How would you rate your experience with Carrentals.Com ?
Carrentals.Com Corporate Office Address
Carrentals, LLCJersey City, New Jersey 07310
Contact Carrentals.Com
Phone Number: (516) 242-3703Fax Number:
Website: https://www.carrentals.com/
Email: Email Carrentals.Com
Carrentals.Com Facts
Founder:Date Founded:
Founding Location:
Number of Employees:
Carrentals.Com Executives
CEO: Lee CarlinCFO: David Morton
COO:
Carrentals.Com History
Carrentals.Com was founded in Jersey City, New Jersey, in 1998. The company is a metasearch engine which enables clients to find deals on rental cars.
The company was acquired by Expedia in early 2008 in an undisclosed deal. The search engine allows clients to use their cell phone, smart phone, and PDA Internet browsers to reserve vehicles from multiple car rental vendors. The app allows search by type of vehicle, price, or location. The company acquired AutoEscape.Com in 2014, expanding their footprint. The financial details were not released to the public.
Carrentals.Com operates as a subsidiary of Expedia, which means it can be used independent of Expedia, or in combination with travel arrangements made on the Expedia or Hotwire site. Company headquarters for Carrentals.Com remain in Jersey City.
{ 5 comments… read them below or add one }
Front page advertises free cancellation if you cancel 48 hours before pickup.
Complete liars.
Rented car at Sky Harbor, Phoenix on 1-30-2018. Booked auto well in advance but upon arrival at BUDGET I was advised my $1222 rental was going to cost me $1821. The rate quoted to me in writing by carrentals.com was $25.14 per day but they charged $39.30 per day plus many differences in fees and taxes.
After going thru their customer support site several times with various reason for the problem I was finally advised it was my fault. Arrived six hours late due to flight and booking was canceled and Budget counter made new reservation and upgrade vehicle was provided at additional charge.
The truth is that this company won’t stand behind their customer and resolve issues with the rental companies. Lateness was due to flight and waiting in line for an hour to receive the car they didn’t have. No information was provided and after length discussion with Budget counter man was told carrentals.com just didn’t know proper rate.
BEWARE OF USING CARRENTALS.COM you could be in for a big surprise.
CONFIRMATION #19297028US2
In addition to this, I have posted pictures and this info on your complaint sight. First of all I contacted your company yesterday at 2:27 p.m. and spoke to Meghan and she said she worked for reservations. She advised me that she could not help me and asked if she could give me the information of who to contact. Because I was driving I asked if she could email me the information, as of now I am still waiting almost 24 hours later!!! She told me she couldn’t tell me when she would be able to email me. This literally takes 1 minute to do and customer service is very important to me as I worked for a very large utility company and know what customer service is all about. This is disgraceful. This rental was my first experience with your company and will probably be my last. So disappointed in the entire experience. My reservation Itinerary #[protected] who was partnered with Economy was a horror show and I will go into more detail when I reach that part of the story. I tried to get a lower rate 5 times and each time it said it went through and then when I looked at the reservation it said cancelled. The difference was approximately a total of $30.00 cheaper. Very frustrating. I called your company and Economy but whoever I spoke to told me it was the other person!! Well left that as is out of frustration and just figured I’d wait until I got to Economy. When I got to Economy to get the vehicle, it took me 1 1/2 to get out of there, not a happy person. I first questioned the price and they said they could not do anything for me. I even showed them the 5 cancellations. As part of their check in as is all, they asked specific questions related to insurance. I have additional insurance with American Express on car rentals. They asked me about my personal car insurance and I told them it was Commerce and they told me I needed a copy of my policy. Who carries a copy of their policy on a vacation? In all the years I have rented a vehicle I have never had to show an actual policy and just needed to furnish the carrier in addition I was just in Florida and rented through Budget on site at the airport. Naturally I had to get the information and have it faxed over which took some time and thank goodness I have a good insurance company. This was the second strike of starting off on the wrong foot. They finally took me out to a vehicle and it was horrible. It was a Nissan Sentra. I always check the vehicle but this car was in poor shape for a fairly new vehicle. It had two dents, chipped paint all over it, and the seal around the rear windows were detached. I have never gotten a vehicle like this. I questioned the seals and they said it would be fine. Not happy but they said there were no other cars they could give me. I made sure it was noted but I did take pictures. I will attach them. I am asking for a full refund and a free rental for a future trip. This was by far the worst experience I have ever had. I look forward to hearing back from you for your quick response. I can be reached on my cell at [protected]. If I can not answer I will return the phone call.
I was supposed to have a rental car for a week. I arrived to a closed gate. The location was CLOSED. Now Im being refused a refund because of my “terms of service” which Im pretty sure should be invalidated the second you allowed me to book a rental at a closed location. This is utterly ridiculous. I want my refund NOW. $228.01 is what Im owed and I will be a NIGHTMARE for your company until I receive it.
My entire vacation is RUINED. I literally will not stop contacting you, using any email or phone number available to me, until my demands are met.
beth at petrunoff.net
My husband Ron Petrunoff messed up our car reservation for tomorrow – I have been trying to see if I can fix it but I can’t get through to a person – help
203-966-XXXX