DoorDash was founded in 2013 by Stanford University students Evan Moore, Andy Fang, Stanley Tang and Tony Xu. The company is an on-demand food delivery service.
This company is similar to other recent delivery service companies aimed at offering delivery from restaurants that do not provide it themselves. Originally founded in Palo Alto, the company recently moved into larger headquarters in San Francisco in late 2015.
DoorDash has been rumored to have raised hundreds of millions, possibly as much as 1 billion, from businesses such as Sequoia Capital and SV Angel. Originally offering service to only the greater San Francisco area, in less than 3 years time this company has already expanded to Los Angeles, Chicago, and Boston. 
In-N-Out filed a lawsuit in late 2015 against DoorDash claiming unfair competition and trademark infringement.
The company announced in March 2018 that it was venturing into the grocery delivery service by partnering with Walmart in the Atlanta, Georgia, area.
DoorDash is also talking with Postmates about a possible merger to fend off competitors GrubHub and Uber.
In September 2022, WingStop eliminated its exclusive partnership with DoorDash and added UberEats to its available list of delivery services.
In August 2023, DoorDash announced that it would start using AI to take customer orders.
DoorDash maintains a corporate office in San Francisco, California.
DoorDash was founded in 2013 by Stanford University students Evan Moore, Andy Fang, Stanley Tang and Tony Xu. The company is an on-demand food delivery service.
This company is similar to other recent delivery service companies aimed at offering delivery from restaurants that do not provide it themselves. Originally founded in Palo Alto, the company recently moved into larger headquarters in San Francisco in late 2015.
History
DoorDash has been rumored to have raised hundreds of millions, possibly as much as 1 billion, from businesses such as Sequoia Capital and SV Angel. Originally offering service to only the greater San Francisco area, in less than 3 years time this company has already expanded to Los Angeles, Chicago, and Boston.
In-N-Out filed a lawsuit in late 2015 against DoorDash claiming unfair competition and trademark infringement.
The company announced in March 2018 that it was venturing into the grocery delivery service by partnering with Walmart in the Atlanta, Georgia, area.
DoorDash is also talking with Postmates about a possible merger to fend off competitors GrubHub and Uber.
In September 2022, WingStop eliminated its exclusive partnership with DoorDash and added UberEats to its available list of delivery services.
In August 2023, DoorDash announced that it would start using AI to take customer orders.
DoorDash maintains a corporate office in San Francisco, California.
I got my top dasher badge this month, however when I went out to go dash 2 weeks into the month it wouldn’t let me dash without scheduling! I had 102 deliveries. When I called customer support the first CSR said I didn’t qualify that I only had 99 deliveries. When I asked to speak to someone else the gentleman told me I only had 97 deliveries. He said that they don’t start counting till sometimes the second or third day of the month. They also suggested to take a picture of my top dasher badge. What a joke!
I am experiencing this problem right now. I have been contacting door dash everyday for the month of August. Each rep has been telling me something different and I’m very upset because some people actually work hard to become a top dasher and to receive the rewards and perks of being a top dasher which is to dash anytime. It’s not fair that their system is not generating correct information.. I wish there was someone that could help us with this issue
I am having the same problem. I went from 97 deliveries down to 82 in the same night that I wa dashing. And this had already happened to me twice. And I had built my numbers back up a 3rd time. And I have been working hard to reach platinum. But keep getting knocked backwards . And no help from the csr. I’ve been hung up on twice.
I’m dealing with the same thing all ratings are top 5.0 rating but all of a sudden I was moved down to platinum to gold. Because they said I had 97 deliveries. They told me if I could deliver 10 orders today by 2pm PST I might be able to get back to platinum. How is that even possible I’ve been on since 9:30am and still not 1 order. I need this job to feed my children. They don’t even take into consideration how close I was to 100 and don’t take into consideration how high my stats are on everything else.
The driver stole my order marked it delivered but told me they didn’t have what I wanted at the store and to call doordash for a refund. I do that and they tell me they are unable to refund me because they say I have had too many compensations. Yeah if I complain my food is cold or rudeness of the drivers yes that’s you that is compensating not me asking only if there is something wrong with my order. I want my money or my product. I will talk to an attorney about this as well I’m sure doordash would love another class action lawsuit for this
I have NOT been paid for almost a MONTH and I have gotten Nowhere with this! If you haven’t been paid then reach out to me. I am starting a class action Law suit against this company!
paulrogersnps@ hotmail.com
I too am experiencing an issue of non-payment. I’ve called numerous times and to date have not been paid. DoorDash Customer Service individuals blame it on my bank and my bank blames it on DoorDash. It’s been a not so good experience for me. I need my monies. So far 2 weeks of pay have not been issued.
Same! They blame my bank too! My bank says it was never sent! They have the most incompetent people. Literally I’ve asked for a supervisor FIVE times and have NEVER gotten one.
The same thing has happened to me and I am beginning to think the scammer or hacker is someone on the inside. My account info was changed to Bankcorrp and when doordash blocked that they changed it to Sutton Bank and got more of my pay
Hello Paul I’ve experienced the same.
There has to be some kind of misunderstanding or a mistake to get deactivated
Deactivate for bad language that I was told but against who, I rarely ever see or talk to customers, 99% of my deliveries are to “leave at doorsteps and take a picture”, these are the steps I take when I make my deliveries to a customer’s home
When I walk up to the door, I will take a picture through text messages then through the Doordash app, after that, I will knock and ring the doorbell to let customers know I had dropped off the order and even sometimes wait to make sure the customer opens the door to get the order If I set the order down in front of the door and there is only one picture then that because the customer opens the door as I was about to take the second picture then I will smile pick up the order and hand order the over and walk away and say thank you and if there are no pictures that mean the customer open door as I was walking up to the door and I hand the order to the customer what funny customer serves told there was a picture showing I believed the order
If I had any problem with my deliveries for instants, I get to the restaurant and the restaurant does not see the order. I will contact Doordash and let them know or if I get to the customer’s location and the address is wrong I will contact the customer (text and call) and if I can’t get a response back from the customer I will call Doordash or if I get to the customer location and the security guard will not let me in I will contact the customer and let them know the security guard will not let me deliver the order and I will contact Doordash and explain what’s going on
After delivering for door dash for almost 4 years I get deactivated! I will not disrespect Or use bad language at any customer Or at any restaurant worker
this does not make sense I have close to over 16,000 deliveries and one person says something I did not say or did and I get the deactivate
In all of my deliveries, I have never ever had any problem at a restaurant or with the customers using bad language I respect everyone if I have a problem with a customer is only because the address is wrong or the customer is missing a food item in which its not my fault and if a customer tells me they are missing an item I will call doordash just to let them know the customer is missing an item
I will never ever use bad language to any customer or a restaurant worker my job was is to pick up the order and deliver the order to the customers and wait for the next order I rarely ever talk to a customer If I do I will smile and say hi hand the order to the customer and walk away and say thank you have a good day, this doesn’t make sense
What really doesn’t make sense to me is why would I use bad language or even disrespect to someone who’s paid me to deliver the order to them, when I contact support they tell me I can make an appeal but that doesn’t help I was told no one look at the appeal they just seen you an email and say:
Hello!
We have received your deactivation appeal case and are processing your information. Please feel free to reply back to this email if you wish to add additional comments or attachments.
Thanks,
DoorDash Operations Team
and when you try to respond back you get this:
Mail Delivery Subsystem
Fri, Oct 22, 1:17 PM (3 days ago)
to me
Hello lonestarbum@ gmail.com,
We’re writing to let you know that the group you tried to contact (deactivation-appeals) may not exist, or you may not have permission to post messages to the group. A few more details on why you weren’t able to post:
* You might have spelled or formatted the group name incorrectly.
* The owner of the group may have removed this group.
* You may need to join the group before receiving permission to post.
* This group may not be open to posting.
If you have questions related to this or any other Google Group, visit the Help Center at support.google.com/a/doordash.com/bin/topic.py?topic=25838.
Thanks,
doordash.com admins
No phone call or email asking what happen or ask me for my side of the story. just Deactivated no question ask.
I did not do or say what that customer said I did I’d like delivering for doordash as they can look back on my record you see I’ve been doing it for over 3 years going on 4, {2-19-21 would have been 4 years} and never ever had a problem with any customer, no violation just deactivated without asking what happen
someone in doordash could have called and asked what happen instead of believing in one person that ruin what I like doing and who I like working for, not sure if that customer was just lying trying to get free food and get their money back.
Leandro Escalante
lonestarbum@ gmail.com
I’m a fairly new dasher. My experience with this company has been good up until the 27th of June. I got scammed through the app and my weekly payment of 207 dollars was stolen. The company has done nothing but give me the runaround and today I got an email stating that the 3rd party company was unable to get the payment back which I already knew. The resolution agent Freddy had assured me I was going to receive my payment no matter what and then the email he sent today said I’m s@_t out of luck they didn’t recover the payment so I’m not getting paid. I emailed the CEO twice about this problem, didn’t bother responding to my emails, simply passed it off to resolution department. I did nothing wrong here and they are refusing to pay me the wages they owe me!!! Their lack of security into blame for this, I want my pay!! This is the worst experience I’ve ever had with any company! Further more they haven’t notified their drivers this scam is going on so now any and all drivers are in danger of this happening to them!! Why aren’t you telling your driver’s about this so we can protect ourselves? Why aren’t you doing the right thing and paying me my due wages? Your company lacks ethics obviously! You are getting away with murder and it is not right!! I don’t know who you think you are but when you do wrong by people Karma will come back for you. I have tried for 3 weeks to straighten this out with you people to no avail so now I’ll be taking this issue to another agency, the government obviously needs to put a leash on you! You should be ashamed of yourselves
I am a DoorDash driver
Nobody will actually help me. I have been trying to get this hard earned money back for a month
I need it
– clg1077@ aol.com
– i did not sign up for GREENDOT
– i enrolled my M&T account & that is where my first payment went.
– i do not need instructions on how to set up and enroll a bank account
– The $636 should NOT have gone to GREENDOT.
Again – I never signed up for an account there!
– Please reverse that deposit, it can go to DasherDirect card or M&T – checking ending in 3515
The same thing has happened to me and I am beginning to think the scammer or hacker is someone on the inside. My account info was changed to Bankcorrp and when doordash blocked that they changed it to Sutton Bank and got more of my pay
The same thing has happened to me and I am beginning to think the scammer or hacker is someone on the inside inside
I need to talk to suppervisor… I’m a driver… The support team refuses to help … In keep making me late on purpose during runs …call or email me … ASAP
HI I’m Daniel Smith I need to talk to a manager or supervisor I’m a driver … Support app not helping me .. I need to talk to some besides them … I don’t even trust them .. they refuse to let me speak or email anyone but them. Redcard didn’t so support asked me to pay I did … Says I’m not active driver no reason . In there isn’t I’m a great driver new points on my license have been pulled over in years gota ticket. I get everybody’s food to them only time I’ve ever been late is with support what’s call me up in the middle of a delivery or not help me when I need help and said trying to hide when it’s my fault but and they hold me up bigger than anything when I need anything out there besides that I’m always got there early and I don’t know what this could be they said it’s about nothing like that I don’t see anything on there but refused let me talk to anyone to get this fixed I need to work . This is my main job call me 850490****.
I WILL NEVER USE DOORDASH AGAIN. They are a rip off. Then when you try to get something resolved, they shine you on. Customer service? Not this company. I won’t go into detail; there is enough negative comment preceding my comments to convince anybody that this is a company to stay away from.
The company has no soul. Customer, dasher or any support is directed to stonewall til you tire of the nonsense. They are a 16 billion projected gross income they will not be held accountable for anything, they will spin whatever on whoever’s , they rip off customers. Merchants and dashers. They should be shut down a in depth investigated and audit should have happened already. They can talk a good talk passing the blame n bs their way to companies investing big chip in this scam. It is a new market that is not regulated. They are clearly taking advantage at the fact that no one is policing the greedy money hoarding or million ways they scam everyone. People wake up! Stop using this company
DO NOT USE DOORDASH!!!!! I placed an order, got it over 2 hours after I placed the order (though the app said 35-45 minutes), the dasher would not respond to my messages of me asking where he was (he was at the same location for over an hour), he finally came, didn’t even deliver the food to the front door… he left it in the driveway (YES! In the freakin driveway!), it was cold, gross, and I only got half my order. I let doordash know and they said they would investigate. The dasher clearly told him (liar) he delivered my entire order and therefore, they would not give me a refund. I have cameras in my driveway and at my front door to prove I got half my order. I contacted Tony and Stanley – NO RESPONSE. What kind of company has management not respond to emails and not take care of issues where half your item never came and you won’t refund it??!?!?! I had to end up taking it up with my bank, which really sucked. On top of that, doordash pays their employees CRAP money, and they take SO much away from the restaurants… they are the worst! I have posted all over social media and cancelled my account. I will NEVER do business with them again! PATHETIC AND HORRIBLE!
On Sunday I ordered from a local restaurant and paid with my card. When it was delivered my friend who was here with me said we need to pay her. I forgot I had already payed them with my card and gave her my money. The took my money along with a 5 tip. She did not remind me that I had already payed for the meal. I have talked to the local office and they said my money is not refundable. Why not????? I will be turning this into the local BBB. and will not use this service again. What a poor way to run a business
I Have been dashing for door dash since August of 2019. Since I started, I have had nothing but problems with the app. I have spoken with support reps who keep telling me they will report my concerns. Needless to say, I’m still having app problems. I’ve been sent on several occasions, to pick up food at restaurants that have been sitting for hours, either the store is closed or they make it fresh, which means, I have to sit and wait. I have tried to call support in situations like this and because of poor app, was never able to get through. So I call the customer, and of course their message box is full and not accepting new messages, or they won’t answer the phone. I was sent to pick up an order that should have been picked up and hour and a half before, so I call the store to see if they will make it fresh, and the store is closed. I have been sent to pick up orders that are not even in my area…taking 30 minutes just to get to the restaurant, then having customers calling me wondering where their food is. Recently I tried using the door dash credit card to pay for an order. It came back insufficient funds. So I called Door dash and asked for more credit on the card, so I could pay for the order. The support rep, wanted to know the cost of each individual item in the order. Mean while the customer is wondering where his food is, I have a line of people behind me wanting to order or pick up, and the merchant was getting frustrated. Who cares about each individual item., put money in the account and lets move on. A better response would have been…”Oh, I’m sorry to hear of that problem, but let me take of it right away for you.”
I have been dashing about 7 months. They owe me for all the time. Effort and money they have wasted letting me go to a location to deliver and not letting me sign in. You are aware they do this with deliberate intent to stop the spending of there funds. When a good peak pay is available for 4 hours and in that 4 hours you are only able to make two deliveries because they sent you to a closed restaurant or got you lost or whatever all of that and all that bs with support is to stop you from earning money.
If corporate Doordash gave any care at all about anyone but themselves the support part of that company would all be fired immediately. But they don’t care they have one intent to rip off everyone they can
I tried to order a DoorDash $100 gift card for my son and his wife who have the coronavirus. The site said it could not process my order as my credit card did not go through. I tried again and the same message came up. I then talked with an agent who told me to try again, it should work this time. Once again I got the same message so I called my credit card company and they said it went through 5 times. So they had charged me $1000.00. I tried calling the company several times and their response was that they were not taking any calls at this time. It is reprehensible that this company is taking advantage of people at this horrific time when people are isolated and suffering. If I don’t hear back from this company, I plan to take this situation to social media.
Just curious how trying 3 times resulted in 5 charges and how 5 charges of $100 totaled $1000. Things that make you go, hmmmm…..
I assumed that maybe it was tried ten times but maybe she was being scammed?
There was an error in the delivery address so a Door Dash representative called and told me I would “have to drive and pick it up from the store(!!!!!!!)” and if not, the order will be canceled and I would not be refunded ($50). For a delivery service to ask the customer to drive and pick up the order is the most ridiculous thing I’ve ever heard! I asked her if they could just correct my address and re-order. She wouldn’t do that. She said she can call the driver to see if he would accept the request but she didn’t call. I don’t know why they couldn’t have done this. It’s their job to drive around town and deliver food. I even signed up to be a Dasher, but not anymore. So I asked to speak with the supervisor and she said to call another customer service department, but didn’t give me the number and said, “We are canceling your order with no refund” and then she hung up on me! I’ve worked customer service call centers and we were NEVER allowed to hang up on a customer and we had to escalate the call if they asked to speak with a supervisor. So I looked up corporate’s number online: (650) 681-9470. The rep was so much more civil and kind. I told her what happened and the only thing that was done was my money was refunded. I don’t know why it was so hard to reenter my correct address and re-order? And even if they couldn’t do that, they could have re-ordered and compt the meal because I spent and hour dealing with it on the phone and my family was hungry and I was not able to pick up the food. This is exactly the reason why i ordered from Door Dash in the first place. It is absurd that a delivery service called and told me I would have to drive to the store to pick up my food or else I will not get my money back. I am completely flabbergasted!
I had signed up to become a driver for Door Dash and made an appointment for orientation today at 1:00 pm @The Grand Rapids Mi office.
Upon showing up for my appointment, the young man opened the door and seen that I had a medical service dog with me and right away he looked over my dog and said are you here for orientation to become a Door Dash driver, I replied yes I’m.
The young man who opened the door for me said that I couldn’t be a Door dash driver with my medical service dog.
I didn’t appreciate this young man’s attitude towards my dog and myself as soon as he opened the door to let me in.
I just left without going through my schedule appointment.
I’m a disabled Veteran who has a medical service dog and he has never been an issue for me working for Shipt Delivering food.
I felt totally discriminate get it against!
I would have gone to another office to finish my orientation but there wasn’t another office close by.
The office I went to was located @
5428 Division Ave S, Kentwood, MI 49548
I guess I won’t be driving for your company.
It’s to bad that I have to be encountered with such unprofessional service with this young man.
If this is how you run a company then maybe I should reconsider working for such a company who would allow an employee to discriminate against a handicap person try to work an earn extra money for themselves.
Sincerely,
Kenneth Burgett
I am SICKENED AND DISGUSTED. Given a half eaten WRONG meal. I have pictures I sent to doordash of the disgusting trash I received along with an air head dasher that gave me his own dumb order instead of mine I paid for. I got no lunch this day.
I will call corporate. I will never use this service again it is horrible. Don’t waste your money. Sick people wont refund and I literally should have called cops for robbery from that moron dasher.
I have names of the rep that didn’t refund as well as the wrong receipt, pics of eaten order and pic of phone call from ding dong dasher
That delivered.
I was robbed. It is a sick service and cruel people. Hire people that can bring food and have half a brain. Morons
2 times I ordered food and the door dash delivery person said they picked it up, then with in a min said it was delivered they took the food and my money. I tried to call the delivery person but they had a burner phone that was disconnected. Looks like they can hack into the system and take orders and info from customers. Called support they said there was nothing they could do. What type of ^%$# show are they running screwing the customer. I will never use them again also the owners of the food place banned Door Dash. I also filed a police report and will be filing charges against the CEO of Door Dash. Info of personal data and CC info is sent to the drivers and I don’t want a rapist showing up on my door step. DONT USE DOOR DASH AND FILE COMPLAINTS AGAINST THEM EVERYTIME. This business should be removed.
I only wish I can use DoorDash or one of the other services I have been in contact with their support teams over and over and over again and they don’t seem to understand the problem. I live on a lake apparently when finding restaurants for you they don’t look in your town they look at mileage based on the crow flies therefore it forces me to order from places that are more than 30 minutes away from me instead of the same restaurant that does do door Dash because I called to check or go there to check that is only 7 miles from me
I really wish I could get a hold of technical support that would actually see the problem and fix it and allow me to see restaurants that are actually close to me by real Road drive time not by crossing the lake
November 2nd 2019
order 7576193696192
never delivered, never signed, never seen delivery person? Not thinking to ask about delivery company, 1. steak n shake $35.00 dollars and some cents/ never delivered 2. Walmart $262.37 dollars never received 3. Frozen food, fresh vegetables, yogurts, ice cream and complete order was left on my front porch and found with insects all over and inside the food?
THANKS FOR THE DASH OF THE MONTH FOR TWO MONTHS ??? HOWEVER NOW THERE’S NO SCHEDULE BECAUSE TOO MANY PEOPLE WERE HIRED IN ROSEBURG OREGON & YOU’VE PAIRED WITH CAVIAR ?!? I FEEL THAT DOESN’T SHOW CARE & COMPASSION
FOR YOUR DRIVES IF THEY CAN’T MAKE A LIVING ?!? I UNDERSTAND I CAN GO TOO A HOT SPOT & DRIVE HOWEVER IF I DON’T MAKE GAS MONEY I CAN’T GET TO A HOT SPOT ?!? LOVE THIS JOB SO HELP US KEEP DASHING PLEASE !!!!!!!! APOLOGIES FOR THE OUTBURST JUST WANT TO KEEP WORKING !!! Yours Truly Stafford Jay Riggs
spread out your options, also operate as a uber, and lfty driver and their giving out food to stop drivers from eating customer’s food possibly
Waited almost an hour and a half for my food to come so I ended up canceling my order. Received only $8 in credits but paid $20 for the meal. Called customer service just to get left on hold for an hour. I want my money back!
I think I’m done using DoorDash because this isn’t the first issue I’ve had with this app.
I saw the promotion, saw it was Door Dash, and instantly decided to skip it. I knew there would be enough fees to offset the savings.
As a matter of fact, I used a promotion when I first got DoorDash – a month of free deliveries. It was such a hassle to use that I only used them twice in the month. I had just gotten kicked out of the hospital 3 days after surgery with no aftercare, so someone bringing me food sounded great. My first delivery never got to the hotel where I was staying and had to be replaced – several hours later. It was awful.
The second delivery was to my house and the person – a female – was too paranoid to go past my fence gate to the kitchen door as instructed. She stayed outside for several minutes – maybe 20 minutes, half an hour while I called Customer Service trying to find out what had happened to my food! You can’t call the Dasher directly – it’s blocked, so you have to talk to Customer Service in OTHER COUNTRIES to try and get your issues resolved. I was very ill the whole time I was out from work on Disability, and I just didn’t have the PATIENCE of the DESIRE to DEAL WITH IT, even for FREE! That’s how bad it is!
I am a dasher…a good one. Highly rated, and most of us are decent, I feel.
You CAN contact the dasher. Through the app, it masks both the dasher AND the customer for privacy concerns. You can text and call. It just will come up as a random number.
THE SERVICE IS F-ED UP PERIOD I WAS CREDITED FOR AN ORDER I USED MY CREDIT BUT WAS STILL CHARGED FOR TWO MEALS THEY TOOK THE CREDIT FOR ON AND CHARGED ME FOR THE OTHER AND I ONLY ORDERED THE ONE MEAL IN WHICH I RECEIVED THE CREDIT FOR.. I CALLED CORPORATE AND WAS PLACED ON HOLD 45 MIN ONLY FOR SOMEONE TO END THE CALL WITHOUT EVEN SAYING A WORD IM GOING TO REPORT THIS ISSUE AND COMPANY TO AN ATTORNEY
Same thing happened to me. Do you have the number to corporate I can’t find it anywhere!
Use the corporate office number in our listing
this company is the worst!Drivers that dont deliver food and a website thats NOT SAFE and gets compromised in may 2019 and the company sends email about it to customers at end of sept!!NOT acceptable and will NEVER use them again.People need to delete there payment info NOW…They wont let you delete account online and if you call them you get some person in another country who knows nothing…..I will only support companies that have call centers in usa,which is not to many now days.
I ordered 370$ dollars worth of groceries including toys for my kids ..received a text saying my order was delivered at 9:01am but it never was the door dash driver took off with my entire order. Around 10:30 I contacted Door dash and they said I’d have to contact Walmart and wouldn’t help me at all…I contacted Walmart, they said I’d have to wait 7-10 days for my refund….NEVER EVER AGAIN!!!!! DOOR DASH ISNT A GOOD PLACE TO SHOP…
Ps
The driver is still working for door dash…IM SPEECHLESS!!!!!!
I don’t understand why it takes 5-7 days to receive a refund when we never even received our food order and etc.? I am totally unimpressed with Door Dash and will never use them again, so…. I want to complain, though about them and give them a zero star if I could. I don’t understand their way of customer service thinking. The driver was nice but that is about it, so.. Just saying.
We get charged for the tip and fee for tax and don’t even get our food. WTH?
Hello, Christina Zhang.
My name is Del Moody and I’m with StateFoodSafety. We design and distribute online food safety/food delivery training courses. All of our courses are produced in-house so we have the ability to rapidly customize a course specific to the 3PD industry, of which you are the leader.
I’m reaching out to you with the following proposal:
StateFoodSafety will produce a Food Handlers/Food delivery course that would be approximately 10-15 minutes in length.
At the conclusion of the training, we would provide a series of questions that employees must answer correctly in order to receive a certificate of completion.
This course would be customized with “Door Dash” identifiable content (Hot bag use and care, etc.).
Each of your newly hired “Dashers” would take this course prior to beginning their first day of work. This can be designed as a user-pay or corporate-pay process.
The course would be taken online at their convivence for the cost of approximately $3.00.
The certificate would remain valid for 2-3 years according to company policy and be reviewed as often as desired for up to a year. We will design a custom portal that your employees would go to for their convenience or if an LMS is in place we will provide an AICC file that will integrate with your learning system. This will simplify the administration, tracking, and reporting of this training effort.
Regarding third-party delivery, “Food Safety” is listed as the third biggest concern for the entity providing this service.
Even though currently there are no state health department regulations related to 3rd party food delivery companies, being involved in proactive, conscientious food safety practices will serve as an effective marketing tool and will set you apart from your competition.
Thank you for your time. If you are interested in the further discussion please contact me.
Best regards, Del 801-310-7586 dmoody@ statefoodsafety.com
This was a good option when doordash was new to town, but deliveries as of late have been 1 to 2 hours with cold food every time. Food missing has been a big problem as well. My last order had an upside down soup, fries and missing burger. At this point im not happy.
Do Not Order From Door Dash…. Pick a better outfit like grubhub or something similar.
I made an order for a bbq chicken sandwich and onion rings my food was cold, disgusting and inedible I’ve been on the phone with DoorDash off and on for over 3 hours! They are not helpful at all!!!
For all the drivers for doordash there’s a lawsuit that’s easy to find if you look for it. That says doordash steals your tips. I suggest you get on the bandwagon. For the executive officers of doordash They Don’t Really Care about their employees because they hire thousands everyday flooding the market for us drivers it’s hard to get orders because there’s so many of us out there I haven’t had trouble with getting paid but customer service you have to call the Philippines to talk to someone over there which is always tomorrow even though it’s now here if you can understand that. Nothing ever gets resolved they say they’re going to have the specialist check into it and give us door Dashers drivers a call back I’ve been working for the company for 8 months I’ve had to call about problems with their app basically almost every other day for 8 months nothing ever gets resolved and we have never get contacted back by whoever supposed to be contacting us back not by email not by phone not even by registered mail I don’t even think they know what that is. So everyone that is owed money you might as well write it off this is a company that does not care at all there is not one good review of this company that I could find. Furthermore lot of the merchants are not going to be accepting door Dashers this is like a fly-by-night company they’re getting as much money as they can now and they’re probably going to do bankruptcy. Working for doordash I doubt if they’re going to give me my 1099 but at least I keep all my records for the IRS and I’m going to give them to them I got photo copies of my employment through door Dashers I’m going to give all that to them let them deal with it. Good luck it’s easy money even though you’re not getting paid to the fullest this company’s motto should be your money is our money and if you have a complaint please put it here cuz we won’t read it
i ordered door dash just yesterday the dasher marked my order as delivered which it wasnt. i then notified the customer service telling them my issue she called the dasher the dasher said he came no one was home so he proceeded to the next order. which was a lie. when i told them i have cameras around my apartment and can provide footage of the dasher never coming they changed they lied and said he called and text i didnt answer. which was a lie i then stated welll keep the money send my food better yet ill go and pick it up. she said because of my account history i cant get my order or compensation this the second time. every time i order either something is missing out my order or the food is cold. i need my money or my food. i dont have money to waste i work hard for my money nothing is free
Piece of sh*t morons. Use your money now because when the internet knows what jackoff’s you are….you will go to hell. Ya’ll had a good idea and f-ed it up by your outstanding egos. I lost 13. 65. money that I had been saving up for this because I don’t drive and I wanted this meal. You make me sick. Go to hell each and every one of you.
Door Dash’s website doesn’t “retain” the future delivery time. I have used them 3 times and this was the last time. Twice were for business, once for personal. What occurred this last time, please follow.
I was placing an order for a business lunch for the following day. I had everyone’s order but one persons. I received an email from Door Dash stating that my order was waiting on me to complete. I finally completed the order at 12:00 before I left for lunch. Upon my arrival back from lunch, I found they had delivered the food (wrong day). Needless to say, I was furious. I immediately contacted Door Dash and was told there was not a problem with their website. I went round and round with Jasmine at Door Dash and she emphatically told me that what they did was correct and that I had ordered for that day. (After having “ooppsed” before, I am more cautious about this type of thing.) She wouldn’t offer any type of refund or anything. I finally asked for a manager to call me back and also to be put through to the survey line.
After this phone call, I called the restaurant I ordered from. They offered a refund of the food.
I then received a call from the manager of Door Dash. She, too, (Myles), stated they wouldn’t do anything and that their website is fine.
The restaurant told me to go through Grub Hub or Favor. I attempted to order through Grub Hub but couldn’t locate the restaurant. I then called Grub Hub. They had some of the information in their system but couldn’t locate the menu. He placed me on hold and contacted the restaurant. He told me it should be fixed within a couple of hours (after hours for me).
I came in the next day and received an email from Door Dash stating they wouldn’t/couldn’t do anything else to assist me with the information I gave them. I then tried to order through Grub Hub. Contacted them again. Then contacted the restaurant. I was then informed that the restaurant has new management and that their delivery service providers have been temporarily suspended.
The restaurant did an exceptional job in that they personally delivered the food. Grub Hub went above and beyond to assist in this situation. Both these companies have great customer service.
Door Dash is the worst in customer service I’ve ever seen. Won’t use them for business nor for personal. Yes, I do plan on letting as many people I can know how crummy they are.
I lost my red card!
WHAT IN THE HELL IS WRONG WITH THIS COMPANY? I ORDERED FROM PIECE PIZZA IN CHICAGO, IL. THE PIZZA WAS DELIVERED ON TIME. HOWEVER, THE PIZZA WAS BURNT ALL OVER. I CALLED PIECE PIZZA AND THEY TOLD ME TO GO THROUGH DOORDASH. THE SITE IS A JOKE. I CALLED THE CHICAGO OFFICE NUMBER AND THE PHONE RANG AND RANG AND RANG. AFTER ABOUT 15 RINGS EACH TIME, I WOULD GET A BUSY SIGNAL. I CLICKED ON SUPPORT, CLICKED ON “I AM A CUSTOMER” AND ABSOLUTELY NOTHING HAPPENED. SOMEONE BETTER CALL ME. I AM A LETTER WRITER AND I AM EXTREMELY UPSET RIGHT NOW BECAUSE THE PIZZA IS COLD NOW B/B I’VE BEEN TRYING TO REACH DOOR DASH FOR ALMOST 45 MINUTES.
Why would the delivery company be at fault for burnt pizza. Sure you ordered and paid DoorDash for the food and service. Ultimately I’d be typing in all caps to the restaurant.
this company is terrible they have robots answering phones ( people that if you say left they hear you saying right) its terrible they never do anything right I ask them on the phone.
They have not sent a photo shoot person to my restaurant since I signed up online a month ago. I have zero photos on my menu so no ones is going to order from me.
they keep saying they will escalate to urgent but nothing no calls no email.
its very obvious they don’t care about the restaurants they are only looking at the big buy out down the road for their company.
very sad…. very disappointing.
They are destroying my new business they send me a tablet they wont allow me to upload photos on my menu and I have contacted them numerous times for help to get food photos added no response same thing every time I call we will escalate this to urgent…. and nothing no calls no emails. its obvious they don’t care about the restaurant’s they are looking for the big buyout of the company after it gets huge.
very sad
I had one of your dasher hit my car and your employees have been giving me the run around they have not been up to date with my claim i have to be calling the insurance to try and get answer you have unprofessional employees that work for your corporate
Today we were charged double by Doordash for every food item we purchased. Our Applebees order before tax was $68.94. We were charged double that amount in addition to the $10 delivery fee and the $5 tip. For a modest meal for a family of four (2 adults 2 children) our charge was nearly $150. We tried to cancel the order and were unable. We called the restaurant. We called Doordash. They explained that the charges were fair because they claim that the restaurant prices and Doordash prices MAY vary. This is an absolute scam and we not only have contacted our local restaurants to warn their patrons but have contacted our news media as well. A special treat for our family on a Sunday afternoon turned into a nightmare of anger and frustration.
Please ensure the ordering cut off times for individual restaurants are accurate on your website. We placed an order for Sprinkles Cupcakes Glendale at about 9:10 and immediately received a text stating that the order had been cancelled. Later discovered a email stating Sprinkles was no longer taking orders. We verified the time on the DoorDash website and confirmed that it did say that Sprinkles was taking orders until 9:30pm. We called Sprinkles and a very nice lady explained that they shut down the ordering/delivery an hour before their closing time (10pm), so they shut their delivery and ordering at 9pm. I hope next time I decide to order from DoorDash, you will have checked all ordering cut off times as I would like to have my food delivered and NOT CANCELLED!
f-ing joke of a company
YOUR F-ING COMPANY IS CALLING MY 10 YEAR OLD’S PHONE 12-15 TIMES A DAY FROM GEORGIA AND NOW FROM CALIFORNIA.
STOP THIS SH*T IMMEDIATELY!!!!!!
THE CUSTOMER SERVICE PEOPLE ARE COMPLETE IDIOTS. IF THIS DOES NOT STOP I WILL GO TO CHANNEL 5 NEWS
630-601-XXXX REMOVE THIS NUMBER
WE ARE NOT SUBSCRIBERS TO DOORDASH!!!!!!
I want to quit. so don’t sent me any more bags. please removed me I got a different job.
I have to say, I am PROUD of you !!!!
Always stand for what you Believe, it’s rough sometimes. Think of it this way,
it’s a learning lesson you will never forget.
My father always told me Laurie NO ONE can ever take your KNOWLEDGE !!
Hope your enjoying your new job, have a beautiful blessed weekend.
If you are thinking about hiring them, DON’T, before reading as many reviews as possible. Doordash delivers groceries for Indianapolis, IN area Walmarts. Walmart’s policy is that someone 18 years or older must be present to sign for the groceries. On Thursday April 25, 2019, 2.5 hours after the scheduled delivery window had passed, I called Walmart to see if they had any message from the deliverer on when the groceries would arrive, they had no answer. On Saturday, April 27, 2019, as per an email, I was expecting a package to be delivered. To my astonishment, I see there are groceries in the chair and on the table on my front porch. The doordasher left these perishable items, without a knock on the door, an email or telephone call to let me know they had arrived. I called doordash after the discovery on Saturday afternoon and was informed that someone would arrive by 4:30 pm EST to retrieve what could only be, rotting perishables, however, that has not occurred as of Monday April 29, 2019, 9:05 am EST. Doordash believes it is Walmarts responsibility, I don’t. When Doordash was awarded the Walmart contract to deliver, they did so by agreeing to the terms set forth by Walmart which reads the aforementioned 18 years or older must be present to sign for groceries. Doordash actually expects Walmart to hire their services to retrieve the groceries that were left improperly on the porch. In other words: this substandard business, expects Walmart to pay them again to correct the error they (doordash) made. It took me many conversations to find out what the delivery protocol is for doordash. Supervisor (Diana) could not tell me, nor three customer service representatives before Anna on Monday April 29, 2019. Who would believe that a service would do such a thing as leave groceries without a signature.
If you are considering becoming a DoorDash driver AVOID it at all costs. They are all sweets and roses during the application process, but once you accept your first “dash” it all changes and they do not support thier drivers in any way. There are also significant issue with both the driver app, and the server system on thier end (this is based on 30 years in the tech dev industry, 15 of which were at the world’s largest software/app/service manufacturer). They will evade their own TOS to ensure they do not pay drivers what is owed, and this is especially true when they run “pay incentives” in your area. Don’t risk your own reputation by becoming associated with this company.
These people are nothing but thieves. They never delivered my order and offered nothing. I reported them to better business bureau and posting every platform i can
Hello,
I have sent a message to Doordash customer service each day for over a week, trying to get help to remove my account and esp. my credit card from the Doordash system. This system is so poorly managed that I suspect the site and the app of being hacked or lacking in security to be able to prevent an unauthorized intrusion.
Sometimes I have received an email response that gives me steps to edit my account, and sometimes it is obviously a canned message, but I still have no way to access or change the information I entered in order to try the service.
The order and delivery worked fine, but it is unacceptable to retain my information without my authorization or ability to remove it.
Please help!
Without help from someone in Doordash technical support or Doordash management, the customer support function can continue to rip you off while running off your customers.
-Pam H
I have over 100 deliveries so far as a Doordash driver. I take my driver ratings seriously and endeavor to do the very best for my customers. I put myself in the customer mindset and have efficiently taken each delivery directly from the restaurant to the customer via the most efficient Google Maps route. Here are several specifically identified issues of concern from my experience so fare as a Doordash driver:
1) Doordash system occasionally sets up drivers for poor ratings (both customer and Doordash driver ratings).
Example #1–my driver app offered me 4 different simultaneous pickups from 3 different restaurants next to each other. Okay, so now I had to decide to accept all 4 or risk a decline in my “Acceptance Rate” rating. I accepted all 4. The app was difficult to use at pickup. The first restaurant’s order was not ready so I went next door to restaurant #2. The order at restaurant #2 was not yet ready so I went to restaurant #3 (they are all next to each other) and picked up the order. The app would not let me mark it as picked up because I had not picked up the restaurant #1 order. I eventually picked up all 4 orders but was unable to determine how to tell the app the pickups were complete. So now I had 4 orders in my car and I had to determine myself in which order they were to be delivered. So using my own abilities and two separate cell phones (one for a Google maps app and one for the Doordash app), I had to decide the order for the deliveries using the information for the locations and the Doordash “deliver by” time. Turns out two of the orders went south from the restaurants and two of the order went a long distance north. The app did not prioritize the delivery options and indicate which should be delivered in what order. So I delivered an order to the first customer (closest one south) and headed to the second customer located in the south. However the app would not let me mark the first order as “delivered”–but I had fresh food in the car so I continued to customer #2 in the south. I delivered customer #2 and then headed to the customers located far to the north of the restaurants. The app would not let me mark the customers as delivered–I kept attempting to mark them delivered but the app would not allow it. Then I started getting messages that I could not mark them delivered as my GPS showed me not in the customer vicinity. Duh! I was driving to deliver food (getting stale and mushy vs fresh and crispy due to the delay) to the next customer. As I drove to customer #3 (far to the north of the restaurants) I kept attempting to mark the first 2 deliveries as completed but had no success. Using the “Emergency” function of the app I sent 3 or 4 messages to the Help center. Finally I got a call from the Help team and the lady said “What is going on? I see you are driving all over the place.” Well, I was driving directly from the restaurants to customer #1, then customer #2, and now in route to customer #3. She finally said she marked the first 2 deliveries as complete. I continued to customer #3 and customer #4 who got food that was late and soggy because the Doordash app had me going in two different directions and did not consider the effect on the customer’s food. Result: I got negative marks on my Doordash “On time or early” rating and I got a less than perfect “Customer Rating” (I only assume that it was from one or more of the 4 customers – especially if they can see on the app where my GPS show me as I deliver and they could see me driving all over the place with their food and finally got it late after the food pickup). I picked up 4 simultaneous orders and delivered each directly to the customer based on the most optimum route from the restaurants (as I had to determine myself since the app was not working correctly) and I get dinged from Doordash for not delivering “On time or early” and from customer(s) for reasons unknown (drivers get no information whatsoever about the composition or reasons comprising the “Customer Rating”.
Morals of this example:
A: Doordash system set me up to get penalized in my “On time or early” rating by 1) having me take 4 simultaneous orders for customers living in totally different directions and distances and 2) by having the app not working correctly to mark food pickups, food deliveries, and optimizing routes.
B: Doordash system sets customers up for complaints about the driver (bring down my “Customer Rating”) by having the same driver accept simultaneous multiple orders destined for delivery to locations so different in locations that food gets soggy before delivery (even in thermal bags and containers). I mean really, who wants their pizzas to be delivered 35+ minutes after driver pickup when they only live 10 minutes away but end up being delivery #4 on the list and see the driver’s GPS take the driver all over the map but not to their home…..
Example #2–I started a Dash in a specific Doordash zone. During the Dash the system offered me a delivery outside of my zone in the next zone to the south. What? Now I had choice to accept or my “Acceptance Rate” rating would suffer. So I accepted even though I initially chose to Dash in my first selected zone only– not realizing that I would be penalized if not accepting orders outside of the selected Dash area. So I accepted and delivered the order. Then the real problem occurred. I was offered the next order–it was 2 zones away in the other direction from my location. I was over 35 miles away from the restaurant for a dash that would likely take me over an hour beyond my agreed Dash time if I accepted. Well, I want to keep my “Acceptance Rate” Rating high so I reluctantly accepted the order and saw that, according to the Driver App, the order did not need to be delivered for over 2 more hours–so I thought “okay, long drive, 2 zones away, commitment later than I had expected but customer should be fine if order not needed for several more hours” (I always consider the customer’s perspective as the priority). I immediately started the long drive to the restaurant to pick up the order. Well, very soon thereafter I get a text from the customer saying “Hey are you close to getting the order or anything?” Now I am really confused… So I text the customer back telling him that I am driving directly to the restaurant from when I received the offer but I am still 25 minutes away from the restaurant and I also tell him that me app indicates to me that his order shows a “deliver by” time that is 2 hours in the future. His response back to me was: “WTF I’m just going to cancel that’s f**ing ridiculous” I responded asking him to let me know when he cancels. A few minutes later I also indicated that I was stopping my driving (it was still a long drive to the restaurant–25 miles one way–and I did not want to drive more if he was upset and cancelling the order) but that if he desired I would continue to the restaurant and deliver his order. I also indicated that I had not yet heard back from Doordash about his cancellation. I pulled over and tried to contact Doordash to ask what to do. (I had an angry customer expecting food much quicker and now says he was cancelling the order but I had not heard from Doordash that the order was indeed cancelled). I tried several ways to contact Doordash through the app. The emergency chat did not work — only indicated that there were no chat agents available. I could not find a way to call and talk with any one. Finally I saw a place on the app to indicate I was terminating the delivery or I could not complete or something (I don’t remember specifically as I was frantically trying to get some help and not have to drive a 50 mile round trip for nothing). I tried again to text the customer but the texts apparently go through the Doordash system and I was cut off since the order was terminated and could no longer reach the customer. My “Completion Rate” was penalized for this event when it was really due to the Doordash system picking a driver so far away and indicating that the delivery was not expected for another 2 hours but the customer was already anxious for his food and was ticked off that the driver was still so far away–a Doordash system issue and not a driver issue. Also, since the driver has no transparency into the “Customer Rating” rating, I have no idea whether my “Customer Rating” was penalized by this particular customer or not (if so, that rating should be removed as it was not a driver issue but a system assignment issue).
Moral of this example:
A Doordash system assignment and schedule problem should not result in a driver rating penalty and if it does, Doordash should correct the penalized rating. Also if this particular customer records a driver “Rating” such rating should be removed since it is the result of the Doordash assignment system problems and not a driver issue.
I wish to sever all ties to doordash. Please remove any information on me from your data.
Something to think about:
1)
There is a group of people out there that are not addicted to their mobile phones and do not cary them on their person every second of the day. Maybe they order things on their computer if they have one. Sometimes, someone else makes the order for them. Anyway, You get the picture.
2)
If you get a pizza delivered they normally knock or ring the doorbell to make sure you know they are there. They will not just stand there or leave.
3)
All customers should be treated with respect. Cold impersonal emails do not always save or make loyal customers. Perhaps talking to a real person sometimes would provide the service that our United States of America seems to have lost over the years.
Thank you for your time
You are going to hear from my lawyer
To whom it’s my concern Or to Jay,
IRS send me a letter saying that door dash has reported the I was working with them. So know they want me to pay them tax back. Wish I don’t know how because I have never worked for you guys. I try to explain this situation from March 11,2019 to now. This is not fear because who can pay taxes from money that they have never receive. My bank account had never receive a penny from door dash, and the reason is because Julia Massa has never worked for door dash. So know the IRS its after me, and I was advice to file a police report again door dash and get a lawyer . I just want to clear my name and my social security number wish has never have been pay by door dash. This notice has cause a terrible emotional destress y cant not event sleep thinking about this big error. I want door dash to fix this ASP because they have never pay me a penny to be reporting to the IRS
Thanks ,
Julia Forty Massa
339-216-XXXX Feel free to contact me any time
This is false advertisement when peak pay show up on your phone and you accepted it they don’t pay you for it no matter if you show the time you can have all the pictures in the world about them you will not get paid then when you get a text from them about your earnings they say they don’t see it in the system they change the time they change the rates to my customers have showed me what they rate me for they delivery but doordash put what they want you to have the first order you do you don’t get paid it’s money they keep they say you have to complete 100% of your deliveries but they still don’t pay you if you want to dash in one area you don’t they have you dashing in places you didn’t sign up for then if a dash is hour away and you don’t Accept it you don’t get paid cause you didn’t accept one order I earned 1,251.20 and haven’t received it first they said wait till my 60 days is up then it was we don’t see that in our system I feel all doordashers should stop dashing till they pay us and fix all these problems and yes I live in Minnesota and I will be talking to all the dashers in mn to stop working for this company cause the way I see it is if we don’t dash they can’t make money so then they will see how we feel when we don’t get paid for a job that we did I will be suing this company I plan is to have them shut this company down cause no one will never fix the problem and I plan on taking this on the news to so everyone in the world will see this place should be shut down
Hi! I;m a dasher like yourselves, I to was taken by door dash for a lump some of $363.74 that i earned for the entire week of Feb the 25th thru March the 3rd. That worked out to be about 20 dashes. I had worked that entire week until i received a fake door dash test run with no address that said Jacksonville, Jacksonville.
In the process of me looking for this particular location i received a phone call from a person who said his name was James Miller claiming to be a door dash app tech who was calling random dashers to run a test about the door dash app to make sure he take down any concerns I had with the door dash app.
However, the test run was for me to deliver a single Wendy’s frosty to an address that said, Jacksonville, Jacksonville. Now, need I remind u anyone who’s a dasher knows that u can’t see the address of where the order is going until u swipe received delivery and then u can proceed to the route location of where the food is going. However, the fake door dash test app looked like the real door dash app with the red color and writing with the black rectangle bar used to swipe across with ur fingers.
Nevertheless I proceeded to answer the questions he asked me things like is the app working ok for u and do u have any concerns. So I did mention to the person that sometimes when ur in the middle of a door dash run the google map sometimes want relocate fast enough, and sometimes the app takes to long to swipe out anything etc, etc.
So toward the end of our thirty minute conversation the guy says to me I’m going to send a code to ur phone and I need u to find the code in ur email and click on it for me. So I did, and this person changed my bank account number and stole my pay for that entire week. I didn’t think anything of it until that following Tuesday i called my bank like I always do on every pay day and my bank told me my funds were not their and I immanently called door dash.
A rep from door dash said that the money was paid and that it went into another account that was not mine and they haven’t paid me the funds yet. This happened to me last freakin week and I’m do to receive another lump sum this coming Tuesday of even more money than that.
So I filed a complaint with the Federal Trade Commission and with Wage and Hour. We door dashers need to band together and hit door dash where it hurts which is their pockets. We need to take to all social media telling everyone about all these experiences, call the local news and tell reporters, call local businesses that have the door dash labels on their businesses, and last, but certainly not least form a door dash union and go on a strike until we r paid all our monies owed to us for whatever reasons. We need a leader because they need us and the money isn’t half bad or we wouldn’t be working for them. Dashers we can do this let’s start this and change things ourselves because they can’t run their business without us. Why should we walk away from good money. We can get the results we need if we all come together. if all dashers from every city do this we can change things. Also i believe it was someone within the door dash company or either worked for door dash in the past and has or had access to their system because prior to this incident I wasn’t having any issues with getting paid. Dashers let’s do this together, Let’s fight and hold door dash accountable and get our monies that is owed to us. We worked hard for our money. So let’s get it back because with enough pressure door dash will have no choice but to pay all of us who has been cheated or scammed. Door dash is suppose to have a secure account for its employees and none should be able to hack their system and steal from us. Which is why I believe this is an inside job. I’ll join this if i see us standing u and doing something. Dashers talk to other dashers and let’s start a caravan of dashers who feel the same way as we do. Enough is Enough let’s do this!
I was looking at my bank statement and noticed a charge from DoorDash of $9.99, I have not ordered anything, called them and asked about the charge, was told that they would escalate the situation, did not get a call so I called back, was told the exact same thing. (well rehearsed) then I look at my email and receive an email at 3 am (while I’m sleeping) asking me for my account info. Nope, I will not give my info in an email. I want to talk to someone. Why is it so hard to talk to someone? I want my 9.99 back and I want to know who authorized it to be taken out of my account? This is the worst company ever and will not be ordering anything else from them in life.
imagine times 12 months straight !!! ive called and called and keep getting the same thing that it will be escalated to investigation and yet they cant find an account for me … im now down 120.00 and so upset I cant see straight and no one in company cares.
Sandra I can not wait to talk to you.
your company owes me 5000.00 dollars and I can not even get a call back
make that 5 times now
My name is Ben,
I am the General Manager of a restaurant.
I am very upset.
I have been hung up on 5 times, I have been to someone will call back at 4 different times and I never get a call back.
The reason I am calling is because we have not received a payment since we started using your services.
Today was DEFINITELY the last time I order from them. Received order, so many things wrong or did not arrive. And then when I tried to call, the first time I finally had someone to answer the phone, she just puts me back in que, and then it hangs up after 15 mins being on hold. I call back, after 30mins this time, it hangs up again and wants you to do a survey. Still being persistent due to me spending $50. I call again, on hold for another 20mins and it hangs up. So many other food delivery I can order from. Doordash is just the worst. Won’t ever deal with them again.
THIS IS A SCAM!! They put restaurants menus up on the map without authorization or their knowledge and customers make and pay for orders that will NEVER arrive. They have done this to a cafe i work for and drivers just show up demanding drinks and customers are left for hours expecting food and drinks to arrive that they will never get. They had our entire menu posted un authorized and took orders and money!!! ABSOLUTE LIE THE WHOLE THING DO NOT USE, use other legit apps ALSO I GAVE THIS A 1 STAR AND IT MADE IT 2 STAR ON ITS OWN… ALSO A SCAM.
I believe it!
Door Dash is the very worst food delivery company. Their drivers are liars and thieves. I ordered food for my family and the driver picked up the food at Cheescake Factory and then never delivered it. His name is Jamilah D. He marked my order delivered but we didn’t get our food. He stole it and lied. I tried calling him 30 times and left messages and he never responded. Door Dash support called him and he didn’t even answer their calls.
Door Dash has to fire drivers like this. And do better research on the drivers.
We waited almost three hours only to get no food and no help. My poor kids were starving.
We will NEVER order from them again. Horrible experience. Then Door Dash said they will give us a credit in Door Dash dollars. I said absolutely not. I want a full refund to my credit card. I spent so much tome trying to get help. Horrible company. Just awful. My kids were in tears they were so hungry and One was sick so I couldn’t go out to get food. I went to a neighbors place to ask for some food. So embarrassing. Stay away from Door Dash!
Never again will I use this service. The stupid driver can’t find my building, now my lunch is over and they want to offer me credit. If your drivers don’t know how to speak English and don’t know the Las Vegas ara then they shouldn’t be driving. Now my lunch hour is over and I have no FOOD!!!!!!!!!!
Never again and will spread the word all over the campus of UNLV not to use Door dash!!
I have a problem working for a company who does not respond when you don’t get your pay. there is no way to contact anyone and let them know that I’m not receiving my pay. There’s no phone number to call to speak to a live person, so no one deals with your problem. I stopped working for doordash for a long time and I did it again but now I remember why I stopped. Because you don’t like to pay your employees. You say you can take longer depending on the bank for my bank processes payments the very same day it always has. I want my pay from you people.
I am a driver and I have been driving since December 2018. i drove and earned money for the last three weeks of December and for one week in January. I HAVE NOT received any of my income as to date. Since I hadn’t; my son and daughter in law and grandson (who all work for Door Dash and have the same bank) suggested I sign up for the quick pay so I did. It has been over 10 days and I still can’t get paid!!! At first they said I had the wrong routing number I rechecked my checkbook and resent the routing number. Then another notice for the same thing. This time I contacted the bank and had them both check my account for any problems and the correct routing number. Nothing on the bank side was wrong, and no evidence of DD even trying. Third notice I thought maybe it was the address because the corrected copy of my address is on the back of my DL. Information resent again…. still no pay. they owe me over $350.00. I have tried to call …NO PHONE or you just get the machine to send you to the site ; NO PERSON. IN chat the gave me a Escalation number and told me it would be taken care of in three to five days; It has been over two weeks. I am at my wits end trying to get paid with no results.
I had my 12 year old granddaughter to order from U.S. Pizza. We were offered this service, which we readily agreed to.
My granddaughter entered 4940 atkins and my address is 4909 atkins. The food was delivered, per door dash to 4940. I thought okay we entered the wrong address.
I wanted to see the house of the people I had blessed. Come to find out there is no such address. I have since went to the postmaster and in fact, there is no such address.
Now, I want my food or my money back. Had the Driver called his managers and let them know he/she could not find, 4940 Atkins, this delivery would have been a success. I have asked for a call and a resolution. To no avail 501 612 XXXX
I’ve ordered door dash several times because they have the restaurants I like in my area and serveral times my food had been cold but the last one was the worst where the door dash driver put my soda in the paper bag where the food was and when I got my food the drink spilled all over my food and it was soaked where I didn’t enjoy my meal. This has the potential to be a great delivery service but it needs alot of work with the delivery drivers and customer service. I’ve called in over a half dozen times and I never had a problem with a pizza delivery or Uber eats.
I have had several instances that I didn’t receive my incentive pay. When you contact customer service they say you didn’t meet the 80% acceptance rate which is not true in my case. This using excuses to not make good on their promise to pay your incentives is not good business. If this continues I will move to a competitor
I have been working with Door Dash since September2018 and I have problems with this incentive pay as well last Friday I did 5 deliveries and I canceled two, but they say you have to do a minimum of two to get the bonus and when I called and asked about it they say my acceptance rate was the reason why I didn’t get it I accepted five orders and completed within the time and I turn 2 that don’t make sense the reason why I didn’t take the two orders was because they were like 15 miles out that is not even worth my time driving that far out to drop and pick up a meal I didn’t have to drive back so no I’m not going to ever accept those orders but yeah they get you to run out there and do all that work delivery and then they take away the money from you that’s just the way of taking it back
I have been working with Door Dash since September2018 and I have problems with this incentive pay as well last Friday I did 5 deliveries and I canceled two, but they say you have to do a minimum of two to get the bonus and when I called and asked about it they say my acceptance rate was the reason why I didn’t get it I accepted five orders and completed within the time and I turn 2 that don’t make sense the reason why I didn’t take the two orders was because they were like 15 miles out that is not even worth my time driving that far out to drop and pick up a meal I didn’t have to drive back so no I’m not going to ever accept those orders but yeah they get you to run out there and do all that work delivery and then they take away the money from you that’s just the way of not paying you. This has happened several times the other answer I got was I was the closest driver to that area 15 miles out really
this is the worse company anybody could try to work for when you have any kind of issue you don t get any dam help at all just a bunch of stupid answers and plenty of excuses they love to play with your money.Now my red card has been declined four (4) times and it took me a week of kissing there dam a** to get my money back Well mr doordash that custumer is realy pissed off at doordash and he is going to quit and if I can t get my red card restarted there will be many more people leaving and going to grub hub where they don t steal tips and play games with our money. What the hell takes you people so long to get this red card back up and working do you need to borrow money to put on the card or what
I have started to receive DoorDash mailers recommending orders with the DoorDash app. I’m not interested in using DoorDash and I’m very angry that your mailers don’t provide a way to delete the mailers.
THEREFOR, PLEASE DELETE MY NAME AND ADDRESS FROM YOUR MARKETING DATABASE, AND E-MAIL ME TO CONFIRM THAT I WILL NOT RECEIVE ANYMORE DOORDASH MAILERS.
My name and address are:
Jon Hubbard
Evanston, IL 60201-2621
my husband is a door dash worker and he just got scammed out his money he make with door dash…..door dash doesn’t protect there worker information at all and now they cant help with anything regarding his payment that someone stole from him acting like a representative from door dash ..talking about updates they need to make ….
I am DoorDash driver Today mistakenly use my account card to payment pepaeys payment so I refund my amount
Door dash is one of the worse company in Baltimore, MD the dispatchers have no respect for drivers and they treat drivers like trash. This company is stealing drivers tips and steal from customers credit cards. The drivers and customers rate this company as one of the worse company in the country. Please help me put this bad company out of business. #put Door dash out of business
They’ve stayed the same nonsense with me over the last 2 weeks and I’ve only been working 3+. I know my reasons have been tampered with. I’ve never been late but always early and one on time. Always kind, courteous, outgoing and friendly to all customers and merchants who know me well. Now my extra earnings are being denied for whatever reason, untrue they’re giving me. I’ve always accepted every order and delivered. Last night ward the first time in 3 weeks I declined only because it was 14.1 miles one way. I doubt any driver unless they were already in that area would have accepted. And the dispatchers, well they’re another story. Ca db never ran anyone by phone or reply to their ridiculous DVR messages they send out. Their questions must be genetic. If you need me to do something more specific, please feel free to contact me. I’m so fed up with these issues and idiots who work there. SHAME ON THEM
I have NEVER had an account with DoorDash and I mean NEVER. I go to get gas only for my card to be declined. When I check my account DoorDash has charged my card to the tune of $71.17. ( In multiple increments like .15 .50 $14.98 $24.59) So clearly there is a problem. I called the customer service number to find out what the hell was going. They claim that can clearly see this is a case of fraud but refused to refund my money until I reply to a email. They ended up sending me the email that asked me to provide my bank statement to show the transactions which I did. Then the XXXXXery begins. Although they could not find me having account with them let alone a delivery they still want to investigate. I spoke with a manager who was in no way helpful but was told my issue would be escalated. If my money isn’t returned I’m contacting a attorney. This is bulls**t
EVERYONE NEEDS TO CALL THEIR ATTORNEY GENERAL AND DEPARTMENT OF LABOR AND INDUSTRIES AND FILE COMPLAINTS. I BELIEVE THAT IS THE ONLY WAY TO GET ACTION.
My name is Y Powell. I am a dasher in , I contacted customer service over a week ago pertaining to my earnings Aug 6- Aug 12 of $122.86. My funds were transferred to the incorrect account on behalf Door Dash delivery Company. I have been lied to by more than one customer service employee ( John, Agnes, and Jerome) and supervisor (Jefferson ,Paul and Melvin) .I was informed more than a week ago by 3 reps my issue was escalated which never was escalated. I am highly disappointed and annoyed with this company about this matter I’m working in 100+ degree heat and rain. I should not have to go through this hassle about Earnings I work for. This company also pays employees under minimum wage as well. I have contacted the three CEO Door Dash Owners via email Tony, Stanley and Andy pertaining to this horrific situation all emails came back address not found.
OMG, are you freaking serious! this company is the worst!
My name is Y Powell. I am a dasher in , I contacted customer service over a week ago pertaining to my earnings Aug 6- Aug 12 of $122.86. My funds were transferred to the incorrect account on behalf Door Dash delivery Company. I have been lied to by more than one customer service employee ( John, Agnes, and Jerome) and supervisor (Jefferson ,Paul and Melvin) .I was informed more than a week ago by 3 reps my issue was escalated which never was escalated. I am highly disappointed and annoyed with this company about this matter I’m working in 100+ degree heat and rain. I should not have to go through this hassle about Earnings I work for. This company also pays employees under minimum wage as well. I have contacted the three CEO Door Dash Owners via email Tony, Stanley and Andy pertaining to this horrific situation all emails came back address not found.
I did an order from Door Dash today. When I checked out it did not ask how I wanted to pay, so therefore it charged a credit card from an order that I did on 4-10-2018, why that is kept on file is beyond me. I contacted the company and after being on hold for over 30 minutes and then speaking to someone who had to ask for my email address 3 times ( I did it phonetically 3 times) I kept hearing hold on let me find out. Then I get a supervisor on the phone and she was not much help either. So now that I was on the phone for 50 minutes and paying for it because I did not have an 800# the only thing I was able to accomplish was to remove the card that was on file. This company really need to learn customer service.
I am a dasher and I have been driving for three weeks now. My first check of 330.83 was due be transferred to my bank account on 8/5 on 8/6 when I saw nothing even pending I checked the account information it did not belong to me. I absentmindedly erased it and entered my own in a panic when I realized my money was not going to be deposited into my account. Doordash says they deposited it into my account ending in the correct numbers because I changed it. I can prove it was never deposited. I was informed I could not use fast pay because /I have a prepaid card attached to this account but upon the completion of my last order on 8/10 I was notified through email fast pay was initiated and the money I worked for $92.94 was sent to an account that also did not belong to me. I have sent over 20 emails to Doordash to only be told they are looking into it and they appreciate my patience and this week I changed my email and password banking information and still never got a fast pay sent out $55 dollars to this account and it also never made it there. I am distraught I am the single disabled mother to 4 children that I solely am responsible for. To this day I have not been paid once on the Doordash platform and I have worked for them for three weeks now completing 45 deliveries in less than three weeks’ time with no pay footing my own gas to make deliveries I never got paid for making.
You should contact EEOC for not receiving your earnings and record and this will be recorded on DoorDash Company file ..
I have been a driver for over 3 years and have 3,250 deliveries. Yesterday I delivered 24 orders and made over $225. My customers seemed happy with my service and I had no complaints. I had several large deliveries and was tipped extra. This morning at 3am I received an email saying I had been deactivated due to low customer rating. What??? My customer rating is 4.60, well above your deactivation rate of 4.5. I don’t understand why I was deactivated. This makes no sense. I enjoy being a driver and need this job badly. Please explain to me what is going on. I need to get re-activated!! Thank you
I have his exact issue right now. What was the outcome of this?
Door Dash continues to promise that they will pay me when I call in but they are claiming that they are backed up with resubmitting payments.
I have made countless efforts to contact them over the past month. I received 2 payments in the correct account after this incident to prove that they been had my correct bank account information. It does not appear that I will ever get paid. I have proof of every email and incident report sent to them with their response.
On July 4th an Atlanta Door Dash driver cut me off in traffic on his scooter. When I honked he gave me the finger and braked very hard, I braked in order to not hit him. When we got to the next stop light he intentionally rammed his scooter into the front of my truck, gave me the finger again, then ran a red light and drove off.
Door Dash entered a “ticket” and suggested the driver’s insurance would be responsible. Unfortunately, despite knowing who the driver was (Luayy) they continue to refuse to provide any information to file a police report.
Door Dash seems to have no concern that their driver committed a felony hit and run!
There response is they have no number for their corporate headquarters and I should hopefully hear from someone within 5 days.
This company is a disgrace to all other delivery companies that run delivery services in an ethical manner.
Door Dash has been notified of a felony hit and run and has yet to respond. They have a legal responsibility to notify the applicable insurance carriers and respond to my claim but thus far have refused to do so.
I haven’t been paid since Thursday of last week. I’m on daily pay and of course they charge me even though they don’t process my payments over the weekend. As of today, Tuesday, I have not received any payments. Customer support keep telling me that it might take a few days due to initial setup on daily pay. I’ve been on daily pay for weeks with no problems until today. If I don’t receive payment I will be contacting an attorney regarding this matter due to breach of contract
My suggestion: .. Get an attourney!
I am going to continue to post on here until I get my f-ing money…. A-HOLES!!!
My suggestion: Get an attorney!
I have been trying to get my pay. Yesterday I was back n forth with someone by email and today crickets. So I emailed again, DOORDASH called me gave me the run around and now they’re telling me I have to supposedly wait til next week to get paid! Why the f**k would I work for a company that doesn’t bother to have a number where dashers can call regarding issues like non-payment.
Today I was on the phone for 30 minutes getting no where fast. Why DOORDASH feels they have to transfer all calls to the phillapines is very odd. But then again, what better way to keep you hanging than by having you speak to someone who doesn’t understand the English language. Smh. I need my money and need it transferred into my account today!!!
Hi my name isDonna o’Brien. I am a new driver and need some help . I have not been able to drive for a week because nobody’ responds! I have opened three tickets and nothing!! How do I get to talk to a live person without driving to an office?
HELP!!
Donna
Do you have any video of that? I’d love to find out some additional information.
Door Dash does such a poor job, that I called last night and had them remove my restaurant from their website. They are not worth the trouble. Poor training, no training, poor communication, no communication, frustrating customer service when help is needed, very long wait times for help. All the screw-ups they do makes my customers think it is us who are delivering the food an hour late. No, that’s DoorDash. Lucky for our restaurant, we have plenty of pick-up orders and don’t need DoorDash to make us look bad.
I’ve been unsuccessful trying to update my info and change my bank info. It keeps giving me an error message, can’t update payment information & that I have to try again.
Well it’s been a month and it still doesn’t allow me to update my info, I can’t even get to the page to put my bank info. I’ve emailed soooo many times I even logged in to dash just so I can start chatting with an agent for the to call me about my situation. Til now they give me the same crap telling me that someone will call me back… it’s been a Month already!!! I don’t know why they keep promising someone will call me back, til now I haven’t gotten PAID!!! I’m now thinking I should sue Door Dash for not getting my money! Anyone recommend a lawyer??? I really need help…..!!!!!!!!
I am having the same issue.
I’m having the same issue myself but my account has been hacked. I was called by a gentleman stating he was a door dash rep because he knew I was in the middle of a order he told me the order had been canceled and that I needed 5 more deliveries to be made to get a $300 bonus. He tricks me Into asking me that he needed my email and password to send me an email and verify that the money will be recieved by 4am today if I meet those 5 deliveries. So me like a fool I end up believing this. I do 8 more deliveries that Sunday. The next morning I check my emails and it says my account password and email has been changed on door dash that I never authorized. I even tried contacting them before the payment was sent out and what ends up happening instead of freezing the payment door dash responds a day later let’s the payment go through and the hacker most likely changed my bank information since I wasn’t paid for that week my account email and password were changed I even try contacting them like 8 times speaking to so many agents and none have seemed to even be honest about my situation cuz I been told 4 days ago about it being resolved in 24~48hrs and still nothing no call from anyone and I’m in the same thing where I’m thinking of getting a lawyer myself…
Hey did you ever get your money and the something happen to me and Im getting the run around too
Omg Ismael the same thing happened to me today. Did you ever get your money back? Im going to email the CEO and the Im going to tweet it too. I need my money too I have a mortgage to pay.
My suggestion: Get an attorney!
stay away from these scums!
I have been trying to sign in as a new dasher but after seeing all the complaints with all the problems I am not so sure. my friend has been a dasher for three years and loved it. he was hoping to refer me. I see many complaints from people who did not get the promised referral fees. there is a problem with the website not allowing new people to sign in. you don’t have addresses or anyone who seems to be able to resolve these issues. I guess i’ll have to wait and see if you ever fix the website.
I have given chance after chance to this company more than I would most. Time after time order after order and complaint after complaint. The only logical conclusion one can draw is there is a corporate culture bred around complacency and poor customer service. Food delvlivery isn’t something new and there’s no secrets trick to it. Complaints fall on deaf ears and no steps are taken to fix the glaring flaws. Drivers don’t care and besides the 20 minute orientation video most probably skip the corporation it self is happy to just credit rather than fix the root. That’s sad and a giant failure
My complaint deals with your employment practices. My son and nephew, Austin Green, and Quincy Pindling are dashers. They took part of your promotion to recruit other dashers, and your company took advantage of them and changed the terms of the offer. Austin was to receive $400.00, and Quincy, $200.00. When they tried to get paid, your office changed the terms of the deal and claimed that the promotion was outdated. There were no dates on the promotional notice and I still have a copy. Door dash responded by cutting recruit, Avery Green, off without explanation although one was requested. They claimed that Avery was still a dasher but his account was clearly deactivated. I have been trying to resolve this amicably and your company appears to think this is a joke. These are my sons and nephew who are just starting out in terms of making their own money. They are still teens. I do not want them to have to discover how grimy and underhanded the world of work can be at such an early age. Please be fair and restore my sons’s account.
I am having a similar issue myself. I recruited people. One of my recruits fulfilled the terms of the promotion, but they won’t pay out because they said the time expired. The new dasher has 30 days to do 40 dashes, However, they started the clock before the orientation. How can someone dash if they have not been to orientation and been activated in the system? Doesn’t make any sense. And, another one of my recruits has not been able to get into orientation as they have been all filled…yet and still they have started the clock for her to fulfill her dashes. It’s a clear rip off and the customer service is based overseas and they don’t understand certain concepts and it’s extremely frustrating. I am out my bonus and so is my referee. I want to pursue a suit. Someone should start a class action suit, because they seem to have a lot of shady practices. I’m sick of it!
My suggestion: Get an attorney!
Thank you for the refund of the missing items. I do still feel however that the inconvenience and disappointment it caused the family would be deserving of a full credit. It was New Year’s Day having fun with the family and kiddos it was very hard to explain. The customer service rep hung up right in the middle of talking and I’m a rather polite person. Most likely will be doing more business with Uber eats.
I would like to file a formal complaint with Door Dash Corporate office. On 12/18/2017 I attempted to place an order and when I submitted the order I received an error message stating the payment information could not be verified. My card was charged 4 times and the food order was never placed. When I called customer support they said that I would receive a refund of the money that would take 3-5 business days. The total amount of money on hold by door dash was $226 and because of your error I had a check bounce and was charged not only by my financial institution but also by my apartment complex. And to add insult to injury Door dash offered me a $20 credit. When the total amount of damages is $105. I do not feel that I should have to absorb the cost of Door Dashes mistake and or system glitch. As you know all of the communications are recorded and I have you representative expressing that this issue as been brought to the attention of upper management and that nothing has been done. Why? Do you not care about your customers? I would like to be refunded the $75.00 that I had to pay my Apartment Complex for the return check fee. I’m sure that if you look at my account you will see that I use door dash frequently and have spent a great deal of money using your services I certain its more than the $75 dollars that I expect to be reimbursed. I would like some one to contact me in regards to this complaint. Thank you.
My suggestion: Get an attorney!
Worst experience with a corporation I have seen in years. Charged me for a delivery then, 20 minutes later, sent me an email that my order was cancelled. “…5-7 days” should have my refund. How unprofessional and what a theft. Would never use service again and will go out of my way to spread word to all of the restaurant industry. By the way, my attorney’s name is Sutton Slover, you should be hearing from him soon.
Contact your Bank and they will get a refund for you.
I don’t know what is going on with doordash , I have 3 incidents in the same week. The first the customer order the food to be delivered in a bar and he didn’t answer his phone and my Text as well. And I contacted the customer service and told me the customer wants to be delivered in the bar … think of I go in a bar and call his name loudly since he is not answering his phone. And who is gonna be responsibile if something happen to me. It’s unfair and as home delivery he should come to the door and take it. Finally after 15 minutes he came and take it.
Second I deliver food and the customer gave me envelop and I taught it’s tip and when I reach home it’s not tip , it’s pay check for reastaurant then I inform the doordash and one of the customer service call me next day and ask me to deliver the pay check for the reastaurant and since I am driving 32 miles going and coming he promise me I will get $25 for the next payment. Now they said since it doesn’t show on the app we can’t pay you. I am still complaing but the customer service don’t reply email.
The third , on the app it says order in person , I order and tried to pay by red card and declined. The cashier said she can’t do anything . I tried to chat but it doesn’t show how many peoples a head of me. Then I paid by my debit card and delivered the food. Now they don’t want to reimburse , they said we pay the reastaurant weekly and you suppose not to pay by ur card. Is it my problem? I order to make the delivery on time I tried my best but they refuse.
I don’t know where to go and complain. Please help me out if anybody has idea where to go in DC except orientation places .
The services I received today are worst. Never seen anyone so unprofessional and disrespectful. I provided clear detailed instructions and phone number when ordering. Tiana called me at the gate but I wasn’t able to answer. She called again and I picked up and told her to go ahead and dial my name at the call box again and I will let her in. She knocked my door and didn’t even say hello. She had the food in her one hand tilting. I said thank you and she just run back to her car. Didn’t even care to acknowledge me I opened the bag of food to see if anything was missing. Of course my drink was missing. So I called her and told her I was missing my drink. She then stated rudely “you gonna have to come and get it my cell phone is dying”. I went to go up the steps get the drink and I heard someone repeatedly honking their car. It was Tiana and her friends telling me to go walk on the grass to get the drink. When I got up there She had her hand out of the car window with the drink. I took the drink and didn’t say anything. Coz I didn’t wanna say anything to instigate anything. She goes and says “you arenwelcome” very loudly. Again I didn’t say anything. She then shouts “bye fatty” and her and her friends in the car laugh at loud. I can’t farmoth the disrespect I received today. Never in my life have I ever encountered anything like this. I feel sorry for you if these are the people who represent your company. I need a manager to call right away. I am contacting the cooperate office first thing tomorrow morning.
Doordash…the service sucks. I’ve ordered from Doordash 5 times and all five times, I’ve had issues with Doordash. Either, they forgot something or the delivery driver is rude and disrespectful. First of all, they are always late. Then when you call them, they give you some sorry excuse as to why the food is late and the service is sorry. When you receive a call from customer service, they make excuses for the poor service I have received. If the service you provide is to deliver food, then do that. You send these less than skilled people with the service level of a child to do your business. I’ve encountered poor personal hygiene, poor manners and always late food. Sending credits does absolutely nothing when with that same credit, we’ll receive the same lousy service. Trust me when I tell you that I will pass the word to all the people I know and to the entire Georgetown University not to use your service. Oh, and I’ll be contacting the BBB as soon as I’m done here. I don’t really want to hear any updated about my complaint. I shouldn’t have had to come on here to complain. Your company is charging ridiculous prices for a service that you can’t even provide.
This has been my experience exactly. Can’t get orders right then HASSLE you about refunds. The customer service agents HASSLE you no end to accept partial credits (they only credit the food, not the delivery fee) and then hold those credits against you if you make a future complaint – “we see you used credit for your last order…” Very poor service.
DO NOT use their service!!! I was charged $128.86 when my order was just $32.05! I called customer service regarding this and he was INCREDIBLY RUDE! He started off by saying that this was my fault and he couldn’t do anything to correct what was obviously THEIR PROBLEM. Then I continued to let him know everything that happened and he kept cutting me off so, I asked if he would stop interrupting me because it was rude and he just started YELLING AT ME!!! What kind of customer service is this!? I do not appreciate being treated in such a way if I am paying for their service.
Have waited almost 2 hours for our delivery for just THREE meals. No one contacted me regarding anything. There’s no number to call on the website, just a comment form to email. How does anyone check on their food like this? I had to go looking online for their corporate office/number. Located a number and waited on hold for about 10 minutes before someone very unhelpful answered. This is just ridiculous.
Hi there just called the restaurant and they were not closed till 10 I’m really upset that I waited 45 minutes with my 6yr old who is hungry and was waiting as well. A free delivery will not bring me back to door dash you need to do better then that. Y’all need to keep in mind that your customers have familys their ordering for so when you make the wait over 45 minutes and cancel an order after they wait not ok think about if you were the customer at home waiting to feed her family putting the task to a third party obviously is not ok I will do it myself from now on because I cannot trust door dash.
Sincerely
A very very disappointed customer.
Jennifer
This is my first month. The ratings system is very unequal. After 39 trips, a perfect 5***** customer rating. My 40th trip dropped me down a whopping .22 of a point. That is a giant 4% drop, Giant because that’s 1/3 of the way down to 85% (4.25), life or death. Everyone says they “will” or “ALREADY DID” give a 5-star rating. After that big drop, ratings went up several times but only .01 point at a time. Therefore, that rating system has no parameters at all. If it does, drivers don’t know about it. Scientists and doctors could not make up their own laws of science, or there would be total chaos when researching medicine, and pharmaceuticals would be in total control. I thought DoorDash was trying to be TRANSPARENT ? After sending me congratulations yesterday after my 100th delivery, I had a perfect day today, nothing went wrong, I was quick, accurate, and polite with the 5 trips, and the rating, which went up from 4.84 to 4.88, then stayed there a few days, went down .04 of a point Saturday after ONE TRIP. Everyone was happy over the weekend and today, rating drops another .08 today ? That’s a GIANT .2 of a point ore ONE-THIRD DOWN towards doomsday or 4.25 star-rating (85%). By the way, My Acceptance Rate is 96%, Completion Rate 100% !!! There is no way scientific software is being used. Or it would not be so uneven, without equals weights of measurements when determining ratings. Human error must be involved. No driver I’ve met knows the value of ANY type of complaint or positive comment is worth. Negative ratings are very disproportionately worth more than positive ratings. Columbus, OH.
Doordash is so lame! Got two of my orders wrong once and one time dasher never showed up with the food I ordered for my kids. They refund you in doordash credits but after those experiences, I will never use doordash again! I do not recommend them to anyone! Customer service is a joke and so is the company as a whole. In my opinion…. F*^K DOORDASH!
I just spent over 3 hours trying to get my correct order thru Door Dash – they did credit me, with a Door Dash credit – but it is not worth the aggrevatio – never again
I worked for DD almost a year, I had good rating, always working. I was deactivated without cause. I picked up a order from Burger King. A larger order. With 2 large drinks. Their cup holder do not support their drinks. The drinks were falling out of the holder onto my seat, before I was headed to make the delivery, the drinks were staining my seats. I called the customer because I knew I could not carry the entire order plus drinks falling out of the carrier without dropping them inside a large complex to the 4th floor holding my phone, trying to open the door, pressing the elevator buttons, etc. I called the customer to ask for help, he started yelling at me. I decided to to it on my own, with the drinks falling out of the carrier spilling on me and my phone. After looking for the main entrance for 20 mins I finally ran into the customer. He proceeded to call me stupid and dumb. He said all you have to do is deliver an order and you can’t do that, he called me a ni**er too. He was yelling at me, in my face, he was abusive belligerent, vicious and would not listen to me at all. I was scared for my life. After he called me dumb and stupid for the 3 red time I dropped his food and ran. He call Door Dash complained about me. They deactivated my account. Who gets abused then gets fired??? Door dash did not call me to ask me my side of the story. I called them, sent an email statement. I kept hearing someone will get back to you. No one ever called me back. I got an email that the case was closed and final and any pay outstanding I would get. Oh yeah forgot this one… the customer said he was going to get me fired… so that means he was going to tell Door Dash anything lies because I could not deliver to his door. Door dash you are contributing to bad behavior from customers who abuse women. Shame on you. If any one knows an attorney please send a message through this platform
Was this ever resolved? I just signed up to be a dasher, and they wanted my social security number, driver license number . After I gave out that info , they sent me a text wanting my bank info. I am so upset I gave up my SS#, and DL# as it is, and to give up my bank info all online freaked me out. So I called them, and all I could talk to is someone in Guatemala who didn’t know how to answer my questions. I can’t even talk to someone from the U.S when this is a U.S. Business. It scared me. I thought it was a scam. Is it normal to give all your info online without even speaking to someone? And then when you do speak to someone, they’re from another country, and have no clue how to answer your questions?
Had wrote a long and thought out email including my experiences with the company which were very negative and when speaking to a CSR i get an even worst experience (almost getting hung up on actually) instead of wanting to hear me out they let me know they’re “taking care of it.” but of what? I’ve been taken advantage of a company that offers a service and cant commit to that service. To be told they’re “taking care of it” ?? How? Because when I sent that email I get the same csr (who told me they’d send to a corporate level) to reply back saying they “care” WHERE?? i cant even get what i requested both from the delivery side to the customer support aspect! POOR company values!
My car was hit by a dasher and I can not get ahold of anyone. I have talked to customer support 3 times who have told me they will have someone call me from the right department but no one ever does. The driver’s personal insurance won’t cover it because she was on the job. Door Dash operates with unethical business practices.
THIS COMPANY IS RIDICOLOUS. BEEN OVER 2 HOURS LATE ON TWO OF MY ORDERS IN A ROW, FOUGHT ME ON REFUNDING MY MONEY AND YOUR DRIVERS ARE RUDE!!!!!!!!!!!!!! I WILL BE POSTING THIS ANYWHERE AND EVERYONE I CAN TO LET PEOPLE KNOW NOT TO USE THIS DISGRACE OF A COMPANY .
I am a disabled Veteran who worked 12 hours on Memorial day. I was promised $12 an hour between 5-8 pm. When they figured my pay they gave me $26 instead of. !36. Where did you go to school. I also notice that you have hired many disrespectful kids and the merchants are complaining to me. But. When i use the app you never do anything. This is no way to run a busi9.
I was deactivated for no reason a day after I ask for my pay you never paid me… God is going to take care of you all that runs a business like that. I work my butt off the time I was working and you deactivate me after I complained about a missing payment. You send emails stating you can’t give a reason why you deactivated me but we all know why because I ask for what is owed to me. I am not going to call your company any names but I do want you to know I am a mother of a disable autistic little boy and a family that need this job to help her get out of a homeless shelter and back to her family where we have a stabile home. Thanks Door Dash you really don’t care how you mess with hard working people lives…..JUST DON’T CARE, JUST DESPITEFUL UNPROFESSIONAL COMPANY. I HAVE FILED A COMPLAINT WITH THE BBB, BLAST YOU ON FACE BOOK AND NOW WAITING ON TWO ATTORNEYS TO FILE A SUIT AND IF THAT DOES NOT WORK GOD WILL SURELY TAKE CARE OF YOU DESPITFUL PEOPLE….
Doordash is a scam ! Dont do it . What business you know doesn’t have a phone number or a fax number and doesn’t verify employment . I’ve had so many problems with them and I’ve been ignored , dont work for them !
I have so many complaints and problems with doordash as a dasher that I’ve emailed and called you all about and IM ALWAYS IGNORED and I have a problem with that ! You all give VERY poor customer service and need to be shut down because its sad that with all 4 of my complaints since I’ve started at doordash have gone underheard but Im going to keep taking it up the chain of command until Im heard because its RIDICULOUS !
Similar to many comments I’ve noticed here, I am a dasher who is having a great deal of trouble getting my first week of earned pay deposited. I have communicated via email with the local Door Dash office almost daily for approximately 3 weeks, even though they don’t always respond. Despite the fact that I have been paid for two subsequent weeks of dashing, the consistent response I am getting is that my direct deposit is not set up. I have provided all sorts of doXXXXentation as well as Door Dash screen shots in an attempt to demonstrate how outrageous this is. The most frustrating thing at this point is that I cannot even speak with a human or that human’s supervisor in an attempt to move this issue closer to resolution. Based on the number of complaints I see on this, it appears this is a well known/doXXXXented issues for your company, yet there is no established standard approach for resolution. I would greatly appreciate a response to my concern. Thank you
I have yet to receive my bonus for completing 50 deliveries within 30 days!! I have spoke with 5 different people on seperate occasions and have not gotten an answer!!! My mom also referred me and she has yet to see her bonus either! I am very frustrated because a I have been tossed around and not given an answer. Also how to you contact someone by telaphone other than when your on a delivery that is very frustrating!
I haven’t received 2weeks of pay. I have reached sent multiple emails and nothing has been resolved. I would like for someone to contact me.
I have not received my first week payment yet. It is no real good support. This is horrible I will never work with them again.
I am a dasher. I have emailed over 30 times. Called too and no one can help me. The company door dash is using, Stripe continues to not verify who I am. My name on drivers license and name on bank account match. I am trying to get help. No one knows nothing. Please corporate office help me.
Sylvia Carmona
714 856-XXXXX
This is Attorney; David Pettus, I must have your legal department contact me immediately regarding an auto/pedestrian collision between one of your dashers and my client. I can be reached by phone at 281-704-XXXXX or 281-257-XXXXX. It is URGENT that you call me today; otherwise I will file suit immediately.
David Pettus
To Whom It May Concern,
I’m a small business owner and if I ran my company like doordash does I’d have no customers. How many times have my orders arrived late? 50% of the time. A few times it hasn’t arrived at all. My issue is how your company handles these situations. Ignoring people or placing them on hold forever doesn’t fix anything. If you offer people refunds or doordash credits do IT!!!! I know this complaint won’t change anything but at least I didn’t stay quiet.
Something needs fixed. You owe my fiancé $400 which he has been being told for three weeks will be deposited into the account and it hasn’t. We have contacted our lawyer and also are in contact with abc 6 on your side. You can’t withhold money from someone it’s stealing !!! Something needs done now. This is ridiculous.
Did he ever get paid? DoorDash owes me $600 and I’m still waiting!
Why isn’t there a live person to talk to? I’ve been trying to get started with inspection and orientation.But i’ve been able to update my information or anything
my debit card has an unauthorized charge to Doordash – total at $200. I need this rectified. I never even heard of Doordash — but the REAL PROBLEM IS THERE IS NO WAY TO CONTACT YOU — YOU DON’T ANSWER EMAILS AND PHONE CALLS RESULT IN CIRCLES. I JUST FILED A COMPLAINT WITH THE CA ATTNY GENERAL AND AM NOW HEADED TO THE BETTER BUSINESS BUREAU TO DO THE SAME.
I am a dasher and I want my wife to be my driver only…we share the same email and for this reason the application was not excepted.??
Thanks,Edward
How do I get my 1099 as a driver in 2016.
Thanks….please respond ASAP
jo XXXXery
650.520.XXXXX
Hi there.
How do I get my 1099 – I was a driver in 2016.
Thank you.
I too am awaiting payment since Monday and have discontinued service until I am paid. Horrible way to conduct business; very disappointing. I have been a merchant for a few months and this has never happened but I hesitate to continue if I have to speak to serveral people who are powerless to do anything. Whenever it is difficult to find a phone number or e mail to a corporate office should be a cationary tell for any merchant.
I am dasher and my 1st pay was never deposited ($195.50) because of the wrong banking numbers.
since then, i have corrected that problem and i have received 2 direct deposits. Now i an still waiting for the 1st deposit of $196.50 for the time period of dec. 5 to dec 11, 2016. i have called customer support many times, and emailed door dash support with all requested information and still 1st no deposit yet. Please look into to this. I will keep sending these complaints till i get my money.
You people owe me $196 from December 1st to December 11th I am a door Dasher I was already paid $145 after the first payment never went through and then I was paid $258 just recently I’m going to keep sending these complaints and keep calling Dasher support until I get my money and then you won’t hear from me about this money that you guys owe me.
Did you ever get paid?
im having the same problem with not getting my first payment and the keep telling me theyve escalated it. i keep talking to people in foreign countries. i contacted stripe, the people who process the payment and they are all the way in Switzerland and they cant do anything until doordashes corporate team contacts them
wow im going thru the same thing this company is a joke.
we have had a data issue where my credit card was charged however online your website says it was declined. 3 times. (I have all doXXXXentation and screenshots to prove it.) I need to speak to someone in the USA in San Francisco, California. Please contact me 832-319-XXXXX ASAP. Mack.Morris at applusrtd.com I am going to tweet – retweet, facebook, and instagram this situation until someone acknowledges my money being willfully taken. I don’t care about all the millions you are making (kudos) however for the average hard working “AMERICAN” this is a spit in the face for $52.11.
I have emailed CEO: Tony Xu CFO: Stanley Tang COO: Andrew Munda on linkedin already. I work too hard for my money for the company not to even take immediate action.
Have been trying to submit a message regarding items missing from our order last night, Nov. 6,2016.
Side of soup missing from two entrees. I’m requesting a credit back to my account or a delivery today. I’m not real hopeful of hearing back from a real person after reading “customer complaints” on line regarding your customer service. I also spent a great deal of time on the computer just to find your location and phone number. What is that all about, I assume you want to keep this growing business growing. A response back would be nice.
Hola mi nombre es Mirna, quiero pedirles por favor me depositen mi SALARIO del 17 al 22 de diciembre, no he recibido mi pago, porque dicen que de debo actualiza mis datos del Banco, pero me parece ilogico, cuando ya me pagaron la ultima semana que acaba de pasar, hay un pendiente de 194 dolares que no me han pagado, pueden verificar. he llamado a soporte doordash y no me solucionan, Por favor espero que mi situacion sea tomado en cuenta, y me den una pronta solucion. Mi correo electronico es: