The history of DirecTV is quite lengthy and dates back to Howard Hughe’s creation of the Howard Hughes Medical Institute, founded in 1953. Following his death, Hughes company was split into 4 divisions, one of which was Hughes Space and Communications. This company was sold and merged with other companies numerous times. After failing to reach an agreement with NBC and Cablevision in 1990, the company decided to make its own separate division, DirecTV.
DirecTV is a satellite television provider founded in 1994 that in the beginning, worked together with USSB to receive 175 channels and broadcast them via an 18-inch dish. 
In 1998, DirecTV acquired United States Satellite Broadcasting (USSB). The following year, Primestar was acquired.
In 2004, DirecTV stopped servicing the Mexican market, although it retains a 41% interest SKY satellite system in Mexico and in 2007, stopped servicing Brazil, while directing customers to the 74% DirecTV owned SKY Brazil satellite system.
In 2006, DirecTV sold off the last of its non-core business entities and began to focus solely on satellite TV service.
In 2007, 100 HD channels were added. Also in 2007. the DirecTV blimp named “lefty” was launched in October 2007 at the MLB World Series, held in Boston, Massachusetts. It has been seen all over the US since its rollout. 
In 2010, Sirius XM channels were replaced with Sonic Tap.
As of 2012, the company no longer offers a 30-day grace period for those who wish to try the service. “If you do not fulfill your Programming Agreements, DirecTV may charge a pro-rated fee of up to $480”.
DirecTV has had numerous channel disputes in recent years including dropping Versus (now NBC Sports) in 2009, G4 in 2010 and a Viacom dispute in 2012 which was successfully resolved.
DirecTV currently services nearly 20 million users worldwide. The DirecTV corporate office remains in El Segundo, California, at this time.
As of 2015, DirecTV was acquired by AT&T and operates as a subsidiary of the company.
In late 2017, AT&T’s planned over-the-top service for DirecTV won’t require a satellite dish or a receiver to receive DirecTV programming, but simply a high-speed internet connection. DirecTV Now will be available through digital media players and devices such as Roku, Amazon Fire, Apple TV, and Chromecast.
DirecTV had several channels go dark on July 11, 2019, after contract disputes. It was unclear when these channels might return to the cable provider.
In May 2020, DirecTV pulled service from Venezula due to US sanctions.
Due to the lack of sports coverage because of the COVID-19 pandemnic and subsequent quarantine, the company offered refunds to those who had subscribed to their sports channels.
I wish I had never purchased Directv, I have wasted more time trying to get my service address changed than I care to say but it is over 5 hours and it is still incorrect. I was not informed that when I had to get a new receiver that I was committing to another year which seemed crazy to assume since I paid more for another receiver and returned the one that would not work on my new system. Can not wait to be out of my contract and be sure that everyone I talk to I tell them what a terrible company you are no service worth spending the time calling and then talking you get deceptive information.
Where can I get a direct to corporate managers attention Obviously the managers aren’t able to handle my issue. ! I’ve been paying fir Mlb fir two yrs and they seem to keep applying it to my bill when in fact th Ed it isn’t even any baseball happening Thx my email is lalfano55@yahoocom. Thx. Lauretta Alfano
You can call until you are blue in the face and whoever you talk to apparently tells NO ONE ELSE what they have promised you and there is no report on the conversation to any body else. I asked one of the chat people to please send me a copy of our transcript by email, Oh sure she says, That was 2 weeks ago and I still don’t have a copy of it. These people suck at everything except taking your money.
Dear DirecTV,
I first got DirecTV in 1994 (the year of your founding) and have had no reason to complain until now. For the past eight years, I’ve had a DirecTV account with service in two locations. Recently, I gave up the Studio City (CA) apartment (which was the billing address) and contacted your customer service department and asked them to stop service in Studio City, while retaining service at my Redlands (CA) address. Instead, they cancelled the account, stopping service in both locations. In an attempt to resolve the situation, they said they could do nothing about the account cancellation, but offered me a corporate-sponsored (Ebay) promotion, which I accepted. They promised service within 24 hours (from approximately 5PM PDT, February 7). It hasn’t come on, yet, which isn’t the real problem, only an inconvenience.
When I contact Service today, they decided to set up a new account, which is your prerogative. However, they say that since the account has been closed for over sixty days (it hasn’t, I requested service be stopped in one location, not both, on or about February 1st; you decided to cancel both, which I assume was the first error in this chain of buffoonery), that they need to send a technician out to my Redlands address as a “new service.” It isn’t new service. I have a perfectly working box (although it shows Error 726 and tells me to “refresh service,” which I can’t do because you cancelled my account).
So, you’re going to waste my time and your money, sending a technician out to my Redlands address to look at a satellite dish and box, which have worked for ten years, as if it were a new account, instead of refreshing the box.
You’re lucky I’ve had 25 years of good service or I’d tell the tech to tear the whole thing out and contact Spectrum for future service.
I will do that if there’s future problems, and if I don’t get the Ebay-sponsored pricing (about $69/month for two years, and for which I paid you $300 (four months in advance, plus an extra twenty dollars since I couldn’t get Ebay cards in the $280 you demanded in advance)) on February 7th.
I asked a supervisor in your account manager team this afternoon if he thought this made sense. His response, in effect, was, “Since the account has been closed for more than sixty days [again, it’s been closed, based on your mistake, for seven days], his hands are tied and you have to send a technician, who is prepared to install a new satellite and new equipment on this coming Wednesday, February 12th. He has to follow procedure.”
This is absurd. And, I can’t believe a responsible business would treat a long-term customer this way knowingly.
Again, you’re lucky you’ve provided good service since 1994 or I wouldn’t be so moderate in my comments or retain your service in the future when I have alternatives.
Onward, clc
I have been a customer for several years. Before you merged with ATT it was so much easier to call and get a agent with ease. Today I have called 3 times because I have a message on the screen saying “Your receiver has not received Guide information from the satellite for 1 hour. Please call DirecTV Customer Service (920).
The auto system seems to only acknowledge the call is your calling with the code 721, it asked that question (4) time then after saying what I needed and giving the extension as requested it disconnected me Twice. I am know sitting on hold after being told the I would be on hold for 1 minute but its been almost 50 minutes. Your services are not user friendly. Contacting you via email is extremely hard for me because I have a chronic medical condition called vertigo and I have to limit my time on the computer or I get sick and have great difficulty trying to recover.
Highly Disappointed! I just want to watch TV without the drama, I understand things happen but this is to much and a great inconvenience.
Nadine White
770 668 XXXX
I’ve had my service turned off since July 6, 2020 and I am still getting a bill for ser from July 13 thru Aug. 12. Not only that but they are now sending a bill for Aug. 13 thru Sept. 12. I got the email that they received my returned equip. on Sept.22. I sent it back on July 24th or 25th at UPS. They won’t admit that bills are paid in advance and they try to confuse issues by saying they have no records of disconnect dates, ( but they sure turned the service off on a specific date), so they can try to keep charging you with bills that no service exists for, and if you refuse to pay these bills they will ruin your credit.
I called 9/13/19 to cancel my direct tv services. I was told I’m outside the billing cycle, call back 10/9/19. I called back 10/9/19, cancelled my services. I paid my last bill 10/4/19. I was told the services would be shut off 11/6. I will need return my boxes by 11/17. Returned boxes before due date. Looked at my and it’s a charge for $159. Called and spoke to Abriana #AR37N. She said she would handle the bill. My balance should be $0. Spoke to Sandra on 10/16, said the balance is $0 and I would see it adjusted in another week. Today is 12/3, decided to look at my bill and the charge is still there. Now I’m being told that’s my last bill because of my billing cycle. These representatives just tell you anything including lies to get you off the phone. The service is horrible, so glad I cancelled my services. Needless to say, I will not be paying that bill. If I have to take them to court I will do just that. Horrible service and jacked up prices. Never again in life.
I signed up with direct tv many years ago. My bill since then have peaked to 102.00 a month for basic service. Being a financially savvy consumer, I decided that I would go with a competitor and pay less than 1/2 of my current bill. I called to cancel my subscription on Nov. 2. Direct TV immediately placed my receivers offline. Since I had no service, I sent my receivers back on Nov. 16 (which I was asked to do after my service was cancelled.). I then received a bill in the mail for the entire month of November. I chatted with an agent on Nov. 22nd and he promised me that he would take care of this. David would see to it that my bill is adjusted. He told me not to worry that he had my back. The next day I chatted again to confirm the credit. This time I was told that no there is no credit and even though my units were offline I am still responsible for paying the entire month. One supervisor transferred me to service so that they could give me options on how to ‘enjoy’ my service via my phone app so that I could continue using direct tv until the 30th. I spoke to a supervisor in that department who also said that even though my receivers were placed offline, and that a representative of their company promised me credits on my account, and they have my receivers, I am still responsible for the entire month. ATT/Direct TV will get as much money out of you as possible even if you don’t have service and promise you a credit. The last supervisor I spoke with was so condescending that he even offered a 40.00 credit to, as he put it ‘give me a hand’. It isn’t financial, it is principle.
A Directv rep, Kaye, just told me to return the black box so that I will not be responsible for payment on a months old closed acct. I sent this to Ms Jones, Mr White’s assistant. (He is the CEO/President of Directv). She has this piece of equipment. Ms. Jones needs to inform Directv about having received this piece of equipment. I paid almost $50 last month for a closed acct and refuse to pay the almost $50 for this month. In addition, $20 needs to be returned to me for the postage on the returned piece of equipment.
This is an affront to me. They will be reported to the Better Business Bureau if this is not cleared up by November 15.
Linda Moon
The level of service at DIRECTV has sunk to ridiculous lows. We regularly experienced our signal pausing on any station over the last couple months. We made multiple technical support calls and was told it had to be the weather or some other factor. It was finally determined that the hard drive had been going bad all the time, it finally died and it needed to be replaced.
A technician came out two days later, installed the new box and said he had to sync the bedroom box to it. That evening, the bedroom television could not get a signal and we spent another hour on the phone to determine we needed a technician to come back out. He came the next day and after 45 minutes he determine the secondary box in the bedroom needed to be replaced, but he could not order it himself, we had to do it. He told us we would get a battle from customer service about charging us for it and that’s exactly what happened. Then they wanted to charge us for the shipping to our house so we insisted to have a technician deliver it which had to cost the company more that a simple UPS charge.
I’ve been a automatic pay for 16 years, my BB&T debit card was hacked, they killed it and issued a new card. I made all the calls, including Directv and gave them my new number. somehow the young lady did not enter it correctly, next thing I knew I received a bill in the mail for 249.05. I paid the current month and half of the late amount and planned to do that again the next month, the BB&T electronic payment of 183.00 on Oct 17 someway ended up in my AT&T cell phone account. I live in an area where we cannot bundle all of our services.
I woke up on Oct 20 and my Directv service had be turned off. I have been talking to at least a dozen people, most say, yes we have it right now and we will turn your service back on. I’M STILL WAITING. all this over $66.05. They are making “Dish” look pretty good.
Tom Moffitt acct# 6811179
We had DirecTV for many years and all of a sudden our bill kept going up until it got to $190.24 for no reason or increases in service, only decreases in service. I have been trying for months to get this issue straightened out to no avail. Today I am mailing a letter to the CEO, not that it will matter, but I will not deal with their terrible customer service again. We left DirecTV and went to Spectrum and have enjoyed TV since we terminated our service. It was fun reading all the comments as it seems many people are as frustrated as me. Get your act together.
Dear Executive:
We have been subscribers to DirecTV for over 15 years, and are also stockholders in ATT.
In July when we were unable to get CBS, I went on the DirecTV Chat site and a rep at that time said that she got permission from her supervisor to give me $10 off my bill for the CBS loss. When my next bill which was dated 8/12 arrived many days later, we noticed there was no $10 credit. I then called ATT on 8/28 and got Bell. She said she was applying the $10 credit to my account and I should just pay $98.07, which I did.
We just received our new bill in which not only did someone charge back the $10 but we were also charged a late fee of $4.25! THIS IS OUTRAGEOUS!!! In addition, to this day, CBS still does not appear on Channel 2 as it is supposed to – we now have to remember to press 390 to get it.
We are requesting the $10 credit be made to our account as was initially promised, and the removal of the $4.25 late fee. We also want a written letter sent to us regarding this matter, as apparently experience has taught us that we cannot believe anything your reps verbally tell us, which is very sad.
Sincerely,
Irwin and Linda Katz
DIRECTV HAS BECOME THE WORST COMPANY IN AMERICA! My wife signed up for service and we were told we would have NFL Sunday Ticket free for the first year. Go to watch games and no service. After a very long conversation with someone who could barely speak english, was told that the service rep messed up and it would cost about $50 to add the service. WTF, why do I have to pay when they screwed up. Was transferred from the “Loyalty” department to the “NFL Sunday Ticket” experts who told us that they couldn’t fix anything…the “Loyalty” department had to too! After well over an hour on the phone, still no NFL service because no one seems to be able to do anything! WHY THE NFL DEALS WITH YOU IS BEYOND MY UNDERSTANDING!!!!!!! YOUR SERIVE IS HORRIBLE AND YOUR CUSTOMER SERVICE IS EVEN WORSE. YOU LOST A LONG STANDING CUSTOMER TODAY!!!!! BYE BYE
When I first signed up, the sales rep told me I would get (2) $100 VISA gift cards that I NEVER received, the NFL ticket that I never wanted and one year of the Premium movies. I only got 6 months of the premium movies. My cost kept skyrocketing. I am disabled. They had talked me into switching from Spectrum because of the incredible “deal”; and seeing that I was going to be saving “so much money” I jumped at the chance. Well when the installer showed up for the internet package, he couldn’t provide the 1000 mps that was promised so I tried to see about getting the Spectrum introductory rate that I originally had. They couldn’t offer me that since I had already cancelled their service (thinking I was going to get this AMAZING speed from DirecTV/AT&T internet) —-fat chance right? So a year later, my father passes away. He was helping me survive and giving me $100/month to live. My rent on my apartment went up, medication costs went up, and directv costs went up. So I decide to cut my costs and switch back to Spectrum to include internet/TV/cell phone. They will buy out my contract with Directv. The only hitch is that I need my final bill from DirecTV to read “Contract Buyout”. It took them over 90 days to send that bill, and Spectrum couldn’t honor the buyout. Now, I can’t get in touch with anyone who will help me at Directv. I have spent nearly 18 hours on the phone with these people, and have lost all patience. All of this over $127.11.
I hope this company goes out of business and loses its SEC filing.
Looking at all these complaints, I will take any of them, mine was worse than all. Still don’t have a home phone after a nut came to install directtv, damaged our brand new home, was transferred 27 times on one call. Spoke to over 70 people In a week. Contacting our attorney, they have met their match…
Good Luck. Hope your attorney punches them in the balls.
MAYBE I CAN SOMETHING DONE BY GOING PUBLIC WITH A SIMPLE REQUEST FOR A BOX TO RETURN EQUIPMENT TO YOUR COMPANY. I SWITCHED TO DISH 2 MONTHS AGO. I REALLY LIKED DIRECT BUT PRICES KEPT GOING UP. I GET MORE PROGRAMS FOR WAY LESS MONEY PER MONTH. DIRECT HAD ALWAYS BEEN BETTER WITH INFORMATION ON CAST INFORMATION FOR ALL SHOWS. AT ONE TIME VERY GOOD ON CUSTOMER SERVICE. NOW I HAVE 6 DIFFERENT CALLS WITH AN AVERAGE OF 3 TO 5 PEOPLE, MOST OF WHICH I HAD TROUBLE UNDERSTANDING. THEY TALKED VERY FAST & HAD TO KEEP ASKING THEM TO REPEAT THE ANSWERS. ALL I NEEDED WAS A BOX SENT TO HOME ADDRESS TO RETURN EQUIPMENT. I RECEIVED EMAILS THEY WERE ON THE WAY ALONG WITH REMINDERS THERE WOULD BE A CHARGE IF NOT RETURNED BY DUE DATE. MY COUSIN ONE HOUSE AWAY FROM MY ADDRESS MADE THE SAME SWITCH & RECEIVED RETURN BOX IN A FEW DAYS WITH NO PROBLEM. I ON THE OTHER END HAVE HAD NOTHING BUT PROBLEMS. LAST CALL WAS 5 PEOPLE & ALMOST 2 HOURS ON PHONE WITH STILL NO SOLUTION. ONE OF THE PEOPLE SAID HE WOULD MARK ACCOUNT TO MAKE SURE I WASN’T CHARGED FOR EQUIPMENT BECAUSE OF THEIR DELAY. WELL WHAT DO YOU KNOW THE NEXT WEEK A CHARGE FOR ALMOST $250. I COULDN’T REMEMBER 4 DIGIT PASS CODE SO NOTHING HAS BEEN DONE. FINALLY LET ME UPDATE CODE. IT’S AN EMPTY BOX TO BE SENT TO THE ADDRESS ON THE BILL SENT & PAID EVERY MONTH. EMAILS SENT OFTEN. I’M NOT ASKING FOR ANYTHING WORTH ANY MONEY. JUST AN EMPTY BOX. I WILL PAY FINAL BILL WHEN DIRECT GETS THEIR ACT TOGETHER & SEND ME 1 EMPTY BOX. 2 OTHER PEOPLE ON SAME ROAD GOT THEIR BOXES SENT WITH NO PROBLEMS. DIRECTV PLEASE TELL ME WHAT ELSE I CAN DO TO CORRECT THIS. I FEEL 6 CALLS, APPROXIMATELY 12 TO 15 REPS & APPROXIMATELY 5 HOURS ON THE PHONE I HAVE DONE ALL I CAN. THE LAST CALL I FINALLY HUNG UP I KNEW I WASN’T GOING TO GET ANYTHING DONE THAT DAY EITHER. CHECK YOUR TAPES. I HAVE MANY NOTES ON EACH CALL. I WOULD APPRECIATE GETTING THIS EQUIPMENT SENT BACK. HAD I RECEIVED THE FOLLOW UP HELP I WAS TOLD WOULD TAKE CARE OF THIS I WOULDN’T HAVE GONE PUBLIC. AN EX DIRECTV SUBSCRIBER THAT WAS VERY HAPPY WITH THE SERVICE. THANK YOU
1DIRECTV We’re here to help, Linda! Refer to this tool for instructions on how to return DIRECTV equipment soc.att.com/33OP3rk Be sure to have your account number handy. DM us to let us know how things go.-JessicaT Social Media Specialist
DIRECTV Please send us a private message with your account and phone number, so I can further assist you. -CesarR Social Media Specialist
09-10-2019Linda S. Terry Linda S. Terry THIS IS THE VERY WORST CUSTOMER I HAVE EVER DEALT WITH. PREVIOUS PUBLIC MESSAGES RECEIVED RESPONSES. PRIVATE MESSAGE EMAIL COULD NOT BE ACCESSED. OTHER MESSAGES DIRECTED ME TO DIRECT INFO. NOTHING HAS BEEN DONE. NOW DIRECTV YOU HAVE CHARGED OUR BANK ACCOUNT $419 WITHOUT OUR AUTHORIZATION FOR NON RETURN OF EQUIPMENT. WHAT IS THE SECRET PASSWORD TO GET YOU TO SEND THE RETURN BOXES FOR YOUR EQUIPMENT SO WE CAN GET OUR MONEY BACK. THE ONLY REASON WE SWITCHED TO DISH WAS THE PRICE. WAITING FOR DIRECTV TO RUN ANOTHER SPECIAL SO WE COULD COME BACK AS A CUSTOMER. THE WAY THIS SITUATION HAS NOT BEEN HANDLED SHOWS ME JUST HOW NOT IMPORTANT CUSTOMERS ARE. PLEASE CONTACT ME BY FACEBOOK OR EMAIL
REC4@ FIDNET.COM I WILL NOT DO ANYTHING BY PHONE. YOU SAY YOU MAY RECORD CALLS. IF YOU DID AND CHECKED BACK ON PAST CALLS ON THIS SITUATION YOU WOULD SEE HOW FRUSTRATED ALL THESE CALLS HAVE BEEN.
DIRECTV PLEASE HELP TO GET YOUR EQUIPMENT BACK AND OUR $419 UNAUTHORIZED PAYMENT REFUNDED.
THANK YOU
HORRIBLE company overall! The agents are trained to enroll customers for service and that is all. No one is competent enough to explain anything beyond the connection process. I’ve contacted the BBB in October 2018 because I was lied to about how much my bill was going to be monthly. They credited my account to lower my bill to what I was originally told it would be…Then I had an issue with a box so I got it replaced. When the box was replaced, they extended my contract without verbally telling me or giving me the option to agree to those terms. Only thing I was told is that the box would be free (which it was). I wasn’t aware that my contract was extended until I tried to switch providers (due to horrible customer service and interactions) . I still switched and my current provider agreed to buy me out of my contract. As we speak, I am currently on hold/mute by one of these Direct Tv agents because she is not able to answer my question about where is the bill that would show my early termination fee. I’ve been transferred 5 times and no one can explain. The first rep told me the fee would be $100, the third one told me it would be $60, and the one that just is refusing to answer any further questions is saying there is no early termination fee. I’ll be also contacting the PSC. I am trying to confirm what portion of the bill I need to pay and what portion my new provider need to pay so I can FINALLY get rid of you all and I am not getting anywhere as usual! No one noted accounts and I doubt calls are monitored and recorded like they should be because there’s no reason a customer should be being “held/muted” on a call this long without someone checking with the agent to see what the hell is going on. Any chance I get, I’ll share how bad this company is and about my experience. It’s not like I didn’t pay my bills on time. You all just aren’t competent enough to run a business professionally.
I have a complaint about paying for two months of service after cancelling my service. However, by the look of this long list of unhappy customers, you have your hands full. Oh, your ignoring your customers. I will be taking my complaints elsewhere, i.e. BBB and the FCC. Companies that operate like you go bankrupt. You will hear from me.
I have never had an issue with Directv until the last two months and I am more than irate. Customer service is an absolute joke anymore. I have called on several occasions about rising increase in bill and was told I was receive a credit for 12 months. Never did get it and every time I call back and ask to speak with a supervisor they say they will fix it and tell me all these wonderful things. Then when I never receive the email of our conversation I call back to see what is going on and low and behold that conversation never happened and I am basically called a liar. This last supervisor, Albert, I spoke with today was an absolute joke. He told me that there wasn’t any discounts available like that at this time so there was nothing he could do about it. I said the discount was supposed to be applied back in June. He basically said oh well. I will be looking at other services unless Directv makes it right. If your thinking about Directv, don’t!
Your customer service is the worst! It’s exhausting to call about my increasing bill. I have a low end package and it’s now costing me $170.00 a month! I have more informercial channels than watchable channels. You guys need to keep in mind – If you treat your customers right, you’ll have customers for life! I was on your Facebook site yesterday and a service member asked me to private message them to communicate, that was around 10 am yesterday – I’m still waiting for a response!!!!!!!!!!!!!!!!!!!!!
We disconnected Direct TV 3 months ago, returned all equipment the day after the disconnection and was notified a refund was due us of $101.28. We were told we would receive refund in 30 to 45 days. It’s been 3 months and we still have no refund. This is another fine example of Direct TV poor customer service. Acct # was 7694909….look it up if you can find the time!
My husband and I are currently getting an attorney to sue Directv / NFL Sunday Ticket for illegally charging our credit card AFTER we closed our account last year and told them to stop charging our card because we will no longer use Sunday Ticket. Your company charged us this week for the upcoming NFL season after we closed our account LAST YEAR. My husband called this morning to get the run around like we did last year and they told my husband today they can’t find our account, yet the company charged us for NFL Sunday Ticket again. There is literally nothing on Directv, NFL Sunday Ticket or ATT websites to file a formal complaint to get this resolved once and for all since the people on the 800 number will not resolve this problem nor will they connect us to a department that will. So, now we have to sue Directv since they refuse to close our account, they “cannot find” in their system and continue to charge our credit card for a service we don’t have!!! How is what you people doing legal or ethical? Seriously. You will hear from our attorney.
I disconnected my service with DirectV effective 08/05/2019 because of the increasing rates and lack of service. I was told that you would not disconnect my account until the bill date 08/24/2019. I expressed disappointment that you are billing me for service that I no longer have, but I was told that is the policy and there was nothing I could do about it. Yesterday I receive another bill for one month in advance service which is very annoying. I think you need to do something about poor billing service.
I was with BellSouth (Southern Bell) for 30 years. It is hard to believe that AT&T is not longer a company that believes in fairness and customer servuce,
I have been a loyal customer for many years, I have been requesting a very simple request to receive information on your TV packages with prices. I have gone to your website which is totally confusing, spoke to reps who can’t email, fax or mail the information its not as if I am asking for too much. So maybe someone can contact me say I can get the information I am asking for!!!!
Didn’t realize how painful it is obtain TV service. I have been a customer of Direct TV for about 10 years. Recently another reseller company through false advertising on their internet speed convinced me to move over to their service which we did experimentally. This means I never terminated service with Direct TV and paid my bills timely. I realized within a week that the hoax of I Gig internet offering so I decided to keep my Direct TV. the ordeal now is how to get Direct TV to plug the cables back to my TV even though Direct TV has been receiving monthly payments from me. Yesterday I was on the phone for 2 hours being tossed around from one customer service agent to another and none of them seemed to know what to do. I called again late afternoon and someone dispatched a technician to my house to reconnect. I took the day off today and waited for the technician to show up around 4 pm only to tell me that I needed to call another department. All he had to connect was a splitter for Direct TV which was lying in plain sight. My whole day has been wasted due to the incompetence of people who we the customers pay to deliver us a service. Mind you, if I had terminated service everyone will be calling me to offer all kinds of incentives to come back. Now is it a case of “too big to manage”? Customers should not endure these mindless waste of our time when we provide enough cash flow to run your operations and pay bonuses etc. My entire day has been wasted away from the office. You contractor technicians need better training. Was installing a splitter and testing for signal too much for them to do. hopefully some one will respond back.
I have been a customer for prob 20 yrs and today I am quite upset. I am having a new roof on my house and when the satellite was installed at the 216 address it was put on the roof. This AM I called to have a technician come and remove it and place it on the side of the house like it should have been. After spending 45 min on the phone going thru two cust service reps which I could barely understand, it will be tomorrow before a technician can come and I will be charged a service call fee. This is not acceptable! I showed updates not have to pay a fee. DirecTV should have known not to place the satellite on the roof. Diane Wright
I would like to formally inform AT&T that I am filing an informal complaint with the FCC regarding your practices concerning your billing. On July 2, 2019, I contacted your customer service department in regards to temporarily suspending my Direct TV Services due to a sudden lack of income due to the death of my employer. To keep in good graces with your company, I asked that service be suspended for 1 month beginning on July 14, 2019, the end of my billing period (which I already paid). The service was suspended, however the auto payment, which was also to have been suspended, was not stopped by Direct TV/AT&T which resulted in an over draft on my checking account. When I contacted the customer service department again on July 8, 2019, I was told at that time that the service was not scheduled to be suspended and that the auto payment was not suspended either. This resulted in another overdraft fee on my checking account. I tried to do the right thing, I asked for a suspension in service due to a lack of income so that I did not ruin my credit with AT&T, however your service representatives did not do their jobs! I call again on July 23, 2019 in the attempt of getting this fixed, due to the fact that now I owe an outstanding balance of $128.32 (which I feel I do not owe as I suspended my service on July 2, 2019) that no one in the cancellation department seems to be able to fix. Please help me AT&T/Direct TV, I am so angry now that I no longer want to do business with AT&T or Direct TV due to the fact that I was lied to, was still charged when asked to stop auto payment and fed up with representatives who do not do their jobs!
I’ve had Direct TV since February, and I’ve never had to make a service call until today June 14,2019. I’m in an area that just dealt with Tropical Storm/Hurricane Barry and all of sudden I’m having problems with my TV, called for Technical Assistance and I was told they were unable to clear the problem over the phone. I was then told I needed a technician to come out and that would cost $99 or $8.99 per month. Now I don’t need help because of something I did , but rather mother nature and your obviously faulty merchandise and I’m being extorted by Direct TV. No one ever mentioned to me previously a service plan vs the cost of a technician if anything were to go wrong UNTIL NOW. I think its awful and I’m very dissatisfied with your company right. I will share this info of your under handed tactics with everyone I know.
I paid our bill off in full on 10/02/2018. On July 1, 2019 I received a collection bill in the mail from ERC where you have turned our account over to collections. I DO NOT APPREICATE ONE BIT THIS BEING TURNED INTO COLLECTIONS, SINCE IT WAS PAID OUT ON 10/02/2018. I called told whomever I spoke with that this bill was paid in full and I had proof from the bank. They would not give a good email address so I could send copies of the payments that were made that paid the bill off. This should have been marked paid when they received the final payment for this account. However, whomever handles this obviously failed at their job. This bill was not marked paid and closed instead over 7 months late it was sent to a collection agency. This is completely UNACCEPTABLE!!!! NOW I AM FIGHTING TO CLEAR A BILL THAT WAS PAID OFF ALMOST A YEAR AGO. THIS IS NOT HANDLE, CONDUCT BUSINESS NOR TREAT YOUR CUSTOMERS. THIS IS THE REASON WE WENT TO AIR FREE TV. THEY ARE TRULY A POORLY RAN MULTI-MILLION DOLLAR COMPANY. NO ONE HERE UNCLUDING THE CEO OR ALL THE WAY DOWN THE FOOD CHAIN GIVES A RATS AZZ ABOUT ANYONE AT ALL!!!!
AARON L.
REHOBETH, AL
I have been on the phone for over 1 hour 25 minutes trying to get a receiver for my motorhome I have been sent to 5 representatives and they keep sending me elsewhere I have been a customer for over 12 years I am thinking I need to change to Dish Network seem like my business doesn’t mean anything to you or your people don’t know what they are doing ( need training) you have my email address please get back to me by close of business 6/26/19 or I will cancel my account
Denis Doucette
After losing everything we owned in Hurricane Harvey you continued to bill me for 3 months, despite calling in and suspending my services. Only found out after one year due to the first and only negative report on my credit. Called in and was told “nothing we can do” it was sent to 3rd party and out of their hands now. I will be telling everyone I know to STAY AWAY from Direct TV. I WAS an ATT customer for 10 years and have now canceled ALL ATT services due to Direct TV.
Worst Customer Service EVER!!!! And we have been customers for over 20 years!
they have double billed me. then shut me off for nonpayment. crooks for sure. i will get my money back
I am left with no recourse, but to contact you at the President’s office regarding a billing issue I am having.
It seems every year Directv requires its customer’s to dance and perform to get a standard billing amount.
My bill has increase by 100% since last month. In dealing with your customer service people it seems that I am to be stuck with a $40.00 per month increase whether I like it or not after all discounts are applied.
This seems to be unfair to the consumer since I have been a loyal customer and have direct pay from my checking account, which make me current and payable every month.
However, Directv continues to require me to call every year to negotiate billing rates.
This is ridiculous. I have better things to do with my time than to spend 45 minutes of my life on hold and attempting to negotiate terms for the next year.
I would appreciate someone from your office with authority to restore my billing rates for Directv pursuant to the negotiation we had last year. I find it very confusing that your company cannot quote direct prices for customers even though AT&T can.
I await your response.
Worst customer service I have ever experienced. Appointment for 8 – 12 am. Called at 830 and 11:00 to confirm yet no show no call. With a total of 7 calls in one day and no resolution I have zero confidence in the integrity and ability of Direct TV to provide any level of customer service. They refused to provide a corporate phone number or contact…..except an address for the legal department. Simply worst service I’ve ever experienced. Will change to Suddenlink. What a waste.
Have been a customer for years took 7 calls to make a payment auto recording took my info 2 times then said it could not be processed I left a call back number to cut out wait time each rep. that returned call said they did not have access to direct tv on their screen finally was transferred back to the direct tv line now going to be charged another five dollars for talkin to a rep. No big deal but I’m on chemo myself and too tired for such miscommunication now will probably have to go through the hassle of calling dish never had this hassle in all my years with direct tv
I called to cancel my Directv account and was told that there would be an early termination fee for the genies we had. They said we signed a two-year agreement. My husband nor I never signed or verbally comitted to a contract and when we asked for verification of a contract, Directv would not provide us with any documentation or voice recording showing a contract.
When I pressed for a phone recording or signed agreement, they said they would push it up the chain of command.I received a phone message on Tuesday (that I barely could understand), the message sayed the charges would stand and that is that. They did not provide me proof of any acceptance of a two-year agreement. And when I called customer service to ask for this again, the agent escalated it further up the food chain.
This is written notice that you do not have authorization to charge my debit or credit cards that were associated with my account.
Wendy Ankney
205-834-xxxx
I called to cancel my Directv account and was told that there would be an early termination fee for the genies we had. They said we signed a two-year agreement. My husband nor I never signed or verbally comitted to a contract and when we asked for verification of a contract, Directv would not provide us with any documentation or voice recording showing a contract. This is written notice that you do not have authorization to charge my debit or credit cards that were associated with my account.
Wendy Ankney
205-834-xxxx
Wow…Where do I start. I’m a retired military vet of 27 yrs and I’ve been a loyal Directv customer and NFL ticket subscriber since 2002. On 11 May 19 my wife lost her mother and subsequently we were forced to pay for the funeral on 20 May 19. I called my mortgage, vehicle, utilities company and asked for a financial hardship extension due to this unexpected financial circumstance. They all granted me an extension until 31 May 19. I called Directv as a loyal customer and was hoping/expecting to receive the same KINDNESS/EMPATHY. However, I was told that even though they thanked me for my loyalty, there was nothing they could do unless I paid either half or full payment. This was a supervisor who pretty much read from the “Directv non-payment” book. I am highly upset and like many of my family and friends, will be forced to switch to Netflix or Firestick. This was not the service I was expecting from Directv and am highly disappointed in a company I’ve been loyal to.
My wife and I were Directv customers for more than 30 years. We are on fixed incomes and in our 70’s. During this period of time we had always paid a few dollars more that our “Amount Due”, this was done in case of any problem that might arise making it difficult to pay our bill. On April 16, 2019 we contacted Directv and informed them that we were terminating our contract with Directv. After explaining our reasons, we were told the termination date would be April 25, 2019, we were also told that any monies due to us would be paid the first week of July, 2019. When the monies did not come and we called Directv, we were told that any amount more than fifty dollars would have to be approved. Since our over payment was One Thousand One Hundred Eighty dollars and ninety nine cents ($1,180.99) we said we understood. We were then told we would receive the money in the form of a gift card within 7 to 10 business days which put the date between July 12 and 14, 2019. When we called again, after not receiving the gift card, we were told that the refund had be expedited and we should receive the card no later than August 2, 2019. This day has arrived and it is not in our mail. Let it me known that this entire process had me on the phone for more than a total of 12 hours and I spoke to no less that 8 individuals. Directv makes it difficult to speak to individuals that can give you a definitive answer to your questions. I would welcome a call or email abut this situation. Wayne A Carrington (702)595-XXXX
Randall L. Stephenson
CEO, DirecTV
2230 E Imperial Hwy
El Segundo, CA 902435
Dear Mr. Stephenson,
I am writing to express my disappointment and frustration with DirecTV, specifically in your billing and customer service over the past several months. I will briefly recap my experience and then propose what I feel would be a fair resolution of this situation.
21 April 2018 – I signed up for DirecTV, which I bundled with my AT&T cellular plan. I signed up through a contracted vendor at Wal-mart. My initial deal was to get the Choice package for $55/month for year, which would be extended for the second year simply by calling at the end of the first year (this was states and written on my paperwork). I was also given the Premium movie package for 3 months at no charge, and NFL Sunday Ticket for 12 months, also at no charge.
June or early July 2018 (I cannot locate the exact – I called DirecTV to cancel the Premium service which we never used and had no intention of ever using. I was informed in that phone call that these services were discontinued.
Early April 2019 – I called DirecTV to extend my $55/month rate for the second year, and to cancel NFL direct ticket before the end of my 12 months free. I was told during that phone call that this was possible but that I would need to call back on or after 20 April to do this. They also stated that the NFL Sunday ticket was removed from my service.
21 April 2019 – I spent well over 2 hours with DirecTV being transferred and stonewalled. I was informed that the introductory offer could not be extended, despite what was written on the paperwork when I signed up. I was also informed that I still had and was being charge for the Premium Channels that I had been told were cancelled 9 months earlier. I was being charged $61.99, less a $17.99 discount for 9 month of service that I did not want or use and that I had personally called and cancelled. That is $44 per month x 9 month= $396 that I was overcharged.
During the same phone adventure on 21 April, I was finally able to get to someone who at least said they had decision making authority, and the final resolution was this:
– My services would be cancelled effect the end of the billing period since your company no longer pro-rates, which was 21 May 2019.
– The $20.00 /month ($220) early termination fee would be waived.
– My Premium channels (HBO Starz Showtime) would be canceled as of the call.
– I would be refunded or credited for 2 months of the 9 months I was overcharged.
22 May 2019 – I was notified of my combine AT&T /DirecTV bill, fully expecting to see the $88 credit that was promised as well as the removal of the Premium services. Yet the current bill charges me for “CHOICE” at the rate of $110.00 and the Premium channel were not removed, so I still have the extra $44 charge. NFL Sunday ticket also continues to be listed on the bill with no current charge even though I requested that it be cancelled. The two month of promised refund was not anywhere on the statement.
That is the time-line in an abbreviated fashion. It does not begin to express my frustration and anger at the time and effort that went into something as simple as canceling services, and asking you to live up to the promises made by your contracted vendor in extending the $55/month rate. While one error might be due to mistakes or incompetence on the part of a single employee, my experience with DirecTV has led me to the conclusion that this is in fact a deliberate strategy on the part of your company: make promised that you have no intention of keeping, confirm that services were cancelled but continue to bill, and tell the customer what you need to get them off the phone and then do none of it. I conclude that your strategy is one of deception, lying, and attempting to hide your deceit thorough bundle payments, and paperless billing.
My proposed resolution: 1) Honor your representatives promise to cancel my service and waive the early termination fees. 2) refund all $396 to me that was charged after I had called and cancelled the premium channels. 3) Change your business practices and procedures.
I have used DirecTV in the past and was generally pleased with the service, but this experience has been less that satisfactory.
Sincerely,
Kirk W. Eggleston
Mr. Eggleston,
I am just curious as to whether Directv replied to your comment on this site. I am fixing to write Mr. Stephenson, but didn’t know if they replied to these complaints online, because I do not see any replies here. Thanks.
wow where do I start. I had direct tv in the past and was treated well. but a few years ago I switch to spectrum a few years ago. I was going to switch back to Direct tv and had an installed of 20th of may 2019. on the 17th of may I walked into a Sams club store and was approached by an direct tv rep. He asked what tv service do I have. I told him Spectrum right now until 20th then Direct tv. He asked what kind of deal did I get with them. he told me that he could beat it I said but they are already coming on the 20th he said no worries when they get there tell them you already had it installed. it was a better deal so I sign up again to have it installed the next day so before they came I took my equipment back to spectrum and got ready for direct tv they did not show up. and the rep at sams club giving me wrong phone number I went back to sams club to see him He said that some how it got canx so we would have to do it again, but change 1 letter of my last name so I said sure besides he was a direct tv rep and 20 more dollars out of my checking account. so I woke up Sunday after putting with my wife’s fifth degree all day for no tv.with a text from Direct tv saying that all my installs were canx and I had to call Reschedules Department. so I called them and told them what was going on and they set me up with another install date (for Tuesday) and 20 more dollars out of my checking account. By the way I am a 100 % disabled veteran with a limited income. 80 dollars to some people might be chump change but to me and my family it means eating at home or the Salvation Army .OK back to my story OK I thought everything was good ys but those of us that are marred knows what coming. I told the wife we are all set again with an install date of Tuesday. O boy you would think that I just told her I was leaving her for her sister So after saying OK Honet a couple of hundred times and taking a Nitroglycer pill I called back in hopes to some how get them to come earlier. so the first person I talked to said , sorry but this is funny that the reason everything got canx was because that where I live I cant get reception. I had Direct tv here for ,5 for the last 7 years. so I moved onto to Miracle who told me that she coudnt give me an install date because I do not have an account number yet.
I didn’t tell her that the other already gave me an install date for Tuesday but I was trying to move it up for my personnel sanity. So I asked if I could talk to her boss. she said her boss (Reign) was in a meeting. and that he would called me back after the meeting. that was 2pm est. 10 hours after 2pm est time with no call from Reign. I know he got fired in the meeting. So I am 80 dollars in the hole and 5 promise broken befor I even have Direct Tv I think when I wake up tomorrow I will call Dish
Richard Walker
Zanesville Ohio 43701
(740) 452-XXXX
I have been with direct TV for five years and a week ago I relocated from NY to FL. I was going to cancel my services but I decided to stay because honestly until yesterday I have been very happy with Direct TV. I requested for the installer to bring an extra box so we can have cable in two rooms. I was on the phone for an hour trying to request an additional box and specifically told the woman numerous times that we did not want DVR, just a regular HD box as we do not record. Well, sure enough we got a DVR box and were charged extra fees. Last night after being on the phone for an hour and a half trying to get this resolved, out of frustration I just said to cancel everything. At this point we (my husband and I) have spoken to about 5 different people and have been on the phone for over an hour, it’s ridiculous. The rep was not very nice and began to tell me what I would be charged if I cancelled. I asked to speak to a manager who was actually more rude than the previous person I spoke with. She began to tell me I would be charged almost $500 if I cancelled because I would be breaking the 2yr contact that no one told me they were signing me up for. She said they sent me an email about that. Why did no one inform me of this on the phone? This is no way to treat a loyal customer. I was never informed of a new contract, that is very sneaky and unprofessional. I have never had such bad customer service in my life. I don’t like the way I was treated, the time it takes to get any issue or request taken care of, and how I was never informed of a new contract which is pretty much fraud in my eyes. You are supposed to inform the customer of that, not hide it in an email somewhere. All I want to do is cancel and return the equipment without being charged $500 for some sneaky contract.
We have been customers since 2006. We had to get updated equipment because they no longer carried the parts to fix our dish. This included a huge box in the living room and 2 very tiny boxes in 2 bedrooms and new remotes. The price for our TV doubled from $75.00 to over $155.00 after I was told my price would not go up with this new equipment. This new stuff sucks. You watch TV and it freezes up for no reason like 3 times in half hour. Ever since AT&T took over the service sucks even more. I see what they charge new people, so why can’t I get a good price? We have no idea how to record or stream or whatever this huge box is suppose to do. I liked out other equipment much better, it didn’t freeze up for no reason.
DIrect TV is such an uncaring, lying group of people. I am convinced that to work there you need to lie convincingly to the consumer. IN the past week, since first contracting them about a service issue, we have been directly lied to 9 times. I am sure that when you are hired by DirectTV that you must add “I understand” to your vocabulary! The best lie was when the service tech showed up at the house, never called first, never knocked on the door, never rang the doorbell, just posted a note that said “Sorry I missed you, Job is on hold I tried but there is no service in area”. Wonder what I have been watching for the past two years?
So to the liars, William, Bill, Patrick. Joanna, Anthony, Dave, Kimmie, Kayla, Jazmine, Chelsea and Brianna…. SHAME ON YOU!
If you have Direct TV, disconnect quick!
I was a customer and I called to disconnect by bundle service. I called the number that was listed on my bill and the assured me that my account was disconnected and then your company took two payments out of my account. After several attempts to find out why I was still being charged nobody was able to tell me because they could see that my account was closed. Finally after 6 days of this someone finally see’s that Att was closed but not my Direct TV because they said I only called ATT and not both parties. I explained that I wasn’t aware I had to call two places but nobody cares. I returned all my equipment and will forward it to you to prove that I did not use your service for the months that they charged me. I also sent a email to your corp. office and Cassandra Dyson left me a message and I immediately tried calling her back and left a message for her to call me back. That was four weeks ago and I have left several messages for her and she has not even attempted to return my call or try to solve my issue. Your company keeps sending me a outstanding bill and owes me money. I am prepared to take legal action if your company decides to send me to collections or does not attempt to get this taken care of. Could someone please contact me @ 707 332 XXXX.
Thank you,
Catina Dominguez
I am so upset right now!! I’ve been a loyal customer of DirecTV since 2006. I have a couple receivers I turn off Oct to April every year and I recently called to turn them back on. I was told they have been deactivated and need to purchase new receivers…HDDVR’s are $199! So new customers get their receivers free, but long time loyal customers have to throw away their old receivers and buy new ones!! I am so upset I am done. If DirecTV cant replace my receivers for free, after 13 years with them, I’m done being that unappreciated long term customer and will be cancelling my service before end of the month.
I have been a direct tv customer for 20 years and by far the last couple years has been horrible , the latest issue was I call in on the 4th to change my service , but was in the automated service and asked if I would like to make my payment ? I clearly said no and it took it all past and current payment then after talking to a rep they said all they can do is issue a credit that was never done , its been 14 days and they said 7 to 10 days after getting a run around and lied to on several phone calls still got nowhere . guess its time to look at other cable providers
I contacted the moving department to move my service. got an appointment and of course they were running late and I had to change it….. I called to change I and the man I talked with said he would change it to the next day from 12-4…. well…I get my daughter to head that way… and I get a text message reminder that my appointment was for the next day….. nooooo….. but guess what I had to wait….. no help from anyone.. and my daughter and grandson made an hour trip for no reason….. then……. when the tech gets there the next day…. he goes to install and realizes that I need an upgrade…. which!!! should be free….. so he calls customer service with me on the line and was changing the order and the non-English speaking man said I owed 99.00 to upgrade. I was furious…..and still am…. so I gave him my credit card…. and my bank account is charged. now…..so I was told to call the moving department per a chat session to get a refund…. so I did and was told that they would indeed refund me the 99.00 … so checking on my account…. no refund… so I called a few minutes ago…. and guess what… ya;ll just put the 99.00 towards my account… I didn’t give them permission to pay my bill with that….and the girl (who couldn’t speak good English) would not help me at all about it…. she just kept saying it went against your bill…… not good!!!!!!!!!!!!!! not sure this will ever get to anyone to respond…. but it should….. very mad direct tv customer.
Direct TV literally almost started a fire in my house. There Genie got too hot, damaged my TV beyond help, and luckily I was home to catch it. When I reported it, I had to DEMAND that they replace my TV. This has been a two month process, in which they sent it to their Insurance Company to deal with. They after two months and many long distance calls made by me (not on a long distance plan) had a person come from AT&T to check and see if it was their fault. They took the box, left my TV and offered me $50 as a “good faith” one time payment. I argued with them, and told them that the age of my TV is not the issue. They now are ignoring me. I will be disconnecting from Direct TV after this is written and turning them over to the BBB. GO ANYWHERE BUT!
I have been trying for months to get my billing issues resolved between Century Link and Direct TV. One tells me they can’t help so call the other one. This has gone back and fourth for months now. I receive bills as follows for Direct TV, never the same but twice maybe.. Cant get an answer from Direct TV at all. Their customer service does not understand. Speak to rep on chat and they are like yeah that’s weird but do I get help from Direct TV.. NO. And the service sucks as well.
Most recent bill 84.60, before that 186.19, prior and ext 84.60, 145.58, 134.98, 161.98, 281.94 NO ONE HELPS AT ALL OR CAN EXPLAIN THE VARIATION
I had my service bundled with Century link and for some reason Direct TV started another account for me, so I was paying two bills, I called them up and asked that they cancel the new account they made for me and return all the money that I had paid, for whatever reason the people over in the Philippine’s just didn’t understand. I was on the call for over 2 hours trying to get someone to understand that I paid the bill twice, finally I got transferred to someone who understood and she disconnected the call. They are complete idiots, I will cancel my service with them and tell everyone NEVER to do business with Direct TV. This entire mess was due to Direct TV and I hope that there is a class action lawsuit as they love to take your money but they do not like to send it back when it is there fault.
We had Directv installed back in 09. At that time we were under contract for 2 years. This past January 2019 we cancelled Directv and went with UVerse and fiber optic internet. I called on January 4 or 6 to cancel our Directv. My mistake was that I paid a bill they sent me thinking I owed them. Few weeks later and about a dozen calls I was told I would get a rebate since I overpaid. Received my “Last” Billing statement 2 days ago. Shows that I should be getting a rebate of $290.39, but since I cancelled Directv I was being charge and early contract cancellation of $140.00. WHAT??? I have not had a contract with them since 09. Upon calling to find out what was going on, I was told that about 16 months ago when we were having trouble with one of the receivers, the tech told us he would put in newer receivers that would fix the problem. He did and it fixed the problem, HOWEVER, that was considered a new contract, so since we cancelled within that 2 year time frame we were charge $140.00. I DID NOT ask for new receivers, the tech changed them and did not say it would start a new contract. The receivers were old and bad. WHAT A RIP OFF. I have NEVER heard of a huge MAJOR company that did not have an email or web site to get assistance like this. To take to someone IN ANOTHER LAND is ridiculous and a waste of time. SHAME ON DIRECTV. I WILL NEVER GO BACK TO THEM!!!! I am fuming mad right now. Its our money, not theirs. Piece of $*%& they are. I do plan on writing both the offices in California and Colorado. I probably won’t get a response from either. If only people knew about how they run their business.
After reading these complaints/comments I see I am not the only one that has issues with
AT&T DirecTV. On January 12th of this year (2019) I called Customer Service to see what we could do about my rising bill. The latest being $235. Granted we had the Premier Package, with 4 tv’s and the Protection Plan but really? That is just for television service. The rep told me he would see what he could do. The best he could do was to take off $5 each for HBO, Showtime and The Movie Channel for 6 mos. So I thought I would change our package to the next one and add in HBO and Showtime since my husband watches certain series on those channels. It wouldn’t save but a few dollars so then I asked about going to the next package – same thing it was only a few dollars and losing even more channels. I told him that I would have to shop elsewhere. At that point he said he was going to switch me the Account Loyalty Department. I was connected with Miguel who was again very nice and started checking for me. He checked different options and found that he could indeed save me a large amount monthly. He said because we had been with them since 2006 he could reduce our bill to $116.96 a month for 1 year. I was beyond happy – who knew?? In February I was billed $107.74 and was told it was pro-rated. I was very happy. Well – not for long… Received my bill this month and it is now $168.04.
I called Customer Service and was told that I received a $70 discount for loyalty and that’s all. I went through my whole conversation with Miguel and all my notes but the rep was adamant that I misunderstood. Now I might not be the sharpest tack in the box but I did not pull that number out of the air. He told me there were not any notes to support what I was telling him. No big surprise there! He just kept saying that was my bill and that was a big savings. I asked if I could please speak to a supervisor and he told me no. I worked for a large insurance company for many years. If I had ever told a customer wanting to speak to a supervisor “no”, I would have been in big trouble. You know if I had been told that price initially I would have said o.k. and went on my way but that’s not what I was told. I truly believe this is what is called “Bait and Switch because that’s what he did. Very, very unhappy with DirecTV and will never, ever recommend them to anyone. We live in a rural area so not many choices for tv service but you can believe that if I find one I will change in a heartbeat.
They will quote you a promotion price and each month the price is different. They told me they don’t pro-rate your bill anymore. We canceled Directtv April 8th to go to Uverse and they charged us $127 for 9 days, from March 30th-April 8th. They charged us for the full billing cycle because they don’t pro-rate your bill anymore. They should have told us because we could have kept them until the end of the billing cycle. I will not be going back to Directv.
June 6, 20019
The sad part is that non of these issues will get seriously addressed unless you start with the Better Business Bureau. Then go through ATT / Directv corporate lip service representative who will claim to investigate the issue. Then with all your ducks lined up. Have your complaint clear and detailed, with dates, times and names, then send all that information to every member of the board of directors and well as all the top executives at ATT / Directv. Let them know what it will take to make you go away. Give them a week, Then contact a large TV news station investigate and send them everything. I am at the Sending the complaint to the board and executives tomorrow. If the problem doesn’t get solved by next week, it all moves on the the news channels. This works. I used these steps on Comcast when they tried to screw me over with their customer service nonsense. Less than 12 hours after sending out 19 emails to the Board of Directors and top executives, they suddenly were able to see things the right way. Executives never want their names attached to crap like this. When they talk to investors they talk about earnings and expansion. They never talk about customer care. Until the egg lands attached to their name. Hope this helps everyone.
My name is Robert Mason. We were with DT for about 2-3 years, but not anymore. I don’t know my DT customer #, however, AT&T sent me a final bill for $100.08, under acct # 261155117. This bill is the reason why I’m contacting the cooperate offices. This is about principal and fairness. I know to AT&T everyone is just a number, but I’m believing after you review my noted dis-pleasure over the tenure of my contract. About 2 months after installation we started getting picture freeze & glitches on all 3 televisions. In the beginning it would only last a few seconds. I still called to complain, and to get this issue
corrected ASAP… It continued through the life of this contract. DT did send technical service to our home. In time they changed receivers, LNB, and wiring, but that DID NOT solve the problem, and it still existed when I pulled the plug on this ridiculous excuse for satellite television around the first of 2019. I ask AT&T & Direct TV to kindly find my acct records, if you can track them down, which will be quite extensive, but should clarify a lot of the endless frustration and anger my family had to go through during that time. When I called AT&T, they told me to contact Direct TV, but they passed the buck back to AT&T, and now today (03-04-19), I received a call from a collection agency about this very bill. I never get calls from collection agencies, because I have never shirked my responsibilities. I can give you info as follows: The PH # used 309-621-XXXX, SS#— — 9099, PEORIA, IL. 61604, Last time I called billing direct tv (855-348-6234) w/ INCIDENT # 190121-00132, I sent a letter to Direct TV on 1-17-2019, but have had no response to that effort. I know this is an unusual direction to go, but I have tried to get this matter solved, and I feel I’m getting the run around for something that was never our fault. We went from 10 years w/ Dish to DT, but you or no one you know would have put up with the nonsense my family went through to watch TV. during that time. I hope you actually do record you calls. None of this is made up. Please! find the facts, before you bring in a collection agency. I will fight for my credit score, and if I get all those call in documentations that show the truth… I WILL WIN.
I thank you in advance for your consideration, and await your reply. Robert J Mason
Hello,
I originally talked to direct TV because a item appeared on my credit remove that originated for Direct Tv. The account was fraudulently opened by my ex-wife, after I requested to have it closed. I was not allowed to access the account that’s in my name and Social Security number over the phone, not allowed to speak to a manager, and was treated very rude by several customer service agents. I would like someone to actually look into this matter as I am filing a police report for fraud.
I’m a single grandmother raising three grandkids and let me be clear. I do not get any state assistance since I have permanent custody. So when I called Dec. 2018 with my directv not working and they told me $99 charge, I declined. I don’t have that kind of money raising these kids. Tech told me he would waive the charge if I would add the protection plan which I did, (and now I’m stuck with it). $99 charge showed up on my bill. After untold phone calls and wasted minutes of my life, this is a valid charge, no notes. I had made another phone call Jan. 15th when I got this bill. was told again charge would be removed. again no notes. see where I’m getting with this. Let alone the fact it took three tries to get my tv working so the whole month of December, I don’t have any cable. Just read where directv is losing more and more customers every day. Count me in!
1-20-19
Directv comment I left on facebook. They have insulated themselves from customers with a problem with customer service. Lousy way to do business. They should have an email complaint site. The one they have does not have one. They give a phone number where you get no where. Tried that, read below. 23 year loyal customer.
Directv Facebook:
For the past 23 years I’ve loved my Directv satellite. I have been buying their TV guide for the same amount of time. After looking at said guide over the years and seeing many program errors I decided to call their customer service number thinking I would let someone know there a far too many wrong shows being published at wrong times or not on at all. I called 1-877-895-7192 three times on 1-14-19 and got a recording saying they were open between 9 and 3. It was before three but no one picked up on each try so, I called the tech support people to explain. I spoke to a guy named Jack with a foreign accent for around 30 minutes being put on hold during that time frame many times. He swore that he would pass on my complaint and email me. Today is Friday five days later and when he didn’t email me back, I called the number above again. I ended up talking to an Indian woman by the sound of her accent just before noon today’s date 1-18-19 in case there is a way to check. I said the TV guide use to have a number to call when we saw mistakes. She told me to go on page 4 of the magazine to see the number to call. I had it in my hand and said I didn’t see any other numbers than the one I dialed to get her. She went on to say that if I look in between two paragraphs I would find it. I told her all I wanted to do was leave a message. She then went back to telling me about the number again. I said I called the above number where it said it was customer service. This ignorant moron said she was in customer service and asked how she could help. I explained once again that the programming guide had many errors. She asked if I could tell her them specifically and I stared off with this past Sunday where a basketball game was scheduled in place of the football game that was on. After all that crap, she said that I should go on line and specifically write down all of the errors I have because she didn’t want to make a mistake by putting down something wrong. At that point I got pissed and stated that she didn’t want to do her job telling me to go do it. I said I would report her rotten service knowing I got the bums rush. After 23 years of buying my guide and reading up on the public’s dismay with rotten service they got, I wanted to say there should be someone in Directv that truly wants to be responsible and take care of their customers.
Greg Topliff
Warrenville, SC
3 months a connect directv and cancel the movie channels and asked for a repair man to fix my genie drive I still have the movies channel and no repair man to fix or replace my genie drive. I use to pay my bill on the phone now i hard to pay the bill it because at and t use need a code wish i never had for . AT AND T screw up a go company they mess up everything they buy . Also hate the foreign workers I;m going to drop Dircetv this spring after many years
I signed up for AT&T/DIRECTV bundle package. My services were installed on Dec 19,2018. Installation was suppose to take up to 4 hours but ended up taken 8 hour 36 min. The tech that came out to my home had never done a DIRECTV install so it took him much longer. Immediately after he left my DIRECTV services stopped working and I had no dial tone for my phone. I called customer service and they started trouble shooting my TV and got them up and running but had to send a tech out for my phone. I have had 3 appointments for my phone and not 1 tech ever showed up to repair my phone service out of the 3 appoints they set not even a phone call to say rescheduled.
my directv services kept going out and losing connection, and after the many troubleshooting steps over the phone on the many different dates and times. I asked for a tech to come out. A tech came out on Friday 1/11/2019. He fixed the DIRECTV and phone. He was able to identify the problems immediately. 2 hours after he left all of my services stopped working. I called in and after being passed from the legacy department,RC1 dept, loyalty dept, reconnect dept, and back to DIRECTV from 7pm until 12a.m I was finally told that my services was disconnected because I had a order put in that I was moving to OHIO and wanted my services transferred. At 12 a.m the systems were starting to shut down and that we needed to hurry up and get connected into a certain department. The agent continued to try and assist me until 2am until we both were just aggravated and in just disbelief on how we had been bounced everywhere. She apologized and told me to call back in the morning.
The following morning Saturday 1/12/2019 , i called in asking them what was going and that there was an error and someone needed to fix their error because it didn’t make any sense. After being passed from department to department again. I started screaming for a supervisor. A supervisor got involved and was chatting with some executives in the back channel or something and they realized there error and was trying to fix it. They told me they had to restore my internet and phone service first, and then they were going to work on rebuilding and reactivating my DIRECTV services. This went on for 5 hours straight. Once they got my phone and internet modem back up and running they started rebuilding my DIRECTV services from what they told me. This process took another 2 hours. Until they said they needed to call me back in an hour because it was going to take more time to rebuild my DIRECTV package to get it back on the account and bundled correctly. I said ok.
The executive team member called back as promised. She told me I was all straight and everything was back to its original status. I told her I was not at home I was at the store. I asked her did anything change. Did I still have the same phone number, the same account number, did I still have all my credits that was given to me and did I still have my package at the my choice price because of all my problems since installation. She confirmed and assured me that I did. I thank her and immediately called home to see if the TV was on. I was told yes.
Once I got home, I was able to watch TV for 3 hours and at 8:22 p.m my TV went out again and it stated that I had zero locations or devices activated and needed to delete the locations at the bottom. My 2 options were MASTER BEDROOM and BEDROOM 2. I immediately called in and got a representative in the legacy department and was told that I did not have services, nor could they find an account on me, nor could they see any notes or tech visits. After 1 hr of this back and forth with the agent. I asked to speak with a supervisor and then was told I needed to be connected in the RC1 department. Now it’s 11:12 pm and I’m getting the same treatment as the day before of bouncing me back and forth with no resolution or acknowledgement of there error nor how are they going to fix it. I finally get someone in the loyalty department who can see everything that has transpired along with everything that had been done to my account. She explained to me that because so many people have been doing whatever they wanted to my account that it was truly a mess. She explained to me that each agent had took it upon themselves in the DIRECTV department trying to make a sale and created me 3 new accounts in my name that were all in pending statuses along with the account that the executive team member recreated earlier that day that was actually incomplete and missing some kind of code to complete the process and or setup. She stated that the system wouldn’t let her nor allow her to delete or cancel those orders because I didn’t know the pins or passwords but they were all attached to my profile and phone number and address. And that was preventing her from being able to get the devices back activated. So she stated that the only way to fix the problem was to open the account up in the legacy system and or department and once she got that established then she would be able to combine the services back together. She got in contact with that department only to be passed along with me to another department and another department. Now its 11:48 p.m and she starts to laugh and she begins to apologize and she says MS. Williams I don’t want you to get mad but I think they are just gona put us on hold until 12 am because the system starts to shuts down at 12a.m. I immediately responded and said this is what they did the night before. We sat for another 20 minutes until she said let me see if my team lead can get in contact with someone and do something. It is now 1:28 am and she is stuck with no other options for me except to call back in the morning but she was going to add notes and send my info to the escalation department.
The very next day Sunday 1/13/2019. I call in feeling so out done, annoyed, angry, mistreated, and feeling like no one really cares nor gives a d#$%. I start by getting the same process done to me again. Being passed around from department to department. From 9:00 am until 8:00pm. They have run my credit a total of 5 times when telling me that have not and I’m physically looking at my report on my computer. They have charged my credit card 2 times and haven’t refunded me my monies after promising they are going to refund them and credit it right back to my account. They have a total of 4 pending accounts under my name and profile that they have created all while trying to just get a sale instead of just doing the right thing and working on my original order and account number as they stated. Now they want me to pay $100 and they will immediately credit that right back to my credit card as if I haven’t already heard that before and still waiting on other monies to be credited back to my card already and all the while I’m saying why are yall trying to charge me when I didn’t have a deposit and or had to pay a deposit with my original order and or credit check. And why do I have to pay a $100 if already have my equipment and installed already. They tell me to just trust them and they transfer me to customer service take the payment and then disconnect me and now nothing. Still no service, no active account, but a new account number but no services.
I called them back at 8:44 p.m to let them know that first thing in the morning, I was going to be contacting The Federal Communications Commission (FCC) along with making a complaint with the BBB and was told it doesn’t matter nothing can be done and to have a good night.
How do I emphasize “The Worst”
I had a new install scheduled for today, they no showed, coded the ticket as onsite for 6 hrs so each time I called I was treated terribly as they continued to insist there was someone at my home. Supervisor finally said someone be at our house by 5pm. You guessed it, no show again. Unbelievable.
About a year ago we decided to try Direct TV. We were shocked to learn that we needed to add. wifi. internet and placement of permanent fixture on our new $11,000. roof. Rural internet is not available through AT&T here yet. After I realized all this, day of installation I called. I was berated by a Customer Service rep. When I called the installer he assured me I could cancel within two weeks. The customer service agent was rude and threatening in her style.
Since then I have had people tell me that she was wrong. Today I have cancelled my AT&T home phone service. I now have cable back. I will continue to pay your company to keep my credit rating and avoid further business dealings for the next 11 months.
As a business owner I will endeavor to see that all my clients are given time to ask questions and won’t be treated this way. My bill has since gone from $50.99 to $93.99 per month for your basic service.
WAS TOLD WHEN SIGNED UP BILL WOULD BE 101.48 WENT 110.48 STATED HAD ADD INSURANCE WHEN I HAD NEVER CALLED NOR TALK TO ANYONE COOL NEXT TIME BILL 133.48 SAID LATE CHARGES AND TAXES OKAY NEXT BILL 124.48 STATED TAXES NEVER HAS MY BEEN WHAT WAS TOLD IF NOT CORRECTED NEXT MONTH WILL BE GOING TO LOCAL NEWS AND MAYOR WHOM FAMILY IS COOL WITH. IM DONE!
Billing Problem:
I called Direct TV in September requesting my service be put on suspension October 23, 2018 as I was going to be in Florida for 6 months.. I was told I must pay all outstanding charges prior to this. I paid my bill of $87.17 on October 18. An online search shows this payment was received October 19. Today I received a bill for $86.97 for the period November 14-December 13. On November 15, I spoke with a general representative, an Accounting representative and a Customer Service representative for nearly an hour total. While all were polite, all were hesitant and took a long time finding and looking at my records. I was told the service was never suspended – an obvious conclusion. I was also told that the representative in September told me I must call again once I had paid the bill. I do not remember being told this and assumed that the suspension would take place once my payment was received. I asked the Customer Service representative to transfer me to a Supervisor. After 15 minutes, the Supervisor was still not available. I have been a customer of Direct TV for over 20 years. I believe that that I should not be charged for this period of service over an misunderstanding at best. The service should have been suspended in October as I originally requested. I will continue to present my case to Citibank Online which handled the payment and to CEO Randall L. Stephenson at Corporate Headquarters.
called to order 1 more box to make 6 total person sold me on upgrading to all new equipment. Never explained that I would lose all DVR recordings. Tech shows up with only 5 new boxes, says I have to call to order 6th(Not his problem). Once I figured out all DVR recordings not on new equipment called and asked for old box back and nobody would help me was told not happening by all 6 people I was transferred around to, Derek, Brett(supervisor), Clair (Brett’s supervisor who was very rude). Asked to speak to her supervisor and she said no I can email or write a letter. As someone who spends over $500.00 a month on cellphone, house phone, internet and TV I feel like I’m not being helped and just a check coming in.
Why can you not download the saved to a USB and but them back on the new equipment, it is easy and would take a small amount of programming, I know my company does it for our customers.
The customer support or should I say lack of support as who would ever tell a customer nope we can’t help you. That’s what I got from your awful half trained rude people.
I would like a phone call or email from someone in corporate with a very good explanation as too why this happened. I miss when it was just DirecTV not AT&T.
I have copied and pasted this and forwarded to the BBB as well, if I don’t hear back I will keep sending this to the newspapers. Enough is enough. Time to find another provider if you do not resolve this for me.
What am I asking for you to do you say. Get my old equipment back or be able to save and download my DVR( this will not happen) but for future customers I hope it will be standard. Train your people they are not good.
Last but not least do something incredible for me as a customer to make me feel like you care about us. Already looking to see what your competition has to offer.
I have forwarded this to my local BBB office.
I AM F………IN TIRED OF YOU PEOPLE CONSTANTLY CALLING ME. I DO NOT HAVE DIRECT TV NOR WOULD I EVER WANT IT. YOU HAVE THE WORST BUNCH OF FOREIGNERS CALLING ASKING QUESTIONS THEN HANGING UP ON PEOPLE WHEN THEY SAY QUIT CALLING. WHAT DOES IT TAKE TO GET YOU TO STOP CALLING ME A LAW SUIT FOR HARASSMENT? FINAL WARNING STOP CALLING ME.
I am beyond confused and annoyed we had set up a tech to come out at 4pm on Oct 20/18. My wife gets a call at 9am on a Saturday to tell us he can come by and work on our issue, my wife said we had it scheduled for 4pm. At 3:10pm we get a message saying they will be here at 3:10 to 3:40pm still not 4pm. We called our neighbor to contact the Direct TV person at our house the time was 3:40pm my neighbor said he had already left. In truth we got home around 4:05pm so yes we didn’t get back exactly at 4pm, but to call my house at 9am is ridiculous. Then to show up early and then leave early is just bad business. I have been patient and loyal as a customer. Our issue is lag time unacceptable receiver keeps resetting looking for service White screen blue screen 4 times then reconnect itself to the dish. We also had 2 WIFI addresses to speed up our internet we are now back to 1 wifi address and back to be slow on the internet. I spoke to HAYDEE on chat it was a great experience but what was promised was not delivered by the tech. 4:00pm is our schedule not 9:00am. I can’t understand why my equipment is having so many issues after they have replaced the router and the box? Thank you for your time Sincerely, Randy Satz
I hope a supervisor gives me a call within 24 hours I have called your office over 10x now they say my account is in collections really I never asked for my service to be turned off? what I did ask for was for you to remove the stuff you added to my bill without my consent! and to credit my account for adding a 20.00 charge for equipment insurance which I was told was removed from my account and credit would be on next bill, and I cancelled stars and show time which still on and on and on. Then you send a bill for equipment not returned and i call again and ask what day the boxes went out for me to return the equipment and rep tells me 9/27 and guess what I get billed for equipment fees before boxes ever were supposedly mailed out and still have not got and no rep in office can handle that order besides hanging up on me. wow att way to go for screwing up dtv customer service you should of kept your reps to yourself! DTV reps were fine until you got into the game! Well this will be my last contact with you after this if my bill does not get resolved and my service back on, you will be hearing from Consumer Protection Agency, which already has a big case against you for fraud on the returned boxes situation and the list goes on, then you will also see me in small claims and maybe bigger depending what you people do to my credit report I know my rights and I know your rights, and I hope to hear from a supervisor tomorrow if not this will escalate and tell Randy sorry and good luck.
The same thing is happening to me. No amount of calls or chat makes a difference.
I am sending the latest scam to headquarters. AT&T is the worst thing to happen to DIRECTV. They have no concern for those of us hit by the worst Hurricane to hit Florida. Will they dare to print this?.
Direct TV is the worst. When I signed up they offered a $200.00 credit to be used as I saw fit. When I went to use it they said it was not available. After talking to two different supervisors I was transferred to VIP. After listening to me they said they would transfer me to a manager who would take care of it. Nobody ever answered the phone. These predatory people are the worst I have ever encountered. I will report them to BBB and take them to small claims court.
I should have read these reviews first. Had U-Verse, equipment getting old we were told. ATT not replacing. Tech said Direct TV the way to go plus there’s a deal right now. WOOO I bought into that. I hate DirectTV. It used to be really decent but not anymore. Our TV watching experience is annoying. Screen freezes all the time. Recorded shows freeze and take you all the way out to live TV where you have to restart your recorded program. A cloud comes by and TV’s out. It is the most ridiculous service I’ve ever had. Would never recommend Direct/ATT to anyone ever. 22 months to go. YIKES
Dear Carol,
brace yourself if you cancel service. They will scam you intentionally. you will be told to take your receivers and remotes to the UPS store. The UPS store will give you a receipt. KEEP IT!!!!!!! then directv will take weeks to scan the returned equipment in at their warehouse. during this time you will be billed for unreturned equipment. if you don’t pay these bogus fees they can send you to collections, it can have a negative effect on your credit. I have spent hours dealing with this designed nightmare. good luck
Been a Directv customer since 1996 and I must say that ever since At&t came aboard in 2013, the customer service is horrible! Asked for the Corporate contact info a few times and these customer service reps have no clue!! Had to find the information online myself! We have NO MOVIE CHANNELS and pay $230 per month of which $30 is supposed to be for high speed internet which is not the case. We have a brand new dell desktop all in one home computer and At&t’s internet service is the worst with constant lagging!! Starting to get really annoyed with At&t / Directv to the point where I’m going to go elsewhere! NO LOYALTY ON Directv’s part anymore because of this merge with At&t…. BAD MOVE Directv!
Recently I received a call asking that pay 5 months in advance to get a discount ? ? I refused ! I would like at this time to cancel the HBO, Starz and Showtime Stations saving me $43.99 per month effective immediately.
Because it is a physical impossibility to watch even 50% of these stations I’d like a reduction in some of these stations, send me a list and I will cancel them out for another discount. Unless i get something in writing form DirecTV on or before Sept 21st I will have to cancel the whole account. I wish to receive the reply via E-mail address shown above . . . . .
Jerome Jassenoff
Thank God you finally heeded my last contact action and increased the size of the lettering on the Program Guide. However, there are elements that are still rather untenable in the fact that it is now even harder to differentiate what channels we have, in our package and what are not available! It also has to be noted that the size of the lettering on a program’s info screen is still miniscule and cannot be easily read, by those of age or of poor eyesight!!! And, finally, when I now press the record button, for a program, it goes right to “Disk Is Full” box, even though I did figure out to just skip the same and press the far, lower-right box.
I was told by Direct TV and AT&T both that I could not have two accounts. At the time I had a residence and a vacation home that was a “camper” in a federal camp ground. I was assured that if something happened in the federal campground that I would not be charged the $200.00 early term fee because they were making me set up a separate account. Well, guess what, they are still trying to collect on something I have not used in over a year , yet paid for!! Then they know, since I call once a month, my issue and that the camper has since been relocated and there is NO ONE at that location, yet they want to remove my $200 disconnect fee and sign me back up. How stupid can direct tv be? I cannot believe that they will waive a fee if I sign back up? To where? Why does this have to be so hard. I did everything Direct TV asked me to, yet they did nothing they ever said they would do. I am sure this email will get no attention. I have called the so called Loyalty Dept at 800-531-5000, make sure you “ASK” for the loyalty department. I basically was told tough XXXXX by the customer service rep. Nice!! I cant wait to see what conversation we have this month. By the way did I mention, I still have Direct TV service at my home residence? Will be shopping elsewhere. Headed to Facebook, but they will just delete that too!
Sincerely,
Upset with Direct TV
Laurie Henson
Higden, ARkansas
For the engineering department from Phillip Arthur Lambert I help build the first prototype for direct TV the LNB(lambertphillip10@yahoo.com) use this paper work to make wireless better and more if you call me I will send you all my ideas or e-mail me to make AT&T direct TV more better for every one. If you like my ideas pay me money for My Ideas.•
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DigiHero
WIFI Hidden Camera Smoke Detector,DigiHero Wireless Smoke Detector Camera,Security IP Camera, Nanny Cam with Live Viewing,Motion Activated on IOS/Android Smartphones/Tablets – A
3.4 out of 5 stars 42 customer reviews
| 19 answered questions
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Color: 1080P WIFI CAMERA-A
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DirecTV has the most HORRIBLE customer service I have ever dealt with.
In May of 2018 I had scheduled a move (one mile up the road) and was told that there would be a $199 installation fee. Fine…no worries. Do the job, pay the fee, right? WRONG.
On 5/30 a technician did come out to the house, took a personal call on his cell phone and then left the property without telling anyone inside. I was on my way home when I got the call that the tech had left without performing any part of the installation. I attempted to call him and had been texted back stating he was busy and to call back later. I asked him if he was going to return to begin the job and he said no, that I would have to reschedule installation. I called DirecTV to attempt to rectify the issue and was told the tech had give the reason of “customer postponed install” as to why the job wasn’t completed. This was not the case. The customer service rep assured me someone would be out to the home within the next 20 minutes to rectify the situation and start the install. Fine…Great…do the work, pay the install fee, right? WRONG. No one showed up. I called back to customer service and was not given any reason as to why the second tech did not show up. For each of these issues, I was given a credit (one $50 and one $70)totaling $120, leaving an $80 balance for install fee. I was given an explanation that those credit amounts were the only ones that were available at the time and that I should return a call to talk to a supervisor who could help rectify the rest of the balance. I was also told that the next available appointment for install wouldn’t be for another few days. I reluctantly took that appointment, and the lesser compensation credits (what other choice did I have?) and waited for the day of the installation to arrive. Fast forward to the date of the appointment and we were over at the old house loading up a truck and here comes the DTV guy….to the OLD address. This tech was very nice and accommodating and although it took some pulling teeth on his end, he was able to get the job changed to the new address without having to reschedule the appointment. The tech stated that the dish on the side of the new house had been there for over 5 years (it had old cable that hadn’t been used by DTV in about that long) and that he would change out the cable to the type DTV was using now. About 30 minutes later, he was done and gone.
Fast forward to now…and the remaining $80 installation fee. Apparently DTV wants me to pay for the most horrid customer service experience I have ever been a part of. As a paying customer of their cable service, I have had no issues regarding cable, the quality of the picture, or any outage issues that weren’t rectified quickly. My issue has been with this latest install debacle and the customer service that followed. I have talked to multiple rude representatives and HORRIBLE supervisors. I had been kept on hold for over an HOUR multiple times just to tell my story for the millionth time and transferred to someone that could help….usually back to the beginning of the phone tree so that I had to start the process completely over. Needless to say, talking to the supervisor that could “rectify the rest of the install fee” never happened as assured.
I honestly do not feel that I should have to pay for this horrendous installation service. Although I do understand that some sort of installation was done (changing the cable of an existing dish), the issues that led up to the service should not be compensated in the slightest. Has DTV gotten so big that they couldn’t care less about losing a customer over 80 measly dollars? Ultimately I enjoy this service and would like to keep it, however the outstanding bill for installation, the late fees as a result and the way I have been talked to as a customer the last few months have been appalling. I guess I am going to have to find a cable company that values my patronage unless something can be worked out.
Thank you for listening to my issues and concerns.
M. Grote
I just signed up and was told the Genie was no charge just $35/mo + $7 for 2nd TV. I would also get a $300 Rewards card. Just got my 2nd bill and it is $35/mo + $7 for Primary TV, + $7 for 2nd TV and $15 for Genie HD DVR. WHAT? Also got my reward card for $200, not $300. Then if you contact Direct TV they tell you to talk to Century Link and then Century Link tells you to talk to Direct TV. OUCH! What a scam of a company.
I discontinued service with DirecTV and was sent a final bill stating that I would receive info on returning the receiver. I never received it. I called and talked to a representative and was told that it would be sent. I did not receive it. I wrote a letter and asked for the information to return. I did not receive it. A few weeks later I received a letter from a collection agency stating that I owed DirecTV for not returning my receiver. I have never experienced such incompetence with a company. Even before canceling service I had numerous problems with billing. How this company has received any sort of award for good service is beyond me.
I called Direct Tv to have my service transferred to my new home. On May 20th I was informed my service would be setup on June 8th between 1-4. I took off work to have my service installed. The tech did not show up I didnt receive an email, phone call, or anything regarding that the tech wasn’t going to show up. I spoke with 3 different reps about the issues and they informed me that they were lack of Techs to service my area and the order has been placed on hold. I informed her I would like to cancel my service due to the fact I miss time from work waiting on their techs to come install my service. She then goes to inform me by me transferring my service I will be in the contract longer than 24 months with them. And I will still need to pay for early termination fees. This is soooooo out of line.
Contact a supervisor and all she could tell me a tech couldn’t come out until towards the end of June. B/c they are lack of techs. So you want me to stay in a contract where I am not even getting the proper service.
Direct Tv misleads people by lying about the service. I have been receiving emails from Consumer Affairs and directed all my bills from Direct Tv to them. Today I called Direct TV for I was suppose to get a return box for the equipment (WHAT I WAS TOLD WHEN I CANCELLED) they said NO
This is my email to Kimberly Fountain with Consumer Affairs about Direct TV
I actually just canceled the account because I was unaware of the second year policy that I had to have AT&T for I signed up online my bill went from 65.00 to 148.00 I researched a lawyer Paul Bland that was taking them to court for misconduct of their policies and I threatened them with that. I was suppose to receive a box with return label for boxes but as of a week ago they still have not sent it. Therefore they will probably try to get me for equipment charges and early termination of the account. I have great credit so that will probably be a huge pain in the butt for the amount will rise. Their all try to get your business than throw you under the bus for more. We had cox cable for twenty years and rates kept going up that’s why I got direct tv than was told I had to have a cell line in order for my bill to stay. I have 6 cell lines with Verizon I’m not budging for I was going to switch because they were offering to beat out Verizon but the sales girl dropped the ball on that Thank god or AT&T would have really screwed me as they did on cable
Leila Baggett
This is the worst company to work with that i have ever had. They get you to change to Direct TV by offering a $200 Visa Card, then say they mailed you a letter to activate. You never get a letter or email and the card is expired and will not resend. They transfer you to everyone in the world but never to someone who can help. You ask to speak with the President or someone in authority and they cannot even give you the number. Look it up on the internet and call they tell you to call the same number you have been calling. SO NO HELP THERE. Customer service and TECH support are no help and keep you on hold forever.. BAD BUSINESS don’t switch to DISH OR DIRECT TV EVER.
I had the same problem they gave me a contract agreement that included a $200 credit card then kept telling me it was in the mail for 18 months. I finally spoke to a supervisior again and told her to cancel my service because I never got the card she said she would and told me to cancel autopay which I did. Then they continued to bill me for several months and sent my account to collections for $224 that I don’t owe. I think we may go to arbitration. Very dishonest company to deal with, don’t trust any promises they make, they lie on every phone call.
I live in Greensboro, NC. My phone number is 336-617-XXXXX: For almost 4 months I have been getting bombarded with sales calls from different people, at least 3 times a day. I tell them “put me on your internal DO Not Call List”, and “I am on the National Do Not Call Registry”. They say okay, and within an hour, someone new calls and the cycle starts again.
I tried to talk to HQ in CA., but that is like talking to a rock. I am fed up with the calls, and want them to stop. i know that you have given work to outside vendors to get business, not my problem. Stop the calls to me or I will file a report with the FCC, and start a lawsuit for harassment. I want to hear from someone in authority at Direct TV, or my next call is to my attorney.
Anyone wanting to get in on the lawsuit reply to this message to Direct.
We have been doing business with Direct TV since 2013 and have never been late. We had a problem with a scam on our credit card so the bank cancelled the card and re-issued it, but it was a week before we got our card and Direct TV billed us twice and we did not know it during that period. They never let us know the payment was not made, they just sent us a nasty letter telling us we could no longer do autopay online, that we would have to call in with our credit card (in which) we would be charged $5.34 since every month for 6 months or send a money gram or Western Union. I told them I was not going to pay $5.30 a month to make a payment (not to mention the $30.00 late charge they charged us for late payment. The people on the phone called me a liar, that I never had autopay and that our check bounced which we have never paid by check in years. They would not let me talk to a supervisor. I went to AT & T office in Lake Jackson and I could make my payment there. I called Dish to see about switching to them, but you can not get the Astros on Dish, If I can find another company that carries the Astros I will leave your company. I am 74 years old and never been treated as rudely as I have by your company.
ISSUE: I cannot access DirecTV from a PC. The site keeps requesting my user id and password
I have been back and forth for 3 days with DirecTV Chat support, Telephone support with no success. A case has been opened and I still have not gotten this issue resolved.
I can access DirecTV from any android device.
I can access ATT&T from any device but when I select the link to stream movies on DirecTV from a PC, The site keeps requesting my USER ID and PASSWORD on my PC.
I tried on Browsers: Edge, Chrome on Windows 10, 32bit and 64 Bit, PC’s, DirecTV keeps requesting my USER ID and PASSWORD on my PC.
THESE WERE SOME OF THE RECOMMENDATIONS:
1. Visit get.adobe.com/flashplayer/otherversions to update the Adobe flash player.
2. Visit directv.vo.llnwd.net/e5/cinema/plugin/DIRECTV_Player_12.1.exe to update and refresh the video player.
3. Goto browser history settings and clear them along with caches and cookies(optional).
4. Visit directv.com/entertainment to stream the content.
5. If issue persists, Disconnect internet and then restart the computer and then reconnect to the internet.
6. Finally visit directv.com/entertainment to choose a content to stream.
account # 13259816I am writing in in the hope that you can help me to resolve my issues with DirectTV. I signed up by phone in January of 2017. I cancelled my contract with my previous provider, Dish, due to ongoing and unrelenting price increases. I was told I would be paying $55.00 per month for the term of a two year contract. When I received my January 2018 bill for I became aware I had been lied to. It was nearly twice what I had been promised. I called and was told it would be fixed. When I got my February bill it had not beed fixed. I called again and was told there had been a mix up and it would be fixed and my bill would be $52/month. I called a couple days alter and got a recording stating by monthly bill was $52, and felt it had been resolved. When I got my March bill I discovered that nothing had been resolved. Since then I have called eight more times. I only have noted a few of the dates, but I did call 3/23 4/23 and 5/1. I have spend over 6 hours on the phone with your various associates. I have spoken to: among others: Stef, Liz, Adrian Anna, Victor, Francesca, Luis and Sienna. I have had at least two people who identified themselves as supervisors tell me that my initial sign up call recording was going to be reviewed and I was told that if I, in fact, had been told that my bill would not change that DirectTV would honor that commitment. I was told it would take either 5, 10, 15 or 20 business days to review that call (depending who I talked to) but once it was resolved I would receive a call. None of the four people who promised to call me ever did. During my most recent call (5/1/18) Anna told me that those sign up calls are never reviewed for that purpose. But she also said she would email me a copy of my signed original contract. I gave her two different email addresses but never received anything. Which places doubt in my mind as to the veracity of anything else she told me. In many of my contacts I asked to speak to a supervisor. I was told I was being connected to a supervisor but according to Anna there is no record I ever spoke to a supervisor. I have continued to pay my bill, (at least the amount I was once promised it would be) and have spent in excess of six hours trying to resolve this matter. i have been repeatedly lied to, hung up on and generally ignored once a call is over. And yet, for some reason this has not been resolved after three months. I have been told that, regardless of these fact and all I have been through with DirectTV, no one from the lowest customer service representative all the up to the President has the authority to authorize giving me the plan I was promised in the first place. No one is authorized to even waive the cancellation fee. Personally, I find this hard to believe. I am asking for help.
I called yesterday to change service out of my father’s name. I was told I had to go into a store with a power of attorney and death certificate. I did that. The store rep then called the Direct TV rep on the telephone. Her name is Tonya SA1841. She was rude to the store rep as well as to me. The store rep apologized for her rudeness, but that wasn’t his place as he was pleasant to deal with.
I told Tonya that I had come into the store with proper doXXXXentation and wanted the service cancelled on May 5, 2018. I am without service today, April 26th. I called customer service and spoke to a rep in the loyalty program. She told me Direct TV is unable to turn the service back on.
Yesterday, I explained to Tonya that I am moving out of state and had a PO box set up for bills and mail. She told me that Direct TV cannot accept a PO box number for a bill and I would have to call back and pay the bill online.
Today, I was told today that Direct TV COULD take a PO box number for the bill. At this rate, Direct TV can keep their bill. I don’t like how I was treated by Tonya. The store rep was nice. the loyalty program is a joke. Years of service and when I need help, they “no can do”.
I will be surprised if there is a response of any kind.
Hello, I have been experiencing some crazy purchases on my account. I have been charged for several XXXXXO”S I am very mad about this and my debit card has been charged with these orders on my bank account. I have not ordered any of these disgusting videos. I have a 14 yr old daughter int he house. I am a good mom and try to teach my child right and what is acceptable and which is not. I have been a customer for 12 yrs but this is getting out of control. there have been several codes popping up on our free demand it won’t let us download
I would like to be reimbursed for all this headache and frankly, I am about to leave you guys and I very much like your service. But if there is a solution to make me happy. NOT A HAPPY CAMPER. THE MONEY WE PUT OUT EACH MONTH WE SHOULD NOT HAVE TO DEAL WITH ALL THIS STUFF. SINCE AT&T HAS TAKEN THIS OVER IT HAS WENT TO HELL AND A HANDBASKET. MAKE THIS RIGHT. I NEVER GAVE ANYONE PERMISSION TO CHARGE MY DEBIT CARD FOR SOMETHING I NEVER ORDERED ESPECIALLY SOME DAMN XXXXX THAT IS ILLEGAL PLEASE HAVE CORPORATE CONTACT ME BEFORE MATTERS GO LEGAL SHERRY METHENY@ OUTLOOK.COM TO RETRIEVE MY PHONE NUMBER SO WE CAN STRAIGHTEN THIS OUT.
Please forward this to the VP of Customer Care. I tried to email this to ellen.filipiak@ directv.com but it will not go through:
As a long time customer of Directv I have become very disappointed in the recent upgrade using wireless. System is slow to come up, we are getting pauses periodically, pandora does not stay on very long, the TV guide left with us does not have the correct channels listed (e.g. golf channel is 218, guide says 605). We never had these issues when the system was hard wired. When I contact the service department they say they are aware of the problems and are trying to fix them (they are not aware of a date that it will be fixed). I stated I would like to have the hard wire system put back in until the company can fix the problems (this was the same day I had it installed). I was told that I signed a 2 year contract with the new system and would be charged if I had the hard wire put back in. When I look at the reviews since AT&T took over, there was 15,167 complaints where some were the same as I described. I found some comments that said these problems have been going on for the last six months. When I signed the two year contract I was not informed that these problems existed. If the problems were known and I called the same day to report it, why would I be charged to get a better system back until the supposed new upgrade system is fixed? I do not have a good feeling to stay with Directv. As the VP, are you aware of this and is this acceptable? Wasn’t this tested before implementing? Would like your feedback on the issues.
Thank you
I have had DirecTv since December 2016 and have had nothing but headaches with picture and sound quality. In January 2018, I called customer service as one of the mini genies (we have 1 main genie and 3 mini genies) seemed to be defective and we weren’t getting any sound. I was sent a replacement, but there were no instructions on what to do with the defective Mini genie. I went online myAT&T site and chatted with an operator. I was told a recovery box would be sent and I would receive it in 5 to 7 working days. Well, five weeks and five phone calls and or chats with DirecTV/AT&T customer service and still no recovery box. On the six contact I was told trecovery boxes are no longer being sent out! I was directed to drop the equipment off at the nearest UPS center, which I did that same day. Well I just got my monthly bill, and not only was I charged a fee for not returning the defective mini genie , but was also charged for not returning the other three receivers, which we never replaced and therefore did not need to be returned! I have spent approximately 3 1/2 hours speaking with billing operators and a billing manager, who give me different answers and don’t appear to understand what needs to be done. The level of frustration is ridiculous. I refuse to pay a bill of $270 for not returning equipment that was not required to be returned. DirecTv get your act together. At the very least your corporate office should have someone that can give a straight answer and resolve issues.
I don’t need a update on anything…I had a sales person call me and offer me a deal that I thought was good…..but O….was I wrong….they said they were going to pay off Dish for us since we were going back to Direct Tv…..but what a surprise we got when we found out what lie that was….so now I will be going to my Lawyer and let him handle this bull s**t mess that direct tv put us in.
Dear Sir/Madam I have a problem with my Direct TV plus AT&T Internet and home phone billing which I have not been able to resolve with either Company’s customer service. I will try not to bore you too many details in hopes you will read this.
My problem started on a Sunday afternoon when I decided to change from Dish TV and Hughes internet to Direct TV and AT&T Internet. As you may or may not know when I called to order I was connected to someone offshore and there began a comedy of errors which to make a long story short, resulted in the order being canceled and my re-ordering through the US based AT&T Customer service.
I ordered the All Included Choice plus Internet and home phone bundle for $80.00 for one TV plus $7.00 each device for three additional rooms and sports fee of $7.45. My first bill from Direct TV was charged the correct amount accordingly. However I subsequently received a bill from AT&T for $62.84. This was a complete surprise as the Direct TV advertisement clearly states “combined bill”. I was never quoted a separate price for Internet and home phone.
The US based AT&T Customer service I experienced was very good except the got my first name confused with the name of my street and misspelled my last name, that may have been rolled over from first “Offshore“ order. However they are unable to correct and combine my bill, they say it will take about there billions cycles to combine them. I received the same response from Direct TV customer service. What kind of organization is this?
Sincerely,
Robert Rodney Vance
on feb 17/2018 noticed that I was being charged $10 for hd service when it was to be a free service if I auto pay which I do I talked to about 6 different reps or managers one manager troy was very rude and hung up on me I have been with directv since 94/95 they say they value me as a customer yet every month there seems to be an issue they don’t try to resolve issues they want to blow smoke up ones ass and expect them to agree and pay whatever is charged I’m about to get my lawyer to look at past bills from directv and sue if I find any hd charges at&t has only made things worse since taking over they say I’m a valued customer yet want to screw me every month my service is about to be changed and diretv will not have me to steal or attempt to steal from anymore I work in construction and will share my directv horror story and warn them to stay away
After many hours on the phone with Direct TV I am requesting that you PLEASE look into my complaint. I have tried on several, (more times than I can recount) to try and rectify this situation. I had a contract with direct tv, part of the sign on was a $100 credit card. I called about receiving it several times, I had problems with my computer, finally I was assured that they would mail it to me that was many months ago. Since I have changed to a new provider. I called again this morning, I was on the phone 2 hours and 22 minutes, of which time I was transferred 7 times put on hold for 15 to 20 minutes at a time and 2 of the times your representative hung up on me. This has nothing to say about a representative named Cat who screamed at me before hanging up. This has been a great disappointment and very poor customer service. I would still have been a customer of direct tv, if your customer service, response time, and your reception were working for me. It wasn’t every time I turned around the bill became higher and higher, sometimes with charges I never asked for. You can look up my account 39874609 and you will see that I paid my bill and fulfilled my contract. All I am looking for is my $100.00 credit card. Please respond. Thank You…..Mary Dougherty
I previously had DIRECTV about 12 years ago and I remember enjoying the NFL package. I just returned from serving in the military overseas and I signed back up for DIRECTV so I could enjoy the NFL package in my large gameroom where I have 6 TVs available for my members to come enjoy. The playoffs start and there are no games televised on my package at all so I missed out on the entire postseason to include the Super Bowl. What kind of provider in this modern era would not televise the Super Bowl? I live in Cheyenne, Wyoming which is a state capital of about 60,000 people and DIRECTV is going to tell me I can’t watch the playoffs because my area does not have local channels? What a freaking joke. Now I am forced to go back to my local cable provider because of this entire experience and DIRECTV wants to charge me $300 for early termination. On top of this, I had called during the month of January and talked to a customer service agent and they could not even tell me if I could watch the playoffs and my follow up phone calls led me to talking to a manager that was disrespectful and rude to me and he promised credits that DIRECTV is now denying.
I just want to say that per your phone line you are the number on customer service well let me tell you that isn’t the case. On the 8th of Jan you called me to come back and dangled a great deal so I said yes waited till Jan 20 to get my service back with a 4 hour time commitment well 11am your guy shows up states he was giving the wrong order information went to his car to call sup then left really. Now I have been on the phone with customer service since 1145 trying to deal with this transferred not sure how many times waited 2 hours for a sup. (not cool) cause I am with service because of your mistake. WTF. Now stating you can’t come back till FEB 2. I am writing to the BBB FTC Facebook CEO doing it all this is the must unacceptable treatment I have ever received in customer service
When are we going to get CBS channel 6 back (73507 area code). I keep getting the answer it is under negotiations. It went off the air September 21,2017. I think that is long enough , get it back or let your customers know you don’t have an interest in getting it back so we can get another provider. Direct tv owes us that.
I have a Direct TV premier Protection Plan. I first reported problems with my television Dec.6 2017. today is Dec 20,2017. i have not received any callbacks or appointments. I have reported my problems to several Direct Representatives with no result. I asked for a manager or cooperate number and was given what i am sure was an out source number i couldn’t even understand what the rep was saying. Representatives keep saying i canceled the request this is a total lie. I have been given several case numbers and the process starts all over again. One rep told me that she would call me back the same day never happened. Is this a scam?
Dear Corporate,
I am upset over the commercial with pouring hot coffee over one’s self. When I first saw it I did not like it and wondered about what young children might think or maybe a person with cognitive disabilities, such as my son. Sure enough my son, who understands about a second grade level, saw the commercial and told me to pour coffee on me. He did not understand or forgot coffee is very hot and will cause serious burns. The same with my 6 year old grand daughter who thought it was funny and thought we should join in on the coffee pouring fun. I explained to her the dangers. I am asking you to please consider your audience. I understand the humor that is to be implied but please, be careful and cautious with this humor and think about the understanding of your audience, especially the younger population. Thank you, Julie
Where do I start..I CALLED looking for service because Iwas in no contract with spectrum. First mistake. 5 days after my appointment the time arrives for install. 12pm -4 pm window. I just had a weird feeling at 3 and called. They assured me appt is pending, maybe tech is caught on another job. 4 pm comes I’m transferred around the world and back. 6p.m untold oh notes switch couldn’t fond your address…REALLY MY ADDRESS???? It gets better and he called you…no way!! Lies, lies, lies no missed call. So after believing tech I am pushed back with excuses, I’m sorry Ser you on the 29th of January! Family, friends warned me that if I leave spectrum I would regret it! I cancelled my service waiting on direct t.v now I have no SERVICE. Thankful it’s no contract and a 1 hr installation they will call you and SHOW UP! DIRECT T.V A.T.T WHOEVER YOU ARE IS A JOKE. Wait UNTIL I have to talk to spectrum to why I’m coming back…MY WHOLE DAY WAS A LOST AND KEEP IN MIND I LOST A DAY OF WORK…..
I have been with Direct-tv for 5 years now. When I renewed my contract, they assured me that my bill would now be 69.83 for 2 years, now they have charged me more, they said new year charges, so I call them and I get o talk to someone in Mexico what the heck does someone who doesn’t even live here know about my problems, also I am not comfortable with people who do not live in the US with my information. You all lie and I will not renew again, also I feel my contract with you should be void since your company changed the rules
I’m deeply disturbed with a direct tv commercial that I’ve seen a few times…. in particular the lady pouring coffee from a coffee pot on herself while acting giddy…. I certainly hope a youngster doesn’t follow what he or she sees on these commercials. ….. WARNING::CONTENTS MAY BURN/ SCALD…….
I recently moved and wish to get a new direct tv service. When I called, the guy made me a good offer but he was very pushy and wanted me to order it right away. I called to get information and wanted to think about before I make a two year commitment. Next time I called to order, I got a different offer. Every sales guy was giving me a different offer and I have now hard time trusting anyone. I was promised $500 visa card when I switch and 3 months of free HBO. I wanted to check with Direct TV, what offer you got. Just tell me the right one that do not change from person to person and day to day. I understand that there are promotional offers, however, I am not comfortable with too much discrepancies.
This is a “Where do I Begin?” Opened up my bill to find that I had been charged over $100.00 for pay per views that I allegedly ordered from my remote. I do not use my remote for ordering. I call in! That is just the start of things. Allegedly, there is an ongoing software problem that is affecting my service. Has been for the better part of 3 months. We had a technician come out and replace the faulty equipment with other faulty equipment, with the quote being, “I am unavailable for an equipment upgrade!” I have been waiting for 3 months to have this issue resolved. Finally, Directv’s customer service is customer DISSERVICE. No credits to bills, until the issue is resolved. Well it seems like it is never going to be fixed, and you can count on the fact that when my contract date runs out, I will not renew with Directv. Directv should be proud of the people they have working for them. Of the 7 people that I have talked to about this situation, five of them towed the company line oh so well, I felt like I was communicating with robots. The other two at least talked some sense. If I could give Directv a negative rating, It would be about minus 85!!
Spent hours on the phone with CS reps none of whom can solve the problem. Last one pretty much said there seems to be no solution. Got a new roof so dish had to be removed. Roofer says plywood underneath rotted (which probably means dish was installed improperly allowing rain to get under the dish) so no holes to put the dish back. Called for technician at $50; earliest date four days away so no TV for four days. Currently waiting in a four (!) hour window. But i digress. As i had no TV i tried to get the app on my phone. Asked for my email and password. Forgot password but the only way i could get an email that would prompt me to set up a new password was for Direct TV to send me an email to the email i signed up to them 12 years ago. I no longer use that email and cannot access it so i cannot reset a password. Therefore i cannot get an app for any TV station. So i not only have no TV i cannot watch on another device. Direct TV has horrible customer service: long wait time on phone; four day wait for a technician and a dish that goes out when there is a storm or a strong wind.
I have some SOB from Direct TV calling me – he has called me 15 times in the last 15 minutes. His number is 1-213-660-4296. I already told him I was not interested in getting Direct TV. He calls anyway – get him to f-ing quit calling me or I will contact the Attorney General of Colorado and have them deal with Direct TV
First the service is too expensive, it would Be easy to cancel if it was not for a high termination fee. A Customer service rep provided the wrong information which had a domino effect. My service was interrupted, after paying my service was not reconnected immediately. A rep totally disconnected the service the same day. I asked to speak to a manager four times with different reps And just got put on hold for over 30 minutes each time. I was on the phone from 4pm to 7pm trying to resolve the issue. Ladaysha from California and Whitney from Alabama could not transfer me to manager. Ladaysha found things funny and could not explain the disclosure or why my service was totally disconnected in the first place.
They would not let me talk to the manager either
My story is too long to even type. My agony, frustration, headache, and inconvenience is far beyond words. To make a long story as short as I can, I have only been with Direct TV for a year. I was tricked into a contract that was opposite of what we were promised. My bill has been different every month. I only switched from cox because I was offered a less amount than what I was paying for a better package with more channels. However; some how we have payed more than the amount I previously paid with cox. I’ve been told lies after lies, hung up on, and taken all around the world. I have been overpaying for balancing that are continuously added over and over even when we pay and leave a balance of $0. I’ve paid one month in advance and still charged more money some kind of way. They justify the bill some kind of way. Direct TV is horrible and I cannot wait until my contract is up so I can go right back to COX. I never had these problems because I had a set bill every month. THESE PEOPLE ARE SCAMMERS AND HORRIBLE with the way they get over on and treat their customers. I see why they need customers to agree to 2 year contracts because noone would want to stay if they didn’t. Save yourself the trouble. I can write a book about how many issues I’ve had with Direct TV.
fire them for breach of contract
Worst customer service ever. Long story short I was moving and they were trying to charge me $213 or it was $250 to cancel. They told me if I had the protection plan it was free to transfer after a year of service which was also a lie. So I called and said is there anything you could do about the fee or else I would just cancel and sign up with another company to get the promotions they were offering and they said that when I got the bill to call back and they would waive it. Then on the day the installer came out I got a call saying they couldn’t waive the fee which his crazy. Then after arguing for 5 minutes about how unprofessional that is the lady said she can only credit my account $100 that’s all their aloud to do. Which this information is all on their account and they still cant value that. Then I get my bill and nothing was credited I call to talk to a supervisor and he said we have nothing on file about you have to just pay it and only gave me his first name. I said can I speak to someone higher then you or can you give me an email he said no.
Supervisor-OSCAR if he answer you might as well just hang up
I have been a customer for 16 yrs. & this is the first time I can honestly say it’s been the worse customer service i have ever experienced. Not only was I not looking for wireless but was very happy with what I had. Directv offered me a free upgrade & wireless service why wouldn’t I accept it, st? Well I have been trying to get a technician to my resident for 6weeks now and have had no luck. I have spent not 1 but 2 separate weekends waiting for a technician to show up but no luck. Now i have had 2 seperate weekday appts with a no call now show & a cancellation by someone, not me. I have had apologies time & time again but what do apologies do if I am still waiting for a technician on my service. So frustrated wondering if i should just cancel service.
Called direct tv today to have two fees taken off my account that we’re placed in error. I spoke to a representative that refused to listen, as I spoke off the statement with exacts date paid and due dates. He also refused to take off the late fees that I was requesting even though it was clear as day that it was Direct Tv that was wrong. They never should have been placed. I asked to speak to a manager. Took ten plus minutes to even speak to a manager and once I did he was nothing but rude. He spoke down to me in attempt to tell me I was wrong, yet the dates spoke for themselves on the statement. He refused to take ownership that Direct Tv had placed them in error. I asked to speak to anybody else that could actually help with this issue and he refused to provide anybody. He wanted to continue saying that he was doing his job and that I have to pay those late fees even though they were incorrectly placed. I ended up hanging on him due to the lack of respect and professionalism with customer service.
I now plan to cancel my service soon, as I will not allow to be charged in error and disrespected.
After being on the phone for 54 minutes the first time tonight being hung up on calling back and was placed on hold after an hour and 5 minutes from the supervisor the second go round the phone magically hung up on it’s on. I spent 2 hours and 11 minutes the second go round for a total of 3 hours and 5 minutes of wasted time. I want a response by the end of next week about this pathetic situation.
Spoke with 50 different people in the last 4 months, long story short. Promised the NFL Sunday ticket free called 3 months in a row and it was always billed on my account and no one ever doXXXXented the file and put in for a refund on my account. Also they charged me HBO CINEMAX AND STARZ that was not authorized by me or my wife on our account and did not want to take it off. Called about that after 2 months and finally got it resolved. Called again because my nfl package was still being charged and he lady I spoke with told me for my inconvenience she was going to credit my account for the 201 bucks I owed and I wouldn’t have to pay anything because they made several mistakes. I thought Great that works for me. Until this month when my AT&T was cut off and my Direct TV was shut off today for a past balance of 201 bucks and another 164 dollars owed and the NFL package was still never taken off. I called again on my way home from work and First Lady says she is going to credit my account again and that I need to get to billing for my AT&T account. Spoke with a guy named Ken he hung up on me. CAlled back and spoke to a supervisor and said they will not credit my account for last month even though it was promised and the NFL Sunday ticket has to be removed in order for me not to get charged. I’ve been on the phone for over 2 hours now. If my bill is not straightened out I will be canceling tonight due to the lies people have made to me. I will also be spreading the word on social media and telling everyone I know. That Direct TV customer representatives will make promises to customers that will never be fulfilled. The guy I’m on the phone with tells me he can’t do anything for me and offered to get me to billing so they can process me for canceling my account. What kind of business and workers do you have working for you. They suck.
After being on the phone for 54 minutes the first time tonight being hung up on calling back and was placed on hold after an hour and 5 minutes from the supervisor the second go round the phone magically hung up on it’s on. I spent 2 hours and 11 minutes the second go round for a total of 3 hours and 5 minutes of wasted time. I want a response by the end of next week about this pathetic situation.
Iwasted 1hour this morning trying to get a better deal After dealing with automation phone systems that are useless , I finally was connected to you loyalty center and a person named Bernice. Long story short when she would not connect me to a supervisor she was rude and crude. Amazing that you cant talk to someone who is willing to help. Your customer service is deplorable, lazy and rude. might hve to look for new phone internet cell, and TV providers I guess
On or around June 25, 2016, as AT&T customers, we received a solicitation to receive DIRECTV service. I spoke to the customer service representative who informed me that as AT&T customers, we could obtain DIRECTV CHOICE for $70 a month which represented a reduction of $41 a month for 24 months. I agreed to the deal, and we began the application process.
Part of the terms were that the account be set up with an online autopay. My husband does not conduct any form of online banking or payments, BUT I do so we elected to place the DIRECTV in my name and set up online automatic monthly payments and paperless billing.
Since the AT&T Residential phone service (which is (757) 399-XXXXX) is in my husband’s name (JXXXXXXXX A. MXXXXXXXX), the DIRECTV representative said my husband had to speak to an AT&T Acct. Representative to validate the account and for him to acknowledge that he agreed with me getting DIRECTV through this offer. The DIRECTV representative connected us directly to the AT&T Representative, my husband provided all the information that was requested of him and she transferred us back to the DIRECTV representative to complete the transaction. Obviously had we not been qualified for the offer, we would have discontinued the transaction.
At this point the AT&T account was validated, husband’s permission was given, the DIRECTV representative ran a credit check on me, we completed the application and set up an installation date of Wednesday, July 6, 2016.
On July 6, 2016, the Installer did not show up. At this point I was ready to completely cancel the installation order. I contacted DIRECTV and the agent apologized profusely and as an added incentive offered to include an additional reduction of $10. Per month for the next 24 months. I accepted the offer and she rescheduled the installation for July 19, 2016.
All is happy in the Manning/Ritenour household, we enjoyed our DIRECTV service for 12 months when on July 20, 2017 I received my monthly statement and it indicated that the $41 and $10 monthly credits stopped citing “offer non-compliance”. Nothing had changed, we still had AT&T residential service, so I contacted DIRECTV to straighten things out.
On July 20, 2017 I called the DIRECTV customer service and spoke to customer representative who identified himself as Jay, he in turn connected me with an Account Specialist who identified herself as Chaney. She assured me that the discounts would be reactivated, and I would see the changes on my next monthly statement. I thought the problem was resolved.
On August 20, 2017 I received my online statement and found to my dismay that the discounts had not been reactivated but that my DIRECTV bill had gone from $75.39 per month to $128.94 with no justification, nothing had changed, we are still AT&T Residential customers.
Again, I called the DIRECTV customer service number this time speaking to a representative who identified himself as Tye who also gave me an Agent ID number of TV203X. This agent placed me in touch with another AT&T agent who identified herself as Trinity, who validated our AT&T account and reconnected me with Tye (TV203X). I was assured that he would correct the problem and credit my account for the additional $51 over charge.
On or about August 22, 2017 I checked my DIRECTV account and all indications were that nothing had been corrected nor had my credit card been credited for the $51 over charge.
I called DIRECTV again and spoke with an agent that identified himself as Joseph (Agent ID # JD9864), he placed me on hold for a long period of time and upon his return informed me that nothing had been done, explained that he did not know why nothing had been done but assured me he would get to the bottom of it but that it may take a day or two, so I was asked to call back.
On August 24, 2017 I again called DIRECTV customer service, the young lady I spoke to reviewed my account, apologized for the inconvenience and assured me that the problem had been worked out and informed me that I would see the changes on my September statement.
Although frustrated, I felt somewhat confident that they had finally resolved the problem.
In September I went to Europe for a month. While in Europe, I received my online statement and it indicated that adjustments had been made as promised, my bill was back down and was now $81.68. Hooray, for all intents and purposes it appeared that the problem had been resolved. Once again all is good!
I returned from Europe and days later I receive an online DIRECTV statement which indicated I was still getting a reduction of $10 per month but that the additional reduction of $41 was gone. My monthly bill now was $118.44. Now I am about ready to pull my hair out! Color me LIVID!
I AGAIN call DIRECTV and after almost an hour on the phone the agent curtly informs me it is what it is, and nothing is going to change. At this point I insist on speaking to a supervisor and she told me that the supervisor was unavailable and after my insistence, she told me that a supervisor would return my call.
Approximately 2 hours later I receive a phone call from a DIRECTV supervisor named Mia (Agent ID #MG1976). Mia reviewed my account and acknowledged that the record shows ALL the communications that I had over the past with DIRECTV customer service. She acknowledged the records indicated that the most recent agent adjusted my account and further recorded the assurances made to me by the previous agent, agreeing to reactivate the originally agreed upon monthly discounts of $41 and $10 BUT told me THAT agent WAS NOT AUTHORIZED TO MAKE ANY ADJUSTMENTS OR TO REINSTATE THE DISCOUNTS TO MY ACCOUNT! Mia spent approximately one hour attempting to sort the problem out with the “back office”. She indicated that the problem lies in the fact that the AT&T account was under my husband’s name and the DIRECTV account was under my name. I then tell her that my husband suggests that we add his name to the DIRECTV account to resolve the problem of the accounts being under different names. She placed us on hold again but comes back and informs us that the “back office” won’t agree to place my husband’s name on the account and that they did not consider that an acceptable solution.
So, we are told that the problem lies in the fact that the AT&T account is in my husband’s name and the DIRECTV account is in my name, BUT they will NOT add his name the DIRECTV account because they do not consider that as an acceptable solution! REALLY???? This totally defies all logic!
I instructed Mia to remove the Automatic Payments from my Account and to initiate Paper billing.
When we opened this account back in July 2016, my husband had to go through a validation process on the telephone with the AT&T account representatives to ensure that we could proceed with having me place the DIRECTV contract in my name for online autopay purposes (as previously stated, my husband does not utilize the internet to make online payments, but I do). Had it been a problem then, we would have put both our names on the DIRECTV account or we would dismiss the idea of converting to DIRECTV all together. At that point in time we were perfectly fine with our DISH service the only reason we even considered a change is because DIRECTV offered us a better price.
I am completely at a loss as to how to proceed towards a resolution of this problem. I entered into this contract in good faith and have honored the terms as presented and am hopeful that this is all just a misunderstanding by the DIRECTV accounts personnel.
We are asking once again for DIRECTV to reinstate the $41 and $10 per month discounts as promised for the remaining 8 months of my 24-month contract and to credit my account for the months (August and October) during which these discounts were discontinued.
We feel that it is not unreasonable to expect a reply within ten (10) days (October 31, 2017) informing us of what actions DIRECTV will or will not take. We will not make further determinations in regard to our relationship with DIRECTV and AT&T until that time.
Ive had Direct TV for less then 2 years and let me say, its the worst, cable bein knocked out due to weather and not be compensated, repair contractors doin subpar work, one contractor had no gas to use his power tools, sooo, when he came back the next day he still did a poor job, now they added NFL package on my service and have been charging me and guess what ? I work Sundays so cant watch football, I’ve been paying for this for 7 weeks and didn’t know it was even on, WOW!! anybody at Direct TV got $240 to throw away ?????,I know for sure with the prices they charge I might as well find a more reliable cable service.
I agree i did not order the NFL and these A-holes are charging me 46.99
my complaint for the day.. about
DIRECT TV.if i had known it would be like this i would have never went with this company.
I,ve had Direct tv for little over a year now.. the reason I went with Direct was for there promotion deal of $41.00 off your preferred xtra (all included ) for 24 months. come month 13 they didn’t give me my discount. I call, was told there computer is only set up for 12 months, gave me my credit. The next month same thing, but know there telling me I have to by an ATT qualifying product..I told them that is not what my contract says, so I get bumped around several times to different people.. finally got it.. now this month the same thing only know they tell me I don’t qualify for it.. when I signed up with them I was also singing up for my phone service , which they recommended. ( century link) . for my bundle package.. now they say I have to by a ATT phone in order to keep getting my $41.00 discount. I keep getting passed around.. I have this is September I have tell June for my 24 months are up.. they are still advertising this promotion on the internet still. It says nothing about buying ATT. also there the ones who referred me to centurylink phone service. Is this a case of BREACH of CONTRACT? what can I do to resolve this.
Cedric Dunn. Claim numbers: 1707006811-01
Phone: 3522233966
I filed a claim with regards to my entertainment equipment being hit with a surge that came through the Direct TV satellite line. After approximately 3 months of running around like an idiot to find equipment receipts and letters from Tripp Lite company that concludes that the surge didn’t come from the electrical source and had to come through the direct tv line. Going back and fourth with some company named MasTec and their people from their claim dept. who works for direct tv. From 3 installation techs. That the first 2 were completely incompetent and provided false completion doXXXXentation to MasTec and direct tv to an adjuster that agreed with me and my pictures of the original installation be flawed because the lines were hooked to a wire fence and never buried in the ground until I at 56 years old dug the ditch and the 3rd tech that came out and after agreeing with me as well on the previous installation that he replaced the old cable with new and layer the cable in the ditch and I still had to do the work of filling in the ditch that is approx 70 feet I will add. Then after about 20 phone calls and ridiculous requests to be told by the direct tv / MasTec that since the was a ground rod and it wasn’t their problem. REALLY???? Had no answers for me or acknowledged what the technical people said about the original install. This was a lost claim from the beginning and an insult to act as though it was a valid claims dept. I disagree with it ever being considered and they were stalling to run the claim out of time. A BIG GAME OF SCREW THE CUSTOMER. I don’t care what level of insurance you had NO claim will ever be legitimate if the assumption is that, well there is a grounding rod there. I felt even when the so called adjuster came out and did basically zero investigation. Didn’t care less if the hook up of installation at all. It was already decided in my opinion when the claim was filed. This is a travesty to think that all your customers are STUPID yes I said STUPID. Every phone conversation from first to the last one all had attitudes and a discourse in their conversations with me. Have been a loyal customer for a lot of years, going back to the mid 90’s You know what I am through if this is manner of which this so called claim is resolved. You sell an insurance product that will NEVER be paid with the assumption that well I have a ground rod. Because, every surge must come from a source. If we can’t come to a mutual monetary agreement on all the entertainment equipment that I lost then I WILL SPEND MY HARD EARNED MONEY ON SOMETHING ELSE. I have never been so insulted in my life as with this so called claims department. What a ripoff to even have someone think that their claims will be considered. I can only imagine how much DIRECTV earns on this false sense of security that people’s expectations of equipment being covered is for real. I have had it with DIRECTV not being accountable for the terrible third party contractors that they use to do their dirty work of screwing consumers over with false expectations. If not resolved then just point me in the direction of who needs to pick up ALL THIS EQUIPMENT THAT BELONGS TO DIRECTV. Thank you and can’t wait to hear from someone with a little bit of common sense. It’s sad that a major cooperation should have to receive a complaint like this. GOOD DAY!!!!!!!
Sent from my iPhone
Sent from my iPhone
On October 10, 2017 I noticed a “pending” charge on my bank account while using on line banking. The amount was for $223.94 payable to Direct Tv. I imediatley contacted my bank who stated that yes, the payment was pending, and suggested I contact Direct Tv. I contacted Direct Tv and spoke with a rep who, after spending approx. 30 mins on the phone with me, ASSURED me that charge wouldnt be billed to me, as its not on my bill, or on my account and not to worry.
The next morning (October 11, 2017) I again went to my on line banking and found that Direct Tv HAD infacted deducted $223.94 from my account. In doing so it caused the direct Tv payment as well as 3 other pending payments to incur “insufficeint fund fees” at $32.50 each!
I contacted Direct Tv as soon as they opened, and spoke with a rep who, after spending approx. another 30 mins on the phone with me, stated that they have NO record of the $233.94 being taken from my account, that I must have made a mistake, and I should contact my bank. I hung up and called my bank and was told “NO the $233.94 had in fact been taken from the account by Direct Tv and I need to speak with them about it”.
I called Direct Tv back and explained the problem YET AGAIN, and after another 25 mins, and them telling me there is no record of Direct Tv taking the $233.94 out of my account and there is nothing they could do, that I would have to take it up with my bank. I told the rep to contact my bank and she would see that the $233.94 was deducted from my account, but she stated she couldnt do that.
I was at work this morning, October 11, 2017, spending my time trying to get this straightened out and didnt have time for the run around I was recieiving. My account was well over drawn and on the negative side and I still had no answers! The rep I was now speaking with BARELY spoke clear English and I was having a difficult time understanding her jibberish. I demanded answers and was YET AGAIN told there is no record of this transaction and I would need to contact my bank. I was angry, frustrated, annoyed and agitated to say the very least!
I had become so upset over this that I had to leave work and headed right to the bank. When I arrived at the bank and telling my story for the umpteen time, the tellers told me that because I have a contract with Direct Tv I could dispute it but it would probably not go through because of the contract.
I was getting the feeling that these tellers, although they were just doing their jobs, felt that I wasnt telling the truth about how Direct Tv stated they have no record of deducting that $233.94 from my account. I asked the tellers to contact Direct Tv and ask them about it, and they too stated they dont do that!…..My frustration grew!
I dialed the Direct Tv number as I was standing there with the tellers and put the rep on speaker phone and the tellers heard the rep state that there is no record of Direct Tv taking that payment from me.
Upon hearing that the tellers then decided that what I was saying all along was in fact true and they began the process of assisting me with fixing this mess. The rep on the phone also wanted me to give her my bank card number, as she stated that she doesnt have that info, even though thats how they have been billing my regular monthly payment. The tellers told me not to give it to her as that number was already on file for payment and she should have it there, which she stated she does not. When I asked for a fax number for the headquarters, so that my bank could fax the proof that the $233.94 was definitly taken out of my account and made payable to them, she stated they dont have a fax. REALLY??? what big company DOESNT have a fax????
After approx an hour at the bank I got the paperwork for the fraud department filled out, and felt a little relief.
I am so angry that Direct Tv did this and caused me all this stress.
I have NEVER experienced such unprofessionalism from a company as I have with yours. Your reps are NOT knowledgeable at all and have no idea whats going on. UNFORTUNATELY I am stuck with your company due to a contract I began 7 months ago, which I might add that I GOT SCREWED ON TO BEGIN WITH!
When I first signed up I ws told I would recieive the $55 package price for 2 yeqars, 24 months AND I would recieve a $100 gift card as a sign up bonus. I was told thei SEVERAL TIMES, LISTEN TO THE RECORDING OF OUR CONVERSATION….Weeks after I signed up and DID not recieive the $100 card I contacted Direct Tv who stated that was false I would not recieve the $100, as I wasnt eligible for it. After complaining and being on the phone for over 30 minutes I FINALLY got resolution and was credited $100 on my account, NOT the $100 gift card I was promised.
Yesterday, October 10, 2017 when I went on Direct Tv website to my account I noticed that the $55 price I was told I signed up for for 2 years, 24 months, was reduced to only 1 year, 12 months. When I called about the $233.94 bill, I asked about this and was told there is nothing they can do, that my account was only for the 1 year, then I woud be charged the full price. I figure theres no use in arguing, so I accepted this.
BUT TODAY IN AM NOT ACCEPTING THSI!!!
Your company displayed FALSE ADVERTISING, because your website when I signed up SHOWED I would recieive the $100 gift card, as well as I was told SEVERAL TIMES that I would recieive it, your rep LIED To me when I asked SEVERAL TIMES how long I would get the $55 price for, LISTEN TO THE RECORDING OF OUR CONVERSATION!!!!! and NOW your company has stolen money from my account I DID NOT AUTHORIZE to take, and made me incur almost $150.00 worth of charges for Insufficient fees.
I AM DEMANDING MY $233.94 BACK, THE MONEY FOR THE OVERDRAFT CHARGES, THE $100 GIFT CARD I WAS PROMISED AND NEVER RECIEVED, AND THE EXTRA YEAR OF THE DISCOUNTED SERVICE AT $55.00 A MONTH, AS WELL AS BE COMPENSATED FOR THE TIME I HAD TO TAKE OFF FROM WORK WITHOUT PAY TO GO TO THE BANK AND FIX THIS MESS, AND LASTLY A MONETARY PAYMENT TO COVER THE AGGRAVATION, STRESS AND INCONVENIENCE YOUR COMPANY HAS CAUSED ME!!
I will expect you will contact me within 5 business days OTHERWISE I WILL BE contacting EVERY FORM OF MEDIA TO AIR THIS AS WELL AS RETAINING AN ATTORNEY TO UNCOVER OUR FRAUDULANT PRACTICES.
Christina Miles
I have been dealing with issues with directv for almost a year. Although I have been a so-called valued customer since 2006, your workers managed to be the rudest folks to converse with. Two of your workers broke my televisions. I had a person to come out stating he fixed the issue, but that was false. My televisions are NOT working properly yet you make sure payments are received promptly (and I pay the bill faithfully). Look at my account and review how many times I called about this. I am so sick of calling only to get hung up on, yelled at, and for you to half repair my services. I had to put two damage claims with your company with no one doing anything about it. Mike White did the show undercover boss and I’m sure he doesn’t know just how you mistreat loyal customers. I asked to be reimbursed and for my services to be repaired, also to receive payment for my broken televisions, and after almost a year I still wait. Tell me, what will you do when majority of your customers switch companies for one that respects people? How would you feel if someone mistreats you or your family? Also, how would you feel if you pay for services you have yet to receive? Think about it.
I have been trying to resolve a billing matter for six days. I have called and was told to call Centurylink. I called Centurylink they said they could not adjust a payment. I’ve been sent back and forth too many times. Directv told me the problem was taken care of and was taken off my bill and there would not be a late charge. Centurylink said it had not been been removed from my bill. I want to pay my bill but will not pay for two months of NFL programming. It was cancelled in July! I have been hung-up on, put on hold for long periods of time and lied to. I went on chat numerous times only to be dropped in mid conversation. What in hell is going on? When my contract is over so am I! When I ordered the service I was assured the monthly bundle package would not be over $150.00 per month. My bill is $243.28, but fluctuates from $156.00 to $290.00. I am on a fixed income and cannot afford such a charge. Your reps leave a lot to be desired and not an asset to your company. It has been a very frustrating time dealing with this problem. Please resolve this for me soon.
25 Sept 17
Mr. Randall L. Stephenson, Mr. John Stephens, and Mr. John M. Donovan,
I have been with DirectTv for over 20 years and I wish I could say that since they joined with AT&T that their loyalty has been good but it hasn’t. All i want is to be able to watch my football all the time and not have to go outside of my house. But since DirectTV has joined with AT&T it has gone down hill. They have shown that their customers are not worth keeping any more. They tell you one thing and give you something else. They ask you what you want and then you don’t get that. The only reason why I have stayed this long is because I was able to watch all the games no matter when or what time. NOW I am being told that I have to pay and additional fee to watch the games that come on channel 206 and 312. How loyal is that. And to top it all off the customer service is just as bad as the channels you get. Well, not all of them. John talked to me like i had a hearing problem. When i told him I wanted to speak to a manager he kept repeating himself and would not stop talking. When BoB came to the phone after waiting over 20 min he really didn’t care if i was a loyal customer or not. He just really didn’t listen to me and was reading off the terms and conditions. When we are asked what we want we should be able to get it. I know now that I don’t have to stay with DirectTV so I can watch my NFL. I can actually sign up directly with NFL and be able to watch all of my games no matter what so guess what AT&T DirectTV I will be say good by after a very long time. Good things don’t last long with you. I no longer feel like a loyal customer anymore.
I am a loyal NHL fan and have been subscribing to NHL Center Ice for a few years. It clearly states on their website that if you subscribe to NHL Center Ice, then NHL Network is included for the NHL season. During the off season, you have to get a upgraded package. I have been fighting with these idiots for days and they will not turn NHL Network on unless I upgrade to a more expensive package. Even though I paid for NHL Center Ice. HORRIBLE COMPANY.
I changed to Direct in an attempt to lower the cost of my tv services. I was quoted what I thought was a more reasonable rate from DirectTV, but then I received my first bill, and found out it was far from reasonable because they neglected to tell me about all the hidden fees and charges, including a $7/month charge for 2nd tv (as if that costs them anything extra), $15./ month for an “advanced receiver”. Who knows–or cares-what that is, not to mention the regional sports fee and the primary tv fee–when I found out they had been bought by A.T.and T. I should have hung up immediately, because A.T. and T. should be known world wide as “America’s Top Thief”(A.T.T). Breaking up Ma Bell was supposed to make their monopolistic pricing go away. Well guess what? They’re back Fredddie!!
We should all buy stock in America’s Top Thief and show up at their stockholder’s meeting. I”m game if you are.
I cancelled my acct with DirecTV after many years because they would not give me the deal Dish did. No big deal. However, several months after the account was cancelled and paid in full, my wife noticed a charge from DirecTV on our credit card bill, which she disputed because the account had been paid in full when cancelled. We’d never used a c/card to pay them, so we honestly thought that someone had gotten ahold of our C/card info.
To our surprise, after the c/card company reversed the DirecTV charge, DirecTV began billing us for $114.90!!
I called them to explain that we’d paid the account in full and to offer them the proof of payment which we have for the entire time we had the account, up to and including the cancellation and final payment.
Unbelievably they are claiming that the charge is stemming from 2007, (this is Sept 2017; a full ten years later). I asked for a supervisor to call me and none did. This is the most ridiculous thing I have heard of. Now I have rec’d a bill from them marked “Past Due” which we are disputing and hope that we can get enough interest in this for some attorney to start a class action suit.
DirecTV really needs to be stopped.
On 9/2/2017, I called directv customer service(loyalty # 1-800-353-4388) and spoke to a representative who was very friendly and helpful at the time. I told her that we would have called some time ago, but the house was in such a disarray that it would be very difficult for the service tech to navigate through the house. She scheduled the tech to come on 9/7/2017 between 4-6pm. He arrived close to 6pm and long story short, he was not able to resolve the problem because the receiver was out of line; located on the roof and a new policy did not allow him to get on the roof to fix the problem. My only recourse according to him and the dispatcher was that I get new service; sign a new contract, etc. before he could assist me. I agreed because I had been without service for so long, and I wanted to watch TV, but after he talked to the dispatcher again, she told him that I would have to call customer service to discuss pricing, contract, etc. I called and stayed on hold for 4hrs and to this day, no one has called me back. I wrote an email to customer service 9/16/2017 and to this day, no response. I am extremely upset having been labeled as a very valued, long standing customer, and this is the treatment I get! Never in my 15+ years have I been so disrespected . . . I never got word about the roof policy; why didn’t customer service ask me where the receiver was located; I don’t need to sign a new contract in order to get the TV aliened; I want to continue with my present service; send someone out who can climb on the roof; could I get someone to take it off the roof and the Directv service tech install it where ever is appropriate and gets good reception. I have been with the company a very long time; pay my bills in a timely manner; never have complained prior to this mess, and rarely call for a service tech to come out . . . Please review my issues and have someone come out and align my dish as I would like to continue doing business with your company. I don’t appreciate being ignored . . .
on july 25 th 2017 i call direct tv to purchase the NFL package I was told by a rep that it was free ….i question him like 6 times on this issue and he was more concerned about trying to sell me something else…. I always call every year in July to purchase nfl ticket and pay in full .This year rep kept telling me it was free … well check my on line banking sept 10 and guess what my bill has double, i am being charge for ticket . I call on sept 10 and was on the phone for 2 hours and 23 minutes …Nothing was resolved … this company should be ashame of there self for treating any customer this way … I feel as if i have totally been rip off by this company …. I have my own business i would never treat a customer the way you guys have treat me ..I think your company is totally dishonest …
Ray from Directv called me to upgrade my account to the next level for free for 3 months, add Starz and Encore free for 3 months and credit my regional sports fee for 3 months. 4 days later, when “Outlander” started, I was not getting Starz. I called them and got “Joyce,” employee #014080. She said she checked the notes on my account and no one ever called me. She also said they never had that promotion. I asked for a supervisor. Then she said that the promotion ended. I asked to speak to a supervisor. She said hold on. When she came back on the phone, she said she was acting as a supervisor tonight because none were available. She then said she saw in my notes that I was called on September 6. I reminded her she said that it was not in my notes. She said that she didn’t read my notes earlier. Then she said she didn’t read it carefully enough. She then wanted to transfer me to another department. She would not let me speak with a supervisor. After 30 minutes of this I hung up and called back. I got someone to get me a supervisor. Joseph, employee #JC392J. I spent 45 minutes on the phone with him. He was offering me ½ price for Starz or other packages I had no interest in. I asked if I could speak with his supervisor. He told me he was “the highest point of escalation.” So I said to him that directv employees can call people, offer packages that don’t exist so they sign up and the customer isn’t made whole? That it’s ok for customer service reps not to read your notes, lie and act as their own supervisor? He said he was sorry and I could file a complaint online.
This is not the first time Directv promised and did not come through.
I want someone who can resolve the situation to get in touch with me ASAP. I am tired of being misled and lied to by your employees.
I just moved to my new house in Georgia in a place called Lake Arrowhead, near Waleska, GA. I have moved here to take in my elderly parents in an in-law suite, and give them a good place to live out their lives.
I had been a Sprint customer for years, but changed to AT&T recently for my family’s wireless phone service, as Sprint has lousy coverage here. Had no issues with Sprint’s service for nearly 20 years, but the changeover to AT&T was not smooth. I was lied to by a salesperson about a promotion and went through hours getting it resolved. Not a good start.
On to DirecTv. I wanted to get DirecTv at my home to take advantage of bundling. Told the saleperson where I needed to put the dish, and set the appointment. I have perfect line of sight from my chimney, where a Dish network dish is installed. I wanted it removed and replaced with DirecTv. Told the salesperson that they needed to get on the roof. Was told that would be fine. But your guys cannot put one there because I came to find out they cannot leave the ladder, even though my roof has a very gentle grade. Yet I was told on two occasions, speaking with 2 different sales people that they would put the dish wherever I wanted it. I was very specific with my request. Two times the installer came out and said no. So you have a problem there. Your salespeople lie.
Now after being told that the dish could not be installed where it needed to be, I was told that I did not have good line of sight from my house due to a couple of trees. By this time is had been 3 weeks that I was trying to get your service. So, I had a tree service come out and take down the trees to give line of sight to the satellites. Spent $1,900. Had to wait another week for the appointment. On appointment day, we had the tail end of a front pass through in the morning. My window was from 8-12 am. At 10 am I got a call that the tech wasn’t coming because of rain. Well, I looked at my radar and the front was almost past – the outlook for the rest of the day was very good. I told the tech that and he said he would check and call me back. But he didn’t and didn’t show up at all on that beautiful day. Reschedule yet another week. Meanwhile my parents are without television now going on six weeks. I have called and called, but your incompetent staffers and supervisors are clueless and helpless to address the situation. No one is helpful, Everyone gives the same bullXXXXX company lines instead of getting the job done. And then when they reschedule, I get moved to very back of the line – another week, another week, another week.
If I were running my business like this, I would not have any customers.
I’m trying to reach you, because if you care about your customers, you should know this is happening. I am not a difficult person to work with, just want to get tv service, primarily for my parents who are elderly and watch a good bit of tv. I had preferred not to go cable. Have done everything to stay engaged with your company. But that may be changing.
never received my $250.00 Walmart gift card for signing up and was told storms moving through the area would not really affect service.After those lies and deception I had to quit this farce of a place and would like to not pay a $200.00 terminatio0n fee due to being lied to and jerked around.
ATT / DIRECTV both of the are the same horrible customer service, horrendous management skills. here is my story I’m a California resident back in May 2017 I contracted with them for the bundle service internet phone and and tv, on their advertising flyer they offer a $200 gift card, free installation for getting the bundle package which I did, well the first mess was they had my address completely wrong, if I live in California why would I want this services in Wisconsin. due to that I had no phone or internet or tv service for several days, when services were finally installed they were charging me installation fees, long story short this morning I receive a phone call from sunrise credit services to collect a debt when I ask them from who they said from DIRECTV, I ask them if there was any references about the type of debt the lady said unpaid bill from may, then I asked what address does appeared on the paper work she said an address in Wisconsin, totally stupid this guys charge me for services that I never receive because I don’t live in Wisconsin, its unbelievable that even after I talked to at least to five different representatives about the wrong address nobody was capable of correcting that error its a shame that ATT / DIRECTV been the company they are have this level of incompetence in their management offices. I can go on and on saying bad things about this but the bottom line is that it is a big disappointment knowing that customer service is no longer a commitment among big corporations very sad, because without customers they really are nothing, from now on I will be telling this story to as much people I can.
I ordered Direct Tv service and At&T package, i never received my full pack package, i was waiting for over a month to get my phone and internet service hooked up, so I decided to go to another company, Now Direct TV wants to charge me a disconnected fee, so is that how you (Direct Tv ) work you don’t finish the full installation service and now you want to charge me a early cancellation fee, when my service did not get fully installed, So this is how Direct Tv Works scams people out of there money!!!
I’ve only been with direct tv/at&t 1 month and the first week they started screwing me over. I’m actually thinking of contacting an attorney if they don’t resolve all of these crooked charges. I thought they recorded everything, if so then why do they refuse to look back and listen to what I ordered? They would rather argue with me about what I ordered and they refuse to help me. I am so so fed up with them.!!! How in the hell do they stay in business is what I want to know.
I’m a new Direct TV customer, when I signed up I was happy with my current provider, so to get me to switch your representative sweetened the deal by giving me the NFL Sunday Ticket with my package. Now that the NFL is back on I find out that I was mislead by your rep., I’ve spoken to several people about this and one of them even accused me of lying about what my original work order said. So I would like to get a copy of my work order into the right hands so that someone can look at it and make the proper adjustments by either giving me the package I signed up for or letting me out of my contract. I don’t like being baited with a carrot so to speak and then have it taken away from me, I don’t promise things to people without delivering and neither should Direct TV! I’m very unhappy with the way Direct TV has handled my complaint so far, like I said I was accused of lying to get the NFL for free because it isn’t offered with the package I selected. How was I to know that it wasn’t offered with the Select package? It was Direct TV’s rep that signed me up and I have proof but I can’t get it to you!! Please respond with a fax number or email address that I can get the work order to you.
Sincerely
Anthony Garcia
Account #2060559
After reading previous comments I don’t have much faith that my issue will be looked into!
I have read soo many situations that mind is just an addition with no good consequences. I just want to be charged with what I owe. In April 2017 I ask to suspend my service because I was moving to AK. After getting situated I called in June to get services started. July 2nd, 2017 they finally came. Problems with box, resent a new one, didn’t want the old one back etc. They charged me what I would have paid if I hadn’t left the previous state. I told them no taxes in AK and then then dollar me for calling for service.
I want my bill corrected not by them saying the following month it’s going to happen but my bill that’s due where you originally charged me. Then I’m scared to say what it mean 35.00 credit for 12 months then what? Is this a surprise? I’ve been with you guys since 2009 and trying to stay but get my billing correct PLEASE!
Was a faithful Direct TV subscriber since the late 90’s and was very happy. Now they are part of AT&T and I have never been so disappointed and unhappy with any company as this one. Had 6 tv’s and all the and the choice pkg. and wanted to go to a lessor pkg and 3 tv’s (don’t watch tv as much). They said I would have to agree on a new 1 yr contract so I did and they sent me new equipment. A month later get my bill and it was twice as much as agreed upon in the new 1 yr agreement. Spent hours on the phone and was told they didn’t put in the new contract and all my promotions were over. I would have to pay that month’s bill and then they would start a new 1 yr at the agreed price. Told them “NO Cancel me” they transferred me to the cancellation dept. Got disconnected spent and hour trying to get back in touch, finally did and the lady I had talked to had changed my bill and was told everything was in order. I said no i want to cancel as it was not agreed upon. No Problem she noted and turned my service off. NOW I am getting a 275 cancellation fee for something I never agreed upon unless I go back to them with that programming. WHAT a FREAKIN SCAM and such piss poor business. Will defiantly pass the word and share with every one.
To whom it might concern,
Recently, one of your service technicians came to connect a satellite dish for a new tenant. We wouldn’t allow any new dishes installed on the roof, and suggested that all the non-working dishes be removed first. The technician said he wasn’t authorized in removal of the old dishes. There are a total of 19 units in the building. There are at least 20 dishes (Dish, and Direct TV) mounted on the roof. There are less than 50% of the tenants who have dish satellite. So, it would be best if someone came and removed all the obsolete dishes if you want any new customers in this building. I’m also sending this message to Dish Satellite. If we don’t hear from anyone in the next 30 days, we will be removing ALL the dishes, working, or not.
To whom it may concern,
I wanted to tell you my experience with trying Direct Tv for the first time.
My husband, mother and I recently moved to Jacksonville Florida from Portland Oregon. We had been Dish TV customers and very happy with their service. When we arrived in Jacksonville I made phone calls to get our internet set up. I spoke with a person at ATT and they said I could save around $20 a month by signing up with Direct TV. I thought ok, we will give it a try.
While speaking with the representative Monday July 10, 2017, I explained we wouldn’t have our televisions until at the latest the 20th of July as the moving truck wouldn’t be able to deliver our things until then. They said no problem, we can set up your cable without the TV’s, you can just call when you get the tv’s and we will walk you through the setup process. I was surprised but thought it was something they did regularly so said ok. So everything was set up 7/11/17 and we recieved our belongings on 7/19/17. The day the movers came my priority was setting up the televisions. So I unpacked them and called technical assistance at Direct tv and they walked me through the setup process.
Once that was setup and activation was completed I started learning the system. Almost immediately I realized I did not like the set up of Direct TV and knew that it wouldn’t work for my family.
So I called customer service and told them I wanted to cancel and was going back to Dish TV. I was told that I had to cancel my service within 24 hours of activation. What I wasn’t told was the MY ACCOUNT WAS ACTIVATED THE DAY THEY SET IT UP…8 DAYS BEFORE I HAD A TV AND COULD TRY OUT THE SYSTEM. I was NEVER TOLD that my account would be active immediately! I would have NEVER let Direct TV set my system up (without tv’s) knowing I would be stuck with it for 2 years if I didn’t like it. So I spoke to multiple people and they said there’s nothing they can do, they have to charge me $450 to cancel my contract. I am sick. How was I supposed to know if I liked the service if I had NO TV to check it? I feel like I have been scammed and taken advantage of. Tomorrow Dish TV will be installing my cable service and I will be cancelling Direct TV. I really don’t think I’ve ever been scammed like this before and thought you should know what you are doing to your customers. I would like the $450 early cancelation waived. I have supporting doXXXXents that I had no television and you have records of my call to tech help to set up the TV on 7/19/17.
I will be informing as many people as possible of how I was treated, mainly because I don’t want it to happen to anyone else.
I’m so disappointed and you have lost a customer forever.
Thank you for taking the time to hear me out.
Julie Lafollette
Sent from my iPad
Please call me so WE can address my issues with Direct TV customer service. 435 754-XXXXX
I would like to make you aware oF a SCAM that is being done. Got a text from which i thought was a promotion for my direct tv services. Called the number 1-855-840-8826. They message said they were from att & direct tv. ( PROMOTION CODE WAS MONEY PAK) Money never credited to my account. But my services did get upgraded. So someone was able to HACK INTO MY ACOOUNT THROUGH YOUR SYSTEM AND UPGRADE MY PACKAGE WITH OUT YOUR KNOWLEDGE. EVERY ONE PLEASE BE AWARE DO NOT RESPOND TO THIS TEXT. I SHOULD HAVE BEEN AWARE. BUT DIRECT TV REINSATED MY SERVICE AND WILL BE WORKING WITH ME IN THE FUTURE ABOUT MY BILL. THAT IS NOW PAST DUE.
Dear Corporate office,
I am very disappointed with your customer service. I feel deceived. am a new customer called in last month as there was a $35activation fee which was never advised. when I called the agent who helped me it would be removed. I now received the second bill to find out the fee was never removed. I spoke with supervisor Michael who than transferred me to his manager Sophia TPGD1075513 yet they were not able to waive the fee however she did tell me only if the activation was done on line, my activation fee would be waived, yet it was all done on line through AT&T. I don’t understand how they want happy customers, when they don’t deliver their promise. if online customers receive the fee waived than how is it so difficult to make this exception. she has credited $10 for 3rd and 4th bill which still does not cover $35. still making me pay $15. when you agree to something its because you know what your bill will be each month, especially if you are on a budget. I ask to please review. I have read all the other comments and sounds like all the same complaints. very disappointed with your customer service. when I asked who the CEO was for Direct TV ..their answer they didn’t know. it goes to show they have people working who are not properly trained and said to know they don’t know who their boss is. they said they were sorry but that I would have to pay the activation fee. this is not acceptable as this is not what was agreed upon last month. I guess when you call customer service they yes you to death to get you off the phone and SURPRISE !! WHEN YOU GET YOUR NEXT BILL… nothing was ever done. I am asking Mr. White to read this email and all others so he is aware that there are too many complaints and not good for your company. I ask for you to review my account and credit the $35. I know it is not a lot of money but its the principle. To keep a good company, happy loyal customers – they need to be treated right. Hope to hear from you soon. should I receive a response from you directly. it shows you care about your customers.
Kind Regards,
Mrs. Ruano
Canceled after 20 years. They wanted to charge $100 to fix their equipment. They went down hill after the buy out. Very disappointed in direct TV.
DO NOT DO BUSINESS with these people. That nonsense on Undercover Boss is garbage. Pimps are more honest than this company. Everyone I talked to lies. I have never seen a more dishonest company in my life. They are just as much thieves as liars. From what I see, the corporate big wigs could care less. I can’t wait for my contract to end so I can find a company with integrity. There isnt enough space on here to go into the details.
Mr. White CEO
Mr. Doyle CEO
Mr. Hunter CEO
Spectrum says in their add that DirecTV is bad. They are wrong, it is TERRIBLE!!!! I have been on the phone for 11/2 days( 10.5 hours) trying to get service reconnected. I have spoken with over 13(that’s right over 13) of your workers.
If you think I am making this up I dare you all to review the computer notes please refer to Order No: 271035363.
I was told by two of the people I spoke with this morning (Daniella- Reactivation & Rochele -) they would call me back. That was 4 hours ago. I cannot believe that representatives of DirectTV would lie to customers.
My phone number is in the file because I gave to more than 13 of your workers.
George Smith
What a nightmare of a useless company
Going back to DISH
correct,….they are a bunch of con artist…..they will cheat you quicker than a liberal democrat can tell a lie……..look up the meaning of corruption…Directv should be there as an example of the true meaning.
After reading many other reviews I see my issue is really no different than most with Directv. They promise 2 year rate guarantees & then go back on their word/contract. The worse customer service in the world! I was on hold for a supervisor for an hour and a half & then the person I spoke to was no better than the 2 customer service reps before him. He probably wasn’t even a supervisor! I will not stay with a liing, cheating company! I wish I had done some research before switching to them but unfortunately I trusted the sales person. They conned me once but it won’t happen again. And the executives of the company don’t care either! Don’t let yourself be fooled by the sales people. They are only there to make a sale. Honesty and integrity are definitely not requirements to work for Directv! Don’t be taken advantage of.
I called on the 10th of July to set up payment arrangements with 3 different people one of those being a corporate supervisor and she didn’t notate the account so this morning when I called they told me I was unable to do that. They told me they were unable to pull the recording on that call since its not a legal matter. I will never do services with them again. They lie and promise you things hey don’t notate it.
Was told my. Move would be free but have been over charged hundreds and now no. Service at all
Bogus. Charges on bills for service never ordered
Ordered Direct TV online .Was told by sales person in very exact term that installation and activation fee would be negated. Now told that activation charge cannot be negated by your billing dept. New customer. Hope this is not a trend in future dealings with your company. also told by installer that I could have NFL channel for duration of this season for free if I called and requested it. Am told not with this package.
Not sure who I need to contact, but I have an issue that I understand is often and issue with direct tv. I am at my wits end in getting a response and actual follow thru with anything I am needing.. I have stopped my service with direct tv and have been told to return my equipment within a certain amount of time. Problem is, I still after a week and a half, have NOT received my return kits after 2 chat conversations and being told that I will receive them as they have already been sent twice. I have had numerous issues regarding Direct Tv following thru with orders, requests, and now the return kits. I was told many times before something was ordered and I would receive what I was needing, only to call and ask why item not there and being told, we are sorry, the item was never ordered in first place. My confidence at this point in getting these return kits in zero!! I have been a customer for years now, and up to these issues starting in April, I never have had this much trouble getting resolution of my request. Im an fearing that the stall tactic will continue until I will be held responsible for non returned equipment and be charged cost of all this, even though that is not the case whatsoever. I cannot get the kits to return the equipment in, as I was instructed to do. No one seems to ever know what previous chats were about, and I know notes are made on everyone’s accounts, and I specifically asked for one to placed on this account about fact I have yet to receive kits, and cannot return equipment without them.. I have confirmed my address, email, phone number etc… I am trying to do what I need to do to resolve this as I was instructed to do but do not feel that anyone is at all concerned or proactive about getting me the kits as then I can be charged for the almost 10 yr old equipment. Im not sure who we contact, but I would appreciate contact person that will actually follow thru in getting me the return equipment so that I may get my account resolved and terminated. Chatting and contacting who I have at this point has done nothing and I am not attempting to do this again. Hope you can help me with this issue and appreciate any suggestions you have so that I may get my equipment returned to direct tv. TODD BARBER
I signed up with Direct tv on 2/28/17 and i found out from my job i am transferring to Europe on 6/30/17. i called them right away to cancel and i realized what a terrible customer service they have. they told me my 24 hours trial is over. Supervisor “Wade” id# 3018 was the rudest
person i have ever dealt with. I am not sure how he is a supervisor. I am hoping higher upper management will read this comment like Michael D White. I will definitely let everyone know of my horrific experience with Direct TV. Worst Customer service and they sure are great taking advantage of their customers. Wade supervisor for direct TV ID# 3018 needs some customer service training!
correction i signed up on 6/28/17
I’m not sure if this complaint will even be addressed now that you are merged with AT&T, it seems customer care has fallen by the wayside.
Let me start by saying I’m retired and cannot afford this overpriced tv programming.
I had called in on several occasions (since the beginning of the year) and spoke with several customer service representatives, whom gave me the run around each time. As my discounts fell off, my bill increased every month, they told me they could not do anything about it until the final discount fell off.
I spoke with Michael, Linda, Yvonne, and then Mark. None could lower my bill, EXCEPT MYSELF, WHO DOWNGRADED MY PACKAGING TO SELECT FROM EXTRA. What a waste of time, every month wondering what the bill will increase to next, much necessary anxiety. I will never forget how anxious, this whole situation has made me.
Well, now your Rep Mark signed us up for a year contract without telling me…He said he could offer a $35 a month discount but failed too tell me it was a contract until I got the LETTER telling me that I would pay $210 cancelation fee. Pretty sly and swarmy of Mark. Especially, when I asked if it was a contract and told him I would be shopping around to Verizon FIOS.
Now, Im stuck in the lowest package SELECT with my big $35 discount which basically covers equipment fees. I am very disappointed, and will cancel in May 2018, since DTV is holding me hostage to a $210 cancellation fee. How dishonest and corrupt of Direct TV to be so deceptive in my communication with Mark in omitting the fact that he was signing me up for a year contract.
Lately yall have been cutting off my services for no reason. I went to find out why my services were cut off yesterday no one knew why turned them back on is what they said, but they didn’t. I finally get them back on no one knows why it was off says my bill is due July 1st then discover my internet still isn’t working i call to cancel I’ve spoken with 5 different people but this one says i have an outstanding balance and my bill is so high because i have premium channels I haven’t had premium channels since April and they’ve just been overcharging me. I pay my outstanding balance everything working then it’s back off this morning i try to cancel but have to call i call get hung up on call back and now there closed then the chat can’t turn anything back on because there under maintenance directtv just isn’t worth it.
In February 2017 a salesman from direct tv came to my door trying to get me to switch over to their company. He said they just finished installing fiber optics in my neighborhood and therefore they go around with what he said was a construction promotion. You can’t get it online or by phone, only if they come to your door. I was told I would get TV, premium channels, Sunday ticket, Internet and phone for 24 months for 125.00 I signed up, signed a contract which states on it premium channels for 24 months. Said I was locked in and the price will not change. Second month it went 10.00 and I shrugged it off. Forth month my bill went up 60.00 so I called and was told the premium channels was only for three months. Well my contract I signed on for says 24 months. I was told to bring my contract to an at&the store so they can edify it said 24 months. I did, they verified it and called the retention center to tell them what my contract stated. The gentleman told me they will have to honor my contract but he still had to get approval from higher up. Two days later a lady called me from the management team and said they don’t offer that deal they will not honor it. So I said you mean I was lied to in order to get me to switch to direct tv. She said they will not honor it. So I was conned into switching to direct tv. I just want what was promised to me to get me to switch which is on my contract which is premium channels for 24 months. I paid comcast 140 .00 to break my contract. I am not letting this go. I will be on social media about this, channel 5 news who has a segment on there with John materese about companies doing wrong to people. There was a customer on the news just a week ago complaining about direct tv giving a locked in price then raising it months later 10.00. So I know they will be interested in my story. And it won’t stop there, I will probably seek legal counsel. This is all been very very stressful for me. If this dosent get taken care of it will be taking action.
Been trying to fix this for months.my bill was suppose to be 121.56 every month after you jumped the price after first year.I also was told rates wouldn’t change.now im being billed for info package I didn’t even order.nfl get real you suck.
I’ve been a “loyal customer” (DirecTV’s words) since June 2015. While they say they, “…appreciate your loyalty as a DirecTV customer”, they also fail time and time again to treat me as one, piling on surcharges, fees, taxes, and so on with zero explanation why.
Yes, I understand individual TV stations and networks renegotiate they pricing from time to time, but, DON’T pass that along to your customers.
A 12-month commitment is a 12-month commitment. Period. Any additional fees, etc. are yours to eat.
People have set budgets in which they need to stick and cannot handle being nickeled and dimed to death.
Dear DirecTV Executives:
My husband and I have been a continuous loyal customer since 1996. We like the available programming, however we are not happy with hit and miss of the service that the field technicians provide. We have had techs come out and refuse to get on the roof to work on the satellite dish, even though it was your installed by DirectTV, which required us to hire an subcontractor and have my account credited for the work.
The most recent experience is my Genie box was having a number of issues:
1. The sound would go in and out and the screen will flicker. The only way to correct this was by removing the HDMI cable from the back of the Genie and reset.
2. The Genie will go to “sleep” even though the power saver settings were turned off.
3. The Genie will change channels to 8888 randomly, then it would require to turn the box off/on in order for the box to respond to the remote.
I scheduled a service call on the 19th of June. When the tech, Earl L. arrived, he questioned if I needed the satellite dish adjusted. Explained to him that it was the Genie Box was the issue and ran down the issues. He went out to his truck and there he stayed for about 10 min. When I questioned about what he was doing, the response was he had to get permission from his supervisor to replace the box. Since when is this a requirement?
DirecTV, get your field techs and the subcontracted ones on the same page and POST what the the level of support and service the customer is to receive. It is very frustrating not knowing what service one will receive.
I have been trying since April to get a final bill showing the disconnect charge so I can get reimbursed by Spectrum. I have made 4-5 phone calls and one chat line conversation. I owe a final charge of $30.00 and I am refusing to pay until they send me a bill. No one can give me a plausable reason because now they claim the account has been closed. The call center out of the country has lied to me and evidently I have to contact corporate in CO to get a final statement. I will be filing complaint forms for PA, CO & CA Attorney General along with the FCC – I will writing letters to the President of Direct TV in CA & CO. Just another lying corporation who don’t give a damn about the customer. Very dissatisfied with Direct TV and their lying ways
We have been without a working box since Sunday, we have been on the phone for a total of 3 hours. W are cancelling after 6 loyal years.
I have been on the phone all day with DirecTV because my service has not worked since it was hooked up in January I’ve made numerous phone calls which they are telling me I did not I finally got ahold of someone today who gave me a $75 credit on my account which they did not apply I have been on the phone with a supervisor for more than an hour now on hold waiting for him to come back I think he went home this company is really sucking right now we could not use anything except for watch TV and I’m paying a lot of money to have all the fancy stuff that goes along with this service which I was not able to use four five months it was due to a bad wire that the first technician installed in my house technician came out today and had it fixed within five minutes very likely I will not stay with DirecTV the thing that sucks is they have you locked into A2 year contract so you’re stuck with their crappy service or pay the price it’s really sad when they want your payment on time or they shut you off but yet they won’t fix things in a timely matter all I want is my $75 credit on my account I will go to El Segundo California and sit in their office until they give me what I want this sucks PS still on hold waiting for the supervisor to come back on about an hour and a half now
What a joke this company is and believe me all the things they say about the price going up
are true!!! You also can not believe anything they tell you. When I called before I subscribed
I was told I could get a 3 rec. for nothing and when the bill came it would would be on there but to just call and it would be removed, what a lie, I called many times but to no avail. Then I called and told them I had to unexpectedly move and I did not know where I was moving. I was told by the first agent that there would be no fee because it was out of my control, then when I called to cancel I was told by another agent that there would be a early cancellation fee. I told her that I did not even know where I was moving but I would be staying with my parents for a while until I found a place to go. I have yet to get two agents that give you the same answer or at least close to the same. DO NOT SIGN UP FOR THESE LIARS. I think they must tell their agents to tell potential customers anything to get them to sign on then anything goes. I damn the day I ever signed up. One more thing after you sing on the channels start disappearing and aren’t even close to what you signed on for. I think the Attorney General needs to look into this company!!!!
As of June 2017. I requested to have service moved, it was explained by technician Dave, in Launder, WY area and a customer service agent Bree or Breeann that it would be at no extra cost for services, that the next bill should reflect the locked price of 51.99, at no extra costs, I spoke with Supervisor Mina, employee ID # 98357, and explained the agents did not explain about any additional costs in person or via telephone. Mina said nothing can be done because, no I will owe a bill that i feel was never explained by agents of Direct TV and i feel is very unfair business practice and negligence by the agents I spoke to and Mina, Supervisor, who was not helpful in any manner to resolve this issue in a professional manner, which may end my services.
Ive never had an issue with DTV until now. I called Tuessay to have my service moved on the following Saturday. Everything was good. I got my email confirmation and they guy was cool. I got a call Thursday and it was DTV asking why I was disconnecting. I srated I wasnt, just moving it. She acted surprised and said she saw the order for Saturday. I assumed everything was ok. I wake up Saturday the day I’m moving to a new home and got an email stating my services were disconnected and had an ETF. And sure enough my services were disconnected. I called when you opened. They acted surprised and said they’d never seen that happen. They had to reinstate me like a new customer. Thats fine, because it’s cheaper BUT no tech was going to be sbowing up to connect me at my new address. It was gonna be Monday. Unacceptable. I spoke to NINE agents and continued to get the run around. One of them even hung up on me. Acted like the couldn’t hear me but all other seven could just fine. After waiting over 30 minutes for a supervisor they still couldn’t get me a tech for the time I was promised. She almost acted like I was lying. Why would I cancel my service and call back to complain like I did? Finally I just gave up after arguing with nine people for two hours. We asked what she was going to do to make it right again and she credited my “first” bill. Thats nice…but I’m going all weekend without TV and missing things I had set to record. My DVR recording better be there Monday when I’m set back up or there will be an ecen bigger problem. I’m very disappointed in DTV.
Had I read all this before signing up with att directv I would’ve saved myself a headache. I too was promised a gift card never recieved it tried numerous times to correct this. After a few calls supervisir said it was my because I didn’t comply when I was told Id get it in the mail. I too am going to BBB about this cant believe that Im at fault if I. Was never informed. .. Dont use directv!!!!!!
I’ve never seen such horrible customer service in all my life, when I signed on I was promised a 200.00 gift card that I never received, after months of run around I was told in April I had to go online to claim it, the First Lady told me I would recieve it in the mail, so this was new, so the supervisor that day made a note in my file supposedly to have my promotional free changes to automatically drop so I didn’t have to call back, so today when I called I was told my account was disconnect and it disqualified me for the reward card, hello I didn’t disconnect my account I’ve been paying my bills on time, and because of something a supervisor did I was screwed out of my reward card. I’m sorry but this is horrible and I hope no one else falls in their trap, I’m so upset over how I’ve been treated; I will be filing something with the Better Business Bureau because this is not a way to operate and then tell customers because of a error on a supervisors side that I now do not qualify for my reward card… sorry but a credit to my account isn’t enough and isn’t satisfactory to me
I am currently experiencing the same issue. I signed up for my service in early March and was promised a $200 visa card. I have called twice and recently received a call from their rewards team. I was told that there was no such offer made to me, but they would offer me $100 off of my bill. NO! I was misled and now have to settle for $100 off of a Bill. This is outrageous and unacceptable. I will file a claim with the better business bureau and contact an attorney.
Ever since I obtained AT&T/UVERSE it has been a nightmare. Attempting to get help either via Customer (Dis)Service or Technical or to get my billing corrected was/is nearly impossible. They added programs to the account without my knowledge and surely not by my permission. I was since October 2016 overcharged on my monthly bill average of $200.00 per month. Each time I would attempt getting it corrected I was directed to a sundry of individuals who would attempt ‘giving’ me something, i.e. a FREE months of this or that, etc., to make up for the overcharging, each person assuring me that the billing was corrected. NO WAY! My telephoning the CEO’s Office left me more frustrated, my getting the same old rhetoric and nothing accomplished. Finally went to a local AT&T Corporate Store where a gentleman spent over an hour attempting to get the billing corrected. Excuse given: “The UVERSE under which I previously was being billed caused….” NOW, I am moving and attempted to cancel my account. I was told I was under a contract and if I cancelled without transferring my account to the new house I was moving to I would have to pay a $500.00 cancellation fee but they could and would cancel my phone and computer service with no penalty! I am exasperated and totally disgusted with AT&T and anyone who is entertaining the thought of going to AT&T should read all the derogatory remarks I’ve read on this site. They’ll surely think twice I hope about doing so. The Better Business Bureau is one resort I am going to at this point! AT&T has to answer to them if not to me!!
Could it be you are reporting 15 us 1 for electronic monopoly or perhaps 18 us 1341 for frauds and swindles. And clock this 23 us 129 for trolls, bridges and ferries.The clock work orange of its my pleasure to serve you.
I have been an excellent customer of ATT (I have ATT cell phones, internet, land line) all of my life and I am in my 60’s, and a Directv customer since 2003. At all times, I carry a credit, in excess of month’s bill, on my Directv bill.
I had a technician appointment this morning and technician wanted to relocate the satellite dish once again. This would make the 4th location and each time leaving a trail of discarded metal parts from the prior locations. I told the technician to have his supervisor call my ATT landline as I wanted to discuss the relocation. The technician got into his truck and said he would call the supervisor only after he left my premises. I opened my gate, he drove away, and his supervisor never called me.
I finally called Directv and ended up speaking to Jay ( Id # 607188, Senior Site Manager in Pennsylvania) I told him that I was tired of Directv leaving a trail of discarded parts across my house and yard. If they needed to move the pole again, I wanted Directv to remove the old rusted pole or reimburse me for the cost of removal. Directv puts in an inferior pole that rusted within 2 years, and in the spot that they choose and with no input from the customer. It is Directv’s inferior metal and they should remove the metal when Directv deems it unusable. He said that I would have to bear the expense of removal.
When I asked for his supervisor, he informed me that he was at the top and he had no supervisor. I told him that there was someone above him and even the CEO had a board to whom he answered. He informed me that there was no one to whom he answered nor a phone I could call nor an address to which I could write as he was the end of the line.
If Directv demands that the customer use an inferior product, then it should be Directv’s responsibility to remove that product when Directv decides that it is of no use.
I realize that the total amount of money I have contributed to ATT’s bottom line is very little, but when companies get so large that they stop caring about the customer, then they are doomed to fail. Obliviously, ATT and Directv no longer cares about its customers not the ecology as Directv spreads its discarded metal parts across the earth.
First of all I want to say that as a At&t customer for over 10 years, the phone service is fantastic!
Based on my phone experiences, when I learned that At&t purchase Direct TV, I thought of it as a “win” and I switched over. When I set up the account, I asked very specifically to received ALL New York Yankees games and asked if the YESN channel would provide them for me if I purchased the sports pack. I then asked customer service the SAME question when I added the Sports Pack to my subscription. BOTH instances the answer was YES!!!
A week or two went by and I finally received time to watch TV (busy with 2 biological children, 3 foster children, adoption process, volunteer firefighting/EMS and oh yeah my job as a teacher), I turned on the YESN channel and all was good until game time, then the channel went off and I received an error code 721.
I called customer service 3 nights in a row for this and each time they turned the channel back on after transferring me over to a technician. I told the technician that if I needed to call back a FOURTH night, I would be terminating my services! He said I assure you everything is all set.
Day 5 came and no services! I called another cable provider to install TV services at my house and then called DIRECT TV to cancel. Then I was told that I would be charges an early termination fee, because I didn’t allow the technician to come to my house? I NEVER WAS GIVEN THAT OPTION!!!!!!
I’m someone who gives a lot of my time for others and this is how I’m repaid? As far as I’m concerned Direct TV is a complete scam and should be shut down!
Hello Direct TV,
I am a customer of yours and will like to stay that way, but I need you guys to fix my situation. Through my back yard runs a Direct Tv line and is really low to the ground and prevents me from mowing or doing other things that I want to do, this line doesn’t belong to me but I want it removed from my yard or I will have to cut it off, I have tried to contact my local Direct TV but they have declined my request and told me they will not do it. I want this to get fixed as soon as possible, please reply to my email with a solution to my situation.
DIRECTV is by far the worst company in the entire world they DON’T CARE about Customers at all. I made a billing dispute because they were adding premium channels with out my consent and they told me that needed to pay any way. This company is a really scam and please do not use them. In the long run they will steal your money. Act on your own risk. Switching to Dish Network amazing customer service and great prices.
i a mailing my complaint but your acct reps suck. They made a mistake and I have to pay for it. i wasnt told I had to pay for the router, and the installer used my router I had with you before I left for an exceeded vacation. Then I told Alison I didnt want the free HBO etc and To be sure and mark I didnt want it now or after the 3 months. I am still on extended vac, so i just now checked and i have been charged the HBO etc since Jan. One floor manager said I’ll give you 2 months back, I said no then another floor manager said i’ll give you 1 month, finally took the 2 and the _____ prorated it. What crap.It says you are being recorded if thats so you can hear I said I didnt want it now or ever. I want my $99 plus tax and the 4 months of HBO back.
If you are having a problem that they will not resolve, contact the BBB and file a complaint. They are required to answer them, and it goes on their public record and affects their rating.
I have called D-TV for the last 2 days because my credit report sent me a email saying I had a derogatory mark on my credit. Come to find out it is because my ex- husband did not pay his account back in Dec 2016 for $ 254.00 so because back in 2008 when the account was opened in my ex name he used a joint credit card to put on file. I have not been legally married to this person for well over a year D-TV sent me to collections. When I called they wanted the CC# on file which I dont know because its no longer active. I dont know my ex’s D-TV act #, or phone # or receiver #…. Was told D-TV is securing their customers info…. what a joke. They send me to collections for my ex husbands account that I had notjing to do with and was not legally married to at the time & they are protecting him? I called the # to the collection co that i was given 1-866-212-7408 what a bigger joke after 7 attempts I was able to speak to a peron who told me too bad & hung up on me. This is not my account it is my EX-HUSBANDS account.. I have no responsibility for this account, I did not live in the home at the time this debt was made. I was not legally married to him at the time this debt was made but I got sent to collections? D-TV needs to correct this wrong immediately. I can send divorce doXXXXents confirming this.
2008 is past the amount of time something can be reported on your credit report. You need to dispute the issue on your credit report. 7 years is the legal limit for a collection debt. From the date of the first delinquency.
Watch out for Direct TV they are so crooked I don’t know how they continue to exist. Have been with them for 15 years and they finally stuck it to us for the last time. BE VERY CAREFUL if you sign a new contract and new quoted price. WHAT THEY DON”T tell you is if on your prior account if you had any credits that run out after on new contract they will add them to your new contract increasing your monthly bill a lot. Number TWO, NEVER inquire about asking what it will cost you if you want to go with someone else. WE DID and two weeks later we were cancelled and our bill went to l40.00 and we lost all discounts. Claimed the buttoms were close together and the girl hit the wrong one. MONDAY we ripped all Direct TV crap out of our house, we now have DISH and any penalties we pay will be worth it. STAY AWAY FROM THIS COMPANY, you will be sorry if you don’t
I have been on the phone for over 1 1/2 hours being bounced around and being told that supervisors are in meetings (they ALWAYS in meetings) I have been supposedly transferred to a Supervisor 3 times now. They the line drops.. and when I call back “THEY” ask me not to hang up…….. this last transfer went to the female voice telling me how Directv can help me and thank me for my patience ….RIGHT.
DirecTV phone customer service is not only RUDE but worthless as well. My issue is billing and I have discussed this with almost every bill. They credit an amount then it is back the next month.
I finally called the numbered listed as Corporate (310-964-5000) The 1st person that answered the phone gave me her, and assured me that I had reached the AT & T resolution center and that SHE would be the person that would FX my issue. END result was my bill was credited the amount I agreed with AND that she wrote up a report about the ongoing billing problem and then gave me a Reference # to use IF I had to call again.
She was not in CA Corp Office, she was in the Phillippines. BUT she took ownership of my issue and STAYED on the phone with me and worked thru the issue.
Made payment of $100.00 and they took $206.00 out of my bank account. Immediately called to correct and they were so rude. Ask for supervisor, he was even worse. Tried to tell me it was my fault and it would take 10 days to receive my refund. Ask for CEO # and was told they did not have access to that info and if they did he would not be able to give to me.
Directv lied to me first off the installation was a complete nightmare. They tore up my house and caused damage that had to be repaired after the fact and have received no compensation for the repairs. They also offered 300 dollars in visa gift cards to get me to sign up and was told after installation was complete that I was only getting 100 dollars in visa gift cards. This has been the worst mistake I have ever made and wish I would have never got rid of Comcast xfinity service. I was told even after all this I would be charged over 400 dollars if I cancelled my contract. So in short Directv will tell you anything to get u to sign up and once you do sign up then you are no longer important to Directv. they will not help or honor what they said they would do. My advice is DO NOT SIGN UP FOR DIRECTV. They will lie and say anything to get you into that 2 year contract then never do anything to help you after signing. once my contract is up I will NEVER use Directv again even if it is free. I feel ripped off
It’s time for a class action lawsuit against rip off company ………
While I’m waiting on DIRECTV to post my other 2 letters I found this site corporateofficeheaqdquarters.com … Seems DIRECTV has been taking money illegally from people for years. Every other business I do business with informs me that it is illegal for them to keep credit card information on file when given over the phone. Why is it legal for DIRECTV to be able to do this and get away with it for years.
Since my first post I did figure out how they got my credit card information. When I divorced my x-wife I volunteered to pay half the bills. DIRECTV was one of them. I called them with her standing there, because she had to give them permission to talk to me and paid the account in full. She then turned around and had the service which was in her name transferred to her new house. DIRECTV kept my credit card info and used it to pay her last bill when she moved. I don’t know who is more responsible, HER for fraud or DIRECTV for theft.
STAYED TUNED I WILL RESPOND AS I HEAR FROM DIRECTV ….
Back in June of 2016 I was given a bundle deal by AT&T and Directv. It took them less than a week for someone to come out and hook up Directv. A week later I was notified there were no open ports and I could not get internet. I immediately got on the phone with AT&T and after countless lies from a lady who was with “The Office of the President” I was told in order for me to cancel Directv I would have to contact them. After more countless email and phone call attemps someone with the “The Office of the President” from Directv called me and said because of them not being able to fulfill their obligation, they would let me out of my contract. I received several emails stating that I owed them NO money and they hated to see me go……. I assumed my time with Directv was over and went with Xfinity, which I absolutely love. Here’s where my story gets interesting, last month there was a debit of $434.54 on my checking account. After numerous visits and calls to my bank CAPITAL ONE, they reversed the charges back into my account. This morning 04-23-2017, the debit was back. My bank told me that Directv states in their contract, which I don’t think anyone has ever read that if you owe a balance they have the right to debit your checking account to pay any outstanding balance. I have called them dozens of times to be told by both their call centers and office that I had a balance of $39.00 and change. They said there must have been a mistake, then after all the phone calls I finally got a hold of someone who actually listened and come to find out when my X-wife moved to Florida she contacted Directv, and told them I was responsible for the bill. I have never had a bill in my name from Directv except for my 2 month period and they just took it upon themselves to cross reference my name to my address she gave them and debit my account. I turned this over to the FCC this morning. Directv had to do their homework in cross-referencing my name in order to do this. AFTER ALL THE CALLS, I HAVE GOTTEN NO WHERE WITH THEM, THEY DON’T CARE. THIS IN MY OPINION IS FRAUD…So for everyone reading this I would strongly advise you to let them send you a monthly bill and NEVER give them your account information on their web site.
I did call and try to speak with one of the CEO’s ad got no further than a lady telling me, my complaint has been escalated and SHOULD be resolved by May 5, . Like all the other ones, I now believe your comments THEY DON’T CARE and all anyone is going to do is read from a book. So if you do try calling the listed numbers, I hope you have better luck than I did. I can only hope the FCC listens and helps.
Your service sucks , your customer service sucks even worse! If you actually get a person that can speak English and understand what your trying to say , it’s called Hiring American!!! Your prices go up each bill ! I really don’t understand how you say in Business once my contact is over I’m switching to Xfinty should of went to them in the beginning! Your Business makes me sick
I’ve been a very loyal customer to dish for years after receiving a promotional deal from direct I thought well if it will save a few bucks maybe give a different company a chance and see if as good as letters they send out!! Was I so wrong the guy on phone got aggressive and disrespectful at the end of setting a new account up because I didn’t want to pay the 19.99 service fee for new accounts well to make it short they lost a chance to earn a new customer and at least 20,000 gross sell over a period of time I’ve been with dish…I will keep paying a little more a month I guess for the great customer service that I have now..I he been a C.S.R. For 25 years with a Fortune 500 company and hope the CEO of direct takes time to see emails on how not to lose customers and especially gain new ones especially like me initiating the call!!!!!
directv is owned by AT&T now. The customer is last in their equation right behind their employees.
I know this will mostly go no further than this page, which is upsetting …….I have been a customer of DirecTV for over 21 years. We bought a new TV and decided to upgrade to the Genie and HD. There was a special being offered that we could get all the upgrades for 24 months at no additional charge. It was a great deal. I spoke with a very lovely lady in TN, which was rare. She set me up, and sent me to the department that confirmed my order, which said we were being recorded, which I thought was great. Along with the package, I was to also get Starz for 3 months free as well. I received my bill today… I called to have it looked into. I first spoke with Pam… I told her what I thought the bill should be. I am being 21.00 for 4 old receivers that the installer took with him. I am being billed (prorated) for Starz, that was suppose to be free. I am being billed for the new receivers that was suppose to be free for the 24 months. The customer service is the worst that I have ever dealt with. I could bearly understand the folks that I was speaking with. I was not happy speaking with Pam, so I asked to speak with a supervisor immediately. Boy, that was a joke as well. “Alex” was a joke also…. Very non-caring, and could do nothing to help. His advice was if I wanted to complain, I would have to go to the website. I have been a loyal customer of DirecTV & ATT for over 21 years, and this is the treatment you get… Reading all the stuff on this page, it looks like corporate would start looking into this… I sure hope this email goes somewhere besides the trash!!!!!!!!!!!!!!!!!!
Directv, I use to work for your campaign and I received a bill for $12 and change. I cancelled due to that fact. I called into the call center and spoke with four representatives from foreign countries and was placed on hold for about 15 minutes, plus was denied to be transferred to the United States. I was also declined to be transferred to CLG. I was very fond of DTV until now. The jobs you have overseas need to come back to the United States. Many people have complained about the horrible service they have received from foreigners and I now know that to be a true statement. Thus having to have experienced myself. I am very disappointed. I hope that this matter will be taken care of.
Mr. White,
I am sending this letter in hopes you will understand just how difficult it is to deal with your company. It appears that company policy is “modify ones bill monthly to whatever DirecTV feels the consumer might pay”.
I find it necessary, every month, to contact the CSR/customer loyalty. I have learned over the last few months, math is not their strong set. It is really frustrating talking with them. It appears there is a company play by play book of excuses. Each ending the statement “your credit will show next month”. That is a joke. You just get charged a late fee.
In May of last year we moved to a new home. DirecTV convinced me to move your service as well. I was offered a discount of two years to stay. I agreed to a bill of 51.39 plus taxes,fees and received a couple of free channels. This price was to be “locked in” and supposedly had notes that no change without my authorization.
Well that did not last long. My bill jumped in less than a year and has been a disaster attempting to correct the issue. No one can find anything on the agreement I was offered. The great abyss has move to DirecV.
To make a long story short, I am fed up with your tactics. You may not care, However, many I know feel the same. We are all looking to deposit your equipment into the trash bins very soon.
I have also advised each CSR/customer loyalty individual that I am charging DirecTV seventy five dollars per hour for my accounting services due to the shabby math skills within your company. As of today, DirecTV owes two hundred twenty five dollars. The invoice is attached. Please note the small print.
Mr, White I am sure there are much more pressing issues on your plate than a customer complaint. I as a business owner, take great strides to satisfy my customer base,0r I may not have a company. You may want to take the same approach, just a suggestion.
Regards,
Lewis D. Young
DIRECTV Corporate Offices
2230 E. Imperial Hwy
El Segundo, CA 90245
DT Office Gerera Cause
PO Box 917
El Seguendo CA
90245
To Whom it May Concern
I had Centurylink internet and added Direct TV. I was told it was a one year contract. After the one year my bill tripled. I called Centurylink to cancel on 1-12-17. At that time I was told I was 6 days into the billing cycle which is paid a month in advance so if service was shut off I would have all but 6 days refunded to me. I was told to call DT to have the service was canceled. I spoke with DT and was told I had a 2 year agreement and would have to pay $120 something ETF. I contested this as that was NOT the agreement, and at that time said I did not want the service but if there was an ETF I did not want it shut off after all. Spoke with manager who also said there would be an ETF. I explained I did not want the service but would NOT pay the ETF so not to shut it off, and that is where we left the conversation. The next day I received a call from the retention dept, and again explained how unsatisfied I was but would NOT pay the ETF so therefore was not getting the service shut off. Our service was shut off the following day 1-14-17. There was not one person say I had to return anything not one person said they would send a return kit as the service was NOT supposed to be shut off. Some 6 weeks later the neighbor brought me a package that had been delivered to them. It was the return kit which I put the requested items in and returned. I then received not the refund as should have but a bill for $134.24. Assuming they had not yet processed the refund/canceled service I waited. Then received a second bill for $279.53. Which is silly as the service was shut off and I was owed a refund!!! The money for the month of January which I did not have service for was paid through Centurylink. This needs to be refunded and the following bills needs to be cleared. I know these conversations were recorded by DT and I also record all conversations to centurylink Direct TV and all conversations with verbal contracts, and have these conversations saved.
If need be I am willing to go to the Attorney General with this doXXXXentation and file a report against DT. I am confident as soon as your legal dept looks through the records and listens to the recordings it won’t be necessary to involve the Attorney General.
Please send my refund to the address below along with a letter stating the current charges have been cleared and the balance is $0. #5517
Brenda
When someone calls, Direct TV always verifies the callers phone number so that Direct TV can call the customer back in case they get disconnected, WRONG! Have not received my call back in over a week. Have been trying to return some outdated/replaced clients and I still can not get it done because Direct TV employees can not get the paperwork/work order correct. I have just received the second return box for a DVR/master client and I have not received a new one. I did receive 3 mini clients to replace and have replaced the old clients. Still waiting for a return authorization for the three old clients. It has been over a month. By the way I am still waiting for return call from the agent who I speaking with about my problem.
I’M A 78 YR OLD WOMEN, I LIVE BY MYSELF. I CALLED YESTERDAY TO GET DIRECT TV SERVICE , I WAS TOLD EVERYTHING WAS GOOD AND I WAS SET UP FOR INSTALLATION TODAY BETWEEN 12-4PM.
I RECEIVED AN EMAIL THIS MORNING SAYING THAT I NEEDED TO CONTACT DIRECT TV THAT MY ACCOUNT WAS ON HOLD.
I CALLED AND WAS ASKED IF I KNEW A PERSON NAMED TAMMY WITH THE SAME LAST NAME AS MINE. I SAID YES THAT SHE IS MY X DAUGHTER IN LAW. I WAS PUT ON HOLD AND WHEN THE MAN CAME BACK ON HE SAID BECAUSE SHE WAS RELATED TO ME AND HAD AN ACCOUNT WITH A BALANCE, I COULD NOT GET MY SERVICE!!
I WAS HONEST AND TOLD THE VERY RUDE MAN THAT MY SON WAS DIVORCED FROM HER ETC. I WAS THEN TOLD RUDELY THAT I WOULD HAVE TO GET AHOLD OF HER (TAMMY) AND GET HER TO CONTACT THEM TO RESOLVE WHATEVER SHE OWED, BEFORE THEY WOULD BE ABLE TO GIVE ME MY SERVICE!!! I ASKED THIS RUDE MAN, COULD I GIVE YOU A COPY OF MY LEASE TO PROVE THAT I LIVED BY MYSELF AND THAT I’VE BEEN AT MY ADDRESS FOR 7 YRS. HE TOLD ME NO !! I TOLD HIM I DO NOT KNOW HOW TO GET AHOLD OF (TAMMY), MY X DAUGHTER IN LAW.
HE SAID THAT DID NOT MATTER I WOULD NOT BE GETTING ANY SERVICE FROM DIRECT TV.
I THEN ASKED FOR A CORPORATE NUMBER, HE TOLD ME HE DID NOT HAVE ONE BUT, HE COULD GIVE ME AN ADDRESS FOR CORPORATE AND I CAN MAIL THEM.
I WENT ONLINE AND I FOUND CORPORATES NUMBER AND AFTER THIS MESSAGE I’M CALLING THEM !!!!
I CAN’T BELIEVE HOW I’M BEING TREATED BECAUSE OF MY X DAUGHTER IN LAW.
THIS IS COMPLETELY UNBELIEVABLE TO ME !!
WHEN I ORDERED MY SERVICE YESTERDAY THE WOMAN WAS SO NICE AND THIS MORNING THE MAN I SPOKE TO WAS SO VERY RUDE !! I HAVE NEVER HAD DIRECT TV SERVICE BEFORE AND I DON’T THINK I WILL ANYTIME IN MY FUTURE.
I HAVE READ ALL THE OF THE MESSAGESAME ON HERE AND I CAN’T BELIEVE HOW THEY ARE EVEN OPERATING.
I EXPECT AN APOLOGY AND THE SOME FROM CORPORATE!!
IF ANYONE NEEDS THE NUMBER FOR CORPORATE IT IS,
1-310-964-5000
CEO IS, MICHEAL D. WHITE
CFO IS, PATRICK T. DOYLE
COO IS, LARRY D. HUNTER
I WILL DEFINITELY GIVE AN UPDATE AFTER TALKING WITH CORPORATE
They will only lie to you and refuse to correct a situation even when they are at fault. LIE and Deceit the ATT and Direcrtv company motto.
ATTN: Avoid ATT and DIrectv like a plague
On 2/14/2017 was solicited by Mrs. Lee with Direct TV to hear their offer to AT&T employees/retirees. After hearing that my monthly bill would on $10.00 a month, it was an immediate yes to switch from U-Verse to Direct TV as my cable vendor. After speaking to Mrs. Lee, she transferred me to her supervisor, the gentleman’s name I did not record. He verified with me the same as was quoted by the rep and all was confirmed. I now have a balance due of 444.91. I am asking for you to pull the conversation that validated the discount that I was promised and bill me accordingly.
After speaking to Mr. Garrett, who is a supervisor with our employee discount program, he told me that D.E.P did not offer what Direct TV approved for me. He did say I could get a retiree’s discount for the same package for $102.40. Why would I approve of this transition when my U-Verse account billed me around $45.00 a month with my retiree discount!
Meanwhile, Mr. Garret gave me the following information for your ease to investigate who handled my new account and for you to pull the conversation that validates that I told the rep that I was retired. Here is the info that he gave me:
User: FSEAI
Created by: TPGD1081261
In closing, you will find that my reference is clear on the call that I am an AT&T retired and because of this, Direct TV should honor this contract for the amount stated of $10.00 a month for my package, without an expiration date!
I am looking forward to a just resolve!!!
Thank you,
Martha A. Rivers
407 294-XXXXX
Acct #: 17185940
I had been a loyal customer since 2010. Last year, I moved and at the time of moving you could not transfer my existing service and made us sign up for a new plan with a two year contract. I have since lost my job and have been struggling to make the payments but did make them (and on-time). This month being the second year of the contract my discounts were reduced by $30. As I called the customer service line, we discussed changing the package that my family and I had, but the reduced package did not even include FOX news or CNN news, but it did include SPROUT (just in case my teenagers were interested). So I opted to cancel my service. The customer service person then informed me that there is a cancellation fee of $200. Really, I have been a “loyal customer” for 7 years! I am very disappointed in that over reducing my bill by $30 per month you have now lost a customer and if I do get charged the $200, you will never win me back as a customer. Unfortunately, I am in a bad situation and was asking for a little help but this is how you treat your loyal customers.
HI MY NAME IS ELONDA SMALLS , ON FEB 22ND MY CARD WAS UNAUTHORIZED OF BEING CHARGE ON A ACCOUNT THAT WASN’T MINE…I CALL ABOUT THE ISSUE AND LET THEM KNO THAT MY CARD WAS USE FOR A ONE TIME AUTH FOR MY FAMILY MEMBER TO START SERVICE BUT WAS NIT AUTH TO BE HOLD ON FILE WHEN WE SPOKE WITH THE REP…AND TOLD HIM TO PLS NOT ADD THIS CARD ON FILE BECAUSE IT WAS A ONE TIME USE OF MY CARD…THE REP SAID THAT IT WASNT GONE BE A PROBLEM…BUT IT BECAME A PROBLEM ON FEB 22ND WHEN THEY CHARGE MY CARD FOR SOMEONE ELSES BILL…I CALL ABOUT THIS ISSUE FROM THE TIME MY CARD WAS CHARGE UNTIL THIS DAY….I WAS TOLD BY NUMEROUS REP THAT I WOULD RECIEVE MY FULL AMOUNT OF $935.12 THAT THEY TOOK OF MY CARD BUT NEVER DID…I KEPT CALLN SPEAKING TO DIFFERENT PPL SOME TOLD LIES SOME SAID MY GRANT WAS DENIED ECTS…SOME SAID MY MONEY WILL BE ON MY CARD WITH DIFFERENT DATES AND STILL NOTHING REFUNDED…ABOUT 2 WEEKS AGO ME AS THE CARD HOLDER AND MY FAMILY THAT HAS THE ACCOUNT WITH DIRECT WAS ON THE THREE WAY LINE SPEAKING TO A CUSTOMER SERVICE MGR. WHO SPOKE WITH BOTH OF US AND TOOK BOTH OF OUR INFO AND TOLD ME THAT I WOULD RECIEVE MY REFUND ON FEB 15TH BUT NEVER DID BY THE WAY HER NAME WAS MIA SHE ALSO TOLD MR. BRYAN IF HE TURN THE EQUIPMENT IN THAT I WOULD RECEIVED MY WHOLE REFUND BACK SO MR. SENT THE EQUIPMENT BACK ON FEB 16 2017 WE WAITED UNTIL IT WAS RECEIVED BY UPS WICH IT DID ….SO ON FEB 19TH I CALLED AGAIN ABOUT MY REFUND AND WAS TOLD THAT MY REFUND AMOUNT WOULD ONLY BE $286.20 BECAUSE OF SOMETHING ABOUT A EARLY DISCONNECTION CHARGE AND THE AMOUNT OF THE BILL WICH WAS NEVER EVER MENTION TO ME EVER SINCE I WAS SPEAKING TO A REP NOW ALL OF SUDDEN THEY WANNA CHARGE AND KEEP MY MONEY FOR SOMETHING I DNT HAVE ANY IDEA ABOUT AND I FEEL THAT I WAS LIED TO AND BEING CHARGE FOR SOMETHING IM NOT EVEN AWHERE OF….I FEEL THAT IM TREATED WRONG AND THE REP WAS VERY NASTY TOWARDS ME AND DIDNT EXPLAIN ANYTHING TO ME AS OF Y THEY TRYING TO TAKE ALL MY BILL MONEY AND ONLY REFUNDING ME $286.20 WHEN THEY TOOK A WHOLE $935.12 PLUS SEND THEM THEY EQUIPMENT BACK AND THATS ALL IM REFUNDED OUTTA THAT AMOUNT IS NOT RIGHT FOR THEM TO EVEN TOOK MY MONEY WHEN THEY WASNT EVEN AUTH TO DO SO…NOW IF THEY CANT REFUND ME THE MAJORITY OF MY MONEY IM GONE HAVE TO TAKE THIS MATTER TO A LAWYER CAUSE ITS NOWAY THE CHARGING ME 3-4 HUNDRED FOR A EARLY DISCONNECTION IVE NEVER HEARD SUCH THING ABOUT THAT….SO IM BEGGING AND PLEADING FOR DIRECT SERVICE TO PLS REFUND ME ALEAST THE MAJORITY OF MY MONEY BACK PLEASE ….I HOPE SOME READ THIS FROM CORPORATE AND UNDERSTAND THAT THIS IS NOT RIGHT OF HOW THEY TREATING US A CUSTOMERS TAKING PPL MONEY WHEN IT WAS AUTH TO DO SO….LIKE I SAID IT WAS ONLY A ONE TIME AUTH AND ONE TIME ONLY….ALSO ABOUT THE ADDRESS MY ADDRESS IS DIFFERENT FROM MR.BRYANT ….WHEN HE GOT SERVICE IT WAS THE SAME ADDRESS BUT I HAD IT CHANGE…SO ITS NOT THE SAME ADDRESS….I PRAY SOMEONE TAKES THIS IN CONSIDERATION AND REFUND MY MONEY BECAUSE I HAVE 3 SMALLS KIDS AND ABOUT TO BE PUT OUT MY HOME BEHIND THIS SISTAUTION BECAUSE I CANT PAY MY RENT….ATTENTION COPARATE OFFICE….THANKS ELONDA SMALLS
This is the result of merging with AT & T.
I have worked in the customer service industry for over 40 years now. I am a supervisor.
If any of my girls on the floor had ever spoken to and/or treated any customer on my shift with anything other than professionalism, they would be in the unemployment line the next morning.
This company needs a severe overhaul from the bottom up. The supervisors need a dressing down and the entire company needs to be taken to the top CEOs. That I am going to do right now. They really do not want to tell me they are unavailable. That will not work this time
On a scale of 1-10 10 being the best. I give them a ZERO
The most inefficient customer service in the industry . If your issue does not that matche the phone prompts you have no chance . I had a damaged cable and was calling to make a service call to repair . The process took over an hour and thirty minutes . I should have been able to schedule that in my accounts or in a reasonable time frame . There is also no way to provide customer feedback . You have to send a letter . They have obviously outsourced support and that group does not want any feedback going back to the company . I am very pleased with the product with the exception of the support function , 1-800-531-5000 . Seriously considering switching to a different provider.
I am so sick of my dtv bill going up everytime I turn around.. I just complained about it being $86 last month and by God I turn around and now its$111!!!!!!!!!!! I make $10 an hour!! I am not adding anything on.. What the hell!!!
All I have to say is I am completely fed up with this whole company!. I have been dragged in countless number of circles trying to figure out what’s going on. First, we bundled at&t and direct tv, then we notice that we are being way over charged. So we try talking to people and they keep bring us in circles. Turns out we were being charged from an old account we set up at our old house that should have been cancelled. We were told that we’d get a check in the mail. Anyways, we ended up canceling everything with them. So we’re waiting on our final bill to come in the mail, here it is almost two months later and no bill. But I was charged over $400 dollars!!, I tried calling and of course they don’t have corporates number. Then, when I get someone who seems like they’re helping me, he HANGS UP ON ME!. Oh, and get this, my bank information was never used, it was in my mother-in-laws credit card. Tomorrow morning I am filing a complaint with the federal trade commission and the consumer financial protection agency. I did not authorize this charge, I was not aware of this. I am very livid right now.
Direct tv is in the same category as an abortion clinic.
Awful. People
An appointment was set on Feb. 25, 2017 to have new upgraded equipment installed on March 11, 2017. I made all the necessary arraignments on my end to be free from 8-12CST. At 10:30CST I received a call the technician did not have the equipment and I needed to reschedule. When I asked why there was no equipment after setting a two week time line for an install, the response was “well you just ordered equipment that wasn’t available”. Thus Direct TV said in so many words, I’m the problem not them.
I asked for a manager and was sent to retention. The “manager” of retention assured me she would send an email to the tech and the warehouse investigating why and would call me back in 30 mins. It has now been 2.5 hours. I call back after waiting and get another person who states “there are NO NOTES are on the account but I am scheduled for install on March 18, 2017”. I stated I did not ask for March 18th, I asked for today. She said sorry, do you want to keep the appointment or not? Then follows up with the words “I have sent this case to the technical department and they will be calling you in 30-60 mins.
SOOOOOO let me be one day late on my payment and man they sure do know how to pick the phone up and ask why? I am still asking myself – WHY HAVE I STAYED with Direct for the last 8 years????
We have been a customer with Directv over 20 years. With the merger of ATT, their customer service and issues with billing has been disappointing. We were informed after getting an equipment upgrade several years ago (no DVR, just an upgrade box for a new HD tv) that we would not be under any kind of contract. This was also followed up with the technician that came who also called them directly .We called to confirm prior to switching to another company (since no other options for a lower bill were given by the company.) They said we were not under contract. We were then charged for an early connection fee of $120.00. In addition to this , they billed us after disconnection the amount of $34.00 for movies that were supposedly on our box card? First off, we cannot order from our remote. There is no telephone connection -you cannot order anything from the remote -and any movies that were ordered have been listed on our att bill previously from the phone or internet. There is no possible way that movies were on the card. The movies were from early 2016? I am truly disappointed in a company that we have been loyal to and happy with all of this time.
Back in September I realized my contract was up with DTV so I decided to bundle with Time Warner as I have internet with them. When I called to cancel the lady was very insistent that I stay with DTV and that I was a “valued” customer. I said, the only way I would stay with DTV is if they could give me around the same rate Time Warner offered which was 59.00 a month. They were able to get my bill to 63.62 monthly. I agreed to the terms that 63.62 would be my bill every month for the entire contact as I know they like to use words like “discounts” and “promotions”. The woman said, no this will be your bill and it will not change unless obviously I get a ppv movie. I was very specific in saying, I don’t want to get a statement that says anything different for the next 12 months which is how long the new contract was for and she said she understood. Of course I got a statement in the mail last month and my bill went up 20.00. I called and spent about an hour and a half of my life on the phone with people who would not or could not help me as my 2 year old screams in the background because I don’t have anything better to do with my time. Of course they spoke of “promotions” and “discounts” which I find absurd because how the hell are we suppose to see that on our end. I was never sent a contract that was verbal so I’m screwed anyhow. I will not pay anymore than the bill I was promised and I will not pay a cancellation fee for the service I’m canceling because I was lied to and can’t prove otherwise because I was stupid enough to verbally say yes over the phone as the rep put in what she pleased. I was also told by the rep that if I didn’t pay the bill they gave me they would bill the card they have on file. Really? How is that legal? I’ll make sure to cancel that card. I am going to complain to the BBB and I’m going to fight them on this. I have been a customer for 6 years now and never have I been treated so poorly. Its not even about the money at this point it’s the principle.
I have been a direct tv customer for years. Received a phone call yesterday from the promotion dept. but the man’s accent was so thick, I had difficulty understanding him. I asked where he was located because of his accent and he said Colorado and then continued talking. When I said I did not understand, he hung up on me. Calls kept coming about every 15 minutes. I finally called back in to complain and also ask the calls be stopped. A young man was very nice and when he asked if he could do anything else for me, I said I could use a new remote. He said he could update my equipment at no charge to me. I asked if it would cost more monthly and he said no and we set an appt. When I was transferred to a third party to verify, he said that there would be $3 month charge, so I canceled the order. All three had distinct accents, the first being the thickest. Can’t convince me they are personally in CO
I have been with direct tv for a few years and have had numerous issues with my direct tv billing. It has never been consistent. I even received a bill which i thought did not look right and when i called the automated said a lower amount. I spoke with a rep who confirmed it WAS the lower amount due so i paid her. Then the next bill i was charged with the remaining balance from the higher amount. My bill kept going up and up and up without changing anything on my package. I called them and wanted to cancel. The guy told me that if i agreed to a new 12 month contract that my bill would be X amount for the 12 months. So I agreed. The first bill was X amount just like he said it would be. The next month it was a few dollars higher and I noticed it was be ause of the sales tax plus a state cost recovery fee. I called again and spoke with an account specialist who stated my state required this fee, it was not direct tv that was charging it. I asked her why they did not notify me of this and she said they sent out something. I explained i never got notice and asked if she had any doXXXXentation that she could send me showing it was a state required charge. She said she would email me the notice. I paid that bill. What she emailed me a few hours later was a work order doXXXXentation of my first call. I let it go seeing as id already paid it. The next bill I got was even higher, but this time there was not state recovery fee. On my 3rd month of the 12 month contract my bill has already increased by seventeen dollars! I do not understand how you can be in a contract for 12 months and your bill go up each month and each month its different fees that make it increase. I am fed up and because I was lied to and agreed to the 12 month contract I will be charged $300 if I cancel before the 12 months is up. should I hire an attorney?
We were moving and since our bill was so high we decided to end our contract. A guy called and said if we stayed with Direct our bill would be $26.00 a month for a year. but of course when they set you up again at the new address there are added charges. He said I will also give you a $200.00 visa card. it will take 6 to 8 weeks. 10 weeks later no card so my husband called and the lady said I will call the promo dept and have it expedited to you. Here it is is 8 weeks later nos they are telling us no deal. but they can take $10.00 a month off our bill for a year. 10×12 is $120.00 not $200.00 I just want them to keep the promises theyy make. Oh yea they gave us one week to take it or leave it. So guess what Corporate is getting a letter or maybe a call to the BBB.
My father has basic DirecTV service downstairs in the living room. I’m moving in with him and I currently have a genie can I have the genie on the upstairs level of the same house and can he still have his basic service downstairs two separate bills he pays his I pay mine
I Have had ;nothing but problems for say with Direct TV since I subscribed 12 years ago, it started that my monthly bill was to be around $85 and my first bill was like $92 and it went up almost every month. I had four systems and every month my bill would increase. After a couple of years when I would call they would tell me oh your bill went up because of price increase and like every month after that. in 2016 when I called in they told me about a sports package that was costing me money when I don’t even watch sports, that drop my bill by $20 but the next month it went right back up. So I got rid of a couple of units in the house and that drop me from a $145 a month down to $71. I kept a regular unit and a dvr/hd unit. it has been approximately 5 months and now my bill is back to $134 and again and guess what price increase, how does a price increase cost me $30 in one month. The biggest problem I have is I and my family only watch maybe 20 channels between all of us and I am paying for 250 channels which I do not even care about they are just in my way. I have made many suggestions about paying for just the channels I watch with a small user fee. Direct TV keeps negotiating for all of these channels that maybe one or two customers watch but everyone has to pay for them. I have suggested to do a survey to see what channels there customers really watch, pay channels and sports channels and what ever else but why should I pay for something I don’t even care about. I am looking to quite DIrect TV just because of the jerking around I have gotten, if it was not for my wife I would of let them go years ago because every time I call my blood pressure goes up, I personally can not stand someone telling me “I am sorry to hear that or I can help you with that” because they never fix anything. Oh then they want to charge you for the $10 for the DVR and another $10 for the receiver if that ain’t some crap. I wish Mr. White would take some time and reach out to his customers to see if there is any problems that could be resolved or make Direct tv a better company but all he is worried about is how deep he can line his pockets with our money. if my bill does not go back to the $82 dollars and stay there by next month I am done and I will just use my fire stick and watch everything absolutely free, and what I can not watch off the stick. I will watch on my computer and the initial cost of $50 is all I am out. Oh of course the $29 internet
service.
Roger
I have the same Dam problem Roger price increase you right about that. F***k DirecTV
Already being charged for NFL Ticket for 2017. Customer service couldn’t explain why. Then I was caught off. Called back, cut off again. Called back, on hold forever. The chat line takes forever.
I am very disappointed and am going to look for another provider. The customer service is extremely poor. I don’t have this kind of time to wait!
I have talk to over twenty people in billing department, one person did a credit check in the billing without my oermission, i had a freeze put on my accounts at all threecredit beauras when that happen. I talk to about twenty five people in the loyatal department, but my bslance was wrong, direct tv will messover your account, especialy when dealing with some of the representatives who dont speak English too well. My servIce was cancel, in a way im glad, when ne cable company was made they made millions. Do it the normal way, just get a good antenna it will work better
t
CAN YOU PLEASE FIX THIS…………….WHY DID YOUR CO GRT MY CREDIT REPORT FROM EQUIFAX SO FAR NO ONE WILL HELP 61 comments… read them below or add one }
JOHN February 8, 2017 at 9:12 am
Your comment is awaiting moderation.
I HAVE TRY TO TALK TO YOUR CO. SO FAR KNOW ONE WILL HELP YOUR CO TOOK MY CREDIT REPORT FROM EQUIFAX ON 02-06-2017 WHY? DirecTV: Hello! Thanks for choosing DIRECTV Chat.
DirecTV: Your approximate wait time is 5 minutes.
Sandy: Hello, my name is Sandy. I’ll be happy to assist you. Give me a moment to review your request.
Sandy: Thank you for choosing Directv(ATT) online services!
Sandy: I am sorry for that.
Sandy: I am here to help you.
Sandy: Please help me with the account number in order to access the Directv account.
JOHN: I NEED THE PHONE NUMBER FOR HAED OFFICE HAVE NO ACCT.
Sandy: John, please give me one chance, i will do my best to resolve this. If it is not resolved can arrange a call back or I will connect the chat to Supervisor.
JOHN: OK
Sandy: Please help me with the issue that you are facing with.
JOHN: YOUR CO WENT TO MY CREDIT AND IT IS ON THERE
Sandy: I apologize for that.
JOHN: OK CAN I HAVE YHE PHONE NUMBER OR EMAIL YO HEAD OFFICE IN CA
Sandy: John, we don;’t have an email or direct phone number for Head office, if you want, I can give you customer care number.
Sandy: Customer care team can take care of this issue.
JOHN: I HAVE TALL TO THEM AND GOT NO WHERE
Sandy: I am sorry, John.
Sandy: Let me check with my supervisor.
JOHN: SO AND YOUR CO DIRECTV IS BREAKING THE LAW AND KNOW ONE WANT TO FIX IT WHY
Sandy: John, i understand your concern and we are here to help you.
JOHN: SO PLEASE HELP
Sandy: Customer service team will have more access to track the credit report which was filed.
Sandy: That is only reason, I am referring you to our customer service team.
JOHN: I CALL CUSTOMER THEY DID NOT HELP
Sandy: I am sorry to hear that.
Sandy: May i know what did they say?
JOHN: I WILL PUT THIS ON FACT BOOK THAT YOUR CO CHECKS CREDIT ON PEOPLE THAT DOSE NOT HAVE ACCT
JOHN: THEY SAID TO CALL OTHER NUMBER 5 DIFFERANT NUMBER
Sandy: Before we continue, please click the arrow icon above to move our chat to its own window.
Sandy: I apologize for that, John.
JOHN: WHY
Sandy: Request you to call them and I will stay on chat with you until they assist you.
Sandy: Is that okay?
JOHN: OK
Sandy: Would you like me to provide the number?
JOHN: I AM ON THE PHONE 877-333-4102
Sandy: Thank you.
Sandy: Request you to contact to Customer care at: 800-531-5000 and they will take care of this.
JOHN: I CALL THAT NUMBER
JOHN: THAT IS ONE ON 5 NUMBER
Sandy: Okay.
Sandy: Please help me with the best number to reach you at.
JOHN: SHE GAVE ME A NUMBER 888-466-9635 866-444-0333 800-860-8542
JOHN: MY NUMBER IS 910-221-XXXXX
Sandy: Thank you for the information.
Sandy: John, as you did not have services and still you had credit check on your SSN.
Sandy: I have an alternative for you, you can write to our presidential address.
Sandy: : President Office address DIRECTV, Inc.
308 S. Akard St. Room 1110
Dallas, TX 75202.
JOHN: TALL TO ALEJNADRA SHE COULD NOT HELP
Sandy: I understand that
Sandy: But if yu write a letter to the above address, they’ll get this fixed for you.
JOHN: OK FACE BOOF
Sandy: John, I am sorry and that is the only option for to get this resolved for Credit report.
Sandy: Please let me know if you have any concerns, I will be happy to assist you.
JOHN: PLEASE CONTACT HIGHER UPS ABOUT THIIS THANK YOU
Sandy: Ok. Before we continue, please click the arrow icon above to move our chat to its own window.
JOHN: WHY
Sandy: In order to not get the chat disconnected.
Sandy: Thank you.
Sandy: Request you to mail the issue to the above address and they will take care of this for you.
PLEASE CALL ME AT 910-221-XXXXX SO WE CAN FIX IT THANK YOU JOHN
I hope Michael White reads these!
I have spent over 4 hours on the phone today trying to get answers and no one could answer them!
I ordered a triple play service online on 1/30, I received an email that said my order was pending. I called the number and it was in regards to the internet. There was service at the home I was moving to. The landlord said there was no service. On Feb 2, I received an email stating my DirecTv was confirmed.
This morning I received an email stating they were sorry to see me leave as a customer and that my DirecTv service was cancelled per my request. I requested nothing of the sort.
I then spent 4 hours on the phone getting bounced from department to department and no one could offer any answers as to how my service was cancelled!
Their customer service is terrible!
I want an answer or somebody that can answer it! Why should I spend $200 a month for this garbage!!
I called to have an extra box installed at my 90 year old mother’s house. The customer rep, ID#8113777 informed me that my mother had old equipment, they were running a special and that it would actually be less expensive to go to the Genie system. The rep said that it would only be a difference of $10 this way (plus tax). I asked if there were equipment charges for the change and was told NO. I asked if there were installation fees and was told NO. I confirmed that buy going to this new package and adding the box my mom’s bill would only be $10 more (plus tax). I got the first bill and her bill went from $65 to $125 a month! I have spoken to 3 customer service reps, two supervisors and one legacy rep. They said – sorry. We can’t go back to the old equipment; it is not supported. You have to pay the $125 (which she can’t). I cancelled the service and am not being told that I am going to be charged a $400 cancellation fee. If she can’t afford $125 a month, how do you think she is going to pay $400 – all because we were not given truthful information to start with. Deceptive practices!!!
I spent one hour plus on the phone trying to get to the right department. My call was dropped, I heard a busy signal, and the call was caught in the que and would not transfer to correct department. That was very frustrating, In the process there were two employees that were extremely helpful. Cecelia #173047 Ohio and Jeff #000381. There were both polite and patience. My problems was fixed. You do have good employees but the phone system is not good.
I am currently a new subscriber. The package I choose was falsified. I was able to watch the channels in my package for only one week. Then I get a message stating I needed to upgrade in order to continue that service. I’ve called several times regarding this issue and all I get is that you have to upgrade for an additional charge. Seeing that when I choose that package it was included, I asked why isn’t that service grandfathered in. No one could answer that question, but insisted that I upgrade. This is poor business and I would never refer anyone to this carrier. Directv does not help there consumers nor give a DAMN about why the consumer pick the package they want. All they can say is that att changed the package. ABSURD
DirecTv has tried to manipulate my 19 year old son. He is serving our country while DirecTv is trying to rob him. Back in November he opened an account with DirecTV through ATT. Directv suggested that He let go his new account and take over an old account that’s 12 years old. He was promised new acct. benefits but hasn’t received them. One of the
Receivers went out. I was told not to send that receiver back. So I didn’t but yet there is a $45 charge on the account. The bill is 220.96 for one month. I AM OUTRAGED. I’m sure that DirecTV makes enough money through all of the services that they offer so why are they trying to rob a teenage soldier.
I am so annoyed because I have been told that the technician will not remove an old dish which is on my roof. They just want to install another new dish. I was a customer from 2000 to 2013 and switched to cable. I now want to return to Direct TV because of improved technology. Before technician even came to the house, I was told they will not remove the old dish. This is absurd. I spent over an hour being transferred three times and the final answer I received was that there is no guarantee that the old dish will be removed without an additional charge. If they want me to come back to Direct TV, they need to remove old dish or forget it.
I have been wit didh direct tv for 2 years now and really enjoyed the service that I got from them. About two weeks ago my DVR box started getting hot for no reason. I had to unplug the box for some time to let it cool off so that I could watch TV and record my favorite shows. I called to have a tech come out to check it out. It got better so I canceled the tech but he still came out. I was at work but my mom was he and he came in and took my old box and gave me a new one and with that he took two years of saving old mom and shows that I recorded and saved that I will never get back. I called direct tv back that afternoon when I got home and they really didn’t seem to care about me or my problem the customer service agent was on the tech side saying that he did his job and couldn’t help that I wasn’t home. You would think that a big company like them could have a way of transferring the shows that you have saved from the old box to the new one cause they know that some time down the road you will have problems like mind and have to get a new box and you would think that they would have better people working for them. On a scale of 1 to 10….10 being the best I will have to give them a 3 for this
I have had DIRECTV for over 20 years. I have a second home in another town. I have a tv with DIRECTV service there which was attached to my home service. I paid $7.00 for the receiver. Because of a storm the service went out. Long story short, I now have to pay for another service seperate from my home. It was stated that this was changed 3 years ago. Now I have been a loyal customer for over 20 years, don’t you think my service should have been left as is, grandfathered in. Everyone I spoke with was very apologetic in regard to this. Because of the extra cost I had to change my package to compensate for the difference in cost. In my estimation your company definitely does not care about their customers. I would never recommend directv to anyone.
I cant believe DirecTv. Smh. This company completely lacks any kind of empathy. I had the service for about 6 months. Then I had to relocate due to abuse. I currently have a PFA order and I advised them I needed to cancel the service and relocate and my new landlord does not allow DirecTv as they drill holes in the walls and leave a complete mess during installation. Clearly they do not understand continue to charge me. No empathy. Then they tell me there is a cancellation fee of hundreds of dollars. I decided to keep the service (even though I am not using it at my current apt) as it is cheaper to pay than the cancellation fee. But why would I want to continue to pay for something that I am not using? So I called today to cancel and was told about more fees. Smh. It is really a shame. There is no empathy. I am sorry this happened to you. Let me look and see what we can do about that fee. Maybe we can help you out on a portion, Geez Louise! Horrible customer service.
I cancelled my direct Tv starting out last August 2016. That is when the trouble started. I had a package deal with CenturyLink and direct tv. Centurylink for the internet and direct for tv. Well Centurylink internet was to slow so I got another provider. Took me three months to straighten that out, and then direct tv started charging me more and messing up my monthly bills, so I cancelled them out back in Oct.2016. Dec. bill came in saying I was $100.03 past due, so paid that. final bill came in saying they owed me the $100.00, told them to send me it back. Jan 2017 Direct Tv now says I didn’t send the equipment back and now I owe them $194.00 less the hundred they owe me. By the way, I did send the equipment back to them in the box they sent me to ship it back to them. Things were just fine when I was sending them $400.00 a month but now, all I get is the old run a round
Got married, moved, husband had direct tv, cancelled my existing service, returned equiptment in the prepaid return bags provided. I had 3 boxes, they sent 2 prepaid bags, I call they say it’s because the 3rd box I have is outdated, they only need the access card, they will send me a prepaid envelope to return it. I wait 2 weeks, nothing. I call, they say they will send another. I wait over a week, nothing. In the meantime my account shows a 143$ balance that they says is for “unreturned equipment” I explain the situation I was awaiting the prepaid envelope. I ask for a direct address I can just mail the access card to in order to have the account to a 0$ balance. After transfer after transfer, I am told my account was already sent to collections for non payment/equipment return. Needless to say I am so angry at this point. I finally get the address, I mail the card back to them. 2 weeks later, still no change on the account to reflect the return of the card. I call, they try and pressure me into “just pay the balance” then inform me they never received ANY of the equipment!! So here I am, 143$ in collections, no equipment, no access card and no service. No one knows what the other is doing when you call, everyone you speak to gives you different information or is “looking at your account notes” but everyone says something different. I would love to know this magical “note” system they review as it is always changing information on its own. No one seems to be able to help me resolve the issue, find the equipment returned but they are all too quick to suggest I pay them or direct me to someone else who ends up being a debt collector!! I had been a direct tv customer for over 8 years, and this is what Im having to deal with just because I got married and moved and didn’t need TWO accounts..
We have had DirecTV since 2011-we have three issues that have not been properly addressed nor resolved.
We had our service cancelled this month after speaking with a “loyalty specialist” At that point I said “cancel the receivers.”
She chose to cancel everything.
I have since gotten an email saying I owe $48.46
At this point not only do I owe you NOTHING- you owe me money for December 2016 through the beginning of January when our services were cancelled as I could not use the TV due to receiver malfunction.
The first issue is that after paying insurance every month along with my bill, when I called for receiver replacement I was told I could not receive the replacement without a new 2-year agreement. I was told this by several people including supervisors. There is nothing in my insurance agreement that says if the receiver is not working and I need a replacement or repair I must sign a new 2-year agreement.
I have been unable to watch any TV in my house as the receiver is not working. I called in December 2016 and had a DirecTV technician here around December 10 2016. He said the main DVR receiver was not working. I have paid insurance to ensure that any technical issues were covered.
I have had weeks of frustration with your company trying to resolve this issue and have not been able to fully watch the satellite television I am paying for due to receiver malfunction.
We also had two receivers that should have been replaced in 2013 when we upgraded to HD but they were never replaced with the proper equipment- That is issue number 2.
We upgraded our plan to include HD TV for all our TVs (four) in 2013- we have only had HD channels on two of the TVs in three years. When the technician came he also told me told although we pay for HD for all our TVs but we never had the proper receivers for two of the TVs. Therefore, we could not receive the HD services we have been paying for as the correct equipment was never supplied at the time we upgraded. We have already fulfilled the two-year agreement for that upgrade but did not receive the correct equipment in 2013.
Again- we have not had the upgrade we have been paying for since 2013 as DirecTV never supplied the correct equipment so we could have that upgrade on all our TVs- as I was told we would have. I fulfilled my two-year agreement from 2013 through 2015. I should not have to sign a new agreement in 2017 to receive what I should have gotten in 2013.
One of the supervisors I spoke with -Cameron ID #2806067 – told me “it is the customers responsibility to request new equipment when a customer does an upgrade”
I was so shocked and angry I repeated what he said and asked him if he thought that was as ridiculous a statement as I thought it was- since I am not a technician how on earth would I know whether I needed new equipment with an upgrade???? He said it was “standard operating procedure” and that I could not get the two standard receivers replaced with proper equipment. He also told me I could not have the malfunctioning receiver replaced without a new two-year agreement -despite having paid insurance for over five years.
As a footnote, I did speak to a customer loyalty rep named Lamanda in early January 2017. She was extremely helpful and listened and understood my issues. I spoke to her on my cell while on my way to switch to Xfinity Due to her helpfulness we aborted the switch and stayed with DirecTV. She assured me there was no new contract and no additional monthly fees. I should have known better. Shortly after, I received an email to confirm the delivery of the receivers and confirm a 12-month contract. When I called to find out what was going on I got another “loyalty representative” who was curt, rude and cancelled our services. I was angry but now I would love to thank her! I am so happy to be done with DirecTV and AT & T!
A third issue is that we have had an ongoing billing issue with DirecTV. I have a copy of a chat with a customer rep in September that told me I was paid in full until my next billing cycle of October 27th 2016. Yet I am being charged late fees every month. When I spoke to a customer rep in November re: billing. I told him I have paperless billing and pay each month the bill DIRECTV emails me. He told me I ‘can’t just look at the paperless bill you have to decipher the billing from previous statements online” Seriously????? At that time, I requested a billing specialist to look into the issue but have never received any information from DirecTV that this is being addressed.
After paying $10.00 insurance every month since 2011 and fulfilling another two-year agreement in 2013 when I upgraded my service, I have never received the services in full I have been paying for. I also have not been able to use my main TV for over one month due to receiver malfunction. I pay my bill every month but get late fees and I am ignored when I complain.
This feels like robbery and fraudulent business practices! How can you force me to stay with you when you do not fulfill your insurance or other contracts?
I hope I hear back with a resolution to these issues.
Please be assured I am so incensed by these type of fraudulent tactics I will pursue this to the fullest extent allowed me by law.
Thank you
Darrell Rathbun
I share the complaints of all, so needn’t repeat all of them except that this “We Miss You … please comeback” card and the offer enclosed is blatantly false advertising and fraud. The $19.99 they print in bold, of course, does not include the $10 extra for HD — that’s cool, I accepted the offer at $29.99 and all that it included. Even my CONFIRMATION EMAIL reflected this. It was only after the tech bolted the dish to my roof, set up the receiver and tried to activate it that I was told it was going to be $49.99 a month. Even the tech told the CS rep he was reading the same offer and confirmed it. They suggested if I didn’t want to accept the $49.99, the tech would take the dish down (in the dark, on a wet roof). This morning when I called to ask the cs rep for a phone number to a management level person in cs, he said their head office didn’t have phone lines — that, of course, was laughable (okay, I get it, they aren’t allowed to give those numbers out, but this was the mentality of whom I was dealing). The only way to file a complaint, is by hard copy letter. Which is what I will do, but the same letter (with attachments) will go to the State Attorney General’s office, the Better Business Bureau, and whomever else I can think of, at he same time I send it to DirecTV. Instead of valued customers, we are being made chumps in a fraudulent advertising campaign. Don’t stand for it, act on it.
We’ve been dealing with so much s**t ever since we got service with this pos company! We have to call every month and spend probably about at least 2-4 hrs on the phone with customer service and supervisors going around circles and being told there are no notes on the account and 10 mins later they say well goin off the notes on the account lol so we still to this day have not gotten a straight answer let alone explainstion of what and why the charges we are being billed for! Supervisors don’t have a clue of what they are saying 90% of the time and can only tell us it’s a “valid” charge and not *it they can do about it except “it’s a valid charge” for the millionth f***ing time !!! And why is it that when you ask the supervisors for their managers names or the person sbove them for their name so we can complain about the supervisors outrageous unprofessional customer service they tell us they can not provide their managers name not even just their first name or anything!!! And then we get hung up on each and every f***ing time !!!! I swear a company has to keep and go by some type of regulations that prevents customers dealing with all this type of issues and problems at all!!! What are your recommendations of how to escalate this? We just don’t know what else to do or contact cuz we’re done with their bulls**t!!!
We had their service for a year n most unhappy with it, called to cancel n have final bill sent, never got bill, Back in Oct of 2016, they took 870.00 out of my elderly Mons checking acct, She is 86, the bill is in my husbands name, we all have separate accts, no joint accts, because one time we had paid their bill with my moms debit card, this is how they were able to take the money out, they said it was for equipment not returned, we filed a dispute st her credit union n ten days later the money was returned! Two weeks ago get a letter from credit union stating that they had reversed n that they would take out 989.00, they did that today n put a hold on it, I have proved receipt, Packing slip with traceable numbers to them to prove that their damn equipment has been returned! I’m going to see a Attorney n sue the hell out of this damn rotten company!! Beware!!!
To put it bluntly, Directv sucks. They will not speak with me on the phone as they say I am not an authorized person on the account even though my husband has told them at least a hundred times to speak with me as I am the one that pays the bills. I have to argue with them every month over my bill because they overcharge me, charge me for services I did not order even though we have written and verbally told them do not add HBO, Showtime, etc. When they do their once a year free viewing, they add the channels and you don’t know about it. They say because you did not call and cancel those channels, you have to pay for them. We have told them repeatedly DON’T ADD ANY CHANNELS. I am so sick of Directv. If it’s not the billing then the satellite goes out because there’s a cloud in the sky. Now they want to charge us a transfer fee since we are moving. And on top of that, they say if we do not stay with them, then they will debit our charge card for the balance of the contract. I told them that since they couldn’t speak with me, they could not charge my charge card because the card is in my name and since I wasn’t on the account, they will not charge my card. You can’t get anyone who speaks and understands English when you call their customer service line. The customer service reps are very rude with the exception of maybe one or two at the most. I HATE DIRECTV!!!!!
I have had nothing but trouble with DIRECTV! On December 19th 2016, I decided to switch to directv based on the fact that dish network lied to me. I was promised that I would receive 2 $200.00 gift cards because the only channel I needed was the outdoor channel and that was in a add on package. The rep I spoke with said that the extra gift card was approved by her manager and I will receive it in the mail before I would get the reward card that I would have to fill out online to receive. So, a couple days passed and I thought that I should call and check on that gift card because she didn’t give me any confirmation. When I called and talk to customer service about the extra gift card nobody knew about the extra gift card. Some reps even said that the previous rep lied and that they are sorry. I want someone to pull the call and honor what they say they were going to do. Other reps also, said that they would get a manager to call me after they pull that call so we can get this issue resolved but not call yet. I made another call today and if nothing gets done about it this time I am going to contact the Better Business Bereau and cancel service!!! I’m done dealing with this. I hate to be lied to. Someone please call me regarding account number:20671123
The same thing happened to me. I signed up in December 14, 2016. I was promised two $200 gift cards. When I called to check. I was told I will receive only one and no information was showing I will receive an extra $200 gift card. I have spoken to at least 20 reps and was told someone will call me back. NO One return my phone call. DIRECT TV is lying to their customers!
I’ve spoken with CHRIS who has hanged up on me twice, JOSIE, EMEM, EMMA, AND NOW ALEX lies all lies, I have direct tv but no internet all thanks to TYLER who again YOU came knocking on my door I didn’t come knocking on your’s , I have everyone’s guarantee i’ll call you back yea what a JOKE well like I told them all pick up yall’s crap and bill TYLER
omg this is sad I got Direct TV ON 12/23/16 and it’s been one BS after another TYLER LONG
We should look for a law firm that will take this case? There is so many complaints, we should be able to get this resolved. Legally.
I have been on hold for almost two hours with direct!!! Every time I get someone after holding for 45 minutes they are stupid!! Don’t say anything just we can give you that one channel for $23.00 more!!! Omg I have never been sooo unhappy with cable or whatever they call it!! I’m a widow on a fixed income and every channel I used to watch I can’t get!!! How could I get out of this?? I’m so frustrated and have already had nervous breakdown and this is really getting to me. The only entertainment I have is my tv!! If I wanted to watch the local channels I would have put up an antenna and not pay money for these channels that I don’t even watch!! He said I have 181 channels!!!! Where!!?? I have bravo as the only channels besides the local channels???! Does anyone know what I can do?? Please!!
I totally agree!
I don’t even have service with you ! And because someone used my debit card you charged me $900!!! And I called and rep wouldn’t even refund me back my money!! And she refused to provide me with her managers name.
I have also have been on the phone and left messages and spoken with out of the country customer service reps. Issue had internet cable company for 25 years. Kept with company internet. Decided att rep pushed direct. I said fine. As soon as I was installed we had no internet. The installer used our cable thru our house from our cable company. No attic or adding any cable lines to our house.
Now direct but no internet. I tried explaining to everybody for hours what happened and had cable company check out if there fault. No it was direct.
Only one direct rep. Understood and I was so happy that she help me. she was sending out technician the very next day. I told her that I would like to tell her superiors how nice and how she was the only one that understood and helpful she was. Immediately in speaker to her supervisor for compliments, the firest thing he said was no tech was coming out next day and it is your Internet company problem. Yes after no problems in 10 years. Now no internet. TYLER is his name and he is the number one reason why I will tell my whole school district not to use Direct TV. He was the rudest and the most disgusting person that I ever spoken too. I wish he had the courage to give me his last name or real name. How can I show him my proof and picture that everyone was wrong but the sweetest lady I spoke with.
I hope our conversation was recorded. Tyler is the devil’s gatekeeper. No he is the devil. The out of the country service reps should be taking his place. NEVER Ever. TYLER wow you should pick out the bad eggs on the assembly line because you are one of the worst eggs people I ever to have never had the privilege to speak with. So never complimentary one of there customer service rep. I am afraid she is the one getting fired and not Tyler ______ to scared to give out his last name.
I wish I could say that I feel better after rant. But Tyler and his business plan will have customer leave in droves.
Direct you have my info so can we have a three way with myself, Tyler, and anybody that is a true company person.
I am cancelling my service!!!! Where does Directv get its representatives? Inept representative doesn’t know what charges I’m talking about despite having it right in front of me online. I am the one breaking down the charges to try and figure out why it escalated from $75 to $240 instead of her trying to help. She is absolutely useless and rude! I have been with them for 6 years but no more!!! I have been on the phone for 1 hour and 30 minutes (and going). I guess she thinks if she puts me on hold for this long I’m going to hang up and forget about it. I’m reporting this ignorant woman. People like her are causing bad rep for directv. And at the rate they are going they will lose many good customers like myself
I’m calling corporate…
If someone doesn’t return my phone call regarding my account that charges were incurred without authorization, I am contacting the Attorney general, and filing a lawsuit if there is not currently several filed already.
917-403-XXXXX
Acct # 6237513
They need to get a huge lawsuit because they will not refund ..
My fiancé and I ordered a Directv bundle that was supposed to include Directv service, HughesNet internet, and a home phone for 89.99 per month. Well, for starters, we never received our home phone service because they claim it was never ordered. Now we are being charged 50+ dollars a month for each additional service (not including the home phone). We have called numerous times requesting a copy of the recorded phone conversation of the initial agreement because I could be heard asking numerous times if the 89.99 included all 3 services. Now we are paying over 100 dollars for 2 services. Every time we call we are continuously getting the run around. They claim to have every phone call on record except the initial phone call with the agreement. THIS IS BAD BUSINESS!!! My fiancé is an American combat veteran. He, nor the countless other people that order Directv, expecting to get what they agree on, DO NOT DESERVE THIS DISHONESTY!!!! We will be calling the corporate office every single day until we get the answers we are looking for. I will write letters every single day, I will send emails, I will contact the attorney general, I WILL NOT STOP UNTIL THIS COMPANY STOPS STEALING AND LYING TO ITS CUSTOMERS.
I have been disputed my bill with Direct Tv since August 2016 .I was charged for The red zone automatically without approval. When I contacted them to dispute they said it was their error and it would be corrected. A few weeks following this we were having ongoing problems with our service and we called again. This time I was promised all to be corrected and offered the movie channels due to ongoing issues for 6 months free. Fast forward to today , my bill sits at $700 and hrs and hrs on the phone with a variety of management I am continuously told how nothing has been doXXXXented in the account and therefore the charges are valid. I am making formal complaints and even though I have been a customer since 2009 none of this is considered. I have been told I was a liar and that the charges stand. I have never in my life dealt with more of an unprofessional company and with all intentions for a matter of principal will find time in my busy life to fight this and not pay this bill. DO NOT USE DIRECT TV ! It is a farce and they get you locked in without any ability to have a voice .
I have had similar problems with this company. Apparently the customer service department is in Asia somewhere. The English they speak is good, but comprehension is lacking. I am so fed up with this company.
My complaint is I feel, because I pay my bill a year in advance, that I should receive some consideration in lowering my bill. Someone tried to put me on automatic payment, I don’t know who tried it, but I would never and will never pay automatic. Your company gets paid in advance and has a year to work with my money so how about some sort benefit. Up until now I have been satisfied and I am on a set income.
Thank you for your time and consideration.
Ronald Mosier, 3952XXXXX
I have been calling for three f-ing day and no bony answer I have been on the phone for almost 10 hr but it was easy for you guy to charge my account this is the four day and I still don’t have cable I’m about to call my bank and cancel my account and go to Verizon.
You come first.
DIRECTV is committed to bringing you the best TV experience at the most reasonable value.
Hahaha, that is a joke. I found this on their “contact us” page which, not surprisingly, doesn’t give you a contact for disputes. It’s a big run around just like it is when you call into customer service.
I spent so much time on hold to try and work out a payment arrangement for the early termination fees, which I feel my father and I shouldn’t have to pay due to the fact of being lied to by their field agent…who decided it’s appropriate to knock on people’s doors at 10:30 at night to try and sell Direct Tv services.
My father is 76 years old and lives on a fixed income. My services are also linked to his card. They are going to take out over $1000 for the early termination fees and final bills. That leaves him left with little to no money at all until February. Do you think Direct cares that he won’t be able to pay his rent, utilities, or even feed himself? Of course not. As long as this GREEDY, LYING company gets the money they THINK they should, then screw everyone else.
I have never seen a company who doesn’t value their customers. This company has the RUDEST, INCOMPETENT, and LYING people I have ever seen. I worked in customer service for many years and if I even thought of treating our customers the way Direct customer service has treated me, I would have been fired on the spot.
I had Dish Network as my provider before being duped into switching to Direct. Supposedly Direct was going to be so much cheaper for us and so much better. Well, after only 2 1/2 months with Direct, my father and I immediately switched back to Dish and are so thankful we did. It’s nice to be with a company that cares about their customers, will work with them if a situation arises, and is honest. I really do not understand how a company based on lies and mistreatment of customers can still be in business. I know I will NEVER, EVER, EVER refer anyone to Direct. I will make sure to tell everyone I know to find some other provider before being sucked into this GREEDY, UNCARING, and UNPROFESSIONAL company.
Now that my rant is done (not that this company cares what I think or feel) and I’ve wasted my time with Direct, it’s time now to go to the Better Business Bureau to file my complaint. Hopefully I will find other avenues to go DOWN as well to report this company to everyone I possibly can.
I have to say this is the worst company with the absolute worst customer service and field agents. They lie, tell you what you want to hear, and screw you over. We had dish and decided to switch be a use they told us we could get a better deal. Well, that was wrong. After just two months of incorrect bills, being made to feel stupid by customer service, and having to deal with their rude comments, I can proudly say I went back to disband couldn’t be happier. They work with their customers and do what they can to give you the best deal possible. I will refer everyone I know to them and let them know how bad direct is…and about their many lies.
I agree,
I decided to use Direct TV in December of 2016. I use to have service with Dish and shouldn’t left. Anyway Direct TV representatives will give you false information just for you to join. I was told I will receive 2 $200 gift cards for joining if approved. I also notified them about having a referral. I was approved and was told no problem about the referral. I spoke to a representative and a supervisor to verify that information. When I called back the next 2 days to redeem my 2 gift cards, no information was on file about my offers. I have been contacting Direct TV and no response. They will lie and their representative don’t know a clue what they are doing. I advise no one to use this company for service.
I have been charged for NFL ticket which I had cancelled in July when my bill came with the change on it!! I was told by customer service that someone called and added it the person I talked with was rude so I asked to be transferred to someone else the next person was very nice and cancelled it for me plus credited me what I already paid but the charge is still on my bill so disappointed with such poor customer service I have call 2 to try to get problem resolved which still hasn’t happened. I’m to the point of canceling service because I refuse to pay for something I never gave permission to add to my account!!! 2 days ago someone from Direct tv call about a promotion to told them at least times I wasn’t interested but yet it was still added to my account getting real tired off all the BS direct TV is giving me for their own mistakes fix or I will be gone moving with another tv provider!!!! Pissed off customer
I’m trying to get the same charge removed. I never ordered NFL ticket! They want me to pay for it! I am beyond upset!
I have been trying to get a box to return a deactivated receiver since Dec 1. Five times I have been told that it was sent. Today I contacted FedEx and was told that there is no such tracking number. My sixth call to DirectV today got me the same result…..we will mail it. The only reason I still have service is because I have a two year contract. Cannot wait till it ends.
AND BE SURE TO CONTACT YOUR STATE ATTORNEY GENERAL AS WELL @
1-800-869-1123
If you have any questions or would like us to add additional information to your complaint, please call 877-382-4357 to speak with a counselor, this is who you need to contact for complaint’s!!! THE FEDERAL TRADE COMMISION!!!
just cancelled you and WILL NEVERRRRRRRRRRRRR USE YOU AGAIN, I’LL BE SURE TO POST AS MUCH AS I CAN ABOUT NOT USING DIRECT TV!!!!
I was told I could get hughesnet and direct bundles for 69.15 a month, yeah right!!!! try $87.10 for direct and $71.59 for internet, I have called and called and called, and talked and talked and talked, soooooooooooo sick of NOT getting resolved issue’s!!! I THINK ALL OF US HERE FILING THESE COMPLAINT’S need to do 1 thing= come together and file a MAJOR LAWSUIT against direct tv for misleading, false information to snag you INTO their 2 year contract and FAILING to follow through with what THEY promised to deliver!! I have ALL MY NOTE’S, ALLLLLL THE TIME’S I CALLED, WHOOOOO I TALKED TO, AND ON WHAT DAY AND TIME!!!!! WHO’S WITH ME????
I have not even received services yet and I am getting the run around. I missed my first appointment due to me being at work and the person who was supposed to stay at my home was not there. I rescheduled, they sent out a tech who in fact did not really search for a line of sight. He stood in one direction and decided that was the only direction, told me he was not installing and left. I called and complained, what did costumer service do? Send out a supervisor tech who was scared of the dark. I mean he told me that he would come out, give my second opinion but not install because it would be dark outside. I paid my apartment complex $100 dollars to receive satellite services, because they needed permission to install on the property, I’ve been here for 3 weeks with no cable and I originally had it set up for the same day I moved in. I have missed work the last two appointment dates and STILL I do not have any cable.. I called to cancel my services they offered to give me 2 months free cable… I clearly deserve more than that. I then call corporate, but what corporate office is that? They have NO clue how to handle customer complaints. They can’t override anything, it’s all on the same schedule. This was no help, sitting here typing this complaint probably won’t help either. My mother referred me and how dare this company make loyal customers look bad. The promise to us is a bunch of trash. There is no integrity nor honesty within this company. However, there are a few who work for Direct TV that love their job so I’m giving the company another try because 3rd time is the charm and I’m an optimistic person. This company needs to tighten up or Some other company will come and take all of your customers.
I have always been a person who complements Directv but here lately I have been extreemely frustrated with how Att and Directv work together. On Saturday, December 3, 2016 I went to an Att retail store. I paid my bill that was only suppose to be 197.75. But was double charged so what came out of my bank account came 395.50. I have talked to everyone from directv customer service to supervisors to att store employees to billing. Everyone at directv told me that my payment should have posted to my account 4 hours after making the payment, but as of today 12/8 my payment still hasnt posted. Another billing att rep said it takes 5 days. Trust me if I would have known that I would never have paid in the store. I have had nothing but run arounds on who to call and who to talk to and speculations on what happened and whre the money could be….The point is that it should have been there and I should never have been charged 395.50. Your overpayment caused lots of problems with my other payments from my bank I feel that because of all this hassle I have been put through I should be give a credit of $200.00 I will also need the 197.75 refunded back to my card since that is the over payment that was taken out of my account. Believe me I know in 2017 I will have fullfilled my agreement contract and if it were now I would consider another satelite/cable provider because all I have gone through is rediculous!
Thank you,
Michelle Byrd
740-417-XXXXX
I have been a customer for many years. I purchased the best package for those many years. Your company seems only interested in acquiring new customers. Providing deals for existing customers are never presented. I see ads on TV all the time luring new customers with deals for dvrs and service but never anything for existing customers. I am seriously considering switching to another provider and getting their best deal.
Why can’t existing customers get deals and cost breaks? You made the effort to contact me about an upcoming price increase, why not offer some incentives to remain your customer? Maybe it would be a good idea to take care of existing customers and keep the price down for them. You are all about giving the best deals to new customers.
You may categorize me as disgruntled and on the verge of moving on.
Regards,
Don Sealer
I will never again get Direct TV after over 1 1/2 hour trying to get my refund my them. Your call center in India is awful. Very difficult to understand and not at all helpful. All I wanted was a check for my money and instead they issued me a cash card which was delayed for some reason and was not notified of this. It is a small sum of 66.16 but it is the principal that it is my money and I should have the choice as to how receive this. Please look at India as your CSR and do what other companies have done (US Air etc) and that is move it back to the US. Use work from home people in the US, it would be a lot better. Sandra Carlson
TO; Micheal D White, Patrick T Doyle, Larry D Hunter
Chris Banda, Account 13076263
Subject: Demand Letter
Gentlemen: The purpose of this email is to inform you that I plan on seeking the advice of the California State Attorney General and the Nevada State Attorney if Direct TV charges me an Early Termination Fee or fails to return all the monies I have given them in the last ten days. I disconnected from Direct TV yesterday after giving the company a week to make my system completely functional, as promised and they failed. A more detailed latter will follow within the next 48 hours. I can be reached by phone at 323-218-XXXXX for questions or by anyone who wishes to testify.
Directv is possibly the worst company in the world when it comes to customer service. Right up there with AT&T, what a perfect union they make together. My entire three year experience was awful, right up to the end when I was trying to return my receiver. They have made this process as difficult as possible. Why I can not just go into an office and drop it off is beyond me, that is how every other business handles returns, but Directv wants to hide. They do not want to be help accountable for their lies and unfair business practices. They are the example of corporate greed and how capitalism has veered off course. It is obvious they make it so hard to leave, because they don’t want you to leave. Especially in my case, where they owe me money…. Directv you suck and I feel bad for the sheeple customer service reps who spew your corporate bullsh*t. There is no way they can feel good about the job they do.
My wife and I have had nothing but problems signing up for direct tv and internet. We were on the phone for over 7 hours yesterday and after all the absurdity and stupidity on everyone in every department we were transferred to we finally cancelled what we originally ordered. To top it off I have tried to get to your corporate office to complain only to find the number you have under corporate offices goe to the philippines not El Segundo. How typical of Direct to hide from their stupidity
I live in Connecticut so I called to have service. I took the day off from work I lost a days pay $250.00 !!!! I got a phone call tec. would be here soon. well NO ONE EVER SHOWED UP. When I called to see why I was given a total run around for over an hour.NO HELP AT ALL. When I schd. a new day I just found out they messed that up.Only because I called corporate. someone messed up and I want to know why. I lost a days pay and no one cares. I was told well things like this happed.NOT GOOD NO GOOD AT ALL.
As i read some of these complaints I am left wondering if anyone in upper management will acknowledge this… I spent from 1:17 till 4:30 today trying to simply restore my service. I spoke to 7 perple at 4 different phone numbers. Each time being passed to a new person. My biggest concern is that i have been charged two fees on my debit card and still have no answers. Supposedly an acceleration representative will contact me some time before Monday. How can it be ok too treat a customer this way? I was so frustrated that i was in tears. To me if you care this little about your customers then why would i want to continue to do business with you? I would appreciate some kind of a responce seeing as you have taken money from me with no service connection. Thank you?
F-Direct non-tv!!! On the phone 2hrs 46min to have representive directly hang up on me, 18 calls made with same result. I can’t even get through to someone to cancel this shi**y service and deplorable customer service. And did I mention F-Directtv!!!!
I am a very dissatisfied customer. Last month I had to contacted direct tv at least 10 times with the exact same problem. Let me start by saying that I had my account set up so that the only way you could order pay per view movies is if you called in and gave them the pass code. This was after a ghost in my house ordered over 200 dollars in XXXXX a few years ago. When I disputed the charges I was told someone had accessed my internet. That was a lie and I was home alone for that whole month. In the last couple of my it has been crazy. I have had to contact them at least 10 times to have them remove premium channels. EVERY time they would remove one package the would add another one today I was told not only did have stars but also the playboy channel. I guess I have complained so many times that in retaliation they have turned off my service 6 times in the last month. At this point they should be paying me. I feel like they are in breach of any contract that I signed.
I am very disappointed in your services and just want my money back. I have been lied to long enough and I’VE HAD IT!!!! I will be going to the local channel news feed and report the issues ive been having in trying to CANCEL my services with you guys and receive my money back. I am tired of talking to different agents and getting different answers to my questions as to when will i get my money back. I am frustrated and tired of this crap. YOU GUYS ARE A FRAUD and need to be reported to the better business bural. I just want my money back and you guys can go and fraudulent someone else. I AM DONE!!!!!!
i had been on my phone with ‘direct’ and/or att for over an hour!! first i was connected to someone in the Philippines. i requested to be transfered to america (because twice it took the peeps in the Philippines an hour to NOT fix a problem that an america c.s. rep took 5 minutes!!!) the young man said he couldn’t. WRONG!! i have been transferred in the past. so, the guy put me through to a spanish speaking only line. funny? not. retaliation. possibly… i called back, got a rep in u.s.a. went through my problem (on the phone over 20 minutes) in short, then requested a manager. over and over i said it was for customer service issues: still no mgr= “i can help you…” blah blah blah!! i want a mgr!!!! no luck. click. i am ready to blow my fuse. called back. tried to get sales dept. not sure at this point (45 minutes on the phone now!!) where i landed, but the gal’s computer was slow and she wasn’t able to pull up what we needed for my problem. i asked if she could put me through to sales…. you quessed it= no luck. click. called corporate.. “nope. we can’t call you back”… held on for 10 minutes…. hung up. tired of waiting. been an hour waiting for SOMEONE WHO KNOWS WHAT THEY ARE DOING OVER AT DIRECT TV/ATT. maybe i should go back to cox. WILL SOMEONE FROM RESOLUTIONS PLEASE CONTACT ME!?!?!?!!?!?!?!!?!?!
I’ve been a loyal Direct TV customer for years. I have been very pleased with my service and Direct TV. I have one issue with Direct TV, if not resolved I’ll be switching to another carrier. I’ve been waiting years now for the on going problem with the PAC 12 network and Direct TV to be resolved. I’ve now gone over three years waiting, I’m done. Every time I want to watch my UofA team play on the PAC 12 channel I have to leave my home and watch it else where. No more, I’m hoping this e-mail will some how make you aware that I’m not the only UofA fan fed up with on going issue between the PAC 12 network and Direct TV. I please ask that you resolve the issue so I can keep on being a loyal customer with Direct TV.
I signed up for Directv service(Account #2564449) in April of this year. Unfortunately the building (MDU) in which we were living was sold, resulting in us having to move. I called to have my service transferred on October 6th, 2016. I was on hold for 45 minutes, as it seems as no representative could route my call to the right person. I was transferred to the move dept, the representative then expressed to me that I would be charged a fee of $150. I stated that the home that I was moving to was already pre-wired for directv, so there would not be an install required, and I asked that the fee be waived. The representative stated that the fee could not be waived. Which is ridiculous considering the home is currently pre-wired, as well as the satellite is already installed, a few days later I realized that Directv charged me $160.00 without my knowledge or consent in regards to the move fee. On October 12th, I called Directv again, to have a wireless genie installed, I was on the phone with them for 3 hours, in which no one could seem to help, and at the end of the day, directv wanted to charge me $300.00 for a wireless genie. Ridiculous. I called and cancelled my account today, and was told I would have to pay an early termination fee. However it has been noted that I’d like to escalate this to Upper management. For the poor customer service, the unauthorized use of my debit card ($160.00, which was more than the $150 that I was originally told), and the $300, cancellation, as well as my final bill, and staying on the phone for 3hrs should all be credited back to me, as paying for this is futile.
To whom this may concern,I have been having the worst customer service.I was told on 09//01/2016 that I would be set on a payment arrangement.The agent processed my 50.00 payment.And never set my payment arrangement.So my account was disabled.I called and spoke to Atleast 25 reps before I decided to cancel my account.I called in on 10/01/2016 and was offered a 250.00 win back offer.And told to pay 62.00, and my balance would be waved.How ever the agent should have took 82.00 for the full past due to restore.So when I called back in on the third to see why my service weren’t working.The rep advise me that it was because I still owed 22.60.So I told the agent if she could to process it as a savings account payment.However she processed it wrong.So Now my account is flagged.And it is effecting my att account I’m very frustrated.Please have these calls pulled.The account number is 20937771 please help.There are to my touches on my account.I need help.
requested numbers for corporate numbers for directv all I got was their home page waste of time
Roxanne – did you not see the phone number and fax number on our page? They are there and we checked them to be sure they are working numbers.
Why are all of you posting on this bogus website? Don’t even make your complaints to Directv, make them to the NYSE (New York Stock Exchange)
well, this isn’t a bogus website, Bill. Companies read this site and contact customers frequently.
I called several times tonight to speak with a customer service rep. Your website assures customers that reps are available until 9:30 PST. I called several hours prior to that.
The first time I thought maybe I reached the wrong division or something because no one answered after 15 minutes. The second time , after 15 minutes, I got Sergio, in new customer business and he couldn’t help me because I am an existing customer so he put me in que to talk to the correct rep. I held an additional 30 minutes with no answer. In the meantime, I tried every avenue to email or “chat” with a rep and to no avail. Chat window wouldn’t even open. It became very apparent that direct tv has no interest in servicing customers. None. Zip. Zero. I will be researching other options. This company does not deserve my business
To Whom It May Concern:
As you can see by the information below, a payment amount of 209.00 was confirmed. The past due amount was stated as being around $90.00, but $209.00 dollars were submitted to my wife’s bank account for payment. On August 15, I was told that my services owed was again over $200.00 and that the services was scheduled to be cut-off on August 25, 2016, not even thirty days after the bill was supposedly paid in full with the $209.00. I explained to the DIRECTV billing representative that it was no way I owe this amount. She, the billing representative then stated the same solution as in the July 31 payment, we will drop off the charges for a premium channel that I never even requested and this would again make the bill only $90.00. This time the premium channel was supposedly concerning the NFL Football. I never asked for this either, this was assigned to my account in an unauthorized manner and charges were garnished against my wife banking account fraudulently.
DIRECTV billing personnel is charging me over $400.00 for nothing but regular channels, my wife had dropped the premium movies channels, and some was never requested and should have been on my account. It is very clear that fraudulent activities are taking place because of allowing DIRECTV to take the bill amount directly from my wife’s banking account, therefore, providing a means for DRECTV personnel to charge any amount it wishes, and then argue over the issue because DIRECTV has the money already in hand and will do and say anything to justify the billing amount which is totally bogus.
My bill originally began under $50.00. I added nothing new. Now the bill has reached the amount of over $200.00. How and why? This is fraud in the worst way, I I would like the actions corrected, and would like a refund of all of the over charges created on my account without my authority.
I would like to solved this matter without having to seek legal actions or including the U. S. Justice Department in this matter.
Richard L. Howell
352-476-XXXXX
In a message dated 7/31/2016 10:11:03 A.M. Eastern Daylight Time, directv at cm.directv.com writes:
Thank you for your payment! View in a browser
Dear Richard,
Thank you! Your automatic payment was received and is being processed.
Account #: 25850550
Date received: July 30
Payment received: $209.98
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Have been trying to resolve a billing issue for sometime now. YOU CANT UNDERSTAND THE PEOPLE OVER THE PHONE AND EVERY TIME YOU ASK FOR A SUPERVISOR NO ONE COMES TO THE PHONE . PIECE OF SH*T COMPANY THAT DOES’NT CARE ABOUT THEIR CUSTOMERS.
Why don’t you have a phone jack on the new Genie HR54 receiver? Is there a business reason for leaving the phone jack off? Sucks that we can no longer have caller ID! Are you going to have a Genie with a phone jack soon? I though you were a “technology company” !!
5 months ago we put in DIRECTV we also had the Filipino channel added to we had to have two dish put in we were told someone would be back to install the poles the dish set on in 6 to 8 weeks that they were covered up with work no one ever came today we had a box go out so we called them I told my wife to ask them about the poles for the dish now they tell us we got to PAY to get them installed but it was free they told us when we put it in plus TV go off ever time it rains internet slow as hell nothing is like they said it was to be why AT&T would want to miss up there name with DIRECTV I don’t understand does anyone do what they say they will do anymore we may have to keep this till the contracts up but the day it’s up this is coming out going back to Comcast was stupid for taking it out could someone there at DIRECTV tell me why we got to pay for the poles NOW when they said they were FREE
Direct TV is a lying and cheating company. When I called to move my service the agents told me one thing and when the tech arrived numerous charges were added. Not by the tech, by the representatives of Direct TV. I spent over 3 hours on the phone trying to resolve the issue and were just moved from one agent to another and they all had a different story. Direct TV is a rip off and I will be sure to post my dissatisfaction with them on every form of social media I can think of. I know my efforts will be futile because Direct TV couldn’t care less about their customers and will just blow me off. I have canceled my service and will surely let every one I know to NEVER EVER consider using Direct TV and their ” customer No Service “
I am retired and living on Social Security. I recently cancelled my DirecTV account becasue I live in Florida where it constantly rains and kept losing reception. I realized there was a fee involved and planned on paying them from a settlement check I will be receiving very soon. Lo and behold they just took $245 out of my bank account without my knowledge and without my authorization. I NEVER signed anything. Now, becasue of this, my wife and I can’t even buy food becasue my next SS check does not come until the 13th of next month. I got nowhere with customer service. I was looking for a bit of compassion from them, but it never happened. It should be importnat to not that I pay my bills and had every intention of paying them. Now we are in a dire financial situation, and noone, absolutely noone, cares.
Have been trying to resolve billing issue for over a month. The numbers don’t add up, and every person I speak to gives me a different amount as to how much my bill is. All amounts are more than double the price I was quoted!
Talked with sales and they gave me bundle package with AT&T. When I received notice what the billing would be and agreement, I called DirecTV and AT&T and told them it was not what I agreed to, and asked that the bundle package not take place. Now they can do the bundle right away, but I was told it would take three payment cycles to remove the bundle package. After argument I was told that since I called the very next day that the bundle package would not take place. But talking to rep at DirecTV this date – it was in bundle mode and that was it. HOW CAN THEY BUNDLE SAME DAY BUT CAN’T UNBUNDLE THE SAME DAY. I did not agree with the data send on bundling. Pricing higher than agreed upon by both parties. Due to billing not agreed upon on the phone, I told them I did not agree to the contract. I paid DirecTV what I was told to pay for this month direct to DirecTV LRB
I am writing because I have been a valued customer of Direct TV for several years. On 7/20/16 I contacted Direct TV on 3 separate occasions. First by chat regarding an issue with one receiver and I was told that a Technician was scheduled for 7/21/16 would need to come out to fix the issue and I asked about the Genie but was told to call and speak with someone directly regarding the upgrade. I called and the woman was not really familiar with the Genie so I was placed on hold several times during our conversation because she had to ask another employee. Not satisfied with your knowledge I called back and found out that the receiver issue was occurring throughout the network and it was resolved. So, my receiver is working. This representative a male with an accent was helpful and scheduled my upgrade appointment for 7/21/16 including a Mother Genie and 4 mini’s. The technician would assist with connecting to my wireless internet too. Excited we prepared for the technician on 7/21/16 to arrive 12-2. Fast forwarding a technician came at 4:16pm without the equipment. He was here to repair the fixed issued that was fixed by Direct TV on 7/20/16. He was not aware of my upgrade and I contacted Customer Service and this became a bigger problem. They “Oops” indicated that it must have been a technical problem and I was never scheduled and it was actually 3 mini’s. I was mislead and my day was wasted without any compensation. The representative asked the supervisor by the name of Kevin said nothing could be done and no compensation would be given. Only solution was just reschedule the appt and receive the upgrade. I was horrible customer service and there was no effort to rectify.
Where is the lengthy comment I just completed and submitted???
DIRECTV IS A FRAUD SELLING SERVICES THEY KNOW WONT WORK THEN CHARGEING TO FIX IT AND IT STILL DOESNT WORK. THEY SHOULD BE SHUT DOWN FOR THEIR FRAUDULENT BUSINESS PRACTICES.I fully support a class action lawsuit there are enough complaints to make someone listen because DIRECTV sure isn’t listening . The worst business practices I have ever seen. I am in on suing their butts not only for overcharged but time and aggravation.
DIRECTV IS A FRAUD SELLING SERVICES THEY KNOW WONT WORK THEN CHARGEING TO FIX IT AND IT STILL DOESNT WORK. THEY SHOULD BE SHUT DOWN FOR THEIR FRAUDULENT BUSINESS PRACTICES.
I joined Direct TV in Nov. Of 2014 as a bundle pkg. I have had nothing but trouble ever since. I complained my service was not working as it was sold to me. I was told it was not their problem it was Uverse I complained to them and they sent me back to Direct TV. This went on during my entire service until finally Uverse stepped up and explained I was sold a bundle of crap that was never going to working properly. I was told it should never have been sold to me in the first place. I contacted direct tv which took over 3 months to contact I was put on hold for as much as a hour I was disconnected repeatly and laughed at and spoken to like a dummy. I explained that Uverse was not going to give me the speed that was required to run on demand or any download programs. I was told so what you were able to watch regular TV well yes I reply but if I was trying to record something to watch later I could not do that and if I wanted to download a program I couldn’t. I was told to upgrade so after upgradeing several times with no good results I found out I had been sold a pkg that was never going to working for me. I requested a credit or refund for my upgrades and was told no credit or refunds. I was charged for cancelling my service before the 2 yrs was up. I contacted the BBB by letter and explained the problem. They were able to get me a credit from Uverse but Direct tv still said no I returned there equipment and ask them to get their Sat. Dish out of my yard and was told no. This is a horrible company to deal with and would never tell anyone to get Direct tv. So now they have turned my account over for collections i have no intention of paying them a dime until resolutions are made. DON’T GET DIRECT TV YOU WILL BE SORRY.
I returned there equipment and ask them to get their Sat. Dish out of my yard and was told no. Contact them by letter and tell them your charges them a storage fee of $125.00 a month for every month you have to store their equipment on your premises. after 2 months or so take them to small claims court and force them to send out a lawyer to refute the charges and have to pay the court fees or default on the case and you win. Then have the CEO served with a notice of default by the county sheriff in their area. If after all this doesn’t work to your satisfaction. Contact CNN and tell them your story and watch them put it on the news. Then put it all in their twitter, Facebook, Instagram pages.
I just joined my Direct TV bill with my At&T bill in hopes of saving 10.00 off of my ever rising Direct TV bill, I have told them several times that I am on a fixed income and can not afford TV that is over 100.00 per month, (they have creeped me up to 105.00). Suddenly now I can not see the programs that I saved in my DVR because, “you have no internet connection”. At&T has no internet out here where I live so my internet comes from Charter. Suddenly, now I have no access to internet on my TV. Never had a problem before but now I do. I called Direct today 6/27/16 and they told me to call At&T. So I called At&T and they told me to call Direct TV. Lets start there with annoyance and incompetence! Now it gets even funnier. Direct TV will send a service guy out to connect my internet to my TV but it will cost me over 50 dollars! I said, “NO, I have line backer. I have paid for service calls for over 20 years and only had 3.” She said doesn’t matter. I said, “Ok then take the line backer service off of my bill right now, why would I continue to pay you for something that you clearly do NOT PROVIDE!” She said that she would but it was still going to cost me 50 bucks for her tech to come out here and plug a wire in. And that is where I am. He is supposed to be here Saturday. I really can not believe this. Will someone that knows the leaders of this corrupt company let them know how awful they are please. It would just make me feel better to know that they know how awful they are.
Direct TV employees have told the most lies than any company I have ever encountered with in my 66 years of life. Most recent “Milessa # 2895” offered $104.83 for 24 months to stay with Direct. This was on 6/17/2016 at 10:13AM in a conversation and hold time that lasted 48 minutes and 39 seconds.. Today “Shirley # lc 4268″ called Milessa a liar and refused to honor this amount as a ” customer service billing expert” and billed me well over this amount and insisted my rate will increase . This is the 17th month in a row I have had to argue my agreed amount which changes every month from $126 to $174 or more!
You no ambition to reply to my email? I guess that takes integrity.
Subject: The bill for 5/13-6/12
Daniel (dz116k) (06/15/2016 06:25 AM)
Dear MICHAEL CROSBY,
Thank you for giving me the opportunity to help. I’ve enjoyed chatting with you. Below is a transcript of our chat for your reference.
Sincerely,
Daniel (dz116k)
DIRECTV Resolution Specialist
P.S. Have a question? Anytime, any topic, instant answers – support.directv.com/app/home/track/APMhOQqdDv8W~ZxOGkAe~yDz5dEq6S75Mv9C~zj~PP_L The Help Center provides you helpful information, 24/7, all at your fingertips.
Daniel (dz116k) (06/15/2016 06:25 AM)
Hi, my name is Daniel (dz116k). How are you today?
MICHAEL CROSBY: I am fine thank you
Daniel (dz116k): glad to know that Michael
Daniel (dz116k): it seems you need billing support
Daniel (dz116k): please let me know all the question you have, so we can take care of this together
MICHAEL CROSBY: I am Mrs. Crosby. I seem to be having an issue with the billing. On 5/15, I spoke with a Resolution Specialist, about a conversation that I had with A previous Specialist conserning billing.
MICHAEL CROSBY: After the conversation, the gentleman told me that the bill should be 180.42. He also was giving me a credit for a year. Yesterday, I chatted with a person named Ross who resolved? the problem and told me to check the new statement which would have all of the corrections.
Daniel (dz116k): thank you so much for putting me in context
Daniel (dz116k): please allow mea couple of minutes to check how is your bill going to be
MICHAEL CROSBY: I am seeing on the bill that I owe Directv 63.52. When I paid the bill for the billing statement 5/13-6/14, there were two choices. One was 202.42, and the other was 138.90. I paid the 138.90 because I thought that this was the correction that the Rsolution Secialist had made for our account. Now I am being charged 63.52?
MICHAEL CROSBY: this is becoming quite frustrating. There is a disconnect between verbal conversation and what is reflected in the bill and now, payment options. What is the problem?
Daniel (dz116k): I see that the amount due is totally in zeros Mrs. Crosby
MICHAEL CROSBY: Please look at the billing statement for 6/13/16-7/12/16
Daniel (dz116k): sure thing!
Daniel (dz116k): please allow me a couple of minutes to get further into this
Daniel (dz116k): Mrs. Crosby may i know when were those changes made?
MICHAEL CROSBY: The statement was generated today and the charges are under previous balance. Location top of account activity page
Daniel (dz116k): I mean, when was the last time you contacted us to do the changes?
MICHAEL CROSBY: Yesterday. Ross told me to check the new statement and I would see the discounts. I keep being told that I will see them on the next bill. Well, I was told in April, by a resolution specialist that would see the bill change in May. That didn’t happen, and the bill was 202.42 innstead of 180.42. That is when I called in May and talked to another specialist (5/15). I paid the May/June bill on 5/19. That is when I saw the two bill options. This is utterly frustrating and confusing!
Daniel (dz116k): thank you so much for that information Mrs. Crosby
MICHAEL CROSBY: I should not have to keep calling about resolving a bill. We have had Directv in Hilo, Hawaii and in Northern Virginia, now here. We have been longtime customers of this company.
Daniel (dz116k): $63.52 is ha balance that remains due to it is necessary to pay the $202.42 this time, to cover the previous charges
Daniel (dz116k): I can see that your bill will be $138.90 for the next one
MICHAEL CROSBY: Then why when I paid the bill on 5/19, were there two choices?
MICHAEL CROSBY: This is where the confusion lies. Part of this is the convoluted billing. There should not have been two. @02.42 and 138.90. The 138.90 should have been the total amount on last month’s bill. So, I will have paid 202.42 for the months of May and June.
MICHAEL CROSBY: Sorry, should be 202.42
Daniel (dz116k): please allow me to review your previous bills
Daniel (dz116k): Mrs. Crosby may I know when you did you see those options
Daniel (dz116k): ?
Daniel (dz116k): the only reason why there should have been 2 options would be for a past due
Daniel (dz116k): I see that you always pay your bills on time
Daniel (dz116k): if the changes were made just yesterday, normally it is necessary to pay for the previous services charges, and the changes are reflected on the next billing cycle
MICHAEL CROSBY: When you go to pay the bill online, there are choices, this was relfected when I paid the bill on 5/19. I had two choices, $202.42 and 138.90. I thought that I was supposed to pay the 138.90 because of the conversation that was had on 5/15. Now which one would you have picked after being told that corection were made?
Daniel (dz116k): I totally understand your point Mrs. Crosby,
Daniel (dz116k): the last payment in our systems is being reflected for an amount of 202.42
MICHAEL CROSBY: I have requested a paper bill now, three times. I expect to see one. I assumed that the 138.90 was the correction. I should have reviewd the bill but, I assumed that this was correct. I will not make the mistake of trusting what is reflected when making a payment and will go over the paper bill
MICHAEL CROSBY: I have requested a paper bill now three times?
Daniel (dz116k): I will take care of that Mrs. Crosby
Daniel (dz116k): can you please confirm the address where you should get you paper bill?
MICHAEL CROSBY: 333 Bird Key Drive
MICHAEL CROSBY: Sarasota, Florida 34236
Daniel (dz116k): for DIRECTV it is very important to keep you updated with the charges. normally the statement can be pulled up from the online accounts or by email. I will make sure to set you account for paper bill
Daniel (dz116k): I’m almost done, thank you for your patience
MICHAEL CROSBY: I am very disappointed in the fact that, as a longtime customer, we are constantly having to call or chat. This is somewhat of a problem
MICHAEL CROSBY: Now, I have now idea what the bill is going to be?
MICHAEL CROSBY: No idea, sorry
Daniel (dz116k): your account is now enrolled on paper bill
Daniel (dz116k): currently your TV plan is $145.59 before taxes Mrs. Crosby
MICHAEL CROSBY: What is the total bill through December of this year, including discounts, NFL package and taxes?
Daniel (dz116k): it will be that price until the end of November
MICHAEL CROSBY: Why are the new charges on the bill for 6/13/16-7/12/16 $138.90?
Daniel (dz116k): then you contact us back to check for more offers and discounts available
Daniel (dz116k): in your last bill there is a one time billing adjustment for CHOICE package of -$20
MICHAEL CROSBY: I don’t know what to say. There was a conversation in April with a Resolution Specialist that stated in a verbal conversation, that with the adjustments she made, the bill with the NFL Package and taxes, would be 180.42 until March of 2017. We had to reduce our channels from Ultimate to Choice because of the escalating price. I called back later in that month, after review the account to inquire why we were no longer receiving the $5.00 discount for auto-pay/paperless billing. I was told that this option was available to Premium and above. I requested a paper bill.
MICHAEL CROSBY: Then, in May after again review the bill, I called Directv because the correction were not made. It is my understanding that the $20.00 credit was applied on 5/15. I paid the bill on 5/19 which reflected $202.42 or $138.90. I made the choice of $138.90 assuming this was the reflected and corrected bill.
MICHAEL CROSBY: Yesterday, I not only called, with no resolution and then chatted. I now have in writing that the bill will be $180.42 for 6 months.
MICHAEL CROSBY: This is a confusing mess.
Daniel (dz116k): I totally understand your point Mrs. Crosby
Daniel (dz116k): I’m a customer myself I know that each and every single penny counts
Daniel (dz116k): I can assure you in this ingle chat that your bill is not going to change until the end of November
MICHAEL CROSBY: You still have not answered the question as to why there were two amounts 202.42 and 138.90 when paying the bill on 5/19.
MICHAEL CROSBY: Since I see the $138.90 on this bill, I did not make the number up. I paid exactly what I was supposed to pay. This number appeared long before the current bill was generated.
MICHAEL CROSBY: I am not sure who is responsible for the billing department?
MICHAEL CROSBY: Ok. I guess we are done. Please provide me with the Corporate phone number. There have been too many on-going mistakes with our bill and with conversations associated with bills. Thank you for your time.
Daniel (dz116k): Mrs. Crosby I totally understand your situation
MICHAEL CROSBY: Thank you for your time.
Daniel (dz116k): please allow me to talk to my supervisor
Daniel (dz116k): I want to help you in this sinlge chat
Daniel (dz116k): please, just acouple of minutes more
Daniel (dz116k): I’m a customer myself i know that each and every single penny counts
MICHAEL CROSBY: I know that you are trying. This is about an ongoing problem.
‘MICHAEL CROSBY’ is currently ‘Absent’. Approximately 120 seconds until disconnect.
Daniel (dz116k): Mrs. Crosby as you have been an amazing customer and DIRECTV really cares about you. I being allowed to provide you a 63.52
Daniel (dz116k): for your last bill
Daniel (dz116k): just to make sure Mrs. Crosby are you still receiving my messages?
Daniel (dz116k): if by any reason you have to close this chat, I will make sure to place detailed notes of why I managed to offer you
‘MICHAEL CROSBY’ is currently ‘Disconnected’.
What happened
I have spent so many hours, over eleven hours and five days just trying to get my account straightened out. Now my bill is due and I have no answers. I was told when I took out Direct TV that I would always have the best C.S. And they would always be there to talk to a live person about problems and get them solved right away. Well it’ been nearly a week and I’m still in square one with no help and now my bill is due. What happened to that service I was told about when I signed up? I know you are a giant Company and to you I am just one fish in the bucket who you all do not seem to care about. I am 80’years old and appreciate and stay dedicated to whatever I undertake, BUT if you are unwilling to help me, I will look for another service that will appreciate a new customer. If I have not heard from you in 24 hours or less, that is if you still stand by the C.S. I was told about in the beginning, then I know you will contact me, if not I’M GONE TO ANOTHER PROVIDER.
DIANNE GRAHAM
623-533-XXXXX. MST.
P.S. Emailing me cannot solve the problem. I must TALK to a real person via telephone.
I would like to know the phone number to Corp. Office in El Segundo Ca. And not a customer service 800 nnumber.
John, that number, along with their fax number, is on our website, above the comment section. Thanks for asking!
John, that number, along with their fax number, is on our website, above the comment section. Thankis for asking!
i want the CEO of Dtv on the phone now… i have spent almost 8 hours trying to get my account fixed with DTV and nothing but run arounds for 8 hours…. still waiting on a supervisor to call me back almost 6 hours later….
Ha ha haha haha haahhhaha! So funny! We have been on the phone for over 10 hours waiting for an issue to be resolved! And we can’t seem to get anywhere with anyone! What a joke this company is! They promise a $200 gift card but yet they don’t want to fulfill their promises! What a joke. And nothing but the run around about it. We have been told 5 times in 3 months that it is in the mail…. now I just want to cancel service, another joke… thanks for screwing me direct tv…
Subject: Directv service
My name is Thomas Harp
I have been a loyal AT&T customer for 10 years or more I am trying to get DirecTV at my home someone else used to live there over two years ago who didn’t pay their bill who is Messing things up for me they no longer live there I no longer know where they are I haven’t heard from them in two years I could not get service at my address because you want them to pay off their past due bill on an account that has nothing to do with me I don’t understand why I am being treated this way I’ve been a loyal customer of AT&T is for 10 years when I could take my business and my family’s and friends business elsewhere years ago but i’ve been loyal to AT&T you know you change your plans and your policies and everything else of the last 10 years and you keep on doing things differently and not telling nobody till last second I stay with AT&T I recommend friend that recommended family I have gave you guys hundreds of thousands of dollars in 10 years along with my friends and family all I’m wanting is DirecTV at my house which the person who owns the bill has not lived there for two years I do not talk to them I’ve not seen them I don’t have nothing to do with them it’s not My Bill it’s not my so security number or my account if AT&T truly values their customers like they say and now they bought DirecTV someone will fix this this is stupid that I cannot have satellite service at my house because someone else used to live there so that’s basically saying anyone who rents and doesn’t pay a bill can never have service at their house when that person just ups and leaves and doesn’t pay the and if AT&T truly values their customers like they say and now that they bought DirecTV someone will fix this this is stupid that I cannot have satellite service at my house because someone else used to live there so that’s basically saying anyone who rents and doesn’t pay a bill can never have service at their house when that person just ups and leaves and doesn’t pay the bill if AT&T truly values me as a customer they will fix
I believe this is sad when a value customer or so-called value customer cannot have service at their home address because some person who used to live there over two years ago who moved out and we can’t find them you’re going to keep me from having service at my house you guys are the ones that wanted me to sign up for this so I did my credit obviously is fine because I was approved I’ve already paid for the connection fees hardware and stuff no one’s return my money to me and now you’re still saying I cannot have service at my house because of a former tenant who no longer lives there and has not been there for two years please fix this as soon as possible because this is ridiculous I’m about to take my business somewhere else and go through somebody else and give them hundreds of dollars a month and thousands of dollars a year if you want me to be a continued value customer and my friends and my family somehow somebody will fix this I have nothing to do with that woman’s Bill who used to live in my house you want her to pay the bill have her pay it but it should not affect me because she used to live in my house that is not my fault that she cannot pay her bills or didn’t pay her bills how the hell do I know what Bill she had on at my house yes it was my house she rented from me I had no idea what bills were due I’m not going to pay her bill. So I don’t know who I have to speak to present in the company CEO vice President I don’t know if I have to talk to DirecTV I’ve talk to people and direct side and they keep on telling me they cannot do nothing for me that this is my problem not theirs until that person pays that bill I can’t have service at my house until they pay their bill which is unfair to me because it’s not my bill so please fix this AT&T President CEO of AT&T CEO of DirecTV whoever needs to fix this this is ridiculous maybe I should call my local news or other news or put it on social media how AT&T and Direct TV is treating me
Someone please respond back to this and fix this problem as soon as possible or lose a so called valuable customer
Thomas Harp
Hey Thomas,
Here’s the other side of that story. I have been with them since the 90’s but my ex-husband switched service so they only count me as being with them since 2012. Each time I talk to them I say just check the address to see how long I have been with you. I have owned my home since 89 and they put the credit toward my ex that only lived her from 2000-2010. I was the one paying the bills, not him. I bet he is getting really good service where ever he is. This is just another stupid thing they do.
THIS IS THE WORST COSTUMER SERVICE!!!!!! I have never dealt with incompetent people in my life. Everyone you speak to gives you wrong information on EVERYTHING. When you call back to find out you were told one thing and thats not the right information every single time. I was promised stuff no one had a record of it. Was told my bill was gonna be one thing turns out its another. I’ve had nothing but problems with this company from the day of installation when the installer knocked on my bedroom window and it was before my scheduled time. Guess that should of been a sign. I have been on the phone with these incompetent people. of course when you call the headquarters the recording tells you to call back during business hours and ur calling them at 1130 am. Doesn’t tell you the hours..and I’m stuck in a freaking contract for 2 yrs. Its only been 6 months feels like 10 freaking yrs dealing with these people.
To the knuckleheads at directv u r being sued by me n u are facing multiple charges for using ur company directv programming to engage in criminal activty- rape on teens and women n men. Allowing tina monsanto n ryan seacrest n roy dennis n ben rhodes n cia to alter ur programming wording to track me n my husband and ur involvement with jenn goff n millers in covering up planned plots in the deaths of barbara katie chapman- mark tabat- rebecca guzy- tupac- biggie smalls- eazy e- joan rivers- cheryl reda- cops n agents targeted for death because roy dennis n tom moore nchristine dolce play along ..to be charged with cory monteith/ heath ledger/ rodger rodas- paul walker- john ritter- patrick swayze- steve jobs- deaths including brittany murphy- amy winehouse- dennis franz- dennis hopper- roy disney- diane disney- sharon disney- patrick disney- using programming to convey subliminal messages “free” that represents per jenn goff to kill men for free sex, the plotting using programming movies n particular channel names to kill my husband- my exs- ex coworkers kissing up to ryan seacrest- ben rhodes- tine monsanto n roy dennis, u assisted in plotting n tracking to hurt or kill zak bagans- scooter braun- backstreetboys- jay mohr tracking celebs kids–participating in the assassination plot on pres obama the death of ryan dunn/ selena quintinalla- dennis pops- mark tomlinson- polly gonzalez ex coworkers who died/ ex boss’s dad jerry tarkanian/ ex boss ch 3 jim rogers death/ ex boss tom weisner death/ kurt cobain- phil hoffman- robin williams- joe bidens son/ nancy reagan/ ur company is involved in raping me n women tracking obama and agents n using ur company for various criminal activity n movement of weapons arsenal n money. Ur a piece of XXXXX company n u shall be charged with intentionally knowing tht ben rhodes covered up everything n paid ur executives off ur in major trouble company owner of directv n programming n advertising depts u done pissed me off ben n tina isnt in charge anymore u r also involved in the death of paul walker u and me r goin to have a serious problem im f-in pissed at u n ur company
Directv are SCAMMERS, they quoted me one price for being a new customer. I checked my bank statement two days later they charged 4 additional amounts to my bank account then told me they could not see the additional charges on their end. Someone also canceled my order for no reason (im assuming bc I kept calling back trying to speak to a supervisor). I told them to start a new order and they tried to charge me an addional amount on top of the 4 charges they made to my account and I didn’t even have services yet. I spent 8 hours on the phone with them going back and forth around in circles being transferred to the wrong departments, reps acting like supervisors and being hung up on. I eventually called corporate thought I was getting somewhere with them and in the end they tried to charge me again for new service. They are a bunch of scammers and dishonest pigs PLEASE DONT give your credit, debit or bank information to them they will steal your money and act like they have no clue what your talking about! What is the world coming to????? Trust me I’m not letting this issue go… I’m looking into an attorney, these people have mess with the wrong one.
They did the same thing to me…I call about my bill and they tell me it is going up every time and to call back a certain date so they can give me a good deal through the Retention office. Well I did four times and now from 57. a month my bill is going up to 114. double the amount. To cancel it will be an extra 240. how about that? If you are reading this Please don’t make the same mistake I made…DO NOT get Direct TV. The service is good, but it turns out its a rip off when your bills start rolling in.
Lost my signal during a thunderstorm(as usual) on Friday. Called customer service and was told they could not send a tech until Tuesday! Four days??! On top of that the customer service rep tried to sell me additional services after telling me I would be without service for four days….unbelievable. Of course I can watch in on my mobile devices, but the idea of trying to watch tv on a 19 inch screen really does not appeal to me. After twelve years with DirecTV, I am officially done.
I have been a loyal customer ever since they acquire primestar that’s over 16 years. I have never experience the lack of customer care services that I have received ever since ATT took over. I seriously thinking about closing my account.
i was told send a letter by one of the direct TV employees to direct TV inc./attn collection dept. at P O Box 6550 greenwood village,co 80155 every body with complaints need to aend them a letter and let them how crooked they are and do not respect people and what we stand. i think everybody should get together and sue them. about 9.9 billion dollars sounds like a good round figure for the people they defrauded and to sue for discrimination.
Direct tv is a total ripoff!! Please research them before getting them
direct TV committing fraud. because in 2011 they billed 137 people when they cancelled on the renew date. and i contacted direct TV . because when i went to buy a vehicle the bill was on my credit report. i am not the person this was done TV anything . i will be sending att a letter to let them know how your company did people. direct TV is committing fraud by what they are .doing.
Husbands Directv account had went to collections prior to our marriage last year. Made payments on it through First National Collection Bureau Inc. who handles Directv accounts. Made a final payoff in the amount of $367.87 by personal check on 2/10/16. On 2/25/16, called collection company because check had not been deposited yet. Was told they couldn’t locate check I sent. Was asked to send a second check, and was ASSURED there would be a note put in file to return first check if found. On 3/6/16, my bank records indicated that BOTH checks had been deposited. I contacted the collection agency who told me that all Directv checks get forwarded to Directv per their request along with any account notes. So, I start the process of calling Directv. On 3/6/16, I spoke with Brandon (Id # 515765) who told me that an expedited request was put in for a refund to be issued to me at 11:03am that morning. Expedited was supposed to mean it would only take 2 weeks to receive my refund, not the usual 30 days. He also took my contact phone number and said that someone from finance/billing/refunds would be contacting me within those next 2 weeks to get all my checking account information so they could issue the refund to me. On 3/16/16, I called Directv again and spoke this time to Kelly (id # 101036681) who apologized for the “erroneous information” I was given on my last call. He took my checking account routing and account numbers and again my contact phone number and said I would receive my refund within 10 business days. Then today, 3/24/16, my husband received an email from Directv telling him that we would be receiving our refund in the form of a Visa prepaid gift card, and that it was being shipped to the address he had on his account with them when he had it open several years ago which happens to be in a totally different state from where we live now. First of all, we didn’t pay them with a prepaid gift card, what makes them think we want that as our refund? We can’t pay bills with it! So I contact Directv AGAIN, got a rep and asked immediately for a supervisor. Waited 20 minutes on hold with no answer from rep or supervisor before I finally hung up and called back. This time got rep Bryan who transferred me to Supervisor Osman, who told me I had the wrong department. He then transferred me to Billing where I got Tony (id #1681393). When I asked to speak to the supervisor he said he would transfer me but when I asked Tony what the supervisor’s name was, he flat out refused to give it to me. I was then transferred to supervisor Joseph (id # 719521) who proceeded to tell me that it was their policy to issue gift cards on closed accounts and there was nothing further he could do about it and it would take at least another 10 business days to receive the card. When I asked to speak to his supervisor, he told me that he “was the highest ranking person there”, and when I asked for his supervisor’s name and contact information he also refused to give it to me.
I am seriously considering consulting a lawyer because in the first place they cashed both checks after they conveniently lost the first one. Second of all, don’t screw with my money by giving me some lame gift card when I paid you with a check! I will also be sending this information to whoever I can find contact information for at Directv, along with the BBB and blasting the internet with the wicked ways of Directv.
DO NOT – I REPEAT – DO NOT DO BUSINESS WITH DIRECTV! They are scam artists thru and thru!
I am in the process of trying to get a hold of someone “higher” up. To make a long story short they took money from my account because they didn’t receive their receivers on time. The took a total of $417. I called them told them receivers were sent. They told me I would get a refund, they never told me it was going to be credited to my account. I wanted it directly to my bank because I was now in overdraft because of them. Needless to say three weeks, still no money, three different stories. I need help!!!!
What I find most frustrating there is not really a corporate number or formal complaints department to speak with. After reading many of the comments it seems to be the same consensus poor customer service. How has this not become a priority. It is understandable with satellite service there may be unreliability I do expect that. But when my service is running subpar and I try to get some indication of a resolution only to meet with being made to feel like an inconvenience or an intolerance to have called in, that is completely unacceptable. Please do some retraining. I would be more than happy to provide 6 weeks of my time to make your agents more acceptable. 6 weeks is all I would need to turn the whole customer service experience around! Just saying! And give us a formal complaint department. God forbid you try to get to manager that’s like breaking all the bones in your body to try to do
Totally agree with you!!
I totally agree with y’all. They are pathetic to talk to. Directv s good at giving you the run around, they do act like the customers are stupid and like we interfere with their time. I get so tired of trying to talk about your bill that’s a joke. My husband used to handle Directv but now he stopped several years ago and I started dealing with them. I bet I age 15 yrs every time I call, and I tell them I am on the,cell phone and I get different answers from different people. Ex. Turn it off and back on, unplug and plug back up, and the lists goes on. I am almost to the point of closing our account and going with Dish. Get new customer discount. Sad because I was with the co they bought out, we’ve been with them for almost 20 yrs and they want to treat me ugly? Really? Gggrrrrrr is all I can say other than they are horrible.
I’m sure the last time I called and asked for a supervisor it was the same person. They kept me on hold for almost ten minutes, guy came back on and said he was the floor supervisor. I told him, boy you sound like the person I just spoke with a minute ago, same accent and everything, no I am the supervisor. Either way, my problem is still ongoing, no one to turn to, any suggestions?
Dixie I am having the same problem with directTv and am, very ANGRY I WILL BE SETTING UP A GO FUND ME ACCOUNT FOR CLASSACTION LAW SUIT AGAINST DIRECT TV……They have given me around for 2 weeks and still have not replaced the money they have stolen from my checking account. If you have any notes regarding whom you spoke with please keep those for furture action…
I am beyond dissatisfactied with my service with Directv. I am paying $167.00 a month for TV JUST TV. I have HBO and Starz package. My Starz package the channels never work at all. I called in to Directv when my box was lagging and channels weren’t loading, I got transferred from department to different department. I asked when my contract was up and was just given the response I have no idea you have to speak to someone else. I asked for a supervisor and just got transferred back in the queue only to speak with another agent. The next agent was nice enough but again still no response on my contract no response on the terrible service. When I finally got to a supervisor he was less than accommodating. The agent before him offered me Showtime for $1 a month for 3 months for my inconvenience. The SUPERVISOR however made it seem as an inconvenience to have to speak to me. I expressed my concerns and he said all he could do is transfer me to tech regarding my issues with the services. Of course not helping the situation in the slightest. I waited on hold AGAIN and got to tech. The response to my ongoing issues “it’s just normal. Happens all the time” ok so pretty much I am paying $167.00 for unreliable nonsense service. And when you try to speak to customer service you get the run around.
I am a Manager at a Customer Service center, I run a project that actually creates the processes for our clients improvement in Customer Service. If any of my agents or my Escalations acted in the manner of many of my experiences with Directv many of them would be written up, coached or no longer working with me. Their customer service as a whole is ridiculous. They should Acknowledge their customers needs no matter what, then Commit to assisting their customers in every way that is possible still upholding policies and procedures but show Empathy when the customer is upset or frustrated with their service. That’s is being an A.C.E. On every call. I should never feel like an inconvenience for calling in. Let’s be frank if I did not call in about my concerns the customer service individuals would not have a job. This is something I know and understand. My customers are important to me. Every one of my agents understand this as well. That why our customer satisfaction is above 95%. Take note Directv improve your quality of service and your customer service experience.
After reading some of the sad, sad accounts of others at the hands of Direct TV it almost made me feel as though I have no right to my complaint…taking from people’s banking accounts without authorization, really Direct TV?
My family has been with you for a few years, we don’t have any of the big movie channels. Just a sports package and a few Discovery (educational) channels. Started out somewhere around $75.00 a month and has been creaping up in price with no change in package or upgrading of our equipment which by the way is faulty and grossly outdated. Just got a bill for $126.45, really??? I often am in the middle of a movie or program and the screen “freezes” up or we record a movie just to have it look like the DVR has recorded the whole movie i.e., 2 hours recorded and we watch the movie and it just cuts off mid movie having not recorded the entire show!!! Today I called Customer Service to see why my bill just had a $6.99 per month increase and did not receive any reasonable answer of course, got frustrated and asked to be put through to the automated system to make the payment (including the extra $6.99) and the rep said he could take my payment…as we were finishing up he related that there would be a fee of $5.00+ for making the payment!!! The reason I state $5.00+ is at that point the top of my head nearly blew off I was so angry. The rep related that they were now charging that fee for pay-by-phone, real person or automated, but as a COURTESY he’d waive it!!! Really?? Needless to say I told him that my husband (don’t want to mess with his sports package this time of year without talking to him…) will be calling to cancel our service with Direct TV and the guy had the nerve to say he’d have the Customer Retention Dept. call us…what so the could try to sell us on continued service for an equipment upgrade (for a fee) and “throw in” an extra channel for 3 months where if we didn’t call and cancel when the 3 months were up we’d start being charged for? Direct TV you’d better get a clue and change your business practices or one of us disgruntled C U S T O M E R S will be starting a class action law suit!!!
I just decided to switch from direct tv to dish and we have talked to our parents about switching from direct tv to dish. We Used this service for a long time and after pouring money into them we are switching due to a lack or promotion and or assistance when you are buying 4 plus receivers, bought a satellite for an RV and when you bill gets higher than you can afford they offer nothing to keep you. Direct TV did nothing to keep me from switching to a competitor, Dish however offered a package at a lower rate for an extended period of time, I can see why people are dumping direct tv.
Just want to know who is in charge over there. After spending an hour on my cell phone calling from Guatemala, I was basically told that even though my son in law called to have my home service transferred to his name, this meant nothing to billing. I had on a previous occasion called your company and asked that he be placed on my account and given my permission to make any changes to the the account. On December 3 of last year he call and asked that my service be either transferred to his name or change to ATT Directtv. Your office told hime to have me call but I’m sure he knew that could not happen, since I was on a photo shoot in the jungles of Guatemala, the spider monkeys have no need for tv, yet. I have just returned to my home in The city of Guatemala and reviewing my bank statements noticed a charge of 1,021+ to my charge card. Long story short, no one in your company could provide me with a name to call and get this taken care of. After have served as COO for a multimillion Company and having thought Business Courses at the University of Texas and ST. Philips College, I know there is always someone who can make any problem go away. All I want is not to get charge for Dec 15 – Feb 16 and not charge for all the equipment that was returned late, a problem on your shipping department and getting the return boxes late.
I sent in a final payment for poor customer support and services and had an agreement with the employee to make a one payment for $100 and them to latter pay the rest since I’m retired and cannot afford to pay it all. Got a letter form my bank that my account was overcharged an additional $149.20 without my permission and or consent. Spoke to Linett and then Supervisor Victor after an almost an hour wait, Victor said that this is how is done and they can brake any promise at any time because they just don’t care for their customers and will not return the over drafted payment.
Now, I will have to call the BBB and file a complain for fraud for doing all of this without my permission and consent.
I’m glad I cancelled service with this selfish people and will never recommend to anyone.
Please stay away from this selfish company!
Back in October 2015 Direct Tv called me one evening and offered a promotion. “We appreciate you as a long term customer and we like to give you 30 days of free Showtime. I said, “What’s the catch?”( why did that statement suddenly come out of my mouth).She said, “There’s an early cancellation fee and you’ll be charged for anytime after the grace period.” On the 30th day I called customer service to cancel Showtime. The CSR offered a deal of Showtime for $6.00 a month for 6 months, but I’m on a fixed income and can’t afford it. Since then they’ve been charging me for the “free” Showtime. I called and was told that the only note on my acct. is that promotions called me but didn’t indicate the offer. “Exactly, you called me!” I was told that my acct would be credited and removed from my Verizon bill (I bundle to save money). It’s been 3 months and it continues to appear on my bill. Since the merger with AT&T you customer service has taken a nose dive. Why do you abuse your customers with such lies. I’ve contacted the state Consumer affairs dept. and are in the process of filing a complaint which will be investigated. I continue to refuse to pay the refuted amt. Clean up your act so you can keep the good customers you’ve had all these years. God is not mocked. Whatever a man sowth so shall he reap. I’ve noted a lot of complaints from people and that’s a red flag. I hope that Randal Stephenson reads these customer comments and takes them to heart. I’ll be back to follow up on the complaint process and any response I receive.
I was a Primestar customer loved the service and product. I NEVER had an issue. Now that AT & T and Directv have become one, BIG TIME ISSUES!! All my payments, 3 so far, that I mail to Directv, AT & T is cashing them and posting to my AT & T account. I have talked to 5 different Directv supervisors and 3 different agents from AT &T. The money was to be transferred from AT & T to Directv on January 15, 2016. It was actually credited back to my AT & T account. Directv has turned off my service and will not turn it back on unless I give them more money. My account is paid in full. It is NOT my fault that AT & T / Directv hire incompetent people to handle their account receivables. Goodbye AT & T and Directv !! Hello COMCAST!!
Be careful they will pull money from your account without your permission if you have ever paid with debit card. By calling it a early cancellation fee and charging your for not returning their equipment in timely fashion….
Account No. 8633133 – Cancel me out and don’t even THINK of uttering the word “contract” or I’ll have your sorry asses in court so fast you won’t believe it! I had a contract with DirecTV, NOT with sorry ass AT&T! Everything went great until you boneheads took over, then jacked my bill up sky high! You can kiss my money and my account goodbye effective immediately and there will be NO CHANCE of you regaining me as a customer. NOT A CHANCE!! I warned you, but you did nothing. Now, I’m doing something I should’ve done when you first took over, I’m gone! See ya! Cancel me now! Buh-bye!
I have called repeatedly to handle a repair issue. I have been hung up on, left on the line, and essentially told I was wrong, and there would be a charge for a visit to fix the dvr.
I pay for the protection I have, and I am good and tired of the run-around and the lack of care. This company is a nightmare. Now that it is AT&T owned, it has lowered its standards to the poor standards of AT&T. How sad that they spend so much money on the advertising, and so little on customer satisfaction and retention. I suppose I should not be surprised. I am not expecting any kind of action or resolution to any of the issues plaguing my system.
DO NOT PAY DIRECT TV/AT&T FOR BAD SERVICE……
DO RETURN EQUIPTMENT TELL THEM TO GO TO HELL…..
Won’t remove satellite dish from roof….. Kenneth from Executive Offices, just keeps repeating the same rehearsed answers, over and over… Now that they are AT&T they are the slime of the earth… DO NOT do business with company, go elsewhere….
SAVE YOURSELF THE AGRAVATION.
I did cancel my service with them a month ago on 9/03/2016 after being with them for 11 years. I returned my cards (receivers cards ).they send me the final bill with 285 $ amont relating to 19 sexe movies that I according to them ordered in 2005 and 2008.this I is april 2016,i told them that my system(receivers were not connected to a phone line,that I could not order movies thought the system .they told me that the movies were ordered throught the remote .I again told them that was not possible .iam disputing those charges .I didn’t get any help from them. that I needed to pay for those movies .and that they could do nothing .the story is weird but that is my situation.i need some recommandations from any one if they have similar situation.thanks
I AM ABSOLUTELY LIVID!!!!!!!! Direct TV has come out to my house, installed a satellite dish on top of my roof and I don’t even have a Direct TV account. When contacted they tell me they will not come out and remove it because they don’t do that. They then go on to tell me that I need to find out which neighbor had it installed and they can request it be removed. I’m like WTH! So what happens if they don’t want to have it removed from MY house? I’m sure your installers had an address for installation so why would they install it on someone else’s house without permission? For better reception maybe? You make a mistake on installation now you refuse to correct it. Now somehow it’s my problem on how I’m going to have a satellite dish removed from my house. They even had the nerve to tell me that I can call a recycling company or my local authorities. Unbelievable! I am so pissed my blood is boiling! I will definitely be contacting the BBB and anyone else that will listen. This is absolutely unacceptable!
HORRIBLE Customer Service. After being on hold for 45 mins and calling back we were unfortunately assigned to Tim in St Louis Missouri. He asked why we were leaving and i told him that our direct tv had gone out and we were told it would take 8 days to fix. One of your competitors, Time Warner, said they could have us back up in less than 48 hours. As I tried to explain that I couldn’t name my “favorite restaurant” and after trying 5 different – 4 digit numbers, to try my wife’s uncommon name, he still refused to help us. He continuously spoke over us and made it easy to decide to leAve Direct TV. It’s customer service like this that makes your customers leave and tell everyone they know not to purchase your product. Tim in St. Louis needs some retraining.
It has taken me 3 months of calling, live chatting, and attempts at e-mailing to resolve issues with my television experience. Finally, today, speaking with Cindy in Montana customer service resolution I have hopes at getting what I want. At the very least this has been a trying journey. Call after call I have gotten mis-information without a resolution to the ongoing problems with my service. Cindy may have solved these problems for me, time will tell when I get this device to add to my receiver. Three months is entirely too long a time for such a simple resolution. It seems some more training is needed for your customer reps. Isn’t the customer satisfaction a priority at Directv? I applaud Cindy for her knowledge of Directv equipment and customer relations. She is to be commended because without her my relationship with Directv would have ended today. And it would have ended on a very sour note.
I have only been a customer for a short period of time. I have contacted the offices regarding the poor service that i am receiving from Directv. My television changes channels extremely slow ( sometimes taking up to several minutes before the channel changes), If you change the channel , you may get a black screen and then no signal, resetting the box takes forever. I reset the box at least twice a day. Which inconveniences the rest of my household as it resets their boxes as well. When I contacted customer service, i was told that they are aware of these problems, they have been ongoing since they upgraded in October and they are asking for my patience.
We are not friends, this is a business arrangement with a contractual agreement. I pay you for a service. A service. mind you, that you are not providing. I asked to be let out of my contract and was told no. I asked what kind of compensation would i receive for my inconvenience, i was told none. i was asked to be patient. If this problem has been ongoing since October 2015. How patient do you expect your customers to be? Are you going to exhibit that same patience if i cannot pay my bill. i think not. you expected to be paid for the service you provided and I expect to get the service that i am paying for. As such, I would like to be let out of my contract to pursue a service that not only works but values their customers.
You guys shut off my services on christmas eve @10 pm..when I had a extention to pay my bill on dec. 30.. I have the confirmation email. I called and they said there was nothing they could do.on the phone with you liars for 50 minutes on xmas eve telling you that I spoke to a guy on the 18th and put in the computer that I would be extended to the 30 th..someone from corporate needs to call me asap..I will send u confirmation..this is unprofessional.. and you guys are liars..very unhappy with service.
Had direct tv for 15 years. Their customer service is poor. Not helpful. Don’t care about their service . Wants pament for service that is sub par. White outs, very frequent, searching for satellite frequent in the middle of shows. DOES NOT UPGRADE THEIR SYSTEM EVEN IF THE TECHNOLOGY IS OUTDATED WITHOUT CHARGES.Trouble shoot is their answer for over a year. Cannot get to any senior executive to resolve problems. Hope AT&T can right the ship or it is going to sink with that kind of attitude. Going to drop their service. A word of advise: Keep your customers happy and your business will do well. Don’t show any care and your business will drop. Will never recommend direct tv. Hope you listen to what your customers are saying.
I am writing to you to dispute the early termination charges that DirecTV is charging me. I implore you to help me with this issue.
I understand the nature of early termination charges, and have paid them before when they are justly levied. However, I have not had properly working DirecTV service since installation and am canceling because your product does not work in my household. You cannot fix the issue. Therefore I choose to terminate. Simple? Very, unless you charge me to terminate!
Although I have $360+ to pay the charges, I refuse to pay that out of principle. Since my DirecTV was installed in June 2015, it hasn’t worked properly. I’ve had your technicians out here as well as those of Verizon’s and each blames the other.
I am horrified that you are charging me even though you did not provide full service to me. If I paid the early termination charges, it would be rewarding you for bad business practices.
I look forward to this issue being resolved swiftly.
I signed up with directv dec 7, WORST DECISION EVER! Its now dec 27 and i already want to cancel my account i haven had the service for a month and out of the few weeks i have had it ive only been able to watch my tv for a week!!!! Ive had several techs come to my home one of them told me the guy that installed it messed up so he couldnt fix it!!!!!!!! And when i called and told 3 different people i wanted to cancel they could care less!!! And treated me as if i was wasting their time. I would not recommend this company to anyone!!!!
WATCH OUT OR YOU’LL BE BLAMED FOR THE INSTALLATION TOO!! DIRECTV SUCKS …. I HAVE BEEN A CUSTOMER PAYING ON TIME FOR 20YRS AND THEY INSTALLED A DISH WHICH HAS CAUSED WATER DAMAGED AND DENIED THE CLAIM DUE TO THERE INSTALLATION WAS WRONGLY INSTALLED AN THEY BLAME US THE CUSTOMER …. WHAT KIND OF CRAP IS THIS!!!!! IM A VICTIM OF DIRECTV SUB CONTRACTOR INSTALLING A DISH ON MY FLAT ROOF THAT HAS LEAKED AND CREATED WATER DAMAGE TO MY PORCH AND THIS COMPANY TOLD ME IF MY FAULT THEY DENIED THE CLAIM
They did this to me as well. I have 5,000.00 in damages. To top it off they also took unauthorized charges out of my bank using a debit card that I never even gave them. They are criminals and should be prosecuted as such.
TV HAS BEEN DOWN FOR TWO WEEKS i HAVE PAID MY BILL 137 DOLLARS AND STILL NO SERVICE HAVE MADE THREE APPOINTMENT WHICH NONE HAVE COME OUT TO SEE ABOUT THIS ISSUE I AM A SENIOR WITH NOTHING TO DO BUT LOOK AT TV,SO THEY HAVE MADE SO MANY PROMISES TO FIX BUT NONE HAVE NOT DONE ANYTHING EVERY TIME I CALL THEY CHANGE THE DATE FIRST DEC. 17,SECOND TIME WAS FOR DEC. 21 TIME THREE WAS DEC.25 I KNEW IT WAS CHRISTMAS DAY BUT THE GUY WAS SURE IT WAS TO HAPPEN. I AM ALL MOST SURE I WILL BE LOOKING FOR ANOTHER CABLE COMPANY I THOUGHT DIRECT WAS GOOD GUESS I WAS FOOLED JACKIE BRADDEN 817275XXXXX
I need someone from the corporate office to contact me immediately!!!!!! Directv took over $600.00 from my banking institution without my permission. I have witnesses to them being apologetic and promising me to return the money into my account plus all these free tv for so long, gift cards………etc. This has been going on since last Summer. They have not carried through with any of this. They are still trying to bill me for a service I do not have. I am so fed up with the lies they keep trying to feed me. MY NEXT STEP WILL BE AN ATTORNEY!!!!!!!!! I just pulled my bank statement up and see that they took more money from my account. HOW IN THE WORLD CAN THIS HAPPEN????? I AM A SINGLE MOTHER JUST TRYING TO MAKE ENDS MEET. I FEEL LIKE DIRECTV HAS STOLEN FROM ME AND OMG CONSTANT LIES………I NEED THIS STRAIGHTENED OUT TODAY WITH A PHONE CALL ……NO EMAILS OR PASSING ME AROUND LIKE YOU HAVE BEEN. I PROMISE YOU I HAVE SPOKEN WITH AN ATTORNEY AND YOU GUYS CAN GET THIS STRAIGHT OR MY LAW FIRM CAN………BUT THIS IS MY LAST ATTEMPT TO TRY TO GET YOU TO GET SOME ACT RIGHT. I KNOW ALOT MORE SOON TO BE EX-CUSTOMERS OF DIRECTV AND ALSO KNOW DIRECTV IS GOING THROUGH LAWSUITS RIGHT NOW!!!!!!! 256-463-XXXXX…………TINA MORGAN
I called a few weeks ago with technical issue. That issue was immediately solved. Then that same issue came up 2 weeks later. I called yesterday for tech support and went through the typical startup. It did not work. So I was then told that they could not send a service person for 9 days. I complained to numerous people and felt I was being passed around. I was told twice that they were sure someone would come next day or 2. Then was told again that it would be the 9 days as originally scheduled. I complained and said not good enough. I had just upgraded and renewed for 2 yrs. No help. I then told them that I wanted to cancel. They said $460. Absurd!!! I said what if I just went to lowest amt and that was $20/mo for 24 mos. End result is that I went to Dish for $45 a month less for more updated equipment and channels and guess what, they are installing tomorrow. Directv has no customer service conscience and they will never take into acct your loyalty. I would run from them if there are other options.
My mother Carole Lawrence
Had Direc TV when we lived in Wyoming and we was having are roof fix and had the Direc TV dish disconnected in July of 2015 and was moving at the same time so she was going to have it reconnected at the new house. but Direc TV told her it would cost her $500.00 to reconnect ! Direc TV say one free move do not believe them and now she still being bill for the old house and it December 2015. She has called every month about it and Direc TV just give her the run around. So don’t go with Direc TV
I opened up the following BBB case against you people and you were unbending. Clearly customer service and ethics are not a concern of yours. With that in mind I got my money back that you refused to refund me and your fraud has been foiled. So please pass this email onto the arrogant pawn that replied to my BBB complaint and let him know YOU LOST!
COMPLAINT ACTIVITY REPORT Case # 451239 BBB of Los Angeles and Silicon Valley
Consumer Info: Simmons, Robert Business Info: DirecTV, Inc.
Bethel, CT 06801
– 203 482-XXXXX 800 531-XXXXX
Location Involved: (Same as above)
Consumer’s Original Complaint :
When a company LURES people by making claims of service I EXPECT THEM TO HONOR THOSE claims. DirecTV makes the claim in BIG BOLD letters on their webpage for NFL Sunday Ticket that ALL LIVE SUNDAY games are available to their subscribers. I made my purchase based on those HUGE LETTERS AND WORDS on their website and NO WHERE does it say EXCEPT OR IF. I wanted to stream the Colts vs. Broncos game yesterday and it was NOT available. When calling their customer NON-service department they try to pass the blame off on me that this EXCEPT clause is in their terms and conditions. WHY DON’T THEY PUT THIS EXCEPT CLAUSE ON THE FRONT OF THEIR WEBPAGE?? I want to cancel my membership and I want a refund because I expected to recieve the service on their webpage and now I am FURIOUS that they are trying to steal my money and keep it by saying it is my fault because I did not read the Terms and Conditions. They need to put this EXCEPT clause on their front page of their website because this is CLEARLY and EFFORT TO TRICK AND DECEIVE. I AM SICK OF THESE COMPANIES that are just CROOKS WITH A LICENSE TO CHEAT, DEFRAUD and STEAL!
Consumer’s Desired Resolution:
DesiredSettlementID: RefundI want my refund of $101.00
BBB Processing
11/09/2015 web BBB Case Received by BBB
11/10/2015 Otto BBB Case Reviewed by BBB
11/10/2015 VA EMAIL Send Acknowledgement to Consumer
11/10/2015 Otto EMAIL Notify Business of Dispute
11/13/2015 WEB BBB RECEIVE BUSINESS RESPONSE : We appreciate you taking the time to communicate your concerns. At the bottom of our NFL SUNDAY TICKET Online Streaming page, disclosures are provided regarding the NFLSUNDAYTICKET.TV service. Specifically, customers are advised “NFLSUNDAYTICKET.TV consists of all out-of-market Sunday afternoon regular season NFL games (based on customer’s device location) broadcast on FOX and CBS. However, games broadcast by your local FOX or CBS affiliate will not be available in NFLSUNDAYTICKET.TV.” The November 8, 2015, Denver Broncos at Indianapolis Colts game was broadcast nationally on CBS. As such, it was unavailable on NFLSUNDAYTICKET.TV. While we understand you do not agree, the NFLSUNDAYTICKET.TV subscription fees are non-refundable after the season starts and the service has been provided as advertised.
Respectfully,
Office of the President
DIRECTV Now Part of the AT&T Family
11/13/2015 OttO EMAIL Forward Business response to Consumer
11/13/2015 WEB BBB BBB REVIEWS CONSUMER REBUTTAL TO BUSINESS RESPONSE : (The consumer indicated he/she DID NOT accept the response from the business.)
I am not interested in hearing a bunch of mobsters try to justify their unethical behavior. They are THIEVES and they know it. By proclaiming to everyone with HUGE letters on their home page that “ALL LIVE GAMES ARE AVAILABLE EVERY SUNDAY” and then contradicting themselves on that FALSE claim by hiding them in a sea of verbosity in hard to find places in very small print does not justify their theft. If they do not want to DECIEVE people then they need to change that BOLD FACED LIE DESIGNED TO MISRPEPRESENT AND DECIEVE to NOT ALL LIVE GAMES ARE AVAILABLE EVERY SUNDAY SEE THE TERMS OF AGREEMENT! Who ever reads my response I am telling you now, unless you are here to tell me you will credit my account I do not want to hear anything from you, I despise people like you who are in the business and practice of inventing policies and tactics in order to call your theft honorable. I don’t want to hear another vomited out justifcation for your theft from your vile mouth. You people should be behind bars with all the other vile life.
11/13/2015 VA BBB Bureau Judged Case AJR
11/13/2015 Otto EMAIL Inform Consumer Case Closed Answered
11/13/2015 Otto EMAIL Inform Business – Case ADMINISTRATIVELY CLOSED
11/13/2015 Otto BBB Case ADMINISTRATIVELY CLOSED
12/17/2015 BBB MORE INFO RECEIVED FROM THE CONSUMER : Please let the business know their swindle of my money was not successful. I got my money back and they have been exposed for their FRAUD!
I am so mad at what u did by taking money out of my account 400 dollars that a bunch of crap . I did no authorize that transaction none of them .. I called u guys in sept of 2015 and spoke to one of Ur employees over the phone and told him I was laid off and I haven’t found a job yet and apologized for this it has never happened to me before until now .. We all fall on hard times threw are life’s and for u guys to take what u want when ever u think u can isn’t right at all .. I’m struggling to pay what little bills I have left and for u guys to take 400 out of my account with out me knowing is really jacked up .. I will be sending emails to who ever everyday tell I get a response from one of u .. I though customer service was Ur top priorty well go figure that was a bunch of crap .. U will never have me a as a customer again and I will do my best to make it that way for everyone I know .. U are a bunch of thieves ..
And I’m really sure u needed that 400 dollars as bad as I did right now and for my bank account to go to a negative is really top of the line from u guys .. I had u guys as my cable provider cause I like Ur services but that is a was now .. I’m am so mad u have no clue .. My kids don’t get a Christmas this year that’s not Ur fault but mine .. But that 400 dollars sure could of helped by Geting them something .. Now I can explain to them not only u don’t get Christmas because I chose the wrong profession the oil field but to the fact that there are greedy people in the world as well .. I’m sure that 400 dollars was going to keep Ur lights on or a Christmas gift to one of Ur loved ones .. Hope it works out for them as it didn’t do for me .. Thanks again directv/ the grinch for the horrible customer services u gave to me and my family ..
i hd Directv installed in august of 2014 and the install was done wrong. damage was done to my siding outer wall and wall stud and corner posts in my home. i was told in october of that year that i couldnt get my upgrades unless i agreed to have the dish moved so i agreed only the tech that insisted on moving the equipment didnt remove or offer to fix the damage done. i filed a claim with your company and was denied because this company contracts out work…which your claims ppl say your not responsible for….ummm if u have someone working for you then yes you are responsible for the quality of work done. and dusty sears is a worthless employee that is already costed you 8 customers and counting. now if you do the math…8 bills for 12 months a year….dont ya think it would have been more profitable to fix the damage and keep your customers…i closed 2 accounts myself…this is gonna keep costing your company money cause im gonna keep spreading this story until i get a check for the bid amount to fix my home….michael eddy….636515XXXXX
I was a customer for 5 years. During my four year I was offered a $25 off a month promo for 12 months. After the 12 months my bill went back to normal around $68. I called customer service, they said” my promo ran out.” I asked them to reinstate the $25 off promo for 12 months. They refused to give me the promo cause I already received my promo. I threatened to quit and they send me a return box for the HD receiver. I called customer service to resign up, they offered me the same deals before I threated to quit. Finally, I convinced them to give me a $23 off promo for 12 months. They waived the $20 fee for resigning up. They should have done this offer in the beginning. After a month of service, I received the $68 bill again. I called customer service and she said she put the offer through again.” I logged on to my online account, the bill amount due was the same. I called back an hour later, and they said,” they have no promo offer on this account. “Since I was not getting anywhere with these clowns, I filled out a complaint form online with the BBB and Attorney Generals Office. If you have a problem with Direct TV you complain with BBB then the Attorney Generals Office. If you promised anything from them those calls are reordered. They tried to screw me out of $23 off a month promo for 1 year. Finally I received y $23 off credit for 12 months and A $100 for my problems. I spoke with customer service than their supervisor they basically said” they don’t offer this promo to former customers.” Then I filled out a complaint form online with Office of the Presidents. First woman listened to the recorded phone calls she said” you were never offered this promo.” I had to fill out another complaint online with the Office of Presidents. The second woman said,” you were never offered anything.” I used the form again for the third time. Finally, they admitted their mistake on their end.
I just received an e-mail asking me how I liked my free weekend of HBO & Cinemax…Are you serious? Those movies shown were so old. I’ve already seen them, rented them from Netflix or own them. If you’re going to tempt the general public then show something that they would have to pay to see. That way they can tell if HBO &/or Cinemax would be worth the extra charge. I personally can’t afford anything more because your 12 month discounts have run out and I’m still shopping for a new television, internet and phone bundle. You certainly don’t offer anything to senior citizens and that’s the bracket I fall into now.
Hello my name is Samuel Wilson and my account number is 23262826. I suspended my account back in September (9/29/2015) to save some money, and was going to turn it back on after the holidays. With that being said I was charged on 11/21/2015 for the amount of $249.81. This of course threw me off for a moment, because I did not know why I was charged when my account was suspended. So I called customer service the following day 11/22/15 and spoke to a representative who told me I had a charge for a return box fee for $134.00. At that point I told her that my account was suspended and I did not need to send my box back because I was still going to use Direct TV. So she took the return box fee off my account and told me that I would be getting a refund. I thanked her for her help and ended the call. I realized that it was not the full amount being refunded and thought that it must have been from previous charges prior to my account being suspended. On Monday when I got to work I checked my account online to see if anything was being refunded. That is when I saw the credit on my account and the charges from the two months that my account was active after I had suspended it. So again I called customer service to see when I would expect my refund back on the card that was charged. To which I was told that it was only credited to my account. I told the representative that my account did not need a credit because it was suspended. That I needed it to be put back on my card. After talking to her and getting the credit that was put towards my account refunded back to my card. I was then told it would take 72 hours for it to process. I agreed and we ended the conversation. I then called the representative who suspended my account in the beginning and told her what the issue was. That is when she noticed that after she suspended my account it was reactivated the next day and a return box fee was added. I asked her to put a note on my account that my account was suspended on 9/29/2015; So when I called customer service again they could see that what they charged me was a mistake. After I hung up the phone with her I called customer service again and spoke with a different representative to which I told him the whole situation with what was going on. He then saw the note and said he was going to credit my account for the amount I was charged “for services not used”. I told him I didn’t need a credit, that I needed it to be put on my card that was charged. I then wanted to speak to his supervisor because I really needed to make sure I was getting the full refund that I was charged. She came on the line and I told her the whole story, in which I’m sure she could see on my account what all was going on. She then told me that it would take 72 hours for my refund to be processed to which I agreed and had no problem with. I go through the rest of the week not worrying about it giving it time to go through. Well today I called because I did not see anything pending on my statement and I had a few bills that are going to come out at the end of the month. That’s when I was told that it would take 5 to 10 business days for me to get my refund. I admit I was irritated, who wouldn’t be? I was charged $249.81 for a mistake on their end, it was nothing that I did wrong. I have to wait close to three weeks to get my money back, that I did not even authorize Direct TV to take. The whole time I have dealt with the customer service department, I have felt like they really didn’t want to help me. That they really didn’t care that they messed up and took a hard workings man money around the holiday season. I did not even get an actual apology from any of the representatives other than the one who suspended my account. I really would not be this upset if it was not for being around the holidays. Working pay check to pay check is hard enough. I don’t know if I’m getting the full refund or just the first part of it. I feel as though I should receive the full refund, as I wanted the account to be suspended for those two months. Seeing that I have been a customer for a little longer than a year and have not had any problems with payments or service before, I would just like this problem resolved. Please help and Thank you.
When I called for an help one day they actually offer me to have genie boxes. I was interested simply because they are small boxes. I was not given any extra deal to get it. After we got the boxes where we started having problems. First of all the remotes were so old fashion. My husband hated it. He though that I down graded our plan. Also we noticed that we did not have some of the channels we watched often. On top of that our favorite future You Tube option was not there anymore either. It was gone. All this was too much. I called your customer service asked why and yet nobody explained the reason I was downed graded. On top of that I found out that I was signed a verbal contract to have all this problems. I had no intention of cancelling Direct TV until I found this out. I felt so betrayed after all these years why luck me in a contract.
I am so disturbed by believing your representative. If you think of it that person who works under your management decided to make extra bonus or commission by convincing me to get the genie.
We are a hard working parents with 2 beautiful kids. We don’t drink or eat to take care of our kids and their future. It was so upsetting when you guys emptied my bank account at the middle of my business trip. Thank God for my coworkers who lent me the money so I could survive for a week.
I returned your boxes. I do not mind paying what I owe your company. I refuse to pay any penalty after being your customer for so many years. Please help!
ABSOLUTELY TYHE WORST CUSTOMER SERVICE ON THE PLANET.
SPOKE TO A PERSON ONLINE WHO WAS OF NO HELP WHATSOEVER. IT WAS PATHETIC. I TRIED TO CALL AND HAD TO HOLD AND LISTEN TO MUSIC FOR ABOUT AN HOUR. I HOPE EVERYONE WHO IS COMPLAINING WILL SWITCH TO ANOTHER COMPANY.
Good day to whom it may concern,
My name is Lisa Jones and my account number is 71288787. I have been a Direct TV customer since September 22, 2015. I have had trouble since day one. I was not able to use my TV or tape my favorite shows like the Voice for two weeks. I had to call Direct TV for 7 days straight. They have to replace everything from the dish itself to the wires and boxes. This did fix my TV watching and ability to start taping show. Even though no one offered me a rebate or refund for the weeks of television I missed or the large amount of time I have used during my work hours. And I am a person who watches a lot of TV. Since I still have internet through At&T I was having trouble logging online to watch football on my computer or phone. The people I spoke with had no idea that these two services were somehow linked so still to this day I can’t log on line to watch football when I am away from home. Also my roommate that is in Afghanistan has the AT&T bill in her name so when I log on the Direct TV and use her information it would let me in. Until the security question came up. I don’t know her security question answers so I could not log on. I keep telling Direct TV that when they escalate to fix my log on issues the email goes straight to my roommate in Afghanistan who then in turn can’t use her email associated with her AT &T account. She has nothing to do with my Direct TV account but she keeps getting my email. During the week of Nov 5 2015 I was hung up on for the third time and spent 3 hours at work 3 hours when I got off of work trying to get this problem fixed. I was assigned a case manager to help me with getting my dish and boxes working the first week. Which I liked very much because I had one person who know everything about my case and did not have to constantly explain my problem. On November 5th I called a supervisor only line and spoke with the rudest person ever!!! I told this young man that I have been on the phone with Direct TV for almost 4 hours that day and wondered if I could have that Case Manger number again because I would not have to keep telling my story over and over again. So instead he made me tell my story yet again. During this conversation he told me that I would not get a Case Manager and I was wasting his time keep asking for it. I asked him his name and told him I am upset now. I did not use any bad language I did not raise my voice until he told me I was wasting his time. He did not give me his name and then he hung up on me. I have no idea who else to contact to get what I pay for fixed. I have no idea what to do. I am in the National Guard and me dill one weekend a month and weeks a year. I won’t to be able to log on to my Direct TV. And I don’t want to be hung up on again and I do not want to tell this story any more Will someone please help me get my account fixed? Thank you.
After seeing all these complaints I should just get a laywer…
i put in a complain but would like to say i spoke with a lady JOY she said her name was, best help ive had. tell her thanks
first a lady called said something was free, maybe you should record calls. i know what that lady said and i even asked her more than once back to make sure it was free or i wasnt interested. then my bill said different. i called right away to fix it and they said they would take care of it, yet i get my bill and get charged to cancel something i didint want in the first place. I want my membership cancelled now because im tired of having issues with liars every month. Then put me on hold for over a hour to talk to someone in charge, what kind of customer service is that. then the first rep i talk to try’s to tell me she is the highest up to speak with. I’m a manager of 3 store, someone is always above someone to talk to.
Trying to send this to DTV execs. Two have left. Probably due to the merger.
I have spent over 5 hours on the phone with various reps and DTV personnel.
Recently I requested a new Receiver. After much discussion the rep finally agreed to send me a new one. About a week later I received an empty box. A few weeks later I received my bill and noticed that I was charged $135 for not returning my equipment. I had to make another call to DTV and get that billing straighten out. After some time I was assured by the rep that it had been taken care of. At this point I again asked for a new receiver. After being transferred to multiple people and speaking to supervisors I was told a new receiver would be shipped. About a week later, on two separate days, I received a new receiver and another recovery box.
Please note: during this time I had to contact DTV again. The $135 charge that I was told had been removed from my account had also been added to my account again. So: 2 charges of $135 and 1 credit of $135. The net of that is an overcharge of $135.
I installed the new receiver and turned it on. Te normal start up process and a message indicating to call DTV to complete the setup was displayed. I called and over an hour later the rep was unable to activate the receiver. At that point he wanted to transfer me to someone else. Sorry. I had had enough. I asked the rep to re-enable my old receiver and I sent back the new one in the recovery box.
In all this time my issues with poor performance has continued. Sometimes it takes 20 seconds to simply change the channel. The receiver response time and scrolling through the guide is painfully slow. And yes, I have disabled animation on the guide.
Yesterday I checked my bill and discovered that I have been charged $146.48 and in addition I’m being charged for a 4th receiver when I have only 3. So another call to DTV. And this isn’t the first time this has happened!
That’s over 5 hours 6 or 7 calls and original issue persists.
Would YOU still be a customer after all this?
Cable sounds pretty good.
Dear Mr (s) White, Doyle and Hunter,
I am a commercial customer of Direct TV. I purchased a building that had a bar on the property and wanted to continue the Direct TV service. When I bought the property, I also bought the asset from the existing bar business (the lease of the bar). When I called DTV to open a new account, the customer service agent sent me a change of ownership form. NOW you say that I owe the previous debt of the old bar! That is legally not true, but you now threaten me with service cut off if I don’t pay the old amount. Customer service NOW says that I should have had a New Customer form filled out! A classic bait and switch deal? I like DTV but will change service if it does not treat me fairly. Please comment on this…………..
This is an email I was trying to through to Michael white, but it seems his email is secured. Makes sense.
Mr. White,
My name is Gary Nash. My wife and I together have been customers of directv for over 14 years combined. We have been pretty happy with our service until recently.
A bit over a week ago our main dvr went down. I personally spoke with a technical support associate from your company after working 13 hours and starting the call around 9:45pm. Your agent lied to me on the capabilities of your services. After telling me the dvr that is bad and a new one was going to be sent out I asked her a question. I said you know we aren’t going to be happy losing all our recorded stuff. She said “don’t worry about that because all the information backs up to the account.” I asked her if she was sure. I even said kinda like a cloud system. I currently hold a network engineering degree, as well as, a finance degree. She said ” yes sir, don’t worry.” So I was happy. She also promised I would have my new receiver before dark the very next day. That didn’t happen.
Ok so two days later. I’m getting blasted by my wife while I was at work about how directv is a bunch of liars. She received the new dvr, called tech support again, and low and behold another agent of yours told my wife ” the new dvr system you have now will back things up if this dvr goes down.” That is another lie and is definitely consumer fraud by misrepresenting a service or product.
So I call on three other occasions after this twice to tech support and once today to your cancellation department and asked for the tapes to be pulled and your company deal as you see fit with those employees, and I wanted 3 months free of directv up front. I told them I would accept nothing less.
I was denied three times after going through 3 supervisors and one manager above them that wouldn’t even speak with me. I was not being rude nor abusive. I find that manager as not deserving of his title for not taking a second to deal with this.
I am now reaching out to you. For my next action is calling my attorney. I will assume if I don’t hear from someone within one week that this has fallen on deaf ears with you as well. You hopefully are horrified at the way we have been treated and will see to this issue.
Sincerely,
Gary Nash
DTV is the biggest rip off ever! They rope you in with a supposedly “great package” then raise their rates without you knowing what hit you. Ive spoke to several DTV reps, the last one, believe it or not, admitted he felt bad for me because I wasn’t treated fairly. When I decided to discontinue my service, they sent me a box stating the equipment return would be free, funny how they forgot to include a shipping label. Id stay away from DTV if I were you, not worth the headache.
AFTER 15 YRS. OF LOYAL PAYMENT TO DIRECTV HOW DID THEY SHOW THANKS????? RAISED MY BILL FROM $42.00 A MONTH TO $102.00 FOR SAME IDENTICAL SERVICE. THANK CONGRESS—THEY APROVED MERGER WITH ALREADY HATED AT&T. PROBABLY HAD A CONFERENCE MEETING IN THE CARRIBEAAN ON A FAXCT FINDING MISSION TO SCREW THE PUBLIC—-AGAIN.
AT&T DONT KNOW THE LEFT FROM THE RIGHT. THIS COUNTRY GREED IS SINKING US FASTER THE LEAD! I BUY FROM HONG KONG NOW FOR LAST 10 YRS. WHY?????GOOD PRICES–FAIR TREATMENT—TAKE CARE OF CUSTOMERS. I PUT UP AN ANTENNA FROM WAL MART—-HOOKED UP “ROKU STREAMING”—GOT SLING PROGRAMING STREAMING. SO IF YOU HAVE AT&T INTERNET BE READY FOR UR INTERNET TO GO SKY HIGH FROM LOSS OF REVENUE ON DIRECTVL DROPPINGS LIKE BIRD S—-T! I WILL NOW PAY $28.00 A MONTH TOTAL FOR WHAT I WANT TO WATCH AND NOT THOSE LOSER 300 DIRECTV CHANNELS WHERE ON 5-6 ARE INTELLIGABLE!!!..WHY DO YOU THINK DIRECTV SOLD TO AT&T??? THEY SAW WRITING ON WALL PEOPLE WERE FED UP BEING NICKEL AND DIMED TO DEATH BY DIRECTV POLICIES. YOU THINK IT WAS BAD—–JUST WAIT AS THE BIGGEST IDIOT JERKS HAVE DIRECTV MGMT. NOW!!
CUT THE “CORD” GO ANTENNA—GET WHAT YOU WANT AND PAY FOR NO “BOX IN EACH ROOM. AT MY $42.00 A MONTH USUAL FEE, THEY STILL MADE MONEY OR IT WOULD HAVE COST MOR ELONG AGO. GO TO HELL AT&T AND DIRECTV.
PUBLIC WAKE UP—–CHANGES ARE COMING & YOU WONT LIKE THEM. WHY DID CIVIL RIGHTS PASS????? PEOPLE MARCHED RAISING HELL ALL OVER AMERICA!!!!
As usual, DTV lied again. I’ve lived all over the country and took meticulous notes when ordering service for my new location. I was sent an “exclusive” offer and the rep I talked to admitted she was new. I was told I’d get phone Internet and tv for 104 a month with wireless genies and ac $200 visa gift card. Then she said the Internet would not be enough speed for me so she took away phone and put me on att u verse 25mb. First the Internet is still not working 2 weeks later, the genies were not wireless and when I called the next day they said “oh well you have to pay for those” then the gift card is 150, not 200. Called the so called “higher customer service ” & he was about useful as XXXXX on a boarhog, and a real jackass. Anything for those sales . Liars
I am writing an email as I am exhausted and frustrated trying to get resolve on a problem I have with my account and while I was talking to the customer service resolution specialist I was disconnected 4 times. This was inconvenient because each time I had to explain my problem which frustrated me even more.
In the end I do not know what the resolution was specifically, my understanding was that I was going to be refunded some monies but not all that was taken out of my account. Long story short, a $755.46 charge was taken out of
my bank, $45 x3 for not returning the equipment. This is the first problem the equipment was returned. After several conversations I was told if I paid $128.00 to have one receiver returned and carry out the contract the rest would be refunded to me however if I could get my bank to dispute the charge again this may be the quickest resolve to the problem. I called back after speaking with my bank and thinking if this be the case, why can’t I be refunded the remainder of what was taken and proceed from there, your team obliged and started the process, I was disconnected. I called back and spoke with Michele(did not get a last name) she was nice however when she completed whatever she was doing on her end she told me I would only be refunded $380.00. Now 7 days later when I call I am getting the information totally different and incorrect from what I have been told the past 7 days when I have called in. I was told Friday, October 16 that the refund was processed and would take 2 business days. At this time I am tired, my son has a procedure I will not be able to pay for tomorrow and therefore will not be able to get it the bank has taken these funds. I am a single
mother and now I will not even be able to put gas in my car.
I do not even know what the outcome was.
Sincerely,
Tamara Wynn
On Thursday 10/08/2015 I called into the automated system to process a payment for the past due balance of $183.44. While following and communicating along with the prompts, I was asked would I like to process the full amount. My answer? No. The again asked me the same question. My answer? No. After a very brief delay. The system stated “Thank you for your payment. Your balance is now $0.00”. This blew my mind!! Before I could even get an agent on the line, the full amount of $319.55 was taken out of my account.
Once an agent came on the line, I explained the above situation. She stated to me that it would take 3-5 business days before I would see my funds back in my account. That is not okay with me! It did not take that long for DirecTV to take my money.
I am only asking that the difference be refunded to me so that way I can still honor my intent to take care of the past due amount. And complete the remainder on 10/21/2015 when it’s due.
Since no assistance was given, as a customer I decided to voice my opinion via Social Media (Twitter and Facebook). I received a response this morning (10/09/2015) stating that it would take 10 business days versus 3-5 business days. Again unacceptable!! In speaking via your chat line today I spoke with Rayzon A. (ID 100670006) who then advised me 8-10 business days.
At this point I am beyond frustrated with this company!! I am not asking for much. Not only has this occurred but I am in the process of a claim due to 2 of my TVs that have gone out since my service with this company. And I’m expected to pay a $50 fee per TV?? Yea okay! That seems right!!
I see below that you are requesting my debit card information, well I am no longer comfortable providing this information for the fear that you may take more money from me!! Plus, you have the card on file ending in 0421.
I am expecting a fast turnaround regarding the submission. I will continue to climb the chain of command.
I’m having the EXACT same problem!!! On 10-17-15 they went into my account…unauthorized & w/o notice & withdrew close to $700. When I called customer service… not only was I told it would be refunded in 48-72 hrs in which did NOT happen but I was on the phone…transferred to 6-12 people & on the phone for almost 3hrs. I called them today to find out why my money isn’t in my account. They tell me after my account is reactivated. In which they electrician is here as I speak. But then I’ll have to wait 48-72 hrs after that. Then the manager says. 3-5 days. I think it’s about LAWSUIT time!! You Should Not Have To Go ThroughThis About People Taking Money Out Your Account Unauthorized… Manipulating u to keep the service in order for you to be refunded… Taking their time to put your hard earned money BACK INTO your account. And not being stressed out by being transferred around to several different departments & people for the outcome to still have NO resolution. #GIVE OUR MONEY BACK NOW!!!
Direct TV as a company lies and cheats people out of money. I stopped my service and was told a box would be mailed to me to return the receivers, no box ever showed. I contacted Direct TV and spoke to a representative who told me my equipment was outdated and did not need to be returned. I thanked her and went on my way. Three weeks later I receive a bill for the receivers. I called and explained what happened to the inept Louise and was told they had no record of my call, how convenient. Louise also had no boss that I could speak with, apparently she is Tsar of Direct TV. So I has to write to the pathetic email address who also states they told me in the close of the contract. This is a pathetic company who is not worthy of any business, Direct TV as a company is pathetic, dishonest, unethical and immoral. If you are considering contracting them, don’t!!!
No amount of entertainment is worth the misery this company has created. DO NOT deal with them. They are rapacious corporate thieves.
Direct TV are robbers in disguise I allowed a family member to make a one time payment with my debit card and months later DTV stole 505.64 out of my account I have never had an account with them nor do I want one. Be mindful that they will steal ur money and take u through many changes to get it back.
You are so right about them stealing money!! I have just become a victim!!
Okay I moved from Oklahoma intending to keep Directv. I lived in June and July 2015 in Magnolia Ms. temporary till I could move to 12747 Stateline Rd. Kentwood La. 70444. once again the mover’s program I was told I could move without a lot of expense. the first bill I received was 500 dollars. I complained but got little or no relief from Directv I kept them for another month and bill was just mounting, I then canceled then they got to add more money. directv also sent the receiver box to vacant house in Magnolia MS, when I told them where I wanted them to send the box while I was moving into my new location. so I never got the box, so they charged me 45 dollars for that box I never received. I would like to say in closing Directv Moving Program is a lie to get more money from the customer. I think I should be refunded some money after Directv just took 451 dollars from my account. they will never get a debit card from me again. If they think this good business then Directv should go out of business in my opinion.
DIRECTV has become total garbage. We had our DVR box burn up after barely 2 years. We have had it happen before so pay the $8/mo fee for equipment coverage. Service technician comes and replaces box and takes old box with him. Now DIRECTV is charging us $135 for not returning the burned up box. The service technician took it with him! This seems like a scam for them to charge us $135. We have called them 3 times sat on hold for over 3 hours total being transferred to many different people and they keep claiming we didn’t return the box. Our account is now past due and they are threatening to suspend it due to nonpayment of a box that their service technician took. Do Not Use DIRECTV! They will charge you for things that aren’t even your fault.
Made an appointment for a technician for 9/8/15 between 4-6 pm. Technician called from his cell at 3:43 pm and said no one was home. I explained we were on way, would be there by the 4 pm appointment time. He asked me if I spoke spanish, then explained someone would be redispatched during the correct time frame. No one showed. Called customer service, who said they had no control over the field office. I called technician on his cell number, he explained he was off service, and he couldn’t control his field office, and he was working for a company subcontracted by DirecTV). I asked for company name, and couldn’t find it anywhere online. Called customer service again, they rescheduled for that Saturday between 4-6 pm. Again, no one showed eventhough I called 3 times during that period. At 5:45 pm, the technician I guess noted that he had gone to my house and no one was home. We were there all day with landscapers who wer working on our front yard. There were over 5 vehicles in front of our home. I told the agent he lied. She said she would escalate the call, and someone would get back to me. Today is Monday, have spoken to customer service 4 times, no call back & only answer is to reschedule me for 9/23. I e-mailed the office of the president, Mr. Ed Balcerzak from teh Customer Advocate Team. Automated response said he would get back to me within 24 hours. Not holding my breath. I will be calling Xfinity right now, and setting up appointment to install their service and cancel DirecTV & my ATT home phone. I have been with ATT for over 46 years, with DirecTV at least since 2007, pay bills on time, pay a monthly fee for service, which means nothing to them. Too bad. Lost a good customer. Thier loss, Xfinity’s gain.
Direct tv is an absolute scam. Unfortunately, I fell on hard times due beinh hospitalized. My bill was indeed two months late. My account was it for $600 without my authorization, and no monthly bill pay. After calling customer support and trying to discuss my situation with a Laquisha, I had to ask to speak with a supervisor. I would be stunned if this young lady made it past 5th grade. Ebonics are very hard to understand. So,im then transferred to imbreed Dan. Apparently Dan is the supervisor at the call center located in North Alabama. This gentlemen sounded as if he had marbles in his mouth. I tried to explain to him my situation and his words to me…”Not my problem, but I will gladly sign you back up if you’re interested ” HR definitely did an outstanding job with there customer service part of the training. At the end of the day,yes my bill was late. I accept full responsibility. Wiping my account out because of this. .according to the attorney this part is not legal. The contract was signed by a roommate, it will not hold up in court. Reguardless, avoid this company. The professionalism is zero. The employees, well im not sure what the requirements are to get hired in the call center, but its laughable. The installer I heard was great. Lastly, they will tell you they’ve come a long way in relation to service interpretation due to weather…still sucks. Same as 10 years ago.
9/4/15 Direct TV installed their dish on my home, I was so excited to become part of this company as I have heard so many great things about Direct TV. They came out in three days from my original phone call to install their equipment, the SAME DAY of installation the ‘access card’ did not work.
My neighbor was also getting Direct TV service at the same time and the installer was still there, I asked him to come help me with ‘Trouble Code 745″ access card not accessible’.
He showed me how to remove and replace my access card as well as pushing “RESET” button. Had to do this SEVEN times before I gave up and went to bed. Next day I tried again, same thing, same message, no service. I called Direct TV on September 5th who said they couldn’t fix THEIR unworkable service until Wednesday, September 9th, SIX days without TV service because THEIR equipment does not work!
I called back within 24 hours, CANCELLED my account within ONE DAY of installation. Their response of Sebrina was that they would be nice and not charge me for cancelling. I am a 72 year old woman, retired, who is pretty much a ‘stay at home’ person, limited income and TV is all I have for entertainment. Thank you for being so NICE and so CONSIDERATE to a senior whose only mistake was contacting Direct TV.
BEWARE!! In my opinion, Direct TV obviously does not care!
Direct TV, I ask you do you see where your service is lacking, your equipment is lacking, your response to equipment which does not work is lacking? SHAME ON YOU!!!!!!!
I just had Direct TV put I My house less then 6 days and My bill went from 69.99 to 114.00 and they are not willing to resolve the problem.Everything I was told to enter into a another two year contract was a LIE.The rep. I talked to told me I would be charged 499.22 plus 20.00 a month for early cancellation and I have not had the service a week.The only thing I can do is pay the 114.00 for the next two years.They got the order wrong but I must pay for their mistake for the next two years. This is so wrong. PS ROBERT100757163 gave me the adress to the Corporate office if I had any more complaints so how can you recive any help when your wrong and they are right.PS called the next day less then 24 hours to adress the problem. But I’m still wrong!!!!!
I had DirectTV three years. They try to get you to take their free upgrade for 3 months and then they charge you anyway. I got that issue taken care of. Now I am trying to cancel because I am moving on Sept 12. It took me 2 days 4 hours and they are telling me a $230 charge to get them to cancel. Not very happy with them. Will never use this service again and AT&T now has a black eye because they are merging with them.
It’s so unfortunate and with deep regret I send this email after having been a customer with DIRECTV since 2004.
I am forced to cancel my service because of unscrupulous behavior by customer service rep (Tom?) and supervisors (Jessica) that seemingly cover up for technicians that are blatantly late for appointment and relay inaccurate information back to dispatchers.
Situation: I received an automated call approximately 7:58am September 1st requesting to confirm a technician arrival between 8 – 8:20 am to install new service. I confirmed the time expecting to see a technician. No one rang our bell to access our home! I called customer service approx. an hour later to determine what happened only to discover that we were placed on hold (whatever that means) and could not get service until the next day!
This is so unfair to customers when the technicians are to lazy to get out the van and ring a bell! In addition, I am appalled at the customer service response to my complaint! As if it didn’t matter. Is this type of behavior exercised in certain neighborhoods? Please look into this. If it happened to me, I’m sure it’s happening to others!
Have you found out how to deal with this issue? We had a technician come to our house 5days ago and he said he needed his supervisor to double check where he can put the dish. I overheard the supervisor on phone (and the technician confirmed) that he would be out the next day. No one has come our or called about our installation and it is now Friday. I have called customer service at least once a day and you are right, no one cares. So I am now looking for a number to try calling so I can bypass customer service reps who dont want to help. Thanks and good luck!
WAS ON THE PHONE TODAY WITH DIRECT TV. I WANT TO UPGRADE MY EQUIPMENT. WHAT A FIASCO. THEY ARE TRING TO TELL ME MY GENIE WIRELESS IS FREE WITH AN INSTALLATION OF$99.00 I ALSO WANT TWO OTHER WIRELESS GENIES WHICH ARE $99.00. IS THAT NOT A COINCIDENCE. I HAVE BEEN WITH DIRECT TV SINCE 1998 AND THEY HAVE GOTTEN WORSE WITH THEIR OFFERS. PLEASE STOP TAXING THE INTELLIGENCE OF YOUR CUSTOMERS.TRUTH BE IT THE FCC SHOULD LOOK INTO ALL THE CABLE AND SATELLITE COMPANIES. ONE IS JUST AS BAD AS THE OTHER. WHAT A SHAME THAT WE AS CONSUMERS HAVE TO CHOOSE THE BEST OF THE WORST.
I HAVE A YACHT THAT IS ALSO TIED INTO MY DIRECT TV ACCOUNT WITH MANY SETS , SO YOU CAN IMAGINE THE AMOUNT OF BOXES I HAVE ALL TOGETHER, HOME AND YACHT. I JUST WANT DIRECT TV AND ATT TO DO SOMETHING ABOUT BEING MORE TRANSPARENT AND REALIZE THEIR CUSTOMERS ARE NOT IDIOTS. PUT OUT THE REAL COST OR JUST LOWER THE COST.
Be wary of Direct tv…i ordered two receivers back in June, and the installer only had one so another date (a month later) was set to install the second receiver I had ordered in June. Now I get a bill for $107.00 (and the bill is supposed to be $33.00) and it appears they are charging me for the free movie channels that I was supposed to receive for three months. I have already written the corporate offices and sure hope I don’t have to get the federal government involved in this but I will if they make me do so by not removing the bogus charges
Hello my name is Stephanie Trammell, up until this afternoon I was a potential customer of direct tv! But, never again! We were scheduled to have our cable installed yesterday, Sunday August 9, 2015 from 12pm-4pm! and NO ONE ever showed up! We had to finally end up calling direct tv at 4 pm to see where our technician was, then while we were on the phone with y’all, the dispatch person named, Ebony Whittard, phone number, 972-581-8852, called at 430 to tell us the technician would not be coming! She was very hateful and hung up on me when I was trying to ask why! Then when we tried numerous times to call back and get an answer she NEVER answered the phone! All the while we are on the other phone with direct tv still trying to get the issue resolved. We were transferred numerous times all over the world, placed on hold for up to 30 minutes at a time, promised and guaranteed on 6 different occasions during this 3 hour phone call that someone would be out today, to find out that that as well was a LIE! We were then transferred to a “SUPERVISOR” named Maryland, who was also very rude and hateful and didn’t want to help us and hung up on me also. So we called back again still trying to get this issue resolved and was on the phone for another hour, was told that our file and account had been escalated to the highest it could go and someone would call us back in 30 min to 1 hour, and that someone would be out yesterday to install it again, 1.5 hours went by and no phone call, no technician! So we called AGAIN to still try and get this issued resolved and were told that y’all would escalate it again and someone would call us today, Monday August 10, 2015 between 8 am and 12 pm, still NO ONE has called! We were told numerous times that this isn’t how y’all conduct business but apparently it is! I am contacting the Better Business Bureau, my lawyer and the county! My husband missed work yesterday waiting on y’all and no one showed! I want something from all of our time! ITS BEEN 30 HOURS AND STILL NO CABLE, NO PHONE CALLS, NO RESOLUTION!! I WANT something, I think y’all should reimburse my husband from missing work and pay us for pain and suffering from having to deal with all of this and still nothing has been taken care of! THIS IS RIDICULOUS! I WANT SOMEONE TO MAKE THIS RIGHT!
Michael,
Over the past three weeks I have wasted an extreme amount of time on hold and battling with your customer service reps. I was told today my case was elevated to your office and the credits I had been promised, had been denied. Two of your reps on two separate occasions told me my account would be credited and everything was taken care of. When in fact, nothing had been done. The first rep I spoke to told me my move and Sunday ticket would be credited to me. She acted as if there wasn’t any problem doing this and was happy to help. About a week later I received a bill in the mail for 525 dollars. When calling to inquire about this issue. I was told that my credits were denied, because I already had too many credits applied to my account. With that being said the rep continued to work on the case and assured me the issue had been resolved through her supervisor. When calling back last night for an unrelated issue. I was told that the credits weren’t applied and that the rep couldn’t do anything to help. Not only was that rep very unhelpful, he put me on hold without any prior communication for over an hour. He never came back on the phone to notify me or update me on anything. I’m constantly told by your representatives how valued I am as a 10 yr consumer of Direct Tv. That couldn’t be further from the truth. I have been lied to by multiple people in your company and have been charged for services I didn’t agree upon. I never would have agreed to 525 dollars worth of services, had I know they were going to be charged to my credit card. I was told as a child to “not write a check with my mouth that my butt couldn’t cash”. Maybe you all should change your hold message to that, instead of how valued we are as customers. That clearly isn’t the case. I only want what was promised to me from your representatives. If you don’t want them doing those things, then you shouldn’t give them the authority. Another good idea would be to let people know their credits were taken from them, instead of letting them find out by getting a 500 dollar bill. I’m sure I’m going to get a very general corporate response from “The President’s Office” because he’s to busy counting all the extra money he and his other executive buddies milk out of the everyday man to respond. Thanks for showing me and making me feel so valued. Verizon will be getting another customer when my contract is up.
Larry
We had Direct TV for 2 years when we cancelled we had a credit balance of $77. Direct TV has used every stupid game they can think of to keep from refunding our money. They sent us half of what they owe us with some bogus story about HBO, which we never had. We just had a very basic plan. I have talked to 27 representatives so far this morning with a crazy run around. I am furious and have decided we will just have to go to small claims court as a matter of principle. Seriously? I suppose $34 isn’t much money to us, but if they steal $34 from everybody who disconnects they will steal a ton of money. I am outraged by how we’ve been treated, and the fact that Direct TV thinks they can get away with stealing money from their customers. Do NOT go with Direct TV, go with any other company, they will steal your money and transfer your call around until you “accidently” get disconnected.
Direct TV customer service is the worst. But they can lie with the best of them. If you have options unlike myself in your area use them. I am stupid enough to actually believe them. I disconnected Direct TV on 7 July and returned after Prism (more garbage) lied about their lineup on the 21st of July 2015. I called Direct TV on 30th to make sure I was not going to receive any crazy unexpected bill. Told my bill to be $9 range. I never received a box to return receiver and Technician hooked up box I had. They withdrew and charged me for the receiver! I was hit with a.major auto repair that left me tight in money this month and due to their incompetence I now don’t have money for my heart medication. Hopefully I will be alive because they can take your money fast put a hold for 10 days been they cannot place money back into my account. I guess the interest from the thousands of customers adds up and profits from accured interest over the 10 days is more important than human life. They said “I’m sorry for unconvince.” My life is at risk so I’m sorry does not cut mustard. Thanks allot Direct TV.
My name is Misty. My dad was just diagnosed a few weeks ago with pancreatic cancer, and my mother is disabled. He is not going to be able to work anymore so my parents are coming to live at our place. I raved about Direct TV and they made the switch in October 2014. My mom called and explained the situation to the Direct TV representative to have her state she had no authority to wave the $200.00 + early termination fee. I got on the phone and asked to speak with a supervisor, after waiting 30 to 45 minutes someone finally picked up the phone. Raven tried to sound sympathetic and offered a 6-12 mth hold on the service I explained they would be living with me that I already had Direct TV, and I didn’t see how this would resolve anything; as he would most likely never be able to work again if he were to survive this illness. Pancreatic cancer has a low mortality rate of about 3% I believe is what we were told. I offered to provide doXXXXentation of his illness, but this multi-million dollar company apparently has no compassion, or the ability to wave fees; even when it comes to DEATH! Raven then got on the phone with my mother who is 65 years old and threatened to take what little money they had in their bank account out. My mother told her to forget it and ended the call. It is a sad world we live in when you think about it. I know they are not the first to have this happen, and I’m sure won’t be the last. P.S Raven was also informed that my mother was disabled, and still the only response Raven had was that my mother agreed to a contract.
My wife and I recently became customers of Direct TV. The agent we spoke with started out as being genial but as we began to ask more questions about the product he lost his patience. Initially he touted Direct TV’s customer service record but he left us with an awful taste in our mouths. As we attempted to become informed consumers he said that we “could just go back to Comcast”. As professionals, we were aghast! We then asked for his supervisor at which point he stated to someone that “She’s just pissed off”. His line was still open. Thankfully, his Supervisor Caitlyn saved the day as a true professional who spoke to us with the respect that ALL customers are due. It is unfortunate that you have not trained that young agent better. Doesn’t he know that the customers are the owners of your company. Hoping for a better relationship going forward.
My name is Raymond Colston and I have been a direct tv customer since august 2011. I have be completely satisified with my service for the past three years however this past year things have been kind of hectic with my service. It started in february when my service continued to freeze up on a regular basis it had gotten so bad that I had to cancel my superbowl party due to the bad service. In march my account was credited for the month however as time and months progressed my service continued to be interrupted with myself or my brother fixing the problem based on memory alone from what we were told from the prior months of asking for help. In between that time and now there were three service calls done on my satillite service two of which nothing was done to help my service according to one of your servicemen. I was told that the wiring was bad and neither of the two previous men had fixed the probelem from the service call. I have had two case managers since then with two more service calls done. Now with all of this going on my service is being turned off. Honelstly I do not feel inclined to pay for my service when the people who are paid to make sure that I am getting quality service failed at their jobs with poor service calls. I feel that it is unfair to make a person pay for minimal service when I have been a customer for the past three years and counting. I really feel that this is unfair and would like to speak to someone who can help me out with this problem be it either financially and with my service or both. If something better than the ten dollar discount per month they offered me is not done I will terminate my service with direct tv as well as write a social media artilce and send it on facebook and twitter stating how poorly I have been treated with my situation. Not only that I will report this to people who are interested in purchasing direct tv so they will know how badly I have been treated despite being a customer for nearly four years. Thank you
DirectV customer service is so bad and anyone you talk to with directv does not care about their customer service NOR do they care about keeping us as customers. Just spoke with someone on my bill, nothing done. Still stuck with cancellation fee. The lady i talked to had the nerve to say “Then don’t sign a contract if you don’t intend to keep it”. Yup lost me as a customer, and all of my friends and family as well. good luck. Hope something gets resolved.
I have contacted Directv on 4 occasions trying to get it installed on a professional look on my BRAND NEW 2015 built home. I do not want my house punctured in any way, and the answer i received was put it in between TWO cinder-blocks. I have seen tripods and asked how do i get one of those and i was told again not available. The only way it would be installed was attached to my new house (told 4 times). I was also told twice MY cancellation fee was $150.00 I get my bill and it is 360.00. That is not what i was told TWICE!!!! I have dates and names and they STILL do not stand by their customer service employees. I want my bill disputed NOW…….
To me Direct TV is the worst. I am paying $66.64 a month. I have no high def box. And I signed a contract for 2 years. I have the same package I had when I signed up. I just received a bill for the $66.64, When I had Direct tv installed I was told I would be paying $37.00 month for the 2 year contract. I am surposed to be getting 158 channels. 2 weeks ago the most channels I could get was 25 channels. This week all I can get is 23 channels. I called and asked why. I was told they rebooted it. Still getting 23 channels. Asked for a credit. Ready for this.. “no” So I am calling a lawyer..
i let someone use my card for the 19.95 processing and handling fee. i was assured my card would not be kept on file. I was charged 180.18 because the persons acct went into default. Directv has refused to refund my card. i have spoken with numerous people who refuse to put me in touch with someone who can actually help.
I was assured at the time of sale that my card information would not be saved. that it was only needed for the processing and handling fee. why has my card been charged. i have called multiple directv agents and numbers and have been treated rudely.
Directv refuses to pull a copy of the call and it’s because they know they are wrong.
I am calling the fcc if i do not get my money back. i also have a list of names and id’ #’s of people who couldn’t/wouldn’t help me.
I am a DirectTV Customer bundled with Century Link phone and internet. Approx. 5 months ago my HDR Receiver went on the blink. I called DirectTV Tech Support, and after some testing they sent a new receiver. I was instructed to send old receiver and card to them in a box they would send. Box never received. After many phone calls, and no box I was billed through Century Link $135 for HDR. Many more phone calls to Direct and CenturyLink later I was told just to return card. This I mailed myself to address provided. Still received bill for HDR from Century Link. Numerous calls, recordings, Customer Service Reps later, I was told problem solved. Received another bill for HDR. Started getting message on TV that service would be cutoff. More calls, recordings, service reps. I was told card received and credit issued, and service would not be disrupted. Tonight my service was cutoff. I called Direct. They said “CenturyLink Responsible, and nothing they can do”. Called CenturyLink, not open until tomorrow.
You denied my roof damage claim of 180.00 ,in response to that I will have my lawyer that I have on retainer file a small claims lawsuit against DirecTV asking for damages, lawyer fees, court costs, also I have 25 tenants and I hang with other landlords, I will put into my leases and inform all my current tenants a 30 day written notice that DirecTV is not allowed on any of my properties at all period, also I hang with other landlords with over 100 tenants and I will asked them also to put into their leases DirecTV not to be on any of their properties also, for the small amount of damage costs of 180.00 I asked for it will cost you doing any business on my properties as long as I own them. Now look at the future loss of DirecTV revenue from my properties. Of course direct is so big a company they don’t care anyway. That is one of the reasons I quit DirecTV and have Netflix, I will promote Netflix on my leases. Jerry Hardwick
I am not happy with direct TV because we’re under 2 year contract we’re not in titled to the same offers as new customers very unhappy with current service we don’t even have high definition and paying 81.00 dallors a month before taxes and fees we should be in titled to same discounts and upgrades as new customers very unhappy customer
After 3 phone calls and an hour on the phone with juan carlos they didnt help at all…they made a billing mistake and want to charge me more this month…no way
I been with Direct tv for 5 months already and I haven’t receive my 10$ off because my friend give me her account # for reference deal. Also when I sign up for new service I had told that I was going to get my 10$ off in 60 to 90 days and it didn’t happen:( I called this morning 4/30/2015 at 7 :00 am I spoke to April ID#100556026 and she wasn’t able to help me so, she called her supervisor and she left me waiting for 30 minutes and she never got back to me. So, I called back and I talked to someone else and I she told me that I cant get my 10$ off because is over 90 days! What!!!!!! I had told before that I was supposed to get that , even in the commercial on TV saids that new customer will get that 10$ off refer . FALSE ADVERTISING !! My account # 10219329
I started with Direct TV in April of 2014. I spoke with the Retention Manager Melessia #100214712. At no time was there mention to me that I have a contract for 24 months and it was an early cancellation fee. I received a bill that was 30+ dollars today, I called Direct TV to find a reason why? I was advised the 12 month promotional ended. I explain I have paid my bill on time for the last 12 months with no complaints. All I want is to pay my bill with a consistent plan without change. The representative stated she could get my curent bill from 129.00 to 97.48 per month however in 6 months it would increase 5$, then 6 more months it would increase 5$. The plan I started April 2014, my normal bill was 90.53. My frustration is that — Direct TV was unable to satisfy my need as a customer, I then called comcast and switched. I call back to Direct TV to cancel to be made aware for the first time I will owe 220$ for cancelling early. I told the manager Melessia I was never made aware of that fee, or did I receive anything about it. She stated it was deliver to my email in April 2014. I don’t know if the email security blocked it as spam and it wasn’t delivered or not. But I did not receive anything. I also ask does Direct TV have a read receipt or electronic signature that I signed for this supposedly agreement of this early cancellation? The manager refused to send me anything. I promise I did not receive anything! I’m not that type of person! Shortly after signing up with Direct TV I created a new online account to view my bills and that’s it. I never received or AGREE to a 24 month contract with an early cancellation fee. I feel that it’s unfair and wrong. Melessia #100214712 was rude and very unempathic for my inconvenience as a loyal customer that paid on time. I felt when speaking with her as she kept speaking over me, that my decision or concern didn’t matter. I should not have to pay 220 that I don’t have! Please call me or fix the problem.
yesterday 4/26/15 a direct tv tech came to hookup tv. While in my attic he broke a water pipe which resulted in flooding of my laundry room the insulation in attic. Water soaking thru ceiling in one bedroom and closet wall and soaked carpet and padding. Also wet carpet and pad in master bedroom. The tech wrote a report saying he was at fault and that his supervidor would call in am. Never heard back from anyone today so at 2pm I call and made a damage claim. I was told to send email to direct tv and I would get a response within 6 business days. I replied that is not acceptable. This is urgent. Water damage will cause mold/mildew in my newly renovated home. I am very upset because they are totally ignoring me. What do I do??? If not repaired will file a mold/mildew suit.
Hi! We just discovered today that when the DirectTV technician installed our satellite service approx. 10 to 11 months ago, he made a hole in our hot water line under our house. My husband just so happened to go under our house to install some lights and heard water and once we found it, its obvious what happened. I was just wondering whatever happened with your situation? We are FURIOUS with them at the moment and I just know that tech knew what he had done and didn’t say anything. Thanks!!
I signed up in Dec after my husband passed in Nov when I signed up I elained my situation that I was a new widow and would be moving within 6 months I was told that I would get 1 free move within my 12 month contract. After getting my first bill I was shocked to see that I was I a 2 year contract. I contacted a CSR and was told sorry nothing we can do. Whatever.. Fine I will do the 2 year time. Today I call because I am moving and I am told that I have to pay $199. Plus $19.99 to move and when I signed up in Dec there was a free move promotion but only if I moved in Dec.. WTH really ? Why would I sign up with directv if I knew I woils have to pay? I have been lied to over and over again…
I want to either move for free or I want to cancel for free.
That’s a catch 22 u do get the free move but they up grade to a two year contract u have to demand to talk to a manager or try to get in touch with Michael white CEO
i work with a client that is disabled and moved in recently with who he thought was a friend, had ordered the system because his mother had it and was a long time customer and he wanted to have it in his new place. 4 days into moving in with this (friend) and another roommate, he found out they were using drugs. as soon as he found this out, he moved out. now directv is saying he owes them over 400 dollars! i used to work for directv years ago and our policy was customer service. i can see it if someone gets the system just to watch some football or event and then tries to cancel the service BUT this was NOT the case here. this person had to leave because his safety and freedom were at risk here. the guy also kept all his rent money when he was there for 1 week. we have tried several times to get this resolved and they give us the run around and the “fill out the form” bs. what on earth happened to real people with any iota of compassion and sense of right and wrong in this world? why even hire real people at these places if all you really want is a robot? i’m so disgusted with directv and not only did they lose two customers, they have created more haters and those people will tell others and on and on. i know they get new customers every day but at some point they are going to have so many angry ex customers that people will stop calling for service. i’m ashamed now that i ever worked there. when i was there, we did not treat customers like this.
Account No. 52435568
Good morning,
Please go ahead and disconnect my services with Direct TV. I’m just exhausted with Direct TV and feel terrified to even open my monthly bill at this point because there is always a ridiculous surprised increase. I’m to the point where I feel bullied by Direct TV because like everyone in America, I live on a budget and don’t get monthly raises to accommodate these increases. Where do you guys expect the money to pay your monthly increases to come from? It can’t be this stressful to just have a fixed monthly cable TV service agreement. People have other things to do like work to pay the bills as opposed making monthly calls to negotiate a TV entertainment contract that they probably won’t even utilize because they are at work trying to make the money to pay the increase or because all of the channels just repeat the same shows when they do have an opportunity to turn the TV on. Your billing process is exhausting, stressful, ridiculous and unreasonable. How could I have paid the balance due less that 30 days ago (03/11/15) of 51.15 for services and my balance due today on 4/15/15 be 192.30? This is just absurd. You guys leave me no other option than to do without your services.
They are for sure a bunch of crooks. I paid for there premier protection plan every rep I talk to claimed it covered all my electronics expect my cell phones. I went on vacation and now my tv doesn’t work. Called to have them fix it and they wont. So now I want to talk to the head man in charge and they are giving me the run around. Been with them for 3 plus years paying for the premier package and the won’t fix my television. I want the head ceo on the phone. I am a disabled vet and I get some much money a month they never have a problem taking the money but now it’s time for them to pony up on their end and we can’t do that we have stipulations now. So you are screwed. I still want to speak to the next person in line so in 72 hours I better be getting a phone call. Plus I will notify the BBB about this matter as well. And that I’d the reason they have to get you into a contract because their service sucks so bad they have to trap you. So they make money if you cancell before your contract is up. They only want the money they don’t give a crap about any of us as customers. As long as they get their money they don’t care. I see where I stand with this company and I will be departing with their services very soon. If you are a new costumer they will charge you a monthly fee for every box you have. I had the same box for over 3 years and I am still paying for them. Priced them online I could have bought them out right instead of paying these crooks for theirs. The protection plan is a scam make sure you get what it covers in writing or they will say it covers everything but when you need it they won’t cover it. I hope this helps somebody before they get screwed like I did.
On March 22, 2015 I placed a call into your customer service to dispute a charge of $42.92 that appeared on my account. It was revealed to me that this charge consisted of four pay-per-view charges from 2007. I was confused as to why the charges just popped up as oppose to being on my account back in 2007.
In speaking with the rep, I expressed my dissatisfaction with the fact that it has taken over seven years to be notified of these charges. As I’m sure you know, typically debt is erased after seven years. But that is not my issue. My problem is that I expressed my dissatisfaction to your representatives and my feelings were completely disregarded. In total I spoke with three different representatives and NOT ONE tried to retain my business. All I was offered was three months of free SHOWTIME. I do not want a free subscription, I want your company to actually show that it cares about its valued customers. I have been with DirecTV since 2004 through an AT&T bundle service. in 2013, I was with you apart from AT&T. For your company to not try and retain my business really illustrates that you clearly do not care about your customers. After I spoke with the first rep, I told him I wanted to cancel my service which Im assuming I was transferred to the
retention department. Again, nothing was offered to retain my service. I asked to speak to the manager and the rep did not want to transfer me to the manager. The rep placed me on hold for over 15 mins and then stated that the manager would contact me. I spoke with a Ms. Jeanell Williams that did not want to either reduce my bill nor waive the charges The fact that it took so much to get a manger and nothing was accomplished speaks volume about the way they felt about me as a customer. I’ve never had a problem with the service before this and my only recourse for my dissatisfaction was to cancel. I would like to come back but not if I am treated in this manner where my service is not valued.
I signed up for Direct TV on or about middle or end of January with installation on or about the 5th of February.When I signed up, I was giving a list of programs and I was told that these were the channels I was to received. This list was dated on or about May 2014, When the installler came and installed my services, he gave me another list dated August 2014 and he said that all of the channels in purple I was suppose to get. At this point some of the channels from the first list was there. The intaller told me to call customer service and I did spoke to one of the supervisor and she was able to accomodate me with a few channels, but at the same time she deleted others. I request a new list which I received and even less channels am not receiving and when I called they tell me that I was not suppose to get these channels.I seem that everytime a new list comes out they start deleling other channels. Am really not happy.with this deal. If they continue to cut channels I will have to terminate this contrat and if I have to go a different avenue to resolve this problem I will. Am not really complaining but indicating my dissaticfaction with this dea. Thank you hope you can e-mail me back some type of explanation for this dilema. Have a great dsy.
We’ve been with Directv since 2011. After months of trying to get our receiver fixed and not be charged for it, this last January my husband called to cancel our service. They talked him into this “free” of cost new box and told him for our troubles our bill would go down for 12 months by $20.00 a month. They also said our box was outdated and that is why it was having issues, that wasn’t our fault. What a bunch of lies. Our service only went down by $6.00 and when we called to ask them why they had no logical explanation about it. They then told us we also “agreed” over the phone to a new contract with this new box. Bull crap. We canceled Directv services and if they try to take money out of our account I’m contacting our lawyer. A bunch of lying crooks. Take your service elsewhere!!!!
I just spent the last hour on the phone with two representatives from the billing dept. I have been a customer for a very long time and I have never been so aggravated. Last month, I noticed my bill went up for no particular reason, so, I call and they say, oh, that is a fee for shutting off HBO and since no one told me about this fee, they were going to take if off my tab. They told me to pay a new amount that equaled $15.58 LESS than the monthly statement. This month, they sent me a bill with the $15.58 added back on. Neither the rep or the supervisor I spoke with could understand why I called them today. They took it off last month, and added it back on this month — how is that giving me a credit? They are completely incapable. Don’t bother with them, when my contract is up, I am out.
The service process referencing temporary deactivation of direct tv is absolutely ridiculous. I also find it ludicrous that you are unable to even renew deactivation unless its been reactivated for at least six months. I have just now spent approximately one hour on the phone with service people that don’t even know the corporate procedural guidelines for deactivation. They commonly try to transfer you to someone else and you have to sit and listen to a bunch of advertising jabber over and over again. Service has transferred me three times today and they still have not taken care of the problem. I find it very hard to believe that the corporate body thinks they have great company. What fools they really are. They should try their service as and unknown party. They have no respect for the working public that wishes to use their lousy servicing. They loose no time, for its demanded that we the public waste our precious time on a terrible company. I wouldn’t recommend this company to anyone. The corporate body is definitely overpaid.
I have sent 5 emails out and all 5 were returned delivery failure, has everyone quit or is it they just don’t give a damn. I’m not sure why this company decided to include a regional sport fee along with a package price increase, so as I am understanding the new price increase you are increasing the XTRA package and added things I don’t want or watch and then adding to your price increase an addition fee, is your check not big enough? I will never recommend this company to any one, the only reason I am still with direct is because it is the only option in my area. I’m curious is it a power trip for people like you to play with average people like me, Oh let me see what can I do today to mess with someone’s day and just piss them off.
I am thoroughly angry and fed up with this decision you and your company decided to make, without thinking about your customers.
I have been a new customer for a year this month and have NEVER not paid my bill. We fell behind this month after a year of on time payments and they disconnected our service! Seriously!! I have been on hold over 30 minutes trying get someone that has authority to help and still no word. I asked for a corporate number and was told by Algeria (agent Id #ccpringal) that there was only an address. BUT, I found a number and the CEO’s information. This company is bull crap!
I cannot believe the overwhelmingly bad service that I get from Direct TV and their representatives, I just spend a half hour holding only to be told that I cannot get out of my contract. The service does not work correctly, their On Demand services, which I was promised when signing up were the best, turns out to be the worst, when you contact technical support they just brush you off and tell you that it is an issue from Cinemax or that it is a satellite. Now I call because I am sick and tired of paying for a service I do not use, I am told to basically go to hell, the smug attitudes of these customer service representatives is really uncomfortable to say the least, they know they have you by the balls with their contract so it doesn’t matter YOUR issue. I spend my days and nights watching Netflix or HBO Go via my Xbox 360 because their service doesn’t work correctly, now I am being told by a supervisor that it is MY fault that no one has bothered to try to help me by sending out a technician. What a complete an utter rip off…I will find a way out of this contract without being charged even if I have to get an attorney. I will also be contacting the BBB in regards to this matter. I have been lied to, and strung along for long enough, they are stealing my money and I am DONE!!!!! Now, we are being charged for some Regional Sports charge of over 3 dollars a month and I don’t even watch sports…fed up!!!!
Addendum to my last comment. Had I read the complaints and comments posted on this page, I would have NEVER signed on with this unscrupulous company. On further contemplation, I do think I will file a complaint with the BBB, FTC and attorney general. I cannot believe that they go into client’s checking accounts and pad their bills without prior authorization. Regardless of the cost, I am seriously thinking of getting rid of them, if only on principal. Oh, yes, they are terrible liars.
I have had DirecTV for less than 2 months have not been thrilled with their services. Hopefully, today, following another hour long phone conversations, issues will finally be resolved. I was outraged that they debited by checking account for the amount of my bill without my authorization. This is outrageous. They rectified the situation but it should never have occurred. Shame on you!
I have decided to go to the top regarding this and I will copy and paste the third email I have sent to customer service I believe. First of all I am disabled and receive Social Security on a bank card that I receive the 3rd of each month. Much to my surprise on the 11th I went to get milk and bread and found that my card had a 0 balance when it had 200.00 on it the day before. Direct TV went in and emptied my bank account and now I have nothing to live on for the rest of the month.
I do not know what kind of practices your company provides and I do know I owed something but far from what they say I am owing. They stated I was only a customer since September which is wrong. I believe that in September I called to change to the cheapest package because I couldn’t afford it and not once did I get a bill reflecting that price it was always somewhere around $50.00 or above and that is what I was trying to avoid. I know I did not sign anything saying that if it wasn’t paid or I cancelled early that they could just go into my bank account and clean it out. I told one gentleman, Brian I think his name was that if I owed anything I had no problem making payments but not to take everything I had. I went through your rules and regulations on line yesterday and I did not see anywhere that it said that your company had the right to go into a persons bank account and remove all the money that was in there. I never used automatic payment. I just paid my bill online every month with my card and then they keep it on file? I think and feel that is illegal.
I did write to the FCC and told them I was going to take it to the ADA and a friend of mine works for the local channel here in Minnesota for NBC and if I needed to get the media involved I would and that same friend stated that I should get an attorney. Your company has put me in a very difficult position with no money left to live on a month. I get just over 900.00 a month and after bills doesn’t leave me with much to be able to eat, pay for my prescriptions, etc. As a matter of fact I had to borrow money because my drugstore wasn’t able to take out the money for my prescriptions and I had to pay for them somehow because I need those. After 5 strokes and 3 heart surgeries I just didn’t need this additional stress.
In addition to all this craziness, I told them I needed someone to come out and get my boxes. They said there was no one and I could just “throw them away.” Throw them away??? I paid rental on those boxes and they are that useless that people can just throw them away? That made absolutely no sense to me and I will NOT throw them away. While the amount of 182.00 was still pending they told me I would get that refund and credit back to my account but it would take 5 days. Then when I called again yesterday they told me the Finance Dept refused the credit. I told them I wanted to speak to someone in Finance and she told me that there was no way to get in touch with Finance. Now for over 30 years I was in the medical field until I got sick but before that I did customer service and I know exactly how it works. Not only was I a customer directly through Direct TV but I was a customer longer than that because I bundled with Century Link.
I am so upset and more than frustrated that your company thinks it is okay to just go into someone’s bank account and clean it out. That is unfathomable to me. Your company seems to be the only one that practices that because I have never had that happen to me before and I always use my card to pay my bills online because I cannot get out of the house that often due to my disability. I would appreciate anything you could do for me. I still have almost 2 weeks to go with no money. I have cancelled that card and ordered another one because I don’t want them taking anymore out of my account as they say I still owe another 116.00 or something to that affect and most of it is because I had to cancel Direct TV much to my dismay but I just could not afford it. I would have been able to afford it if my bill would have reflected what I was quoted on the phone.
I will attach the emails back and forth from me to Direct TV’s customer service. Instead of me having to go through the expense and time and trying to find a way down to an attorney’s office I would appreciate it if you could look this over and credit me back my money, although it will have to be in check form now because I have changed my card and will never give my numbers out to anyone again. I have heard after the fact that this seems to be a regular practice of Direct TV and that I am not the only one that this has happened to. What kind of practice is that and how do you all feel good going to sleep at night when you know you have completely taken everything that a person has to their name. I think it is not only illegal but so terribly wrong on so many levels. The emails will show below.
I am not a happy customer, to have just paid $433.00 in less than 30 days and then have my service off for another $225 that can be paid in two days is not comfortable to me. I called to see about service getting turned back on for the fact that over 65% of my bill was paid and the remaining would be paid in two days they denied me with policy BS. Do not feel like a valuable customer. I pay towards my bill every month, that alone should show good faith and loyalty. However, when asking for my incentive for being an employee for a TV network that we work close with DirecTV, I was told I do not qualify which is crazy because you guys sent my company the flier for discounts. But yet I don’t qualify but my co-workers do.
Everyone that is having problems with DirectVs misleading advertising and (fine) print contracts..Please direct your complaints to the:
Federal Trade Commission at: http://www.stc.gov
If they receive enough complaints, they will check into the policies of DirecTV and their misleading advertisings and unethical business practices.
Does anyone have the email address for a real live person VP for customer service at DirectTV ? I have been fraudulently billed for years only found out when a Tech came to my house
I been reading everybody comment unil my eyes are hurting there so many im in he same boat as everybody else ive been lie to cheated by at&t and direct tv that ive bonded with p.s im going us everybody comment to detemin what I need to do thanks
Look if I miss the cowboys and packers playoff game because of your greed I WILL cancel my subcreption…… it is totally unexceptable.
We called on Dec3rd to get our subscription price lowered as my wife had several directv special offers in hand. We called Directv and were offered a bundle of AT&T internet and Directv complete choice,14,15 NFL package, new equipment for both directv, and AT&T at no charge. As a matter of fact the rep offered us a 100.00 dollar credit for being such long time subscribers. Long story short we get a bill in mail from AT&T for equipment charge, installation charge and a inflated internet charge of 85.38 per month and that’s only for 18 mb of speed. My previous IP was much cheaper for more speed. I call Directv customer resolution specialists and they tell me that’s what we agreed to. Never in my life would I ever expect to be lied to and sold something that never existed. Now I have to spend time calling AT&T to straighten out them. Then ultimately get rid of Directv for good. I will NEVER deal with them ever again, and I have many more years to live on this planet.
PLEASE stop sending me mail from this company. I have canceled my service and if I decide to get this service again I will do it on my own time. I do not want your special deals and promotions AT ALL! I have sent an email, added myself to the do not email and mail list, still no luck. Chris Thompson STOP SENDING ME MAIL, YOU ARE A HASSLE! i DO NOT NEED MAIL FROM NONE OF YOUR EMPLOYEES EITHER!
I really can’t explain how frustrated & angry I am with Directv without using cuss words, but I’ll try. So use your imagination and insert *words* (before you got saved) that would describe how your felt if directv took over $400 from your bank account WITHOUT your authorization and in ERROR! *Jesus!* Now they have changed the length of time it takes to return the funds from 3-5 days to 7-10 business days; while your bank is hitting you with NSF charges for the bills you ACTUALLY AUTHORIZED to be paid! *Hallelujah!* You’ve called and spoken with over 10 different people, including 5 supervisors in 4 days and NO ONE KNOWS HOW TO FIX IT! *Heavenly Father!* One supervisor even promised to call you today and didn’t so you call & got the RUDEST supervisor ever! *Ooh Lord!* I have nothing nice to say about DirecTv! Absolutely nothing! My God- please be a fence, a door and a muzzle! #MyGodissovereignandfaithful #itrustyouGod
Dear Direct TV Board of Directors
I hope this correspondence finds you in good health.
Good morning,
I had a very pleasant conversation with both Grace and then Keith in your customer service department last night. To this day, it amazes me how friendly the staff at Direct TV is, and always has been.
My name is James McConnell, and I am a current Direct TV Subscriber. I have been a subscriber for almost 16½ years or since May of 1997.
I remember the first time I activated DTV, you had to purchase the receiver from Radio Shack, and it was so much better than the local cable provider. We had little or no advertisements, MTV was actually commercial free, and outside the “Music” channels, every single channel offered either entertainment or education for the DTV user. I really enjoyed the service and when I wasn’t on Napster, I was usually watching TV. That was then.
16½ years later, things have changed. Most of my favorite channels are now gone. The channels I do watch are not much different than the local cable channels I left in 1997 when I switched to DTV. They have added channels that will allow me to watch a vacuum cleaner work, purchase food slicers, or even learn about a better Bra. (I am a 53 year old male, not a lot of need for these things)
Ok, so I get it… you are a business and we all have to make money.
So, back to the conversation last night; – DTV contacted me trying to sale me the service I have had for 16 years. I let the lady go over all the packages and some were extremely less expensive than I currently have. It was at that point I informed her that I liked the packages, and was currently a current subscriber.
The phone went silent for a few seconds…
She then spoke up and said “I am sorry, these packages are for new subscribers only”
I was then transferred to Grace in customer service, followed by a transfer to Keith in Customer loyalty (very nice people).
My question to both Grace and Keith was the same question I ask at least once a year when I talk to Direct TV.
“Why do you offer incentives to new customers, but never address the loyal customers who have been with you since you started”.
In short, I feel like I was part of the growth of Direct TV. And by simple loyalty, I have been with Direct TV longer than the CEO, and most of the Board of Directors. I have turned Verizon FIOS, Road Runner, and DISH away at my front door many times, because I am proud to be a Direct TV subscriber. And of course, every year when I bring up my loyalty, Direct TV throws me a bone in the form of free Premium channels for a few months, new receiver upgrades, or some other incentive that I see more as “Hush money” as opposed to addressing my commitment to Direct TV. Thanks, but it’s not the point.
Let me put in perspective –
American Airlines – I have an abundance of air miles, they treat me like a king, and I am always getting perks without asking. Once they see my Frequent Flyer number, it’s almost like a king walked in the place.
Discount Tire – I have been a loyal customer, and when I need tires, I am treated extremely special, and rewarded with 10%-15% off new tires. I had an issue in 2010 and was contacted by the Regional Vice President. They made the problem a very pleasant experience, and getting me to trade with anyone else is almost impossible.
Ford Motor – I have been a loyal customer since 1988, I deal directly with the Sales Manager, and I get Z-Plan pricing. I get actual phone calls from the Regional manager asking how I was treated when I purchased my last vehicle. That is a special feeling.
Farmers Insurance – Farmers and I have had our ups and downs, but my agent works very hard for my business. And despite some errors a few years ago, I am loyal just based on the fact that they work hard to keep my business, keeps me informed, and contacts me just to make sure things are ok,
Albertsons – I have traded with the same location for 14 years. I watched the manager start as a clerk, and now operates the whole facility. I walk in, she makes it a point to come and say high, and will even open a counter to show how much she appreciates my loyalty.
In closing, I am not trying to be difficult. I appreciate the perks when I call, but yes.. it’s because I called, not because you know who I am. I am very aware that my meager monthly subscription fee will not force DTV to shut the doors should I take my business elsewhere. But I feel sad when I think about my loyalty to Direct TV, watching it grow, and in a small way, I was part of the success. Now…. I am the forgotten customer,
Sincerely
James McConnell
Direct TV customer for over 16 years – and forgotten.
Dear Mr. White,
Hopefully, you will get to read this however I doubt it…You must received a vast amount of email a day. My question: “Does Direct TV have a Heart”? I served my Country (and yours) for 20yrs and I’m now “disabled”…My home has become my prison (sadly). My only pleasure was unfortunately Television. Now Mr. White, Direct TV has take that away from me! I have only been a “subscriber” since Oct 21, admittedly, not very long. Unfortunately, I have had NO TV since last night (Dec 4th) called and plead my case to your Reps (some of them HEARTLESS), I was told that they are unable to send a Technician to my home until Sun (late afternoon). Outrageous!!! I am at wits end and short of having all this equipment removed from my little home, I asking that possibly you could have someone restore this service for me? I’m hoping that you Mr. White have a heart and have NOT gone the way of the rest of this World, wherein $$$$$$ rules EVERYTHING! Will you please restore my service as I “served” YOU Faithfully for 20yrs of my life. Please do this service for me-will you??????
Sincerely,
Joyce L Angell
MSG, Retired US Army
Disabled Veteran
I’ve been a DTV customer for about 8 years. On Oct. 21, I called to inquire about discounts on my ever increasing bill. Spoke to a rep about twenty minutes and was told that I would receive a $ 15 a month discount if I agreed to a one month agreement. Deal was done and I was sent to the customer verification dept. A month later, no credit so I called again. Then I’m told no such offer ever existed and that despite the customer notes stating I was offered this, they cannot give me the credit. Outright deceit and deception on part of this very troubled company. Charter Communications here I come!
Okay I finally decided to bundle my TV & internet….Directv put us in touch with AT&T and ever since then we have had problems….and we are currently dealing with that…..but my other complaint is now that I have WI FI through AT&T they are marketing me for my business!!!!! I have been Directv for over 15 years and they should not want to lose me…..well with all the marketing done by AT&T it could change…..but my point is if we bundle through Directv it is not right that AT&T approaches us!!! Directv you should not be sending your clients to competitors!!!!!!!!
NEVER AGAIN !!!! I WILL NEVER GET SERVICE WITH YOUR COMPANY AGAIN!!! YOU GUYS ARE SCAM ARTIST!!! YOU LOVE TO STEAL PEOPLES MONEY!!! I HAVE TOLD ALL OF MY FRIENDS AND FAMILY TO DROP YOU AND USE COMPUTER CONNECTION! GUESS WHAT??? YOU GUYS ARE GOING OUT OF BUSINESS!!! MORE AND MORE PEOPLE I KNOW ARE DROPPING THEIR CABLE/SATELLITE COMPANY AND FINDING OUT THAT THEY CAN SIMPLE GO TO BEST BUY OR FRY’S ELECTRONIC STORES TO BUY A BOX FOR TELEVISON, USE THEIR CHILD’S PLAYSTATION OR WII BOX TO GO HULU OR NETFLEX 🙂 WE ARE PROTESTING AND MAKING A STAND!!! MY7 LIFE IS SO MUCH BETTER AND INEXPENSIVE NOW!!! I AM SOOOOOOOOOOOOOOOOOO HAPPY THAT I FIRED YOU!!! YOU ARE NO LONGER GETTEN MY MONEY 🙂 THE CONNECTION DEVICE IS ALREADY OUT … YOU CAN BUY IT AT COSTCO. IT CONNECTS YOUR COMPUTER …DOWNLOADS, SHOWS, YOUTUBE, MOVIES, GAMES AND MORE ONTO YOUR T.V 🙂 NO MORE CABLE OR DIRECT TV 🙂 GOODBYE DICKHEADS!!! YOUR DONE- OVER- !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
From: Ebony N. Wood
Sent: Friday, November 07, 2014 2:08 PM
To: ‘***@directv.com’
Subject: FW:
From: Ebony N. Wood
Sent: Friday, November 07, 2014 2:07 PM
To: ‘****@directv.com.’
Subject: FW:
From: Ebony N. Wood
Sent: Friday, November 07, 2014 2:01 PM
To: *****@directv.com
Cc: Ebony N. Wood
Subject:
Good Afternoon,
Your company is the worst and are greedy leaches who steal money from consumers. I paid for the set up of cable for my daughter and the account was closed due to poor reception. I don’t know. I moved and am with cox cable, However your company took $146.87 off my card unauthorized unknown to me November 6,2014. I tried to get the money refunded back but I spoke with Amber 5765, Violet 4196 and Zach 8992. I was treated with so much disrespect and laughed at by Amber when I tried to get my money back that I don’t owe. I don’t have an account with Direct TV at all!!!! I have already filed a complaint with the BBB, Attorney General in VA, and my card company Mastercard. I have never been treated so unfairly or poorly. I plan on contacting a lawyer because you are all over the website with unfair practices and my story sound so much like the others online. I will NEVER deal with Direct TV and promise to tell others of your unfair practices. I am currently in the middle of a bankruptcy and according to the law not supposed to be contacted at all. However, I plan to sue if this situation is not resolved effectively and immediately. I can be contacted at 7573036226. I am requesting a refund and an apology ASAP. I also plan to follow up with my attorney ASAP!
Complaint ID#: 385157
Business Name: DirecTV, Inc.
Thank you for contacting BBB. Your complaint was received by BBB on November 7, 2014 and has been assigned case# 385157in our files. Please make a note of this number for future reference.
Your complaint has been applied to the following business:
DirecTV, Inc.
2230 East Imperial Highway
El Segundo, CA 90245
The case has been reviewed and has now been forwarded to the business for their response. This business has until November 21, 2014 to respond to your complaint. You may contact our office after November 21, 2014 to check the status of your complaint.
We encourage you to use our ONLINE COMPLAINT system to keep up with the progress of this complaint. To view the details of your case please go to the following website address:
Sincerely,
Verna Alberti
Consumer Services
BBB Complaint Department
Contact the Federal Trade Commission at (877) 382-4357 or Website: http://www.stc.gov These are the people that can stop the misleading advertising and unethical treatment. Plus, just a note: The Consumer affairs of Los Angeles says the “Governing” office of DirecTV is actually located in Colorado not CA. She said when they contact them..Its that office (CO) they contact.
I don’t know where to start. We have been customers of Direct TV for a long time, and I sang their praises but as I July of this year I have become major detractor. Direct TV representative at all levels are liars. They say things, do not doXXXXent them, do not follow through, and then try to hold others accountable for their mistakes, errors, incompetence. In July we moved into our new home. We had had Direct TV at our rental and we used the same TV at our new home. When the installer was connecting the TV to the New Genie box (the upgrade that we were supposed to get) he blew up our LG HD LED TV; nothing was plugged into the wall. We got our TV repaired at a cost of $388 dollars. Then because the install had put in a new box, my husband, who is an electrician, went to connect everything. Well the wonderful Genie box blew up our TV again. We when, started a long draw out procedure of trying to get Direct TV to take responsibility for the damage to our TV. We scheduled a tech to come out and he refused stating that the electric in our house was bad (remember both times the TV blew up it was not connected to a power source). Then a supervisor came out to the house and told us to “ground our meter box.” Because we wanted Direct TV, we went out and purchased the material to “ground our meter box.” When we called our electric company to remove the meter so it could be grounded, we were told that it is against the law for cable and satellite companies to ground their service to the meter box and that state law does not permit the grounding of meter boxes. Now we have been denied service, we have spent $826.00 to repair our TV twice and to make the changes the tech supervisor told us to make. Direct TV says they will pay only $388 of the damages. That they are not responsible for the damage caused by “customer” (my trained husband for trying to connect the TV).
Yesterday, we get a bill for almost $700 for service we never received and were denied and for “cancelling” our contact early. This is the biggest load of excrement, I’ve heard in a long time. They say that they will turn us over to the collection agency if we do not pay immediately, and then Cecily in customer service had the never to ask if we wanted to reconnect? Cecily claims that no ever recorded that we were denied service, no one as a record of the three times we asked for boxes to return their defective equipment, the release form they sent us for the $388 listed the wrong damage. These people don’t know what they are doing and then trying to make me pay for their lack of competency.
I’ve had it with Direct TV lies, unethical behavior, and criminal enterprise. I seriously considering starting a case action suit. I know I’m reporting them our State Authority General’s office and seeking legal counsel. By the way, one of things I’ll demand will each of tech’s job and Cecily’s too.
Pay attention!. File a small claims action against Direct TV, naming the CEO in the suit. They will not show, you will win. Protect your integrity and your credit.
I think all you customers are stubborn pricks and just need to shut the hell up.
I am a service manager for Directsat in Eagan MN
My techs are the best and you customers are stupid.
Jperrone, if your reply here is representative of the company and of your techs, I think your reply says it all. You think we are all “stupid.” Perhaps, if your company was honest, was accountable for their actions, and thought well of their customers there would not be so many complaints. After the way we have treated by Direct TV, I have nothing nice to say. They have lied, and lied, including the tech to save his skin. He didn’t care that he blew up our TV and that he was his fault. He lied to cover up his error. The Supervisors who investigated lied and provided incorrect information to protect their backsides and that of their tech. Never mind their mistake had cost us over $800, after all we are just the stupid customers without which you wouldn’t have a job. Now, after 5 months of stress, Direct TV wants me to settle for $388 and indemnify them. That is not customer service. That is criminal!
jperrone- if you are any representative of Directv, they need to fire you immediately and cease any business with your company. To call complaining customers “stubborn pricks” will lead to nothing but loss of business for you buddy. I doubt you have anything to do with Directv and probably are just some overbloated wanna be, but thought I would comment anyway.
Your service sucks. Your service sucks. Your service sucks. I hac a free upgrade to genie two months and have had nothing but problems. Every cable in my house has been replaced. Every Direct TV box has been replaced many times. Keep having audio problems, phamtom phone calls that don’t exist, frozen pictures, etc, etc, etc. You send your useless techs out who don’t have a clue what they are doing, they replace a few things leave and more problems show up. When you call to complain you are given a appointment for a week out to send a tech. Don’t you fix repeat customers right away. Today after a tech and supervisor were here for hours, everything was supposed to be fixed. They left and audio problems show up. The tech comes back after we flagged him down on the street. He comes in sees the problem and leaves without saying a word. No I’ll be back or I am going to the office, nothing. He just leaves. I have 30 years experience in telecommunications and have never seen a more inept service agency as Direct TV.
They just don’t get it, I will only pay the rest of the dam money to them of
$25.00 a month out of $497.00, and I have paid them now of $250.00 so far
Do not use them no more. They will brake your deal and they
Will stick you with a big bill that you can not pay. So stay way from this co.
I have been a Direct TV customer for a little over 4 years thru a verizon bundle package offered thru Direct TV. Once Verizon took over and offered FIOS in my area the service was changed. I settled all bills with both Direct TV and Verizon. I spoke with a Direct TV representative requesting information on how to return the equipment and was told instruction will be sent along with boxes to return the equipment. The instructions never came and neither did the boxes. Three months later, I receive several bills stating that I owed $350.00. I reached out to Direct TV and they claimed the $350.00 was for an unsatisfied bill, which I knew wasn’t the case. I disputed the claim and asked them to send me a bill showing that I owed money. Of course that didn’t happen, instead they sent me an old bill that didn’t even match the amount they claimed I owed. The back and fourth went on for months and still no address, boxes, or instructions on how to mail the equipment back. Now I look at my credit report and low and behold DIRECT TV put a debt on my credit report! I called the debt company to dispute the claim and they investigated my claim and what do you know….the debt was for equipment!!! I have been calling DIRECT TV everyday for the entire month of September and October and I still have been unable to get this issue resolved! I am very annoyed and disappointed especially because I only transferred to Verizon for a trial period and had planned on returning back to Direct TV. I will NEVER deal with this unprofessional, unorganized company again. The way they treat their customers is disgusting!!!!!!!!!!! NEVER AGAIN!!!!!!!!!!!!!
I would like thank Mr White for his response to my e-mail,he is going to release me on my contract.So I am not going pay early cancellation fee.( 510.31 ) which I can afford.I,m sure he will remember my complaint.I would like someone at Directv customer service whats going on.my acct.#11052589 is closed.
THIS IS RIDICULOUS PLEASE PICK UP THESE BOXES IT HAS BEEN WELL OVER 5 YRS. I JUST DO NOT BELIEVE THAT I GET HUNG UP ON WHEN I TRY AND RETURN THEM..THEY THE DIRECT TV GIVE ME AN EXCUSE EVERY TIME I TRY AND RETURN THESE BOXES. THEY TOLD ME THEY DO NOT WANT THESE OLD RECEIVERS..SO WHAT DO I DO .OH MY JUST GOT HUNG UP ON AGAIN…
PLEASE COME PICK UP THESE DIRECT TV BOXES OUT OF MY HOUSE EVERY TIME I CALL I GET HUNG UP ON WHEN I ASK THEM TO PLEASE GET THESE OLD BOXES OUT OF HERE.
Hi, there is no information on my customer’s confirmation page that was emailed to me when I signed up for DIRECTV about the $33 rebate changing after 12 months. I contacted D-tv 5X’s and the issue is still here. So how can this be fixed? Where is D-tv’s proof that I was told about this? Every since 8/13 I was going back & forth with AT&T and D-tv about my $10 discount for being an employee of AT&T. The error I’m getting when I contact ATT is I’m getting the discount already because it is the same account # as previously but not one person from D-TV can fix this they keep saying it is AT&T problem but meanwhile me the customer is paying D-TV $10 more than what I am supposed to. Then my bill is never the same, my first bill was $68, now my bill is almost $200 how is that? What happened to my bill. I refused to pay a bill I know I do not owe. Another long time issue is I pay for on demand the Internet never works but I’m paying for it. It is not my internet connection my internet works for everything in my house expect Directv.
I pay the same thing every month, about 170 bucks for both internet and tv – however due to my negligence I didn’t notice I was being charged an additional 39.99 for the past 3months for the NFL a network channel that I do not watch nor care for. When I called I was informed today and I cannot remove the NFL network from my package, and that they will continue to charge me an additional 39.99 for the next 3 months (6 months total) I was also informed that we were all notified via “paper mail” and “online” that the NFL channel cannot be removed once it starts. Well … I’m one of those costumers that have the bundle package with Verizon, so I don’t get the paper mail and when I’m online, I pay Verizon. So basically I did I NOT receive any of the notifications and although they understand, I was told to contact corporate that they might be able to remove it. I understand your business and how you make money, but this is a total scam. I now have about $100 past due and they will continue to charge me making my total Bill apprx 220.00 – and I do NOT watch NFL. I plan to leave this company as soon as my contract is up. Thanks for nothing. Never again. – Cynthia Salinas
Please contact the Federal Trade Commission at (877) 382-4357 or file a complaint at http://www.stc.gov.
I contacted Directv and asked to drop all the dedicated sports networks (ESPN, NFL Netwk, NBA etc) I was told that would be fine. Called back to get it done and was told it was not possible without losing many other popular channels.
I asked to speak to a manager (twice) and was declined, Finally was placed with one, but I honestly doubt the person with whom I spoke was anything but a senior sales rep. I asked for a contact and name for the group that ‘creates’ the channel lineups. I was again denied. I am just about ready to leave them, but I’m waiting to be sure I have finished my iniital contract
Help
I have DirecTV for about 6 to 8 years now and they are the most disrespectful Company I have ever had to deal with so for over s month I had been dealing with claims department with Yvette Martinez and her office and like 5 other co workers. I did Everything they told me to do over & over and first of all I came home to a tv and Xbox that wasn’t working do I looked behind box it had sticking clear stuff coming out of box ozzing out of bottom of box behind card side of box so I wiped it off and it started eating by Wood sidebar and I got it on my hand and it starting eating st my hands so I called DirecTV and they told me to take to repair shop and did and paid the shop and they couldn’t repair a 1 year old 60 in tv bc it blow out main board and he even looked st DirecTV box and seen what was coming out of box was mercury and it was very danger to keep in house with 2 year old.but I keep it bc I wanted DirecTV to test to see what I was exposed to.I have all my pictur