Teleflora was founded in 1934 by Edwin Douglas. The original name was Telegraph Delivery Service. Today, Teleflora is the world’s largest floral wire service in the world. The company provides flower delivery services around the world. Teleflora has offices in 20 countries and more than 3,000 employees. The company also has 15,000 florists who are members.
The company acquired FlowerBuyer.Com in 2013, which was one of the largest wholesale flower-buying services in the world. The company is privately owned by Lynda and Steward Resnick, who purchased it in 1979 for an undisclosed sum.
Teleflora is known for its creative ad campaigns that are featured in Super Bowl ads and on billboards located in shopping malls and bus stops. The company works closely with local florists to provide flower deliveries for weddings, birthdays, mother’s day, funerals, and more.
Teleflora is often listed as one of the best flower delivery companies in the world.
Teleflora maintains a corporate office in Los Angles, California.
Teleflora was founded in 1934 by Edwin Douglas. The original name was Telegraph Delivery Service. Today, Teleflora is the world’s largest floral wire service in the world. The company provides flower delivery services around the world. Teleflora has offices in 20 countries and more than 3,000 employees. The company also has 15,000 florists who are members.
History
The company acquired FlowerBuyer.Com in 2013, which was one of the largest wholesale flower-buying services in the world. The company is privately owned by Lynda and Steward Resnick, who purchased it in 1979 for an undisclosed sum.
Teleflora is known for its creative ad campaigns that are featured in Super Bowl ads and on billboards located in shopping malls and bus stops. The company works closely with local florists to provide flower deliveries for weddings, birthdays, mother’s day, funerals, and more.
Teleflora is often listed as one of the best flower delivery companies in the world.
Teleflora maintains a corporate office in Los Angles, California.
Stay away from ordering with telaflower
Very disappointed and extremely frustrated. I placed an order on February 9th to be delivered for a funeral set on February 14th. Please keep in mind I understand Feb 14th is a busy day for flower shops. I would like to think if a corporation cannot fulfill an order they will notify the customer ahead of time giving this is not your every day valentines order. This is an order for a family grieving the loss of a loved one.
The day of delivery on Feb 14 the same day as the funeral I receive a phone call stating they cannot fulfill the order. Excuse me but why am I just being notified. As a corporation I should have been informed ahead of time so I can plan an alternative.
Ask yourself this if it was your family member or friend or parent would this be acceptable for you.
I called customer service while I know it was the agent on the phones fault however the agent did not really show any sympathy in this matter as well.
Never again
I’m sending this letter in regards to an order I placed on Wednesday May 15, 2019. I ordered the Baby’s First Block by Teleflora-Blue to be delivered to my daughter on Thursday May 16, 2019 for the arrival of my grandson. Nothing was delivered that day. I called Teleflora that evening, they were to leave message with florist. I called Teleflora on Friday May 17, 2019 after nothing was delivered that morning. Finally that afternoon, a delivery was made. However it wasn’t what I ordered, in no way shape nor form. The container was not the baby block that I ordered nor were the flowers, no baby blue in arrangement. This was the most frustrating experience ever, late delivery, incorrect item, numerous hours on the phone. Hopefully for future orders for customers they’re not treated like I was. A follow up email would be appreciated. Thank you!
After reading the comments below I will add that I was told the flowers would be delivered the same day. Late afternoon I receive an email saying they couldn’t be delivered that day but would be delivered next day. This seems to be a trend with this company. Are you reading this JEFF BENNET!?
I made a very big mistake ordering flowers from your company and I will never do it again. I ordered a bouquet for a friend and a completely different bouquet was delivered. It was a cheap bunch of flowers picked up at a grocery store and stuffed into a vase with no arrangement. When I spoke with Teleflora they offered me a 20% discount on my next purchase. Are you kidding me!? I told them I wanted the correct bouquet delivered today. They advised me they would deliver it today but must pick up the one already delivered. What?! You want to inconvenience the recipient by having her wait to give you back the flowers? Are you not going to deliver them if she is not there to give you the ugly ones? I asked to speak with a supervisor. After a long wait, no one is available. Of course not. In the end Teleflora would not accommodate me. So they lost a customer over a $10.00 bouquet of junk flowers. What kind of business practice is this? I will be spreading the word far and wide about my experience. I had many choices of delivery services and I chose you. I will never choose you again. You have negatively impacted a wonderful occasion that I wanted to celebrate with flowers.
1/2/2019 – My sister ordered flowers for my Uncle’s funeral had a confirmation and even called to make sure that they would be there today 1/2/2019. 30 min before the service which was in OHIO!! my sister received an email message stating ” The flowers would not be able to be delivered”,, She called got some “Moron” who kept saying they would deliver tomorrow??? WHAT… The Funeral is today.. No one will be there tomorrow what a stupid comment.. My sister was so upset and requested to talk with a Supervisor. OMG!.. Totally “ignorant” kept saying we will deliver the flowers “Tomorrow” Just how stupid are these people?? DUH!! The funeral is today… now and they notify her 30 minutes before the service is to start?…. TOTALLY UNACCEPTABLE!! She also claimed that she could not locate another florist who would be able to deliver any flowers to the funeral home so my niece got on the phone and located a florist in Akron Ohio who was able to get something to the funeral home at a quarter to 11:00 they did help and were able to get something there before the service ended… the service started at 10:00. People these people are absolute “Morons” and know nothing of Customer Service and this girl just kept saying we will deliver them tomorrow… REALLY!… Your a Moron the service is today not tomorrow and no one will be there tomorrow.. I wonder how you would feel if this was their family member…. !!… So anyone reading this please Never .. Ever… Order from these a-holes!… I told my sister to contact her credit card today because reading the other comments people never ever received their money back.. No big surprise on that either… Teleflora you should all be totally ashame of yourselves and the CEO of this company should be appalled at the way this company is operating… CEO OF TELEFLORA IS JEFF BENNETT… YOU SHOULD SEND MY SISTER AN APOLOGY FROM YOU!!. THIS IS YOUR COMPANY AND YOU ARE RESPONSABLE FOR THE PEOPLE THAT WORK FOR YOU… I WILL BE TELLING EVERYONE I KNOW NEVER TO PURCHASE FROM YOUR COMPANY EVER!!
I placed an order for delivery 7/16/18. On the afternoon of 7/16/18 I receive an email to call telaflora because there is a problem with the order. The first young man I reached said they could not deliver until 7/17/18. I said it was for a birthday which was 7/16/18. His response was, “place a call, wish the person Happy Birthday and let the flowers be a surprise when they are delivered the next day!” I said no that is not what I paid for, and asked to speak to a manager. After holding for 12 minutes I was transferred to Rachel. She told me they would refund 30% of the cost and would include a note of apology. I explained to Rachel that her website said they would be delivered 7/16/18. If they could not deliver 7/16/18 they should not have accepted the order. I asked for her manager, and after 20 minutes on hold she said there was not one available, but I would receive a call within 24 to 48 hours. I explained this call would not help get the flowers delivered. She then said she would refund 50% of the cost and send the flowers with an apology in addition to me getting a call in 24 to 48 hours. I then received an email that I need to pick a different choice arrangement because the one I selected was not available. Then instead of communication from a manager, what I received instead was an email on 7/17/18 that they were cancelling my order because they were unable to locate a florist in the area. The money however is still gone out of my account, and not information on how to obtain a refund. No flowers, hours on the phone but they still have my money.
Ordered housewarming flowers for my son and family. Ordered popular bouquet. Paid for premium upgrade. What they received was probably not as nice as a crummy grocery store bouquet for $6.99. Paid $60. Requested delivery for Feb. 2nd. Didn’t arrive until 6:30/PM and a pathetic bouquet. Will NEVER, EVER use Teleflora in the future and will be absolutely sure to let everybody I know just how bad this purchase was.
I’m beginning to believe this company is more about scamming people out of their money than customer service. I ordered an arrangement ,it was never delivered I was told someone named BRIAN signed for it at the hotel,the hotel said they have no BRIAN there to supposedly sign off on a delivery,have called several times,was told they’ll call the florist,who apparently is never open,was told they would give me 50% off my next order,which is useless to me because there are no teleflora florists in my area,I think I can guess why. I will never use this company again,and will tell everybody that they are scammers who don’t give a crap about customer service or the customers.
We ordered flowers for my mother in law’s birthday, which was on 12/17. They did not arrive. I called that evening and after talking to two reps who could not understand me due to their language barrier, I was promised a delivery the next day with a note of apology.
12/18 – the replacement flowers never came I was promised a delivery for the following day, a note of apology, and a partial refund.
12/19 – replacement flowers never came. I was told “this time” they’ll use a DIFFERENT florist and the would email me confirmation of the delivery the following day.
12/20 – replacement flowers never came. I called and was told they were signed for (she did not sign for them and was not home at the time of the alleged delivery) I was promised a redelivery on 12/21.
12-21 – again, replacement flowers never came. Again, teleflora assured me they had been signed for. My mother in law did not sign for them, nor did anyone else at her address. Finally I just gave up and asked for a full refund. I was assured I would have it within 2-10 days.
1/4 – No refund. I emailed and was told the funds would be returned on 1/5.
1/8 – Still no refund. I’m filing a dispute with my card company because Teleflora has clearly taken the money, offered no goods or services, and refuses to give it back.
I’m pretty sure this is just an internet scam. Maybe Teleflora used to be an actual business but it has been taken over by a call center overseas and all they do is steal. And give mothers in law one more reason to dislike their daughter in law.
I placed an order last week for delivery November 25th 2017. As of today the order has not been delivered. I’m very upset and frustrated because of this. The only opportunity that I had to put a smile on someone’s face on their special day has been ruined. After emailing and returning a call back to your customer service, it seemed that no one really truly, generally cared. After reading several other complaints, I am now finding that I am not the only one who has experienced dissatisfaction with your services. If the flowers are not delivered today, I would like my money returned back to me and my account immediately. If this does not happen, I will be forced to seek legal counsel in this situation. If you’re not able to meet the commitment then maybe you need to close your doors.
Teleflora sent a replacement for the flowers that were not properly
delivered on Monday. I got someone in Customer Service this
morning who understood the Company policy when this happens,
and I am now more than satisfied that the mistake was rectified.
By the way, the flowers were quite beautifully arranged and my
dear niece was happy to receive them. I am no longer angry
and will use the Company again when the occasion arises.
I placed an order for my niece’s 50th birthday and she never received the flowers.
I asked Teleflora to please send he another vase with pink flowers and they refused
to . In other words, this big company was too cheap to absorb the cost of sending
a replacement. I am quite disappointed and will never use them again. That is not
the way to fulfill customer satisfaction and transact good business relations. I am
incredulous that Teleflora would not rush to make good on a delivery which
obviously went wrong. This well known Company doesn’t want my future business.
Fine – I’ll take it elsewhere.
cheryllaporte at aol.com I too was ripped off. I ordered on Friday for delivery on Saturday for a birthday. Nothing arrived for the birthday. They finally delivered an ugly arrangement late Monday morning. 2 days late. I upgraded to the premium a pink yellow and light green arrangement. We got purple, orange and none of the flowers shown in the original order. 4 flowers that weren’t in the photo and an amount of greens that weren’t in the photo. It looks like someone went to the grocery store bought a bouquet and stuck in a vase. Hugely disappointed. I am disgusted. I am posting on Facebook and asking my friends to share. $100.00 down the drain!
I am completely frustrated and annoyed with Teleflora. I tried to place an order last night using a $100 gift certificate. I am trying to send flowers to my mother and mother in law for Mother’s Day. It was not accepting my gift certificate number online so I called instead. The woman told me that we should place two separate orders. With that being said when we got to the second order they told me my gift certificate was only good for one order, which is ridiculous because I tried placing one order from The beginning. Now I have $30 left in my gift card that I can’t use. So after complaining, they stated they would take 40% off the second order which I placed with the woman on the phone. She stated they would be charging me $51. After I got off the phone I read the confirmation email, which stated they have charged me full price. I then checked my American Express app which confirmed the FULL price charge, not the $51 charge. I called 3 times today. The first time they stated they were
Not understanding the situation then stated hey will credit my credit card. I then received an email stating they are crediting me $0, which was a slap in the face. I then called again and the lady had me on hold for 24 minutes. I then called again and the gentleman laughed and stated that they have credited me $0. I stated that I am not looking for anything free I just don’t want to be over charged. He stated he will escalate this, which I doubt. This has been the WORST experience I’ve ever dealt with. Poor customer service, not accommodating and rude! I just want my credit card credited for the correct amount. To top it off they have spelled my last name wrong
Terrible experience. The flowers ordered and the flowers delivered don’t even resemble one another. Instead of the largest “Lavender” bouquet ordered what was delivered was pink and red and small. I contacted customer service and a week later they have not resolved the situation. Terrible flowers and worst customer service. DO NOT USE!
I am very unhappy with my recent order. This is my second bad experience for Teleflora and I will not return as a customer. I ordered a special floral arrangement for my niece called… “Arrive in Style”… Light pink roses, white asiatic lilies, white alstroemeria and white cushion spray chrysanthemums are mixed with white statice and variegated pittosporum in a clear, rounded vase. Not ONE pink rose, Not ONE lily of any kind. I understand sometimes the florists need to substitute, but pink carnations for pink roses just doesn’t cut it. This is tiring. As mentioned this will be my last order. If interested in seeing what was received compared to what you ordered. Just ask, I would be more than happy to share the photos. The arrangement received by my niece was just embarrassing. Will be placing another order today with Pro Flowers.