Chime is an online banking app that allows clients to save money through no fees and automatic savings. There are no brick and mortar branches. Unlike other online banking services, Chime gives direct deposit clients access to their funds one or two days before the funds hit the account. There are no credit cards, no overdraft fees, and zero fees for using any ATM.
Chime was founded in San Francisco, California, in 2013 by Chris Britt and Ryan King, who realized that most people, especially millennials, hate the major banking firms. Although the company is still new, it have already surpassed more than 1 million clients as of May 2018.
Chime had an outage on October 16th, 2019, the third such outage since July. This left customers unable to make purchases or use their debit card to access cash.
The corporate office for Chime is located in San Francisco, California. Chime is backed by The Bancorp Bank, whose physical address is listed below.
Chime is an online banking app that allows clients to save money through no fees and automatic savings. There are no brick and mortar branches. Unlike other online banking services, Chime gives direct deposit clients access to their funds one or two days before the funds hit the account. There are no credit cards, no overdraft fees, and zero fees for using any ATM.
Chime was founded in San Francisco, California, in 2013 by Chris Britt and Ryan King, who realized that most people, especially millennials, hate the major banking firms. Although the company is still new, it have already surpassed more than 1 million clients as of May 2018.
History
Chime had an outage on October 16th, 2019, the third such outage since July. This left customers unable to make purchases or use their debit card to access cash.
The corporate office for Chime is located in San Francisco, California. Chime is backed by The Bancorp Bank, whose physical address is listed below.
I made a dispute on January 9 for $6351 and they did not help me. I have evidence that they took money from my account and I didn’t help myself. I’m going to get a lawyer to help me
My account has been locked for over a WEEK now and I JUST got my financial aid for school which was a large amount, they are a joke and I am getting a lawyer.
They should be ASHAMED
I’M GOING TO LEAVE A COMMENT SO PEOPLE KNOW WHAT TYPE OF BANKING INSTITUTION CHIME IS. I HAVE BEEN TRYING TO GET A REFUND FOR MERCHANDISE I DIDN’T GET FROM A MERCHANT THAT STATED I RECEIVED MY PACKAGE BECAUSE IT SAYS DELIVERED EVEN THO I PROVED IT WASN’T. ALSO THEY REQUESTED ME TO SHOW THAT THEY WERE SHIPPED IN MULTIPLE PACKAGES. WHICH I DID BECAUSE IT WAS AND I DIDN’T RECEIVE 1 OF THE 2 PACKAGES. AS MY FINANCIAL INSTITUTION THEY SHOULD BE ON THE SIDE OF THE CUSTOMER (CLIENT) WHOSE MONEY THEY’RE TAKING AND MAKING MONEY OFF OF. THEY HAVE NOW BLOCKED ME FROM SENDING EMAILS SO THAT I CANNOT GET ASSISTANCE. THEY’RE NOT FOR THEIR CUSTOMERS ONLY OUR MONEY!!! I HAVE BEEN TRYING TO GET MY MONEY BACK FOR ALMOST A YEAR IN NOVEMBER. THIS HAS BEEN A TERRIBLE EXPERIENCE BECAUSE NOW THEY BLOCKED MY EMAIL SO I CANNOT CONTACT THEM. THERE IS ONLY 1 NUMBER TO REACH OUT TO THEM. I WANT TO SPEAK TO SOMEONE IN THE CORPORATE OFFICE ABOUT THIS SITUATION SO THIS CAN BE RESOLVED AND NOT IGNORED AS IT HAS BEEN BY EVERY PERSON I SPOKE TO VIA PHONE AND EMAIL.
Hi my name is Henry Polite on Oct 20th my vehicle was broken into and my wallet containing my chime credit builder card was stolen from me and wiped completely out I went thru all the procedures with chime dispute team I sent in police statements and video surveillance and hand written accounts of the events that took place and every time your investigation team denied my dispute even with the overwhelming evidence I provided I don’t make a lot of money and I have young kids who depend on the money I bring in to support them and I feel like chime doesn’t care to take my situation into consideration
Someone got into my account and changed it I was on the phone for 3 hours there telling me I am wrong that they have my email is being mine but when I try and log in it tells me my email and password don’t match which I ask chime I forgot my email and it gave me a total different email chime is telling me that I am wrong don’t get this card these people on the phone don’t know sh*t don’t do it
Hello my name is Gypsy and I am having the same problem and It seems like they only care about the merchants and not the consumers who bank with them. Can you please tell me if you got your money back and if so who did you contact for this is happen because it is at the point where I am going to stop banking with chime as well as telling others they do not care about us and nothing is getting done.
Chime has denied my request since December for $10,000 and i have sent my bank statements and it has still gotten denied! I’m about to get an attorney because this is crazy ! I’m contacting the ceo tomorrow
How did you get a hold of them I leep getting the the customer service agents and the supervisors are no better so I have been trying to call the corporate but it just gives me the agents again did you happen to find a way to get a hold of somebody higher up please help
Had 6,715.25 stolen from my account. Provided enormous amounts of evidence to support my claim including police report and statements from friends and family. I filed a complaint with every federal agency you possibly can and with the BBB. THIS HAPPENED IN FEBRUARY. STILL DENY MY CLAIM.
SEE YOU IN ARBITRATION CHIME
No surprise my first paycheck through chime was taken and they claim the sent it back to the company I work for. Bunch of thieves chime is.
Here for updates! In the same exact situation but even more money was stolen. Its been over 3 months and I am on the hunt for an attorney as well.
Chris Britt, since opening acct, every time spot me is down to change or couple bucks money there then not and no transaction. Round up hasn’t occurred, and inconvenienced by chime after international transaction off yet one taken off and I’m shut down and nothing heard. Just passing buck
After Reading all these comments it’s crazy I thought it was just me but I also had several charges made on my card and once I called the number I was told my money would be reimbursed but then the next day it was denied, the store that was using my card I called and talked with the manager and she let me know it was a very fast transaction, and clearly not me making the purchase, 55$ was used then right after they went to another store a vitamin shop and tried to make a 100$ purchase but I shut the card off. the manager of the number I called said I would have to file a police report because he thought it was me but in all this mess the store in question is 4 1/2 hrs away from me. I was told by a representative at the location in san Jose to make better choices and I should have locked my card from the beginning, and that’s so discerning because I thought my account / money was safe.
Omg, so I’m not the only one who has lost money on their time card I am owed $2,000 they have hacked into my time card more than once and they are denying my disputes as well who and how can we get our money back does anyone know?
Yes your right chime needs to be shut down I never had problems with theme until now I disputes my case twice this time makes three times because some one transfer money in there account for $577.00 and I didn’t authorized the transaction so they told I could do another dispute again I told theme no I need my money back I’m going to file complaint on chime is no damn good they are a joke
Somehow someone cloned my debit card an was used in a town 1.5 hours away from where I was at when two fraudulent charges appeared on my account. My debit card was never out of my possession and I provided video evidence of my whereabouts at the time of the transactions. I called to dispute them the moment I saw them show in my pending transactions. I also would’ve had to driven 178mph to get to my business from the time the second transaction occurred, I also provided a police report amongst other evidence to prove that I did not authorize these transactions nor did I give my card to anyone. They have no officially denied my dispute a fourth time. These charges occurred on June 16th abd they have yet to contact the merchant and have flat out done nothing to look into the issue.
Chime is a crooked bank and could careless about their customers. I will be reporting them to the BBB, Federal Trade Commission, The Attorney General of my state and I hope they get forced to shut down. From reading other comments on here it sounds like they’ve gotten pretty good at screwing people over. At least send a complimentary bottle of lube when someone signs up for an account.
I was in Puerto Rico climbing a mountain when suddenly the same exact thing happened in Fort Lauderdale, Florida. I have all proof of my location July 24, 2022 (when it happened), and they continuously claim “No error has occurred.” Just like you my card never left my possession. I will be doing the same.
Thank you for your post. I have decided to cut my losses and give up the quest to retrieve the money that was stolen from my account. I have luckily been able to move what was left of my money to another account. Chime can keep the $0.27 that I left in their possession. I hope those people choke on it. I have moved all of my deposits and turned off the cards. They’ll close it eventually. I don’t care.
As for Chime, I will never ever place another dime in their hands. They can’t be trusted. My personal opinion is that the very people who are making decisions regarding our disputes, are the same ones hacking our accounts and stealing our money. Why else would they refuse to return charges that we dispute and prove without a doubt to be at the very least suspicious? They have no intention of returning that money. It’s how they get paid. I also believe the “credit builder” account was made to make it even easier to get at our money. No PIN.
Goodbye Chime! I’ll be spreading the word far and wide as to what you are. Your playbook works both ways. You denied my dispute and refused to prove that I ever made these charges.
I say you are nothing but a fancy name hiding some very greedy thieves. Prove that you’re not! I will happily ignore your evidence and talk to every news station who cares to report my claims about you! You can be given a black eye and I’m just the woman to do it.
Chime is horrible
Went to an atm said card declined , no cash dispensed , account debited , disputed transaction, investigation closed with no explanation
From chime
Has anyone started a class action law-suit against them?
Yes they were sued in 2022 I believe!! 1.5 million!! And need to be sued again
This place is a joke. Been fighting with them all day. If anyone knows what I can do help me let me know.
I sent an email to Chime on June 23, 2022 at 52pm as follows:
Team,
I placed a transfer today for the balance of my Chime acct (moved from the savings to the checking and transferred out to my BAC acct.
With this:
1.) How do I close down acct in full?
2.) How do I get the residual interest that will occur from June 1st till it completely transfers out?
Thanks in advance, Brian
After sending that email (a few back and forth) – the mistakenly advise that all was settled and account be closed. Therefore, with this confirmation, I gave them the ok to close account. It turns out (though I followed-up 2 more times to ask “are they sure”?) it was not the case. My ACH bounced and my money was placed back into my Chime account and my account was blocked. After spending over an hour on the phone and some back and forth email with their fraud team, they were able to unblock my account so I can do the ACH transfer. I had to provide them with legal ID to “re-open” the account to do this since they close much sooner than they should have. With this, I then proceeded to ACH out my balance again. I waited a few days to ensure the ACH would “settle” this time and not rely on Chime. I then asked them to send my residual interest of having my money for the following time periods:
Interest should be, not including compounded daily interest:
$20, 667.66 for 13 days of June or $3.68 in interest at 0.50% APY.
$10,000 for 21 days of June= $2.87.
$2,500 for 28 days = $0.96 cents.
Total, of at least, $7.51 due in interest not including any residual compounding daily interest.
They refuse to provide me any interest as they stated that I had closed the account and I could not get this interest. Long and short – this bank had my money of the dollar amounts above for those amount of days and gave me no interest whatsoever as they, again, are stating I requested to close down the account. This is true AFTER Chime stated incorrectly that it was settled; it wasn’t. This is fraud!
HELLO MY NAME IS SHERRY RENAE JOHNSON I WOULD LIKE YO SHARE MY OPINION THIS IS MY OPINION I PAID SOMEONE USING MY CHIME CARD BUT SENT THE FUNDS TO SOMEONE OFF FACEBOOK MARKETPLACE I WAS SUPPOSED TO BE PURCHASING 2 USED PHONES I SENT 2 SEPARATE PAYMENT TO THE SELLER WELL AS SOON AS I MADE THE SECOND PAYMENT YO HER SHE GOES TO HER FACEBOOK ACCOUNT AND COMPLETELY DELETES THE ACCOUNT SO SUPPOSED TO BE ON HER WAY TO ME TO DELIVER THE 2 PHONES NEVER HEARD BACK FROM HER COULDNT FIND ANYTHING ABOUT HER SINCE HER FACEBOOK WAS DELETED I REPORTED IT AS SCAM TO CASH APP ARGUED WITH CASH APP FOR 8 DAYS THEN REPORRTED SCAM TO MY BANK CHIME WHICH IS ALL ABOUT HELPING THE DISABLED WHICH I AM DISABLED ARGUED WITH CHIME 10 DAYS I SUBMITTED ALL THE SCREENSHOT OF CASH APP AND MY CHATS PROOF THE LADY REQUESTED MONEY FROM ME SENT PROOF FROM CASH APP THAT THEY EMAILED ME PROVING CASH APP RETURNED MY MONEY BACK TO CHIME BANK THEY LIE EVEN THOUGH I HAVE PROOF OF EVERYTHING I MEAN I WROTE EVERYTHING AS IT WAS HAPPENING SHOWED CHIME THEY HAVE TYE NERVE TO DECINE THEIR LONG TIME CUSTOMER THATS DISABLED THAT MAKES 800 A MONTH AND THEY DENIED MY DISPUTE FOR $225 THAT THE MAJORITY OF MY MONTHLY CHECK WHEN THEY DENIED THE CLAIM THEY ARE ALLOWING THEIR CUSTOMER TO LOSE MONEY TO A SCAMMER THAT WERE SUPPOSED YO BE GUARANTEED TO GET OUR MONEY BACK THEY LET SCAMMERS TAKE THE DISABLED PEOPLE MONEY WELL NEVER AGAIN IM FILING OVER THIS SAY THEY’RE ABOUT THE CUSTOMER BUT THEY AIN’T ABOUT NOTHING BUT LETTING THEM GET SCREWED OVER AND CHIME BANK HAS A RUDE AWAKENING COMING BECAUSE I’M NOT ALLOWING IT IF HEADQUARTERS OF CHIME BANK WANTS TO GET INVOLVED THAT’S FINE THEY NEED TO CONTACT ME DIRECTLY 281-594-XXXX BUT I CAN GUARANTEE IF SOMETHING DOESN’T GET DONE TO GET MY MONEY BACK FROM SCAMMERS AS IN THIEVES AND YOU’RE ALLOWING YOUR DISABLED CLIENTS THAT’S BEEN WITH YOU FOR YEARS GET SCREWED AND ALLOW THEM TO TAKE OUR MONEY WHAT IS THAT REALLY SAY ABOUT YOUR COMPANY BUT SAYS YOU SHOULDN’T EVEN BE A COMPANY BECAUSE WHAT YOU’RE DOING IS ALLOWING THEM TO DO IT INSTEAD OF HELPING YOUR DISABLED CUSTOMERS GET THEIR MONEY RETURNED BACK TO THEM WHEN THEY SUBMIT ALL THE PROOF THAT YOU NEED AND Y’ALL STILL WANT ME TO SUBMIT PROOF EVEN AFTER YOU DENIED MY CLAIM WELL GUESS WHAT I’M NOT DOING IT WHAT YOU DID IS WRONG AND I’M PRESSING CHARGES I WILL DO WHATEVER IT IS THAT I HAVE TO DO TO GET MY MONEY BACK ALSO I WOULD LIKE TO FILE AGAINST A GUY NAMED JAKE WHO WAS SUPPOSED TO BE MY CUSTOMER REPRESENTATIVE THERE WAS ONE OTHER PERSON I GOT TO REMEMBER THEIR NAME BUT BASICALLY I WANT TO FILE AGAINST THE WHOLE COMPANY SOMEBODY NEEDS TO FIX THIS I WANT THIS MESSAGE TO GO TO HEADQUARTERS AND I’M TAKING THE NEXT STEP TO GET MY MONEY BACK Y’ALL AREN’T GETTING AWAY WITH TAKING MY MONEY THE 225 IS ALMOST MY HALF OF MY CHECK AND I’M BARELY MAKING IT AS IT IS WITHOUT Y’ALL TAKING MY MONEY
Lies ????
I went threw the same thing with Chime about my money. $1600 was taking from my account I sent chime the police report and everything else. And yet I still haven’t got my money back from them. And it’s been 3 months and chime have not gave me my money back . I believe they should be close down and everyone should sue them that’s going threw the same thing. But I also contacted the better business bureau and sent them everything I sent Chime and I’m starting a petition to have them closed. Until they can serve their customers the right way they don’t need to be in business and I will be getting in contact with the news
Currently on the phone fighting with them over fraudulant charges that they keep denying. THIS IS INSANE! They are going to open themselves wide open for a lawsuit
On Saturday 5/21 I received text notifications from CHIME asking if I attempted to use my debit card at a cafe in HOUSTON TX. I live in CA. I denied the transaction 3 times at which point I checked my account, by that time it had already been cleared out of all my funds. I was left with $5.10. I opened a dispute with CHIME and the next morning it was denied they claim to have evidence that I in fact made those charges. I asked to reopen the disputes, they told me I needed to provide “ more i formation” so I contacted all the merchants, got addresses (ship to addresses that were used), I filed a police report as they suggested and the next morning ( Monday 5/23) it was agin denied.
They do not want to refund my money. I will be obtaining legal counsel and filing complaints with the FDIC and BBB.
When I agreed to using the CHIME service, I was assured my money would be insured and safe and that is not the case.
SHAME ON CHIME.
I have fought for over 8 months now and still you keep denying. Y claim when I have given more then enough proof of fraud. $1500.00 is a lot of money to have stolen from you. I am now filing complaints with BBB FDIC Attorney General Federal Reserves Trade Commissions and Consumer Fraud.
They have stolen 5,009.75 from em have my kids and I living in the street
My account was hacked in the amount of $2002.00, and Chime will not give me a provisional credit or complete a correct disputeI would like to be in touch with CEO or anyone who can help give me a credit on my account. As a result of this I have received a demand letter to vacate my property (Eviction), and have no where to live. It appears that no on in your company cares (919) 292-XXXX, April Benson
Chime is fraud. My direct deposit in limbo and chime can only tell me to keep waiting. No answer and no contact information available.
Call the corporate office number in our listing
This is the most unprofessional company. I have ever dealt with. I received a return from a merchant on my account 3 times and my account has been locked for a week plus. I keep receiving the same emails which aren’t providing me any help. Customer service on the phone is no help. But this has me in a outrage based on the fact I can’t get access to my account to feed my child. This has been the worst situation and chime seems unable to provide me with assistance to fix this problem. This is just ridiculous. They want me to provide receipt for returns from 3 weeks ago which is insane why would I have receipts for things I returned weeks ago. They are also asking me to go the merchant which I can’t do if I can’t get gas money from my account to get there. I can’t believe how long I have been doing this is issue and it be unresolved.
This company is the absolute worst. Customer service is a joke, they don’t know they’re a** from their elbow. I’m filing a complaint with the BBB and CFPB and I suggest anyone else having an issue with them do the same. It’s ridiculous how they continue to treat, and get away with treating customers like this.
Hello I’m dealing with the same thing about my account they close my account an still have my money an I have a child an bills need to be paid
Yea this company is the worst I’m bout to sun chime today I been hacked and I been trying to get my money ever since March 17th 2022 they employees is the absolute worst they don’t fuckin understand English I don’t recommend nobody to use chime nobody.
Janique Keyes
I’m dealing with the exact same thing. I woke up to an alert on my account saying my card was declined. I logged in and seen there was online purchases made for Lowes which I did not make. I went back and forth with Chime Support on the phone and emails. Safe to say I’m pretty much screwed out of my money. My balance is $0. I couldn’t file a dispute because the charges were “pending” which I don’t understand how Chime could not stop payment. Their response was “we are not a bank.” After they let the scammers purchase go through now I can file a dispute. They sent an email saying they’ll make their decision by August 3. I wish I would have read the reviews before I signed up with this joke of a bank.
This bank is the worst my money was taken out of my account they took less than a day to decided that there was no issue and I was denied my funds. There is no protection with this bank they do not care about the customer. They give automated answers and the representatives never know anything. I am reporting this company and closing my account. I will be suing.
They stole my money an blocked my account after I loaded with cash with the same I’d then told me they couldn’t pick up my money due too my account being locked after 15 minutes I was told today at three account information after the call broke up then ANN TOLD ME I WILL MAKE SURE YOYR ACCOUNT IS FIXED ITS BEEN THREE DAYS IVE CALLED THE POLICE THE BBB AN NOW THE NEWS HONESTLY IM SHOCKED AN
Hello there I’m dealing with the same thing they have my money an want release it to me at all so I file a complaint with BBB an trying to file a lawsuit to I worked hard for my money an they not trying to give are money to us
Right I’m going thru the same thing I filed a claim earlier and they denied giving me my money back because I lost my phone with my card & Etc inside it and now I’m jus f-ed Outta 700$ ????????????????????????????????
I have been waiting and asking for help with my account since 1-7-2022. I’ve had multiple issues and I thought that it was finally resolved yesterday. I still have not been able to access my account. I received the automated response to the email I sent with the information requested. But nothing has been done to proceed.
Shauna
New Email :
Last 4 of social :
DOB : 8/25/19XX
Address on the account :
XXXX College Hills Blvd. Suite XXX
San Angelo, TX 76904
I was assured last night that this would be expedited so that I could access my money. Your company has control of my money and as you can see in the notes on my account, I’ve had everything I own stolen. I spent 6 months in jail and was released on 1-6-2022. Upon arriving at my house I discovered that it has been completely destroyed and my belongings were gone. I have no other place to live, which is why it is a critical situation and need for access to my account. I was told 5 days ago that your company policy/procedure was to wait 24-48 hours. Again last night I was told the same thing, however I was also told that due to the situation not being handled properly by your company that the necessary changes to the account would be updated and I would have access this morning.
I’m not sure what else your member services department is going to come up with for another excuse as to why it has taken so long to update information. I’m a 45 year old woman with medical issues as well as some mental illness. As of 5 days ago, I have been homeless, on the streets which is not beneficial to my health. I’m unable to eat and sleep while your company has made me jump through hoops to regain control of my account. As a result, I am experiencing the symptoms of a stroke or heart attack. The person/people that stole from me have used my money the whole time I was in jail. Why does your security policies not apply to them?? I’ve given my ID verification 3 or 4 times and each time I’m told to wait another 24-48 hours.
I have been left no choice but to file a legal complaint with Better Business Bureau, your corporate office, as well as going to the media. This will be more negative publicity for Chime Bank. All because of your inability to treat a customer of 5 years with compassion, understanding, and allowing me to be able to use my hard earned money even though I have complied with everything asked of me to the best of my current abilities.
How would you feel if your sister, mother, or daughter were in a similar situation??
Have a good day
Chime
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To add additional comments, reply to this email.
©2021 Chime. All rights reserved.
PO Box 417, San Francisco, CA 94104
Banking services provided by The Bancorp Bank or Stride Bank, N.A., Members FDIC. The Chime Visa® Debit Card is issued by The Bancorp Bank or Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted. Please see back of your Card for its issuing bank.
This email was sent to you because you have a Chime account.
Your privacy is important to us. Chime will never ask you to share sensitive, personal information such as your PIN, your full social security number, or Chime login information over the phone, through text, or on social media. See our online guide to learn more about protecting your personal information.
[3MKOP2-YKQ0]
Hello I’m in the same thing why did you guys close my account an I can’t get my money from my account this is so crazy that I can’t get my money I need someone to get I touch with me about my money
Chime is not the bank you wanna bank with, they don’t care about there customers at all. Someone went into my took money out and I turned my card and made claim and it was denied. This bank doesn’t give a damn about its customers. I will be getting my lawyer involved because they turned a blind eye to my claim. They don’t care because it’s not their money. Chime is a joke and I’m
Pissed that they don’t treat their customers right. I will keep letting people know to not to go with this company. Because it’s a joke and they don’t care about their customers. This company doesn’t stand up for its customers if someone get into you’re account don’t look for Chime to help. Because they won’t! It’s really not a good bank. I’m glad I see how they handle business.
I accidentally logged out of my account from my own phone and when I tried to log back in i was locked out of my own account. I have never logged in from a different device. I called customer service and this fools wants me to send them photo of my driver license front and back, a picture of me holding my id with a written note of today’s date with my social security number. Wtf are they thinking. If u ask me they are trying to extort me for my own money. How is logging out and logging back in from the same phone my account is on deemed suspicious activity. When I inquired about what happened they could not give me an answer. It’s a stupid system they got going. I will never do business with chime. I had two direct deposit going in with chime. Thanks to cashapp I am transferring my direct deposit to them. Never chime with chime again.
Has anyone ever had issues where they called customer service and the agent could not pull the account up using one of the last 5 settled transactions? Chime bank is a joke. I have been with them for a few years and have not had issues until recently. Someone hacked my account on Sunday and since then I have been on the phone with chime probably 30+ times. My account was recently “suspended” and when I call them the agents are unable to pull my account up no matter what transactions I give to them. Has anyone experienced this issue? I have no idea what is going on with my account and I am freaking out.
I agree, their customer service, or lack thereof is awful!!! I had an account opened with my information but they won’t help me shut it down. And you can’t speak to anyone.
THey stolele an Extra $145 out of my account on the on November 26 and And I’m brand new to the bank and they keep telling me different lives over and over so I am going to call corporate because I don’t have an extra $45 to be given to anybody so they keep giving me the runaround does anybody know any useful numbers that I can call because it seems like the same person he’s picking up first customer service and for supervision.
Yes I have an I’m filing a complaint against them you not going to hold my money that I work hard for
I am absolutely upset at the whole company. The people at the help number don’t care about helping you. All they do is yell over you and refuse to listen. This company has been nothing but problems since I started. But recently the company STOLE money from me and blamed me for doing it..
Hi Kristina,
I totally agree with you. I have an issue going on with them now. Like u said, the people at the help number don’t care about helping you let along the DISPUTE DEPT. All they do is either talk over you and refuse to listen, or tell you something that isn’t true at all so I do understand that. I’m trying to get my money back.
How long did it take you to get your money back from them
DON’T EVER DO ANY BUSINESS WITH THESE IDIOTS!!! THE INVESTIGATION, DISPUTES, MEMBER TEAMS ARE TOTALLY INCOMPETENT AND LAZY ASF!!!! STEER AWAY FROM CHIME BECAUSE REFUSE TO ASSIST ANYONE BUT THE MERCHANT AND SCREW THEIR CUSTOMERS???
THANKS FOR NOTHING IDIOTS!!!
Same Im reporting Chime to the better business bureau.
Same here i just reported them and reached out to the ceo and im in contact with my lawyer
How did you get in touch with the CEO and how did you report your issues to your lawyer I am having some serious issues like 150 $160 has been taken out of my account and nobody can tell me why still not being put back in the supervisors are a joke they told me there’s no one higher than a supervisor that I can speak to
Chime took $100 sent to me after suggesting I open account with a different number other than mines because my number was used prior. I opened account and sure enough my first payment went to someone else. I was found in fought even though I proved my number was absolutely mines. To change my number took so many emails I became frustrated being ask to send what I previously sent. So I called and the representative said ‘oh I see it’. I felt degraded dealing with their reps plus treated unfairly and when I ask to speak with someone over the supervisor they said they basically don’t have any nor information to contact anyone. So basically if your not happy with how they treat you. Who cares? I just wanted to be treated fairly and listened to properly without feeling brushed off or feeling like I’m wasting someone’s time. I’m a independent business owner and I don’t want my money given away and basically your money is not insured so please be careful and watch every step while dealing with Chime. I literally gave up trying to get my refund and hoping my number updates 50 emails and 10 phone calls later. I just wanted someone to look through the emails I had to send to see was I treated unfairly. I felt violated and very mistreated. Hoping for better communication will update at a later time.
Look this man Chris Britt network id 14 billion and you know why he’s a f-ing fraud he’s compton took 27k from me close my account for not reason then told me my funds will not be returned lol that’s pimpinn stealing at the highest level but imma pay somebody a visit
Chime debited my account for 340.00 for no reason, I have talked to countless reps, an they’ve escalated my account and I still three weeks later a bunch of escalation still haven’t got answer or my money. This bank is absolute trash. I will be filling a official complaint.
i thought they have already gone out business inside the USA even the check issued to me for refund of balance took 60days and then it was rejected by bank as stride/chime NSF/closed acct
Who do you file this official complaint with. I would like to join you in this .
Trust me I understand. I’m going through a Dispute with them now for $160.41 from someone out in Stockton, California. When I reside in Michigan. I made the call to The Apple Company. But did Chime do that Investigation for me? Did they call The Apple company from my Dispute? No, No they didn’t. But I did. I did as a customer from Chime banking. Not them! I did. Now i hope all this is resolved. Now i don’t trust my $$$ being in their Bank. Chime is doing a Sh**ty Job protecting my money!!
I’m contacting my congressman, writing a letter about this so called banking.
Same. I believe their roots are selling it information. My email got changed the times and money stolen from my account. They wanted my to send in all this info to identify who I was but the hackers did none of this. Im reporting to better business bureau and selling an attorney for pain and suffering.
Chime “Bank” is absolutely the most horrendous financial institution out there. First of all, they outsource ALL of their Customer “Service” agents to some 3rd World country to save a few bucks, and you can barely understand anyone. I submitted a fraud claim regarding 63 transactions that occurred in The U.K. (I live in The U.S.A.), almost $850 in fraudulent transactions, they said a provisional credit would be applied within 10 business days if the claim wasn’t finalized by then.
They never did.
I had to call them back to figure out what the hell was going on, they “escalated” the claim and told me to wait another 3 business days to get the provisional credit, meaning someone LITERALLY wasn’t doing their job. 3 business days later, they denied my claim and said it was closed, however the individual transactions say “Still working on it” with a Closed claim status via the Chime App. Oh, also, they want you, the customer, to print out and fill out by hand all the transactions and charges being disputed/submitted as fraudulent. What the hell year are we in, 1993?
I tried to get a hold of the claims dept, and got transferred about 3 times until I finally got a Customer Service “Manager,” she was EXTREMELY rude and kept talking over me and cutting me off, never gave me an answer to my question of “If the provisional credit was supposed to be issued within 10 business days, then why was it never issued?” I even asked her to put me on hold and go talk to someone in the claims dept, because apparently they literally don’t have phones in that dept (at least, that’s what she told me) and no communication is available via telephone between customer or employees to the claims dept.
What an absolute joke of a “bank,” STAY AWAY! I’m filing a police report and possibly contacting a local news station to shed some light on these scamming pieces of s**t
please do as now there is no way to talk to anyone not even in another country. I tried to call and they now want you to email them. They really are not a bank at all. They are just a financial technology company and all my research tells me the same thing.
Wow I don’t want to read anymore comments .. I see I will not get my money back … I asked if I would be covered if I purchased a motor off of market place … I was told I would be .. so I placed my order … 2 months goes by no motor … I send screen shots of proof of guy scamming me and even chime saying I would be covered … and I still got denied for my money to be retuned … the seller also changed there phone number and the address that was on file was not a real address… All the proof don’t matter … I will be taking all my money else where
I’m so upset. I’ve been with chime for so long. For no reason they closed my account. Customer service is awful. Same automated message over and over. Never answer questions just give you a bunch of BS. Rude. Terrible business. I’m getting legal help. They did this at worst possible time! They created debt for me. All payments got kicked back. Ignore my disputes. How I supposed to live with no money? They take there time. I don’t get paid for two weeks. Insensitive.
Dear Shannon, i hope you atleast got your money back, had my account closed going in 2 month now and was just advised by bank of america the check issued for my refund was written on a closed account, and the FDIC told me that this bank and Stride/chime are not FDIC ins. people will start panic any moment now. so sad
Did you ever get your money because I’m going to the same problem with him right now chime is a bullsh*t a** company and I’m getting nowhere trying to get through the corporate bull crap please respond
I’m extremely pissed off! My account closed due to savings account problems at the end of April. I requested for my check to be sent to my address on May 16. I’ve been regularly checking in on my check and everything was fine until a member told me i had to provide proof AGAIN to get my check sent to said address! At that time it was June 4, i was told on June 6th that they canceled and resent my check without my consent!! Why would you do something so dumb if it takes up to 20 days??? & I’ve been persistent with emails of how urgent i needed that check. Now it’s June 16 as of today and it’s STILL NOT PROCESSED AND I STILL DONT HAVE A TRACKING NUMBER!! I have to pay rent on June 24th and it makes no fckn sense that we’re in a pandemic and chime is this unprofessional! I’ve asked to speak to corporate many times and is gettin ignored or they send me to somebody else! I never talk to the same person! It’s annoying and I’m PISSED
I read all the comments and there seems to a Chime theme….INCOMPETENT and THIEVES.
I am having the same problems reported here. Chime owes me $1210.00 due to incomplete ACH transfer and they will not thoroughly research the matter.
I am prepared to escalate this to every government agency and state attorney’s office. This is no isolated situation – its a common problem as I read these posts.
Chime seems to have an internal embezzling situation happening and incompetence is getting in the way of effective check and balances.
It’s a Ponzi scheme. They are not an FDIC insured bank. They are thieves and liars.
I just just disputed $140.61 through Chime. My card has been Fraudulently used by someone from Stockton, California. When I reside in Michigan. Chime has that transaction pending. Which should be incorrect. I made the phone call to Apple.com and spoke to Candice about this fraudulently transaction. Apple is now aware. That purchase was made in California and delivery was stopped. Red flagged. However “Chime” did not make an effort to contact The Apple company. I made the call because all I wanted was my Refund back of $140.61
Chime couldn’t make any attempt to resolve this Dispute. I was pi**ed. Then finding out from Alberto from Texas doesn’t work in the Corporate office when he just works at a Call Center for Disputes.
Well imagine that. My card was fraudulently used out in Stockton, California while I reside here in Michigan.
But the Corporate Office is in California. Imagine That!!
Now I’m pi**ed!!
Chime is a bullsh*t company stole all my money I sent proof of what they ask for they ignored all my emails and blocked my number run away !
Yes I had the unfortunate experience of dealing with Chimes Dispute section all the miss information I received from them I could not believe all the different answers I received, My account was compromised back in February I took out a withdrawal from a local ATM less than a hour later 120 miles away 2 more withdrawals were made cleaning out my account I instantly called Chime they said they could do nothing till they have cleared well they cleared I contacted Chime and filled out the paperwork and sent it back, well guess what DENIED 580.00 gone I contacted Chime again they told me that I need to wait till I receive the paperwork in the mail FIRST LIE never received anything called again then they said it had only been 9 days if I didn’t receive it after the weekend call back, still nothing, my job keeps me very busy sometimes late at night I get off hard to make phone calls. Got in contact with them again they said that they said no such thing that it would be in the mail it would be in email so I looked nothing I called again they tell me they need to send it again, finally received it called to find out how i escalate it and they tell me it was closed SECOND LIE I asked the first time if they closed it and they said they would not close it. So I am out 580.00 and I even gave them the name and address of the ATM it was taken out at so they could get the tapes so they could prosecute the real crooks but no they would rather steal it from me, they are insured for it I am not I lost my car because of Chime I am still fighting but I also filed a complaint with the FDIC and I hope they get to pay fines but I doubt it the rich getting away with anything they want.
I spoke to a representative informed them i didn’t authorize my number to be changed. Two minutes later called them back to notify them my email was trying to be changed. While speaking with the representative my account was been withdrawal from. Spoke to a supervisor to deactivate the account so the rest of the money would be secure. 5 days later still not reactivated to withdrawal the remaining of my money. The company is a fraud. 3,000.00 I’m out of
File with the OCC. As, well as the FTC. And add a third copy for the AG of I assume California. Tired as well I am pursuing a second avenue. I was taken not once not twice Three times and, will be the last B Of A stepped in as part of the money was transfered from B of A to make it possible for the person’ who have no respect, no code and, would probably debrief in the squad vehicle on the way to the bail bondsman. We work hard, for what we get to have it stolen by crooks! I had to beg them for an extra level of security on every purchase. I hope all turns out good for you on that issue.
I have been trying to get my bank fees refunded for the past couple months and they keep going back and forth with what they need and when they need it and all that and I don’t have record of the time that I used that ATM but with the pandemic going on I think it is only fair that when I had to use an ATM that what’s close by I get refunded for the fee that I was charged but anyway this is their response to me trying to get my fees back
Hi Tanya,
Thanks for reaching out to Chime Member Services. My name’s Syd, and I hope this email finds you well and wishing that you are enjoying your day so far, I’m sorry that you are having difficulty with this situation. To help assist with this, please confirm the time, date, and dollar amount of the withdrawal in question. I will happily investigate these charges for you.
Please let me know if I can assist you with anything else.
Thanks,
Syd | Chime Member Services
Syd
I’i have been waiting 5 days for Chime to deactivate my account. I made atm purchases using my PIN number and Chime decided that was potential fraud. You gods have all the necessary info but I’m starving and can’t buy food or gas.
I haven’t even been able to open a account and they froze me out. I put money in the account but I can’t get to it to get it out. I think Chime is a rip off . But that is just me.
Trust me I understand. I’m going through a Dispute with them now for $160.41 from someone out in Stockton, California. When I reside in Michigan. I made the call to The Apple Company. But did Chime do that Investigation for me? Did they call The Apple company from my Dispute? No, No they didn’t. But I did. I did as a customer from Chime banking. Not them! I did. Now i hope all this is resolved. Now i don’t trust my $$$ being in their Bank. Chime is doing a Sh**ty Job protecting my money!!
I’m contacting my congressman, writing a letter about this so called banking.
i have worest problem with chime, they write bad check on account refund to close acct, not counting that it has been 60 days now, not counting the my claim for unpaid funds. this i use to think was a good idea but not insured, and a customer support with no training and no class always complaining reason for delays are computer problems and covid 19 not there problem?????
The stimulus funds were sent to banks on Friday, March 12th and Chime posted many on Friday, Saturday, and a few early Sunday. That was until The IRS wanted funds to post on Wednesday, March 17th. All banks are posting today, except Chime, Cash App, WMN, and other Bancorp and Meta Bank prepaid cardholders Social Security, SSI, and other Social Security paid individuals are in the batch posting, especially if they have the previous stimulus checks as well. The Treasury Secretary, The Federal Reserve Ceo, and NACHA have said it as well. Very few on social security have posted unless they filed taxes for dependents or rebate credits for the previous stimulus not received. Chime is closing accounts after receipt of funds in some accounts, and requesting verification from people that have received before and are on social security. My mother has died and im about to lose the car and place to live, especially because her death was related to conditions in my home. she was in hospice and i live in The Mayors rented property. THE OIG is involved because of medicafe fraud, hospice fraud, and law enforcement retaliation, so post the funds before i file another suit from a tent in the woods.
WE NEED A VOICE AND IM NOW ALL OF YOURS VOICE THIS IS WRONG!
Chime isn’t he most unprofessional bank I’ve ever encountered! This bank has down right STOLE thousands of dollars of my money and I’ve been going back and forth with them for 9 month with duplicate charges that were dome. Now Chime despite members and managers are nothing more but liars and thieves! They have stole so much money from me and demy all disputes based solely on opinions! I have gave them real evidence proving that I did my make these charges and reject the facts. I have opened a dispute a 10:30pm at night and when I woke up the next morning it’s resolved closed and denied! REALLY. HOW CAN YOU INVESTATE IN LESS THAN 12 hours! This bank has made me a victim of their own mistakes and has failed in protection of my money instead totally betrayed me and stole it! They have told lies muniplatared actual evidence in order to make it my fault that stole my money! I’ve made my case with facts and the reject the facts and state their theory is the facts and there’s nothing they will do or I can do! I have been treated like a low.life piece of crap that has caused me a great deal of suffering and has total STOPPED me from being a first time home owner, this is unethical immoral unprofessional and down right illegal for the agentts and managers working for chime to be allowed to talk at a human being and tell them hey oh well what we say is true and your evidence we can reject if We chose and there is a thing you can do! I was hung up on by a manager 2 times 2 days in a row because I called him out for lying and stating lies and putting words in my mouth that in didn’t say they all have refused to help me and no one at chime support give a crap what they have done to me emotional and physically they need to be terminated for such bad actions of unethical behavior! Worst experience in my life with a bank.bit I will not give up they made me a victim but I’m.fighting back cause I didn’t authorize those charges and I’m not stopping until my voice is heard and my money returned! I’m no longer your victim Chime I’m now everyone’s voice of fraudulent activity and theft that you have committed against good people!!
Yea they denied my dispute in less then 24 hours and then told me I have to wait 10 business days for them to send me the investigation report
I’m calling the news and everything else until I get what is owed to me
I sent this to Chris Britt , the CEO concerning my issue and let me tell you I agree with the all the negatives on this Chime Bank , the foreign reps are very unprofessional to the extreme and now they have all my personal info and still CANT EVEN DO A SIMPLE TASK LIKE UPDATE MY NUMBER TO MY ACCOUNT ! THE FOLLOWING IS WHAT I POSTED ::@chrisrbritt Please get a hold to your customer service workers , they love to ask for personal info and once we email them ALL our personal identity, they STILL DONT resolve the was minor issues at hand , like in my situation , all I needed was to UPDATE MY NUMBER TO ACCESS THE APP , SINCE WE CANT DO NORMAL THINGS LIKE CONFIRM THROUGH EMAIL OR PHONE !!! CHIME CUSTOMER SERVICE IS THE WORSE BY FAR AND I HAVR POSTED A COMPLAINT TO BBB !
I am afraid after reading all of these comments that Chime is also trying to steal my money. They randomly suspended my account which has thousands of dollars in it and will not unlock it or give me my money back. It has been over a month now. Support will not even reply to my 50 emails. Members will not help me over the phone. I need someone from chime to contact me at taryn.dactyl75@ gmail.com on this matter. Now I am very very nervous.
Call the corporate office number in our listing
Whats the corporate number
It’s in our listing
I am having the same problem I been suspended from account and just today I get an email telling me my account is close and I have no access to my money there are thousands of dollars in my account I need the corporate number asap
The corporate number is in our listing
No that is chimes number not Corporate
Since Chime doesn’t want to talk to anyone, use the corporate office number for their parent company, Bancorp. I did find a fax number for Chime.
Hey that’s great if you want the corporate run around.
We should start a YouTube channel to tell the public and warn people about this company AND WARN THEM!!!
THE ONLY WAY THEY LISTEN IS TO TAKE THEIR MONEY AWAY AND MAKE THEM POOR AND OUT OF BUSINESS.
SAME ISSUE!! The most INCOMPETENT Staff I’ve encountered in YEARS. Someone from their office responded below and told you to call – YEAH RIGHT, so you can talk to more people that don’t understand ENGLISH fully and REFUSE to transfer you. I’m so sorry you are encountering this. My amount attempting to be refunded is low compared to yours. I wish you luck.
Im so hurt they took mu money yday in noone will help me to figure out how to get my money bavjk 1700.00 just GONe
Thank you chime. Denied to use my card all day. My children were at a daycare provider so I go to interviews.
Now I owe the provider $250 in late fees and couldn’t even get to them being it takes money for gas. Now add another $200 on.
I’m seeking legal counsel. My daughter has epilepsy and if she runs out of meds due to your “upgrade” which is just declining charges, you will be held responsible for her death.
Now are you listening chime?????
I’m going through hard times too trying to beet cancer now I don’t have no gas to get to doctors.so ya chime I will be at a lowoffice money morning.
Warning people Cheaters. You probably working fir this scam bank !
I’ve been with Chime for a little over 2 years. Here recently my card was charged for $458.00 by a hotel that I’ve never even been to nor do I know the location. So I immediately notified chime that these were not approved charges. Literally 1 day later I get a message from chime saying nothing was wrong and my money would not be placed back in my acct so I requested documentation that they obtained from said hotel. So all because the hotel said I was there and booked 2 rooms for the SAME dates that I automatically was there even though I wasn’t! I went back and forth with chime even sending screenshots of my Google location for said dates and I still have been fighting with them!
2 days after all this crap happened I get another email from chime saying my account was picked for a random audit and that all my funds where on hold until further notice. Well goodbye Christmas for my kids because chime the POS bank they are have taken about a 1000 bucks from me and suspended my account!!!
I definitely think a class action suit is in order. I started receiving emails from them that I had opened an account, but I never did. I received another saying they sent deposit verifications to my account. I don’t know if someone fraudulently opened it in my name or if this company is trying to obtain my information. I’ve been trying to reach a person for four days now – I finally got a message from support saying they needed a copy of my government ID and social security number. No way am I sending that when I’ve never opened an account with them. I just filed a report with the FTC, not sure what else to do at this point. There has been no money taken from my accounts, I’m keeping a close watch, but this is still a major concern.
Chime stole my money. Took my paycheck. How can I help
Chime stole my money. They closed my account with thousands of dollars in it before Thanksgiving and I haven’t received the promised check from them. What can I do?
On May 12,2021 at 2:50 pm I got an alert that I did an ATM withdrawal and then right after a transaction was declined in Mexico city but I was at work in CA and I had my card on me. I contacted chime and was told I had to wait till the transaction posted I immediately changed my PIN and my password on the app.i called and they said that a dispute will be open 2 days later I got the email that the dispute was closed and denied my money gone I immediately transfer all my money into my other bank and deleted my information. I made a police report filed a complaint and reported them to the BBB. I called them today and told they need to to properly investigate because there is no way I did that transaction because the transaction that they denied was in Mexico City and I was at work in California with my card on me so how does that make any sense
My account was compromised at around 7:14 am as $400.00 vanished before my eyes as I was going over my account online. I immediately contacted chime support and informed them that my account was compromised as someone transferred the money from my account to another. I informed customer service to closed the account and give me new account. The representative said they could not do this. Needless to say the returned the money back to my account and the money again was transferred to the same person, and two other persons had transferred money out of my account as well. They changed the password to my online account and I was never able to access it again. Member services should have simply closed the account and issued me a new one. After disputes and police reports filed and I closed the account myself, they said they would send me a check for my 400.00 instead I got an email later telling they concluded their investigation and saw no error on their end and said they would not be returning me my $400.00. This is by far the most despicable conduct from a banking institution who says they care about their customers they basically robed me of my SSN money did not care I had bills to pay and on a fixed income. Any other bank would have closed the bank account once I told them my personal information and banking information was compromised not put the money back in the same account for thieves to do it again. Chime needs to return my money back to me, as this robbery no different than the low lives who transferred money out of my account illegally. Chime conducted its just like a common thief and their customer services reps or whatever they are called were incompetent and experienced and lie, when they do not know something. Lies Lies Lies and they cannot speak proper English WTF! Chime I want my money returned to me by check in the mail. Or I will be filling a civil action against you the grave emotional distress that has been inflicted upon me. If there are any other customers who have suffered from the poor services and robbed of their money contact me at este.guerrero@ yahoo.com and may be we can get a class action suit against Chime Banking.
I had the same thing happen.they closed my account at 738 at night.a week before Christmas.my paycheck direct deposited into my account the next morning. But my checking account was closed. But they haven’t returned my calls or money. It was over 2000 dallors
My mother died December 23 she had a chime account and someone stole her phone changed her information and stole her money and I contacted chime and told them they didn’t stop the transaction and they tell me no error occurred and I have sent them the paperwork 3 different times and they never sent the information for the reason they didn’t find errors in the transaction I need help
FTC IS ALL I CAN SAY AND LAWSUIT. JUST SAD AND USELESS.
OOctober 21, 2020; I was notified via email that my account was closed on today due to failing to follow policies in section 9 of chime cancellation book. I tried to log in and could not, I was horrified! I’m currently staying in a hotel on vacation with my younger kids and no access to any money to eat or travel back home! I called the support number, rep said I have no details why your account was closed you have to email support because they can give you more details! I emailed support with a copy of my ID as the rep said to do, and they sent me back an email referencing section 9 and told me i would not receive my money that was in my account, the money will go back to originators if possible! I emailed several times asking why was my account closed still getting a response of section 9! On one of my emails it stated that Bancorp is the issuer and my account was flagged for closure. I called Bancorp to see if I could get information from them and they put in an investigation to get me details! I would like to know exactly why my account was closed without prior notification or anything? I want to know when my money will be returned to me? I want to know how a company just closes your bank account where you have your payroll check directly deposited every two weeks faithfully, my veterans disability benefits directly deposited every month and my state benefits as well? All of my finances go to my bank account and with COVID-19 going on I need every dime I have and now $600 just gone!! What type of company would do this to someone? I have been with chime almost 3 years never had a problem with any deposits or anything! How do you not let someone get their money out of their account before you close it for no real reason! I’m in a hotel and now have no idea if chime is going to allow the transaction to go through or not when I check out in a couple days!!! I’m freaking out because there is absolutely no reason whatsoever why my account should be closed! I even asked what do I need to do to get it back open, and they emailed me saying reference section 9!!! That’s not an answer!!! I need clarity and understanding and my money!!!
The same thing is happening to me right now October 24th 2020
Lawsuit
Have you put one in ? I would do a class action suit . I’m having sever problems getting 1790.33 back from my account that was hacked into .
On October 21, 2020; I was notified via email that my account was closed on today due to failing to follow policies in section 9 of chime cancellation book. I tried to log in and could not, I was horrified! I’m currently staying in a hotel on vacation with my younger kids and no access to any money to eat or travel back home! I called the support number, rep said I have no details why your account was closed you have to email support because they can give you more details! I emailed support with a copy of my ID as the rep said to do, and they sent me back an email referencing section 9 and told me i would not receive my money that was in my account, the money will go back to originators if possible! I emailed several times asking why was my account closed still getting a response of section 9! On one of my emails it stated that Bancorp is the issuer and my account was flagged for closure. I called Bancorp to see if I could get information from them and they put in an investigation to get me details! I would like to know exactly why my account was closed without prior notification or anything? I want to know when my money will be returned to me? I want to know how a company just closes your bank account where you have your payroll check directly deposited every two weeks faithfully, my veterans disability benefits directly deposited every month and my state benefits as well? All of my finances go to my bank account and with COVID-19 going on I need every dime I have and now $600 just gone!! What type of company would do this to someone? I have been with chime almost 3 years never had a problem with any deposits or anything! How do you not let someone get their money out of their account before you close it for no real reason! I’m in a hotel and now have no idea if chime is going to allow the transaction to go through or not when I check out in a couple days!!! I’m freaking out because there is absolutely no reason whatsoever why my account should be closed! I even asked what do I need to do to get it back open, and they emailed me saying reference section 9!!! That’s not an answer!!! I need clarity and understanding and my money!!!
Same thing happen to me. They stole over $10,000 from me
I have a claim dispute and they denied it because they couldn’t contact the merchant. If I could contact the merchant don’t you think I would’ve gotten my money from them? I even filed a complaint with BBB. So I’m not lying about not receiving my goods. I emailed them all my emails of trying to contact the merchant and from my complaint with the BBB. Nothing yet. Seriously thinking about closing my account and going somewhere else.
Sounds like my situation from a company called wellness secrets now… I’m joining the class action and have obtained my own attorney now.
Can we load money orders on our card/account?
Chime allowed $4000 to be taken out of our account even though the card was turned off!
They denied my claim!
They did not protect my money!
They are awful and I’ll m about to do a story on them with a news company. They dont care about their customers at
J didnt get my 300 .00 out of the Atm , and they sent it to the dispute team.well the Atm company confirmed that I did not recieve this money and it was still in the machine. They still have not given me my money like wth is really goin ggv on
Does anyone know how to get in touch with a live person at this company? all I am getting is a automated recording. I would like to speak to a live person when I call this company, which has been 4 times so far, and now, don’t even want to be bothered with this company.
Hello my name is Wanda R Aviles and I will be filing class action lawsuit against Chime Corporation on behalf of those interested. Please email me at wanddaaviles126@ yahoo.com This company is dishonest and only do right for a few months.
I’m with you!!! Do you happen to know the corporate phone number??
The corporate office number is in our listing. Scroll up above the comments
I’m with you… Emailing you now!
I’m having a hard time signing up with chime. Can’t call them!
Call the corporate office number in the listing
There is no number and if you call chime number you can’t talk to someone love
Wanda they have done the same to me. Twice my accounts have been hacked and two fraudulent charges which I got all documentation and police reports proving I never received services or goods for my money they refuse to pay both back. They have been extremely cruel to me they know they were wrong my second dispute they closed it three hours after I started that is completely unacceptable when I had told them I had a police report which I would be submitting period please get in touch with me I would love to be part of this
I’m on board! I’m outraged, 2 unauthorized transactions this month alone for a total of $600!!
Please call me 530319XXXX
Did you guys get a lawyer
You can count me in!!
your email doesn’t seem to working though.
The only phone # available is an outsourced customer service, and they WILL NOT transfer stateside….
reaching anyone who knows what they are doing is an impossibility.
Any updates on this law suit? This company has cheated me out of my money by sending me a fraudulent check. I would really like to see justice done.
I want to help
I will be sending you a email. I want to be involved in the lawsuit.
Please contact me. my name is Charles Adams.chime stole all my money. A week before Christmas charlesadams1870@ gmail.com
I’m very interested they have stolen thousands from me and have no excuse except that I done it that it and its clearly not the case then reject the evidence from me and the merchant
I’m in they stole my money! I filed a dispute it was closed and denied. Please contact me at bidueno89@ gmail.com
Can you please buy me down they It’s a muddy change my telephone number and my email address and close my account and I had like $3000 in my account so now I can get in touch with nobody I can’t get no lie person I emailed him 100 times they have not emailed me back so can you please put me on there cause I don’t know what else to do
This company is corrupted and are thieves. I went to change my phone number on my account and they suspended my account. Now I’m living in the street because I wasn’t able to withdraw my money so I can pay my rent. And everyone at the office plays manager and no one can help you. I will never recommend anyone to use this bank.
yes there are 5511.78 was stolen and now it looks like they closed my account and i just spoke to somebody yestersday
Chime is stealing almost $4000 from me! I say stealing because no one will contact me when i gave them all my info over a month ago!! Now that i see other people are have been stolen from i will be involving the FBI in this matter!!
So I mean did you ever get your money with what how did they take somebody’s funds but no explanation and have they get by with it because they suspended my account for the same very reason I asked to change my password they suspended it bamboom 16 days same answer same thing over and over and over every day
They did the same to me but it was 8600. I saw a guy who lost 20k
I used chimes mobile check deposit feature. It says on my app and the website before and after i processed the mobile check that I would have my money in full by wed Jan 28th. I have not received a dime and now they say I will maybe get $200 tomorrow and the rest of my check could take up to 9 business days. They had absolutely no solution for me. If I ever receive payment for this check I will immediately close my account. Good job chime. You just lost a customer of 3 years due to lies, diceivery and horrible customer service.
So what came of it I mean what happened for the solution
thats exactly what im going througvh now..ive tried to reset my telephone number now they wont release my card..ive sent multiple documents tp prove my identity and they still wont release my money… ive asked to cancel the card and send a check but they wont do that either
I need to speak to a CEO bout 501.00 dispute claim I’d 804446 Kevin Micheal Hicks
They are so awful.Yesterday they suspended my account after fighting with them over my stimulus check.They said the sent it back my name did not match card? Bull sh*t cuz its same account i had the first stimulus and my employment.And i had to send documents over and over.IRS has not got my money back they lied
Tereible company has stolen my twice. Poor customer service . Dont use this company
terrible company is right…stupid customer service managers and all are stupid…
All of the above and below comments!!!!
Chris Britt compalint with comapny completely ripping off people
The worse experience ever! I have been thru hell and back with chime letting someone drain my account and refuse to give me a direct number to call and placed me on hold to hang up on me just for asking for a Corp number . Denied my claim with out researching told me to research my self! I am not stopping until I get my money back! We are in the middle of a dam pandemic and they are playing dirty like this!
Oh I am with you. I just got off of the phone with a representative who could barely pronounce words how she sees them written down, so that I can have the correct information for my own records. “Natalie” a representatives I spoke to on April 16th, 2020, didn’t send me a dispute LETTER, or EMAIL. And I love checking my email and mailbox. So I’m 100% certain I did not receive ANY INFORMATION TO HELP me in this dispute process. I called today May 12th, 2020, and representative “Arthur” and manager “Ivy” did ABSOLUTELY NOTHING, to fix my problem with chime, that I previously had, After telling both of them that I haven’t received any dispute information I needed. And because I didn’t there’s nothing she “Ivy” can do and that I’m being placed on a “high marked ticket”, and “Customer statement un-authorized Debit” . These chime representative are no help. Chime representative make it seem like they are more than willing to help, but yet do nothing to help you. Make it make sense I ask… Chime! Is your company okay with not actually helping it’s customers, not having our back, letting other companies Take FROM US, you’ll clients. That’s POOR, DISGUSTING QUALITY OF SERVICE, and very INAPPROPRIATE to think we as customers can trust such a big company.
Trying to upload my economic stimulus check to my chime spending account has been a complete nightmare. I tried up loading my check Tuesday night when I got off work, the next morning I woke up to a message telling me it was rejected. The email I received advised me that I hadn’t endorsed my check correctly. Under my signature I had to put “for chime deposit only”. I wrote that on the back of my check, took another picture, less than 3 hrs later I received a message telling me that the lighting wasn’t bright enough and my check couldn’t be made out. I proceeded to take another picture with different lightening and a different surface, but this time I screen shot the picture of my check the exact same way that you guys would receive it, before I sent it. It was a perfect picture. About 17 hrs later I received the exact same message telling me that the check was rejected again due to the lightening issues, by this time I was completely pissed. I called and asked to speak with a supervisor, the supervisor Johnathon was a big help, he looked through his notes and told me the check kept getting rejected because they need to verify that I was actually eligible for a stimulus check. This information wasn’t disclosed to me through email at all. If I would’ve never called and spoken to a supervisor I would’ve still been getting rejected because of a lightening issue. How could you all completely lie to your customers? You guys had me thinking it was the lightening and surface issue. Once Johnathon escalate the issue over to the proper department with documents that showed I filed my taxes and then boom 20 minutes later I get a message telling me that my check was accepted. It’s funny that I didn’t even have to send in another picture of my check ( I thought it was rejected due to bad lighting issues). They used the exact same check that I sent 17 hours ago. I want to speak to the corporate office because I don’t think it’s fair for you all to treat your customers like this at all. It’s a damn shame and I’m still upset about this. We are going through a crisis right now and you all don’t even care to make sure you customers are taken care of properly.
What number did you call to speak with Jonathan I just got ripped off over $1,200 they closed my account and Jonathan sent me an email saying that he was send my check via express but there’s no number for me to call please help
Same thing happened to me
My husband decided to try this card out for his taxes and we were told his stimulus check was deposited in his account with chime but nothing is in the account and we cal over and over again and can’t reach anyone to see where his money is we keep getting sent to the irs website but we already know it was deposited I need someone to reach out to me please thanks
Your app has constant problems. I have every intention to me chim eonce I received my deposit this month. There are constant outages. My ability to see my income, handle everyday transactions, and do things smoothly is impossible. Aside from that, I have been with you long enough that by now I should have received an update to my overdraft for spot me. Some people are getting them every week, others go up one week, and down the next. There is no rhyme or reason to what you do, and your customer service representatives are not very knowledgeable. I will be moving another more reliable Bank.
I have only been with chimes for ONE month and my car was broken into which my purse, id, phone( which has no lock code) id, social security card as well. I called over to inform them that I noticed my funds that was just deposit to my account from my job was taking of that I had not authorized to be withdraw from any atm they sent over a form to me via email that day and before I can send it back over completely filled out I received a email that they denied my claim without no investigation I asked for corporate contact info they by passed that I hate it and I’m upset that they didn’t take time to investigate no consideration they only said your account is fairly new. POOR CUSTOMER SERVICE WOULDNT REFER A DOG TO THEM
Second time CHIME has just stolen my money!!! Piece of trash service run by trash people!!!
Same thing has just happened to me over 500 dollars and they are denying my dispute
Same thing I’m going through
Chime was good but the the customer has.. No right to keep their card or not… I tried to tell them my situation, just blew me off… My rent is do so I just have to do without or lose my apartment… What type of service is this
ABSOLUTELY AWFUL BEWARE!! As far as the “no fee” banking goes it is true in some regard and they do give you direct deposits 1-2 days early which is nice, but the good stops there. If you have ANY type of issue with this bank you are utterly screwed because all you will get is repeated hours long sessions to outsourced call centers in India with representatives who cannot even answer basic things. I had a dispute and ended literally wasting at least 45 hours on multiple calls, faxing and e mailing documents and still have not received any help. You can FORGET trying to reach anyone in the corporate office because they make certain that they make nearly IMPOSSIBLE to get that real address or phone number. I can only assume that this is because they do not want to be bothered by the many customers who I am sure are very angry. So, while the two college students who started this mess enjoy all the profits, their concern ends there and it shows. I have sent letters to three different addresses in California, ZERO response. I sent messages for the CEO on Linkedin Twitter, and FB – ZERO response. It is clear you will not get any help. And by the way, this “fee free” bank will charge you $4.95 to deposit YOUR OWN MONEY by the Green Dot service. So you have to pay to give them your money. No thanks. I think if any of their executives cared at all they would work to change the reputation Chime has but clearly as long as the money is rolling in and there are people who cannot get a bank account any other way, they do not care about who is unhappy as long as they aren’t.
please email me. i maybe able to help
can you help me too with Chime??
I’m in need of help as well can you please email me chaqeapatterson@ aol.com
My money has been been stolen from my chime account
My money has been stole also by Chime bank themselves they are giving me the runaround, and I am so pissed off right now … I am trying to get to there CEO but that’s almost impossible but I won’t stop till they return my money.
Yes I need assistance as well jazzalontaylor@ gmail.com
I need help chime stole my money
My name is Charles Burns and my dispute was denied for no reason at all…
I need help too!! This is a nightmare!! I can’t believe it is happening to me!!
Mikeeversley@ gmail.com
Double charged at a hotel. Dispute expired, then renewed, then promised provisional credit, then told a 10 business day wait for credit is standard then stroked every phone call afterward. Please help
Sheshan1962@ gmail.com
I’m a little concern about my current situation I just filed dispute and chime is really giving me the run around
Please email me istaysexi@ yahoo.com
Can tot help me please Please email me istaysexi@ yahoo.com
Yes im need help too. My mom sent me 500.00 from chime to chime they shut my cardb down and said i violated the direct deposit ACT i have been trying to get my money back for 3 months different agents are saying that and i have not been able to use my card and they are refusing to put my mom money back on her card. My mom is elderly and need some kind of service in which they are not providing. All the documents they ask me for was sent and yet and still no action…….
What is your email address can you help me
Can you please help me or give some direction on how to go about getting my $600 back??? My email is Jessica_cheatham@ yahoo.com
They are incorporated in Delaware. Bancorp/Chime. You are 100% correct. An ATM took my money, i tried filing a dispute. People in India that don’t speak English. I am filing suit this week. My research so far hasn’t provided anything positive about this bank. It look’s like a big ponzi scheme to me.
I’ve tried to contact chime on my husband’s behalf. He has had a stroke and he has very bad problems trying to speak. He ask me to call to find out what is on his card and all I get from your employees is a bunch of crap. I need to be able to access his card for his meds and medical attention. Now if someone would be kind enough to help us out here it would be greatly appreciated. His name is Jeffrey Mclendon. His birthday is 7/XX/XX and the last 4 of his social is XXXX. Now if someone could please help me with this. If I can’t get help with this then I will call FCC or bbb.
Thanks.
You can send me a response to donnamclendon770@ gmail.com
I’ll be waiting for a response on this
This company is the biggest fraud organizations I have ever seen…. I waited over a year-and-a-half for card….. the card has never arrived I’ve given them three different addresses on several different occasions just to see if I would get a card…. their customer service is a joke none of them can speak clearly…. none of them know anything…. you get different answers from different for customer representative….. they clearly refuse to give you any type of help with any situation that you may have with this card for the company…. a total rip-off
This Chime company is a rip off they give you the run around can’t solve any problems give excuses why you can’t just change your personal information you need your ID are drivers license to change any information but you don’t need it to get a card when u apply Chime is really a rip off anybody have it take your money off that card and use another way
Count yourself lucky you didn’t get a card. They are fraudulent.
What a joke! If you go with this service, you will desire what you get out of this service. Don’t make me say I told you so……
I love the chime app. No bad exsperriances yet! In fact I had a website try to charge my $60 dollars on a $1 purchase and chime immediately caught it and blocked it! Thanks chime! But I’m trying the Bridget app. Out and it doesn’t work with chime I was wondering if there’s a bancorp ID. And password I can use for it and how to get it and which bancorp bank to use thank you.
This company does not protect your information.
Data Breach
Since September a person by the name of Carlton Lewis took $460.00 out of m account without my authorization, and I still have not got it back. And on Saturday morning and yesterday a man by the name of John VanValkenburg has taken $1,100.00 out of my account without my authorization. He has also changed the phone number associated with my account. They now owe me $1,560.00. I have file 2 police reports, and also a complaint to the FDIC.
I was also a victim of theft out of my checking account and have had the exact same problem as you and now I’m contacting the FTC, my attorney and I’m filing suit! I think we need to start a class-action lawsuit against this bank… It’s not a bank it’s a scam
Lets do it!!
I agree
Everyone let’s get that class action suit started I’ve been dealing with my dispute since November. Faxing,emailing, just to get denied. They are a complete fraud. They need to be shut down. Contact me jazzalontaylor@ gmail.com. if you want to get the suit started
I am with you . Someone stole 500 dollars from my chime account and they denied my claim. Now I cant buy the life saving medication for my son. He is now in the hospital and they wont release him until we can get the medicine. So now he will have to spend his birthday in the hospital. All due to chime denying my claim. We need to file a lawsuit against them. My name is Tyler Christy and my email is buckeyetyler83@ gmail.com
Please keep me updated
I’m all about a class action suit. I’ll even get the ball rolling with the lawyer. I can be jwitkoe@ gmail.com if anyone would like to join me. They are going to be on my local news as well because of their thefts of hard working people
I’m with you, email me with updates on where to begin. Cbell45803@ gmail.com
DON’T DO IT!!!! THAT’S ALL I HAVE TO SAY.
This is BS!! I was referred by a friend for the chime card. I am a single mom and am only able to work part time. My paychecks are NOT more than $200 in one check because I get paid weekly! When I first set up my Chime account, I called customer service to ask if the $200 for you to be eligible for the referral bonus has to be direct deposited in one transaction…I was told BY CUSTOMER SERVICE that it DID NOT have to be in one direct deposit as long as you have $200 direct deposited within 45 days of opening your account. Now they are saying that I don’t qualify for the referral bonus because I didn’t have a single direct deposit of $200 or more! That’s bulls**t! Misinformation, poor customer service, AND FALSE ADVERTISING!! NOWHERE on the website or the app does it specify that it has to be in ONE direct deposit!!
They call themselves a bank but they are far from it. I recently opened a a bank account with them and set up a direct deposit. While waiting for forever for my card to come I tried to get $5 transferred over to my boyfriend accounts who also has a chime account. Because I didn’t have my card yet I had to send my ID, social, the amount requested, and email address to the support team to have the funds transferred electronically my boyfriend had to do the same. We both sent what was requested from the support people and didn’t hear anything back from anybody. So we call customers support to find out what’s going on. The first gentleman we had to repeat ourselves several times just for him to understand what we were trying to do finally when he understood he came back saying they didn’t receive the information when both of us had service support numbers. When asked to speak to manager she confirmed that they received all the information that was needed but now he had to wait for the support team to verify information when she just said everything was verified. When I asked her to get in contact with whoever could help us her response was they can only communicate through email. When asked to speak to her manager she said their was no way they could help with the process and it would take 24 hours. Never informed by anyone that it would take that long now I have funds that I can’t access because I have to wait for somebody who member services can’t get in contact with to verify the information they already verified just to get $5 transferred. A normal bank if you want to deposit money into someone accounts you don’t need them with you or their ID or their social you need their account number and the funds. If you call in the first thing they ask for is you name, birthdate, last four of social, and a recent transition on the account to verify your identity. If that isn’t enough verification to transfer $5 to another chime account, Chime may want to reconsider the inconvenience they are creating for people because they have most definently lost two customers. And the customer service was horrible both managers I spoke to was rude the first one even threatened not to help and I wouldn’t get anything done.
I HATE CHIME BLOW UP BAD CUSTOMER SERVICE
They can barely even speak English and it’s the worst customer service of anybody in the entire banking industry
I can not get a bank account at a regular bank so i was using paypal & went through hell with then keeping me from my money so i decided to stop using them and switched to chime. I got my card in the mail i activated it the next day i deposited all my bill money on it which was quit a bit of money every dime i had. I went to use my card the next morning to pay my electricity bill which was past due and it was declined and decline over and over them i get an email saying my account was close with no explanation why. Now i have no money sn my electricity will be shut off tomarrow .Say bs as with pay pal
That’s because they are frauds. Chris Britt and Paul Ryan….
CHIME IS A F-ING JOKE I HAD DIRECT DEPOSIT SET UP FOR MY UNEMPLOYMENT TO GO TO MY CHIME ACCOUNT AND AS SOON AS MY MONEY HIT THE ACCOUNT THEY LOCKED MY CARD AND ASKED FOR DOCUMENTS SO I SENT THEM TO CHIME AND THEY ENDED UP CLOSING MY ACCOUNT AND SAID THAT MY MONEY WAS NON-REFUNDABLE CHIME STOLE $1,800 FROM ME AND NOW ME AND MY KIDS ARE NOW HOMELESS
My wallet was stolen and my card was not in my possession someone got a hotel room and other stuff over 300.00 was spent and I am told there is no error. How is there no error if I did not have my card. These charges over drew my account and they want me to pay it, the hell if I paying that.
They need new proof to reopen the claim, what other information is needed when you wallet is stolen and you don’t have your card.
This is the crappiest bank I have ever dealt with. I would rather have an account that protects my money and wait 2 days for my check then to have my money taken and get my check 2 days early.
We need to file a class action lawsuit against chime! Feel free to forward me your information and I’m going to talk to an attorney about how to get this started. I was scammed out of $300 in my checking account and I have yet to receive a credit from chime since early December.
On filing with the ftc and contacting my attorney
Yes we all need to I’ve been dealing with it since November. Contact me jazzalontaylor@ gmail.com.
Chime.is holding my money after I went to market paid 55$ for food and ask for cash back. These people charged my card 3 times!! And didnt even give money baxk! BROKE entire weekend! Put hold on my account and says wait 7 days, even though I sent in like 50 copies of my receipt. This is a scam! Closing account soon as my money is freaking returned. This is a joke, as well as customer service, sent 50 copies, to get MY money back! These people are criminal!
Thos is why traditional banks will never fear these people. Messed up transaction, they fix same day! This chime bank is a joke. I will NO longer deal with them! BROKE for days while they sitting on my hard earned money!
SHAMEFUL!!!!!!!!!!!!!
The same has happened to me and I’ve been fighting for weeks to get my money back. They had the nerve to send me an email asking me to contact the person who stole the money to ask for my money back as if I knew who these people were! Contact the FTC and have your attorney contact them which is what I’m doing and I’m filing a suit.
We need to start a class action lawsuit against this ” bank”
I have a problem accessing my funds. I have ordered a card twice also tried to get my money transferred 3 times to another chime account! I know your policy states up to 24 hours but it has been 3 days of the consecutive run around. Its getting annoying and I’m losing trust in Chime. Please attend to the mistakes your company is making.
I lloved, and i mean past tense this bank. Recently the whole bank system went down and we were not able to have anything coming in or going out, the debit cards were just cut off and back on. I had a payment due that day and it was due to the system errors that it did not go thru. Now i have to pay full price, and most of it up front. I cant afford this being i am the only one working in my household. Chime will not even write a letter stating that the system went down.
i mean and that is not the only problem. I also never got any referell bonus. Then someone stole and used my card to pay for a phone bill. I have total wirelss and the bill paid was straight talk, and they still say its not enuff evidence to make a decision on whether i did it or not, so there fore, they have not give me back my money. Where can we turn for help.
Someone in Chime is screwing me. I sent important into chime to get the account who i feel from chime has put in my name. Nobody was to call me to get matters fixed. But instead play gams. Their phone when i call doesnt alow me to speak to a live agent. This virus has messed up their brains. Grow up chime
I was robbed on 10-21-2019 i sent in a disbute form and the case number of the case and the bank info where i was robbed and they refuse to credited my account back my money that I was robbed for.
I have the same problem. Contact the FTC and we need to consider a class action lawsuit
Chime really got me up set an lock up over something they did wrong an don’t want help me with nothing but just say sorry for what they put me thru I trusted them with my money an when I go to get it out it wasn’t there because they move it somewhere they an I don’t know I needed it when I went to the atm that was the reason to go to them atm an I just get a sorry an I had to sit in jail because I couldn’t pay my bill wit a card I needed cash but we trust y’all wit our money an get a sorry when y’all mess up
Please give me my money disabled and need my funds
I WANT MY MONEY NOW I WORKED HARD FOR MY MONEY YALL BETTER RELEASE IT NOW I WAS SUPPOSED TO GET IT YESTERDAY NO ONE IS RESPONDING BACK GIVE ME MY MONEY
I WANT MY MONEY NOOOW YOU PATHETIC EXCUSE FOR HUMAN BEINGS GIVE ME MY MONEY
NO ONE CAN ACCESS THEIR MONEY TODAY! None of the customers were alerted, the only place we can find any feedback from your company is through Twitter and it’s just an automated response over and over not explaining WHY WE CANT GET OUR F-ING MONEY! All the services are Down except for direct deposit so you won’t give us our money but you can still take our money that makes no sense face it you got hacked hacked and you don’t wanna admit it now you’re f-ed and you owe all of us all of our money and more compensation for all the inconvenience this put every single one of your customers through today. This is an out rage and the fact that you can’t even communicate to us what is truly going on you. You have already lost every single customer that is affected by the “Outage”. And if it’s everyone worldwide who is a child who was affected then you just lost every single customer you have Man it’s crazy how you drop the ball on something this major and you go from being on top to that bottom of the bottom
These people are completely unable to handle those with disabilities and or the claims department is completely unacceptable and they completely ignored the facts how can one out of 5 transaction done on not only the same day but also the same time only show one out of five transactions that where unauthorized transactions be concerned a error and possibly consider that it’s because of who has made the transaction and not to witch the manner of the transaction where made like only receiving a part of a transaction that was understood was unauthorised though because it’s spectrum Mobile its completely ignored and let not forget about the fact that it’s from almost a year ago which I had not even been a chime member on top of the fact that my us bank branch manager was the agent who filed that claim against spectrum Mobile and that it was found in my favor so what the f**k dose chime bank have anything to do with this issue that’s literally almost a year before I had ever had a chime account sounds like favoritism to me you or your account that should be protected just simply isnt
Everything about this company sucks! They are literally the worst! Yes, worse than netspend! And that says a lot!
Customer Service is non-existent. Check deposit feature on the app was not activated until I made several phone calls and emails, and then personal checks were always rejected with no notice or explanation. Customer service responses are all scripted or form letters, seldom responsive to the issue. It appears that the only department in the company which works well is their advertising crew. The only reason I gave them even one star is that zero was not an option.
They are horrible. They either returned my direct deposit to my employer on the 18th or the 19th depending on who I talk to. No one can you me a straight answer and after 30 minutes on the phone earlier trying to talk to a supervisor they hung up on me
These people are scam artist and crooks
I would love to get ahold of a corporate phone number but they seem to hide that really well I’m sure they don’t want the phone calls from people like us who been screwed over
I TOTALLY AGREE on all the negative comments!! I have been dealing with a credit dispute for over a month and even the merchant spoke to them and put it in WRITING the charge was incorrect and they still have not removed it. I have wasted hours on the phone with customer service who are not even in the USA and can barely understand what you are telling them much less help you resolve anything!! If you want to try to locate the corporate information GOOD LUCK. Chime PURPOSELY makes it almost impossible to get a good address for anyone at the executive level or based in the US because they know how many people are angry with the poor service!! They may not charge fees but trust me do yourself a favor and switch to Ally or Aspiration – both charge zero fees and you can actually reach someone in the same country you are in who will help you. I have mailed letters to several different addresses trying to get the right corporate one and it is a joke. Mr Britt you may be smart and had a good concept, but you should be ashamed of yourself and what you deem customer service. People deserve better meaning a good account and GOOD customer service not no fees but you have to go through hell to get help with anything! TERRIBLE! I CAN’T WAIT TO SWITCH AND WISH I WOULD HAVE SIGNED UP FOR ALLY IN THE FIRST PLACE!
THATS WHAT THEY DID TOO ME TOOK $450 AND GIVING ME AWHOLE RUN AROUND NOW THEY SAYING THERE NOT REFUNDING
I have not tried to even use or log in to my account in quite some time a while but today I have tried to log in to my account over and over tried to reset my password and it’s telling me they could not complete my application for the account because of my application answers
Chime is a darn joke!!! I do not recommend this bank to anyone! Now, I am dealing with a lawyer and this place can kiss my darn butt! The reason why is because I am a contractor for Uber where I have to make quarterly payments to the IRS. But the IRS never received any quarterly payments and now it’s lost and this darn company will not do anything to help me. Thus, this has been going on for more than a year that I am dealing with these people! I’m just not getting any satisfaction!
I have been fighting with them back and fourth for a address change that they state cant take a lease agreement as a proof of address which is unfair seeing how i have my utility bill in my significant others name and stating they cannot do anything wont give ke corporates number so i can get my money and closed my account and basically is withholding my money that it mine that my roommate stole from me i will never bank with them again chime is horrible and need to be shut down
I’ve been dealing with a dispute since April 2019 and the merchant received the documentation from chime and responded back to then stating to give me my money back here we are in july and the merchant responded in may and chime has taken the money from the merchant and have yet to place the funds back in my account so i have hired. An attorney and that $400 dollar dispute will be costing them way more than the dispute if i where you guys and your having this issue or similar issues please contact an attorney as soon as possible.They have so many lawsuits from what my attorney showed me from taking people’s money they just had to pay a guy almost $5000 from a $140 dispute.
I am a new customer for this sorry a** company Chime. I deposited 450 dollars in card and not even 30 minutes after deposit I went to pay my bills and they f^^^ closed my account I spent 4 freaking hours emailing back and forth with incompetent employees who have done nothing. They have no support system to help. I swear they are useless and incompetent. GIVE ME MY DAM MONEY BACK. IT’S MINE MY HARD EARNED MONEY YOU A**ES WILL NOT KEEP IT.
Contact the Federal Trade Commission
Well I have dispute on my account and I look around and they close my account and keep telling me to check sections 9 but no reason why they close my account
Never had a complaint about Chime until today!!! ATT did a reverse payment for $515.08.. I called Chime the day ATT returned the payment. I was told to wait 3-5 days.. Well today is the 5th day and nothing. I have been on the phone all day between Chime and ATT. ATT emailed me the confirmation in regards to this matter.. Well all that Chime could tell me is wait till the end of the or dispute it… I asked them to call ATT with myself on the line. According to their so called “customer service” they don’t do that. I told them that it’s not ATT’s fault since they sent me all the documentations. I told Chime I don’t have time to be waiting for no dispute. Of course they said “there’s nothing we can do” FU YES U CAN!! I thought Netspend was bad!! Hell
I am very f-ing pi**ed off with Chime. I’ve been a Chime user for over two years. I currently lost my identification card and got a new phone in which I was locked out of all apps. My phone got wiped clean. I contacted Chime to help me reset my Chime app password they required me to email them back-and-forth with my ID card in order for me to Reset my password. Mind you for days I was trying to call and get in contact with an actual Chime member. So I finally contacted Chime member and they tell me there’s nothing they can do to give me access to see my account because I don’t have my ID which is understandable but you have my social my phone number my address my date of birth and all I’m asking is for a password reset so I can have access to see me spending my money thats in your bank. And you guys have all of these stupid procedures in place when someone simply needs to change their password to the app the only way they have access to their account They can’t help.
I have to wait three weeks for my ID to come in the mail so they’re telling me for another three weeks I won’t have access to see my account because they can’t help me reset my password that’s f-ing ridiculous. On top of that I needed them to transfer the money from my savings into my checking‘s because I don’t have access to do it without the app and they said to manually do that they would have to close my savings for a whole 90 days before can be reopened. I am so done with Chime run for the hills stick to your general city banks
I have had issues since May 3 and the dispute has been in review since May 13th for $340. I need my funds. Because of this my State Farm car insurance was terminated. I could not pay a loan and another bill.
I WANT. MY MONEY RETURNED TO MY ACCOUNT NOW.
CHIME TOLD ME UP TO 45 DAYS!!!! SERIOUSLY?…
PLEASE DO SOMETHING TO ESCALATE THIS NOW.
Contact the FTC as i am. Once we start filing against them with the FTC they must change
I have an unresolved dispute on a few transactions. I sent in all the proper documentations to my claim as far as my claim actually being true. I have not received the proper or professional feedback when I called I have a voice call recording to verify that I am like a step away from going to the media with those recordings from representatives in the department to supervisors that also treated me with such disrespect and actually laughed in my face when I questioned my account ..the visa zero policy states that I should have gotten provisioned credit on my account within 10 business days since the transactions was unauthorized and I provided evidence that my account was being used against my permission… I am wondering if this bank is legit now especially since the representatives cant explain why the policy is not being upheld its like false advertising
My account has been suspended for over a week nothing has been done
I want access to my money guys closed my account and it is not fair to wait 30 days for a physical check therefore should be able have option to money gram or transfer customers funds out to them I need someone in corporate to contact me ASAP ridiculous
Hello, Question- how do you Email Chime Market or ideas