Zillow was founded in 2005 by Rich Barton and Lloyd Frink. The two were former Microsoft executives and co-founders of Expedia. The website is an online real estate database where buyers and sellers can research properties and their values by using the company’s Zestimate.
In 2008, Zillow Mortgage Marketplace and Zillow Advice were launched. The marketplace allows home buyers to get loan quotes without entering personal information like social security numbers. The Advice portion of the site allows people to ask real estate questions and get answers from local experts in their market.
In 2009, the company partnered with over 180 US newspapers to offer real estate search engines to their websites. Zillow Mobile was also launched this year.
Zillow went public on the NASDAQ in 2011. They also acquired Postlets and partnered with Yahoo Real Estate.
In 2015, Zillow acquired Trulia for $2.5 billion.
Today, Zillow and Trulia are the leading real estate websites in the world.
In July 2023, Zillow stock soared on an upgrade.
Zillow maintains a corporate office in Seattle, Washington.
Zillow was founded in 2005 by Rich Barton and Lloyd Frink. The two were former Microsoft executives and co-founders of Expedia. The website is an online real estate database where buyers and sellers can research properties and their values by using the company’s Zestimate.
History
In 2008, Zillow Mortgage Marketplace and Zillow Advice were launched. The marketplace allows home buyers to get loan quotes without entering personal information like social security numbers. The Advice portion of the site allows people to ask real estate questions and get answers from local experts in their market.
In 2009, the company partnered with over 180 US newspapers to offer real estate search engines to their websites. Zillow Mobile was also launched this year.
Zillow went public on the NASDAQ in 2011. They also acquired Postlets and partnered with Yahoo Real Estate.
In 2015, Zillow acquired Trulia for $2.5 billion.
Today, Zillow and Trulia are the leading real estate websites in the world.
In July 2023, Zillow stock soared on an upgrade.
Zillow maintains a corporate office in Seattle, Washington.
I Have repeatedly left message on Zillows customer service with no response. I rented a condo for 2 months off the Zillow site, placed a $7,000. Placed a $7,000. Deposit….It was a scam. The real owner of the condo said she has repeatedly told Zillow they cannot put her condo on their site. I need a response from Zillow!!!!
I think it’s interesting how Zillow makes no comment on any of these negative reviews…perhaps because they’re all true?
Oct 7th 2019
I am requesting and suggesting that you get this demand letter to the Office Of The President ASAP Today!
URGENT! I have already explained to you people at Zillow & Trulia that NO OTHER ONLINE REAL ESTATE COMPANY IS SHOWING The Short-Lived FOR SALE BUY OWNER LOWBALL PRICE ON THE MILS That Was Only Shown On Your Websites! ZILLOW And Trulia are NOW Damaging My Ability To Sell My House because people are seeing the Buy Owner Price and they think I can still afford to sell it at that price! I CAN”T Now That I Must Pay The Now Expensive Real Estate Fees If you reuse to remove the $369,000 Price I will Litigate Your Company For Damages And Legal Fees. This is now a formal demand to remove the $369.000 Buy Owner Price! I don’t care what your policy is! Good business is about not harming others by doing the right thing to help them! So far you are not doing this! I will also start and continue a blog and social media campaign telling many thousands of people about what you have done to damage my house sale and myself as a dire warning to them! I want this done right away today or Your Company Will Be Facing Litigation For Damages! Don’t worry you will be served properly if necessary. I Have Already Been Damaged As I Have Already Lost One Cash Sale Yesterday Because Of This! You are welcome to call me at 561-629-XXXX.
Barry Cohen
Just tried to reach the CEO and guess what
Another voicemail and it states “no messages can be left for this mailbox”
WOW what a disappointment when you cannot even speak with a human being
I guess I’ll just call the Better Business Bureau to put in a complaint and let them handle it
The worst experience ever
No return calls
No response to emails
Very unprofessional organization
Not happy
Zillow has my home up for auction while I’m going through a bankruptcy hearing that puts a haunt to an auction remove it at once or my my lawyer was contacted and I will file a suit if you do not !
Stupid spellcheck
After spending 6,000 a year for buyer leads, Zillow began some new program wherein I had to compete with listing agents, and according to Katie Krump, the sales associate for Zillow, I would have to pay 500.00 more per month to avoid this. This is a coercive business practice, if you ask me. I hope the Calif Dept of Consumer Affairs puts a stop to this.
My lilstng got 104 views and one save. I dont know how it got one save actually. No photos a description complicated by questions marks, etc., etc.
Oh by the way I meant to tell you I had my realtor exclude my listing from Zillow the last time I listed with her. Way to complicated.
So I would encourage all property owners to do the same. exclude Zillow when listing a home for sale with your real estate agent.
I agree with Cherie Haun. The real customers are the Realtors. Then don’t hold youreself up Zillow as a marketplace for homeowners. Sign me up for the class action lawsuit.
You people are unbelievable. You call me twice to bother me about verifying information but you cant spend the time to do your job correctly. I am amazed that you can get a two star rating. Ive done all lthe work and you can’t copy what i’ve sent you and get it posted. Its a shame. Youve go a great concept but cant execute. I cant wait for the management changes. Go see what I mean ** Walnut street Ashville, ohio.
Nothing but absurd inquires for our apartment building units from our Zillow ad. I don’t know if its spam or it’s coming from Jr. level dingbats in thier legal department trying to be social justice warriors via entrapment with provisions of The Fair Housing Act. However, we are not new at this. We have been landlords with a diverse and wonderful set of tenants for more than 50 years over two generations. However this a very real situation and it’s destroying Zillow’s business model. We hope they do something about it soon! We have spoken to many other landlords and they are experiencing exactly the same thing.
Please provide me with contact information for your legal department, I need to file a lawsuit against Zillow and Trulia.
Thank you
Amber Pleiss
I read that Zillow just won a lawsuit that their Zestimates are accurate, and in general, I love their website. However, I had a nightmare-rare, lightning-bolt situation with my realtor and I am having difficulty correcting my listing even though I have written to Zillow online twice, and have called them over the phone twice. Instead of listing my condo FOR RENT for $1500, my character-of-a-former real estate agent, listed it FOR SALE for $1500. Not a nice thing to do. If it was a mistake, it was neither caught and corrected by Zillow, nor the Real Estate Agency, Signature International Real Estate. One word comes to my mind regarding this real estate agent’s listing, Fraud, i.e. that people who were interested in the price of the condo for sale would call or come in, and he would collect checks for $1500, as if the condo was actually for sale for $1500. And he used my good name and my well-kept condo to do that. Very upsetting. It looks like I have no other options but to get legal with the realtor and/or Zillow, which was something, that I would have really rather have avoided entirely. But this is either potential malicious negligence or outright dishonesty. I wish that Zillow had been more proactive in checking on the accuracy of the listing and following through. My best advice is to put in the listing on your own first, and then list it with a realtor if you must, but be sure of its accuracy first. Other than that, I don’t know of another way to protect sellers and renters from a situation like the one I experienced.
I give Zillow a 1 1/2 Star. There was a false review that was put on by MY realtor. He used a name with my last name, but every fact for L^$& Milligan Milligan was about MY move, including the name of the person who sold me my house. Arianna is furious that he used her name in a fraudulent review. She is trying to contact Zillow, but only gets answering machines.I went to a people search and found L^$$&. Zillow does not do it’s homework! I complained about this review 6 months ago, and the bogus review is still there. I just submitted another complaint about both my realtor, and Zillow yesterday. Everything in my review were facts that I could back up. Yet, Zillow allows realtors to falsely put a 5 Star review about themselves.. When I went back to see the review that I submitted,, Zillow denied my entry. I made sure that there was nothing in my review that was emotional or non-factual. Factual reviews that are not good for realtors, are thrown out? I put my house on Zillow when I sold it last year. Never again. I don’t trust Zillow!
Hi, I sent you emails few times and never got a response. My property at 570 S. Brea Blvd., Brea, CA 92821 can no longer be found from Zillow.com. Please help to make the correction. I used to be able to post photos and place it for renting. Now I need to place it for rent again but it will not show up.
Just noticed they say they have 150 homes for sale in my county what a joke there are only 18
I posted a FSBO listing on Zillow on Monday. They called to verify the listing and I was involved in my work and could not take the call. I called them back and answered the questions regarding the Bed/Bath configuration, the price I listed the proeprty for and the zip code. It took me 20 minutes on hold to get through to them. What is the purpose of this verification, they never used to do it and it is disrupting. Further to that waste of time, I pick up the phone today Aug 17 (two days after my original listing) and they want me to go through the verification process again. I tried to explain it to the girl at the Las Vegas call center (if that is even true as sounded like she was from the phillipenes and I had a hard time understanding her) that I did the verification process on Monday but she kept talking over me. I then asked for a supervisor and was told he was busy and could not take me call. She told me his name was Faul. I asked to leave my number and if he would call me back. She then told me He would not call me back. She was rude, very unhelpful and a waste of my time. Here is a question for you what are supervisors there for at Zillow? Obviously solving problems is not their job. I guess at Zillow those hard working supervisors are there to pick up a paycheck. I called corporate office and after reading some of the unsatisfied people in this blog I seriously doubt it. I have never written or participated in a blog in my life but Zillow this is ridiculous
Zillow estimates are way off!! Try to contact them and no response and no call back..
THE ZESTIMATES are F-ING MY HOUSE SALE UP!!!
Dear “Corporate” Zillow: Here is the deal, All these people are upset because they are not getting the customer service they feel they deserve. Just want them to know that this is because they are NOT the customer. The customer ,friends, are realtors who pay for leads when people click to see a house on Zillow. Therefore, customer service to home sellers is not to be expected. Which explains why they do not return calls. But Zillow you do need to keep in mind that a class action lawsuit could very well be in your future, Your blatant disregard for attending to correcting Zestimates could very well be your undoing. When enough people continue to lose sales and money from the sale of their houses because of you it will be a sad day for your company. Some lawyer is going make you be the goose that lays the golden egg. I suggest that you attend to detail and pay attention when home sellers complain about their incorrect Zestimates. By the way, check out 2935 Thompson Mill Rd. 30506 because I am pissed too along with a lot of other peple tryiing to sell their homes. Cherie F.Haun
Last night August first, I purchased your Zillow’s what’s my current home and value worth and paid twice using my credit card and received nothing? in return, after your prompt stating continue with processing I still receive nothing for my purchase. I’m very upset that this happened and I need a response from you ASAP. As to why this happened? I need to get a copy of this doXXXXent and report ASAP that I purchase last night 8/1/17 off your web-site site ASAP. I look forward to your reply.
Dwight Staten (750-XXXXX)
I am doing a one hour presentation on your company to a large group in Columbus Ohio. I have looked for emails or numbers for local reps but its not that easy. Is there a rep that can contact me. I need some info so I can make this a great presentation. I am the faculty Manager of a large Real Estate School.
What happens when you have a problem posting a listing on Zillow???
Let me tell you…
I tried 5 times to post my house for sale by owner. I posted the same listing last year with no problem. This spring I posted the same listing with updated photos, descriptions to the recent upgrades and a price change. I received an email back stating I violated one of their policies, which was self promotion… I realized that maybe placing my contact information phone number and email address at the top of the description could be the problem and maybe it was some new policy. I went to make erase the contact info, and all the changes I made were gone and back to my old listing from last year. So I added the photos again, upgrade descriptions, price change and made sure my contact information was NOT in the description and only in the areas they provided. I resubmitted the property to list and got another email back saying sorry we can’t make the changes and that I must make the changes. This is the 2nd email from the same representative. So I went back to my listing to see what happened. Again back to the original listing from last year. Updated the info again. Got another email saying I would receive a call to confirm some information or I could call a customer service number provided to confirm the information and as soon as that information was confirmed the property would be list as for sale. So I called the number. I was asked my phone number to so they could look up my account. I gave them the number, and I was told the number does NOT exist in their system. So I asked if the address could be looked up.. NO. I asked if my customer ID could be used. NO. Just my phone number. I also asked if I could speak to the customer service rep that I was emailing back and forth. Since it sounded like I was dealing with an out of country call center by the person’s poor use of the English language. Of course I was told they couldn’t do that. So I email the same customer service rep that sent me the first 2 emails and ask them… “Seriously, what is going on over there?” And a few harsh words about what I have been through. No vulgarity was used, just a ticked off customer trying to get some answers. Of course another email apologizing and said if I had problems posting it on their site I could send it directly to a web address they provided. So I went back to my property page, which I fully expected would be as the original, which it was, but found another surprise. They cut my zillow estimate or “Zestimate” by over 40% From over $335k to under $198k. This must be some kind of joke. Plus they erased all the past zestimate timeline that showed the property’s worth well over $450k. So try listing your home for $375k with an estimate of almost $200k less and no timeline of past value and see how many responses you get. It’s not like my way out of range on my asking price, because I got a full FHA appraisal a year earlier, which costs more than a standard and is more complete. The only reason I paid for that is because if someone wanted to buy the house with an FHA loan the regular appraisal would be worthless and a FHA one would have to be done. And that FHA appraisal well over a year ago was $366k…
Thanks Zillow, is this what you guys do to your customers that complain about your customer service or so called “Glitches” in your system, which I was told might have been the problem with the listings reverting back to the original 4 times in a row??
Pathetic…
For shame! Frightening mcmansionhell with the threat of a lawsuit. One of my favorite weekly laughs. Your company looks like a foolish bully.
Zillow, your works are stunning pieces of craftsmanship and artistry. However, do you realize that by advertising on CNN you support a constant barrage of lies, propaganda and incitement of hatred toward American unity and patriotism? Do you realize that by supporting a network that absolutely and continually attacks President Donald J. Trump and His administration you are supporting the attempted undermining of his democratically elected presidency AND EVERY PERSON who voted for him? You cannot expect the support of the people whose continual attack you sponsor through CNN.
Reason why Zillow does not price homes at the right prices is because they work with agents who want to sell your home quickly for a lower price. Its all about their pockets and not the home owner, who in the end has to give money to the real-estate agents, banks, governments, accessories you need to sell the home, and more.. They need to make a cut of your hard earned work.
I want my home removed from your site. It is my personal business what I paid for my home not the public’s ! Your estimates r deceiving and incorrect destroying seller’s actual estimates and sale ! I would greatly appreciate a reply to have my home removed.
I want my home removed from your website immediately. Your company is rediculous. Stop showing my personal business to the public. I’m thinking class action law suit!
why are fsbo allowed on a site that is predominantly funded by realtors? they are taking away our business. I feel strongly if the CEO would take a poll out of all paying realtors to ban fsbo’s it would be a unanoumous decsion to not allow them.
One more unhappy FSBO…and Zillow fixes nothing that they screwed up.
My listings suddenly went from active to “off market” for one and “address not found” for the other…this is after months of listing them myself and receiving ‘daily reports’ by email on both. The customer care rep blamed it on MLS-which I have no way of dealing with. I guess once they screw it up it just stays screwed up…anybody have any luck ‘fixing’ their screw-ups? contact me at sprsi @ gvtc.com if you had some luck…and want to help.
407 Skyview Dr, Boerne TX
411 Skyview Dr, Boerne TX
don’t waste your time go else where. agent rude said don’t know about home , 1-810-637-XXXXX, he should be fired
don’t waste your time .no answer . agent rude called1-8180-637-590about he said don’t know, go else where not listed said about homes said don’t know. I asked who I call rude hung up on me.
In reply to your contacting me, from no-reply@@premier-agent.zillow.com I need to try this way to reach you, as you do not allow a simple way, and this option is not part of your automated self service Q&A system.
So I am hoping you can advance my reply to the “@premier-agent.zillow.com” people, because I can not call you, as I am now in Israel till July 2017, so I hope we can do it by email.
Amnon M Cohen
Our records show that you posted one or more listings for sale on Zillow and Trulia.
The quality of our listings is a top priority at Zillow Group. Please take 5 minutes to verify your listing by calling (702) 359-7566, 8:30a.m to 5:00p.m. Pacific Time Monday through Friday and referencing case ID 4127090193. The Listing Verification Team will only ask you to verify property data. We will not ask for any forms of payment, passwords, or personal information such as your social security number.
Listings not verified in the next five business days will be removed from Zillow and Trulia.
Thank you for helping us ensure a great experience for the millions of home shoppers who visit our sites. We look forward to talking with you soon.
The Listing Verification Team
Seriously Zillow, do you really want to read one more complaint about your service?
My listing came to you through a feed from OLR in New York. All three of the services you own made mistakes in my listing, however, Streeteasy, the NYC portal corrected it in very short order upon my notifying them. However both Zillow and Trulia, which each made different kinds of mistakes have not addressed my 2 separate emails to each of them, a total of 6, explaining the problems and asking for some action and to get back to me. My listing is Brooklyn, NY.
This is all very disappointing and is creating problems for the people using your service. I know you are handling a large volume of listings, but good customer service is essential. I would appreciate your getting back to me so the errors can be corrected.
Horrible! I have a listing in San Diego and it shows the property as OFF MARKET. I tried calling multiple times and no answer. They are obviously not reliable according to all of the other bad reviews and comments.
The picture used for my house is not my house. It is not even a house on our street or development. I have tried to get you on the phone, but I don’t get a return call as requested. I changed some of the facts as I could, but someone went in & messed with the listing because it used to be correct & did show the proper picture. PLEASE get back to me on this or take my house off your site. My phone # is 702-396-XXXXX. I hope to here from you SOON. Thank you– Diana
Zillow has ruined my property sale. They currently have a false add listed for $9,500 auction. I have had this property listed at $349,000. Look it up…,.. Algonquin, Illinois North River Rd. 2 adds next to each other # 15 & 16 down from top.
i would like to talk to a live person and let u lnow what i am looking for. or they can give me numbers i could call in the different areas i looking at and for. thasnk u, judy
Zillow has done a terrible job misadvertising my home. They do not know how to advertise correctly for the best advantage of selling and displaying my property correctly. Their zestimate is completely wrong and is lower than the price I paid for my property 15 years ago. They refuse to correct the problems. For spite they have said they will not take it off their site. Now they say it is NOT FOR SALE……when I am selling it by OWNER. They continue to Devalue my home hurting the sale and the legitimate price that we are asking. This has been going on for over 2 years. My X realtor is also being hurt by them and their business is suffering because of the lack of care and sincere caring that these people do not have for their customers. They will not correct their mistakes and they make a lot of them. Do not do business with these distrustful people.
Was looking on the Zillow sight for a place to live and come to find out i was scammed by someone who claimed he worked for the seller of this property. How do these things happen. On this sight there should be no scammers taking peoples money. Need to bring this to Zillows attention. I reported this to police.
The zillow support are so stupid, and lazy. I advertise with zillow and we had this connect from clients who select us online. the problem is somehow the number got switched to my home cell phone. Now all hours of the night i get calls from this service. Called customer service they tell me its not zillow. LOL I sent them the number and the recording. I had the number reversed, and the address comes back to their San Francisco office. 415-728-0380. instead of shutting off the calls to my personal phone they turned off my connect service to my office phone. I have so many service tickets they are terrible,. love my sales person but support sucks. I can’t be the only one who feels this way.
Zillow has my home that is for sale and listed in the MLS in the wrong location with the MLS information and photos on the website. The location where my house is actually located with the information I personally entered is showing as “OFF MARKET” “NOT FOR SALE”! Is this the reason why my house can’t be found and may effect my home from being sold! I have written the company many times about this matter when I noticed it was listed incorrectly when I had it listed for rent. It took almost two years for the to correct it. Now that my home is for sale, they have it in the wrong location again!
I own a video production company in New York and I would like to speak to someone about producing videos for you in the New York Tri-state area.
Chuck Schultz
CEO Ultimate Media Inc.
631-772-XXXXX
After over a year of constant error on my account that even the Manager overseeing my account rep has not regard for being held responsible or apologizing. Spending tens of thousands of dollars where’s the respect of taking care of your customers? I don’t have time to “monitor” their errors and change of my contact number. For an unknown period of time that went on with a phone number that didn’t even connect to my #! Being a loyal customer for seven years I’m extremely frustrated with their service. Stop changing the process of leads! Now there’s another product to purchase to assist agents receive seller leads! There goes 30% of the calls I would receive with sellers requesting a Zestimate. I’ve spoken to dozens of agents that are very unhappy since you merged with Trulia. This is the FOURTH time someone screwed up my contact phone number that I had to catch!!
New Feature Suggestion
For many, finding a home in a neighborhood close to a place of worship is very important. Zillow should handle Temples, Synagogues, Churches and Mosques in a way similar to the way it handles Education, by placing an Icon for a place of worship on the map along side home listings. It would help users select neighborhoods best suited for their needs.
Adding this feature would give Zillow an edge over other real estate sites.
Trying to find resolution to issues with my account. My account rep, John Sperber, seems to ignore my concerns or has no desire to resolve said issues. As a broker and investor in your company spending tens of thousands of dollars each year in service, I am extremely displeased with how this has been handled and/or not addressed.
I absolutely hate this company. Can’t something be done about this? they have my home listed as being in foreclosure. Don’t think so! Notice there is no place that they have a phone number on their website as there would be no amount of people to handle the complain calls.
I have the same problem. The have my home listed as foreclosed but they can’t tell me the source other than it was sent via google. What further steps have you taken?
I am filing a complaint with the Attorney Generaland encourage everyone else to do so as well. Two weeks before buying out Trulia, I received a phone call from Trulia offering me a “Once in a Lifetime deal” on a Zip Code that rarely comes available. Needless to say my 30% share went down to 2% two weeks later. When I called to inquire why my buyer leads literally went from one a week to zero in six weeks Joshua Chorpenning contacted me and offered me another once in a lifetime deal. My monthly rate would triple for 1/3 the market share. When I told him to cancel my acount he beraded me with profanity and thanking me for wasting his time. Zillow intentionally sold services knowing they were going to materiallt change the contracts.
Hi Kent,
Did you get anywhere with this? There should be a lawsuit filed against the change of processing leads without agents signing a new updated contract spelling out the details of the change, % of leads coming from Trulia. This has definitely affected the amount of leads generated even though we pay the same on a monthly basis.
Notice: Your Zillow Estimate has under valued the home I am selling and has no merit. My sales price is based upon an independent appraisal made 9/14/15. Because of the low ball number you have published, this is my notice of intent to sue Zillow Corp. for tortuious interferrence. If I succeed in getting my law suit filed in our local court, we will immediately apply for class action status. You have one opportunity to resolve this matter by correcting your “Zillow Estimate” to reflect the correct appraised value of my property.
Robert Hardy
Pascagoula, MS
rXXXXX@bellsouth.net
I have to tell you how horrified I am at the fact that you have just managed to strip my entire business on line of all my reviews. These reviews, (all 37 of them on Trulia) were legitimate reviews from my clients that I have worked hard to acXXXXulate over time and for your company to remove them from Trulia and only show 9 of them on both sites (Trulia and ZIllow) is seriously like being violated. I have no recourse and no one there cares. Am I just supposed to take it……I do not advertise, and everything I do is word of mouth and for you to just remove valid recommendations/references is unconscionable and inexcusable. My reviews represent years of work, and to have it stripped away by some backroom person or alga rhythm is awful. This is horrible of you as a company to do. You claim you care, but I have had 8 tickets opened to at least speak to someone, or have a review and I have had ZERO response. There should be at least someone to explain WHY the reviews have not been posted, or a dispute process of why I think the reviews should be posted. NOTHING!!! You have reduce my online presence to nothing overnight and at the same time have basically told my clients to go screw themselves because what they had to say is not relevant or up to your standards and will not be posted. I want to know what was wrong with my reviews that did not meet your standards? I want an explanation and something a little better than Zillows standards are different than Trulia. I want someone to review these reviews and THEN give me a response. I did manage to copy them from Trulia on weekend after you removed them….they came back on line for some reason before being removed again and so I was able to copy them. I am sure you are going to have backlash from other agents regarding this, as this is a bad way to start a new venture. I have NEVER been made to feel so helpless from a company.
Zillow is the worst run organization I have ever dealt with. The incompetence of this website must be broadcast from the highest mountains. There are still some people out there who believe the information they get from Zillow is accurate. They must be stopped. Does anyone know of a group of professionals that are organizing to stop Zillow? If they do please forward it to everyone. If you want to start one let me know, I will join.
I agree!! Class action lawsuit~
Your website is XXXXX. I see 8 yr old satellite views.
If you’re on Zillow get off ASAP. Zillow will cost you the sell of your home, will under estimate your home, will get local information wrong, will have “Zillow real estate pros” who’ve never been too or seen your home make wild statements on value of your home and how fast they can sell your home. You’ll never be able to talk with a live person who can make a decision for Zillow to fix any issues. Might find the best way to make corrections and get your home completely off Zillow will be through a lawyer.
I listed a home for rent on Zillow. Most everything is OK. Your Property estimates are too low and so are your Rental “Zestimates” per comps on MRIS (Our local MLS) The biggest problem is that you show the local Elementary School completely WRONG! The property is 1108 Silverleaf Drive Arnold, MD 21012. You show the Elementary School as Brock Bridge which is over 20 miles away from the home. The proper Elementary School is “BROADNECK ELEMENTARY SCHOOL” it is only 2 miles away. IT WOULD BE NICE IF PEOPLE COULD CORRECT PROBLEMS LIKE THIS THEMSELVES. NO ONE WANTS TO RENT A HOME WHERE THIER CHILDREN HAVE TO TRAVEL 20 MILES TO KINDERGARTEN! Pleas get this straightened out ASAP PLEASE. Thank you, Bill
I have emailed 4 times and tried calling six times – either no one answers or, if they do, they cut you off when they say they are transferring you. The description of my property has been incorrect for over 6 months. The location of my townhome on your map is off by two units. I requested an explanation of how you arrive at Zestimates as they are not in line with local sales or real-time activity but never receive a response. I understand why there are realty groups that block Zillow from using their listings. This is disgraceful and in an economy that is tough enough on the average person trying to sell their home, your lack of interest or accuracy is pathetic. I am saying what I want here because I know for a fact NO ONE WILL RESPOND!
I have offered a written independent home appraisal to correct my home Zestimate and
nothing has been corrected and nobody has been willing to correct the false information. My attorney suggests to sell per Zillow Zestimates and sue for damages or begin a class action suit. When there is willful and blatant refusal to correct information that becomes and financial liability to someone else, that is bad faith. Right now refusal to correct what they are marketing my home at has become an 80K liability to me. At 1495 Red Rock Street in Las Vegas. Around the corner at 5745 Del Rey Ave. a home sold for 570K and they are still marketing it Zestimate at at 383,845! Whoever is in charge of the information in this neighborhood is sociopathic!
You are an idiot if you are adjusting your selling price based off of some website in another state. Your attorney is clearly an idiot for advising to sell below market value based on price point from their website. You have an appraisal supporting your value, sell it for what it stated and don’t waste peoples time with stupid post like this.
Zillow shows a road across my property in Montana. This property is a wheat field and needs to be corrected. Please contact me via e-mail to rectify this erroneous information.
Thank you.
Our property at xx Adams rd, Breinigsville PA 18031 was sold August 15, 2014. We have repeatedly tried to inform zillow by so saying through zillow’s error link on the info spec about the property, but with no success. Please remove our listing from the for sale category.
Zillow values are a joke. I live in a planned neighborhood, with homogeneous housing. They list my value at $1.4 m. Only problem is nothing in the neighborhood is actually listed or has sold for near that number. May $1.2m on a good day. “Only” $200-300k off. The realtors think Zillow is a joke. Maybe they should just call it an entertainment website
ZILLOW HAS MY HOME LISTED AS A PRE-FORECLOSURE. IT IS NOT. THIS INCORRECT INFORMATION HAS CAUSED ME TO LOOSE A SALE ON MY HOME, MY TENANTS REFUSE TO PAY RENT AND NO REALTOR WILL NOW SHOW MY HOME. THEY HAVE REFUSED TO CORRECT THIS INFORMATION. AS A RESULT….MY HOME CANNOT BE SOLD AND I CANNOT RENT IT OUT. ZILLOW IS ACTING ABOVE ANY LAWS OF THIS COUNTRY AND CONTINUES TO DO SO, WITHOUT ANY RAMIFICATIONS. CAN ANYONE HELP US?
Spencer Rascoff
Take a look a Realbiz RBIZ and Next 1 NXOI.
Next one owns 60% of Realbiz.
Both companies are run by the same guy. Bill Kerby CEO.
Buy him out, add this to your program.
Send me my commission.
A&A Securities LLC
James W. Humbard
509-697-XXXXx
What do I do to correct an ERROR in your listing and valuing of my home???
Byron T. Cheuvront
XXXXx Dynasty Dr.
Pensacola, FL 32504 (Montage Subdivision)
850+429-+XXXXx or 520+723-XXXXx
You have in your information that my home SOLD in 2013 for $25K or $12 per sq ft, which is in total ERROR!!! I purchased the home on 3/22/2010 for $179K and since then I have spent $65K in renovations. You have the 1713 sq ft home next door to me valued at $201K, where as you have my home at 1957 sq ft valued at $191K…..clearly this is Not Accurate!!! This is a Patio Home Community and ALL of the homes are very similarr, but have varying square footage and values should be reflected by the square foot. Banks use your information to evaluate home values and when it is incorrect it negatively affects the homeowner. Please look into this and correct this inaccurate information. I am sure that you picked up the $25K when I gave my Sister 1/3 Ownership in my home in 2013 and had to pay tax on 1/3 of the Mortgage Balance but the home was NOT SOLD, did NOT CHABGE HABDS and is still my home since 3/22/2010.
Please correct this incorrect information, as it is negatively impacting my property value.
Thank you,
Byron T. Cheuvront
if you call CFO: Chad M. Cohen Phone # 1-206-757-****
or email his sec at al**@zillow.com you will get some where just dont use my info i am getting my house stuff fixed on there site good luck to all have a good day
When 17% of Zillows 106 million Zestimates are more than 25% inaccurate it is inexcusable that Zillow refuse all requests by homeowners to correct erroneous valuations. No other $5Bn Nasdaq company treats consumers in such an disgraceful way and the time has come for our elected representatives to catch up with technology and impose some form of Regulation to protect homeowners from Zillows nonsense Zestimates. As a minimum there needs to be a DoNotZestimate process to enable homeowners saddled with an inaccurate Zestimate to opt out, in the same way as phone users can opt out of unwanted spam phone calls by registering with DoNotCall.org.
Caroline, my husband and I are having the same problems. It’s a very frustrating situation we’re in. Per Zillow we updated the facts on our house at the same time I added an appraisal that we had done by a certified appraiser. From that point on our home has decreased in value. There are 3 other homes in our development that are of the same floor plan, same baths. Our personal square footage is more due to us increasing the length of our home when purchased. Yet our home is $30,000 + less than then others and declining. I guess they didn’t like the FACT I placed in there about the appraisal amount.
So the Zillow statement that they base the zestimate on “facts presented by the owner ” is dishonest. At the moment we’re the only house at this time with the lowest evaluation and dropping. Mr Maher has the right idea, I sure would like to see a class action suit myself. I didn’t ask for this info to be posted but if I don’t have a choice sure would be nice to have a fair evaluation. I have contacted the BBB in my area, the Atty General’s Office will be next.
Good Luck
Zillow used its zestimates and refers to a broad range of example:…your home could be worth $288,000.00 to $368.000.00: Yet I have complained to Zillow once via telephone call and everytime I look at our property it is going down, while every other house in the area is rising, even homes just like ours and ours is in better shape. Trulia is a much better and more on point system. Appraisers and Realtors laugh at Zillow and sort of refer to it as ” junk RE statistics”. The truth is Zillow can do nothing to a home, as an appraisal is the final say so and sellers will find out that Zillow is just another form of wasted facts. I do believe that Zillow is purposely lowering the Zestimate of our home, although it has sold for more. Zillow replies that you cannot sue them? Get your home appraised and just blog, verbally share information and realize that Zillow is like the cheap toys made in China with chemical toxins, worthless. Refer to it as Comic Strip Material in the Real Estate World. Honestly, all the appraisers in our area, have told me that Zillow just is not a valid reference. Not stopping here, shame on Zillow.
I am the owner right now of , 1920 8th street new, elk river, mn 55330
And I am having problem with you Zillow as far as prices on land and homes go.
Maybe if you went back too school, for your prices are far out and point blank stumped,
My house isn’t even worth 10,000.00 . and your going to say 60,000.00 dollars.
Just so you know. This is a meth lab property, do you even know what meth is ???????????.
You put prices on property’s and you don’t even have the brains to check things out.
Pigs just pigs like you Zillow who are nothing but bigs, you don’t care who you hurt, as
Long as you get to put out your melay mouth worm XXXXX. To hurt every one you can .
I am thinking you should be sued in court. And pigs if I was told that this property
Was a meth lab and that 8 persons went to prison. I would not have bought this hellish
Pics of so called land. And now I am walking away from this hell. But no thanks to
The pigs at Zillow. And things like you don’t know bthe hate we holed for you pigs
FLOYD ……exactly. People, Real Estate Agencies and Appraisers are starting to share the truth. Zillow is just like a hot air pillow. It is too bad, that the good people working for Zillow cannot encourage the CEO and supposed hierarchy of this corporation to update their statistical system and do real business calculations. Look at it as like cheap toys made in china: worthless and the best thing to do is just share with others about the lack of factual information. Appraisers do not use Zillow, infact most giggle and consider it crap. Trulia is a more factual system and still do not look at these real estate sites. Appraisers and Realtors. Maybe they are on Meth and this is why they suck
I am having an issue with visitors to your site calling us about below market price leases.
I thing they are creating false listings at about 1/2 of market price.
I would appreciate a call 248 231 XXXXX
I WAS GOING TO WRITE A NUMBER OF PROBLEMS THAT I HAD WITH ZILLOW AND TRULIA BUT AFTER READING THIS PAGE IT SEEMS THAT ANY NEGATIVE COMMENTS THAT I MAY HAVE CONSIDERED LISTING HAVE ALREADY BEEN POSTED. FORTUNATELY THERE ARE OTHER SOURCES WHERE THE INFORMATION CAN BE OBTAINED. I HAVE FOUND THAT THE BEST SOURCE IS A LOCAL REALTOR. ALL OF THE REAL ESTATE PROFESSIONALS I SPOKE WITH DO NOT CONSIDER THIS COMPANY PROVIDES ANY CONSUMER VALUE BUT INSTEAD IS A BILLBOARD FOR ADVERTISING EVERYTHING UNDER THE SUN.
THE ONLY SUGGESTION THAT I WOULD MAKE IS THAT SENIOR MANAGEMENT OF THIS COMPANY READ THIS COMMENT BOARD BUT IF THEY ARE AS NON-RESPONSIVE AS THE STAFF, I GUESS IT REALLY DOESN’T MATTER.
I WAS ADVISED AFTER I POSTED A COMMENTARY THAT MY COMMENTS WERE AWAITING “MODERATION”!
DOES THIS MEAN CENSURING, I DON’T KNOW!
Yes, sir, we censor comments that contain large amounts of profanity and edit out personal information for your safety. Thanks for understanding.
Wrong estimate, repeatedly sent you e-mails and you refuse to change it. You say public records… really you must be blind. I’ve so had it with Zillow. You have your policy, we home owners have our own, we never signed a contract with you, so,my policy is: wrong info and no corrections, fees we charge $1000 per month until info is corrected. Should anything ever happen to me, or lose the house, because you are putting unwanted info out, you will have a law suit. I could care less about your so called privacy policy. Privacy is the correct word, if some one is looking for info on my house I should be the one to give it. You make it way to easy for predators to get info. We know more about the house than you do, you do not live in my house. Who is behind this Bill Gates by any chance. FIX THIS NOW!!!
To Whom It May Concern:
I am the owner of the property at XXXXXX Paseo Terraza, San Juan Capistrano, CA 92675
You have the incorrect square footage : 2,211 it should be 3,589 SF. There are several residence within this group of residence which are incorrect. My suggestion is to check the assessor’s records for the correct information. Thank you. 949 661 XXXXX
The property you are showing at 638 W.5th St. Reno NV is a Commercial site leased by Advanced Gold and Silver. This property is currently for sale by a commercial broker. However Zillow is showing this on there sight which they claim they do not do. I have sent 3 responses for there sight in the last 3 weeks. They have done nothing.
I would like to know how you came up with a price on my home. I bought the home for less that you say it worth did you come out and appraise it without my consent or did you just put the price on it. I will check more in to this, because if your company hurt my value in anyway i will take legal action on your company. I believe your company need to get all the facts before you put anything in print.I left my name and phone number on your headquarter number for you to call and resolve this matter.
Why will you not call me back, I have put in 10 request.
Mssrs:
I have made repeated attempts to convey to you that Zestimate of my home is completely inacurate and is hurting the prospects of my sale.
Two years ago I paid for a professional appraisal of my home ,which came in at $410,000.this was before I finished my basement with Cof Os for compliance. A similar home with the same sq.footage is estimate at $426,000 without dual central air and heat and completely renovated livable basement… Your basis for evaluation is WRONG and my private information is none of your business …. Iam a share holder and Iam very unhappy with your assessment and if you do not make an attempt and remedy this problem I will seek counsel and prepare a class action against Zillow for presenting as fact damaging information that serves to distort the true value of citizens real property …. you are an information provider whose information effects the sale of property GET IT CORRECT….
ref: 3365 Delmar Drive Laurel NY 11948 ($397,642)
3625 Delamr Drive Laurel NY 11948 ($426,237)
I have reached my boiling point with zillow! after recieving another decrease on your Zestimate! I listed my home last summer with Zillow last summer . I was pleased with your web site with the exception of your Zestimate. Just after listing I went to see my listing on line.. to my surprise the FIRST! thing I saw was a red house and a NOT FOR SALE and I thought what the hell ? I didn’t realize at the time this was a zestimate I had to read on to find out what this was…Do you really think most people would read on like I did… my answer is NO. If it wasn’t my listing and I was looking for a home I would have moved on to the next listing… it wasn’t until I closed the box …I then found my listing underneath the zestimate pop-up On one of your last reports you sent to me I had over 10,000 views and only 300 continued on why ? Probably because many people saw the Not For Sale Zestimate FIRST! without knowing about Zestimate’s they assumed this house was not for sale and moved on to other listing! You didn’t do me any good I probably lost many many customers or more than likely a SALE of my home!
You have NO business having Zestimate unless you have PROFESSIONALS providing accurate information . As part of the basis of your company the” for sale by owner” YOU ARE DOING ME MORE HARM THAN GOOD!
Now I will tell you the problems with my old listing.. beside’s the pop up zestimate over top of my listing. your property outline in my listing dosen’t include the 44×110 lakefront lot next to me which it should! which has a 20×32 garage on it lost$$$$ value just from people looking at property lines..
Just as of today you compare my home with a listing down the road from me(I use to own it) your zestimate on this home approx. 87,000 listed with a realtor 99,900 a home with 10ft of deeded access to the lake, smaller home,smaller yard, a carport for a garage. with mine as of todays report your zestimate was 134,801 a 47,000 difference well just in my 280 ft of peninsula Lakefront vs.10 ft access I cover that value 2 time over my lot is twice as big as the one down the street my home is bigger I have landscaping all around my park like yard I have quiet cove on one side of my peninsula the best by far of ANY home on this street..I could go on.. but I won’t
you say you go by comparable’s for some reason last summer you MISSED the best comp on the street 3 bedroom walk out ranch with 80 ft of lake front sold for about 224,000 why this home has never been used for a sold comp for your Zestimate! I don’t know . Most of the 13 homes on this street are worth over 200,000 with the exception of 2 or 3 would be under 200, 000 and the 13754 address on is the only home that has access not frontage on the lake.
I also have two bank appraisals by a PROFESSIONAL Appraiser my highest was 240,000
You have a big flaw in using the townships tax s.u.v. because they sometimes cant keep up with the growing value because of the market change and the fact they cant only raise s.u.v.tax a certain percentage a year I think it’s like 2% around here.
YOUR ZESTIMATE SYSTEM HAS TOO MANY “FLAW’S” IN IT
YOU HAVE NO BUSINESS ” TRYING” TO VALUE A SELLER’S HOME
HAVE YOU HEARD THE WORDS “LOCATION, lOCATION, lOCATION” HAVING ” VALUE”
where is that in your estimate?
So all you are doing is Hurting Every SELLER from selling there home by giving poor zestimate
not only will the sellers get LOWER OFFERS based on YOUR zestimate there will be less sales!
YOU ARE HURTING OUR U.S. ECONOMY.!
With the flaw’s you have just on my home alone should tell you this is something you should leave to the EXPERTS not some computer that uses flawed information!
I expect to here from a REAL PERSON that I can TALK to and get my problems cleared up
Dave Leaf a very unhappy customer
I am a brand new RE agent who replied to an invitation to become a premier agent with concierge service, I asked the salesperson (who said the deal she was offering was a sale) if I can cancel since it would be 6 months billed over six months. She said I could but there would possibly be issues if I ever want to sign up for it again. With that I took the deal, THIS deal would be for 1 zip code, the one I live in, with concierge service that would pre-approve leads and then call me with the customer on the phone.
I stuck it out for 4 months with very few leads (20 all together that were generated – but only 10 that were approved and 0 that I was able to convert) So I went on zillow, to cancel. It took forever to find my cc info and after finally finding it under advertising, I selected cancel which popped up a phone number to call. I called the number and reached a nice CS person, he could not process my request, instead I had to speak to Seth Smith, who was unavailable. I was then asked what the reason for my cancellation and I said as a new agent, this is not the right program, I am being showcased along side agents with many reviews and sales and I am not getting enough leads. He said okay and said I would hear from Seth Smith. Seth sent me a long email informing me that their salespersons would never say I could cancel, in addition, he cancelled the concierge on my plan – which I did not ask for and offered me a different zip code – which defeats the purpose of trying to establish myself in my area. I wrote back and asked him to call, then I sent a message to billing to remove my credit card and I got a call from Amanda Smith, does everyone have the same last name or is that a Zillow thing? Amanda said she if I cancelled I would have to pay 2 months upfront and with only 2 months left to go, that I would be best to just continue. Amanda didn’t care about my situation either, or that I was deceived by the salesperson so I asked Amanda Smith to provide me with someone in corporate i could speak to, a phone number or address and she said she had no phone number or address she could provide, instead she would be happy to council me on how to improve my experience with Premier Agent. She said we could talk when I was less passionate, meaning that I was furious, which is correct. So, just based on the horrible run around, the fact that I was lied to from the beginning on being able to cancel, being told there is no number I can call or address I can write to, and that my credit card info cannot be removed and everyone’s last name is Smith, Zillow is a company that I would not trust. I am paying for a service monthly, Its not like i bought a coat that I wore all winter and want my money back – I already paid $1000 bucks which I am not asking to be refunded to me, I just don’t want to continue and do not want to be billed for 2 more months of services i have not yet received because I am unsatisfied with the service. I was even willing to try the premiere agent again in the future once I have better established myself and have some sales under my belt and real reviews, but after this experience forget it. Now I am just waiting for the class action lawsuit. Zillow’s Business practices need to be visited by a court of law. Awful experience, probably the worst I have had in my professional experience. I should be able to resign and not be billed two months upfront to do so. This is ridiculous. But worse was the awful experience of talking to the Zillow people who could care less.