Bed Bath and Beyond Corporate Office - Corporate Offices & Headquarters

Bed Bath and Beyond Corporate Office

Bed Bath & Beyond Corporate Office Address

Bed Bath & Beyond, Inc.
650 Liberty Ave
Union, NJ 07083

Contact Bed Bath & Beyond

Phone Number: (908) 688-0888
Fax Number: (908) 688-6483
Website: http://www.bedbathandbeyond.com
Email: Email Bed Bath & Beyond

Executives

CEO: Steven H. Temares
CFO: Eugene A. Castagna
COO: Arthur Stark

Bed Bath & Beyond History

Bed Bath and Beyond, sometimes also called B3, was founded in 1971 by Warren Eisenberg and Leonard Feinstein as Bed ‘n Bath Inc.

By 1985, the chain has 17 stores in New Jersey, New York, Connecticut and California.

In 1987, the company name is changed to Bed Bath & Beyond.

In 1992, the company goes public.

By 2000, there were 311 stores in 43 US states.

In 2007, the company acquired BuyBuy Baby and in 2012 Cost Plus World Market was acquired.

Today, Bed Bath and Beyond operates over 1000 stores in all 50 US states.

{ 69 comments… read them below or add one }

Anonymous July 29, 2016 at 4:11 pm

I don’t know where to begin. This has literally been the most stressful three years of my life. I remain anonymous despite the fact that I am using my legitimate email because though we are told we have an open door policy and no need to fear retaliation, this is absolutely not true as I have been walking around with a target on my back for years and have been in an ongoing involuntary battle despite and even more so because I reported my manager to hr. My story is long. I requested to receive corporate hr email and or phone number but of corse still yet to receive the information. I would like to keep my story anonymous but will share as need be to come to some kind of resolution as I feel as though I cannot go to my hr team nor can I continue to work in a hostile environment. Please email me the corporate hr information. Thank you

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Joe Rizzo August 8, 2016 at 9:33 am

Anonymous
Sorry to hear about your unfortunate situation…perhaps I can assist you
Please email me at my direct email address
Josephrizzo417 at gmail.com to discuss your situation
Thank you
Joe Rizzo

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Joe Rizzo July 21, 2016 at 4:00 pm

Ashley Valley;

I believe I neglected to mention that 2 recordings exist of conversations the Convergence employee had with Heather Velázquez, 1 of which was recorded directly into Ms. Velázquez voice mail.
Further, I recently spoke to 2 additional Convergence employees who have been affected not only by the events in the store but indirectly by the email that was circulated throughout the corporate offices.
Feel free to call and discuss this.
Thank You
Joseph Rizzo

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Joe Rizzo July 21, 2016 at 3:58 pm

Ashley Valley;
Thank you for taking the time to speak with me yesterday.
Recapping our conversation, we spoke about a bulling/harassment/defamation/slander incident that occurred in the Harmon Face Values location #8023 in Totowa, NJ, on February 21, 2016 and subsequently escalated by 2 different Bed Bath corporate employees.
The incident involved the health & beauty manager {Joanne ?} singling out/ bullying / harassing a Convergence employee invited there to do a cosmetic reset.
Joanne made unwarranted, insulting and inappropriate verbal comments toward the employee, demanded that the employee leave, and escalated the situation by calling the police 20 minutes after the employee left the store.
The manager’s behavior was unprofessional, humiliating, embarrassing and created an uncomfortable work and shopping environment for employees and customers.
This issue “pushed the envelope” approximately 5 days later when a Bed Bath employee circulated a self validating recount of of the events as fact.
The email, circulated to Bed Bath and Convergence corporate offices as well ashbcswteam at bedbath.com, targeted the Convergence employee. The author misrepresented the truth with false allegations and slanderous remarks; parts of it were complete fallacies. Further, as Joanne demanded the employee leave the store, the author of the slanderous email demanded the Convergence employee be banned from doing any work in Bed Bath Beyond (as well as Harmon Face Value and Christmas Tree Shops) and left the employee virtually unemployed.

As I mentioned when we spoke is an effort to resolve this issue amicably.
Ultimately and most agreeably the employee would be satisfied with being able to return to his full time job.
optimistically we can come to an agreement and a fair resolution.

Once again thank you for your time in this matter.
Looking forward to your response

Sincerely,
Joseph Rizzo

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Joe Rizzo July 21, 2016 at 3:57 pm

This document is important and requires your immediate attention. If you are in any doubt as to what action to take, you are recommended to contact me immediately at 201-648-XXXX

Mr. Temaras/Ashley Valley

This is an effort to resolve an issue amicably.
Request to discuss a bulling/ harassment/ defamation incident in a Bed Bath Beyond/ Harmon face values store. The complaint specifically names 3 employees, 2 who are at corporate level.

I am writing you to report an egregious chain of events which occurred recently involving employees within bed bath and beyond/harmon face values.
optimistically we can to an agreement and discuss a fair resolution.

Thank you for your time in this matter.
Joe Rizzo

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mandy cat April 28, 2016 at 9:12 am

Based on comments I’ve seen here and elsewhere, Corporate needs to find out what the store in Pensacola, Florida is doing right and do likewise. It’s my go-to choice for home goods. The employees all know what’s in stock and where to find it. It’s obvious they are empowered to treat customers well, even if shaves a penny off store revenue here and there. Recently I mentioned to an employee that an item the online site showed was available wasn’t on the shelf. He ordered it for me, to be delivered to our house free of shipping, and even applied a discount without taking the coupon I had in hand so that I could use it on something else. This is the kind of service that keeps that particular store always busy, no matter what day or season you visit.

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Stacy April 17, 2016 at 11:13 am

I am a 10 year employee at this company. After much thought and speaking to fellow employees at the Corporate office Union NJ, I have determined that job satisfaction, employee morale and proper management are at an all time low.

I researched employee reviews online as well and those did not save this company’s image. Employees are being treated like they are just a number. The directors and managers show no concern for employee well being. Basic things are not being done. Employees do NOT have clear job descriptions. They do not know what is clearly expected of them, what their objectives are, or where they fit in the organization. Surveys are not done to assess job satisfaction so employees go through work day to day with no way of properly expressing their dissatisfaction. Most employees stay because they have no choice. Those who do have a choice quickly move on. The company will not be able to retain the best workers like this…. But do they care? No!

The training of new employees is extremely poor. This cannot be considered “on the job” training. It’s more like “I’ll kick you outta the nest and see if you fly” training. New employees are not properly introduced to the system or procedures and are not given clear job duties. This is highly inefficient and counter productive. Proper training results in confidence, reduction of errors and high productivity. The new employees are constantly unsure of themselves because they are not being properly trained! I don’t know when was the last time someone in our office got complimented for a job well done. We are only spoken to by management when something goes wrong. New policies are constantly being implemented without asking us how we feel about the job and the company. The directors actually monitor our work on a daily basis. What the hell are you monitoring when your expectations and our job duties are not properly conveyed to us?

These things outlined are basic management principles yet they are ignored. The company lacks leadership! This goes to show… Some people may be competent in their field but are not skilled at managing and leading people. I would not recommend working here unless you really needed money. Even then, the stress is not worth it.

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Lauren March 31, 2016 at 4:05 am

Bed Bath & Beyond stole from me!! I can’t believe this.

I received a Ibaby monitor as a gift from my step-mom but since I have an Android, that particular monitor is not compatible. I would not be able to use this At all. Being that this was a gift I do not have the receipt. Who gives the receipt when you buy someone a present ?!

I brought the monitor into the Redmond Washington Bed Bath & Beyond with the intentions on exchanging or finding something else that I could use.

I was asked many many questions I would not have the answers to (without asking my step mom) , nor do I feel it’s appropriate to ask the person who gave me a nice thoughtful gift. I didn’t even necessarily want her knowing I had to exchange just because she would feel bad. But I had no choice because I was told I needed to provide the name of who purchased it, where exactly it was purchased from, when it was purchased, the payment method in which it was paid for etc.

Keep in mind, I’m not trying to return for cash or anything…. Just merely exchange or store credit towards something that I would actually be able to use. . But when the manager was unable to find whatever proof of purchase he was so intent on getting… Instead of giving me back my gift and item I walked into the store carrying, he refused to give it back to me at all!!!! . I literally left empty handed. . No merchandise credit or my gift from my step mom.

I don’t understand how this is ok! The company policy states without a receipt; no problem. . You can directly exchange or receive merchandise credit minus a certain percentage off of the full retail value. No where does it state that I would need to be able to provide very specific information regarding the purchase date, payment method, location etc of the merchandise I’m attempting to return. . And if I was not able to provide such information that MY gift would not be given back to me at All!!!

Am I the only one that finds this Beyond wrong?!?! How is this even legal?? I’m pretty sure it’s not.

I will Fight to get my gift back from Bed Bath & Beyond, even if it’s virtually useless to me. . It’s out of principle and what’s ethical. at this point. I have never been so off put and left with such a horrible taste in my mouth by a company. I will never, and I repeat never in my life give them a dime of my hard-earned money.

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Ellen and Mark Magnum March 27, 2016 at 10:46 am

I’m shocked to read so much negativity, especially since our experience is 100% positive. B3 is by far one of our favourite places to shop. The workers are well trained and seem to value our business. When they don’t have in Stock what we’d like, they’re quick to order it for us. The customer service at my local store, Munsey Park location, is phenomenal. We’re in there so often that we know a few sales associates by name. Treavor, Frank, Leon and Beth are true assets to your company. We genuinely appreciate their eagerness to help and their vast product knowledge.

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ND March 24, 2016 at 9:00 pm

Bed Bath & Beyond has the worst mail order operation of any company I have ever done business with. Their web site does not work properly, their phone reps cannot record an order correctly, their fulfillment department cannot manage to send the item you actually ordered. The customer service representatives are useless in the return process. I will never make the mistake of doing business with them again. Worst experience of my life.

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Former Employee February 1, 2016 at 8:20 pm

This is a terrible company to work for. They treat you like you are just a number and everyone at the store where I work at are rude to customers on a daily basis. If you are working and take 2 seconds to even speak to another employee just to be friendly someone will be on you to call you out and make sure that every second of the day you are working and not enjoying anything. They want you to work as a team yet scold you if you speak briefly to another employee during your shift. Corporate seems very disorganized. My checks were often incorrect and I never got my W2. They don’t seem to place any value on their employees at all but they expect you to be a work horse. There is also a lot of waste at the store with no recycling program for trash and the wasteful use of plastic bags at check out. My experience with them was horrible. I can see why customers complain all the time.

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Greg January 15, 2016 at 5:20 pm

Hi, please see below for details
Order Date: 12/21/2015
Online Order: BBB3051384939
So I made an online purchase on 12/21/2015 and despite me cancelling the order online on 12/22/2015, via phone on 12/22/2015, again on 1/4/16, 1/7/16, and being promised that the pending hold of $386.99 would be reversed on 1/11/2016. At the time in which I wrote the post yesterday I have had 3 overdraft notices and that number has now been increased to 5 at $36 a pop with a negative account balance. So far I am out $566.99 not including the number of hours I have spent disputing this.
I really hope this gets resolved because as we are now at the 24 days of the Company holding my money and it is created a significant burden

You guys are even worse then Comcast. never again

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Angelina January 4, 2016 at 3:38 pm

The Store manager from Vernon Hills Illinois 60061 while she may appear very friendly at first is not. She lacks the people skills necessary to manage people. She gets emotional when she is upset at how fast someone works and although wanting the employees to be efficient is important. It’s also important to remotes ones emotion and focus on prvoiding additionalcoaching and training if the employee is not working as fast as she hoped. Instead of screaming and making her employees feel like the worst thing that exists. IRINA is her name.

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a terminally ill 10 year customer December 23, 2015 at 8:14 am

Gear executive at Bed Bath and Beyond I am terminally ill and been in and out of the hospital with a very low prognosis to be here very much longer I have been discriminated against in your local store and waited two months to receive a phone call from your district management toug tough luck I explained to hi I explained to him that I had the entire incident on video and there were no accusations being made but simply facts about the entire incident I was discriminated against for being disabled I was create against in the customer experience and then threw away all the merchandise I brought back to the store the following day internet returned any of my phone calls I need your help please is very difficult for me to have to deal with in my current state of health and I would appreciate this matter being resd much more customer focus manner in some sort of empathy and listening skills and something to reflect some sort of formal training and most importantly to treat me like a person my telephone number i my telephone number is 310 927 XXXX please contact me

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Jeff Cwirko December 20, 2015 at 11:12 am

Is it possible to get the email address of the person who handles you Marketing?

Thanks, Jeff

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Denise December 7, 2015 at 4:51 pm

I will never order again!! Placed an order on 11/16/15 and as of today, 12/7/15, have not received. They have charged me, but no order. After several phone calls and email communications, with excuses ranging from its on the truck to it will be delivered to I’m not sure what’s going on I’ll call you back. I called today and was told they are going to issue me a refund, but I have to wait 14 days!!! WHAT?? Never again!!

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Carol November 14, 2015 at 2:32 pm

Bought set of wooden spoons and threw them in the GARBAGE. Made in China, and absolute junk. Splinter material is its outcome if saved. Please discontinue this brand, which is overpriced, and substandard quality.

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Donald November 10, 2015 at 9:01 am

In regards to your customer service . I have received 7 straight text messages in past months saying my 20% coupon was available. Each time I tried to order there was no coupon and I have always been told to call. Each time I call it takes 20 minutes at least. This time I emailed customer service and was told to follow instructions. I told them I always follow instructions because I made it out of kindergarten. I was then told not to offend them. I am not offending them but feel offended myself. All they have to do is fix the problem after 7 emails advising them of problem and guit playing I am better than the customer. This has really turned me off bed bath and beyond. Thank Don

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desiree moran August 21, 2015 at 3:19 am

Ive been working for bed bath and beyond for 3 months now, I must say I love the job the people and everything. One problem I am having is I’m not understand my payroll, and i would really appreciate it if an HR, could email me and break it down with me. Because for every 2 weeks, I feel like I should be hitting me hours then it says on my check, but hey correct me if i am wrong.

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Linda August 19, 2015 at 12:44 pm

I just wanted to send correspondence to let you know that one of your managers, Robbie, was so helpful, knowledgeable, and able to help me with a couple of orders beyond any expectations I had! He is located at your store at Timberlin Village – 8801-1 Southside Boulevard, Jacksonville, FL 32256. His extraordinary customer service not only prevented me from ordering my items from Amazon.com, but ensured lifelong customers from my husband and I. We have two homes – Colorado and Florida – and we will be using Bed Bath & Beyond for our household needs. Please find a way to give Robbie some sort of recognition for helping me, as service like his is rare in this day and age, and normally managers receive far more problems than praise. THANK YOU!

P.S. I am purchasing three more items directly from your store this week, knowing that Robbie has represented the company as loyal, service oriented, and great integrity!

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W Larson August 8, 2015 at 9:18 am

To whom it may concern:
Tired of the harassing emails from Marcia Green Director, Customer Service
Bed Bath & Beyond. Replacement items (pillowcases) were sent to us for a defective product. The defective products were returned within 5 days of receiving the replacements. We have notified you concerning this problem on 5 separate occasions. We received an apology AND gift card from Bed Bath and Beyond, in an attempt to rectify this situation. However, Marcia Green Director of Customer Service is STILL sending us harassing emails, demanding payment. Take care of this problem or we will!!! Trust me, you will not like the solution we choose.
W Larson
Iowa

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Brandy July 24, 2015 at 2:14 pm

To whom this may concern:
I sent a e-mail to customer service but after reading these it sounds like they won’t respond back. This is what I sent them.
I worked at #463 from 6/5-7/5/15. During that time I worked very hard on learning everything. I had never worked in retail but felt I was learning fast and was what I thought and my coworkers I was doing well. On the other hand the managers I won’t say names not all but some and the customer service trainer, they made it miserable for the employees and are very negative. I did express my concern to one manager and that was as far as it went, the store manager never approached me nor called me. I was given my separation papers like it was normal after I told them this job isn’t for me. I don’t see how they are in the position they are in. I feel bad for the employees most are students and need the job, they have expressed how miserable they are. I myself didn’t need to stay so I wasn’t going to tolerate it. If you look at the turn around rate it’s a revolving door and they don’t care, that is reason why, management.
They’re a couple of reason’s I’m emailing you.
1- I haven’t received my final check and I don’t feel I need to go and find out where it is from the store, I marked on the separation papers to mail it to me.

2- I do feel though this store should be looked at how it is ran by management. I was excited to be working for Bed Bath&Beyond it seemed like a good and happy place to work for but behind the scenes not so much. I hope my email doesn’t get over looked.

Thank you

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Deb July 15, 2015 at 8:33 pm

Steven Temares, CEO of Bed Bath Beyond…please contact me since no one in your customer service has replies to any of my emails and I have been on hold for over 30 minutes.

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Leslie Lesher May 18, 2015 at 3:22 pm

Really bad company to order on-line from. Sent VERY damaged item and the replacement was suppose to go out express today and guess what, Not. Bad Cusomer Service on-line. Promised me it would go out today, Monday May 18, 2015. It was a gift for one of my work colleagues. How embarassing and they even had me call her to let her know I would get a tracking number today, 05.18.15, as it would go out first thing via Express. Said it was all ready to go out Friday but it was to late to have it picked up so it would be picked up first thing on Monday morning. Left hand does not know what right hand is doing. Order# is CCC1514441. GET THIS ORDER OUT VIA EXPRESS today. You have embarassed me once already. Now you should overnight it. Bad customer service. I have the emails with these commitments too if anyone in corporate is interested.

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nicole April 23, 2015 at 9:07 am

Returned an item via mail because it was missing parts. Item was received over a month ago by them and no one can tell me why I haven’t received a refund yet. They are also telling me they don’t refund PayPal accounts, that I have to get a merchandise credit. The website clearly states they will refund your PayPal account when you return the item via mail. I’m disgusted with customer service from this place and will not shop here again if someone doesn’t fix this. I’ve had to email 10 times because they don’t get back to me after telling me they will “check on my return”. Very frustrated right now, as they owe me over $200.

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Bryanne April 1, 2015 at 8:22 pm

I received awesome customer service via the 800# today! I was amazed!! Ordered online and received the shipment but it was missing an item. Called them and gave them my order number and that was it! The lady apologized twice for the error and was so nice! Didn’t even have to fuss with them! Will get my item in 2-3 days! Thank you!!!

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John James March 18, 2015 at 11:15 pm

Why can’t I get my W2’s? Always had a problem getting my W2’s. Every year I have never gotten them. I call and call, never getting a response or help for that matter. I think Bed Bath & Beyond’s payroll department is shit. They are the most inept people I have ever come across. Time to make that complaint to corporate. Maybe these overweight, over fed bitches can get off their fat asses of their chairs and do their job!

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Mollie Armintor March 28, 2015 at 5:44 am

Omg I can’t even find a nimber to the corporate payroll department. I’m supposed to fax this ancient sheet to them requesting my W2 and my last paycheck from August 2014 and it has the wrong fax number on it. I’ve already wasted $6 trying to fax this shit to them.

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Kel J July 1, 2015 at 2:57 pm

Did you ever get the right number? I’m in the same predicament and will appreciate down advice? Ty

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Brandy July 24, 2015 at 10:01 pm

Did you find a number or e-mail for corporate? I haven’t even got my last paycheck it’s been almost a month!

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Elena Duke March 18, 2015 at 11:04 am

Yesterday, March 17, 2015, I went to store # 146, where I have happily shopped for the last 15 years, to return an item, and purchase another. I have never had anything but great shopping experience at this store, until yesterday. I, along with all the other customers were treated very poorly , and I feel this needs to be addressed. When I walked in to get in line, I noticed the line was not moving, and asked one of the 2 Customer Service desk cashiers if they could get someone else to help out?, at which time, all the other customers thanked me. His response was, “There is no one else to help out”. So we all stood there waiting, when another customer asked for the manager, finally this guy named Larry came around and said they had 4 people call out, that was the only thing he said, as he walked away to help a customer in Gift registry, and we continued to wait. There was no,” I am sorry for your wait,” or, any sign what so ever that anyone in that store cared if we all were left waiting till the end of the world!. The 2 cashiers each had customers that took them each 20 minutes to wait on. We watched one customer pay in what had to be at least 100 pennies. She counted them out, and when she left, the cashier then had to recount them! We were all laughing at the ridiculousness of it all at this point! I felt as though I was on Candid Camera, or being Punk’d ! Anyway 25-30 minutes after getting in the line, I was finally up to make my return! I asked the cashier, “Doesn’t it bother you to make people wait this long?”, She said . ” I don’t let it ruin my day” The other purchase I wanted to make would have to wait for another time, because the line for purchases was so long, and I couldn’t take another minute in this store. I realize things happen, but when you get an apology, see people are doing their best, no worries. We were given no apologies, no sign that anyone in that store cared at all if we stood there till the end of time! I hope my taking time to complain does some good !

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Karen Bullen March 9, 2015 at 10:49 pm

I went to bed and bath and beyond with my mother to shop for my daughters birthday and get a few things for her new home. I went over the new return policy with the associate. I knew that my daughter might be returning the items for different colors. When we got done I wrapped the receipts with gifts. My gifts were purchased with a credit card and my mom’s a check. When I daughter to exchange them with the receipts in hand, the associate quickly put both back on my credit card and then she was left with nothing back. The manager said sorry there is nothing I can do for you, we can’t back out of a final refund. Ask your mom for the credit card and we can sell them back to you and give you a store credit. Such poor customer service. They had no business putting my mom’s refund on my credit card and how is that possible. I have the store manager name as she was person helping her. Neither I nor my daughter will be back into that store.

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Karen Bullen March 10, 2015 at 12:33 pm

I am sorry I should have put that this was the Riverdale, Utah store. We are looking into what the credit card company or consumer financial protection agency thinks of the check being applied to the return. Maybe they won’t have a problem, but we do.

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bbb employee June 12, 2015 at 9:05 pm

To accommodate you, they could have immediately repurchased the items and then returned them again refunding the way you wanted the refund. There is no way you should have amounts refunded to your credit card if they were never charged to your credit card. I am so sorry.

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ava brunson February 21, 2015 at 9:18 am

Feb.21 2015 I shop at bed bath and beyond in Rockwall,Tx I love the store. It has everythingmost people need. The reason I am writing is to request you all consider putting one in Rowlett.Tx. We are a city where we have no stores like yours,It would be a great favor if you all would consider putting in a store in our city. Please contact our citys marketing manager and get the details from him. I am a 85 yr. old lady but I know what people need.. They need you. Thank you so much for your time. Ava Brunson 972415****

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Dwane February 10, 2015 at 10:41 am

The customer service in El Paso Tx , 79912 is amazing I am talking about the store located at 655 Sunland Park drive! The customer service in the front is great , a girl by the name of Briana is always so helpful with everyone and myself went in for a return and brought in my coupons she was quick and nice!! Great store, always seeing people organizing and engaged with customers! Thank you BBB And all employees as well. Great experience!

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brenda.giroux January 13, 2015 at 8:39 am

Just wanted to tell you about a great employee named Blanca at your San Marcos store in California. I needed to choose something off a bridal registry and I didn’t know how to go about doing it. Blanca came up to me and offered her help. She kindly and patiently walked me through the whole process and made sure that all my questions and concerns were taken care of and that the gift I chose would be delivered directly to the bride’s home. She made it all so easy for me and I left the store feeling so good about my experience. Wonderful employee ! Thanks again Blanca ! Brenda Giroux

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Pat Huntoon September 21, 2014 at 8:47 pm

Had a receipt for what I wanted to exchange for the same thing in different color. Still insisted they have my Drivers License and made me return it on my credit card before I could get other sheets. I complained to manager and he told her it was alright but still asked my first name . It seems she had already put all my personal information in your computer. You now have my credit card numbers and my personal info. It seems to me very dangerous way to do business with your company plus being treated as tho I was a thief . I also had a door cover and a set of two rods which I wanted to return without a receipt It really got crazy then and they had to have all info on me for that. The total came to around $6.00. I would have just thrown them away for how I was treated over the total return. I got in my car and cried for about thirty minutes. Over100 single panel curtains and many rods are in my home.that came from your store. All the Bedspreads and accessories for two rooms came from your store. All bathroom accessories for two baths came from your store., NEVER AGAIN WILL I STEP INTO YOUr STORE! If my personal information is ever comprimosed, your company will be the first one that comes to my mind !

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rai leikei August 16, 2014 at 11:45 am

yesterday before i went to shop at gateway drive 11239 location i searched the availabilty for items i intended to purchase. according to the website those items were in stock. yet when i went none was available. i asked the store manager and his attitude showed lack of sincerity to give adequate responce. I was utterly disappionted in his attitude.

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Taylor July 25, 2014 at 9:50 pm

To whom it may concern,

I am very upset about the store in Mississauga. I worked there for 2 months, almost 3, and was hired along with 3 other people. All 4 of us got let go at the same time. Now, first off, if you’re going to hire students and let them go before the 3 month mark on purpose, at least let us know. That is incredibly unprofessional. Second, the day i got let go, they promised me they would pay me for 3 hours on top of my vacation pay. I had to wait a month and a half for that cheque and once i got it, i was only paid my vacation pay. Also, they refused to give me a job related reference. Also, they lied to me and the 3 other people as to why we were being let go. So clearly, this store uses students and lies to them about their pay. I got under-paid, horribly treated, and i was not happy with everything. I would like to receive my full payment as i was promised. Never working for another one of your stores and none of my family is shopping there again. So unprofessional.

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namarshncy July 20, 2014 at 10:40 pm

I’ve shopped at many of your stores throughout the U.S. and have always been pleased with the quality of the merchandise and the service. I’m referring to your store at Lake St. and Skokie Blvd. in Wilmette Il.. I counted 16 customers in line with one checkout person, It took me 20 minutes. My other complaint- the aisles were filled with shopping carts and one could hardly navigate through the aisles. I won’t hurry back.

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LORETTA July 14, 2014 at 1:52 pm

I HAVE BEEN SHOPPING AT BB&B FOR YEARS IT IS ONE OF MY FAV.STORES I GENERALLY VISIT THE TOTOWA NJ STORE WEEKLY AND HAVE ALWAYS FOUND THE EMPLOYEES TO BE COURTEOUS AND HELPFUL. THIS PAST SUNDAY (7-13-14) AT THE TOTOWA NJ STORE I ENCOUNTERED THE RUDEST CASHIER EVER. SHE COULD NOT BE ANYMORE DISINTERESTED IN WHAT WAS GOING ON. I DID ADVISE THE MGR WHO WAS SO CONCERNED AND HE DID REMOVE HER FROM THE REGISTER (MAYBE THERE WERE OTHER COMPLAINTS???) EVERYONE WHO WAS ON THE LINE BEHIND ME MOVED TO OTHER LINES WHEN THEY SAW HER RUDE ATTITUDE. WHEN I GOT HOME LATER IN THE EVENING I UNPACKED MY BAGS AND NOTICED THAT ONE OF THE ITEMS WAS NOT IN THE BAG…I GUESS SHE GOT ME.. I WILL NOT GO BACK FOR A 5.00 MAKEUP ITEM BUT I HAD TO LET CORPORATE KNOW ABOUT THIS UNFORTUNATE EVENT. I WILL STILL SHOP AT BB&B BECAUSE I GENERALLY LIKE THE STAFF BUT…I WILL MAKE SURE I NEVER DEAL WITH DEANNA THE RUDE CASHIER AGAIN!!
THANK YOU
LORETTA SPAG

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Cindy July 3, 2014 at 1:35 am

This is the letter I sent to Bed, Bath and Beyond customer service via email. I doubt I will even receive a response as when I called to complain, the customer service rep I spoke to could not care less. However, I feel compelled to share:

Last Tuesday 6/24, I was shopping at your Dublin, CA store with my family, including my 9 year old son with autism spectrum disorder. For some unknown reason, my child became very upset at the check-out line and ended up having a meltdown. He was crying very loudly, screaming and repeatedly threw his body on the ground. At that point, my husband immediately took him outside the store as to not disturb any customers shopping and to give him some quiet time to try to calm down while I stayed to pay for our items. Since the store was not busy at the time, 3 of your employees (whom I suppose had nothing better to do) decided to line up by the window and stare at him like he was an animal at the zoo or circus.

I had pretty much put the incident out of my mind because my son seemed to be having an “off” day last Tuesday. This morning 7/1, I returned to the same store (with my 2 children) to return an item and make another purchase. The lady at the service desk looks at my son with obvious disgust and says “Oh, I remember you. He had that horrible tantrum last week and your husband had to take him out.” I responded “My son has autism and he cannot always help the way he is.” She did not apologize or act towards us in a friendly manner but was instead silent and cold. I have been shopping at this particular Dublin, CA store for over 9 years and our family has been a loyal Bed Bath & Beyond customer for even longer. I am shocked and extremely saddened by my recent experiences in your store. I left today feeling upset and do not plan on ever shopping here again. It is a real shame because I genuinely love your store, generous return policies and all the innovative products you carry.

I am writing this letter in hopes that Bed Bath & Beyond will provide better education, awareness and training to your staff members in the near future. Autism is the fastest growing developmental disability in the U.S. Currently, 1 in 68 children are affected by autism and studies show autism prevalence figures are growing, meaning that at some point in time, someone with autism will likely be inside one of your stores. I wish your employees will be compassionate, kind or least well-mannered (no negative comments or stares please) towards these individuals. What I experienced is a horrible feeling and I would hate for this to happen to another autism or special needs family. It is hard enough raising children with special needs in this world but to encounter such ignorance while doing something common like shopping. Furthermore, I have shared my experiences at Bed Bath & Beyond with several other parents with special needs kids in my town and they are appalled and outraged to hear my story. I am hoping that with more Autism awareness and consideration, everyone can feel welcome to shop in your stores.

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Ret. Combat Vet. G. Young July 1, 2014 at 12:59 pm

This past weekend we went in to the Canandaigua (John Mng.)NY location and asked for 4th of July things such as napkins, plates, and 4th of July Party things and WE WERE SHUT DOWN!!! They told us: “we do not celebrate the SMALLER HOLIDAYS HERE” We were SHOCKED!!! Bed Bath and Beyond’s policy is Anti-American..!!! The manager John there walked away after we asked for his help trying to find 4th Of July items and the cashier when walked up to cash out asked us: “did you find EVERYTHING you were looking for?” When we relied “NO”, “we came in for 4th Of July items…” She never looked at us ONCE and relied, “nope” we don’t carry that STUFF”, I replied, in saying “STUFF???” “You meant to say for the 4th of July???” She did not reply and would not LOOK UP AT US!!! UNBELIEVABLE!!!!!!!!! Anti American!!! Yes, Anti American!!! I am disgusted and will be telling EVERYONE I know and MORE about our SHOCKING EXPERIENCE at BED BATH AND BEYOND!!!

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Marie Green June 12, 2014 at 12:43 am

I am surprise at the negative comments about Bed Bath and Beyond. I have had nothing, but good experience with the store on Park Lane in Dallas, Texas. Most of the help, go out of their way to help you find the item to buy. If sometime doesn’t work, Bed Bath and Beyond always takes the merchandise back, and gladly gives you a refund. Because of the good service, I am trying to do most of my shopping with them.
Marie

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Tobi May 29, 2014 at 6:44 pm

I am seriously disappointed in Bed Bath and Beyond. For Teacher Appreciation Week we purchased 275 $5 gift cards for our teachers and faculty. We usually have an ongoing relationship with another big store in the area…but decided to try something different and support a new local business. From the start the experience was negative. The gift cards were not ready when promised, incorrect information was give to us, and we literally had to beg for sleeves to give the gift card in. After all of that, many of the teachers went to use their cards and were told that they were inactive. They were essentially turned away. When I heard this I went back to the store again and explained the situation to the manager. The only thing he offered to do was for us to tell our faculty to find a manager before checking out. I am highly disappointed in Bed Bath and Beyond. I am likely never going to go back and purchase bulk gift cards for our teachers again. I feel like our $1500 purchase was not important to your company at all. It’s a shame, because it was meant to be such a positive experience.

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Mary May 19, 2014 at 11:06 am

Order Date: 04/30/2014
Online Order: BBB5269487778

I have a complaint. I placed my order online of 4/30/14 for a bed skirt and 2 pillow shams. When I first received this order, May 7th, the packing slip showed that all 3 items had shipped. However, there was only one sham included in the box. I immediately called customer service, and I was assured that the missing sham would be shipped out with expedited shipping.

Now, it’s 12 days later, and I still haven’t received the 2nd sham. I called Customer Service this morning to follow up on the delivery. After a few moments, the representative located the 2nd order and it showed the order cancelled because the requested sham is apparently out of stock.

First, apparently, no one was ever going to notify me that the item that I’d ordered was no longer in stock. If I hadn’t called twice to inquire, I would have had no idea.

Second, I had to request to have a refund for the item that you never sent me and is now out of stock. This is unacceptable. Upon seeing that the item was out of stock (when the order shipped), I should have been notified (instead of saying it shipped) and a refund should have been issued automatically.

Third, when I was speaking with the rep this morning, I inquired if there were maybe another size sham available in the requested color (king size or euro sham). She clearly couldn’t be bothered to check this as she replied that she’d have to look on the website and I could do that myself. Horrible customer service. She then also told me, after I requested the refund (wasn’t offered to me) that refunds are only processed once per week on Fridays so it would be a while before it showed on my statement. This is ridiculous!

As it is, I’ve already washed the bed skirt and other sham and have been using them awaiting the 2nd sham. My bedding won’t have the look I wanted. But I’m really more upset about the way this order was handled from start to finish. I’d suggest you give your ordering and customer service a closer look and make some adjustments.

You’ve certainly lost a customer here and I’ll be sure to spread the word.

– Mary Davenport

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Shawna Hosein May 15, 2014 at 9:07 am

Your online purchasing process is a nightmare and a completely dishonest way to run your business!

I ordered $154 of merchandise. You charged $154 to my account at the time of purchase. Now, 3 days later there is an additional $127 being “held” on top of the total purchase price of $154 held at the time of purchase.

I called to ask why I was having nearly $300 dollars held from my account and was told “That’s just how our system works. We charge the full amount at time of purchase and the funds are held. When your items ship we charge the amount of the outgoing shipment. Once the full amount ships we will release the initial $154 being held”

WHAT???? Besides being absolutely ridiculous practice to hold additional money when you’ve already held the FULL AMOUNT at the time of purchase, the explanation given does not explain what is actually going on.

My order was split into 2 shipments. As of this moment only $24 of merchandise has actually gone out, per the tracking info…. so why was $127 put on hold for this shipment containing $24 of merchandise if you charge for the items as they are shipped?? And what of the remaining items? You’re going to charge another $127 again when the other items are finally shipped?? So if the items awaiting shipment are on back order you’re just going to keep charging arbitrary amounts while also holding the original $154 hostage until you can fulfill the entire order?

YOU PLACED A HOLD ON THE FULL PURCHASE AMOUNT AT THE TIME OF PURCHASE!! WHY ARE YOU PLACING A HOLD ON EVEN MORE FUNDS AS ITEMS ARE BEING SHIPPED???

Currently you’re holding $281 for a $154 order!! I do not have access to the money you are holding while you are holding it. Regardless of the fact that you end up collecting only the original amount, from the time of purchase until you finally get around to shipping everything on the order you are stealing my money! I do not owe you $281, I owe you $154…which you’ve already received authorization and a hold for! What the hell gives you the right to place a hold on additional funds available in my checking account over and above what I owe you??

MY ENTIRE ORDER WILL BE RETURNED (IF IT EVER ARRIVES!) AND I WILL NEVER BUY A SINGLE THING FROM YOUR COMPANY AGAIN!

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Cindy May 5, 2014 at 2:32 pm

Watch Your Debit Card charges and Credit Card Charges for DOUBLE CHARGES !

Sometimes a new employee not sure how to work the cash register will DOUBLE CHARGE your account for same purchase. Watch closely.

We will see if Corporate will correct the errors…..

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BBB employee July 9, 2015 at 3:59 pm

This is not possible with the POS system registers. Once the items have all been scanned, the cashier will press TOTAL and tell you the balance due. Once the payment gets transmitted, the receipt prints out. After that, the transaction is over. To be charged twice, the cashier would have to start the whole process over from the beginning and physically scan all your items again. (Which should ONLY be done if you were making two identical seperate purchases) even still, it would be a completely different transaction with a different RVN number. (The barcode at the bottom of every receipt).

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connie April 1, 2014 at 8:07 am

To whom it my concern, Ive worked at your company now for about 7 months, Ive worked retail for over 30 years and have never worked with such an awful person as this mod at 1304 in cape coral Fl, she is very rude to not only the assocates but also the costamers, her name is Brenda and I dont have eny idea how or why she has the position of a costamer sevice mod, Ive tryed so hard to be nice to the lady with no sucsses, ether she likes you or she doesent, this has gone on sence day one of my employment, I work very hard in my costamer service and beleave that every costamer is equil and should be taken care of to the fullest, If only someone could talk to her and ask her to be a little nicer to costamers and assoeates it would make working thair even better not only for me, but all the assoceates, thank-you for your time.

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Mike April 6, 2014 at 2:54 pm

Maybe she treat you better if you knew how to spell correctly, since you come off as pretty incompetent from your note above.

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zsuzsa May 8, 2014 at 7:15 pm

People in glass houses shouldn’t throw stones, Mike. If you’re going to rag on someone’s command of the English language, your own had better be above reproach, which it is not. In addition, you come off sounding like an insufferable jerk. I found Connie’s comment to be genuine and heartfelt, qualities that shone through in spite of her small difficulties with spelling. I hope her comment is read and taken to heart by someone with the power to ameliorate her situation. We’ve all had to suffer with a “Brenda” in our lives (in fact, Mike, I’d bet cash money that you’re a Brenda yourself!); I wish Connie luck in dealing with hers.

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Not Mike July 31, 2014 at 7:14 pm

This is what Mike meant to type: Maybe she would of treated you better if you knew how to use correct grammar. By the looks of your note above, it seems as if you are incompetent. Mike is a doosh…Dont pay any mind to him.

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Cynthia December 15, 2014 at 6:54 am

Dear Not Mike,
Before you criticize someone’s grammar be careful. The following is the proper grammar: Maybe she would (HAVE) treated you better. The preposition (of) is incorrect. No reason to call anyone names and be disrespectful, everyone makes mistakes.

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maria February 17, 2014 at 10:05 pm

This company does not care about families. The managers work 10 plus hours a day. When closing shift @ 11pm then scheduled to work next day @ 7am. it is BEYOND human decency. This company burns you out with the long hours and back to back close and open days. Terrible company to work for. Huge turn over of store managers. It makes you sick. Then they rush you for a 30 minute lunch break. This company made my son ill with stress of long hours lack of sleep not eating well and no time with his family.

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Janie Reyes January 7, 2014 at 2:54 pm

MEMORANDUM FOR BED, BATH and BEYOND

FROM: Tiger Booster Club
170 Griffin Street, Suite 33
Goodfellow AFB, TX 76908

SUBJECT: Request for Donation

1. On behalf of the 17th Training Support Squadron (17 TRSS) Tiger Booster Club (non-profit organization) we would like to request your donation as we strive to lift the morale of our military members in 2014! Our mission in the 17 TRSS “Enable the training of World-Class Firefighting, Tech Apps, and Intelligence Surveillance and Reconnaissance Warriors by leading training operations and faculty development, guiding resources and planning, providing intelligence systems support, and delivering interactive multimedia instruction.” The 17 TRSS fuels the development of mission-ready Joint & Coalition warfighters as we train and educate our military. Our unit consists of about 150 dedicated staff members (men & women).

2. Donations to the Tiger Booster Club are tax exempt by using our Tax ID 752-58-0249. Donations directly support and boost the morale of all members of the 17 TRSS. Booster Club events are designed to give thanks for all the hard work and sacrifices given throughout the year to the local community and our American way of life.

3. Your generous donation will be used in preparation and support of our moral events throughout the year of 2014. Any contribution(s) will be greatly appreciated. Thank you for your time and support. If you have any questions or need of further information, the booster club vice-president can be reached at 325-654-XXXX or at yalonda.fXXXX@us.af.mil

Sincerely,
\\SIGNED\\
YALONDA FOLKS
Vice-President, Tiger Booster Club

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Richard Hervieux December 29, 2013 at 10:20 pm

Listen dimwit, it was shipped FedEx. Pretty pathetic when your poor unsuspecting customer has to tell YOU who it was shipped with. I’ll tell you what. I used to spend a lot of money in that shithole of a store but no more. I don’t even want to go in there and expose myself to second hand stupidity. I could be contagious. You sales person out and out lied to me and said I would receive the “gift” for my wife by Christmas. Just out of curiosity, is English your first language

From: Bed Bath & Beyond [mailto:bedbathandbeyond@mailnj.custhelp.com]
Sent: Sunday, December 29, 2013 4:16 PM
To: orbtXXXX@aol.com
Subject: Bed Bath & Beyond Order Confirmation [Incident: 131223-002127]

Subject
Bed Bath & Beyond Order Confirmation

Discussion Thread
Response Via Email (Yvette) 12/29/2013 05:15 PM
Dear Customer:

Thank you for your e-mail. We sincerely apologize if you did not receive a shipping confirmation. Your order has shipped via [USPS] and your tracking number is [9612019023067110107709]. According to the information currently provided by the carrier, delivery has been scheduled for [12/27/13]. You can track the package by visiting http://www.USPS.com.

If we can be of further assistance please e-mail again or call 1-800-GO BEYOND® (1-800-462-3966) to speak with a representative.

Sincerely,

Yvette
Customer Service
Bed Bath & Beyond
1-800-GO BEYOND® (1-800-462-3966)
Response Via Email (Yvette) 12/29/2013 05:15 PM
Dear Customer:

Thank you for your e-mail. We sincerely apologize if you did not receive a shipping confirmation. Your order has shipped via [USPS] and your tracking number is [9612019023067110107709]. According to the information currently provided by the carrier, delivery has been scheduled for [12/27/13]. You can track the package by visiting http://www.UPS.com.

If we can be of further assistance please e-mail again or call 1-800-GO BEYOND® (1-800-462-3966) to speak with a representative.

Sincerely,

Yvette
Customer Service
Bed Bath & Beyond
1-800-GO BEYOND® (1-800-462-3966)
Customer By Email 12/27/2013 07:43 PM
That is NOT a valid UPS tracking number.
Response Via Email (Yvette) 12/25/2013 01:14 PM
Dear Customer:

Thank you for your e-mail. We sincerely apologize if you did not receive a shipping confirmation. Your order has shipped via [UPS] and your tracking number is [9612019023067110107709]. According to the information currently provided by the carrier, delivery has been scheduled for [12/27/13]. You can track the package by visiting http://www.UPS.com.

If we can be of further assistance please e-mail again or call 1-800-GO BEYOND® (1-800-462-3966) to speak with a representative.

Sincerely,

Yvette
Customer Service
Bed Bath & Beyond
1-800-GO BEYOND® (1-800-462-3966)
Customer By Email 12/23/2013 10:58 PM
OK the salesperson said this would be delivered by 12/24 Getting a little
late isn’t it???

—–Original Message—–
From: customer.service@bedbath.com [mailto:customer.service@bedbath.com]
Sent: Thursday, December 19, 2013 5:17 PM
To: RXXX@OAKRIDGEBOYS.COM
Subject: Bed Bath & Beyond Order Confirmation

Dear Rich Hervieux,

Thanks for shopping at Bed Bath & Beyond.
Order Date: 12/19/2013.
Order Number: BBS1834190493.
Your order is being sent via Standard shipping.

GIFT OPTIONS:
Your order is being sent with gift packaging. Your order is being sent with
the following gift message: Merry Christmas Love, Rich.

BILLING INFORMATION:
Rich Hervieux
1XXXX Excel Way
Rosemount, MN 55068
Ph: 612919XXXX

SHIP TO:
Rich Hervieux
1XXXX Excel Way
Rosemount, MN 55068

ORDER INFO:

The items below should arrive within 2 weeks.

Item: ConairR Curl Secret(TM) Hair Styler
Color: Purple
Qty: 1
Our Price: $99.99
Your Price: $79.99
Total: $79.99

Subtotal: $79.99
Shipping: $0.00
Tax: $5.70
Order Total: $85.69

Your Total Savings: $20.00

If you have any questions about your order, please call us at 1-800-GO
BEYONDR (1-800-462-3966) or email us at customer.service@bedbath.com.

Once your order is shipped, we will send you another e-mail which will
include the tracking number(s) for your order and instructions on how you
can keep track of your order on-line or by phone.

Bed Bath & Beyond reserves the right to hold any order for a security
review. If your order is affected you will be notified within three
business
days.

Once again, thanks for shopping at Bed Bath & Beyond!

[—001:003079:24634—]

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Greg December 11, 2013 at 11:10 pm

let me guess, next month 20% off…next month 20% off….next month 20% off….next month 20% off…next month….20% off…

7 words of a dying business: “That’s the way we’ve always done it”

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Phillip Mixab December 10, 2013 at 4:01 am

Dear to whom it may concern,
Levitectlabs have the lavitating lamps and globs would like Bed Bath & Beyond to sale ours products. Please email me the contact informat.

Thank you,

Phillip

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Albert Rincon October 7, 2013 at 7:20 pm

Dear Sir/Madam, please provide contact name for person in charge of purchasing bath products.
Thank you,
Albert Rincon
arenterprises09@yahoo.com

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aingram August 22, 2013 at 6:45 pm

My daughter applied at the BBBY store in Racine, WI. When she called the store today to check on her application she was told by Brad that the have already found the people they needed for the positions. When I came home from work my daughter told me what happened. I called the store and Brad told me he was still taking application for part-time work I could come in and fill out an application and if time permits speak to a manager.

I live 3 blocks from this store I went to the store to discuss with Brad what he said to me and the tone of his voice to my daughter today. As he stated the applications he received he selected applicants from that pool. He’s still interviewing. I explained to him my daughter has experience in cashiering, and stocking. He was not interested. I said that this looks like it might have racial overtones involved.

The job description states “will train” BBBY hire 16 years old and older. How would a 16 year old get experience in cashiering where in Racine the most of the stores require you to be 18 or older?

I’ve shopped at this BBBY for years and cannot recall seeing any Black or minority in a position if so did not last long there. Well I can tell you this-no I can better show you than tell you. Maybe this store needs to be boycotted by Blacks—were not good enough to work there-then we are not good enough to spend our money.

I think Brad needs training on Racial Diversity.

Thank you.

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Here We Go July 31, 2014 at 8:35 pm

Sounds to me like your looking for a “pitty party”. Every time time you don’t get what you want, you cry “racial discrimination”. If a person tells you, “The line starts here, get in back of me”, They are racist. If a clerk tells you, “we are out of coacoa puffs”, he is racist. Get over it.

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Fefe October 21, 2014 at 9:45 am

Your an ASS and if you were Black you would understand that only time has passed….Slavery for Blacks is still in place. The struggle for equality is still alive each and every day. There is no “PITY PARTY” as you say. And what the hell is the Cocoa Puff reference…..that is clearly a RACIAL STATEMENT.

Finally…..learn how to spell. Coacoa is not a word.

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Anthony Cimino July 12, 2013 at 7:40 pm

Is there a way for employees to pull up there pay stubs on line.

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ricki cohen July 8, 2013 at 3:57 pm

I have been shopping at the Sawgrass Mills store since it opened as I live in Weston about 10 minutes from the store. I was at the store today 7/8 and needed to leave and not finish shopping as the temperature was extremely uncomfortable and I needed to leave. I have a medical condition and the absolute worse thing for my condition is to be hot. Please make an adjustment to this situation so I can continue to be a valued shopper.

Thanking you in advance,
Ricki Cohen

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leslie usow June 18, 2013 at 5:15 pm

poor poor service in mequon wi—rude besides! sorry –but not good!

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Brian Zupanick May 29, 2013 at 4:24 pm

To whom this may concern,

I’m writing you today inquiring about licensing my product to Bed Bath and Beyond. My invention will be patent pending shortly, and I would like to send over an overview and proposal. I also have a working prototype.

Could you provide me a contact in regards to licensing products to Bed Bath and Beyond? The product will be found in the laundry area and there is no competing product.

If you could provide me a contact, email or phone number so that I can submitt the proper material, I would greatly appreciate it. Look forward in hearing back from you.

Best,
Brian Zupanick

Reply

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