Wholesale Halloween Costumes was founded in 2006 in Livingston, New Jersey. Current CEO Erik Mandell also operates Party City stores. The company sells a wide variety of costumes strictly online. The company has headquarters in Edison, New Jersey and has at least 50 full time employees that work year round,
Costumes are mainly for Halloween, but since the company is open all year, costumes can also be purchased for parties, theater plays, and holiday celebrations. The company states that it has more than 20,000 costumes in stock at any given time, along with makeup, props, and Halloween decor. Wholesale Halloween Costumes partners with SFX makeup artists during the Halloween season to utilize tutorials that help spread the spirit of the season.
Wholesale Halloween Costumes also stocks costumes for pets, plus sizes, and couple themed costumes, such as Bonnie and Clyde. The company sells at wholesale prices, with plenty of coupons to be found online.
Wholesale Halloween Costumes
Wholesale Halloween Costumes was founded in 2006 in Livingston, New Jersey. Current CEO Erik Mandell also operates Party City stores. The company sells a wide variety of costumes strictly online. The company has headquarters in Edison, New Jersey and has at least 50 full time employees that work year round,
Costumes are mainly for Halloween, but since the company is open all year, costumes can also be purchased for parties, theater plays, and holiday celebrations. The company states that it has more than 20,000 costumes in stock at any given time, along with makeup, props, and Halloween decor. Wholesale Halloween Costumes partners with SFX makeup artists during the Halloween season to utilize tutorials that help spread the spirit of the season.
Wholesale Halloween Costumes also stocks costumes for pets, plus sizes, and couple themed costumes, such as Bonnie and Clyde. The company sells at wholesale prices, with plenty of coupons to be found online.
History
Dear Erik Mandell,
You should know that your customer service is horrific!! I returned 6 items in one box on 7-1-22 totaling $112.97 refund. It’s been 21 days and I still have not received a credit to my account. I have confirmation from UPS that it was received and signed on July 7 by FUKUDA . When I talked to “Brittany” in customer service she said that only one item showed that it was credited. (Although THAT hasn’t even appeared on my account either.) She said she would look in this and get back to me on Tuesday.
When I questioned Brittany if she knew why they would only credit ONE of the 6 items, she took on an immediate sarcastic ATTITUDE! Saying. “I DON’T KNOW, I SAID I would look into this and call you on Tuesday.” I don’t know where this attitude came from. I never accused or raised my voice at all throughout the conversation. I was merely trying to understand the process of returns.
It’s bad enough that it takes so long to get a refund, and that the appropriate credit gets messed up in the process, but now I also have to deal with a customer service representative that is a b*tch!
Being a business owner myself, I know the importance of how to treat a customer.. I also know that I would want to be aware of how my employees were treating my customers. And THAT is certainly not the way a customer should be treated!
I’m sure being a customer service representative is not an easy job having to listen to complaints all day. But that is more the reason to hire someone that is friendly and patient, helping the customer understand the situation. Especially in a time where ONE bad review can be damaging to a company’s reputation when posted on Facebook, Instagram and Twitter.
Just thought you should know.
May I add I called several times!!!!!! ?
And I hope both emails I have sent toady NOV 2ND 2019 ERIK MANDELL AND TOM KEENAN SEE’S. AND RESPONSE!! DO THE RIGHT THING AND GIVE ME MY MONEY BACK. YOU HAVE HAD YOUR COSTUME BACK. I PAID YOU WHEN I ORDERED!!! HAVE ENOUGH decency to return my money! It’s not like I have money like y’all do! I’m on disability!! Every dollar matters to me! Sincerely Denise Elliott
This company takes “giving you the run-around” to the next level!! I placed an order in November, received one of the items broken. Was told that I would have to return the broken item and I would receive reimbursement for both the broken item and the amount it cost me to ship the item back. It is now February and still I have received nothing!! Contacted them through emails and phone calls and I am always told it will be taken care off. Spoke to senior reps who claim they will handle it and still nothing.I have even spoke to the supervisor’s supervisors and AGAIN nothing!! Spoke to another supervisor today (Jennifer) and she tells me that she spoke to her supervisor (Bryan) and he will send it to corporate for a refund. I asked her for the phone number to corporate and she states “they don’t have that information”…so I look online for the number and it’s funny how the corporate phone number is not even in service! I ask to speak with Bryan and guess what ?…he is in a meeting…2 minutes later..really??It has been an ongoing issue for almost 2 months and I think that is an incredibly long time for this issue to be resolved. Companies like this should not exist…poor customer service and they are so quick to take the money but want to wait months to refund a customer. I am sure I will not even receive a response from this but NEEDED to let possible customers of this company know what you may encounter if you purchase and receive a broken item from them and need to send it back! I will continue to try and get my money back and even contact the BBB….
I had to return a costume the 2nd day after I received it. Because I couldn’t handle the material touching my skin. I returned it using the exact return info!! Note this was my first and last time purchasing anything. October 5th was when I purchased my costume. Today is November 2nd I HAVE NOT yet received my money. So disrespectful of this company!!!!
May I add I called several times!!!!!! ?
I am so disappointed in this company. After the wrong size was sent, I called and was promised the right size, plus refund on the shipping and a five percent discount by “Roberta”. I found out later none of this was done and it never should of been promised. When I received the second costume it was Tin Man that was suppose to be sent to Kansas and the costume I wanted was Wonder Woman being sent to CT. Starting Monday October 17th I called every day, waited at least ten minutes, was cut off twice and spoke to the following representatives..Scott, Amir, Jamie, Christi, Angi and then her supervisor O’Brien….all of them stating that my five year old granddaughter would have the right costume for a Halloween party on 10/22. That never happened. I callled on Monday, the 24th and was told by Cassidy that the order was never expedited and they no longer had my Grandaughter’ size. ONE week before Halloween a five year old was not getting a very poplar costume….she was heartbroken. Cassidy DID tell me she would give me a discount towards my next purchase (and I know how that goes) PLUS she was NOT going to charge me for shipping and handling of the WRONG costume…..wasn’t that special. I would like a response on how this company plans to compensate for all of this aggravation, but more importantly, mend a five year olds broken heart!
Buyer BEWARE!! This company acknowledged my order, but sent a different order quantity amount because there was obviously an error in pricing on their website. Rather than them contacting me and making me aware of their mistake they just changed the order an sent less and then refused to give me a refund. DO NOT USE This company. DISHONEST, DECEPTIVE, & UNCONCERNED about their customers. These items were for my sons 5th birthday party. VERY Disappointing!!
Today I called this number 1-605-271-7393 and first spoke with customer service agent named Melissa. She couldn’t help me so she put her supervisor, Anthony, on the phone. He refused to refund the money they took out of my account and also refused to give the money back that caused it to overdraft. I am highly disappointed in the manner of which I was treated. I would like to discuss this with Erik Mandell. He is the CEO and should have his employees better trained. If I do not hear from the CEO himself, I will call the better business bureau and let them know about this!!!!!!!!!!!!!!!!!!!!!