Ulta was founded in 1990 by Terry Hanson and Dick George. George had worked many years of Osco Drugs when he decided to quit in 1989 and make his own company. This company would eventually become Ulta.
In 1999, Lyn Kirby was appointed to President and CEO.
In addition to its own brand of cosmetics and skin care products, the company is known for carrying high-end beauty products, all in one store. 
In 2007, the company went public on the NASDAQ under stock symbol ULTA.
In 2008, a second distribution center was opened in Phoenix, Arizona.
In 2010, Chuck Rubin was appointed as President and COO.
In 2013. Mary Dillion took over as CEO of the company. She is generally credited with taking the company from a small, strip mall operation to one of the leading beauty companies today.
In 2016, the company listed an annual revenue of $4.85 billion. 
Beginning in June of 2017, the company will be offering MAC cosmetics both online and in stores.
CEO Mary Dillion said in an interview with Forbes that anything is possible with hard work and persistence.
Also in a September 2020 interview, the CEO of Ulta stated that while business was better than expected, she was cautious about expected profits in the second part of the year.
Today, Ulta is a leading cosmetics, hair and skin care retailer. The company operates over 970 stores in 45 states and plans to reach the 1,000 mark in 2018. Each store has its own salon and offers tutorials on how to use the makeup and other products the company sells.
Ulta was founded in 1990 by Terry Hanson and Dick George. George had worked many years of Osco Drugs when he decided to quit in 1989 and make his own company. This company would eventually become Ulta.
In 1999, Lyn Kirby was appointed to President and CEO.
History
In addition to its own brand of cosmetics and skin care products, the company is known for carrying high-end beauty products, all in one store.
In 2007, the company went public on the NASDAQ under stock symbol ULTA.
In 2008, a second distribution center was opened in Phoenix, Arizona.
In 2010, Chuck Rubin was appointed as President and COO.
In 2013. Mary Dillion took over as CEO of the company. She is generally credited with taking the company from a small, strip mall operation to one of the leading beauty companies today.
In 2016, the company listed an annual revenue of $4.85 billion.
Beginning in June of 2017, the company will be offering MAC cosmetics both online and in stores.
CEO Mary Dillion said in an interview with Forbes that anything is possible with hard work and persistence.
Also in a September 2020 interview, the CEO of Ulta stated that while business was better than expected, she was cautious about expected profits in the second part of the year.
Today, Ulta is a leading cosmetics, hair and skin care retailer. The company operates over 970 stores in 45 states and plans to reach the 1,000 mark in 2018. Each store has its own salon and offers tutorials on how to use the makeup and other products the company sells.
So I went into the salon in Fort Worth off trinity commons. I sat down with the stylist and informed her that I wanted a more grey high than a blonde because it will turn orange. When I left the salon it looked fine. I got home and washed it two days later and the toner completely came out and my hair was ORANGE and half my head wasn’t even highlighted. I paid 192$ for this service and when I messaged the stylist to get it fixed she informed me to go and get a purple mask or blue shampoo and that she might be able to squeeze me in for just a toner. I should not have to spend more money to get it fixed. It should have been done right the first time. I have called guest services and the manager and they now are stating that they talked with the stylist and then offered for me to come back in after I stated that I had to go get it fixed by another salon because it was Easter weekend and I couldn’t walk around looking crazy. They will not give me my money back and saying that I refused to get it fixed but why would I if she wasn’t willing to fix it besides tone it again? It wasn’t going to be fixed until after Easter and at that wasn’t sure if they could have even got me in to fix it this week. I will be contacting the better business bureau on this matter to get my money back as I have now spent 400$ in the last week getting my hair fixed for what she did.
I have always loved shopping at Ulta. Have been to many of the stores, including Hamilton, NJ, Edgewater, NJ, Paramus, NJ and even stopped at one in Maine while driving through to Canada. Today I went to the Clifton, NJ store. I had my 85 year old mother with me and I headed to the Lancome section because I knew exactly what I wanted to purchase. Immediately, a saleslady came to my mother who was a few steps behind me and shouted, “Miss, can I help you find something?”. My mother said that she was with me. The salesperson then shouted to me “Do you have someone helping you find the Lancome products?” I said “Thank you, I know what I need”. Immediately, a male salesperson came LITERALLY running toward me shouting “how can I help you???? I am the Lancome expert”. I already had the foundation I wanted to purchase in my hand and told him i have what I need. He huffed and walked away. I also wanted to get a primer, but I wanted to quickly escape the barrage of employees trying to help me. There were 6 employees gathered in the area we we in. I was able to quickly find a primer in a different section of the store, even though I wanted to shop around a bit for it, I didn’t want to be bombarded with employees shouting at me to help. In recent years, I have preferred shopping at Ulta instead of Sephora because I dislike being followed through the store with requests (demands) to help me after I’ve declined help. The Clifton NJ Ulta (and hopefully ONLY the Clifton NJ Ulta has now become Sephora, and not in a good way. I am totally for being able to have help if needed, but when I declined, I should not have been made to feel like I didn’t belong in the store, which is exactly how I was made to feel.
I went to the register to pay, and I had a gift card. The lady at the register took the gift card and walked around looking at all the different registers for a few minutes, then came back to me and said she doesn’t have a coin so I will have to scratch off the pin code on the back of the card, as she couldn’t do it because of her nails. Huh?
I’ve been a customer of ULTA for 22 plus years. I am now hearing impaired and have a Neuro muscular disease. I’ve always felt comfortable at ULTA until just recently at the Summerlin location in Las Vegas, Nevada. I had been seeing an eye brow specialist named Diane there when she started to act off towards me so I switched to Sarah who has been great. On December 24th around 10:30am when I showed up for my appointment with Sarah, Diane and her manager started making me feel very un welcomed in the store. The manager followed me around while I looked around waiting for my appointment asking me in a very condescending voice, “can I help you with something “. Diane then took her husband and paraded him around where I was sitting in my chair with Sarah and was talking very loud and laughing in a disrespectful way along side with the manger to interrupt my time at the salon. This experience was very immature of both Diane and her manager. Sarah had to turn my chair away from the commotion so we wouldn’t be interrupted. I’m sure all of this was caught on the store camera. I left there feeling very bullied by Diane and her manager. I sure hope ULTA management reads this and does something about the way people with disabilities are treated.
I placed an early order in November for a Christmas present (Angel perfume set) for my best friend when Ulta had an online special offering a free candle set if you spent over $60. I live in Florida. My bestie lives in Tennessee. I told her to just put the box under the tree. Well she couldn’t help herself especially seeing that the box was from Ulta so eventually opened it. She contacted me to let me know she had opened the box but wanted to know if another package was coming. I said no, why?? Because according to the inventory/invoice, the perfume set wasn’t in the box!!!! The only thing she received was the candles!! This perfume set is almost $100 freaking dollars!!! I’ve called Customer Service TWICE in the past 10 days and I get nothing but the run around and promises of a callback or email but haven’t received either!!! This is my friend’s Christmas present that I planned for for months!!! Ulta better make this right!! And she better get her perfume before Christmas!! On Monday I’ll be filing a complaint with the BBB and with anybody else I can!! Because this is theft of service!!
So, since my comment did not want to post the first time, let’s try this again.
I have been a Platinum member since 2015, and for the past 2 years I have had issued with my DECEMBER orders and get HORRIBLE customer service. When I placed my large order of the sweet and shimmer (5 for $5) items last year and received it, there were several items missing. When I called customer service and asked to speak with a supervisor, I was directly and indirectly called a LIAR. They stated “there is video evidence of each meticulous item being placed in your package” which was clearly not the case. When I went to corporate, they redeemed themselves by finally assisting me. So, I felt confident nothing would happen. WRONG! Here we are, the following year. I placed an almost $300 order, and because Lasership has a blurry photo of my “package” being delivered, all customer service told me was to file a police report and nothing more! REALLY?! NO REFUND?! NO RESHIP?! I am basically being told I spent $300 on air, as again, I did not receive my package. The customer service is terrible, and seems to get worse every year. Honest and loyal customers such as myself always end up being cheated because of disloyal and dishonest people. The best part, I do ALL my shopping online, and NOTHING from ANY OTHER RETAILER has gone missing. They have officially lost me as a customer. I DEMAND something be done about this $300 ORDER. I worked in the retail industry for 15 years, I KNOW SOMETHING CAN AND BETTER BE DONE!
I placed an order K194083005 $613 worth of products! That I immediately noticed were going to be shipped to an incorrect address I immediately contacted Ulta and was given the same run around as so many others and basically told unless a miracle happens and the person receiving the mail doesn’t like high dollar beauty items and sends the items back I will be paying the Bill! How is this legal and it’s definitely not moral to treat customers this way! No other business is like this that I have dealt with and I never that Ulta would be it’s always been my favorite store! I’m so disappointed!! This is the first charge on the credit card that I only opened to get a discount on the purchase so I will not pay I’ll contact the credit card company and let them know NO services were rendered for payment. Please help me! Fix your policies!!!!!
Dear Person who cares,
I love ULTA, however I haven’t been able to shop with them guys for over a year. I have the credit card I am about to cancel. Every time I contact customer service I receive the below answer, there is no help. I feel they copy and paste most of their responses and don’t want to deal with us customers.
“You recently reached out about not being able to order online. This issue was previously escalated to our high team and according to our records, you are unable to order online due to a variety of contributing factors. As we researched your account, multiple identities and payment methods for the orders placed with your account were found. At Ulta Beauty, we are committed to providing you with an outstanding experience and would be more than happy to assist you at one of our stores to do so. We do apologize about this situation”
What does this mean?
I asked for an explanation on how multiple identities and payment methods were added to my account, I have a brother and sister who live with me. They too have not been able to purchase from ULTA, I believe our accounts have been mixed and has caused us to not be able to purchase from your company. I am the best citizen anyone could have, not sure how I have broken any rules or regulations with the company. Please HELP with real people and real answers.
Did you ever get a response?
I am having a similar issue except they tell me I disputed a charge and each time the date of the dispute is different.
Just wondering if they did anything to rectify the situation.
I am very disappointed in Ulta’s Guest Services (specifically, an assistant named Andrea). I had placed an online order, apparently transposing two numbers of my street address. The shipping company (FastTrak, I think) called me after trying to deliver my package. I gave the caller the correct address, and he said it would be on its way. It went back to Vancouver, WA, and then eventually returned to my town, where the tracking said it was undeliverable and suggested it was lost, as you can see below:
Copy of On Trac’s attempts to deliver my order # K188145490
Melissa R. Weintraub
Please note: the wrong address was reported on 9/13; this was when I was called and gave them the correct address. The package was sent to Corvallis again and appears to have been lost.
Estimated Delivery
There is an issue with this delivery. Please see the delivery status section for more details.
Undeliverable
* Sep 23 5:00 PM Lost Consignment CORVALLIS, OR
* Sep 15 2:10 PM Package Received At Facility Vancouver, WA
* Sep 13 12:41 PM Wrong Delivery Address Vancouver, WA
. . .
*

* Tracking Number C11882623162183
With many exclamation points, Andrea finally offered to refund my payment, though I had requested that the order be filled and sent priority. All of the above was explained to her in my first email and repeated numerous times.
I like Ulta’s store a lot, and it’s fun and convenient. But I guess they don’t care if they lose Diamond status customers.
I am a Diamond status customer, meaning I spend up to $1200/year. You’d think that would mean something. No. I have been a loyal customer for many years, even introducing my grand daughter to Ulta and the bonus program. She recently purchased $50 worth of shampoo and conditioner with her hard earned money. She watched the tracking on it and found that it had been delivered. So she checked the porch, mailbox and steps with out finding her package. My daughter works from home and is aware of any packages being delivered. She said no one came that day. When she called Ulta she was informed that the package had been delivered and signed by P.S. My grand daughters initials are PB, my daughters are AC. So clearly her package was delivered to the wrong address and left with someone being dishonest and signing wrong initials. Both Ulta and LaserShip are refusing responsibility for their mistake. I will NEVER be shopping at Ulta again.
I placed an order, and was told it would not be refunded even if it was deleivered to the wrong address. That there was nothing they could do to help me. I find that INCREDIBLY strange as I can’t be the only person to ever have an address mistake.
This just happened to me as well. They said it shows delivered we cannot do anything
That is what is happening to me right now. I am so frustrated my order is over 200 dlls and they keep telling me they cant cancel my order. I will never shop at ulta again. They are going to take my money and i didn’t get my stuff
This is happening to me now over $600 of things going to be delivered to the wrong address in another state!!!
I left a comment on here which I’m still at the top of the comments on this page I was immediately contacted the following day by nice gentleman contacted me from corporate I can’t find his name I’ve gone through my emails everything disappeared I would like to post all the screenshots of how I’m still being rejected from every single job they post that they are hiring but I’m still not getting my job back like I was told on the phone I’m not sure what his name was I apologize that somehow it’s gone if he could please reach out to me I’m at the point that I will go through with this lawsuit because your people are still not hiring me back I did nothing wrong it’s been a year I would like to post the screenshots on here so customers corporate everybody can see what is really going on I went from being completely depressed and suffering from post-traumatic stress because of your workers and now trying to get my job back at a different locations and the gentleman I spoke to on here said if I come across any problems they can contact him I can’t find his information I lost it and I’m still getting responses back from your GM’s from all these towns I literally have been applying to across Massachusetts with we moved on with other applications that’s pretty funny when I’m experienced and I work for this company and I had to do managers jobs because they are lazy but I’m not experienced enough to work for ulta after the racism I was put through the fact that I’m willing to still work for this company should mean something to you guys nobody should have to go through anything like that and the fact that I’m still not hirable is getting stressful I’m going to contact Boston Attorney General I still have the phone number and the person to contact that dead pick up the case of work environment harassment and pursue actions once someone from corporate contacted me and assured me I could go back and if anybody gives me any problems they can contact corporate I decided to drop everything but clearly things are not resolved and the fact a company allows other employees to be put through what I was put through racism harassment and still can’t get a job to support my family I will take this as high as I can take it to expose this company I have spoken to some fellow YouTubers who are very high in the industry and I will continue to reach out two companies like Urban Decay anastacio any company that I can reach out to an exposed everything if they’re willing to let go of any influencer that is known to be involved in scandals racism I’m sure they’ll start pulling away from ulta and selling their products and no I’m not crazy in any way Believe It or Not makeup it’s always been a dream of mine I do have little connections that will get me through to some of these major companies and expose my love for makeup and what I’m going through we know how much people like to hear about racism and with the proof I have it’s going to make it so much better I’m done here I guess I’m just going to have to call Boston and leave it to the legal people because I am not an attorney so I think is better off I hand this over to them but I’ll make sure friends family members influencers YouTubers any connection I have and could get to these makeup companies know would you allegedly like to have your brand in a store known for what they do to their customers and their employees ?
I wanted to leave this message here for Ulta beauty corporate office I was an employee for over a year I absolutely love my job and I did it very well I went over and Beyond expectations but I’m extremely offended I had to put in a complaint with Massachusetts Attorney General because the whole year I work there I was harassed due to racism by one of the managers in Mass makeup her name is Fiona from the district Framingham Massachusetts store and it caused me to have a lot of anxiety on my last day of work I could not take the harassment any longer and I walked out of my job that I love more than anything I reported to the GM Jessica she would do nothing another manager also reported to the GM Jessica what was going on and witnessed she still did nothing other employees were being harassed by Fiona she still did nothing so I walked out of my favorite job and a new GM took over the role and from her experiences she witnessed the racism from Fiona and she was fired immediately when I heard about that I called the new manager GM and I asked for my job back well I cannot get my job back I was written down as terminated I never got a warning verbal written nothing I would only miss work if I or my children were physically sick with doctors notes and I never said no I did anything anybody would ask of me even clean the bathrooms every day when they hire people to do that on Saturdays I made sure everything was stocked I made sure everything was cleaned due to the pandemic nobody follow the guidelines so I made sure I kept everything sanitized but I can’t get my job back because I was harassed humiliated disrespected had an item thrown at my hand I said many many many tears and yes I did call HR nobody would help me so I didn’t want to cry in front of customers anymore and I walked out and I filed the report with the attorney general and it’s still ongoing even though Fiona left I was going to drop everything but because Ulta would not give me my job back I decided two adults his name to the harassment since the GM did nothing and not only the GM Jessica did nothing she quit her job three days after I walked out but she made sure she wrote down never to hire me again after I was doing manager’s jobs because they were too lazy in the office not six feet apart laughing and giggling and talking about their employees customers love me One customer even purchased a makeup palette as a gift for me when I came into work the next day I saw it I miss my customers I miss making everybody happy I don’t miss the abuse I took mentally and one time physically and definitely don’t miss getting stalked I would be so terrified to go into the back room alone because if Fiona saw me alone she would follow me and start yelling at me for things I didn’t do and if another employee happened to walk in she would change the subject and say you doing such a great job keep up the good work I am 39 years old and I’ve never been so disrespected and all I wanted was my job back since I know I wouldn’t be a victim anymore because the general manager Jessica and the mass manager Fiona we’re gone I thought I could go back and do my job better than ever without having to cry or be nervous or scared that I would end up alone somewhere in the store and have this woman come up to me so that’s how ulta treats you I read all of these comments that customers left yes you guys are speaking the truth anytime I would go over and beyond for a customer Fiona would lose it on me customers to them are nothing if I spent more than 5 minutes with a customer that wanted to buy a lot of cosmetics which that is making the company a lot of money because I sold a lot of Cosmetics if not more than anybody else in the store because I cared I was sweet but some customers needed not just a foundation they wanted a full makeup line that does not take 5 minutes but that’s all you get as a customer I would try but like I said I would get in trouble if I was with a customer longer than 5 minutes you guys unfortunately at least in Framingham Massachusetts that I Witness nobody cares for the customers you guys come in and all employees run and hide that’s why I loved taking care of my customers and I have proof If anyone still works there that can vouch for me but I just wanted to say that all I wanted was my job back I did nothing wrong your managers did something very wrong illegal and at the end I had to pay a price I’m terminated I can’t work there anymore no warnings no verbal warnings all because I couldn’t take the racism harassment abuse any longer so yes Ulta is not a good company I left their devastated crying my eyes out no one called checked on me made sure I made it home alive I was a nervous wreck but they were quick to fire me if you guys can afford Sephora I recommend you guys as customers go there even though I have applied a hundred times I’ve never had even an interview but as a customer I have always been well taken care of unfortunately Ulta needs more people like myself and less disrespectful employees well I’m done I just wanted to say what I had to say I wanted to drop everything because Fiona was gone Jessica was gone I wanted to start fresh but you guys apparently won’t let me because of what I don’t know I left crying I walked out humiliated and devastated that’s the reason shame on you people that’s what happens when money gets to your head who cares about your employees who cares about the customers when’s our next vacation to Fiji this is sickening well my next stop will be the news after reading all of this I think more and more people need to know about what happens behind closed doors I have nothing to lose they fired me for nothing
I am so so sorry for all of what you went through. It sucks and it’s not fair what happened to you. If you wanted to try retail again, I know Aerie is a good company with a good mission statement. They’re part of American eagle. But they sell leggings and soft comfy clothes. I worked for them for a couple years and it was a good experience. Every store is different of course but I do hope you can work for Sephora or another makeup store. You sound like a hardworking employee and any store would be lucky to have you!
ULTA DOES NOT CARE ABOUT ITS CUSTOMERS!!!!! I WORK ON A COVID UNIT AND DO CURBSIDE FOR EVERYTHING BC I DONT WANT TO PUT ANYONE AT RISK. I HAD SURGERY AND PUT MY MOM AS THE PU PERSON AND SHE THOUGHT SOMEONE. USED HER CARD AND REPORTED IT FRAUD AND NOW I CANT ORDER CURBSIDE AND THEY KEEP EMAILING ME TO GO IN THE STORE. THIS HAS BEEN GOING ON SINCE NOV. NOW ITS THE SKIN EVENT AND I MISSED OUT ON 2 PRODUCTS I WANTED. IM PISSED. ALSO THE GIRL WHO ANSWERS PHONES AT CORPORATE IS WORTHLESS. YOU WANT ME IN YOUR STORE? OK LET ME TOUCH COVID PATIENTS AND THEN COME AND TOUCH ALL YOUR PRODUCTS.
I placed several orders through Ulta during the holidays for gifts. One of my orders was delivered to the wrong house. When I noticed my order was delivered, I called Ulta twice. The first time they told me I had to wait a specific number of days. The second time the lady told me to contact the shipping company. What?! Isn’t that something they should do? Anyway I contacted them and they had a photo of where they delivered. I called Ulta back and alerted them that the items went to a house but it’s nit mine. The lady said to email her a photo of the house it was delivered to. Don’t make sense but okay. I sent the photo from the shipping companies website that they took. I even went outside and took photos of my home and sent them all to Ulta so they can see the photo on the shipping companies website is completely different than my home. I even took a photo with my street number and the front door so you can see itsnit the same door. They continue to tell me that they confirmed it was delivered to the right house. I have been getting this same response since December 18th. I resent my home and listed outback the differences between my house and the photo the shipping company posted but they still want to say they confirmed it was delivered to the right house. So it’s clear Ulta has no intention on fixing the issue. Ulta is a very pricy store, my order was about $160 in perfume products. I say this is a clear and cut case of not caring about your customers. Especially since I spent over $1,000 in products last year at their store.
Attempted to make an order online to pickup in store. Their website says guaranteed to be delivered before Christmas Eve if I place the order an hour earlier than I did. That is why I chose the option to pick up in store. I tried to check out as a guest and the website was making it seem like I was missing information and it would not let me check out as a guest. I had to create an account. After I created an account it switched my option from pick up in store, to have it shipped, without me noticing. Of course I was filling out my address for credit card billing so if it was for shipping I had no idea since I already chose the other option. When I placed the order I noticed the extra cost of shipping. I tried to immediately contact them to change it so I could make sure I had it before Christmas, but they said they can’t do anything about it. Really? You don’t have a system that can make that change, or are you just not trying to work with your customers and make sure they are happy and get what they need when they need it?
I cannot believe what Ulta.Com customer service is putting me through. I have been a loyal customer since you opened your first store in Palatine. Illinois. Then when I moved to Florida I gave my loyalty to your Coconut Point Store in Estero. I have always been a huge fan, and I am a Diamond member.
About 3 weeks ago , due to Covid I tried to place an order online. The reply back was unable to process order.I made multiple attempts over a 3 week period to try and get the order through. Nothing succeeded. I also spent over 6 hours of my time talking to various support people
I got an E Mail yesterday telling me that I cannot use your site because my order characteristics do not follow that of a typical guest. That is outlandish. If you check my history you will see that I have not done what I am accused of. The reason there were lots of multiple attempts was that I could not process an order. I want my web ability reinstated, because with Covid I do not want to go into the store.
I am a very active Senior, and if I do not receive help rest assured I will let all my friends and acquaintances know how Ulta treats its customers.
I am going through the exact same thing and it is outrageous! I’ve spent over $1000 on their website in the last 6 months because I am not able to drive due to a medical condition and the nearest store is not only a 30 minute drive but also has horrible service. I have provided proof from my bank that I did not issue a dispute for any charges yet they still accuse me of disputing a charge. This, after my account was hacked three times and my points were used for $900. This company does nothing to protect their customers information and the customer service is one of the worst I’ve ever dealt with.
The same thing has been happening to me for the past year and a half! I was bounced around from staff member to staff member and no one could tell me what the issue was. I reached out via telephone, email, and even social media. Through those mediums, each staff member had me do all different things and nothing worked. After contacting someone on social media, they had detailed that an “internal investigation” was conducted and it was determined that I would be banned from purchasing items online and “Ulta beauty considers the matter closed and will no longer assist”. That response is rude and unacceptable, especially to a loyal customer. I was not happy with the social media response I received and contacted the head of guest services about the issue. Over the phone she told me the same “It looks like you’re unable to shop online with us due to your order characteristics not following that of a typical guest shopping for product for themselves and for their personal use” as I had already received on social media. This of course is very untrue. Why would I be buying skincare and hair products for all that money to give it to someone else. When I asked the woman to explain what “order characteristics” were that of a typical guest she had no answer. If I am purchasing items that are not that of a “typical guest” then why are those items available for purchase. She also didn’t have an answer to that. In addition, she said there are too many emails associated with my account yet when I asked if she could remove them she said no and that my account and address will still be blocked. I’ve gone in store to ask the extra emails (that I no longer have access to) removed and they also say they can’t. What am I left to do? This company clearly does not care about their customers. I have been a diamond member for some time now and have been ordering from Ulta for years. If my local stores actually carried products I was interested in then I wouldn’t be too upset about not being able to order online but that is not the case. I do not have the liberty or the time to be driving three to four hours to an Ulta location that carries what I need. The hassle is incredibly ridiculous. Instead of Ulta blocking people who are true customers they should be blocking people who resell their most popular items for 10 times the price online. I just want to be able to order online again and I’m exhausted trying to get my account reinstated.
I can see why Ulta Corporate has such an awful rating. Unbelievable for a company of this size to not handle their wrong doings promptly. I placed an order for Christmas which from my mother to my daughter. My mother is on a fixed income so this is the only my gift she is getting g my daughter. Then package arrived addressed to me but th e contents were for someone else “. The packing list was for someone in the Bronx NY. Ok so accidents happen and I’m fine with that. I sent an email and was promptly responded to. The email said they take this stuff seriously and will get it resolved. So the next day I sent another email and received zero response. So I sent 2 more emails iver 2 days and still nothing. I then received an email with the pre-paid return info. Are you kidding me??!!!!!! I then sent 2 more emails..still nothing. So I contact corporate and again receive a quick response on how sorry they are but no clear response on how they are resolving it. So I responded stating I’m still unsure what they are doing…are they really-shipping, are they refunding ????. Well needless to say it’s almost Christmas Eve and I have nothing. I’m beyond disappointed and frustrated. And my poor mom is so upset that she has no gift for my daughter to open. Great job Ulta. This has been going on for 2 weeks. That is ample time to have this taken care of. I would think as soon as you were contacted and knew there was an issue you would have instantly re-shipped. It’s not rocket science people. It’s pretty cut and dry.
Happy Holidays,
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ULTA has become a horrible company when you are victimized by their “customer service.” If you never have a problem then you won’t relate to this. I started my annual Christmas shopping -as usual- with Ulta online. I am Platinum member (hello to the one who lost Diamond status due to just 26 cents.) I was going to be come Diamond next month. I bought over $160 worth of merchandise then got an email saying my box was delivered. No, it wasn’t. ULTA sent me out another box, which also wasn’t delivered to me. I learned -through 26 phone calls to UPS- that ALTHOUGH THEY TOLD ULTA it was delivered “properly”, they had delivered my 1st box 2 miles away and couldn’t get the residents to return the box to them. The 2nd box was ‘delivered’ by Ontrac (their 2nd carrier), whose drivers -I learned from their corporate- are “like Uber drivers – they are 3rd party contractors”. They couldn’t locate the “man” who had my package and he would not return their calls. ULTA sent out a 3rdbox. This time, instead of having UPS follow my instructions to leave at my leasing office, delivered to my neighbor about 500 feet away! That neighbor refused to give me my box.My leasing office called them, asking them to do so and they failed to respond to them. I got the police involved and THEY got my box back for me.It had been opened, despite having my name on it with those neighbors saying they didn’t know how to return the box to me. Obviously, quite a lie when the leasing office, and my notes on their door, asked for my box back. What did ULTA do in all this?They refused to return my calls. Their promised “we will have a supervisor call you within 24-48 hours” never happened. Their email from “ROXY” sarcastically told me that since “your package was delivered properly to the address given us, we will NOT be shipping out another box and you will NOT be getting a refund.” Are you kidding me? ULTA is saying that to a customer? A diamond-level customer? I have told this story so far to over 2500 people (my family, friends and FB followers). All comments back are incredulous that ULTA would respond that way to a “valued” customer. I’m appalled. I have never been treated so horribly and their Corporate office in Bolingbrook is a joke. Try calling the “Investor Relations” number and tell me if your call ever gets answered. Mine never did. So, I’m left with formal complaint written to my States Attorney Generals office, the BBB and NBC New Chicago Consumer Fraud. While word-of-mouth media will certainly HURT Ulta, it’s sad that after nearly 20 years of devotion to this company, that I now must buy elsewhere. I literally loved this company and only bought cosmetics from there. But it’s over. To have UPS deliver my boxes wrong and accuse me of giving YOU/them the ‘wrong address’ as well as telling me you will not refund my $160 is a travesty – and worse, THEFT on YOUR part. Mary Dillon is NOT running this company ethically or with any consideration of what the customer actually goes through. Through her leadership, customers are treated this way. DIllon, would YOU like to be treated this way? I guess when one makes $15 million/year, you forget the rise up. Your customer service stinks, your supervisors are sorely unprofessional and you are setting the company up to fail unless these policies are changed and you start caring about pleasing the customer .
I didn’t receive a package, happened before. I live next to a high school and they walk through our yard in the morning, and on their way home. I am missing a package and they gave me a $25.00 gift card for my inconvenience, yet I still have to pay for the items that never showed up. Starting to think it’s the carriers that are not delivering our packages, we should sign for our package. If we’re not home send it to the post office for us to get, don’t leave it on our doorstep for anyone to just take. I’m out a part of one of m daughters Christmas gifts, just took my other daughters package back. Going to go to Sephora from now on, maybe they will at least refund my money. Ulta makes you feel like a thief, I believe that there are thieves Out there. However I’m a diamond member, I spend tons of money at Ulta. Yet they have made me wait close to a month for an official phone call, I received an email saying it was shipped. I’d like to know who it was shipped to!!! Wasn’t me, and I was told I’ll need to pay for this purchase, if anyone has had this experience please reply to me, my email. Life would be great if I’d just get my package or a refund, in my case I’d prefer the refund. I no longer trust things being shipped to my home. We do now have a Vivint system, thanks to Ulta;( an extra 80.00 a month. I plan on getting my refund, they make the process so hard. I will figure it out, then cut up my card. Sephora here I come!!! Ulta are the real thieves!!!
Ulta is very dishonest. They offer promotions and then don’t send them. They do nothing to rectify but suggest next time maybe you will receive!!??!! Seriously, you have lost my business!
You know what’s upsetting!
Going to get your hair highlighted and wanting a balayage. Being so excited that I will finally have my hair light again and long. It took me months for my hair to finally grow long again since last year. For someone to just completely ruin my hair.
I went to the Ulta salon to get a balayage. Showed the stylist a pic of how I wanted my hair. She asked if I wanted a haircut I told her no!
She says to me well you are probably going to need one. I replied to her that if I need one it would only have to be the ends. But I have a friend who I trust that cuts my hair.
Well after 6 hours of being at the salon and thinking My hair is going to look beautiful, I looked in the mirror and my hair is orange and she cut my hair a few inches past my shoulders after I had declined a haircut.
She tells me oh it’s just that when I brush your hair the brush gets stuck at the ends so I cut the damage hair. She says to me I can keep cutting if you want?
I said noooooo!!! Omg I hate my hair short.
I looked in the mirror and I was so angry and sad.
I paid almost $300 and wasted 6 hours.
For someone to just butchered my hair. I cried last night so much. ??
Now I don’t know how long will it take me again for my hair to grow.
This is easy and can not get the online staff or supervisor to understand!! I purchased $50 of stuff with 1,000 points ($50). I returned a $14 item. Each point is worth $20….20 x 50 = 1,000 points; 20 X 14 = 280 points. I received back 167 points? I have tried to explain and even did a breakdown on the itemized receipt….each item’s cost and how many points of the 1,000 went to each item and add them all up and it equals 1,000!!! Makes sense. I even pointed out redeeming 250 points, equals $8; 500 points, equals $17.50. I realize that the points are not worth as much per dollar when you use more at a time!! Why can’t I get them to understand this! I am owed 280 points back to my account, not 167? Where did they even get this number?
If I were you I’d just give up, they treat their customers like dirt. I’m a diamond member with a lost package for Christmas and they still want me to pay for it!!!!???? Crazy
I guess I’m a thief, I make over 100k a year. That money for me is for my kids college tuition. They’re stealing from me. I’ve said goodbye, just waiting to get my refund. Stinks because Ulta is so close to me and Sephora is a distance. They lost a diamond member who spends crazy money!!! ???? Ulta
Trish, I’m with you! The customer service for this company is Terrible ! They need to hire people in the United States , not other countries where they don’t know what they are doing and they are very, very RUDE jerks on the phone when you call !! I ordered 2 gift cards for mothers day, but ordered them at the same time. Two different people, 2 different addresses. They sent the first person on the list their card but didn’t notice the second person ! So it’s a week after mothers day and the second person still has not received her gift card ! What a bunch of crap. I called and a man from a different country answered and said I had no right to call till after the 21st of this month and would give me no tracking number !!! I am so furious !!!!
I ordered eye shadow from Ulta and did not receive my order. called to find out why and they said it was delivered and accepted to a wrong address and they will not give me my money back or reship. This is the first company I have ever dealt with that would not own their mistake, or give me my money back. Since putting it out on social media, I have gotten responses from friends that they also have had problems with Ulta. This is a warning to all customers. Mary Dillon is the CEO with extensive marketing background. Not sure if she knows about the problem or refuses to see a problem.
We should sign for our packages, don’t leave them for just anyone to take. We don’t even know if our delivery person is on track with the deliveries, this is the holiday season. Things do get misplaced, how about they place my money back in my account!!!! I’m going to hit up social media with this, they need to go to the store and not be enticed by the free stuff they give you online. Trust me it’s mostly garbage anyway, not enough to really know what you’re getting. I’m fed up!!!
I went into Ulta a month or so ago and had my roots done…I was pleased so I went back. Take note that my hair is approximately a medium chestnut brown. My stylist was not available so I went with another one. While doing my roots she talked me into extending the color thoughout all the hair because she said that my hair had many colors in it…..cost slightly higher. I came out with black hair which the stylist said no that it was dark brown. I went home and put my glasses on and freaked cause it was black black. I called and she told me to come back in and she would put a clairfying shampo in it to lighten it. When she finished it looked the same to me, she gave me a bottle of clairfying shampoo and told me to wash it once a week and come back in six weeks and it would be lighter…again she kept telling me that my hair was dark brown. When I went up front to pay for the shampoo I asked the lady at the register what color she thought my hair was and she said it was black. I asked for the manager and told her the story and she said that she was sorry but did nothing about it and on top of that I had to pay 42 dollars for the shampoo to correct the mistake that your company made in the first place . Very dissapointed and doubt that I will return.
I have been going to Ulta in countryside for awhile now,I’ve watched this salon go from a bustling fun place, to now sometimes being the only client. I made a appt. a few weeks ago for tonight because I had a event tomorrow . I’m at Ulta all the time, I get a touch up every two weeks and a blow out in btwn. twice, Today I received a voice message from Miranda that the stylist I was seeing tonight was sick and canceled my appt. I understand people get sick I work as a medical person . My problem was Miranda didn’t offer another stylist , Asst Mgr. Mgr.nothing! I explained that I could come in tomorrow , Nope nothing I asked if she could speak to salon asst Mgr nope they’re off! I said I guess I will have to find a new salon, yes I guess you will she replied. I was so taken back I told her thank you
Be Alert*** My hair appointment was at 1:30 pm on Sunday 08/11/19 and I was completed at 6:20pm, Sunday wasted for sure!! This is the worse hair color and hair cut that I have ever had. I had a picture visible the entire time for the lady doing my hair to see and remind her what I was wanting to continue as. When my root touch up and cut was complete, it literally looks like a box blonde with orange high lights and the cut is nothing like I had or requested. I spoke with the store solon manager and she wanted to re-do my hair instead of offering me a credit. No Thank you. I will not let Ulta touch my hair again. Know your stylist before you let them touch your hair. Warning!!!
I am a frequent customer of the Dayton Mall Streetscape location #864. After yesterday I swear I will NEVER go back to another Ulta EVER!
Yesterday, on a rare day off I scheduled a blowout knowing my favorite gal Alea was off, but I still wanted a simple wash, dry and flat iron service like I’ve done dozens of times. I was assigned to stylist Summer who actually sits next to my gal Alea. Immediately after booking this appointment I started getting texts from Summer telling me Alea was off and did I realize I booked with her. I told her that I was aware of that. Summer gave me the impression she did NOT want to do my hair, so I was completely stunned as no other stylist there has ever given me an attitude. I told Summer fine, I’d go to the salon at JC Penney in the mall. I get another text from her saying “blowouts are also what I typically am not good at and I don’t want you to be disappointed.” I immediately call the store and speak to store manager Lauren who all but calls me a liar about the whole thing. All I wanted was to be put with someone who didn’t mind doing a 30 minute blowout, that’s IT! She refused to help me and stated she didn’t understand why I was so upset. I then called your corporate offices but was told you couldn’t help me because I didn’t know the store number right off the top of my head and due to being on the phone couldn’t look it up at the moment. Guys this is an epic, I mean an EPIC FAIL! Seriously! I spend tons of money at Ulta, but I swear as I write this I’ll never go back EVER! Sephora and Penney’s will get all of my business going forward. You’ve screwed your excellent stylist Alea out of a good customer, nice job corporate suits!
Ulta holly springs- called to get a price on getting high lites in my hair. Quoted 135.00. I scheduled an appointment with service provider, showed her a picture of exactly what I wanted. 4 1/2 hrs later I walked out without high lites , my hair color totally changed to. Muted grey brown, resulting from wrong color application and different treatments originally Walked in with red hair. Service tech
said come back tomorrow will fix the problem.
Next day , I once again showed her picture. She said don’t worry my manager and I have it all worked out. I requested she bring back my red hair and add the proper color high lites. While in the chair , she advised that the color she used the previous day, was a BAD RedKin batch. Not to worry , they will fix it. 31/2 hrs later, yay she got it
Done right. When I walked over to the register , she printed up the bill and slipped it to the girl to ring up, and disappeared. The young lady said $300.00 What. I was told it was 135 .00 for high lites. The bill read 145.00 for high lites, toner was 65.00, redoing the red was 70.00 and 20.00 special treatment. Was I shocked. I challenged the charges, why am I being charged 145.00 when quoted 135.00 , never mentioning toner charge. IT WAS HER MISTAKE,
Manager handles the transaction , deducted the 70.00. But I still ended up 230.00. For a service that should have only cost 145.00
I will never go back to Ulta again, if this is the way your beauty salons operate. And will file a complaint with the BBB.
Totally disgusted. At how conduct business.
To work for Ulta is definitely an experience. To try to get transferred is terrible as you have to quit the original store and be rehired by another store that is not in the same district and then you are threatened by the original store that you might not have a job when you go back to school because you quit!
Also: if you want to keep your job at school but go home for the holiday and summer, you have to drive 2.5 hours to work 4 hours each month until you go back to school. Sounds confusing right?
Customer service? Haha!!! Costa Mesa store where Cynthia R is a manager of some sort. Overheard her complain about her job & talk negative about employees to other coworkers. She kept following an employee around like a little puppy & bothers when with clients. Yelp shows many bad reviews about her. Term her so I can go to a store in my area again. Ulta needs to look into this person ASAP.
customer service at the Opelika store absolutely sucks!! I took my mother to this store on 05/04 to let her select some perfume for mother’s day, and I got some for myself. all over the store were signs that offered a “free tote” with a $40.00 purchase of perfume. I forgot to ask for my tote when I checked out. I returned later that evening with my receipt and asked for my free tote. I was told by the sales clerks (2 of them) that they were “out of totes”. when I told them that they needed to take the signs down, one of them made a snarky comment to me saying “well, we can’t give you anything else”. I had NOT asked for anything else. I called and spoke to a store manager – Emily the following Monday, and she said she would check out of and call me back. never did. called Wednesday and spoke to another store manager – Ellie. again, she said she would check it and call me back – again NEVER DID. it’s not about the tote. I have several totes. it was the way I was treated, like I was trying to “get something for nothing”. I have spent a lot of money in this store, but they have seen my face for the very last time. I can go to the mall to make the same purchases and have a much better experience.
Beware !
Women are digging through the trash dumpsters at ulta to resell the makeup locally.
I brought this to the attention of the ULTA in Knoxville at Turkey Creek. They didn’t seem to worried.
I’m a consumer who bought something on Facebook marketplace that was out the trash can.
Sometimes these items get returned to the store for credit and put back on the shelves
Beware of local resellers in Knoxville selling large amounts of used makeup from ulta
It’s dangerous and illegal
Ladies, I’ve been reading a few of your complaints, and some of you said, I’ve never written a complaint in my life, but yes, there is always a first time.
My incident happened on Saturday 3/23, got a few items up to approx. $90, paid and left the store. That night, I was looking at the bag and I was missing one item (Anastasia browse pencil) It was on sale half price, so before the store closed, I went back, hoping they will admit it was missing, and replace the item. Well, the manager looked at me like I stole it, like I was making up the story to ‘steal’ a $10 liner. She kind of ‘threated’ me that she needed to look at the cameras to see what really happened. Now, I haven’t told you I’m a 51 yrs old lady and cancer patient. I don’t look irresponsible. She took the receipt, spent like 10 minutes doing God knows what, and came back and says that indeed she saw the cashier putting all items in the bag and maybe the liner ‘fell out of my bag and I lost it’. How many of you have lost items that magically jump out of the bag? Me, giving them the benefit of the doubt went back to the place I originally parked – I left the store like 3pm, at 9pm I doubt very much I’d find anything. Looked thru my car. Bottom line, I lost $10.50. Now, one thing is the money that we all work for it, and other is the personal treatment these ladies give you. No good judgement of character. I am not a jobless teenager stealing a liner and coming back for another one. I’d like to read the mission and vision of this company!! what happen to the customer is always right? and I’m sorry for the inconvenience. Like many of you, I doubt this is going to read by corporate. And like you, I’m going back to Sephora. My husband always says ‘you always get what you pay for’. Ulta is the downgrade of Sephora. A zirconia will never be a diamond!!. I believe in Karma, maybe with all the rush, maybe the cashier made an honest mistake and did not put it in the bag, but if the manager covered for her, she will have a hell of a week…….this is me just venting. I intend to write a more proper letter to them…..I’m old…and tired of these young generation and their disrespectful attitude!
I have never written a complaint in my life but there’s a first time for everything.
Based upon people’s issues, complaints, grievances below, it doesn’t appear that Ulta Corporate cares or values customers due to the lack of responses and attempts to remedy situations below. I would not be surprised if any of our comments were even read at all on Ulta’s behalf. We all took a lot of time to write in, you’d think they’d do the same.
My complaint is regarding the most recent sale catalog (March 2019) that I just received yesterday in the mail. My TEEN daughter loves Ulta, frequently shops there and her name is on the mailing list. I flipped through the catalog, closed it… and right there on the back was~ “Too Faced an eyeliner so amazing it’s… BETTER THAN SEX!” Are you guys kidding me???? First of all, I’m not that old fashioned, however, there is a time and a place and an Ulta catalog, where young girls shop, comparing sex & eyeliner is NOT it! From a marketing perspective, what does eyeliner have to do with “that?” AND it appears that’s what the eyeliner is actually called/the name of it “Better Than Sex Liquid Eyeliner” so that’s even more disgusting and makes me fume, shaking my head all the more.
I am thankful that I got the catalog before my daughter did and I trashed it. That’s how I view your company now…as trash. There are very impressionable pre-teens, older teens out there who DO shop Ulta and don’t need to have sex glorified or exposed to from a cosmetic company no less. I used to view Ulta as upscale & classy but now? A few words come to mind: Trashy, tacky, tasteless, and cheap. You have l casted a negative light on your company and tainted my positive of you. I hope you re-think how you market items. Good-Bye Ulta!
im sorry u fell this way but its not a ulta brand and its carried by many diffent stores not just ulta its carried at macys even so are u going to stop shopping there also u say your not old fashioned but u are outing ulta for this? lol maybe u should be taking it up with the company that made it not the store that is selling it and maybe u should also ban shopping at all the other stores that are also selling it since u are so beside your self about the name of it I also have a teen daughter and believe me they hear worse things then this at school or walking in the mall or down the street I think u rely need tog et a grip
On December 10, 2018, I purchased a Gift Card in the amount of $30.00 at your Menifee Store #1049 for a total amount of $32.16. I purchase a lip gloss that was on the counter to add to my Christmas stockings as well. It was a Gift Card that my 14-year-old daughter requested for Christmas. She was excited to receive the card and was eager to use it. I dropped her off with her friends at the Menifee Countryside Marketplace. When she tried using the card the lady at the counter told her that her card had no money on it?? She was confused and to say the least embarrassed because she had spent almost an hour in the store looking and shopping for her items with her friends. When she called me to tell me, I was also concerned and felt bad for her to have gone through the experience. When she got home, I called the store to inform them that my Gift Card was not valid?? Then they told me to call UltaBeauty Customer Service number. I spent over an hour back and forth with your representatives trying to investigate the situation. At the time I had the Ulta Gift Card and they told me that the card was used in Seal Beach near Los Angeles?? I told them that we never used the card?? They requested me to call my credit card bank to dispute it and so I did. On December 27th my bank credited me the amount of $30.00. I thought the dispute was resolved and I cut up the Gift Card and threw it away. Today, February 28, 2019 Bank of America charged my card $30. I called them and they said that they couldn’t do anything about this dispute and that I needed to contact Ulta Beauty Corporate Office? I since then boycotted UltaBeauty because I was very upset that your company would sell fraudulent Gift Cards. You obvious have some fraud issues and unfortunately the customers have to pay the price for it. Your company needs to look into this and find out why this is happening. I understand that $30.00 is not much but it’s the principle and the time and all the trouble trying to resolve this and to NO AVAIL!!! I will NEVER purchase a Gift Card from UltaBeauty again for I am very disappointment with my overall experience shopping at UltaBeauty!
I missed retaining Platinum status in 2019 by $0.26. That’s right, 26 CENTS. Since I have been Platinum for approx 4yrs, I sent an email requesting to have the status reinstated. The email response I received said that I missed the 450, so no. I reminded them that I had been a loyal customer & could buy 99% of what Ulta sells, elsewhere. Response was still, sorry but no. Until such time as my status is reinstated, Ulta will not get my business & I am sharing my story far and wide. Disappointing. Back to Sephora I go. Incident Number: 190107-004488
Call the Better Business Bureau or report them online
Today I went to Ulta in Slidell, Louisiana to pick up some hair products. Minding my own business got in line to check out. Once I got to the cashier, the cashier (and older blonde haired lady) looked at my t-shirt that depicts Maryland Monroe’s face with a David Bowie Ziggy Stardust lightening bolt on it and decided to tell me that the lightening bolt was from the Nazis!!!! WHAT! I explained that it was a David Bowie lightening bolt. To which she told me I needed to do my research! I have never in my life been so completely dumbfounded and angered while at a retail store. I spoke to Heath the manager who was great in taking time to listen to this story. But let me be perfectly clear, I will NEVER step foot back in that store and I am going to share my story on social media and to ANYONE who will listen. No on should ever be spoken to that way EVER! It was completely disrespectful and honestly right down disgusting! I hope to hell you are seeing this Ulta corporate because I am gonna make damn sure as many people as I can hear about it!!!!!!!!!!!
Report them to the Better Business Bureau
I placed a very large order in my cart last night, there was a skin care gift with purchase going on a 5 piece gift when spending $50, I spent way more then $50 added it to my cart and when I checked out it disappeared. Gone and I had it added to my cart. I immediately called customer service because no one ships a package within 10 minutes. Explained my situation and was told that my order already shipped and it cannot be cancelled nor can they send me my free gift separately and that was 5 minutes after I ordered which is a big fat freaking lie. You take up to 2-3 weeks to ship packages, I have not once received a package a day or two after ordering, my last order was not even processed for 15 days let alone shipped. I asked the employee if this happens a lot and he said yes they do it to people all the time, they trick people into spending their money thinking they are getting something free and a nice gift and ulta never planned on shipping it in the first place that is false advertising and ILLEGAL. I asked if they give a coupon code or a gift card for peoples trouble sand he literally said no they do not because they honestly do not care if they keep customers. I have never been so pist about a company in my life. I worked as a store manager of American eagle for almost 20 years, we bent over backwards to help people and solve their issues, giving discounts, giftcards, free merchandise, whatever they wanted to apologize for our mistakes. You couldn’t even offer me a 20% coupon to make up for what you have done???? REALLY??????Ive actually never heard of any company refusing a free gift with purchase to a paying customer that paid , spent the correct amount, added it to cart and checked out correctly. THIS WAS YOUR MISTAKE NOT MINE YET I AM BEING PUNISHED FOR YOUR LACK OF CUSTOMER SERVICE AND NEGLIGENCE. I will be returning every item and NEVER SHOP THERE AGAIN. I spend thousands of dollars there and year as do others and you do not value your customers. SHAME ON YOU ULTA, BAD BAD BUISNESS ON YOUR PART. I have already contacted BBB so you will be hearing from them soon. In the end you will go out of business because that is what happens to sh**ty retail companies, I worked in retail long enough to see it happen to companies like yours and you ulta will eventually be out of business, customers are what make your money, yet you deny a 5 piece travel sized gift set to a paying customer that probably cost you $1 for all of it. YOU would rather lose a loyal customer then honor your promotions, what a waste of a company
Ok…I’ve been trying to purchase a fragrance gift set since 02/07/2019…needless to say I’ve spoken to two store managers and customer service in NV (Horrible!but clearly that’s par for the course)…so at this point I’m going to be contacting The Better Business Bureau and I suggest anyone who sees this comment do so as well…Clearly customers come last for Ulta…disgusting…oh and the corporate number is 630-410-4800, call them too. I had to look that up because the NV customer care center floor manager James could not provide the information…?????
Good luck getting anyone from Corporate. I did once, they hung up without me even talking to anyone and I haven’t been able to talk to a live person since
Report them to the Better Business Bureau
Hello, I just finished my phone call with Melissa who stated she is a supervisor with Ulta (866-983-8582 and I am very disappointed and dissatisfied with the customer service I received. Ulta had advertised during their 25 days of Blitz an Ofra highlighter and contour kit 1/2 price and I was very excited to purchase it. I went online at 12:00, December 24, so I could purchase it. I tried several times and to no avail, your website would not allow me to make my purchase. The IT brushes that were on sale the previous day, December 24 kept appearing. I called thinking someone may answer, I sent messages on FB, and sent emails to corporate about this. I realize it was Christmas and didn’t expect an answer.
Today I called, was disconnected after waiting to speak with a supervisor, and was contacted back via phone from Melissa, a supervisor. She stated that it stipulated that Ulta runs on Central time not east central time and that is why I could not order. I asked her to show me where it states that and she could not. I asked her for corporate’s phone number and she said she didn’t know it and that I should look it up. I’m shocked at the way your customer service representatives treat their customers. I would like someone in corporate to get back to me regarding this incident.
Sincerely,
Geralyn Brown. 570-994-XXXX
Email the Better Business Bureau about the situation
To whom it may concern,
I’ve had a very frustrating experience with my local Ulta hair salon in Southlake, Texas. I consulted with a stylist Thursday afternoon, and showed her a picture of exactly what I wanted and how I had my hair colored in the past. I wanted my roots touched up to be blonde, to match the rest of my hair, like my retired stylist had always done without an issue. The stylist at Ulta told me she could do that, end of story. Halfway through the treatment the stylist noticed my hair was a more yellow color instead of the blonde I asked for. So she put toner on my entire head. Once the appointment was over I left with the darkest my hair has been in over 4 years. Even the blonde I came in with was gone, and my entire head was a mousey, orangish, brownish color. The stylist knew I was not happy with the color and said “next time we can go blonder then,” instead of trying to fix the problem then and there. I went home and tried to like the look and color but I just couldn’t. So I went back the next day (today). The stylist stripped the toner from my hair and the bottom half of my hair returned to a blonder color like the look I had when I had come for my appointment the day before. The highlights she put in on the top however, did not match the rest of my hair at all and were still brownish and orange color, and certainly not blonde like I had asked. I spoke to the salon manager, and instead of trying to ease the situation or help find a solution, she was very abrasive and kept interrupting me and stuck her finger up. She indicated that I didn’t want to pay for extra highlights, but that was not the case, and said “I know money was an issue for you”. She insinuated I didn’t have the money to pay for extra treatment, when all I wanted was the original treatment corrected. I have consulted with 6 other stylists in the past 24 hours and they all told me, the issue was the stylist did not leave the product in long enough, it’s not that I needed more highlights or full coverage like the manager claimed and said I needed to pay more money. I have had my hair colored by professionals for 20 years and I have NEVER run into a problem with color (or attitude) like I did at Ulta. The worst part of this experience was how the manager was so rude and had zero costumer service skills. The stylist, who did not follow my directions but was still at least nice and trying to be somewhat accommodating after I came back for a second time, booked me for a THIRD appointment tomorrow to “add a few more highlights”. I don’t want MORE highlights of the wrong color; I need the color corrected on the current highlights that were done incorrectly. I have no idea if they were planning to charge for me for this third visit, but after the way I was treated by the salon manager in Southlake today, I have zero desire to spend any more time or money at Ulta. I spent $140 at this salon (the most I have ever spent on hair services) and my hair looks the absolute worst it ever has, filled with every tone but the one I asked for, blonde.
I was a manager, I know how it can be difficult to deal with unhappy customers but in my experience as a manager, I know it is the manager’s job to *diffuse* the situation and make the customer happy, instead of rudely arguing with the customer and refusing to suggest a solution. I have honestly never been treated so poorly by a manager in my life.
So I decided to open up a credit card with Ulta. I was excited to get the 20% off that I’d seen advertised since the card came out especially on cyberfun day so I could stock up on all my favorite products. Before today, I had done most of my shopping with Sephora but with this promotion-applying for the Ulta card seemed like a no brainer. Easily the worst decision I’ve ever made. After being approved, I immediately see 20% off the items in my cart. I come out of that screen to take a phone call, go right back in and my 20% is gone. I spend the next hour on the phone with Ulta and being transferred to 4 different people. I’m told everything from the coupon is time sensitive, you can’t leave a screen, everything under the sun. Not ONE person took the time to help me place my order, add the 20% off back since that’s what the card promotes-20% off your first day. I have never in my 30+ years been this upset with a company
So after taking a hit to my credit, I had to go right back in and close the account since not one of the customer service reps could actually give me customer service and when I finally reached my 5th person-it was the same guy that transferred during the initial call to the wrong department. Sadly the 4th person was going to send me a 20% off coupon and still never to be received. I know I’m just one person and they probably have thousands of customers but it starts with taking care of one. And if this is the treatment I get within the first hour of having this card, I hate to see what it’s like for others. Unfortunately I’ll have my credit points drop for a card that I didn’t get to use. And I’ll share my experience with others as this isn’t the way to do business. All 4 of the reps shouldn’t have a different answer and once again, not once did anyone apply the coupon that came with the credit card or place an order for me. It was simply transfer after transfer. By far the worst experience I’ve had and this is coming from someone who’s probably never complained about another company as I run one or their customer service departments. Thanks Ulta for not honoring the 20% that came with the card and having me take a dip in my credit and this card sit there for the next 7 years when I didn’t even get the opportunity to use it. Good job on this one.
Last month I tried to place an order online and got an error code. Member services told me to take things out of my cart (it was a large order!) and retry it. Over the course of 3 days, I tried 2 additional times and got the same error. Member services told me it was an issue with the credit card company (Commentity Bank) and not Ulta. I verified 3 times that it was not my credit card account. I had over $400 available to me and my account was in good standing. I even did a conference call with member services and commentity bank and still, no help!!! I even tried reaching out to the member services supervisor and she was also no help. She told me it was a “technical issue” with the website and said it would take 5-7 business days for their non-existent “IT Department” to figure out the issue. I never got a call back after I was promised a phone call and I cannot get anyone to help me…. and NOW…. Listen to this CRAP!!! Ulta member services sent me an email 2 days ago and told me that if I wanted to do future purchases with Ulta, that I would have to go into the store to make a purchase. That my “ONLINE PURCHASING POWER HAS BEEN REVOKED AND THAT MY ACCOUNT WAS INVOLVED IN FRAUDULENT ACTIVITY”!!!!! What the ACTUAL f**k?!?!?!?! First of all, I live about 40 miles away from the nearest Ulta. I have also been an Ulta customer for over 10 YEARS!!!! This is terrible business practice and I am going to rake you over the coals for this one. I too have decided to NEVER do business with Ulta again, just like others here have stated. I have left messages and written emails to your Ulta Corporate Offices and I have received NO CALL BACK OR RESPONSE. I even called my local store to tell the branch manager what happened to me. I am equally quite pissed off over this matter (I am obviously not the only one) and no one is taking ownership or accepting any responsibility for this OBVIOUS F-UP. I highly suggest that you TAKE CARE OF YOUR CUSTOMERS AS THEY ARE THE ONES WHO HELP PROVIDE YOU A PAYCHECK!!!!!
Sounds familiar!!! I am revoked too from online purchases apparently. I don’t even have it in me to explain the absolute ridiculousness of this company! I am not one to normally complain or write negative reviews…but I think this company may take the prize for companies that have the least care for their customers. they revoke me from ever making online purchases in the future because I bought my daughter a gift back in August and in the line for who to ship it to I put her name instead of mine. Apparently that’s “sharing an account” and in the terms and agreement with Ulta you can’t share accounts. How in the heck is that sharing an account. I bought her a gift with my same credit card, same shipping address, same rewards number….what??? And now everyone in my household is revoked too bc it seems they flag anyone with my shipping address. ?♀️?♀️?♀️?♀️? Oh well, so far I’ve always gotten better care and education of products at Sephora anyway. There is nothing Ulta sells that I need that bad to have to deal with their nonsense. No customer service; no concern from them at all. In stores, I normally have to search for someone to help me, so yea…I’m out.
I have tried on numerous occasions to speak with someone to cancel the catalog from coming to my house. I have terrible allergies and the perfume inserts drive me crazy and aggrevate my nasel membranes. Each time I call and try to speak with a human being i am placed on hold for Ever and end up hanging up
BTW: CUSTOMER SERVICE
CANCEL Savannah, GA 31405 NOW
I tried several times to place an online order and receive the free items/special. Received error message and called credit card company who directed me to ULTA customer care because the issue wasnt related to my credit card. Michelle, supervisor, was not helpful at all, stated that the website was functioning correctly, and that it was a credit card issue. i explained to her that i had $0 balance on my credit card and was not an issue but a website issue. she said that it wasnt and there is nothing they can do to assist. i asked for her supervisor and was told they were all supervisors and no one else could assist. i asked for corporates number and she said she was nor privy to that info. She told me to use another payment method which i did and now Paypal is showing payment approved to ulta but still my order will not go through. ULTA JUST LOST MY BUSINESS FOR LIFE!
OMG! The same EXACT thing happened to me! Last month I tried to place an order online and got an error code too. Member services told me to take things out of my cart (it was a large order!) and retry it. Over the course of 3 days, I tried 2 additional times and got the same error. Member services told me it was an issue with the credit card company (Commentity Bank) and not Ulta. I verified 3 times that it was not my credit card account. I had over $400 available to me and my account was in good standing. I even did a conference call with member services and commentity bank and still, no help!!! I even tried reaching out to the member services supervisor and she was no help. She told me it was a technical issue with the website and said it would take 5-7 business days for their non-existent IT Department to figure out the issue. I never got a call back after I was promised a phone call and I cannot get anyone to help me…. and NOW…. Listen to this CRAP!!! They sent me an email 2 days ago and told me that if I wanted to do future purchases with Ulta, that I would have to go into the store to make a purchase. That my “ONLINE PURCHASING POWER HAS BEEN REVOKED AND THAT MY ACCOUNT WAS CONSIDERED FRAUDULENT”!!!!! Can you believe that?!?!?!?! I have been an Ulta customer for over 10 years!!!! This is terrible business and I am going to rake them over the coals for this one. I too have decided to NEVER do business with Ulta again. I have left messages and written emails at the Ulta Corporate Offices and I even called my local store to tell the branch manager what happened to me. I am equally quite pissed off over this matter and no one is accepting responsibility for this OBVIOUS F-UP. Anyways…. Thank you for your comment. Now I know for a FACT I am NOT ALONE!!!!
i am literally copying and pasting a portion of my email..minus my personal info…
i have had 3 accounts with ulta now due to FRAUD and people stealing my info..i will keep reaching and posting this everywhere i can due to all the multiple issues i have had over the years…
i have spent THOUSANDS of dollars with ulta and this is the grief they have given me.
EMAIL PASTED BELOW
I have talked to atleast 10 people in the past week about all the issues I have been having and keep getting different information. Basically my account has been compromised for the SECOND time now. I do not know what else to do. The first time all my points were stolen in store..not sure how that was okay since my name is Apple and she was supposed to show ID for the high point amount according to your policy. THEN my issue now is that my points were used AS WELL as my credit card which was STOLEN online…my ULTA credit card only able to be used ULTA. every agent has not helped me…about $2000 was used on my ulta CC and $1000 credit was INCREASED by this FRAUD after multiple orders that didn’t go through was tried then an order over $900 was successfully put through then the increase was approved THEN another order of over $900 was approved again. the first agent i spoke with didnt tell me about the 2nd order placed fraudulently on my account and TOLD ME … WELL YOU GET ALL YOUR MONEY BACK AND YOU GET THE POINTS FOR AN ORDER YOU DIDN’T PLACE SO I MEAN ITS OKAY YOU GET TO KEEP ALL THE POINTS THAT WERE PUT THROUGH (which by the way should have been well over 3000 points with the amount of money they used on my CC and the extra points from bonus points). are u kidding me
???! so now i have to worry about my identity and deal with my credit score AND my account and was told today that i need to build up my account again before receiving my same status when i was with you all for 5 years and now it shows i was with you for a day bc someone stole my info. you all have the WORST cust service. i am posting this everywhere i can so everyone knows what can happen to your personal info.
NOW MY ACCOUNT WAS CLOSED I HAD TO CALL UPS AND SPEAK WITH SPECIAL FRAUD AGENTS TO GET THE ORDERS SENT BACK TO ULTA BC ULTA KEPT FULFILLING BOTH ORDERS. SO GOOD JOB TO ME FOR MAKING SURE THEY GOT THEIR PRODUCT BACK..
i have gotten nothing in return for all the issues and days hours i have been dealing with this..when i talked to yet ANOTHER agent today who told me oh well its a new account and now you have to build your account again to a certain status to get all of your promotions and status back AND you dont get the points from those orders.
RETRACK TO WHEN THE FIRST AGENT SAID I WOULD GET THOSE POINTS FROM THE GIRL WHO STOLE MY CC AND USED ALL MY MONEY BUT MY MONEY WOULD BE RETURNED AND I KEEP THE POINTS
ulta is the worst .. has no safety guard for their customers information and doesnt give a crap about their customers…this is the short version of what i have dealt with … THE MOST HELP I GOT WAS FROM THE REP AT UPS THAT WORKED IN THE FRAUD DEPT
ulta is getting their products back and could care less about what has happened to me multiple times…
DO NOT GET THEIR REWARDS ACCNT AND ESP THEIR CREDIT CARD BC THEY WONT DO ANYTHING TO PROTECT YOUR IDENTITY.
I just visited store in Pembroke Pines, Florida. The line had st least 15 people waiting to be checked out. There were only .2 girls working the registers and in those lines were returns as well. The manager soon comes up and stands around for about 10 minutes before finally deciding to open another register. I spoke to her but she seemed to think that this is business as usual for a Saturday. i then told her that I knew she would not do anything about it, but the long lines with only two cashiers and at least one of them doing returns is ridiculous. She seriously needs to learn some management skills.
Same thing happened at the Buckhead store in Atlanta today. You had to navigate the long line of people waiting to check out, in order to even come into the store. One cashier working with 17 customers in line. No apologies and no calling due back up help. That’s the last time I’ll shop at Ulta.
My complaint has never gotten one reply although I have sent several on this site and I was hoping Mary N Dillon seed this because her employees in customer care are doin a horrendous job and judging by other people’s comments from all different states , it’s pretty clear Ulta does t care one bit about their customers
To Mary N Dillon. Despite numerous calls and emails to your customer care representatives and receiving the ONLY call back from Vera wha said she was assistant in your office, I have yet to receive a call from the regional manager as I was promised!!!! Your district manager Jamie apparently is an entity of her own and feels she has absolutely no obligation to reach out to s long time loyalty customer about an incident at your levittown ny store. After a month, she outright lied to your customer service who told me she said she had reached out to me several times. She then emailed me. That the employee had been “held accountable” but never contacted me to here my complaint about the incident in question! I am quite sure the employee Anne Marie would not have given her district manager an accurate, true accounting of what she did!!! Furthermore, when I spoke to Vera in your office I said that since the district manager was not truthful abt calling me I now wanted regional mgr to reach out to me . It’s mar 14 to fate I never heard from anyone and you have now lost a customer! The original problem was your horrible employee, but the way cust care treated me shows that Ulta could not care less abt customers. Not acceptable and I will pass alon to friends not to go to Ulta as well. Never b4 a problem in 20 yes but this was awful both the incident and the aftermath!!!!!!
I went to Ulta Beauty Salon and had my hair dyed and highlited. A week later I noticed a bald spot on top of my head. I asked my husband is my hair falling out? He said yes what happened? I dont know why my head started to itch, so I went to my doctor and he said your hair has a chemical burn from hair dye. He asked did this happen before? I told him no. I was a loyal customer since July of last year, but not anymore. The manager of the store, told me to send an e-mail to guest services. I am now in the process of dealing with their ins. company.
I was not done i finally received an email from district mgr Jamie on the 22 of feb and she said the employee was held accountable whatever that means but she went to the employee without ever speakim ng to me about what happened on dec23 she just went straight to the employee who I am quite sure wasn’t truthful about this incident. At no time until I went to store mgr and called yet again to corporate customer care did district mgr reach out to me nor had regional mgr. apparently Ulta does not value your customers and your district mgrs do not feel they need to be bothered with customer complaints
I went to Levittown ny store on 12/23/18 where I have been a loyalty customer for many years . Associates have always been nice and helpful. However on this day I approached a woman associate who was straightening a perfume shelf and asked her if she could help me find an item I had written on a piece of paper. To start she totally ignored me no just one minute, or I’ll be right with you. Nothing. I stood there a few minutes until finally she asked what I was looking for She lead me to tear of store and glanced at shelf and said we don’t have it. I asked her if she could check in back or if it could be somewhere else. She asked another associate who was in conversation with another customer and the associate told her to check. She was very irate and said to me that she has to get permission from the manager to check on her phone. I had no idea what she was referring to and said ok. She then sai to me why don’t you check it yourself on your own phone Before I could respond she turned to another customer and asked if she could help her!! I went to front of store and said I’d like to speak to a manager when ones not busy A woman behind the counter said she’s the manager what’s the problem I said one of your associates was just really rude to me and told me to check for myself if u have item I’m looking for. With that the associate named AnneMarie came storming up to the front of the store screaming g like a lunatic in front of all the pre xmas shoppers how dare I go to the manager and how dare I talk about her and that she helped me we are talking SCREAMING like a crazy person meanwhile another associate asked what item I was looking for and got it for me within 3 minutes!!! I also purchased 2 fragrances and 2 makeup kits while there Had it not been xmas I wouldn’t have purchased anything after this maniac screamed at me. The manager came over and apologized and I told her I was going to report this to corporate as this was not normal behavior and was unacceptable to me, the customer. On Dec 31 I made complaint to customer care was told district mgr would contact me within 24/48 hrs no one contacted me I also emailed my complaint. On Feb 8 I called again and was told that the customer care person had never forwarded my complaint to anyone Now a new complaint was made , and again I was told district mgr would contact me in24/48 hrs. I then was emailed a 20 dol got card no one contacted me On Feb 22 I went to the store and spoke to mgr Kerry while receiving g nasty, glaring looks from this AnneMarie. I told mgr no one had responded to my complaint and she said district mgr Jamie was out of town for meetings but she would email her. I then phoned customer care again because it was now almost March and my complaint was made in Dec and apparently the district mgr couldn’t be bothered to contact me in all this time , so the fact that she was away now really is not a good answer for me. So now I was told the regional mgr would contact me which has not happened
I wanted to let u guys know about my experience at ultra in Farmington utah location. I had purchased 1220 worth of makeup and during rhe process of looking around and taking my time exploring the merchandise i was being harassed by the employees and treated like theft! Every time i had an item they took it from me to put up on counter! I was watched like a hawk!! And the security was called in. As i approached the counter i purchase every item i had gotten and paid for them! And the money i gave them the lady was making sure it wasnt fake!! I dont like being treated like this ive never stollen in my life and im sorry for coming in and buying lots of makeup and purchased them with my hard earn money and they never seen that!! But it still dont make it right to treat your loyal customer’s like that! Especially one whos paying for there items.
I made an online purchase and received a free robe with order . I made the mistake and marked wrong size.I noticed as soon as email came through.I emailed right back and called. Only to be told they can not edit or cancel my order .
Frustrating to say the least as it was a gift for someone along with rest of order.
They just lost my business.
I and my family and friends won’t be shopping at the Ulta in Dawsonville,Ga anymore because of a rude cashier/ salesperson!!! From the time me and my daughter walked in the store this lady had a bad attitude toward us and it continued till we finally made a purchase and left !! We asked for her help she was really rude about it was no help acted like we were a bother to her all because I returned something it seems !!! I bought my daughter a eye shadow kit and it was suppose to come with a gift and when she looked for this she rummaged through the box for a second and came up with a plumper that she wouldn’t use and said that will have to do !!! The whole store visit was ridiculous and we won’t be back !!!
I placed an online order to receive something that looked like it been used already. The box and item were not sealed in any way and the molding was cracked on inside container it came in. When I contacted “Guest Services” I was told to deal with my bank to let them know I never received the item? The Representative refused to send a replacement out due to the cost of the item. I asked to speak to her Supervisor and when I did “actually” get to speak to a “so called” Supervisor after 20 minutes of holding, I would have to wait another 3 days to receive the item and be charged for the item again on my credit card. I could then, go to the store and return my item. This was by far, one of the worst customer service experiences I’ve had. They were very uncaring and never apologized once for the inconvenience. I would not recommend Ulta to any of my friends or family.
Hello, We will be boycotting Ulta Beauty In Adrian, Michigan due to profiling 4 young ladies who shopped and purchased items in the store. The employee, Tasha Smelser, posted on Facebook that she was pleased to use their names and school to accused them of a crime that they did not commit. When the police showed up to the store he made her remove the post because there was NO proof that a crime was committed. Although, within 10 hours of removing it, she reposted a picture of the old post. I have already tried to call corporate and left messages for three different people. If i don’t get a call back and this issue cannot be cleared up soon, we will have no choice but to take this to court for slander, emotional damages, and possibly disobeying a police officer. Thank you.
Ulta in McDonough, Georgia has a racist and rude store manager. I have spent just as much money there as any other woman of a different ethnicity. Regardless of your ethnicity, you should be treated equally and every situation should be upheld by the policy that was created. Denied a $47 return because of the color of my skin. Forty seven dollars was not the problem but the way the manager and guest services handled it based on personal discretion is unprofessional and unethical.
DEAR DEBORAH BRADY,
OR TO WHOM IT MAY CONCERN!
I WAS A SALON CORDINATER WHO WORKED FOR THE ULTA BEAUTY IN ROCHESTER JEFFERSON ROAD STORE 318 AND IM REQUESTING A MEETING WITH CORPORATE AND MY MANAGER BECAUSE SHE FIRED ME FOR DESCRIMINATION AND MENTION I DIDNT FIT AS THEIR PROFESSIONAL IMAGE FOR ULTA, I NEVER GOT A COMPLAINT FROM A CUSTOMER I NEVER GOT WRITTEN UP TARDY OR ANY UNPROFESSIONAL PROBLEMS AT WORK AND WHEN I ASKED FOR A LOGICAL OR REASONABLE EXPLANATION FOR FIRING ME SHE STAED SHE DIDNT HAVE TO HAVE THAT CONVERSATION WITH ME SO BECAUSE SHE DIDNT HAVE A LOGICAL REASON I WOULD LIKE TO HAVE A MEETING WITH SOMEONE OVER HER TO TALK ABOUT THE MISTREATMENT IN THEIR EMPLOYMENT!
Sincerely, Nyasia Ashford
Via email: avony1997 at gmail.com
Please contact
What a shame! I can’t believe how cold their customer service people are. They have no heart or sympathy for anyone.
I love the Ultra store, many things to offer, great layout of the store and their merchandise! The problem I have is checking out, every time I come in I’m questioned for the membership number (don’t have that on me), the phone number I set up the account with (used my store number), which has many different numbers and it takes an “act of congress” to buy anything and I am completely upset about that!!! Cant you just have your coupons at the register and check out customers like other retail stores?
I can’t stand taking time out of my schedule to set up accounts, phone numbers etc., every time I want to purchase an item at your store! OMG, I’m in Fayetteville, NC and that seems to be a problem at this store; also, the male associates are more flexible and friendly than the women! The girls seem to have a bad day every day, what is the deal with these associates. I left your store an hour ago and will be heading to Sally’s Beauty supply to purchase my items today.
Kindly email me the cosmetic bags/accessorys buyer’s name and contact info. i.e. email, ph#, etc.
Thank you,
Albert Beida
President
Homeland Sales USA Inc.
Tel# 718-872-7253
I had been into the Ulta in Palm Desert……by my 4th time I said I was going back to Sephora and other drug stores to get the products I wanted. The sales girl’s were rude and not helpful at all.
then I get your 9-3-17 to 9-23-17 flyer and thought I would give it another shot. I am in marketing and have never seen such a misleading flyer. It showed the dates throughout being 9-3 to 9-23. I went in for a specific product and they told me it was only available on the “specific date” which is Not clear at all.
Not only it is uncomfortable going into a place where the employees are rude and don’t know their product to a company that puts out a misleading flyer. No where on that supplier does it say that the item is ONLY available on that one date.
From all these negatives that I have seen, I would think it is time for your management to review your so called practices and procedures before you lose more and more customers……it is too bad that you found a great market for the general public but can’t pull it off with few complaints…..
I wish you the best…..
Ulta Beauty Store:
To Whom It May Concern,
I shop at the Charleston, Southridge location in West Virginia. I shop there quite often actually! I just wanted to say what a fantastic job the people who work at that store are doing. They are always willing to help me find products, or quick to suggest alternatives if they happen to be out of a product or do not carry the particular brand I am looking for. I have actually found some of my current favorite products this way!
I also love all the deals you have available for consumers. I have grabbed a couple of your “Spend $19.95 on Ulta Beauty brand; get a free gift” deals. I also really like your holiday deals. This last year I bought the men’s cologne sampler, and the NYX Suede lipstick collection; and they made great stocking stuffers! My favorite though is your point system, to gain rewards. It has changed my way of shopping. I now buy anything I can at Ulta so I can build up my points.
My only suggestion would be better education and notification of the points system. There has been a couple of times while shopping that I did not know how many points that I had gained, or how many I could use because a cashier did not know, or more specifically did not know how to apply them to my purchase. My suggestion would be notifying the customer at check out; “I have highlighted on your receipt your point balance of _____, this means you have _____, to spend of future purchases.” This would be my only suggestion to help keep customers updated and on the same page.
Other than that, I have nothing but good things to say about this location and the people working there. I look forward to continued, future experiences at this store in all my beauty endeavors.
Thank you for all you do.
Sincerely,
Chelsea Zachary
I made an appt. in-store to have my hair toned. I showed the stylist who I was told would be doing my hair the pictures of what I wanted. She said, “Like a really pale pink.” I said, “No. Not pink. I can’t have any kind of pink showing where I work. I just had to remove the purple I had on my roots, which is why I have this gold band.” The hair in the picture is blonde, but slightly peachy compared to my pale, cool blonde. She said okay and she can definitely do that. I went in for my appt. Friday, Sept. 1st. She starts by using a violet to get brassiness out. After two times it worked and it looked pretty good, to be honest. Then, I’m sitting in the chair facing the store, and she starts applying toner to my hair. No, it was not toner. She turned me to the mirror and I had Poppy Troll coloured pink dye all along my roots. I saw it was bright pink Redken City Beats. I said it was really pink and she said it would be lighter when it washed out. After she washed it, it was still pink. She said it would, “mostly wash out after the first few washes. And I wanted you to get your money’s worth.” I DID NOT ASK FOR PINK HAIR. Putting a colour in my hair, that I specifically said I did not and could not have, and then telling me it will wash out, is NOT getting my money’s worth. And I was charged for additional colour! I called their main line and explained my case and I was told the salon manager would contact me within 24hrs.
I was contacted the next day, Sept. 2nd, while I was at work, so I called back on my break. I was told she would remove the colour and fix my hair. “It’s an easy fix. About 20 minutes,” is what she said. She asked if I could come in that day and I said I was working. She asked about tomorrow and I told her I was not able to. I said I’m working until 4, and she told me I could come in after work. She then said she has a haircut at 4, so I could have her fix it at 4:30. I left work at 4:30 and walked up to the store, since I work in the same strip. Waited until 4:45 and then she takes me back to get started. After having to smell strong colour remover on my head and sitting under the processor, it was rinsed and conditioned. By the way, you’re supposed to condition a lot longer than a minute after using chemical on your hair. Most places do a deep conditioning. Still have pink spots in my hair. My overall tone is now coral. I have a patch of dark pink hair underneath on just the right side of my head. My hair looks like I spent $10 on a box of colour at a CVS and now it’s washing out. Not worth the $161 they charged me. Not even close. I said I am still unhappy with it, and all I was offered was to keep coming back to have it fixed. I do not want them touching my hair anymore. I don’t trust them, as they clearly don’t know what they are doing. Why was I charged for pink dye I specifically said I could not have in my hair? Why was I charged for a violet toner that has been basically wasted since my hair is now pinkish-orange? It completely counteracted the purpose of the violet. I asked for a full refund and I was told it’s not possible, and that they were offering $60 in complementary toning. Um, you made my hair pink. It’s your fault. It’s not complementary of you to fix your horrible error. I don’t even want them touching my hair anymore, though. Two visits and 5 and a half hours and it’s actually worse than what I went in with.
This evening I tried to shop at a store on Sunday where all posted and internet hours say closing time 6pm. I arrived at 5:55pm with three others waiting outside to find the doors locked. I knew exactly what I was going to purchased so my time in there would have been less than a few minutes. I called the store from outside to ask why the doors were locked and was told it was policy to close at 5:57. When I asked her why it wasn’t posted anywhere she said that’s just what it was. I asked for corporate number and was rudely put on hold. When she returned I was told I could Google it she didn’t have it. When I pressed further she put me on hold again and came back to give me guest services not corporate office. Called the number she gave me and the person told me that’s not their policy and they gave me that number because it wasn’t corporate. Needless to say I left a message for corporate in hopes something changes. If they did it this one night sure there’s plenty of others which costs the company money. There were three others outside with me. I have been in customer service over 18 years and k ow this is not acceptable.
I have a problem with my knee and when I came into the store, 3 girls were talking to each other, and didn’t even ask me if they could help me.. I just stood there!. Finally I asked them where were the carts and they said they do not have any. W0W!. You do not cater to the older crowd. Do you know how much money you are losing because of that! When I asked them for a cart, they said you can go next door and get one. I replied, why don’t you go and get me one. If I could walk there I wouldn’t need a cart. My experience was not good there, even though I bought items. I like the store, don’t like the sales people and no access for the people who need it.
I think lady’s that we should get a class action lawsuits against them the burned my scalp my hair looks ORANGE MY HAIR WAS GOING TO BE CARMEL BROWN NOT EVEN
I, too, suffered an act of negligence. My hair was completely burned as the result of a keratin treatment. Then I was forced to deal with the utterly useless Gallagher Bassett (their insurance co.). I have been thru HELL. GB is a joke. They offer you a pittance for your suffering, a slap in the face. I’m filing suit. And it’s going to be for a lot more than my settlement demand. FYI – Forget a CLASS ACTION. Class actions yield YOU, the victim, NOTHING. They are money makers for lawyers. Period. File your own individual personal injury suit. PI attys don’t take money up front for cases they know they can win.
I had my hair done also turned out completely orange. Specifically said I hate the orange blonde and got that anyways. Spent over $175 and totally not satisfied. Guess you should go on the reviews which were all bad.
Sadly, my experiences at Ulta seem to be all to similar with others that have commented.
I have never been in any location that customer service is a priority. Asking for assistance or just a simple question is like asking for an act of congress.
The sales associates at the registers are rude, hateful and talk down to the customers.
I’d much rather go to the dept. store Clinique counter to make my purchases.
Today is June 5 th 2017. I am a SHARE HOLDER OF ULTA. I have made NUMEROUS calls to Ulta Gust Services, left messages for Ulta Corporate. which I recorded and is perfectly legal. I have received ZERO RESPONSE except from the store..I DO NOT WANT TO HEAR FROM. THE STORE
I was in Niles, Ohio 44446 store the end of April and had to come back May 11th. My hair stylist did not work there anymore. So I had to trust in the SALON MANAGER Ginnie who is a supposed “Color specialist.” Well between SEVEN HOURS and $197.00 later..My hair is not anything like I described to Ginnie that is wanted. First appt my hair turned out too dark I was supposed to get a Lot of blonde highlights.. So Ginnie scheduled me to come back May 11th. Again, I was supposed to get blonde highlights. Well this time, Ginnie made my entire top layer of hair over processed BLEACHED blonde with what look like black roots.
Not to mention BRASSY. What COLOR SPECIALIST ASKS the customer.
” Do stylists use toner in your hair when the blondifying it ?”
I said ..”I do not know. They usually keep notes.”
Well, I would have assumed as precaution, Ginnie would have used Toner. Well NO .My hair was visibly Brassy Orange. Then Ginnie gave me a small Styrofoam cup with foil on top, half full of purple shampoo. Ginnie said this would help. Well, that did not help.
In fact it made THE ORANGE even MORE PROMINENT.
I AM TOTALLY DISGUSTED. .I RECEIVED A REFUND..EXCEPT FOR TIP THAT I GAVE FIRST VISIT IN CASH…I SHOULD NOT HAVE DONE THAT.
SO NOW, I AM SUPPOSED TO USE MY OWN MONEY TO GO TO A SALON TO GET MY HAIR REPAIRED??? I AM NOT FROM THIS AREA SO I DO NOT KNOW WHERE TO GO AND HOW MUCH IT WILL COST TO REPAIR MY HAIR. .MY HAIR LOOKS TOTALLY TRASHY AND FEELS LIKE STRAW. IT’S NOT AGE APPROPRIATE AND IS TRASHY LOOKING. I HAVE NEVER PAID THIS MUCH TO HAVE MY HAIR DONE
I TALKED TO CASEY, STEPHANIE AND KATIE IN GUEST SERVICES CUSTOMER SERVICE. THEY SAID I WOULD HEAR FROM REGIONAL MANAGER “TOM.” WELL I HAVE HEARD NOTHING!!! I HAVE BEEN COVERING MY HAIR WITH A SCARF FOR NEARLY A MONTH.
ULTA DESTROYED MY HAIR!!!!!. IT IS THEIR RESPONSIBILTY TO PAY TO REPAIR IT. I WILL NEVER USE A ULTA SALON AGAIN .WE ARE TALKING A SALON MANAGER WHO IS A COLOR SPECIALIST RUINED MY HAIR.
I EXPECT TO HEAR FROM ULTA IMMEDIATELY…I AM A SHARE OWNER.
My daughter currently works at Ulta. She is a great colorist. She is being pushed out by her manager. Maybe they want to keep new stylists because they are cheaper?
ULTA CORPORATE, CEO, CFO, COO, & ALL ULTA CUSTOMERS: PLEASE READ
DOES anyone else have problems ordering online? The Ulta website hasn’t allowed me to order online since April 2016. I’ve done everything possible to make it work. Ulta has admitted it’s their problem and my bank says there’s no problem on their side. Ulta tells me the only solution is to shop in stores. As a Platinum member for the last few years and already until the end of next year, I basically miss out on all Platinum Perks and all products offered online only!!! This is so unacceptable to me!
I’ve deleted all my info and re-entered it many times making sure it all matches, changed my credit card twice (for other reasons), gotten a pre-paid Visa that didn’t work and was a waste of money, used my husbands card, tried PayPal, tried to check out as a guest, gotten friends to try to order for me, I even bought an Ulta Gift Card and that won’t even work online!!! I’ve called them so many times in the last 14 months and all I ever get is ignored or told there’s a problem on their 3rd party transaction end and to shop in store. I’ve lost out on most Platinum Perks, deals, coupons, online only items, and more. What’s the point of even being Platinum?
The most frustrating thing is the amount of times I’ve called, private messaged (as asked), emailed, and the issue has been so called “escalated to IT or Corporate” and they either don’t get back to me or send me the same old “shop in store” email, just brushing their supposed well-cared about Platinum customer to the side. Not fixing the problem or offering any help whatsoever. Having worked in retail for 20 years of my life, I just don’t understand treating customers this way. I have a direct call into Corporate today 1:00pm EST and had to leave a message. At this point I really don’t have much hope that they care as much as they say they do, but let’s see.
I know there’s those of you out there having the same issues. A simple google search says this has been going on for years. There’s even at least one other comment in this thread about the same thing! If others would please just chime in, maybe we can get this fixed? Can I get a CEO to respond and recognize this as a huge problem? I am trying to spend money with your company online and haven’t been able to in 14 months. That’s a lot of lost business.
Thank you,
Lisa Rosad
I have also been unable to order online; since January 2017. I have been mistreated by customer service and passed around and ignored. It’s infuriating because I’ve been told the issue is my fault when it’s clearly on ulta. I’ve also been an incredibly loyal customer for over a decade now.
I’m so sorry this is happening to you too! I did get a call back after I called Corporate, but the call was from Guest Services. They said they would try to help and the next communication I got was THE SAME EXACT EMAIL ‘to shop in their stores’ THAT WAS PART OF MY COMPLAINT!!! So, I called Corporate yet again and left a message. A lady named Nia Cables I believe got back to me and said the problem is with the 3rd party software which is doing its job. I’ve done nothing wrong yet their software isn’t letting me shop online (15 months now), but it’s doing its job?? This was on JUNE 5th and she told me she would hand the issue to someone who has more expertise with the software. I HAVEN’T HEARD A WORD SINCE and it’s been 4 weeks today. No call, no email, nothing, for their “Preferred Platinum Customer”. It’s extremely frustrating trying so hard to be heard and continuously being ignored or pushed aside. One day these kinds of business practices will make a noticeable impact. Then again, the way things are going it seems businesses just don’t care. Someone else will replace the money I would have spent.
Hi Lisa,
Wow–I can’t believe it’s 2017 and we even have to have this conversation. Your situation sounds identical to mine. After repeated attempts via phone calls, emails, and messaging on FB, I have still been unable to place an online order since April 2017. I have the same questions and frustrations–I have missed out on using the 20% coupons, ALL OF THE POINTS! and the items available only online. I was also told I would have to do my shopping in the store. Today, I posted a message similar to yours here on Ulta’s FB page. I asked customers having the same problem to respond because I am contacting (email to start, then I will move on to certified mail and telephone) Ulta’s CEO, CFO, COO and Board of Directors. I can’t believe that it is not COMPLETELY unacceptable that even one customer can’t spend money at any business (lots of negatives there–sorry!). Whether it’s their IT equipment or staff I would guess that allowing customers to buy your goods would be the very first priority of any business. If that can’t happen, why be in business? It’s either time for new equipment or new staff. I went into an Ulta store to use the last 20% coupon and when I told the staff behind the counter what was going on, they were incredulous. Actually, I think they believed I just didn’t understand what I was being told by customer service, there had to be something I was missing because what is happening can’t be happening: I tried to place an online order, got an error message and was told by Ulta that they did not know how to fix it and I would have to shop in the store. I feel silly even saying it.
Did you get a response to your message here? Have you been able to shop online since you sent it? The scary thing is that my Google searches and FB searching and chatting has resulted in finding not ONE person who has been able to shop online again after getting the mystery error message There was a customer on FB who has not been able to place an online order for 3 years.
In my FB post today, I also asked customers with this same issue to contact me if they wanted their name added to a list of banned online customers that I will send to my group email to executive staff and board members. At this point, I don’t know if I will ever shop at Ulta again but the principle that I should be able to shop where I want to shop when I want to shop that compels me to keep at this until it is fixed. So I would combine the people I have so far with yours–maybe we can make enough noise that we will be heard by someone at Ulta who actually agrees this is a problem and can do something about it.
This was today’s FB messages with Ulta. I plan to get a letter sent by the weekend to board members and executive staff. I work (can maybe cut back my hours now since I can’t spend most of my money on makeup lol) so it’s not easy to make time for this. I will update here if there are any real updates–please do the same!
Ulta: Thank you so much for all the information you’ve provided. We want to assure you we take these matters seriously and that we’re diligently working to have this resolved. Due to the order processing system we utilize, we are unable to see the exact cause of this error. Unfortunately, this does mean these errors can take some time to work through and resolve. We want you to know your concerns have not gone unheard, and that your patience in this matter is greatly appreciated.
Laura: I am no longer patient. It seems that to start, Ulta needs a new order processing system because it is not processing orders. Then, Ulta needs to set up a team to process online orders via phone until the new system is up and running. I have talked with too many customers in just the last couple of weeks who have had this problem a lot longer than I have (3 years!) to believe that a fix is right around the corner. And IT SHOULD BE right around the corner–it is 2017 and I have NEVER heard of this happening to ANY business: you can’t spend your money buying our products because our system doesn’t work and because we don’t know why, we can’t fix it. The end. No steps that have been taken or will be taken to address the problem, no timeline, no incentive to “stick with us.” Why would Ulta keep using a system that routinely drops (and eventually alienates) loyal customers who feel completely disregarded and discarded? If Ulta is using a system that either does not work and/or no one knows how to fix, replace it ASAP. This problem has been going on for YEARS and I am hearing the same thing from Ulta today that other customers have been hearing for years. I can NOT believe that Ulta shareholders and executive staff have any idea this is happening. Not only does it impact their earnings but it would have to be embarrassing to know what my representatives are having to say to my customers. This problem should never have gone on this long and no one (including you) should have to be put in a position to say such absurd things to customers and expect they will believe it.
I hope Ulta corporate office reads my post and take this matter seriously. Recently, I purchased a CHI straightening iron at Ulta. Before using the product I read the enclosed manual. Chi is owned by Farouk Systems. I googled Farouk and read many websites before I decided to return this item. Farouk Shami supports PLO terrorist groups. Farouk also funds an extremist school in the West Bank. I’m not a racist. I respect peaceful Muslim. However, I do not respect Muslims that fund terrorist groups. I returned CHI straightening iron because i refuse to have my money go towards funding terrorism. Ulta executives should research products before carrying products in their stores. I hope Ulta does the right thing and pull CHi products from their stores.
Good for you! More ppl need to WAKE UP!
Ulta used to be my favorite store until the way I was treated during a recent trip to the salon for a haircut. The manager of the salon cut my hair. I called to confirm my haircut that morning. I arrived at my appointment early, but the the hair stylist was running super late and said that the customer ahead of me wanted a cut and a foil, but that the computer had only booked her for an hour appointment before me. The stylist was not apologetic and said “I didn’t want to start my morning like this either.” After I had been waiting a good 15min to get into my appointment I asked when she would be ready to see me. The entire appointment she was angry and not friendly. She spent roughly 7min cutting my hair and my hair was still wet after she did a quick blow dry. I could have blow dryed it a lot better than she did and I wasn’t happy with the cut. Poor service. I won’t be going back in to an Ulta store ever again. I told the store manager about my experience, but she wasn’t helpful and said that the person who cut my hair was the salon manager so there was nothing she could do. I said that I didn’t think I should have to pay for the hair cut and she said if I didn’t pay I couldn’t come in to the salon again. Then I received a call the next day saying they were going to call the police if I didn’t pay. All around horrible experience at was once a store I frequented and loved. Now I have a terrible haircut.
Forgot to mention that this was the Ulta Store in Olympia, Washington.
I have been a customer of the salon (Parkway Super Center, Tukwila WA) for at least 5 years. Today I have decided to find another salon. The turnover in hair stylists is unbelievable at this store. I have had at least at 8-10 stylists, they all end up leaving. I recently changed to a new stylist in Dec, then her prices went up so they gave me another new stylist (just started a month ago) for my appt tomorrow.
I received a text message on Saturday stating that the new stylist had already left and that I had to change my appt to someone else.
I am tired of the revolving door. When I called to cancel the appt and let them know I wasn’t happy with the turnover, the woman who answered did not care, just said “sorry” and that was it, she hung up. Very disappointing…………..
The Turnover is something that will never change … ulta typically hires stylist that are new to the buisness . Once a stylist grows an builds
the get promoted to managers a move to another Ulta it’s the nature of the buisness0
Dear ULTA,
My experiences in ULTA along side with a good girlfriend of mine are unfortunately like many others listed here already. Saddens me to know that this is almost a state wife epidemic. Customer service in your Jacksonville, FL
Oak Leaf Plaza location is exactly the same.
Unpleasant greeting atmosphere, spectators, and not in a good way. One incident a sales associate was on the walkie right in our faces as if we were about to commit theft. Talking about lawsuit waiting to happen. Never ever ever have I seen that presented to any other ethnicity. False advertising on sales. Sign was up saying one thing and wasn’t honored at the register. Then changed right in our faces. One thing ULTA doesn’t have to worry about is our business ANYMORE!!!!! Someone reached out to me about my experiences. Never heard ANYTHING BACK!!!
So in due time action needs to take place. All of us are not related and can’t make this up in different states just saying.
As a disabled person, I am very frustrated at the blatant disrespect of accessibility the ULTA Stores has shown is appalling. I recently visited the ULTA Store in the XXXXberland Mall in Vineland, NJ not to mention other stores in the New Jersey area, and every time I do, the aisles get more and more filled with products and racks that it’s virtually impossible to get through unless my husband moves things so I can get through with my wheelchair, let alone someone with a baby stroller!. All aisles must have a 36 inch clearance for everyone to be able to get through. My question, how would they, meaning someone from the ULTA Store or corporate like to be in this situation?. And don’t say, oh, one of our associates will help you, that isn’t the point!. Everyone should be able to get there themselves!.
To Whom This May Concern:
My name is Jasmyne Harper and I recently shopped at Ulta in Marlton, NJ. My transaction number is 9979 in store 106 on 4/14/17 at 8:06pm on register 5 with Kristen. I bought a total of 6 items and spent about $80, as well as my mom who spent over $100. When I went through my items I did not have the NYX Slide On Eye Pencil – Tropical Green that I paid for. Naturally, I called the store to inform them of this mishap, and was told my Robin the manager that there was nothing she could do. Today on 4/15/17 I went back to the store and asked for either a refund or a replacement item since I didn’t have it. Again, Robin told me she could not issue me a refund and there were no more of the item in the store to replace mine. After leaving I got a call from her saying I could come back and get a refund after speaking with the district manager. I am writing for multiple reasons, one of the main reasons being the inconvenience of this entire situation over $8. I felt that she disregarded my concern and did not do all she could as a manager to ensure that her customer was satisfied. I had to go out of MY way to make sure she did her job. I also am complaining because I felt profiled against. I have a hard time believing that if I were of Caucasian decent that I would have had to go through all of this. Throughout my experience in the store I can also recall Robin following my mother and I around the store even while there were several other customers. She even went out of her way to ask a worker who was helping my mother and I to go help other customers in the midst of her helping us. As my mother and I continued around the store every time I looked up Robin was nearby and it made me feel uncomfortable. I am extremely disappointed in the services rendered during this transaction and it left a bad taste in my mouth about Ulta. If I have to deal with constant profiling and incompetent customer services it will deter me from ever shopping there again, which upsets me. I typically enjoy shopping at Ulta, but I will be sure to inform others of this experience so they are aware of the discrimination they will have to endure while shopping there. Robin was very inconsiderate and disrespectful. After returning to the store for my return for the SECOND time she didn’t even apologize for the inconvenience, let alone look at me. She completely disregarded me and the hassle she put me through. I am disgusted and on my way home I cried. That’s how upset I was! All of this over $8! I intend on writing corporate as well with my complaint. I would appreciate some type of regard since Robin robbed me of that already! I can be reached at 609314XXXXX or by email at jasmyneharper at gmail.com.
Thank you!
Jasmyne Harper
Staff in the Dekalb IL ULTA were rude and the manager did not seem to care. They did not greet me or offer assistance of any kind. I will certainly take my business elsewhere.
My young daughter was not happy with her service. I got no satisfaction. So upset. She is sick – she needed good experience. And kind customer service. Not sure where to go in future. I feel sad.
March 6, 2017
Ms. Mary N. Dillon
Chief Executive Officer
Ulta Salon, Cosmetics & Fragrance, Inc.
1000 Remington Boulevard
Bolingbrook, Illinois 60440
Phone: 630-410-4800
Fax: 630-226-8210
Dear Ms. Dillon:
My name is Arielle Towns and I live in Bloomfield Hills, Michigan. I am a 21 years old Black female and up until today I had been a very good and regular customer of the Ulta stores primarily in Farmington Hills, Michigan for over 4 years. After today I am taking my business elsewhere. Today while shopping at your Bloomfield Township, Michigan store on Telegraph Road I was a victim of extremely unwarranted racial profiling.
I was followed by your sales associate “Emily” (store #516) through every isle that I went through all over the store and asked multiple times if I needed help within minutes of each ask even though I made it clear that I am very familiar with the store and was a regular customer. She continually asked me if I needed to have my items taken to the register while I was still shopping.
Ms. Dillon, she was not being helpful, she was definitely profiling me as she was peeking around every aisle that I was in. This made me extremely uncomfortable as there were other “white” shoppers in the store who DID NOT GET THIS UNWARRANTED ATTENTION.
Ms. Dillon, I have lived in suburban Bloomfield Hills my entire life, which you may know is a very upscale neighborhood, one of the most prestigious townships in the country. Sort of like Barrington Hills near where you’re located. My parents are professionals and my dad is actually a Chicago native. I understand that you are recognized as one of the most successful CEO’s in the country so I’m very disappointed and disheartened that I was subjected to this racially charged treatment in your store in the neighborhood which I live and shop.
I am writing this in hopes that this behavior by your employees is not something that you condone or tolerate. Isn’t America divided enough?
Sincerely,
Arielle Towns
arielletowns at gmail.com
248 556 XXXXX
Arielle
I’ve had similar experiences and I’m Caucasian. I won’t even repeat what was said to me at the “new” Warren store. I’m sorry you went through that. It seems Ulta is not responsive to customer service issues at all. Sad day.
Alicia
RUDE RUDE AND RUDE!!! Is the only was I can describe my experience here today. I will stick to sephora from now on!!
my salon where i was working close in december 2016 and applying in ulta in orange mall but they don’t hired me because i’m old in driver license i’m older 4 years is not reason to me is descrimenation
Hello Ulta Offices,
My name is Luci Miller and I use Ulta products and salon in Chicago area and Sarasota, Florida. I’m in Sarasota now and have recently visited the salon for color and cut.
Please be aware that the salon has 3 hair washing sinks–but only one works properly (one is not quite right, one doesn’t work at all). It’s a problem for stylists and customers to have to wait for the one sink that works. Why haven’t you fixed this? The sinks have been this way for years!
On the plus side, I think your staff and stylists are great. Please show some concern for all of us. Just take care of this sink problem.
Thanks for listening.
Luci Miller
847-347-XXXXX
For several months I have been unable to order on line from the Ulta web site. I have tried multiple times to phone and email customer support and I either get through and I’m insulted or I email with little or no response. One time I called and I was told “yeah things happen in life what are you going to do”. Customer service is a vital part of any company and the way you are treated by this department speaks volumes about your company. I wouldn’t employ one singe member of your customer service department. They are a disgrace and an embarassment. I know they are a third party operation and it’s time you brought that in house so you can teach them how to deal respectfully with your loyal and valued customers. I have recently been told that your IT department is also 3rd party and when they are asked to fix a problem the answer is who knows how long it will take them to fix!
It is not always convenient to go to the store and that is why I like the online ordering. I know several people have had the same experience as me with getting all the way to the end of the order and then it won’t accept your payment choice even though you might choose different payment methods. It’s strange that the previous place I ordered from with the same credit card or with my paypal information went through just fine. There was a time when I could order on line with no difficulty but that seems to be in the long and distant past. All I want to do is place an order. You’d think that especially these days, you would be jumping at the chance to take my money.
I’m not holding my breathe waiting for a reply but how nice it would be if that would just happen. My next email will be the CEO and COO
Hello, Today I visited store #35 in Phoenix, AZ, and am beyond upset by an associate named Holland (whom states she is a manager). This person was completely unfriendly and unhelpful as well as confrontational and was talking down to me the whole time. She argued with me and was taunting me throughout the transaction. I asked her several times to please stop and complete my own and my sisters purchases so we could leave and she kept making comments and would not cease. I asked for a manager and she advised that she was a manager and at one point did leave the counter to get her “manager” however, they would not come out. She smugly told me I could call tomorrow and talk with her manager. I feel that she was either lying about a manager being present or the manager is her friend and would not be of any assistance to me. I am really concerned and need this to be addressed promptly. It was humiliating and unacceptable. The situation escalated way beyond the point necessary. I will take my own fault as I did get upset and raised my voice however, she was very unprofessional and would not stop goading and taunting me. It was absolutely ridiculous. Also she was the only person at a register and the line was extremely long (day after Christmas). It started with the price of something on sale not ringing up correct, then when that was corrected one of the items I had she would not let me use a coupon even though it was not a prestige product and the coupon did not exclude sale items. She literally just stood there staring at me with an attitude rolling her eyes. The she finally just adjusted it but did not get my reward information (which I am platinum, so the points matter to me). I told her that she was not being helpful and she argued she was, I told her “I am telling you that you are not”. I also had other items and she said I could only use one coupon, so I had my sister purchase my other items. At one point she even told me that she didn’t care how much money I spent there and I could not talk to her the way I was, which is ridiculous because they way she was treating me was beyond unacceptable, I am appalled. I have a been a long time customer and will not continue to do business with a company that allows their associates to treat customers in this manner. I will make sure to tell everyone I know as well.
Today I had an incident with the manager of the Ulta facility at 78 Vets. Hwy , Commack NY. 11725. The store manager gave her name as Darlene, and the on duty manager as Suzanne. As I was walking in the store making several purchases, one of the items I was holding in the shopping bag started beeping- it was a bottle of Armani perfume which had a security devise attached to it. The on duty manager came and demanded to take the item to place it by cashier, I told her I wanted to hold it until I was done shopping , she refused to let me hold it, I stopped shopping and proceeded to the cashier to pay for it , but it was still beeping and the manager said I was disrupting her customers ( as if i was not a customer ), and she refused to turn off the beeping while I waited in line to pay for it. I gave the item back , did not buy it , and requested both manager’s names. First of all why do you have security devices that go off inside the store when customers are walking around holding them ? – seems this happens there all the time-. I’ve never encountered anything like it, and it’s totally ridiculous to have to remove items from customers because they go off and beep as they make other purchases, and why couldn’t the manager turn off the beeping while I waited in line to pay for it ? I am filing a complaint against this manager and her assistant, who were extremely rude , caused me embarrassment and acted ridiculously uncaring about serving a customer. I have been a customer at this site for almost 20 yrs., since it first opened, I am a rewards member, and had just made a purchase of over $300. a few days ago for Holiday gift items. Today I walked out without buying the item in question, and I will be returning the items I bought a few days ago to get my $300 back because I will never give your company business again. You have a lousy manager at this site, and a lousy system of securing items from theft . No security devise should ever go off unless the item has left the premises – the store , Your failing security system and the unfriendly , aggressive attitude of this managers Susanne and Darlene just cost you my business, and I will be talking to many of my friends who frequented your store. I am sending this to your Corp. Office , at Bolingbrook, IL to Ulta CEO, Dennis K. Eck’s attention .
I had placed an order on November 27th (presents for my friends for Christmas), received tracking number that said order will be delivered on Dec. 3rd. Dec. 3rd passed, tracking number shows status as “unavailable”. Called the 866-983-8582 on Dec. 5th, got a very rude and dismissive customer service rep. who told me to wait 7 days and hung up on me. I waited 8 days, nothing. I called back, and again got a very rude and unprofessional customer service rep. who told me she would “look into it” and that I would get an update on my lost package. It is Dec. 14th, and nothing. No update, no word, no resolution. I emailed on top of calling, because the experience with their customer service center is just horrible. Emails have gone unanswered for the past week. Again, no response, no update.
Ulta Management, if you ever read this comment, please train your customer service employees better. The ones I dealt with had really bad attitudes. They treated me like I was bothering them at work. Really? Is that what customer service is? A bother to your employees for having to have to pick up calls from a customer with a lost order? Poor customer service reps. will be your downfall and liability.
I had much the same experience with $150 worth of gift cards. I ordered 3 and the 3rd never reached me. They were for my 3 granddaughters and it literally ruined my Christmas. They happened to have lied to me also. You need to write a letter to Mary Dillon, CEO, at their corporate address:
Ulta Salon, Cosmetics & Fragrance, Inc
1000 Remington Blvd Suite 120
Bolingbrook, IL 60440
I have written to her and am asking for a full refund. We’ll be going to Sephora in the future.
The corporate office address, phone number, and fax number are all listed in our post.
I joined the reward program and was told that once I’m a platinum member the points I receive will never expire, I was also told if I didn’t use them and let them grow I would have greater benefit. I gathered 2,159 points/$128.00 credit, I had health issues and didn’t show anywhere for sometime. Finally better I go there to shop and find that I am no longer a Platinum member and worst no longer have credit. All the times I shopped there to have my points add up, I was never told they expire, I received emails a couple times a week and they never had it in the subject line points expire, Yesterday I looked at my old emails and in the middle of the advertising in small light print it did state they expire soon. I find the promoting of 1) shopping there to gain points 2) putting off using them to gain more benefit misleading and fraudulent. When I called their customer service after being on hold for a supervisor over 20 minutes. I was offered an insulting $10 gift card for being a “Loyal Customer”
I just left the Marlton NJ store and will unlikely return to any Ulta location. My shopping experience was punctuated by deafening screeches similar to an alarm going off or an advance warning for an air raid. I asked if the cashier if there was a door open and she said, “no that is the monitor on our fragrance”. Are you serious?? Cynthia Payne, as COO can’t come up with a better vechicle to monitor and control inventory than this high pitched nauseating sound??
I’ll opt for quieter more pleasant experiences at Nordstrom or Macy’s cosmetic counters than to subject myself to this experience again.
I am a previous employee of Ulta Store #514, I absolutely loved my job but the management was terrible. I have NEVER had so many problems with management in ANY type of work place I’ve ever been in. I was recently “terminated” for my call ins and no call no shows when in reality I had to call in because I had a very contagious viral infection. Traci did not understand the dire cirXXXXstances and was VERY rude in her communications back to me. She would constantly send out schedules late, in which I wouldn’t have the correct amount of sleep because I was up all night waiting on my schedule. She was also well known to be late for HER early morning shifts which caused me to sit in my car for up to half an hour or more along with several other employees. She texted me earlier today accusing me of being unprofessional and immature whenever I have evidence she can’t even run the store correctly. I will in turn NEVER shop at Ulta again because of the countless other things I’ve seen happen behind the curtains.
My daughter is currently in the emergency room because she went to ultra today to have her hair done blonde. They man put in the bleach put her under heater and left her there. She has blisters they had to chop off her hair. The man said don’t freak out I fried your hair. She is distraught over this…. She’s in pain having blisters and burns all over her head. They know they did wrong the manager filed a report and gave her free shampoo conditioner and makeup. They didn’t charge her and she is suppose to go back tomorrow for them to fix it. Well tomorrow we will call an attorney
First week I started at new Baytown location I was late 3 times morning sickness had started and I had no idea I was pregnant okay .. So then I got written up .. Okay every single day after that it’s been two months now … Since they all know I’m pregnant they have discriminated me the associate manager the one that hired me done nothing but insult me .. disrespect me .. Told me I should wake up earlier to throw up said she doesn’t care that I’m pregnant that’s not an excuse okay.. Well a week passes I just so happen to get bronchitis and the flu and a upper respiratory infection with a doctors note listed with the diagnosis I sent that because they asked for a doctors note that specific day…. That being said they honestly thought that all of that would go away over night .. Well I was sick for a week and a half …. Went I went back to work she was still saying all these rude things like I don’t that your pregnant just because she’s 50 never had kids doesn’t mean you have the right to discriminate someone like that… So since I been back I told one of the other managers I was sick now she taking me off the schedule I am one of the permanent hires and a lead cashier and she is doing this after I was gone so long?!!! How can I report this to someone I have been doing my job showing up on time and doing everything else is it fair I’m getting treated like this
Bayshore Mall , Milwaukee, WI Sorry to inform you of this complaint. But after shopping at ULTA in store and online for over three years I have never felt so unset. This is the third time I was denied a free gift with purchase. I started buying all my perfume form UTLA because of the free gifts and one stop beauty shop. As you already know there are promotions like spend a certain amount to get the free gift. The first time about a year and a half ago there was a free gift promotion if you spend $50 or more on perfume and receive a free gift. I was told they didn’t have anymore. But while I was waiting on my sister to finish her purchase, the lady at the next register received her gift. The free gift that I was told they didn’t have anymore. The second time was buy one get one 40 percent off but again I was told its not in the system so the sale must be over with. I went back to show her the sale sign, and I was told someone forgot to take it down. Wow !! Today would make the third time. I purchase Prada Candy at $ 38.00. $40 ish with tax. I was there about an hour because I had other items to buy. During that visit I had two different sales rep help me in the perfume section. I was told by both that I would get the wine bottle box with two free steam less glasses with the $38.00 box. I wanted the larger size, but it was not in stock. So I decided to just get another fragrance, but I was told I could get the free gift with the $38.00 size because with tax it would be $40.00. I spend $65.42 today, but did not get my gift. Now I know its not the total purchase. But the per item at $40.00. I still think its very sad that every time I am in the store for some reason or another I can never get my free gifts. VERY UPSET CUSTOMER !!!!!
I forgot to add that this is the Milwaukee, WI , Bay shore mall location.
For staters my fiancé is a certified beauty specialist. She is licensed in cosmetology, esthetician, massage therapy, nail tech and as well as a makeup artist. She became employed at the ulta located in Charlottesville VA around the begging of October 2016. Since the beginning of her employment, its been nothing but hell for her. She goes to work everyday and put forth as much effort and dedication as possible, only to be disrespected by her fellow employees as well as her employer. She gets told stuff like “why are you even here” or ” i dont know why you were even hired”. I got off work today to find my fiancé very emotional and stressed because of the way she was treated at ulta. The way she gets treated at ulta is both disrespectful and unprofessional. Not to metion she applied for the only full time position they had available only to be told by a fellow employee that she was hired for a part-time position and her full-time position was given away to another person that was hired after her. So im just curious on what our next step should be. If someone could reply to this to give us some type of idea, i would greatly appreciate it.
My daughter, Emily W., was an employee at Ulta Beauty for a short time.
She first day was September 12, 2016 and worked 2-6pm. She worked very hard that day.
Her employee id number was not set up in the computer yet and the store employee training her said, no problem, I will remember your hours. Emily offered to write the hours down and the store supervisor said no. Emily worked again on September 14th from 10am – 2pm and again was told they would remember her hours, she did not have to write them down. She asked if she could punch in and the girl again said no, she will remember them. Emily worked a third day, September 16 2016 from 10am – 2pm. She again could not clock into the register and the store supervisor again said we will remember those hours. Emily again offered to write them down, the supervisor said no. My daughter fainted on the job on September 21, 2016 and was ambulanced to the hospital. She was set up in the register to clock in. She clocked in but only worked 1 or 2 hours. After the hospital, she went to work on the 22nd, clocked in at the register but left early because she wasn’t feeling well. She worked a few hours. My daughter was unable to go back to work after the 22nd due to medical reasons. On the 28th or 29th she had called and resigned but thanked Ulta Beauty for the work experience.
Her final paycheck was only for the hours she had clocked in and they promised her they would not forget her first 3 days of work but they did. Ulta Beauty, Genie, very nice person, the store manager in West Palm Beach, FL on Palm Beach Lakes Blvd researched the lost hours, submitted them to Human Resources. We were told this on October 23, 2016. But Emily or myself have not received the check and it has been almost a month. I do not understand how Corporations can do this to their employees, when times are so hard right now. I have left several messages to Corporate, emailed and now am going to contact the Attorney Generals Office of the State of Florida to see if they can help, as well as the Better Business Bureau and the Labor Board.
I have never been to an Ulta beauty salon before in my life. I figured I would try my luck and go to the fairveiw heights il location to get my hair colored. I had an exact picture of what i wanted and specified that i wanted my hair to be LIGHTER then what it already was. My cosmetologist name was CoCo and needless to say, my experience was horrible! My haor looks nothing like the picture, and it is darker than what i came in with. She put very few blonde highlights in my hair and didnt even put the color all the way up to the root. When i told her that you will be able to see my roots, she said “it will be fine”. Then while foiling my hair, she didnt gently swirl my end into the foil to make it fit the legnth of the foil, she back combed my hair and destroyed my ends! Then at the end of the appointment, my hair looked THE EXACT SAME (just a little darker and more noticeable roots). And i was charged 140$ for something I hated. I will not be returning and i will be sure to spread the word on how horrible my experience was.
I am filing a complaint/ DISCRIMINATION on the store located in Houston,Tx at the Town and Country Location. I applied with Ulta in August , I kept Calling to check .y application status for two whole months leaving my name and phone number with NUMEROUS managers and was told the hiring manager would give me a call. Hiring manager never reached out to me so again I kept calling leaving my name and phone number with NUMEROUS managers . Finally I spoke with a manager and she stated that I would be called the next couple of days for an interview. Again a whole two weeks went by and I called again to speak to the hiring manager and I spoke with Princess and she told me the hiring manager was not recieving my messages that I left with the other managers which is why the hiring manager hasnt called. Princess did state she would definately leave her my info and the hiring manager or her would call me. Again I didnt receive a call back so I called back and spoke with Bre and she told me to come In the next day for an interview. I arrived at my interview and I was NOT greeted by any cashiers nor on floor associates so I walked up to an associate and asked her where do I report to be interviewed , she just pointed to the manager. The hiring manager BRE , didn’t greet me all she did was ask me my name and wrote it down and walked me to be seated to wait. Prior to my wait I did notice that the store only had one African American employee that worked there . I just thought maybe they are diverse and at the the moment everyone was not on the clock. So , I had a group interview with the gm Sharon. During the interview I did notice how me and the other African American canidate were not receiving direct eye contact with the Gm Sharon as we would speak compared to when the Hispanic and Caucasian candidate would speak she would thoroughly listen and speak to them. So after the interview we were told we would find out if we got the position three days later which was Friday October 28,2016 ( which is today). So I called and ask to speak with Sharon and see if I got the position.. She told me my interview went great but the other managers stated that I wasn’t nice when I called so I didn’t get the position. I am in disbelief I strongly feel that she went ahead and did not select me and me because I am African American!! Also Sharon even said during the interview she had the final say . I feel that that is 1000% discrimination as well as unreasonable denial of employment. Again that Town and Country Location only has one African American working there and then the whole staff is UNPROFESSIONAL as far as the General Manager Sharon ..God Bless her. As far as Ulta Town and Country I definitely will be furthering my complaint against that location !!!
First and foremost I want to say that I WAS a loyal Ulta Platinum Member, now I will NEVER step foot in the store after the way I was treated at the Beaverton Madrona Park Store #493 on Friday, October 21, 2016. I specifically went into the store to purchase additional Urban Decay products. I was stocking up on new colors that I didn’t already have. All of my products were put into the mesh bag that I grabbed on my way in the door. Only to discover that the sales people were following me around the store asking me if I needed help. I heard them announce over the intercom for a security check, my first thought is someone was shoplifting. But much to my amazement, it was me that they were following and suspecting of shoplifting. A very RUDE and AGGRESSIVE store manager came over to me a grabbed my shopping bag and said she had to take it to the front of the store, because I had so much Urban Decay in my shopping bag at it was their policy. She insinuated that I was trying to steal from the store. She marched me to the front of the store with my shopping bag in tow, humiliating, and embarrassing me in front of other customers in the store. I made it to the cashier (Tiffani) and was told that people who have Urban Decay in the bags always run out of the store with the products. Well, I am not one of those people, I was singled out because I had a specific product in my shopping bag. I am a disabled 59+ year old woman, but because I had Urban Decay in my shopping bag I was singled out as a shoplifter and paraded through the store like a criminal. I used to spend a lot of money at Ulta but I will never step foot through their doors again and every one I know is aware of this incident and will pass the word about how people are being stereotyped for the products that they purchase at the Beaverton Oregon Ulta store. Next stop is my attorney, this is 100% discrimination.
Just got off the phone with customer service and i didnt ask the ladys name, wish i did. But she was amazing .. Just want to say thank you becuase i had a horrible experience with ulta but she definitely made me feel so much better. Super kind
Had an issue where someone fraudulently used my debit card and charged over 500.09 in makeup at rego park queens store . When I called the manager Stephanie she basically said sorry your out of luck and hung up . Refused to give me her last name . I then called corporate office and was directed to Mr Brown who is yet to return a call . This company will not last with the disgusting lack of customer service .
Went into the Natomas location with my husband, he went to look at perfumes while i went to look for a face mask. First off i showed one pf the staff the image, brand name , and product number. The staff didnt even look it up she made me follow her around the store making guesses of where the producted i wanted could be. Then trys to sell me something not even close to what i was looking for. After i met my husband over at prefumes and a group of woman are standing there talking inappropriately near him making rude comments. As we walked out the store one of the woman proceeded to yell i bet you dont get the cologne. My husband truned around and said no thanks. Than this rude woman said he couldnt afford it. So we left. And now im contacting corporate.
Went shopping in store 392 today for the new Lorac mega Palette 3 and ended up buying the regular pro palettes as well. Got all the way home (hour and a half drive) opened the Pro Palette 3 and it has clearly been swatched with HAIRS in it as well. Called to speak to a manager and she asked if I was “sure” that that’s what happened. She then proceeded to tell me that children play in their palettes all of the time and there’s nothing she can do about that. She then HUNG UP ON ME! When I called back to get corporates number less than 5 secs after she hung up on me she had an employee to tell me that she was on a conference call. I then was told to go find the number myself from the website. When I refused to do so (I’m positive they could’ve given the number to me themselves) I stayed on the phone for 38 mins waiting to be given the number to corporate. The employee then tells me that the store is closed so I need to call back tomorrow when I clearly called while they were open. She refused to give me her name and again put me back on hold. The manager I first talked to was named Jennifer and the store number is 392. I’ve spend almost $400 in the last 24 hours online and in stores with Ulta. The customer service is RIDICULOUS. I’ll be taking it all back.
I am a vendor. I service many ULTAS. I can’t be a good vendor, if I don’t express my concern over a certain store. The store I am referencing is on Rea Road, Charlotte NC. The store is a disaster. Products are scattered throughout the store, like a storm came thru. You might look a one brand of product and 10 more brands will be mixed in. Apparently no one zones the store. The store is very unsanitary. Makeup all over displays and also very dirty. Employees stand around and talk and don’t help customers. The place is a total mess. The general manager needs to be canned. I would encourage ULTA corporate to send in a secret shopper and see for yourself.
September 9, 2016 I entered one of your stores (Orchard Lake Road Farmington Hills, MI). I stopped by the entrance to see where the make-up I wanted was (Bare Minerals). Three employees were standing nearby speaking with one another. However, one stopped to smile and ask me what I was looking for. When I indicated the brand, the employee let me know where it was, but did not walk to the site.
I walked over to the site alone, where another employee (female, 5′, dark brown hair, Asian, spoke with accent) immediately came over to offer assistance. I stated I was looking for pressed foundation and gave the number (R250). The employee stated the brand no longer carried it and why don’t I get Estee Lauder because it was so great and natural. I said I liked Bare Minerals. The employee then pointed to foundation that replaced the other and said “it is all new colors and you will have to find a shade”. The employee then turned and walked away to discuss new items by Estee Lauder with another employee. Needless to say, I immediately left the store. I did notice the three employees standing around talking when I entered, just stared at me as I left and never tried to find out what was wrong.
The lack of customer service exhibited in the store is inexcusable. This employee and no doubt all employees of the store need customer service training before being allowed to interact with any customers, something that is the responsibility of the store manager.
I had a 12 pm facial appt with Octavia on Aug 23, 2016. I was early but walked around the store. At 12pm, I walked back to the salon and waited . By 1215ish, they called Octavia in which she said she was going to be late, my question was how late???…she’s already late….The staff loaded me up with samples (sigh) as I waited. By 12pm (yes an entire hour) I tell the staff I’ve had enough and I’m leaving…They ask if I want to reschedule , no thanks! As I walk out the door, here comes Octavia all smiles and apologetic …and asks do I want to reschedule . No I do not, in fact I will never waste another hour sitting in your store . There are not enough samples to make this right….This would’ve been my 1st salon experience, 1st impressions are lasting . ..,
SALON APPT: The Shoppes at Casa Paloma, 7131 W Ray Rd, Chandler, AZ 85226
Friday: Inquired with Salon Manager Cindi prior to scheduling appt for short hair/asymmetrical, she recommend Chelsea
1ST APPT 8/20 HAIRCUT W/ Chelsea, horrible cut and I had short hair for the past 10yrs. Requested asymmetrical she didn’t cut correctly, texturing is horrible I have hair sticking out from everywhere the lengths are off on both sides of my head. She told me she only used scissors and not the clipper so she didn’t clean up my neck. When I got home I tried to style it was impossible. Since I was scheduled for color the following day I would proceed to request a fix.
2ND APTT 8/21- LEEZA, partial balanye this employee didn’t use gloves I had dye all over my ear, neck, forehead, wrist and clothing where the product was dripping. she said “I am not wearing gloves, it don’t matter I will just bleach the hell out of them”. She keep talkign and looking at her cell since she was trying to adopt a pomeranian dog she named Lola. After all that waiting she rinsed my hair and I specifically choose the toner I wanted, once she was done drying my hair the toner was completely a different color I asked her and she said she add used an ashy tone. I told her that’s not what I requested and she suggested we tone hair again, I proceed to answer no. I asked for her manager and she said the salon manager was not in only the store manager, she supposedly went to call her out in the back room the manager never came out and Leeza came back to tell me Cynthia would call me the next day and asked for my number.
Today is 8/25 Thursday and no call I called Ulta and spoke to Cindi I explained the whole situation and she stated she will not refund my money for both appointments but she will fix it, I responded that I am looking to have ti fix by them again and I will not be doing my hair ever again there, she said that all she could do was fix it with no refund.
I am not interested in getting else done at Ulta, I would appreciate refund back on my ulta credit store card. I was very disappointed as I was expecting much better service, at this point I would of been better off at Cost Cutters.
I have a friend from High School that owns several Cost Cutters and let me tell you what. They do an amazing job and he would never allow you to be treated that way. My youngest daughter has had problems with purchases at Ulta. She is young and spends a lot of money there, but they apparently look at her and see someone they can take advantage of. It’s really a shame.
the worst customer service I’ve ever experienced. I received my credit card from them in the mail yesterday and WAS SO excited to place my nikkietutorials order online! I read online the ulta website that I can use ulta credit card online and in any store locations! NONE of my transactions are going through and my issue not being resolved at ALL. WHY would you send customers a credit card that doesn’t do what its suppose to do? AFTER speaking to so many representatives most gave me vauge answers as to what could be the problem; I have tried to place an order on my phone, Lap TOP and IPAD. ALL with the same error messege. ALL of my purchases would go through but come up as a void. THEN I was told that I could complete my purchase through phone which was another misguided lie perhaps to get me off the phone…. I am completely pissed off with ULTA beauty and how they handle situations…. IF you are going to issue out credit cards make sure they work as you specify online. THIS is completely ridiculous. ALL of my information is correct on my billing and on my information on my ulta account- its even more frustrating to hear the representatives not know what to do or how to fix the issue…. they wouldnt give me a clear answer as to if the website is buggy or what not…. I want his problem fixed asap…. IT is so ridiculous.!
Same problem for me but with Pay Pal and various different credit cards. Read my complaint from today. They have the WORST ever customer service ad IT department. How hard is it to fix these problems. My guess is they just don’t bother doing it
I’ve been having the same issues since April 2016! I finally called Corporate and still nothing has been done. My complaint is above if you want to see it. So many people are not able to shop online and it’s inexcusable. My last communication with them was June 5, 2017 and I have yet to hear from someone. They just keep trying to ignore me. So much for being Platinum. Sephora doesn’t mind the extra business though.
Let me start off by first saying I NEVER write reviews or complaints I recently went to the Ulta store in Arizona on 1450 N Litchfield Rd, Goodyear, AZ 85395 August 11,2016 and was treated like cramp by employees.. I asked one of the makeup ladies to radio someone because I needed help and saw she was busy helping someone else so i waited and no one showed so I went to another girl and maybe because i was upset that I felt like she wasn’t much help cause she didn’t bother giving me more options to choose from but only showed me two different face creams and rushed off.. I went through the store looking at what else I wanted because I figured why not im already at Ulta.. Well i was gathering my things to pay I asked for the Manger just to vent and let him know that he should speak to his employees on how treating customers and when I was talking to him he became defensive and rude and mentioned something about not buying products at ulta so i returned my stuff and I feel I could never go back due to my horrible experience..
Im so angry at the way ulta has helped me. The worst customer service ive ever received no kidding!. Argumentive, rude, and unprofessional. Really ashamed that you would treat people like this? I feel like ive been robbed? I want my money and now? I live on disability. And if i buy something i want my items? Wats the problem. I didnt receive my order so dont tell me to call my bank excuse me? For wat or say i only get a electronic card in the amount of purchase. Well i didnt pay that way
I want my money put on my card just the way it waz taken off. Overtalking, and saying i waz using fowl launguage i didnt do until i found myself argueing for my money. Im 46 and i have liver cancer stage four i hope this doesnt waste anymore of my time. I will never order online again and ulta will get sued. I will file a complaint with the BBB to. The complaints u have are ridiculous and what have you done to resolve these matters
It waz hell trying to get a supervisors name or number? This is overwhelming and un neccassary stress. Not good for my health
Id appreciate it if i could be contacted or if my money would just be put on my card. I will never shop at ulta again. I will get my money i wont stop til i do. Fire the receptionist that helped me theyre horrible and have no customer service skills. I wanted to choke them and thats sad. Unbelievably rude. 209898XXXXX teresa
At this point as far as I’m concerned Uta is a THIEF! On 5-5-2016 I went into my local Ulta store to make a purchase that equaled $268.67, when I went to pay the credit card machine froze after standing there for more than 20mins while the store manager was on the phone with IT I went to have my eyebrows waxed while my husband continued to wait at the register till the issue could be resolved. Apparently the machine unfroze, but did not show a payment had been made, so my husband used his credit card (same account my card is on that I tried to use just previously) He came back to where I was to wait while I finished, while waiting he pulled up the credit card card account to see that 2 pending payments from Ulta were there! He went pack to the registers and showed the manager and she just said “oh it should drop off in 3 to 5 business days” Now lets get to 5-15-16 my husband checks credit card statement and there are still BOTH charges to Ulta! I call an 866 number given to me by the store manager after calling her and asking her who I need to get in touch with to get it taken care of…..I speak to a lady who NOT 1 time apologizes for the issue, I explain the issue and she basically just blows hot air and I can say that because on 5-16-16 when the charges were still there and NO ONE had gotten back in touch with me on the matter like she said they would…..so once again on 5-16-16 I make a call to that same 866 number and get another lady who basically blows hot air up my A@# and DOESNT give an apology….and basically doesn’t seem to have any answers either…just to hurry up and wait…..on 5-19-16 I receive an email the matter…here is a small portion of it…We went ahead an send this up to our corporate partners and they do see the charge for the amount of $268.67 in the card ending in 2783 they have requested a reversal for this transaction it can take a few business days for them to process the request and once that request has been processed it will take 10-14 business days for your financial institution to issue the funds back in your account. We do apologize about this inconvenience that this may have caused you…..ALL BS because when the account was checked on 6-9-16 NOT A DAMN thing! So my husband finally calls and they give him the same run around….oh but offer finally a second apology and a $10.00 gift card….thanks, I suppose that’s supposed to pay the damn interest being charged to our card since now a billing has cycled through. So here we are to 6-19-19 still nothing but the Fu#$^&* run around! But today 6-21-16 I receive another email…heres a snip it of it……
As we informed you the request for the reversal went in on 5/29 and we are waiting for that request to be filled by the funding company. However , we do not like the amount of time you been waiting to get this issue handled – We would like to see if we can speed things along.
Can you please provide us with a Bank Statement since the double charge showing you had not received your refund — so we can also submit that also in hopes to resolve this sooner.
Also for your safety, mark off any personal information you do not want seen on the statement before submitting it// what we need to see is : your name and address, financial institution, last 4 digits of the card being refunded back, the list of charges,and refunds not the amount…..are they f#&^*&$ kidding me!!! I made them aware of this on 5-12-16, and in a previous email from them they told they saw the double charge….
I’M DONE WITH THIS COMPANY ONCE I GET THE REFUND…AND IF IT DOESNT HAPPEN SOON I’M FILING SOMETHING WITH MY CREDIT CARD COMPANY!!!!
RIDICULOUS HOW THIS COMPANY TREATS PEOPLE!!!
A.M.K., Did you ever receive your refund? My situation is a little bit different from yours, but I am getting the same runaround and it’s been SIX WEEKS since I returned an item to the store. I was told that my refund was accidentally placed on “someone else’s card”. How could something like that even happen? To date, I have sent multiple messages on fb, to customer services and made phone calls. I have sent a scan of both receipts multiple times. I have also been told that Ulta is “investigating”. What is there to “investigate”? I returned an item and the refund was placed on “someone else’s card”. Why can’t this company return my money and do the “investigation” on their own time? My husband suspects that some employee at the Sarasota, FL store is probably scamming customers like this regularly and some customers are not noticing they never receive their credit. Could be. I just continue to get the generic response of “We’ll get back with you”. Did you have to contact your card company before receiving your refund? I just placed a call to the Fraud Department of Sun Trust bank and they are opening an investigation. I have shopped a lot of years, but I have never had a store tell me they made a mistake with my refund and there is nothing they can do about it. Incredible!
I am a very loyal supporter of Ulta! I went to the store on 137th and Bell in Surprise, AZ on Father’s Day with my husband before we went out to eat for Father’s Day. I purchased a total of $163.79 worth of products from that store that day. I purposely spent over $125.00 so I could receive my Platinum Perk of a free 22 piece beauty bag which was advertised in an email I received from Ulta. During my check out process I was told that this offer was only good “on line”. Are you kidding me?? I realize this was my fault for not noticing the contingency when I misread the email but for God’s sake couldn’t the clerk have made an exception? Do you want to encourage your current loyal customers to continue to purchase your products in this extremely competitive market or would you rather have an irate customer? Think about it! I read the receipt and will gladly fill out a survey but I can guarantee it will not be pretty. I know those clerks are young but SOME ONE SOME WHERE should teach them the value of a loyal customer and the value of excellent customer service and not view them as “just another person to ring up”. I’m sad for Ulta for treating customers so poorly. Even my husband was amazed and commented that I should look for another place to purchase my beauty supplies.
Not getting “a whole lotta Platinum love” in the Valley of the Sun !!
Carole Hanneman
Had the same kind of experience with the 20 piece beauty bag ($175 value) I received an email stating if I spend $75 I would get this free bag with 20 different items including IT products, lipstick, face wipes, etc. So I spent the $75. First order dropped the free bag so when I called customer service they told me to reorder my products now I’m $150 into this when I receive my shipments …..no Beauty bag!! This is a scam BEWARE
I have been trying to contact someone in corporate for some time now. Does anyone ever answer the phone? My daughter works in one of the NJ stores and we have been trying to ask Human Resources a question on scholarships, but every time we call (630) 410-4800, there is no answer. Do humans exist over there???
I can’t get a hold of anyone either! They own me travel pay from March… I quite in July… And my former GM has sent it through for the third time apparently. I’m livid! It shouldn’t take months to be paid for travel in the first place! Former GM wouldn’t give me the hr number so I called the same one you did… And nothing. They don’t care about their employees. Just use and abuse then won’t pay them.
Hey ladies and gentlemen! I work for Ulta 469 for a very short time had to quit due to a medical emergency. I never recieved my last paycheck! Real surprise huh? NOT! I’ve read so many stories just like mine. Let’s get together work together to file a claim against this horrible company! If we all get together I know an attorney who will fight for our rights! Please email me at rikkichoate at yahoo.com with your information! We deserve our last paychecks!
Do u got an attorney that can help get my money back. This place cant ne real
Did you ever receive your last paycheck? I received mine but this company is horrid and needs to be exposed :/
I am a vendor for Smashbox cosmetics and I was verbally harassed not only once but a few times at the store and Upland California one of their girls won’t mention their name told me I was lucky I was at work started cussing at me really heavily and told me that don’t forget she works right next to me so basically she cuss me out in front of a management I got a hold of the Upland Police Department and they couldn’t find her I am 7 months pregnant and I am now going to try to open a class suit please if anybody wants to contact me and help me out with this I think that they are running things wrong and harassment is against the law the girl was so close to my face hurts it was landing on my cheeks and she is still working there not only that I have witnessed on different occasions different type types of harassment sexual harassment racism xcetera please contact me my email address is Queen Deziree @ gmail
My daughter works at Ulta in one of the Denver stores. I am a manager (not for Ulta), and I understand employee rights and employer responsibilities. My daughter was hired at a dollar less per hour than most of the “white” employees, even though she has more experience, has finished beauty school, and is bilingual. She only gets one day off, and works 30 hours a week (some days are 9 hours). The reason I am so upset about all this is that she is given no breaks or lunch on some days, “because she is too close to leaving”, according to her manager. She has complained before, regarding racial comments from other managers towards some customers, and was confronted harshly as if she was doing something wrong. When she asked for another day off (she only has one day) it seems they punished her by cutting her hours over the whole week giving her only 10 hours for the whole week.
Wow. Sounds like I should go straight to the BBB and file a complaint. I worked for Ulta in Denver, CO for a very short time in November 2015 and I still have not received my paycheck! I was told that I didn’t have one (what?) and now the story is that they mailed it. Funny, because I seemed to get a W2 just fine! Ridiculous how this company operates. I will be filing a complaint and if you are in the same boat, I highly recommend you do the same!
how do i get a hold of that HR
copperfield store houston tx.
i previously worked here and quit on black friday i was expecting a paycheck the following week this is store #0651 copperfield. i went friday they usually would get their paychecks thursday or friday i walking in one day asking and the manager said oh i mailed it. i did not give her permission to mail my check nor i was notified which was the stupidest thing to do! they didn’t even have my new address i don’t know why she mailed it without my permission i worked at ulta more than a year and i never had direct id always picked up my check and THEY ALL KNOW that so she didn’t have the right the mail and even not tell me i work right across the street and it had only been 2days since they came in which made no sense for her to mail just cause i quit make me band from coming to ulta????? she made it seem like that now its 12/25/2015 soon to be a month not receiving my paycheck this is so disappointing i have credit card bills to pay at the time i was going to quit i was working 2 jobs all that effort and where is my paycheck just cause of one stupid mail i still have not received it. her name is jodi frankfield
I was wondering — was this resolved, and how? Because basically the exact same thing happened to me, only it has been 5 months now that I have yet to receive my paycheck. I resigned, with a proper two weeks notice, and my last day was on a Thursday. That Friday, so the day after, I came in during the afternoon to pick up my check and one of my managers said they had mailed it. Not sure how this is possible, since they literally had just gotten the paychecks. But I decided to keep my composure and watch for the check. After a week, I realized they only had my old address on file so I probably wasn’t going to ever get the check. Skip forward to present day — they just sent me my W2 form to my UPDATED address. So they’ve had my address in their system and still, after several calls and complaints, they’ve never returned a call or sent the check back out.
They mailed my last check back also! I cannot get anyone from corporate on the phone! I’m mad I need my money! Did you ladies have any luck yet?
I find it hilarious that my “store manager” schedules according to whom she likes and prefers. Not based on who can do the job. She rude, snotty and racist. She treats all people VERY badly. Going behind people’s backs and talking about them. She pretends to be nice to people she thinks will complain about her or make their lives hell.
Sound exactly like my store manger
I heard from my co manager tha corporate sent me a 100 gift card for getting sign ups for Reward cards and the GM spent it for some other use, she is been known to use the N_____ word heard this from white employees when i first started work over a year ago now heard it again, what should i do about employees. She makes me take out trash and go backs from 1st &2nd
They need to educate some of these ignorants on how to be people ‘s people. Shame on corporate, they should send old and new/future managers for extensive management courses. It’s sad on how a “title” goes to their head. Especially at a low grade pay.
i agree with you my friend ! i already make a complaint and Ulta doen’st do nothing ,they just care about the 9.000.000,00 the store bring a year .
My store was the same way that’s why I went and look for another job all the favorite girls get all the hours and get mad at the new people because they ask questions, even if they haven’t been thought about it. All the employees talk bad about costumers over the walkies, if you aren’t spending a big amount of money they don’t treat you as well as if you are spending a big dime. The managers don’t know how to treat their employees and if you are one of the favorites the dress code doesn’t apply to you.
Ulta maple grove MN.
I am a very regular consumer of the Sheboygan falls wi ulta store . When I shop there I spend 500 dollars 3 times a yr at one time and a bunch of little purchases through out the yr. in this specific ulta they have a Clinique rep and let me tell you she’s a piece of work from hell!! As i was looking at the urban decay products because the eyeshadows from
Ud I absolutely love she approached me to tell me about the items she’s selling I listened to her speak then politely told her I am very sorry but Clinique isn’t a brand I am crazy about she became very upset and defensive asking me if I use mac makeup I replied yes I sure do she began to tell me well Clinique and Mac are made by the same company ! I smiled and replied that’s great to know thanks I will keep that in mind ?! I continued to shop and went to cash register and checked out my total was 593.00 I got absolutely no samples no ty nothing. The fiollowing week I returned and everytime when I go in there now I am followed by the same Clinique rep as she thinks I am trying to shop lift ?? Are u flipping serious?? I had one small item and she made me I mean made I said I didn’t want a shopping bag she replied u have to use it then she follows me around still I am done with ulta I will still buy all the same cosmetics I do I will just buy straight from urban decay two faced becca ect where they will actually treat me like a customer that i am I don’t steal ever .. I work hard for my money and will not waste it in a store like this I will be contacting the news media about this hoping they run a story on how bad ulta is
Hmmm….sounds like my salon manager. Maybe it’s the new “trend”
I am a former employee of Ulta. I will never ever recommend working for this company. The management talks down to you. They embarrass you in front of over employees. The only time they’re pleasant is when they want you to come in on your off days. They give you ZERO training. It ui ask questions 9 times out of 10 they tell you to figure it out on your own. Not only are they rude to their own employees they’re also rude to guests. We never got breaks and if we asked for one they would make a big deal about it. I read the reviews from other employees and it seems like my store isn’t the only one who treats their employees this way. It sucks you lost a good employee and a loyal customer because of this.
I was a stylist at the Ulta in eastvale,Ca since it opened around 2 1/2 years ago. When I first started working here I absolutely loved it, everyone was great, the GM made you want to work harder and push your own self! Everything has completely gone downhill around 8 or so months ago, we got a new GM a little while longer before that but you can tell ego or something has happened to make this woman only care about her business to the point which she does not care for her employees, I re-quote from the current GM, “I only care about the business” this happened while I was talking to her about schedule or days off that I needed and asked for months in advance, she doesn’t care about her coworkers, you can tell, I was even scared of talking to her when I had some questions or needed assistance because she would make me feel dumb over and over on front of other coworkers. She once also asked me what a word meant and as I answered no, In front of another coworker she laughed and said “it’s very easy to use google” they belittle you, make you feel like a pawn, she even asked me when I was clocked out when I was giving my 2 weeks in because she heard “rumors” and that she needed the letter of resignation now, mind you this was a week early before I was planning on giving my 2 weeks notice, and she also mentioned that probably 5 more times again as we had a meeting, this is not okay, there’s been other times where I’ve felt they’ve done sneaky things to get certain people they do not want working there in trouble so they could fire them, that is also not okay, they also use the salon sink bowl areas (in plain sight) to hold extra boxes that they cannot fit in the back, also a dangerous and looks ugly for the salon guests. I really hope you guys look into this because the rest of the coworkers that are not managers there defiantly deserve better treatment that this, even if I’m not working there, they deserve someone that respects them and makes for a better more positive environment, which truly its not right now, and guests can feel it.
I am a previous employee (salon Manger) at ULTA. I worked for the company for 2 years. Every company has its ups and downs, the problem with ULTA is there seems to be no one that truly cares. Its understandable that things will happen, especially in large corporations. But that is why legally there is an HR, or union to support you when you feel bullied, harassed or simply want to voice your opinions. Unfortunately, although there is a complaint number, if you do get the nerve to use it (which I once did), they claim it is anonymous, but that is not true. The next day I was met by my supervisor and she verbally expressed herself… and made sure I would regret ever speaking up. Not long later I quit.
Also I was paid incorrectly. So I received a letter from ULTA “asking” me if I would like to receive my money. Thought that was strange but I replied with the information requested and have yet to see that check. Mind you its been almost a year sense I’ve worked there.
I will end this though by saying, not every one who works for ULTA is bad. There are some really great leaders. the unfortunate part is those few who are not so great and the lack of support.
I was an employee at ulta in Rochester mi. I was so excited and ready to work and grow. I was asked after 2 week if moving up in the company was in my vision. It was! But after such a high everything went down hill. The managers, with the exception of my training manager Jennifer, we’re beyond disappointing as far as leaders. I never had been made to feel so inadequate and incapable as an employee. I was never encouraged or supported in my growth as an employee. The last 2 shifts were so unacceptable. I was treated with so much sarcasm and underlinging disrespect I had walked out and the end of my shift and never came back. I did quit without notice and that is not acceptable but my actions are a strict reflection of my leadership. It has been over 40 days since my termination and I have yet to receive my last check. I have called and texted my former managers to mail me my remaining earnings. I explianed my location is to far now to drive and pick it up. I have yet to hear from or recive a response. I personally belive they are waiting until late my check is void.
Wow Dani, I also worked at the Rochester MI store and have yet to receive my last paycheck! Small world.
I was recently hired as a seasonal associate at your Rancho Santa Margarita, CA location.
Over the course of my career life, I have never been more impressed with an organization. I just wanted to thank you for allowing me to be a part of your organization and I would be honored if this seasonal position can turn into something permanent.
I recieved terrible service today at 1030 Hanes Mall Blvd, Winston-Salem, NC 27103!! After reading the comments, I see that isn’t uncommon! Not going back to ULTA!
I bought $518 of Perricone products. When I got home three boxes were empty. Store #216 in San Antonio, TX. Immediately I called store #216 and was told to come back and product would be replaced. When I arrived, there was no Perricone product on the shelves. Whitney the manager, said she needed three days to investigate. Investigate what? I paid over $518 and have no product! The STOP PAYMENT I put in place may prompt her to make more expeditious decisions. Notified corporate office and BBB.
Platinum members need their issues resolved immediately. I have to make trip after trip to get something resolved. Staff could not even locate Perricone products…tells you how often customers purchase high end products. Easier and hassle free at Neiman’s or Nordstrom’s.
Kelly the store manger of Oak Brook, Illinois should be held accountable for poor customer service. As a leader of her staff she takes no responsibility for and a situation that could have been handled in a much more professional manor. Kelly refused to give me the opportunity or phone number of someone in a higher role than herself. Therefore I had to call the store manager Alex of Bloomingdale, Illinois. Who rather than Kelly should be recognized for her exceptional people and professional skills. Unlike Kelly, Alex took my needs in to her own hands and reassured me I was received the refund I was promised by other staff at Ulta. Kelly rejected my request. As a corporation I would consider some soft skill training or a review with this manger (Kelly) because I was so disappointed in the customer service, also being called a brat by a stylist makes me consider if I will ever return to your store.
Forget to mention we don’t ever get breaks, I am usually the only cashier and I’m expected to do everything. Definitely do not recommend Ulta Beauty to work for at all!
I work at one at the Nampa, Idaho store and I am super disappointed in Ulta as a company to work for. First of all took FOREVER to actually hire me and when I finally did I never got cashier/truck trained, I didn’t know how to do anything, not even clock in or out. I like the managers but they are so un-organized, haven’t gotten any hours at all for 2 weeks, it’s ridiculous!
Extremely disappointing experience!!!!!!!!!!!!!!!!!!!
After being a loyal client to the Ulta salon and store for many years, I decided it would be a wonderful idea to get a part time job there. Since, my stylist is the salon manager, I often saw her work with her employees and watched her and how she interacted with guests, clients, and her employees. This is what made me want to be a part of the Ulta team. As the years went on, the general manager also became friendly with me. Everyone seemed to work together as a team in an upbeat happy environment. However, I WAS SO WRONG.. Not only is this store extremely disorganized, but the employees are rude. (Ulta Store York, PA 17402). My first day of orientation was not too bad. We did paperwork and I worked at the cash register for a few hours. When I was leaving I asked what my schedule was, because I had made it very clear that my schedule had to be definite due to my school and other job. I was told “same time next week.” Ok, so the following Saturday I showed up for my 1-6 shift and second day of work at Ulta. I showed up to find out that I am actually now working until 10pm. Now, the general manager did say she left me a voicemail, but I have been having trouble with my iphone after the last software update. (Is someone not allowed to miss a message? If you hadn’t heard back from me, wouldn’t you assume that I did not receive the message?) Anyway, I am not one to complain. So I started at 1pm and tried to do what I was told, which was not much. I received little to no training or explanation on the tasks I was asked to complete. I was also treated with attitude when I would try to ask a question about how to do the work I was asked to do. It even went as far as an employee THROWING WITH FORCE, products into my basket. Every time I would ask her a question she would act like I was bothering her immensely and scream at me in jargon that I did not understand. (It was my second day, sorry I don’t know all of the Ulta jargon yet.) The general manager was the only one who would come up to me and ask me how I was doing and show me how to do the tasks I was assigned. Meanwhile, the rest of the store employees kept asking each other, “When is Donnette leaving?” So of course, when the general manager left, I was screwed. I was left and ignored for hours. It was well past my 6pm end time and I had not received any information on how breaks work or what the eating or drinking rules were. It was only after I finally spoke up for myself that the next manager on duty decided she would try and talk to me. But she approached me like I was an idiot and talked to me in a demeaning way. I am a graduate student and teaching assistant who is perfectly capable of doing and completing any task asked of me within my job description. I am a hard worker. That is, when I know what I am supposed to be doing. I was able to take a break and then continue working on my tasks. However, this was with no help from the other employees. They continued to only talk to themselves and ignore me for the rest of the night, except when the manager on duty would give me my task talking to me like I was a 5 year old. This was so insulting. I am not an idiot. Then, when I’m finally allowed to leave work at 10pm, I ask, “when do I work next?” They say, “tomorrow.” This was not possible for me. All the employees acted like I was stupid and everything was my fault. The most unwelcoming work experience I have EVER had. I am never one to abandon my responsibilities, but I could not show up to work the next day or work with people like that. This completely has put a monkey wrench in my life, as I was counting on this part time job to help me monetarily. Also, my long time relationship with the salon and my stylist Amber is hurt by no fault of my own. Ulta is the worst place I have ever worked for and to think it was only two days!!!!
To Whom it may concern: I have been an Employee for Ulta in Livonia MI for 2 years and 3 months. I am a license cosmetologist and Instructor. I had a huge Clientele,never had time for a break. I’ve had the same customers for 30 years. We have had 3 salon managers,10 hair designers who quit after 4 weeks,3 prestige managers,and about 40 sales people whom quit. I have statements written from them expressing how we were Retaliated against,bullied,manipulated,controlled and harassed by our General Manager. I asked several times for our district managers phone number and nobody will provide it for me. I am a license professional and very successful. She said if she can’t control us she wanted to fire us. We weren’t allowed to drink water on our 7 hour shift with no breaks. We had to ask to go to the bathroom. I am 47 years old an have worked in retail for 30 years as s licensed professional and have never witnessed this type of discrimination. One bad apple does ruin it for the whole bunch. She had a meeting with me and I recorded it. You can tell she is lying and trying to get me to quit. Well she succeeded and all of my friends family and clients witnessed her behavior for 2 years and 3 months. It’s incomprehensible. I love all of my coworkers and remain in good realations with current and past employees who have had this happen to them. We hope you investigate this crucial situation as nobody else should be treated like this. It is unacceptable behavior.
I am highly qualified and brought in loyal customers into the store, along with new customers I made while working. I also promoted their products and how often graciously accepted interruptions to either help a potential customer find the right product, or offer advice to those seeking a good stylist, which led to scheduling new appointments.
In addition, prior to Emily becoming the new salon manager,I never took breaks, nor lunch, and I was free to use the bathroom and grab a coffee from the coffee room. It took two weeks before Emily even bothered to acknowledge you and only provided her new “rules of conduct” at the time of confrontation. Prior to that, my schedule had been adjusted, accordingly, and there were never any complaints from Stacey, until after Emily arrived and I was confronted by both Stacey and Emily disputing my right to leave after your last client, which was the normal, accepted procedure. As disheartening as it is, that confrontation was recorded and will reveal that a plot was about to unfold. Up until that moment, I had been deluded into believing that, while I respected her authority, Stacey and I were friends and you could always rely on her.
It wasn’t until after that confrontation that I found out that Stacey had requested the previous salon manager to get rid of me;because, according to the former salon manager, she (Stacey) couldn’t control me. The incident that caused me to finally quit, was recorded by me and will provide proof that I conducted myself appropriately, even though Stacey and Emily were obviously trying to goad me into a rage of anger with false accusations and by holding me accountable to new rules that had never been explained to me.
While it saddened me to see numerous, well-qualified stylists come and go within weeks of being hired, I had desired to make ULTA your home and were determined to be an asset by providing outstanding service to your clients, promoting products, and assisting wherever, and whenever possible. Thank you for reading. Marcya Zinberg
Jody, the manager at Madison east town mall is a bad employee, she schedule always the part time employees at the time they are at school and then write them up. Many of the minorities and part time employees have quit due to the lack of professional supervision.
Jody, the manager of the east town is a horrible person, she harasses the clients of color, follow them around. When they ask a question about products, she makes remarks about their skin color. she should be fire as she is a liability for the company.
I am a makeup artist and often shop at Ulta in Viera, Florida. I also send my clients there to purchase products I use on them. Today I was there with my friend. We spent about an hour looking at products and specifically chose It Cosmetics products because they had a gift with purchase. After deciding which products to buy (it took us a very long time because so many items and shades were out of stock), we went to the register to check out. The manager, Jennifer, rang up my items and didn’t mention the gift with purchase. I told her I qualify, she checked my total and said “oh yeah, let me grab one”. Turns out, they had run out. I told my friend they were out, as she was waiting in line behind me. She was frustrated and said “well they should take the sign down”. Jennifer then screamed at my friend while dozens of other customers were waiting in line saying “WE JUST GAVE OUT THE LAST ONE!!” I checked out but was never offered if I wanted to use my several hundreds of acXXXXulated points, Jennifer never apologized that they were out, nor did she say something like “We will get more tomorrow so come back with your reciept” nor did she offer me any samples of anything other product. I never said anything, just paid and waited for her to hand me my bag. When she handed it to me, she basically through it at me and had a look of utter disgust on her face. I just ignored it and waited for my friend to check out. WHen she approached Jennifer’s register they exchanged heated words. I was off to the side but heard the raised voices and calmly said “I understand my friend’s frustration, but I would expect that you, as the employee would be able to maintain your composure a little better when dealing with an upset customer”. She came UNGLUED and yelled “ACTUALLY I’M THE MANAGER HERE!” I said “even more reason for you to maintain your composure and ensure the customer is offered a solution rather than being yelled at”. She THEN SCREAMS “Oh what, I’m supposed to take being VERBALLY ABUSED!?” I stopped and took a deep breathe and said “I think verbal abuse is a bit of a stretch. You have a customer who expressed her frustration, not one who verbally abused you.” She was screaming, her chest got beet read and she was shaking. It was the most embarrassing and gross display of customer service I have ever witnessed. I was left speechless and completely embarrassed for the other girl working the register and all of the customers in line behind us. I have never been treated like that by ANY retail employee. I will NEVER go back to that store, order anything online, or most importantly send ANY of my clients there. Ulta should be ashamed to have an employee of that level of unprofessionalism managing one of their stores. I highly recommend training your employees how to handle unsatisfied or frustrated customers and how to handle themselves in a more professional manner. Coming UNGLUED like she did was embarrassing to your entire organization, much less audaciously announcing that she was the manager made for an especially poor choice of employee.
After 4 years with Ulta I have finally taken it upon myself to find other employment. After receiving a final write up (which I was never given any warning before the final) I had my hours cut to between 4-8 hours a week. I was then told I also could not accommodate clientele asking to get in for hair services with ME. This included a service before and for a wedding that we had set a appointments for 6 months in advance. After these instances, among many others, I feel that the management pushed me to quit my job after 4 years of employment with them.
I would never recommend working for this company if they believe treating employees as such is ok. I feel it this was handled very poorly by management for many reasons, especially My clientele who I hope don’t ever return there for services.
Very disappointed with Ulta service. My appointment was screwed up for the 3rd time. I’m never late for my appointments, the staff scheduled me for different times, and wasn’t notified. Then they look at me like I’m the crazy one. Bad bad customer service!!!!
I’m SO DISAPPOINTED in Ulta because they took away a product that has no replacement for me! Chicago was my hometown and I have been shopping at Ulta pretty much since it opened. I was a brand name cosmetic shopper BIG TIME. When I turned 40, I started having wicked allergies and my face and eyes would swell. Found out that I had become allergic to all make-up and in the garbage went thousands of dollars of product. A few years afterward I learned about Bare Essentuals/Bare Minerals and was so excited to find them at Ulta. They were the only make-up I could now wear. Then Shisedo (sp?) bought into Bare Minerals and started adding extra chemicals to the product and came out with liquid and pressed make-up. I cannot wear this because of my allergies. NOW ULTA TOOK AWAY the ONLY eyeliner I can wear. They are no longer carrying the powder shadow liners. Bare minerals still makes them. Couldn’t they PLEASE at least carry the black? I can only order online from Bare EsXXXXuals directly. What a pain if I ever forget my liner and can’t go to a store and buy………
I work for one of the stores in Atlanta Ga. We have a new gm and she is so aweful. We don’t get breaks or even enough time to grab water or go to the restroom. She has forced me to stay late at work, once we were there until 12:00am. And all the girls that have worked there for years rather find another job than deal with her getting stressed and yelling at us over the head set. She also likes to put us down and belittle us instead of lifting us up. I have talked to her and nothing has been fixed. I want to cry every time I have to go to work. why would anybody see her as a good leader?!?! Only one good thing has come from her…. The store is clean… Which those employees that left and I did for her while she gossiped the our other managers in the store. And I can’t just quite because I’m moving in two months. Oh, I asked for a transfer but she said no. Just no. I think she wants me to stay but I’m moving pretty far away and really like the company. Sucks that this had to happen to this store. Oh and she does all her own surveys.
I have been very fond of ulta store as it carries most of the items I have required but many times items are discontinued not sure for what reasons.
The problem I face with ulta is the salon. Ulta opened near my home in queens mall and since then till now every hair stylist that I have visited has left the place, not the store but ulta it self. Inquiring from stylist later and current stylist, they say that ulta does not pay what they deserve which is sad because they are very good stylist and ulta salon prices are also not very low compare to nearby salons.
Salon manager is not welcoming at all. Managers are supposed to be the best of all. Visiting ulta often, this salon manager never ever smiles to any client regardless of who they are. Two times I had walked in and made appointments at the ulta salon and later when I went or called to reschedule or for the visit, my appointment is not reflected on the book.
It’s frustrating but also with its name and quality, this is completely not professional.
I just wished if someone from corporate office would conduct a store visit and work on this salon, the neighborhood could benefit a great deal and if they negotiate a pay then good hair stylist can stay and people can be happy and can make good recommendations to friends colleges and family members.
I cannot even give Ulta 1 star. I am a Platinum Member, and have been shopping at my local Ulta (507) store since they opened. WHY, There are several products that I cannot purchase online or at any other local store. It is also the point!!! I should be treated with respect. I cannot even begin to type all of the HORRIBLE service issues I have had to deal with. I have called Guest Services numerous times and have spoken with them along with District and Regional management. So at this point, I am going to continue shopping there just too “excuse me”, (piss the employees at my local store off) since their goal is to get me to stop shopping there. I am also going to tell everyone I know in person, online, and through my local paper what type of service Ulta (Which states, CUSTOMER SATISFACTION POLICY: We greatly value you as a customer. Our goal is to provide you with an enjoyable, informative, and convenient shopping experience for cosmetic and beauty products) offers its loyal client. Wow, if they only trained their employees to follow this. I guess they do not realize that they have a job because people shop at their store. I have been in sales and worked for a Fortune 500 company, and this type of service would not tolerated. It would be a great justice to all customers at the 507 store to [FIRE All], of the existing management, start fresh and train the new staff in what customer service really means. I would love Ulta Corporate to hire me as a secret shopper to show them just what really goes on. Of course, this will not happen because it might shine a light on their service. It is funny how they pat down their own employees and check their bags before they can exit the store at the end of their shift. This really looks bad, yet they do not seem concerned about the treatment of their customers. HIRE ME, if you dare and see for yourself what really goes on!!!! You can find my contact information through your member’s information. So please feel free to contact me.
I went to the ulta in South Portland Maine. I went in for a cut and color. Pretty simple style and easy color. Not only did my stylist cut my hair too short (which I was OK with until) she also colored my hair completely the wrong come. I asked for a light auburn and what I got was a dark almost black with purple tint. I was very upset. My stylist told me it would fade out but I don’t think it was going to fade to the color I wanted. I was on the verge of crying on my way home. So I decided to get a box of color oops and fix it. Once I did I went back to the salon the next day. Mind you both the manager and the supervisor were present when I got my color and saw the end result. They told me that “oh well since you already changed it we can’t offer you any refund or service to get it fixed because we would need to see it. ” here’s the thing they saw it the day before and are trying to get out of giving me my refund. I did a better job coloring my hair than these so called professional stylist. Someone please respond.
I just read the comments and why my problem happen just today, I would be pleasantly surprised if I receive a response. If not this is my follow up plan. I am going to contact their supplier, post to every social network and follow through weekly, giving them all the publicity they don’t want. I suggest you each do the same.
Direct the suppliers to this site. Take videos if you have to visit the store, again. Let’s make them very, unhappy.
Today after receiving service at the Ulta in Mobile, Al, Airport location, Your Store Manager, Haley, approached my niece and I. My niece hair appointment was at 10:00 am. We were 15 minutes late. The hair services were to take 1 hour, she was there until 5:p.m.. Her stylist did a beautiful job. She kept me informed of when Aladryn would be finished. I was also told when making the appointment the cost would be $50.00.
We make additionL purchases and were leaving the store, when we were loudly approached by Haley, and told that the style my niece received cost over a $150.00. She had apparently looked at my record of. services received and determine that each of the visit was undercharged.
Note the length of time todays service took. Our Other visits for braids, of the same style, took less than two hours. Today was different because our stylist, Jakayla was the only stylist in the shop and had to style three other patrons while my 10 years old niece waited, hence the 7 hours at Ulta. We should have been the one complaining and seeking regress for the long period it took to do her hair, because the shop was under staffed. I even allow that Haley was stressed. Her handling of this situation was upsetting to my niece and embarrassing to the both of us. There were patrons at the register and at the front of the store that we were exiting. I spend unusual large amounts each time I visit your store. Check my account.
The store #397 at Park Ln Dallas tx was trying to pull one over. I went with my daughter’s as we liked going to that store. We went back to our car. The lady laughed as we tried to come in. It was about 3 mins but they wouldn’t let us in. We walked back to car and sat there. Another lady but now a Caucasian female approach the door and they let her in. So we figured they are letting us all in now. Well they locked the door after her and didn’t let us. We still had to wait another 3 mins. I asked her when we walked in why she was allowed in the associate said she had a hair appointment. But that was not true she was already shopping and looking around.
I was humiliated at the highway6 sugarland tx. Store. Was approached n questioned at checkout about perfume I put back because I decided on the makeup that and tools that my rep chose for me during my sit down color match.. even though I told her I put them back she insisted 1 was not.. mind you the store was very busy at this time.. she said again well its not there.. she stormed off back to perfumes.. the manager only said sorry and promised to talk to her.. im 38 and never b4 have I been accused humiliated and embarrassed. I cant believe this is how I was treated and talked to and accused of.. really? ?? This is not ok!!!!
Dear Ulta,
I live in Santa fe, NM. We’ve had a Ulta here for a couple of years. My complaint is about two things…poor customer service, and dirty/empty testers. This has been a problem for this store for a long time. Today, I asked why the store looked so bad. I was told that they have a theft problem, and that they are only aloud a few testers. No explanation on why the testers are dirty, they should be cleaning and disinfecting those areas. This is unacceptable, I shop at Ulta’s in Oklahoma and Colorado…they don’t seem to have this problem. My second question is how does a middle aged women walk into an Ulta and not get waited on? We buy the good skin cream and highend makeups, but we expect a certain level of service. If we are ignored or, mistreated we go elsewere. I have pictures to show you if you like.
I am fairly new to shopping at Ulta as I am a military wife and we do not often live in well-developed areas. I visited the store 2 weekends ago and was helped by a very nice associate with foundation but when I went to checkout, the person working the register was cold and rude. No smile, harsh tone and very condescending; not a pleasant final interaction to leave with a customer. I noticed that I needed a darker shade of product and came back to exchange them a few days later. Again, the same unpleasant woman at the register. I entered the store and asked If I could exchange the products. Again, because I am new to the establishment, I read about the return policy online but wanted to confirm that this was even possible. I stood at the front of the line, and watched the employee on the phone with another customer and waited patiently. She seemed very agitated, rolling her eyes at whomever was on the telephone and called to the back for assistance. While she was waiting on a reply from the back, she stared at me and never acknowledged my presence otherwise. I didn’t know what to do so I spoke and she ignored me and went back to speaking into her communication set to the other employee in the back. Once she hung up the phone, again she just stared at me for a few seconds saying nothing so I took it upon myself to approach the counter. I told her that I wanted to exchange the products and she very harshly told me ‘”Well….go back there and get what you want and bring it back up here” with no smile, courteous tone or anything of the sort. I said “Okay, thanks. I wasn’t sure.” I then asked if she knew whether or not that line of cosmetics was still on sale. She responded with, ” Well if they are, there will be a sign.” How incredibly rude are your employees?! I will never shop at this particular store again because apparently, your front line employee does not value your customers nor the money we spend to keep them employed. I may not enjoy going to the mall, but at least the people in Sephora make me comfortable about my purchases and create a pleasant shopping experience.
I recently received a gift card from my husband for your store that I rarely shop at therefore I called to your Bloomingdale location inquiring if it was possible that I may return the gift card with the receipt that he had paid cash for and the woman on the phone assured me that yes indeed I was able to do this and receive the cash back.Not the case when I go into the store at all after wasting a half hour to get to the store I go in to return the gift card and am turned away!So I now get to waste another half hour going home empty handed because your employees are ignorant to your store policy on returning gift cards.
Literally nowhere accepts gift card returns. If you have a complaint regarding your service (or lack thereof) you would be much better off submitting it to the survey site at survey.ulta.com, as this website is not personally maintained by Ulta, but is a resource maintained by an outside source.
Thought I would post on here anonmyously. I work at a Ulta, in the Salon…My Salon Manager quit not long after I started…because of the GM….I understand why now. I am there and I constantly feel like I am being picked on and bullied when all I try to do is work my but off…Feeling a little lost, Everyone else in the store is so nice and understanding…Who would I contact…Believe me, I love my job in the salon I love my clients, I love the company…Just don’t like being bullied.
let me guess you work at the hendersonville ulta??? lol. its sad how horrible she is!
I was an employee of Ulta until this week. On Thursday I was harassed and bullied into quitting by my general manager. I never got an employee handbook so I don’t know who I am supposed to contact to file a complaint against her. This was a terrible experience and I will never shop at Ulta again. I deserve an apology for what I went through.
I’m trying to fin the phone number for human resources does anyone know it.
Ulta has the worst management I’ve ever seen in retail and I’ve worked at about 3 retail stores. I was never trained and never even got a name tag when I asked about 3 times. Management always said they would get to it. Thank you for making me feel like I was a part of the team. (Sarcasm) I don’t shop at Ulta and wouldn’t recommend it to anybody else. They seriously hire anybody for management. Learn to understand your customers and the employees who aren’t management. Non-management employees actually did more for the store than the ones who were in charge. SEPHORA all the way. Ulta ain’t got nothing on Sephora.
I’m wondering if anyone on the corporate side is interested in comments from a recent shopping trip to Ulta in San Marcos, CA (92078). I would be happy to share please email a name and contact.
ULTA HAS THE ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH IN MY LIFE!!! ULTA’S POLICIES ARE NOT AT ALL CUSTOMER FRIENDLY. FIRST OF ALL I PLACED AN ULTA.COM ORDER A WHILE BACK FOR ALMOST $500 AND NEVER RECEIVED THE PKG. WHEN I CALLED IN ABOUT IT, THEY SAID THAT THEY COULDN’T DO ANYTHING FOR ME!! THEY REFUSED TO RESEND MY PKG AND STATED THAT ANYTHING OVER $65 THEY CAN’T DO ANYTHING ABOUT! $65!!!!!! WOW! I LOST $467 TO ULTA BECAUSE OF THIS!!! DESPITE THE PREVIOUS ISSUE, I DECIDED TO TRY AND PLACE AN ORDER TODAY ON ULTA.COM FOR $67 FOR THE DEAL OF THE DAY ITEMS ONLY BECAUSE I CAN’T MAKE IT TO A RETAIL LOCATION TODAY AND WHEN I TRIED TO PLACE THE ORDER IT BOUNCED BACK AND SAID THERE WAS AN ISSUE WITH PROCESSING MY CARD. SO I TRIED AGAIN THINKING THAT MAYBE I ENTERED MY CARD INFO INCORRECTLY THE FIRST TIME BUT IT FAILED AGAIN…SO I THEN CHECK MY BANK ACCOUNT AND MY FUNDS ARE BEING HELD FROM BOTH FAILED TRANSACTIONS!! I THEN CALL CUSTOMER SERVICE AND TELL THEM WHAT HAPPENED AND WHAT DO THEY SAY?????……THERE IS NOTHING THEY CAN DO FOR ME! I ALSO EXPLAINED TO HER THAT BECAUSE OF THESE 2 FAILED TRANSACTIONS, I NOW DON’T HAVE ENOUGH MONEY IN MY ACCOUNT TO TRY AND PLACE THE ORDER AGAIN EVEN IF I WANTED TO. SO I ASK THE REP, IS THERE ANY WAY THEY CAN LET ME GET THESE ITEMS AT THE SAME PRICE AT A LATER TIME BECAUSE OF THE ISSUE AND THE REP TELLS ME “SORRY BUT WE DON’T GIVE RAIN CHECKS”!!!! I JUST CAN NOT UNDERSTAND HOW SUCH A HUGE COMPANY CAN TREAT THEIR CUSTOMERS THIS WAY AND STILL HAVE ANY!! ULTA MADE OVER 1 BILLION IN THEIR 2014 Q4 ALONE AND THEY CAN NOT AFFORD TO TAKE A HIT FOR MY LOST PKG AND RESEND IT FOR ME OR REFUND ME FOR MY HARD EARNED MONEY?! NOR CAN THEY ALLOW ME TO PLACE MY ORDER AT A LATER TIME AND STILL HONOR THE DISCOUNT CONSIDERING THE ISSUE I WAS HAVING PLACING MY ORDER?! WHAT A TERRIBLE WAY TO TREAT THEIR CUSTOMERS! ABSOLUTELY DISGUSTED WITH THIS COMPANY!!!!!
This exact thing happened to me to the tune of $1100. I couldnt figure out why the credit card wouldnt work so I kept trying. Each time it took $100 dollars out. The item I was buying was $100. I was told that when the item is out of stock it does this. It will reject your order, but still take out the money. I cant believe they havent fixed this issue. It happened a year ago. Print out your bank statement and stuff in case it overdraws. I had to file to them for reimbursement because all my money was tied up pending the purchase. I was so angry!!!!
I agree they have the WORST service!! The agents just don’t want to do anything for you and they don’t sound like they care at all. They don’t value us as customers. Just horrible. I will try to bash Ulta anyway I can!
I wanted to know if I was rehireable for Ulta. Previous name is Erica McKenzie
I am a Platinum member of Ulta, which means I have spent a lot of money at their store.
I recently relocated to Naples, Fl., only to find the Ulta stores far and few between. my home is about 20 miles each way from the nearest store. My frustration is that when I make the trip for products I need that are on sale, they NEVER have it available, so not only do I waste my gas, and time, but I sit in very heavy traffic when trying to get there.
I have become so frustrated and disappointed with Ulta for not having the sale products they advertise available, that I have decided not to purchase there any longer. I will purchase from other merchants a lot closer, rather than to take the chance of wasting my gas and then not getting what I went for.
Very unhappy customer
Instead of wasting your time and gas every time you make a trip to your nearest location to see if they have the products available that you want, you can always call in ahead of time for a stock check and ask the beauty advisors to hold the products until the end of the day, if they are in stock. Calling is a lot more convenient especially if you already know how often the products can be out of stock.
Exactly thats her fault for not being proactive. Shame on her. Who drives somewhere far away in a fairytale mindset hoping products are on the shelf???? That is what phones are for. Smart phones. Dumb people.
Make an appointment if you WANT TO GET STOOD UP !!!!! DON’T MAKE AN APPOINTMENT>>>>>>>>>>>>>>>>>>>>>>>>>.
I Called to make an appointment with Mileydy whom I met while shopping at Ulta several months ago. I made an appointment with her and although she was 20 minutes late and continued to juggle me with another client, I assumed it was a one time mix up. My next appointment she cancelled on me 1 hour after a phone call to confirm my appointment which strangely followed an Ulta text confirming my appointment. I waited a few months and thought I would try her again so on a Saturday mid morning I called and followed the phone prompts to make an appointment. Phone prompts, there’s nobody in the stores, where are the humans in a service business. Unfortunately a frustrated stylist named Alex has his chair positioned near the phone and angrily answers and is more than disinterest in booking other stylists appointments, so he left me on hold for some 8 minutes. Called back and “oh NO” it’s Alex again, I mentioned this was my second call and could I make an appointment and next thing I heard was a dial tone. Being not very smart, I excused this unprofessional behavior as,not reflective of the salon and drove over to make appointment with Mileydy. MADE my appointment with Mileydy, she herself entered appointment in the computer, I had full view that I was scheduled. I received a text the day before and confirmed YES to the appointment, oddly my phone rang at 3 PM and it was Mileydy confirming my appointment, I stated YES, will be there at said time. I arrive 15 minutes before my appointment just in case she’s early and if not, I can keep myself busy shopping the store, as I’m walking over to check in I see Mileydy talking with a client and walking this client to her chair. WHAT, after all the confirms, she’s standing me up!!!!!!!!! I go over, introduce myself and she’s a bit cold and says hello, never stating that she’s intentionally taking someone at my appointment time, I pressed her by stating that I have an appointment and she abruptly stated that she’s running LATE, late??????? Mileydy blamed the mix up on a computer glitch. I just spoke with you to confirm and LATE isn’t taking a new client at the exact time of my appointment. Once again, greedy Mileydy had an opportunity to cash in on a client with a higher ticket than mine and squarely looked at me and said “I can reschedule if I want””” I approached Stephanie, the store manager, explaining the mix up and she seemed frustrated and inexperienced when it comes to her customer mismanagement and customer abrasion, she had no bedside manner but confirmed that the computer wouldn’t book over an appointment, OHHHH, ARE YOU SAYING YOUR STYLIST would lie to a customer on top of showing disrespect? I asked Stephanie how many clients of the Fallbrook Ulta Salon have come in for an appointment and “WANT TO RESCHEDULE” , why make an appointment with 2 different confirmations. Bottom line, Nobody at the salon cares, nothing was offered as good will and everyone representing ULTA showed the corporate culture… F_____ the customer.
On December 5, 2014, I received a full facial wax at your Michigan City, Indiana store. I have been a resident of this community for over thirty years. The next morning, I realized that skin was missing from my upper and chin area, as well as a bald spot in the middle of right eye brow. On December 8th, a friend and I returned to the store to speak with the Manager on duty. At this time, the Manager and one of the wax Associates seen that skin was missing from my upper and chin area, as well as a bald spot in the middle of right eye brow. Because I am a brown skinned woman, the Manager said it wasn’t as noticeable as I thought, but she acknowledged the fact that skin was missing from my upper and chin area, as well as a bald spot in the middle of right eye brow. The Manager decided to compensate me with half price on my next full facial wax. I was not fully satisfied with this compensation due to the fact that I came to this store in good faith and left with skin missing in multiple places. Since I don’t need a facial wax as often, I do the necessary amount of my own facial maintenance. On February 19, 2015 at 4:40 pm, I had an appointment with Kyrie. I received a call that my appointment with her was cancelled due to inclement weather conditions and the closing of schools which caused her to have childcare issues. I had a business trip out of town on the next day. Of course, this type of ripple effect in one’s schedule has real implications. While I was on the phone with the Associate, I shared with her that the compensation of half price for my previous experience was unsatisfactory because I came to this store in good faith and left with a problem. I received a call on February 20th from Kyrie apologizing for having to cancel my appointment the previous day. As a collaborative and busy consumer, I said no problem I went somewhere else for a wax. Kyrie remarks were “Since it has been two months and you went somewhere else, we were prepared to take care of you but now we will only do the half off your next full facial.” She was very argumentative and combative so much so that I hung up on her. Undoubtedly, this young lady need to know that there are boundaries with the consumers that she must not cross. I am not asking for services that my monies did not originally pay for. This is a teaching moment for Kyrie and others in your organization who maybe a risk and a possible liability. This issue can be resolved with consistent customer service, clear and concise resolutions to problems, being focused on customer retention, and enhanced communication skills. In all the years that I have frequented other Ulta stores, I have never experienced such bad customer service, even as a secret shopper.
I had a great experience at ulta in Ramsey Nj .The young lady Nicole was nothing but helpful and very patient with me, she definitely is an asset to ulta .Also I collect samples through out the year and donate them to a shelter for battered women.Ulta has been by far the most generous company.All the other big stores dont help at all. So I want to say thank you and the staff in Ramsey is the best.
This would have to be my 3rd e mail, after calling for more than 20 times and being on hold for more than an hour each time and never getting through. Have called Head quarters, left a voice mail, and no call was returned. The one time i got through to customer service, i ask to speak to a supervisor and the agent tells me i cant. She tells me they can call me back on a sheduled call back within 48 hrs. I am still waiting for that call back and its been about 5 days. what a terrible experience. i have demanded calls back from management and yet to recieve, ive been after you guys for a month. does a loyal customer really have to go through this much frustration just to speak to someone in charge?
i purchase an item on dec 1 and all my items are confirmed that are in stock. i finally recieve my order after a while of patience. i then attempt to call because i am missing two items. after email after email and call after call, i dont get through until finally waiting more than an hour wait on hold for my 20th call multiple times each day. the agent tells me im right and i am missing two items, then she wants to issue me a egift card for the amount of the missing items 12.00. i told her thats great but when is she sending my items? she tells me shes not because they sold out. you know that is really frustrating as a customer. this falls on you guys and this is such a huge inconvenience especially that no one communicated it to me or atleast wrote a letter in my package that i wont be recieving it and i will get that refund. nothing was done. the agent only tells me she can give an egift card? wheres my refund? i have to go back and forth with her on how to handle customer service issues? after a while she finally agrees to it and handles my refund to my bank card. now wheres the egift card she already promised me? honestly i could care less for a 12.00 card. my concern is, had i not have been on top of this, i would never get a refund or an explanation why im not recieving items or refunds for something im getting charged for and havent recieved? the least that you may do is communicate with me and not rip me off. for a customer to be going through this mission in circles is ridiculous.
I agree- this company hires women in my city who practically look at you as if they are doing you a huge favor by answering a question! They are rude and unfriendly. I noticed on the corp website pn the dropdown there is NO place for a complaint! Only a place for a “compliment”…..I guess that speaks for itself. They don’t care about their customers.
I sent an email on Monday 12/15/14 to Cancel my Order since at that time I received an email from ULTA that my order was still processing and “they hoped” to have it delivered to me by Christmas. When I sent my email and request on Monday, your Guest Service Contact site states I will receive an email back within 24-48 hours. It’s now been 2 days and I still have not been given any confirmation that my order was cancelled as requested and I can also see it still in process on the Order Status page with NO Tracking #, which tells me, it’s still just sitting there. I realize you are busy but I placed my order last Thursday 12/11/14 and don’t under why it’s not being pushed along more quickly. Cancel my Order immediately as previously requested and confirm via email that it has been completed.
I placed two orders online at ULTA. One on Decemeber 5th and on on December 9th. I received several emails from ULTA about their Christmas free gifts and sales. I was told today that my two orders will not be received by Christmas day and that I cannot get a refund on these items. POOR service! I will never shop at or order online from ULTA again.
They definitely have terrible customer service. I used a gift card there today but they charged the full amount to my card. They will not refund one cent. They are thieves.
I have been shopping at Ulta for quite sometime now. I’ve even turned on friends and family to going to ulta to purchase all of their beauty needs. The Levittown, NY location to be exact. This location has gone downhill extremely. It is dirty and sells used products. I go there every month to purchase my usual foundation and I haven’t been able to purchase it for a couple of months now because they haven’t restocked it AND they’re still trying to sell the half empty bottles that are left. I have no problems finding this foundation at other ulta locations so it is not discontinued or anything. Also, the Rimmel lipstick display has all used lipstick SINCE THE SUMMER…they also never bothered to restock and are also trying to sell used product. This, in my eyes, is extremely unsanitary and they should be ashamed. There are people out there with spreadable diseases and they don’t seem to care about making their customers sick. Not to mention, their staff is rude and doesn’t bother helping you unless you are buying products from the expensive brands. They also try to turn you on to more expensive products when you clearly state that you want a specific drug store one. The drug store brand side of the store is in complete disarray. No one cares to make it look nice and neat. They only care about the expensive products displayed. I am fed up with this store and will never go back.
Went to ulta today and had coupon for $3.50 off was told I couldn’t use it for the product I wanted ok ….why have a coupon. I have signed up for the rewards program to find out my reward points expire. And I have to tell them when I want to use them. So I had points for money off but no one the me. So now Im really mad. Might have to find new place to get my product
Ordered products on 11/3/2014. Called today to inquire why product has not shipped three days later. Charge card has been charged. Was informed by Kimberly W. that the order is still processing because of the holidays and orders are backing up in the warehouse. What? Nov 6th and the orders are backing up because of the holidays? How ridiculous. That’s my answer? Asked to speak to a supervisor and was told no one was available and to expect a call by the end of the day or sometime tomorrow. Unacceptable response. Kimberly W. also informed me that I could not cancel the order but I could call my credit card and stop payment and once the product was sent, to just return it. Nice, So I will tell the birthday recipient, whenever it is received, to not open the box and just pay the postage and return the product. How absolutely ridiculous. Called the corporate office and was sent to a mail box to leave a message. I am floored at the service through Ulta.com. Absolutely floored. There should be no reason why it would take three days for an order to ship. No contact whatsoever from Ulta.com saying we are still working on your order. No email, absolutely nothing. The birthday recipient will not receive this order for at least two weeks depending on when Ulta decides to ship. I was also told to just be patient. Sit back and wait.
I ask you, if you were a paying customer and you were in this situation, what would you do? Shop this company again? I think you know the answer.
Absolutely horrible service. Never again.
I recently returned a large dollar item that we were unsatisfied with and when they were supposed to credit my debit card with the amount they charged me 2 more times and only credited me once! After calling the store manager, guest services, providing them with a copy of the charges from my bank statement etc. and calling every day for 2 weeks I finally received 1 return charge. I immediately called the store manager to let her know she still owed me a credit- I explained to her I was charged 3 times for a product and you only credited me 2 returns and they needed to credit one more for the original return. After calling again, visiting the store, calling guest relations and another 2 weeks I finally had to file a complaint with my bank so my own bank could return the charges! My bank could not believe I had been patient for so long with such a large amount! I will never shop Ulta again! I can’t tell you how many times I was told it was because of a new computer system and they didn’t know how to correct it! I guarantee if it was money I owed Ulta they would figure it out in a big hurry! My money however is not a concern to them!
First off, in our area of Seabrook, NH, Ulta is brand new. They opened in the first week of September. I was hired as a salon employee, which I was super excited about. At first, all of the managers were so nice, especially my salon manager. Few weeks go by and a couple strange things happen.. My salon manager had been working illegally in the salon for which she didn’t have her license. This made me worried. She had been waxing client’s eyebrows and putting it under my name so she wouldn’t get caught doing so. Meanwhile, she had been late multiple times for work, and it was only me working there until she showed up, so in this case I had to turn client’s down because we didn’t have another salon employee there to work.
Later on, there were complaints that she had been talking about customers loudly, and rudely. She would call them stupid for not knowing what they wanted. She wouldn’t show up for her appointments because it was her “day off”. I had worked one of her days off, in return I asked if I could have another day off during the week because that day off that I had to work on was the only day off i’d have in 2 weeks straight. No day off in return.
I recently quit my job at Ulta because my manager told me I wasn’t doing a good job at hair, and that she can’t hold my hand through all my colors & cuts. (Keep in my mind this is my first salon job). So instead of being a role model and a leader, she put me down and made me upset to a point where I was in tears, she continued to put me down and laugh at me while I was tearing up.
She later threatened to come swing by my house to have a talk with me a day after I left.
To this day I am still hearing about client’s complaining about her (My friend stylist works there), and I hope that maybe one day she will be fired, and a new salon manager with management experience shall be hired.
I worked as a temporary worker setting up the new Northridge,Ca location some 3 weeks ago and I’ve yet to be paid by this company!! My phone calls to the manager Michelle have gone unanswered and I highly doubt my inquiry to the corporate office will result in any action. At this point it looks as though I will have to file a complaint with the California State Labor Board. This matter has been going on for 3 weeks and I’m so disgusted with this company!! If they hire someone too work then they should pay them. This is one lousy company.
Wow I feel the same I work at ulta in marina del Rey they hire me permanent and I have work only 12hour in two week I try calling the store manager as well but all my call get interceped by another manger name bre I ask am on the shuldule to work she tell no but her best friend (Ryan dear )get at lease 38 hours a week I think that it unfair to be treated so poorly by these manger that ulta put in these positions I’m not sure how bre has been working for ulta I think she came from your store locate in redondo beach ca our store located in Lakewood ca. she very rude a disrespectful to the worker she feel that she can talk to her fellow employee any way that she like it in the work place you have to some kinda level of respect with your co worker and bre has no respect for the worker in your marina del Rey store
Unacceptable on hold times for customer service!!
Hello, yesterday I visited the Ulta in Conroe Tx for a hair cut. I’ve always gotten my hair cut in Ulta salons and I usually use anyone who is available because everyone normally does a really good job. However yesterday I got a new girl and my hair is horrible. I’ve never left the salon so unsatisfied. Makes me not even want to go back.
Good afternoon,
I would like to voice a complaint regarding one of the girls in the Salon and the Manager at the store in Midland, Texas.
First, my appointment was at 6:45. When I arrived the hairdresser had just started highlights on a young girl with hair to her waist. At that time knowing how long it takes for this procedure…she should have rescheduled me. Instead she said, ‘I’ll have one of the other ladies shampoo you.’ 30 minutes later, i was taken back and shampooed. Then I was sat in a chair with dripping wet hair, in a freezing cold salon!! Again, I waited for her at least another 10 minutes before actually getting into her chair for my haircut. All I scheduled for was a hair cut. I explained to the girl how I wanted it cut and to NOT cut my sides. Well, that’s exactly what she did. The style I was trying to get it to grow into…has now had to be changed because the sides aren’t long enough to do the angle bob. Basically all I asked her to do was cut the back shorter to angle into the sides so it had an angle to it!!! I did not want layers, or anything else cut. After messing my hair up she then charged me $46.00 for a master cut??? Really? She offered no apology for ‘being late getting to me or for messing the hair up!! When I disputed the price of the cut, the Salon Manager was rude and inconsiderate. With anything I said she would remark…’so’ ‘and’. She never even offered to reduce the price of the cut to a regular $35.00. In all actuality…it should have actually been free!!!! But anyway…my family which includes 5 girls will not be using Ulta again. And we will make sure that everyone knows how the operators run their business and the managers treat you when they don’t do what they are asked to do!!
Thank you and have a great day.
Just visited ulta on lincoln road miami beach, the manager is extremely rude, have a feeling she doesn’t wanna work , please train her how to talk/work with the customers, she treated me very bad,never again ulta will tell my friend too.
I worked for Ulta and less than two hours after I left, I was told by one of my clients that my manager called her and was slandering my name and my work. If it were true, that would be one thing, but my clients follow me because they love my work. Great to know that Ulta allows for such illegalities to go on. There are much better places to work, where you’ll prosper more and be more accepted.
Well, I was discriminate against: guess I want something free too.
Walked in to the store looking forward to buying some hair dye and was treated like it was a store that say whites only on a sign I did not see. Tried call someone to talk about the service I didn’t get, from Aug. 2 till now have not received a call . Bad,bad service never again ulta.
Absolutely…. disgusted with your Albuquerque Cottonwood store… Horrible GM and it trickles down. Autumn needs to go..
Made an Ulta online order and was waiting excitedly for the shipment. However, due to UPS/Sure Post never delivering my items, they will be returned to warehouse.
Attempted to call USPS (once I noticed something not right with tracking) and never got the issue resolved. I also called Ulta Customer for help and received answers such as “Sorry, there’s nothing we can do.” “You can reorder.” “You may not speak with a supervisor (aka someone who could potentially help). Wow.
It took me a while to have everything ordered and due to the faults of the company/shipping, the least Ulta could do is to have my orders reshipped or replace the order for me so I wouldn’t have to go through the trouble of applying discounts and now expired points to an order I should’ve already received.
Never again Ulta.
Won’t cheat on you again Sephora for a few dollars. Terrible customer service and wasted time all for nothing.
PS I’m a very experienced online shopper and rely on Internet shopping and deliveries for everything possible (yes even bulk toilet paper) because I live in big city.
Point being: this is one of the worst and most inconvenient experiences I’ve had as an online shopper. Better step up Ulta. Personally, I won’t be giving another chance.
Hello.
I recently applied for the Visual Project Specialist. Is there a contact number I can call to follow up with?
Don’t bother working for this company as they don’t pay their employees!! I worked for them 3 weeks ago and have yet to be paid and my phone calls to the store manager have gone unanswered. This is one rotten company!!
I think that Ulta needs to do a better job of interviewing and communicating with their internal employees. Especially those that are COE. It is shameful that people that demonstrate true leadership and solid results are swept under the rug by upper inept management , who apparently are not given accurate information . Not being able to identify strengths and obvious success is a serious shortcoming that will ultimately cost the company in both effective management and sales. A true leader demonstrates positive and measurable results that are consistent. When that manager is overlooked , it seems the question should be why? Then look to who, and what is the real motivation behind it. Abuse of power and holding someone down as a way to continue to hide ineptitude , will begin to reek at some point. All employees rise to their own incompetence at some point. The cream rises , until it sours. Sometimes it’s all the wrong people making the big decisions . So good luck Ulta.
My mother, Mrs. Bettie Coleman, made an appointment in Lawrenceville, Georgia, to have her hair shampooed, blow dried, and curled today (7/17/14) at 10:00 a.m. She lives in Assisted living and depends on the facility’s bus for transportation. When she made the appointed no one advised her that you must arrive within 15 minutes of the appointment time or your appointment is canceled. Her bus driver was running late because of delayed drop offs of other riders.
My mother arrives with the bus driver assisting her (she is 89 with a cane & mobility is painful), she was told that her appointment was canceled and she would have to reschedule. The bus driver tried to explain the lateness and my mother told them no one told her about the late policy… With no luck… My mother also noted that the salon was empty.
I suggested Ulta to my mother because you are full service. How could you turn away an old lady on cane and a support person because your staff failed to let her (and myself – I made her first appointment) of your appointment policy? My mother cannot lift her arms to do her own hair and she is a former licensed beautician. You could have phone her (she keeps her cellphone on her) to let her know her appointment was cancelled, that would have saved her the pain of walking to the rear of the store.
My mother would have been a loyal customer and recommended Utla to her female community (about 100 ladies).
I applied to ulta, should I call the store I applied to and ask about the status of my application?
To Whom it May Concern,
In your current add on pages 4 and , it states MIX AND MATCH!!! I purchased several of the brands on the pages and was told the “buy 2 get 1” was for the same brand of product. It does NOT say this anywhere in your add. I just called the store and was told I can complain all I want there’s nothing that can be done about it!! YES there is!! I will shop at another retailer in town where the sales people have experience with the public and where a company stands behind their advertisements and their brand!! I am also sending a copy of the add and my complaint to the BBB.
I have never experienced such a poor lack of leadership than I did from the jackson, mi store. The store manager, I believe her name is Julia was degrading and co descending to her employees. I found them to be extremely helpful and had a great experience, but refuse to shop at a store that allows that kind if behavior. I found her to be gossipy and rude and will never return to your store. She acted as if they were below her as humans, and I do not except that behavior. I’m sad to say I won’t be returning bc I had such great service from the employees present, however Julia has ruined my experience as an ulta guest. I hope that the company will further look into this bc you have some really knowledgeable and great employees
I have never read such BS I my life. The incredibly embellished descriptions of nightmare hair experiences and employee treatment are astounding. Just because Ulta is a big corporation, it doesn’t mean you can discredit them or bully them into giving you something for free and make false accusations. I think a lot of people think Ulta salons are modelled after JC Penney or Supercuts. They’re not. So be prepared to communicate effectively before you waste the stylists time.
I don’t want anything free. I just feel, as a retail employee myself, it’s sad to see such disrespect to young women. They are working hard and we’re extremely helpful and to be cut down the way they we’re is disgusting. So before you go on some rant about everyone wanting free things you should try a day in their shoes. It’s people like you that make it acceptable for them to behave like that. I feel sad for you
Does your daddy own the company? Most of these complaints seem valid. There appears to be a quality management problem.
Today I was released from my position as manager of the salon in Longview WA. store 759.. I feel my termination was an assault for the lack of competence by the general manager Jan Parrish, I was let go due to getting my hair done on company time..yet i was showing a technique using my self that would have been beneficial to the team as well as was stated by savannah brinson… As of start date i was never provided a company hand book. nor after request . Jan parrish did not know how to obtain one..I was not aware of the severity of this implication.. Mortifying as it has been to me Jan Parrish spoke to me and had several conversations with me at that time, she was not verbalizing I was conducting a company infraction but encouraging the behavior… Jan has been known to be passive aggressive in behavior and has let situations arrise with out verbal discussion… in addition I have personally done Jans hair when she was on company time, One time doing a bang trim as well as running a flat iron through her hair,, also on many occasions her management team has come forward to get their hair iron curled and pinned up as well as to use the hairspray on company time,,jan has offended this rule of uLTA and chose to ignore she too has inflicted compliance orders,,, My intent was not to be frauduant. NEver and a verbal discussion and warning conducted r. This helps staff be aware of company infractions.. Annette Wall of loss prevention, she did have a conversation with me at this time, through rumor I became aware of this offense mentioned,by other staff behind my back, and when asked, Yes I was aware, now at this time and was asked to make a current statement of what I knew to be true.. at that exact time and date,… never was anything mentioned prior to june 10th. I feel I f Jan parrish can enforce the laws she must be accountable for them as well, up to and including her 2 hour lunches… I do not want to implicate any other violators of this, yet I do have names and times. But it is imperitive to point out jan has proven to the staff that she is scatterbrained and incompetent leaving assistant managers to cover her duties,Even Danielle Hacker chose not to have Jan help her with FMLA and vacation pay for she KNew Jan would make a mess out of it and require assistance from Heide Stacy… Does ULTA 759 have an amazing general manager like 233 or is she just a figure head? that without ever asking anything of her, to be compliant.but if questions are asked of her behavior becomes retaliative and Snarky as she would state ,the employee would with out conversation just be let go..
My prestige manager at 678 lawton ok is very rude when i ask a costumer about being a reward member when the costumer says no shell walks around me kicks my calf and says this is how it’s done.. Is This the type of people y’all have working for you.
I have a need for some assistance on a tax issue on stock options for ULTA stock that I exercised in 2008 and 2009. I made a mistake on my taxes and now I need to rectify the situation. When you call the corporate office you are told that unless a particular person is expecting your call or you have a specific name the operator is not allowed to pass on your call to ANYONE! I worked for the company for five years and I have a tough time believing that this is how they treat people. I’m not asking for much but I need a bit of assistance. Can’t anyone please help me? Do you treat customers or vendors like this?
I live in Denton, Tx. and usually have good service when I shop at Denton/Ulta. However, this evening I was really shocked at the unprofessionalism i endured. One of the staff behind the make-up counter was talking to their friend on their cell phone 5 feet from them. I stood at the counter trying to get help and got nowhere so I went to the checkout counter. I asked for some makeup that seemed to be out on shelves. THe associate told me they probably did not have any more. She never offered to look to confirm. I asked her if there was a comparable brand. She said she did not know so she asked her checker co-worker. She did not really know either. I walked out very frustrated and went to the Flowermound, Tx. location where I was helped by a very professional associate named Chelsey. They too were out of the makeup I wanted but she actually looked in a drawer to confirm. She then offered up some alternatives and assisted me in selecting the one which worked best for me. Every associate in the Flowermound store was busy helping someone. The difference was night and day. I’m not sure what is going on in Denton but I’m really bummed I have to drive 20 miles to another town just to get service from basically the same store. I truly hope management reads these postings and acts on them. Chelsey and her co-workers in Flowermound, Tx. truly deserve a pat on the back. I was at the Denton store at 5:30 PM today just in case anyone does decide to see who was working in Denton and take appropriate action.
I have worked at the DC 822 in PA. . and they have NO leadership !! and they operate very UNprofessional !! I have worked there for 1.6 years , I have discovered ALL the flaws in the place / and then developed the solutions to the problems ,, BUT nobody there wanted to hear them !! anybody from the headquarters office can call me at 717-352-XXXXX
Why wont they call me ??
This is the third time I have made an effort to be heard by corporate at Ulta before I make an official complaint and pay the $25 to do so. I went to Ulta 596, the store in Pensacola, FL on May 2nd, 2014 for just a touch up to my roots. This touch up turned out to be a nightmare. I had beautiful foils of honey blonde and a very light blonde along with my base color of ash brown. Now I have a base color of red and one blonde and the back of my hair is all brown with no highlights. I am devastated. I went to Brandy for my touch up and she was so busy with a walk-in that I had to suit with color in my hair for well over an hour. Another hairdresser shampooed me out and all my hair turned an ashy dull dirty dishwater color. I went home not noticing all this because I was hungry and tired. I am a diabetic and was light-headed from not eating. I got home, put my short hair, which used to be long and beautiful, up in a scrunchy and did not fool with it until I washed it out the following Tuesday. I was devastated. My hair was completely brown with no blonde but dull blonde coming through the brown. I called the store and Blake told me to come in because neither my hairdresser or the manager was in. She tried very hard to fix this by doing a wash through and toner and refoiling parts of my hair. End result. Bass roots were red with a honey blonde highlight and the back of my head was brown with blonde trying to come through. I had three colors before evenly weaved throughout my hair and paid over $200 to get this effect which is what I had for several years by my long time hairdresser. I switched because he was retiring and I searched out to Ulta. First two or three visits everything was fine until this last bomb. I don’t know what to do. All I do is cry when I think about my great service before and what I was getting now. The worst part is not one person, either the manager or my hairdresser called to see if I was happy or still unhappy. There is no loyalty with Ulta. You are just a number. Someone had to lay for this to be fixed properly and if it means me filing an official complaint I will. I plan on calling corporate on Monday because it seems all the key people are never there when you need them. Please beware ladies.
I have some typos which is not unusual doing this over three times because they have a way to make all your typing go away hoping you will give up.
I went to ulta town and country in Houston, tx. A “professional” hairstylist named April bleached my roots and colored the rest of my bleached hair a lighter blonde. She did not time how long she left the bleach on my roots and my center straight part was completely bald. My hair literally broke off from the root. I could not see what was going on in the mirror at the time while she combed over the bald spot she made because my glasses were not on.I had to wait a few days to wash my scalp after the bleach because it takes all of the essential oils right out of your hair. Once I finally washed my hair in the shower I felt the huge bald spot. I immediately ran to my mirror and saw what she had done. The saddest part is that while my bald spot was combed over a manager was standing next to her and said your clients hair looks good and she replied yes its my best work. Well April I would hate to see your worst work because I’m afraid the client would be completely bald! I cried over this bald spot until my hair grew to a solid half inch. My hair use to be 13 inches and it is naturally brunette. I am Romanian so it is quite dark. She destroyed my hair and I have had to cut it into a short layered bob that goes to my ears.my bob is extra choppy to hide the fact that my center part is starting to grow out now and I look ridiculous. The salon managerEstella ssaid that April was very sorry and she feels terrible. The funny thing is that I spoke to her directly today and she called me a liar! What woman in their right mind would make part of their head bald one day? I don’t leave my house anymore I am so ashamed of my hair. I am surprised that she still has her license and is still coloring people’s hair. Everyone that sits in her chair for color is a guinea pig. She has no idea what she is doing. What kind of hair stylist blames the customer for what happened to their hair as a direct result from getting a service done by them? I am also disappointed with the fact that the salon manager lied to me. I wonder now if April really was forced to take a coloring class. Well I will NEVER get my hair done at any Ulta salon nor will I buy their products! This company apparently condones hair stylist that ruin people’s hair. If you get your hair done at ULTA you are taking a big risk! It is not worth it.
First off let me say, I would have wrote this a lot sooner! But I’ve been working and taking care of a very sick dog who has cancer!
I’m very poor! I saved up for 5 months to be able to go to Ulta “pay top $” and get my hair done! January of 2013 I got a inch pixie cut! I started growing it out March 2013.. my hair wasn’t cut until I went in to Ulta! (not cut for 9 months give or take) at this point my hair was to my lips! I went in the night before to have a free consultation, I am a very detailed person.. the lady who was going to cut my hair said ” just so we’re on the same page you want to keep all of your length! you just want some layers, you want all over highlights, you want your basic color to be a natural black, and the highlights to be a bold blonde, you also want a thick chunk on the side of your head to be a bright turquoise… Is this correct?” yes that’s exactly what I want!! she said with our special right now that will be $150.00, $55.00 for the black all over color and your cut, $65 for all over highlights, and $30 for your bright turquoise…
I came in the morning of the cut and color, to make sure we’re on the same page we went over everything again! I was there for about 2 hours from check in to check out… when she turned me around I was so unhappy! I always cut and color my hair, I have for years! and for the first time in my life when I left I cried over my haircut!!! my haircut was nothing that we talked about, we didn’t only have one free consultation, we went over everything again before she got started! it’s hard to believe that lady has her beauty license! she completely hacked my hair 🙁 everything is completely uneven, there are tons of bald spots, what’s long on the right side is short on left side! the whole top of my hair is eyebrow length, no real layers anywhere, just massive chunks taken out, my 9 year old niece knows how to cut hair better than she did mine!!!!! and to make matters worse my all over highlights include 2 highlights on the left de of my head 2 on the right side of my head and one highlight on the back side of my head! and they were a medium to dark brown! they were not the bold blonde we agreed on… and my thick chunks of bright turquoise…………. turned out to be a half inch piece of hair ( not a thick chunk) down at the bottom of my hair ( where you can’t even see it at all) and last but not least… ITS DARK GREEN!!!! I shop at all to fill my hair supplies! this is totally uncalled for, and completely unacceptable! at checkout I told her I’m satisfied I was! she said I think you’re just in shock enjoy it for a little while! ? REALLY? and then she said she would have to charge me a dollar for my free consultation! ?? so practically in tears I left.. paying $151! I would never trust anyone again to cut my hair at ulta! but because I do shop there! I think I deserve a gift card or something!!! if you need a receipt I have it, if you need the employee’s name who cut my hair I have it, if you need pictures from the day I got my haircut I have it! and the icing on the cake was that even after paying $151 on my hair, I went to CVS the day after my haircut to buy blonde highlights and had to do it myself.. after all the highlights weren’t supposed to be brown they were supposed to be a bowl blonde… I would really appreciate someone from the company calling me I’m making a situation right please email me at my email address and I will then send my phone number so we can talk… I realize this is the beautician who did my hairs fault… but you are the companies who has employed her.. so ultimately it should be your responsibility to correct this .. Thank you God bless 🙁
I was shopping my first time at your ulta at the collections in Oxnard Ca. Soaking in your massive selections. Nobody greeted me which didnt set right with me but, was asked by a nice young lady if i needed any help. I was over by the salon looking at your clearance, when i overhear a woman reprimanding a young girl for not staying past her shift, the girl said i cant I’ll miss my bus, and the lady said “if you dont I’m going to write you up”. I turned to the girl who had asked me if i needed help and asked, is that your manager? She said yes.
For me I don’t know all that happen nor do i need to know, but being in retail management for over 25 years I can tell you, never should any reprimanding ever happen in front of the customers and yes there was a few of us that heard. I personally put my items back and decided not to do business with your company.—poor leadership
I had the worst experience ever while getting my hair done! Not only did they start my hair 30 minutes late – stating my appointment was at 4:00 when it was at 4:30 and I even got call reminder stating it was at 4:30 that day! She gave me a quote on my hair – on the phone she said it would be about 75.00 because color was already 25% off and I am a platinum member so I had 50% off a service which she would use for the haircut. When she quoted me in store she said “I can’t double dip” and it would be $120.00! The color itself was not terrible except my Roos were RED RED, and it was suppose to be a brunette with red tint. Then after the color she cut my hair, I asked for a trim and she took 1.5 in off!!! And then to top off this experience after she removed the cape I find hair dye on my shirt!!!! And the lady could have honestly cared less, not only did it ruin one shirt but two because it bled through!! After this experience I never want to set foot in your store again
Went to the store today just to get a feel and get some hair products for my curly hair, because I had an appointment on Saturday the 19th. When I ask the so called professional for some help she told me ” when I go to walmart do I ask the associate for help” I told that heifer of 25 yrs of non professional service “no” because I am going to Sally’s where I know I can get better customer service with professionalism. I never been to a store where I was treated with such a nasty attitude, this store is in Fayetteville, NC. They will never have to worry about me, my family or friends.
Went for a haircut, had a picture of a very short hairstyle. Kia the “salon mgr” asked me if I was sure that I wanted to cut my hair so short (it was rather long). She preceded to cut my hair in a bob with some very unfortunate mismatched bangs, while she was cutting my hair she talked about getting her truck out of the shop as soon as she was done. I felt she was in a hurry. When we were done I told her that the cut was not short like the picture I brought in. She told me to wear it for a few days and I could come back and she would “fix” it. She proceeded to ring me up I commented that the price was $36 dollars, while pointing to the advertisement hanging across the store, she said “no, since I’m the only one here and I’m a speciality hair stylist the price is $46 I guess I should have told you that before we started, people complain about that all the time.” I asked “if I come back for you to fix it how much will that cost $46?” she said “I’ll only charge you $12.00 to fix it.” Then she asked me if I wanted to add a tip! WHAT! Now I need to go to someone else to get the cut I wanted that she said she could do. I want my money back, who do I contact to receive a refund? I never complain I never write any complaint letters but this was to much. Please contact me at longduXXXXX@yahoo.com or my number 318 453 XXXXX
I love ulta as a store I have always had a good experience in the past however today was my first time using the facial services, the lady helping me helped me go behind this white wall to take my top off which I understand is customary for a facial however if your any average customer you watch me get a facial or take my top of for that matter which I thought odd for privacy reason, I am a manager at a retail chain so I understand customer service and how customers can be I really try my best to not be “one of those” customers…however when I was ready to get my facial I noticed a white sheet covering the seat I was going to sit in was covered with long hair..alot of long hair..i thought oh well shell surely change it..she then came in and asked me to have a seat I nicely pointed out there was hair all over the sheet she rung it out and put it back on the seat with hair still all over it! I was like Im sorry but do you please have another sheet she rolled her eyes at me grabbed another sheet from the closet behind her, I proceeded to sit because surley this one had to be clean being from the closet and all…so I sit down she raps me in it and I look down to see tons of huge long dark hair all over the sheet…I said I am soo sorry that’s discusting,,, the lady being irritated with me at this point made sure to point out she shares her seat with hair dressers so it was A)not her fault and B)nothing she can do about it….the 3rd sheet however seemed to be much cleaner and she proceeded with the facial with I may add was very nice and she did seem to know a lot about her job….at the end of the session she gave me some pointers on products etc…and then at checkout said I apologize, the blankets are bleached so the hair is clean! haha What?! …again she noted theres nothing really I can do about it..lol… really? cause im pretty sure every other salon ive ever been to Ive never run into such a disgusting problem… What kind of person wants to get a facial when they are rapped in someone elses hair?! Loved the facial hated to customer service
On March 26, 2014 I went into the Allen Park Michigan store. When I walked in the store none of the employees that was at the cash registers even acknowledged me. Never asked if they could help me find anything. ( By the way that was my 1st & last time ever going to a Ulta Beauty store) . I feel they were very rude and unprofessional. I walked around that store for 10 mintues and no 1 ever said a word to me. Even when I decided to place the items that I had come to purchase back and walked out they still never said anything. And to think I had just got off work and was excited to come to this store to see what all they carried and to purchase items that id been looking for, for a very long time. Hopefully there will be something done about the rude, unprofessional women that work there. Very displeased with my experience.
They really need to send someone to their new store in eureka ca. You won’t believe how bad the manager treats employees. The need to look into this. I thought it was just here but i see now that it is their trademark. Come to ulta where we treat good employees like crap and give all the hours to the bad ones.
couldnt agree more! was in a store in southerncalifornia and witnessed a manager telling employees off in a salon and complaining they were doing bad! COULDNT BELIEVE IT. note to self. stay away from the salon. esp if the managers are so unprofessional. poor employees!!!!!!!!!!!
I am an employee at Ulta (store 155) cerritos,ca
Once our new store manager started she began to only hire people she new back when she uses to work at Macy’s. I don’t think that’s fair for any other candidates who are probably just as good if not better. Secondly I have been at Ulta for 2 years and have yet to receive a 2nd review to hopefully get a raise, but I found out that she is paying someone else who has the exact same position as I do, who gets so many complaints, who has only been there 3 months, and who constantly complains about her job. I personally don’t appreciate how she runs this store. I know for fact this girl and the store manager are very good friends and that has alot to do with her pay. This is beyond unfair and I’m planning to look for another job where I will be appreciated
We have the same thing going on in the marina del Rey store one manager name bre has her best friend working there and she gets at lease 38hr a week where some ppl only get to work 4 hr a week that like not having a job no can live off of a paycheck like that but I quess croprate office for ulta can careless bout their employee concern everyone is not cut to be manager
I put a comment on Store # 470 and never got a reply back. So maybe writing to the Corporation something will happen. On Saturday March 22, 2014, I was in your store when a man came in with a Rottweiler dog! around 8pm. There was three of your employees behind the counter in the front of the store and NO ONE said anything! One of the ladies behind the counter said ” That’s my baby.” The other lady behind the counter said ” The dog?” and the first lady said ” Yes, that’s my dog”. As a customer since when did Ulta start letting animals inside a store.Let alone a Rottweiler. I Just feel like I should bring this up to someone’s attention because if the dog got loose the liability would have been costly. I feel this matter should be addressed A.S.A.P! Kindly check your Security cameras. Sadly I will not be shopping at this location anymore. I will let my friends and family know of this matter on my facebook account. -Bobbie
I had the worst experience I have ever had at any salon at Ulta salon service department. I had a great hairstylist that used a hair product that wasn’t compatible with my hair. I spent $110 on permanent color that faded in 1 week, striping my hair to what it looked like before the service. I called back 2 weeks after my visit and it took the manager 2-3 weeks to get back into contact with me for a redo or a refund. I spoke to employees everytime I called saying the manager had lost someone in the finally, I respectfully understood and told her to take her time. After I finally got a phone call from the manager, she told me she would call me back the same night if not tomorrow with more information, she never called back in days, and I had to call back, transfer to the salon services and spoke to the manager. She was very sour with me and had no respect to a returning customer. She told me a refund was not possible because it had been too long and she could only do a redo. I accepted and made an appointment. The appointment was rescheduled to the weekend for convenience for my family. A day before the appointment I call to reschedule because we were going to Florida for a whole day, speaking to an employee who said she would put me down for Monday instead of Sunday. I get a phone call and voicemail from the manager saying she wanted to speak to me, not mentioning anything about the salon. I get to my appointment at 10 am only for her to tell me since I rescheduled too many times she wanted to charge me again for the service that was never done. So I paid $110 dollars for nothing, thanks Ulta, I love your make up products but your managers are disgusting.
I have been a customer of Ulta for years , always shopping with your stores. I was so excited when Knoxville TN was opening a store locally and told All my friends how wonderful it was , even over it competition Sephora. Well it can honsy say I have never recieved help or polite customer service while in this store. The manager is awful as well. I keep thinking each time I go in it will be different… As of yesterday it is still awful! I went in to buy a concealer by NARS and bare minerals products. I had bought the NARS at sephora and didn’t realize Ulta didn’t carry it. While I walked around the cosmetics obviously looking for something I couldn’t find, three associates were chatting and NEVER offered to help me! When I went to ask if they had NARS they dtopprd chatting and looked at me as if I was bothering them and one said “no we don’t have NARS.” The attitude was awful! I wasn’t offered any help to maybe find something comparable….horrible customer service. I almost left and went on over to sephora but I thought I would go ahead and purchase the bare minerals. I asked for help, which I had to go hunt someone down , the manager and an associate. I said can I get some help, once again it was like I was an inconvenience to them!!!!! I asked for my makeup to be color matched on me, the associate wouldn’t do it!! She said oh no you don’t need that color I can tell by just looking! She would not assist me and color match! I can honestly say this is the worst Ulta I have ever been in and I choose to shop here for certain items instead of sephora, but this will not continue!! You need to clean house here and get folks who are helpful!
So I’ve been going back and forth with a woman in your Guest Services by the name of Debora, and she has still not presented me with a solution to my problem. You see, I got an Ulta rewards card back in late December, and I make sure that I present it EVERY SINGLE TIME I MAKE A PURCHASE. I make a purchase there at least twice a week since I work somewhere right next to one. Anyways, I had been curious as to why I hadn’t seen any rewards yet especially since they said I would receive an Ulta catalogue in the mail in February and my sister had already received hers two weeks ago. So I asked the lady at check out yesterday how many points I had and how come I haven’t seen any rewards yet and she told me I didn’t even have any points. And let me just say, I have spent AT LEAST $350 since I got my Ulta card. I contacted your Guest Services and the lady has basically brushed me off as best she can. I shouldn’t have to go through this much trouble to get those well deserved points. She said I only have 228 points on my account which is absolutely ridiculous. These are the purchases I have made since I got my Ulta card(and this isn’t even all of it just recalling the major purchases):
-Naked Palette
-Naked2 Palette
-Big Fatty Mascara by Urban Decay
-Estee Lauder Sensuous Nude 1.7floz
-Two bottles of Redken Anti Snap
-NYX Pore Filler
-Loreal Liquid Powder
-OPI 18k white gold top coat
-Two packages of those clip in hair extensions
-Lee Stafford Leave in Treatment stuff to help your hair grow
-Loreal Damage Erasing Balm
-A big stalk of gel nail polish Sally Hansen stuff I got on clearance for $3 each (probably about 5 or 6 of them)
-$6 eye shadow brush by RealTechniques
-Conair hair brush set
That’s seriously not even all of it I’m sure I just can’t remember it all off the top of my head. I will not settle for less than what I have earned. I am an extremely loyal customer and I will not stand being deprived of what I rightfully deserve.
I come to Ulta fairly regularly to find products that I am unable to find at other places. With that said, I came in to the Fairlakes store today knowing exactly what I was looking for. Upon entering the store, not one single sales rep greets me even after passing an aisle with multiple sales people gathered in. While I’m in the facial products aisle I hear a ladies voice speaking through a walkie talkie to one of the girls in the aisle directly next to the one I was in, saying to ‘watch out for the girl 3-4 aisles from the back wearing a black puffy coat and a backpack’ and some additional information was relayed that I could not hear. The young girl in the aisle in front of the one I was in then came to the aisle I was in, looked at me and spoke into her walkie talkie ‘okay I’m on it’ and walked away, again not making any conversation with a guest. I would never expect anyone to be treated this way, especially in Fairfax. I worked in retail during my undergraduate study and that is not how you handle any situation. I’m pissed that no one greeted me from start to finish and only because I’m dressed in yoga pants, down coat and long champ purse I look suspicious? Let me break it down for the incompetent and uneducated workers at the Fairlakes Ulta store, I wear suits Monday through Friday while in the office and pay more taxes annually than your salary. It is 31 degrees outside and I was not aware that going to a beauty store on a Sunday morning required wearing my barely there fitted Bikram yoga ensemble and tiny clutch. I am beyond appalled at the behavior of a company I actually enjoyed shopping at and will surely make all family and friends aware of the behavior, or rather lack there of, of the employees at this location. Great corporate training Ulta!
I’m going to try to make this short, and stay as calm as possible as I type out my complaint BEFORE I make my public posts on Face Book and Instagram… and various emails to different individuals…
I was in the Culver City store yesterday (2/6/14) inside the Fox Hills Mall (Westfield).
I went in there for the sole purpose of asking questions and maybe sampling a product from Benefit Cosmetics… I had been in the store several times before, and have used the salon services several times… my daughter and myself… so lets just say… I frequent ULTA pretty regularly… I’ve had minor issues with unfriendly employees… but nothing that I would complain about… you know you can tell when someone is TRYING to be friendly when they really don’t want to…
Anyway… I’m standing in the Benefit Cosmetics section… and there are 2 store employees about 10 feet away from me… chattering away… from what I could hear of the conversation, the young lady they were speaking to was interested in employment… they ended their conversation, and they proceeded to check items on the shelves…now maybe about 20 feet away… I have now been standing in the same spot for a good 10 minutes… and they are doing what they are doing… so…I began to walk around… and make my way over the THE OTHER SIDE of the make up display they are looking at….and they come around to my side where i’m now looking at lipstick… and are standing inches away from me… neither of them offer to help…. as I’m standing there a young (white) lady walks up, and they BOTH drop what they are doing and say… HELLO, MAY WE HELP YOU!!!!!
My daughter looks at me… I look at my daughter and we are both like WHAT THE HELL???!!! My daughter and I were standing in the same are for approximately 15 minutes and neither of the 2 ladies even blinked at us!!!!
So I say to my daughter… LETS GO!!!! But then I decide to stop and tell the young lady near the check out… I want the manager… I need to make a complaint… Lo and behold the manager walks over and she is ONE OF THE LADIES WHO COMPLETELY IGNORED MY DAUGHTER AND MYSELF!!!
I say to her… I have been standing over in the Benefit’s Cosmetic Section for appoximately 15 minutes and NO ONE offered to help me… but YOU were there along with another employee and you 2 were eager to help the young lady that just walked up… she said… oh she was interested in employement… I said…NO… I heard that whole conversation I mean the young lady who is over there NOW, she looked at me and said…. Oh… I didn’t see you!
I said… I’m standing FEET away from you and at one pont INCHES away from you, and YOU DIDN’T SEE ME????!?!??! The look on her face was priceless… and a look I’ve seen one too many times on the faces of the predjudice white folk in movies like ROSEWOOD…
She stood behind the counter… feet planted hands on the counter and looked at me sarcastically and said it again… I DIDN’T SEE YOU!!!
Me being African American and the young lady be Caucasian, did not help matters… like I said… after this complaint… I will make several posts and let the people know… NOT TO SHOP AT ULTA especially NOT THE ONE IN THE CULVER CITY AREA!!!
I will no spend another dime in ULTA, and I am going to make it a point that as many people as possible know not to spend their dimes in ULTA as well…
ONE PISSED OF EX CUSTOMER
To whom it may concern, Shopping in the Alta store in Orion Township March 29 2014 wanting to purchase some new makeup.Demo in store this day is smashbox makeup .Sat down to have makeup apply .The Tech wiped my face with a moist wipe.Then she proceeded to apply Photo finish and liquid Halo and blush with makeup brushes that I suspect were not sanitize propery. Sunday March 30 2014 notice a small red spot on my forehead .By Tuesday April 1, 2014 spot on forehead concerns me enough to make doctors appointment. I saw the doctor April 1,2014 at11:00.I was told I have a staph infection. Still waiting for infection to clear up.I will be seeing Doctor next week if the infection doesn’t look better. Thank you and look forward to hearing from you!
Well, where do I start? I am a very unsatisfied customer. I recieved a Christmas gift which happened to be two things from ulta adding up to $55.00. With the gift was included a gift reciept. A gift reciept not the original reciept a gift reciept! I never had ebough
Money to really shop at ulta so this was my first time recovering anything from that store. With that being said I decided to return the gift and decided to get something that I can use every day. So I go to the ulta store in Stuart Florida I’m the pineapple crove plaxa and asked for a gift card because I did not have time to shop at that moment. Mind you I had the gift reciept. So the lady by the name of Debbie starts doing the transaction and the little credit card computer for customer asked me $55.00, yes or no. So the lady says do not touch yes it will give the money back onto that persona credit card so I said oh ok. So then the lady leans over and reaches to the little screan in front of me and presses the yes button. At that point she say oh I’m sorry it went back on togge persons card. So I said what? That’s not right. I walked out with nothing and then I thought to myself go back in and so I did. I asked the same lady Debbie for a manager and she replied I am the manager. So I said well this is unacceptable you just took my chrisas gift and gave it back to the person who have it to me. That’s not right and she replied well I told you not to press the button, and I said, and I didn’t you did! She then said I know sorry, all I can do is call tht person and explain what I did, which was not good enough for me, and secondly when you bring in something with a gift reciept it should never be returned with cash or back on a persons card it’s a gift reciept. So I basically left very unhappy first time going there too and I called corporate , customer service and nothing, so now I’m here on this page. It’s just upsetting it was the one present I got for Christmas and ulta took it away from me and it’s not right ;(
I shop at the Burlington store a lot and never had a problem until
Today, I went in with my receipt and the lady have me a hard time asking where did I buy this, I said well I have the receipt it came from this store, she couldn’t locate the
Items that were currently on the receipt I had
Given her, she did not want to give my money back, then I had a separate item that I had purchased on another reciept and the same thing she could
Not locate it in the system
Although I had proof showing I had bought it from that store , as I was having a hard time
Another customer was having the same problem
Beside me.
My family spends a lot of money in the store only to be made feel as if we were a common criminal and didn’t purchase the items that were clearly on the receipt . As I as trying to return the unused and unwanted items my daughter was shopping for my items we normally purchase . After I was treated this way and seen that the other cashier was doing the same
To another customer,
My family will not spend another penny at ulta,
This was rude and uncalled for and I hope
That this is not ultas store policy to
Treat your
Loyal customers with NO respect , we spend our hard unearned money at your stores and to be disrespected like that was a disgrace and I am taken my bussiness elsewhere .
The Chattanooga location is the worst store I have ever been in. Nor will my family members visit the store. Very racial profiling and don’t consider to help blacks as if GOD didn’t make black people. Shut this store DOWN!!!!! Poor skills to interact with other races! Why don’t this corporate office do some investigating because we will and put this company on blast.
To Whom it May concern:
I have been visiting Ulta for about 3 years. The first year I would occasionally stop into the store if I was in the Orland Park, Il. area. I didn’t visit as much due to the discomfort of the atmosphere. Sales clerk were not so friendly and barely offered assistance. When I had questions about products for my ethnicity, associates seem to be uncertain. The last two years have gotten somewhat better. A few associates are friendly with smiles and also willing to try to answer any questions. I recently started getting facials and enjoyed Jeff, but he is no longer employed. I think Stacey, the store manager is great. She’s on the floor monitoring, answering questions, and will get someone to assist. There has been improvement, but It still needs more. Sometimes staff at registers are not so friendly and may not tell a few customers such as myself about special offers, gifts, etc. Along with making a few exceptions when large purchases are made. I just had an experience at Ulta in Orland Park when I asked for a free tote bag when making a large purchase. Associates need to make exceptions, sometimes, when customers are regulars and spend large amounts of money. Yes, the coupons are great and help save money, but make exceptions, sometimes with the gifts, especially if they aren’t costly.
I have been an Ulta customer for a long time whose already obtained platinum status through 2018. Im becoming more and more disappointed with the pricing of the products Ulta offers. Even though you offer some specials and coupons I find they are not enough. Lately I’ve found better prices from companies on line. It is frustrating because I’d rather get it at Ulta but the times are what they are and I need the best pricing available.
I would also like to tell you about the checkout experience at Ulta in Gurnee, IL This has happened more than a few times. I was in line to check out there was a long line of customers at lunchtime and only one cashier. The cashier had to be asked to call for help she informed us that she was the only one because everyone was at lunch. This
Also happens at this store when they have special make up events like 21 days. I understand you want to make the sales but what about the customers who want to purchase they products after they should be catered to also. This is just poor management.