Turo.Com Corporate Office - Corporate Office HQ

Turo.Com Corporate Office

How would you rate your experience with Turo.Com ?

[Total: 4    Average: 1.5/5]

Turo.Com Corporate Office Address

Turo, Inc.
667 Mission Street4th Floor
San Francisco, California 94105

Contact Turo.Com

Phone Number: (415) 335-7177
Fax Number:
Website: https://turo.com/
Email: Email Turo.Com

Turo.Com Facts

Founder: Shelby Clark, Nabeel Al-Kady and Tara Reeves
Date Founded: 2009
Founding Location: Boston, Massachusetts
Number of Employees: 110

Turo.Com Executives

CEO: Andre Haddad
CFO: Shelby Clark
COO: Alex Benn

Turo.Com History

Turo 2

Harvard Business School classmates Shelby Clark, Nabeel Al-Kad, and Tara Reeves were impressed by the business models they saw at Airbnb and eBay. They believed that they could accomplish something similar with cars, using the same basic peer-to-peer model. Founded in 2009, the company was originally named RelayRides. Later, the decision was made to renamed itself Turo in 2015.

Turo teamed with GM and their OnStar program to enable owners to unlock their vehicles using their smartphones. Although this was later discontinued, it was just the start for Turo to enable clients to work together.

Turo offers more than 800 makes and models of vehicles. Owners offer their cars, sometimes including delivery, in more than 2,500 cities and 300 airports across the U.S., Canada, and the United Kingdom. Turo 4

Unlike other car rental agencies, Turo does not own the vehicles, nor does it perform maintenance. Turo simply provides the platform by which customers and car owners can connect.

People who wish to generate income from their vehicles while they’re not being used can register the cars with Turo online to be rented by other Turo members. The car owner states the time and place where the car will be available. A client wishing to rent the car reserves a specific time slot for the car online and pays for the amount of time they signed up for. Car owners can set their own prices or use Turo’s dynamic pricing suggestions. The company takes 25% of the sale. In most cases, renters pay approximately 35 percent less on average than a traditional rental car company.

Turo covers vehicles with up to $1 million of liability insurance to protect car owners against lawsuits for injuries and property damage. All renters are also screened for safety. Cars must have less than 130,000 miles and be a 2005 model or newer to be listed on the site, although there are a few exceptions allowed, such as listings for antique cars. Turo 3

In 2015, Forbes listed Turo as #14 on their list of “Hottest On-Demand Startups. Headquarters are located in San Francisco, California.

turo 1


Turo.Com FAQs

Question 1: What is the phone number for Turo.Com?
Answer 1: The phone number for Turo.Com is (415) 335-7177.

Question 2: Who is the CEO of Turo.Com?
Answer 2: The CEO of Turo.Com is Andre Haddad.

Question 3: Who founded Turo.Com?
Answer 3: Turo.Com was founded by Shelby Clark, Nabeel Al-Kady and Tara Reeves in 2009.

{ 8 comments… read them below or add one }

Lorenzo Moreno September 13, 2019 at 12:09 pm

A ridiculously amount charged to my account!!!😡


Mubbashar Hassan February 3, 2019 at 2:45 am

This a fraud company & have not good insurance to run business. Mu truck is lost & nothing is being done . I rented 4 times & made few hundred dollars & lost my 40K vehicle . Intact insurance called me and refused to honor claim . It is not covered. Get ready for legal action now. It is enough.


Mubbashar Hassan February 3, 2019 at 2:35 am

Its almost two weeks now since I have lost my truck after renting through Turo. Customer service agents & others are not taking this case seriously & insurance company has refused to help with my truck. I request you to take appropriate actions to recover my truck immediately. Your staff has very ruthless behavior and have not shown any progress so for. Why you are running this business if you don’t have proper insurance in Canada. I will take this case to Social & electronic media early next week. Nobody from your departments bothered to call me back with any progress or updates. This is the way you wan to run a business ????


Patrick August 22, 2018 at 5:57 pm

I rented one time from Turo in Denver last week. The owner was really nice and helpful and accommodating.

I underestimated the traffic in Dennver and it caused me to retunr my car one hour late. Then it took 10 minutes to photograph the car in the dark and then put the lockbox on the door handle of the car.

The owner told me he would not be there to receive the car and to just park at the address and it would be fine.

TURO chraged me $100 dollars for the one hour late (they said I was 1+ hours due to the processing I had to do once returned) and a $25.00 “administration fee”. This was a 2 day rental of a car that was extremely dented.

I had three email exchanges and finally received a phone call conversation with a customer disspassionate customer service person who claimed she could do nothing. I insisted on speakign to a supervisor or manager. She said she would forward my claim to her superior and I would hear from them., She sent me an email saying the same.

I never heard from Turo and they closed my ticket.

I believe this company is a scam and so poorly run that it deserves to go under and suffer from class action suits. I will never rent from them again and I am posting on all social media to post what a bad company they are and how non customer friendly they are. Rent fro m the airport, even if it costs more, they will never gouge you like Turo is designed to.



Eric July 9, 2018 at 2:15 pm

Luis refused to transfer me to his supervisor saying “that isn’t how we do things” and I said wel I am unhappy with your service and want to speak to your supervjsor and be continued to refuse to transfer me again and again!


Nikayla Divus June 28, 2018 at 2:17 am

I have had no problems prior and been renting for months. Suddenly I am in verification hell and emailed, text, sent doXXXXents over 50 times and chatted for 3 DAYS now. I was TOLD my hold was remove, but still not and I had to spend money on uber and lyft. There is absolutely no customer support. I am trying to reach Andre Hadad because this is so wrong. I read consumers affairs and was horrified this has happened to other people who have spent thousands with this company like I have for months.


Nikayla Divus June 28, 2018 at 2:11 am

I am completely disgusted with the lack of customer service. I have spent thousands of dollars with Turo and cannot get my issue resolved with efficiency. I have spent 3 days and countless hours contacting Turo still no resolve just the run around.


Andrea Dawson April 17, 2018 at 2:12 pm

We have been on hold for over an hour because I requested to speak with someone in corporate !!! We were rented a faulty car with pre existing issues and it didn’t even make it back to our home ! The owner didn’t tell us the car just got back from the shop we found out it had transmission problems . David Venezuela( claims specialist) has yet to get back to us and Michael Scott from Atlanta Georgia was the owner that rented us the faulty vehicle in which the vehicle has been suspended but the owner is still allowed to lease cars after he leased us a car without thouroughly checking it . He rented us a car the day he got it back from the shop. My husband is in the military and he had just gotten off orders he rented this car so we can go on our anniversary which was on the 6th . All we want is our refund back . Please give us a call 770576XXXXX


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