While working at a company he founded but no longer owned, James Dyson reinvented the vacuum cleaner in 1979. When he suggested that the company could use his idea, Dyson was fired. With startup money from friend Jeremy Fry, Dyson worked on his vacuum until he was satisfied that he had created the best vacuum in the United Kingdom, if not the world.
The Dyson company was established in 1991. Even though marketing told Dyson that the public wouldn’t like to see a transparent canister to hold the dust and debris, Dyson designed it anyway. This item became one of the company’s main selling points and has been copied by numerous other designers.
Until 2002, products were made in Malmesbury, Wiltshire, UK. Production of the popular vacuum was moved first to Malaysia, then to Singapore.
Today, the company is a leading manufacturer of vacuums, hand dryers, air purifiers, hair dryers, bladeless fans, and heaters.
Dyson announced in 2018 that he had plans to design and manufacture an electric vehicle that would be available for sale in 2020, hiring former BMW and Infiniti CEO Roland Krueger to head up the project. He later announced that he was moving headquarters from the UK to Malaysia due to problems with bureaucracy in the UK and not because of Brexit.
Company headquarters for the North American division of Dyson is located in Chicago, Illinois.
While working at a company he founded but no longer owned, James Dyson reinvented the vacuum cleaner in 1979. When he suggested that the company could use his idea, Dyson was fired. With startup money from friend Jeremy Fry, Dyson worked on his vacuum until he was satisfied that he had created the best vacuum in the United Kingdom, if not the world.
The Dyson company was established in 1991. Even though marketing told Dyson that the public wouldn’t like to see a transparent canister to hold the dust and debris, Dyson designed it anyway. This item became one of the company’s main selling points and has been copied by numerous other designers.
History
Until 2002, products were made in Malmesbury, Wiltshire, UK. Production of the popular vacuum was moved first to Malaysia, then to Singapore.
Today, the company is a leading manufacturer of vacuums, hand dryers, air purifiers, hair dryers, bladeless fans, and heaters.
Dyson announced in 2018 that he had plans to design and manufacture an electric vehicle that would be available for sale in 2020, hiring former BMW and Infiniti CEO Roland Krueger to head up the project. He later announced that he was moving headquarters from the UK to Malaysia due to problems with bureaucracy in the UK and not because of Brexit.
Company headquarters for the North American division of Dyson is located in Chicago, Illinois.
I have browsed these reviews and while they may represent valid complaints I feel people only write when they have a complaint. I am the opposite.
I recently had a major problem with my vacuum cleaner. Before I tossed it into the trash I took it in to the service center. The gentleman there inspected it and found the motor had gone crazy and was trashed.
He looked up my serial number and found to my surprise that it was still under warranty. He replaced it right then and I left with it working perfectly. The man was a true superstar to me as I was thinking I was going to need to purchase a new vacuum cleaner.
I rate the customer service at a 10+++
Waiting…waiting…waiting…
I have reached out to family and friends to never but Dyson products. The customer service is terrible. They take your product to send you a replacement and that replacement does not come. Don’t buy a Dyson unless you want to go to small claims court. Awful, terrible, worse experience in any customer service experience I have ever had. Waiting on compensation from these crooks!
A year and a half ago, I spoke to Dyson customer service and was immediately helped. Now I need help again with V6. Where do I go? I see a lot of reviews that say you guys have screwed up. I hope not.
PLEASE TELL ME WHERE I CAN GET ONE LITTLE ANSWER ABOUT 10 BLUE BLINKS. VAC DOESN’T WORK. HELP
ALSO, WHAT IS THIS “JOIN” FOR $5 THING? WHO IS STUPID ENOUGH TO DO THAT? gee
Won’t buy another Dyson after the horrible customer service I received.
Dyson has outsourced their customer support and it is now non-existent. Had to call 4 times to resolve an issue and got 4 different answers. CS had total lack of knowledge and wasted my time. I spent an entire day trying to resolve the problem myself.
Currently own Dyson product but it didn’t last long before needing part replacement. In 6 years I’ve replaced Motörhead 3x, battery 3x, and 1 wand.
The cordless vacuum was convenient but never did a good vacuum job. I purchased mainly due to convenience and wonderful customer support.
Now that Dyson lacks any customer support and has only an average product, I will not buy another Dyson.
I am an active VICTIM OF DOMESTIC VIOLENCE after nearly being beaten to death my hair and the hell I went through to obtain a Dyson hair dryer to feel a little confident followed all the rules to obtain a free dryer, and find one disappoint after another along with fraudulent promises. I reached out to Dyson and found the most barbaric and insensitive customer service reps. I will be filing a very PUBLIC LAW SUIT against this company!
I too am so disappointed in my experience with Dyson customer service. It is absolutely awful to the point of almost being fraudulent. It doesn’t seem that there is anyone to escalate the matter to and no one that is interested in finding and providing accurate honest information. A part that should have arrived today is now on backorder for 8 weeks. DO NOT buy a Dyson if you think that spending almost $1000 on a vacuum will entitle you to even a small amount of professional, truthful information.
Me too…and I have 10 dyson products! I ordered a new cordless vacuum and received a dirty refurbished one in a brown packing box with attachments loose. The apologized and said I would receive a new one…3 weeks ago. Now they admit it’s out of stock….and they RAISED the price so if I cancel and reorder when it’s in it will c9st me $80 more. I had other problems with them too including not receiving correct number of filters, not receiving a 20% discount, and receiving a filter that had a cracked casing. Their quality has gone down tremendously and they make sure you NEVER speak to a manager. I am now writing to CEO in Chicago.
Me too I just hung up with there customer service after three phone calls and the supervisor Israel would not get on the phone to speak to me. I will never purchase another Dyson again due to such poor customer service.
I am so disappointed with customer service. I too own a Dyson and it stopped working j spent hours on phone calls with reps who cannot even help. I asked for a supervisor and he made me wait about 20 minutes and would not get on the phone with me. My problem is not resolved and I will never purchase a Dyson again. Very POOR customer service.
I agree with you. Customer service is horrible. I was double charged for a part. I am having a trouble getting my money back. Only choice I have is to file a claim in small claims court for $80.00
I am on the website searching for an executive to whom I can complain. My experiences with customer service have been abysmal, and I want someone to see the email exchanges documenting the continued efforts I have made and the lack of follow through.
I have spent thousands on dyson products, but I have bought my last dyson and will recommend to others that they do the same.
I have been a fan of the Dyson products since they were introduced in the USA market and was one of the many first sales person to sell the Dyson upright vacuums which were first introduced in the USA.
I also bought one at that time and was happy as it lasted me for long time and always recommended Dyson to the customers.
Between 2017 and 2017 I have bought 12 of the following Dyson products.
V7 Stick vacuum 2
V10 Motorhead stick vacuum 1
V11 Animal stick vacuum 1
Airwrap complete styler 1
HP 04 Hot-coolant airpurifier 1
HP 01 Hot-cool-airpurifier 1
Cinetic big ball upright vacuum 2
Multifloor yellow color upright vacuum 1
Upright fans 2
recently I have been very upset and unhappy my stick vacuum V11 animal which I bought in 2019 and had 2 years warranty which ended end of October 2021 it just started making lot of noise after one and half months and when I called the customer service I was asked to trouble shoot by checking if it had blockage somewhere but was not and the agent just told me we are sorry we cannot do anything as the warranty is expired. I was also told that it needed new part which will cost you around more than $129.
After spending so much on Dyson products and get this type of service and attitude I will think twice to spend my money on Dyson products.
Wow, I recently had the same experience with Dyson. my Dyson V11 animal runs on its own without me even pulling the trigger! I called the customer service troubleshooting department to see if they can help me figure it out and they told me they would send me a new vacuum. needless to say that never happened. every time I call I get a different story from their customer service department which is horrific. this company has gone downhill. I have owned a couple of Dyson vacuum cleaners over the years and I will not ever purchase another one again. the quality of their product has really changed and has gone straight to hell along with their poor customer service which is the worst it’s ever been. I am a very unsatisfied customer and will never ever purchase another Dyson vacuum cleaner in the future again for this reason. they don’t treat their customers very well anymore like they used to and their products are cheap and don’t last very long anymore!
I ordered a V-8 Absolute several weeks ago. Today I received an email that the order was not processed. When I called the number to which I was directed on the email, I was told no such order existed. After 30 minutes on the line the customer “support” person hung up. I called back and within a few minutes, the new customer service rep found the order, couldn’t explain why it was cancelled and said to order again. Of course, now my wife won’t get her present on time. When I asked if the order would take this time, the operator was non-committal. I asked to speak with her supervisor (Steven) and was told he doesn’t talk to customers. This may be the worst customer service I’ve ever encountered. I’d been warned and should have listened. I hope someone contacts me shortly, but I’m not optimistic. I hope I’m wrong.
Dyson customer service just lies to you. I’ve been trying to get an issue resolved for 2 months on a year old vacuum. I’ve spoken and emailed them more times than I can count and every time it’s a new story that dyson doesn’t follow through on. I then have to follow up after a period of time that I should have received feedback or a resolution. After 6 weeks I started to get angry with the lying. I had to buy another vacuum because I couldn’t rely on dyson and their supposedly “iconic service.”
I do not understand what has been happening with your customer service. I have been trying to get an issue fixed for two months! It took weeks for customer service to reply to my email. They asked me questions about my issue and I responded. Now it has been three weeks and I have not received any response. I need help now! I’ve gone months without a properly working vacuum! Please stop spending so much money on other things and invest in customer service help.
I have had the same issue! Horrible customer support!
I loved Dyson, because their products are great and they had great customer service. I would rave to my friends it was as good as Apple customer service. Now it’s horrible. I’ve had to call three times to get a part and finally got it and it’s the entire head for the stick and all I needed was the brush that fits in it. Once customer service ends up in a call center to save money customer service goes to hell.
I have bought MANY different things directly from them thinking they would list them in my account so I could easily order parts and warranty automatically added. They only have a few of my many purchases listed. I made one call just for that purpose and I was told it would be done, it wasn’t.
So you wait forever now and it’s a mess.
I don’t think these companies realize how important customer service is. If they are going to outsource they need to train these people!
Three calls to get one small part and get charged for the entire vacuum head! Bad bad bad.
Jim Rowan and Dyson,
When I placed the first order, I discovered from the order confirmation email that the agent had ordered the wrong vacuum. I called to cancel that incorrect first order and placed a second order. Again, I found out from the second confirmation email that not only did the second agent repeat the same mistake by ordering the same incorrect item, she did not cancel the first order. I then called a third time to cancel the second order, not knowing that the first order had not been canceled, and correctly placed the order myself online. Because neither of the incorrect first and second orders were canceled, I ended up getting charged for 3 vacuums. It took Dyson and approximately 10 phone hours for me to have the first two orders canceled and 31 days for Dyson to credit the $900 for the incorrectly ordered first 2 items. All I kept getting offered were useless vacuum accessories for all of my trouble. I would like for Dyson to do the right thing and be customer-centric and offer me a discount beyond my Rewards discount for all of the headaches and valuable time I spent on the phone and the extended period of time that I was made to wait for the credit refunds for the incorrectly placed orders.
Thank You,
Manuel R Javier
A Former Dyson Fan and Customer
415.866.XXXX
MRJCLB@ yahoo.com
I called your support number several times to get help with a problem I’m having with my vacuum. Each time I have to listen to a series of sales pitches for various companies. When finally I was asked if I need help and I say I’m having a problem with my Dyson, I was told they do not have that name on their list and refer me to a 411 number which was of no help. Apparently I wasn’t speaking to Dyson. I’ve sent several emails and my problem is still not solved. I would like to speak to a representative so I can explain my issue and get it resolved. Your customer service is very disappointing.
Dear Associates, 10/24/19
I am so disappointed in the performance of (not only one, but two of my Dyson portable vacuums). I bought one of them and then purchased one more a few months later.
After two years the older one was stopping every second, and would not pulsate. I drove 59 miles to another State, New Jersey for a repair. After four weeks of waiting to hear I called and nothing was done,
When I dropped off the one machine it took another two weeks, again I had to call. Picked up the one on 10-23-19 for a total of $129.99 plus tax. Now I brought in the second which was not working. The long handle beater bar was stopping also, was told that would cost $150.00, or a trade in was possible. Not happy with that sales pitch at all. Took that piece home. Frustrated. I am sharing this with all my friends on face book.
I have an 20 year old Electrolux that has never needed a repair, now it is doing the work of one dead Dyson.
Two years is to short of a time for the cost of a Dyson in repairs, then a possible trade-in. Terrible.
Very frustrating.
I would NEVER recommend any Dyson products to anyone.
Mr. James E. Keller
Milford, Pa. 18337 570-686-XXXX email: Jimmy45@ ptd.net
Repair: Us. Srv. Cent (Paramus, N.J.07652
Order: 1143987182
I am interested in becoming a distributor of dyson appliances in the Caribbean.
I love your first Dyson!!!! But it’s getting old and not working as well.
Just like me ! Can you help me find a used model# DC14 .thanks Chuck 937-247-XXXX