CVS Corporate Office - COHQ

CVS Corporate Office

How would you rate your experience with CVS Caremark ?

[Total: 56    Average: 2.1/5]

CVS Caremark Corporate Office Address

CVS Caremark Corporation
1 CVS Dr
Woonsocket, Rhode Islnd 02895

Contact CVS Caremark

Phone Number: (401) 765-1500
Fax Number: (401) 652-1593
Website: http://www.cvs.com
Email: Email CVS Caremark

CVS Caremark Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

CVS Caremark Executives

CEO: Larry J. Merlo
CFO: David M. Denton
COO: Per G. H. Lofberg

CVS Caremark History

CVS was founded in Lowell, MA by the Goldstein brothers in 1963.  By 1964, there were 17 CVS stores selling primarily health and beauty items.

In 1967, CVS opened its first stores with pharmacy departments in Rhode Island.  In 1969, CVS was sold to the Melville Corporation.

By 1970, there were 100 CVS stores in the New England and Northeastern US.  In 1972, the chain acquired Clinton Drug and Discount, which nearly doubled the size of the chain.

In 1988, the 750th location was opened.  In 1990, the chain acquired the 500 store chain Peoples Drug.  The stores were converted to CVS branding in 1994.

In 2004, CVS acquired Eckherd Drug, a 1200+ store chain.

The acronym CVS was said to originally stand for Consumer Value Stores.  Former CEO Thomas Ryan says it stands for Convenience, Value and Service.

CVS currently operates over 7000 pharmacies in the US.  The CVS corporate office is located in Woonsocket, RI.

 

CVS Caremark FAQs

Question 1: What is the phone number for CVS Caremark?
Answer 1: The phone number for CVS Caremark is (401) 765-1500.

Question 2: Who is the CEO of CVS Caremark?
Answer 2: The CEO of CVS Caremark is Larry J. Merlo.

Question 3: Who founded CVS Caremark?
Answer 3: CVS Caremark was founded by in .

{ 630 comments… read them below or add one }

J Diehl May 14, 2018 at 2:15 pm

The lawn, bushes, and mulch beds are an eyesore at your CVS store at 426 Robinson Ave. Barberton, Ohio 44203. Businesses need to take care of their properties responsibly, as they set an example for the rest of the surrounding community. Thank you for your prompt attention to this matter.

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Harriet Bornstein May 11, 2018 at 3:15 pm

Attention: Mr. Larry J. Merlo, CVS CEO
On August 13, 2001 I had a complete hysterectomy. Immediately after the surgery, while still in the hospital, I was given the Estradiol Patch to control symptoms of surgical menopause. I have been on it ever since at a dosage of 0.05 mg which was to be applied “once weekly.” Had I not been given this patch I would have experienced horrific symptoms as the normal progression of the loss of estrogen wouldn’t have happened gradually with normal menopause.

Up until this day, I have remained on hormone therapy to control symptoms and protect against osteoporosis. I have added Vitamin D and Calcium to my diet, exercised and ate calcium enriched foods.

On April 10, 2017 I picked up a refill of my prescription. The prescription read 0.05 (Sandoz) “once weekly” Each time I was given the prescription throughout the years it would be written as such, 0.05 “once weekly”

After approximately 1-2 weeks I started having severe hot flashes which I had never had experienced to this level. They were becoming debilitating. I also developed severe insomnia, irritability, depression, mood swings, fatigue, and panic attacks.

CVS “never” informed me of anything new about this product. My symptoms worsened over time and I called my primary care doctor at Mass General Hospital and made an appointment. She ran blood work on 7/13/17 and all seemed fine. I became completely frustrated and she questioned that I might see a psychologist. I had seen someone prior due to family issues, but, now something was different.

On Sunday, September 3, 2017 I started researching the estrogen patch 0.05 from Sandoz. Something just popped into my head after almost six months of being on this patch and I was desperate for answers. While researching I was “shocked”. The information provided said it was to be used “2X weekly” to achieve the 0.05 mg dose. For almost six months I had been given this incorrect dosing. If I had not found this out myself I can’t imagine how long this would have continued.

After having a bone density test on 10/27/17 my primary care physician sent me a letter noting “these test results are abnormal” and recommended me to a bone specialist for further management. I also saw an Endocrinologist who at first said I had “some” bone loss, but, later determined “significant” bone loss.

The package insert states with regard to osteoporosis “prevention of postmenopausal osteoporosis”.

I had submitted a claim to your company and have been working with Shannon Ortiz an examiner in the Risk Management Department. She has been, in my opinion, very disrespectful to me. When I first spoke with her about the issue she commented that she herself had hot flashes and it was completely normal associating it with menopause. I told her I understood that, but, it was being treated with the estradiol patch for over sixteen years. She belittled my symptoms and kept referring to herself. I told her the severe symptoms were due to the decrease which was cut in half over all these months. She offered me $5000 and said that’s it! I spoke with an attorney several times who I have not retained up until this point. I called her on several occasions and forwarded all my medical records, etc. It shows all pertinent information regarding onset of depression while noting no severe depression prior to stopping the correct dosage. Also, other reports of my bone density, etc.

After she reviewed my medical records she said “we’re not going to offer you anything more, you can take it or leave it and if you get an attorney we won’t be paying you any more.” The issue is her nasty tone throughout all these conversations.

Look! CVS caused this problem, not me! I don’t deserve to be treated like this. I didn’t give the incorrect dosing over six months. Now, I’ve become paranoid about medications and each time I receive “any” medications, I’m checking and rechecking the pharmaceuticals they come from, color, shape, size, dosage, and side effects CVS might not be telling me about.

I will change pharmacies and go to the media if nothing is done and given the respect I deserve as a “customer”.

I have much more to mention, but, these are the highlights of what I’ve forwarded to her.

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Richard Gambatese April 12, 2018 at 2:03 pm

To: CVS
I want to send a note to give high praise to your pharmacist, Max, who works at the CVS pharmacy on Bee Cave Parkway in Bee Cave, TX.

Max is always very professional and consistently maintains a positive attitude. He exhibits a high degree of knowledge regarding not only the prescriptions he dispenses but the complexities of insurance reimbursement. I can’t tell you the number of times he has gone the “extra mile” to help my wife, Connie, and myself with our prescriptions. Max represents CVS to the highest degree and we are so glad to have him as a “partner” in helping us manage our heath care needs.
Regards, Richard Gambatese, Bee Cave, TX

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Maureen McKerracher April 5, 2018 at 3:08 pm

Attention: Mr. Larry J. Merlo, CVS CEO

Mr. Merlo,
Today I had an incredible visit with your NP Marcie Ambrose at my local Minute
Clinic. In all the years I have been living here, I’ve not met a more thorough and
thoughtful health professional. With employees like her, your business is sure to
enhance it’s reputation for above board care.. Thank you! Maureen McKerracher

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Charles K. Hyde March 13, 2018 at 2:28 pm

Dear CVS HQ staff:

There has been a nearly total “meltdown” in service at your store located in Pittsfield, MA
at the corner of West Street and Center Street. This has been going on for two weeks or more. There has been a terrific turnover in the staff, apparently because most of the pharmacists have quit. I find that they need at least two full days to fill a prescription made using your phone system. At minimum, CVS needs to add a message to the automated phone system warning customers to expect a two-day delay in getting prescriptions filled..
I have been a loyal customer of CVS for more than forty years, mostly in Michigan, but more recently in Pittsfield, MA. I am now beginning to consider other pharmacies for my business unless these problems are promptly fixed.

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Maureen February 5, 2018 at 6:34 pm

To Whom this May Concern,

I just returned from a visit from my local CVS located in Byram Township NJ. I have been a customer since it’s original opening on the corner of Acorn St. and Rt. 206 N.

As I entered the store, I was greeted by the loud scolding the store manager was giving to the sales clerk “Pedro”. For the 10 minutes or more, the condescending verbal lashing filled the store. Other shoppers shared raised eyebrows and obvious solidarity in the absolute unprofessional nature of the event all were enduring. One other shopper and I shared our concern for the clerk who was subjected to such public humiliation.

As I was towards the back of the store, closer to the pharmacy, the verbal lashing loomed closer as the manager continued her assault on the clerk as they moved through the store.

Upon checkout, the clerk greeted me warmly and professionally. I commented that I felt the situation and behavior of the manager was highly inappropriate. He repeatedly apologized, however I felt it necessary to extend my sympathies for what he was subjugated to.

Byram CVS has always had the feel of community and friendliness however if this is the direction of change it is going, I will seek another establishment for my purchases.

Sincerely,
Maureen A.

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William Weber February 2, 2018 at 11:17 am

I received a $5.00 Extra bucks reward from CVS I went to 2 CVS stores and neither would honor it. I then called corporate and spent 20 minutes on the phone with a person who refused to help me., I can not find out why I was given this reward and it is not being honored.

Bill Weber

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Karen January 25, 2018 at 2:45 pm

My husband required infusions at home in June 2017 and Coram required a credit card payment of $700 plus for advance payment which we did. Then we received a bill for $554 in Oct. 2017. I called and got no straight answers but figured new person and figured it would be attended to. Then I called back in Dec and was told they hadn’t received medicare processing until that week. I expected our refund to be processed within 30 days. After I hung up I verified that medicare had processed in June of 2017 and no record of it being resubmitted. Today I called and still not processed but would request it today and will be another 4 weeks to the credit card. That bill had been paid and repaid since last June. The least you can do is process a check to us directly when it has been a full 7 months, a wrongly sent patient due bill, being given incorrect information about Medicare billing and last inaction for issuing a refund! This is no way to treat your customers. It appears to me that you are holding money for reasons that are not good. Or, are your business practices just bad? On top of that there is no way to contact your corporate offices to rectify these issues. Therefore, I am using this public forum!

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K Borst January 24, 2018 at 7:13 pm

I often visit CVS to fill my prescriptions for my family and have excellent care. But whenever
Nikki serves my daughter and myself, she is always extremely RUDE and unhelpful! Because of Nikki, I want to take my business somewhere ELSE!

Please Help!

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Sharonda Wilson January 22, 2018 at 12:42 pm

I am very upset with CVS. They have a typo on their end on the website and as a customer I am thinking that I will receive what I ordered. The three customer service reps was not helpful at all and I am a unsatisfied customer. The reps did not say sorry this is a typo and that they will take it down and compensate me with anything. Awful customer service. I will not do business with CVS again it was not handled the right way.

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Mary January 17, 2018 at 4:01 pm

Unfortunately if you are sick and try to get a prescription filled at the CVS in Burtonsville Maryland your pain will quadruple with this poor service that you received at that particular pharmacy . Unfortunately I had to go there several times and I’ve never been able to get my prescription without having to return to 34 times a day and maybe get it the next day or the day after I have been on the phone for four hours today trying to get my prescription they told me they were going to contact the doctor never dead I ask them the question that they wanted to ask the doctor they said I cannot get them that answer they have to contact the doctor once again they never did so now after spending over four hours I contacted them back and said would it be OK if I have the doctor call you well of course now the doctors office is closed so I will suffer with this ulcer pain in my stomach for the rest of the evening because of their incompetence. Never wish anyone any discomfort but I sure wish those find Mrs. Whitfield the paint that I have to feel when I get up set of just trying to get a prescription filled by them maybe then CVS will upgrade their services to its customers it’s ridiculous that they fired all of these employees with the mounds of money that they are making and then turn around and give their customers the worst service of any any store that I have ever entered. customers should boycott make a hell of a lot of noise in order to bring back quality service it’s time for this to go on the news

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J. I January 5, 2018 at 9:38 am

Your minute clinic took advantage of a 72 year old American with polio by telling him his insurance would cover all of the flu shot. A bill came in the mail for $95 dollars, which is now in the hands of a collection agency. After speaking with several people under the CVS umbrella, nothing was rectified. deceitful practices will be met with lawful litigation. SHAME ON YOU

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Deborah January 3, 2018 at 6:15 pm

My husband’s insurance company made us change to CVS Specialty Pharmacy and it has been a nightmare for over a year. Just trying to get a copy of his new insurance card to them has been virtually impossible. They are the most incompetent company we have ever dealt with. They are going to kill someone with their incompetence.

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Glen November 29, 2017 at 11:41 am

Caremark has not been able to get anything right in getting four drugs script-synched since back in April of this year; cust serv “specialist’s” Sherri and Brian have not followed through on they stated they would do even after leaning messages and no return phone calls.I need an immediate ret call by someone in extreme upper management to make them aware of my unnecessary plight caused by the inept staff at CareMark…

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Craig Steinberg November 10, 2017 at 1:58 pm

I have been trying to enroll a new pharmacy with CVS Caremark for many months.
Can not talk to anyone concerning the delay.
Please Email me with the a contact person.

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Maryann Ruiz November 9, 2017 at 9:02 am

I faxed over a verification of employment form for one of your employees who is trying to get a mortgage. I was given the fax# of 847-554-XXXX. As of today, I have not received this back. Please advise on status or who I can call to follow up with. Your employees closing will be delayed without this.

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Craig Taylor October 24, 2017 at 1:09 pm

We received the dreadful news yesterday that CVS has severed its relationship with the
practically life saving’ Blink Health company. Obviously CVS has once again put its
ever increasing profits well ahead of its customers well being. This is not news is it !
In Nevada, Walgreen’s and CVS enjoy the luxury of a duopoly. Those two own it !
Unfortunately for consumers, most especially seniors, these two shameless companies
want nothing to do with any websites or dot coms whose purpose is to save you money
on prescriptions.
” Rape, Pillage, and Profiteer ” the mantra of both CVS and Walgreen’s (its evil twin !)

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Johnnie B. Schliegelmeyer October 12, 2017 at 5:57 pm

I write to you today with regards to coupons with the dollar/dollars off coupons or the coupons with percentage off on the coupons. These coupons always expire before I am able to use them. Always in the middle of the month. I am on a fixed income so I can only get my prescriptions in the first week or so of the month. Many, many of these coupons I can use. Like today, when I got my prescription, all the coupons were expired or I couldn,t use them for one reason or another. Can your company come up with a solution? These coupons surely save me much in Dollars. I can’t stretch a penny any more than I am now. As for as your employees at the store in Ponchatoula, LA, you have the BEST there is. All go out of their way to make sure the customer has what they need. The store is exceptionally clean and not cluttered. The druggist and others know most people by name and face. This is an exceptional trait. I love it. The store # 5294

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Diane Moore October 9, 2017 at 5:55 pm

I worked in the Auburn,Ma store for over 13 years. I have seen many changes,most not for customer service,and recently was very embarrassed at my church. We set up a flu shot clinic at our church for yesterday,October 9th…..We had all of the forms filled out and the people waiting….NO ONE SHOWED UP. Our Parish Nurse stopped at the store before church to verify!!!!!! What has happened to your care of clients and the community?????

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ALLIE September 24, 2017 at 8:54 pm

✓ Successfully redeemed coupon code CVSREWARDS1

$50 Dollar Reward Offered To Me From CVS HEADQUARTERS!

Sent IN EMAIL: GallDoe at yahoo.com

Please Send Me The $50 Dollar Gift Card To My Mailing Address Please!

Sincerely, Allie GallDoe at yahoo.com

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Bijoux Faraj September 23, 2017 at 4:15 am

Seriously? You are going to go above and beyond what the CDC guidelines dictate, guidelines that were written by PROP and Kolodny and host of other less than honest people spreading misinformation about this whole opioid “epidemic.” You are not going to practice medicine, apparently. I’m thinking that would be illegal.

As a company providing a product that sick and pain-ridden patients rely on, you are doing your customers a disservice. You have no business overriding a legitimate prescription written by a doctor who works hand in hand with their patients. How DARE you.

CVS needs to step back and rethink this policy, because I am willing to bet it is going to rear up and bite you in your corporate behind. By restricting opioids to pain patients who desperately need them, you are going to contribute to the suffering of many people whose only crime was to incur an injury or illness that causes them to suffer from terrible pain. Believe me, most of us have tried Yoga, Feedback, NSaids (which often contribute to the destruction of the stomach, liver, kidneys and intestines), Neurontin (which kills new brain synapses), electronic stimulators and a host of other treatments that in many (most) instances DO NOT DO SQUAT FOR PAIN. The reason why opioids are still being used is BECAUSE THEY WORK.

I am urging everyone I know (and I have a very lengthy list of followers) to boycott CVS. And I know they will.

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Susan Kimberly Johnson September 19, 2017 at 1:07 pm

Hello CVS Corporate Office,
I write to you today with regards to prescription bottles.
CVS seems to try to be fairly responsible when it comes to no longer selling cigarettes which must have hurt your bottom line. You have a phone program that reminds patients of upcoming prescriptions.
However, there are two things that CVS could do more responsibly.
1. Even if I only buy 1 thing, I still recieve a receipt that often measures 9″ to 11″ long. Seems like a tremendous amount of paper when nearly everyone leaving the store throws in the regular garbage cans. This waste oes to the dump and frequently is not recycled.
Go paperless and/ or shorten the receipts significantly. I know this is a marketing opportunity in your minds but it’s really not.
It’s just wasted paper and ink.
2. My spouse and I have been collecting empty pill bottles for 14 months now. We have over 40 bottles in a grocery bag hanging in our linen closet. There doesnt seem to be any place to recycle them. When i think about all of those bottles and the multi millions of them that are handed out…it blows my mind.
I can think of a few ways to reduce the costs, reduce the truck loads of bottles and be an even more thoughtful company about our environment and the massive impact you could have by doing some of these things.
I would love to speak with someone about putting some of these ideas into play.
Please contact me at
Femagirl1 AT aol.com
Thank you,
Best Regards,
Susan Johnson

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Rosie carreon September 8, 2017 at 4:31 pm

Hello, my name is Rosie. I have an issue that I would like to address. I have been a patron of CVS for over 15 years and have never had any issues. I had back surgery and it’s very difficult for me to get around so I usually use the drive-thru as much as possible. Your store located at the corner of Bitters Road and Nacogdoches, in San Antonio, Texas has had the window in the drive-thru broken and not replaced for over two weeks. This is very inconvenient and and unacceptable. I had to get down from my car which made it very difficult. When I went in the store I asked the store manager when the broken window would be fixed. He just raised his hands in the air and looked at me and said nothing. Any assistance that can expedite this issue will be greatly appreciated. Thank you.

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Rod August 28, 2017 at 7:08 pm

There must have been a transition at the Winfield, Illinois store because the last two months my prescription that I have been getting there for the last 5 years, wasn’t ready again. They once again didn’t have the common pills that everyone else has on hand. In addition my long time Pharmacist has been replaced with a rude young man with a foreign accent that apparently thinks talking to people like they’re children is a great management style. Whatever happened here; this has become a pharmacy I don’t want to deal with. Sad.

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Leslie August 15, 2017 at 10:39 am

5 STARS IN MADISON CT

My family goes to CVS in Madison, Ct, we recently had a very serious health issue, the Pharmacist there, John, treated us like old family friends, he was helpful and went above and beyond the call. All the other pharmacists are helpful as well and the staff is great.

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erlene mccoy August 8, 2017 at 4:38 pm

Had a manufactures coupon for $2.00 off a purchase over $2.00 When i tried to use it on a $4.00 purchase the cashier said the coupon did not look valid and called a manager . She looked at it upside down , inside out . held it up to light etc and said it was not VALID. I told her I have used similar ones in every store and never any problem. She just repeated amount due for my purchase and walked away. Very humiliated. Used elsewhere after with ZERO problem. Wesley chapel fl. store.i have attempted to send E-mail [3] times to coporate pffice and would not go through

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Carmen Rosillo July 13, 2017 at 3:46 pm

I have never in my life felt so humiliated. I was shopping at the CVS store on135 Pierce in Daly City with my daughter and pushing my son in a stroller. We had been shopping for about 30 mins,
My daughter in the makeup section with me son. The whole time she said the employees were looking at her the wrong way. I was walking around the entire store looking at everything. We finally made it to the cashier and paid for all the products we had chosen and it was weird how the cashier (Javin) was stalling us as if my credit card wasn’t working. Once time passed my payment went through and as I was walking out of the store I was approached by two police officers stating that the employees had said that me and my daughter were suspicious of shoplifting. We were faulsey accused of a crime me nor my daughter committed. Thr police officers asked to search the baby stroller and they found nothing. They searched me and my 14 year old daughter and found nothing. I felt so embarrassed and humiliated. CVS employees racial profiled me and my daughter and they didn’t even have the decency to apologize after they known they were wrong. They discriminated against me and my daughter and not a damn sorry from neither the employees or manager.

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jackG July 8, 2017 at 12:11 am

Lots of complaints but in our Gurnee IL. store there is a pharmacist Jeff. He goes the extra mile to serve the customer !!! I could not be happier to have CVS CAREMARK as my provider for Meds. Also the mail order Palatine IL. is very good at helping me with any problems. Love the E-mail renewal plan also and notices . Keep up the good work !!

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Deborah Hargett July 7, 2017 at 6:37 pm

We were made to switch to CVS Specialty Pharmacy by our insurance company in January 2017 and it has been a nightmare from day one. From delivery problems, infusion issues and billing we have had nothing but problems. Whenever I call I have to talk to a different person and get different answers. Nothing is ever resolved. Now CVS refuses to send any further medicine for my husband because we owe them over $2000. that would have been paid if not for their continued mistakes. CVS does not want to admit that the left hand does not know hat the right is doing. They only want to penalize their customers for mistakes their workers are making. CVS Specialty doesn’t care or they would fix the problems.

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Louie Whitestone September 10, 2017 at 2:28 pm

You are absolutely correct. It got so bad with Caremark that we got permission to get maintenance drugs through CVS. They change Pharmicsts like we do socks. Not much better but it puts a face with the errors. Worth a try.

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Sam July 3, 2017 at 7:18 pm

I’m a stage 4 cancer at one of the leading cancer institutes in the world. My Oncologist prescribed a supplemental to go with my chemo that was scheduled on a Monday. The Friday before cvs/Caremark called and told me the drug was denied. Thanks for making my weekend so my chemo has been cancelled.
I called to discuss this with the cvs/caremark Oncologist but there isn’t one, so then they want me to appeal my case but I’m not begging them for my life.
So, will someone please put me in contact with the cvs/Caremark cancer team so I can find out what they recommend for my treatment ? They obviously know more than my Oncologist (who happens to be a professor of oncology and a resident at one of the leading cancer institutes in the world)
So please !!! Someone anyone help me to contact these medical savants ?

One bit of comfort knowing the scum CEO of this company is comfortable making $12.6 million per year.

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Cindy July 1, 2017 at 5:33 pm

I doubt this this will make it to the desk that will handle this issue but I feel I need to bring this to attention of your corporate office.

I live in a small rural town called Arcadia, Florida. CVS stores sits at the busiest intersection with traffic coming from the west coast to the East coast and traffic going North or to the next intersection to go West. At any rate, it’s a busy intersection everyday.

My complaint concerns the outside and inside appearance of the store. The grounds are not kept and I mean there is trash outside the front entrance and along the highway. Hedge is unkept and parking lot always has trash lying around. Grass is not mowed. Inside of the store is not much better. Don’t think the floor has been cleaned since it opened.

Just to the South of this intersection is a bank that maintains their grounds and directly across the street from CVS is a city maintained splash pad.

CVS is an eye sore for our little town and this busy intersection. The city has a main street organization that takes pride in the appearance in the downtown. We have revived our downtown businesses with antique stores and during the winter months our little town is bustling with winter tourists.
I’ve stopped shopping at CVS because I just can’t stand the sight of the store and unkept appearance.

I hope this matter of concern will be handled in a timely manner.

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Sandra Siebert June 29, 2017 at 3:50 pm

Hi, I have been taking my business to CVS in Albertville, Mn 55301 aim very, no extremely disappointed in this Pharmacy. I have been waiting for 3 weeks, if not longer for this Pharmacy to receive my clear nicotine patches. The associate’s keep saying they will order them, but they never do. I called them yesterday, the associate told me they should be in between 12-12:30 yesterday. So I call them this morning. I ask the guy who answered the phone, if my clear patches came in yesterday. He says hold on, without getting any of my personal info. And left me on hold for 15min. He still has not come back on the phone. So I hung up, and called back, this time a gal named Asian answered. And I explained I called and was put on hold for 15 min. Well then she says, can you hold I don’t know how to check for sure. Iam yes I can. Well she left me on hold for another 15 minutes. So again I hung up and called back. This gal who answered took my information and checked. She said no we didn’t get them. Iam fit to be tied. Cause I called in the begging of the week. And talked to Jim the Manager. And explained to him what has been going on. And I also explained I’ve been dealing with this for 3 weeks, if not longer. All he did was kinda laugh and said he would give it to his girls, or take care of it himself. I stated I prefer you take care of it. Well he gave it to his girls. And here I sit still waiting for them, iam very disappointed with this CVS. Iam sencerly thinking of going to a new Pharmacy. And this is not the first time I have had to wait and wait for my order. Thank You for your time. Sandra Siebert (612)-219-XXXX. My email address clearcreakcowgal at msn.com

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Joy June 27, 2017 at 5:50 pm

Hello,

I would like to apologize to Timothy, one of the Managers at CVS in Oxon Hill, MD. I called the store and posted a statement last week that when I left the store on June 17, 2017 and later that night I looked into my CVS bag to get my Father’s Day cards out and gift cards, I saw that (3) of my gifts cards were missing. Yesterday I looked in a bag that was in my vehicle that day and at the bottom of the bag between some clothes, I found the (3) missing gift cards that I reported missing. Again, I apologize for any confusion that I may have caused. Thanks!

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Janet Fuller June 27, 2017 at 5:41 pm

When there is a problem between ordering refills on the home computer and picking them up half the time the order doesn’t go through. I receive a confirmation email but when I go to pickup I am told they never received the request. I ask for help and all they say I should call unstead because it it easier. I ask them why have refill option online and they say not their problem. It is a problem for me. I don’t get a phone call or email saying it didn’t go through…… I do get an email saying the request went through. Herriman Utah CVS tells me they can’t fix the problem. I ask them to tell someone so it can get fixed. If they let me know there was an issue I am happy to help resolve it but I didn’t know so frustrating

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Barbara Normyle June 23, 2017 at 6:02 pm

Someone in the corporate office decided to take Benicar off the “list” of formulary drugs with their SilverScript brand insurance,therefore I had to file an formulary exception to continue on Benicar. My prescription last month was $27.00, with the exception it is $107.00 because CVS wants to protect the bottom line instead of protecting consumers. I signed up for SilverScript in February and as of June 1, CVS corporate decides to change policy instead of waiting until the year is up. This is not what I signed up and therefore I a breach of contract. I have no choice , do not take my meds , pay the higher price or go generic. Someone who is not my doctor is making a decision for me and my health .There is a generic available but I don’t believe in generics especially where my health is concerned. This generic did not just appear and has been available for quite some time. So why now in the middle of my contract. I want the individual or individuals who made that decision to contact me and explain their decision. Whatever lies I will be fed you know it to line the pockets of executives for their executive package. Barbara Normyle

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Ed&Betty Voyton June 19, 2017 at 12:56 am

Recently, we(my spouse and I) were there, as we travel a lot since we are retired, and it is disgusting.These stores claims to be claims to be consumer friendly, yet, the employees are treated unfairly. Case in point, I know for a fact, for my spouse and I were lied to, by a manager about security,only to see and hear employees were fired for trying to protect us, but, we find out, we weren’t the only ones lied too. Employees were fed lies, that they be protected, and were they? NO! One employee, my spouse and I witnessed, being jostled by a shop lifter and we find out they were fired for their being submissive in the altercation. When asked, about security. CVS did nothing, to protect us or them. We erred, you ,cvs, did something, two weeks after that happens, the prices went up, anywhere from mere $.05 for candies, to $3.75 for the likes of toiletries and laundry and dish detergents! Seems, CVS you want’s to avoid lawsuits from the employees only to lie to them. You had employees be threatened in likes of other states, i.e., NY only to be given “oral counseling” only to be let go. An employee in California had her hair yanked out by a shop liter, and was sole bread winner since her husband has terminal cancer, and has three young children age of ten be let go, after her manager also promised security in the store! Another shift leader was let go, locally, for reporting to the police a complaint another customer,besides ourselves,had of seeing a shoplifter not only put things in a duffer bag, and take out, put back in, what he was stealing, only to make it easier to take out a sawed off shotgun possibly to try keep hidden from our view, but but he seemed threaten someone, possibly that a non-CVS’ employee say him(asin my spose and I) and he threaten that CVS employee and you loss prevention team, did NOTHING! Or mistake your LP fired that cvs employee trying to put us out of harms way. Lately, we have noticed, several stores are now only sataffed with an overnight cashier and pharmacst in your 24 hour stores! And no security guards either! WTF! Another location, you had two employees were given “oral counseling” from their fear of their life of a person was labeled suspicious, and be told to “profile all suspicious persons, do not put themselves in harms way, called 9-1-1, in New York ! Yet you tell us consumers our employees are not to “shadow” or “just follow ” potential shoplifters. What???
Not only were these employees later fired! Our issues we demanded to speak to a regional GM! When we called,to be informed the time he be there, we happen to arrive earlier, than the promised time, we asked to see, him. Well, apparently they did not anticipate us, and my spouse actually caught him and who we later was told his appointed manager to this store,(and perhaps,his wife or girlfriend, or tramp on the side hussy, my spouse saw her, wipe off lipstick off his cheek, and he had to pull up his trousers, tuck in his shirt, and zipper up his pants!! Yet, you have other employees, having tit-a-tet’s in break rooms, restock expired merchandise on the sales fllor, just make others like myself get ood poisoning ! In fact, when he did see us in a particular store. And “expressed concern and addressed” our concerns! NOT! Who was/are you kidding, CVS? If your employees. are trying get bonus’ by being short staffed, or those employees that have a clear conscious, only to be let go, I say to CVS, you are not our favorite store, nor my families, nor our friendly and pharmacy of choice.. You, CVS,seem to protect those thieves, more so than their your own employees. Another location, one pharmacist looked like she was in her third trimester, and asked to make sure no bleach be used to cleaned the ladies room, her plea was ignored as she asked they ventilate the rest room or install an exhaust fan! Her request, denied! Not good cvs. Not good!
You, cvs, on the other hand are breeding ground of what is wrong with America!
YOU, CVS are not well manned, and yet in the stores we been to, nationwide,there is a constant, stench in the store of not only cigarettes in the stores, and you claim to be “smoke free” !?! Waste baskets are filthy, the front off the store trash are constantly over flowing every day, and even these claim to be new stores, the toilets apparently only cleaned once a month, and expired food put back on the shelves! We have seen this too! I am sure you have OSHA several, violations, go unanswered, for I retired from OSHA! Seems today’s OSHA reports go unanswered for OSHA can’t come in unannounced, today’s OSHA, must give those stores a head’s up before they arrive, so the warnings cannot be issued. These so-called shift leaders could care less for those that are hard workers. Case in point, one employee we witnessed, was told to “shut the f*** up”, “not necessary to inform the customer on “our”return policy”! Another time, to deliberately, do a complete about face, when a theft was happening, they be told, ‘let them walk(in this case run)without paying for the stuff they are stealing”, bumping me and pushing my grand-children to the ground, to get a clean get-a-way. Did your employees check up on our grand kids or tke state,ment! The management told us, we don’t do that here, you shop at your own risk!?!? after 10pm at night?!?!?! It’s no wonder CVS prices go up on the stuff gets stolen! The employees are frowned upon, trying to make an honest wage, and the management, oh DON”T GET me started, it’s no wonder you stores cant keep people! Even your local LP do nothing. They simply tell managers under their direction sweep it under the table and all under their reign of terror, get their corporate bonus, they pass it down to RG an GM’s, not the employees. We erred, thge employees who keep quiet get a measly raise. Those worked more ten plus years and bound to make more money than a store are let go, just because, they are employees “at will” i call that a week reason to have turnaround! Cvs you they have high turnaround! You do a nice job of playing favorite too, for those you keep, The hard workers, be treated with no respect, you enforce nepotism be the core values instead of of dying breed, of the hard workers, you don’t care! Yet, insist on hiring young kids, for positions they can get away with policies you, yourself do not enforce! CVS doesn’t stand for Customer Value Service, stands for Convoluted/conceited vindictive SOBs!
Lety your stock brokers what are doing wrong? I double dare you be upfront to them!

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Cynthia June 10, 2017 at 10:41 pm

CVS and it’s Pharmacy at routes 29 and 73 in Zeiglerville, PA is a joke. They are unprofessional and totally ignorant. I was helping a friend just released from a hospital post surgery. On the way home from the hospital we went to the drive through to fill the needed prescriptions. We were in line behind another car well before 6 PM. When we got to the window at just before 6 PM. A redheaded guy/pharmacist said they closed at 6 but he would fill the order. A mousey brown haired girl came to window to hand out the order but, it was only half completed which she new but, started to close the window any way. I rang the buzzer and another mousey brown haired girl came up to the window and insisted on closing the window. I asked for the original pharmacist who took the order – the store manager came to the window and said that pharmacist had left already which was not true. These people just wanted to close the drive thru at exactly 6 pm – even though we had been told the order would be filled and even though we were at the window well before 6PM. A real bunch of unprofessional jerks. The manager of that pharmacy should be fired.

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Tiffany June 8, 2017 at 3:31 am

I bought a liquid foundation 2 days before returning. When I wanted to return with the receipt in hand, Carol adamantly denied me a refund at first and said it was impossible. She advised to wait for the woman that helped me the day before. I waited patiently for 30-45min just to make an exchange. While waiting, she persisted to argue with me and blamed me for her temper. The next day, I came back to return the makeup for another one (same brand) because that color did not match either. Carol yelled and told me no. I remained calm but was disturbed by her total disregard and disrespect for me as a customer. After explaining again, that I have only made a return a few times, she angrily said ok but she would never allow me to make a return again. I was appalled by her delivery and words and shocked that CVS would allow this behavior. To reiterate, I only returned makeup twice because the colors didn’t did not work out for my skin tone and my skin is very sensitive. The return and/ or exchange was made within one or two days of purchase. As a customer I have a right to make an exchange or return if something doesn’t work out for me. The manager Carol was extremely rude to me and made accusations that I make returns too often even though I’ve only been to this location a few times. I simply wanted to return makeup I bought 2 days ago and then exchange it for a different color of the same brand. Every time I have gone to this 14735 Ventura Blvd. Sherman Oaks, CA ( which have only been a few) the manager or supervisor Carol has uttered rude comments to me and was unwilling to help me with simple concerns or questions. She has discriminated against me based on race. I feel extremely uncomfortable going back to this location. She is very rude and others have witnessed her cruel behavior. I will never come back here again. I’ve spent thousands of dollars at CVS but this experience was too traumatic to want to come back. Carol was prejudice and completely discriminated against me based on race .

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flora page May 3, 2017 at 4:30 pm

i went to my doctor on may 2, 2017 Tuesday and had a shot in my neck for a nerve problem that I have been having. they called or faxed a perscription to CVS in Dillon S.C. at about 11:30 that morning, I had to go the beach about 2 hours away and did not get back until about 5:30 in the afternoon to pick up my med when I went to get them they said that they did not have them and no one had called or faxed them in. i. called the doctors office the next morning and they had sent them about 11:30 Tuesday after I left the office. I called the CVS on Wednesday and they sad the would have them ready about 1;00 Wed. I ask her why they did not have them on Tuesday when I went by she checked the computer and said that the order cane in on Tuesday and did not know why I could not have gotten it Tuesday AND I DONT UNDERSTAND IT EITHER BUT THIS NEEDS TO CHANGE BECAUSE THIS WAS PAIN MENICIAN FOR ME . IF THIS EVER HAPPENS AGAIN TO ME IWILL CHANGE DRUG STORES. THANK YOU FOR READING AND I HOPE YOU CHECK ON THIS. MRS . PAGE .

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flora page May 6, 2017 at 10:41 am

I would like to here from you

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Diane April 27, 2017 at 1:04 pm

I’d like to say that the parking lot landscaping at the Turlock, CA, Geer Road store is awful. It is not only a bad reflection on CVS but doesn’t help Turlock look any better either.

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Janet Goding April 19, 2017 at 3:34 pm

My husband and I had our prescriptions filled at the CVS at 401 E Mercury Blvd Hampton VA until TriCare notified us of a change back to Walgreen’s. I called the pharmacy to transfer both of our prescriptions and was hung up on (month of Feb 2017) so I drove down to take care of this in person. I was told that I had “too many” but my husband’s was done on the spot. I attempted to take care of this on the web site, which is no help and doesn’t have anywhere to cancel/transfer. I have sent text messages to no avail. I again tried to call to fix this problem and hung up on. Again I drove down in person and was told that it could not be done in the store. That is a lie since my husband’s information was taken care of. Since then, I have received texts, phone calls, and on, April 18, I received a voice mail saying that my doctor’s office had been contacted to renew my prescriptions (which there is a charge to do if not at the time of an appointment) and my prescription was ready for pick up.
We have to go where the insurance covers our medications. This unnecessary harassment needs to stop. I know someone can delete my information or transfer it or make a note regarding the change.
Thank you for taking care of it.
Yours truly, Janet Goding

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Tacara Barrington April 2, 2017 at 7:12 pm

The cvs pharmacy on little creek road and Chesapeake Blvd in Virginia is by far the worst customer service I have ever experienced. Every time I come here the customers service is horrible and the wait time for an already filled prescription is ALWAYS longer than 30 minutes. If you are in the drive through and you put in prescriptions three days prior there is still a tremendous wait time. There will not be a third visit. I can go to Walmart for cheaper and faster service. I’ll deal with the nasty attitudes. At least there isint a wait.

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B. Booker April 2, 2017 at 10:31 am

I have used CVS for many years. I am now 70 yrs. old and have difficulty walking. As a result, I have a couple of people who shop for me. Yesterday, I sent one of my helpers into our local CVS with a $4 off coupon for Zyrtec D. I have done this many times before and had no problems. The helper shows his ID and signs, uses the coupon, and I get my Zyrtec with the discount which is a great help to my budget since I take many medications. But yesterday, my helper was told the coupon could not be used my him, only me in person. Therefore, I did not get my discount, and I am very angry. Does this mean the coupons you send me for being such a good customer will never be used again because I cannot walk into your store myself? This is discrimination of the highest order, and I will not fail to report it. Please respond.

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Richard Hoyte March 16, 2017 at 6:37 pm

After calling the DO NOT CALL FOR PRESCRIPTION REMINDERS on THREE (3) seperate days in different months I HAVE BEEN RECEIVING UNWANTED ‘reminders”. Massachusetts allow for up to $500 FINE PER CALL AFTER phone numbers are suppossed to be REMOVED from your calling lists. So far that fine is up to $4,000 for CALLS REVEIVED AFTER 48 HOURS HAVE PASSED.

This MUST BE FIXED NOW as the State Attorney General WILL GET this information IF I receive any more phone calls from CVS Pharmacey after this date: 3/16/2017.

I WILL be transfering ALL my medications to Rite Aide Pharmacy as they DO NOT hassle people with “constant reminders”.

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Ms. Nora E. Lee March 11, 2017 at 4:23 pm

ATTENTION ATTENTION ATTENTION ATTENTION ATTENTION ATTENTION

TO THE PRESIDENT OF CVS PHARMACY: Please pray you reply to Mr. Gary Martin Hayes emails to get the list of the pharmciies he and Dr.Robert Monett is asking for. And please , I pray you answer the emails sent by: Mr. John Morgan, Mr, Motlick, Governor Nelson Rockafeller, Mr. Perry Ellis. .Yours truly, Ms. Nora E. Lee Please do not reply to my email address, no emails at all.

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Diana Lewis March 8, 2017 at 1:57 pm

I received an email that says I was selected to take part in our Anonymous Survey about CVS for $50 CVS pharmacy Rewards. I thought I could enter and see if I win. I always have good customer service from CVS.
This ‘survey’ is not in good standing in my opinion.
You take the quick survey and then have a list of products you could get a free trial and pay shipping only; I picked a vitamin supplement and paid for the shipping only to find out that it was a monthly order, which I called to cancel.
I thought you needed to know what you are associated with.
If some could send me an email address, I could forward the email. If a person really reads into this, it seems it is not necessarily CVS, but it has your logo and gives CVS a bad name.

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Karen yalian March 3, 2017 at 4:32 pm

I live by CVS

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Alysha Mokuau February 27, 2017 at 10:41 am

I am a cancer patient and I live in the Bronx. On Feb.16, 2017 my Oncologist e-scripted a prescription for OxyContin to your pharmacy store #2437 in the Bronx.Today is Feb 27 and they do not have my medication. The Pharmacist there did not order my medication on Feb 16 so I have been in pain for over a week. When my husband called the pharmacist he had 100 excuses and decided to try to blame us, but still I do not have my medication. I called on Feb 23 and Stanley the head pharmacist was not there but I was told by someone else in the pharmacy that he never ordered it.I wonder if this was a white neighborhood would this have been handled differently.I was told they would have it by March 1. Imagine making someone who is getting radiation 5 days a week and chemo once a week wait for this long for her pain Medication. Shame on you for this kind of treatment!!!

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Jeanne February 17, 2017 at 4:58 pm

I just want to say, You have product: It is called CVS Health “womens underwear”
I have tried Posie’s ,but never comfortable so by Accident picked up the wrong ones, decided to keep, They are the BEST of any, COMFORTABLE AND SIZE IS PERFECT.
COVER WELL. please don’t change.

jeanne

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Scacco February 11, 2017 at 10:44 pm

Went to the CVS on Mineral Spring Ave. I N .Providence @6:05 on 2/11/17. Employee Mike Menessa was extremely verbal at the check out stating “This Company Sucks” and other inappropriate remarks that when for some time . This is not expectable. The other employees working at the checkout were visibly uncomfortable with his behavior. I have never encounter this in the 25 years at this location. This individual needs to be spoken too. Perhaps this is not the environment for him with his attitude and perhaps find employee elsewhere.

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J-Mack February 21, 2017 at 3:10 pm

…or acceptable for the matter also!

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Sharon Sheils February 11, 2017 at 7:17 pm

I am appalled at the CVS Pharmacy at 7th St. & Union Hills Rd. in Phoenix, AZ. I moved prescriptions to this location so I could utilize the drive-thru. I’ve tried 2 or 3 times and the wait was so long I was aging rapidly. The last time I used drive-thru, I waited 20 minutes before I was acknowledged. I actually blasted my horn to get attention. I’m not that kind of person. I prefer to use the CVS inside Target at Bell & 7th St. The staff is so great, fast, polite, friendly, and helpful. Learn from this staff on how to treat customers and how to speed up service.

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Karla February 10, 2017 at 3:46 pm

Not even sure where to begin. I have spent all day trying to call to get some assistance and obtain my account number as I believe I have a bill that needs to be paid. I have called approx. 6 different numbers and not one person helped me. Most of those numbers I was thrown into a cue for 30-45 minutes waiting for someone to pick up. Not one person did. If CVS wants their money, then they should pick up and assist someone with this information. I shouldn’t have to spend my entire day calling several numbers so that I can pay a bill. This is totally 100% unacceptable for anyone to have to deal with. It must not be that important for them to get the money that is owed if they don’t help, assist or pick up the damn phone. Going on 5 hours now trying to get someone to help me and no one will pick up the phone. This is the worse company with horrible customer service practices I have ever seen in my life besides Simon Med Imaging. Is it that much to ask that I get someone to pick up instead of leaving me sitting in a que? Provide customer service. I don’t have the kind of time to just sit there waiting for people to do their job. I asked for a simple account number so I can pay a bill.

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Gina February 5, 2017 at 5:04 pm

I had visited CVS in Clovis,Ca.Willow/Nees. The first time at 11am was to pick up a 150.00 money gram,the manager was rude and said there isn’t enough money in the store safe. The second time was to use the restroom.T here was an employee in there also.No toilet paper,soap dispenser did not work.The sink had black all inside and outside.I told the cashier that the bathroom was discussing and he didn’t say anything.

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Jerry K February 1, 2017 at 2:34 pm

After taking my pain med to CVS in Buford, Ga. One of the pharmacists last name KOO refused to fill my prescription 3 times. We sat and had some words and finally I told her I was taking all of my meds elsewhere and then she changed her mind. OK, I’ll fill it. After talking to my doctor he told me to take it to another pharmacy and I did. I take some very expensive meds like Lyrica and Movantic.
To put it bluntly Transferring all my meds, my wifes meds, my moms, brothers and Sisters, it just cost CVS a whopping $24,570 worth of business because of a loud mouth pharmacist with an attitude and her company CVS a lotta $$$$. So miss KOO if another 1,000 people do what I did, you may take note. I doubt if one word will be said to this woman.

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Rich Muccia January 30, 2017 at 9:42 pm

This morning I requested that my local Walgreen Pharmacy call the CVS Store in Bernardsville NJ to transfer a prescription that needed to be filled for my wife. Walgreen’s pharmacist called three times to request the transfer and three times she was told that the CVS pharmacist was too busy to take the call and to call back. Just before 9 pm the Walgreen’s pharmacist called again, talked to the CVS pharmacist who told her that she was closing up the department and that her ride was waiting and would not discuss the transfer of the prescriptions. She refused to tell the Walgreen’s pharmacist her name and hung up the phone. This is reprehensible behavior and could well cause my wife’s heath to suffer. I will phone Larry Mealo CEO of CVS in the morning, this pharmacist should be fired and CVS would be wise to give their pharmacist’s training on how to take care of customers. It should be noted that we have used this CVS Pharmacy for the past five years, my wife unfortunately is very ill and is required to take 15 different prescriptions a day. As being recently retired our supplemental Drug plan through AARP has better pricing through Walgreen’s then CVS.

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Robyn Restivo January 27, 2017 at 10:15 am

I was shopping in the Main Street, Hackensack, NJ Store yesterday and purchased 2 bags of items with a 25% off coupon. The cashier inadvertently left out part of my purchase and when she attempted to ring it up separately, the sale price didn’t ring up so she called the supervisor “Christine” to come over to help. Christine’s came over with a completely bothered attitude and said…”what”!!! When the cashier explained to her what she was trying to do she just stood there and looked at me and said “no”. I suggested re-ringing my purchase and she got really annoyed and in the nastiest way, told the cashier how to ring it up, and began walking away complaining that it wasn’t worth the 25 cents or whatever it was and to just give it to her, over and over. She didn’t even look at me and just walked away complaining about me to the poor cashier. It was very uncomfortable for everyone and very unprofessional. I’ve been a good CVS customer over the years and I found this experience to be very appalling and unnecessary.

I’ve worked in retail in the past and would never even dream of treating a customer with such a nasty, disrespectful attitude. Let me preface this by saying that I have always found all the employees of this store to be extremely helpful and kind. Everyone has a bad day from time to time but I truly hope that Christine will learn to be helpful and kind to customers in the future.

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Clifford F. Zeman January 24, 2017 at 10:08 am

I am emailing you today to let you know about a problem with my Rx. My Rx is 1639923 for BD syringes 0.5ML 12.7mmX30G one box at a time (100 syringes) or ten, ten packs. I am not requesting a replacement for the missing syringes. Upon opening the box which by the way wasn’t sealed, there were only 90 syringes in the box. My wife is diabetic and uses anywhere from min of two to up to four or five a day depending on her glucose level.

My wife didn’t want me to contact CVS looking for a replacement 10 pack which I am not. I just wanted to let you know of the shortage and if anyone else has had problems in this CVS. The CVS is located at the following address:

CVS
1346 Pennsylvania Avenue
Brooklyn, New York 11239

My wife is going to call this location just to let them know about this shortage. Thanking for your time and effort for further looking into this CVS location.

C.F. Zeman

Clifford F. Zeman
Brooklyn, New York 11239-2307
718-642-XXXX Landline
917-923-XXXX Cell
cfzeman at optimum.net

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David Nugent January 18, 2017 at 8:58 pm

Please help! For the past 8 years my home phone has been called by several fax machines from your company. We just need this to stop immediately! I have continued to contact CVS Caremark about this and nothing appears to help! My number can be provided via email! But I’ve provided it many times before! The two fax machines calling us now are…480-391-4600 and 972-813-3910. I’m going to have to take legal action against your company if this continues.. I have no other option! We have 8 years of phone records to show proof of these calls… Please, we didn’t want to go to court over this..

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Dewayne Dezalia January 14, 2017 at 11:17 am

I dont suppose Ive learn anything like this before.

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faye January 13, 2017 at 6:49 pm

I called in a RX on Tuesday gave RX number, etc to pharmacy automated system.
Wednesday I went through the drive thru and picked it up. Went and ran some errands, came home, take the RX outt of purse and its not the one I ordered.
I was very upset. The one I called in was a “controlled” subtance.. I called and raised hell with them. I called the store manager today, she was very nice, and she was going to try and see what happened. I told her, you can get somebody killed doing this. I thought of my father who is legally blind. He can’t read whats on his RX, totally depends on the pharmacy to get it right.

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Corinne Hess January 13, 2017 at 6:03 pm

WAY TO GO CVS . . . I think you have done a wonderful thing by making a generic Epi-pen available to customers at an affordable price. I have family and friends who rely on an Epi-pen and carry one with them everywhere for themselves or their children. Myself and my family and friends were absoutely shocked that Mylan Pharmaceutical would put peoples lives in jeopardy by asking an outrageous price that I am sure they knew working middle class people could not afford nor did they care. So thank you CVS. I am your customer for the rest of my life.

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Kelley January 5, 2017 at 9:15 pm

Yes I was in the CVS Store on first and shields in Fresno California and as I was shopping I needed to use the bathroom which I was denied because I was told it was for employees only. Therefore I had to leave the store without purchasing any items. You might want to rethink that policy because I’m sure that it’s happened with other people and you may lose business because you lost mine. I have not had this problem at any other CVS store that I have frequented. However, I will choose another store before CVS now.
Thank you very much ,
Kelley

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Conni Yaeger December 20, 2016 at 10:27 am

has been your local Pharmacist with Eckerd’s and then CVS for over 40 years serving West Columbia and the surrounding areas before retiring two years ago. He has a servant’s heart, great sense of humor, one of the hardest working men we know, and has made a difference and real connections with so many people. Two days before Thanksgiving he was rushed to the hospital, diagnosed with Pneumonia, Sepsis and Heart Failure. He was admitted to ICU where he remains to this day. The last month has been very difficult for him and his family, praying, worrying, taking shifts at the hospital so he’s not alone. All money donated would be used to pay steep medical bills, personal bills (electric, water, gas, insurance) for his home, and travel expenses (food, gas) for his wife Cynthia. We are asking for support and prayers for a man who has served this community faithfully, made countless friends and colleagues, and has made a difference in so many lives. Lets lift him up, pray for and encourage him and his family like he has done for so many! Any amount in your donation is so greatly appreciated, and we are very thankful for the outpouring of support and prayers during this time. Words can’t express how filled with love and awe he will have for all the support and well wishes! Thank You !!
Help spread the word!
There is a Go fund me account set up to donate

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Linda December 16, 2016 at 3:21 pm

Last night at the CVS in Martinez GA at corner of Belair Rd and Columbia Rd-the shift manager Nancy was very rude insisting I could not use a CVS and a manufacturer coupon on the same item and refused to allow it. I shop CVS multiple times a week and usually with coupons. CVS needs to educate managers and shift supervisors of their coupon policy!!!

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Bobbie cook December 13, 2016 at 11:28 pm

Cvs got in just a few lifesize santa holding a lifesize tree I’ve saw them last year and wanted one for my senior apt this year but can’t find any all sold out and can’t get info on how to order one . No one in any of the stores knows how to order one

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susa December 12, 2016 at 7:49 pm

hello. i called our neighborhood cvs (santa monica blvd @ la cieniga blvd — west hollywood, ca) recently to complain about the danger lurking in their underground parking lot on the santa monica blvd. side of the store. i was appauld today when i went back to the store and saw what appeared to be homeless men on the spiral staircase selling drugs (crack?) and setting up home. this is EXTREMELY dangerous for women, and it’s just a matter of time before cvs has a lawsuit on their hands for not providing sustomer safety. i’ll be using the neighborhood riteaid from now on. i pay too much money to live in my neighborhood, just to go to the store and feel as though i’m living in the ghetto. just a heads up.

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Derrick December 8, 2016 at 6:06 pm

On December 6th in your CVS store westroxbury MA I was spoken to incredibly rudely by who I later learned was your store manager. It was clear to me and the other patrons that this person “Jeff Aderton” could use a revisit in hospitality toward customers.
Customers gathered outside to voice their discuss of his behavior . I frequent this store on a regular basis. It was degrading and enough to cause confrontation. I asked him what was the need for your abrupt and rude behavior, he stood there stating my dog is nasty,
Yes I had my dog (Yorkie) and asked staff who know me can I grab my cardiac med which I was told to come and retrieve, I was given ok his behavior caused other patrons to get involved as he was addressed by multiple persons including his staff.
It appears he is running a mean spirited operation. Please save your staff and the public from this tiereny. We will meet again I hope an apology is in order, simply a disgrace for the brand

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Melissa Milligan December 3, 2016 at 10:37 pm

I recently saw this on Facebook and I am very offended that your company has managers like this. My husband was in the military and fought for her and everyone elses freedom in this country. He was injured in the military and can now no longer work. They get so little from the military that companies appreciate what they have done and are doing. Some of them don’t come home or they come home injured and are not able to go back to the life they had before. I really hope this is not how your company feels about the military and I hope that this manager no longer has a job or her position. I don’t think this is how you want you company represented. I will not shop at your store and will relay this to everyone that I know and repost it on Facebook. I wll sent the comment in another email it will not fit in this one

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Heather lemerond November 8, 2016 at 8:42 pm

I’m sending you this because ever time i have tried filling my pain meds at this cvs they tell me they are out of them. But ever time my mom has went to fill hers pain meds after getting dental work they will fill her’s……..she thinks that it’s because I go to use Walgreens is why they tell me no but that shouldn’t be like I don’t know why … it’s store 5384 504-888-9000 she was trying to fill my because I just got out the hosptil I had pancreatitis and it’s very painful and now I’m in severe pain today is the 8th of nov .I don’t wish for you all to use my name only because they still fill other stuff 504-913-7666 my house number in case 504-889-XXXX

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Michelle Showalter October 21, 2016 at 10:52 am

I am really glad to know your company doesn’t care about the customer is have read reviews of this company and you have a half a star that’s really bad I filed a complaint yesterday and again today because this company is the worst pharmacy I have ever dealt with in wooster ohio I believe it’s time you either fire all in this store and start over or close the store because hiring incompetent employees is going to result in more problems later the pharmacists at this store is a liar she never called my Dr office about a refill and no one in upper management has called me about my complaint so maybe you personally don’t care about the customer just the money but I know how corporate world works and if these complaints continue at the rate they are you too will be looking for a new job good luck with that because track records will follow you

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Taniha Medina September 22, 2016 at 12:31 pm

No where in the policy says that it has to be a USA id

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Taniha Medina September 22, 2016 at 11:46 am

To whom it may concern;
I went to cvs at the 182 S Ridge st. In Port Chester NY location at around 9:00 am I was there to return a few cosmetics that did not want I didn’t have a receipt i explained that to the girl that was at the cashier, than she asked me if I had an id so I said yes and gave her my Mexican passport she looked at it than went to talk to someone else than that other girl named Selena asked what I was returning and so I showed her than she right away said no we can’t take this type of id(Mexican passport) and I asked why I said to her this is not the first time I’ve used it at a cvs location and she said we are not allowed to take foreign identification it has to be a USA passport or a drivers license I told her I didn’t have one at the moment so she didn’t take my return because of my foreign Id I felt very discriminated it’s very sad that people like this woman Selena still exist. I feel very disappointed about this situation I had never had a problem at this store and I go frequently. This woman just needs to say thing in a professional way it’s ashame the way she said her recist comments.

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Debora Carrino September 15, 2016 at 7:12 pm

Last week I sent in a complaint re store 360 Ridge Rd No Arlington
Just a few days ago I was again shopping in that particular CVS purchased @ $ 46.00 of products. I saw the girl in cosmetics who I complained about and she asked if she could help me, my response was no.
Today I again was shopping at store 360 I purchased $50.04 of facial and body products.
The girl Beronica that I had an issue with weeks ago, again she asked if she can help me and I said YES, she found products I was interested in a recommended other products.
We began to talk about the incident back in August we talked very civil I told her how I felt about what had happen. And just want you to know that she was kind and helpful and again I explained that I did not like her remark that I try SAMPLE BOTTLEs every time I am in there, and she had no right to do so no knowing how much money I spend at the store. I don’t know whether some one spoke to her about my complaint I did tell her I sent in a complaint and I told her today I wanted to send e mail to CVS that I am pleased she acts more professional. I will continue to shop CVS No Arlington as well as CVS in Elmwood Pk NJ
Thank You
Debora Carrino dcarrino at optonline.net

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Debora Carrino September 9, 2016 at 2:28 pm

ATT HEADQUATERS COMPLAINT On Aug. 18th 2016 at 2:30 pm I was at your North Arlington NJ CVS Ridge Rd store #360. I have been shopping CVS stores over 20yrs
I use the CVS by my home and when I visit family in No. Arlington I shop that store. If pull up my customer # I probably spend prob. over $ 1,000.00 a yr at CVS. This day 8/18 by cosmetics ( Vichy products ) there are sample bottles and of other high end products. There was a box of Vichy eye cream, COULD TELL THE BOX had been opened numerous times the top flap was crushed, bent etc….. most likely people were using as tester. So I opened the top and IMMEDIATLY can tell and fell the product bottle was NOT a full bottle seemed like prob. 1/4 left can tell. Your associate Beronica, approached me and said You can not open that box.. I told her look at the shape of it looks like been opened many many times. She PULLED the box from my hand and said NOW YOU RUINED THIS PRODUCT. I am going to tell you I was furious, I told her feel the bottle it is so NOT a full bottle. She continued to scream at me, and she had the nerve to say I have seen you in this store many times tying samples. I don’t care how many times she seen me in store trying product MARKED SAMPLE, BUT DOES SHE SEE ME WHEN I AM AT REGISTER MAKING A PURCHASE FROM CVS whether it is cosmetics, shampoo, toys, food, RX, facial, etc…… etc….. and that particular day I was in store with my grandfather who BOUGHT $ 46.00 worth of merchandise. She continued to tell me I ruined the box and when I asked her name she walked away, I stepped in front of her and saw name tag BERONICA. I asked for manager and told her about the situation and she said she would speak to her. And I want you to know that I was just recovering from a sprained finger and by BERONICA pulling product from my hand, hurt my finger. Again this was at North Arlington store Aug 18th 2:30 pm, YOU ask your mgr on duty that day re this complaint. Today is 9/9 but I did not have time to e mail HQ after incident, my kids had vacation and back to school preparation. I EXPECT some kind of apology and compensation, to being treated with such dis-respect by this associate. Next week I will be by family in North Arlington and I will be in that CVS. I usually shop by my home in Elmwood Park, and any CVS when I am out and about and frequent the No Arlington store prob. 2xs a week when I visit family. I am furious over this situation, and I have pictures of my bruised finger that ended up with a small black and blue. I expect a response on this. Again I spend prob. over $ 1000.00 a yr at CVS and that’s not including RX. I will make sure none of my family use CVS and or my grandfather next time I am with him I will tell him lets go to Walgreens.
Debora Carrino
Elmwood Pk NJ 07407
dcarrino at optonline.net
201-773-XXXX
Again I am furious on how that associate spoke to me and pulled product from my hand and refused to ADMIT feel the bottle its almost empty and any idiot can see the box was opened and already a mess. I can not tell you how mad I am and I plan on posting on FB what happen at store # 360 I want someone to get back to me and when I go into that store most likely next week I want an apology from BERONICA I guarantee if it were a friend or family she would act different, she DISCRIMINATED against me.

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Olga Fortun September 6, 2016 at 7:20 pm

Copy of reply to Florida Department of Agriculture and Consumer Services:
Dear Ms White,
In reply to the attached letter from CVS:
My prescription which was refused at CVS Pharmacy should not have raised any of the “flags”
used as an excuse by the pharmacist to not fill the prescription which was filled at Walgreen’s without any problems.

I suffer from osteoarthritis and have little cartilage left in my knees.
I am presently waiting for an appointment with an orthopedic surgeon,
Dr. Carlos Alvarado in order to schedule knee replacement surgery. My condition can be verified by
my primary care physician Dr Rosa Huguet.

Because of my condition my knees locked up on me and I had to call 911.
The Miami-Dade County Emergency Rescue took me to Baptist Regional Emergency
where I was prescribed oxycodone/acetaminophen 5-325 mg quantity 10 no refills
rx number 2749279-11939 Joseph Scott MD
The hospital can verify this. The Miami-Dade County Emergency Rescue can verify this
especially since they are still billing me for my co-payment for their $900 bill.

We went to CVS on the way home from hospital because my insurance company, Molina Healthcare
which can also verify my condition accepts CVS Pharmacy.
I do not meet any of the red flags which the pharmacist alleges caused him to refuse filling my prescription.
The only medical prescriptions I ever fill at CVS Pharmacy are for thyroxin for my hypothyroid condition
and 800mg ibuprofen for my arthritis.

There were no combinations of other medicines prescribed other than an antacid in case the oxycodone upset my stomach.
My address is Miami, Florida 33155. The CVS we went to is at 8695 SW 24 ST 33155
so there are no “geographic anomalies” as the store is basically 16 blocks from my home.
As you can see from the prescription it was not for a large quantity nor was I going to pay cash.
The prescription was not altered as it was filled at Walgreen’s.
The prescription was new with no refills so it wasn’t an “early refill”.
The prescription was not multiple.
The prescription was from a licensed emergency room physician at a licensed hospital.

There were no red flags for the pharmacist to reconcile.
Moreover, the pharmacist did not offer to verify the prescription by calling the hospital.
He RUDELY said that there was a problem with the physician’s DEA number
which is bogus because I specifically asked the pharmacist at Walgreen’s
to verify the DEA number on the prescription.

The pharmacist was rude, treated his coworkers as if they had done something wrong
by speaking to me in Spanish and threw a prescription at one pharmacist assistant.
The pharmacist puffed himself up, raised his voice and tried to intimidate my husband when he asked for an explanation.
My husband complained to store night manager whose last name escapes me but her fist name is Liudmila.

Furthermore, CVS Customer Service refused to address this issue and hung up on us
when after they told us they would be recording the conversation we told them
that we would be recording also. Apparently they can record but customers can’t.
We’re in the habit of recording all our calls, especially when we’re being recorded.

Since we did not pay anything due to being refused service
and considering the prescription was filled at Walgreen’s (across the street from CVS)
I am not seeking remedy. My desire is for this complaint to be filed in your records
so that the next time a customer runs into a similar problem a pattern will be established.
as there is a likelihood that as long as that pharmacist works at CVS it will happen again.

Thank you for your attention.
Regards,
Olga L. Fortun

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Morgan September 5, 2016 at 6:41 pm

The Hollywood, CA CVS on Hollywood Blvd is a tourist spot…because of that CVS no longer offers discount or weekly specials. You can no longer use your discount card for points. Prices at this store are higher than the other stores. So disappointed. I go to CVS because of the brand, I trust the brand so much I have stock in CVS. Now when I look at the flyer I have to get into my car and drive to another CVS store if I want the discounts, Walmart, Rite Aid are also on my drive. Not cool Mr. Larry J Merlo. Profit is one thing but I have been able to walk to the CVS on Hollywood Blvd now I have to pay higher prices because you want to take advantage of tourist. Not cool – sad face

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john grier August 31, 2016 at 5:58 am

lately the pharmacy service at you sanford maine store has been terrible due to a lack of help. when my wife is out of meds it shouldn’t take two days to get the precription filled. the time has come to hire the help needed to provide good service. I read some of the reviews from customers and see a trend that is saying improve now or you will be going out of business, and that would be a shame. We have been faithful customers for several years, please take care of your problems.

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Nancy Empfield August 28, 2016 at 10:59 am

I would appreciate it if you would stop with the reminders for refilling our prescriptions — it is very annoying. I can refill my prescriptions myself for my husband and myself. I had one time when CVs called our physician to get a refill on one of my husbands medications. We ended up with a refill of over 300 worth of pills. I called my doctor’s office to complain and they told me that they do not refill any of our prescriptions without our knowledge. So I am hereby notifying you to stop with the calls for reminders for refills for me and my husband.
Thank you,
Nancy and Ed Empfield

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Diane Moore August 18, 2016 at 6:45 pm

You have the worst customer service department I have every dealt with!! Then you give no information where to complain who to talk to or offer someone that can do something rather than repeat a script given to them. They should never tell anyone that there is nothing they can do, they should be allow to show some common sense to make the customer at least think that they and CVS care and they should be allowed to make a decision. I know you don’t care but I will never shop in a CVS again you are a big corporations you obviously don’t care but if you keep treating people like I was treated hopefully that will change. I have never had a problem at a store just Corporate it is amazing how bad your corporate people are, must be the leadership

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mary Jane Elkie July 29, 2016 at 5:17 pm

To Whom it may concern:
I placed a call on Tuesday July 27, and spoke to a Shannon about a serious complaint with your pharmacist on Greenfield and Gaudalupe and I was told that a Tracy from corporate office will be calling us back,
This is the second time no one follows through with complaints that need to be .
addressed.

Mary Jane Elkie
480-629-XXXX

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Sherry Okamoto July 16, 2016 at 6:34 pm

Wednesday my Dr electronicly sent my opanna to CVS prundale, CA and the pharmacy called me to say they couldn’t get it till friday, my husband went to pick it up today and was told it wouldn’t be in till monday. Opanna is not a med you can go on and off with, the last me they did this not only did I suffer from the pain but also went into seizures, now I’m furious the pharmacist lied about when she recived the electronic percription, and the care team said there was nothing they can do. This is not there life they are messing with, they don’t go threw the pain or the seizures or the withdraws. I will be writing the corp office and if I go into seizures again will be speaking with an attorney. Enough is enough

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Good for you and I hope you win. Good luck January 9, 2017 at 10:13 pm

If u do file or get an attorney I hope u
Win the case and good luck to u. Lol

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carol Hanson July 8, 2016 at 4:11 am

Since CVS has seen fit to associate itself with Target I feel I can no longer shop at CVS.I will have nothing to do with Target because of their Transgender rest room police . I am sorry to have to make this decision ,but a corporations value system is important to me .

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Noonya Kaleka July 17, 2016 at 2:10 pm

You sound like a homophobic a$$hole. I bet you never cared before if a person of the opposite gender, who looks like your gender, shared a bathroom with you. I bet you never even gave it a second thought. But now because some policy maker wants to make an issue about it you want to roam thru the aisles of Target and scream “SHAME!”

How dare you A$$HOLE! Take your holier-than-art-thou self a short walk off a very steep cliff. None will miss the likes of you. I hope when you hit the bottom you are still alive to feel the pain and die a slow and painful death. THAT would be merciful for the likes of you; those who would deny others the dignity of existence.

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Colleen Finley November 25, 2016 at 3:32 pm

Wow. So when someone does not share the same opinions as you, you feel entitled to slam them and wish them dead??!! Does that put you on a higher plain or earn you more favor? I’d like to know who the he** told you everyone must think and feel like you do? And, who told you it is absolutely OK to berate, slam, and wish someone death if they don’t?
I don’t like people who think and act they way you did either. She did not attack YOU – you are way out of line attacking her.

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Denise July 3, 2016 at 2:01 pm

I have been going to Target Pharmacy in Shorewood,Il since they have opened. I have had excellent service from the two main employees Alison (pharmacist) & Angle (tech). Since CVS has taken over, it is AWFUL (store #17001). My husband brought a prescription in to be filled, when these girls were off or on vacation. We dealt with Mark (pharmacist, he was rude. Told my husband he could not fill a prescription since it was just filled. Explained the 5mg were for morning and 2.5mg were for after 3pm as the prescription was written. Refused to fill the 5mg. I am an RN & I called explained this he still refused. Would not listen. It was his way or no way. I have dealt with other pharmacist, at this location that have been the same. I don’t have to go here, but go for connivence. It is not worth my frustration. If I talked to people in this manner I would not have a job. WHAT IS CUSTOMER SERVICE???????

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Stephanie Austin July 1, 2016 at 12:34 pm

I have never posted a public comment before but I am very disappointed that CVS has discontinued the CVS brand of refreshing shower and body gel without any explanation sending me to several stores and chats with managers who got no notice either. I can only assume sine the similarity was so much like Neutrogena it was a lawsuit or legal issue. The cost was a significant savings and I had been a Neutrogena user for 30 years so I was thrilled with the CVS brand. But…… Like so many others CVS must have been threatened. If this is not the case please put some mention on your site. My friends had become fans of your product only to think it was so popular we could no longer find it in stock…????

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Chris June 20, 2016 at 5:46 pm

Hi,
First I would like to thank Christopher Childers in customer service in the Oklahoma office who directed me to the proper site so I could post this testimonial. He was polite, cordial and kind.
The purpose of my testimonial is to pass on my gratitude to Roshea Lewis, a pharmacy technician in Fort Lauderdale Florida, CVS store number 00410. Ms. Lewis went above and beyond to assist me last night. I am currently suffering tremendous pain from a bad case of shingles. With our current state of economics, many of us find ourselves without the proper health insurance to help cover necessary medications, some which are very expensive. I presented a discount card that I came across hoping this would deter some of the cost. However the ER doctor did not provide the necessary information on this prescription in order for me to use the discount card. Not only did Ms. Lewis try to contact the doctor to get the necessary information but she was able to figure out a way of using CVS’s resources to make this necessary medication affordable. Ms. Louis couldn’t have been nicer and I am so grateful for her tenacity in resolving this issue when she realized that finances were an issue for me. Because of her I will be returning to CVS and I want to be sure she is recognize for her kindness and exemplary customer service using CVS’s resources to make this necessary medication affordable. Ms. Lewis couldn’t have been nicer and I am so grateful for her tenacity in resolving this issue for me when she realized that finances were an issue. Because of her I will be returning to CVS and I want to be sure she is recognized for her kindness and exemplary customer service. Kudos to Roshea!!!

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SHERRY SAVOY June 6, 2016 at 6:48 pm

CVS 1506, 6200 Central Avenue Seat Pleasant Maryland 20743 telephone number 301-350-8008, at Addison Plaza is pathetic. The lines are always long lines, the staff is not customer friendly. Prescriptions are never ready, the wait is unbelievable. Standing here listening to the clerk tell customers to include myself that medication will not be ready they have a backlog that’s always the store every time you frequent the store my medication was called in by my doctor at 10 o’clock this morning it is now 6:45 and they’re telling me that my medication won’t be ready until another hour from now that is unacceptable totally unacceptable and I like to file a complaint I like for someone to contact me regarding this issue with this CVS it is pathetic.

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SHERRY SAVOY June 6, 2016 at 6:49 pm

CVS 1506, 6200 Central Avenue Seat Pleasant Maryland 20743 telephone number 301-350-8008, at Addison Plaza is pathetic. The lines are always long lines, the staff is not customer friendly. Prescriptions are never ready, the wait is unbelievable. Standing here listening to the clerk tell customers to include myself that medication will not be ready they have a backlog that’s always the store every time you frequent the store my medication was called in by my doctor at 10 o’clock this morning it is now 6:45 and they’re telling me that my medication won’t be ready until another hour from now that is unacceptable totally unacceptable and I like to file a complaint I like for someone to contact me regarding this issue with this CVS it is pathetic.

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Carol May 18, 2016 at 4:38 pm

Livonia Michigan 7 mile and middle belt your store outside looks terrible lawn i(weeds) foot high! Don’t feel good coming here!! Wish I could send picture!

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Jeffrey Ke May 6, 2016 at 8:23 pm

CVS in San Jose is cheating on their coupon policy. They give me 30% off coupon. But when I went to their store to buy the items I wished to purchase. Their manager told me that item is discounted (discount is 20%) can NOT use 30% off coupon. 30% off coupon can only be used on non-discounted items. When looked around in that store, almost everything I wished to buy already has some small discount. This is really cheating. In other stores, if discount is smaller than coupon, customer can choose waiver store’s discount and use his/her coupon’s discount. But CVS’s manager told me CVS rigidly don’t let customer choose. So their small discount blocked my coupon!!!
When I questioned CVS discount coupon policies, their manager’s conceited voice let me feel I am difficult to understand CVS’s fair policy.

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Alan Strickler May 5, 2016 at 8:08 am

I came to CVS at 3:35 pm May 4, 2016 in Panama City Beach Fl.If you watch the video it’s plain to see how I was discriminated against.This is the same woman Iwas already discriminated against one time before.I was behind a customer politley standing there.It was my turn next and a woman came in after me. The teh looked at me and simply said she would wait on me after she took care of this new lady.It couldn’t be worse, it was as if I was a black man in the 50’s sent back to the back of the line.Discriminated against the second time she has out right showed hatred and ptegious toward me.Is that how you want your employees to act? Look at video from pharmancy.I’ll see if mu UAW lawyer can do something and yall should be ashamed.Store#3629 at the Y.I demand something to be done!

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Deanna May 3, 2016 at 1:48 pm

I sent a deal to my extra care card 6 off 30$ spent it didn’t say it had to be regular priced items I got 5 tides at 5.94 and it didn’t credit please tell me why I wouldn’t have done the deal if I’d have known it wouldn’t work I’ll even go back and buy 1 more if that’s what I have to do to get the deal I still have my receipt

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Nancy perez April 28, 2016 at 8:22 pm

I went to cvs today to get my medication of metaforin for diabetes
That I take twice a day …60 pills for the month
When I go to take my pill
the seal was broken which concerned me Sooo much
and shocked me and added fear as well
I looked inside and it look like pills were missing
I counted them sure enough
There was only 25 pills in the bottle 35 pills are missing
I called the cvs spoke to the assistant there he wanted me to bring it
Back to give me new medication
I explained to him I was just there and for him to speak to the person
Who handled my pills
He says to me he wasn’t there yesterday and doesn’t know who
Filled my pills
That they have many floaters working there
And only way for him to help me is for me to bring the bottle in
So I can get the right count
I expressed my concerns about the seal being broken and pills
Taken out but he just said bring the bottle in
That he will be on the pharmacy
I’m very disappointed and very concerned about this
I will now be with out my medication today and half of tomorrow
Till I can go back to bring this bottle Bsck
That was their mistske
I told them send someone to get it and they refused
Someone has to held to held responsible on who filling this pills and if it’s done right
Someone can be stealing and selling this medicine
And not first time I have problems
few times I was short on pills
And had to go back to get the difference
But now breaking a seal to take pills out
They crossed the line

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Donna Willis April 26, 2016 at 9:41 pm

CVS pharmacy apparently closes when they feel like it rather than at the time on the door. The pharmacy in Barnesville Ga. Refused to help me because they had closed out their registers before closing time. As a nurse that works 13 hour shifts, it would be nice if I could just decide to leave work when I felt like it.

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Russell Harris April 22, 2016 at 6:01 pm

Your customer service is in bad shape . I am very dissatisfied with the way you management resolved my issue. It was not a resolution. But I have a solution I will spend my dollars with your competitors. And explain on social media why I decided to change pharmacies!

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deborah aikens williams December 12, 2016 at 7:23 pm

The CVS in Honea Path SC I went there 1212-16 @ 6.30 there was no one waiting in line stood there 5 mins before anyone asked if they could help me!!! Then one of the tech went to wait on the drive thru!!! Then one of the black techs came from the back and she asked had I been waiting on I said no. Then she helped me! Thank God for her, You have some techs that have been there for yrs and they are nasty as day one and I have been going there for 20 yrs and I’m sick of it!!!!!

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Jacquita Fedup April 21, 2016 at 9:08 pm

Why didn’t you post my complaint from yesterday 4/20/16??? You need to tell your pharmacist, Grace from cvs 1600 n buffalo Dr. Las Vegas, nv 89128, that she is not God!!! She refused to fill my son’s prescription, which I had our Dr call her to confirm his prescription, and she still refused to fill after speaking with the Dr!!!! And she told our Dr that my son should be on morphine!!!! What is her problem????? She cannot determine, if its my son or any other patient, who should get their meds!!! PLEASE LOOK INTO THIS TRAVESTY!!! Thankfully, a real pharmacist was on duty today and happily filled his prescription!! Thank God you hired some good people!!

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Jacquita Fedup April 20, 2016 at 9:21 pm

I went to cvs on 1600 N. Buffalo Dr in Las Vegas, NV 89128, our usual store to have my son’s prescription filled. I was told by Grace the pharmacist that she could not get a hold of our doctors office (it was lunch time) & that “she did not feel comfortable filling this prescription”. I told her that it was lunchtime and she should try later. She refused to call our doctor later & said that we should go somewhere else to fill it. Once I got home I called our doctors office and left a message regarding this situation. My doctors office called cvs back & informed Grace that the prescription was valid and the nurse was told by Grace that instead of Norco our son should be given morphine but still refused to fill his prescription. Who does she think she is overriding our primary care physician & thinking she knows what to prescribe to my son??? She should be fired!! I’ll never go back to that cvs ever!! You guys in corporate need to do something about this kind of behavior!! Grace is not a physician nor should she be allowed to do this!!

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Robert Hayes April 12, 2016 at 2:23 pm

Robert J Hayes 610 500-XXXX tell your machine to stop calling my house. I was a customer. Moving up state have different Pharmacy now.

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GRETCHEN HEPIS April 11, 2016 at 1:48 pm

THE WOMEN MANAGER AT THE APOLLO BEACH STORE IS VERY RUDE AND NOT A PEOPLE PERSON WHAT HAPPEN TO THE DAYS OF GOOD CUSTOMER SERVICE

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Lonnie April 7, 2016 at 4:28 pm

Willy Garcia doesn’t know nothing pharmacy tech

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Angela Fedup March 29, 2016 at 8:54 pm

All of the CVS pharmacies in Indianapolis Indiana suck that offer MoneyGram services but when you go to pick up a MoneyGram they never have any money it’s kind of pointless and I am going to debate this with MoneyGram is well that they pull their services from the stores there’s no point in offering a service that you can’t provide

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JAnice Farris March 27, 2016 at 2:31 pm

I have had so much trouble getting my meds at the cvs in palmetto Fl I get a message from them saying it is ready then when I go to get it they say I don’t have one I also use the cvs in Cleveland tenn so sometimes they get my prescription so the one in Fl will tell me they call to get it but don’t please check them out at the pharmacy so many don’t know what they are doing

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mandie bishop March 20, 2016 at 3:21 pm

I have had multiple bad experiences at the cvs un farmville nc 27828 there employees r very rude even the manager mike i always have trouble with my coupon transactions and my regular transactions i have been going to this cvs for 8 years and the manager mike wants to say he has never seen me before im in that store at least two times a week very disappointed with thay cvs wish there was a close different one i can go to because that is just very rude

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Christopher Reed March 17, 2016 at 9:47 pm

OK HOPE YOUR READY FOR THIS ONE!!!! I just left your Pharmacy in Lancaster Ohio well I spoke to the lady at the counter handed her my prescription the first thing she asked was can I see your ID I said yes and handed her my ID as she looked up my prescription I told her I would like to know if they have them and if so how much I am a self-pay customer and a new customer she said yes they have them but she would have to check with the pharmacist to see if she could feel it they have a lot of problems with that prescription( drug) so she took it back to the pharmacist thirty seconds later she walks back up to me and says I quote yes we have them we don’t have that many I could come back tomorrow because the pharmacist is not comfortable filling for that doctor now I’m not sure what all that means but I didn’t understand how they would ask me to come back tomorrow to try to fill it and I didn’t know you can pick and choose what doctors you feel 4 can somebody please help me understand this … ???????

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Bonnie Dostal March 17, 2016 at 2:09 pm

I am writing to complain about the service I have received from CVS in regard to my prescriptions. I have personally asked the store pharmacy employees here in Pensacola (Nine Mile Rd. and 9th Ave.) at least 10 times to remove my name from automatic refills. Each time I was assured my account would be updated to remove the automatic medicine refills as I requested BUT today it happened again at the Nine Mile Rd. CVS location. I don’t want ANY prescriptions automatically filled without my request EVER but, although I am assured it won’t happen again, it continues to happen anyway over and over. How do I get this finally settled other than taking my business elsewhere? Can you finally settle this matter for me? I don’t understand why this keeps happening, regardless of my direct requests to CVS pharmacy employees to stop the automatic refills. This is such a frustration and it has irritated me majorly! All CVS is doing is trying to push my meds on me when I don’t want or need them. PLEASE TELL ME YOU CAN STOP THE AUTOMATIC REFILLS FOR ME. PLEASE!!!

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gladys sherman March 15, 2016 at 11:54 am

No One should emphasize their preference for male or female,,but the manager in wycoff nj is a lesbian that communicates this to all the people…..talks down to non americans… hope that she gets caught on camera……its a fact that she exhibits this demeanor……..

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Marie Caress March 5, 2016 at 9:43 am

Store # 536 in Palm Springs Fl looks very unkeeped on the out side. Beer bottle., plastic bags, paper, cans all over the parking lot. The building it self is faded and needs paint. Stop sign on property leaning over. Landscaping is old and straggly with tired mulch. Some wordage on the pharmacy drive through is missing. It use to be a nice looking store. But, there is not good representation of CVS anymore.

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Scott Weaver March 3, 2016 at 8:36 pm

I just read where your company fired a veteran for trying to stop a robbery in the cvs store he managed. I am a combat veteran myself and was a dedicated cvs customer. Notice I said “was”. Cvs will never receive another dime of this veteran’s money again.

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Cindy March 5, 2016 at 7:25 am

Scott, First let me say “thank you for serving”, and to follow you in supporting a permanent “boycott” of CVS. It’s bad enough that vets are suffering mistreatment at the hands of the VA but for a corporation to fire a vet for doing what comes natural…protecting those around him, is unforgivable. To CVS executive management: give this man his job back with an apology as well.

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Michele Alexander March 5, 2016 at 8:52 am

Ditto! From what I’ve read below, though, it’s not surprising. CVS needs to get its act together.

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Bill Williams March 3, 2016 at 4:24 pm

I read where you idiots fired a veteran that tried to stop a robbery at one of your stores, what the hell is wrong with you people? As a Korean veteran, I totally resent your actions and hell will freeze over before I set foot in a CVS again. The upside here is that this veteran you fired is way better off for it, I suspect he will get a better job, rather than work for corporate dumb bells like CVS.

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Chris March 3, 2016 at 5:36 pm

I don’t know where to start. I am soooo pissed right now. My girlfriend WORKED at this company for TEN years. She was off for a year for medical reasons. She returned to work and after four days she was set up by the company. They sent a person that was under age into the store to buy alcohol and she accidently put the wrong numbers into the computer. So she was written up and suspended until further notice. Her boss called her in today and said that corporate said that she was fired. No warning , nothing. Just fired. TEN YEARS OF DETACATED WORK. And they fired her. What a bunch of low life scum. She has two kids to raise. Now she has this on her record, making getting another job almost imposable. Okay, letting her go is one thing but to take away her chance of getting another job is just wrong. She had a perfect record. I don’t know if anyone from corporate even reads these comments. I’m thinking not. Big wigs don’t care about no one but their self. But just in case one of them does. HEY FAT CAT. I AM GOING TO MAKE IT MY LIFES GOAL TO RUIN YOUR NAME. I promiss you this . before I am done you will all know who I am. How do you even sleep at night ? Scum bags, all of you.

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Good for you and I hope you win. Good luck January 9, 2017 at 10:35 pm

U no I feel the same as u do but in my case I called the customer a b*tch and I was the
Only cashier up front had been working from
11pm to 7am and only had one hr to go and
To this day I still think it was a set up but in comes this blonde headed b*tch having a
Nick a teen fit and I mean a nick a teen her
Hands were trembling and I just couldn’t find
The kind she was looking for and to make
Matters worse she said to m; if it wasn’t for
M, I wouldn’t b working here so I lost my
Temper called her the b word slammed the
Gate and told my boss I quit and he
Wanted it in writing and he ran to the fax
Machine and to this day that is why I think
It was a set up to force m to quit because
No body comes in at 6am like that woman
Did and did what she did to m. I really miss
Working at that cvs store to. Have a nice
Day tomorrow.

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Amanda Rivers February 22, 2016 at 6:38 pm

The store in Ardmore Oklahoma is horrible! The drive thru is ALWAYS closed because they are short staffed and they need to better serve the customers. Well some of us can’t come in and the drive thru is our only option. Half the time they say they don’t receive prescriptions from the doctor. It’s sad so many people have to choose other pharmacies because of your shitty service!!

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Della Simmons February 9, 2016 at 6:46 pm

CVS in Roanoke VA store 7577 has the most RACIST staff ever!and apparently thinks its cute to LAUGH at the conditions of someone who needed their medicine!!And this corporate company supports this sh*t.With staff thats lies,shorts medicine,tries to dictate when and when you cant get your medicine even though the perscription from the actual DOCTOR perscription says otherwise.Oh and this so called head pharmist will write all on the perscription,not once but twice now,this is the ONLY place that does this because pre-judging someone because of skin color.What else could it be is what i ask because anyone else there will do it,but he will do everything in his power to degrade a paying customer.Had to go 70 miles BACK to the doctor office just to get a new script because that so called head pharmisit didnt want to fill it after HE wrote on it.And you know the bad thing is,is that this happened to not me but my man.And that sh*t where your employee LAUGHED because of his condtions,he is PERMANTLY physically changed with screws all in his body,internal issues and long a** list of what all happened.And this is how you do repeat business?With your smart a** emplyee head pharmisit making fun of handicapped people.Yea we will be going elsewhere from now on.Just thought someone from corporate should read how horrible your employees treat people.

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Curtis February 11, 2016 at 8:59 am

They don’t care

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Cjorajuria February 5, 2016 at 9:55 pm

No luck or help
Have tried to fill my prescription at pharmacy in Miami located on 27th Ave. My insurance is only covered with CVS and Walmart. This is what I’ve been prescribed for many years and have been able to get at Walgreens. Now with new insurance through ObamaCare, I’m told at every CVS that it can’t be filled. I’m dumbfounded with the responses….’limited supply, can’t fill that script’…. Thank you for not supplying. I can’t shop where my business and medical needs are not wanted.

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William Cassida January 31, 2016 at 4:51 pm

I went to the CVS at 206 North Azusa Ave. ,Covina, Calif. and pickup my prescriptions and Told the lady I was coming in Monday with the same new prescription for Percocet from my doctor like I do every month. She said they were out and that I would have to bring in the prescription first before they could order it and it would take 3 to 4 days. Last time I went in there the Pharmacist said to call 5 days ahead. The right hand does not know what the left hand is doing. I’m going to call the Federal Trade Commission and ask why I can’t get my medication when I tell the pharmacist ahead of time.

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One pissed customer January 30, 2016 at 11:16 am

To whom it may concern:

On January 28th I went to your cvs located in methuen ma on swan st to refill also drop off and pick up prescriptions.. The women at the counter Amil seemed flustered by all the patients waiting to drop off and also because she had to call for another patient to figure out insurance… My sons Doctor is very old school and still writes out his prescriptions.. So there was an issue with my sons prescription pertaining to the quantity that needed to be dispensed.. So Amil than tells me if you call your doctor and ask we will fill the prescription.. So I waited in line again till I got my sons Doctor on the line.. Finally when I got to the counter she stated that she had to call the DR. herself and couldn’t speak to him on my phone, after she had just asked me to call the DR.. At this point I was upset and started to yell at Amil because she could of just simply told me she could call the DR. And possible tell me to come back at a later time.. As all of this is going the store manager or possibly the pharmacy manager who I couldn’t get her name jumps in the conversation and says to me to SHUT UP, and tell Amil to not accept my prescriptions and that they will no longer fill my prescriptions.. Which frankly I could care less because every time I go to fill a prescription I get attitude and some type of issue.. At this point I was so pissed off excused my language because I’m an manager myself and never in my life have I ever told a customer to shut her mouth or shut up… This manager also called the cops on me because I refused to shut my mouth.. I refused to shut my mouth because never in my life have I been treated or ever treated anyone in that matter and I’ve worked in customer service since I was 14 years old! And I wasn’t going to shut my mouth just to please her! I hope you teach this manager and her employees how to handle high volumes of patients and also to have some more patients as when we go to drop off or pick up prescriptions it’s never on a good note..

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Howard January 26, 2016 at 8:36 am

I have had a problem with my pharmacy rewards showing up in my account since 1 January. I have called them several times and responded to an email they sent me to let them know that it is still not been corrected as of today with no response. They obviously don’t care about what customers have to say or about getting the issue corrected. I will give them until February 3 when my next prescription is due and then if it is not corrected I will just transfer everything over to the Walgreens across the street from the store. I’m not so upset that they haven’t been able to fix it, as I am that they have not responded to me and it just ignored the issue. So starting February I’ll ignore them

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Elizabeth January 25, 2016 at 12:05 pm

Attn:CEO: Larry J. Merlo,

Just had to give a shot out to two fantastic and very patient cvs employees. Over the weekend I had the pleasure of meeting and receiving much needed help at the kodak kiosk center located inside cvs. Sara at the Salisbury, MA store and Dianne at the Newburyport, MA store. Both were so kind and helpful as I am just a bit challenged when it comes to modern technology. Wish there were more people like them.
Thank you

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Samuel Mckinney January 14, 2016 at 12:00 pm

I have always had my prescriptions filled with cvs,and have heard other people complain,but I hadn’t had any problems until now.I dropped a prescription off yesterday at cvs hwy 19e Elizabethton TN,as I always do,the lady said it would be a few hours,I told her that I had text alerts so I would know when it was ready.It was 11:30 the next day and still nothing.I called the pharmacy and the gentleman said it hadn’t been filled and would be tomorrow before he could even get it.A courtesy call or text would have been nice.So in the future I will move my prescriptions to Walgreens,which is just as conveinient.I just thought you might be interested in how this matter was handled.Thank you.

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Thomas January 19, 2016 at 8:26 pm

Not sure if Samuel is an employee paid to defend CVS sorry service, but does anyone have LARRY Merlo’s email address? Need to send a nice descriptive email regarding insane service poor attitudes in canton ga locations.

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Rita Taylor January 13, 2016 at 9:09 am

We are on vacation in Tennessee. I needed my perscription refilled so I walked in. I was asked if I ever been to this pharmacy before I said not this one the one in Virginia beach. The girl told me it could not be filled because they don’t fill out of town meds! What is that ? I can’t go on vacation ? I have to fill all my meds before I leave because cvs won’t refill them in a state I don’t live in? How stupid! I continue to have problems with CVS. Most of the time they don’t HAVE what I need ! Thus tire don’t care about their customers!

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Angel Merancia January 12, 2016 at 11:53 pm

I dropped off my prescription on 12-16-2015 at the new el centro ca. There were approximately 30 clients waiting so I left since I suffer from anxiety. Today 1-12-2016 I called in for a refill and the pharmacy manager told me I couldn’t refill it since I went to pick it up 2 days after without my fault since there staff is not professional. There excuse was that they couldn’t fill it for 1 day without my it will be my last time I go . It will be my last time going there. Last time I go to this pharmacy PERIOD!!!!! Cvs is a joke

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constance Alford January 11, 2016 at 7:56 pm

I use a CVS store near me. I’m a cancer patient and find it hard to get out. Everytime I try to fill my scripts they are out. I can only use pharmacies in my county. Today I went to every CVS (6),and no one has it. They know I come in every month. Why can’t they have it??!! I came home 5 hours later with no medication. I’m very tired and upset. What do you bet they never contact me??? We’ll see.

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Alexandre Wilcox January 7, 2016 at 10:34 pm

A VERY UNHAPPY CUSTOMER.

I just left the CVS store #8972 located at 285 Columbus Avenue, Boston, MA 02116. I have been a loyal customer for nearly 10 years, from the first day I came to Boston for my studies. I lived in Providence, RI, the East Side for 3 years, and still visit my parents. We have always shopped at CVS for all our needs, including our pets needs. Now I live in the city, and still do my shopping at CVS. I am heartbroken that your store would not allow customers to bring in their dog inside. I have been told that a customer complained and the health department had been called in. This particular store is in the heart of the south end in Boston, Massachusetts, and 85% of the south end population owns a dog, and we are not about to tie our dogs outside, in the cold while we shop at your store. There is no harm done or being done for bringing in our beloved pet. Your store sells pet products and dogs and cats food. For someone to complain that “it is unacceptable to shop with people with dogs running around” is mean. Most people who shop at this particular store would either carry their loving dog or the dog is on a leash. There are several “consumer value stores” in the Boston area, in the city that we can go to for our needs and our pets’ needs. Unless CVS changes this new “rule” and allows our dogs to come into the store, we will be forced to go to Walgreens on Boylston Street. I am posting this and will also email to Larry J. Merlo, David M. Denton and Per G. H. Lofberg and will also fax this to (401) 762-2137, and Randy Ellis.

It is cruel to expect someone to tie their dog outside in the cold…where the dog may get stolen. Would CVS also turn away a disabled person with a dog? A grand-mother shopping with her beloved pet? You carry pets products, pets foods, and you won’t allow us to bring in our beloved pet. Please explain this. I have always brought in my dog with me, and it has always brought joy to everyone inside your store. Turning paying customers away because hey have a dog with them is a form of discrimination. I do hope you reconsider this new “rule”

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Kevin January 11, 2016 at 3:20 pm

Get a life

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Chris March 3, 2016 at 5:44 pm

Hey Kevin. Who are you? Ono of the low life CEO wana be? They care nothing about anyone . not even you. You are the bottom all ready. Why don’t you get a life and a real job?

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Jane Davis January 7, 2016 at 2:54 pm

I would like to make a complaint about the CVS store located at 201 South Main Street in New Carlisle, Ohio 45344. The store number is 3457. Ever since they built this new store and relocated the pharmacy department service has become horrible. Everytime I take a prescription there to be filled they never have it available. Also when they call and tell that my prescriptions are ready and available for pickup, I go and still have to wait for them to be filled or they tell me that it is not available at this time or out of stock. I’m constantly having to make multiple trips to pickup my prescriptions that should be filled in a day’s time. So after I pick up my prescription tomorrow when the shipment arrives, I am finding a new pharmacy for prescriptions to be filled at.

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Vivian Seale January 6, 2016 at 8:41 pm

I have been trying to call back Corporate office which they were suppose to call me back in 48 hours and now days later still no call back. The CVS in Murrieta messed up my Prescrition putting TWO DIFFERENT PILLS IN MY BOTTLE AND THEN THE PHARMACIST DENIED IT STATING THAT THEY DON’T CARRY ONE OF THE DRUGS THERE. THEY LIED BECAUSE MY DAUGHTER CALLED LATER AS I WAS LISTENING IN THAT THEY DO CARRY THAT DRUG. I WILL NEVER TRUST THAT STORE AGAIN. THE PERSON WHO SCREWED UP WAS AN ASIAN WOMAN.

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Anita January 5, 2016 at 6:15 pm

I just left store#8141 This store only had two carts. The store was very busy so business is doing well, so waited and was patient for a cart that I had to retrieve from outside. But, again being patient, while shopping I was being followed by a man I did not know. Shampoo asle make-up asle deoradant alse, the third alse I felt I had to protect myself so I pulled out my pepper spray he notice and walk away till I notice him watchinge from across the store. I ask the cashier if they had Security she said no. And that I should call Headquarters to complain did that was on hold for 18 minutes till I gave up. If that store had any security the carts would not get stolen, and what are the cameras for. Maybe it will prove my story.

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Frustrated customer January 5, 2016 at 2:50 pm

Yesterday, I came from an Urgent Care Clinic to CVS on Sheldon Road in Tampa around 5:00 p.m. I left the Clinic and arrived 15 minutes later to find CVS had not yet received the prescription for my 11 year old daughter’s eye drops for pink eye. I was told to get in line behind three other there to get shots in the Consultations line. After waiting 10 minutes, I decided to come back later to my 24 hour CVS Pharmacy. I arrived back at 9:12 p.m. thinking this was a 24 hour pharmacy. The actual pharmacy closed at 9:00 p.m. I could see people inside the pharmacy walking around though they did not even look in the direction of the drive up window when I pushed the call button. I called the store and the 19 year old manager told me there was nothing she could do. I went online and found a real 24 hour CVS pharmacy and called them asking if they could transfer the prescription. First, they said they could not. Next, they said they could but the insurance had already been processed and I would have to pay nearly $90 out of pocket for the drops. I arrived at CVS on Sheldon Road this morning at 9:20 a.m., 20 minutes after they opened and the prescription was not ready. I had to wait 10 minutes. We’re not talking about purchasing toothpaste here…holding someone’s prescription hostage speaks to an antiquated internal system and poor customer service. Maybe CVS should consider becoming a wine store as new aisles of wine are being added weekly and let others handle the delicate matter of prescription medication.

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LORIE LEE January 4, 2016 at 1:49 pm

I had recently picked up a prescription at CVS Pharmacy in Paris, Texas. Store # 7490. The persons name that I was unfortunate to have helped me is Melinda. I am complaining about how she seemed to be put out with me that I came to pick up my prescription.
I had my new insurance card in my wallet and she immediately said it wouldn’t work that I should have another card on hand. I informed her that it was the only ins card that was sent to me and that no other card has ever been mailed. I called my husband to ask him if we had received another card that I wasn’t aware of. She is in my other ear still complaining and throwing her arms around, while my husband was telling me that we received no other card but that he would check into it. I told the lady that I would be turning her in, and that was when she tried to speak in a soft voice that she wasn’t upset. I told her I’ve watched her body language the entire time I was in the drive through and that only then she was trying to change it when I said she was being rude. “Ass” is what I said.
I understand that it is chaotic at the beginning of the year with ins changing. However, there is no need for the employee to be rude or act like it is a major inconvenience when the customer is only trying to get their meds.
I called my husband back and we will be discussing changing pharmacy’s.

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D Schroeder January 1, 2016 at 1:23 pm

I’m going through a rough time and am in need of Tena Pants. I want to my nearest CVS and tried to obtain 5 packs of Tena Pants a week prepay of course for them. I was told they don’t do preorders its what every there sent. I was hoping for some help instead i have more frustration. I hope this helps you change your practices alittle i could really us the help. Thank You

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Donald Allen January 1, 2016 at 2:56 am

Dear CVS/pharmacy.Thank you for being my number one Pharmacy

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Donald Allen December 30, 2015 at 6:35 pm

Dear CVS/pharmacy.
I have been one of your faithful customers for over 20years.
to me CVS Is Like a one stop shop.what ever I need I can find it there at great savings.I love using my CVS/Pharmacy Extra Care Card.it is truly a blessing to me

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Denise Keyes December 23, 2015 at 6:30 pm

I utilize the cvs pharmacy in Auburn, Ma. Worst pharmacy ever. First of all no matter what medication you try getting filled they never have it, this is frequent not just occasionally. Today I went to fill a script for Oxycodone which as usual they didn’t have and said they probably wouldn’t have it until sometime next week. I asked the woman how long a script for Narcotics was good for as I know there is a timeline. She said she would have to ask the pharmacist and off she went. When she returned she said she was waiting for his answer. After waiting about 5 minutes I asked her what the problem was about him answering a simple question that as a pharmacist he should have known. Her response was that they were way too busy to answer questions and told me to come back another day. Are you kidding me ? Not only will I not come back another day I will not go back at all. For refills it’s just as bad, you can call at 6am and go to pick it up at 9pm and it’s never ready. Staff there are the rudest people I have ever seen, not one pleasant person in the place and no matter what you ask help with no one can be bothered. I will now have a new pharmacy that’s actually a pharmacy, you can shove cvs (you know where)

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NKStevens December 22, 2015 at 1:50 pm

Absolutely the worst customer service for drive thru pharmacy. I have been a CVS Customer for 20 years; started using while in New Jersey and stayed with this company through the transition and take over of the pharmacies in Georgia. I don’t understand why you don’t care about your customer service. I just spent 20 minutes sitting at the Drive Thru window on North Cobb Parkway in Kennesaw Georgia. The prescription was ready for pick up because a text message was sent. Yet I had to wait 20 minutes at the Drive Thru. After waiting 20 minutes and dropping off pain medication prescription and to be told come back in 30 minutes to pick it up! Really??? When asked who was in charge of the pharmacy told by the clerk that the person quit. I guess they did. I have never written on a website to complain about a company however this was my first priority today when returning home. Now I have to go back again and wait on line for a prescription!!!!!

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shawn w. December 16, 2015 at 9:52 am

Wow, looking at these comments I thought I was the only one who had a major problem with CVS, but obviously I am not alone. I had an issue with medication being filled for me, over the last week, and the district manager in NYC called me yesterday and insulted my intelligence, plus the whole location is truly “INSENSITIVE”!

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Angelo lombardo December 11, 2015 at 7:59 pm

We have been with your pharmacy in Commack long Island for over 15 years and I have to tell you it’s been a real big problem. Your phone refills doesn’t work your email prescription service from Dr to your pharmacy works 30 % of the time. I have had times when u went to pick up my prescription and they are out of the medication with no phone call to us. I have neighbors and family that have gone elsewhere and I am close to following.

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Douglas December 8, 2015 at 1:48 pm

I was ultimately given 8 toll free numbers and 3 fax numbers to obtain a mail order prescription. I’m still I’m waiting to get a call back to confirm that my order has actually been placed and will be filled. Corporate offices are unobtainable – the system is a complicated maze with no customer service‼️

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Angie November 18, 2015 at 3:32 pm

I called my daughters heart medication into the CVS location in Clinton Mo. on Monday. It’s supposed to be on the automatic refill list but for some reason this has been an issue for a few months now and when I ask about it I was told that they don’t do that one on automatic refill but they have a bunch of times. Monday they said it would be in Tuesday because it takes a day after its ordered. I still didn’t receive a call it was ready on Tuesday so midday we’d I called to see when it will be ready and now they say not till Thursday. Did they just forget to order it?!? So now my 7 year old daughter is without heart medicine that should be taken every 12 hours it will be about 34 hours before I can get her meds. When I ask what I should Do I was told by CVS to call around and see if someone else has it. Really?!?!? I’m now in tears calling all the pharmacies in about a 60 mile radius of us and none have it. Very disappointed in CVS and will be looking for a new pharmacy that will do compounds

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Anonymous November 14, 2015 at 8:17 pm

I suggest that you ease off on your employees, store managers, and district bosses. Because of you people-LP, VP, CEO, and whoever else, employees, store manager, and district bosses have no time for themselves or their families. There is no quality of life! All you do is stress them out and take away from their families and them!

Husbands don’t get to see their wives vice versa, fiancès don’t get to see each other, families don’t get family time, etc. All you care about is what is in it for you, what benefits you. ENOUGH OF THIS MADNESS! Give your employees, store managers, district bosses some time off! Seems like the only way to get time off is if the work from 7AM-10PM or if they are sick, hospitalized!

WAKE UP! THIS PROBLEM IS ALL ACROSS THE BOARD! CVS SUCKS! WHY DO YOU THINK PEOPLE ARE GOING TO WALGREEN OR WALMART? SINCE CVS TOOK OVER LONG’S, IT’S BEEN NOTHING BUT PROBLEMS AND DISSATISFACTIONS!

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Geri Ablan November 12, 2015 at 9:42 am

My husband went to Minute Clinic on 11/10/15. He has had severe cold like symptoms for 8 days. Lots of congestion, severe sinus pain, coughing, etc.

He saw Melissa Baumgart at 15115 Dove Trail, visit ID 243698632.
She did absolutely nothing to treat, prescribe anything for him, other than advising him to seek a higher level of care.
She lectured him on smoking, yes he does realize that is bad, thank you very much.
He had to wait an additional day to see a PCP and find out that he has a SINUS INFECTION and BRONCHITIS, and was given 2 prescriptions.

WE WILL NEVER EVER got to minute clinic again.
If he needed a lecture on smoking, I could have done that!

VERY, VERY unsatisfied with the Service provided. Pretty useless.
We will be contacting our Insurance and advising them on the NON-CARE provided.
Seriously, perhaps your care providers should focus more on patient care, than tossing out there own personal views on patients!!!

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S November 9, 2015 at 3:39 pm

Walking into to your store an older man approached my boys and asked them to come with him and he would buy them treats. I told him to get away from my children he came closer I yelled at him to get away and ran into the store. I went up to the front register and asked for the Manager the Supervisor Cathy was standing there assisting a customer. When I told her what happened she said “That is not our problem its your problem call 911 sorry.” I was utterly shocked! I called later that night and spoke with Cathy I asked for the Manager but he wasn’t in and she told me that she was “so concerned for the safety and well being of my children.” I said you absolutely were not you told me it was my problem not yours and she insisted that I “was wrong and not telling the truth.” My husband called the Saugus Police and was told that CVS could have called them to say there was a man loitering and bothering their customers two of which were children.Is this the type of person CVS has employed????

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MS. Elan November 7, 2015 at 3:07 pm

Resident of Lake Station, IN says:
.

Your CVS located at 5301 Broadway in Merrillville IN has the Pharmacist KIM MCDONALD policing your customers prescriptions. My friend called in their prescription, about 3 minutes later Mcdonald called and told them they could not have their prescription, when this person ask why not McDonald told them you know why. Mind you this was also the same hour my friend got the call that their dad had just died and they would need to fly out to bury him. So my friend went to the CVS to find out what the issue was. Only to be told that they’d gotten prescriptions filled before at two other places on the same day or close to the same day. Why should this matter to her(McDonald) as long as it was paid with cash and it is legal, why is she policing customers, and why is she so horrible to your customers, not just my friend. She told my friend they can not come there anymore, that they have to go else where, mind you in the mean time my friend who suffers from PTSD has to have their medication. My friend was able to get one prescription sent over to another store so that they would have their medication while out of the country. I really think KIM MCDONALD needs to mind her business and learn some people skills as well. She didn’t even tell my friend why or what if anything was done wrong to boot. All of my friends percriptions are still on hold at CVS located at 5301 Broadway Merrillville. Have tried calling to discuss this issue with someone in Crown Point, but to no avail. I wrote here hoping for help, But i get the feeling my friend is going to end up having to just lose the prescriptions and sign-up at a new Pharmacy after 15 plus years of doing business there, this is so sad. I see from the above letters and comments It seems no one ever get’s a proper response.Hope this won’t be the case. As I stated my friend paid cash at the other two places and only used insurance at the CVS. The last 15 months have been really hard for them traveling to and from other states and out of the country to bury their dead, If there was an issue then I feel the women KIM MCDONALD should have had the common courtesy to tell my friend what was wrong and then let them know not to let it happen again, no instead McDonald embarrassed and humiliated my friend and told them they could never come back to the store. My Friend is so upset by this and still we don’t understand what if anything was done wrong. I will HOLD MY BREATH and see if CVS will fix this and reinstate my friend. Life happens mistakes are made. Just say you cant do that and it’s done, but don’t band a person for not knowing that they’ve done something wrong to begin with. Okay I will close out now. I really hope a real Human being with a beating heart will read this and make this right. Thank you for your time.

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Brenda Bellew October 30, 2015 at 10:11 pm

My doctor sent a prescription request to the CVS in Monroe, NC. This store is located in Monroe Corners. This was a prescription for 60 tablets of Lorazepam 0.5mg. This was filled on October 28th and I picked it up October 29th. When I got home and was putting my pills in the pill case I noticed that the quantity did not look right. I counted them out and there were 30 pills in the bottle. I called the drugstore on October 29th and explained my problem. The lady I talked to said I needed to talk to the pharmacist that filled the prescription and she would be back in the store today October 30th. I called today and spoke with Tiffany and I was told “every prescription is double counted and there was no way the quantity was not right”. I told her they must have idiots counting the pills because the bottle said 60 and I received 30. I also told her I would not be back to CVS. My prescriptions can be filled at Walgreens which is closer to my house.

I have had this prescription for almost two years and I was to take one in the morning and one in the evening but I never had to take two a day. A 30 day supply always lasted me two to three months. Your pharmacist made it sound as if I was a liar or looking for a way to get more pills. There was absolutely no other explanation since they never make mistakes. I didn’t call to get the additional pills but I wanted them to know there was an error and the pharmacist did not handle it professionally. I did not say anything ugly until she told me there was no mistake. This prescription # was 781266.

Brenda Bellew

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Joseph Urban October 28, 2015 at 11:51 am

Hi! I am an inventor. I have created a medical device for man. No more ambarassment for not controlling the urinary tract. It is easy to wear it, easy to maintain it, cleaning etc. I call it the DRIPPER.
I would like to market it. I would like to find out if CVS will be interested in this medical device and marketing it.
I would be more than happy to send you a sample for an inspection or a try out.
Thank you very much Joseph Urban.

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Taiwo Akinsanya October 26, 2015 at 4:10 am

I am interested in talking to CVS top management in taking CVS to Nigeria (and indeed Africa). Nigeria has the largest economy and is the most populous country in Africa.

According to the United Nations (2012) Nigeria has a population of approximately 170 million and a GDP of 262 billion (US dollars). The middle class is fast growing with increasing earning and purchasing power. While the health industry is changing and people are becoming more knowledgeable and taking active role in their health, the problem of fake drugs continues to be a bane in the country. This is where CVS can help Nigerians and in doing so help its shareholders.

Another problem that is prevalent in Nigeria is corruption. This problem is now taking a center stage with the new government taking the fight to the door steps of corrupt public officials. The United States government and other developed countries are assisting in making sure that this war on corruption is won.

Many American Companies including Walmart, Citibank, Ford (to name a few) are presently doing business in Nigeria so CVS will not be the first American Company to do business in Nigeria.

My name is Taiwo Akinsanya a Nigerian by birth and a United States Citizen. I have been in the healthcare industry for 21 years both as a Registered Nurse and a healthcare executive. I presently reside in Waikoloa on the Big Island of Hawaii. I can be reached via the phone at (708) 307-**** and via email

Thanking you in advance and hoping to hear from you soonest.

Yours sincerely,

Taiwo A. Akinsanya HND (Food Technology) RN, BSN, MHA (MACHE)

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Mike Ard Cutting October 21, 2015 at 10:12 pm

CVS Caremark Corporation
1 CVS Dr
Woonsocket, RI 02895
Attention:
CEO: Larry J. Merlo,
CFO: David M. Denton,
COO: Per G. H. Lofberg
I became a CVS customer and ExtraCare member about nine years ago. When my neighborhood CVVS pharmacy was relocated I followed to the new site which was actually closer to my home than the previous one.
I enjoyed all the savings with my card and regularly took advantage of sales and specials but also spent quite a bit on products for which I paid full price.
In recent months I spent several hundred dollars on some of my shopping sprees at your stores.
Then, about a month ago, I went to load up on candies and other products on sale, and my card was rejected. The bill I got didn’t give me any of the sale prices nor the extra bucks. A note at the bottom of the bill asked that I talk to a manager or call an 800 number.
I came home and called the number. The person I talked to told me my card was cancelled and that I would have to apply for a new one. I was shocked and angry to hear that no reason was available to her and that my purchase record was deleted so not even a manager or someone higher up would be able to give me an explanation. She spoke as if this was standard procedure for the company. I applied for a new card but with very special intentions.
First I went to the CVS Pharmacy and cancelled my prescriptions there and talked to a floor manager to tell them that I would no longer be shopping in this or any other CVS store. She was very puzzled by the actions taken by the corporate offices and told me she had never heard of this happening. She was especially puzzled that I could not be given any reason for the card cancellation, especially since it’s not a credit or ATM card that can be misused. She agreed with me that a new card would not be of great value because all my accumulated points had been erased.
I went across the street to a big Texas competitor and had them contact my doctor’s office to record the prescriptions that I get refilled automatically every 90 days. I have also told co-workers and friends about the incident. It will soon be in social media with a picture of the new extra care cards cut up and sent back to you.
I don’t need a response nor do I want any kind of gift or response to ameliorate my discomfort and the bother this has caused me.
I’m happily returning your cards in a jigsaw format. I expect that my 60K followers on Twitter might be interested in this story as will my other social media contacts.

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Chief October 16, 2015 at 7:38 pm

I have no negative remarks to make about our CVS at Easley SC. We have Wendy, Every CVS needs a Wendy, I’ve visited other CVS in various other states and always ask “where’s Wendy?” We are not related in any way she just makes the visit, to make pictures mostly, most enjoyable. I suggest corporate headquarters have her train other employers on customer service, she is great.

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lisa October 14, 2015 at 2:13 pm

Can you tell me why cvs not close on major holidays. It seem they don’t want people to spend time with there family. And all about money.they don’t care about the employees ideal on customer taken advantage of the cvs extra bucks&your refund policy need to change. Your rain checks should last for 30 days only not don’t expire at all customers take advantage of that. They need arm security at there stores

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Kiki November 14, 2015 at 8:00 pm

HI Lisa!

That’s what is comes down to. People up there in corporate are GREEDY. All they care about is themselves.

For me, I almost never see my fiancè. They have him working from 4:30AM – sometimes 10:30 or 11PM. I read another comment where the husband never sees his wife. People there in the corporate office are GREEDY SNAKES! Makes you wonder why so many are quitting. There is no life.

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Reubena October 12, 2015 at 11:44 pm

I was on hold for the CVS on Grand Street in Fleetwood for 23 minutes tonight (starting at 11:09). The call was in reference to drug interactions. This is not the first or even the second time that this has happened. I don’t mind holding but I think it is ridiculous for a 24 hour pharmacy to put calls on hold for that duration of time. Thanks to the store on Main Street in New Rochelle I was able to get my question answered. Fleetwood dispensed my medications so I expected them to answer the questions pertaining to it. They need to do better.

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Allen bolden October 8, 2015 at 7:55 pm

To whom it may concern

I am writing this letter in regard to one of your mangers in your brockton stores
I happened to be rushing one morning and dropped a large sum of money, $500.00 dollars from my pocket, and decided to retrace my foot steps and return to cvs. As I was walking through the store looking on the ground Kristin Nolan stopped me and asked if I lost something. I replied yes and she asked what did I lose. I told her money and she asked how much and describe if it was in small or large bills. Once I told her it was all hindered dollars bills she walked me into the mangers office and gave me an envelop with my five hundred dollars in it. I wish and pray that there were more real and honest people in this world. Your corporation should be pleased to have employees like her in the company, and on your team. If possible please recognize her for her value and commitment for customer service , she was my night in shining armor .

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Mary October 8, 2015 at 5:37 pm

I have a complaint regarding the store on OLD SPANISH TRAIL in Houston Texas
I have been on hold now for over 15 minutes listening to this awful music this is after
I was disconnected the 1st time after holding for 20 minutes. My complaint is I have my
mother’s medication set up for auto reill, I get a text thay the refill is ready but when I
call to confirm they have not ordered. I know this liquid form of medication is difficult to
find but I followed there suggestion to do auto refill. It is now 23 minutes and I am still
holding. There is a Walgreens directly across the street I think I am going to have to
move my business, it is just to hard getting good service from this location. Also as a side
note it took them over a month to sweep the trash from the drive through, and yes i am still holding! This is truly not a way to run a business and to keep loyal customers. Still
holding. I don’t know if this type of information interest you but at least I have gotten it off
my chest! Still holding and I will be transferring my business to Walgreens.

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David Towns October 8, 2015 at 8:05 am

Today 10-8-15 I was heading to work on us41 just outside Morriston fl. While traveling south on us 41 I had a CVS truck drive right up on my bumper and stayed there he was about 10 foot and kept speeding up closer then would back off a little. This type of action is totally uncalled for by anyone specially truck drivers if I would had to stop quick he would have killed me. Is this the way of CVS.

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Brianna October 7, 2015 at 4:07 pm

I have tried to contact your Human Resource Office at CVS Headquarters but the lines are always busy.

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sue ann October 7, 2015 at 1:24 pm

Caremark was to ship lomitol, instead they shipped generic. After 2 weeks they finally shipped the correct drug. I spent over 3 hours on the phone trying to straighten out. They told me “white” lies” all along the way. They admitted they (caremark) made the mistake. Why can they can ship the correct drug once the mistake was made.
Very unhappy and a waste of time.

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Jane Ott October 6, 2015 at 10:00 am

I am in the process of trying to reach someone in a corporate office to discuss the horrendous experience I had yesterday with a totally inept employee. Be careful using the CVS Caremark pharmacy service. I am a nurse and the person I dealt with was everything short of an idiot. I don’t know what kind of people they are now employing there but this woman is most certainly too dumb to sweep the floors. Too bad I did not get her name or I would plaster it all over this website. Stay tuned for updates on this one … I am not done with this place yet!

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alan levine October 5, 2015 at 8:06 am

looking to make contact with person that I could relate an idea that could enhance your professional image eve greater. I am a former pharmacist that sold my pharmacy to CVS and worked as a floater in Mass. and New York 2001-2003. Greg Sciarra was my d.m.

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Unsatisfied CVS pharmacy Customer October 3, 2015 at 3:34 pm

The complaint about CVS pharmacy regarding the rude African American manager took place at store number 8042 in belleville, michigan 48111.Am sure there has been several complaints about his bad attitude towards customers before because he speaks in a condescending manner and his personal demeanor is rude..too much waiting period as well.

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Unsatisfied CVS pharmacy Customer October 3, 2015 at 3:28 pm

I am writing to complain about cvs pharmacy African American Store Manager who was very rude towards me when i visited recently to take my passport photos…there was no apology whatsoever after rudely argued with me in a condescending manner thus humiliating me infront of other customers in addition to making a public scene in the store when i expressed that my photos were not taken satisfactorily.I paid for both attempts made and left unsatisfied.I dont think such a manager understands how valuable your customers are and the main reason why he has that job.He should be trained to build positive long term business relationships with customers as opposed to scaring customers away.My husband works for CVS at a different location for 10 years in photo department and his positive attitude towards customers has won him recognition from the company.Therefore i expect the same from his fellow team members to make cvs pharmacy customers have a more pleasant experience shopping as opposed to such tyranny.Please look into the matter.Thanks

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Dean October 2, 2015 at 1:58 pm

They must hire The stupid people at your pharmacy store number 1662 I have nothing but problems at this store prescriptions not ready but you get a telephone call that says it is they tell you that They have product in stock and you come by to pick it up and they say they’re out of it totally ridiculous I think I’m a go somewhere else for now on

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Connie Aleman September 30, 2015 at 2:16 pm

CVS in San Marcos, Texas on Wonderland #5776. Was helped by a cashier named Karli and was given excellent customer service with a beautiful smile. She went way and beyond helping me and also said THANK YOU!

IT IS GREAT TO HAVE SOMEONE REALLY CARE ABOUT CUSTOMERS NEEDS.

THANK YOU! KARLI

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Velia Castillo September 29, 2015 at 9:12 pm

My 88 year old mother use CVS/caremark to get her medicines, she did her phone order of Livalo few days later her doctor order to stop take the medicine that had been order. When she received the medicine she took it to the local post office to sent back the package without
opening it. Later she received a bill of $105.00 I then called and let them know she had sent it back Ms. Janette stated CVS did not tell us to sent it back that was not the way to return medicines and they had no record of the return I called on 9/9/15. Today 9/29/15 I called
again because i have a product tracking & report from the post office. I spoke to Brandon
and he said my mother had to pay $105.00 and yes they have record of the medicine being
returned. I ask to speak to a supervisor spoke to Andrew the same thing yes they received the medicine but your mom has to pay for not returning the medicines as CVS wants
CVS you have the medicine but she has to pay for it. If it was sent wrong why not sent it back so we could have sent it the right way.
This is my mother information order number 2142869596

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Bill September 22, 2015 at 6:12 pm

Chagrin Falls, Ohio location… The pharmacy is totally understaffed and the good employees seem not to stay that long.. Everything changed about over six months ago. The store and staff were great and it was a pleasure to stop there. Now the store shelves are dirty and unkept by the pharmacy. I’m sure this relates to a short staff with not enough time to get it all done. I have been using this store since it opened and it makes me sad to have to write this letter…

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Susan wiley September 22, 2015 at 9:48 am

My advice to you’ instead of complaining about others’in stores’ gov..offices’ doc. Offices’ Hosp’ and the list goes on.. get into a good christian church & worry about your soul being safe instead of what these other people doo too others’.,,,my thinking is the reaper is at hand’,,to much evil in this world & no justice…

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concerned consumer September 21, 2015 at 8:21 pm

I am a long term customer of your branch on 1 e. Merrick Rd Valley Strm NY. I have several concerns about your employee Tara. She used to be very helpful but the last several months(since February 2015) she has been very off. Stumbling over her words,losing her balance, not being able to focus on products or her surroundings. I believe she has some issues. As a customer i am not satisfied with her performance and I am wondering if your company does actual back round checks on their employees. Apparently she either has an alcohol or drug problem. Is this really the type of employee you want servicing your customers. I would think the managers at the store would be more aware of how their employees present themselves, apparently not.

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Mike Razor September 18, 2015 at 5:43 pm

This may be a duplicate submission but I don’t know if the first one posted or not.
Your Mt. Sterling Kentucky CVS store #6337 has some of the rudest pharmacy staff I have dealt with. They also are very slow, taking hours to fill a script and make no bones about being slow. They never have a script ready at the stated time. It is not what they say but how they say it. They act as if they are doing me a favor by filling my meds. Yesterday it was so bad that I asked for the scripts I had just given them back and took them to Kroger. CVS pharmacy employees were rude, slow and not helpful at all. They wanted my wife’s SSN for one of the scripts and I could not remember all the numbers. When I took them to Kroger I explained that I didn’t remember all of her SSN but they checked and had it on file. Couldn’t the CVS folks check since we have been getting our scripts there for two years? I explained to CVS that my wife had six teeth pulled and needed the pain meds. They were very uncaring and said it would be at least two hours. Explained it to the Kroger pharmacy and they got it filled in 30 minutes. If the Mt. Sterling CVS doesn’t improve by year’s end I am taking my business somewhere else.

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ED September 17, 2015 at 8:10 pm

My wife had surgery today on her leg. It was outpatient surgery and after 8 hours they released her to go home. There is a C.V.S. at the corner of John Young Parkway and Americana Blvd. in Orlando Fl. 32809. This where my wife has had the majority of her prescriptions filled. We’re above retirement age and we have at least 4 active ones for her there. Went to get the pain medicine prescription filled which was NORCO 5/325. We don’t have it. So Igot her home got on the computer and started calling other CVS pharmacies close by. The one on Orange Blossom Trail, Orange Ave. Kirkman Rd. Conroy Rd. all of them said we don’t have it. I called the one on Sandlake road and a Technician told me we’re not allowed to give out that information. when I explained I had called that location before and was able to get that information previously she becamed enraged and said not at this location. I asked to speak to the pharmacist she was equally as rude. I asked her to look up my wife’s name as we’ve gotton prescriptions there when the store on John Young didn’t have the supplies. Again she was rude “I don’t have to look up anything”. The original location we’ve shopped at is right around the corner from where we live and is frequently out of the prescriptions we need. You need to bring the presciption in and if we have we’ll fill it. I explained I didn’t want to drive through rush hour traffic 4 miles if she didn’t have it. SOLUTION: Went across the street from John Young Parkway and Americana blvd. store got the prescription filled at Walgreens with a Lovely Pharmacist named Lauren. when our prescriptions need to be renewed we will take them to Walgreens. CVC bought out Eckerd Drugs which I worked for during high school. Jack Eckerd would have FIRED anyone who would have treated his customers in this manner. We are done with CVS.

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joyce September 16, 2015 at 4:27 pm

I recently was directed by ohone to goto aCVS Store#831 and make a money payment to the Rocheter Gas and Electric Corp. I went there and as I tried to figure out why they were asking me to send a moneygram, your employee Eric Verstraete said to me “it sounds like a scam!!” I was so shaken he called the rge for me who verified it was a scam that had been hap00pening all day. Eric saved me $500.00 and I want you to know that you have an employee who loos out for the good of his customers. Thank you Eric

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shami vandyke September 14, 2015 at 7:40 pm

Cvs can and will deactivate prescriptions. I had a friend’s rx transferred. which cvs did not do. they left one out and deactivated it. which was done after the rx. wer transferred. it was done illegally. there are two refills left on the rx. I was informed that it was my fault. REALLY? All cvs is doing isblaming others for their screwups.

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Gilberto Vega September 11, 2015 at 9:40 pm

We were big CVS spenders, and I’m here to let CVS headquarters know, that we will not step a foot in another CVS ever again. My family and I have never been treated so bad in a store ever. Store Tampa # 3650 has a young ladie name GWendolyn with very poor people skills. Very disrespectful, and if you don’t watch her scan, you will notice that she doesn’t scan all your coupons, and she double scans your items on purpose. I never been so disrespected by a cashier ever. And when we confronted her, she got very upset, called a manager refused to ring the rest of our items, trying to make us the bad guys of the whole situation. We were quietly furious inside, and felt unappreciated after so much business we bring to this CVS.There were customers waiting in line, we ask to the cashier to just finish our transaction , so that she can help the rest of the people waiting in line, but she refused to help us, making the whole store wait until a manager comes to ring us up. Then after the young ladie try to make us look like the bad guys, the manager on duty acted like she didn’t care about our complaint. This is the second time this ladie does this to us, so we decided to confront her this time. We left the store very unsatisfied, with regret of spending a penny at this store, after the thousands and thousands of dollars that we have spent at CVS, This cashier just comes and treated us like we didn’t matter. We ask her for help, she gives us wrong information, She doesn’t like people to buy with coupons when a coupon is available for a certain product. so we, ask ourselfs why do you guys put up specials and coupons if you don’t like the customers to use them??? Something that she will also do is will tell us that we can’t buy more than 2 items of the product. So she will grave the item and tell us that we can’t purchase it. If we ask her a question she will easily get aggravated, so we will tell her; “nevermind”, just to prevent any escalation of the situation. We notice that cashier name GWendolyn has very little patients and tolerance, and treated other customers the same way. My question to CVS headquarters. WHERE DO YOU HIRE THESE PEOPLE?? and why do you put up weekly specials so that your employees act this way towards customers??? Why do we need to go throw this as customers, with management not even caring about how we feel as well? We feel unappreciated, and this STORE# 3650 in Tampa FL, are very good at making us customers feel this way. I don’t really get it !!! specially with all the competition out there. Walgreen’s will surely love to have our money. We never had this type of experience there.
I posted this up, in hope that someone that really cared about us the customer with take some type of action in this regard, but I got to confess, that after the way the manager on duty 09/11/2015 at 6:04 PM responded to the whole situation, like she didn’t care I have little hope that someone in CVS headquarters will read this and care as well.
I just really wish someone will take initiative and and actually decide to do the right thing and try to correct the issue.

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Brandy September 10, 2015 at 9:41 am

i would like to say that I am extremely against cvs pharmacys because of not only my personal experience, but because of the experiences my community as a whole have delt with because of the staffs inability to do the job correctly, in my community numerous people have switched pharmacys due to the poor quality of service we receive , it is my intention to make it known that cvs is a chain that places no value on human morals or ethics whatsoever, in conclusion I am confident in my decision to switch pharmacys, not only for the health and well being of my child but for a peace of mind. Thank you.

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Dolores Eastman September 2, 2015 at 11:10 pm

Pharmacist made an error on my prescription. Directions stated ” put 3 drops in eye for 7 days”. I have been putting these drops in my EYE’s for months, and have had a horrible red burning eye with discharge , my eyesight is blurry, and my eyes are sensitive to the sun. These drops were actually EAR drops with instructions to put in my EYE! I am seeking out an Attorney as we speak.

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Susan September 1, 2015 at 7:40 pm

CVS is KNOWN for playing games, that play with your health! Their generics are the worst in the industry, they DO NOT CARE ABOUT YOUR HEALTH. Just look at their stock prices.

They promise script at a certain time, and they are not ready or IF YOU ARE ALLERGIC or SENSITIVE to a brand THEY DO NOT CARE, nor do they watch the interactions. BEEN THERE in the E.R. THANKS CVS!

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Lynne page August 29, 2015 at 3:10 pm

This is the reason I am leaving cvs after 52 years. Daughter drop off script at 230 to be ready at 430 me glammie goes to pick up script. At 545 told it was not ready ok ready in 15 minutes. Walk around the store heard name called went to counter was told to get back in line 15 people deep at this time nope all done no customers service at all going to neighborhood pharmacy Fred’s drug Cranston r.i. OUTRAGIOUS. CVS

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Lynne page August 30, 2015 at 2:10 pm

I will also be mailing my tags back too you in Woonsocket hope you find a solution for the problem hope the next 80 or 90 year old person does not have to step back into line. Just don’t want hear miss page we are sorry Fix it big corp

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Linda August 28, 2015 at 6:56 pm

I was on the phone for 25 min. trying to talk to someone at the CVS pharmacy in Elizabethtown Kentucky. I finally hung up because my time is important too. They don’t have enough people working in the pharmacy. It is the worst pharmacy I have ever dealt with. If you leave a prescription you have to wait 3 hours and if you need to talk to someone they leave you on hold so long you finally hang up. I have been to other CVS and not one is as bad as that store. I hope you can find a solution to their problem.

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Joyce Ott August 28, 2015 at 5:05 pm

Hi Lucy Maehl, Weaverville CA. Manager, please note the community support is behind cashier Charles McErloy, long time employee, community member and a senior

I work for Trinity County and am 71 yrs old People here rely on consistant friendly faces
With all your (CVS) current local troubles, boycott and loss of respect by the community Don’t add additional reasons to our local CVS’s countywide boycott by letting Charles go.

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Barbara August 27, 2015 at 10:19 pm

I went to pick up a prescription for Norco for my daughter and was told that they were out of stock but would have some in 4 days. I asked if them whether any nearby CVS stores had them and was told that they were not allowed to tell me that. If they themselves called, the pharmacist at the other location would refuse to tell them. When I got home I called another CVS and hey refused to tell me whether they had any in stock. The pharmacy tech told me that “This is a highly controlled medication”, but was unable to tell me how letting me know if they had any in stock would compromise that control. So although my daughter’s insurance contracts with CVS, we went to Walgreen’s and simple paid cash. My own insurance contracts with CVS Caremark for long term medications, but I always get any short term medications from Walgreen’s because they usually have the medication in stock, they are quicker to have the meds ready, and they are MUCH more friendly, even when they are very busy.

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Jacob September 30, 2015 at 8:45 am

Barbara, I would bet my right arm that they most certainly had the medication in stock; its just that the Tech, or the Pharmacist, didn’t want to give it to you. Knowing folks on the ‘inside’ of CVS has helped me understand exactly how much they play games with people when it comes to Controls (narcotic-type medication). It is MOSTLY up to the SUBJECTIVE JUDGMENTAL OPINION of the staff. I’m sure your daughter genuinely needed the medication. They can look you up in the Crisp database to see your prescription history…and I’m sure they would find that there is no abuse behavior (respected doctor prescribed, no doctor shopping, fill at same place all the time, etc) And, Norco isn’t that strong of a medication compared to the Oxy-class and others. Playing devil’s advocate though, pharmacies are only allowed to order so many controls per month – however the Pharmacist does have waiver-request authority to order more if he/she determines that their pharmacy does a high volume of sales for those meds. The DEA, etc. frown on that though. Back to reality though…it’s the staff’s OPINION that will determine whether you get your meds or not. Because, all of the sudden, they become doctors with super powers that enable them to diagnose you on the spot to determine that you don’t need that powerful of a drug. Again, it is mostly SUBJECTIVE, JUDGMENTAL OPINION. Personally, I am so sick and tired of the absolutely horrific treatment patients are subjected to at pharmacies, especially CVS and Rite Aide. My advice, transfer as many prescriptions out of CVS as you can. Find a ma-and-pa place that will treat you like you should be treated – with respect and understanding.

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Paul R Smulian August 27, 2015 at 1:17 pm

TO THE DECISION MAKERS AT CAREMARK:
Recently a medication that I have been taking for years and recieveing 90 day supplies for has been deemed a non maintenance medicaton. Well pardon me Caremark, but you do not know who I am or anything about me. I have spoken to 3 levels of people at your company and no one really cares they just cite the rules. Well the rules need to change.

Instead of a board who knows nothing of me, deciding which of my meds is a non-maintentence med, have your computers check my history and let them decide. If you do not want to take the time to do what would no doubt save you millions of dollars in processing costs for exceptions, then let the local pharmacist decide. At least that person knows who I am and knows whether or not I am abusing the drug.

Over the past 2 years my health insurance has cost an additional 40% yet the service that I get has decresed 20%. If you are going to cost me more and give me less, I can get that from a no name company that charges significantly less.

If you are smart, you will share this with Care First Blue Cross and have them Approve of you doing this as it will save them millions of dollars too as doctors are now charging to fill out forms.

Paul R Smulian
United States Army , Retired

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James Trangmar August 26, 2015 at 12:11 pm

another store franchise has fail to liberal way of thinking they refuse at thier bakery to bake a cake with a confederate flag.what they fail to see 170 years plus ago that is history the battle flag of the Confederacy is flying high today one reason is that flag will never let The Stars and Stripes be taken down. if it wasn’t for the veterans ancestry on both sides that joined up and defeated the Germans in both wars cvs would be baking German cake with a swastika on it are possibly the Rising Sun I’m asking all with courageouswill stop doing business with this franchise I have ride along with Walmart.

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Susan September 1, 2015 at 7:42 pm

A CAKE? WITH A FLAG? OMG

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cheryl hull August 25, 2015 at 7:57 pm

I live in Riverdale Illinois and cannot belive the cvs in my village claims they have lost my prescription, I drop my prescription off sunday 8_23_15.lwas told that they did have my medicine, I would have to return on 8_25_15.well my husband goes and don:t even have me in the system, I have never ever heard anything like this in my life.they don’t even know my prescription is, please help, l need my medicine.

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Deborah Palmer August 25, 2015 at 4:09 pm

As it seems again ,I am not the only person that has a problem with the cvs pharmacy staff. I was informed for the last week or so that my meds were ready for pick up but not approved for payment. When I spoke to the woman at my insurance company she stated that she oked the payment. Today I call and was told that they have been filled,oked for payment but I couldnt get them for another hour to 2 hours as they have to be run through the system again and they do not have time to do that now so I have to wait yet some more. Come on CVS,get your shit together as you may not be the one in pain but the people that need those prescriptions are. While typing this message,I just received a call from the automated caller saying my prescriptions are ready for pickup. Thats a laugh cuz if I go now ,I will still have to wait forever.
Thank you so much for the very horrible service and giving me a reason to go to Walgreens or Publix from now on

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barbara V. August 20, 2015 at 10:42 am

Prescriptions here are expensive. Before going to a CVS store, call Costco for a price and see the BIG difference also, if you did pay too much, return the unopened bottle and receipt for a refund. The pharmacist will tell you that you cannot return any drugs, but there is not a federal law on this. THEY CAN BE RETURNED! they just cannot be re sold. Stand your ground. Thank you.

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Alexander Hammer August 17, 2015 at 11:14 pm

Hello,
I would appreciate receiving the contact information for your corporate procurement office.
Thank you for your kind assistance.
Sincerely,
Alexander Hammer

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Dee August 15, 2015 at 5:00 pm

Today I picked up my prescription at your San Clemente, CA pharmacy. In my previous encounters with the pharmacy folks, including the pharmacists, all have been great. Today I had the misfortune of dealing with one of your techs, hair shielded name tag but store manager called her a name beginning with the letter A. She is 50+, long black hair and a perpetual look on her face as if she had eaten a big pile of dog poop for lunch. She is also Anglo. It should not be that difficult to locate this employee. She not only did not great me, she avoided eye contact as she waited for the store manager to make change. I had to initiate contact with this individual. She could not scan my CVS card on my iPhone and became even more unpleasant as she just glared at me to figure out how to complete this transaction. She could not pull up a phone number and once again glared at me. I gave her my phone number which is also on the paperwork, but that did not help. I asked her if she could just manually enter my CVS card number and she just let out a sound not becoming of anyone. Eventually, she asked for another’s help and the other gal just scanned the card on my iPhone without any difficulty whatsoever. In addition, I did not even get a “thank you” for being so patient and not uttering a word of complaint. I did receive a “have a nice day” which sounded much like a big F U!!

Perhaps if this employee is so unhappy dealing with the public, she should go in the back and unload the trucks? Everyone has a tough day now and then, but please don’t take it out on customers. Customers will shop elsewhere.

Thanks for your time.

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Mark August 14, 2015 at 7:31 pm

I was informed that my subscription order was ready to ship but I noticed the price was wrong so I called customer care and was notified that the discount for subscriptions was lowered from 20% to 10%. I asked when that happened and she said the the corporate office made an arbitrary decision about a week ago. I was a little upset because no one notified me of this change, not one e-mail letting me know that a change just happened. I would think that a change such as this would prompt someone from corporate to send out notices to their valued customers. I really thought that the change would be made on my order to reflect the fact that I received no notice. I hope this is just an oversight on your part.

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LEE LUTZ August 10, 2015 at 2:35 pm

August 3 over ONE hour shuttled between your 401 765 1500, 1800 746 7287 , transferred 3x, dropped once, terminal hold o my complaints – plural – the last being 527 0575 was dropped and return number is the menu
our store on Beltline in Garland TX has FOR YEARS made errors – I cannot get back if Kim if that is her real name
next stop is to notify my drs , my felloe sufferers on the internet for help
lee

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Deborah Palmer August 8, 2015 at 6:31 pm

I have been using the pharmacy in Deland,FL at the corner of Woodland Blvd and Plymouth for months now since being released from the hospital. Because I am on a special payment program,I can not go elsewhere. Every time I go in or call in about my meds,they are never in stock. I realize that these people dont care about what pain I am in but to have to wait almost 2 weeks for my script tobe filled is ridiculous. Even when I ask when they may have it,they respond “probably another week or so “. CVS,you need to fic these situations soon or I can see your stores as having “going out of business “signs. Who wants to put up with this bullshit all the time. Not me and I can tell after reading the other complaints ,there are others that wont either. Do you even train your employees.

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Lola James August 7, 2015 at 4:05 pm

The CVS on the corner of Crenshaw and Collisium in Los Angeles is the worst CVS I have ever been to. I frequent there because it is close to my job. There are never enough cashiers at peak hours. The shelves are never restocked, yet the boxes of unopened product line the isles. SMDH!!!

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Elizabeth July 31, 2015 at 1:21 pm

In the past, I have had “issues” with CVS. There is never a time where I do not get some sort of nonsense from the pharmacy department. Today took the cake. The pharmacist said, “lady, go to another pharmacy if you don’t like it!” Last night I was told the doctor gave the ok to fill the prescription. Today, it was a different story. They were waiting for an ok from the doctor for a 5 milligram increase. If the doctor gave the ok last night, then why is it not ok today. When I asked the pharmacist about it, her snotty response was ” lady, I work a 13 hour day today, personally, I don’t care”. Yep, their customer service really sucks. I would rather drive 20 minutes down the road that to deal with those idiots again. CVS sucks in Bensalem.

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Jamiel White July 30, 2015 at 8:15 pm

I think it is absolutely unethical, unprofessional and unheard of for 2015 that the CVS on 320 40th St. NE, Washington, DC 20019 can not handle e-prescriptions. It is always a battle between the physician’s office and the CVS as to who’s telling the truth about if the prescription was sent or received. The only one suffering is the patient ultimately. I have been on both sides of this situation but more so now as an advocate for patients. CVS is a major corporation who needs to understand there is much work needed with their e-prescription system. Too often Executive no nothing about the daily problems that occur and affect people’s lives. It’s no wonder so many people are switching over to smaller, private and more personable pharmacies that actually have passion. I wonder if the owner of that store has reached out to corporate about this CHRONIC ISSUE. e-scripts, electronic medical records, patient portals and meaningful use are all part of the new healthcare mandates…..GET IT TOGETHER!…PATIENTS DESERVE BETTER THAN THIS.

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Diane Bainbridge` July 19, 2015 at 9:49 pm

It has been an unpleasant experience for us this past Thursday through Sunday night receiving over 46 contacts from your fax machine – as late as 10 pm, and as early as 6 am.
Please do something to ensure that your equipment works properly. Electronic devices should not be making personal phone calls!

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ANDRE T. BLANCO July 15, 2015 at 5:21 pm

I went to that cvs on 23th street and i swipe my food stamp card and they said the card did not went throuth and after i realise the thugs still ,from my food stamp and my rewards cupons card as well that aint the only place NYSC Gym they too charge ya double and triple and there is no one to talk about it the employess certain ones some managers as well but not all stalk me all over the place they snoop at your locker and your personal identity the YMCA got the same problem, Crunch as well, one day one guy claimingh to be a employee demmmanded i should put the towel in the bin or he would hit me all this is very disdturbing in the public libriries yesturday i a idiot stare at me i stare back now he got mad netspend card got others too who are part of the scam western beef on west end by the lincoln center has a couple of sicothic maniacs too one of the them the manager who push the carts violently against me the other day on beth Israel on 14 th street the guards injure me in my nees and when the cops took me to beelvui to being seen by a doctor it was a nurse who sow me no a doctor and said all is just fine and here i am limping and hurt and I have 1000 more horror terrible stories done to me they all will go to jail weather they claim to be this or that i will not stop file claims make complaints every day push the envolop if any of you are legit you will see the result goodness will come and the thugs will pay

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Bonnie August 6, 2015 at 4:23 pm

OMG what ru on?!! This has to be the LONGEST RUN-ON in history!! I read it…crazy as I am for that! Still I have NO CLUE what the point was! Just a bunch of meaningless gibberish! Pointless!
U know, people read reviews to gather LEGITIMATE INFORMATION about a specific business or item! What is this mess?! For crying out loud my 5 yr old has better grammer/spelling & can write in a more complete sentence!
This post/comment/review or whatever the heck it is needs to be DELETED!! Total waste of white space!
Please, who ever wrote this…get of the Lucy & go back to grade school!
Just start over…Jeez!

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Deborah Palmer August 25, 2015 at 3:46 pm

I too started to read it and then fortunately I moved on to the next

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Sky July 13, 2015 at 7:10 pm

When going to CVS to have film developed, I was told that they do not give you your negatives back. Negatives, no matter where you go were always given back to you with your developed film. Why would they ever change this when they have been giving negatives back for years? People have devices where they can make slides from their negatives and what if they want to make additional copies from their negatives? Those negatives are the customers personal property and always should be given back to them. They paid for them when they purchased the film. The camera cannot take pictures without the film. All you have to do is dry the negatives (holding them and snapping the water off is one way in addition to letting them hang to dry). People want their negatives back with their photos. This also prevents theft of their personal photographs.

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Tammy July 12, 2015 at 7:04 pm

My family and I spend hundreds of dollars weekly and have been loyal consumers of our local CVS pharmacy in Ringgold GA on Battlefield Pkwy. However, I recently had to go to the Cleveland Clinic Mellen Center MS specialist. The dr there, Dr Stone gave me a rx and I took it to my local CVS to get it filled. The pharmacist refused to fill my rx because it was out of state and the tech was extremely rude to me. I am suffering because I cannot get a needy legitimate medication. This is very negligent behavior on CVS’s part!!!!

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Sharon Johnson July 7, 2015 at 7:27 pm

CVS your store made a terrible terrible mistske in my opinion serious with a prescription for my 25 year old son. Lucky for us he refused to take another pill. His heart feeling as if it was jumping out of his chest!!!

We made a visit to the emergency room as well.
After contacting his Dr. The store was called.

How safe do we feel? Especially the fact that our ins. carrier forces us to use CVS. RX1098741, store phone 973 726 3422.

I intend to contact my carrier with this complaint.
This was a serious problem that could have been a serious outcome. ” unbelievable “.

I’m curious how you plan to respond and or how often this happens in your pharmacies? Scared parent in NJ.

Sharon 973 896 ****

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Renee September 19, 2015 at 8:48 am

Sharon,

Given our own experiences with CVS giving in trier medications and/or incorrect dosing instructions (multiple times), I am confident you are not alone. I would even say that it is beginning to become apparent that this very well could be a systemic problem with CVS as a whole.

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Gilbert July 5, 2015 at 10:44 pm

I want an explaination on why and how could someone at store #4 in Georgia could use my credit card without swiping the card. This is down right fraud at it finest. If a card is not presented at checkout then a card number should never be accepted. This could be an inside job. I expect a call immediately first thing in the morning 469-964-****.

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lynda Kimpel July 5, 2015 at 11:20 am

I recently switched over from RIte Aid to CVS for my husband and my medications. I am unhappy with the pharmacy at CVS. My husband had a stroke a year ago and he is on at least 8 different medications and I repeatedly have to ask that his meds be put on automatic refill and I always need a 90 day supply. My husband cannot drive so I am doing all the running back and forth to the pharmacy. I am really close to going to another pharmacy for his meds. Can’t believe how poor the service is at CVS. I am not a complainer but this is just uncalled for. Miss my RIte Aid. I use the CVS in Woodlyn, PA.

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Denise Carpenter July 3, 2015 at 2:24 am

I don’t know what is happening to CVS. They’re customer service appears to be going downhill fast. A month ago, I took in my prescriptions in to be filled. They told me that they didn’t have one of the medications that I needed in stock and that it would take them 3 days to order the medication. I patiently waited the 3 days. When I went back in, I was told (yet again) that they didn’t have enough to fill my prescription and it would take yet another 3 days to order and receive my medication. They expected me to wait an additional 3 days (which was going to set me back another 3 days, now making it almost a week.) I could no longer wait for my medication and asked the tech if it was possible to give me what they did have in stock and then once the order came in, I could get the remainder of my medication. The tech told me that they couldn’t do that and I would have to forfeit the remaining amount of my prescription. (An additional 20 pills) I have NEVER known CVS, Walgreen’s or Rite Aid ever doing that in the past. My doctors were even surprised when I told him what had happened. I was extremely bothered at because after being told the first time that they would have to order the medication, they never did and now I was expected to wait an additional 3 days in order to get my prescription filled. Falling behind 6 days on a medication that I need to take regularly as directed/ordered by my physician, is not something that many of us are able to do. We have chronic illnesses that require us to take our medications. Someone at the pharmacy dropped the ball and who ends up paying the price? Your customer! Lately I’ve been having a hard time getting my medications/prescriptions filled. What I also find a bit disturbing is the fact that the pharmacist has to ask me if the generic medication is the same as the name brand. He’s the pharmacist, why would he ask the customer of the name brand and genteric name of a medication is the same thing? Needless to say, I will be taking my business elsewhere.

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Dave June 23, 2015 at 11:28 pm

I gave the Ronkonkoma NY store one more chance at filling my prescriptions for my children. Needless to say Carol that wa sat the drive thru window is still he most annoying , phoney, obnoxious and rudest person you have worling at this location. Your Store Manager Richard is another loser at this facility. Both these employees don’t know the work of respect or customer service. How does CVS employee such bad employees? Is that the qualifications these days ?
I am appalled at how your staff pharmacist Binsy treats your pharmacy staff. Why are these people still employed ? It’s mindboggliing how CVS can get rid of these best employees or they just simply leave . That should say something ? Get with it CVS Corporate big wigs. You are losing customers left and right.
You say you ar ethere for the customers which is hogwash. I’d rather shop at Riteaid for now on.

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Stephanie parker June 23, 2015 at 2:28 pm

Just wanting to no why I haven’t been getting email such as coupons and promos could you please tell me or just start sending them ease thank you have a great day 🙂

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Bonnie Davis June 23, 2015 at 10:59 am

Witnessed a disturbing situation at my local CVS store yesterday. As I was waiting in line, I saw an employee using her bare hands to count out pills for a customer, she then proceeded to step up to the cash register and take care of another customer. When I questioned the clerk taking care of me, she said, “all pharmacies do that”????? She just gave me a look when I asked about how sanitary that practice was. I’m wondering what CVS thinks of this procedure.

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Liz London June 22, 2015 at 4:01 pm

I left my dog, Katy, in front of your Alameda, CA store (on Santa Clara Ave.) on 6/16/15. It is not a proud moment to admit I forgot her there and did not realize she was missing until late that evening. When I returned, the store was closed and she was gone. I returned on 6/17/15, 6/18/15 and 6/20/15, talking to store personnel, giving them my contact information, and posting signs with my contact information. On 6/17/15 a young female employee called to tell me that someone on 6/16/15 had contacted the Alameda Police Department about the dog. (I called them and they said when they arrived the dog was gone.) On 6/18/15 I spoke with an older female employee who said she saw a woman and her son take my dog into their car. I again gave her my contact information. On 6/20/15 I spoke with a male manager. He said he had the contact information of the woman who took my dog. He reported the woman was not comfortable about returning my dog, although he did give me her contact info.

I applaud your employees that they contacted the police department when they noticed a dog outside of their store who had been there for several hours. Through that action they were showing compassion for a living creature and wanted to insure the dog’s safety. What is concerning, it appears, is that they withheld information, or at least they made no effort, to reunite stolen property with its rightful owner. From the reaction of your store manager, he felt that it was reasonable for a strange woman (Janet Thomas 510-465-***) to take someone else’s dog.

Please review policy and procedures with your employees regarding stolen items on your property.

PS – it appears that the “good Samaritan” Janet Thomas, has taken my dog out of state to Oregon. The prospect of having my dog returned to me is looking slimmer by the moment.

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Susan Do June 22, 2015 at 2:25 pm

Several months back I made the decision to no longer utilize the CVS pharmacy in Mounds View, MN due to their lack of service. My doctor called in a prescription last Friday and their office has inadvertently left the CVS phone number in my profile ( I had previously asked them to remove it). I received a voicemail message on my home phone that stated the following: this is the CVS pharmacy and the callers name. Your prescription is ready to pick and you need to bring an insurance card cause this prescription costs hundreds of dollars. Wow – not the best message or customer service – it did reaffirm my decision to no longer go to the CVS store though!

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Don J. Beville June 21, 2015 at 11:41 am

On June 15th, I picked up my prescription at your drive thru on Robious Rd. in North Chesterfield. Paid with my AMX $1. Ins. picked up the rest. On June 18th, at 7:48 PM, an employee at that store tried to use my AMX card # to charge $204.95 and then 18 seconds later tried again for $104. AMX denied the charge and contacted me through e-mail and a phone call. I notified the store manager the next day. She didn’t seem to be too concerned nor did she apologize. The Chesterfield, Va. police, Fraud and Identity Theft dept. took a report. My AMX card was canceled which means I had no credit card for the next week.

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Leenel Holloway June 19, 2015 at 7:22 pm

The CVS in Opelika, AL across from east Alabama medical center hospital. I notice an heard the heavy set black lady being very demanding to a customer that was the elder of everyone there at CVS if her blood pressure was up already it sure is up even higher now uncalled for an very ignored also unprofessional. The CVS pharmacist has an personal problem that needs addressing outside of the job because all people come there in trust that they will be greeted with respect an love an care that being your profession. why she has such a smart mouth I do not know but she is always like that even with myself the very first time I approach her about my medication she drives a black ford explorer four door hatch back. that why I shop at CVS in auburn ,AL. these people are real professional an gives reason why I am shopping at CVS auburn,AL on GLENN an DEAN. I feel better an the elders fill better they work hard an get your medication fast an soon ass possible. where is under cover BOSS under cover BOSS. this go to show how black people treat each other with prejustice against there race. people of color to let you black peole know are not looking for free hand out we work go to college an have houses an vehicle so cut the bull shit. talking to black people that fill that the only way to talk to people is to be loud an smart mouth rolling her eyes I want her fired that elder of us all was very upset

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MARILYN TOBIN June 19, 2015 at 1:52 am

How can we solve this frustrating situation??????? This isn’t the first time something is advertised on Sunday but you get to spend rest of the week USING YOUR GAS to go to all the CVS in area ( AND THERE ARE MANY) to try find product…..we are talking about META there should be enough available to start the week and continue to renew stock…..lots of excuses and it’s not the personnel of the store fault. This was an ongoing problem with eggs never in stock was told it was dairy fault by calling dairy this some what seems to be solved. Thanking you for your cooperation in this matter.

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N. Billings June 18, 2015 at 3:27 pm

I was very dissapointed when I went on my lunch to get a item that was just advertise in your new weekley add. The item item I was looking for was the Bunch O Ballons. This item is new to the store was told that it is on back order before it even hit the store. So pretty much why would you advertise a item and not even have it in stock or advertise a prduct you are not sure that you will have before printing a ad. I am so not happy with CVS, I needed these as gifts.

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Ivan Perez July 8, 2015 at 7:34 am

CVS should be a shame of how they lie in their advertisements. I also ordered a product off their website and was told it was on back order. My order was supposed to have been at my house in 5-10 business days. My money was taken out of my bank account almost instantly now I have to fight for MY merchandise. WHAT REPUTABLE COMPANY DOES THIS? Its been 11 business days and I haven’t gotten a email to explain what’s going on , I had to find out on my own. CVS customer service is horrible. They never know anything. I am livid with CVS and will do what ever it takes to make sure CVS stop what they’re doing to their customers.

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Robert depew June 13, 2015 at 4:37 pm

How many time do I have to tell the store at 38th and Pine Ave in Erie Pennsylvania to stop calling me? I have asked them to stop 5 times. I told them if the called again I would change pharmacies. Guess what they called me again today.
They push push meds. Example #1y wife’s antibiotic expired the got it renewed without permission again. No wonder people are resistant to antibiotics.
When I need apedria (insulin) it is never in stock it has to be ordered.
I no longer shop there for anything else

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Nancy June 12, 2015 at 12:43 pm

My credit card information has been stolen and CVS was the last place I used it. Coincidentally, a friend had the same thing happen to her from another location of CVS. In both incidents, charges originated from San Francisco. Since we both had used our cards at a CVS Pharmacy as a last transaction, we conclude CVS has a breach of credit card information!

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Dorothy McCurdy June 11, 2015 at 8:11 pm

I am truely hurt, embarrassed,and absolutlely livid by the events of returning products to the cvs store in Lake Havasu City, Arizona. On June 5th 2015!!!! I did not have both reciepts for make-up that I had purchaced over a span of 2 weeks prior to that day. The cashier asked her superviser what to do, the superviser went to do a price check and when she came back I asked her what she could do. She then out and out accused me of stealing because her numbers were off with ONE of the (8) products! She replied that she would keep all my items and told me not to EVER return… I was totally shocked and embarrassed as there were other customers present i looked at her almost in tears and said are you serious? By this time on almost in tears still in shock I explained that i come in frequently late at night because of my schedule and have always liked cvs and they are a 24 hour store here…I guess she thought about her accusation and gave me store credit which was all i wanted in the 1st place…but it was already out there and now not only hurt and embarresed im PISSED I took my credit and spent it plus another 50.00. She also had admitted to her cashier out loud that her program had been messed up on her computer and just got fixed. Well maybe they didnt fix it right or she didnt relize that I am NOT the only person who buys make-up in thier store.
So I am informing you that I intend to file a defamation of character suit against cvs and the suppervisor as well. If there are any other recourses I will also take those to the limit as advised by my Attorney.
Lake Havasu City is a fairly small town and I have lived here for 17 years and know just about everyone so when a friend had heard about this incident and asked about it. I asked her where she heard such a thing and was told she was also there later that day and they (the supervisor and another employee were talking about it at the register!!!!#%&%$&% there were about 8 or 10 people in line for gods sake…they had even used my name. This is what has convinced me to file this suit. I am 57 years old and do not deserve to be treated with such out and out DISRESPECT!
I will NEVER do bussiness with this store again…online possibly but not here EVER!
Regretably Yours
Dorothy McCurdy

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Kornergal June 10, 2015 at 10:54 am

I could not be MORE FRUSTRATED with the lack of professionalism and expertise and the out right rudeness of the pharmacy personnel at the CVS pharmacy at Big Pine Key, Florida!
For the past four months I have been diligently trying to get them to update my mothers med profile. She is on medications that if taken incorrectly could result in heart failure and or a diabetic coma. After several calls, extensive in nature, and having the doctors office send the newest profile on her scripts they filled ALL of her prescriptions, even one she no longer used and charged her insurance company, which was paid by provider, and let her walk out of the location with all meds, even AFTER I had called and talked with the pharmacist who assured me she would only walk out with the two that she needed!
The next call was to the pharmacist AGAIN, a male, who after I explained what occurred, even after he had assured me this WOULD NOT HAPPEN, he responded with “I speak with a lot of people, what do you want me to do?” in a very rude, load and acerbic manner. I then stated that I wanted his name and the number to corporate headquarters! At this request he changed his tune, said he would try to assist me, promised a credit on her meds in the form of a “store card”…since the meds had left they could not be returned so this was an agreeable fix, and then DID NOT FOLLOW THROUGH WITH ANYTHING!
I went in to get the card, and was told nothing was there and nothing had been done and there was no record of the situation and to take it up with someone else!
I am now taking it up with a licensing board, as should others. While I was there the last time there were two other people who had received the wrong medications, “filled in error” for prescriptions they COULD no longer take, on a glaucoma patient and one a heart patient. People are generally suffering from a condition, sick and in a weak state when they go to the pharmacy, you would hope that the pharmacy personnel and pharmacist are attentive to their positions!
I am informed by pharmacies and physicians that people should use one pharmacy so that they can keep track of prescriptions and ensure that the is no interaction or reaction for patients for their medications, thus they keep a profile for the patient, and this protects doctors, patients and the registered pharmacy to keep track of a patients medicine and distribution. Yet this pharmacy and some of the personnel continue to dispense without checking profiles and frequency of medicines filled. As long as they submit to the provider and it is paid, they do not seem to care. Not only is this the attitude that they display and are very vocal about, but the almighty dollar they receive seems to be their only concern.
They TV adds state that they are concerned about their customers health, they proclaim that they have removed tobacco products from areas so that they are not so visual….GREAT how about dispensing your medications correctly!
They advertise when they are hiring that they are “looking for customer friendly faces”…how about common sense too!
I am so frustrated it seems that it may be time for person who also experience this treatment and these situations to think about a class action suit! CVS DOES NOT CARE! Does it seem that these people are not only frustrated but exposed to very disgruntled and unhappy employees, lack of qualifications are across the board.
Yesterday when I called to try and resolve the dispensing issue and was greeted by the pharmacist in a rude and loud manner, I responded in like tones and mentioned what I felt my next step would be. The pharmacist then responded by telling me he was a nice person and kind and why did I feel this way? He never mentioned competent and knowledgeable…which is what I should have heard first and then followed by please allow me to see what can be done and I will call you in a few days to see what we can come up with for resolution. It was all just personal, towards him and nothing about the egregious errors made. ENOUGH! What does CVS intend to do about all of the errors, rudeness and inept personnel? I would like to see some form of resolution?

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Seth June 9, 2015 at 4:59 pm

I take 14 different medications and I was trying to get help from corporate in order to get the medications. About 4 of them are controlled substances because I have HIV and Cancer. I was told by Cindy who answers to the CEO: Larry J. Merlo that there was no way to work with me. I was not looking for all my medications to be there 100% of the time. However I need all my meds everyday and a lapse in filling them could cause some major damage to me, maybe even death. The only reason I was looking to go to CVS was because I got new insurance and Walgreens doesn’t take it. So in essence CVS is only interested in the mildly ill people and not chronically ill people. Otherwise they would have consumer advocates to help the chronically ill.

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Carolyn J. McBride June 9, 2015 at 2:11 pm

After reading the customer comments regarding experiences at CVS, I realize a change in efficiency and customer is needed . I will not comment at this point, however, I will pursue my complaint regarding the rudeness that I encountered at the CVS Pharmacy on 31st St and Halsted in Chicago.

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Moranda June 6, 2015 at 5:35 pm

Cvs in Jackson Alabama would be a nice job to work but the head manager is so so rude I really dislike going to the store But I guess feedback or comments aren’t really read because ive left comments on her for years she doesnt speak unless your another race thats why I switched to walgreens And have gotten some of my family to switch also only because of her everyone else is so friendly…

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Debora Cohen June 6, 2015 at 1:31 pm

I return some stuff and cashier gave me a MoneyCard with ZERO balance instead of $27.00. I called 10 different departments and no one can help me. They are stealing people’s money. I normally spend over $500.00 a month but now I am going to STOP shopping from CVS. Horrible customer service.

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Unknown June 5, 2015 at 4:23 pm

CVS in Sunbury, Pa. 17801 Forth North St. Pharmacy staff are great. But the rest of the staff don’t care about the customers.Leaves the shelves empty,just stand around or/and talking on there cell phones and are rude to customers.

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Katie Starr June 5, 2015 at 4:20 pm

I have used CVS Pharmacy in Marshall, TX for over 7 years. This past week has lead me to make the decision to move to another pharmacy for both myself and my husband. My husband had an aneurysm to burst and surgery to repair it in 2009. So we take his medication schedule very seriously. I called his medication in on Sunday May 31, 2015. The automated system told me that the dr would have to be notified because there were not any more refills, and they would have it ready by Wednesday. I got a text notification that my husbands medication was ready along with some of my own (note: one of mine had to be faxed for approval to another dr). I went to pick up the meds Wednesday afternoon and all but the heart medication was ready. So the young lady tells me she is refaxing it right then but it may help if I call the dr’s office in the morning to confirm they got it. Thursday I called the dr.’s office they had gotten the fax from wednesday and faxed it back thursday morning. I go Thursday afternoon at 5:30 pm and ONCE AGAIN (third time in as many weeks) that the drive thru is “OUT OF ORDER”. Strange but it appears to break down at the same time of day every time it breaks down. So I went inside, and guess what… still NO medication. I told the young man I needed at least 2 pills to get my husband thru until this morning when I could back in touch with the dr. He gave me 3 “loaner” pills, I am very grateful for that as my husband had not had one since tuesday night. Friday morning (today June 5th) I called the dr. office first thing and she said that it had been faxed yesterday and again this morning, 5 minutes after I called the dr’s office the nurse from his office called me and told me she had faxed it to CVS. I tried calling CVS 3 times and it would only ring, no automated system (as usual) and no answer. 12:30 (lunch) I go thru the drive thru (amazingly enough it is now in proper working order). The young lady tells me she does not have my husbands medication. Needless to say, my blood pressure is now on the rise, my nice button has NOT been pushed, and the pharmacist (a lady this time) is telling me that she will call the dr’s office but I have to pull around as there is another car behind me. I am NOT moving! Then she keeps repeating herself like she didn’t understand I was not leaving without this issue being taken care ..ie.. full prescription! Then she says again, I will call Dr. myself… TOO LATE LADY, I am calling them right now. She tries to give me more loaner pills and promises me she will call the dr.’s office herself and will have my medication in 10 minutes but I need to pull around. NOT HAPPENING! I get my dr’s nurse on the phone and the pharmacist will not talk to her. So I went in! Put it this way… I bet she wishes I would have stayed in my car. The nurse tells me she will call them. I am standing there waiting and my cell rings.. it is the dr’s office (nurse) telling me she is calling CVS and all it does is ring. I can hear it over the intercom “pharmacy line 1”. I told the nurse I thought the pharmacist was on the phone calling her office. The nurse said wait a minute, I heard her pick up the other line and talk to the pharmacist. The nurse told the pharmacist that she had faxed the approval herself this morning, and to fill the medication. The pharmacist then tries to tell me that when they have to get authorization on medications that if they do not hear back from the dr, they fax them every 10 hours and call 2 times a day! YES that pharmacist looked me dead in my face and told me that, she had to know I knew she was lying. Sunday, Monday, Tuesday, Wednesday, Thursday and Friday morning. that would be at the very least 11 faxes and 11 phone calls. I think there is a problem somewhere!!! Then the young lady who rang me up apologized for the wait and blamed it on the system. I told her they had more than one system that needed fixing. The drive thru, and the fax system are apparently in bad need of being replaced, or CVS is in bad need of hiring more people who are smart enough to know how to use them. Can you say fed up? I can!

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Mary Ellen Casey June 5, 2015 at 1:36 pm

I live in Bristol, Conn population about 60,000. There are 2 CVS drugstore. One is downtown that services that area. The other has a drive through and is located on route 6 (Farmington Ave.). They are in the process of building another store in a location that is very busy during the day. Traffic in that area is a pain as there are a lot of stop lights. Who ever did the traffic study (if one was done) must have done it at night when the traffic is lighter. Seriously CVS???

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Betty June 5, 2015 at 11:06 am

I believe the recent claim that the media unveiled that CVS has told their employees to watch Blacks and Latinos “because they steal.” I had an incident at CVS when I asked the manager a question – can’t remember exactly what it was last year-2014. His reply to me was that “everybody steals”. I was offended. I have never encountered such a statement from any other store I have gone to. I was appalled!!! Tarring and feathering everyone with the same brush. How disgusting.

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Jean June 4, 2015 at 1:03 pm

I have just had the worse experience at CVS on Rt 135, Natick, MA 01760.
The pharmacist, Kathleen, gave me so much grief when picking up my medication. I was told yesterday that it would be ready June 8 and I expressed to her it was to start on June 4th.. When I get there, she tells me I cannot pick up until the 16th. The perscription reads to start on the 4th. I told her I was going to go to WALGREENS, she told me to go ahead and that she cannot please everyone.
It is bad enough what one goes through to get pain medication, but to have someone question you constantly is unacceptable. I have been a customer for years. I am a 64 year old woman who has had 4 back surgeries and need my medication. CVS needs to rethink how they train people who are in customer service. I am very disappointed in CVS.

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Katie Starr June 5, 2015 at 3:47 pm

Jean, it appears the problem with customer service at CVS pharmacies is nation wide!

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Seth June 9, 2015 at 5:05 pm

Katie,

If you read my post its not customer service but the corporate office that is to blame. Thats where all the decisions are made.

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David June 4, 2015 at 12:02 pm

I am appalled at how CVS treats their employees. At the store I shop at in Ronkonkoma, NY on the corner of Portion Road and Holbrook Road. I can’t get over how your company lets go one employee who was the most helpful to any customers. If a customer couldn’t find it ONLY Kelly was able to locate it immediately by walking me to the product. Everyone else in that pharmacy couldn’t careless but call the manager Rich to help. Meantime the product was right in from of them. The manager seemed to be annoyed to help, had no smile and he should have wiped the food he was eating from the side of his mouth. Carol Campbell in the pharmacy is the worst employee to work there. She is the only one I have dealt with that is confrontational with most customers, including me. Her professionalism on the phone is next to none. She has an attitude every time you have to speak or deal with her. HOW in the world does CVS get rid of the most personable employee but yet keep suck a ride individual ? Every month I have to go pick up my kids prescriptions and on occassion I have to deal with miss nonpersonalilty Carol.
I liked it more when Kelly was there at pick. She immediately greeted everyone with a smile. Kelly was helpful in everyway. Now I hear Erika and Erin is leaving and they said it’s because of how Binsy your pharmacist treats them and talks down to them. Binsy should be the one to be fired so the ones that are leaving stay and kelly should be brought back. Kelly was the one that kept us returning to your store, up until I found out your company let the best person go. CVS should be ashamed of themselves. I will be transferring my medication to Walgreens. How many customers does one have to read on this to hear how unsatisfied they are with CVS and the way you treat the best employees CVS has or had. CVS should be ashamed and embarassed on their practice. Does the CEO know what his managers and district managers are doing to their best employees. Most likely not.

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phil ghee June 4, 2015 at 9:41 am

re: CVS and racial profiling,

When I lived in Silver Spring, Maryland, I was a frequent shopper (several times a week) at the main CVS store on Fenton ave. After a while, I begin to noticed that every single time I shopped that some (undoubted bogus) call (to the area to which I happened to be perusing) and/or a code number would be announced over the PA system. Such call would generally be followed by a supposed shopper, the same guy, every time, showing up and staying conveniently close by to wherever my path would follow. I am a middle age, African-American male. I was always dressed either in business casual dress or smartly attired in my hospital scrubs (as often I would be on my way to or from work).

I soon ascertained that the voice behind the call, was always this smirky, just barely out of his teens, white, store clerk. I was incensed that such a young snob had the luxury and privilege of making such an unwarranted value judgement on me, solely based on the color of my skin.Upset and humiliated as I was, I still decided to take the high road. I begin to engage the young man, who was totally a privileged flinging snot regardless of this issue, in friendly and casual conversation each time I would arrive at the register area. Guess what? Nothing changed. This kid knew who I was thereafter, and continued the behavior, simply because CVS had given him the authority to do so. I did not abandon CVS altogether but I stopped going to that store 100%.

Phil Ghee
* S. Calle Polar
Tucson AZ 85730
(520) 745-****

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Joann June 3, 2015 at 10:44 am

I am a now former customer of CVS in Ronkonkoma store 2286. Carol who is your pharmacy technician is the rudest, most obnoxious person you have working in that store. She has zero tolerence for customer inquiries, zero patience with customers on the phone or at the drive thru window. She has absolutely no customer service skills that represent CVS and his policy. Carol has used profanity at my family members at the drive thru when they had a complaint why their scripts weren’t ready. Carol became verbally abusive and called the store manager to the drive thru to fight her battle.
The pharmacist at the same store binzy has zero personality and talks down to the customers as if she is better than everyone being a pharmacist at such a young age. SHe shouldn’t be a manager. She belittles her employees infront of customers.
The best employees you have at that store in the pharmacy are all quitting. Wonder why ? Kelly, Erica and Gina in this store were the best people CVS ever hired. 2 out of 3 are either gone or about to leave.
Does CVS do proper back ground checks on their employees ? no your store manager therehas a criminal record out of state.

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Joseph Bianco May 31, 2015 at 9:59 am

I experienced outrageous and unacceptable behavior by 3 employees at CVS, located at 8430 New Utrecht Avenue, Brooklyn, N.Y. 11214 on May 26, 2015 (Store # 644). The following day, I called the customer service number and provided details about how I was treated and spoken to by these employees. I specifically requested to be called back by the Regional Manager, named Steven because I wanted this investigated at a higher level and not swept under the rug, Instead, I received a call back from the District Manager. I told him how a clerk named Farrah did not want to help me and then made inappropriate comments about my age being that I am a middle aged man, etc., and how another employee named Kris told me that if I did not like that she voided out my transaction to just get the hell out of the store. She may have a psychiatric problem to behave so illogically or perhaps Farrah had told her about our interaction minutes prior. Then the Supervisor of that location by the name of Alishia overheard Kris yelling at me and did absolutely nothing about it, instead she took a tone with me and asked me what my problem was, as if my being disrespected and yelled at by her was my fault. This was all began because there was a bar code missing from the item I was trying to scan and purchase and required some assistance. I feel their was a strong degree of age discrimination going on here specifically by the initiator (Farrah) and verbal abuse by Farrah who continually referenced what she thought was my middle age status and then mentioned that I was probably even older than that when I told her I was not that age. What is the world did my age have to do with anything? This is something I will be speaking to an Attorney about since CVS has not taken this seriously at all. CVS must realize that inappropriate comments such as these can have an emotional impact on someone resulting in what is referred to as a hostile environment and pain and suffering. I also shop there several times per week but will not anymore and will surely tell everyone I know about this. CVS is responsible for an employees behavior since they hired her and she must abide by CVS work place codes and ethics policies. Steven never returned my call and is actually going to cover for these insubordinate, rude, and disgruntled employees and allow them to get away with this behavior even though I confirmed it is all on video. I am now following up with a letter to the Corporate Office in Rhode Island. This is not the first time I have heard of this behavior in this particular store from these CVS employees. These employees SHOULD be TERMINATED, NOT merely reprimanded since this is egregious behavior which I am sure Corporate will not be happy about when I send them a certified letter, shortly.

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Ava May 30, 2015 at 3:35 pm

Thanks to Obamacare our employer selected CVS as our designated pharmacy switching us into complete chaos and incompetence we never experienced at Walgreens. Waiting through long lines, getting 1/2 the medication the physician ordered are just to name a few. I was just in the location on West third in Los Angeles across from the Grove and waited in line patiently for the “chatty” pharmacist who was conversing with all of the “regulars”. When it was finally my time she told me she was going to “mix” my childs antibiotic I told her the doctor intended pills as we had discussed it yesterday in his office. We were traveling long hours in a plane and the antibiotic would not be effective unless refridgerated. She seemed defeated that I rejected the meds and became smug and angry. She called the doctor and told his office the patient’s mother is demanding pills not suspension as if I was being difficult. Although the physician had electronically emailed the wrong medicine would it have really been a big deal to get another order. She made such as stink and was truly unpleasant. I abhore this second rate, under staffed group of un-professionals and if we had a choice I would never return. I only ask that everyone check their medications before they leave as they make many mistakes and are truly unforgiving. I am in the medical profession and hear patients complain about petty issues no warm blankets, long wait times in the ER but honestly what is more important than giving the individual the proper medication.

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jo-ann May 29, 2015 at 8:06 am

To; Whom it may concern,
I had no plans on writing to anyone let alone CVS. However, after hearing the news this a.m. that CVS is no longer supporting “19 Kids and counting”, I just had to voice my opinion. I am shocked at the number of company’s that are dropping them so fast. I understand that these company’s probably do not want their names out there supporting a show that has any sexual content. But, I really must tell you as well as the others I plan on writing to. First, I never particularly liked Josh, there was just something about him that rubbed me the wrong way. Perhaps deep down inside I knew something wasn’t right about him, however, I have to say (not in support of him), but really, he was TWELVE YEARS old!!! How many of us have done things that we are not proud of today as we are older? Every family has skeletons in their closets. EVERY FAMILY, even yours. What I am upset about is that the entire family is suffering for this. That was a “family issue” not to be shared with the world. All I can say about the person who made sure the world knew about it is he/she must be one very angry, jealous, last but certainly not least “NOT a Christian” as they proclaim! He/she will answer to that one day when they go before their maker. This happen when Josh was a kid. It was done to his sisters (just to let you know I do not support him, he sickens me) and it was dealt within the family as it was a “family affair”!! We all have something we are not proud of but I thank God that not everyone knows the things I’ve done!!!!!!! No, I am not a child sexual predator but again, he was TWELVE!!!!! My heart goes out to the family. They truly are wonderful people, God fearing people, who live by the Word and for the Word. I can only imagine how Michelle and Jim must be feeling. If you have a child yourself, just put yourself in their shoes, just for a moment……yes, he is a predator, however, he is still their son and they love him just as much as they did before this happen. The family took care of it in their own home and yes, there were consequences for that behavior. Again, in their own home of which I cannot blame them for not telling the world when it happen, would you???????? Just wanted to voice my opinion as my heart goes out to the family. No, it does not go out to Josh, as I already said “I never really liked him”, and I esp like him less now!!!!!! Just think about what you are doing. Perhaps everyone will no longer go shop at CVS because of this. Now, think about that, would that be fair???????

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Mimi May 26, 2015 at 7:36 pm

The CVS store at the corner of MacArthur View and Nacogdoches in San Antonio, TX is one of the dirtiest stores inside and out that I have done business with. Is there anything that can be done about cleaning this store up?

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jo-ann May 29, 2015 at 8:10 am

OOPS I wouldn’t shop there anymore!!!!!!

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tony r May 25, 2015 at 3:07 pm

Store on brown and recker needs to give their manager a course on customer service.She is a fat women who never smiles and rudely answers your questions. She thiks she’s the company president and aways looks like she hates her job.I will stop going to that store and become a walgreens customer where they treat their guests like human beings. She and you should be ashamed of yourself for having an employee work for you who hates people. She is a disgrace to the profession of management.Her name is Sheila de losa.

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Peggy May 25, 2015 at 1:13 pm

I am a supporter of a healthier living experience through healthier choices as well as CVS promotes, however I have noticed that CV

I totally support living healthier through healthy choices. When CVS decided not to sell tobacco products I was surprised but supported their choice. However, I see ongoing advertisements and commercials depicting CVS as trying to make their organization one that supports healthy living while I see nothing but large signs and billboards at the individual CVS locations that advertise their sales on alcoholic beverages. Seems as if there is a mixed goal between what is portrayed on television and what is actually going on with the individual stores. I think CVS is going after the wrong market of customers. In summation, I just wanted to comment that I have never heard of anyone accident being attributed to someone smoking while I have repeatedly heard on the news that alcohol was the deciding factor in the death of many people through accidents. I have lost family to drunken drivers but never to a smoking driver….I think CVS should get on the right wagon and try to discourage the sale of alcohol as well as tobacco.

s

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jo-ann May 29, 2015 at 8:12 am

Sounds like “double standards” to me….HMMMMMMMMMMMM

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Daniel May 30, 2015 at 2:14 am

I don’t want to discredit drinking and driving, but on average, 350 people die every year from drunk drivers and I’m sorry for your loss. 6 smokers in my family have died from smoking in the last 2 years. 443,000 people die every year from smoking. So I would have to agree with CVS.

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Patricia Bass May 23, 2015 at 10:24 pm

CVS Old Spanish Trail
Houston,Texas
This is the WORST pharmacy I’ve ever been involved with. My mother had a stroke a year ago her meds are on auto refill and I still have to call when it’s time to refill them. They never ever answer the phone. My father is 82 y/o so I handle his meds. They will tell him 2 hours on a pick up. He goes back the next day and it’s still not filled. This is unexceptable. That is a Senior Community and those people catch Hell over there. I help my parents so who help them?

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Dennis morey May 23, 2015 at 5:01 pm

I pity the elderly with the future expansion of this piss poor corporation!!!! First off the people at corporate don’t follow through with any complaints!!! They obviously don’t train their so called managers (sic) in pharmacy dept. I live right across the street in titusville Fl. and will do everything in my power to steer people away from this shit ty corp. Signs & all will be posted on my property & my business. You definitly don’t care about people & their meds. I will always keep people from spending a dime in your worthless stores and give other shops my business!!!!

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Donna Self May 22, 2015 at 4:53 pm

I’m sure no one really cares but the CVS on Antle Drive in Hillview Kentucky is the worst pharmacy I have ever done business with!!!! Is is sad that they don’t care enough to do something about it. i was behind a car in the drive thru today May 22, 2015 around 11:30am. The car at the drive thru window in front of me had been there for about 15 minutes. The lady in that car pushed the call button at the window 2 different times with her cane that I seen. After a little longer and after cars behind me started blowing their horns, I got out of my car and walked up to the car in front of me to see if I could help her get their attention. She said they had not even acknowledged her presence at the window. I pushed the button for her several times with no response. Her cane was a clue that it was better for her to use the drive thru. I then got in my car, drove around and went in. Yes, I was very upset!!! I told the manager on duty at that time that there was a elder lady that had been at the drive thru window for over 15 minutes and they had not even acknowledged her. He said “How do you know”. OMG!!!! This was not the first time I have spoke with someone there about their customer service. Tired of dealing with this. I’m going to try the mail order route. I hope they care more than those people that work there. My insurance forces me to use CVS or I would have been gone a very long time ago. I will not only get my prescriptions through mail order I will NEVER make another purchase with CVS stores for anything else!!! LIKE I SAID IM SURE NO ONE IS GOING TO CARE BUT I HAD TO VOICE THIS, ONE OF MANY ISSUES WITH THEM,!!

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Diane Thomas May 21, 2015 at 6:46 pm

I just left your store in Arlington,Tx on Park Row the pharmacist Richard did not want to explain my medicine to are anything. They had a lady in the window who was not even a pharmacy technician and every time I asked a question about my medicine she couldn’t answer it so I took my Prescriptions back and went to Walgreen’s couldn’t believe the service that I received there

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Jacque Dudley May 18, 2015 at 6:13 pm

Let me began telling you I have never experienced with CVS such a poor excuse for a pharmacist. I went from the Duncanville, TX store where the customer service was exceptional to the CVS on highway 26 in Bedford, Euless, N Richland Hill which also had exceptional customer service to Roanoke, TX CVS. The young man that is the pharmacist there is the rudest, unprofessional and laziest I have ever come across. I am on a medication that if doses are missed there are sever side affects. I have now been without my medication for 3 days due the incompetency of the pharmacist I mentioned above. I called the refill in on May 5th and finally after my calling my doctor and finding out that they sent the refill the next day and 2 times since, but wow it has not shown up on the fax at CVS. Not the first time I have experienced this on this same script. All the other refills my husband and I have sent seem to make it to the CVS just fine. I called the DR. today and was told the information above. I call you arrogant pharmacist above and tell what I was told and the DR would okay over the phone if he would put in a call. His response was what am I suppose to ask them when I call. When I asked him Sunday how many times I had to call to get this prescription filled he asked me are you talking to me? I don’t know you policy on prescription on out of date scripts but I have never had to call the doctor to have one renewed but he told me that was the policy since he had been at CVS. I don’t want to go to another CVS but his young, arrogant pharmacist is about to drive me from that CVS.

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Dennis morey May 18, 2015 at 11:36 am

Your store on Garden St. In titusville is piss poor. The worst pharmacy manager & total lack of customer service. Not once but twice back to back months they wouldn’t fill a prescription. Telling me they are out & would be up to 2 weeks before it might get filled yet a person drives up thru drive through and gets the same exact script!!!!!. My wife & I have shopped for years at CVS but absolutly no more. We own a shop and will tell all our clients about the total lack of service we got. I called corporate the first time & got a ref. # but nothing was done. Just today it happened again & I called corporate again & heard a lot of bullshit!!!!! I will make sure I talk enough people into not shopping at any of your stores & put the post on Facebook so everyone can make their decisions. I hope you will lose all kinds of future clients because of your lack of following through with issues & in house problems!!!!!

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Tina May 16, 2015 at 1:20 pm

CVS,
I’ve been a customer at your Modesto store on Oakdale road in California for years.
What I’ve experienced has not only been unprofessional it’s actually invaded by personal rights by one of your Pharmastist scolding me about one medication I take.
He actually asked me if I drive and shouldn’t.
Let’s continue, my doctor faxes over my medications to be refilled every month. I go through the same process that they haven’t received the faxes. Every month.
I deal with this. Right now with a medication I need and have to wait until Monday its Saturday.
I’ve been hung up on and yelled at.
Now, let’s talk about what your Pharmastist’s and employees have done recently at this store and another in a town close to mine. Your stores were caught for selling drugs on the black market. My store had sold the most.
So, in closing tell your Pharmastist’s and employees not to preach to me how or what to do with the medication’sI take.
They are not my doctor nor do they know what I’m diagnosed with.

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renae May 19, 2015 at 8:49 am

I had the dame prob. Mine was the cvs in shoemakersville. Pharmasist named Mike. I changed pharmacys and needed my scripts trans.
when my husband went to pick up the scripts the were holding he took them to the new pharm. They gave him a note the pharmasist at the new pharm. Took a msg from Mike. The bad pharm. It stated please call mike. Customer abuses meds. I have the note. I have stsrted the complaint process with the bosrd of pharmists. He called all over basicly blackballing me from local pharmacies. I phoned him. He was very unprofessional. Bad bedside manner. He dies nit even h ave a vlue how dick i am. I jusr had gama knife dine then brain surg because thst did not work. I also suffer from cronic depression and angziety. As well as reactive hypoglycemia. When i told him him i would be reporting him he became even mire condescending. He also called my Dr office. After he asked why i would drive an hour to see my dr. Well i used to live in that area. I have seen her for 23 years.
He should do his job and fill scripts. N ot mind everyones business he knows nothing about.

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Tina July 4, 2015 at 7:26 pm

Renae,
Reading your response I to have had the same stimga labeled on me by most Pharmacies where I live.
It’s pretty sad that now the Pharmarmist
dictates your medication now over your Doctor instructions when they don’t even know your medical condition.
Pretty scary!

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jo-ann May 29, 2015 at 8:15 am

OH, Really??? And they have the nerve to drop “19 kids and Counting”!!!!!! Maybe they should drop the selling of drugs in the black market and start “counting” on doing the right thing!!! I hate those who have double standards!!!!!!!!

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Bruce c/o Midtown Eye Care May 16, 2015 at 1:06 pm

Your store at 650 Ponce de Leon Ave Atlanta , Ga. 30308..Needs Attention by you to have the Parking Lot Policed..To Keep the drunk vagrants off the property…They are URINATING..AND DEFICATING ALL OVER YOUR PROPERTY..It Smells..It Is NOT HYGENIC..And CAN Spread Disease…Then they are also harassing the female customers..THEY Are DRINKING ALL DAY LONG ON YOUR PROPERTY..IF I Get Attacked By ONE OF THEM I WILL BE TAKING LEGAL ACTION AGAINST CVS..FOR COMPENSATION…YOU BETTER GET SOME ONE DOWN HRE NOW !!!!

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marisol plaza May 16, 2015 at 9:29 am

I usually go to CVS east main Street in Bridgeport ct but I decided to take ago in main street in Bridgeport and let me just start by saying I will NEVER go into that store even if everything was free. The lady in register had waiting for 15mins bcuz she said that my coupon didnt match the picture. I had $1.50 off 2 ANY febreeze product but bcuz I had a febreeze candle and there was no picture of the candle on the coupon she said no. I asked to speak to manager twice she said he’s busy.. She left us st the register for 15mins not once but twice still no manager. Horrible customer service, horrible management.. Just the store itself is horrible. I do have to say I LOVE all the employees at east main street.. From Dave, Gary, Kevin to the rest of the employees I didn’t mention. They are awesome love love love them. They take pride of their work, they are always excited tosee me. Did I mention I much I love them. The best store ever!!!!!!!

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Jo Griffith May 15, 2015 at 11:42 am

I have been taking hydrocodone for restless leg syndrome for about 10 years. With new FDA regulations I need to present a written Rx each month. When I attempted to fill the prescription at a CVS in Louisa, VA, I was first told that it couldn’t be filled because it was “out of state.” Excuse me? Then I asked to speak with the pharmacist on duty, who arrogantly told me she “didn’t know” the provider and the Rx didn’t have a diagnosis code. Again…excuse me? I explained to the pharmacist that I normally have the Rx filled in northern VA, and I would run out of the medication before I returned there. She called my doctor’s office who verified the Rx and that it was prescribed for RLS. The pharmacist reluctantly agreed to fill the prescription “just this once” because she didn’t want to “inconvenience” me. But she said she would not fill it again because she didn’t think hydrocodone was a “appropriate treatment” for RLS. According to my doctor, one of the most reputable sleep docs on the East Coast, and the National Institutes of Health, opioids can indeed be used to treat RLS. I have a very severe case and this pharmacist had NO IDEA about how RLS can affect one’s entire life. She made assumptions she had no right to make. Her attitude made me feel like a drug addict when I left the store. Later, though, I realized it was only her ignorance and arrogance that made me feel that way. How dare a pharmacist presume to know more about my medical condition than myself and my doctor. I will no longer shop at CVS anywhere.

From my experiences with CVS, I can assume these messages are for show only. I can’t imagine the boys in charge read them, much less care about their customers.

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Tina May 18, 2015 at 3:02 pm

Jo,
I read your message and take the same medication as you do.
I get the same attitude with CVS as you do about taking this medication and they make it difficult to refill every month.
Just wanted to let you know I could of written this on top of the one I already did.
Thank you for writing this and wording it so perfectly.

Tina from California

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Irish Harmon May 19, 2015 at 8:51 pm

I live in the Hampton Roads area and usually go to the CVS in Virginia Beach. Any time you are having an opioid filled, they always make these assumptions. I take oxycodone and methadone and have documentation why it’s needed. At one point I thought it was due to the color of my skin why I am always treated like this, but I know it’s their ignorance & stupidity. There was an article today in Huffington post about Kelly Price, R&B singer who was refused service at CVS, stating they didn’t feel comfortable filling the narcotic script, in that particular neighborhood. I actually came on this site to get the number for corporate, but after reading all of these unanswered complaints, wow, where does one go from here???

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JOHN LOPEZ May 12, 2015 at 6:47 pm

to whom it may concern: for about a year now I have been shopping at your stores in San Francisco. Every time I go there, I’m constantly followed by your security. You’d think that they would now know that I’m not there stealing from your store. I never e-mailed you all about my concern because I have tried to just let it go. Enough is enough! On 7/9/2015, 7:22 PM. I confronted your manager and security about it. I asked her to talk to the security guy about it. I hope that your people at headquarters will do something about it. I feel like I am not wanted there. Please take notice of these! Thank you!

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baffled May 12, 2015 at 9:01 am

CVS dispensed me a steroid @ 50mg instead of 50 mg of a hormone medication. When it was caught by me going and seeing the original RX the only concern was did I have any serious medical problems because of this. My concerns are for what may come up in the future, hopefully nothing. There concerns were for liability and not for human race. You should buckle your belts and remember who makes your company.

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Anita Neal May 11, 2015 at 2:09 pm

C V S Pharmacy doesn’t care about their customers because I took a horrible fall going to my car after making a purchase in their store number 6917 due to the fact they don’t have a handicapped ramp or any ramp for their customers. I fractured my toe and sprung my ankle.

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MIKE May 11, 2015 at 9:38 am

YOUR STORE AT 280 SOUTH MAIN ST NEW CITY NEW YORK IS THE WORST EVER.
THE PHARMACY COULD NOT CARE LESS ABOUT THE THE CUSTOMERS. EVERY SINGLE TIME YOU GET A PRISCRIPTION FILLED OR REFILLED IT IS NEVER READY.
EVEN 24 HOURS AFTER THE PROMISE TIME. MOST TIMES THEY SAY THE DOCTOR NEVER SENT IT IN, WHEN YOU ACTUALLY SAW THE DR SEND IT IN WHILE AT THEIR OFFICE. I AM GOING TO ASK MY DR TO GIVE ME ALL NEW SCRIPS AND I WILL NEVER GO TO CVS FOR ANYTHING EVER. I TRIED TO CALL THEIR CORPORATE OFFICE TO REGISTER A COMPLAINT WAS PUT ON HOLD FOR THIRTY MINUTES. I GUESS THAT IS WHY THE EMPLOYEES DON,T CARE BECAUSE EVIDENTLY UPPER MANAGEMENT DOES NOT CARE EITHER

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LeeAnn May 8, 2015 at 3:31 pm

My sister needed to refill a prescription and uses the CVS at grant and academy in NE phila. They said they didn’t have it in stock and could transfer it to the one down by my house at Cumberland and aramingo Ave. The girl called them while she was standing there and asked me if I could pick it up. I went over to pick it up and the gentleman behind the counter said they didn’t have it. So I call my sister to tell her and she calls her CVS to see where they sent it. The pharmacist at grant locations says O I didn’t transfer it I just called to see if they had it.. so as she’s on the phone with them I’m talking to the girl at the aramingo location, the lady is checking to see what happened, the other girl I didn’t get to see her because she hid behind the counter window says “she can say whatever she wants we don’t have it” I used to use CVS all the time, and for some reason they must of switched staff or whatever the case is.. they are rude, do not care about their clients and don’t care what happens as long as it don’t effect them.. sorry but I’m done with CVS and will never refer any one to them any more ..

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shoua May 6, 2015 at 3:31 pm

This is to CVS corporation!
I was a former worker at CVS pharmacy for a year now and I had just put in my two weeks notices. CVS company is the worst of all, by all means it was a very bad experience working with CVS in the Pharmacy. They did not treat their co-worker there with any respect or dignity! People that had work there either didn’t put there two weeks in or did a no show no call, that’s how much they hate working there. I have never ever worked at a place that I didn’t enjoy at all. Usually a job that I have had I would be so excited to walk in to work but CVS corporate had not care to ask employee how’s there work experience or relationship with CVS is. They obviously didn’t care what we as co-worker think. I know many potential co-worker that I have know from day one since I started had been treated so bad! It was a low paying job where we as co-workers bust or ass working there (excuse my language) also didn’t get recognize for the things we do at all. Pharmacist there was not helping at all, they always telling us that we couldn’t use our phone while working (and that goes to all jobs) but how come they were able to talk with there wife and husband on the work phone and not helping there team! CVS is a negative place to work they don’t care about there employees. I have more to say. I do hope that corporation to contact me, because I sure have a lot of things to say!

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Brenda Adrine May 6, 2015 at 2:39 pm

I called my prescriptions in on May 4, 2015 at about 11:00 p.m. The system asked me what time I wanted to pick them up. I entered 12:00 p.m. That way I knew they would have been opened for a while and they should have time to get the prescriptions ready for the time I really intended to pick them up. My husband went by to pick them up at about 5:30 p.m. and was told that they were not ready yet. We drove back at about 7:30 and I went inside the store. I stood there while two young women were busy laughing and talking instead of doing what they could do as fast as possible because there were at least 3 customers waiting. When she FINALLY got to me, I asked for my prescriptions and I asked why they had not been ready when promised? Her response was short, because we’ve been busy. I then asked what good is having a system that gives a time when it’s NEVER ready at the specified time. Her response was , “They cut our hours, that’s why.” I inquired if there was a mail order program for CVS, she said yes if your insurance will pay for it. I told her that my insurance uses CVS Caremart only, so if there is a mail-in program I would like to know. She said, “Call your insurance company and find out” I replied thank you and she replied ,”Have a wonderful day.’ this was not said in a courteous or respectful manner.
I was so angry that when I got to the front of the store to pay for some other stuff, I told the young man who waited on me, about how unprofessional she was, he asked me which one was it, I didn’t know her name, but when I described her he knew right away that it was Mary. He apologized and said he would speak whit her and the Pharmacist and try and make sure that it didn’t happen again.

We all have bad days sometimes, but working with people (especially sick people) she needs to learn to put a smile on in spite of her circumstances.

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Natalia Robinson May 5, 2015 at 12:13 am

I have been a customer of the CVS pharmacy, #9143, located at 5800 Santa Rosa Rd. Camarillo, CA, 93012 for years. The manager, Jerry Bond, once the owner of his pharmacy, sold his business to Longs, and then Longs was taken over by CVS. Mr. Bond was indispensable for his expertise, work ethics and good nature. The pharmacy is located next to a senior community where 3,000.00 residents depended on assistance by a knowledgeable pharmacist and Mr. Bond always provided the best service. Recently we were shocked to discover that Mr. Bond was demoted from his position as a manager and was available for us only once or twice a week. The changes that followed were not very encouraging: we stopped receiving phone reminders for refills, calls to confirm the Rx was ready for a pick up, the staff was irritated by numerous questions about Jerry, started getting rude, snappy, raised their voices, yelled at customers, hung up when we called. We could not get any valuable advice anymore as the staff usually refer us to the official info attached to the drug. That was a blow for many of us as doctors often refer us to pharmacists to get details about drugs and now all we got was indifference of the machine at the pharmacy. They even avoid looking at us and make an impression that the best thing we can do is to leave as soon as possible. Mr. Bond served his community with honor and dignity and we just hope that one day he would come back and would be available for us as before. We would sure appreciate if such a decision would be made.

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Rose May 4, 2015 at 12:31 pm

My complaint is very similar to some of the ones here. I have been a customer since 2012, and have seen the CVS pharmacy in Randallstown MD is a state if steady decline in Customer service, care, and concern. Last week, I visited the pharmacy for a prescription refill &drop off a new prescription, and was told it would be ready the following day at 9AM. I returned the following day in the late afternoon, and still had to wait for my prescriptions (this is the norm in this pharmacy – never ready, in spite of assurances). I questioned that, after all – they had set the expectations. I waited for the prescription to be filled and only left with one – the refill. The new prescription was not ready, and I will be returning to pick it up – for the following reason. When the clerk first checked on my prescription, she said she only saw one. The new prescription according to her was not in the system and asked me to go to the Drop off counter. The clerk at this counter, while serving me, coughed right into the palm of her hand, and continued to work on the key board. She also told me that she would fill my new prescription. I Don’t Think So!! I asked to speak to the Pharmacist and told her what I had just observed. When the Pharmacist talked to the clerk, she gestured with her elbow, (I guess showing her that she didn’t use her hand but her elbow). She then proceeded to work on a few packages, moving them here and there, using the computer, etc. before finally walking off to the back of the room and briefly disappeared behind a door. I also noted that none of the 5 employees behind the counter wore disposable gloves. This is a pharmacist. Do they need to be reminded of the minimum, reasonable hygiene standards? This is outrageous, especially while handling patient medications. Something needs to be addressed and urgently at this store. We deserve better than this.

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Nikki Burkhalter May 2, 2015 at 1:48 pm

I shop CVS all the time for sales on personal items. I almost always pay by check. On today I tried to purchase $37 worth of items by check and was told by an employee that the purchase could not be made because my address on the check didn’t match the address on my Id. I ALWAYS correct the information to reflect the address on my Id. I never have issues at CVS or any other store. I was told this was not so much a corporate decision but a personal call. Since when do personal calld trump store policy!?! I am highly upset and disappointed in this employees lack of understanding of store policy and customer care. All employees, especially managers need to know and understand corporate policy and implement them throughout all stores to lessen confusion and situations like this won’t happen.

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brittani May 1, 2015 at 11:40 pm

I have been a customer for years. The cvs in holiday fl..there is the one male pharacist that usually doesn’t know how to explain things to you…always mumbles. Usually doesn’t run the rx through the insurance. That is the only problem I have with that store. There is however the 2-3 hour wait after am rx was sent over.
2nd the fairly n ew store that opened up on Curlew Rd and 19….the lady Monica answered the phone I explained that the other cvs’s doesn’t have a script in stock that was electronically sent over by pediatric dr and was told to contact her store to see in stock. She was very rude after she told me.she has it in stock but when I asked how much it would cost she told me I had to call the other stores however I was told they couldn’t tell me what the script would cost as they didn’t have the rx in stock…..I let Monica know that….she got very nasty with me telling me she I’d the only one here and she had to put the phone down to help the line of customers. I was on hold for 10 mintes. before here.putting me on hold I mentioned I was contacting her supervisor after bei ng treated the way I was and she wanted to be very apologetic to me. However I understand you are stressed, your the only one there, u have phone calls and drive through but you need to multi task. Bring your stress level down and stop taking it out on the patients. I work with pts all day and I’m sorry but you need to control the stress level. If your job is stressing you to the point your yelling at your pts on the phone then that job is not for you. I will be switching my services elsewhere. It’s so nice to get the help and script filled for my daughter who was diagnosed with croup and this was suppose to help with her airways….thanks to cvs she has to go without the script tonight. Lovely customer service skills!!!! NOT

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CAROL MILLER May 1, 2015 at 5:43 pm

I AGREE W/DAVID LONG’S REMARK

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Bill Pinson April 28, 2015 at 8:42 pm

I am a transplant patient who takes tacrolimus. I found out today that the generic manufacturer that you use – Dr. Reddy is under investigation by the FDA due the capsules that they made actually do not actually contain tacrolimus. I called my local CVS and they blew me off so I am now contacting the attorney general in my state as well my transplant center, PCP and my attorney. This is a very valid concern as this has affected many transplant patients by putting them into rejection. I expect that my money that I paid for this prescription will be refunded so that I can purchase it from a safe manufacturer as Tacrolimus is very expensive, I am also going to share this information with the transplant boards that I belong to online and administrate. It is your responsibility as a health care provider to provide safe medications to your customer and know that your suppliers are safe.

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jim k April 28, 2015 at 7:24 pm

I have watched your store in Baltimore burned and looted. It is very interesting that your company has remained quiet about this. I guess better safe then sorry. Perhaps this should be taken as an opportunity for your company to embrace the customers you have lost in that city. In a time of bottom lines and corporate greed. It would be a very sound statement from your company to acknowledge your support by announcing you will rebuild that store for the citizens. Of course this may not be a safe or financially secure way to approach the situation. Quiet withdrawal is much easier. A concerned citizen in Ohio.

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David long April 28, 2015 at 7:14 pm

I hope you bulldoze and sell your property you lost in Baltimore.Then i hope you sue the City of Baltimore for loss of inventory and the store. Baltimore City provided no police or fire protection for your employees or property, they could have cared less.You are foolish to re-build in that City.

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jim k April 29, 2015 at 10:31 pm

Small minded people have small minded opinion

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G. M. May 1, 2015 at 4:53 pm

Because the cost to rebuild and cost of replacing merchandise, we, customers from other CVS stores around the country, have to pay for these thugs and idiots who burned the Baltimore store. It is not fair that others have to pay with CVS higher prices that you have to charge to help recoup your losses. Do not rebuild your store in Baltimore. This will show to these thugs that you will not stand for this kind of destruction to private property.

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Tonitta Bradshaw April 28, 2015 at 5:37 pm

I dropped my son’s prescription off last week and was told it would be ready the following day. Howeve, six days later, the prescription is still not ready. To make matters worse, the staff continuously gave me incorrect information. My son is out of his medication completely. I’m not sure if complaints are taken seriously by CVS but I do hope someone reads these comments and encourage better quality service. Not receiving prescibed medication in a timely manner could be detrimental to someone’s health. Do better CVS!

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Diannie Parmely April 26, 2015 at 3:30 pm

Today is April 26,2015, my prescriptions were submitted on April 21st, when I got to CVS I still had to wait thirty minutes for my medicine and they still did not have all my prescriptions. I am seriously thinking about thinking about transferring my prescriptions after about 20 years.

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David Levitch April 24, 2015 at 1:59 pm

I have been a customer of CVS for over 12 years I have always got great service there however today was an exception
Kale Helped me and went above and beyond it was a very pleasant experience
I am 12 businesses in Tucson Arizona and I wish I had an employee like Kale in everyone of them

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Diannie Parmely April 23, 2015 at 11:01 am

I have been a customer of the CVS, on Indian Head Highway, Oxon Hill, Md. Lately the service at the pharmacy has been terrible you have to wait an average of four to five days for your medicine. This morning I went there at 10:15 and the pharmacy was not open. The service at the pharmacy is very terrible now, as a concern customer can you please look into this matter. Thank you

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Kenneth Donelson April 21, 2015 at 2:21 pm

I have been a customer of your pharmacy for a number of years. I made the poor choice of doing business with your Carrilon Center, Naples, Florida store (unfortunately for me, it was geographically nearest). There are usually 2 employees, answering phones, preparing prescriptions, waiting on the drive-through, calling insurance companies, and attempting to answer questions. Needless to say, there are always a half dozen or more customers waiting -(normal wait time 30 to 45 minutes). I generally have to return at least once due to erroneously filling 30 days when the prescription specified 90 days—–Or, the most common problem of being out of a sufficient number of pills to fill the prescription completely. I live in Naples for 8 months and Ohio the other 4 months. There are Walgreens and Wal Marts near both homes. You’re making me very tempted

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Mary Escobedo April 20, 2015 at 2:21 pm

Have several prescriptions filled by CVS on South Congress & Stassney and for the last several years, have had nothing but problems. Last year started with a different charge every time I picked up a prescription. Finally I contact the corporate headquarters and was given a list of my medications with the charge, whereas I could take in every time I picked up a prescription. This month I refilled several prescriptions and I was charged $18.00 for Livalo. I have been using this medication for the last 2 years and not been charged due to the fact that I had Blue Cross/Blue Shield (primary) and Tri-Care (secondary). I was informed that it had been runned by both places and Tri-Care had probably rejected it. I contacted Tri-Care and was informed that this prescription was never run through them, if it had, and they had rejected it, it would have shown up on their records. To call CVS back and tell them to rerun it and because if it had been run through them before it was not done correctly. I called CVS to let them know to check on this and the person who answered, checked on it, told me to come by and pick up my refund and hung up on me. I hate to say CVS has being going downhill more and more.
For one thing when my husband had problems getting a prescription filled there, he said something like “with all the problems we have with CVS maybe I should switch pharmacies” and the response from the CVS employee “maybe you should”. I am definitely getting the feeling our business is no longer appreciated at CVS. If, by chance your office responds with “take your business somewhere else”, we will be more than glad to oblige CVS.

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Julie Rounsville April 18, 2015 at 3:14 pm

I have been a customer for a while now. The last 6 months or so, they have been under staffed, and I was told they are still cutting back. I don’t understand how or why they would do this. They have ONLY 2 people on staff. They even had to close drive thru! This store is located on Franklin Ave and Nicolette Ave Minneapolis

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Ms. L. Cruz April 17, 2015 at 1:20 pm

I went to CVS store # 1364, which is located at 6514 Georgia Avenue N.W., Washington D.C. to fill my prescriptions. It was after 9pm and the store was empty. The pharmacist stated that it would take an hour to fill my prescriptions. However, the store was empty. He was unhelpful and in the end did absolutely nothing to ensure that CVS kept my business. In the end, he told me to take my business elsewhere.
With modern technology, why are customers waiting even an hour for prescriptions to be filled. There are machines, being utilized at hospitals and CVS competitors, that fill prescriptions in less than 5 minutes. With the amount of pain paying customers experience, we do not want to encounter such long wait times nor disgruntle employees. I did ask manager and who the store manager was to address my concerns with that individual. I was never provided with that information and instead the shift supervisor spoke with me for less than a minute. She was rather dismissive and did not act in the best interest of the company to resolve my concerns or provide good customer satisfaction.
Instead, after speaking with the un-busy pharmacist prior to speaking with me, she told me that there was nothing she could do. She then returned to the office. My question regarding this interaction is why did she not even attempt to address or resolve my concern. At the L’Enfant Plaza CVS I have witnessed store managers and supervisors assist the pharmacist to speed up the process.
I then asked a cashier, by the name of Haimanot Yaiew, what was the name of the manager. She was belligerent and combative, and her response was the worst experience of that night. She informed me that the supervisor’s name was Sara. She also informed me that it was not her job to provide me with names nor write them down. When I asked her again, she mockingly informed that that she does not know how to spell.
In the end, this interaction became less about the slowness of the pharmacy and more about the overall treatment of me as a customer in the store. If a supervisor does not implement a standard of conduct, work and interaction with customers then the employees will follow suit. There appears to be no accountability for employees and they are too quick to argue with customers or actually work.
I ended up taking my prescriptions to a competitor (Wal Mart) which is less than a mile from the store. They filled them in 20 minutes and without incident. I assure you that they have lost my business and I will never shop in that store for any reason again. The company should know how the CVS brand is being represented and that it has lost business. Best Regards!

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Douglas Cahill April 15, 2015 at 8:59 am

I just went to the CVS on Bay Street in Staten Island to get a script filled. I get the same thing every month. The pharmacist said that it was on order and “would probably be delivered tomorrow and be ready after 4pm.” When he said that he could not guarantee the delivery, I asked if he could contact another location to see if it was available. Hr said no that’s not company policy. So let me get this straight, I have been a multi year customer looking for customer service. BUT I have to run from one location to another on the chance that the meds in the dosage that I need is available. Calling corporate was no help. This is what happens when the ledge corporate mindset permeiates down to the customer level. I’m retired and don’t have the money to spend for gas going from one location to another to see if the meds that I need are available. I’m taking my business elsewhere. There are a LOT of other places to go to.

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Fran April 12, 2015 at 12:40 pm

Whose bright idea was it to stop printing the weekly flyer? Every Sunday morning I would go into CVS and pick up the weekly sales flyer but this morning I was told that CVS has decided not to print the flyer but to only list it online. There were three other customers there at the time also looking for your flyer. Needless to say we were all upset about your policy of only listing the sales items online and not have printed copies available. This is VERY inconvenient. You will lose business. In New York we have a drug store on every block and it is very easy to go somewhere else.

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mary c April 10, 2015 at 6:57 pm

we have been loyal customers for multiple years. Bringing the same prescriptions continuously for years. It is a nightmare for them to never have enough supply to fill my prescriptions and refuses to keep the paper script.

No one has time or gas money to make multiple trips to the pharmacy to get a needed prescription or even just to drop one off. I talked to corporate who says this practice is up to the pharmacy. Not only does this cause anxiety for the patient but can create health issues for someone unable to wait for their continuously filled medications. Loyal customers should not have to deal with this type of issue.

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Kelsey April 2, 2015 at 4:37 pm

I went to the CVS store April 1, 2015 at 4:31pm on Rosco and DeSoto. There was an asian Supervisor with salt and pepper hair (Hung Winn) who rang me up. I bought a ruler and after he rang me up he asked me “Are you going to spank someone with this tonight?” I said “Eww you’re disgusting” he said “haha just kidding.” That comment was very in appropriate to say to any customer.. I would definitely not be shopping at CVS any more…

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Suzanne April 2, 2015 at 3:41 pm

CVS South Station 900 Atlantic Avenue:

To both CEO, CFO and Ms. Helena Foulkes, I would like you to know about my experience at this store with Mike, the Manager. In the past I ran many companies and I must say who you place in management positions is a statement to your standards. My compliments to you for having Michael Sciappa as the store manager. He has always gone over and above for me and other customers, I am sure. I had a problem with a gift card and he figured it out and then explained it to his support staff. I could say so much more, but do not know if this is the forum. What I can say, you have a gem.

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Valerie April 1, 2015 at 1:53 pm

The CVS store in Riverside, CA Mission Grove has the most incredibly bad customer service. They are incompetent, uncaring, no pride in their jobs and VERY rude. Their automated service calls and asks if I want a RX refilled. I say yes. When I go to pick it up its NEVER ready. How does that happen when THEY called ME?????? Then they treat you like you are an inconvenience because they don’t have it ready. This has happened not once, not twice but EVERY time. Trust me…if my prescription insurance didn’t force me c to use them…I would DEFINITELY go back to savon. When I call for a refill that needs to be called in to my DR, they never follow through. It can take weeks for them to handle a refill. I never or rarely had that happen at Savon. My Drs are very conscientious and if CVS really sent over a request, they would respond within 24 hours. They always have with Savon. If the C in CVS was supposed to stand for Convenience…you guys have not only missed the mark, you trampled all over it and threw it away. I’m very close to filing formal complaints to regulators. Worst company ever!

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C. A. Russell March 30, 2015 at 9:29 am

My wife called CVS in Dublin, GA this morning to get a med, the reply from whomever answered was, “the Pharmicist is stuck in Atlanta traffic (120 miles away), and we don’t know when he will be here.” When asked how that happened, the reply was.. “He lives up there” !!!

That in itself should explain a lot about the structure of this company.

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Mr BEASLEY March 29, 2015 at 9:57 pm

I bought a money order from CVS on 9 an Kelley in eastpoite Mich for 95.00 dollars! Plus tax!! Now I felled it out to the courts! But I over paid!! So they sent it back to me! At no time any employe told me an there where no sign up saying no refunds!! No manger said anything but of course the manger was in her office seating on her lazy ass!! So with that said I have all the right in the world entitled to a refund!! So give me my money please or I will call lawyer an sue for PPD AhAD I can’t work sleep because of the way I’ve been treated!! Like a wold dog!

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AWilkins March 28, 2015 at 4:54 pm

This morning I tried to go into the CVS store on Niblick St., Paso Robles, CA and changed my mind as soon as I saw 6 homeless individuals, laying on the sidewalk by the store’s entrance. The store manager should be aware of this situation and since it is private property he or she should act accordingly and take the right measures so we the patrons don’t have to be approached nor harassed by these people.

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Rex March 27, 2015 at 1:07 pm

I have been trying to get a script filled for over a month now. I called and talked to customer service and they tell me the drug is in their formulary and to have my Dr. fax it to them. I did that and and received a letter from them telling me it was covered. So I called the pharmacy and they are now telling me that in order to receive that script I cannot have it faxed to them like all the other scripts I have and that I have to go to the Dr. and pick up the script and mail it in. This have been going on since January. UNBELIEVABLE! Well it is believable for me after dealing with them and no one knows what they are doing

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Jean March 23, 2015 at 10:31 pm

I went into the CVS located in Carson, CA to get my prescription, I had checked online 2 days before going to get the prescription. Got there and the prescription was not even on their computer it was like it was deleted, they had not even processed the prescription. The first lady that helped me couldn’t remember my last name or my date of birth. I was told that it would take 5 minutes to be ready I ended up waiting more than 30 minutes, and this is a 24 hr store. I was very dissatisfied with the service. The previous employee that was helping me said the she was off at 5 O clock, and that was it. Another employee had to finally help me while she was waiting on a lady to write her check. Where are all of the employees at the pharmacy part?

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arlene g March 22, 2015 at 5:42 pm

what is going on with cvs corporate? cutting staff, shelves empty, pharmacy operating not fully staffed,. disgrace, all in the name of GREED. could result in drug errors and law suits. horrible greed on the part of the corporation. please address this issue.

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Lisa Dawn Hardy Willimas March 20, 2015 at 1:03 pm

It let you know about of someone did was stolen of my rewards cards of CVS but it will be renewal okay period also I can’t permission with who are crush of a period as that is a point!

Thanks of your cooperate it

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JG Rellim March 15, 2015 at 12:10 am

I’ve been reading these comments and complaints and found they all have one thing in common. They were all written by people who are functionally illiterate. What a collection of incoherent nonsense! Words misspelled, sentences grammatically incorrect, and punctuation improperly applied. This is a sad commentary on the state of American education.

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Judy Helms March 11, 2015 at 7:46 am

I was in our local CVS Chipley, FL32462 and I’ve never been so shocked as to the condition of the combined bathroom Women/men . It stunk, trash everywhere, toilet paper holder broken, sink, toilet filthy and the floor was so dirty, did not look like it had been cleaned in months. At checkout I informed the cashier of the problem. She said it was cleaned every 3 days. Are you serious, do you not think that this is a health hazard? I do intend to make another visit soon and I promise you I will go to authorities to see this pharmacy is shut down due to existing health hazard or I will send samples to lab to be tested. Please Corporate give us a break in Washington County and take immediate action to take care of this problem like a daily cleaning. Please and thank you.

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stan clark March 9, 2015 at 11:54 pm

My wife and I were at our local cvs in windsor california she was looking for the kiss acrylic gel nail set….as usual your out of stock…..I ask the cosmetic girl stocking the department if there were any in back she said yes but its in the warehouse on the bottom the stack an it will be out tomorrow…..this is a bullshit answer….but the same attitude all the cvs stores in our area have. I worked for longs drugs 30 years ago and i would have been fired for treating a customer like this. we will be looking for the product at other retailers. I’m no longer putting up with crappy service…

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Susie Peters March 7, 2015 at 1:05 pm

First I want to say we are very easy going people and never have filed a complaint or an abuser on our meds. Thursday I went in to pick up meds and fill my script for Hydrocondo and as you no you have to see your dr ( he’s a specialist) so therefore I have to pay more to see him each month to get this script because of the new laws. I dropped it off ( now I will look at everyone’s name that has anything to do with our scripts ) script and she the short very blond hair and mid size said it will be 10 mins do you want to wait and I said yes . A few minutes later they announced Peters to drop off. When I got there she said they don’t have enough to fill it ( which I thought was strange cause usually the y fill it with what they have and it say parcel script and that they will let you know when the rest is ready ) but he would be in in the morning and ask if I had enough to get by and I said yes . So a little later I got a text saying meds were ready but My husband didn’t go in till Friday but when he got home the script was in with the rest and I assumed it hadn’t been taken out of the basket and filed so he went back Sat and he called from the store and said they have nothing for me . I talk to the pharmist on and she said she looked and there was no paper work ( script ) or was it on the computer . So I against called her to ask what I was to do , I mean I’m a chronic pain patient and also what would my dr think or could he even by law write another . She just said she didn’t know and she was starting to get s little testy . Our conversation went on for a while and I ask if she could call the lady at home that took the script after I discribed her and she said. ” I will NOT call her on her day off and she would be in Monday !!!! ” Her voice was getting stronger so I thought what was best and I discribbed to her by all means ( well at that time before her voice was getting a LOT more stronger with accents ) ( I told her I want to contact you and see what could be done) I wasnt using her name (when I ask for it )in a negitive way but want to be able to tell them what and who I spoke with . That she wasn’t the one that lost my script ex…. She said strongly , ” I WILL NOT give you my name . I work here ( I think she said 8 yrs but by that time I was getting flustered and nervous) and nothing like this has happened until you today and you are CONFUSED !!!!! Anyway I got her name and I don’t know but it sounds just like this Den-L . So here I am in a took flare up with my FM and no meds. Also Thursday while I was waiting I thought I no my Easter shopping and there was like NO selection and I ask an employee about it and was told cvs cut hours so much we have no time to get it out . Mind you I still spent over $300 ( no Easter and no meds ) and that’s the average for me everytime I walk in your door . Easters are special at my house I fill 12 baskets for the grandkids with tons of candy and a few toys each . I fill 13 adult basket and each couple get an Easter decoration ( which weren’t many out so didn’t buy) then kids have a 350 eggs to hunt filled with candy and 6 piñatas . The adults also have egg hunt only thing is some are filled with money and others candy . So I spend a lot on candy and decoration for the day . I hate to leave but I will not and cannot allow a pharmacist or one of your employees to make me suffer in pain because of their mistake or will I allow the pharmacist to be rude and say , “YOUR A CONFUSED PERSON!!!!” . I hope you will check my care care to see how much not counting meds I spend with you . I hope that you contact me and I pray that something is done about this so no one else has to suffer.

Thank you for listening , Susie Peters extra card # is4878404374036

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Barb S. March 6, 2015 at 9:09 pm

I cannot believe how unprofessional this pharmacy is any time my Doc calls in a prescription they tell me or text me to pick it up and then when I go there they tell me they don’t have it in stock. It doesn’t matter what kind off medication they never have it in stock and they will not call other CVS pharmacies and ask if they would have it so maybe we could pick it up somewhere else. I just feel like CVS doesn’t care about their customers I hope I can find some other pharmacy with my insurance so I never have to go there any more. What a shame.

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Deborah Crabtree March 5, 2015 at 10:50 am

You know I have NEVER been so upset. This whole company is worthless. I really don’t know what else to do. I had another insurance but was on my husband’s policy also. I quit my job so now have Caremark. I can’t seem to get anything done. I’ve been given the wrong number, scripts have been put on hold and nobody tells me until I call a week later. ( one is a life threatening medication), put on hold, and now two hours later still nothing done. HELP

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Shereaka Jones-Wilson March 3, 2015 at 3:32 pm

Attention Larry J. Merlo, CEO, David M. Denton, CFO, Per G. H. Lofberg, COO

First things first: It really is a shame that I have to resort to this platform in order to gain someone’s attention at CVS.

Abbreviated version: My husband purchased a $500 American Express gift card from CVS as a gift for me. When I checked the balance on the card, I was immediately transferred to customer service. Upon speaking with the representative, I was advised that CVS never activated the card, so I would need to visit the store where I purchased the card and have them activate it. (Seems pretty easy to remedy, right?) Nothing could be further from the truth.

We did not save the receipt as we have been purchasing Amex gift cards for the past five years with no issues. Upon visiting the store, the manager asked for our receipt; we advised him that we did not have one, but we did show him proof (via Bank of America’s web site) that the funds had been debited from our account. Immediately, he referred us to Amex explaining that CVS did not receive the funds–this did not make sense to us since the debit transaction showed CVS (including the store number no less) as the supplier of item(s) in the amount of $505.95.

While in the store, the manager contacted Amex customer service and they informed him that they did not show that the card was properly activated and that we would need to fax all sorts of documents (including the packaging for the card!) to them in order for the amount to be placed on the card. Again, sounds so simple.

We requested a copy of the receipt from CVS, waited two weeks, and then faxed all required documents to Amex. Later, we called Amex to confirm receipt, and at this point we were informed that the receipt that CVS sent us was not sufficient as it did not have the proper receipt number on it. So, I called CVS to request a “journal receipt” and they advised me that they could not provide one. I called Amex back and advised them of this, and they basically told me they could do nothing to help me without the proper receipt.

At this point, we don’t know what to do. We have spoken with supervisors and those who claim to be competent enough to help us, but we still do not have monies on the card that we paid for. CVS blames American Express, and American Express is pointing the finger right back at CVS; they both claim they are not in error. Ok, well, who is? Me, the consumer who has had $5XX.XX taken from my account with nothing to show for it?

Needless to say, my husband and I have decided that we will no longer patronize CVS or American Express in ANY capacity.

Regretfully,

S. Jones-Wilson

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JG Rellim March 15, 2015 at 12:14 am

You didn’t keep a receipt from a $500 purchase? What an idiot!

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Lynn Leigh March 18, 2015 at 10:53 am

JG> Rellim glad to see you are perfect…
S. Jones-Wilson – dispute this with your bank you will receive your monies.

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shaniqua nesbitt February 25, 2015 at 11:44 am

Im a florida state resident and ive been to plenty of your establishments,and never experienced such unprofessinal behavior.Expessially not from a manager.Scott Bishop manager of store#6037.Is the rudest person ive meet in a long time.He hung up the phone in my face not once but twice!!!! In the mist of me asking to speak to an employee.After i informed him that it was a serious family matter.I would like for something to be done about this.
Sincerly, a pissed off guest!!!

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Terry Gilliam February 24, 2015 at 8:52 am

I am a state employee which means I work for the state of Florida. I does not mean the my health insurance is a state or federal program. I pay monthly for my health insurance each and every month. The state has picked CVS/CAREMARK as out prescription insurance. I went to pick up my prescription and was not allow to use a coupon given from my doctor. I do not have a choice in the matter because if so I swear I would not use CVS at all.
This happened @ the CVS on the corner of SR 52 & Little rd in Hudson Florida. Someone from the corp. office needs to explain the difference between Obamacare programs(state & federal) and health insurance that is paid for monthly. Nothing against Obamacare (state & federal programs) BUT MY INSURANCE IS NOT A PART OF ANY STATE OR FEDERAL RAN PROGRAM! I PAY FOR MY INSURANCE!

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carolyn provins February 22, 2015 at 2:22 pm

Sirs, i am writing in reference to Mr. Salui, and Mr. Busgith. I feel if you company employes a person who doesn’t respect the views of other religions, and he represent you, then I can think that your company must have the same sentiments, I therefore can not patronize your establishment.

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Josie February 21, 2015 at 1:59 pm

I read previous comments,obviously you big ceos do not care about our comments. DONT YOU ALL VISIT YOUR STORES ONCE IN A WHILE? OK welcome to Miami at 127th ave sw and 88th Street…I invite to visit this Store on a saturday or a sunday and pretend you are a customer…there is no one around, the lines are incredible and of course the supervisors if any are hiding all the time…guess WHAT? At the pharmacy only one person this Saturday,nasty as hell,is this one of the REQUIREMENTS TO APPLY FOR A JOB HERE? What ARE THE CEOS DOING NOW? HOP ON A PLANE AND COME TO FUCKING MIAMI TO VISIT YOUR WONDERFUL STORE.

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Brenda February 18, 2015 at 8:11 pm

Wow…. your website is just as efficient as your pharmacies. I press the email caremark link and it says I’m lost at sea. I don’t think I’m the one lost at sea it’s your stores. I had my prescriptions sent to your pharmacy at the Fremont,CA store and have never had my medication on time. I call them in and come back 3 days later and they’re still not filled. I had a new prescription today and waited in that line. Then I asked if my previous order was done and she says yes but I have to wait in another line for another hour. That’s not customer service that it is a joke and I am not laughing. Some people have trouble standing in line for hours and I am one of them, and all that lady had to do was get my medication and give it to the cashier and I could have just stepped right over and got it. I’m sure you won’t care that I am going to do business elsewhere because you have plenty of people that put up with your business practices but I am not longer one!!

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Mark February 20, 2015 at 12:07 pm

Waiting inline to get medicine would be a welcomed event.
Finding a “good” pharmacy is not hard once you quit going to CVS.
I waited over 3 weeks for medicine from Dearborn, MI CVS in October 2014.
Only to take the paper prescription away to Walgreens and have it filled within 12 minutes.
I Unfortunately Have CVS Caremark Prescription Insurance ?
In December the same CVS got my prescription on the 2nd. On the 22nd I went to the store. Numerous calls were a waste of time. IT WAS NOT READY AND POSSIBLY THAT MEDICATION MIGHT NOT BE IN UNTIL WHEN EVER ?
CVS Caremark was called to fill a mail order prescription, Dec. 23rd, that went well. The CVS Caremark Customer care representative was fantastic. She listened to my story and even called the Bad CVS store, mind you the all happened the next day from me driving physically to the store . CVS CC rep put me on hold and called the store. She care back online and told me that it had been filled. A Miracle? She did state the pharmacist was rude. And when she questioned why I was not called ? They ? had not gotten around to that yet… I went in and picked up my 21 day overdue medication that I am prescribed to take daily ? I told the pharmacist that he was “unprofessional”. I also told him he should be ashamed of himself for the way I had been treated.
He Yelled at me , “YOU’RE DONE, YOU’RE DONE – HE SAID THAT 4 TIMES. THEN STATED HE WOULD NEVER FILL MY PRESCRIPTIONS AGAIN… I TOLD HIM I WOULD NEVER GO BACK THERE.
CVS – FOLLOWED UP 3 TIMES – 2ND PERSON did a sad excuse of an apology.
Third guy Andy, seemed to care. I just took my 2 prescriptions to a different CVS store.
I handed them my driver’s license, my CVS Caremark Prescription card and the two prescriptions. Pharmacist quoted one at $163.60 and the second one at $436.73 = $580.33 not including tax and a week wait to fill the prescription…
I went to Walgreen’s and had them both filled for $128.48 !!! WHAT IS WRONG WITH CVS ? THE MASSES THAT MAKE IT THE NUMBER ONE PHARMACY CHAIN IN THE U.S. HAVE NOT BEEN ABUSED – YET …

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Kathy Edwards February 18, 2015 at 9:22 am

Store # 4964- Morgan Rd Bessemer, AL
The Pharmacy has major problems. Average wait in drive through is 15- 20 minutes.
Yesterday I phoned a refill in at 5 AM. At 5:15 PM I waited in line until 5:40 before I was at the window. I ran the bell and waited and waited and waited. The lady behind the counter kept looking my way but never acknowledged me there. Finally I rang the bell again and someone came to help me, just to tell me my order that was phoned in at 5 AM was NOT ready. Service at this pharmacy is getting worse and worse to the point I am going to pull all our family medications and move to another pharmacy that can get prescriptions ready in a timely manner. Customer service is lacking and they don’t even care.

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Yolanda Delgado February 17, 2015 at 10:47 pm

store #5422, located in Fresno, California, off of Peach and Kings Canyon Rd. Needs Help! It needs major improvement’s immediately! My refills on my medications are always late, even though I get your text message alert and a phone to advise me that my medications are ready for pick up. Since this has become an ongoing custom of your pharmacy to not be on point, I have always call in advance to make sure my medications are ready, never fails there are always behind… way behind schedule even if I request my refills 5 days prior to running out., I even expedite my medications and there still not ready! You pharmacy technicians have stated that they are over 600 medications behind schedule, reasons why, because of corporate changes. They stated that they are under staff for the volume of medications to be taken care of, especially since the flu season was so high this year. In fact this store has very rude staff, severe discrimination on those who have California state insurance ( Cal Viva ), I have witness your pharmacy belittle customers because they have Cal viva! Your pharmacy staff has stated since Walgreens is no longer accepting Cal Viva member there are know receiving all Cal Viva members who were at the two nearest Walgreens now to your facility. Consultation information is not allowed between certain hours because of pharmacy staff personal businesses, which really does not matter since they are never giving consultations either way. Every time I go to pick up my medications your staff is rude, talking, laughing with each other, answering personal phone calls from their personal cellphones, unfortunately it’s obvious that nothing is getting done, so why blame corporate, cal viva members or Walgreens?? Personally if this was my business, my CVS and if i felt that the amount of staff members were accurate on the demands of work flow, I would insure that my customers are getting treated fairly with respect and especially focusing on giving customers their medications on time, not days late or weeks at a time, this can lead to major lawsuit if someone has a stroke, heart attack or death for not getting their medications on time from your facility. Either have more employees work to help deal with the high volume demands or fire your current staff and hiring new employees that are able to keep up with high volume demands.

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Peter Enquist February 17, 2015 at 12:53 pm

CVS Caremark….
I purchased one box of 4 Heat wraps with strap….First off the warning for people over 55
is a joke…I tried what the directions told me that DID NOT work so then I tried the product
next to my skin…The result was NO HEAT what so ever it seems that your have a defective
product here…Looking forward to your comments…
Thank You
Peter Enquist (74 years young)
* Campus Dr
Snyder NY 14226

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Vicki February 14, 2015 at 3:29 pm

Your bathroom was so nasty trash can running over poop on commode no towels or toilet seat papers what are ya trying to do make us sick!

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Andrea Caracofe February 13, 2015 at 2:23 pm

To whom it may concern,
I recently had my husband to pick up a precription at cvs store # 4621 on Norton Rd Galloway Ohio yesterday. I opened the prescription and noticed that the bottle seemed lighter than what the label said should be inside which was 30 total pills. I counted only 12 so I immediately called and spoke to a woman by the name of Ebony. I told her the situation and she put me on hold. When she came back on the phone she told me she went and counted the pills from where my prescription was taken and there was no overages. She then asked me if I picked up my prescription and I told her I didn’t but it was brought to me with the bag still stapled. She said she would count them again and call back today but I called first thing this morning and still nothing. I am emailing to let you know that you might want to review this matter, I just had major surgery and I am short 18 pain medicines. I Just want someone to know how my experience with this company turned out. Now I get to set here in pain, Thanks! You might want to review whoever filled that presciption, I guarantee you wont see 30 pills go inside the bottle!

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juanita40k5 February 13, 2015 at 12:06 pm

Your store on hamilton ave in cincinnati is a joke. They keep saying that my mom is getting her medicine and she is not and several of the store workers are rude. Don’t try to contact the District Manager because that is a joke also. He will call you back and if he doesnt get in touch with you that first call he will not call back again. This store is awful. I think I should them in for fraud.

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Margaret Smith February 12, 2015 at 2:24 pm

I smashed my ankle into many pieces Monday night -had surgery Tuesday late afternoon and released form the hospital Wed late about 5 PM 2 scripts were call in to the CVS on Date Palm Dr In Cathedral City I think it’s your store # 9616 We stopped on the way from the hospital to picj up the meds and they hadn’t received anything. The lady my husband spoke with was extremely rude and offensive to him – she said he needed to bring me in the store and he explained I can’t walk and just out of surgery . She was then even ruder and told him he needed to get better info and when she had it he would have to wait at least 30 minutes for anything at all. We left and came home and I called and the Docs re faxed the info then called to verify. I called this morning and spoke with Erma also very curt and rude. They had the info and I offered to give her my info on the phone so she c -could get the stuff ready – no dice she wouldn’t take any info and insists that my husband has to go up there. At that point I asked if she could possible transfer the Rx s to my regular Rite Aid across the street – she was not please but said if they called she could do it. I had Rite Aid call – he said when I asked him to call CVS that it’s a nightmare calling that particular store – anyway the meds are ready now at my regular place Rite Aid . Also your store my husband said is dirty and merchandise not tidy or clean either. I will never be in that location again and if you don’t do something about the management in general and the people in the pharmacy dealing with the public you won’t be there for long!! It’s a really disgusting store – as you see I am a vocal person and if service is really good I am just as vocal – your location is horrible!

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Tori Cottier February 12, 2015 at 12:03 pm

I am so sick of the store at 202 Grayson Hwy Lawrenceville, GA. I call in my refills n tell them when I want to pick them up n half the time they are not ready n I still have to wait. I call them in a day or 2 in advance. Come on. Get it together. I use to be a pharmacy tech for CVS. Maybe I need to hop behind the counter n show them how its done.

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anonymous February 11, 2015 at 1:54 am

Ashland, Ohio Store
While shopping at this store i witnessed the manager i believe his name is Ricky make one of his employees cry as he stood over her telling her she wasnt working hard enough or fast enough for his liking. in my opinion he was harassing and down grading this employee. i will never step foot in this CVS again as long as he is there.

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Aaron February 9, 2015 at 5:02 pm

Never using CVS again !!!! Had to go all day without my medication because it took OVER 11 HOURS for them to fill them . Apparently they don’t care about there customers at all . Luckily it wasn’t heart medication or something like that . If you ever get an injured back and are waiting for surgery , try going without your medicines and see how it is .

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David Hicks February 8, 2015 at 11:52 am

Your store’s pharmacy in Lehigh Acres Florida has turned into a cesspool of lazy, incompetent people, who you continue to pay! You need to check and see why they don’t answer the pharmacy phone for starters. I was there yesterday (Saturday 07 Feb) at 7AM and requested a prespscription for Spriva be transferred from Express Scripts and filled, gave them all my information, and I am in the CVS system by phone number. They told me it would take 24 hours, even though i told them it was an urgent, daily medication, and that express scripts is open 24 hours per day! Today, Sunday, since I had not heard from anybody at CVS, I called them at 11:15 AM – had to wait 5 minutes to speak with someone in the Pharmacy. So, the woman told me the she had to call Express Scripts to resolve the problem (EXACTLY WHAT I TOLD THE YOUNG WOMAN ON SATURDAY SHE HAD TO DO). This woman was condesending to me on Saturday, and was inferred I did not understand anything and she knew better!. You need to fire this person, and hire somebody that understands that they are dealing with peoples LIVES, and thy are not just working in a retail store selling potato chips! This kind of service at YOUR STORE is exactly why I transferred ALL my MEDS. to Express Scripts. WAKE_UP and fix your personnel problems!!!!!!!

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Deborah February 7, 2015 at 7:56 am

The CVS Pharmacy On Darrah Lane and Rte 1 in Lawrence Twp NJ is a daily joke!! I have had privacy issues over the last two years with these people as well as they are constantly low staffed! Ex Yesterday~~ I saw a pharmacist I have never seen before and two staff people behing the counter with 16 people standing and fours sitting in the only waiting chairs for scripteswith the Drive Thru window closed~~This isnt the first time! Many elderly were disabled and there was one person at the reigister and customers waited for over two hours! I myself came to pick up three scriptes I was told were ready and ended up leaving with one! The Man working there could only find one! He looked for 10 minutes dor the other two and made an attempt to put the one I did get in the bottle haphazardly and show it to the pharmacist I am wondering if I even got the right pills! Another script I had for refill wish I called in yesterday am at 10am for 1pm was still not available at 4 pm when I went in! Several days before my husband went through the same thing getting a script a Dr called in at 2 pm of which was not available until 9pm/.. Another time I got a script of which was refilled with the wrong medication and was told by the same man that its was “close enough” to what I was getting to the origional! I was allergic to it and thank God I saw the name of the med before I took it or I would be dead! I am very unhappy as well as many other people at this place and will swith my whole family to another reliable pharmacy period! What a damn joke this place is!

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chanmitch February 6, 2015 at 12:58 pm

The experience’s that we have been having lately with CVS is ridiculous.1. The lack of professionalism that your pharmacy tech show is out of control. 2. Using old prescriptions when the doctor submitted a new prescription that is different from the old. Combative behavior and the mistake occurred on their end. This has been going on far too long and I have had it. Moving my mother prescriptions to abother company. Praying this experience is different and less stressCVS Cascade Road Atlanta, Ga. really is bad business for your company reputation.

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Aaron February 5, 2015 at 5:27 pm

About ready to start going to rite-aid or Walgreen for our medicines. This having to wait 6&7 hours to get my prescriptions is not working for my health , and that’s WHEN they even have our medicines . After being loyal customers for years , we cannot tolerate the incompetent new staff . From messing up prescriptions to even lie to us is not good . Can you please bring back the incredible service we used to get ?

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Deborah February 7, 2015 at 7:57 am

Thanks just what Im doing!!!!

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Albert Marnell February 5, 2015 at 12:23 pm

Is the “new CVS business model” to steal?

Even with a 30% off coupon and two hours in the store, I don’t find any real bargains that are worth the money, time or work. At best I get to an average price after a great deal of effort.

I will shop elsewhere.

Lower Your PRICES!

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Ed Zachary February 3, 2015 at 8:12 pm

Good move getting rid of the cigarettes. Now how about getting rid of the homeopathic quack cures and fake herbal remedies. You have such a good business selling legitimate health products, why tarnish it with snake oil?

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Steve Walther February 2, 2015 at 6:53 pm

I don’t understand why you quit selling cigarettes (and keep bragging about it) while you continue to sell beer and other harder alcohol?? As a matter of fact those who smoke cigarettes ( especially outside) are primarily only hurting themselves but those who buy alcohol from you and over drink tend to injure or kill others. If you are really concerned why not quit selling alcohol??

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Zeenat January 30, 2015 at 12:56 am

Beginning of this week I had CVS on portola pkwy in irvine ca fill a prescription for my husband. Not only did they dispense a wrong medication but it was a medication that my husband was allergic to. Thankfully, we noticed the error before he took a 2nd dose. When I called the pharmacist she insisted that it was a generic and therefore ok to take. When I continued to tell her she had dispensed the wrong meds, which would cause severe allergic reactions she wondered why the doctor would prescribe it. Finally I had to take all the bottles over there and make her understand their error. We have trusted CVS 100%. but now I am not that sure. Clearly their records show all his allergies and yet they did not catch their own error.

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Evelyn January 29, 2015 at 10:58 am

I just spoke with a wonderful customer service rep from the Product Quality Team, names Elsa. I need to know the active ingredients on your “JUst the basics, All-Purpose Cleaner” and there are NONE. There are warnings about skin, breathing & possible eye irritation, but no listing. Even more interesting is when Elsa looked up the product, she found no more information internally. She has put in a request to contact the supplier for the list of ingredients. She told me to expect a call back from her in a few days. I am amazed that you can sell products with irritation warnings and yet not tell us the ingredients.

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Sonya brown January 29, 2015 at 10:31 am

Hello, I recently came across a store manager of yours asking people to pay her a thousand dollars and she will load 4000 onto a reloadable card. She advertised this on Facebook and even left her number. I was able to screenshot it for you but will need an email to send the picture. Please respond with an email address for me to attach the picture of her comment. This is fraud that you should be aware of.
Thank you
Sonya Brown

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Adele Aiken January 28, 2015 at 7:57 pm

I don’t know if anyone will see this – I hope someone does. I’ve been a CVS customer for many years, but I’m thinking of changing. My reason for changing is a recent ad that your company is running. I hope I’m mistaken about the ad – please tell if I am. The particular ad that I’m upset about show several “happy” scenes – a child eating ice cream, and other family scenes and then it shows a lesbian couple getting married. Now maybe I just didn’t see what the ad really showed – maybe it wasn’t what it appeared. It was, after all, a very fast shot. I am upset at this because your company is using your ads not just to promote your company but to promote a political objective. Showing a lesbian cople is so unnecessary. I can think of ten or twelve other “happy” photos you could show and tht doesn’t include show a heterosexual marriage. Why us your ad to make such a statement? I’m offended and I really don’t want to do business with a company who is intent on pushing a political objective – no matter what that objective is. So, unless I hear from you telling me I didn’t see the ad clearly, I’ve done my last shopping at your store. I don’t know – maybe you don’t even care about losing long term customers.

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LV January 28, 2015 at 6:23 pm

Just thought you should be aware (if you don’t already) that 2 of my local CVS stores are falling by the wayside with their customer service! CVS Store #9146 pharmacy assistant, Margaret, was exceptionally rude and displayed a negative attitude! I went in [yesterday] to pick up my Rx but was told they were behind and to come back in a couple of hours … upon returning, she informed me that they didn’t have 2 of the 4 Rx’s. I had to request if another store might have these; which she reluctantly called Store #9687 and told the them she would fax over the Rx. She informed me that the wait time would be at least 20 min … when I arrived at the other store they had no knowledge of or seen the Rx. Again, I had to deal with another extremely rude Pharmacist Assistant (I did not get her name … blonde, 30-ish, unclean uniform, somewhat over-weight) who clearly did not want to be bothered. By this time, I left the store in tears! Seeing a trend in their public relations interaction, I will NOT be going back to another CVS since our community has several other local options.
Just thought you should be aware how these people are driving customers AWAY from your business.

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Alice Peterson February 3, 2015 at 8:43 pm

This has happened to me three times now. They don’t even have the courtesy to let you know that they don’t have all the scripts, etc. and I’ve never in my life waited so long to return to pick up meds that still weren’t ready. They are by far the worst pharmacy I’ve ever dealt with and no one higher up gives a damn. These bitches need closed down.

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Linda Pillar January 27, 2015 at 1:31 pm

I have been a CVS customer for 8 yrs. Recently the customer service in the Milton Florida store has taken a nose dive. It takes over 15 min to get the pharmacy to answer the phone. Then they act like I’m a bother. I am moving my business to Walgreens. I understand that the decision to stop selling tobacco products let an impact on budget and they have cut hours. This is no excuse for customer service to be so poor. They need to call is customer abuse now. My business and my money is out the door!

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Janet January 26, 2015 at 5:20 pm

LOVE my local Wabash, IN CVS Pharmacy!! They are always quick and friendly. One cashier loves to buy with coupons and her discount and resale on FB sites, but just won’t buy anything except prescriptions when she is working. Not letting one bad apple destroy my image of the remainder of the store. BUT CVS/CAREMARK insurance is a completely different story!!!! My son is on an expensive A.D.D. medicine and when I went to get it filled on Friday I was told that it needed a prior authorization. What????? We went through several weeks of hell to get it filled the first time, but it works well for him. He has taken his last dose today; not sure how he is to work his 12 hour shifts this week. WHY were we not notified by January 1st that a new prior authorization was going to be required??? Now they are saying it is the fault of the Dr’s office because they haven’t sent the paperwork yet. Sorry, they are busy also and can’t drop everything because the insurance didn’t notify us earlier. What if this was heart medicine?? So very unhappy with the insurance end of this company!!! Maybe we should take his prescription across the street to Walgreens to have it filled from now on…..at least no additional profit for the corporation.

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Cindy Shapiro January 24, 2015 at 2:16 pm

Dear CVS,
Your store #791 is buying up the property adjacent to their current location to expand their current store. They will be replacing a reverend community space, the Flourtown Farmer’s Market and a neighborhood dry cleaners. I listened to your comment on the news report this past week and it stated that this was between the owner of the space and CVS. Well, I respectfully disagree with you. You are attempting to disband a community gem for what…to have more shelves in your store? To make more money for the CVS corporation? If you were truly a community concerned company, you would see that we don’t need a “bigger” CVS in our small town at the expense of our local community farmer’s market. You would see that there is overwhelming response for you to take into consideration the needs and wishes of the community and not to be selfish for your benefit. The honorable thing for CVS to do, since they already acquired the building space, is to continue to rent the building to the venders of our Farmer’s Market and respect and maintain goodwill with the surrounding community. I for one will have no problem driving down the road a short way to get ALL my pharmacy needs at Walgreens and I hope many other people will do the same if you choose to go through with your plans. I am disappointed that your company, which I have loyally supported for all of my adult life, would choose your needs over and above the wishes of the surrounding community whether it was financially beneficial for you or not. I can’t imagine that the CVS store #791 doesn’t do well just the way it is. YOUR IMPEDING DECISION IS NEITHER HONORABLE OR ADMIRABLE! DO THE RIGHT THING CVS…

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Rachel Cain Halligan January 23, 2015 at 11:48 am

ATTENTION!!! BEWARE OF CVS PHARMACY IN ARAB, ALABAMA!!!!

I have had ENOUGH!!! I am tired of doctors, pharmacists and pharmaceutical companies making costly, damaging, life altering and even DEADLY mistakes!!! As you all know…I have been through HELL because of a “doctor” who misdiagnosed me, treated me with deadly medications/weekly treatments and a body maiming surgery. I had to travel to St Louis to have this pelvic mesh removed from my body that had caused an obstruction through my urethra and bladder and had eroded into my vagina because there are only two surgeons in this country that can successfully fully remove this toxic shit from my body. I get back from St Louis and the surgeon sent my prescriptions by Escript to CVS in ARAB, AL.
My daughter picked my prescriptions up and one of them was for an Estrogen vaginal cream called Premarin. My surgeon prescribed me to take 1 gram vaginally on Monday, Wednesday and Friday. CVS in ARAB, AL put on my prescription for me to insert 1 APPLICATOR FULL on Monday, Wednesday and Friday. So, CVS in ARAB, AL had me taking nearly four times the amount I was prescribed to take by my surgeon!!! I have been nuts the past two weeks from my hormones out of control! I had to go to the doctor and have labwork done because my lymph nodes had swollen up, my breasts hurt, I was crying at the “drop of a hat”, my heart has been racing, anxiety through the roof and NOW I know WHY!!!!! Another fuck up by medical “professionals” who are supposed to be taking care of us and NOT hearding us through like cattle!!!
Needless to say…I am waiting on someone from CVS in ARAB, AL corporate to contact me. I am pissed and I have had enough! It is time to fight back now!!!!
Moral of the story: TRUST NOONE!!! QUESTION EVERYTHING!!! CHECK AND DOUBLE CHECK ALL MEDICATIONS!!! MAKE YOUR DOCTOR GIVE YOU HANDWRITTEN OR TYPED PRESCRIPTIONS INSTEAD OF ESCRIPTING SO YOU KNOW WHAT YOU ARE SUPPOSED TO GET BECAUSE PHARMACIES ARE SCREWING UP!!!!
#CVSPHARMACY #MEDICALNEGLIGENCE

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Tracy Thompson January 21, 2015 at 3:12 pm

before Christmas I ordered 2 photo blankets, I have already picked them up and gave them as Christmas gifts on Christmas day…every week since then, cvs’s automated call system calls my cell phone to tell me that my order in the photo shop is ready for pick up. I asked the sales clerk if theres something there in my name that I don’t know about…he said no. so I would like the phone calls to stop please…thank you

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KEMT January 21, 2015 at 9:26 am

CVS in Ferry Road in Doylestown does not follow up or give good customer service. Have had to order the same prescription twice and still no follow up or information as to why I do not have the item that I need. I have left my phone number and name 3 times with the pharmacy. The first time I ordered they said product would be in the store next day. 3 day later no product. Ordered it again. Now another 3 days and no product. Put on hold for over 10 minutes and then told I am not as important as the other people calling into the pharmacy. Time to switch to another pharmacy!!!!!

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james neese January 16, 2015 at 4:51 pm

Would you please explain why your customer survey ask for the 17 numbers on the survey when you only print 16 numbers on the receipt? Is this the reason there is no one to answer the phone at your corp office? I can’t see how my insurance provider selected you to give me a discount on some of my prescriptions when you can’t even get that correct. Yes,I’ll go back to Walgreen’s unless I get an answer to this uinquiry.

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Jeffrey bloking January 13, 2015 at 11:43 pm

It sure would be nice of the pharmacist in Cheshire ct.to stop acting like they know more than my doctor and stop treating me like a piece of shit with their dirty looks when I go to fill my prescription, never had a problem in Middletown in fact that’s why I sometimes use Cvs. My medical condition is not their business filling my order is.one more try tomorrow and any shit I will only use rite-aide

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Jeffrey bloking January 14, 2015 at 12:25 pm

Today was great at store 2502 the pharmacist was kind and helpful, the other store never ever. If I can complain I can surely praise. And today was praise

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Beverly January 10, 2015 at 10:59 am

YOU THINK RETAIL CVS IS ROTTEN SERVICE. NEVER TRY MAIL ORDER CVS CAREMARK SPECIALTY PHARMACY, UNLESS YOU WANT TO WAIT 3 MONTHS FOR YOUR MEDICATION TO BE SENT. WE ARE TALKING TRANSPLANT DRUGS, CHEMO DRUGS AND BREATHING MEDICATIONS, MULTIPLE SCLEROSIS MEDICATIONS. YES AND YOU WILL WAIT 3 MONTHS, TILL YOUR INSURANCE IS VERIFIED AND THEN THEY CALL YOU BACK AND WANT A METHOD OF PAYMENT BEFORE ANY MED IS SHIPPED, AND WHEN THEY HAVE THE TIME IF IT IS TO GO TO YOUR DOCTORS OFFICE THEY CALL TO AUTHORIZE SHIPMENT. I THINK THIS COMPANY BIT OFF MORE THAN THEY CAN CHEW, AND IF WORKING CONDITIONS WEREN’T SO HORRID, AND MISMANAGED, THEY CAN’T KEEP EMPLOYEES BECAUSE OF THE WORKING CONDITIONS. DOES ANYBODY EVER READ THESE, ALL THEY SEE IS DOLLAR SIGNS AND MAKING MORE MONEY,THEY DONT CARE ABOUT THE PATIENTS, THEIR SLOGAN SHOULD BE “SHOW ME THE MONEY”

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Tamar January 9, 2015 at 6:33 pm

I called my son’s prescriptions in at 3:45 in the afternoon. Im here now for pickup at 6:25 in the evening and they are FULLY staffed with 5/6 pharmacists and assistants combined. I was told my sons meds are ready but they are not bagged, it will be another 15 minutes. REALLY!!!! you have to be kidding me. My son takes 3 breathing treatments a day and he needs those TIME ON TARGET. This is the location in Rock Hill, SC. Lets see how fast someone sees this comment and responds. Im taking my complaint higher. This is unacceptable.

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Sally Russell January 7, 2015 at 7:48 pm

This CVS Pharmacy# 5483 this pharmacy is not one anyone should have to deal with. I am so disappointed with this Pharmacy, I just can’t write anymore. don’t get sick with the flu or any other sickness, CVS in Van Nuy , California is not the pharmacy you will want.

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Stephanie Rose January 3, 2015 at 7:27 am

Several years ago I quit dealing with CVS, Just started going back this past fall. My Great Grandson gave me a shopping list , a few things he wanted from Santa,Tarangela, the big spiter, CVS had a remote controll one . as I put it in my closet I was looking at it and 2 legs were broken off it. After Christmas I took it back, well I could not find my reciept . So after paying 20.00 for this thing they gave me back 10.00. So I’m done with them again.

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M.Gib December 31, 2014 at 8:32 pm

I want to sing praises to Jessica and the staff at the CVS on Cedar Lane in Teaneck, NJ (the one with the drive through). On 12/31/14 I was running late to a dinner date with my husband for our Wedding Anniversary. I ran into the store to get him a card and small gift. After purchasing my gift I went to my car to arrange it and I couldn’t get the tag off he box. I walked back in the store and Asked for help. The clerk in the front called Jessica and she and Mei came out and found a scrapper and got the tag off. They were so kind and patient with me and my silly request.
I have to say Jessica is always helpful. She always says hello, and offers to help each time I go in. There are two other CVS ‘s in my town but this one really shines:)
Jessica thank you so much!! Happy New Year!
Here’s to a sweet young girl who takes her job very seriously!

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mark struman December 30, 2014 at 5:07 pm

DO I NEED A LAWYER !!! ARE YOU A LAWYER ?
THE ABUSE I HAVE ENDURED AT A DESRBORN CVS IS BEYOND BELIEF. I NEED TO ATTEMPT TO GET TWO EXISTING REFILLABLE PRESCRIPTIONS OUT OF THAT STORE.
ON DECEMBER 23 I WENT TO GET MY MEDICINE THAT THE PRESCRIPTION WAS DROPPED OFF ON DECEMBER FIFTH. THIS IS THE SECOND TIME HAVING A PRESCRIPTION IN THAT STORE FOR CLOSE TO 3 WEEKS.
I CALLED CVS CAREMARK TO HELP ME.
THEY STEPPED UP AND CONTACTED THE STORE WHILE I WAS PUT ON N HOLD. GUESS WHAT 18 DAYS AFTER I TOOK PRESCRIPTION IN , IT WAS FILLED. NO CALLS.
I SPOKE WITH THAT STORE ON THE 22ND, PRESCRIPTION MEDICINE WAS ALEDGEDLY ORDERED BUT NOT IN. CLERK WENT ON TO SPEAK OF ANY FUTURE CHANCE OF MEDICINE EVEN BEING DELIVERED BEFORE THE END OF THE YEAR.
I IMMEDIATELY WENT IN TO GET MY MEDICINE. I TOLD THE PHARMACIST THAT HE WAS UNPROFESSIONAL AND THAT HE SHOULD BE ASHAMED OF HIMSELF FOR THE WAY I WAS TREATED. HE TOLD ME “YOU ARE DONE” , “I WILL NEVER FILL YOUR PRESCRIPTIONS AGAIN”. I REPLIED THAT IS NOT A CONCERN, BECAUSE I WOULD NEVER STEP INTO ANY CVS EVER AGAIN… THAT VINDICTIVE HATER HAD THE AUDACY TO WISH ME A MERRY CHRISTMAS AND GRINNED LIKE HE WAS SOME ARROGANT LORD OF THE STORE. AT THIS POINT I HAVE MY CELL PHONE OUT AND AM CALLING CVS CAREMARK. DECIDING NOT TO MAKE A HORRIFIC EXPERIENCE EVEN WORSE I LEFT. I WAS STILL ON HOLD WITH CVS CAREMARK. 28 MINUTES AND 53 SECONDS I GOT A LIVE PERSON ON THE PHONE. THEY GRACIOUSLY PASSED THE BUCK… STUCK ME WITH ANOTHER PHONE NUMBER TO CALL.
I HAVE HAD AN ISSUE OVER A MONTH EARLIER WITH WORSE RESULTS. AFTER 3 WEEKS I WENT INTO SAME STORE TO PICK UP MY PRESCRIPTION. THE COMPUTER SAID IT WAS FULL, THEY LOOKED THROUGH ALL ALHABETICAL BINS TO NO AVAIL. THEN DECIDED THAT IT WAS NOT FILLED. I CALLED MY DOCTOR’S CELL NUMBER – HE NEVER POCKED IP. I LEFT HIM DETAILED MESSAGES. I FINALLY ASKED AND GOT MY PHYSICAL PRESCRIPTION PAPER FROM CLERK. THEY INFORMED ME THAT MY MEDICINE ORDER WOULD BE “CANCELLED” ??? WHY WOULD THAT MATTER AFTER WAITING OVER 3 WEEKS?
I TOOK THE PRESCRIPTION TO THE WALGREEN PHARMACY. THEY FILLED IT WHILE I WAITED.I WAS AND HAD BEEN OUT OF THAT MEDICINE THAT I AM PRESCRIBED TO TAKE MANY TIMES PER DAY. IT COST ME ABOUT $30 MORE TO FILL AT WALGREENS THAN CVS.
MY PROBLEM IS NOW I HAVE 2 RENEWABLE PRESCRIPTIONS STILL AT THAT CVS FROM HELL. HOW DO I KNOW THAT THEY WILL RELEASE THE PRESCRIPTIONS TO WALGREENS?
IF ANY OF MY RIGHTS AS A CUSTOMER HAVE BEEN VIOLATED AND OR IF THAT DEADBEAT PHARMACIST VILOATED ANY LAWS OR MY RIGHTS AS A CUSTOMER – I WANT TO FILE A COMPLAINT AND DO WHATEVER I CAN TO STOP HIM FROM ABUSING ANYONE ELSE IN THE FUTURE.
ANYONE HAVE ANY SIMILAR ABUSIVE EXPERIENCES, KNOWLEDGE AND ADVICE ON WHAT TO DO ? I CANNOT BELIEVE THAT I WAS TREATED SO HORRIBLY. I WILL NEVER STEP INTO A CVS STORE AGAIN. IT WAS A $115 PRESRIPTION. I CAN NOT RUN THE CVS COMPANY INTO THE GROUND ENOUGH – BUT I DOING MY BEST TO SHARE MY EXPERIENCE.
I WILL NEVER ALLOW MYSELF TO BE TREATED LIKE THAT AGAIN. IF CVS HAD ANY CONSCIOUS THEY WOULD FIRE THAT DEADBEAT IMMEDIATELY AND VIDEOTAPE HIS DIMISSAL AND SEND ME A VIDEO DVD… I STILL WILL NEVER WALK INTO A CVS STORE.
UNFORTUNEATELY I HAVE PRESCRIPTION COVERAGE THROUGH CVS CAREMARK.
THEY CAN MAIL MEDICINE AND WHAT THEY CANNOT I WILL GET FROM WALGREENS.

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Joe January 3, 2015 at 8:16 am

Oh. My. Gosh. Calm down and relax. You and customers like you are so annoying. You’re so melodramatic and I can tell you love drama. Have some respect for yourself and stop making a scene and bothering these people. There’s probably a good explanation to all that but you just refused to listen because you didn’t hear what you want to hear. Shut the F up, become a pharmacist and fill your own prescription. It’s probably never been called in by the doctor and the doctors just lie and blame it on pharmacies because the secretaries at the doctor’s office don’t do shit. Merry Christmas

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Steve January 5, 2015 at 7:28 am

Yes, I am in a very similar mess with the CVS in West Baden, Indiana.

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Carol December 26, 2014 at 7:24 pm

DO YOURSELF A FAVOR AND NEVER WALK INTO CVS IN BELLPORT, AT LEAST…. I have used this store for many many years for family member that was critically sick.
Anyone had problem with Danielle Portuese of the Bellport NY CVS please list it. I’m a RN with almost 30 plus years of experience. Slandered by her and called the police on me because she and her pharmacy error at getting my prescription filled 11/21 to 12/17.
I have been threatened by her and Corporate presidents office refuses to address the abuse. All the video tapes in the store would prove her abuse and my prescription thrown at me. her filling scripts while on the telephone how many errors does she make doing this?
11/21/2014 I brought in a prescription for Lyricia and 12/17/2014, still have not gotten. Stated they called my doctor 7-8 times my doctor says that’s a lie. Their own records show 2 times they called doctors office. Refuse reason and later told it was because it was a No fault prescription and needed that information, but never called the client/ patient. Later told the police I threatened her that I did not but anyone can lie, look at the the store taping and it proves the abuse. I am refused the rights to meet with the local Suffolk County Supervisor to prove my case. CVS could careless about the public in general..
I was told I was a narcotic abuser, they error and screw up and I’m the abuser. Corporate says the pharmacist has 100% rights and patient/client has none. They totally told me today they will not respond to me in writing as to my complaint. NOTHING.
It is a total lie, but corporate could careless about the client 11/21/2014 I had a prescription for 90 Valium and 60 Percocet, 12/17/2014 I still have 82 valium and 44 Percocet left as per a local pharmacy and Walgreens pharmacist. I brought the prescription to east Patchogue to prove the number of pills I had left and that I don’t even use them because I’m afraid of addiction. CVS Bellport LI NY Danielle called the police and threatened me to the police and lied. All is on their video tapes and telephone calls to corporate but refuse to address the abuse. They stated today Lisa the supervisor of president Larry Merlo’s office that they will do nothing and do not care.
legal office refuses to speak to me as to the slander, police called and out right lies. CVS no one should go to. In the past 2 years I have gotten 12 prescriptions, two from their NP staff for shingles, two from Stony Brook Univ ER, and one from Brookhaven Memorial Hospital ER after major burning pain and possible shingles and a hit and run accident 9/16/2014. that where I was told to get off Long Island and see a Columbia/Pres Hospital for a quality doctor for extreme post concussion syndrome that he felt was CTE. I now have extreme fibromyligia and possible MS. Extreme spinal issues and us almost nothing in medications other than Tylenol and Motrin with therapeutic Massage therapy to deal with the extreme pain. She even trashed me to my Internal Medical doctor and Insurance adjuster.
CVS stated clearly today on speaker phone that I will get no response to any of my comment and they will do nothing. I will call NYS department of Education and Professional conduct and report the complete situation. CVS each store has it’s own License so they don’t care if you make a comment. They have a full staff of attorneys but the public is refused to have the rights to receive Tapes of everything that happened in the store or when you went to another local CVS to request they count the pills. The police walked me out and told me if enter any store through out US I would be arrested.
I called the NYS attorney General office and they said they have something on line for pharmacy’s or doctor to check drug abuse ISTOP but the public is not allowed there own information. TOLD TO ADDRESS CVS because they have there own website in stores thru USA to slander clients.. That the public and attorney general can’t get that information. Do I have to sue in order to get justice and not have my reputation slandered. I rarely us medication for the extreme pain but I guess the pharmacist now super seeds the doctors orders. I only us Bellport Pharmacy and no other one so they have a list of every medication I take and extremely limited.. Want the complete list I will publish it to prove the abuse.
CVS pharmacy and corporation is completely out of control. This is trhe honest to GOD truth and abuse that they refuse to look into.

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Anna Witte December 22, 2014 at 2:25 pm

I am so disgusted how I was treated at the Leland nc location. We went to minute clinic and my kids got tested for the flu. The flu test came out positive. So went and got meds and they took advantage of me extra 400 dollars. The pharmacy guy name William HICKMAN never mentioned the liguad meds were dbl the price. I am so disgusted that he wouldn’t mention it. I could have gone Wal-Mart and saved 400 bucks. I don’t understand why the pharmancy guy wouldn’t mention it. This was a night mare service. I guess you can’t even trust the pharmacist not take advantage of you.

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L.King December 18, 2014 at 2:12 pm

I have been a customer of the Danville, KY CVS Store for several years. The pharmacy is severely understaffed and is desperate need of additional employees. I dropped a prescription off on 12-16, was told it would take 2 hours. I returned the following day, the 17th, and only one prescription was ready. I overheard a clerk call some and state that they were in “crisis mode”, and that they had 18 pages left to fill, the lobby was full (I counted 21 people waiting to pick up their medicine), and that she was leaving in 9 minutes. I heard several remarks from the customers waiting in line, that they were going to have to change stores, and that they all hoped Walgreens would be coming soon. The staff here are as helpful as they can be, but you can only do so much with so little.

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JoAnn December 17, 2014 at 1:18 pm

I recently went to purchase insulin for my dog at your Centereach, NY store. I am appalled at the price for the insulin compared to Walmart’s price.

How does CVS have the nerve to charge $137 dollars a bottle when Walmart’s price is $24.99?
Can someone please explain this to me!

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Joe January 3, 2015 at 8:19 am

Because God knows what kind of low quality stuff Wal-Mart is giving you.

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Jessica December 16, 2014 at 10:38 pm

Okay, I’m really confused and am getting a little frustrated – here’s the dilemma. Every CVS store I go to the coupon policy is different. I like to prepare before I go to any store. I write my list of things I need to get and current deals that are running at the store I go to. (And yes, I am a coupon-a-holic.) I have been told by every CVS employer something different. Some say CVS coupons are always excepted even if they are expired. Other employees say only 30 days after the expiration date only to find other employees say “Oh I’m sorry but the expiration date on the coupon has already expired.” It’s hard to plan ahead of time and save money too when I have no idea what every employee’s coupon policy is in each store. Can every store PLEASE stick to the same rule for each coupon? I feel that the times the employee says they will honor the CVS coupon no matter what the date on the coupon says is the best way (of course) because I am more likely to shop at CVS and use those coupons. Plus, the employee’s say they abide by the “No Expired Coupon” policy is because it keeps the customer coming back. Can Corporate please set this straight? I just want it to be the same at every store, with every employee there saying the same thing. Email me back a response whenever you can please.

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JaniceW December 16, 2014 at 7:41 pm

Today my husband received a phone call from your corporate headquarters in RI. The woman asked about a prescription that he has been taking for years for his cholesterol. Other than trying to get the script refilled, I can see no other reason why anyone would call and ask personal information. We normally get refill calls from our local CVS about refill reminders which is fine. Why are we now getting these strange calls from CVS. I am quite angry and annoyed because healthcare has become very intrusive all together, now this. I would like an explanation please.

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Carol December 26, 2014 at 7:40 pm

CVS CORP. PRESIDENT LINE says you have no rights to know or get a response to any question, even if it’s sent certified. The legal department also refuses to address major threats. Bellport LI NY never filed a doctors prescription and had no reason other than their errors so they threaten you. Corporate says they have 100% rights and the client has none. Your doctors orders mean nothing to them.
You are even refused the rights to meet with the local Supervisor. You have no rights.. I had the police called on me and 100% I did not one thing. I am a medical professional RN critically sick and no one I know will use CVS again and I will not stop telling my story of abuse.
I don’t even drink and have never used a illegal drug and don’t use even the ones given to me because I’m so afraid of medications.

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Mary Fletcher December 15, 2014 at 10:15 pm

As a cvs customer for approx 43 years I am disgusted with Corporate and the Managers that allow such abuses of store clerks who work hard to do the best that they can do to keep you all Happy and rich! With the Holidays upon us I recently visited 4 of your stores in Woonsocket ,N.Smithfield ,Bellingham and Blackstone looking for special Hallmark ornaments for gifts and in each store I had no luck but in my travels I found especially the NEW Bellingham store and N.Smithfield stores very understaffed. In one store the clerk not only had to wait on customers ringing them out but also work the photo area and help work the computers for the printing of photos….Some customers in all the listed store were abusive and inpatient …some of the clerks also stock shelves in between and were alone doing it all. I witnessed this first hand and feel these are mostly young people who are doing the best job anyone could do and it looks like CVS could care less about them. I also saw people shoplift and I was not going to be the hero or expect a person who is already doing the job of 3 people to try to stop them, This abuse by CVS needs to be addressed or I know I will take my business of 43 years elsewhere…Show your employees some appreciation and respect..and your Customers

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Mary Fletcher December 28, 2014 at 11:46 am

Why hasn’t my complaint been responded to? This is not a good way to run your monolopy! I’m sure we can always go to Walgreens and Rire Aid and Walmart to take our businesses to !!! And many more.

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cb December 15, 2014 at 11:34 am

I have never been treated or spoken to so unprofessionally. The pharmacy staff at 66 High Ridge Road in Stamford Connecticut is not only rude but cannot grasp the realm of their job. They should all be let go and new staff hired that can actually do what they have to and should do. They have continually filled medication wrong for my grandson. Instead of owning up to their mistakes, they choose to be rude, nasty and belligerent. I just pray that they don’t hurt someone or worse due to their negligence!!!!!!!!

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bonnie December 13, 2014 at 8:41 pm

Thank you for taking a stand to quit selling cigarettes. I commend CVS!

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Fred January 25, 2015 at 9:18 am

Bonnie, it is good that CVS stopped sell cigarettes, but they still sell alcohol, and it destroys more lives, and families than cigarettes will ever do. Why don’t they stop selling alcohol?? Money, money, money. They probably make more money on alcohol than they do prescriptions. They are hypocrites of the first degree. Glad that I don’t shop with them.

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John Loving December 12, 2014 at 1:57 pm

CVS is screwing my wife, we had a garnishment in 2009, and filed bk and got it dismissed now in 2014, cvs has decided that it thinks it should start taking the money out of my wifes check. Never mind that our lawyers have told them to stop, that the collection was cancelled, but the original collection company, and the LASD has also contacted HR and told them to stop collections because its a closed case. However, cvs feels that they can do whatever they want, and has already taken 1000.00 out of her checks. And to make it even worse, hers is the only income, since I am disabled, and still fighting with ssi.

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Bill Clinton March 15, 2015 at 12:43 am

It’s bad enough they’re taking money out of your wife’s check. But, now they’re screwing your wife? That’s your job. Perhaps they’re screwing your wife in lieu of monetary payment.

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Terry boyle December 11, 2014 at 4:29 pm

Do you need snow shovelers at your properties around the Boston area? We also do full service snow removal Thank you, Terry

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Sue December 11, 2014 at 11:53 am

You state you’ve taking out cigarettes out of your stores to help make people healthier!
Cigs do not cause accidents.
Alcohol does… When will you take alcohol out of your stores!!!!!
This would make More sense than cigs!!

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RP December 10, 2014 at 5:59 pm

I am commenting because I feel the staff at the CVS Legion Rd Hope Mills NC is understaffed and over worked. I ask for my families rx’s to be sent here because it’s
Convenient to our home which is the purpose of the stores being on every corner. We wait over 3-4 hours for scripts to be filled to only be told ” we got behind”, or ” I’m sorry we are under staffed and corporate don’t care”. This is sad and rediculous! Patients need their meds and they shouldn’t have to wait because corporate is too lazy to hire more staff so things run smoothly. You’d think they would want good ratings and comments. They don’t care because they are sitting around making the money. It’s unfair and is down right shady. Someone please do something about this…please.

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Jay G. December 10, 2014 at 3:50 pm

Are any customers having issues with getting Zyhydro dispensed? When obtaining the prescription the first time I understand that corporate policy requires additional steps to get the claim adjudicated. It took three weeks for me to get my prescription. When I brought in the second one I have to go through the same process again (i used the same doctor, same strenght)?? Now i have to wait without medication until its processed again, but your corporate memo says secondary fills from the same doctor do not require the re-certification process. I guess you expect patients to have to wait couple of weeks each time they fill this prescription. You are denying me access to medical care and causing me pain and suffering. I have to use CVS because you own my Rx insurance.

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William Mace December 10, 2014 at 1:54 pm

Correction to the Lauren Goodreau note.
Her Store address is CVS Union Blvd. Allentown, Pa.

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William Mace December 10, 2014 at 1:47 pm

I a writing to your Corp., to let you know of the wonderful experience my self and wife had with one of your pharmacist .Her Name is Lauren Goodreau who works at the Hanover Ave store in Allentown, Pa. We recently needed a prescription filled, but they were out of some of the medication. She searched around at other CVS Pharmacys and found the medication needed.We were going out of state the next day and needed this prescription ASAP the next day. The other pharmacy was out of town, but she went there and picked up the prescription on her way to work,the next day so we would not have to drive out of town to pick it up.She had it ready the next day, early enough for us to pick up and meet our trip deadline.
A GREAT JOB BY A GREAT EMPLOYEE.
We would be very thankful if you let her know, how much she is appreciated.
Thank You William and Laura Mace

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Boris J December 9, 2014 at 9:08 am

Last night I visited CVS #2508 on 253 Gordons Corner road in Manalapan NJ.
At proximately 8:30 AM I called the store and with an automated service refilled my 2 Rx. With pickup time of 5:00 PM same day. I came to the store at 7:55 PM and the girl at the counter, after looking all around for mi meds, she told me that they are NOT ready and it will take a little time to complete them. I was very upset and walked out of the store, because this is NOT the first time it happens! “HOW LONG DOES IT TAKES TO COUNT 30 PILS and PUT THEM IN THE BUTTLE?????” They are not making the pills in the store…..This is disgusting service and I don’t understand why nothing is being done…
I called corporate office ones before in the past, and spoke to Regional manager. At that time I was receiving instead of 30 pills 29 or sometimes 28. Ones even received wrong Rx.
that belong to someone else…Guess what… NOTHING CHANGED!!
I believe next step will be “Department of consumer affairs” or even Food and drug administration. They have to report to someone….

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Carol December 26, 2014 at 7:59 pm

Call The Education Department for Professional Licenses in your state, both the store and pharmacist also has a licenses. There is one PHARMACIST and the rest are pharmacy clerks with 6 week education programs. They are also filling prescriptions. One of the problems is they are to busy on the telephone while they fill scripts. As a professional RN I would be fired for this behavior.
Everyone should take the time to court the medication in front of the clerk to make sure it’s right, because if it wrong there is nothing you can do later.
Also how many of you sign the sheet that says the pharmacist has explained your medication and the interactions to over the counter meds or the other meds you take.. NEVER. This is illegal on there part but its signed for or you don’t get your medication or pay the bill.

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Joe January 3, 2015 at 8:31 am

You have no idea how busy it gets at work. And then customers come in who think we only serve them and ask how long does it take to put 30 in a bottle. A VERY LONG TIME. You have no idea how backed up we get so don’t talk. Relax.

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Marlene J. December 6, 2014 at 2:38 pm

My doctor sent my Rx to CVS as instructed and her records indicate that, but when I went to CVS to pick up a Rx for my husband the pharmacist asked me if I wanted the Rx for me. I asked her to place it on hold, and I would get it later since I had a coupon that would save me $60 on it. The very next week, Caremark used my credit card to send me the $75 Rx. When I contacted them, of course they claimed that the doctor’s office faxed it to them. To me this is a bold face lie since I had already spoken with the pharmacist at CVS to “hold” it for me. I also see that CVS/Caremark are now associated and that if I want to pick up a RX from Caremark I can mark it to be sent to CVS. Now when I spoke with someone from Caremark today, they claim that there is no association. If I could go elsewhere for my Rx I would certainly do it, but my insurance only uses Caremark, so I am stuck with a money grubbing, Rx stealing, corrupt company! If I try to remove my credit card number from my Caremark web page, then it won’t allow an account. That’s so handy isn’t it to just charge anything that you’d like because it’s all about your money not mine! Yes, I am mad and sick to death of being dragged around from some huge company and being forced to do what I don’t want. It’s a sad day when the consumer has no decision in the meds that are ordered! I hate being lied to, and I am sure that it is Caremark that is lying not the CVS pharmacist that I originally spoke with at the store! Your service stinks! If I can figure out how to get out of using your services I certainly will! I can’t say enough of how rotten your pharmacy can be!

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CAF December 26, 2014 at 8:15 pm

I am told by the Presidents office the CVS pharmacist has 100% control of everything and they will not look into a problem. Long Island the Superior is not allowed to speak to the customer about problem. Most the time the pharmacy is out of your medication since they only keep a limited amount. 2007 to 2014 I never had any problems. Now with the new Pharmacist has 100% rights and no one to go to. Presidents ex office has zero interest in your problem…CVS Corporate has zero interest in you.. I’m going to use a local small pharmacy that cares about you personally Lighthouse or Welgreens maybe they care more. They were upset at what I showed them of the medicine I took and the lack of abuse. But they were willing to help even a person that had not become there customer as yet. I have all this in writing from these other pharmacists. with their names, and signed.

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isabel ebbitt December 6, 2014 at 12:54 pm

A recent visit to cvs on Forrest Drive in Annapolis.I had a prescription for Robutussin with codeine. The pharmacy refused to fill the script claiming that they are filled at the discretion of the pharmacist. Could be that taking such a dangerous med and being white was a problem for the all African American staff.I grant that most of the customers that frequent the pharmacy are of dubious character but being a resident of the area for over thirty years I have put up with the abuse from your staff. Finally you sank a lot of money into a new facility . The staff are all extremely rude when questioned why they would not fill the script the answer was we only serve people at our discretion. Well I have been in my own business for forty years NEVER have I come across such rude people they are defiantly racist and unprofessional. Your new format supposedly promoting health and wellness is a joke. You are selling stale packaged food and candy? Helping the obesity of America no doubt? It would give me great pleasure to see your whole corporate structure collapse. In the people business you have to hire the right people. It seems as though you do not choose correctly judging from the number of customer complaints you have already .I will NEVER SET FOOT IN ANOTHER CVS EVER .Incompetent ,nasty females can ruin your business . Get a better system if you want to uplift your image it is being destroyed one customer at a time. I do not expect anyone to take notice of this email but at least if other consumers read it they will think twice about getting any service from Forrest drive they don’t care. I can tell any flu shot or other shot from any of the staff would not be a pleasant experience .The pharmacists are taking the responsibility of questioning a doctors script. Is that an insecurity thing? Get a life CVS and be nice , polite and try and make your customers feel appreciated .After all without customers you do not have a business. Certainly you will have more problems and complaints if you do not attend to this.

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Amber December 4, 2014 at 11:01 am

I love CVS. It is my 1st choice pharmacy. They always sync up with other locations if I have to travel with no issues. My insurance questions are always explained to me as best as they can and if not, I can use alternative prescription plans offered by CVS as a backup. I never have an issue! They always refill quickly with nothing ever lost and I love their app for iPad/iPhone– such an upgrade and easy to see my history and submit refill requests. Other pharmacies are way behind on this!

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Sylvia Tilton December 3, 2014 at 11:17 pm

Good PR: quit selling tobacco products. Individuals can die from tobacco-related products y’know. Now alcohol. That’s different. Keep selling that product.
Alcohol produces DUI’s. Those kill lots. Then there’s the myriad of illnesses either caused or enhanced by alcohol. Good for CVS…send tobacco users else-
where but continue to support imbibers, casual or not. From the well-stocked local CVS where there are more beer, wines and spirits than you can count I deduce you know where the $$ is….cha chink, cha chink. Yea, I smoke. Sign me a former customer.

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Sue December 11, 2014 at 11:54 am

Totally agree!

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Keya December 2, 2014 at 9:18 pm

CVS is the worst pharmacy ever, speaking as a customer and an ex employee.
i never meet people so rude in my life.
they place you hold while you’re speaking. nothing is never ready on time.
as employee they can mess up your schedule and hold you accountable. its not a work friendly environment.
i really hope the close down its a terrible place to work or shop

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brenda December 1, 2014 at 6:50 pm

well to make another complaint my husband went to go pick up the perscription and they couldn’t even find it my husband did. that tells you how stupid they are

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brenda December 1, 2014 at 6:07 pm

the store in blairsville , GA sucks they are slower than dirt , for all the people who use them I would switch pharmacys , I know I am

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MONICA November 28, 2014 at 8:59 pm

I am pleased that I’m not writing to inform you of an issue! I want to make CVS corporate/ management/customer relations aware of the outstanding service that I received today from CVS pharmacist Lindsay Rains!. Due to job elimination, I lost medical coverage in May. In addition to many other meds I’ve been on Benicar hct to control my blood pressure. I’ve been faced with a ridiculously high co-payment of $204 per month ( $189 after discount coupons) since I lost insurance. My doctor wrote a prescription for generic Hyzaar that I was afraid to try for fear of new side effects, to accompany my existing health issues! Lindsay assisted me over the phone and again when I went into the store later. Although I had many questions, concerns, and spent a considerable amount of time before choosing to switch to generic, Lindsay never displayed impatience. She was very pleasant, very engaged, very natural, extremely helpful! and my savings was phenomenal! This was truly EXCEPTIONAL service!

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Jon B November 24, 2014 at 9:44 pm

All of your reviews are very negative. As they should be… My suggestion is that CVS should fire all of their employees in their pharmacies and close them. They are causing more harm than good. They REALLY don’t care about their customers and why should they we are just stupid customers. I can only pray and wait that CVS will go the way of the dodo. For those of you who no not what a dodo is, it is a bird that is extinct!!!

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SG November 24, 2014 at 11:06 am

To have your rank & file team work on Thanksgiving is a crime. Another profits before people decision. Not allowing your employees to be with family on a national holiday shows no respect for your employees or customers.
If you need to be open on Thanksgiving, the upper level Management and C-Level executives should be working in the stores.

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Pat Halm November 22, 2014 at 4:44 pm

I request that CVS contact Elizabeth Holmes at Theranos to implement the means by which the Theranos blood testing systems and equipment can be brought to CVS. It is now being used in Walgreen’s in California. CVS could be the first on the east coast the implement this advanced science.
Regards
Pat Halm

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Gabby gab November 21, 2014 at 2:37 am

Cvs and ceo. & cfo first I want to give the highest complaint to you regional mgr mike out of the west coast the best reg mgr. ever I would hope mr David Dention CEO & CFO Larry Merio would recognize mike store #4784 as one of the best regional mgr I ever come across had a issue at one time and immediately took care of it as a professional & with common sence please take notice of this great person.s As well as pharmacy mgr Shelly store#4784 she deserves to be put in executive position with Her compassion for all her patients she treats them as her family what a beautiful person I wish you had other pharmacist just like here sorry to say There.s one lady her name is REGINA she give.s every person a had time when it comes to this certain med.s like if there her.s believe me just ask Shelly I never tell the lady word and believe me iam burning up ever time I gave to deal with her. For one instance she said I commandant you and yours when I have other patients that I can take care of what does that show you there is so much other incendent s even Decimated me I will leave at that but if it happens again I will pursue it further please take care of this lady.I have been with CVS For. Over 7 years. And I love you’re co as I said your mgr Shelly & mike GREAT GREAT people the best. Thank you

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Susan November 18, 2014 at 3:32 pm

Interesting experience at Cvs pharmacy, in union,n.j. I will be writing certified mail to the Coporate Headquarters. Management on the corporate level has been ill advised by their legal counsel, regarding recent legislation of controlled substances(10/6/14). Drastically increasing the cost of rx. Think about it-could this be in violation of Federal Law? Specifically, Americans With Disabilities Act.

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Jody Christian November 18, 2014 at 11:37 am

I am very upset with store #3885. The pharmacy has made numerous mistakes with my and my Sisters’ medications. We are both disabled and need certain medicines every month. Having the orders put on automatic refill does not help either. We have to tell them every month, we need so and so medicine. They have given us bottles with no labels, other peoples medicine. I am now speaking to corp. and the girl takes my complaint and says they will look into it.

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Jonetta Fulford November 15, 2014 at 3:17 pm

I have been getting my scripts filled at CVS for many years as well as my family and I also fill my kids there as well..However I will no longer fill mine nor my kids and my family will not either. I was at CVS on Thursday morning at the Bloomington Indiana store #8665 I have to pick them up from the doctor monthly I have a incurable illness in which I take pain medication for. As I am waiting on them to be filled the Pharmacist and the tech was talking about my medication as to how doctors write scripts for this medicine like it’s candy and I probably didn’t need it!! Very poor customer service you should not be discussing anyone’s medication to begin with and especially when others and myself could hear it. Very unprofessional and rude I was made to feel I was a junkie. I will no longer use CVS and this type of service needs addressed!!!

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mark rehburg November 14, 2014 at 4:55 pm

I (had) been a customer of yours for years until recently. I am disabled and on a fixed income. At times my Rx insurance coverage needs a (tar) and it takes several days. So I was forced to pay in advance knowing I would get reimbused. The pharmacy in Paradise Ca. Used to be on top of things. I was told today the tars were cancelled and I am screwed. I have been put off trying to collect two charges of $28 each. One excuse after another, so an so not here. Or we resubmited it. This has been going on since JULY!!! I’m glad I switched to your competitor they DO CARE.

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Sandra Bourne November 14, 2014 at 3:22 pm

I have a complaint concerning CVS Caremark mail services. I have talked to several sponsors from CVS and they are all giving me the same run around. I called in my prescription on September 26, 2014, four days later my doctor called in the same prescription order. But my insurance would not accept it again because it was too early, so CVS put a hold on it for 3 months, which was November 3, 2014. I am trying to tell them that I still have the first 3 prescription they sent me. They didn’t want to hear that, just pay us because your doctor ordered it. I call my doctor’s office to ask them why they sent the same order in twice. The hospital said that my doctor must have ordered it 4 days later, not knowing that I ordered it earlier…..but CVS Caremark usually catches that and call the doctor’s office to tell them that it is a duplicate order. By me saying this, I still have to pay for the order that I didnt request. The CVS Caremark Team told me if I didn’t pay for that prescription, I will not get no more prescriptions fill from them. TELL ME IS THIS CUSTOMER’S SATISFACTION or WHAT!!! Please respond

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JAY LANG November 13, 2014 at 11:41 pm

I AGREE WITH THE PERSON WHO WROTE THE EMAIL TO YOU I JUST READ-HYPOCRITICAL SELLING ALCOHOL AND NOT TOBACCO. WHY NOT ALSO BAND CANDY AND SUGAR PRODUCTS AND THE LIST GOES ON AND ON. YOUR ADDS ARE DISGUSTING MAKING YOU OUT AS SO ABOVE IT ALL–I DON’T EVEN SMOKE CIGARETTS BUT I WILL TRY NEVER TO GO TO YOUR STORE AGAIN IF POSSIBLE-WALGREENS HERE I COME!

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Yolanda Carrera November 13, 2014 at 12:37 pm

For many years I’ve been a customer to CVS. Never had a problem with my prescriptions, until today, when I found out a prescription shows expensed to me, and was not in the bag with the rest, the blue recepts were attached together to the bag, but not the bottle inside. When I call to report the missing item, I was told that I sign up for it, and probably lost it. I found myself being involved in you said I said.. I’m a diabetic and used quite a number of medications. No longer I’ll be coming to CVS anymore. My situation is that the missing prescription is Zolpidem, and according to them, it can’t be re-issued. The pharmacy is CVS located on Broad St, Windsor Ct. 06095. Now I’m making arrangements to get another supplier . It’s a shame you’ll be losing another patron.

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gale sera November 12, 2014 at 3:52 pm

Sir, I was wondering why your stores stopped selling tobacco products but still sell alcohol. This seems to be unfair to some consumers, as if someone drives down the road smoking they are only hurting themselves, but there are many people hurt or killed by those who drink and drive so would it not be wise to also stop selling alcohol as well? Would this not be fair to everyone instead of just singling out tobacco users. I am just curious as to the reasoning behind your decision. I feel better having a person smoke behind the wheel of a vehicle than have someone drink and drive. Wouldn’t you?

Sincerely, Gale Sera

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Joycelyn Thompson November 11, 2014 at 8:18 pm

Just wanted to inform you CVS and consumers to be aware someone got my credit card information and used my hard earned money to make two separate purchases on Sunday morning@ 7:38am. In order for them to do that they either work at a cvs or know someone who does to let the transaction go through. Consumers monitor your transactions and the bad part about it is that I have not even been in cvs. Somehow my info was stolen. Uptight consumer….

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sylvia fennell November 18, 2014 at 12:06 pm

I HAVE NEVER WRITTEN TO A CO.OR CORP BEFORE. I HAVE CALLED TO COMPLAIN TO YOUR OFFICE WITH NO RESPONSE. YOUR PHARM STAFF IS OPTUSE OR JUST PLAIN INCOMPITANT. I WENT SIX DAYS WITHOUT MY HEART MEDICATION BECAUSE OF IT. NEEDLESS TO SAY I WILL BE SWITCHING PHARMACIES. IF NECESSARY SEEK THE ADVICE OF COUNSEL.
P.S. THE REST OF THE STORE LEAVES MUCH TO BE DESIRED.

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Anthony boyle November 10, 2014 at 7:35 pm

Tonight I went in to cvs to fill a scrip joe at the counter said it did not have the cronic pain on the slip it was for 180 pills but he could only fill 120.the scrips said 180.he said I would loose the rest. I pay my dr 75.00 to see him .I have had 9 operations an I have
RSD witch is very painful. then HE said he will NOT fill any more of my meds. Last year I spent 3000.00 dollars at cvs plus my wife2500.If your workers are allowed to stop money from coming in to your store. Where is cvs going to customer service.

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Ernie November 10, 2014 at 7:35 pm

Originally my prescriptions were filled through Caremark (mail order 90-day supply). I was receiving both childproof and easy open caps, then the easy open caps were no longer provided. In May of this year my wrist was broken and I could not open the childproof caps. I called and asked to be switched to easy open caps, but was told they were not able to provide them. I switched my prescriptions to local pharmacies.

I recently underwent open heart surgery and received six new prescriptions replacing the medicines I was taking before the surgery. I took these to the local pharmacy at approximately 2pm. I was told I could pick them up at 6pm. I arrived at the store at 6:10 and was told they were still being filled. It took another hour because the pharmacist kept getting interrupted. She had no help.

When I received my medicines, all the bags were stapled together so I could not check them there. When I arrived home I found that one prescription that I was to take 1/2 tablet daily (the remaining five were for one tablet daily) was filled and marked as one tablet daily and contained 90 tablets when it should have had 45. The others seemed to be ok. This was 30 days ago.

Yesterday I noticed one of the other medicines didn’t seem to have as many tablets as the others, so I counted them and found that one to be 40 tablets short.

I don’t blame the pharmacist for these problems, which is why I’m not mentioning a store location or number. I am blaming management for not providing the pharmacist with some help so she could do the job she was trained to do. After speaking to other members of my family, I have been told by them that they have experienced problems at CVS Pharmacies in the past.

As a result of this, I will no longer be having my prescriptions filled at CVS.

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Sue M November 8, 2014 at 10:56 pm

Sorry meant to write cigarettes do not cause automobile deaths.

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Sue M November 8, 2014 at 10:54 pm

Dear Sirs,

Your company took cigarettes out of your stores
However some of your stores carry alcohol.
Does this make sense?
Alcohol impairs driving and causes many deaths.
Cigarettes cause automobile deaths.
So why doesn’t your company stop selling alcohol.

Thanks

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Peter G. Hill November 7, 2014 at 12:08 pm

It drives me nuts that I have to drive all the way to Staples to make copies and can’t do it at my local CVS. Seems like a no brainer profit center. Does not have to be as extensive as staples but just have those automatic copy machines in locations where you have a photo center. One or two of these machines and I bet CVS would make a ton in just small business copies. They do not require staffing other than to check for stuck paper or to add paper, the rest is all automatic and the new auto machines are fast and easy. I hope CVS can add them to their stores and start taking this business from Staples and make copying a breeze for your customers.

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James November 7, 2014 at 10:27 am

Watch any time you go into a CVS store. I went in on October 30th of this year to purchase halloween candy. Their ad clearly showed Kit Kat Snack Size candy bars on sale for $1.88. I find out when I get home i was charged $3.00. Thus, I am entitled to a Michigan Scan Error refund of 10 x the amount of the overcharge (up to $5.00) plus the amount of the overcharge.. for a total refund owed of $6.12. I have emailed CVS twice about this and have heard nothing… despite their website saying I will get a response within 5 business days. CVS is a very crooked company and clearly needs to overcharge customers for some reason. I am debating whether to turn them in to the Better Business Bureau.

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Ty-Isha Belton November 4, 2014 at 12:07 pm

Good Afternoon. I am emailing you all because, I was displeased with the service I recieved this morning at your store. The store is located on Georgia and New Hampshire Avenue NW Washington DC. The manager wasnt very kind, and I always have a problem with him when I come in. He follows me around the store all the time, and today he refused to ring up my items because it wasnt in the system, or the item changed. But whatever the issue, he as a manager should’ve explained that, but he did not plus he was very rude.

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James November 8, 2014 at 1:04 pm

This company definitely does not understand the concept of customer service. It’s a shame businesses like this stay afloat.

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Penny November 3, 2014 at 10:37 pm

I came on this website to see if I could find the Corporate contact #. Im very glad I did so,,today after picking up some prescriptions my husband and I had dropped off earlier in the day. After arriving at home and taking medicines from bag, my husband counted them, the prescription was for 120 narcotic pain medication, for severe chronic pain..up until about 6 months ago, counting the pill amount wasn’t necessary.however that changed when my husbands medicine content was visibly less than prescribed! After counting his medicine at that time he was short 30 pills of the 120 prescribed, immediately he called our CVS in Lenoir City, Tennessee. He was placed on hold while the tech was getting the pharmacist on duty there, to the phone. After telling him of the 30 pill shortage again he was put on hold while the pharmacist performed an inventory check just a few minutes later the pharmacist again on the phone, told my husband there was indeed 30 pills over what should have been in inventory and to come up there to pick up his shorted 30 pills….We have been customers of CVS for more than 20 years and until recently when a new crew of workers were brought in and the other crew who was absolutely wonderful ppl , was taken to another CVS out of our area. I am well aware as is my husband of the problems some customers have getting a prescription filled for narcotics, unfortunately there are very good law abiding citizens who get the hateful stares and rude remarks made to because of the many ppl who choose to abuse narcotics, profit from them and those who truly need them take a bad rap for the abusers actions. The new CVS crew has demonstrated this fact everytime we pick up one of these prescriptions, in particular there are 2 ppl now working there, that given dirty looks could kill someone, Im sure my husband and I would both be dead! The man at drive through has to be one of the most arrogant ppl I have ever had the displeasure of meeting , he immediately tells us he has to check to see if the medicine is in stock, Ive learned though he may be checking on that he is also speaking with the pharmacist to see if the prescription can be filled for US! There are some ppl who cannot get a narcotic prescription filled, those who arent regular customers….The other person. a woman, is argumentive at drive through, simply put she lies to us about when the prescription can be filled ( 28 days after the last one was filled) more than once we called her on it and she didnt hesitate to let us know ( according to her) my husband was being over medicated and should be taken off some of his pain meds. Who died and left her to determine how much medicine one needs !!!!! First off, my husband has had his back broken twice in Vietnam, resulting in degenerative disc disease, had 4 surgeries and 2 operations to kill the nerve endings in hopes of ridding some of the pain. He also has neuropathy in his legs causing his legs and feet to burn and sensation of walking on needles, he had colon cancer that now is in his bones, in the 30 plus years of marriage Ive never known of him to take anything stronger than prescripton Ibuprofen or tramadol, now his pain is so excruciating his dr has shifted his focus on keeping him as pain free and comfortable as possible….after counting his medication this evening 3 times for accuracy , he was short 25 pills, I immediately called CVS and told the cashier who answered the phone, I just had picked his medicine up from there and after counting them there are 25 missing. The lady asked why I counted the medicine, did I not trust their count? I said ,” absolutely not, this was narcotic pain medication and had been miscounted by CVS pharm techs before, the old crew there had always replaced them if it was in error, however this crew had once before shorted the medicine by 5 pills and would not check their inventory for a mistake or replace those 5 pills, the lady I was speaking with then informed me , the pills were counted 2 times then the person who fills it circles the amoubt on the label and initials it, to make sure there are no mistakes, I asked to speak to the person whose intitials were on the pill bottle and was told I wasnt reading it correctly because there was no one there with those initials! I was denied the persons name as well as the pharmacist on that shift, she told me to call corporate headquaters and speak with a lady who was the DM for our store, before I could ask for the phone number she immediately hung up the phone!! …after reading all these things CVS has done to their loyal customers, I will speak to this DM one way or another, I will also go to whatever length I have to,,,to see what can be done about this, Im sure my attorney can help with that part! How dare they stare us down with condescending looks for getting a narcotic prescription to make a life ravaged with pain, have some kind of relief albiet short that comfort maybe…lastly why are these ppl in this profession if they have a real problem with filling prescriptions for medicines developed to help make someones life a little more comfortable, knowing you chose a profession to help make that happen? Until I can arrange for his medicine to be transferred to Walgreens, I guess ive a few more days at CVS, but after that, there isnt a snowballs chance in hell, I will ever step foot in that store again!! Thanks for listening , and good luck in getting whats just in your cases!!!

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Ellen November 10, 2014 at 2:13 pm

I hear you! Wish CVS would! Seems like it’s not just in New Jersey. So many mistakes and they don’t want to admit it!

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Dorothy Stambouly November 1, 2014 at 2:30 pm

On August 23th 2014 I had made a purchase for $67.58, but had to be cancelled because the debit card did not go through so the order was cancelled for the amount of $57.35 & the
Lady had to ring it up again. I got charged for $67.58 & 57.35. I should have gotten credit for the $57.35 wrong amount. When I went back to complain the manager asked me for the receipt but I had thrown it away. The manager helped the sales person correct the transaction but she did not give me credit for the transation and went through my bank as a debit of $57.35 The manager said she look into it but I have not received a word from her after 2 months of waiting. Today I went back to the store and I asked her about it and she said to contact the Corporate office and maybe they can find a copy of the receipt. The stores address is 1015 N San Fernando Burbank,CA @ 818 841 0810 The Managers name is Anita and the sales persons name is Elizabeth on register #01. I would like to have this resolved please.

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robert miraglia October 30, 2014 at 8:40 pm

Hi, I know that the people in Saint James NY 11780 are fighting not to let CVS build on the corner of Lake Ave and Woodlawn Ave St James NY 11780.

I have a friend that owns 5 acres of property on Middle Country Rd in St James between Lake Ave and Hobson Ave.

That is willing to talk about selling.

Please let me know if there is any interest.

Thank you,

Robert Miraglia

Regional Sales Manager

Hub Truck Rental Corporation

Serving all of Suffolk County

Mobile (516) 250-****

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Mary October 29, 2014 at 6:55 pm

CVS Pharmacy, Port Hueneme CA.

Worst for long lines. This does not happen on an occasion or two but often. This pharmacy has a reputation for poor service. The rest of the store is great. Never a wait at the front cash register. The pharmacist should be in charge and look up once in a while to see the line and tell the techs filling orders to stop and take care of the customers for a few minutes until the line is gone (when there’s more than three in line we open up another register motto.)

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Steven October 29, 2014 at 1:00 am

I am writing this comment do to the fact my wife and I are truly disappointed with the way Cvs management has handle, or should I say not handled, the deplorable customer service in the pharmacy at store # 10148, in Hobbs New Mexico. My wife had worked for cvs in New Mexico as a shift “a“ and then a co-manager, she transferred down to Hobbs to open this store. We uprooted our family to Hobbs nm, believing that my wife was getting a chance to build her career in cvs. In essence she lost it here. She was let go because she was following company procedure and had believed that customer service was the number one goal of cvs. She was mistaken, her DM Mike Huffstutler was contacted numerous times about a pharmacist Jennifer Pyeatt and her gross misconduct with customers in the pharmacy. I have had a first hand account of the abuse of the pharmacy customers, it was sickening to witness. In all the years I have gone to see my wife at her work, I had never witnessed such contempt for customers as with Ms Pyeatt. On one occasion, while waiting for my wife’s shift to end, two Hobbs city police officers enter the store with a very distraught lady and head straight to the pharmacy. Ms Pyeatt decided to retain the customer’s drivers license, she didn’t like the way the customer was talking to her in the drive thru. Each of these incidents were documented and report to the district manager, what did he do you might ask yourself? Well I’ll tell you. After countless times asking the DM to handle the situation with Ms Pyeatt, Mike stated he would handle it. And he did, after a two hour meeting, Ms Pyeatt’s pharmacy was rewarded 40 hours and the front-end of the store lost 40 hours. Ms Pyeatt thought that was funny. My wife’s health was starting to be effected by the hostile working environment. In September my mother-in-law got sick and my wife had to take family leave to help her. Note the Hobbs store has only been open since March of 2014. My wife returned to work and what happened on her first day back, a customer wished to speak with a manager. While my wife was talking to the customer about his recent horrible customer service experience with the pharmacist, Ms Pyeatt came over and started shouting at both the customer and my wife. My wife couldn’t take it any longer, she informed her DM that her last day was October 31, a three week notice and that Ms Pyeatt was the reason for her leaving. Not more than three days later while I was picking up my wife at the store. Another lady was crying and Ms Pyeatt was the cause. Another customer driven to tears by Ms Pyeatt. My wife contacted the DM on the latest casualty for pharmacy and that is when Mr Huffstutler informed my wife that it would be best that my wife leave since she had already given her three week noticed. This whole ordeal has been frustrating for my wife and myself. We have contacted the district manager, the zone manager and the CEO. Nothing, not a single response from any of them.

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Marlene Roberts October 28, 2014 at 2:18 pm

First a compliment. Your two pharmacists at 2390 S Federal in Delray Maggie and Julie are the reason I used to go to CVS. The rest of the store needs better merchandising and staff training.
My husband is very ill so I stopped at your store at at Yamato and Federal.I needed a large pill box. The three men behind the pharmacy counter were having too much fun doing a countdown until 9:00. One of the men finally said that CVS had one but the store was out of stock. I got down on my knees and guess what? It was on the bottom shelf. I am too old to be doing that. I asked why no one helped and was told they assumed I had looked. At 9:00 pm two of the men were out of the store like bats out of hell. The third stayed to finish checkouts.
The cigarette thing may be good P.R. Service is more important and not being laughed at is even more important

Walgreens in now my pharmacy of choice EXCEPT for RX’s when I need Debbie or Julie. My husband has switched to COSTCO. You need some Mystery Shoppers. I am still furious as to how I was treated as a joke

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Mr. Mark R. Durham,Sr. October 27, 2014 at 6:26 pm

Dear CVS,
Congratulations on making a responsible decision not to help hurt people by selling tobacco products. As a former smoker, I commend you. Walgreens once filled my prescriptions until I purchased a $ 100.00 prepaid Visa card. I paid with five twenty dollar bills, genuine U.S. currency. To abbreviate, the gift card did not work. I went back to the store in Rockford, Illinois and asked to speak with the manager. She would not come out from the rear of the store to speak with me. I left the store and called the Rockford Police Department. I said, “There’s been a robbery.” There was. My attorney sent the district manager a letter and received no response. I filed suit against Walgreens. They are clearly a criminal organization that recently settled a class action lawsuit in South Florida for allegedly illegally distributing Oxycodone to the many pill mills in South Florida. I am a CVS customer.

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Sue M November 8, 2014 at 10:59 pm

Take alcohol out of cvs too!

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Dianne Holden Senter October 27, 2014 at 1:56 pm

I am greatly offended that CVS has decided to help with me with my purchasing decisions by no longer selling cigerattes. I wouldn’t be so offended if you had also stopped the sale of alcohol, candy and junk food even though I don’t purchase any of those items instead of singling out one specific group. I know what the effects of smoking can be and, as an adult, the choice is mine to make without your “help”. I believe my disposable income is better spent at Walgreens….where I will now purchase my prescriptions, beauty products, household cleaning items, seasonal items and, yes, cigerattes. Please remove me from any and all of your mailing lists. I prefer to shop at a store that realizes I am capable of making my own decisions regarding my purchases and is happy to accept my cash.

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Marcus Molina October 27, 2014 at 8:48 am

So, CVS is trying to collect data from its customers and since Apple does not play this dirty game you stopped accepting Apple Pay. Incredibly stupid move. CVS will lose millions of customers to Walgreens – myself included.

Absolutely dumb. Will never, ever again step in one of your stores…

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Lisa R October 25, 2014 at 6:52 pm

CVS 6840 Glenwood Ave Raleigh NC Store # 2471 has the worst customer service. I was just there making a purchase and went to the restroom and was asked to leave the restroom because I was accused of being in there for 30 mins. I asked the lady was there a problem with me using the restroom! She said supposedly that a customer complained about someone being in there too long. There was only one person that had been in there. The lady was complaining about customer service in the pharmacy. She got a prescription filled snd they didn’t even bother to tell her it would take longer than normal to fill her prescription until after dhe had waited over an hour or two. She said finally told her that they were under staffed. Why they didn’t explain that at first to allow the customer to decide if she wanted to still get the prescription filled there or even come back later. I guess the store manager would rsther pick what type of customer service is more important huuum….a customer supposedly complaining about someone using a toilet when there is more than one in there or taking care of the lack of communication that the store is under staffed and the wait could be longer. I bet that customer would have gotten her meds faster if the manager wasn’t harassing me about leaving the restroom and trying to fix other more important problems. I will never buy anything else from this store. Poor customer service.

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Joe Jeffcoat October 25, 2014 at 12:21 am

Dangerous step up at CVS location in Alvin, Texas.
I fell due to a crack in the sidewalk near the handicap parking I have parked in on a number of occasions. I then reported it to the supervisor in charge at the time as there was no manager on duty.

Since my fall, there has been no correction in the dangerous situation near the entrance of the store. I assume it is due to CVS having no concern or consideration of their customers. I am 62 years old and fell very hard and a witness assisted me in getting up.He also told the supervisor how hard I fell. I feel very fortunate to have not been hurt more although I still suffer pain in my knee over two months after the fall.

What if I had broken my hip or a n older person fell and broker HER hip, that is almost a deadly situation. Due to the lack of attention to this matter, I will NEVER spend a dime at ANY CVS store as they obviously do not care about their customer’s well being.

Anyone that might fall at the Alvin, Texas store, please feel free to contact me as they have been notified of the situation and can easily be held responsible. I will be contacting all of the attorneys in the area to report my incident and witness that CVS has been advised of the situation so they can be held liable. joe@a*******.com

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FORMER CVS CUSTOMER October 24, 2014 at 9:51 pm

TO WHOM IT MAY CONCERN..
I’m no longer a CVS shopper, I will shop else where,
CVS will preach “The bad health on smoking” but they still sell alcohol?
But let CVS sell alcohol and allow the customers to get liver damage or kidney damage and let the alcoholics get on the road and kill our love ones.
Heart disease is the number one killer
But CVS is eliminating tobacco but keeping an entire aisle of candy, a freezer full of fatty goodies, and discounted cases of sugary sodas & CVS is willing to sell over the counter and behind the Pharmacy counter products that are advertised with the disclaimer that seems to always include the term “May Result in Death” but they are going to stop selling a therapeutic item people buy voluntary
CVS is putting a real healthy image up there.
Let’s just go ahead and ban everything deemed unhealthy and unsafe, all of which is subjective.
It’s wrong to deny individual liberties, regardless of good intentions. Education would be much more effective

signed,

FORMER CVS CUSTOMER ..

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Elizabeth Mercer October 21, 2014 at 5:55 pm

I read in August of 2014 the CEO informed congressional leaders of a move to outsource GHQ to avoid paying American taxes. My husband and I have been loyal customers for well over 20 years- and we will NOT shop CVS if this move comes to fruition. I plan to share this information with my peers. Words cannot express the betrayal and disappointment this information has created for us . As loyal customers we expected integrity fro CVS Caremark.

Elizabeth Mercer

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Mary Adams October 21, 2014 at 1:15 pm

Another SCS was just opened about two weeks ago on Newark St. N.W. in the Cleveland Park area in Washington D. C. We have been clients of CVS for many years and were glad to have a nice pharmacy near us, but I am sorry to say that yesterday evening we were there and we talk to an African American young woman who hardly spoke English and had very rude manners. MY BIG QUESTION IS —- DO YOU PROVIDE TRAINING TO THE PEOPLE YOU HIRE SO THEY KNOW HOW TO DEAL WITH THE PUBLIC IN A CIVIL MANNER? PLEASE LET ME KNOW. THANK YOU.

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Kathy Cox October 21, 2014 at 12:51 pm

Sir, I am having a lot of problems with CVS/PHARMACY -Third Party Billing Department. They keep sending a statement requesting a total of $16.66 for date of service 04/28/14 for Freestyle Lite Test Strips. BCBS has sent the money to them twice that I know of. They keep sending statements out requesting monies. I copied the bill and the explanation of benefits and sent it to them. What else do they need? I called Blue Cross again today and they are going to call CVS /Pharmacy Third Party Billing Department again. I have the dates and times . The last check was sent to PO Box 531607 Atlanta Ga-. What is taking place here-can you look into this and email me back the results ASAP. I would appreciate if you would send a copy of this to Larry J Merlo the CEO of CVS. I will try to contact him on this and see what needs to be done, to show that this was paid. Thank yoi

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Jenny Jones October 20, 2014 at 3:56 pm

NEED TO REMOVE THE ALCOHOL BEVERAGES NOW SINCE THEY ARE DANGEROUS WHEN CONSUMED FOR LONG PERIODS OF TIME ALSO. Not to mention someone could kill someone else after leaving your store half drunk already… Only FAIR if your not gonna have tobacco then get rid of the alcohol 🙂

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Erik Zander October 21, 2014 at 2:00 pm

I suggest they close all the roads within 1 block of CVS.

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PENNY October 17, 2014 at 2:56 pm

I worked for CVS in Chemung, NY 1 week shy of my 2 yrs mark.I am not sure if you are the person to contact about this matter or not or if you can help me find the correct person to contact. Here is my concern that I have.

I enjoyed my job as a forklift driver and trainer in Receiving , and i was called for another job that I ended up taking. I had given my 2 week notice but ended up leaving after a week. The morning I left, I was very upset that some people in my department was getting away with a lot of things and i went in to talk with Bill, and I had spoke to him about the supervisor and other workers. So I ended up leaving even when he said he would look in to this matter.

I have tried to get back in due to the high demand of workers they need at this point. I have been told I was not allowed to come back due to not filling my full 2 weeks, but if this is the case I would really like to know is ………. A manger can walk out an quit and walk back in after 1 week but put in a different department and many of my friends that just walked out after a week or two and put who have been fired and back working there . What is the really reason that I am not allowed back. Do I regret leaving YES I do. I have called up there 3x and no one will even call me back at all. So I guess I am just no wasting my time writing this letter to find out some answers. In a way I do feel like I am being discriminate against and I don’t want to feel this way at all.

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dale arnold October 16, 2014 at 8:54 pm

ever time go to get my pain medication it is out for last 5 month

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Julia Courbron October 16, 2014 at 6:42 pm

Will my raincheck issued at one CVS be honored at another that has the product?

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Debbie October 15, 2014 at 4:24 pm

I received a call from someone pretending to be a CVS representative inquiring about my prescription. I am wondering how they know I am a Caremark (CVS) customer. I can’t seem to get a call through to anyone to voice my concern. This could be more serious than a random call.

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Judith Sexton October 15, 2014 at 1:10 pm

I am interested in working for one of your stores in Greeneville, TN and cannot find the appropriate official job application. Would you please advise me as to how to get the appropriate application?

Sincerely,
Judith Sexton

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James Garcia October 14, 2014 at 7:03 pm

Today i stopped in to store 3265 to get my flu shot.At first my plan said i was not
eligable to get it. Both Sharon the pharmacy tech and Kimberly Harris
went out of their way to correct my plans error. I do not usually shop at this
particular store but seeing how diligent they were i will now make this my location for business in the future.

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Pamela Valentine October 13, 2014 at 11:10 am

I have been a customer of the CVS, New Egypt, New Jersey, Store #2301 since opening. I am a State of NJ Employee, now Retired but with full benefits, in the past never had a problem with CVS as a whole, it seems until recently. I was prescribed a drug for my present Type II Dib. which I have been getting Meters and strips for several years, now have to go on meds. I went last week with a script from Dr. and a Savings Card from Invokana Care Path for membership in a 12th Free Plan, which the Dr. gave me with the script. So off I went to CVS. the Rep at the window saw the script and the card and asked me if I had activated the card, which I did not as did not read the information, went from Dr.’s to CVS, so I said to her I will go home and do what I have to do and come back for the script. I did exactly that, the card was activated, I headed back to the CVS to fill script. When I gave her back all the information w/card, she then said, oh we can not fill this script, do not have the drug in this location, which I would have thought she would have advised me on the initial trip, so I didn’t make another trip to them to be sent away, so I said ok can you advise me when you will have the drug. She said tomorrow, fair enough, I told her I would come back after 11:00 AM to pick it up. I worked that day and didn’t get back until 4:00 PM and when I did get back told her I also had to pick up a script for my hubby, CVS had called them the night before to advise his was ready, so I would be picking up both. When the same girl rang me up for my script and his she advised it would be $41.00, I said how can that be right, my script was supposed to be the free script, she said well you have Insurance, I said I know I have insurance but the script for me was to be a free one, as I had activated the card as she had directed me to do the day before and handed her my Savings Card. I was told by the Rep of Irrvokana that I could not combine this free script w/insurance plan, as this was a separate savings 12 month plan, and it is a free prescript. She again went back to Pharmacist who told her there was no charge. I left the pharmacy, today I go back to pick up another script for my Huibby, and as she is checking me out, she says, do you know this is a very expensive script, $630.00, and I said I don’t think so, my husband has been taking this and several others and we have never paid $600.00 for anything, that is the reason I have a drug plan, which you certainly have on record, as we have been getting scripts filled here for years, so you will have to check that out also, so she takes it back once again, then comes back over to me and states “that’s all fixed”, it will be $42.00, a far cry from $630.00, ya think. Now my concern, I have been a customer of this Store for several years, why did I have to wait until she went over to the computer after she advised me the script would be $600.00 when in fact all my information supposedly is in the computer already, I don’t under stand, we are not new to this CVS, why make me go through all the stress of telling me I owe $600.00 when in fact it is only $42.00, and another thought, how many people come into that CVS and are told a price and no one question what the Phar. Rep has told them, this happened to me twice in a period of four days, something is really wrong, and I am honestly thinking of looking to the New Egypt Pharmacy for and new place to do my business. This representative was wrong in numerous things in the course of four days. Initially not telling me they were out of meds, not to hurry back with the script cause they couldn’t fill it until the next day, made me have to make an unnecessary trip back to the phar. and then both times charging me wrong for the items I was receiving, I don’t know but I really think this is a bad business practice, and if it is a simple click on the computer to get it right, why are they scaring people with outrageous prices for drugs they need, talk about stress, a price of $630.00 to $42.00 is quite a difference, maybe you can explain, but I’m tired of it and am looking into a new pharmacy, maybe CVS has enough customers and doesn’t care, but I’m sure this is not a good business practice, thanks you for listening, and hopefully someone can speak to the NE CVS to be more vigilant to their faithful customers. thank you again for listening.

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Susan Hedin October 12, 2014 at 3:02 pm

I’m a long-time patron.Thank you for removing cigarettes from your store. One step closer to saving lives.

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Jenny October 20, 2014 at 3:50 pm

Removing the tobacco was good but now they need to remove the alcohol beverages so people can be even healthier and not endanger other peoples lives.

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Claudia October 12, 2014 at 11:41 am

I got unsulted by the shift lead 901 n federal hwy hollywoodstote342. And plus othwr cashuer tahasin was very rude never will purchase again there

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dh October 11, 2014 at 8:23 pm

CVs in Hagerstown md. on cannon ave. on oct 11/2014 went in for flu shots w. hubby. waited while cashier ran info and couldn’t pull up hubs info, and he is the main card holder. while there hubby and I were being addressed by her commenting on our personal conversations. that made me mad,. I stayed cool. during this time, she was wiping her mouth and tongue with her hands and touching our cards. while I was filling out a simple for hubby handed me, I asked him what it was for, he told me and I filled it half way, then she after 11/2 min, makes comment to me, everyone has to fill them out. I looked up at her and asked her if she was talking to me and she said yes. I then let her know she was out of line because, as with the other conversations with my husband, she was out of line. and I refused to get my flu shot there, and then as I wanted to tell her about not wiping her tongue on the cards, she got pissed and walked away. I asked the pharm who she was and he said if I had a complaint, go through him. I told him I have a right to know her name. he wouldn’t give it. I need a corp number where something can be don about both of them. they were rude and out of line. they shouldn’t be in the people business.

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Kenneth Nugent October 11, 2014 at 4:44 pm

I am filing a complaint about the way your pharmacist have handled a workman’s compensation prescription claim. I have tried to get my prescription filled now for about a week at the Gaithersburg Square CVS #1490 546 North Frederick Avenue Gaithersburg, Maryland 20877. I was told that the information wasn’t in the system and I would have to pay for the prescription out of pocket. I informed the pharmacist there is no fee for a workman’s comp. claim. My company processed all the necessary paperwork and submitted them to Chesapeake Employers Insurance & IWIF. I even had the paperwork with the claim number #6341447. I was told by my office and the insurance company that my SS# would be used initially to open the claim then the system would provide a permanent ID#. I finally received the prescription ID card and went back to the pharmacy to process my prescription only to be told it wasn’t in the system again and I would have to pay again. I spoke to the insurance company about this problem on multiple occasions and was assured that it was processed correctly. Needless to say I still haven’t received my prescription for my injury to this day. I am therefore terminating all future drug prescription orders with your company. Your staff are very slow in service and performance. Their at times extremely unprofessional rude understaffed uncaring and lazy. I expect more as a customer from a business such as CVS. I’m extremely disappointed with your stores service and attitude. I will have all of my records transferred immediately to some other pharmaceutical company. Whomever the Regional Manager is in charge of your Mid Atlantic stores needs to address this issue. Customer service is non existent and your staff could care less.

One unsatisfied consumer with many connections and associates.

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Julia Marley October 11, 2014 at 2:10 pm

Wow…look at all the complaints and I’m sure none are even being acknowledged. My complaint is with the CVS they recently built in Frankfort, IN. We already had 2 CVS stores in this town. The west side CVS was HORRiBLE so I always used east side. They were friendly, courteous and very fast filling my scripts. They’ve combined the 2 stores into this new one built and its horrible! Just like the west side. You wait HOURS for a refill on a script. I take pain meds for my knees that need replaced and a back problem and am made to feel like a criminal every time I go to get it filled. The last 2 times I went they said they didn’t have the meds in stock. She told me nobody within 60 miles of here has them. I went out and called Lebanon, IN CVS which us about 13 miles away and guess what…they had them. Git my script filled within 15 min. Of drop off! Needless to say I’ve switched to Lebanon, IN CVS. It’s worth driving that 13 miles to get better service and treated like I’m a human being. We Soooo need a Walgreens in out town!!

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jennifer adams October 11, 2014 at 1:56 pm

Just encountered one of the most rude and unprofessional person on Cvs. He was working the register a lady in front of me needed change and he told her he couldnt but she just spent her money. He responded in a very belittle tone. No customer service skills. Ask to speak to a manager and the corporate number and he refused to give the number. This person was the manager. Cant believe it!! Cvs you need to do.better!! He also gave me my change back and threw it in my hand. Wow!! Also the store is a mess!! Items all.in the aisles. There were no carts outside for customers. Please respond. Mad customer. The store number is 5145 Jadhinson was the cashier and said he was the manager. Time 1342

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atmane October 11, 2014 at 8:12 am

want to know haw you are responding to all this complaint and what actions are tacken

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Bob Pease October 10, 2014 at 5:58 pm

I am trying to make contact with someone at the corporate level to discuss the remodeling of a new CVS location in Ocean Beach, CA. We are a very funky little hippie beach town and the market they are moving this new CVS into has an ICONIC painting on the building side. It bears the name of the previous store we all sorely miss but it is the artwork I would like to see preserved. This town does not care for blank white walls and the painting that exists should be preserved, It would save some money (sure not a bunch) but it would clearly state that CVS WANTS to be a part of this community. I suggested to the Superintendent on the jobsite that it remain and they paint OCEAN BEACH over the name of the previous market name but he stated it was to be painted.

I am reaching out to CVS here as I have been on hold now for 7 minutes waiting for a live person to answer but so far no luck. I sincerely hope CVS can opening communicate with members of the community where they are looking to gain a foothold. If they choose not to it will prove they do not care about the communities they move into.

I promise I will follow up here and post again in one week to update the public.

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Marilyn Nyborg October 10, 2014 at 3:40 pm

I want to thank you for placing people over profits! What a demonstration…..first cigarettes
AND hopefully followed by other products that cause ill health. You are becoming aligned

with health!

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HEPETTE October 14, 2014 at 12:38 am

LMAO!!!!!! THESE ARE THE WORST CUSTOMER SERVICE PEOPLE EVER!!!!!!!!!!!!!BEEN GOING THERE 8 YRS AND ALMOST EVERY TIME I GO THERE THEY HAVE A GLITCH……I CALLED 5 MIN AGO AND THE FRONT MANAGER HUNG UP ON ME TWICE. CALLED BACK THE THIRD TIME HE ANSWERS AND SAID HE DIDNT KNOW HOW TO PICK UP THE CALL —UNBELIVEABLE!!!!!!!!!!!!!!!!!!!!!

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donna October 10, 2014 at 2:34 pm

I have always been a faithful, dependable, honest hard working on time employee with revco-cvs pharmacy with a total of 30 yrs. I always loved my job and the company. A couple of months ago. The districk manager, michell skinner put a 24yr old collage girl in as a manager name velma thompson in our store as a manager. She came in with a bad additude and kelpt herself in the office while the employees did her work. She switched the my schedule around so she gets most of the weekends off. Our store recently went through a remodel and ive witness and heard one of the remodel team to take certain merchandid and put them into her car. Yet no transfered papers has been produced. I feel that for some reason she has singled me out and said and done things to create hostile in a work force and other employees had came up to me. With their own complaintd. Monday oct. 6, 2014 she fired me after my yesrs of loyalty service for something i was trained to do even by other experianced manager. This was after a couple of days after my 12yrs of service in this districk. She refused to give me my termination papers and when to leave the store she made coments away from others ; one bitch down others to follow; is this the type of company that puts kids in controll to run their million dollar companys? Prediage harrassment, and hostility in a work force place.i am a law abiding hard workin christian 51yr old woman. I cant beleive this is what cvs pharmacy has become. I cant even get the districk manager to return my calls. This store is #4532, 2125 maple st. Carrollton. Ga. Im very ashame of cvs right now. This is an my customer and it is about the customer. So why make it on the employee that helped cvs grow?

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donna October 10, 2014 at 3:28 pm

I should also give note that 2 weeks ago we was robbed. And the manager velma thompson was on duty. We as the employees feel that she knows the robber because he mentioned it out loud. I have since put in my unemployment and contacked an attorney my above sentace shiuld had read. Why make it hard on the employees. When it has been the heart of the employees that helped build this company..

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S. Floyd October 9, 2014 at 12:22 pm

On Oct. 8, 2014, I purchased 5 items. My original cashier was replaced, my sale cancelled and rerung wrong. I told her repeatedly the amounts were wrong. She blamed the register. I bought the 3/$10 Pantene sale but was charged $3.34 each = $10.02. I paid full priced on the following to use my 25% off coupon: 1. CVS Face Cream ($21.99 – 5.50 = $16.49) 2. Zegerid antacid ($29.99 – $5.25 = $24.74 which is NOT a 25% discount; should have been $7.50 off). I watched the cashier void the $7.50 discount 3 times. When I asked why, she said she had to over ride the system since it wasn’t applying my discount to the Zegerid. She had overlooked a $2 Extra Bucks so I had to wait for her to ring up 4 more customers before it took seconds to give me $2 in cash, never correcting my original purchase so taxes were higher. I had to return to the store to inquire why I didn’t receive the 25% off Zegerid. She blamed the register and my extra bucks. Cashier supposedly called an 1-800 number & they agreed with her.

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Dr.R. L. Gallman October 9, 2014 at 10:05 am

I have been with CVS for many years but will now be switching pharmacies. Last month I was in CVS on E. North in Greenville SC. Bob the regular pharmacists has always been prompt and courtious. However, the last couple of times I was there a younger man with no name tag (who told me his name was none of my business) was extremely rude and even though no one was there at one in the morning he said it would be four hours before he could fill it and insulted me because I was getting pain meds. ( for a broken back). I explained that if I wanted to abuse them I would have had my colleague prescribe 30 mg instead of 10. I have never been treated so rudely.

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Carl A Recchia October 8, 2014 at 5:24 pm

On Sep. 15 Dr Cifelli sent in prescription for me for Tramadol 50 mg I got the pills and used them according to the instructions I noticed around Oct. 3rd or 4th I Noticed I was getting low so I called in for a refill. they said it was too soon and I had about 12 tablets left in the bottle and it was the I could be wrong about the amount of tablets I had left in the bottle But I was certin it wouldn’t last till the 15th of Oct so I counted 6 pills per day From the 15th of September to the 5th of October and with the amount that I had left came out to 42 tablets short I just got the prescription refilled today. 180 tablets and I tried to pore them into the bottle that they gave me the last prescription in and it overflowed the bottle by far.

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customer October 7, 2014 at 8:04 pm

while at the CVS store in Wichita Falls (seymour hwy), the assistant behind the counter
was very “rude” to the pharmacist. Basically stating he should know what to be doing
she was busy, etc, etc. Loud & very rude. I will be contacting the corporation.

I quit getting my medicine re-fills there months ago because of problems that store
has.

Don’t shop there!

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Martin B October 7, 2014 at 1:49 am

I am not going to waste my time telling how horrible the service was at a pharmacy in Lubbock. I have decided to stop giving dollars to CVS and move on to the small independent pharmacies. After reading the comments and how those concerns were ignored, I too will ignore all CVS stores. I’ll take my business to stores that value their customers. Karma baby, karma.

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customer October 6, 2014 at 10:14 pm

Hello. I wanted to share my extreme disappointment thus far with Caremark. We had no choice and were forced to change to you because TRS switched to Aetna across the state. My son, Ethan is 5 years old. He has 17 medical, genetic or developmental disorders. We have spent 2 years in and out of the hospital and has had 7 surgeries including brain surgery. He requires nursing services and takes 17 medications both regularly and PRN. Today, I attempted to fill one of his regular prescriptions he takes 3 times daily. This is the 1st time we have filled it with Caremark. The past three years it has been filled and covered by Medco. Now that we are with you all I spent an hour at the pharmacy today trying to figure out why it was not coming back as covered. After extreme frustration and sitting on the phone for what felt like 45 minutes I finally got in touch with a live person. This was only to find out that now, with Caremark it is not covered because it has an ingredient that is considered OTC. That is AN INGREDIENT, NOT THE WHOLE prescription. It has to be compounded to go through my son’s g-tube. The only recommendation your customer representative gave after questioning her 3 times was to pay in full. Well, we have a second child with multiple disabilities and we don’t have extra money lying around. My son requires this drug because he aspirates on his own secretions. This drug, Robinol, dries him up to allow him to swallow and sleep without the risk of choking. Because of you, Caremark, you have now put my son at risk of becoming sick, injured and quite possibly hospitalized. Because of you, Caremark, it makes me question whether private insurance is even worth it. Because of you, Caremark, I have already shared with many of the incident that occurred today. Please mark my words; if my son ends up in the hospital because of you, this will not be the last contact you have with me. I am very disappointed in the coverage, service and overall program with Caremark. Since we have no choice but to be with you, I hope and pray that our experiences from here on out will have positive outcomes and be patient first an not money first.
No reply is necessary, I just wanted to share the frustration and anger that occurred today because of your company and the danger you have put my son in. I am just an educator supporting a family of five and we never look for handouts but just fair and needed services for my boys’ and their needs. Thank you!

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Bob Pease October 10, 2014 at 6:00 pm

Curious to know,……….Did you ever hear from CVS?

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Keisha G. October 6, 2014 at 9:01 pm

I was appalled by the service that I received in your Pennsauken Merchantville, NJ store. I was having trouble with the photo lab/kiosk for 30 minutes, without any acknowledgement from the person manning the register. I asked the young lady for assistance and was told, “I’m the only one here, M’am”. So, I wait for her line to settle down and ask for her assistance, AGAIN! She took a swig of her diet coke and walked over to me very slowly and asked how can I help you? By this time, I’m fuming my toddler is getting restless and this woman is being rude and condescending. She asked 4 times how do I set up WiFi at home? And sarcastically stated – turn on WiFi setting like at home. Frustrated and angry I left the store abruptly, informed the woman that I will call her store Manager to suggest she undergo some type of sensitivity training. We’ll I called the store shortly after leaving, and guess who was the Store Manager? K. Mueller the same young lady who was rude to me. I told her how I felt and she said, I’m sorry you feel this way Ms. But, I’m just getting over a cold. Huh? So, that gives you the right to treat people horribly? Well, I’m never shopping at CVS again due to the poor customer service. Walgreens assisted me with what I needed and has been very friendly and accommodating.

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Lisa Brewer October 3, 2014 at 11:49 pm

Dear Sir,

I was very disappointed in finding that C.V.S. has stopped carrying my favorite candy! The large sweet chew 1.5 oz. Sweet tarts. The four large discs, not the roll.
It has been not only my favorite candy but also that of one off my friends. As a teacher I also used them as math aides then the children can take them home. I do the same with M and M’s and the large Hershey bars. Please tell me this is not a permanent decision. As a person who is highly allergic to peanuts two thirds of your candy is off my list. Please don’t get rid of one of the few things I can treat myself to.

Thank you for your time,
nurseriley1

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Joanne Poccia October 3, 2014 at 6:05 pm

I have read many of the complaints on this web site including my own. The point is that CVS customer service does not even have enough respect for their customers to respond to them.
The President of the Corporation does not care either or he/she would make sure someone responded to these complaints. I am glad that I have other places to shop and get prescriptions other than CVS so in the future I will shop and fill my prescriptions somewhere else.

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Sha October 7, 2014 at 12:06 am

I agree

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Andrea October 8, 2014 at 1:56 pm

I have had a similar negative experience with the company’s customer service. I would expect a higher quality of care from a large company whose beliefs are founded on quality care… Very disappointed.

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David G October 2, 2014 at 10:10 pm

Not sure why I am taking the time to post this as CVS upper management could care less about their customers as long as the money keeps coming in.
I was in the store in Gainesville, TX on 9/19/14, accused of stealing a Mountain Dew even tho my wife was in the process of checking out and spending money. The only thing the manager could say was that my employee saw you take it into the mens bathroom and throw it away. OMG, no one even looked at the tapes to see that I never even went to the drink section of the store. After googling for Corp contact number, call, filed a complaint, and was told someone would call within 24/48hours. WEll guess what…..72 hrs later I get a 30 second voice mail from a DM with a number to return the call, after 7 attempts over the next 2 days finally went on line, filed a followup complaint, Customer Service rep sends email, saying DM left number for contact, sent another followup and advised that he is not returning my calls, then today his assistant calls me and tells me that he is just too busy to call me, that it will be later in the week or next week. REALLY!!!!!!!! This may not be a big deal to them but when you are accused of theft in front of other customers and made to feel extremely embarrassed, it is a big deal. Shame on CVS for their customer non-service.

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HEPETTE October 14, 2014 at 1:24 am

WHAT WAS THE NUMBER PLS?

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HEPETTE October 14, 2014 at 1:26 am

I FEEL YOU FOR SURE!!!

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Joanne Poccia September 29, 2014 at 8:11 pm

CVS White Plains NY, Mamaroneck Ave.- Just left the emergency room at White Plains Hospital, my husband took to much fast acting insulin. He was allowed to go home but had to monitor his sugar every few minutes. He ran out of strips so we went to the above mentioned store. First of all the pharmacy line was 10 people deep. We asked the people on the line could we go ahead of them to buy the strips the customers agreed. The staff though refused to serve my husband because they said he had to wait on the line. We told them it was an emergency and the people told us ok. Then we were threatened buy the CVS pharmacy staff that they were going to call the police, my husband said go ahead. The head pharmacist finally stepped in and served my husband. It is outragous that the staff could not handle this properly and this was an emergency. Then a customer who was not even on the line for the pharmacy started yelling and screaming at my husband because he got involve with something that was not even his business. The point is the pharmacy staff did not handle this well at all and one more thing why is any pharmacy line 10 people deep when there were six people working in that pharmacy.

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Steven Katz September 28, 2014 at 3:33 pm

CVS on four occasions now and still have an open case. My last conversation was with a regional manager who was supposed to get back to me and never did. The customer service people are very cooperative and understanding. The upper management leaves something to be desired to. The higher you go the less response you get. Larry Merlo will be receiving an email and phone call from me on Monday regarding this case. I am so appalled at how different stores treat their customers.

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Concerned Consumer September 28, 2014 at 3:17 pm

I picked up a prescription yesterday 9/27/14 at CVS, Jenkintown, PA and found that the prescription was in a plastic bag. I went back today appx 2:48 pm-9/28/14 and informed the clerk that I was not going to accept it. I informed her that normally the prescription is in a sealed box. The pharmacist was informed and she gave me (what I thought) was another prescription. What the pharmacist actually did was remove the prescriptions from the plastic bag and put them in an unsealed box. How do I know? The serial/lot numbers on the box did not match the ones on the prescription. I have proof…..what concerned me more was her attitude in thinking I had done something wrong and I should not have returned them. I will definitely report this and of course not even attempt to administered it. Is it customary now to accept prescriptions in plastic bags from CVS?

Concerned consumer

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martha mcfarland September 23, 2014 at 4:14 pm

i went to cvs in cleburne, tx. and got a flu shot on monday 9-22-14 and the pharmacy man gave it to me let most of the meds. run down my arm and i said something to him and he said oh well as long as you got a little bit in you thats all it takes. i do not belive him at all. who do i turn him in to. his name is michael roberts rph. cvs ;6818 cleburne texas 76033

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deborah clark September 22, 2014 at 11:02 pm

Dear Mr. Merlo:
I was promised an antibiotic prescription would be called into Walgreen at Pearl and Rodge Road in Parma Ohio at 12:30p.m. It is now 11:00p.m. I called Walgreens to see if the prescription was ready and it is not. How many calls do I have to make to receive the treatment of a broncial infection.

On the website for minute clinic it states “treat and write prescriptions for…broncial infections”. Where is my treatment and prescription?

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Anna September 19, 2014 at 7:03 pm

I just left CVS #7863
it was understaffed, line a mile long. the dirtiest bathroom I’ve ever seen, truck stop makes it look luxurious.how to stay in line for 25 minutes and be told that there are behind and they cannot fill my prescription maybe till tomorrow.
No excuses,poor management

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john sazinski September 27, 2014 at 2:20 pm

I WAS AT CVS TO P U A SCRIPT WHEN MY INS CO HAD A ISSUE THE GIRL AT THE COUNTER CALL ED THE PHARMICIST OVER AND LOUD ENOUGH FOR THE ENTIRE STORE TO HEAR SHE SAYS THEY WONT COVER IT BECAUSE HE TAKES 5 ADAY IM EMBARRASSSED ENOUGH AS IT IS TO TAKE WHAT I TAKE NOW THE WHOLE TOWN KNOWS THERE SHOULD BE MORE CARE IN WHO HANDLES OUR PERSCRIPTIONS NOT SOME LITTLE GIRL WHO WANTS TO HIT THE CLOCK AT 5 AND RUN OUT THE DOOR I DO ALOT OF BUSINEES WITH YOU BUT I MAY BEAKING A CHANGE PRETTY QUICK JS

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Erica September 18, 2014 at 4:21 pm

I am a CVS customer and a part-time employee. I purchased a green money pak card to pay a bill. When I called the company I was paying the card did not work. I was given the wrong card and a lost of $50.00 I hope the young lady did not keep my card for herself. This CVS is located in Washington DC. I am very upset and I contacted Customer Relations and hope to hear from them in 7-10 Business days so that I can get my money back.

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cindy September 16, 2014 at 12:31 am

I have debated on voicing my move from CVS to Walgreens. This afternoon I call about two prescriptions my daughter dropped off for me. I need one in the morning so I decided to go and pick them up. I called and they said it would be at least 30 min. before they was ready. I told them no problem I was in no hurry. I went over about 40 min. later and asked about the flu shot. Thought I might as well do that while I was there. The young lady that was waiting on me was very nice and said ti would be a bit about 30 min. I told her that would be fine. Then the blond pharmacist informed us it would be at least a hour. I told them I wasn’t going to wait that long for the shot. I was going to get my script. so I could start my treatment in the morning. But that changed when the pharmacist decided to let me know how over worked she is, she is 9 months pregnant, due in 2 weeks. and doing the best she can… I just watch her have her tissy fit. I figured I would lessen her load so I went to Walgreen across the street and had my prescriptions, all of my prescriptions sent to them. If she had taken just a few minutes to step to the counter and speak to me as a person and having to raised her voice for me to hear as she called out from the middle of the room. I will not be talked down to and I gave birth to 3 children so I know what that is like also. But that is no reason to be rude and give out bad customer service. I did tell the manger and she was nice, But at that point I was not buying anything from that pharmacist. I feel sorry for her,, I really believe after her out break that it is time for her maternity leave.. She does not need to be this stress now,What will happen when she is up all hours with the baby?? I hope the best for her. and I got my meds and my shot at Walgreens. Bad customer services award today goes to CVS Madisonville, TN,,,,,,,

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kfetchen September 15, 2014 at 6:49 pm

I have tried since last week thursday to get my precriptions filled and your stupid people at 800-776-1355 kept telling me I haven’t met my deductible. Aetna says I did and back on July 24. They had to send special request to account manager at cvs to have you correct your system. The reps says I must wait 8 days to 2 weeks before your system will show the correct and accurate information and that I have to pay “whatever the pharmacy charges” and get reimbursed at some point in time. They won’t give me the anoymous account manger to talk with. One person said if the medicine was a dire need and they could request some one to look at over riding the financial need, it would take 72 hrs. Amazing that CVS is preventing me from getting my doctors two prescriptions filled because you system is not correct. Aetna rep were much more helpful and said it was stupid that your system is not reflecting correct info. How long do I go without medication because I am certainly not paying the high costs and waiting for the check in the mail…

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Alice September 14, 2014 at 10:46 am

I believe CVS Corporation’s decision not to sell cigarretes has made one of the most HYPOCRITICAL policies I have ever heard!!! Why are you taking away the freedom of choice from ONLY smokers? I have worked in the healthcare industry for many years and have seen there are far more deaths and health problems created by OBESITY – (CVS sells hundreds of items such as candy and sugar filled items, as well as, hundreds of items that contain a high fat content that contribute to numerous HEART ISSUES, DIABETES, HIGH BLOOD PRESSURE, etc.) and ALCOHOLISM – (CVS contributes to alcoholism, cirrhosis of the liver, and drunk drivers that kill themselves and many innocent people by providing hundreds of brands of alcohol for sale.) Who has made your corporation responsible for my choices?? We are having our freedoms taken away every day. Your corporation has now become part of the “NANNY STATE” by trying to take away my choice and trying to make decisions for me. The ARROGANT and IGNORANT CEO, Larry Merlo, the CVS Board of Directors, and their investors that have made this stupid decision must have miserable lives!! Now they are trying to make others as miserable as they are by trying to CONTROL our decisions. I have shopped at CVS for many years, but CVS will not be my CHOICE now, because there are many other stores that will allow me to make my own decision and continue to make profits for their corporations and investors from my purchases, many others!!!! I hope your corporation and its investors reap the reward of your new decision to discontinue selling cigarrettes, by losing thousands and hundreds of thousands of previously loyal customers to other chain stores that will still allow people to make their own decisions regarding their own health. Nice try, but America is still a free country, for now, and I HAVE MADE THE CHOICE to discontinue doing any further business with CVS!!!!!!!!

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deb September 14, 2014 at 3:14 am

Yea I see you quit selling cigarettes wow how cool it just kills you eventually. . Congrats thats good but I will not agree on your gay comericial s now or ever its a life style that is not normal in any way its sin its is not a thing I support so I dont support you . Dont want to see that on my tv

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Adelina Luciano September 17, 2014 at 2:01 pm

People like you is what makes the world a more racist place to live in.

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MARIA September 11, 2014 at 3:20 pm

I have called CVS in Dallas,Tx on S Buckner…NO ONE would answer the damn phone…I was on hold for 15 minutes in Pharmacy & another 10 minutes to the main store….I worked at that CVS for 11 years & they let me go when I turned 65….NONE of my customers where never on hold more then 5 minutes…..this is bull….you lost another customer…….

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Laureen September 10, 2014 at 9:55 pm

CVS…you just lost a customer!!!!
I waited in line behind a car at a drive thru cvs window service store. Yes, I was on foot and with my dog, might i add the window clerk clearly saw that. As I approached the window I rang the bell for service. I stood there and continued to wait even longer. Finally the window opened for me to be informed that I must be in a car to receive service!! Is there really a law/rule I must be in a vehicle??? If so, why…..I guess walking my dog for exercise and trying to use less gas to help clean up Earth are not the type if customers cvs wants !!

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Karen September 6, 2014 at 11:00 pm

I understand being a pharmacy health is priority, but if your gonna stop selling cigarettes what are you going to do about the junk food that promotes obesity and the alcohol that’s promotes alcholism.? It’s not right or your choice to pick and choose what’s right and wrong for your customers. This is America and we all have a wright to choose for our selfs.

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Larry Hubert September 10, 2014 at 8:47 am

your absolutely right their nothing but Hippocrates I pulled my prescriptions and will never step into any of their stores again

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Thom Neighbors September 6, 2014 at 9:44 pm

I think it is great that you are now not selling cigarettes. Now please focus on all the unhealthy snack food you continue carry on your shelves.
These products are equally contributing to bad health as cigarettes.

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David Morehead September 6, 2014 at 8:11 pm

CVS made a bad decision in stopping cigarette sales. I’m not a smoker ok? But I think if you want to be consistent in the name of good health why not stop selling candy and chips? Don’t they contribute to diabetes, hypertension, and obesity? What about soft drinks, they can’t be healthy. And of course you should stop selling alcohol – those drinks alone have contributed to violence, death by auto accidents, liver, kidney, and brain damage. Or what about aspirin – too much of that and the stomach can get ulcers, or cough syrup, or hundreds of other items. Cigarettes are not good, but why be so selective as to what you will sell people. It won’t stop smoking, only business to your stores.

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B. September 3, 2014 at 3:34 pm

I am so sick and tired of calling in my prescriptions, getting a confirmation pick up time, getting there and being told that they are not ready. Tired of cvs treating me like my time is worthless. C.v.s. your customer service is terrible. Just when you think it can’t get any worse…..surprise, it actually does.

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Grant McKee September 3, 2014 at 1:44 pm

I have been a loyal CVS customer for over 10 years, but NO MOre..after being rudely treated on the phone, and summoned to the pharmacy, and then told it was my fault that the pharmacy couldnt bill me, after a wait of 6 days for meds, im pissed..and i want answers, but CVS doesn’t care about customer service or its customers..there are 12 units in my city, and my money doesnt meant spit to them.so anyone know of a reputable, friendly and convenient pharmacy in santa barbara, i wopuld love to know..

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Cyndi Hooper August 31, 2014 at 5:12 pm

On August 31,2014 I went to CVS Str#7534 in Pickens,S.C. I spoke with the pharmacies head pharmacist his first name is Freddy. I explained that around August25,2014 I adropped off two narcotic prescriptions for my son which is autistic. they could never replace those prescriptions they could not fill those prescriptions they have lost those prescriptions .Now because of their negligence my son will be without medicine. This is not the first time this has happened st this location. And it seems to be a narcotic that keeps getting lost I think that someone should check into this mater promptly

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Britney August 31, 2014 at 6:44 am

Me and my wife decided walk to CVS around 4a.m since our car is currently not running. Me and my wife love to window shop and check out all of the new products and compare differences. I also walked for my mother n law who has a deteriorating spine. So we walked inside the store and started looking around.. I left my wife with the cart and the purse and went to look from my mother n law some clear nail polish with just my phone in my hand. I finally found one she agreed upon so I started shopping for myself. I go to this store all of the time.. Its the only store I can walk to for my needs. I went to check out at the cashier and my wife provided to pay for her stuff herself. I was next and paid for my stuff while all of a sudden 4 POLICEMAN walk up to the counter and with me not looking put there hand in my bag. My wife seen him do this. The then asked who called the guy said his manager did “William” I was then informed by the police that if I had anything in my bag to get it out now while I can.. and pulled all my stuff for the police could see that I wasnt hiding anything and the police could see that I wasnt hiding anything the police then asked where did he see me do this at he said the make up aisle ..the guy asked what it was and said fangernail polish the police then looked at the counter to see I was getting ready to pay for the polish. I then told him I felt very offended and that I wanted a refund and that I would never come back again.. He then made a statement saying that I shouldn’t of been putting things into my purse in a attitude.. All of this happened after he realized we were lesbians he said he had it on tape but that’s impossible because I never put anything in my purse..

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Iraida Engersbach/Edwin Lopez August 28, 2014 at 3:48 pm

Hello: I would like to filled a complaint against Pharmacy manager located at 132-22 14th ave, College Point, NY 11356. Please contact me ASAP. Thank you very much for your print attention.

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james wright August 28, 2014 at 3:21 pm

cvs caremark handles my medical insurance prescriptions . They prefer all my prescription business goes to them . I recently had a heart procedure done and had one more refill left untill i saw my Dr. next month . I had been getting the prescription on a monthly basis at wal-mart .When i went to get my prescription i was told cvs told them i had to go through them or i had to pay the full price around $450.00 ( a Month )!
This is a company that doesn’t even have a brain in their ass !

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patrick williams August 25, 2014 at 7:30 pm

I went to cvs yesterday and we encountered the rudest cashier. We asked her if they were going to get a redbox at this new location because the nearest redbox was a mile away
at a walgreens. She said she was offended thar we went to walgreen. She was very rude to my wife and I and at the end of the transaction she waved our receipt in the air and told us we have two extra bucks but that we dont deserve them. She was refusing to give us our receipt and kept mocking us saying we dont deserve rewards from cvs. It was very strange behavior on her part and very offensive. She eventually put the receipt on the counter. I got the receipt but decided to just leave it there. Because we will never go back to a cvs. Keep yor rewards, and you business. We will never go back.

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Diana Rottner August 23, 2014 at 7:53 pm

I have been going to the CVS pharmacy on Sanrock Rd Store 8833 in san diego, CA. for at least 10 years. Everytime I go there, there is a problem. They tell me my dr. has not called back to have medicine refilled (several times) and so I have to bother him at home and ask him and he says yes, I called it in this afternoon. So I call back and tell them and they put me on hold for 20 min. to say “No he didn’t. I didn’t want to do this but I had to give them his cell number so he could tell them.
I have been getting shorted on my pils several times.
I call them 2 days early and tell them to call Dr for refills in a day or two. After I call to see if they are ready (3 days later) they say “oh, we didn’t kmow to call.
I got medical shortly and they tried to charge me for the pills (we are talking in the $100.00 +$$$ for 3 . I tell them did you use my card. They have to check and of course they they say “you wil have to wait as so we can fix them for no cost.
Today I’m still waitting for monday morning so I can get them.
Terrible store ! They are rude to customer’s. Diana 9858-1060
Date

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elizabeth speck August 23, 2014 at 11:32 am

**danger** notice: I want to alert corporate that the parking lot at the CVS in St Clair Michigan has several 6 inch or more deep and 1-2 feet wide dangerous potholes that are difficult to see when filled with water when cars or a motorcycle potentially could drive through not anticipating the hole and do severe damage or potentially life threatening injury. In dry conditions these holes are exactly in the main traffic paths that severely damaged anyone that drives through them if they don’t pay close attention . I inquired of the store manager who has assured me corporate has been alerted. I see that you receive many consumer comments but I hopefully this one will be escalated the parking lot looks terrible and is a safety hazard and a potentially bodily injury lawsuit. Move quickly on this issue please!

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Daniel Bochicchio August 20, 2014 at 9:57 pm

here is my complaint which I hope does not fall on death ears. i go to cvs at least 5 times per week and my complaint is your coupon redemption machine where you scan your cvs card. i am a man and would like to make a suggestion that would not only save you on paper cost but would make your customers happy. when ever I get coupons i usually get between 10 and 15, now a man does not need tampoons, kotex, makeup, perfume etc. you should classify coupons to make a selection of Male, Female, or all coupons for the customer to request on screen to pick their choice. I as a man usually throw most of your coupons in the trash. Just think of the savings and customer satisfaction you would achieve. daniel bochicchio 847-721-xxxx. thank you

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dj blue August 18, 2014 at 2:57 pm

CVS new policy is that you cannot refill your Rx more than 1 day in advance of the allotted 30 days. The problem is that they do not count when the Rx was filled but from the same day the next month, thus when there are 31 days involved on a 30 day Rx, you are out of luck, as they don’t see the 29th day until it is the 30th day. When you call the district office they understand, agree with you, and refuse to override the local decision. Your only alternative is to remove your business from them, and use a different pharmacy. When you are rural and have to travel 11 miles each way, are aged (well over 70), an additional trip is out of the question. The next closest Pharmacy is 27 miles away.
Nevertheless that is what my family intends to do.

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Rw August 16, 2014 at 2:09 am

You need to pay your employees more an hour. They do way to much and put up with way to much with such little pay. I know understand why cvs has a high turn over rate and I would not recommend this company to anyone as a company to work for. You are always adding some little thing to to do and it make the customers wait even longer and they and getting fed up an leaving. I do not blame them. The system you use is crap, it crashe all the time in Michigan, which then makes us fall behind, customers get mad, scores go low and the techs and the ones to get the blame and they don’t make enough to put up with all of this. We do not get enough hours in the budget to hire part time help so when I need a day off guess what? Sorry i can’t give it to you is usually the answer you will get unless you are a student ad work one day a week, then you can block off 10 tens no problem. This is the worst company I have every worked for.

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Claudette Ritter August 15, 2014 at 10:14 pm

went to pick up a prescription after just having oral surgery, not feeling well but pushed myself to get there…and then i am told…Oh, we can’t give out any NEW prescriptions when the Pharmacist is out to lunch, it is the law!!..special!!!grrr, why don’t u let customers know this and post it or add it to your message when u call people to remind them to pick up meds…very poor customer service, now I have to make an unnecessary trip again!you could print it on your Pharm receipts…frustrated!!! Chico ca

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diana arriola August 11, 2014 at 5:39 pm

cvs in fullerton orangethrope brookhurst fullerton ca. i went yesterday to buy water sale 2.22 bought one case wanted to shopping MORE this store has one shopping cart i ask the guy that work there he that store has only one shopping cart …. I ASK WHY ANSWER BECAUSE THEY HAD BEEN STOLEN THERE IS A 99. CENT STORE SAME PLAZA THEY HAVE SENCOR ON THERE CARTS ….I HAVE A BAD ARM BAD KNEES CARTS ARE GOOD TO LEAN ON WHEN SHOPPING I WILL NEVER GO BACK THERE HOPE THIS CAN GET TAKEN CARE ….. I WILL ALSO SHARE THIS WITH MY FRIENDS AND FAMILY…..NOT TO GO THERE….

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RIchard Burgess August 10, 2014 at 1:59 pm

I would just like you to know that I and I’m sure most other English speaking Americans take great offense to your message from your pharmacy that says if you want to hear your message in English press 1. This is America and we should NOT have to push 1 to hear English. If our Hispanic population wants to hear the message in Spanish THEY should have to press1. Maybe better yet if you don’t offer an option to hear your message in any other language they would have to learn English. I live in Central Florida in zip code 34758. If someone from another country comes to the United States of America they need to learn our language. I SHOULD NOT HAVE TO PRESS 1 TO HEAR MY OWN LANGUAGE IN MY COUNTRY!!!!! Also when you hire people it should one of your principles that they speak clear fluent ENGLISH!!! I am offended and you should be ashamed of yourselves! I’m sure that you probably will not reply to my comments and I’m sure that if you don’t I will take my business to another pharmacy and ask all my family and friends to do so also!! Be an AMERICAN company and embrace our language!!!!!!!!!

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Lavern August 9, 2014 at 1:59 am

The cvs in montclair, nj on bloomfield ave is horrible..nothing on the shelves!!
Who’s running this place, some moron? Stock shelves!!!

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Mr. Thomas E. Marron August 3, 2014 at 7:18 pm

To CVS: Headquarters In RI. I have a problem with my Silver Script Part D Plan.
I have to start back at January 1, 2014 through to August 1, 2014. That is when I found an over charge on my Silver Script monthly bill. I have called seven times to Silver Script since June 18, 2014 until August 1, 2014 with what I feel has been a run-around. I hope you can help me resolve this issue. My Name is MR. Thomas E. Marron. My Silver Script ID: G2D212224 Phone # 421- 793 xxxx address is xx Verona Rd. Verona Pa, 15147.
Before I go on any further because I do not know how many words you allow. I will only say that I have been over charged $ 131.40 plus $ 29.60 in an over charge from May 2014 and June 2014 payment of $ 33.80 from January 1, 2014 to April 2014. I recevied extra help paying my bills with silver Script through Medicare when it lowered my monthly amount to $ 19.00 per month starting in May 1, 2014. So Silver Script now owes me a total of $ 161.00 to date. I will try to show some one in charge what is wrong. I will not take you through the entire 7 months but will start with January 2014 through March 2014. The January and February bills are corecct but starting with the March 2014 Bill they are wrong till August 2014 so far. I do not know how formalized you are with Silver Script statements? Here goes I am looking at the Jan. bill where it said previous balance they show a bal. of $ 148.60 and this comes from two payments made in 11/05/2013 the first one $ 34.10 and the second one 12/09/2013 amount $ 34.10 for a total of $ 68.20 in payments made.. Now I subtract the $ 68.20 from the $ 148.60 and I now have $ 80.40 I owe Silver Script. Then down at the bottom of the bill it said Premium Month Jan. 2014 across from that it said amount $ 33.80 this is my monthly amount I owe. Now I add the two together and I now owe silver Script $ 114.20 this is correct with my figures and the amount due at the bottom of the bill. Next In February 2014 this amount of $ 114.20 that came from the amount due in Jan. was carried over to where it said previous bal. in Feb. The bill from Silver Script for Feb. Previous balance is correct, I made a payment of $ 38.80 and Subtract The $ 38.80 from the previous bal of $ 114.20 and I now owe $ 75.40 then I go to the bottom of the bill where it said amount $ 33.80 my monthly bill and add this to the $ 75.40 and I now owe $ 109.20 this is correct. This $ 109.20 will be carried over to March 2014 where it said previous bal. to start out with. But it does not instead it starts out with $ 148.00 for my previous bal. It should start out with $ 109.20. and it is this same way every month it shows a previous bal. It is wrong. But after hours on the phone and it was suppose to have been sent down to their accounts they still can’t see the mistake.
I could use some help here! I already called Medicare and they will look into this, plus I will see my state represntative Mr. Tony DeLuca this week for help. If need be I will call TV-2 for help from Marty.
But I hope you will look into this before this has to happen.
Thank you,
Mr. Thomas E. Marron

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Nikki August 1, 2014 at 9:55 pm

I am in Executive Management with Huntington Bank and I travel on a weekly basis. With my chronic condition, I travel each week so I plan my doctor visits around that. I had a doctor’s appointment today and my doctor switched one of my medications. When I called to get the total, to my surprise, I was told it was going to cost me over $700 because I haven’t reached my $3000 deductible. I know for a fact, that was incorrect because I stopped paying full price for one of my medications almost 3 months ago. I called CVS Caramark and was advised that I had a $7000 deductible which was incorrect. When I explained that I already reached my deductible, they looked up the medication I was previously taking and advised I was in fact correct and that there was some kind of system update on their end and that my issue would be escalated to senior management, but it would take 3 days to do so!

I called back a second time to get a better understanding of what happened, and the representative began talking over me and advised that I did not in fact have many prescriptions filled this year! I’ve had 20 plus surgeries and know EXACTLY what I was paying for my prescriptions because I’ve managed my condition for years!! I do not understand how something like this could happen at all! Not only was there an error made on Caramark’s part, but there is absolutely NO ONE I could speak to, to have the situation resolved!! What if it was a life threatening situation…which I DO a chronic illness, but what if I absolutely NEEDED to take a certain medication, and could NOT afford to pay $700 because of an error that was made on Caramark’s part…are you telling me that I would STILL have to wait 3 days for someone to contact me?!? I am absolutely UPHALLED, not only with your process but even the way the representative was talking to me! I am scheduled to travel next week so if this situation/ error does not get resolved by Monday morning 8/4/14, I will be forced to postpone my trip or go without my medication!! As if the inability to rectify this in a timely manner was not enough, the individual I spoke with over the phone was rude, and cut me off multiple times, trying to convey misinformation that he had. I know this because when I was finally allowed to get a word in edgewise, he said that I was correct. Please rectify this as soon as possible and contact me with an actual solution…to say to me that you don’t have an answer is just simpy unnacceptable! I will take this up the ladder and as far as I can…even with the Corporate Office with Huntington Bank, seeing that’s where I work.

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Evelyn Krueger August 1, 2014 at 2:25 pm

I live in a small community near Chicago (Forest Park) with a CVS and a Walgreen’s equally nearby and I generally go to both for all needs. However, now that Walgreen’s is moving its HQ overseas to escape paying U.S. taxes, I will give my trade only to CVS. I would comment, however, that so often there is a line at the front checkout with only one register open (although there are 3) and at times it does get exasperating. Otherwise, I will keep going to CVS. Hope you stay in the States.

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mary kozar July 31, 2014 at 7:25 pm

Want to know what happened to my complaint? it is not listed….Here I come Walgreens!

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mary kozar July 31, 2014 at 7:09 pm

First of all I would like to say that you Vaginal Screening kit leaves a lot to be desired. Obviously one could use a small ph tape to determine acidity and when my friend came to me to determine the results we came to the conclusion that she should have gone to the doctor as your screening test was worthless. It may determine accurately that she did not have a bacterial infection ,but was unable to determine if she had a yeast infection. Although the normal acidity said “You may have a yeast infection” Does she or doesn’t she..She came to me because I am a health care professional and your customer service
was as ignorant as my poor young neighbor ;I was equally befuddled Is it yeast or not?
Your statements on the package need an overhaul. I call it false advertising, and a waste of money…

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Joseph Erskine July 29, 2014 at 3:52 pm

I recently submitted a 90-day 270-capsule prescription for Lyrica, but CVS Caremark erroneously filled it for 30 days/90 capsules. I called them up to correct their mistake and send me the correct number of capsules, but they claim that they filled the prescription correctly and that I am wrong. Luckily, I made a copy of the prescription before mailing it to them, and as it turns out, I am right and they are wrong. Since I am charged a $40 co-pay regardless of the size of the prescription, CVS Caremark is attempting to rip me off as I am being charged 44.44 cents per capsule instead of the correct 14.81 cents per capsule. Despite the fact that I had my doctor call CVS Caremark to verify the fact that my prescription was filled in error, I have been unable to get these morons to correct their error and send me the balance of the prescription.

I have been calling up various individuals within CVS Caremark, but I have been given the runaround. If the balance of my prescription (180 capsules) is not filled and mailed to me, or if I don’t get a refund of the unfilled portion of my prescription, not only will I never use CVS Caremark’s Prescription Mail Order Service again, I will never patronize a CVS store again.

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Janice Roberts July 29, 2014 at 3:20 am

On Friday, July 11, 2014, my husband received a call from your pharmacy #8388 located in Sealy, Texas. He was asked to come to the store and find and remove a snake that was seen at the entrance of the store by a customer. This was at approximately 4;30 P.M. The pharmacy then posted a sign on the door that stated the store was closed. My husband searched up and down the aisles for a couple hours and didn’t see any sign of the snake. He finally asked if the cameras worked and they viewed the tape and yes they spotted the snake at the front door. He saw which direction it went and yes he found it under a display in the front of the store. My husband caught it using his snake tongs and relocated it to another location. The snake was a copperhead. He returned home about 9:00 P.M. He returned to the store the following Monday and left his bill for the services he provided. He returned to the pharmacy today and was told corporate did not receive his invoice and they would not pay it because he didn’t have the original copy( the original was given to a cvs employee). He risked his life capturing and relocating the copperhead. Now he isn’t going to get paid for his time. We didn’t know any other way to get this to corporate. Please help and take care of this matter. He went to your location in good faith and got the job done. Thank you!

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Marilyn DeFalco July 24, 2014 at 5:33 pm

I never received a response to a letter which I mailed in June – which I wrote because nobody responded to my telephone call to Corporate office in April! – so I am resending (cut & Pasted) the letter in this comment box.

June 17, 2014

CVS Caremark Corporate
CVS Caremark Corporation
1 CVS Drive
Woonsocket, RI 02895
ATTENTION: Larry Merlo
Dear Mr Merlo,
I wanted to bring a matter to your attention. I have been a customer since before CVS became such a big corporation. I remember going there with my mom and saying that I wished that we had a CVS in Westchester where we lived. That was a long time ago. It was a great place to go and shop for all of the things we needed. Sadly that is no longer the case. it used to be a great place to shop. No longer! due to customer service being very poor, I have had many times that I said to my husband “ I am not going there anymore!!” But I had always gone back because of the convenience and being a neighborhood store. Well I will change my shopping habits for the things I used to get at the neighborhood CVS! Oh wait did I say neighborhood? This is how the CVS treats their “neighbors”
My husband went to CVS on 4/17 to buy a few items, and forgot to get candy for kids for Easter. When I had to go out for other errands, on my way back to the house I thought I would go get the candy when I stopped to mail a letter net to CVS. I parked the car in the CVS parking lot and ran out of the parking lot RIGHTNEXT Door to mail the letter, and was planning to go into the CVS to pick up candy, but as I turned around to pass my car literally 30 -40 seconds later –and walk into CVS, I saw a man squatting on the ground next to my car and walked over and said what are you doing? He said “Oh you are back already? – He had already started to BOOT my car because I left the premises of the CVS private parking lot. I was told that it was too late because he called his boss at the towing company and I would have to pay him CASH to have it taken off the car, $70.00 or wait to have the car towed and then I could pay to have it returned . I said “I just walked to mail a letter! He said you left the premises!! Then he said well if you want to speak to my boss maybe he will let me take it off – he put his “Boss” from ABC Towing company on the phone and he was very rude and told me I had to pay for the boot to come off or they would tow the car. !! He kept reading mee all of the specifics of trespassing and leaving the premises. I was very intimidated and upset and didn’t even get to say that I was about to go in the store. Then when I got my composure, I told him that I was going to go in there and he said that I had to pay the $70.00 and that if I went shopping in CVS, I could send my receipt to the CVS headquarters I MIGHT BE Reimbursed!!! He said I should contact the CVS headquarters because they are in charge of this matter. Well, I figured that I had no choice if I wanted to get my car out of the parking lot (now I wish I called the police) but I had told him that I didn’t have $70.00 Cash on me –( he would only take cash ) He told me he would be happy to give me a ride home to get the cash!!!! Yeah ok – REALLY? I am going to get in the car with him?! By the way, His wife was in his van car while this was going on ! So he told me if I didn’t want to get a ride to my house then I would (conveniently) be able to go to the Chase bank across the street! So that is what I did. Unreal. So I paid him the $70.00 and he took the boot off the car! Then I was a nervous wreck, and went home to repeat this story to the CVS Corporate headquarters representative in Woonsocket. She told me she was really sorry about this and would relay the story and have someone call me back. Well apparently she was too busy because I have not had a call back. I guess that it really does not matter to CVS about this. I am so disappointed about this matter. I guess being a customer for so long and spending probably thousands of dollars over the years does not matter for anything.
I did NOT GO INTO THE CVS to buy Candy – I will not be going back there again. But I did get a receipt for having the boot removed off the car –and for this ordeal which I am enclosing to prove that it did happen –

Thank you for taking the time to read this.

Marilyn DeFalco

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Lori and Gary Secora July 14, 2014 at 1:29 pm

I have read some of the complaints and the staff at our CVS pharmacy is FANTASTIC, we love them all, they are helpful, knowledgeable, and kind. But, their hours have been cut back so much, we are not getting our meds on time, getting only a few pills instead of a full prescription, we gave our last refill 3 days before going in to pick them up and still they were not ready. I had to back in the afternoon and still only received 5 pills for a prescription of 30. That was on Sat. 7/12. My husband went back today 7/14 and they still don’t have them. This has been an ongoing problem, but really has got worse in the last month or so. Your staff feel that they can’t keep up and seem overwhelmed. I feel for them, and YOU must realize that they have peoples lives in their hands, WE need to know that the meds will be there for us when we need them and that they are done correctly. There is also a large turnover in Pharmacists, that tells me a lot about the company, and it is not good. My Dad worked with the owner of Longs way back when, he was a great person. I know it is no longer Longs Drugs but what was so wrong with Longs that CVS had to mess it up? We as customers just want to stay alive one more day!

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Wilson B morton July 11, 2014 at 3:58 pm

When your store at & 7009 Cypress Garden Blvd, Winter Haven, Florida 33884 calls our house about a prescription that is ready, they start the message in Spanish, then there is a long pause and then the message starts in English. This is offensive.

WHAT IS WRONG with you people !! This is America, the message should start in English..!

I plan to write your CEO Mr. Merlo, and a editorial in the paper.

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Gladys M. Garza July 8, 2014 at 2:06 pm

Perhaps you would like to know that there has been no answer at the CVS on Huebner and Bitters in San Antonio, TX. I have been attempting to reach the automated system or someone at 210-479-8173 for days now but to no avail!! I need a very important medication refilled but cannot unless the pharmacist at CVS initiates to request to my physician. Please rectify the situation! It is imperative!!

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Dave Weisberg June 27, 2014 at 4:09 pm

I live in Manalapan , New Jersey & there is a CVS about one mile from my home so geographically it makes the most sense for me to use. Unfortunately due to my insurance I can ONLY use CVS otherwise I would go to the Walgreens about 1/2 mile away since their store is better stocked, have more helpful & friendly employees & their pharmacy is EXTREMELY more competent. My CVS on Gordon’s Corner Road in Manalapan is BY FAR the WORST pharmacy I have ever experienced in my life. I would most likely cause this site to crash if I listed all the horrible stories I have. I have a serious back Injury that required several surgeries, I have daily pain & will until I die so I’m there @ least once per month for myself & then also for my wife and kids when needed. In three years there has been ONE visit when my order was complete w/ no issues, that’s out of probably about 100 visits, ONE TIME. The reason I’m posting this is IVE HAD IT !!!! Not that this will do any good but I must vent. I brought in a script last Wednesday needing further authorization. The tech told me they notified my dr. After many inquiries & being told they were waiting for the dr I called my dr & they were never even notified !!!! My dr called me back after a few hours & it was done. That’s after 10 days of being lied to. Also dropped a script off on Tuesday and told to pick up Wednesday @ 3. I went @ 5, they had no idea what I was talking about & said I never dropped off. Finally one nice tech searched, my script was basically crumpled up & shoved next to computer. This is just 2 scripts in one week & as this was happening coincidentally there was a guy @ the drive thru screaming at them for their incompetence & another next to me in line with similar issue. I could go on for literally HOURS !!!!!!!! Every other pharmacy takes about 15-20 mins to complete & many times I drive the 15-20 miles to avoid the aggravation. I’ve even went to a pharmacy across the street and paid cash because they don’t take my insurance but I KNOW FOR A FACT if CVS tells me they’ll order the meds it won’t happen….. That’s happened too. CVS Gordon’s Corner Rd Manalapan NJ – WORST PHARMACY ON THE PLANET- I’ll bet money on it !!!!!!!

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TL June 26, 2014 at 10:19 pm

Please help the CVS Pharmacy at Shields and West in Fresno. They are greatly understaffed. Medicines that are used for urgent care are often not ready on designated day or hours stipulated by the pharmacy. One employee stated to me that they were told to lie about promising any medicines to keep the customer quite (but unhappy). I can handle the truth. One lane of the drive through is closed stating out of order but the real reason is no one to staff the lane. So many people out of work and yet CVS is understaffed? I will soon be so upset with them that I will change to a private non chain prescription provider. Tired of many trips wasted to pick up medicines and getting rude employees.

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Charles Badon, Jr. June 26, 2014 at 2:05 pm

I tried on two occasions to get a prescription for Percocet 10 -25mg tablets at your 24 hour pharmacy located at 1305 Gause Blvd. Slidell, La. They said they didn’t have them in stock. I tried a third time on June 26, 2014 and was told they were unable to fill the prescription because I was a new customer and had not had a prescription for a controlled substance since 2011 so they had to make sure they had enough for their existing customers. I wish you well but I will not be purchasing anything from your chain of stores ever again and will share my experience with people that I know. I’m from La. I’m sure it’s just your policy and not anything else? Maybe!!!

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BAM June 20, 2014 at 1:18 am

CVS has been in a steady decline on the inside since the day Larry Merlo took over as CEO. Sure he makes the numbers look good and the stock prices higher for the investors, this is all a part of growing a business. What nobody else sees, except those of us who work in the stores that are generating all of this revenue, is that CVS is slowly exploding from the inside out. All of you people who have complaints about the rude, slow, stupid, incompetent, CVS employees want to know the real reason you’re having all of these problems?? It’s because since wonderful Mr. Merlo took over, he has squeezed every single CVS completely DRY of money and resources! He’s keeping his stocks high and his bank account full at the expense of all of the employees and customers! We no longer have TRAINING hours to even train people. We are expected to take the meager hours from another employee (one who probably is getting no more than 2-3 days a week AT BEST to begin with), new employees are given just one training shift with those hours and then thrown to the wolves! Forget about photo training, merchandising, planograms, stocking, etc., these poor people are lucky to just learn enough to get by with CVS! You’d better be a quick study if you plan to apply! I would never condone rudeness from any employee but most of the time it’s probably stress and genuine ignorance on the job contributing to the complaints! We can no longer order supplies unless they are deemed “critical” to our operation, even our corporate level DMs are feeling the squeeze as they’ve had their corporate cars and phones taken away recently! Our pharmacies are suffering horribly with a ratio of just 1 or 2 techs to each pharmacist and there are NO hours in the budgets for new hires! In our district, we just had a massive pharmacy tech recruiting. We got many applicants as you can imagine. Too bad none of them got hired! Why? Well because there is NO money in the budget to TRAIN anyone new!! So we now have all 7000+ stores filled with mostly new people (untrained!), all are being underpaid (CVS does NOT have competitive pay) and horribly overworked, they don’t have resources or the staff to handle the workload in either the front store or the pharmacy, and they are expected to give PERFECT customer service to each and every customer that comes through the door! Meanwhile, look around at all of our competitors. They seem to have budgets for a full staff, training, their corporate DMs are still treated as such with corporate cars and phones. So why is it really that CVS is getting so many complaints? My guess would be that the answer to that question lies in Larry Merlo’s fat wallet! Bring back Tom Ryan!

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Sandra June 19, 2014 at 2:40 pm

Location for cvs is 118 east Harrison Harlingen,Texas

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Sandra June 19, 2014 at 2:38 pm

I went to cvs today to use a rain check I had since feb. Because everytime I went they didn’t have the product. It was for spend $15 and get $5 xbucks. The shampoo was on sale buy one get one 50% off and the manager said I couldn’t have it at the sale price he was very rude. I had never been told that I couldn’t use my rain check for a sale price. Very upset.

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LESLIE June 16, 2014 at 10:34 pm

CVS pharmacy has become one of the most incompetent pharmacies in Montgomery, Alabama. This makes the second time that I have been unable to get a prescription filled because you do not have enough people working in your pharmacy. The sad part is that it was not just one store, but 2 stores that was to busy to fill a prescription. It is 8:30pm and they are still working on prescriptions from 2:00pm. 5 hours is how long the prescription has been sitting in your store and you still can’t fill it. The pharmacist ask us to call and complain to corporate because they were tired of working short handed. My daughter just left your store without a prescription that she needed to take today. Maybe an attorney will get your attention. I can assure you that I will encourage everyone that I know to leave your stores and to find a store that will not put their lives in danger. That is what you are doing by not filling prescriptions that are needed. You are putting peoples lives in danger!!!!! Your disregard for your employees and your customers makes me sick and I will make sure that something is done to correct the issues that you have with you pharmacies.

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Mary Armstrong June 12, 2014 at 10:58 am

I’m not shopping or requesting prescriptions from CVS again if I can help it. Recently had a wisdom tooth pulled and the surgeon prescribed a small amount of Percocet to help with the immediate pain one has after a large tooth is pulled. Went to 2 nearby CVS stores and they could not fill it, or said they did not carry it (by the way it was a properly written prescription) and the CVS staff was more or less insulting as well. So you have lost a customer! No way was I driving to near downtown Cleveland to a CVS which might, just might have it. This is not a rare or uncommon prescription! I will go elsewhere! You are welcome to email me and I will provide the CVS store names who did not have this needed prescription!

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CEO LARRY j. merlo June 9, 2014 at 4:00 pm

good afternooon Mr. Merlo; let me start off by saying i am very verey HEART BROKEN BY MR. BART GAUTIER’S WIFE AND MR. BART WORKS AT STORE # 1394 in alexandria, va and all i was tying to do was to hopefully have Mr. Bart as an acquaintenance because he rescued me from my car because i had left the keys in my car and he was able to retrieve them by a piece of wire and ever since then i had been very attracted to Mr. Bart at store # 1394 and that is no reason for Barts wife to be acting and doing and sending me threatening emails like she did so far she only send me one and Mr. Bart is the most handsomest kindness and all of the above men i had ever met in my entire life and now due to his wifes action the only time i can talk to bart is in the store when he is not busy; i am very very sadden by this action of his wife i see no reason why i couldn’t bring him some icecream once in awhile bart is an extremely handsom and i do mean very handsom man and i love to hear him talk and answer the phone. I can’t help it if i have a cruch on Mr. Bart he is so so goodlooking and his wife shouldn’t be jealous if a customer thinks her husband is very very handsome and has the best smile. i use to work in that cvs in the belleview shopping center for about 5 years Mr. Larry and please let me know if you got my email i could go on and on and the new district manager mr. patrick girard doesn”t want to hear anymore about my complaints either about that jackie person that works in the same store 1394 and she works in the beauty dep. Mr. Bart even blocked me from his email and cell phone no so that is why i went into the store to talk to him person to person and it was as if he didn’t want to have anything to do with me u see a lot of people don’t know this Mr. Merlo during the day i am a very lonely person and can’t find a job anywhere i have tried many places and they are not hiring now and i can type 100 words per minute. I miss working with bart so much and my favorite people are Ms. Maria Mereta trudy but the rest of the gang all they do is what they are told to do but that sami and that Jack have got to go all jackie does is complain and sami is afraid to get dirty if you ask me. my email address is kittXXXX@msn.com have a great weekend Mr. Merlo and let me know if u received my message o.k.; maybe i might get back into the work force but not at that CVS most of the people are NOT NICE AT ALL BUT MS. Maria is especially nice to me all the time and she works all over the place cosmetics photo u name it and she always has a smile on her face to. Please see these people are recognized by u and by u only o.k. thanks Mrl. Merlo a very very depressed use to be cvs x employee. respectfully, kittXXXX@msn.com

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Chip Andrew June 6, 2014 at 8:46 am

CVS is a company that is obviously growing. However, they are building new stores all over the country. They hire shady contractors to get these stores built, fast. I worked for one of the subcontractors in Johnstown,N.Y. almost 2 years ago. My partner and I worked there metal framing and made all the jigs for the outside soffit. We worked long hours to get this done, fast. The super was happy with it because we finished it and the interior framing, in 7 days. Jeremy, the sub we worked for, never paid us a dime. To this day he owes us $1200 each. He tells me in emails, no problem he is mailing the checks, but they never came. Now I am going after CVS for the money. They hire scab outfits from Ohio to build these stores then they move on to another state and build on. They need to be held accountable. My next move is the media. Then corporate doesn’t talk to me or return calls. I will never darken the doors of anther CVS pharmacy. Chip Andrew (Leslie) Andrew Hoosick Falls, N.Y. 518-205-XXXX

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Susan Plunkett June 3, 2014 at 9:40 pm

I am, after long contemplation, taking my business elsewhere from the CVS location of Villa Rica, Ga, store #5637. I have been with CVS foe several years, and in the past six month the service and customer care has greatly decreased. I have had my prescriptions called in monthly by my doctors offices, and hand delivered some also. What once used to take 15 to 20 minutes tops, has become a 1 to 2 day fill time if ever. I have also been told they are short handed and backed up, but as a customer, this is not an issue I feel as though a customer should have to be inconvenienced with. With proper management, these type of issues would not happen. I, along with many people, depend on our medications daily, and cannot afford excuses from an incompetent pharmacy staff. Thank you for any effort to correct this issue. Susan Plunkett.

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Patsy Overstreet June 1, 2014 at 2:25 pm

I was contacted two weeks ago about refilling a prescription. I was not ready to refill at that time . Three days ago,I had several refills due, so I called them all in. When I opened the new refills my refill for the prescription I had been called about was not there . Once again I called in the prescription and was told it would be ready at 11:55today. We pulled up to the window ,gave our name and was told they had nothing for us. Affter ,.”checking” the problem was insurance. They would only pay for ninety days. My question, how could they have filled it in the first place , and why didn’t they tell me this last week when I ordered this medicine.I have a neuro- muscular disease and because this has been such a run a round I may run out of medicine before i can get a prescription from neurology in Lexington, Ky.

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Mary Ann o'toole May 23, 2014 at 6:06 pm

I have been using cvs 1163 in port Jefferson station, new york, for many years and have had nothing but good things to say about the store. This week I had a very pleasant experience with the pharmacy , I want to give a shout out to Diane who helped me with my problem, the pharmacy dept. is outstanding. I can’t thank her enough, but please give the store an A for me. Keep up the good work. Sincerely, Mary Ann o’toole, port Jeff sta. n.y.

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Cindy Greathouse May 23, 2014 at 4:25 pm

I took my granddaughter to the doctor this morning. She needed several different prescriptions, so they called them in to CVS, on National Road in Wheeling, WV. That was at 9:00 am. At 4:00 pm, I called the store to see if they were ready. I was told that only one was called in and they didn’t have it. Because it was Friday , and Monday was a holiday, they wouldn’t have it until Tuesday. I said we can’t wait that long. I also asked what happened to the other 3 prescriptions. To which she replied, let me look. When she came back on the phone, she said she had found them and they were ready. I asked why I hadn’t received a text saying the order was ready and I was told because it is only a partial order. I asked her to call the other CVS to see if they had the eye drops, she acted put out, saying that would require her to make 2 phone calls. She wanted me to call them and ask if they had the medicine. I told her since I had no idea what the medicine was or the strength needed, I felt we’d both be better served if she did the calling. I have since changed pharmacies!

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Buswaybob May 23, 2014 at 1:26 pm

Beware, potential and existing CVS customers and CVS Corporate Officers! Beware of lack of proper identification on CVS “One Drop” product. Recent personal experience with this product should be of grave concern to CVS Corporate Personal for possible legal action. I recently inserted two drops of this liquid into my eyes (one drop in each) thinking it was an eye lubricating agent. I soon realized “One Drop” WAS NOT an eye lubricating agent as I experienced severe eye pain requiring two trips to my local eye doctor. The problem is very basic and can be easily corrected. Two points: 1) visual impact of graphics on label very clearly gives one the impression of eye drops. Label is in the form of an eye drop an 2nd) FAR MORE IMPORTANT, the label DOES NOT include any description of contents, only the words “One Drop”. When asked “what do you think is in the bottle?”, the answer is “eye drops” 100% of the time! I even called my local CVS Pharmacy to determine nature of contents and was told “there was no product in their eye drop section called One Drop” even though my description did not include any reference to eye drops. I finally went to the internet to eventually identify “One Drop” as some sort of deodorant ! I strongly urge CVS to dramatically change the graphics on their label both in shape and identify contents before they face a major law suit.

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vicky dalton May 19, 2014 at 5:59 pm

I stopped by local CVS in Cols. Oh to purchase a money order (with cash) and was told I needed a I.D. to purchase a money order for $95.00 What exactly do you need with my name, I drove to Wal Mart walked in and walked back out with money order in hand no I.D. required. Please help me understand this policy and if this is not a policy please inform your employees of this fact.

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Iddy May 19, 2014 at 5:04 pm

CEO: Larry J. Merlo

On May 18, 2014 went the CVS, Ashley and the pharmacy that worked that Sunday evening May 18 2014 at CVS Pharmacy at 8705 E. Speedway Tucson AZ 85712 Ashley the pharmacist tech is obnoxious Racist, Unprofessional rude and disrespectful. She used deceitful methods of business when talking to customers. I was appalled by their behavior and lack of customer service. Frank the usually pharmacist is very kind and professional. I went to pick up a prescription and when I got there the pharmacist was rude, there were couple people ahead of me which I was the third person. After he was done with the second person he left the front counter and went to the back filling prescription without saying I will be with you shortly or anything stood there for 5 minutes. Here Come Ashley with her nasty attitude when I gave her my name and date of birth and she told me that my prescription was filled at a different CVS and I said since I am here can pick up here and she said fine. That it will 20 minutes than 5 minutes later she told me that they did not have enough to fill my prescription and I said can you gave prescription for that night and tomorrow and she said fine than she replied it would be 20 minutes again. She went back to continued helping other customers and I asked since it’s not a full prescription She told me that it was not her cvs she is just covering and she does not care can. Thank 25 minutes come and she said I have your prescription and threw on the counter and said that I will to wait until she waited on the rest of the customer which was a line of 4 people. There was a woman behind me who told her that it was not fair, please give this lady her prescription. How embarrassed was that, I went to pick up a prescription which I will pay my money and received service like that. It’s unacceptable. I need CVS to take actions on these 2 individuals. We are in 2014 Racism is not acceptable at any place in USA. I was told that they have so many complaints about them. I was so afraid of her behavior I didn’t take my medication because I don’t trust them. How crazy is this. While I was talking to the supervisor 3 customers that witness the incident came and apologize to me
I went and told the shift supervisor at the store and she gave me Robin the store manager and I called her the next day. Wow it was again another worst experience. She did not let me finished my sentence tried to tell me that they were shorthanded, which is not my business and told me that the waited time was correct. I will not go to that CVS ever again, I have nightmare about the whole incident. Than another worst experience with the Robin store manager. She didn’t even give me a chance to explain. Then she has the audacity to call me back telling me that I should have gone to Speedway and Alvernon to pick up my medication. I never seeing and heard anything like this. I know that’s not CVS Code of conduct toward their customers. Robin has very lousy customer service as a store manager… The Pharmacist is not friendly & very rude, & the pharmacist tech is very rude. She is given excuses that they are behind schedule & it is not her store that she is a temp and she does not care customers. That happened to me just on May 18, 2014 at this location 8705 E. Speedway Blvd in Tucson AZ. I was very displeased with their customer service Robin store manager and Ashely the pharmacy tech’s attitude with me one & was very rude and unacceptable I will not do business again with CVS pharmacy in this location because I felt like I have been a loyal customer & was treated badly & unfairly.. . I had an Rx filled at CVS before and it was a very pleasant experience with Frank. I went there because that was the CVS that I’ve transferred my file. Unbelievable I was in Scottsdale’s and the pharmacist there was superb
I’m not one to typically complain but I emailed the CVS consumers affairs email address because have to do it for the sake of other customers, I am still having nightmare about this nasty racism ordeal. It hurts more when Robin tried to blame me and taking side while she was not present. How rude and unprofessionalism can she be.

Please response I need an answer from

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Carolyn Labriola May 19, 2014 at 3:12 pm

I visited the CVS Store located \at 4760 Boston Road, New Rochelle, NY 10598 on Friday, 5/17/14, and wanted to purchase some Easter candy that was previously marked down (same candy selling at Walgreen’s on Eastchester Road) for $.10 as markdown from Easter when I was totally shocked. They were Chocolate cream eggs ($.10 at Walgreen’s which are now all sold out) and Easter Bunnies – your store had all these Easter items on sale for at least 75% off were now brought back to its original cost. I couldn’t believe it – I went to the Manager and was told that this what they were instructed and they eventually go back. This is clearly dangerous – selling candy this way. I would have bought all them for quick consumption for some worthy cause, \which I did at Walgreen’s and spent over $30.

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Mimi May 18, 2014 at 10:47 am

I purchased two pair of women’s socks on March 8, 2014, then on March 12, I returned one pair and the sale’s associate kept my original receipt at that time; then a couple days later I tried to return the second pair and I did not have the original receipt for the second pair. A couple days ago I dropped of a prescription and asked an associate if I could return the second pair without the receipt and she said yes but they would give me a store credit, and I said that would be fine. When I went back to return the second pair, ( not worn and still in original package ) and I was denied to return it. I will not shop there any more and will transfer my medications elsewhere.

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Frank May 15, 2014 at 11:38 am

I think you operate the MOST INEPT business I have ever seen! I had a perscription faxed over on the 13th of May and was told it would be ready on the 14th in the morning. Here we are at the 15th at noon and still no perscription. By the time I get it I won’t need it.This was in the Holbrook store.May be you need to get in to the wine business where the longer you wait the better the wine.I think you should continue to be a junk store and get out of the drug store business.Leave the drug business for people who know what they are doing and CARE what they are doing

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Stacie L OBrien May 14, 2014 at 1:22 pm

Glad to see Im not the only dis-satisfied customer. After being accused by one of your pharmacist, of being an addict of sort, I will NEVER step foot into ANY CVS for any reason what so ever. I should be taking you to court!

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MagicJim May 11, 2014 at 5:06 pm

I have had nothing but problems with CVS. When I called customer disservice I was called a
liar. Tried to call with a problem today, but it is a week end. No one to answer the phone.
Problems too many to list. I will now buy at Rite Aid.

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Susan Swartz May 11, 2014 at 2:03 pm

I think CVS Pharmacy, Oroville, Ca. is the worst pharmacy ever!!!. Your people who work in your CVS pharmacy in Oroville, Ca. are the worst at customer service I have seen! We want Longs back!!!! They are slow, rude and ridiculous. What the hell difference does it make if you are talking to me at a drive up counter or a walk up counter…you morons. Why have a drive up…if you just had surgery on your leg, they make you get out of your car in pain and hobble in to the pharmacy in the back of the store, wait 30 minutes in the drop off window and then say the meds will take an hour to process, so you drive home which takes 10 minutes and they are already leaving a message that they have your medications ready, now you have to turn around and drive back…a**holes!!! Thanks for making it as inconvenient as possible and making me waste gas!!! You people need to hire better employees!!!!

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Nancy May 9, 2014 at 3:51 pm

Hello Mr. Larry Merlo and all the other big bosses!!! I have been a long long customer for years.. and as each year passes I ha en noticed how you upper people don’t care for your employees. Each year you have less people helping your employees. They have so much stuff to do that everyone in the pharmacy/store are very unhappy. . READ all your comments. . Every customer was treated RUDE! EVEN I would hate my life if I worked at a place where I was treated like a robot and didn’t care for the employees. Me as a customer feel bad for the pharmacy/store employees. Try to be an undercover boss to see why you have so many complaints bet you will easily see you have a lot of valuable employees but you put to much stress and work on them that they become grudges!! Think about your employees for once and not your millions and millions of dollars!!

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annie May 6, 2014 at 4:07 pm

Hollywood Florida at the Hollywood Mall has the worst employees in history. When these people answer the phone they come off strong to you with an attitude.
They promised to process items thats threw the EBA
program. Because the pharamicst was busy Monday
morning he asked me to leave the items and he will process them later
so i agreed and left the 3 items with my daughter’s personal information.
The next day I called the pharmacy to see if the items where ready for pick up
so that i can male one trip and pick up my mother’s medication she has lupus. So the little boy who answered the phone rudely said to me we don’t have to process nothing if we don’t want too. That’s not important to us. So i said Iunderstand that but i’ve been waiting since yesterday. Then he said well theres somebody else ahead of you. Stay by your phone and we will call you. They never called. The employees in the pharmacy needs to take anger management classes as well as customer service classes.

listen up iz seems to me that all over the United States people are having problems with the pharmacy. There’s alot of new graduates looking for work if you son’t like what you do for a living then find something else. Find a job working ith animals cleaning poop everyday. You don’t deserve to work with people. CVS I would love for you to forward this message. And let all employees know that telephone calls are being recorded. This place is known for discei

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annie May 6, 2014 at 4:09 pm

discrimanation.

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fred S. May 5, 2014 at 11:00 am

Yesterday, I went to the Saddle Brook, NJ store to fill a prescription for Labetalol 300mg-4 times daily. Requested a 90 days supply.

I was told the price was $280. I could not believe it. I went to Walgreens and got the same prescription filled for $180. I have shopping at CVS for over 40 years. I guess I will be shopping at Walgreens now.

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Amber May 3, 2014 at 3:20 pm

To put it quite simply, your CVS employees in Westwood at 1001 Westwood Blvd first refused to help me activate the vanilla visa card that I put $300 on because the new employee mistakenly gave me a receipt for vanilla cookies. It is seen clearly on the security camera that I handed him $6 for the activation plus the $300 to put onto the card, but the receipt says I gave him $1. The supervisor insisted that I was trying to give her the wrong receipt. I insisted she help me, and then she admitted I was given the wrong receipt. She got my contact information and told me she’d call me in 2 days. It’s been a week so I called for an update. The manager told me very rudely there was nothing they couldve done without the receipt that the supervisor told me to hold onto. They had my contact information. They didn’t bother letting me know. If you’d like more details, this is a printscreen of an email that I sent CVS that I never received a reply to.

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Robert Vissak May 3, 2014 at 10:15 am

I am sooooo tired of your pharmacy employees at your CVS store in Danbury Ct. on Padanaram Road. They kept me on the phone for 20 mins,and were very rude in doing so,just to phone in four prescriptions. They are way to young to be there and inexperianced I have been getting prescriptions for over ten years at CVS. And I am close to changing pharmacies.

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Mario Hernandez April 26, 2014 at 12:23 am

We are very disappointed with the pharmacist Norma. At the cvs store in Odessa, Texas at the corner or Andrews Hwy. and University. My wife was explaining her situation and the pharmacist was very, very rude and just hung up the phone on her. I dont know how you can hire people like that to work for you. It really tell’s us a lot about your company when you all hire rude and unprofessional people. Well i guess that is the kind of people you want working for your company. I hope someone can really take care of this situation because the pharmacist behavior is unacceptable.

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Carla Hernandez April 26, 2014 at 12:17 am

I hate CVS in Odessa Tx on University and Andrews Hwy. They lose our prescriptions. They midpoint our pills . We’ve been short several times on medications. They autopilot prescriptions that aren’t due yet. They pharmacists and most of the staff are rude and trashy. They discuss their private business, drinking, going out and such nonsense among themselves including the pharmacists in front of customers! I spoke to a pharmacist today (she said her name was Norma) , she didn’t listen to me ‘, was so rude, unprofessional and hung up on me. My friend who was listening could not believe it! My question is where does CVS get their employees from?! And WHO is training them? I am definitely going to go somewhere else. My company encourages us to get our medicine from CVS but I no longer have to.

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Brandi Torres April 24, 2014 at 6:16 pm

To whom it may concern;

I recently visted your location 7101 ATLANTIC AVENUE, BELL, CA 90201. I was there that day to drop off my presciption. I waited in the drop off line for 40 minutes. When I finally got to the counter, the woman that was helping me was asking her co-workers about her lunch break and getting a “BMP”, instead of helping me, the customer. Then proceeded to tell me that she could not find my insurance. She was so uneducated, I ended up leaving and going to another pharmacy and they were able to locate my PPO insurance fine.

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tony April 23, 2014 at 12:28 am

I go to the CVS on forest ave. Chico ca. Most of my trips there are nice but my last one wasn’t very pleasant. I was in line getting ready to check out, then I see the store manager Pam B walk up behind the cashier just starring at her worker then she asks her a question in a very rude way saying “are you happy to be here?” Of course the cashier says yeah in a confused way then the manager says “well it doesn’t seem like it” and just walks away. The young lady working the resister looked like she had been heart broken you could see the sadness falling in her eyes. I go back in a few days and asked another worker there how they like there manager and most of them said that she’s pretty rude and says things which she doesn’t know that other people might find rude. All I know is that I wouldn’t want to work at a place like that and as of now I don’t go to CVS anymore cause of that one incident. You can thank Pam B for ruining CVS for me

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Eric Adkins April 16, 2014 at 9:08 am

Well I’ve had a terrible experience with CVS here at there location in Philadelphia, 4300 block of Locust STS. in Philadelphia. My close friend who is an employee of this store came home infuriated and nervous related to threatening accusations from coworkers and when the store manager notified he ignored it. Every day for the past 2 weeks shes left early or did not come because the perpetrator remains at the store to this day. Shes been a devoted employee for the past 4 years, serving the customers with excellence and replicating CVS values of Consumer Savings Value. I believe shes being railroaded by her store manager and the entire management staff needs to be removed immediately. Is it because she is a woman or is it because she is a minority?!! Im not shopping there and getting a petition started to do not shop at any CVS because they are sexists and racists!!!

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ONDRIA April 11, 2014 at 4:58 pm

I just talked with a technician with an accent who was warm and caring. She made me aware of the back up at the store. She changed my picking up the Warfarin from tomorrow to late this evening. I thanked her for caring that I need it tonight. Now that’s customer service.Peter never called me back as of this writing,really!!!

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ONDRIA April 11, 2014 at 4:48 pm

My doctor jst called and said she sent my prescription and while I was on the phone she sent more prescriptions. I called CVS at 4:42 pm to make tehm aware that they should have had prescriptions she sent earlier and to make them aware she is adding at least 1 more . It will be intersting to see how long I have to hold this time and if customer service gets better or worse.

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ONDRIA April 11, 2014 at 4:35 pm

To Whom It May Concern:
Pleased be advised that I recently transferred all my prescrpitions to your store at Charles and 25th Sts. Baltimore,Md. I experienced the worst customer service starting last evening when I tried to get a prescription refilled. They filled one for 10 mg instead of ne for 5 mg as I requested by phone earlier in the day for Coumadin(Warfarin) and was picked up from the store by my husband afer he got off from work at 5PM. I called the store and talked with a pharmacist regarding this matter and she proceeded to tell me I had not filled a prescription for 5mg since 2012.Yet my recent INR was 1.6 taken on March 31,2014. She told me she would call me back to let me know if she could get the prescription from the previous pharmacy. I did not hear from her and called and she kept repeating that I had misunderstood her and that she never intended to call me. So I offered to make things easier for her and call my doctor to have a new prescription sent. They now say that that has not happened and my doctor’s office is closed until after Easter. So either I take 10 mg tab or nothing at all. Some gentlemen name Peter who hung up after I made him aware that I had another phone where I was on hold and timing them, at that time he says he accidentally hung up on me. He now says he will call my previous pharmacy which I had to look up the address and number to give him because your store computer does not allow him to look up that information.So I gave him the infor with a sort of promised that he will call me back 15-30 minutes. I am furious and waiting at the hands of incompetence and on the losing end of lousy customer service.
I know you don’t care but I will be switiching all my prescritions back to another pharmacy (not CVS) because of poor and incompotence service. What’s one less customer?
Thank you for your time if you care to address this matter.

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james banks April 11, 2014 at 2:22 pm

The cvs store in the strip mall in west orange,n.j.(cvs) the lines are to long,
customers have to wait in line to long, to buy one or two items.The customers
are complaining.

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vickie April 9, 2014 at 11:02 pm

Can not believe the pharmacy dept. I have panic attacks. I called today for refill. My doctor did not recieve the request. I called the pharmacy back. After being on hold the 1st time for 15+min, I was hung up on. This was be for 5. I called back 3 more times, taking 25 min and was told that they are 2 days behind on filling prescriptions, they dont have time to call, and I I will have to wait for critical meds. This was longs, Goleta on calle real. Wednesday staff who work regular checkout are great.

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Mindy April 9, 2014 at 12:58 pm

I have been shopping at CVS for years and have mix feelings every time. Certain days, I get a cashier who is extremely helpful and provides excellent customer service like Taylor at our Pinole store. Unfortunately, there are way too many rotten apples. For example, almost all the employees on Meeker St (Pt. Richmond, CA) are horrible with the exception of a few employees. Paulene has to be the worst of them all. Her name comes up on YELP a couple of time and has been nicknamed as ‘Hitler Face’ (I did not make this up). Although I find this very offensive, her customer service is worst. She frowns at folks who wishes to pay with coupon and makes them wait for “regular customers” to be rung up. I’ve been told to wait several times I’ve shopped there. Each time she assisted me, she’d always add some kind of comment like “I can’t do this, I can’t do that….oh because I’ll get written up or fired…and it’ll be on you”….I am a very easy customer. I always get my coupons in order including the ones YOU (CVS) email me. I smile, I even talk to folks in line and offer them coupons. Bottom line, She’s always so negative and never wants to help. I’m very surprise she is still employed after so many complaints.

If Paulene isnt enough to convince you of what horrible customer service is, yesterday I went to CVS to grab some items that was on sale. I ran into some trouble with my extraBucks and coupons. Annalisa referred me to her Shift Manager Juanita for assistance. Juanita did not look pleased at all. She gave me some bogus reason on why my ecb/coupons didn’t work. She insisted that I used it even after showing her all of my receipts. She did not come up with any proper solution or did anything “Manager-like” to help me.This store needs a WHOLE new team or retrain everyone.

I hope by taking the time to explain my frustration, you, CVS corporate, can intervene and restore excellent customer service, educate your coupon policy to the workers, train them on your POS system, Extra Training for MANAGERS, and most importantly, tell them to stop panicking when customer pays with COUPONS. You issued them, let us use it.

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Shirley Thopson April 3, 2014 at 2:04 pm

I would like to offer customer feedback regarding a sales associate, Nassie, unsure of her last name, but she is one of the most pleasant, appealing and well-versed in good customer service individuals I have come across. She represents CVS extremely well by displaying patience, positive energy and personal touch with each customer entering CVS. She works the early shift at the Camp Creek/Campbellton Rd. location in Atlanta. CVS would certainly benefit by keeping her as the first point of contact upon entering the store because her way of being a bright light I think impacts customers in a way that lets them know CVS cares. I am a regular customer utilizing the pharmacy as well as making other purchases.

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Valerie mitchell March 30, 2014 at 5:25 pm

I called your Pascagoula store today, there was a young black pharmacist on duty.