Honeybaked Ham was founded in 1957 in Detroit, Michigan, by Harry Hoenselaar. The company operates a chain of ham and other meats to go, along with sandwiches, stores in the US. Honenselaar would select hams by hand, then smoke them. Afterward, he spiral cut them so his special honey glaze would permeate the meat.
Today, the company has more than 200 franchises and approximately 100 company-owned locations across America. The company also has an eCommerce site, as well as popup stores located in major malls during the Thanksgiving/Christmas holiday season. In addition to ham, the company also offers turkeys, pot roast, and BBQ pork. Many locations also offer side dishes, such as coleslaw, sweet potatoes, or corn.
While the company is privately owned, new CEO Dave Keil has stated that the company has revenue in the $500 million range. Three families, the Kurz family in Ohio, the Schmidt family in Michigan, and the Farbolin family in Georgia, who all owned part of the company, recently came together to form one corporation in 2015, under the name Honeybaked Ham Company, LLC. This consolidation allows the company to work together more easily and should allow for faster expansion. 
Forbes reports that millennials love working for the company because they feel like family, not employees.
The company has purchased a new corporate headquarters that will serve as its customer support center for its customers as well as company-owned owned and franchise store locations. The new 22,660 square foot building on Mansell Road in Alpharetta was purchased for $2.29 million. 
Honeybaked Ham was founded in 1957 in Detroit, Michigan, by Harry Hoenselaar. The company operates a chain of ham and other meats to go, along with sandwiches, stores in the US. Honenselaar would select hams by hand, then smoke them. Afterward, he spiral cut them so his special honey glaze would permeate the meat.
Today, the company has more than 200 franchises and approximately 100 company-owned locations across America. The company also has an eCommerce site, as well as popup stores located in major malls during the Thanksgiving/Christmas holiday season. In addition to ham, the company also offers turkeys, pot roast, and BBQ pork. Many locations also offer side dishes, such as coleslaw, sweet potatoes, or corn.
History
While the company is privately owned, new CEO Dave Keil has stated that the company has revenue in the $500 million range. Three families, the Kurz family in Ohio, the Schmidt family in Michigan, and the Farbolin family in Georgia, who all owned part of the company, recently came together to form one corporation in 2015, under the name Honeybaked Ham Company, LLC. This consolidation allows the company to work together more easily and should allow for faster expansion.
Forbes reports that millennials love working for the company because they feel like family, not employees.
The company has purchased a new corporate headquarters that will serve as its customer support center for its customers as well as company-owned owned and franchise store locations. The new 22,660 square foot building on Mansell Road in Alpharetta was purchased for $2.29 million.
I guess why write a comment because I see no one is getting any satisfaction from CEO’s that are making millions on a pig.
They will not send me my w2 from Destin for this year and I’m about to involve my attorney. My name is Chad Edward Krivec address *** Majestic Prince Court
Crestview FL, 32539.
I am a faithful customer but on my visit on April 03, 2021I was asked to scan my debit card twice(2). The cashier did not replace her paper to print out the receipt. She asked me to scan my card again. I told her the machine said “remove card” . Someone came and helped her but gave me one receipt of $17.11 but my checking account showed the amount of $17.11 was debited from my account (2) two times. I went by the store on April 06, 2021 and waited over an hour and did not get the amount replaced in my account. I returned on April 08, 2021 and they informed me that I would have to come back. I returned on April 12, 2021 and they still did not replace my $17.11 back into my account. Please HELP! me.
This happen in Olive Branch, MS 38654
7419 Goodman Road, HONEYBAKED HAM 1003
Please bring Honey Baked Ham back to Valdosta Georgia
we have a honey baked ham for christmas every year..i called the store closetest to us in cinti ohio twice last week to see what time they open on dec 23rd,i was told twice 6am i said your webiste says 7am and both people said the website has not been updated..my husband left our house dec 23rd at 445am to get a good spot in line…he said they came out a little before 6am and said they changed the time they will open at 7am..he said there was about 60 people inline and they were all furious..he ended leaving and that has ruined our christmas dinner..we will never go back there again
ALLEGED OWNERS NEED TO CONTACT ME, PRONTO! THIS IS Rebecca L. Borders, Neice of WH Borders. I’m sure you are aware of him!!Todays Date: 11/26/22@5:35pm EST
I too am a 30 year customer, when working I’d send as many as 20 hams to company associates, today, I’m down to four. I have written three previous letters to HMH CEO’s, never a response, previously over their online system that is a dumpster file. This year, got them ordered Decemer 3rd, no issues.
But it turns out, my sister will not be at her residence when the ham is to be delivered so I need to cancel that order.
I go to My Orders online, no way to cancel, but guess what it says: “Shipped” What? Not supposed to ship for another two weeks. But then it also says “currently out of stock.” So do they have a ham to ship or not?
I go to ‘contact us’ sent an email, get a form response that says, CALL
I phoned, 71 minute wait they say. I wait, rings about 20 times, message comes on says due to high volume they can’t take my call, phone later.
I wait a day, this time wait is 49 minutes they say, was much longer, same thing, poof, discnnected.
So this morning, Dec 8th, I phone, they say wait is 13 minutes. HOORAY sez I. After 38 minutes I get a recording saying ‘we have system problems and cannot take your call’ POOF!
So my advice to anyone trying to patornize this company, buy it in a store if you can, if you want to ship, it’s ok, but if you need anything that in anyway requires customer service . . . forgetaboutit!
The stinking ham is gonna be stinkin by the time she gets home
I have been to this establishment many times with wonderful customer service until yesterday. Went to store # 2231 Morgantown, WV and had the worst customer service from JeanClaude. From the moment my son and I walked in this employee was rude. My son and I had protective masks on due to Coronavirus but the employee wasn’t wearing a mask so evidently he isn’t concerned about protecting customers during the pandemic. He seemed annoyed to accommodate my order when I asked for the honey mustard on the side rather than on my sandwich. I overlooked his poor attitude until after I payed for my meal and ask him politely for a cup to pour my soda in. He responded ” I gave you a can!”
I told him that I would like to drink my soda out of a cup rather than the can and he said very rudely that he would have to charge me for the cup. Seriously! I just purchased food in your establishment and you are going to charge me for a Styrofoam cup. My son told him to stop being rude and he told us we had to leave or he was going to call the local police. Really!!!! I have been in retail for many years and I would never treat a customer that way. This employee needs to take a course in the proper way to treat a customer and get that chip off his shoulders. I would not recommend any of my family members or friends to patron this establishment while this employee is working. Your company needs to be more aware of the people that you have working in your chain of stores….
Have been to this Morgantown WV location many times and have always had wonderful customer service from employees until today. My son and I went to store # 2231 and the employee was very rude from the moment we entered the establishment. My son and I both had protective masks on due to coronavirus. The server didn’t wash his hands nor did he have a mask on so clearly he doesn’t have any concern for protecting customers during this virus. Ordered 1 box lunch with specific instructions for honey mustard sauce on the side rather than on the sandwich. He seemed annoyed to accommodate my order. I tried to ignore his poor attitude. After I paid for my order I politely asked him for a cup to pour my soda in. He rudely said I gave you a can which I replied that I would prefer to drink my soda from a cup. He told me that he would have to charge me for the cup. Seriously!!!! I just purchased food in this establishment and you want to charge me for a Styrofoam cup. My son told him to stop being such a p____ and he ordered us to leave and threatened to call the local police. I have worked in retail before and would never treat customers the way he did. He honestly needs to take a course on how to treat customers especially when the patrons are spending their money to keep him employed. I would not recommend any of my friends or family to patron this Honey Baked while this associate is working…….
I have been buying honey baked ham for over 30 years I bought bone hand in ham this year the ham was very dry, no taste or flavor at all . The slices were thick and tasteless
WORSE HAM EVER . I had to throw it away I reside in NY and my mother lives in Florida and she had the same problem . What happened this year..
This is a damn shame that this year these hams were sold knowing they were Not Fit To be Eaten or stamped Honey Baked Ham . All customers including myself should be compensated. Theses hams are not CHEAP and are usually very good . I’m very disappointed and your customer service is not very helpful.
Ordered a brisket from the catalog. It arrived today and was seasoned and covered in BBQ sauce. The catalog did not indicate it was anything other than hickory smoked. It was also the fattiest and grizzliest brisket I ever saw. When I called and asked about returning, they said it could not be returned and I would not receive a refund or credit to purchase a ham. The supervisor of the phone bank was so lazy she couldn’t even come to the phone and talk to me personally. Her name is Tavior Johnson. FYI CEO Linda Heasley, these are the incompetents you have in your management chain in Atlanta. Anyway this is just a warning to all you folks who may consider placing an order, DON’T. Honeybaked ham Company does not stand behind their products. I was a very good customer, but they are done. I’ll spend my hard earned money at a place that appreciates me as a customer.
Due to financial circumstances, i tried cancelling an order two weeks before Christmas. it was impossible, due to undisclosed rules. never again.
I purchased a ham for Thanksgiving and was not satisfied because the ham had so much fat on it went to the location where I purchased it and was told there was nothing they could do.
I’ve been going to Honey Baked Ham every single day for lunch for the past 6 years. Our Highland Indiana store had a fire and was closed for many months, so I finally got to go today to my FAVORITE sandwich store and find you no longer serve french baguettes, you no longer offer Baked Lays chips, you no longer have provolone cheese, and your broccoli bliss tastes totally different due to a new recipe. And to top it off, YOU RAISED THE PRICES WITH LESS OFFERINGS!!!!! I basically threw out my lunch due to the fact that the bread is too soft, broccoli bliss tastes like crap, and I had to eat kettle cooked potato chips. Why in the world wouldn’t you have a variety of chips? Why would you only have 2 cheeses, you’re a sandwich shop aren’t you? Why would you get rid of french baguettes, I don’t know anyone who doesn’t like that bread. Why would you change the recipe for the broccoli bliss?
What’s the old saying? Don’t fix it if it ain’t broke!!!! The only good thing you changed is the paper straws. There were two ladies behind me complaining about the very same things. You lost a loyal customer as I will never go to Honey Baked Ham again!!!
I no longer will buy your Honeybaked Ham because the ham contains Nitrates which have been proven to cause cancers. I don’t understand how you can tout something that causes cancer.
If in the future you decide not to use Nitrates then I will buy your ham.
HBH Co, On Wednesday 10/16/19 I received your promotional email at 9:41am announcing a 4 day Flash Sale for BOGO Free for HBH Slices and Ham Bones for $2.99. After reading your email, I drove to your Villa Park Illinois store at approximately 1:00pm a little over 3 hours after your sale notice was sent to me. Upon arrival, the employee told me he had just sold his last ham bone. I said, your kidding and he proceeded to tell me how they will have to sell more ham slices to have Amy more ham bones. I asked when could I come back to buy one and he said 3 days… Again I said your kidding. He said no. I said how can you be so unprepared. Doesn’t Corporate Marketing tell you weeks in advance what the sales will be. Haven’t you been saying them for the past several weeks and throwing them in the freezer? He said no… After being totally dumbfounded at his response, I began to leave and he said he would sell me a whole ham and I can get a free ham bone since he will take two pounds off. No thanks!
I called your Naperville store (1307/68078.11) 10 more miles away… They said they had plenty of hambones, please come in and see us. While there, Emmitt picked out a good ham bone and sold me a large smoked turkey roast to go alone with the ham slices I also picked up…
Later Wednesday, I decided to call your Customer Service call center and found them to be totally worthless. After speaking to two different representatives, I ended up with a Supervisor named Cathy. I found her tone to be very rude and the lack of empathy was astonishing for Customer Service… Her recommendation was to send an email. When I asked to speak to her Manager, her tone changed and said she would be happy to fill out a form and send it to the store for them to resolve the issue with me. I declined and asked again to speak to her Mgr. She said he was not available at the moment but would have him call me Thursday.
Today is Friday 1018/19 and I have not received any calls from your Call Center Management Team…
Needless to say, no mater how good your HBH Co is, your Customer Service sucks and that’s a direct reflection on how you feel about your customers…
Your former customer or cheerleader who will tell at least 10 or more groups of people about my experience and your poor customer service.
We live in Portland, OR. At least twice a month I purchase two whole size Chef’s salads for our dinner from the John’s Landing store. They have always been so delicious! Last week I went to purchase two more & was told you no longer make the Chef’s Salad but have replaced it with a Cobb Salad. Was disheartened but decided to give it a try. Opened it up at home & discovered that you no longer use your homemade ranch dressing & have replaced with it a pre-packaged one that was not even close to homemade. There were no eggs, I don’t want the bacon, & I miss the two kinds of cheeses. The Chef’s was perfect. What the heck ever made you decide to replace it??? Unless you bring back the original Chef’s along with the homemade dressing, you’ve lost two very loyal customers.
To whom it may concern:
Do you still do the Birthday club coupons? I love Honey Baked Ham company.
The ham we purchased was the worst ever. The ham was dry. Most important it did not have the glaze crunch. The glaze crunch is why you buy an Honey Baked Ham. I want a refund.
Hello. I live in Montgomery, Alabama. I am a teacher and received a Honey Baked Ham gift certificate from two parents of my students for an 8 lb. ham. The parents were Korean and the fathers worked for the Hyundai Motor Manufacturing AL LLC plant in Montgomery. They received these gift certificates from Hyundai, but do not care for ham, so gave them to me as a gift. I gave one of my gift certificates to my son because he just got back from deployment for a year in Iraq. He is a young husband and dad, and this would help his family out on Easter. I then used one gift certificate here in Montgomery. There were absolutely no problems at all in using this gift certificate here. They were very friendly and welcoming. I cannot recommend them enough to every consumer. My son tried to use his gift certificate at the Honey Baked Ham store in Fayetteville, NC. The gift certicate stated that it could be used at any original HBH store. They refused to honor it and treated him like he was trying to give them a counterfeit gift certificate. The general manager, Daphne, said that it did not have a date of issuance, a watermark, or who the certificate was issued from. Neither did mine, and mine was honored here in Montgomery. Please advise me on what I can do for this. I still have the certificate. The number is 28500232682 (on the lower left hand corner). Over the “Present to any Honey Baked Ham Store” is written HBH 0803 on the paper right hand corner. I have pictures of it but do not see a place to upload images on this email. Your help with this will be greatly appreciated.This time to treat my son with a Honey Baked Ham for Easter to help him out turned out to be an embarrassing experience for both of us.
Thank you,
Diane Holtam
I have been a loyal customer for many many years, and have honestly never had an issue with the taste or quality of the 1/2 hams I always purchase for a holiday. However, the one I bought this past Saturday (Dec. 22) left my family’s and guests’ taste buds missing something that only HoneyBaked has. The wonderful…glaze. There was little to none on the ham, and not being able to actually.. see the ham.. before purchase makes me wonder if the reason is perhaps others were also sans the glaze. I have bought my hams only at that store for the last several years, and do remember being able to have them unwrapped before purchasing so I could see the glaze, and the ham itself. I was told that that is no longer and option at the store, and that I would have to go to the ”regular” store a few miles away, since the one I was at was only open for holiday purchases. I honestly do not see why that makes any difference whatsoever. I would like either a partial refund or some other form of restitution. Also..the savings coupons used to be as high as $7.50, but this year the highest was only $5.00. What is going on HoneyBaked?
I VISITED YOUR STORE IN NORWOOD, MA TODAY TO PICK UP AN ORDER I PLACED ON THURSDAY TO BEAT THE MOTHERS DAY RUSH. THE STORE WAS QUIET, ONLY ONE COUPLE IN LINE ORDERING LUNCH. THE SERVICE ATTENDANT(CHARLOTTE) SEEMED ANNOYED AND UNINTERESTED ASSISTING THIS COUPLE AND EXTENDED THAT POOR ATTITUDE WHEN ASSISTING ME. I ASKED HER ABOUT AN ONLINE COUPON AND SHE REPLIED “I DONT KNOW” SOMEWHAT TAKEN BACK, I STEPPED ASIDE TO ALLOW HER TO ASSIST ANOTHER CUSTOMER WHILE I RESEARCHED ON LINE UNSUCCESSFULY, I THEN STATED “YOU HAVE A BAD ATTITUDE, NO HELLO, HOW CAN I HELP YOU AND THANK YOU WAS NEVER SPOKEN”. REALLY? HORRIFIC EXPERIENCE! RUINED MY WHOLE DAY! I WILL NOT RETURN TO THAT LOCATION AND HOPING THE HAM IS BETTER THAN THE SERVICE!
My husband purchased a half boneless ham for Christmas and it was the worst ham we have ever purchased from Honey Baked. The slices were too thick and the taste was terrible.
I don’t know what you did but it was not worth the 50.00 we paid and ruined our dinner.
We have always purchased a bone in but we will never buy another one like this one.
I may have to start baking one myself if they are all like this one.
Thank you.
I have bought hams from you for 10 years on Thanksgiving and at Christmas. For the past 5 years your hams have been awful. I wont be back. There was a problem with the past 5 hams I bought. I cant give that much and have to throw most of it away. Do not know what is going on with your company.
On Nov 30, I purchased a $92.08 honey bake ham from the Stafford Va site. And maybe the problem was it was to close to the Thanksgiving time frame but this time I decided to contact your corporate office because this is my third time experiencing this outcome. This ham is to expensive to continue to get a product that is not consistent. I’m not sure if this is a franchise or individually owned but I thought there should be not deviation to the product regardless. Let me explain there was no, repeat no…brown sugar on the ham and didn’t taste like the previous purchases in the past. I’m not sure what the problem is but my family loves this ham and I have been adding them to my dinners for over 10 plus years but its has gotten to expensive. and the quality has changed. I’m not sure what can be done to rectify the problem but I am a Quality Manager by trade and there is deviation to your product. I guess this Xmas I need to explore Wegmans Honeyham because Honeybake is no longer the same.
The store this was purchased from is: 1435 Stafford Market Pl, Stafford, VA 22556
Phone: (540) 720-XXXX
Your prompt attention to this matter would greatly appreciated. I can be reached at dwilson1595@ gmail.com or 540-658-XXXX.
Respectfully Submitted,
Debra L. Wilson
ubject: Re: Thank you for your feedback – your offer is inside!
Seriously:
There is no coupon.
You promised if I fill out your survey I’ll get a 10% off coupon. What I get is a link to your website which has an even better offer of 20% to order now but I don’t want to order now just the coupon for the next time.
Still no coupon. Call customer service. They know not what they are doing. Tell me it’s in the email and to click on it… DUH! Already did so. Then tell me to enter my email into the: “Sign up” column even though I’m already signed up. Did that – NOTHING!
So a complete waste of time. Looked all through my HBH page, your customer service is zero help & no coupon so where the hell is it and why do I need this aggravation?
Took me long enough to find this option to complain.
Looks like either you just deliberately deceived me or it is so complex to get the coupon it is just a complete rouse. Please return my survey so I can respond negatively to all questions.
Phil Battaglia
(713) 882-XXXX
On Saturday, November 17, 2018 11:47:01 AM CST, Honeybaked@ smg.com wrote:
FIND A STORE SHOP ONLINE RECIPES FUNDRAISING GIFTING & MORE
Follow Us on Social Media!
© 2018 The Honey Baked Ham Company, LLC All Rights Reserved.
3875 Mansell Rd • Alpharetta, GA 30022
1-800-367-2426
This email was sent to philip1battaglia@ yahoo.com.
You have received this email because of your shopping activity at HoneyBakedOnline.com.
To ensure you receive future emails, please add catalogservice@ hbham.com to your address book or safe sender list.
Privacy Policy
We received your false email that a ham was being shipped with a follow up email several hours later trying to explain that the previous email was a mistake. You are not the first company that misuses email addresses to implement a marketing plan under false pretenses. I received a similar email from another company using the same egregious approach. You are alienating people not endearing them to your product .
I purchased a $75 half ham for Easter. When we unwrapped it to serve to our guests it was basically more fat than meat. I have purchased from honeybaked for years. This was the worst ham I have ever gotten. Most of it was thrown in the trash. I am very disappointed!
I have received a gift card at Christmas from my employer for the past five years, I did not realize it had a time limit on one of them and it expired .is there any way to renew it?
Michele Cook
I guess you don’t want my family’s business. I was willing to try Honey Baked again for Christmas but have not received the gift card.
I will send a copy of these email to the Corp Office. Maybe they can direct the problem.
Deborah Shockley
Duluth, Ga 30097
—–Original Message—–
From: Deborah
To: honeybaked32
Sent: Thu, Dec 7, 2017 10:14 am
Subject: Re: HoneyBaked Ham Duluth, GA
I will try it one more time if I get it in time for Christmas. . Thank you for your response. Deborah
—–Original Message—–
From: HoneyBaked Store 32
To: ‘Deborah’
Sent: Sat, Nov 25, 2017 8:59 pm
Subject: RE: HoneyBaked Ham Duluth, GA
Thank you for your email, Ms. Shockley. I am very sorry for this. I will have a Gift Card sent to you. I hope that you will consider us again this Christmas. I appreciate you letting us know about your experience so that we can work on correcting it.
Best Regards,
Michelle Cook
From: Deborah [mailto:sweetgalady7@ aol.com]
Sent: Saturday, November 25, 2017 9:08 AM
To: HoneyBaked Store 32
Subject: Re: HoneyBaked Ham Duluth, GA
I did online order and pay which did save me a little time. That was not the main issue. The ham was the problem.
Deborah Shockley
Duluth, Ga 30097
—–Original Message—–
From: HoneyBaked Store 32
To: ‘SWEETGALADY7@ AOL.COM’
Sent: Fri, Nov 24, 2017 9:18 pm
Subject: HoneyBaked Ham Duluth, GA
Dear Mrs. Shockley,
I am very sorry about the poor experience that you recently had at the Duluth HoneyBaked Ham location. I know that the lines were very long this year. In years’ past, HoneyBaked Ham offered “Reservations Online”. Every customer was given an order reservation code. This year, we offered “Pay Online” which actually slowed the entire process down, unfortunately. Every order that was “paid online” had to be located in the computer system in order for the credit card to be charged. (We did not charge customers if they did not come and retrieve their ham. Orders were actually charged at the time of pick-up.) The process of finding these orders in the computer system turned out to very time consuming and tedious. It would have been much more efficient if the “Order Code” system that had been used in the past was kept in place. This system has proven to be the most efficient, in my opinion. I will let those at those team members at the home office know about your experience with “Pay Online”.
I am also very sorry about the poor quality of ham that you received. We pride ourselves in serving the very best ham in the business, so this is not acceptable. I would like to send you a gift card in hopes that we can win back your business. If you would like, please email me your full address so that I can get that gift card out to you. I am very sorry again for your poor experience this year.
Best Regards,
Michelle Cook
General Manager
Received a call from your company to remind me about ordering hams for the holidays early Nov. 2017. The following week I placed an order for Honey Baked Ham for family , friends and coworkers which I usually do yearly especially at Christmas time. Last Tuesday Nov. 21. 2017 I went to the store to pick up my order. I asked for the manager at the Sarasota, Florida store. Her name is Jamie and she told me there is no such thing as corporate order and that she did not call me, that it must be a slam. Imagine that, with a long line behind me I was embarrassed. Anyway I gave my order code which was given to me on the telephone when i ordered and started to pay. I then told the salesperson while she was ringing in the amount and told her ,in that case I will use my coupons . She told me you bought it, it’s yours and never used my coupons. I took the 2 hams home and not even the sizes i ordered , which were supposed to be 8 1/2-9 1/9 lbs. Please do not send anymore coupons to me or my family. Thank you and have a great day.
DEAR HONEY BAKED HAM,
HELLO. I AM MARLA LEPP WITH RESTAURANT.COM, THE NATIONS #1 ONLINE DINING GUIDE! SINCE 1999 WE HAVE BEEN THE #1 SEARCH ENGINE FOR RESTAURANTS NATIONWIDE AND WE HAVE OVER 24,000 RESTAURANTS ON OUR SITE! WE ARE FEATURING MANY ON OUR DINING GUIDE NATIONWIDE! CONSUMERS USE US DAILY! WE GET OVER *2 MILLION HITS A WEEK TO OUR SITE AND HAVE OVER *15 MILLION REGISTERED USERS NATIONWIDE! EVERYONE LOVES TO DINE OUT, HOST CORPORATE EVENTS, ENJOY GREAT CATERING & MORE!
I WOULD LIKE TO FEATURE “HONEYBAKED HAM” LOCATIONS & CATERING AS THE BEST OF THE BEST ON OUR NATIONAL ONLINE DINING GUIDE! CORPORATE AMERICA USES US TOO FOR PRIVATE PARTIES, CATERING & MORE: COCA COLA, AT&T, UNITED AIRLINES, T MOBILE & MANY MORE ARE JUST SOME OF OUR CORPORATE PARTNERS HERE IN YOUR AREA FOR *CATERING, *EVENTS, LUNCHES, DINNERS, *CORPORATE & *PRIVATE EVENTS & MORE! **NO BILLS! **NO CONTRACTS!! WE WILL BUILD YOU A SITE WITH YOUR LOGO, HOURS & MORE! WE GET OVER 1 MILLION HITS A WEEK TO OUR SITE—HUGE EXPOSURE FOR YOU!!! AND WE GIVE YOU ALL THE BACK END INFORMATION OF YOUR NEW DINERS; EMAIL ADDRESS, PERSONAL AND BUSINESS INFORMATION & MORE!
PLEASE CONTACT ME! I WOULD LOVE TO TELL YOU MORE!
Marla 224.323.7874
Marla Lepp- Account Executive
1500 W. Shure Drive | Arlington Heights, IL 60004
Direct- 224-323-7874| Fax: 888-227-7614| mlepp at restaurant.com
June 15, 2017. Just got off the phone with supposedly “customer service” Amy. (Should be called NO customer service as Clark Howard says!) She was very curt if not very rude to answering my question regarding the status of my gift card order. I guess when you don’t have a “Publix” or a “Chik-fil-a” customer service style and think that your product doesn’t require having to have excellent customer service you will, then, receive such poor customer service reviews. Guess they don’t care because they have a very good product. Anyway, I paid for $5.00 two day delivery that is “Guaranteed in 2 business days”. The order was made late Sunday evening; therefore, if you count from Monday order the gift card should have been rec’d by Wednesday, June 14. However, it is set to be delivered on June 16, Friday. That is NOT GUARANTEED TWO DAY DELIVERY. Amy stated that I specified June 16 delivery! Why when I paid for a two day delivery?! When you pay $5.00 for a $25.00 gift card why get it past the two day “GUARANTEE”?! She was just rude. I asked for the supervisor and she said she was! I have to call back to speak with the office manager! Don’t think I’ll get anywhere with her. If not, then I will MOST DEFINITELY write the CEO, Ms. Linda Heasley at their headquarters, Troy, Michigan. That is a “GUARANTEE”!!
I experienced terrible customer service at the Solon Ohio store by manager Tammy. She was rude, condescending and very unprofessional. I returned a ham that was extremely salty to be told hams are supposed to be salty. There was one slice missing,the only way I could have known of the salt, offered to pay for the missing slice. I will never visit that store again and Tammy needs to be informed as the appropriate way to treat customers. My purchase price was eventually refunded after a rather lengthy debate