Rural King Supply, simply referred to as Rural King, was founded in 1960. The company operates a chain of hardware, farming supplies, and home stores in 13 states.
The company is well known for offering free popcorn and coffee, in addition to the work boots, clothing, live animals, animal feed, tractor and trailer parts, as well as firearms and ammunition. The company also offers items for the homeowner, including lawn and garden supplies, sprinklers and/or irrigation parts, power tools, fencing, welding and pump supplies, and riding lawn mowers.
The coronavirus crisis and subsequent quarantine of 2020 has left both farmers, livestock owners, and homeowners, as well as employees in a quandry. Rural King Supply was considered to be a vital business and remained open.
Rural King Supply has 100 locations and three warehouses with more than 120,000 square feet of storage space. The company has an active eCommerce site, as well as a separate site which sells firearms. In December of 2015, the company announced that it had annual revenue of $1 billion.
In May 2023, Rural King announced that it had a new CEO, Steve Barbarick, former CEO of Tractor Supply.
Rural King Supply, simply referred to as Rural King, was founded in 1960. The company operates a chain of hardware, farming supplies, and home stores in 13 states.
History
The company is well known for offering free popcorn and coffee, in addition to the work boots, clothing, live animals, animal feed, tractor and trailer parts, as well as firearms and ammunition. The company also offers items for the homeowner, including lawn and garden supplies, sprinklers and/or irrigation parts, power tools, fencing, welding and pump supplies, and riding lawn mowers.
The coronavirus crisis and subsequent quarantine of 2020 has left both farmers, livestock owners, and homeowners, as well as employees in a quandry. Rural King Supply was considered to be a vital business and remained open.
Rural King Supply has 100 locations and three warehouses with more than 120,000 square feet of storage space. The company has an active eCommerce site, as well as a separate site which sells firearms. In December of 2015, the company announced that it had annual revenue of $1 billion.
In May 2023, Rural King announced that it had a new CEO, Steve Barbarick, former CEO of Tractor Supply.
I special ordered a 2400 dollar back blade. I was told two weeks. Two weeks later told no one has ordered it. Two weeks later no one can tell me if it’s ordered. I am pissed if I do not cancel it. It will be the last purchase at rk.
RK Jeffersonville In is the worst excuse for a store that I have ever experienced, no one cares to help and there stock is horrible nothing organized at all Manager could care less when you talk to him. I will never go back in there!!!!!
A week ago I ordered 3 orders online. I went to pick them all up at the same time. Recently I had covid and I had it badly. I prayed for the flu any day other than what I had. It was terrible. The army ended up having to send my husband home toward the end of the mission because I was so sick.
Well when I showed up to pick up my order I told the young man exactly what I was told by my doctors to say…”I’m covid however I am no longer contagious”. The reason behind saying this was because I have days I still have fevers of 101-102. I caught covid from this store as they do not enforce the mask policy, it’s the only place I had been in weeks and just 2 days after being there I started my first symptom.
Regardless the attendant ran backwards away from my truck and went inside hysterical telling everyone nearby I had covid and was sitting out front in a black truck. So then everyone assumed I was contagious. When I arrived I told this young man I needed a battery for my mower. However after his hysterics he must have forgotten to mention it. So once loaded up I called inside and said I was there to pick up my 3 orders and right away the gal on the phone said “is this the covid woman”, I was astonished. I said I’m not contagious however I still took precautions by ordering online but needed a battery. This while driving over to pick up my sawdust around back which no one would come load my truck up. I had to climb up 3 pallets of stuff in order to get to the open pallet of sawdust that I ordered. I’m still incredibly weak and had good and bad days. I shouldn’t have been up doing this.
Then as I was done I stopped by the bent and damaged gates where they had one I figured I could fix and use. I called and stopped there first before the sawdust and got the same question, “is this the covid lady”? So I called the third time and got the same response which I was hung up on and called back by a man. He asked me to read the SKU and told me he refused to come out unless I was absolutely sure I was buying it. I said I wanted prices on a few to compare. When he first called he was so nasty I thought he was going to tell me to leave. Well the gates for the damage they had were still overpriced. So I told him what I had said twice before that I needed a mower battery. He said they were all out of batteries and didn’t even have car batteries. So I had a friend swing by who was in the area to go look. She took photos and they in fact had batteries. Some had been there so long the dust covers their labels.
We have shopped only at this feed store for nearly 5 years spending thousands of dollars for our farm and animals. I sent two messages to corporate, one about busted up panels I paid full price for in sept and was continually promised new ones and never got them. I do now. However the discrimination because I had covid but no longer contagious was obnoxious and really is sad. It’s like someone saying oh your the cancer lady, or aids lady etc. Having gone through covid was devastating. I’m still having complications from it. I sold my project horse because I haven’t gotten to do anything with him after spending thousands to finally get him healthy enough to ride and months doing it. The doctors say it takes months to gain your energy back. I was hit hard by it. Just to be severely lied to, treated unfairly and discriminated against because of it. They don’t treat ppl like this with the flu and they don’t follow federal mandates to wear masks. I shop at the store in
Clarksville, TN we are army
Customer service sure isn’t a priority. I had a problem with an employee telling me that I couldn’t try on a jacket and shouldn’t need to since the sizes were marked on them. Over two weeks ago I emailed a complaint and asked to be contacted. After a week I called and was told someone would contact me back in a couple days. It’s now been almost another week with no contact. It seems like Rural King doesn’t care about their customer problems.
I ordered a bp210h pkg which is a lowe auger package advertised on the rural king website. Guess what the auger doesn’t come with the package ! So i contacted customer service and they said the manufacture doesn’t sell them together but i didn’t buy it from the manufacture i bought it from rural king and according to their ad it all comes as a package. From what iv’e read this is just another example of rural kings business practices FALSE ADVERTISING !
Wow! I was going to post about a bad experience I had dealing with folks in your Spring Hill, Fl. location. After looking through the other comments, I see poor customer service is the norm for Rural King stores everywhere. As it doesn’t seem to be a concern worth correcting for Rural King, it’s best just to shop elsewhere.
The Terre haute store is dirty and a mess, during the covidvirus and now,NO is wearing masks (employees)and dogs R everywhere (CDC says they carry the virus) and I have seen owners who can’t control the animal. I’m just waiting for someone to get hurt. Why R dogs in the store? People who have allergies can’t go in, or can’t take items home to family members. Do you ever see a dog pay for a purchase? Honestly I’m done with the dirty store,dogs,and no masks. And I’ve heard many community members say the same thing.
RK is one of the few places that allows non service animals within their doors. Probably BECAUSE it is a feed and farm store. As such, it is GOING to be dirty/dusty. That’s why they move into old KMarts instead of building a new place with chandeliers and carpeting. I would suggest taking a Benadryl before you go and washing/dusting your purchases before you use them. Like you’re supposed to, due to the pandemic. Hope this helps.
I was the victim of a chemical attack today I went to rural king in Wv to purchase a 500 gallon water tank and a 1/2 hp well pump, I and my wife were both told to take a cart (social distancing) so I did what I was told not having any clue the handle felt wet and sticky I made it about 60’ and became so sick I left the cart as I realized it was something on the cart I asked the lady who insisted that I take it what was on it she said just hospital sanitizer as I got to the car I was puking and noticed my stomach and sleeves had a white streak as if it was bleach that I am alergic too
I contacted the manager who was very nice informed mi it was in fact bleach so I did not get the supplies I needed badly, my shirt ruined and six hours later I have thrown up three times throat is tight and I’m still sick, I used to live this store I’m more angry she put chemicals on mi and lied I thaught was a law you had to inform
I am an associate at Rural King in Ocala, FL. The past few weeks of being at work felt like my managers are being more rude towards me and singling me out. Let me explain. I am 17 years old & I was hired as a Cashier. I worked as a cashier for a few weeks, maybe a month & they forced me to be the person who walks around the whole store for 8 hours begging people to sign up for a Harvest Card. Most times I didn’t even get to take my break because we haven’t made the credit card goal for the day. Reminding you that I am a minor, i felt like this was wrong. I went to a manager that actually cares and they politely removed me from that position and let me be a cashier again. Well three months into being a cashier again & it is horrible. Before the new year, they made me take One 10 minute break in my 5 hour shift after two hours of being on the clock. i enjoyed that. They made me bag popcorn and dump the kettle. i was fine with that. But when a CSA decides to refuse to give me a break after being on the clock for 4 hours of my 5 hour shift, we have a problem. I remembered from watching some videos on windmill that after 3.5 hours of working non stop, a minor gets a 30 minute break. After telling the CSA that, she said that i was wrong and made me wait 15 minutes for a manager to arrive at the service desk. They let me take my 30 minute break, but made me clock off. Ever since that day, they have made me take a 30 minute break off the clock and won’t allow me to touch the popcorn machine. not a problem. but if this is a MINOR rule, then be my guest and apply it to ALL MINORS!!! I will be contacting corporate via phone & explain this to them.
I purchased a few items online in mid November, before Thanksgiving. I was notified on 11/22 that my order had shipped to the local store that I had requested. A week went by and I had not received any notification that the order had arrived so I tried to reach out to the Customer Service dept. for online purchases. Initially, I did not get a response. I then called the local store where the young lady on the phone was irritated that she was having to research my order. Claimed it wasn’t there… nor did it look to be on the way and I should contact the Customer Service department for Online orders. This is where the Merry-Go-Around ride starts! After finally receiving a response, via email, from Customer service on 12/14 claiming they were going to call their warehouse and follow up, I hoped this fiasco was almost over! – NOPE! The Customer Service team has been ignoring me since 12/14 and the individuals at the local store still do not have the order or see that it’s on the way. This is a lot of aggravation just for a shop light and a 3-bulb vanity light! It’s 12/30 and I still have no clue where the order is… With Customer Service like this, you can keep my $35 and put it towards the training your CS team clearly need!
Hello, I’m a 69 year old man from Clinton, Tennessee, just 20 miles NW of Knoxville. Our town of 12,000 is in the middle of a building boom. We have a very busy exit #122 on I-75 on our east end and great access for trucks etc. due to a 5 lane road that runs from I-75 all the way to I-40 many miles west of us. We have a very large and empty KMart building in a great location that I would love to see you consider for one of your Rural King expansions. We are sadly almost 45 minutes away from the nearest RK here and it would be an immediate success if you located here.Our city managers always work with new companies to ensure they get the best reception and tax breaks. farms and rural homes are a short way out of town in all directions and the local Co-Op just doesn’t draw very many people and the prices are just so-so. PLEASE have your scout team take a look at this property. You and all of us will benefit greatly. Thank you for your time! Feel free to e-mail me if you need local government contacts that can give you further information. Merry Christmas!!
Mr. Alex Melvin,
My name is David E. Bailey, my wife and I have horses and other animals we shop at least once per week at our Crystal River, FL. Rural King store. I have read most of the comments here from REAL PEOPLE who shop in YOUR stores and I would hope that you have investigated them as MOST of them are complaints. I have served in the US Army, I have been in Management in retail and distribution, my job allows me to work from home, my wife and I are going to retire in a few years so I thought I would make some extra income, I have applied several times at our Crystal River, FL store, I have even gone as far as call the store and talk to “Sandy” who apparently does the hiring, I even went in the store and ask if she was there and the person I ask got on their walkie talkie for everyone to here and ask if she had time to talk to me, she said she was busy with another employee and she didn’t have time (this is very unprofessional). everyday I receive employment information from Rural King, so I called her again this week and she told me again that they didn’t have any openings, again everyday since that conversation I have had Rural King job offerings on my email. I can work any evening after 5pm and on Saturday and Sunday after Sunday Morning Church, if for no other reason you should hire me to show your current employees how to “DEAL” with the Public.
Thank You for your time..
David E. Bailey
baileyd52@ yahoo.com
Homosassa, FL. 34446
Rural kibg is a joke. Me and my girlfriend. Who are engaged. Went too a Farmington mo. Store too buy a handgun. This past Sunday. The clerk was a a-hole. We have bought three other guns from rural king. But he wouldnt sell it too us. Said i acted like a criminal. My family were police officers. I will becer buy from rural king again. The people they hire have a lps syndrome. Rural king. Kiss my a**. When too another store. And hD no problem getting a gun. Does your employees have a God complex?
Yesterday we stopped by the Springfield, OH store with our llamas. (we buy feed etc. at this store) We took the llamas inside. Of course that caused quite a commotion, everyone had to get pictures. I have several pictures and videos if you’d like them. Thank you for a great pet friendly store!
Dawn
My son and I were at Rural King in Wooster, Oh. My son is handicapped and autistic. When we left the store he was walking by my side and fell gashing his eye brown wide open and I had to rush him to the E.R. for stitches. The parking lot at this particular rural king is a mess. It is broken, jagged and an adult could trip on it let alone a handicapped child. He was traumatized and so was I to say the least. Blood was pouring from his face, he was hysterical and it took me at the least 15- 20 mins to get him to the E.R. I would like to know what Rural King is going to do about this! my email is sheilastrong44@ yahoo.com
The store I went to was #46 on Collinsville road in Collinsville Illinois. See my prior message. My telephone number is 618-798-XXXX. Please call.
I went to rural king to get a house key cut. I went to the machine in the walkway because it seems to be a hassle for the employees to have to stop what they’re doing to cut a key. Of the three keys cut ,none of them worked so I took them back. I had same key cut at this store before with no problems. When I took them back they said this was not something in-store so I’d have to call the number on the machine. I told them they should be the one calling because I came to rural king to have the keys cut. I can’t help what you have setting in your store. I talked to a lady and she had Marcie try to cut me a key. She couldn’t find a blank to match of course. I retired from the automotive field. I used to cut keys every day. I told her to use the key that was miscut by the machine using the working key to cut it off of. This should have worked. When she tried to cut it the key cut a straight line across the key. I told her I was getting pissed and she took affront to this. I yelled for her to grow up and she called a manager who was going to try to throw me out of the store just for wanting them to try cutting a key. There was one lady there who kindly got the number off this machine for me to call about a mis-cut key and to get my money back while the so called manager was showboating in my face. You need to get this machine out of your store. You’ve lost a really good customer over this. The employee Marcie was complaining about cutting the key all along. She wouldn’t even try to help me. As long as you have employees like this working in the store I won’t be returning. Hopefully I’ll get my money back when I contact the machine number. If not they’ll see me again over the $6.00 I spent. I have better things to do with my time besides this.
I bought 2 LED shop lights from Rural King online and 1 was defective. I contacted their return department the same day.I was told I would receive a return authorization in a few days. This is day 12 and I have not gotten an authorization. If I call all I get is a run around. Their website says easy returns but this is not the case. They have the worst return department I have ever seen. AMAZON and WALMART assign a return authorization when you contact them within minutes.Lets see they sold a defective product and don’t honor warranty and keep my money. Rural king is a corporate ripoff. They don’t care about their customers or products.I will never buy anything there again. They should be nominater for BEST CRAP CORPORATION for 2019.
This is how they answer a complaint – passing the buck!
Hello, we apologize about the situation. Since this involved an in-store situation, we would advise speaking with the district manager for the Champaign store. The district manager is a corporate officer who oversees not just that store but other stores in that area as well. The district manager for that area is Brian Worker, his phone number is 217-246-2686. Please contact our Customer Service Department at 1-800-561-1752 if you have any other questions or concerns.
Thank you for contacting Rural King.
Allan Corbett
Jul 31, 8:13 AM CST
Good morning, Kind of a long story but please read. I just wanted someone to know that the customer service I received on Monday 7/29/19 was the worst experience I have ever had at any of your stores, very rude associates. So I bought a battery 96R-60 back in 2016 worked great until 7/07/19. It had a 5yr warranty. So I wasn’t to upset I got three years out of it. I took it back to the Champaign store on 7/08/19 to get another one. I was surprised that you gave 40% off the new battery 96R-60 was reg priced at $89.00 or so. So I paid $53.10 for a new one no problem. Until this weekend when I was out of town and went to start my car on Saturday morning 7/27/19 and would not start, click, click. well that wasn’t good.. Luckily I found someone that had a battery charger got it going. thought battery was low, so on Sunday 7/28/19 morning got in and same thing would not start. Now this is a new battery the sticker on the battery said manufactured 7/19??? I wondering how is this possible. So I charged it again and got home, I thought must be the alternator. so I called my Ford dealership in Champaign and dropped it off there to be fixed. Got a call, Todd from Ford said its not the alternator it is the battery, I said but it is a new battery huh, So I went there after work and took it out and went to your store in Champaign to take it back no problem. Until I asked to exchange it, the service clerk needs training or something, She called the manager to the front. He came up and they could not figure out how to do an exchange or something. Oh and you dint have the 96R-60 battery that I needed but the store associate that helped me find something comparable found a smaller 700 cranking amp battery that should fit. I said ok. It was $59. something cheaper battery. So I proceeded to make a exchange even though I was getting a smaller life span battery, Well this is where things went BAD , the service clerk rank it up and wanted me to pay $20. something for the battery??? I said it should be an exchange no money’s due right. even though I was getting a cheaper battery. and less warranty. No she insisted that is how the warrantee works, I would get 40% off of the new battery. I said no I should get a free exchange. the battery that I had bought that went bad in 22 days!! . she said she couldn’t do that. So I said fine keep your battery I’m out of here. And proceeded to Advanced Auto acroos the street where I had to buy a new battery for $128.40 plus a core since she kept my old battery. $148.00 out of my pocket for your bad battery. Thanks for reading my long story and frustration. I do not believe I will shop at your stores ever again, or the one in Mattoon which I visit a lot. Thank you Allan D. CorbettUSD.116
Dear Mr. Melvin, I sure hope you read this yourself and realize your managers need to learn how to interact with customers. And treating people with their nasty attitudes is just not necessary. I was in your Ocala Florida location yesterday (7/22/19) between 12:00-12:30. This female manager, I assume she was a manager, she was wearing a black polo type shirt and then two other people (employees) showed up too. One with a red polo type shirt, and the other with a vest thing. The way they were speaking to the tall man with a dark beard was unspeakable!!! As a customer shopping, I was not prepared to hear the “F” word loudly said, enough I could hear it. That came from the person in the red polo. I could not hear the man, so he must not have raised his voice, but the other three that were speaking to him were loud, saying nasty things and using fowl language. I am not impressed with having to experience something of this nature while trying to shop and watching this unfold. I called the store this morning to speak to the manager about this matter, but the person answering the phone (female) sounded very young and not sure of what she was talking about. She just gave me names, Danny, Ms. Susan, Ms. Tina, and Mr. Neil. Not sure why I couldn’t have just gotten the main store manager’s name – who knows. Not sure I will ever support your business as I have in the past, and I most certainly will tell my friends. Regards, Melissa
I just bought a RK 24 Tractor from Connellsville PA had it for one month heard a squeaking sound from the front wheel took it back in last week.Stop in today 5/24/2019 it been there for a week so far no one has look at it. I ask them when will you have it done he said next week. I hope so because i’ve been posting this on youtube everyone been asking when i’m getting it back
Yes I’m trying to get a hold of corporate office and I keep getting the same person and he keeps hanging up on me and I’m getting quite tired of it but I just recently bought a gun from Rural King in store and its use not from the manufacturing company but somewhere they sent it from the manufacturing company on untilbought it some in that time. All I ask is to exchange it for another one don’t care about my money back I just want a different gun just in case if there’s a dead body on this I’m tired of arguing please call at 317213XXXX
Same day bought 80 bags of mulch me and my brother had to load them with no assistance from anybody that worked there at Sweetwater Tn Rural king.
Very unhappy ask associate about box blade had a price on it told me to take it in and they would ring it up got in store and was told that was wrong price had pictures from 2 days prior to even coming to get it so they don’t stand behind what they price at Sweetwater Tn Rural King
Called Greensburg Indiana Rural King today to see if they had 46 inch riding mowers. Some younger man answered and I asked him to check to see if they had the mower in stock and the price. He told me he would check and put me on hold. The man came back on the line and said yes we have two 46 inch mowers and they are 1400.00 something. I then inquired why they were 2000.00 higher than on net. He didn’t know so I told him we would be up to buy one . He said okay. When we got to the store no 46 inch mowers were at the store for 1400.00. I asked at the customer service desk and told her we had just called the store 30 min. before to make sure they had the mower in stock. Here I have to point out it is 30 miles one way for us to get to this store. The manager came and all he was worried about was who I talked to on the phone so he could deal with them. So after some thought I think the manager should be dealing with his self for hiring someone that would lie to a customer and cause such an inconvenience. Unless my husband has a change of heart, you have lost us as a customer because we both hate liars.
I was in the Farmington Mo store and there was 2 employees named Stephanie and Dakota sitting talking to each other in the chicken aisle. I said there is a chicken dead and there is no water. Stephanie said ok I will rake care of it. Then they both started talking to each other. Really? How is management allowing this to happen? They both need to be fired.
Why do you stock plow parts such as bits for plows and no bolts for same?
I am writing to you to make you aware of a building that you could use for a Rural King Store, it is a closed Kmart store. I think it would make a great Rural King Store for the Altoona, PA 16602 I know so many that would like your store to come to Blair County! We travel a couple of times a year to visit a Rural King about fifty miles away. Please consider putting a store there. There is even another building on the property that Kmart used to us as an auto service center. Thank you so much for your time! I tried to upload pictures of it but I couldn’t get them to upload on the site.
Lori Rhodes
On November 23, 2019 I purchased a bench grinder on sale at Rural King in Hartland, MI. One of the lamps will not hold it’s the adjustment. It’s “droopy”. I took it back for a replacement on December 17, 2019, but they were out of stock and no idea when they would get more stock. It’s now three months later. Today I phoned Corp HQ and all I was able to do was to leave messages. I love the store, but Customer Service from the Corp? Not so much.
Rural King Spring Hill, Florida will not get my business anymore. My mother ordered a carport last month on the 6th of February. On Thursday, Feb 28, I was with her in store when she asked about it. The employees remembered her and were surprised that it had not come in yet. They looked around by checking the shelves in front of the checkout registers (for a carport), then told her to call back later in the day and ask for Mike. Later that day, my mother called Mike, and he told her that he’d investigate and call her back the next day. My mother gave him an additional phone number in case there was a problem with the first number they had on record and waited around on Friday. She waited till today Tuesday Feb 5th, no phone call, so she went to store and asked for the store manager. Was told Mike, the store manager wasn’t in. She asked for a refund and got her money back and we will buy a carport elsewhere.
I called today to get some information on a sprayer. The person I talked to answered the phone unprofessionally and was very terse and rude. It was obvious she felt I was interrupting her and did not want to talk with me. Not what I would expect from a corporate office. Very disappointing. I’ll buy from Agri-Supply.
Does Rural King even listen to their customers and their problems. For over one year we have been told that Equine Fresh Horse Bedding Pellets were in stock only to find after driving over to the store that they were completely sold out. Same goes with different brands of Horse Feed and other Horse products. I complained to the District Manager in January and he assured me that he had changed the computer to automatically order more E.F.H.P. when the store got down to 20. I took him at his word and surprise he didn’t adjust anything because they have been out for a full month. I have tried calling the D.M. again but my phone calls are not being returned. I talked to the local manager and he said he ordered them but “HAD NO IDEA WHEN THEY WILL BE IN” (can’t someone read a computer and see the delivery schedule. I finally got fed up and took my business to Orschein Farm Supply in Lawrenceburg, Indiana. It is a shame that we will now have to travel that far for our farm supplies. We discussed at great length at a recent TACK SALE of the poor service and I encouraged all that heard to take their business elsewhere. When you depend on product such as food, bedding or other horse or farm items you need to know that you can count on a store to provided on a regular basis.Rural King does neither and appears not to even care.
on jan. 25, 2019 I contacted rural king regarding a canopy we purchased there. the store manager called me the next morning and offered to make it right with us. this is so amazing.
yea for good customer service
several months ago we purchased one of the rural king $79,00 canopies and just recently put it up. it went up pretty easily, but did not survive the first wind storm. we put it back on and secured the poles with metal fence posts. the next rain storm we had, one of the scissor
frames bent and caused the canopy to hold water tearing the canopy at the Velcro strap.
this is the cheapest made produce, and was not worth any where near what we paid for it .
won,t buy anything like this again at rural king. just threw away that money. don’t even think we can fix it this time.
Dorthey Malone
Today I went in to purchase items as usual, and purchased antifreeze that was labeled $8.99, as I completed checkout I reviewed my receipt and discovered I was charged $9.99, I asked for the refund of $1.00 because I was overcharged. It was stated from the customer service guy that he had to know the price before he could give me the difference. I said okay and he just stood there like he was lost, I asked “Do I have to do your job for you?” and he said no but still just stood there. After waking up he asked where did I get the item. I got frustrated and said “just give me a refund of the antifreeze”, and neither employee paid any attention to my request which would have allowed me to leave without the antifreeze but not so frustrated. (of course they offer to refund you on one of their gift cards so they can hold your money hostage) So I told the cashier to follow me…we found a stack that was white and he said “there is your problem, yours is gold. I told him I wouldn’t have purchased it for $9.99 and I know I saw it for $8.99. He started to leave and I said, come back this isn’t over, we finally found it and indeed it was labeled $8.99. There was probably 10 bottles stacked at that label…..I know that all stores make mistakes, it is how they handle them that is important. If they had a better attitude and a little more than minimum wage energy it wouldn’t have been so aggravating…..They gave me a refund finally of my $1.07 and said have a good day…..I put my stuff in my car, thought about it, and went back into the store and asked to speak with a Manager, they got on the Store walkie talkie and announced for a manager to come up front, the manager responded, on the radio…”WHAT DOES HE WANT” I felt like I was in KMart or something. This young girl came up and I asked her are you a manager, she said she was something like an assistant manager and listened to me, but you could tell she just wanted this conversation over……So the conclusion is RURAL KING just doesn’t care that they make a customer do their job and only give him back the money they made a mistake on, and an “I’m sorry”. The employees are paid to be there, I am not. Why do I have to fix their problems and mistakes on my time ….They just should have given me the refund of the $9.99 (NOT A GIFT CARD FOR THEIR MISTAKE) and I would have been miffed but got over it. Now I will tell EVERYBODY I know how I was treated at the Morganton RURAL KING store. I used to like that store but now it gives me a sour stomach…..
I know that all stores make mistakes, it is how they handle them that is important. (Sam Walton)
Purchased tractor this past year in 2018. 6 weeks ago I took it in to the Washington, Pa. Rural King store due to a problem with tractor. The issue is covered under the warranty. However, a motor mount was 1 of the issues. The motor mount was ordered in Nov. 2018, but has never come in. Last Saturday 1/5/19 I stopped at store and my tractor is still in bay on a jack holding up my motor. Spoke with the person who sold it to me. Dave said motor mount is not in stock and comes in from Korea. At the time of purchase was told as several others looking to buy the RK tractors they are part of the Mehindra tractor group. If so why can’t they get my motor mount 4 miles from the Washington, Pa. RK store there is a Mehindra dealer? I can not believe this part would take this long to get. I am in management and deal a lot with oversea vendors. If I need a part we get it in if we need to fly it in. I have now made 2 payments on my purchase to the finance company, but don’t have a tractor to use. This is very bad business when people are not serviced properly. May be your company would like to lend me a tractor to use to get our work done at home while you try to get my part in, or may be you can make my monthly payments while I wait.
My name is Kera Costello I was a former worker at the monaca pa location i put my 2weeks in 4weeks ago. And since then I found out I was pregnant and have been in my eyes treated unfair. From my hours being cut or being over worked, just to see how much i can take. To them sitting around talking about my childs father (whom they thought was of afican american descent, whos actually trindad and jamacian) coming in after he got off work waiting 30 min till i got off so we could catch the bus together. Saying stuff like why is he in here he cant be in here but would never approach me or him but talk amongst themself. Which i dont understand why it was a issue because everybody elses boyfriends, famil and friends would come in and wait on them to get off. The coworkers there would smile in my face and ask me how my pregnancy was but go behind my back and talk about how they didnt like me. Kim that they just gave a promotion to who hasnt eve been there a month was going around telling people “she needs to go” not knowing my 2weeks was already put in at this point. Jamie the lady who is in charge of doing the checks and direct deposit was given my bank infromation multiple times within the time I worked there and never put it in. I even asked her to do it and asked the manager Art if she did it he told me yes. It still was not put in. I was to have my check direct deposit on Tuesday Dec 18th. However because Jamie didnt not do her job like Art claimes she did.. I went to pick it up today Wend. Dec 19th. and was told they did not come in, and that I was going to need to wait till the 20th to pick it up. Im getting ahold of you via face book as well as i called corporate and left a message on cassie voicemail on two diffrent occasions about the situation. If this dose not get resolved. I will be taking the next step necessary. I feel like im being targeted because of me being pregnant, me moving and my significant others etnicity. I dont like it at all. And I would like somebody from corprate to contact me back as soon at
My email k.italy1992@ gmail.com
Rural king customer service line is joke asked for coming person nobody answered phone after 50min. waiting , cash reg. Operators in Morristown,Tn. aren’t any betterdont even know $5.00 from 29.99 is $24.99 what a joke been there five times and four times joke checking out
Well, you’re hearing from me again. I’m writing in regard to the Sugar River Beef Sticks, ends and pieces. They haven’t had the original in the Butler store for 6 weeks. All they have are the greasy, vacuum packed stuff, which my dogs won’t even eat. Myself and my family and friends can go thru 6 bags a week if they’re available. Also, complaining about the Red Army standard 7.62×39 which have been out of stock for months and now they claim to be discontinued. What’s the problem? Do you have a liberal in administration? They were a good seller and I was a good purchaser. Get with it Rural King. 40 miles one way is a long way to drive and not get what I want.
We are thrilled that rural king recently opened in morristown tn. Love the store! We were even more thrilled when our son got a job there. He helped set up the store and was excited to be a part of the team. Well the night before the store opened Sat August 18th. He was there well.before time to click in.He was to be on the clock by 10. He was outside the store at around 9:30 talking with a man about the mowers when the store manager
(Shawn) came out and told him he needed to get his face o n the clock. He told Shawn that he wasn’t supposed to be there until 10. So Shawn decided to cuss him and talk to him like a dog. Which was unprofessional and uncalled for. So he walked away from a job he truly enjoyed because of him. I worked in retail for 11 years and know that kind of behavior from associates in ground for termination. So how long is he going to get by with talking to people that way. We have proof of happened from the person that was there at the time which was a customer. This type stuff should never happen especially in front of customers. Sure he would have still been there working!
I was an employee of Rural King store #73 for a very brief time unfortunately, I enjoyed working there everyone was very nice, my co-workers and of course the customers. I myself had been a long time customer so I thought why not work here. I was hired pretty much right away and worked a little over a month before things went south. On 8/8/18 I had to call off due to a family emergency (my dad took a heart attack the day before and was having surgery) , dad was released from the hospital the following Friday 8/10/18 I worked the day after his surgery that Friday, Saturday and Sunday. Unfortunately on Sunday 8/12/18 dad had a massive heart attack and was life flighted to a Westmoreland hospital, I left mid-shift (on my lunch break) after finding this out and notifying the manager on duty Chris. I was off 8/13/18 when dad was again life flighted out to a Pittsburgh hospital I stayed with him the whole time surgery was once again scheduled for 8/14/18 after getting him stable. His surgery was scheduled for 8:30 that morning I had to work at 3:30 and since it was only to be a 2 hour operation I had plenty of time to be at work, unfortunately there were many complications and he never got out of surgery until almost 3pm leaving me no choice but to have to call off once again, I didn’t have to work again until 8/16/18 when I clocked in I was called to the office and told that due to the call offs and on one day my til was short $5 and over $8 on another I was being terminated, Seriously your telling me that my dads health is not considered an excusable call off?? Anyway I’m glad I found this out now before I worked there any longer because if this is the way this company treats their employees than I don’t want to be a part of it now or ever my dads going to soon be 71 I don’t know how much more time I’ll have with him especially with his failing health and heart being so bad so I’ll never regret my decisions in being there when he woke up from both his surgeries instead of being at work. I’m not one to just call off work for no reason so when I do know that it’s usually a very good one I’ve went to work in the past very sick, but still went. I just wanted everyone to know what kind of company Rural King really is and I hope that Mr Alex Melvin sees this and makes some changes in the policies for other employees there in the future,
Thank you
Missy Showman aka Melissa Showman employee #52440
Too many love affairs between employees and managers in Ashland store. Cashiers flirting with loading boys. The girl who works in the recieving area and her personal relationships cross the line with her boss. She made me feel uncomfortable as a customer, her wedding ring and her actions don’t add up. She used to be so nice. The store manager has personal relationships with other employees. It’s very obvious and distracting when, as a customer, they are laughing and touching while I’m trying to get help. I’m elder and just need a small amount of service. This has been a long standing issue with this store. Get a grip on this. God, family, farm. I’ll shop at tractor supply where they still have morals.
I bought a jersey calf at a local swap meet in April and it soon came down with the scours, I found a medicated milk replacer at my local Rural King ( Cross Lanes, WV) and got it, it took 2 bags to fully get my calf back to normal and just recently I was out of town and his formula was changed ( without my knowledge) and guess what..scours..again ! SO I went to Rural King to get the same feed as before and now they want a prescription from a vet ? There were no signs on the bags, on the shelf where the feed was, this was 7pm and no vet for livestock is open that late and I am not a rich woman, so I don’t have the means to call a livestock vet out to my home after hours, the manager wouldn’t even come to my register ( Justin) he and another cashier ( Katie Beth) decides to communicate with me 4 registers away from me.. yelling across all 4 aisles. They had no compassion ( As I am sure they have never had a cow ( or any other animal ) that was sick) Lack of compassion or professionalism.. since the store has opened I have spent about $1500 a month at that store ( not counting $5000 online ordering wood furnaces) this business will no longer be with Rural King.
Its ok we was suppose to get our pay check today on Tuesday and there is no communication in mine and they don’t wanna post up jobs on the job boards so others can’t get a hurt up management position and I think it is really wrong
Mr. Melvin:
I’m writing directly to you today 5/17, because I never got any response from customer service in this last week regarding my situation. The following e-mail strand is from the past 3 weeks with my attempts to purchase a storage shed that I found listed on your website for a significantly reduced price. However, when I inquired about ordering or purchasing this item, the price suddenly “doubled”. I will send another e-mail with the 3 pictures that I have taken of the webpages that I printed out on the corresponding dates that I was “shopping for” and found this item(with the associated “sale” prices listed). Thank you for your time and attention relating to this matter and I certainly hope to hear back from you soon and with a favorable outcome for both of us.
Best Regards,
Michael Zastawny
From: Zastawny, Michael (VHACLE)
Sent: Thursday, May 10, 2018 10:16 AM
To: ‘RuralKing.com Customer Service’
Subject: RE: [EXTERNAL] [RuralKing.com Customer Service] Re: Contact Form – Product Question
(I originally replied this response to a customer satisfaction link back on Thurs 5/3, I believe.)
Hi Teresa,
Sorry, but finding the shed on the website was not my original issue.
I’m trying to find out why I found the shed was listed on the website on Wed 4/25 for $598, but then when I inquire about purchasing that item for that price, the very next day the shed is listed on the website for the increased price of $1249.99!! Really??? How does that work? Being a former management graduate from a marketing program, I find this scenario quite interesting. I would appreciate another reply as to how/why this happened and why I would not be able to purchase this item at the lower “advertised” price that I saw the first day. Thanks again for your prompt attention to this matter and I look forward to hearing back from you soon.
( I am writing this response today 5/10)
To whom it may Concern: (preferably Mr. Alex Melvin)
Since I never received any kind of reply to the original message above that I sent in last week, I am writing to you again today. I attempted to call in on Tues this week and actually order the shed, and was disappointed to hear from the operator that it was not available for the price that I saw listed online. (picture of webpage listing from 4/25)
I have enclosed pictures of the printed out webpages, showing the “advertised reduced price” when you added the item to your cart, that was online for approx. 2weeks! I wish to find out why I am unable to purchase this item for the advertised price that I saw?
On your pricing promise page, you talk about every day Low price /Price matching. On your message to your customers, you say your promise is “no games, no gimmicks, just the lowest prices everyday”. All I’m asking is that you honor/match a price that you had an item advertised for, whether it was by mistake or not. Otherwise, I’ll have to look at this as a case of false advertising in order to lure customers to your website, and I really don’t think social media is where you want to see me posting this situation.
I was very excited to find this item and at the price you had listed. You can only imagine my disappointment when I was told that I could NOT purchase this item for the price that I saw. I truly hope to hear soon from Mr. Melvin regarding this situation, and hope we can arrive at a mutually beneficial outcome.
Regards,
Michael Zastawny
have been out or brown mulch already for three weeks also no running water today for toilets. how can that be. also nice store but many many products do not have price tags on them , only one way into the store and long walk for elderly people to shop the garden shop and then have to walk around the building to get . . need improved guys , nice store but lacks organization badly. and how can you be out of mulch when it just started to be spring . wow . beaver valley mall. Monaco , pa store . nice but wow needs to get organized better and get those prices on the products none of the items i wanted had pricing and you cannot find a clerk unless you walk all the ways up front. some of us cant elderly do this thanks.
Just at rural king in champaign Dave the manager was very rude to his employee she ask for help and he told her to figure it out by herself I ask him a question and acted like he did not hear me I think he is a poor manager we shop on there every week we spend alot of money thank you
I’ve been having problems with availability of you products. I was taken care of a short time back regarding the Sugar River Beef sticks. Altho. there seems to be somewhat of a problem getting what I want. Now, I seem to be having a problem getting hold of 762×39 Red Army Standard bullets. When I was in today I was told that they thought they were being discontinued. They are a good seller and I can’t think of a reason in the world that they wouldn’t continue to sell these. I drive 40 miles one way once a week to make purchases here.
A video has been posted of one of your stores where the ducklings and chicks are being kept in deplorable conditions. Ducklings are EXTREMELY overcrowded. Unacceptable means of water. Ducklings need to be able to submerge their bills to clean out their nostrils. Chicken water nipples are NOT appropriate. Down condition showed balding spots from the sheer numbers defecating on others.
Store location:
951 Bypass Rd
Winchester, KY
Video link: facebook.com/vincenza75/videos/2065462013482639/
The abysmal and inhumane conditions need to be remedied immediately.
The store in Monac a is the same way. Found a live chick buried in the garbage! Heard the peeping! They should not be allowed to sell animals. They get no Ayer and are not tended too.
This last weekend I went to my local Rural King in Monticello, Indiana. I was with my 19 year old son. Later that day him and I were going shooting and I wanted to buy some Tannerite, I didnt know you had to be 21 to purchase and he carried it up and after telling him he had to be 21 I took it to buy (59 years old). At that time the Manager (Justin Alberta) told me I couldn’t purchase it either because I was buying it for him to use. I told him he was wrong I was buying it for me to use. He called me a liar and left. I asked many friends that work their and all told me he is a very bad manager. I purchase all my guns and supplies their and have no issue with the age change but did not appreciate the support from Justin Alberta. If not addressed I will look else where from now on (hopefully it will be addressed). I was also told he fired one manager under him for none work related issues and lies to everyone, otherwise if you don’t play ball your out. I understand some rules are interpretive, but I told him exactly what was going on and he refused to listen. My son used to work there and I was told he didn’t like him. NOT A GOOD MANAGER AT ALL. I really love RK.
I (again) contacted Rural King yesterday regarding two rebate that were never sent. Today I received an email from them regarding whether or not I had received an online order I placed on February 16 ! But no response on my rebate inquiry. This company has the biggest problem with communications I have ever seen. Yes, I RECEIVED MY ORDER. The bigger question is WHERE ARE MY REBATES ????
flazeration@ ymail.com
I received a rural king gift card for a Christmas gift and want to spend it on a firearm but the store doesn’t stock the gun I want. I thought this would not be a problem since the manager said I could order it from RKGUNS.COM, but I cannot use a rural king gift card at rkguns.com and the store cannot special order the gun I want. The store had no problem selling the gift card but didn’t tell my wife about this ridiculous rule ( or they didn’t know either) . Please help!
I love the fact that rural king supports our veterans.I am with the Disabled Veterans Wish Foundation Of Indiana.We are a 501c nonprofit organization set up like the make a wish foundation for children.(except) we grant wishes to the Disabled 85-100% or terminally ill veterans of Indiana.We are Looking for Sponsors For our upcoming event in Columbus indiana in late august.We will Be having a benefit show by John Conlee. If you could see fit to sponsor our benefit we will be sure to add you to our website and announce it at the show,and as always your sponsorship will be tax deductible.All sponsorships may be mailed to Rhadonda Barger Disabled Veterans Wish Foundation /IN 406 N. Jackson St.47229 .As always we appreciate Rural King very much.Keep Up the Great service you give and Thank You for supporting Our Veterans. Rhadonda Barger
I placed order on 11/25/17 for item online order(100905259). I have called last week(11/12/17). Sent text on 11/15/17 and talked again with service center 11/17/17. I have yet gotten a shipment confirmation. That means the item still hasn’t shipped. Not a happy camper. Everyone at service center wants to reimburse my credit card. If I didn’t want the item I would have never ordered it start with. Can you find out the status of my order and why it’s taken near 30 days!
Thanks
Steve