Comcast Cable originated in 1963 as American Cable Systems. ACS was founded by Ralph Roberts, Daniel Aaron and Julian Brodsky. The company incorporated in Pennsylvania in 1969 as the Comcast Corporation.
In 1996, Comcast launched Comcast Online, a broadband internet service. Comcast currently provides broadband service to over 18 million customers. 
In 2002, Comcast paid $25 million to the University of Maryland to name their basketball arena the Comcast Center.
In 2009, Comcast bought majority ownership in NBCUniversal. Comcast also owns interests in E! Entertainment, the Style Network, G4 and the Golf Channel.
In 2010, the company won a Consumerist award for being the worst company in America.
In February 2020, Comcast purchased a little known ad supported free television service called Xumo. The financial amount paid for Xumo is unknown.
Comcast is currently the largest cable and internet provider in the US. They are also the third largest home telephone provider.
The main corporate office for Comcast is located in the Comcast Center, Philadelphia, Pennsylvania.
A member of the left-wing Equality Foundation, is working to push an agenda that threatens 1st Amendment protections for Masterpiece Cakeshop and all business owners like Jack Phillips! COMCAST CEO CORP OFFICIALS AND BOARD MEMBERS NEED TO STAY OUT OF POLITICS , AND OUT OF VOICING YOUR ANTI-RELIGIOUS VIEWS!!! NO ONE GIVES A FRIGGING ‘RATS A**’ ABOUT THE BOARD MEMBER’S RELIGIOUS VIEWS! LGBT activist groups are digging in and joining the assault on religious liberty and what is surprising, is that major corporations like Comcast are funding these efforts with OUR dollars!! THIS IS UNACCEPTABLE!
Would you do business with a company that works to undermine your 1st Amendment protections? If Bank of America and Comcast are HOSTILE towards religious liberty, we need to hold them accountable and send OUR Dollars to companies that will NOT fund these radical groups. At 2ndVote we recommend banking with your local community bank where you know the individuals who run the business and know your dollars will stay close to home.
We encourage you to tell Bank of America and Comcast why you’re taking your business elsewhere!!!
I would like for you to point-out in the 1st Amendment where it states that religious people have the right to force their own religious beliefs onto other people at baseball and football games, in court houses, in public schools, or in any other public space. Religious people have the right to practice their religion as INDIVIDUALS, but they do not have the right to force other people to believe as they do, nor do they have the right to discriminate against other person who doesn’t believe as they do using religion as the justification to do so. Also, the word “establishment” is used as a noun, not a verb, in the 1st Amendment. You have heard of the term “business establishment” when it is used to refer to a company have you not? Accordingly, all of the religiously based laws that have recently been promulgated are unconstitutional, because they do favor a religious establishment, not an establishment of a religion. I would defend to the death the right for any religious INDIVIDUAL to practice their religion, but I will never stand by idly while any INDIVIDUAL attempts to force their religious beliefs down someone else’s throat who simply doesn’t believe in them, which is what Jack Phillips was most certainly attempting to do.
Scheduled a December 14th payment and the company tried to draft it on the 13th never on the 13th and now it seems as if I didn’t make a payment. Have gotten hung up on 2 times and had to explain myself 5 times. Unable to get any real assistance at this time.
Hi there, I want to subscribe for this blog to get newest updates,
thus where can i do it please assist.
To the company ( COMCAST) that does not give a s**t about it’s customers. Been with you since 2003. Why don’t you try to call your customer service. It’s a joke. Brian Roberts, I hope you are reading this. You know one thing, how to lose a customer. Paid all your bills on time, go ahead and check, and treated like garbage by you. Here is my phone number 603-863-****. Call me and I’ll tell you why I am ready to dump you like yesterday’s trash. You are about to lose a loyal customer of almost 15 YEARS! That has always paid the bill ON TIME! Call me to find out why I am writing this. Everyone I know, both in person and on Facebook/Twitter will know how I have been treated BY YOU!
these people suck
Do not get the Xfintiy moible or you will be so screwed!
P,S. James G said we needed to take copies of the checks to a Comcast office. Both my wife and I are disabled, and the copies should be sufficient. Now, if you want to send us $20 ($10 per check) to make copies of the checks in question, please do so. Everyone I know who used to use Comcast has dropped them. Gee, I wonder why?
We have been customers of Comcast (and whatever it was called before) since 1970. You are by far the worst company we’ve ever had to deal with. There was an error last month of two checks I paid on my bill–one for $72.83 on 7/20/17(For 7/19-8/18-2017) and one for $72.93 (for 6/19-7/19/2017). When I called to tell them theyposted $22.83 instead of $72.83, Comcast claimed they only got one check. I paid them $95.66–difference between $22.83 and $72.83. They wanted copies of these checks. I waited until they cleared my bank, and then tried to FAX them to James G. in Executive Customer Relations Big South Region. This man is an idiot altogether. Now he wants not just a copy of my two checks in question, but a copy of my bank statement. There is no way I am providing anyone a copy of my statement. I would appreciate someone with some semblance of intelligence to contact me immediately (770)392-0327. The scarypart is, this idiot was in the US, Not offshore. Please give THIS YOUR IMMEDIATELY ATTENTION. I DO NOT WANT TO GO TO COURT OVER THIS MATTER, and can’t wait to get rid of you all. I wouldn’t want JAMES G to represent my company. He should be taken off the phone and let him do somthing where he has no contact with the public.
I am having trouble with Comcast. Went to the office on August 29, 2017 and talked to Supervisor Tammy Wright. The story is I had Comcast installed on August 21, 2017 I have all three, TV, Phone and internet. The problem is I told them I wanted to keep my phone number tech said okay next day the phone does not work at all, I called my number 843-573-7020 and recvd a recording saying phone number has been changed not listed. I went to Comcast office on International Blvd in North Charleston, SC and called AT&T and told them I want my number back. The office said I should have it back in 24-48 hours. still not working. I need my phone for calls from the Doctor, drugstore, family and friends. I am 69 my husband 73 I also asked them to send a tech as my printer is not working it worked before they installed Comcast and they refuse to send a tech, they said they cannot do that. Also on my internet the tech told me not to use the Infinity connection only use to connect to the name I gave him. Is this why my printer is not working am I supposed to connect to Infinity or what?? Also when I was at Comcast Center the woman who was helping me her name Imari was very rude while she working with me to connect the problem she was on the phone working on my problem, she hung up the phone was not finished as yet and right in front of me took another ladies payment and posted it, and I asked her what she was doing as she was supposed to be helping me, she said multitasking I told her that was rude while she was helping me I told her to get a supervisor that is when Terry Wright helped me. As I said problem is not solved. I do not understand why I cannot get my phone number back I am ready to call my attorney and start proceedings against Comcast I have never dealt with something like this in my life. When I had Comcast 6 years ago the techs were nice walked me through how to connect to the internet and even had my printer working and he tested it to make sure it worked. Your workers are getting nothing done. So please help me resolve this situation. Sincerely, Patricia Singleton N. Charleston, SC 29418
I have been a Comcast customer for years. Although the service had never been the greatest, Comcast was the only provider in my rural community at the time. I started having major problems with Comcast after Hurricane Matthew in October 2016. I was paying for the services but not receiving the services at my address. I made several calls to Comcast and had several technicians come out and tell me that I would not get the services because my house was too far from the actual Comcast outlet (about 500 ft). I called the corporate headquarters and explained the situation. Two regional supervisors were sent to my address but never did a follow up visit. I was assured by the corporate office that if I was to cancel the services, I would not be charged an early termination fee because I was not receiving what I paid for.
I cancelled the services and returned all equipment. At first, they tried to charge me for the equipment that was said haven’t been returned. When I disputed the charge, they later said that they have the returned equipment. Now as I await the final bill, which never came, I received a letter from a collections company. When I called for a final bill, I was told that my account is in collections and I was made aware that there was an early termination fee. I have no problem paying what’s owed, but I refuse to continue to be unfairly treated by Comcast.
have been having numerous problems with my Comcast service since hurricane sandy.the pic on the tv goes out, starts breaking up and freezing;phone goes out and same with the internet.Comcast has been out here at least 20- 30 times and cant seem to get it fixed.just made a a phone call within the last 1 1/2 hours to cust service and had nothing but a very very bad interaction with a cust serv rep by the name of ASHINQUE (EMPLOYEE NUMBER THAT WAS GIVEN TO ME BY HER OF #11068). very very demeaning to me,refused to put me in touch with her supervisor telling me i wld be on hold for an extended period of time .do to the fact that the supervisor wasnt avail right now.lost it when she started call me by my first name again in the same tone. while still refusing to put me to put me in touch with a supervisor.
I have lived at my address for fourteen years with Comcast equipment taking up room in my back yard. Let me clarify that I am not a customer of comcast, neither was at time of purchase of this home. Never in fourteen years have I complained about this issue to Comcast until last month, it has been over 30 days I brought up this complain to them and I have no response. I do not want their techs coming in and out of my property to access their equipment any longer! If they do not contact me soon with a resolution I will seek an attorney and remove all their equipment!
My internet my telephone my security service and my tv has been our since the 27th of may today is the 6th of June nobody can tell me anything about my service other than it will be on at 9:15 am the next day and that is everyday I call…. I have been with Comcast a very long time and when everything is functioning it is great. But when something goes wrong it takes an act of congress to get it working I am tired of having NO SERVICE
And all I get are apologies Can you please get your techs on their job and get my services back on line
I was scheduled an appointment for a technician to come out to connect cable on May 2, 2017. I kept getting calls from 800 number reminding me that a technician should arrive between the hours of 3:00 pm and 5:00 pm to my surprise my appointment was cancelled but not by me. I called Comcast 800 number her name was Jennifer ID1209016 she told me the technician said no one was home. My husband was at home waiting for him to show. The technician didn’t bother to call us to let us know he was not coming they had my phone number and my husbands. Jennifer said the reason the technician didn’t show was because there was a outage in my area. All they had to do was call to let us know that because my husband could have been doing other things besides waiting around for a lying technician. Also, Jennifer showed no real concern for my dilemma except to tell me they could come out the next day but I was so upset I cancelled getting cable with Comcast. I wish I had another internet provider beside Comcast because if there was I would drop you guys for sure. Your employees are so rude and liars. I hope you will check into this matter because eventually you business is going to fall believe that.
Here we are again…COMCAST SUCKS!!!! 19+ hours of MY time, just this week alone on this one issue, and nothing!!!! Funny how comcast doesn’t hesitate to cut you off because of late payment or they get overjoyed with taking a double payment (which was done in error) but cant seem to get my service hooked up properly! UGH!!!!! Not only did they send a tech to my home to rewire a 4 bedroom large home by himself which took over 6 hours of MY time but he had to come back the next morning to run wire to the pole AND I’m still sitting here without service!!!!!! After 2 phonecalls last night for a signal to be sent to my box, I was told someone would be here today….NOT!!! I canceled an appointment on MY DAY OFF to sit around and wait to only find out it’s scheduled for tomorrow!!!!! WTH???!!!! GRRRRRRRR!!!!! 4 phonecalls so far today to finally get a Supervisor on the line only to tell me “we’ll do our best” HA! LIES!!!! Yeah, I have nothing better to do!! UNACCEPTABLE!!!!!!!!! COMCAST IS FRAUDULENT!!!!!!!
My internet service has been down since Wednesday 4-12-17. I called Comcast and they promised to have a technician come out and fix the issue on Friday 4-14-14 but they never gave me a time. I called at 8am on 4-14-17 and they told me someone would be there between 8-6pm then changed it to 8-10am, 10:30am came and went, I called in and then they changed the time to 8-6pm, I called again at 5:30pm then they tell me they don’t have anyone to come out to fix the issue. Then they promise to come out on Sunday 4-16-17 yeah right! Anyway today is April 18, 2017 and I still have no internet service and I have not heard from any or the idiots at comcast. I am now looking for another service.
On March 27 I was forced to update my service or lose my HD channels. I did & that’s when my problems started.
Next day no phone service. Spent 1 hour on the phone , gentleman at the service center told me to hang up & when the problem was resolved they called me.
Next day I wasn’t able to use one of my emails. Paid an IT expert to fix.
Next day no phone service. Did the same thing as on day 2.
All ,of this time I discovered that incoming calls were not showing up on my television. I also have a noise in my phone if I am using phone & someone tries to call me.
Tomorrow a service call is scheduled for the third time. This isn’t what I call good customer service! Do you?
February 10, 2017
Comcast Corp.
Customer Relations
1 Comcast Center
Philadelphia, PA 19103
I am writing out of great frustration because I have not been served well by many members of your staff, the automated phone system and service call schedulers, although I received much sympathy from other staff members.
My tales of woe began several weeks ago when my smart Samsung TV inexplicably started buffering when we were streaming Amazon shows. I repeatedly called 1-800-COMCAST and technical support personnel would remotely re-set my modem. And for one night I would be able to complete the Amazon show. Then several nights later I would once again be upended by more buffering, more calls and more re-sets. This became the pattern but on some nights I just gave up with the TV.
One of your technicians insisted that it was not a Comcast issue and I should call Samsung. The Samsung technicians responded by assuring me that my TV had all of the up to date software to stream and it certainly was not a Samsung issue. The next several times times we had a buffering issue the modem was then re-set but the problem persisted. A few times when there was a buffering issue I tried to re-set the modem on my own by pulling out the power cord, waiting a few minutes and plugging it back. Sometimes that worked other times I just gave up.
After another buffering episode I suggested to a representative that the old modem should be replaced. The tech support agreed and scheduled an appointment to have a new modem installed on Wednesday, February 8th between the hours of 10:00 AM and 12:00 noon.
I stayed home and when the service person did not arrive I called and was told that the service order was not on the Comcast schedule. My time at home on a beautiful Florida day was wasted. The service call was re-scheduled for Friday, February 10th from 1:00 PM to 3:00 PM. I received an automated call at approximately 2:30 PM that the Comcast service person was at my door and I should greet him. I opened my door and no Comcast truck appeared. I called Comcast and told a representative that a Comcast person was not at my door. Several minutes later I received another automated call thanking me for having a completed service call. You can imagine my level of frustration at that time!
I previously had contacted our gatehouse before each scheduled call to be sure the Comcast service person would be admitted. I stress this because on subsequent calls to determine why the service person did not arrive I was told he was denied access. To check on that excuse I called our gatehouse and was told than no Comcast truck approached the gatehouse. In fact, I was told, that a Comcast truck entered the community driveway, parked near our fountain which is about twenty yards from the gatehouse and then left. I repeat, the truck never reported to the the security guard at the gatehouse.
After many calls to determine what is going on my wife was told that we would not receive a service visit on February 10th but would have to stand by for a call on Saturday, February 11th. Another lost day waiting for Comcast! I have more to do with my varied, interesting life than being on the phone with Comcast personnel or waiting for the Comcast truck to visit.
Each month my bill is paid on time and I consider myself a valued Comcast subscriber. I left AT&T to improve my internet service. Was that a mistake?
Sincerely,
Howard
Copy: Comcast Customer Relations, South Florida
February 9, 2017
To whom it may concern,
This is my second letter that I am sending out and will continue to do so until these issues are rectified.
First off my wife and I have been loyal Comcast customers for well over 25 years. This does include when we lived up north in Michigan. And I even was a comcast employee for several years back in the 1990’s.
The first problem began in June/July 2016 when I had relocated from south west Florida to north east Florida for a job, I had moved into a rental place. My wife Julie Stevenson called sometime in June to add another account to our remaining Comcast account which in fact they said that would be no problem just to use our current telephone number when calling in so they could access our accounts 941-544-XXXXX. So OK everything great went with a package that would cost $110.26 a month at the rental house and that this was a 2 year agreement and if we canceled before that we would have to pay a $200.00 cancellation fee we said OK but will there be a problem for when we move since we are currenly renting he said no that they would just switch the service to our new address. We received the equipment and plugged everything in and no cable. I was able to get online through the xfinity website which was very important since my wife Julie has a online internet company since 1997 and would be coming to visit me on the weekends until we found a home to buy. While my wife was staying at the rental she called into Comcast and spoke with a representative and said they were sorry and no one would be able to come out to see what the problem was, I had checked it out and told her to tell them that the main line outside was schredded and needed to be rewired. They said OK and would send someone out the following Thursday, I took the day off of work and waited and waited and then about 8pm est time decided to call and see if there was a problem. Well the gentleman I spoke to named Ian from another country told me that who ever I spoke to never even put the order in and he was sorry but he would be able to send someone out on July 6th, I said no absolutely not. That it would be three weeks now since my original set up date. So I asked to speak to a manger, so his manger got on the phone and said she was sorry and for our troubles would give me 3 free movie channels for 3 months and that she would have the manager from Orange Park, FL call and make arrangements for July 1st. Well the manager never called and no one ever showed and with the holiday weekend I knew I wouldn’t be seeing anyone until the 6th like the gentleman had stated at the beginning of the call. (By the way I never did get any free movie channels either.) So the sixth came and my wife just happened to stay for the holiday week. The nice guy said he was sorry and that he didn’t understand why they didn’t tell us in the first place no one would be here since he just started working again after be off from a work related injury the other person was on vacation. Well he went above and beyond to make us happy and made sure everything worked great before he left. The following couple weeks I had received a phone call from a very nice person, she offered be some great deal with phone service movie package etc and said it would be less then 200.00 a month. So I agreed we went over the address which was the address at the rental there is no way she could of gotten it wrong since she was calling from the compliant dept and wanted to make sure I was satisfied. Few days later my son calls from my Port Charlotte house and says internet isn’t working. Not thinking anything wife calls and talks to someone and says that it had been switched to the new equipment that was sent out. I called my son and he said yes that there was a package from Comcast. So my wife informed the woman that they sent the new equipment to wrong address and to please put it back the way it was regarding the package in Port Charlotte. They were able to and told my wife to ship the box from UPS when she got back to Port Charlotte which she did when she return back to port Charlotte.
Well now we get the billing statement in Port Charlotte and the package was on the statement and she called and complained and they didn’t understand, so she went to the Port Charlotte office and the man behind the counter said he couldn’t help her because the equipment wasn’t even in his system and gave her a phone number to call and assured her that everything would get taken care of. She complained that every time she called the customer service was someone from out of the country and wanted to speak to someone her in the state. The phone number was 1-855-307-XXXXX. She went home and called said that they would still have to charge us because the equipment wasn’t returned right away, She told them that was because she was out of town at our rental and that was the addressed that was suppose to get the new equipment. To say the least she was upset and called me. She refused to pay until someone would explain. When she came to visit me the other bill came in at the rental in Glen St Mary. She about lost it. The first bill was well over $400.00. I said just pay it and we will call again. Not only did we call, we emailed through the comcast email. And nothing. At this point we were looking for our new home.
So this is where the next issue begins. We find a home in Hilliard, FL. We ask the home owner if they have cable they say yes. The cable box looked a little different so my wife wanted to make sure in fact it was comcast since this is a small town and pretty much rural area. She calls Comcast gives them the address and says is there Comcast currently at the address. They say no but there is a neighbor down the street with it. She says OK I want to be sure and explains that she needs internet for her home business etc. The lady says no problem since the neighbor has it. She hangs up. Says OK they don’t have it but one of the neighbors does. We look at the house again. Wife still a little hesitate calls Comcast again, this time asks again about getting comcast at the address and is about to purchase a house but won’t if it doesn’t have comcast. The person now gives her the address of the neighbor with the comcast which is Hilliard, Fl 32046. Wife is feeling more at ease and says OK I feel better lets buy the house. We buy the house move in Oct 2, 2016. Wife Julie calls Comcast gives them the rental address and says we need to transfer the service to out new home at Hilliard, Fl 32046. The person then says looks like they never had comcast at the address is it a new construction. She says no that its been here since 1997, the representative then begins to say I’m not sure you will be able to get service there, I will put a ticket in for you and have someone come out in the next 10 days to see. Well hurricane Matthew came and went no power or anything. Finally when we get power I called gave them the ticket number and was told I’m sorry but there is no service in that area. Wife Julie says calmly that can’t be true I called and asked before purchasing this home and was told my neighbor had comcast and that I would be able to get it and not to worry. So she says I see both neighbors on each side of you and they don’t have comcast. Julie then gives her the address of the neighbor that has comcast. The service technician says that your neighbor is more then 1000 feet and if that’s the case a pole and line are going to need laid. Wife says OK when can you. Technician then states the person with comcast is 1 ½ miles from my address and that every home from there to my house will have to put in a service ticket and request comcast before comcast would put any lines here. Wife starts to panic and starts reaching for straws, this is our livelihood, she built her business from the ground up she can’t believe what she is hearing. She askes if me her husband can lay the line since he once worked for comcast. She says sorry no. Then wife asks how much would it cost to have a pole put here. The representative says thousands, Julie says OK, how many thousands, the representative says at least $30K. Julie starts to cry. This can’t really be happening.
We have returned all equipment that you guys told us to keep that it would transfer to our new address. So not only has comcast over charged, screwed up, hasn’t fixed anything and says we broke the 2 year contract so we have to pay another $200.00 but now they have ruined my credit never had the decency to call before sending my accounts to collection. But my wife can barely run her business of almost 20 years come June. And we bought a home that we never would of bought if someone would of taken the time in the first place when we told them how important it was to have comcast interent for income purposes and put a service ticket in then when I still had the rental. But no we were misled and now barely making the bills without my wife being able to make her usual income since we now have to use such a slow connection.
Let me ask you this, what would you do if you were us and this happened to you???
Last letter we sent was sent out Dec 11, 2016
Made oral complaint on 01/25/17
Called back over 1 week later and asked why no one has addressed my complaint. Was told that they didn’t know why and told me to call 1-888-747-0905. Called them and they also couldn’t explain why no one has called either and said to send another letter out. So here is another letter. I am asking please rectify these issues. We have been plenty patient. And understand you have millions of customers. But we did nothing wrong. But try to get answers. Please call myself or my wife Julie below I am providing both addresses where we had service with you. So please get in touch someone please.
Sincerely,
Howard Stevenson
941-544-XXXXX
Julie Stevenson
941-286-XXXXX
Original Account Number
15515 145916
Port Charlotte, Fl 33948
2nd Account Number
8495 74 161 013XXXXX
Glen Saint Mary, Fl 32040
please take out my personal information phone numbers and addresses. had no idea that it would show up on here for the world to see. Thank you
I recently had an issue with billing and a voice mail problem with comcast. I wrote a letter to the board of utilities. I received a phone call from the Executive Customer Relations department of Comcast. Mr. Carl Rucker listened to my complaint and proceeded to resolve the problem. I did have a small issue with Mr. Rucker but this was resolved. Mr. Rucker called me back and thanked me for being a loyal customer and issued me a generous credit for my trouble. I find Comcast to be customer oriented and the company employees do try to help you when you go about working with the proper channels of the corporation.
My name is Alisa Collins with Bethel Baptist Church. account no. 8396510940027751. We are being charge for a tv digital box that we do not have. A tech came out a verify that we are being charge for a box that we do not have. One only have two boxes one was free and we are being charge for two boxes when we only have one extra box. This has being going on for two months.
Comcast has a SERIOUS problem in the area of appointment scheduling and accountability. I made a simple appointment to have a technician come to my home to add some outlets. The appointment was made for 9-27-16, with a window of 1pm-3pm. After 3pm came and went, I called Comcast. To my surprise, the automated system asked if I was inquiring about an appointment for 9-28-16, with a window of 8am-10am. I spoke to the agent and he stated that he saw nothing that referenced an appointment for 1pm-3pm. I stressed to him my previous conversation with the person who set the original appointment. He assured me that he would notate that the customer needed the technician at the site as close to 8am as possible. WELL, after 8am-10am went by, I called and the automated system referenced an appointment for 10-4-16. I spoke to an agent who went around and around avoiding my speaking to a supervisor. Her name was Mitch (4=x) according to her. Needless to say, there was no resolution. I called corporate and spoke to Rochelle, who was helpful, but made no promises to resolve the issue. FIRST, it appears that any appointment with Comcast is only an unconfirmed appointment from the call center employee. No technician is actually assigned. If they can’t find one, the system rolls the appointment to a new date and time WITHOUT notifying the customer. I’m totally unpleased. Now I am on standby waiting on a follow up call from Corporate. I foresee me disconnecting my account PERMANENTLY. The customer service and accountability are truly absent at Comcast. It’s ridiculous.
Actually after looking at all the complaints I feel very fortunate. We Just moved into an 111 year old house that had never had service before. I checked with a friend who lives diagonally up the road to see if she could get service. She said yes, they had Comcast internet. We bought the house, moved in and I contacted Comcast. I had to submit an on-line request which came back “unserviceable”. I called a few weeks later and was told to try again. They didn’t see where my first request was checked properly. Again, came back “unserviceable”. I happed to see a Technician doing an install up the road from me and told him the situation. He took my information and said he would look into it. He came by the house the next day. Got on the phone and started the process to have lines brought over to our side of the street. He checked on this process every step of the way to make sure it was progressing properly. It took a little over a month; but as of yesterday we have Internet & Cable (which we weren’t going to get TV; but because of his excellent service we decided to get it). This man, Joseph Baca, Tech ID#679344 has gone over and above his job description. I explained to him that with my husband’s job it was imperative that he be able to access his Power Plant from home in order to regulate controls without having to call in the On-Call Operator. So he was having to leave and go into the plant on a regular basis in order to get things done. We tried a local Internet service but it wasn’t strong enough or consistent enough to work. And after the install yesterday the DVR was making a funny noise. I texted Joseph and he brought out a new one this morning! This Technician deserves 5 Gold Stars!
Yesterday I went to radio shack in south Zanesville ohio, although I’ve been a loyal custermer I hadn’t been into the store for over a year or so! I went into the store and was going to buy a pay card the woman there told me to get out of her store and called me a thief!! I told her that I hadn’t been into the store in a long time! She called me a thief and belittled me in front of other people! I told her that she had me mistaken for somebody else and again she called me a thief! She then told me to get out of the store! She would not listen to anything I had to say! I have never stolen anything from any place including my friends or even my enimies! If I can’t buy it, or trade for it or work for it then I don’t need it!! I’m thinking about sueing your store!!
On Wednesday, August 31st at 33 Kilmarnock St, Boston MA 02215, A Comcast contractor parked beside me in the parking lot. After a few minutes he got out of his car and his door swung open into my car and he left it there while going into is trunk. I got his attention and told him to please be careful and he said he was sorry (sounded sarcastic). I than said, “you might not really care but your’e damaging peoples property.” He says, “I don’t care? I just apologized? What do you mean I don’t care?” So I just said okay and left it at that. He left for 10 minutes or so, came back, and again he opened his door and it swung into my car again. I looked at him and he said, “It wasn’t even that hard.” I just shook my head out of shock that it just happened again. 3 minutes later, he knocked on my window, I rolled my window down and he asked me, “Do you blaze?” I say, “no.” And he says, “Oh I was going to see if you wanted a dab.” Was that supposed to make up for him being a piece of crap human being? Anyway, his plate numbers were UK9 KOR from Hendrick. Although there was no damage it is very aggravating to have someone who seems like they should be a professional at there job show no respect for his surroundings and think they can make up for it but sharing weed with someone. I don’t believe all of your workers are like this, but its upsetting to see that someone like this is even welcomed to work for your company. Wether you, Comcast, decides to do anything about this worker or not is past me. I just hope that doesn’t happen again or to anyone else’s car. Just wanted to share. Thank You.
I have never in my life had to deal with a company like Comcast. I manage a hotel in Augusta Ga. and recently updated our cable service. I should have known better but I was made promises and I thought that they were being honest with me, but I found that to be untrue. they have never finished the job claiming that they don’t have time, but they have time to take vacations and have days off. After calling the corporate office I found that they are worthless as well. if you are looking for a cable company either for business or personal, find someone else. Nothing could be worse than Comcast!!
To everyone that has comcast and lives outside Philadelphia.
You can easily sue comcast without a lawyer for over billing and time wasted by them based on your actual doXXXXented salary. Its Easy call your go online and find your local district court, in the old days we called them Justice of the Piece.
Call them and they will give you a website where you can download and fill out a civil complaint, the Max you can sue for is 8,000.00. list the damages and give a short summary of what the claim is for, example below
We are seeking damages for 358.00 for over billing on statements dated etc etc etc.
Send to the corporate office in Philadelphia.
The court clerk will tell you how much the filing fee is based on the amount of the claim.
I am currently in the process of litigating against them for for 2400 dollars and it only cost me 80.00 to file. and took less time than waiting on the phone for hours while they blow smoke up your Ass.
Everyone sue them in small claims and see how fast they respond, they will settled before they depend on the district Justice to rule as in most cases they rule against Comcast.
Good Luck
I AM SO GREATFUL FOR THIS VALUABLE INFORMATION .MAY GOD BLESS YOU !!! OH,IF A LOT OF CUSTOMERS STAND UP AND DEMAND BETTER,TREATMENT & SERVICE.THEN MAYBE THE PEOPLE CAN STOP KISSING COMCAST BOOTHS.JUST TO RECEIVE THEIR SERVICE, ITS TIME FOR THE PEOPLE TO SPEAK OUT AGAINST CONSUMERS MANIPULATION & UNFAIRTREATMENT !!!
I am finding a way to SUE you!!!!!! COMCAST IS THE ABSOLUTE WORST COMPANY I HAVE EVER HAD TO DEAL WITH!!!!! The worst Customer Service ever!!! We have had issues with our bill forever…in January it got all screwed up and we have spoken to dozens of reps ,like every two weeks, to fix our bill. They all promise you the adjustments & NOT ONE has followed through!!!!! When you call back you have to start ALL OVER AGAIN explaining the situation to yet another rep, you can never speak to the same person. You ask them to make notes on the account so they know exactly what’s going on incase you need to call back, but they only write what they want! They say they record the calls for “Customer Assurance”, but yet when you ask them to listen to the recordings they tell you they can’t ……poor customer service! NO ONE is held accountable for what they say they are going to do…..that is absolutely ridiculous!! They basically all BULLXXXXX you & get away with it!!! When they tell me they are making the adjustments & they give me the exact amount I should pay that month & I pay it….the next bill never shows the correct adjustment or any adjustments at all, plus there are late fees & cut off notices!!!! I have spent countless hours on the phone trying to get my bill fixed to no avail! At this point, Comcast should be paying me for all my waisted time, constant frustration & inconvenience!!
Not to mention no YES NETWORK, where is my credit for that????????
This morning I woke up to no service, yet again!!! After not so calmly retelling my story for the HUNDREDTH time & listening to all their BS…telling me they are sorry for the inconvenience…blah, blah, blah, but there is nothing they can do for me, unless I pay the amount stated…which is completely WRONG & that speaking to a Supervisor would take about 40 mins, also BS….I finally did speak to a Supervisor (miraculously one became available quickly, because I’m sure the rep didn’t know how to deal with me anymore). The Supervisor’s name is Valerie (so she says) & her ID number is 1756 (so she says), I was on the phone with her for about 45mins & she kept telling me there are some credits and there is nothing more she can do for me, insisting that the bill is what it is!!! The bill is still FREAKING WRONG, our rate is not what it says on the bill…I told her she needs to LISTEN to the damn recording & what they have told us in the past!!!!!!!!!! She said all the previous reps were WRONG….I told her we have spoken to DOZENS OF REPS, how could they ALL be WRONG??? She said they were & she would send out some kind of notice letting them know…..can you believe this CRAP?!?! That’s how they get away with it….NO ONE is held accountable, AT ALL!!!! What about the Customer??????
Comcast does not care about it’s customers at all, we are a dime a dozen to them!!!
I have excellent credit & pay ALLLLLLLLL my bills on time, even COMCAST….it’s NOT MY FAULT your reps DON”T KNOW WHAT THEY ARE DOING!!!!!!!!
I am now going to call SHAME ON YOU & SEVEN ON YOUR SIDE & I’m going to tell everyone I know on SOCIAL MEDIA the you SUCK!!!!!!!
name correction – Leonardo Baia
Comcast is the worst company we have ever had to deal with! Their customer service is beyond disgusting. They lie to customers as policy. They bill you wrong on a regular basis. Charge you for equipment you dont even have. And as the gentleman above wrote you spend hours on the phone with reps who tell you one thing and do another, or dont do anything at all. We put up with all that, but they have now gone to a whole new level of unAmerican behavior and destroyed our property, and for no reason at all, and are now giving us the Comcast customer royal run around. This is apalling and absolutely disgusting. We are good customers of Comcast for over 20 years in this house. We have never had a late payment, ever. We stayed with Comcast even when their service declined while they updated their lines.
Many of our neighbors didn’t.
Several months ago our service got really bad. We pay for a triple play package, over $200 dollars a month. We have internet, TV and phone from Comcast. Our TV started pixellating all the time while watching shows, and we had issues with the Internet. We called their customer service and notified them we were having problems with their service. They sent out a technician. He never checked our equipment but said there was a problem with the outside cable. He did some things outside and left. The issues we were having continued. We again called customer service. They sent another technician. We asked that he check our equipment. Again the technician worked outside and said it was the cable and never checked anything inside. The poor service continued. Again we called Comcast. This time the technician came out and said that they need to do something called a driveway bore. They have to install a new cable and run it under our driveway to the opposite side of our home. This greatly concerned us since we had them just change a cable years before and the contractors they hired cut our AT&T phone line and my sprinkler pipes leaving us with no phone for days and no sprinklers for the front lawn. This was before cell phones. ( we have 2 home owner associations!) It turned into a nightmare that ended up costing us. With that nightmare in mind we said no. Please check everything else before you tell us this is the only thing that will restore our service. A field supervisor came out and told us that the driveway bore will definitely fix the issues. He told us they would come out with a big machine and shoot a line under the driveway and then run the cable to the side of the house. We still had reservations so we said no, please check our equipment since some of it was not that new. They sent yet another technician that also did not check anything and insisted we needed a driveway bore. Finally my wife and I relented after speaking with a supervisor that assured us this was the only way and that Comcast would take good care and it would be nothing like our last experience. They set us up for a driveway bore last Friday. A guy shows up with a pick up truck and says he’s from Comcast. I asked him about the equipment to bore under the driveway, he says no I’m going to cut your driveway and bury the cable! I said that this is not what was told to us by many people at Comcast? He said this is what he was sent to do. I told him to wait, don’t do anything and went inside and my wife and I called Comcast. Of course we were outsourced to the Phillipines. I got a supervisor and insisted that I get transfered back to the States. He said he could help me and that he could not transfer us. I was angry. The supervisor said that this was standard and what needed to be done. I asked why were we lied to and told they were going to go under the driveway. He said he didn’t know.
I went outside and spoke with the contractor and discussed what was to be done. I told him not to cut my driveway. If he wanted to he could cut the road at the end of my driveway to get the cable across but he had better fill it with asphalt and do a proper job. I told him we have two associations that we have to answer to. I then explained to him that I use an edger to trim my lawn so that the cable has to be deep enough so I don’t actually cut it. He said and I quote” don’t worry I will bury it very deep so you can’t cut it”.
I went back inside and my wife was still on the phone with the supervisor whom assured us everything would be fine and this would take care of our problems.
I got home late that night and it was dark so I was not able to check on the work. That night we had some torrential Florida rains. The next morning I was awakened by a Comcast technician ringing the doorbell. It was a late night for me so I had to jump out of bed. The technician was a really nice guy named Dary. I explained to him what the situation was and we both went outside to look at what had been done the day before by Comcast. To my horror the contractor had cut all the way across the bottom of our driveway, sloppily filled in the cut with some gravely filler, left the cable and gray pipe at surface level running along the street and then left the orange cable sticking out in front of the Comcast cable box. DARY the Comcast technician looked at this shock his head and said that this just was wrong and that I needed to get on the phone with a supervisor. I was livid! DARY and I followed the cable around to the other side of the driveway and up to the side of the house. The cable was sticking out of the ground and ran up the wall and into the black Comcast box. The box was improperly closed and half the wire was sticking out. DARY started to walk over to it to look at what the contractor did and showed me a wire going to my sprinkler just hanging there broken off!. I was now infuriated! DARY looked at it and said it looks like he broke it when trying to bury the cable. My sprinklers were now broken again by Comcast!!!!!! DARY then opened the black box and told me that they should have changed the box out also. That one has been there for 24 years. We built this house in 1992. DARY then adjusted the wires and reclosed the box. We then went inside. I could not believe what Comcast had done to our property. DARY then went to check and see if that had fixed our problems. To my absolute disgust DARY then said to me your not going like this, but after all that they didn’t fix the problem! I said what!!!!!!!#!!! He said yep, see here, and he showed me his meter and it was all red. He said these should be green . I was beyond livid at this point. DARY apologized and said can I check your equipment. I said we have been asking for them to do that for months. We told them to do that way before destroying our property! DARY then followed the cables and eventually went out to his truck and came back in. He changed out a splitter attached to the modem that Comcast had installed years ago. He rebooted everything and then goes” that was it, it was a bad splitter, see how it’s all green now? And it was now all green. He said he would doXXXXent everything and took pictures, I did so also. I can not believe they destroyed our property for nothing!
We immediately called Comcast and of course I was outsourced to Mexico.
My wife and I have been making phone calls all week. Nothing at all no apologies. Lie after lie about someone will contact you.
We demanded that a supervisor come out and see what’s been done. It really seems that they dont care. We were told that someone would follow up. It’s now a week and we have heard nothing from Comcast. We have made numerous phone calls and have kept records. We have two associations and sooner or later they will write us up for what Comcast . I would love to sue them after what they have done, but that would end up costing me even more money. I’m not rich and have two kids in college. Sadly they know that it would cost me a lot of money to hire an attorney and that’s why they get away with stuff like this. We called today a week later to find out why no one has been out here to fix anything and we again spent 3 hours on the phone getting the royal Comcast run around. One representative even told us that according to her notes it was closed and resolved. How can it be resolved when my property is damaged and they refuse to take responsibility for their actions! Unbelievable!!!
I will be looking into taking them to court. Any attorneys reading this interested please feel free to reach out to us. Comcast can not continue to treat their good customers like this. Someone needs to take them down !
I want to talk to a person in corp office a V P of Service i do not to trash on public form i have this cable at my house since 1980 Please respond at 978-478-XXXXX
I have been a customer for over 15 years. I’ve recently moved and have horrible customer service. I’ve been ridiculed and mocked over the phone from Comcast customer service, I have never received such unprofessional service. I was totally mortified. They apparently do not care about losing such valuable customers. I will continue to climb their corporate chain of command ladder until I am heard. This is the worth my complaint .
I don’t know Comcast policy but I sure hope they don’t just let their employees go into a customer file for personal gain an employee first name Claire the Knoxville Tennessee branch office went into my files and then got drunk and stood on her porch and gave out all my information so it’s not surprising that Comcast is a major rip off look at the type of employees they hire because she’s a drunk even look like one we call her road kill
I recently signed up for the XI Xfinity service. I went to the Comcast office site and picked up all the equipment so I could hook it up myself and avoid a service fee.
When I got home, the DVR would not complete installation. I called Customer Service he said he could schedule for someone to come out, or I could go and exchange the equipment for a new DVR box. I went back that same afternoon and exchanged the equipment with new equipment. When I hooked it up the same thing, couldn’t get it to set up. Finally after 3 calls to customer service and some technical trouble shooting it was determined I did not have enough signal to support the X1 Platform. I was told I needed to have a filter installed AT THE POLE and that should fix the problem. Then I learned they had scheduled me 2 appointments, one for an inside service call on Sunday 4/23 and a second appointment for the guy to hook up the filter on the pole on Friday 4/28. Without the filter I would have been without cable for a week. I told them I didn’t need the inside appointment and that the problem was on the pole. I spoke to the supervisor and explained my story about bringing the box back, the filter…. She said the guy on Sunday would be the pole guy. She confirmed I didn’t have to pay for this service call because it was an outside thing, but that he would still check to be sure after the filter install the cable would work. I asked if the guy could also have my old equipment available to me if the filter didn’t fix the problem; I didn’t want to be without service. She assured me he would have all the equipment on the truck. She again assured me there would be no charge and she provided me with a reference number. The guy came on Sunday, installed the filter and came inside to be sure everything worked. I got my first bill with a $50 installation service fee. I called and explained that I wasn’t supposed to be charged because it was a signal problem and not anything I did or didn’t do. I was told because he came inside I was charged the fee. The only reason he came in the house was to be sure the filter fixed the problem and that the cable boxes worked!!!!
Idiots.
Comcast is the bigoted racist company in existence today! They continue to be a “Good Ole Boy” network and they squeeze out minority owned businesses with no valid reason given!
They put tokens in place to hide the fact that the decision makers put their friends and families in place to take the business from minorities and they aren’t held to the same standards and they consistently under perform with no consequence!
The diversity department is a joke at best and no one seems to give a rats a** when you bring it to their attention about the lack of diversity throughout Comcast!
There needs to be an investigation into the business practices as it relates to minority relations with Comcast Cable!
We have contacted Comcast 6 times about our account and putting it on snow bird. It was suppose to go into effect 1/8/16, to date it has not and we keep getting billed for the full amount. I have confirmation numbers that this was to take place and every time we call they tell us give them 7 days and the account will be updated. It now is almost two months and nothing has been done. I really do not know what to do other than not pay my bill but do not want it in collection??? Any help would be great
I have contact Comcast and the Corporate Office due not receiving all the station that Louisville Georgia not getting. They raise the price the first of the year 2015 & 2016 but not getting more channel. We are 50 miles away from Augusta GA and Waynesboro GA and they get more channel than we do and as a customer for over 40 years we should see changes with more stations and better choices to pick from. I do not understand why we Louisville GA customers are limited to what we can get and other provider such as Direct TV and Dish Network could come to our city and provide those stations to their customers. Comcast has not been a good choice
I am so disappointed with Comcast. They repeatedly show now honor or respect for their customers. This is the last missed appointment. I am packing up my stuff and cancelling today. The live chat was trying to lie but I had a printed transcript from my previous chats so she disconnected. I can not continue to support an organization that does not care and is unreachable and unaccountable. I hope the dish works out for me.
COMCAST IS BEYOND THE WORST OF ITS KIND !!! COMCAST IS PUSHING THEIR CUSTOMERS AWAY.I HAVE BEEN WITH THEM SINCE 2008.WAY TO LONG. SINCE FEB,MAR,& APRIL OF THIS YEAR.MY SERVICE WAS DISRUPTED.SO THOS LOW DOWN SCONDRALS.DID NOT HONOR THEIR PART OF THE AGREEMENT TO PAY THEIR PORTION OF THAT BILL.I END UP PAYING LATE CHARGES STILL TODAY AND THEY ARE CHARGING ME FOR SOMETHING I DO NOT OWE.SO THIS SAT,06,16.THEY TURNED MY SERVICE OFF AFTER I PAID THE AMOUNT OF WHAT I WAS TO PAY.ON AUG,4TH.WHEN I SPOKE TO THE BILLINGS DEPT ON JULY,29TH.COMCAST CALLING ME LIKE SOME DEBT COLLECTOR.SAY IF I DON’T PAY THE $67.00 THEY WAS GOING TO CUT MY SERVICE OFF.SO I TOLD THE YOUNG LADY . I HAVE ALREADY HAD AN AGREEMENT UNTIL THE 20TH OF AUG,16.SHE SAID THE GUY FROM THE BILLINGS DEPT GAVE ME THE WRONG INFO.SO I AS HER.DIDN’T SHE WORK FOR THE BILLINGS DEPT TOO & WHY ARE YOU OVERRIDING YOUR CO-WORKER ?
SO SHE TURNED MY SERVICE BACK ON. THEN TURNED THEM RT BACK OFF THE NEXT MORNING.AFTER SHE AGREED TO GIVE ME 7 EXTENDED DAYS. SO I SPOKE WITH ONLINE CHAT.THEN HE TRIED TO GET AWAY WITH THE SAME THING.UNTIL I REMINDED HIM.THAT YOUNG GIRL HAD JUST PLAYED A VERY NASTY GAME PLAYING WITH MY LIVELIHOOD. I AM DISABLED & I ALSO HAVE COMCAST PHONE SERVICE TOO.hE READ THAT GIRLS AGREEMENT & TURNED MY SERVICE BACK ON FOR 7 MORE DAY’S.I DON’T UNDERSTAND. WHY THE CONSUMERS NOT STANDING FOR BETTER RESPECT & FAIRNESS AGAINST THIS DISRESPECTFUL CO !!!
I have been customer for about 36 year with Comcast, never a problem until now. Comcast put a advertisement the cover my computer, with bright colors and they move passing side ways which give a migraine. I have call three time and not solution. I want to let anyone know that we are paying for he cable not to get advertisement. I find this an intrusive aggressive and controlling system that Comcast use for the customers. So. Lake Tahoe has a company Charter where you get cable without contract, and you can cancel it at any time or call and get it back. Comcast, AT&T make you signed a contract and if you want to cancel they charge you an arm and leg. The Government should not allow that. Not difference that when you buy a pair of shoes and take them back to the store, you get your money back. We should start a movement to stop the abuse of the companies, they are getting our money for the service and we should not be penalized if the service is not good or we need to move to other place and canceled.
This company turned an account over to a collection agency in my wife’s name and we have never had an account with them. We don’t even live in an area that Comcast services and have spent hours and hours being transferred to people that can’t help us. I have a very low opinion of there customer service right now and I guess were going to need an attorney to get this rectified. Sad when they make a mistake of this magnitude and have no one to help.
I have the same problem as Bill. No account, never had service, never received anything but comcast and then I received a notice from a collection agency! Customer service on the 800 number was no help!
I am contacting the corporate office because I was not helped or satisfied with the customer service representatives that I spoke with. I called in because I received a collection notice in the mail for a service I had suspended. When I moved, I contacted customer service to have my service placed on a “hold” until I moved into my new home. I informed the CSR that I would be placing my service on hold for about 3 – 4 months because I was waiting for my house to be ready for me. Once I moved into the new house, I contacted Comcast and wanted to reconnect my service but at that time I was told my bill would increase by about $20.00 a month so I cancelled my service. Shortly after, I received this collection notice for $62.10. once I received the notice, I contacted customer service. The first lady I spoke with, Anna in the billing department, wasn’t very helpful at all. All she told me was that she was sorry that she couldn’t help me and transferred me to a supervisor. Once I spoke to the supervisor, Ashley, ID#999474, she informed me of why I received the notice. Ashley told me that when I called to have the service cancelled it was pushed to a future date, around 10 days later when they placed my service on “hold” and that there was a $5.00 charge per month for the hold (which I was specifically informed that I wouldn’t be charged for the hold). Ashley credited my account for the $15.00 incurred over the period of 3 months when my account was placed on “hold” since I was misled. She continued to tell me that the remaining balance was for the money charged to me once the “hold” was lifted. I never called to have the hold lifted nor did Comcast contact me or let me know that they were going to be charging me again. My service wasn’t even connected, to my understanding. The reason I am contacting corporate is because I don’t feel that I should be charged for something when I believed I wasn’t going to be charged. I was never informed that I would be charged or my service would be turned back on until I called and turned it back on. In fact, I was told by a CSR that I over paid prior to placing my service on “hold” and that I should receive a credit upon lifting the hold due to overpayment. I would really appreciate someone helping me with this issue. I am not willing to pay for the fact that an employee from Comcast misled me to believe that “everything would be no problem at all” this seems like a major problem to me!
I fully understand how one would be tempted to feel inadequate when viewing the statistics of a seemingly behemoth conglomerate such as Comcast/Xfinity; but, please consider this. For this or any other company to maintain that exclusive position they must have a customer base. As a customer our attitude should be if you are willing to provide a service at a reasonable price, we in turn will allow you to keep your position as King of the Hill by purchasing your product. Which means we must be willing to go without the use of their products until that company is willing to negotiate in good faith at the table in the marketplace of supply and demand. The strategy has historically been known as boycotting and it works wonders at getting the attention of the Comcast of the world. It requires solidarity, commitment, and sacrifice. The lost a few dozen customers is no big deal; but, imagine the raised eyebrows when those mere dozens are multiplied into hundredths of thousands, even millions. Customers insisting that this company operate with integrity or risk being shut down as a result of lost business. So we must resolve to tap our sphere of influence: Our mom, dad, brothers, sisters, nephews, nieces, cousins, neighbors, coworkers, friends, where we eat, play, work out, etc. This is the one power play of leverage that big business will acknowledge as a force to be reckoned with. Without it we’ll have to accept their protocol for doing business is to continue insulting, ignoring, and abusing us the very source of their success.
Comcast History
Comcast Cable originated in 1963 as American Cable Systems. ACS was founded by Ralph Roberts, Daniel Aaron and Julian Brodsky. The company incorporated in Pennsylvania in 1969 as the Comcast Corporation.
In 1996, Comcast launched Comcast Online, a broadband internet service. Comcast currently provides broadband service to over 18 million customers.
In 2002, Comcast paid $25 million to the University of Maryland to name their basketball arena the Comcast Center.
In 2009, Comcast bought majority ownership in NBCUniversal. Comcast also owns interests in E! Entertainment, the Style Network, G4 and the Golf Channel.
In 2010, the company won a Consumerist award for being the worst company in America.
Comcast is currently the largest cable and internet provider in the US. They are also the third largest home telephone provider.
Fellow Citizen / Consumer:
I fully understand how one would be tempted to feel inadequate when viewing the statistics of a seemingly behemoth conglomerate such as Comcast/Xfinity; but, please consider this. For this or any other company to maintain that exclusive position they must have a customer base. As a customer our attitude should be if you are willing to provide a service at a reasonable price, we in turn will allow you to keep your position as King of the Hill by purchasing your product. Which means we must be willing to go without the use of their products until that company is willing to negotiate in good faith at the table in the marketplace of supply and demand. The strategy has historically been known as boycotting and it works wonders at getting the attention of the Comcast of the world. It requires solidarity, commitment, and sacrifice. The lost a few dozen customers is no big deal; but, imagine the raised eyebrows when those mere dozens are multiplied into hundredths of thousands, even millions. Customers insisting that this company operate with integrity or risk be shut down as a result of lost business. So we must resolve to tap our sphere of influence: Our mom, dad, brothers, sisters, nephews, nieces, cousins, neighbors, coworkers, friends, where we eat, play, work out, etc. This is the one power play of leverage that big will acknowledge as a force to be reckoned with. Without it we’ll have to accept their protocol for doing business is to continue insulting, ignoring, and abusing us the very source of their success.
Comcast is the worse company in the world… They lie and con everyone out of their money and make you feel helpless. We need to escalate our problems to corporate to get things changed… Don’t stay quiet and take it!
I need to contact a representative from your EveryBlock website. I am being targeted on that site we need to talk about it.
Thank you and sincerely,
Jeffrey Littleton
I am a new customer as of 12/1/15. I switched from Knology after 10 years and am very upset with the service that I have received so far. First when the guy came to do the install he couldn’t do it and told me I need to get a electrician to put in a ground rod and wire so I did which cost me $150. Then he came back to do install which I ordered the bundle package phone, internet, and cable. He said the order did not get put in right he had to call home office to have them fix it then they gave me a higher price than I was originally quoted which is why I transferred my service in the first place. Then the installer told me it would be 2 days for my phone number to be ported. after 2 days I still have no phone!!! I called they finally got my phone working and after 2 hours my phone does not work again. This happened for 5 days!!! After several calls and each customer service person resetting my modem still no phone!! I finally told them I want a tech to come to my house asap!! So today I am now sitting and waiting for a tech with no phone! I am so unhappy with the service I have received through Comcast. I have never had this problem with knology!! So upset I switched!!!
What is the matter with your service? Why don’t I have TV yet? Why are your people so incompetent? Why don’t they do what they say? Why should I keep Comcast?why is there no phone number to anyone who has even half of a clue?I’m at the end of my patients your people lie to get you off the phone then do nothing they said! This is fraud! I expect free cable for a year for my lack of service over the past 2 + years of cable going out every 3 months. What in the hell is wrong with you people? The worst service ever no customer service just lies!
I have been a comcast customer for quite sometime,several years. I have had more problems with this service than I could begin to tell you.the equipment box gets replaced every 3-4 months wich usually leaves me without television for a couple days up to a week or more, while we find a box that actually works. I have had absolutely terrible service and response to my complaints. I should not have to replace equipment and loose all of my recorded programs every 3 months! The level of anger I feel is unmeasurable. With the level of problems I’ve had with service I still get no priority and must always wait for a week to get service again, this is unacceptable! I don’t understand why your service is only good for a couple of months at a time. This will be the last time you will give me a piece of CRAP box, I am going to switch to another service so I don’t have to deal with this again! I have the complete package all premium channels phone internet ect. I have nothing good to say about your company, and will be a very loud voice against Comcast from this day forward. I would recommend that no one ever get Comcast service unless they enjoy frustration. I work 6 days a week 12 hours a day and woke up this Sunday morning to no television wich means no football on my only day off, thank you for that. As you can probably tell I am very angry. I am going to blog my experience with your company on all social media sites,and try to help people avoid the problems that I have encountered. If you don’t resolve these problems your company will not survive, your service and response time is horrible your call centers are staffed with incompetent people who read a scripted statement that resolves nothing your model is broken and your managers are inept the market will ultimately remove Comcast unless change is made, obviously from the top down.
My above email was deactivated 10/27. I contacted technical support who told me that it was cancelled because my email was attached to our previous account which was cancelled in June 2015 as we moved. We, however, also have Comcast at another home where we permanently relocated. The agent said the email transfer would take 24-48 hours. On 10/28 I called technical support to check on the status. I was transferred three times, the line was dropped twice as the calls were being transferred,and the support staff whose English was not a first or second language,was trying to be helpful but couldn’t provide any answers as to the status or when the email address would be transferred to our current account. They also said my email address was one that I have never had nor recognize. On 10/30, I was on the phone for four hours with technical support, and the Customer Security Assurance Team supervisor told me I just have to wait until someone calls me to tell me the email was transferred. During the four hour marathon, I was disconnected four times and transferred four times only to end with ‘wait for a phone call’. No one can tell me the problem with transferring the email account from one Comcast account to another, why it takes more than four business days, nor can they give me a time frame for completion/activation. This is the worst customer service I have ever endured-Verizon, here I come!
I’m not sure where I should start. I signed up with Comcast May of this year. I purchased the X1 promo packet which includes the home security system. I thought this was a great idea that Comcast offered this bundle and it was the first time that I’d heard of the security system. So made the switch from ADT to Comcast. As of May I have had nothing but one bad experiences after the next with this security system. My system has not functioned properly since I purchased. I have had more than 15 technicians sent to my residents and after multiple request not one supervisor has shown his or her face to resolve these problems. I had to have three of the so called indoor outdoor camera’s replaced because they filled with water, 4-5 sensors replace and the touch pad replaced. The system continues to malfunction. Today the camera’s are out again and a zone sensor is not working. Technicians were just here two weeks ago regarding this continuous problem. I have spoken to dozens of Comcast reps and reps from home security tech support and all they can seem to do is continue to send out technicians offer account credits but cant resolve my problem. This is not the way you treat customers. there is no sense of urgency with getting the issue permanently resolved. They push you from one rep to the next with absolutely no respect for my time. I have made calls and even sent an e-mail to the cooperate office with no response. I contacted cooperate today to inform them of this problem and was reassured that someone would call by the close of business today. Comcast I know that these complaint don’t mean much to you because to are dealing with thousand of customers and one more complaint wont make you or break you. But I will keep pushing this until someone other than a Comcast customer service rep and tech support rep addresses this issue. Contacting the media if necessary. I am paying for a service that has not been of any service to me and you don’t care. WE DO NOT FEEL SAFE IN OUR HOME USING YOUR HOME SECURITY SYSTEM! And your recovery process is totally unacceptable. I hope to her from you soon.
Disappointed Customer
your company are nothing less than crooks and someday someone will brign a end to all of you
Comcast cable do not live up to it’s word they send these reps around advertising cable , saying “WE CAN WORK AROUND OLD BILLS” it is not so I’m in college all homework is on the computer they cut me on after they said they couldn’t, turned around cut me off in two weeks for that same old balance paid that then said oh other accounts was at the address what do I have to do with other accounts? you are the ones who connected,the cable they not in my name plus your the ones sending these scam arts around trying to sell your cable if anyone know like I know don’t bother with comcast their misleading in all aspects of communication Verizon here I come I have to pay a $200 deposit but its well worth it then to deal with misconceptions!!!!!!!
I had foreseen a possible issue prior to today. Months ago I was advised by my property management that they will be ending all relationships with Comcast soon due to the constant service interruptions and customer service issues. Our community had some sort of a contract with Comcast which resulted in a discount to us (Paying customers). I immediately called Comcast and spoke with corporate escalations who promised me that when the change over took place, I would not have any interruption in service, and that I would not incur any additional charges or fees. She advised me that Comcast will wait out my current personal contract, and when it expired I would have to renegotiate a new contract at that time. I currently have no cable as Comcast has turned off my cable, I called customer service and advised them what was promised by corporate earlier. Customer service only added insult to injury as they stated there are no notes on my account from corporate to confirm this and they stated they can turn my cable back on if I agree to additional fees.and a new contract. My cable will remain off until I agree to new terms? I not only have been lied to, I feel they are holding my TV cable hostage in an attempt to make more money. Bad, Bad, Bad. Please honor your previous arrangement and fix this. There are 2 options on the table – Live up to your promise or I and many others will cancel service, and then contact every ombudsman, news team, and problem solving agencies available. I take being lied to as a personal attack.
If you only knew my frustration……..my grams is 90ish and the only way we communicate while I am at work is by phone, and since her vision stinks phone is the only way I can appease ME!!! Soooooooo, our Comcast phone service seems to be the only victim upon our triple play that we pay religiously by the month……..I AM sick and tired of getting NO results!!! Only 1 hair away from Verizon!!!
We were scheduled for a service tech to come to the house on Sunday August 23 between 12 noon and 2:30 pm. As this was a work day I had to take time off to be there. This appointment was confirmed three times prior to Sunday. At 2:30 the tech had not showed up so I called customer service. The first two times I got the call center in the Philippines. Both times I asked to be transferred back to the U.S. and both times was refused. I explained this was a law, that they had to transfer me back- might as well of been talking to a tree. Finally on the third call, I got a US rep. Explained that the tech never showed up even though the time and date was confirmed. She said Comcast had called at 2pm to cancel. They called my husbands phone not mine. Call went to voicemail as he was mowing and didn’t hear it. Asked her why my number wasn’t called as it is the contact number for the account. Registered my complaint, explained I took off work, lost wages. She had another lady call me to reschedule. This woman had the phone manners of a pit bull. I told her the time frame that I needed the tech for, with a one hour window, she replied “I don’t care what you need, we don’t work like that”. Told her that I didn’t see them working at all. She offered me a $20 inconvenience credit. Really?? I work a federal job. Weekends are mandatory and I have 2-3 days a month off. I don’t need this bullsh*t, but the In the area I live in I can only get Comcast. I would change if I could. So rescheduled. Lets see if they show up this time.
About two or three weeks ago, we signed up with Comcast for their Triple service with TV, phone, and internet. We have received 4 different install dates. This last time, a guy showed up and different even speak English. He put me on his cellphone with someone who did speak English. This person asked me if this was a new install and when I said yes, he advised me that the install could not be done today because they had to run a cable under the sidewalk and the guy they sent out couldn’t do that. I told him I was going to call their customer service and while I was on hold for almost 30 minutes, the tech left without saying a word to me. The customer service rep advised me that we have three options: 1) put me through to technical support; 2) get the service installation re-scheduled; 3) cancel the order. There is an appallingly apparent lack of concern for the customer with this company.
I don’t see how a company stays in business when they make it so difficult for the customer to get the product to begin with. Since this was some kind of a partnership with Verizon, I am also contacting Verizon to let them know what kind of business partner they are working with. What a pain!
called to make payment arrangements with Comcast a week ago to make my payment online due to a financial emergency on the 6th of August which I did, then Comcast took $256 more dollars out of my account the same day, this overdrew my account and caused other payments to bounce with overdraft fees. The customer service women was very very rude and refused to help me, I asked to be transferred to customer loyalty department and she said “for what reason, they aren’t going to help you either” and would not transfer me, I called back and I finally got a decent customer service man and he said the money and the fees would be refunded on Saturday and this has not yet happened…I am switching providers…no wonder they have such a bad customer service reputation! I now have no money for my daily meds and I am $300 over drawn on my account plus other payments have bounced because of this as well! WRONG WRONG WRONG!!!
Does anyone have the number to the corporate office
I have filed a complaint on mother day of this year that a comcast worker came to my home and started sreaming at me and yelling out all of my information as he was standing in the middle of the street outside of my home. I had family members over as it was mother’s day. That was a very big HIPPA VIOLATION.
He was alo swearing at me. Comcast never did anything about this. I have caloled several times and still nothing. They have shut my service now because I was given false information that if I canceled the home security that I would not be charged and anything prior would be off my bill. When I called them they told me that the person that gave me that info was reprimanded for this but say I still need to pay over 1000.00. They also told me that she lied to make a sale. I argued with them that that should have nothing to do with me or my bill and I should not have to pay or owe that!!!
Again I got nowhere with them. I don’t know what to do or who to contact. I am also looking to take them to court for the harrasment of the comcast worker that was acting crazy towards me and sreaming all my info.
Comcast sent 3 techs to my apt..only in reality sent 1…had no idea who the others were.
One insisted to make a point, kept tapping my shoulder.
Called security..no clue what happened after that
They called me a cracker a** bit**
Comcast is the worst company. They lie!!!!!! I set up an appt to upgrade to X1 on monday they scheduled the upgrade for friday. A subcontractor came out and stated I needed to pay $100 per line (x3) to have him change the wire/cable. WHAT?
I called comcast, thought I spoke to supervisor (probably a lie) they said they would send a genuine comcast tech out that day, they never did. I called back, got the same run around they never sent out the next tech and never doXXXXented the whole situation in my acct like they said they would. they lied again the next day as well!!!!!!!
I was very patient, but not anymore…going to Direct TV!!!!!!
AND I WILL TELL AS MANY PEOPLE AS I CAN ABOUT HOW COMCAST LIES!!!!!
attention BETTER BUSINESS B !!! comcast customers need you to investigate many accounts discrepancies, by the comcast workers…… “good credit records are been stained” by comcast representatives!!!! if CEO’s can’t act on this, let’s contact the BBB, maybe the can help!! and also the tv news investigators; we’ll find someone who’s willing to listen.
You are very right comcast is the worst company on earth and the reps don’t know what r they doing they lie and don’t help customers the worst customer services ever
been a costumer for 2 Months ONLY and ONLY have Internet Service…My Bills are more than $300 dlls A MONTH due to a salesman shipping non requested equipment and services, BILLING DEPARTMENT ARE TOO LAZY TO REVIEW AND CORRECT, HAD THIS ISSUE SINCE MAY, AND NOW THEY INTERRUPTED MY SERVICE. THEY SAY IT’S NOT A PROBLEM TO THEM TO LOSE CUSTOMERS AS IT IS NOT THEIR COMPANY THEY JUST WORK THERE. …KEEP YOU ON HOLD THEY COME BACK WHEN THEY WANT TO, AND DO NOTHING, I REQUESTED AN EXTENSION NUMBER GIVEN TO ME BY A SUPERVISOR AND THEY REFUSE TO CONNECT ME THERE. …. ATTENTION!! CEO’s!!! …..MIND YOUR BUSINESS AND MAKE YOURSELVES PRESENT BY SURPRISE OR HAVE NEW PERSONAL TO MAKE SURE THAT THIS WORKERS THAT YOU ARE PAYING A SALARY TOO, DO THEIR JOB, ……. INSTEAD THEY ARE LOSING YOU MONEY AND CUSTOMERS…….. “YOU ARE PAYING THEM TO DO THIS TO YOU”!!!!
I have along outstanding overwhelmed history with Comcast. I’m really exhausted with all my issues concerning my service. I don’t trust nor have a good relationship with customer service. I have been lied to extensively. I have waited for repairman service that never showed up, wasting my day. They keep going up on my bill, and when I am to receive credit. That statement amount is different. I just recently made a payment on my bill. The money was never taken out of my account. The next thing I knew my service was disconnected, but the money was still in my account. A couple days later billing representative called me. They need a payment or my service will be disconnected. I told them you already disconnect my service, the money was available in my account. So now they want more money in order to restore service. Sometimes I have to hang up with one customer service, and call back to speak to someone else for different results. I’m tired of trying to communicate with people who don’t understand my English language, and I definitely have a hard time understanding some of their language too. I used to like Comcast they do offer a lot. But the customer service is horrible they lie to much. I am tired of spending most of my time on the phone trying to correct problems. I don’t watch much TV the only thing missing for me is the Internet and home security it was nice. But to deal with the hassles it’s not worth it. I just hooked up clear TV up to my big screen and call it a day. It would be nice if Brian L. Roberts CEO would reach out to his customers… I know he’s a busy man, but we should be able to reach his office. He should read a lot of complaints. That’s if he really cares, and not just about the profit of making money… The customer service claims they don’t even know the corporate office telephone number. So they say don’t know who the CEO is either. It’s not until I filed a complaint, and someone call me from the corporate office. This is the way I learned your phone number. I had to file a complaint with the board of public utilities. To get started with my complaint. Now if the corporate office read this complaint. Please don’t hesitate to call me, my number is on file. Find me by my email thank you.
I am frustrated disgusted overwhelmed. With customer service and outrageous high prices.
Edit errors from first post comments complaint.
I have alono outstanding overwhelmed history with Comcast. I’m really exhausted with all my issues concerning my service. I don’t trust no I have a good relationship with customer service. I have too many lie to me. I have waited for repair service that never showed up, wasting my day. They keep going up on my bill, and when I am to receive credit. That statement amount is different. I just recently made a payment for my bill. The money was never taken out of my account. The next thing I knew my service was disconnected, but the money was still my account. A couple days later billing representative called me. They need it a payment or my service will be disconnected. I told them you already disconnect my service, the money was telling my account. So now they want more money in order to reconnect service. Sometimes I have to hang up with one customer service, and call back to speak to someone else for different results. I’m tired of trying to communicate with people who don’t understand my English language, and I definitely have a hard time understanding some of their language too. I used to like Comcast they do offer a lot. But the customer service is horrible they lie. I am tired of spending most of my time on the phone trying to correct problems. I don’t watch much TV the only thing missing for me is the Internet and home security wasn’t nice. But to deal with the hassles it’s not worth it. I just hope clear TV up to my big screen and call it a day. It would be nice if Brian . Roberts CEO would reach out to his customers… I know he’s a busy man, but we should be able to reach his office. The customer service claims they don’t even know the corporate office telephone number. It’s not until I file and complaints, and someone calls me from the corporate office. This is the way I learned your phone number. I had to file a complaint with the board of public utilities. To get started with my complaint. Now if the corporate office read this complaint. Please don’t hesitate to call me, my number is on file. Find me by my email thank you.
I am frustrated disgusted overwhelmed. With customer service and outrageous high prices
Comcast has the the very worst business sense of any company I know, they treat their customers like dirt and have no respect for them even though we’re spending our money for their service. They also need to stop outsourcing and get people that speak english so you can understand them and not have to repeat everything ten times because they don’t understand English either. When they make appointments they are never kept when they are supposed to be, then they make you set and wait and when you call keep you on the phone forever, then lie to you over and over again. I have been a customer for a long time and I’m now looking for a different company, but they don’t seem to care. Shame on you Comcast for being so uncaring.
Comcast sucks, my bill go up every month, and now I have 4Small black boxes in my house, I never had no problems until now. Can’t see no cable in kids rooms are my office and kitchen. I’ve been calling comcast all night and day trying get my service back working. I’ve call Corporate office three times today. I will be looking for another provider. please go away with Comcast. They suck. Service no good.
My daughter just relocated to Harrisburg for her job.She set up an appointment last week to have Comcast install her cable and Internet connection. She was given a time frame of 10:30-2:30 today June 22.She gave them My cell number to call because she was working and could not receive any calls. (I drove in from Pittsburgh to be here for the installation) So what do they do the installer called HER cell and of course didn’t get her and left a snippy message that she would have to reschedule, I WAS HERE WAITING . She called and was told she would have to wait till Thursday, even though they would be back to this building later in the afternoon to install a co- workers Internet. She asked if they could also install hers at that time because it was NOT OUR FAULT it was COMCAST’s mistake!She was told no! I called to see if something could be done so I could go home! I was promised someone would call me within a 2 hour window—3 hours later I called back and was told the tech order was not even put in HE promised me he would do it and someone would call me in a 2 hour time frame AND 3 hours later I called back! This time I got a very nice lady that told me nothing either one of them did or didn’t do was right. She was trying to get me set up for emergency setup for tomorrow when we were DISCONNEDTED. So at 7:15 I am calling back having spent my ENTIRE day waiting for Comcast! This one tells me she can get me scheduled for emergency setup for tomorrow Now my window is 12:00 to 5:00- seriously!!! Then she tells me that the installer DOES NOT have to call me to tell me he is coming or that he has arrived.. How is he to get into a secured building if I do not go down and open the DOOR!!There is no intercom system! She tried to argue with me that that was policy! So now I have wasted two days waiting and what am I supposed to do -wait in the lobby from 12:00-5:00?????What a way to run a business, no one knows anything
So….earlier in June I received a letter from Xfinity Home Security that they were no longer going to monitor Carbon Monoxide due to their faulty detector.
The letter indicted that on June 15 Xfinity would be disabling all Carbon Monoxide Detectors and I was to send back the defective detector.
So when I attempted to remove my CM Detector my Security Touch Screen started beeping indicating that there was tampering with the CM Detector.
Immediately called Xfinity Tech Support and they promptly rebooted my touch screen and the error was gone and the Tech instructed me to remove the detector and mail it back, this was at 11:30AM. Placed the CM Detector in the mail and went on with the party preparations.
9:04 PM the Alarm goes off…run upstairs to the touch screen and abort an apparent Carbon Monoxide Alarm!!!! THEN the Police promptly arrive and three Fireman……
Called Xfinity Tech Support AGAIN and they told me it was HIGHLY unlikely that the system could get an alarm while the CM Detector has been removed….REALLY???
Tell the three Fireman and Police Officer that are in my house right now…..Bottom line Xfinity told me that they could NOT guarantee that the alarm will not go off again until a Tech can come out and troubleshoot.
An ER Ticket was created to escalate the issue and you gave me a window of 4-8PM on 6/21/15 and I left my Dad on Fathers Day to make sure I was there for the tech…NO ONE SHOWED or CALLED.
Called again after 8PM and was told by a Supervisor that they were in touch with the tech and they would be there in an hour……and NOTHING….called back again and was told the same thing and NOTHING.
I feel disrespected and lied to…………on the phone again this morning and another ER Ticket has been escalated……CAN SOMEONE PLEASE CONTACT ME AND GET THIS ISSUE RESOLVED.
Since May 20th I have been trying to have my e-mail accounts moved to our second home account. (For our main house, we switched to AT&T because we got more for $50 a month cheaper!!! Unfortunately Comcast is the only service available at our second home.) I have called about six times and got different answers each time as to how to do this. I even have a ticket # so they can go right to the account. On May 28th I cancelled our old account, because I was told that the e-mail accounts couldn’t be transferred unless the account was closed. I was promised that the accounts would be transferred within 72 hours. On May 30th I could no longer get into my e-mail account.I called Sunday and Monday and they keep telling me it’s being done as we speak.I’ve spent hours on hold and am really disgusted with Comcast. SOMEONE HELP ME!!!!!
My husband had a computer repair business he worked so hard to take care of me an are four kids. We need insurers so he applied with comcast. After some time and all of hopes he got the job past all the test ,given a truck and tools . He was told that he had to shut down his business so he did. Three mouths later they called him in and fired him. Over a 15 year old background they knew about before they hired him.now we have no income. How could they do this?
I am so disappointed in Comcast Service. I have been a customer for years. I lived in Jacksonville, Florida for years and never experienced such problems since I moved to West Palm Beach, Florida. I have spoken to several representatives with many problems I have had with my cable and service. The first problem having something almost added to my cable that I did not order, I caught it and had it removed. The new cable x1 Platform I have had so many problems and I am not happy with it. There has been so many notes to the problems and have spoken to so many representatives. When they changed to the X1 Platform the installers did not give the new remotes. This part of the problem. I can’t understand why they should be professionals and did not know to do that. I have been using the new X1 Platform service since the beginning of May and using the wrong remotes.
There is more I can say but it would be a book, just look the notes. Again, I am very disappointed with Comcast.
Karen
):
I live in Houston, TX and Comcast has made so many mistakes that I have been without service for nearly 3 weeks. I only needed to transfer services and now we are in our new place with no TV or Internet for nearly 3 weeks. When I called to transfer service the week of 4/12/15 , they assured me that my new location was cable ready. We found out on 4/18/15, that my new location was not cable ready. They booked an appointment a whole 8 days out to 4/27/15. I called Comcast 4 times on this day. I confirmed my appointment through the automated system, spoke to 2 reps, and then a supervisor. Everyone said something different. The technician’s notes stated that he was at my location. There was no phone call or door hanger left at my door. I was a customer service supervisor for 5 years and I know what happens sometimes in the field. There is a GPS tracking system on the trucks and the techs ride by,get a description and leave.Anyways, after speaking with 2other reps , and a new supervisor on 4/28/15, it was discovered that the new number that I gave the rep during my transfer call was never updated and the tech was calling the number of my deceased grandmother. I asked them to pull the call, because I know all calls are recorded. The next day that I could get service is 5/5/15. We are now at nearly 3 weeks to a month without service and there is nothing anyone can do. I am 9 months pregnant with an apartment full of boxes, and I’m in Grad school with no TV or Internet. At this point I am so tired and frustrated that I have just let it go. Once the baby comes and I’m home for maternity leave, I will close my account and get services elsewhere. I have already been approved for ATT U-Verse. My elderly uncle is also having issues with his services and we are considering switching him as well. My mother’s boss has already closed his business account with Comcast due to many issues and poor customer service. This is unacceptable and is an experience that I will never forget.
I placed an order for new service via the Comcast website today on 4/17/15.
I searched for special offers on the website according to zip code 08260.
A special Triple play offer of $79.99 p/month with a $300 Visa card was offered and I placed my order accordingly. This offer was good until 4/19/15
Received an email later that I needed to contact Cust service regarding this order.
I was informed this offer was not available so they offered me something else but at a higher price.
When I complained about this being a “bait and switch” and false advertising, the supervisor still denied my this offer.
As of this writing, the offer is on the Comcast website.
A formal complaint will be made to the NJ Div of consumer affairs,office of the Attorney General for false advertising.
I would like someone in authority at Comcast to respond to this matter.
I recently had a Comcast Serviceman at my home and would like to let you know what a perfect young man he was. Very helpful and knew what he was doing. He is from the Nottingham address in White Marsh, Md. area, his name is Cody Loher. We need more young men like him in your employ.
Jane Kreider
* Morning Star Ct.
Baltimore, Md. 21206
Sir or Madam:
I discontinued XFINITY triple play service on Dec 16,2014. You sent a final bill to me shortly after. I dispute that bill and sent a letter in January 2015 explaining my position. The letter was either lost or ignored. Please give me a name and street address of a responsible person who can review my claim. Your latest bill threatened to send my bill to a collection agency. I reject this as the bill is in dispute.
Anthony J. DeFalco
I have been a Comcast customer for years & my renewal was coming up. Because I have had several billing descrepancies,etc. I wanted to be proactive when my renewal came up. On January 20, 2015 I called to see if they could keep the billing services/amount the same as the previous year. 45 minutes later they worked the #’s, etc. and were able to keep my services/package/discounts the same for one year forward. The customer service rep confirmed these would be good for one year forward until 2/27/2016.
Today, 2/28/15, I received a Comcast bill on Gmail, & the bill did not reflect our agreement. It was over $50 more than our agreement. PLUS there were a couple extra charges (see below). I called customer service and they said they didn’t have that promotion to give…they could not honor the agreement that I made w/rep on phone in January. After an hour and a half later, the rep advised they could do it, however, with a two year commitment, 2nd year would increase. The rep in January clearly told me it was a one year commitment. I’m not doing it.
This SAME month: Comcast issues w/wi-fi. Tech came to my home & replaced wi-fi with their combo wi-fi/router & advised there would be no change in my bill…absolutely no extra fee. They graciously told me I should not have had the issues I did with the wi-fi & gave me a $30. credit.
On the same (gmail) bill mentioned above I was not credited $30, but actually debited $30. Also, there was a new (separate) $10/month fee for “internet” for the new modem/wifi…
When I asked billing for a corporate tel# as they should know about my experiences, I was told there was NO # and they gave me a PO Box in Chelmsford Massachusetts. I tried the resolution department & they were even worse to deal with. Would not provide me with corporate #’s either.
Anyone know of a decent cable company other than Comcast???????
Comcast is full of XXXXX there’s never a supervisor to speak with they keep you on hold for days. They hang up on you. They tranfers you to different departments and never resolve you issue. I hate that company hope flops down the tubes..
Comcast is the worst run company I have ever dealt with. I had their service for many years and had a major issue which I could not get handled with their normal customer service personnel. I called the corporate office and they gave me a person that I was supposed to deal with that would handle my issues. I had one 5 minute conversation with her. For several days she did not return my calls. I am now with Directv and they were wonderful to deal with. Their rates are much better than Comcats too.
DO NOT USE COMCAST IF YOU DON’T HAVE TO !!!
About a year ago I got in contact a person about a Bill in my name. I filled out the required forms and the proof asked for to show my address at that time to show it was not my bill.
I was cleared. But that bill shows on my credit report and I would like it removed now!
I agree with the persons comment just before mine…..The local staff for COMCAST in OREM , UTAH, are wonderful….but YOUR SERVICE, AND THE ABILITY TO CONTACT AN INTELLIGENT,ENGLISH SPEAKING SERVICE PERSON IS NEXT TO IMPOSSIBLE.
RIGHT NOW THE PROBLEM I HAVE MUST BE SOLVED WITH MY INTERNET, OR I HAVE NO OTHER CHOICE THAN TO CHANGE TO A DIFFERENT COMPANY….I NEED HELP BADLY!!!!! I FOLLOWED ALL THE DIRECTIONS FOR A LIVE CHAT THAT THE OREM OFFICE STAFF TOLD ME TO, BUT BECAUSE I HAVE NEVER DONE ANYTHING LIKE THIS BEFORE AND NEEDED A PASSWORD TO CONTINUE…I’M STUCK!!!! HELP
Switch to another company if you can. I did!!!
I was told by the local Xfinity office to follow these directions to have a live chat regarding a problem with my internet that they could not solve. HOWEVER, they did not explain about the user name and password, so I am not aware of my password and cannot get past that step for HELP!!!!!! I have followed all of the directions from the people in the Orem, Utah office, but nothing was said about needing a password. PLEASE HELP ME…IT IS IMPOSSIBLE TO GET THROUGH TO COMCAST, SO I CAN RESOLVE MY PROBLEM. OTHERWISE, I GUESS MY ONLY SOLUTION IS TO CHANGE INTERNET SERVICES… PLEASE HELP ME, my problem is serious…..and I need help. Lynette Anderson 801-763-**** or pla***@gmail.com
Comcast has the most worst expensive service on earth there’s no plans for senior citizens most of the basic plan offered is the same thing you get for free with your converter box. None of the staff is on the same page you will get a different answer for the same question by staff if you want to serve the customer you should have information that will help keep the customer stay with comcast and not look for other companies. Your service stinks looking for alternative co that has respect for seniors on a fix income that will not rape senior’s with high prices.
Just want to add my horror story… have been having problems with internet and cable signals for over a year now and just getting worse. Have spoken with several techs lately who have tried to troubleshoot problems of 225 code and On Demand errors siting
“need subscription” to channels that we get and have been getting in our line-up for years now, such as Fox 45.
Have recently been told that the line-up we contracted for has become obsolete, and Comcast is killing service for these channels, even though we’re getting increases whenever they see fit, and no extra services.
We have two small digital boxes and two large converter boxes, and channels are being deleted on all. On Demand channels are also being interrupted, or actually discontinued, but we’re still paying for the same service.
I have been told that On Demand is curtesy programing, so since it’s “extra,” we cannot be compensated if we no longer receive the service.
Hoping to leave comcast as soon as possible.
DOES ANYONE FROM THE COPORATE – CUSTOMER SERVICE DEPARTMENT – READ THESE COMMENTS?
I HAVE YET TO READ A ‘REPLY’ TO ANY OF THE VERY LEGITIMATE ISSUES RAISED!!!!!
I do not think so. I called the corporate offices with my problem and the person that was supposed to handle my problems did not get it handled in 4 days. I am now with Directv and they were great to deal with.
Switch today!!
I am now experiencing the 4th or so major outage in the past 6 weeks. Tonight it is just the cable TV, but in the past it has been in addition to TV, both internet and phone. I don’t know why you are having so many issues in this area, but I want to know when you are going to start refunding me for the hours lost?
I am shocked COMCAST sponsers/funds Al Sharpton’s organization!
I wish I had looked at the comments before making my phone calls. First I could not get through to Comcast and each time the prompt offered a customer service person I was cut off. I am now working on a letter to Tom Karinshak, Senior Vice President of Customer Experience at Comcast as well as the CEO, CFO and COO listed above.
Basically I was on the phone for over an hour and transferred 5 times and each time I had to start over. By the last person I had lost my patience and while that person SEEMED to know what they were doing, I was ready to call CenturyLink to see what they could offer.
What a difference!! I got all my questions answered by one person in less than 14 minutes. If you are reading this and thinking of going with Comcast/Xfinity, consider another service provider. You have been warned!!
I am reading all of these complaints and it is utterly ridiculous. I think my experience has been the worst of all. I plan to file suit against Comcast in the upcoming week. This company has no sense of “customer service satisfaction”, all they have is a determination to bill the customer and not care a flying rats tail about customer service ON PURPOSE. My story is, we had a salesman sell us on this service when we moved into our new home. We thought the salesman was a friend. We decided before we got the service that we wanted to stick with Directv so we canceled it before it was installed. We were told to just allow them to come and install, try it out for up to 30 days and we could cancel / 30 day money back guarantee. We kept the service for 2 days and canceled. The service was still on, we ended up calling almost 30 times speaking to different people each time that told us it was never cancelled until past the 30 day money back guarantee date. We were hung up on several times during that time which happens to be ironic! We were told by each representative that the service was canceled and we would not have a bill. We got a bill for $584 for a package that cost $195; although we canceled the service in 2 days. We were told by one rep that they could not pull the phone records to confirm that we had canceled and by another rep that they could. We were charged a $660 termination fee. So we called in and requested an amount to keep the phone service, internet and alarm only. We were given an ala carte price for those 3 services of $90. The next time we called in, we were told that they don’t know where the “other” rep could have gotten those figures; that’s when I was told the phone records could not be pulled (of course not). So we were given a price of $97 with a much slower internet speed. Then, we were suspended for not paying the $584 bill. We went to the store and spent 4 hours there the day before Thanksgiving. The supervisor instructed us to pay $212 to get our services turned back on and she would help us, credit the bill, etc. We paid it although we owed them nothing. The internet still didn’t work. We went 2 weeks without being able to work (work from home). She started ignoring our calls. Since then we have called in another 8 times to always hear that they apologize that no one has handled this correctly, and then we get a $1,100 bill and another threatening suspension. To top it off, it has been 2 months and we are still being billed for cable which we have never had, but for 2 days. We have been told throughout these 2 months that the alarm price was $29.95 for a 12-month contract. I get transferred to the security department today to be told that my bill should be $121.47 per month and that I am in a 2 yr contract for alarm for $39.95mo. I told them that I was going to cancel this service and that I needed a supervisor to contact me back. Then my alarm service was turned off. Ugh!!! I have had it with this company. This is the worst that I have ever seen in my LIFE!!!!!! I plan to not only file suit, but to contact the News Stations, the BBB, and whatever State or Governmental avenue that I can go to put in a complaint against this company and I hope that everyone in the world know how this company does business. Enough is enough.
I have had your service for many years long before you became comcast or xfinity. I have had consistent problems with my internet being stable. I have had several techs in my home and quite frankly I am tired of your inconsistent service. The most recent appointment was in November and the tech of course could not find anything wrong.
I know several people that work for the company and I have been getting the same synopsis from them that the problem in in the NODE in my area. something is not right. The technician confirmed that it was not my wiring, the pedestal in my backyard nor the wiring in my home. IT”S THE SERVICE!! I have no control over that. I have given the company several chances to get the service working properly and it still is not. Mt only other alternative is to find another company to utilize internet with. I have a home based business and I need my internet to be stable.
There has been several occasions where I had to use my spouse’s Clear wireless box for days because the service was just that bad. My bill is not cheap and I will be sending a complaint to the Illinois General and the Commerce Commission as well as the Better Business Bureau and if I have to I will start circulating a petition to send to Washington to the FCC to get some action. I am sure I am not the only customer that has a problem with your service but this is not right how we are treated. You take our money consistently but the service you provide is extremely lackluster!!!
I have been told to change to the X1 service and I will not do that because it should not be necessary for me to change or “upgrade” my service to something else when what I have is not working properly. What difference will it make, I will have the same wiring, same yard pedestal and my home will not just up and be moved.
This is simply ridiculous!!
A very upset and frustrated “customer”
I cannot rent and On Demand new movie for $6.99. Comcast said I was over my limit when I called. I have never rented any movies from Comcast as of this date. My new bill which is due on 12/9/14 is for $204.00 and I am talking to them on the 6th of December. Apparently, they want to shake me down 3 days earlier for the balance due on December 9th. I spent 45 minutes waiting to talk to somebody in billing and over and over she was saying I was over my video limit. Not a clear explanation when I had never bought any movies online at all. Then I was conveniently transferred to the Technical Department and informed that since they transitioned over to a new billing system, the limits were lowered and this tech was going to up my limit. Still perplexed as to how, when I owe nothing on December 6th, I was over any limit. Nobody could explain but, this tech said he couldn’t do anything for me and said a supervisor was going to do it, give it 10 minutes and I should be able to watch the movie I wanted to rent. Ok, no way did that happen. I got back on the phone, got another tech and she again wanted all the info, you know name address, account number, and she could not help me said I needed to go back to billing and back I went. To make a long story short, the last person I talked to said oh, are you authorized on the account? Imagine 3 1/2 hours, 4 people and this one now wants to know if I am authorized to speak for the account. Exhausting, irritating and no reason for me not to have had the rental movie.
It has been almost a month since our internet and cable went out for 4 hours.
Since, it has not worked properly. I am not the only one on my street having this problem.
I try to pay bills and bam, gone, don’t know if the payment went through. I was ordering online, bam, don’t know if the payment went through. I call the company. Won’t be able to tell for a couple days. Great.
I have had Comcast out here four times. $10. tip each time.
Still the problem persist. The game went out while the guy were watching football.
I am still on hold trying to contact Comcast again.
They had the nerve to charge me for the last visit.
They know it is their fault. They also know I am not the only one on this road with the problem. I am stressed as I cannot get things done between calling them and redoing what didn’t go through. The service guys know it is not fixed before they leave. I show it to them.
Comcast needs to update their equipment. They refuse.
My bills are never the same. For some reason, there are different charges and when I go in and complain they may make an adjustment. Then they charge me for making the adjustment. Every change is charged. I am still on hold for the second person. They transferred me to Pa. billing and I am NJ billing. Another 20 minutes on hold. So far I’m been on hold for 40 minutes.
I’m so stressed. No one will help.
Just finished speaking with Comcast billing: They gave me a reference number for a review of the $27. charge for coming out and not fixing it.
I am switching to the dish!
If anyone is taking action and needs testimony let me know.
My advise to everyone on here is to go to the united States Attorney Generals office and complain! there is enough people on this forum to force the hand of the USAG office to investigate! Its clear Comcast rips off anyone they feel like! I filed my complaint and am doing the same with the BBB! Comcast straight took my money! Anyone that wants to join me in a class action contact me at 7405501109
Isaac I hear you I have had service problems for years and unfortunately they are the monopoly where i am any other company you have to sign a contract and then if there are still problems Comcast owns the lines and the major infrastructure so why change to new problems when you can still have the same old ones!!!
I have to agree with all the negative comments. An installer came out, only to say there needs to a line from curbside to the house. We called Corp – no problem, “We’ll install it on Friday.” Spent an inordinate amount of time with almost English speaking people who assured us the install was on track. Same installer came out – “Didn’t you tell them they need to trench for a line?” Told him we attempted to – about seven times.
So – a call was scheduled for this morning between 10-12. At 2 called, and was told no appointment was on the books. I went to the local office, which has posted hours for Monday, Wednesday, and Friday (they’re actually there, sometime!). The young woman got really nasty, telling me she’s gone way above and beyond to get the install. Really?
Had we another option, we’d trash Compost as a company.
One of the worst there is.
All I will say….Comcast SUCKS!!! Their service is worst I have ever seen. They must be the joke of the industry. Today, no TV or internet access for over 4 hrs. Tried calling, but their numbers all connect to the same “do-nothing” non-answerable number. Joke of all is, when they tell you to check on outages on your computer or tablet. How can this be, when it goes through their crap system. Could never get an answer, and outage projections went from 1 hour to 6 hours. This is 2nd time in 2 weeks Ive had to deal with this “Jerk” wanna-be company. Better yet, what if there is an emergency and I have their phone system. Screwed again. I think I’ll take this to our local “911” Board. But, DISH is my answer.
I have been a COMCAST customer since 1990…but now I’m done! I have received the worst customer service (lied to, hung up on, disrespected, overcharged) in this past year. I installed the new modem Comcast mailed me and went without a home phone for 11 days patiently waiting for them to “get it right”. They failed and had to escalate it to a “level 2 service call”. I was told I would not be charged for the call and they even gave me a credit on my bill for the days I had to go without phone service, a whopping $11. But OF COURSE I WAS CHARGED on my September bill and have been trying to get a credit ever since. I was told by a supervisor this morning that anytime a service tech has to come to my home I will be charged – EVEN IF IT IS THEIR FAULT!! (Jennifer G #1910697)
I am currently waiting for a manager in the billing department to call me back (sometime in the next 72 hours). I am not hopeful.
They only recourse I feel I have is to cancel my bundle and go with another company, write to the FTC and post this letter to you on Twitter and Facebook. If enough customers leave and it hits you in the wallet they way you hit us, maybe you will start paying attention.
Maureen B. Gibbons
I agree Maureen. Totally ridiculous
Representative lie about my triple play package being $160 a month after a year of having it. I got my first bill and it was over $200 a month for it. They don’t know what they are talking about and they add unnecessary upgrades without authorization from me. I called just right now trying to cancel my service and I’ve been fighting trying to get thru to a representative for an hour. The call kept hanging up on me or when I call the comcast number it would give me the busy beep. I got thru once and the representative transferred me to another agent waited 10 mins and the call hung up on me. This is ridiculous with all the money this company makes this is the type of service us loyal customers get?! I have MORE to XXXXXX about but I think this will do. I’m fed up and I hope something gets done about the workers not knowing what they should know!
Same thing happened to me. Check out Directv. Better service and rates!!
We just got the Xfinity X1 equipment installed and we like it. Where are the programs for Windows Phone ? I am not an apple or android lover but it seems you have to have one to get any from this company. Why do you make it so hard to find your email to contact you? I certainly don’t want to call a tech and tell him about it or watch some kind of video.
Thanks
THIS IS MY 3RD MONTH OF SERVICE AND I HAVE TO CALL AND COMPLAIN ONCE AGAIN. I HAVE BENN LIED TO REPEATEDLY BY EVERY EMPLOYEE I HAVE SPOKE WITH AT COMCAST. YOUR EMPLOYEES JUST DONT UNDERSTAND THE LAW AT ALL. IM GOING TO BE VERY RUDE AND BLUNT NOW THEY ARE IGNORANT FOOLS. WHAT IS BAIT AND SWITCH? ANSWER WE DONT KNOW WELL THE FCC AND CONSUMER GROUPS IVE SPOKE WITH DO AND IM SURE YOU IDIOTS AT THE CORPARETE LEVEL DO. IM GOING TO BE FILING A CLASS ACTION SUIT AGAINST YOUR COMPANY AND I WILL WIN MY BASIS FOR THE WIN WILL BE YOUR IGNORANCE. I AM AN ASSHOLE WHEN LIED TO OVER AND OVER AGAIN.LETS SEE WE HAVE DONE THAT FOR YOU GUARANTEED, YOUR POLICY REALLY SUCKS IVE BEEN OVER CHARGED EVERY MONTH NOW WE TOOK THAT OFF YOUR BILL. IT WILL REFLECT ON YOUR STATEMENT NEXT BILING CYCLE SOULD FAMILAR. ITS A DAM JOKE. IVE BEEN OVERCHARGED AND LIED TO AND DONT TRUST ANYONE AT COMCAST CABLE. WHAT HAPPENED TO YOUR POLICY IF THE TECH. DOESNT SHOW UP IN THE TWO HOUR WINDOW TO INSTALL YOUR CABLE YOU GET A 25.00 DISCOUNT GUARENTEED. WELL THE TECH WAS 4 AND A HALF HOURS LATE DIDNT BRING THE RIGHT EQUIPMENT I WAS CHARGED INSTALLATION CHARGES ON THINGS THAT WERE TO THIS DAY NEVER DONE. LETS SEE EXTRA OUTLET AND 50.00 INSTALLATION CHARGE FOR THAT AND STILL HASNT BEEN DONE THEN CHARGED A SECOND TIME FOR THE SAME THING. XXXXX YOU PEOPLE ITS VERY FRUSTRATING AND THATS ONLY ONE THING IVE BEEN DEALING WITH DUE TO YOUR COMPANIES NEGLIGENCE AND BAIT AND SWITCH AND CONTINUED FRAUD. SEE YOU IN COURT AND I WILL TRY TO BRING EVERYONE ON THIS LIST SO THEY CAN ALSO BENIFIT FOR YOUR IGFNORANCE CALL ME AT 530988**** NO USE THERE YOU WONT SEE YOU IN COURT I WILL BE YOUR WORST NIGHTMARE .I AM MAKING YOU MY NUMBER 1 THING TO DO SCREW YOU BEFORE YOU CAN SCREW EVERYONE ELS HAVE A NICE DAY JERKS
We have had an ongoing problem for almost three weeks and still no resolve. I’ve had techs here, been on the phone for periods up to three hours while being switched from department to department, that end with a disconnection, only to start the process over again. For added frustration, when you call tech support the call is typically routed to the Philippines or another country with a tech who clearly has a language barrier. To add misery, the tech support folks have limited experience in regard to resolving issue as evident by them reading their scripted responses that most often are not applicable to the problem. Through this latest series of events, I’ve learned the techs do not post issues to your account which leaves the customer to again get lost in the shuffle with tech support. Organized chaos. There have been promises that a supervisor will call, service will be fixed, Etc… but as everything else with this company it’s empty promises. In addition to the very poor service that I pay over $200 a month, I’ve been paying for 105 Mbps Internet speed when in fact I’m only receiving 57.5 max. Which brings me to my next point, why are the customers required to pay for the boxes in addition to the channel service? This is like buying a car but before you can use it you are required to rent the wheels and tires. It is my opinion that this company grown too lage too fast. For a company this large, they seem to be operation under the organized chaos method. They clearly have lost touch with their customers needs. Maybe there is an attorney who could organize a class action against Comcast / Xfinity – that might get their attention.
I recently moved to Vero Beach, FL. Upon investigation my choices for Internet/Cable services where limited to AT&T and Comcast. On Sept 29, I went to the local Comcast location spoke with the agents and signed up for an Internet/Cable Basic Package as I have had past experience with self installation I choose that option and brought my equipment home. There was trouble getting the signal to one of the TV’s. I called Comcast was on the phone with a person for at least an hour. They did all kinds of testing from their end and deemed there must be something wrong with a line and I was told that he would send a Tech out to see what was wrong. I asked if I would be charged for that as I was told at the Comcast office that if I didn’t do self install I would be charged. The Comcast Agent said NO IT WAS THERE PROBLEM SO NO CHARGE. Well you can guess where this is going. Of course I get a bill that not only has me charged for a Thec visit I have charges for them mailing me equipment. Which never happened.To make a long story short after many calls to get the bill straightened and many promises that the Tech charge would be removed and no one living up to their promises, I decided that I had enough and on October 9, decided to cancel all service and use the 30 DAY SATISFACTION OR YOUR MONEY BACK GUARANTEE that COMCAST so proudly hails.
I call and of course they try and save my business. I tell the Rep. that not only am I upset by the wrong charges on my bill that haven’t been fixed but that I am also dissatisfied with the cable channel line up for the money. He asked what would it take to stay. I said I now only wanted Internet service at the lowest cost possible and the billing to reflect that cost alone. That he needed to take the tech visit charges off the bill. He needed to remove all charges for Cable TV off the bill (MONEY BACK GUARANTEE). He said he would give me Internet for $19.99 & $8.00 Modem rental & a few dollars taxes for 1 year retroactive and adjust all other charges. OF COURSE THIS HAS NOT BEEN DONE!!!!!! I continue to call and explain my story to get promises and NOTHING happens. I spoke with 3 different people yesterday due to mysteriously the calls being disconnected and no one calls back even though they have my phone number in front of them. THIS IS CRAZY!!!! I am going to the media. COMCAST has to be made to live up to their advertised promise of satisfaction or money back.
WPTV NEWSCHANNEL 5
1100 Banyan Blvd.
West Palm Beach, Fla. 33401
I would like to share a disturbing experience I am having with Comcast Cable Co. I sent electronic bank payments to who I thought was the: City of Port St Lucie; these checks had my City of PSL account number on them and were clearly made out to: The City of PSL. Comcast received these two checks one in Aug and one in Sept of 2014. They wrote my Comcast account number on them and deposited them into my Comcast acct. I learned of this via my bank Chase; who gave me copies. You can see where the A/R dept who accepted these checks, put my Comcast acct number on a check clearly made out to : The City of PSL. As I am sure you know customer service at Comcast is really sad on every level, but this incident should have captured someone’s attention. I have made several attempts to contact their corporate office and have been hung up on several times, put on mega hold etc. When I finally did get to speak to someone it was a receptionist, who refused to give me her name and hung on me again. Called back this time I was referred to the so called Escalation Team who took my information and promised me that I would be contacted within 24/hrs. I was, a man named John Stillman called me from their WPB office with reference # of 1570333. I called this man back and explained my situation and expressed how upset I was. This was Mr. Stillmans response verbatim: “This has happened before and Comcast will cash any check that they receive; whether it is made out to them or not.” I asked him if he thought this to be morally appropriate and he said yes. His apathy was appalling and very distasteful. I am still in shock… If a civilian did this they would be arrested and possibly charged with a felony. This corporation has no accountability for their indiscretions, nor their act of pre mediated fraud. Mr. Stillman had no remorse in sharing his feelings on this; and in fact – he told me to make sure I send my payments to the proper address next time, that people have even done this with their mortgage payments and they have done nothing to accommodate them either. Can you please help me in an effort to raise public awareness; so this may not happen to consumers moving forward was also told these checks were deposited via a automated system, well It’s amazing to know that automated systems now know how to write and change, add, delete, account numbers. Unacceptable!
Thank you,
Penny Ordonez
If this company is trying to improve customer service, they are failing miserably. They need to stop outsourcing their customer service and hire better. The CEO stated it will take a couple of years, that is totally false. He only cares about the profit. It’s unfortunate that this company can’t keep promises made to their customers starting from the bottom of the totem pole to the top. What kind of company is this company without any integrity. How do you sleep at night seeing and reading all these complaints. Just a shame.
Where do I begin? 3 days of dealing with Comcast via phone and the first 2 days over 2 hours each time on phone only to obtain 0 results and on my 3rd day over 1 hour again, with 0 results. I was offered a deal only to then be told the pricing info given to me was inaccurate. Reps are extremely disrespectful and do NOT value customer’s time. I have many friends with Comcast that feel the same way. Service was decent when it worked, but very spotty and didn’t function properly at least 50% of the time. Between the false promises and unprofessional people with half a brain, all I can say do NOT waste your time with this company. You’ll remember me when your service fails and you have to contact them for assistance. I’m not alone on this. My friends & I will be looking for new service and plan on boycotting this company. We’ll also proceed to file complaints individually with the BBB & any other agency of worth notifying. Whoever is training these people is apparently stealing money as their reps are rude & extremely unprepared. The CEO should have managers / supervisors go undercover & call the 800 # & have them deal with that garbage & I guarantee you over half of CSR’s would end up fired on the spot. Many of these people must’ve been criminals, applied for a job @ Comcast, & got hired. At least that’s the way it comes across to me. They don’t care and why should they, they’re not held accountable. Great way to run a company guys. I wish U nothing but the worse. See U never!!!
Somehow I think the CEO probably knows what is going on. I am writing to him today. Probably won’t get a response, and if not I am done with this company. When I called last night, I spoke to someone that I couldn’t even understand. And when I asked where she was located, her response was ‘OUTSIDE the United States”. So who wants to do business with a company that helps keep our unemployment UP while sending work overseas so they won’t have to pay the employees as much. Nope, they are not what they claim to be.
How can we start a movement together against this horrible company who all they do is steal the hard earned money of the honest good working Americans to only benefit themselves? Is there a number to the company HQ anywhere on this site? I too have been taking hits from their mediocre customer service agents and their incompetent supervisors who all they do is make false promises to get you off the phone and don’t the any type of pride in doing their job right?
I am an employee at Comcast in their Loyalty Department. I had to wait two months for the 25 year background check they performed on me. I can certainly empathize because as an employee I am also a customer and I have had to call in to get help with lost service. I have also had to call other departments while working and I have had similar issues. Comcast is well aware of this issue and their are many exceptional representatives who will own your issue and do their best to fix it. We are required to report to upper management when a Comcast employee has not done the right thing for a customer and employee’s are walked out by security if issues that customers are having are not taken care of properly. I can also promise that Comcast only teaches new hires to have only the highest respect and regard for each custoemr. Empoyee’s do become frustrated and beaten down when the get yelled and cursed at all day and it is one of the most stressful jobs out there. I am not making excuses but our center deals with customers like you who have reached their limit. This accounts for less than 3% of the Company’s customer base and we are continually implementing new verbage and employee’s are “coached” on their calls twice a week to help improve customer interactions. It will never be perfect but we are trying and there are people like me who truly care and want to help our customers.
Comcast is a JOKE….My father in law has been without service for 11 days as of 8/1/2014, I have had 4 appointments arranged and have had 4 appointments cancelled or rescheduled . He is 91 years old and Comcast has left him sitting without TV or phone for 11 days and now they call to reschedule yet again. And to top everything off Comcast has decided that he needs Showtime so they just add it his bill.
COMCAST AND IT’S SO CALLED CUSTOMER SERVICE SUCKS ASS!!
WE ARE SWITCHING TO DIRECT TV AND/OR VERIZON
Connie – we had 5 service technicians out last month and 4 in between those 5 cancelled/didnt show up. it is a joke. I just filed a complaint with the Florida attorney general.
This is all on autopay mind you. April bill paid on 4/18 $199.25. May bill paid on 5/19 for $245.16. June bill paid on 6/18 $207.36. July bill paid on 07/22 for $187.00 and get the bill today for August for $566.18. They are trying to say that the August bill is July and August – if thats true then my July bill was really $505.00. I’ve been on hold to get a customer rep now for 50 minutes and 11 seconds. Something has really gone downhill in the past year and it’s very sad. No fear, I WILL win this battle.
Stacie, you need to call your bank and have that automatic payment stopped. I bet they’ll come around when they can’t draw money out of your account.
I am Done with COMCAST and will solicit everone I know to never sign up!
I for one had been a long advocate for Comcast , and just my recent experience has made a believer out of me regarding the complaints I have heard. I guess because I never really never changed anything for years I did not have to experience the onslaught of horrible customer service , lies and people not taking responsibility.or ownership to help a customer My issue is still unresolved. I have just resorted to sending an email to Brian_Roberts@cable.comcast.com in hopes it will get to the top. Following all that I was told to do it is a month later and I am losing business for something as simple as porting a phone number a “COMCAST” phone number that should not have been ported in the first place from my residential account to my business account. back to my residential line. 7/9/2014 spent 6 hours and 12 phone calls , 7/10 3 hours and 4 phone calls and I refuse to go further as my attempts started a 4-5 weeks ago to get the issue fixed. I was lied to by a business sales account person which started the whole thing , and then wrong information given a number of times since then to get the errors they made fixed. I am not going to bore everyone with all the details except to say that I have recorded my calls and kept all emails to show corporate what they have working for them or how screwed up of how their process of working with clients are being handled. I am about to drop the information on the BBB , next step is calling my attorney for my business losses and get his opinion.
This is a follow up of my complaint , just to say that after all the run around my issue is finally resolved thanks to one technician that finally took ownership of my problem and stayed on it until fixed Comcast ID GML in the billing dept (Joe) , should be commended for his diligence and one of the only that called ME back. If any of the higher ups are really seeing these messages I want them to know when someone does it right for the customer. I did not put the names or ids of those that didn’t do what they should have as not to throw anyone under the bus and the list would be too long . Thanks again to Joe in billing ID#GML
chat id : 297c6b2e-03c4-46b8-bf50-1624794e3fa9
I had reps offered me a 29.99 internet plus deal with the above chat. the next time I ask whether they did this change or not, and to my surprise they never made any change. Their agents never note what they talk to customers on the account. And makes impossible to prove what a customer was offered last time as they never note anything on the account. Shame on COMCAST!!
Terrible waste of time!!!
Your office people are a bunch of bull s*** you have the worst people working for you they lie never return phone call never show up when the tell you service people never call I have waited 3 day for your people to show up and when I call no one can help or they just lie and tell you some one will call you back and they never do I can’t belive how you treat the people how keep your pay check coming to you each week once again you are the worst people I have ever the pleasure of dealing with and I do belive you are like the rest of you employees I will not here from you so that tells me you all are a crock of s*** !!!!!!!!!!!!!!!!!!
Marcie R Kephart
Graham, WA
I cannot tell you how horrible Comcast customer is truly is. I have been lied to, billed for things I was told I would not be billed for, had 3 techs out last week and another one coming tomorrow. I have had techs tell me the phone people lie and I had a store person tell me phone people lie. I had a tech come out to install 3 new outlets the phone people told me 3 times on 2 different calls it would cost me 50.00 and I was charged 100.00 when signing the paper I told the tech I was to be charged 50.00 he said yeah they always lie. I told him I was told the 2 new boxes were 8.00, he charged me 9.25 he said I told you they lie. We cannot get wireless connection most of the time anymore, we got a new Comcast box with built in wireless last week and now none of us get wireless most of the time. Last week I had a tech come out to install a digital amp because of TV scrabbling that has been going on for years, our TV still scrabbles but when I got home one of the TV’s was not working at all so they sent another tech out only to find out the first one forgot to plug the TV back in under the house. The first tech forgot to even check out the wireless and I heard the second tech on speaker phone with the first tech telling him well you should have done this or that. We had wireless when he was there but since he left it has been in and out. Yesterday I had to unplug the modem when I got home in order to get internet and this morning I had to unplug it 3 times in order to get internet. At the time my wireless said I was connected and had excellent strength but could not get out to the internet until after the 3rd time I unplugged the Comcast box. This is just stupid and crazy. I was on the phone with a wireless Comcast specialist this morning and he said he made great notes in my account and suggested Comcast needs to check their equipment and wiring to my house, then he disconnected me while transferring me to schedule a tech to come onsite. I cannot tell you how horrible all of this has been. I get charged to buy a digit amp to stop the scrabbling which does not work, I have tech after tech come out and I still don’t get internet or wireless correctly if at all yet Comcast certainly continues to bill be for all of this. Comcast is horrible, your customer service is horrible.
This is the complaint I just sent to BBB – because no one in your company cared to service a customer.
Jan 2014 I switched from my TV/Phone/Internet provide (Century Link) to comcast because I needed faster internet speed and comcast offered that, I agreed to a 2 year contract when I signed up for service. Following is a list of issues what I believe is a breach of contract and I want a credit/refund for the total amount they want to charge me for early cancellation fee. (fee changes with each customer service rep. I speak to ($131.00 – $250.00). 1.) I was told before the install that the modem I owned would work fine. At time of install I was told my modem wouldn’t work and I needed to rent the comcast modem to use their internet. Cost to me would be an additional $8.00 a month. 2.) Within first month of usage the DVR started to make such a loud high pitch noise I had to turn it off and waited 4 days for tech to bring out a replacement. (Tech told me these DVRs are a piece of crap). 3.) When we had storms my DVR would shut down and reboot (something sales rep. told me would never happen with their service), 4.) When I tried to record TV shows some would record and others would not and I would get an error saying cables not plugged in but the TV show before or after would record fine. Tech support did trouble shooting over phone, said they’d call back but never did, called several times with this same problem still no solution. 5,) My phone land line which I use to get my home based business calls – wasn’t telling me I had messages, when clients left messages phone showed that no message left and I loss new customers because I never called them back. Customer service rep/tech support couldn’t fix after repeated called, customer service rep. told me I should update to a business phone plan which was more expensive. Tech support told me after 3 calls about this problem they would call me back and never did. 6.) Customer service reps have hung up on me, told me the DVR box I had was a Beta Box and had lots of bugs, I once asked if anyone there cared and could I speak to them, I never found anyone who seemed to care. Worst Customer Service I have ever dealt with, I’ve cancelled my TV service as of June 4th 2014 and will be cancelling my phone and internet service within the next 2 weeks, I paid my bill on time every month and comcast didn’t give me the service they agreed to give me when a signed up with them,
Good afternoon…… After reading a few blogs, I came upon a few email addresses to Sr. Executives and thought I would send an email since I have not gotten any action other than ticket and claim #’s from Comcast Customer Service.
My account # is 016433551XXXXX
Home Address is XXXXX SW Cacao Street
Port Saint Lucie, FL 34953
Cell # 561-512-XXXXX
On Monday, June 2 I was scheduled for a routine installation of my cable and internet service. My home had Comcast service only three weeks to a month prior to Monday but the account was closed when my mom moved out. Here it is a month later, and a total of four (4) technicians were at my home at different times from 5:05 to 9:15 PM and was unable to connect my service.
At 8:46 PM, I received a text from my niece saying one of the technicians asked to use the bathroom, “Aunty I thought he had to do # 1 but he did # 2 and the house stinks.” Already very frustrated and angry at the fact these technicians were still in my home after almost 4 hours, I became very angry when I opened my front door to the smell emanating from the bathroom and at 9:15, I asked them to leave my home.
My home has three bathrooms. One in the hallway (door always opened) and closest to the front door, for guests/company, my kids bathroom, which is out of sight and between their bedrooms (door always closed), and the master bathroom. All are full bathrooms, with sink, cabinet, and bath tub. In my kids bathroom, the commode does not function as it should and requires service. It was a total surprise to me to see my kids bathroom is the one the Comcast technician chose to use, with a closed door, no toilet tissue or tissue holder, and a weight sitting on the lid to keep it closed. The hallway bathroom was not only accessible, but the door was opened and he could have seen this was a bathroom without even stepping foot in there.
Not only did the technician use a broken commode, after seeing his crap did not flush, had no courtesy to say anything to me or my niece and simply continued working in the funk he created, and with his crap still sitting in my kids bathroom.
I filed a complaint via 800-266-2278 and CS they created ticket # 022526731 stating “the technician’s supervisor will give you a call in 24-48 hours.” I called again on Tuesday, and claim # 022619919 was created. This CS rep was very detailed in her notes taking and said the claim ticket was created because the ticket number that was created on Monday was for a follow up, not for any action. I followed up yesterday, day three Comcast’s technician’s crap sitting in my kids bathroom, and the CS rep was very rude and abrupt stating “the claims department is reviewing and will get back to you when they have completed their review.”
Today is day four……… No calls from Comcast as of 12:40 PM and my kids have no use of their bathroom to shower or brush their teeth because of the smell.
I still have no cable or internet, and an empty Xfinity box was drilled into the exterior wall of my home, without my knowledge or consent. Purpose… unknown.
I feel completely violated as a result of Comcast’s inefficient, and disgusting technician, and very disappointed at the lackadaisical attitude Comcast has taken in addressing this hazardous and potentially dangerous matter.
This, I see as a last resort to getting some type of resolution to this hazardous issue and restoring my family’s peace of mind.
To whom it may concern,
My home was broken into on March 5, 2014 and one of the cable boxes was stolen and I reported to your office on Wesley Chapel road in Georgia. The first visit the gentleman told me I need to fax the police report into the main office when received and I would be charged a $2.50 fee that month. I went back once more and another gentleman told me I would be charged the $2.50 fee. Just got off the phone with another gentleman and he told me I would be charged for the cost of the box to include the $2.50 per month. He then transferred me to the resource resolution dept, who was basically no help. I explained the same issues to her and she also stated that I would have to pay for the box. I really expect your customer agents to know their responsibilities and inform the customers with the correct information the FIRST TIME! I see why this is the most hated customer service in the entire industry. You gladly take the customers money and should be able to at least inform the customers with accurate information. The lady transferred me to the IT Tech support department and they are the only one to seem to know what they were talking about. I am on hold with them as I type as they try to get this issue cleared up or tell me exactly what I need to do from here. The supervisor (Oscar) did his best to help and I appreciate his efforts. My issues are not about that I have to pay for the box but rather the treatment and terrible customer service otherwise! I will not be a customer much longer and I will not recommend this company to anyone as long as the customer service is this poor! Sadly, I like the product but can’t stand the lack of professionalism and outright lies!
I would like to talk to an executive with Comcast. I would like for you to actually hear what has been going on here in Jacksonville, Fl. At one time I was your largest advertiser. I spent over 1 million dollars a year in this little Jacksonville market alone. You all at Comcast sent me and picked up the entire fair to fly me to Colorado to stay at the Broadmore, to San Diego to stay at the Del and to Hollywood to stay at the Four Seasons to name a few. You paid to send me to the Olympics, the red carpet events like the Espy”s and Oscars in Hollywood including amazing private parties. You sent me to two superbowls where I sat in the Comcast suite right along with your president and CEO Brian Roberts, although in Jacksonville he only stayed a short time while I stayed in the suite the whole time. You see at one time I was quite important to Comcast. For over 4 months I’ve sat and complained and waited with defective Comcast equipment, while you all lied to me, missed appointment after appointment, failed in your many promises over and over again! In just the last 2 days I’ve spoken to Oscar, Jerry, Alyssia, Christina, Cornelitos Alvette, Alexa, CJ Suarez and a tech with an attitude. I have called CJ Suarez 5 times already today and again can get no reply. I’ve had your employees tell me that I would have to pay them cash money on the side in order to get anything done, this is from your Comcast employees and still I sit here unsatisfied. You have missed over a dozen appointments in the last 4 months, many with no phone call, no apology nothing except more lies. What is going on in this Jacksonville, Fl area. Please ask an executive to get hold of me. I will continue to work tirelessly to get my information to them, but I no longer have the connections I once had and am not sure who I want to get involved with my personal problems with the customer service at Comcast. It is truly a shame that this company that once care about its customers could sink this low, where you can’t even get hold of anyone to get customer service. 4 MONTHS TRYING TO GET YOUR EQUIPMENT TO WORK!!! At this point I am deserving of a chance to tell a Comcast executive what I have and am still going through here in Jacksonville, Fl.
I believe I have earned that opportunity! I will be anxiously waiting for your reply.
Dave Schwartz
904 334-XXXXX
DaveXXXXX@comcast.net
Dave,
I am in Jacksonville also and have been experiencing many of the same issues. We should all file a class action suit or private suit. Comcast hasn’t always been terrible; it’s just been the past year or so but terrible doesn’t even describe the issues I am having now.
I am writing this after much effort to reach some kind of acceptable agreement with Comcast. I am a senior and my income is limited, however I pay my bills on time and have been an excellent customer with Comcast for about 14 to 15 years. I put up with there poor service with my home phone for over two years, where as I had phone service about 40% of the time, but I continued to be a good customer. Comcast has continue to go up on my bill, to point it has made it impossible to pay the bill, at the same time they are offering a very low price to seek new customers. This seem very unfair as well as poor business decision making. (1). It is mostly senior who still have home phones (hard line). (2). Seniors are some of the most loyal and faithful customers, who very much believe in paying their bills, (3). It make little sense losing customers with proven records, getting others that may or may not stay, in fact I know some younger customers that change companies every time they offer something new or what they feel is a better deal, where as older customers tent to stay with a company as long as they feel they are being treated fairly. Everyone who has paid attention to the news know seniors have not had but one increase in the past 6 or 7 years and it was the smallest in history, and everything has gone up, gas, light, water, and food. It just so much you can get out of a dollars. I understand Comcast want to make money, but do I believe they could do a better job of keeping their cost down….YES. I know for the first 2 to 3 years they were out to my house about every other week, trying to get my phone service to work, even after I told customer service that the problem was outside over and over again. I know that gas and operating those trucks was not cheap, so after customers tried to tell them over and over again, they start to charge the customers for their poor business practices. I read the data on Comcast being the largest cable company and all that, but I can remember another cable company by the name of Media One that service got so bad they were kick out of my county, just because a company is big today, dose not mean they will be tomorrow. It seems like the other companies (gas, lights, and other phone companies) offer a lower rate for seniors, It seem Comcast would have a special rate for seniors. I do hope this email gets to the people in power of this company and they reconsider some of their business practices. My bill stared a 109.00 a month and I am told it will 180.00 a month. I wish I had, had a 70.00 increase in my income! The other thing is they know the number they have listed is not a real working number, so if we can not reach an agreement before next month I am gone, and I am going to make sure I share my story with as many people as possible.
I WOULD LIKE TO HEAR FRO A COMCAST EMPLOYEE IN REGARDS TO THE VAST COMPLAINTS AND HOW THEY EVEN CAN DEFEND THE COMPANY……VERY CURIOUS
NEVER IN MY 58 YEARS ON EARTH HAVE I EXPERIENCED SUCH A TOTAL INEPT ON THE PART OF YOUR SO CALLED CUSTOMER SERVICE DEPT AT COMCAST. I WAS CALLED BY ONE OF YOUR REPS IN SALES 3 WEEKS BEFORE I MOVED AND WAS TOLD IF I CAME IN AS A NEW CUSTOMER EVEN THOUGH I WAS ALREADY A COMCAST CUSTOMER FOR 15 YEARS THAT HE COULD GIVE ME A BETTER DEAL.I SAID OK, WE MOVED ON MAY 16TH, CALLED TO CANCELL SERVICE AT MY OLD ADDRESS AND TOOK BACK THE EQUIPMENT AND WAS TOLD MY OLD PHONE NUMBER WOULD BE PORTED OVER……STILL NOT DONE AFTER I WEEK AND ABOUT 20 CALLS TALKING TO YOUR PEOPLE ,MOST OF WHICH I CANT UNDERSTAND AND KEEP PASSING ME ON TO ANOTHER DEPT,I FINALLY CALLED CORPORATE AND HOPFULLY THIS WILL DO SOMETHING. WHAT TOTALLY FRUSTRATES ME AND EVEN ONE I KNOW WHO HAS YOUR SERVICE IS THAT WE CANT TALK TO SOMEONE WHO HAS THE KNOWLEDGE AND AUTHORITY TO RESOLVE ISSUES AND MORE IMPORTANTLY THINK OUTSIDE THE BOX AND NOT ACT LIKE A DAM ROBOT SAYING THE SAME THING OVER AND OVER AGAIN….YOUR COMPANY MIGHT HAVE MORE TECHNOLOGY THAN OTHERS BUT THE TOTAL LACK OF KNOWLEDGE AND TRAINING OF YOUR PEOPLE YOUR SERVICE WELL BELOW STANDARDS……JUST OUT OF CURIOSITY, IS IT A REQUIREMENT THAT ONE HAS SOME TYPE OF ACCENT TO WORK FOR YOU, IVE YET TO TALK TO SOMEONE I CAN TOTALLY UNDERSTAND,AND WORKING ON THE PHONE I WOULD THINK THAT WOULD BE PARAMOUNT…..I GUESS NOT, LIKE THE SAYING GOES, YOU SURVIVE DESPITE OF IT ALL…..ITS REALLY FUNNY HOW WHEN I CALLED CORPORATE THAT I GOT SOMEONE I COULD UNDERSTAND, OH, I FORGOT THEY ARE IN THE STATES AND MAKING MORE THAN MINIMUM WAGE WERAS YOUR PHONE PEOPLE IN THE PHILIPINES AND GOD KNOWS WHERE ARE MOST LIKELY ALL UNDERPAID AND UNDERTRAINED…….GO FIGURE
I called in to understand why my balance was so high and I only live in my location since February 28 2014 and I already have a 500.00 bill and paid 300.00 in April. I called in to get clarification of my bill and the representative hung up in my face after requesting for someone that could articulate the information better! I would rather read books thank have to be treated like I am not a paying customers! Comcast have the worst customer service and the reps need better training!
I moved in April and it has been a nightmare with the incompetancy of the Comcast service reps. I have called almost every day have to repeat the same information each time and cant get anywhere. I still dont have access to my email as Comcast took it upon themselves to change my id and password without telling me! They cant seem to figure out what to do about this. Now I have contacted the corporate office had a corporate rep call me and he told me I wasnt in his region so he would send out another ticket. REALLY COMCAST HOW LONG DOES YOUR CUSTOMER HAVE TO WAIT FOR SOMEONE TO TAKE CARE OF THIS ISSUE AMONGST SEVERAL OTHER ISSUES!. The problem is that I moved into a complex that only carrys Comcast service otherwise I would have cancelled. The incompetancy of your representatives who are suppose to be computer savvy is unbelieveable. I am still waiting for someone to take care of my email access, my incorrect billing and address what Comcast is going to do about this! I am ready to contact the Better Business Bureau and any other source that will make Comcast pay attention to a very unhappy customer WITHOUT SERVICE TO WHAT SHE IS PAYING FOR!
I am totally baffled as to why my internet can not be fixed. I have been getting irregular service for a while now and have had several techs to my home to “fix” the problem. everyday my service drops off and then reconnects. This has been going on for well over two years and every time a tech comes to my house they claim there is nothing wrong. I have had some friends I know that work in departments where they can see the activity on my account and they can see that there is a problem in my area not to mention the can see when the service disconnects and then reconnects. I have has splitters changed, wires changed and the problem still persist. I have gone so far as to use a wifi hot spot device so I can be connected to the internet because my home service is not reliable and that is a service that I pay extra for as well and it is sad to say that it has a better connection than my service which is supposed to ht the best of the best. Well not in my book your rating is a 0 with me!!
I work from home and the internet is a huge part of m y work. My Comcast bill is nothing short of a car note and I can spend that money somewhere else as opposed to giving it to a company that claim because I have my own router that they cannot fix my problem. I am past done with this service and as soon as I research some other services Comcast will be a done deal for me. I am tired of calling your company and being treated as if my problem is not worthy of a deeper look into. The subdivision I live in has had nothing but problems with the service and this is ridiculous not to mention worthy of the Illinois Commerce Commission looking into and the Citizens Utility Board as well.
Comcast should take a serious look at it’s customer service. Truly it is the best internet provider – at least the product. And because I’m sure 90% or more of the customers are problem free there is little motivation to properly tend to those who do have problems. In the past two years we’ve had two SIGNIFICANT problems. The first one took over 40 hours of phone calls, 7 missed days of work to be home for the comcast rep (6 of those times the rep did not call or show) to get it fixed. We are still in the midst of the 2nd event. We have talked to supervisors in the technical department twice. Of course each time we call we have to start from the beginning to bring the person up to date which takes far too long. In all instances but one English was NOT the native language for the person. To date we have 5 appts where the Comcast rep did not show nor call. We pay for the fastest internet speed available for residential users. We pay more than the lowest level of business service and yet we cannot get the most basic of service for our problem. We have been told that the supervisor in the technical department is the highest authority we can talk to but I’m sure they have people they report to and we will file complaints above these supervisors. It is theft when you take money for a product/service and fail to provide the product/service. We hope that someone at Comcast headquarters takes a serious look at the way Comcast takes service complaints and how it ensures that the customers complaints are properly tended to. If anyone from Comcast management sees this and cares please look into Ticket #’s 022331179 and 022330668. I wish I’d recorded the ticket #’s of the other 3 appointments that were missed by Comcast reps. The lack of accountability is a serious flaw in the system. We cannot be upset with the people who take our calls at Comcast because NONE of them are individually responsible. It’s impossible to speak to the same person twice. I’d say in any cirXXXXstance where someone has an opportunity to select a different provider they ought to do so.
I have had nothing but problems with comcast since I got the service in November. I have called every almost every week and at least every month because of poor internet service. I am paying for blast and my internet will be at a .16 download speed where I am unable to even check my email. I have been hung up on more times than I can count from customer service. I have been lied to and yelled at in my own home by a tech that came out to fix the problem which he did not do. My daughter had to ask him to leave because I am ill and he was yelling at me and standing over me in my own bedroom. I have worked customer service before and would have been fired had I ever treated another human being the way comcast has treated me. Every time I call they apologize but that doesn’t help me when I can’t use my internet and I can’t get someone to actually help me. What is going to have to happen to make comcast accountable for their actions?
MAY 2 I CALL ,I GOT LETTER MAIL FOR BETTER RATE I CALL LADY WAS WONDERFUL EXPLAIN EVERYTHING CORRECT NICOLE HER NAME I GGT BILL WOW WHERE IS WHAT NICOLE SAIDS I CALL COMCAST GIRL ANSWER SAIDS TO ME IS NOTHING CAN DO YOU PAID WHAT BILL SAIDS AND HANG UP ,I BELIEVE COMCAST IS BAD BUT DIRECT TV IS WORSE I KNOW SO WE CUSTOMER HAVE TO CHOICE BETWEEN TO WORSE WHAT IS BETTER IN PRICES ETC ,FOR ME COMCAST IGOT ALL IN ONE BILL ,YOU SOMETIME WISH NO COMPANIES ,ONLY BUY A TV COMES WITH CHANNEL THAT IS ,I KNOW IS DREAM,PLUS IMPOSIBLE MONEY MAKES ?????.WHAT CAN DO THEY READ THIS AND WHAT? NOTHING EVERYTHING IS WORSE PEOPLE ARE WORKING SOMEONES ARE GREAT OTHERS ONLY GOT EVERYTHING FREE FOR THEM NOT CARE FOR CUSTOMER PAID SALARY,COMCAST NEED DO BIG CLEAN THEY CUSTOMER SERVICES THAT BE MAY DIFFERENT ONE STAR TO SEE DO YOUR JOB CORRECT ,OTHER THING COMCAST HAVE TO GIVE EMPLOYEE NUMBER THAT IS WHAT CUSTOMER CALL REPRESENTED GIVE TO YOU IF SOME IS NOT RIGHT OR CORRECT RESOLVED CALL FAIL COMPLAIN WITH THAT NUMBER SO KNOW WHO REAL DOING A JOB WHO DOESNT,/ ALL COMPINIES ARE ONLY TO GET RICH NOT FOR CUSTOMER YOU GOT SERVER KEEP YOU LIKED,CHANGE TO DIRECT TV OR GET ANTENA ,BECUASE NO MATTER WE WRITE WE COMPLAIN NOTHING WILL BE DONE .
Comcast is the worst…and they have to worst customer service!!!
Where do I begin with such incompetent guest service reps. I have been with your company way to long and to receive such rude, unhelpful service is very disappointing. I recently moved an was told one price for moving services the receive an email of a total different price – way above the price quoted!!!! Then I have a promotional rate for 12 months and the price changed from what I was emailed. How can they change prices whenever they want without notice or agreement. Very disappointed and ready to cancel all services. Worst customer service ever!!!!!!
My email is to file a complaint .. I have had way to many issues with Comcast internet .. I have had my service go down on 3 occasions where I have had 3 different techs come out and they fix the issue temporarily . On May 2nd I said enough is enough im done paying a high bill which my Comcast bill is 202 dollars and also to have mediocre service and have even worse customer service. I called in to Cancel my service , I also was having issues with my internet again as I was having connection issues and signal drops issues.. I called in Friday to make a service appointment for a tch to come out to fix my internet issue and I called in Saturday May 3 and I talked to a customer account retention executive named Maria.. When I called to cancel she offered e the 99.99 deal for digital preferred to upgrade me to this plan and save me money . She told me that I would be getting premium channels and I would be upgraded to Blast internet service . I then told her I wanted to add a HD box to another room and she said she would include it in my work ticket .. Since I have a tech coming out to fix my internet issue on Sunday at 8:00 am that she would also include in the notes for the technician to come out and install the hd box.. I had told her that I didn’t want to pay for a charge to do the install and she told me she would waive the installation fee and she also gave me a customer loyal discount in order to offset the hd 9.99 monthly fee. So Sunday comes by and the tech comes in and he told me he didn’t have anywhere in the notes to install a hd box.. He then provisioned my wireless router for it to be able to get the blast speeds .. I told him about my concern with the drop issues ive been having and he said he would make a note to have a line noise test done and to be able to ground the cable coming in from the outside. He told me he couldn’t do anything himself .. So in other words he didn’t fix my issue .. After the tech came Im still having drop issues with my internet and my Comcast cable box has not been installed .. Even worse I call in and ive spent all day talking to customer service n supervisor’s telling me that nowhere in the notes do they see that a hd box was in the ticket to be installed and that I would have to be charged 35.00 dollars installation fee,, So in toher words there calling me a liar.. Even worse they’ve told me that I have to wait to Wednesday for a install of the box and that I will have to pay .. Ive had different supervisors tell me different things .. one even told me they would send out a tech by 100 pm today and nothing .. I had one hang up on me and another customer service rep hang up on me . So that brings me to now. I still have my internet that hasn’t been fixed and I have no cable box that has not been installed .. This is by far the worst customer service that I have ever dealt with any company … I need to fix all this if not you guys can come here n take all your equipment now .. I will also be spreading the word about Comcast being one of the worst companys I have ever dealt with
This is a complaint for the corporate office of my nightmare experience I had with comcast in trying to get service. I called two weeks ago requesting Internet for my girlfriend. She work and in college via the Internet from home. We just move to Georgia. We had direct tv service
and Hughes Net services. But hughnet didn’t offer enough mbps. So we acquire about your services which fit our needs. We explain our situation to your first rep and told us we could keep direct tv and get Internet from comcast. We wait 9 hours until the first tech.But when the first tech came out he was very rude like he didn’t care.He informed us he couldn’t do it because there is just one line and we have to disconnect direct tv to get the service which we did. Made second appointment. No one showed up. No one contacted me. 12 hours wasted. Third appointment waited 8 hours. Someone finally showed up. But comcast was very prompt in billing me 203.55. I think I deserve thatcost should be reduced.
e which we did. Schedule a second appointment. No one showed up. No one called. I called several times and was given the runaround. Then l called at 735pm and found out the order was placed on hold.
we did. We schedule a second appointment. No one show up or call. I called several times and was given the runaround. At 8:10pm, I called comcast and found the order was placed on hold. Who authorized that? No one contact us. A third appointment, waited 9 hours before someone finally showup. Also when I establish the account, a lady came on the phone and didn’t identify herself. The only thing she said was “What is your credit card number But comcast was very prompt to send me a bill for 203.55. After this experience, I thi
I
we did. We schedule a second appointment. We waited 12 hours. No one showed up. No one
we did. We call for service. We wait 12 hours for the second appointment. No one called. I had to inform us of when the tech will come. I called several times and was given the runaround. Then I call at 7:35pm to find out the order was on hold. Really who give authorization and why was I informed. I call corporate office twice to try to get this resolved. Fi
12 hours in which nobody call us about the status. I had to call several times and I had was told l had to wait 12 hours. At 8:10, l had to call to find out the order was placed on hold. What gave the authorization to do the hold. I had scheduled for another day. Waited 12 hours and still nothing happens. Call several times and each rep had a different address. Final
Wow!! After switching to Comcast and getting home security along with WIFI and cable nothing worked and we were billed more than double the promised price. When we called because channels were not there and WIFI did not work along with home security we were told that a service rep would be out in a couple days. That’s fine. But we also let them know that on the pay channels we were supposed to receive we only had them on ” ON DEMAND” they informed us we weren’t supposed to have these channels and had them stopped immediately. So my question is home security takes 3-4 days to fix, a pay channel that you only receive through “ON DEMAND” is a “CODE RED” immediate fix? F*** YOU!!!! I compare this corporation to the godd*** XXXXs.
I am writing because I am fed up. I don’t like to complain but this situation is getting intolerable. I have had Comcast service for over a year, enjoy it very much so that I have four services, phone, internet, cable and security. I don’t need the phone as my family basically uses cell phones but we have it anyway. The problem is the billing errors that keep getting my services disconnected.
We lived on the 3rd floor and had all the services for over a year. In February 2014 we moved down stairs to the 1st floor. My final bill for the 3rd floor was ZERO in February but in March I received a bill for over 900.00. We were charged an installation fee (even though this was not new service) and was told that the fee would be split into monthly payments. It wasn’t and on top of that, we were charged double for that installation. This resulted in having our service disconnected every other day and was charged reconnection fees of 18.00 three times for one month.
We are happy with our Comcast and had planned on recommending it to others but this situation makes that impossible to do. I do not want to recommend a company that makes these mistakes and does nothing to resolve said mistake. I am sure the corporate office can rectify this situation if they chose to.
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I have been out of the house that I had Comcast service in for 3 months now and returned all of their equipment and paid the final bill after taking six calls to get the real amount settled.
Now I get a collection notice threating to turn over a poor credit rating to the agencies! WTF!!!!!!! And trying to get someone on the phone to talk to in order fix something ? WELL THATS IMPOSSIBLE.
Hey morons in Philly ……… If your processes and people were not so poorly trained maybe you would not have all of these complaints!!!!! Thank god I no longer live in an area that is serviced by Comcast but if you come to Ohio I will be a DISH customer so fast it will make your head spin.
Hey NBC why do you not fix this place??? Oh ya it is only about the money, who cares about customer service.
I just wish someone in the BS world in Philly would pull their head out long enough to actually fix a customer. OH to dream the impossible dream
I have been a Comcast customer for years , I am an Xfinity Insider and my bill averages 250 a month. For the last month and a half I have been trying to get an indoor outdoor camera and self instal kit to add to my comcast home security system. I have been told 4 TIMES by your operators that it was sent to me, one told me UPS overnight, and I recieved nothing. When I call back there is no record of me ever calling or ordering the device. I believe comcast is getting to be like walmart. So big, and the customer service is suffering….
Comcast sucks lol yep you all heard me and I don’t even have service yet. I signed a CONTRACT to get service they were supposed to install it April 2 . I sat here all day waiting , no one showed. We called and my order was never processed we will have to go back and sign another contract. Wow!!!! I expect to get treated like crap after I get service not before. I hope lots of people see this before they decide to waste time with this company.
Here’s a copy of a chat transcript when I want to get the phone number to my local Xfinity store to replace the electrical input cord to by cable box. No one has the direct phone numbers to the stores. Ridiculous!!
• CHAT ID: 7AF035B1-05E2-4654-B86C-D037D218D5B1
• Problem: Damaged electrical plug to cable box. where can I replace?
• CYNTHIA > My Issue: Damaged electrical plug to cable box. where can I replace?
• Kristine > Hello CYNTHIA, Thank you for contacting Comcast Live Chat Support. My name is Kristine. Please give me one moment to review your information.
• Kristine > I hope you are having a great day!
• CYNTHIA > Well I ran over the outlet cord to my Thomson cable box and it cut the cord. Can I go to an Xfinity Store to replace?
• Kristine > Good morning Cynthia!
• CYNTHIA > Model # PS-135-5155WC
• Kristine > I just want to make sure if I got your concern correctly Cynthia, you mean, your cable cord got cut?
• CYNTHIA > No the line that provides electric input to the cable box.
• Kristine > Alright. Thank you for confirming that Cynthia.
• Kristine > Thank you also for bringing this issue to our attention.
• CYNTHIA > How can I get another outlet cord??
• Kristine > That is not good to know that the cord got cut, no worries Cynthia, I will check for the best resolution to solve your concern today.
• Kristine > Let me pull up the account first.
• Kristine > Please bear with me.
• Kristine > While checking here, may I please ask when did the issue start?
• CYNTHIA > today
• Kristine > Thank you.
• Kristine > How many Cords got cut?
• CYNTHIA > There’s only one input cord to the cable box.
• CYNTHIA > This is a replacement part question. Why is it so difficult to get an answer???
• Kristine > Let me check now for the resolution. I am still checking, I apologize for the inconvenience, I just want to make sure that I will be providing you the right answer.
• Kristine > Would you mind waiting for 2 minutes so that I can do the research in my system and provide you with the appropriate information?
• CYNTHIA > ok
• CYNTHIA > ok
• Kristine > Thank you.
• Kristine > Thanks so much for the tremendous patience Cynthia!
• Kristine > Much appreciated!
• Kristine > As I have verified and checked here, it showing here that yes you can absolutely have it replace in a service center near your place.
• Kristine > I have found the nearest service center where you can bring it.
• CYNTHIA > Which service center and do they have it in stock?
• Kristine > Langhorne XFINITY Store518 Oxford Valler RdLanghorne,PA 19047Mon-Sun at 10AM TO 8 PM
• CYNTHIA > Do you know if they have it in stock???
• Kristine > Yes, they do have a stock of it.
• CYNTHIA > Do you have a direct phone number for the store?
• Kristine > Please bring the model of the box where you are going to use the cord so tha they can provide you the appropriate one.
• CYNTHIA > Ok. Do you have a direct phone number?
• Kristine > I do not have the exact phone number for Langhorne, but I do have the phone number for the second service center that is near to your place and has stock of it.
• Kristine > Second option will be with Benselem 1750 Byberry Rd bensalem,PA 19020 MOn-Sat at 9AM to 6PM
• CYNTHIA > Doesn’t Langhorne have a phone??
• CYNTHIA > Byberry is too far for me to travel.
• Kristine > The phone number ifnformation is not showing here on my end Cynthia.
• Kristine > That is not inlcuded with the information that they have provided us.
• CYNTHIA > Can you mail me a new input line?
• Kristine > Let me try to check the phone number using my other resources Cynthia.
• CYNTHIA > It’s difficult for me to travel.
• Kristine > PLease allow me another minute here.
• CYNTHIA > I really need to know if it is in stock before I try to get there.
• Kristine > I understand that you are having difficulty traveling, no worries, let me check if it will be possible to send a new one.
• Kristine > Please allow me another minute or two to check my resources.
• Kristine > I truly appreciate your patience!
• CYNTHIA > I can get to Langhorne, but I just have to confirm that they have it in stock before I travel there.
• Kristine > Thank you for patiently waiting.
• CYNTHIA > Ok.
• Kristine > I have a good news! I was able to get the phone number of Langhorne Cynthia!
• CYNTHIA > Thank Goodness!
• Kristine > The phone number is 800-266-2278.
• Kristine > Yeah! I was also thanking God when I got it!
• CYNTHIA > No that’s the main Comcast number. I tried that. I can’t believe you don’t have a direct number to the store.
• Kristine > Please accept my sincerest apology for the inconvenience that it brought you.
• CYNTHIA > It would have to be a 215 number.
• CYNTHIA > I think I should contact the CEO of Comcast to tell them that the Langhorne store does not provide a direct phone number.
• Kristine > That is the number that was provided with the information that they have sent us Cynthia.
• Kristine > The one that has 215 is the phone number directed to Benselem.
• Kristine > The phone number for comcast is 1-888-739-1379.
• CYNTHIA > Kristine, I know you have tried to help me, but I need to speak to a supervisor to issue a formal complaint.
• CYNTHIA > I tried the number you gave me and it was the main voice message when you call 1-800-Comcast.
• Kristine > That is good to know that you understand the effort I have given you, but may I know the reason why you would like to talk to a supervisor please?
• CYNTHIA > To file a complaint about the Langhorne Store.
• CYNTHIA > What is the number of the Bensalem store. Perhaps they can transfer me to the Langhorne store?
• Kristine > Alright, I respect the decision, Cynthia.But the number that was provuded is really with Langhorne.
• Kristine > Please allow me another minute or two to check for the available supervisor.
• Kristine > Thank you.
• CYNTHIA > Did you dial the number? You get the same message as calling 1-800-Xfinity
• Kristine > As much as I would like to, I am not at home Cynthia, I am at the office working. And I can’t have it try at the moment.
• Kristine > Now please allow me a minute to connect you to my supervisor.
• CYNTHIA > What is the number for the Bensalem store or Byberry St?
WOW!!! Cynthia! THAT IS UNBELIEVABLE!!! NOT JUST THAT SHE COULDN’T GIVE YOU THE NUMBER….BUT I’m SURE by now you have figured out that SHE WAS TRYING TO SEND YOU TO A “STORE” THAT WASN’T EVEN OPEN YET!!! You posted this on March 26,2014 as we can all see above. The STORE she was trying to send you to at Langhorne XFINITY Store 518 Oxford Valley Rd. Langhorne, PA 19047 ….. DID NOT EVEN OPEN UNTIL ONE (1) WHOLE MONTH LATER!!! ON APRIL 26, 2014!!! Now, I’m writing this on June 14, 2014 a FULL 1 1/2 MONTHS AFTER OPENING they STILL don’t have a local number listed for the store. I live in NC and thought, ehhh, what the heck…I’ll Google it. I CAN NOT find a local phone number listed ANYWHERE! I just HOPE TO GOD, that you DID NOT DRIVE ALL THE WAY OVER THERE, ONLY TO FIND OUT YOU WOULD HAVE TO WAIT FOR EXACTLY ONE MONTH TO THE DAY TO EVEN MAKE AN ATTEMPT AT BUYING YOUR NEW ELECTRICAL CORD!
You know, I SERIOUSLY DOUBT that ANYONE who has posted a comment here on this page has heard back from ANYONE from corporate. BUT I am PERSONALLY SO GRATEFUL FOR EACH AND EVERY ONE OF YOUR COMMENTS!!! And here is why! I have been INCREASINGLY frustrated with my current Internet provider. I currently pay $50/month for just my internet. THE HIGHEST MY DOWNLOAD SPEED CAN BE IS 8 MBPS! AND IT’S USUALLY LESS THAN 2 MBPS! Lately, after running my speed test on speedtest.net I find that my download speeds are usually LESS THAN 1 MBPS! Ergo, I have been looking into switching companies… Well … truthfully, I had considered switching to Comcast/Xfinity. HA! NOT ANYMORE!!! After reading ALL the comments on this page and NUMEROUS other pages, I dare say EASILY 100’S of comments! ALL OF THEM WERE HORRIBLY NEGATIVE. NOT JUST BAD, BUT HORRIBLY HORRIBLE! LIKE THE STUFF THAT CONSUMER NIGHTMARES ARE MADE OF! Sooooo, as SORRY (and I am SO SORRY!!!) as I am for every one. . . I am SOOOOO GRATEFUL TO EACH AND EVERY ONE OF YOU THAT HAS TAKEN THE TIME TO WRITE DOWN AND SHARE YOUR PERSONAL NIGHTMARES!!! I CAN TRULY SAY THAT BECAUSE OF YOU ALL, I . . . THIS CONSUMER . . .WILL NOT get caught in the WEB of the new UPCOMING COMCAST/XFINITY/TIME WARNER WEB OF DECEIT, LIES, AND JUST PLAN BAD PRODUCT AND BAD SERVICE!
I THANK YOU FROM THE BOTTOM OF MY HEART! If I could give you each a “Purple Heart Medal” for the injuries you’ve sustained in your battles, I SURELY WOULD!!! Your stories are wonderful and heart wrenching, ALL at the same time! I simply CAN NOT wrap my head around companies like this that think they can do ANYTHING THEY WANT TO OR NOT DO ANYTHING THAT THEY WANT TO and STILL have a company. But you mark my words…as the old saying goes…EVERY DOG HAS IT’S DAY! THERE’S TO WILL COME…AND IT MAY BE SOONER THAN THEY THINK!
I have had billing problems every since 10 MONTHS AGO i open my comcast account AND THE PAST FOUR MONTHS HAS BEEN FIRED HELL AND BRIMSTONES WITH MY BILLING FIRST I WAS CHARGE OUTRAGEOUS TECH FEES FOR SERVICES HE DID NOT DUE IN JAN 2014 I HAD TO CALL IN EERY MONTH TO RESTART A DISPUTE B/CFOR SOME REASON IT NEVER GOT OPEN CORRECTLY AND THEN NOT UNTIL MARCH A SUPPOSE TO BE SUPERVISOR WAIVE THE FEES AND TOLD ME TO TO DO A PTP WHICH I PAID THE SAME DAY SERVICES RESTORED AND NEXT 2 DAYS I HAD TO CALL TO GET MY SERVICE RESTARTED BECAUSE THEY STATED I STILL OWE A BALANCE AND WHICH I REFUSE TO PAY CAUSE I HAVE PAID ALMOST 400.00 IN MAJORITY FEES WHICH THEY WOULD ONLY WAIVED A SMALL PORTION. AND MY SERVICES HAS YET AGAIN AFTER ONE DAY HAS BEEN DISCONNECTED AGAIN AND I ASK TO SPEAK TO A SUPERVISOR WHEN I CALLED AND I GOT HUNG UP ON 4 TIMES THE LAST TIME I CALLED SAME DAY WHEN I REQUESTED A SUPERVISOR I GOT TRANSFERRED TO SPANISH BILLING DEPT AND HAD TO ESCALATE TO A SPANISH SUPERVISOR WHO COULDNT SPEAK GOOD LANGUAGE BUT TRANSFERRED ME TO ANOTHER SUPERVISOR WHO SAID SHE WASNT GOING TO DO ANYTHING WHEN I ASK FOR ANOTHER SUPERVISOR ABOVE HER SHE CLAIM NOT ONE ELSE WAS THERE SHE WAS THE ONLY PERSON WHEN I ASK FOR HER SUPERVISOR NAME SHE HUNG IN MY FACE THIS HAS BEEN A DIASTER FROM THE START THE CUSTOMER SERVICE IS HORRIFIC AND CANNOT GET IN TOUCH WITH CORPORATE BECAUSE THIS IS RIDICULOUS.
service stinks called several times to resolvel my problem put on hold with music playing
operata bulls***. fix my broken telephone line please on outside of house.
My name is Lameka Campbell,
I use to be a former employee for comcast in the billing dept 2 years ago. I am very familiar with the billing system, sales and troubleshooting dept. I dealt with frustrated customer who has called in about billing and services. Never thought I’ll be the customer that would have to call in. I felt as if i wasn’t handled with no care and customer service has been horrible. Since i started my service i had to call in about my bill to be adj every month which is becoming very aggie to me.
my old acct #8220-12-201-3253611:
1.)date: (1/2/14 and 1//14) received first bill for 79.30 incld my mrc charges and installation(on bill 12/18/13) had to call in to get an adj on bill because never had installation done wasn’t connected properly outside my home on 634 Roy huie rd apt 5A Rivrdale,ga 30274
spoken to Jone opr id: JFC; said “will see adj (credit) on next bill advise only to pay 47.48 adj wasn’t made on acct had to speak to a supervisor Yolanda Gracera , that was over Linda opr ID: QAC; who said “couldn’t make adj because in notes shows failure installation”. finally spoken to supervisor she said had to email tech dispatch supervisor see what work was done and call back sometime 3-5 bus days in the evening. Never received a call back had to call in on the Jan 8th to see if adj were made or check in on status of my account. rep John Riviera Opr ID: 1911077 ed me that couple days ago adj were made on the acct of 30.00 for installation and franchise fee of 1.82 acct.
2.) Date: (2/18/14 @ 6:46 pm est 7:31 pm est) spoken to rep name Deonte Opr ID: 5ww i ask if can combine past due bal with current bal without interruption he said “comcast provide customer with a grace period and i can male pmt on service on 3/7/14 with no late fee and no service interruption”
spoken to rep to transfer service to 2070 Lake Harbin rd apt N2 Morrow, Ga 30260 her name was Jessica in moving dept. Had difficult time with putting the work code in the system to have tech to come out for connections outside the home . She inform me will call back after getting assistance from supervisor. Mrs.Jessica called back shortly after call in 30-45 mins still having hard time placing work order. advise that she will cancel service on 21st at midnight and final bill will be 44.11 due to the fact i didn’t have service the full month. inform once install it if not working call back to have tech to install service outside of home.requested to do an stop service and service will be transferred at new resident and no chgs made to plan and had reminded me 9 months left of my promo of 39.99 (high speed internet 66.95). install my service on the 23rd internet wasn’t working called in to activate the modem at new resident, was able to get it activated but no connection. rep said would place a truck roll, and the process of setup one she said see a truck roll already setup for 2/24/14 Monday between the hours 10-12 pm. ask the rep is there going to be an installation fee was advise no. and was provided new account number 8220122013324255. the bill i received (last bill) at 634 Roy Huie rd (old address) prior before trf was in the amt of 47.48 due on 2/8/14 bill period from 1/24-2/23 (bill date 1/18/14).
3.)received an bill on 2/18/24 to new address 2070 Lake Harbin rd apt N2 which shows acct number on 8220-12-201-3253611 previous bal $47.48 unpaid bal -due now and new charges 47.48 which made total amt due $94.96. I made pmt on bill on 3/7/14 of the past due amt of $47.48 cf # 900780 w/cc ending 4139, which left me in the amt of$ 47.48 due by 3/11/14
received a bill on 2/24/14 to new address 2070 Lake Harbin rd apt N2 which shows acct number on 8220-12-201-3324255 (new acct #) showing 0.00 previous bal and new charge$ 92.78 due by 3/17/14. xifinty tv $39.99, xfinity internet $7.00, other charges & credits $41.45 and taxes/fee $4.34. shows charge of technician visit on 2/24/14 39.95, (2 product install ) 40.00, service disco 40.00 broadcast tv fee 1.50.total amt of 41.45 (other credits and charges)
4.) received a tv self install kit by ups today @ around 3 or 4 today march 17, 2014
called into the call center spoken to rep Andre opr Id: 67879 inform me that rep i spoken to prior added tv service with my package with opr id:DAT. i advise rep i never requested tv service only transfer of service to new address.I requested to speak to retention because i never authorize or requested tv service i wanted to cancel my service and adj made on acct.was tfr over to escalation dept spoken to rep Sharis opr Id : 9=R advise me my bill was 150.00 and plan was change over after transfer of service and have internet and cable for 39.99 for 12 months. the bill 150.00 incld 39.99 installation, 56.57 past due bal and late fee of 9.50 and mo adv . and i couldn’t keep the same plan that had at old resident. I advise rep didn’t want tv service never asked for it. she advise cant switch back to old plan only way get close to price if degraded my internet speed. she advise keep tv with internet service to keep same price. i advise rep only way i’ll keep service after adj has been made on acct and she inform me only thing she can do is give me 19.99 towards adj. i replied unacceptable because bill not correct and unauthorized chgs made on acct. i inform rep if i keep tv 20 somethings ch’s not gone do any justice she said i can get the blast pkg which have little over 100 ch’s plus internet for 54.99. i inform rep only way keep service or make chg if my acct been adj and which haven’t happen.i requested to speak to someone over her. she trf to a supervisor heard a loud buzzing noise then line was drop. had to call back in spoken to rep name vickie who tfr to billing supervisor jackie opr id : 37c. she said when made a pmt on my acct on 3/7/14 that went towards my new bill not past due bal and still have a bal of 150.00 that incld late fee,tech fee,past due and mo adv.she said she place in adj for 39.99 to be waived ( case # 021287909) and reverse the late fee of 9.50 and saying still owe 110.00. i advise rep if owe anything and made a pmt of 47.78 on 3/7/14 , why? next bill wasn’t due till 3/11/14 of 47.78 based off 2/18/24 bill statement and even if she included mo adv with taxes and fee 51.33 (tv and internet) that would have made amt 47.78 (3/11/14 internet bill) + (tv/intrnet/modem and taxes/fees due 3/17/14)= 98.81 not 110.00. she placed in adj she advise me of take 2-3 bus days. was tfr to retention to add the other ch’s spoken to rep Bryan opr ID: 1017924 he said if got blast still economy ch’s just faster internet. i advise reps i’ll speak to corporate because i’m tied of not being inform or properly information and things mess up on my acct and have settle for “what”????!!!!????
I want done:
either placed back into my old internet plan what i still had 9 months left of or if have to keep tv service get the internet and tv (100+ ch’s) for 54.99 before taxes and fee. And i want my acct credit/adj for the major mess up on my account and would like to be accommodate for this major mess up, time and inconvenience. due to fact i never requested for tv service and never inform if trf service cant get promo deal. and all calls pulled fro, this conversations i had with these rep’s and need be coached on the behavior because this is a major mess up on your customer account. and for rep Jackie opr id: 37c to be coached because she was rushing ,tone was rude and not empathizing as well rep opr id: 1017924 and rep jessica rep id : DAT need be coach for not informing of the service transfer issue and making chgs to acct without permission.
i am on a fix income and base my bills off my pay i don’t need extra things added to billing and on my off days or free time is take care of business but not to make this part of my business every month a call to comcast i use this service for my work @ home job. this matter needs to be resolved asap within 3-5 business days before this matter will be taken care of by the better business bureau
Need legal representation…I was without service for a full eight days and still received no credit in written as yet. Then the tech was late and rude. So I did not pay the bill. Two days later a tech visit my house and left a note stating they came by while I was gone to collect money for the balance or return of equipment. The name and number and if I pay them I would save being charge my disconnection fee but if I pay comcast it would cost more. So I pay comcast company cash instead of that person. Now its a new day and still don’t have service still. Wondering if that person did something to block my service. So comcast rep said it would take 4-5 days for a tech to come out but you had one at my residence without me evening calling. Whoa!!!
I have had numerous problems with my internet not working from 2009-present. I have also had numerous technicians out to my unit to switch out equipment, lines, routers, Wi-Fi towers, etc… Right now I have to repeat 5 classes in order to get my MBA because during these on-line classes my internet seemed to always be up and down. Now instead of graduating on time I will have another year because of the poor quality of service I have had. I need a complete printout of all of the service calls to my unit from 2009- 2014 for the internet repair and service credits. I have called customer service several times to get a copy of this but no one seems to know where to get this or they tell me it is not available for me. That is silly. This is my service and my degree is in jeopardy of not being obtained. I have been trying to get these records for the past 6-8 months and each person I speak to at customer service tells me, “I can’t help you with that request, let me transfer you”. I am tired of being transferred to people who can’t help me with a simple request. Does Comcast not have a system where customers can go and print out their service request history? If not, what are customers supposed to do when they are in my situation? My dean has told me she needs to see the service requests of why my internet was down so much to allow me to retake the 5 classes I need to in order to get my MBA. If I do not get these records, I will not be allowed to retake the classes because I will not have a valid reason and then I will not obtain my MBA. These are my service requests that I put in for my service not working. When you take your car to the repair shop for service you get a copy of the repair order. This is no different. My service was out and not working and I need a record of all the service requests from 2009-present (2014) for just the internet. What if the car repair technician would not let you have any of your service requests for your vehicle? Yes I guess you would be mad also and complain. For the time I am using the equipment I am entitled to get the repair requests for the equipment I am using. Isn’t this part of the customer guarantee? Customer service?…. I guess not if I can’t get it.
I work in the customer service and have done so for over 20+yrs. If I were to treat my customers the way I have been treated by the Comcast customer service people when I call to put in a request, I would be sitting on a corner in a box because I would be out of business. I have never been treated so rude by the customer service reps at the call center. I have been:
1. Transferred to a phone number that rings 3 times then goes to a fast busy signal and hangs up, this was done by some young girl that I could picture had long finger-nails, a long blonde or red wig/weave and was chewing gum and her name was Tyquesha, or Ja-nae-nae…
2. Been placed on hold for longer than 20 min only to call back and be placed on hold by another rep
3. I have been told numerous times that, “they are so sorry for my service issues”, again only to be placed on hold.
4. I have had numerous appointments missed by repair technicians because; their truck broke down, got lost, they could not make it out, a relative died, oh and the best of all “I had you down for tomorrow”
5. Appointments I scheduled only to call back when the technician had not showed up only to be told, they moved my appointment from the weekend to Monday at the same time (1pm-3pm). I work Monday –Friday from 8:30am -6pm and I do not get home until after 7pm. Why would I be ok with a technician coming by from 1pm-3pm when I am not there? Right does not make sense. And the fact that the customer service rep did not have the skill to call me and tell me that they had to cancel my appointment for the weekend and was there a better time, they just assumed that everybody has a flexible schedule and can go and come as they pleas from work, or that people have all day to sit around and wait for Comcast to show up.
I am not sure what issue causes me the most problems, the customer service reps who really do not care if your service is working or not or the technicians that come out and cannot fix the problem and go to my patio in the utility closet, take their glasses off, dig around in their bag for tools and then can’t find where they put their glasses… (yes this has happened more times than I care to count).
Each time I have a Comcast technician at my home I tell them exactly what the issue is. Some are able to put in a temporary fix (1-2 weeks working service) others just say they need to send this to their “Level 2 Team”…. Really?? I have had technicians come by and my repair request has gone to the “Level 3 Team”. The only reason that happened was because I looked on-line and in the phone book (yes they still have some of these around) to find main numbers for Comcast in Philadelphia, Delaware, Baltimore, etc… any area other than Montgomery County because it seems that the reps in Montgomery County can’t fix the issue.
Well I had a team of two men (twins from Delaware) that came down, looked at the issue, went to the basement, out to the main tie-in-line and reported back to me in 15min that there was an issue with the bottom line tied into the building. Wow…. It took almost 4 ½ yrs for 2 guys to tell me it was a line issue. I told the rep I called in Delaware, Mr. Corey Eames that he is the only person I can call to get any resolution to the problems I am having with the reps and technicians in Montgomery County. I also told him that his team needs to train the team here on customer service and follow-up. I can say the only person who has actually checked back in with me is Mr. Corey Eames (and he is not even in my district or county). The reps here in Montgomery County could care less. Once they take the repair call it is out of sight out of mind. They really should stop saying they will check back in with me to make sure my service is working. Why, because I have yet to have one of them call me back.
I will close by saying if I have any further problems with Comcast or my service I know who to call, Mr. Corey Eames. He has a great customer service skill and he calls you back to check on your service. I also still need to get all of my service repair orders from 2009-present (2014) for each call to Comcast for my internet not working.
This can be sent to me as a PDF to jbcXXXX@comcast.net, jbcjXXXXX@outlook.com, or jbcXXXX@gmail.com.
Thank you for your rapid response to my letter,
Jocelyn
Silver Spring, MD 20904
I am a former employee of Comcast since I have been let go my service has not been Comcastic. I still cannot access on demand, my DVR will drop recordings, my main TV flickers from color to black and white, or my box will suddenly say not authorized and reboot itself for no reason, but yet my bill keeps going up without any notice.
I just had a tech out yesterday (jan 28, 2014) were he spent an hour and switched out my box but the issue is still not fixed. Why am I still paying over $200.00 for less than perfect service? I would like to either have a team out here to figure out what is wrong, if its a line issue or the if its something with your equipment. Also I have one of your power back up boxes in my front yard that i have to keep maintained (ie weeding around and calling if the alarm is going off ECT)but I do not get a discount or a thank you or anything. I would love for this to be escalated to Corporate and that i compensated for my 4 years of inaducate service
My letter to Comcast VP.
I cannot begin how dissatisfied I am with your company. I spoke with a rep last week as my grandmother lay on her dying bed in Miami, Florida. Granted I get my bill is past due and I own that but life happens outside of our control sometimes and it is time you know how poor your customer service is. I asked for an extension on my bill and was told no, no, no. Finally after over an hour on the phone a supervisor finally informed me she could give me until Friday 1/24 to make some type of payment on my account and the rest could be paid on 1/31 and she assured me my services will not be interrupted. Okay so I used my Comcast money to drive to Miami as my grandmother was placed in a coma as she went into cardiac arrest during dialysis. I kept my promise and paid $100 on my account 1/24 and low and behold I wake up to my services disconnected on Monday 1/27. I called Comcast 5 times and was placed on hold for a long period of time then transferred to a voice mail to leave a message which I did each time. I called again around 10am to the number that was provided to me due to my account being past due 866-200-4092 and spoke with a young man who informed me he see the payment arrangement and that I made a payment of $100, he apologized to me for the inconvenience, restored my services and as I informed him I lost my grandmother he sent his condolences and assured me I was good until 1/31 to pay the remaining balance of $240 something odd dollars and I complimented him to the fullest. My Manager allowed me to work from home today and tomorrow as I have to travel back to Miami on Wednesday for my grandmother’s funeral so having my internet on was very important. Well just when I thought things was good…20-minutes later my service was interrupted again. Again, I called Comcast and get placed on hold for long periods of time, disconnected on..You name it and I experienced it. So at this point after having to go in the office to work with puffy eyes after crying all weekend because of losing my grandmother. I continued to call your company and same thing. At this point I am beyond frustrated I look for the corporate number just to learn they closed at 6pm. gave it another try and held for 28 minutes. Got a rep who said he had to transfer me to collections, I informed me I had their number and they were closed but he insisted and transferred me to someone’s business whom by the way said he is tired of getting Comcast customers calling his business and will be filing a complaint as well. Called again and this time 31 minute hold, got a rep who must have left her work stations because I can hear the talking in the back ground and giggling and as I repeatedly said hello for almost 6 minutes she came on and I immediately told her what I heard and requested her supervisor and she hung up on me. Called one more time..Held 39 minutes this time..Keep in mind I am still at work. Got a rep that tried her hardest to help me but was no help..She even laughed when I said I was going to contact the VP of Comcast so I requested a supervisor. OMG this is when it takes a final turn for the worse..Some XXXXy a** supervisor by the name of Nate who said he is in the corporate office showed no empathy to nothing I said and yes me called him out on it as I am a customer service supervisor myself and he was so rude to me as it almost put me in tears. He even said he was not showing empathy to someone who does not pay their bill and he been with the company over 9-years. I told him how he dare speak to me this way and we went back and forth..Long story short I told him I am going to his corporate office and complain he did not have a care in the world and said nothing will be done. I hope a supervisor did not speak in that manner on a recorded line?? Can’t be because he was too XXXXy and ended up hanging up on me and told me he was about to do so.
My problem is I was promised an extension on my account due to my issue and I have been with you guys for some time and I can assure you my cable bill in not cheap. I pay more for cable than lights and water. All I asked is someone hear me out and look into my matter. I am sure you can look up the number of times I called and see that my services was in fact restored around a little after 10am then interrupted about 20-30-minutes later. This is my second time having to go to corporate because the right hand is not talking to the left hand and no one is doXXXXenting the account like they should. At this point I am going to join Dish Network because a customer should not have to experience such poor customer service as I did today and took out over 4 hours of my day to contact you guys continuously just to end up at square one. I will be printing this as well and mailing a copy to your CEO and posting it on your website if I could. This is the final straw and you have a bunch of non-empathetic people answering your phones that does not deserve the title customer service rep. Now what I want is my issue researched and especially the calls pulled. Also, a response back immediately will be nice but again..I am done with your company and just maybe someone would care enough to call me back. I am sure there are others who are experiencing the same horrible service.
Signed…An angry customer!!
I have had Comcast for years and over the last 3 days have had the most nightmarish service and support. We asked 3 times to have someone come out to our home between the hours of 4PM and 6PM….. each and every time we get a conformation call for an appointment window of 2PM – 4PM. When we call to talk to someone, we get all kinds of promises that we NOW have an appointment window of 4PM-6PM. The last time we called we asked to speak to the supervisor, the woman on the phone stated that she WAS the supervisor “Vanice” and proceeded to raise her voice at me on the phone and then hung up. When the technician arrived at our home he indicated that the service rep on the phone NEVER did send any signals to our cable box to try and trouble shoot our issue (so basically they lied on the phone not just once but twice) Their promises do not mean anything. Customer service and support are a joke. Don’t waste your time and money on this company.
I have had Comcast for years. Last year 2013- I had the worst service! After multiple phone calls and technician visits- their Guarantee proves a lie. For 9 months I tried to get my service fixed. I did not have $20 or a premium channel added- nor could I even get the channels I was paying for. I have now been billed for a month in which I did not have service. Thought I took care of this problem when I called Nov 2013. Now I find out problem still lingering. If you are going to return your equipment- get you wallet out- they will not send you proper postage for UPS. You must pay for it yourself. Their promises do not mean anything.
I moved 45 miles and have had nightmarish service and support. I was disconnected a day early and 2 weeks later still cannot get service at my new address. But surprise! They sent two techs to my old address (which is a vacant house owned by Wells Fargo). One of which actually hooked up service. Yet they can’t do it wih out someone home. If they try to bill us for it I will involve my lawyer. We will never use Comcast again. Customer service and support are a joke. Don’t waste your time and money on this company.
I TRY SPEAK TOTOREPREZENTETIV TODAY HE IGNOR ME.INEED ANSER WHY?
This company is a night mare,who are the people they have workings for them.They are not,business wise,the charge you for thing you don’t have,they don’t know how to talk to customer,they make you promises they don’t keep,they lie,who can you report this night mare company to? They are cheating people out of monies,read your bill carefully.They will steal from you,The will tell you one price and when you get you bill it will be almostvmore than your house note.Warning beware of Comcast.
Comcast Xfinity service advertises compatibility with new devices. However, I have had nothing but problems and several service calls. The final service call ended with the tech telling us that we could not use the bluray dvd, xbox connect or the network printer. Not to mention my HD channels do not work on my HD televisions. The HD service is out for 45 minutes at a time. All of these items worked fine with my previous provider. I just wanted wanted all of my services with one carrier. Since comcast cannot deliver on their guaranteed service I will be moving internet service and looking for a new cable tv provider.
dissatisfied customer
I have been having a problem for the last 2 mths with no service. I call in to comcast and my calls go overseas, you can not understand what the rep. is saying. When you ask for a supervisor they say, they are the supervisor then they disconnect the call. I call again and they say my appointment has been reschedule with out my permission that has happen 5 times. This is crazy. I have been without service for 2 MTHS. CRAZY I will be canceling my service.
My service has been out due to a comcast technician working on another customer in my condo building. He was there yesterday and did some thing in the box and diconnected all of my services. I have been on the phone for 20 hours with Comcast to resolve this issue and NOT one rep has helped!!!!!!!!!!!!!I have ticket numbers, names, etc and nothing.
I was even upsold a “better, cheaper package” by one of the reps in the midst of this mess!!!
NO TV, No Internet, No Phone, Nothing. PLEASE HELP
I am so dissatisfied with comcast. My 92 year old grandmother has been having issues with her TV and phone this whole year off and on. It works for a few months and then starts acting up again. Her alarm system is connected to her phone and her life line system. When I call to report the problem I get a run around. Then they schedule appointments for two or three day. My grandmother bill is automatically taking out her account so she is never late. I am so tired of dealing with this company and if anything happens to her you will have a lawsuit on your hands. I should not have to up root her from her home because of things like this. I know things happen , but for this to keep going on every other month is ridiculous. I am going to look into removing her service from comcast and advise my other family members to do the same.
As im writing this message im in tears about the way Comcast has been giving me the run around. The person who initially set the account up said I can pick up the cable equipment and install it myself. That wasn’t the case I had to wait almost seven days just to get my cable set up. My service is still not working. It was the technician fault for not verifying that the cable was working before he left. I’m a new customer every representative I speak to doesn’t seem to care.
I would like to express my disgust of the prices you guys have. I’m a heart patient and every time I open my bill it’s a problem. I would like to know how can Comcast help me. Thank you
Ms. Estime
If anyone would like to file class action lawsuit I would love to be part of it. We lost service 1500 times a day for a total of four and a half months, so essentially we had no service I had over a hundred and something calls to service dept, finally technicians got tired of me calling and ask me not to call them and only call them direct, and at which time they got tired of calls and ignored me. I called executive office and they sent managers from another state and it took a team of eight days to figure problem out. Once they completed fixing they we’re suppose to credit me back those four and half months with no service. I have been arguing with them over this for three months. Then we moved just two miles away because we didn’t want to sign a new lease because we are in process of buying a home here in Tennessee we told comcast to transfer service, and turn off at old address which they said they would do. That call was Aug28 ,2013 they told my husband who is and engineer to unhook everything and hook back up at new location and they would send a signal an we would be good to go of course that would be to simple so my husband called them and sat on the phone three time for two hours each time with them and they could figure it out, of which one time was a manager so they sent a technician out three weeks later. At which time he said everything was set up properly and he then made a call to customer care to find out the reason it wasn’t working was because they never turned on from there office. You would think that while a manager was running diagnostics on the equipment he would know this, but apparently not. The technician went to my upstairs bedroom to hook up my tv and while he was doing it he knocks the television off the wall and brakes it. I felt really bad for him and said don’t worry about and never filed a report because I knew they would fire him. The worse part is to come one month after address change, when we moved from Florida six months ago at which time we had service with them there for fifteen years they said they need to run credit check since it was another state so we said fine not a big deal. However when we move down the road we only transferred service there so there is no credit check required since they ran it six months ago. However they transfer there calls after hours to another country which they don’t understand English very we’ll at which time they ran my husband credit two more times dropping his credit scores. Then ran my credit which we never gave them permission to run either one of ours but the one time. The account was in my husband name, no where on it was my information. So we both get letters from comcast three different times saying they ran credit and we would have to pay a deposit for service. However service was already on. They still owe me four and a half months credit. If we are unable to buy a house now because of them there will be more issues. How do you run people’s credit without permission ? Four time in seven months that’s unheard of. Help
I would love to be part of the lawsuit… try getting a resolution to ANY problem and they send you to yet another department only to be disconnected during transfer. How do you work for a telephone company but cannot operate your own telephone system? UNREAL!
I Would love to file a class action law suit they are a bunch of rude people and lie with no problems
I say we do it. Got my own issues with them going. Already got a lawyer.We should rally and take these fools down
I have been having problems with my cable service all three for months and Comcast as treated me so rude at times acting like its my fault. I need help getting my service fixed right.
I’M WITH U ON THIS I HAVE HAD COMCAST FOR OVER 5 YEARS AND HAVE THOUSANDS OF DOLLARS wroth of credit applied to my acct over the years I think u could really use my help. And my service has always had some type of problems and still do .I have lost thousands because of missed worked and my kids are home schooled and they lost time in school and Comcast don’t care.
iF ANYONE WANTS TO START A CLASS ACTION PLEASE EMAIL ME..cOMCAST TAKES YOUR MONEY AND WONT DELIVER SERVICE IN RETURN.
dECEPTION WITH EVERY PHONE CALL.
Would love to sue them. I’m constantly having to haggle with them over being over charged
i’m ready
I’M WITH U ON THIS THEY ARE SO RUDE AT TIMES AND ALL THEY WANT TO DO IS TAKE YOUR MONEY NOT FIX THE PROBLEM.
I worked for Comcast and I can tell you that you would be stunned if you knew everything that goes on at Comcast. I was a supervisor and I was forced to lie steal cheat and cover things up. They condoned work place violence and even attempted murder and everything gets swept under the carpet. They have a manager that tried to kill me and forced me out of the company. I reported things in writing to HR and to the cooperate office and they pretended that they were going to help me but kept it going and then said case closed because the statue of limitations ran out. I emailed everyone from the director up to the owner but everything gets hid. Comcast said they were going to take me to court and I have begged them to so the truth can come out in the public.
In November, 2011 I signed up with a 2 year contract & was told at the end of my 2 years I would receive a $200 Visa Rewards card. All I was told by the representative that I had to stay with them for 2 years and once that 2 year mark was up i would have a $200 Visa Rewards Card. There have been multiple times I have wanted to cancel my services due to outrageous charges, slow reception with cable and internet when its suppose to be “high speed”, but in July, 2013, when I spoke to someone I was told to stick around until November, 2013 when my 2 year contract is up. I call today, October 7, 2013, to check on when to expect this $200 Visa Rewards Card in the mail and apparently the lady who signed me up with my 2 year contract in November, 2011 never made it into a contract. I’m beyond upset. Nobody would transfer me to someone higher than them, your employees just kept telling me to call this number and that number and gave me the run around. Your company is a hassle. I’m a first time home owner with my first bills in my name and you guys have failed to do your job. If I would have known that she didn’t note I was on a contract with the lady who I spoke to in November, 2011, I would have canceled my services a VERY LONG TIME AGO. Not to mention I called the Visa Rewards Card services and also found out I only had to be an outstanding member for 90 days, NOT 2 YEARS and I was no where to be found in there system thanks to your employees. So since your corporation has bad customer service and lack of communication and failed to do you job I will be canceling my account ASAP and will no longer refer other customers to you such as my other family members and friends. Remember, word of mouth is what will hurt your business & now you will have nothing but bad reviews. Thank you for NOT helping me or satisfying your customers. I’m sure I’m not the only one who got screwed over with this!!
– Angelique Alecci
I had Comcast installed, in my home, in the end of Oct. 2012. I’ve had problems with my service (off and on – mostly ‘off’) since that time. A technician finally came to my home and changed a piece of wiring (outside my home) and I thought everything would be alright. NOT!! Since that time, I’ve had the same issues (tv pic freezing, getting messages on my tv that say ‘this channel is not available at this time – please call your Xfinity provider’, internet not connecting and/or being very slow, phone not working properly, etc…). Technician also tells me that he is giving me a $25.00 credit because I’ve had the issues for a while.
I get the following month’s bill (after the technician changed something) and they charge me $40.00 for the technician. I called them and asked them why. They informed me that I didn’t have the “protection plan” service. I tell them I didn’t know about any ‘protection plan’ service. They tell me they will credit me the $40.00. I ask them about the $25.00 ‘credit’ and they say it will be on next bill. I submit my payment – minus the $40.00 charge – and pay my bill. The following month I get a bill that includes my regular service and the $40.00 is included. No $25.00 credit either.
I have tried to straighten out my bills for the past 5 months with no success. Supervisors tell me to pay one thing and then the following bill comes and it’s all screwed up again. Comcast really needs to get its act together.
I have several health issues and 2012 was not a good year for me (lost my youngest daughter to a heart attack and my 3 youngest grandchildren lost their home in the Superstorm Sandy). I do not need this stress. I want to call Corporate Headquarters but can’t seem to get an answer there either.
All I want is to pay what I owe, to get my credits due me and for my service to work properly. I don’t have movie channels – just basic cable. Have the stupid ‘triple bundle’ thing.
I really can’t stand Comcast. The people who work there are incompetent and seem to just want to appease me for the time being. There’s only one other provider in my area and that requires a satellite dish. Not sure if that will work well, but it can’t be any worse than Comcast. FIOS is not available in the area where I live.
Was on the phone again with Comcast this morning for more than one hour and I’m exhausted and have a severe headache.
We should all bombard the corporate headquarters with emails and phone calls. Really bombard them!!
That’s all I have to say on the subject of Comcast – except that I wish I still drank alcohol (I take a lot of medication for my heal issues). I would love to down a few glasses of Jack Daniels and call someone at the Corporate office and give them a piece of my mind.
I HAVE AND HAD ALL THE PROBLEMS YOUR COMPLAINING ABOUT EMAIL ME MAYBE WE CAN HELP EACH OTHER.
After 5 weeks of service calls to fix my internet service, I finally was referred to Comcast Signature Support. What they don’t tell you is they charge the customer $180 to fix their own problems. Today marks my second call in 1 week. They put me on hold, and came back after an eternity and said to call BestBuy Geek Squad.
What a joke. The FCC should close the sorry lame excuse of a company down.
BestBuy Geek Squad. YOU HAVE GOT TO BE KIDDING ME!
It’s called Xfinity service. This company loves to talk a good story, give out phony names and employee numbers, don’t deliver on what they tell you (talk but don’t do the walk), tell what you want to hear to get rid of you, don’t know what “first call resolution” means, has no sense of urgency, no follow thru from Corporate Customer Service, and like dealing with any beaurocracy they just hope you’ll get discouraged and go away. I’ve got over a dozen emails to an individual at corporate and that person simply refuses to respond. They need to realize they’re screwing around with the wrong person. I don’t give upTheir call centers are worthless are I can call and ask the same question five times with five different people and get five different answers. The chat feature is great if you can’t fall asleep and ran out of Ambien. A couple of hours chatting and getting nowhere would put anyone to sleep. Sleep problems? Try it!
After three hours on the phone this evening with Comcast and Comcast Signature Support, I am convinced that this service (and perhaps the whole company?) is a SCAM. It’s unbelievable that an established company can get away with this kind of behavior. (By the way, everything in the previous replies to this post, and in the other posts on this page is true, as far as I can see. This is not a “perception” or “public relations” problem and cannot be helped by any friendly greeting or “sorry you have had trouble” talk. This comes from a complete disregard at the corporate level for your customers and their comments as evidenced by these posts. It may take a while, but in the end Comcast will pay dearly for this arrogance, incompetence and dishonesty.)
The Comcast bad service starts with their exertive VP’s. Mr. Karinshak, Senior Vice President of Customer Experience posted on the web: “Every day, our thousands of Comcast employees across the country are working tirelessly to make sure we deliver the superior experience you deserve. We are here for you. If you have a question or a concern about your service, we have different ways for you to reach us. Choose one that’s convenient for you and connect with our team”. I tried standing on my head, swimming laps, reading the New Testament, scaling a precipice backwards, swallowing live gold fish…but no luck in getting any one that can deliver anything…nothing seems to get me to anyone in Mr. Karinshak, team to solve my issues. It is apparent that Mr. Karinshak has not tried his own system to connect to a team to resolve concerns. It is very evident that Mr. Karinshak is being treated by his superiors and subordinates like a mushroom. Mr. Karinshak is kept in the dark and is being fed bull-o-s***….that’s how mushrooms grow.
Everyone should switch to AT&T. Comcast had the worst customer service, worst technical experience, worst communication skills….I could go on and on but don’t want to waste another minute on them. I cancelled my Comcast and went with AT&T and have excellent communications with them and excellent service. You also get a lot more services for a lot less price. EVERY SHOULD CANCEL COMCAST – THEY ARE THE WORST.
I have tried to deal with Comcast for approximately 15 years and the service keeps getting worse. They have the most incompetent people working for them and most of them you can’t even understand with their thick accents. Try hiring English speaking people. You can ask 6 people the same question and get 6 different answers. They owe me over $60, plus thousands in lost wages and time, for their mistakes. I am proposing to all of these customers that have been made to put up with these problems and unfounded charges to join me in a class action law suit. Please contact your attorney or congress to get them stopped for misleading the public and unlawful behavior.
We have four TVs. Three have small box and one has a large unit. The three are in bedrooms, the large unit is our living room. Two days ago while we were watching it, it just went blank. We turned it off. Next time on there is a short message saying “Please Wait.Thank you for your patience”. It has been that way ever since. Your automated system was no help at all. I finally found a way to speak to a human but as told the wait time was two to three HOURS. I have no way to turn.
This is atrocious customer service. The TV went off all by itself and I can,t contact any person to start it up. Remember,three work and one does not. That sounds like your problem. Tell me what to do and remember that there is always the dish.
I JUST GOT COMCAST JULY 6 THE GUY PUT THE WRONG BOX IN MY BEDROOM SO I HAD THEM SEND ME THE RIGHT ONE I’LL HOOK IT UP, NOTHING WOULD WORK SO I CALLED GOT THE FOREINERS ON THE PHONE FOR OVE AN HOUR I WAS UP AND DOWN DOING WIRE CHANGES WHICH NOTHING WORKED IN THE BEDROOM TV MY LIVINGROOM TV WAS FINE THEN HE STARTED SENDING SOME KIND OF SIGNAL TO THE BOX WELL THAT DIDNT DO ANYTHING EITHER BUT I WENT INTO THE LIVINGROOM I HAD NO TV NO PICTURE OR SOUND HE BLEW MY BOX FUNNY I GUESS BECAUSE EVERYBODY WAS LAUGHING IN THE BACK GROUND THERE WHERE HE WAS THIS IS HOW US BEING AMERICANS ARE BEING TREATED BY THEM
I GOT HUNG UP ON, I CALLED BACK A SNOTTY GUY ANSWERED HAD TO GO THROUGH THE SAME THING ALL OVER AGAIN. I GOT SO UPSET WITH HIS XXXXENESS I HAD A BLOODI NOSE IAM DISABLED I JUST LOST THE MAIN TV I WATCH EVERY DAY I HAVE A SPECIAL CHAIR WHICH I SIT IN THE LIVING ROOM IN IT NOT MY BEDROOM. I HUNG UP ON THIS SMART JERK I CALLED THE OTHER NUMBER HERE SO I COULD TALK TO AMERICAN PERSON SHE SET UP FOR SOMEONE TO COME OUT THIS IS FRIDAY NOT UNTIL TUES, WHAT AM I GOING TO DO UNTIL THEN THIS IS SO UNFAIR. I BELIEVE THIS WAS DONE ON PURPUSE I THINK I HAVE TAKEN JUST ABOUT ENOUGH FROM COMCAST YOUR EMPLOYEE’S
SAYS IT ALL.
Wow — I was just looking for the corporate address & see from these postings that there is no such thing as customer service at Comcast. I have top tier cable with bundled phone and Internet, yet cable has problems at least once a week. The phone automation system is the worst, the touted website info never works & when you finally reach someone in Mumbai, all they can do is apologize for events half a world away (except this weekend I got a real witch who disconnected me after 45 minutes invested in the call, causing me to start all over). Tech was scheduled for today 10-12 and no show; called at 1:30 & recording said they came but I wasn’t here — a total lie. Got back to Mumbai & at 1:45 little guy promised tech would call in 30 mins. and be by this afternoon. Surprise — no call, over one hour later. This complete refusal to perform the services we pay for is what comes from Comcast being a virtual monopoly in many areas. Everyone should pressure their state lawmakers and attorneys general to sue Comcast or at least open up competition – surely their service sucks, also. This is ripe for a class action. Comcast is advertising services it has no intention of providing & taking customers’ money under false pretenses. The fraud appears to be nationwide — how long will this be tolerated?
Poor customer service. I was given 3 appointments, with 2 being no shows and one almost 2 hours late. This was after several days and hours working with technology support over the phone, who could not resolve my issue. The last no show was tonight, which was to be an emergency appointment to correct the service from the weekend that was not resolved. I called customer service because I had not heard from the tech, only to be told there was no appointment, and that the earliest available service would be Friday. I asked to speak to a supervisor on duty tonight, that had the attitude of not caring. I have spent more time with comcast recently than my own family!
Apparently inferior customer service is something this company is proud of?In May 2013
my only computer was Hacked by a ‘ransom virus’. I called Comcast to purchase HELP
After enrolling in your Help Desk service I was advised “there was nothing that could be done by Help Desk”. I called immediately to cancel service & have had to call an addtional
6-7Times to get this cancelled service removed from my bill to no avail! I am still being charged but have made several calls waited on hold 35min or longer..I finally got a static bill for $115.43 after many prev compliants prev to HelpDesk fiasco to now being charged a different amt each month again, for the same services! Your customer ser is abysimal & your tv service is just as bad but your billing is the worst! Shame on you fortaking advantage of an elderly person!
I am writing this because I need help We just got this service at the end of may. I have many issues but the main one is that during the installation the installer damaged one of our computers. After a few weeks of run around a manager , named Nathan, had the computer picked up to get it repaired. He never has called me. I have done all the calling during this, any way he called last week finally and told me that they would deliver my computer ( this was on a Wednesday) well Friday came and no computer. I didn’t even receive a phone call. I called Monday and Tuesday no answer. I even sent a text message to his direct number, no answer. Now I have a problem since the computer isn’t Comcast but mine. I am forced to take another measure. That why I have chosen to write this. I always though the customer was always right. But the way Comcast had treated me it makes me believe that they are right and I am wrong. I hope some one reads this and can help me
I can’t even begin to express how much I hate comcasts services, I haven’t had this CRAP a month and I have had to call in every day since her got our service, a tech came our… Unhooked all out boxes and said he had to get more boxes and NEVER came back… He may be missing… Idk… But they sent another tech, he hooked up some “old” boxes and said everything will be working shortly… That was two weeks ago… They still aren’t working… Then I asked them to remove the call waiting from my phone. They didn’t do that until yesterday, but today NONE of my services are working!! Everything is BLINKING And I work from home so I can’t even work and these idiots tell me someone will come out SUNDAY… It’s Tuesday… Am I supposed to tell my boss “hey ill clock in next week”?? I am switching services as soon as Verizon is in my area!!!
This is the worst company that I have ever dealt with. My internet never worked. I had someone come out to repair it and it stopped working after he left. I still had to pay a $70.00 charge. I disconnected internet and kept the tv. I later returned 2 cable boxes and internet box because my daughter and grand son moved out. I had to drive 1 hour to get their wait in line 45 minutes and drive back an hour. When I got home my cable box in my room was cut off. I was on the phone with comcast for another hour. I was told that I would have to drive back out to comcast to have them correct the problem. I told them that they needed to accomodate me because their service is awful. They told me that they would mail me boxes to return the equipment but it would cost me money. I received the boxes yesterday that are all smashed up and broken. I also received a recurring charge of $255.00 and a one time charge off $155.00, that no one can explain what the charges are for. I cancelled service Monday and I was told that I will be billed until I return the boxes, which will be on a Saturday due to working all week. Means another 2 hour road trip and hours in line. This company really has idiot morons working for them. It is ashame we are all paying for service that we are not receiving.
i have been a loyal customer since 2001 over 10years Name Zenash Lemma and Hiwot Habtamu Tel 202-328-9811 and . This time we were out of the country on a family emergencyand came back with a surprise of 3month bill. We did not refuse to make a payment but ask them payment is shedule to come out of the account on 6/13/13 and today when we call they have disconnected our service . All this time we never ask for no favour but ask . Also the manager I spoke Paul VAlentino PV2 was not cusomer sevice oriented he will not listen to you but speak and interapt as if this is a life and death situation. This is very sad if i was a customer over ten years i should have had at least 5days extension till bill was paid than you can disonect if you like. Other company glad to have a customer and glad to have you with competitive rate and here i pay the hights rate for internete phone and tv . this is not right and hope corporate office should see that sometimes you need to work with your customers that loosing them. when there was issue service issue we alwasy work with you and it would have been nice to treat us as better than to push us leave your company. it is very very sad to get this from this company COMCAST!!!!
Long story short i was paying $75 a month,i order internet service on February and now not only the service stop my service but today they still make me look like i have own more then approximately sixty cable boxes and the worse part is i only have a cable and a internet service box wish i dont have in my position thanks to the great customer service who allow a technician to check what was the problem but instead took this boxes leaving me with no proof of receipt and four days later a customer service operator still was calling me to remind me i still need to give them the rest of all this boxes. Oh yes today i own them over $2500 and still make me look like i have service. My question is what happen to country government today? Why are they allowing the service to continuous uncorrected the people they say the care about the service.
YOUR CUSTOMER SERVICE IS NON EXISTENT!
I’VE BEEN ON THE PHONE FOR 2 HOURS AND CAN NOT GET A HUMAN BEING TO TALK TO. YOUR AUTOMATED SYSTEM IS NOT WORKING. SO I SIT HERE LISTENING TO YOUR CRAPPY MUSIC WASTING MY TIME. THIS IS YOUR CORPORATE OFFICE IN PHILADELPHIA WHERE I’M GETTING NO SERVICE HERE EITHER. YOU SUCK, AND JUDGING BY THE COMMENTS HERE, YOU DON’T CARE ABOUT ANY OF YOUR CUSTOMERS. WE WILL ALL FIND ANOTHER SERVICE. YOU SUCK !
This is my third time enlisting Comcast cable service. I have the bundle (including home, voice and internet) and those three work just fine. My issue lies with the cable. I had their service long ago, by choice, and love the tv but HATED the billing. Each month, my bill would be different, with no new services added, and I would have to call and fight to get it correct. Then, credits that were promised to me would never show up.
The second go-round was not by choice. The location I moved to would not allow me to bring in my DirecTV because of the dish and U-verse was not in the area, so Comcast was my only option. The boxes didn’t work properly and the bills were never credited as promised to compensate for the lack of service. So residental lease was up, I moved, and transferred the Comcast also. I have four appointments with them for installation, all of which they did NOT show up or call. I had to escalate to a manager and finally got them to come out. Then when I got my bill, they refused to credit me the first week, of which is the time period I did NOT have service because their techs hadn’t shown up to install. So I discontinued the cable service, restoring my relationship with DirecTV.
Now, I’ve moved again, and DirecTV, of course is not allowed to append their dish to my structure, and U-verse is not in the area, so I now had to have my cable installed by Comcast. They showed up, two technicians, and left me with a DVR box that ran hot and made noises louder than my TV. I called the tech’s manager, as instructed, and he sent me to the “nearest” office, 35 mintues each way, to exchange the box. The new one will not activate and while trying to get the rep on the phone to help me, she informed me that I would have to either enroll for a minimun of 90 days in a service agreement for $4 a month or pay a one-time fee of $50 to have a technician come back out. While she communicated this, she had me unplug my cord from the wall and while doing so, the piece that extends from the jack fell into the wall. So she decided at the point, that YES, a technician needed to come out. I had already paid for the installation and yet they wanted to charge me until I encounted an electrical issue with the cable was wired. She gave me an appointment and no one called or showed up. So, now, today, supposedly, someone will be here between 4 and 6 to fixed the installation issues but I am not very confident they will show up.
FRUSTRATED BEYOND BELIEF… GRRRRRR
To add… I believe they take advantage of customers that they know don’t have options for cable.
This is the worst service provided I’ve had in all my years. I have been on the phone back and forth for the past 2 1/2 hours disputing a payment that was made two days ago. I have provided all information listed on my receipt and they still refuse to reinstate my service. The representative stated I would have to wait 3-5 business days for my payment to post. He even insisted I make another payment with my cc if I wanted my service reinstated even though I have made a previous payments. I am beyond pissed. Why would you use a third party that takes 3-5 business days for a payment to post. That’s an I covenience to customers. I am currently holding to speak with a manager, that they “claim” is unavailable. I will be most definitely be canceling this service.
Oh My God, I can’t believe the complaints I have read tonight sitting wondering if I should send my complaint or call Head Quarters tomorrow. I decided, it seemely does not matter what people say about Comcast and the customer service, there is no reply to either of the complaints and how it was handled, so why would I want to put mine there to be ignored. Just a few words, Worst Customer Service I have even encountered in my 62 years. I have worked in a call center for the past 30 years as Superviosr and took care if many issues that I was proud of the way I handled my customers and took care of them. I recevied many written letters to my Head Quarters office, but Thank God it was Complimentary Letter and not complaints,. I will reserve my complaint for a live person at Head Quarters in the morming. Hopefully I will receive a much more empahtic person than you have working in your call center. It is a shame when you ask for a local phone number in your area you can call and speak to to get to the bottom of the problem. They arre robots with the same answers to all questions abnd can’t guarantee you any help just that they will escalate the problem abd give you a ticket# if you ask for one and not let you know when you will get a respnse. Enough for my thoughts. Hope someone will get your call center some serious customer service training. I teach customer service and I know this corporation needs help. I at retirement age and don’t want the job. There are some good training companies out there that could help your company.
Really bad service!!!! Thats the first thin that i have to say. Im hoing to my second week since i received my cable boxes modem and phone and i still have no service. Wen i called to get service i was recomemded to self install because people that lives here prior to me had comcast service before. I called aproximatly 7 to 10 times to try and install it myslef, like recomended to me, it didnt work out i tried in all 4 televisions. All thru the days i was just going in circles because they were telling to call different departments. I then was sent a technician who was extremely rude slaming doors ignoring my questions and all he told me was that it was the cables and that he was there only to program boxes nkt to work on cables it was to late and he had to go home he said. Thats when i decided to choose a different cable provider because since day one had nothing but issues and i recomend other providers to people.
My husband and I have contacted Comcast several times within the last month complaining that we are not getting the service that we are paying for with our “high speed” internet connection. We have taken off of work only to have your tech come and tell us that he can’t correct the issue and we would need to call and have a service tech come out. Really???? Today, I came home to a note on my door from you that my Cable and/or phone modem levels are too low “PLEASE CALL within THREE DAYS to schedule a Special Request Order to correct the problem in your home and prevent temporary disconnection of your cable services.” Seriously? Please disconnect my service as this will only enforce my decision to move on. We have called and had your no good techs come to our home and now you expect me to take a day off from MY JOB AGAIN so that you can send someone out to tell me that I need a tech? I am seriously SICK of your service and your Customer Service. I have had your service for several years and have been a very loyal customer, but I am now at my boiling point. Bring on the Satellite with the new Genie and all! Yes, I have been shopping around and have found that many of your customers are SICK and TIRED of getting the run around! Why don’t you try coming on my time like after work or on the weekend instead of me getting jerked around from you. My husband made an appt today which I will be calling to cancel because again, I refuse to take time away from my job to appease you. I AM THE CUSTOMER!!!
Listen to this one: I just relocated to a new home, called to have service transferred and was asked if I wanted to upgrade to “Triple Play” so I did. The install was completed March 25 2013. April 17 2013 I come home to find out my service was suspended. I call customer service and was told it as suspended for “Non Payment of $977.00”! I explained the service was just installed and that this was impossible. They told me it was for “Non Payment and a No Return of equipment” dated back to 2008!!!! In bad to laugh, I told them that was impossible and that I pay all my bills directly in person at the local service center. And as far as the equipment goes, that their accusations were false. I said to them that I found it hard too believe my service would have continued for 9 years if what they claimed was true. I was told “I wasn’t their only customer and that it takes time for the security dept to follow up on such issues. Now what’s interesting here is the following: being I was scheduled for an upgrade, I went to turn in my old equipment. As I handed over several boxes, router and modem, I was told the router wasn’t listed or registered as issued to my address / account! I told them that in fact it was their equipment and was installed several years prior. The women told me don’t worry, this happens all the time where Comcast doesn’t record the proper info on devices, doesn’t list proper information on accounts. She then given me a receipt for the boxes that were listed then hand wrote the serial number of the router on the printed receipt. I asked why she couldn’t print me one, she said because that serial number / device didn’t exist in my account. MY POINT BEING: Comcast is so screwed up that such situations like this one happens a lot and I told them I believe that’s exactly what happened in 2008 where they claim I owe them $977.00, I was told to write a letter and fax it to their DELAWARE SUPPORT TEAM and see if they will accept my story! HA! If they didn’t, I would be responsible for the amount I listed here. So this morning I just emailed my story too the Senior Vice President of Customer Service. And I will continue to fax / mail my story too every single address / office I can find in the Comcast Community! I TRULY BELIEVE THEY DON’T CARE ABOUT ANY OF THE CUSTOMERS. They over bill everyone, bank the money, build massive interest at our expense. CORPORATE GEED!!!
Dear Comast,
You have the WORST CUSTOMER SERVICE EVER!!! I have spent days and hours of my time trying to get a situation resolved. It is still NOT fixed!! Therfore I have switched to DIRECT TV who I am very satisfied with. Their customer service is outstanding!!!! I suggest your employees take a few lessons from them. Also, their prices are much more competitive!!!! Think Madeline has the right idea on contacting the BBB since no one there can seem to handle a simple billing and cancellation issue!!!
For the past three weeks, I have been attempting to get a problem resolved by Comcast to NO AVAIL. Every rep has said they would call me back with information on what was going on with my modem and NOT ONE of them called back. Do you people care about the customer concerns, or just the money you are making off of them? I think it is Definitely the latter. FOR ALL THE RED TAPE YOU PEOPLE HAVE TAKEN ME THROUGH, MY BILL SHOULD BE TOTALLY WAIVED. I am beyond frustration at this point with Comcast. Each and Every time I have called, the reps ALL SAY THE SAME THING!!!
You guys have surpassed Bank America as the worst US customer service firm.
We are a trucking business in Washington state, and since late October, we have been receiving calls for comcast. Some are people wanting to pay a bill, others have been put on hold and transferred, and thier call ends up here. We have called your 1-800-comcast, and 1-877-480-1344 to report the problem. Here we are on January 25th and the problem still exists. We have been told that it is a problem with our modem, we checked with our service provider and that is not the case. I am in hopes this email, gets to the proper person, someone who can correct this problem.
BAD SERVICE: I AM VERY UPSET WITH MY SERVICE I RECENTLY FOUND OUT ABOUT. I LEARN THAT MY PROMOTION RAN OUT AND I WAS BILLED AN ADDITIONAL $70 IN WHICH I WAS NOT PREPAIRED TO PAY. i WAS PUT INTO ANOTHER PROMTION WITH A GENTLEMEN WHO WAS VERY NICE BUT I STILL HAD TO PAY THE $70. A FEW DAY LATER ON TUESDAY MY SON AND DAUGHTER ASK ME WATCH THA DARK NIGHT RISES AND MY ON DEMAND SERVICES WAS TURN OFF. I TRY MANY TIME TO PURCHASE THE MOVIE AND FOUND OUT THAT A RESTRICTION WAS PUT ON MY ACCOUNT. NO ONE CONTACTED ME OR WAS A LETTER SENT TO ME SAYING THAT THIS WAS GOING TO HAPPEN. IT’S NOW FRIDAY, DECEMBER THE 28TH AND I STILL CANNOT ACCESS ANY ON DEMAND MOVIES. THIS IS BAD SERVICES AND YET COMCAST STILL GOT THE EXTRA $70. CAN SOMEONE PLEASE MAKE SURE THIS DOES NOT HAPPEN AGAIN. VERISON IS STARTING TO LOOK GOOD. UPSET CUSTOMER.
I am a consumer of your product and I have received terrible customer service for the past four weeks. I bought an IPAD and placed an order for a wireless modem on 9 November and was told it would take 3 to 5 business days. I never received the item and I called again on 16 November to inquire about the order and was told by customer representative Jay that the order was never placed. He supposedly placed the order and assured me that I would have the modem in 3 to 5 business days. Again, I did not receive the modem. I called again on the 17 November and the customer representative was not very cooperative and claimed that the order was submitted incorrectly into the system. I conveyed my frustration and disappointment at that time to the customer representative and her attitude was that she could care less. I called the company again on 21 November and spoke with Angel who at least gave an order number (447829327) and a tracking number (1ZE83550332645577). On 24 November when I tracked the item using the tracking number it showed that UPS had not received the modem and that it was sitting in the warehouse. I have been waiting four weeks to receive this item and Comcast has failed to send the order and to keep saying “sorry” again and again is unacceptable.
Since Comcast is not willing to provide adequate customer service I will be taking my business elsewhere and will be contacting the Better Business Bureau about the inadequate service I have been receiving from your company. Thanks for nothing.