Badcock Home Furniture Corporate Office - COHQ

Badcock Home Furniture Corporate Office

How would you rate your experience with Badcock Home Furniture ?

[Total: 24    Average: 2.5/5]

Badcock Home Furniture Corporate Office Address

W.S. Badcock Corporation
200 North Phosphate Boulevard
Mulberry, Florida 33860

Contact Badcock Home Furniture

Phone Number: (863) 425-4921
Fax Number: (863) 425-7513
Website: https://www.badcock.com/
Email: Email Badcock Home Furniture

Badcock Home Furniture Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Badcock Home Furniture Executives

CEO: Michael Price
CFO: Michael Ray
COO: Robert B. Burnette

Badcock Home Furniture History

Badcock Home Furniture was founded in 1904 by English immigrant Henry Badcock. Henry’s son Wogan took over operations and had a difficult time selling furniture during the depression. This gave him the idea of consignment, where other stores would carry the furniture and make a small profit for selling it.

Today, Badcock Home Furniture has more than 320 stores in 8 states, some of which are dealer stores, others are company owned. The company was recognized by then governor of Florida, Jeb Bush as a centennial retailer.

Furniture Today magazine listed the company as one of the top 25 furniture retailers in 2005. The company is well known for its generous in-house financing and same day delivery.

Badcock Home Furniture FAQs

Question 1: What is the phone number for Badcock Home Furniture?
Answer 1: The phone number for Badcock Home Furniture is (863) 425-4921.

Question 2: Who is the CEO of Badcock Home Furniture?
Answer 2: The CEO of Badcock Home Furniture is Michael Price.

Question 3: Who founded Badcock Home Furniture?
Answer 3: Badcock Home Furniture was founded by in .

{ 16 comments… read them below or add one }

Sonya Lindley June 9, 2018 at 9:35 am

Greenwood South Carolina Store

Dissatisfaction is an under statement on how I feel about Badcock! 😡

I purchase a lovely auto recycling sofa, end tables and coffee table. Immediately I noticed one end of the sofa was higher. I contacted the store and they suggested I take pictures and text them to a cell number which I did. I even used a yard stick to show the difference on each end as it difficult to see in a photo. I was told a service tech would come out as the couldn’t do anything until he looked at it.

He saw there was a problem and said we have been having problems with these and there’s a kit I can install to fix the problem. I told him that I paid a lot of money for this sofa and I refuse to pay for a new sofa that has to be repaired. He said that would be up to the store manager.

Well I waited several days and every time I attempted to call they wouldn’t answer claiming they were with a customer. When they finally did I was left hanging and was even told that the sales lady that reported it was on vacation and to call her back when she returned. In all these days! The Manager/Supervisor never contacted me to provide good customer service.

Fed up with it and the sofa was not even a month old, I went into the store on June 7, 2018 and spoke to him. His response was corporate will be down the next day the 8th and without corporates approval he could not take it back. I made it clear I wasn’t paying for a sofa that has to be repaired and I would bring it back myself if they won’t pick it back up.

The 8th around 11:00 I called to see if corporate was there and was told they were not, but he had talked to the service rep who came out and the sofa would be repaired. He further added that the low side was from use and wear and tear. I became livid! The first payment was not even due till June 13th and I reported it immediately and he says due to wear and tear it needs repaired!!! I hung up before I blew a gasket.

Previously I bought;
bookcase bed w/drawers, the drawer section had to be replaced.
box spring and mattress. Had a hole in it and had to be replaced.

This complaint will probably fall on deaf ears but I have to say…..DO NOT BUY FROM BADCOCK. THEIR CUSTOMER SERVICE IS HORRIBLE and not quality.

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Sonya Lindley June 13, 2018 at 10:42 am

I contacted Customer Service (800-223-2625) and spoke to a nice gentleman who put me on hold and contacted the store Manager. He came back on line and advised me that I would be receiving a replacement sofa a week from Friday 6/22/18. We will see if it is also defective. To be honest, after reading reviews about quality I’m skeptical how long it will last without more problems, but will try it. I shudder to think how the warranty holds up…..

I also just recently purchased an over sized sofa bed chair. Scary!!

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Tomica Hawkins May 25, 2018 at 8:27 am

Account #206876416
I purchased a red sectional in April of 2017 from Badcock Home Furniture & More located at 770 West Sunrise Blvd, Fort Lauderdale, FL 33311, where Delroy Furguson assisted me, and John Torres is the Customer Service Manager. I inquired about a Warranty as I realize what an investment furniture is. I am investing in my home and upgrading the décor, and believed Badcock & More to be the right place to make these investments. After discussing my concerns regarding the quality of bonded leather, and reassurance from Delroy Ferguson that bonded leather would give me at least two to three years before beginning to peel, I paid $1,098 for purchase of the sofa as well as the ‘extended warranty’. I was advised to purchase the extended Warranty as it would cover “any issues that come up with the couch”. In less than a years’ time, 2 coils have broken on the couch resulting in it now having a sunken appearance in multiple spots, as well as the couch starting to peel. I have to reiterate that this is less than ONE YEAR after making this purchase.
It is also important to point out that I do not have a lot of traffic in my home. There are only 2 adults living in the home, no small children that might aid in the accelerated wear and tear of the sofa, and nothing beyond normal seating has been done on the furniture. There is not an excessive amount of sun in my home, nor have any cleaning products been used on the leather.
I contacted the store to advise of the issues I’m experiencing with the couch and was advised that I was 2(two) days too late to benefit from the one year warranty, which would grant me the option to exchange the merchandise. Instead I would need to make a claim on the sofa. In addition, I was advised that even with the extended warranty I purchased, the lifting/peeling and broken coils would not have been covered.
This leads me to wonder what is covered. There has been no benefit for me to have made that purchase of the extended warranty. And I am inclined to believe the salesman was aware of this when he suggested I purchase it (an additional $140).
I’ve been in contact with the store manager as well as other associates, and the best that has been offered to me is a $398 store credit. Of the $398, they will charge me another delivery fee, which decreases the amount of the credit.
There are a few issues with this:
1. I have no confidence in the quality of the materials and the craftsmanship of the furniture at Badcock Home Furniture & More, so making another purchase there will only lead me right back this same issue
2. I have looked multiple times to try and find an item that I’d like to purchase and each item I’ve found is NOT available
3. They have offered to order the items that I am interested in, but if they are not available and delivered within the window of my credit period of May 12th, 2018 to June 11th, 2018, the credit will be cancelled

As a consumer, I feel cheated out of a positive Customer Service experience. The salesperson who completed my purchase knew that the ‘extended warranty’ didn’t cover anything that would be helpful to keeping my investment, and it was recommended for me anyway.
I am beyond disappointed in the service I have received, in the lack of care and concern being shown throughout this process, as well as the poor quality of the sofa I invested in from Badcock Furniture & More.

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gina hayes March 7, 2018 at 11:29 am

03/07/2018= Received a call at 9:50pm from Babcock on 3/06/2018 . I have been told of the threats from Babcock. #1 I will no longer be able to add to services with this company, This is not an ongoing issue. I went to hospital to give birth to a STROKE. OMG..I WILL SEND A LETTER TO MR BURDETTES OFC AND I WILL SUBMIT A VR
IRAL CALL BACK

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Kristen Ledford February 12, 2018 at 1:07 pm

I bought a bunk bed (which they didnt have in store so picked it out of their magazine) I also got 2 mattress ..the top is a twin bottom is a full…I paid a total 1,686.04….Yes paid that total the day we went to this wonderful Waynesville NC store….Well a few days after they installed it I called because their is a big gap on the bottom (full) mattress and the bed…Its not normal to have a huge gap but they said it is..A few days ago my 4 year old som was climbing up to his top bunk and the BOLTS snapped and he fell off..This BED is not even 6 months old….We ordered this 8-19-17…My son bumped the back of his head when he fell ..I have the pictures….wrote the warrant center that night….The paint is chipping ( yes some is from kids) but NOT ALL….This furniture is made so cheap …The owner Cole came out today and said somebody must have picked up the ladder…ummm you guys BOLTED IT…REALLY ??How can a 4 year old do that???? The top shifted when the ladders bolts somehow came loose and. My son fell back and hit his head…..so now the top is NOT SQUARE….he said new ladder and some tightening….NO WAY ….He didn’t even take pictures…..The bed is shifted and is so flimsy!!! I have a son who is scared to death of this bed( even though he cant sleep in it b/c we dont have the ladder to climb up ) I dont trust something thats not even 6 months old…AND THE BOLTS COME LOOSE AND MY SON FALL OFF THE LADDER…..U CAN PUSH IT AND THE WHOLE THING MOVES !! HAS SINCE DAY 1….MATTRESS DOESNT FIT…I am asking them to take this. Flimsy ..VERY DANGEROUS BED out of my house and I want to pick a bed from the store. test it to see if its sturdy and safe….I dont care if it’s cheaper keep the rest of the $ …This should have a recall on it …Very DANGEROUS BUNK BED ….I want to speak to Rob Burnett ASAP THE CEO …The owner who came out today wanted to blame my 4 year old son for the ladder falling…..it was BOLTED 3 TIMES MAYBE 4..Somebody get back to me ASAP Kristenledford2@ aol.com

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Linda nields November 23, 2017 at 2:39 am

My furniture was delivered Nov.4 I have yet to get a bill or a statement.I wanted to send payment number 2 but the way it’s going it looks shady.Please send me a statement

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Julie Warren September 20, 2017 at 11:39 am

I wanted to let you know that we received excellent customer service from Nicole at the St Augustine store. In addition, we had several deliveries for both myself, my husband and my son and the same delivery drivers came each time. Their names are Rich and Shawn and they should be recognized for being extremely careful, professional and polite. They had to lift and EXTREMELY heavy Serta ergonomic motion bed frame up 2 flights of narrow stairs and took extra care to make sure there was no damage to the frame or to our house. I strongly recommend that sales asks customers in advance if they have stairs and when delivering this item they send more than 2 strong guys. Regardless, they made it work and exemplified great customer service. Hopefully these guys will get recognition for a job well done!

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Sarah Beavers September 14, 2017 at 3:36 pm

Watch out for their drivers especially trailer #366 they will cut you off constantly blowing the horn for no reason.

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Nancy wells July 13, 2017 at 4:49 pm

The first item. I GOT FROM WAS A VACUUM IT LASTED ONE YR .was a high dollar one..they said that to bad . So we got a stove, so far so good ,than I got a microwave .the last last thing I got was a laptop., Ali’s it lasted one mtm. That was April 2017 .it is July now. All they said,was????., It is being, fixed.

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kiowonna dye June 7, 2017 at 6:49 pm

I have always used badcock and told other to do the same. After this experience with a leather sectional tearing within less than a year and having to call customer service on several occasions.. I will never ever buy anything from Badcock and I will suggest to others to do the same this is the worst customer service that I have ever seen for something that I’m supposed to be paying for. Of course when you purchase a new chair you get rid of your own I called about my cheer ripping they suggested to give me a credit for what I purchased of course there’s no products or anything equivalent to what I have so they told me oh well there’s nothing they can do other than return the chair and then I would have to find a chair somewhere!! Although they knew the products materials was defaulted

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Mildred July 26, 2017 at 6:16 pm

Service department: Jesus Garmas and Summers are the two that I have been dealing with. Very poor customer service department.

Bought a chair and foot stool from ( Badcock furniture ) 09/11/2016.
Call the store 02/10 and was told I would have the service man be at my house the following Tues. no call no show. So I called and was told I didn’t not have an appointment but I did say I few kind words and was told they made a mistake and the service man had a medical emergency and he would be there the next week. Picked up the chair and foot stool on that Thurs. and brought it back 03/01/2017 to fix the cushion where it had compressed.
Two weeks later it breaks down again and I was told by Summers and Jesus that there was nothing that the company would do now to fix it. I call them back and told them they better do something about this chair and Jesus requested picks of my chair and I send them. Two days later he’s telling me to go pick out a chair in exchange for these two items. I paid $1312.12 for both pieces. Went to look for a chair and all their chairs are cheap made and cheap prices. Less than the price I paid for both pieces. I will not give in to trading two for one cheap piece plus the chairs do not work with my neck problems that I’ve got.
I told Jesus that there is a chair that is less price and works with my neck and I’m willing to trade both in for the lesser chair price plus the different I paid for borh. Jesus responds was no it would be even trade for two pieces that was $1312.12 for $398.00. I know He wouldn’t cut him self for less and I’m sure not doing. I exspect to be treated fair on this issue and would like this to be taken asap.

Jesus has the pictures of my chair and I would like a responds ASAP.

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Andrea D. March 19, 2017 at 7:46 am

I bought a washing machine and dryer from your Walterboro store. We connected it and worked like really well for one week until we found water all over the laundry room floor. I went back to your company to exchange hose because it was leaking. Two days later water was on the floor again. I have been mopping up water for a week now. Your guys came to my house on Friday to see what the problem was and told me it was the hoses. That’s it! They did not fix anything nor has anyone from the store called me. I had to speak to 3 different people to get the guys to come fix the problem and they still didn’t fix it. Why monitor a problem and don’t fix it? Horrible customer service. I will not purchase anything from your store again and I am telling everyone I know on Facebook about my experience with your company.

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Michael Adams February 12, 2017 at 6:38 am

It was very bad as you have changed my down payment percentage without even notifying me. Plus the sales lady at fruitland park florida store Connie even told us ten percent down so the employees did not know of the so called corporate change to. You really need to let people know when you change their accounts very poor customer service. You have lost two customers and will let everyone know not to shop at your business

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Michael Adams February 12, 2017 at 6:34 am

Very unhappy. I went into Fruitland Park Florida store on 2/10/2017. My wife and I have both been customers of yours since last May. My down payment was 10 percent when I signed up for my account. We picked out a stove. Connie the sales lady even told us it be ten percent down. She then starts the paperwork to find out its now 25 percent down and I was never notified of this change. Connie even had said ten percent down. Very unprofessional not to let customer know of changes and the employee did not even know. You have lost two customers will never buy anything again due to poor customer service and have contacted better business Bureau along with channel 9 Todd Ulrich investigating team to let everyone know not to do business with you as you change the customer account without even telling them very poor customer service. That is fraud.

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susan thompson January 18, 2017 at 4:57 am

The last name is wrong on the first one sorry and it’s supposed to be December 30/31

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Susan thompsin January 18, 2017 at 4:54 am

I went in to your store on the 30/31 of c to purchase a child’s recliner I had a $300.00 credit I paid $65.00 to but chair on a payment payment went through in order to get chair I had to add $40.00 more which I didn’t have they says that I will receive my money back in 7 to 10 business days by sending a check have not received it yet why can’t you just return it back to my card it has been 2 weeks so what’s the hold up thank u

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