Ikea was founded in 1943 in Gothenburg, Sweden, by Ingvar Kamprad, who was 17 years old at the time. The name Ikea is actually an acronym from the initials of the name of the farm where he grew up and the name of the small town where he grew up.
The company designs and sells ready to assemble, simple furniture, kitchen cabinets, bedding, kitchen appliances, desks and chairs. Ikea is known for eco-friendly, innovative designs that make the most of space with minimalist lines. Ikea is one of the largest furniture manufacturers in the world.
The Ikea group is a complex structure of companies and consists of 476 stores in 47 countries. The company also sells almost everything found in their stores online. Ikea had $41.3 billion in sales worldwide in 2019 and employs more than 220,000 persons.
In a climate report dated 2021, Ikea, along with Amazon and Walmart were named the “dirtiest shippers” when it came to maritime emissions.
Ikea maintains a corporate office in the USA in Conshohocken, Pennslyvania.
Ikea was founded in 1943 in Gothenburg, Sweden, by Ingvar Kamprad, who was 17 years old at the time. The name Ikea is actually an acronym from the initials of the name of the farm where he grew up and the name of the small town where he grew up.
History
The company designs and sells ready to assemble, simple furniture, kitchen cabinets, bedding, kitchen appliances, desks and chairs. Ikea is known for eco-friendly, innovative designs that make the most of space with minimalist lines. Ikea is one of the largest furniture manufacturers in the world.
The Ikea group is a complex structure of companies and consists of 476 stores in 47 countries. The company also sells almost everything found in their stores online. Ikea had $41.3 billion in sales worldwide in 2019 and employs more than 220,000 persons.
In a climate report dated 2021, Ikea, along with Amazon and Walmart were named the “dirtiest shippers” when it came to maritime emissions.
Ikea maintains a corporate office in the USA in Conshohocken, Pennslyvania.
Current IKEA Corporate website is outdated “All rights reserve 2022”. It is in 2021 yr
For the most part I will say that the majority of the representatives that I have spoke to have been calm, respectful, and professional, with the exception of Shawna.
I spoke to Shawna 10/11. She was the second person I had spoken to today in regards to my order. I asked Shawna if she wanted the case # and I verified my information. She was combative, argumentative and just out right rude. I have never dealt with a customer service representative with such poor customer service skills or attitude before. I didn’t use offensive language towards Shawna but I let her know that I have spoken to numerous CSR’s and that I have been receiving conflicting information from each and I went on to say that I was told my item had been picked up. She then proceeded to interrupt me and said, “When you say item it makes me believe that you only ordered one thing.” Really? I ordered a bed. In my mind a bed is one item. It may have more than one piece to it but to me it’s one item. She proceeded to speak over me telling me that the bed is not one item and then she started yelling for me to stop speaking, saying I was interrupting her.
I am very unsure why Shawna felt the need to correct me on referring to my order as ‘my item’ or why it irritated her so much that she felt she needed raise her voice and speak over me. She had my order number, she had my case number. Her job as far as I am concerned is not to correct me on the proper lingo to use in referring to my order but to provide service on my order. She then said to me that if I don’t stop speaking she is going to transfer me to another CSR which she then proceeded to put me on hold and left me there.
I have spoke to Julie that processed my delivery refund. Edra 10/10 that I was on the phone with for over an hour and said that she was discussing with her manager and that she is looking into my issue and that her or the manager would call me back. Neither one did. Today I spoke to Shawna, and Tolu that spoke to me on great length and even though she was very respectful, she lied as well as ended up placing me on hold and not returning. These are just a couple of the CSR’s I have spoken to over the last couple of days. I am hesitant to say that Alex resolved my issue as I still have not received my order. And even though none of the representatives have resolved my issue and used many tactics to get me off the line by placing me on hold, sending me back into the ‘queue’ (the word we used when I use to be a CSR), or pretending the issue was resolved, saying they would call me back, etc. none of them behaved as unprofessional as Shawna.
I understand that the goal of customer service is to get the person off the phone as quickly as possible, to resolve the customers issue without having to escalate the call to a supervisor or manager. I get that they have to deal with angry customers, possible even being verbally abusive and at that time are entitled to terminate the call. In no way was my conversation with Shawna abusive and it did not warrant her combative, unprofessional attitude or for her to make the decision that she wasn’t going to do her job.
If she isn’t able to do her job then she should look for another job that doesn’t require her to resolve people’s issues. As I’m sure I am not the first and will not be the last person that she will need to deal with that is frustrated, tired and angry with the service they have received.
I hope that Shawna will receive additional training on how to come up with a resolution that helps the customer instead of taking the easy way out and transferring them to another CSR to handle, that she learns how to handle an irate customer in a more compassionate, non combative, professional manner.
I have never purchased from IKEA before and I will never purchase from IKEA ever again! They are the worst for customer service! They are the worst for quality of products! And I have absolutely no idea who is the one that writes out their directions but my uneducated pet could have done better! Hieroglyphics would have been better than the instructions provided. I am presently fighting for my refund! Well over $400 of my money that they continue to earn interest on while they refuse to post to my bank! Try desperately to contact the store in Norfolk Virginia only to get some of the rudest most condescending narcissistic egotistical uneducated customer service I have ever encountered in my life!!!!
I regret ever listening to other peoples advice by trying to be a consumer at IKEA! It will never happen again! Y’all are the worst company by far to ever darken our area! IKEA should be run out of the United States and everywhere they should be bankrupt they should never ever get anybody’s money ever again! Do yourself a favor don’t ever go to IKEA unless you want to create so much stress for yourself that you stroke off the planet that’s the only thing IKEA is good for is giving everybody a hard time and stealing your money because they’re nothing but thieves!
I am DISGUSTED with IKEA’S poor below quality customer service. For almost two years I have been emailing, calling and leaving voicemail messages regarding two problems we have. Once, I received a brief response, by a manager, whom I immediately responded to and still waiting for his response. And this guys is supposed to be a corporate manager. I’ve avoided shopping at Ikea. I rather give my hard earned money to a company who cares about their customers.
So… this is what happened and I plan to go viral with these two issues.
1. I have their credit card, part of the deal was to send me vouchers for every dollar that I spent. We spent close to 2,000$ at one shop at one time. We received about 70$ or so in vouchers, which I couldn’t go shopping at the time due to medical urgencies. I called the number on back of vouchers and let them know that was not able to walk for a few months. Customer service explicitly told me not to worry that these vouchers have no expiration dates, even though there was an expiration date on them, and that is why I called, to have them issue me new ones that I can use at a later date, instead she reassured me to ignore the expiration date, because they don’t expire. I found that very strange and like an idiot went shopping 3 months later, spending about 600$ or so…… after spending almost 3 hours in a line during the pandemic, I get to the cashier with the name of the customer service rep who told me it was ok use vouchers after expiration, she didn’t care, got the manager, she did not care and told me to call customer service, I told her, ok, let’s call now because I spent over a good hour on the phone before getting anyone, she refused.
Soo….. I have been reaching out to IKE for almost two years with not a care in the world, no response or follow up. IKEA HAS HORRIFIC CUSTOMER SERVICE SKILLS, THE LOWEST OF THE LOWEST! IKEA DOES NOT CARE ABOUT US, THE CUSTOMERS!
2. During that last shopping experience at the Elizabeth, NJ location (the worst customer service of them all) we purchased these beautiful vintage green glass cups made in RUSSIA and oh nooooo! As beautiful as they are, over a year later they continue to sweat this green dye. Which is extremely concerning for us because they could be poisonous or toxic. I have been reaching out to these incompetents Ikea customer service people and zero response.
MY next reaching out is going to be a lawsuit, I am preparing my complaint legally and filing our complaint in Court. End of discussion, I’ve given IKEA a generous almost 2 years to do things right and nothing.
I see some comments here that deserve it’s days in court. WARNING! be ready to fight a battle, the NJ laws are crap, and judges have popular and known reputation to get paid by big developers and companies, meaning your chances of winning are low, but make some noise. Speak the truth and be strong!
IKEA’s CUSTOMER SERVICE IS BELOW POOR QUALITY! IKEA DOES NOT CARE ABOUT US, THE CUSTOMERS.
Very disappointed in your employees supposedly managers. I purchased what I thought was to be a sleeper of some sort. It was reduced in price it was as is but there was nothing on the handwritten sign hanging on it that said it was incomplete. The handwritten description was misleading. In the shrink wrapped banded carton were parts of a sleeper. When I drove for an hour to get to the columbus ohio store since I didn’t have a receipt I knew I would have that to deal with, but I had thought you would have employees that wouldn’t be rude. They gave me customer service phone number I was on hold for about an hour. Finally I get in touch with them (by the way you need to employ people like him in your stores). He finds my transaction emails my receipt, I then give it to your people only to have them say oh this was as is so we can’t do anything about it. I didn’t even ask for cash I wanted store credit at least then maybe I could have purchased something that was complete. They did nothing in your store to help in anyway very dissatisfied. I have a feeling this must be the way you run this billion dollar company looking at the reviews. The 75.00 that I spent on what I thought was a usable piece of furniture is a lot of money for someone like me…I am pretty sure that dollar amount isn’t something you would have to make a choice of how to use it pay a bill or feed your family. Maybe you could send me the money I feel I was robbed/scammed out of. Again your night management team sucks … I guess requirements to become management there is so low anyone could do it. You do not have good customer service in store!
How sad. I ordered a few mattress to arrive tomorrow 6/25/21 and now I am being told by the Ikea customer service staff that I am not getting this at all. If I am lucking by the end of next week. I have family arriving and need the mattresses to sleep on. How irresponsible is this.
What was once one of the greatest store’s to shop has now become a nightmare. How can things go so bad so quickly. I am reading everyone’s responses and there are NO positive experiences from anyone. Not a good sign. This is very discouraging to me. Actually frightening. I have places another order arriving in July which I sense I will not get on time either. Ill be calling again 888-888-4532 to cancel all my future orders. Get with the program Ikea…Do the right thing for your customers!
Wow really disappointed that Ikea made such a big deal about supporting the LGBT community. I love Ikea but my values seemed to be going to the wayside as we prop up factions of our society we don’t agree with. Calling good bad and bad good and look at our society how it’s crumbling under these so called good for us policies. We won’t be shopping with you anymore and I’m sure I’m not the only one. Amazon can replace you.
This is not a responsible company that cares about the environment. This is a greedy global company that cuts corners and passes the “savings” to the customer. By that I mean they short people on parts and try to pass of damaged/defective merchandise as new which is fraud. I bought a Galant Filing Cabinet this morning and drove back home, took an inventory of parts by laying everything out nicely in my living room only to find I am missing a key part AND one particle board piece is cracked. So the onus is on me to drive back, wait in line to return it, and in this case NOT buy a new one. I am done with Ikea–it’s a lazy, irresponsible, and greedy company. This fiasco cost me time and money–and has cost Ikea nothing. Shame on Ikea.
They just SUCK big time!!!
After 5 days of my time wasted waiting for delivery and pick up there was no good outcome of a purchase of a sleeper/sectional which the store took back . Just a thank you. For what selling me parts of furniture .This story takes too long to share but Ikea should have done something about this matter.
Most companies will have directory on how to reach people, but not you. So maybe you don’t want to know what’s going on?
I work for a company where everyone’s contact information, including the CEO’s, CMO’s, CFO’s are on our website.Not Ikea. It’s almost impossible to get a human being on the phone other than the operator at your corporate office.
Let me start with saying I have been a loyal Ikea customer for over 25 year, and have spent well over $30K with your company in the last 10 years alone.
I placed 2 orders, one for a kitchen on May 15th and one for other items on May 16th. I am currently in AZ, and the shipping address is in TN. We built a barn with an apartment, and the kitchen was supposed to be installed in the barn, the other items were furniture and accessories for this barn apartment.
I used the exact same credit card, and all the other information was identical for both orders.
I didn’t figure out that the order for the kitchen, which was placed on May 15th WAS CANCELED BY YOU until I called on May 22nd to find out when It would be delivered (May 23 was the estimated delivery date). Low and behold the OTHER order I placed on May 16th was delivered without any issues… still haven’t heard why that order went through just fine.
Since May 22, I have wasted well over 12 hours on the phone with Ikea (probably much more; I will review my phone records and tally it up for you). In addition to the phone calls, I have wasted hours on the computer, as well 3 frustrating hours at the Tempe store trying to get this remedied.
I tried placing the order repeatedly online, as per instructed by your CS reps, but apparently your firewall will not let my my credit card through, or at least that’s what I was told. I reentered EVERY SINGE ITEM several times, trying to place the order over and over, since you kept canceling it. I contacted my credit card company and was told it was NOT on my end, but on your end. I tried with a different credit card. I tried with my husband’s name. I used my debit card. Apparently your security dept was worried I was trying to defraud you (with my own credit card?), at least that is what I was told, and that “Ikea sometimes has technical problems” and “couldn’t fix it, just try again”. I still haven’t received an explanation re why you would not allow online payment, and your IT dept would not/could not fix this. I find that strange for an international company like yours. It was as if you didn’t want my money AND NOBODY REALLY CARED. Every time I called, I was put on hold (of course) and had to explain myself over and over, and nobody could help. I asked for a supervisor. She told me to go to the Tempe store and place the order there.
On May 22, I drove to the Tempe store. I had to wait for a customer service person for an hour. I was on the phone with CS at Ikea at the same time. They then spoke to each other, and I was sent home WITHOUT BEING ABLE TO PLACE THE ORDER, once again, because AZ and TN, blablabla – but I was told I would get a phone call on Monday, Memorial Day, to do a “wire transfer”. I questioned this, since it was a bank holiday, but was reassured that “Ikea works on holidays”. By Memorial Day at noon, I had not heard from the person (I have her name somewhere) at Ikea, so I called AGAIN. After going in circles for a while, I was told the person who was supposed to call me “was out for the week” – so of course nobody would have followed up, had I not called. The rep informed me that you don’t do wire transfers over the phone (which I had questioned) and that I had to go do this on the next business day. She sent me the form via email. Again, hours spent on the phone with Ikea on Memorial Day.
Tuesday, May 25th I went to my bank (also, very inconvenient ) and sent over $4500 via a wire transfer. I called Ikea several times that week to ensure it had been received. According to my bank, it was received the same day, Tuesday. I called a few times during the week, and nobody “knew anything” or saw the payment… By Friday I had still not heard anything. I was not happy.
I also initiated an email complaint to your CR dept on Memorial Day. I did not hear back FOR A WEEK and it seemed that Richard S was going to fix the situation. I never spoke with him, everything was done via email. He was able to find the wire transfer and the order was placed.Everything seemed to finally be falling into place, per his emails the delivery would take place this week, June 13th.
I was in Dallas on business the last 2 days, so was not able to spend HOURS on the phone again, but did email Richard first thing Monday morning that I had still not heard anything. He instructed me to call North American Logistics, which I couldn’t do until this morning and they told me they would not deliver until the 20th of June. So, I called IKEA again. This morning I spent more than an hour on the phone AGAIN, plus emails and frustration with the situation.
I tried reaching Richard today, but alas, he was out of the office. Berta was able to respond to my emails requesting help. She emailed and called me letting me know the order would arrive tomorrow, June 13th. I was elated.
I just received a phone call from North American Logistics that they would NOT be delivering tomorrow. They told me June 20th. They said they only deliver on Thursdays, so it’s ON YOU, IKEA to get my order to me. If this was supposedly “fixed’ last week, there should be no reason it couldn’t have been delivered tomorrow.
I hope you can understand my level of frustration and lack of trust in Ikea at this point. I placed the original order 5 weeks ago today. My contractor has been waiting to install this kitchen for 3 weeks, and now we are another week behind, because of Ikea’s incompetence.
I also suggest you fix your IT trouble or people will start shopping elsewhere. I am not sure I will ever be shopping with IKEA again, it seems nobody cares, and I could have easily aborted this entire production and had my kitchen 4 weeks ago, had I gone to the Home Depot. We will be building a house in TN, and were planning on buying a BIG Ikea kitchen for the new house. I currently have an Ikea kitchen in my house and in my guest house in AZ, which I love. This is why I wanted another Ikea kitchen in our next house. Why would I come back after this awful experience?
Then again, Ikea is so big, what does it matter if you lose ONE customer like me? That is the impression I am getting. Your customer service reps seem less than interested in fixing problems, and actually made me feel like I was inconveniencing them. Does my information not show up under my account when I give my phone number? I have to go in circles every time I call. Today, one of them even asked me if I’ve even “paid for the order yet”… the other one told me the order was canceled.
Why is it so difficult to get through to a human being? Your customer service is very hard to access, and often I was told by the recording to “call back later”. How do you, at the upper level, find out about problems at MY level? I have NEVER had anyone at the corporate office answer their phone after being transferred by the operator.
I do expect some kind of response to this. I would like an explanation, and more than just an apology for the “inconvenience”. The $100 gift card is almost a joke, and certainly not a sincere gesture, considering I’m paying $80 for the delivery THAT STILL HASN’T TAKEN PLACE. This ordeal has cost me more than precious time, as I am almost a month behind schedule and am going to lose the contractor and will have to find someone new, which is not easy, given I’m in a different state, all due to your indifference.
I would assume, as professionals at the very top of your company, you would want to know what’s going on at lower levels. If my company were this incompetent, we wouldn’t have any clients.
I would like my delivery by Friday June 14th. We’re going into week 6 of this fiasco. I would also like a phone call and if you have to leave me a message, then at least leave your direct line for me to call back. I will be at work, seeing patients all day, and may not be able to answer my phone.
This is an opportunity for your company to remedy this problem and ensure nothing like this happens to anyone else. Looking forward to your response
Sincerely,
Dr Eva DeCozio, DVM, CVA, Dip Grad VCHM
Begin forwarded message:
From: no.reply@ ikea.com
Subject: Your IKEA Delivery Date has been changed
Date: June 12, 2019 at 4:06:16 PM MST
To: dogtor_d@ icloud.com
ikea logo
IKEA USA
Confirmed delivery date
Hi Eva DeCozio-Bush,
Your delivery date has been scheduled.
You will receive a phone call the day before your scheduled delivery date to provide you with a 4 hour time window.
Delivery FAQ’s
Customer Support Center
Order number:
327384999
Status updated on:
06/12/2019 18:59
Delivery method:
TRUCK via North American Logistics
Your delivery date:
06/13/2019 09:00 to 21:00
IMPORTANT: Upon delivery, if articles are missing or damaged please contact us below to report any discrepancies within 48 hours of your delivery.
Your order is subject to IKEA’s Delivery Terms & Conditions and Return Policy
This is an automated email, please do not reply to this address.
I have shopped with IKEA for over 15 years and have always been impressed. TODAY YOU HAVE LOST A LOYOAL IKEA CUSTOMER AND REST ASSURED I WILL TELL EVERYONE ABOUT MY TERRIBLE CUSTOMER EXPERIENCE AND THE CLEAR BAIT AND SWITCH. Today (and today is the last day of your sale for $199) I tried to purchase in your Baltimore Maryland store (all items gone) and on-line (no items) the Hemnes 8-Drawer Dresser in White. Not only was my in store experience terrible, but when I tried to order on line it was even worse. what’s more concerning is IKEA is continuing to advertise the sale (drawing people into their store and generating on line traffic) while the product is unavailable. I could add it to my cart, but was unable to do anything more. I plan to report this conduct to the Maryland Attorney General’s Office as this is reminiscent of the Jos A Banks sale scams that the NY Attorney General prosecuted. The fact that I wasn’t able to purchase this product either in store or on-line was magnified by the incredible waste of time, combined with the unhelpful and rude teenagers you have working at your store. I thought your company was solid… I was clearly wrong.
I signed up for your Family Card (regrettably)… that was also a very poor experience.
NEW CUSTOMER…Yesterday, 1/15 I shopped in your Conshohocken store for 3 hours y creating a list for a sewing studio in my home.(I went to IKEA after reading a number of positive comments about your products on a SEWING ROOM SITE. ) Took your catalog home and designed my studio. When placing the order on line in the evening, I noticed this store was hosting a reorganizing event this weekend with an offer of an in-house coupon of $25. I contacted on line shopping and asked if I would be able to use the coupon earlier since the weather prediction is a pending snow/ice storm coming in on the weekend. They suggested I speak to a manager at the store, since they could not reach one on the phone.
MY ORDER STARTED AT $500 and was only the beginning purchase since I loved the variety of products. My plan is to develop the workspace area first and then see what I else wanted…I had created a large list. IKEA has so many products that are perfect for my purposes. I also like the ease of installation and helpful people I had met on my FIRST visit.
I live appox. 40 mins. away and I needed to ask someone to come with me in order to pick up this van size order.
At the store I was directed to pick-up. There, the counter rep stated the coupon could only be used on the weekend. I asked to see her manager who repeated the same. I asked to see her manage.This secondary person appeared to be of the same level as first the manager. When I asked for the person above her, I was told NO ONE would come to see me. WHY?
I was calm, not making a scene. I wondered (as I was told), if the coupon was a marketing device to bring people into the store to purchase reorganization items, including furniture, then why since I was now there for a second time and wanted to make a least a $500 purchase and more later, why could an accommodation not be made because of the impending weather this weekend?
Since the corporate model is obviously customer centered, what I was experiencing was not in line with corporate’s philosophy. No accommodation was made. So I left wondering should I even move forward with my purchase or go on line to Amazon who I was considering before I read such positive comments on this Sewing Room Site. I tried to contact customer service via phone to at least get a directory in order to email or speak with someone in corporate, but keep getting recordings. As a customer, who likes your products, I ask is the behavior I experienced in line with your model? Is not giving permission for a $25 coupon to be used ahead of time given the purchase amount, plus the impending storm, worth loosing a customer who would come back and purchase more given the variety of products your offer? I have posted publicly because I could not find another avenue open to me. I would REALLY APPRECIATE SOMEONE IN CORPORATE TO RESPOND TO ME. PLEASE!
Your IKEA Tachikawa, Tokyo store manager is a completely “no clue” guy. Couldn’t even speak Japanese well. Thats what you get when you start using foreign staffs from China. Your making enough money for you to afford to hire Japanese staffs so, cut the cr@p on equality. Tokyo-bay store is perfect.
I went to the store in Toulon France and bought a whole new bedroom for my daughter, all good so far… when we got to the checkouts they were closing the store shortly so instead of keeping the tills open in order to clear the people still waiting they closed down almost all the tills so the queues were horrendous. Amazingly the process of booking the delivery date and assembly of all the furniture was painless.
The delivery guys arrived on the right date, unloaded all the furniture but couldn’t find any parking near by so left, I then organised another date for them to come 4 days later, those guys put together as much of the furniture they could, HOWEVER, the packet with the bed (the most important item!!) was missing all of the screws, so they suggested I call Ikea to get them sent or they would bring them when they came back. I called Ikea was on hold for 30 minutes then spoke to someone in French who suggested he transfer me to someone who spoke English (bear in mind some of the terms are a little more technical and my conversational French is fine but furniture French not so good) the next person I spoke to didn’t speak English, she became frustrated and put the phone down on me. I called again, was on hold for 20 minutes, finally spoke to a lady who suggested she put me through to someone who spoke English to which I said no way just bear with me. She told me I should drive to pick up the screws (a 6 hour round trip!!!) I said no not possible, she said she could send the screws which would take up to 2 weeks (my daughter wants her own bed….not to sleep with her mother for the next 2 weeks!!!) Finally we agreed that the guys putting the bed together could bring the screws! BUT after sales would call me back to arrange an appointment and there was no way I could book one now!
Every person I spoke to was rude and unhelpful. Apart from the guys doing the assembly of the furniture, I could not fault them, extremely helpful and polite (you got that right btw).
I have no idea when my daughters bed will be done now as no one will give me the slightest clue as to when they will get back to me. I am shocked that after paying for a service I have to literally beg them to do what I have paid for.
I literally will go anywhere but Ikea now, I am so utterly disappointed, shame on the staff who let your brand down so badly. I asked one of the guys what his name was and he refused to give it to me, I just wanted to know who I was speaking to!?
A very sad ex customer
Your Stoughton Massachusetts store is a disheveled mess! And the employees were cold and rude. In addition, I asked where I could find a poster that was in one of the display rooms, and I was told it hadn’t been available in a long time. Corporate needs to make a visit there and fix this store.
CS reference number is 159-43106578
Order Number: 303285695
CS Phone number is never answered
You may also call us at 888-888- 4532
Still waiting for refund from August 6, 2018
State: FL
Store: 145
Reason for cancellation: Rejected delivery on Aug 6, 2018 – Waiting for credit back?
I have been trying to return items and get a refund since June 1st!
On 4/6/18, I ordered 2 sets of slipcovers for the Ektorp loveseat and sofa, ORDERr# 284189002. THE ORDER CAME IN THREE BOXES. Cost was $576.00 plus $9 ship fee and $54.72 tax, for a TOTAL OF$639.72.
I decided to order the actual Ektorp loveseat and sofa instead, and did so. I called Ikea to get a FedEx shipping label for return of slipcovers. They looked up order and said would email link to FedEx return label. My RETURN ID 159 159-42040269-159 They only sent 1 label, FedEx CONFIRMATION# PRP2235881781. I copied it and attached it to all 3 boxes, but FedEx driver said it could only go on one box. I left it on one box, which he took and delivered to Ikea. (I did not receive any credit at all.)
I called Ikea again to request 2 more labels. Explained situation and clerk said she would have 2 more FedEx return labels emailed to me. They didn’t get sent. I called several more times (spoke to Nick Piper in Resolution once, among others) and the labels still were not sent. Whoever sends them saw that 1 box had been returned and didn’t understand there were 2 more boxes.
Finally, on 7/28, I spoke to Brenda, who assigned CASE# 42040269 and told me that Ikea has the 1st box, and will credit me for the ENTIRE ORDER 10 business days after the other 2 boxes are received. She arranged for SUPERVISOR GLEN DAVIS to get the 2 labels sent, and to waive the $9 return ship fee. When the labels came I attached them to the 2 remaining boxes, delivered them myself to FedEx, and I show that you received them on 8/8/18. Tracking# 790851122626 and 79085112262637. I STILL HAVE NOT RECEIVED MY CREDIT FOR $630.72.
I have called multiple times, spent close to 8 hours on the phone waiting to get through, and have been paying interest on the $630.72 you owe me for just under 3 months! I really don’t want to have to take any further action. PLEASE FOLLOW UP ON THIS AND MAKE SURE I AM CREDITED, and EMAIL ME WITH THE INFO.
Dear Mr. Peter Agnefjäll:
My husband and I have been devoted IKEA customers for the past twelve years, stocking our home with your great products. Last year, I was refused a refund at your Bari, Italy, IKEA store. I had to wait over one hour just to speak with a Customer Service Agent. I was given IKEA Gift Card No: 627598 4 41 0083484678, for the amount of 16,38 euro. I live in the USA, and had to return home to the United States and could not use the card. The USA IKEA would not allow me to use the Gift Card in the USA. On August 8, 2018, I returned to Italy and I drove one hour, with much traffic, on a hot 95 F. day, from Locorotondo, Italy to the Bari IKEA to use my IKEA Gift card. I used a lot of gas and this was an expensive trip at 8 euro per liter. When my husband and I entered the Bari IKEA, your IKEA Clerk advised us that the Gift card was valid to use, so we shopped for over an hour and stocked the cart with about 200 euro worth of merchandise. Your Check Out Clerk refused to honor the Gift Card. We requested your “Free Coffee” with our Family IKEA orange card with my husband’s card No. 6275980418172581951 (Mauro DeTrizio). The Cafe Clerk advised us that the Swedish coffee machine was broken so we needed to pay for our coffees (2,10 euro). The restrooms on the first floor (next to the restaurant) and on the second floor had no soap in either restroom. This was so unsanitary and against the Health Code. When I contacted your IKEA Chat Agent-Luisa on Aug. 9, 2018, she advised me that my IKEA Gift card “expired on July 18, 2018. I could not get to Italy sooner to use the card! Your policy is ridiculous with the card’s expiration date. Luisa refused to honor my card and cut off my Chat. Later, she offered us a free lunch, but we had to return to Rome and my husband is on a strict kidney transplant diet. I will no longer eat in any IKEA restaurants due to the unsanitary conditions. Your Customer Service Agents are appalling. No one is honored or respected in your store, even though we have been excellent customers in the Newark, NJ Paramus, NJ and Bari, Italy stores. Your IKEA Check Out Clerk refused to honor my Gift Card, as well, even though your Entrance IKEA Agent advised us that is was good to use. Your staff does not know what they are doing. Therefore, we wasted time, gas, and a lot of expense in your store. You could have e-mailed me a note advising me that the Gift Card was about to expire. Nevertheless, I could not have gotten to Italy sooner to use the Gift card. I want a full refund of all expenses, including my gas expense of 10 euro, for a total of 26,48 euro to be free to use it in any IKEA store in the U.S. or Europe. We will advise all of our friends and family of your decision. Until then, we are not shopping at your IKEA stores. Thank you.
Susan Scherman, Conductor-The Robert Lawrence Orchestra, Weehawken, NJ 07086, USA.
Good evening. I am very saddened by the customer delivery service provided by Ikea. On July 14, I made a purchase of e piece of furniture from this company. It is almost August 14th. And I stop haven’t received the item. The initial delivery date was July 23rd between 1pm and 5pm. 10 minutes before the window lapsed , I was called by EXPO delivery, and was told I need to reschedule the delivery, because the item did not reach the warehouse. I reschedule for the Saturday between 12pm and 4 pm. At 2:43 pm, I was called again to reschedule. I have made numerous attempts and contacted Ikea, and yet my item has not arrived. Everyone I call Ikea, I am transferred to someone in the delivery issues department, who proceeds to put me on hold for 45 mins, 28 mins, and 36 mins consecutively. I am so dissatisfied with this situation, that by now I believe my delivery fees should be returned. It did not take Ikea 5 minutes to take my money off my card, but to date my item is still not in my possession. What a web of lies you weave. If the item was not in stock, the customer should have been informed, and no way my money should have been removed from my account. I have lost all interest in making future purchases fro Ikea. Never have I had a problem with an Ikea delivery before, but this one, tops it.all.
Awaiting your earliest reply;
A VERY UNSATISFIED CUSTOMER..
I have had the same experience, only I was given a 12-hour delivery time frame, and was not notified at all that my order never got to the delivery company’s warehouse.
This level of unprofessionalism and disrespect for customer time and money is the opposite of everything IKEA claims they are.
And the fact that there has been no effort to apologize, recompensate, or take responsibility for the failure of their customer service department adds insult to injury.
I am hoping there is someone who will remedy this situation- quickly- as I have another order pending and have every intention of canceling that if this matter is not resolved.
I ordered a piece of furniture from Ikea in West Chester Ohio. They said they did not have it at that store but there was one in the Warehouse. I paid for the furniture and the $29 delivery fee. I set up a time to deliver 2 weeks after purchase. They were supposed to call between 9 am and 9 pm to deliver. Never got a phone call or an email regarding this delivery. When I called the next day, they said it was delayed, but couldn’t tell me why. I would have to stay on hold for the next 2 hours until my phone died to talk to someone. I called back the next day and they guy told me to call the delivery service. They would be able to tell me why it hadn’t been delivered. When I called them. they had no record of my purchase to be delivered. Again, call the only number listed to call ikea and stayed on hold for 2-3 more hours to find out they never had it in stock. I am out $229 not including tax and my trouble. I can’t get anyone to call me back or resolve this issue. I have never seen such horrible customer service. I can’t believe in this day and age you can call a local store to take care of an issue. I will have to drive 45 minutes to the store not know if they will even reimburse my money to me. I am so completely disappointed in this company.
Reference: Order # 288386528
Yesterday I received a reminder phone call of my delivery for today between 12pm and 4pm. I returned their call to confirm and they also advised that I would get a call from the driver when he/she was within 30 mins of delivery. At noon today, my lunch time, I had not received a call. I went home (5 miles from my work) to let my dogs out. While there I received a phone call at 12:19 hrs from an Ikea rep stating the driver was in the area, but the road in was closed. I advised that I had just arrived at my house with no issue. Route 1 was close, but State Line Rd was open. The rep then put me back on hold to talk to the driver and came back to advise the driver stated he tried to call me, which he did not ( I have no call record from the driver and if needed, I can provide a print out from Verizon), and he was 20 minutes away now and this would throw his delivery schedule off. So, I had to reschedule for next Tuesday, 05/29/18 since they only come out to this area once a week, on Tuesdays.
The only truth to any of that conversation was that a road was closed. However, there are other ways into the subdivision I live in. The driver from Select Express DID NOT make any attempt to contact me. The rep stated the driver said he was in the area at first and then 3 minutes later stated the driver was 20 mins away onto the next delivery.
My mother has passed away, I am moving my 83 yo father in on 05/25/2018 and this was the closet for his living area. The driver made zero effort to contact me or attempt an alternate route. This is not a large difficult area, but a small area.
This is unacceptable and very poor service. A bad driver at a contract delivery company should not cost your company future business and revenue.
Pushed myself to go to Ikea to look for a desk. My family all on board. It felt so good to shop and to get out, almost like before that night. So what happens, flashing lights, loud alarms and then someone saying code 1000 code 1000 over loud speakers. I’m petrified I can’t find anywhere for us all to hide it felt like that night without hearing the gun shots (yet). I go to the lady at the register and ask is it safe I was at route 91 Vegas I’m scared. Her answer I don’t know what that is as she turns her back to me and says your free to leave. Alarms stop going off after what seemed like forever but I’m sure it was a few minutes they say it’s all clear. By that time Kelsi is getting me out of the store shaking and crying which continued off and on. This is why I isolate because when I take a step forward it seems to slap me in the face. I no longer believe with time it will be okay. Everyone always thinks it won’t happen to them, I used to, but it does. It took 7 months to work up to going to such a large store…now what? Shame on Ikea for their lack of empathy.
Hello again!!! The nightmare does not end! Today IKEA’s delivery was not the Hillesjon sink (part no. 10324886) that I was supposed to receive. Instead, IKEA show-up with 3 large boxes with Knoxhult cabinet part no. 372260. Is this a joke? I did not accept these 3 boxes and the Hillesjon sink was not included in the delivery. What is going on with IKEA customer service? In what language do they understand? It is very logical to me that if an item was removed from the customer the same item must be replaced to that customer. Can anyone in IKEA understand that I am missing a Hillesjon sink and that I need to receive a Hillesjon sink that I paid on April 15, 2018? Please help! This is getting very awkward and ridiculous!!! The claim number for the Hillesjon sink is 2018 00 0943. I called customer service today (call number 21) but no date for delivery of the Hillesjon sink was provided. Until next time…
I am canceling an order. Email link, I have gotten 2 different reject messages. 1) “unknown reason” 2)”technical reasons”. In both instances instructed to “contact us”. Can’t get through by phone, no way to get email response.
This is disgraceful that this is considered “customer service”. I have sent several “feedback” messages with no response.
What do I have to do to cancel the order!
Today I called IKEA Customer service (my number 20th call since May 9 when my previous sink was picked-up and returned) and finally received a claim number for the delivery of my Hillesjon sink. The claim number is 2018 00 0943 and I should be contacted sometime in the next 4 to 5 working days. I still do not understand the problems and hassles that IKEA has to deliver a purchased item to a customer on the small island of Puerto Rico with an IKEA warehouse and store 18 minutes away!!!!
I noticed I made an error with the delivery date. It was April 25, 2018 ! Please disregard the “May 25, 2018” date in my previous comment. I will appreciate any help you may provide in regard to the delivery of my Hillesjon sink.
I purchased a Hillesjon sink on April 14, 2018 and received the sink on May 25, 2018 with 10 more boxes containing Knoxhult kitchen furniture. Once the kitchen furniture was assembled we noticed that the sink did not include the assembly hooks nor instructions to anchor it to the countertop. My nightmare started with customer service on April 28, 2018!!! Today is May 15 and after 19 calls, I still have not received an honest answer in regards to the delivery of a substitute sink except the pick-up of the sink I received on May 25, 2018. The sink was picked-up on May 9, 2018, but no substitute was received. My new countertop’s sink opening was already made to fit the Hillesjon sink (part no.10324886) that I received on May 25. Can anyone at IKEA tell me when can I expect the delivery of my new Hillesjon sink and its accessory installation parts? My kitchen furniture purchase is useless if I don’t have a sink……. Please help me!! Customer Service is not answering my calls and, previously, when they did they still never provided me an scheduled delivery date for the substitute Hillesjon sink.
I am furious with the Ikea delivery service or lack thereof. It is by far the worst delivery service I’ve experienced. On 3/26/18 I purchased an item from the Brooklyn NY Ikea center. I was told at that time that I should expect delivery on Tuesday 4/3/18. I received a call from the delivery company, XPO Delivery, on 4/2/18 indicating that the item was delayed in transit. The delivery company told me that I would be contacted with a new delivery date and time window. On 4/2/18, at 7:49 PM I received an email from Ikea indicating that a new delivery date of 4/23/18 was scheduled as “per my request”. Note I made no such request. I subsequently contacted Ikea customer service 4/3/18 -another bad experience because I was on hold for 25 minutes before a representative answered- (I’ve previously been on hold for 55 minutes attempting to cancel an on-line order). The Ikea customer service representative place me on hold briefly while he contacted the delivery company. The customer service representative informed me that the delivery company told him that they make deliveries in my neighborhood on a daily basis. There was no explanation for the erroneous 4/23/18 reschedule date. The representative informed me that the delivery company would make the delivery on 4/5/18 and that I would receive a phone call to confirm a time window. I received no such call from the delivery company. I did not receive my order. I contacted the delivery company directly today, 4/5/18. I was told that there was no record in their system indicating that anyone contacted them. I was told that the items purchased were in the possession of the delivery company and that the next available delivery date is now Saturday April 7, 2018. A relative had earlier expressed to me that he felt the Ikea delivery service was “the worst”. I now know that he did not exaggerate. I would not recommend the Ikea delivery service to anyone. I hope that the company makes an effort to improve this process.
THANKS FOR YOUR REPLY,
It is a 180 miles round trip to my nearest store to see if I could get a replacement.
Its obvious that your 25 year guarantee means nothing and the fact you have changed the components to stainless steel shows their was a problem with the design.
The store in Glasgow has not even been open 25 years and I doubt you have been selling the 2 bowls DOMSJÖ White sink for that length of time.
I am very disappoint with your answer to my problem. The rusty steel screws, which you have now replaced with stainless steel, has rendered my drain set totally useless and you want me to stump up another £25 to replace it !!
And this is good customer service ?
Its obvious that after 4 weeks of asking you to try and sort my problem I am getting no where. The way thing are at the moment, I do not see me purchasing items from Ikea again and I will be warning other people of your so called “Guarantees” and that your so called quality is just a myth.
Yours Sincerely
Phil Moston.
Bridge of Cally
PH10 7JL
Mail for Windows 10
From: GB Customer_Service_UK CustomerService
Sent: 07 February 2018 12:12
To: philip.moston@ btopenworld.com
Subject: RE: Product – Information / Availability / Advice – Shop Online
Dear Phil,
Thank you for your email. I apologise for the delay in responding, we are currently experiencing a high volume of emails which we are working through as quickly as possible.
I sincerely apologise for the situation you detail. If you have a product which is missing, or has faulty parts, we would only be able to replace these once appropriate proof of purchase has been provided and as long as the item is within its guarantee period.
If you do not have the proof of purchase you can take the item to your local IKEA store where the co-workers will assess it and advise of further actions. Please note this will be done on store’s discretion.
If you require any further assistance please do not hesitate to contact us.
Kind regards,
Ireneusz
IKEA Customer Services
IKEA Ltd
Tel: 0203 645 0000
ikea.com
The information in this e-mail is confidential and may be legally privileged. It is intended
solely for the addressee. Access to this e-mail by anyone else is unauthorised. If you are
not the intended recipient, any disclosure, copying, distribution, or any action taken or
omitted to be taken in reliance on it, is prohibited and may be unlawful.
IKEA Limited is a company registered in England and Wales. Registered number: 1986283.
Registered office: Witan Gate House, 500-600 Witan Gate West, Milton Keynes, MK9 1SH.
—–Original Message—–
From: philip.moston@ btopenworld.com [mailto:philip.moston@ btopenworld.com]
Sent: 05 February 2018 11:36:05
To: GB Customer_Service_UK CustomerService
Subject: Product – Information / Availability / Advice – Shop Online
Good morning all,
It would be much appreciated if you could reply to my e mail I sent on the 26th January ?
Yours sincerely
Phil Moston.
Sent from Mail for Windows 10
From: philip.moston@ btopenworld.com
Sent: 26 January 2018 14:14
To: GB Customer_Service_UK CustomerService
Subject: RE: Product – Information / Availability / Advice – Shop Online
Thanks for your reply.
I am disappointed with your response .
With regards for your offer of a replacement if I can show you proof of purchase:-
You will see that in my original e mail that after 5 years or more I unfortunately no longer have the proof of purchase and I don’t have bank records going back that far.
In fact looking at my records of building the new extension to the house I can see it was done in 2011/2012 so I can prove when my new kitchen extension was built but not when I purchased the 2 bowls DOMSJÖ White sink to go in it.
The sink was purchased from your Glasgow store at Braehead and that about all the info I can give you.
I note with interest that the replacement comes with stainless steel components which proves my point that the steel bolt used in my old drain set was never going to last the 25 year guarantee you give with the sink. I doubt you would have changed the specification of the drain set if it had not been a problematic in the past.
So I would ask you to reconsider your response to my complaint. I know its only £25 pounds for the replacement but to me as a pensioner its still a lot of money when I feel you have not lived up to your reputation of selling high quality items.
Yours sincerely
Phil Moston
Sent from Mail for Windows 10
From: GB Customer_Service_UK CustomerService
Sent: 26 January 2018 12:10
To: philip.moston@ btopenworld.com
Subject: RE: Product – Information / Availability / Advice – Shop Online
Hi Mr Moston
Can i start by apologising for the length of time it has taken to respond to your email.
I have looked into this for you and can confirm that the item recommended would be a perfect fit for your system.
In regards to the £25 cost of this item we could do an exchange but only if proof of purchase is received.
If you have any details at all regarding the purchase you made in the past i.e the date, the store, the amount in total you paid on that day or if by any chance you swiped you family card we could locate your receipt that way.
Also i am led to believe the new systems now come with stainless steel components.
If you have anymore questions or indeed do manage to find any of the details i have mentioned regarding proof of purchase please feel free to contact us again.
Andy
Customer Services
Digital Communications
IKEA Ltd
0203 645 0000A
IKEA.com
—–Original Message—–
From: philip.moston@ btopenworld.com [mailto:philip.moston@ btopenworld.com]
Sent: 23 January 2018 18:47:03
To: GB Customer_Service_UK CustomerService
Subject: Product – Information / Availability / Advice – Shop Online
Good morning all . Did you get this e mail below ? I have not had a reply.
Phil Moston
Requested several items for my bedroom. Haugsvar spring mattress was not delivered. The crew stated it was damaged, and they did not take the mattress. Am on the phone with customer support for about three hours, sent emails, can’t get in touch with anyone. This is not the service I expect from the international company.
I will never purchase anything from IKEA. This has been the worst experience I’ve ever had. Your on hold for over an hour to register your complaint. Delivery team put together bed and broke it and did not tell me. Avoid Ikea at all costs. It is not worth the headache. Pay a little more for whatever you’re trying to purchase at another store. you will be happy in the long run going someplace else.
Kitchen planning and installing since June with IKEA and Treatment and still not done due to missing parts. Due to the fact that I am wheelchair bound I choose an Ikea kitchen to speed up the remodelingof their stock At this time I am still cooking on the grill outside and wash dishes in the bathroom sink!! It is December. Waiting on panels in order to assemble the island, I was told many times by customer service and the Ikea kitchen department they are not to be ordered online nor are they in the Austin store but there are 20! panels in the Arizona (Tempe) for the last 4 months!! What a bad costumer service not to make it possible to arrange logistics between Ikea locations. My kitchen became an eyesore instead of a jewel. I am embarrassed to have anyone over to entertain due to the fact that this is a kitchen in the MIDDLE of the open floor plan living/kitchen.
Everytime I contact IKEA there they give excuses like sorry but there is nothing we can do we don’t transport from store to store. As a costumer I am very limited and have to depend on these costumer service reps who open a my case and don’t want to handle it every time I call. Sad that I have to beg them not to hang up on me.
ANY OTHER INCOMPLETE PRODUCT I WOULD RETURN TO THE STORE however I would like to take it apart and dump it at your front door Ikea. Sleepless nights before christmas is what I have.
THE CHARLOTTE STORE . IN 24 HOURS THE PRICE ON RECALL DRESSERS WENT DOWN 238.00 …………………….. WHAT IS IT A CASHIER CAN GIVE YOU THIS AMOUNT THAN THE NEXT DAY DIFFERENT CASHIER AND YOU HAVE 2 THIS TIME AND THAT CASHIER GIVES YOU 319.00 FOR 2 .SO THAT 2ND CASHIER DECIDED SHE WAS NOT GOING TO GIVE THE 249.00 PLUS TAX EQUAL 267.00 FOR WHAT I GOT BACK FOR 1 AND SHE GAVE 319.00 FOR 2 .NOT RIGHT THE PRESS CONFERENCE SAID FULL REFUND
THE STORE CAN JUST MAKE UP A RECALL REFUND !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
WHY IS THAT I HAD 3 EXACT 6 DRAWERS HEMNES TALL DRESSERS ALL PURCHASED SAME TIME WENT TO RETURN FOR THE RECALL 1 REFUND WAS 267.00 AND TOOK OTHER 2 BACK DAY AFTER AND RECEIVED 319.00 TOTAL FOR BOTH DRESSERS . WHERE IT SHOULD HAVE BEEN 534.00. NOW DO NOT KNOW IF YOU HAVE A THIEF ON YOUR HANDS OR IF YOU HAVE SOMEONE WHO DOES NOT TAKE THIS RECALL SERIOUSLY AND GOD KNOWS THIS IS A SERIOUS MATTER. JUST WANT MY REFUND DONE CORRECTLY.
I HAVE THE RECEIPTS FOR BOTH
It amazing that IKEA does mistakes and the customers has to pay for there error. I’m going without a kitchen for about a month now waiting on items missing in my order and every time i call because the delivery was out for delivery and i never got it. They act like it ok and when you tell them you needed this stuff yesterday they tell you i spoke to the delivery company and they will be able to delivery 4 days from now. From what I’m reading here it seem that people in IKEA don’t really care. I’ve spoken to supervisor, managers and so on and they all like the title they have but really don’t care what happens after you spend the money. My order has taken almost a month to get to me and I’m still waiting for piece that i really need to order my countertops which take another two weeks to get. No customers should go through this at all.
Ikea has fallen short when it comes to what I believe human life and human price. They have a recall that limits the number of items you can return (Items that have killed children) for refund. It seems counter intuitive to tell consumers that you have voluntarily recalled all of your unsafe products on the market but limit the number of items any one person can return. So if a individual has a 4 bedroom home and has placed 2 Ikea recallable items in each room he or she must choose what 6 of the unsafe 8 they must return; God help them if they own more than one home, or they have elderly family members that cant get these now assembled pieces of furniture to Ikea. It seems that Ikea had no problem in selling these dangerous pieces of furniture but know finds it hard to keep their word and take these unsafe things off the market. No matter who has taken the initiative to get those pieces of furniture to them…
Hi. We purchased for our first time ever in your Florida IKEA store. We thought things went ok. Little did we know they were far from ok. The young lady Roxanne ordered our sofas. We told her three times two of one and one sectional. She even ask us how many of the single sofas and we repeated TWO. So when the delivery of one sofa and one sectional came I was so mad. What the heck. How many times do we say two of the EKTORP sofas. Omg. The. My husband went to the store today afternoon delivery and they blamed us for not double checking her ordering skills. REALLY! Your orders are so confusing and broken down into pieces who would have known. I added 2 sofas for $395 and one for 1299 and then took 15% off. That came to the total we had with the delivery and put together fee so we figured she was correct. What the heck SHE ONLY ORDERRED ONE IT WAS HER MISTAKE AND YOUR STORE BLAMED HER MISTAKE ON US. AND THEN WANTED TO CHARGE US ANOTHER DELIVERY FEE SND PUT TOGETHER FEE. RIDICULOUS. what ever happened to customer service and the customer Is always right. What a horrible first time experience !!!!! What have we learned ….we learned that we cannot trust. Your customer assoc to add or order correctly no matter how many times they ask or how many times we tell them, what we want. Andy we cannot expect any customer service to back us their mistakes and that they will always blame the customers.
Also your same sofa was $100 cheaper the following week. What a ripoff.
It should have been $100 off plus 15%
As the owner of Exquisite Southern Catering, LLC based out of South Carolina, I placed an order 12 days ago and was given a delivery date est. of 9/18/17, I checked my email to review the tracking information only to determine that there was none. In turn I called into customer service to find that my order still had not shipped. I am furious because I really needed the items that I ordered for an upcoming event and I gave more than enough time when considering the actual date of order receipt, I allowed more than enough time for the product to arrive. I then contacted the corporate office only to be told that someone will call me back and so I have not received a call back as of yet. I WILL NEVER ORDER FROM IKEA AGAIN!!!!!! I AM DISAPPOINTED IN THE SERVICE OR LACK THEREOF THAT I RECEIVED FROM THE IKEA TEAM!!!!! Clearly I could have ordered these items from somewhere else. Through this experience as a consumer and business owner I would like other consumers to know that IKEA experience that the company rants about is overrated. And GET THIS ” I ADVISED CUSTOMER SERVICE TO CANCEL THE ORDER AND THEY ADVISED THAT IT WAS TOO LATE”. AMERICA I CAN NOT TAKE IKEA SERIOUS RIGHT NOW!!!! THIS COMPANY IS JOKE!!!!!
MY ORDER # IS 262269443
Well I wish I read these comments before I made my purchase at Ikea. I purchased 5 Billy Bookcases from the Paramus Store with glass doors to be delivered to my home. Yes they charged a packing and delivery fee. I paid for all of it in good faith with our credit card. It was to be delivered 5 days later I was told “no problem everything is in stock”.
The problems started 2 days later when I received a FedEx envelope with a $96 gift card in it and a letter that stated the glass doors were out of stock. A gift card instead of a credit to my credit card. They now have my money that i have to spend in there Store in stead of the credit back to the credit card which was used for the purchase! Ridiculous!!! Next my delivery was to come between the hours of 5pm to 9pm. At 5:15 pm a truck pulls in the driveway. We proceed to open garage doors so that the items can be placed there and go outside and he pulls away. Never getting out of the truck. Just drives away. Now I am on the phone for 1 & 1/2 hours with what you call customer service trying to cancel an order and get all my money back. You probably think I’m going to hang up but no I can be just as stubborn as you are.
So I finally get hold of a team leader who has given me a credit to the credit care for the shipping and packing fee but now has to wait for you idiot delivery/shipping company to return the merchandise to them to give me a credit for the order. And the team leader does not know how to process a credit back for the stupid gift card you sent me for the glass doors you sold me that were not in stock. You have already been told by the shipping company that the merchandise was not delivered but sure let the customer wait a little longer. That will surely make the customer shop some more in your store.
I can tell you you this is the reason people are shopping at Amazon. They have no problem with their customer service. I also can tell you that this will be posted all over the internet and social media because I will make sure that anyone I know will never shop at IKEA.
By the way my case # is 3733817
My First and Last experiences at IKEA
Well I been hearing the name so much that I thought to go to IKEA in Orlando FL to see what they have to offer because I’ve been looking for a buck bed for my boys. It’s was kool walking in the maze looking at the different setup of living space but when I got to the kid area there was no one there to help, when I did see what I want to purchase No one was available. When I finally found a employee she replied rudely take a picture of the tag and go to the register….oh really ???
So i had to demand help by asking her And You can not help me???? She then said only if you are trying to get it delivered …what? This was crazy
So then she starts to help me set up delivery and then says the totals is $658. She gave me a look like as if I couldn’t afford the amount then was rude up when I asked her if that included setting up
The process was just horrible and I just did not understand how I could be treated like that after spending so much money there after that she gave me a sheet of paper with the delivery information. I had to go to the cash register and stand in a long line that had about 10 people in front of me before I was cashed out this was the most worst shopping experience I’ve ever experienced I am going to go take my paper bag and get a refund and go to Rooms To Go they have bump beds to Good Luck Ikea maybe other people get treated better there but this is
My first and last experience at IKEA
I am absolutely horrified about the service I have received from IKEA customer service. It has been more than 35 days now since I have placed a online order. In return I have received order with 3 items missing. So far I have made 5 phone calls in various occasions to report the shortage and the update of my rest of the product delivery. IKEA gave me case ID which is 36336694. I have spoke to so many different persons to resolve this issues. For example Ondria, Kiarra and last time with Nicole. Everyone promised me loads of hope saying I will receive my delivery I the next few days, a email, a confirmation and so on. Unfortunately nothing happened since then. I have neither received my delivery nor a apology email. At last I have spoke to Nicole last week about update. She replied I will get a confirmation from warehouse soon they are ready. Her other colleagues told me the same in different occasions. I have lost my faith on IKEA warehouse and the people I was talking to. I have asked for the refunds last week. After a week it is still same. No communication, no update yet. I am now confused now, who am talking? Can please investigate the issue and contact me for a solution as soon as possible? Do you call this is a service? My contact number is 929 374 XXXXX. Thank you.
I am very upset. About 2 weeks ago I purchased a sofa-bed from ikea, PA. I paid for shipment and a week later I received my shipment. But when I opened the huge boxes I found out that the merchandise was damaged. I called customer service after waiting 30 minutes a representative picked up the phone before I could speak he hang up on me.
I called again right away, this time waiting another 45 minutes same guy picks up and asks for my order number and puts me on hold for 15 minutes. Never returned back I hang up this time.
Right away I called back and dialed a different extension and asked to speak to a manager
she puts me on hold again for long time and transfers me to a manager. The manager reschedules for a new shipment which should have arrived after a week.
So I wait a week the shipment never arrived that scheduled date. I call customer service
and wait again minimum of 30 minutes and she put me frequently on hold for many times.
Then she tells me someone will call me from the shipping department.
A day passed no one called. Now I called ikea corporate office and customer service doesn’t pick up. They want you to leave a message and they will return within 24 hours.
I don’t want to wait 24 hours so I call back the store where I made the purchase.
After waiting about half hour I could talk to customer service she put me on hold numerous times and finally now I am on hold with a manager. The manager told me now he rescheduled a new shipment which will arrive 9 days later. I hope I will receive the new shipment so I don’t have to call Ikea back after 9 days again start over with everything.
I am still upset for spending all the hours being on hold.
I don’t think I will ever shop at Ikea again.
No customer should be on hold for hours on the phone just to be able to talk to a customer service agent.
So LET ME RANT about my IKEA experience in Cincinnati OH today. My wife and I scoped out a few ideas for upgrading areas in the house a few days ago. I was sent there today to retrieve a new bed frame and some shelves. I got all of my products checked out in about an hour (nobody around to help load the 3 large heavy bed boxes onto a cart). (I figured, since i was there, i would get my yougest sons bed as well. Loaded those 2 boxes solo as well.) I exit the building and began loading the bed carts into my car agter asking outdoor loaders to help me, but they had to do “cart runs” and didnt have time. A cashier runs out to me to let me know i had forgotten my 4 small shelves and my 1 large shelf and they were at the register. I thanked her for letting me know (katie would have been pissed if i didnt bring them home!) After slaving to get bed 1 in the car, i realized that bed 2 was clearly not coming with me today. I spent 30 minutes tying my trunk with string. I wheeled the cart and bed 2 back inside, took a number to wait for a cashier to refund my bed that wouldnt fit. 10 minutes, bed 2 getz refunded. I walk down to the cash register where my shelves were and spoke to the cashier that was there and saw 4 of my 5 shelves. I let her know what happened, she checked my receipt and she made a phone call. I get it… validation. A manager became involved and suddenly im not allowed to leave with ANY of my product until they review surveillance video, and pretty much investigate everything. I kept trying to explain that they ran out and told me that i left the product and matched the receipt to the exact product. After 20-25 minutes waiting and waiting, i look over and see the 5th shelf sitting behind the register which again made sense, since it was longer it wouldnt be under the register like the other 4 were. I was rold repeatedly I couldnt leave with any product until the manager talks to me. So at 25 minutes im about to lose my mind. Finally 2 managers come out and agree that i am telling the truth, and let me know i can leave with MY PRODUCT, THAT I LEFT BEHIND AND THEY RAN OUT TO LET ME KNOW I LEFT BEHIND!!!!! At this point, my initial cashier walks up and tells the 2 managers that she passed the information to someone before she went on a quick break and didnt understand why i had to go through all that. I told both of the managers how embarrassed I was being told i couldnt leave with my product in front of other customers several times and having to wait all that time and had no help loading etc. I told them i felt like i was being detained and humiliated from these actions. I wanted compensation. The 2 managers had to call a 3rd manager who asked what i thought was fair for my trouble. At the time, i said take $50 off the bed I kept for the crappy service. He snickered and explained to me that although $50 doesnt seem like a lot of money to me, he couldnt give me any money back, the best he could do was a $20 gift card. I told him after practically detaining me, embarrassing me in front of other customers, thats all he could do??? I was pissed. I told him id take the gift card but in no way was this the final resolution. I asked for a corporate number, he (john) stated there was no corporate office, they handle everything in house. He claimed they were the highest 2 managers in the store at the time and said the store manager would have to call me. I gave him my number which was left on the counter until i reminded him it was sitting there after he gave me the gift card (really concearned about my experience for sure!). What a XXXXXty experience and way to run a business. First time making a purchase, planned to make several more, $539 purchase and instead detained over $30 in shelves i accidently left behind!!! UNREAL!!! #ikea #legal #IKEA
I purchased two Ronnskar corner shelf units. I asked for them to be delivered to me and payed the extra money for delivery. They projected the delivery date to be Aug 9, 2017. At 3:00pm they had not arrived, so I decided to call to see if they were going to be delivered later today or a different date. I called the number and was placed on a on-hold line where I heard how “my call was important to you” and someone would be with me momentarily. I have now been on hold for 42 minutes and 38 seconds. It doesn’t sound like our calls are important to you, and that customer service is not important, just getting the item sold and move on. From the previous complaints on this page, it appears that you have a lot of customer complaints which makes me wonder how sincere you are about customer service. I for one am very disappointed and will let others know of my experience.
I think leadership at the top, must be non existent, or they just don”t care.
Why is there only one IKEA in Michigan????? I live in the northern suburbs of Detroit.
Whomever decides where your stores should be placed, should seriously look at the plot of land available in Rochester Hills at Hamlin Rd and Adams Rd. It sits right on M-59 that connects the east/west suburbs and is one mile from 1-75 connecting to the north/south. PERFECT location surrounded by affluent communities.
I purchased furniture from Ikea for my daughter’s bedroom. It has still not been delivered. I called customer service and after 50 minutes on hold they indicated that it is on its way, but they have no way of knowing when it is going to be delivered (how is that even possible in 2017). Three days later I called again. I was put on hold for 45 minutes. I hung up and called corporate headquarters, thinking that they might be slightly more responsive. I was put on hold for 30 minutes. This company is a customer service disaster.
July 14th 2017 I had a misfortune to buy a sofa at IKEA in Tampa, Fl. I charged it on my credit card that didn’t have enough funds there. My mistake. July 21st I tried to correct it. I went to the store with my receipt and asked the clerk to issue me a refund and charge a different card. This simple 30 seconds transaction became unsolvable problem. The clerk Charles told me to wait. I’ve seen him talking to 3 different people before he told me that “We don’t do that.” The next person I talked to was Customer Service Manager Maria Pilar Bernal. She said that in order to cancel the transaction and give me a refund and then charge another card I need to bring the item back. Needless to say that the “item” is about 100 lbs heavy and in order to bring it back (to “show and tell”) I have to rent a U-Haul, carry the sofa from the 2nd floor and back, drive to another part of town, load, unload etc… The last person I had a “pleasure” to talk to was the Acting Store Manager Ahmed Velez. He told me that current policy is “for my own good.” It’s to prevent fraud. When I asked how could that be fraud if I brought my receipt, ID and 2 credit cards both on my name – he couldn’t explain how… I have 10 credit cards and excellent credit score. I was able many times to get a refund or to charge my card at any store just by showing the receipt. Never in my life was I called “a fraud.” Never in my life was I treated so badly. Considering the fact that I was asked 3 times to move from one counter to another, and was subject to “dirty looks” of a number of employees, I came to the conclusion that “innocent until proven guilty” is not for IKEA. Evidently, it was “for my own good” for them NOT to help me. Thank you, IKEA! You just lost a customer.
I have been a customer of IKEA since 1989 in Belgium, later in Canada, and USA. I now live in Texas, 2 hours from nearest store in Houston. I have twice visited IKEA to purchase product and had to give up because the two main pieces were out of stock. the advice from the store and from email was to call ahead – but it is still 1st come 1st served. 5 hours each time to get furniture and buy an extra $100 each time – and all I get is too bad. unless you live near the store it has become prohibitive to purchase IKEA products. Let alone what would happen if it had to be returned. to order online adds $200 to the cost.
Hello:
I recently purchased an item via IKEA.com, to be delivered to my home address. Approximately 3 days later, I revisited the website to seek an updated status, and learned that IKEA offers a delivery alternative that allows the customer to purchase items in-store for a lesser delivery fee and a faster delivery. Given I live 15 minutes from one of your nation locations (Miami), I was disappointed to learn that I was unaware of this much more efficient option. I called customer service to cancel my previous order so that I can replace in-store, and learned that the order is not eligible for cancellation on the account of your 2-hr cancellation policy. However, the Associate did place a “request to cancel” and suggested that I call back tomorrow (for another 45min phone hold) to check the status. My case number is as follows: 35891206. I’d like to share how unfortunate it is that a customer buying online is not made aware of the delivery options offered at the time of purchase. I hope that this is not chicanery for the customer on IKEA’s part. I appreciate the service and products that the company offers, and have shopped with the company for years (though first online purchase). My continued business with IKEA is of value to me, and hopefully the company as well. Please consider adjusting your site to inform customers of both delivery options when placing an online order. It would also be great If I may receive additional assistance with processing my current cancellation request, so that I may choose the delivery option that is more sensible for me. Thank you. -Isis Ellis
Poor scheduling and service from Rick the manager of Ikea Palo Alto, CA. Waited 3 hours until they found order that they said was all ready to be picked up. Once found, one of their staff said that Monday’s wasn’t usually busy but management screwed up on scheduling. It was on Mon, 7/3rd the day before 4th of July. Lines were out the door for pickup and when order was lost Rick had no empathy and said we had to wait to be taken off shelves again. We asked to have it delivered as they were so busy with no staff and can’t find order and he refused. Said oh well, you can cancel order or wait til it’s found or pulled off shelves in the back again. Not even a sorry and he with staff had no sense of urgency. I have pics of line and you’ll get several complaints for that day. He could of said sorry and let us know what he can do. Poor service from a manager?!
I purchased a Pax shelve, when I opened the box there was no hardware. I have spent hours on the phone attempting to get in a timely manner what I purchased. I am VERY unhappy with this level of “service”
Re: Tampa Store 5/26/17 10AM – The sound of fire alarms had stopped us from having our breakfast…what was to ensue afterwards was most impressive. Your staff was professional and helpful. I have never scene a more organized group in the regards of fire safety. As we had to wait for the all clear, the staff kept us informed of our wait time and offered dining and bistro coupons. When the all clear was given your staff was most organized in retrieving items in the area in which the sprinkler system had spread water..So here I am offering you the time to praise a fine group of staff members that you have at the Tampa store.
Thank you for your time
Miss Deb Healing
Bethlehem PA
PS…I came all the way here to find a particular product because the web page said it was available, only to find my product was not available. 🙁
I took my 2 year old to the child care, 25 minutes later they called me to pick him up because he was hitting kids… well coincidently it was 3 girls that were between the ages of 5-7 that were friends and the only kids in the whole child care he supposably hit, I didn’t think much of it until I was waiting to check him out and I saw him walking up the stairs and one little girl pushed him and another little girl that was sitting down got up just to hit him, yes he chased them after they alsulted him. I’m sure he thought they were just playing and he wanted to play too. I brought it to the attention of Jasmin the employee all she said was, “yeah unfortunately the next time he comes in and does that again we won’t be able to have him here” and that she had watched him hit the girls, must I remind you he’s 2 if someone hits him he will hit too, he’ll think that’s a form of playing.Jasmin also said that she saw it happen, which is pretty hard to believe because none of the girls ever leave the front desk. There is no staff out watching the children, and I noticed that there was way too many kids for the amount of staff as I was waiting to pick up my son. When I brought up the issue to Jasmin about me seeing the girls pushing and hitting him she said, “the last time he was in here we had the same problem”. The time before that when I picked him up I asked Jasmin how he did and she responded with, “He was really good” I’m not sure what her problem was maybe she just wanted to stand behind the desk all day and a 2 year made that impossible. I’ve been to Ikea many times and I’ve spent a lot of time and money there (we move around a lot and I always remodel every place we move into) I will never shop there again if this problem doesn’t get resolved and I will return my furniture. It is unfair and if you don’t have enough staff to keep a good eye on the children then don’t have a child care. My sons arms and the back of his neck were scratched I doubt he inflicted that on himself, it’s not the first time he goes to a child care. I take him to my gym’s child care and I’ve never had an issue. I get that he is over friendly and wants to play with everyone I understand that little girls may not like that but there was no need for what happened to my son we should have resolved this a better way. It’s easy to blame a child that doesn’t quite speak very well. Also that was only the second time my son had been to that child center. I will also do my own investigation to see if other children have experienced the same thing.
Hello my name is Anthony I went to IKEA in Paramus New Jersey today with a dresser that is on recall it Was an 8 drawer frosted glass dresser that I bought back. Returns along with the manager refused to refund it to me and would not let me take it back and I was not given a gift card. IKEA screwed me out of 300 from a discontinued item. I’ll be calling my attorney this week.
Dear,
I bought tea table from Dhahran in Saudi Arabia.
After taking the product home and open the box found the color is different from what I wanted. I did not take the product out of the box. 24 hours later I took it back to ikea for exchange. The customer service refused to return as the box was opened.
The 90 days was not functional.
Hi I’m a contractor trying to find out how to become a vendor for your company I am interested in doing your assembly for your customers as a sub contractor I am in the Baltimore Maryland area any help will be appreciated thank you very much