Bath Fitter Corporate Office - COHQ

Bath Fitter Corporate Office

How would you rate your experience with Bath Fitter ?

[Total: 8    Average: 1.5/5]

Bath Fitter Corporate Office Address

Bath Fitter Tennessee, Inc.
102 Evergreen Drive
Springfield, Tennessee 37172

Contact Bath Fitter

Phone Number: (615) 612-2940
Fax Number: (615) 612-1586
Email: Email Bath Fitter


Date Founded:
Founding Location:
Number of Employees:


CEO: Michael Prochaska
CFO: Jeffrey Lobb
COO: Patrick Bellavance

Bath Fitter History

Bath Fitter was founded in 1984 in Montreal, Canada, by Brian Cotton and his two brothers.  This trio wanted to find a faster, easier way for people to replace their old, worn out bathtubs.

The company operates a chain of bathroom remodeling services. The company is best known for creating and designing custom made bathtubs. Customers can create their own designs or work with in house contractors to help design one made especially for them. The main focus of the company is one piece, seamless, acrylic wall bathtub and wall lining systems.

Bath Fitter has headquarters in Springfield, Tennessee. Today, Bath Fitter has approximately 200 locations in the US and Canada.

{ 13 comments… read them below or add one }

Donna February 2, 2018 at 5:40 pm

I wish I would’ve read this before having Bath Fitters do the walls in my bathtub. I had the work done in December 2017 and the seamless corners are not straight, the borders are crooked, the caulking is coming out by the window. That was after having to come back to finish the installation because the first piece didn’t fit! To fix it they want to put a new piece on top of the piece that is there! I would NEVER recommend them!


June November 30, 2017 at 3:31 pm

I wish I would have looked into Bath Fitters more before I had them come into my home. I purchased a complete tub, wall and shower ceiling back in 2012. In 2015 the tub- which was not a linear but a tub shell (they took out my bath tub and I didn’t even know this) had pressure cracks. It took about 3 months to get the new tub ordered and installed. Now comes 2017 I come home from vacation and discover water had been leaking from behind the linear, down the wall onto the floor and into my bathroom below. It took them to come out and repair, at first they were like yes we want to make this right, we are a new management team, the previous team didn’t do things like they should have, but we are going to. This started at the end of August and we are now entering December. They did come out last week (day before Thanksgiving) to replace the walls and tub. They couldn’t finish the job the installer had issue with removing the handle and couldn’t get the linear in. He couldn’t figure what was wrong with the tub. He was there 8+ hours and left with a horrible placed wall, tons of silicone around the tub. He didn’t check for leaks before leaving, guess what! Thanksgiving morning I am getting ready for work and I have a leak on my new floor (had to replace from the previous leak) and new ceiling below. I have asked for a full refund, haven’t heard a word back from anyone. Decisions are made at the local level and then submitted to Canada corporate office. Maybe 2018 will be my year for Bath Fitters too take care of me and offer me my full refund. I


K.W.McMunn October 25, 2017 at 6:43 am

Still waiting for someone to call me back. Have made several calls to bath fitters for a year. Had a tub liner installed, and around the drain it has 3, 4 inch cracks. Life time warrantee?? HA! This liner isn’t 3 years old and it’s alling apart. I’d not recommend Bath Fitters to anyone. Awful company that does shoty work. After the work is done they don’t care as long as they’re paid. After that, it’s not their problem. It’s been a year. Where is my call back? I was told to send pictures. I did that twice. Honestly, if anyone is reading this before using Bath Fitters, please heed this warning.


K.W.McMunn October 25, 2017 at 6:52 am



Angela October 2, 2017 at 4:16 pm

My husband and I ordered a tub in May, paid cash gave the balance upon install in July the tub didn’t fit the manager came back in August took new measurements then we finally got them to give us the new install appointment in the end of September for the October 3rd install then on the 2nd get a call stating the wrong tub came in again this time it was 1/2 inch too short. They say now it won’t be until November that this new tub might come in. We have paid cash for this tub and now 5 months later still have no tub. We are getting a run around from ALL of the people in the San Jose Branch Location. Now it’s getting time to talk to our lawyer! Don’t believe any of the advertisements by this company the Bath Fitters are a rip off, joke, they don’t do what they promise and when there is a problem they disappear!


Diana Eskow September 22, 2017 at 3:43 pm




Darryl August 23, 2017 at 12:11 pm

Ceiling tiles were damaged by the water that leaked under the liner. Because they are decorative ceiling tiles they are impossible to find a match so the entire ceiling has to be replaced. The damaged was caused by the bathfitter technican when he pushed down on the liner


Steve Allen August 1, 2017 at 1:33 pm

Had install on July 13 and 14, after install he said he wasn’t happy the way the bench came out and he would order anew one and it would be in on the 24th and they would call and set up a time. No one called so I called on the 25th and was told it won’t be ready until the 31st, and will call you, NO one has called . I called today and was told that they would call me right back. NO HAS CALLED

Can you help me?


Karrie Vogel July 22, 2017 at 9:53 am

My Husband and I purchased a new tub and shower surround from you company we have been waiting a long time to update our bathroom and this was an affordable option for us. We want to just say thank you we had a great experience and are more than pleased with how it turned out our installer Dan went above our expectations we can’t say enough about him and just wanted him to have recognition for all his hard work.
The Vogel’s


susan gramprey July 12, 2017 at 10:59 am

i wrote an email with concerns quite a while back and never got a response. Now i recurring concerns with a window that Bathfitters installed as part of my total bathtub renovation in July 2011… Despite all efforts to rectify my issue with the window at the local office West Bridgewater, Ma and the customer serive in TN.. IT HAS NOT BEEN RESOLVED> please contact me ASAP . MY phone is 508 951 XXXX


Susan Kleinschmidt July 11, 2017 at 4:47 am

I would appreciate a response!!


Susan Kleinschmidt July 11, 2017 at 4:46 am

My 88 year old Aunt who lives in Hamilton NJ purchased a shower from your company after just coming out of the hospital from a concussion and multiple injuries… She did not tell me nor her daughter who has Power of Attorney.. when her daughter called and spoke to the Sales Manager he told it was already made in the factory yet they came yesterday to measure and asked her if she wanted the walls up to the ceiling. Oh by the way the charge for the shower is $9000. I was apauled since I hit an estimate of $6000 8 years ago and because we said no …they kept calling us bringing down the price..Also when her daughter spoke to the Manager he told her she did not care about her Mother’s safety and only about the money!! She has been nothing but wonderful taking care of her mother and I am so angry!! How dare him and your Company and I am looking further into this..I will contact the Dept for the Elderly and see what I can do to report this.. I am a nurse and work with the elderly and I am angry..How dare you take advantage of an old person who is on a fixed income who just got out of the hospital with a concussion and did not have authority to sign since her daughter has power of attorney.. would you like it if someone did this to your Mother?


PEGGY DUFFALA May 26, 2017 at 12:38 pm

Bath Fitter installed a shower in my home in 2012, by 2014 they had to come back and reapply adhesive to leaking seems. During the past year, we could smell a sour odor coming from the shower, the floor of the shower became mushy, and recently we discovered water damage in the adjacent master closet. I started to pull the shower apart to assess the damage and found mold, mildew, wet wood, wet drywall and puddled water in the shower walls. I contacted the Ft Myers Bath Fitter and advised them of the damage.
“Lisa” informed me that the “Lifetime Warranty” was voided since I removed some of the shower wall. The “Lifetime Warranty” states “as long as you own your home”…NOT as long as you don’t find shoddy workmanship, damage or leaks. We have made numerous attempts to get something in writing from “Lisa”, to get her last name or to get the name and phone number of her attorney, advising that we plan to file a Small Claims complaint.
No one from Bath Fitter has responded to any of our requests,
I have 24 pictures of the damaged shower, walls, floor and closet.


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