Kohl’s was originally founded as a supermarket in 1946 by Maxwell Kohl. In 1962, he opened his first Kohl’s department store in Brookfield, Wisconsin.
In 1972, BATUS Inc. purchased a controlling share of Kohls.
In 1979, the Kohl family stopped managing the company.
In 1983, the grocery stores were sold to A&P. All the stores were subsequently closed in 2003.
In 1986, a group of investors, which included upper management, purchased the chain.
In 1992, the company went public. In 1997, the company entered the Mid-Atlantic markets and expansion continued throughout the 2000s. Kohl’s had revenue in 2013 of $19.279 million, and more than 140,000 full-time employees.
The company announced on July 2019 that they would now accept Amazon returns at all locations.
The company currently operates over 1,000 stores in 49 states (none in Hawaii). The Kohl’s corporate office is located in Menomonee Falls, Wisconsin.
I cannot believe the a-holes that work for this place. I went on Kohl’s site to purchase items for my girlfriend as she bought a new home. After I had everything in the cart the total was $693.00. I noticed my shipping address was wrong and I was trying to put in my new address but the system kept on saying no such address. I then proceeded to call Kohl’s which if any of you know puts you on hold for at least 1 hour. During that hour somehow someway I get an e-mail from Kohl’s stating my order is in. WHAT??? How is my order in? I never got that far. I was trying to change my shipping address!! I get this rude lady on the phone and she says to me sorry Mr. John you placed that order so you have to live with it!! NOW I”M LIVID!! I say get me a supervisor. Supervisor gets on the phone. I explain to her I never placed this order and it should have never gone thru because I was trying to change my shipping address. She says maybe I can stop this order. I said please because I no longer live at that address. So now after being on hold for 20 minutes she comes back and says I was able to cancel the order and change your address for you so it reflects the new address you live at. I say thank you can we place the order again. She says yes you can do it with me. The new order wouldn’t go thru because it would put me over my Kohls charge limit so she says wait 24 hours and call and make sure your balance is at zero and place the order again. The next day I call. The automated service says my balance is zero so I proceed to place my original order. When I finally got to the checkout I get error messages saying call Kohls again. I call again. I get the rudest person you could ever get. After I explained my problem she put me on hold for 40 more minutes. Not counting the hour and 10 minutes I initially waited. While on hold the automated service broke thru and basically said your agent forgot about you press number 2 for a new agent. I pressed number 2 and that didn’t even work. THIS COMPANY IS F!&^C&&ED! She now comes back on the phone after 40 minutes and says your order is being shipped. I said where? She said my old address!!!! I said are you kidding me!!! She says wait a second…. Puts me back on hold for another 20 minutes!!!!! UNREAL!!!!! Now a supervisor comes on and says Mr. John how can I help you. I said what happened to the girl helping me. She said well you requested a supervisor. I said I didn’t but now that you are here let me explain my problem once again.. After another 15 minutes of telling her I never placed the original order because the site refused to let me change my address she said that order was CANCELLED!!! I said that’s fine but I was told I could place my order again today. She says the system isn’t updated it will be updated Tuesday which is in 3 days and it will show your order was cancelled you will now have all of your credit limit back to buy those items again. NOW it’s Tuesday. I called the automated line to see if my credit has been put back and it hasn’t so I call Kohls again. While I’m waiting my hour on hold because that’s how Kohls operates I start going thru my e-mails and low and behold what do I see??? MY ORDER IS BEING SHIPPED TO MY OLD ADDRESS!!!!! IS THIS COMPANY ON CRACK!!!!!! I Immediately ask for a supervisor. NOW I GET RUDE A** JERRY WHO TELLS ME YOU PLACED AN ORDER ON FRIDAY AND IT NEVER GOT CANCELLED BY ANYONE AND IT”S BEING SHIPPED TO MY OLD ADDRESS AND IT”S MY FAULT BECAUSE I PLACED THE ORDER. I told Jerry, I’m the wrong person to play these games with. If that order goes to my old address which I have no way of getting to I am not paying a dime for anything. I don’t give a flying F&&& what anyone says I never placed that order. When I made that order I was trying to change my shipping address and somehow someway that order got placed but I never clicked on it. WHY WOULD I BUY $700 worth the goods to go to a place I no longer live… The problem now is this package is going to be dropped off at my old address which I have no way of getting to and I am stuck oweing them $700 and getting nothing… IT will be a cold day in hell before that happens. This is totally ridiculous how they do business. I will never go in a Kohls store ever again. I am actually look forward to them taking me to court down the line because I am not paying them a dime for an order that I never placed and on top of that was told on Friday and Saturday by 2 supervisors the order was cancelled. YOU PEOPLE SUCK!!!!
John Solano
I mail my granddaughter a step 2 kitchen Nov. 26 said it was delivered, well she didn’t get it. So I called kohl’s on Nov. 28 and informed them. Dec. 2nd they say it was put Togo back on my card. 7days it might take. So Dec 9th it should be on my card. Well I called back today Dec 10th not on my card then kohls said cause of the holidays it might take longer WTF. SO I GET OFF THE PHONE AND THINK ABOUT IT AND CALL BACK and kohls tells me that they didn’t put it in tell Dec7th WTF WHY THE FIRST BITCH DIDN’T TELL ME THAT SO NOW IM WAITING TELL DEC 14th which is Sat. Am I really going to get it.
I doubt this will make a difference but I have to tell my story. I ordered several items at 8pm Sun Nov. 24, at 2am Mon Nov 25 — 4 hrs later. I was sent a marketing email and noticed all the prices of the items I purchased had been reduced. I called customer service and they say said they wouldn’t price match. I was upset because this had happened to my mother the week before with Costco, they priced matched immediately, no problem whatsoever. My mom, a college business professor, told me to call back and ask for a supervisor to give the Kohl’s the chance to make it right, The first agent I got actually lied to me when I asked for a supervisor, he put me on hold 5 seconds and came on the line pretending he was a supervisor. Kohl’s teaches their agents to lie?? I received a survey and gave him the lowest marks. I called a 3rd time, got a better agent who transferred me to a supervisor ID #0065. She told me the same thing, she would rather lose me as a customer than price match. I plan on returning the items I purchased when I receive them and never shopping at Kohl’s again. It’s hard to believe there is a company that would rather lose a customer than price match, especially when it’s only been 4 hrs since purchase. I know my mother will use this as an example in her class about how not to run a company and treat customers.
This company is a SCAM/FRAUD … LET’S BOYCOTT THEM AND PUT THEM OUT OF BUSINESS! FOR GOOD…BYE BYE MICHELLE AND YOUR MULTI-MILLION $$$ SALARY AND STOCK OPTIONS. YOU ARE A FRAUD AS WELL…HOW DARE YOU DO THIS TO US CONSUMERS. IT WILL NOT ONLY COST YOU YOUR JOB, THE KARMA WILL FIND YOU PERSONALLY.
Based on my personal experience, I agree with your comments about this company, especially their online customer service. They are the worst of all companies I have dealt with. I don’t shop there any more. Only way to make them appreciate their customers and improve their service is for more people to stop shopping there and boycott this company.
Received an email today from Kohl’s giving me 50 points for my birthday. That was a reminder to me to change my address on my account. Went online to update my information, couldn’t do it because it said ‘invalid account number’. Called the Customer Service phone number, and had to give information so they could verify who I was so I gave my name, my account number, my social security number, and my birthdate. She then asked for phone number, and she then told me she couldn’t update my information for 2 reasons…….1) the last 2 digits of my account was incorrect that I had given her and 2) the phone number I gave her did not match what she had on file.
Well, I moved. No longer have a land-line phone, just a cell phone. They have my land-line number which I was able to verify that number. The last 2 digits of my account were different because my card had been updated and sent to my old address, therefore I did not know those last 2 digits, but the rest of the account matched.
Because of these differences, she could not update my information, and because I couldn’t update it on-line (because of the last 2 digits) my only option was to write a letter and mail it to them and then they would update my info.
I told her just to cancel my account, that it would be easier for me to do that and then I could open a new one on-line. SHE SAID OK. I then asked to speak to her manager because I did not understand why they could close my account but could not change my address. The manager could only say it is their policy, that’s all she could give me. She asked for my address to send the confirmation, and then she verified that it was my address!! However, when she read it back to me, she said a different address and I had to correct her on that.
My last question to her was ‘why can you take my word over the phone that I want to cancel an account, how do you know it is really me, if you can’t take my word over the phone to change my address?’ Her response….’we verified it was you by the information you gave us when you first called in’.
I am so confused! But at least my account is closed……I think.
Here it is, DAY 19 and still have not received ( 1. be given, presented with, or paid something) my refund from of a OVER PAYMENT from this so called family store called KOHL’S, never will step foot in a another one of their stores ever and passing the word. SHAME ON YOU KOHL’S
I pay our Bills every month & got ready to pay the wife’s Kohl’s charge & noticed the ridiculous mafia rates Ur shameless company charges people? 27.24% is enough to make the mafia blush! How do you people sleep at nite knowing Ur totally raping your customers?? Fortunately my wife & I make decent incomes, so we can just pay our card off every month. But I feel bad for Ur customers who depend on their Kohl’s cards w/family members, school shopping, etc. You’re totally putting the screw to lower income families & that’s total BS too! We have a credit card thru our Bank that charges us 10.99% which is totally reasonable. But gouging people is absolutely a travesty & you clowns know it! So we’re going to be ripping up our Kohl’s card today & done with a company that rapes it’s customers! AGain, shame on you!
I want everyone to know that Kohl’s does not read these complaints that we post on here, I tried to work with Kohl’s to get my refund of 120.00 dollars I over paid on my closed account, I’m down to where I have to get a lawyer to get my own money back, I can’t say anymore because I am so disappointed on how they treat their customers and how they don’t return your own money. SHAME ON YOU KOHL’S, greed is a sinful thing!!
Kohl’s please give me back my 120.00 dollars that I over paid on my closed charge account. I made sure that I paid your fees so you wouldn”t have to call, hunt me down or take me to court to get your money, but now I’ve waited a month for you with your promises to seen me a check for my over payment. I promise never to shop in your stores ever again, just give me the money I over paid, please!!!!
Here I am going into October, I made a request on Sept.13th, to get a refund on my Closed Kohl’s charge card account, I haven”t seen a check yet I’ve called 9 times and get a different story ever time. Customer service is a shame at Kohl”s, I will never ever again shop or tell people to trust Kohl’s stores again. Its funny that they penalize you if you don’t have your money to them to pay a bill, but when they have YOUR money and suppose to send it back, we are nothing but wind to them, sorry Kohl’s but you need to get a better team.
I OVER PAID on my closed charge account, it has been a living hell to get MY money from Kohl’s back, after 6-8 phone calls, all Igot was a run around by 4 different people, I still don’t have my money, I will not ever again deal with Kohl’s and I’m letting people know, do not over pay on your Kohl’s card.
I received 4 Kohls gift cards for my birthday I scanned them with the Kohls App and they went into my wallet. I went to use them and no PIN number is showing up. I now have two gift cards with a value of $75.00 in my wallet app that I can’t use. I have called several times and have been so many different things. I just received an email saying sorry go back to the store where you bought them… UMMM NOOOOO I scanned them in entered the pin they showed up in my wallet, threw them out now I can’t use them?????? Customer satisfaction is AWFUL. I would like to know how you will fix this and how I will get $75.00 worth of gift cards that I can use. I will be contacting Corporate office by phone also.
I have been a loyal shopper at your stores for many years and have usually had a great experience shopping in your stores however I did not have a good experience 9/18/19 in your Herndon, Virginia store. I haven’t been in your stores for about a month because I had a recent surgery. I needed to come in to get some specific items and make it quick. There was a gentlemen paying for a purchase and I stood at the “line forms here” sign. As the customer was completing his purchase another gentleman walked directly up to the cashier area and placed his item on the counter next to the other guys clothing and invaded that guys space. The customer looked at your employee to see if she would say something and she did not. Then the customer paying looked at me like are you going to say something. At that time, I spoke up and said “miss – I’ve been standing over here in the line, I am next”. The guy paying said – yes she’s been standing over there waiting. The employee basically said I didn’t see you and checked the rude guy out first. I can understand how she didn’t see me because she was at the first register and the “line forms here” was behind her so that’s an issue. When I got up to the register your employee was unapologetic for what had just transpired. If you need further details I can give you information off my receipt but feel that your employees should be trained on how to handle this situation as I’m sure this is not the first time this has happened. I don’t believe I’ll be going to that store again anytime soon. Thanks for listening.
I have paid two in the last week or two! Whats up with your system?
Don’t go screw up my credit for this when its clear I have paid!
There is something wrong with your payment program, it is very outdated, change it to a more user friendly program!
And actually I want to pay it off but now I am not trusting that your system will do it right. And your customer service people are rude!!!!!!!!!!!!!!!
Please stop calling me. I have a great history and don’t need this from you. I HAVE BEEN TRYING TO PAY MEY BILL! FIX YOUR SYSTEM! You are about to lose a great customer!
Kelly Prettyman
Below is my payment confirmation!!!!!!!!!!!
———- Forwarded message ———
From:
Date: Thu, Aug 29, 2019 at 6:07 PM
Subject: Payment Confirmation
To:
Dear KELLY PRETTYMAN,
Thank you for using My Kohl’s Charge to schedule a one time payment. Details for this transaction can be found below.
Confirmation Number: 19082967588741
Amount: $60.00
Date to be Withdrawn: 08/29/2019
Funding Account: XXX-XXX8-595
Payments submitted before 7:00 PM CT will be processed the same day and posted to your account the next business day (excluding weekends and holidays). If you would like to review this payment, simply access My Kohl’s Charge.
Sincerely,
Kohl’s Customer Service
**************************************************************************************************************
MyKohlsCharge@ kohls.com
Thu, Aug 22, 12:11 PM
Dear KELLY PRETTYMAN,
Thank you for using My Kohl’s Charge to schedule a one time payment. Details for this transaction can be found below.
Confirmation Number: 19082266431117
Amount: $60.00
Date to be Withdrawn: 08/22/2019
Funding Account: XXX-XXX2-550
Payments submitted before 7:00 PM CT will be processed the same day and posted to your account the next business day (excluding weekends and holidays). If you would like to review this payment, simply access My Kohl’s Charge.
Sincerely,
Kohl’s Customer Service
I went to Kohl in Albany, Oregon on my birthday to purchase some perfume that I had bought there some time ago and I was out. I obtained the perfume and along with some clothes I went to the checkout. The jewelry department called me there as I was next in line. I checked out and took my bag to the car. I live 45 minutes from the store so I drove home. When I got in the house I found that the $50.00 perfume was not in the bag. I called the store and they said that the cashier did put it in the bag. She stated that she “distinctly remembered putting it in the right corner of the bag.” I told the manager that I did not get it. She told me that she needed to review the camera and would call me the next day. On Saturday she called and said they had reviewed the tape and I did get it. I again told her that I didn’t get it and I wanted to see the tape. The manager stated “I’m sorry but I can’t do that without a police order.” I called the police and asked how to file a police report and the Albany police told me “That is a civil matter between you and the store. We don’t take police reports, that will have to be taken up with management.” Well the management had decided already that they were not going to give me the perfume that I paid for. The cashier or the store stole from me and are charging me $50.00 for the pleasure. I cancelled my Kohl card and will never purchase from them again. I am posting on all the social media’s not to buy from them. At the very least check for the items before you leave the store to prevent some cashier enjoying your purchase free of charge.
Today, I was shopping in the Kohl’s League City, Texas store. There were 2 middled aged sales associates setting up a display in the Purse Department. They were EXTREMELY loud, joking around and acting very UNPROFESSIONAL! I was in the store almost an hour and they did absolutely NOTHING in that time… except act like children. I was so annoyed that I put the things I planned to purchase back on the rack and left. Sales associates with this type of immature behavior should not be allowed to represent your franchise. I hope this situation will be addressed and this complaint will not be deleted and ignored. Please email or call me if you have any questions.
Thank you,
You are something else. You are upset employees were enjoying themselves? How did them talking amongst each other affect you in any way? So you stalked these women for an hour to see how hoard they were working,got upset & left? You are a lunatic
Very dissatisfied with my online order and from reading the posts on this site can see that I am not alone. Have tried contact Kohl’s several times and have not had a helpful response. This is one email I received. Really, you think I am going to purchase from you again! Customer service training is definitely needed.
Hello,
But to return this item will cost you lots of shipping fee. It might not worth do it.
How about you keep what you received and the cloth you could send to your family or friend who might suit for it?And we apply 20% off for your next order,you can purchase the true size for yourself.Please note that the address in the package is not our warehouse’s address,we have no way to pick it up and then also have no way to refund you if you have returned.
Which one do you like best?
Waiting for your reply.
Thank you!
kohlsheart.com
Customer Service Department
Hello…hope you have patience for my complaint. Im a Canadian who loves to shop at Kohls which is over an hours drive from my country. A few months ago I was in Niagara Falls NY at your Amherst location, and purchased bedding. I used a corporate merchandise gift card valued at $50.00 which was sent to me at my Canadian address. When I went to return the bedding with my receipt the customer service help didn’t know how to reimburse me the gift card because it was issued by corporate office. She then calls over the store manager and she too didnt know how to issue me my refund, 40 minutes later she takes all my info ( passport, drivers license and receipt) she assures me that my $50.00 gift card would be sent to me by mail. Its been 3 months and I still have not received my corporate gift card.
I have called the store in Amherst NY (long distance for me ) several times and also have drove there to make some sense of this matter, but they keep telling me to contact head office.
I have been given the run around from both the store and your customer service help line.
I spoke to Vincent. Christen and Faisha and they were no help to me at all. My first call through they disconnected my call after I was on hold for 50 minutes.
Im hoping that you are able to help me with this issue.
Im hoping to hear from you or some one who can.
Ref # 190404-016039
I have been a long standing customer with Kohl’s. In addition to shopping in the store I also do a lot of online shopping. Back in December I order several little reindeer candle holders. When I received my order they were just thrown into the box with no bubble wrap or protection and of course were all banged up so I had to go to the store to return. Recently I ordered the cutest Easter candles online and once again when I received them they were just thrown in the box and were all dented so I called CS and complained. Jen agreed and said she would notify her supervisor and send out two new. Just got them and once again they were just thrown in the box. I don’t understand….how much does it cost for bubblewrap? Reading the multitude of complaints before me I wonder doesn’t Kohl’s CEO read these and if he does Mr. Mansall should really be paying attention and correcting these problems. There are a lot of choices out there.
I received a $10.00 “gift” from Kohls due to having a birthday this month. It turned out to be a gimmick not a gift. I did not need anything, but it was a “gift” so I spent some time finding an item for $9.00 on the clearance rack. With tax that would have used $9.56 of my $10.00 “gift”. In the past I have purchased items for slightly less than my coupon and the cashiers have allowed me to purchase something small like a candy bar to reach the total amount of the coupon. This time the cashier would not allow me to do that saying all foods were excluded. She said the only thing that I could purchase was clothing or jewelry – in other words high price items. So this birthday “gift” was just a gimmick to get me to spend more money. Not that I have not spent plenty of money over the years at Kohls. I am a long standing Kohls card holder.
I asked to speak to a manager and asked for the number of the corporate office. She said she did not have it and would have to go to the office to get it. Wouldn’t you think that information would be available at all the registers or at least more handy to the manager?? I had already spent some time trying to check out and had a church meeting to attend so I told her I would get the information myself online. At that point I told the manager that I was very frustrated and disappointed that this restriction had been put on a “gift” that I had perceived to be a thank you to a long standing customer.
As I was walking out of the store the cashier said in a loud voice “Have a blessed day”. It would have been nice if she had been sincere, but I think she was being condescending.
I have found the names of the CEO, Chief Merchandising Officer, Director of Customer Service, Executive Vice President & Chief Financial Officer, and Chief Administrative Officer. You can go online and get those email addresses. I am sending an email to all of them, but doubt it will do any good. I am sure the Kohls marketing department thinks this is a good idea to gain sales, but I think it is a good way to lose customers. I cannot believe how many complaints are posted here. Apparently, Kohls no longer cares about their customers. This on top of all the bad publicity over them overpricing to make it look like the customers were getting a huge bargain. How disappointing!! Maxwell Kohl who started this company would be very sad. Of course, now it is a public company who apparently only values profit, not keeping their long standing customers.
Being a customer for many years I am certainly disappointed with the recent handling of my account. To begin with my card & account was closed due to lack of usage for 6 months. Payments were always made & on time. I am still making & will continue to make payments on the account. My problem is I need the old card number to access my account on line. Calling in I was told that info could not be given to me. So what do I do? Just payoff the account & shop elsewhere? That is fine with me, but I feel it is a very poor way of handling a customer. Thanks for your time, Gino Capo.
I was in Kohl’s a few days ago, made a purchase and gave the cashier my $15.00 Kohl’s Reward coupon, I was told it expired 2 days earlier. I asked if they would honor it and was told no, spoke to a manager and she said no. I made purchases which allowed me to “EARN” the $15.00 cash reward????? They gave me a customer service number which I called this morning, I am so FRUSTRATED from this call, first you have to go through a number of prompts before you can get an actual live talking person. Her name was Jane #09486, Jane works in the Philippines and she said she could not honor a reinstatement, she also said she could see that I have been a long time good customer but then asked me for my information so she could review my account, how did she know what kind of customer I was she never had my account information???? asked to be transferred to a Supervisor in the U.S., she transferred me to the U.S. but not a Supervisor. Veronica #4815 gave me the same story that they could not do anything, then I was told she was not a supervisor, I again asked to be transferred to a supervisor, Brenda #PK07300, she said there is nothing they could do, my argument is that I “EARNED” that money how could they just take it away. She said I needed to use it before the expiration date and that it was Corporate Policy. I said the item I wanted was actually $30 cheaper at JC Penney’s, that they would be willing to lose a customer of over 20 years over this, her response is that it is the policy. She said if I was willing to make a purchase right then she would make an ‘accomodation’ of $15.00 towards the purchase. She said to “make sure” when I wrote this complaint to include her offer. I explained that I could not make this purchase online I needed to see the items, set of pans, to make sure I would be able to use them on my new stove. This whole experience is extremely frustrating over a matter of 2 days, not 2 months, not 2 weeks but 2 days I’m done with Kohl’s, can’t believe how they refused to make good of a $15.00 reward. I’ll go somewhere else where they can appreciate a good paying, long standing customer.
On December 24th I purchase a fit bit- In the meantime I went into Kohls store to redeem my Kohls cash for a purchase in January- they took my receipt that was attached to the Kohls cash. I called to confirm how long I had to return my fit bit as it was not what I expected and serves me of no use. I barely used it.
I called before January 31st to ask how long I had to get a refund for my fitbit- the person on the other end of the line said I have 60 days. So that following Sunday 2/3 I tried to return it, which was before the 60 days and they proceeded to tell me that I only had 30 days which was noted on my receipt. Explained that when I made a purchase & used my Kohls cash that they did not give me back my receipt and that I called in this past week & was told that I have 60 days-
I asked for a receipt as they said that they can print it for me- They did not and would not print it for me. I called Kohls.com that same day and explained what happened, they said they were noting my account & will have a Supervisor get back with me. I am not sure how long that takes as it is Wednesday now and I have not heard back. If when I called in the first place which was before Jan 31st I would have brought it back in but you see since I thought I had 60 days I waited until Sunday.
I don’t think that I am getting good customer service and I feel that I should be honored a refund but I can’t get any feed back as of yet and time is ticking.. Please advise, as I really like Kohls but this situation is … well I don’t have the words for it.
Sincerely,
Marla Sue
Hi there. I grew up in Whitefish Bay Wisconsin, and I have been shopping at Kohls since I was on the womb in 1968. I AM DONE!!! The final straw has fallen… and I have had to retain an attorney to get them to listen to me……. So I order from Kohls dot com quite regularly, but this past month they have over charged my bank account 3 times and cause massive over-draft fees. There system of charging people is against Federal banking laws…AND THEY DONT CARE!!! I placed an order and authorized a payment from my bank account for $41+, and it went thorough as pending. The next day Kohls put in another pending amount of $36+ in addition to the $41, totaling $77+, which I did not have in my account AND DID NOT AUTHORIZE, thereby overdrafting my account. I have called, I HAVE BEGGED… only to hear the company line of crap… “It will drop of in 7-10 business days”…. WELL THATS JUST GREAT….. SEVERAL HUNDREDS OF DOLLARS IN OVER-DRAFT FEES LATER, it did drop off, BUT IM AM LEFT HOLDING THE BAG OF SH..!!!!! NEVER AGAIN…. THERE ARE WAY TOO MANY CHOICES IN THE WORLD TO HAVE TO DEAL WITH THIS! tHIS WILL MAKE YOU SMILE …. MY LITTLE BROTHER IS A FINANCE LAWYER AND WILL NOT STOP UNTIL KOHLS PAYS UP!!!!! It is so sad that a once wonderful american company has gone to hell,,, very sad, but I still have lots of money… to SHOP ELSE WHERE!!!!!!!!!!
I am in the middle of a concern with Kohl’s Corporate and feel disrespected, threatened, not heard among other feelings. It appears that a November payment was never received and/or processed by Kohl’s but they did see fit to charge me interest for a delayed payment. No wait, it was a less then full payment. It seems that someone at Kohl’s did process a partial payment on my account and said this was because my bank would not accept the full payment amount. My bank was never contacted locally or at corporate for either the full check amount or the partial payment amount. The management locally (Southern Pines Kohl’s) has gone out of their way to assist me with this problem and in fact were the ones’ that were told by a Corporate associate that with my check they were told by my bank that full payment could not be processed and suggested $75.00 could. This contact with Corporate by Kohls store management, led to a executive (or so she says) being assigned to “handle my case” . To date her way of handling my case has been to: a) tell me not to deal with Kohl’s store management as she now is in charge; b) on the 27th of December contacts me and leads me to believe that the following Wednesday (1/2/19) she will re-connect with me and get to the bottom of this which she is so sorry it happened. On the 2nd, she calls and becomes one of those people that talks over you, does not listen, doesn’t want to hear what you have to say, thus making me even more frustrated and then her only concern is that I make a payment for the most recent month’s charges. After doing so , over the phone, I follow updates to my charge account and my banks updates. I notice that most of the missing payment suddenly shows up as paid on 12/03/18 (the exact date of the partial payment that has now been removed from my payments list). I had tried numerous times to find out why this payment now shows up, but “miss in charge” wouldn’t address my questions. I contacted the local store management (that had helped me many times with kohl’s issues) to tell them how much I appreciated their respect for me, their genuine concern for my problem(s), and how they approached my problem and rectified it to everyone’s benefit. While speaking to them I related my experience with the Corporate (?) person and how unprofessional, uncaring, and just a waste of time she was. I was told that all would be relayed to their management as my concern. The very next day I received a call which I could not return from that Corporate person. The same person called again the next day and I spoke with them, or should I say – she informed me that the payment made on Kohl’s system dated 12/03/18 (but actually showed up on 01/02/19) was a provisional payment until they finished their investigation. This is information I had asked for on the 1/02/19 call but she was not listening. She went on to say that I would still have to make that payment if check could not be found, as it might be lost or even shredded. It’s amazing to me how one Corporate associate can recollect having my check but unable to process fully due to my banks constraints (having never contacted my bank), but this new executive can tell me that: a) person was not a Corporate associate that Kohls store management and I were talking to and had relayed that info and b) it was an individual “that was mistaken” or “we misunderstood”. With all the numbers Kohl’s has and the number of times you get passed from one to another, it’s a wonder how anyone knows what the other is doing. Perhaps that’s an unwritten value of Kohl’s. Instead of “The customer comes first”, it’s more like “Avoiding the customer comes first” and if that fails, bully them into submission. It’s a shame that Kohl’s has 2 wonderful, ambitious, responsible, caring people in management at their Southern Pines, NC store and that they have to deal with people like those that Corporate finds to address issues such as mine. I realize that Kohl’s is “still investigating” my concern and that this comment might negatively affect the outcome, but feel people should know what to expect from Kohl’s should this happen to them, which I don’t wish on anyone. By the way I’m a 20+ year customer of Kohl’s, or should I say “WAS”.
I am totally disgusted with Kohl’s.
I was in a kohl’s in Oak Creek Wisconsin at Christmas time and spent a lot of money. My sister and I were about to walk out and the alarm went off. We took our bags back to the counter to see what was making the alarm sound, the clerk empties the bags and then put the stuff back in our bags, or so I thought. When I got home a Christmas towel that I had paid for was not in the bag. So I went to the Kohl’s in Racine where I live and asked if I could get my towel the clerk said I couldn’t because they don’t take things out of there inventory to replace the towel from Oak Creek. I couldn’t believe what I was hearing. I had never heard of anything or any store for that matter to refuse to replace the item.
This might not be all of a big deal for most people but I am disabled and can’t drive, I rarely get to Oak Creek so I called the nice manager Sharon at the Racine store and she said that I could come in and get a refund for the towel. So I went to the Racine store to try and get my refund and the male Manager he said no way he couldn’t give me my refund and that Sharon didn’t know what she was talking about she was just an entry level manager in front of all kinds of customers and all kinds of staff. I told him I would call corporate. He said go ahead I don’t care. I was shocked!!!
I tried and tried to contact corporate and I was on hold for over 2 hrs when a recording came on and said they would not be taking any more calls today please call back tomorrow. My sister and I have spent most of Christmas money at Kohl’s and we are talking hundreds of dollars. To me, Kohl’s shouldn’t be so nasty to their customers. I probably won’t shop there anymore,
Order #5877271903
I ordered the above and noticed after it shipped that they had my old address on the order, I changed my address about 8 months earlier. I called and explained what happened. first I was told that I had to call Fed ex. which I did and they said I could not change the address it was shipped to, the shipper had to do it. I called back and explained that to your customer service. I was then told to go to my old house and tell them to return to sender. I was not about to do that.
I will never get that package and they said I will not get my money back. The order only cost me about $11.00, I did use Kohls cash of $25.00, so total I wasted about $36.00. It is not the money but no other options were given to me. I have been a customer for over 15 years. I have over 25 years of customer service. At least I should of been offered a refund or a new shipment to my correct address.
I was surprised at the treatment I was given, and wasted over an hour of my time, all for a small order. I even asked to speak to a manager and was not given a resolution to this problem.
What kind of service do you give your customers?
Please respond back to me.
Nancy
I placed an on-line order on Nov. 13, 2018 for $127.71 and was suppose to get an additional credit if I used my Kohl credit card. Well, I did not get the additional 15% so I called customer service & got a young man that could barely speak English. I explained to him the dilemma but he also pointed out that part of my order, a pair of $6 pants was being shipped to the store & not my home……to which I didn’t request and he said he couldn’t cancel. That was the first issue & because he and his manager were so rude I hung up without even discussing the credit to which I had initially called about. I called the store & they were very nice & I went to pick up the pants & bought more items while there. I returned home & called back to get my credit and the customer service gentleman gave me an accomodayion credit of $21 to which he said would take 7 to 10 business days. Well, as of this writing, I have yet to receive the $21 accomodation credit and have been given the absolute run around with customer service reps, on at least 4 different calls since the 13 of November, that can barely understand you and you can’t understand them! Today I was told by Arnold that the initial accomodation credit was entered incorrectly and he will have to reenter it and I will be looking at another 7 to 10 days. THIS IS ABSOLUTELY CRAZY!!!!!!!! i will pay the bill less the 21 dollars. I will never shop on line with Kohl’s EVER AGAIN and I will probably never even go in their stores. TERRIBLE NON ENGLISH SPEAKING & MANY RUDE CUSTOMER SERVICE REPS IN ALL online DEPARTMENTS!
I placed an Order for $191.70. Wanted to add one more item for $10.00. The agent claimed my Order total was $279.00 for adding this one item. Three times I explained the problem, but she did not get it. I was then on hold for 15 minutes & she never came back with corporate phone, Spent all day calling & leaving messages. The price of large item is $317.99 at Kohls & $297.00 at manufacture, so no price match. Just left my 4th message & still waiting.
Kohl’s used to be my go to store for plus size women’s clothing. The operative word here is “used to be”. Whomever is doing the buying for plus size now is AWFUL at their job. The department is smaller and there is absolutely no fashion sense. All plus size women are not short and squatty or overheated. The shirts are too short in the body and we would love something other than 3/4 length sleeves. We love sweaters and cardigans like everyone else. Nice prints and solid colors. Not garish flowers or all black. I know some of the clothing you carry in the ladies department is also made in plus sizes. You are missing offering items to a large demographic. Please rethink your plus size department.
Dear Kohl’s:
On September 10th I placed Order #563440243 for Women′s Alfred Dunner Studio Pull-On Pants for an elderly friend only because they were not available anywhere near me. I ordered from Kohl′s and not other stores including J. C. Penney and Macy′s whose prices were $8.00 to $10.00 less – before coupons/discounts, as the sizing for your “Studio” pants state a short inseam will be 26″ which is what she required. They arrived and the inseam was 27-1/2″ to 28″ the same length as stated on Penny′s and Macy′s websites.
On September 19th I returned the pants to the Lemont, Illinois Kohl′s store. It did not surprise me that the shipping charges of $8.95 — for an item whose description did not match the product — was not refundable, but the tax refund I received was $1.70 when I was charged $2.26. So now I am out $9.51 for nothing.
Today I checked out the same order, not only are the pants on sale, there is free shipping to pick up in store, an option that was not available to me on the day I placed my ordered.
I have been a long time Kohl′s customer, but if an item I want cannot be found in the three Kohl′s stores I travel to, if ordering is my only option, I will have to buy it elsewhere as I will never order online again.
D. Corte
I will start off with the fact that a close to minimum wage person is reading this most likely. And I’m sorry for you but, as a hard working individual you probably could understand this. I made an order 8/30/18 which would have given me time with the delivery to receive the clothes I ordered for my son’s school. Unfortunately that wasn’t the case. I’ll try to make this brief. Why did my clothes go from FedEx to my local post office where I was never notified and only found out this by trying to locate my package. Then I was informed that it could not be delivered . Your poorly trained customer service felt it was my job to hunt down these clothes I paid for. There is a Kohls less than a mile from my home. If I wanted to shop on my day off I would have. Now I’m being told to hunt down the package I paid for on my day off after talking with 3 completely stupid people in customer service. Then to to be insulted with them offering me 100 points $5.00 what the hell is a matter with you people? I want what I paid for. I have a job my job isn’t cleaning up your incompetence. I would like my child’s clothes. I will never place an order or shop your business again. Your Kohls not Saks or Bloomingdale’s. You should at least have an active corporation number or are you worried that the negatives will out weigh the positives? I would like to know how you would resolve this? Maybe cancealing the payment for something not received? And then you could do what you couldn’t to retrieve my clothes. BUYER BEWARE…
This email is addressed to Mr. Kevin Mansell, CEO. I am writing to congratulate you for having a wonderful manager at your store in Kissimmee Florida (at the Loop ). Her name is Maria, Kohls had never been on my radar. But…I went and had a problem with an item purchased. The minute I met her and discussed my problem, she immediately took action. She had a smile on her face and tried really hard to make things right. Ever since then I have become a customer, mainly because of her wonderful public relations skill. Please let her know how valued she is, in our area, people like her are not the rule, they are very much the exception. Thank for your time.
I live in San Diego and there is only on Kohls location within a 50 mile radius. Since I were size xs, I never can find my size in that store so I have to buy all my clothes online. Yesterday I had to return a number of items. I didn’t see anyone in returns, but as soon as I got to the counter a woman came flying out of a side door and greeted me with a big smile. He name was Lesie Vian. I didn’t have my receipts and she said no problem and made my return very fast and easy. She Is a wonderful person a great asset of your company. I do almost all of my shopping at Kohls since they have the best reward programs and by far the best customer service of all of the retailers. I have never had a bad experience and always compliment the good experiences. I hope you will do something nice for Leslie and let her know I didn’t forget about her! Best regards.
In an effort to get rid of papers and such in my purse/house, I took two merchandise/gift cards and put them in my Kohl’s wallet. A couple days ago, I was looking at them on my Kohl’s phone app and turned one of them around using the arrow at the bottom of the card. I went to look at the second one by clicking the x on the top of the back of the card. What happened is it DELETED the card!!!!!!!!!!!! Seriously? Who would want to delete a card??????? I called both headquarters and local store. Headquarters tells me that you can’t delete a card.. BULL!! I must have magic powers!! So without a receipt I am out the $ that was on the card. PLEASE KOHL’S, at least put a pop up box that says are you sure you want to delete.
I placed an online order, I had it shipped to my mother’s house as that is where I was heading, and the shipping dates came within the dates I would be at her home. My order SAT at the Kohl’s warehouse for 3 days, tracking said it was ready to be shipped, yet it sat. By the time it FINALLY shipped, it would arrive at my mother’s house after I came back home, leaving my items to be potentially stolen given that my mother was in a nursing home at the time. I called Kohl’s Customer Service, their out of the country customer service was obviously more concerned about corporate’s bottom line than serving their customer as their only response was it was my fault for expecting my package in a timely manor (2 weeks is NOT timely). I called corporate regarding this, Janice from the office of the President returned my call, but ONLY when it was convenient for her, which was while I (and most working people I know) are at work. I would call back, only to leave yet another message. I requested multiple times to be called back after I was off work (3p CST), and even offered to have her email me since we were playing non-stop phone tag. To no avail, Ms. Janice continued to ONLY call me at her convenience (while I was working), and refused to call me when I requested (still during normal business hours). I finally called her and told her if she could only return calls at her convenience, then she, like her customer service department, did not care about her customers only the bottom line. She has yet to return another phone call. When I spoke with an employee regarding this, they said it did not surprise them as there have been a lot of issues with customer service with little response. I guess Kohl’s would rather lose a customer than find a solution. (By the way, my mother came home early, was able to accept my package, and I paid an additional $20 in shipping costs to have it shipped to me, something Kohl’s should have been willing to do, but was unwilling to).
Just received an order from the Kohl’s Distribution facility in Edgewood, MD which had been placed on-line. Unlike many of the other postings here, the order was received in a timely manner, was correct and was a great value. The item ordered was a SKU # 49199443, Crofts & Barrow Skort in color “Black Tie” and in a size 18W, UPC code 000400491994435. I own several of these skorts in different colors which were purchased last year and love them – so I was excited to recently purchase 2 more on-line. The first (blue in color), received yesterday from a different distribution center, was accompanied by a label and described as a “Plus Size Croft & Barrow Skort”. The “Description”on the label of the one I received today from Edgewood, MD reads, “Plus Porkchop”. Ummmmmm…. Excuse me? Highly offensive, highly inappropriate and extremely hurtful. It seems Kohl’s needs sensitivity training for its warehouse employees.
I went in to Kohl’s to return/exchange my gift. Since my items did not match in price she gave me a gift card so that I could put towards new item. When I handed her the gift card she told me I needed to put something towards my Kohl’s card, Okay $1. She told me I had to put $20 down and I asked why…”Because Kohl’s wants you to max out your card”..WHAT! I told her I had never heard of that and that my gift card covered the new item…just their policy. This is crazy and due to the line behind me I just put the $20 on Kohls card and turned around and paid $20 back…..I HOPE THIS IS NOT YOUR NEW POLICY!!!
I ordered a Kitchen Aid Mixer for my wife as a Christmas gift. Unfortunately, she passed away a week before Christmas. I returned the item to the local Kohls and was told this would be a corporate refund and I should receive something within 7-10 days. Here it is 6 weeks later and nothing. Every time I call the corporate office I am on hold for over 2 hours and no response. I have called at least 3 times every week. I leave a callback number and nothing. I have no kitchen aid and no refund. I used to love Kohls but this is Bulls**t… give me my refund or the mixer back.
Went to Kohls Woodbury, NY on 1/7/18 at approximately 4:00 pm to buy new pots and pans. Was interested in 10 piece Red Copper Cookware Set. Pulled up the Target website on my phone ad saw it was selling for 99.99. It was 179.99 at Kohls. Spoke to manager Jean regarding price matching, who then spoke to manager Dawn. I was told I had to bring in a paper flyer. Then walked away. Why would I drive to Target to get a flyer and drive all the way back to Kohls to purchase it? In this day and age of electronics, I see no reason why showing it on my phone, or having a manager pull it up on your store computer would not suffice. We have been able to do this in the past and have never had a problem.
Thank you.
I hope this makes it to the corporate office because I have never been so mad and disappointed in my life ! In June of 2017 I made a $17.00 purchase at Kohls Canton, Mi store. For the next 3 months I did not receive a single email statement until September Of 2017 and then they charged a monthly late fee for each payment I missed. So when I received my first statement in my email in September I immediately paid in full all charges including late charges, so then in Nov of 2017 I received another statement saying my account was still delinquent so again I settled up with a additional $2.00 payment to square my account again. Well now just after the first of the year I noticed my credit score went from a almost perfect 825 down to 728 because Kohls sent in my account to the credit bureau as being more that 30 days past due which it was not ! I just sent in for my credit report and I have not missed or been late on a payment to anyone in over 25 years ! I called up Kohls customer service and got a very rude obnoxious lady that refused to do anything for me but be nasty ! so Thanks to a kohls mistake my 30 year almost perfect credit rating has gone down 100 points which will take years to get back where it should be !I will NEVER or any friends or family members will NEVER spend another penny at Kohls ever again…this is ridiculous !!!!!!!!
We just had the same thing happen to us today!!! We have been Kohl’s loyal customers for over 20 years, and ALWAYS made on time payments or paid off our Kohl’s charge. Back in September 2017 we made a small purchase using our card. We didn’t see our emailed bill, and the account came past due. Completely inadvertent on our part. When we were notified that it was past due, we immediately paid off the past due amount, and the late fees. Totally our mistake, and this has never happened before with our account. So, now we are applying for a mortgage, and the broker tells us the only blemish on our record is this Kohl’s past due matter. In over 40 years of marriage we’ve NEVER had this situation. We immediately called Customer Svce, explained our honest oversight, and requested a reversal on our credit ding. We never denied our error nor requested a refund of late fees paid. We received a call today from J in the corporate office. She totally did not care that this ding was affecting our excellent credit, and despite our customer loyalty for all these years would not assist us in getting it reversed for us. She even suggested that in the future we could have auto payments made to our account. I told her that wouldn’t be an issue because we are not ever going to make a purchase at Kohl’s again. The total disregard for an honest mistake is mind boggling. Oh, that’s right, they’re perfect, and have never made a mistake in their lives. Yet, they have the “power” to mess us up for years! No wonder retailers are in trouble – they treat their customers like dirt. So much for a “good will” gesture from Kohl’s!
REFERENCE #171211-084314
I have enclosed the reference # hoping that someone from the Corporate office sees this and can examine all the correspondence I have had with their customer service.
Have never dealt with such incompetent people in my whole life.
Made an order on Kohl’s.com for a present for my grandchild. After a few hrs. I realized that I had sent it to her previous address. Tried to cancel on website. I could not. I called Kohl’s .com and was told that the cancellation would be expedited and I would receive a refund and an email to confirm our conversation. Never received the email. Called again. Told that the refund was being processed as we were speaking. Never received refund. Called again, this time I was told “yes it was cancelled but the associated never pushed the SUBMIT button, so it was Kohl’s fault and I would get a refund within 7 days” Never received refund. Started to call and email. Today I received an email stating that I should contact or go to the person who received my item and ask that they please bring the item back to a Kohl’s store and the credit would be applied to my account. The only problem with that is that I live in New Jersey and the item was shipped to California. Talk about incompetent employees. I just contacted the corporate office. That is the biggest joke.
Worst customer service EVER! Thanksgiving weekend I ordered an electric blanket for my son and daughter-n-law for Christmas and had it shipped directly to them. I tracked the shipment everyday and when it showed delivered, I contacted them to make sure they received it. They did not. They live in an apartment complex in Boston, so they checked with neighbors, looked all around the building and no package to be found. I called Kohls customer service and was told a case was open to trace the package and they would get back to me in 2-3 days. After not hearing from Kohls in a week, I called again. I was told by the customer service rep that they were assigning a case number and would track the package and it would take a while. I explained that this was a Christmas present and they needed to ship out a replacement right away. He told me they couldn’t do that until the investigation was over. They needed to make sure that my son and daughter-n-law were not just saying they never received it. Offensive comment right? But I overlooked that one. Then he asked me if I thought Kohls intentionally did not ship my item?!? I said ‘Of course not!!’ I just want the item I ordered and paid for to get to my son! He said, We did our part, we shipped it!! Well Kohls, I certainly did my part! I ordered through your website and I PAID FOR IT!! I am not responsible for YOUR agreement with YOUR shipping company! Where on your website does it say, hey you order the item and pay for it and take your chances on whether or not it gets to where it needs to go?? If I had ordered through Amazon, they would have immediately sent out a replacement. I finally had to order another blanket and have it shipped to my daughter-n-laws work address. I have received 2 emails from Kohls December 19th and January 2nd stating they are investigating my claim and it will take 2-3 weeks to resolve it. I have requested the customer service manager’s contact information and did not receive it. I worked in and managed a customer service department for years and this is the worst experience! I have been a long time customer of Kohls for years but no more. In this day and age where online shopping is the way of the future, I’m only shopping with companies who will back up their products and ensure my shipments are received. So Kohls, you keep your $55 blanket. I’ll keep my money.
Kohls in Belton Missouri is the worst place ever for a minority to work. My daughter was called a “BLACK XXXXXX” and was threatened with a call to the police if she did not leave the store while my daughter was on the clock working tonight by the store manager Diana in front of coworkers. My daughter asked Diana what is the reason for being followed by an undercover tonight and mistreated. I understand if u don’t like a certain person but that is just wrong & sh**ty. My daughter is a high school senior & has never called her manager a “WHITE XXXXXX”. I want Diana to talk that s**t to me. SMH
I purchased the Food Network 40 piece dinnerware set from Kohl’s in Lynchburg, VA on Black Friday. I get it home only to find out it was damaged. I took it back to the store & they had sold out. The associate in the store advised me to order from the Kisok in the store. I place my replacement order 11/27/17. On 11/29/17 I receive an email stating my entire order had shipped along with a tracking number. After many days of tracking the package with UPS and online with Kohls I saw no movement of the package. All it says is Label created with UPS and Kohls said ETA 12/1-12/4. Today is the 7th of Dec and still no movement on the order. Let me also state this is my 1st order from Kohls.com and my last! I decided to call in on Sunday 12/2/17 for order status. I was told the order was scheduled to ship 12/3/17 even though I had received an email stating “your full order has shipped” . I called again 12/4/17 and spoke to another associate Keesha who then told me the order had shipped 11/29/17 but couldn’t tell me what state it was shipping from or where the package was. I then asked for a supervisor. Nicole ID# TK98168 extension 78750 answered and I proceeded to tell her my issues. She was the most unprofessional supervisor I’ve EVER spoken with. She was rude and sarcastic. She did not offer to track the package or call UPS to see what was going on….NOTHING!!! All she told me is that we have to wait until the 8th of Dec to do anything. No apologies- no offer to ship me another package….NOTHING! I had the associate on speaker phone so my husband could also hear and he was appalled as to the way she was speaking to me. After this call we proceeded to contact UPS ourselves to find out that a label was created for this package in McDouggh, GA. The UPS associate Jesus stated that the package had not shipped a label had been created and that was it. (This is something the supervisor should’ve offered to do for us) We call back again to customer service on 12/4 and speak with Dan ID TKG9AY8 who was very sympathetic to our situation and offered to send our request to the “back office” with a “red flag”. We received reference #171204-084923. I still haven’t heard a word from anyone! I even called corporate and left a message for a return call and nothing from them either. Needless to say I’m disgusted with the service I’ve received. Having worked in the same field before I know there are things that can be done. I”m just appalled that Kohl’s doesn’t value their customers as much as other companies do by going above and beyond.
I do not like kohls they are rute from manager to associates
The WORST experience!
I am a mother if two and black friday was approaching so instead of dragging my children out my husband and i decided to shop online at kohls.com. wr haf all our items in the carts (one order his one mine) and the minute everything went on sale we checked out, we ordered everything we wanted with no issues so we went to bed, i than woke up to an email saying they couldn’t process my order and this is where the nightmare begins. So i call the number provided and come to find out they flagged me for fraud so i go through tge process and they tell me they cant help me and i have to go to the store and show them my identification to replace the order, meanwhile all the items i have are selling out and my items aren’t reserved so i call back about an hour later and she was able to confirm my identity and placed the order for a second time but in tge process i lost a blanket that i wanted for my son because it had sold out within that time. Tgen on my husbands order tgey cancelled a high dollar item that they allowed us to buy saying it was out if stock so i called customer service saying they needed to replace the speaker with a different color they said i had to pay full price and they would refund the difference within 30 minutes its been 3 days still dont have the money and i have gone through multiple rude supervisors one by the namr of George whoe wouldnt give me an id number or a full name to make a compliant, oh and after being on the phone with customer service for an hour and a half trying to sort out the speaker that order gets flagged for fraud too because they “forgot ” to unflag my card. On to the next thing wr bought a dyson vacuum and they sent a shark vacuum so we took tge vacuum back to the store to get the right product we ordered and we had to speak to a supervisor from the kohls online dept to have them process the refund so we could purchase the correct one ( why they couldnt just take the wrong one they sent me and give me the correct on is a great question here) but anyways still haven’t recieved the refund from the vacuum back to the charge card so i had to rebuy a vacuum i had already paid for with my debit card in store. Meanwhile George (the extremely rude supervisor) said thats not how it works and that the store had to refund tge money but i was right there on the phone with them at the store when they saud leave the vacuum there and we will put the money back on the card ( withing the hour because they rushed it) and not to mention half the items i recieved were in crushed condition or all together wrong item so its easy for me to say that we will be canceling our kohls credit card and never shopping there again. This process has been the worst experience ive ever had with a department store. I just want the money thats owed to us and the products that we have already paid for and it seems impossible to make that happen at this point. Save yourself the trouble and never shop online at kohls.
I was hired at the Anderson SC Kohls in September. Ever since I have been employed I have always went by the online schedule to see when I was scheduled to work and it has always been accurate. When I was hired I was told that I would at least get 26 hours a week, that never happened. They were experiencing some complications with their online scheduling system. I called the store and spoke with one of the employees to ask what day they had me scheduled to work and she was pretty rude to me and said that it was my responsibility to come into the store and look at the schedule. Which yes I agree, but when you have three children it is not that easy to just come up there every time to see when you are scheduled to work. I kept check on the online scheduling system and it finally showed that they had me scheduled to work Saturday 12/2 from 9-4. I was not scheduled to work any other days. So today I try to log into the online services and it would not let me log in. I call the store and talk to the manager Pam and she tells me that I have been terminated because I did not show up to any of my scheduled shifts so they assumed I quit. Nobody called me to see if I was coming into work the days I was supposedly scheduled which they have done before. I think this store is very unorganized as far as their scheduling goes. Then when you call to try to get someone to check and see when you are working because they let you off for weeks at a time they get rude with you and say they are busy and to either come to the store and look or look online which I did. I am so irritated right now!!
I have been having a problem with my Yes2Rewards account. I signed up for my own account using a house phone number and no one told me that there was already an account under that phone number. I had earned 380 points by making a big purchase online on 11/10/17 and received an email confirming that with my account number at the top of the email. . I can’t log into my Yes2Rewards account anymore for some reason so I called the number listed online. The first woman that “helped” me sounded like she was in the middle of a busy mall. I could barely hear or understand her and after being on the phone for almost 20 minutes she tells me that she isn’t going to help me. I was told to call back tomorrow and try to get someone else to help me. After confirming that she was refusing to help me I wanted to wait for her to hang up so that I could take the survey. The woman put me on hold for a couple of minutes instead of hanging up. She then came back on the phone and very rudely told me to hang up. I informed her that I was not going to hang up because I was taking that survey. I was then put on hold again. After 5 more minutes I hung up, unable to take the survey to voice my dissatisfaction. I called back 4 more times and each time I got someone who barely spoke English. The last gentleman had a lot of trouble helping me because he said my account didn’t exist anymore. After almost 40 minutes he was finally able to help. I didn’t get to take the survey for that phone call either because he didn’t hang up for the survey to start, but at least he was nicer that the last one. After all of this I couldn’t even find a place to write a complaint because you have no email listed on your website!! Then only options listed are to call the stupid number again or log onto live chats, which are no help at all. I am very disappointed in how this company handles it’s customers when they need help.
CEO: Kevin Mansell
CFO: Wesley S McDonald
COO: Sona Chawla
I am appalled and disgusted how your fraud department handles cases. How rude and smirky they are and how they talk with a tone that everyone is guilty of something if it’s in there “on-hold” status, even when you don’t owe any money……..I am ashamed for Kohl’s, considering the store manager where I shopped was amazing…… I would like someone to contact me as soon as possible seeing that I can’t seem to speak to someone who knows what they are doing.
mingmint@ yahoo.com
I ordered Christmas presents that were mailed to a different address. The total was about 600.00. Kohls corporate office phone number is in the Dominican Republic. Every single person that I have spoken to are in foreign countries. It is January 28, 2018 and Kohls told me to file a police report and they would refund me the credit back to the card, well guess what? I filed the police report in November 2017. They have yet to respond to me after failed numerous attempts to fax them, send certified letters and they don’t respond. I refuse to pay them. Today I get their bill( which was sent to the correct address) and they’re charging me interest and late fees. I refuse to pay them. They can sue me. I’ve got proof of the police report , faxes, certified letters, incident numbers etc. They hire foreigners that can’t speak English correctly, so they don’t hire Americans. Worst company to file a complaint with. Do your business somewhere else
Hi Thank you for reaching out to me in regards to my interview, I hope this email reaches out to someone because I had a horrible experience yesterday on my interview at kohls in Conyers. I arrived at kohl’s for my interview yesterday at 5:15pm the lady at customer service was very rude to me as well as customers in her line. I told her I was here for an interview at 5:30 she told me that someone will come and get me. I then spoke to a department manager and he said that the store manager Ron must be running behind and he will let him know that I am here. Well it was now 5:45pm and other interviewer were arriving. They informed me that they all had interviews at 6:00pm, I guess for a group interview. Finally, the department manager took all of us back to the stock room around 6:15pm so the store manager Ron could interview us. When we all sat down, Ron never introduce his self, he was running around stating that he could not find our paperwork that he missed placed everyone’s resume. So already I had three red flags, poor customer service, unorganized store manager, and lack of professionalism. Finally Ron found our paperwork and I told him that I had a question to ask, and before I even said a word. He said to me… “I already know what you are about to ask, but go ahead”. I proceed to tell him that I been here since 5:15pm and that I had and interview for 5:30pm. He tell’s me that no one told him that I was here. I told him that his department manager did inform him twice that I was here because I heard him on the head set say to him that I was here. Even if no one told Ron that I was here, he knew he had an interview scheduled for 5:30pm why didn’t he check to see if I was here. Anyway he said sorry but the position was already fulfill from within, your welcome to stay but I am only hiring seasonal. I was so upset that he was so nonchalant about the situation, I wasted my time, gas, and energy. I have never experienced such lack of character, unprofessionalism, and disorganization in a company before. I was so thrilled to want to work for a company that does great service for our community and others. What a disappointment!!
Sincerely,
Mrs. La’Breka Staples
On 10/18/17, Wednesday I purchased an Instant Pot 7 in 1 pressure cooker from Clackamas, OR Kohl’s. Received an email the next day that it had shipped and would be delivered on Monday, the 23rd. I had ordered at the kiosk at Clackamas, OR store and associate told me would be 4 to 6 days, not business days, but days, to ship. I was happy as all was seemingly correct. On Trac, who they used for shipping , showed it had arrived in Vancouver, WA, 30 minutes form Clackamas, at 5:11 am Saturday, and would be delivered Monday, the 23rd. Monday came and went, no product. Tuesday night the 24th, no product. Called Kohls online number and was connected to 2 different people in the Phillipines. First one went through everything but then said to call On Trac who said sorry, we lost your package and we let Kohls know 2 days ago. We will transfer you back to Kohls. Again the Phillipines, but this person opened a case with a reference number.
He guarenteed I would get my item with free 1 day shipping if not at my house Wednesday. No package Wednesday. I had been given a customer service number to call Wednesday with the case number.
I called and again the Phillipines. This person helped and then said how are you going to pay for this? I already paid in the store! This was a problem with Kohls, and OnTrac, not me the customer!Refused to pay again and as no refund offered for the first one.I spent 1 and a half hours on the phone Tuesday, and 1 hour and 22 minutes on Wednesday. Called my local store to get corporate office number Wednesday and finally had time to call today, Friday, the 27th. In the meantime 2 emails saying please be patient, we hope to have your package to you bt November 3rd! I need for birthday party tonight.
Called corporate office number given by local store and guess what? I talked to 2 people in Ithe Phillipines, 2 in India, 1 in Nicaguara, 1 in Columbia, 1 in Central America, and 1 in Mexico before getting number in Wisconsin. Finally corporate office only after operator, no live person, only voice mail! WORST customer service ever! I spend a lot of money at Kohls or used to!
I recently ordered a Cuisinart multi function air fryer/oven. Excellent price. Timely shipping. UPS dropped box off at our small post office. Box severely damaged. Oven bent on the back…metal actually pulled away from the frame. I phoned customer service at 855-564-5705 and was told by a gent who I could barely understand…that it would be a week for them to review my complaint and another two weeks to return my money. No supervisor to help me….all in a meeting. This was a gift for this coming Saturday.We live about 4 1/2 hours one way from nearest Kohls. Not acceptable. Phoned corporate 262-703-7000 and could only leave a message. Moral of the story, don’t shop Kohls.
On Sept.29, I ordered several items online, but it locked up and sad to call customer service. After spending more than 25 minutes online I was reluctant to spend more time, but I was invested at this point, and the $125 purse for about $40 seemed worth it, so I called and explained my problem to someone who could barely speak English. I could not understand her and she clearly did not understand me, in that after she repeated back to me what she understood, I had to correct her about ten different times. It took an additional 30 minutes, because, rather than let me start over at the website, she insisted that I read her the several sku’s and that she place the order. She she aid it would arrive in five days, in time for the birthday party. When it did not, I apologized to the birthday girl, described her gift, and said I would drive the 20 miles to bring it to her in another week. A week later, I called customer service to check on the order and they say no such order exists, it only shows that I called about an order problem. So, now I need to tell the birthday girl to that she doesn’t get the purse, or, I have to spend $100 on its replacement. I don’t know why I shop there. Amazon orders take under two minutes and they actually arrive!
I placed an online Kohls order on Aug 11. The expected delivery date was Aug17 – 22nd. Well Today is Sept 6th and I have yet to receive my order. After emails, calls and online chat I have gotten nowhere. The Fed Ex tracking shows the item was at the Fed Ex location approximately 445 miles from me on Aug 22. Well one might wonder what the hold up is. No one knows. This is unacceptable. 2 weeks ago I ordered from kiosk in store and got the items about 5 days later. I have been a longtime Kohl’s customer but this incident definitely has me seriously considering shopping elsewhere
8/24/17
Kevin Mansell, CEO
Wesley S. McDonald, CFO
Sona Chawla, COO
Dear Kohl’s Officers,
I am a 62 year old former school teacher. I have shopped Kohl’s often and been very satisfied until today.
I left work today in Newport News, Virginia headed for a pedicure appointment in Harborview, Suffolk, Virginia. I was of course in work pants and shirt. Rather than go all the way home to change, and needing some workout shorts anyway, I decided to run by Kohl’s (#1216) in Harborview, Suffolk to get some shorts, a t-shirt and cheap flip-flops to wear to my pedicure. There were hardly any people in the store. As I was looking at shorts, the manager, Eli Ben, said hello as he passed by. I thought how nice that he would speak.
I picked out a pair of shorts, a t-shirt and went over to the shoe department to get a pair of flip-flops. I picked up a pair of tennis shoes for my grandson and found flip flops in the purse section.
I was not carrying a purse. I only had my wallet that had my credit card and driver’s license in it. I went to the first check out and paid $83.00 for my shirt, shorts, flip flops and the tennis shoes. I put the receipt in my wallet.
I asked the young lady at the register where the bathroom was. I went back to the lady’s bathroom and the janitor was sweeping. I asked him how long he would be and he said come on in and he left so I could go to the bathroom. After using the bathroom, I changed from my work clothes and shoes into the clothes I had just bought. I pulled the tags off and put them in the trash in the stall.
While I was changing I heard others come in and go. It took me a long minute to change, and fearing the janitor would think something suspicious about me having different clothes on, I stopped on my way out and told him I had changed, and offered to show him the receipts for what I had on. He said no, he didn’t need to see a receipt. I caught a glance of a woman standing to the side of him.
I proceeded to the front of the store. I stopped to tell the cashier, who had just checked me out, that I had changed and showed her the bag with my work clothes, my work shoes and the tennis shoes. As I stepped around the register, a woman stepped up to me and said, “Come with me.” I knew immediately what was going on so I tried to explain and she just kept saying, “Come with me.” So I followed her into an office with TVs. She said she was the store loss person (didn’t really get the exact title).
She picked up the phone and told someone, “Go to the bathroom and get the tags”. I got the receipt out of my wallet and handed it to her. She looked at me dismissingly with a smirk, without looking at the receipt, and said, “Popping tags!”. She then called someone again, “Bring the tags from the bathroom” with an agitated huff. She still had not looked at the receipt. I gave her the bag with my work clothes in it. I tried to tell her I had on what I had bought and the clothes in the bag were mine except for the tennis shoes I bought for my grandson. I tried to explain that I had changed to go to a pedicure appointment across the street and she again said, “Popping tags!”, with a smirk. I told her I had spoken with the janitor and told him I changed clothes. I also told her I stopped at the register where the young lady had checked me out and told her I had changed and showed her my clothes in the bag. By now I remembered her standing off to the side when I talked to the janitor at the bathroom.
No one ever brought the tags I had put in the trash in the stall. I asked her why she thought I stole the clothes. She said she went to the bathroom and heard me, “popping tags” in the bathroom. After more cajoling, finally, she looked in my bag and saw my clothes. “These are your clothes?” she said. And then she finally looked at the receipt. I had told her over and over again…..look at the receipt! I paid for this shirt, shorts and flip flops and the tennis shoes are in the bag!
Not gonna lie, I called her a XXXXXX and asked to see the manager. I asked her how long she had been doing her job and told her she was not very good at it. She never apologized. To appease herself for making such a grand mistake she said, “How can I make it better?” What the hell??? You just escorted me off in front of people at the register as if I was a thug, not listening to me and asking no questions! How can you make embarrassment, lack of respect, humiliation better once you’ve caused it? And she gave no apology-not sorry-just how can I make this better? What did she even mean?
The manager came in. I told him I had told the janitor AND the young lady at the register about changing into the clothes I had just bought. I told him I had gotten clothes to change for my pedicure. She continued to say, “How can I make this better?”
So tell me CEOs….how would you have felt?
• The manager gave me no apology. Just stood there. Yes, I was yelling but he made no effort to apologize—at all!!!
• SHE gave me no apology.
• If she was standing outside the bathroom waiting on me, why didn’t she stop me then?
• She was standing at the register when I told the cashier that I had changed. But, still motioned me off saying over and over, “Come with me maam”, “Come with me” IN FRONT of all the people at the registers as we walked from one end of the registers to the other!!!
• She made a big production of marching me off to “Kohl’s store jail”—like a sheriff.
• She made no effort to check out the fact that I had told two people I had changed.
• She made no effort to ask the cashier if I had paid.
• She would not look at the receipt she was holding but continued to call someone to, “Go get the tags.” She summoned them 3 times.
• She would not listen to my explanation and just kept saying, “Popping Tags!” with a smirk.
• Then had the audacity to ask me how she could make it better!!!
I’m telling you how it can be made better. She should be fired!! She is not fit for the job. There were maybe 15 people at the registers and I saw maybe 10 people as I walked through the store. Was she just bored? What kind of thief would hand you the receipt, tell two people you changed and do all this on a very SLOW business day!! She has no common sense to do her job.
I went back to the store after the pedicure to get “the Kohl Sheriffs” name and the manager’s name. Both had gone home and the kicker to the whole story is: no one in the entire store knew the lady’s last name! She’s worked there for a year and not even the Asst. Manager knew her last name. Just said she was “Brenda”. The Asst. Manager said she didn’t know the cashier’s last name either!! Unbelievable! REALLY!! The asst. store manager used her headset and asked everyone with a headset if they knew “Brenda’s” last name. Then she immediately said, “No one knows”. The asst. manager did say Brenda had been at that store a year and had been a cop before the Kohl’s job.
When I go shopping, and do my best to be an honest, law abiding citizen and am treated like this, it makes me want to tell the world to never ever shop at your stores. I will not ever again and of course you could care less.
For a half hour today, I saw what it feels like to be a black or brown person. They tell white people that they are discriminated against, assumed guilty, no questions are asked and explanations are not accepted.
I’m a 62 year old white lady. I had a wallet too small to smuggle anything out. I had the bag I was given with the clothes I had bought, which contained the clothes I wore on my back into the store.
No inquiries were done, no explanations were allowed, only assumptions were made. The humiliation of being marched off to “Kohl’s Store Jail” cannot be fixed.
But, I owe it to other customers to let them know what happened and that it could happen to them. At Kohl’s Store #1216, Harbourview, Suffolk, you are guilty, period. Literally, no questions ask.
I will be writing a letter to the editor of our local newspaper here in the Tidewater Area of Virginia. No one, black, white, old, brown should be treated as a thief… just because it’s a slow day and a former cop is bored.
Sincerely,
Shirley Martin
Portsmouth, Virginia
757-615-XXXXX Cell
757-483-XXXXX Home
757-534-XXXXX Work
I was accused of stealing im outraged this has affected my life so much since it happened about 1 month in a half im in counseling due to the humilation and my reputation im seeking legal help this cannot continue horrified
Kohls has the worst on line account set up I have ever used. I have had numerous problems trying to log on just to pay a bill even though I had valid user name and password. I would have to call customer service each time to make the payment and would have to change a password almost every time. Today I just discovered that I could not change my email address on the kohls shopping.com site (not the same as the charge account site) at all. I either had to have the help of customer service or create a new account if I did it on line. What a lot of who-ha! This is the poster child for customer no service.
I want to tell you about your westchase location store# 0557 this my third attempt may this time higher person will read this and do something about the manager and assistant manager at that store are racist and they don’t belong at that store or any retail stores their names Yamila Monrey and Jeri Cherry very rude to associates and customers never do there job always on there phones the whole time they there and let me tell you again they are racist they should get fired.because they don’t know nothing about retail one more time racist.
On Sunday, I went into Kohls store #0706 to buy a specific XL ladies polo shirt. They didn’t have one, nor did any stores nearby. The person at Customer Service suggested I use the kiosk. So I tried. I had to hit each key at least twice. Finally, I hit order, and it said to call customer service to unlock my account. I immediately called, and while waiting for someone to answer, all the information that I had entered into the kiosk disappeared.
I asked for the store manager, and a sour-faced lady, who claimed to be a manager, showed up and informed me that I could place my order using the phone on the wall at customer service. I proceeded to do so.
After waiting on hold, and then talking with several different people I was able to place the order, but then I had to talk to the fraud department because the account was locked. After over 45 minutes on hold, the call went to their customer satisfaction survey and then dropped. I loudly asked for the manager again, but miss sourpuss, who was at the customer service counter, ignored me.
I called back, and finally, after over an hour and forty five minutes, I was able to place my order.
On Monday, I tried to call Kohls Corporate Office, and left a number for a call back. So far, I have not received one.
This “service” is inexcusable!
UPDATE: I posted this at 1:05 PM EST. At about 1:35 PM, I received a call from Kohl’s Executive Offices. A very kind lady listened to my rambling tales of woe, apologized, and assured me that the various issues would be taken care of.
Was it taken care of
Mr Kohl would turn over in his grave if he knew how this company was being run …… I have a problem with a kohls.com order have talked to 6 people. no one can HELP imagine that …. also they don’t really care …. so I will return it and anything else recently purchased pay off my card and BE DONE with KOHLS and their extremely POOR customer service and CUSTOMER relations.. GUESS it doesn’t raelly matter that CUSTOMERS who purchase items from KOHLS are the ONES keeping it in business…..
NO worries there are PLENTY of retailers out there that do .
Order number 7584709452
This is not a question but a complaint that I am hoping will get to the corporate office. On July 4 my Kohls.com account was hacked, the email address changed and an order for over $940 placed without my knowledge apparently so they could collect the Kohls Cash. I didn’t realize this until the large outdoor lounge chair was delivered on 7/10/17. When I received it I didn’t know where it came from, I have MY UPS and the tracking showed it was from Home Elegance not Kohls. There was no invoice on the inside, I finally figured out it came from Kohls from the return address that had Kohls in about 1/8 of an inch tall and only the bottom of the letters printed. I had to guess it was Kohls. I called and found out about this fraudulent order and it kept getting worse from there. First call 7/11 170711-009659 I told them I showed through UPS another box was coming, said to wait for second box and then call back and would get labels to send back. Also said I would get a call from fraud dept to block my card etc. 7/12 called back to be sure card was blocked, this time talked to credit card dept who blocked my card then, it was still active, and said I had to wait for new card before I could use it. Called 7/14 170714-014746 told both boxes would be picked up. Received email from UPS showing it would be picked up but only one label. Called 7/15/17 spoke to Manual Robinson said not to worry they would pick up both boxes since it was one order. 7/17 UPS came would only take one box because they only had one label. 7/18 called back because I was to frustrated on 17th to make another call. Told me she would get a new label made and have it picked up. 7/25 still no second label called about that and also the fact that once they received the first box back they credited my credit card twice and I wanted to let them know to take the $940 plus back. She kept telling me she could only see one credit, but we finally got this straightened out. 7/28 got an email asking for more info before they could print new label, I was highly upset at this point and send back a very pointed email that stated I would not assist any further in getting this straightened out, I didn’t care if you pick this up or not I have been trying to do the right thing but it has been a nightmare. I have spent a lot of time on the phone, stayed home one whole day waiting for UPS and today I received notification that they will be coming for the second box tomorrow, which means another whole day at home waiting for them. I have been more then patient. I do want to say that everyone on the phone has been extremely nice however I have had to put way too much energy into this whole thing that was created because your security on the internet let this happen. I don’t understand, when I have changed my password, email etc on other sights I get emails sent to me to the old address verifying that I changed it. None of this happened. Also I swore I would never order from Kohls. com again because I placed two orders when I was going through cancer treatments both orders were wrong and I had to pack then up and send them back or take them to the store at a time when I was feeling terrible. After all of this I would like to request at least a $200 gift card that I can use at a Kohls store. I feel I am owed that after a month of aggravation.
Well appears I wasted even more time writing this and the separate email I sent. I did receive an automatic response email that said I would receive a response in 24 hours. Its been two days, nothing. I will be closing my Kohls.com account and my MVC credit card. DONE, DONE AND DONE….
I ordered the correct size. KOHL’S sent me the incorrect size. The size I want isn’t even available. So you thought sending me the incorrect size was the next best option? Live Assistance that copies and pastes the same thing to everyone did NOT make the situation any better. I order online for a reason. And to have you tell me you can’t help, didn’t help. You have your customer service in God knows what country. They copy and paste everything including “No worries” which is one of the most unprofessional annoying slang responses I’ve ever heard. No wonder your stores are closing. Your focus is not with the customer or keeping your website updated either. When I selected the size I wanted, then it should have said not available. I get the wrong size with a sticker on it that says “Limited Quantities”. What kind of sense does that make? None. But it makes it perfectly clear how valued of a customer I am. Well … was. I’m done.
June 21st
Well today is June 21st and if I check the status of shipping from this order it still states LABEL CREATED from June 9th ! Do you still say I will be receiving this order by June 23rd ? I was first told by June 13th or 14th, then June 17th and now the 23rd of June and it doesn’t look like the shipment has moved! So very sad as I placed this order June 8th for a party on June 18th! UPDATE PLEASE !!!!!!
JUNE 19
I hope you understand that I have NO faith in you saying the package will be here by the 23rd due to the multiple phone conversations I have had with individuals at Kohls.com from June 14th to June 17th. I contacted kohls.com multiple times and spoke with many people to get this situation fixed and told each individual of the tracking status only saying Label was created and I was put on hold while they were supposed to be checking on the tracking issue to only be told they checked and it was shipped and I was GUARANTEED that I would have the package by the 17th! VERY incompetent employees. I asked to speak to supervisors and again NO HELP! I love the merchandise at Kohls and you do have wonderful sales and promotions but the online shipping and customer service is absolutely terrible. This is not my first problem when I order online and I wish I was able to shop only in stores but I am disabled and it is easier to shop online but I might have to change stores for shopping in the future. I am following up with Kohls corporate office to see if they are aware of the issues with Kohls.com customer service or should I say LACK of customer service. I do appreciate that you took the time to email me with the information but understand the individuals I dealt with before you were of NO help and actually quite rude. I do not agree that employees that work with customers can not give you last names or even employee ID numbers so they can be held accountable for what they tell customers or how they treat customers. How does Kohls maintain any customer service if employees are not held accountable. No customer should have to go through this much aggravation to just receive items they paid for and were promised a specific delivery date over and over.
—–Original Message—–
From: Kohl’s Customer Support
To: poppajimx4
Sent: Mon, Jun 19, 2017 7:04 am
Subject: Your Kohls.com Order Number 8520591053 [Incident: 170619-000732]
Subject
Your Kohls.com Order Number 8520591053
Discussion Thread
Response Via Email (Daizy B.) 06/19/2017 06:04 AM
Dear James,
I am sorry to learn that you did not receive your package from your order 8520591053. No worries, rest assured that I will take care of your concern.
James, I have checked here on my end that your package with tracking 61299995671739547976 is in label created status. However, you can still expect your package to be delivered on or before June 23, 2017 by end of day. If ever you will not receive your package within the given timeframe, please reply to this e-mail right away. In an event that you have further questions, please do not hesitate to e-mail us.
Thank you for your patience and understanding regarding this matter. Hope to have more business with you here at Kohls.com. Have a great day!
Sincerely,
Daizy B.
I am writing this e-mail to complain about treatment I received yesterday, Sunday June 11 at the Kohl’s store in Salem, Oregon.
I had decided to purchase two red outdoor throw pillows because I thought they were on clearance; there were other pillows (same style, but a gray color) that had clearance tags and because of this I assumed that all the same style throw pillows in that area were on clearance. The pillows were in the seasonal area (upstairs, next to the greeting cards) and other things in that same area were on clearance so I don’t think it was unreasonable for me to make this assumption.
So, it was finally my turn at the register (the line was long) and when the cashier rang up the pillows I noticed that the clearance price did not show, only a sale price. I questioned this and the cashier was very condescending to me; she talked to me like I was an idiot. I tried to explain that there were pillows over there with clearance tags and she cackled at me and shook her head no and told me they were not on clearance. The cashier asked someone to do a price check and when she came the register, we explained the price issue to her and her pursed lips; my husband went with her and I stayed behind at the register.
The cashier glared at me and said, “THESE pillows are not on clearance. There are no clearance tags on these pillows.” I very firmly said, “I saw clearance tags on the other pillows, so clearly I am going to ask about it.”
The other person returned with my husband and explained in a very patronizing tone that only the gray pillows are on clearance and that the clearance price does not include the red pillows that I wanted to purchase; she was very dismissive. The cashier gave me a smug look like she had won. I told her that I did not want to buy the pillows and my husband and I walked out of the store.
I can tell you that I was not at Kohl’s with the intention of scamming the store for two throw pillows. I made a faulty assumption…that was it. The gray pillows were on clearance for about $8. The red pillows were on sale for about $12. I can guarantee you that $4 was not going to break me and that I probably would have purchased the red pillows for the sale price if I had not been treated so poorly. In fact, the whole reason we were even at Kohl’s was because my son had just got his first job and we were needing to purchase work shoes and work pants. After how I was treated, we went elsewhere to buy those things.
I have been a regular Kohl’s customer for many, many years, but I am not sure I want to do business there anymore. The way I was talked to and the attitude of the employees…I still can’t believe that I was treated that way. The employees made me feel like I was trying to steal something when I was only attempting to verify the price of an item I thought was marked down.
Maybe if either of them would have approached me with a sympathetic and kind disposition, maybe even smiled at me, and explained the misunderstanding in a pleasant and friendly way I would have probably purchased the red pillows for the sale price.
I am very upset regarding your Kohl’s customer survey’s. Your email said I would receive a free gift for answering the survey, all I had to do is pay shipping and handling. What a scam! I was tricked into a 14 day free trial of focus supplements I can’t even use because they contains caffeine. Now the 14 days are past and i am out $130.00! I received no warning, it was just debited from my account.This is false advertising, you should be ashamed misrepresenting your selves. I am so upset, I am thinking about closing my Kohls charge account!
My complaint is about the quality of your Croft and Barrow knit tops. I have bought literally hundreds of them over the years. Lately, no matter how carefully you wash them, they always shrink in length. It is very irritating because I don’t want to wear them if they are too short. This did not used to happen. I am tired of wasting my money on these tops. Please do something about this.
I JUST received my Kohl’s bill and again I being charged a late fee. I haven’t even received a bill for my purchase and yet I am being charged a late fee. I am furious. This is the second time this has happened. And my statement also says I was charged $22.00 in late fees in 2017. This is the first bill I have received from Kohl’s this year. This must be taken care of by Kohl’s as I do not want this on my credit report. I am told that I have to pay some $1.00 fee which I do not understand. I have always paid my bills ON TIME. The lady I talked with was hard to understand. I will pay what my receipt says and no more and will do no more business with Kohl’s unless this is resolved
Had trouble with Kohls because i didnt have receipt, few days after buying slippers. They only wanted to give me back $7.00 in a GIFT CARD, on slippers that cost over $21.00.I was willing to exchange slippers EVEN FOR EVEN like i KNew you could do, but THEY DIDNT HAVE AND SLIPPERS !!So i was being punished for something that wasnt my fault, Than i found out from ANOTHER Kohls store mgr. that they could have brought in a pair of those slippers for an even exchange. Store mgr at that time, so, no, they couldn’t do it. Than AGAIN, i was told that they only get slippers in around Christmas, and they are put on clearance, which means, you better have a receipt or you’ll only get a few bucks back on your purchase on a gift card. The slippers my daughter paid over $21.00 for was on sale at WAL MART for $3.00…Too long a story to finish, i will close by saying, my opinion, i think Kohls is a SCAM ARTIST, Even with an exchange and losing money, if you have to return that second item, even if you have THAT receipt, they STILL wont refund your money,ANOTHER GIFT CARD,, So its ALWAYS A WIN/ WIN FOR THEM,, Tomorrow i will call the BBB in Menomonee Falls, Wisconsin, the BBB in the town where this dump is located, the Consumer protection agency, and the FRAUD DIVISION IN OUR GOVT..I think this situation needs looked into.Seems like most of their employees areLIARS and not much better results from Corp. when i called them, Hopefully the money they stuck me for will result in THOUSANDS of dollars in business for these LOSERS. No wonder they are going under.
Are you going to respond to my comments? I think they could have been solved and
I wouldn’t have closed my account. I’m sorry you haven’t responded
I already sent my comments, I am, hopefully, going to hear from you.
I’m not sure you received my complaint. There seemed to be a problem when I sent it.
I drove 45 minutes to get to Kohl’s in Pleasant Hill. A year ago or more the Manager
there was awesome! He convinced me to open an account and that is what I did. So,
for the past year or so I have been buying the holiday towels for people that can’t afford
them. I cut them in half and crochet the top so they can hang them on their oven door.
I got in line today and had, I think 12 Valentine towels in my hand (double, as they are two at a time and are $13.99). I noticed the Xmas towels are now on sale at 75% off and since the holiday towels only stay on the shelf for 30 or so days I asked the clerk if I could get 30% off of the Valentine towels. She said today wasn’t a scratch day and
so I told her I would not be able to buy them at the price of $13.99 and she really
was’t very nice, so I told her I would close my account and she said I would have to
call the number on the back of my card. I left and when I got in the car I was so upset
I called the number and finally someone went to a supervisor and offered 15%. I am
retired, 80 years old, worked as Sr. Vice President in banking for 25 years. Received
commendations from Congress and the Senate and consider myself to be professional
and every customer that walked through that door received the kind of attention and
respect they deserve. Again, I drove 45 minutes and have been in that store several
times and the Dublin store and if you check my account you will see I always pay it
off. I have never called a company and it was imperative that I contact you. I loved
Kohl’s and I guess I will have to find another place to buy my holiday towels. Thank you
Catherine Conn
Order # 851401262 order 12/12/2016 Incident 161230-000619
On 12/15/2016 received notification that package #1 was received at an old incorrect address 225 miles from my current home address. Immediately called Kohls to advise. 1st Representative sent me to survey while putting me on hold. Called back, 2nd Representative advised that I call back in 48 hours so they could contact shippers. 48 hours later 3rd Representative advised that 2nd & 3rd package was also delivered to incorrect address & stated I should call both shippers (UPS & OnTrac) to advise them of address error. I contacted both shippers who advised that I CAN’T change the address it needs to be changed by Kohls. Called 4th Representative who stated that there was nothing she could do, but would mark as Urgent and have a Representative investigate & contact me. E-mail received 12/18/2016 from Kohls stating a shipping trace had been initiated & that it will take 2 -3 weeks to resolve. I emailed Kohls advised Kohls to make sure that the information regarding the shipping companies responses was because Kohls actually contacted them & not a notice stating the customer (myself) had contacted them. Email from Kohls 12/19/2016 stated that “this is not a typical reflection of how Kohls does business” & they would like to offer me 15% & free shipping to replace items. Declined & advised Kohls to make sure that the information regarding the shipping companies responses was because Kohls actually contacted them & not a notice stating the customer (myself) had contacted them. Recieved email 12/20 stating “we are glad we were able to assist you with your problem” What?!?! Received another Kohls email dated 12/30 stating my package was delivered on 12/15 (again this is the wrong address) and if I haven’t received it call my local post office. I emailed Kohls back explained the situation again. Email from Kohls 12/31 stated they can to anything if it was delivered. Maybe I could contact the person at that address over 225 miles and I don’t know who lives there that I can call. I emailed Kohl again explained situation again. Received email from Kohls 12/31 stating same as first email only 30% with free shipping. By this time all packages were delivered to the incorrect address. Received an email from On-Trac advising shipment shown “as received” again to the wrong address. Email from Kohls advised me to”consider contacting the person at the address to get their information so they can request a pickup”. Received an automated email today (1/5/2017) stating that my shipment was reshipped and received at the incorrect address again! Called Kohls Representative who advised that there was nothing he could do, but that I did receive an $8 refund for 2 items I paid $20 for. Good grief. At my wits end and don’t know how to resolve.
On September 17th, 2016 I placed an order for a couple (Amy & Tara) that were registered with Kohl’s. The “system” used for the registry automatically filled in the address for this order. It was shipped and received timely.
On November 25th 2016 I placed an order with Kohl’s for myself. On December 3rd I received a phone call from “Amy & Tara” asking if I had ordered a pair of sneakers-why yes I had…why was it sent to you? I emailed Kohl’s on December 4th 2016 asking why this order was shipped to other than my address….I was told I, MYSELF, HAD ADDED THAT ADDRESS…which I had not done. I called and asked and was told the same thing and I should make arrangement to pick up the items from the receiver. I emailed again, and again and called again (was hung up on) emailed again, received several survey’s (I was more than happy to complete)…but still no merchandise. NOW…my order has not been fulfilled….part of it is missing and part has gone back to the store. I NEED those blankets…I send them to shelters!!! All I want, as I mentioned in ALL of my emails is..I want my order: order#6012674501 [Incident: 161214-002210]
I purchase 4 items on line. I accidentally put in the wrong email address as a contact. Two of the items were received without any packing slip or receipt. I emailed customer service and was told I needed to call a representative due to security issues. I called and was told I they could not email the receipt to my correct email address or send the receipt via mail.
I then went to Kohls here in Minnesota. That lady was happy to find my Kohl’s cash so I could spend more money, but could not give me a copy of my original receipt (even though she could look it up.
She told me to email customer service which I did again 8 times and kept getting told to log into my account.
They told me to log into my account using the original email address. I told them the email was wrong. They said the receipt could be emailed. I told them again the email was wrong and it was not mine and I could not access it.
The latest email I got was another customer service rep. telling me if I wanted to check on my rebate status to check their website****Who was talking about any rebate????….I just want my Receipt that was NOT included by KOHLS with the purchase.
My order number is 6991832510
A. Metry
My name is Naomi Mays-Matthews, I am writing this letter due to my experience I’m receiving from Kohl’s. On December 04, 2016 I walked into kohl’s, Mind you the day before, I had just spent $186.00 in the store. I walked into THE establishment with my seven year old son. As I’m walking through the aisles of the Nike department to pick out my little brother a sweater I immediately felt an excruciating pain. That is when I screamed and looked down to see where the pain was coming from and it was my right foot. At the time I had on house shoes but they could pass as shoes due to the way it looked with no socks. The pain grew so I lifted my foot up and notice a red circle stuck to my shoe. I then pulled the red circle out and let out another scream. This is when I notice it was a nail that went straight through my foot. I advise the lady standing next to me to watch her child as its nails laying face up on the floors. I then limped to the checkout desk. I asked your associate what is this and she advised me this was their sensor that they stick on the clothes. I asked her why is it laying out on the aisle face up, she advised an associate had to drop it and didn’t notice. Then she asked me was that me screaming, I advised yes. Still to this day I’m wondering if they heard me scream why they would not come see what wrong to help. Then I stated I was bleeding and I stepped on that face needle sticking straight up. The needle went through my shoe into my foot. She called for green oaks I’m assuming this is code for manager. A lady then came and I advised to her what had happened, she never said she was sorry all she stated was wow. She then went and got band aids and alcohol wipes. I whipped the blood up and bandage my foot and she gave me an incident report to fill out. No one helped me carry my bags no one offered to walk with me nothing. The customer service I received was an believable. Checking my thing out my total was around $250.00, no one offered any kind of discount it was like this never happened, Your associates failed to keep the environment clean and safe for their customers. I’m baffled from the lack of empathy from their associates. This was negligence on kohl’s behalf. It was your sensor lying in the isle needle face up where your customers are walking and shopping. The area was not clean or safe my son could have fell on the sensor. I went to the ER to seek medical attention, I received a TB shot, pain MEDS and anti-biotic. My claims rep JILL from corporate stated she was sorry. I advised her kohl’s needs to pay the medical bill , She stated that they will take care of the bill once I receive IT , then I send her the bill and Jill (my examiner) proceeds to ask me “do you think you could apply for some assistance to get the bill lowered NO! In my head I’m thinking this has to be a joke, so she ask for my medical recorders I gave her that then she then offers me a $50 kohl’s gift card and she wants to speak to the hospital on possibly lowering the bill, meaning they might not pay it all, or in time so it would not affect my credit negatively. Even though I have emails saying they would. This place is a joke and their all about money not safety of their customers! They don’t keep their establishment clean nor do they care that you are stuck with a dirty needle that was made there! I cancelled my credit card and hired an attorney.
SO BE AWARE IF YOU CATCH AN INFECTION FROM KOHLS FROM STEPPING ON THEIR PRODUCTS THEY DO NOT CARE!! I WROTE THE PRESIDENT AND HE READ IT AND DIDN’T EVEN RESPOND, my claims representative (Jill) told me he read it but I have yet to hear from him. So I’ll be perusing this further. I’m spreading the word to all my family my BLOG family an FB and Instagram friends DO NOT SHOP AT KOHLS IF YOU WANT TO STAY IN GOOD HEALTH AND STRESS FREE. One day of shopping there can cause you months of legal pain so BE AWARE
I guess things like that will happen when you wear house shoes outside of the house. It could’ve been a nail, a stick, broken glass outside, anything in your driveway, stoop, sidewalk . . . anywhere else before you entered the Kohl’s store. It just so happened you stepped on a sharp object after you entered Kohl’s wearing slippers. Do you really believe you are entitled to a discount or bunch or store credit for your lack of common sense? And would you have gone to the ER and accrued those medical bills if you had stepped on a sharp object on your own property while wearing those slippers as though they were shoes. (I’m thinking not.) House shoes are just that, shoes to be worn in the house. I am not affiliated with Kohl’s in anyway. You could say I speak on behalf of the Common Sense Society.
Are you kidding? There should not be nails on the floor of a store. Thats common sense. Kids wear foam flip flops everywhere, it could have gone straight through one! Of course the store is 100% liable you stupid non-common sense moron! How dare you shame this lady
12/12/2016 my complaint is I purchase a pair of SONOMA BOTTOMS FOR $ 39.92, I Was told I could not get my money back because I used khols charge card as a method of payment. that is not what the receipt states on back . I paid my card off with a visa debt card. I was told it will be mail to be from the corp off. that is not acceptable .the only way that would be acceptable if you state that on back of the receipt. letting your customer know if you used your Kohls card…I am very up with this process, the back of receipt should read state….so HASSELL FRESS RETURNS..IS NOT A TRUE STATEMENT ON BACK OF RECEIP…
they want to settle you issues via email but youre not dealing with the same person, so different answers & solutions are being done. just as with customer service reps, each one gives you a different answer. my order was placed during cyber week & was said to have been delivered 12.9.12 @ 1:47p by my post ofc. unfortunately for me i didnt receive my items on fri or sat. speaking to cs on sat for more than 3 hrs did me no justice, im told i have to wait 7 days to receive my credit to THEIR store card. if i want to replace my order i can & they’ll adjust all fees, but i cant do anything til they credit my acct. my order was lost, stolen, never received through a service they used & im not about to use my personal accounts to get my Christmas items i shouldve had fri (according to the tracking information). doesnt seem that the customers are a HIGH priority to the kohls corporations, i have attempted to have my items ready for reorder pending my credit & 3 of those are no longer in stock. kohls in no way is trying to help me secure the other items unless i provide them with my personal ccs & i rightfully refuse. when i do get a chance to get these gifts for my child & grandchild, kohls has lost a cust. by dealing with their cs/corp ofc they prolly don’t care either.
Message body
Subject
Your order number 6963908250
Discussion Thread
Response Via Email (IraKeena D.) 12/10/2016 06:34 PM
Dear J,
I deeply apologize that you did not receive your package with tracking number 61299995672142122347. As a shopper myself, I know how frustrating it feels to expect a package and not receive it. Let me help you with this.
I have processed a credit back to your Kohl’s Charge account. The credit will take an average of seven days to appear on your account. While most credits appear within this timeframe, yours could be sooner or later.
If you wish to reorder the items, I’ll be happy to honor the same sale price and free standard shipping of it. Just reply to this email with your new order number so we can make the necessary adjustments.
We appreciate the time you took to contact us regarding your concern. For more details and inquiries, please do not hesitate to email me back or contact us at (855) 564-5705. We are available at 7am to 10pm Central Time from Monday to Saturday and 8am to 10pm Central Time on Sunday.
Sincerely,
Ira D.
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Customer By Email (J) 12/10/2016 01:40 AM
after viewing security video from the assumed time of drop off til my arriving @ home, i ddnt see any pkgs being brought or left @ my residence. i even checked in the back yard, to no avail. had two other items delivered earlier this week (one from this order & one after with no problems) with exception of the delivering company.
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On Sat, Dec 10, 2016 at 1:20 AM, Kohl’s Customer Support
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Customer By Email (J) 12/10/2016 01:40 AM
after viewing security video from the assumed time of drop off til my arriving @ home, i ddnt see any pkgs being brought or left @ my residence. i even checked in the back yard, to no avail. had two other items delivered earlier this week (one from this order & one after with no problems) with exception of the delivering company.
Sent from Yahoo Mail on Android
On Sat, Dec 10, 2016 at 1:20 AM, Kohl’s Customer Support
wrote:
Response Via Email (MaryJane D.) 12/10/2016 01:20 AM
Dear J,
Good day! Thank you for letting us know about your order concern. On behalf of Kohl’s, I sincerely apologize for the disappointment of not receiving your order. I know how important it is for you to track your order and receive it in a timely manner. Nothing to worry, I’ll be more than glad to help you with this matter.
I have checked the tracking information (tracking number: 61299995672142122347) of your order (order number: 6963908250) and it shows that the package was delivered to you Friday 12/09/2016 by your local post office. I would suggest that you check the package with your local post office, within the vicinity and with your neighbors. They might’ve noticed the package when it was delivered. The drivers have been instructed to never leave a package out in the open where it can be seen from the street. If the search is unsuccessful, please let me know so that I can make further actions to this matter. I look forward to your response. Please let me know if you have further questions and I will be happy to be of service.
We deeply value your relationship with Kohl’s and we are committed to provide you with the highest level of service simply because our customers deserve the very best. We appreciate the time you took to contact us and we are looking forward to serve you again at Kohls.com.
Sincerely,
Mary Jane D.
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I can understand checking with the post office, but the neighbors??? I hope that wasn’t in my neighborhood because I don’t sit by my windows watching for deliveries at the other addresses on my street. I hope your issue gets resolved, but don’t sit by the phone or your mailbox waiting for it. You’re probably out of luck.
Following my experience with Kohl’s, I will NEVER set foot in a Kohl’s store again. My complaint is being made by taking my checkbook and credit cards elsewhere.
I don’t know how Kohl’s stays in business. Their apparel is cheap-looking. Even the more expensive stores have great sales, free shipping and outstanding customer service, and great-quality merchandise.
I shop extensively online and have never had a bad experience with another online retailer, ever. They want my business, they want your business, so take it there where you will be treated with respect, and receive good-quality merchandise without the hassles I’ve read about on this very long list.
Dissatisfied customers: take your business elsewhere.
Kohl’s: your founders built their business one customer at a time, and you will lose it the same way (after the executives collect their bonuses).
I am writing in reference to a refund that was owed to me for several weeks but has not been credited to my Visa credit card as of yet.
I cannot begin to tell you how frustrating it is to deal with your customer service only to be told of a different refund process each time I deal with them on the phone and in the store. I refuse to call customer service at this point and hope this email will ensure that this matter is taken care of promptly. I feel like I am literally begging for my refund at this time!
On Oct. 7, 2016, my Visa credit card was charged $179.96 for items I ordered (Order # 6153587212).
I only received 2 items from this order which was…
Item #1 SKU 70076012 – $19.99 (Blk Nike XL shirt)
Item #2 SKU 70208331 – $9.99 (Grey thermal Large shirt)
On Oct. 12, I received a package addressed to me from Khols but the invoice inside was for Monica Vidal, Order # 6100457007 and it did not contain any of my items.
I emailed Khols clearly explaining the situation and the response I got was to return the items at one of the Khols location. I also called customer service and requested a return label so that I can ship the package back to Khols and was told that was not possible and was directed to go to the store to return the package and to get a refund of the items that i did not receive. (I will forward that email to you)
On Oct. 14, I went to Khols on Bay Pkwy to return the package that belonged to Monica Vidal.
I also returned Item #2 ($9.99) and kept Item #1 (19.99) from my
original order which was for $179.96 (minus the 9.99 and 19.99) leaving a balance of 149.98 to should be refunded to my Visa.
Customer service was useless in the store and told me that I needed to speak to customer service by phone once again to get my refund. I spent close to 45 minutes on the phone with customer service explaining the entire situation all over again. I was promised a refund in 24 hrs.
Oct. 21, no sight of that refund yet. Called customer svc again and was told the refund will be processed on Oct. 24.
Oct 24, called customer svc. again and spoke to a supervisor by the name of Marcos who said a case was created on Oct. 16 and my refund will be credited in 2-3 weeks under reference #161014-029080.
Nov. 19, I still do not have my refund. I demand that I get my refund of $149.98 immediately or I will take further action.
I have shopped several times with Khols in the past without a problem but refuse to continue shopping because of the hassle they are giving me for a mistake made on their behalf.
This was the most aggravating and frustrating situation I have ever encountered by any business and by far the worst customer service encounter ever.
I greatly appreciate my refund and hope someone can contact me in regards to this matter.
Clic
I am writing in reference to a refund that was owed to me for several weeks but has not been credited to my Visa credit card as of yet.
I cannot begin to tell you how frustrating it is to deal with your customer service only to be told of a different refund process each time I deal with them on the phone and in the store. I refuse to call customer service at this point and hope this email will ensure that this matter is taken care of promptly. I feel like I am literally begging for my refund at this time!
On Oct. 7, 2016, my Visa credit card was charged $179.96 for items I ordered (Order # 6153587212).
I only received 2 items from this order which was…
Item #1 SKU 70076012 – $19.99 (Blk Nike XL shirt)
Item #2 SKU 70208331 – $9.99 (Grey thermal Large shirt)
On Oct. 12, I received a package addressed to me from Khols but the invoice inside was for Monica Vidal, Order # 6100457007 and it did not contain any of my items.
I emailed Khols clearly explaining the situation and the response I got was to return the items at one of the Khols location. I also called customer service and requested a return label so that I can ship the package back to Khols and was told that was not possible and was directed to go to the store to return the package and to get a refund of the items that i did not receive. (I will forward that email to you)
On Oct. 14, I went to Khols on Bay Pkwy to return the package that belonged to Monica Vidal.
I also returned Item #2 ($9.99) and kept Item #1 (19.99) from my
original order which was for $179.96 (minus the 9.99 and 19.99) leaving a balance of 149.98 to should be refunded to my Visa.
Customer service was useless in the store and told me that I needed to speak to customer service by phone once again to get my refund. I spent close to 45 minutes on the phone with customer service explaining the entire situation all over again. I was promised a refund in 24 hrs.
Oct. 21, no sight of that refund yet. Called customer svc again and was told the refund will be processed on Oct. 24.
Oct 24, called customer svc. again and spoke to a supervisor by the name of Marcos who said a case was created on Oct. 16 and my refund will be credited in 2-3 weeks under reference #161014-029080.
Nov. 19, I still do not have my refund. I demand that I get my refund of $149.98 immediately or I will take further action.
I have shopped several times with Khols in the past without a problem but refuse to continue shopping because of the hassle they are giving me for a mistake made on their behalf.
This was the most aggravating and frustrating situation I have ever encountered by any business.
I would like to speak to either one of you in regards to this matter.
Click here
k here
Hi
My name is Catherine Collette and I have been a big fan of Kohls for several years. I feel that your prices are more than fair and that I enjoy your store on Black Friday and earning Kohls cash. The store in Framingham MA keeps me coming back.
This year I had a bad experience at Kohls as I was pick pocketed in the Framingham MA store around 10 AM on November 25, 2016, Black Friday. I want to make it clear that Kohls is not to blame that this thief (who I pretty sure I could identify) bumped me and stole my wallet (all my identification, except SS #, all my credit cards, licenses, checks, bank cards, and $300.00 in cash). When I went up to see if my wallet had been found at the Service desk, Kohls staff were friendly and compassionate but I felt not helpful. I asked to speak to security and they said security was not there. I asked what to do and they basically said call us back later, without even them taking down my name.
At this time I called the police and gave a report. The police officer talked to another manager and was told security was on break. The police offer then gave a small piece of paper to the manager and told him to call if anything was seen on the tapes and he stated that if he did not hear from Khol’s in a couple of days then he would assume nothing was found.
I then stayed at Kohls and retraced my steps and checking trash buckets. At noon I went back to the desktop check lost and found again. I also asked for security because it had been 2 hours. An employee/manager told me security was not in and that they had worked at 1 AM and that they were not here now. To me this is very frustrating and made me feel unsafe.
I then canceled all of my credit cards, got a temp. license. When I talked to Kohls to report my card stolen they were very compassionate and told me that with id. and my social security number I could use the new Khol’s card. I state this because of the next incident.
Later that evening around 8 PM I called a Kohls nd asked about the wallet again and asked if security found anything. I was put on hold briefly and the response that nothing was found and I was to call back late tomorrow late in the day. Late was definitely reinforced.
The next day, Saturday Nov 26, 2016 around 3:30 PM, I went into i Kohls in Framingham and spoke at the counter with someone and asked if a blue wallet had been found. They checked & said no, which I expected. I asked to speak to security about my stolen purse. I was informed that security does not speak to customer unless they want to. I said to the employee that they don’t even know what I look like and I think I saw the person who took it; how can they know what I look like if they have never seen me. They made a phone call to security and said nothing was on the tape. I said they don’t even know who I am. I asked for a manager and he said he was one and he could do nothing. I then asked for a Kohls cooperation card, or number. I then got handed over to a female manager who I explained the situation. I once again stated that I did not blame Kohls. I stated again how can they look at me on the tape if they don’t know who I am. She asked what I was wearing and she went and to security office and came back and told me no camera was focused on that area and security did not see me. Once again I stated how can you not see me if you don’t know what I look like. My frustrations were high but the best way to solve this is to shop. I then went shopping at Kohls for 2 hours. The store employees were all pleasant. The employee I meet Friday in the shoe department talked to his Kohls manager & got me my boots for the Black Friday price of $20.00 instead of $40.00. When I got to the register and I explained to the young cashier woman that I had a duplicate paper licenses, a state id, and my credit card for Kohls had been stolen but Credit Company said I could use it. She used a 20% of coupon, instead of a 15% coupon (only good on Black Friday) because of my situation. After ringing me in, using my 2 id’s, and putting my social number in the information came up that I had my card stolen and there was no replacement. She stated I could pay with cash or another credit card; all of which I did not have from the day before incident. At this time I started crying, asked for my id’s, and walked out. I once again called Kohls credit card and as I was a little loud at this time from frustration while explaining the incident again was told I do have a credit card. I was also told by the woman not to yell, which I might had been getting loud from frustration and crying. It has now been over 10 days and no card in the mail and still no Kohls shopping done.
Again everyone was polite and sympathetic but I felt like I got no answers. I know Kohls is not responsible for my stole wallet but I feel like the security of the Framingham MA store could have done better. I write this maybe to help your stores become more aware of being helpful. I feel maybe the following changes could be made:
1. A manager should have at least had me look into a camera and note the time so that security would have known who I was. They could compare this picture of me taken at the time with the tapes. This is a simple thing that would had put me and maybe other costumers at ease.
2. My name and number should have been at least taken by someone at Kohls.
3. I question why security was not on from 10 AM – at least Noon on Black Friday. I was told by one manage that they only have one person and they worked at 1 AM that day. To me this is not sufficient on one of the busiest days of the year and should be look at.
4. I was told by a manager that I was not on tape, the cameras are placed in high prioritized areas and that was not one of the areas. I feel the wording of this could have been a little bit better because when I was told this I felt but did not say, “Well now I can steal from that area because they are not watching me.” By the way I would never do that.
5. I question again the language used by one of the managers about, “security does not speak to customer unless they want to.” Why do they get to pick and choose who they speak to? This was confusing to me; I think the customer might feel better talking to security on the phone if not in person.
6. Finally I still don’t know what my status is with the credit card is.
I once again want to say Kohls employee’s, even the managers, were kind and sympathetic but not helpful in reassuring me that my safety is reasonably protected in the store. I hope you can look at these concerns and maybe discuss your policies so people feel safe in your stores.
Thank you Kay Collette MA 02453 339-222-XXXXX Jeanwaltham at aol.com
Trying to find a song i heard at the kohls Alton il store on Dec 3rd between 5-6pm central time wanting to know if u can go back and give me the playlist during that time slot i know u have much better things to do but it would be much appreciated call me for questions at 618-670-XXXXX….email the info if u do have it thanks
I placed 3 items on order # 6263403713 on Nov. 23rd. The total was $61.47. It was paid by a $50.00 Gift card and the remaining $11.47 was charged on my Kohls Credit card. On the 24th I realized it was sent to a wrong address. I chatted with a customer representative and was told they could not do anything about it because on the tracking # it shows nothing. Meaning the item is still in the warehouse. He said I have to wait 24-48 hrs to talk to them back. On the 25th I chatted again and was told they could not do anything about it since in the tracking it still did not show anything and to call the 855-564-5705 #. I called the # and was told by (Ralph Operator #2290399) and his supervisor Serando Castro that it has all been taken care off. They are going to cancel order # 6263403713 and will refund me the money within 7 days. They will send me an email of $50.00 since i purchase it with a kohls gift card and credit my account for $11.47. They place another order with the correct address and charged my kohls credit card. So i thought everything was taken care off until Nov. 28th i received an email that the order # 6263403713 1st shipment was delivered. I chatted again with a representative and told me it was not cancelled and that there was technical issues. He will put a PRIORITY into this and a kohls personnel will call me. I never got a call back so i called again the 855-XXXX-XXXXX # again and was talking to a supervisor name Tamera Operator #1551. And told me they could not do anything about it since it was already delivered. I asked for this to be canceled before it will be shipped and that i should be refunded back. I have been given a run around on this. now i am charged twice. I just want my money back.
Good Luck. I am having the same problem. They are all idiots. All they want is your money. Corporate does nothing.
Order# 5449131585 &Order# 6976686898
I ordered these items on Thanksgiving. I changed ALL my information on BOTH pages. our system must have reverted back to my old address. Over $500.00 worth of merchandise was sent to my old address and the people there are not calling me back. I contacted Kohls who told me that there is nothing they can do. I asked to be sent to corporate offices twice by your out of country customer service sent me to the wrong area and I was disconnected on. How the hell is there nothing you can do? If this doesn’t get resolved please know I am going to BBB. I’m never going to shop with you again and I will let everyone I can possibly let know, know that this occurred and that because of a Kohls system glitch (of course your system updated for my billing but not my system) and because of your glitch your company ruined our Christmas. This better get handled.
I ordered 3 pairs of jeans on October 8th. Order number 6001140617. One item arrived, the other two never shipped. I can see that clear as day when I click on the tracking information. However, your customer service agents first made me call UPS rather than look into it themselves. UPS says the label was created, and then nothing. They never received the package from your facility.
I have emailed and called more times than I can count about this issue. Every time I call, no one can see anything that was done before, but open a “new case” every time and I’m told to wait 3 weeks for an answer. This has happened 3 times and NO ONE has contacted me. Meanwhile my kohls charge has been charged, and not refunded. Also, now there is a late fee on top of that because I refuse to pay for items I never received.
On November 11th I spoke to a supervisor named Abby who assured me she was forcing a credit through and it would be taken care of. Well, it wasn’t. I called today and gave the reference number she gave me 161111-010796 and they had no idea what I was talking about but assured me they would open a “new case.” I tried to call the corporate number and hung up after being on hold for 30 minutes. All told, I have been on the phone with kohls for 2 hours today alone with no resolve. This does not count all the other emails and phone calls I have made over the past 2 months.
I have never encountered such horrific customer service. Any reputable company would have refunded my card immediately while they launched their own internal investigation. This is beyond ridiculous. I have contacted the Better Business Bureau. On top of all of this, I received an email tonight for an order that is not mine. Not my name, or address. So that was another phone call tonight.
I can assure you once this is taken care of, I will be closing my kohls account and certainly will never be shopping there again.
I was in line at the Riverside store on Van Buren on Thursday 11-24 (Black Friday) when the doors opened at 6pm. I went inside and immediately asked an employee where the cameras were. I was directed to the back of the store where the electronics were. I saw no cameras there and asked another employee where they were. He then directed me up the aisle back to the front of the store where there’re were snowflakes hanging from the ceiling. The Canon rebel camera I was looking for was not there. There was a lady and a young man there already talking to an employee as to where these cameras were. The employee radioed to someone and told us that the cameras were somewhere “protective” and the 3 of us proceeded to follow him to the other side of the store where he went into the back and came out with a cart with 7 cameras. He said he had to accompany us to the registers with the cameras, and once again we 3 followed him to the registers. He told me that he would put my name on a camera and hold at the register while I continued to shop. Another employee, an older lady with blonde hair, asked him where he got the cameras and then told him “well I have 5 people waiting in a line for the cameras”. The other lady that was waiting for a camera and myself told the lady employee that we went to the area where the cameras were suppose to be and have followed the male employee throughout the store with the cameras. The lady employee took the cart and went to the 5 people she had waiting and gave them each a camera. The young man and lady that I had been waiting with got the other 2 and I got NONE. When I commented to the lady employee she said “oh, I thought you were with……sorry”, and walked away. This whole scenario was WRONG, and I should have gotten a camera. I should be compensated for this camera at the price of $449. and should also receive the Kohls cash that I would of received with the purchase.
Dale Renner
this is the response to order I purchased. I ordered a glider/rocker and in less than 14 days price went down $50 so this is what they said to do.
Disconnected
Madison S.: Hi, my name is Madison S.. One moment while I review your question.
Madison S.: Thank you for the information.Sure, I will be happy to help you with your price adjustment right away.
Madison S.: To ensure we keep your account information safe and protected we require certain pieces of account information to be verified. May I have your phone number for verification purposes please?
michael coxx coxx: 480XXXXXXXX
Madison S.: Perfect! Thank you the information, we just want to make sure that your account is secure.
michael coxx coxx: thanks
Madison S.: Please give me a minute while I review your order.
Madison S.: You are welcome!
Madison S.: Thank you for your time.
Madison S.: Just confirm me that are you referring to Stork Craft Tuscany Glider Chair & Ottoman?
michael coxx coxx: yes, its now on sale for $199
Madison S.: Yes Michael.
michael coxx coxx: so its before the 14 days so the price should be adjusted
Madison S.: I see that this product is an exclusion product. Unfortunately we have no option to adjust the price with this item.
michael coxx coxx: so I return it and reorder at the lower price with again free shipping
Madison S.: Not to worry, we have hassle free returns, you just return the product at any our nearest Kohl’s store and order the same.
Madison S.: That’s amazing.
michael coxx coxx: WOW, how do you keep in business
Madison S.: Please return the product and reorder the same.
michael coxx coxx: ok, could you have a manager contact me at 4806XXXXXXXX or kaXXXXx at yahoo.com thanks
Madison S.: Michael, I am sorry to hear that, please give me a minute while I check with my supervisor.
michael coxx coxx: don’t want a supervisor want to talk to a manager or above
michael coxx coxx: how do I get a copy of this chat
Madison S.: I am sorry fro the inconvenience caused. We don’t have access to transfer the chat to the manager. We have supervisor on floor.
michael coxx coxx: so what do they have to say, and how do I get a copy of this chat to forward to management when I contact them. thanks
Madison S.: Let me put the chat across to my supervisor.
Nat: Hi, my name is Nat. One moment while I review your question.
Madison S. has left the chat.
Nat: Hi! This is Nat, I’m one of the supervisor. Please give me a minute while I review your chat.
michael coxx coxx: ok
Nat: Thank you for waiting Michael.
michael coxx coxx: sure
Nat: Michael, I see that you’ve placed a exclusion item and it will be directly shipped from our vendors and the price will be posted by them. We will not have option to adjust the price.
Nat: You can return the previous item and you can place a new order with current price.
michael coxx coxx: ok, seems dumm, I take it to the store assembled and you have to deal with a chair and I order a new one with free shipping but if that is what you want will do. don’t see how anyone is better off this way but your in charge
Nat: I’m sorry Michael, i wish to had a option to fix this issue right away but our system will not accept adjustments on exclusion items.
michael coxx coxx: please end the chat so I can print and show it to management. thanks
Nat: I personally apologize for inconvenience caused to you Michael, as inconvenience caused to you I honor you 200 reward points from my end.
michael coxx coxx, thanks. end
michael coxx coxx: please end the chat so I can print. thanks
Nat: Sure, Michael. Apart from this Is there anything else I can assist you with today?
michael coxx coxx: no, thanks think I am done with Kohl’s
Nat: I’m really sorry to hear that Michael. I wish to had a option to fix this issue right away.
Nat: Thank you for contacting Kohl’s.com customer service, have a great day!
Nat has disconnected.
I recently ordered from kohls.com and was delivered the wrong item. When I spoke with the “off-shore” customer service person they would not help me and wanted me to pay more to receive the correct item. They also had suggested that I drive to another Kohls to pick up the item which was 2 hours away. After 30 minutes on the phone they put me on hold only to find out they actually disconnected me, with no resolve. I waited about an hour thinking they would call me back since they hung up on me and no one ever called. I called back, had to tell the whole story over again, and again, no resolve. They wanted to charge me more (the current price) than what I had originally paid AND said that I had to pay for shipping of the new item. I said to forget it and that I will NEVER buy online with Kohls again.
I have reordered the item, at a higher price plus shipping charge, which is a bunch of crap. I am so upset with Kohls that I’m not sure I will ever shop there again. There a plenty of other retailers that appreciate my business and do not make me jump through hoops when it was their fault, not mine.
The items I ordered were supposed to be 2 RED barstools, I received one RED one and , 1 BROWN one. I returned the brown one to my local Kohls which did not carry the RED. I needed the 2 RED barstools for my Thanksgiving party and when I asked the online customer service to ship me the RED one via 2-day express they said they couldn’t do it as 2-day was not an option on this item. They told me that their computer told them it was a “fragile” item and the carrier would not ship 2 day. Its a wooden barstool, not assembled, I am curious to know what classifies this piece as “fragile”.
So, on top of paying $25.00 more for this 1 barstool, I still will not have it by Thanksgiving.
So disappointed and upset with this customer service and with Kohls.
Kohl.com is now horrible. I recently ordered a Keurig. I missed seeing the order # and when I called the Asian (who I could not understand) said there was no order. I placed another one, never getting a confirmation, but an order #. When I called again, this person,who was quite helpful found BOTH orders and gave me a reference # to call when the 2nd one is delivered. I have not received the Kohl’s cash I am entitled to ($20). When I called about that, they told me to change my e-mail to include Kohl’s. I see no reason to do that. I get confirmations from anyone else. I was at the store and was told they can no longer override Kohl’s,com. I may be through with Kohl’s.
I am so tired of going into your store and having the cashier ask me over and over to get a Kohl’s card. If I wanted one I would get one. There were a lot of people in line that were saying “NO” but they continue to ask 3 different ways. “NO” means “NO”!!!!! If a customer says “NO” the first time, that should be it. You need for them to stop asking.I know when I walk out of the store I say I will never go back for that reason. Anyone that wants your card can go on line and do so…..End of story!!!!!!
Hi my name is Nick Russell I work at kohls in delafield and I moved and I’m under 90 day probation and I’m Resigning with kohl s at south ridge and haven’t gotten a email from completing the application or an email to setup an email. Please get back to me ASAP
Nick
I’m sure Kohl’s really sees these comments, lol. This is just a place for pissed off customers to vent and believe the lie that Kohl’s is really reading these and taking any action.
But for the sake of venting, I will vent, then write a letter to the Corporate Office which you people can find by calling, 262-703-7000.
So I keep my credit cards paid off and only use them around the holidays or when there is a sale.
I received a promo advertisement in the mail with the dates of when I could use the coupon or codes. I had just the day before placed a $200+ online order, so when this came, I thought I’d do a little Christmas shopping and start shopping right after midnight to get ahead of the game because I always lose out on items I want during the sales as the things I want sell out quickly.
So I get everything I want, but because my internet provider is hughesnet, shopping online takes a lot longer than if I were shopping via cable or fios. I didn’t finish shopping til 5:30am. But went to bed happy because I for the first time ever got everything I wanted on sale!! This time spending $560+.
So I wake up after 1pm, but don’t go online til after 3pm just to find out my freaking order has BEEN CANCELLED BY KOHL’S!!! WTFFFFF???!!!!!!!!!!!!!!!!!!!!!!!!!!! My credit is superb, and I had plenty of funds on my card, so wth, why did they cancel?
So I call Kohl’s who put me on hold, just to have my call answered by AN OUTSOURCED CUSTOMER SERVICE AGENT IN ASIA!! (That’s enough right there to make me not want to shop with Kohl’s any more). So I hang up and try again, and get someone in Central America…better, but I’m not giving my service to anyone but someone the U.S. So good job Kohl’s, you paid 3 people to handle the job that the CS agent in the U.S. finally handled. You paid them to do nothing but get my name and listen to me ask to be transferred to someone in the U.S..
Come to find out my entire order was cancelled for security reasons because it was a high dollar amount. I’m not mad about having my account protected, what’ pisses me the heck off is the fact that you CANCELLED MY ORDER!! I’m a paying customer, why didn’t you put it on hold until you got confirmation that I in fact placed the order?
Why send a paying customer an email that their huge order was just cancelled? Why not place it on hold so their items that they shopped for FIRST doesn’t become OUT OF STOCK, before we even find out that you cancelled the order??!!!!!!!!!!!!!!!
I’m so freaking pissed. I stayed up through the night for reason. I’m so tired right now, having a terrible day because I don’t feel rested…who feels good trying to sleep at 5:30am with the sun coming out, and noise from family members playing music, TV, cooking etc? I feel like crap FOR NO GOOD REASON, THANKS KOHL’S.
YOUR POLICY NEEDS TO CHANGE TO SUPPORT AND BENEFIT YOUR CUSTOMERS!!
YOU SHOULD NOT CANCEL ORDERS BECAUSE OF A SECURITY CHECK. THERE WAS NO EVIDENCE THAT MY ORDER WAS NOT PLACED BY ME. YOU JUST NEED TO VERIFY FIRST.
Janine – the corporate office number, as well as their fax number and address, are in our listing. You are mistaken, however, in believing that Social Media Customer Service employees from various companies do not read this site. Not all companies do, true, but there are plenty of success stories listed here. We hope Kohl’s reaches out to you because we agree that they should confirm an order before canceling it.
They cancelled my order as well. I have called customer service 4 times, emailed 3 times, and done the live chat twice since Thursday. I ordered an item just after midnight and got an email after 8 pm stating that they shipped one item and cancelled the other because it was out of stock. But the charge for the “cancelled” item is still on my credit card ($300+). I was told in live chat if I called customer service and gave them the chat reference number they would reorder it for me. When I called they had no idea what to do. The live chat I’m currently on offered me 200 free rewards points like that will make up for the fact that I was told I was getting an item and now I am being led around and lied to and ignored. I spend A LOT of money at this store and that is going to stop. If my issue is not resolved I have every intention of shredding the credit card and returning my other purchases. I have NEVER experienced such horrible customer service.
Hi, just a suggestion… Maybe Kohl’s should consider suspending sales of all clown costumes in light of the current events by a bunch of wackos throughout the country who are scaring people wearing clown costumes. Apparently and unfortunately, they must have too much time on their hands.
I live in Brunswick, Ga. People in Brunswick have always dreamed of a Kohls store coming here. We have limited shopping here with scaled down retail stores. We now have a complex started here, which at this point, consists of Hobby Lobby. Soon to open , Academy Sports, restaurants, Sams Club, and Home Goods. This new shopping center is right off I 95. Everyone would love the store! It would be a dream come true to shop at Kohls. It has been rumored for years that it was coming. Hobby Lobby opened last week and has been packed ever since. It would be great to hear that you are coming.
Karla Strahl
KOHLS shopping experience at the Parker Store, A+.
KOHLS experience this past week ON LINE shopping C-.
Beginning last Friday, August 5th when I opened an on line shipment containing brand-name blouses in colors and sizes I did not order, followed on August 6th by a
Lengthy conversation with Customer Service Rep (Sonja) regarding incorrect order, reordering corrected brand and size (so pleased I left very positive feed with her supervisor!);
however, at no time did the Rep tell me there is up to a 7-day delay reimbursing cost of incorrectly shipped order, although my reorder charge was immediately processed.
Upon receipt of an email notifying me of the 7-day wait time to be reimbursed,
I contacted Customer Service about limited $ in my account to cover the new charge and outstanding checks, I was stone-walled twice. First, a supervisor (Dawn) who told me her supervisor was “at lunch”; would call me back in an hour. No call back. Again, today when I was transferred to a supervisor by James, name unknown who was “Unavailable”; left a VM. No call back.
Unconcerned about my potential insufficient funds fees as well as personal integrity!!!
Insulting stonewalling tactic in both instances. I’d have preferred a coupon for $10 off which would achieve customer satisfaction, and! leading me to purchase more merchandise.
REQUEST: Train Customer Service Reps in full disclosure about funds reimbursement timeline. Train Supervisors to keep their word. These protocols will result in improved customer service satisfaction and prevent detrimental word-of-mouth resulting in lowering sales and company esteem in the eyes of the public.
Lesson learned: there’s a 7-day delay reimbursing cost of incorrect items sent; reorder charge is immediately processed! ~ Customer Service rep will not disclose that truth; you’ll get an email AFTER the reorder is billed telling you your refund will arrive within 7 days.
I just do not understand this poor customer service from Kohls! I may be reached at 303.233.XXXXX Thank you for listening, Sandy Summerwood, 303.233.XXXXX
SEARCHED FOR A ITEM , FOUND IT ON SALE AT THEIR WEBSITE , SAYS ” Available to ship ” THAT IS COPIED FROM WEBSITE . WENT TO PURCHASE AND WENT THRU THE COMPLETE PROCESS AND WHEN IT WAS TIME TO FINALIZE THE PURCHASE , IT STOPS AND SHOWS UNAVAILABLE . SO I GO OUT AND OPEN SITE AGAIN IT SHOWS AVAILABLE TRY AGAIN LOOKS LIKE ALL IS GOING TO BE OK AND AT THE LAST MOMENT IT HAPPENS AGAIN , CONTACT CUSTOMERS SERVICE AND THEY GAVE THIS EXPLANATION , IT’S EITHER UNAVAILABLE OR CAN’T BE PURCHASED AT MY STORE ( i AM AT A WEBSITE NOT A STORE ) BUT THEY WOULD BE WILLING TO ASSIST ME IN A PURCHASE , OF A UNAVAILABLE ITEM ???????? DOES ANYONE SEE THE IRONY OF THIS
IT STILL SHOWS AS AVAILABLE , JUST CHECKED AGAIN , AFTER TELLING THEM ABOUT IT THEY DIDN’T DO ANYTHING , MAYBE THEY USE ITEMS THEY DON’T REALLY HAVE TO DRAW PEOPLE TO THEIR WEBSITE , MY BEST GUESS YES THIS IS IN ALL CAPS, DON’T WANT TO KOHL’S TO ISS ANY OF IT , SO THE MORAL TO THE STORE IS DON'[T WASTE YOUR TIME , IT’S PROBABLY UNAVAILABLE OR SOMETHING loL
Received a confirmation email early this morning of a Kohls order ($435) that I did not place. This was immediately followed by an email advising of updating of personal information on my account – another action NOT initiated by me.
I immediately contacted customer service, forward to fraud dept. After over one hour on the phone, the order was cancelled and account (supposedly) secured. The fraud agent confirmed having visibility to the thief’s email address (and possibly IP address) but said he ‘could not’ share that information with me…the true account owner, a Kohls account holder for 14+ years.
A report had been filed with local police, they honestly advised that due to resources, paperwork and no actual loss, more than likely nothing will happen.
Kolhs, what is your responsibility to stop/lessen online theft? You are aware of the perpetrator, you know their email address and location of the device with IP address. Advise what actions you are taking to stop this illegal activity.
If Kohls does not plan to follow up on known criminals, then share the information with the victim, I’ll fund the resources to locate the thief.
I’m a Kohls customer and very upset right now. I found a small drone clearly marked down from $69.99 to final price of $6.99 on the clearance rack . When I went to check out the bar code would not scan so I could not buy it. They said they couldn’t sell it to me and it has to go back to the company. I don’t understand if Kohls has something clearly marked and in the clearance section why I could not purchase it. Seems to me bad business and may keep me from shopping there so much. This was the Kohls on Two Notch Road in Columbia SC. Very dissatisfied.
Hello I am an employee of Kohl’s that has an unfortunate happening to report today. Today I was fired from my job and I am not sure why. They claim that I have not provided sufficient customer service. However, the claims they have made against me do not match my actions. If you would like to inquire on this further please contact me so we can resolve this situation.
Thank you,
Jason Raymaker
Dear Kohls,
I am so disappointed with the quality of the Sonoma brand clothing. I spend a lot of money at your store, and EVERY sonoma product I have purchased has shrunk! I have laundered the items as per the instructions on the tag, machine wash cold, tumble dry low. I have piles of clothing that I have to throw away, or give away because I can not wear them anymore. Anything else that I have purchased from the store, from housewares, to toys, and everything in between, has been awesome. It seems to be the Sonoma products only. This is definitely going to make me rethink my clothing purchases at your store. Hopefully this is something that can be taken care of and fixed for future purchases. A response would be appreciated.
Kelli L
I was in the Kohls on Coolidge Hwy, Troy, Mi today. I was standing in the jewelry department at the counter for almost ten minutes. The lady that was working was having a social conversation with another woman in a wheelchair. I waited a few minutes and when she did not acknowledge me I made eye contact with both women. They proceeded to continue with their conversation. After almost ten minutes I finally spoke up and said “hello is anyone working today”. Both women looked at me and the woman working the counter slowly walked over and stood there in front of me. She said nothing for a few seconds then she spoke up and “well I am here did you want something”. Those were her exact words. When I told her how she treated me and that I was interested in an $800.00 blue sapphire ring but now I will go elsewhere she said oh well. I went over to the customer service punter and asked for the manager to complain. The manager was the lady in the wheelchair that she was talking to. I told her how awful they both treated me and that is no way to treat customers she said “all I can say is I am sorry”. I will never step foot in that Kohls again. I will also tell all of my friends and relatives no I will post it on Facebook. I have never in my life have been treated so badly and I have never heard of a manager handling a complaint so poorly. I have been in the customer service field for over 20 years and I would never allow an employee to talk to anyone like that. What she should have said was “I am sorry you had to wait. I honestly did not see you until you spoke up. How can I help you”
Hello ,
I’m a Very upset customer …. My sister an I were in your Marion Oh store last week she is in a wheelchair from where she has surgery on her foot an this required her to have the foot things on her chair an we were looking for her a new purse an we could not even get around to look cause the spacing between the racks were so skinny an then when we got to the back I had to pull her backwards to even get out of there cause you can’t even turn around cause very thing is so packed in there it’s the same with the jewelry and make up there was know way to even get around …. Were were so discouraged that we just left cause we couldn’t even look for what we drove 25 mins away to look at …. So thank goodness that she only has to be in a wheelchair for a short time but it really opened our eyes for people that have to be confide to a chair everyday … So I hope you will look in to this cause everybody deserves to be able to get around in your stores …. Just Very disappointed on the set up in the store
Love Kohl’s but their kids boy selection is very small! How you guys carry Levis Jeans but not their shorts or shirts…and why don’t you guys carry the Arizona brand or the Ralph Lauren brand!?!? I think you guys should really consider those into the store brand for kids and juniors
Just wanted to say what wonderful customer service Raquel S. provided. I was upset after 2 shirts came in wrong, I sent them back and then didnt recieve the amount I orginally paid for the items. I was ready to give up shopping with kohls despite loving their prices and clothing. After speaking with Raquel not so upset anymore. He assured me I would recieve full credit. He was very nice and quick to help solve the situation! Thanks Raquel!
the store in south Louisiana never seems to have the a/c working…too hot to wander around and shop…so I end up leaving. Kmart has been on everyone’s list down here for being too hot to shop in, you are getting that reputation also. I don’t know how you can keep workers.
I have been woken up nightly since I moved into a rental house behind Kohl’s in Mechanicsville, VA. Every night after close the managers at this particular store set off the alarm. It is loud enough to wake me if I am asleep and I hear it every single night. I have called and complained to the store managers on several occasions. In November of 2015, my family was startled awake at 5:45A.M. on a Sunday by the Kohl’s alarm that continued to go off for the next 45 minutes. When I called the store I was told they were “testing alarms” for the upcoming holiday season. At 5:45am on a Sunday?? Again this morning at 5:45A.M. I was rudely woken up by the shrill sound of the Kohl’s alarm (since I hear it literally every night I’m pretty used to the sound this specific alarm makes). I called the store, that doesn’t even open until 9a.m., and asked the manager why he was setting off alarms at 5:45am on a Tuesday when they don’t open until 9am. He responded that he wasn’t aware that there is a noise accompanying the alarm being turned off and on. I find this highly unlikely since I hear it inside of my house I’m pretty certain it is also heard inside of the store. This Kohl’s in particular is directly behind an entire neighborhood where many older couples live and I know they are also tired of hearing these alarms going off Every. Single. Night. I wish that I was exaggerating when I say this happens daily, but it’s true. I’m not sure where to proceed from here. I will be contacting my county comissioner and local police department daily until this problem is resolved, it is not that difficult to set or turn off an alarm system so I am not sure what is going on but these managers are apparently clueless when it comes to alarm features.
I will post this every where I can because I am possed, and even more now as I read I am not the only one with similar issues!!! I sent this to customer service but will be finding information for someone in Corporate:
I am completely appalled by your policy with returning an item! I ordered two dresses for a special occasion this weekend. I received my items only to find I was completely sent the wrong item for one of the dresses! I call to have it fixed only to be told that a new one can be shipped but that I need to be charged again! I can understand if I had made the error but YOUR staff made the error, so why should I charged? And for your staff to keep saying “they completely understand”, Uuuuh no you don’t! You don’t know why I need it, you don’t know if I can afford to have it charged again, you don’t know if there is a Kohl’s near me to return it, and you don’t even know the fastest you can get it to me, guess I would have to pay for express shipping too right? Needless to say I no longer want ANY of these items, your policy needs to change so that when someone on your staff makes the error the customer isn’t punished, what kind of customer service is that, please tell me!
In August 2015 I got hired at Kohl’s in Linden NJ. I was employed for almost 6 months. I worked 10 hour shifts, never late, never absent. Also, may I add our immediate superior Juliette (manager) did not make our working experience fun. On January 1st 2016, I received a call from one of the managers named Justin who called to notify me that I would be being let go for seasonal purposes. Although I was not aware I signed a contract agreeing to a seasonal full-time position, I agreed to conclude the relation between me and at the time, my employer. Justin expressed to me that applications would be going up in a couple weeks, thus giving me a chance at re-employment. When I re-applied, I was offered a 2nd interview to the location desired in Linden and was confident I would be being rehired only to find out TWO WEEKS after the interview that I was wrong. Justin insisted these were just mistakes considering my position was seasonal. So a couple of months go by and I have applied to over 300 jobs within this 5 month period. I get desperate and contact Kohl’s to speak to the head superior Juliette. Whom is by far the most rude, employee neglecting manager I have ever worked for. On March 22nd she told me to give her call back the following morning to see if she could help me. As I expressed to her I have not been able to find employment within 5 months. I call on the 23rd and she tells me she will call me back. On the 24th I call one last time and she tells me the reason I am not being rehired is because of an argument I had with another employee (an employee who also threatened to call social services on her and still works there). This argument, I remember vividly. I remember that she was not there and did not realize the argument was very small and non-disruptive with our work. On this day of the argument, we (the truck team) were told there was no truck, but there was and it arrived extremely late forcing us to work another 10 hour shift (or what would have been). Also, work loads were 100% more difficult because no longer were we able to use the upstairs floor, therefor making the downstairs floor more crowded. The reasons Juliette gave us at that time were non-valid, but she is the manager and we did not argue with her. However, we argued with each other. When I attempted to explain this to Juliette she HUNG UP ON ME and refused to listen to my plead. Turns out I’ve been hungry for 5 months because I’ve been putting this job on my application that I have been let go because of seasonal reasons. Reasons that were told to me for 5 months. When in reality these references were telling Jobs I have been fired for an altercations. I am not sure if I should take legal action, but one things for certain…. I am very tempted.
I am an employee at the jackson, tn store I use to love working at kohls til I got put in jewelry department I’ve asked several times to get back on the floor jewelry department is to closed in for me we can’t get very far from the department without getting into trouble I dont like to be confident to just one area I was told if I went back to the floor my hours would get cut I get 24 to 26 hrs now can’t afford to get them cut and since I got put in jewelry they seem to forget my breaks or lunch I ask many times for my breaks but no one responds I go in at 3 pm I’ve asked for a break and 4 hours later then they might send someone over to give me a break and it’s happend several times they forget about my lunch break then I get into trouble for not taking a lunch break but I can’t just leave the department unattended the E3’s don’t want to respond to me when I ask for a break after being there 4 hrs one day I was scheduled 8:30 am til 3 pm I asked several times for a break it was after 12 noon by they time they sent someone over for me to take a break I mentioned several times I’m suppose to get a lunch by 2:30 pm still no lunch and I left at 3pm not getting my breaks or lunches when I’m suppose to is not my only complaint I have a problem with the LP guy he’s had an attitude with me every since I started there a year and a half ago the way he talks to me is very disrespectful I’ve told management a couple of times about the way he speaks to me and nothing happens I’ve always been respectful towards the LP guy and he talks to me like I’m a dog face to face he won’t speak a word to me but he gets on the walkie and is very disrespectful all the other employees can hear how he talks to me if he has a problem with me he needs to come talk to me face to face where the other employees can’t hear but not he does it over the walkie. Thank you for your time
I am an Identity Theft victim and have taken hours to cancel charge cards, contact important departments for fraud protection and have tried working with Kohls to replace my charge card. Kohls has a policy of NOT issuing new cards, only putting a Fraud Alert Protection on the account. Today I went to shop at Kohls and went to the clerk and she needed to call the fraud department to release the card. The fraud department is suppose to ask ME for my secret password – NEVER HAPPENED, only asked for my name. REALLY, I could be anyone! Next I had to call the Fraud Department up a second time after the transaction and re issue the LOCK on my card. I surely cannot be the first to have identity theft and Kohls does an awful job helping the victim. Why doesn’t Kohls STOP using social security numbers at the check out and that would help ME. I am ready to cut the card into tiny pieces. I talked to two indivduals who did not understand how difficult this process is. Please help, or you have one last shopper!
I purchased an e-gift card to email to a co-worker. I accidently had an extra letter in the email address and so my co-worker did not get the e-gift card. I called up the customer service to see if the email address could be corrected and if not, void the card. I was told that they could do neither. The bottom line is, the gift card is out in cyber space and I am out of some money. I will be sending a letter to the CEO of Kohls to express my frustration. I will also avoid shopping at Kohls!
One of the managers at the store in Cheyenne is pathetic she is one awful person she was rude to her coworker who was very pleasing and checking customers out.
I recently ordered a pair of shoes, checked out, and was informed by email two days later the item was sold out! I also did not see one of my discounts applied on the new email that had the revisions. The customer service rep kept informing my I was wrong. I asked to speak with the supervisor. He just in so many words told me i just had to deal- nothing he could do. I took his name and office number if anyone cares to know who is performing very poor customer service. You have lost as Kohls customer of many years due to this treatment when all it would have taken is some kind of small compromise to right your wrong, and yes- I feel very strongly that taking orders you can not fill is extremely poor customer. I have never had such a bad experience with a store and you have lost a very devoted customer.
Kohl’s promotes a work place that is conducive to office affairs. Their married men and women can’t seem to keep their hands off of each other. Family first, right? Oh, if you’re reading this and you’re married to a lawyer. Quit your job, admit your adultery and kill yourself for all I care. Cheaters are trash…. but not to Kohls.
PATHETIC FROM THE TOP OF THE CORPORATION TO THE DIRT FLOOR WHERE IT SITS.
I w I am going to post the same post I sent to their customer service. I doubt it did any good. But after 20 years, I along with many of you will pay this bill off and be done. I only wish those names listed on the corporate would read and maybe they would do something about all this.
I can’t believe that I got this message after everything that has happened from ordering one dress. We have shopped with Kohl’s for over twenty years and never once had such a disappointing experience. My husband asks me today if maybe we should pay off the balance and start shopping somewhere else. I feel like this was the biggest circus of all time. No matter whom I talked with, it basically came out that everyone lied, or misled me.
On February 19th the first order in this circus was ordered, the order number ( 4683852895) with the regular email verifying that. However within ten minutes of placing the order I called customer service and ask if I could change that and have the order delivered to Kohl’s store in Boston, MA. I needed the dress by Friday the 26th and was just wanting to make sure it got here before then. The lady I talked with could not speak English very well and I had to keep repeating myself while trying to explain. I ask if I could speak to another representative and she ask if she could put me on hold for a minute. She came back on and said there was no place, not one store that the dress could be delivered to in Boston. By than a good 30 minutes had transpired, and she said, “You have only about an hour to cancel your order if you need to cancel. Yes it was so frustrating just to get her to understand me. I repeated over and over I did not want to cancel my order, but I thought it would be faster to pick it up in the store, and that was the only reason I called. I gave her three or four different zip codes for areas in Boston, and she kept saying the dress could not be delivered anywhere in Boston. Twice she repeated zip codes in Arkansas, but it took me a few minutes to catch on because her English was so broken up. Finally I said to her again I was not in Arkansas that I was in Boston, and that is where the dress was to be delivered. I explained to her that neither my husband nor I were in Arkansas and in fact our mail was stopped until we arrived home as we both are going to be gone over a month. So thinking that she kept giving me Arkansas Zip codes I ask her to read to me where the dress was being shipped to. She said Boston, but I repeated to her three times the address that I was at and ask her to repeat it back to me twice. I explained that again the only reason I was calling was to maybe get the dress a little quicker by picking it up at the store than having it shipped to me. I literally wanted to pull my hair out as she again asked me if I just wanted to cancel the order. I finally just slowly ask her and not in a mocking way, if she could just read to me the address one more time so that we were on the same page and she knew that it was to come to me in Boston. She did repeat this address in Boston back to me finally, and I ask her again, to repeat to me where she had this dress coming to, and she again said Boston. Although I was frustrated I felt like she finally understood and I wished her good evening.
I waited two days and went online to check the progress, as this dress was one my granddaughter picked out herself for her father, daughter dance, and I needed it by Feb 26th. I did a tracking find and saw she had sent it to Arkansas. I thought I would have a stroke, and immediately called customer service and talked with a young man named Raul, who was so very kind. He looked over the notes and saw that the dress had not made it to our house yet in Heber Springs and was in fact still in Little Rock, and said he would cancel that one, and reorder again. So he ordered it again and I received an email verifying that with a new order number (4841002045). I can send you an email of each of these if you would like. The email had the correct mailing address and where it said price it said free. I asked Raul why it was free; as I did not want it free I just wanted the dress here in time for the dance. He assured me all was fine and that the dress would be here on Wednesday the 22nd. When I went online the next day just to be sure as so much had already gone wrong, I see an email from kohl’s that said I cancelled the one Raul put in. Knowing that Raul said he had cancelled the one that had not arrived at the house in Arkansas, I thought maybe it was just an error, and that was the one that was cancelled. So again I call and this time (and trust me I should have got her name) I was crying and just wanted the dress I honestly did not care by now what it cost or how it got here. The customer service representive was very short with me. She said she could see the email that Raul did but that he was not authorized to do that and that is probably why it was cancelled by another representative. By now I am thinking this has to be a prank or something. I composed myself and tried to explain to her what had transpired and who it was I spoke with. She very crudely, or maybe it was just cold, said I have explained to you that he was not authorized to that and your order is cancelled and if you want to place another order I will have to charge you for the dress, and shipping, but I will honor the 15% off for using your card. I am so trying at this point not to lose it, truly I was. I ask her just put it on my card I did not care about the other stuff. She came back and coldly said “I am sorry but there is not enough to put this on your card. I said, and probably not in a cheerful way, “if you have cancelled Raul’s order just put it back on my card. She said that would take seven to fourteen business days. By now I just can’t believe any of this is going on. She repeated three times I can take another card if you would like. I felt myself just shaking and losing it, and so as not to say anything that would be as rude as she was, I just hung up. I called my husband and talked with him. He was shocked, and said “we have always had great service with Kohl’s, why would they do this?” After about an hour, and taking some blood pressure medicine I called again and spoke with a very nice young lady named, Shanae. She actually listened to me as I explained to her what was going on. She placed yet another order (4846982330) on February 24th at 7:22 pm. She said it would be overnight, and I would get it sometime on Friday the 26th, in time for the dance. Today we waited all day, and no dress. My granddaughter and my daughter in law at the last minute went to Sears and got her a dress. It’s very hard to make that decision to no longer shop with Kohl’s as it has always been one of my favorite places to shop. I shop there before I go anywhere else in fact. My husband said maybe they are making changes in the company and like many others before them customer service is not as important anymore. After today it was all I could do not to cry when Dilly came home from school and shouted “is my dress here grandma”. Mom told her grandma tried really hard but maybe they were out and we can go find you one now. She wanted me to go but I just closed my bedroom door and cried. This may mean nothing to you or to your company but it meant something to us and for that reason we will pay off our card, and shop elsewhere. It will be hard because I truly love your store, and shopping on line is so easy. However, in this day in age there are many places to go; I just need to find the right one. Maybe your company will not care at all, but I did and so did Dilly. If you don’t do anything else, please pull the calls and go through the emails that each of these people sent me, and maybe you can understand the frustration of all this whole week. Please especially the one Raul sent, and you will see it was cancelled the same night as he put the new order in. Just so you know I NEVER cancelled any order that had to do with this particular dress.
Thank you and have a wonderful day,
Mrs. Linda Kay Johnston Douglas.
I forgot to tell them the fourth person told me the third person would not have been able to read my email, from Raul. Go figure. So sad as this company had such a good reputation. And why would you want us to post this stuff on facebook, although if I thought you would read it I probably would.
I recently purchased a bunch of spandex under ware as we all know these items are very pricey.Well I got them home tried them on and decided I dint want them. I went back to kohls to return the items and realized I had lost my receipt, when I tried to return them without the receipt the sales associate tried giving me back $8.00. For an item that was $82.00. Because I misplaced the receipt they said I could only receive the lowest sale price available. Now let’s face it I don’t care if I had 20 coupons there is no way ever a spandex item especially a $82.00 item is going to cost you $8.00. I was furius the manager and I went back and forth for almost 45 minutes. I was not walking out of that store without some kind of satisfaction . Just because I lost or misplaced the receipt they had no rite trying to rip me off for that amount of money. They tried telling me the reason they give you the lowest price for an item is because they have no idea how much I purchashed the item for it could have been on sale , I could have used coupons so that is why they do that. I explained over and over to the manager that I don’t care if I had 20 coupns. You will never pay $8.00 for spandex it would never be sold for that price. Needless to say we did come to an arrangement I was able to get something else in the store for an even exchange. It was awful I can’t beleive they tried to get away with that. Kohls return policy is a sham do not ever loose your reciept, and do not ever let them get away with stealeing from you.
I shop at kohls all the time. I feel behind on my credit card but I recently got it caught up. When I spoke to someone and set payments and everything up I asked if my account would remain open. They proceeded to tell me yes and it would bring me current. Well I went to use my card and it had been closed. I called them and they told me it was closed in December. Keep in mind I talked to them 3 weeks ago and paid them 2 weeks ago (January) and they told me my account was still open. They lied to me!!!!!! Everytime I call they send me to different people non stop and they won’t answer any of my questions directly. They just say we can’t re open it blah blah blah. I will NEVER shop at kohls ever again and my family will never shop at kohls again!!!
Yesterday I visited the Kohls store in Fargo, ND and was appalled at the condition of the store. It was so extremely filthy that it was hard to shop. There were mens clothes in the womens dept., womens clothes in the mens dept., clothing on the floor. the floors were extremely dirty. The shoe dept. there were shoes of all sorts and sizes everywhere. It was a total disaster. I was told that there was a new manager and I asked to speak with him and he told me that they had a 4 day sale and that was why the store looked the way it did. I did not believe this because I have been there just after black Friday sales and the store did not look anything like it did yesterday. I have to tell you that if I visit the store again and it is still in such awful shape that I will not be shopping there again. I sincerely hope that you do something about this problem.
I was quite displeased with recent visit, I was motivated by coupon of $15 off $50 in this past Sundays paper Feb 7,2016 only to find out coupon had expired same day as it came in paper. It was frustrating when I purposely made the trip hoping to enjoy the savings as a loyal customer of kohls. How could a coupon be presented and absolutely no real time to use it….ridiculous
I am extremely upset at this corporation. I have literally spent thousands of dollars at you stores. I bought my boyfriend a jacket for Christmas of 2014, It was roughly $80. I finally found out that he doesn’t wear it because it is to big for him. So I bring it back to return it to get something that will fit him and they tell me its not on my card. I purchase EVERYTHING on my Kohl’s charge. then the woman tells me if it was purchased past a year it cannot be seen. I work at a retail store and can look up any customers receipt from all the way back from 2010. the woman tells me I can return it without a receipt for $18. That’s ridiculous! I purchased it on my card, look it up and return it for the amount I paid for it.I don’t keep my receipts because they tell you it can get looked up by your card, what they don’t tell you is that there is a time limit for it! Don’t you think that this issue could get fixed? Being a manager of another retail establishment I find this lack of customer service quite concerning. All I want is to get my money back so I can get my Boyfriend something that fits him and he will be able to wear.
I have been a Kohl’s customer for 20 years or more and this year because I did not spent enough on my charge, you have elected not to issue me the catalogs with coupons in them. Shame on you for treating a loyal customer this way. Kindly respond. Thank you. P.S. those coupons were an incentive to go to Kohl’s
What a nightmare!! I can’t even find the words how unhappy I am with this company except when my balance is paid the account will be closed 🙁
After having a Kohl’s charge card for a number of years and making payments regularly, I have recently been charged an interest fee; however, on my statement where they tell you the amount due by close of the next statement date – was $ 00 – ! But…when my next month’s statement came out, they had added the service interest fee!!!! I sent an e-mail questioning this and got nowhere!
Once I pay my statement off, I will close the account and never have another kohl’s charge card; and I will make sure others hear to ‘beware’!
Very disappointed!
Store 0652 code 977 2605 8271 2706 1/26/16 8:34 p.m.
I would like to commend Bill in housewares for his excellent service to me when I telephoned regarding mattress pads. He found what I needed at put them on “hold” for me. He was pleasant and helpful and even came to the cashier’s desk when I arrived to pick up my package. The cashier was also very amenable, and I thank her for her pleasant manner and helpfulness. I hope this message gets to both of them. I tried going to the Kohl’s survey site but ran into problems. I got a message on my computer screen saying that the site was a “phishing site” aimed to get my personal information. Nowhere did I see a place to commend employee service. Thank you for your attention.
Joan Klein
i recently closed my kohls acc. When u call to make payments ,ask questions , your prompted to select one of four #’s . Then come to find out when someone gets on the phone their not even from the United States. ( Philpians, Mexico ) And half the time u can’t even understand them .(SHAME ON KOHLS) Our kids can’t find jobs here anymore now I know why!!!!!!!
I am beyond frustrated with Kohls.com customer service. I ordered a pair of hello kitty convertible skates for my daughter in September and I received a black helmet instead. I contacted customer service the day I received the wrong item and explained the situation to them. Ever since, I have contacted them multiple times to check on my package or a refund and every time they just re-file it and submit notes. I asked them what to do with the package I got and they said to just keep it, me trying to do the right thing decided to ship it to the real owner. I called today again to check on the refund I was promised (many times) and a rep. mentioned for the first time that I was supposed to send the package back to Kohls to get a refund, I spoke to a supervisor named Michael Velazquez who sounded like a call center agent posing as a supervisor by his lack of professionalism, empathy and soft skills who basically said I made the mistake of not returning their package so they will no refund me or give me item I paid for. I explained to him that none of the employees I talked to ever instructed me to return the item to Kohls and that I sent it to the real owner but he said his notes did not show anything I was saying. Why would they record the calls if they won’t use them to confirm that I am saying the truth? Why should I have to lose my money because Kohls made the mistake of sending me he wrong item and expecting me to ship it back to them? Just to add, i went to kohls with the box and they were going to take it but had no way of giving me a receipt or any proof that I had returned it. I just disconnected thr call after waiting 39 minutes for a supervisor again. I have been a loyal customer of Kohls for years but if they can’t take responsibility for their mistakes and try to blame it on the customer, I will not be shopping there anymore and will spread the word about what happened.
This company has the worst customer service. Charged for a wrong item and fighting for a month to resolve it. I will never shop here again
WOW quite a long list of NOT satisfied customers. I have a big issue with the Kohl’s cash that expires to soon. When a person spends $200.00 and gets the cash, how can Kohl’s possibly expect customer to return so soon to find/need anything else. I tried to use mine and of course weren’t accepted. When I told the manager I would complain to corporate I was told to go ahead lots of people do. It won’t do any good. Goes to show you they just do not care about their customers. Don’t think I will be spending any money at Kohl’s any time soon
I have always been a Kohl’s fan. I used to divide my shopping between JCPenney & Kohl’s (mostly) & then JCP got rid of their coupons & I switched pretty much solely to Kohl’s. I believe JCP is still trying to recover from that mistake. I see Kohl’s heading the same directions. Two of the brands I purchase the most are Nike & Levi for my husband & son. They excluded Nike from the coupons & then excluded Levi. I’m not sure what else has been excluded. Big mistake. I do believe they will feel the affects just like JCP did unless they wise up. Those things get you in the store & then you spend more. I guess I’ll be giving JCP a chance again.
I’m writing to you about an experience at your Stockton, Ca store. I mistakenly walked out of your store with a small item, I think it was a lip gloss. The team from Lost and Prevention chased me out and took me to a little office. Mind you I had my 4 year old autistic son in the stroller also plus my mother who was paying the stuff she had purchased. I showed the girl the receipt from the other stuff I had bought. I began to ask questions and maybe came off as rude due to the whole situation, I was embarrassed and upset, when a worker there named “Joanna” tells me to “get my sh*t and go” I turned to her and said “excuse me?” We began to exchange words back and forth to the point where I felt she was going to start getting physical. Her two colleagues even tried telling her to stop and she wouldn’t. She than tells me “get the f**k out of here” and I tell her “wow did you just curse twice in front of my son?” I demanded to speak to a manager which all 3 members refused saying there isn’t one available since there department is different to the actual store. I demanded a phone number to contact corporate, which they refused. I admit to my mistake and error and signed the paperwork and was told whether it was an accident or not it’s still considered shoplifting. As I walked out the worker who was using profanity called me a “psycho”. Is this the kind of workers Khols has? Do you allow your workers to use profanity, let alone in front of children??? I called yesterday and spoke to a “Dan” from the lost and prevention corporate. Felt it was useless, he seemed to show no interest. Being that my son has a disability and I was treated that way I was advised to involve a lawyer and I just might do so.
December 23rd, I visited the Kohls in Kalamazoo, MI. I originally was going to return some items, however, after the first cashier could not figure out how to do the return, and the second one came over with her rude attitude, I decided not to. I was then advised I could do an even exchange instead. I had three items, receipts for all and was only given two back in my bag. As I did not notice this until December 25th, I then called the store at 7am when they opened on December 26th. The young lady who answered said that she was going to have someone from loss prevention call me when they came in as she did not have their schedules and they did not post them. That phone call never came. I called back on December 28th and spoke to a manager who found my merchandise within a few minutes. He said to come in anytime and pick it up. Well much to my surprise, I go in on January 7th to exchange something else and pick it up to be told that they can’t find it. I told the person in customer service where I was told it was at and the manager went to go look, however, his interactions with me were horrible. I have never felt so disrespected and as if I was not telling the truth in my life. I have filed an executive complaint with your company, no response and called the district manager, no response. Does Kohls have any respect for their customer base or former customers?
I am writing about a recent situation related to a merchandise return. I was quite surprised at what I was told since I have always thought of Kohl’s as having policies that actually made sense and were clearly in favor of satisfying the customer, especially when it came to specials and sales.
For this holiday, my husband purchased $206 in Kohl’s merchandise, as gifts for myself (plus a little more from a couple online purchases). From this purchase he earned $40 in Kohl’s cash, to be used Dec 25 – Jan 3.
To no one’s surprise, nothing was to my taste. I bundled everything up and head to Kohl’s expecting to receive a merchandise credit, thus not forfeiting the Kohl’s cash. I also had $100 worth of merchandise to return that had earned Kohl’s cash and intended to take merchandise credit for those returns as well. I had intended to then shop my heart out using the merchandise credit and the Kohl’s cash.
When I returned the items, I did have the receipt. I was told that whether I received merchandise credit or a refund to our credit card account, I would lose the Kohl’s cash. Despite my questions, and the explanation of my logic of why it should not be so if I took merchandise credit, that was it. Honestly, I don’t think the cashier understood my point about providing the merchandise credit which meant Kohl’s did not really lose the sale. She insisted I was receiving a refund either way, so the Kohl’s cash was withdrawn. I did also ask another person on the floor, and she agreed that was how things worked. She did mention if I did not have the receipt, I would have received merchandise credit; but with the receipt I would be issued a credit to my credit card. She didn’t think I could take merchandise credit if I had the receipt. Odd! I still believe if I asked for merchandise credit in this situation, I should have been given it (versus a refund to my credit card account).
Given this was all that could be done, I opted for a refund to the credit card. With the loss of the Kohl’s cash (especially under this annoying situation) I then chose to head over to the mall to fulfill my shopping spree.
I’m just wondering, were these two sales associates correct? And if so, could you perhaps reconsider the policy. It seems to me, the way I hoped it would work, benefits Kohl’s as well as the customer. As it is now (or as I experienced it) I lost, and Kohl’s lost (those sales then went to Macy’s).
I just recently left the Kohls located in Fort Walton Beach Florida. I had bought a Cuisinart coffee maker for my parents, the coffee maker began to leak. I had already paid my Kohl’s bill what was the first 3 to take a store credit or credit on an account which had a zero balance. I could not believe that there was not one person in that store that could do it cash override. This is not customer service, this is penalizing people who pay their bills on a timely basis. This is left a very bad taste in my mouth I’m sure that I will have no reason to return to Kohl’s and shop ever again in the near future.
Kohls is OBVIOUSLY a poorly managed company with untrained employees. Here is a SAMPLE of what you can expect from the “Kohl Team”……..
SUMMARY OF EVENTS
Valparaiso, IN
December 27, 2015, 2:40pm
Proceeded to register to make a purchase. A crude Kohl cashier (subsequently reported to Assistant Manager on Dec 29) loudly asked me if I was “line jumping” while pointing to a long line of patrons 30 feet away. I previously observed that line and logically assumed it was customer service return line, in light of the INADEQUATE manner Kohl’s designates/identifies the cashier line
from the customer service line. The APPROPRIATE comment from this repulsive Kohl employee would have been, “do you have a return or a purchase”, prior to referring to nearby lines. Shortly after this event I encountered another Kohl customer experiencing confusion due to the INADEQUATE manner these lines were identified, a fact subsequently confirmed by a 12 year Assistant Manager. After my encounter with this vulgar, loud mouthed Kohl cashier I proceeded to search for a line less than 50 feet long. Much to my surprise the line on the opposing side of the store had TWO customers. One of these customers failed to notice they were being summoned by the next available cashier, prompting me to adivse them to proceed. I then pondered why benighted Kohl management (local or corporate) fails to post ONE employee at the front end of the store to direct traffic during this hectic period of sale shoppers and merchandise returns.
December 29, 1pm
Telephoned the store to comment on my experience two days earlier. Specifically asked to speak with a store manager but ended up with obtuse Ericka, an area supervisor. This Kohl’s clown implied the lines were clearly marked while rendering obligatory, hurried and insincere concern over the accusation by cashier involving “line jumping”. The extent of Ericka’s ignorance prompted me to return to the store. At 1:40pm I entered the store and readily confirmed there was not a SINGLE sign identifying a “Cashier Line” or Check Out Line”……….only a meaningless and generic “Line forms here” which was obscured by shoppers. As I was assessing the situation I was approached by a perplexed, middle age female shopper who was confused. I directed her to the other side of the store while we discussed the inadequacies of Kohl policies and rude cashiers, at which point I noticed a Kohl employee nearby. It was Ericka !! Ericka was invited to interact with this customer, and asked if it was merely a coincidence another patron failed to distinguish between the store lines. Ericka had NO comment. In light of the fact Ericka was obviously another just Kohl clown I asked her to summon a manager. Theresa, a 12 year veteran Asst Mgr responded and concurred with my assessment of the INADEQUATE manner the lines were distinguished, and eventually apologized for the CRUDE behavior of the Kohl cashier two days earlier. When asked why Kohls doesn’t provide any “front end traffic control” during these time periods, Theresa mentioned she has, on occasion, advised patrons the line on the other side of the store was shorter.
These events could have been avoided by PROPER employee training and PROPER store management. Teresa implied corporate dictates how lines are identified but offered no excuse for the vulgar employee who implied I was line jumping. I should point out there was a large red sign hanging from the ceiling for the customer service department, but NONE to properly distinguish that line from the holiday cashier line. The “line forms here” mini sign (mounted on a floor standing post) is easily obscured and meaningless given the fact it lacks a specific reference. Not to mention the customer service line ended where the cashier line started, making it virtually impossible to distingish the two lines.
How is it conceivable I encountered THREE incompetent Kohl employees within a 48 hour time span. 1) Vulgar cashier accusing me of line jumping 2) Inept switchboard employee failed to connect me with a bona fide store manager 3) Inept Ericka essentially implied I could be legally blind.
I just had the worst experience at the Store in Woodland Park NJ. Not only did an employee purposely walk in to me with a cart, she looked at me like it was my fault. Instead of asking me to move she literally plowed the cart into me! This is insane behavior! When I called to speak to a manager to get the employees name the manager played dumb with me and told me she didn’t know who it was, this was after I described her to a tee! Irene, the manager was useless and you as a corporation should be ashamed of yourselves that you would employee such rude employees! I can’t wait to tweet and Facebook this horrible experience and I will NEVER shop at Kohls again. What a disgrace!
I placed an order for 3 items at on 12/4/15 got email on 12/8/15 that order had shipped in 2 lots and both would arrive by the promised date 12/9-12/17/15 one item arrived via UPS within 3-4 days, it was the right item but wrong color. The second package was shipped Fedex/USPS service no tracking info showed up until 12/20/15 PM I had previously called and was told if not received by 12/22/15 they would expedite a replacement order so I would have it by Christmas. Thank goodness I went out shopping and bought other gifts because as of today 12/24/15 nothing has showed. When I called on 12/22/15 about expedited replacement the rep told me he checked tracking and my order would be delivered by 12/24/15 so they would not send a replacement. On 12/23/15 tracking showed Fedex gave the package to the USPS in Philadelphia Pa which is 20 minutes from me on 12/20/15 but on 12/22/15 it was sent to Jacksonville, Fl for delivery to local post office. I live in New Jersey 1200 miles from
Jacksonville, Fl This is the worst experience I have ever had with ordering on line I will not be ordering any Christmas presents from Kohl’s.com in the future after this fiasco. To add insult to injury I received my Kohl’s bill and the items were put on my account the day they shipped 12/8/15 but most of the order is still MIA
I wanted to let you know how disgusted I am with Kohl’s.com and the customer service department. I made a purchase (order #4276784332) on November 30th through the web site for a Christmas present, a hard side luggage bag for my granddaughter. A few days later on December 3, I received an email stating my package had shipped and it provided a link to the shipping web site to track the package and gave an estimated delivery date of December 17. I began monitoring the UPS web site and discovered that they did not have the package, but only a shipping label had been created. I called customer service and it was obviously an overseas call center as the representative had a very hard time communicating and told me to just wait until December 17th even though I explained that I had called UPS and they did not have the package. On December 10th, I received an email from customer service asking me to continue waiting. On December 12th, I received another email that continued to blame the problem on the shipper and that I “might” get the package by the 17th. On December 14th, I went to a local Kohl’s store in an attempt to find someone who could help. They just gave me a toll free number to Kohl’s.com. After more frustrating discussions, I received another email that they have initiated an investigation. On December 16th I was “promised” by phone that my bag had shipped and I would receive tracking information the next day. On December 18, Kohl’s finally admitted there never was a shipment and I was not going to get the bag. I sent customer service an email voicing my displeasure on how I was treated and by keeping me in limbo for most of the month, I had missed several opportunities for sales and shipping options at other sites. The email reply I received is just classic call center cut and paste. They even mention reviewing this with the management team at the Auburn Hills store?? I live in Washington state. I ended up going to a competing web site and buying a second choice bag at almost twice the cost to assure it would be here in time for Christmas.
This is my last transaction with Kohl’s unless I receive a satisfactory response from management.
I shop quite a bit at online retailers and this is not the first time there has been a problem with lost packages or delays at the fulfillment center, but this is absolutely the worst customer service I have ever received. There was no effort to find an alternative bag, to provide a credit for future purchases, or even an admission that things were handled poorly.
I hope you are able to look into this situation and use it as a opportunity to train staff in proper customer service.
So I shop at Kohls for the first time ever, and bought my skechers. I filled out an application for a Kohls credit card and I get your “turned down letter” because my credit isn’t good? Because I bought a new car? (Excessive Obligations?)I see you got my credit from a crappy company. Your facts are wrong. My credit is better than your 40 hour a week employees. I won’t be back and will find elsewhere to shop. I wanted to use your card to build my credit higher than what it is. You are shameful, see ya!!!
I am most dissatisfied with Kohl’s handling of my lost package. UPS lost a Christmas gift I had ordered, stating it was placed at my front door. That did not happen. I had received notification from Kohl’s of my package being delivered and was alerted to the problem. I’m a frequent customer of Kohl’s and had never had this difficulty before. My home is also well-known to my regular driver, but as holiday help was being utilized by UPS, I can only assume my package went to the wrong home.
I immediately reported this to UPS and to Kohl’s. UPS informed me they would do an investigation. Kohl’s was very responsive…offering to replace the order and give me priority shipping. However, it was explained that they would charge me for the new order and then, credit my account.
I was very clear that I did not wish to replace this order if the funds would not be credited promptly as I would then have TWO charges to my account. The customer service rep assured me that this would not be the case.
I never got the “priority” mailing, however, I did get the replacement package. I also did not get the credit promised me. I again called customer service at Kohl’s and got an indifferent rep (very unusual–they are usually so professional and attentive) who was flippant about my issue. I asked for a manager. He was very courteous, but refused to credit me what was promised until a full investigation was completed.
I informed him that I would be returning the replacement package and Kohl’s would lose all my future business. It is a matter of principle.
Kudos to Toni, jewelry associate in the Woodstock Ga store #0443!!
OUTSTANDING Customer Service!! Always smiling, quick to help, makes great suggestions on jewelry gifts.
It is a pleasure to shop with Toni, and if you could clone her, you’d never get anything but great reviews.
See also: Exceptional, Terrific, Wonderful, Stupendous, Dazzling, Marvelous, and Remarkable
You will smile every time you shop at her counter!!
I ordered two sofa’s on black friday on Kohls.com. The deal seemed great with 300 kohls cash! However, my couches got shipped to me with wrong AND missing parts. I did not even receive one complete couch and am now told that the item is no longer available. The page has even been taken down from kohls.com site. I could not be more frustrated with how this has been handled considering that my first call was placed on December 6 letting Kohl’s know that the wrong item had came for one of the couches and I did not receive any cushions for either couch. Though I was told that both couches had been shipped together, the packages came over three different dates. My husband had already thrown one of our couches out and began putting one of the new ones together. Even if I did take it apart, there is no way that the boxes would all fit in our cars, so I will be needing a pickup. I also need a FULL refund. I received 300 in khols cash which I had to spend (they expired) before I even received the couches and knew they were wrong. I bought items with kohls cash that I would certainly not have bought otherwise and without coupons since they can’t be used with kohls cash. I also took
out a Kohls card for this purchase, an act that cannot be undone. My living room has been a wreck for nearly TWO weeks. I have called many times and got the run around with people assuring me they would get in touch with me about it but never did. I cannot provide a nice place for my family to have Christmas and am guessing that the couches will not be picked up and refunded by next week. I need them picked up immediately and an assurance that I will get my full refund so I can go try and find couches on sale somewhere else. It would have been much easier on black friday but that opportunity was spoiled this year by Kohl’s. A COMPLETE refund and someone picking up the odds and ends of these “couches” will be the only things that make me this situation better for me and I will go as far up the ladder as it takes to get what I deserve even if that means having to call my lawyer.
The above is what I wrote to a customer service representative that contacted me via email the day before yesterday… and today I received this reply (copy and pasted)
Dear Michelle,
Here at Kohl’s, we want to make sure that you will have a hassle free and fun experience when you visit us. I am really sorry if this was not the case last time. Customer service is very important to us and I am sorry that we have not live up to that expectation. We definitely value your feedback and thank you for expressing your concern.
I shared your comments with the appropriate management teams at our corporate office. We are continually looking for ways to best meet the needs of all customers and in turn, improve your experience. Your feedback is appreciated, and will be taken under careful consideration.
Again, I wish to extend our humblest apologies to you. I’m really sorry for the inconvenience this matter may have caused you. I hope this will not affect your continuous patronage with Kohl’s. I appreciate the opportunity of assisting you about your feedback. Have a wonderful day!
Sincerely,
Yesha A.
This reply is unacceptable. Where is my solution? When are they coming to pick these items up? I have been waiting for someone to help me since the 6th of December. This is getting ridiculous and is just too much time and money lost. Can anyone please help me with this before next year?
Michelle Lakeberg
First, It’s not a good sign when I read through the complaints and see that no one from Kohl’s ever responds!!!
I am also really disgusted! I placed an order for Christmas on Nov. 26 th. I have yet to see the package. The delivery date keeps changing. The last was supposed to be the 17th. Well the updated status is now the 22nd!!! I live 1 1/2 hour drive from the shopping area up a toll road I might add . I am fuming!!! I hope I don’t have to go out at the last second scrounging for gifts that I thought I had taken care of!!! Naturally like everyone… put in multiple phone calls…what a joke …people that you can’t understand what they are saying and are totally clueless!!!!
On November 15, 2015, I placed an online order for a piece of luggage and curtains. On November 17th, I received a confirmation from Ups that the item was delivered but it was not at my door. After further review I noticed it was sent to an old address (I moved in October after my husband passed away). I went to the old address which is an empty house and no package. I called Kohl’s right way and was informed that it was an error in data entry in the warehouse but they couldn’t put a tracer on it until the second half of the order was delivered. I called UPS, but since I wasn’t the shipper, I got nowhere.
Long story short, the post office returned the curtains to kohl’s and I received the credit. However the luggage was never found, I even went back a second time and the workers on the home stated they never saw it. I have talked to four customer service representatives, two managers and several emails. I have been informed that I was going to receive the credit back to my account but I still have not seen the credit and the bill is now due.
I did all my Christmas shopping at Kohl’s last year (look at my history) but this year none, because I did not want to add to my charge until this was resolved. I also filed a complaint today with the BBB. I am hoping you can resolve this issue but am disappointed that your customer service is giving me the run around and according to online reviews, I am not the only one.
I recieved a “WOW GIFT NOW” catalog on
12/16/15 and was thrilled to see Kohls carries
Michael Kors-Sexy (Rio De Janeiro) perfume.
But when I got online browsing for the item,
my search result was a bust. It stated item
(s) not found?! I started a new search again
and again, and still nothing. I like to know
if this is a “false advertisement” intended to
fish for new customers or is there another
agenda? But either way, I am disappointed. I
felt misleaded. And absolutely unhappy I am
unable to get this perfume for a gift.
I want to file a complaint – I placed an order for two items on Dec 6th – in time for Christmas with an expected delivery of Dec 15th to Denver Colorado. My order Order #4318445537 – according to my email which I did not check until Dec 15th said it was returned to sender.
I called your customer service line on Dec 15th and spoke to a Marlon in Panama City – didn’t understand why the package was not delivered – was not helpful and did nothing to resolve the problem and then told me I should call back so he could ask his supervisor about the issue. I asked is there a way to see if the package was still in Denver Colarado and he could not answer me. Again my frustration grew. I asked if the gift could be picked up at a Kohl’s store near the person who was supposed to receive said gift so they would have it prior to Dec 18th. He could not answer this question. Frustrated I said I would call back when I had more time to deal with the issue. I spend 38 minutes trying to resolve why my order was returned.
On Dec 17th I again called customer service for Kohls.com. I spoke to a women who’s name I failed to get and at least she could tell me the reason the package was returned was for a bad address. he correct address should have been addressed:
Trent Thompson
Denver CO 80014
She explained to me that the package had not yet been received back to the processing center. I asked if I could have the package delivered to the nearest Kohl’s store in Denver so that my gift would be recieved in time. She told me “No” it would not – that I could place another order and be charged and then when the returned package came back I would get credit. I started to place the second order when she informed that the items that I had oringally ordered were now “OUT OF STOCK”. So why place a second order?? So I asked about the orginal order if returned can we send it back out to the correct address or to the Kohl’s store in Dever so my gift could be picked up and I was told that was not possible. – It’s my order and I have already paid for it. It was explained that my order would go back and I was not guarenteed that I would be able to have my package reshipped. It would go to the first available order – and I would loose my gift, my order and now have an unfulfilled gift on my hands. I find it hard to believe that Kohl’s would not have a process in place for when this happens especially around the holdiay season.
I ended up hanging up on the women in customer services because this whole experience with Kohl’s has been beyond frustraiting and I will not shop on-line or in your store again and you can be sure that I will never recommend your store or on-line site to anyone ever. I work in marketing and sales and can’t believe that this is such an issue that can’t be fixed. Your customer service help on the phone is a joke. I hope you did record it. It should be a learning example of how not to provide customer services!
We will see if this email has any importance and see if I actually get a response.
Highly dispappointed,
Hi did you get any solution? I have a similar issue with them. Thank You
I received an email today, as I do almost every day, with discount and sale offers. The email also stated that you are now open 24 hours a day until 6:00 PM Christmas Eve. SHAME ON YOU! There is NO reason you need to stay open so late on Christmas Eve. The “almighty dollar” is more important to you than employees being able to be with their families. Trust me, I spend a lot of money at Kohls…I may need to rethink that for the future.
Signed,
A very disappointed customer
I placed an order and it showed being delivered. I got home and it was for a Christine Clark in Ohio. I live in Kentucky. I literally spent 30 minutes waiting for a customer service rep to pick up the phone. After one finally did, I tried to explain to her that I felt sure the shipping labels on the 2 packages were reversed. It was awful because she didn’t understand what I was trying to tell her since the customer service is outsourced. She told me to take the wrong package to a Kohls store. I don’t feel like I should have to take my time or gas to deliver an incorrect order to their store. I told her that she needed to issue a call tag and have FedEx pick it up and deliver it to the correct person. I asked to talk to her supervisor at least a dozen times and she wouldn’t let me. She would just totally ignore my request as if I hadn’t asked her anything. I was livid by the time I hung up and I am still not sure if I am going to ever receive my package.
Everyone on here that has an issue needs to go to the Better Business Bureau and file a complaint. I spent days and time on the phone trying to get an answer where my shipment was. “Customer service” (which is not in the United States) is ridiculous with their made up answers. No apologies or anything. I will never use this company again.
I totally feel your pain. Numerous emails and call to Mexico for customer service??? Bull XXXXX!
Very Very upset have contacted Kohls CS mutilpe times and no resolve I have purchased a Hoverboard while in stock on Dec 1st to make sure would arrive for my son by Christmas almost 2 weeks later item still not shipped yet shows it is. My card has been charged and now I have no gift for my son. I have not received (1) call to notify me of the problem nor has anyone given me a reason or what will happen from here. Corporate needs to be involved and I expect contact soon! This isnot proper Customer Service or business practice.. My question is what would you say to your son with no gift to open for Christmas as this was 400.00 PLEASE SOMEONE HELP ME!!!!
Can someone please help me with order #4301791268? I placed the order on 12/2/15 and website and confirmation email guaranteed arrival before Christmas. Well the items have yet to be given to UPS,(I have spoken with UPS supervisor and confirmed). Can someone please respond to me with status update. Sorry to be a bother…I just want the items that I paid for.
Thanks Mr.Lewis
Don’t expected your package before 12/24/2015 I order 12/2/2015 and I have got one peace at a time and they were all broken. and I was just told yesterday the rest of my order will not be here till 12/24/2015. and they were charismas gifts. then when I called I got hung up on twice. and there was nothing they could do. I will never order off there site again. they have the rudest customer service people. I even cut my finger on of my products that showed up broke in my box the was no shipping paper in the boxes and was ship very poor.
To Whom It May Concern:
Today at Kohl’s Department store in Fort Collins, Colorado, I encountered a rather rude and negative Manger at Kohl’s. His lack of the basic sense of propriety and kindness when interacting with the public was uncalled for. Quarry acted as though I were an annoyance rather than a Kohl’s customer. Here was my situation: I had a $50.00 Kohl’s gift card that I wanted to exchange for two $25.00 Kohl’s festive holiday gift cards. Quarry said that this transaction was impossible and he could not do it. I told Quarry that I do this every year at Kohl’s, including at the Kohl’s in New Mexico. I told Quarry I did not want to argue with him but in years past I have made this transaction at this Kohl’s Department Store. Quarry kept insisting that I was not truthful in the matter! “This transaction had never been done at Kohl’s before.” Quarry insisted that he would not be able to help me nor did he want too. A cashier from behind the counter overheard our conversation and she was able to help me, it took her a few minutes to make this transaction, a simple task. The $50.00 Kohl’s gift card was made into two $25.00 Kohl’s gift cards. Thank you for her!
Quarry argued with me for almost a half hour instead of trying to help me. Quarry stated that he would NEVER allow me to come in kohl’s again and ask for assistance from your Store. This conversation was heard by the cashier and other’s at the service counter.
I was extremely disappointed with the way I was treated by a Manger at Kohl’s department store. I know this is the busy season but this certainly is not the way to treat your customers. I trust you will speak to Quarry about polite customer service. Please train your Management to be courteous to your Customers. I am writing to you so that the display of Rudeness will not happen to other customers at Kohl’s!!!
File a complaint online with the Better Business Bureau
My boyfriend recently ordered a kitchen aid mixer for us on Kohls.com and although the fedex tracking number said it was delivered, we never received the item. Since then, I have called Kohls customer service several times only to receive a different answer on their policy and procedures from every representative I talked to. Obviously, Kohls does not train their employees well. In addition, they have refused to give me a refund right away or order a new item for me at no additional cost. Most companies who have good standing with their customers will do this but apparently kohl’s says they are not “able” to. I find that statement very hard to believe (since many other retail companies do) and I am appalled that Kohl’s does not put it’s customers first. Now, according to two of their customer service representatives, we will have to wait up to 2 months to be refunded for this purchase. I am disgusted by the way Kohl’s treats its customers. They should be ashamed of themselves.
File a complaint online with the Better Business Bureau
Order KA items at the Greenville, OH KitchenAid Experience store directly. You can also purchase refurbished items with a warranty. Best price you will ever get. Customer service is impeccable every time!
Please refund me immediately for my order that never shipper from your fulfillment center. Order number 4371608627 $72.27 minus $21.95 that you already credited me for. I should not have to wait for my money because of your errors.
I have been a Kohls shopper for several years with only one complaint.
Today while shopping at the Jacksonville FL store on St. Augustine Rd.
A sweet young lady “Emily” helped my husband and I decide on a
coffee maker. She took the time to explain the different features on
the different coffee makers. She went over and above to assist us.
Emily was very friendly and professional.
I love to shop at Kohls. My granddaughter and I were there when
the ribbon was cut on this store!
Lida Lytle
I have never been so frustrated as I am with Kohl’s. First I ordered from Kohl’s.com and the entire order should have been here by December 10 but I have not received over half my order. The tracking on my shipping is “kinda lost”, have no idea where it is sitting at this time. I called Kohl’s customer service a few days ago, that was an awful experience!! The reps I tried to talk to were in the Phillipines and Mexico. It was hard to understand what they were saying…Jay put me on hold with music and never came back, Melissa came on the line finally and all she offered to do was reorder for me and said “you have to pay again”,,,she was crazy to think I would pay for anything more from Kohl’s,,,she then slammed me onto a Spainish speaking line and then someone else answered the phone in Spainish. UGH!! I said American and she started speaking a few words in English and that was it for me! I could not handle the rude obnoxious people anymore…I was and still am so mad at Kohl’s for using our U S dollars to pay salaries for such useless people in those countries! Kohl’s we are in the United States get us customer service people in the United States or close the stores!!
I have also emailed kohls.com customer service and she even talked about issues that was not in my email that I was not having a issue with…pure clueless!! She never addressed my problems at all. So left with no help or answers again!
I did call your corporate office, spoke with an operator, who put me thru to their executive department…but guess what,,,they did not answer, only a voice mail!!
Ha, guess I’ll see if I hear back but I doubt it. Kohl’s does not want to admit they have a huge problem which is making for very frustrated unhappy customers who were once very loyal customers!! I do not plan to shop at Kohl’s again!!
I have had the exact same problem as you and I agree with you hundred percent on everything you are saying!!
File a complaint online with the Better Business Bureau
I am totally disgusted with Kohl’s. I placed an order on Monday online, paid for 2 day shipping, received confirmation that the order would be received on Wednesday Dec 9th. Wednesday December 9th came and went with no package. Called customer service only to end up in Mexico or India. WAs told I would have on Thursday .thursday never received package and called again. Was told FedEx never picked up, what a crock of XXXXX, considering I work with shipping items. Also not the story I was told the day before. Was so upset I hung up and called back and was told the label was created but order never pulled and shipped. My 2 day shipping would be credited back to my acct. the associate the created a new order with free 1 day shipping so I would have my dress for Saturday in time. Order was placed by 11:00am. Package was to arrive today Friday 12/11. I woke up this morning to an email saying I would not get the dress until Monday. I called again this morning at 7:30 am again ended up in Mexico. had to explain the whole story again and was told nothing they can do. I requested to speak to a supervisor. I clearly heard the rep speaking to a male calling him Armando. When he came on the line his name was George. I called him out on it and was basically told I was hearing things. At that point I demanded to be transferred to someone in the United States Of America. I was transferred around Mexico about 4 times each person saying that they can help me. My response was I want to be transferred to the United States of America. Finally got a rep in US and there was absolutely nothing she could do. I asked for the dress to be shipped for Saturday Delivery and was told sorry we can not do that for you. Really where is the customer service??? I am so tired of being lied to by Kohl’s. I will never step foot in a Kohl’s store or do any business with them again. What happened to taking care of the customer? Maybe if you kept jobs in the United States of America you would not have customer complaint issues. Totally disgusted! Oh please refund my money from my first order as there is no reason I have to wait for an investigation to gety money back for your lousy ability to manage your fufillment department. And please stop blaming FedEx!!!!
Don’t understand trying to return a defective shirt why I was offered $2. Yes I understand that I used my cash in conjunction with the order, but when I paid $14.99 for the shirt and can’t “even exchange” it for something else for that amount is not fair. I was offered $2 back on my card, $6 back on a no receipt return and to even exchange it for $12 (had to be something for that exact amount) for another item in the store. How many items right now go for $12? Not too many. And the CSR offered to help me search clearance for something? Great use of your labor force. I ordered another order online last night with the same shirt and other items to get free shipping and this will be my last order with you. I have said that before. This time I will stick to it.
I had a horrible expereince with Kohl’s today and I am SO, SO VERY DISAPPOINTED!!!! I am a frequent Kohl’s shopper and have never had an experience like this with them before. I am frustrated beyond belief!!! I ordered four items in good faith from the comfort of my home (which is a large part of their advertising). All was well until I received the box. The packing slip said four items were in the box, but one was not and never left the warehouse. I talked to two useless customer services reps in Mexico; Joe & Laura (supervisor). I could barely understand them and they just spouted the company line of how sorry they were, but there was nothing they could do. Where is the customer service in that?!? I am supposed to get my money back for the missing product, but will have the Kohl’s cash and YES money I used on this order charged back to my account. They tried to place a new order, but of course the item is now out of stock. They show they are getting it in again, but they said who knows when. So now it is my problem to take my time to keep checking back to see if it has come in so I can order it again myself. They have no system in place to automatically place the order again when their system shows the item is back in stock. No, I have to keep checking it if I still want the item, which unfortunately, I do. I also spoke to two more useless customer service reps in the US who were not any more help; Mercedes and Laurie (supervisor). I find it hard to believe that a company as large as Kohl’s in this day and age has such piss poor policies and customer service. THIS IS NOT CUSTOMER SERVICE!!!!! KOHL’S IS NOT CUSTOMER FRIENDLY!!! THE CUSTOMER OBVIOUSLY IS NOT FIRST AND FOREMOST FOR KOHL’S!!! HOW SAD!! Kohl’s is a real fourth class operation, here! Pull your heads out and join the technological age, Kohl’s!!!! Sorry about the rant, but I am really pissed off and frustrated. Not a good shopping experience with Kohl’s. Gives me pause about shopping with them much more.
Apparently I’m not the only one that has had problems. I spent a good two hours on the phone this morning trying to find why my order never left your factory. After 10 days only a label was created in Milwaukee. Product never shipped. I’ve spoken to so many customer service people I’m ready to scream. Namely…Kohls.com customer service (IN PANAMA) -Kimberly (who’s as dumb as dirt) and then Christopher (ALSO IN PANAMA)Christopher supposedly fixed the problem by cancelling the existing order, re-entering another order, discounting it for me, and shipping it Fed-Ex 2-day. When checking on the order with someone in the states, I spoke with Tracy who transferred me to Kelly who verified that a new order had been placed. Yippee! Then an email came to me showing not only a price not reflective of what I was told and shipping GROUND! not 2-day so I called John in the states who accidentally(?) disconnected me. I called back AGAIN and got Oscar and then Rick (AGAIN IN PANAMA). Rick asked if wanted to be transferred to the States and I got a very nice lady who looked the new order up and informed me that the pricing had been adjusted but just didn’t show in my email but the shipping method could not be changed because the order was in “fulfillment”. I’m ready to cut my Kohl’s card up and throw it in the trash. This item was needed before now so I could turn around and ship it (with other items) to my Granddaughter. I can’t do that now. I’m so disgusted with the way you process orders, have customer service people that are out of the country that can’t do a thing to help, your follow up on shipments, your stupid phone systems. I don’t know how you can keep doing business this way. Unfortunately this ISN”T the only time this has happened to orders I’ve placed online. I was really hoping that you had resolved these kind of problems.
This is the worst customer service that I have ever had to deal with in my life. I am dealing with an order that I placed online when it got to the shipping I changed the address to where I need the package shipped to. Well sometime later I received an email stated that my order had been placed. I looked at the information and see that the address that i request the package be shipped to is incorrect so i get online and chat wit lady by the name if CISSA and she is of no help. What I don’t under stand about there shipping is once you place an order 30 min is the only time you have to cancel or modify the order. So after chatting with the lady online I called 855-564-5705 spoke to another clown by the name of GLORIA who was just BAD. I asked to speak to a supervisor she keeps saying I can help you I said no I need to speak to a supervisor this went on for about 5 min she then puts me on hold come back to the phone by this time I am mad I scream i asked to speak to a supervisor she keep saying I can help. I scream LET ME SPEAK TO A SUPERVISOR. So a supervisor(very smart month) say i have been listen and there is nothing we can do is there anything else i can help you with. The whole point is the address to where they are sending the item is an vacant house so you mean to tell me you can not stop an order that is going to a wrong address CRAZY. So I asked her for her name an she say ANNA A 2n’s a I say I can spell. So i proceed to tell her that the address is a vacant house so we need to change the address Kohls Process is once you place the order you can not change it after 30 minutes which is stupid. So Ms Smart month ANNA TAYLOR tell me that she will contact the shipping company to see if they can change the address mind you that package has not shipped it is 10 pm. But to top it all off I asked for the corporate number she say 262 then stop and change it to -1-800-694-2747 which is a cruise company where you do a survey to get a cruise not Kohl’s corporate office. My message to KOHL’S if you want to get to the do business with people you first need to fix you shipping and then hire some real customer service rep and managers because what you have now is sad..
I bought an item from kohls.com, and received a different item without notification. It was of lesser quality. And they could not refund it. I spent an hour recording the call. QUIT HIRING CHEAP LABOR OU OF THE US. THEY CANT SPEAK OR TALK WELL AND DONT CARE.
After being on hold with customer service for 20 minutes, I was disconnected. Trying to find out why my order has not progressed beyond “in fulfillment” status. Tried on line Chat and was basicly read what I can see on the check status page for my order and sent a link to the page. Holiday season is no excuse for poor customer service nor is it an excuse for delays in shipping orders. Target can ship within hours of an order being placed. Maybe Kohls needs to try a new shipping model and learn to develop customer service reps to better handle customer inquiries? It has been three years since I last ordered from Kohls.com and I had the same experience with that order. I had hoped things might have improved.
I have been trying to reach someone in the corporate office to voice a concern/complaint. I am a long-time Kohl’s customer and I placed a fairly large order on Black Friday. Unfortunately, the bulk of my order was going to be shipped by OnTrac. The tracking number stated a 12/2 delivery date. On 12/4, the status still said “out for delivery” for the 3rd day in a row. It then changed to “not found”. I tried to call OnTrac’s customer service but was on hold for one hour. I hit “option 1” which was the option to get a call back. This was at 2:30 in the afternoon. I was so PISSED when i got my call back – at 1:00 in the morning! (They actually called twice and left two equally smug messages). It was a local Denver number so this was done on purpose and was so unprofessional, i could not believe it. Is it really so wrong to wonder where a package is when it is 3 days late? I only left a phone number – no message for them to be angry about, If I don’t get a response from someone from the corporate office, i will not be shopping at Kohl’s again.
I order from Khols.com for the convince and received my order it was in the products box damaged with Fed Ex stickers and a packing slip stuck all over it. This was a Christmas present. I called customer service and spoke to 3 different people whom i could not understand and when i asked to speak to a supervisor i got a huge hassle and was told i would have to wait an hour to talked to a supervisor. I finally got to talk to one who was still difficult to understand she assured me she would fix the problem and it would not happen again. Well guess what the 2nd one came the same way. So i call customer service again after a long wait i got another person i could not understand all i could understand it that they were in the Philippines when i told her i could not understand her she said she would transfer me to USA customer service. I then spoke to 2 others another hour on the phone and nothing could be done for me that was acceptable to me because this was no fault of mine and now the person i got the present for know what she got because she got home before me and the box was wide open for everyone to see what it was. When i choose to call the corporate office all i got told was that i could leave a message and someone would call me back that i could not talk to a person. needless to say they have not called me back yet!!!
File a complaint online with the Better Business Bureau
this morning was horrible, all I wanted to do is find out why only a me of the items I purchased was sent to store . I was transferred 4 times after “customer service” said one moment let me see what I can find be out , they all kept wanting my information but not one could help me! I then called the store , and was told they only had the one item and I would not be getting the other, even tho when I ordered and paid they said available!! Now the nice part is no one was going to tell me person at store said I find out when I got my bill and would have to wait , the store is 20 miles from me I’m not going for one item and don’t appreciate being charged for them.. Most everyone was rude especially George and the lady in the store didn’t even give me her name.. I just want my account credited cause I want to cancel any purchase. I will go somewhere else for the rest of my purchases this Christmas!
My mom bought 5 pairs of boots on Black Friday, 2 each for my twin daughters. When we got home we noticed that 1 box had 2 right boots in it. So today, I called them to have them go get a left boot and take it to the Customer Service counter, but the guy on the phone said, No, you will have to bring the boots back and then we’ll go find another pair. So we went back up there and I took them to the CS counter and told them about the problem, the woman told me to go get another pair. So we went back to the shoe department, only to find out that they did not have another pair in that size, color, or style. So I asked a sales associate for help and told her the situation. She went back to see if they had more in the back, but no luck. So my daughter picked a pair that were the same, except taller, and we went back to CS. This long dark haired girl told me that they were going to be more money, even though they had been the same price yesterday, Black Friday. I said, No, I am not paying more money for boots that had been the same price. I asked if I could have the correct pair of boots sent to our house from a different store and she said Yes. She then tried to get me to return the 2 right boots and then order the correct pair, for the new sales price=more money. I told her I wasn’t paying more for the same thing. I just wanted to exchange them, she said I would have to pay the price that they are now. I took the 2 right boots and left the store. Tell me this, Who has 2 right feet or 2 left feet? I must look pretty stupid for her to think that I would believe this. The Customer Service here needs to be fixed. If they care to fix this problem, my number is 515-331-XXXXX
. My next posts go on Facebook, Twitter and Instagram. See you in the funny pages, because this place is a joke.
Be careful using their online payment system! I went online to see status on my upcoming bill as I’d just moved and wanted to be sure all was in order. I saw that the billing cycle was setup as automatic to my current bank and all appeared correct except it did show payment in full (which is my preference)…so I clicked the box to ensure “pay in full.”
Kohls then charged me TWICE!!! WTH??
Yes – apparently their logic is that the schedule I had would run as normal AND they would charge again for clicking the “pay in full.” From THEIR perspective I’d now scheduled TWO payments!!!
GREAT LOGIC HUH???
Then to add insult to injury, they happily explained that they would send me a check – I should see in 2 weeks… 2 weeks? Why not just reverse the charge? Sorry that’s our policy…
On top of that…they explained it’s MY FAULT – that I scheduled payments and they had no choice but to bill me on a ZERO BALANCE for nearly $350.
Poor logic in their billing system and POOR response after requesting correction.
I will be canceling my account once I see the check.
I had a similar problem. Just like you I was making sure payment was received on time.
But the customer service rep I talked to insisted that I could not get the extra payment returned or even CREDITED to my account. He told MD to contact my Bank. So I did. The bank had the extra payment returned. No problem, right? Now 2 months later, Kohl’s wants me to pay them back that amount, calling it a “check return fee”! I shredded my charge card. Their Executives make millions a year, while their employees work Thanksgiving for part any s. And they want to double charge a retired nurse a measly $19.45?
I must say that I am so upset with Kohl’s. I have been a customer for as long as I can remember. I received notification on Saturday that a package was delivered by our postal service. I looked high and low – expecting a large box. Checked with neighbors, etc. Well I finally found a white plastic package left in the garage. Hmmm. How could four items (toys that I ordered for toy collection for less fortunate) be in this small package? I opened it? Well I received ONE toy that I ordered and ONE toy that I didn’t – the box was opened, ripped opened, mangled, etc. I called Kohls to get this resolved. Well what a nightmare!!! After two phone calls – being told i would get a manager and transferred to one’s voice mail – AFTER AN HOUR! MY boyfriend had to get on the phone after i was basically called a liar! How do you prove that YOU didn’t receive something? ALL I wanted was the other three toys shipped free of charge – OH NO! we can NOT do that! Return what you received for a FULL credit! Hmmm how would that work! If I receive everything, how would I get a full credit? How would I reorder and get the same discounts? I didnt even order one of the toys? Oh my – what a nightmare! I was so upset – I have never been treated so poorly by anyone in my life! It is disgusting if this is KOHL’S CUSTOMER SERVICE – There is ALOT that needs to corrected when this was NO fault of the customers!!! All i did was place an order! All I was trying to do was to help some poor children to have a nice holiday! what a mess!!!
Hi Kohls Headquarters this is Griffin Anthony Glaze I want to let you know that they are remodeling the abandoned kohls on west broad st Columbus Ohio 43228 with Hand Dryers and Touchless faucets with hot water and getting everything Fixed?
To whom this concerns.
I left a voice mail in the general e-mail for Brian Dennis, VP Customer Service for comments on this past Monday with my concerns and If it means anything I am a MVC and for the small amount of returns, I have 10 times that in purchases that I would like to keep.
Not to rehash the past, Kohl’s gave me Kohl’s cash and when I went to use it, it said I have no active Kohl’s cash.
The dates were in the allotted times and this happened, many, many, many times.
I spoke with customer service each time to give me an explanation and all 4 customer service reps. said they could fix this problem and with speaking with 4 ‘newbee’s, I asked to speak to their supervisor, they all, to a person said no they could handle this, well apparently not and I spent 4 hours of my personal time all for naught. And to make matters worst one of my chosen choices I lost due to out if stock.
Please e-mail or call me 215-493-XXXXX tomorrow, Friday. I have spent a lot of money at Kohl’s and want the expired coupons that I couldn’t use, to be redeemed into the weekend ending Friday, November 20th (we are in heavy rains now) or I might just get really mad and return everything an cut my Kohl’s card in half which would be several hundred items and several thousand dollars returned to me.
Most sincerely,
Debra Walerski
Please contact me, I thought I was given the voice mail to Brian Dennis, VP Executive customer service.
Debra Walerski
Still waiting after a YEAR for my $300+ corporate refund check !!!
I’m calling the BBB AND my attorney to handle this since numerous phone calls and emails and two letters HAVE NOT DONE IT YET!!
I saw an add in the Sunday Tribune for some Cuddl Dud items and $10.00 off so I order them and want to pick up in store. Not available for pickup within 50 miles of my location it says. I live near Chicago for God’s sake! I talk to customer service because then I have to pay 8.95 for delivery. What’s the point of the 10.00 off then? they agree to give free shipping, but send it to Chicago. I live in the suburbs. So of course the package gets returned because no such address. Then after talking for 30 minutes it’s just too bad. I can reorder. Not happening. Their fault-I checked with FedEx and the post office. Sent to Chicago even though the order has the correct name and address. Late I get an e-mail from them saying thanks for my order for someone named Georga who lives in Cleveland, Ohio. I now have her address and the last four digits of her credit card. How many other people are they doing this to? I haven’t shopped much there for years because the quality of merchandise is horrible. Now the customer service sucks as badly.
I can not believe kohls cares so little about there customers my son who is 24 asked my wife to use our kohls card to buy an engagement ring so he could get the sale price as this was the only way he could aford the ring he wanted to get so we did not moe then a couple of weekes after giving the the diamond fell outbtook it back they insisted on fixing it whichwas fine except they didnt fix it because it fell out again now two replacment rings latter and tired off dealing with kohls just want cash back to go else where for a ring and they refuse todo this will only give him store credit. This is bull and i will never go back to kohls again and promise to advertise this to make everyonw aware just how lousy and company you are
After never having had a good experience with Kohl’s either at a store or online, I decided to search the corporate office and try to reach someone at a higher level. I call the number to headquarters, and she transfers me. I ask customer service for a direct email to the head of the customer service division or at least someone in management. She puts me on hold for way too long (I can’t have been the first person to ask for this information), then comes back and tells me I have to go on live chat or send a snail mail letter. Wow. The incompetent folks doing the chats are part of my complaint, so NO, not doing that. I can only imagine that my letter, when received will go into a shredder by the CEO’s assistant. Why are the folks at the top so inaccessible? Why are you hiding from your customers??? Why not at least establish a department at the upper level to listen and receive customer feedback so you can DO something about it??? Keeping your customers whose money you value (notice I didn’t say you value the customers themselves, that’s obviously no the case) at arm’s length is no way to run a company!!!!
I have a St. Nicholas Square Christmas Village light-up ceramic house that I cannot find a replacement bulb for. The only bulb that will work is one exactly like the bulb that came with the product (a 4 watt 6 volt bulb). This was purchased last Christmas.
Replacement bulbs sold in Kohls are 4 watt C7 standard night light bulbs, which do NOT work in St. Nicholas Village houses made prior to 2014.
Be advised and beware of this before you purchase St. Nicholas Square Christmas Village products. Kohls is either unwilling or unable to assist. I tried to get name of person(s) in purchasing dept who might be able to assist, but was refused access to that info.
All I wanted was an honest effort by someone with authority to use the purchasing power they have with the manufacturer to see if, and how, this might be resolved.
There are no doubt thousands of other customers with this same issue.
Does Kohls really care about customers, or does the care and customer service only apply before the money goes in the register?
They are still selling these houses. We bought one this year and the went out after a few uses. I’ve done some research online and the bulbs can be purchased from Bulb Town online: . And I agree that the whole situation is rather frustrating.
may I say I will not ever go into kohls again. it seems that when they want there money it is now. but when they owe you it will take a few weeks. I have waited and called three times to address this after a few weeks. I told I should have it. when I asked about the address it seems they had the wrong address. hum. But my wife receives mail from them. how do they justify this. well I have no idea other than they are using a different set of rules. I personally will not go back into there store. the only good part of this is the last person I spoke with seemed to really wanted to help me. Her I thank..
I had $30.00 in kohl’ cash that expired 10 days ago. I go into the store, on 10/1/15 pick out some stuff that is more than $30.00, so of course I would have to pay the difference. I get up to the cash register and she tells me “oh, we don’t take expired kohl’s cash anymore”. She said we quit doing that june 1st. We were telling people by word of mouth. Well apparently I never heard anything about it!!! I said you’ve have been taking expired Kohl’s cash all these years and now you up and quit without telling people and now you want me to lose $30.00. I spent $160.00 to get that $30.00 and I spent a lot more money that same month when they weren’t giving out Kohl’s cash and I don’t think it’s right for Kohl’s to change something without telling people about it!!! They should have sent a bullentin out in our bills, or have it on line where I pay my bill, or even an email would have been nice so people would know not lose their Kohl’s cash! I think Kohl’s owes me $30.00 because it’s you’re fault not mine, and Kohl’s is welcome to look up my account and see that I spend a ton of money there each year!!!!! Huber heights store,Huber Heights Ohio 10/1/2015
You and everyone else say they spend lots and lots of money at kohl ‘s!
So what—-you are NOT alone in that
But when rules and policy change from corporate don’t take it out on the employees in the store! This was a GIFT from Kohl’s, so you should make sure it is used before it expires.
That is why there is a DATE on it!!!! All stores have changed their policies over time and it is probably due to the fact that people abuse them. Like now, you must show your discount to be able to get it, just take a picture of your % on your phone, with the date and your name showing, that’s all the store is asking. NOT everyone can have a 30% sitting home on their counter or table.
That’s all!!!!!!
First of all kohls raise their pric on a lot of items to begin with. That’s why you get discounts. And there are cirXXXXstances that keep people from getting back to the store to use the kohls cash like sickness , hospital , and death in the family that prevents that and exceptions should be made . Not everyone have it sitting on their table doing nothing. And if the employees can’t deal with the public maybe they need a new job.
It’s a coupon people! Coupons expire! End of story!
I have thoroughly enjoyed my shopping experiences with Kohl’s since I became a customer several years ago. However, I have recently encountered an issue where my auto payment of my credit card balance has not been credited to my account. The money was withdrawn from my checking account and cleared. No evidence of it being returned nor would there be a reason for it to be returned. I began call customer service on 08-28-2015 and have made so many calls that I have lost track. I have faxed proof of payment on more that 5 different occasions. Still I am getting no where! It is now 10-03-2015 and all I have encountered is employees that have no ability to do resolve the problem. All I get is that the “back office” takes care of these issues. I have asked to speak with someone in the “back office” and have been told on several occasions that no one is there. I have asked for a phone number to speak with a person in the “back office” and have told they do not have a phone number. Was even promised by a manager that he would research my concern and call me the next day….that was 3 weeks ago and no call yet. I have included my phone number on every fax and email inquiry I have sent without even a courtesy phone call to help resolve. Now, to add to this nightmare, I received a call trying to collect the balance that has now had a late charge fee and interest added to it. WHY? would I pay a balance that has already been paid.
If I have ever been so disgusted with a store it has to be this one… I have a charge card an i use to go to kohls 2 to 3 times a week an spend hundreds of dollars everytime… then one day I forgot sumthin on the bottom of my cart an instead of the guy or girl saying hey miss you forgot sumthin they wait for me an my 2 year old walk out the store then have us aressted smfh… I must say I have never been treated so f***in rude an disrespected in my life… the people you have working at the kingston store are all a f***in joke smfh…AND IF YOUR LAWYER TRYS TO CONTACT ME TO MAKE ME PAY MORE THEN WUT WAS LEFT ON MY CART THEN I WILL CONTACT MY LAWYER AN WE WILL GET THIS HARASSMENT GOIN SINCE YOU GUYS WANT TO BE DICKS THATS FINE I CAN BE A B*TCH… I’m done with this store an i will make sure I let everyone I know not to shop there ever… AN I HAVE NEVER SEEN SUCH BAD REVIEWS ON A STORE B4 SMFH
… YOU GUYS MUST BE DOIN SUMTHIN WRONG… FIX YOUR STORES OR CLOSE
I am totally disgusted with your store in Howell. I have been a loyal charge and paying customer since the day it opened. Yesterday I shopped there and was told I could not use the 20% coupoon that came with my flyer for 20% because it is a misprint and it means that those days were for when you could use your kohls cash. Ummm NO,,it clearly states, and I read it to your rude associate take an extra 20% off using your kohls charge valid Sept 16-20, 2015. Yesterday was the 19th! She told me it is wrong and she doesnt get paid enough to argue with me and suggests I complain to corporate, not that they give a crap anyway! Is this the type of people you employ!?? She also said since it is wrongfully printed, she has the job of repeating herself to every person who presents the coupon. Are you kidding me??? After bringing all I had to purchase, well over 200.00, this associate decides to argue with me because I showed her the coupon?. she says, doesn’t matter, the register will kick it out anyway,,.it is a typo!! I am never setting foot in your store again and will damn sure make sure I tell everyone who will listen how rude your employee is!
I live in Scotts, MI., I at times shop at the Portage Kohl’s store. I do not enjoy shopping at this store, has clothes all over on floors out of place and the store is always a mess!! I was in it today and the store has soooo many clothes all over. It would seem that the store is way understaffed if they are going to carry so many clothes. But I have been in that store other times and it is truly a mess, which makes it not enjoyable to shop there. I have been in the Kalamazoo store and it is a much nicer store to shop in, it is just farther for me to drive to. There is no reason for the Portage store to conduct business this way.
I opened a charge card to get the 30% off but didn’t want a bill so I paid for it while I was there. Kohls is saying I didn’t and I paid cash and can’t find the slip. Guess I’m f****d! Looks like I have to pay a second time for the same purchase. I WILL NEVER SHOP AT KOHLS AGAIN! Rip me off once shame on you. Rip me off twice ain’t gonna happen! You just lost a good customer, I spent a lot there over the years. I will tell everyone I know not to shop there anymore. There has to be a transaction proving I paid but I guess they didn’t want to go out of their way. Kohls SUCKS!!!!!!!!!!!!
I have never been so disgusted or shocked by a companies lack of knowledge, customer service abilities or incredible unwillingness to listen carefully to a customer. I really didn’t want this complaint to begin with “I will never gaze upon the website of Kohl’s , shop at or even utter the name Kohl’s ever again”! But that is definitely how I feel right now!
This all began Tuesday while trying to place an online order. Things weren’t working out, so I called someone from Customer Service to help…Neil. Even before I told Neil about what items I wanted to purchase. I informed him that I was leaving to go on a month long vacation this Monday morning and I need to be assured that the order would reach me Friday, but no later than Saturday. I explained that I didn’t have a problem with paying for express shipping, which I was told was going to be priority air. He began to tell me that he couldn’t give me the information of what my cost would be for the clothes I was purchasing as well as the express delivery until he got my credit card information. I mentioned to him several times that I didn’t feel comfortable giving out that information until I was assured that I would receive express shipping and that it had to be delivered no later than Saturday September 12th. He said that shouldn’t be a problem and if it was all I needed to do was call “the provider” to speed up delivery. He also told me that if the package didn’t arrive on Saturday, that it could also be delivered on Sunday. I had to tell him that wouldn’t happen. UPS doesn’t ship on Sunday’s unless there is an healthy fee associated with the delivery. He apologized and told me that I was correct. After a constant onslaught of badgering for my credit card information and then finally receiving his assurance of a speedy delivery, I placed the order. He informed me that the package would be delivered anytime between September 11-September 14. I told him that wouldn’t help me at all! Because my flight leaves at 7AM Monday morning and that no one would be here to accept the package as well as the fact that I was hoping to take the clothes that were ordered with me on my month long vacation. He said that if he placed the order that moment there would be enough time to push it through so that I would receive the order in plenty of time. Now mind you, this was going to be Priority Air Delivery. Now here’s where things get really interesting or screwed up! I kept going on my account to track the progress of the order and NOTHING!!! Wednesday morning, afternoon, even Wednesday night…NOTHING!!! I call UPS, because at least now there is a tracking number attached. I even talked to someone in Kohl’s customer service department Wednesday afternoon for any guidance or help regarding this and again NOTHING!!! All along informing everyone along this thread of phone calls that I would pay whatever the cost to have the items delivered to me before I departed for my trip out of the country. I then talked to UPS who informed me that nothing has happened except that a sticker had been placed on the order, but was just sitting there and they were waiting to hear back from Kohl’s regarding delivery. Thursday morning I call Kohl’s customer service department again regarding the delivery and the conversation that I had with UPS. This was unbelievable what happened at this point. I was told that the system was down that handled tracking, order status and delivery of packages. I was told to call back in a couple of hours, which I did and the system still wasn’t up and running. Was told to give it a couple of more hours, which I did again and still the system wasn’t up and running. Finally the 4th time I call, Brianna who was very nice and seemed competent in her job and knowledge of things. Told me that although it looks like there isn’t any activity on the UPS tracking website. That things looked as if they were going to happen and that I had plenty of time to receive the order by Friday, Saturday being the latest. Later on that night I went on the UPS tracking website and noticed that there had been movement on the order. By this time I had signed up to have UPS tracking alerts assigned to me as well as becoming a UPS website member. The tracking information said that the package was going to be delivered Monday the 14th and in bold letters the tracking site said that the package had been “Rescheduled for Delivery”! Immediately I talked to someone from UPS and pleaded with them for help in assuring a delivery date that would accommodate. They said that there was nothing they could do at that point because the package for slated to be delivered by Ground Shipping, not Priority Air. I asked what I needed to do to cancel the order because having a delivery date of September 14th wasn’t feasible. No one would be here to accept the package and it would just sit here on my front door step until I returned from vacation a month or so later. They gave me the option of picking up the package on Monday morning anytime after 8:45 AM. I told them that wouldn’t be possible, that my flight was departing at 7AM and that the order needed to be cancelled. They told me I would have to get a hold of Kohl’s to have that done. First thing this morning…I mean first thing! I’m a chef for a living and work long and late hours. But regardless of my lack of sleep I got out of bed early and called Kohl’s. I talked to someone who had no idea of what he was doing. I kept asking to speak to a supervisor and he told me that he would relay to the supervisor what the question was that I needed answered. I swear to you! It was if his supervisor was sitting next to him and it became this back and forth, back and forth. I finally asked him to just transfer me to a supervisor to handle the situation. He eventually transferred me to Victor Ferrer. Victor said that he would handle the cancellation of the order, contact UPS and cancel delivery of the order and process my credit card refund by submitting it with a red flag and telling whatever department that he was sending it to the story of what occurred and why. Because it was all Kohl’s fault. They dropped the ball on my order with every turn. But they dropped it entirely when the system was down and they rescheduled my delivery for Monday, September 14th. So Victor assures me that I my credit card charges would be reversed and the order cancelled as well as the delivery from UPS and those charges. Again everything was going to be red flagged to accomplish this. Because prior to talking to Victor I was told that my credit card charges would be reversed in 2 weeks. I told Victor that was incomprehensible. He gave me a cancellation number 150911-002420 and told me that I would be receiving an email shortly with all the cancellation information and about my refund. A few minutes later I get an email from Cindy E. from the customer service department saying that she reviewed the order and that it couldn’t be cancelled and that once they received the package back they would then process a refund. I called Kohl’s customer service and talked to Alicia. She explained that there was nothing that could be done. Maybe I could have a friend go pick up the package for me at the UPS facility center here in Chicago on Monday and hold on to the package. I told her that I didn’t want the package delivered. That this whole delivery and purchasing fiasco had left a bad taste in my mouth about dealing with Kohl’s ever again. I asked her to call UPS and tell them to not deliver the package because no one would be here to accept it. Here’s where things got really weird! She told me that they didn’t have the ability to make inside phone calls. That the only calls that could be handled through Kohl’s customer service department had to come in from the outside. At no time could phone calls be made from that office. I found that unbelievable! How could a business operate without it’s customer service employees being able to conduct phone calls of any nature to help a customer. That’s what a customer service phone line is all about! Being able to handle the customers needs any way possible. She said that it was for security purposes. Which sort of I might be able to understand, but not really. But regardless why wouldn’t you have the option of emailing UPS to cancel a delivery or the only time you’re allowed to make outside phone calls would be to UPS or to help a customer out. Alicia told me to call Corporate and have the matter taken care of. She gave me a reference number of 150911-003644 to have the matter addressed by someone who had more power to make it happen. I called the Corporate headquarters and was sent into voicemail. I left a voicemail message telling of my issue and frustration, with my name and phone number. And wouldn’t you know it, NOTHING!!! Once again NOTHING!!! So I give Kohl’s corporate headquarters the benefit of the doubt and wait several more hours to phone once again and still NOTHING!!! This has been the most frustrating customer service fiasco that I’ve ever, ever encountered before. How does a company operate with such incompetence and unwillingness to help a customer who is desperate to have an issue resolved as well as pay whatever cost is necessary to have a delivery issued resolved. I would never allow my staff to treat a customer so poorly. My only option now is to call my credit card company and have them reverse those charges to my Visa card. Because of Kohl’s department store’s unwillingness to help. I will be sharing my horrific experience on Facebook, Twitter and every social network outlet that is available to me as well as dissuading friends and family from even thinking about using Kohl’s Department Stores.
Sincerely,
Quincy Bissic
A very unsatisfied customer!
I work for the store here in Toledo Ohio, and I have a couple of issues.
Back in April I had an AIA event and I was to go into work after. The night before I was robbed at gunpoint. I was very upset and shaken. I had no choice but to go to the event or the company would not receive the $500 from kohls which was fine. What I was upset about was the fact I went in WITH A POLICE REPORT explained what happened and told my managers I was not in the right state of mind to work because of this happening to me and it counted against me because of corporate policy. That is just plain out wrong! Would any of you be in the right state of mind if that happened to you? I don’t think you would be.
My second issue is that part time employees can only work no more than 26 hours a week. I am a struggling 23 year old living paycheck to paycheck trying to get back into school but can’t afford it because I can only work 26 hours a week. Other places where I have worked part time and other people that I have talked to that are also part time can work the maximum of 30 hours a week. Now I know kohls is country wide and does extreamly well. I know for a fact that they can afford to give enough pay roll to stores for their part time employees to work up to 30 hours a week. Your answer may be well get another job well that is easier said than done. I can’t keep living paycheck to paycheck because you won’t give the stores enough payroll to work their employees. Please tell me how it is possible only making $9.00 an hour and working only 26 hours a week and paying all the bills i have to pay and thats just bills alone not including medications that i need to pay for as well. So please explain how this is possible.
This past weekend, my brother and I went to Kohl’s to do some shopping. We each had a $10 off of $30 purchase coupons. These were coupons that we each received in the mail at our respectable residences. Not coupons out of the paper (although it really shouldn’t have made a difference regardless).
When we went up to pay at the register, the sales associate said we couldn’t each use a coupon as it was one per a customer, we were both customers, although I was paying for his purchase that day.
I paid for my purchase and we walked to a different register to pay for my brother’s purchase. The sales associate at the different register got a phone call while we were in line awaiting our turn to pay. As I got to the register with my brother to pay for his purchase, the sales associate (cashier) says very LOUDLY, “Sorry, madam the other cashier just called me and told me you have already redeemed your coupon, it is one per a customer, I cannot accept another coupon from you!” She was really rude and unprofessional. I tried to explain that this was my brother’s purchase and his separate coupon sent to his separate mailing address. We are two different households, I was only paying for his. She made me feel like a criminal.
I guess that $10 comes out of her paycheck or so I got that impression. What business did she have calling the other cashier anyways? It’s not like they were paper coupons out of the newspapers and I bought multiple newspapers. Geez. I am very disappointed in the way this was handled and how I was treated. Obviously these coupons are a joke and mainly used to try and humiliate customers.
SOMEONE please help! I’ve been a long time customer of Kohl’s and the lack of assistance has been astonishing. I signed up for the Yes2You rewards when it first rolled out in September 2014. I’ve had nothing but problems since. First I never received the membership card, then the store couldn’t locate me, then customer service said I never applied. All of this while I continued shopping at Kohls without receiving any rewards since December 2014. I spent months on the phone and must have spoken with over 40 representatives. Most of them promising to return my call – still waiting almost a year. I couldn’t be bothered so I left it alone until now. Yet again, my “wallet” is not recognizing my rewards number which is 83338036094. I just got off the phone with Julia (8/31) who advised I had 2 rewards memberships; 1 is inactive and 1 is active. Apparently each time I shop, the credit is going to the inactive membership and no one has been able to merge the memberships. So once again Julia said she needed to escalate this to her Supervisor who will e-mail me with their findings. I advised her that I’ve heard that too many times and have YET to receive an e-mail from ANYONE. I’ve requested for someone to CALL me at 917 903 4754 merely as a common courtesy since it’s been a YEAR of trying to get a response. I’m so disgusted with this process and even more discouraged at the lack of follow up from a store I’ve been loyal too for so many years.
This is my final try before I cancel my Kohl’s charge, it’s simply not worth it.
I am handicapped and a few years ago the Woodvillage Oregon site let me know I was no longer welcome! They removed all electric chairs from the site. They replaced them with wheelchairs which they thought would be the same. They thought wrong! I have about 40% use of my left leg and 20% use of my left arm. In a wheel chair I go in circles. It seems like all other stores of any size can accommodate my needs but Kohl’s. It is sad to think you are not handicapped friendly! Near your store Fred Meyer, Home Depot, Safeway, Lowes, Kmart all have them what is up with your store?
what the h . why can’t you use kohl’s cash or your 20% off coupon on the k-cup coffee . I thought that you could use it on any thing in the store. when I get my bill of about $100.00 pay off I will shred up my card and will never step foot In your store ever again . and this is not the first time your store has pissed me off . if you buy ANYTHING in the store and pay with a check you cannot get your money back . if you do not owe them any money they can not take it off your charge couse you don’t own anything . but since you pay with a check and you bring it back they wont give your money back they give you a gift card . what a crock of XXXXX . I just wanted my money back .
thank you for your time
wanda
Kohl’s, my store till one manager don’t know how to keep Kohl’s brand dignity, I looking to buy some foam pillows for my new bed, on a day before there were on sale on the store, I buy 2 with great sale price 19.99 regular price 79.99 next day I want to buy 3 one for my lovely mother and two more for my bed, Kohls.com has the sale from 7/15 till 8/1 I talked to the manager after I check the price and noticed that has regular price scanned and explained that the item is on sale and that I purchase the same item day before and I have an advertisement were it has the price she told me that is Kohls.com and that store not match those prices and denied me the sale I have 9 years with Kohl’s and never experience so arrogant manager who sarcastic told me that her store not going to loose money given me their price I told her why she can sale to me an honor the price she directed me to buy them on line and wait to the arrival instead VERY DISSAPOINTNENT how a Manager name Karina in South Grand Prairie, TX store not honor the Brand Name of the Store and make sure customer satisfactions. I would like to hear from some one who really cares about excellence I always been loyal with Kohl’s and now I have this bad feeling and no give me wrong Kohl’s advertises an item the store has on back stage not on the sales floor they has great associates who help me to get them from the back and I purchase two on day earlier is the way who manages a store discriminates and careless about the BRAND NAME KHOL’S
Does Kohl’s not have maternity wear in their stores? In a recent weekly ad, they advertised sales for maternity tops and nursing bras – I went into a Chandler, Az location and was rudely told by a young snobby “salesgirl” that they “don’t have it” and it’s “online only.” We double checked the ad and didn’t see any fine print or any text stating Maternity-wear is not sold in stores….Once we thanked her and walked away, the girl said to another salesperson, “that lady is looking for maternity stuff….obviously we don’t have it.” Very disappointed with how we were treated and will not be going back.
First of all I am a veteran of the both the ARMY and the United States Marine, and for my first 13 years I was in the Marines serving this country in three seperate comflits and then I joined the New York army national guard and spent a year in Iraq, through out all of this my wife stayed by my side and supported me, up till this dat I have never seen her so stressed out and do not even want to do any thing, she have worked at Khols Fresh Meadows for over 6 years and never had one complaint about her job. For the pass couple of months since the new store mananger arived at the store she inform me that her and other employees have been getting harassed by the store mananger Mrs Shavonie Dwarka. My wife has been injured at this store and up till now her injury have not been taked care of. If this kind of harassment continues and no does any thing about it, I will have no choice but to take my complaint else where.
What I hate about the most with Kohl’s is they never have enough sizes in shoes or selection…I would have brought 10 pairs of shoes at the store or online in May but it does not matter if they have childrens or womens just never enough in the sizes. You pick out a cute pr than you can never get the size online as well. So than we have to go elsewhere to find shoes. I have talked to other customers in the stores when Im there in shoe dept…they say the same thing. Who ever does there buying can’t they figure out what sizes sell out faster and order more. Just because there not selling probably, isnt that consumers don’t want…because you don’t have enough of! they never have sizes or stock.
Dear CEO, my grandson just graduated HS and was online putting an application in for P.T. job in customer service. At the end of application I saw the look on his face and look at app. which stated ” sorry you are not the type of person that we are looking for” really. He graduated with a 3.2 or 3.5 from HS and is looking for a job before he goes to college to play soccer. Wow, was so upset that he didn’t answer questions up to your standard. He worked customer service at Dicks’ over Christmas Holiday and had no complaints. How do deny a person a job with them answering a few questions? I live in Warren, Oh area your store is in Niles, Oh. I am very disappointed with your corporation and their hiring practices. Thank You for listening. Carol Henderson
I was shopping yesterday on store 0275 and I had very bad time with the supervisor on duty who does not had any identification with name tag she was rude and very unprofessional I got few items from clearance 70 and 80 percent off but when the cashier was ringing me the items was not coming up on clearance the supervisor told the cashier was wrong and she was not give me for the clearance price If it was mistake from people work in that location or people place change the tag is not my problem I was expecting a little respect and appolizage from that supervisor that it is not a good example for employes ..I never will shopping again in there.. I hope the ceos visit that location…
What is up with your Kohl’s cash???? So store say it expires and other say that they were told it does not. Please let your customers know. This is not right and I believe there should not be an expiration date on them. People can only shop and spend so much in a period of time. I know since I heard that they don’t except them after the expiration date that I have changed my shopping habits at Kohl’s.
your right …some stores take the expires Khol’s cash, than the next store they don’t why even has expired Khol’s cash .they should be happy where shopping there and will be back to shop, but to go shopping a week or 2 later with the khol’s cash just may be too soon for some of to go shopping again…
Interesting reading here about all the shipping and ordering issues. Certainly convinced me not to purchase any items to be shipped. I have also read some of the complaints of employees as well, which verifies what I have been saying about Kohl’s for years. Shame on you Kohl’s for taking away those benefits. Now you fall into my “Won’t shop there anymore” categories like Wallmart.
Most of your clothing is substandard. Your items are way overpriced, for example, in the decorating department. I just laugh at stuff that goes on sale. The sale price is what your beginning price should have been. Your Gloria Vanderbilt clothing is atrocious…but of course it is everywhere. I have bought that brand of clothing last year a few times. Each time the clothing shrunk and stretched. I bought a pair of these cargo pants last fall, and the pants length shrunk badly in the wash. While wearing them, they stretched so badly that they were literally falling off my rear. That was it for the Ms. Vanderbilt/ asian sweat shop produced apparel for me and Kohls… you sell a lot of that crap. Many of your other lines stretch out too. Thin and overpriced or poor quality. Your purses are overpriced too by the way. I guess I am a baby boomer that grew up in the 60’s and 70’s when made in China was the exception, not the norm and universally meant substandard and cheaply made. Now it universally means substandard and cheaply made…. Huh. I am boycotting the crummy clothes out there from now on. Americans…wake up. Quit buying crap to save a few bucks. We are just throwing away money on junk that doesn’t hold up. You are not saving money in the long run. I Write a letter or a complain to whoever, but the dollar talks. When you start shopping elsewhere is when a company starts to listen. But I digress.
The main reason for this email is to complain about Kohl’s horrible website. I have had problems on multiple occasions getting a user id and password setup over several years. I give it a rest, then I try again. Repeat. No luck. I cannot get it to work at all. I DO NOT have this problem with other credit card companies. I was told by one your employees in customer service at a store, that I am not the only one who complains about this. Well then, how about you fix the freaking problem KOHL’s. I cannot make payments online. Just can’t do it. I have to go to a store to do it or mail it in. And it is not because you have two different logins. I go to the card login for payments. Macy’s used have a goofy set up on their site too. They fixed it. Now my bank has updated their site so I can make payments through them. Whole brand spanking new cool website. Signed up with them already. It was a piece of cake. Your website is so atrocious that I give up. I am almost finished paying my card off and suffice it to say that I will not be using your card anymore.
Not only this, I tried to locate an email address through your corporate office, and I can’t find it. I mean its there in black and white, but when I click on it, it goes away. There is a message that pops up from somewhere in cyberspace to remind people to complain about corporations. What??? When I went to Kohl’s.com to send an email, it wants me to use my online user id and password….which I can’t get in the first place. I am baffled at the computer stupidity and lack of customer service. In this day and age? I have had multiple credit breaches with other credit cards that have been publicized recently and frankly, I doubt that your card and website security is adequate. Get a clue Kohls. From a former card user.
I am writing this to say how disappointed I am with Kohls as an associate. On many levels, 1) the pay is no longer competitive and forget there raises 10 or 15 cent yearly raises no need to say more, as a result we cannot seem to keep associates especially floor associates, 2) the work load is extremely demanding, we allow people to take whatever and how much they want into the fitting rooms. More times then not there is 1 person, 2 people on a good day to keep up with misses, juniors and mens fitting rooms as well as the floor which leads to problem 3) we can’t keep up, and then we are finding used condoms, peed on clothes and floor and yes bowel movements. we are finding men pleasuring themselves with the t-shirts. These are very serious health issues that Kohls needs to take seriously. Maybe kohls corporate should come to there stores and work what they are expecting there associates to do for a month and see, it’s not working. as well as all of that there is plenty more that the associates do on the floor, trying to keep clearance sized and price pointed, of the floor or over the racks is an all day event. can’t even go into everything they expect from the floor associates, we are additional cashiers, we are expected to cover breaks. no problem the cashiers deserve there breaks also. 3) we give away the store with our kohls cash policies and even exchanges. which our customers are figuring out how to manipulate that policy for there advantage. and our return policies. My daughter said if she wanted to shop at a thrift store she would, that’s why she won’t shop there. and now you are taking away vacation and hours from your associates. No wonder associates come and go as fast as your customers.
This sounds like my store too. :-/
I am a floor associate in the men’s dept and the other associate is 1,000% right! Men poop on clothes and roll it up and put back on the shelf, I’ve found condoms that have in fact been used! We have security video of men masturbating in front of the door in the fitting room so everyone can see. The women are just as disgusting! They leave blood. From there period on the clothes including removing there tampon and putting it in the clothes and back on the shelf! Kohls cash needs to be expired on the date it states! I’m sick of dealing with customers screaming spitting on me because it expired 6 months ago and just giving it to them so they can stop making a since. I’m treated like XXXXX as well as cursed at and told “I did not ask for your fing opinion what I said is bend down and give me the ding size I asked you for and get the f away from me you stupid bi… And I’m supposed to smile and say hi after someone has just treated me so horribly! I don’t get paid enough money to even get a place to live so I sleep in my car and friends once in awhile. Kohls at one time took amazing care of us and now we loose health insurance, vacation, and they cut our hours which is why many of us do look for another job because we can’t live or even feed ourselves or children with the amount we get paid! Kohls is big on integrity! But its only integrity of those in corp! We are piss ones who built there company, we keep it going, we bust our ass daily, we clean there store, its all of the associates that keep customers coming back! You really think its because of the great sales and prices? Get a clue and start realizing that your loosing associates who are and have always been faithful to you! Why have you decided to no longer gave integrity for us???? I will never hear a reply from you. Oh your so called We are Listening meetings, we refer the name We Are NOT listening! Get a clue corp and send one of your valuable corp exec under cover to all of the stores for 2 wks, during truck as well as scratch offs. Oh and don’t complain when your the only person in the dept with one cashier when its scratch off and dollar off as well as fathers day. Let’s see how you feel when your on register plus fitting rooms with no help including customers getting pissed because no ones in the dept to help them. Will you be able to do all of these things at once??? And you can’t understand why cs score drops!! Hello!! Thanks for everyone who will read this and customers now you no what we go threw and how much kohls appreciates us.
I agree with you, and if we get sick they cut our hours. The open door policy is gone they lock us out, well i have had it with kohls i had to find other work, you would think that kohls would want to keep the hard working people, but this way they don’thave to give a raise in pay.
I agree 100% with all the above comments. At store our store in Ohio same problem, we bust our butts. No compliments, no pat on the backs to the hard workers, the slacker, they disappear, hide somewhere, complain, tell you oh I don’t do that, I can’t do that, got bad back, it’s like, then what are you here for? Manager comes around, there the slacker is bragging, then guess who get praised, oh they do nothing wrong. Get the great hours, in charge of fitting rooms, etc.
if anyone has health issues, or get really sick, bring in dr excuse, so what, get wrote up, threatened, to get fired, or told you need to make a decision about your job. REALLY? Thought when you get hired they treat you like family?
Then on top of that, you lose all your hours, go from 25 to 5-8 a week
I just complained about the same thing
I would like to say how disappointed I am in Kohl’s. I have worked there for over 7 years and just a few days ago I received a flyer in the mail that our Personnel Days and Vacation Days have been taken away! This is how you inform you dedicated employees of a change like this? You hire us with these benefits and then you just take them away after many years of service. Shame on you Kohl’s for becoming one of the greedy Corporations of America!
I accessed my W2 in January to make sure I could locate it. Now that I am ready to print my W2 I do not have access to it. My ID and password are invalid even though I followed the “forgot my password/ID” instructions. I contacted HR Corporate for assistance. The nice employee provided me with a W2 phone number which is all automatic with no human contact choice. Now I have to make a trip on my off day to the store to interrupt a busy E3 for their assistance. Shame on you Kohls for not having a choice and availability to speak to an employee for assistance with W2 access.
This is the worst company to open up any type of credit with! The customer services employees are so full of XXXXX! They don’t want to help you at all, they could care less about you trying to bring your account back to good standings after one missed payment. Please be advised that every month that your minimum payment is not payed but you still make a payment before the due date your still getting charged a late fee and the crap effects your credit as well. I truly hate this company and I regret ever opening an account with them! I say within the next 2yrs or less this company will be closing down some of their stores… Mark my word.
Dear Kohls,
I HAVE HAD IT WITH YOU! I made a payment to my Kohls charge on November 23, 2014 of $200. This payment has yet to appear on my statement despite the fact that I have faxed the information from my bank showing that you had cashed the check. This has been going on long enough. I have contacted customer service daily and all they recommend is that I wait patiently while they work to rectify this. I will be resubmitting this fax every 30 minutes until this is fixed. I am done waiting. PLEASE APPLY THIS PAYMENT TO MY ACCOUNT!!!!!!!
I took the kohls survey in Dec. In the middle of the survey I was informed that I was a Winner and I had won a gift from Kohls.I was to choose from one of five gifts. So I pick one of those cigarettes to help you quit smoking for a friend to help them quit smoking. I only had to pay $3.96 shipping fee. they insisted that I had won it for taking the survey. I trusted them. All looked like it was from Kohls websitethat everyone does the surveys at.I received the Gift and gave it away.Less than a month later I’m being charged the $119.96 for the “Gift I Won”. I called Kohls and insisted to see the manager at the store that urged me to take the survey in the first place. I met with the manager and explained everything to her and she informed me that back in October they (kohls) had a computer hacking problem of companies doing this in the middle of the surveys and I should take my complaint to the BBB. Now If they knew about this problem in October why where they still having the cashiers pushing us customers to keep taking the survey in December knowing this was still being done on their survey page? She offered me $20. Kohls cash and said her hands where tied. I told her to keep her Kohls cash and informed her this wasn’t acceptable. I have written two complaints to Kohls only to be sent a case number. I have called and left my phone number and still have not had a call back. So this is my last recourse before I close all my kohls accounts.I have spent many, many thousands of dollars in the past couple years at kohls and this is how they treat their customers? Well they must not need my money so I will find a competitors chain to spend my money. And this is all because of their neglect. So beware of surveys especially from the store that trusted…So Mr.CEO if you read this how many people does it take for you to wake up and become responsible for your employees negligence? Or have you so comfortable and you have made enough money that you don’t really care. Yes and if You want to contact me this is my case number 150116–002777
I’m extremely dissatisfied with my recent Kohls experiences. I received a gift from my sister this past Christmas from Kohls. It was too small so I attempted to return the item. My sister included a gift receipt but without the actual point of purchase receipt I could only get a store credit, which I unenthusiastically opted for. The gift receipt does not show the total price paid but the amount credited for the item seemed low so I contacted my sister to ask what she paid for the item. It was $4 dollars more than the return credit. I returned to customer service with a picture of the original receipt, the item number and total amount paid very clearly shown in the picture and the clerk told me that she must have gotten an “after point of sale discount”. At this point I had my sister send me a picture of her credit card statement with the transaction highlighted. It reconciled exactly with the amount on the receipt. The clerk refused to credit me the full amount stating that their computer was showing that my sister paid $4 dollars less than the amount shown on the credit card statement and that’s all they were able to refund.
I am livid. Kohls is clearly skimming off the top of gift returns to recoup money lost on those returns. Note that unless you reconcile the amount refunded with how much the original purchaser paid, you would have NO way of knowing the totals were not consistent. It’s only because the original purchaser was my sister and I felt comfortable asking her to give me this information that I was made aware of this discrepancy. In most cirXXXXstances this would not be the case.
I took my complaint up with corporate and they told me they have “no way of helping me”. If I had a Kohls card they could put the remaining $4 on it but since I didn’t there was nothing they could do. ARE YOU KIDDING ME!?! You have to have a card with the company to be justly recompensed?
It goes without saying that they’ve lost a customer here but I also have a mind to take this to the attorney general, better business bureau and local media whistleblowers. Kohls is stealing. Plain and simple. My advice to people returning gifts: check your gift return refunds against the original amount paid if you have access to that information. It could be a significantly different total. Then stop shopping at Kohls.
I would like to see Kohl’s stores place motorized scooters in their stores. I would love to shop in the Findlay, Oh store but due to the size of the store I cannot walk on the floors to all the areas. There are many customers that you are losing my not having this available to them. I love the store but haven’t shopped there for some time . I think it would improve your sales greatly to supply these.
Thank You.
this is what im dealing with and Iam so upset TO KHOLES DEPARTMENT STORE
My name is Victoria Maese, I’m writing ur corporation regarding a serious matter that took place on November 28, 2014 at or around 9pm in ur san Jose blossom hill store location between Myself and ur Lost Prevention employee’s . Expressing to Ur store a brief description of my understanding of what took place that evening knowing that this can either resolve this matter in my favor are it can favor the court system in prosecution.
On November the 28th 2014 at around 730 pm I interred the kholes department store on blossom hill rd. to obtain a few sales items with the intent to also return with receipt a few other purchases I had made earlier in the week from ur Gilroy store. As I proceeded to shop threw ur store I several departments I came to realize that my purse with $463.76 and car keys and id were not with me I then began to get very nerves asking and pleading to ur employees to please help me find my purse. I was very upset after going to the customer service dept. and being looked at as if I had no reason to be of importance to them and was told that they could not help me I then took it upon myself to roam ur store asking several people including ur staff on the floor if they say my purse and at that time I went to jewelry depart and was assisted by a lady whom told me I looked a little clammy and might need to go and have a set (mind you I’m liven with a severe head trauma that causes black outs and anxiety disorder with seizures ref doc) as I began to feel faint I then held on to my cart to think as I went to the girls location in store I discovered my purse and at that time had been past exhaust I then went to the customer service department to proceed with my return although at this time I was very limb and possible haven an anxiety attack I then went to the front of the store where I saw the lady from the jewelry deep and informed her of finding my purse as I went to purchase my few other items I began to see very blurry and needed air and to my knowledge went for the door not being able to stand I remember hitting the handicap switch on the door for air and from there have very little knowledge till I was approached by the san Jose police dept. reg ur store accusing me of leaving ur store without paying for my items I tried to explain as they harassed and threatened me even well paramedic were informing them of my sever medical needs . I handed them my money to pay for my items and they refused to do so I then was transported to the Good Samaritan hospital where I was given several medications and have been fallowing up with my neurologist in regards to this incident. During this time Ur lost prevention team recovered several items and with those items were items I entered Ur store with havening the receipt attention copies with this in which I would very much hope to be returned to my possession being that they belong to me. So with this I’d like to say. Thank you
Also at this time I wish to be able to truly express my deepest apologies with the assurance that I am also willing to deal with this situation and any other matters in this case in the best manner possible.
I am disappointed with the quality of the current Everyday Tee that Kohl’s sells. The ones made in China are of better quality than the ones made in Vietnam. The China tees hold their shape far better than the tees made in Vietnam. These tees are a staple of my wardrobe but I refuse to by the tees Kohl’s currently sells. Please Kohl’s, do not give up having a better quality item just to have something on your shelves at a lower price. I am willing to pay a little extra for something I really like!
I purchased a food processor from the store and it was chipped on the lip of the lid making it unusable. I was informed it was the last one in stock and so I wished to purchase a replacement top for it. I was informed by Kohls that replacement parts are not available for this item. It is an exclusive brand made only for Kohls yet you can not buy a replacement part. This sounds like it was made in China as a disposable appliance and not even worth making replacement parts available to customers. I am disappointed in the fact that I had to make 3 separate phone calls and wait on line far too long to be told in the end I have to return it to the store and there is nothing they can do. Frustrating when customers are treated with such little regard for our time. I will return it and purchase somewhere where service is much better.
I have placed almost $800 in orders from Kohls.com in the last 30 days and in the 2 shipments that I got, each was missing an item. It clearly states on the order, the packing slip and the website that the item has shipped and should be in the box but it is not. Kohl’s is seriously lacking in order checking and quality control. I have emailed their customer service department in hopes of resolving this. They need to hire some competent people that can double check orders before they are boxed up and shipped.
I have had a similar problem. Two months ago I ordered boots for the after black friday sales and they lost my order so I have been trying to get my refund for the last two months and have been told about ten times that the refund “has been exhibited” or they “sent a request higher up” to speed up the process… TWO months…. it has just been ridiculous and I am just not sure what else to do at this point…
Seems to be an ongoing problem with Kohl’s and UPS, as blatantly obvious by the posts here.
I am in the same boat, I ordered my item from Kohl’s online store Christmas Day. I understand that is a holiday and nothing ships, no problem. Fully expecting it to be shipped with 1 or 2 days, my item sat in ‘in fulfillment’ mode until 12/28. I finally contacted online customer service to see what the problem is, and why my item has not shipped yet, and when will it ship. I received a response from an agent telling my they would issue a refund for the item, and if the refund does not show in 7 days to contact them again. I was shocked, I did not ask for a refund I asked for a update on when it will be shipped. I responded and blatantly informed the agent I did not ask for a refund. Then I had to call up their # and make sure this totally lost agent didn’t cancel my order, thus delaying it even longer. After all that, finally that night it updated, and showed some information on the shipment tracking. It was 11pm when that happened, and about 2-3 hours after I had called their customer service, so I guess someone finally did their job and made something happen. The next morning 12/29 it showed another update at 6 AM. Fast forward 36+ hours and no updates on the tracking. Spoke with UPS live chat, another waste of time. Called UPS customer service, more of a waste of time because getting a LIVE person on their automated system is like pulling teeth with dental floss. At this point I’ve had enough, I go down to the store to see if the manager can do anything.
I was told by this ‘manager’ that kohl’s.com is not them, and they have no control or insight to anything with them. I said, well they have the same name, and I bet the money goes to the same corporate greed mongers. The she says “Oh well it’s a different department”, so I guess Kohl’s doesn’t know what one end of the store is doing or has from the opposite side of the store, because they ARE DIFFERENT DEPARTMENTS INSIDE TOO! All while the 2 so professional customer service agents behind the counter are laughing about this. I would not be surprised if my package never arrives and hold no hope for it to arrive anymore. If it does, it will be immediately returned to the store. Also all the Christmas stuff I bought this year at Kohl’s, like I do EVERY YEAR and MONTH, will be going back to their horrible store. I will never shop at Kohl’s again, and would advise all others to do the same.
Kohl’s has signs in their stores “complete customer satisfaction is our goal” which is a total lie. It should read “complete customer aggravation is our goal”.
Good job Kohl’s, you are rapidly joining the ranks of another HUGE and HATED store with a smiley face logo.
I am at my absolute limit. I received a gift for Christmas from my mother. it was purchased from Kohl’s.com. She had sent my a down blanket. When I received the blanket I never opened it until Christmas day. When I finally opened it the blanket had been jammed into it plastic protective covering. I looked as if someone had returned it to the store, then they turned around and resold it. When we unzipped the protective covering and held the blanket up, it was covered in BLOOD. Not just a little spot 7 or 8 spots of BLOOD some the size of your fist. I have called customer service numerous times with a different answer from ever rep. I understand that mistakes can be made but I expect when a mistake of this magnitude and absolute filth has been made a cooperation to take full responsibility and not put the customer out. I have not received satisfactory help. I WILL NEVER order from Kohls. There is no telling what diseases the person who bleed on the blanket may carry. I will be contacting ever agency I possibly can regarding this issue. Including BBB and possibly the CDC. Diseases are carried through blood and spread from neglect. A large cooperation should not have such mistakes.
This has been going on since Dec 14. Online i ordered 1ct t.w. black diamond earrings. It said 99.00 . I know that since diamonds that are colored arent the best grade but I wanted them cause its better than no black diamonds. When I recieved them they if at all were barely 1/4 ct each which puts them at or near 1/2 ct t.w. I cant get a soul to understand what im talking about is it the vendors fault or kohls fault on the description . No one wants to read the many threads or messages on this its you can return them. Well that wouldnt help me if I want a true 1 ct t.w. black diamonds . No one could see the ads anymore because they didnt have anymore or I could purchase for a higher amount 1ct t.w. black diamonds. Really I gave the numbers on earringsbut that didnt give aanyone a clue to call vendor much less check and see although one girl did see the ad and said thats what it said . Yep I know but this is after 10 or so emails. I ask for a supervisor didnt get one I wrote again and instead of girl reading the threads to see what the actual problem is she said she would get a prepaid ups to pick up no if I exchange whats telling me I wont get same thing . No one will call vendor read whats actually going on now its dec 28 and im waiting cause the girl said she would get back with me. So here I sit what I would like corporate to do is fix the damn problem . Our I can come out of retirement and run you company for you because your customer service department doesnt know theyre ass from a hole in the wall. Im apologizing for the word damn and the description of your customer service team but at this point im past nice I just hope in your top management that they can truly handle this one. Either your vendor is pulling a fast one and the ordinary people do not know what a 1ct t.w. should look like or it was a description problem with kohls ad that is not my concern but what I want is what I ordered whick was 1ct t.w black diamond post earrings. What I got was if at all a min of 1/2 t.w. please im expecting a responsive inquiry and a personal response to me. Thank you for your time
Im not sure who I need to address this to, But. I have to contact and hope that someone higher up in the company gets the message. First, I would like to Thank you for your Christmas commercial with the dad and the son going to the reindeer farm. It was absolutley precious! My 3 year old grandson loved it as well. such a wonderful way to advertise your stores. 2nd I would like to know why in the world did you make it where we could not use our coupons after they expire? I mean really???? I always shop t Kolh’s great dels especially on little boy clothes that i am always having to buy.living on a set monthly income is hard and those coupons surely came in handly. anyway. again THANK YOU for such a great commercial and for keeping it clean. Happy New Year!!
I placed an order online on Dec 8, 2014. It was shipped UPS and stopped moving, according to the UPS site, on Dec 10th. On Dec 15th, I started a complaint trail at both UPS and Kohl’s. It is now Dec 24th and I still do not have my item. Both 2 days ago and today, when I spoke with Kohl’s customer service, they assured me that UPS was delivering it today. In fact, the guy (foreign-sounding) today gave me an email address to contact if we didn’t get it. The email address is bad. I am hoping that they will make good on this order, but there is now no way to have the gift in time for Christmas. Their customer service people are not in the loop at ALL with reality.
My order was placed the day after Thanksgiving. I received an email with the subject line, “your full order has shipped”. After one package arrived, I was concerned about the other package to complete my order as they were Christmas presents. I called. Was told to give the delivery the full 7-10 days to deliver and call back on Dec. 10. Called back on Dec. 12 only to be told these items never shipped. They were not available. This is UNACCEPTABLE that I was not sent an e-mail notification of this error on the part of KOHL’s within 48 hours of the placement of the order. Then my FIRST phone call around Dec. 7, KOHL’S should have notified me then these items were not being shipped because they did not exist. Finally, the “canned”, scripted responses given to me on my phone calls (yes, that’s PLURAL) were annoying. I have let everyone I know of my disgust with your customer service.
I am appalled by the lack thereof that Kohl’s never ever responded to my complaint of racial indifference’s and unprofessional behaviors of their employees. I visited the store of Dec. 2, 2014 and at the check I did not like the attitude of the manager let alone the cashier. The cashier was native to another country. She threw my receipt on the counter instead of either handing it to me placing it inside the bag. I felt she treated me like a had an case of “Ebola” or the “Black Plague”. I looked back at her and asked her what’s her problem, as if she struggles with comprehension. I called twice to complain. I can’t even get a phone call in return to follow up on the level of service I received from the Corporate level. I also have a credit card with Kohl’s, but after this I will cut it up and never shop there again. I guess they don’t take complaints very well. I will not spend my money, kiss their behind and get disrespected. But had I retaliated to the ignorance, they would have hurried up and call law enforcement. All in all the best strategies for me to handle ignorance is to not even patronize them, nor go into any of their stores.
apparently no one at Kohls cares I made several 100 dollars worth of on line purchases
on and around 11-11-14 one of the package never arrived.. I called 11-23-14 only to be told 2 different stories, one was the package was delivered by ups, the other that the package was damaged before it left the warehouse.. I have had nothing but a run around..
still today 12-15-14.. I am totally bummed on how I have been treated…
no day I am told I am calling the wrong dept… what joke
Dear Kohls Corporate Team:
I was truly disappointed today to find my $60.00 in Kohl’s cash had expired, Since it has always been past practice to honor Kohls cash well beyond the expiration date printed on my receipt. I would be nice if you could send reminders to use my Khol’s cash in the same method you use to send me reminders of your coupons and sale ads. I would also recommend changing the name from Kohls cash to Kohls coupon. Cash never expires. I have been a long time customer, but today’s experience will likely change that.
Imagine that, I’ve received three e-mails from Kohls in 24 hrs. None however are in response to this customer experience.
I order gifts Dec 2 ; Kohls did not get package to Fed Ex until Dec 7th. It is still with Fed Ex as of Dec 14th. Fed Exp said Kohls requested them to deliver the package to USPS for them to deliver it, maybe by Dec 18th. Kohls is using 2 shippers probably to save money. This package contains Christmas gifts that I need to deliver Dec 15th… but now I cannot. 16 days is too long to wait; I should have been told of the delay!!! No more online ordering with Kohls since they are using the slowest delivery system ever!!!
I order gifts Dec 2 ; Kohls did not get package to Fed Ex until Dec 7th. It is still with Fed Ex as of Dec 14th. Fed Exp said Kohls requested them to deliver the package to USPS for them to deliver it, maybe by Dec 18th. Kohls is using 2 shippers probably to save money. This package contains Christmas gifts that I need to deliver Dec 15th… but now I cannot. 16 days is too long to wait; I should have been told of the delay!!! No more online ordering with Kohls since they are using the slowest delivery system ever!!!
“I KNOW HOW JC FEELS” SAME CRAP!!! I WILL NEVER ORDER FROM KOHL’S AGAIN, AND THE SAD THING ABOUT IT IS I DON’T THINK EVEN CARE.
MAYBE YOU WILL JOIN THE OTHER RETAILERS THAT ARE LONG GONE BECAUSE OF POOR CUSTOMER SERVICE. THANK YOU FOR THE ADDED STRESS AT CHRISTMAS.
I placed an order on line in the morning. I came back around 10pm and noted the items still in my shopping cart. I then placed the order again, figuring it did not go through or it would certainly not be in my shopping cart. However, after I did, I noticed an email from the first order. Once I realized because of a glitch in the kohl’s computer system, I placed a duplicate order, I went to your web site. it directed me to call to cancel the order. I called, and was on hold for 35 minutes. At which point the music stopped. I held on another 15 minutes. Still no response, so I called again. I held on again another 20 minutes, without a response. It was at this point, midnight and I had to go to work the next day. I then sent an email. The email was not responded to for 2 days, at which time they said the order already shipped. I explained I thought Kohl’s was responsible for the problem since there was a glitch in their system that did not remove the items from the shopping cart, as it should. They did not answer their phone when I called, leaving me on hold and then disconnecting me, and then to add insult to injury not responding to my email for 2 days. I explained the main reason I shop at Kohl’s is their history of excellent customer service. I asked for a return label. I received a response back, from customer service stating I do not have to return the items and I will get a refund on my credit card within 7 days. I was told I could donate the items. I offered to a friend that is raising 7 children on his own and really needed assistance. Today I got an email stating I had to return the item. I had not written them in between so I thought it was odd that I suddenly got an email. I replied back to the original email, and they now say basically too bad take it to the Kohl’s store. I don’t go to stores. That is the whole reason I shop on line. I have gone round and round about this and spent probably 3 hours total on this order. I called to your corporate office today and of course you are only opened during normal business hours, when your customers are working. I tried to call to the web site number, and requested to speak to a supervisor. I was put on hold for 20 minutes and disconnected. Needless to say, there needs to be a quick an mutually agreeable resolution to this problem, or this will be my last purchase at Kohl’s.
I am seriously disappointed in the product. over 200 dollars worth of sweaters that shrunk first wash in the length. It is sad that a company puts such shoddy apparel out for purchase. I am not rich by no means so I buy items that can be worn to work as well as other places. I am done, I will no longer shop at Kohls – a company that does not stand behind their product is very sad – no maybe your no the manufacturer but it’s still your product as you promote it as Kohls worthy. Worthy of what selling crap I am so aggravated !!!!!
I placed two orders, the first one was to go too my granddaughter for Christmas, she lives in California, It was delivered tomy house in Las Vegas, then I order it again and again it was delivered to my house. I have called three times one this, the first time on hold for 25 minutes, then disconnected. The second time I was told that they could reroute the second one and if they could it would be cancelled. That didn’t work, I spoke to a supervisor and he told me that he talked to his contact at Federal Express and it would be delivered to California,. If you have children or grand children and they find something that they want and you promise that you will get it for them, It’s hard thing to tell them it’s not coming. If I could drive it there I would but I’m a senior citizen and do not drive. Can someone please help me with them, I have e-mailed customer service and they haven’t gotten back to me in four days. Very disappoint in the service, I wouldn’t something like this from Kohls.
As someone who served as vice president for communications for a major corporation I recognize that my annoyance over not being able to receive an itemized statement of charges each month without going to your website will go nowhere. Nevertheless I will follow up with a letter to Kohl’s CEO kevin Mansell. I spoke with a second level manager who told me that my inability to receive an itemized bill is saving some 3,000 jobs a month. When I asked how that number was determined she continued to repeat her statement about “going green” to save jobs. I wonder how all other major retailers have not discovered this cost savings miracle? I realize that I can go on your web site to see what my wife purchased but I don’t feel I should have to. At all my previous jobs the motto was that the customer was the company’s number one priority. With that being the mission we saved many more than 3,000 jobs over whatever period you claim. I guess my sole recourse will be to encourage my wife to do as little shopping at Kohl’s as possible.
Finally I will wager that many of Kohl’s customers don’t have access to the internet to check their bills if they wished to do so. Perhaps many of the negative comments I read on your corporate website would not exist if you truly were saving 3,000 jobs per month.
So they tell you that you can’t get a statement cuz they’re “going green”, and then they spent 40 cents, plus the cost of an envelope, sheet of paper, and a plastic “merchandise credit” g/c, for a credit of 34 CENTS!! YEP!! What a waste of postage, and paper!! Why didn’t they just credit my account for the full amount (for something I ordered, and they didn’t send it to me). They gave me a partial credit on my account ($3.44) and sent me this useless 34 CENT plastic merchandise credit g/c. Stupid or what???
AS I speak, I am and have been on hold for almost 1 hour trying to get through to Kohls Customer Service in US. I have been transferred to off shore customer service over 3 times and still have not gotten my issues taken care of. I received my kohls bill and have been billed for 3 items which I never received & billed for$10 shipping which I should not have been.
Order# 836832175
Issue # 141204-067467
items not received: 94637312, 94325480, 93675622
I am due a credit of $$44.47 which needs to be deducted from my current statement. As a loyal customer I truly feel you should be able to call customer service and get through to a reliable rep who can correct the issues in a timely manner. I would like someone to contact me, as I refuse to pay for items I never received. I love shopping at kohls but dealing with off shore is a nightmare.
I think customer service is hitting the eggnog a little early! I’ve had problems with them lately too! Try contacting them through their website. Or call the CEO’s office, if you can’t get what you are due. You get results when you go to the top! Good luck!
I’m getting nothing but the run-around with an order that somehow got lost. I’ve been waiting for almost a month to receive a refund for this order, and now I’ve been told I have to wait another 7 days, then I have to re-order my items (which most are not available anymore), so then I have to find items close to what I wanted.
I’ve tried calling corporate headquarters and all I get is the run-around also. Just left on hold forever.
Lost a customer here people, and I will make sure to put it on social media that Kohl’s is a place to avoid at all costs. I will never shop there again.
Dear Kohls and Marc Anthony,
¡En nuestra clase tenemos el orgullo boricua! Celebramos la diversidad hispana, el bilingüismo, y la justicia social. We celebrate language, art, culture, and diversity, and we are proud to announce that we are planning to take our entire bilingual 7th grade class to Puerto Rico in March 2015. We are going to taste tostones, hike el Yunque, swim in la Parguera, and visit la IUPI (University of Puerto Rico). We will learn about the Taino, dance salsa, engage in service learning at a boys’ foster home, and investigate sustainable farming practices on an organic coffee farm. We will soak in la marcha y vida de la Isla del Encanto.
Our students are 7th graders in a two-way immersion (Spanish/English) program in a public middle school in Ventura, California. Our school is a Title I school, which means that the majority of our students are socio-economically disadvantaged and live at or below the poverty line. Many school trips such as this one are only available for students who can pay. We want to make Puerto Rico accessible for all of our students…all of them. We want all of them to experience the beauty of Luquillo, the history of Old San Juan and especially the heart of the people. Will you help make this amazing opportunity possible?
Our fundraising efforts have been somewhat successful, but we still need approximately $15,000. We are hoping that, Kohls and Marc Anthony, might be able to support our efforts. Please let us know how we could support your outreach and marketing. Thinking beyond our immediate needs, the boy’s foster home in Ponce would be thrilled to receive clothes from the Marc Anthony collection. Together, we can make a difference in the lives of many children as we work to support a bilingual/biliterate community that fosters cultural sensitivity and global awareness and brings people together in a spirit of mutual respect and understanding.
Thank you in advance for considering our request for sponsorship.
Con muchísimo cariño,
Danna Lomax
Bilingual Teacher
Anacapa Middle School
* S. Mills Road
Ventura, CA 93003
(805)289-**** x210*
**@venturausd.org
my daughter works for Kohls in oregon, she has had a medical issue recently & was ordered off work by her Dr. When informing her supervisor she was told that they do not except Dr’s notes per corporate policy, I’ve never heard of such a thing. I have been a working woman most of my life & this is a first. Please someone from corporate tell me this isn’t true. If it is you’d better be changing your slogan. Kohls cares?? Really?? I’d like an answer on this, are You a good retailer or a sweat shop?
Very annoying that the items advertised 32 inch tv in fact you had stand in line before store opened. Bad way to do business
Excited to have $40 in Kohl’s cash but with the holiday, I knew I wouldn’t be able to shop since the nearest store is 40 minutes away. So after making food tonight for Thanksgiving I decided to get on the computer to spend my cash since today was the last day to use it. Of course the website was not working! I could get into other sites, just not Kohl’s. Go Figure! I found several customer service numbers but no-one ever answered. Guess my call really ‘isn’t’ important to them & I’m out $40.
Disappointed that Kohl’s will be open on Thanksgiving. I’m a regular Kohl’s shopper and an MVC. I will not be shopping on Thanksgiving and will be reassessing my patronage of that store in the future. Shame that their corporate folks will get to spend the day with family, but their workers won’t. They’d better be getting some great bonuses for their sacrifice. “Kohl’s Cares”? I’m beginning to think not.
My daughter received “Registry Rewards” of $101 (10% of amount spent on her registry) from her Kohl’s wedding registry. We went to Kohls and she bought $170 worth of merchandise and paid with my Kohls card, her registry rewards voucher and a 30% coupon. When I got my bill, I saw that the $101 was never applied. After spending 1 1/2 hours on the phone with Kohl’s customer service, I was assured that not only would they restore the $101 they would increase the reward to 25% and give me free shipping plus 30% my next order. That was two weeks ago and neither I nor my daughter have received anything and the voucher is marked “used”. So basically, Kohl’s has stolen $101 from us and has not returned it. I am so upset and disappointed because I have been a loyal customer for years and I was always very happy with Kohl’s. Please take care of this and give us what you promised.
What is going on with your customer service and the bridal registry? We have had so many problems.
As a regular shopper and loyal customer of Kohl’s, I am very disappointed to learn that your stores will be open on Thanksgiving. What an injustice to your employees! You buckle under the pressure of greedy corporations such as Macy’s rather than follow the upstanding example of COSTCO? What a poor role model you are! Consumers vote with their purchases and continuing to poorly treat your employees in the end will result in less sales for you. Keep it up big corporations, you are your own worst enemies and will lead to your own demise by your greedy tactics and lack of compassion for your employees.
Kohl’s cares alright, cares for making profits off the backs of their hard working, underpaid employees! COSTCO will be getting more of my money! Way to go COSTCO and others that made the decision to close on Thanksgiving! COSTCO shows that they can treat employees right and also provide shareholder value! Take some lessons from them! Kohl’s has A LOT to learn!
One final question, will your CEO, Kevin Mansell and all executive management be working on Thanksgiving? I doubt it!
Dear Kevin Mansell, Chairman , CEO, President:
Kohl’s had my personal wrong address for bills but the correct address for ads. I received the current ad with coupons with the correct personal address, WHY? This was not my fault. Kohl’s screwed up and I was penalized. WHY?
Here’s my cutup Kohl’s charge card. I will no longer be shopping at Kohl’s. Last week,
11-13-14, I went to use my card and it was refused. Kohl;s customer service said there was a balance due of $29.24 because mail was returned. The store clerk was told that i needed to pay the amount. I did. What the customer service clerk forgot to tell the store register clerk was the card could not be used immediately. So I did not purchase $122. worth goods.
In the past I have even bought my Keurig, kitchen supplies, bedding. And of course clothes. But NOT AGAIN. Why was I punished because Kohl’s made a mistake. It’s nor fair. Up until I had paid cash for my goods, With the new coupons for using the charge I was convinced to open a charge. After 9 years of shopping at Kohl’s NOT AGAIN.
This is not how to have “long term growth and profitability” It’s time you read the online complaints and cleaned up you business practices.
as a loyal customer of Kohls I wonder how much “KOHLS CARES” when they are open on Thanksgiving Day ??? very disappointed to see that they can not honor our national holiday and give people a chance to spend time with family, friends, or just plain relax. Opening store at 6 pm or 12 midnight is NOT acceptable either…..when will the workers sleep in order to work the “graveyard shift”. Kohls needs to follow suit with other stores and CLOSE on the holidays for the entire day and night and week hours of the morning!
Why when I talk to your operators are they in Nicaragua? Wouldn’t it be nice to hire people in the US.
After 7 phone calls about the same issue, I finally got Monica in San Antonio, TX on the line. She fixed my problem in 30 seconds flat. She then fixed another problem I wasn’t going to even mention until I realized how fantastic she is at her job. She fixed problem 2 in maybe 2 more minutes. I didn’t know whether to laugh or cry! I swear if I ever have to call Kohl’s customer service again, I’ll ask for her directly. Hopefully she stays 😉
I recently got married, I registered at your store and have had the WORST experience for getting my gifts. Your website never updated itself which resulted in multiples of the same items being purchased…..that is not the half of my problems!!! Your website is XXXXX!!! KOHLS.com is the biggest NIGHTMARE to try and call and talk to someone! I am in the US and have received a different country every time I call (10+ calls made) only to get nowhere with the problems I am having! IS THERE NOT ANYWHERE IN THE UNITED STATES that can help me! I find it completely frustrating that you can’t even go into the store WHERE I REGISTERED to get help with the problems! I called about 2 weeks ago to file an inquiry as to the problems with my registry only to find that the claim number I was given is not good………….WHAT THE HELL KIND OF XXXXXTY BUSINESS PRACTICES ARE YOU PEOPLE TRYING TO PRACTICE! THIS EXPERIENCE HAS BASICALLY RUINED MY WEDDING!!! I WILL CONTINUE TO TELL EVERYONE OF THE HORRIBLE EXPERIENCE I HAVE HAD AND TO NOT REGISTER AT KOHL.COM!!! It is because of this registry that my wedding was ruined and that my new husband and I are apparently out approximately $2000.00 in gifts that our family would have purchased had your system not completely been defective! I am so upset at this that I may NEVER SHOP AT YOUR STORE AGAIN!!!!!!!! MY ONLY REGRET IS THAT I EVER THOUGHT IT WAS A GOOD IDEA TO REGISTER AT YOUR STORE!!!!!!!
I agree that the website is in SERIOUS need of HELP!! I have had problems logging on and I know all about passwords and to pay attention to how many letters, caps and not , etc…Recently I had ‘Joe’ who understood NOTHING!! Because he kept wanting to take my order. I kept trying to explain to him, that I hadn’t started shopping yet, I had no selection. So far off the reason for the call in the first place….which made it all the more BIZZARE! I eventually had to hang up. I kept it cool, played nice but HAD to hang up. I called back a few minutes later and got ‘Louie’ who was helpful and it was fine. That same evening, I shopped and had the order sent to my son’s house in an upstate NY city……YESTERDAY AND TODAY, MY ACCOUNT IS NOW IN HIS NAME!!!! How the hell does that happen..I do realize things happen, but this is not my first rodeo with this website and bs you go through…only the first time, my account ended up in a different shipping addresses name! I got MaKea (not sure of the spelling) yesterday around oneish pm..she is an angel..so kind and patient, helpful…but it is NOT for me to run around and figure this out. The effing card is in my name, ask me security questions and whatever you need to do… but find out why this happened and fix it. Please! WTF!!
I agree that the website is in SERIOUS need of HELP!! I have had problems logging on and I know all about passwords and to pay attention to how many letters, caps and not , etc…Recently I had ‘Joe’ who understood NOTHING!! Because he kept wanting to take my order. I kept trying to explain to him, that I hadn’t started shopping yet, I had no selection. So far off the reason for the call in the first place….which made it all the more BIZZARE! I eventually had to hang up. I kept it cool, played nice but HAD to hang up. I called back a few minutes later and got ‘Louie’ who was helpful and it was fine. That same evening, I shopped and had the order sent to my son’s house in an upstate NY city……YESTERDAY AND TODAY, MY ACCOUNT IS NOW IN HIS NAME!!!! How the hell does that happen..I do realize things happen, but this is not my first rodeo with this website and bs you go through…only the first time my account ended up in a different shipping addresses name! I got MaKea (not sure of the spelling) yesterday around oneish pm..she is an angel..so kind and patient, helpful…but it is NOT for me to run around and figure this out. The effing card is in my name, ask me security questions and whatever you need to do… but find out why this happened and fix it. Please! WTF!!
UPDATE! I spoke with alfonso at the (262)703-7000, the kohls.com option…and he is WONDERFUL!!! I mean he is an angel…and I should have been able to take a survey, too bad that of all times, one wasn’t offered. God bless you Alfonso, for all of your days..:)
I love Shopping Kohl’s. Great product assortment, pricing, promotional pricing, and discounts. My concern however, is with the condition of one of your stores, that just happens to be in my market. The store that is of my concern, is your Lawrence/North Andover Massachusetts store. Living in North Andover, I am located closer to the Lawrence MA facility but choose to shop at your Danvers MA store. The reason being, that the Lawrence/North Andover, MA is always in shambles,mostly in apparel. In both woman’s and in men’s, ( I would have to assume children’s as well). The merchandise is falling off of the shelves, you can’t find anything, the dressing rooms are always full of merchandise that was left for one reason or another, the store is just a mess, and no one seems to care. My wife and I shop both the Danvers location and the Seabrook NH location because of this. The other day I needed to pick up an article of clothing and thought that I’d once again try the Lawrence MA store. True to form, it was in shambles. I proceeded to try the article of clothing on (Once I spent 15 minutes going through a rack that was in total disarray) and had to sit on a pile of merchandise in the fitting room, in order to remove my shoes. I don’t think that this facility portray’s the image that Kohl’s is looking to portray. I understand that the Lawrence store is located in the poorest city in the state and predominantly minority based, but I can’t believe that this is the reason, there just doesn’t seem to be any direction. Where is the management staff, certainly not on the floor. I’m my humble opinion, the management team needs to be replaced until a team that cares is in place because this team certainly doesn’t care. Hopefully, things will work out with retail going into the busiest time of the entire year, but I have to say based on my experience over the years, I can’t believe that the condition of the Lawrence MA store will get any better. Every day, this store looks like the day after Christmas, in total shambles. Thank you for your time.
I place an order of a mattress pad, snow boots for my princess, and a couple other things. Very aggrivated because I hit the button to process it & it popped up on the screen that it wasn’t able to process the order at that time because of issues on the site. I stated all over a bit later & it processed. I received two of everything in the mail as the first order did process even though I was told it didn’t on the site. Now I have to haul everything to the store to return it. Then I place another order this past monday. I ordered an iron, leggings, shower curtain & a couple toys. I received two shower curtains in the mail today. Problem is……I paid $35.99 for the shower curtain & the back of the package has a compare to price of $30 & a retail price of $16.99. I am beyong upset about this. I am now waiting on corporate to return my call.
Plus, I received two shower curtains in the mail & was told I was only charge for one when calling kohls.com order center. Both receipts have two different order numbers on them.
So recently I had to Bryan out fit for a wedding! After I purchased the outfit online I found out I was not going to get it on time! So I called 5 mins after I placed the order. To cancel it and reorder it priority mail! I recieved a new order number and was told everything was fine and I saw the new order processing out of my bank so I thought it was fine! A few days later I went to track the order to find out the old one was still in route and the new order was never placed! I called in to find out there was nothing you could do for me and then was told the outfit I was looking for was no where in California! However I called 4 stores around me to find out it was! So I drove 30 mins 1 way to fix your screw up! On top of that the order that was shipped was wrong! Then I got to return it which was another 30 mins one way and you say you can’t find my order and I can’t get a refund because for some reason you cancelled that process! You then had my phone number and I was told I was going to recieve a phone call about the miss understanding! But instead of calling me you process the order again! Did I have the money in my account at that time I was lucky I did but if didn’t I guess that would of been my issue to since you all don’t seem to care about the little people and there money issues as long as the big corporation gets there money! So know I guess I am going to drive another 30 mins to return it and am I going to get my shipping money back that I spent probably not! My gas money to fix your screw up probably not! Think twice before working with this corporation it definitely will be my last! Oh and when I asked to talk to a regional manager I was told they didn’t have time for me they where in a meeting! So if you screw up there’s nothing wrong with that we have to just go with the flow but if you want your money everybody has to bend over backwards for you and take it up the a@@! I hate big corporations and there way of thinking! You wouldn’t be around if it wasn’t for the little people! Don’t know to many rich people that shop at your store! If I can I will be looking into a suit and contacting my DA for my county! Maybe you might listen then!
I do not have a question…I have a HUGE COMPLAINT! I placed an order on 10/1/14. The order contained 3 pairs of men’s pants. The following day I received a shipping notice e-mail that the one pair (navy Dockers) had shipped. Every time I clicked on the tracking number provided in the e-mail, all it showed was that a shipping label had been created…for DAYS, that is all that showed up. So after several days of seeing no actual movement/shipment of the pants via the tracking number, I called customer service. I was originally given an incident number and told my money would be refunded in 7 to 10 days. Numerous phone calls later (which wasted A LOT of my time), it was determined that my money had never been refunded and the original incident/case number was CLOSED!!! Someone CLOSED the case without ever refunding my money for pants that NEVER left your warehouse??? So I was given a NEW incident number and the customer service rep yesterday put through a refund (FINALLY) for the never-shipped and never-received pants. However, after all this time WAITING and all this time WASTED, I was told I will not officially see the refund on my account for about another SEVEN days!!! So now my credit card cycle is about to close (tomorrow) and I will be STUCK paying for the pants because the refund will not be officially hitting my account for “several days” (well after my cycle will close). This whole experience has been EXTREMELY FRUSTRATING. I spend a lot of money every year in Kohl’s stores and on Kohls.com, but after this horrible experience, I may be taking my business elsewhere. NO PERSON should have to go through ALL THE HASSLE I went through over the past 3 weeks getting this ridiculous problem solved.
We should put together a class action no joke!
They don’t care about our money or time!!!!!!
I tried to place an order this morning but got an alert that there was no shipping city listed. When I tried to go back and fix it, my entire order disappeared. I never received a confirmation e-mail or number but was charged. I called Kohl’s customer service to see if the order went through or not, and the non English speaking woman swore to me that it did not but offered to put the order through if I gave her all of the SKU numbers. I did not have them since my order disappeared so I asked her again if the order went through and she said no. I went back on Kohls.com and selected the order again and placed it. This time I received a confirmation number and E-mail. I also received 2 e-mails with Kohl’s cash. Weird, I only had one order. Then I got an E-mail that part of my order shipped. When I looked at the items not shipped, it was from the original order that I was told NEVER went through. I called customer service again and tried to explain this to a few different non English speaking representatives that were very difficult to understand. NO ONE could help me! They told me to return the items when I got them and that was all I could do. I tried to explain that I would be losing money because of the Kohls cash and the point of shopping online was to avoid the store. I asked for them to cancel the second order since nothing had shipped from it but the told me they could not do that. They all told me that there was no one there that could help me and they were very sorry but I would have to simply accept the order and return it all, but I could still keep my kohls cash. But that is still $20 that I am not getting back on a duplicate order all because a kohls customer service rep. lied to me. So in truth, I don’t get all of my money back. I am so disgusted as this is the second time that I have had a problem with kohls taking my money and not returning it when it is their fault, and not mine. I would like someone to fix the problem rather than apologize to me in broken English and do nothing to help.
Kohls lost my online order a month ago. I never received items and they keep telling me every time I call that the refund will take 7- 10 days. It has been a month now. Absolutely no one in customer service cares. They keep lying to me telling me to keep waiting. I do tons of online shopping and never ever experienced anything like this. Kohls stole $100 from me as far as im concerned. Really over a month to get a refund on a lost order? Kohls is terrible. Oh and none of your online customer service reps are worth a darn.
I am going through the same thing! I have called Kohl’s customer service 5 times and have 5 different case numbers and yet I still haven’t received my refund or my items. I’m out $130.00 and am so frustrated that I will NEVER shop with Kohl’s again. They should be publicly shamed for their lack of customer service. They are stealing from their customers and should be put out of business.
You have the worst customer service.We have been on the phone for over 4hrs.Kohls you su*k
(CONTINUATION) I will never return items via UPS/USPS/Fedex because no one seems to be able to reconcile items. If I shop there again it will only be with any needed returns to a store where I get an actual receipt.
Your online customer service is TERRIBLE TERRIBLE TERRIBLE..mark me another in your obviously long list of totally dissatisfied online customers. I asked a simple question of customer service which should have elicited a simple answer, nothing rocket science. So far I have gone through 4 customer service agents via email, none of them answering my question and only opening up more questions about my account, orders and returns. They are all either totally incompetent or stupid. Not one of them read prior emails and so keep asking me the same questions and giving the same incorrect information. Lesson learned.. I will NEVER NEVER NEVER
The customer service is horrific, the people who are trying to help are obviously not in this country, Was on the phone for 2 1/2 hours the other night trying to straighten a problem out, it was beyond absurd, still nothing resolved
This is the absolute worst customer service I ever experienced and considering my age, that’s saying something. I want to find out why my bill did not get paid but the jobs have been sent to another country and the people there are idiots and when you can even understand what they saying, they can only do the one task given to them which does not fix the problem. I tried to speak in short 2 sentences to tell what problem was, but was spoken over time and again. Upon telling the lady she needed to stop that and be quiet long enough to hear what the problem was, she got a rude attitude. When calling back to place a complaint, that lady transferred me to same department and then finally sent me to a voice mail which call was not returned. 2 days later, I still will not pay my bill because of the problem to begin with. I have now left a message for the CEO office to get someone with some sense to call me and address ALL the aspects of my problem so I do not have to keep going through this every month. This store needs to bring back the jobs to english speaking people and train them on how to look at someones whole account because they do not know how to transfer a call which customers should not have to do to begin with. What happened to this company and how are they staying in business with this training??
On the evening of September 15, 2014, I attempted to place an order from Kohl’s online. Unfortunately, my computer froze, so I called Customer Service to place the order. I was initially advised that they were experiencing computer problems on their end and could not help me with my order. I thought that was strange, but concluded our conversation. I decided to call back shortly afterwards that same evening. The person with whom I connected was obviously trying hard to be accommodating, but he was having great difficulty understanding me and I was having the same trouble understanding him. It took close to 45 minutes to conclude the order. Yes, I was able to place the order contrary to what I was advised initially over the phone. The order was able to be placed because this customer representative stated that in order to place the order he had to establish a Kohl’s account which he apparently did. We reviewed the order together, and he assured me that he would send my confirmation to my email address which we had repeated several times to ensure that it was correct. As I had not received a confirmation email by September 17th, I called about my order and was advised that there was no record of my order being placed. Funny….the amount for this order was then pending to be debited from my Mastercard account. At that point, I spoke with a manager who advised me to wait until just after the last day of the estimated shipping time which was September 24. On Sept 25, I called again and was advised that a claim had been established in my name in regard to this situation, but had not indication as to whether my account would be credited. A day later I received an email to indicate that after reviewing they had found no record of my order and to please send them an email with the transaction clearly outlined on my MasterCard account. This I did that very day because at that point, the transaction had now taken place and the money had been debited from my account. I called back two days later to follow up and was advised by the customer service representative that she would place an urgent on my case as I had provided the information asked for but had still heard nothing from Kohl’s in regard to the submission of the Kohl’s transaction on my MasterCard. I am really at my wit’s end. One thing is for certain and that is that I will not be letting this situation go without some kind of satisfaction. Kohl’s has my money and I have no Kohl’s product to show for it. What’s wrong with this picture? I am still waiting to hear back to ensure that what I have provided (as asked) is sufficient for my refund. Any assistance you can provide would be very much appreciated. the account is opened in my name – Sara Trotter. Meanwhile I will continue to pursue satisfaction in any way I can until Kohl’s gets tired of hearing from me and does what should have been done from the beginning and that is to credit my account.
Where do I start??? First…you are doing an excellent job with quality….pricing and customer service in the stores. HOW EVERYTHING online is a nightmare ….the last two orders have left ALOT to be desired. The first order I will take some blame for even though my email went unanswered until I again called customer service and the girl rerouted my order but could not add my promo code and gave me 15% on my next order……wow what a drastic difference. I was cut off twice….bad connection??? Could not hear me??? THEN it got worse…..I was told there was another name on my charge….
They could not give me the 15% inconvience discount and the $10.00 I was in titled to from a previous promo code I did not get on my first order….she kept telling me what I saved and made no reference to what she did not/could not do until I questioned her and again I heard about the savings…..
BECAUSE of this terrible deceit on her part only doing what was easy or what she chose I was forced to adjust my order ….then she wanted my whole charge number……not my email or the previous order lookup…..she insisted….I was VERY uncomfortable and wanted to speak to a manager…….. SURPRISE…..I got my additional discounts and she only needed the last 4 numbers of my charge….Thank You Mary ….but the fact remains that I spent 1 1/2 hrs plus for my order. Not what I would expect from Kohl’s. Being in retail for many years I am sure this is something that needs to be looked into so we can receive the same service online as the stores…..I would have been more understanding IF she would have told me she was having problems and not railroad through it repeating my savings and not what I was over paying. I thank Mary for listening, checking and correcting the mess…..3 strikes and I will reevaluate who I shop online….I also question why we can not free ship to the stores for pick up as many do……TY…..I do hope I was of help to the problem you are experiencing.
I love the Kohls store in Apex, NC. The customer service is always amazing. I cannot say the same for their online department. My TV died this morning and my 2 boys would like one for Christmas. I looked online. I saw one I liked, but it was not available in my area. I put 3 in my cart. Next to the item it said some items are excluded from discounts. I clicked on the link and Samsung was not listed. I went to check out, put in my 30% off coupon and it told me it was excluded. I talked with an associate via phone and she said it was an error and she would bring it to someone’s attention. She also said ” I’m sorry, we don’t discount TVs”. The Kohls in my area would have found a way to compensate me. This promoted me to call back to speak with a manager. He told me the same thing. I suggested they just write we don’t discount TVs to avoid there being any errors on their end. He offered me a $10 credit towards an online purchase. I told him I don’t shop online, the only reason I was making the purchase was because it wasn’t available in my area. I heard I’m sorry, that’s all I can do. NO!!! You can admit your website was wrong and give me the discount. I told him I didn’t want what he was offering. I advise people to not shop online!!
for the second time within a year the Humane Society found products with real fur from Chinese fur farms mislabeled as “faux fur”. Racoons and other animals are being skinned alive on these farms, there are numerous videos on Youtube showing this cruelty. There is one video showing a racoon which still stands up and looks into the camera after being skinned. Obviously Kohl’s does not care.
I too have been a “victim” of Kohl’s customer service. I find that most of those associates I have talked to about my issue are unconcerned and almost like they are enjoying listening to my frustration over my problem, (not all of them) which needed attention and a resolution to it, after asking for a supervisor, it was a little better but always “I can’t help you”. Finally sent an escalated email, got a call: same thing after a 45 minute exhortation no go! Again called the escalated number and finally after begging and almost crying got my monthly pymts back to normal. Kohls has lost a customer. I am emailing kevin Mansell CEO and faxing a copy of a letter from an Executive Correspondence Advisor . This letter was the straw that broke the camel’s back! Lies and little innuendoes to rub it in! Sorry all this over a payment that Kohls system did not pick up. My payment history is perfect!
Kohl’s,
You really suck, your people suck, your quality sucks, but most of all your people suck. You lie about your discounts, don’t accept your own Kohl’s cash. From now on I will call you “TROLLS”. If CEO Mr. Mansell is at all concerned there would not be this many complaints.
It dissappoints me greatly to have to take the time out of my day to send an email about a unsettling experience I encountered this morning at your Linden NJ store. But I feel it is imperative that Kohls knows what transpired today and what kind of sales associates they have working for them.
I was making my purchase with one of your sales associates when I handed over my kohls cash and a coupon not realizing the coupon had expired – the day before. Your sales associate not only practically threw the coupon back on the counter but also rudely advised me I handed her an expired coupon. I apologized and politely asked if she could honor it due to it only being expired one day. She then proceeded to yell over to another sales associate on the register next to her that “this lady would like me to honor an expired coupon.” As to say I was acting with entitlement. Much to my surprise the other sales associate chimed in with ” why would we do that…. now I have to give it to all these pople too” I was speechless that a Kohls associate would speak to a customer that way no less in front of a line of other customers. It was condenscending and rude. As I was trying to figure out in my head what had just happened, the 2nd sales associate then said “just give her what she wants” and the coupon was applied. I was not only mortified at this behavior but saddened that the man who was standing by the registers “supervising” didnt say a word. I can only assume he was a manager or supervisor as I have seen him in the store prior doing the same thing… “supervising” the sales associates on the registers.
As I collected my bag I slowly walked over to the sales associate that humiliated me and quietly said to him “you should be ashamed of how you just treated a customer” and turned to walk out. He then proceeded to once again rudely embarrass me by yelling ” I did nothing wrong you are the one who tried to use an expired coupon”
Never in my life have I ever been treated in such an insulting manner. Kohls should be ashamed of themselves for hiring such an arrogant individual. When I arrived home I called the store and spoke to a manager. I was so upset that I didnt even get anyones names! I explained my experience to the manager. She was very kind and understanding and listened to me complain for a good 5 mins. After I gave her a description of the 2 sales associates who I dealt with she assured me she knew exactly who I was talking about and would speak with them. I feel there was no reason for these sales associates to verbally attack me in the way they did. I was not irrate, I was not demanding and I most certainly did not have an attitude of entitlement – because thats not who I am. I am a good customer and spend what I feel is a significant amount of money in your store on a weekly basis sometimes. My transaction today was minimal but that isnt the point.
I felt this email needed to be sent. I wont know if these individuals will be coached or spoken to about their behavior but at least I am trying. I truely feel this is an opportunity to make sure your sales associates know that their behavior represents Kohls Department store’s reputation and not just thier own. There are plenty of people out there without jobs that would love to work for a great company and do it with respect for the customers. People like your 2 sales associates I had to deal with today do not have what it takes to be on the front line of customer service.
This experience leaves such a bad taste in my mouth I will NEVER shop at the Linden Kohls again. There are lots of competition out there with great deals AND great customer service that I would much rather give my hard earned money to. No consumer should EVER be treated in the manner I was treated today.
With all this being said I hope Kohls takes the initiative to use this experience to better a situation that went sour. I am providing you with my receipt information should you want to look into this matter further.
1256/0003/8386/0 2022XXXX
ID # 999-9081-8589-4155-8743-9616-1359
In the end, the coupon was applied. So all the unnecessary verbal abuse in between could have been avoided at all costs.
Thank you for takling the time to listen to my concerns.
Kind regards
Tara Segro
Your coupon was expired. What part of expired don’t you get? You did feel entitled. Try that at Target or Walmart or anywhere else. They won’t honor it. Stop your whining. And look at dates. That’s why they are on there. Geesh!!
Hey Melissa! wth is wrong with you??? The whole point of this, is effing common courtesy! I don’t give a rats ass that her coupon was expired. Clearly you haven’t a clue as to what respect and common damn decency is. God help us all with people like you working in this industry! (Sounds like you do and took this personally). And I can only imagine how you must make the poor people in your life feel! What if that were your mom who was embarrased and treated like that? She didn’t realize it was expired and so asked because many Kohls stores do honor them late. Regardless, they were 100% WRONG. No decent work ethics anymore it seems. You’re a raggedy ass mean troll!!! Geeee ish!!
I just called your corporate office to give a complaint about an employee in the customer service are at the store in Miramar, Fl her name is Linda (she is pregnant) lousy attitude first time I see someone in customer service so incompetent
COMPLETELY DISGUSTED WITH KOHL’S CUSTOMBER SERVICE!!!!!!!! I have been dealing with Kohl’s customer service for over a month now on a case file that was created for me all because Koh’s sent the wrong package that I ordered to the receipent. I will NEVER order anything off Kohls.com again. Can’t express how DISGUSTED I am with Kohl’s customer service.
One of the coupon codes I have didn’t work, so I called cust service. Spoke to Farah. She didn’t understand my email address or English and I had to repeat several times, she said she would order everything for me which took forever! In between all of this, silence and she said nothing until after periods of 5-10min I would ask if she was there and what was going on. After 39 min of this which should have taken 15 min like it has in the past, I wasn’t told anything other than, let me give you your order number five times which never happened. I then told her to cancel the order, silence. Then I asked for her supervisor, minutes later supervisor Christine got on the phone and raised her voice and was very rude to me and I’m so upset with the horrible customer service I was provided. I beg you to listen to my taped call (called around 9:30am- 10:15 sept 10-2014 -when I finally hung up). I’m considering canceling my card and never shopping there again. Ridiculous!! You are welcome to call me back any time!!!
Angie Dearth
I am trying to get a problem resolved and been talking to 6 different people including 2 messages to supervisors and have spoken to a supervisor. Now 3 weeks later still have not gotten the problem resolved. Called corporate and was transferred back to the collection dept. But when you ask to speak to the employee whom you have been given an ID# for it’s impossible since there are to many employees all over their company.
The lack of customer service to resolve an issue of less then $25 is not worth their time and have since closed my accounts and will never again shop at Kohl’s. I will do my best to inform all my friends of the lack of service that Kohl’s. Talking to a supervisor does no good either.
Kohl’s does not warrant my respect or business any further.
On 8/27/2014 I made an online purchase for a little over $100. Imagine my surprise when the next day I received an email with a $10 Kohls cash certificate. Never expected it. A gift. Here’s the cincher. This is Labor Day weekend. Kohl’s gave me a spending time frame of 8/28-9/01. REALLY????? I am leaving for San Francisco in three hours and I am wondering when I am supposed to spend this within three days. I started with the 800 # and went up the wasted chain of command. I ended up with Corporate, which is impossible to find unless you Google it. I was told that the certificate was placed on the calendar for that time frame. Usually Kohl’s gives you a week or ten days. I finally reached Bes at Corporate. She was very nice and understood my frustration. I have spoken to three people prior to Bes because of my frustration. Was it worth it, you ask? NO. But now I know what kind of a company I am dealing with. Taunt me and seduce me with offers and then screw me. SHAME ON YOU, KOHL’S.
I think it is unfair for Kohl’s employees to use their associate discount plus the friends and family discount and if they have one more discount if they can also use that while the customers only gets you the one how is that fair to your shoppers. And why should Kohl’s employees get to use more discount it doesn’t seem fair to all your loyal customers does it.
I would imagine they get a discount because it’s one of the perks of being an employee? Good for them.
If you only knew half the crap we put up with from customers, managers, and corporate you would change your tune sweetie.
I set up an auto payment online for $100. Three days before it was due to come out of my bank acct we had a financial hardship. I called Kohls and told the rep my situation and asked to cancel the $100 payment and to pay the minimum $26 payment instead. He told me the $100 payment was canceled so I paid the $26 online. Today, I checked my bank acct and was shocked to see a negative balance. When I looked as to why, I saw that Kohls had taken out a $100 and a $26 payment! When we saw our financial hardship coming I purposely rearranged things and planned ahead calling to cancel the $100 payment to prevent this from happening. I was told it was canceled. I had $150 in my acct to cover the next 3 days for gas or small any need that arose. Now our bank acct is negative with an over draft fee and the next paycheck comes in 3 days. This should not have happened! I called kohls today and talked to a lady rep who reversed it and said to send proof of overdraft fee and they’d reimburse it. Another lady I talked to told me it could be DAYS until the $100 posted back into my bank acct. Irresponsibility! If that first guy I talked to had done his job correctly when I called to cancel the $100 payment we would not be in this situation that I saw coming, and tried to avoid by canceling in the first place. I love Kohl’s and have spent a lot of money there finding deals, but after this experience I will not be shopping at Kohls any more. My goal is to pay off my kohls charge and be done with it.
I am going to sue!!! Customer service manager told me I am a worthless beaner even though I was very polite…. I have call recorded and he even said that it was not his opinion but the opinion of Kohls… I have a masters in engineering so kohls is crazy if they think I can’t do it and won’t do it…
I paid off a existing bill on 8-09-14, at the time of payoff, one of the managers at your call center informed me that the card would be re activated within 24 hours. 24 hours later I called back, and the customer service rep, #1151 was very rude. I asked for a supervisor and he put me on hold, only to later hang up on me 10 minutes later. I called again and informed them the card was still not active. The next agent #? (I have agent # at home) again put me on hold for a supervisor. The supervisor now tells me that the payment had not cleared and it would take another 24 hours. I informed him that I was promised it would only take 24 hours. I also informed him that I have a guarantee code from pay pal and wanted him to escalate the call.. He put me on hold for 20 minutes and then hung up me. Please follow up.. XXXXx@yahoo.com or XXXXx@empereon.com and thank you!!
I recently made payment online on 8/1 and it was not posted to my account AND AS OF TODAY STILL IS NOT POSTED. Spoke with Doris on 8/6/14 stated system problem for all payments made on 8/1 and problem would be fixed by 8/7. Not fixed as of 8/8,called again spoke with Anthony a “supervisor” stated problem being worked on and not fixed,said would stop past due call. Anthony stated the 800# I called was the corporate phone when I asked for it,is that true or was that false? FELT AS IF I GOT THE RUNAROUND EVEN WITH A SUPPOSED SUPERVISOR. DOESN’T KOHL’S NOTIFY CUSTOMERS VIA EMAIL OR MAIL TO NOTIFY OF PROBLEM WITH PAYMENTS NOT BEING POSTED AS THIS INVOLVED ALL KOHL’S CUSTOMERS WHO MADE ONLINE PAYMENTS ON 8/1?
I spoke with Anthony also, as well as Fabiola- both rude and condescending. I closed my account due to poor customer service alone. Customer loyalty sustains companies and a company should treat those customers with respect. I plan on reaching out to a few different people. I would never treat a paying client this way, it’s unprofessional.
Yes to whom:It concern at Kohl’s corporate office regarding your location in Columbus,GA 31907 I had visited your the store to return an item that was a gift.for my birthday.the item was a pajama set wasn’t my type so went to exchange my item at the cashier at the register where she informed me that I could exchange or get something else so went and picked another item out went to counter and the same cashier sent me to customer service where two individuals one was an associate and one a manager the which I have the name of the manager that was on duty stated without the person who purchased it or a Kohl’s credit card that I could not exchange my item that. Is not your policy and I think something should be done about these action thanks customer service not satisfied …
I’ve been to the Columbus, Ga store on Whittlesy, and I knew I should have put a complaint in. There’s one manager there, who is unprofessional and not very nice at all! She’s heavy with light colored hair, no class about her. It’s been many months, so don’t remember more than that. She was on duty in the afternoon.
I just watched a new advertisement for Kohl’s with a child climbing a rope, a group of children watching him below, and his coach/physical education with a gritty face telling him he can do it, the bell on top can’t ring itself! That ad brought me back to a very painful part of my life from the 60’s when one of the requirements for everyone in gym was to climb a rope.
I was one of a minority of children who did not have the upper body strength to do so. It was a devastating experience for me and the others who couldn’t do it when the rest of the class was watching and we couldn’t do it for one reason or another! We felt weak, clumsy, less than, and unworthy of the cheers and accolades that those that could climb received, some were teased as well by those that could! I think you need to rethink that advertisement and think of what it says to others who are not able to do so!
I work at Kohls and we did a survey for corporate about our managers, how we liked working there etc. I talked to almost half of the employees there and we put down a fair wage when asked if there was anything that needed improvement and of course you guys at Corporate ignored this. So when we are making 8.25 and hour and forced to go on food stamps and other Gov’t benefits you guys sit on your asses and collect huge salaries and bonuses, When will you pay a living wage ? And of course the managers are fake and lie to us about how they get no bonuses etc.It is almost like a high school atmosphere there with favorites amongst managers and employees of the month are usually the ass kissers.And people get promoted there not for hard work,but, for how much ass you kiss. And from what I have been reading online from other forums, this a company wide problem, And why do you hire so many damn employees and then cut the hours of the employees that have been there for years ? And if the store doesn’t make enough money, we get no hours,And then marking up prices, which is probably illegal.I know you guys got sued in California for it and can no longer do it there. I only stay there because of the job market I have no choice,otherwise I would’ve been gone a long time ago. You guys need to shape up or you will end up like K-Mart and Sears and we will all be out of work. How you can sleep at night knowing 80% of your employees can’t make ends meet because of this companies greed is absolutely disgusting.
Would kohls like to increase sales, improve profit margin, and grow? Maybe you should listen to what your customers are saying, good, bad, or indifferent . However when a person shares their concern the response is “I hear what you are saying but we can not make any changes. That is our policy and I can’t do anything about it.
When ask for the district managet and their number, that person cannot help either.then when you get to headquarters. As you move up the ladder they become more aloof and impersonal.
I thought the person at headquarters I was talking to sounded like a recording. So automated in response. The first words out of her mouth were this phone conversation is beingrecorded. I could not believe it! Then as I was sharing my experience, all I could hear was this clicking sound. I finally stopped talking and asked what the sound was. She was typing what I was saying. I could not believe it. If the conversation is being recorded (which were her practiced phone ettiquete, why was she typing. I felt I did not have her attention. It goes back to how she answered the phone,”This conversation is being recorded”. I asked to talk with someone else, like the CEO.
Boy was that the wrong thing to ask. CEO that is a big nooooo! Never going to happen! She is the next in line and this is the highest level there is. There is no one higher up. She works for the president. After the third time saying she works for the president, i had to ask for clarification, ” did she think I met the president of the United States”? I am only asking to speak to the CEO/ president of kohls, not Obama. ( that is how she was acting)
No she can not allow me to talk with him. She can give me someone else, a Roberta was suppose to call me back but that didn’t happen. I was not surprised. When I talked to the district manager that has no control over policy and unable to help you but offer $10.00 ( which i found insulting)I asked to talk to corporate the vp or CEO. I also shared to have them call after 4:00. Well she called me around 3:00. She would be there till 4:00. I called back at 3:58 ( by my phone) and she was gone. I was not surprised.
The ironic thing was after ,my situation I went home that night and read an article on msn ” some store trick you with fake sales.”One of the stores mentioned was kohls. Wow I thought, how fitting after what I went through tonight!
she is not the vice president, co, coo,and etc. there are several ” executive advisors” what is
an executive advisor ? The person I was talking to was cold, impersonnal, and her
monotone or automated voice made me feel she was responding from cue cards or she was from the step ford wives.
I would like to talk to the CEO, Kevin Mansell. I would like to ask some questions regarding kohls and why I and other consumers would want to continue to shop at kohls? I would like to share my views.If Mr. Mansell cares I would expect to hear from him, (hear means phone)Waiting to hear from Kevin. I hope he sounds more human ( if he even calls)
I have been a Kohl’s customer for years and have an excellent payment record. My balance is very modest. I submitted a payment past the due date and received a collection call. I was asked for everything but my blood type. Not realizing I had made a payment late I finally asked what this was about. Okay, fair enough. But when the person asked me WHY I made the payment late – and mind you it was a few days after the due date – I told her to cancel my account. Just what was the purpose of that? Would I get a coupon for the right answer? You won’t see one more dime from me on new purchases. I honor my oblgations.
Hi, i am very upset about Khol’s customer service. I just made a payment and the guy on the ph was extremely rude and not professional at all. he ask me all sort of question my bd, ssn, acc number, home address, full name, last place where i made a purchase and how much there is balance on the card. Are you kidding me!!!!!, once i provide my account number that should be more then enough, i feel insecure about this questioner, and polices. whoever make polices should think more then twice and train you agents better, they are extremely rude on ph. I feel like not doing business with you any more i do have more options available.
To whom it may concern:
I ordered from KOHL’S.COM last year and vowed to NEVER DO IT AGAIN. I forgot my vow. I will not next time! On July 16,2014 I ordered a $127.00 wedding gift for friends in MN. We live in Eugene, OR. I earned $20. in Kohls Cash and “would be receiving a confirmation of my purchase and Kohl’s cash within minutes in my email account. I DID NOT. I called the customer service reps (in India!) to ask why I got no confirmation of my order, nor any Kohls Cash. While on the phone, he emailed me 3 times: none of which have been received. I was on the phone with these yahoos for 57.52 minutes! I still have no answers and no Kohls cash. The Supervisor assured me that my purchase was on its way to the bride and groom and gave me a tracking #. Also, he gave me a number to give to my cashier when using the Kohls cash that was due to me. I was there tonight, AND OF COURSE THIS NUMBER DID NOT WORK. She also could not call Corporate because THEY ARE CLOSED AT THIS TIME. SORRY. It is 15 miles from my house to Kohls. This is going to be a 60 mile trip, just to redeem the Kohls cash they aren’t giving me! I HATE THIS WEBSITE. What year is this? HIRE AMERICANS, for Chrisake.
To whom it may concern, I have been a Kohl’s customer for years, have truly loved your store, until my husband had an issue in trying to get a credit card for your store. First of all the girl at the store, asked my husband if he had a card with them, he said my wife does I don’t. So she asked him if he wanted to sign up for one to get a discount on the items he bought in their store. She mispelled his name Msnge intead of Monge, then she asked him for his s/s number, don’t know what she typed in????since she spelled his last name wrong. Because she told him his social security number was not valid. But when you get the letter in the mail, see what it says. Well it said my husband didn’t qualify! He and I have wonderful credit, and have never had this kind of issue anywhere in our lifetime. The customer service was HORRIBLE, I was on the phone over an hour with people who are from INDIA!!! telling me here is another number to call. Then I call, and they ask me to take a survey at the beginning. So I do the survey, then they say thank you very much and hang up on me. Then I call back, get someone else, they tell me I need to call the credit bureau and take it up with them why he can’t get a credit card with you.! I said our credit is fine!!! We have owned 2 homes, but new cars, have wonderful credit and I am not calling!!! We do not need your store if this is how you are going to treat us!!! and hung up on him!! I even told the guy at one point, before I got upset, can’t you see if the girl put the wrong s/s number in, because she didn’t put his name in right? He said NO!! That is when I got very upset with him. Right now, if this matter doesn’t get cleared up with my husband soon, I will no longer shop at Kohl’s, and will let my friends and anyone I know how we were treated, since we are highly respected at other stores and finance companies!!! This was very, very insulting, and upsetting, to the point my blood pressure went up!! Hope this matter can get straightened out soon. And also that you hire compontent, and couteous people within your customer service departments!!!! Not a happy camper with Kohls right now!!!
I have an outstanding credit card bill that is 4months over due and I get called about 5 times per day 7 days per week.I never wanted the card but was basically pressured into it and this is the result I cant pay it. I am unemployed and caring for sick wife and nobody in this world has a heart or cares. I was wondering if somebody in corporate would overlook the hiring process and give me a job here in keene nh store not only to pay you back but to have a life and not be evicted from my home.Thank-you.Michael carapucci
Dear Michael, I hope by now, things are better. And Kohls took you up on your offer to work. You don’t see this everyday. Good luck and I hope your wife is better.
I placed my online order AND added a different shipping address. To my dismay, Kohl’s shipped to my billing address IN ERROR as I physically waited for the items to show up in another state. I was not aware of this until UPS sent me a notice (thank you) that the item was ready for delivery to the wrong house. I was told by UPS to contact Kohl’s to return the shipment directly to the Kohl’s warehouse for credit. No extra charge by UPS. I contacted Kohl’s Customer Service and they told me it would be done. Two days later, I receive an email stating my request was denied. So I call again. The nice young lady says “oh, I see the problem” and enters the information for the UPS pick up. Once again, my request is “denied”. I call again. I explain these items are sitting on the porch of a house I left 2 weeks ago. My neighbors moved out and I have no one local to determine if the items are still there after 2 weeks. I have no immediate plans to return. I am told by the Customer Service person in Monterrey, MEXICO they cannot help me because the “back office department” has decided against correcting this matter. I cannot speak to a supervisor and there is no other level of management to assist me. Really?? I thought Kohl’s cares, but with a customer service in Mexico denying service, my loyalty to this would be USA company is under serious consideration. Bargains or not, this is unacceptable!
After making a decision to shop at Kohl’s two days this week and bring a friend who opened up a charge card account, I feel much regret!! I was having a pretty good shopping experienced until I was rudely interrupted by Colleen while speaking to another floor supervisor about a damaged pair of shorts. She had a mouth full of gum and was loud and rude. She told me to go and buy a lint brush to clean a pair of black shorts that had food on it. She pretended that she couldn’t see the white marks on the shorts. She said, “Where, where, I don’t see nothing.” I took a picture of the stains. I couldn’t believe that was her answer to my question of asking for a discount. I asked three floor sales people to help me find another pair of shorts that was clean. They all turned me down. No one bother. Their answer we put everything out. I then headed to customer service to speak to a manager that was certainly useless. He told me that keys in the pocket causes these type of marks. I couldn’t understand because the pants never left the store. I also noticed that the other supervised was allowed to help her friend. The manager took 20 minutes to come out of his office. He was not willing to give me a discount. I don’t appreciate the rude manner in which he handle a customer who hand a cart full with items that had been embarrassed by one of his employees! I usually shop at Macy’s. I don’t get that type of treatment when I’m patronizing their business. Your new customer will be canceling her card too. She witnessed the whole ordeal, good management would have handled this better!! Disappointed with Colleen and especially the manager Ernie Agudelo. He was not very professional and Colleen was very out of line. No wonder the store is empty most of the time. They are NOT doing their jobs and they don’t care about the customers.
your surprised clothes are dirty. Customers leave everything on the floor. roll over them with your carts. spill bodily fluids from every direction everywhere, and destroy the store. we usually have one person working the misses juniors and mens floor. on good days we will have 2. we cover back up calls, breaks for cashiers jewelry and customer service, Half the time we miss our breaks. we have to clean disgusting smelly fitting rooms, wait on you guys as if we were your personal shoppers, try and fold down tables, clean up the crap left all over the place all for $8 an hour. that’s just a smidgen of what Kohls employees do during there work day. we have managers that speak rudely to there associates.
This is the second time I’ve seen your complaining…so why not get another job where you’d be happier, if that’s even possible, clearly you hate the one you have and the people too. And those you’re referring to aren’t necessarily the people on this site. Bodily fluids….really…. I realize there are some sXXXXbags, and ruin it for others, but don’t take that attitude with everyone. And wtf ever happened to decent work ethics anyway! We aren’t all like that. In fact, I help pick crap up all the time and help straighten up whenever I’m in stores, don’t even ask me why! wtf!
I have been calling Kohls Corporate office for a solid week only to be directed by voice mail to the “Operator” where I receive a recording then disconnected!!!!!!!!!!!! Similar unprofessional service in the store.
I am a teacher and one of my colleagues (who happens to be a lovely Christian woman who is kind and loving to all) told me she ripped up her Kohls credit card and will not shop there anymore. I was surprised and when school let out I went on a little shopping “binge” and shopped at Kohls instead of my usual stores. I NOW KNOW WHY SHE SEVERED HER TIES WITH KOHLS!!!!!!!!!!!! I have not been able to speak to anyone in any authority. I spent hours on hold just to speak to someone in customer service who was unable/unwilling to help me. I hear from Kohls all the time Sales/Bills etc but cannot get a return call to handle this situation. To make matters even worse………..I never get my Kohls Rewards cash via email like promised. If I don’t get some resolution shortly I will be amongst the former customers as well. I have never been more disappointed in a store in my life.
Good luck I’ve been trying to reach someone for 6 months to get my $410.00 (corporate refund) b.s.
To the CEO this message is in regard to a manager store Kohl;s in Santa Clara, CA as I saw this manager touching his lower part and other customers and associates been seeing this manager doing so often. It’s discuss it when you walk to store and happen to notice this type of behavior. Have them taken out of the store or address him that he shouldn’t been doing it at all. Gross//////.
I suffered a head injury at the Kohl’s Bayshore store in Glendale, WI. Throught no fault of my own, a vacXXXX canister rolled off the top shelf and hit me in the head causing swelling and bleeding. The response from the store personnel was slow and was something like the “keystone” cops! I had to ask for an icepack, chair and incident report. Since then, I incurred medical bills, still have headaches, and have a scar. Kohls’ risk management dept contacted me, Brenda Martinez and stated I would be compensated. That was in March. It is now June and my phone calls have gone unanswered. I have since sought legal recourse. I have years to sue! IF YOU THINK YOU HAVE MERCHANISE PROBLEMS….DON’T GET HURT! KOHLS DOESN’T APPEAR TO CARE FOR IT’S CUSTOMERS PHYSICALLY EITHER!!!!!!!! I WAS A LONG TIME LOYAL CUSTOMER FOR 35 YEARS…..BACK IN THE DAY WHEN THE GROCERY STORE WAS CONNECTED WITH THE DEPT.STORE…..BUT NO MORE.
To Whom It May Concern,
I have been employed by KOHLS In Anchorage, AK since Dec 2013 from being a Cashier to a Beauty Advisor. On a Sunday, June 1st, 2014 there was an incident where a Diamond ring was stolen and switched out and at that time there was a Jewelry associate assisting the thieves. I on the other hand was behind the Jewelry counter since Beauty and Jewelry share registers, I was at the registers doing my daily duties and a customer had come up and asked me If I could change the battery in her watch. I had told her, Yes and that I would get someone to do it for her. So, I turn over and tell the Jewelry associate that she has a customer waiting to get her watch looked at. She comes to grab the watch and for a split second, she left the customers with the Diamonds unattended, and not just 1 diamond but she let them look at 3 at a time. As she grabbed the watch, she tells me to go supervise them. But the switch had already been made according to the LP. So after all that suspicion through the cameras, the LP comes through the Jewelry department and shoves all the Diamonds back into the case. The customers were baffled and had no idea what was going on. But I sensed that there was something fishy going on so I asked the Customers if they would like do a credit application and while LP is watching, they applied for the app and get denied and leave. LP had asked me if they bought anything and I said no, but I got their names. So that helped them get a better clue. So, LP checks the case that the diamonds were in and takes the diamond tester machine to the 3 diamonds they were looking and 1 of them happened to be fake so that’s when he confirmed that it was switched out. He then calls APD and so on. At that time, my store manager comes yelling at me and telling me I shouldn’t have taken out so many diamonds at a time and that I am not supposed to be helping jewelry and of course this is humiliating because there are other customers around looking and watching. And me remember I am at work and he is my manager, I just go back to doing what I was doing (my job). So then Tues, June 3rd 2014 hits and I come for my opening shift, I get called into the office and the store manager tells me I am terminated for insubordination because a week ago, He (Chad Hoene) had spoken to me and my Beauty coworkers about our numbers being down and that we should try harder in selling and to keep away from the Jewelry associates and don’t involve ourselves with them because it’s causing distraction to our sales. Now, had the Diamond not been stolen I probably wouldn’t have got fired. It pathetic that he used the excuse of “insubordination” for my termination. When he told us to keep away from Jewelry associates and not to help them, was I supposed to ignore that woman who came up to me for assistance with her watch? I was trained to help any and every customer. I am very aware of the yes we can policy and I was not going to turn down the customer because if I did, and for an example: that customer filed a complaint on me for not assisting her, I probably would have got fired because it’s always customers first. And I just don’t understand because when the jewelry department is short of people or they need to take breaks and lunches, we have always been ordered by the managers and store manager himself to give them their breaks, and that means while they’re away, I am showing jewelry and ringing out their customers. Had not I been in the jewelry department, the Diamonds were bound to get stolen because there were 3 out there at a time and the Jewelry associates are trained to know that you can only show 1 diamond at a time. The jewelry associate had informed me after the incident, that those thieves had came in the night before to look at the same case and diamonds. For all we know, the associate probably was showing them more than 1 diamond at a time and that’s probably why they felt comfortable coming back again. I just don’t think that it was fair for them to terminate me at all and since they did terminate me, why didn’t they terminate her? I didn’t take the merchandise out of the cases. I didn’t touch any of the merchandise. I was just present and I get terminated? It’s ridiculous. I honestly think that the Chad Hoene (store manager) was taking it personally because I’ve always had a feeling that he just didn’t like the beauty associates. I mean, his reason of terminating me is not even reasonable. At this point, I am now going through hardships because I am unemployed and have bills to pay. It makes no sense.
To Whom It May Concern,
On May 13, 2014 I purchased two, So brand two piece bathing suits at Kohl’s in No. Kingstown, RI to take on my short vacation to Florida. On the first day of wearing one of the suits, the plastic clasp holding the top together broke and left me standing there with my breasts bared. I proceeded to my hotel room to change into the second suit and went back to the beach. The first hour of wearing the second suit the same exact thing happened leaving me standing there with my breasts bared again. To say that I was humiliated would be an understatement. I went back to my hotel room where I stayed for the rest of the day because I was to embarrassed to go back to the beach where everyone had seen me topless. That evening I was forced to go shopping to replace the only two bathing suits that I brought on vacation with me.
I am a very loyal customer in your stores, but this incident leaves me to believe that your clothing is inferior. I can understand if it was just one of the suits, but both of them breaking is simply unexceptable. I know your probably thinking that I crammed a pair of double D breasts in to a size C top, but to set the record straight ( not that its any of your business) I am a size A.
This whole incident was not only humiliating to me it also forced me to lose my time on the beach with my friends and I spent my night shopping, spending money I hadn’t budgeted for.
I simply refuse to go back to the store to return these defected suits. I highly recommend the buyers in your company spends more time going over the quality of your merchandise the clips on these suits should be metal. I cant imagine how many other people bought these suits that will experience that same thing!
Swimwear 669322671833, 669322671789
Sincerely,
Patricia Harris cndoubXXXXX@aol.com
This morning I tried to log on to the shopping web site. It would not accept my password, so I ask to reset it. The one that was emailed to me did not work. I leave for work before you open customer service, so I tried on my break to find out what was wrong. The call took longer than my break. If you call customer service about a password as you suggest, you get transferred to someone who can help with passwords..twice the hold…bad bad customer service. They sent me four passwords I was trying to log on to my account at work. None of them worked. I called again tonight for a supervisor, another long hold because I wasn’t given a supervisor and the cs person who answered the call knew I had asked for one, so another hold. I get a supervisor who could do nothing but send a request to tech support. IT IS NOT MY COMPUTER as you keep suggesting. I tried this at home using Chrome, and I tried it at work using Explorer with the same results. The icing on the cake came when your email response to me was to call customer service. Do you realize how bad it is to send people in circles when they have a problem? or do you care?
To ceo John Mansell,
I am a very disappointed kohl’s employee, my id# 2441487, I did a transfer from Kohl’s fresh meadows, ny and moved to Georgia for family reasons. I contacted an agent for an apartment, moving etc, everything cost me a lot of money, I put in the transfer to one of your store in Stockbridge ga 30236 because the apartment I found was just a 15 minutes walk (i do not drive )only when I got to the store in Stockbridge Georgia I was told that they are over staff and there is nothing they can do for me, leaving to seek out another store which is 40 miles from my apartment, and have to pay $70 a day for taxi fare, which have me now lliving like a pauper Barely surviving.which in my opinion is very wrong, am working 14-15 hours a week , very much less than what I was working in new york. Please I need something to be done.
Thsnks very much for a speedy solution
sincerely
Aliena Thomas
Dear Kohl’s
My last three orders have been wrong. One order I was missing an item and I’m still waiting for the money. And it’s been a month then a purse was ordered for my mother’s day present. Waited a week to get it wrong color then called your customer service. I wanted to just send it back to get the right one but no the guy told me I had to drive 45 minutes to return it. Then I had to reorder it wait another week for it to get here and yep wrong color again. Then I called again to complain and the supervisor that I was talking started chewing me out. It’s not easy dealing with people complaining every day ect. I’m so not happy no purse no money back wasted time, wasted gas wasted every thing. This is why I stopped shopping JC Penny’s I guess not going to shop here anymore either. Which is a shame I have three kid’s who are going to need back to school everything. I guess just going to go to elsewhere. Oh an by the way Thanks Kohl’s for ruining Mother’s day for me.
My name is Anthony Rivera. Employee number 222769, I worked at the Wallkill Store 0505, in Middletown NY. I (verbally) resigned from the company over 2 weeks ago to one of the store managers (Lindsey).
I am on my Honeymoon and received a message if I wanted to work today.
My last few months at the store was horrible experience and do not want any further communication with anyone from Kohl’s.
Anthony John Rivera
number s/b 2252769.
I want to make a complaint against the Kohl’s on 14 Main Ave. in Clifton, N.J. I was ther on May 1,2014 at approximately 2:00 p.m. I went to the register to check out, I bought a T-Fal cookware set for my nieces shower. I neede to get this item off the registry. The young lady helping me didn.t know the procedure for the transaction. She was so sweet tried to get one of the managers but this woman came asked for the registry number and failed to help and walked away. this young lady continued to try and help me and she went to customer service for me. I recently had knee surgery and she was willing to go above and beyond. She came back and said I had to go to customer service myself so she walked with me to steady the box. By this time my knee was stiffing and standing was becoming difficult. We get to customer service and still the ladies there were confused, The floor manager Omar standing within 10 feet of me refused to show the girls what to do. I took my cane and walked toward him and walking away he said they will help you and I told him I had surgery and can’t stand much longer and they meaning customer service didn’t know what to do. Omar blatantly ignored me and left. I am so angry that a manager whose roll is to assist workers and customers would walk away and not show his workers. He displayed very poor managerial skills and doesn’t deserve to be in that role. I know his name because I insisted on knowing for this complaint. I hope that if I ever see him in this store he is doing more than standing around the registers and chewing gum. Please Kol’s give this man a refresher course in management.
Thank You
Mary Fran Simmons
I was in Kohls in Summerville, SC on Friday 25th of April this month. I was waiting in line at the return desk. There was a line full of people more like 5+ standing waiting to return. There was only one person doing returns and not one did she call for help. That was ridiculous being that it was on a busy Friday. I was very unhappy with the service. Not only did I stand in line but I also spoken to rudely by the store manager. She came out the office and the first comment she made to me was quote “Look at me like that again.” I was in shock to hear Rhena the store manager speak like that to me with a line full of people. She had a straight face and everyone look at her in shock. I think that was very unprofessional for a company and she should be fire. I love Kohls but due to that rude remark to me I will no longer be shopping there and I will be canceling my card soon. I have made everyone on my social network aware of this rude store manager.
To Whom It May Concern
I returned and re-purchased for a different size (on my kohl’s charge card) . When I got home tried on and was too large . When I went back to return all it couldn’t be put back on my charge because of the way the first return was handled (that’s what I was told) . Let me add
that a department manager was called over to assist the very nice young lady that was helping me. Well she was the nastiest and person that I have ever run across in my retail experience she was telling me I didn’t have my original receipt as she was holding all my receipts in her hand that’s when I knew we were off to a good start. I would just like to add that I worked management in retail for 25 years. So it got to the point that I ignored her and turned to the young lady that was helping me and said it would be ok to send me a corporate check I just wanted to get out of your store. This way I can deposit the checking my bank and pay the $48 that couldn’t be put back on my card. Well I was sent a merchandise credit , I called the 800-837-0302 number only to be transfer to another person who could not help me and gave me the same number I called to start with. I am being forced to use the $48 in your store because of an error made by one of your employees. I find this whole situation very disturbing and wrong. I will say that once I pay my balance off on my card I am going to close my account with Kohl’s.
Patti
Barnegat,NJ
Khol’s .com Order # 1049061724 Where is my 170.00 Kohl’s cash and where is the table that goes with the order? I tried Customer Service,that was a total waste of my time. Thanks.
Very frustrated with Kohl’s customer service. On April 10th I went into Oak Creek, WI store to purchase a flat iron. It was out of stock. So I tried to purchase from Kiosk, it wasn’t working so associate made call to order over phone. It took over 30 minutes to place order. Guy I dealt with was rude and wouldn’t give me confirmation number for order, he said “I will email” and hung up. So long story short..no confirmation but payment is pending. Contact customer service they can’t find order. They want me to wait a few days for pending payment to go away and then reorder item online, send them order number and they will adjust price for the discounts I had used. What a hassle. I just want them to send me my $10 Kohl’s cash back. But I was told they can’t do that. What?? Not happy. I have been shopping at Kohl’s for years, I buy all my clothes there for myself and family. And they won’t give a lousy $10 bucks. I should get more for the aggravation, treatment and hassle.
Poor customer service at 13725 Foulger Square, Woodbridge, VA 22192, United States. Fitting room attendant told me to “make sure” I return all the items that I’m not buying on the rack which I always do every time I try some clothes on. But she didn’t say that to other customers who entered the fitting room. Customer service rep was very rude. She didn’t say hi. Returned a pair of shoes that’ were purchased online. Had my receipt with me but no box. She asked for the box and she was shaking her head because she had to type in the style number of the shoes. (More work for her). She gave me my refund and still didn’t say anything. You are going to lose business because of these employees.
To: CEO John Mansell;
Unfortunately on April 1 I made my Kohls payment over the phone with an ACH debit using check #9379 from TD Bank. Confirmation #14040116627929.Next morning I checked my account with TD to a shock that Kohls had processed my payment of $68.00 and took the whole balance due of $2443.25 out of my checking account which needless to say has caused financial chaos for me. I reached out to Kohls customer service and was told by Jan that there was NOTHING that could be done I asked to speak to a supervisor and was told I would get the same answer from that individual but I proceeded to hold over 5 minutes for a supervisor’s help while my husband tried to get help from TD bank. No one ever came to the phone from Kohls. I believe as a previous bank employee things can be undone and corrected either through Kohls or TD. Is this not correct Mr. Mansell? I am retired and on a limited income and this fiasco has caused me a lot of pain. I did file a ACH dispute with TD bank but am totally frustrated with the lack of service from your customer service department as I only shop at Kohls. Can you please help me. Payments from my account are bouncing all over the place. Waiting anxiously for your reply. Respectfully submitted, Donna Condoli XXXX Radix Road,
Williamstown, NJ 08094 609-970-XXXXX
Thank You! You returned my money and TD returned the fees they charged me.
My faith has been restored and my account is returning to normal. Thank You again Mr Mansell. Donna Condoli
I recommend reporting Khol’s to the AG’s office. You can also sue them in small claims court. Good luck!
I place an order and on March 1, order # 920262853. I receive a confirmation a few days later that my order is ready to be shipped. I had just received an order the week before successfully so I assumed I would have the same nice experience with this one. Now mind you I was singed into my online account when I placed this order and where I had a clearly defined street address. So what does Kohl’s do? They send it to me with no address, other than 12, and my town and zip code. I went to the post office and they had already returned it. I tried to apprehend the package from various stops along the way back but had no success. So, after numerous hours and yes I mean HOURS on the phone with customer service I am advised it will be returned. I am not completely confident in the imparting this scenario to me so I ask that it go to an escalation team and I speak with a gentleman who tells me not to worry it will go right back out to me within the week and will be correct. He sends me an email confirming this. THEN I receive an email from another person confirming the WRONG address again so I call again and am assured that the shipping center has the correct address and it will be reshipped accordingly. I let a few days pass, I have the USPS tracking number in addition to the FexEx tracking number as they use Smart Post. I can see from the USPS tracking number that the package has been delivered and is with Kohl’s. So, I call for an update and they are looking at the FedEx site telling me the package was delivered. I was astounded but the lack of adeptness these customer people had. It was talking to idiots. I had to break down the story every time I called. Finally I send an email earlier this week for an update and I am told that it could take up to 4 weeks for the return to be processed and reshipped. I forgot to mention that a call prior to this told me the merchandise will be credited back to me instead of being reshipped! I explained I want what I purchased just reship it, Now at this point I am so worn out from all this I don’t think I would ever purchase anything from Kohl’s again. I wanted this merchandise prior to the 25th of March. Now I just don’t care. I would like to see if somebody inc corporate could look into this and micro-manage this issue so it can be rectified Oh by the way, I loved the opening of all these replies to me saying Hi and wow you saved $123 and isn’t that great as we all love that Merona brand!!!!). Please advise asap, thank you.
Sandy
Order Number: 925646194
I don’t know if this will be taken seriously here but this is just my first stop in my email complaint campaign. I am a long time and very loyal customer to Kohl’s. I have always ordered online with Kohl’s for many years with never an issues. Now in the last 12 months I have nothing but issues.
The first time I had an issue I never received my order. I never got a notice from Kohl’s that I would not be receiving my order, not an email or anything. It took me several attempts with their “customer” service to figure all this out and get a credit.
The second time I received some of my order and again nothing. I had to call and email again to find out oh well sorry we will give you a credit. Six months or so later I am still waiting for my credit. I have the email saved so I will send in yet another complaint and see if it gets taken care of.
Now I placed another order just about 3 weeks ago. It was supposed to arrive at my house by the 20th of March. So today I go to look to find out why it hasn’t arrived. I have a tracking number and everything. I go to track the number and the delivery company tells me well they printed a label but haven’t released the package yet. WHAT? I mean what do I have to do to get my shipments?? If I didn’t call no one would reach out to me and pretend like my order never happened? I am sick of not getting my credits, merchandise or customer service after I spend many thousands of dollars a year at Kohl’s.
I am ex-employee who left the company in good standing. I am now disabled because of a stroke in 2008. I am on medicare and disability. Because Kohl is keeping a workmans
comp open I am unable to get some of my medical bill and supplies covered by medicare paid for thus blocking the need thing a need to live. I have tried several times to contact the right department at kohl’s to get them to close the workman’s comp case, with no response. I just want to talk to them to take care of this matter.
To Whom it may Concern:
I would like to share my experience with you in the fact that I feel Kohl’s made a mistake at closing my account and telling me that it was me closing it, that they had a letter from me requesting it be closed…. NOT TRUE!!!! Received this letter in the mail after making a payment on my account which had brought me to a current balance of $0.00… I have never been late, I have an MVC card and spend lots of money at your stores. The letter I received in the mail stated: Dated 2/25/2014 ” Thank you for your recent inquiry concerning your account. As you have requested, we have closed your Kohl’s account.”
This brought to my attention as to what are they talking about.. So I called the number and spoke with a gentlemen in Customer Service and explained to him that I did not close my account and why am I receiving this letter…He proceeds to tell me that if I would have called earlier that we could have kept it open.. I did not close it! Did not even know it was closed until I received that letter.. he looked up notes and mentioned something about a debt collection, that they closed it. I told him that could not be, because I have a great standing with you guys and I have good credit. He put me on hold for about 5 min came back and told me “Sorry, there is nothing I can do, the account is closed and if I wanted to I could try for another card.” Why, would I want to do this? I did not close my account…. hung up….got to thinking about knowing there has been a lot of fraud, pulled my actual account information from file and called that customer service number which is different from the last number I called.. This was on 3/4/2014…Spoke with a Gentlemen by the name of Daniel. Proceeded once again, in telling him about my situation, could I speak with a supervisor.. he put me on hold 5-6 min, came back and told me about the same thing as the last gentlemen did at the other number.. He could not help and that he spoke with a supervisor they said the letter that I wrote was being sent and that If I want to re-apply for a credit card I could because I have good standings with them.. Not anymore.. I am very frustrated at this time. I began to let him know that I am not very happy in the way this is being handled.. Why am I getting the run around and why will someone not look into this a little further… I told him I will never shop at Kohl’s again or get a credit card their because this is uncalled for.. still waiting for a copy of my letter that I supposedly wrote to close my account to arrive… 3/12/14 received mail from Kohl’s thinking it was my letter and it was a 15% of coupon for my next shopping spree.
3/13/14 called Customer Service once again to find out where my letter is that I supposedly wrote to close my account. did not get name of CSR because I was on hold once again. I accidentally disconnected the phone call. Called immediately back and spoke with a CSR named Jamie. Explained to her that I just accidentally disconnected with another CSR and had to explain again my situation. Again, I was put on hold and when Jamie came back, proceeded to tell me that the abbreviations in the computer are confusing and that the Credit Bureau were the ones that had closed my account. I lost it emotionally.. I tried to keep calm in this matter.. she gave me the numbers to all three credit bureau places.. I hung up with her and called the first one which was Equifax. I was told that they are not allowed to close my accounts, unless I have a dispute with the lendor… Very, Very displeased at the way Kohl’s is giving me the run around!!!
3/14/14 Looked up the number to which I thought was Kohl’s headquarters trying to get to the bottom of this. This is AFFECTING my Credit with the Credit Bureau!!!!! I wound up getting the same Customer Service department that I have been trying to get answers from in the beginning… I spoke with a CSR named Patty. Again, had to tell the situation of what was going on. I was put on hold, as usual. She came back on the phone and told me that she has a supervisor reviewing my account, that they needed to speak with the employee that entered in the information and that I would receive a phone call back. I informed Patty, that I will give them until March 21,2014.If I do not get a phone call back and this situation resolved, I will be contacting someone that will get it resolved for me.. I also explained to her that this has taken up my time from work, my emotional status and the stress of having to get it taken care of is not okay!! If you as the CFO,CEO, or COO remotely have an understanding of business you would take care of these issues immediately.. I am not going to take the way I have been treated lightly!
Sincerely,
Correna Genders
What hypocrisy, Kohls has a “green Kohls” section on their corporate website, yet are probably the biggest polluter in my area. Conspiring with the Detroit Free Press, Kohls has chosen to demonstrate their ecological stewardship by vandalizing my driveway with pink plastic bags stuffed with ads every Sunday. Arriving unsolicited, in the summer they are a simple annoyance, you simply walk to the end of the driveway and pick up the garbage left there. The fun really starts when the snow flies. Not remembering this unwanted gift cost a snowblower earlier this winter, as the chunk of frozen newspaper was analagous to hitting a brick with the impeller blades. Again this Sunday, not remembering its possible presence or having energy to comb through 6 inches of snow to look for it, I again found it with the snowthrower so that my yard and the street are festooned with confetti, too small to pick up. In a month or so, the snow will melt and my entire community will be treated to, literally ,hundreds of pink plastic bags laying where the county plows left them, some will be ruptured and empty, their contents blowing in the wind. Others will hold together well enough that we can pick them up from our yards, off the beach or fish them from the lake. So congratulations Kohls, your lust for cheap advertising has revealed you for your true self, a short sighted, profit seeking pillager of the environment. Its 7 degrees outside and I have to go clean your plastic out of my snowthrower, more weather coming tonight.
I would just like to make sure that someone is aware of my situation, I contacted customer service and the number is140301-007682 …Here is the deal, I got married in 2010, I bought a ring at your store, within a year or so the 1/2 crt diamond fell out, lucky enough I was able to find in wash and was given a new ring from the kohl’s store in Wausau WI…now here is my other issue, within a year the diamond fell out again and now my beautiful ring is hideous looking and I do not even want to wear it. I am so disgusted and disappointed that I will be posting this and pics to my over 400 face book friends and also telling everyone that I know that I would never buy a piece of jewelry from your store ever again. My husband is beside himself because this is the ring that basically we had to take because of issues two previous rings that we bought one was even cutting my finger and the next time I was in there it was for sale again. I don’t know what you can do to compensate us for this very unfortunate incident, but I planned on passing this ring along to my daughter when I pass. My mother has had her ring for over 50 years and the stone never fell out, I have had it 2 times same ring from your store. I am posting pics to your site if I can or if you want them, please email me back because I do not see a place to attach them, anyway they will be seen by many if this issue isn’t resolved! How would you feel if your ring lost diamond 2 separate times???
I will NEVER spend a single penny at Khols again and will tell everyone I know not to as well. I am still waiting for a refund on my Christmas shopping that had “guaranteed” before Christmas delivery! After several rude associates and 55 minutes on hold for a manager (who I never did talk to I couldn’t get one to even pick up my call 2 previous times) I am once again waiting 7 days for my refund. Hummm…. I bet in 7 days ill be back on the phone trying to get my money back. THANKS KHOLS for ruining my families Christmas and talking in circles when I to try and get answers. After reading everyone else’s comments I know I am not alone, sad!
Omg! I am currently going through the same exact issue! I’ve been waiting for a refund of $33.97 for a Christmas gift I ordered and never received! Many emails and phone calls later, ask no refund. Wüst site and customer service ever!
*worst store … angry typing gets me every time
WOW! Now I know after reading everyone else’s comments, I’m not alone! I’m getting the impression the CEO doesn’t care about his customer’s or these comments for that fact otherwise it would be showing at the customer service level.
I ordered a coat for my daughter online before Christmas with a gift card…no big deal. Well two days before Christmas Kohls cancels my order!! Who does that? If the item is not available, then why can I select it to put in my cart, Kohls? So they say give them 14-30 days for a refund…OK, sure. It is Feb 11 and I still have no refund. I emailed Kohl once again and now they want my gift card number I used and an address! Don’t they have this from the canceled order and why are they asking me this now?? BAD customer service. You wont last long at this rate. Just reminder referrals/word of mouth is the main source of business.
Placed order on 12-31-13. Used Kohls cash, gift cards, and the balance on my Kohls card. One of the items was cancelled. Rather than just credit back the cancelled item back on my Kohls charge they decided to place the funds back on my gift cards and Kohls cash. I had already thrown away the gift cards and kohls cash since the order was placed on Dec 31st but they didn’t cancel the item until Jan 2nd. I called January 3rd and explained that I had already thrown away the cards and was told that they would have to put a request in to have them reissued. Called again on 1-15-14 and talked to Lewis. He told me that the previous person had not completed the request on the system and that he would get it sent and follow up in another week or so. I called again on 1-29-14 and talked to Yara. She told me that the gift cards have been processed already and that it would take 15-30 business days. Called back again on 2-20-14 since I still had not received anything. The service rep I talked to today kept trying to tell me the items I had returned at the store were my credit ! I finally asked to speak to a manager ! Talked to Aldo today. He said gift cards were sent but there was no way get them reissued other than open the reference number AGAIN ! He tried to do a manual credit on my account, which the system wouldn’t let him do. He also told me in the conversation that they can not call the dept that handles these issues it all needs to go through a computer. I just spent $ 300 last night at Kohls and I am seriously thinking of returning it all. I have spent WAY TOO MUCH time trying to get this resolved !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I ordered two items on Dec 3 – they were shipped late and arrived separately. The first item was completely the wrong item. I called Kohl’s customer service and was told to return it to the store and I would get a refund for $11.00 for my trouble and to cover the cost of item I should have received. Now, on January 17th I still have not received this refund. On top of that, the second item that arrived was damaged, so I returned it an placed an order for a replacement. The replacement arrived and was the wrong item. I called and placed an order for the correct item, and again the same wrong item arrived. I called again and was met with profuse apologies and asked to place another order – the customer service person even said she’d leave a note on the order to ensure that the correct item was sent. Guess what – wrong item again!! I called customer service and asked to speak to a supervisor, but the guys at the low end of the totem pole know how to play you like a fiddle – they keep you talking in hopes that you’ll give up. I finally spoke to a clueless supervisor who explained that she made comments to the file about my situation and that I should be refunded shortly. I’m not holding my breath, but I will say that I don’t plan on doing business with Kohl’s ever again, and I don’t honestly expect to ever see that refund.
Kohl’s – you’ve lost a loyal customer, and as far as I am concerned I will strongly suggest to my friends that they not shop with you, either.
I cannot believe the heartache Kohls corporate and Kohls.com have caused me. I have been wanting a Moissanite ring forever and Kohls.com had them on sale at Christmas time. As I went to order one I became aware that my bank had $1000/day limit on my debit card. The Kohls.cpm representative advised me to go get prepaid Visa cars; 4 $500 ones as the ring was almost $2000.00 on sale from $5000.00. When I purchased Walmart prepaid Visa cards and called back, the representative told me they couldn’t take those, they needed Kohl’s gift cards. I then drove 100 miles to a Kohls to purchase the gift cards and bought the ring. The ring wasn’t shipped as promised and I was told they were having problems with the new shipping software, when, indeed, it had been shipped and delivered, without even a signature so my friends 16 year old son had thrown the box in the back of his truck! When I got the ring it looked like a $15 cubic zirconia. Upon trying to return it, I was told I purchased it with Kohls gift cards so I can only have store credit! That’s after they subtract the Kohls cas you had to spend within a week ( and the ring didn’t come for 2). The Kohls cash was $365.00. I did get $271.00 on my Walmart Visa so I am out almost $1200. I went all the way to corporate and they said its their policy…. Nothing they can do…. They understand my frustration…..and they want us to like them on Facebook? I don’t think so. Buyer beware !
PS…. It’s still me… It gets better! I just went to spend my store credit online and it wouldn’t go through. It took all the money off my card…. $1145.25, but my order wouldn’t process. I frantically called kohls.com and was told I had to spend MORE than my store credit was for! More “Sorry”s and “I understand your frustration”s….I have to say a very nice man named Alex was my Kohl’s representative, and did all he could, with his malfunctioning computer system, and after about 15 minutes was able to take back all my money plus another $3 and change. I even earned more Kohl’s cash in the process. Do I dare spend it?
I placed an order November 27, 2013 and received my order except the one and only item I needed to make my 4 year old the happiest this Christmas. December 10th I called and explained that I had not received the item in the box that it said it came in and they offered to submit an order for another item to ship and hopefully be here by Christmas Eve. I opted to get a refund instead of $19.99. I called again around December 20th to find out where this refund was and they said it could take up to 30 business days. While this was frustrating, I said okay and hung up. Today, I received an email stating my refund of $9.51 has been processed and could take up to 30 days!! WHAT??? So I call Customer Service back to be told the info I provided (the refund was supposed to be $19.99, not $9.51) would be put into my file! I asked if this was going to start the whole 30 days over again and she said no, it shouldn’t, but it may. I don’t understand why it was so easy for Kohl’s to take over $100 out of my account, but so hard to put $19.99 back in!!! I was so happy to have been able to do all of my Christmas shopping online at Kohl’s with great prices on all the products I wanted! After this, I will NEVER shop at Kohl’s again!!! This is ridiculous!! Every time I call, I’m transferred to someone I can hardly understand and don’t even get things resolved!!!! I asked for Corporate’s phone number so I could contact them if I had to call again and she supposedly did not know the number, I had to look it up online! Really? Not happy at all!!!!
Kohl ‘ s return policy is CRAPPY! I went shopping on Black Friday 2013 and spent OVER $300 in CASH. I received $60 in Kohls cash and used it later on to buy other clothes. I went to return 2 sweaters from my Black Friday purchase which was OVER $300. When I went to customer service I tried to return the sweaters but was unable to. Their customer service told me I would only be refunded $2 even though the total of the 2 sweaters was $70. They told me since I got the $60 in kohls cash that would balance out my purchase. Even though there was a sign that said.HASSLE FREE it was anything but. I do not understand why kohls can accept my cash for a purchase but they can not refund my purchase with cash under their hassle free policy. As a family of 5 kohls has just lost all of our business and I will continue to tell all of my friends. And as the saying goes, “I tell 10 friends and they tell 10 more friends” will continue to spread that kohls will not give correct refunds for your purchase. This is ridiculous to say, but my current battle fighting breast cancer was a hundred times easier than trying to get a refund from kohls. And even though corporate office will probably never read this and solve my problem at least the public will and will hopefully learn from kohls mistakes. Best of luck to those who are also trying to get a refund from kohls because it will probably never happen unless you are willing to settle for $2 back from $70 worth of merchandise.
I ordered a Jacket on Dec 31st. My order went through. Was told it would arrive no later than Jan8th. Waited until Jan8th, no Jacket. Called customer service,was told the Jacked I ordered was discontuined. I never received a email about this. Very bad customer service. I may have to take my business elsewhere. Too much competition out there. Not good service. Very Unhappy with Kholes.
I have sent the below email to the CEO of Khols twice with no reply.
Dear Mr. Mansell,
I order a Lebron James Jersey, a bracelet, and a Bears jersey on the 14th of December. I received an email confirming my order. To my surprise on the 17th I receive an email stating my order was modified the James Jersey was taken off my order with no reason given as I am on hold 45 mins waiting for customer service they modify my order again and now the bracelet will not be shipped again no reason given. Finally a CSR answers Brenda very nice and tries to help as i am telling and yelling at her how does this happen. She tells me that your systems update every 24hours I said well not this time because if I would have received the email on Sunday or Monday I would have ordered it somewhere else but now it,will cost double in shipping to get the thing here she tells me there are more Jerseys in white and she could order that one for me I tell her all i want is a supervisor which she places me on hold to have one answer another forty mins and Bessy the supervisor answers and assures me there are more white Jersey’s she will have it shipped priority mail to get here in time by now its ten o’clock at night every thing is fine. I was pleased but much to my surprise I get an email my order was system canceled at 2:41am. Its 7:45 am I am on hold with Khols once again mind you on my way to work and I speak with another CSR and she tells me she doesn’t understand why it canceled my order there are 187 in that size in stock. I say what do I do now,she says we can please the order again and see what happens I say no I want a supervisor. I get Natalie which is totally useless I explain the situation and all she has to say I am looking at it and we have none in stock. I say i want a corporate phone number and she says she doesnt have one. I say an address will do. You may want to let them over there that coporate number can googled. As I sit on hold with Khols at 8:30pm I go to website and guess what you are still to purchase the Jersey. Honestly its no longer about Jersey it is the very bad business and the worst customer service, I have every had. As I want thank for the one thing I supposed get but I will no longer purchase online or in store and this upsets me because I liked Khols.
Thank you Jeannine Pellerin
PS Please have your employees start cleaning that Warwick,RI store.
To Whom it May Concern,
I purchased a Kitchenaid mixer as a Christmas gift for my husband. When this was purchased, it was offered with a Rebate for $30.00, $50.00 kohl’s Cash that would expire if not used within a limited time frame from the purchase and also a 20% discount that I had. I sent the rebate in with the original UPC from the box as required and used the kohl’s cash within the kohl’s “use it or lose it” limited time constraints. The mixer was wrapped and placed under our tree for my husband to open. When he unwrapped the present, his face lit up seeing the box and knowing it was the mixer he has wanted. Once the Christmas running around quieted down we opened the mixer box to find a gash in the top of the mixer. Disappointed with the damaged mixer, we attempted to exchange it at the store although the store did not stock the same mixer in the silver color we purchased. The helpful representative checked all the other local stores although there were none in stock. We returned home and called Kohl’s.com customer service as the store representative suggested. After spending over an hour on the phone with your customer service department, the best they could offer was a return of the damaged mixer for a refund. This would cause me to lose my kohl’s cash and the rebate. They did offer to sell me a new one with the %20 off although I would be paying $80.00 more due to the loss of the Kohl’s cash and the rebate. I was absolutely amazed that a simple exchange for the same item could not occur. Your service Representative, Miguel employee ID 4484, told me that this was company policy and there was nothing he could do. I asked him if he thought this was fair that it should cost me more money to exchange a damaged item for the same item in new condition as I purchased it. He stated that I have a point and I was right although there is nothing he could do for me. It is extremely disappointing that Kohl’s has policies in place that appear to be deliberately designed in favor for Kohl’s to make more money on there loyal customers. I wasn’t asking for anything other than a simple exchange. I will send you the damaged mixer that has never been removed from the box for the identical item that is not damaged. Please contact me at your earliest convenience to explain how this policy makes sense and treats the customers that pay your salaries fairly. I hope to hear back from you soon as I need to resolve the damaged mixer exchange.
Receipt #999-8872-8691-6680-9180-0789-5076
Order #825952827
Thank you for your assistance,
Diane
I have been trying to get off the list you use to send e-mail advertising to for several months now. I’ve gone to your “unsubscribe” site twice and spoken with someone by phone (after long waits) twice but nothing has been done and I’m still receiving your e-mails. I demand that you remove me from all your lists immediately. If I continue to receive your e-mails I will be forced to seek legal recourse to stop this harassment.
Kevin Langdon, Berkeley, CA
I called on Monday 12/23 about this order because I received an email from ups stating that I would no longer receive my item as promised for 12/24. The associate that I spoke with assured me that the item would be received 12/24 and that ups did not know what they were talking about because it was air mailed. When I went to the post office at the end of the business day on 12/24 and they stated it still did not come I called you back again and was told that they assure me I would receive my package by the end of the day at my home address incident # 131224-024611. I did not receive my package and am very disappointed that I have spent to much money at your store in the last few months and was given the run around. This is very unprofessional. This is the second time this month, I ordered something from you and didn’t receive the product on time. This item was a Christmas gift for my mother and you can imagine how upsetting it was to not have it for her when she arrived at my house. Now I am sending this email because I have sat on the phone today for 48 minutes and still have not reached anyone in customer service. Very bad service! I would appreciate if I get a response in a timely fashion. Still received nothing! Unbelievable!
To Whom It May Concern~
I am a loyal customer of your establishment and I am saddened to bring such an occurrence to your attention. But I feel this must be acknowledged. I went to buy a couple of watches at the jewelry counter of Kohl’s and was subject to blatant disrespect and what I can only determine to be racial profiling and ensuing discrimination. I waited in line behind a jovial white woman who mused about her son and “future daughter in-law”. The two women attending her were more than pleasant and conversational. As I stepped up as next in line, the two workers jut walked away without so much as a greeting or a pardon. They just left me there to go round the counter to attend someone else. Rude- but fine, I waited. And waited. I watched as they helped multiple people who had stepped up to the counter after me. I was just left alone standing there like an idiot for twenty minutes. The two women just ignored me. Not even eye contact. Finally I turned to a passing cosmetics attendant and asked her for assistance because I had been waiting for quite sometime. She assured me she would be right over after she was finished with her current client. At least she saw me. I turned back to the jewelry counter, not 10 seconds later to see that a couple that had stepped up behind me was already being attended to with the watch they wanted already in hand. Unbelievable. Their actions were so deliberate and the only difference I could see was the color of skin. I was neither rude or loud nor demanding, I just walked away shaking and irate. I honestly never thought that such things truly happened. I always viewed them as misunderstandings or soapboxes with a “black agenda”. Now that it has happened to me and I see what blatant , intentional an action, I am befuddled. I called the Hamilton Mill (#518) customer service just to be humiliated all over again as I was brushed off multiple times. In fact they tried to make it as though my experience were ridiculous and I but over reacted. They would “talk to” the employees in record about better service of customers. A slap on the wrist. Unbelievable! I am left humiliated, deeply saddened and confused. To Whom It May Concern- this is not okay.
~ Elizabeth Hess
LadyelizabethXX@yahoo.com
P.S. If you view the footage from 12/18/2013 approximately 2:00-2:23 PM, I am the African-American women in the black medical scrubs with purple sleeves standing by the Timex watch section. I believe the footage is convincing, overwhelming and irrefutable.
Really unhappy with you right now . First order I placed Nov 30 sat for 11 days before I got notification that 3 items would not be available, 1 day later 2 more .I still have not received everything from that order. One gift was a jacket my nephew wanted . So like the knot head I am I made another order which 1 thing is shown as shipped and of course the replacement gift I got for my nephew has not even shipped. Customer service is really of no help when they have no way of really knowing what is going on. I do .. You have a huge issue with inventory control . Why is it that when you have X amount and reach X that something does not show as unavailable and I understand its the Holidays but 11 day to even notify the customer . This has really caused MANY people undue stress for the holiday what makes it worse is we are just being blown off . You have been my favorite store and I am loyal , do I not deserve better ?
I ordered clothing and shoes on December 2, 2013. I didn’t receive the order until outside the delivery window, so they graciously gave me $25 for the problem. I really appreciated this. I never had any problems with Kohl’s until this order. Well when the order finally came the shoes were not in the package. I have tried calling for 3 days now and “due to the large success due to the previous sales” it is pretty much impossible to get a person on the phone to ask about this. I sat on the phone 3 different times yesterday for 25 minutes each time and nothing. I can’t get a hold of anyone even to complain to and I emailed them and they said it could take 10-14 days for a response. FRUSTRATING!!!!!!
Dear CEO and CAO:
From: Robert Epstein
Date: December 2, 2013 6:59:11 AM PST
To: Kohl’s Customer Support
Subject: Exasperated
Dear CEO and CAO:
I am extremely unhappy and completely exasperated; I lost a night of sleep over aggravation about this. Yesterday, I made a special trip from El Cerrito to Kohl’s in Northgate Mall (San Rafael, CA) to return two pairs of new and unworn pants with tags attached and with a receipt. The pants totaled $35. plus and I used $10. in Kohl’s cash so I ended up paying $23.53 on my credit card.
Maria and Stacy both stated that I could only get a refund in the amount of $12.53 and would receive $10. in Kohl’s cash, which was completely unacceptable to me.
I paid the aforementioned amount on my credit card and I expect a FULL refund. The trip I made to Kohl’s was a complete waste of time.
If this matter is not fully addressed to my satisfaction within 24 hours, I will file formal complaints for theft with state and federal regulatory agencies as well as the Better
Business Bureau. I will also let my family and friends know that Kohl’s actively engages in theft and then I will provide reviews about my experience with Kohl’s on every
website I can find online.
I hear Kohl’s radio advertising all the time, boasting about its “hassle-free refunds.” In light of my experience, this sounds like false advertising–nonsense–to me. Moreover, on the reverse side of my register receipt, in all caps, is the same phrase: HASSLE-FREE RETURNS. The receipt clearly, explicitly states: With a receipt, one will receive
a “full refund.” I may even contact a local television station who engages in consumer advocacy for assistance and some “free holiday publicity” for Kohl’s.
No other department store I have ever shopped at–Macy’s, Sears, Penney’s, Ross, Marshalls, Target–has shortchanged me the way Kohl’s is doing. It is tantamount to theft and, I believe, unlawful.
Thank you for your prompt, written reply.
Sincerely,
Robert Epstein
To Whom It May Concern,
This will be my first and last time ordering from Kohls.com. I purchased some items for my granddaughter $150 worth of things. I only received two pair of pants, which was told the rest of my items would ship at a later date. One month went by, still no items, so I contacted Kohls, I was told my order was on its way, so I gave it some time. I called back in one month, I figured that should be enough time to receive my order. I contacted them back, I was told that none of the items were available and they would credit my account. It has been one month now and still no monies credited to my credit card. This is very unprofessional business. All of this started in August, it is now November, almost December. I am a angry customer, never again!
I ordered from kohls.com (as i often do) on Oct 23rd. When I hadnt received my shipment by Nov. 4, I looked online at the tracking info and it said it had been delivered on Oct. 31. I immediately called Kohls and was told they would open an investigation and that I should call back in a week. When I called back on Nov. 12, I was told they couldn’t locate my package that FedEx supposedly delivered. (It was clearly delivered to the wrong address since the delivery person said it was given to a person at my front door and there was no one home at my house at the time.) The person I talked to said they would credit my Kohls account back for the amount I paid and would re-order my items. Only part of my order was still in stock, so I re-ordered those items and put those also on my Kohls charge. Today, Nov 21 I checked my account and my money hadn’t been credited back yet so I called customer service again. This time I was told that I need to send in a police report and then there will be about a 3 week investigation and if it is decided in my favor it will be another 14 days before the money is credited back to my account. This is a problem for me as my bill is due on Dec 2, and I do not feel I should have to pay this. They said there was nothing they can do for me. I also called the police and they said I’d have to come in to do a police report, which means taking time off of work and driving quite a distance. It’s extremely upsetting to me that I’ve spend hours on the phone with Kohls (being told different things every time) and now I have to run all over town to do a police report AND still wait 5 weeks for the return of my money. All for an $80 order of children’s clothes which FedEx CLEARLY delivered to the wrong address. I will not be shopping at Kohls again.
I have been working with your team for over a month to get refunded for a product that I never received. The customer service team confirmed that it was received back by the third party that shipped it over a month ago but my account has not been credited back. On top of this I’ve received finance charges and late fees related to the purchase. I finally relented and paid off the full amount on the Kohl’s card. I’ve had over five conversations with customer service trying to resolve this issue and now numerous email correspondence. Can you please resolve this issue? Please email me for additional information about the order. Thank you.
To whom it may concern,
I have been trying to get my money credited back to my account for some shoes that were picked up by UPS and returned to Kohls.com for over a month now. I have called repeatedly and have gotten now where. Today I asked to talk to a supervisor and Fren got on the phone. He didn’t listen to what I had to say and kept telling me that my issue was already resolved. I am so irritated with this. I can’t tell you how many hours I spend on the phone with Kohls.com each time explaining my situation and then hearing “Well, my co-worker didn’t make a note of the call, they doXXXXented a refund request but didn’t create the refund or they created a request but didn’t submit it properly.” Quit blaming each other and get the job done! I love Kohls and this is the first issue that I have had but it is getting to the point where it will start affecting my decision to shop there if they can’t get their act together. I would like my money credit to my account ASAP. I really don’t think that is asking to much since I am out a pair of shoes and $20.03. I pay my bill on time and I would like Kohls to do the same!
Thank you.
11/15/2013
I would like to address an issue with the Kohls store located at 980 Sunbury Rd, Delaware, OH 43015. My complaint is wheelchair accessibility. I frequent many stores in the Delaware area and I have found Kohls to be one of the worst when it comes to ease of shopping while using a wheelchair. Today while I was shopping in Kohls for a birthday gift for my grandmother, I ran into a roadblock. Literally. I was in the main isle looking at scarves and seen one on a rack off the main isle and my chair got stuck in a rack of clothes and the edge of a shelving unit and my mother had to back me out of the isle. Luckily,
my mother was with me, I found that to be a blow to my independence. I always enjoyed shopping at Kohls, but since I have become more dependent the wheelchair or a cane to get around, Kohls has become a difficult place for me to shop.
I would offer the suggestion that you try to widen the isles and rid them of merchandise that hangs to the floor that may tangle in a crutch, cane, scooter or wheelchair. Have an employee training course and allow employees to use a wheelchair and go through the isles and see just how difficult it is to maneuver through the store, it may provide them insight they would otherwise not have had. Some areas of the store are great, others are downright impossible. I would be happy to offer other suggestions as to how Kohls can become friendly to those with mobility challenges.Sincerely,
Amanda Bowker
To Whom it May Concern:
I’d like to inform about a disappointed conversation today with Mrs. Ramona Castillo, HR coordinator regarding a scheduling issue. After clocking in from my lunch break (1:45 pm), I noticed my name was not included in next week schedule, so I asked her if there was an error for not including me or if there was a misspelling on my name “Yarira S”. She then asked to verify if my name was in the next page, which we did, and it was not listed nor any working hours were assigned to me for next week (Nov. 10-16). I asked Ramona if there was any reason why I was not included in the schedule, she said “it was not on purpose you don’t have any hours for next week”. I asked her if it was necessary for me to speak with Edwin Lopez (SM) and/or Holy (Assistant Manager) to correct this error, which she just said “no” and ignored the importance of this situation without any further explanation or suggestion for a resolution on this mater.
After this encounter with an HR personnel I didn’t feel valued or appreciated after serving 6 years with Kohl’s, leaving me with the only option of filing an unemployment compensation claim to subsidize the hours not offered for a part time position.
Later on, I was able to speak with Holy about this concern, she said, “the computer system didn’t recognize my available hours during the week and that I had limited availability”. I was able to clarify my flexibility in the past 6 years (unloading truck, closing, pricing, inventory, Black Friday, volunteer program, training) and my current availability to work from Sunday (all day) thru Friday from 7:00am to 3:00pm (over 50 hrs) except for Saturdays. She then suggested to come in later to see if any adjustments could be done to add me in the schedule.
I feel committed with the mission and values of Kohl’s, but today I felt we need to engage in a positive way with our internal and external customers to ensure we are giving back to our communities with talent and time.
Yanira Butler (associates# 1796757)
Sales Floor Associates
Store #1162, Oviedo, Florida
November 4, 2013
Cc Edwin Lopez, Store Manager
I am a Kohl’s charge customer. I love the Kohl’s brand. I have a marketing idea/ suggestion to share with you. With a hope and a prayer, I ask that you take time to consider it. Thank you for your time.
My marketing idea/ suggestion is to have Kohl’s open an hour early on Black Friday to Members Only! A customers ticket inside the store would be a Kohl’s charge card. For your most valued customers, you could open a half an hour before that even! This would be a great marketing tool in introducing new people to the benefits of being a card member with Kohl’s.
I know that in the last couple of years that stores have started opening on Thanksgiving night. I suspect that stores will open even earlier on Thanksgiving this year. Some people do not like this. Why not Win the PR game by openly advertising that you are going to be paying your employees $2 more an hour for any and all hours worked on the Thanksgiving holiday. It would not take much to win this PR game, no doubt!
I hope that if you were to use one or both of these ideas that you would give me some sort of credit. I love the Kohl’s brand and I am one of your valued customers. Have a blessed day.
Grant Dodd (909) 282-XXXXX
Received the wrong item for a web order and called the customer service. The girl was so unprofessional she was chewing and breathing so heavy and was not helping me at all, and when I wanted to transfer to someone else she never put me on hold she yelled across the room for someone in Spanish! Then the supervisor finally got on the phone and he was no help either, I was so disappointed. Then to find out the call center was in Mexico made me even more mad. I do so much business on the web I will not be buying from Kohl’s anymore, poor customer service and does not support the American workers!!
I shopped in the Washington Utah store this morning and my boy applied for a kohls card and was denied We did not receive our 20% of. I will not be shopping at Kohls any more and you just lost a great customer Karma
I am a frequent shopper at Kohls. Most of my kids clothing comes from Kohls and most of my holiday shopping comes from Kohls. Last week, I made a payment online- it was half the amount owed. When I checked my bank acoXXXX, Kohls took out the payment PLUS the full payoff amount which left you owing me $100. (thats a large chuck of money out of my bank that I did not authorize) I called to complain because I did not authorize this transaction, I was given the run around and kept being told I can make payments in the store. I was very specific when I asked the following question: is there a manager I can talk to? Isnt there a technical dept that can look into if theres an issue with making payments on line? and who can look into this situation because now I dont trust your online payment site? I was told no each time and I was not allowed to talk to anyone higher up even though I asked!! I immediately told the rep that I want my kohls charge closed and my $ owed to me sent back asap. I was told it would talk 2 weeks- no apology, no Ill get a manager to see if there was a gap in our computer system, nothing. I find this horrrible customer service and I will no longer shop at kohls. I will be sure to tell everyone I know what happened as well. Im appalled at this “service”.
Tyler Dobbs
XXXXX Crown Point Drive Villa #XX
San Diego, Ca, 92109
858-342-XXXXX
8/12/2013
Kohl’s Credit Department Director
Kohl’s Credit
P.O. Box 3120
MILW, WI, 53201-3043
Dear Mr Mansell,
My name is Tyler Dobbs, I am 26 years old and am a loyal and trustworthy customer, who has spent thousands of dollars at your stores for many years. In general, your staff is always friendly and willing to help, except for one surprising time, which extremely disappointed me.
When I went to check out, your employee asked me “if I would like to save 20% on my purchase today”, which I replied, “Yes of course” She then asked me for my social security number which I supplied. Unknowingly to me she ran a credit check in an effort to sign up for a Kohl’s Credit Card, issued by Capital One. She never told me it was a credit card. I thought it was a store card that gave you benefits and points that acXXXXulates as you shop and results in a reward.
I found out this was a credit card right as I pushed ok to my social security number. I told the clerk I DONT want a credit card at all!! She said she cancelled it and nothing would happen to my credit because it was unable to verify my social security number.
Enclosed is the original paperwork I received from Kohl’s. When Capital One ran my credit, the inquire was a HARD, not a soft, inquire on my credit report, I asked the manager at Experian and they said it was a hard inquire too. Therefore, this HARD inquire resulted in my credit score dropping.
The purpose of this letter is to demand this hard inquire be removed, from my credit report, as soon as possible. In addition, please notify me when it has been removed.
Thank you for your time and swiftness in this matter. I look forward to hearing from you soon and I hope we can resolve this matter. Feel free to contact me if you have any further questions.
Sincerely,
Tyler Dobbs
Ten days ago I had surgery and I will require the use of a wheelchair for the next 12 weeks. I had $90.00 in Kohl’s cash I wanted to use before it expired today. I was trying to browse through the store for a couple of items I had in mind to purchase but everywhere I went in the store I was unable to negotiate the wheelchair in between the displays. I even went down one aisle and found that when I got to the end I was unable to turn the chair or back up. I was stuck!! I had to push as hard as I could against the display which was, thankfully, on wheels. I asked an associate if I could speak to a store manager. When the manager arrived I was told that the rows were set at the required three feet. I wheeled to the aisle right in front of him and the chair would not fit in the aisle. He apologized and said there was nothing he could do. I found an item to purchase with my Kohl’s cash but I won’t be returning to shop at your stores. I am not permanently disabled but your store is not set up to accomodate those with disabilities. I don’t care if it is set up to some required measurement. I want to see someone on your board sit in a wheelchair and negotiate through your store without any trouble. It’s discrimination and I won’t shop at a store that discrimates against those who are disabled because it’s going to cut down on the amount of merchandise you can put out on the floor.
I opened a Kohl’s account over six months ago and charged $100.00 on it and never received one statement. A week ago I received a letter from a collection agency and had to pay $200.00 to them because your billing department addressed the bill to Powerhouse Rd in Potter Valley, Ca. they did not have any street numbers on the bill and since there are more than one Brown on this street I never got the bill. I know this because the collection agency said that was the problem. I would be appreciate it if you would send a letter to the credit agency remove this from my credit record since it was a mistake by your billing Department and not a unwillingness to pay. As a result it has negatively affect my credit rating. Thank you, Don Brown
Don,
I am still fighting a similar situation. Was offered a Kohl’s charge card in November of 2012 with which I made a purchase of $181.00. Did not receive a bill until January of 2013. Of course there was a $35.00 late charge on it which I was told by customer service would be removed. I then proceeded to set up online statements. Had not received a statement by April and called in to them to check on the account to find that they had once again charged the $35.00 late fee. Twice. Was told once again it would be removed and made another payment. Finally received my first online statement in July at which time I called in again to tell someone about the over $250.00 in late fees and interest on a $181.00 charge. Payed off the remaining $47.00 on the original purchase and was told by the customer service rep that she would credit all but $70.00 in charges to be paid the next bill. When the next bill arrived I was surprised to see the original $250.00 in fees still on my account. When I called in I was told that the associate had not noted the account and I owed the $250.00. I informed them I would not be paying that but would pay the $70.00 agreed upon. Was told that a supervisor would review the tapes to see if what I was saying was true and get back to me. Never heard back. Contacted the individual several times and no response. Today I had the great pleasure to speak to a collection agency who is trying to now collect $375.00 from me. What Kohl’s fails to understand is that in the past year they probably lost over $1000.00 in business as I refuse to step back in their stores until this is resolved. I will not be paying the $375.00 as the damage to my credit has already taken place. Have lawyer who is talking about suing Kohl’s for libel as their actions have added a negative mark to my credit. Will let you know how that goes!
My daughter and I are very dedicated in helping Foster Children and we find our local Kohl’s (Dalton, Georgia) helpful in our meeting their needs. Thanks for having such dedicated employees. Not only do we help children, but we ship to our Military a couple of times a month.
I want to share the following with whomever reads this. The Unit we were shipping to was 66 Marines. My daughter bought four griddles at your store here, then at the Dollar Tree she bought 50 boxes of pancake mix, 50 bottles of syrup and everything else for our Troops to have pancakes. We shipped 100# peanuts (50 being a regular gift from Logan’s Roadhouse) and received a thank you for what they received especially being appreciative for the pancakes.
As the Unit we ship to leaves Afghanistan, we apply for another one’s address through anysoldier.com and we have 4 more griddles to do the same for the 100 Marines we are shipping to now.
My purpose for the e-mail it to let you know how helpful a couple of your employees were to help me. I had purchased an expensive item (with a coupon of course) that had a manufacturer’s flaw and due to the time delay, it required a bit more attention from either them or me. I ask that if they didn’t mind would they take care of the situation and without hesitation they did and I left as a heppy customer. I think that was Monday of this week and I didn’t get the ladies’ names but I think one was acting store manager. Just want you to know you have some very good employees in your stores. We shop in several different ones.
When your charity toys and books are on sale, we buy them for Foster Children’s Christmas and also donate some to schools.
Anne Moore
Dear Sir/Madam
I have had my Kohls card for several months. I never receive any of the coupons in the mail that will you give 15, 20, or 30 percent. I have called you customer on phone and tried to resolve this issue I got a 15 percent coupon in an envelope in the mail but I still did not receive of the flyers in the mail. I have emailed Kohls customer about the issue again I got another 15 percent off coupon in the mail but still did not receive any flyers in the mail that a customer 15, 20, or 30 percent off. So I emailed Kohls customer service for a third time. I did not a reply from anyone I got asked to fill out a survey. I feel like one cares to take the time to see that this issue gets resolved. I have decide to stop shopping in all Kohls department stores and cancel my Kohls card.
S.Kamuf
Owensboro, KY
To Mr. John Worthington
Executive vice president of store administration,
My name is Estelle Lenczner please contact me at 917] 362-4429
Regarding; dishes that came to my home broken because it was not packed very well
In your warehouse departments, I would like to explain further, my order number is
541785367 ] receipt number is 999-8874-8790-5084-9126-8178-8642 ] received two emails from customer service, December 6, 2012 and December 11, 2012 I was told to use Incident ; code # 121211-023558
Thank you,
Estelle Lenczner