Comcast Corporate Office

Comcast Corporate Office Address

Comcast Corporation
1 Comcast Center
Philadelphia, PA 19103

Contact Comcast

Phone Number: (215) 286-1700
Fax Number: (215) 981-7790
Website: http://www.comcast.com
Email: Email Comcast

Executives

CEO: Brian L. Roberts
CFO: Michael J. Angelakis
COO: Stephen B. Burke

Comcast History

Comcast Cable originated in 1963 as American Cable Systems.  ACS was founded by Ralph Roberts, Daniel Aaron and Julian Brodsky.  The company incorporated in Pennsylvania in 1969 as the Comcast Corporation.

In 1996, Comcast launched Comcast Online, a broadband internet service. Comcast currently provides broadband service to over 18 million customers.

In 2002, Comcast paid $25 million to the University of Maryland to name their basketball arena the Comcast Center.

In 2009, Comcast bought majority ownership in NBCUniversal.  Comcast also owns interests in E! Entertainment, the Style Network, G4 and the Golf Channel.

In 2010, the company won a Consumerist award for being the worst company in America.

Comcast is currently the largest cable and internet provider in the US.  They are also the third largest home telephone provider.

 

{ 152 comments… read them below or add one }

Brittany August 1, 2015 at 12:55 pm

Does anyone have the number to the corporate office

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L Gaudet July 15, 2015 at 11:23 am

I have filed a complaint on mother day of this year that a comcast worker came to my home and started sreaming at me and yelling out all of my information as he was standing in the middle of the street outside of my home. I had family members over as it was mother’s day. That was a very big HIPPA VIOLATION.

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L Gaudet July 15, 2015 at 11:33 am

He was alo swearing at me. Comcast never did anything about this. I have caloled several times and still nothing. They have shut my service now because I was given false information that if I canceled the home security that I would not be charged and anything prior would be off my bill. When I called them they told me that the person that gave me that info was reprimanded for this but say I still need to pay over 1000.00. They also told me that she lied to make a sale. I argued with them that that should have nothing to do with me or my bill and I should not have to pay or owe that!!!
Again I got nowhere with them. I don’t know what to do or who to contact. I am also looking to take them to court for the harrasment of the comcast worker that was acting crazy towards me and sreaming all my info.

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C Devine July 14, 2015 at 6:10 pm

Comcast is the worst company. They lie!!!!!! I set up an appt to upgrade to X1 on monday they scheduled the upgrade for friday. A subcontractor came out and stated I needed to pay $100 per line (x3) to have him change the wire/cable. WHAT?
I called comcast, thought I spoke to supervisor (probably a lie) they said they would send a genuine comcast tech out that day, they never did. I called back, got the same run around they never sent out the next tech and never documented the whole situation in my acct like they said they would. they lied again the next day as well!!!!!!!
I was very patient, but not anymore…going to Direct TV!!!!!!
AND I WILL TELL AS MANY PEOPLE AS I CAN ABOUT HOW COMCAST LIES!!!!!

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Laura July 13, 2015 at 9:41 pm

attention BETTER BUSINESS B !!! comcast customers need you to investigate many accounts discrepancies, by the comcast workers…… “good credit records are been stained” by comcast representatives!!!! if CEO’s can’t act on this, let’s contact the BBB, maybe the can help!! and also the tv news investigators; we’ll find someone who’s willing to listen.

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Soumia khatib July 24, 2015 at 7:26 pm

You are very right comcast is the worst company on earth and the reps don’t know what r they doing they lie and don’t help customers the worst customer services ever

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Laura July 13, 2015 at 9:30 pm

been a costumer for 2 Months ONLY and ONLY have Internet Service…My Bills are more than $300 dlls A MONTH due to a salesman shipping non requested equipment and services, BILLING DEPARTMENT ARE TOO LAZY TO REVIEW AND CORRECT, HAD THIS ISSUE SINCE MAY, AND NOW THEY INTERRUPTED MY SERVICE. THEY SAY IT’S NOT A PROBLEM TO THEM TO LOSE CUSTOMERS AS IT IS NOT THEIR COMPANY THEY JUST WORK THERE. …KEEP YOU ON HOLD THEY COME BACK WHEN THEY WANT TO, AND DO NOTHING, I REQUESTED AN EXTENSION NUMBER GIVEN TO ME BY A SUPERVISOR AND THEY REFUSE TO CONNECT ME THERE. …. ATTENTION!! CEO’s!!! …..MIND YOUR BUSINESS AND MAKE YOURSELVES PRESENT BY SURPRISE OR HAVE NEW PERSONAL TO MAKE SURE THAT THIS WORKERS THAT YOU ARE PAYING A SALARY TOO, DO THEIR JOB, ……. INSTEAD THEY ARE LOSING YOU MONEY AND CUSTOMERS…….. “YOU ARE PAYING THEM TO DO THIS TO YOU”!!!!

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Tan July 12, 2015 at 8:09 pm

I have along outstanding overwhelmed history with Comcast. I’m really exhausted with all my issues concerning my service. I don’t trust nor have a good relationship with customer service. I have been lied to extensively. I have waited for repairman service that never showed up, wasting my day. They keep going up on my bill, and when I am to receive credit. That statement amount is different. I just recently made a payment on my bill. The money was never taken out of my account. The next thing I knew my service was disconnected, but the money was still in my account. A couple days later billing representative called me. They need a payment or my service will be disconnected. I told them you already disconnect my service, the money was available in my account. So now they want more money in order to restore service. Sometimes I have to hang up with one customer service, and call back to speak to someone else for different results. I’m tired of trying to communicate with people who don’t understand my English language, and I definitely have a hard time understanding some of their language too. I used to like Comcast they do offer a lot. But the customer service is horrible they lie to much. I am tired of spending most of my time on the phone trying to correct problems. I don’t watch much TV the only thing missing for me is the Internet and home security it was nice. But to deal with the hassles it’s not worth it. I just hooked up clear TV up to my big screen and call it a day. It would be nice if Brian L. Roberts CEO would reach out to his customers… I know he’s a busy man, but we should be able to reach his office. He should read a lot of complaints. That’s if he really cares, and not just about the profit of making money… The customer service claims they don’t even know the corporate office telephone number. So they say don’t know who the CEO is either. It’s not until I filed a complaint, and someone call me from the corporate office. This is the way I learned your phone number. I had to file a complaint with the board of public utilities. To get started with my complaint. Now if the corporate office read this complaint. Please don’t hesitate to call me, my number is on file. Find me by my email thank you.
I am frustrated disgusted overwhelmed. With customer service and outrageous high prices.
Edit errors from first post comments complaint.

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Tan July 12, 2015 at 7:38 pm

I have alono outstanding overwhelmed history with Comcast. I’m really exhausted with all my issues concerning my service. I don’t trust no I have a good relationship with customer service. I have too many lie to me. I have waited for repair service that never showed up, wasting my day. They keep going up on my bill, and when I am to receive credit. That statement amount is different. I just recently made a payment for my bill. The money was never taken out of my account. The next thing I knew my service was disconnected, but the money was still my account. A couple days later billing representative called me. They need it a payment or my service will be disconnected. I told them you already disconnect my service, the money was telling my account. So now they want more money in order to reconnect service. Sometimes I have to hang up with one customer service, and call back to speak to someone else for different results. I’m tired of trying to communicate with people who don’t understand my English language, and I definitely have a hard time understanding some of their language too. I used to like Comcast they do offer a lot. But the customer service is horrible they lie. I am tired of spending most of my time on the phone trying to correct problems. I don’t watch much TV the only thing missing for me is the Internet and home security wasn’t nice. But to deal with the hassles it’s not worth it. I just hope clear TV up to my big screen and call it a day. It would be nice if Brian . Roberts CEO would reach out to his customers… I know he’s a busy man, but we should be able to reach his office. The customer service claims they don’t even know the corporate office telephone number. It’s not until I file and complaints, and someone calls me from the corporate office. This is the way I learned your phone number. I had to file a complaint with the board of public utilities. To get started with my complaint. Now if the corporate office read this complaint. Please don’t hesitate to call me, my number is on file. Find me by my email thank you.
I am frustrated disgusted overwhelmed. With customer service and outrageous high prices

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Doris Salamone July 5, 2015 at 6:20 pm

Comcast has the the very worst business sense of any company I know, they treat their customers like dirt and have no respect for them even though we’re spending our money for their service. They also need to stop outsourcing and get people that speak english so you can understand them and not have to repeat everything ten times because they don’t understand English either. When they make appointments they are never kept when they are supposed to be, then they make you set and wait and when you call keep you on the phone forever, then lie to you over and over again. I have been a customer for a long time and I’m now looking for a different company, but they don’t seem to care. Shame on you Comcast for being so uncaring.

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Curtis Coleman June 24, 2015 at 5:34 pm

Comcast sucks, my bill go up every month, and now I have 4Small black boxes in my house, I never had no problems until now. Can’t see no cable in kids rooms are my office and kitchen. I’ve been calling comcast all night and day trying get my service back working. I’ve call Corporate office three times today. I will be looking for another provider. please go away with Comcast. They suck. Service no good.

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Marcia Rabati June 22, 2015 at 8:17 pm

My daughter just relocated to Harrisburg for her job.She set up an appointment last week to have Comcast install her cable and Internet connection. She was given a time frame of 10:30-2:30 today June 22.She gave them My cell number to call because she was working and could not receive any calls. (I drove in from Pittsburgh to be here for the installation) So what do they do the installer called HER cell and of course didn’t get her and left a snippy message that she would have to reschedule, I WAS HERE WAITING . She called and was told she would have to wait till Thursday, even though they would be back to this building later in the afternoon to install a co- workers Internet. She asked if they could also install hers at that time because it was NOT OUR FAULT it was COMCAST’s mistake!She was told no! I called to see if something could be done so I could go home! I was promised someone would call me within a 2 hour window—3 hours later I called back and was told the tech order was not even put in HE promised me he would do it and someone would call me in a 2 hour time frame AND 3 hours later I called back! This time I got a very nice lady that told me nothing either one of them did or didn’t do was right. She was trying to get me set up for emergency setup for tomorrow when we were DISCONNEDTED. So at 7:15 I am calling back having spent my ENTIRE day waiting for Comcast! This one tells me she can get me scheduled for emergency setup for tomorrow Now my window is 12:00 to 5:00- seriously!!! Then she tells me that the installer DOES NOT have to call me to tell me he is coming or that he has arrived.. How is he to get into a secured building if I do not go down and open the DOOR!!There is no intercom system! She tried to argue with me that that was policy! So now I have wasted two days waiting and what am I supposed to do -wait in the lobby from 12:00-5:00?????What a way to run a business, no one knows anything

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George Lopac June 22, 2015 at 8:21 am

So….earlier in June I received a letter from Xfinity Home Security that they were no longer going to monitor Carbon Monoxide due to their faulty detector.
The letter indicted that on June 15 Xfinity would be disabling all Carbon Monoxide Detectors and I was to send back the defective detector.
So when I attempted to remove my CM Detector my Security Touch Screen started beeping indicating that there was tampering with the CM Detector.
Immediately called Xfinity Tech Support and they promptly rebooted my touch screen and the error was gone and the Tech instructed me to remove the detector and mail it back, this was at 11:30AM. Placed the CM Detector in the mail and went on with the party preparations.
9:04 PM the Alarm goes off…run upstairs to the touch screen and abort an apparent Carbon Monoxide Alarm!!!! THEN the Police promptly arrive and three Fireman……
Called Xfinity Tech Support AGAIN and they told me it was HIGHLY unlikely that the system could get an alarm while the CM Detector has been removed….REALLY???
Tell the three Fireman and Police Officer that are in my house right now…..Bottom line Xfinity told me that they could NOT guarantee that the alarm will not go off again until a Tech can come out and troubleshoot.
An ER Ticket was created to escalate the issue and you gave me a window of 4-8PM on 6/21/15 and I left my Dad on Fathers Day to make sure I was there for the tech…NO ONE SHOWED or CALLED.
Called again after 8PM and was told by a Supervisor that they were in touch with the tech and they would be there in an hour……and NOTHING….called back again and was told the same thing and NOTHING.
I feel disrespected and lied to…………on the phone again this morning and another ER Ticket has been escalated……CAN SOMEONE PLEASE CONTACT ME AND GET THIS ISSUE RESOLVED.

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Linda June 1, 2015 at 1:49 pm

Since May 20th I have been trying to have my e-mail accounts moved to our second home account. (For our main house, we switched to AT&T because we got more for $50 a month cheaper!!! Unfortunately Comcast is the only service available at our second home.) I have called about six times and got different answers each time as to how to do this. I even have a ticket # so they can go right to the account. On May 28th I cancelled our old account, because I was told that the e-mail accounts couldn’t be transferred unless the account was closed. I was promised that the accounts would be transferred within 72 hours. On May 30th I could no longer get into my e-mail account.I called Sunday and Monday and they keep telling me it’s being done as we speak.I’ve spent hours on hold and am really disgusted with Comcast. SOMEONE HELP ME!!!!!

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Becky McCoy May 22, 2015 at 11:01 am

My husband had a computer repair business he worked so hard to take care of me an are four kids. We need insurers so he applied with comcast. After some time and all of hopes he got the job past all the test ,given a truck and tools . He was told that he had to shut down his business so he did. Three mouths later they called him in and fired him. Over a 15 year old background they knew about before they hired him.now we have no income. How could they do this?

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Karen Shegogue May 12, 2015 at 1:03 pm

I am so disappointed in Comcast Service. I have been a customer for years. I lived in Jacksonville, Florida for years and never experienced such problems since I moved to West Palm Beach, Florida. I have spoken to several representatives with many problems I have had with my cable and service. The first problem having something almost added to my cable that I did not order, I caught it and had it removed. The new cable x1 Platform I have had so many problems and I am not happy with it. There has been so many notes to the problems and have spoken to so many representatives. When they changed to the X1 Platform the installers did not give the new remotes. This part of the problem. I can’t understand why they should be professionals and did not know to do that. I have been using the new X1 Platform service since the beginning of May and using the wrong remotes.
There is more I can say but it would be a book, just look the notes. Again, I am very disappointed with Comcast.

Karen
):

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Nicole April 28, 2015 at 10:57 am

I live in Houston, TX and Comcast has made so many mistakes that I have been without service for nearly 3 weeks. I only needed to transfer services and now we are in our new place with no TV or Internet for nearly 3 weeks. When I called to transfer service the week of 4/12/15 , they assured me that my new location was cable ready. We found out on 4/18/15, that my new location was not cable ready. They booked an appointment a whole 8 days out to 4/27/15. I called Comcast 4 times on this day. I confirmed my appointment through the automated system, spoke to 2 reps, and then a supervisor. Everyone said something different. The technician’s notes stated that he was at my location. There was no phone call or door hanger left at my door. I was a customer service supervisor for 5 years and I know what happens sometimes in the field. There is a GPS tracking system on the trucks and the techs ride by,get a description and leave.Anyways, after speaking with 2other reps , and a new supervisor on 4/28/15, it was discovered that the new number that I gave the rep during my transfer call was never updated and the tech was calling the number of my deceased grandmother. I asked them to pull the call, because I know all calls are recorded. The next day that I could get service is 5/5/15. We are now at nearly 3 weeks to a month without service and there is nothing anyone can do. I am 9 months pregnant with an apartment full of boxes, and I’m in Grad school with no TV or Internet. At this point I am so tired and frustrated that I have just let it go. Once the baby comes and I’m home for maternity leave, I will close my account and get services elsewhere. I have already been approved for ATT U-Verse. My elderly uncle is also having issues with his services and we are considering switching him as well. My mother’s boss has already closed his business account with Comcast due to many issues and poor customer service. This is unacceptable and is an experience that I will never forget.

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Lew V April 17, 2015 at 7:01 pm

I placed an order for new service via the Comcast website today on 4/17/15.
I searched for special offers on the website according to zip code 08260.
A special Triple play offer of $79.99 p/month with a $300 Visa card was offered and I placed my order accordingly. This offer was good until 4/19/15
Received an email later that I needed to contact Cust service regarding this order.
I was informed this offer was not available so they offered me something else but at a higher price.
When I complained about this being a “bait and switch” and false advertising, the supervisor still denied my this offer.
As of this writing, the offer is on the Comcast website.
A formal complaint will be made to the NJ Div of consumer affairs,office of the Attorney General for false advertising.
I would like someone in authority at Comcast to respond to this matter.

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Jane Kreider March 23, 2015 at 3:35 pm

I recently had a Comcast Serviceman at my home and would like to let you know what a perfect young man he was. Very helpful and knew what he was doing. He is from the Nottingham address in White Marsh, Md. area, his name is Cody Loher. We need more young men like him in your employ.

Jane Kreider
* Morning Star Ct.
Baltimore, Md. 21206

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A.J. DeFalco March 1, 2015 at 9:58 am

Sir or Madam:
I discontinued XFINITY triple play service on Dec 16,2014. You sent a final bill to me shortly after. I dispute that bill and sent a letter in January 2015 explaining my position. The letter was either lost or ignored. Please give me a name and street address of a responsible person who can review my claim. Your latest bill threatened to send my bill to a collection agency. I reject this as the bill is in dispute.
Anthony J. DeFalco

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Ann-Marie February 28, 2015 at 6:54 pm

I have been a Comcast customer for years & my renewal was coming up. Because I have had several billing descrepancies,etc. I wanted to be proactive when my renewal came up. On January 20, 2015 I called to see if they could keep the billing services/amount the same as the previous year. 45 minutes later they worked the #’s, etc. and were able to keep my services/package/discounts the same for one year forward. The customer service rep confirmed these would be good for one year forward until 2/27/2016.
Today, 2/28/15, I received a Comcast bill on Gmail, & the bill did not reflect our agreement. It was over $50 more than our agreement. PLUS there were a couple extra charges (see below). I called customer service and they said they didn’t have that promotion to give…they could not honor the agreement that I made w/rep on phone in January. After an hour and a half later, the rep advised they could do it, however, with a two year commitment, 2nd year would increase. The rep in January clearly told me it was a one year commitment. I’m not doing it.

This SAME month: Comcast issues w/wi-fi. Tech came to my home & replaced wi-fi with their combo wi-fi/router & advised there would be no change in my bill…absolutely no extra fee. They graciously told me I should not have had the issues I did with the wi-fi & gave me a $30. credit.

On the same (gmail) bill mentioned above I was not credited $30, but actually debited $30. Also, there was a new (separate) $10/month fee for “internet” for the new modem/wifi…

When I asked billing for a corporate tel# as they should know about my experiences, I was told there was NO # and they gave me a PO Box in Chelmsford Massachusetts. I tried the resolution department & they were even worse to deal with. Would not provide me with corporate #’s either.
Anyone know of a decent cable company other than Comcast???????

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lexis bynes February 26, 2015 at 9:39 am

Comcast is full of shit there’s never a supervisor to speak with they keep you on hold for days. They hang up on you. They tranfers you to different departments and never resolve you issue. I hate that company hope flops down the tubes..

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Steve Z February 18, 2015 at 1:22 pm

Comcast is the worst run company I have ever dealt with. I had their service for many years and had a major issue which I could not get handled with their normal customer service personnel. I called the corporate office and they gave me a person that I was supposed to deal with that would handle my issues. I had one 5 minute conversation with her. For several days she did not return my calls. I am now with Directv and they were wonderful to deal with. Their rates are much better than Comcats too.

DO NOT USE COMCAST IF YOU DON’T HAVE TO !!!

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Deatta Donner-Hornback February 17, 2015 at 1:10 pm

About a year ago I got in contact a person about a Bill in my name. I filled out the required forms and the proof asked for to show my address at that time to show it was not my bill.
I was cleared. But that bill shows on my credit report and I would like it removed now!

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Lynette Anderson January 26, 2015 at 5:13 pm

I agree with the persons comment just before mine…..The local staff for COMCAST in OREM , UTAH, are wonderful….but YOUR SERVICE, AND THE ABILITY TO CONTACT AN INTELLIGENT,ENGLISH SPEAKING SERVICE PERSON IS NEXT TO IMPOSSIBLE.

RIGHT NOW THE PROBLEM I HAVE MUST BE SOLVED WITH MY INTERNET, OR I HAVE NO OTHER CHOICE THAN TO CHANGE TO A DIFFERENT COMPANY….I NEED HELP BADLY!!!!! I FOLLOWED ALL THE DIRECTIONS FOR A LIVE CHAT THAT THE OREM OFFICE STAFF TOLD ME TO, BUT BECAUSE I HAVE NEVER DONE ANYTHING LIKE THIS BEFORE AND NEEDED A PASSWORD TO CONTINUE…I’M STUCK!!!! HELP

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Steve Z February 18, 2015 at 1:24 pm

Switch to another company if you can. I did!!!

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Lynette Anderson January 26, 2015 at 5:08 pm

I was told by the local Xfinity office to follow these directions to have a live chat regarding a problem with my internet that they could not solve. HOWEVER, they did not explain about the user name and password, so I am not aware of my password and cannot get past that step for HELP!!!!!! I have followed all of the directions from the people in the Orem, Utah office, but nothing was said about needing a password. PLEASE HELP ME…IT IS IMPOSSIBLE TO GET THROUGH TO COMCAST, SO I CAN RESOLVE MY PROBLEM. OTHERWISE, I GUESS MY ONLY SOLUTION IS TO CHANGE INTERNET SERVICES… PLEASE HELP ME, my problem is serious…..and I need help. Lynette Anderson 801-763-**** or pla***@gmail.com

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R Boler January 23, 2015 at 2:48 pm

Comcast has the most worst expensive service on earth there’s no plans for senior citizens most of the basic plan offered is the same thing you get for free with your converter box. None of the staff is on the same page you will get a different answer for the same question by staff if you want to serve the customer you should have information that will help keep the customer stay with comcast and not look for other companies. Your service stinks looking for alternative co that has respect for seniors on a fix income that will not rape senior’s with high prices.

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