CheapOAir Corporate Office - Corporate Office HQ

CheapOAir Corporate Office

How would you rate your experience with CheapOAir ?

[Total: 166    Average: 1.2/5]

CheapOAir Corporate Office Address

CheapOAir, Inc.
213 West 35th StreetSuite 1301
New York, New York 10001

Contact CheapOAir

Phone Number: (212) 478-0335
Fax Number: (212) 763-0468
Website: https://www.cheapoair.com/
Email: Email CheapOAir

CheapOAir Facts

Founder: Sam Jain
Date Founded: 2005
Founding Location: New York, New York
Number of Employees: 3500

CheapOAir Executives

CEO: Sam Jain
CFO: Werner Kunz
COO: Ruben Bello

CheapOAir History

CheapOAir was founded by current CEO Sam Jain in 2005. The company is headquartered in New York, New York, and is a subsidiary of Fareportal, Inc. CheapOAir is on online travel service that offers discount airline tickets, hotel reservations, rental cars, and vacation packages.

The company is the 9th largest online travel service and offers app’s for both Android and IOS cell phones. CheapOAir has received numerous recognitions in magazines and newspapers such as The New York Times, USA Today, and Fortune. The company’s website receives more than 20 million visitors each year (2014) and has agreements with 450 airlines. The company states that they have discounts on approximately 100 million airline tickets at any given time.

CheapOAir was the first online travel agency to offer ancillary items American Airlines and US Air, such as WiFi services, upgraded seating, and early boarding privileges.

CheapOAir FAQs

Question 1: What is the phone number for CheapOAir?
Answer 1: The phone number for CheapOAir is (212) 478-0335.

Question 2: Who is the CEO of CheapOAir?
Answer 2: The CEO of CheapOAir is Sam Jain.

Question 3: Who founded CheapOAir?
Answer 3: CheapOAir was founded by Sam Jain in 2005.

{ 61 comments… read them below or add one }

Ambreka July 15, 2018 at 2:05 pm

I have had the worst experience of my life dealing with this company/agency. I have gotten better service at Mcdonalds. The staff is very unprofessional, unorganized, and unsympathetic. I tried to book a flight and hotel 16 hours ago (which was taken out of my account) that never got confirmed because 1. The hotel room I selected was no longer available (but the website showed they had 8), and the flight I selected went up in price so it never got confirmed. I called the day before to see what the issues were and I got 3 different excuses (It was no longer available, the price changed, my bank held my account because of suspicious charges), in which I am still not sure what the issues are. I spent at least 8 hours on the phone (at least 3 of those hours on hold collectively). I finally speak with a supervisor and she is very rude and tells me to “stay professional”. I WOULD NEVER book ANYTHING else through this company!! RUN RUN RUN RUN !!! I am out of $700 and still have no hotel or flight! Save yourself the time, money, and energy!!!! PLEASE READ REVIEWS BEFORE YOU GIVE THEM YOUR MONEY!

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Tom July 12, 2018 at 3:11 pm

First of all been trying to correct my problem for over a month. My pointsd disapeared called them to find out where they are. was transfered to 3 different people and each told me after being on hold for at least 10 min. not there job. Then was told an email to the rewards department would resolve it. After 2 weeks it was resolved and I requested to use for airline tickets and they said only for hotels and cars. They procedded to transfer me to the car group and was told no cars only hotels. Called back again and said I can use but I have to book it my self ask what the value was and no one new.
The worst part I have never delt with people who are so rude and don’t want to listen at all. They listen with there mouth. I asked for supervisors and told hold on and for 20 min ni answer.
This company is a scam and should not be allowed to do business in this way. I don’t know what it is but they are a scam.

I just hung up and was told that points are only can be used for hotels. False advertisment.

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Amy Ellis June 29, 2018 at 10:53 pm

Do not ever book with this company, Horrible Customer Service. Take your money and leave you stranded and will not give you your money back for a flight that they canceled. If you book with them, you will have a horrible experience. May be cheaper at first but in the long run will cost you double.
Do Not Ever UseThis Company Ever

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Greg June 11, 2018 at 6:50 pm

I am not going away until this issue is resolved . What is the CEO’s direct number

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Greg June 11, 2018 at 5:57 pm

Tried to book a flight but cheapoair told me my card was declined so booked with another agent, three days later cheapoair gave me a ticket and took the money from account! Have sent thirty emails and had six chats. No one replies. Spreading the word on social media and already had many replies saying thanks . This company has already lost more than my $271.

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Orlando R Rivera June 7, 2018 at 9:59 am

on Tuesday June 5th of this year I decided to book a flight for my son Orlando Rivera Jr traveling from Atlantic City New Jersey to Atlanta Georgia I booked it at 11 p.m. that evening and I could not understand why the payment of $153.38 for that flight was not taken out of my card so I came into work June 6th the next day and still the money was still on my card so I decided to call the 1-800 number to make sure that my flight was still booked, I was told by the young lady in customer service that was helping me with this problem she found out for some odd reason my flight was cancelled and had to be Re- booked after 3 hours on hold going back and forth I was told that my flight ticket would now be $193.38 versus what I paid when I first booked it 153 .38 and also she could not seem to fix my problem within the first half-hour maybe to 45 minutes I would have accepted that and then she told me that my card was not the same card that I used which she was wrong it was the same card and then she put me on hold again she came back online 20 minutes later and told me that my son would have to present the Visa credit card at the Atlantic City Airport in order to receive his flight tickets which was round trip from Atlantic City to Atlanta from Atlanta back to Atlantic City his flight schedule was to leave Atlantic City June 11th and return back to Atlantic City from Atlanta June 19th and then she went to tell me if the dates were flexible I explained to her that my son only gets one week vacation from his job and that was the only week he could get so it was not flexible and because of that my price went up $50. This is the worst experience I had booking a flight with this company it was my first time giving it a try and it will be my last time I do not recommend anybody 2 book any flight with this company thank you.
From Orlando Rivera out of Calhoun Georgia.

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Mohamed Abdulahi May 27, 2018 at 10:51 am

This is the worst travel nightmare agency

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J. M. Kelly April 6, 2018 at 1:16 pm

I purchased two tickets for my wife and myself for March 12th, 2018 from Manila to Tokyo on Cebu Air and received confirmation via email. This would have been in late 2017. On the day of the flight, at the Manila airport, upon checking in I was told that the tickets were issued to me but instead of my wife, the second passenger was shown to be an unknown, female Filipina. When shown my confirmation from cheapo air, along with what should have been a simple explanation of a mistake obviously made by someone, Cebu Air would not issue my wife a boarding pass and instead forced me to buy a THIRD ticket. Upon returning to the USA I pressed cheapo air, asking for a refund of the third ticket, I was told by cheapo air that the fault was not theirs but instead was Cebu Air’s. However, having spent over five hours at the Manila Airport trying to get Cebu Air to use some common sense, they told me that the fault lay not in their mistake, but cheapo air’s. Either this situation will be resolved by cheapo air and Cebu Air mutually finding out culpability, or there will legal action taken.

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wendy March 29, 2018 at 10:28 pm

My mother in law booked a trip from Columbia south Carolina to Dallas Texas and I took her to the airport in Columbia SC at 4:30AM to catch her flight and they told her that she was not on their flight….My mother in law spoke to your customer service to book this flight and YOUR CUSTOMER SERVICE MESSED UP!!!!! My mother in law missed her only great granddaughters 1st birthday party!!! She was devastated and she still is…. NOT ONLY IS SHE DEPRESSED BECAUSE SHE MISSED THE BIRTHDAY PARTY…THEY TOLD HER THAT SHE COULD NOT GET HER MONEY BACK!!!!!! YOUR CUSTOMER SERVICES HAD HER LEAVING OUT OF A STATE IN WHICH WE DON’T EVEN LIVE IN!!!! I WILL NOT LET THIS DIE OUT….I WILL FIGHT THIS TO THE END ….I WILL GET AN ATTORNEY !

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wendy March 29, 2018 at 9:44 pm

My mother in law booked a tri[ from Columbia south Carolina to Dallas Texas and I took her to the airport in Columbia SC at 4:30AM to catch her flight and they told her that she was not on their flight….My mother in law spoke to your customer service to book this flight and YOUR CUSTOMER SERVICE MESSED UP!!!!! My mother in law missed her only great granddaughters 1st birthday party!!! She was devastated and she still is…. NOT ONLY IS SHE DEPRESSED BECAUSE SHE MISSED THE BIRTHDAY PARTY…THEY TOLD HER THAT SHE COULD NOT GET HER MONEY BACK!!!!!! YOUR CUSTOMER SERVICES HAD HER LEAVING OUT OF A STATE IN WHICH WE DON’T EVEN LIVE IN!!!! I WILL NOT LET THIS DIE OUT….I WILL FIGHT THIS TO THE END ….I WILL GET AN ATTORNEY !

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John Willis March 21, 2018 at 12:02 pm

STRANDED IN BANGKOK !!!! I have used their service before without problems, so naturally I went to their website for this trip as well. I have traveled all over the world for 36 or so years and never had a problem until now. The flight from Chicago O’Hare to Podong Shanghai, then on to Bangkok was fine. But on the return flight I was not allowed to board. Reason given, that the flight would go from Bangkok to Ningbu, Ningbu to Pudang, Pudang to O’Hare…with layovers in each stop. Was told I needed a visa to be in transit at the airport….that’s not true, and even if it was the Chinese embassy said I could have gotten a transit Visa on arrival. China Eastern check-in counter was wrong. In any case, while at the airport I contacted Cheapo right away to ask their help. I paid extra money for ticket insurance and trip interruption as well as medical. The customer service representative said I would need to pay additional 365 dollars and could I give my credit card number….lol . Why the hell should I pay? This is not my mistake. I paid extra on my ticket already to have a false sense of security. I have called many times to resolve this, they told me if I wanted to fly right away..it would cost me 1,000 dollars. Or I could wait 4 days and pay 365 additional. Wow, how the hell is this my issue?
Where is the customer service here? I got stranded in Bangkok for days trying to solve the problem on my own.
More hotel fees, taxis and an additional ticket. This time I flew through a privet travel agent and found a flight$800.
I was not willing to trust Cheapo air rep in India with my card info…no way . But the point is they should have warned customer about the need for visa, which in this case was not needed because I would not need to leave the airports. Therefore not entering the country. I have paperwork and copies of everything that happened. All they need to do is refund half my ticket and that would be fare, since I only got half a flight. My original ticket was 500 or so,and adding all the bougas insurance new Total 720 dollars. Still waiting to hear back from them.
I fly often, seems you guys not care about customers.

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Patricia Bartkowiak March 14, 2018 at 10:47 am

This is the WORST booking service I have ever encountered. My husband and I booked a flight, was told and WROTE it down that we had 24 hours to cancel without charge. We had to move the date out due to grandson’s graduation date was same day we were leaving, unknowingly. I called a couple hours after the initial booking to cancel & they said there would be a cancellation fee. So I asked to move it out 2 weeks, they charged 200+more per person. I said NO. I called back got another agent, they said it would be 89.95 for the date change. Then upon confirming they changed it to 89.95 x 2 = 179.90. I agreed just to get this done. Then my credit card was put on HOLD a couple of days later, they charged my credit card 8 TIMES for 8 different charges. When I called to find out what the charges were they were RUDE, charged 120.10 for 3rd party agency fees, 29.90 for Travel Assist fees. I tried to get the fees taken off they he said they couldn’t because it would change the price of the flight. I hung up on him the rude jerk. I checked United Airlines for the same flight numbers and the fees were 615.00 x 2 = 1,230.00 for the same exact flight. They charged $1,843.96 with a difference of 613.96 OVERCHARGES. I WILL BE WRITING A LETTER TO CORPORATE AND WILL NEVER USE THEIR SERVICES AGAIN. THE ONLY REASON WAS THEY KEPT POPPING UP ON THE UNITED AIRLINES WHEN I TRIED TO BOOK THROUGH UNITED. HATEFUL COMPANY.

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ambrosio February 14, 2018 at 5:42 pm

PEOPLE DON’T USE THIS AGENCY. THEY USE CHEAP LABOR FROM POOR COUNTRIES AND MAKE A TON OF MONEY. THEY NICKLE AND DIME US FOR EVERY LITTLE MISTAKES WE DO.WE ARE HUMANS AND IT’S INEVITABLE BUT THEY CAPITALIZE ON IT.

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ambrosio February 14, 2018 at 5:19 pm

i transposed to letters on my last name without knowing so i called customer service. They charged me $35 to correct the spelling of my last name.I booked this myself if you have a better system so we can correct our own errors or mistakes i would not have to be making a complaint.i was on the phone for 1 1/2 hour just to get my last name spelled correctly and charged $35 for a simple spelling correction.REALLY, MY MOST HORRIBLE CUSTOMER SERVICE EXPERIENCE.

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Kathy February 13, 2018 at 5:32 am

I booked a flight on dec 30 2017 for an april trip using a cheapoair gift card. The card covered our flight with money left over. Cheapoair asked me for my credit card incase additional charges arose. Within 10 min of booking my credit card was charged for the full amount not gift card. After 27 calls 13 emails i was told my credit card was refunded. I sent them 2 credit card statements showing noooo refund. They replied by email it was refunded and it wasnt. Very unhappy with customer service. Each email was the same signed by a different cheapoair agent. I will be reporting cheapoair to better business bureau if no refund to my credit card by end of week. Your agents said refunded on jan 13. It is now feb 13 no refund of $336. Terrible company. I want answers and credit for my troubles. Conf # 47329444. Ps maxim your agent was verrryyyy rude…

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Mayra Prado-Pagan January 30, 2018 at 5:14 pm

CHEAPO AIR – DISCRIMINATION

I have called and spoke to rep on 1/28/17 to request a full refund after booking 2 tickets. The airline that they work with Volaris, clearly states on the website they accommodate Passengers with a wheelchair. However after calling to make accommodation as instructed they confirmed to both CheapOair and myself on the call they DO NOT do full accommodation. They do not do a FULL LIFT for a paraplegic person meaning no one can help him transfer him from his wheelchair to the airplane seat. So I told them well he can’t walk so he can’t do it himself and with the side rails there is no way he can transfer himself. They told me that then he should have someone pay and travel with him to transfer him… I WAS OUTRAGED. CheapOair was on the phone with Volaris and they heard they can’t accommodate him… So then I have to cancel because he can’t walk and he can’t transfer himself to the seats as they don’t have an area for handicapped people.
I Purchased with CheapOAir and they are telling me it’s my problem and to work it out with the airline when I booked with the and al this was raised 10 minutes after the booking happened. No one wants to help.

“Wheelchairs have no additional cost, but please inform a member of our staff that you will be flying with one so that everything is ready to transport it in the plane.
You must require a wheelchair when booking your flight or upon arrival at the airport counter, where we will provide the necessary assistance to transport you inside the airport, towards the boarding gate and until your entrance to the plane.”

Below is what the agent online is telling me.. NO help and the phone call was the same.

Mayra Prado-Pagan • 4:00 PM
I need my issue escalated
Adken • 4:12 PM
It is non-refundable as per the Airlines and the supervisor will also be advising the same.

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Danielle January 1, 2018 at 7:58 pm

Is there anyone who can assist me with a one time courtesy waiver of my cancellation fee?
When searching for a discount fair to Florida to visit my parents, I was pleasantly surprised to see discount fairs offered only at Cheap-O air.  I could not duplicate these fares on any other site.  I booked the flights with the understanding that I had 4 hours to confirm the details with my parents.
I did not realize that there was a cancellation fee or I would not have booked.  Airlines offer a 24 cancellation. I assumed this was similar and did not notice any indication of a cancellation charge listed where your site mentions 24 hour cancellation.  I feel that this is misleading even though I understand now that it is in the “small print” under Taxes and Fees.
While reviewing my itinerary, I realized that even though my search was from Boston to West Palm, my tickets were booked from West Palm to Boston.
I do not understand how this has happened.  I entered BOSTON TO WEST PALM in my search.
You are even sending me fare watch emails that reference this search. Please see below:
I do not understand how this error occurred.  To correct the flights adds thousands of dollars to my trip, which is not an option.
I  am very surprised that there is not a customer service agent available that can offer a courtesy fee waiver.  I only booked this a half hour ago and am only cancelling due to the backward booking that I do not know how this occurred.
Cheap-O Air has decided to charge me a hidden fee due to an error, instead of waiving the fee and keeping me as a customer.  That is not a good business decision.  Negative word of mouth carries much further that positive. By waiving a $75 fee, you could have had a completely different customer experience.
I spoke with Colt and Samson, and was very disappointed with the accusatory tone taken.  This was a surprising error.  I did not simply decide to cancel my trip. 
  I would very much appreciate it if there is a way to credit the $75 fee charged by Cheap O Air.  This was a very unfortunate error.

From: “CheapOair FareAlert”
Date: January 1, 2018 at 6:39:08 PM EST
To: “Danielle Palzkill”
Subject: Welcome to CheapOair Fare Alerts!
Reply-To: CheapOair-reply@ myCheapOair.com

January 01, 2018

Call for MORE Deals
1-888-657-8043

Flights
Hotels
Cars
Thanks for signing up!
We’re keeping a close eye on flights from Boston to West Palm Beach, and we’ll send you an email when new fares become available.
Your Preferred Travel Dates

Departure Feb. 18, 2018

Return Feb. 22, 2018

Your Fare Alert Details
From: Boston
To: West Palm Beach
Departure: Feb. 18, 2018
Return: Feb. 22, 2018

 

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Danielle January 1, 2018 at 7:50 pm

Deceptive, Rude, Unhelpful.- Do not book through Cheap -O – Air!!!!
This was the worst customer service experience ever. My booking was made backward in error- I called immediately to cancel – but was charged a cancellation fee.

I requested a courtesy fee waiver – but was rudely denied.

The pop up says 24 hour cancellation, but to find out that they charge a fee, you need to look at the bottom of the website under taxes and fees. This is ridiculous, and deceptive.

I am cancelling my credit card that I used with this company. I do not trust at all!!!!

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Claudia Figueroa November 18, 2017 at 3:43 pm

REAP OFF COMPANY MAKING MONEY OUT OF PEOPLES CANCELLATION POLICY when the airline directly never charge the customer for cancellation! NEVER AGAIN WILL BOOK WITH CHEAPOAIR. Travel Agency very sneaky and greedy! NOTHING IS FREE…I will recommend to go directly with the hotel or the travel agency!

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Nick November 5, 2017 at 4:40 pm

Booked a flight, and was told by the group we were planning to travel with the flight they sent us wasn’t the one they actually booked. We immediately canceled the flight (within minutes). We saw the 75$ cancelation fee a few says later, a day before we planned in meeting with the group to book together and eliminate any additional confusion. We called customer service twice so far, once was basically laughed at because we were concerned with the 75$, and told by the rep they think it’s BS as well. The second time we were guaranteed a call back from a supervisor which we have not recieved (no case number, no email, no follow up at all), not to mention the rep basically said you are free to go elsewhere! It’s amazing the 75$ charge for a booking for a flight that was canceled with minutes of booking is more important than future business… I’m not even disagreeing if the flight was canceled weeks after booking, but within minutes?!?!? C’mon

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Tammy October 13, 2017 at 7:07 am

WOW after reading all of these reviews, I felt I needed to add to the list……I have to say FALSE ADVERTISEMENT!!!! I received a pop add that said I can book a flight for $197.79, and mind you my husband and I have been watching this flight for a couple months now. So I called immediately to book the flight, speaking with the customer service gave me a price for over $500.00 I said what about the ad she asked me for the reference # which was not attached to the add so after 50 minutes and 2 customer service people which one was to be a manager(??) I finally gave in to not having a reference number but went on about FALSE ADVERTISEMENT AND THE BAIT AND SWITCH THING…….Next morning another ad same thing with a reference# this time called and tried to book again same issue with being on the phone with 4 different people and 1 was to be a manager and another a compliant depart just to find out they were all customer service people…..I explained to them that I have been watching the price of this airfare and it never been or ever was $197.79, and they could not prove to me any different I told them I do not know what country you are in but in the United States there is a thing of False advertisement and fraud!! I will go to whoever would listen and I can report to for their not so fair business practices and their ad scams they have on the internet and I noticed today the airfare for the trip I was looking at is for $264.00—STILL SCAMMING!! CHEAPOAIR is a scam!!! Please don’t be sucked in by these people…..Thanks!!!

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Marjorie Campbell October 17, 2017 at 1:30 pm

Yep!! They are very sneaky.
Never again I book with them!

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custsupport October 19, 2017 at 8:34 am

Tammy, each ad should have a travel date and black out dates listed. The fares are not for all days, months, there could be 1 flight that is offering that fare, so that would not be considered false advertising. We will be glad to look into if or you,. forward the add you are seeing and the city pairs, and dates so we can compare the information., Send it to randrews@ cheapoair.com.

My apologies for the inconvenience.

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Joshua Allore January 5, 2018 at 1:22 pm

Booking number 47434379. Feel free to pull it up CHEAPOAIR. You will also see there is a recording.

I have had the same issue in the past. I chose to give them another chance. I booked a flight yesterday and saw the 24 our cancellation as well. I called to cancel because of a billing issue. 75.00 per ticket!!!!! The issue came when My parents purchased a trip to Ireland for my Girlfriend and I. They paid for a majority and I added my card to the transaction to cover the rest. What they don’t tell you upfront is that the cards will be charged different amounts to equal the total. I was to only pay 3.87 as a joke because my dad is kind of overboard sometimes. ha ha I was charged 515.44 on one transaction and 31.90 on another. My parents paid the rest on their credit card.
Very misleading and unprofessional. They said that there was a spot to specify how much is to be put on each card. This was also false or we all just overlooked it. I find that hard to believe though. This company sucked me in again. Will never happen again. SCAM!!!!!! No sympathy for a customer at all. No exceptions made ever either. Even though we were the ones inconvenienced. Totally inconvenienced us all and had to wait on hold for over two hours to try and fix this. Ridiculous!!!!

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Mel October 12, 2017 at 2:22 am

I booked my ticket 3 weeks ago, first they overcharged me to which I fought and fought for a refund. Then last week I noticed the agent had misspelt the last name on the ticket, they wanted to charge a fee however they realized they cant because after listening to the call it was infact the agents fault!
Now 6 days later (5 days from date of travel) I have made over 20 calls in 6 days totalling 16 hours on the phone and I get told just 24 more hours, just give us another 24 hrs, another 24 hrs and your case manager will have it fixed….STILL NOTHING!!!
Qantas have assured me there has been no name change received by CheapOair and if they don’t fix their mistake then I wont be boarding a plane.
I have made numerous attempts via social media and consulted a lawyer…because they believe I was threatening a lawyer the lady who is incharge of my name change decided she no longer wanted to deal with it.
I have apparently 4 supervisors in India working on my case…the stress this company has caused me you will never imagine and I don’t wish it on my worst enemy.
Booking: 44976878

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custsupport October 17, 2017 at 8:56 am

Mel, did have a delay in getting things rectified with the name, but in the end it got resolved, and she will have no problems with her upcoming flight.

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Marjorie Campbell October 17, 2017 at 1:32 pm

You can dispute with your credit card company. I would!

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Marty Benner September 13, 2017 at 10:10 am

I called to get a refun on my tickets to St. Maarten from Tampa, the customer service rep said the flight has not been cancelled and she was unable to refund my money. SERIOUSLY, there is no airport left in St. Maarten not to mention there is no place to stay. Blithering idiots. I will call the state attorney and file a complaint.

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custsupport October 17, 2017 at 8:58 am

Marty, the airlines at the time were not refunding tickets, they were allowing changes to be made and waiving off the $200.00 airline penalty. As a travel agencies we must follow the rules the airline put in place, now if you want to check back and see if they have lifted the restrictions, feel free to do that. You could have also checked the airlines website for the policies regarding cancellations, and rebooking of tickets.

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Ramesh Sapkota September 12, 2017 at 5:15 pm

I was faithful costumer for such a long time until now (at least 4/5years) and now found it this is total fraud system with glitch in it, I booked ticket for a date and ticket was issued for another date and as i immediately noticed and trying to cancel it, only I hear this or that and each agent speak different thing and different price. Very unprofessional representative!! I will never use their service nor I recommend any one to use it again.

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custsupport October 17, 2017 at 9:02 am

Ramesh, very sorry to hear of your recent experience with our website. Our website does not make changes to ones itinerary once they have chosen the flights. What you had done was chose an flexible date that had a cheaper price, and we show those options first in the availability. It was the first choice and that’s what was selected. We do advise the customer in 3 different spots you chose and alternate and saved $$$ would you like to keep this, or book your original dates for more money. You kept the cheaper price that had different dates. We do allow you to cancel within 24 hours for a fee, this is for the processing of the cancellation, and setting up the refund. We will also assist you in rebooking for the actual dates you want, but you must pay the applicable airfare, and at times it’s usually more expensive, so that’s why it wasn’t chosen first.

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JOANN GARCIA August 24, 2017 at 9:45 pm

DO NOT BOOK WITH #CHEAPOAIR !!! Twice this month that I have issues with them, called the Customer service within 24 hrs of the booking and didn’t go nowhere. Spoke to Supervisors and id not go nowhere except for fees and more fees.
The second time, I booked my Dad’s flight from Manila to LA. My Dad’s name usually have the Sr after his last name, because my brother is the Jr. However his US Visa does not have the Sr in his last name. So I called 5minutes after I booked when my Dad noticed it in his Visa. We are so accustomed to his name having Sr that we didn’t even think it will just disappear. When I called and explained the situation to 3 representatives, all they said is to pay the $50 change of name.
When I wanted to cancel the booking all together because it says in their false advertisement “24 hr cancellation” did not specify there’s also a $50 to cancel a booking within 24hrs, I was so upset. How can the #Cheapoair be in this business. It’s like they can offer price guarantee but hoping customers makes mistakes and charge them $50 for every mistakes they make. I tried to look them up in #BBB #betterbusinessbureau but they’re not there. Where else can we complain? Obviously this is a huge company taking advantage of middle class and even with these much complaints nothing is done with this company. This is very sad

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custsupport October 17, 2017 at 9:06 am

Name changes or modification is not allowed once tickets are issued, those are airline rules, and FAA policies. In some cases if it’s within 24 hours we can request a waiver from the airline to modify the booking, and they have a charge to do so. We do not have “false advertising” it states 24 hour cancellation with a fee. That;s the part the customer over looked. It taking one step further and reviewing the policy that was attached with a link, the customer would know there is a cancellation fee. However, the error was not caused by us and we tried to assist the customer to rectify the error, so he didn’t loose out on the entire ticket. Before anyone books, you should check all documents first to make sure you putting the name as exactly as it appears on passport, drivers L, what every ID you are using, just don’t assume!

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Joshua Allore January 5, 2018 at 1:30 pm

Or CheapoAir can make it blatantly obvious to its customers! I have done some research and noticed that your complaint percentage is over 30% higher than the next airline company or booking service.
Customers are how you make your money. Time to treat us better. I for one will never buy from CheapoAir ever again. Just had another issue today.

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Michael Dionne August 18, 2017 at 12:47 am

Such a bad experience with CheapOair! I booked a flight and received conformation right away with all wrong dates. I called right away and was told I had to pay $50 to cancel. What a scam. After speaking with 4 people I was told not to worry I could cancel and not pay fees. Then was told I had to pay even after saying I was just told I did not have to!! What a bad service! I have called the news and in 1 week have an interview to tell the world how terrible I was treated….can’t wait to tell my story. Shame on you CheapO…. shame on you. You would think the people in charge would care

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Amasjai Williams August 14, 2017 at 12:05 pm

These people STOLE MONEY from my account over 600 DOLLARS .. I filed a policed report .. They have extremely horrible customer service .. They hung up on me multiply times ! Very angry

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Robert Love August 1, 2017 at 12:30 pm

I just experienced the most unprofessional person I have ever spoke with I needed to make a change in flight time for my return flight only and was told that i would have to pay extra to do so when it plainly says on Cheap O Air website that to make any changes to just call the 800 number which I did. I also tried calling to speak with someone in the united States and could not so I called the Corporate office and got a message and the call hung up. This is the most incompetent company I have ever dealt with all i NEED TO DO IS CHANGE FLIGHT TIMES. We as customer’s should get together and file a law suit against this company maybe then they will correct their wrongs

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Victoria August 5, 2017 at 2:13 pm

So far, I have been on the phone 4 times with service reps from CheapOair to get the Exit Row seats I originally requested and was told I had paid for. That was on June 24, 2017
I received my seat assignment on July 3, I realized the discrepancy on the 17th and called. I was assured it had been fixed. I called back on Aug 2, 2017 because it was not fixed. I was told they would get back to me in 6 hours. I called back on Aug 5, 2017 and after being on the phone for over 35 minutes I was told they would call me back in 2 hours and I could have any seat I want. One hour and 30 minutes left and still waiting?????????????????

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Victoria August 6, 2017 at 6:36 pm

Well, No Surprise here……No One Ever Called and NOTHING has been done!!!!!!!

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Victoria August 6, 2017 at 6:38 pm

Well, No Surprise here……No One Ever Called and NOTHING has been done!!!!!!!
I am going to call Corporate on Monday. Don’t expect them to care either.

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Nora Byrd August 14, 2017 at 11:51 am

norabyrd678 at gmail.com. This company is a scam and needs to have legal action taken against them. My honeymoon was from August 7-12 in Cancun. I went to a link my sister gave me for Priceline and somehow ended up on this ripoff site. This is my first time booking airline tickets and so I put in my information, and my departure date and return date. I was able to get two round trip tickets for $634 and when I put my card information in to pay they sent me a flight itinerary and the date had changed to Wednesday August 9 returning Thursday August 10. I immediately called them about this happening. The man I spoke with told me if I wanted to change the date I had to pay $200 so I’m pissed. I tell him I don’t have a extra two hundred dollars to pay for something I didn’t do and I told him to cancel the tickets and I will look elsewhere for flights. He told me fine he will return my money back after I pay $150 cancellation fee. Now clear as day it says you can cancel for free if it’s 24 after the booking. The man said yes you will get your money back the full amount after paying the $150 and now I’m livid. Who pays $150 up front to get back $634? Free is Free you have gots to be kidding me. So I ask for a supervisor and she’s the worst thing I’ve ever heard of. Rude and very nasty on the phone. Now I have to cancel the resort because we wasn’t going to be there the next day and lose money on that, then I reach out to United Airline who is now telling me that because we didn’t take that one day flight and didn’t pay this hustle company the $150 we lost our whole $634. I can’t believe this has happened to us. Oh and by the way, common sense is free. Who goes all the way to Cancun for one night?

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custsupport October 17, 2017 at 9:09 am

Robert. sorry that you had a misunderstanding about changing tickets. It does not state any where on our website that you can call and make a change with no add collect. The airlines automatically have a penalty that we collect for them, and if your new date is more expensive you have to pay the difference. It would make no sense to buy a ticket for July to florida, and really want to go at christmas, where it’s peak travel, and the prices are double the cost, and not be expected to pay the applicable price. We are sorry that this transaction was not fully understood, and we did try and assist you the best way we could. But we could not waive off the fees, and airfare difference.

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Carolyn Zuttel July 7, 2017 at 4:40 pm

CheapOair should be sued by a class action law suit for the way they have treated me and the many who have complained here. My situation is not unlike theirs. The seat I can no longer use 23 days from now is free for them to resell, but I do not get any portion of a refund.
Booking: 42864460

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cheapoair July 27, 2017 at 8:54 am

Carolyn, as discussed with you, the ticket that was purchased is non refundable, and those are the rules put in place by the airline. Whether you have 23 days or 2 days before the departure the policy is the same. The airline may be able to resell the seat, or they may not. Our apologies for the change in your plans has caused an inconvenience. Our terms and conditions are listed on our website for your convenience to review.

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Marcela Aguilar Shepard June 29, 2017 at 6:51 pm

My Booking number: 43161303

My disaster story is below.

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Marcela Aguilar Shepard June 29, 2017 at 6:46 pm

I have been treated with the most utmost disrespect by your customer service agents. They had me on the phone and on hold today since 7:30 a.m. until after 6:30 p.m. and still I have not been helped.
I had originally made a round trip booking with Cheapoair from Fort Myers, Fl to Silver City, NM. First mistake was Cheapoair charged me twice for the flight. That mistake has been costly for me since my credit card was in the negative & got charged for an over-draft because of it.

Today, my June 29th Boutique Air return flight from Silver City to Phoenix got cancelled due to mechanical reasons. Silver City is 5 hour drive to Phoenix. Boutique Air offered a refund and to pay for a car rental to Phoenix. Since I could not find a one-way rental car to Phoenix. This caused me to miss all the rest of my United Airline connecting flights.

Bob, your Cheapoair Manager responded to my call saying that he would take care of my reschedule with United Airlines at no cost to me due to the fact that the cancellation with Boutique Air was not my fault. He called me back saying that I had been given a new booking keeping everything the same as before, except we would change the date to June 30th (tomorrow). He said I had the same reservation number and all. No cost to me. He asked for my phone number and said he would call me back with a confirmation number. This never happened.
I called back and Darin, your other agent took the call and said that IBob was still on the phone with Boutique Air. Darin told me that I had to call Boutique Air and get a confirmation flight for them to take care of the rest of my flights with United Airlines. I called Boutique Air and they said they could not do that because they would need to have someone pay for that new flight reservation and they advised me to call Cheapoair once more or have them call and do a 3 way phone conversation to take care of the booking faster.
This time, when I called Cheapoair back, a girl with a Russian accent answered the phone and I could hear the other agents saying my name, laughing and making fun since they didn’t realize I could hear them. This girl put me on hold for another very long time before she came back to say that she had made a request for someone else to call me back. It is now 6:26 p.m. and I still haven’t been helped. She told me that I had two options, one to cancel the flight and only get $129 back from Boutique Air. I paid $780+ for the United Airlines and would have to pay about another $1,000+ to rebook.
This girl told me she had put in an emergency request and to wait for them to call me back. she said to go and wait at the airport. Boutique Air’s next flight is tomorrow at 7:30 am and Phoenix is 5 hours away. I cannot wait at the airport.

I will never again book with Cheapoair and will tell all my friends to stay away from this horrible airline with no sense of customer service or respect for their clients when they call.

Marcela

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Victor Scena June 14, 2017 at 2:41 pm

Scumbag is to mild of a word. I am sending the a 30 day demand letter and if they do not refund fully. I will sue for triple damages and I will win. They will wish they never heard my name

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Ruth Andrade June 3, 2017 at 12:38 pm

the worst customer service i have ever experience, i will not ever buy another ticket from this company. Believe when i have made a promise like this i have kept it.

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Michael May 9, 2017 at 1:45 pm

This is a disgraceful travel agency plain and simple. They are evasive and will flat out lie to you. Logic and facts (dates, times, and conversations) do not matter, accountability is not a company attribute. In my lifetime I have never come across a company that will blatantly lie as this one has. Never again will I book through them, and I will make a concerted effort to push people away from them. Absolutely disgraceful.

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Erin Buchanan April 28, 2017 at 9:22 am

DO NOT BOOK TRAVEL WITH THIS COMPANY UNLESS YOU HAVE LOTS OF MONEY AND TIME TO WASTE!

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Pauline April 4, 2017 at 12:25 pm

We have booked for a flight to Kuwait leaving from Manila Philippines on April 2. We booked on the phone with a travel agent. We asked several times what is the allowable luggage , if it’s 2 30kg EACH and was told yes.

At check in with Emirates, we were told only allowable is 1 30kg per passenger. We called the customer service while at check in and talked to someone and was told to pay for excess baggage fees first then we can have it refunded .

We called back and decided it was a risk since we did not have receive an email confirmation and was put on hold for more than an hour and missed our flight . We have a separate ticket connecting us from Kuwait to Budapest as our final destination which we missed as well.

I was on the phone for 6 hours total that day till 10am and was told in the beginning that it should be sorted out after an hour or 2, they just needed to listen to the voice recording or conversation .

I have been on the phone for hours trying to get this sorted out . I was told by Silis, one of the managers, that latest we will fly out is Wednesday . He found another itinerary which would allow us to fly with 2 luggages and take us to Budapest . It’s already Tuesday and nothing has been sorted out . It is unfair that we have to be on the phone for 9 hours with barely any sleep and be put on hold , to miss our flights while it’s your agents fault for giving us the wrong information and be put in a lot of stress .

We need to be in Budapest for work . Please give us a call as soon ASAP so we can finalize this . It is taking too long .

I would like to request the contact information of higher management please as well . I have the right to follow up and contact them myself .

Thank you.

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Joe Muraco March 11, 2017 at 12:37 pm

Worst experience in my life. Cheapoair is a ripoff. I booked flights from Cleveland to Orlando, American Airlines, after returning from trip I found additional $183.00 of charges added to my Credit Card. Naturally, I disputed them with card company after getting run around by the folks in India who are the “customer service” people for Cheapo. I was told that they where charging me $61.00 in fees and taxes and another $123.00 for seats, these charges where paid to Cheapo, the original tickets where
paid directly to American.
I was told that by selecting seats (none of them I chose
had an additional fee noted) “online at time of booking…they where subject to additional charges by Cheapo..”. I talked to American and was told that unless the seat chart indicated an additional charge , and some of the available seats at the time did, there should not have been any additional charges. To add insult to injury one of the five people I spoke to said that he “realized that I am a senior and my not understand how it works”. Which
In turn infuriated me. I am still trying to resolve the issue.

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dave broda February 6, 2017 at 9:36 pm

cheapoair…worst experience booking a flight,,,web site showed prices before and after my flight dates of 338 to 314,,inc tax and fees…i dont have a credit card so i asked the person that is travelling to book the flight..she agreed and the day she booked she thought she saw flight was 349 inc fees and taxes but was billed 470…she sent me info few day later to let me know arrival time…and i asked why they charged her 470 and she wasn’t sure..so i phoned them …after talking to 11 diff agents and 4 supervisors,,,they told me it air canada that sets daily prices..but air canada says they sell bulk tickets and have no control what they do with them….even the day i talked to them 6 days after booking the price was 314 inc tax and fees…they wouldn’t budge on any refund or cancellation .i was told its my problem not theres..there is alot more to this story and hopefully you contact me through email and i can give you more horrifying details on cheapoair…davebroda at yahoo.ca

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Morvarid January 4, 2017 at 12:25 am

Hi dear,
I bought 2 tickets back in july from Lax to IKA for march 2017 but because I couldn’t get the day off I called to exchange one of the ticket’s date but they told me one of the ticket name’s is wrong. I wonder how possible to I bought 2 ticket and I put my last and first name wrong??!! Instead of Morvarid Namiranian the in website shows namiranian morvarid, after waiting 5 month I called because I saw a lots of good deal on your website to exchange one of my ticket but they said they can’t until my name get fix and finally today I got email but they ask for $25.00 per ticket it means $125.00 just for that and again if the flight will charge me separate. I’m not crazy that pay that much money and then cancelation fee that means more than the ticket I bought and this is not right. I want to change only one of my tickets that is under my name morvarid namiranian, even the return date is good I just want to chang the date from LAX. I really hope you can help me ….. please understand that I trust your website and I just get frustrated with this and nobody answer me right.

Thank you

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Shelley Thompson January 3, 2017 at 4:45 pm

Booking # 38615745
I booked a flight for my daughter, son-in-law, and my two granddaughters from Las Vegas to Columbus OH. on Nov. 5th 2016. The flight was to leave Las Vegas on De. 19th. The flight was cancelled at the gate. I understand that the cancelation is not your fault. The airline refunded their fees on the spot, your company however doesn’t seem to want refund what is owed in a timely manner. I have made 3 phone calls so far was informed that I will only get $884.80 of the $1056.60 that was spent on the booking and that I will have to wait 30 to 60 days foe it to be returned. I can understand waiting a few business days for the refund but this is ridiculous. I have already spoken to the airline and they informed me that they refunded your company the next day. When I booked the tickets your company didn’t wait 30 to 60 days for your money you took it over a month in advance. The flight was cancelled, you were refunded in a timely manner, now do the same for me and refund the money to my account. It belongs to me not you, give it back

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Felicia Lilly December 13, 2016 at 7:14 pm

WOUNDED WARRIORS AND DISABLED VETERANS CHRISTMAS RUINED BECAUSE OF CHEAPOAIR… According to the New York Attorney General It is AGAINST THE LAW for anyone to withdraw money from your account without your prior knowledge or consent. I authorized you guys to withdraw 311.48 dollars to fix a ticket to make up for a ticket that I had to change, but you charged me twice in the amount of 339.20 dollars. You can not take money out of my account without my authorization and your company did it anyway and admitted it, but all you can do is apologize and say sorry for the inconvenience. I was blown up in AFGHANISTAN and I bought the ticket after making it from over seas after many years of rehabilitation and therapy so forgive me if I do not understand why your company is telling me that a error that your company made will take you 7 to 14 days to fix when you know that my son KOBE HOLT who I booked a ticket to see after being away from him for 7 years is such a big deal. I receive 80% disability from Veteran Affairs which equals up to about 1600 dollars a month, but I was still able to sacrifice and buy him a round trip ticket through your airline. When it is all over with you can say I am crazy, but your company has already admitted the mistake. I was supose to buy a Christmas tree and your telling me to be patient. Do you really think I want him to see me as broken and disabled. You people have no heart. Yes I have PTSD, Depression, 6 screws in my neck due to me being blown up by an improvised explosive device and I survived; my dignity was never in questin because of my service. Some same this is the second Vietnam, because even in AMERICA WHEN WE GET BACK they still don’t care. I am not asking for money back that I authorized; I am asking for money back that I did not authorize and still all I get is apologizes. It’s Christmas and it was supose to be wonderful. Your business don’t even know what you have done. 339.20 dollars may not be much to you, but it was a lot to me. I could of bought food and a Christmas before he flew in on the 19th now along with the other things I have to figure out how not to put my head down. The sad thing about it is a know your company doesn’t care is because I called 4 times begging and crying to your officials and telling them the situation and it’s on recording that it was a mistake, but their is nothing they can do and on top of it when I sent an earlier email the company sent me a confirmation of supposedly my complaint that belonged to someone else and their personal information. I sent them a response back telling them my name and that the acceptance email for the complaint was not me. What kind of company are you people running. You can call me crazy, but when the transcripts are made to be released their will be no shadow of a doubt that the gentlemen asked me if he could authorize my card for 311.48 dollars not in addition to a second charge of 349.20 dollars. I am not upset because you overcharged me I am upset because although your company does not care I needed to pay a bill, I needed gas, I needed food, I needed a Christmas tree for my son, I needed a gift to give him on Christmas. I paid the extra although I did not agree, but your company still took advantage and took what you were not authorized to take. For the guy who sent me the wrong complaint confirmation earlier of someone complaint here is actually mine from earlier. MAY GOD HAVE MERCY ON YOUR SOULS:

I am looking to speak to the CEO of this company, but I can’t seem to get his number and I keep getting the run around. I am very disappointed. My congressmen will be contacting you along with the Better Business Bureau and along with the Wounded Warrior Project. I am a disabled veteran who just spent 7 years overseas. I booked with CheapOair and it has been the worst experience ever. I have cried for 3 days and I am still crying I booked a flight for my son to come see me who I have not seen in 7 years since being injured in Afghanistan. I put in my dates and little to my knowledge they say I checked a box called flex dates that sent me a ticket with the wrong dates. I did not check a box and if a box was checked it was done automatically. CheapOair Booking: 39317201 I called to have it fixed and they did then I checked my bank account to see that I was charged twice and the only thing they can tell me is that I will receive a refund for the repeat charge in 7 to 14 business days. I receive VA disability in the amount of 1600.00 dollars a month and they think that being charged 339.20 dollars charged from my account TWICE is no big deal and saying that their sorry for the inconvenience is o.k. Now I have to go borrow money just to buy him a gift for Christmas. Thanks for making my holidays a little more brighter! At least I did get him the right ticket CheapOair Booking: 39317201, but I will never use you services again. Thanks for taking care of your service members!!!!

I know Trump is the new elect president, but I am sending this with all my documents to every media outlet I can find in New York, New York that I can find. Maybe one will give a shit about a disabled veteran!

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Felicia Lilly December 13, 2016 at 1:08 pm

I am looking to speak to the CEO of this company, but I can’t seem to get his number and I keep getting the run around. I am very disappointed. My congressmen will be contacting you along with the Better Business Bureau and along with the Wounded Warrior Project. I am a disabled veteran who just spent 7 years overseas. I booked with CheapOair and it has been the worst experience ever. I have cried for 3 days and I am still crying I booked a flight for my son to come see me who I have not seen in 7 years since being injured in Afghanistan. I put in my dates and little to my knowledge they say I checked a box called flex dates that sent me a ticket with the wrong dates. I did not check a box and if a box was checked it was done automatically. CheapOair Booking: 39317201 I called to have it fixed and they did then I checked my bank account to see that I was charged twice and the only thing they can tell me is that I will receive a refund for the repeat charge in 7 to 14 business days. I receive VA disability in the amount of 1600.00 dollars a month and they think that being charged 339.20 dollars charged from my account TWICE is no big deal and saying that their sorry for the inconvenience is o.k. Now I have to go borrow money just to buy him a gift for Christmas. Thanks for making my holidays a little more brighter! At least I did get him the right ticket CheapOair Booking: 39317201, but I will never use you services again. Thanks for taking care of your service members!!!!

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Kathy Mochel December 8, 2016 at 10:11 am

This is the WORST BOOKING AGENCY EVER!!!! I will never, ever book with Cheapo tickets again.
I needed to change a departure flight from a morning to afternoon flight, and they wanted to charge me DOUBLE what I originally paid.
What a rip off. Not to mention you are forced to talk to someone in India or the Philipines.
I called what was listed as the “coorporate office” that was listed as being in New York, guess what??? it took me to India.
Word of mouth is the worst and believe me I will let friends

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Britt Catron October 4, 2016 at 8:57 pm

We had booked tickets through cheapoair. We decide to upgrade tickets only to discover that they dropped the tickets for our connecting flights for our final destination. I guess cheapoair thinks that we should walk to the connecting airport. They also claimed I was being dishonest. I told them it makes no sense if had flights to connect why would not have that when I upgraded. Still waiting hear back.

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Lamyae Laghrissi July 19, 2016 at 11:41 pm

first of all i would like to introduce myself. I am one of your regular customers. I have been booking my family flights through your website.
today I had the worst experience ever! i booked tickets to my sister in law Amina Kraima and her daughter who were supposed, at the time that i am writing this complaint right next to me in my living room having dinner with and my family.
the booking number is 35095475, if you go to my account and look at the booking number you will definitely find out how many times i have called to find an arrangement. i kept trying and stayed positive hoping and saying perhaps they will understand the situation. i know that your representatives did the best they could but unfortunately the solution they provided me each time wasn’t helpful.
well the situation is that, i called cheap o air customer service to confirm the tickets as i was talking to that representative who mentioned that i havent gotten the seats and he was willing to do it for me. the line got cut and i haven’t gotten any call back knowing that they ask you for a phone number in case you get disconnected. i had to cal couple days later and i have been told that the airline stopped are my sister in law has called virgin atlantic priorly to make sure the reservation was fine and to make sure that she is not missing anything and she has been told that she needed to provide with her passport number in order for her to proceed to the checking online and that s IITTTTT.

now the problem is bigger and beyond anything. today she has been dropped by her husband 3 hours before the flight time. her husband had to drive back home which is 2 hours away from the airport. knowing that everything was all set. wishing his daughter and his wife a safe trip. while Amina had to call her husband back after being stock at the airport running from an office to the other and from an agent to the other and was provided with the worst customer service by the virgin Atlantic and felt nobody was willing to help or even paying attention to her or concerned about her all they will tell her you need to call the airline and to see with them a solution to the flight she missed.
she missed her flight not because she got late to the airpot it was simply because she did’t know about that us requires ESTA knowing they have passports from Netherlands we haven’t ever heard of this ESTA only by the time she went to check her luggage. by the time she started filling and ready to pay for the application online and ready to submit it knowing that she has been told she gets an answer right the way and that was a lie because you dont get an answer for at least 24 hours. i call that misleading the customers. i was hoping to get a solution since she has been told she can check with website to reschedule her flight for the next available without additional fees. and thats a lie!!!!
I had to call the cheap o air and the representative will tell me i had to contact the virgin Atlantic instead! called the virgin Atlantic at least 100 times and the only answer i get you have to check with cheap o air, and again i have called you an other 100 times! Im honestly extremely confused and feel extremely offended. and i don’t think it’s faire to lose the whole flight just because of this immigration matter and just because you couldn’t catch the first flight . it wasn’t because she got late to the airport or she got distracted at the duty free shop and missed her flight! and she couldn’t attend her brother s funeral and we booked her a flight hoping he would be still alive after her daughter finishes school and her training!!!

I haven’t felt that anybody was helping and supporting me emotionally and mentally except for Zam Lun one of your supervisors. well she did try to call the airline to explain to them the situation and she got to the point of providing me an amazing fare for only 2300!!!!!! seriously that is a bargain isn t it! had to call virgin atlantic back and they told me that i had to deal with the travel agency or the website i have booked with the first time but again after understanding the situation they told me well the only thing i have to do is to book a new ticket because the other even if i wanna book just one way from amsterdam to orlando anyways the return is not available anymore!!!! what a good help!!!! i just feel like again i was dealing with salespeople not agents who obviously are supposed to help instead of selling!!!!

Now I am writing this hoping for an answer and a solution either to get money back to my credit card or to be rescheduled for sometimes next week. /after getting an answer from the US Custom

Thank you for understanding

Regards

lamyae laghrissi

I am sincerely looking forward to get an answer from you as soon as possible and if you don’t mind. she filled for that ESTA and the first opening was for the 22nd of july. meaning she will get and answer according to the website between 24 and 72 hours.

I just felt today each time that i was contacting either your or virgin Atlantic i just felt like they trying to sell me not to help me

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Lidia September 19, 2016 at 10:13 am

It would be difficult to receive refund from them. I have been trying for 2 month since July 26.
The plane was ground delayed for 2 hours at their fault, meanwhile my next flight departed and the whole root was broken. I wanted just to receive a refund for not provided service.
They made up I did not want to use next suggested flight 4 days later because of my medical condition while it was inconvenient for me. Now they demand “medical documents” to refund my money. It is unheard-of! Unprofessional and lying customer service. They are fooling me not to return money back.
Lidia Brault
Booking ID : 35832403

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