Cabela’s was founded in 1961 by Richard N. Cabela as a mail order company.
In 1963, Cabela’s mailed their first catalog.
In 1970, the first location was opened in Sidney, Nebraska.
During the 80s, the company expanded their product offerings, including new products such as Gore-Tex and Leatherman.
In 1991, the company opened its first signature showroom in Sidney.
In 2004, Cabela’s went public and has expanded its retail store locations since that time.
Today, there are 35 Cabela’s showrooms in the US and 3 in Canada. Cabela’s corporate office is still located in Sidney, NE.
In October of 2016, Bass Pro Shops purchased Cabela’s for $5.5 billion. This is the 5th largest merger in the history of the US.
It is unknown at this time if all Cabela’s stores will be rebranded as Bass Pro Shops. Cabela’s credit card holders, however, will be able to use their cards at Bass Pro Shops.
January 16, 2021
To whom this may concern,
My name is Rachael Adams, Advancement Chair of Troop 1401, within the Lakeland District of the Boy Scouts of America. I am proud to inform you of one of our scouts and my son, Matthew Craighton, who has been a member of troop 1401 for the last eight years, has achieved the rank of Eagle Scout, Scouting’s highest rank on January 16th, 2021.
Matthew’s Eagle Project was to build a kiosk for a Chimney Swift tower out at Lime Creek Nature Center in Mason City, Iowa. He had to build the kiosk plus create the information poster that went within the kiosk.
In the near future we will be conducting his Eagle Court of Honor. Would you please be so kind as to send this worthy Eagle Scout a letter of congratulations, along with any other items you wish to be presented to him during his Court of Honor? We will see that it is presented to Matthew as a permanent reminder of the importance of his accomplishments. I am sure that Matthew will be proud to receive an acknowledgement from you.
In order that we might compile all of his recognition letters/certificates/items into a special presentation album, we would appreciate if you would send your correspondence to:
Matthew Craighton
℅ Rachael Adams
124 26th ST SW
Mason City, Iowa 50401
Matthew’s steady, persistent progress through the ranks to achieve this prestigious award demonstrates his determination to prepare himself for the meaningful. Productive role in society and the military as he is a member of the Iowa National Guard. His exemplary performance in Scouting will serve as a beacon to those Scouts who follow him.
Thank you very much for taking time from your extremely busy work schedule to help this community and this unit recognize the personal achievement and service to Eagle Scout Matthew Craighton.
Yours in Scouting,
Rachael Adams
Advancement Chairman
Troop 1401
I have been trying to place an order over the phone due to the coronavirus, but to no avail. I have been on hold waiting to place an order for over 2 hours. Still no connection with a real person. What is happening.
I purchased a firearm, after finally being delivered to the store I went in to fill out for background check. Law says after 3 days a dealer can legally sell and transfer to purchaser. I have been waiting since Monday which today is Friday and they are telling me there is no time limit for NICS to respond which is false. So now I’m still waiting to pick up my purchase. I warn other consumers to not purchase or patronize cabela stores. They have noone that takes responsibility and works with consumers.
I am a FFL. You are corrent about the three days, federally, but each state may have other laws in place. Sadly some companies take the safe path and will not transfer without the “official Proceed. The Law states that they “may proceed” A licensed body can proceed if they wish too, we are under no jurisdiction to HAVE to proceed.
I have been trying to get your Sales team to stop emailing me their crap for 3 Months! I keep getting a response “the email is queued up weeks in advance”, which I DON”T CARE. I have filed and FCC complaint, As of today I am canceling my credit with you as it seems the only way to get rid of this crap is to remove all association with your company.
Since contacting your office and a representative stated they would reach out to the sales team to have them cease the incessant spam, I have received three more of your garbage. Who can actually get your company to desist in clogging my inbox with your garbage.
Today Walmart announced that they would quit selling 2.23 cal and 5.67 NATO rounds, as well as handgun ammo due to recent shootings. Dicks stopped selling assault style weapons some time ago. Do you think a hunter needs an AK47 or an AR 15 with a 30 round clip to hunt deer. If so they are not a very good hunter. That ammo is for killing people. As of this moment I am no longer one of your customers, I will be buying from Dicks sporting goods. Do the right thing or suffer the consequences. Have a nice day. Mike Morand Louisville KY.
Really??? Is that what the guns you listed do? They kill people? WOW. you are a narrow minded individual. Last I checked Guns don’t kill people. Oh and lastly, an AK47 and a AR 15 are great guns to hunt with and did you know that you can also use that same gun to Practice your shooting skills at 300 plus yards. That is just two reasons to have one of these guns; there are a lot more reasons people have these guns. I can assure you that 99.9999% of the people that have these are not wanting to shoot others. Get a life.
We have asked that the name Jerome Schaefer P.O. Box XXXX Lihue, Hawaii 96766 be removed from the catalog mailings. He does not, never has lived at this address. The wrong name is on the catalogs that come to us: The catalog’s should be mailed to:
Danny & Eileen Hendrix at P.O. Box XXXX Lihue, Hawaii 96766 this is our address, the catalogs should not be coming in Jerome Schaefer’s name. We have emailed customer service for over one year about this issue & still no resolve, how hard is it to remove the incorrect name from a catalog & add the correct name when a customer has requested this for over one year? Thank you Danny & Eileen Henrix So sad that something like this can’t be easily corrected!~
tell malloy to try to run conn not to get envolved in gun sales the guy is a waste
patent on coveralls called Easy-alls would like you look at them if interested please call 208-755-XXXXX Bill Thank you
You need to put a harbor frieight store in South Williamsom Kentucky lots of people are wanting one and the coal mines are back the trucking is back people are talking about one because it is about 2 hours to one of the store . We have a place call the South Side Mall in South Williamsom or it call Goddy Kentucky the old Majic Mart store is a big place you could have one of the biggest Harbor Freight in the hold South East it could hold every thing you can call the mall office and rent this big place and make big money because people are wanted your store so look in to this and make it happen it will help the enecony and make you money for years.
I placed an order on 10/18/2017 and recieved updated emails on 10/19 and 10/20, stating that 3 of the 7 items will ship out and 4 remaining items were backordered. Since these were Christmas gifts, I patiently waited and just called customer service. Basically told I was out of luck and these items are no longer being offered. I never received an email stating as such. I see that Cabela’s does offer exact or similar vests but was not given options for replacement or purchase. I find this level of customer service to be totally unacceptable especially since I have shopped&purchased @ your stores in Massachusetts,Maine,&Connecticut many times.
I would have purchased similar vests if I was given that option, but there was no effort to assist, rather just a shrug of the shoulder and state I was out of luck. So no more patronizing Cabelas.
On Nov. 22, 2017, in Abbotsford, British Columbia, I took two of my guns there too have the scopes switched over on both rifles, & bore sighted at the same time.. This took 2 1/2 hrs to do. While waiting for my guns to be ready, chatting with a couple of salesmen about the four day trip that my son & I were going on. Then I shopped for the trip that had been planned since August. They page me when the guns were done. They carried the gun cases to the door because we the customers are not aloud. Company policy.. They handed me the gun cases, wished me luck on my trip. Went home packed the vehicle for the trip while waiting until my son got home from work then left.
The next morning at the camp site, I wrestled with my gun for a good ten minutes cursing & getting really frustrated with the bolt not going into it’s slot. I got so frustrated & mad, my son asked me what was wrong. “The bolt will not go in the gun.” He tried, nope, won’t go in.. He played around a bit & then looked inside. Much to his surprise, he could see two screws coming down through the rear site mount. You guessed it, they messed up big time. Spent four days hunting, us two guys with one rifle.
Monday the 27th of Nov. I returned to the Cabela’s store & asked them to put the bolt in the gun. They had a good laugh then had the nerve to ask me who did this.. After an hour & ten minutes they come out with my gun. They asked if there was anything they could do to make this better.
As a matter of fact if you are serious, I purchased a Henry Big Boy 45 cal. It’s the fancy brass one. It has never been fired & would like to exchange it for the flat black one. Now the brass one is $1059.00. The one that I wanted to trade for was only $999.99. Well that is not so easy because the have to have the appraiser come in & appraise the gun before they buy it back. Ok, I said the gun has never been fired & the tags have never been off the gun. Well I should get most of my money back. The manager said no you will not get all your money back, but what ever the difference is I will give it to you in a gift certificate. Don’t forget this part, to make up the difference. That’s cool let’s do this. Sorry but the appraiser is not in, but will be in tomorrow morning at ten.
Came back this morning, Nov.28th. they took the gun, went in the back & I never saw them for 45 minutes. They came out from the back, brought me in the appraisal room. There were four people in the room. This put me awkward position feeling like I’m about lose. The appraiser started going off on the rifle picking it apart & saying it was used & there was something wrong then offered me $500 for my gun. WHAT! I got up & proceeded to close my case while telling them off. Wait a second you haven’t heard the rest of the deal. Well what is it.. Then the manager offered to give me the gift certificate of $270.. you will have to pay the difference. Well that’s $770. The gun is $999.99 plus tax. I was so mad that I closed the gun case & started out the door. Of course they stopped me because I am not allowed to carry the gun to the door.
Hey now that I am home. Took the gun out of the case too put it in the gun safe. Their f-ing lock is on my rifle. No compensation for my troubles.. As much as I do not want to go back to the store, I have to get them to take their lock off my gun..
PS: The only reason they got a star out of me is you can’t post without it. I am 63 years old & have been a customer since I was a child when I ordered my first hunting knife. That’s over 50 years..
I have never been treated like this before. Cabela’s as of tomorrow morning after you remove your lock from my gun, that will be the last you see of my wallet.
Good bye is a polite way to say (*^%* *^%)
George Martin
The most unhappy customer from Cabela’s
makes you feel any better I promise they treat there outfitters worse
ITS TRUE. I hate Cabela’s and everything that they are. MANAGEMENT SUCKS. If you have an issue going on don’t bother reporting it to manager or HR all they do is point fingers and pur the blame on the victim. EVERY. TIME.
When I joined Cabelas 18 months ago, I thought I was working for a world class outfit. I was wrong. Worst job I have ever had. Poor training, Poor communication. No management skills. They only know how to belittle employees. Never accept responsibility for their (managment) failings, even when pointed out. I am only sorry this email will never see the lite of day.
Please reconsider your decision to discontinue the 65/35 poly/cotton Cabela’s Safari shirts. This is a terrific product in both long and short sleeve, and a mainstay of my casual clothing. Thanks, Rick
Well, Well, Well looks like Cabelas is into censorship also. I posted on this site just yesterday 10/12 about my recent and ongoing issue with Cabelas poor customer service. and now it’s gone hmmmmm. I guess Cabelas can’t stand the truth?!?
In brief my issue is this. I ordered and item for in store pickup. The item was ordered on 9/27 and the information I got was that delivery would be 5-8 days. Well the item didn’t ship until 10/2 so that adds two days. It’s now been 11 business days since the item was ordered. I have contacted customer service and no matter who I talk with or email I get the same parroted answer “it shipped”. That’s all anyone can say “it shipped”. And According to the customer service rep I emailed “Matt B” Cabelas has no process to track anything shipped for “in store” pickup. I guess they just chuck stuff onto a truck and hope for the best!?!?!. SERIOUSLY!!! You have a publicly traded company on the NYSE that calls itself one of the largest if not the largest outfitter in the country, that ships thousands if not Millions of dollars worth of inventory across the country on a daily basis. AND ONCE IT LEAVES THE WAREHOUSE THEY HAVE NO IDEA WHERE IT IS UNTIL IT SHOWS UP SOMEPLACE!!?!?!
I wonder what investors in this company would think knowing that? Let’s see if this comment disappears like my last one. I guess Cabelas leadership finds it easier to bury their head in the sand instead of correcting their poor customer service?
I received an email a few days ago stating that two of the items in my order were cancelled due to an incorrect price of $.01 listed on their website. I can understand that mistakes happen, and I emailed them and asked if the rest of my order would be fulfilled. I got an email back stating that everything else would be shipped. Now I receive a second email today, stating that another item that was on sale in my order has also been cancelled. I’m assuming that this is because the item is now out of stock. When I ordered this 6 DAYS AGO, it was in stock, and because they can’t get their crap together and had erroneous prices listed on the website, they sat on my order. Because of this delay, this item is now out of stock, even though it was in-stock when I ordered it. When I got the email from them this morning, I tried to cancel the entire order, and they told me its too late because its already “in process.” I’m done with Cabela’s and their poor customer service.
Your customer service is incompetent at best and non-existent at it worst. I recently placed an order with the cable’s located in chesterfield, MI. The order was for a “Triple K #110 Wyoming .44 .45 Cartridge belt. The order # is/was 614834127 and the order was placed on 9/27/17. And this is where things start to go down the toilet. The order date was a Wednesday with stated delivery of 5-8 business days. The order didn’t actually ship until the following Monday of 10/2 so there adds 3 days right there, I have currently been waiting 9 business days unless you add the 2 that just slipped by then were at 11 days and no delivery or status other than “it shipped”. When I have contacted the store, or logged online or called customer service the only answer i ever get is “it shipped”. I have also had email communications with Cabelas customer Service through “Betty N” and “Matt B” (I can only guess the reasons their last name is not included is because there both incompetent). I have asked them if they can somehow give me a delivery date or status of the item and why it hasn’t arrived yet. But again and again and again all I get from these dumb parrots is “it shipped”. I’m informed by “Matt B” that they have no way at all to track items that have been shipped for in store pickup?!?!? ARE YOU KIDDING ME!!! So based on what “Matt B’ told me it would seem that at any given time Cabela’s has thousands if not Millions of dollars worth of inventory they can’t account for?!?!?. It gets even better, “as way of correcting the situation instead of just using his brain and records Cabelas should obviously have to find my shipped item “Matt B” said they will ship me another one for next day delivery. SO I guess that’s better than nothing, right? WRONG!!! The talking parrot couldn’t even get that right. The order was placed but their promised next day delivery turned into Monday 10/16. The new order # is 614874425 and right now I’ll bet they lose that too!
I SERIOUSLY cannot believe that Cabelas which is supposedly one of the largest outfitters in the country ships Millions of dollars across country each year and can’t track it?!?!? Cabelas is a publicly traded company on the NYE, I wonder what the stock holders think about their investment having millions of dollars in unaccounted for inventory???
I will never order anything and pay for it prior to receiving it from Cabelas again. I guess if it ain’t in the store it doesn’t exist. From now on “if” I have too i will have them get it to the store first, if that’s possible considering they don’t seem to know where anything is?
The last thing I have to say is this, I really looked forward to this new Cabelas opening just a few miles away from my home. But this recent dealing with customer service has put a bad taste in my mouth and I doubt I will be buying anything from this store again anytime soon if ever.
I had the best experience recently at Cabela’s in Huntsville AL. A young man named Craig went out of his way to help me. I had come in for a special advertised price on a Trijicon RMR but it was showing available in store inventory. Undaunted he personally walked me to the front customer service and worked directly with them to find the item anywhere in corporate inventory. Though unsuccessful he gave me additional alternatives of how to contact the national chain. Before leaving I inquired about a couple of shotguns I was looking at for Duck hunting. I was comparing Benelli and Beretta (currently owned both brands). He spent a great deal of time and offer me other alternatives to consider and many at much lesser price points. Although I was only shopping and not looking to buy then, I was so impressed with the product and his knowledge and the time he took to assist me. I purchase a Berreta that night. He even offered me to hunt with him some time in the future. I am in my sixth decade with over half spent on as an active duty Army Officer, avid hunter and shooter. This young man knew his business and made that the best shopping experience I can ever remember having. Well Done Craig!!
Cabela’s in Union Gap, Wa….. if you are helped by any of the older gentleman in the store you are treated with kindness and respect and they go the extra mile to help… the younger employees are rude and very unfriendly.. I was there about 2 weeks ago to purchase a tree stand and was helped by a young kid that made me feel like he was annoyed I was there and asking questions… he even rolled his eyes at one point, not my first time dealing with the rude employees…… was ignored twice at the gun area… and various other time with different employees…and by the way my tree stand I ordered seems to be lost and all I have been getting is the runaround…. check back this day and check back another day… I’m supposed to get a call today to tell me whether or not it showed up last night… we’ll see if she calls………. after I get my tree stand I will have no business with them anymore… found a new place to buy any gun I want and there are other stores to shop at that has the same stuff they have and at a cheaper price..
I don’t know if anyone from cabelas reads these comments but if they do I hope it get them to have their employees take a customer service class.
Worst place and very incompetent. Military not friendly and racist.
Went to the Christiana Mall Cabela store in Delaware on August 22, 2017 to purchase ammo and look at a firearm. This was my first visit to this monster of a store and will be my last. Simply, customer service is abrupt, rude, incompetent, lacking in product familiarity. As with the myriad of bad reviews, mine is no different. It seems Cabelas was purchased in October 2016 by Bass Pro for $5.5 billion, but the experience with the store employees was nothing short of horrible. I wasted about two hours in total. Found the ammo I was looking for right away, but stood in line, after “taking a number” for about twenty minutes holding the heavy ammo just to see a firearm. Never happened. Got disgusted, paid for the ammo and put it in the car and went back in. (Shouldn’t have). I inquired at the customer service desk about the Cabela kayak hanging outside, and the girl could not give me any information about it, nor could she find any written or online info about it. Stood there waiting another 15 minutes to no avail. Went back to firearms, found someone who said he’s been waiting 40 minutes. Went to ammo again, employee couldn’t find bulk boxes of 9mm. Called for a manager. This jerk got in my face because of my comments about the unknowledgeable and incompetent employees, tried intimidation, and kept talking over me. He agreed with me that Cabelas is a “big box store” just like Home Depot and Lowes, (with the same transient, incompetent and rude workers). No apologies whatsoever. But he wound up giving me a $20 gift card for my “inconvenience”, just like Home Depot and Lowes does. Asked for the firearms/ammo manager who was very competent and respectful. I’ll spend the twenty dollar gift card, but surely not a penny more of my money. Their shoes, by the way, are horrible and have declined in quality for years, while the prices keep climbing. No point in patronizing this disaster waiting to happen. All they are proficient at this point is diversity hiring, all of which proves the less brains the better as an employment standard. Bankruptcy will be its demise. Their closure will be a great loss to the mall, but not to its mistreated customers.
Recently purchased a rifle from Cabela’s, it was on back order. The rifle came in and I decided to purchase a scope for the rifle. Called the store told them what scope I wanted and rings they said they couldn’t mount the scope until I owned the rifle (needed to past background check). The scope I wanted happened to go on sale so I asked them to set it aside and the rings so it could be mounted when I bought the rifle. Answer… no can do..we don’t have room to hold stuff…So I offered to purchase using my Cabela’s Card…can’t do that either…Need to go on line and order the scope and rings have them shipped to the store and they would HOLD them until I came to pick them up..I’m purchasing a $1K gun with scope rings and bases I’m spending $1,500 and that’s the customer service you get…not impressed…
You call yourselves “Americias outfitter” but the Hamburg store is a disgrace. On 08/13/2017 at 1 pm I tried to enter the store with an AR15 upper completely stripped down, no lower,no sights, no bolt,no bolt carrier and the barrel was clear. The upper was wrapped in a gun sock. My intentions were to purchase a forend and gas block. Although it was totally safe I was not allowed to bring it in the store. After much discussion with the gentleman at the front door and a 15 minute wait for a manager to show up I was not allowed to enter the store. I have spent thousands of dollars at this store and will never shop there again.
You are a disgrace to the hunting and outdoor world.
So i have called cabela’s corporate office and complained about the Wright ups given to my husband when he worked for the store in allen texas the first was given three months after the fact because of my daughter had too go to the hospital because she has cystic fibrosis the second was because i thought i was in labor he got written up because he took me to the hospital. i also had to call the ambulance and pay because of the fear of his final wright up….. i told them if they dident call my husband back (it has been 2 weeks and nothing) i was going to mention how they treated my husband on facebook i would think they would want to help a family when dealing with a sick child or a mother close to the end of her pregancy… but cabela’s in allen dosent care……. im just want to make sure this dosent happen to another family……who has a child with a desease and going through alot and a mother to be….. it should been in consideration sence the store knew from day 1
This comment pertains to the Kalispell store only. Have been in this store on 5 separate occasions. Getting help in this store is next to impossible. It seems the store is understaffed. Comments from fellow shoppers were similar to my experiences. I have sales people tell me they are covering two departments within the store, and they will be with me as soon as possible There does seem to always be someone at the checkout counter, but getting help anywhere else within the store is next to impossible. Recently went in to purchase a pair of Meindl boots ($250). After waiting in shoe department for 40 mins after I had asked for assistance, I decided they just did not want my money and left. Imagine having a willing waiting customer in your store wanting to spend $250 and you not having the staff to accommodate them?!? Sad to say, I won’t be back.
I am very disappointed with cabelas I had around 4000.00 on my card and I sent them 3800.00 to pay on my bill they lowered my credit to 1700.00 this the second time I almost paid the amount off witch now lowered my credit score. I guess I’m not going
to be shopping cabelas anymore. Shields and sportsmans warehouse you definatly have my business.
We had a cabelas brand tent that was purchased sometime ago. The pole on the inside has broken. He want to our local store where he was told ALL cabela brand tents have a lifetime warranty and he could bring the tent back and it would be replaced. Well that was indeed false. So he returned a week later with tent in hand only to be told that they would indeed not replace the tent as they no longer manufacturer that kind. So not a lifetime warranty correct?? so instead of replacing it with something similar he walked away with our broken tent. NOTHING in the fine print states the warranty doesn’t apply to this. I contacted the online chat customer service but I feel like he mistook my disappointment as being frustrated with the customer service agent and not the fact that the print on the warranty information is falsified. If you are promoting your tents with a lifetime warranty then you need to be specific that its a LIFETIME … only if you still make the tent. Otherwise buyer beware the warranty is crap.
thomas millner, ceo,
April 12, 2017 I purchased a kayak from Cabela’s. I placed the order over the phone to ensure i ordered it correctly. Today is June 14, 2017 and I still have not received the Kayak. I have placed 4 calls: today, May 30th and one mid may. Each time i have been told that this particular item does not ship from Cabela’s, but until today the person i talked to was helpful and caring. That said, they all said they would look into the issue and call me. That has never happened. Today it took me over 30 minutes to get to a supervisor. The in-between people where less than helpful and or caring. The supervisor told me the same story and promised me a call back in one hour. That was about 30 minutes ago. Meanwhile the charge is on my Cabela’s club credit card collecting interest. I have talked to them as well. I am very disappointed in Cabela’s. Everyone I share this story with is equally amazed. Bad publicity is not good and i am sure that you, Mr. Millner are not happy to learn this story. So here i wait to see if Jana calls me back. If I do not hear back from her i am going to do what i should have a month ago, contest the charge on my visa. I hope that Carbela’s makes good on this situation. Sincerely, Betty. ( you have my email address) By the way i intend to send Mr . Millner a personal note to be sure he received this communication.
In January, I attempted to buy a shotgun from one of your stores. I was told that there was a sale pending. My local store told me it had been put on 90 day layaway.
I am a cash now buyer.
It is now almost June (180 days) later and it is still showing pending. Don’t your layaway sales have terms? I still want to buy this shotgun.
Thanks,
Marc
The Reference #: of the shotgun is 5225940.
I contacted the customer service center via email . I ask if I could purchase a firearm in Delaware or Pennsylvania because I am a resident of Maryland. They then instructed me to contact the store I was going to visit to ask them for the answer. They said they are a contact center and do not have access to all the different policies that apply to gun purchases ? I went back and forth on about 4 emails and got the same answer. I just called the CEO’s office and I am awaiting a return call. The person I was in contact with was JoAnn P. ??? I hope to inform the CEO , that his customer service people cannot answer a company policy question. This is really something I never would have thought to happen with Cabelas where their customer service people do not have a clue about the companies gun sales policies. I will be requesting a suitable discount for a future gun purchase because of this . I am retired Military and a Vietnam Combat veteran. No one should be treated like this. I have shopped at Cabelas for about 30 plus years.
Why do you need a discount? All state gun laws are different, do your own research and stop trying to get discounts from a company that has nothing to do with you getting a gun in a certain state
I learned pretty quickly that the store is not worth my time, I purchased a A beautiful pistol at the Cabela’s in Hamburg Pennsylvania. The pistol was approximately two months old after it was purchased new by someone else. I was told that I had 10 days to return if I wasn’t satisfied. Within a few rounds fired I realize that the firing pin was damaged. I’m guessing that was the reason the pistol was returned.
I return the The pistol within a couple days to the place of purchase. I told him I did not want it that I would be interested in purchasing a new one. I was then told her that was not an option that they would send the pistol out to get repaired and this could take up a couple of months.
This Cabella is close to three hours from my house. They would not send it to a location close to me I would have to return and pick it up a couple of months later.
I decided to have the pistol repair it myself it cost about $200. With that and what I paid for the gun I paid well over what a new one would’ve cost me.
Last but not lease it appears that they allow dogs in the store. I stepped in a pile of dog mess and tracked it throughout the store and my car.
Let my mistakes on shopping be a lesson to all stay away from Cabela’s
I agree the customer service….sucks at Cabeleas…i refuse to spend another dollar with them…a 10 dollar return with reciept…declined! I called customer service and more disagreeable people. I’m grateful I learned my lesson and it only cost me 10 bucks for the lesson!:)
Well, it’s been 2 days and no response from Cabela’s. The only thing I get is an email that says “click here to receive updates on your complaint or comment” and I have been subscribed to some spam email that comes every day. I am afraid to unsubscribe as I don’t want to be removed from the “updates” if they are tied to the emails. Sad that Cabela’s cannot/will not respond to an unsatisfied consumer!! The saga will continue…..
I am saddened by all the complaints about customer service at Cabela’s. Well, I am adding my complaint here. After feeble attempts through emailing customer service (that was a big time waster) and getting no where but being told call the 800 number (which I did and was on hold forever and never spoke to a human). Emailed back (Matt G) not friendly email….came across very condescending to be told keep trying and that they have no direct emails for any supervisors or managers. REALLY?!?! No way to contact anyone higher up other than a phone call? I highly doubt this!! I am hoping this email gets to someone in corporate that is willing to listen to my story……and respond favorably.
I recently purchased a pair of Cabela’s boots online through Ebay (I cannot afford their retail prices). I was highly recommended to buy them by a co-worker who owns Cabela’s boots and swears by them. Says they hold up to our Ohio/Michigan weather and keep you warm and dry. Well, these boots were worn one time, yes-ONE TIME and were a bit muddy. I put them in the sink to wash them and realized on both boots and both sides the rubber had completely cracked and separated exposing the material underneath. I cannot believe that Cabela’s will not stand behind their products no matter where they are purchased. Again….these boots were in mint condition when I purchased them. I was told it was an Ebay issue….REALLY?!?!? They did not make the boots just sold them!!! You’re kidding right?? I was told because they were not purchased through the store they could do nothing. Personally I think they can they just won’t because they weren’t purchased directly. I really find it hard to believe that Cabela’s is basically saying their products suck and they will not back them. Really sad!!
I would really appreciate it if someone from higher up would actually take the time to respond to me.
I will admit these boots were AWESOME the one time they were worn. They were extremely comfortable and very warm without wearing heavy, wool socks. I was truly disappointed when they fell apart but even more so that Cabela’s will not make good on the product regardless of where it came from. It still has their name on them!
I’ve had the same problem twice in 2 weeks. I need some one to resolve case #3575456 AND call me to confirm the issue is resolved.
Amy,
Did anyone respond?
HORIBLE STORE
I went there for the black friday sale. I was standing in line and the store employees were out trying to get everyone to apply for there credit card. I decided to get one and close out my capital one card sense I get nothing but trouble every time I try to use it. Well the reason I decided to get there card is because they said they could make the card in the store so I could use it at other stores I was going to be shopping at that day. Well I got into the store and there system was down. They told me to check back in 30 minuits well not an hour no. They told me to come back after noon still no. So I came back 2 days later then they told me they could not print it because it has been mailed and I would receive it in 3 to 7 day. After seven day nothing so I called the corporate office. Lady came on the line and I told her everything plus a little more. She said that something was wrong there was a hold on it and she had to get a manager. The manager came in and said that the card would be sent out in a few days. I responded what told her all the b.s. that has went on and that I was told that it had all ready been sent out. She replied they told you that at the store. She asked me what store it was. I told her it was the store in idaho falls idaho. She asked me if I wanted to file a complaint I said you better believe it. To this day I have not received the dam card not had anyone called me from corp. Well I can tell you you have lost 3k in purchases that I have put on my capital one card so far for this Christmas. This store and company in my opinion is horible to do business with. The employees don’t know what they are doing. The Corp. Office does not follow up on complaints. One thing I forgot to mention. After they could not print cards at the store they were still telling customers they could. I did confront them on this and the manager. I stuck around for a few after that to see if the continued to do this and they did. Talk about deceptive.
I would like to give my sincere compliments to the staff and management of Cabela’s located at 1100 Christiana Mall in Delaware.
I had called ahead for an item that I was told was available in the camping section of the store (item IK-552629), but when I arrived it was not in stock.
The staff and management could not have been more professional or accommodating and went above and beyond their duties to remedy the situation. I’m terrible with names or I would include them. This was my first experience at a Cabela’s, and I was highly impressed.
Please contact me for any additional information.
Thanks,
John Murphy
My husband and I enjoy shopping at Cabela’s, but I got a bit of a shock with my bank statement this time!
My receipt from Cabela’s states
TOTAL $175.31
DEBIT CARD $175.31
ACCT #
AUTH #
CASH BACK: $60.00
CHANGE -$60.00
So, when I got my bank statement and the charge was $235.31, I was shocked! I made some calls and was told Cabela’s doesn’t print the actual amount charged to my card. This must be a recent change because I have never encountered this before with Cabela’s receipts.
It would be great if your receipts showed the full and final charge, as it make your cashiers appear dishonest the way things are now.
On August 16, 2016, I ordered a MinnKota trolling motor and battery from Cabelas. I used my Visa to pay for this order. The shipments went fine, and were received in a timely manner. On 12/2/16, I receive a letter from Cabelas (dated 11/25/16) stating that my “credit card did not settle for the amount of the order.” At first I thought I must have a problem with my Visa, but as it turns out, the person who took my order screwed up and didn’t charge me the full amount. In other words, this error was their fault, not mine. But here’s what makes me most upset about this situation: The letter I received states “our previous correspondence concerning your balance due has gone unanswered.” I would like to know what this “previous correspondence” consists of–seeing how the letter dated 11/25/16 was the first and only correspondence from Cabelas. In other words, I’m the bad guy. The letter later warns me to pay within 30 days “to avoid having your account turned over to our collection agency.” Again, making me the bad guy. After looking in my Visa records from August, I find TWO entries from Cabelas: one for $561 and one for $1. The $1 entry confirms my suspicion that something odd went on during that online credit card sale.
In any case, I called on 12/2/16 and talked with Lynell. She helped me as best she could but said I really needed to talk to finance–and they were all gone for the weekend. So I called finance on 12/5/16 and spoke with Goldie. Goldie is presently trying to come up with some answers for me. My problem is not with Lynell or Goldie; my problem is receiving a first correspondence that makes me feel like I’ve been trying to avoid paying my bill–which I assumed was paid in full when I gave my Visa to the order person four months ago. Goldie hopes to get back to me in 24 hours with some additional info on this situation. I will pay what they tell me is the unpaid portion of my incorrectly-entered Visa payment, but I’d say chances are good I won’t be supporting Cabelas in the future.
I purchased a pair of chest waders from Cabelas pre black Friday sale a week ago. Today i get an email that theyve canceled my order. I call them and im told , oh were out of them and not getting any back in, sorry. I ask them to sub a pair of like size and specifications and im told , oh i cant do that. Well, i ordered them a week ago, why did it take a week to tell me i wasnt getting them, especially after i slept in on black Friday, today, because i already got the waders i needed. Thanks Cabelas for screwing me again. Yestetday i tryed to order a lnife they told me they had and i got screwed on that also. Nice job Cabelas for ruining my sons Christmas. I cant afford to spend 189 for waders thats why i bought yours on sale for 79.00 now he doesnt get any. Really pissed and not spending another dime at Cabelas. I will shop Pro Bass and i suggest all others do the same. Pro Bass has great customer service and wont leave you flapping in the wind. Shame on you Cabelas.
WoW, Where do you start. I live very close to the Glendale AZ. Store and I make trips there 3-4 times a week average. I have been trying to buy 22 Mag ammo for a long time. I had went in to the store and ask about it and one of the guys said let me check yea what you need. He got off the back shelf and said they always put some back incase someone buys a firearm and needs it. Well went in Several times since then haven’t seen the person help me there again. So I look over on the back shelf again and seen they had some. I went ask one guys at the counter and he said Nope Don’t have Any and Haven’t Seen Any for A Long Time. I Told him hey I see you have some there on that shelf he said yea that’s if you buy a Firearm we sell that to you. I sell your telling me only way I can buy that ammo If I Buy A New Firearm from you. He said yea that’s correct. Well that’s not right and he said they just forget you even seen there. I have since been in there Several times and That is saying I can’t count that high and to this date I keep getting told either same thing or Hey if you go on line and order it. When it comes in we will contact you. Well I went on line only see its out stock so I contact the store again. They tell me doesn’t matter if it is out stock it is a product we carry, You can still order it. Well I have contacted customer Service which is a JOKE in its self. They give you the run around and as well they tell me I don’t have a clue how you get a hold anyone at Corporate Offices and your best bet is to contact the store manager. I have spoke several times to different people and the store manager and still see ammo on the shelf and next morning I go in to see it still there. I want to make a purchase but the run around is crazy. I am not sure why have it if you are not going sell it. I am Tired of Getting Told Same Crap Time after Time. I can go on line order it but yet if friend comes over and wants go the range you go to who has it then. I feel that this is a Waste of Time but I want see who else this is happing to as well warn them that Service Sucks Here. I have other complaints as well on Customer Service and Not going Bore you or Waste My Time…Beware of The Glendale AZ Store…
To whom it may concern,
I am very upset with the run around and treatment I received from customer service girls and their supervisor at the Hammond, IN location. My husband, Rich, called the corp. customer service and spoke with Ben at ext. 5015. He told him that we could exchange his Cabelas duck waders there without a receipt as long as it was for the exact same pair. He said that there was no expiration on this since there is a lifetime guarantee on them since they are made by Cabelas. When I arrived at the Hammond store, after driving nearly two hours, two customer service representatives at the service counter told me that they were not guaranteed for life, only one year, and that they could not exchange them without a receipt – end of story. They said without a receipt, they have no way of knowing if they are more than one-year-old. I asked them if they could use the computer to search our account by name or by our Cabela’s credit card. They said no, thanks to corporate not allowing them to. Then they simply said there was nothing else they could do. At no time did I raise my voice or act rude, but I felt as if they thought I was the worst person in the world because of how condescending they were with me. They referred to me, to each other ,as “the wader situation.” And I was embarrassed by this. I then called my husband and explained that they would not exchange them and that they said that they are not guaranteed for life. He called Ben back at his extension and again, was told that they were guaranteed for life and that the store can and should exchange them. I returned to the counter and all of the girls ignored me for nearly two minutes. Eventually one of them said to another “who was dealing with ‘her’ before?”, referring to me – a faithful customer. I looked down at the bags filled with over $500 worth of Christmas gifts that I had just purchased, and mentally asked myself why I even bother driving from another state and spending our hard earned money here if I am going to be treated like I had done something wrong. A supervisor then approached me and I re-explained what was told to me and what my husband just said. I then gave her Ben’s name and extension. She told me Ben should have known better, that Hammond does not do anything without receipt, and then she too told me she would not exchange the waders. I was blown away. Her attitude, as well, was evident, and uncalled for. I then asked her if she could at least contact Ben to confirm what my husband said. She did attempt to reach him, and after failing to, spoke with someone else. That person was able to easily pull up our account with my husband’s phone number, and see that we did in fact purchase them there, when and for how much. I asked her if that was good enough, and she said yes. But, as soon as she hung up her demeanor changed, yet again, and she started going on about how they have high standards for what “waders” were able to be taken back, and started telling me basically that since we didn’t “take care of them properly”, she would not be able to take them back after all. Again shocked, I lifted the impeccable waders (that is except for the tiny crack in the boot – which was the reason for me bringing them back) out of the cart and showed her that my husband has taken perfect care of them. I explained that they are kept hung upside down in our attached garage, year round, from two parallel pvc pipes, so that there is no sharp edge stress on them. She then acted really snippy and told me that I would have to go and see myself if there was even a pair in stock. I asked her where in the store they were, and she pointed me in an entirely different direction than where I found them after having to ask a floor employee because they were not where the supervisor said. When I returned to the counter with them, she started giving me the third degree about how they have to be the same, which I pointed out nicely that they were. Finally, after the exchange was complete (two hours after the process began), she reached to hand me my receipt. Midway with it, she pulled it back, and told me to make sure that I understand that, this store will “never do an exchange or return for me again.” I was so embarrassed by this, due to the fact that there were other customers in lines all around me. It was terrible. This was a horrible experience that has left me wondering why Cabelas is where we do our shopping. My husband is an avid outdoorsman who hunts and fishes year-round. May it be stocking his tackle box for bass tournaments or his bags for hunting waterfowl and deer, we drive nearly two hours, all the time, for all of it to come from our closest Cabelas.
Sincerely,
Tonya Michalec
I was looking to buy a Nikon muzzleloader scope today, and simply wanted to see if the scope was in stock, so I called the Christiana Mall DE store. I couldn’t ge through to optics, and they asked if I could leave my information and they’d call me back, so i agreed. After several hours without a return call, I called again, went through the same problem…couldn’t get anyone on the line, and asked if I’d leave my info again. I declined, explained the problem I was having, and asked to speak with a manager. The manager was unavailable, in a meeting, but they asked mme to leave my info and the manager would call back. Obviously, the manager didn’t find it important to follow through. I haven’t received any return call yet. Some of the WORST customer service I have experienced in a while. Guess what Cabelas….you’re not the only show in town. My money is just as good at Bass Pro, MidWay USA, Brownells, Lancaster Archery
So where do I start. My boyfriend purchased some items from the store 2 weeks ago and left the bags in the car over night. The next day he went out to get the items and the print from the plastic bags was all over my leather seats. I called Corprate to tell them what happened and after leaving many messages I finally got a call back from a SandyWeltz Cabelas Executive Care Department. She told me that I needed to send her the pictures of the seat clean it with leather cleaner and call her back to let her know if it worked. Well it was cleaned with leather cleaner and low and behold it was still there. Sandy told me I would have to take it to a detailed and have the seat cleaner and let her know what was done. Afte having to drop my truck off and having no vehicle for a day and getting a ride to drop it off and then pick it up I was told she would be sending me a check for the cleaning of the seat. I sent Sandy Weltz a message and said wow nothing for all the time and aggregation she stated they could give me 35.00 in a gig certificate that they only cover there products and the damage!!! WOW ALL THE MONEY WE SPEND AT THE STORE AND ON LINE WITH THIS COMPANY!! NO CUSTOMER SERVICE AT ALL WHAT A JOKE!
I want to take the time to inform everyone considering any online purchases from Cabelas to stay away from doing so. After many years of being a loyal Cabelas customer and utilizing their MN and ND stores with great success, I had to order online to get what I needed in a timely fashion. The result was a complete train-wreck and from what I have learned since, this is commonplace at Cabelas.com.
After paying for guaranteed shipping, the order did not come as promised. I understand that things happen as a business owner and sent a quick email to see if we could find a solution as I was to leave on a trip and had ordered gear for the entire group. My first responses were positive and the customer service rep was helpful but she was unable to fix the situation and told me I would be contacted by a manager ASAP. I thanked her and awaited a reply. After four days, I reached out again and was simply told that I needed to call a supervisor… great customer service! After more back and forth and was able to get in contact with a manager who couldn’t have been more rude and unwilling to even consider working something out to cover the “Guaranteed Express” shipping that delayed an important trip.
I urge everyone to find an alternative to shopping online at Cabelas because this was hands-down the worst customer service experience I have ever been involved with. This will be the last business transaction I ever complete with Cabelas, online or in-store.
After reading all of the comments and complaints, just wanted to let them all know here on the West coast (Lacey Washington) it’s the same . Lousy customer service. Staff with next to no knowledge of their dpts. Too busy playing and BSing to help anyone, even if they could which is unlikely. But whatever you do, don’t expect to find any left handed archery accessories, because there won’t be any. I’m just glad there is a bass pro just 20 min. Away, as well as a local archery shop not too far away that does realize that left handed people shoot a bow as well unlike Cabela’s. Don’t expect to find any kind of selection of arrows either and definitely not any arrow shafts FYI. Thanks for nothing
I have bought thousands in gear from Cabela’s over 30 years, most often by mail, and until 2-3 years ago never disappointed with product or service. I was glad to see stores open in Oglethorpe GA and Acworth GA.
A few months ago I drove 40 miles to buy a pair of Muck boots “on sale” for $30 off. At checkout I was charged the full price and given a $30 credit which could not be used with that purchase, and which expired in 30 days. Having driven 40 miles and needing the boots I accepted the deal, and sure enough, never got to use the credit. This is a classic “bait and switch” tactic, worthy of a used car salesman.
Today I got a sales flyer offering a rifle I would like to buy, and tried to call both stores to verify that it was actually on sale, and not “after credit”. I never got through to the Acworth store in several tries, “not accepting calls at this time”. I got dial tone for 5 minutes twice in gun dept in Oglethorpe. I finally gave up!
It is obvious to me (and to others judging by online comments) that the present management has drastically changed the long-time commitment to truthful advertising and customer service that built Cabela’s huge and loyal customer base. I, and probably many others, will shop elsewhere-Bass Pro Shops? Sad.
Since I could find no specific person or office at Cabela’s to direct a complaint to I suspect this is an exercise in futility, but I feel a little better.
The company would not honor a price that they advertised. They don’t need my business so they don’t really care if they lose a customer. Maybe I’m wrong but just seems like poor business ethics….
I purchased a $2700 gun safe from your Hazelwood, MO store and hired a company to deliver it. The moving company called me when they got to the store to let me know that now the safe has been damaged. I talked to Jeff, the store manager, and he said they would order a part from Liberty and fix the safe. I waited 3 days and called again to see what the status was and talked to Brian, another store manager, he knew nothing about this and the part had not been ordered. He told me he would order it and should only take 2 days. I waited another 4 days and did not hear from anyone, I called and left a message for Brian and he did not return my call. Waited another several days and called Brian back and he said he could not get ahold of Liberty, he would try again and call me back. Still no call back on the status of my safe
this new return policy is horrible i buy every thing cabelas cause ur outfitters told me if it says cabelas on it they will return it well thats a false statement they with not return my fishing rod the broke and now im screwed out of all the money i paid in all this cabelas gear and afraid to use it now cause i cant return it for new product id really like to hear from someone
I ordered 5 boxes of 300 blackout 125 gr SST Fiocchi Ammo 50 Ct. per box. Received the ammo but the boxes only had 25 ct per box. Went back online and saw that they had changed the
amount after I had ordered this ammo and according to the comments it happened to others.
Now I cant send this ammo back and the nearest Cabela’s is 75 Miles. What is Cabela’s going
to do to fix this problem? I would like them to send me what I ordered.
Work for this company and the treat their employees worse than there customers. They refuse to tell manager what’s going on as far bass pro buy out. The appointed managers are NOT experts in their assigned departments nor have the mental capability to lead. They refuse to listen to ideas from the outfitters on the floor who deal with customers and products on a daily basis and corperate really ever visits the story. They waste money on bad ideas instead of investing in new technology and better ways to improve customer service. They base pay roll on their ridiculous club card which is actually visa with high interest rates; they pressure their employees to annoy customers in signing up and no matter how much knowledge you have in your field or your performance as a outfitter is surpassed by how many clubs you obtained. Promotions are no existent because one needs to apply for a position rather than rise to it. (This States my point about management not being mentally capable because the can’t judge one on performance) I advise not to seek employment at this company.
Hi Cabela’s
I bought my husband ALL of your printed chamois shirts. His face on Christmas morning when he received the Buckland Shirt was one I’ll always remember! He said, “I like this!” and never wanted to be without one. I have since ordered him 5 of them, 2 of the elk summit shirts, 3 moose shirts, and the southwestern ones are ok but we are more mountain people. Then at my church, the man behind us had on one of your Buckland shirts so they were twins…..but didn’t mind. I have also bought my brothers all of the shirts as they are always pleased to get one of these.All this to say, we love those shirts here in Colorado and I am very sad that they are no longer available. Would you please consider putting them back into your inventory? Thank you so much. And incidentally, I’ve never had any trouble ordering from Cabela’s. I have my order within a week of my purchase and I live in the middle of the forest.
Absolute worst company to order online from. I ordered two items back to back that were both cancelled after a combined 4 weeks of waiting. Do not order anything from this store no matter how good the deal looks. You will just get jerked around by their system. I thought it was a fluke the first time but that clearly was proven wrong after a second time. The customer service employees act like it’s not a big deal. Pathetic
I will no longer be purchasing anything through your online site or brick and mortar local store. I just logged into my account to see if there was any movement on an item I ordered recently. The item was in stock at the time of my order and for several hours afterward. A few days after my order, I logged in and it showed backordered. Well, I thought it was strange since I had ordered an in stock item, but I was not in a huge hurry. Since I hadn’t received any updated information since seeing the backorder status, I decided to log in and take a look. The order is now cancelled. I did not receive any emails or calls stating that the order had been cancelled. Since this is the second major screw up by Cabelas in the last few months, I have decided to make my purchases elsewhere going forward. I will do my best to steer friends and family to the numerous other sporting goods retailers that do not seem to think poor CS and inventory software are alright. I will also do my best to share these experiences online whenever Cabelas is mentioned.
Terrible customer service. I received emails and also went to a website that had specials on rifle scopes. I ordered 6 Scopes. Not 1 or 2 but 6. I received 2 emails the next day after placing the orders. The first said that my first order was cancelled and then second order showed the remaining 5 scopes were ALL back ordered. You all were 0 for 6? What kind of ploy or bait and switch was this in order to get me to your website? I spend a large amount of money every year (30-50k) in stores like this one. You can bet if you don’t get this right and honor your commitment for my order that i will never shop at your business again. In addition to that i will make sure I share my story to every person that I can and considering that i talk to 5-10k people a year at work this will get around quite quickly. I will also continue to share this story on every blog, board, social media, and anything else that i can unless you find a way to honor your commitment. This is unacceptable and a terrible way to run your business.
The Cabelas location in Richfield,WI. has the absolute worst customer service of any place I’ve ever shopped in my entire life. That might seem a bit dramatic but trust me, I’m still flabbergasted at the rude and outrageously unprofessional treatment I received. Let me start out by saying I went in to purchase a Browning A-Bolt 30-06 hunting rifle. Not too expensive but not cheap either. I was ready to drop $500 that day and given the amount of convincing I had to do to my wife to get the dang thing, I was sure I was leaving with my prize. Little did I know I would be walking out of the place 20 minutes later with no gun and a promise to never, EVER set foot in that store again. I was treated like I was a huge inconvenience for asking questions about the gun and after the guy “helping” me sighed a few times after I asked questions I finally asked if it was always this hard to buy something that he was SELLING!! I literally felt like he was talking me out of purchasing the gun and instead, trying to convince me to keep my money in my pocket. (I was practically waving it around. It wasn’t going to be a tough transaction at all). So I turned around and walked away. Before I left I stopped at the “customer service” desk to see if they could help me understand what was happening and to inform them of the treatment I received. I assumed I would be speaking to a more reasonable person but when I was asked, “well what did you do to deserve it?”, I was literally for the 1st time in my life, speechless. So I went to Gander Mountain and gave them my $500.
Judging by the Google customer reviews on that particular store, it is evident that they don’t care about their customers. What a shame.
I went into the Thornton,CO store Monday 12-28-15 to use a couple gift cards to purchase items for a New Years trip. I shopped around for a short time until I noticed the lines at check-out and turned around an left the store. The store has 12 checkouts and only 5 were open!! There were at least 10 people in each line. How can you be so inconsiderate to your customers. I will probably re-gift my cards and not shop there again.
On the 02 December 2015 I ordered a meat Grinder which was on sale. It was the Cabela’s Heavy Duty Meat Grinder. At the time of order the website showed this as available and the shipping time was 7 days.
Today I called to check on my order and found that it was back ordered. This was not stated on the website. This is a Christmas gift and now I find that it may not be delivered in time for Christmas.
I have shopped a lot at Cabela’s and always found that everything to be fine. I do not wish to cancel the order but am very disappointed the website did not say it was back ordered and may not be there for Christmas.
I wonder how many other customers find themselves in this predicament expecting these items for Christmas as gifts.
On the 02 December 2015 I ordered a meat Grinder which was on sale. It was the Cabela’s Heavy Duty Meat Grinder. At the time of order the website showed this as available and the shipping time was 7 days.
Today I called to check on my order and found that it was back ordered. This was not stated on the website. This is a Christmas gift and now I find that it may not be delivered in time for Christmas.
I have shopped a lot at Cabela’s and always found that everything to be fine. I do not wish to cancel the order but am very disappointed the website did not say it was back ordered and may not be there for Christmas.
I wonder how many other customers find themselves in this predicament expecting these items for Christmas as gifts.
Could you advise if this in fact is going to be here or not?
Ed MacLean
You should really honor these order of at least 1 scope per order. You are handling this terribly.
Surefire had a lot bigger mistake on Black Friday and is standing behind it. This will cost them a bit but they will get it back.
Cabela’s is doing exactly the opposite of what it should to insure happy repeat customers.
This issue is what’s decides if me, my family, my friends and my company ever do business with Cabela’s in the future.
Thanks you…
Please forward the to you supervisors.
Extremly disappointed in the service I have received from Cabelas. This was my first time shopping with your company and is also the last time. I ordered online and it has taken an act of congress to get a response, a proper acceptable response with regards to my order. Therefore, my order status is now “lost” and are supposed to refund my money. This was a gift for someone that did not make it on time and now to find out that it was lost? Totally unaccetable. An appology is not enough. Cabellas should compenstate me with more than a “flakey” apology. Absolutly I will not recommend your stores or online ordering to anyone. Your store is relatively new here in town and I can promise you will not get good customer reviews in this town. Very disapointed and will NEVER SHOP HERE AGAIN!!! Now my money is hung up waiting on a refund that will take a month to get? It’s already been a month since I placed my order and only to be told after numerou phone calls that it has been lost????
You would think a large company like Cabela’s would either check their ads or honor their prices. I ordered 2 scopes on line and 2 days later got oops we made a mistake we are screwing you over and cancelling your order. That is what I got out of it. Everyone makes mistakes but an honorable company stands behind their mistake. I really expected better. Now it is back to Gander Mountain because I can’t trust your ads I guess. Gander Mountain stands behind their prices and mistakes. At least they have for me in the past.
Hi Cabela’s Headquarters,
are you aware that you are stocking and offering MENs pants for sale that do NOT have a fly ? Your MENs MT050 rain pants do NOT have a fly. No zipper, no button, no velcro…..nothing. Some of your MT050 pants have zippers on the legs, but NO zippered fly…………how crazy is that? How many of you (men that is) go looking for pants that do NOT have a fly? I can easily live without zippered pant legs (I do not put my pants on and off all day long). In a day and age where outfitters are seemingly trying to constantly upgrade their offerings to customers, how can you possible have MENs pants without a fly? Years ago I purchased some MT050 pants, they came with a zippered fly, I love them. I would like to now purchase another pair of these pants (as would several of my outdoor friends & hunting partners). We will NOT purchase pants that do NOT have a fly, period !!
So, please take ACTION. Direct your management team to STOP ordering, stocking, offering MENs pants that do NOT have a fly. Direct your management team to ensure ALL MENs pants have a fly. You are losing business (sales) and losing credability as the ‘World’s Foremost Outfitter” by allowing a basic feature (a fly) to be absent from a product so basic as a pair of MENs pants !!!
Hi Cabelas Headquarters this is Griffin Anthony Glaze I would really like a new cabelas in Grove City Ohio on London Groveport Rd with hand dryers and elevator and aquarium?
Hi cabelas Headquarters This is Griffin Anthony Glaze I want to let you know that they are building a new cabelas in Grove City Ohio with Hand dryers and 2 floors and aquarium they are demolishing trees and cornfield on London Groveport Rd Grove City Ohio and putting a new Giant Cabelas in?
4600 Hunting Creek Dr Grove City Ohio 43123
I would love to see cabelas in multible places in Indianapolis.Indianapolis is the 13 th largest city in the nation and is capable of having several of these destination stores.Mayor Ballard says over 100,000,000 million people travel through Indianapolis every year on our interstates.I would put a cabelas at circle centre mall in downtown Indianapolis.I think it would be great if you put your national headquarters here.
Hello,I was wondering if you ever purchased Moose or Deer heads from people? I have two huge mooseheads on my wall that I would like to sell as my husband passed away in May and even tho I work I could really use some extra money.Thank you so much!! Therese
I emailed the note below to info at cabelas.com on August 18th… they didn’t bother to reply or phone.
Yesterday August 17, 2015 was my first visit to a Cabelas store; I bought Bates M Tactical Sport boots 77896446168 from the South Edmonton (6150 Currents Drive) location. The boots were marked $129.99 on the display; but once I got home (a 15-20 minute highway drive); I noticed that I was charged $134.99. I called the store and asked that the overcharge be refunded to my credit card; the lady checked the display price and confirmed that I was overcharged and said I would have to return to the store to have it refunded. I really don’t understand why a pricing error by Cabelas forces me into the inconvenience and cost of an additional 30-40 minutes round trip of highway driving. It wouldn’t be a concern if I drove near your store now and then but that is not the case, because unfortunately, I never drive anywhere near there. Please send a cheque to me at the address below.
My Customer Copy number from the invoice is 990002091022166643
Items 1 Aileen H
08-17-15 03:13:57PM
000002 09 6725 1022
Name
Address
Phone
it is very common with Cabela’s I’m finding out hearing from others and personal experience that they have a lot of pricing issues. In my case they just cancelled my order bcus of their mistake. Shop somewhere else is my best advice.
I’ve been in customer service my whole professional life. I have never had a manager (Wayne Romero / Thornton Colorado) go so far above and beyond to satisfy the customer. Cabelas has earned my loyalty and respect I just ordered 8 of there classic shotguns totaling $23,000. If Cabelas has a manger that is willing to work so hard to make a $21.00 purchase correct for a customer I’m confident all my dealings with Cabelas will be great ones. Thanks, Wayne
Yes, I do plan to order the olive shoes, but when I brought them up on the internet today,
.they were $99.99 and it appears on August 13th they will be on sale for $69.99 and
that is when I plan to order them.Thanks
On 7/2 I ordered the T/C Impact black power rife on line.Living in Mi I had some paperwork to take care of so I needed to talk to someone in the gun department, The guy I talked to was great took care of everything I needed. Well its been down hill ever since! !!! The ad said it’s a backorder item so assuming it would be a week or two so I order the gun. Not hearing anything for two weeks I started wondering if all my papper work I had to send them was in order so I decided to call ,and was told yes everything was in order and the gun was supposed to arrive there on 8/1. On 7/27 I received a email saying it would be there on 7/10??? Questioning this I call and was told that it didn’t make sense and she would find out what was going on and someone would email the next day and let me know.Well two days came and went with no email, but I did get a promotional email asking if I was still interested in the gun and if they could help me order it !!!! With a line that read YOUR FAVORITE ONLINE STORE! !! REALLY! !!! I got the women’s name and phone from her on the day we talked and was told if I did not receive a email to call her back,but of course when I do no one answers!!! So I call back to costumer service and got a women that told me her paper work show on was to show up on 7/25 again this is on 8/1 and was basically told that’s all the information I got and we’ll let you know if we get more.Now I would think someone should be trying to figure this think out and give me some real answers!! What ever happened to customer service? ??!!! If I didnot have a month tied up in this thing already I’d cancel my order, than again if this is going to drag out much longer I just might! NOT IMPRESSED!!!!!!
On 5/26/15 about 9:15 AM I entered the Cabela’s store in Glendale, AZ. I had did some research on the Cabela’s web site for some binoculars and had made my mind up what I wanted. I also needed some rain gear so after visiting the men’s room I made my why to the area where the bino’s were. After circling the case for about 5 minutes no one showed up so started looking for chest cases to hold them in, still no one came to asked if I needed help so off to look for some rain gear. I circled that area 3 times, gosh there is a lot to look at and with no one asking if I needed some help it was back to the bino area. Still no help, I checked my watch and noticed if has been 20 minutes with hardly no one in the store since it just opened. I gave up and on my way out noticed two ladies talking. I asked one for the manager and she said she was a lead so I informed her about the lack of customer service and my experience. Of coarse she wanted to help then but it’s too late, I should not have waited 20 + minutes and informed her the store lost a bino sale and probably some rain gear if I could have found what I needed. This is not the first time I have experienced poor service at this store and I do have friends that avoid this store for the same reason. I will pay off my card and cancel it and take my business else where. . Cabelas is not the only act in town.
.I was there about two hours and no one even asked if I needed help. I say this because there were other customers (that came in after I got there, which was 30 minutes after the store opened) getting assistance without even having to ask for it. After about 2 hours of waiting, I finally got someones attention and just started talking, letting the person know why I was there. I was sent to go stand in another line, and I was in that line for about an hour. When I was finally next, and called to the cashier, I thought I was making progress, but that’s actually when it really started going downhill.
I was asked for my picture ID, and then I was asked for a second form of ID with my picture on it. I didn’t understand why because the first form of ID I gave them was my CCW. For whatever reason though, they asked me for my Driver’s License again, after I inquired why they needed both since I had provided them my valid AZ CCW. I ended up taking it out of my wallet and I handing it to the cashier.
Behind the gun cases/cabinets, there is a door with a sign that reads “employees only” with a 2-way mirror next to it. As I am standing at the cashier, a woman came out of this door a few times, she didn’t do anything except speak to the one cashier that was supposed to be assisting me and another employee that was next to us at the same time. The three of them spoke each time she came on the floor, which was multiple times, and I noticed she didn’t do this with any other employees. It was fairly obvious she was security personnel in “plain clothes.” Prior to me being at the checkout register, she hadn’t come on the floor at all, nor had she spoken with any employees on the floor. Initially, after the three were done having a discussion, they were going to complete the transaction. When the cashier turned around, he must have seen the old medical marijuana card in my wallet. It has been expired for over 6 months because I do not use it.
I am a disabled Marine Corps Veteran. Years ago, it was prescribed due to the 5 spinal surgeries, and 2 more coming, as well as many other medical issues I suffer from due to active duty. The “Supervisor” was very short and rude, and he wouldn’t even make eye contact with me. When the “Manager” came over, he simply shoved a piece of paper in my face that the ATF sent to all FFL holders stating that because of the possession of an AZ MMJ card or the assumption of use of marijuana, firearms transactions cannot be completed with the individual in question (which shouldn’t even have been considered since I do not use the card or marijuana. I had not been asked if I possessed one. I hadn’t provided it to anyone, and I certainly did not give any employee of Cabela’s authority to review the contents of my wallet and/or personal information, other than what I had already provided. The card it is not even valid and hasn’t been since 2014, therefore irrelevant). At that point, I left the store because I was already extremely upset.
I am an honest person. I was raised that way, and it was also instilled in me during my time in the United States Marine Corps. I have honestly never had this problem, not even when I renewed my CCW and I provided MMJ card as a form of picture ID!
That’s why I stated it has to be racially motivated, because I was the youngest person there, the only Hispanic person, dressed in a black t-shirt, a black hoodie, tattoos, and using a cane. Other than that, I don’t know what it could have been. I’m actively seeking representation to pursue this claim from a legal standpoint, but in the interim, I don’t know what to do about the gun. I hope this makes more sense than my first reply. If you can advise me what to do about the firearm I purchased, I would greatly appreciate it! Thank you for your time in advance!
I bought a calcutta reel for my husband for christmas, when he opened it we found the security tag still attached. I called and sent it back, received a new one a couple days ago, security tag still attached. I called yesterday they sent me a 3rd reel today, security tag attached. Now i have 2 reels to send back. I have never dealt with anything so ridiculous in my life.
I bought a trail cam for $149.00 on December 6th 2014 I went in the store on Saturday December 20th an they were $129.00 no one would help us on getting a store credit for the difference,they said its a door buster so they couldn’t well what’s the difference in me taking mine back an getting the same cam for that cheaper price it doesn’t make since !?
I bought a new Nissan 15hp outboard online and had it shipped to the Fort Worth store. The motor was damaged and since I bought it online and the salesman didn’t get a commission all I received was a SORRY. Just spent 2200.00 and feel I flushed it away.
Not happy with Cabelas marine and will post pictures of my new cabelas broken motor and my experience on several forums so others that do a research will see how to avoid Cabelas marine at all cost.
I bought a new Lanber 12 gauge September of 13. I was shooting on November 2nd of 14 and the barrel blew out it literally split on the bottom seam I brought it in and needless to say it is out of warranty with Cabelas and the company closed its doors April of 14 so I am out of luck. The bad thing is I had to find out the info for Cabelas on who was warranting the gun, sales had no idea. The warranty company said that these guns where made for Cabelas exclusive. I understand the warranty but I can not understand the customer service. there was no offer to deal on another gun or a credit for a replacement gun.
Why the f**k would you expect a credit on a year old gun?
I have an Outfitter 700 UTV that I dropped off September 15th to get a bumper replaced at the Rogers MN location. It’s Oct. 1st and the parts have not even shipped yet. The people I have been dealing with at the Rogers location have been very nice and understanding but it sounds to me like they are at the mercy of Coleman. It was 2 weeks on Monday that I dropped it off, that is unacceptable. I can’t believe that Cabela’s would allow that kind of service to their customers. I was told that Ken Uewing is the corporate parts & service manager, I need this message to get to him. Here we are at the start of the bow hunting season and I’m without my UTV, that’s what I bought it for. I want this resolved now.
Jeff.. I bought a new coleman 400 utv. it has around 25 hours on it. Brought it to the Cabelas in Gonzales, La for an oil leak. they had it for around two weeks. Picked it up and parked it since still too early for hunting season. noticed oil in carport so took it back to them on sept. 8th. Its now oct 29th and still no utv for hunting season. I am affraid its been sitting outside in there goat yard of broken utvs and the weather has gotten to it. I know the store hands are tied cannot fix without parts. But when the salesman sold me this that was my main concern. Availability of parts. Assured me not a issue. Coleman powersports is giving Cablelas a bad name. I am contacting Shuffield finacial to see what they can do . Since its no motivation to make payments on something you cannot use. next step Lemon Law. Sorry for the Vent 🙂
Yep!! I was in the service dept and their service bats were full of “new Coleman” utv’s. I believe your not the only one that bought a lemon. They had several 4 wheelers in there too that were new but broken.
Wish you luck!
Hello I am not here to complain I want to know if there are plans to bring cabelas to Albuquerque nm we need a awesome store like cabelas we don’t have one, surprisingly
With all the hunting fishing camping ect New Mexico had to offer would be a great place to build a store
I am 65 years old and I recently bought a boat from Cabelas Ft Worth. I had not owned a boat for 35 years. My sales person was Scott Day. He was very knowledgable and professional. Scott spent and extra 5 hours helping me pick out all of the boat accessories and safety equipment that I would need to get started in boating again. He was great as was the sales manager Jason Hickman. Jason checked on me several times and it is evident that he has a great relationship with his employees. Two ladies helped me finalize the paper work. Their names are Shirley Womack and Katherine Poulsen. Both of them were knowledgeable and courteous.
My next stop was the service department and the boat orientation. Glenn Hetling who is the service manager was very helpful. Ryan Negreta walked me through the entire operation of the boat. He was thorough and knowledgable.
My last major stop was the fishing department. I was starting from scratch. I got a cart and Mike Morrow helped me acquire the equipment, rods and reels, and lures that I needed. He was very knowledgable and helpful. His recommendations have proven to be just what I needed. Mike continues to help me each time I return to the store.
I have to mention two of the people that signed me up for the Cabelas card. Jimmy Johnson and Dessire Presley were very courteous and made me feel at home.
Overall, this was the best buying experience that I have ever had.
Darryle Petters
To All, I was at the Dundee store last night at 6:30 I live 10 miles from the store. I have spent a lot of time and money there. My son even work there for a while the service lately has become terrible when I arrived at the gun counter I took a number they were on 69 my number 73, I waited for 1.5 hours watching service people wait on someone the leave and never return we started with three service people and ended with one and the women in front of me had to yell at him to waited on her his unwillingness was shocking. I put down the 150 dollars in merchandised and took my wife and two children home. Johnsons sporting good is a farther drive for me in Adrian but all my business will go there I also cut up my Cabala’s card and will not return. What has happened…
We finally got our cabalas stores in Denver Colo and was glad the wait was over. Even though we have bass pro/gander mountain and sportsman warehouse the choice is always good and I have always felt cabalas had better quality in some areas. But after going to the new store in Lone tree several times I can only wonder how long the crowds will last with the customer service you get or don’t get I guess. Almost every employee I talked to was really down with the turnover the way things are done and the meager wages but it seems to be getting worse and don’t even try to get an answer from the deli manager. I don’t blame the employees but you have a serious morale problem but I guess if the dollars come in just ignore the problem. I will cancel my cabalas card and go back to the other stores at least you can get an answer there and the supervisors have been trained to be polite to the customers. Really hope you will send someone from management to see the way it really is.
was trying to find if any rules against using tents at cabelas and not have to buy a rv — not all people can afford a rv and camp grounds close in the winter except the rare tent friendly rv park then it is a thing of must rent a group space and pay for 12 people when only going to be you and their fees is the same as a hotel — nothing is ever said about not using tents as long as not use any more space than a rv but nothing is said for if you can either and not going to rent a group space at a fancy rv park and pay hotel price for tent camping just because the camp grounds close for winter months
Jeff Montgomery:
Jeff on June 4th,2014 I sent by certified mail several pictures of full body and
shoulder mounts of my trophy room and explained that we have to down size
and that I would be glad to work with Cabelas if they can use any of these mounts.To date
I have heard nothing back but did recieve the signed certified mail slip back so I
assume that was recieved.
As you can see most all of my mounts are from the North American species and
I would much rather work with Cabelas then to go to an Auction HKouse.
For your consideration my e-mail is XXXXxx@msn.com and my home phone
is 503-581-XXXXx.
Thank you for your time.
Pat Ackerman
Admin.
I am 76 years old and have many Beautiful Animal mounts from Africa andCanada and the United States. I am concerned that they will end up in some dumpster and to avoid that, I am hoping that you will find a home for them. I understand that your building a new store, here in Oklahoma City, Okla., and that is where i live andI am approx. 4 miles from that store. I can send pictures or you can have a representative come to house and look at them and decide. They can also stay here, with me, until you would be ready to hang them on your walls at the store. No charge of course. Contact phone is:: 405-843-XXXXX, address is XXXX NW 95 street, Oklahoma City, Okla. ,73114
Dear Cabelas administrators:
After many months of anxious waiting for your brand new Woodbury, MN store, I was delighted to receive a pre-grand opening card in the mail. Woodbury, MN is much closer to my home than either the Rogers, MN store or the Owatonna, MN store, and I had been expecting a similar but slightly smaller layout at Woodbury. Unfortunately, the Woodbury store’s layout skimps significantly on several important marketing features. First and foremost is the deli. The cooking facilities and menu are very disappointing. My absolute favorite Cabelas menu item is the walleye finger platter! I have been known to drive 40-plus miles to the Rogers, MN store just for the walleye fingers! My wife happens to like the Philly cheesesteak, and my son-in-law enjoys a good Cabelas bison burger. Woodbury, MN would be a very good marketing area for walleye, bison, elk and the other game-related menu items found at other Cabelas locations. Other family attractions are also missing at the Woodbury location, such as the Laser shooting gallery at Rogers. Even my adult daughters enjoy shooting at the old car, the frying pan, and the stuffed skunk that squirts water! The puny little aquarium at Woodbury isn’t going to attract families with kids. You have a lot of merchandise packed in the Woodbury store which is easily duplicated at several other nearby outdoor stores, but the store lacks the amenities that attract families, impulse buyers and new customers. Oh, yeah, the parking lot is poorly designed for RVs and boat trailers. Woodbury, MN is just a few miles from the Wisconsin border and a logical freeway stopping point for out-of-state customers headed for the North Shore of Lake Superior and for the Boundary Waters Canoe Area.
So far, I have been to the Woodbury, MN Cabelas three times and have been unable to find specific merchandise items regularly stocked at the Rogers, MN store…1) no Flatfish fishing lures, 2) no X-Large Tall long sleeve bug-proof or UV protective shirts, 3) no Williams peep sights, 4) no waterproof gun bags, and 5) no gunsmith on duty. I am certain other customers can add to this list.
I hope these comments are helpful. I still look forward to the day that my wife and I can plan on Cabelas family dinners with our outdoor-loving adult children and grandkids. (Our granddaughter loves walleye!)
I was
Iin the Dundee store today looking for taurus revolver 17hmr they s I told them I saw them on internet in stock they said they cannot order any firearms would like to know why they arent allowed to order when someone is ready to buy one thank you tom
Dear Sir/Madam,
I am James E (Jim) Smith Jr and want you to know that I am and avid shopper at Cabela’s. The large assortment of quality products that you provide have been more than one could expect.
With that said, I must bring to your attention my concern about Cabela’s current discount policy pertaining to Veterans. I am a 70 year old Vietnam Veteran with a service connected disability from the US Navy who watches my spending very closely. The 10% discount I received at Cabela’s was very much appreciated. Now it is gone.
I spoke with a manager at the Buda, Tx. store and he said that Cabela’s would give Veteran discounts on certain Federal holidays only. We have to wonder what if the Veterans of the United States decided to only work on Federal Holidays. This truthfully conveys a “What Have You done for us today” position.
Many major stores across America such as Lowes gives all Veterans a 10% discount 365 days a year with no exclusions in appreciation to Veterans’ sacrifices. As long as Dick Cabela was alive this was the policy, and now just a few short months after he died Cabelas corporate office has changed policy in regards to the American Veteran.
Many of my friends at the VFW have expressed the same concerns as I have and are considering purchasing from other sporting good stores that provide a Veterans discount all year.
I respectfully request that you consider to reinstate Cabela’s former discount policy on all products sold in your store 365 days a year to the Veterans of the US Military as well as active Military personnel.
Regards,
Jim Smith
After 27 years in management in the retail industry, I believe I can recognize the difference between keeping down overhead and just plain old poor customer service. As is the way of retail chains today, more and more customers are having to fend for themselves when it comes to finding the right product in a retail store. Perhaps some in the retail industry have taken on the attitude that the company has a limited lifespan, so “take the money and run”. Such was the attitude of retail giant Circuit City.
What I detail here, has similarly happened in several locations over the past year.
I point this out because of recent experiences in the Grand Junction, CO, location, the last on 4-8-2014. I knew the departments I needed to go to, and just wanted advice on the best products for my needs. In the boating department, 2 other customers were waiting, in the fishing department 1 customer, in the bargain cave, empty, in the fly fishing department 2 customers, in the shoe department 3 customers. I needed product from all these departments, and none of the customers had seen any “outfitters” while they were there. I walked toward the front, approached an employee in clothing, he said he didn’t know where anyone was, and was not allowed to go to other departments. After finding one other employee between the rear of the store up to the customer service desk, no employees other than the greeter. I asked him where everyone was, he pointed toward the cash register, where there were 4 employees and no customers. I walked over to that area, and asked for help specifically in the boat and fishing departments, and the young man said, “what do you need?” I said, “I am not sure, that is why I need help”. He said, “I will try”, so I asked him before we headed back to the other end of the store, “can you give me advice on the best additives for my outboard?” He suggested we go back their and check the labels! When asked where all the help for that the department, or any of the departments I mentioned might be, he said “we try to staff for the busy times, they were all off at 5:00.” This was at 5:45 on a Tuesday evening, around the time people were heading home from work, and would be making a stop if they needed something from your store.
Not feeling very confident, I said “no thanks, but there are several customers in the back areas of the store that may need help”, and left.
I went a mile up the street to Sportsman’s warehouse, spent $842.29, and went fishing the next morning.
I saw a Cabela’s ad in Sunday’s paper on a 10% discount on some shotgun shells. I went to your store on the following Wednesday, which is clear across town, to purchase the shells only to find out that the sale didn’t start until Thursday. Needless to say I was peeved! The store manager showed me the ad which showed the sale didn’t start until Thursday but that information was in small print and wasn’t very conspicuous and didn’t stand out. With gas at $3.59 a gallon and living across town it would be worth it to return the next day to get the 10% discount. The store manager was very nice and said he had turned down numerous potential customers this day who had miss read the ad. He said one potential customer had driven 60 miles one way only to be told “Sorry Charlie”.
One of three things needs to happen if Cabela’s wants to keep my business:
1. The ad needs to come out the day of the sale.
2. An exception needs to be made for customers who didn’t catch the sale date in the ad. (What difference does it make if you sell the product the day before????
3. The largest print on the ad need to be highlighted in a strong color stating the attached will not be on sale until a certain date.
Every Cabela’s employee I spoke to including some other customers standing near by agreed with me that this is wrong.
Just to let the people that shop at Cabela’s stores I am a Silver credit card holder and a member for years but will close out my card and buying habits with a store that doesn’t care about there good customers. I have had contacted cabela’s by email and no response to me. They have been rude to me at the gun counter and also in there gun library. Also the other septs when asked about a product they sell are very rude. So I have decided to close my card and shop at other sporting goods store that appreciates my business.
Mr. Millner,
I wanted you to know how disappointed my wife and I have been with the Cabelas club Visa center. We went to check our account balance online and found out the company had substantially reduced our credit limit. When we contacted the Visa office to find out why, we were treated like criminals. Basically they told us they we had delinquent accounts and had to many inquiries to our credit. We were shocked since we have outstanding credit and tried to explain to the person on the phone that we haven’t been delinquent with any accounts and even questioned if they had the correct person. We also asked if they took into consideration how much we have spent with the store, enough to obtain a black card last year. Our balance has been paid in full every month since we’ve had the card. We were very angry that no one there would listen to us. How can you make judgements about someone’s credit without even contacting them first, especially a long time customer? Well, you have lost a customer because after our account is paid this month we are done with the card and Cabelas. We have told all of our friends this situation and encouraged them not to patronize a store that doesn’t care about it’s customers. It was quite obvious to us when you reduced our credit to almost 0. Continue to do that to your excellent customers and before long the Company will be no longer!
My husband and I were excited to see a new Cabela’s store opening in Springfield OR three years ago. We’ve shopped at Cabela’s in Nebraska and been very satisfied. We’ve shopped in Springfield many times since it opened and have seen a steady decline in customer service. Either there are not enough sales people on the floor or they’ve not been very well trained to help customers. They aren’t unfriendly, they’re just nearly nonexistent. I have also noticed a steady decline in the quality of Cabela’s brand women’s wear. I will not be shopping at Cabela’s again anytime soon. It takes us over an hour to get to the store, and frankly, it’s not worth the gas to go there again.
Hello I am from Minnesota, and have bought many products and firearms from cabela’s at the Rogers location in Minnesota, here’s my situation, approx two weeks ago I am in the market for a new high end pistol, the model was a Sig 220×6, $2500.00, a high end gun by the master gunsmiths at Sig(germany). A couple days later I go in and it is on “clearance” for $2499.88, which I laugh over the ploy of a clearance tag on it at that time..11 cents off, It is a very sought after pistol, as few are ready to plunk out $2700.00 with tax on a new pistol? This is where the problem begins and just goes downhill from there. I look at the pistol and really like the design and ergonomics of the pistol, I was not happy with the appearance of the barrel and lockup area, as it had many scratches and appeared to have a blem, I know that gun was not at that counter for more than a couple days, as I go in every week, I asked if they had another new one in back, as it is a $2700.00 pistol, I was not really thrilled with the counter gun being handled and cycled a thousand times and still calling it new, in the next twenty years I would not have fired it to the degree that it has been cycled at the counter. so how do you call that new?is a demo car with 2000 miles still new? anyhow I ask if they have another and I am told this was a special order that the gentlemen refused upon delivery, I can see why. I am told this is the only one they have….but in the moment I concede a little and put the pistol on lay away, to pick up in a day or two. The next day I walk in and to my suprise there is another sig 220×6 on the shelf, I am getting a little curiuos now and ask to see it, as I have my serial number of the one a put on layaway, the salesman give me the same song and dance that it was a special order gun that didn’t get picked up, and at that point I made him aware that I heard this story before(yesterday) on another sig 220×6 that was deemed as the only gun that they had in the store. So at this point I demand to see the other pistol to look at the condition, and che3ck the barrel marks, it looks much better and decide to put this one on layaway instead of the other, as it appeared much cleaner on the barrel marks. So the switch is done that night and I plan on picking it up the next day and paying in full. When I come back in the store, I check out the gun counter and don’t see the second sig 220×6 that I passed on, I get ready to pay and take another final look at the pistol that I exchanged the day before and I swear it has the scratched up barrel on that the previous one did, i inquire about it and the counter guys assure me that this wouldn’t happen, and I explain that I was not told the truth when trying to purchase the first one, as they had multiples. At this point I am not happy with the tranaction, and want to see the second one again to compare, they look it up and cannot see it in inventory? strange as I was just there the night before at closing? the one counter guy cannot even find any record of it, which annoyes me and keeps pushing me that the half dozen scratches on the end of the barrel doesn’t look that bad, as my reply is that I have pistols that are ten years old that don’t lookk this bad, as this was to be a “new” gun for $2700.00. I told him that I fell off the pumkin truck, but it wasn’t today……in the meantime the other guys at the counter are trying to resolve and see what they can do by getting another pistol, but as I stated to them..I want a new pistol not a cycled display gun that is already worn….so at this point I am very disappointed in the whole situation. PS I also brought a few rifles in for trade, a herter custom mauser with burl wood and deep bluing,1960’s model, and a bl 22 browning which was exceptional. I was offered $150.00 dollars for each on trade in, which I decline promptly, as they had used browning bl22 on the used rack for $550.00, and nothing near the mauser quality for $150.00
once again as the gun library sales guy explained that is all he could pay, I question the pricing out on the used rack then, and he promptly replied that they are overmarked and that is really not what the intent to get for them, I thought to myself really? this is how Cabela’s operate, shafting customer on the trades and on the purchases then? otherwise why wouldn’t you just price them accordingly? not a pleasant situation, in which I wanted to spend Thousands of dollars with them, and some how feel cheated..
Michael S Coon Rapids MN
CABELA’S COLUMBUS OHIO STORE ARROGANT & RUDE MANAGER
I purchased a pistol this week at the Columbus Cabela’s store. A sale later in the week offered a $50.00 discount on the same pistol and the sales associate tried to have it honored on my purchase needing Store Manager approval. When presented the situation by the sales associate, Jim, the manager gruffly started exhibiting his authority in a very condescending manner hardly like the Cabela’s I have been a customer of for over 35 years. When I tried to speak during his litany he said “are you going to let me talk or are you going to talk?”, I told him he could keep his damn $50 gift card and he was rude to say what he said. He then accused me of putting my finger in his face, which I did not, and in less than a minute of contact, he threw me out of the store.
After reading Lloyd’s G. comment from 1-23-14 on this page, I am not surprised by his obnoxious behavior if he would subject a Disable Marine vet and his service dog this way. Better improve your manager training program Cabelas. This pompous, empowered person has unwound 35 years of goodwill as I am now a former Cabela’s customer (and my circle of family and friends.)
BTW, thank you for your service to our country Lloyd.
Also i would like to thank Ms. Stevie at you call center for convincing me to close my card with Cabela’s and for putting me in contact with her manager who confirmed to me it was actually closed and that i should destroy my card.
Thanks agian Ms. Stevie, i know i will be beterfor it in the long run.
This is to Confirm closing and MY my Cabela’s Club card VISA ACCT # XXXXX XXXXX XXXXX1392 with your firm and i will be telling everyone i know not to sign up with your firm ever. That includes Van DYKES Restorer’s i have never ever delt with people wanting to waste my time – over an hour and a half to take a payment and think they are being smart by lying to me about who they are transfering me too to take my final payment only to be asked the same question. i can only surmize; that is what they are taught. i would rather by something from anywhere else than Cabela’s
I just walked out of Columbus Ohio’s cabelas store. I am a disabled Marine Corp. veteran that has a service dog. When I entered their store, the manager was standing with a young pretty female worker looking as though he was a entry guard at Fort Knox. I think he was trying to impress this young employee with his mighty authority position over customers prior to enter the store. She commented, what a cute dog, as I informed him that he is a service dog. He than asked me (can I see his paper work) My reply was (it,s not required of me to show you paper work but I will show you his tags) He replied (ok) after seeing my dogs tags. Everything was fine with me at this point but as I walked on he said (just so you know, don’t take him in such and such areas, they serve food there) I turned and asked him what he just said and he repeated the same. After informing him that he should read the laws about service dogs before lecturing customers, I went on across their DMZ. In on minuted I became to upset to shop I walked back and informed him that he has not heard the end of this. His statement was that he never said this and continued to repeat this as I walked out. Cabbelas is the only store that I know of that has people standing guard at their entrance. Their corporate office will not return my call. I would rather buy something from N. Korea than their store. Lloyd
I have never dealt with more rude people in my life as I have with Cabelas. They lie, mislead and treat you as though they don’t care. The CEO hides so he won’t have to talk to no one, and let’s his cronies do the dirty work. Stuff his pockets with our money and won’t even talk to you. And everything the others say is all misleading. This is my first purchase from them and you can sure bet it will be my LAST. Stay away from CABELAS!!!
I just find out at the Glendale, AZ Cabelas you let go a casher name Marrti because she is seasonal I talk to other employee and they cant believe Cabelas let her go according your employee and lead cashers she a very good employee she got a whole lot of visa sign up was getting more customer review then any one else. Instead you keep two employee that know someone which is unfair to your hard working employee
Called Cabelas again for info on a parts order.
1. Last year around June or so, I ordered parts for the 1858 Pietta on back order. I followed it up by calling Cabela’s and was told to “put it on the wish list” and that got lost after three months.
2. Reordered on September 23, 2013, phoned Cabelas and was told parts would be in October.
3. Called Cabelas in October Told parts would be in before thanksgiving. Thats when they started making excuses that Pietta products are made ion Italy and there is a communication problem and or a production problem.
4. Next, checked back, email states product will be in on Dec 30, 2013.
5. With tongue in cheek I called today….. NO PARTS. The customer service person transferred me to Ken (they would not give me his last name.) Said if he didn’t answer to leave a message. Told me he was a VP …….. I left the message.
6. This is the problem as I see it. Cabelas is a large dealer of Pietta fire arms. Are the try to fling bull about communication problems with Pietta? Either someone in corporate doesn’t know what the heck they’re doing or something else is going on. Being on the open stock market, maybe the corporate leaders running Cabelas don’t belong in their jobs if they can’t get some minor parts for their customers.
When I run over to the store in Penn, they have one hell of a display for Pietta and sell a lot of those guns. Having sold firearms and sporting goods in NJ, I know their a top seller of Pietta products. Whose kidding who?
Ken, if you read this, call me.
Will probably get another Facebook response telling me to call the same numbers I called today duhhhhhhhhhhh.
As stated above my name is Charlie Boylan, this is more of a commentary than a comment. This is something that I have in common with CEO: Thomas L. Millner and is off topic but we both lost people dear to us in Vietnam and his loss and mine were best friends. LCPL Sammy Monroe his uncle and LCPL James Reddington my neighbor and hero ( he was 6 years older than me ) both attended Paris Island ,Camp Leguene, together arrived in Vietnam and were both assigned to 3rd platoon 2nd bat. 5th Marines on Dec. 16 1966. this was a one in a million chance. Sammy was assigned the M-79 grenade launcher that day By 1st Lt. Terry Ebbert and fire team leader Cpl Joe Silvestri. 2 days later on Dec. 20, 1966 in a horrific firefight Sammy Monroe was hit in the head by enemy fire. Silvestri crawled over to him and took his weapon and gave it Reddington. Reddington then asked WHERE IS SAM!!!. His best friend was hit 2 days after arriving. Reddington and Silvestri carreed Sam to a hut were Corpsman worked on him. Marine LCpl Sammy Franklin Monroe died of these injuries on Feb. 27 1966 at the Charleston Naval Hospital, never regaining conciseness. Reddington then carried Sammy’s M-79 in his honor until March 23,1967 when during another ambush he either seen or heard that cpl Silvestri was shot dead ( he was shot and bleeding ) but not dead. At that point Reddington could not bear losing another close friend like Silvestri and Monroe , he then walked intentionally into the line of fire shooting his M-79 at the enemy while screaming and was killed instantly. He and Sam are now reunited. Cpl. Silvestri lived and he and visit Reddingtons grave several times per year in Scranton Pa. I have added photos of Sammy Monroe to the Vietnam wall that I received from his brother Johnny in Mt. Gilead N.C. CEO: Thomas L. Millner uncle Cpl Monroe is always talked about when we meet and will never be forgotten in Scranton Pa. Mr Silvestri lives in the Phila. area and he and i will be at the grave this week. thanks for your time. Charlie Boylan Clarks Summit Pa..
I have spent the last week trying to find my order calling the 800 number and the lehi store trying to get help and I just keep getting out on hold and being passed back and forth to find out no one can help me. They gave me a tracking number that don’t work and told me good luck finding it myself instead of helping me. I have to drive over a 100 miles to get to the store and back and I pass many sports stores along the way. I won’t be doing that anymore.
I want to recognize an employee from the Alliance Center, Ft. Worth, Texas Cabela’s store. I had searched, and researched, purchased and returned a number of leather boots to a variety of high end businesses prior to my experience at the aforementioned store. Today, I received the best experience I have EVER had with a shoe salesman. And, I am sure that the money I spent is not only an investment, but will satisfy my desire to find a comfortable waterproof boot that will keep my feet dry during an upcoming family trip.
The salesman has a side job. He works at your Cabela’s and then moves to a night shift as a mechanic with American Airlines at the Alliance Airport. I’m sorry, I don’t know his name.
But, thank you Cabela’s for hiring him, and thank you to him for helping me find the right boot this time. Money well spent. You’ve made a lifetime customer.
Cabela’s has lost a customer. They placed an item on the website for sale at a certain price. After I ordered it and never received it, I researched the order status only to find Cabela’s cancelled the order without notifying me. I eventually found out they oversold the item and cancelled my order (again…without notifying me). However, I can purchase the item NOW for $100 more. Bad business all around. I will be contacting the corporate office and if I do not receive the item at the price originally offered, I will contac the BBB. Buyer beware.
I am a long time resident of Anchorage Alaska and you are opening a new store here in spring ’14 , I can hardly wait to go shop there .. Your store will be far above all the other sporting goods type stores in the state …
I am trying to make contact with Jeff Montgomery, of Cabela’s as I have a very large caribou antler mount and a old very large bear trap in like new condition that I would like to have Cabela’s display in their new Anchorage store .. I am a retired private citizen and these items are owned by me .. Fair chase hunter .. Thanx , Robert Latto rvlXXXXX@gci.net
I’ve been ordering from Calela’a for years, the service has gone down hill. Customer service doesn’t seem to want to help anymore and as for their bonus offers, not everyone gets them. Also, you don’t stand behind your merchandise. I won’t be ordering from you anymore. They say “customer service” but it’s not good customer service! What they should say is we’re not happy until you’re unhappy.
Hello Cabela’s,
To start off Cabela’s is “top notch” in all you do. I’m from the York, Pa. area and our closest store is the Hamburg store that is located 100 miles from us. It’s also the only Cabela’s store in Pennsylvania with its rich hunting heritage that I’m aware of. The reason for this email is; I was wondering if Cabela’s has ever given any consideration to building another store between the current Hamburg store and somewhere heading toward Baltimore, Md. just off Rt. 83? I’ve spoken to many outdoors people about this subject and to the same question always comes up- why not a second store? No one does it like Cabela’s!
Sincerely,
Jim Baney
I am trying to email your product people.
We make sweaters
Can you forward the mens & ladies product people email address?
Thx!
Joan
To whom it may concern. My name is Herbert Jones I am interested in purchasing a boat. It concerns me that I called your store here in Fort Worth to talk to the finance department, I left a message well over a week ago to talk about finance options with no response. I have been in the boat department to look for something I like. The bad thing about that is the whole time I was there no one help or even tried. I am still looking for a boat I guess I’ll be looking at your competitors products. Thanks Herbert Jones
I bought a used JC Higgins Model 80 semi auto from your store in Hoffman Estate Illinois. When I bought it, I ask them how many shells does it hold and they told me that it holds three, then when I took it home and tried to put three shells. I was only able to put two and not three. I called the store and ask why does it only holds two, they told me I have to chamber one and add one more in the magazine. I told them that’s not what I been told. Frankly I am not happy with the purchase. if they told me it only holds two, I would not have bought it. I hope you could help with this problem?
Dear Valentin,
Your unhappiness with Cabelas is seriously misplaced. I am sure you misunderstood the salesman, or he misunderstood you. Any time a shotgun or rifle is described as holding a certain number of shells, that always includes the round in the chamber. The maximum capacity is three because that happens to be the legal maximum for migratory birds. Your shotgun does not hold “only two.” It holds three.
Please stand behind your merchandise.
I was at the new Cabela’s store in Grandville, Mi. on Friday, April 18th, and had some idiot key my truck in your parking lot. Fortunately for me, one of your outfitters, Joe, in the hunting department, witnessed the vandalism, and wrote down the license plate number of the dirt bag that did the damage. Someone from the store came out and put a note on my windshield, asking me to come to customer service, and ask for Tom, the store director. I called the local police department, and an officer came and met with me, looked at the damage, and after I left contacted Joe. At some point Joe picked out the guys picture. The damaged is going to cost my insurance company $1286. They will then go after the perpatrator for reimbursement. I am very grateful to Joe, and everyone at Cabela’s that helped identify the person. Joe should be commended for his efforts In this matter. I’m a satisfied customer for sure. Thank you
Ralph Workman
Cabela’s recently opened a new store in Grand ville MI, about 40 miles from my home. I received a post card invitation to go to the store the night before the Grand Opening as a special invitation to Cabela Club Card holders. It offered the usual bring a friend program and I thought it was nice to be recognized by Cabela’s as a loyal Club member and to be invited to a pre opening night event. I invited a couple friends to come along, left work two hours early, loaded the family in the van and drove an hour to the store. To my dismay, this was not a special event for Club Members only. We arrived to find many area people received an invite….and all you had to do was sign up for a Cabela Visa to get into the store that night. ( So much for being a loyal Club Member) One of my buddies signed up for a card and we went inside thinking we were going to find some great specials while we checked out the new store…..Another kick in the teeth….no specials, no great deals. It appears this evening was all about issuing Credit Cards and the potential Interest that goes along with any Credit Card you sign up for. We were there and used up our Cabela points and bought a couple hundred dollars more worth of decor for my kids rooms anyway. I have to say that every time I take out my Cabela’s Card to make a purchase, I wonder why I keep supporting a Company that really did not appear to value me as a Club Member. I have spent thousands of dollars at Cabela’s and thousands more using the Cabela’s Club Card. I was truly disappointed by the experience. Sincerely, RLT, Muskegon MI.
I just received information towards LifeLock Account Protection for Cabela’s Club Visa. I have had a credit card with Cabela’s since year 2000. If I am forced to pay for account protection at $ 10 a month I wil cash in my points are stop using the Cabela’s Card.
I just retired from my full time job and trying to enjoy life a little bit.
Please consider opening a new store in Harborcreek Township in Erie Pa. Just heard on the news that the deal has fallen through with the area near the Millcreek Mall. Very disappointed!! Harborcreek is just East of the original site and a great spot due to the Fishing, Hunting and Water Sports near by. There is a large parcel of land for sale by the Walmart Superstore in Harborcreek on Rt 20. Please consider this as an option. We would really appreciate having your business here!!
I have a unique business idea for Cabela’s. As an avid fisherman I’ve been mesmerized by recent fishing shows on the Discovery and Nat-Geo networks. Shows like River Monsters showcase fish species that I, along with most others didn’t know existed until recently. I would do just about anything for the chance to fish for these aquatic giants. The problem however, is that most of these species are fairly exotic and require expensive travel. Many species also require hard to acquire permits. I’d be willing to wager, that if someone were to create a man-made environment that anglers could fish for these amazing fish people would be willing to pay quite a bit for the once in a life time chance. The idea is nothing new. Safari lodges for hunting have been around for centuries. Why couldn’t the same idea be implemented on an aquatic level? I visualize it as a high end vacation destination for the adventurous angler. A high end “rustic” themed restaurant, luxurious cabin-like accommodations, and guided fishing tours where exotic trophy fish are a guarantee.
I’ve given the idea quite a bit of thought and considered almost every aspect of the project. If this e-mail finds its way to anyone in your company that would be in a position to consider taking on a project of this scale I’d love the opportunity to share my ideas and solutions to possible problems in its implementation. I myself am a former Boyscout with extensive fishing and outdoor knowledge who is currently attending college for construction technology. I understand both the outdoor enthusiasts’ perspective along with the logistical construction angle of the project and feel I’d have a lot to contribute towards the project.
A great idea like this backed by the respected Cabela’s name would surely be a successful venture to consider. Feel free to contact me with any questions or comments. I’d love to be part of the process. (Cell phone- (716)-867-6860, E-mail- johnefalzone85@gmail.com)
Please forward this e-mail to others in your company who are in positions to consider the proposal, or send me their contact information.
Thank you for your time,
John Falzone
I would like to know who I might be able to talk with in – regards to – I have just recieved my patient on “The Last Stand”. This is my own invention I have been using this tree stand since the 1980’s. I have hunters who book with me “who have said” This is the safest and most easy accessable Bow Stand they have ever hunted on” The platform is 3 feet by 4 feet, it’ ladder is 18 inches wide, and has ajustable brackets that are bolted to the tree. I am now ready to start the manufacturing. I would like an opportunity to show you my Tree Stand for marketing purposes. The stand also has rotating swiveling seat, so the hunter turn any direction without getting up from the seat. I’m sure you have many people who contact you about their products, but if you will give an opportunity to show you my tree stand, you will not be disappointed. You will not find another one that will compare in safety and with any of the features my has. Thank You for your consideration. Jim Call “Call of the Wild Outfitters. com” .
Dear Cabela”s: I”m the parks and rec superintentant for Hyrum City Corp, were a city located in northern Utah, 2 years ago the city build a libary inside it has 30 foot ceilings, and going in your store in Lehi Utah, I see this airplane hanging from the ceiling and think a plane like that would look great hanging form the ceiling in our libary, and I was wondering where to purchase or where we could get a plane like the ones you have in your Cabela”s stores, could you please send me an email on information where you get them airplanes. Thank You Brad K. Call
We would like to offer you a complete one stop shop recycling program. We cover all recycables such as Plastic,Cardboard,Paper,Alum Cans and misc. Steel. We offer drop trailers at no cost to the company. We can place Balers at no up front cost to the company.
Revenue from the recycables can cover the cost of the unit. As for revenue, we pay top market pricing for all recycables removed. Everything remove is brought back to our facility and destroyed, ( recycled ). Example for revenue payed to you, baled cardboard is running around $65. to $70. ton. Film plastic baled is in upwards of .12lb. to .18lb. payed to you. Note, with our program in place, a lot of times Compactors in place are removed
for the mear fact they are not needed. Please feel free to contact me. Thank you for your time.
Sincerely,
Stan Cope
Plastics Division
Central Paper Stock
St.Louis,Mo. 63134
314-521-8686 ext.106
Dear Sir/Ma’am,
My name is Janet Baker and I just have a few questions. I know from time to time you purchase items for your stores. I have a beautiful polar bear fur blanket. It measures 7′ x 10′ and is in great shape and looks simply beautiful. There are no tears or rips and the back is white flannel that was professionally sewn. The only flaws on this blanket are on the back which are a few small, light discolorations. I was just wondering if maybe you or someone you may know that might be interested in purchasing this wonderful blanket? I can send many photos and close ups if you like. If interested please feel free to email me or call me at 231 942 XXXXX. Thank you for your time! Sincerely, Janet Baker