QVC (Quality, Value, Convenience) was founded in 1986 in West Chester, Pennsylvania by Joseph Segel. They quickly signed a two year deal with Sears and on their first broadcast were able to reach 7.6 million homes.
The station originally broadcast in the evenings on weekdays and all weekend long but moved to a 24 hour schedule only 2 months after launching.
In 1989, the company acquired CVN Cable Value Network.
In 1993, Segel retires and is replaced by Barry Diller as CEO.
In 1995, QVC was acquired by Comcast.
QVC.com was launched in 1996.
In 2003, Liberty Media acquires Comcast’s shares of QVC and becomes the parent company.
In 2010, the company began to broadcast in Italy.
QVC currently broadcasts in 5 countries (US, UK, Japan, Germany and Italy) to over 200 million households.
QVCQVC (Quality, Value, Convenience) was founded in 1986 in West Chester, Pennsylvania by Joseph Segel. They quickly signed a two year deal with Sears and on their first broadcast were able to reach 7.6 million homes.
The station originally broadcast in the evenings on weekdays and all weekend long but moved to a 24 hour schedule only 2 months after launching.
In 1989, the company acquired CVN Cable Value Network.
History
In 1993, Segel retires and is replaced by Barry Diller as CEO.
In 1995, QVC was acquired by Comcast.
QVC.com was launched in 1996.
In 2003, Liberty Media acquires Comcast’s shares of QVC and becomes the parent company.
In 2010, the company began to broadcast in Italy.
QVC currently broadcasts in 5 countries (US, UK, Japan, Germany and Italy) to over 200 million households.
Dear QVC,
I purchased a HP laptop via QVC online stores. It was purchased on 12/21/2021 with the claim from QVC that the product was in stock and ready to deliver.
I was notified after contacting QVC that the product was really backordered, and inventory levels were misrepresented. After not receiving the product for some time I contacted them on January 6, 2022 and was told again they were backordered and would be shipped on 1/11/2022. I contacted them on 1/12/2022 to obtain tracking information and was told it would shipped in 2 or 3 weeks. I just contacted them again on 1/25/2022 and they indicated that the product is on backlog and will be shipped in 2 to 3 weeks…..and they could not contact the vendor ..i.e. HP to get a more specific ship date.
I just checked order status today 1/27/2022 and found out that my ordered was cancelled by QVC. I called customer service and they indicated that HP could not delivery the product and they had no control. I then called HP customer service and tried to talk to the sales organization that supports the QVC account and was told they are not allowed to give out that information, but indicated they sold QVC the stock it was on them if they cancelled.
However, I visited the QVC website and ordered the same EXACT unit that will be delivered on 2/5/2022, but $100 more. I believe that QVC put together a very exceptional deal, to lock people into commitments then decide it was too good by the quality ordered…cancelled them so they could get $100 more. To me it’s a bait and switch process, which is very unethical. If they are available for $800 why didn’t they ship my unit.
I ask for you help with this very poor customer service situation.
Thank you
I am so fed up with the run-around- about a GLITCH that you have at your end NOT mine…..i had purchased three Poinsettias at Christmas but QVC sent me 6…so i returned the three and kept three….item 5328015084….due to QVC glitch they are unable to take the third EASY PAY out….it all written in RED LETTERS that i owe QVC 9.53…..i have tried to clear this up at least 10 or more times…the Customer Service tells me…don’t worry about it…we can take care of it….weeks go buy and i call them up again…..oh, Ms Morin we are working on it….don’t worry about it…..the last Customer Service told me that it was sent the Accounting Dept…so i called today, a week later after that conversation….Customer service says…it’s in pending……Due to this GLITCH…..i am UNABLE to PURCHASE anything from QVC due to my being delinquent on an EASY PAY that is a problem on your end….i have missed out on Dr Perricone Greens last night…..because of this big RED FLAG telling to take care of my delinquent easy pay of 9.53……………….i am sooooooooooooooo fed up with your Customer service for kicking this can down the road for the next person …… i had the last call on Speaker Phone with my cousin who is an ATTORNEY…..i don’t care how small this amount is but you have inconvenienced me…..and humiliated me with this problem….they can put a man on the moon but you cannot fix this GLITCH …..your Customer Service people need to be retrained in be truthful and trying to help the people who put you guys on the map……………..i have working for a HUGE Corp….and i have never in my life dealt with people like the one i have…….i would of been fired a long time ago!!!!!! I will put this on FACEBOOK, TWITTER and place i can to tell them how you treat you customers…………….and i have been one for many years and spent thousands of dollars……NO MORE !!!!
I bought a Santa’s Best Christmas tree in Nov 2015 and was promised by the QVC cust rep that I would get a refund when it broke. I have been trying to get that refund sent to me for over a YEAR. I was elated when I called customer service and spoke with the “Supervisor at the Corporate Office” before the holidays and they assured me that my refund check would be sent to me within two weeks of our conversation. That was over two months ago! I have called back several times and have waited on hold for no one to ever pick up and have waited for a supervisor to call me back to no avail. No return phone call, no check. This is ridiculous and I finally left a message at the Office of the President hoping that someone will take notice and finally restore my faith in QVC by doing what has been promised.
Great salesmen, but poor after-sale customer service! Good luck with going to top!
I ordered a specific vacuum for my area rugs, (Bissell JetScrub Max Multi-Surface Carpet & Rug Cleaner System), I received the jetscrub pet. Not once, not twice but THREE times I received the wrong order!!! Complete and utter INCOMPETENCE!!! I have never experience such bad customer service. I Will NEVER NEVER Oder for this company again!
I got a gift card for QVC , I ordered some make up for my wife ,, they told me should receive product in 7 days .I waited for over a week then called to track the order and was told order was cancelled I asked why and was told account was closed ????? after a 1/2 hour searching why they said they would send me a check for the full amount of my gift card again you will have it in about a week to ten days, After two weeks I called to see where MY money was and was told ,,,, READY ,,,, they sent it to the State that I live in because I waited to long so they deem it as unclaimed funds,,,,,,,,,,,,,,,,MY MONEY ,,,,,,,,,,,,,the took from me I called the state and was told could take up to November 1st before the state receives it then I will have to fill out a claim form to get MY MONEY ,,,,,,,,,,,every one I talked to I told my story and I hear more terrible story’s about QVC that they are not Avery up and honest company.
I am reading these stories and thought I was the only one with a “QVC” issue.
In 2016 or 2017 QVC said I owed a payment of $55 on a tv. Well it was auto draft so I asked for proof. Once they provided the documentation I did owe $55 and PAID it. I have ordered SEVERAL items since then. Fast forward to December 2019 and they are saying, after placing many items and receiving them, that I owe that $55 and my account is CLOSED! I have to speak with the “president” … really!! This was paid!! It does not show on my credit report NOR is it with their collection agency!!
All of the items that were on easy pay I went ahead and paid OUT!!
Can you believe they lost out on more money from me behind $55 that I PAID!!
And the president is just a call center of reps called customer service PRESIDENTS?!?!?!?
Did the “customer service presidents” have ability / authority/ knowledge to help figure out the error?
I just got off the phone with President’s Office Inez… rude, lied repeatedly and insists she has no supervisor but Mike George “and he won’t call you”… absolutely useless and blatantly disrespectful.
Evening,
I just got off the phone with customer service after 10 minutes, with a problem with YOUR shipping that QVC could not do anything about it, but QVC caused it. I had ordered 3 different items to ship to my address in Santa Barbara, Ca, all the items are being shipped to my god daughter in Long Beach, Ca. This is not the first time this has happened, in fact it is the 5th time. The last time was at Christmas when I order quite alot from you to different people in different states. I have been ordering from you and been I think a good customer for over 30 years. Before QVC was QVC, and now this has happened AGAIN. I explained to the representative what happen and asked to stop the order from this morning and she said it was too late. Come on with all the technology going on, QVC cannot call the warehouse and cancel an order????? I also wanted to speak a supervisor and she informed they would get back to me in 3 hours!!!!!!! REALLY that is how you run a business???????? Since I am on Pacific Time I informed the representative that I would not be up at midnight but I do expect a call tomorrow from a supervisor!!!!!! I really am sorry for your sake that I am leaving QVC since I spend alot of money a month to have this happen.
I really do not expect any response from you.
Respectively,
Linda Villegas-Firth
Similar issue with CSR advising no way to communicate with warehouse, nor availability of another QVC employee with more authority to assist! Does not make sense at all! Was your issue ever resolved?
Good luck. My experience is that they repeatedly send wrong size, or to wrong address ( we have a vacation home) once I told them I had received the wrong size and was returning for correct size but we would be at our vacation home and to send the replacement there. I was told no, their policy is that it must ship to original address – regardless of my wishes, regardless that both addresses are on file,…??? “Their policy” supersedes customer wishes and reason??? This company is in trouble…
I have been a loyal customer of QVC’s for many many many years. I have spent thousands of dollars, of which I no longer plan on doing with your company
I ordered a SERTA mattress from QVC. Paid for it, by the way. The company was to call me and set up a time to deliver, which they did. They gave me Thursday, April 25 between the hours of 1 and 5. I waited up to 10 p.m. last night for a delivery. I received no telephone call indicating there was an issue. Meanwhile I thru my old bed out. Thus waiting for the new one, of which never ever showed up. I made many calls to the company, to QVC and all people wanted to do was give me the run around. Finally someone told me that the driver did not complete his deliveries … he went home early. I slept on the floor. Now today they are saying that my mattress will not be delivered until Monday. I need my bed asap and without any further delay. This was the mistake of your company and the company of which they use to deliver items. Someone has to make it happen for me immediately, a mattress delivered to me asap.
By the way, QVC never has to worry about me ordering another thing … nothing will I order from your company. You all can take the Q card and shove it … I have lost all respect for your company. I have tried contacting your office and of course no one answers or returns calls.
This is for the lady at the Corporate office at QVC. I wish I had remembered her first name.. I called regular customer service and got no help. I ordered an Apple ipad for my husband for a special occasion. I paid by check. I kept checking the status and one day when it should of already shipped I got a backorder notice. I was so upset. Corporate was the second place I called. the lady was of great help and offered even though a change in color I was told I would receive the item in time. She was very kind and helpful!! I wish to thank her so much!! Will see when it comes and hope to leave positive feed back on line
I ordered the Amazon Alexa Fire in December and was told I would receive a free case I ordered the case after making my selection.It was never recieved,I was told to contact QVC because they were the seller. I have been waiting since December I placed my order as instructed.I would appreciate your assistance because whomever I spoke with their had no clue!
I am very disappointed in QVC & HSN BECAUSE of their lack of PETITE CLOTHING! WE NEED PETITE TOPS, JACKETS BLAZERS. THEY ALSO NEED TO HAVE TRUE PETITE WOMEN MODELS!!!!!!!!! NOT ONLY 5’2 AND A HALF AND 5’3! PETITE CLOTHING STARTS AT 4’11 TO 5’3 THAT MEANS YOU NEED TO HAVE A MODEL ON STAGE THAT IS ALSO 5 FEET OR 4’11 OR 4’11 AND A HALF. ONE MODEL SAID SHE IS 5’3 AND HALF BUT THEY WILL STATE SHE IS 5’3 because at 5’3 and a half she really is not considered a true Petite. Petite clothing only goes up to 5’3. AS A PETITE PERSON WE ARE BEING VERY DISCRIMINATED AGAINST. THERE ARE MANY MANY DESIGNERS ON HSN AND QVC THAT DO NOT MAKE PETITES AND THEY WILL HAVE TODAY’S SPECIAL VALUES! ALSO THERE IS NO DESIGNER ON EITHER CHANEL THAT MAKES PETITE TOPS, JACKETS, BLOUSES, TEE SHIRTS OR ANY LONG SLEEVE TOP THEY ARE ALL TOO LONG FOR REAL PETITE WOMEN AT 4’11 OR FIVE FEET. THEY ARE CONSTANTLY SHOWING WOMEN 5’2 AND HALF OR TALLER! WHERE IS THE PETITE CLOTHING AND TOPS FROM ALL THE DESIGNERS THAT QVC & HSN REPRESENT ON THEIR PROGRAMMING AND NONE OF THE DESIGNERS WHO EVEN MAKE PETITES HAVE PETITE TOPS AT ALL! IT IS DISCRIMINATION AT IT’S BEST THEY THROW IN A FEW DESIGNERS THAT CARRY PETITE PANTS AND ACT LIKE THEY ARE NOT DISCRIMINATING. NO QVC YOU ARE TOTALLY DISCRIMINATING AND SO IS HSN! IT IS DISGUSTING IN THIS DAY AND AGE AND ALL THE MONEY YOU MAKE THAT YOU DO NOT ONLY HAVE DESIGNERS ON THAT INCLUDE PETITE CLOTHING TOPS AND BOTTOMS. ANY CLOTHING DESIGNER YOU REPRESENT ON YOU SHOW SHOULD ACCOMMODATE PETITES OR THEY SHOULD NOT BE ON YOUR SHOW SO HSN AND QVC ARE THE DISCRIMINATORS NOT THE DESIGNERS! IF YOU ARE ALLOWING THEM TO SELL ON YOUR SHOW YOUR NETWORK WITHOUT HAVING PETITE CLOTHING THEN YOU ARE DISCRIMINATING AGAINST PETITE WOMEN. WHEN YOU TELL US IT WILL FIT A PETITE WOMAN AND IT IS ON A TALL MODEL OR A PETITE WOMAN THAT IS 5’2 OR 5’3 AND IT LOOKS LONG OR BIG HOW IS IT GOING TO FIT A PETITE WOMAN WHO IS 4’11 OR 5 FEET! YOU ARE A DISGUSTING NETWORK THAT IS ALL ABOUT ACCOMMODATING THE MAJORITY AND MAKING MONEY AND DISCRIMINATING AGAINST THE MINORITY THE PETITE WOMEN OF 4’11 TO FIVE FEET!
I completely agree about airing petites and using petite models. We petites are a large market! Your models are so tall it is absurd. You have 3 or 4 models; if it comes in petite, have a model who wears petites, and not just a tiny lady. Many of us wear petite, 14, 16, 18.
This is a growing market for you. As people age they lose inches, which makes your petite market even larger.
Inform your hosts please, petite isn’t just shorter. We have different body portions.
Your older fashionable market would grow because as people age they don’t want to go shop in stores.
Be happy you are petite. Be happy the sun rises in the morning. QVC sells what they sell and I am sure it is based on market research. Eat more, that might do the trick. Those of us who grew up with nothing learned to find the positive and appreciate it. Tis good for your health!
Upon contacting QVC regarding an order I was attempting to make I was informed that my account was closed due to $10.00 . I informed customer service that it had to be a mistake try the payment again She said her supervisor would not allow it so I informed her that we had just been in some of worst of times Hurricanes Floods School Shootings that I still dont know what happened to $10.00 and why they could not retrieve it from VISA and everything appears to be fine now. Therefore I am attempting to give you 10.00 What she attempted to Do to my Husbands account was to monitor it with little funny slogans such as instead of enter your email address ours in clogged up with MATCH that all of a sudden appeared so therefore I would like express that it is not my intention to part ways but please allow me to delete both of our accounts you certainly dont need our business
Sincerely
Honna
I was appalled and throughly disgusted when ANTOINELLA selling the TSV Halo battery used an anti semetic slur while describing her experience
There should be the *8 second delay but where were they???/
This willl not go unoticed I alaready contacted the AntiDefamationLeague and they too are all on this It occured on the 5 -pm show//// before reaferring to her notes about 5-30 Thend she remarks what a good concerned Catholic she is !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This must be remedied and I emailed corporate as well
Careful many of these hostesses are ignorant morons!!!!!!!!!!!!!!!!!!!!1
On October 5, 2018, there was a program on QVC2 selling Josie Marans facial system…with Stacy Stouffer. I was appalled when she referenced a 30 year olds skin compared to a 60 year old. Is she prejudiced again the older people?? I would never buy anything that she is selling on QVC. In fact, I would never watch her on QVC. I just need to also say, that my skin is probably in better condition that some 30 year olds. How disappointing!!!
Well now, I been a Q.V.C customer for about 20 years and have all good experience with the customer service. Now the issue with all the negative comments is how do we know if these customer is posting all the negative comments due to they contacted customer service and customer did the right thing according to policy and the customer is only posting negative comments because the customer didn’t get their way. And no i’m not related to the c.e.o even if I was this comment is a independent statement from me a customer. Thanks
This is for Mike George, CEO
I am upset with QVC that they said I would get a $40 credit if I opened a QCard but I have been told by customer service that I won’t be getting it which I think is totally wrong. I applied for it right after the hostess told about the offer. Unfortunately, the account number I was issued did not work. I tried multiple times and even had a customer service rep try and she could not get it to go through. I then asked the QCard agent if they could send me a card that could work which I did get but when I wanted another email with the account info she couldn’t send it to me. I did make a purchase of a ring expecting the $40 credit which I should have received. I have talked to different agents and no one can give me a straight answer. I want the $40 credit or I will close the account and stop shopping with you. It is false advertising. I am going to report you to the BBB if it is not refunded. I cannot help it if your stupid card doesn’t work a few minutes after it is issued. I shouldn’t be penalized for your mistake. I want this resolved this week or you can kiss me goodbye.
On July 29, 2018, I purchased a 6-qt Viva Instant Pot for $99.99. The exact same product was aired on September 17, 2018, for 79.98. I called QVC customer service and asked if I could have a credit to my account for the difference. The customer service representative said no. I explained to the customer service representative the exact same product, with two included items, an extra silicone ring, and two silicone mini mitts were less expensive. The rep said that I could return my product and purchase the new product, then she went on to explain that the same product has two separate item numbers. I told her that they are one in the same. I tried to explain it again to her and she said that my only option was to return it. She offered to compensate my shipping expenses. I checked my email and no shipping label. My second called, and once again I had to explain my issue and another label was emailed with a $10.95 shipping fee. I placed a third call and requested to speak to a manager and the young man said that one wasn’t available and I would have to wait on hold. I waited for 20 minutes and the call was disconnected. I called for a fourth-time and spoke to a rep. and explained my issues to her. She informed me that she would escalate this to a manager. Shame on QVC for selling and marketing a product, that is of the same value, includes two extra products for a cheaper price. If the product had fewer features or if QVC was selling the Instant Pot as “gently used” or refurbished I would not be a discontented customer. However, I am because I am not getting the best value for my money! I’m a consumer and I want the best for my dollars. This was not the best deal for me! This will be the last time I order from QVC. I would rather pay the full retail price at some other retail location if I’m not getting the best value for my dollars. This is bad selling and marketing practice.
This message is for Marilyn at Corporate who assured me that all issues pertaining to Simple Mobile/Tracfone come across HER desk. Please contact me back at my office number between 9-530 CT or at home afterwards at my cell to discuss my current issue and our last conversation held. In that call I was told that Simple Mobile would contact me to honor the 2nd month of service owed to me that was not given initially and today when they contacted me the message was broken however I still have corporate’s tracking that they gave to me prior to my writing in and when I contacted them back today and got in touch with Corporate there, to ask to speak to Maria, no transfer could be made because “Maria” never left that information for me — only a direct line to corporate with the extension which I dialed today— and got Annel from the Phillippines, who lacked ANY type of professionalism whatsoever. I was told she could not get me to the person on the other end of the corporate line or number left on my voice mail however, prior to that transfer I was told that Corporate would transfer me to Miami as a direct transfer to see if they could help and in order for me to properly respond today to their 1st attempt to contact me. Why am I having to go through all of this — Can you please tell me? PLEASE handle this with corporate with Simple Mobile — I have already written my letters in which they stated by VM they received so WHY I am even having to call them back after the packet I sent to both of your corporate offices explicitly details EVERYTHING that I need. NO customer should have to do this and believe me if it’s not resolved with a 2nd month of service after all of this hoo-ra from Simple Mobile, the next letter I write will be to Mike George detailing this entire experience and complaint and I will be requesting it be signed for. Marilyn, again, I cannot contact you directly during the day because you are LONG DISTANCE. I work. And I apologize but my entire lunch was spent speaking to Simple CORPORATE. Thank you and please respond to one of the numbers we spoke at before, and the tracking for this issue with Simple’s corporate is again, IN my letter.
My account number can be located thru your files and wanted to say I’m very disappointed in QVC customer service. I placed a order for the Black Decker Pivot cordless vac and received it but the 3pc tools were missing. When received it I was told the only way to get an exchange was to return because they didn’t have the 3 pc tool set separate to send to me and new order had to be placed. So we placed the order via the phone and on Monday April 30th I called QVC to inquiry where the cordless vac was and was told they have no more and none our on back order. Needless to say I was upset and asked for a supervisor to call me and someone called and left a message to call QVC. No name was left in the message very unprofessional and so I called back I had to go thru the whole story again today stating I received a call there was no supervisor available. I asked for a call back and as of this writing haven’t received one. I want the vacuum to be sent to me as promised on the call. I have been a long time customer of QVC and can’t believe this is how a customer is treated.
I would like a response to this serious technical problem, I would like a QVC IT rep address it.
When i put something in my cart and decide to “save for later” or after an hour or so it would immediately drop down into my saved items section at the bottom of the cart screen. This no longer happens and hasn’t for months. I know that after 90 days they would drop off the saved items list but, that does not address whats happening now. QVC has refused to address this problem as there have been many complaints not answered including mine. I find it irresponsible that this question has actually come up so many times and nobody is addressing it. Please respond with update on this problem and how to fix it. I have also forward an email to Meade Rudasill COO of QVC.
I had a QVC account for many years without problem. In 2012, I made a purchase using my Discover card and it was to be paid in several installments. QVC neglected to take out the final payment of $10.95 on this item. Apparently, my account was sent to their collections department and I was not notified.
I tried to place an order yesterday for a higher end item. The money was already tagged in my bank account for this item. Then I get an email today telling me this item had been cancelled. When I called QVC customer service, I was informed I could not make any further purchases from QVC due to this $10.95 mis-step on their part. I tried to contact the collection people, but just got a voicemail. Why didn’t they contact me originally when this became an issue? Why didn’t the collection agency contact me about this? $10.95 Really???
I am prepared to make good on this $10.95 mistake on their part, but don’t feel as though I should be penalized due to their mistake. I have been a fan of QVC for many years and would like to have the ability to purchase from them again. I do not think this is fair for this company to stop my ability to purchase with them due to their mistake. AND I HAVE QVC STOCK!!!!
QVC did exactly the same thing to me. Due to unforeseen circumstances, my credit union had sent me a new debit card & I forgot to notify them. And instead of them letting me know; they waited until all of my easy payments were so far behind, that I owed over $ 300 & they wanted all of it at one time. And because I couldn’t do that financially, they closed my account. Sooo….my Husband started ordering for me with his account. He did this for over ” 7″ years…!! Then a few weeks ago; completely out of the blue, a customer service rep told him that he couldn’t order from QVC anymore because ( get this) we lived at the same address !!!!! Now please explain to me why it took their people years to figure out that we were at the same address ??!!!!! QVC used to be a great company. Now they stink…..:( 🙁 And nobody from corporate will contact me about this even tho I have asked several times to talk to someone. Lousy way to treat customers….!!
look under qurateretailgroup.com/lp/leadership/. the presidents are listed there. they have umbrella corporation. i have contacted qvc corporate directly…the president. he is just as horrible. qvc does not like anyone returning anything that does not fit, is defective, damaged, etc. they do not want customers that return items. they only want that easy customer that just accepts below average with everything. they will close your account, as they did mine. they also resell items as new when they are used, broken, etc. the president said they did not want my business. last time i was buying 6 pairs of shoes averaging at $80/each…spending hundreds. of course i want shoes that fit great and i will not and do not settle for less than. that is what qvc wants…the customers that just settle for less than… which is horrible. eventually, hopefully, it will bite the qvc president in the butt for not selling quality and not being kind to customers who bring this to his attention. you can even see it in his mission statement…not customer friendly. hsn is much much kinder and customer oriented…and it is noted in their mission statement. they operate separately and i hope they will continue to do so with this merger. oh and i had a friend order the shoes for me and the qvc guy who closed my account and works as customer service supv or something actually figured it out sent my returns back to my friend. i have the pictures to prove. i was suppose to send pics to corporate but i didn’t bother because they were defending the guy who closed my account. i think they knew it was happening but didn’t want to admit it.
Whoa Nellie! Did you ever pay the $300 that you owed QVC on your account? Using your husband’s credit card to purchase more stuff for over 7 years and then pissed that they closed that account. Lady, it sounds like you didn’t pay the money you owed them and then have the audacity to say “Lousy way to treat customers.”
I bought a juniors cheese cake for Christmas Day to take to my son’s house. I do this every year. I also buy the small cheese cakes. They usually come frozen in a styrofoam container. the cake was delivered in a junior’s cardboard box .I initially noticed the box was wet. when I opened the box the container was all wet and the cake was totally defrosted and mushy as I attempted to get it out of the box. the cake had to be defrosted for some time as the dye from the decorations was running down the sides. The inside of the cardboard box was wet . There as an ice pack under it partially defrosted. this supposedly fresh cake from Juniors had to be sitting around for some time. the public is lead to believe this cakes are made fresh at Juniors and shipped out immediately. boy did I get an eye opener when I called Juniors. juniors is very reputable and I go to their restaurant when in New York. I talked to customer service at Juniors. after a lengthy discussion I found out these cakes do not come from Juniors. juniors could not replace the cake as they did not sell me the cake. apparently the cakes are shipped to a warehouse in New Jersey where QVC boxes them and ships them out. juniors said they would have sent me out a free cake but they had no information on me and they do not send their products out with free shipping . they told me to contact QVC.
I called customer service. They were very rude to me. I asked to talk to a supervisor. I was told they were busy and would have to call me back. never got a return call. on a previous purchase that I was not satisfied with I called customer service and a rude agent did nothing and told me “buyer beware”. When purchasing products. I was shocked that this was their policy.
I have no intention of stressing out over a cheesecake. I plan to call Juniors and tell them Qvc could care less about the cake and maybe they should not be selling the public their product with the public lead to believe it comes fresh from Junior when it actually is sitting in a ware house in Jersey. I have taken pictures of the cake and I will send them to corporate headquarters with a letter. apparently all of these items are shipped to QVC warehouses for distribution. the public is not buying from the vendor and the vendors have no responsibility for the product. as I was told by QvC “buyer beware.I probably will not buy much from them anymore especially frozen items.
Been a customer of QVC for a LONG time, but not anymore. The quality of the “commercial grade” 7 1/2 ft blue spruce prelit BETHLEHEM LIGHTS tree I bought for $398 on 10/31/2014 is TERRIBLE! The 5 yr lights and 5 yr tree limited warranty is apparently USELESS. I had to replace bulbs in the top section the 2nd yr out of the box and cut my arms up from the branches in the process. Last year, several bulbs were burnt out, and this year NONE of the bottom section of lights and only HALF of the middle section of lights work. Now, after all this, you would think a BILLION dollar company like QVC would issue a refund since there was a Warranty (the only reason I felt OK spending that much money on a tree.) I was told by customer service they can’t issue a refund because it’s outside of the “30 day” refund period. I was told a message would be sent to corporate and they’d be calling me. After a week or so, Tonight I contact QVC again, only to be told that “corporate doesn’t make outgoing phone calls and they don’t take calls from anyone.” What?! Are you KIDDING ME! So, I’ve sent a complaint to the BBB serving Washington DC and Eastern PA. We’ll see what happens. Bottom line: Don’t buy anything from QVC or BETHLEHEM LIGHTS. The quality of the products is suffering and customer service doesn’t have a clue.
Just tried to order on line and got “Mary Ann”. She was beyond rude! I have been a customer for YEARS. This girl has no business working for a company like yours that has great customer service. She was to lazy to listen to where I wanted it shipped, got all the information wrong, found not spell, and then blamed me for the wrong shipping/billing address. I asked to speak to a manager, she said “none were available”.
She needs to not be dealing with customers. I will be addressing corporate as well.
Update from my October 26th post, to this day and after multiple and I mean 30 plus phone calls to the corporate headquarters still no response back and NO REFUND has been issued to my credit card. This in their own actions of not replying to multiple phone calls, email attempts, and not refunding a persons money is an admission of quilt as well as fraud and deception.
LET THE PUBLIC BEFORE WARNED QVC AS A BUSINESS AND ITS EMPLOYEES ARE ALL CROOKS NO NOT PATRONIZE THIS BUSINESS.
I placed an order online for a Kringle Express Drumming Nut Cracker. The item was purchased and paid for prior to the item being sold out. I received an email with tracking info and when to expect my item. The delivery date came and went and when I researched it it states it was delivered somewhere out in Staten Island NY, where as I am over an hour away from there in Rockland County NY. When I called QVC they said that there records indicated that it was delivered to the Staten Island address and they would research it. I did my own reach and there is NO ADDRESS the same as mine in Staten Island which therefore leads me to believe that QVC employees are stealing customers packages, changing the shipping address on labels and sending them off to other crooks.
QVC maybe working in trade with UPS drivers and stealing customer products for self gain purposes. If there is anyone who can explain how or whats happen it would be nice to know, oh and corporate office’s and employees are covering up for themselves because repeated messages have been left with QVC Corporate office with NO RESPONSE.
Also I guess HSN will suffer as well, because apparently QVC is to be buying out HSN.
Everyone should call HSN and strongly encourage them NOT TO SELL OUT TO QVC.
QVC HAS WENT WAY DOWNHILL. BEEN WITH THEM SINCE STARTED. MOST CUSTOMER SERVICE RUDE,IGNORANT,AND NOT WILLING TO HELP. I AM ON DISABILITY…MY DAD JUST PASSED…I AM SICK AND WAS HAVING FINANCIAL DIFFICULTIES. TALKED TO THEM REPEATEDLY BECAUSE OF HARASSMENT AND SAID WOULD CATCH UP WHEN COULD…GEEZ HAVE A HEART. FINALLY ABLE TO PAY OFF ALL OF AUK EASY PAYS. NOW TELLING ME I DIDN’T WHEN ON MY CREDIT CARD STATEMENT. WON’T EVEN BOTHER HELPING. GABBY DID WHEN I PAID THEM ALL..AND ASSURED ME. CALLED 2 MORE TIMES MADE SURE WENT THROUGH…YES MA’AM. ALL OF AUG PAID NOW A**ES SAYING NO WHEN ON MY CREDIT CARD. USED TO BE A NICE PLACE WITH NICE PEOPLE. I DON’T GET OUT MUCH WITH BEING SICK SO WAS CONVENIENT. DON’T CARE WHAT YOU ARE GOING THROUGH….A LOVED ONES PASSING….ETC. QVC HAS NO HEART.
I have been ordering from QVC for quite a while. In the last couple of months I had ordered some items but because of Hurricane Harvey I lost everything including my car. I asked if they could replace some of the things complementary-like and they said no. Now they can go and *&*^ themselves….what a bunch of hungry executives. I hope something horrible happens in their lives and they can think of us in Houston.
I stopped purchasing from QVC not altogether but a lot compared to how much I use to purchase. I am a true petite 4’11 & 3 quarters. Petite women as far as sizing for clothing is 4’11 to 5’3. QVC uses a model who is 5’31/2 and they say their petite model NO SHE IS NOT A PETITE! You should have true petite models on your show. Women who are 5 feet & 5’1 that is the middle of 4’11 to 5’3. You have another model I believe is 5’2. You need to have several petite models 4’11, 5 feet and 5 foot 1. Stop with the 5’3 1/2 that is NOT a True Petite as far as Petite women sizing!!!!!!!!!!!!! Because of this and a few other things I have stopped making many purchase from QVC!
I am very upset with you! I ordered some advance delivery for some thanksgiving and Christmas items on my qcard which I was going to prepare for the charges. I was always told no charge is made to my account until the order was prepared to ship. Last week I received an email saying I needed to change my payment method or loose the items! You are not supposed to even try to bill them yet!!
I do not understand how you handle credit and easy pay. I have always made my qvc payments on time! Yet because I had a couple of items that were permitted to my account on easy pay and when the time came for the second payment, the card wouldn’t allow it and you suspended my from qvc. I still kept paying the account and soon I received a new card. I purchased a couple of things and then when I called in an order one day on it they said my card was no good! WHAT IS GOING ON HERE!
RE: Order #5617763731
Ordered: 9/9/17
Item #: J350504
I have been emailing QVC Customer Service since my delivery did not arrive on the date it should have (9/11/2017) after I paid over $20 in Premium Shipping Charges.
I explained that the necklace I ordered was for my daughter’s birthday, whose birthday dinner I was attending that evening. I was absolutely Mortified when I arrived home after receiving an update that my order had been delivered. I was completely floored. Now, a week later I am still emailing and still receiving NO response.
Making the reviews I’ve viewed extremely troublesome, TO SAY THE LEAST!!!
I am simply asking for some common courtesy to be responded to and to be credited for the item I DID NOT receive.
Cathleen Medina
cmedina at buffaloschools.org
716-819-XXXXX
Extremely dissatisfied after long term relations ship of 30 years with this company. Called to inquire about a problem with an item purchased. I put away and never even turned the item on. First time I tried to use, item completely dead! Curling brush cost me nearly $100, what a piece of garbage. Sad that QVC does not value me as a customer and the $$$$ thousands of dollars I have spent!!! I was just looking for a replacement item, not any money. Customer service supervisor supposed to call me back on the day I initially called to discuss further, was suggested that 1 year warranty existed, never got my phone callback as promised. I wrote a letter to the customer escalation department as suggested- ABSOLUTELY no consideration offered, anything would have been appreciated but their reaction shows that they do not care. Eventually the response to my letter was on my answering machine in the middle of the day, really felt brushed off, and I had no opportunity to respond to corporate person. I will no longer shop here and I will cancel my QVC credit card- BYE!!!
Do not do business with QVC as their employees are either liars or incompetents or both. They no longer care about their customers and are committing fraud with some of their products !
Linda L Hill
Sun City, CA 92586
951-295-XXXXX
lindalhill11 at verizon.net
August 31, 2017
Customer Finance
1200 Wilson Drive
Westchester, PA 19380
Regarding: Purchase Permission
Dear Customer Finance, and QVC,
On 07-21-2017 at 1:32 pm, I spoke with representative Ruby from QVC Customer Service, about my bankruptcy and as to why I was no longer allowed to make purchases using my Debit Card issued to me from my Credit Union, and which had not been included in my Bankruptcy.
Currently, as request by QVC, I made good on all value payments that were outstanding, and I have in fact made purchases with QVC; however, after receiving an email dated 7/15/2017 2:16:00 AM from representative Regina, stating that I would no longer be able to make purchases due to my Bankruptcy, I have not been able to do so. Ruby instructed me to make contact with Customer Finance to discuss this issue and as to a continued purchase relationship with QVC.
Let me state that I am a retired 67 year old female who had major medical debt and went without any insurance for 5 years. Due to my medical debt of $27,000 that was acquired prior to my becoming eligible for Medicare I had no other option except to file bankruptcy. Let me also state that I have ample income now with my Social Security, so all I want is to continue to make purchases with QVC; no value pay and no credit would be necessary.
I have already sent you a letter dated July 21, 2017, which included a copy of the email dated 7/15/2017 from QVC, and the Bankruptcy Order of Discharge from the US Bankruptcy Court Central District of California dated 5/31/2017. Thank you for your assistance in this matter, and I look forward to our continued relationship.
Sincerely, Linda L Hill
Did you ever get an answer? Wondering because basically the same thing happened to me. There are no exclusions. They are very hard hearted.
Hello, my name is Zane Snyder. My account has been closed on QVC because I had too many cancelled orders. I would greatly appreciate a second chance with QVC. If reinstated, I will not cancel any orders, and pay in full for all my orders. Several years have gone by since my account was cancelled, and I would appreciate a second chance. I am willing to abide by any restrictions, or a trial period with a new account. I promise you there would not be any issues. Please contact me about reopening my account. Thank you so much.
I just found out several days ago that QVC is buying out HSN and I am soooooo upset I don’t really like QVC that much I may purchase a couple of things from you but I ABSOLUTELY LOVE HSN! HSN IS PERFECT they don’t need to become like qvc which I DON’T LIKE NOR DO I ENJOY WATCHING QVC! The hosts on HSN are phenomenal so different from your host on qvc who think they are celebrities I find them annoying. The merchandise and the prices are soooo much better at HSN. If anything changes I will stop shopping HSN if it becomes ANYTHING LIKE QVC! I will just shop the internet at my favorite stores because I really am not a fan of QVC at all!!!!!!!!!!!!!
Does QVC have competition now with HSN. Where I live HSN was not in HD so it was not enjoyable to watch because I could not see the merchandise the way it should be shown in High Definition but it is now in HD! They have some great things as far as Perlier and many other beauty items & just great shoes and offers enjoying their show immensely since they went HD in my area. I am watching them more than I watch the Q!
I agree with the other comment that I just read by Macie! You need to not bring Shawn Killinger back I don’t like her either as a host she acts like the Q is all about Shawn maybe the Q should watch HSN and see how down to earth their hosts are because they are all about HSN and not themselves which is the way it should be! Get ready for major competition!
I just want to say I love QVC! I love watching your show and all the great beauty products that you sell and your easy pay offers. I wished you carried More Petites from your designers and I wish your offered free ship on everything being you do charge for returns so it should either be free ship or free returns. Most stores that I shop at it is always free ship and free returns and when items are on sale the Q can not beat their prices.
My other suggestion is to Not brind Shawn Killinger back it is so pleasant watching your show with all the other hosts they are all down to earth and bring so much to the Q. They are genuine but Shawn Killinger is NOT at all. When I watch her host I feel that she thinks that is is the Shawn Show which I am not a fan of at all it is a real turn off as a consumer/ customer. I like the Find and other shows that she hosts I JUST DON’T LIKE THE HOST. YOU NEED TO FIND SOMEONE JUST LIKE AMY STRAN TO TAKE SHAWNS PLACE BECAUSE SHE HAS BEEN DOING A BEAUTIFUL JOB FILLING IN FOR SHAWN KILLINGER. PLEASE DON’T BRING SHAWN BACK!
I understand that you are the parent company for Zulily so I wanted you to know that the company is not living up to QVC standards.
I placed this order May 27th with Zulily (Order #447603017). I received the shoes 3 weeks later and then an email stating that the rest of the order will arrive by June 16th. I received an email June 18th stating that the 3 remaining items has been delayed.
I just canceled the remaining order. I normally order online which usually take about 10 days to receive but I have never had an order delayed this long and get a notice regarding it after the expected delivery day.
I will check to see if the balance of the order has been returned to my account.
I think very highly of QVC, love your products and your easy payment system. I believe someone need to clue Zulily of your reputation.
Hello, CEO Mike George! My name is Mrs. (Barbara) Joseph Johnson his wife. I have a complaint about the easy-pay item that I purchase on January 2017. I am having problem about the payments that is taking out my account to early then I was told before I order the item. The customer service lady told me the first payment will be taken out when my item arrive to me, then she told me the 2nd payment will be taken out on the 30th each month till balance is paid, not so, I have been getting the payments taken out early in the month, which I was told it wouldn’t be taken out till the last of the month not true. This is a bank that my husband and I pays our bills from this bank and now we are having some problems with QVC taken money out our account before the last of the month and that is interfering with our other bills getting paid, and our bank is taking out $20 here and there when QVC takes the money out before time, and our others bills not getting paid and they are late because QVC pulling out money when you all wants too. Not fair and the person that told me it wouldn’t get pulled out till last of the month. My husband and I are requesting our $40 dollars be place back into our account as well as the $63.39 dollars be return back in our bank account till the 30th of this month which will be June 30, 2017. I appreciate you so much Mike George (CEO) taken care of this matter. QVC has my contact number please contact Joseph and I when the money are placed back in out account so that, our bills are paid that is late. Mr. & Mrs. Johnson.
I’ve ordered before and have never had an issue never payed late but this time around I had to return a gopro I’ve been waiting on a refund for about 18 days I’ve even went to my bank so that the qvc rep can get it right I went right to the source of course they have every excuse not to give me my cash back mind you its less then what I payed after this headache ill be shopping only in stores f**k qvc….
I’m Very Frustrated and pissed off by the way,I have been treated by QVC, I Ordered a TV In FEB. it was delivered by a independent trucking co. When i opened the box, the TV was cracked. Immediately informed QVC and was told that UPS would be out to pick up TV, well on the day I was told that UPS was coming, i waited allday and no one showed up. I called back in and was told by supervisor that I as told the wrong information, the trucking company that delivered TV would be calling me to schedule a time, well he (Warren) called me 2 weeks later and was shocked to know that I moved from original delivery in VA, to my new address in OKC. I was shocked myself since I had given QVC my new address, 1 week before i even called them about the broken TV. I updated new address on line, so at this point they had my new address for 3 weeks. Finally after 3 months a Trucking company in OKC came on Monday 5/22/2017 and picked up my TV. I was informed on Friday by rep for OKC trucking co. that they mailed my TV on 5/23 back to QVC. Then today I was charged another installment of $118. Plus I was charged $79 for a 3 year warranty service contract for a TV I don’t even have anymore. I have been paying installments for 4 months, I have never been able to use TV. I want my money back .ALL OF IT. When I asked any reps when I will receive A REFUND, they say corporate has to confirm TV returned. The Rep Dustin at OKC Trucking said he has sent over 2 emails letting QVC know TV has been returned. I want my money back. I used to Love QVC, now I would not recommend this company to anyone, I’m so disappointed in the service I have received.
SquareTrade 3-Year Service Contract: TVs $600 t
Item Price: $79.99
Quantity: 1
Order Date:
February 8, 2017
Order Number: 4959228107
Order Total: $79.99
Order Number:4959594714
Order Date:
February 10, 2017
Order Number: 4959594714
VIZIO 55″ E-Series UHD Home Theater Display w/H
Item Price: $669.96
Hi I’m sorry to hear that I’m going to the same trouble we my TV I can’t believe these people don’t know how to handle business with customer service I need my money too can you tell me you receive your refund back
Last Wednesday, I opened a Q card account and opened a camera, only to have the account closed because I owed a previous balance. I had ordered a camera in 2013 and QVC never took the last payment. I wasn’t aware of this and did not know I had a balance. I have been dealing with customer service for the past three days to get the issue resolved. They try to be nice but their inability to resolve an issue is confusing and extremely frustrating. At this point, I have gone above their heads and called the corporate office personally. Google QVC corporate headquarters and get the phone number for the president’s office. Maybe that will get the point across that they need to get their customer service reps on the same page.
I have been a loyal customer until lately. I have been using WEN Cleansing Conditioner for years and saw a news story about outdated products and the harm they can cause depending on where stored. I noticed my WEN purchased in March for over $52 was dated 2015. I emailed QVC inquiring about fresher product and I get an email to return product and they will refund minus shipping. So not only was my question not answered but I have to pay to return an “outdated” item.
Horrible customer service. This is why I mostly shop Amazon as best customer satisfaction, support and issues resolved.
QVC gets an F.
I have been a QVC member since its beginnings without any problems. Recently I have had problems with online ordering. My account has an A+ rating, with very few returns. On May 15, 2017 I emailed QVC regarding problems with online ordering and expected someone (a live representative) to respond…..instead I received a computer generated letter with contents not even relating to my email.
WOW – THIS IS ALL I AM WORTH AS A CUSTOMER – a computer generated email not even addressing my issue.
No problem, I am now an EX CUSTOMER who realizes how unworthy QVC of my business.
A friend who has bought boat loads of merchandise from QVC and who is responsible for introducing an office full of women to become faithful customers called me this week to tell me she had returned an item to QVC warehouse in Landisville, PA. She was told beginning June 1, that customers in PA who use this facility will no longer be able to take returns there. She was in the process of calling all the ladies who we know in our local PA area to let them know and said that each response was the same as mine. “WHAT, you have got to be kidding me, I have kept much more merchandise than I have ever returned, and as of now, I will not be purchasing much merchandise!” I then let all the ladies in my neighborhood know and they too responded the same way.
In making this decision, in order to put more money in your own pockets, hopefully the loss of business from customers who have purchased for years, who recommended your company to people who had never purchased from you but are now loyal customers, from those who would have purchased from you and paid a little more for a product they could have ordered elsewhere for less, but knew they would have to pay return shipping so chose QVC because it could be returned locally (in PA), I hope you feel the negative effect from your greedy decision! You may save from closing down your returns in PA, but it will cost much more in the long run, the loss of revenue from long time, loyal customers.
I have been a QVC member since the 1990’s. I have always loved QVC. However, recently I have had my account shut down, twice! I still do not have a good explanation as to why. The last time (this week 5/7/17). I ordered today’s special value and went to look at my account to see when it may be shipped and it wasn’t there. I called and the only explanation I could receive is, corporate closed my account and I would get a letter. Why? No idea. I have always paid my bill, done nothing that would warrant this behavior. This is not the first time. This is the second time. An explanation would be nice!
I also have problems with my easy pay order as well as my Qcard.
They closed it….I get different answers depending upon which state the call center is located…..
It is very confusing and I would like to clear it up, but I am sent to different phone numbers.
Is the q card bogus???
Apparently QVC has issues with orders paid by CHECK. I have had three incidents recently that convey this. One order was placed on back order; another “disappeared” for three days and a third was changed to (QVC) CHARGE although I had already mailed my check!!!!
On each occasion I contacted CS and eventually some resolution occurred. My first order arrived…but much later than expected. Evidently an order number and confirmation mean nothing. After my second order reappeared, I cancelled it! I don’t expect to be double billed on order 3!!!!! If you don’t want to honor checks, say so.
The last two orders placed with QVC were incorrectly packed and shipped. The first order was a dress and they sent the wrong size – guess who had to toddle on down to the post office and ship their screw up back? Ok, so I understand that mistakes occur but my very next order, placed not two weeks later, arrived in the wrong color!! It is a fan and you know what? I’m done. Both of these orders were placed correctly by me and when I went back to look them up, they were both listed properly on QVC ‘ S website so it all comes down to laziness and lack of attention to detail by their employees. I can see by all of the complaints on this forum that management does not care so I will keep this ugly fan and I will never order from QVC again. I’m deleting their app (which, up until now, I looked at everyday) and I’ll never watch their programs again. Your loss, QVC, I’ve been a very good customer, for many years. I was a great proponent of yours and whenever anybody asked where I purchased one of your products, I raved about you. Now I’ll just say “hmmm, I really don’t remember”.
Put the round turntables that the air fryers sit on up for sale. People would jump at the chance to purchase them. Keep shows moving and never do over an hour on anything. It is my go to channel at all times. David Venable is such a talented guy. You all are lucky you found him. He is an actor and could sell dirt. I would buy it. ha! So glad Mary is in on Sat. She does a good job. Just save the Happy Dances for David. Please consider the turntables for sale for air fryers. All customer service people are so nice. Talked to one today who made me feel as if I knew her. Nice person and it was a female. Love QVC.
Please try to get the Temptation soup and sandwich sets on. They need some cute smaller items. Thanks.
I FOR ONE HAVE HAD NOTHING BUT AWESOME RESULTS FROM QVC. I HAVE ONLY RETURNED TWO ITEMS, AND I BUY ALL THE TIME. TOP QUALITY STUFF, AND I AM HAPPY WITH EVERYTHING. ITS LIKE CHRISTMAS A LOT AT MY HOUSE. I ALWAYS TELL MY HUSBAND WONDER WHAT PRESENTS WILL COME TODAY. ALWAYS GOOD DELIVERY TIME. KEEP UP THE GOOD WORK.
I THINK I AM ON THE COMPLAINT PAGE. SORRY NOT COMPLAINING BUT SAYING NICE THINGS.
On the ‘QVC’ facebook page (not QVC2) I posted a comment asking them to please ask the hostess to allow the designer to finish a sentence..She kept butting in and talking over the guest—-. They blocked me from being able to comment on that page.. NOthing foul or nasty like other comments. Curious.
Dear Mr. George: I have been a QVC customer for a long time, although a heavy-duty one for the past five years soon after I discovered Denim & Co. To tell you something about myself I am a very “young” retired journalist with a second career in retail management. It is my professional experience in retail management that encourages me to send this complaint directly to you – to the top – because I don’t feel satisfied with the other avenues I have pursued. It is simply this: I ordered two tops from Denim & Co. one week ago today, meaning April 13, by Standard Delivery. Although I needed them for a special weekend coming up, I always received fast service from this form of delivery and, there being about 10 days between the order and the event, I thought no problem. My orders almost always came within 5 days the most. But that’s not what’s really bothering. What is annoying me as a valued customer is that when I check my order status it says “Processing” meaning it hasn’t even left the warehouse yet. It is one week now. Why? I used the chat lines but they just confirm the order and, more or less, say to give it some more time – although to be fair one did say she was forwarding a request. Now this is not the end of the world, I know, but I feel my order has been lost and am not satisfied with this treatment. I would cancel at this point but I really do love those tops and maybe by some miracle they will get here by Saturday. I’m just irked every time I see the word “processing” when it’s been so long and they haven’t even left the site. So, in retail management, whenever customers went to the top, they got results. I hope that works here. To be honest, your customer reps were courteous and pleasant and did what they could from there end, but you should have other methods in place when results cannot be accomplished so easily. Thank you. Stella Johnson
I am so frustrated with QVC and the non-interest in my problem. so FYI to everyone else. I just mailed this out to the CEO, Legal Department, and Customer Service.
April 17, 2017
Dear QVC:
An unauthorized QCARD account(s) was opened in December 2016 for my husband F. J. N, Jr.. I called QVC AND Synchrony Bank right away in December 2016 to inform them that my husband HAD NOT opened a QCard nor a QVC account and that fraud had taken place. My understanding was that some items had already been shipped out to an address other than my home address. Other items were stopped. Synchrony Bank and QVC BOTH told me that I/my husband would not be held responsible for the fraud items/money. (See attached Synchrony Bank letters 2-2-17 and 2-27-17 and a QVC printout) I explained to each entity that I never used a QCard and only used a MC ending in XXXX for all my purchases. Almost all of my purchases for DECADES have been delivered to my home address. So, therefore, any purchases made on other than the MC or being sent to a different address than my home address, were fraudulent. My husband, F J. N, Jr. has never ordered ANYTHING from QVC.
I received a letter from QVC 2-15-17 indicating a past due of $175.49. [See attached] I immediately called QVC and was told that it was notified as fraud and all would be ok. I even checked again on 2-14-17 and spoke with Valcencia of customer service at 2:47 pm who indicated that there were notes of the fraud on the account and all was taken care of.
I continued to make purchases on my QVC account using the MC ending in XXXXX with no issues until 3-24-17 when I tried to a make a purchase and was told my account was closed due to nonpayment of items [Items fraudulently purchased under my husband’s name and fraudulently opened QCard and sent to an address other than our home address]. I also received a letter from QVC credit card operations dated March 31, 2017 saying I owed a balance on MY (?) Q Card (Remember I NEVER USED A Q CARD for my purchases). [This is also attached].
I called NUMEROUS times and spent hours on the phone to Customer Service, Fraud Department, Escalation Department, etc with no resolution to the closing of my QVC account. On 4-3-17 I sent a web email, hoping to get some attention and response from someone in authority to re-instate my QVC account. [Attached is the response made on 4-3-17 for a 5 day time frame to respond –have not heard anything from anyone since then].
I do not know what was purchased on the fraudulent account, how much was the cost, or even where the items were mailed to. Therefore, I am requesting to have you send to me the information of
1. What items were purchased,
2. What was the cost of the items,
3. Where these items were mailed!!!
My husband and I ARE NOT RESPONSIBLE for the fraudulent items purchased through fraudulent account openings.
I request my QVC account membership to be re-instated and the items I have purchased and have on automatic re-ordering to be continued.
This is very perplexing. I know there are consumer statues that should protect me from the type of treatment I have received from QVC regarding my currently closed account. In any event, what kind of business would “run around” a good customer such as has happened and lose future purchases?
Sincerely,
V L. Niesen F J. N Jr
The Presentation given is far different from the personal experience received by the customer. I ordered the dell laptop almost 3 weeks ago. The information that QVC had on their system was outdated. I received a message stating I should contact QVC @
610-701-6905. I tried repeatedly and was unable to get through because the number was busy. I decided to call later when I arrived home from work. I called 1800-345-1515 when I was still unable to get through to the number that was left for me to call. I spoke with a customer service rep who many minutes and question confirmed that she had updated my information including my daytime contact cell phone number. I received a second a second message day later with the same issue, After unable to contact the 610— — # I again called the1-800 # and again confirm my information. I received another message a day later and again a 4th message after which I called the 1-800 # and reluctantly cancelled my. When I asked for confirmation the rep stated that my email was not on file and if I didn’t believe her that the order was canceled I could call back and check up on her. I am confident that I will not be ordering from QVC again based on my experience.
To whom it may concern, 4/7/2017
I first have to start off by saying how unbelievably disappointed I am with your company, your service, and with supervisors and or corporate response to customer problems. Back in early December my husband Stephen Brouhard purchased a ring from your company. He was not given a ship date until after he had to give his credit card information. Once the money was cleared and taken out of our account it was told to him that the ring that said in stock on line was not in stock but would ship in January. He was very frustrated as this was to be a Christmas/birthday present. January came and went and the ring never came. Money was put back into my account.
We contacted QVC under my husband’s account and the lady said the ring order went past 45 days but that we could order it again but couldn’t give us a ship date again until after the credit card information went through. So being a loyal customer and thinking that this was maybe a onetime thing we placed the order again. We got another EDD. This too came and past. This time the ring was going to be given to me at Valentines…but that never happened. Again, money was put back into my account.
When I spoke with customer service again in February the woman felt terrible…told me the ring is un-available, she didn’t even know how they allowed me to order it, that there are ZERO rings available. I informed her that it was on their website and she noted in her notes that she would contact corporate to take it down from the website as it shouldn’t even be available for purchase.
So I decided to try one more time, I ordered a different ring on March 10th, the ring I am still waiting for. I was told over the phone that this ring was absolutely in stock but was given an estimated delivery date of 4/5/17 almost a month away. 1331.00 was taken out of my account and has since been put in. When I spoke to customer service they assured me that the ring would come, and when it was shipped they would withdraw the money again.
Before I get to the next steps I first want to say this ring was supposed to be my upgrade for my ten year wedding anniversary which was 3/31/2017. We went on a cruise and it was there that he was going to give me my ring…
I spoke to a customer service agent on Tuesday 4/4/17 and went through the same series of unfortunate care on behalf of your company. She was very apologetic and almost embarrassed. She told me the ring is in-stock and does not know why I haven’t received the ring. She noted in the account that I approve of it being shipped and delivered and that it should be overnighted at no additional cost to me. She was going to pass this information on to her supervisor and corporate I actually felt I might have my ring after this phone call.
4/5/17 EDD- After speaking with the customer service representative I felt that today would be the day or even maybe 4/6/17 would be the day….Both days have come and gone…NO RING
4/6/17- I spoke to customer service at 4:02. She acknowledged all the notes and said corporate hadn’t looked at it yet. She apologized and could understand my frustration. She put me on hold for quite a long time to try to get her supervisor. When she came back she said her supervisor was unavailable but that this has been marked a priority and that I would receive a phone call back that evening from the supervisor or corporate. I did not receive a call. I did not receive my ring.
4/7/17- Called customer service again. Ran through this entire story again, pardon me nightmare again. This time the customer service agent seemed (new one, different one) like it wasn’t a big deal. She read the notes and somewhat acknowledge that this was not how QVC usually does business. I asked to speak to a supervisor. I was on hold for over 12 minutes for her to come back and let me know the supervisor was unable to speak to me and would call me back.
I would like to know if this is the new level of customer service your company has decided to have. I have been a QVC customer for about 15 years. I know that this item is a higher priced item, however your company has taken the money out of my account on three different occasions, each time it has cleared, each time holding up our money to maybe decide to go somewhere else and purchase my dream ring.
I expect an answer, a shipping confirmation and some acknowledgement of the poor customer service my husband and I have received. We had plans on purchasing an upgraded band to match from QVC but have not been able to because I can’t even get the ring. And should we ever decide to business again with you, would I. This has been very disappointing, and heartbreaking for my husband and I which at each special occasion since Christmas has had nothing to give his wife because we have no idea when the ring would come, and we are responsible and have saved money in our account for this ring. We (husband) own our own business and I am an educator. We would never be allowed to treat any customers this way without serious repercussions to our reputation.
Sincerely a very disappointed customer,
Nicole and Stephen B.
This is now going on week three and the customer service reps sound like absolute broken records. I can NEVER get a hold of a supervisor. They keep telling me that the only form of communication they have with the “corporate finance” office is through email. I NEVER have received my money back that they had promised me would go into my account! No one has helped me if I would of known that this would have been the outcome of me returning something I would of never returned it I lost out on ALL my money ALONG with the device I had purchased. I want to find out if their is a class action lawsuit I could get involved with because I want my 140$ back that was rightfully mine this is absolutely rediculous and receiving the run around makes it worse.
I have been trying for more than 2 weeks to get a response from your Corporate Headquarters, Customer Finance Dept. Have left messages…..no responses….have been transferred to “office of the president” and left messages…..no responses. Just want to say, QVC, your Customer Service sucks! I was referred to your Corporate Headquarters by your ‘800’ Customer Service who could offer no customer service; now it seems like your Headquarters is just as bad. Thank you for providing the worst possible service.
To Inez :
Office of the President
Re: Previous Correspondence
I am out of town and do not hv the phone number to Inez whom is handling my issue I need to reach her ASAP
Here is my name an contact number
Vincent Kalish
609442XXXXX
Re: returning the wrong sleep number bed that i rec, i hv rec the proper one and was told to call Inez at the office of the President however I hv the number in a different loc than where i currently am
I need for her to make pick up arraignments as she promised , issue my refund and issue the funds we were forced to pay because of rec the wrong bed which she is aware of
Plz contact me ASAP
Regards
Kalish
609442XXXXX
Ty for your efforts an prompt attn
On 2/11/17, I ordered some Don Aslett microfiber towels. When I decided to check the order just a FEW hours later, I found out your automated ordering told me I ordered a total gym. When I tried to call and cancel I dialed 1-800-367-9444 and instead kept getting connected to 1-800-345-1212. Quite obviously, there was a glitch in the system.
When I finally got through I spoke with a customer service rep and she told me the total gym was cancelled per my request. Knowing how some of your reps are, I decided to make a second call and was told the order cannot be cancelled. A third phone call and yet another individual put the blame on me.
You had plenty of time to get in touch with the vendor and cancel the order because it wasn’t shipped till Monday, the 13th. Some of your people are not only rude but need to go back to the training room. I am refusing the stupid gym from UPS and expect to be reimbursed, FULLY, ASAP. Not the first problem I have had with you people, so I am pretty much done with your company. Wrong colors, wrong sizes, wrong items sent are for me a thing of the past. Too bad you have gone downhill and as said before, some of your customer service reps need to find another job that does not deal with people at all.
Thoroughly disgusted after many loyal years!!!!!!!!!!!!
I have been a member of QVC for over 20 years and have ordered countless items and will no longer do business with this company. Your support of Donald Trump and his family is more important then your valued customers. It is sad that I have to make a choose and your company is not it. Your support of this man and his business will cause me to do business with someone else.
I hope it’s worth it!
You wrote ‘then’ where it should have been ‘than’. I guess you flunked English and therefore do not realize that Donald Trump is trying to get America back to being America and not a haven for those who illegally come into this country and get everything for fee. Please tell me what country in the world you can go to and get a free ride.
2badkitties at comcast.net
Very unhappy with QVC. You have lost a good customer. Shocked and outraged at the ridiculous obscure policy of black balling an address. I have ordered many things from QVC with no issues!!! This was a huge slap in the face by QVC and the QVC customer service manager could have cared less.
My family and friends will not longer be patronizing QVC because of its sponsorship of Celebrity Apprentice and thereby affiliation with the increasing tyrannical president Donald Trump.
i have been a QVC customer for over 30 years. i was yelled at by one of your customer service supervisors. I was appalled. I called back and requested another supervisor call me back TWICE. Never got a call back either time. That is unacceptable
I am currently disabled, before I became disabled I had high level positions with AOL, Nextel and Sprint. I know how customer service should be and so far you have an F as your grade.
Since September I have bought at least 5 iPad’s. All of them were defective. I called Apple directly to see if they could help with the issues. After 3 hours on the phone with them each time, they even said for me to send it back.
I was living in another part of Florida for 4 of the iPad’s, and now I am further south in a whole new area and I still have problems. Among other things, the rude supervisor said it must be my fault or the area I live in. WRONG, since it doesn’t work in the new area either. In addition to this, one of the iPad’s were sent to my old address despite the fact that I changed my address online. The UPS man bothered my mother, who I lived with prior to moving. She is dying of cancer. I left so the live in nurse could use my room. She is dying and a skeleton but had to answer the door when she could hardly get out of bed because of QVC’s error. Instead of getting an apology, I get yelled at and no return phone call that I was told would take only up to 4 hours. While I was on the phone with Apple, they told me there should be a serial number on the bottom of the box. Instead, each time there was a sticker placed there with no serial number showing which made both of us think something fishy was going on. Are you selling refurbished iPad’s without telling us they are refurbished? Its against the law.
You use to be my favorite place to shop for over 30 years, now I don’t trust in QVC. I am living on disability and was forced to keep buying through you for the 6 easy payments however the one iPad that my mother refused, it somewhere out there, your agent couldnt tell me where it was. So I am without enough money for my medications and supplements. Its not fair or right.
I called your corporate offices this morning at 10:30. The message said I must have reached you during non business hours. WRONG AGAIN. Will you ever call me back?
I want someone at QVC to get this straightened out. If you truly care about your customers like you say you do.
Sincerely,
Helen Waltz
Before Christmas, I ordered and received the HP Computer E-229953 laptop, which with tax, title and license cost $661.48. It is the HP 17″ Laptop, MS office, A12, 12 GB,2 TB, 24/7 TECHNICAL SUPPORT FOR THE LIFETIME OF THE COMPUTER, MCAFEE, EXTD Battery. I did not try to set up the computer until January. On January 27, as directed in the package received with the computer, went on the Internet and contacted Premier Support and entered my activation code. I spoke with Rachel and was set up waiting for a technician on a live chat for questions I had regarding setting up the computer. I waited for around 30 minutes and, since no technician came on, went back to Rachel, who told me it would take about an hour. I waited for the technician for 1 hour and 3 minutes and was X-ED OUT AND DISCONNECTED and given the message on the computer that I HAD EXCEEDED THE WAIT LIMIT TIME. I went back to Rachel and she asked me if I had done something to disconnect and I told her NO and that I got the message about exceeding the wait time. She said she DID NOT SEE HOW THAT COULD HAVE HAPPENED BECAUSE SOME PEOPLE HAVE TO WAIT THREE HOURS for a technician. I asked here where I could file a complaint. She gave me the number of PC Treasures at 1-877-949-4499. I explained to thelady at PC Treasures the situation and told her that I wanted to file a complaint about the technical NONSERVICE. She explained to me that they were understaffed. She probably was not supposed to tell me that they “ONLY HAD 2 TECHNICIANS FOR QVC AND 2 PEOPLE WHO ANSWERED THE PHONES. I asked her how QVC, who probably sold a thousand computers and they only had 2 TECHNICIANS. I know that sometimes IT CAN TAKE AN HOUR A PIECE TO RESOLVE COMPUTER ISSUES. I called QVC customer service and told them what was going on and they were going to send an E-Mail to Corporate about the issue.
At the same time I was on the Internet waiting for a Live Chat, I was holding on the phone to speak to someone at the 1-844-615-9525. I waited at least 1 hour, 30 minutes before I finally spoke to someone. SHE TOLD ME THAT SHE COULD NOT HELP ME. SHE COULD ONLY CONNECT ME WITH THE LIVE CHAT. I TOLD HER I HAD ALREADY WAITED AN HOUR ON THE LIVE CHAT AND WAS DISCONNECTED BECAUSE I HAD BEEN WAITING TOO LONG AND I DID NOT WANT TO WAIT ANOTHER HOUR AND HAVE THE SAME THING HAPPEN.
I then decided to call back about 3:00-4:00 a.m. on Friday, January 27, to see what the results were. As soon as you went to the web site, the message was NO TECHNICIANS AVAILABLE. THEY DID NOT RESPOND TO EVEN SET YOU UP WITH A LIVE CHAT.
I called QVC back and asked “WASN’T THE SUPPORT SIUPPOSED TO BE 24/7 FOR THE LIFETIME OF THE COMPUTER. THEY LOOKED UP THE RECORDS AND SAID THAT YES IT WAS SUPPOSED TO BE 24/7. The additional note was added to my complaint about NO 24/7 support.
THE 24/7 TECHNICAL SUPPORT FOR THE LIFE OF THE COMPUTER WAS THE MAIN REASON I DECIDED TO BUY THE COMPUTER THROUGH QVC. This issue needs to be addressed and resolved so that the QVC customers can receive the services they purchased as advertised..
I am not one to complain. I have been a QVC customer for many, many years and the only other complaint or comment I have made was about a piece of bakeware I gave as a gift that cracked in the oven. I am sure other customers are bound to have had the same issue, but they may not have followed through to try to resolve the issue.
I DO NOT RECOMMEND THAT ANYONE BUY THE HP OR ANY OTHER COMPUTER BRAND IF QVC USES THE PREMIER SUPPORT FOR TECHNICAL SUPPORT FOR THE 24/7 LIFE OF THE COMPUTER. BUYER BEWARE. I sincerely hope that QVC can either resolve this issue or get another company who has ADEQUATE STAFFING to serve as technical support.
I want to be notified of how this issue is being resolved and when it is resolved.
Worst customer service I’ve ever had to endure. I called about a laptop I ordered before Christmas for my granddaughter, the rep said it was cancelled & had no details offered to have a supervisor call next day as one wasn’t available then. Nobody called. I called asked for supervisor got Louie from San Antonio site he said rep should have said no guarantees. He was rude condescending. Write a letter if you want to. I called back later to get labels for items I’m sending back I will not order from this company ever again! This second rep was worse than the supervisor! I asked her name she stayed online in silence til she disconnected. The rude, condescending, arrogance this is condoned behavior from top down or they wouldn’t be so eager to act like this. I’m done with you never ever have I had any problem with HSN! That’s where my business will remain.
I had the same e perience just this evening. It wS a surprise to me as QVC’s ustomer service has always been superior. After telling my story about a defective product to two representatives that fell on deaf ears, I asked to speak to a supervisor. Her name was Cheryl but she refused to give her last name, and now I know why. She was rude and acted like she was doing me a favor by offering to replace the defective item. She told me after much verbal ‘combat’ that she would replace the item but that I “can’t keep doing this whenever something doesn’t go my way”. If I could have reached through the phone and slapped her, I would have! She treated me as if I were a12-year-old spoiled brat. I told her I have been shopping with QVC over 20 years, but I think those days are over after this experience. When I told her that I felt QVC was scraping the bottom of the barrel with customer service reps lately, she proved me right by hanging up on me! Such an unprofessional, classless thing to do. If it wasn’t for the very customers they are now disrespecting, where would this company be today? This is what happens when you get too big and powerful — you forget the people who made you what you are.
I purchased 2 new Dell computers from your company based on the information that was provided in your information segment. It is my understanding that you have an agreement with the support company that provide technical support 24/7/365! We are in today to of trying to get the files transferred that your company had indicated would be done smoothly and easily. We have received varying degrees of computer knowledge from the people that we have been involved with. Today we have the displeasure of working with a young man that’s named Daniel that is rude, condescending and all around our horrible technician to have to work with. We brought this product with the understanding that they would use a data transfer product and be able to transfer all of our data from the old computer to the new one. We now find out that this person after trying for 2 days will simply provide us information and as they explained to us on yesterday each technician works with a minimum of 5 people at one time and they do not have the time are the interest in getting this transfer done in a smooth and seamless manner.
I have bought a number of products from your company before and everything that we have received has been perfect this has been the only really bad experience and I feel that I should 1st reach out to you at the customer service level to see if we can get this resolved. I am available either to get an email back that will suggest a resolution are for a phone call at 816-347-0242. I have taken the time to research the contact list at your company which I will provide below. If I have not heard back from anyone prior to Tuesday morning which is January 3, 2017 I will reach out to each of the individuals in the C suite that is listed below to try to get to a corporate resolution person. I thank you for your time and your courtesy in reading my email!
QVC Corporate Office
QVC Corporate Office Address
QVC, Inc.
1200 Wilson Dr
West Chester, PA 19380
Contact QVC
Phone Number: (484) 701-1000
Fax Number: (484) 701-8170
Email: Email QVC
Executives
CEO: Mike George
CFO: Dan O’Connell
COO: Meade Rudasill
I’m assuming you are not aware of this but I purchased a supposedly new Kitchenaid Mixer from Jet.com for Christmas for $329.00. When it arrived the owners’s manual information (serial number, model number, purchase date and store where it was purchased) had been filled out by the previous owner who identified seller as QVC in Sept 2015.
So I understand you’re selling returns to Jet.com and they, in turn, are selling these items as new products. This one had actually been used.
I’m returning the one originally bought from QVC by someone in September 2015 to Jet.com today.
Hope to hear from you.
I ordered a turntable on December 19th and cancelled it within 2 minutes with the woman after she told me I wouldn’t get it until January. She told me my first installment of easy pay would be put back in. I have been on for the last 8 days with QVC trying to get it put back in my account. They claim they cant see anything that was ordered but the money is out of my account. I’ve been getting the run around the last 8 days. I have been told it was sent to finance to be put back in. Lie after lie.
I have tried to find an itemized bill on any of my QVC orders and returns. Nothing! They used to provide it online, but no longer. There is no way to check if the refunds were done correctly. This all used to be online, but, apparently no longer. I have tried emailing, calling
customer service and no one can or will give me a itemized breakdown of my return and what was refunded.
Here’s one for everybody. An outstanding balance of $70 from five years ago was noticed by QVC three weeks ago. We were never reminded about it or told we owed any money. I have a separate account of my own with the Qcard. My account was also closed because we shared the same address. I have always paid my bills on time and have spent hundreds of dollars. When my wife gave them her credit card info, they said it would take four or five business days. Well here it is about three weeks later. My account still remains closed, and previous orders from a month ago were canceled. These orders were supposed to be Christmas gifts ( Mrs Prindables Apples) shipped out of State which never arrived because of QVC’s incompetence. The apples were supposed to be for my whole family who got together for this holiday. They told me they couldn’t do anything because of corporate. So here I am wanting to strangle someone. I will never hold QVC with high regard anymore. They have put a permanent sour taste in my mouth. Even when I called on the phone and emailed them they keep putting me off and not giving me any info except an address for the corporate office. I do not want to write a letter because this back-and-forth crap will take forever.
I just had the same thing happen to me with QVC. They have black balled my address for nothing to do with my husband or I. We have also bought many items from QVC in the past and had no idea there was an issue with our house number. I also got a condescending QVC customer service manager who told me to write corporate and maybe they will consider allowing me to purchase from QVC again.
No thanks I’ll spend my hard earned money somewhere else!!!
I was calling them several times because all the phone numbers they were giving me led to dead ends with the people telling me they don’t have us or any info on us on file. It got to the point that QVC wrote me a letter stating not to call them anymore and to write corporate. I had a Supervisor telling me back in January that he would look into the matter and get back to me. Well….. no contact!
I have placed two different orders for the same product, the Canon EOS 70D camera and they have been cancelled. Somehow, their systems reads my USAA credit card as foreign while i am here stationed in Italy with the US Army. They also do not ship to APO, which is a stateside address regardless that i am here in Italy. Also, both times they cancelled my orders, they did not send emails telling me so, i had to contact the god awful customer service department only to be told in order for me to find out the reason, i had to send a letter to the corporate office. I have given them 4 chances to assist me in using their service. Obviously its not important to them. I have been reading reviews and see many of the same complaints. In the past, i hear QVC was happy to assist their shoppers, not the case anymore. Take some pride in your work people. We want to use your service but you make it very hard to work with you.
they lost my gift and they don’t answer the phone not good business
Again, another QVC Complaint about your customer service department!!! I ordered Cushmans oranges for the holidays. Ordered on 12/11, the order stated they would be shipped on 12/11 and delivered by 12/16 – TODAY. But they aren’t even shipped yet! Your customer service states – Oh well, so cancel the order!! Nothing like – let me check on that for you, nothing!!! They told me that there is NO corporate office and no one that I can ask about my order, just cancel it if you can’t get it.
I am APPLAUDED. I can tell you that HSN will send you to a department that will assist you, not just give you a rude person telling you nothing!!!
You QVC should be ashamed of yourself!!!!
they should feel ashamed but they don’t i acciden’tally ordered a ps console trying to get payments the page refreshed i didn’t realize that took 600.00 and within 1 minute i canceled the order this was on dec 12 they said within 3 days i would have a refund which i thought was ridiculous as it was canceled right away well its now been 8 days and still not in my acct it says pending and i have called them numerous times and they are the rudest people no one wants to help you at all i even got a notice from my landlord i have to be out because it was my rent money and i have a disabled child and qvc all they say is sorry if we caused you any inconvenience oh and we wont even mention its christmas time…
So I call the number above at 8 am est. I was truly hoping the Customer Service would be better. The kid who answered saying it was a switchboard was rude. claimed he had no fax information on the sheets of paper they gave him, I do not know who( they are), lol. I asked well since you are the switchboard what time do they open, because apparently he was not going to be handling calls long. I said just want to confirm the fax before I send my information in. He got frustrated with me and asked what I was trying to do…uhhh send a fax. I cannot believe this is who they have answering their phones. Its worse than their regular CS and that saying something. I will try back later.
I am a disabled veteran been back from Iraq and Afghanistan for 9 months now This is my first real Christmas with my family. I decided to buy my oldest daughter a computer for Christmas. So the first one is ordered 499.94 on 12/2 with a printer. After a couple of days it does not look like it’s processing, so I call Qvc and I am told there was a glitch. The supervisor does something and the screen changes and now says it’s processing. Cool I say thank you. So then that night I check again an BAM it now says back order. While I search around I find the same computer being sold under another item number for 549, 50 dollars more. So I call and explain. A supervisor gets on and switches my order to the more expensive selling model which is the same computer at the same 499 price because I am not paying for the increase. So a few days goes by and BAM it now saying back order. So I call again because I find the same computer again for 100 dollars more. This is crazy. All the computer are saying available and they are selling them on tv as we speak. So now they give me the computer for 599 for the 499 price and today the 17th of December it goes to back order again. I just don’t understand this. Are they doing this on purpose? Do they just mess with people? 22 years in the military and I find this disorganization unprofessional. But I am going to call again today.
I am very disappointed and saddened of the way Qvc conducts business. I have been a loyal paying customer for 7 years. I have placed several orders for the Christmas season and with finances being strenuous the convenience of small payments was essential to a happy holiday. QVC Payment plans are the only reason the business exists. My orders have not been received and was taking much longer than expected…I called customers service and without any notice all my ordered have been cancelled. I was extremely upset and distraught. Qvc had shipped a package a year ago and it was stolen from my front door and that was the reason they cancelled my account without any notice. So close to the holidays and for an issue that was no fault of my own my holiday season has been ruined.
Anyone with issues needs to use the email or fax, This is just someones page who is giving us the contact info for QVC. No response will be given here as it is not QVC. I will not even start with my issues, but much the same as all the complaints on this board.
Many companies do read this website and respond to customers. Most customers do not return to this site to state that they were contacted, but a few do. You would be wise to do both, comment here and use the information provided, to cover all your bases.
call their c/s at corporate: 484-701-1000 fax 484-701-8170. You can actually speak to a live person.
I myself have been BEGGING for ANYONE at QVC to fix my orders that they have royally messed up. EVEN cancelling one of my orders. No emails, no calls…nothing from them. After MANY,MANY years of buying on QVC I got one of their credit cards. Haven’t used it yet and after this experience, I contacted the bank issuing the QVC card and cancelled the card. These people do not have ANY sort of customer service.
I am reaching out to you as a loyal JCP customer who have been shopping here since the 80’s. I placed a store order 11/2/2016, I needed my order prior to Thanksgiving as I am hosting a large family dinner and wanted to make sure everything was nice and a pair of boots for my daughter to wear on this day.
In the past when I ordered I receive calls advising me my order is ready for pick-up and I never received this call, when I checked my email over the weekend I notice the attached email stating don’t forget your order and we will be gladly hold your order until 11/17/2016, when I got off work yesterday to go pick up order up, I was advised by Yvette that she could not find my order, I gave her all the information from the email as well as the number used, NOTHING – I could not wait around as I had to pick my kids up from daycare.
When I got home, I called back up to the store several times and the only department that would answer was appliances, which for some reason, I knew I would get an answer because it’s new to JCP, and they’re trying to sell that product. The gentleman that answer told me he could not transfer and that I would have to hang up and call back to the HOME department, I followed his instructions and did so twice before, so I called back and again reached out to appliances and got an answer, letting him know that I did what he instructed me to do, however, this department is the one answering calls tonight and I need to speak with a manager, he stated he had to place the phone down due to him not having a hold button and he will call a manager. Gloria, came to the phone and I gave her my information, she advised me that she was the only manager working, but, she would investigate and call me back, she did advise me that the person in charge of online order sent my order back on 11/16/16. When I asked for the store manager name, I was given Karen, I asked Karen, who, Gloria stated she was not allowed to give out her last name. Also, Gloria keeps stating that my card would be refunded back of these charges and she apologizes, well this is not enough as I sat and cried last night this have truly put a destroyed on my day/holiday.
Mr. Ellison, this unacceptable as this have ruined my plans for the holiday and makes me want to turn to social media and local news letting them know my experience. We live in a day and time where if you are a manager, the full name should be given to a customer as they should know how to manage a store and take care of customers as well as instruct their employees that the client experience comes FIRST.
Please advise, what can be done to fix this??
Thank you
Store location
4541 S Laburnum Avenue
Richmond, VA 23231
(804-222-2168
I’ve been reading all of these complaints and have yet to see a reply. I doubt you’ll get one. Has anyone tried sending an e-mail about your problem to customer service? I like paper trails so I always send an e-mail when asking questions, not only to QVC but to every one.
Some of your problems sound just outrageous and I surely hope you get some answers.
so…i ordered a mattress – easy payment , no interest… a little over priced , but due to my husbaNd being caught up in the honeywell lock out a good option for us at this time…. i had heard through friends that it was an easy process and they were satisfied….oh boy… my mattress came in all it’s defective glory… went through a troublesome return had to talk to corporate to get another mattress delivered with the pick up of the defect… i was assured by corporate that the return was in process…and nothing else would transpire (no monies from my account until the new one was delivered (different mattress) AT WHICH TIME A REFUND OF THE OLD AND A PAYMENT FOR THE NEW WOULD TRANSPIRE…. well the first delivery time was 3 weeks out …ok… so qvc not only charged me AGAIN…for another payment on the first mattress…so i called and they said they could refund… and that if it bounced my account – there was a form i could fill out to get fees reimbursed as they were not supposed to charge me… so again i had to call corporate they disputed everything the 1st 2 agents told me… so now i am out 2 payments on the 1st defective …. so after delivery … i am refunded 1 payment…. then they charge me twice for the new mattress…. $300!!!!! so as of now i have called corporate twice and am waiting on a response….. they are disjointed….. ill-equipped to be handling people’s bank accounts!!! i authorized 1 payment a month…. not 3!!!!!!!!!!!!!! i am so angry-disappointed- nothing but and big mess and headache!!! UNPROFESSIONAL… i was excited to find qvc as an option to buy larger items…now i will go back to doing without until we can pay cash!!! thanks qvc….boo!
so i am a little calmer… in speaking with inez from corporate i am hopeful that the money situation will be straightened out by monday…. finger’s crossed….thank you inez
I’m a first time shopper and I have had the worst experienced ever!!! I heard good stuff from others about their shopping experience so I thought I would try rather than going to Amazon or Ebay. First, when I purchased a laptop I didn’t received it at the original date they had given to me online. I called/chatted online to get a status on delivery. I guess they needed to check on some things and was taking longer than the original expected delivery date. Didn’t even get a courtesy call or email to make me aware of the change in status as I had to make arrangement to make sure someone can be home. When I called, the rep sounded like he didn’t know the reason either and had to do some digging around. I needed the laptop by a certain date too. So finally after researching for 15 min he said I should be receiving it soon. As soon as I got it, it was running slow so I thought well maybe I just need to configure a few things maybe some application running behind the scenes that doesn’t need too. After that I compared the speed with my laptop that I’ve had for 10 years and memory is probably almost to the max and my old laptop was running faster. So I thought well let me really see what’s going on and call customer service to see if they will help me with this issue bec. surely they wouldn’t sell me a lemon, right? This is QVC! Wrong!!! The laptop was lemon. It wouldn’t even power up anymore after having it for two months. When I tried to exchange it I couldn’t even do that. I didn’t want a refund I just wanted a working item not a lemon. They basically referred me to the vendor and that is all they do is give you a number to their vendor(so easily too). Now I have to deal with this whole long process. I have been dealing with this since July. Just not worth it! At least with Amazon & Ebay you can get it shipped at the day it was promised and if you have problems with your purchased they make sure you are taken care of and they do follow-ups to make sure of it. QVC basically tells you not my problem and refers you to the vendor! Definitely, will consider doing my holiday shopping here. You won’t know if you will get your item on time or if your item will work! And if doesn’t, it’s basically your problem and not theirs’
Omg the customer service sucks. I have been trying to make a payment for 3 months yes 3 months because my CC number changed. I tried updating info on computer it won’t take. They keep telling me it won’t go through I called the bank they don’t even see a charge trying to come through for the 123 dollars. Now I get a collection call! And no one can explain to me the issue. Has to be on their end since I know what is in my account! Worst customer service EVER!!!!!
RE: Itemized QVC Order History (from 2000) – Due to a Home Robbery – Focus “Jewelry” – Over 200+ QVC Jewelry Stolen
• My home was burglarized
• I’m requesting a copy of all my jewelry purchases for insurance
• Your on-line system – All Orders > By Date goes back to 2010 – but only display items that can be recorded. (it does not contain any jewelry history)
Spoke to several rep’s and have not gotten anywhere. Was finally told I needed to send a letter to QVC Corporate. Please reply.
A Loyal QVC Customer
I’m very disappointed with my recent interaction with QVC. I owed a balance from 2012. The balance was paid off this year in the amount of $227.37. Obviously I accept responsibility for owing that debt and taking so long to pay it. I should say that I only ever got one phone call about the debt and made the payment right then and there.
I have several questions.
1. Why are orders placed by my daughters and husband considered orders placed under MY account? They each created their own account.
2. Why was my husband able to make a purchase using his own debit card and easy pay but my daughters were not able to do the same?
3. Why, if MY account is permanently closed (meaning I can never place another order through QVC again) can an order be placed, completed and payment taken from my bank account but then apparently canceled with no communication that the order has been canceled?
4. The payment for that cancelled order was deducted from my bank account but has yet to be refunded be.
Please respond asap to my email or call me at 267-670-XXXXX
This sounds almost identical to what happened to me!!! I was prompted to change my password, I changed my password, then logged in with a notice saying my account was closed! and I just got an item on flex pay today! When I contacted customer service they said it was closed once they found out that I owed them $104 from 2012. the same day I ordered the humidifier, I also ordered a Canon camera on flex pay, they took my first payment of $110, not a pending amount, they TOOK it!! no one has contacted me, no emails, no phone calls, nothing. I know I paid that Samsung off!!! I never received any notice, nothing from collections, there is nothing on my credit report either!!! QVC screwed up and now they have my money, and closed my account…..I guess this is the new way QVC doing customer service now!!
Same thing just happened to me. Apparently I had a flex pay that wasn’t paid (I’ll happily pay it if someone can tell me how much and for what) back in 2013.
I received a call from a former in law that had the same address, that her and her mothers accounts were just closed due to me.
We have absolutely no association with each other and I have a different address but never updated the QVC account because I didn’t use it.
My information was given to the other person (ex in law) and that’s how I found out about all this.
This has been horrible because they are excellent customers at QVC. I’ll pay it if someone can tell me how much I owed. I got nothing on it.
Please cintact,be filing a class action
Same thing here. THEY canceled my xmas order without me knowing. They say I owed 38 dollars from 2013. I don’t know how since they took their payment by automatic withdrawal from my bank account. The order I placed nov. 28 2016 I paid the total amount didn’t even go the flex pay system and the order was over 200 when I couldn’t log back in to check on my delivery it wouldn’t allow me. I called and called their is no customer service. THEY just tell me corporate has to okay it. They took my money and didn’t have the decency to even let me know. Why do you take our orders first and when we don’t receive it we call and then we’re told by someone that can’t help us. It’s totally wrong . I will be contacting everyone; better business Bureau, state representatives, governments offices.etc.. they can’t keep getting away with this. JUST look at the thousands of reviews saying the same thing..
Kathy,
I’m having the same issue. I paid off this debt. Not asking them to re-open my q card. Just to pay for an item via my bank card. First time it happened. I was told by customer support that “you have been banned from shopping at QVC”. I was shocked! I thought this was cleared up. I have proof that I paid it off instead I am banned! And they tell me, they’ll get back to me! Such BS. How did you resolve this?
I can’t believe QVC. I order one item and they mail two of the same. Call to complained and was told by Valencia at customer service there’s nothing they can do? I have to pay to return of something I didn’t order? Are you kidding me? QVC LOST ANOTHER CUSTOMER. For now on when someone ask where you get that ring from I will say HSN!!! Trust me.
I’ve been shopping at QVC for years. I recently purchased a new home, and decided to buy some flowers for the yard. I purchased 4 different items from QVC. I called to find out why the plants were not growing or blooming. The roses, I think I was suppose to have 16 different ones, out of all of the 3 still exists as a “weed” looking item in the yard, with one having a bloom. The daylillies never bloomed and I think it indicated it was suppose to have almost 100 blooms. I have sticks coming out of the ground…with no flowers. The butterfly set, I indicated to the rep that 3 out of the 5 items grew. I wanted then to replace the 2 items next year, if they never grew…they said I needed to call the 3rd party…I didn’t want the money back but replacement through QVC,,, well, she said it would have to be me making it happen. The other plant was suppose to have blooming flowers that was a ground cover…to this day, not one flower…. then, the final flowers I ordered, did grow, not thrilled with them. Therefore, am I a satisfied customer. NO. THEY have the warranty on the plants. I used it, and now I just received a letter they dropped me from ordering through them. I’ve been with them for many years, I’m thinking 20 ish. After, my second call to them, they realized that it shows I’m a NEW customer. Perhaps, that’s why they dropped me. But, it makes me even more angry, knowing they would drop a customer, and perhaps the person on the other end isn’t “trying” to scam them. I offered to send them pictures of the plants and ask for advise about growing…I really didn’t “need” my money back. But, why would I pay for items that weren’t as advertised. The customer service dude…thought I was upset they dropped me, for if I wanted something through QVC, ummm, I’m sure I could find a way to get it. It’s the way they handled the issue. My plants didn’t grow. They offer a warrenty… I used it.. They dropped me as a customer. But, what REALLY makes me upset, the guy customer service, indicating they expect around 50 percent of the plants NOT to make it. HMMMM does anyone she a problem with this??? R they scamming the customers, the ones that won’t call that their plants didn’t grow. Now, I’m wondering, who is truly the dishonest party here.
I meant 5 items
Yup, had the same problem with my laptop. I didn’t really want my money back. I just wanted an item that they advertised was so “fast” to actually power up. Gave me this whole process I had to do in order to get that. No thank you! I will shop at Amazon or Ebay at least their customer service make me feel all warm and fuzzy! lol
really they dropped you as a customer???? how very unprofessional…childish really!
My Mom & I have been lomg time customers of QVC. My Mom’s account with QVC was terminated because of an owed Esay Pay pyment, from 3 years ago, on my account!! I have never heard of this craziness!! While my mom & I are both good customers, nobody had informed us of this. I received no bill for said Easy Pay & the terminated my Mom’s account out of the blue!!
This still is not resolved & very embarrassing for both of us!
We will never shop there again!!!
Had similar issue but mine was that they switched number of easy pays from 6 to 7 telling me that I never paid for the 5th one. That would be because I was paying from a Visa card gift card with a small balance strictly so they wouldn’t be able to charge more easy pays on it, which is exactly what they tried to do. So——–after the 3 of 6 easy pay because they tried putting 3 of 6 & 4 of 6 on the Visa Card and the 4 0f 6 was denied due to no more money available on that card they (in their ever so infinite wisdom) changed it to 4 of now 7, 5 of 7, etc. I told them I would pay 6 payments NOT 7 as originally agreed to and no more. Today I received a notice for $37. 13 sent to a collection agency. Now I am beyond mad. Will be contacting Dooney & Burke to let them know how customers who buy their bags are being treated. If that doesn’t work I will contact every vendor I can get an address for & copy my letter showing their vendors what experience their customers go through when purchasing their products through QVC. I have had an issue with every single entity that Synchrony Bank handles. So in addition to the above action I will be sending a complaint to the Banking Commission. I hope every vendor QVC has drops them and that Synchrony Bank is fined for deceptive trade practices.
A first time purchaser with QVC. I ordered a green apple Dooney and bourke hobo bag. Given a confirmation email and order information about my order i was then told my order was cancelled after the first purchase of 270.32 my card was then charged 288.69 without my permission. My Finacial institution infomed me that in fact those funds of 270.32 was charged by qvc. I called 5 times hung up on twice. The 3rd customer service rep by the name of Yvettevfrom the Chesapeake Virginia call center was very rude continued to say i don’t know” was unable to allow me to speak with a supervisor because there wasnt any available and i couldnt hold for one. 4th Customer service rep Jarisha from the same call center more rude than her coworker unwilling to help in any way gave attitude and also hung up. Called a 6th time received Mrs.Dorma who was very patient and helpful apologetic for the inconvenience. Assured me that the order was reinstated and stated i would get an email for that which i never did. Also never received a cancellation email either. So boils down to my funds are gone no order are purse in route. I havent heard from a supervisor or coorperate. I will never order or watch anything from qvc and will tell anyone i can to never purchase are deal with qvc being a first time customer with qvc im very unhappy upset and have contacted my attorney as well as a media attorney for their very piss poor company and even poorer customer service. I hope they completely go out of business. So they cant rip customers who desire to spend money with them. They dont deserve a penny. 196 compliants before mine. Omg..ridiculous..
Almost same issue. I am contacting Dooney Burke to let them know how customers that want to buy their products through QVC are being treated. As well as, contacting the Banking Commission for deceptive trade practices because I found out that since Synchrony Bank took over QVC they changed things on the computer so they rep taking your order cannot now see if you are close to or over your spending limit on your card. They just keep taking the orders and then when you get the statement from Synchrony Bank on your QVC card all of a sudden you are now hundreds of dollars overlimit, which the bank & QVC want immediately. THIS IS DECEPTIVE MONEY GREEDY PRACTICES THAT NEED TO STOP. I HOPE QVC LOOSES ALL OF THEIR VENDORS AND IS FINED FOR DECEPTIVE TACTICS AND I HOPE SYNCHRONY BANK HAS FINES THAT THEY ARE RESPONSIBLE FOR PAYING IMMEDIATELY LIKE THEY EXPECT US TOO WHEN THEY FRAUDULENTLY WITHHOLD INFORMATION FROM THEIR CUSTOMERS JUST TO MAKE MORE MONEY.
Today June 6, 2016 my wife purchased a hobo bag. Jarisha ran our card the first time and the payment went thru. She proceeded too run the card a second time without authorization which stop the order. My wife talked to Evette to get confirmation the order was canceled as stated or talk to a supervisor. Evette was no help, ignorant, rude, unprofessional, and unintelligent about her own companies rules on how to help in this situation. QVC is a big deceiving company that doesn’t care about its customers or the service they provide. Its all about the money they receive, not the service they provide or they’re image as a whole. I advise everyone to not do business with them and see how they respond to flat pockets. I bet people will get to talk to supervisors right then instead of, you will receive a call tomorrow. Don’t believe email conformations, that’s apart of the QVC lies they like to tell. The only conformation people will receive from QVC, Jarisha, and Evette is they got your money so go to hell!!
I’m writing in regards to a gift that wont stop giving .I ordered an Hp Luxe gold in Nov.w/ optional And also extra was said Microsoft money software First day it was aired it sold out.
With a promise of delivery Before Christmas never recieved then battery charge missing the thing looked kinda used chip on corner .
That’s now my issue but in the meantime they also OVERCHARGED after numerous calls and NO resolution I want my Damn money back easy pay caused numerous over charges I have all acct info to prove I just want my 345.00 BACK this was paid in full months early due to a few screw ups from co.service trying to refund my funds told story a Gazillion times ….. At this point im ready to call MEDIA LAWYER for the HUGE inconvenience this has caused ……since FEB. Oh this is month it was paid in full 6 easy pays but they charges 115.20 at 9 easy pays and yes it was also pd 3 MONTHS EARLY never ever ever again
SAME ISSUE, CONTACT VENDOR AND LET THEM KNOW HOW YOU WERE TREATED BY QVC TRYING TO PURCHASE THEIR PRODUCT THROUGH QVC. THEN LET QVC KNOW YOU ARE CONTACTING STATE DISTRICT ATTORNEY CONSUMER RELATIONS DEPT TO LOOK INTO DECEPTIVE & FRAUDULENT PRACTICES. THEN CONTACT YOUR LOCAL TV CHANNELS & LOCAL NEWSPAPERS AND LET THE FRENZY BEGIN AT QVC & SYNCHRONY BANK TRYING TO ANSWER THE MEDIA’S QUESTIONS NOT TO MENTION HAVING TO ANSWER TO THE STATE DEPARTMENT ON HOW THEY DO BUSINESS WHEN THEY SHOW UP IN THE CORPORATE OFFICES OF QVC AND SYNCHRONY BANK. THIS IS THE TECHNOLOGY AGE USE IT TO YOUR ADVANTAGE. ALSO GO ON YOU TUBE MAKE A VIDEO AND FACEBOOK, TWITTER, ETC. DON’T YOU LOVE THE FREEDOM OF SPEECH BECAUSE BIG COMPANIES AND BANKS NEED TO REALIZE WE ARE THE ONES THAT BAILED THEIR BUTTS OUT IN 08 NOT THE OTHER WAY AROUND. NO ONE HELPED THE HARD WORKING AMERICAN CITIZEN REGAIN OUR INDEPENDENCE. GO GET EM.
Well now it’s another issue! When you order something that is on easy pay you get charged the amount of the order divided by whichever payment options there are (2, 3, 4 or 5 payments).
Now you are credited back the easy pay amount PLUS the full amount of shipping instead of the divided shipping that was charged you!
What a crock!!!
YEP. I HAD SAME ISSUE, I ENCOURAGE YOU AS I AM TO CONTACT THE VENDOR OR VENDORS REGARDING THIS ISSUE TO LET THEM KNOW HOW THEIR CUSTOMERS ARE TREATED THAT WANT TO PURCHASE THEIR PRODUCTS THROUGH QVC. PLUS YOUR STATE BANKING COMMISSION BECAUSE SYNCHRONY BANK INITIATED THESE POLICIES AND IT IS CLEARLY AN ISSUE OF DECEPTIVE AND FRAUDULENT TRADE PRACTICING AT OUR EXPENSE.
We ordered 2 laptops, both were shipped out individually. First one was due to be delivered on Monday June 27th but received FEDEX update that note was left. We had no note. Tuesday, June 28th received update that the package had been delivered. We had nothing. We found that the package had been delivered to a neighbors, their address was on the the box. I called into QVC to make them aware of the issues. At that time were told that our second laptop was on its way, and verified that the addresses were correct. Not that made much of a difference, as the first laptop receipt had our correct address.
Well, here we are again….second laptop was attempted delivery at neighbor’s house, did not come here. This laptop is actually for our daughter’s birthday today…..and she is without her gift. FEDEX will attempt delivery tomorrow at the wrong address.
I called into QVC they said they will forward it to the Home office and IT department, not much they can do at this point. Other than saying let’s hope the neighbor is honest and returns it, but not good for you as we are all sold out.
Let me mention I was offered $20 future purchase credit….on $1300 total purchase?!?! All the phones calls, running around trying to track down my packages, my daughter not having her gift….oh yes that is worth $20 of future purchase credit. Finally, the rep gave me $40.
I am not happy!!! I am still without the laptop. Let’s hope the neighbors accept the item or it will be returned.
One mistake, okay…but two?? How are you going to make me whole one this??
Have been a QVC customer for over twenty years. Ordered a Diamonique braclet for a gift on March 9th ..still don’t have it! Oh I got a bracelet the first one was wrong, sent it back. Got another UPS to me it was a gold mesh bracelet, sent it back. Was told the bracelet was going to be “pulled” by a supervisor and sent out UPS. Still didn’t get it!! Called today told it was on the UPS truck for delivery, that was a lie! I have talked to so many people none of which give a darn about the issue! Got my credit card bill today for a bracelet that I haven’t received. Called and asked to speak to a supervisor was told he was in a meeting. Give me my money back! I already called Am Ex to disupute the charges..QVC you can have your credit card back and keep the bracelet, I have enough real diamond bracelets I don’t need to give your cheap stuff as a gift anyway!!!
I called to find out where Logo items are made as description is “imported” and the person I was on the Live Chat could not tell me. I am refusing to buy anything made in China until they stop the Yulin Dog Meat Festivals. I spend thousands annually at QVC.com can someone please give me this information. Thank you.
Try contacting Dr. Natas Rajicic at info at WA2S.org she is President of Board of Directors of the World Animal Awareness Society or contact EugeneThomas at WA2S.org
Also you can e-mail the founder & Executive Director of World Animal Awareness Society Tom Mcphee through his e-mail
tommcphee at wa2s.org
I truly pray there will be a special place in hell for the people of Asia who are torturing these precious God given dogs and then have the audacity to eat them. We can only pray that their fate in HELL will be the same as they have forced on these innocent lives & that their soul will be forever tortured. Rest assured that in heaven at the Rainbow Bridge all of these innocent souls will find a home where they can as the legend goes run & play together among beautiful meadows and grassy hills, where there is plenty of food to eat, water from a spring for them to drink, & every one of their days will be filled with warm sunshine and comfortable places to sleep, where the ill and old dogs are returned to youth and good health & the torture they endured on earth are no longer remembered. For some day they will find a forever human
friend never to be parted from as they walk across the Rainbow Bridge together.
Good Luck & keep refusing to buy any product from an Asian country that practices such barbaric principles without a thought for their own soul much less that of the God given creatures he put here on earth, not for us to torture but to enrich our lives.
After all, we are the ones that domesticated dogs so it is ultimately our responsibility to take care of what we as humans forced these dogs to be reliant on, which is us.
My house was burglarized
I’m requesting a copy of my jewelry purchases for insurance
I could only see 2 years back on line
I have been a customer since 1996 (actually before then)
This is my 3rd or 4th request
Please send a response
I have called and left messages
Help
Placed an order for item #A279496. Received correct paperwork but items in box not what I ordered. I called immediately and was told to send it back and they would correct it but, if I wanted to make sure I get the correct item at the One Day Only price I should place another order now. I couldn’t understand why I should shell out more money when I didn’t get what I ordered! I sent it back on June 3rd. I had to just call because I never heard back from you. The matter was totally dropped by you. I was asked do I still want the item I ordered! Now I am told that it’s still in process which is bull because the truth is you dropped the ball and had I never called you would continue to bill me easy pay and my order still would have said online that the item was delivered to me. When I first sent it back I received a message that your company knew it was coming back and you would process it quickly. Somewhere between that message and my call my order hung in limbo. I never wait this long for a return to be processed. I have spent 25 years in retail management and I know this is not right. I could overlook it but this is not the first error you have made. I don’t know why but it’s all been in the last five years that your customer service has fallen below what your standard used to be. I used to brag and talk about how great it used to be and told others who have never shopped with you to give you a chance. This is no longer the case.
qvc you just lost a customer! all the advertising over that Q card. i applied monthas ago and got one. suddenly i started getting past due notices from qvc even though i pay my q card bill every month. i called qvc and got a ‘ manager” service rep who told me qvc no longer deals with synchrony bank. why wasn’t i notified?????????? she claimed i was. i beg to differ here. i was told you have to call synchrony bank and argue with them!!!!!!!!!!!!!!!!! so now qvc claims all my easy pay orders are past due!!!!!!!!!!! this is where qvc and i part ways. good bye to bad business. screw qvc.
QVC used to be a good company but apparently from reading many of these comments I can see I am not the only one having issues with them. I have been waiting 2 weeks to get a answer why my item has not shipped yet. Definitly need better customer service. Very poor will never order from them again.
Because of a representative not posting a march 30 payment correctly you think I owe you a seventh payment. When I purchased Bose wave system my easy pay was six payments. You have received all of them. I’m on a fixed income and don’t have monies to give QVC due to a mistake of your employee. It was your online payment system that generated 2 payments, and when I called about it corporate was notified. One payment was taken off April 1, 2016, however April was showing as not being paid. If you notice I always paid at the end of the month for the following month. By April being unpaid and left in easy pay you took it on April 6, 2016. I don’t owe you another payment and I would appreciate it if you would remove it from May’s payment. You will not receive another $67.12 from me. As for the other items I have they will get paid. I’ve tried resolving this to no avail. You people just don’t listen.
I.ordered the At Leidure Umbrella 3/15/16 I got 3 xtra canopys 8 days later,no umbrella. I sent them back.Then i got anotber xtra canopy after cslling.No umbrella. I called aain. No umbrella! Called again.Finally last week the umbrell came with No fineal. I call.was told it would be srnt nowi git a letter to srnd it all back.This has been going on since 3/15/16. Nn more orders!
does anyone from corporate ever respond? just had the worst customer service ive ever had and i will never order from this company again!!!!!!!!!!!!!!!!! ITS A TOTAL RIP OFF!!!!!!!!!!!!
**BEWARE** Please read in full
If i could rate QVC, I would have to give them a -10. I tried to purchase an item but was told that my account was closed because my address, which we just moved in to, was associated with someone I’ve never heard of. She then proceeded to tell me that I needed to write the corporate office and tell them that I didn’t know this person and plead my case in the letter. I told her that I would not be doing that and had no intentions of ordering from QVC if this is the way they were going to do business. I told the rep that I would need a refund because they debited my account for one of the payments. She told me that they don’t take out payments and that I was mistaken. I then took a screen shot of my bank account to show her proof. She then said she would request a refund from corporate. I thought this was all taken care of. Several months later I receive a letter from QVC telling me that I’ve missed a payment on a purchased item. I called them to find out what it was and sure enough, it was the item they said was cancelled. I explained to this rep what I was told previously and he boldly stated ” You received the item, it was signed for”. I told him that I had not received the item or else I wouldn’t be calling. He continued to argue with me and continuously said that I should have written a letter to corporate when I was told to because this is a high priced item. I repeatedly told him that I didn’t have any intentions of ordering from QVC since my order had gotten cancelled but he just kept repeating that I should have written the letter and that if it was him, he would have done it. My explanation of the situation was obviously going in one ear and out the other. He finally ended with telling me that I had to write corporate to get it resolved.
Best way to pay is one time payment. It’s easier to keep track. Never do autopay . The worst. If I like the product that much I rather pay a little extra when I reorder it. There is always a problem if it’s on easy pay. If you send it back within the 30 days. They still seem to charge you than you have to deal with customer service to reverse the charges.
Very disappointed
On March 25, 2016 I called regarding an order that I made last year and I have in auto Delivered…. I called because they have the wrong color, when spoke with the representative and explained the situation the first thin was, its nothing that I can do if you want you can cancel the order, I told her that I did not want to cancel I just want the right product, Then she said that she sent an email for this to be fix. I did not believe that was done so I asked to speak with a supervisor, so the supervisor told me that everything will be fine and my order will take a little longer because they now will need to change the color (approximately 3 days more). Today I received an email that my product was shipped, very surprise but more when I found out that was the wrong order. I called immediately and I ask to speak with a supervisor, they told me that they didn’t have anybody available and I asked if I an wait on hold and they told me no, that they will call me back. After an approximately an hour a supervisor call me and told me that my product was sold out, and she is unable to same me what I originally bought and have I in auto delivered. She (Robbie) tried to put all the pieces together and I really appreciate her effort to fix the problem. I am going to wait for her and corporate respond regarding this. Hopefully I can received my product in the next 10 days
I purchased Le Creuset cookware on easy pay. Well $260.00 was charged in FULL. I called Qvc they said we will contact corporate as we can’t fix the mistake. It should be fixed in 72 hours. STILL WAITING
I am absolutely Pi**ed off beyond belief with QVC. I have been a customer for 20 yrs. NEVER missed a payment, EVER! Because my brother is somehow associated with my account, which I’m not sure how that happened as he is in jail, my account is closed until it’s reviewed?!?! I have never heard of such a thing in my life! Because an aquaintance owes you money, you close my account? What the heck are you thinking?!?! You coporate fools need to think this policy over a little closer. Lost a customer forever because of it!!!
this happened to me too and im filing a complaint with the bbb due to this discriminating company and i only ordered a 200.00 gopro go figure
This also just happened to me. My account is in perfect standing both with synchronicity bank and my easy pays I just found out they( QVC )closed
my account due to a bankruptcy over a year ago that was final a year ago before I was ever approved for a Q card and has nothing to do with anything going on now . I don’t know why a company can do something like this because once a bankruptcy is final and you get NEW credit AFTER it is final the new credit it is not associated with it in anyway and they will not even allow me to view my account to even see where my returns are going or anything. It has nothing to do with the bank who holds the Q card it is a QVC thing and I will never purchase anything from them ever . If a company wants to deny you credit because of a past bankruptcy that is one thing but they cannot give you credit and then later say they are closing your account due to a old bankruptcy that had nothing to do with the new credit opened in future. I will never buy one single thing from them
again and I was a good customer. Perfect payments. Ridiculous there are plenty of online retailers this will never be one of them for me ever again
Same exact thing is happening to me!!!! I’ve ordered so many items from QVC and now because a family member owes them money I have had my account closed, no phone call, no email, zero notification. I’ve called corporate atleast 25 times since yesterday and he only person that answers in the “qvc switch board” even after all of this I JUST WANT MY STUFF!!!!!!! Next step is BBB and every social media feed I can find.
Same thing just happened to me. I’m so angry. I have been paying with my own account, not a Qcard. I found out today that they cancelled my order because of my bankruptcy in 2013. I have been ordering almost a year!!!!!!! Also, they did not even call to tell me. This is the most underhanded company and I intend to send many emails voicing my anger. I agree; if they did not wish to do business with me because of my bankruptcy three years ago, that’s fine, but they allowed me to order and pay for over a year then abruptly, with no notice, cancels my order. What a deceptive company. I’ll never order or watch them again and I’ll spread the word to make sure I tell everyone to not do business with QVC.
My order # 96208475. In order to keep up with competitions “management” needs to make “good” decisions verses poor. Special; “new customer”- if we consider as a bread and a repeat client as a butter representing- the growth of a business being success. Now what makes Apple corporation or AMX corp different than other corporations. One simple thing. CUSTOMER EXPERIENCE. If QVC stands for QVC- “Quality, Value, Convenience”; Mike George ought to be ashamed because Mike you fail the 1st thing to understand QVC and QVC’s customer. SHAME ON you sir. I am a new customer who place a simple order to purchase a computer. It took me 6 calls to place the order on Monday. Than on Friday I receive a call from 800-600-2357 ext. 2372 for verification. Can never get a hold of the person. I paid extra fee for a fastest shipment of $25; which I am supposed to receive on Friday. If it was April 1st I would imagine it to find as a joke. However; it is1/8/2016. Your customer service line lacks in problem solving issue and you can not even get a hold of a manger. Mike please call you customer service as a customer and experience it yourself. You must make too much money to forget to pick up a phone and to place your won order. Otherwise; QVC’s stock price could off done much better. I have failed to see quality, and convenience. Also, the amount of time I am spending; I fail to see value. Next time I will try HSN thanks to QVS and Mike George.
QVC is just a bunch of scammers , liars and manipulators! You place an order, they charge your card IMMEDIATELY, but if you CANCEL that order within 10 seconds after ordering it takes them a WEEK before they reverse the charge, THEN, when you call them to complain they blame it on the BANK!!! It is NEVER QVC’s fault – they train their sales people and supers to lie about it and when you get insistent they ”have to hang up because there’s nothing more they can do for you” – the “bull” I just heard today. There IS recourse, folks. Write and complain to the BBB of your area, complain to the Attorney Generals Office of your STATE, complain to the BBB of THEIR area, Pennsylvania, and to the Attorney Generals office to the State of Penn, too. In Illinois you can also complaint to the Illinois Commerce Commission which allows or disallows companies to do business in Illinois. There will be OTHER entities in YOUR state you can contact. Call your Attorney Generals office and ask them to provide you that information! You want something to change? Then you MUST be pro-active in order to GET it changed – to do nothing will not change one thing! Get it?
I have never understood how they can do this. No company charges your account until package ships. This company charges and does not ship for DAYS!!!!!
QVC is the worst company ever! Finger Hut is better then these guys. I am forever discriminated against by association because my mother in law never paid her bill and I lived with her for 2 months so I am deemed unworthy to have a package delivered to my house that I didn’t ever order. My dad ordered for my son and wanted it delivered to my house but they canceled the order 3 times. You would think they would have told me that the first 2 times. No they let me dangle waiting to have the package delivered. I called to see if it was shipped and said “oh, sorry it was canceled by our finance department”. Your you kidding me!
I am trying to find someone at qvc who will help me but though I have called more than once, emailed numerous times and even tried chat but was disconnected before I could respond I have yet to find any help with my concern! One customer service person told me when I asked to speak to a supervisor that it would be a waste of time for me to do so. Really qvc? Is this how you treat people trying to do business with you? Beyond disappointed in entire experience with qvc and would advise anyone thinking of purchading from them NOT TO
Im having the exact same problem. And they keep telling me I need to talk to somebody in the financing department regarding my item but then tell me there’s no way to contact them directly…THEY have to call me. But I have not gotten one single message from them. I have called about 10 times now, done the chat, etc. and am now going on 3 months and cannot get ANYBODY to help me. Have you gotten anywhere? I’m at a total loss on what to do
My mom ordered me a macbook pro and it was not here by Dec.24. Took them a long time to confirmed the order and we payed for holiday shipping. Shipping takes a long time. Told me when I will get my order and that never happened. I WILL NEVER ORDER FROM QVC AGAIN. There customer service is a ton of bs.
QVC is by far the worst bunch of low life modern day crooks and advertise this BS False Advertising saying order up until Wednesday 11:59am and get it before Christmas with premium shipping………………Yeah it’s bunch of CRAP, they took my money of course and yet here it is xmas eve and the ONE FREAKING THING MY BOYS WANTED NEVER CAME AS QVC GUARANTEED IT WOULD and now we have NOTHING !!!! Thanks QVC YOU people should be ashamed to run a business that way. God forbid the CEO actually do something about it, this has been going on for years………I am beyond Pissed but that’s okay Mr CEO Mike, you enjoy your lavish Xmas I’m sure you have everything you could ever need or want. But don’t go lifting a finger for customers that should be your # 1 concern. WAKE UP !!!! DON’T YOU READ THIS STUFF, I would be EMBARRASSED TO BE THE CEO OF QVC ITS A JOKE ! YOUR CUSTOMER SERVICE SUCKS, NASTY MEAN and TALK TO PEOPLE LIKE WERE NOTHING. You go on being a great CEO that you think you are, clearly you are so detached from the day to day operations it’s sad, you clearly have the wrong and or Incompetent Leadership teams when there is tons and tons and tons of NEGATIVE FEEDBACK, step away from your luxury office and start looking at how to make QVC a place people actually talk GOOD about. or do nothing like your doing and collect a check every two weeks. the False Advertising of Guaranteeing before xmas Delivery when my order was placed DAYS AGO and not a DAM THING has been done about it NOTHING!!! Mr CEO? Hello? Can you hear all your Customers Leaving? I hold you PERSONALLY ACCOUNTABLE FOR THE CHRISTMAS YOUR COMPANY HAS RUINED FOR MY TWIN SONS. I SPENT OVER $1,300 for to APPLE WATCHES THAT’S ALL THEY WANTED and with you home Page Shipping PROMISE I gave QVC ONE MORE CHANCE AND YOU BLEW IT AGAIN. I hold you Mr CEO and ALL of your clearly under skilled Senior Leadership, Mid Level Leadership and The folks they manage because this is NOTHING NEW YET NONE OF YOU OVERPAID so called Leaders have done a single thing for the customers QVC has done wrong. Its about time you get off your butts and learn how to run a customer service based company because without customers, guess what? Yeah none of you would have a job. Makes me sick 1300 hundred bucks and QVC cant even send the product out but you had no problem taking my money. In My Opinion It starts at the TOP and that’s the CEO NOT adding ANY Value, In My Opinion, QVC just takes money and advertises these Guaranteed to receive by Christmas to entice more customers and you don’t care if anyone’s xmas is ruined or not, that’s my opinion and I am positive others feel the same way. You make me SICK QVC !!! Will NEVER EVER Buy anything from QVC as long as I live. Thanks for Ruining our Christmas QVC.
I ordered a Canon camera as a TSV on 11/27/2015. It was to be delivered on 12/7/2015. Never arrived. on 12/8/2015 I sent email on their site. no response or even an acknowledgement. Sent another one on 12/10/2015, same thing, no akknowledgement or response. Contacted customer service on 12/11/2015 and talked to michelle and they were going to refund my money within three days, couldnt re-ship because the particular selection was out of stock. On 12/15 I contacted customer service again and talked to Diana and she was going to have supervisor escalate it to Corporate because since merchandise was not received they had to approve it. Said it should be refunded by that afternoon, if not call back and they would take care of it. Not in there. Called 12/16 and called to Donna. They again were supposed to have supervisor escalate to Corporate as urgent. Today is 12/19/2015, no refund and no camera. Fedex said since there has been no updates on tracking since Nov 30 it was too old and to file claim. I am not shipper, so I relayed to to customer service on 12/15/2015 at QVC and were supposed to proceed with claim. Now I am have no camera and no refund and no one gives a damn. This was supposed to be special gift for granddaughter for Christmas and Birthday so she could have it for senior trip. I am so angry with them right now. No one there cares or if they do their hands are tied by lousy management at Corporate.
Do not buy at QVC. Poor customer service from call center to corporate people. Buy at Amazon instead. Better customer service. Bought 2 mattress sets. It was damaged when it arrrived almost a month later. I requested a new one delivered sooner. They say the manufacturer decides when to deliver. I said I am ordering from QVC and the should contact them. They say no. So I returned both mattresses and after mirethan a month I am still waiting for them to puck it up. So again do not shop QVC. You will be sorry!!!!
I just cancelled my order for a Tempurpedic bed that I placed 04/04 with an estimated delivery date of 04/26. QVC said the deliverer would contact me one week before delivery date. When I heard nothing, I called back QVC who claimed deliverer tried unsuccessfully to reach me—which I knew was not true. So I called deliverer myself and was told no one had tried to call me because QVC had not even shipped them the bed yet so there was nothing to call me about!—almost 3 weeks after I placed the order! I called back QVC and was told the matter would be “referred to Corporate and someone would call me back in 24 hours”. Twenty-four hours came and went–no phone call. So I called QVC once again and this time had the misfortune of speaking to a rude, condescending beast of a customer service rep who proceeded to tell me MY information was all incorrect–including even the date I placed the order! She was so unpleasant that I demanded to speak to her supervisor and she “stone-walled” me and said none were available, so I told her just to cancel my order. After reading all these on-line reviews about substandard merchandise being shipped and the unresponsive/unfair return policies, I am glad I cancelled my order. I should have read the reviews first, but I have learned my lesson and will never buy from QVC again.
How is it that I ordered some on the 11th of December says it will get here the 18th and the 22nd but now is not sent they say corporal have a woman having contact me or nothing so what’s going on you know you got my money
We will NEVER order from QVC again, placed an order on the 13th, charged my credit card, gave me an authorization number, emailed me verification. We called today to find out the status of our order, because it was due to be here tomorrow. They first said no it will be the day after Christmas before it would arrive, then when we asked to pay an extra charge for a quicker delivery, they then told us it was now suddenly out of stock? They said their vendor, just notified them this morning, it’s the 17th, you took my order and my money on the 13th? I guess promises and contracts mean nothing to QVC, we will take our business elsewhere!
I placed an order on 12/11/15 and was supposed to get it at 12/14/15. It is now 12/16/16. I called customer service numerous times and they said it was still in process. When I finally got to another representative they told me corporate office left a message and emailed to verify my shipping information, which I have not received neither phone call nor email. I was told today that I would receive and email from corporate for verification.
I am having the same problem. Looks like my children will not be getting their “big” Christmas gift on Christmas this year. I have not heard a thing back. One CSR told me she would send a new number and the next CSR told me, no the previous CSR did nothing. Order still processing. Ridiculous!
I’m having the same issue. I called 484-701-1000 but I need an extension to speak with someone. Does anyone have the extension to someone in finance?
Never order anything Seasonal from QVC you will never get it! Bought a 7.5′ Christmas tree from them a month ago and got a Coffee maker in the mail instead. When i called the day i got it to return in the tree i orginally order was now out of stock. they then Guaranteed me the same tree only in 9′ instead and still waiting too this day for it. Keep getting told its in process and then the next day its on backorder over and over. I go to look at the process on it today and it says my order is canceled with no notice to me whatsoever. Needless to say this tree has been paid for for over a month and nothing to show for it and No supervisor or anyone from Corporate will call me back!!! Very Upset Customer and Strongly Thinking of NEVER ordering from QVC again!!!
I recently ordered a camera from QVC and decided to return it. I have a tracking number and can see that it was delivered on 10 December back to QVC but when I call they state that they are not tracking any return at all. I have tried to call numerous times and was on hold for over an hour and then they hung up on me. I am only giving them until tomorrow to contact me to explain what is going on with my order. I can’t believe how they don’t have the ability to track their returns even though I got the information off of their own website.
I ordered an item in July as a TSV. it was 209.00 GUARANTEED to be lowest price for the rest of the year. Not true. It is now 149.00. Contacted QVC via email, no response. My fiance ordered one also and sent email and was refunded the 60.00 overcharge. I sent another reply and recieved msg stating that it was over 30 days and they could not adjust the price. Contacted Customer Service and spoke to a rep and after placing me on hold for over 5 minutes came back and stated policy is if over thirty days they cannot adjust price. Told them that was ridiculous because guaranteed lowest price means nothing cause after 30 days they can lower price and they can get by with false advertising. Told rep I would just turn it over to States Attorney General and he could go after them for false advertising. I buy a lot of stuff from qvc and never had problems like this before.
QVC is the worst. I ordered 2 tablets from them and indicated I was paying by money order. My brother sent in the M.O. because he was purchasing them for my son for Christmas. I received an email today stating that per corporate my order and accout was cancelled due to a bankruptcy. What the hell does that have to do with anything. I’m not asking for credit…I’m paying cash!!! Horrible customer service. HSN for me and my family from now on!
I have closed my Q card today and will no longer do business with QVC. I was checking my balance today and saw that the bank which issues your Q card lowered my credit limit and in doing so makes my card appear maxed out on my credit report. I have had this card for about 4 years and was turned down for an increase every time I asked but they have no problem lowering my credit limit. There are way too many options out here in 2015 so as consumers we can be more selective about who we do business with and where we spend our money. My very first purchase from QVC was a television which I needed for a gift so I thank you for making that possible. Other than that it has been a nightmare dealing with your credit card issuer. I look forward to 2016 without the dead weight of your Q card.
the shipping is horrible my order was suppose to be here on the 17th it is now the 19th and still aint shipped and was a birthday present qvc needs to communicate better with there vendors and also get a better shipping procedure if it is coming from the vendors because they take there time and act like they could careless
I ordered a Sure Fit furniture cover for my recliner and loveseat and my couch but the couch was out of stock and am wondering if/when you will be bringing the couch covers back. The product number is H205083 in brown. The cover is deluxe waterproof non skid furniture cover. I really love the loveseat one and have called Sure Fit and they told me to contact you because this was a special made deal they did with your company! I will call you guys often to see if you have brought them back-I hope you will consider having them back again I am sure I am not the only one that wants to purchase a cover! Thanks from a loyal customer!!! Pam
Please help us, we are seniors on a fixed income, We bought aBethlehem pre lit tree about three years ago. It has a five year warranty. The first Christmas it worked fine with the exception the lights were to bright, they are led lights. The second year the middle section didn’t work, the tree is in three parts. This year we took it out early to see what we could do. Now just the bottom section works. New fuses were sent to us they didn’t do anything. In talking with Bethlehem they said ship it back to them , they didn’t say how we could do this, its a six and half foot tree. Plus it would cost 70.00 to ship. The tree cost with shipping and tax. 290.00. the warranty also states you could send a carrier to pick it up. We also said give us back at least half the money, then we’ll be able to buy a new one. They wanted nothing to do with any of the suggestions, we can’t afford to send it back at more money. Please help us, this is my first problem with QVC and over the years we have spent hundreds of dollars.
I have a love hate relationship with qvc. Mostly love because I have received some of my most treasured Jewelry.I am a collector.In the last month I have purchased items ranging from 30 dollars to 1,800. I order at least 10 items a month. the problem is that out ot those 12 or so items in the last month.6 were defective.prior to wearing missing stone in a 950$ ring.fixed by my Jewler.bracelet stones fell out first hour I wore it.Judith Ripka garnet bracelet,,,flaw in clasp…fell off.Thread earrings I returned one was backwards.Sent back….waited….only to get back the same earrings with the same flaw.My local jeweler is wondering why I keep ordering things that he has to fix.Please look at my history.I am very disappointed that I have to return the same earrings I sent back and asked for an exchange….what I got was a second defective pair to send back.If I don’t hear back or get this resolved I will no longer purchase from qvc.The easy pay is tempting but not if the quality and customer service is unwilling to correct mistakes that are to no fault of the customer paying money.I would like a responce or I will no longer recommend or purchase.
My number is 541-921**** Ryunkin…..forgot to leave contact info.
Please don’t have the hosts, while on air, ask someone off camera to order what they are showing. Its a sales attempt at thinking customers will buy if the host wants it when in fact the hosts can order before or after program or buy right there. It really sounds ridiculous when they yell for someone to order for them.
sirsi bought a dell computer it has not worked right since I got it I spent Tuesday on phon and computer I was on premear support from 8 am till 3 pm I talked to anthoney and Joshua they finell told me they cant fix it icalled dell the lady told me I would have to pay for them to fix it I just bought the compute7 7 2015 u tell me no warrenty I paid 549,96 I just made my 3 payment they know its not working custermer service was rude I told I did not want to return I just wantsd dell to fix she just keept saying rules is rulesi cant down load anything windows 10 cant even down laad up dates to windows 8 I was told I have a computer that it is out dat and cant I been with qvc since they wrere cvn but being a loyle custermer don’t matter and as for as returing stuff then qvc quit having youre hoste if u don’t love it reture it we are elderly we live on ss u lost a custermer
I have had the worst experience for several months in regards to QVC, I placed an order for a Philosophy bundle the rep asked if I would like a Q card? yes I said and it ‘s been all downhill from there. Never received the product, my Q card, statements, nothing but yet i’ve had to pay for everything since i’ve been taken to collections now. I have requested statements, replacement Q card, replacement product… I got nothing but a 3rd party collection agency collecting money. I WILL NOT use QVC for anything and will continue to to preach the horrible service I have received until something is rectified.
I just posted a message about the Dell computer that I purchased recently. While reading the information above I found out what happened to your “Quality, Value, Convenience” You were acquired by Comcast. That says it all.
I purchased a Dell computer early July. It has not worked properly since. I keep getting an error message that says “Faulty hardware, corrupted page.” When I googled searched the error it says “It may occur due to incorrectly configured old or corrupted device drivers.”
QVC refused to take it back or exchange it for me. So I guess I’m stuck with a $650 computer that doesn’t work.
BUYER BEWARE. I guess QVC no longer stands for Quality Value and Convenience?
Very rude and unprofessional customer service. Will never order from this company again. And I advise others to do the same.
I have a order it was a advanced order that i made on july 14th and the ship date was august 26th and qvc has been giving me the run around for almost a week now every day they act like they don’t know anything including the supervisor and this is absolutely unacceptable my product after almost a week is still saying in process which is ridiculous first i heard you will know something within 24 hours then the next day then maybe the weekend then for sure by Monday but still nothing and now it’s almost Tuesday afternoon and still nobody’s helping me from customer service at all and this is absolutely the worst customer service place i have ever seen in all the years i have dealt with different companies so can someone please get back to me at 443 943 ****
Yes my name is Steve and I’m a first time QVC shopping in my complaint is that I ordered a computer from one of your shows I was told that it would be here by March 2nd or March 2nd and did not get here so I called and I was told to contact the FedEx company I contacted the FedEx company and I was told that it was still in China but it would be here by today which is March 7th ok up on that today I did not get my computer so I called back come to find out they said that y’all have gave them the wrong address and it was on its way back to China when I called all I was told that yes it was on this way back the child did not know why so I was told that the computer that I had ordered has sold out and you had no more of them so I would have to pick another computer and start all over again after taking my payment promising me that I would have my computer by a certain date this is totally unacceptable and I do not appreciate the pain and time I’ve wasted trying to wait on a computer that looks like I never will get Sincerely Yours Stevie
I am a huge QVC shopper (in my opinion.) I have several Susan Graver pieces. Lately I can hardly watch her shows. She talks non-stop, even talks over the host of the show. I don’t know if she is talking more or if I am becoming crabbier! Someone needs to mention this to this, seemingly, nice lady!
“Superior Customer Service” as stated in the CEO message to QVC customers would have remedied a problem with a recent order from QVC.
The online order system was slow in responding to entries and caused a duplicate order to be submitted erroneously at 7:30 pm. Upon receipt of two duplicate order confirmations opened by 8:00 am the next morning, I immediately called customer service to cancel one of the orders. The representative and a supervisor were unable to assist. Although polite, they informed me the “system” could not cancel one of the orders, nor could they work outside of the “system” and cancel one of the orders. Very disappointed with this level of service.
Obviously, I will have to receive both packages, fill out the return paperwork for one order, take it to the post office, and monitor my credit card charges for the next month.
I am not happy that I have to undertake these activities. My problem should have been easily resolved.
Be careful with using QVCs online payment services.
I was treated rudely and the cust SCSI rep REFUSED to let me speak with a supervisor re REFUND.
Calling corporate will no longer use QVC
It seems speaking to people about Temptations at QVC falls on deaf ears. I have asked for numerous times to bring back yellow as a staple color for Temptations. I have personally contacted the Temptations company about it but they said the QVC dictates the colors they carry. I have collected the yellow and now have no recourse to be able to purchase additional product because QVC refuses to hear or listen to customer requests. I think it is a sad state of affairs when all the basic colors that were carried are no longer available keeping customers from completing their collections. I have contacted the corporate office before and of course to no avail do you receive a decent answer. I feel sorry that Temptations is dictated by QVC what color product they can carry and not take care of all loyal customers.
QVC has great products…and the worst delivery times of any online retailer. A week and half is not uncommon for delivery. Perhaps you could talk to the people at HSN, Walmart, Target, Bead &Bath and on and on. They seem to care more that the products reach their
customers. Thanks for encouraging shoppers to price compare. Luckily many stores will price match!
i bought two air conditioners from you i hurt my back due to delivery that qvc contracts with ups and they said they were not responsible for me to call the delivery carrier. Now if shipping and handling is free i should expect your company to make sure if anything goes wrong with delivery that you would step up to the plate. no i was brushed off from your customer serivce person.
Now today i just opened the air conditioner i bought and read the instruction manual and it says i have to empty the drip pan. When i ordered it from qvc your people on the television kept saying there are two hoses now and that you NEVER have to bother with drip pans again. Now reading the manual under troubleshooting it says there is one and if the air conditioner shuts down you have to empty the drip tray. I want to know what is true. If there is a drip tray for me to empty that is false advertising and i will notify the better buisness bureau. I could have ordered something else like mitsubishi air conditioners, or just order a regular air conditioner. I would like a response from you asap. If this is true that i have to empty tray pan i want instructions on returning item. I also am not expected to pay a shipping fee since i was told false information. I hope this is not true on the drip pan.
Order Number: 4595167973 Item: H365768 This is my first time ever ordering anything from QVC and it is for a portable air conditioner, I live in the state of GA. It is over 100 degrees here and we have no air conditioner in the home, I have blood clots on my lungs 3 children, this product literally means the difference between life and death for us down here. I submitted my order on the 23rd, I was told multiple times that my payment method of American Express was accepted and in good standing, I see where the amount for the first payment for Easy Pay was withdrawn from my account, then I receive a call this afternoon after already speaking to another agent that told me my order will be shipped out sometime today and advised my payment method was not accepted and I had to use a major credit card or debit card, my American Express is attached to my Checking Account and I really need this air conditioner. This is not a luxury item, this is a product of necessity. What can be done to make this right? I am a human being and my payment method appears to be sufficient for HSN. I called them after all of this and they advised me they would gladly accept my payment method. I need someone to help me and treat me as if I was someone they loved or cared for living in dangerous heat conditions.
I have an invention that is going into production in September 2015. My question is how can I present it for review then for sale on QVC?
Reginald Houston
Today I tried to order the Today’s Special, a set of reader glasses, strength 3.0. I was told they could not be shipped to New York State. When I called again I was told it is a New York State Law that those are considered prescription glasses and cannot be shipped here. I have never heard of such a thing. Why do you offer a Today’s Special that is not available to everyone? I could order 2.5 strength and those could be shipped to me. However, my eye doctor said I need 3.0. 2.5 just are not strong enough. The last rep I talked to said “we will not break the law. thank you.” Well, then, don’t offer them as Today’s Special. She did say I could have them sent to somebody in another state and they could ship them to me. I do not know anyone in another state. I realize I am only one of millions of QVC customers but you are discriminating by not offering these glasses in New York State. I am a good customer and have spent thousands of dollars at QVC. Please, when you offer a Today’s Special in the future, do not offer it unless it is available to EVERYONE.
Each state has laws barring some products.
I live in CA. And CA will not allow any products with Mercury.
So I Can’t order Valerie Hills products that have mercury.
As for reading glasses, I got some nice ones from HSN.
I know people have attitude against HSN~ that’s plain
silly.
I can’t watch Q anymore thanks to Mizrachi’s having
models use sun glasses. Other lines also do this.
Have seen models in pajamas with sunglasses.
And disgusting to me is models walking around in
brassieres from Breezies. Embarrassing to my
grandsons.
Finally~ women in pants all the time is gross and wearing
curtains for shirts. Plain ugly
i would like to reach the interior design/set design dept. of qvc. those that design the sets-pick the flooring-furniture-walls. yesterday june 9, 2015 on the denim n co. am(10
;50 chicago time) i saw the grey pattern floor i have been looking for –it is similar to my 20yr old floor that i seek to replace. i should like to contact the set/interior design dept to get further info.
thanks judy
I am a Detective with the Union County Georgia Sheriff’s Office. I have attempted for the past two weeks to get someone from QVC to contact me in reference to an Identity Fraud case that I am working, which involved items fraudulently purchased from QVC. If someone could please contact me it would be most helpful. I have called multiple times and left multiple messages and have not received a call back. I can be reached through my email or by contacting the Sheriff’s Office at 706-439-6066.
On April 20th, 2015, I called Customer Service about a delivery mistake. I actually dreaded the call because it was complicated and sometimes customer service is simply not interested.
“Valencia” was the representative who helped me and I do mean helped me. She was understanding. patient, and intelligent. I appreciated her very much and wanted you to know this about my experience.
I really don’t know if the problem will be satisfied until my Visa statement arrives. However, I was pleased with my dialogue with Valencia and have no reason to think this matter won’t be settled favorably.
Find out where she is and give her a compliment. These reps are your first line to the customer. Believe it or not, they are important to the success of your company. Remember you didn’t always have the prestigious position you have now. Anne-Marie Hoyle
I think this is worth noting for anyone that sends anything back using the QVC label and packaging. I happen to notice that on your label it says $6.95 to be deducted from refund. So I looked and the original shipping was $6.00. I am returning (1) item why would it be more. Ah the plot thickens so I got on line and did a CHAT session to ask. Not only are you getting charged the $6.95 you will get charged whatever the cost of shipping it back is. So in my case the original purchase to be returned cost was $19.95 now you have to add the $6.95 and let’s say another $3.00. so $9.95 are you kidding me? That’s half of what the original purchase was. I suggest you watch this on your returns.
I agree very sneaky indeed To above commenter.My problem is a little more complicated.I have been a member since 1998.I have an EXCELLENT standing with the company and have easily spent over 30,000.00 the bed alone I bought cost 5,000.00 adj.temp sleep number bed.With that said My husband bought a sealy bed for my daughter in October.made the first payment and put it on flex pay 4 payments at 99.36.In January my husband was hospitalized he had to be rushed in for open heart surgery and was in the hosp.for 2 weeks and then rehab.He is self employed until this date has not returned to work as per the surgeon.The bank suggested my husband up date his cards since he was in the hosp.Not remembering QVC.Everyone called us or wrote to us and we updated with the other merchants..Everyone but Qvc.Mind you I am a member since 1998.Not one employee called or notified us until march.I called today and found out I was placed with collections.99.00. Flex pay?I called in March placed an order provicta bread….customer service said nothing..I placed the order no block no warning.Received my order.No problems until TODAY.I called cust service spoke to Monique in Texas who was more interested in getting off the phone than solving the issue.What has me floored I was on the phone with Julia in the Presidents office its a joke she refuses to let me get a message to himthe CEO she informs me he appointed 5 people to act on his behalf.I told her thats not a transparent CEO who values his customers.I have been a loyal customer since 1998 and Julia who represents the Ceo states to me not Once but several times.They dont look at that they dont have time to look at your membership history.Nor do they have time to make phone calls to their beloved customers that they say they value… (sure)???? I was shocked to know that an employee at QVC is paid to talk and treat a customer with my long history of ordering in such a dysfunctional way.Then to tell me after 3 months we have the right to put you in collections I said Miss that isnt right you did not reach out and contact me about your difficulties with the payment.Of course I would have gladly updated the records.My husband almost died.we were very behind with everything.This doesnt give the right to Qvc to prematurely place a customer who has given QVC so much BUSINESS.Does it make economic sense to sever the business customer relationship on one hiccup.Oh she would argue she is justified she wants the money.I have no.problem I am insulted that you would not text…email….call me to tell me there was a potential problem with my husbands credit card that you needed the new card number? Before you ship a long time customer to Collections.I told her I will give you the new card take me out of collections I will pay you directly.She said no I wont do that.She said you have to call me every month with the 99.00 payment said I want to speak to the Ceo she refused.I told her I was calling the Bbb…and consumer affairs for poor handling of my account.She said than the CEO will ans. That.Nothing else.These were Julias words.Just so all you QVC cust.are aware that CEO does not care about you or the length of your loyalty.Julia said we dont look at that.What happened to the days of Good Business like Zappos or Amazon when the CEO cares about feed back…. when he cares that a CUSTOMER says to his assistant I am sorry but after the way you treated me prematurely placing me in collections not contacring Speaking to me in a condescending manner I have no choice but to end any further business with you QVC…I will never order from you again I will take my business to HSN and Shop HQ. When the employee ans. you with “Is there ANYTHING else I can help you with” You know they don’t give a damn about you, just your money.They dont care if they insult you….they feel they are so huge my little amount I spend wont MATTER? Wrong the customers you insult, wrong and treat poorly Are the same ones you will meet on the way down.QVC you dont have a guarantee for the future….Nobody does.What makes me laugh….QVC sends me emails “Because you a are valued customer” check this out !Or tune in at this time..so on….When I told Julie that, she said Oh that? Ha! Thats computer generated. Wow….what a way to talk to a CUSTOMER.Maybe some of the profits QVC makes they should invest it in coaching and development. Shame on you QVC..
Shame on you QVC CEO Mr Mike George your too big…your too busy to ACTUALLY speak to a CUSTOMER or two or take time to personally care.You instruct your executives to do nothing for 6 months just listen. IS THAT WHAT HAPPENED TODAY.WELL I MAILED MY CHECK FOR PAYMENT Today But I will no longer give business to someone who does not have the courtesy of time.
I always paid to return a item to QVC. Most of the time, it was much less expensive than the $6.95. If the item was heavy, I used the pre-paid label.
I think QCV has the flat $6.95 because if you return a bracelet, QVC makes money: if you return a vacuum cleaner, you make money. It probably works that way.
I just recently signed up for QVC. After my second order I find out my account has been locked/closed because someone who previously lived at this address did not pay or something along those lines. I have been charged for the item I ordered, but obviously I wont be getting it. I have had no luck in getting anyone to tell me when the amount will be refunded and have no proof the order was canceled, as I can not access my account. I think this is bs, how can they do business like this. I know have to cancel my credit card and wait for a new one to come.
I ordered an HP laptop in November 2014. My purchase was based on the information I got from your TV commercial which clearly stated for the Xmas they bundle my laptop to include office 365 along with several other apps. I copied and entered the product number in my ordered and expected my laptop which arrived. It arrived late from some Eastern country. I had to develop a curriculum and use of a laptop from work and did not use my new one right away so I did not notice 365 was not included. when I did I tried to get satisfaction by e-mailed twice and got no response. Finally I called (2/28/15) and got Monique who was argumentative. She was more interested in giving me a tutorial on your policies than correcting the problem. She all be told me that I was lying and the actors did not mention 365 as part of the bundle by saying when “QVC discover error they send out claimer to correct.” If no one complains how do you know and error was made. I told her since I based my ordered on the product number given at the end of the commercial and what your actors said during the commercials and not my miss reading specs, that I should get 365. I wasn’t the one who miss advertised. The argument continued and I ended by unsubscribing your ads. I am still contending that it was your actors that made the error (I copied the correct product number) and advertised a unit that did not included 365 and said it did. (not my fault). As I asked Monique is this kind of response of not correcting an error worth my not ever my ordering from you again? Her actions (silence) said it all. I am sorry that no one was willing to positively solve a ($79.00-$114.00) situation but rater lose a customer and possible bad publicity is bad service.
I ordered a tv the money was already taken out. QVC said I’m suppose to get a call from corporate and that was 2 days ago. Is QVC a scam: order number 4566600258. I had an expected delivery date and that was for the 25th of Feb
I won in your last Project Runway contest..a gift card.
I never received a confirmation, heard nothing.
I e-mailed customer service and was told they knew nothing about any contest, it must of been sponsered by someone other than QVC.
( it states QVC on the contest and in the rules)
I have been given a complete run-around and basically made to feel like I am either a liar or I just made this up…has been nothing but complete and total frustration. I cannot believe QVC just simply denies they even had this contest..I even shared the link to it on their page. People need to be made aware of a company that would do this..
I ordered a Temptation adaptable set that from the presentation on the show it was supposed to come with lids. Well it didn’t come with lids. I called Temptations they said it didn’t come with lids I also sent an email to QVC and they never responded to my email. I made a comment or a review on the website which Was said was not an acceptable review . It wasn’t critical as I like the piece it just didn’t come with the lids. So I’m so I’m a little taken back by your response. And I think if you dont get better customer service I may have to start shopping with HSN instead of QVC.
in may of 2013 I ordered a dell laptop. with it came a 4 years tech support. I am having a problem and need some support. when I called the number given for tech support with my order (1-855-2348357) it does not work. there are no techs that come on. I called customer service and was told this is the number. I am not an idiot and I know how to dial a phone. the number does not give any tech support. the customer service person could not help me any further. now I am stuck with a computer and no one to help me with it.what happened to the 4 years of tech support I was suppose to get. how can qvc, who I always trusted and have been a customer since before you were qvc., have let me down. I don’t think I will be dealing with you any longer, you have disappointed me very much.
My mom has been a loyal viewer and shopper of QVC for many, many years. Quite a few years ago her acct with them was left unpaid as they had to file for bankruptcy. This was a long time ago. It was only a couple hundred dollars. My mom couldn’t pay it because she was in the hospital. She spent almost an entire year there after a transplant. Now if she calls QVC to place an order, that she’s trying to pay for with gift cards she was given they won’t even let her place the order. Absolutely ridiculous. She’s not trying to use credit, the orders would be paid in full with gift cards that I paid for already for her. Had they not been ruined by medical bills her acct wouldn’t have gone unpaid. I certainly won’t order or buy gift cards from QVC again if you give people a hard time when they try to use them.
I am happy to see I am not the only person who has been completely screwed by QVC. The customer servicebis absolutely terrible and a bunch of liars. They should record the conversations these people have with customers! I ordered my hisband an xbox one on the 20th of January. QVC was quick to take my payment as they took it out immediately. I had ordered with them in the past but had moved and had a new address from the previous times I ordered. Apparently that completely stumped them and they did not even ship or process myborder because they were unsure what the correct address was. So instead of the logical thing to do by calling me to verify my address they never contacted me. I should also mention that this was a birthday gift for my husband before he leaves on a 6 month deployment (he is in the Navy) and was supposed to be delivered the 28th his birthday and the estimated delivery date QVC gave me. So naturally when my item did not come that day and made for a terrible birthday for my husband I called them the 30th inquiring where my order was they claimed that they couldn’t verify my address so my order wasn’t even processed! I was upset so the customer service representative said she would have my item overnighted with UPS and I would get in next day. So then 2 days pass and again no xbox. So I call again. This time I am told that they have no odea why someone would say that because that has to go through the corporate office and it takes 72 hours to contact them! After I was very upset he said he would have corporate contact me the next day. Well that was today. I waited for their call and got sick of waiting so I called again. I got to a supervisor after explaining my story and she said she had no idea why I was told that corporate would contact me because they do not do that. She then said the order is processed today. So I asked when I would recieve my order and she gave my an estimated delivery date on Feb 9th! 13 days after my initial delivery date estimate and 20 days after I placed the order! Not to mention way past my husbands birthday and by the time it comes my husband will be sailing on a naval ship to the middle east for 6 months! I mentioned that had I known this would be such a circus I would have cancelled my order and bought it from someone else amd the woman immediately cancelled my order which I did not ask her to do. So I had to call back and tell them not to cancel my order! They do not even try to keep their customers or make them happy. They said they could not expedite my order, could not reimburse my shipping payment, and that there was nothing they could do. Even when I said I would NEVER recommend QVC to anyone or order with them again they simply said okay. Wow! I would be doing everything to make my customers happy and coming back if I were them! So needless to say I am very unhappy, will never order with them again, and will never recommend them to anyone. They clearly also have no respect for the U.S. Military or their customers! I will be looking into a class action law suit against QVC so if anyone has experienced something similar to this please reply so that we can get what we deserve for how they treat people who give them a lot of money! QVC is a nightmare!
Customer Service is appalling.
On 12/31/14, I placed an order on QVC.com for a purple Dyson DC65 Animal Ball Upright vacuum with 7 attachments. It was paid in full with a Chase VISA credit card in the amount of $529.70
On Thursday, 1/8/15, I received a package from QVC that contained a red Dyson DC25 vacuum. The vacuum was taken out of the package, placed together, and used by myself and my father to clean the living room. We then realized it was the incorrect product upon noticing that the vacuum was not purple. This was further established as the wrong item through the comparison of the model number on the box and the model number on the packing slip. Upon this realization, I reached out to a customer service representative, named Steve, who stated that the item was in fact the incorrect product. He checked his computer and proclaimed that there were over 6,000 of the DC65 in stock and there would be no problem rectifying the issue. I explained to Steve how I had used the vacuum, and he said that it still was not a problem since it was QVC’s fault for sending the wrong item. Steve set up a UPS pick-up, and on Friday, 1/9/15, the red Dyson DC25 vacuum was sent back to QVC.
After approximately 2 weeks, I noticed that I had not received a confirmation email in regards to the returned product. Also, I could not find the returned item in my account section of the QVC website. I sent an email questioning this through the QVC website, and was promptly replied to. A representative, named Krys, emailed me stating that the order had arrived but the item was being sent back to me because ‘it was an old, dirty one, not one that would have been sent from QVC.’ I expressed confusion and concern, inquiring how that could be possible. Krys’s response was incredibly insulting. She stated that the warehouse noted the vacuum being ‘very dirty, and old vacuum of a different brand. It was not a new item, nor something used only a couple times.’
This email prompted me to call the QVC customer service, and I spoke to Sonja. Sonja filed a claim on my behalf, and told me to wait for a reply.
The next day (1/23/15) another representative named Debbie called my home phone and was argumentative over which vacuum was originally sent to me. She could not believe that the red Dyson DC25 was sent in place of the purple DC65. She disputed the quality of the product when I received it, the box it was shipped in, and was insistent on the fact that QVC did not sell the red Dyson DC25. Debbie reported that the warehouse workers were adamant that the purple DC65 was sent to me because ‘they know everything in their inventory’. However, as we were speaking over the phone, I began searching for the red DC25 on the QVC website. Within moments I was able to find that specific vacuum model. The QVC model number for the red DC25 is V33190. After proving to Debbie and the warehouse individual that the DC25 vacuum is sold by QVC, and that they’re entire basis of refusing my return was wrong, Debbie suggested that she would investigate further and call me back.
Twenty minutes later, Debbie called my home phone and offered to exchange the wrong vacuum with the originally purchased purple Dyson DC65. However, because of how I had felt ridiculed, and the atrocious way in which the customer service department had handled the issue, I asked for a refund instead of an exchange. Debbie aggressively replied “my manager didn’t even want to do an exchange for you. So if you want a refund you’ll need to go through your credit card company for your money back.”
Debbie called my home, again, on 1/26/15. She stated that she needed the red Dyson DC25’s serial number to give to the warehouse in order to verify that the vacuum was one that QVC sells. She informed me to take it out of the box and look under the dust flap. I found the number and gave it to her (AG8-US-FKR6136A). I did not need to take the vacuum out of the box, as the serial number was on a sticker on the top of the DYSON box. Let it be noted that UPS had delivered the returned red Dyson DC25 not more than 20 minutes before the call. Since I had already received an email with the return label, I wasn’t going to open the box at all. Only print out the label, and immediately put it on the front step for another pick-up.
Debbie called back later and advised me that she was having trouble obtaining the verification from the manufacturer. Debbie then suggested that before I send the vacuum back that I clean it thoroughly.
I took it upon myself to investigate the serial number, and called the Dyson customer service. I spoke to a woman named Leslie (ext. 280) and she verified that the serial number belongs to a red Dyson DC25 and that model of Dyson is, in fact, sold exclusively by QVC.
At this point, QVC is still denying my refund even though it has been proven that their reason for denying the return is wrong.
I’m at a total loss for words. Absolutely shocked and disgusted by the lack of customer service I recieved. And it’s a shame. I loved QVC. But this experience is almost unforgivable. I purchased a Sony ps4 glacier white bundle on easy pay. Hoping to give it to my brother as a birthday gift. The money was taken out of my account. But my order said “contact cs”. I called qvc and asked what that meant. The customer service rep told me that I had issues with my card information. Which was weird because I was charged. I contacted my bank anyway. My bank told me that qvc had my money on hold. Which was fine. So I called customer service again. And explained what my bank had told me. I was told to wait for a letter. A LETTER. What century are we in? I refused to wait for owl express to bring me my scroll. I mean seriously?? So I called customer service again and demanded a phone call. I was told to wait for a corporate customer service rep to call me back. No one ever called me back. At this point I waited almost 3 weeks. So I called corporate again. Very frustrated at this point. And was completely dismissed. I was told I had to wait for a phone call so that my easy pay would not be disrupted. So I waited. Still nothing. Later that day, I tried to log on to my account. I couldn’t log in. So I called customer service. They told me my account had been blocked and my order had been canceled. Then they accused me of writing fraudulent checks in 2010. I never write checks. I only pay with cash or debit. And was never late or missed any of my easy payments. At this point I lost it. I lost sleep over this. And even broke down in tears. I had to call my bank to make sure I was not a victim of identity theft. All I wanted to do was buy a gift for my brother. And all I got was bullied by customer service reps and accused of being a thief. When the real thief is you QVC. You charged my card. Held my money hostage for three weeks. Cancelled my order. And gave me the worst/strangest customer service I have ever experienced in my entire life.
I experienced the exact same thing with my recent xbox one order! This is such crap. I am going to be filling a class action law suit if you would like to join since we experienced similar situations!
It really was almost an identical sittuation. I moved and changed my address too. I was furious to say the least. But it was a blessing in disguise. I purchased the same exact thing for $200 less on Amazon. This company won’t last long if they continue to treat people like this. I don’t want to waste anymore of my precious life and time with this miserable company. They missed out on a $600 sale. I’m never ever shopping QVC ever again.
I’m sorry you went through the same BS Ashleigh.
How distrubing to see in the 21st century this is being said on tv. Those 2 women need to be Ashamed of themselves & You as a company need to be as well. People from all walks of life have the same hair. What sad thing to see.
I am very upset at a video that I just watched on your network. In the video the two female Caucasian women hosting made some very disrespectful comments about the African American Models hair. They are there to promote the sell of a bag not to talk about her hair. They owe her an apology and should be told to keep their personal opinion to themselves. The model on the other hand stayed professional and did a great job.
Very disappointed in QVC!!!!!! First time customer…AND THE LAST!!!!!! Ordered a LaZ Boy chair at the beginning of January. Received the wrong char. After getting run around by Customer Service on the chat and on the phone, I was told a replacement was being sent out and someone would pick up the wrong chair. Received the new chair, open the box and lo and behold….it is the wrong chair again!!!!! After calling Customer Service again, I was told the correct chair would be hand picked and re-sent. In addition, I was told a 10% refund would be placed back on my credit card. Call a week later to find out what happened to my refund and was told they can’t put a refund for that kind of problem and I have a QVC credit. Which I will never use because I will NEVER order from there again. Have been trying to contact the corporate office for 3 days. All I get is voicemail saying someone will call me back….haven’t heard from anyone yet……..VERY UNSATISFIED CUSTOMER!!!!!!!!!!!
Anyone who wants to join me in a class action suit please contact me at ***@aol.com….the attorneys are the BIG TOBACCO attys that will file it. Watch QVC stock plummet as for anything I do not receive credit I will dispute it!
I am going to file a class action suit against QVC within the next month. I was told that notwithstanding the holiday return policy the three UNUSED items, returned on 12/29 would not be “returned” and are being returned to me because I did not write HOLIDAY RETURN which has never been required nor does it say anything like that on the invoice on either side or even on the net in the holiday `return policy. I asked one csr if I could record her answer & she said yes as it is illegal to record without consent . After emailing , calling etc they finally said they would return the 3 items (total $102) & I could return them & they would overwrite it which is insane but what could I doo it was already being done.I also had already sent 3 more pkgs back , some items bought for myself in the last couple weeks that made me break out! Also I tried to cancel the mini Ipad & Fitbie b/c my Mom said she is not that technologically savvy to use them. Yesterday a supervisor told me that the REAL reason was in the last 18 months I returned more than I kept which is true b/c the quality has been horrendous. Over 29 years I have spent at least 100k, I used to buy clothing, GOKD necklaces, bracelets, rings now the jewelry is garbage. I keep trying, hoping wanting to love something OR I will buy one thing and it is beautiful go back to get other colors & they are awful. Either color or size is way off. Is it MY fault that their quality control is in the toilet. I will not buy anything from them ever again but & have spent a FORTUNE in S& H, This is not convenient & expensive on top of it! However since I have the best attorneys on my team and a Mom that can get this published I need to put it pur there. My Mom used to work with the former Pres od HSN who is now the CEO/PRES pf Chicos,White House/Black Market, Soma & Boston Proper & if you return anything to HSN you are credited within TWO days. No wonder Patty Reilly left & now Lisa Robertson too! The other day , on shark tank, a couple had a product & said they sell for $19 but they have a deal with QVC wherein they only receive $2 for each $19 unit. Lori Grenier almost fell off her seat & looked duly embarrassed. Anyone wanting to join in the class action please contact me at ****@aol.com.
I wish this site would not block your email addy I would love to join you in a class action suit against QVC and their bogus holiday return policy. I am experiencing issues of the same kind after purchasing items that were never used during their special Christmas program in August guaranteeing returns until January 31, 2015. WRONG!!!! Now they are threatening my good credit and continually giving me the run around in standing by their advertising. Truth in advertising NOT! More bait and switch and I used to enjoy shopping with them NEVER AGAIN!
all you have to do is spell it out
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I purchased 2 LG tracfone prepaid android 4.5 touchscreen w/1200 minutes telephone on Dec. 17, 2014. They both have the same order number therefore I can only get the minutes for 1 phone. Please HELP me.
After I posted a comment on Jan. 8 my problem was corrected on Jan. 12. Thank you so much QVC.
I ordered 2 Samsung Galaxy tablets for my twin 10 year old sons. I ordered them on Dec 20 and it was supposed to be guaranteed holiday delivery by Dec 24. I noticed that the next day my order still said in process so I was worried and called customer service I was assured that I was getting my tablets on the 24th since it was “guaranteed holiday delivery”. Each day I called I was told the same thing. Then on Wed the 24th, when I hadn’t received my order by 3 pm I called and was told that “they shouldn’t have told you that” and was informed that my order was never actually placed correctly and was not going to ship! I spoke with a supervisor who said he was sorry and that the vendor was emailed and hadn’t got back to them so he was “hoping” that they would be shipping the items and “maybe” I would still get them in time for Christmas, which at this point is hours away! He then said “if not then maybe Friday”. I CANNOT believe that I went from guaranteed, to ‘hoping”, and then “maybe”. I was so sick to my stomach that I cancelled the order on Christmas day and it still said In Process, guaranteed holiday delivery 12/24. I called today 12/26 to confirm that it was cancelled and was told that on big ticket items my best bet would’ve been to speak to someone to place the order and not do it online. What?! Doesn’t this company do online orders? Isn’t that part of what they do??? This was my first time ordering with this company and I cannot believe the level of incompetence that I had to deal with. Needless to say my boys didn’t get their big surprise. I should have never trusted this company! I thought I was dealing with professionals. I will take my business elsewhere. I am absolutely disgusted!
QVC just lost a customer today in me.I ordered a doll for my granddaughter and a spanx for myself on same date.I recieved two spanx and called QVC to make them aware of it.They charged my bank acct twice but credited my acct the next day.I even asked cust service to make sure my doll order was not doubled and she assured me only one doll was ordered.Yesterday I recieved one doll from my mail carrier and the second doll by UPS on same day so I checked my bank acct and it was again,charged twice.I called cust. service and explained it to them and the gentleman told me that I only received one and billed once.I had both dolls in my hands and my bank acct showing the amount taken out on two seperate days.My bank said for me to get them on 3way call to verify what I was saying but again….I got the runaround.I even emailed them to explain this and was told the same BS saying I only received one doll and billed once.This is going to put my bank acct. on overdraft due to their mistake.So basically,I was called a liar,not once,but twice.I’m DONE!!!!
Qvc made everything right once someone called me back.They even told me to keep second doll so I donated it to church for a girl in need for her Christmas gift.
I am a little disappointed, however, it appears that I am not the only one. I was charged twice for one purchase. Called corporate and was put through the VM. Called CS back and was told that they put the request in this morning, and waiting for a response. What kind of response you need to credit the monies back to my account. Hopefully these items are new.
I bought a laptop from QVC still paying for it now the laptop is not playing video I called QVC for an exchange customer service representative was unprofessional I didn’t like the way they talk to me very disrespectful to a customer and the supervisor came on the phone as I requested she gave me back talk and hung up the phone on me very disrespectful and unprofessional
MY IS SUSAN I BOUGHT A HP LAPTOP TWO YEARS AGO AND FROME THE DAY I RECEIVED IT ALL I HAD WAS PROBNLEMS. BUIT BEFORE I RECEIVED IT QVC RECOMMENDED I TAKE SQUARE TRADE WHICH IS A COMPANY THAT COVERS EVERYTHING SUCH A WATER DAMAGE OR IF SOMETHING GOES WRONG WITH THE HARD DRIVE AS LONG IT IS NOT THE SOFTWARE. THE POINT IS MY CONTRACT WITH SQUARE TRADE WOULD HAVE ENDED THIS MONTH DECEMBER. BACK IN AUGUST I HAD A PROBLEM WITH THE COMPUTER AND SQUARE TRADE WOULD NOT FIX IT BECAUSE THEY SAID I REACHED MY LIMIT. SO I HAVE A HP LAPTOP THAT DOES NOT WORK AND IT WOULD COST ME ALOT OF MONEY TO GET IT FIXED. QVC TOLD ME TO CALL HP UP WHICH I DID AND THEY SAID IT WOULD COST ME 179.00 IF I TOOK A WARRANTY OUT WITH THEM. I TOLD THAT TO QVC AND THEY SAID THEY COULDN’T HELP ME OUT. SO I AM STUCK WITH AN EXPENSIVE COMPUTER WHICH IS WORTHLESS TO ME NOW. YOU WOULD THINK SINCE I BUY ALOT FROM THEM TEY WOULD AT LEAST DO SOMETHING FOR ME BUT NOOOOOOOOOOOOOOOOOOO
Unfortunately unable to copy and paste aforementioned email response from QVC UK.if you would like to email me I will forward to you
dear sirs . I am a member of Qvc UK. I am not sure whether you are aware of a recent email received from my friend . It is regarding disparities raised during Cancer charity night. In conjunction with the BBC. It appears that the whole thing has been placed into jeopardy,because of underhand activities between admin and presenters on UK site. I am hoping that this matter will be dealt with fully and that QVC USA will look into this further. This issues is causing bad feelings between the community with the UK and people are furious if a underhanded attemp has been made to breach QVC policy regarding gifting to people within your business community.
I will now forward the email to you.
My complaint is simple. I bought a dooney and bourke purse 2 years ago from qvc. The lock fell off and I called a qvc represenative what had happened and she told me to pack everything up and send it back so that it could be repaired. She gave me all the order numbers and even how to write the letter. I did exactly that. A couple of days later the purse was sent back to me in a box minus the locks and a form stating the 30 days had expired . So I called and spoke to a supervisor, who basically in so m any words I was just out of luck on this one. I am so frustrated with the mis’ll eading attempts as well as the attitude of non caring reps. I now have a $300.00 purse that I will try to get it fixed or never carry it again.I hope these complaints reach the executive s of this company!
We ordered a Thomas Kinkade clock once & it was broken–we could see it broken without opening the package & we returned for credit….no problem. So, can you please explain (confirm) how this happens. I think this is what happens.
You are a distributor not a manufacturer. The product comes to ya’ll prepackaged to resell/ship off your shelve. You DO NOT get 50,000 bulk & package them individually, ETC! It was an a little quality error that maybe your picker or shipping Dept. should have stopped the shipping?
Discourteous QVC host/hostess behavior:
1) I happened to be watching QVC last night when Oscar (guest) was describing a high- megapixel digital camera product. Near the end of his presentation, Rick (QVC host) rudely stepped in front of Oscar with a poster size picture enlargement, without pardoning himself. I’ve seen several of Oscar’s presentations wherein he has always exhibited a gentlemanly demeanor. I thought Rick’s overzealous behavior reflected poorly on your organization.
2) My wife was watching QVC earlier today when Jill (QVC hostess) introduced the Joan Rivers sales representative. Jill’s overzealous behavior was characterized by numerous interruptions effectively preventing the salesman from elaborating on his product offering. Jill’s behavior reflected poorly on your organization.
While we understand the marketing focal point is sales, profits should not come at the expense of civility.
About 15 years ago, a friend of mine who loves jewelry, was dying and couldn’t get QVC where she lived. I ordered lots of jewelry for her to see, but she didn’t live long enough. I returned everything and was told my account was closed because I returned more than the national average. That means some people returned more than I did, as well as some returned less. Okay, that was 15 years ago. I have contacted QVC several times and was finally told I was barred FOR LIFE. Recently a friend of mine ordered a Tracphone and I asked her to order one for me, which she did. I thought I’d try to order something for myself to see what would happen. VOILA it went through. I ordered several things over a period of about 6 weeks and all of a sudden last night I was barred once more. No notice, no nothing. I called to see what was going on and was told QVC had erred in allowing me to charge. They could see I had charged a lot and said I should write to the executive office to see if they would do something. Instead today I called. Got a recording during business hours. Was told by the operator they were helping other people and would call me back, but when, she didn’t know. Yes, you are right Shop HQ is MUCH MORE CUSTOMER FRIENDLY. I had ordered David’s cookbook – CANCELLED. I had ordered the 4 in 1 slow cooker by Ninja, CANCELLED; I had ordered some lock & lock products which were on waitlist – CANCELLED. Do you think I can stop making payments on the items I have because of their mistake?????
There should be a tribute show for Joan rivers. I think Selling some of her products and donating the money to one of joans charities would be nice. Let the hosts tell their favorite stories about Joan, etc…. She deserves that much from her qvc family. A 2 minute video on your site or your fb page is just not enough.
My name is Angela Harding and I cannot begin to tell you how DISAPPOINTED I am in QVC.
I tried to log in to my account today and kept getting an error message. I called customer service and they said corporate cancelled my account and order.
The customer service rep also said that someone “allegedly” called me from Corporate to verify some financial information but I have no missed call and NO VOICEMAIL on my phone.
The rep also said someone called me at 2:53 eastern time and my order was cancelled at 2:56.
I do not know what the problem is but I cannot believe that this is how QVC does business.
I am trying to spend over $400 dollars with this company. What kind of nonsense is this!!?!?
I was given a phone number at corporate that just keeps taking me to a voicemail that I am SURE NO ONE will ever answer.
I am going to make sure I tell everyone I possibly can and get on every website I possibly can to let people know about the business practice of QVC.
You should be ashamed of yourselves.
I have just had an awful experience similar to yours. After many years of being a loyal customer ( since 1990’s ) my account was also suddenly canceled. I tried to log on to check on an order, and to pay off two small easy pay purchases I had made. I was told they had duplicate accounts in my name and that I owed money for some easy pay orders dated over five years ago. I have spent in the thousands of dollars over the past 20+ years and have always paid ALL easy pay orders in full. Not only am I reeling because of the abrupt closure of my account, I am also furious that nobody contacted me until now that there was a problem even though I have been shopping and making easy pay purchases ( and paying them in full ) during the five years after the “alleged problem”, but also because of the extremely difficult time I am having getting the problem resolved.
So long QVC, this is not how you treat long time, loyal, customers.
Oh my goodness they did the same thing to me! Shame on them. I guess locking accounts and falsely accusing your customers of stealing 5+ years ago is normal with this company…. Wow.
I had 1 payment left on my masterbuilt grill I ordered. I check my
Mail and I had $36.24 last payment went to nationwide credit inc. I
Called qvc to let them know about it and they said yes it was the
Last payment I settle it out that very same day I got the notice from
That collection agency. What it was I got a brand new credit card
And they were trying to charge last payment on the out of date
Older credit card i gave them the date on new credit card and it
Went right threw no problem I payed last payment 9-5-14.
Now it’s 9-13-14 and I just tried to order something
And the qvc customer service said it was on
Hold till corporate releases it. So I’ll just go to
Home Depot because they have the same
Product.
I ordered an Bracelet from the Silver Show that was on the other night (approx 8-6-2014) BUT I may add the bracelet was not going to be Available until Nov … So I did order two of them before they ran out of the ones I was Interested in ; at the time of the show the Host Informed everyone that the money will NOT come out of your account until they ship the bracelet … Ok fine so far – the next day as I was checking my account I saw that QVC had taken out the money for the two bracelets I ordered the night before which was approx $94.00 – so not Expecting for that money to be taken out of my account it Totally messed up my account ; that was Not authorized !!! Now its a week later and I’m still trying to ask them to Release the funds from my account . THIS SHOULD OF NEVER HAPPENED !!! And when you call and Desperately try to talk with them about it they can care less and they just tell you oh I’m sorry it was a terrible mistake that should’ve never happened but they still won’t release the funds… Now you explain that one to me !??!!?!?!! That’s the way QVC Does Business ??!!?!?!
QVC has definitely lost my business.
I am completely disgusted by the ineptitude displayed by so called customer service representatives.
As someone previously noted ‘ they are a joke’
It seems you might need to either rethink your logo and slogan of
Quality
Value and
Convenience
OR
Alternatively do a better job at training your agents and assuring that your ‘system’ functions better.
Shame on you QVC!
I bought a 5 qt. pressure cooker, I think in 2002 or 2003 from you and it has been the best one I have ever had. The little piece that pops up to keep the pressure in will not stay in anymore as of yesterday, the 5th 0f August, 2014. I talked to customer service and they could only go back to 2004 so they could not find it. The name on the front is Perfect Pressure cooker, the model # is EPC460, and I think it is a cooks essential. My QVC # is 4367-8574 and I would appreciate it if you could find it in my records and let me know if I can get it fixed. I have had very few problems in the past, and have been a good customer. Thank you very much in advance, Sandra Ellison
hello Sandra, nick; I’m writing as I tried to assist you in your quest for a part for a pressure cooker as I’ve been in same situation looking for spare parts for a tv remote and washing machine. the pc=pressure cooker you is owned and mostly exclusively sold via QVC and maybe 2 to 3 more outlets.; research web site https://www.hippressurecooking.com/cooks-essentials-electronic-digital-pressure-cooking-system-manual/, https://www.thegourmetdepotco.com/search/?q=essential+460, this site says parts however I had difficulty in locating spareparts, it might be writing language used on this web page, however I including it as it will not hurt to go to site and call the 1800# and ask a question or 2.
call us: 1-800-591-3869
For outside of the U.S., call 1- 612-307-8021
e-Mail us specifically for:
Online Experience Feedback.
it looks like qvc should be able to assist you since this is an item that is currently still being sold by qvc. I know qvc customer service is horrable I learned that is to be expected from someone so rich they don’t have to give a dam, i.m talking about Comcast i.e. time warner(of cable) In 2003, Liberty Media acquires Comcast’s shares of QVC and becomes the parent company.
if you want or need more info. QVC you can try site: https://corporateofficehq.com/qvc-corporate-office/ and or https://www.corporateoffice.com/Qvc-Inc.html
well I hope this was of some help to you, if I can help in future send email. look for the BOYCOT on qvc will be happening soon, people are tired of horrible customer service.
HI SANDRA, IT LOOKS LIKE QVC MAYBE TRYING TO CHANGE OR HENDER SOME HOW THE CONTENT OF THE 1ST REPLY I SENT TO YOU ON 08182014 AT 558PM, IF YOU GET THIS REPLY PLEASE EMAIL ME BACK @ XXXXx@GMAIL.COM TO LET ME KNOW WHAT IF ANYTHING IN WAY OF MY REPLYS’ TO YOUR CORRESPONDENCE YOU POSTED ON August 6, 2014 at 3:06 pm. IT LOOKS LIKE QVC IS TRYING TO MESS WITH OR HENDER MY FREEDOM OF SPEECH BY CHANGING THE CONTENT OF MY 1ST REPLY.
I have been a long time QVC customer, along with my wife. My 25 yr old daughter, who lives with us, unknowingly got behind on her payments; 2 payments behind when she thought they were coming out of her account. QVC CLOSED my account and my wife’s account without even so much as an e-mail based on my daughter being 2 payments behind. They never contacted her either. I called and placed an order for a laptop for my other daughter because I was in a hurry. The lady on the phone completed the order and even e-mailed me a confirmation with order number and tracking information. My daughter called to check on the laptop delivery date only to be told the order was canceled. She told me and I called to find this out. I then called QVC only to be told that their policy is to cancel our accounts because my daughter had the same address!! I was then told that my only option was to WRITE a letter to the Corporate office and ASK if I could have my account re-opened when I did nothing wrong; neither did my wife. So, in essence, they want me to beg them to be able to buy from them when I did nothing wrong. Good-bye QVC, your stuff ain’t that good that I have to beg you to buy it.
Good for you !!! I Absolutely agree with you you could always go on the other ones HSNand or ShopHQ … I have done ALOT of Business with SHOP HQ and they are ALOT better to deal with !!! Try them … But I have had a few problems myself with QVC and I can say – “THEY ARE NOT BEHIND THEIR CUSTOMERS” .. Which is a shame because they sure are there to take your $$ but if you need some type of help with a problem your having FORGET IT !!!!!!!! It’s a shame that they are like that ; I guess it Speaks for itself !! Good Luck !!
I stopped watching QVC a long time ago. It was always the same stuff different day and I got tired of seeing the same things over and over. I don’t understand the programming. It would infuriate me when they would show jewelry and sizes would not be displayed. I would have to call to get the info. I also would get annoyed when the today’s special value would take up almost half of the entire show and then repeated again and again. I could tune in every three months and really not have missed much at all. I could not stand to see a another ninja or kurig coffee pot. I have closed my account and I now shop on Amazon which turns out to be cheaper.
QVC customer service is a joke the reps will not let you speak they talk over you acting like they are on an assembly line or something. I have been trying to reach corporate and it dosen’t matter when I call all reps are busy and assisting others customers and never receive a return call. Qvc over charge you for items when you make a purchase and they go in and authorize your account any way they want to and give you no explantation false avertisement all the time. They have went in and authorized money out of my Bank account on serveral different occasions and was wrong and I have had to wait three or four days before it is corrected.
I remeber QVC when they were new. The broadcast when you announced you were changing your name to QVC. Your companies reputation meant something to you then. But now you must think you are invincible. Hello, you are not. So lets see how long it takes for me to get your attention. If you want to know why I will be blasting you on every media possible email me. What you did to my family and me was wrong. Stop lying and be up front about how you operate.
I was sent a letter from qvc just oyt of the blue..stating they had temp closed my account due to problems with my account and will be considering permanant closure…problems?? I was naware there was any problems..I called corp. Only to get a run around and by the way was lied to by one of your reps. I have been a long term customer and have spent thousands of dollars woth qvc over the last five years..also i have recommended and reffered qvc to a huge amount of people..i am very very confused to why this is happening to my account..i have been a loyal customer..and live to shop with them..but no one none of the emplyeess at any of the phone numbers will give me details.or explain why i am being treated like this after spending so.much of my hard earned income with them…i do almost all my christmas shopping because i am very i and can not leave my.home only for doctors and treatments..someone please help!!
I am dealing with a similar situation and also have been a long time QVC customer, along with my wife. My 25 yr old daughter, who lives with us, unknowingly got behind on her payments; 2 payments behind when she thought they were coming out of her account. QVC CLOSED my account and my wife’s account without even so much as an e-mail based on my daughter being 2 payments behind. They never contacted her either. I called and placed an order for a laptop for my other daughter because I was in a hurry. The lady on the phone completed the order and even e-mailed me a confirmation with order number and tracking information. My daughter called to check on the laptop delivery date only to be told the order was canceled. She told me and I called to find this out. I then called QVC only to be told that their policy is to cancel our accounts because my daughter had the same address!! I was then told that my only option was to WRITE a letter to the Corporate office and ASK if I could have my account re-opened when I did nothing wrong; neither did my wife. So, in essence, they want me to beg them to be able to buy from them when I did nothing wrong. Good-bye QVC, your stuff ain’t that good that I have to beg you to buy it.
I ordered a Dell computer that was supposed to include microsoft office. It was not included. I did not realize it wasnt on my lap top until I needed it a few months later. when I called QVC I was told they need to request the software from microsoft and i should call back. when I called back i was told i have THIRTY DAYS to report anything missing from my order! i assumed it was already on my laptop. they REFUSED to honor my order and said i have to purchase my microsoft program on my own (I DID!! it was included in the price of my laptop). This is unacceptable and FALSE advertisment. From reading the other complaints it seems as if they make it a habit to conveniently forget to add what was promised.
Customer service is pathetic. I left a message for someone in corporate to call me. Inette did return my call–she wanted to take an order. I said that I would like to speak to someone regarding the fact that i was on hold for over 3 hours last evening. She said that she was unaware of any problems. I asked her to escalate the call to someone who cares about the phone and internet problem that has occurred. She informed me that she work for the president and that no one else could help me. I asked her five times to escalate the call. She refused. She just kept saying “can I take your order”. I asked to talk to the operation manager–she said can I take your order. i asked to talk to the president’s secretary. She said he does not have one!!
Mike, Dan, and Meade,
I am an auditor in the state of AZ. I have never purchased anything from QVC and was thinking of doing so. After doing my research, it seems apparent to me that your company has grown so big that you have forgotten about the individual customer. You may not think that one or two customers matter, but these individuals keep your company profitable. One closed account equals multiple closed accounts just by word of mouth. And then you have individuals like me who do research and say well I better not. Then people like me who then tells everyone I know what I have found out about your company and now you have lost a significant amount of new customers. Every little bit adds up until your company eventually goes under. So a little piece of advice from the individual customer, reevaluate the direction your company is headed in, make some changes, OR QVC will have no future. Come on, I don’t own my own business and even I know that the individual customer can make or break you. Take your heads out of your back side and stop being blind.
Exactly right. They will fall very soon with their lack of customer service.
Account was closed when inadvertently a purchased was intermingled with another account. Tried to fix it but made it worse. Called QVC to get straight and still receive the purchase January 2014. Was not notified the account was closed through today May 2014. No phone call, email or otherwise. I contacted QVC several times. Opened another account but unable to use my card to make the purchase. Only thing anyone can say is call Corporate Security. Please give some type of resolution.
A few days ago( May 28 around 9 am est.) I called Customer Service about my laptop ( which had lifetime tech support) not working. I had already called the tech support group the day before and they could do nothing with it..The Associate was helpful and understanding ( I do not have her name but it is on the order on May 28)
After speaking with her Manager a few times she told me that she could even exchange the laptop she went on to say that I could use the same box just change the box from Dell to HP since they all go to the same place. She also helped me pick out a comparable laptop. I noticed that the new laptop had a small amount of difference in the amount. She told me that she could credit the account after speaking to her Manager again.
She did say that she would send a email to the tech support group saying they maybe able to fix it. After a short conversation I told her I would call either way either to cancel the order or not.
Walter Blair from Computer Centers USA worked on it for nearly 4 hours and could not get it to do anything.On or about 2 pm on May 28. I called back QVC to explain that it could not be fixed..that the order could be placed .The only problem was that there was no notes on the account NO ONE knew what I was talking about. Very Odd.. Not only that I was told that “they worked at another call center and they could not reach them”
Needing a laptop for a upcoming business out of town trip I took it upon myself today to call the call Center in Austin Texas. Where I was told that the Associate was off for the week -end seems very coincidence to me never mind trying to reach the Supervisor or Manager that they got the OK from.So I was told by ” Celeste” that I would have to return the other laptop and then pay for another laptop when it should have been a even trade as I was told.
I feel that I was lied to by The Associate and NO one would take owner ship of the situation . Not even try and contact the Manager that was on duty and why was their no notes on the account? After she told me that she would.? So I had to take money out of my pocket to purchase another laptop..
call me at this number 413-796-XXXXX so I can update my card information. thank you
Dear Mr. George, I realize we are all human and make mistakes, but false advertizing should make you stand up and take note, your representives tell the customer how much too pay…
After two weeks waiting, for my merchandise, I receive a letter that I’m $2.68 short…..
How long do I have to wait now?…….
Mike enjoy you day!
Susan
QVC has no such thing as “customer service”, and as one Nutrisystem representative put it, “QVC is nothing more than a warehouse distributor.” A perfect match with someone of the caliber of Joan Rivers.
If you all want to hear my complaint, contact me, I’ll send you a book. We are cancelling all of our auto delivery accounts. Today we are picking up a Kindle Fire – that you all sell – at Best Buy, and we shall have a wonderful day!
My wife and I were shocked at the comments’s that Joan Rivers made concerning the three Cleveland women held captive. We could not believe anyone could be so cold, and heartless,to say what she said and think it was funny. We will not consider buying any of her products, or shopping any channel that would have her product’s for sale. People need to take a stand against remarks like these. This is especially true if you are a business that has the best interest of women in mind. These women went thorough hell, and we can only hope that you would not join Joan Rivers, in thinking it was funny.
I purchased a “brand new” HP Pavilion Laptop from QVC. After owning it for 2
Months it died. I called HP Tech Support and was told my Laptop was registered to someone else and that it was not under warranty as it was REFURBISHED. I called QVC back and spoke to several “Supervisors” who kept telling me that my computer was under a “limited manufacturers” warranty and that I needed to call HP. QVC reps never helped in the matter nor did my numerous calls to the so called “Office of the President”. I am in the process of filing a small claims suit as neither QVC nor HP want to stand behind this product. Per HP, I can pay for the repairs if I want the laptop fixed. I will
never buy another product from QVC again.
I have been a long time customer. After I spoke with your customer service rep today I will no longer be using your company to purchase anything again. I am not going to rant and put all my business out here. If you would like to know my problem please contact me. In todays time with money being hard to come by you can’t afford to lose anyone.
I am a fomer employee. I worked at the Rocky Mount, NC Distribution Center from Sept 2003 until September 2004. I need some help locating my W-2’s for those 2 years. Can you point me in the direction of someone that can help me please?
I ordered a Dell computer plud a package that included Windows 8.1 in March. The Windows 8.1 program was not enclosed. I did not realize this until a technician came to install my computer and Windows. Since he was already there and already on the clock, He had to order Windows directly from Microsoft and download from their site. NOW QVC will not reimburse me for that even though I have already paid QVC for QVC to install it before delivery. Why should I have to pay for their negligence? They are just another example of robbers in business. Never deal with these cheats.
Finance Department :
I purchased an item from you (QVC) in good faith in May 2013 using my debit card. A few weeks ago I chatted with not one but 2 different associates who told me to return my item instead of making a warranty claim. When I first chatted with the one I thought this can’t be the correct plan of action. So I disconnected via chat and tried again telling the agent I was only inquiring about a phone # to call in order to get my vacuum fixed however both of them suggested I do otherwise. The last associate Stephanie went as far as mailing me everything I needed to send this item back. Seem pretty simple until I contacted someone once again because I could see where they were using the incorrect debit card information. When I contacted your customer service agent she stated that it had to be returned on the original card. I told her how that card had expired and that a new card had been issued back in July 2013. She said the bank would know what to do. I immediately contacted my bank who told me not once but twice that the card information was too old and couldn’t be used. Suntrust Bank Customer Service Rep Mark told me to call the merchant and tell them that the card was to old and couldn’t be converted over to my account. I once again contacted a OVC customer service agent telling them what I had learned. The last lady I spoke with told me that the funds would then come back unsuccessful as a refund and be placed into some sort of care account and that a check would be issued at a later date. So I wait and inquire again about getting a check refund only to be told now that it would be held as a credit to be used whenever. I realize that there are guidelines to follow however what I don’t understand is how you can’t refund what is owed to me using the same account it was taken from, yet when you contacted me to update my account because my card had indeed expired I did so right then. I updated my account with the new debit card information so that your payments could be received just as we had agreed when I made my original purchase. Yet months later I can’t be refunded using a different debit card # with the same bank account. I feel it’s only fair that my funds be returned in a check if your not allowed to use the new debit card on file. If I’m not mistaken a check was an option on my return slip but I decided to do the easiest and use my debit card information on file with QVC. What’s funny is how I was told it had to be returned in the same manner it was received -well I didn’t use a QVC credit to purchase the item so wouldn’t that be wrong as well? I feel that this matter is being handled unfairly. If I can update my account so you can take payments out -it is only fair that you return funds using that same information because the only thing that has changed is my card # that expired and needed replaced regardless. I’m not sure that this email will get the attention it deserves but I do know I will address this issue with every person possible. OVC’s policy only applies when refunding but not when taking payments. I hope to hear back from corporate about my concern. Via email or text is best as I’m hearing impaired. I have provided my information below.
I was trying to purchase an item through the easy pay option, I kept receiving a decline notice so I called customer service and they told me they weren’t allowed to tell me why my card was declined, so i called my bank and I already had a pending purchase from Qvc so apparently one of my attempts did go through, the agent had to of obviously seen this but choose to not tell me and instead let me attempt to make multiple purchases
Days later when I received the notification that I had made a purchase I clicked on “order status” and when i went to log into my account it was suspended. I called customer service and they told me it was suspended because my sister owed an outstanding debt to them from years ago at the same address, i informed her that we live in a mobile home park so i have my own home, my own lease, my own lots number etc. and she said i couldn’t make a purchase until my sister paid her outstanding debt with them.
After arguing with her for awhile she sent an email to cooperate explaining the situation and asking them to reinstate my account, I have yet to hear back from them and she said it may take up to a week and while all of this is going on they have a hold on my money in my bank account. Also how they can tell someone who is not my sister about her debts to them?
I am disgusted with QVC. After being told that QVC would honor a warranty that Heys Luggage would not, they reneged on their promise. I was told that a replacement piece would be shipped out within the week. When I called to check, I was told that a letter was sent out stating that they were not required to do so and I would not be getting a replacement piece. They ARE still selling luggage from a company that does not exist. Heys USA closed its doors!
I no longer trust QVC.
It’s amazing that they are willing to lose a long time customer over this.
I will never buy from qvc again
They have the worst customer service. Not helpful at all. Treated like garbage
I so agree re bad CS lately.
I returned 3 computers all defective OVER ONE (1) MONTH AGO>>>> they STILL HAVE NOT CREDITED ME THE FULL AMOUNT. out of 6-7 amounts posted tp my credit cards I HAVE TO PAY THE CARDS, but QVC will not credit my accounts. They have the merchandise, I have the billing. I am filing a grievance w/the credit card company now… So they can find the problem w/crediting all my payments I have had to make for NO COMPUTERS IN MY POSSESSION>
I so agree about bad service lately.. The ‘SNOW” was used as to why they cant do anything for my credits that are owed me… WQhen is the snow melting so they can go back to work??????
I returned 3 computers all defective OVER ONE (1) MONTH AGO>>>> they STILL HAVE NOT CREDITED ME THE FULL AMOUNT. out of 6-7 amounts posted tp my credit cards I HAVE TO PAY THE CARDS, but QVC will not credit my accounts. They have the merchandise, I have the billing. I am filing a grievance w/the credit card company now… So they can find the problem w/crediting all my payments I have had to make for NO CMOPUTERS IN MY POSSESSION>
What has happened at QVC? I am writing a lengthy letter to the CEO this afternoon about products and customer “service”. Products that were always dependable are not even close any more and customer service does nothing about it! My friends and I used to compare what we bought almost every day on QVC, now we have our coffee and share our horror stoies. This is not good!
I placed an order for a dell laptop computer and they seem to be having problems locating the problem on why I did not receive it or was sent out which is a bunch of B.S. You have the worst customer service ever! I can’t believe the hassle I have to go through with you guys! My dad had received his laptop which is the same but a different color and I have not received mine yet! What the hell is going on with you people! You have lost alot of people’s business with your very poor customer service skills! I can’t believe I thought you guys were a good corporation to satisfy your customers, but I was so wrong about you people! You need to really change your corporations or you will not receive very much business from anybody to where you will go out of business!
I so agree I returned 3 computers all defective OVER ONE (1) MONTH AGO>>>> they STILL HAVE NOT CREDITED ME THE FULL AMOUNT. out of 6-7 amounts posted tp my credit cards I HAVE TO PAY THE CARDS, but QVC will not credit my accounts. They have the merchandise, I have the billing. I am filing a grievance w/the credit card company now… So they can find the problem w/crediting all my payments I have had to make for NO CMOPUTERS IN MY POSSESSION>
I so agree I returned 3 computers all defective OVER ONE (1) MONTH AGO>>>> they STILL HAVE NOT CREDITED ME THE FULL AMOUNT. out of 6-7 amounts posted tp my credit cards I HAVE TO PAY THE CARDS, but QVC will not credit my accounts. They have the merchandise, I have the billing. I am filing a grievance w/the credit card company now… So they can find the problem w/crediting all my payments I have had to make for NO COMPUTERS IN MY POSSESSION>
QVC use to be good, they are awful now, I bought a 950.00 laptop DELL AMD A8 QUAD CORE. It arrived and it would not even power up. No one in customer service could do anything but tell me to ship it back 10 business days, will take 10-14 business days to replace…by they I’ll have made 3 payements with no computer. I asked for a supervisor, and none available was told would call me back in 1 hour, I am still waiting 24 hours later….TERRIBLE JUST TERRIBLE……..DELL really dissappoints me no quality checks done before sent this expensive computer out…..QVC REALLY NEEDS TO STEP IT UP…..STILL WAITING FOR A CALL FROM CUSTOMER SERVICE SUPERVISOR
I am extremely frustrated and disgusted with QVC Customer Service. Five months ago I allowed my sister to use my charge card to purchase an item. The following month she acquired her own charge card. Since then, on various separate occasions, QVC bills my charge card for her purchases. I have called and my sister has called numerous time to REMOVE MY CREDIT CARD INFORMATION FROM HER QVC ACCOUNT. I’m always told “we can not remove the charge from your credit card, your sister needs to call us”…she already has!!! Each time we both call, we both are told my charge card info “has been removed” from her QVC account WHICH OBVIOUSLY IS A LIE, otherwise it wouldn’t keep happening!!! I faithfully pay the balance of my charge card every month, and now because of this mess QVC has caused, I am charged a “minimum fee”. QVC’s screw-up is costing me money!!!!
QVC customer service is just horrible. Forget asking to speak to a supervisor, called they are all at meetins, called two minutes later they are all assisting customers. Tracking a return is nearly impossible (yes using their return label). They have better give me my refund back. I will never use them again for any reason. Also calling their corporate heaquarters is a joke. No one ever returns a call.
I am a very longtime customer of QVC.
I have turned so many friends onto looking at and shopping on QVC. I have always said that the customer service at QVC was exceptional.
SOMETHING HORRIBLE HAS HAPPENED TO CUSTOMER SERVICE AT QVC…….there is none. I don’t know where it went but it is no longer there.
I have had 2 incidents since December 2013. A lazyboy ordered as a family gift went missing and no one cared and no one looked for it….it was ordered December 5tlh and it was to be delivered on the 16th. We took time off and waited to sign for the chair it never came and no one really cared. We were told to cancel the order or order another chair. No one cared at all that we were not getting this chair. It caused a horrible family argument and a family member went to Lazyboy and ordered a chair which was delivered in 2 days.
I did not expect to face another event so soon but we had an autodelivery of Honeybells that was placed December 2012 to be delivered on January 13, 2014. WE did not buy fruit expecting this large delivery of fruit. It did not arrive on the expected day but we waited a few days and we called. On Jan 17th
I asked when it was going to be delivered. I was told NO ONE KNOWS WHERE THE FRUIT IS OR WHEN IT WILL BE DELIVERED…. Do you want to cancel. I said yes. I told my husband and he said he did not want to cancel this order because this is one of his favorite fruits. I called back an hour later to reinstate the order. I was told that they could not tell me if I would get the fruit or not. I was told to keep checking my order status and that they would send my request to corporate. I then got a phone call telling me that the fruit would be delayed and that I would get it the week of the 20th. I kept checking and decided I should buy some fruit because no one could tell me if this order was cancelled or going through. I then found an email customer service and asked them to help with the order.
The service on line was as poor as it was with the people.
I have just now gotten an email saying they have cancelled my order even though I have asked them over and over to not allow this to be cancelled.
We are very upset that QVC has taken such a turn. It was great to shop with them for so many years but the service was the main reason for shopping there and now that that is gone we will go to the places who have good service and treat the customer with respect.
I will never be able to suggest that someone shops at QVC again because I would worry that they would be treated the way we were treated this past month. There has been no apology for the recliner mess and now the honey bell event. We will do Marshall’s, Amazon and Overstock who have wonderful customer service and after all these years we will not be using QVC.
I ordered a laptop on 12/6/2013, when it did not arrive, I called the useless customer service line only to find out that they cancelled my order for no reason. I had to order a DIFFERENT laptop, only to find out they cancelled this order for no reason. I placed another order today for yet another DIFFERENT laptop only to find out that it might be delivered 2/25/2104!!! I called the vendor and they informed me that they need an order number from QVC, but wait,,,,, this is NOT the QVC order number. I then called CS AGAIN and asked for this information, only to find out .. you Guessed it, THEY DONT HAVE A CLUE….How stupid are these people in customer service? This is for my daughter in college who has enrolled in online courses and now her whole semester is going to be screwed up because now she will have to drop the online courses! SO, my next move is to call my attorney tomorrow to sue the hell out of QVC not only for having to pay a college for another semester, but also for all of the stress they have caused all of us and for the Laptop. This is the most screwed up place I have ever ordered from. I will continue to try contacting the corporate office, and if I can’t contact them, I’m sure my attorney can. DO NOT EVER ORDER FROM THIS SITE. THIS IS NOT THE FIRST TIME I HAVE HAD MY ORDER’S SCREWED UP FROM THEM.
I ordered a vacuum from qvc checked a week later to see if it had shipped only to find they cancelled my account I talked to three different people and a supervisor only to find out I need to write corporate to get my account reopened!!! Well I wasn’t given an address or email to do such so I guess that means to take my money elsewhere I’ll never do business with qvc again
Corporate representatives contacted me after my numerous attempts to speak to someone about payments being rejected by QVC’s system; I wsa contacted by someone named Angel & Ann, also left a vm, but never called back. I connected Angel as well as other csrs to my financial institution to verify no request from QVC had been received that was rejected & that funds were available & the card I attepted to use was valid. I was told they’d investigate why their system was rejecting my authorized payments. When I log on to my account, I am unable to view the account for the leather jackets. QVC attempted to collect payments that were not authorized by me from my financial account. I finally authorized payments from another accoutn, which were mis-applied for the leather jackets. I have repeatedly requested that QVC show me payments applied to my QVC account & hae repeatedly been refused by the last csr I spoke to. My account DOES NOT show the payments taken from my financial account & when I log on to the website, it shows an unauthorized payment that was attempted to be collected by QVC was cancellec & it shows that I owe more than what I do on one item on the order, as well as it does not show the payments that were made & the list they sent me also does not show all of the payments that WERE made from my financial account to QVC for order # 4257886807- the 4th payments are not on the list, yet my financial institution show the payments were taken by QVC for the 11/2013 installments, but not on the date they were authorized. I have repeatedly been refused by cs, the last csr I spoke to, the customer service I requested & am entitled to as a paying customer. I have NOT received the investigation results & an explanation as I requested & the csr refused to request over & over again. This has been an ongoing unresolved issue since November, 28, 2013. VERY POOR CUSTOMER SERVICE & I HAVE NOT, NOT, NOT BEEN MADE TO FEEL LIKE A VALUED CUSTOMER BY CORPORATE REPRESENTATIVES AS WELL AS BY THE CSRs @ 800-345-5788, BY THE LAST CSR I SPOKE REPEATEDLY REFUSING MY REQUEST FOR THE RESULTS OF TEH INVESTIGATION & ARGUING WITH ME, COMPLETELY DISRESPECTING ME AS A CUSTOMER & A PERSON.
bonjour j aimerais travailler pour vous en France je suis une fan de vos produit et je fais de la publicitee de tout vos produits j aimerai avoir plus de renseignement sur votre entreprise comme la zone de vente votre methode de vente organisée ponctuelle et rigoureuse je souhaiterai mettre mes qualités au service de votre entreprise j aimerai pouvoir vous apporter plus d informations et repondre a vos questions lors d un prochain entretien Veuillez agréer Monsieur l expression de mes sentiments distingués Bernadette Schmitt
DO NOT ORDER from this site! I will expressing that to all my friends and family who are even CONSIDERING about it! You can NEVER get ahold of the main office! I am beyond pissed! this is by far THE WORSE PLACE ever!
OMG!!!!! What happened to Christmas???????? I am very disappointed that all of the Xmas decorations have been REMOVED from your sets. Do you realize that Xmas is celebrated all week long? I turned on QVC this morning (12/26) and how cold the set looked. Local news stations, late night shows all keep their decorations up until at least New Year’s Day. Last year I, along with a few of my friends wrote e-mails stating our complaint. I don’t know who is in charge of the “set decorations” but maybe he/she should revisit the meaning of the “Christmas Season.” Traditionally, the season doesn’t end until “Little Christmas” which is on January 6th. Maybe next year – I’m hoping – you will keep your sets decorated throughout the Xmas week.
Ordered a 60″ 3D TV that I was told would be delivered before Christmas. The company that’s suppose to deliver the TV sends me a email to set up a delivery date on 12/7/13 I call to set up the delivery date and they tell me they can’t find the TV in there warehouse and they would get back to me. It’s now the day before Christmas I’ve contacted QVC and the delivery company and know one has any answers for me. How does a 60 inch TV just turn up missing. Costomer service at QVC tells me they have to notify there cooperate office and that I would receive a phone call. Haven’t got a phone call from anyone regarding this situation very frustrated seeing as though I have family in town for the holidays and this TV was suppose to be set up In my living room for the family.
I have experienced the same thing with a missing Sharp soundbar that no one seems to know anything about. I ordered it with my TV as a set. It has been over a month since I received the tv and almost two months since I ordered the set. Apparently, QVC has gotten too big for its consumers. Don’t order items as sets on this website. Still waiting for someone, anyone, to contact me.
Still no sound bar or response from QVC. I do see where they don’t offer this as a set anymore, but it still HAS NOT solved my issue of no sound bar or offering of any kind of refund. It’s March 2, 2014 everyone, I ordered the television and sound bar set on November 27, 2013!!! QVC has some SERIOUS ISSUES going on that they need to take care of. Not pleased and not ordering anything else from them, at the very least until this is resolved and probably not even then.
I ordered an item and selected the “Express Delivery” option via UPS. “Express Deliver” is the same as UPS 2nd Day Air with GUARANTEED delivery by the end of the second day. Remember, the key word is “GUARANTEED”. The guarantee of a timely 2nd day delivery is clearly stated on UPS’s website. QVC, however, displays on your order an “EDD” (Estimated Delivery Date), even though they have been close partners with UPS for years.
My order was due to arrive by the end of the day on December 20, a Friday. Long story short: Today is Monday, December 23rd and I still have not received the item for which I paid extra in order to receive it expeditiously.
It is clear that UPS is in breech of contract by not delivering the item as promised/guaranteed. And they will be dealt with via their states attorney general’s office as well as the Better Business Bureau and the FTC (Federal Trade Commission). Why all of these agencies? It is my opinion they are committing fraud by continuing to offer this service when they are aware that it is likely they will not be able to (pardon the pun) deliver.
QVC refuses to assist me. When … IF … I receive this product it will be returned. I’ve no idea where it is. Tracking information at UPS states it is “in transit” on a trailer truck..somewhere. I requested an immediate and full refund from QVC and they refused, stating they can only offer an estimated delivery date and nothing specific, therefore it is not their option to make a refund at this time.
I have been informed that should I pursue the same lines of resolution as I intend to do with UPS, it will most likely be determined that QVC will be complicit in committing fraud as well. They are aware of the issues that created the severe backlog of deliveries at the regional UPS hub through which my product order must be processed and yet they continue to sell the 2nd Day Air delivery service. I believe QVC is as culpable of committing a crime as UPS in this instance.
Both companies, who have made their CEO’s and many of their upper echelon executive executives multi-millionaires off the back of the consumer, should be ashamed of the way their customers, of which I am now one, are treated.
I will allow the attorney generals from the states in which these corporations are headquartered, along with the Federal Trade Commission, to resolve these issues. I’m confident I’m not the only consumer to be treated in this manner.
I’d never ordered from this television show before now and I will NOT be ordering from them again.
Caveat: Remember …. You always get what you pay for. In my case I got nothing! Which is equivalent to the type of service both of these companies offer at bargain basement rates.
I will NEVER order from QVC again….. What a rip-off… Thanks for the heads up
I ordered a gift card for Christmas on 12/17 and paid the additional fee for delivery on 12/20. On 12/22 no card, called and was told there were problems with the company that sends the cards, and it was en route and would arrive on 12/23. The gift card did not arrive and I called the csi and was told that the card would not arrive before Christmas, and that QVC would give me a complimentary card for the same amount for my inconvenience. The card finally arrived on 12/30, but as of 1/2/14 I had not received the complimentary gift card that was promised. I called QVC customer service and was told that QVC representatives were not authorized to offer complimentary cards, and that they removed the additional fee for early delivery. They said that is all that they are required to do. I will never do business with a company that treats it’s customers the way that I was treated, and will do all that I can to notify other customers of the very poor customer service, and lack of care to customers.
On nov. 26th I ordered a kindle fire and put it on check hold. On dec. 6th I called again to make sure everything was ok. I explained to customer service that I did not get paid till dec. 18th I was told on that date that I was good as long as I paid for it on Dec. 18. Well, guess what well, I called today 12-15 to find out that the person was WRONG. mY ORDER WAS CANCELLED AT MIDNIGHT AND QUESS WHAT. NO MORE IN STOCK. i EXPLAINED WHAT WAS TOLD TO ME. AND THE RESPONSE WAS SORRY. Spoke to supervisor Sandra and her response was sorry. A customer with qvc since 1987 and I no longer have a kindle fire on order. Nice attitude and I am sure if I was a family member one kindle would pop up.
QVC Sucks!!!!! I placed an order for a laptop and they cancelled my order and closed my account because of a mix up with phone numbers (I recently changed my number and accidentally gave them my former number). The phone numbers did not match with the bank but everything else did (address, name, card #) They didn’t even email (this was correct) me to let me know the issue, they just closed my account. I am a first time customer and was never told about their “verification process”. The person who took my order went so fast like I was just another number to them. This company sucks and is very very unprofessional!!!!!!!! Their customer service team is very unsympathetic!!!
j habite en france et j aimerais ouvrir mon entreprise en collaboration avec vous votre entreprise ne m a jamais deçu je commende en allemagne et je n ai jamais eu de problemej adore tout vos produit j ai manage une equipe de 5personnes tels que gestion du personnel du materiel je souhaiterai mettre mes qualites au service de votre entreprise j aimerai pouvoir vous apporter plus d informations et repondre a vos questions lors d un prochain entretien en attente de votre reponse veuillez agreer monsieur l expression de mes sentiments distingues
Qvc is quick to take people money. My boyfriend order me a laptop, they took money off his card but they end up cancelling the order because the shipping address wasnt same as the address for his bank card. now the stupid problem is, if people order something as a gift for someone then they are going to put the person they order it for address for it to be shipped. Customer service dude name james was a asshole who need to go back to training. Mind you i order a laptop with my card also that was wrong an had to send back. now the excuse qvc is using is that they have to get the return laptop that i paid for with my card back before the laptop my boyfriend order with his card can be ship. Now thats two different cards wat hell does his card have to do with my card. Qvc is bullXXXXX and I rather deal with HSN…
Well, it’s good to see that I am not alone in this! Today, I tried to order a product from QVC, I informed the customer service lady that I paid off my account and that my QVC account had a credit of $53 dollars; and why had I been cancelled? She informed me because of my not using my card for a year, I told her that I had been making the required payments and had paid off the balance two weeks ago and that I had a credit, so my account should of never been closed or the card cancelled?! She couldn’t answer me….I was frustrated by their actions she asked me how I wanted to pay for the product that I wanted…I just told her to cancel the whole thing! Then she had the nerve to tell me that I would have to re-apply for the Qcard again…I told her why should I do that? Why can’t you reactive this card, she stated that once a card had been cancelled by them that a customer needed to re-apply….geesh! I said no thanks. I hope that people will think twice in ordering and going with QVC I sure did!
QVC closed my account with no explanation after years as a customer. I cannot fathom a reason. All attempts to obtain their reasoning has been to no avail; letters, phone calls. I think God has blessed me by keeping me from the problems I see others are having. I’m warning my friends.
Beware. After many years as a faithful customer, my account was closed without notifying me. I am a Sr citizen and have never in my life had a problem with any accounts. I attempted to place an order, that’s when I learned I was closed. No answer to ‘why’, but was told to write a letter to corporate. I did. No response. I called back and was again told to write a letter. So finally called and was told customer service would e-mail corporate and I should hear back via phone call within 72 hrs. Nope. So I phoned customer service again today and was told corporate denied my letter request…but they hadn’t notified me of the request. I was told there is no recourse, it remains closed. STILL no reason given for closing the account. After reading other blogs here, I’m thinking God has blessed me since I don’t want to order something and find myself in the worse bind others are in. I’m advising my friends.
I placed an order on the 13th of Oct and on the 14th got a call from QVC checking to make sure it was me doing the ordering and no someone else, thats all fine. It’s now the 18th of Oct, still no tracking number, no one can tell me why my order has not been shipped except its coming from the manufactor. I called everyday requestiong a tracking number but got told several different things which none made a bt of sense. Today I called corporate, the lady was nice but said the same things, gave the same excuses but still she could not do much about it except contact the manufactor and call me and a few hours. Its been several hours, no call back, no email nothing so I called QVC again, the man was slowly trying to ecplain the same thing, as if he was reading it off a card.. I am so disgusted with the service, I am going to probably cancle it and fo to HOME SHOPPING NETWORK!!!! Why someone can’t call and get the info as to why my package has not shipped is beyond me. Guess this customer is worthless to then,
I am very displeased with QVC at this time. I have been a customer for years now, but from now own I will shop HSN. I purchased a TV back in December and had it on easy pay for 6 months and during that time period my bank updated there banking system which changed my credit card from Visa to Mastercard. So, I called and updated my information with someone in April to make sure my payments would come out on time. Then I was told to updated it online also, so I did. My payment was taken from my new credit card on 4/2/13, 6/3/13, 5/17/13 and my last payment should have been processed 7/2/13. I received an email from QVC stating that I need to update my account in which I had already taken care of this before. So, after updated this information for the forth time after I received an email on 7/18/13 stating that I need to update my credit card again. At this point I was very frustrated because, I had already taken care of this. Then on 8/5/13, I receive a call from a collection agency stating that I was sent to collections because I haven’t paid my account. This is soooo frustrating because, if three payment had processed on my updated credit card why it didn’t for the final installment. I called QVC on 8/5/13 and they stated they are not sure what happened, so I want an answer to why it was taken on the previous months with my updated information and not the last month. I will not shop with QVC again!!
Cecilia Baker, you are on target. I had a similar but slightly different occurrence that happen to me and I too am finished with QVC. They got 6 payments out of my wife and I on a five installment payment plan and like you, I enjoyed them and have been a customer for some time now but I’m through. Furthermore, I will influence others like me after I print your story and tell them mine.
We are all customers to someplace and someone and if the agents and customer service people are not trained to keep write down the simplest discussions b/w the customer and themselves(brief notations) when a customers calls in for a questions or a complaint then we are all in trouble. NO COHESIVENESS AT QVC.
I’ve been a very loyal customer of QVC for over the past 16 years & purchased thousands upon thousands of dollars in items… I’ve turned countless numbers of family, friends & co-workers your way to purchases their needs, especially when short of cash & easy pay is available… I only state these FACTS to show the gravity of my past loyalty, but your current actions of cancelling my furniture order without notification and rude CS personnel (I’ve spoken to a total of six) who are dismissive is totally unacceptable!!! I too work in the field of CS, but the difference is I ALWAYS TAKE OWNERSHIP of my customer’s issues to the point of resolution and make sure to ALWAYS return calls… Now my loyalty has reversed and just as I once praised QVC to family and friends, well you know what reverse mean!!!
NO COMPANY IS EVER TO BIG TO FAIL!!!
Good for you Kendrick…they are going bezerk over there. They got use to your money and took it for granted.
I have been a loyal customer of QVC since they started selling on air!! I love the products and always had good experiences until recently. Something changed about thier customer service. You cannot get through to a supervisor at customer service when you have a problem and I tried calling corporate and wrote letters and no response. I must have spent $20000 in Judith Ripka jewelery alone. What a shame…another company going downhill quick….
Ditto!!
Dear QVC
By your “firing” of Paula Dean you are telling the world you do not wish to do business with people who have EVER used a social group epithet. Well I have used more than one in my life time, so I have been fired by you.
My former position with your company was customer. cc: Sears Home Depot, Food Network, Target, Smithfield Foods, York Daily Record
I am very sorry that QVC has taken the stance that many others have taken. What, you have no mind of your own. Sheep must follow!!! What Paula did was 20-30 years ago, and we the people are making a big deal of this now, when we have to put up with Baldwin, Sheen, dog killers, ex wife killers, politicans who committe fraud, cheat, lie etc.
We are a country full of hypocrites! Not a QVC purchaser, but know many who do. I will work on them to change or quit all together.
I order several items per month from QVC, however, I will be taking a break until the final decision is made regarding Paula Deen. We all should be so perfect that we never say or do something that we regret and wish we could take back. If we did, wouldn’t we like a second chance. Unfortunately for Paula her success has made her a target for those who wish to humiliate her and hate her for what she has accomplished in life despite obstacles.
While QVC takes a pause from Paula, I will be taking a pause from QVC. What is wrong with this picture??? You take a pause from Paula yet you continue to have Dan Marino (post “love child” incident) on air and praise him like he walks on water. Talk about discrimination!
I am appalled that QVC has made the decision to drop Paula Dean. She made her public (and as far as I am concerned) sincere apology. However, QVC has decided that isn’t good What you are doing is just as bad as what she was accused of.
When you bring Paula Deen back, I will be back as a customer.
RACISM?
Lately I’m a little confused over exactly what racism is.
First let me state that i’m not writing this to piss anyone off, i’m not a racist! However as a white women I do have some questions that maybe someone can help with the answer.
Ok
So the B.E.T NETWORK,( Black Entertainment Television) Which i’m fine with and watch, however what if there was a W.E.T NETWORK (White Entertainment Television? Would that be considered racist? Is it racist to have an all black network?
United Negro College, OK, how about Caucasian Community College? racist?
I realize the black community look at these things has an achievement and they are, however has a white person, could I look at it has racism?
And the big “N” word. Not a pretty at all. And If you say it has a white person, your automatically labeled a racist. What i don’t understand is why is it ok for a black person to say it, but not a white person. I guess what I’m trying to say is if you considered that word to be a racist word then make it so, but if you say we can, but you can’t, isn’t that racism? Doesn’t that make a divided in colors right there? And isn’t one factor of racism when one color can do something but the other color can”t??
Now i’m not saying its ok to call someone that name, all i’m saying is pretty basic, whats good for the goose is good for the gander. plain and simple, really.
I cant go around calling my white friends “Crackers” and then tell my black friends they can’t say it cause their not white, See where i’m going with this?
Listen, I don’t give a s*** that theres a all black network, or a United Negro College, all i’m saying is N***** is a racist word NO MATTER WHO’S SAYING IT! But i’m not going to throw someone to the wolves for saying something that they said in anger, Hell, I’ll admit it, I’ve said some pretty s***** things when my temper comes out, of course I didn’t say these things to the people I was actually talking about, but in conversation w/ my girls while having a b**** session, nor am I proud of my mouth at time, but s*** happens people,and NO I don’t hate women, I have friends that are gay and I love me some chocolate. (whoops, would that be racist to say?) I’m just saying, Its so righteous to hang someone for something that you yourself have probably done at one point in your life.
It seems to be the only REAL racist people in this world are the ones that won’t let racism go! If you don’t like the n word then STOP SAYING IT! You can’t have a double standard over a word.
Its either we ALL can say it or nothing! (trust me, I vote for nothing) but If thats not how it is, then let me ask you this, How is that not considered that to be racism?
All I’m trying to say is there’s racism and then theres stupidity, let not get the two confused!
“those without sin, cast the firs stone”
you should be ashamed!
In the land of big business dollars count and for many years QVC counted the dollars they raked in with Paula Deen’s appearances and popularity. Her best friend at QVC wrote a cookbook and she helped him sell thousands by writing a Forward. Now QVC and Mr. David have decided to take a “pause” from Paula. Let me tell you it took me just a minute to pick up the phone and cancel my pending order and my account. I also found out that I can buy directly from the two vendors I purchased the most from and save $$$ in the process.
Will the last person to leave QVC please turn out the lights because without a customer base you won’t be able to afford the electricity.
Mr. George in the words of Donald Trump “you’re fired!”
Let me know when qvc airs the next Paula Deen products and I will then stop taking a break from watching & purchasing from QVC. I do not need QVC to be my moral compass. I really do not care that Paula Dean used a racial slur in the past. I am appalled by the knee jerk reaction of the companies that are choosing to drop or take a break from Paula Deen. She has not been convicted of anything! I also don’t believe that there is ANYONE who has never used a derogatory slur against another. I will not shop anywhere that chooses to practice reverse discrimination and hope there are many more people such as myself that will also chose to let our voices be heard by taking their business elsewhere.
Dear QVC,
The recent controversy that exploded from the media concerning Paula Dean has dealt a one sided view to many. Racism is a very important issuse to address and it should be taken very seriously, Many people feel, including myself, that Paula Dean is more the victim than the employee that filed the complaint against her. She was accused of something by an employee which therefore stemmed into an ugly investigation of her past. A past is something we all have and NO ones past is perfect. This woman honestly answered a question and lost her entire future because of one word. To add salt to her wound, the companies that sell her products are also condemning her. I recently found out that QVC is one of the companies that is condemning her further. How did you put it? “We are taking a ‘Pause’ from Paula until further notice”… as if your company is above her sin. While you are at it, why don’t you look into your other business products and boot some of them for their past mistakes as well. Fair is fair. I believe you should have let the consumer decide. YOU might have been surprised at the outcome.
I have been a loyal fan of QVC or 25 years now, however, I am very disappointed at your decision. I will be making my regular payments to my account, but I will withdraw any future purchases with you. I can no longer be loyal to a company that made money with Paulas products but chooses to condemn her of a word she admitted saying 30 yrs ago as if your company is perfect and never made a mistake.
I wish you much luck with your business.
A concerned x customer
Thanks to the shoddy work of your webmaster(s), I am unable to complete an application for a CSR in San Antonio, Texas. I am a retired technical writer and I have worked in HTML and done desktop publishing as well as doXXXXented all areas of IT. When I downloaded my resume and cover letter, the system claimed they were password protected (NOT) or were pre-1997 Word doXXXXents (NOT). I was stopped from applying because of these reasons. Since applications are done online in today’s world, I don’t know how you all are able to receive applications for positions there.
I ordered the Nook HD with the case and apps they had on special back on 4/30/13. They sent me the tracking # and said i should get it by May the 6th. I tracked the package at UPS and they said it would be at my address on 5/02/13. When it did not arrive I emailed QVC on 5/06/13. I was told there was nothing they could do as they dont track shipping and to wait at least 13 days for UPS to ship it to me. QVC would then reaplace the product and ship it back out to me. I called UPS and they were more helpful. They said waiting 13 days is to long to do anything and that QVC needs to initiate the process. They Put me on hold and tried to talk with QVC cust service and said they were not helpfull at all but will put a trace on it for me because UPS could see I was having a problem with QVC.I then Call QVC back after the 13 days and was told i was out of luck they can not give me the nook it was out of stock and there was nothing they would do. All they needed to do was pick up that phone on the day i asked and contac or Give me a replacement. So now i am out my product . The Customer service here is the worse. They make the DMV seem like heaven lol. Shame on you for not doing anything to resolve this. They just kept saying there is nothing we can do. Hey QVC have you heard of the Customer is always right . OR how about “GO THAT EXTRA MILE”!
I order Aplle pro Mac this morning for my husband and they told me I should recive next day. I was very happy . This was present for my husband and after I received e mail confirming my order I thought that was it, I was soooo wrong after getting my e mail confirming my order I recived another e mail after 20 min saying my order was canceled. I called QVC asking why my order was cancel , my money was already taken out of my account they told me they couldn’t reach me to confirm. I’m so upset I spend hours talking to them and costumer service sucks. I didn’t even recive any phone call or any sign that they tried to reach me. This is last time I bought anything from QVC and I’m telling anybody that I know to wach out. WORST COSTUMER SERIVCE EVER. It should be difficult to place order, I give them information and pay but now I need to wait 7-10 days my money to be return to my account . O please let me tell you they were so generous to tell me I can place order again and they will shipped to me. LIKE HELL I WANT TO GO THRY THAT AGAIN.
I have been a qvc shopper for many years and today I received a letter from THEM telling me that I need to watch my shopping and not put so many things on check status. customer service advised me to do this in the past. The letter stated that a previous letter was sent to me about this situation. Negative, I never received anything in the mail. Customer Service threatened me and said that I cannot put anything on a check hold anymore as of right now and that my account may possibly be closed. After I give them about $20,000 dollars of my money they treat you like garbage. And customer service was terrible they said they can’t do anything. The supervisor was so rude and basically blew me off. Professionalism not there. Its sad that they treat their customers this way. I decided to send back 5 orders and I might return more. After I told the customer service lady she told me, “It has to be within the 30 days!” Really!!!!!
I ordered a Serta Mattress for my granddaughter on Feb 2,2013 was told it would be here in 7 to 10 business days, have not received to this day, March 6, 2013 have called QVC serveral times with a lot of understanding and that you are back order, this is fine although I called again March 1,2013 and was guaranteed it would be here this week, I called the warehouse and they still DO NOT have my order. I have talk to CUSTOMER SERVICE SEVERAL TIMES, but the one I talked to today twice, was EXTREMELY RUDE!! and because of her professionalism and NO UNDERSTANDING of the situation I will NOT be ordering from QVC again, and I will definitively post this experience. Order Number 4168660181
I purchased an Apple ipad bundle in good faith from QVC only fo find out that tbe serial number showed it to be purchased in 1985 according to Apple. I was asked to hold on to that tablet until they send me another one which would be pulled and checked. Got the other Apple this past Tuesday same problem. I’ve received two tablets now with serial numbers saying they were purchased in 1985. Now I’m asked to sit tight and hold on to them while they investigate. They both have serial numbers that start with DMPJ …..188 is the ending number for both tablets. Both Apple and QVC say tbey’ve never dealt with anythi.g like this before. Apple says this tablet was bought from a third party and shouldn’t have been sold. I feel like I’ve been lied to twice, and I want to know what the heck is going on. So while I’m waiting on QVC to “investigate”, I tbought I’d warn folks about this problem.
I bought an Apple ipad and two year extended warranty.While having customer suppory walk me through signing on to the tablet, I discover the tablet has a serial number for an 1985 purchase. Apple can’t change the serial number and QVC asked me to let them send me another one and they would check the serial number. Got tbe other one We
I HAVE BEEN HAVING A PROBLEM WITH AN ORDER I DIDN’T RECEIVE AND WAS CHARGED FOR 3 MONTHS NOW I HAVE CALLED CORPORATE AND EMAILED AND SENT A LETTER I DON’T KNOW WHAT ELSE TO DO CAN SOMEONE PLEASE HELP
I have been writing and calling for an item i never received and have been charged for 3 months now I was told to contact qvc corporate office which i did in writing and calls and nothing…..can someone please help before i have to close out my credit card thank you !!!