WageWorks was founded by Jon Kessler in 2000. The company operates a health care management system which allows employees and employers to manage health savings accounts, COBRA accounts, and commuter benefits. Kessler left the company in 2007 and is now the CEO of HealthEquity, Inc.
At the end of April 2019, HealthEquity offered to acquire WageWorks for $2 billion. The possible merger is pending.
An audit in 2017 found that earnings reports were inaccurate “In a statement, the company said its 2016 revenue of $364.7 million was overstated by a range of approximately $6.5 million to $9.5 million, but that those estimates are preliminary. It also said its 2016 net income would be restated at about $3.5 million to $5.5 million below the reported $20.2 million.”
The company CEO was replaced, while the CFO and other resigned.
WageWorks is publicly traded on the New York Stock Exchange under the symbol: WAGE
The corporate office for the company is located in San Mateo, California.
WageWorks
WageWorks was founded by Jon Kessler in 2000. The company operates a health care management system which allows employees and employers to manage health savings accounts, COBRA accounts, and commuter benefits. Kessler left the company in 2007 and is now the CEO of HealthEquity, Inc.
At the end of April 2019, HealthEquity offered to acquire WageWorks for $2 billion. The possible merger is pending.
History
An audit in 2017 found that earnings reports were inaccurate “In a statement, the company said its 2016 revenue of $364.7 million was overstated by a range of approximately $6.5 million to $9.5 million, but that those estimates are preliminary. It also said its 2016 net income would be restated at about $3.5 million to $5.5 million below the reported $20.2 million.”
The company CEO was replaced, while the CFO and other resigned.
WageWorks is publicly traded on the New York Stock Exchange under the symbol: WAGE
The corporate office for the company is located in San Mateo, California.
We will see you in court. Your company made a mistake and they want me to fix it. Hope you enjoy Florida this time of year.
9/10/2019 I had the displeasure of speaking with a manager by the name of Amy. Amy was extremely rude, and lacked any desire to help or resolve our concern. Amy didn’t proactively listen to understand, she just listened to respond. She didn’t address my concern but instead over talked me, raised her voice in a very unethical manner and displayed an annoyed and frustrated tone speaking at (not to) my mother in law who speaks with a heavy Spanish accent. I was calling on behalf of my mother in law who has been getting the run around while trying to close out my father in law account. He passed in August of 2017. We called in September and was advised to send in a death certificate, which we did. We then called to follow up and was turned away stating a power of attorney was required. Jose’s death was sudden; no power of attorney was established because this tragedy was unforeseen. However lack of probing was done to determine what information was needed, and incorrect information was given from the wage works employee. In California, once a spouse passes if no will is in order the living spouse becomes executive of estate, making Silvia able to collect any and all of Jose’s assets. Jose’s account should have been suspended from charge /transactions during the first call Silvia made back in September 2017, but at the negligence of your wage work employee it was not. There is not only a lack of empathy demonstrated during each interaction Silvia has experienced, but a racists and discriminatory undertone that is completely disrespectful and unacceptable. Jose passed in 2017 and this has still not been resolved. Amy intentionally disconnected the call after she refused to take accountability. Amy incorrectly referred us back to the bank, avoiding assisting us just as all the other reps have done to Silvia, but this time Heather a representative from the bank was already on the line to confirm that the back dated refund would be issued through the wage works claims team. Once Heather advised Amy that the bank is only in control of issuing the refund, but they don’t have any handling on how much is issued and any refund would need to be handled by wage works Amy became Irate, and refused to assist with a refund. I requested some sort of resolution, and for someone to take accountability at that point Amy dropped the call. Amy’s unethical behavior was a disgrace to your company’s reputation and definitely needs coaching. Since assistance by phone has been a complete dead end I am seeking assistance by email for resolution. I am requesting a back dated refund, dating back to September 2017 when Silvia first reported Jose’s passing. Unfortunately due to incorrect information, employee negligence, and work avoidance this issue has lingered for years rather than getting resolved and stopping deductions. We have a few documents to send in before the account can be closed, one document could have been sent via fax or email but during Amy’s disrespectful outburst of condemning and yelling at my mother in law that she ”cannot understand a single word she’s saying” Amy abruptly disconnected, failing to send it over. Heather did send the document by postal mail service due to restrictions of her department that only allowed this form of disbursement. We will send that over as soon as we receive it, however before closing out the account I want to ensure that the back refund has been applied. Please help us resolve this matter, if you have any questions please contact me.