Hubble Contacts was founded in 2016 by Jesse Horwitz & Ben Cogan. This pair of businessmen realized that they could beat even the lowest priced contacts on the market by offering an online subscription service.
Within one year, the company had more than 25,000 subscribers and raked in $20 million in revenue. The company is unique in that it is the first direct-to-consumer contact lens brand.
How can the company offer contacts for so much less than their competitors? According to Ben Cogan, by accepting lower profit margins and dealing directly with contact lens manufacturers.
The company is currently located in New York, New York. The direct line to cancel contact orders is( 619) 404-0542. The corporate office number is listed below.
Hubble Contacts was founded in 2016 by Jesse Horwitz & Ben Cogan. This pair of businessmen realized that they could beat even the lowest priced contacts on the market by offering an online subscription service.
Within one year, the company had more than 25,000 subscribers and raked in $20 million in revenue. The company is unique in that it is the first direct-to-consumer contact lens brand.
History
How can the company offer contacts for so much less than their competitors? According to Ben Cogan, by accepting lower profit margins and dealing directly with contact lens manufacturers.
The company is currently located in New York, New York. The direct line to cancel contact orders is( 619) 404-0542. The corporate office number is listed below.
Refund my money
I have been trying to cancel my subscription and get refunded for 2 $39 charges and this has been going on for months. STOP taking my money and refund me my money for things I never ordered and for that matter never even received. My name is Janine Dorris.
I cancelled my subscribtion because my prescription had changed. I emailed the company to let them know to close the account. The sale rep asured me that the account will be closed. The following mouth $40 was withdrawn from my bank account. I emailed the company again to let them know that they had withdraw money from my bank account that that my subscription with them was suposed to be closed. I was told again that the account will be closed. I get and email from hubble stating that they was unable to process my bank card to place an order for me after I have request to have the account close. I called the company and the sale rep informed me that I never request to have the account closed. I asked to speak with and supervisor. You are unable to speak with an supervisor right then and there you have to what for a call back. So I will be informing others not to subscrib with hubble they do not care about the customer wishes and that they are only out for you money.
I have been canceling over and over. But yet they still charged me and still are trying to send me contacts. I want my money back. With everything going on in America right now the fact that you can take people’s money who are already right budgeted is sad. I need my money back. ASAP
@JesseHorwitz is the CEO’s twitter handle let your voice roar! These companies make millions of of fraud. It’s about time someone made noise. Share this, tweet this everywhere! We work hard for our money to let this guy take it for another mansion!
I was Supposed to receive 2 sets of contacts; instead I have called, emailed and still no contacts. The reply I get is thank you for your patience. When I first started with the company, they were good, if they made a mistake they’d overnight two just to hold me over. Whatever happened to the customer service? Whoever took over is terrible! They don’t solve anything, acted like the bad address was my fault. This company will fold if they don’t correct it!! Time to revamp.
@JesseHorwitz is the CEO’s twitter handle let your voice roar! These companies make millions of of fraud. It’s about time someone made noise. Share this, tweet this everywhere! We work hard for our money to let this guy take it for another mansion!
My wife and I have been trying to cancel with Hubble for over 2 years, and yet they still send contacts in my son’s name. He doesn’t even wear contacts. Besides, my wife is an optometrist and could give him contacts from her office at any time. This company is an absolute scam! Cancel the order you have in our son’s name (Hayden Akers) within 5 working days and notify us by email that this has been done. Our next recourse to have our attorney contact you.
Joel Akers and Julie Reinke-Akers, OD
This is a scam! I didn’t sign up for a subscription. I emailed as soon as I saw the charge for it to be canceled and they shipped the contacts anyway. Now they refuse a refund. My next step is to dispute the charges with my bank and file a complait with the BBB. You have horrible customer service.
You are right I am fighting that now ordered a box a week or so ago recieved lenses finally for a 1.00 nit supposed to take out any money til 28 days and it was tAken immediately after also took money the week before and the contacts are not that great but in a time of need and no money it was convenient spoke to a girl yesterday who,sounded like she was at farm thank,you that is exactly right
@JesseHorwitz is the CEO’s twitter handle let your voice roar! These companies make millions of of fraud. It’s about time someone made noise. Share this, tweet this everywhere! We work hard for our money to let this guy take it for another mansion!
I canceled my contacts because they randomly charged me without my consent on a prescription I do not want. The fun way I found out was in my bank account. There was no email or call notifying that I was going to be charged and it states that you can cancel your order any time! Any f-ing time so I did not even a week before receiving my first $1 pack of contacts! I wanted to try them not f-ing sign up for something that I did not want! I want my full refund and I do not want your sh**ty contacts. I want a response back from corporate and my refund. This set up is flawed for ordering contacts! You should be able to get a notification first and foremost when they decide to f-ing ship you something that you do not want. I want my refund and I do not ever want to use your product! There should be a disclaimer stating that you will not be receiving a notification on when your next shipment will arrive in any means than it being taken out of your f_ing bank account! This has made my experience with this company a nightmare! I will never use this product and I will be letting everyone I know who used contacts, that this sh*t is a scam and will f**k you over. I want to speak to f-ing corporate about this! Jesse Horwitz and Ben Cogan better be reaching out to me directly immediate about this situation. Your customer service f-ing sucks same as your sh**ty ass products that I DO NOT F-ING CONSENT TO PURCHASING!
Amen fighting 2 deductions within less than a week
@JesseHorwitz is the CEO’s twitter handle let your voice roar! These companies make millions of of fraud. It’s about time someone made noise. Share this, tweet this everywhere! We work hard for our money to let this guy take it for another mansion!
I am with you 100%. They suck!
Your email is very difficult with really no information. I have been trying to find a fax number and no where to be found. Please could you end me a fax number!
Horrible web site!
I CAN NOT USE YOUR CONTACTS! CANCEL MY ORDER FROM THIS DAY FOWARD! THANK YOU!
DR. JOHN & LISA TEMPLETON MD
My Name is Lisa Templeton… CANCEL MY CONTACTS.
Please cancel my order from now on please. I have no more use for the contracts. You may email me with your response, Thanks Ms. Stovall
Do not send me anymore I have received to three months supplies in two weeks!! Don,t work for me they feel like I put a peice of plain contacts in my I ball. Can’t see anything out of these contacts . They actually hurt my eye leaving them very red and erritated . Please cancel my orders in the future as of 09/07/2019.
Greetings Hubble Contacts. I have been trying to reinstate my subscription with Hubble for my contact lenses and up to this time I have been unsuccessful. I have been Emailed several times by Hubble, that my Doctor has denied the prescription or will not verify the prescription. I have contacted Hubble and have asked that the request for verification be made again as the first time a request was made Hubble would not accept my Doctors verification of my prescription. It was explained to me that the prescription my Doctor had faxed to them, stated the brand of contacts he had prescribed in the past and Hubble didn’t carry those brands. Hubble excepted the prescription when I had initially subscribed a couple of years ago, but would not except it now. I spoke with my Doctor and he faxed the prescription again, with no brand listed. I sent an Email to help@hubblecontacts and asked them to request the prescription again from my Doctor, and that was requested on Friday July 19, 2019. I have not received any response from Hubble either way up to today nor have I been given any direction as to how to proceed so that I can have my subscription reinstated. I would appreciate any help you can provide me as I am in need of contact lenses and if I need to go elsewhere to purchase them I can do so. Regards, Lizbeth Rudy (801-571-XXXX).
I cancelled my subscription TWICE, and I continued to be charged 36$ for 3 MONTHS after cancelling, and they’re refusing a refund! Terrible company and customer service
This is a highly unethical company. Three years ago I filled a one year prescription then I canceled my subscription with Hubble. The next year they filled another year prescription which was not a prescription at all because my doctor died and closed his business and again they promised to close my account and remove billing information. Just this past week they again broke the law and sent another year of contacts and billed me and will do absolutely nothing about this. They think it is completely ok to issue contacts without a prescription as required by law in my state and they will do nothing about this.
Impossible to reach Hubble Contacts by phone. I need contacts order cancelled immediately the prescription is no longer current. You have been notified 3 times and yet I continue to receive lenses I cannot use and Be charged for them!!!
Thanks for letting us know the contact number was out of date. We have updated the information and phone number.
This is what I am talking about. They act like they are robots. They never even mention the refund only the cancellation. Wake up people you cant keep doing this to people.
Please cancel my subscription ASAP.
Why do you not have any customer sec numbers listed??????????????
swf msn.com
Please cancel my subscription ASAP as I ami ill with cancer & cannot use these lenses at this time. Also cannot afford them.
Will contact you when I am well.