Badcock Home Furniture was founded in 1904 by English immigrant Henry Badcock. Henry’s son Wogan took over operations and had a difficult time selling furniture during the depression. This gave him the idea of consignment, where other stores would carry the furniture and make a small profit for selling it.
Today, Badcock Home Furniture has more than 320 stores in 8 states, some of which are dealer stores, others are company owned. The company was recognized by then governor of Florida, Jeb Bush as a centennial retailer.
Furniture Today magazine listed the company as one of the top 25 furniture retailers in 2005. The company is well known for its generous in-house financing and same day delivery.
Badcock Home FurnitureBadcock Home Furniture was founded in 1904 by English immigrant Henry Badcock. Henry’s son Wogan took over operations and had a difficult time selling furniture during the depression. This gave him the idea of consignment, where other stores would carry the furniture and make a small profit for selling it.
Today, Badcock Home Furniture has more than 320 stores in 8 states, some of which are dealer stores, others are company owned. The company was recognized by then governor of Florida, Jeb Bush as a centennial retailer.
Furniture Today magazine listed the company as one of the top 25 furniture retailers in 2005. The company is well known for its generous in-house financing and same day delivery.
They don’t stand by their warranty. Purchased a sofa that came damage and they sent out 2 different repair men who could not repair. And will not replace it even though it will not recline properly and we have talked to the store we purchased from In Geneva Al and Corporate both giving the run around saying the other was responsible. Which both have told us there was nothing they could do. So we have a brand new broken couch.
Must be a company wide issue. I have had the same issue with a loveseat and I did purchase their warranty they claim is the best and still have had a broken recliner on the loveseat for 4 months now. Repair man came out and said it couldn’t be repaired, bent the metal to keep it closed, and am now being told that there is no way to repair it and the parts are on backorder for over a year, they won’t replace the recliner and when I went to the store the young female behind the counter was VERY rude and said I interrupted to her break and would have to come back.
Fort Payne Alabama store paid cash for dining table and six chairs. over two months go by no table and chairs.now they say discontionued. over two months with my cash money.now they have to sent me a check for my money back. will never buy anything again from badcocks stores. very unprofessional.
Badcock’s has a very bad tendency to sell inferior merchandise such as chairs made in Vietnam. Chairs that need constant adjusting and tightening. And then, do not want to stand behind their products that they sell, only to refer the customer to the warranty whether it be manufacturers of their extended warranty which you are forced to pay for. The warranty company will come to your home, take pictures and then find in their favor leaving you with worthless furniture or whatever you bought from Badcock’s. Regrettably I still owe them a fair amount of money, BUT, will never buy from them again. I would sooner do without than have to deal with their overcharging and worthless warranty program.
We experienced this SAME thing. We have been long time customers and the most recent purchase was a sectional couch. Never again will we order from Babcock because of the issues we have faced with trying to get it repaired.
Shopped your store in Eden, N.C. yesterday.i found the furniture I wanted, and went to the counter to pay for it, but as I talked to the salesman, and got everything ready for delivery another young lady walked over without a mask. The salesman I was with asked her to put on a mask because I have lung cancer. Her face turned red and she reached in a drawer to get a mask. We continued to talk, and she walked around doing other things, and still didn’t put it on untill I ended the sale. If she cared so little for my health, I can’t spend money with your company.
My concern is, your delivery fee. You as a company should have free delivery if a customer comes in and purchases a group of furniture or big appliance, big screen TV. My elder friend (80 years old) purchased a lift chair for her husband (84) year old she paid cash for this $798.00 plus tax for this item. She could not pay the $100 fee, so she had to find someone to pick it up-deliver it-unload it. I was told
the $100.00 went toward maintence and gas for truck. Badcock Store in Gadsden, Alabama 35904
Went to the Mooresville NC 11/20 to buy an electric range total cost about 800 dollars,I have 1388 dollars in available credit the dumb a** said i had to pay 147 dollar deposit.I have always made my payments on time,Badcock treats returning customers like s**t.
Get in touch with Consumer Protection Agency and Better Business Bureau and allow them to see the mess you going through , the similar garbage I myself went through here in Wilmington,NC.From the complaints and comment I see,Badcock is bad all over.
I have always been hesitant about buying from here and I finally did. Today I had a delivery after throwing away my old bed frame, to prepare for the new one. You guys forgot to pack a piece that holds the frame together so now I had to be rescheduled for another day. Meanwhile i will have to sleep on the floor on my mattress with back problems and have a frame half way put together leaning on my wall. Horrible! I called customer service and they said all they can do is send a new one Friday?!?! I should be TOP priority. I am so upset about this and will never buy anything else from here. If it wasn’t for my kids bunk beds being already together i would tell them to cancel the whole order. Meanwhile Next Friday i will be charged a payment for something I haven’t even been able to use yet. One week for delivery and now another week for you guys messing up my order.
Never in my life have I had such poor Customer Service, I used to do business with Badcocks in Chiefland and Cross City, fl. I now have gone today and filed a law suit agains them for two reasons, Chiefland Badcock sold me a computer that is suppose to be new a few weeks later I fine out that it was a floor model that they sold me, The so called manager of the store told me over and over again that it is new, but no box, Well from the get go I have trouble with it, It just didn’t work right, After weeks of nothing from badcocks I call dell They send me a box to ship it back in, The hard Drive had to replaced and also had to put in a new operating System. Well this is how Badcocks, that get by with it they don’t register them and that gaves them the right to say that they are new. Now Cross City Badcocks. My daughter purchased a new Washer and Dryer for her daddy, Well the very next day it starts giving us problems, First the water wouldn’t come now it won’t spin’ So I called Badcocks and got some smart a** girl that informed me that she is the manager of the store and it has been a nightmare ever since, They have now not done anything about it. I have now filled a report on her and one Chiefland store and on one the Cross City Store’. Now today I am told that they have already give me a new washing machine Which that is all another lie. So Court here we come. I know one thing they sure know how to lie. Another thing I fine out about is that the Man at Cross city told my daughter that I had never let than work on my washer that is another lie they send two man out and they said they could not fine anything and told me to gave it a few days. I have contacted Better Business Bureau Have emailed Channel 20 I think someone needs to do some thing about such awful service. Not only that They charge you for bring your purchased items. I will never purchase any thing from any Badcocks. Buyer Beware, Bad Bad Company
I am Brenda Toland’s sister in Griffin Georgia. She went into Babcock in Griffin and purchased a recliner for her husband, he is very sick,paid cash earlier this week when their stimulus check came. Was told it could be picked up today, Saturday,May 2nd, between 10 and 4. , they did not have the extra 100 dollars for delivery. A friend went to get it, was told shipment was not there yet but the store would call my sister as soon as it arrived. Mrs Toland called around 2 : 40 and they said it had been there for awhile but forgot to call her. Her friend was not available then. My sister asked could she pay the 100 dollar fee and have it delivered on monday. They said no delivery on Moday and could not be delivered until next Friday, then said cant deliver till next Saturday. My sister said I want a refund. Associate said come in fill out paperwork and check would come from corporate. Could take several weeks. She said but I paid cash, they said it was policy. So Mrs Toland would like to hear from corporate. They do not have email.
Will not stand behind their broken furniture, bad assembly after delivery. Will not purchase NEVER again from Badcock furniture.
THE ONLY WAY TO GET JUSTICE WITH BADCOCK FURNITURE FOR, FRAUD, DAMAGED ITEMS AND SO ON, IS FILE A LAWSUIT, WHICH IS EXACTLY WHAT I AM IN THE PROCESS OF DOING MYSELF.
I WILL POST ON ALL SOCIAL MEDIA AND ON THIS SITE, THE CASE INFORMATION AS SOON AS THE ATTORNEY I HAVE CONTACTED, FILES SUIT.
BADCOCK FURNITURE, IN MY OPINION, ARE THIEVES AND EXTREMELY UNPROFESSIONAL IN EVERY WAY.
My husband and I bought a bedroom suit and new mattresses and box springs from your Laurens SC location on April 19. We paid in cash. It was a great disappointment when our furniture arrived 4 days later. We waited over 4 hours for our furniture to be delivered, when it arrived, we was delivered one piece of our box spring, received another customers other half of their box spring. We was missing all the hardware, my dresser was severely damaged when the delivery men dropped it unloading it. After a huge run around with the Columbia office and Laurens store, we were told to drive to Laurens and pick up our own hardware, the box spring was swapped out the next day. We sent our dresser back, and was told we would be priority for delivery one week later. Fast forward to today, May 1, 2 weeks after we paid our cash, over $2500 to be exact. Here it is 6:30 pm and we have yet to receive our dresser. We called Columbia, and Laurens and got no answers as to where our dresser is, and when it will be delivered. Pure rudeness on the other end of the line, we paid our cash, and expected quality furniture and all around we’ve gotten rotten customer service and been inconvenienced for two weeks because of the delivery guys mistake. Not fair, and not right at all!!! I will never recommend Badcock to anyone after the experience I’ve had with them over the past two weeks. I just want my dresser that I paid in full for, two weeks ago!! I want quality new furniture that my hard earned money has bought, not scratched and dent as they tried to bring us a week ago, hoping we wouldn’t notice the damage they did!!! Bad business all the way around!!!
My husband and I purchased our mattress set and a few months later my husband died in our bed. I have begged and pleaded to have my mattress replaced but they will not do it. I can’t even sleep on my bed and they will do nothing and don’t have one ounce of compassion.
I purchased a leather recliner chair on June 3,2016 and took out the 3 year warranty to cover any problem I would have with the chair within the 3 year period. Well around the first of March 2019 the part under my chair got bent I called Badcock in Greer,S.C. they gave me the telephone number of the warranty office I called them they stated someone would come out on March 6,2019 to check out my chair a man came out that date checked my chair stated the part under my chair was bent and he would order a part and I should receive the part within 3 or 4 days and it would be delivered to my house, I waited two weeks and the called the warranty office again on 03-20-2019 the lady there stated it would take 3 to 4 weeks and the part would be delivered to the Badcock Store in Greer,S.C. I again waited until April 4, 2019 and called the Badcock Store and asked to speak to a Manager the person I talked to was named Leann in the Badcock Store in Greer store ,she stated they still had not received the part for my chair she NOW STATES IT USUALLY TAKES 4 TO 8 WEEKS TO GET A PART, I asked her where to part was coming from on a slow boat from China she stated YES. She stated they would call me when the part comes in. I HAVE GOT THREE DIFFERENT STORIES ABOUT THE PART I DO NOT THINK ANYONE AT BADCOCK KNOWS WHAT THEY ARE DOING. I WANT THE PART I WANT MY CHAIR FIXED NOW. THIS IS THE LAST PIECE OF FURNITURE I WILL EVER BUY FOR THEM.
Awful customer service for something that should be handled so easily.I was lied to about when the new foot for my sofa was ordered.After five weeks i am still waiting for a foot that their guy broke during assembly.A brand new sofa ,fully paid for with a broken foot, very sad that they treat customers so bad and have no shame.I will go to the store again to see why so long.Hopefully i can get the Salisbury post or local tv station involved.Do not ever go to any badcock store.
This has been the worst experience ever. I purchased furniture that they damaged loading and then delivered it damaged, so I called and they said they would replace it. I was told the tables that were damaged would have to be ordered and would it would be after the first of the year before they were replaced. I had no calls after the first of the year so I called and was told that the furniture would be delivered last Saturday, it wasn’t and I wasn’t even called to be notified there would be no delivery. Entire day wasted!! I called the store the following Monday and they said they had one table but the other had to be ordered, these were two tables that were supposed to be there and waiting to be delivered. Now, I am sitting here waiting for the tables to be delivered today, a week later, and so far no phone call and no idea when or if they will be here. Will never buy anything from Badcock ever again. They should be giving me a refund for the the aggrevation and time spent waiting…..
I recently purchased furniture from your florida mall location in orlando. I was was told delivery would be on Satuday January 19. I made arrangements for our old furniture to be picked up the day before.
We were just informed out delivery was rescheduled for a later date. So my family is without furniture, or anywhere to sit for at least a week. Not very happy about this. Can you please put back to original delivery date.
Order is under names Maria Delgado and William Ruszala.
On 11-24-18, my husband and I made a purchase at the Badcock store in Raeford, NC. We paid $100 to have our furniture delivered on 11-29-18. I took the day off from work, and waited ALL day for my delivery! When it got to be after 4pm, I called, and the snotty girl on the phone told me it would be delivered by 7pm. It WAS NOT delivered! We called first thing the next morning, and was told they never had us on the schedule for delivery! ??? There was some sort of mix up between the Raeford store and the Fayetteville store, where the furniture was coming from. So now I had to wait around a second day, and miss a second day of work! ?? It finally came late in the day. We expressed our displeasure with the manager at the Raeford store, and told her that since I missed 2 days of work, and our furniture was NOT delivered as promised, we should get our $100 back for the delivery fee. After many phone calls, and no return calls, we were finally told that we would get a $50 refund, half of the delivery fee. We were NOT satisfied with that, but we said whatever. The person we spoke with said that from here on out, it was in corporate’s hands, and we had to deal with them. Great customer service!………..NOT!! We waited and waited for a check that was supposed to come in the mail. More than a month later, we STILL don’t have a check. I called the corporate office today, and after being on hold for 16 minutes waiting to speak to someone, I was told my husband had to call, they would only speak to him, because his name was on the account! The customer service at Badcock SUCKS! We will NEVER do business with this company again!
My experience is similar to everyone else’s. Furniture was horrible. Had a hurricane so I had financial hardship. Got sued by company and now I’m being overcharged. Never again will I do business with this company.
Never buy from Badcock Furniture. It’s not quality furniture. It falls apart and have many flaws. They put your purchases u set Warrenty
If furniture breaks after Warrenty that’s too bad! It will not be replaced. You are wasting your money!!
I am a regular customer of Badcock for over 20 years. I have grown very tired of the products that we purchase. The experience I have had are awful. Once the warrant ends the product breaks down. We has had this to happen to my dryer, washer, refrigerator and stove that is only two years old the product stop working and needs to be repeared or replaced. I reach out to the cooperate office for help and was not given any satisfactory assistance. I feel as if I am being treat wrong, due to the situation that I have endured with these products. I am not asking for a hand out but I did want to be accommodated for the stove because it is not easy to keep purchasing appliances over and over again and again.
Mrs. Unsatisfied in Starkville
Sherhonda Reid
Raleigh NC 27616
W.S. Badcock Corporation
200 North Phosphate Boulevard
Mulberry, Florida 33860
Ref Account: 8781249492
To whom it may concern:
On the afternoon of August 1, 2018, I entered a Badcock furniture store to purchase a living room sofa and chair displayed in the front of the store. I had discussed the purchase with William a week prior to that date; upon receiving a call from William for account approval, I later closed a sale with a store manager name Natalie on August 16, 2018. Natalie mentioned my monthly payments would be $113.00 with 12 months of interest free financing. Upon delivery of the furniture, I had a relative waiting at my home for the items to be delivered. The item received was a sofa seat only. I placed a call to the store to note that the item received was incorrect. I placed a call to the store, William stated Natalie a former manager was no longer with the store and he would work to resolve the account. William asked that I return to the store to sign off for the correct item a sofa to be delivered. The sofa was actually cheaper than the love seat so the price difference was adjusted to correct the new price for the sofa and a work order placed to remove the delivery charges along with a request for a 10% discount per William for the hassle.
The sofa was received on August 31, 2018. I also received an incorrect invoice in September requesting a payment for $1389.42. The delivery charge was never removed and there was never a 10% reduction for the hassle as William stated. Multiple calls were placed to the store, a representative by the name of Taylor was briefed on the situation at hand and stated she would resolve the issue with a work order. After speaking with Taylor twice in one week I was informed by William she was no longer with the company and he will correct the account.
The total amount of the purchase was charged with additional fees for pick-up and delivery of the correct items. I received an invoice requesting I pay $227.00 a month. Upon receiving the notice, I contacted the store and spoke with a representative name Taylor. Taylor mentioned a work order would be placed to correct the order. After a week, I contacted the store, spoke with Taylor again, and reminded her that my account needed to be reviewed and corrected. Taylor again mentioned the account had a work order placed and was under review. Two days after speaking with Taylor I went back to the store and spoke with William. Discussed the matter at hand and William notified me that he would place a work order and give a 10% discount for all the hassle. A week after speaking with William I placed a follow up call and he stated the work order was issued and under review. I called back 4 days later and was advised William was no longer working with Badcock furniture.
I contacted the customer credit service department and was told that an agent Brigit and Brian Smiley with the store would work together to correct the account. Brian requested a $227.00 payment prior to looking at the account or the issue at hand. I notified Brian I had spoken with corporate/headquarters and they were able to see that Natalie had set the account up on a 12-month interest free program at $113.00 and William adjusted the account to show three separate plans at a total of $227.00.
09/15/18 thru 09/24/18 (approximate dates)
I spoke with Taylor who mentioned she would put in a work order to correct the account information and payments. The account was set up on multiple payment plans. She is not sure why, but will have it resolved.
10/1/18 and 10/5/18
William in the Raleigh North Carolina store advised Taylor no longer with the store, the invoice would be corrected and a new bill would be generated. I reiterated my concern with the projected collection date of 10/7/18. He advised a new bill would be generated and I would receive a new invoice.
10/20/18 2:12pm
No Natalie, No Taylor and No William. New contact person at the Raleigh NC store is Brian Smiley. Will research the account. Requested a payment be made for $227.00 as he was sure that corporate would want this before making any changes. I mentioned that I had spoken with corporate and was told to contact them in a couple of days and ask for Bridget. In addition, Bridget would be calling the store to work with Brian to fix the account.
10/26/18 12:48 PM and 10/29/18 5:40 PM
Calls received from Brian Smiley, he is working on the account and a work order was placed. He is awaiting a call from account manager to rectify the issue. He can merge the accounts together and make the payment a little cheaper. Unacceptable, someone needs to review the numbers and understand the total is far off and incorrect.
11/2/18
Brian Smiley mentioned a credit adjustment of $107.20 also offered to move the accounts around to include the two totals under one account at almost $200.00 a month. Work order issued is 852468
11/5/18 2:41 PM
Spoke with Angelia Manager in credit services, she does not wish to provide her last name or her supervisor’s information. I was informed she would send an email and ask Olivia to call me, after repeatedly asking for Olivia, the first and last name I was told was unavailable, because she is not a floor person so again the information was unavailable to me. I am patiently waiting to see how long it will take to get a call from Ms. Olivia.
As of today November 5, 2018, the account issues are unresolved. I look forward to hearing from someone in regards to a resolution to this problem 919-264-6949.
Items rec’d are as follows:
$ 598.00 SOFA
$ 59.80 FURNITURE PROTECTION
$ 99.95 DELIVERY
$ 398.00 MATCHING CHAIR
$ 39.80 FURNITURE PROTECTION
$ 31.75 SALES TAX
$ 54.94 SALES TAX
$ 1,282.24 Total
$ 106.85 12 MONTH NO INTEREST PYMNT
Contract state $113.00 per month
Please assist me with understanding how these items total $227.00 a month. My statement is showing $113.00, representative in customer service said that total is for one piece of furniture. A love seat that was delivered in error.
Sincerely Yours,
My husband and I both have accounts with badcocks and have had them for many years. Recently my husband got hurt and has to have back surgery and lost his job so for two months we were late paying and they charged us late fees. I spoke to the manager of the store in West palm beach Florida and she told meif I paid the payments on time which I did she would have the late fees removed. For two months now I have been harrassed by that store to pay 2 15 dollar late fees on each acct. If I would of had the money to pay to make the payments on time I would have done so I certainly cannot afford to pay a fee of now 60 dollars. So they took it upon themselves to take my regular payment and only apply part of it to my account and they took the late fee out of my payments so now it shows me two months late on our accounts I did not authorize them to do any of that so now I will get ahold of an attorney to see what law they broke when they did that. I would like the corporate manager to get a hold of me. He can get my information from that store on cherry rd in wpb Florida I have really had it with these people.
I went into your Garner store on 5/27 to purchase a child buck beds. I received beds as told. I notice after the delivery guys left a hole in top front guard wood, and the stair rails were loose. I contact Garner and I had to come in to sign a form to get the wood replaced. The board was replaced. When I moved to a new place in the same location, the bed stair case fell apart. I contacted the store and to let the know what happened. I sent emails and pictures of the whole set. They sent some guys out on 7/9, and instead of taking the whole set. I was lift with the beds and dresser. The dresser didn’t have wood on to.The beds was too dangerous for my kids to sleep on, so again I called store and spoke with David, which I feel didn’t really care. I decided to go in store on 7/10 to ask for my money back. I couldn’t get money back, so I got two single beds. I didn’t get so much as an apology. I felt for all I went threw, I should at least got both box springs for free or something for all I had to go threw with Tracey and David. I will never buy anything from this store again. This store gave poor customer service, and didn’t care about my kids not having a safe bed to sleep on. I am still upset about this.
Kane, I missed your follow up call – Sorry! I returned the call and was on hold for 5 minutes or more and the auto attendant said 4 were ahead of me. Then it rang like I was being connected, but another auto attendant said please hold and that 5 were ahead of me. I hung up!
I appreciate your call and with regret I must tell you that the second sofa is the same as the other one. When they both arrived they seemed ok. After sitting on this one since it was delivered last Friday 6/15/18 only three days it is starting to sway on that left side again. I am so upset and disappointed. I haven’t called the Greenwood SC because the Manager would jerk me around.
I do not want this sofa only to have it do the same thing. I failed to tell I you I think that theservice rep that came out on the 1st sofa said it was being damaged due to them shipping them on the left end.
I cannot pay $1,000 for a sofa that is a defect. I was afraid this would happen and I would end up in the same situation. I’m asking that you please have it picked up this Friday. I have spent a lot of money with BadXXXX. I want the sofa picked up and the cost removed from my account. I also want any/all warranty charges on all recent purchases cancelled. I did not ask for them all just the sofa when purchased. Remove any warranty charges after picked up.
Please feel free to contact me via cell or my home phone again after the matter is cleared up. Sorry it has to be this way.
Greenwood South Carolina Store
Dissatisfaction is an under statement on how I feel about BadXXXX! ?
I purchase a lovely auto recycling sofa, end tables and coffee table. Immediately I noticed one end of the sofa was higher. I contacted the store and they suggested I take pictures and text them to a cell number which I did. I even used a yard stick to show the difference on each end as it difficult to see in a photo. I was told a service tech would come out as the couldn’t do anything until he looked at it.
He saw there was a problem and said we have been having problems with these and there’s a kit I can install to fix the problem. I told him that I paid a lot of money for this sofa and I refuse to pay for a new sofa that has to be repaired. He said that would be up to the store manager.
Well I waited several days and every time I attempted to call they wouldn’t answer claiming they were with a customer. When they finally did I was left hanging and was even told that the sales lady that reported it was on vacation and to call her back when she returned. In all these days! The Manager/Supervisor never contacted me to provide good customer service.
Fed up with it and the sofa was not even a month old, I went into the store on June 7, 2018 and spoke to him. His response was corporate will be down the next day the 8th and without corporates approval he could not take it back. I made it clear I wasn’t paying for a sofa that has to be repaired and I would bring it back myself if they won’t pick it back up.
The 8th around 11:00 I called to see if corporate was there and was told they were not, but he had talked to the service rep who came out and the sofa would be repaired. He further added that the low side was from use and wear and tear. I became livid! The first payment was not even due till June 13th and I reported it immediately and he says due to wear and tear it needs repaired!!! I hung up before I blew a gasket.
Previously I bought;
bookcase bed w/drawers, the drawer section had to be replaced.
box spring and mattress. Had a hole in it and had to be replaced.
This complaint will probably fall on deaf ears but I have to say…..DO NOT BUY FROM BADXXXX. THEIR CUSTOMER SERVICE IS HORRIBLE and not quality.
I contacted Customer Service (800-223-2625) and spoke to a nice gentleman who put me on hold and contacted the store Manager. He came back on line and advised me that I would be receiving a replacement sofa a week from Friday 6/22/18. We will see if it is also defective. To be honest, after reading reviews about quality I’m skeptical how long it will last without more problems, but will try it. I shudder to think how the warranty holds up…..
I also just recently purchased an over sized sofa bed chair. Scary!!
Kane, I missed your follow up call – Sorry! I returned the call and was on hold for 5 minutes or more and the auto attendant said 4 were ahead of me. Then it rang like I was being connected, but another auto attendant said please hold and that 5 were ahead of me. I hung up!
I appreciate your call and with regret I must tell you that the second sofa is the same as the other one. When they both arrived they seemed ok. After sitting on this one since it was delivered last Friday 6/15/18 only three days it is starting to sway on that left side again. I am so upset and disappointed. I haven’t called the Greenwood SC because the Manager would jerk me around.
I do not want this sofa only to have it do the same thing. I failed to tell I you I think that theservice rep that came out on the 1st sofa said it was being damaged due to them shipping them on the left end.
I cannot pay $1,000 for a sofa that is a defect. I was afraid this would happen and I would end up in the same situation. I’m asking that you please have it picked up this Friday. I have spent a lot of money with BadXXXX. I want the sofa picked up and the cost removed from my account. I also want any/all warranty charges on all recent purchases cancelled. I did not ask for them all just the sofa when purchased. Remove any warranty charges after picked up.
Please feel free to contact me via cell or my home phone again after the matter is cleared up. Sorry it has to be this way.
Thank you,
Sonya Lindley
Coffee table (just purchased)
End tables (just purchased)
Bookcase bed w/drawers and a mattress (defective drawers replaced)
Queen Box Springs and Mattress (had a hole in it)
Beautiful Curio Cabinet
Oversized sofa chair (just purchased)
Thank you for your help Kane, you are an asset to this company
Account #206876416
I purchased a red sectional in April of 2017 from BadXXXX Home Furniture & More located at 770 West Sunrise Blvd, Fort Lauderdale, FL 33311, where Delroy Furguson assisted me, and John Torres is the Customer Service Manager. I inquired about a Warranty as I realize what an investment furniture is. I am investing in my home and upgrading the décor, and believed BadXXXX & More to be the right place to make these investments. After discussing my concerns regarding the quality of bonded leather, and reassurance from Delroy Ferguson that bonded leather would give me at least two to three years before beginning to peel, I paid $1,098 for purchase of the sofa as well as the ‘extended warranty’. I was advised to purchase the extended Warranty as it would cover “any issues that come up with the couch”. In less than a years’ time, 2 coils have broken on the couch resulting in it now having a sunken appearance in multiple spots, as well as the couch starting to peel. I have to reiterate that this is less than ONE YEAR after making this purchase.
It is also important to point out that I do not have a lot of traffic in my home. There are only 2 adults living in the home, no small children that might aid in the accelerated wear and tear of the sofa, and nothing beyond normal seating has been done on the furniture. There is not an excessive amount of sun in my home, nor have any cleaning products been used on the leather.
I contacted the store to advise of the issues I’m experiencing with the couch and was advised that I was 2(two) days too late to benefit from the one year warranty, which would grant me the option to exchange the merchandise. Instead I would need to make a claim on the sofa. In addition, I was advised that even with the extended warranty I purchased, the lifting/peeling and broken coils would not have been covered.
This leads me to wonder what is covered. There has been no benefit for me to have made that purchase of the extended warranty. And I am inclined to believe the salesman was aware of this when he suggested I purchase it (an additional $140).
I’ve been in contact with the store manager as well as other associates, and the best that has been offered to me is a $398 store credit. Of the $398, they will charge me another delivery fee, which decreases the amount of the credit.
There are a few issues with this:
1. I have no confidence in the quality of the materials and the craftsmanship of the furniture at BadXXXX Home Furniture & More, so making another purchase there will only lead me right back this same issue
2. I have looked multiple times to try and find an item that I’d like to purchase and each item I’ve found is NOT available
3. They have offered to order the items that I am interested in, but if they are not available and delivered within the window of my credit period of May 12th, 2018 to June 11th, 2018, the credit will be cancelled
As a consumer, I feel cheated out of a positive Customer Service experience. The salesperson who completed my purchase knew that the ‘extended warranty’ didn’t cover anything that would be helpful to keeping my investment, and it was recommended for me anyway.
I am beyond disappointed in the service I have received, in the lack of care and concern being shown throughout this process, as well as the poor quality of the sofa I invested in from BadXXXX Furniture & More.
03/07/2018= Received a call at 9:50pm from BabXXXX on 3/06/2018 . I have been told of the threats from BabXXXX. #1 I will no longer be able to add to services with this company, This is not an ongoing issue. I went to hospital to give birth to a STROKE. OMG..I WILL SEND A LETTER TO MR BURDETTES OFC AND I WILL SUBMIT A VR
IRAL CALL BACK
I bought a bunk bed (which they didnt have in store so picked it out of their magazine) I also got 2 mattress ..the top is a twin bottom is a full…I paid a total 1,686.04….Yes paid that total the day we went to this wonderful Waynesville NC store….Well a few days after they installed it I called because their is a big gap on the bottom (full) mattress and the bed…Its not normal to have a huge gap but they said it is..A few days ago my 4 year old som was climbing up to his top bunk and the BOLTS snapped and he fell off..This BED is not even 6 months old….We ordered this 8-19-17…My son bumped the back of his head when he fell ..I have the pictures….wrote the warrant center that night….The paint is chipping ( yes some is from kids) but NOT ALL….This furniture is made so cheap …The owner Cole came out today and said somebody must have picked up the ladder…ummm you guys BOLTED IT…REALLY ??How can a 4 year old do that???? The top shifted when the ladders bolts somehow came loose and. My son fell back and hit his head…..so now the top is NOT SQUARE….he said new ladder and some tightening….NO WAY ….He didn’t even take pictures…..The bed is shifted and is so flimsy!!! I have a son who is scared to death of this bed( even though he cant sleep in it b/c we dont have the ladder to climb up ) I dont trust something thats not even 6 months old…AND THE BOLTS COME LOOSE AND MY SON FALL OFF THE LADDER…..U CAN PUSH IT AND THE WHOLE THING MOVES !! HAS SINCE DAY 1….MATTRESS DOESNT FIT…I am asking them to take this. Flimsy ..VERY DANGEROUS BED out of my house and I want to pick a bed from the store. test it to see if its sturdy and safe….I dont care if it’s cheaper keep the rest of the $ …This should have a recall on it …Very DANGEROUS BUNK BED ….I want to speak to Rob Burnett ASAP THE CEO …The owner who came out today wanted to blame my 4 year old son for the ladder falling…..it was BOLTED 3 TIMES MAYBE 4..Somebody get back to me ASAP Kristenledford2@ aol.com
My furniture was delivered Nov.4 I have yet to get a bill or a statement.I wanted to send payment number 2 but the way it’s going it looks shady.Please send me a statement
I wanted to let you know that we received excellent customer service from Nicole at the St Augustine store. In addition, we had several deliveries for both myself, my husband and my son and the same delivery drivers came each time. Their names are Rich and Shawn and they should be recognized for being extremely careful, professional and polite. They had to lift and EXTREMELY heavy Serta ergonomic motion bed frame up 2 flights of narrow stairs and took extra care to make sure there was no damage to the frame or to our house. I strongly recommend that sales asks customers in advance if they have stairs and when delivering this item they send more than 2 strong guys. Regardless, they made it work and exemplified great customer service. Hopefully these guys will get recognition for a job well done!
Watch out for their drivers especially trailer #366 they will cut you off constantly blowing the horn for no reason.
The first item. I GOT FROM WAS A VACUUM IT LASTED ONE YR .was a high dollar one..they said that to bad . So we got a stove, so far so good ,than I got a microwave .the last last thing I got was a laptop., Ali’s it lasted one mtm. That was April 2017 .it is July now. All they said,was????., It is being, fixed.
I have always used badXXXX and told other to do the same. After this experience with a leather sectional tearing within less than a year and having to call customer service on several occasions.. I will never ever buy anything from BadXXXX and I will suggest to others to do the same this is the worst customer service that I have ever seen for something that I’m supposed to be paying for. Of course when you purchase a new chair you get rid of your own I called about my cheer ripping they suggested to give me a credit for what I purchased of course there’s no products or anything equivalent to what I have so they told me oh well there’s nothing they can do other than return the chair and then I would have to find a chair somewhere!! Although they knew the products materials was defaulted
Service department: Jesus Garmas and Summers are the two that I have been dealing with. Very poor customer service department.
Bought a chair and foot stool from ( BadXXXX furniture ) 09/11/2016.
Call the store 02/10 and was told I would have the service man be at my house the following Tues. no call no show. So I called and was told I didn’t not have an appointment but I did say I few kind words and was told they made a mistake and the service man had a medical emergency and he would be there the next week. Picked up the chair and foot stool on that Thurs. and brought it back 03/01/2017 to fix the cushion where it had compressed.
Two weeks later it breaks down again and I was told by Summers and Jesus that there was nothing that the company would do now to fix it. I call them back and told them they better do something about this chair and Jesus requested picks of my chair and I send them. Two days later he’s telling me to go pick out a chair in exchange for these two items. I paid $1312.12 for both pieces. Went to look for a chair and all their chairs are cheap made and cheap prices. Less than the price I paid for both pieces. I will not give in to trading two for one cheap piece plus the chairs do not work with my neck problems that I’ve got.
I told Jesus that there is a chair that is less price and works with my neck and I’m willing to trade both in for the lesser chair price plus the different I paid for borh. Jesus responds was no it would be even trade for two pieces that was $1312.12 for $398.00. I know He wouldn’t cut him self for less and I’m sure not doing. I exspect to be treated fair on this issue and would like this to be taken asap.
Jesus has the pictures of my chair and I would like a responds ASAP.
I bought a washing machine and dryer from your Walterboro store. We connected it and worked like really well for one week until we found water all over the laundry room floor. I went back to your company to exchange hose because it was leaking. Two days later water was on the floor again. I have been mopping up water for a week now. Your guys came to my house on Friday to see what the problem was and told me it was the hoses. That’s it! They did not fix anything nor has anyone from the store called me. I had to speak to 3 different people to get the guys to come fix the problem and they still didn’t fix it. Why monitor a problem and don’t fix it? Horrible customer service. I will not purchase anything from your store again and I am telling everyone I know on Facebook about my experience with your company.
It was very bad as you have changed my down payment percentage without even notifying me. Plus the sales lady at fruitland park florida store Connie even told us ten percent down so the employees did not know of the so called corporate change to. You really need to let people know when you change their accounts very poor customer service. You have lost two customers and will let everyone know not to shop at your business
Very unhappy. I went into Fruitland Park Florida store on 2/10/2017. My wife and I have both been customers of yours since last May. My down payment was 10 percent when I signed up for my account. We picked out a stove. Connie the sales lady even told us it be ten percent down. She then starts the paperwork to find out its now 25 percent down and I was never notified of this change. Connie even had said ten percent down. Very unprofessional not to let customer know of changes and the employee did not even know. You have lost two customers will never buy anything again due to poor customer service and have contacted better business Bureau along with channel 9 Todd Ulrich investigating team to let everyone know not to do business with you as you change the customer account without even telling them very poor customer service. That is fraud.
The last name is wrong on the first one sorry and it’s supposed to be December 30/31
I went in to your store on the 30/31 of c to purchase a child’s recliner I had a $300.00 credit I paid $65.00 to but chair on a payment payment went through in order to get chair I had to add $40.00 more which I didn’t have they says that I will receive my money back in 7 to 10 business days by sending a check have not received it yet why can’t you just return it back to my card it has been 2 weeks so what’s the hold up thank u