Buckeye Broadband, formerly known as Buckeye Cable System or even The Cable System, was founded in 1965 and is based out of Toledo, Ohio. The company offers television service, internet, and telephone services. The company is a subsidiary of Block Communications.
The company offers sports and music channels, video on demand, digital video recorder, and high-definition television services. While many companies have discontinued dial-up Internet service, Buckeye Broadband still offers this service, along with email, spam protection, email virus control, and Internet classes; and local and long distance calling services.
Buckeye Broadband is perhaps best known for its prosecution of 23 customers who uncapped their internet modems in 2002. In 2014, Sinclair Broadcast Group and Buckeye Broadband ended a dispute and finally reached a new 2 year agreement.
Buckeye BroadbandBuckeye Broadband, formerly known as Buckeye Cable System or even The Cable System, was founded in 1965 and is based out of Toledo, Ohio. The company offers television service, internet, and telephone services. The company is a subsidiary of Block Communications.
The company offers sports and music channels, video on demand, digital video recorder, and high-definition television services. While many companies have discontinued dial-up Internet service, Buckeye Broadband still offers this service, along with email, spam protection, email virus control, and Internet classes; and local and long distance calling services.
Buckeye Broadband is perhaps best known for its prosecution of 23 customers who uncapped their internet modems in 2002. In 2014, Sinclair Broadcast Group and Buckeye Broadband ended a dispute and finally reached a new 2 year agreement.
Talk to Jackie at Northwood, I was trying to pay bill she rude and she said she doesn’t have a supervisor. She refused to take payment even though I am listed on account. Does Buckeye hire nothing but rude and pathetic employees like that, how do they stay in business.
When was the last time all of you (aka CEO, CFO & COO) Looked at your own ratings on your Cooperate Office Page? Probably never! I think it is time for you three gentleman to get off your THRONES and look at it! The first thing one of you is 14 reviews out of the 10s of thousands of customers is nothing. False premise gentlemen.
You need to get into the trenches and see what is really going on at the customer level on at your department head level because they will tell you what you want to hear not what is really happening. Also marketing NEVER volunteers information even if they know it is bas news.
BONUS BUYS BENEFITS OR BANKRUPTSY!
Can’t get my phone number ported over to spectrum after 3 weeks. Bill was paid for the month with the equipment returned.This is the treatment you get when paying your bill promptly.
I went into the Sandusky office the last time I paid my bill and filed a complaint concerning installer who worked on the house and decided a wall installed cable plug was not good enough to suit him so he drilled a hole in my hard wood floor and did not tell me or ask my permission to do so. I complained about it at the office was assured someone from the main office would be calling me, that never happened.. I am very upset about this whole thing.
On January 2, 2019, I was charged two payments at the same time,Because the Tender
(Victor Dass) charged me for equipment that I had returned, He then tried to reverse the charge,But something went wrong and two payments were withdrawn from my account
I came into the store and showed all my receipts and my bank statement.But today I got
a bill still charging me for the refund.
my payments are always up to date, and I refuse to pay for your employees mistakes,please correct this as soon as possible.
I accidentally made 2 payments this month, called them and was told they reversed it on the 5th. When in fact they have not done it yet. I have called the last 5 days in a row, only to be told, it was reversed already when it hasn’t. It’s an employee mistake that I paid for. I have documentation of my account! I want my money back!!
Why do you call it customer service, no one answer the phone – I was on for 1:48 minutes last night and no one ever picked up – Called back today and the recording stated that there was over 1 hour wait time – REALLY ! For what you charge for you cable you can certainly hire more people… I hope enough people get fed up with you BS service and leave. You use to be one of the best and now you are the worst…… I know I will be letting everyone know how poor the service is with Buckeye.
one more complaint: I called your service number and was told that the wait would be 16 minutes…..27 minutes later someone pick up and then hung the phone up. I called back and was told the wait would be 25 minutes….after 42 minutes again they hung up on me….. needless to say you have the same awful song playing over, and over, and over again. I think you need to bring in new blood to evaluate the mess of your company and see if it can be saved. Many people are getting together and getting rid of you!!!!
The worst…the absolute worst company I have EVER delt with in my lifetime..so many problems for almost 2 years!!!!!! Hours and hours and hours and hours and hours + a million more hours on HOLD!!!! 10 more million hours on the phone with unqualified folks…then they transfer you back and forth and back and forth and back and forth!!!!!! Ever issue I have had with this company has been ” unique” in their words…really??? Then they charge you the wrong amonut and blame it on the customer!!! Wth? Been in CS related job for 32 yrs!! We answer the phone in less then 30 seconds and nobody stays on hold more than 3 minutes or the company hires more reps!!!! Get it together!! Brw…no supervisor s apparently work for buckere…they are non existent when calling!!! Great way to avoid the ReAL picture!!!
I canceled my cable a few years ago and yesterday I canceled my internet because they changed my internet plan without my knowledge! When I called to complain about my bill being $127. 43 I asked to speak to a supervisor the guy told me one isn’t available. I told him to get his fat was out of his chair and get one but he kept saying that one wasn’t available. Buckeye is a piece of sh*t company! I contacted the better business bureau because my bill as a $32 fee for, and I quote “Other Billed Items.” WTH is that?
We have buckeye in our hotel. Have been on hold for over 2 hours for technical support. Finally reached someone and they could not help me, and have multiple complaints since the cable is down. I am absolutely fed up with Buckeye customer service, they are horrible. It’s been 5 hours and we still do not have any cable for our rooms. Worst service and customer service ever.
Was a customer for over 3 years. upgraded my service to cable tv and internet but had to move before my contract was up. Bought a house and called to have my internet switched but they do not service my new location and now wanting a 400 dollars cancellation fee. This is what customer service is??? I could see if I was cancelling the service or moving to a location that I could transfer my service too and choose to cancel it instead. But to force a cancellation fee when you do not offer the service to the new address. Total crap move. Can bet I wont be recommending you guys to anyone.
I saw the Northcoast lifestyle Expo advertised in two place. One at Kalahari and one at the Sandusky Mall. Where isit going to be? thank you.
Been down for over 24 hrs! Had to replace my cable modem yesterday afternoon. Was supposed to be a 5 min call to activate it. Now 30 hours later they still can not get my phone running. Some issue with their “switch”. But they quit work at 5pm, so I enter my 2nd night with no phone service. And still no word as to when it will be operational.
My internet is only working because I told tier 2 support (the “good”??? techs) what to do late this am (after almost 24 hrs with no internet.)
I pay premium rates for business service and get crap service.
Very un professional organization. You DO NOT care about the customer (or I would have a working phone last night). And pretty much incompetent at supporting their own systems.
BTW: I did IT support for over 40 years so I know how it should be done. (Hey, I helped write the cable accounting system you had back in the late 70’s, I flew the 9 track tapes to Calif to get them converted to disk and baby sat the data conversion process ALL NIGHT after arriving home form a red-eye back from Calif.) I would never a customer down at 5pm. I’d stay all night (and did) to get them up and running.
Total BS. Totally unacceptable. Even the airlines are better. I expect some significant compensation. And inf you cared about your customer, I would not have to even make that request.
How are u guys gonna tell me that my bill for march was paid because all ur guys communication and then on top of it all give me a rebate of 60 bucks as well rob ur supervisor is the one who said he’d take care of it n then when I went down to the Douglas store to set up my new install for the same day I asked the gentalman 4 times before I lefted if rob took care of my march and he said I was credited 140 for march and then he also said rob issued me a check for 60 bucks which again I never received anything so there for u guys suck at customer service because this chic refused me to talk to rob 4 times and I’m not a happy customer so I’m gonna be looking for different providers and given you guys a very bad review and to think i no a lot of your guys workers on top of customers and I will be telling people about ur bad customer service
i been in my apartment 4 months only to discover the outlet box for cable doesn’t work. Buckeye was supposed to fix and also put my situation as urgent.well after 10 visits and sending “so -called” experts to my house and losing 10 days of pay to schedule for them to come out still i have no cable im sick of this so im giving u guys a 0 for stars
During a Pandemic this company has zero respect for the hard working essential workers, I lost my job got another one fell behind on my bill, called and offered over half of what they wanted, and would make up difference ten day’s, they refuse to work with me, when I asked to talk to a Supervisor I was told one would call me back, Never did, so I called just now, lady said when Supervision gets around to it they will call me back, “Who does that in the middle of a Global Pandemic!??”