DirecTV Corporate Office

DirecTV Corporate Office Address

2230 E Imperial Hwy
El Segundo, CA 90245

Contact DirecTV

Phone Number: (310) 535-5000
Fax Number: (310) 535-5225
Email: Email DirecTV


CEO: Michael D. White
CFO: Patrick T. Doyle
COO: Larry D. Hunter

DirecTV History

DirecTV is a satellite television provider founded in 1994.

In 1998, DirecTV acquired United States Satellite Broadcasting (USSB).  The following year, Primestar was acquired.

In 2004, DirecTV stopped servicing the Mexican market and in 2007, stopped servicing Brazil.

In 2006, DirecTV sold off the last of its non-core business entities and began to focus solely on satellite TV service.

In 2007, 100 HD channels were added.

In 2010, Sirius XM channels were replaced with Sonic Tap.

DirecTV has had numerous channel disputes in recent years including dropping Versus (now NBC Sports) in 2009, G4 in 2010 and a Viacom dispute in 2012 which was successfully resolved.

DirecTV currently services nearly 20 million users worldwide.  The DirecTV corporate office is located in El Segundo, California.

{ 319 comments… read them below or add one }

Lisa Jones November 18, 2015 at 12:33 pm

Good day to whom it may concern,

My name is Lisa Jones and my account number is 71288787. I have been a Direct TV customer since September 22, 2015. I have had trouble since day one. I was not able to use my TV or tape my favorite shows like the Voice for two weeks. I had to call Direct TV for 7 days straight. They have to replace everything from the dish itself to the wires and boxes. This did fix my TV watching and ability to start taping show. Even though no one offered me a rebate or refund for the weeks of television I missed or the large amount of time I have used during my work hours. And I am a person who watches a lot of TV. Since I still have internet through At&T I was having trouble logging online to watch football on my computer or phone. The people I spoke with had no idea that these two services were somehow linked so still to this day I can’t log on line to watch football when I am away from home. Also my roommate that is in Afghanistan has the AT&T bill in her name so when I log on the Direct TV and use her information it would let me in. Until the security question came up. I don’t know her security question answers so I could not log on. I keep telling Direct TV that when they escalate to fix my log on issues the email goes straight to my roommate in Afghanistan who then in turn can’t use her email associated with her AT &T account. She has nothing to do with my Direct TV account but she keeps getting my email. During the week of Nov 5 2015 I was hung up on for the third time and spent 3 hours at work 3 hours when I got off of work trying to get this problem fixed. I was assigned a case manager to help me with getting my dish and boxes working the first week. Which I liked very much because I had one person who know everything about my case and did not have to constantly explain my problem. On November 5th I called a supervisor only line and spoke with the rudest person ever!!! I told this young man that I have been on the phone with Direct TV for almost 4 hours that day and wondered if I could have that Case Manger number again because I would not have to keep telling my story over and over again. So instead he made me tell my story yet again. During this conversation he told me that I would not get a Case Manager and I was wasting his time keep asking for it. I asked him his name and told him I am upset now. I did not use any bad language I did not raise my voice until he told me I was wasting his time. He did not give me his name and then he hung up on me. I have no idea who else to contact to get what I pay for fixed. I have no idea what to do. I am in the National Guard and me dill one weekend a month and weeks a year. I won’t to be able to log on to my Direct TV. And I don’t want to be hung up on again and I do not want to tell this story any more Will someone please help me get my account fixed? Thank you.

After seeing all these complaints I should just get a laywer…


kathrine sanchez November 13, 2015 at 11:51 pm

i put in a complain but would like to say i spoke with a lady JOY she said her name was, best help ive had. tell her thanks


kathrine sanchez November 13, 2015 at 11:35 pm

first a lady called said something was free, maybe you should record calls. i know what that lady said and i even asked her more than once back to make sure it was free or i wasnt interested. then my bill said different. i called right away to fix it and they said they would take care of it, yet i get my bill and get charged to cancel something i didint want in the first place. I want my membership cancelled now because im tired of having issues with liars every month. Then put me on hold for over a hour to talk to someone in charge, what kind of customer service is that. then the first rep i talk to try’s to tell me she is the highest up to speak with. I’m a manager of 3 store, someone is always above someone to talk to.


Jeff November 13, 2015 at 2:34 pm

Trying to send this to DTV execs. Two have left. Probably due to the merger.
I have spent over 5 hours on the phone with various reps and DTV personnel.

Recently I requested a new Receiver. After much discussion the rep finally agreed to send me a new one. About a week later I received an empty box. A few weeks later I received my bill and noticed that I was charged $135 for not returning my equipment. I had to make another call to DTV and get that billing straighten out. After some time I was assured by the rep that it had been taken care of. At this point I again asked for a new receiver. After being transferred to multiple people and speaking to supervisors I was told a new receiver would be shipped. About a week later, on two separate days, I received a new receiver and another recovery box.

Please note: during this time I had to contact DTV again. The $135 charge that I was told had been removed from my account had also been added to my account again. So: 2 charges of $135 and 1 credit of $135. The net of that is an overcharge of $135.

I installed the new receiver and turned it on. Te normal start up process and a message indicating to call DTV to complete the setup was displayed. I called and over an hour later the rep was unable to activate the receiver. At that point he wanted to transfer me to someone else. Sorry. I had had enough. I asked the rep to re-enable my old receiver and I sent back the new one in the recovery box.

In all this time my issues with poor performance has continued. Sometimes it takes 20 seconds to simply change the channel. The receiver response time and scrolling through the guide is painfully slow. And yes, I have disabled animation on the guide.

Yesterday I checked my bill and discovered that I have been charged $146.48 and in addition I’m being charged for a 4th receiver when I have only 3. So another call to DTV. And this isn’t the first time this has happened!

That’s over 5 hours 6 or 7 calls and original issue persists.

Would YOU still be a customer after all this?

Cable sounds pretty good.


Bernie Kook November 12, 2015 at 10:08 am

Dear Mr (s) White, Doyle and Hunter,
I am a commercial customer of Direct TV. I purchased a building that had a bar on the property and wanted to continue the Direct TV service. When I bought the property, I also bought the asset from the existing bar business (the lease of the bar). When I called DTV to open a new account, the customer service agent sent me a change of ownership form. NOW you say that I owe the previous debt of the old bar! That is legally not true, but you now threaten me with service cut off if I don’t pay the old amount. Customer service NOW says that I should have had a New Customer form filled out! A classic bait and switch deal? I like DTV but will change service if it does not treat me fairly. Please comment on this…………..


Gary Nash November 7, 2015 at 12:12 am

This is an email I was trying to through to Michael white, but it seems his email is secured. Makes sense.

Mr. White,

My name is Gary Nash. My wife and I together have been customers of directv for over 14 years combined. We have been pretty happy with our service until recently.

A bit over a week ago our main dvr went down. I personally spoke with a technical support associate from your company after working 13 hours and starting the call around 9:45pm. Your agent lied to me on the capabilities of your services. After telling me the dvr that is bad and a new one was going to be sent out I asked her a question. I said you know we aren’t going to be happy losing all our recorded stuff. She said “don’t worry about that because all the information backs up to the account.” I asked her if she was sure. I even said kinda like a cloud system. I currently hold a network engineering degree, as well as, a finance degree. She said ” yes sir, don’t worry.” So I was happy. She also promised I would have my new receiver before dark the very next day. That didn’t happen.

Ok so two days later. I’m getting blasted by my wife while I was at work about how directv is a bunch of liars. She received the new dvr, called tech support again, and low and behold another agent of yours told my wife ” the new dvr system you have now will back things up if this dvr goes down.” That is another lie and is definitely consumer fraud by misrepresenting a service or product.

So I call on three other occasions after this twice to tech support and once today to your cancellation department and asked for the tapes to be pulled and your company deal as you see fit with those employees, and I wanted 3 months free of directv up front. I told them I would accept nothing less.

I was denied three times after going through 3 supervisors and one manager above them that wouldn’t even speak with me. I was not being rude nor abusive. I find that manager as not deserving of his title for not taking a second to deal with this.

I am now reaching out to you. For my next action is calling my attorney. I will assume if I don’t hear from someone within one week that this has fallen on deaf ears with you as well. You hopefully are horrified at the way we have been treated and will see to this issue.


Gary Nash


Randy October 26, 2015 at 1:05 pm

DTV is the biggest rip off ever! They rope you in with a supposedly “great package” then raise their rates without you knowing what hit you. Ive spoke to several DTV reps, the last one, believe it or not, admitted he felt bad for me because I wasn’t treated fairly. When I decided to discontinue my service, they sent me a box stating the equipment return would be free, funny how they forgot to include a shipping label. Id stay away from DTV if I were you, not worth the headache.


SKIPP October 21, 2015 at 11:58 pm



collister October 21, 2015 at 2:40 pm

As usual, DTV lied again. I’ve lived all over the country and took meticulous notes when ordering service for my new location. I was sent an “exclusive” offer and the rep I talked to admitted she was new. I was told I’d get phone Internet and tv for 104 a month with wireless genies and ac $200 visa gift card. Then she said the Internet would not be enough speed for me so she took away phone and put me on att u verse 25mb. First the Internet is still not working 2 weeks later, the genies were not wireless and when I called the next day they said “oh well you have to pay for those” then the gift card is 150, not 200. Called the so called “higher customer service ” & he was about useful as tits on a boarhog, and a real jackass. Anything for those sales . Liars


Tamara Wynn October 21, 2015 at 10:00 am

I am writing an email as I am exhausted and frustrated trying to get resolve on a problem I have with my account and while I was talking to the customer service resolution specialist I was disconnected 4 times. This was inconvenient because each time I had to explain my problem which frustrated me even more.
In the end I do not know what the resolution was specifically, my understanding was that I was going to be refunded some monies but not all that was taken out of my account. Long story short, a $755.46 charge was taken out of
my bank, $45 x3 for not returning the equipment. This is the first problem the equipment was returned. After several conversations I was told if I paid $128.00 to have one receiver returned and carry out the contract the rest would be refunded to me however if I could get my bank to dispute the charge again this may be the quickest resolve to the problem. I called back after speaking with my bank and thinking if this be the case, why can’t I be refunded the remainder of what was taken and proceed from there, your team obliged and started the process, I was disconnected. I called back and spoke with Michele(did not get a last name) she was nice however when she completed whatever she was doing on her end she told me I would only be refunded $380.00. Now 7 days later when I call I am getting the information totally different and incorrect from what I have been told the past 7 days when I have called in. I was told Friday, October 16 that the refund was processed and would take 2 business days. At this time I am tired, my son has a procedure I will not be able to pay for tomorrow and therefore will not be able to get it the bank has taken these funds. I am a single
mother and now I will not even be able to put gas in my car.
I do not even know what the outcome was.

Tamara Wynn


Donisha Locke October 9, 2015 at 5:41 pm

On Thursday 10/08/2015 I called into the automated system to process a payment for the past due balance of $183.44. While following and communicating along with the prompts, I was asked would I like to process the full amount. My answer? No. The again asked me the same question. My answer? No. After a very brief delay. The system stated “Thank you for your payment. Your balance is now $0.00″. This blew my mind!! Before I could even get an agent on the line, the full amount of $319.55 was taken out of my account.
Once an agent came on the line, I explained the above situation. She stated to me that it would take 3-5 business days before I would see my funds back in my account. That is not okay with me! It did not take that long for DirecTV to take my money.
I am only asking that the difference be refunded to me so that way I can still honor my intent to take care of the past due amount. And complete the remainder on 10/21/2015 when it’s due.
Since no assistance was given, as a customer I decided to voice my opinion via Social Media (Twitter and Facebook). I received a response this morning (10/09/2015) stating that it would take 10 business days versus 3-5 business days. Again unacceptable!! In speaking via your chat line today I spoke with Rayzon A. (ID 100670006) who then advised me 8-10 business days.
At this point I am beyond frustrated with this company!! I am not asking for much. Not only has this occurred but I am in the process of a claim due to 2 of my TVs that have gone out since my service with this company. And I’m expected to pay a $50 fee per TV?? Yea okay! That seems right!!
I see below that you are requesting my debit card information, well I am no longer comfortable providing this information for the fear that you may take more money from me!! Plus, you have the card on file ending in 0421.
I am expecting a fast turnaround regarding the submission. I will continue to climb the chain of command.


R. J. October 22, 2015 at 10:00 am

I’m having the EXACT same problem!!! On 10-17-15 they went into my account…unauthorized & w/o notice & withdrew close to $700. When I called customer service… not only was I told it would be refunded in 48-72 hrs in which did NOT happen but I was on the phone…transferred to 6-12 people & on the phone for almost 3hrs. I called them today to find out why my money isn’t in my account. They tell me after my account is reactivated. In which they electrician is here as I speak. But then I’ll have to wait 48-72 hrs after that. Then the manager says. 3-5 days. I think it’s about LAWSUIT time!! You Should Not Have To Go ThroughThis About People Taking Money Out Your Account Unauthorized… Manipulating u to keep the service in order for you to be refunded… Taking their time to put your hard earned money BACK INTO your account. And not being stressed out by being transferred around to several different departments & people for the outcome to still have NO resolution. #GIVE OUR MONEY BACK NOW!!!


Brian Love September 28, 2015 at 10:21 am

Direct TV as a company lies and cheats people out of money. I stopped my service and was told a box would be mailed to me to return the receivers, no box ever showed. I contacted Direct TV and spoke to a representative who told me my equipment was outdated and did not need to be returned. I thanked her and went on my way. Three weeks later I receive a bill for the receivers. I called and explained what happened to the inept Louise and was told they had no record of my call, how convenient. Louise also had no boss that I could speak with, apparently she is Tsar of Direct TV. So I has to write to the pathetic email address who also states they told me in the close of the contract. This is a pathetic company who is not worthy of any business, Direct TV as a company is pathetic, dishonest, unethical and immoral. If you are considering contracting them, don’t!!!


Paul September 27, 2015 at 8:54 pm

No amount of entertainment is worth the misery this company has created. DO NOT deal with them. They are rapacious corporate thieves.


lenora September 25, 2015 at 11:20 am

Direct TV are robbers in disguise I allowed a family member to make a one time payment with my debit card and months later DTV stole 505.64 out of my account I have never had an account with them nor do I want one. Be mindful that they will steal ur money and take u through many changes to get it back.


Donisha Locke October 9, 2015 at 5:43 pm

You are so right about them stealing money!! I have just become a victim!!


Keith September 17, 2015 at 5:33 pm

Okay I moved from Oklahoma intending to keep Directv. I lived in June and July 2015 in Magnolia Ms. temporary till I could move to 12747 Stateline Rd. Kentwood La. 70444. once again the mover’s program I was told I could move without a lot of expense. the first bill I received was 500 dollars. I complained but got little or no relief from Directv I kept them for another month and bill was just mounting, I then canceled then they got to add more money. directv also sent the receiver box to vacant house in Magnolia MS, when I told them where I wanted them to send the box while I was moving into my new location. so I never got the box, so they charged me 45 dollars for that box I never received. I would like to say in closing Directv Moving Program is a lie to get more money from the customer. I think I should be refunded some money after Directv just took 451 dollars from my account. they will never get a debit card from me again. If they think this good business then Directv should go out of business in my opinion.


A Perkins September 17, 2015 at 12:55 pm

DIRECTV has become total garbage. We had our DVR box burn up after barely 2 years. We have had it happen before so pay the $8/mo fee for equipment coverage. Service technician comes and replaces box and takes old box with him. Now DIRECTV is charging us $135 for not returning the burned up box. The service technician took it with him! This seems like a scam for them to charge us $135. We have called them 3 times sat on hold for over 3 hours total being transferred to many different people and they keep claiming we didn’t return the box. Our account is now past due and they are threatening to suspend it due to nonpayment of a box that their service technician took. Do Not Use DIRECTV! They will charge you for things that aren’t even your fault.


Marti DeLuga September 14, 2015 at 6:16 pm

Made an appointment for a technician for 9/8/15 between 4-6 pm. Technician called from his cell at 3:43 pm and said no one was home. I explained we were on way, would be there by the 4 pm appointment time. He asked me if I spoke spanish, then explained someone would be redispatched during the correct time frame. No one showed. Called customer service, who said they had no control over the field office. I called technician on his cell number, he explained he was off service, and he couldn’t control his field office, and he was working for a company subcontracted by DirecTV). I asked for company name, and couldn’t find it anywhere online. Called customer service again, they rescheduled for that Saturday between 4-6 pm. Again, no one showed eventhough I called 3 times during that period. At 5:45 pm, the technician I guess noted that he had gone to my house and no one was home. We were there all day with landscapers who wer working on our front yard. There were over 5 vehicles in front of our home. I told the agent he lied. She said she would escalate the call, and someone would get back to me. Today is Monday, have spoken to customer service 4 times, no call back & only answer is to reschedule me for 9/23. I e-mailed the office of the president, Mr. Ed Balcerzak from teh Customer Advocate Team. Automated response said he would get back to me within 24 hours. Not holding my breath. I will be calling Xfinity right now, and setting up appointment to install their service and cancel DirecTV & my ATT home phone. I have been with ATT for over 46 years, with DirecTV at least since 2007, pay bills on time, pay a monthly fee for service, which means nothing to them. Too bad. Lost a good customer. Thier loss, Xfinity’s gain.


Jason September 14, 2015 at 12:54 pm

Direct tv is an absolute scam. Unfortunately, I fell on hard times due beinh hospitalized. My bill was indeed two months late. My account was it for $600 without my authorization, and no monthly bill pay. After calling customer support and trying to discuss my situation with a Laquisha, I had to ask to speak with a supervisor. I would be stunned if this young lady made it past 5th grade. Ebonics are very hard to understand. So,im then transferred to imbreed Dan. Apparently Dan is the supervisor at the call center located in North Alabama. This gentlemen sounded as if he had marbles in his mouth. I tried to explain to him my situation and his words to me…”Not my problem, but I will gladly sign you back up if you’re interested ” HR definitely did an outstanding job with there customer service part of the training. At the end of the day,yes my bill was late. I accept full responsibility. Wiping my account out because of this. .according to the attorney this part is not legal. The contract was signed by a roommate, it will not hold up in court. Reguardless, avoid this company. The professionalism is zero. The employees, well im not sure what the requirements are to get hired in the call center, but its laughable. The installer I heard was great. Lastly, they will tell you they’ve come a long way in relation to service interpretation due to weather…still sucks. Same as 10 years ago.


EJ September 6, 2015 at 10:40 am

9/4/15 Direct TV installed their dish on my home, I was so excited to become part of this company as I have heard so many great things about Direct TV. They came out in three days from my original phone call to install their equipment, the SAME DAY of installation the ‘access card’ did not work.

My neighbor was also getting Direct TV service at the same time and the installer was still there, I asked him to come help me with ‘Trouble Code 745″ access card not accessible’.

He showed me how to remove and replace my access card as well as pushing “RESET” button. Had to do this SEVEN times before I gave up and went to bed. Next day I tried again, same thing, same message, no service. I called Direct TV on September 5th who said they couldn’t fix THEIR unworkable service until Wednesday, September 9th, SIX days without TV service because THEIR equipment does not work!

I called back within 24 hours, CANCELLED my account within ONE DAY of installation. Their response of Sebrina was that they would be nice and not charge me for cancelling. I am a 72 year old woman, retired, who is pretty much a ‘stay at home’ person, limited income and TV is all I have for entertainment. Thank you for being so NICE and so CONSIDERATE to a senior whose only mistake was contacting Direct TV.

BEWARE!! In my opinion, Direct TV obviously does not care!

Direct TV, I ask you do you see where your service is lacking, your equipment is lacking, your response to equipment which does not work is lacking? SHAME ON YOU!!!!!!!


monica mccord September 4, 2015 at 4:03 pm

I just had Direct TV put I My house less then 6 days and My bill went from 69.99 to 114.00 and they are not willing to resolve the problem.Everything I was told to enter into a another two year contract was a LIE.The rep. I talked to told me I would be charged 499.22 plus 20.00 a month for early cancellation and I have not had the service a week.The only thing I can do is pay the 114.00 for the next two years.They got the order wrong but I must pay for their mistake for the next two years. This is so wrong. PS ROBERT100757163 gave me the adress to the Corporate office if I had any more complaints so how can you recive any help when your wrong and they are right.PS called the next day less then 24 hours to adress the problem. But I’m still wrong!!!!!


Teri Stites September 2, 2015 at 2:49 pm

I had DirectTV three years. They try to get you to take their free upgrade for 3 months and then they charge you anyway. I got that issue taken care of. Now I am trying to cancel because I am moving on Sept 12. It took me 2 days 4 hours and they are telling me a $230 charge to get them to cancel. Not very happy with them. Will never use this service again and AT&T now has a black eye because they are merging with them.


Kevein Knight September 2, 2015 at 12:13 pm

It’s so unfortunate and with deep regret I send this email after having been a customer with DIRECTV since 2004.
I am forced to cancel my service because of unscrupulous behavior by customer service rep (Tom?) and supervisors (Jessica) that seemingly cover up for technicians that are blatantly late for appointment and relay inaccurate information back to dispatchers.
Situation: I received an automated call approximately 7:58am September 1st requesting to confirm a technician arrival between 8 – 8:20 am to install new service. I confirmed the time expecting to see a technician. No one rang our bell to access our home! I called customer service approx. an hour later to determine what happened only to discover that we were placed on hold (whatever that means) and could not get service until the next day!
This is so unfair to customers when the technicians are to lazy to get out the van and ring a bell! In addition, I am appalled at the customer service response to my complaint! As if it didn’t matter. Is this type of behavior exercised in certain neighborhoods? Please look into this. If it happened to me, I’m sure it’s happening to others!


Gina Gressley September 4, 2015 at 12:27 pm

Have you found out how to deal with this issue? We had a technician come to our house 5days ago and he said he needed his supervisor to double check where he can put the dish. I overheard the supervisor on phone (and the technician confirmed) that he would be out the next day. No one has come our or called about our installation and it is now Friday. I have called customer service at least once a day and you are right, no one cares. So I am now looking for a number to try calling so I can bypass customer service reps who dont want to help. Thanks and good luck!


j white hinden August 31, 2015 at 6:46 pm



Debbie Anderson August 15, 2015 at 7:18 am

Be wary of Direct tv…i ordered two receivers back in June, and the installer only had one so another date (a month later) was set to install the second receiver I had ordered in June. Now I get a bill for $107.00 (and the bill is supposed to be $33.00) and it appears they are charging me for the free movie channels that I was supposed to receive for three months. I have already written the corporate offices and sure hope I don’t have to get the federal government involved in this but I will if they make me do so by not removing the bogus charges


Stephanie Trammell August 10, 2015 at 9:32 pm

Hello my name is Stephanie Trammell, up until this afternoon I was a potential customer of direct tv! But, never again! We were scheduled to have our cable installed yesterday, Sunday August 9, 2015 from 12pm-4pm! and NO ONE ever showed up! We had to finally end up calling direct tv at 4 pm to see where our technician was, then while we were on the phone with y’all, the dispatch person named, Ebony Whittard, phone number, 972-581-8852, called at 430 to tell us the technician would not be coming! She was very hateful and hung up on me when I was trying to ask why! Then when we tried numerous times to call back and get an answer she NEVER answered the phone! All the while we are on the other phone with direct tv still trying to get the issue resolved. We were transferred numerous times all over the world, placed on hold for up to 30 minutes at a time, promised and guaranteed on 6 different occasions during this 3 hour phone call that someone would be out today, to find out that that as well was a LIE! We were then transferred to a “SUPERVISOR” named Maryland, who was also very rude and hateful and didn’t want to help us and hung up on me also. So we called back again still trying to get this issue resolved and was on the phone for another hour, was told that our file and account had been escalated to the highest it could go and someone would call us back in 30 min to 1 hour, and that someone would be out yesterday to install it again, 1.5 hours went by and no phone call, no technician! So we called AGAIN to still try and get this issued resolved and were told that y’all would escalate it again and someone would call us today, Monday August 10, 2015 between 8 am and 12 pm, still NO ONE has called! We were told numerous times that this isn’t how y’all conduct business but apparently it is! I am contacting the Better Business Bureau, my lawyer and the county! My husband missed work yesterday waiting on y’all and no one showed! I want something from all of our time! ITS BEEN 30 HOURS AND STILL NO CABLE, NO PHONE CALLS, NO RESOLUTION!! I WANT something, I think y’all should reimburse my husband from missing work and pay us for pain and suffering from having to deal with all of this and still nothing has been taken care of! THIS IS RIDICULOUS! I WANT SOMEONE TO MAKE THIS RIGHT!


Larry Willet August 9, 2015 at 2:28 pm


Over the past three weeks I have wasted an extreme amount of time on hold and battling with your customer service reps. I was told today my case was elevated to your office and the credits I had been promised, had been denied. Two of your reps on two separate occasions told me my account would be credited and everything was taken care of. When in fact, nothing had been done. The first rep I spoke to told me my move and Sunday ticket would be credited to me. She acted as if there wasn’t any problem doing this and was happy to help. About a week later I received a bill in the mail for 525 dollars. When calling to inquire about this issue. I was told that my credits were denied, because I already had too many credits applied to my account. With that being said the rep continued to work on the case and assured me the issue had been resolved through her supervisor. When calling back last night for an unrelated issue. I was told that the credits weren’t applied and that the rep couldn’t do anything to help. Not only was that rep very unhelpful, he put me on hold without any prior communication for over an hour. He never came back on the phone to notify me or update me on anything. I’m constantly told by your representatives how valued I am as a 10 yr consumer of Direct Tv. That couldn’t be further from the truth. I have been lied to by multiple people in your company and have been charged for services I didn’t agree upon. I never would have agreed to 525 dollars worth of services, had I know they were going to be charged to my credit card. I was told as a child to “not write a check with my mouth that my butt couldn’t cash”. Maybe you all should change your hold message to that, instead of how valued we are as customers. That clearly isn’t the case. I only want what was promised to me from your representatives. If you don’t want them doing those things, then you shouldn’t give them the authority. Another good idea would be to let people know their credits were taken from them, instead of letting them find out by getting a 500 dollar bill. I’m sure I’m going to get a very general corporate response from “The President’s Office” because he’s to busy counting all the extra money he and his other executive buddies milk out of the everyday man to respond. Thanks for showing me and making me feel so valued. Verizon will be getting another customer when my contract is up.



Lori Snelling August 5, 2015 at 2:43 pm

We had Direct TV for 2 years when we cancelled we had a credit balance of $77. Direct TV has used every stupid game they can think of to keep from refunding our money. They sent us half of what they owe us with some bogus story about HBO, which we never had. We just had a very basic plan. I have talked to 27 representatives so far this morning with a crazy run around. I am furious and have decided we will just have to go to small claims court as a matter of principle. Seriously? I suppose $34 isn’t much money to us, but if they steal $34 from everybody who disconnects they will steal a ton of money. I am outraged by how we’ve been treated, and the fact that Direct TV thinks they can get away with stealing money from their customers. Do NOT go with Direct TV, go with any other company, they will steal your money and transfer your call around until you “accidently” get disconnected.


Dean B. August 5, 2015 at 12:35 pm

Direct TV customer service is the worst. But they can lie with the best of them. If you have options unlike myself in your area use them. I am stupid enough to actually believe them. I disconnected Direct TV on 7 July and returned after Prism (more garbage) lied about their lineup on the 21st of July 2015. I called Direct TV on 30th to make sure I was not going to receive any crazy unexpected bill. Told my bill to be $9 range. I never received a box to return receiver and Technician hooked up box I had. They withdrew and charged me for the receiver! I was hit with a.major auto repair that left me tight in money this month and due to their incompetence I now don’t have money for my heart medication. Hopefully I will be alive because they can take your money fast put a hold for 10 days been they cannot place money back into my account. I guess the interest from the thousands of customers adds up and profits from accured interest over the 10 days is more important than human life. They said “I’m sorry for unconvince.” My life is at risk so I’m sorry does not cut mustard. Thanks allot Direct TV.


Misty August 4, 2015 at 10:18 pm

My name is Misty. My dad was just diagnosed a few weeks ago with pancreatic cancer, and my mother is disabled. He is not going to be able to work anymore so my parents are coming to live at our place. I raved about Direct TV and they made the switch in October 2014. My mom called and explained the situation to the Direct TV representative to have her state she had no authority to wave the $200.00 + early termination fee. I got on the phone and asked to speak with a supervisor, after waiting 30 to 45 minutes someone finally picked up the phone. Raven tried to sound sympathetic and offered a 6-12 mth hold on the service I explained they would be living with me that I already had Direct TV, and I didn’t see how this would resolve anything; as he would most likely never be able to work again if he were to survive this illness. Pancreatic cancer has a low mortality rate of about 3% I believe is what we were told. I offered to provide documentation of his illness, but this multi-million dollar company apparently has no compassion, or the ability to wave fees; even when it comes to DEATH! Raven then got on the phone with my mother who is 65 years old and threatened to take what little money they had in their bank account out. My mother told her to forget it and ended the call. It is a sad world we live in when you think about it. I know they are not the first to have this happen, and I’m sure won’t be the last. P.S Raven was also informed that my mother was disabled, and still the only response Raven had was that my mother agreed to a contract.


Ralph West July 28, 2015 at 4:43 pm

My wife and I recently became customers of Direct TV. The agent we spoke with started out as being genial but as we began to ask more questions about the product he lost his patience. Initially he touted Direct TV’s customer service record but he left us with an awful taste in our mouths. As we attempted to become informed consumers he said that we “could just go back to Comcast”. As professionals, we were aghast! We then asked for his supervisor at which point he stated to someone that “She’s just pissed off”. His line was still open. Thankfully, his Supervisor Caitlyn saved the day as a true professional who spoke to us with the respect that ALL customers are due. It is unfortunate that you have not trained that young agent better. Doesn’t he know that the customers are the owners of your company. Hoping for a better relationship going forward.


Raymond Colston July 20, 2015 at 11:41 pm

My name is Raymond Colston and I have been a direct tv customer since august 2011. I have be completely satisified with my service for the past three years however this past year things have been kind of hectic with my service. It started in february when my service continued to freeze up on a regular basis it had gotten so bad that I had to cancel my superbowl party due to the bad service. In march my account was credited for the month however as time and months progressed my service continued to be interrupted with myself or my brother fixing the problem based on memory alone from what we were told from the prior months of asking for help. In between that time and now there were three service calls done on my satillite service two of which nothing was done to help my service according to one of your servicemen. I was told that the wiring was bad and neither of the two previous men had fixed the probelem from the service call. I have had two case managers since then with two more service calls done. Now with all of this going on my service is being turned off. Honelstly I do not feel inclined to pay for my service when the people who are paid to make sure that I am getting quality service failed at their jobs with poor service calls. I feel that it is unfair to make a person pay for minimal service when I have been a customer for the past three years and counting. I really feel that this is unfair and would like to speak to someone who can help me out with this problem be it either financially and with my service or both. If something better than the ten dollar discount per month they offered me is not done I will terminate my service with direct tv as well as write a social media artilce and send it on facebook and twitter stating how poorly I have been treated with my situation. Not only that I will report this to people who are interested in purchasing direct tv so they will know how badly I have been treated despite being a customer for nearly four years. Thank you


Penny D. July 23, 2015 at 12:44 am

DirectV customer service is so bad and anyone you talk to with directv does not care about their customer service NOR do they care about keeping us as customers. Just spoke with someone on my bill, nothing done. Still stuck with cancellation fee. The lady i talked to had the nerve to say “Then don’t sign a contract if you don’t intend to keep it”. Yup lost me as a customer, and all of my friends and family as well. good luck. Hope something gets resolved.


Penny D. July 20, 2015 at 10:15 pm

I have contacted Directv on 4 occasions trying to get it installed on a professional look on my BRAND NEW 2015 built home. I do not want my house punctured in any way, and the answer i received was put it in between TWO cinder-blocks. I have seen tripods and asked how do i get one of those and i was told again not available. The only way it would be installed was attached to my new house (told 4 times). I was also told twice MY cancellation fee was $150.00 I get my bill and it is 360.00. That is not what i was told TWICE!!!! I have dates and names and they STILL do not stand by their customer service employees. I want my bill disputed NOW…….


Bill July 13, 2015 at 4:23 pm

To me Direct TV is the worst. I am paying $66.64 a month. I have no high def box. And I signed a contract for 2 years. I have the same package I had when I signed up. I just received a bill for the $66.64, When I had Direct tv installed I was told I would be paying $37.00 month for the 2 year contract. I am surposed to be getting 158 channels. 2 weeks ago the most channels I could get was 25 channels. This week all I can get is 23 channels. I called and asked why. I was told they rebooted it. Still getting 23 channels. Asked for a credit. Ready for this.. “no” So I am calling a lawyer..


david sohl June 24, 2015 at 7:13 pm

i let someone use my card for the 19.95 processing and handling fee. i was assured my card would not be kept on file. I was charged 180.18 because the persons acct went into default. Directv has refused to refund my card. i have spoken with numerous people who refuse to put me in touch with someone who can actually help.

I was assured at the time of sale that my card information would not be saved. that it was only needed for the processing and handling fee. why has my card been charged. i have called multiple directv agents and numbers and have been treated rudely.

Directv refuses to pull a copy of the call and it’s because they know they are wrong.

I am calling the fcc if i do not get my money back. i also have a list of names and id’ #’s of people who couldn’t/wouldn’t help me.


Robert Kirkman June 12, 2015 at 1:33 am

I am a DirectTV Customer bundled with Century Link phone and internet. Approx. 5 months ago my HDR Receiver went on the blink. I called DirectTV Tech Support, and after some testing they sent a new receiver. I was instructed to send old receiver and card to them in a box they would send. Box never received. After many phone calls, and no box I was billed through Century Link $135 for HDR. Many more phone calls to Direct and CenturyLink later I was told just to return card. This I mailed myself to address provided. Still received bill for HDR from Century Link. Numerous calls, recordings, Customer Service Reps later, I was told problem solved. Received another bill for HDR. Started getting message on TV that service would be cutoff. More calls, recordings, service reps. I was told card received and credit issued, and service would not be disrupted. Tonight my service was cutoff. I called Direct. They said “CenturyLink Responsible, and nothing they can do”. Called CenturyLink, not open until tomorrow.


jerry May 19, 2015 at 7:49 am

You denied my roof damage claim of 180.00 ,in response to that I will have my lawyer that I have on retainer file a small claims lawsuit against DirecTV asking for damages, lawyer fees, court costs, also I have 25 tenants and I hang with other landlords, I will put into my leases and inform all my current tenants a 30 day written notice that DirecTV is not allowed on any of my properties at all period, also I hang with other landlords with over 100 tenants and I will asked them also to put into their leases DirecTV not to be on any of their properties also, for the small amount of damage costs of 180.00 I asked for it will cost you doing any business on my properties as long as I own them. Now look at the future loss of DirecTV revenue from my properties. Of course direct is so big a company they don’t care anyway. That is one of the reasons I quit DirecTV and have Netflix, I will promote Netflix on my leases. Jerry Hardwick


Olga shotts May 14, 2015 at 1:28 pm

I am not happy with direct TV because we’re under 2 year contract we’re not in titled to the same offers as new customers very unhappy with current service we don’t even have high definition and paying 81.00 dallors a month before taxes and fees we should be in titled to same discounts and upgrades as new customers very unhappy customer


mar May 6, 2015 at 12:56 pm

After 3 phone calls and an hour on the phone with juan carlos they didnt help at all…they made a billing mistake and want to charge me more this month…no way


Zhukry Gonzalez April 30, 2015 at 12:54 pm

I been with Direct tv for 5 months already and I haven’t receive my 10$ off because my friend give me her account # for reference deal. Also when I sign up for new service I had told that I was going to get my 10$ off in 60 to 90 days and it didn’t happen:( I called this morning 4/30/2015 at 7 :00 am I spoke to April ID#100556026 and she wasn’t able to help me so, she called her supervisor and she left me waiting for 30 minutes and she never got back to me. So, I called back and I talked to someone else and I she told me that I cant get my 10$ off because is over 90 days! What!!!!!! I had told before that I was supposed to get that , even in the commercial on TV saids that new customer will get that 10$ off refer . FALSE ADVERTISING !! My account # 10219329


T. Brown April 29, 2015 at 11:09 am

I started with Direct TV in April of 2014. I spoke with the Retention Manager Melessia #100214712. At no time was there mention to me that I have a contract for 24 months and it was an early cancellation fee. I received a bill that was 30+ dollars today, I called Direct TV to find a reason why? I was advised the 12 month promotional ended. I explain I have paid my bill on time for the last 12 months with no complaints. All I want is to pay my bill with a consistent plan without change. The representative stated she could get my curent bill from 129.00 to 97.48 per month however in 6 months it would increase 5$, then 6 more months it would increase 5$. The plan I started April 2014, my normal bill was 90.53. My frustration is that — Direct TV was unable to satisfy my need as a customer, I then called comcast and switched. I call back to Direct TV to cancel to be made aware for the first time I will owe 220$ for cancelling early. I told the manager Melessia I was never made aware of that fee, or did I receive anything about it. She stated it was deliver to my email in April 2014. I don’t know if the email security blocked it as spam and it wasn’t delivered or not. But I did not receive anything. I also ask does Direct TV have a read receipt or electronic signature that I signed for this supposedly agreement of this early cancellation? The manager refused to send me anything. I promise I did not receive anything! I’m not that type of person! Shortly after signing up with Direct TV I created a new online account to view my bills and that’s it. I never received or AGREE to a 24 month contract with an early cancellation fee. I feel that it’s unfair and wrong. Melessia #100214712 was rude and very unempathic for my inconvenience as a loyal customer that paid on time. I felt when speaking with her as she kept speaking over me, that my decision or concern didn’t matter. I should not have to pay 220 that I don’t have! Please call me or fix the problem.


Bonnie Lynam April 28, 2015 at 2:25 am

yesterday 4/26/15 a direct tv tech came to hookup tv. While in my attic he broke a water pipe which resulted in flooding of my laundry room the insulation in attic. Water soaking thru ceiling in one bedroom and closet wall and soaked carpet and padding. Also wet carpet and pad in master bedroom. The tech wrote a report saying he was at fault and that his supervidor would call in am. Never heard back from anyone today so at 2pm I call and made a damage claim. I was told to send email to direct tv and I would get a response within 6 business days. I replied that is not acceptable. This is urgent. Water damage will cause mold/mildew in my newly renovated home. I am very upset because they are totally ignoring me. What do I do??? If not repaired will file a mold/mildew suit.


Ashley September 12, 2015 at 3:51 pm

Hi! We just discovered today that when the DirectTV technician installed our satellite service approx. 10 to 11 months ago, he made a hole in our hot water line under our house. My husband just so happened to go under our house to install some lights and heard water and once we found it, its obvious what happened. I was just wondering whatever happened with your situation? We are FURIOUS with them at the moment and I just know that tech knew what he had done and didn’t say anything. Thanks!!


Alexandra Veeren April 20, 2015 at 5:10 pm

I signed up in Dec after my husband passed in Nov when I signed up I elained my situation that I was a new widow and would be moving within 6 months I was told that I would get 1 free move within my 12 month contract. After getting my first bill I was shocked to see that I was I a 2 year contract. I contacted a CSR and was told sorry nothing we can do. Whatever.. Fine I will do the 2 year time. Today I call because I am moving and I am told that I have to pay $199. Plus $19.99 to move and when I signed up in Dec there was a free move promotion but only if I moved in Dec.. WTH really ? Why would I sign up with directv if I knew I woils have to pay? I have been lied to over and over again…
I want to either move for free or I want to cancel for free.


josh July 9, 2015 at 3:37 am

That’s a catch 22 u do get the free move but they up grade to a two year contract u have to demand to talk to a manager or try to get in touch with Michael white CEO


patricia April 17, 2015 at 10:31 am

i work with a client that is disabled and moved in recently with who he thought was a friend, had ordered the system because his mother had it and was a long time customer and he wanted to have it in his new place. 4 days into moving in with this (friend) and another roommate, he found out they were using drugs. as soon as he found this out, he moved out. now directv is saying he owes them over 400 dollars! i used to work for directv years ago and our policy was customer service. i can see it if someone gets the system just to watch some football or event and then tries to cancel the service BUT this was NOT the case here. this person had to leave because his safety and freedom were at risk here. the guy also kept all his rent money when he was there for 1 week. we have tried several times to get this resolved and they give us the run around and the “fill out the form” bs. what on earth happened to real people with any iota of compassion and sense of right and wrong in this world? why even hire real people at these places if all you really want is a robot? i’m so disgusted with directv and not only did they lose two customers, they have created more haters and those people will tell others and on and on. i know they get new customers every day but at some point they are going to have so many angry ex customers that people will stop calling for service. i’m ashamed now that i ever worked there. when i was there, we did not treat customers like this.


Veron April 15, 2015 at 8:48 am

Account No. 52435568
Good morning,
Please go ahead and disconnect my services with Direct TV. I’m just exhausted with Direct TV and feel terrified to even open my monthly bill at this point because there is always a ridiculous surprised increase. I’m to the point where I feel bullied by Direct TV because like everyone in America, I live on a budget and don’t get monthly raises to accommodate these increases. Where do you guys expect the money to pay your monthly increases to come from? It can’t be this stressful to just have a fixed monthly cable TV service agreement. People have other things to do like work to pay the bills as opposed making monthly calls to negotiate a TV entertainment contract that they probably won’t even utilize because they are at work trying to make the money to pay the increase or because all of the channels just repeat the same shows when they do have an opportunity to turn the TV on. Your billing process is exhausting, stressful, ridiculous and unreasonable. How could I have paid the balance due less that 30 days ago (03/11/15) of 51.15 for services and my balance due today on 4/15/15 be 192.30? This is just absurd. You guys leave me no other option than to do without your services.


Danny April 9, 2015 at 2:12 pm

They are for sure a bunch of crooks. I paid for there premier protection plan every rep I talk to claimed it covered all my electronics expect my cell phones. I went on vacation and now my tv doesn’t work. Called to have them fix it and they wont. So now I want to talk to the head man in charge and they are giving me the run around. Been with them for 3 plus years paying for the premier package and the won’t fix my television. I want the head ceo on the phone. I am a disabled vet and I get some much money a month they never have a problem taking the money but now it’s time for them to pony up on their end and we can’t do that we have stipulations now. So you are screwed. I still want to speak to the next person in line so in 72 hours I better be getting a phone call. Plus I will notify the BBB about this matter as well. And that I’d the reason they have to get you into a contract because their service sucks so bad they have to trap you. So they make money if you cancell before your contract is up. They only want the money they don’t give a crap about any of us as customers. As long as they get their money they don’t care. I see where I stand with this company and I will be departing with their services very soon. If you are a new costumer they will charge you a monthly fee for every box you have. I had the same box for over 3 years and I am still paying for them. Priced them online I could have bought them out right instead of paying these crooks for theirs. The protection plan is a scam make sure you get what it covers in writing or they will say it covers everything but when you need it they won’t cover it. I hope this helps somebody before they get screwed like I did.


Pamela D. Nelson March 25, 2015 at 3:30 pm

On March 22, 2015 I placed a call into your customer service to dispute a charge of $42.92 that appeared on my account. It was revealed to me that this charge consisted of four pay-per-view charges from 2007. I was confused as to why the charges just popped up as oppose to being on my account back in 2007.
In speaking with the rep, I expressed my dissatisfaction with the fact that it has taken over seven years to be notified of these charges. As I’m sure you know, typically debt is erased after seven years. But that is not my issue. My problem is that I expressed my dissatisfaction to your representatives and my feelings were completely disregarded. In total I spoke with three different representatives and NOT ONE tried to retain my business. All I was offered was three months of free SHOWTIME. I do not want a free subscription, I want your company to actually show that it cares about its valued customers. I have been with DirecTV since 2004 through an AT&T bundle service. in 2013, I was with you apart from AT&T. For your company to not try and retain my business really illustrates that you clearly do not care about your customers. After I spoke with the first rep, I told him I wanted to cancel my service which Im assuming I was transferred to the
retention department. Again, nothing was offered to retain my service. I asked to speak to the manager and the rep did not want to transfer me to the manager. The rep placed me on hold for over 15 mins and then stated that the manager would contact me. I spoke with a Ms. Jeanell Williams that did not want to either reduce my bill nor waive the charges The fact that it took so much to get a manger and nothing was accomplished speaks volume about the way they felt about me as a customer. I’ve never had a problem with the service before this and my only recourse for my dissatisfaction was to cancel. I would like to come back but not if I am treated in this manner where my service is not valued.


Porfirio Rivera March 25, 2015 at 2:11 pm

I signed up for Direct TV on or about middle or end of January with installation on or about the 5th of February.When I signed up, I was giving a list of programs and I was told that these were the channels I was to received. This list was dated on or about May 2014, When the installler came and installed my services, he gave me another list dated August 2014 and he said that all of the channels in purple I was suppose to get. At this point some of the channels from the first list was there. The intaller told me to call customer service and I did spoke to one of the supervisor and she was able to accomodate me with a few channels, but at the same time she deleted others. I request a new list which I received and even less channels am not receiving and when I called they tell me that I was not suppose to get these channels.I seem that everytime a new list comes out they start deleling other channels. Am really not happy.with this deal. If they continue to cut channels I will have to terminate this contrat and if I have to go a different avenue to resolve this problem I will. Am not really complaining but indicating my dissaticfaction with this dea. Thank you hope you can e-mail me back some type of explanation for this dilema. Have a great dsy.


robyn March 18, 2015 at 7:35 pm

We’ve been with Directv since 2011. After months of trying to get our receiver fixed and not be charged for it, this last January my husband called to cancel our service. They talked him into this “free” of cost new box and told him for our troubles our bill would go down for 12 months by $20.00 a month. They also said our box was outdated and that is why it was having issues, that wasn’t our fault. What a bunch of lies. Our service only went down by $6.00 and when we called to ask them why they had no logical explanation about it. They then told us we also “agreed” over the phone to a new contract with this new box. Bull crap. We canceled Directv services and if they try to take money out of our account I’m contacting our lawyer. A bunch of lying crooks. Take your service elsewhere!!!!


Christine Kaiser March 13, 2015 at 12:32 pm

I just spent the last hour on the phone with two representatives from the billing dept. I have been a customer for a very long time and I have never been so aggravated. Last month, I noticed my bill went up for no particular reason, so, I call and they say, oh, that is a fee for shutting off HBO and since no one told me about this fee, they were going to take if off my tab. They told me to pay a new amount that equaled $15.58 LESS than the monthly statement. This month, they sent me a bill with the $15.58 added back on. Neither the rep or the supervisor I spoke with could understand why I called them today. They took it off last month, and added it back on this month — how is that giving me a credit? They are completely incapable. Don’t bother with them, when my contract is up, I am out.


B Raver March 5, 2015 at 12:51 pm

The service process referencing temporary deactivation of direct tv is absolutely ridiculous. I also find it ludicrous that you are unable to even renew deactivation unless its been reactivated for at least six months. I have just now spent approximately one hour on the phone with service people that don’t even know the corporate procedural guidelines for deactivation. They commonly try to transfer you to someone else and you have to sit and listen to a bunch of advertising jabber over and over again. Service has transferred me three times today and they still have not taken care of the problem. I find it very hard to believe that the corporate body thinks they have great company. What fools they really are. They should try their service as and unknown party. They have no respect for the working public that wishes to use their lousy servicing. They loose no time, for its demanded that we the public waste our precious time on a terrible company. I wouldn’t recommend this company to anyone. The corporate body is definitely overpaid.


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