Cablevision was founded in 1973 by Charles Dolan as Sterling Manhattan Cable. He launched HBO on this cable system soon after.
He later sold both HBO and the cable system to Time Life, Inc. He used the money from the sale to start a new cable system in Long Island called Cablevision.
In the 1980’s Cablevision expanded to Boston, Chicago, and Cleveland.
By the 1990’s the company had 2.9 million customers in 19 states.
Today Cablevision provides digital television, phone, and internet services in New York, New Jersey, Connecticut, and parts of Pennsylvania. Its operations also include newspaper publishing and cable television advertising, and movie theaters.
Cablevision is traded publicly on the New York Stock Exchange under the ticker symbol CVC, is a member of the S&P 500, is #292 in the Fortune 500, has 14,046 employees, and had $6.3 billion in revenue in 2013.
Cablevision was founded in 1973 by Charles Dolan as Sterling Manhattan Cable. He launched HBO on this cable system soon after.
He later sold both HBO and the cable system to Time Life, Inc. He used the money from the sale to start a new cable system in Long Island called Cablevision.
History
In the 1980’s Cablevision expanded to Boston, Chicago, and Cleveland.
By the 1990’s the company had 2.9 million customers in 19 states.
Today Cablevision provides digital television, phone, and internet services in New York, New Jersey, Connecticut, and parts of Pennsylvania. Its operations also include newspaper publishing and cable television advertising, and movie theaters.
Cablevision is traded publicly on the New York Stock Exchange under the ticker symbol CVC, is a member of the S&P 500, is #292 in the Fortune 500, has 14,046 employees, and had $6.3 billion in revenue in 2013.
Outrageoius !!! They keep billing customers and not providing service. I’m billed for months for cable and phone when all I have Is Internet. When I called customer service about this issue they only say pay the Bill. They won’t correct The error. I don’t. Know how they are still in business
Horrible service I’m still waiting for a technician to come to my house for a installation it’s been two weeks now in no one no calls no nothing
This is a big disservice
Good Evening
On Thursday evening I was watching tv and for no reason my tv just went blank I called cable and they trouble shot with no success the tv they gave an appointment for Saturday this morning the tv came back on by itself and I called to cancel the appointment 5 seconds later the same issue I called back and they said lost the appoint and they could only give me Monday from 1-8 pm I am 86 years young living and goes to dialysis on Monday then they want to give me Tuesday this is to long to be without a tv I have been and faithful customer for 15 plus years CAN YOU HELP ME WITH THIS MATTER ? I called several times asking to speak with a manager or supervisor and was told this would call me back before 6 pm it is now 7:30 and no one has called me
Everyone should go to Civil Court and take out a summons against Cablevision when you have a problem and can’t get answers. It works every time. They will fall all over you to get you to drop the case in court. I called in a disconnect on Jan 3…..but Sheila did not send it in until Jan.13. AlLowing them to bill me another $269. But the court will ask for the phone records of Sheila for Jan 3. They get away with these things because people will not pursue their claim.
Dear Mr. Goei:
We are longtime Cablevision customers. Aside from the fact that we are ineligible for your $69.99 for life special, we are now being assessed a $79 installation fee to move from Optimum to Altice one. We are returning all YOUR equipment, so adding the new service to what we have while all else remains the same seems like you are taking advantage of trusted customers.
The representative we spoke with today did not have the authority to waive the installation fee. We hope you can see your way clear to refund the $79 as a part of good customer relations.
Yours truly,
Drs. Edward and Carol Gladstone
(E. Stein account)
I recently called about the voice remote control for my 90 year old BLIND mom, I was told she would have to upgrade to Altice one and also pay a fee to have it installed !! She has had cable since the late 60s. It does not seem right that they would not give a long time customer a break being her age and her handicap.
Optimum raises my bill every 6 months to a year, yet they offer new customers steep discounts, therefore long time customers have to subsidize the discounts offered to new customers.New customers are offered half the cost for life from what i am paying and also receive a faster internet service download speed than i have (twice what i have). They do this because there is very little competition for internet providers in my area and know most won’t switch since they all charge about the same.
Extremely disappointment with all aspects of your customer service. How do you stay in business I have no idea. Have spend countless hours on the phone trying to get my mother setup with Optimum. Had an appointment today was completely blown off. No phone call NOTHING. Called to re-set up appointment was told on nothing was available for the following day. Have to wait to Monday. The original appointment was for Thursday. Customer service is a joke. Can’t even get a supervisor to speak with me on the phone.
Cable vision detected a leak somewhere and shut off my cable internet and telephone service for 3 days without notifying me of anything. Is this how things are done. This is totally irresponsible to date no one has said anything to me yet I think it is time to find another cable company
On March 12, 2019 (3) of my cable boxes had a error message on them. I called the Optimum service department. And I spoke to Khloe about the problem and for $6.99 you can purchase a service contract or she would have a service man come out to the house for a $ 80.00 service charge, which I think is ridiculous since I already pay for these boxes and it should be the responsibility of the cable company to repair them without any cost. I then set up a appointment for a service man to come to the house on March 14, 2019 between the hours of 10am to 12pm.. The next morning I try the T.V cable box and they all working just fine. How was it possible that a customer service person was not able to resolve this problem yet the next morning everything was working fine. I think that your company is running some kind of scam to get people to sign for these service contracts.
I also cancel the service call for March 14
I will be looking for another cable and internet provider, I can trust Optimum anymore after this experience.
Cary Blenner
Dear Sirs,
On Thursday the 24th. of January I had Altice installed. To date It does still not work properly. I scheduled a return from Optimum for Saturday the 26th. I was told this would be an ” all day time frame of between 10AM and PM. I got a voice mail from the Optimum service dispatcher on Friday to confirm the Saturday service call. If I was not at home for the tech, I would be charged $80.00 for the missed appointment. After staying at home all day and unable to get any work done, I got a call from dispatch at 7PM saying that the tech would not be able to come. I had to re-schedule for this Tuesday morning and was told I would only get a $25.00 credit! Another day at work lost! I think that Optimum should give me at least a one month credit for my time lost. As of today…TV works, phone works, Netflix does not and Wi-Fi does not work even with two satellite units installed. Customer service was rude and unable to help. Please respond ASAP!
The wires that run across the street on sunny lane in Levittown have been tied up with caution plastic strip for the past 5 months. This was done by the police. The wires are hanging so low they are below the street lamp n when trucks come down the block they hit the wires n now they are even lower. There have been four different crews here from ur company in the past five months. Today again two trucks came two men n looked up at the wires for two n half hours doing nothing then they just left. They did come in my yard n looked up at a pole. What does it take to get this fixed. Another crew came last month n said there needs to be another pole put up n he said he was putting a work order in. Today another crew came n stood in street looking at the wires two hours did nothing n left. Just want the wires fixed
I had our cable wire disconnect from the pole and it was hanging down over our driveway. I called on Saturday Aug 18th and at 3:45 was told the repair truck would be at my home August 19th between 2:00 and 5:00 PM. I called on Sunday morning to confirm they would be coming as the wire was obstructing our driveway and cars could not get out. They had no record of the appointment. They then told me they would be there Sunday Aug 19th between 10:00 AM and 8:00 PM. I called several times Sunday and they confirmed someone would be at my home in that time frame. Finally at 6:00 I called an they told me they would not be coming and I asked for a supervisor. They kept me on the phone for 30 minutes and finally the supervisor said they would not be able to come until Thursday. I was home all day waiting and they couldn’t care less. I have been a customer for 30+ years and that my friend is not customer service. The supervisor said he would call me back but I have not heard from him Christopher (IAH) code. I think my next step after 30 years is to call verizon….. 201-803-XXXXX
Last week a technician came from your subcontractor Triwire to install altice. He left before finishing the job and left everything sloppy. Said he would come back on Saturday but didn’t. Another technician came from Triwire came on Sunday .. 6 p.m. . stayed until 10 p.m. I still do not have all of my televisions working and all of your promises for Altice!! SYSTEM doesn’t work. I have been on the phone for three days now trying to pin down an exact time for a technician to arrive on Saturday. I only have a window between 8 am and 11 am.on Saturday. I have already spent three days out of my life waiting for your techies!! You must accommodate me now!!! I have been calling and calling your call center .. no one returns my calls. Frustrated Customer!
Ann Marie Carr
631-283-XXXXX or 212-317-XXXXX
Southampton, NY 11968