Vivint was founded in 1999 in Provo, Utah, by current co-owners and CEO Todd Pederson and Keith Nellson. Originally named APX Alarm Security Solutions, the company sold and installed alarm systems for homes and businesses. In 2006, the company began to expand substantially when it began monitoring services.
Today, Vivint is a smart home service provider. The company was acquired by The Blackstone Group in 2012 for $2 billion. In late 2016, Vivint claimed to have more than 1 million clients in the US and Canada. The company is perhaps best known for the Vivint Doorbell Camera, which allows clients to see and respond to anyone who rings the doorbell at their home or office, giving the impression that they are in the building.
In July 2018, Best Buy stated that they were reconsidering their partnership with Vivint, which began in May 2017. This partnership allowed a few Vivint employees to work from Best Buy locations to help solve problems customers might have with products, as well as answer questions.
Vivint operates as a subsidiary of the APX Group.
In late September 2020, a Canadian homeowner was shocked to discover that the former owner of her house had complete control over her Vivint Home Security system.
Vivint has received numerous awards, including Best Buy from Consumer Reports in 2016, Best Product of the Year by PC Magazine in 2015, and two Gold Stevie awards, along with two Silver Stevie awards, the latest in 2016 for Outstanding Customer Service. Vivint frequently receives customer service awards and generally has positive customer reviews.
In October 2020, USNews listed Vivint as one of the top home security systems.
Vivint was founded in 1999 in Provo, Utah, by current co-owners and CEO Todd Pederson and Keith Nellson. Originally named APX Alarm Security Solutions, the company sold and installed alarm systems for homes and businesses. In 2006, the company began to expand substantially when it began monitoring services.
Today, Vivint is a smart home service provider. The company was acquired by The Blackstone Group in 2012 for $2 billion. In late 2016, Vivint claimed to have more than 1 million clients in the US and Canada. The company is perhaps best known for the Vivint Doorbell Camera, which allows clients to see and respond to anyone who rings the doorbell at their home or office, giving the impression that they are in the building.
History
In July 2018, Best Buy stated that they were reconsidering their partnership with Vivint, which began in May 2017. This partnership allowed a few Vivint employees to work from Best Buy locations to help solve problems customers might have with products, as well as answer questions.
Vivint operates as a subsidiary of the APX Group.
In late September 2020, a Canadian homeowner was shocked to discover that the former owner of her house had complete control over her Vivint Home Security system.
Vivint has received numerous awards, including Best Buy from Consumer Reports in 2016, Best Product of the Year by PC Magazine in 2015, and two Gold Stevie awards, along with two Silver Stevie awards, the latest in 2016 for Outstanding Customer Service. Vivint frequently receives customer service awards and generally has positive customer reviews.
In October 2020, USNews listed Vivint as one of the top home security systems.
Vivint Security damage my existing security panel by sending updates to my equipment. There stating my security panel was outdated, I had no problems until Vivint security started sending updates. Vivint Security stating to resolve my problem, I have purchased new panel for $800 dollars. The technician stated he can’t install my original thermostat, it’s not compatible with new panel. That would be additional $100.00 dollars. They wanted me to apply to credit lending company to pay for equipment. also service fee is 99.00 dollars for technician to come out to my home. Theo has been three technicians to come to home, because new panel doesn’t work properly. The new panel turned my heat down to 60 degrees in my house without touching thermostat. I explained to Vivint Security, I have three kids can’t play games with my heat. I had to call Vivint Security several times and left on hold 2-Hours and 15 minutes before answering my phone call. Now my motion detector are sending false reading and set off alarm system. This causing police be dispatched to my home. I have service agreement on my equipment. They stated that’s not covered and to replace motion detector that 95.00. Dollars.I had problems with my security system until Vivint Security started sending all these updates!! I want them fix problems, this has been going on for three weeks.
Was this ever resolved? I’m dealing with an issue myself. trying to find diff resources to help or find hope of someone ever helping me. Definitely heading to small claims.
VIVINT has been the worst experience ever. Go with “any company except this one.” I contacted this VIVINT June 21, 2022. From the initial call, up until now (August 16, 2022) it has been nothing less than a nightmare. I have never felt so mentally drained from dealing with a situation ever. I did a brief research, this company came up at the top. However, after I found how deceptive these individuals are, I quickly felt that someone from the company paid money to get to the top of the list that I saw. First off, the salesperson basically lied about everything she sold and and promised us. I told her from the very beginning that I would not be interested if I couldn’t get this system installed within a few days. She advised me that based upon my service area, I could get the system installed by the end of the week. Great! I also wanted to add three cameras. She told me that once I receive the initial kit (which would arrive overnight), that I would be able to add the three cameras to my order (because those would be shipped overnight from a different location). I didn’t understand why I could not place the order right then, but whatever. I was told that I could schedule a tech for the installation of the alarm system, and the cameras once the kit arrives, and of course after I placed the order for the cameras. I specifically asked about the specs for the cameras, and was advised that they were flood cameras. I stated that I already have cameras, however, wanted flood cameras to replace those. No problem, I was told. “We only have flood cameras at VIVINT.” Once I finally received the kit (which didn’t happen overnight), I called as per my instructions to order the cameras, and to place the service call for the techs to do the installation of the alarm system and the cameras. This is where all hell broke loose. I was advised that my kit was a do it yourself kit (first time hearing this), I could not get a tech for the the installation (due to it being a DYI kit), and in regard to the cameras, they don’t typically send out techs for that. The rep when on to say that the customer is responsible for getting the cameras installed too. Wow!!! Everything I was promised in my initial call was a false promise. The rep that I spoke to that day also advised that they would need all of the money upfront for the cameras before they could even send them out. Mind you, the sales person advised me that I would be able to set up the payments over 60 months (don’t quote me on this number), which worked for me. Basically, I didn’t have to pay up front. I am sure I am missing some details in all of the chain of events, but at this point, I realized that everything that was told to me in the initial phone call was fabricated to the 100th degree. It was all deceptive practices to make a sale. Why? If you are being honest, the sales will come. Nothing was true!!! At this point I requested to be transferred to the cancellation department. I spoke with a gentleman named J (for privacy) in their loyalty department. I advised him of everything that had happened to that point. He wanted to keep me as a customer, so ensured that he was there to assist. I recommended that he pulled the recorded call to validate everything that I stated. I told him that I wanted him to pull that call regardless of the outcome, because someone needs to hear how their salespeople deceive to get a sale. By the end of my call, he agreed to have a separate department review the call, and if everything I advised was true, they would be able to make me a customized/special deal to keep me as a customer. J advised that it would take up to 72 hours to get back with me. However, he assured me that he would be working on my behalf. J did call me back after some days. He advised me that based upon the investigation, they would approve the special deal. To me, it was not all that special, it was really what I spoke to the initial representative about. However, that rep set my account up as a DYI account just to get a quick deal done, and had not even gone through any packages and options. I agreed to move forward and asked J to send me a new contract. He said there would be no new contract since this would be month to month now (which was the only thing that changed from my original conversation with the initial salesperson). I asked for him to send me an email outlining our discussion. Wheeew! Glad I requested that. He did send me the email outlining what we spoke about. Afterwards, he set a date for installation with the scheduling department. I asked when the cameras would arrive, I was told that they don’t send them out, however, they are on the truck with the techs. This did not make sense either, as I was told that normally, the techs don’t even typically do the install of the cameras. If this is the case, why do they have them on the trucks? No big deal. The date was set, then was cancelled without VIVINT even letting us know. I set a second date, which was July 13. Mind you, initially, the salesperson advised that the entire system could be installed in a few days. The techs did came out the second time around. They had no work order for cameras, just the order to install the alarm system. Wow! So, we’ve been waiting for weeks and still can’t move forward? The techs got on the line with customer service. They were bounced around (as I had been each time I called) for about three hours. We didn’t get anywhere. The techs do have cameras on the truck, but of course couldn’t just install them. I was glad to hear that they do actually install them, which I had been told otherwise. After the call had gone on for sometime, I thought to send the tech the email where J had approved everything (as well as his supervisor), but still nothing. No one in the entire company could approve the techs to move forward with my order. I was told that J and his supervisor were at a conference, and they basically didn’t want to get involved. O, I should add, they don’t even offer flood cameras by the way, which was another deceptive tactic. I was clear that we only wanted flood cameras to replace the old cameras. After the tech showed me examples of the cameras in dark areas, I agreed to allow them to do the installation. After about three hours of being given the run around with customer service, the techs had to go on to their next stop. I had emailed J multiple URGENT emails while the techs were there, with no response. I knew he was at a conference, so was ok with him not responding. However, even after a month later, he still has not responded. I finally was able to get someone a week or so ago on the line to try to process a refund/cancellation, so that we could move forward. The representative advised me that they could cancel, but since it has been 30 days, I would have to pay off the kit with the alarm, sensors, doorbell camera, and panel first. Wow! Is this the trick? Get you past the 30 day mark so we can’t return the equipment? How is going past the 30 day mark my fault? Wow! I am beyond burned out with this process. Finally, someone said that they’d send me a cancellation email. I did receive that, and have completed the form, but we still have not heard back from anyone. I have decided to try to reach their legal department as of today. If this doesn’t work, I will reach out to a third party for help. I ran across info on a class action lawsuit today. I see why those customers went that route. Today is August 16th, 2022, we still have not gotten anywhere with this company. I say run as far from VIVINT as you possibly can when looking for a company to take care of your security needs. I am beyond emotionally drained. O, I didn’t even add that I was authorized by my mom to get all of this handled for her. She is a senior citizen. I can’t even imagine her having to deal with this all alone. She is also mentally drained from this situation, and I have been solely taking care of this for her. We still don’t have a system installed for her. Thankfully, we do have the old cameras up, but, do not wish to move forward with another company until this nightmare is all behind us. Run! Run! Run! Run! Run from this company!!!!! Any company would be better in this case.
I’m on week 3 and seem to be dealing with the same thing. Seems that the people in corporate office limit the availability access so customer service has to put up with customer and leave them with no solution. So was anything ever resolved?
The most completely incompetent company I’ve had the pleasure of dealing with; lying, deliberately deceitful, and just plain bad at their day jobs.
Took my old equipment and didn’t leave, instead stole it for personal use and couldn’t produce it again when I had them come back to take away the new “upgrades” that didn’t even work.
Dodged my calls, texts, emails for weeks trying to get them to remove the equipment and cancel my contract.
OMG I do AGREE!!!
I 100000% agree, which is how I found this article. I have been going through a similar situation and can’t get anywhere. From the moment that I reached out to the company, until now, there has been nothing but pure dishonesty. It’s been the worst experience ever.
I am in the same situation / tried to cancel 3 days in. No one will respond and since then every all they hang up but will call every day for payment. Have made negative derogatory marks on my marks on my credit, stated it was a soft credit check and it is actually showing up as a hard inquiry as a maxed out credit card!!!! And no one will contact me back!!!!
After you sign the contract, BEWARE. They will UP-charge you for everything. There is ZERO customer service. We scheduled five tech visits to have a doorbell camera installed, and twice they never showed up (meanwhile we had waited during that four hour window). The third time the tech was confrontational and said that we cancelled the doorbell. Why would we cancel something that you are here to install? After literally two hours of arguing with us, refusing to do his job and be generally bossy and antagonistic, he finally left. So I called to schedule another appointment, was transferred, left on hold, and then finally spoke to one of their “loyalty” agents who assured me after one hour and fifty minutes on the phone that he would take care of it. That tech never showed up. I called again, an hour later got an appointment scheduled for today. Then Kathryn Williamson sent my husband an e-mail saying the tech ‘Missed” us. Well, that is what cameras are for…the tech just never showed up. Then she lied again when I spoke to her and said we canceled our service. Why would we schedule a tech to install a doorbell camera if we canceled our service? BTW-you CAN’T cancel service without first paying for all the equipment to the tune of $3.6k for 3 cameras that will then be useless because you cantos their app with them any longer. Long story short, there are much better security systems out there for less money where you actually will be assisted by a customer service agent that cares.
They are the worst company I EVER dealt with in my life. They try to get money from you any way they can. I been on the phone with them for a week. Every time I call they keep saying the supervisor is in a meeting. I canceled my acct paid the money and 7 months later they going to call and say I did not close my acct. I’m going to the news on them. I’m sending an email to corporate as well since nobody at Vivint knows the phone number. The number listed is bull.
Worst customer service and equipment ever . Have been a customer for two years and I regret every minute of it . Cameras blurry equipment sensors are faulty and all they do is send a replacement which has the same issues. I had one sensor deactivated at panel because they couldn’t fix and are sending replacement now another one is going off repeatedly . I asked for technician to come and see why it keeps jumping from one sensor to another and I literally had to threaten customer service associate with calling corporate just to talk to supervisor . Just ridiculous what happened to customer service to customers . Can’t wait until equipment is paid off will definitely be going to another company . This company and equipment and service is the worst ever
Is so true, they told me they had to do a a soft credit check and they gave me a hard inquiry. they messed me up. Credit score went down 93 points and , they over charged my banck account. I’m very upset…
Horrible pre sale approach. The Troll continued to text my phone after I explained I was at work and could not talk. The man was disrespectful at best and belligerent ay worst. He said he spoke to my wife , outright lie, he insisted I hook up to FaceTime with my wife, again I was working. Used condescending and rude tactics to bait me.
I forwarded the company name and transcript to State Attorney General
Vivint is the worst company ever, horrible customer service, employees not properly trained, you call the company many times for the same reason and talk to different employees and all of them give you a different opinion, DO NOT RESPECT CONTRACT and they charge whatever they want to your credit card if have it on file. Please BE CAREFUL. DO NO SIGN UP WITH VIVINT
Vivint is the worst company ever, horrible customer service, employees not properly trained, you call the company many times for the same reason and talk to different employees and all of them give you a different opinion, DO NOT RESPECT CONTRACT and they charge whatever they want to your credit card if have it on file. Please BE CAREFUL. DO NO SIGN UP WITH VIVINT.,.,.,
I’ve been a customer with Vivint for a while before you sign contracts telling you that they are lifetime warranty on the package that you are getting please make sure they sign a paper doing that because they are a liars and they don’t do what they say they will do and if you somethings get damage they won’t fix it they won’t answer they won’t call you this company is really bad on customer service
I have a really bad experience with them so I soon as I get another company I will quit this company that is really bad
Jonathan N
They refused to cancel my service although I faxed, mailed and called to cancel the service. Did a little legal research and discovered that since this company makes profits illegally from customers that did everything within their power to cancel and the company refused to honor the cancellations they can not pay taxes on I’ll gotten gains. That means that they can be audited and lose the entire company. Forget the class actions!
I’m having the same issue! This is the worst company with horrible customer service! Damaged vinyl blotched door bell install on January 25 2022 on the 26 backdoor sensor stopped working ! It’s a epic failure I regret this! Calling my lawyer bbb local news call for action and attorney the general office. Hope I can get a.resolution.
Did you get any help? I’m just another customer who they stole $2400 from and refuse to pick up equipment.
What is the name of the Class Action Attorney? Something needs to be done about this company.
Thank you for taking the time to respond. However, it really did not have real meaning as your did not honor your commitment to follow through. I am already looking into going with another company, using what’s present or simply going with all at new equipment. Please discontinue the monitoring service as it serve absolutely no purpose.,
As I said in my last email I am a DoD Enterprise Customer Service Division Chief, so I know how the business can take on an adversarial role. But that why we hire the right people to do the right things for the customers. again for example, I spoke to you and a different manager yesterday and all promising to follow-through this but neither honored there commitment. In my mind The conclusion I derive is that this is the norm for your Vivint. today is no different not a word. but while I seek the service from another source I will continue to climb the Vivint ladder until I heard.
Thank you,
Elmer Buard
HI, I was wondering if you had any luck with speaking to someone higher up. the amout of lies and disloyalty from this company to their customers is just crazy.. my email is MZKATT.KATES@ GMAIL.COM if you have some answers. thank you
Please let me know if you find it. Mary. 817-913-XXXX. Dachzz@ aol.com
Fed up with no contact. Alarm won’t stop going off. Customer service implied I was pathetic because I’m in my 70s and can’t scale up a twelve foot wall to change batteries. I paid someone to come replace batteriy but the alarm wouldn’t turn off for five days. I was just out of hospital and they encouraged me to climb the ladder myself. Kept me on hold and then would cut me off. No customer service at all. No civility either.After five days, I had to rip panel off and put it outside to get any sleep. The few people I spoke with were rude and insulting, making my feel pathetic that I couldn’t fix system myself. Claimed COVID as excuse until I was told there would be service charge. Then was disconnected again. COVID ceased to be an issue. No response but nonsensical emails with no response from them either.
A Vivint salesman were misleading and intentionally deceptive me to get me to sign up with vivint home security.
I was told that I would receive a year free service and a $250.00 gift card
but I never did and I was charged each month. Tried calling the salesman he said he would get me my money back but he never did, I then call vivint and they said that the salesman don’t have the right to be given out a year free service but vivint would not let me cancel after they said they believe me. I had to buyout of the contact to cancel and they still have not cancel the account.
I moved from my home August 23, 2019. I cancelled my account a week prior, but was paid up for the entire month. I planned on cancelling my bank account, so to stop the automatic withdrawal, I gave them my new address for any refund and confirmation the account was closed. In September they mailed me a bill. I called and was told they had to be notified a month in advance to close out the account. I went back and forth with that to no avail. October, the exact same thing. By the way, they’re mailing the bills to my new address. I’ve spoken with the Finance department and their Loyalty department three times. In order to stop from being annoyed, I paid them, on the phone for September on Nov. 6, 19, and was told everything would be cancelled out. Liars. They started calling. After 3 days in a row of messages, I called them back. Same old thing…explained the situation, and was transferred to the Loyalty dept. This time they apologized, and said I would be refunded that last payment, and that there would be no problem of this affecting my credit. This was a week ago. Tonight I went into my bank account, which I decided not to close, and guess what??? You don’t have to. These thieves took all the money from my checking account that I don’t owe them. I HAVEN’T LIVED THERE SINCE AUGUST. The house has been empty all this time. They will get one last call from me, along with my bank. If this isn’t immediately resolved, I’m going to higher levels outside of Vivint. I suggest all the people that wrote these terrible reviews do the same.
I never knew I would have to deal with a company that didn’t honor the contract I feel unsafe with this company. My doors would lock and unlock while home and my garage door would open with a command. I’m home with my daughter with special needs and don’t feel safe. I plan on seeking help from my lawyer.
I am so dissatisfied with this company. The WORST I have ever encountered in my 64 years. I tried to cancel my service about 1 month ago only to be told that I would have to payoff the equipment first. I told the customer service person that I was moving and she never explained that I needed to take all the equipment with me prior to moving. My service has been offline more than it has been operational. Anytime I called in would take over an hour to troubleshoot the issue. My sister’s experience with her security system with Vivint was her car was stolen from her driveway and she has cameras on the outside of her home. When she contacted Vivint they told her they weren’t working. I am currently paying for a system in a home that I have moved from and I cannot cancel the service until the equipment is paid for. It doesn’t matter that the equipment doesn’t work. I suggest that anyone reading this stay away from Vivint. The most unethical,shady company I have ever had the dissatisfaction of dealing with.
Very same here!! Will not cancel and will not consider my situation!!! Sold my home, after I sent new owner the steps for transfer she decided not to use Vivint, so my equipment is in another home and Vivint will not cancel my service YET turned the system off in July for no activity!!!! I’ve tried twice to call and resolve this with no CARE!!!!!
I am sending this text to ask that the CEO of Vivint assist me in resolving a termination service by me as of 10Jul2019. First I am a military veteran and a senior civilian. On or about 2016 a agent came to my house and talked to me and my wife about lowering our bill. We agreed to the price of $58.99 and were told that his manager would be in the area so he could talk to us about upgrading our equipment. We waited and called and spoke to someone about the upgrade. No one called or came to our home to talk to us as promised. Your agent came by and promised that his manager would contact us. As of today no one called. Please help in cancelling this service and refund $60.47 for the month of Aug. I have talked to people at your service center but they refuse to assist me in this matter.
Steer clear of Vivint! Vivint is possibly the worst company I have ever come across. I am in the US military and, therefore, move quite frequently. The last two moves have resulted in me spending hours on the phone, emailing, and chatting online with Vivint just to cancel my service. And this was after I sent them a copy of my PCS orders. I am still trying to cancel my Vivint service and have been since March! I am still getting charged. The online chat is useless. And Vivint will not respond to my emails. They are stealing money from me every month! They clearly are not a military friendly company and are extremely unprofessional!
AGREED!!! Lesson Learned
Worst company I have ever had to deal with. STAY AWAY. They refused to remove the solar panels so we could put a new roof on our house. Finally, after 3 months of fighting and paying their $500, they took the panels off but refused to put them back on because we got a Decra Metal Roof. They continued to bill us for the energy we did not generate. Our attorney could never get through to anyone. Finally, we sued them in small claims court. Got a default judgment, collected by contacting their bond company. They continued to bill us so we sued them again, this time for much more. Again, we got a default judgment and collecgted through the bonding company. They finally stopped billing us–2.5 years ago. But just started billing us again. This is the worst company to deal with. DO NOT DO BUSINESS WITH VIVINT SOLAR.
I am selling my house and have been trying to transfer the solar panels on the house for sale. I was told I would receive transfer paperwork on April 3, 2019, but I did not. I called customer service, but, despite being customer service, could not provide service to this customer. I have been on hold for over 30 minutes waiting for someone in transfers to call answer my phone call, but no one has.
Provide me with the transfer paperwork you said you were going to provide me.
February 18 – I called the Vivint Customer Support today and asked for the Corporate Office e-mail and/or phone number I was told by both reps that their is not a Corporate Office and not number. Also I was told that phone numbers changed and not longer have the Corporate office number. There is no way people should work for a company with this type of lying. PLEASE HELP!!
They changed their phone number. We’ve updated the listing and the number is correct
I was told to hang on for corporate contact and the agent left me on hold for over 10 minutes and I hung up… wow!! Such a dishonest company!!!!!!
Hi Mr. Pederson- I have a concern concerning my Vivint SmartHome System. I call the Customer Support too often. Sometimes twice a week. The system is constantly been offline. Doorbell not working properly. The chimes are not working on the doors with the voice command.
February 4 – called and spoke with Elizabeth – stayed on the phone over 1 hour – did not get everything resolved… Sensor battery low and chimes on the doors not sounding off whenever opened. Finally, the sensor was located and I replaced the battery. Couldn’t get the garage interior door to chime after countless tries.
February 16 – called and spoke with Neigel – stay on the phone over 1.45 hours. Finally, we got the chimes on the Front Door entry and Patio door to work. Then we tried to figure out why the Alarm chime not sounding off when you set the alarm or when you re-enter the home. After that, the panel kept giving a message that interior garage door is open when the door is close. No Chime is going off.
Finaly Neigel said, we will send you a sensor for the garage interior door. I asked him who will install it. He said, it is easy to do. He set it up and then he said it would be $50. charge. I told him, no I should not be responsible for the cost. Especially it was previously working.
Neigel spoke with a supervisor but they said, I would have to pay for the part.
I’m reaching out to you for resolution. I need the part if this resolve the issue and need a tech to install. I don’t feel the customer should have to repeatedly deal with these types of issues. Every call is an issue and countless time acquired. Appears that clients does all the work. This should be resolved.
Please contact me ASAP.
I am going to be short and sweet. My system is always off line and when you call customer support they will have you troubleshooting doing their job and still not correcting the issue. They will not note your account properly for when you need to call them back, because you will be calling them back. The sales reps are just flat out worthless and just want to make a sell and after the sale is complete they stop answering calls or text. The technicians that they send to your house are very shady and dishonest and will also jus lie, lie and lie. I can’t wait to switch over to another company or just go without a system. Vivint is a sorry company with low standards…………………..
I received my service in June 2018. It has been the worst service I ever had. I’ve had a tech out to my home no less then 6 times for the cameras on my home. The techs never show up. A tech was to be at my home yesterday between 12 and 4 no show this is that 7th time. I am so frustrated with this company all they give you is the run around. How the received any kind of an award is laughable. I’m telling anyone that ihas considered or are considering this company to run. It is the absolute worst company. I was literally told. I don’t know what to tell you but the tech is no answering her phone. Finally they said we can get a tech today for the same time. Called to confirm the tech is still coming they don’t have no idea of what I’m talking about it’s crazy. BEWARE OF THIS COMPANY
I did not even get the service installed. Everyone lied about their products, services, what I was signing up for, when my installation date was, and when a tech would arrive. I realized that if I was having THIS much trouble BEFORE becoming a customer, that I in no way wanted to become one. I cancelled the install. Now Vivint is giving me the runaround about when they are going to refund the initial money the sales rep took from me. It has been over two weeks. BUYER BEWARE, this company is horrible.
I HAVE NEVER HAD TO DEAL WITH A COMPANY LIKE THIS COMPANY IT IS THE WORST OF A KIND. I HAD MY ACCOUNT CANCELLED SINCE OCT. 2017 AND IT IS 2018 AND I AM STILL BEING BILLED. I HAVE HAD MANY PHONE CALLS IN WHICH I HAVE WAITED HOURS EXPLAINING THE SAME THING OVER AND OVER AGAIN IN WHICH I SPEAK TO DIFFERENT TECH. ABOUT MY ACCOUNT TO BE CANCELLED BECAUSE I NO LONGER LIVE IN THIS PROPERTY AND I LIVE IN ANOTHER STATE AND THEY CONTINUE TO HAVE THE EQUIPMENT ACTIVE AND THE EQUIPMENT WAS REMOVED BY THEIR OWN TECH. BEFORE WE MOVED. THIS IS THE WORST COMPANY I HAVE EVER EXPERIENCED. THE TECH. WHEN YOU CALL NEVER APPEAR TO HAVE INFORMATION ABOUT YOUR LAST CALL AND IT SEEMS AS IF THEY NEVER ENTER YOUR CALL IN THE SYSTEM. I AM STILL BEING BILL FOR 3 THINGS I RECIEVED IN MY HOME, A MONITOR, BACK UP BATTERY(THAT NEVER WORK), AND ONE CENSOR AND I BEING BILLED HUNDREDS OF DOLLARS I DID A PAY OFF AND HAD THEM CANCEL THE ACCOUNT BUT TO THIS DAY I STILL GET CALLS AND STATEMENTS IN THE MAIL. I WOULD NEVER REFER VIVINT TO ANY OF MY FRIENDS OR FAMILY, I HAD ALOT OF HEADACHES WITH THIS COMPANY AND THEY DO NOT HAVE A GOOD CUSTOMER SERVICE UNDERSTANDING.
Recently, I had a problem with the doorbell camera. I contacted the Vivint support tech on the phone on 30 Sept 2018.
After approx. 1 hour or trouble shooting, the support tech could not resolve the problem. Had the same problem a month or two ago, and the other support tech solved the problem. However, in this situation the technician decided that a service tech would have to come to my home and resolved the camera issue. He stated, “I guess you want this fixed as soon as possible”. He then indicated that there was an two appointment windows available: (1) 0800 – 12:00pm, or (2) 12:00 – 4:00pm. He said these appointments were for “TOMORROW’, which would be on October 1, 2018. I accepted the 12:00 – 4:00pm time frame window appointment. I asked for HIM to please re-confirm appointment and he reiterated, “TOMORROW”, AND specified, “MONDAY”.
It is now Monday (10-01-18), and past 4:00pm, and the service technician never showed up. I called Vivint and was told that the appointment was scheduled for Thursday, 10-04-18 between 1-4 pm.
I have been waiting all afternoon; FOR NOTHING!!!
It’s bad enough that I would have to pay a $49.00 service charge for equipment that belongs to Vivint, and for a problem that they could not resolve over the phone, as they did in the recent past (for the same issue). As a faithfully paying customer, I consider this to be “Horrible Service” that Vivint is providing. Needless to say, I am not a happy Vivint customer.
Respectfully Submitted,
Miguel Salas Jr.
August 2017 I had the system installed in my home. WORST MISTAKE EVER! From the onset of the installation, the faulty equipment in no way protected my home. Had I known then what I know now I would have allowed the tech to cross my threshold. After two weeks I was informed that I would have to perform continuous downloads of the system to allow it stay connected. Really, I had to do this. This upon so many other issues with the system. In September I requested the system be removed. Of course they wanted to send their techs…who could not repair their own system, too many phone calls to attempt to resolve the issue. After several months, February 2 the system was removed but I was continually billed. How many times have I called to alert them that they were illegally withdrawing money from my account. Each person saying they would get the money too me. In August I was told I was due a refund of $561.99, today (9/24) informed I was due $542.00. Requested to speak with Mr. Pederson but was told he and his office do not deal or speak with the customers. Hey Mr. Pederson, maybe if I contact national news to talk about your illegal dealings and incompetent product and customer service, just maybe you can find someone to explain why your company operates this way. Your company had no problem continuously taking my money, then you should not have a problem addressing this request directly. If reading this message, unless you’re at the VP level, please do not call to resolve. Thank you
WE HAVE HAD VIVNT FOR A FEW MONT NOW. HAD I KNOWN THAT WE WERE BEING LIED TO FROM THE GIT GO ABOUT THIS DEAL WE WOULD HAVE NEVER GONE WITH VIVNT. THE SALES REP OFFERED US EITHER 10$ MONTH FOR JUST THE EQUIPMENT OR 50$ MONTH FOR MONITORING S WELL. I ASKED HIM AT ANY TIME IF WE WANT TO CANCEL THE MONITORING AND JUST TAKE IT DOWN TO 10$ MONTH THEN WE CAN DO THAT. HE REASURED ME THAT WE CAN. FROM DAY 1 WEVE HAD NOTHING BUT PROBLEMS. THE MOTION DETECTOR SUCKS. YOU HAVE TO WALK IN FRONT OF IT FOR AT LEAST A MIN TO DETECT. MY KIDS SET OFF THE ALARM 2 TIMES IN THE PAST MONTH AND NO ONE EVEN CALLED TO SEE IF WE HAD AN EMERGANCY. BESIDES NO ONE OBVIOSLY MONITORING OUR HUSE I ALSO DECIDED TO CANCEL THE MONITORING AND JUST PAY OUR EQUIPMENT FOR 10$ MONTH. SO FAR EVERYONE INCULDING MANAGERS HAVE BEEN TELLING ME THE ONLY AND I MEAN ONLY WAY TO CANCEL IS TO PAY OFF MY EQUIMENT OR 600$ IN FULL TO CANCEL. THIS IS RIDICULOUS…I TOLD THEM WHAT THE SALES REP OFFERED EXPECTING THEY WOULD HONOR THAT…NOPE!!! THERE IS APPARENTLY NO WAY AROUND IT. THEY SAID IF THEY CONTACT THE REP AND TURNS OUT HE ADMITTS TO PROMISING ME THAT THEN THEY COULD. SO JUST THERE I KNOW THERE IS SOMETHING THEY CAN DO. BUT SURE ENOUGH THEY GUY SAID HE NEVER TOLD US THAT. I AM FURRIOUS!!!!! I SAID I DONT CARE IF YOU MAKE ME PAY A CANCELATION FEE AND PAY 10$ A MONTH TIL MY EQUIPMENT IS PAID. STILL “NOPE NOTHING WE CAN DO.” I AM NOW GOING TO COPORATE HOWEVER I AM HAVING A REALLY HARD TIME FINDING THE NUMBER. IF ANYONE HAD A COPORATE NUMBER, PLEASE SHARE!!! I DO NOT RECOMMEND VIVINT TO ANYONE!!! I WOULD GIVE THEM NEGATIV STARS!!!!! AND I AM NOT STOPPING HERE. I KNOW WHAT THE SALES REP SAID AND THIS IS BS HOW THEY ARE TREATING ME AS I STILL AM A VIVINT COSTUMER!!!!!
I want to see the contract where I signed up till 2021. I agree you every time you need a service call its 2 weeks before they can get to you then its between 12-4 or 4-8. I have tried to find a email to corporate but no luck. GET ME OUT PLEASE
I got Vivint march of 2016 . I called today to close my contract and was told my contract ends 2021 longer than my car note.I thought i had a three yearcotract i had just jumped out of the fire with ADT into the frying pan with vivint ridiculous. This system has been nothing but a head ache, hours and day on the phone i need to be payed for all they wanted me to do all to no avail. ,Always a temporary fix.the unit is always offline the app has been offline more times than I can count. I installed and uninstalled over and over so long i just act as if it doesnt exist but i am in this contract paying and it doesnt work is aggrivating.I have a disabled family member and this service is useless now the doorknob doesn’t work the apps say the door is unlocked when it is not that the garage is open when it;s not.i was on the phone they had me going from the front door to the panel to the garage door and when you open the doors the panel doesnt recognize those functions they wanted me to climb a latter to test something in the garage that was the last straw when he said you can climb the ladder or i can send a tech and charge you a trip fee I hug up. mr micheal you work for a lie basted company, so deceptive , cunning and prey on the elderly.if there is a class action suit i am in. i want out of this contact and company that doesnt care about their customers , why should they they know they have you in a 5 year contract . . if you don’t have it seek another avenue . they are misleading and dishonest.
53 years on this planet and dealing with Vivint is my single biggest mistake. Somebody please stop these frauds from stealing our money!!!!! equipment doesnt work. customer service is rude. service doesnt show then customer service says they fixed it. over a year with equipment and still not working but if i dont pay they claim they will contact credit agencies……Frauds.! Stop them now
WORST company ever. I booked an appt in April for June 25. The canceled THREE minutes before to transfer my service and have ignored me since then. They got me on a contract two years ago and then when I needed to move and have my system transferred, they did not care. I have NO system in my new home but still must stay on my contract. This is a travesty. I have spent hours on the phone with promises they would get a tech out here to no avail. How is this ok? Todd Pedersen says how he would like customers to be treated. Not happening. Awful, horrible and shameful.
Dear Vivint,
Due to all the problems that I have had with the equipment since it was installed from the tech installing the door sensor in a terrible manner to the silent alarms that have been going off for medical alerts, sending medical personnel to the door which at this point could cost me hundreds of dollars if this continues to happened and it has happened at a minimum of 3 times a day in less than a week since I have had the system. I have decided to cancel your service. I contacted the your company 2 days after telling them to cancel and was told to submit the request to vivint in writing.; I have done that everyday I am well within the 3 days to cancel although the Vivint Rep who came to my house told me I had five days; I do not appreciate that lie at all. If I was lied to and did not have issues until after 3 days and wanted it to be removed I would be up the creek. Your tech is a liar and I consider that very deceitful. I want the equipment uninstalled ASAP.
Our complaints are many, however this past month has been the absolute worst of all. After many months of complaints about the equipment and many service calls to our home, we finally had a tech that found the problem – the house is UNSERVICEABLE!!! This is because the walls are too thick (older house) for the wifi to carry the signals. So we were relieved of our contract, and SUPPOSED to be given back our fees. We requested ONLY the tech that discovered the problem to be the one to remove the equipment – THAT DIDN’T HAPPEN EITHER!! Although the tech that came was nice and took pictures of all the damages, (about 10), Vivint now claims that they only have 2 pictures. I still do not have the refund for the services, at first I was told we OWED $623, then I called back and was told that was wrong, it was a credit of $623, and was told 7-10 days for refund – still no refund by 6-4 so I called again – was told the refund was rejected!!!! – I asked to speak with someone else and he stated the request was put in wrong and he corrected it – ANOTHER 7-10 DAYS!!!! I have tried to contact someone in the administrative offices to speak about ALL of the complaints we have had, misinformation we have been given, customer service, 2 even rude and low and behold there is no one at the administrative level to speak to. I would really love to talk to someone with some kind of authority. Last contact was with a customer service rep that stated that Blake Mendenhall was in a meeting and could not speak with me but would call me within 1hr – that was at 3:30pm on 6-4-18 – it is now 4:56pm and no phone call. Sue Mohr – 740-387-XXXXX
Dear Vivint,
Due to all the problems I have had with the equipment and not being able to see the cameras as they continue to go on and off lines. We have decided to cancel your service as we are still within the 3 day period of cancellation.
I was installed last Saturday although the tech was great and very knowledgeable he was unsuccessful. He said my internet connect was at a high speed and perfect strength for the equipment he was installing. To play it safe he asked me to have Comcast to switch out my internet modem to rule out internet problems. I did that on Sunday the day right after the install and we are still having the same issue.
I also called customer service waited on hold for over an hour and finally spoke to a manager. (Victor Carvajal-Lopez) I told him that I am only available on Saturdays because of my work schedule. Also told him that If I didn’t receive an appointment for Saturday 4/28/18 I was going to cancel. I understand you may have new appointments there but I think when you have a new customer that you have not successfully set up that becomes priority. I received a message today giving me an appointment for 5/15. Completely unacceptable but its also a Tuesday. I already spend 10 hours at my house on a Saturday with the tech and I am not taking a day off work for this.
I am sorry to see that my issue keeps getting escalated form what I am told yet no can seem to make the appointment happen for this Saturday.
I would like this equipment removed immediately if we can’t find a way to get me up and running by Saturday.
Thank you
Terry
This Company equipment has worked beautifully for us. But as far as thier billing and customer service it is terrible. It seems to be that I have to call every month about something on my bill, I speak to them get it settled and then the next bill comes it is wrong. I call them back and end up going thru customer service rep. account managers, they say their going to send it to a review and call me back and did not. I call them again and go thru the same run around. I could not in good concisense recommend this company to anyone unless they like having to deal with customer service reps. and account managers that dont keep thier word. I have always paid my bill faithfully every month, even when dealing with issues. Now they wont keep thier word unless I go on contract with them, I had paid my original contract off.my cabel company doesnt need a contract. My electric will work without a contract. same as my phone . They want to raise my bill and not stick to the amount they quoted me. Doesnt any one honor thier word anymore or am I just being Naive?I am looking at another company for my security needs.
Been a customer for years one of my employees who was main contact has left the company. Customer service refuses to remove that contact without calling and asking for the fired employee permission
Does this get any more ridiclous
I’ve been doing business with Vivint since June of 2015, I haven’t had equipment problems. My issues have been with billing. This is the first time I have had constant difficulty paying these people. My last invoice was received on Feb. 26 and was due on Feb 26. I paid them early without an invoice. Unfortunately, I was told to pay at their Provo address and not their Chicago address. Now I have to pay them again because their corporate address does not speak to their billing address. Also, I agree most of their customer service reps are surly and/or just giving lip service in order to get you off the phone.
Our equipment was installed 10/17. Last week the doorbell failed, then the cameras went out, then the remote activation went, then the wifi and lastly the control panel. I spoke to two support reps who were both very nice but could not help. A service call was scheduled for this Saturday which is not reasonable for new equipment. The reason I was told is because there were a lot of new installations in the area. How classic a mistake is it for Vivint to put new installations in front of existing customers? This translates to losing control of your brand and image at the same time. You are fast approaching the Direct TV area for poor customer service. Todd Pedersen, simply put, you out-kicked your punt coverage…
My wife signed us up for this service in 2011. The service worked wonderfully. She passed away in September of 2014. Vivint would not allow me to make any changes to the account, and if I wanted to continue with them I would have to get my own account. I was not happy with the fact that I had to get a new service contract. But I was happy with the product, so I said OK. They sent a newer technician to my home and I was informed that I had to get a new panel and with it I would have 3 cameras, not one. Ok, for a $1 a month more, sounded like a good plan. Rep spent 8 hours at my home and was unable to get 3rd camera working. I had technician back in my home, and was told the camera was too far away from my panel and that it would never work. So what was I to do? I had signed a contract, and that was that. But it wasn’t. I was deemed to have acted unprofessionally and a restriction was placed on my account. I was never notified of this restrict. Which meant was they would not send a technician to my home, because the they felt the technician would not be safe. Executive resolution was supposed to reach out to me, but never did. In July 2017, my system developed a problem with sensors losing communication with the panel. this dragged on into Dec 2017, with not technician being sent to my home because of this restriction. So as a result, their system required me to by-pass my shot door leaving it unprotected. If found out that I was on restriction and they couldn’t send a tech. I had agreed to extend my contract with the understanding that they get my system working and the restriction being removed. The technician came out, and the system worked for about a week. I continued to call customer support, and was always treated with hostility, it seamed to me that support personnel were always trying to force confrontation so as to keep restriction in place. This went on until they sent me a repeater so that the sensors would be able to talk to the panel. I called back on subsequent occasions stating my belief that it was in the panel. I made these conclusions based upon my having to reboot the system 3 – 4 times per day. Every time I rebooted the system, it would reestablish communication with my shop door and my lights would be green for about 4-5 hours. Yesterday I got this repeated and installed in. The panel seems to be working, no warning messages have happened so far today. In addition, my camera in my rec room started working, although it was in black and white. This morning I called them to let them know what was happening. The first representative was extremely curt with his responses to me, so i asked him if I had had offended him. He asked my why in a sharp tone. I replied that he was quite curt with me. He apologized. Knowing what I knew today and all of the trouble that I have had, I asked him how ling this repeated was available to the consumer. He did not know, put me on hold, came back on the line sand said for several years. When I pressed him on why this wasn’t done before, especially with all my difficulties, he wouldn’t answer, instead put me on hold again. This time his supervisor Alison comes on the line. I explain things to her and she tells me what they sent me wouldn’t have any effect on my camera. She said that I needed a WIFI extended which also has been around for years now as well. I had also informed her that the 3rd camera was displaying in black and white. She was able to resolve that issue and is sending my a WIFI extender. She informed me that I was still on the restricted list and stated that I was put on that list because my conduct was “UNPROFESSIONAL” this gentleman spent 8 hours at my home and was unable to resolve my problems. She then stated that executive resolution should have explained why I was on the list. To which I responded that I had never been contacted by these folks. In summation, if I had it to do all over again, I would have just told this company to just forget it. Their technicians are not equipped to resolve complex matter, nor is their support center. If my conduct was considered unprofessional, their conduct was reprehensible. I spent over $2400 for a system and monitoring that did NOT work as advertised. I wish to have this restriction and a prudent monetary reimbursement for the loss of function of your system.
When I signed up with the door to door salesman in Dec of 2014, in AQ NM. I know he told me the contract was for 36 months. My initial concern was contract time obligation and cost. The term mainly because I knew my job might transfer me. Sure enough it happened in August 2015. When I called and told them my situation they said there was nothing they could do. I could sell the system with my house, pay out the remaining months “which computed to 36 months” or take the system with me. I took the system with me. I didn’t purchase a new home again until 13 months later the whole time I paid a monthly fee. I called to try and solve the problem but again they said they could do nothing. So I had the system reinstalled at my new home. I specifically ask the installer if it would extend my contract he said no. So when 36 months total came I sent my cancellation letter. And initiated a new alarm company “much cheaper, no extend contract”. When Vivint kept withdrawing my monthly charged. I called them and they said I did not have a 36 month contract it was 42 months. So now I have to pay another seven months of service I am not using. That will be almost seventeen months paying for something I did not even use. They have no early out opinions, discounts, etc. People’s situations change, especially in today’s economy. I already paid around seven hundred dollars for no service and now I will have to pay about the same. The customer service person did say I should have called and they would have told me I had more time in my contract. But if I could find the original contract that said they would look at it. She said it said 42 months if her side. Unless they have a copy of the paperwork, how do they know what the salesman put in the computer. Come on it’s been almost three years and I have moved twice since then. Who can a company so large not offer an out option. Especially after 36 months of payment. I will tell everyone I can to avoid this system because of their contact requirements and no out option. D Ramos
Nothing but problems with their system. From the cameras to their panel freezing and having no security at all. Now I have no heat in below freezing temperatures with three children including a baby. When I call customer service they are telling me it’s my HVAC which worked fined before they installed their thermostat. So they are telling me I have to pay an HVAC company to come fix something they broke and in the meantime suffer with no heat. To top it off I have to pay. The thermostat they installed has not worked properly since the day they installed it. They have even had to replace it once before. This company is a joke! I am seriously going to contact My attorney to see if I have options.
My original install was in June 17, 2017. I’m a new customer as well as new to OK. We’re a military family and thought this type of system would be an added touch to our brand new home which was wired already for a regular system. I called in early Nov about not receiving the tablet promised during our installation. I understand with promotions things go on backorder so I was being patient. Was told a manger would be contacting myself or my husband. Channel Department CSR said they did see that my iPad was never sent out. He told me not to worry. It would all be taken care off. He apologized and said we would be contacted and email confirmation would be sent. We never heard from anyone.
6 Dec – called again. Was on hold for 23 mins with the rep checking in letting me know she’s trying to get the right ppl to help us. She’s was transferred 5 times. She did say however better her than me. They do see on our account that a tablet was never mailed out to us. They were on backorder & they apologized for not being contacted before. A manager will be contacting me today & either way I tablet will be sent out today. She even gave me the departments extension if I didn’t hear from anyone and needed to call back.
7 Dec – had to call back. No manager ever contacted me. Advised CSR that I was pissed because I shouldn’t have to keep calling back. What happened to customer service? The rep puts me on hold and clicks back over and says my account is through clear link and doesn’t have a tablet promotion. I told her wrong my account is with Vivint and now they are saying something totally different than I was told the last two times I called. The CSR transferred me to the channel partners department. That rep began to say that I’m not entitled to a tablet per notes added by a manager yesterday. I told her I would be contacting corporate because somebody is lying. Because the last 2 reps from Channel Department clearly states that I was. Or is she calling them
liars or saying they can’t read. I asked for a manager. She claims the manager in charge of the iPad promotion is out-of-office for the next 10 days. I had better customer service witH ADT. Best believe I will warm every military member I come in contact with to NOT choice Vivint!!!!
This has been the work experience with any company or business I have ever encountered. My install date was 9/30, the installer was Nick who refused to install the 4 ping cameras stating that they only do that for businesses and for residence, the home owner would to mount the cameras or pay an additional charge to Vivint. I called the seller, Wardell Jasper, who was not sure but then agreed with Nick but later told us that he would have someone come to the one to take care of it. Matt came to the home the evening of 9/30 around 9pm and mounted the cameras but the next day we noticed the camera upstairs was not working so we called him back and he told us he would be to our home on 10/1 between 6pm-6:30pm but did not call or show so my husband called him and he said he was in San Bernardino doing a job that ran over so he would be there between 9pm-9:30pm. He never called or showed up and we discovered he damaged our wall and curtain rod which we never authorized him to remove. Also, we noticed on 10/5 that not only was the camera upstairs not working but the motion sensor and all upstairs window sensors were not working. When we talked to Vivint, after their trouble shooting failed, they advised we needed a wireless extender because our home was 3700 sqft and the panel was too far from the other sensors. They told us the sensor would be here within 7 business days and to follow the instruction to install. We received the extender but the install instructions failed so they said Ian would be out to the home on 10/24 to install and set up the wireless extender and to ensure the upstairs sensors were working. We also discovered that the code to the doorbell did not work and we had no keys. Nick never gave us the keys and instead we found, after being locked out of my home (we normally enter through the garage but that day my mother was using my garage door opener). I later found the keys in the box that the doorbell and door handle came in which was behind a chair that sits direct next to the front door. Nick never bother to give them to us or to throw away his trash. On 10/23 I got a notification from the panel and on my phone that the power went off in my home therefore the panel was running off of an internal batter which was low (???) That day I was working from home which required me to use the internet and my power never went out. And even if it did, why was the battery at 1% and I had only had it since 9/30. We called Vivint back and I spoke to Lauren and Fancy, who said she was a supervisor, who, after explaining everything all over again agreed to my request to decrease the bill since I was not properly installed and was not getting the service, but she said she was only able to waive the first month. She also assured me that Ian would be to the home on 10/24 between 12p-4p to fix or repair the panel, install the wireless extender, ensure that all both the upstairs and downstairs window sensors, cameras, motion sensors and carbon monoxide detectors were all being monitored and he would ensure that the door camera and code would be working. She told me that he was the supervisor in that department and he would definitely be there. Ian was a no call no show. we called Vivint 2 hours in to the block of time and 2.5 hours into the appointment time and they were not able to reach Ian. Out of frustration, we no longer wanted to speak to anyone and ended the call. By this time it was past 9pm. I ended up getting a text asking me to confirm an install appointment on 11/2 between 12p-4p which I responded to the same or next day. Got the text back confirming my text was received. Then I got a text the next day telling me a sooner appointment opened up on 10/30 and to text to confirm which I did and got a text acknowledging the confirmation. That person was a no call no show again. We called Vivint and was told that the installer that the appointment was scheduled with was not schedule to work that day and it was an error. I was done initially I wanted to cancel but after talking to our Pastor who has the system and it was working pretty good, we decided to keep it and give Vivint another try. I spoke to Colin, who was a supervisor, and she set up an appointment for install on 11/6 between 10a-12p. I advised Colin to assure me that it would not be Nick because he is no longer welcome in our home after our first experience with him and he confirmed it was it a man by the name of Darrell or Darnell. At my concern that Darnell would be a no call no show and request to confirm that he was actually working, he confirmed he was and told me to call Vivint 30min-1 hour before the appointment, ask the rep to transfer me to the Scheduling ETA line and have them give me Darrel’s ETA. I called at 9:30am on 11/6/17, spoke to a man who told me Darrell should be here by 10:30am but there is nothing much they could do at the time because my appointment block wasn’t until 10am. AGAIN, Darrell was a no call no show. My husband called Vivint and was told at 11:40am that he should be at my home but would be a bit late. 12:30pm comes and goes and he still was to at my home and I have not received a call from him. I called Vivint and spoke to Marcus who was unable to help me and told me he had to transfer me. Spoke to Matthew who I had to request to speak to a manager several time before he actually got one and when I did get one, his name was Julien. Julien initially told me that he would have someone come to my home today 11/6 but later told me that the soonest appointment available was 11/7/17 between 12p-8pm. I asked what should I do when they do not show up, he had no resolution stating they would show up. I have never had anxiety but dealing with this has caused me fear, anxiety, frustration, uncertainty and anger among other things. I can’t deal with this anymore and no one at Vivint has resolved this for me. they just keep saying they are “sorry” and they “understand my frustration” when it is clear and apparent that they don’t because if they did, I wouldn’t be going through this.
MY GRANDDAUGHTER AMANDA HAYES THEIR TOP SALESWOMAN SOLD ME THIS PRODUCT. FROM THE DAY OF THE INSTALL IT WAS A NIGHTMARE THEY DAMAGED BOTH MY DOOR, IN THE BACK, LEAVING ME WITH NO SECURITY THAT I HAD PAID FOR BECAUSE THE LOCK WOULD NOT WORK SINCE THE REP INSTALLED IT WITH THE WRONG DRILL. THE BILLING WAS INCORRECT, THE NEXT THERMOSTAT BLEW UP MY AIR=CONDITIONER BECAUSE THESE IDIOTS DO NOT KNOW HOW TO SET IT I HAD 14 SERVICE CALLS TO MY HOME & NOW THE PANEL HAS TO BE MOVED , IT REACHED THE TOP DEPARTMENT THE LEGAL DEPARTMENT THE WOMAN HELPING ME FROM THE LEGAL DEPARTMENT SAMANTHA LOFTUS, NOW IS NOT HANDLING THE CASE & THE NEXT REPRESENTATIVES ARE TELLING ME THEY CANNOT HONOR WHAT SHE WAS GOING TO HONOR. THIS COMPANY HAS 4900 COMPLAINTS AGAINST THIS COMPANY, THEY ARE A YOUNG COMPANY, WHICH THEY STICK IN A CHAIR BODIES WITH NO BRAINS, BRAIN DEAD NOT KNOWING WHAT THEY ARE DOING MY HOME ALONG WITH 4900 OTHER ARE THE PROOF OF THAT. MY GRANDDAUGHTER TOLD ME WELL SHE IS MAKING MONEY SELLING THE PRODUCTS, BUT YES THEIR ARE MANY COMPLAINTS LIKE MINE & YEST THE NEST THERMOSTAT DID BLOW UP CUSTOMERS AIR-CONDITIONERS. THIS HAS TO BE THE WORST COMPANY EVER BUT GUESS WHAT THIS IS AMERICA WHERE YOU CAN WORK AT BEING A CROOK & IF YOU DON’T GET STOPPED O WELL.
Wow, I had my first wow today when I talked to “Marga” customer relations. Wanted to inquire about my contract since they told me that it will end in August of this year. I have not used my system for a while (paying monthly installments) knowing that they told me that the contract will finished august this year. So when I moved from Atlanta to a new address they stuck me with a new contract for 5 years. (^(^%(&%###@$%) They are rude and will give us no option. It’s called entrapment. As I talked to “Marga”, she said that they record all conversations with the client. I will investigate, because I was told that my contract was due this August.
You are correct they are dishonest. When we signed up the Sales Rep Sabastian promised that he would pay my first 2 payments plus do the installation for free, well he have me the first payment with cash (oh yeah didn’t show up to my house with it until 11 pm at night and then for the 2nd payment I called and he denied even saying that he would do it. I told him that it was in the contract he said no it was not after arguing with him and told him that he was a dishonest person and that the company was misleading and dishonest he said he would put credit on my account. Well guess what never happened and the payment was taken out of my account the other day. DO NOT GO WITH THIS COMPANY….. THERE SALES REPS ARE DISHONEST AS HELL………
OMG DO NOT BUY VIVINT, THEIR REPS SUCK, THEY BILL YOU $49,50 FOR ANY SERVICE CALLS WHICH IS DUE TO THEIR TECHNICAL FAILURES AND NOT TO MENTION YOU WILL BE ON THE PHONE FOR 2 HOURS EACH TIME WITH A TECH TRYING TO RESOLVE THE ISSUES BECAUSE THEY DO NOT WANT TO SEND THEIR REPS OUT TO FIX IT NOT TO MENTION GOOD LUCK IN THEM REPLACING DEFECTED CAMERAS ETC, LOL THAT WON’T HAPPEN AND THEN WHEN YOU COMPLAIN THE REPS HANG UP ON YOU. GO FIGIURE WHAT A WAY TO PROVIDE SECURITY FOR YOUR HOME, THIS PRODUCT IS COMPLETELY NON EFFECTIVE DO NOT GO HERE!!!!!!!!!THE ALARM NEVER WORKS AND YOU WILL ALWAYS HAVE ISSUES. AND THE CONTRACT IS FOR 42 MONTHS AT $62.00 PER MONTH TRUST ME I AM NOW WRITING TO CONSUMER AND CORPORATE AFFAIRS IN CANADA AMONG OTHERS! I AM PUTTING A WARNING ON KIJJI AS WELL!
You are correct they are dishonest. When we signed up the Sales Rep Sabastian promised that he would pay my first 2 payments plus do the installation for free, well he have me the first payment with cash (oh yeah didn’t show up to my house with it until 11 pm at night and then for the 2nd payment I called and he denied even saying that he would do it. I told him that it was in the contract he said no it was not after arguing with him and told him that he was a dishonest person and that the company was misleading and dishonest he said he would put credit on my account. Well guess what never happened and the payment was taken out of my account the other day. DO NOT GO WITH THIS COMPANY….. THERE SALES REPS ARE DISHONEST AS HELL………
Vivint is a dishonest company. They LIE<LIE<LIE. it is a high pressure sales team . None of their equipment works. NONE OF IT. VIVINT is under consent degrees from several State Attorney General's. The Federal Consumer Affairs should shut them down. I know a very good Class Action Attorney. If anyone wants to file suit let me know.
ou are correct they are dishonest. When we signed up the Sales Rep Sabastian promised that he would pay my first 2 payments plus do the installation for free, well he have me the first payment with cash (oh yeah didn’t show up to my house with it until 11 pm at night and then for the 2nd payment I called and he denied even saying that he would do it. I told him that it was in the contract he said no it was not after arguing with him and told him that he was a dishonest person and that the company was misleading and dishonest he said he would put credit on my account. Well guess what never happened and the payment was taken out of my account the other day. DO NOT GO WITH THIS COMPANY….. THERE SALES REPS ARE DISHONEST AS HELL………
I’m in!
What is the name of the Class Action Attorney? I have been left hanging by Viviana on a trial system that I refused to keep. My existing security system was working fine before they came to my home. Now I am without protection. I have spoken to so many people and cannot get it resolved.
Thank you
Yes, please give the information! Vivint is not what the sales rep claimed it to be!! The system sucks LIES on to of LIES LIES LIES!! I’m sure Todd Pedersen sees the things that are being said about the way his company is run and has yet to do anything about it!!! Well, it is time for the people to stand up and do something about the service that is given by this company. I pay for good service, not bulls**t lies!!
why havent I heard one of these complaints state that they are filing a civil suit for breach of contract/breach of warranty, false advertisement, bait and switch technique, and a few others they are guilty of which then nulls and voids any agreements prior to this event[s]
10,000.00 you can sue up to in a small claims civil suit. Best part is that they cannot send their attorneys but nor can the plaintiff be represented by any legal counsel.
I am dealing with this organization as well which they linked up to my event with Freedom Forever on some solar panels that they were going to install.
I am so glad that I did not continue with it due to the feelings after the fact in my tummy about the entire deal.
What is the name of the Class Action Attorney? Something needs to be done about this company.
What is the name of the Class Action lawyer. This company has to be stopped.
Good morning, I am having problems with Vivint and I was reading the complains and they are horrible and I wanted to ask you if you finally got the Class Action attorney’s name and number to see if you can share with me please. Thanks
Please name of the attorney
My home was damaged and Vivint has refused to fix it after I was tricked into signing some type of form. No one is returning my call or helping me! They will not cancel my contract so I had to stop payments with my bank! Horrible!!!!
And last but not least I walked in on your representatives taking picture James your representative James taking pictures of my house the inside of my house. He had his camera snapping pictures of my living area and my dining area when I walked out of my room he said that he was going to check the motion sensors but I never heard the back door open at all he was checking the front and I was in the back check in when I walked out he had his camera snapping pictures.
I have had Vivid camera and alarm system for right at a year and I have had over 6 technicians to come to my house to try to fix the problem every time they come to my house they are saying okay we can’t find the problem but yet and still they’re taking my money out of my account every month on time no late payments and they tell me when I tried to call today which is June 22nd 2017 that I cannot cancel my contract unless I have somebody else to take over the payment and he refused to cancel my contract they basically told me that I had to keep the defective equipment and keep making payments as I should until five years is up they said that I signed a contract with them for 5 years I asked them to send me a copy of it showing where I sign the contract for 5 years and they sent me a page without my signature on it I have all my paperwork that was given to me and they refused to send me a copy of my contract showing me where I sign showing that I was going to keep this system for five years. The customer service Representatives was very rude and unprofessional how is it that they can allow you not to cancel your contract. The representative also stated to me that the calls are being recorded and I stateed back to her that I was recording her calls to I recorded every call that I’ve had with Vivint.
ME TOO
My Vivint security system recently camera device name has all of sudden chafed without my permission. When I called customer service ( Michael; badge #67680) indicated he was unable to provide me with the date the device name changed. I expressed that my security system has been compromised, the agents replied that there has not been any break in.
When I requested to spoke with a Manager he refused to connect me. Saying that they would only say what he is saying, as his tone began to rise as if he was frustrated with me. Because Vivint has an inferior product due to not being able to trace the actions on my home security system.
Another disatifiyed customer, but Vivint does seem to care because they think they are the only game in town.
meandmax1 at hotmail.com
I have been a customer of Vivant since 2010 and recently decided to look at other competitive companies. When I called to cancel my service in Nov of 2016 it became a call of used car salesman offering various lower rates and downgrading other alarm companies. They also used scare tactics of the crime rate in my area. The following month I saw my cc being charged for services with a $29 increase. I call once again to cancel and they said it had to be in writing per my contract (which I haven’t seen in over 8 yrs) I had to block Vivint thru my cc company to prevent additional charges. Customers Service has been very rude and always has an excuse on why the cancellation hasn’t been processed correctly. They still insist I owe them $53.99 which is absurd after all the issues, delays and miscommunication I’ve received. I would NEVER recommend Vivint to anyone. They gVe very deceptive billing practices and very poor customer service.
We have been with Vivint 3yrs into a 5 year contract. We were told from the salesman tht we had to do a 5 yr contract. This past summer another Vivant sales man approached us in our driveway asking how we liked Vivint. He also asked how long our contract was. When we told him his comment was “wow you really went all out!” We told him that we were told we had to do a 5 yr contract. He looked embarrassed and said that we were told wrong. In other words, we were lied to by the sales person at the time of signing. We have fallen on hard times now and really do not want or can afford to be in this contract anymore. (I have had heart failure and our roof is falling apart) Our financial situation is not good. (hence why I don’t like long contracts) I am by myself during the week and was scared at night while my husband was working…….I feel like the sales person played on my fears and took advantage. I called the company to explain our situation and that we did not appreciate being lied to. The account manager downgraded our service to bring our payment down around $10.00 and offered a $28.00 credit off of one of the bills. So our camera no longer works or the keypad or phone app. I am angry that we still are paying so much when we were lied to to get our business. The kids that are hired on for sales need to be trained better and told that they are not allowed to lie to the customers. I would like out of my contract completely, but of course was not given that option. I will not return to Vivint when my contract runs out and I will not give Vivint good reviews to my friends and neighbors. I am also considering calling BBB.
I just bought vivint on February the 9th and the next day on the 10th of February 2 guys came to installed the camera system and the. Technician went to the roof and cracked my ceiling and other area as well he claim he did cracked the ceiling and an e mail was sent stating from Zynra from office in management stated that vivnt was not going to fix the issues and state that the technician’s who were in my home stated that there was already cracks in the ceiling and i advised her that when he craked the ceiling only the technician who did the damaged was up there and new guy who just started no ther guys where here in the home later he said that someone a 3rd person was coming to help to put up the camera i want head corters to call me asap look into this complaints. .you all lie
This is Latisha Sills my address is **** Devonshire Court phone number 254 251 XXXXX. I would like to make a complaint. Recently at the end of January I spoke to a representative and I told the representative not to go into my account until February 22 2017. On February 1 2017 I notice this same representative I spoke to went into my account. This makes the second time I experienced this. I do not appropriate this representative false classifying information. Now vivint is telling I have to wait until my money is refund back into my account. I feel it is not right I have to wait for my money to be refund and it was vivint representative fault for doing something that not right.
Hello, I been with Vivint for about 6 weeks now, and 3 weeks ago the panel and the door lock are not working properly. The panel black out a lot. I requested a vivint technician 3 weeks ago to come by. I took time out of my very busy schedule to wait on him to come he didn’t show up nor made a courtesy call. so I figure reschedule. so last week Feb 2 on firday I waited .and again no one show up nor made a courtesy call, I was upset because no one made a phone call to inform me that they are not showing up , I called supervision to let him know what is going on he assure me that someone by the name of christian a will show up the next day on a Saturday, and once again I cancel my clients for a later time . well not even Christina show up nor gave me a courtesy call. I been setup 3 time and no one came by to fix the issue. now its sunday no one called me back to fix the issue. Supervisor said he will call me back to fix the issue he too didn’t call me back. Does anyone see the importance in addressing the issue. here my number i need this asap i have a business to run. Thank Diana 713 291 XXXXX
We purchased the Vivint Smart Home System at Best Buy. The alarm system looked great and the Vivint rep explained everything very well. Our package included several cameras, additional smart locks, cloud recording, thermostat, Amazon Echo, etc.; the whole works. The installer came within 2 days and setup the alarm system.
It worked for about a week, and then we started to have problems with it. Cameras go offline frequently, when online, they intermittently don’t record at all and sometimes don’t record motion (in playback mode, there are no tick marks on the timeline to show movement even though you can see the movement on the video), doorbell speaker volume and panel volume are weak, etc. We’ve had techs out several times to fix the issues, which they work to resolve, but then the same issues come back. Had 2 cameras replaced, panel modifications done, smart door lock replaced to name a few. Speaking with tech support on the phone is like talking to a wall. Every tech support rep we spoken with has no clue what to do. They just read a script and insist that is what needs to be done.
Out of frustration, we went back to Best Buy and spoke with a Vivint assistant manager. He used to be an installer and seems electronically minded. He felt it was a defective panel and said to have a new one put in. When the tech came to the house, he refused to put in a new panel, modified something on the old panel and said that should take care of it. It worked for a few hours, and the system went back to doing what is has been doing all along, not working properly.
We are at the point where we are looking at other alarm systems and will remove Vivint. We don’t recommend Vivint. Too many issues and not worth the frustration.
Your system failed. When we called we were told that we did not have an active account. Lies since we have paid faithfully every month. Your tech pulled the equipment since we have no trust or faith in your company. Your support wea extremely rude when we tried to work this out so now I will tell everyone I know about Vivint and their lack of service.
YOUR COMPANY IS FULL IF INCOMPETENCE AND YOUR ENTIRE GOAL IS TO DEFRAUD UNSUSPECTING CONSUMERS OUT OF THEIR HARD EARNED MONEY BY INSTALLING FAULTY/INCOMPATIBLE EQUIPMENT. WILL BE REPORTING TO THE BETTER BUSINESS BUREAU FOR THEFT OF SERVICE AND FRAUD. I HAVE NEVER HAD SUCH A HORRIBLE EXPERIENCE WITH A COMPANY.
Me too. Horrible service. Out right theft and fraud