Blue Ridge Communications was founded in 1950 by Claude Reinhart in Palmerton, Pennsylvania. The original name of the company was Pencor Services, Inc. Reinhart wanted to improve television reception by placing an antenna on top of Blue Mountain and then installed a pole line. The idea was very successful. In 1955, the company purchased Palmerton Telephone Company.
Today, Blue Ridge Communications provides telephone, cable television, and internet service to more than 170,000 customers. In addition to their telecommunications, the company also offers home security services.
Pencor Services, Inc. owns Pencor Wireless, which operates the company’s cell phone service, and Blue Ridge Communications, which operates as a subsidiary.
In September 2021, the company announced that it made plans to rebuild its entire 8,000-mile cable network.
Blue Ridge Communications maintains a corporate office in Palmerton, Pennsylvania.
Blue Ridge Communications was founded in 1950 by Claude Reinhart in Palmerton, Pennsylvania. The original name of the company was Pencor Services, Inc. Reinhart wanted to improve television reception by placing an antenna on top of Blue Mountain and then installed a pole line. The idea was very successful. In 1955, the company purchased Palmerton Telephone Company.
History
Today, Blue Ridge Communications provides telephone, cable television, and internet service to more than 170,000 customers. In addition to their telecommunications, the company also offers home security services.
Pencor Services, Inc. owns Pencor Wireless, which operates the company’s cell phone service, and Blue Ridge Communications, which operates as a subsidiary.
In September 2021, the company announced that it made plans to rebuild its entire 8,000-mile cable network.
Blue Ridge Communications maintains a corporate office in Palmerton, Pennsylvania.
I’m having a lot of trouble with my internet service. I believe my neighbor have something to do with that because Mr. Robinson’s wife stuck her nose in something that had nothing to do with her. I had to go to Blue Ridge because of Covid causing school to close and my daughter needed a better internet service then Verson’s internet service. Mr. Robinson came to my home and told the Tech that was installing my internet service that he could not install my service until I get permission from my land lord. I told Lorenzo that I own my home and he can continue installing my service. My internet service would mess up because my speed would go so low I would not beable to go from Google to internet. It would just freeze. I had Blue Ridge to come and check my service at my home ,but nothing was wrong with the wiring. I brought the same kind of erros as Blue Ridge. I also had my computer checked and their was nothing wrong . I also called eero and nothing was wrong with my erros.I don’t want people coming and going to my home because of the new strain of Covid. I’m having health issues.
Thank you for the opportunity to issue a complaint. Because we are on a Social Security income, I need to decrease our monthly Blue Ridge bill. I talked with an agent, Sarah, and she helped me whiddle the bill down by $42.00. However, NEW customers receive a special for a phone/internet/TV bundle for $155.95/month, whereas the rate I was quoted, after cutting down on services, is $202.90. When do you show that you VALUE your long-time customers that have been using Blue Ridge since it was available in our area? Why am I not offered a special rate like a NEW customer?
we need to have more choices in the Honesdale area both Internet provider and cable provider we need to have somebody to compete with blue Ridge so then maybe they’ll lower the rates time to cut the cord I’ll be looking into other options and be getting rid of blue Ridge as soon as possible my bill is outrageously priced they don’t try to help you pay the bill they give you no options except for more money in their pocket very disappointed with blue Ridge they seem to be just like Xfinity and Comcast they don’t care they become a big conglomerate in the Honesdale area since they are the only oneTime for another new start time to get somebody else in Honesdale time for blue Ridge to have competition if everybody just dropped blue Ridge maybe then they would see what value customers we really are because they tell us that every time we call them very disappointed with them and as soon as I can I will be getting rid of them there is another option for Internet supposedly in Honesdale don’t know what happened to that I have not heard any more about it it was supposed to be some thing that was on the cliff so if I can get Internet I could tell blue Ridge to go you know What themselves
The Stroudsburg office needs new Management immediately! You call the customer service people are lovely but they can’t solve my problem or take care of my account with out speaking with a manager WHO WILL NOT TAKE THE CALL , I’m being told . Whom ever is being paid to run that office needs to be removed ! It’s honestly not fair to the customer service reps me voicing my frustration towards them and telling me their manager won’t answer the call . Something needs to be done or will be taking my money else where
I’m getting charged for data use when I was out of state! I was sour I’d town the week of December 23 to January 1. I have had online discussions, I’ve had phone discussions, I’ve had Twitter discussions…and now all of a sudden communication has ceased… my $50 bill is $140 and no one has an explanation for it.
Their prices are outrageous and keeps going up because they are a monopoly. They know they can do it because there is no other company we can go to in the Pocono Mountain PA area. Other customers in other places have the same issue with Blue Ridge. We need to contact our government offices to file a compliant to break this monopoly up. Other places like AT & T, Verizon, O. Online offer better packages because they compete with each other. This is the whole point of eliminating monopolies is to prevent them from over charging and taken advantage of their customers.
We have the same problem in Newberry Town PA! The cost for service is disgraceful! There are 700+ channels but I only watch about 10 different channels regularly! I’m a widow and on a fixed income so $260+ a month is outrageous! Why are these companies so greedy? I’m fed up paying this much for 10 channels! I agree with the last post that we should file a lawsuit against these people for screwing us over for so many years! If you look at the yearly cost, its $3000! on top of that the remotes they give you are crap! I had to go to the office already 4 times this year for a new remote! I think they take the one that’s returned, put it a plastic bag and give it to some one else like its new! And how do they get away with a monopoly in the first place! No other cable company is allowed in! I thought that was illegal! We have a do nothing township board as it is, so they wont intervene on our behalf! HELP!!!!
I have a property in rural Galeton PA which is serviced by Blue Ridge. Due to the limited service call and installation needs in the area, they only offer appointments on Tuesdays and Thursdays. That part is challenging but I understand the reasoning. It is impossible this time of year for me to get up to the property on a Tuesday or Thursday. I am very cable savvy and bought a modem and connected it to the service. It is active with good levels. I have now had multiple conversations with them, begging them to activate the modem so I can buy their service. They state a tech has to come to the house. when I ask why, they state to ensure the line is active. I tell them over and over if they add and activate the modem, they will see it is active and the levels are good. I told them they can send the tech out whenever it is convenient to check and verify the outside. I even offered to pay the $55 install fee, I just want service. After begging and pleading for them to activate my modem, they instead said they would contact the local office to get me a Monday install. I asked if they would then allow a self install when the local office says “Tuesdays and Thursdays only” (because they tried that already) and she stated she cannot promise that. I was promised a call back yesterday by the supervisor I spoke with and got nothing. Now, who knows when I will be able to make this happen. It is a shame Blue Ridge has a customer begging for service, offering to pay an install fee to install it themselves, yet, the company says no. They make it EXTRA hard to get service. This type of stupidity will drive this company into the ground. Good luck to all investors and employees.
I’ve been a customer of Blue Ridge from the very beginning I even have my register that shows that I paid $10 a month when I first started.I just got my bill today and they raised my price 25% and I don’t even watch 90% of what they have on I don’t watch sports I don’t watch any TV channel below 19. I think I watch a total of 10 different stations. I called them and they said there’s nothing that they can do. I was told three or four months ago that my bill would would remain the same but they jacked it up after that and then they increased at 25%. They make plenty of money from the constant infomercials. They should at least honor the agreement they gave me a few months ago.
The cable company doesn’t get paid by infomercials, the network does. All a cable company does is transmit a satellite signal from the station.
I have a summer home in Sweet Valley I live in Florida. Every summer I come up and stay for 2 months or so. One of the supervisors told me I cannot be on vacation for more than 8 months, so I have to pay for internet and phone when no on is living there. It is too cold to be there even in May. And my bill for 6 weeks was 245.00. It doesn’t even seem legal. She didn’t get Sweet Valley is my vacation ! She was a very nasty woman who took great delight in her power over a 74 yr old woman.
I’m very disappointed in your cable service. I constantly have loud snaps on my cable tv, no service, snowy pictures, and it seems like I’m always calling for cable problems. If I had a choice I would leave your company because of this. Whenever the wind blows or it rains I can Positively count on cable problems. This has been a problem for years. I find it hard to believe you can’t fix this problem permanently. Also the phone connection to get to a service rep or any real person is disappointing & time consuming, press this press that press again…I honestly feel like I could call the White house with faster connection than Blue Ridge Cable…Please do fix these problems permanently or stop the rain & dampness which seem to be the problem…
I have my weekend home in Pocono Lake, PA since 1986 and have had different TV and phone companies. For for the last 10 years, I have had triple play from Blue Ridge and my monthly costs just keep going up and up and for mediocre service at best. My Wifi is weak; I only have 100 and 200 stations with one premium channel and a phone and my monthly cost is now $245. For the past 2 years I keep being told that when a promo comes out, I can lower my bills. A promo never comes out. I called again today, 12.19.18, exactly 2 years after my last increase and was once again, told there was no promotions available. I use my TV once or twice, every other weekend yet I pay $50/month more than I do in NYC with 450 channels, 100 mbps wifi and phone with not one but 3 premium channels: Showtime, HBO and TMC. I think that is a travesty and a disgrace for a monopoly like Blue Ridge to hurt people like this. Understand that to get triple play in the Pocono’s, Blue Ridge is the only game. That should be illegal and I will pursue this as monopolies are not allowed in this country.
I have had internet service with blue ridge before at XXX cold spring drive 18229. I am moving to a new address XXX Hoh trl 18210. They also have blue ridge at this address. I was told I would have to pay a installation fee. The service is already installed!!!! All that is needed here is to set up billing in my name and activate my modem. I was told i would have to pay for a install. Install what? Sorry but anyone can hook up the cable to a modem. Is this the way you treat past costumers? I was told I could put the active account in my name. The owner has given permission for me to take over her account. I shared my experiences on social media. I was told Blue ridge has a monopoly for now. I had been a customer for 6 years. Sold my home a month ago. Never was told anything about transferring service. Now you want 49.50 for a new install? The home i am buying has blue ridge installed already. It is a simple to call in my modem serial number and register it on the account. If this can’t be done or the account switched. You will not see me as a costumer. Will not pay a bill for install when the house has the service installed already.
I have been having the same problem since installing the Tivo System, i’m 78 and the system goes out then has to be reset the modem is in the basement and I have to go up and down very hard to do with a heart condition. I have changed routers tried erro and that knocked something else out. The last 3 or service techs were here for over three hours and it still happens. Tech coming tomorrow to reinstall a Eero system, and the office suggested installing another modem for the phone. I dont know why I need another modem and cant keep paying for different things that dont work. I am paying for HBO & Hulu and they keep freezing. Someone has to know what’s wrong and how to correct it.
thank you
Al
very simple fix to alot of the cable issues BRC.
allow customers to pick their own channel line up, like 25 channels 02 through 250 for like 27 bucks. then each additional channel wanted to add make it like a fee of 5.95 per channel. **excluding** HBO, cinamax, showtime etc keep regular rates on that.
with cable you pay for stuff you dont want, use or watch but you have to pay for it. which kinda sucks. the rates have gotten very high to the point everyones scrambling to other things like, dish, streaming etc.
having a BRC ala carte option where the customer chooses their own channel line up themselves, would not only revolutionalize the cable company but generate alot of happy current customers and even more new customers. people like choices and to personalize these days, this ala carte would be amazing to pay for channels you actually watch and use and to have it a resonable price.
You do realize that channels aren’t just $1 for the cable company to get, right? Obviously not. One channel can cost about $1 million a year…If only 100 people want that channel, you realize you would pay that cost divided, right?
I am a former subscriber to Blue Ridge Cable. I am sending this letter to explain my complaint. I recently switched to Directv Now. This is the second time I have switched companies. The main reason is because BRC’s rates are so high it is impossible for people such as myself (seniors on fixed incomes) I wish to inform you that I am less than satisfied with the service I’m receiving from Directv Now, however, I am able to comfortably pay the monthly bill. Living on a fixed income and having to pay a high rent, utility bills, and medications doesn’t leave much space for high cable bills. I am sorry I am no longer a BRC subscriber but the cost made this decision necessary. Thank you for the time and attention you give this letter. Diane Manning
570 269 XXXXX Tobyhanna, Pa. 18466
I agree with you 100% about blue Ridge being overly priced they’re getting there like Comcast at this point in time I am looking at changing providers for all my services that I have lived in blue Ridge but the problem is I am stuck in Honesdale and we have only one choice for cable modem and home phone but our other two choices is dish network or DIRECTV I think it sucks that we are stuck with only one cable provider in this area I think there should be more so that blue Ridge has competition so maybe then they would keep their rates lower back when we first had blue ridge it seem to be a A decent company now they don’t even want to work with you to try to help pay your bill in this covert crisis I am very disappointed with Blue Ridge and they’re raising the rates again in September time for another company to come in and compete with blue ridge