Comcast Corporate Office

Comcast Corporate Office Address

Comcast Corporation
1 Comcast Center
Philadelphia, PA 19103

Contact Comcast

Phone Number: (215) 286-1700
Fax Number: (215) 981-7790
Website: http://www.comcast.com
Email: Email Comcast

Executives

CEO: Brian L. Roberts
CFO: Michael J. Angelakis
COO: Stephen B. Burke

Comcast History

Comcast Cable originated in 1963 as American Cable Systems.  ACS was founded by Ralph Roberts, Daniel Aaron and Julian Brodsky.  The company incorporated in Pennsylvania in 1969 as the Comcast Corporation.

In 1996, Comcast launched Comcast Online, a broadband internet service. Comcast currently provides broadband service to over 18 million customers.

In 2002, Comcast paid $25 million to the University of Maryland to name their basketball arena the Comcast Center.

In 2009, Comcast bought majority ownership in NBCUniversal.  Comcast also owns interests in E! Entertainment, the Style Network, G4 and the Golf Channel.

In 2010, the company won a Consumerist award for being the worst company in America.

Comcast is currently the largest cable and internet provider in the US.  They are also the third largest home telephone provider.

 

{ 138 comments… read them below or add one }

Becky McCoy May 22, 2015 at 11:01 am

My husband had a computer repair business he worked so hard to take care of me an are four kids. We need insurers so he applied with comcast. After some time and all of hopes he got the job past all the test ,given a truck and tools . He was told that he had to shut down his business so he did. Three mouths later they called him in and fired him. Over a 15 year old background they knew about before they hired him.now we have no income. How could they do this?

Reply

Karen Shegogue May 12, 2015 at 1:03 pm

I am so disappointed in Comcast Service. I have been a customer for years. I lived in Jacksonville, Florida for years and never experienced such problems since I moved to West Palm Beach, Florida. I have spoken to several representatives with many problems I have had with my cable and service. The first problem having something almost added to my cable that I did not order, I caught it and had it removed. The new cable x1 Platform I have had so many problems and I am not happy with it. There has been so many notes to the problems and have spoken to so many representatives. When they changed to the X1 Platform the installers did not give the new remotes. This part of the problem. I can’t understand why they should be professionals and did not know to do that. I have been using the new X1 Platform service since the beginning of May and using the wrong remotes.
There is more I can say but it would be a book, just look the notes. Again, I am very disappointed with Comcast.

Karen
):

Reply

Nicole April 28, 2015 at 10:57 am

I live in Houston, TX and Comcast has made so many mistakes that I have been without service for nearly 3 weeks. I only needed to transfer services and now we are in our new place with no TV or Internet for nearly 3 weeks. When I called to transfer service the week of 4/12/15 , they assured me that my new location was cable ready. We found out on 4/18/15, that my new location was not cable ready. They booked an appointment a whole 8 days out to 4/27/15. I called Comcast 4 times on this day. I confirmed my appointment through the automated system, spoke to 2 reps, and then a supervisor. Everyone said something different. The technician’s notes stated that he was at my location. There was no phone call or door hanger left at my door. I was a customer service supervisor for 5 years and I know what happens sometimes in the field. There is a GPS tracking system on the trucks and the techs ride by,get a description and leave.Anyways, after speaking with 2other reps , and a new supervisor on 4/28/15, it was discovered that the new number that I gave the rep during my transfer call was never updated and the tech was calling the number of my deceased grandmother. I asked them to pull the call, because I know all calls are recorded. The next day that I could get service is 5/5/15. We are now at nearly 3 weeks to a month without service and there is nothing anyone can do. I am 9 months pregnant with an apartment full of boxes, and I’m in Grad school with no TV or Internet. At this point I am so tired and frustrated that I have just let it go. Once the baby comes and I’m home for maternity leave, I will close my account and get services elsewhere. I have already been approved for ATT U-Verse. My elderly uncle is also having issues with his services and we are considering switching him as well. My mother’s boss has already closed his business account with Comcast due to many issues and poor customer service. This is unacceptable and is an experience that I will never forget.

Reply

Lew V April 17, 2015 at 7:01 pm

I placed an order for new service via the Comcast website today on 4/17/15.
I searched for special offers on the website according to zip code 08260.
A special Triple play offer of $79.99 p/month with a $300 Visa card was offered and I placed my order accordingly. This offer was good until 4/19/15
Received an email later that I needed to contact Cust service regarding this order.
I was informed this offer was not available so they offered me something else but at a higher price.
When I complained about this being a “bait and switch” and false advertising, the supervisor still denied my this offer.
As of this writing, the offer is on the Comcast website.
A formal complaint will be made to the NJ Div of consumer affairs,office of the Attorney General for false advertising.
I would like someone in authority at Comcast to respond to this matter.

Reply

Jane Kreider March 23, 2015 at 3:35 pm

I recently had a Comcast Serviceman at my home and would like to let you know what a perfect young man he was. Very helpful and knew what he was doing. He is from the Nottingham address in White Marsh, Md. area, his name is Cody Loher. We need more young men like him in your employ.

Jane Kreider
* Morning Star Ct.
Baltimore, Md. 21206

Reply

A.J. DeFalco March 1, 2015 at 9:58 am

Sir or Madam:
I discontinued XFINITY triple play service on Dec 16,2014. You sent a final bill to me shortly after. I dispute that bill and sent a letter in January 2015 explaining my position. The letter was either lost or ignored. Please give me a name and street address of a responsible person who can review my claim. Your latest bill threatened to send my bill to a collection agency. I reject this as the bill is in dispute.
Anthony J. DeFalco

Reply

Ann-Marie February 28, 2015 at 6:54 pm

I have been a Comcast customer for years & my renewal was coming up. Because I have had several billing descrepancies,etc. I wanted to be proactive when my renewal came up. On January 20, 2015 I called to see if they could keep the billing services/amount the same as the previous year. 45 minutes later they worked the #’s, etc. and were able to keep my services/package/discounts the same for one year forward. The customer service rep confirmed these would be good for one year forward until 2/27/2016.
Today, 2/28/15, I received a Comcast bill on Gmail, & the bill did not reflect our agreement. It was over $50 more than our agreement. PLUS there were a couple extra charges (see below). I called customer service and they said they didn’t have that promotion to give…they could not honor the agreement that I made w/rep on phone in January. After an hour and a half later, the rep advised they could do it, however, with a two year commitment, 2nd year would increase. The rep in January clearly told me it was a one year commitment. I’m not doing it.

This SAME month: Comcast issues w/wi-fi. Tech came to my home & replaced wi-fi with their combo wi-fi/router & advised there would be no change in my bill…absolutely no extra fee. They graciously told me I should not have had the issues I did with the wi-fi & gave me a $30. credit.

On the same (gmail) bill mentioned above I was not credited $30, but actually debited $30. Also, there was a new (separate) $10/month fee for “internet” for the new modem/wifi…

When I asked billing for a corporate tel# as they should know about my experiences, I was told there was NO # and they gave me a PO Box in Chelmsford Massachusetts. I tried the resolution department & they were even worse to deal with. Would not provide me with corporate #’s either.
Anyone know of a decent cable company other than Comcast???????

Reply

lexis bynes February 26, 2015 at 9:39 am

Comcast is full of shit there’s never a supervisor to speak with they keep you on hold for days. They hang up on you. They tranfers you to different departments and never resolve you issue. I hate that company hope flops down the tubes..

Reply

Steve Z February 18, 2015 at 1:22 pm

Comcast is the worst run company I have ever dealt with. I had their service for many years and had a major issue which I could not get handled with their normal customer service personnel. I called the corporate office and they gave me a person that I was supposed to deal with that would handle my issues. I had one 5 minute conversation with her. For several days she did not return my calls. I am now with Directv and they were wonderful to deal with. Their rates are much better than Comcats too.

DO NOT USE COMCAST IF YOU DON’T HAVE TO !!!

Reply

Deatta Donner-Hornback February 17, 2015 at 1:10 pm

About a year ago I got in contact a person about a Bill in my name. I filled out the required forms and the proof asked for to show my address at that time to show it was not my bill.
I was cleared. But that bill shows on my credit report and I would like it removed now!

Reply

Lynette Anderson January 26, 2015 at 5:13 pm

I agree with the persons comment just before mine…..The local staff for COMCAST in OREM , UTAH, are wonderful….but YOUR SERVICE, AND THE ABILITY TO CONTACT AN INTELLIGENT,ENGLISH SPEAKING SERVICE PERSON IS NEXT TO IMPOSSIBLE.

RIGHT NOW THE PROBLEM I HAVE MUST BE SOLVED WITH MY INTERNET, OR I HAVE NO OTHER CHOICE THAN TO CHANGE TO A DIFFERENT COMPANY….I NEED HELP BADLY!!!!! I FOLLOWED ALL THE DIRECTIONS FOR A LIVE CHAT THAT THE OREM OFFICE STAFF TOLD ME TO, BUT BECAUSE I HAVE NEVER DONE ANYTHING LIKE THIS BEFORE AND NEEDED A PASSWORD TO CONTINUE…I’M STUCK!!!! HELP

Reply

Steve Z February 18, 2015 at 1:24 pm

Switch to another company if you can. I did!!!

Reply

Lynette Anderson January 26, 2015 at 5:08 pm

I was told by the local Xfinity office to follow these directions to have a live chat regarding a problem with my internet that they could not solve. HOWEVER, they did not explain about the user name and password, so I am not aware of my password and cannot get past that step for HELP!!!!!! I have followed all of the directions from the people in the Orem, Utah office, but nothing was said about needing a password. PLEASE HELP ME…IT IS IMPOSSIBLE TO GET THROUGH TO COMCAST, SO I CAN RESOLVE MY PROBLEM. OTHERWISE, I GUESS MY ONLY SOLUTION IS TO CHANGE INTERNET SERVICES… PLEASE HELP ME, my problem is serious…..and I need help. Lynette Anderson 801-763-**** or pla***@gmail.com

Reply

R Boler January 23, 2015 at 2:48 pm

Comcast has the most worst expensive service on earth there’s no plans for senior citizens most of the basic plan offered is the same thing you get for free with your converter box. None of the staff is on the same page you will get a different answer for the same question by staff if you want to serve the customer you should have information that will help keep the customer stay with comcast and not look for other companies. Your service stinks looking for alternative co that has respect for seniors on a fix income that will not rape senior’s with high prices.

Reply

Leave a Comment

Want to make sure Comcast sees your comment or complaint?

Share your experience to get more attention:

{ 1 trackback }

Previous post:

Next post: