Kmart was founded by Sebastian S. Kresge when he invested in to five-and-dime stores that became the first S.S. Kresge stores in 1897.
By 1912 S.S. Kresge had 85 stores, by 1924, 257 stores, and by 1929, 597 stores.
The company first went public in 1918, trading on the New York Stock Exchange.
S.S. Kresge opened the first Kmart store on March 1, 1962. Eighteen more stores were opened that year.
In 1977 S.S. Kresge changed its name to Kmart Corporation.
Until 1990, when it was passed by Walmart, Kmart was the second-biggest retailer after Sears.
In 2002 the company filed for bankruptcy, emerging from bankruptcy protection as Kmart Holdings Corporation.
In 2004 the company bought Sears, changing its name to Sears Holding Corporation.
As of 2022, there are only 12 Kmart stores left in the US, with the majority being located in the US Virgin Islands.
KmartKmart was founded by Sebastian S. Kresge when he invested in to five-and-dime stores that became the first S.S. Kresge stores in 1897.
By 1912 S.S. Kresge had 85 stores, by 1924, 257 stores, and by 1929, 597 stores.
The company first went public in 1918, trading on the New York Stock Exchange.
History
S.S. Kresge opened the first Kmart store on March 1, 1962. Eighteen more stores were opened that year.
In 1977 S.S. Kresge changed its name to Kmart Corporation.
Until 1990, when it was passed by Walmart, Kmart was the second-biggest retailer after Sears.
In 2002 the company filed for bankruptcy, emerging from bankruptcy protection as Kmart Holdings Corporation.
In 2004 the company bought Sears, changing its name to Sears Holding Corporation.
As of 2022, there are only 12 Kmart stores left in the US, with the majority being located in the US Virgin Islands.
I worked for K-mart in Loveland, Colorado while I was in highschool, sometime between 1999-2002. I am now applying for retail management positions. Who do I contact to verify my employment dates?
Please contact me through my email, as I will not check your comment board.
Thank you!
Alan Hester, J.D.
786.589.XXXX
Today’s K-Mart experience (West Orange, NJ)….Cat food aisle….most boxes were either ripped open or had holes chewed in them by mice. Shelves were covered with mouse feces and the mouse pee stench is beyond awful. Toy aisle…shelves were mostly empty and the items for sale were thrown all over the place. I bought a 10 lb bag of bird seed that I put in a metal container when I got home. When I went to use it two hours later there were hundreds of maggots in it and I had to throw out the entire bag! While I was in line waiting to have my items rung up a woman asked the checker if she could just check a price. I told the checker it was fine and to take care of the woman at which time the checker started berating her and yelled for her to get in line. After I was done the woman, who had stood next to me, again asked to have the item price checked and as I was leaving I heard the checker yell at the woman again and made her go to the back of the line. Way to treat customers. Every time I go there I get coupons for items I use…..every time I go to use the coupons, they don’t work….EVER!…West Orange K-mart is disgustingly filthy, totally under stocked and the employees are rude and inefficient. I, for one, will no longer shop there, even though it’s close and the most convenient place for me to go.
Ok k Mary here is your golfer opportunity to make your all American comeback just by being a freedom loving all American company and support Americans right to the second amendment and win Americans back by shaming the traitorist company Walmart for stop selling law abiding Americans fire arms and ammo this is you golden opportunity to win America back from these anti American freaks you need to get your advertising guys on it if I see a turn to fight these control freaks I am all in and millions of Americans will be with you strike while the iron is hot !!!!!
The Kmart in St. Pete Florida is closing the garden department. It is clear that it is past it’s prime. Why would the store just close off that section of the building? It is a great spot to rent out to another business and make some monthly rent and income from. Also, why not rent out the old car repair area on the side of the building to an oil change company? That is what Walmart would have done or do. It would bring back life to the store and new customers also.
I have a huge complaint about Sears in Cross County in Yonkers NY. I see the same CEO, CFO and COO for Sears and Kmart.
Sears ripped my mother in law for $600 cash! My mother in law Mona Gully purchased a portable washing machine in Sears and handed the cashier Charles Barnett 6 $100 bills . Once the machine was delivered and she was able to use it skipped a cycle. She called and they asked her if she wanted a repair or replace. She said she wanted a replacement they came to pick up the machine and she has yet to receive a refund. It’s been over a month and each time she calls nobody knows a thing and keep saying give it few additional days. This has been an issue since April 28, 2019. My mother in law is highly upset and would like someone to research and find and return her $600 cash. If we don’t here from someone tomorrow May 22, 2019, on May 23, 2019 my attorney along with Rev. Al Sharpton and others will be at your headquarters to rectify this matter.
Please return my mother in laws calls at:
Mona Gully
(Home) 914-751-XXXX
(Cell) 914- 382-XXXX
Purchased 2 pairs of Diehard sneakers for my sister… one on line and one at local store. Due to major illness and circumstances beyond our control we were unable to return these items until now. We are unable to return these new, unworn shoes even with original store and online receipts because of your rediculous return policy. Also this policy is not stated on the online purchase st all. I have made 4 phone calls to various customer care centers to no avail. I cannot contact corporate only offshore customer solutions which read the canned corporate policy line. I have shopped at Kmart for more than 30 years and I feel that the company does NOT value their loyal customers as they keep changing policies to meet their needs and not provide Good Customer Service. These are extenuating circumstances and feel that an exception can be made.. this product is still available for purchase online. Please contact me for details and how you are going to rectify this situation.
I am extremely hurt and angered by K-Mart’s lack of transparency and false advertising in regards to pricing. Your prices for plus size women’s clothing is misleading and is false advertising. I am a plus size woman and I recently went to the K-Mart store at 770 Broadway in New York city because they were having a big sale. After finding several items I happily brought them to the check out thinking I was going to get them for the sale price. However that did not happen because the sale does not apply to plus size clothes. When I told the cashier that there was nothing on the sale signs to indicate that and she told me that it was at the bottom of the sign. After I told her not to ring up the clothes since I was not going to buy them because I felt I had been discriminated against because of my size I went up to check the signs and they did have in teeny tiny on the very bottom of the sign where it was barely noticeable but, of course the print telling how very low the price does not pertain to plus size clothes is is in BOLD HUGE PRINT. This is false advertising. Other stores I shop in Target, Macy’s, J.C. Penny to name a few do not discriminate against people who are plus size the sales apply to all sizes. I am reporting this shady discriminating practise to the Better Business Beauru and The Federal TradeCommission.
I was looking at dresses online and found in the description that it was for “fat people”. Yes, it actually said fat people! I would love to email corporate with the screenshot I took but I can’t find an email address.
On 9/2/2018 went into Kmart store in Visalia California store #9761 my coupon said I would receive $7 off a purchase of $50. Get to the register and the cashier tells me that my total was excluding taxes, I asked her to show me where it said that of course she couldn’t, so to my surprise some of the items were not in my bag. First I call, customer service Melina said come in and get the items that I was missing( I had a receipt) 9/3/2018 I return to the store get my items and shop a little. Again I’m at the register making a purchase I show them a sign that was posted throughout the store receiving 5$ free cash if you down load the app, asking the young lady if she could help she doesn’t know how, she asks the cashier next to her, she doesn’t know how, so then they call for help supposedly a manager named Alexis I take her right to the area where there is about 15-20 signs posted. Still no response no apology for my inconvenience Casher begins to ring up my items of course she wouldn’t take a 2$ coupon that was given to me the day before. So I now have a total of 5 associates trying to read and understand the coupons and the signs(does it really take 5 people to understand?)As she was ringing up my items first item wrong price, third item wrong ,fourth item wrong, so 50% of my purchase was mispriced! Still there was a business size FREE CASH coupon she wouldn’t honor it. At this point you can imagine how frustrated and upset I’d become. I was at the service desk for quite some time as I was waiting customer after customer complaining about the same thing not one of those customers got there coupons validated (What happened to customer service?!) Ok so I’ve saved all my coupons and my receipts for proof of my complaint. An associate walks by and says out loud did you get rid of that complaining customer? 2 of the cashier realizes what he said right in front of me, same bad attitude your cashier Molina and your supposing assistant manager Alexis had. It is not so much that I had to return to the store for some forgotten items that were supposed to be in my bag, it was the attitude of your employees yes every single one of them could have cared less if I was unhappy or for any other customer who was leaving unhappy! I would really like to discuss this matter with someone who cares about store #9761 Visalia Ca. There was a big sign stating that if the price was incorrect a discount would be given or the item would be free she honored 90 cents, 3 items on my receipt were incorrect and she gives me 90 cents, really? really? My information is:
Ms. Soledad Placencia
Visalia, Calfornia 93292
All signs were photoed along with coupons and reciepts were saved. For both days. You really have to do something about this matter, I will be seeking further counsel on this matter and for the mistreatment that was given to me by your employees. My 17 year old son was with me along with another customer who was as disappointed as me, I took her information as well, you have been misleading the customers who shop there along with false advertising. My information is above that’s if you care any about your customers I will be patient and see how you handle this matter.
Sincerely Soledad Placenxia
I wouldn’t want the members of my community to here about such despicable customer service.
I have shopped at Kmart for many years. Used my Sears MasterCard regularly. This week I used my Rewards card `spend $50 and get $50 in Rewards’. I went back 2 days later and after questioning a clerk, I am informed that you had to use $25 the very next day and the other $25
On August 12. Shame on you for NEVER sharing that with anyone! I told many people about this offer, now I will inform them about August 12. Many people will now use Wal-Mart more. I do not expect to shop at Kmart after August 12. Target online now offers free shipping. REALLY?
I go to the Norridge Illinois kmart store. They have stopped restocking fishing supplies. The store in Des Plaines Illinois has also. I found that out yesterday. I have been buying all my fishing supplies from Kmart……now I can’t. Do you want to lose a customer? This is so unAmerican it’s not funny.
I would like to know who I need to speak with! I’m a former employee of Kmart store in Beaumont, Texas. I want to know if I am entitled to some retirement funds for 10 years of service at Kmart.
Thought I could stay a loyal Kmart customer when my last local Kmart closed. Ordered a Black and Decker toaster online, great deal, on sale, free shipping, 10% off, reward points, etc. Received a Hamilton Beach coffee urn. Order Form stated toaster, everything on my end done correctly. Can return item, but would need to reorder toaster, problem is its not on sale now, no 10% off, and who knows about free shipping. Someone else’s error cost me.the toaster I wanted. How can I keep doing business with Kmart when I lose the deals?
Could you give me a list of Kmart stores that are still open in or around Philadelphia, Penna., (besides store 3527 at 7101 Roosevelt Blvd). Are there any others? and in New Jersey? The Kmart Websites are still listing the closed stores. Thank you
My experience was threatening, embarrassment and harassing by three employees plus the manager in the Franklin Nc store. The manager would not listen to what I was saying, she almost started a riot with her behavior due to her employees lying to her about me. She refused to check the cameras to clear my behavior, which I stayed calm. I was treated with a stick, other customers witnessed this as well. They were yelling at the manager for me. We had to leave, I called kmart coporate office, which no one really understood English. Totally not empathetic, called district manager he was helpful but cold and nothing done about employees behavior. I have contacted a lawyer.
last Friday dec 22, right before the holidays I went to get our layaway out and the “kids” working the layaway desk had no clue what they were doing. I swiped my debit card and they told me it didn’t go thru, so I swiped it again…. they again said it didn’t go thru..
before swiping the 3rd time I asked are you sure it didn’t go thru and they said no..
the manager Richard at the Kmart in Chillicothe ohio came back voided the 2nd one out. Made me go to another register and swipe my card again. The 3rd transaction took but I went to check my online bank statement and low and behold the first 2 transactions went thru and they were not pending, it is now almost a week later and I keep getting the run around at the store saying online solutions is working on it. when I call they keep transferring me to different people… I WILL GET MY MONEY BACK!!!.. The worse part is they are not very empathetic or sympathetic.. its right before the holiday and im short $ 250.00 I had to skid Christmas dinner… at lest they can call me daily to let me know what is going on instead of the “CUSTOMER” having to call them.
very sad that people are like this from a small town.. who im sure would be hurting if they didn’t have the $250 in their acct.
DO NOT ORDER ONLINE! That’s the only advice I have for anyone. I placed an order on December 11, and have received 5 of the 7 items. All of which have been fulfilled by Sears! The two items which were the reason for the order to begin with are gifts for my FOUR YEAR OLD daughter. She picked them out and has asked daily when her “owl” shirt would arrive. Last Saturday I received a package from KMART and it was Men’s Blue Jeans, size 46-32. I called and the gentleman I spoke to was super nice and apologized and told me I could return them to the local store and my sweatshirts would ship on Monday. Everyone I’ve spoken too since has told me they were shipped and received 12/16! I called my local Sears Store today and the AMAZING Pam I spoke too called and they told her the item was sent to the local Kmart for pick up. Only problem is the local Kmart is closing, and not accepting shipments or pick up orders at this time. The absolute worst part is having to repeat this EVERY TIME I CALL, and then sitting on hold for 45+ minutes while they check into it. Well today I was told they would process a refund in 3-5 days, yet NO ONE can tell me how much the refund will be….
On November 4th I went to the Kmart located at
2400 Stringtown Road
Grove City, OH 43123
(614) 871-4530 Store #7397
I wanted to purchase the 18 cubic ft. refrigerator with the stainless steel door that was on sale there for $449.00. The frig had a sign on it saying take me home. While inquiring about buying the item the store manager told me that she didn’t have any left and couldn’t sell the floor model. She did say that she had ordered two of them and they should be delivered on Monday. I told her fine, I will call back Monday. Monday came and there was no delivery. Four Monday’s later and there is still no delivery of the refrigerators to the store. I just called the store again today, 12/13/17 at 6:50 PM and still no refrigerators. The person on the phone tonight said that they are Sears appliances and that they have no control over what is sent to them. Your store has advertise this refrigerator at the $449.00 price, without the real ability to purchase the product, which appears to be the old bate and switch. If I have to contact the attorney Generals office, I will but I would just as soon get the refrigerator at the advertised price as it was in the store. Thank you…
I have absolutely had it with K-mart!!!! I’ve dealt with the standing in long lines, the bad customer service, the never having items marked with prices-AND never having a scanner in their stores to check prices-because “they all broke”!! And even dealt with 2 weeks trying to return an item I bought, paid for on layaway-tried to return it with a receipt, and only 7 days after I got it off layaway…to a store closer to me! NO!!! I had to travel back to the original store to where I bought it. Even though it was out of my way, more gas, and my time!!! But NOW..I cancelled a layaway (19 days ago)…and still NO REFUND!!!! I have dealt with soo much bs from K-mart, this is ridiculous!! You have lost a customer….and thanks for reminding me time and time again…WHY I go to other retail stores!! I truly see why Kmart “is going out of business”… Their lack of updates in their stores, is beyond absurd!!!!
The 12 Dreadful Nights of Dealing With Kmart…….
12 phone calls, 11 CSR reps, 10 hours spent on the phone dealing with this , 9 times I’ve said “I’m NEVER shopping here again” , 8 about the number of customers I’ve met along the way who’ve had the same, if not a similar issue , 7 approx. the number of people who said I would have my refund by “the end of the day” or “3-5 business days” , 6 different phone numbers I’ve been given to deal with this issue , 5 migraines , 4 kids who’s “time” got wasted dealing with this issue, 3 about the number of CSR reps who actually tried to help me, and not just tell me, “I understand”, 2 corporate stores……and still NOT 1 REFUND!!!
Sad part….This whole poem is true!!
I ordered 12 bar stools from sears.com. The bar stools came from K-mart. When I tried to put the stools together, I found that all the screws were not there. Since the bar stools were of poor quality, I decided to return them. It has been more than a month and I have not received return mailing labels from K-mart customer service online (chat). I’ve gone to my local Kmart store three times and the managers all called customer service for me (asking for bar code so that they could return – one manager even asked if the return labels could be sent to the store so the store could ship them back)- the managers had discussions with kmart customer service but no success. Kmart chat line uses the same script and promises to send mailing labels each time I call. When I call back they ask if I checked my spam – as though they actually sent the mailing labels. This is my last order on sears.com /kmart.com.
In October 1977 I purchased an auto battery from KMart with a lifetime replacement warranty.The local KMart has replaced it when needed since then. I have all replacement receipts. The local store has closed. I need to have the battery replaced but another KMart I called said they knew nothing about it and to contact Corporate. Please advise as to the steps to get the battery replaced and a statement that this indeed is a legitimate warranty. Each of the receipts I have clearly states it was a lifetime warranty replacement. Please advise.
Thank you
I purchased a ring from one of your stores – it was supposed to be 10k white gold and certified 1/4 ct diamond. I purchased the item which was listed at $1499.99, however, the same day, I found out that this ring is only worth $40. I tried to take it back to the store because it was purchased under false pretenses, yet, they wouldnt return my money. This is completely unacceptable and unprofessional. I would like to discuss this matter with someone to come to some type of resolution.
On November 22, 2017 I sent an email asking about a lifetime replacement auto battery warranty. The email is still there. I would appreciate it if you would read it and respond.
I feel that I have been patient waiting for your response.
I purchased a pre-lit Vancover Artificial Christmas tree 6.5 ft last year. I misplaced the plastic connectors that keep the tree standing upright. Can I please buy the replacement parts? No one has been able to help me. I love my year old tree and want to decorate it this year. I do not want to purchase a new tree for 2 plastic connectors.Description Item # 009W007750232001P Model # 6DKH46-464PB-150L
can you please help me?
Very sad the shamokin dam in pa is closing,double coupons,rewards nothing that Walmart gives you,i live1 min away from Walmart,travel15 min to Kmart,well worth the drive,better quality,never had a problem with Televisions etc.. Buys were the cheapest around.50 percent off Christmas decorations before Christmas,not after,very devastating to so many who shop there,wish you weren’t closing this one.frackvilles was another good Kmart,now that’s gone.
So many are devestated that the Kmart in shamokin dam in pa is closing,yes it’s an old building,but the sales are great etc…the Sears now is gone,only Kmart around is far,please rethink this.adam Levine collection is awesome,it’s sad,yet i understand Amazon is hurting a lot of stores,but myself and others love to see merchandise before we buy.my nieces,nephews,parents,friends shop there.so sad
Today is my last visit to KMart. I went to exchange an unopened package of men’s underwear for a different size and was told I could not due to expired days allowed to exchange. I had no idea the limit was 30 days, I was at day 46. I asked to speak to the manager and he would not allow the exchange. Now I am stuck with merchandise I cannot use and will not go there again to shop. Also I have proof that they inflate their prices, i.e., we bought a Halloween light fixture, the box was marked $29.97, Walmart had the EXACT same fixture, same company, the box was marked $14.97. Buyer Beware!!!!!
To Whom it May Concern:
I don’t usually send emails or letters complaining, however, each time I visit your store at Assembly Row in Somerville Massachusetts I think to myself today is the day I complain. Well today is the day!!!!!
I’m not sure why customer service is not your number 1 priority. The associates at this store are horrible. Yes all of them. I went to return some items today and the associate (I wish I got her name but she is on the service desk a lot) didn’t even look up from to address me. I had to say “good morning” and she said “What do you want”. I said I would like to return these items. She took the sales receipt scanned it and said this is over 30 days and handed me back the slip and put the items back in the bag. I had to say what does that mean and she said you can’t return them it’s past the 30 days . I said not even with a store credit and she said NO it’s all right there and walked away. Now I have returned an item before to this store and she helped me then and was similarly rude. That is why I went to get the item I needed. Then I proceed to the check out and as usual there is only 3 registers open with at least 6 people in each line. None of the cashiers seemed happy or customer service friendly. One was complaining to another about the lines and it was time for her break. They finally opened a 4th register and the manager told another she could go on break as there is no lines. NO LINES ahhhhh!!! I heard another customer say out loud to her “No lines. I have been waiting 20 minutes”
Maybe KMART doesn’t care about customer service but the associates that work at this store are just plain rude with no customer service aptitude at all. I like some of the merchandise that Kmart offers. I even purchased a few items after the rude service desk woman and even after not being able to return my items because I missed the 30 day limit.
I am writing because there is no reason that these associates can’t show some semblance of customer service.
I have just heard that our Kmart in Henderson Ky is CLOSING …And I am very upset …I Know that we have other stores here Like a Walmart …But they dont really care about people ..They have no more layaway ..and when they do it is only for a couple of months ..just before Christmas ..and people need to buy their kids clothes ..and you cant not put clothes in layaway ..But our Kmart does …clothes and shoes and house hold things ..anything in their store ..Please ..I keep a layaway year round …I love Kmart ..and I know others do to …Please DON”T close our store …People in this area need this store here …I sure hope you RECONSIDER …this store in Henderson Kentucky …Please
The Kmart store I visit was 420 N. Harlem Ave. on 10/21/17 me and my sister was shopping, and we saw some jeans they were fold up on the shelf. My sister told me “These are some nice jeans for $10.00 she put two pair in her cart and I put a black pair and a denim pair in my cart. We also purchased other items. we get to the register to pay for my items, the lady told me these jeans are $19.99, I told her that here are the same jeans with the $10.00 tag on it. My sister told her I just purchased two pair of the same jeans for$10.00. This lady her name was Gena came over ,I explained to her that the jeans i got from the shelf for $10.00 is ringing up for 19.00. Gena looks at me and said somebody must have put them in the wrong place! she pretends that she going to get a price check, I was going to show her where I got them from, she said no need! I will get them. Gena went over to the jeans called the manerger and tells him that I switched the jeans, I looked at her talking to the manerger Mr.Dene I walked over to see what was going on. At this point there was no need for me to explain to the manerger what happend because he had alredy listen to Gena lies. Gena looks at me I’m an african american women and she already pre judged me because of my race, but I told the manager that the jeans was selected from the $10.00 pile and he should honor the price where I selected them. I hope that there was a camera and he review it to see that I was telling the truth, I have no need to switch items in this store or no other store for that matters. It was very humiliating for me as a costumer to be lied on and looked at like I stole something. I spent $132.49 on my items why would I want to change a $10.00 pair of jeans. I want to say to Ms.Gena ‘That as a valued customer at Kmart and Sears I shopped at these stores for many years, but never have I been so humiliated !! And for the manager you already pre judged me before i told you where i got the jeans from, very poor management!!
Wtf? All registers went down for over 30 minutes and is still down at guam location, No manual system to get cuatomers out ?
Dear Sir or Madam, I would like to just say I like your stores very much. I live in Somerset NJ and your store is always clean and has decent merchandise. I don’t care how many people complain about K-MART, they still shop there for mostly everything including toys, toiletries, clothing, seasonal items. Of course it doesn’t carry everything, but I just want you to know I appreciate having it in my town. The only problem is trying to keep sales people. I hope you don’t consider closing the store in my town. I’m sorry that everyone seems to be complaining, but I appreciate your store very much.
I went to your drugstore located in Albertville, Alabama to fill a prescription today. I take a specific brand of medication that not all pharmacies can order due to the wholesale company they use. You use the wholesale company that supplies this specific brand. The pharmacist told me it is not the preferred brand and that they didn’t make any money on it so she wouldn’t order it. At one time I was able to fill my prescription at CVS, then my insurance changed their drugstore coverage and CVS was dropped. I then had to use a mail order service, but then they merged with Walgreen and I can no longer get my medication. Your store was my last hope!! I am appalled to think you are willing to put profit over health. I would appreciate a prompt response!!
I have a complaint about an associate by the name of Jen at the Plattsburgh Kmart Store in NY. She not only dressed and looked like a slob giving the store a run down appearance, but her whole attitude to me as a customer was quite rude and demeaning. I was asking for help in one of the departments and she was so nasty when I asked where to find a particular item that I wondered why she was there in the first place. This is not the first time that she has been this way and I have seen her with other customers as well and we have all commented about her attitude. I hated having to ask her for what I was looking for but since she was the only one around I had no choice. I spend a lot of money at that Kmart store which I certainly won’t be doing anymore because of her whole attitude towards customers in general. Has politeness completely gone out the window for customers at that particular Kmart store with this associate or what? I thought that it was time that someone said something especially when one is spending a lot of money at the store.
DEAR EDWARD SCOTT LAMPERT, MY NAME IS RONALD SMITH, THIS IS NOT A COMPLAINT, HOWEVER I NEED SOME UNDERSTANDING…. MY MOTHER BOUGHT A TELEVISION FROM STORE #3946 ON 9-08-2017 FOR HER BIRTHDAY WHICH IS ON 9-18 AND THE ITEM IS NOT WORKING CORRECTLY. I CALLED THE STORE 1ST, THEN I CALLED YOUR CUSTOMER SERVICE PEOPLE AND ALL I GET IS TRANSFERS FROM DEPARTMENT TO DEPARTMENT. ALL MY MOTHER WANTS IS WHAT SHE PAID FOR THAT WORKS. RECEIPT # 03946 090817 025 09987… HER NAME IS SHIRLEY SMITH, 912-286-XXXXX
Today in the Belleview, Florida a woman behind us with a a dog in the shopping cart that was not a service animal, both the store and the person with the animal can receive a fine, under federal law pets are not permitted in a store that sells food, other then service animals. Also that shopping cart must be sanitized after use.
Your Lmart in Brandon Florida has no said for two days now yestoit was over 90 degrees in your store and that was later in the day. You customer service line sucks all they want is a phone number to write in a file. They don’t even understand what you are saying to them. Someone needs to contact OSHA on that store maybe then you will get the air fixed. These employees just came through a hurricane and some still don’t have power yet they are at work and have to work in such horrible conditions. Kmart y’all should be ashamed of yourselves. The local news needs to get a hold of this store I am sure they would report on it.
Completely bizarre and upsetting experience happened to me this evening at the Redlands K-Mart. I had purchased a cordless home phone Kmart online for about $75. I picked it up at the store last week, but decided on another phone from Target so I went back to Kmart to return it. I brought the receipt, and my ID etc.
I really didn’t think much about the security cord that was around it because that’s how they gave it to me in the bag when I picked it up, and if I had
kept it, I just would have cut it off – no problem. It happens. I thought they would be happy that it was never opened and in pristine condition.
(It didn’t beep when I left the store when I picked it up, so I thought they had simply deactivated it.)
So there I was for a very routine return, when this guy behind the counter says “I am going to have to confiscate that phone because how do I know you bought it? You could have just brought it up from the back, I mean the cord is still around it.”
I showed him the printed receipt with my name on it and told him to look at the video of me walking in the store with the phone!
Ridiculous!
He said he would have to keep it until the manager was in to check the video.
I really felt as though I had been robbed. By the store!
So I had to go back to the store and convince the manager that the phone I was returning with the receipt is really mine?
This clerk had NO right to take my property. Not overnight, not for five minutes!
Now I understand why that store is almost always empty. They do want customers, don’t they?
On Sept 8th I went to kmart to make a payment on my kids layaway. There were two registers open. I started at the first one.. The lady had coupons and was doing separate transactions and I couldn’t stand there for twenty minutes which is how long they ended up dealing with while checking out. So I went to the next open register and they were believe it or not doing the same thing. The lines were getting long and a young lady called over a gentleman and I and another followed. The girl looked up at me and said I’m not taking anyone. I said excuse me? You just called over people to make the wait shorter for these people by I wasn’t able to do the same thing? So i go back to the orignal aisle i was in. Waited and waited… Finally got her and told thw lady what I needed and she said “oh you make payment for layaway at costumer service”.. I asked her did that change in the last year? I do this every year and I’ve always made payment at the register.. I waited over 30 minutes to check out. The cashier turns to me because I’m complaining about how long i stood there and goes “ya coulda said somethin”.. She sends me to costumer service so when I got there I told that girl after I was done with this layaway I’ll never be stepping foot back in that store or another kmart for as long as they’re still open! I’ve had enough of their horrible costumer service and to top it off I didn’t get a thank you for understanding or sorry for the wait. Nothing! That girl at costumer serivice was XXXXy looking and didn’t even say one word to me after telling her my problem.
I ordered pants online but they shipped the wrong ones.so yesterday(labor day) i decided to take them back i got to the store realizing i had forgotten the receipt but went to customer service . they asked for the credit card used but couldn’t find transaction we tried another card but still didn’t come up i had the manager called up(bob) but he said there was nothing he could do so i sat in my car found my receipt on my phone and went back in the manager would still not give me a refund i even said i would take store credit he refused to help in anyway not only did they make me feel like a criminal at first then bob dismissed me by saying I’m done with you needless to say won’t be shopping at kmart or sears and yes bob morrow you are part of the reason kmart is going under disgusted in milford pa
I am very upset over something . My daughter just interviewed for a position at east liverpool oh walmart and the HR woman who interviewed her was talking badly about another worker. So unprofessional and I am concerned for the employee she was speaking about. I happened to be in the store following this interview and overheard her speaking to 2 different employees about other workers. This is why people dont go to your store. Your workers are totally unhappy. Kmart is this how you are training your supervisory staff perhaos this is why your company is failing. A little professionalism goes a long way
Should say kmart not walmart
I have for the past 2 weeks been trying to get a few pairs of tennis shoes from you. I have even went from Glen Burnie, to D.C. and all the stores say they do not have them. They are on you web site and when I put in the number of pairs I want and hit cart I get a message that they are not available for shipping or pick up in a store near me. I also called and was told be someone that they were no longer available. I am sure you must have some somewhere in you warehouse. The Item number is 035VA84446212P Model number 1018. They are white tennis shoes and cost 7.99. Since the stores within 50 miles of me are closing I would like to purchase several pairs and pay the shipping. I have been using these for quite a long time and have not found another kind that I like. Could someone please help me?
I made a purchase on 8/2/2017 and used my credit card it said it didn’t go through so I wrote a check and they come to find out the credit card and check cleared my account and when I went to the store to show them my statement that it went through they tell me it didn’t and that the money on the card is in lala land and would go back to my account and it hasn’t. I tried again and the account Mary is trying to tell me it is still out in the air somewhere and would go back to my account. It is still out there in lala land somewhere. So I ended up paying twice how is that for service.
I would like to let you know about an incident in your Coraopolis, pa store #4445 on Friday about 6:oo pm. I did a little shopping and was at the register when the cashier told me 2 different items I had were not on sale even though both were picked up from places that had sale signs. I told the cashier I didn’t want the one and when he scanned the second one and said not on sale even though the sign said 30% off. there happened to be a lady worker right there so he asked her about the 30% off. She had a handheld scanner and said it wasn’t on sale. I told her that I brought 2 items up that should have been on sale but weren’t . I was upset because it happens all the time at that store. The lady got very upset with me and started getting incredibly rude to me. within the first couple minutes of conversation she said “theres the door, get out and don’t come back! At that point I couldn’t believe she was talking to me that way! I continued to be upset but I never said anything about her or the job she was doing. Then when I told her about the signs again instead of her checking them she kept saying I have to read the signs that they are for specific brands so I told her I had read the signs but she kept saying I had to read them! She never did go check but she kept telling me to leave! I was still paying for the items I did get! She started to walk away so I ask the cashier for her name and she Yelled at me that she was THE MANAGER! I told her that she had a boss and she didn’t like that at all! I don’t know what made her think she could talk to me the way she did. I only was upset with the sale price not being given. She once again told me to leave even though I hadn’t finished paying. and to make everything worse there were other customers behind me! that didn’t phase her at all . I have worked with the public for 25 years and I know that if I had talked to a customer the way she talked to me I would be fired on the spot! I was totally upset and humiliated!! I have never been talked to like she talked to me in my entire life!! The cashier said her name was Beth and the cashier was Nathan. you could ask him how she acted if you want but he may be afraid shed get him fired! I would appreciate a response from someone about this matter! I frequent this Kmart a lot also the drugstore but now I don’t know if I want to go back! My shop your way card # is 708122633647XXXXX please check to see I am a loyal customer. Please respond back !
I had a layaway in 2016 and got all the items out i was happy then the college said that my daughters need twin xl and not twin sheets and bedbug covers. I brought them back in 2017 and asked if I can just exchange w/receipt and was told no items was in good condition and still in the package am very disappointed and will never shop at a Kmart
I have written twice about this matter and tried to send e-mails several times with no success. I would appreciate getting the full amount of refund plus that I deserve plus some compensation for all of the hassle and embarrassment that this transaction has caused me for no good reason. Please answer me promptly.
I got a 52 inch flat tv from Kmart had a two year warranty on it had to have it fixed once Then the tv broke again They told me at Kmart I am sorry but your warranty has ran out I want you to know that I never was offered anything to redo my warranty I am a very very upset with your company I will never shop at Kmart again I will make sure my friends and family don’t eaither you would think I would be offered a extension on my warranty so I could have it fixed but No One more thing the tv was only two years and four months old nice going KMART
I purchased a dress from the Kmart store in Council Bluffs, Iowa on June 23, 2017. I paid $13.99 plus tax for it. I returned it for a full refund on June 27, 2017. When I got to the car then I realized that I had only been given a refund of $10.12 on my Visa card. When I went back in and ask about she told me that this was the reduced amount that they had to give me since that I had originally paid for it partly with reward points. By my receipt it definitely shows that I did not do so. she argued that I had and that is all the refund that I ever did get for this dress. I was very disgusted. But the absolutely wouldn’t do anything about it. I deserve my full refund now plus a compensation for all of the hassle and embarrassment. I have written the corporate office twice already but with no response. So yes, I am very upset about it when my receipts that I have absolutely prove that I am correct and customer service at the Kmart store was wrong. Please make this right with me immediately – plus other compensation that I receive now after all of this time.
On 7/9/17 I purchased two Northwest Territory products
air bed 82180811730 and pump 82180812750.
Upon opening the boxes I could not find any written warranty statement either in the directions or on the packaging. I contacted the customer service desk at the store where I purchased the products and they said all they could offer was the standard 30 day return store policy or an extended warranty for a fee.
I have never before made a purchase of a product that did not offer any warranty whatsoever. Since the boxes say distributed by Kmart I would hope that someone on your end would know what the actual product warranty is.
dear kmart=i was in brandon,fl kmart 6-30-17.loved it,i have always loved a kmart.when i moved to ruskin,fl 33570 1997 it had one.kmart closed short after.the building is still there.please consider opening here again,alot of people from the north are here and we love our kmarts.i was so happy yesterday shopping there,it reminded me how much i miss it.the parking lot had 10 cars,if you close that open in ruskin it would be packed.the people were going in for pizza,not to shop,those are walmarters,i hate walmart and dollar general.please come back to ruskin fl 33570.thank you diane
I just want to thank you for keeping our store open in Grayling, Michigan. So many people depend upon this store for many things, including employment. My only suggestions are to give the store a facelift, stock higher quality clothes, and to be more competitive in pricing with the Walmart and Meijer stores 25 miles up the road. This is a rural area and we have few options. Thank you for your time.
Absolute worst store and even worse customer service in glasgow ky — took over $50 of my money — will never be a Sears or k mart customer again- didn’t even attempt to make things right. Horrible Dirty store
To whom it may concern:
I am trying to teach a corporate boss, but I am unable to find a proper email address.
I am a disabled person who happened to be in Lake Charles yesterday and made the grave mistake of stopping into K-Mart to kill time before our next appointment.
The store was like an oven, and I nearly passed out in it. I sweated horribly.
To add to that problem, I was shopping for specific items, and so many items were expired. Unfortunately, I ended up coming home with 3 products that were expired.
I bought 2 packages of Special K hot cereal, one dated 12-14 and one dated 1-15. There was no year, so we figured 12-14-17 and 1-15-18. Not! After trying one this mornibg, I could tell it was rancid. Google confirmed these are no longer manufactured, and the 14 and 15 are indeed years, not days. GROSS!!!
I also bought 2 six packs of a generic Ensure. The chocolate expires next year but vanilla expired months ago (white plastic wrap covered the year, so I assumed it was also 18 like the chocolate). I nearly vomited when I tasted it this morning.
There is NO reason in this world that expired products should be on any shelf in any store, and I am totally disgusted how that store is being mishandled. Somebody is not doing their job.
There were also expired cold drinks on the shelf from 2015!!! So sick and disgusting.
I’m on a very limited budget, so losing this money is unthinkable to me.
You can safely bet that I will NEVER, EVER darken K-Mart’s door again.
P.S. I have photos of products and my receipt but can’t attach them here.
Have a problem with the Kmart drugstore charging all over the place with copays for medicine I think they are doing wrong and keeping the money the insurance said they will look into it but they aren’t putting the medicines into the computer for the record or even putting in when picking it up so something is wrong with that picture today when picking it up they walked away from me and couldn’t answer my questions about the problem but its always my fault not theirs please be aware
P.S. before i left i herd a hispanic lady ask for help in spanish and the bald guy she wes asking SAID to HER I DONT SPEEK SPANISH in a hateful manner! UNBELIVEABLE!
after reading more complaints its obvious sears could care less about coustemer service. the only good review was done by sears or kmart employee no doubt. Sears what a piece of crap!
6/16/2017 just left kmart looking for a day planner, couldnt find any, asked 3 people for help got none. went to coustemer service and the lady aftyer heraing my complaint, nicole the coustemer service emoloyee said to ME! WHAT DO YOU WANT ME TO DO ABOUT IT? i was shocked! i said how about for starters your fricken JOB! then i yelled at the top of my lungs …. F**K kmart! and left that sh**ty a** Costa Mesa store for good. SEARS should be ashamed to even be involved with such incompatence! WHAT A DUMP! I will never shop any sears or kmart again. good ridance!
I was in a store in Erlanger KY today. While walking with my hands full towards a register that was open with the light on, I was less than 2 feet away and I made eye contact with the cashier. She looked at me and reached up and turned her light off. I asked are you closed now…? She replied yes and handed the receipt to the person in front of me. This was the last straw. I’ve been there a few times before and I was have always been at least 5 people deep in line with only one cashier working. One time the manager couldn’t be found. This store either needs to be closed or put under new management. I can over look the lack of cashiers to run the store but to make eye contact and then be told I’m closed is going too far. I won’t be back.
First off… Thank god there’s Walmart!!!! Kmart is an absolute joke!!! I went into the store in Knoxville TN on Maynardville Pike and the service desk “associate” Tammy Smith was an absolute hateful a**. She made it plain she didn’t want to help me from the very start. She approached me at the service desk as if I was putting her out. To make things even worse I was given the number to call by another associate that has been with Kmart 39 yrs because she heard what was going on, so I called to complain and the “women” that I was talking to cut me off and talked over me to defend the XXXXXX at the service desk. They need to shut their doors since they are barely keeping them open anyway and can’t run a customer friendly store. They are a damn dog and pony show not a store!!!!!
I too WENT to Kmart and was badly treated similar to you. I almost hate Walmart as much as Kmart, so I go to other stores in the area…thank goodness for Target as well!
I went to the Lakeport California store last week and the lady at the service counter was a real mean to me. The guy that rang me up messed up and I had to go back to the customer service counter. I think the ladies name was Charlene. She was very mouthy with me and yelled at me for bringing something back that was opened. I had just bought it and never even left the store. How could I have opened it. The guy rang up the wrong price, so she had to return it and then re-sell it to me. She got mad at the register and said “I HATE THIS F-ING PLACE. THEY ARE TOO CHEEP TO BUY NEW REGISTERS” Well by then I was afraid to say anything. Needless to say I will NEVER go back there. I will post this on social media and all my friends will never shop there as well. So long kmart
Shopping online at Kmart is a joke! We do not have a store near us so I ordered 2 swimsuit bottoms online. One pair was received and they were too big. I called to return them. After 4 contacts, I finally reached a customer service rep that knew what customer service is about. But I learned that you must pay return shipping. I cancelled the order for the second pair. I was billed around $23 for both pair and shipping on both. I ended up getting $6 and some change back- for 2 pair!!! The second pair hadn’t shipped!! Totally unacceptable!! I will never shop at Kmart again!! Maybe you should question Walmart surpassing you and why!
I have only positive things to say about KMart. Our local Dickson City KMart has been open in our community since before I was born. I frequently shop there and love the sales that can’t be beat. A few days ago, it was announced that they were closing. Very sad. Not only are we losing a great place that many of us can afford to shop at, but the employees all have to find new employment, some of them have been there for over 40 years. My heart hurts for them. I am convinced that a bit of advertising would have helped tremendously as in 1 visit this weekend within a 5 minute span there were 2 comments by 2 separate people who stated they had NO IDEA how good the normal, every day sales were at our store. They both thought that the liquidation sales had started. Not the case. IF people knew how good the sales were, maybe the doors would not be closing to a store that has been heavily relied upon by so many of us to help save us money. If only they would reconsider and let KMart stay open.
I have more then one complaint about Kmart. First of all back in Dec. I ordered a jacket as a Christmas gift 5 times, came wrong every time. But I cancelled one of the orders and Kmart refuses to return my money. I have proof from my bank they withdrew it yet the people who answer the phone say it was not withdrawn. I have been trying now for 5 months to get my money back and they wont budge.
next complaint is I placed an online order and had 10 days to pick it up from the KMART in Santa FE, NM. I went on the 8th day to get it and it had already been returned. Nobody could give me an explanation as to why.
3rd complain is I went to pick up a Layaway again at the KMART in Santa Fe, NM, it was @ 6:45, i waited and waited after a sales clerk told me he would find someone to help me. Finally the rudest female named Janet who claimed she was the manager came and told me the lay away dept was closed, i told her i dont live in Santa Fe and I wanted to take my layaway with me, she said layaway closed at 7, informed her it was not yet 7. she told me too bad its closed and you can come back tomorrow, again I told her I am not from Santa Fe, and again she said oh well. Talk about customer service being bad,
I really like KMart but have no intentions of returning and I am going to let all my family and friends know of the problems I am having. I want my money returned to me and I really think that Janet needs to take customer ethics classses.
The store in Oakwood Plaza in Hollywood Fl.
is the worst. Never coming back, they need to be retrained. All young students with no customer service or experience. The cashier Emily and Anne are really rude, were laughing and not attentive.
I’m from Newark Ohio. it has been a very long time since we have had kmart. a lot of us locals would like for you to come back to are area. Yes we have a sears it way I the other side of town . Some of us just don’t have the means to get over that way . And recently k rogers prices and Wal-Mart prices on house hold items are throw the roof . And kogers old building is up for sale. It on doe drive newark ohio. And you would be putting jobs in to our community . In this we have to drive my Vernon Zanesville ohio and it just isn’t worth it be cause if construction on the high s for a lot of us to drive and I miss kmart I believe you guys would be great here .. in Revenue and give k kogers and Wal-Mart competitor GO KMART PLEASE 🙂
I bought wedding rings less than a year ago at kmart and also bought the ksmart 2 year plan to cover my rings.recently my ring fell apart, so I called customer service for help, to fix, replace, or refund my money.($574.99) and this is what I was told. that after 30 days of purchase my contract was no longer valid. I could not get a refund.exchange or repair. So what my two year warranty for? I feel that I was ripped off and miss led. My kmart recently closed down in Cornelia,GA. I drove to Franklin, NC.kmart Which is almost 2hrs away. To be treated rudely And was no help. And no one can tell me why my ksmart 2 year plan wouldn’t cover my rings. So why is that? I’ve been dealing with this for 3 weeks now. Talking to so Many people that I can’t keep count. It shows online that the ksmart plan is suppost to replace and repair Or refund on the jewelry and on lawn equipment. I hope someone will help me with this asap!
I have had a similar problem with them with my 2-yr contract on a tent. I used it last year and when it was set up the other day, a tab pulled right out of the tent. I called and got a claim started and no one there speaks “real” English and he coerced me into accepting the points on my Rewards card. When I got the email, it stated that if I wanted to get a gift card in stead (there isn’t any expiration date on this), that I could call the number they gave me and ask for the gift card. I was on the phone almost all day yesterday and finally thought I had gotten it resolved as a nice lady there changed my case number to go to a higher department and her supervisor knew all about this and I was told that I would get a call within 24 hours and I didn’t. So, I called a few times trying to get to the correct person and got one and was placed on hold and then got disconnected, so I had to start over again. “Got someone else who told me that I couldn’t do that and that the case was closed so I asked to speak to a supervisor. He just kept repeating that the case was closed and I asked him how it could be closed when they hadn’t received the component I had to return yet. He just kept repeating himself and I’m 74 years old and have been sick all week and all I got was this
b—-hit. I’ve been a customer of K-Mart and I don’t like Walmart, but I am absolutely irate to see that they don’t adhere to an email THEY sent me. Not a happy camper and am going to try to reach the CEO and file a complaint with the Better Business Bureau.
To whom it may concern (Kmart Head of Headquarters) 04/13/2017
I would like to inform you of 2 staff members that work at your Kmart Store located at 7325 W. 79th St. Bridgeview, IL 60455 708-594-7250. It was such a pleasure to shop at this store. It is always clean even the bathrooms, yes. But I was exceptionally satisfied when the cashier Mohammed Ghani sweet attitude, and also when I asked about coupons he introduced me to Samantha Thomas. They both made my day. They were very helpful and deserve to be acknowledged. Samantha was awesome she didn’t even know she should have clocked out already. But stated that she enjoys making customers happy, and didn’t mind going over her time without pay. Mohammed was so polite and courteous also, you do not see that to much anymore from young men. I do hope you acknowledge their commitment to serve your customers. Thank you Angelique Garzon 773-386-XXXXX cell.
I bought the tent today 3/24/2017.
I bought a tent for $35 for hunting as we all do in New York.The tag said 50% off all hunting and archery.they refused to give me my $17.50 + off and was rude about it.i buy things from kmart at least 3 times a week. Pleaserefund me the right amount or send me a $21.25 gift card. My address is. Duane A Conklin
.
Port Jervis,N.Y.12771
I received a Jaclyn Smith purse for my birthday on March 2nd, I started to carry it on March 11th within one week the zipper is ripped out in two places on front section of purse. I went to Kmart to just exchange it but was told since it was purchased prior to 30 days that I could not even exchange it. I am really disappointed in Kmart that I received a gift and used it less than week and due to defective item that Kmart would not let me even exchange it.
I would like to speak to someone from Kmart about my issue by email.
I ALSO have a defective Jacqueline Smith purse!! It has been used for about a month! The lining ripped right at the seam inside the purse, by the inside zipper! They did not gave the purse in the same color as I have, so they wouldn’t let me exchange it. They were “willing” to give me $5.99..the color of my purse was in clearance. I paid $26.99 and only wanted to exchange it for one that was not defective!
Well I keep get advertisement for Kmart, but there a problem that is the closes one to me is 60 miles away from Sioux Falls South Dakota, because you people close every Kmart around me. I hope that thank about open one here in Sioux Falls, because you guys only ones does layaway.
Dear Sir / Madam
We are a socks manufacturer company from pakistan and we also have office in New York USA.
Our socks shipment are on the way to usa please confirm if you interested in buying so i can visit your office along with my product .
I assured you we will give very good qualit and lowest prices with in time delivery.
Looking forward your positive response.
Regards
Shahid Nadeem
Managing Partner
Vinco Intl Llc
Wanted to let you know the last 2 times I tried to buy pizza in the Big Bear Lake Ca.store. I was refused. First time it was just after 7 pm. I guess I can understand that they were closing, but yesterday at 5:14 pm I was told it was too late to order a single slice of pizza. Pretty stupid at 5:14 in the afternoon in a resort town where snowboarders are just getting off the slopes & grocery workers are just getting off work. Maybe you can do something about that? Thanks for your time. Su Jones
Does anyone know the Kmart corporate email… When I clicked on Email us, it takes me back to their website.. I would like a direct email address
Soh would I.
On Sat, Feb 25th, I phoned Kmart at 3711 E Silver Springs, Ocala FL … and asked if garden center would still have clearance sale on tomorrow (Sunday). I was told yes and I mentioned I would be there early in morning. When I arrived around 9:10AM, after 9AM store opening. I had driven 55 minutes to get there since you are closing the other closest Kmart. The outdoor area for plants was closed so I inquired and after checking, the man told me they open it at 10AM.
I let them know I was coming early and they could have let me know the garden center does not open at same time store does. Needless to say, this old man and nephew were not happy over this. I was not going to wait almost 45 minutes for the garden center. No wonder you have stores closing… Poor customer service is the reason number 1. Unfortunately I had to go to your competitor up the road to buy the plants wanted…and they were many.
Ronald McCarthy
Interlachen, FL
broron at live.com On Sat, Feb 25th, I phoned Kmart at 3711 E Silver Springs, Ocala FL … and asked if garden center would still have clearance sale on tomorrow (Sunday). I was told yes and I mentioned I would be there early in morning. When I arrived around 9:10AM, after 9AM store opening. I had driven 55 minutes to get there since you are closing the other closest Kmart. The outdoor area for plants was closed so I inquired and after checking, the man told me they open it at 10AM.
I let them know I was coming early and they could have let me know the garden center does not open at same time store does. Needless to say, this old man and nephew were not happy over this. I was not going to wait almost 45 minutes for the garden center. No wonder you have stores closing… Poor customer service is the reason number 1. Unfortunately I had to go to your competitor up the road to buy the plants wanted…and they were many.
Ronald McCarthy
Interlachen, FL
broron at live.com
could someone please explain to me this completely idiotic new TV commercial you have out, your commercial consists of a goofy looking woman saying she stuffs her bra with your washcloths and you have $2 pillows. first, what moron advertising company comes up with something this stupid, and more disturbing, what kmart corporate official gives the ok to pay for and run this rediculous ad ????
First I am very glad your closing some of your stores down. Hardly anyone likes to shop at Kmart period! From dirty floors, broken shelves, holes in the roof and trash cans collecting the water, Mold growing under water fountains, mold growing in the bathrooms, tiles missing from the floor, you outsourced to a cleaning company who is hardly there to take out your trash!, employees that look like they crawled out of trash, employees walking around playing on there cell phones not caring if a customer ask them for help, A married manager sleeping with new employees, employees doing delivery for the store, manager giving free stuff away to get customers to come back and shop, lack of training for employees, taking away electronics department worst mistake ever! Your truck drivers commenting and saying something but nothing gets done about employees miss handling boxes in the trucks throwing them on the belt, TV’s broken cause they throw them on the belt, pallet jacks broken, employees having to wear dress shoes to work in which cause bad pain in there feet and lower back, mens socks stocked in the womens department why? Yet lately you have been hiring people who look like they have been smoking pot and not groomed or they smell like trash! I wonder why people would rather shop else-wear! yet the only people who does shop Kmart are the welfare bums!
My husband and I stopped by the Kmart Store in Tabb, Virginia on Victory Blvd. On the sidewalk they had a clearance rack with a sign saying $2.99. So we grabbed two shirts and did some other shopping in the store. Once we made it to the register one shirt rand up as $2.99 and the other at $19.00. When we told the cashier the shirt should have been $2.99 she called up and associate or manger that told us the shirt cost more and that is was in the wrong place. We told her where we had picked up the shirt and I left he register to go outside and pick up the same shirt. Upon leaving the store I informed the greeter that I was going to get a shirt off the rack outside, she said that was okay. I came back into the store with the same exact shirt and showed it to the greeter. She called up the so called store manager and I heard her tell the manger that is was the same two people as before. Finally she came up, not looking much like a manager at all. She was dressed like someone just walking in off the street. In fact none of the employees dress neatly. Faded pant and any kind of top. She started to tell us that the shirt was not $2.99. We even told her where the shirt had came from and preceded to tell us the in her own way that we took the shirt outside. So I asked her how could we have taken the shirt outside, that would have been stealing since it was not paid for. Then she started saying things that she did not put the shirt outside nor did any of her employees. She said people are taking things out of the store all the time and the camera’s and sensors would be going off and showing the actions. She had an answer for everything and started contradicting herself the more she spoke. Sadly and ex employee and customer where suddenly involved in the discussion. He the other customer was happy, he found his reduced items. She the so call manger than began to tell us about being with Kmart 40 yeas and so on and so on. I have called corporate but as to today have not received and response. This was April 14, 2017 and my husband and mines 28th Anniversary. She could have done us better. If their where 20 customers in the store that would have done them justice. The store is a hot mess unorganized and just not well kept. But to accuse of putting that shirt outside is too much. And the other thing is no one went out to remove the other three same shirts that where hanging on the rack outside. So
To Whom It May Concern,
I recently learned that your company will be removing many of the Trump branded products from your stores. This has got to be a politically motivated move since the Trump product sales are increasing. As a lifetime patron of KMART, I see this as a very bad move and I strongly suggest you reconsider.
Personally, my family and I will boycott your store and will spread the word to thousands of others. Please remember, there were much more states won by Trump than Clinton. If your company wants to play politics, than so be it.
Mike Morris
Orlando, FL
Kmart/Sears need to stay out of politics… You lost me and my family as customers….Trump won and I couldn’t be happier. You need to finally go through with bankruptcy and get off of Kent Island…
As a long time Kmart shopper today I shopped elsewhere for a Valentine gift and will continue to do so moving forward. As I quietly voted for Trump I will quietly vote with my wallet and it will not be with Kmart. There are plenty of other options to choose from. The liberal movement to shun and bully people for associating with our president is so repugnant to the senses of most Americans. I agree that people have a right to vote with their dollars but by removing those items from sale is falling prey to the liberal crazies and takes that choice from the customers with an effort to hurt, ruin and bully others. I want my stores, entertainers and business associations to stay out of politics. Those that don’t I hope they end up like Target that recently posted a $10 B loss after a year when they chose to enter the transgender bathroom conversation. I have not shopped there since then bc they made customers with a different opinion feel unwelcome. Also I skipped my trip to Nordstroms this weekend on my visit to Indy and will skip it in Chicago this upcoming weekend. Once again there are a lot of other choices. Kmart recently announced closing a store in the next town over. I can’t imagine offending half of its customer base will help business in my own town. Grow a spine and push back on the liberal bullies.
I want to end our Correspondence on the Notice of Your Company No Longer Selling “TRUMP” Home. My History as A KMart Customer goes back 40 Years and I Have Loved and Praised Your Stores, So I Accept Your Decision With Sadness and Our Separation Lies At Your Hands….
(I was Also Employed at my local KMart where I worked with Pride and I served my members well, Always Making Sure Those Members Recieved the Best KMart Price Possible!)
Kathy Weidman
Martinsburg, WV
Another store thinking they know better than the American population on where they should and shouldn’t be able to buy their goods- trying to use their political weight (which for Kmart and Sears is at best diminutive) by dropping Trump’s line- what a tremendously bad political and business move. And I don’t buy that it was at all a business move- your stores are already failing- how many have you closed in the past several years? And you thought this was a grand idea? The better idea would have been to keep a very low stock should someone want one of the items and to keep your heads out of politics and worry about your sales instead- You’ve now made it impossible to succeed and you really should be ashamed, if not embarrassed of yourself and your company. Even if you were selling Trump’s lines and they weren’t doing well, because let’s face it, if you are shopping at a cut-rate store such as Kmart and Sears, you’re not really going to buy Trump’s lines anyway- but by making some grandiose announcement that you’re dropping Trump’s lines – you’ve not only lost your loyal customer base, you’ve made them angry enough to make sure others stop shopping there as well. I don’t know who’s in charge of your marketing, but you may want to go ahead and put them on notice because they aren’t doing their job- as you’ve now catered to a market share of people that only buy name-brand tennis shoes on their government stipends or live in their parents basements with a sense of entitlement- NEITHER of which are part of your customer base- but somehow you think dropping Trump’s line is going to increase your sales? And you vainly did this in spite of your loyal customers, myself included. You have so blindly and unconcernedly overlooked who shops in your stores- hardworking people who are trying to buy clothes and shoes and still make the mortgage payment. They don’t have the money to shop in the high-end stores but still try to have themselves and their children look neat and kept and have shopped your stores loyally for years. You’re already closing stores left and right- why on Earth would you be so boldly inept? Do you think that it’s business savvy to alienate probably more than half your customer base? Even if you were the first to drop Trump’s line, I would assume the move to be slightly less than ludicrous, but you have the ability to look at how well all the other stores are doing since doing the same thing- Macy’s, Nordstrom, Target all with their liberal agendas- all with the thought that they know better than their customers- confirms your apparent injudiciousness and I will no longer shop at your stores and I will dance on the graves of what used to be Kmart and Sears when they all shut down.
Unapologetically,
Emily Hasan
Nice going guys. Need to spend more time on your stores well being and get out of politics. Your problems started way before trump. Your forgetting that it’s the people that voted for him that are YOUR customers. Your following in Hillary’s foot steps. So be it. Your making a big mistake. I won’t be back.
I heard today that you are dropping Ivanka Trump’s line from your stores…
This is such an insult to me as a customer. Why do you think you can take a political stand because one of your suppliers doesn’t necessarily agree with your own left-leaning politics? The left is so intolerant of any other beliefs other than their own…rioting and destroying property, beating and intentionally injuring others who do not think as they do. How can you stand for that??
As of today, I am removing myself from your email list. I will never shop at your stores again.
kmart, discontinue Trump brand lost me as a customer.
trump sucks! and the crook IS under investigation. LOCK HIM UP ! LOCK HIM UP!
attention anti trump dumbA**es you dropped the trump line so my family my sons family and all our friends will no longer shop there I will spread the word to boycott kmart to everybody get lost your finished
Boycott is on… Next stop for you Chapter 11
Ceo of Kmart is stupidity…….puppet of Hillary and Obama
By pulling Trump brand to make a statement to your liberal friends , my family will make one and no longer patronize Kmart .
To target a child of any political icon is a heartless, cowardly, and one of the stupidest things I have seen Sears, Kmart do. There are millions of people who shop with you that voted for Trump.I am just one of those millions that will never shop at your establishments again. Nor will my children or my parents. You have opened a can of worms. CEO you need to be prepared. Please stop adding to the political histaria.
You are making a big mistake closing the store in Madison North Carolina our town needs this store in a bad we done lost so much cause of rich corporate prick like you want to close everything down I think its time to see about an attorney so this town can be compensated for their losses
Kmart in Rosemead gave my layaway to someone else! The night manager could care less. It was a table and 6 chairs!!!! The manager said he would check into it and walked away….and never came back!! If not for Lewis in the layaway dept, I would never have gotten a solution. Lewis called several stores and finally tracked down a new set of chairs from a different store and I asked that they be delivered to me. After over an hour of waiting! No thanks to the managers or the person who gave my layaway to someone else! Thank you Lewis, you are awesome.
KMart,
I’ve been misrepresented on a Christmas layaway that I’ve gotten no resolution with your customer service representatives. I’ve made numerous calls when finally talked to a manager that told be I’ve received incorrect information consistently. Your company has no problems taking payments from me but for a month now I have not received an item that I was told was delivered. This issue of my layaway not being delivered is a problem with you and your vendor. I paid for items that were not delivered for Christmas, and has had multiple UPS tracking cases opened only to be closed with NO Contact. I have received multiple emails with different dates now of delivery so my question is why is this issue not taken up with UPS but with me? How come I’ve had 3 cases opened with a promise of having my money reimbursed to me and no contact on the final correspondence. Why have I made multiple calls to your customer service and spent over an hour each time on the phone with a promise of a follow up and yet don’t receive one unless I call. How do you keep customers on the phone for 40 minutes without checking in on them? How do you misrepresent information with different customer service reps all telling me the same story yet no resolution. Why did your manager admit that I was misrepresented and still have no resolution? What happened to customers being right and finding a way to make me happy rather than argue with me on the phone? Why after a month of cases being opened and then closed I have yet to have the merchandise I purchased and still not delivered these were Christmas gifts for my grandkids and no resolution. The address that items were delivered to is a 3 family home? Did anyone check on that, why is it that CT had all over the news not to have packages left on porches because items were being stolen. Why is it you are insured through your vendor but I’m paying the cost of no paid for merchandise and its no where to be found? I will pursue this until I get a resolution by posting here everyday, contacting the BBB, and might pursue my local news to take over. The increase of my blood pressure trying to talk to your customer service department that provides you with different stories is not worth the mental anguish I go through trying to find a resolution that is past 30 days.
To Whom it May concern:
This email is in reference to the following order:
You’ve got it, Christina!
UPS has informed us that your item(s) below have been delivered from your layaway contract 80330585. Thank you for using Kmart layaway. We truly appreciate your business and hope you enjoy your items.
Sincerely,
Your Kmart Team
Receipt is required for most returns and exchanges. To accommodate holiday returns, select items purchased between 11/1 – 12/24 will have an extended return period: Items which typically have 30-day return period, can be returned through 1/31/17. View our Return Policy for details and exclusions.
Order Details view or manage your order
LAYAWAY STORE CONTRACT STATUS: Shipped
Store Address
Paul Aresco
13 Pleasant St
Vernon, CT 06066
860-578-7553 Order Date
Fri, Nov 04, 2016
Layaway Contract Details
Contract: 80330585
Contract Total: 180.77
Down Payment: 0.01
Salescheck #
78405078915000
Suborder #
1426305297
I have used your layaway program before and I have to state that this is the first time I’ve had an issue with an order. I can also state that going forward you will be the last merchant I will ever use due to your POOR CUSTOMER SERVICE I have received. I received this email when my order was delivered to the street address that was on the order. This is a 3 family house and the receiver of the merchandise never received it. I received the email on December 15th, and I first called your customer service department on 12/19.2016 stating that my family never received the order. The agent I talked to told me she would open a case and the package would need to be researched however the agent assured me that I could have the sender come pick up a replacement order by 12//23/2016. First occurrence of being misinformed.
The following week I had UPS contact me without leaving a message I don’t pick up my phone if I don’t recognize the number I don’t pick up my phone after a week later got in touch with UPS who closed my class without talking to me. UPS then informed me they had to open another case and they had to speak to my daughter in law (this was the receiver of the items. A week had gone by. UPS reached out to my daughter n law who also verified the fact that a package was not delivered.
In the meantime a week later I called back your customer service who and received an email that once the investigation was complete a resolution would follow that did include my money would be reimbursed to me I have that in an email. No further email other than from UPS stating that they were following up on the case.
On January 3rd made another phone call to Kmart customer service that stated the case was still being looked at with no resolution. Again I was told that a refund would come once the case was complete. Mind you I was hung up on twice and had a conversation with an agent that kept me on hold for 30 minutes without EVER checking on me. I’m a corporate trainer who teaches customer service skills and you should always check in on the customer.
Called again on January 10th stating that I still had no resolution on items that I paid for and had the expectation that my items would be delivered. I talked with your agent Clariss I have a follow up email asking for my comments on her customer service. Went through the process of going over my issue of paying for items and no delivery of the product. I stated I wanted a resolution and was informed that she was submitting an email for reimbursement of the items I paid for but not delivered. I was told it would take 7 – 10 days to see that and I would have an follow-up email in reference to the call. I didn’t get any follow up of the call, and within 15 minutes of that call I get an email from Sears stating to me that now on the 12/23 a delivery was made. False email sent to me, because I’m told through-out any conversations there was never any reference to another delivery being made and I have the original email stating UPS delivered on 12/15 and again another misrepresentation from your company.
Called on January 16th first talked to a Fraunce that informed another case would have to be opened and then would need to be close before a request can be made for reimbursement of funds for items paid for but not delivered. I told Fraunce that was not acceptable to me because what is the point of having the original information that a delivery was made on 12/15 to another email stating that it was done on 12/23. I asked for a supervisor named Amanda who then told me I’ve been misrepresented again with wrong information. No request was made for reimbursement and another case would have to be opened.
My question is I’ve been misrepresented numerous times by your customer service reps, lied to, no action sent to me in email when I was told I would get some. I paid for items that were never was received to the sender, and in my opinion that is on you. You use the Vendor UPS and they didn’t follow through. Why after over a month I have not gotten any resolution, been misrepresented by your company, and I’ve paid for items that was never received by the sender.. I’ve spent over an hour each time that I’ve talked you your customer service department. I’m so disgusted with the treatment I’ve received by your company that I’m going to follow through with getting in touch with the BBB and possible seek an attorney for you misrepresentation of handling your customers. The amount of time I’m putting into calling your company, being lied to, the mental anguish of this issue over something that is between you and your vendor not me the customer. I plan on letting this story hit the social media scene, and might go as far as reaching out to my local news to find a resolution.
I’ve replied a few times to emails with no response for inquiries. I will continue to send emails until I’ve gotten a resolution. I can supply all communications of emails from your poor excuse of a company. I expect a resolution and want someone to reach out to me. According to my files you have my cell phone as being 813-312-XXXXX. I need to remind you all again these were Christmas presents to my grandchildren that live in another state meaning along with their disappointment of not getting these items for Christmas, they are still waiting for something from me.
Regards,
Christina Bedus
Certified Learning Facilitator | Enterprise Solutions: National Education
Humana
5701 E Hillsborough Ave|Tampa, FL 33009
Cultivate Uniqueness — Pioneer Simplicity — Inspire Health — Thrive Together — Rethink Routine
You have an associate at kmart in Spring Valley,CA 91977 store 4306 Robyn Duncan a manager posting on fb about store closure and being very unprofessional this is what she posted on FB Lol! This was a year ago….Rumors flying at work we’ll be closing April 2017. Get your facts straight ahem….you know who you are. If & when it happens…it happens. Until then STFU!!
Nuff said.Managers like this should be fired ASAP
I want to express my disappointment in hearing my local Kmart is sited to close. Myself and my family shop at this Plymouth, Mi store at least once a week. I would like to know if there is anything myself and family members can do to help keep this location open.
I tried to make a phone call and was shuffled around, chuckled at and finally hung up on when trying to voice my opinion, concern and knowledge on what I could do to be an advocate for keeping this location open.
Please advise me on what I can do to help.
So I have been a super good customer with Kmart for about a decade. I live near the Kmart in Cudahy California. This store has gotten from Good to Bad to I dont know anymore. So with this said I do about 90% of my shopping online now. Well my compalint is that when you go pick up Online purchases ITS A BIG JOKE. This store really needs to update their pick up section. We have to make line with the rest of the return / exchange cutomers. It took me 48minutes today to pick up my order. And the way they store their items OMG.The only reason I did not have this shipped was because I needed the items asap and placed the order last night. I will be probably doing more ship to home orders and will definetly be looking and shopping closly to Walmart. Thier online pick up is great always clean, efficient and QUICK. Was reading some of the compalints from below. Maybe we should go the old fashion way to maybe get a response and mail in our complaints.
A gift was shipped to my daughter from a relative who lives out of state. We attempted to the return/exchange the item with the receipt that came in the box for a merchandise credit so my daughter could pick something else out. We arrived at KMART in Plattsburgh, NY on December 27th around 1030a. There was only 1 employee on a register. We were 5th in line while the employee processed other returns and checked out full carriages of items. She complained to each person about being alone and told us no one would help her. Said it was “the KMART way of operating”.
The line continued to grow. I explained my return to her and she told me the ONLY option was to refund the original form of payment. How does that make sense with a gift? So KMART would rather lose the sale than have it exchanged and keep the original amount?!?!? I asked to speak to a manager. She quoted the credit to the original form of payment policy again. I asked again for a manager. The employee, Laurie, threw her hands in the air, said I was yelling, began to cry and walked to the back of the store leaving at least 10 of us in line. Another associate, Jen, came up and had my merchandise credit processed with a simple call for an override. 2 other cash registers were opened to take care of the customers in line. An employee has to have a breakdown in front of customers so we are able to get better customer service?
Why could Jen do what Laurie could not especially when KMART not only kept their original amount spent but I spent another $20?!?!?!
This is not my first issue in this store. The store is dirty. Looks as if they are going out of business. There is rarely enough help at the check out. I have not been shopping at KMART for several months due to these problems and only had to go back because of the return/exchange. Needless to say, I won’t be stepping foot in that store again!
I purchased holiday gift sets on the 22nd and was never told or even noted a sign that stated that you cannot return holiday gifts after the holiday. I was told that this policy was effective for a while on the 26th. I was never shown a sign where the verbiage of this policy was written when I was at the Customer Service desk or anywhere else in the store upon entering. Since this is the first retail store that I have heard with such a policy, I decided to call their headquarters customer service to see if this was in fact true, and the woman named Yvonne proceeded to inform me that it was Kmart’s policy for a long time and she too can say it’s every retailers policy like Walmart. I stopped her right there because that is not true being that I have family members who work for Walmart and told me how much holiday stuff was returned on yesterday (12/26/16) alone. She then said oh and that at her Walmart they wouldn’t allow her to make a return last night (seems like lies to try to get me off the phone without a resolution). Yvonne places me on hold while she contacts the Kmart store in question to ask if they have the signage displayed in reference to holiday gifts and she tells me that they told her “yes, it’s displayed at the customer service desk” (again lies, for if it was they would have pointed it out to me on last night). And furthermore, who’s to say that any truth is coming from the store associate who answered the phone and/or the customer service agent who has me on hold (I guarantee that they went to display the sign that probably was on a manager’s desk really quick). However, had I known prior, I would have made my purchases elsewhere or even made a better decision with my purchase. Yvonne seemed to not display any empathy (one of the vital customer service attributes).
My rant is more so that the receipts do not state this “policy” and there is no signage (at this store evidently) displaying this said “policy.” It’s like the government stating a policy that we all have up abide by, yet it’s not written anywhere, WE THE PEOPLE, would never find ourselves submitting to spoken government policies that will affect our lives. So why should we sit back and take made up on the spot policies at this retail store that will dictate our hard earned money in the end? Everything else is printed on the receipt and for all the receipts that print with your one transaction you can’t get this policy written on the back or front of one of them.
I have submitted my email address and look forward to hearing from one of the listed Kmart Officers.
Very upset customer-M.Mcfarlane
I went to kmart in Victor N.Y after done shopping and started cashing out an item was not marked properly. So the sweet cashier called a manager over which he acted like I was bothering him after showing him he made me feel like I was dumb and wrong never gave me the priced that was marked. To say the least I never made the purchase left and went to Target. I feel if you don’t like your job maybe it’s time for a different line of work .
Same thing happened to my me and my husband on April 14,2017 Still as of this date 4/19/2017 no resolution not even a call.
Kmart is a complete joke specially the service you get in redding ca. The store looks awful and they sell broken merchandise. When you call to speak with the Manager Ken about your broken product that you ordered online at their store and picked up (90 plus mile tripfor me) I was told they dont check their merchandise they just sell it. He said I could exchange it… when i explained how far I had driven to pick it up the first time he said whats the big deal I live 10 miles passed you and he drives up there everyday!? I told him Umm yea thats probably because you choose to work up there Im not driving up there to get paid. I asked him if he could do anything to help not make this such a big inconvenience for me his customer and got no response. I believe in customer service 100% if i dont receive that i wont return. The service i recieved there may explain why it looks like your store is about to shut down.
I would like for one of the three CEO,CFO,COO to please respond back to this customer. If any of them respect thier customers!
CEO-Edward Lampert
CFO-Robert Schriesheim
COO-Jeffery Balagna
Or high up management
I find it a bit ridiculous that I put in a lot of money to k-mart merchandise, but the one time I need to exchange something without a receipt I am told I cannot. I can understand not issuing a refund, but I just needed to exchange the clothes I bought my son for Christmas for a bigger size. My items were on layaway and I did not realize I grabbed 4t instead of 5t until I went to wrap his gifts. Unfortunately, I believe I tossed my receipt by mistake. I was told this is corporate policy and I think it is a load of crap! These clothes still have tags on them and never even touched his skin. I am out $50 before taxes were added and I refuse to spend more money on the correct size at any kmart store! I would rather spend more money somewhere else than to give another penny to kmart.
I placed an online order through KMART. For 1 item. Received it a week later. Was not what I ordered. Called the returns department. Couldn’t understand the representative because her foreign accent was so think. I asked for management. She transferred me. To yet another representative that I couldn’t understand for the same reason. That by the way, was not management. I ask again for management or a supervisor. So I get transferred a 3rd time. This time to a lady manager that I could finally understand. I explain the situation. She said they have a “process” for returns. She said I would have to print a shipping label (I don’t own a printer). Then take it to the nearest UPS facility to return it. And once they RECEIVE the item that THEIR COMPANY sent me that was wrong, it would process. And not until that was complete, would they send my correct item!!! So basically 4 weeks to get the 1-$30 item I ordered that THEY screwed up on. I told her this was not okay. I wanted corporates number. She said she was corporate for returns. UM NO!!! She hung up on me. It took me all but 2 seconds to find the CEO’s name and number for KMART. I left a voicemail. We will see if I get a phone call returned. This is ridiculous!
I meant thick* accent. Not “think”.
After waiting for over 45 minutes in tje store because they could not find it,then I get ATTITUDE from Your customer service lady,( the old one not the black lady). They she proceeded to call store security on me cause I’m getting more upset at this point. I cancelled this order and will NEVER NEVER shop at a Kmart again. I told them to call a mgmt and she wasn’t going to come down,until I yelled she’s not to busy for a customer. She came down and FINALLY AFTER 45 minutes with others getting their item faster, the Mr came down and told them to refund my money like I wanted. It is not my fault that they are unorganized and not a customer friendly people or service. The old white customer service person came at me with a attitude first.
I’m sure this will not get read or that anyone cares about customer satisfaction.
So yet again a complaint will go unheard and nothing done. Maybe I need a job with no consequences when I don’t know what my job is Customer SERVICE. CUSTOMER IS ALWAYS RIGHT even if they aren’t. I learned that in my over 35 years of customer service.
Bye
The Kmart store located in my town Plattsburgh NY, is a joke! The CEO needs to appear as undercover just like that show on tv. and see what a disaster this store is. Its’ dirty, unorganized, and the employees do not know customer service. Might as well shut it down its an embarrassment!
I have two issues with a purchase that I made on line. I had ordered a car seat with a carriage included I was asked if it was a gift which it was why I don’t know so it was for a shower so when she had received more than one I told her to return it and get what you want. She tried to return this at the store in Leominster ma. When she got to customer service they told her that it was past 30 days and their policy is no more than thirty days. She was 32 days after purchase which was on line we argued the point also called as high up as I could and got no where. I also had an issue with your web site which states orders over $49.00 get free shipping but when you check out you have to use a charge in order to cash in on the savings I found it very misleading.. So at this time I am trying to sell on line it’s not open there was no reason to not take it back and resell on the floor..they also would not give me any authorization to return via mail. I have to say I’m so totally disappointed and clearly do not wish to shop with Kmart and or Sears in the future is this why your stores are closing cause customer service is clearly not available here…..
Okay, I hope something is done! First of all I missed the largest sale of the year yesterday, due to incompetence of store#4353. Saving money is not easy, but we did manage it, to spend on our kids for xmas yesterday. So, I’m paying in line. Over 1200.00 in my account, n a weird screen pops up. Well this kid continues to have me enter my card with the chip n do the debit transaction. He tells me it cancels it out, calls a frontline supervisor Tanya. Now 4x later my cards declined. Tanya then moves me register 6 from 8, thinking n telling me it may be the register. Then try’s it again with another girl. This dumb girl didn’t even ring up all my stuff. She tells me same thing declined. Now I’m pissed so I go over to the ATM n I have 237.00 in my account. I’m like omg wth so I pull up my bank info on my cell. It shows 4x they charged me for the same stuff. I speak to their store Manager Steven n Jamie his Cash Cage personnel. They r like all we have in our system are these two amounts both are Void. I’m like well they are showing pending n approved in my account. They tell me wait till tomorrow n if the post bring in ur statement n we can reissue ur $. I’ll call u tomorrow Jamie stated. Ok, it posted of course I go to bank get a printout of the post by my banker. I get to Kmart Jamie, Tanya n the store manager Steven all gone. I’m sitting out here thinking what if this was their $, their kids? Steven put 10.00 rewards on my card as if that makes any of this alright! Not to mention the dumb register ppl didn’t give me receipts for nothing. Now all they are telling me is all I have are the voided transactions in the system. Next step is the file Fraud Claim against the store n I’ll b writing to BBB for these actions. FYI total amount owed is $821.61. I’m angry!!!! I want something done!!!!
I hope someone at Kmart corporation read this and takes it serious, from a very dissatisfied customer.
Yesterday, like most days I logged onto Kmart.com and shopped. Placed an order for an item valued at 49.99 ( NFL sweatshirt). I was not giving or noticed threw the transaction that NFL item were buy one get one.
On the following day I went to shop at Kmart.com again, and it notifies me that all NFL items are buy one get one.
I called customer service to see what options I had to enjoy a perk of being a Kmart and shop your way rewards member and take advantage of the buy one get one offer.
After 45 minutes being on the phone, I was told there was nothing that could be done.
I was then transferred to a supervisor , where I was told that they could not see the offer , and I must be a liar, or that there system hasn’t updated. I was offered 5.00 towards my SYW card.
This is ridiculous!! Why would I want 5.00, when I feel like I should get to take advantage of what is advertised on Kmart.com?
5.00 does not cover or is equal to the what is being advertised for NFL gear.
I am very displeased by the way I was treated, I felt like I am a valued member and I shop regularly at both Kmart.com and sears.com. But I must’ve been confused, because the service I have seen today. Is far from being treated fairly.
I have been trying since mid October to return a broken highboy you delivered to me. I am constantly getting the run around. I have called your customer service , today will be the 8th time. I am sick of this…all this for a $59.00 return. I am going to make sure this goes on my social media page. I want something done. I have been waiting for 2 weeks for UPS to pick this up. You send me a broken product and I had to pay for it to be picked up and no one ever comes. Do I have to go small claims court for $59.00 plus a days pay and court costs you will have to pay. I have doXXXXentation and phone records, I am very angry now and feeling i have been ripped off. I am expecting the courtesy of a reply.
I was a for employee for almost 3 years at store #7083. I was on schedule for 4 days paid vacation when I put my 2 weeks in. I didn’t receive a paycheck for those days, so I contacts my stores HR rep. She claimed I wouldn’t get paid for those days since I decided to leave the company even though I earned those paid days off. She claimed she was going to make a phone call to corporate to see what she could do for me., however, I never received a call back from her. So, I decided to call corporate myself and the problem was resolved in ten minutes. I don’t understand why I never received a call back from her, because if she would’ve looked into it or called, it wouldn’t have taken very long for her to get back to me.
After I submited my comment up came waiting for moderation, What does that mean? If you don’t leave my comment alone you all are a bunch of gutless people. you can take this one out if you if you leave my first one alone, BILL
The moderators of this website try to remove as much spam and profanity as possible, therefore, posts are moderated before approval.
Thanks for understanding
We have a nice K Mart in Lake Havasu City Az. On the last day of Sept The Cafe was closed in the middle of the day. This store in on main st. and 10 miles from a Walmart. A lot of people used this service. It was closed because Nathans dropped out from paying the rent. This was operated by K Mart for years. everything is still there. This decision to close it should be left to the store manager not some big wig like Edward Scott Lambert, CEO That never does anything but make bad decision. Good luck on keeping this beautiful store open. With decisions like this being made I look for K Mart to be completely gone in less then 10 years. William Doughty
Ordered online at Kmart.com a Double shower/changing room camping tent on Aug. 21st for $74.75 and picked it up at kmart in waikele, hawaii. Went camping and couldn’t use it, couldnt hang solar shower bag. Went back to store on Sept. 21 to return it, was told i was a day too late and they couldnt give me a refund. Policy is you have up to 30 days to refund w/reciept. Well isn’t Aug. 21st to Sept. 21st 30 days? I used to shop there all the time, well not anymore.??
Been into the Towanda/Wysox Kmart in Pennsylvania many times, just yesterday I was in and there was a Caroline Code Adam called and when they were announcing it no one could hear it go over the PA system. Walking into the bathrooms gave me an instant headache with mold and water around the toilets. Also the store manager who is very rude and seems like he doesn’t care much about his employees. Extremely hot because lack of AC.
I am very upset with your layaway program. I like how it used to be. I have been a valued customer for years and when I made a layaway I was able to go every week and get a price adjustment. Now I have to take out my layaway, return everything and then shop for the same stuff to get the sale prices. I think that is so ridiculous, it should go back to the way it was. It’s a waste of time and more work for the workers. Please bring back price adjustments.
Actually, most of companies like that.
in China, many people are complain about that. bad service, rude, even you make the complaint, but most are no answer, or the useless answer.
But as the businessman, We still try to contact them as business as supplier,
Do anyone know their purchaser ?
I want to brag on one of your associates at the Mableton Parkway store in Mableton Georgia. I was at the store looking to purchase a freezer but was unsure of which one to buy. I noticed a man working on something else in the area. I asked if he could call someone to appliances because I wanted to purchase a freezer but was not sure of the one I wanted. He immediately put away what he was working on and came right over…Not only did he have an awesome attitude but was very knowledgeable as well. He sold me the freezer, and got someone to help him put it in my car…I used to work for one of your competitors and we were taught to do this but very rarely did it happen. His name is David Lomax. The other gentlemen’s name was also David but not sure of his last name. David Lomax deserves a raise and promotion! VERY SATISFIED CUSTOMER!
I purchased an dual crosstrainer online at kmart.com two months ago and tried to return it because it would no longer work properly. The data screen went out and no longer gave any readings on it and the wheel in the front made a horrible noise. I was told that due to company returns over 30 days could not be made so now I have a $150 piece of crap that kmart refuses to stand behind though they don’t mind letting you waste your hard earned money. I will never purchase anything from their company again. And further more I will be sharing this with anyone else who will listen.. Lesson learned … I’ll post this on any and all social media outlets as well as pass it through word of mouth… Perhaps even make a YouTube video so everyone knows how kmart treats their customers. From now on I’ll be shopping at walmart at least they give you 90 days to return items.
I made a purchase at the Manahawkin store on 7/25/2016 for 103.63. I used a debit card and the cashier told me it was declined. I said that should not be. She said try it again, which I did. It worked. I checked my bank statement the next day and it showed a duplicate charge. I called the store and was told that it was in a pending stage and that it should be reversed and to check back in a few days. I was also told they were having computer problems and that it was happening with wells fargo debit cards. When I checked back this morning it still was not corrected. I spoke with an employee who said that it was wells fargo issue…that they now have to send it to their detailed control center. I asked for the number to the detailed control center which they did not know. They gave me a corporate number, which I called for customer complaints. The second person I spoke to said the store would handle. I asked her if this complaint goes to someone in the corporate office and she said no. WAKEUP KMART CORPORATE YOU NEED TO HELP YOUR EMPLOYEES DO THEIR JOBS!
You might want to check out the manager at the Kearney,Ne. Store.He is a drunk and who knows what else.He is a womanizer and has no business working with the public ! I definitely will not shop there again !!
Kmart/Sears Holdings is the worst retail company in existence! Do not shop or work for the company. Customer service is horrible and they treat employees like sh*t! Hard work goes unnoticed and corporate doesn’t care about employees below them! Kmart is a horrible retail chain and I can’t wait until they go out of business. If you decide to work for them or shop there, don’t say you weren’t warned when things are horrible!
i will not shop at a kmart ever again! this was at maysville this store is closing at 330pm 0/27/2016 i was going to go shopping with my daughter she carries a backpack with her at all time and has been in their store before with a backpack she carries her writting tablets her art paper and pencils and stuff she keeps to help her cope with her anxiety . she has been going thrpough anxiety and depression for this past year and today was a good day until we walked into kmart.there were two women employees at the service desk the demanded she leave her back pack there at the desk as soon as we got through the door in order to resume shopping .we though about putting the backpack into the car and lock it and and were going shop the older woman asked her if she carried it around like a hermit they asked my daughter what was in her backpack she told them there was stuff in it to help with her anxiety. the older lady did quotation jesters” anxiety issues huh” and called my daughter an entitled whiney whiney white chick under her breath . We didnt egage her rudeness and left and spend our money at your competitor walmart . they treated my daughter like a thief and my husband is an aviation tech and i work at the hospital
I am writing to inform you of the absolute worst retail experience I have ever had. I have never complained to a retailer but what I went through yesterday, needs to be told.
I purchased an auto seat cover set from the Kmart in Farmingville, NY about five weeks ago. When I got it home I saw it was the wrong size for my car so I returned it. I was told I needed the credit card I purchased it with. Unfortunately I had left it home. Two weeks or so later I returned to the store with my card and that’s when the fun began!
When I explained to customer service what had happened, she began addressing the issue. She was clearly having a problem since she was discussing the issue with your “main office customer service” on the telephone. After some twenty minutes had passed, (no exaggeration) she called her manager over. Finally, your manager told me I could not return the seat covers because I had already returned them and she had us on video doing so!
I was livid. If there was indeed a tape, I told her to notice we had left with the seat covers and without our credit. It should surely reflect that on your store records. She was determined and so was I. Finally someone she had on the phone told her to give me my credit.
I was basically accused of trying to pull a fast one for a cool 39 bucks. For your information I am a senior citizen and I am probably one of the most honest people you have ever known.
My wife and I were treated disgracefully. Kmart and Sears need to be ashamed, not just for the behavior of your employees but for the incompetent system you have that cannot seem to tell whether an item was returned.
I Bart a swing Casco for my baby I didn’t open it until 2 months later when I put this thing together it didn’t work I brought it to Kmart and they said they’re not going to take return because I didn’t have a receipt I said the same still brand new I see you can look at it I just opened it today they said is over 30 days and there’s nothing they can do about the same they don’t work I said so I can sell broke stuff and it’s the cost of my fault I told them if I new the swing didn’t work I wouldn’t got it. Then I ask lady so when I buy stuff from here I got to open it 1St to see if it work cuz if it don’t it’s on me and she said yes and I was like wow I’ll call customer Solutions they was no help the man told me he was going to call that store and have them return it and I called the store 5 days later and a person told me the man lied to me and customer Solutions don’t call them or email them and I said wow I would never shop there again and I see where all of them closing down I’m a single parent of 3 kids I don’t have money to waste so I’m very upset to be giving away free money that I don’t have and kids expensive
The Village @ Mableton, 5590 Mableton Pkwy SW, Mableton, GA 30126 this is the store.
I visited the Kmart at 7050 S. Pulaski today (6/2/16), I purchased a pair of boots, a pair of shoes, 12 pack of soda and a blouse. This store is going out of business and everything was 10 – 30 percent off. The boots and shoes I purchased were 30 percent off the lowest marked price which was 27.99 and 7.99. The cashier states that the price on the items were wrong, I told her that it wasn’t my fault so I felt that I should get the price on the shoes, she replied it wasn’t her fault either. She stated it was 30 percent off the original price and didn’t honor the price on the shoes. After paying for the shoes I went back to the shoe department and took a picture.I took the picture to the Service Desk, explained what happened and the young lady helping me was very nice, she called the young lady in shoe department to verify the price. She verified the shoes were 30 percent off the lowest price. At the Service Desk I got to talk to Jasmine. She told me that the percentage was not off the price on the shoe boxes it was off the original price. She was not helpful nor friendly and rude. She got on the phone and I guess that was the end of our conversation. The pricing of the shoes are misleading and should be addressed.
on April 30, 2016 I purchased a upright kenmore freezer from k-mart they stated it was refurbised but assured me it was working and there team had checked it completly and it was working fine. I did purchase it and I plugged it in and waited 24 hours before filling the freezer with at least $400.00 worth of meat, two days later I went to put a couple of roast in the freezer and discoveed all my meat went bad the freezer had shut off even though the power ligt was lit, I proceeded to call the store after claiming down, and explained what happened they stated to return the freezer, which I did the next day, even afte all this I was going to purchase a different frezer from them that I saw on line, they stated they could make any deals with on line purchases I wanted some compensation for all the meat I lost but they would not do anything but return the orginal price I paid for the freezer, I WILL NOT SHOP AT ANY K-MART OR SEARS EVER AGAIN!!!!!!
I quit my job at Little Caesars inside of K-Mart in Concord, NC on 5/10/2016. The reason I quit was because I was informed that no-one wanted to work with me, that I didn’t do my job, that I took 20 minutes to wash 1 table, my numbers were low, and there were several messages that I was a terrible employee. As punishment my hours were cut to 1 day a week at 5 hours a day. I live 30 minutes away from the location. It is not worth it for me to drive that distance and only make $7.25 an hour. I have worked for this company for 1.5 years I have a family to support, and I have just this past month been back to work after being ill. I have medical bills coming in that need to be paid along with my regular bills. I just can’t afford to be treated this way and have to work like I do. I have requested the Asst. Manager position 6 months ago and most definitely have the experience and know how to do the job. When the manager position became available I was locked out of the computer and couldn’t get my password changed, so I was unable to apply for that position the day it was posted or for the week it may have possibly been posted that no-one knew about it. It is hard to apply for jobs when you are at work until close all the time and definitely harder when you can’t access the sight to apply for it. I just took all that I could. I did text my asst. manager and let her know that I was quitting, and I told her the day before also. I used to love my job there until we got all of these people that don’t know what they are doing and won’t listen to how you are supposed to do them. It is your loss, because I was a really hard and efficient worker. I did tell you to look at your footage to verify what was being told to you. If I was looking around at the tables it was to see what ones still needed cleaned. When your manager makes a cleaning list and gives 1 person 4 items to clean and the other person 7 item to clean and 2 others aren’t even on the list, and are told that the list is divided equally, you seriously think someone needs to go back to kindergarten and learn basic math, 1 of the items on the 4 item list isn’t even a chore, it’s common sense to turn off the lights when you are one cleaning for the night. Please do review the footage of that night and you will see that I did mine and part of her list, plus the ones not on the list. Thank you Donna for taking up the tills for me! I know it was almost 11 pm when I got out of there but that is because I had so much to do. I do have 2 jobs, because I couldn’t afford to only have 1 with what I make there and so few hours, so I can possibly get my bills paid sometime this year. I just got the other job. I’ve had it about a week now. It is only 7 minutes from my house, and will be less expensive for me in the long run. It is only part time as well.
At Norridge, Il. location I like shopping there. Last week Sunday May 1. I was going to use
1 of their disabled scooters, I know they cater to the disabled, they have 5 scooters.once
again !!! only had 2 working. I experienced this often, with 2 people waiting , so I had to go
to Target across the street, I prefer K-Mart , but they had scooters available. PLEASE,
arrange to repair the broken scooters. I may NOT be the only customer complaining, of
having to go to Target .Lets keep the customers at K-Mart. I went shopping again May 8th
same situation!!!!!!!!!!!!!
Thank you
Hello,
I had planned on contacting the customer service but after a bit of research on Kmart I have no desire to speak with anyone from the Kmart/Sears store. Tonight I went to buy pj’s for my grandchildren off their clearance rack. I took them to the register and was told they were over $14. One pair has a short set from last year which was also supposed to be marked down. The rest were fall pjs sizes 3T to 5T. The cashier called the department and the department employee came over to the register yelling…”some customer put it on the wrong rack”. I explained the pjs were in two different spots. They were on the clearance rack in the toddlers section and the larger sizes were in the clearance rack in the boys section. I took the sales rep over and showed her. She continued to yell they were put on the wrong rack by other customers. I asked for a store manager and another even younger girl came over and said she was the only management there. She also told me that they were put on the wrong rack by the customers. I asked if they had anyone working in that department and her answer was “they have people who don’t like to work.” Enough SAID … I could go on but the rest of the story is as ridiculous as the rest of these post. I am with everyone on here I will not shop at Kmart or Sears again. They don’t like to work there and I don’t like to shop there. I think I walk away with the least to lose. I am only sorry they are only closing about 68 stores. I think they should all be closed…PS…the young girl was kind enough to give me the corporate number…LOL…which was a phone number for some type of conference call for another company I never heard of. Godspeed on your own demise KMART and SEARS. For all the employees that management was talking about. Don’t cry over spilt milk when you don’t have a job because you didn’t want to work in the first place.
The kmart and Sears customer service is terrible. If amazon or Walmart have the same item, get it from them… less shipping and handling, and they are much much more pro customer. Its so weird that sears.. which used to be considered one of the pre-eminent retailers in the nation, has worse customer service than Walmart…. I’m so frustrated. They charged me 69.99 for shipping and handling for a bed, which I complained about, because I bough a bed from Walmart, they sent me the wrong thing, but the shipping was free, and they corrected the mistake without hassle. Hands down the best customer service Ive gotten in decades. If I would have given Walmart that much shipping it would have been next day delivery. So today on my phone, ( which I screenshotted) I see kmart/sears has changed the 69.99 to free in big red bold letters. this makes me happy, because I think they do care… But I notice the price total hasn’t changed, so I call costumer service to ask about it… turns out its a typo… So frustrating, and mean. I cant recommend them to anybody.. If the product you want is located somewhere else, Walmart, amazon, target… get it there, they actually care about customers.
It was February 13,2016 . My friend Deena Lambritt ,my son Bralyn and myself was surrounded by at least 5-7 police officers. I thought maybe one of them stole something. No that was not the issue Deena has Huntington disease which causes her to move a lot. The officers could have handled this differently but they followed her to the bathroom. Through the store then treated us as aliens asking aloud in front of whole store. Now she feel ashamed to go anywhere I written other notes but have not received response my next action will be to contact the news station and continue with my lawyers.thank you Loretta binford
After purchasing at least three different chairs, which by the way, upon purchasing; I thought were good purchases, I am totally disgusted with “false advertising”. The last chair I purchased, called Graham recliner with ottoman (08432635), broke in the back. The store where I purchased was extremely nice when I called the week of February 7, 2016. I spoke with store manager, Rick Jones and he assured me that someone (will not name) in the store could fix. I called my son, who works 5xweek, and he was able to take said chair to Kmart store on Saturday. So far no problems. Sunday morning he gets a phone call from person who was to fix chair; he informs him that “said chair is discontinued and it would cost more to fix than it was worth.” Chair was only a year old, and I had paid over $200 for it. Now to me, that is not a cheap chair. I said that was fine after my son called me. On Sunday February 7, 2016; Kmart ad for the week comes out in Kingsport Times newspaper. Well, guess what? Discontinued Graham Recliner with Ottoman (08432635) is advertised for low price of $179. Imagine my surprise, seeing said discontinued chair advertised for $20 cheaper. I still have yet to figure out how your store gets away with so much false advertising; but I do understand why many are closing, not just you; but lots!! I guess I will take my hard earned money elsewhere; considering that your employee think it is worthless anyway!! I have dealt with Kmart for many years, have had a few ups and downs, but mostly satisfaction. To me, this is ridiculous, I am an older lady who enjoys my basketball and have a television in my room. This chair enabled me to enjoy them and be comfortable, a good chair can be hard to find. I am sure one of your many competitors can fill this need. Anyway, I am sorry there is no place here for attachments or on your website; you would know exactly what I am talking about.
I work at a Kmart and I have to say it is terrible I’ve cried multiple times because crazy customers come in yelling at for no reason over prices I can’t change (I’m a cashier) We [cashiers] have it the WORST. Don’t even get me started on HR… Me and all of my friends decided to apply hear because it was close to home and we were looking for a first job (we are 16). The HR rep put hours on hour schedules that are impossible to make because we simply couldn’t work those times because they were illegal. She would put us down at 8 am on a Monday and first of all the law says that a minor cannot work before 8 am and how does she expect me to get their doing school. She also puts me on it on days I said I couldn’t work at all due to prior commitments. Also the pay and hours are terrible, there are no pay raises what so ever.
I bought a pair of Joe Boxer cargo pants on 12/5/2015 in Williamsburg, VA. I got them for my husband because he has several pairs size 38 and I couldn’t find them in Baltimore, MD. He had both knees replaced and is now able to wear them, He tried them on and they are sized wrong. He can’t put them up over his hips. I tried to return the on Sunday and was told they are over 30 days and can’t be returned. We are just able to get out because on 1/22/2016 we had a snow blizzard and got 30 inches of snow. Now I have a pair of slack he can’t wear and can’t be returned. I would appreciate any help you can give me.
thanks,
Cathy
The store manager in Willow Street Kmart(Gene) has very poor customer service I don’t even know how she is a manager. I went to pick up an online order which I had the email both package were there.She gonna argue with me that there was only one there. So she finally went to look somewhere else and found the other one. She was really rude about it. The young man who brought my packages to my car was very apologist about his managers actions. You can best believe I will never visit that Kmart again.
Sincerely, One Angry Customer
Sir. Dock area store 3116 Wilmington NC drain at dock pit stopped up, no drain grate allowing trash to clog drain..which store Mgr is not worried about as receivers said has been clogged for at least 2weeks. 01 18 2016….today’s date…cleanliness is the main cause here….
To whom it may concern;
I was shopping for a BBQ on your Kmart website and came across one I liked and wanted to order. After trying several times to put it in the shopping cart, it kept telling me delivery was not available in my zip code. I called customer service to get help placing my order. Unfortunately, after a long time on hold waiting Greg to check on this BBQ, I was told this item was out of stock. I started asking about two other BBQs and neither one was in stock, according to Greg. I asked him how can I know if something is out of stock and he said, “Well, I know its out of stock.” But how can I KNOW that its out of stock? He had no solution for me. I asked Greg to get me someone who can answer my questions and assist me with my purchase. Unfortunately, the person who answered was named Leila and she was a case manager, but she repeated exactly what Greg said and was not helpful at all. She didn’t listen to what I had to say or offer a solution, except to give me 1,000 points on my Shop-Your-Way rewards, which I don’t want. I want to buy a BBQ, not use rewards points.
I would understand if it was one BBQ out of stock and not listed as such, but three? Its either a personal issue with me over the phone or false advertisement on your website. In both cases, its illegal.
Below is a picture of what your website is showing and you will see that NOWHERE does it show out of stock. I am waiting on someone who can help me get this BBQ that I want.
Nowhere on the website does it say it is out of stock, or even limited quantity. It showed that it was eligible for layaway, just not delivery in my zip code. How can something be eligible for layaway, but be out of stock? And if an item is unavailable, it NEEDS to be advertised as such, not all over the front page of the outdoor grill category, including on the Sears website also!
I was also provided with a false email address to corporate. Way to go, Kmart, with your “wonderful” online support customer service team. Not sure if its Kmart or Sears, but whoever you are, good job on losing me as a customer.
Best regards,
Adriana
I had a layaway with Kmart; on December 2nd 2015 I paid in full. I called many times for my items which were never delivered. (I kept being told I had plenty of time for xmas) when Kmart finally realized the items were lost I was told it would take 60 days to return my $$196.16! Since then I have been calling several times a week, I am told no managers/supervisors are available. Last week I told the young man I would be contacting news media, that Kmart/Sears customer service sucks! Today the lady who could barely speak English and was short said again no available supervisor to take my call, she asked if I would like a call back, I said no I want my money back!!! Sears and Kmart have the worst customer service policy of any store I have dealt with. And I have spoken to 3 other people whom had this happen to them. Perhaps $196.16 isn’t a lot to Edward Lampert but it is quite a lot to me and the principle of it also!!!!
Same thing I’ve been waiting 3 months for my $400.00 refund I keep getting people who can’t speak English very well I’m told every time I’ll get my money in 5 to 7 days well its 3 months. Now They Put Me Off To THE Store THAT Was SUPPOSED To GET THE Patio Furniture back from the delivery service when I cancelled it in may 2016 well the manager of the store called their phone line direct to kmart online and she called back saying they just cancelled this patio set July 25th 2016 so now they say I have to wait 30 more days I might get my refund.!! It was cancelled in may 2016 I keep calling but keep getting this run around. I need help who can I call now I’ve been through custoner service 10 times with no help. Now the store is no help. The delivery service place is no help!!! Looks like they gonna keep my $400.00 all I have been getting is run around. I NEED help. Who can I call now
I purchased a pair of woman’s Reagan Ankle High tan Faux Suede boots on Feb.17, 2015. I wore them maybe 3 or4 times in February. & March. Live in south Florida, don’t wear boots much. Yesterday I wore them to work Jan. 7th, 2016. The zipper on left boot was stuck and came apart. It took 2 co-workers 15 minutes and W-D40 to get the zipper down, I couldn’t get it off my foot. The zipper was snagged and is splitting apart. I want to return these . I was told I only had 30 days to return. Well I work 2 jobs and feel this is unjust to my finances. You don’t buy a pair of boots to last only 30 days. I’m out raged over this. I account for every penny I spend. I have a mortgage and maintenance and everything else to carry on my own. I would like another pair of these boots, they were cheap, on sale and comfortable. To have a zipper put in would cost about $30.00 at shoe repair. I have my shipping ticket and would like K-Mart to send a return label. The order number is, I can’t get over the fact that K-Mart, a company that makes millions of dollars every year is giving me a hard time to return a pair of damaged boots costing $8.99, makes me want to shop at K-mart always!!!!!!
#798446068. size 9 Woman’s Reagan Ankle High Tan Suede Boots.
Thank you ,
Annmarie Meo
Davie, Florida, 33328
954-831-XXXXX wk Mon.-Fri 954-370-XXXXX hm
The Kmart here in Wilmington NC has the Scott paper tolls and the tissue on sale this week but already out and they got the truck today with none of the items on there and won’t give out a rain check… How can you have a sale on items then run out and won’t get any in or give out rain checks to you longtime customers thus is ridiculous!!!
I use to wotk at Kmar in west long branch nj. The store is a mess none of the registers work mistbof most of h cashiers are not trained right the mangers don’t never get on a register all they do is call code c the store manger never comes out his office unless the big bosses are coming. U got two employees that got caught having sex in the stock room n the manger that caught them act like she didn’t see nothing but she now works in wall cause her fiancé Randell works there for app. Far as the workers they still work there n nothing happen to them. I feel sorry for the customers who order online cause if the store don’t have it b its a ship out they will send u the wrong items or the wrong size cause they don’t like cancellin orders. Far as layaway goes only certain people knew layaway you had a manger who also told his nephew he was to busy to do layaway when that was bullXXXXX. This past Christmas so many people’s layaways got lost. The sad thing is as an employee u would always tell my customers to go to Walmart cause the business was more professional n quick. XXXXX I stayed shopping at the competition .
After today which by the way was my 4th phone call three to four hours worth of conversation over a week of trying to get it resolved I finally spoke to someone named Kendra who is supposed to be a supervisor I explain the cirXXXXstances again which was buy one get one free activewear I waited and waited and waited on the free item which was a pair of pants and finally found out through my own checking that the item was canceled so I tried to get in touch with Kmart to get the free item that was the promotion this is been going on for a long time finally spoke to Kendra who said she couldn’t do anything about it she would have to send it up which I had been told already several times so I said well I might as well just cancel my membership and take me off the mailing list not only was she willing to do that what she said I’ll do it right now she hung up on me wow really Kmart y’all just that nasty customer service you don’t need customers fine you just lost one
12-8-2015 8:15pm Called Kmart store @ 314-487-3434
Still on hold for 1:32:25 and counting for a price check on my receipt. Put the phone on speaker, ate dinner, did the dishes, made lunches for work, checked emails, paid bills, read news online and now writing this email to Kmart the worst store ever on Lemay Ferry Road in South St. Louis County.
White female answered the phone asked for a check on item on my receipt that I thought was different on my receipt then what the shelf tag said, she said ok just a moment and put me on hold for 20 min. then a young male with a thick foreign accent answered told him the same thing he said “ahhh yes ok diet snapple yes price yes ok one moment” back on hold and counting no one ever came back on, still on hold. They finally picked up and hung up on me at 10:35pm after 2:15:45 sec. I have the call doXXXXented on my mobile phone.
I think the employees were laughing seeing how long I would stay on the line and all I did was put it on speaker phone and continued with my evening until they hung up after 2 Hours 15 minutes and 45 seconds!
K-mart has horrible customer service & resolution service for situations that they screwed up on. I purchased items online about two weeks later I get the email stating my items was ready for pick up in store. When I went to pick up my items none of the employees could find my items. After waiting I store for two hours the manager stated that my items had been sold to someone else & stated that I need to place another order online even though I had already done so & they already had my money. She then tried to give me one item (similar to the three items I purchased) out of the three items I purchased of lesser value acting as if she was giving me a better quality item than I had purchased and a $10.00 gift card for waiting two hours. I gave her the item back took the gift card & left my # for her to call when the issue was resolved. I never received a call. After looking up corporates contact information and about 20 plus phone calls of being transferred to several representatives & hung up on several times while being placed on hold for 30 minutes or longer and two days of calling & being given the run around. I finally got a case manager where I had to demand my money back & he never offered any extra incentive for the inconvenience & hassle I had been through & still didn’t get my items I wanted. I then made a comment “That’s all you are going to do for me after all I have been through with such poor customer service & my items being sold to someone else” he then only offer 20,000 points to be put on my Kmart rewards card. WTH!!!! Also when calling corporate to get information on where to send my complaint there operater was rudely yelling at me as she was transferring my to Maryland who gave my the generic customer service email that will probably throw my complaint aside & get ignored. The only was to get help with this company is to look up the information yourself online where I found the CEO, CFO, & COO names of the company. I will be contacting them to make a formal complaint. Needless to say this was my first & last online purchase with K-mart.
I know how do they think they can treat people like this and expect to stay open my experience has been similar and I feel for you hope you get it worked out.
I purchased an item on nov 25 today I received a item not the item I ordered. I call customer service and after a little bit over 2 hours on the phone I have no resolution. The item I ordered is a Christmas gift for my small daughter that is expecting this gift under the tree from Santa. The item I revived today is now where close to what I ordered it is a cheap Christmas decoration not even close. I say I will return this no prob and I somewhat understand that you can’t send the other item til I send this back but not really because I already paid for the item that wasn’t sent and not my fault was not sent right but even after I agree to these terms they tell me that they can not guarantee that I will get what I already ordered and paid for at that time unless I go ahead and place another order a crazy is that. The item I already ordered and paid for should be the one that is mine this should not be an issue. I am so disappointed because the time that it takes to send this crap back wait for 6 business days on refund from Kmart then 3 days for my bank to release the place order again the days it takes to get her Christmas will be over and I will have a heart broken child unfortunately I do not have the funds to buy this item again a had my Christmas money aside and I spent what was allotted for that item when I placed the order in plenty of time to get and make sure I got this because it is very important. I don’t think it is to much to ask that I am guaranteed to get an item that I have already ordered and paid for. Please find away to give better customer service and resolve issues like this in a reasonable fashion. Most company will do whatever needed to correct an error on there part that why they keep customers and this company is closing stores doors.
this is the last time !!! 3 years for christmas , Kmart has managed to screw us over. probably our own fault for going back after the first time. the item we bought 2 years , they said the reciept was out of date as we bought it approx. 3 months before christmas. put it in a tote in the basement. last year the item was incomplete it was a shooting game and the gun was missing. tried to return and they had none. it was a black friday special. they could refund and i could pay twice the amount i had paid before. put it in the tote in the basement. this year wife bought a toy on line for in store pickup . when she got it home it had been opened and the packing was missing and broken. looked online and guess what there is not another one in the whole damn store system. i refuse to put it in the tote in the basement. i am so fed up with the whole kmart system . i am thinking of taking my tote of broken gifts to the front of the local kmart and stop customers and show them what they have to look forward to.
I will be happy to meet you at the store and talk to as many incoming customers as I possibly can, DO NOT SHOP HERE UNLESS YOU LIKE BEING SCREWED ! The manager practically called me a THEIF today! Humiliated and embarrassed! I have NEVER been treated so badly at any retail store before! Dr. J.H. Beaven M.D. Charlestown Indiana. Store in New Albany In. Manager’s(?) name was Austin.
I went to Kmart which I never go but wanted to see if they had a Doc McStuffin toy and they did the last one and a Doc hat set the last one and more stocking stuffers came to over 100.00. Went to the registers and the computers were all down, now I had spent at lease 2 hrs there. They said they would be up soon, waited another 20 minutes nothing. Ask if they would hold my selection and I would come back later. Put my name phone # on a piece of paper and they would hold it till 10:00. My husband went in around 6:30 no basket, Manager Eric looked in 3 places said they must have put the items back. I went in around 8:30 pm after I got out of work. Looked on the shelves no Doc stuff I had in my basket went to ask manager who was not nice and could have cared less to busy talking to the girl employees he(Eric) looked 2 places and said the same thing he had told my husband they must be back on the floor I said I looked they are not there. He never said sorry or anything he just walked away from me! Now this is why I don’t shop at SuperK mart in Lorain, Ohiop 44053!
My elderly mother often want to go to Kmart, a name she knew and trusted for years. We go to the Kmart in McMurray, PA. Today was the final time I will go to that store, despite her wishes.
Every time you purchase something that is on sale there, they charge the full price. And I am not exaggerating, every time for the past 5 years. The registers don’t have any screen that shows the customer the price as it is scanned. So, you don’t know you have been overcharged until your transaction is complete and you get the slip. Then, you have to take your time to stand at customer service to get a refund.
It is always the same explanation, the computers didn’t update the sale price. Except, this has been going on for years, at least 5 years. So, the only explanation I can see if something is broke and you don’t fix it, is that it benefits the store and they are basically stealing from any customers who don’t check their slip.
If you can’t update your system, then close down the store, don’t expect the consumer to tolerate this.
I am an employee of KMart at this present time and I have a couple of requests.
1. Update our computers please.
2. Take off all the questions. My goodness patrons just sometimes want to come in and get their products, ( provided we sell it), and get out. It would be at lot less hassle for them and employees if it didn’t take as long.
3. Why is it that our company is not closed on Holidays????? Make your employees happy and you want have the attitudes that arise.
4. I love my job, but I will not put up with sexual harrasment of any kind. I am a very respected employee and people like coming through my line, I would hate to move on to another job due to not getting the situation taken care of.
Thank you for your time. B.P. Kokomo, Indiana store.
KMART you have officially lost a long time customer! I ordered a jacket online and saw on the place order page it will be shipped to my house. Then on the confirmation email I have received it said it will be delivered to some guy in Texas. I LIVE IN NEW JERSEY!!!! I called everyday and was told they will change the delivery address and told me I will receive my jacket today on 11/11/15. Guess what! The guy in Texas received it!!! I called this morning very pissed off and demanded my money back on my credit card and was told 3-5 business days until approval on refund. Are you kidding me??? You guys have to approve my refund due to you error??? Especially when the guy I was talking to told me it was delivered to wrong state. Im done with Kmart!!!!
I work for a Kmart in nm. I have been at this store for almost 2 yrs now and I have yet to get offered a full time position. I got offered one but because of mybattendance I couldn’t do it is what I was told. Than I got offered another position but I had to interview for it but than they have it to the other lady anyway. So i am supposed to be doing data and I’m not. I do layaway, cashier, service desk and layouts. I don’t do what I’m supposed to. Than our manager basically yelled at me in front of a member a couple weeks ago for staying late and heling cashier.
I’ve been shopping at Kmart/Sears for years. Generally when I clothes shop I bring the clothes home to try on and return the items that don’t fit. I just recently found out that the 90 day return policy has changed to only 30 day return or even exchange! Well, I just missed the 30 day mark by 4 days and I’m being told the receipt is no longer valid and I’m S.O.L. with $80 worth of items that don’t fit. Bad business strategy if you ask me!
Yesterday I was a victim of fraud, unfortunately I fell for it..I already sent money via Western Union but fortunately I got my money back. The young lady at Manahawkin NJ K Mart courtesy desk helped my enormously and I give her credit. She was patient and when I returned to get my money back she again was so patient. Her name was Lauren and I just wanted you to know what a great employee she is!!! thank you
Whose brilliant idea was it to change the music at the Traverse City, MI store? I shop regularly at Kmart but when I walked into the store yesterday I could not believe what I was listening to. 80’s/oldies music!!! Music that no one EVER wants to hear again. It was like fingernails on a chalkboard. I had to grab what I needed and escape. There was no time for looking around with the possibility of buying something else. I talked to one of the girls about the change of music. She said she worked an 8 hour shift and heard ‘Macarena’ six times. Who does that to their employees? Talk about a hostile working environment. I’ll be back when the Christmas music starts (but will be sure to call before I do).
I work for Kmart in artesia NM and u hear that all daybevryday it does get tiring Believe me. Christmas music started yesterday but the same songs are still playing.
I used to work for this company Management team shows favoritism ,one side investigation & disrespectful. The Loss Prevention Managers is one SOB worth ever . HR district support center & district managers are useless. This particular location, 235 Prospect Ave, West Orange, NJ 07052.
I have question is you all closing Boca Raton store
I work there going on 8 years we employees have not have a raise sense 2009 what’s going on with that. They done hire a lot off people at our store. I just don’t understand it. In some time I am getting treated right there in no I am nice employee but some of the employee gets a attitude with me I get long with everyone. I feel like I am not wanted at that store any more all . I wish you never send mr. Steve over seas he was doing his job . When he did my annual review he said that do 90 percent of every one job he his right in I still do in like the new manager Eric Booker but that operation manager you have at our boca store some people don’t like him I no he my boss he tell me I do a good job in every thing but in my he don’t like me he use people do his work for him I want say his name you no who talking about it mr gamble I want be name annynous about this I just don’t get fired this I use to work with kmart long time ago in 1997 at kmart in delray beach fl on west Atlantic Avenue for five years there total I have been with the company is almost 16 years in I only make $8.86 hour
My Kmart was in Tyler, Tx. until it closed. So I found a great Kmart in Boiser City, La. I bought so many nice clothes there until recently and everything has changed. The average size of clothes are Large and Larger. The junior size department, that I had bought from for my grand daughter, has all but disappeared. Tell me why? I had met people at the store from other states that also came to that Kmart to shop and now there is nothing to buy. The selections in our size is almost non-existent. Well I didn’t give up so I checked in the Longview, Tx. store and it was the same as the Bossier City store. So What Is Going On. You won’t last long this way if you are going to cut out a whole section of sizes. A very unhappy Previous customer.
Was supposed to transfer kmart stores but my home store and the store I wanted to transfer to were both doing sucky jobs communicating. Long story short, my transfer never went through, the store released me and they only paid me for 3 hours of work for my last week there. I worked 3 days my last week. Worked 2 full shifts and one half shift and my last paycheck was only $24…..how does that even add up? Smh
Upset ex employee
Contact your states Labor and Employment division. This is against the law and carries heavy fines. Hitting this loser company in the pocket book is the only way to make your case. Get a good lawyer who works on a contingency fee. Guaranteed they will settle. As long as you have PROOF you worked those hours, they HAVE to pay you for them. PERIOD!
Kmart is very unprofessional establishment that is by far not together at all management is a joke. Whole management and leads need to be revamp. I have never seen in my life the constant hiring for new employees because they can not keep associates due to how they treat their employees and the minimal hours (3) hour shifts is not acceptable for an employee who has kids. Changing the schedule behind associates backs and thinking they are authorize to look at a schedule 24/7 is not fair. They are not considerate of employees when it comes to a family emergency or sickness but rest a sure they will not be there if it was their family.
MEDIA RELEASE
FRAUD REPORT
For Media Release:
Date: Wed, August 5, 2015
Time: 11:05 AM
For more information contact:
hi***@gmail.com
Subject: Prescription Fraud
Dr. Mario R. Schwabe
Worthington Center Inc: Schwabe Mario R MD
* Core Rd,
Parkersburg, WV 26104
(304) 485-****
Parkersburg West Virginia – HSAG is Reporting to Kmart, Kroger’s, CVS, Rite Aid, Walmart and other Corporate Office’s making sure Pharmacists are reporting Prescription Fraud and contacting the proper authorities. Last month Kmart, Kroger’s, Rite Aid, CVS and Wal-Mart drugstore’s started rejecting all scripts by Dr. Schwabe, he was illegally writing out scripts to persons he did not see. Pharmacist are not giving Parents any information of why they are rejecting Scripts.
Prescription Fraud was caught last month, we are unsure what Kmart, Kroger’s, CVS, Walmart, Rite Aid drugstore’s noticed the fraudulent scripts. As yet and oddly HSAG has found no trace of drugstore’s Pharmacist in the area or surrounding areas reporting this Prescription Fraud.
Dr. Schwabe is refusing to except calls and contact drugstore’s Pharmacist about the fraudulent Scripts
Sincerely,
HSAG
Hit Squad Activists Group
Kmart drugstore’s
Kmart
1050 Division St,
Parkersburg, WV
(304) 485-1761
Kmart
800 Grand Central Ave,
Vienna, WV
(304) 295-4586
Kmart
502 Pike St, Marietta, OH 45750
(740) 374-8019
I will not shop at another kmart or sears. They fired a girl at are local kmart saying her health issues don’t fit their company work policy. Her health issue is that she is pregnant and passed out at work. She went to the doctor and said she needed a stool at her register and water because being on her feet the blood was pooling in her legs. Hope these corporate idiots read these but probably not. But I will no longer shop at place that treats people this way.
Hello I am writing to introduce my daughter Justus Taylor she is currently a state finalists for the National America Miss Jr. Teen pageant. We are looking for sponsorship. I am contacting all local and state wide businesses. My daughter is a straight A student who was second in her class and awarded for her academic excellence. Please help her dream of becoming Miss New Jersey Jr. Teen come true. Sincerely, A proud mother. Natasha Taylor
Yesterday, I had the misfortune to go to the K-Mart on Fordham Dr. in Va. Beach, VA.
There were two women working at the Customer Service Counter. I was next in line with one item, but they insisted on serving family with a full shopping cart before me. I have spoken to Corporate and the Acting Store Mgr. I told her, that she has her hands full in supervising her poorly-trained staff. These two women have no business in customer service at all.
I hope Corporate actually monitors this website and it is not just here for show.
Still fuming…in VB
The company have very rude and nasty employee (their attitude) and poor customer service at store #4399 In Silver Spring MD employees names Tiffany and Michelle may not shop at this location or other locations again
My issue is with Kmart double weeks! Everytime this comes around about once a month. Never fails they run out of product the very first day and never restock the whole rest of the week. So ridiculous if your stores can’t keep up with the products they have on sale during this time. Have the stores order more of these products during this time.
The stores I go to are Monroe MI & Adrian MI
worst online shopping experience ever. still don’t know if my order has been processed. can’t get anyone to answer me in the United States.
will never shop online with Kmart.
one of the sorriest company to work for to much favoritism i ever seen manages sleeping in office being rude to employees talking rude to customer getting ready to file a federal lawsuit and turn k mart in to labor board even manages cursing employees so see u in court and let 12 people of our peer decide ur faith oh yea the person that answers phone at corp office is so rude she don’t need to be answering phone tried to resolve this problem and she says do what u got to do and hang up on u
David, the first thing you need to buy at Kmart is a dictionary!
Absolutely horrible customer service. Tried returning a $500 defective hot tub 4 weeks after purchasing and spoke with the supervisor George who told me there’s nothing he can do and “it’s not my problem it doesn’t work”. The hot tub filter doesn’t work it does not get warmer then 75 degrees and George told me try to talk to the manufacturer. Never have been more disrespected at a retail store.