Bath Fitter Corporate Office - Corporate Office HQ

Bath Fitter Corporate Office

How would you rate your experience with Bath Fitter ?

[Total: 26    Average: 2.2/5]

Bath Fitter Corporate Office Address

Bath Fitter Franchising, Inc.
6949 Appling Farms Pkwy Suite 103
Memphis, Tennessee 38133

Contact Bath Fitter

Phone Number: (901) 730-8081
Fax Number: (615) 612-1586
Email: Email Bath Fitter

Bath Fitter Facts

Founder: Brian Cotton
Date Founded: 1984
Founding Location: Montreal, Canada
Number of Employees: 2000

Bath Fitter Executives

CEO: Michael Prochaska
CFO: Jeffrey Lobb
COO: Patrick Bellavance

Bath Fitter History

Bath fitter logo 2

Bath Fitter was founded in 1984 in Montreal, Canada, by Brian Cotton and his two brothers.  This trio wanted to find a faster, easier way for people to replace their old, worn out bathtubs.

Bath fitter worker

The company operates a chain of franchised bathroom remodeling services. The company is best known for creating and designing custom made bathtubs. Customers can create their own designs or work with in house contractors to help design one made especially for them. The main focus of the company is one piece, seamless, acrylic wall bathtub and wall lining systems.

Bath Fitter manufactures its products in the USA and in May 2016, an expansion of their plant in Springfield, Tennessee, created an additional 51 jobs. 

Bath Fitter Ad The company was listed as one of Canada’s Most Admired Corporate Cultures in late 2018. 

Bath Fitter has headquarters in Memphis, Tennessee. Today, Bath Fitter has approximately 200 locations in the US and Canada.

Bath fitter logo

Bath Fitter FAQs

Question 1: What is the phone number for Bath Fitter?
Answer 1: The phone number for Bath Fitter is (901) 730-8081.

Question 2: Who is the CEO of Bath Fitter?
Answer 2: The CEO of Bath Fitter is Michael Prochaska.

Question 3: Who founded Bath Fitter?
Answer 3: Bath Fitter was founded by Brian Cotton in 1984.

{ 30 comments… read them below or add one }

Kalinda Link September 6, 2019 at 10:10 pm

I am very concerned about other people going through what I have with Bathfitter.

Rob from Bathfitter came to my home at the end of April this year (2019). The cost of everything I chose came to just over $5000. I paid a deposit of $769 for my one day install to take place. Eventually it was scheduled for June 3.

They never called to confirm the install date. I had to call myself to make sure they were still coming. Rob had told me the water needed to be shut off all day. Apparently it was only required for the morning. Ada, the employee in the shop, advised she had dropped the ball and was supposed to call me to confirm the install.

Chino, the installer, was the shining light. He did a great job of getting the walls installed, but the tub overlay did not fit! No matter what he did, it would not fit. The tub was not the right size and he said it would eventually crack if installed as is. His boss, Orlando, wanted him to build up the bottom with foam. In doing that, I would lose space in my bathroom. Furthermore, the foam would become malleable when I have a bath, making the overlay moveable. He was unable to install the tub that day.

Also, I had paid a premium for fixed brush nickel shower bar, Chino said it wasn’t available so he had grabbed me a cheap chrome one that’s not fixed, it just sits there with suction, so I could at least put a curtain up.

Therefore there ‘one day installation claim’ is not true.

I called Bathfitter and spoke to Orlando to determine what his plans were to make this right. He said I would get a discount between $0-$400 possibly.

Rob was booked another day to come to my home. The first day he was here he politely removed his shoes, the next time he barged in and did not. His attitude had changed. He brought a test overlay which fit better than the one they had brought me. However, that was just a sample, it was extremely beat up and not suitable for install.

Chino was booked to come again, which he did. I asked for the refund amount to be in writing. Ada and Orlando were evasive and unwilling to put an amount on paper pending how well the install went.

I soon learned why they didn’t want to commit to a refund amount.

They sent Chino back with the EXACT same tub! Orlando demanding he install it. I measured the tub myself, it was not the right size for my tub at all. I was very disappointed Bathfitter wasted my time again.

I explained to Ada via multiple emails that I am a shift worker and I also gave her dates I am available. Since I am a shift worker, I am available a lot during the week. She provided me one date at the beginning of August for the install for 8AM. I finished my night shift at 6AM and I explained that I would be unable to open the door since I would be asleep. She asked if someone else could be made available.

I alone live in a one bedroom apartment and I explained that simply wouldn’t work.

I have not heard from Ada since August 6, 2019. I have sent her emails to try to get a hold of her. I am coming up on waiting six months for a supposed one day install that Bathfitter advertises. I want to share my story so no one else hires them thinking it is easy.

I made a video of me walking on the tub that did not fit that I am happy to share. You can hear ‘clomp clomp’ as I walk across it. It’s very upsetting when you consider how much this is costing me only to have them disappear.

Since I haven’t heard from them in a month, I don’t know what is going on.


Richard Hanson August 5, 2019 at 7:58 pm

Local installation company In Orlando Florida ruined my lawn while doing installation.


Debra Landry June 20, 2019 at 2:28 am

June 19th, 2019
I am Beyond disgusted with the how this company Bath Fitter is treating my senior citizen mother and father who where looking to get their bathrooms remodeled.

May 31st, 2019 The company rep. Jim/James came into their home Friday Evening, did some checking/measuring, showed them some products and gave them a quote. Took a deposit of $2,200 cash (which was more then the $1,000 deposit limit stated in the contract) and left.
Per the contract she had 3 BUSINESS days to cancel.
On Monday June 3rd my mother called Jim/James and asked him to hold back on moving forward because she had another company coming to take a look at the job.
On that Wednesday June 5th, the 3rd business day, she wrote an email stating she would not be going with their company and she would be needing her $2,200 deposit back.
Jim/James then contacted my Mother and told her it was to late, that they count Saturday as a business day. (Nowhere in contract does it state Saturday is a business day, And after a quick Google search. Monday-Friday are business days)
She also later found out that then had already opened up a line of credit with a $2,200 charge on it, which doesn’t make sense.
As of today June 19th 2019 she is still out the $2,200 and they are saying she will not be receiving it back.

I’ll do my best to keep this post updated as long as this matter isn’t resolved.


ti March 16, 2019 at 4:47 pm

We wish we had checked into Bath Fitter reviews before paying nearly $8000 to have them work on tub and shower. It has been over 6 months and we are still waiting for Corey and his team out of Toledo area to complete the job. They make appointments and don’t show up, not even a phone call. We have emailed and called repeatedly. We can not complete our bathroom remodel until Bath Fitter finishes the job and corrects the plumbing problems that they caused. Months later and we still do not have fully functioning bathroom. I hope this review will help others avoid this costly mistake. If you have read these reviews and still want to give your money to Bath Fitters, just consider it a donation. Don’t let them into your home. You’ll save yourself the time, frustration, and the expense of paying someone else to fix and finish your project.


Sandra Jannitto March 12, 2019 at 5:02 pm

I had installation done approx. 13 years ago. Right now I need to have 2 grab bars installed due to health issues. Our local rep is less than half mile away, and I’ve called several times since November, 2018 for assistance. I spoke with the office, got a quote, and to date, (4 months later) no response. It doesn’t say much for their customer service. In fact, it’s unacceptable. At this point I do not wish to do business with them nor will I recommend them. I have other options, and I prefer to do business elsewhere.


Brian January 21, 2019 at 10:27 am

So, fortunately the local installer was AWESOME! I was truly impressed with their respect to detail and their attention to detail. fortunately your local franchises take up for your product. Kudos to Thomas and Tracey at the Garner NC location. you should be proud to have them as one of your franchise owners!!!!!!


Brian January 17, 2019 at 10:34 am

Called your corporate today, only to find out because it is a franchise market that you only provide product not “any” resolutions other than that provided by the local owned independent installer. This is in my mind very poor buisnes relations with homeowners or for that matter anyone thinking of buying your product. I just want anyone that has an inclination to have your product installed that you DO NOT PROVIDE ANYTHING OTHER THAN PRODUT!!!!! local installers and estimates are a joke! and had I researched better I would have done this job myself! so to sum up the whole experience, IT SUCKED!!!! hopefully folks will seek out this site and see the piss poor responses you give to future clients so they will RUN! hopefully the install goes well or I will continue to voice my option on this site as well as on the net to anyone that seeks your product or services. have a great day!


Maria Horsch November 29, 2018 at 12:38 pm

Defective ShowerBase – Bathfitter proposes to fix it by cutting out the existing shower pan wherein a lip would be left on the existing base, and your technician would adhere the new shower pan to the existing base with some type of super glue. Totally unacceptable – Keyport franchise says that is corporate policy – The correct procedure to replacing a shower pan, although not the most cost effective, is exposing the flange that is attached to the wall studs. Shower wall panels need to be removed to access the pan flanges. Once the flanges are reattached to the wall studs, the wall panels should be reattached over the shower pan.


Freddie Mooney October 10, 2018 at 10:39 am

They gave us our free appraisal? We decided to get the shower. My wife has been receiving cancer treatment and 2 days after giving a $1700 deposit we found out she needs more treatment. We called our rep to cancel and he nor the office will return the call. This is our free appraisal. The guy was so nice and gave us every detail, he even said we could cancel if we contacted them before the second appointment which we did.

We cost them nothing but a free appraisal it says no where on the contract we signed that they keep our deposit if we canceled.


DIANA MACHO September 5, 2018 at 8:00 pm

would like a response, please.


DIANA MACHO September 5, 2018 at 7:59 pm

BAD,BAD,BAD, totally awful experience with Bath Fitters franchise in Erie Pa. Franchise .
Had 2 bath tub/showers installed, total of 8,000 dollars. 06-4 and 06-5 of 2018. They poked hole in kitchen ceiling, did poor job fixing ceiling. 1 wk. later, leak in kitchen ceiling leaking. they came back, and said drain was not tight enough was now OK. 1 wk later leaking again, worse than last time. 1wk later they came back, made bigger hole in kitchen ceiling, said it was fixed again. Left huge hole in ceiling, and told his insurance that it was our fault because it was a corroded pipe. We never had a leak prior to Bath Fitter, doing their work. Now we are left with a huge hole in our ceiling, and they claim no responsibility for any ceiling, water, cabinet, damage. We would have been better to hire someone else who had better quality assurance in their work. Would never recommend using this franchise, due to poor response to problems, no pride in their work and does not stand behind their work. Extremely poor customer service, from franchise in Erie Pa.


Michael Schinasi August 9, 2018 at 12:57 pm

This is what i sent to your office and to the sales lady.

I am emailing this to you because I want it on record for my self. I am not happy with the way this entire transaction went. First: you were in so much of a hurry to write the order that you wrote it up with the wrong style that I wanted. If I didn’t catch that early enough your installer would have had to re-do the entire shower. Second, I got lucky that you had the right materials in one of your warehouses which makes me wonder why this took 4 weeks to get when i received the correct materials in a couple of hours upon noticing the mistake. Because of this what should have taken one day then took 2. Third; when you described the way the shower floor was to be designed you showed me a picture of what it would be. You described a floor that would come up on all 4 sides acting like a pan with the walls placed over it on all sides. The floor installed is a plain flat floor that just butts up against the side walls as if I had tile installed. Leaving the chance for water to seep though any gaps of silicone and I would be back to the mildew problem. Fourth: The original floor that was installed might have been properly pitched when installed but upon catching the mistake in the style you delivered it had to be ripped up and the new floor is not pitched toward the drain as you stated it would when you took the order. I specifically asked you and the installer that question. The water is now settling in the rear of the shower against the back wall on the floor and I either have to use my foot to brush it to the drain or get on my knees and use a squeegee to push it to the drain to keep it from staying there and eventually causing mildew. Fifth:. The top metal header piece of the shower door was cut short and the installer tried to use Silicone to fill in the gap. I caught that right away and advised that was not acceptable. He stated he would let the office know and they would get an new one and call me to reinstall that piece. I had to call to find out hat was going on, no one called me. I told them about the floor as well.
I have no idea how they can re-pitch the floor for proper drainage but i would bet if the installer pulled it up to do it, it is not going to go back right and have a true finished look like it does now and I will notice the imperfection till I am dead.
For what I paid for this I could have had the entire bathroom and shower re-tiled. As you can see I am far from happy about this. At this point you would be wasting your time sending me the survey for the 50.00 to be put in my credit card account. This job was not worth 5,000.00. I’m sorry. No one even bothered to contact me after it was completed to ask me about the job. You just charged my credit card for the balance due. At this point you are the only one receiving this email.

THIS JOB YOU DID SUCKS!!!!!!!!!! I already see mildew forming in the corner of the shower floor where the water is settling despite me getting on my knees and wiping it. I also see the silicone has separated from the wall in the same spot because the wall is not solid. That means water will get behind the wall now and under the floor you put down. THIS IS TOTAL BULLS**T and since i have a contact number for your CEO I am ready to bypass you and file a complaint with your main office. I wasted 5,000.00 on this s**t job. I am not letting this go by any means. Expect a problem. I am keeping a record of all correspondences i sent to you and what i sent on facebook.


Susan Ahern May 14, 2018 at 7:21 pm

I had bathgitterd do my tub and the corner is coming apart , I have been trying to get you to come fix the problem ,have talked to two people that say they will have someone call me but no one does ,the BBB says you don’t have a business ,so what’s going on ? Can’t find a number for your corporate office ? I gave you my business in good faith,so please contact me thank you!


Tammy Robinson May 15, 2018 at 1:31 pm

The number to the corporate office is in our listing, Scroll up, above the comments


Julie Blackman March 21, 2018 at 11:18 am

I had Bathfitters come out on 3/12/2018. The representative reviewed everything on the contract except the cancellation period. On 3/20/2018 I called to cancel my order. After much deliberation, we decided to add on to our house instead of remodel the bathroom. The local store would not assist me and said I had to talk to the representative that helped me. The representative claimed the cancellation period had been reviewed (I have now become a liar), and said it had been more than 3 days. I have now paid $1,000.00 to Bathfitters and am not getting a new bathtub. I was told I would not get my $1,000.00 back. After 5 business days, Bathfitters made $1,000.00 with no review of the cancellation period and no installation completed. I feel this is an inethical business practice. I strongly believe this is theft and am prepared to file consumer complaints, contact the proper business regulators, contact the BBB, and contact local news stations if this issue is not resolved. $1,000.00 is a lot of money to steal from hard working citizens. I would strongly urge potential customers to do extensive research about this company before using them.


Donna February 2, 2018 at 5:40 pm

I wish I would’ve read this before having Bath Fitters do the walls in my bathtub. I had the work done in December 2017 and the seamless corners are not straight, the borders are crooked, the caulking is coming out by the window. That was after having to come back to finish the installation because the first piece didn’t fit! To fix it they want to put a new piece on top of the piece that is there! I would NEVER recommend them!


June November 30, 2017 at 3:31 pm

I wish I would have looked into Bath Fitters more before I had them come into my home. I purchased a complete tub, wall and shower ceiling back in 2012. In 2015 the tub- which was not a linear but a tub shell (they took out my bath tub and I didn’t even know this) had pressure cracks. It took about 3 months to get the new tub ordered and installed. Now comes 2017 I come home from vacation and discover water had been leaking from behind the linear, down the wall onto the floor and into my bathroom below. It took them to come out and repair, at first they were like yes we want to make this right, we are a new management team, the previous team didn’t do things like they should have, but we are going to. This started at the end of August and we are now entering December. They did come out last week (day before Thanksgiving) to replace the walls and tub. They couldn’t finish the job the installer had issue with removing the handle and couldn’t get the linear in. He couldn’t figure what was wrong with the tub. He was there 8+ hours and left with a horrible placed wall, tons of silicone around the tub. He didn’t check for leaks before leaving, guess what! Thanksgiving morning I am getting ready for work and I have a leak on my new floor (had to replace from the previous leak) and new ceiling below. I have asked for a full refund, haven’t heard a word back from anyone. Decisions are made at the local level and then submitted to Canada corporate office. Maybe 2018 will be my year for Bath Fitters too take care of me and offer me my full refund. I


Sydney July 11, 2018 at 2:20 pm

My husband had a bathroom done at our house as part of the agreement to buying our house in 2009. We have been unable to use the bathroom for over six years because there is water trapped between the old tub and the one bathfitter put in. The guy that came out to look at it said they did a “sh!tty job” putting it in. Now they say we owe them $2000 to have it fixed. No way. I hope you and I can both get our bathrooms fixed. Best of luck.


Sydney July 11, 2018 at 2:20 pm

Have NOT been able to use the bathroom


K.W.McMunn October 25, 2017 at 6:43 am

Still waiting for someone to call me back. Have made several calls to bath fitters for a year. Had a tub liner installed, and around the drain it has 3, 4 inch cracks. Life time warrantee?? HA! This liner isn’t 3 years old and it’s alling apart. I’d not recommend Bath Fitters to anyone. Awful company that does shoty work. After the work is done they don’t care as long as they’re paid. After that, it’s not their problem. It’s been a year. Where is my call back? I was told to send pictures. I did that twice. Honestly, if anyone is reading this before using Bath Fitters, please heed this warning.


K.W.McMunn October 25, 2017 at 6:52 am



Angela October 2, 2017 at 4:16 pm

My husband and I ordered a tub in May, paid cash gave the balance upon install in July the tub didn’t fit the manager came back in August took new measurements then we finally got them to give us the new install appointment in the end of September for the October 3rd install then on the 2nd get a call stating the wrong tub came in again this time it was 1/2 inch too short. They say now it won’t be until November that this new tub might come in. We have paid cash for this tub and now 5 months later still have no tub. We are getting a run around from ALL of the people in the San Jose Branch Location. Now it’s getting time to talk to our lawyer! Don’t believe any of the advertisements by this company the Bath Fitters are a rip off, joke, they don’t do what they promise and when there is a problem they disappear!


Diana Eskow September 22, 2017 at 3:43 pm




Darryl August 23, 2017 at 12:11 pm

Ceiling tiles were damaged by the water that leaked under the liner. Because they are decorative ceiling tiles they are impossible to find a match so the entire ceiling has to be replaced. The damaged was caused by the bathfitter technican when he pushed down on the liner


Steve Allen August 1, 2017 at 1:33 pm

Had install on July 13 and 14, after install he said he wasn’t happy the way the bench came out and he would order anew one and it would be in on the 24th and they would call and set up a time. No one called so I called on the 25th and was told it won’t be ready until the 31st, and will call you, NO one has called . I called today and was told that they would call me right back. NO HAS CALLED

Can you help me?


Karrie Vogel July 22, 2017 at 9:53 am

My Husband and I purchased a new tub and shower surround from you company we have been waiting a long time to update our bathroom and this was an affordable option for us. We want to just say thank you we had a great experience and are more than pleased with how it turned out our installer Dan went above our expectations we can’t say enough about him and just wanted him to have recognition for all his hard work.
The Vogel’s


susan gramprey July 12, 2017 at 10:59 am

i wrote an email with concerns quite a while back and never got a response. Now i recurring concerns with a window that Bathfitters installed as part of my total bathtub renovation in July 2011… Despite all efforts to rectify my issue with the window at the local office West Bridgewater, Ma and the customer serive in TN.. IT HAS NOT BEEN RESOLVED> please contact me ASAP . MY phone is 508 951 XXXXX


Susan Kleinschmidt July 11, 2017 at 4:47 am

I would appreciate a response!!


Susan Kleinschmidt July 11, 2017 at 4:46 am

My 88 year old Aunt who lives in Hamilton NJ purchased a shower from your company after just coming out of the hospital from a concussion and multiple injuries… She did not tell me nor her daughter who has Power of Attorney.. when her daughter called and spoke to the Sales Manager he told it was already made in the factory yet they came yesterday to measure and asked her if she wanted the walls up to the ceiling. Oh by the way the charge for the shower is $9000. I was apauled since I hit an estimate of $6000 8 years ago and because we said no …they kept calling us bringing down the price..Also when her daughter spoke to the Manager he told her she did not care about her Mother’s safety and only about the money!! She has been nothing but wonderful taking care of her mother and I am so angry!! How dare him and your Company and I am looking further into this..I will contact the Dept for the Elderly and see what I can do to report this.. I am a nurse and work with the elderly and I am angry..How dare you take advantage of an old person who is on a fixed income who just got out of the hospital with a concussion and did not have authority to sign since her daughter has power of attorney.. would you like it if someone did this to your Mother?


PEGGY DUFFALA May 26, 2017 at 12:38 pm

Bath Fitter installed a shower in my home in 2012, by 2014 they had to come back and reapply adhesive to leaking seems. During the past year, we could smell a sour odor coming from the shower, the floor of the shower became mushy, and recently we discovered water damage in the adjacent master closet. I started to pull the shower apart to assess the damage and found mold, mildew, wet wood, wet drywall and puddled water in the shower walls. I contacted the Ft Myers Bath Fitter and advised them of the damage.
“Lisa” informed me that the “Lifetime Warranty” was voided since I removed some of the shower wall. The “Lifetime Warranty” states “as long as you own your home”…NOT as long as you don’t find shoddy workmanship, damage or leaks. We have made numerous attempts to get something in writing from “Lisa”, to get her last name or to get the name and phone number of her attorney, advising that we plan to file a Small Claims complaint.
No one from Bath Fitter has responded to any of our requests,
I have 24 pictures of the damaged shower, walls, floor and closet.


Leave a Comment

Want to make sure Bath Fitter sees your comment or complaint?

Share your experience to get more attention.

Previous post:

Next post: