Books-A-Million, sometimes called BAM!, was founded in 1917 by Clyde Anderson in Florence, Alabama. The company started as a small newspaper and magazine stand on a street corner. Soon, Anderson took his profits and purchased a bookstore in 1964, which he named Bookland. Bookland is still in business, operating today as a subsidiary of Books-A-Million.
Today, the company is the second largest bookstore chain in the U.S. With more than 250 stores, approximately 5,500 full time employees, as well as an eCommerce site, it’s difficult to not find a one of these chains in any large city in America. The company is second in size only to Barnes & Noble.
In addition to the book stores, the company also owns a distribution and wholesale book subsidiary, American Wholesale Book Company, as well as NetCentral, an internet service company. The company recently acquired Yogurt Mountain in 2010.
Books-A-MillionBooks-A-Million, sometimes called BAM!, was founded in 1917 by Clyde Anderson in Florence, Alabama. The company started as a small newspaper and magazine stand on a street corner. Soon, Anderson took his profits and purchased a bookstore in 1964, which he named Bookland. Bookland is still in business, operating today as a subsidiary of Books-A-Million.
Today, the company is the second largest bookstore chain in the U.S. With more than 250 stores, approximately 5,500 full time employees, as well as an eCommerce site, it’s difficult to not find a one of these chains in any large city in America. The company is second in size only to Barnes & Noble.
In addition to the book stores, the company also owns a distribution and wholesale book subsidiary, American Wholesale Book Company, as well as NetCentral, an internet service company. The company recently acquired Yogurt Mountain in 2010.
I left your store in Clarksville Ind very upset with the manner in which one of your employees handled a situation. Entered a restroom only to find evidently someone with a colonoscopy bag had an accident. There was human waste in many areas of the restroom . I went to the checkout area to report the situation hoping a little kid would not enter the restroom..When I was finally able to talk to the cashier i was so disappointed with the attitude the man had about my info..I understand it was not a good thing to hear however it angered him. He turned away from me and stood with his back toward. I asked him if he didn’t appreciate me letting him know and with a dirty look he stated 50 50 and turned away again. As it angered me ( 70 yrs old and take everything except stupidity in stride ) I left saying i hope he takes care of the situation for his customers sake. He muttered something under his breath as I was leaving. While I know it wasn’t an easy thing to hear his attitude was totally unacceptable.. I didn’t get his name. Hope he was able to get the mess cleaned up in a timely manner as the store was very busy with customers.. No more purchases from your company unless I get a reply .. Thanks for your time.
Starting to wonder if corporate really cares about customer satisfaction . No response yet
After the recent assault on women by the Alabama legislature, I decided to vote with my dollars, by openly boycotting any business with headquarters in Alabama. Unless they would openly support and DONATE to Planned Parenthood.
I discovered BOM a store I frequent. Upon further research I see the executives are all MALE. Though, I have only seen 1 male employee in the store I frequent. “Must have been the manager, I am assuming this company does not believe women are capable of that position.”
Being a senor citizen I am sorry I failed to carry signs and work from the 1960’s to today to put women in the position I assumed they would attained by now.
These trashy books are located right in the front door of your run down location in Jackson MS. I refuse to subject my family to such immortality. Sorry, you’ve lost my business. Make America Great Again.
The subtle Art of Not Giving A F*ck
Calm The F*ck Down
UnF*ck Yourself
No complaint… Trying to apply for a job opening (Graphic Designer position). Online application page does not load-up… Have left a message for HR… Just need to know if the position has been filled.
They should talk to an experienced professional – me – before making a decision!
Thanks.
Steve Toole
Hoover, AL 35226
Phone: (205) 566-XXX
Before I get to my comments, I called The Books and Company location at 4453 Walnut st(at the Greene), Beavercreek OH I called at 2:05 PM, 30 Mar 19 and the phone rung 12-15 times before someone picked up!! Now to my complaint. My lovely wife and I stopped at the Beavercreek location at approximately 4:00 PM, 29 Mar 19. I understand that the weekly deliveries are on each Thursday. I inquired about the April 2019 edition of Book Page. Note: we were in the area and stopped by, we live 40 miles round trip from this location, which is closest one to our home. I was told that the April edition would not be available until 1 Apr 19(Monday). I explained to them that we live 40 miles round trip and I know the delivery schedule(each Thursday) and again was told that the April Book Page edition will not be put out until 1 April 2019. They would not even checked the storage area for the edition. I discussed this issue with Eric, he would not provide his last name, however, he did provide the customer service number(Eric needs some customer service training) If customers do not come into Books and Company he will not have a job !!!. I called Customer Service and told the young lady the situation and I gave her the location of Books and Company, she then placed me on hold for 6-8 minutes, came back and again stated the April edition of Book Page will not be available until 1 April 2019. I did not request that the March issues of Book Page be replaced with the April editions, I just requested one copy. It seems unusual to me that when the deliveries are on Thursday the April edition of Book Page will be available on Monday, 1 April 2019. As the reviewer can understand I am not happy with my service and complete lack of customer service. Please contact me at 937-206-XXXX(CP) I work full time, if I don’t answer, please leave a message and I will return the call ASAP. Thank you.
Highly disappointed, trying to help a troubled teen brought him to your store to find a book called “Cant hurt me ” the store had been out since christmas your clerk assured me so we order the book. Waited a week for the book a package shows up with the wrong book. I need to help this young man and keep him engaged in bettering himself. Im against the war on physical books but here is a prime example of how a simple amazon download could have aleviated my frustration….upgrading the shipment does not suffice and the has splintered my faith in future gift purchases online
hi,
how do i send a private,,,confidential letter…or note to one of your executives
regarding one of your employees in illinois,,,
thank you in advance, for your consideration,
john
I am a Club member until the end of October when my membership expires. I am not renewing it. I took my granddaughter to the Southern Pines North Carolina store which we go quite often to. I bought her 2 NumNom’s at $6.49 each. I thought it was funny that the price tag was hand written. Later we visited Walmart’s at which time we saw NumNom’s there. They were priced at $1.99 each. I wrote an email to customer service and got the usual response how great BAM store were and all the perks that went with them. I emailed again and received the same response back. I tried calling corporate during their business hours but no one was available to talk to at this time. I can see if your price was even $2.49 for one but not $6.49. I will no longer be a club member and will tell everyone how I felt ripped off.
Hello,
I purchased a book as a gift for my father for Father’s Day. The order (#6973097441997) was placed on 6/12/17. I received an email that the item had shipped on 6/14/17, although the same email said the tracking info was not available…strange. Of note, I also paid for expedited/express shipping. As of today, 6/27/17 I still have not received the book. I called and spoke to a customer service representative who told me the book can take up to 14 business days to arrive. I explained to her that I expect a refund for the express shipping which she honored, but only after going round-and-round with her about it. She then said the book may take up to 30 days to deliver!! 14 days and 30 days is quite contradictory. What’s going on with your company, Books A Million? You have no business offering express shipping if you can’t get your orders fulfilled in a timely manner. No where on your website did it mention the item was on backorder or would take 30 days to deliver. I suppose you’d loose a lot of business if people knew ahead of time their order wouldn’t arrive in a timely fashion. I will not shop with your company again. Meanwhile, I’m still waiting for my father’s gift. Do you suppose I’ll have it by Father’s Day 2018?
-Ivy
I want to start off by explaining that I am EXTREMELY disappointed in books a million. I ordered 5 books (order # 6804488017539) through the Army Air Force Exchange Service (AAFES) marketplace on the morning of 30 November 2016. I signed in as a guest and completed my order as a guest using the default shipping choice (free 3-7 shipping) and checking out with my total being $65 and none of the books being on back order. When I got home I was charged $76, one of the books “brainwashed” was on back order and the order was all over the place. I called customer service and explained my situation and the customer service rep acknowledged that the book “brainwashed” was showing “in-stock” on the page however they did not have the item in the warehouse. This would have been fine if they had simply refunded my money but they initially did not, so I asked to be transferred to a manager and they did her name is Jesse (Customer Service Lead). From the start this representative was not welcoming, understanding Or helpful. I asked to have my entire to be refunded given the cirXXXXstances and I was told “she could not do that” because one of the items have shipped. I told her then just refund the remaining books in which she replied with the same answer. At this point you can possibly understand my level of frustration. She told me that she could refund 3 of the books because one of them was preparing to ship. As a consumer I will NEVER use books a million both online or in-store. This issue could have been easily resolved and I would have been satisfied with just a little understanding and meeting in the middle, none of which happened. As a business located on a military exchange online marketplace I will be contacting our AAFES folks and explaining my situation in hopes this never happens to another service member. I wanted to make you all aware of how your business plan is being executed so that you can fix it, unless this is acceptable? Thank you for your time.
Chris Simmons