Sportsman’s Warehouse was founded by Bill Hayes in 1986 in Midvale, Utah. The company sells clothing, footwear, and gear which caters to sports-minded people with interests in hunting, shooting, ammo and reloading, camping, fishing, and other outdoor recreational activities.
The company filed for bankruptcy in March of 2011 and emerged from chapter 11 later that same year.
Zack’s and other accounting firms are bullish on buying stock in the company, noting that they have made favorable changes to the company in the past 18 months. Time notes that Cabela’s, Bass Pro Shops (which owns Cabela’s) and Sportsman’s Warehouse are the last remaining sports retailers that are willing to sell firearms.
The company currently has 88 locations, but will soon open more after acquiring several of Dick’s Field and Stream stores in September 2019.
Since Dick’s Sporting Goods has dropped their firearm and ammo section, stores such as Sportsman’s Warehouse has found this to be a boon to their sale of firearm’s.
Sportsman’s Warehouse is publicly traded on the NASDAQ under the ticker symbol: SPWH. Headquarters are located in Midvale, Utah.
Sportsman's Warehouse
Sportsman’s Warehouse was founded by Bill Hayes in 1986 in Midvale, Utah. The company sells clothing, footwear, and gear which caters to sports-minded people with interests in hunting, shooting, ammo and reloading, camping, fishing, and other outdoor recreational activities.
The company filed for bankruptcy in March of 2011 and emerged from chapter 11 later that same year.
History
Zack’s and other accounting firms are bullish on buying stock in the company, noting that they have made favorable changes to the company in the past 18 months. Time notes that Cabela’s, Bass Pro Shops (which owns Cabela’s) and Sportsman’s Warehouse are the last remaining sports retailers that are willing to sell firearms.
The company currently has 88 locations, but will soon open more after acquiring several of Dick’s Field and Stream stores in September 2019.
Since Dick’s Sporting Goods has dropped their firearm and ammo section, stores such as Sportsman’s Warehouse has found this to be a boon to their sale of firearm’s.
Sportsman’s Warehouse is publicly traded on the NASDAQ under the ticker symbol: SPWH. Headquarters are located in Midvale, Utah.
associate in Grand jct colo wouldn’t get away from stuffing her face near the footwear dept.To help my husband find shoes .She was from the footwaer dept. and what was she doing eating on the retail floor
I went in to local Sportsman’s office this last weekend to purchase Christmas gifts (Albuquerque, NM). As I walked into the store, something struck me as odd: few were wearing masks, including employees. First, we have a state-wide mandate that people must wear masks in public, indoor spaces regardless of vaccination status. Secondly, we are experiencing yet another surge fueled by irresponsible behavior. I walked right out of that store and went elsewhere for gifts and I will never set foot in another Sportsman’s store. This shows me your callous disregard for the health of your customers and staff.
James
Prescott, AZ 86305
USA
December 9, 2020
ATTN: Senior Management, Human Resources, Customer Relations
Sportsman’s Warehouse Inc.
7035 South High Tech Drive Midvale, Utah 84047
USA
RE: “Scott Tailor” Bad Employee Behavior, Withholding Pre-Paid Merchandise Without Cause, Eviction from Store Without Cause.
Store Location: Sportsman’s Warehouse – 1761 E, AZ-69 No.26, Prescott, AZ 86301
To Whom It May Concern:
(event recap)
I went to Sportsman’s Warehouse in Prescott, Arizona, to pick up a “pre-paid” part for a firearm. I produced all the required personal identification which included a current Arizona State Driver’s License, a CCW (concealed weapons permit), and the credit card that was used to make the online purchase, per store policy.
The employee asked for further identification. His name was “Scott Tailor”. He was very authoritative, rude, abrupt, and demanding. Patiently, I produced additional credit cards which also had my name and local address. The employee noticed that I had a Hawaii State golf card in my wallet and asked me for it (wrong). I produced it. The employee asked if I was a resident of Arizona. I said that I was as evidenced by my Arizona Driver’s License, CCW permit, and if he cared to look it up, a long history of purchases at the Prescott Sportsman’s Warehouse.
“Scott Tailor” asked me why I had a Hawaii State Golf ID. (this has nothing to do with picking up my prepaid merchandise). Again, (yet losing patience at his belligerent attitude), I stated that I have family in Hawaii and I use the Hawaii State Golf ID so that I can get better golf green fee rates instead of a high tourist rate. At further rudeness from him, I mentioned that if there was a problem picking up my prepaid merchandise, to cancel the sale and refund me in full, and it would be my last purchase at any Sportsman’s Warehouse. “Scott Tailor” said, “that would be fine by me”.
At this point, an older fellow sales person that has helped me many times in the past interceded and said that he knew who I was and my ID’s were more than enough and he would take care of processing my “prepaid” sale. That was fine with me and I was glad for it. But, this nice employee of Sportsman’s Warehouse was soon to be interrupted.
After waiting for a while as the other employee was helping me (great!), “Scott Tailor” approached me from across the counter and said that he would like to speak to me at the end of the counter. Here, he confronted me aggressively and asked if I was confrontational with him. As he is much younger than my grandchildren, I said that I was too old for that sort of thing but, as he had asked, felt I should point out that he was rude, pushy (bully), and confrontational and that it was not a good way to treat people in the long run of life.
At this point, “Scott Tailor” told me, “I’m sorry you feel that way. I’m cancelling your sale and you need to exit the store.” Speechless, I left.
My main points of contention, and further notes:
1. I went to Sportsman’s Warehouse to pick up “prepaid merchandise”.
2. I produced more than enough ID and documents required by law and store policy.
3. An employee, “Scott Tailor”, took it upon himself to cancel my sale.
4. An employee, “Scott Tailor”, told me to exit the store for doing nothing.
5. I have 3 fellow senior retirees and residents of Prescott, that were present with me at that time and witnessed the event.
As a retired and somewhat successful businessman and owner of many businesses, I think it irresponsible of myself and not in the best interests of the Sportsman’s Warehouse Company, if I did not take the time and effort to bring this unfortunate employee/customer event to your attention.
Thank you for your consideration
jim
CC: Jon Kauffmann (Prescott, AZ store manager), Sportsman’s Warehouse Corporate – UT, Sportsman’s Warehouse HR, Sportsman’s Warehouse Customer Relations – UT.
On 7/6/2020 I bought an item able for pick up. (Sig sauer m18) for $704.00. Passing up on one in the area as I live 250 miles from the Mesa AZ store. I called the store to purchase 2 more items that evening 1 magazine and holster. The girl who answered the phone said that she would not transfer me to the gun desk I would need to come in if I wished to speak with someone. I explained that I lived 4 hours away. She rudly told me that I can speak with them tomorrow when I pick up my gun then hung up on me. I called back and she snapped at me saying she already told me that she would not transfer me and hung up again. The next day I waited for my email to go get my purchased item. I had to be on the road by 9AM for the 8 hour turn around trip. I still had heard nothing about the pick up time even though the site said available the day I purchased. At noon and half way there I called my local Flagstaff store and the store manager got on the case for me since no one at the Greenfield store would answer any of my questions. She promptly called me back to inform me that there was no gun waiting for me, it had been sold to someone else and mine was being delivered from the warehouse but she did not know when it would arrive. I turned the car around and started back home. Finally at 3 PM I was able to get a hold of Hannah at the mesa store. Who then informed me that there was no gun at all. Not at any other store or in the warehouse. She could care less that the day before one of her employees was extremely rude to a customer that had just spent $700.00 with your company and was planning on dropping another $200.00 in person. She assured me that my card was not charged and canceled the order. The following morning I looked at my bank account and the money was still pending. I called the Mesa store to see why it was still on my account. Steve the Store manager was not available a gentleman informed me he was the manager on duty. I explained the entire situation to him. I had until 5 PM that day to put money down on the same gun with a local dealer in the Flagstaff area. He was very short with me and while telling him my dilemma he just said do you want the 800 number or not? I took the number and called customer service. There I was told that nothing could be done the money would be pending for 10 days. No where on your site does it state that information. I have now lost out on this gun 3 times because of your store. Treated extremely rudely and no answer back from anyone. The girl at customer service said that Andre would call me back in 30 mins. That was 2 days ago and nothing. The money still pending. I will now have nothing for my 15 year anniversary to gift my Veteran husband his wish. He spent most of his career with the 1-506 101st Airborne at Ft Campbell. 1 year after he retired the Army switch to this gun as their new service Pistol and 101st was the first post to receive them. He has spoken often about it and how he wished we had the extra money to buy one. I have been socking small amounts away for the last year to surprise him with the only thing he has really wanted for himself. I fight back the tears in my eyes as I write this to you because my heart breaks from the disappointment of a wife who has let her hero down. I worked hard for every dollar I handed over to your company and was treated so very poorly by those employed to represent it. We have purchased every single gun we own from you and have been loyal customers since 2006 for all our outdoor gear. You still have my money tied up and not one person has apologized, tried to make it right or attempted to offer any solution for your company’s mistake. I will be left empty handed on our upcoming landmark anniversary. 8 deployments as a combat medic with one of the most decorated units in Army history. In his 20 year career he has lost 72 of his brothers. Rarely does my husband smile these days and I just wanted to make him smile. I will give you 24 hours to respond with a solution or my money back in my account before I do what Military wives do best. We gossip. As a 15 year member of the FRG and a member of 62 seperate social media groups I will put my story out there. We band together when done wrong and word of mouth is the best and worst advertising for a company. I even reached out to corporate and left 2 messages to no avail. 62 sites will be 162 by the weekend and double that by mid week. This will go nation wide as we were Stationed at Benning and Bragg as well. It will cross branches too. Every branch LOVES “Doc” THEY ALL protect him. It is sad it has come to this but I have been left with no recourse since no one at your company seems to think we are important enough to deal with
D. DeKneef
I made an online order for a Glock Apr. 23. It still says pending shipment under the order status. I’ve sent 4 emails and made nearly a dozen phone calls to the store and customer service. None of the emails were responded to and each phone call has had the same result. No one knows what the Status of my order is or where it went. At the end of each phone call I’m am promised a return call the following day but that never happens. Please help.
Been trying to buy an smg 45 for almost 2 weeks now. Ordered one online and kept getting lied to by customer service about when it would ship so I cancelled the order and was going to buy one of the two that the crescent springs store had but they sold them before my money was refunded. Lexington store has the one that I originally ordered but I can’t buy it yet because the systems are down to receive new guns or at least that’s what they are telling me with no idea when the system will be back up. Apparently this is also delaying a lot of other customers from getting guns they ordered. What is sportsman’s warehouse doing to fix this problem? Most customer service people that do answer the phone are working from home with no clue what is going on with your company.
I have my gun now. Thank you Theresa, Will Jackson, and anyone else that helped resolve my issue.
On Tuesday April 14 2020 i ordered an air rifle with the bold promise of, “Delivered by tomorrow”! , so i placed and paid for my order. the website then disappeared and left me with no order confirmation nor email to such. Wednesday i called customer service. gave up after ridiculously long hold time. Sent email with concerns and complaint with the directive to cancel my order and restore the charge back to my credit card. Got nothing but a canned response with “we will contact you asap” and yadda yadda yadda!! no response so, Called customer service early this morning, April 17 2020, and waited it out for close to half an hour. Found out the product was out on the UPS truck and would be delivered by end of day. Well thats just peachy since i am traveling to my daughters out of state and wont be home for 3 days! I must now find someone who can secure my delivery for me until my return or leave it on my front porch for someone to walk off with ! The customer rep told me of the numerous complaints the same as mine and that it was out of her hands which i totally understand so i got the number to corporate from her and called. they WON’T answer their phones !! I just hope this review gets the attention of someone up the ladder !! From now on its Cabella’s for me !!
OK folks everybody bitches and complains online now its my turn, This does not really reflect on the employees nor the service but of the vendor holding their credit card services. This started when applying for a credit card to save 50 bucks on a 1500 dollar item. Filled out a app on the supplied note book and after hitting submit it said That it had timed out. (I am old and I read everything I sign) I then filled out and resubmitted the app. it too said that it had timed out. We then walked to the front counter where I filled it out on a different notebook and it also had time out, I could now fill it out in my sleep. It was then suggested that I go to back to the gun counter and enter info on the main computer. This time I declined 3 times was enough. The manager was called over told I was ready to make a purchase but I still wanted the 50 dollars off. I had tried to play the game but the credit card vendors machines would not work. I was told that they had no control and could not give me a additional amount off. At that time I left not buying the item and purchased elsewhere.
A week or two later I received a credit alert saying I had a new account opened in my name on a Friday this happened today on a Saturday. Not having any information but the name of the bank (ComenityCapitalBank) and a partial account number I did a search on the internet. Nothing but BAD reviews about this bank. I did not want to contact them because of the bad reviews. The only account I had tried to open was 2 weeks earlier at Sportsmans. I called and was told that this was the bank their credit card was with. I asked for the manager Amy who I talked to when trying to make the purchase. She was able to provide me with a phone number for the bank. I was able to cancel the card that was issued, after I was told the app had timed out. When talking to the supervisor I expressed a concern that if I got a card 2 weeks after applying am I going to receive 2 other cards. He said no but we’ll see.
So this story boils down to DO NOT USE OR APPLY for a credit card at sportsmans you too may spent hours filling out forms and then trying to resolve issues. Sportmans can find another vendor I’m sure.
I was excited to pick up my gun today and your associate, Jwas beyond rude. I don’t want him to get a commission from my purchase because had I met him when purchasing I would have never bought a gun from this place.
I’ve never been treated so disrespectfully in my entire life. When I first approached the counter I smiled and waited for him to finish his conversation with the other costumers and he stopped and looked at me and said “hi”, I said, “hi, I’m here to pick up an order” and he replied “don’t tell me what to do, I’ll be with you in a minute.” I figured he must have been joking so I continued to stand and wait for him to finish and he once or twice stopped and looked at me and said “I’m almost finished” I told him I was fine waiting and eventually he turned and asked for my name. I gave him my name and he went in the back to get my order. He wouldn’t let me even hold the gun until I filled out some paper work.
He then started to ask me questions about whether I love the country and began to question my patriotism which was none of his business in the first place. I could have been a female veteran for all he knew. I told him that I love my country while filling out the form.
Well when the ATF form asked about immigration status I noticed that someone from another country who came legally could potentially purchase. I asked if a green card holder could purchase and he asked if I was referring to my husband which I confirmed and he said he wouldn’t sell one to my husband because he is not a citizen. I wasn’t offended initially because I don’t believe it’s right to force someone to sell to someone else. But he kept pushing the issue and knowing that my husband is a Korean national he began telling me about his experiences in Vietnam and continually used racial slurs referring to people of asian dissent.
My husband is a good, law abiding legal resident. I’m a lawyer. We both love our country and I’m just trying to protect myself and my family. I don’t need to explain that to some jerk who treats me like a second class citizen upon first introduction.
Finally, when I went to pay the $7.50 for the background check and to purchase some ammo, the associate behind the counter ran up the bill wrong and charged me double tax. I explained what was going on and the associate tried to fix it. Meanwhile, the gun associate was standing beside me and kept pressuring me to move things along. I was annoyed by both his behavior and the situation at that point.
I want an apology and I want to know whether this is representative of Sportsman’s Warehouse’s policies, also I don’t want that associate to receive any type of commission for a gun I purchased on my own online. Especially after the way I was treated today, I don’t believe I will ever come back to a sportsman’s warehouse.
At 5’4″, I am utterly fed up with people like you discriminating against me because of my size. NOTHING suitable for me in a SMALL. I needed (need) a coat and basic long john bottoms. You invariably assume that everyone who comes in is a big goober, so why bother with the short guys, right?
Well, it’ll be a cold day in hell before I ever waste any time (or MONEY) in any of your stores again. You are wrong.
Sincerely (pissed),
Gary Schooley
On August 3rd I pre-ordered your Winchester Golden Spike 150th Anniversary Model order Confirmation #9046889926. At that time your system stated the rifle would be able to be picked up in 5-7 working days and I still have not received the rifle. During this two month wait I receive an email weekly stating the rifle is back in stock? I have complained to your customer service department repeatedly. Sportsman’s Warehouse continues to claim “Your item is back in stock” and yet you cannot deliver. This is a very unethical and dishonest practice trying to boost your sales with lies. Finally your customer service department committed to a mid-September date for delivery. Well I recently called to make another complaint as we reached the end of September. Now there is no commit date they have no idea when they can deliver and yet the “Your item is back in stock” emails continue to pour in. The whole while your customer service team continues to point fingers at Winchester. Winchester is NOT sending weekly emails claiming “Your item is back in stock.” I had two daughters who worked for Sportsman’s Warehouse and I have been a loyal customer throughout the years. You make it extremely difficult to remain a customer. I will be looking elsewhere for all my future outdoor purchases.
I am heart-sick to discover that your stores, Sportsman Wearhouse, is advertising a Springfield Saint 5.56 Rifle for sale in 8 cities in AZ. This rifle is a semi-automatic with magazines that shoot anywhere from 15 to 30 rounds (depending on the size of the magazine) as fast as you can pull the trigger. The sale begins Friday 8/9 – 8/25. These guns are not for hunting. These guns are for killing, killing people. And you are advertizing this killing machine just a few days after the third shooting massacre in our country. God help America!
They can and are used for hunting!!
I was at your store and Delta market Lansing Michigan may 31st 5:19 PM before that I would like you to look up all of your pictures of me being harassed in your store feeling like a second class citizen I was trying to take care of it and unbelievable the humility that I got . They had at least 6 to 8 employee surrounding me at 1 time crossing A-line at the door and I’m trying to take care of this I’ve never been harassed like this advert I walk without my shoes 90% of my life on real my lawyers probly be calling you .
I’ve been trying to buy cci primers at SW for about six weeks now. No luck.
The staff has no idea why they aren’t receiving any and don’t know when the
situation will improve. I guess I won’t try any longer. I’ll save up and buy enough online elsewhere to make paying the hazmat charge less painful.
I have recently bought a Sun Dolphin Boat from the Farmington New Mexico Branch. I have tried to get this Boat Registered so that I may be able to get it on the Water. But as Sports Men has lost there Dealer Code which will not allow me to get this Boat Registered. I have tried for Three weeks to get this Completed with no Luck at all. This has not been a very pleasant Sale from Sports Men. This has been a very Bad sale or purchase on my Part. What can be done in order to get this issue resolved? As large as the Company is why is this allowed to Happen to a Paying Customer?????
Went to your store in Silverdale Wa. to purchase a hand gun. Filled out the background check paper work, waited the required 10 business days per state law. Went to pickup gun; store would not sell it to me as my background check had no come back. I stated the state law to them but manager said we follow the Brady law. Brady law ids 5 business days. Then he said it was company policy. What is going on????
Ship store to store needs to be reevaluated and placed back in effect this is ridiculous. All that needed to be done for my purchase was this. I could easily go to my store in my state to pick it up but the other store out of state cant send it to my store. Unbelievable!
Im very dissatisfied with sportsmans. I wanted an item that is not in stock or no longer available online so i contacted customer service to see if they could find it for me they could not and told me if i find it in any store i need to contact the store directly. I found the item i wanted and contacted them they wrre really great and told me they needed to to see what they coild do to get it to me since i live a different state and the only one left anywhere in the whole USA was in store ONLY. After waiting a day or so they called me to inform me they couldnt ship it to my store but could ship it to my house. The only way to that wasfor me to fork over another $30 to pay for the shipping. Completely disappojnted i dont have another $30 to pay for shipping when if it were available online it would be ship to store free apparently they canceled store to store shipping. Not happy and very disgusted thst after contacting customer service to speak to them they wouldnt waivethe shipping or anything and basicallu told me there was nothing more they could do. Really waive the shipping since its the last item available would of been appreciated since its not my fault they camceled the store to store shipping not me! Should not have to pay more!
On Monday I went to your Vancouver store to see if your guys could help me with my AR15. I was told that Camen works on AR15’s but he was off and would’nt be back untill Tuesday. At the very least I bought the last magazine release button they had and told them I would be back.
I returned on Tuesday with my rifle and the new button I bought. My AR15 is California compliant and and it has a magazine release button on it that is locked and you need to push the release button in the middle to release the magazine. I talked with Camen and he took the upper receiver off the lower and was attempting to remove the magazine releash button. He tryed everything he could to get it off but couldn’t. He worked on it for an hour and in the end couldn’t get it off. Apparnetly you need a special tool to get it off which he didn’t have. He called anothe gun repair store and gave me their address and I decided to go there and see if they could help.
After they looked at they told me that because it was a California law they don’t generally run into that problem and couldn’t help me. So when I got home I looked online and foumd a gunsmith in Vancouver and called them. I made an appointment to bring it in today. I went in today and talked them about the install. The gunsmith looked at it and saidthe top of the screw was to bent up that his tool couldn’t grab it enough to get it out. He would have to drill it out and maybe retap it to put back on a new one. I gave him the new release button and told him to go ahead and fix it which I now will have to pay for. Had Camen not done anything all it would have cost me was $25.00 to unscrew the old part and screw in the new one. I also will have to leave it there for a few days and drive back to get it later.
I understand that your guys want to help but if they can’t they should just say so like the other shop did. So please let me know how we can handle this.
Thanks,
Pat Zurek
562-843-XXXX
I attempted to purchase an item at the Silverdale Washington store and when it rang up at a different price than was clearly marked on the item they refused to sell it to me. It’s not my fault they mispriced it, but they acted like I was trying to get away with something. I’m very disappointed that I was treated poorly and that they would not honor the priced as marked on the item.
My daughter, a bi-racial person, applied for a job in the Moses Lake, WA store and was turned down because of her color.
Why do you discriminate?
Did somebody at the store actually say, “We can’t hire you because you’re (insert ethnicity here)? If not, then why do you assume that’s the reason she didn’t get hired? Is it possibly that she was not the best qualified? Is it possible that her personality wasn’t compatible with the position? Maybe she didn’t dress professionally? Maybe she needs to work on her interview skills? There’s a plethora of reasons other than race that might have played a part in her not being hired. Face it and quit using race as the go-to excuse.
(p.s. I’ve interviewed and hired hundreds of people of all races.)