Carvana Corporate Office - COHQ

Carvana Corporate Office

How would you rate your experience with Carvana ?

[Total: 1    Average: 5/5]

Carvana Corporate Office Address

Carvana Company
4020 East Indian School Road
Phoenix, Arizona 85018

Contact Carvana

Phone Number: (602) 852-6604
Fax Number: (866) 221-3833
Email: Email Carvana

Carvana Facts

Founder: Ernie Garcia, Jr., Ryan Keeton, and Ben Huston
Date Founded: 2012
Founding Location: Tempe, Arizona
Number of Employees: 1069

Carvana Executives

CEO: Ernest C. Garcia III
CFO: Mark Jenkins
COO: Benjamin Huston

Carvana History


Carvana 1

Carvana, founded in 2013 by the owner of Drivetime Earnest Garcia II, sells inspected, certified cars online with a seven-day “test buy” period, passing on savings to consumers who can bypass dealerships and sales commissions.

The company allows clients to shop, finance, and even trade in their current used car, all online. Cars can be transferred nationwide and are generally picked up at what is known as “vending machine” sites, which accept a special type of coin that is mailed to the customer after the sale has been completed. Using the company’s online 360 viewing camera, clients can inspect every part of the vehicle, inside and out.

Carvana 3  In April of 2017, the company went public on the NYSE under the ticker symbol: CVNA

Carvana is listed as #34 on the 2017 Inc. 5000 list of Fastest Growing Companies in America. In 2016, the company had annual revenue of $365.1 million and a three-year growth rate of 7,925%. The company also took the #1 spot on the Inc. list of Top Arizona Companies & Top Phoenix Companies, as well as the #2 spot for Top Retail Companies.

The company also ranked 5th on the Forbes 2015 list of America’s Most Promising Companies. Carvana 4Carvana has distribution centers in Atlanta, Georgia; Nashville, Tennessee; and Charlotte, North Carolina. The company also has a physical presence in Houston, Austin, Dallas, San Antonio, and Pittsburgh, Texas; and St. Louis, Missouri.

{ 4 comments… read them below or add one }

Jeffery Sisco February 1, 2018 at 4:05 pm

Quite disappointed with Carvana. I purchased a 2014 Kia Sorento and on day one after the delivery the rear power hatch door stop working. I reported the issue immediately and to Carvana’s credit the were understanding and the car was repaired at a KIA dealer. One problem though, the dealer informed me in writing that the car had been in an accident therefore, the rear hatch even with new struts will not stay open because the door is way out of line. I followed up with Carvana on several occasions to express my concern that they sold be a car that had been in an accident however, did not show in Auto Check and/or Carfax. On 2/1/2018 they expressed to me that there is nothing they can do regarding my issue. I also at the advice of counsel ask them to swap out the car. Since they had an identical car albeit more expensive. They basically said they would not do that. Basically they sold me a car that was damaged and refused to remedy this situation.

My complaint is not an attempt to spear Carvana, I just want the car I purchased to be in good working order as any consumer would want. I quite disappointed and plan to file a complaint with Maryland State Attorney Office. I will also hire a lawyer to ensure my rights are being considered with respect to the purchase of this auto.


Derinda Arnold January 24, 2018 at 2:29 pm

I just want to share with you guys at the ‘big’ house what a HORRIBLE car buy experience I have had, and currently still having with Carvana!
My husband and I were looking to get into a vehicle for our family, with a 3rd row, ASAP. We have a new baby, and at the time, with all 4 kids are not able to travel together as a family to go anywhere. So getting into a 3rd row vehicle is very important to us. We had some friends use Caravana in the past for several cars, so you came highly recommended.

We started viewing options online, and were immediately impressed by the cars offered, the selection and the shape of the cars. On 1/14/2017, we finally locked in and settled on a 2014 Kia Sorento. I noticed before hitting the buy button, the photos of the car did not show a 3rd row. So I did some research online, and it turns out that they COULD or COULD not have that 3rd row. Under the details and specs of the car, under seating – it said 3rd row. My thoughts then were that the row must have been folded down at the time. I still went further, and decided to call in and speak with an agent. The agent then confirmed that does have the 3rd row. Pleased with that being said, we completed the purchase. The car was then set to deliver in 2 days. AWESOME. The day before delivery, something didn’t sit right with me about the 3rd row. I then chatted in, and this agent then confirmed that DOES not have the 3rd row, and the annotation team must have made a mistake. Well that’s a BIG mistake to make. I called BACK in and the rep then told me that she didn’t think that had a 3rd row, but we should wait until that arrives, and then if not, refuse the delivery. So the day of delivery comes. That morning, I get up, and check online again, just because it was really bothering me. As I expressed with ALL the agents, this 3rd row was a deal breaker for us. Period! We can seat 5 in our sedan. After going online that morning, i noticed then the annotation – 3rd row seating was then removed from the listing completely .Then convinced that did not have the 3rd row – I cancelled. Very disappointed in the back and forth with that.
The following day after searching HOURS online, we decided on a 2015 Traverse. (Still really wanting that Sorento) but they was not a lot of those to choose from. So 1/16/18 we locked in on the 2015 Traverse. A little disappointed in the delivery time frame (compared to the speedy delivery of the Sorento) we patiently have waited 8 days anticipating the arrival up to this morning. We received an email yesterday 1/23 saying that would be there in 24 hours. Meanwhile we have set appts to have our day to day car put into the mechanic’s shop, and payed for a planned a weekend getaway. Since we could now fit all of our family. The day of delivery 1/24/18 we get an email saying there’s been a delay, and to call in.
I call in, to hear that the inspection center had some issues and that would be an additional 5 days until delivery. I was no longer as understanding. The agent stated they saw the SUV was last scanned in Birmingham, AL (only a few hours from us here in GA). I asked WHAT happened, and lead me to another question, what’s going on with the inspection that’s preventing us from getting this? Should we be concerned now? Is that, has that failed an inspection? The rep would need to get more information and call me back.
I get a call back, and long story short, the SUV has NEVER EVEN LEFT the facility in TX?!?!!??
Disaster. We have already planned this weekend, payed for it, and payed to have the insurance added to this vehicle that’s miles away. Apparently the facility in the beginning phases could not locate the car, and it’s since then, been located.
Here’s my issue. So many things could’ve been done in the beginning to keep us in the loop of this process. Knowing a car is traveling almost across the US, not being able to locate a whole car (??) the customers should have been notified immediately! This would have saved us hundreds of dollars, my husband a day off work, and a gigantic headache! I am SO angry and disappointed in the experience we have had with the let downs from your company. Purchasing something upwards of 20K all in the hands of an online store, and customer advocate agents, I don’t feel like the ball should’ve been dropped THIS many times. This is not giving us confidence in this purchase.
End all, I sure hope this SUV is exactly as it’s cracked up to be. The next issue we have will not resort in us choosing another car or waiting any longer.

– Consumer Derinda Arnold


Pedro Pm Moreno December 6, 2017 at 12:15 am

Hi..Ernest c. Garcia lll
I will like to know if will you like to be interested in the hercules project
Thanks for you time
Pedro moreno


Jeremy Hogan February 13, 2018 at 12:49 pm

I was expecting my Hyundai Elantra Saturday 02/10/2018 at 3 then it got pushed back until Tuesday 02/13/2018 at 12! Got an email from the company twice telling me that they’ll have to reschedule my delivery date! I missed hours from work and on my pay check waiting on this car! I don’t know who’s running this company but I need to talk to someone higher up! I don’t wanna get my attorney involved but if my car not here by 02/14/2018 at 6-7pm we’re going to have a problem! I switched my insurance from my old car to this new car, they said I can’t get the car until I put insurance on it on the day of delivery which I did!
I called the corporate office the man is telling me that the safest bet is to put me on for 1pm, 3pm, 5pm or 7pm Friday! I work during those times!
I heard high praises about this company but I’m really not seeing where their coming from! I don’t know what they seen or did for them that they did for them that they ain’t doing for me but someone need to make something happen ASAP!


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