv website, received an email confirmation accepting my arrangement however my services were still disconnected. Called direct TV and no one was able to help me I don’t understand how a company can be so out of touch with their customers and not honor their word. Anyone have the number to ahigher ranking person at direct TV I am really upset about this.

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Linda Rodriguez November 6, 2013 at 3:05 pm

Good afternoon I have been a loyal customer to direct tv for the past 9 years, Last year i had to suspend my account i had moved to Bakersfield Ca there I moved in to a apartment where they did not allow the satelites on there roof ,Now i had to cancel my direct tv account , I do not want too cancel but under the circustances I must , I am an elderly woman on a fixed income Is there anyway possible this can be waived or lowered , Since i have been a loyal customer since 2004 never late on my payments does either one count for anything , Please contact me at (661)401-XXXX or (818)859-XXXX my account number # 1367XXXX Sincerly Linda Rodriguez

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Lee October 22, 2013 at 2:19 pm

FYI: Copy of complaints filed with FCC, BBB, Consumer Complaints Board
1 yr ago I joined DirecTV/Clear internet bundle promotion, assured by the sales rep that the only way to lock in the price for the length of the contract was to sign for 2yrs, but surprise – surprise, my bill increased this month.

The billing rep said I was under a promo plan that expired after 1yr. I explained that I was told my rate wouldn’t change, and she said I was given miss-information. Paying more for such bad reception when the wind blows or it rains isn’t worth it, which is why I left my previous provider, who, it turns out, was infinitely better with far more amenities for the same price.

I was transferred to a promotions rep who reiterated that the sales rep shouldn’t have told me the rate was locked in for 2yrs. I asked if this meant I could be let out of my contract since it was breached by the sales rep, which deliberately misrepresented the promo. She said it doesn’t negate the terms of the 2yr contract. Even though the sales rep that represented DirecTV openly lied, I countered, and was politely transferred.
The contract rep patiently explained the terms and conditions of my contract. My options are to buy out the contract or enroll in automatic bill pay, bringing the bill down to the original price. Auto bill pay pulls funds too far in advance of due date – overdraft nightmares for those with budget restrictions that rely heavily on payment timelines. Although the billing supervisor said there is a solution to this problem, I no longer trust the company’s integrity.

My disturbing predicament was the topic of conversation in the cafeteria on Friday, and every single person that has/had DirecTV had a similar experience, no less than 25 people, which is appalling. A few didn’t even realize they had a 2yr agreement until they called to discontinue svcs, and was told they would have to buy out their contract. Some remained until the end and some simply stopped paying. I encouraged them all to file complaints as these business practices are deplorable and DirecTV should be held accountable for allowing their sales reps to lie to customers in order to close a deal. Only a moron would willingly bind themselves to a 2yr contract that is only beneficial and cost effective for 1 year – that’s insane!

I know it probably will have zero negative impact to DirecTV, but I also filed a complaint with FCC and BBB. If nothing else, at least I can report what appears to be standard operating procedure for duping customers into signing 2yr contracts by ensuring them that it locks in the price, then holding them hostage for a year after the price increases.
I’m also lodging this complaint here because the sales rep for DirecTV calculatingly distorted the terms of the 2yr agreement simply to make a sale, and the company’s line is for me to suck it up, shut up, and continue to pay my bill on time like a good little sheep. This is wrong on so many levels and I cannot accept it without speaking out, and hopefully it will help the next unsuspecting victim avoid this pitfall.

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Desiree Flores October 20, 2013 at 4:14 pm

VERY VERY VERY POOR SERVICE! THIS COMPANY SHOULD GO OUT IF BUSINESS! I dont recommend this company to anyone. Agents and technician have very bad service.

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Alechia Thomas November 14, 2013 at 7:32 pm

I AGREE!!

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Robert Beard October 9, 2013 at 9:44 pm

Do I believe that CEO: Michael D. WhiteCFO: Patrick T. Doyle COO: Larry D. Hunter will read this message, NO! anyway, you guys begged me to come back after leaving you before, you said we will give you $200 and NFL package and install all your rooms. That did not happen because I never got NFL package, nor did all my rooms get wired, excuse after excuse. So DirectTV expect me to leave again and never come back. I am so mad that I plan to tell all my friends on Facebook, Twitter, etc to pass on you and go over to DISH. What a Freaking Joke.

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Reina October 9, 2013 at 2:21 am

They also are doing this to my huband and I . Saying we ‘Authorized’ them to take the payment out and we did NOT . The ONLY reason we gave them our debit card number is because we HAD to in order to get service to start from them . I am going to call my local news station and tell them my situation and see if they can do a story about this .

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rick roson October 2, 2013 at 5:15 pm

i have never delt with such a screwed-up chicken s*** outfit. By the time my 2 year contract is up they will have f***ed me out of almost $500.00 over the monthly fee that i bilateraly agreed to with their customer service rep. on the day of installation. according to their contract and a letter i got crom corporate they can do whatever they want as for program package changing, pricing or anything ease they feel like doing. on the other hand the customer has absolutly no rights at all. if anyone starts a class action suite please let me know so i can be included. i did file a complaint with the FCC and better business buearu, what a joke!!! just like their customer service.

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Delores Crain September 23, 2013 at 1:11 pm

This is a very unreliable company! My phone provider talked me into switching to Direct TV Sept of 2012. She totally misrepresented the program, equipment fees and prices. I was to save $25 per month by switching, but instead it cost me $25 more each month after the switch to Direct TV. They refused to let me cancel due to misrepresentation by their agent, CenturyLink and I am stuck with this lousy TV provider for another year! Dropped down my package to reduce costs and had the package I went down to misrepresented by the customer retention representative of Direct TV. They should be out of business!! I believe this company represents the worst in customer service and TV programing.

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brenda lea September 23, 2013 at 11:22 am

I have had direct tv since we had a space ship dish in our back yard. I have never been threaten by a representative with any company and treated the way I was treated. They are the most unprofessional people I have ever dealt with in my 17 years of running two businesses. I am hiring and attorney for the representative with their company who threatened me over the phone this is company needs major complaints filed against them.

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Kevin Kirk August 29, 2013 at 2:33 pm

My wife bankruptcy and I was a Co applicant, she had a previous account that was included in the filing. And to protect my asset I Co applied. . Even though her account has been discharged, direct TV will not open an account for me. I have never had an account and I passed the credit check and was given full discounts and free equipment with the install. Direct TV placed my account on hold the day of install, and now they are telling me that I MUST pay full price for the equipment and I MUST have a CC not debit but CC on file for 3 years! And that I’m eligible for any new customer discounts. Everything will be full price!

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kathryn daley August 27, 2013 at 8:56 pm

IF ANYONE OUT THERE FILES A LAW SUT AGNIST DIRECT TV IM IN. THEY ARE AVERY BAD COMPANY AND NEED TO BE OUT OF BUSINESS’ THEY PUT ME ON SOMEONE BILL

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anthony piazza August 19, 2013 at 6:53 pm

My wife and I were so excite to order direct TV as I have friends and relatives who have Direct and enjoy it. However, my relationship turned in a very disappointing experience. I placed my order with Lindsey explaining to her that I have 6 televisions in the home. We needed two to have DVR capabilities. She told me I need one Genie and two Mini Genies. However when the tech came to my home to install he advised me that I needed 3 additional boxes to receive any signal. He also told me that would be $6.00 per month for every additional box, plus an additional service charge. When I explained this to the supervisor on the phone she could care less. By he way this is after I had to add additional charge of $7.00 per month for insurance, after I placed the order with Lindsey. It appears that Direct must have learned there sales skills from the auto industry sales lot. To say the least I placed my install on hold. The tech also mentioned that this has happened before where the customer is not told the TRUTH…Beware

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Diane August 16, 2013 at 10:35 am

I called direct TV to schedule a payment for 4 days in the future. They took my payment out that night. I get paid weekly. I schedule payments for my pay day. When I called to see why that was done I was told direct TV did not have the capability of arranging future payments. Ok fine why wasn’t I informed of this. I would of simply waited 4 days. I am a single mother and grandmother supporting my family. I was outraged I got a supervisor on the line who promised to do an urgent request to reverse my payment because of the true heartship their error has and had caused. She lied it was never requested. All the calls are recorded. I think the moron who didn’t know future payments couldn’t be done should be fired. What’s worse is someone of management status outright lying to me she should definitely go.

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Chris Lytle August 5, 2013 at 1:26 pm

I had DirecTV for over 4 years. Because of pricing, I recently switched to my local cable provider. Months previously, I had to have one of my boxes replaced. I upgraded to an HD DVR box. I did so over the phone, and was NOT told this would renew my contract.
Regardless, I still canceled and via a supervisor, I filed a dispute. She told me someone would contact me within 7 days.
Needless to say, I was NEVER contacted. DirecTV debited nearly $900 from my checking account today.
THAT is truly SHADY.
I am currently seeking help wih my attorney friend, and using ALL available options, including local TV, to give them the most unfavorable publicity.

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Diane August 16, 2013 at 10:56 am

What right do they have to go in anyone’s checking acct. Without prior authorization? That is very shadey. Unless they improve dramatically they’ll never be able to compete with the more reputable cable companies.

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MARK August 3, 2013 at 3:14 pm

I currently work for directsat. One of the largest contractors for directv in the country. I work out of the chicago/cook county south office. I can tell you that directv and directsat have one of the most horrendous employee treatment models Ive ever seen in my entire life. They have not raised their employee pay in well over 7 years. Its a company where you can work for 10 years and your pay actually goes backwards depending all on the customers we service. If an elderly customer puts a tv on the wrong input for instance, they lower our pay. If a customer buys a new tv and cant figure out how to hook up their receiver to it, they lower our pay. If a customer has a tree fall on a dish that we install within 90 days, they lower our pay. If a customer buys a play station or xbox for their kids and disconnect the directv or buys a dvd player and cant figure it out within 90days from the install…yes you guessed it, they lower our pay. If a box shorts our and goes bad, no matter how beautiful the install was done…they lower our pay. Its disgusting. We go into areas where the police dont even go and put our lives in jeapordy climbing on dilapidated roofs in rain and snow and directv and directsat lower our pay based on horrible things. They now have a new matrix we have to live up to known as customer satisfaction. This is understandable but if you dont recieve a 9.6 on your satisfaction score…they lower our pay. Customers think they are doing us a favor by giving us a 9 our of 10 and in reality they are participating in lowering our pay. When is the last time you noticed a 9.4 on your phone key pad? I have put up with this for way too long and have applied to different companys. There is a very small but powerful uprising going on and I hope it goes well. Directv requires us to be at a certain level and here comes directsat who aquires a contract and requires those levels to be higher then directv actually requires. Its the same thing as going to sams club to buy water and turning around and selling it at a higher price just to make a profit. Only its being done with human beings sending them into some of the worse places and conditions in chicago. There is nothing to look foward to working for directv and there certainly is no future here. The employees are about ready to take to the streets with signs letting the public know about the horrific employee abuses. Peoples (the publics) reaction to this, in todays hard times, is always met by shock. This is a powder keg waiting to explode.

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dee revell July 26, 2013 at 11:53 pm

also if anyone here live in California there is a class action law suit against directv on a state level already underway im trying to get one going for all states

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Doris Walker August 2, 2013 at 12:27 am

Dee, I just had money taken out of my bank account on July 8th and August. I am from Oregon and I would gladly go in with you. Please contact me. Thank you.

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Tiffany August 7, 2013 at 10:59 am

I live in Missouri, but I’m in as well. I’m a long time, former customer and yesterday DTV debited money out of my account. When I called I was told that it was for movies that the faulty equipment failed to charge me for in 10/2010 and that the movies were ordered with my remote. WTF! Three years later? Funny because I haven’t had a landline in more than 5 years, so how is it that the movies were ordered with my remote? The receiver has to be connected to a landline. All employees that I spoke with mentioned that the equipment is faulty. Mmmm, headline: DTV CHARGES ADDITIONAL FEES TO CUSTOMERS AND FORMER CUSTOMERS DUE TO FAULTY EQUIPMENT. Sounds like a class action suit to me!

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Diane August 16, 2013 at 11:02 am

I guarantee you’ll never see that money. Policy states 3 to 5 business days. Call back and ask if they can tell you what remarks are on your acct from your last call. You’ll hear no mention of a refund. It just happened to me. I hope the CEO is enjoying his Glam life. I wouldn’t expect it to last too much longer with the way this company is run.

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Courtney Tillman September 18, 2013 at 5:22 pm

This was the message I e-mailed to the president of the company today.
“I have been bounced back and forth for over a month now and I am constantly told that DirecTV just mailed the refund check. I was told when the equipment was returned I would receive a refund check and it could take up to 30 days. I called and verified that the packages were received on August 1, 2013. I called again on August 28, 2013 and was told that the refund has been sent. I waited a while later and called again on Sept. 6, 2013. I was then told that the check had been sent out first class on that date and it should be here Sept. 9 or 10. I called again on Sept. 11 to confirm that the check had been mailed to the right address (it was). I waited a couple more days and called again on Sept. 13, 2013. I was told on that date that it would take 3-7 business days to receive. On Sept. 17, 2013 I received an e-mail stating that my refund check was processed on Sept. 16, 2013 and that I should be receiving my check in the mail shortly. I called DirecTV once more on Sept. 18, 2013 to find out what is going on with my refund, why I am constantly being given false information to and who I can talk to to resolve this issue. I was told that I can contact corporate headquarters through their website.”
I am currently waiting for a response from them and I would be more than willing to try to get a state level class action lawsuit going here in Ohio. They have taken money out of my account twice now without my knowledge. Both occurring in July and adding up to over $500.00 not including the overdraft fees that occurred from the transactions.

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Carolyn November 16, 2013 at 12:44 pm

please keep me updated about any classaction law suit
I been under so much stress with what they did to me

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k. Anderson February 6, 2014 at 4:24 pm

I live in Bakersfield and have had Direct TV withdrawal over $2500.00 in recurring charges for the last 18 months “Don’t Even Have Direct Tv” Please Help!!

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dee revell July 26, 2013 at 11:49 pm

I have contact a law firm that specializes in class action law suits if they decide to take this on I will let every one on here know im sick of directv treating people like this and will take this as far as I can they need to know they cant treat people like they do shame on them

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dee revell July 26, 2013 at 11:07 pm

we need to find a lawyer to start a class action law suit against this company they took money out of my daughters account and she doesn’t have service with them does anyone know a lawyer willing to start the suit im sure there would be plenty of plaintiffs they have me owing a bill in a state I haven’t lived in since I was 11 when I tried to talk to them about it they wanted my ss no and credit card no I don’t think so if some one knows a layer let me know I will contact the and get the ball rolling and we need to contact the attorney generals office in our states and in California.

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Sherry Brown November 18, 2013 at 1:33 pm

Please Please Please if you find one let me know. They just done the same thing to me and I don’t have their service and the lady had such an awful attitude and that was the money I had to pay my power bill. Now my lights are off… And they just said well I’m just trying to help you.. Really???

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Evanjelina July 26, 2013 at 8:32 am

I am going to miss my sisters wedding in Indiana. Because direct tv accidently cleared my bank account. They said sorry but we will credit your direct tv account. And we told them we need that money. So they told us we will see are money back on our account within 72 hours . well 72 hours came and went with no money. so we called back and now they say 10 to 15 days. my sister is getting married tomorrow. I don’t want to call her and tell her we will not be making it. To make matters even worse my son was going to say his good byes to our family at the wedding. He is joining THE US AIRFORCE. We are suppose to leave here in seven hours. Direct TV you ruined everything. I don’t know what to do.

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Doug Beaver July 19, 2013 at 5:44 pm

Recently needed service. Took 11 days to get a tech out. But what really fries me is that Direct TV refuses to get the PAC-12 Network. I have contacted the Pac 12 and they tell me that they are offering the same package to Direct that Time Warner and Dish has and the USC/Biston College game is already scheduled for the PAC 12 telecast, and Bruin fans you will be on the Pac 12 too.
I do not want to change, but I want the PAC 12 Network.

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Christina July 17, 2013 at 8:28 pm

Ordered our directv service in March, as of today July 17th. it’s CANCELLED WITH NO DISCONNECT CHARGE. Within the time we’ve had the service it’s hasn’t worked more than it worked. We allowed ONE technician to come out.. He came out we still continued to have problems so we cancelled.. We talked to a supervisor every time we called, not a sales rep or technician.

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Pamela Rosengard July 11, 2013 at 10:07 am

HORRIBLE COMPANY 4 MONTHS AS THERE CUSTOMER I HATE THEM SO MUCH, I WILL BE FILING A LAW SUIT AGAINST THEM ANYONE WANT TO JOIN ME

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carla west July 25, 2013 at 10:52 am

The worse company I have ever had to deal with. Customer service sucks on the highest level of sucktivity. I been calling directv office since Friday. I have been put on hold for at least 25 mins several times trying to get my issue resolved. Scheduled an appointment for a tecnician and superviser to come out and address the installation problems that I was having and to look at the damage wall that the tecnician left behind. He tried to cover it up using two different colored plates. The covers was pushed from the wall by the cable line because the screws was screwed in the sheetrock sideways and the hole was steal showing. Appointment have been made for me that I did not appove. He did not know how to connect the equipment or operate it. I had to show him which input to choose to operate one of directv cable boxex. Now just had to argue with customer service because I dont want to renew my contract. The company wants to charge me for the next 2 years even though the equipment never was installed correctly.Stating because the receiver was activated the contract was renewed. They say I am a valued customer….I hate to see how a regular customer is treated.

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Jenny M August 4, 2013 at 11:31 am

Amazing. I had the same experience, 3 calls to DTV. Should have simply called the police on the installer, and created a report. Maybe THAT would get their attention.

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mary otieno March 19, 2014 at 2:21 pm

They gave me Four quotes, and each times it went up. I cancelled the services.
the did not refund my installment FEES. THEY WANT ME TO RETURN THERE EQUIPMENT,BUT HAS NOT SEND THE POSTAGE FREE BOXES AS PROMISED.
THEY HAVE CALLEDME “CRAZY” for refusing to pay the higher quotes and let them pull
from my credit card
I guess these were workers,THEY hAVE yelled at me when I tried too
explain to her/him that I did not want THE highest price product THEY HAD. I was always TRANSFERRED
from one department to another one, each time I WOULD GET AN EVEN MORE INEPT PERSON.

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Paul Schwab July 10, 2013 at 3:02 pm

One of the biggest misrepresentation companies I have ever encountered. On three occasions I placed orders for Direct TV and each time when the technicians arrived, the order was different from what I was told on the phone. Prices didn’t match; equipment was not what I was promised. The technicians even claimed that they hear the same thing several times per week when they arrive for installation. I was told then by a supervisor that someone would contact me later today. Hours later and I have not heard from anyone. I intend to contact the Better Business Bureau, however, when I mentioned this to supervisor, it did not seem to register. They simply do not care about CUSTOMER SATISFACTION.. I do not recommend this company since they misrepresent products, services and prices. I will not stand for this since I spent my entire working life in the service of others. DIRECT TV IS DEFINTELY A CUSTOMER-NO-SERVICE COMPANY.

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Gema E July 9, 2013 at 6:52 pm

I am cancelling the order and if they try to bill me or stick me with any AMOUNT I WILL SEE THEM IN LAWSUIT IN COURT FOR MUCH MORE THAN THE ONE YEAR…THEY LIED, THEY ADDED INFORMATION INTO MY ACCOUNT THAT THEY NEVER SAID TO ME AND I WILL FILE LAWSUIT AGAINST THEM IN A BLINK OF AN EYE! THAT SIMPLE…. FRAUD / SCAMMERS BUT UNFORTUNATELY I WILL PROCEED AGAINST THEM LEGALLY. THEY ARE ALREADY SCREWED FOR ADDING TO MY ACCOUNT ADDITIONAL FEES THEY DID NOT TELL ME ABOUT!

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Gema E July 9, 2013 at 6:48 pm

DIRECT TV IS THE MOST FRAUDULENT COMPANY I HAVE EVER DEALT WITH! They lie, they bullshit u and they deny providing you fees and they then added to your account. Unfortunately I have contacted the FCC, I am contacting the State and I will proceed till the end against them! THEY ARE THE WORSE!

FRAUDULENT COMPANY!

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GARRY May 19, 2013 at 3:43 pm

(Section 5 paragraph e) direct tv wrote it they should be able to understand it. makes me wonder if anyone there has a lick of sence, from the top down

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Susan May 9, 2013 at 7:30 pm

Your sales people inside a store totally scamed us and told us we had 30 days to decide if we wanted to keep it. I have been told today it will cost us $400.00 for early cancellation. Then told in order to cancel we have to have a total of 5 technical calls and one service call. I called a total of 3 times now and already had one service call. They insisted for another service call. I will call as many times as it takes.
Your representatives are rude, dishonest and unprofessional.
I will make sure everyone I know and more know about this company.

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GARRY May 14, 2013 at 9:43 pm

I agree with you 100% they treated me the same way I’ll never deal with them again once you sign that contract your troubles begin

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Lee A Dykes April 18, 2013 at 9:04 am

Also to add to my last post, I requested to speak with Management two weeks ago and they still have not contacted me. So do you think that the rude supervisor did not put it in the system because she knows that it is wrong for what they are doing?

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Lee A Dykes April 18, 2013 at 9:00 am

I am trying to receive my money back that Direct Tv stole from me. I am on a fixed income and paid someone else’s bill with my debit card ( he gave me the cash) because they didn’t have one. Because of this I am assuming that he quit paying his bill which is not in my name and Direct TV took my money after me telling them not to debit my card. I was told that it was in the customer agreement and that they could debit my card at anytime. How is it in the customer agreement when I am not the customer? I do not have a Direct TV account and never signed a customer agreement. At this time I am struggling to buy groceries for my 4 kids because somehow Direct TV took every penny I had on my card, every penny!! If this issue doesn’t get resolved within the next few days I am considering contacting a lawyer because as I said I told Direct Tv months ago do not debit my card and the did anyway. I explained to them the situation and with me not having an account nor signing an agreement with them they told me it was in the customer agreement. How is that when I am not the customer?

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GARRY May 14, 2013 at 9:55 pm

the theives did the same thing to my wife because she helped me out once and paid my bill out of the kindness of her heart they think they have the right to help themselves to her account I’ve been reading their contract and have’nt found anything in it that says they can do that. at any rate its really bad busseness going on at direct tv

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GARRY May 15, 2013 at 12:13 am

i think a class action suit is the way to go they emptied my wifes account without permission from anyone. my wife and i are retired and on a fixed ss income and they took it all but $4.12

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GARRY May 17, 2013 at 4:03 pm

I understand it’s called theft by deception

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Lindsey May 21, 2013 at 2:53 pm

Lee,

Was this problem ever fixed? I currently have a dispute with my bank because they took the money out of my account when I paid for a friend. I called and spoke with a supervisor and was told the money would be refunded, but not for about 10 days.

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Alicia July 21, 2013 at 12:36 pm

We are currently going through a similar situation. We were told 5 different stories by 5 different people including 2 supervisors. we ran into some serious financial problems last month, I called to tell them we couldn’t pay the bill for the month. I was told ok no problem just pay when you can nothing is going to happen to your account. On the 15th they withdrew an unauthorized amount from our bank account. I called again and they brought up the stupid customer agreement, and said it didn’t matter what I was told the month before. The rep told me how to stop any more unauthorized payments from coming out so we followed his advise. The VERY next day they took out all but $13 from my account. I called and talked to a sup who said if I returned the receiver (which I was told to keep twice at this point if I wanted to maintain service). Then they would refund the last amount withdrawn. I called today to see if they had received the equipment, because I need gas for work. I was told they did have it but they were only going to give up HALF the cost back and that it would take over a month! We were pretty much told by another sup “sorry bout your luck, oh if you want to reestablish service it will be another 200 dollars” WTF!!! Never again! Then she denied any information to anyone higher up then her except for some jank dispute website. Thanks to google I now have the corporate # and will be calling tomorrow.

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Tiffany April 13, 2013 at 12:19 pm

I would like to know if anyone has a direct contact number for someone that can actually help. They just took made an unauthorized transaction to my bank for a large amount.
Has anyone notified any government Officials?

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Fran K April 5, 2013 at 9:44 am

I am disgusted with the service I received from Direct TV. We are a new customer and when we signed up they did not install what we requested correctly. They passed the buck to the techs who failed to show up to fix the problem. They are now saying I need to pay an additional fee to get this matter resolved and that “they do not associate with the tech’s”. I am angry and horrified that this is the way they would treat a new customer.

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GARRY May 15, 2013 at 12:21 am

they treat 2yr customers the same way maybe worst, last month i cancelled them after 2yrs and i’m still having a problem with them

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James Smith April 2, 2013 at 10:31 pm

I was very disappointed in Direct Tv’s customer service. We recently bought a new house and was low on cash. We asked if they could work with us regarding the installation fee transfering to our new home. We paid $19.95 for handling and $99 for installation, they told us that we had only been a customer for 8 months and did not rate anything special. We have a 2 year contract so we are trapped, unless we pay over $300 that we don’t have right now. To me it would have been common courtesy.

I harbor no ill will, but pray that in the future that Direct TV will get off their high horse and start being a little more considerate of their customers.

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Bill Rourke March 18, 2013 at 2:02 pm

I am ending my two year agreement next month and tried to get setup for another two. Unfortunately they don’t care to keep you as a customer. I feel that if you have completed your two year agreement, you should be treated like a new customer. They their genie box and ultimate sport packages and a price of forty dollars for new customers, but didn’t want to give me enough to keep me. When I became a customer two years ago, three months in they gave away Sunday ticket free to new customers. I was livid. They gave me a slight discount and last year had to pay full price. They told me the best they can do is a genie box, twenty dollars off and Sunday ticket for the price of one hundred twenty one dollars. They don’t want to keep you, so good luck to anyone foolish enough to go with Direct TV. They all think they have you right where they want you.

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Julianna Seddon March 1, 2013 at 6:41 pm

The absolute worst company I have ever had to deal with by far. I spoke on the phone to Larry D. Hunter for a bit tonight trying to resolve some issues and get some help with making arrangements to pay my bill, not to mention the $400 cancellation fee and I cannot comprehend what kind of person Michael D. White could possibly be to think its a good idea to allow Larry to actually speak to people. Completely unhelpful, no compassion or understanding, impossible to work something out with when things in life come up that real people have to deal with, not that multi millionaires would understand anyway. Anyway, I will be filing a law suit and making multiple formal complaints. It makes me angry to know this business is still running! If you are checking into direct TV for your home: DONT DO IT. I spoke to multiple people who blatantly did not deny supporting the troops or those who were wounded in combat (such as my husband) and I hope this company runs into the ground. It is disgusting and creepy and fraudulent 100%.

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GARRY May 15, 2013 at 12:43 am

its a sad day when dishonerable companies are aloud to operate in America i’ve heard so many complaints about directtv and nothing good i believe directtv will be short lived if they continue the way they’re doing and i hope so, they’ll never be in my home again

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GARRY May 17, 2013 at 4:00 pm

Still waiting on Direct TV. I don’t think Michael,Larry,and Patrick run the company I think it’s Curly,Larry,and Moe

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Luther Lentz February 27, 2013 at 11:52 am

To: Mr. Michael D. White, CEO February 27, 2013
DirecTV
From: Luther Lentz
Subj: Promotion Discounts

In December, 2011, I signed a two year contract with DirecTV. During the latter part of 2012, my monthly statements were $62.00 after the adjustments and credits. Then suddenly my January, 2013 statement increased $36.38 or 59% to $98.38. Why this large increase when my contract was for two years? When I called DirecTV to get an explanation their response was “your promotions were only for one year” which is why your bill increased drastically. I have reread the contract I signed in December, 2011, and no where can I find it stated that the promotions were only for one year. In my opinion, this is consumer fraud. When it is stated that this is a two year contract, the terms of that contract are valid for two years, especially when it does not state that the promotions are only for one year.

I would like a detailed explanation of this problem from you as soon as possible. At the present time I am a very unhappy DirecTV customer and will relate this to any friends or neighbors who are considering a new TV provider. Obviously, I not the only customer with this problem – just go to your corporate website and view all the complaints or check the BBB that their records show that DirecTV has had 41,000 complaints.

Respectfully,
Luther Lentz

6117 Seven Lakes West
West End, NC 27376-9320
jglen6117@nc.rr.com

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Scott February 26, 2013 at 8:57 pm

What a mistake it was to change to Direct TV, lies more lies one hour on hold then i get someone who does not speak English in Mexico NO HELP. I have to call daily due to failure of their service, i finally told them today on a recorded line to pick up there trash equipment or it goes to the dump. Shay’s response was this is a recorded line if you do that we will sue, good i am awaiting your suit, worse company i have had to deal with. I told her they are violating FTC, FCC rules and Calif, law on false business practices so bring on the suit i am throwing their junk out.

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stephen higginbotham February 3, 2013 at 1:55 pm

i have just ordered and recieved direct tv and forgot to tell them that i was reffered by al woods at 2740 casey st in san diego ca.i called you call center and they told me that i would have had to do that when i made the order. and this person told me t get that done i would have to send the equipment back and start over again to get the refferal taken care of. i thought that i was not going to do that so i went in the computer and found this web sight.so i hope i can get an answer. jerry came here yesterday and set up my dish set up and was very professional and the system is working fantastic. and im gonna refer a a friend when she gets ready to do it. thank you for the soap box and better way to see tv.have a nice weekend!!!

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Donna Pelliccia January 9, 2013 at 4:28 am

E-mailed Direct TV yesterday. (6034443987) What a deceptive company you really are….

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I expect full credit on my bill. Are you really proud of this service ??????? I refuse to pay for a service I did not request or use. I do not watch football. Review my account information. You have my e-mail address and phone/acct #. (603-444-397)

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donna ramage December 19, 2012 at 8:01 pm

im not happy with your company!!!!!! i took your service in november 2010, moved, and added a box in the 3rd room , and today i called to cancell my service after a 2year contract, im told i am locked into another contract till 1/2104 because i upgraded 1 box!!!!! i have just got laid off, cant really afford it anymore!!!!!! if i had been told this i would not have upgraded 1 box, becuase i knew things were slow at my job,no one ever told me that if you change anything you automatically extend your contract. i thought keeping my contract up even when things were bad i was doing the right thing but not telling some one your renewing this contract is a travisty when they become unemployed
i have meds to buy ,rent, pay for transportation to cancer dr.,electric, gas and etc. and now your holding me up for money i dont have to spare.

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roberta April 24, 2013 at 1:21 pm

I cancelws my service on the 2nd of april….i sent back the equipment was going to pay balance i owed when i got paid on the first but i guess that wasnt good enought for direct tv they debited my account which threw me into overdraft….call them to discuss this matter…i would of been better off talking to my dog….keep telling you that you are a loyal customer but when it comes down to it your not ….couldnty afford the bill every year they raised the price so after contract was up i cancelled but they could wait 7 days till i got paid to pay final bill///should of listen to they guy at sams when he told me not to get there service and HE WPRK FOR DIRECT TV…looking at all the other comments on here i see it donesnt do any good to contact there CEO.

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