Priceline was founded by Jay Walker in 1997. The company was a product of the Walker Digital think tank.
Priceline.com launched in 1998. Their “name your own price” strategy proved wildly successful using William Shatner as their spokesperson.
In 1999, the company goes public. One month later, the stock is trading at 10x the IPO price.
In 2000, the company acquires LowestFares.com. Jay Walker resigns from the company.
In 2007, the company acquires Agoda.
In 2012, the company acquired Kayak.com.
Today, priceline.com is one of the most popular discount travel sites online.
Due to the coronavirus pandemic, Priceline and other travel companies are struggling, with Priceline posting a loss in the second quarter of .57 cents in February 2021.
Priceline maintains a corporate office in Norwalk, Connecticut.
Priceline was founded by Jay Walker in 1997. The company was a product of the Walker Digital think tank.
Priceline.com launched in 1998. Their “name your own price” strategy proved wildly successful using William Shatner as their spokesperson.
History
In 1999, the company goes public. One month later, the stock is trading at 10x the IPO price.
In 2000, the company acquires LowestFares.com. Jay Walker resigns from the company.
In 2007, the company acquires Agoda.
In 2012, the company acquired Kayak.com.
Today, priceline.com is one of the most popular discount travel sites online.
Due to the coronavirus pandemic, Priceline and other travel companies are struggling, with Priceline posting a loss in the second quarter of .57 cents in February 2021.
Priceline maintains a corporate office in Norwalk, Connecticut.
NEVER AGAIN…. I AM GOING TO BE SENDING SOMETHING EVERYDAY VIA ALL COMMUNICATIONS UNTIL SOMEONE GIVES ME BACK MY MONEY.
After several calls, a nasty representative named Steve id# 5260548 told me accounting can’t help you. There is nothing we can do. It’s our policy. There are no managers. Prepaid charges are kept whether you take the car or not. He was rude and said it was my fault for not reading….
FULL STORY
I booked a reservation with priceline for a rental car. I pre-paid for the car in advance to save time and lock in a price… When I got to the rental company FOX I waited 4hrs to get service, due to the price I waited. When I finally go to the counter they requested to place $600 hold on my card which I didn’t have. I left, called my bank to have the prepaid charge refunded and thought nothing of it. 3 months later I saw the charge back on my card.
Hello,
Your costumer service during this time is disgraceful. I can not get any true facts straight and during this time I don’t understand how I can get my money back on a trip that I can not go on! Even the insurance I bought for it is a joke. It has to be the airline that cancels to get my money back. However, the airlines have to make money; so they’ll still be flying. The world is in a pandemic and big business like yours do not care about the little man!!! Your company is telling me, go on the plane but then when I get my destination live in a hotel for 14 days. My trip is A. Not that long and B. I was going to stay with family. So now I have to spend more money on a hotel!! You guys better get your company morals corrected and start thinking about the people instead of yourselves!
On March 1st I booked 3 rooms for April 24-26, 2020 n San Antonio at the San Antonio Riverwalk in the total of $1042.56 through Priceline. Beginning in mid March when things started getting worse due to covid 19 and places started closing I started calling Priceline and even did the customer support chat. All they said was that they could not assist me due to the high response in calls and that I should try back 72 hours before my trip. On the 19th of March I sent an email requesting a full refund to: executive.services@ priceline.com I received a reply stating they would contact me in 1 business day CID: 49945255
Recd: 3/19/2020. On April 21 I again sent another requesting a full refund and again I received a reply that
they would contact me in 1 business day CID: 50063461
Recd: 4/21/2020. I have not heard from anyone. I was finally able to get through until April 27, 2020 and I was told the would call me back the next day because they were closed. I called again and I was told their system was down.
I would like a full refund because I was not able to travel due to covid 19 and that was out of my control.
I purchased a ticket 23 days in advance from priceline. Four days before departure they notified me that my flight had been changed to a later time this Sunday which would cause me to arrive at airport after the time my connecting flight would have left a half hour earlier. DOT says even non refundable tickets must be refunded if airlines cancel your flight or cause a significant delay. I would call missing the connecting flight a significant delay as it caused a chain of 4 connecting flights to be all be missed as my final destination was to be Argentina. It appears impossible to email priceline or phone them, so my last resort is snail mail. Yes, they did offer credit for a future flight, but I need the cash back since I will be unable to travel to Argentina since they closed their borders from the usa since we are now the largest source of coronavirus in the world. Dont want gringos infecting them, cant blame them, but i do blame priceline for being penny wise but dollar foolish. Does anyone know if complaining to the dot helps. they have a form and i am tempted to use it.
I have contacted Priceline on several occasions–over the past 48 hours–but absolutely to no avail whatsoever. After first contacting the chat line–who then informed me that they would not be able to help me (due to me not having a confirmed reservation)–they then directed me to contact customer service. Well after contacting customer service yesterday morning; not only was it a waste of time and an exercise in futility–but it was also very frustrating–as the representative seemed to not hear ANYTHING that I was explaining (but instead attempting to explain how prices constantly change…every minute). What a can of hogwash. I have been travelling for over 30 years and therefore KNOW how the airfares work. I then reached out to the company this morning via SMS–sending a detailed text explaining the situation–but still not getting a response. Finally I decided to connect via FB so as to get some type of common sense response. The issue: I was reserving 2 tickets via ‘express deal’–from 11/22–12/1–each ticket costs $159.99. However by the time I got ready to check out (about 2 minutes later)–after hitting the ‘continue’ button–the total for the trip was $1700.00. I was quite stunned and KNEW that this was an error (which is why I tried 4 separate times–over the next 15 minutes–and was greeted with the same outrageous (and incorrect) total. I explained this to the customer service rep yesterday and in addition to his nonsense answer/excuse–he proceeded to tell me that the extra cost was due to taxes–$1300+ (after hearing that I quickly decided to kindly end the conversation. Because of the ridiculous miscalculation; the cost for the same dates has now increased by more than $100.00 per ticket (and I am not sure as to if–or when–the price will return to reasonable rates). I wanted an answer as to how such could have occurred and what–if anything–I could do to rectify such. This situation was really ridiculous and indicative of both poor training and customer service (which is certainly going downhill overall). It things of this nature that makes me want to reach out to other well known travel sites; so as to avoid such a headache and missed opportunity (in the future). I am still waiting to hear the voice of reason from Priceline (and even this evening on the company Facebook page; the nonsense continues as it appears hat I am at fault–for a miscalculation that I had nothing to do with–ridiculous!!
I have had nothing but difficulty try to book a flight and get a $100 discount by applying for the Priceline Visa Card. I was accepted for the card, but apparently I have to wait for seven days to receive it in the mail, before I can use it when booking my flight. It’s impossible to get any Customer Service over the phone. All I get is Recorded Messages.
If they prompt a customer to apply for their Visa Card, then you should be able to use it immediately after being accepted and not have to wait for it to come in the mail. How about some decent American Customer Service. Has the Philippines become a U.S. State?
By the way, Pricelines prices are no lower than the competition.
I am extremely upset with my recent booking. I used best deals, and even after I had the count of guests (2 adults/2 children) after confirmation of the hotel it was for 2 adults and 1 bed. It says to contact the hotel directly for bed requests. I called the hotel and they told me the only thing they could do is for me to cancel my reservation and lose the entire amount of money I paid and then book directly with them for additional $39. This is insane and completely unacceptable. I am really hoping that a representative contacts me. I called Priceline Customer Service and they were extremely rude and refused to help me.
I am extremely disappointed that my Priceline reservation for a rental car which I booked two months ago was not able to be modified after my flight was cancelled and rescheduled due to weather conditions. They should have been able to honor the previous rate. After calling customer service and being placed on hold for 45 mins I was told there was no manager that I would able to be transferred to.
My wife ask to use my credit card to hold a car reservation for her and our daughter not realizing it was a guaranteed reservation. My daughter wanted to pay and my card was just to hold the reservation. I was billed for the reservation. I called Priceline and spoke with several agents and supervisors all stated they were not empowered to make changes. They also did not know their corporate office phone #. After 37 years in the Call Center field working with the largest financial institutions in the world, I know this is a bunch of bunk. These supervisors are to defuse and mollify these situations to keep them from escalating up the ladder. If the CEO has to get involved why does he need these people below him. I tried to explain this but they did not seemed to care. I know if they worked for me and I monitored these calls, we would have some issues. Where is the customer service with this company?
I use priceline frequently and for many years. Last night was my worst experience with your company. I booked a reservation at the Ramada Limited in ocean springs,ms, which I have done on many occasions. Once I tried to check in, I was advised that they did not have any rooms or a reservation for me. I called Priceline to advise them of this and spent over 4 over on the phone with 2 representatives that kept me on hold and finally advised that they transferred my reservation to The Hampton and all I had to do is check in. Well to my surprise there was no reservation there either. I spent another hour on the phone, now a total of 5 hours and almost midnight, for a manager of priceline to advise that their suppliers did not have a deal the Hampton and offered me a refund and $22.00 for my troubles. This is unacceptable. I am going on all my social media sites and the BBB and advising everyone of Priceline unprofessionalness and unfairness for their mess up.
I have been using priceline for 15+ years for youth sports nationally. Hotels, flights, and mainly vehicles.
I rented a vehicle today for a trip in Dallas and was assigned advantage car rental who I have had a horrible experience with in the past with rentals and charges. Immediately after receiving confirmation of being assigned to advantage, I started a chat and then called directly to get changed to any other company instead of advantage. I know what the fine print says about non cancelling, etc……., but do you really think that a little icon is sufficient enough to indicate when you add car rental companies?
Had this notice of adding advantage been of more obvious size and notification, I would have never signed up for this rental. I had costco and budget rental open at the same time on my computer.
I travel in 2 weeks and unless this gets corrected, you have lost a 15 + year customer.
These big companies show their true colors when you have an issue that needs assistance.
Keep in mind what is occurring with big companies in the United States as of late.
Closure, Closure, Closure……
Take care of your customers, big and small.
My experience was just 4/26/19 , i had made a reservation for a car rental , i didnt get the car because they refused my debit/credit card for my $200 deposit after been charged $103.87 for the initial rental, my trip was delayed by over an hour, i called customer care for a refund which i m yet to get, by today customer care wants to charge me $18 for cancellation of my reservation, come on people i didnt cancel i showed up and was not given a vehicle. had to rent one from avis. no refund, no response from customer care. they will hear from my lawyer soon for sure. if i had seen all these reviews i would never have used them
On 2/18/19 I tried to book a cruise thru Ebate website that offer 10% cash back. I couldn’t complete the booking because the Priceline website doesn’t work. I call to the Priceline and the agent found also that website doesn’t work. She told that I cannot contact technical support and she sent a ticket to technical support. I checked on 2/19/19 and 2/20/19 it was the same issue. On 2/20/19 I called again to Priceline Cruise Department and the agent also found that website doesn’t work. She told me that she sent again a ticket to technical support and will report to the manager. She took my name, phone# and e-mail and told me that the manager will contact me. Nobody contacted me. I checked the website on 2/21/19 at 8:00am and it was the same issue. Then, when I decided to check at 10:00am I found that Priceline offer the price for interior room $1169 but when I continued to total price they charge $1269. I called again to Priceline. I would like to talk to the manager but agent told me she cannot transfer to the manager. After, she check the website she found the same mistake. She tried to solve the problem and finally transfer me to manager. I talk Mr. Matt Hall and explain to him what happens. Because of the problem with website I couldn’t get advantage $260 cash back from Ebates and price increased by $200 and asked to give me a credit. However, Mr. Matt Hall told he anything. He only sell for the price that on website. I will call to channel 7 regarding Priceline Service.
This is this the first time I have ever used Priceline and I will not be back. I needed information on flying my 83 year old mother from Tucson AZ to Kansas City MO for a funeral. They had the price we could afford but you cannot get the details of the flight ie: departure/arrival, times, layovers etc! Unless we pay first!
How do we know the flight will suit our needs?
Why can’t we just look it up and then choose?
Do you have something to hide?
Why do you make it so hard to use your services? Don’t you want customers? I hope not because we will never use this company for any travel and I will tell all I know about this experience and suggest they look elsewhere too.
one of pricelines partners – avis- ripped me off for over $ 4,000 after reserving and paying for two standard suvs when we arriced to pick them up avis claimed we rented smaller Asian suvs. with a large group embarking on a ski trip there was no waythe bodies and the luggage would fit for the 90 mile trip to the slopes. after haggling back and forth I final saidok we will take the smaller Asian units we had paid for and rent a third vehile to haul the luggage. well they had an quick answer for that also;;;;;;;;;; to rent a third vehicle was over $ 4, 500. bottom line they ripped us off for $ 1,400 for one vehicle and $ 2,700 for the second calling them ‘upgrades’ even though their own paperwork referred to one of the vehicles we wound up with as a standard suv. as if that was all they added insult to injury by keeping the original rental fee which was almost $4oo . on top of that insult I got a bill in ;the mail today for $60 for a roadside jump start when the vehicle would not start. so they rented me a defective vehicle and charged me to fix it. talk about gall. GO TO – – – – AVIS. NEVER RENT FROM AVIS AGAIN. ALL U FOLK OUT THERE SPREAD THE WORD ABOUT THE AVIS RIP OFF. JWB
I made a reservation for two rooms this past Sat. while we were driving from another part of the state. When we went to check in, (after driving for several hours to get there) the hotel had my personal reservation, but not the 2nd reservation I had made for the friends we were traveling with, although I had booked the two rooms together and I had the confirmation to prove the two names and rooms they were booked under from Priceline. I tried to contact Priceline, but could only do it through chat, as there is no number anywhere on the website to speak to a live person. I was on this chat for almost a half hour and they called the hotel twice, but couldn’t resolve it. The Priceline employee even hung up on the hotel employee twice. I was standing there listening and saw this happen. Then the chat froze and I couldn’t reconnect with this employee. I then started another chat with another employee, this employee still couldn’t resolve the problem and blamed their sister company Agoda for the problem. They said they were going to relocate us and at first, I thought okay, so they asked me to hold for relocation department. At the point that I had been on hold for 47 minutes and no one came to the phone, I called again using my husband’s phone since I was still on hold. I told the Priceline person, I did NOT want to be sent to another hotel, as we had already unpacked the car and were still sitting in the lobby. I wanted them to rebook the room right there as the hotel had rooms, so we could continue our trip. They finally said okay and called the hotel back and booked the room. At this point, it had been three hours since we had checked in for the one room and now I had been on hold for 57 minutes with the relocation department that still had not answered. So why couldn’t they fix it when I chatted the first time and the hotel employee asked them to rebook the room right then. Why make a customer wait for THREE hours?? We missed an appointment and reservations for dinner. I asked for some form of compensation due to the terrible inconvenience. The guy said he could give me 5% on a future trip. Now, how inclined would you be to make another reservation after this type of incident after screwing with a customers weekend away? I tried to contact Priceline again tonight asking through a chat where I could speak to someone to leave feedback about the experience. I have a Priceline credit card, that I think I will be canceling and will no longer book with them going forward. It is ridiculous, that no one from there seems to care about the customer. I intend to post to many media forums about this as well.
This is the most disappointing hotel I ever book through Priceline and it’s sad that u guys advertised this hotel as a 3 1/2 star hotel and it’s infested with roaches and the mattresses is filthy rooms smell bad hotel has homeless people around it both the hotel and Priceline refuse to refund my money after many complaints green tree hotel inn in Victorville ca is a dump do not book these rooms it’s very unhealthy to stay there
I was on their website on 09/06/2018 when booking a trip to Arizona. The website when down and came back up and asked for the information again, so I repeated it only to find out that it went thru twice. I contacted their customer service immediately to explain to them that there was an issue with the site and one reservation was not needed, seeing that I was 1 person traveling and certainly I can’t stay in two room at one time. The customer service rep told me that there was nothing I could do, there would be no refund. Fortunately for me I purchased the trip insurance, however, I still contacted my bank immediately to let them know what had transpired as well as I tried contacting the Trip Insurance Company Allianz. I was told by Allianz that it had not appeared on their side yet, so check back in the next 24 hrs and it should be there, as well as I should be receiving an email. After my trip, which I used the reservation without the insurance on it when I checked in, and the Hotel Clerk made sure that we used the correct reservation, because they as well, felt it was strange for there to be 2 reservation for 1 person. I began to follow-up with Allianz. At this point they still did not have any information on my trip insurance, so they told me to contact them back with the copy of my charges on my statement. They also informed me that PRICELINE has done things in the past such as giving out the wrong insurer. I contacted Priceline again, and requested the identification number to give Allianz to locate my protection plan. I was given 154 140 793 19, which according to Allianz is not the number they would use. I called Priceline again and had the call exculated to 4 people who’s final statement was….”Sorry our trips are non refundable even if there were an error and take it up with Allianz”. TODAY (10/16/18) after printing out a copy of my statement showing the 3 charges from Priceline, one for the TVL PRO/CDW and 2 bills for the room @ $370.14 each, I contacted Priceline again and spoke with Marsha. After her review of the notes on the accounts, she did as I requested and gave me the number to Allianz (888 769 6105) and the 15414079319 and 11705025706. I then contacted Allianz and spoke with Salvator and he could not find any information using my Name, Number or Email address, as well as ANY of these numbers that were provided by him. He even took my credit card number to see if it could be found under that, and it couldn’t. So, with Salvator on the line I 3 way contacted Priceline and got your representative. He was of no help and seemed to get frustrated because we were trying to find a way to find my insurance I was billed and paid for, so he proceeded to say, there is nothing else he could do and the hotel fee is non refundable and there was nothing else he could help me with, so I asked to speak to a Manager. He said they would have the same response. I asked him again to put me thru to a MANAGER. He put me thru to Mark, and Salvatore was still connected with us. Mark went on to explain that I was not billed for a TVL PROT/CDW! At which time I informed him that not only was I billed it was paid and I’m looking at the statement! He said he would look into it and get back to me in 7 days!!! This has been going on since September 6, 2018! So this got me to thinking and I shared with Mark, while he’s doing his research, I wonder how many others has Priceline done this to. Defrauding people out of the money they paid for Trip Insurance and they didn’t have to use it. Not only were they NEVER issued a policy, and all the while they thought they were protected. After all, if they never used it, which most people keep their travel plans, how much money has Priceline kept to themselves instead of passing it to the correct company. I am looking to have my room fee of $370.14 returned as well as the $15.00 I paid for my insurance. I also think there may be a need for the FCC, Better Business Bureau and Federal Bureau of Investigation look into this because I do believe you all do International Business as well. I wonder if this spells CLASS ACTION SUIT!!!
Dear Sir/Madam,
I am quite disappointed with the service from priceline. I have been a loyal customer of ‘name your own price’ and recently had an awful experience with a hotel in Milan.
In short, the hotel was rated 4 star, maybe it could be a 2 star in some countries. The room was filthy and I woke with bed bug bites all over my legs and arm. I had 20 bites.
When i informed reception on checkout they said it was a mosquito. Mosquitoes only bite once and the window was closed and a/c on.
When i contacted priceline and they had their rep contact the hotel, he was informed by Ricardo at reception that I made no complaint. Ricardo checked me in, not out!
I feel that I am due compensation as priceline should stand by their products and take complaints of customers more seriously and investigate these things more in depth.
I have disputed the charge, but feel that there should be another, less troublesome way to settle this.
I trust that someone will get back to me on this in a timely manner with a satisfactory result. Trip # 31786917349
Michael
I purchased two tickets for my sister and her husband on July 10 my sister died and passed away I contact Priceline about a refund or credit they told me several representative told me I needed a death certificate I presented death certificate and the representative not one but two told me that I cannot get a refund or a credit I was not expecting a refund but but a credit for my sister she has died past away on July 10 the trip was booked for July 26 I Roxanne Becker purchased the tickets with my American Express credit card for my sister and again I am not looking for a refund but at least the credit for the tickets I I presented a death certificate and I still could not get any help I am very displeased unhappy with Priceline in the event of a customer dies you get no type of compensation consideration understanding or compassion I will never ever use Priceline again and will never recommend anyone to you again thank you sincerely Roxanne Martin becker
Unfortunately I booked a rental car on their phone app while driving. I was charged $438 for a product not rendered. I was going to TX for a job opportunity and had to leave earlier. I tried cancelling through their Overseas Call Center to no avail. I tried cancelling with the vendor, AVIS. You try harder, why did you get in bed with this character? I tried disputing the charge through Chase Overseas Call Center, to no avail. This is more than I make in a week. This is immoral and un-American.
Have used priceline for years and done many transactions with them. Almost always very satisfied, but if u do have a problem like I did last week, then I find all these negative comments on problem resolution to be very accurate. Based on my experiences, u will be out of luck and on your own if there as a problem. No sympathy , no accountability etc.
worst customer service ever.
after i spoke to a representative named isabel
she told me i was all set that my reservations went thru that she will proceed to send me a confirmation email. tells me after that it didn’t go thru that the fee changed and wanted to charge me more.
unprofessional these people need more training. i have booked at priceline for years. not booking from them ever again. i highly don’t recommend this page for future reservation.
priceline.com Customer Service
STOP!! STOP!!! STOP!!DO NOT!!!!! Do anything with Priceline involved, They will SCREW!!!! you bad read all the comments. We booked a room for the following month on the internet site it said my card will not WILL NOT be charged until check in well guess what yup they charged it we called and they are rude about everything and will not help us out i will now try to talk with CEO Jeffery Boyd if he will not help us i will spread the word everyday all day long on every media i can and i will not stop until everyone stops using priceline AGAIN DO NOT USE THEM
Signed on very angry B!@%&
said no charge to credit card until check in but was charged during reservation
pricelie changed my date as well
called and said bookinglie handled my booking
nothing on pricelie noted anything about bookinglie
BOOKINGLIE said no room available for the right date but hotel said there was room available
Talk to PRCELIE AND BOOKINGLIE NUMEROUS TIMES WITH LIE AFTER LIE OF PASSING THE BUCK AND NOT GIVING ME MINE BACK
i never used the reservation
hotel will not call me back at all as well
can some start a class actio against PRICELIE
Priceline placed a fraudulent change on my account of over $1800.00. I have been calling and calling to get this resolved but to no avail. It was so easy for Priceline to STEAL from me and now they do not want to return my money or return my Phone calls, Emails or Messages on Facebook. Think twice before booking with Priceline !!!!!!!!!!!!!! I will be contacting the BBB.
I booked a rental car through priceline for a car at PDX. National refused to rent the car because my wife only had a debit card. The rental was pre-paid. National’security policy will not take a debit card because her return flight was three days later. They were heartless. Dollar rental did rent her a car. I asked to cancel with customers support but was charged a $75 cancellation fee. Alex, employee #1912684 could care less about the cirXXXXstances and was very rude and matter of fact about the $75 charge. Very sad that your company has such rude heartless employees. I’ve booked near $5000 in trips this summer through your company and was very happy until now. I would appreciate someone contacting me
Priceline apparently has ZERO training in what it mens to be in the customer service industry. I booiked my car rental for out of town for my vacation for $314 for a full week. I would assume that Priceline would be up on the vendor locations and times that customers are using to avoid any advercities while customers are on travel – NOT the case!
I arrived in my designated city, took a cab to the rental car place (at my expense bc the rental fees were $100 less than the airport), but only to arrive and see that the Enterprise was closed at 12 noon on a SATURDAY?!!!!! Not the fault of Priceline that the company changed it’s hours so I get that, but the clinger is when I contacted Priceline to let them know about the office hours and asked for their help to transfer my reservation, after 15 minutes and a RUNNING cab meter, I was told there as noting they could do??? Ok, so as a multimillion dollar company whose gotten thousands of dollars from me inthe past, you have no way of transferring a car reservation?
Furious, I hang up and ask the cab driver to take me back to the airport (yep, I spent round trip over $60 on a cab to nowhere!), and in transit I had to book another car with another rental company for DOUBLE the amount I was supposed to pay through Priceline (close to $700 instead of $314, and that was the cheapest!). Totally ruined the start of my family’s vacation! I’d like the personally thank the wonderful customer service staff (being sarcastic) and managers (unless they were just posing as managers on the phone to appease me), for their awesome care and concern for leaving a family literally stranded over 700 miles away from home, with no ounce of care in the world to rectify the situation other than to say “oh but we haven’t charged your card yet and we’re sorry”.
You better believe that Priceline will NEVER see another dime of my money because of their lack of compassion and care for loyal customers.
My daughter LaToya was trying to book a room for three nights online through priceline and there were no room type specifications. So she called to speak with a rep who told her that all he could do was book the room and the hotel establishment would provide the room based on their availability. So needless to say she was told by the establishment that they in fact had the availability to suit our needs, but the priceline rep made the reservation for a single queen bed. We came from out of state with a child and our family pet. So to make the story short they bounced her back and forth about who was responsible for correcting the issue. In the end my daughter spoke with a lady named Sarina (the customer relations SPECIALIST) who didn’t care to make this right. Some specialist. And to add insult to injury Sarina also stated that she was as high as we could go when I said I was going to call corporate. So as of tonight one of us has to sleep on the floor at this hotel since my daughter prepaid for this room and
thechotel manager was not in and the staff said there was nothing they could do for us. I’ll be calling their corporate office as well.
there was a track fire at jfk airport which cause me to missed my flight and called priceline because they did not notify me about the track so i can allow me travel time nore did they get me back on another flight. i lost tuns of money because of priceline. if anyone is reading this please me if you can. please
HORRIBLE SERVICE!! I WAS LIED TO!
Hi I hope you can help me .
I was quoted a trip that was quoted at $1715.95
Which was stated by Jen to include gratuity
The reference # is 4053507
We got disconnected and I’ve called back 4 timesbeen on hold for 1 1/2 hrs total no one will honor the quote.
This is not acceptable cus service
And I’m on hold again as I write this waiting for a corporate # to call.
I have the recorded price quote from our conversation and no one will honor this or adjust the price to keep your promise
Please call or email me to resolve this sincerely
Ronda Mitchell
440-670-XXXXX
I called Priceline to cancel my trip due to a family issue. Told them my father passed away and I had to go out of town the same time that trip was booked. Priceline is refusing to refund the money until they get a death certificate and they want to deduct a fee of $400 out of $700. This is totally unethical, and disrespectful. Out if all the times I’ve used priceline, I will NEVER use them again.
Don’t use Priceline please don’t trust me I booked a trip with them 2/17/17 through 2/20/17 to Hollywood Florida to stay at the crown plaza beach resort the staff there was very rude my room wasn’t what I paid for when I said something about it they said oh well the first night there I have a hotel worker try to get into my room while I was sleeping my room wasn’t the only one when I brought this the the staffs attention all I got was a free breakfast this hotel is not what Priceline says it is it is not on the beach u half to cross a 6 lane highway to get to it the pool is small the food is horrible and the drinks are watered down and very expensive when I brought this to Priceline’s attention they refused to deal with it and said u half to deal with the hotel save your money book a trip with someone else or book it on your own and do not stay at the crown plaza
My kids ages 12, 10 and 10 never made it here for Christmas from Phoenix to Cleveland because an agent from Priceline canceled their flight the day before Christmas Eve. They then had the nerve to say rebook your flight next week when the refund comes they didn’t have the understanding that Christmas was two days away. The problem easily would have been fixed if they would’ve gave me a different airline that has a chaperone service, instead I was booked with united airlines the only airline that does not have a connecting flight chaperone service . There is no way to rebook because the prices were two and three times what I had paid for. The money was taken out of the bank account which left no money to purchase replacement tickets. I spent hours on the phone with United airlines and Priceline and got nothing for Christmas but the run around.
I recently booked three rooms for 12 people off Priceline I have been a loyal customer since their website open and this is the first time I have ever had a problem first of all they totally advertised the hotel wrong it was actually a nightmare for two days I try to contact them the following morning because I checked in late they referred me to the hotel manager which was no assistance at all then I called my credit card company disputed the charges got no where do to policy and procedures. Then I emailed the CEO and called at that time I got a call back and they’re wanting to offer me 20% back which is nothing for her to ruin a two day getaway for a whole family . The only reason I booked The hotel was because they advertised breakfast buffet and the hotel looked really nice when I got there it look like something out of a ghetto the front glass was all basket above the walkway for the entrance there were big black stains all over the floor including in the rooms and a hallway then the pool pump was broke the water was so nasty the kids could not swim The bathtubs in the room were broken off the wall my bed look like someone had been in it there was one towel with one washrag the next morning there was no hot water ! Then there was no breakfast buffet there was no AC in the hotel only in the rooms if you turned it on ! The worst thing was there was no hot water everything in that hotel was broke it did not match the advertisement I’m still working on a resolution and I hope Priceline really takes it serious because I am and for all of you that I’ve had problems I suggest you get online get the number for the CEO and call him because I know the rest of Priceline does not care hopefully if people start contacting the CEO he will choose to make a difference ! What’s really sad is there still advertising the hotel the same way !
So my house is being evacuated due to Hurricane Matthew. I use priceline to book a hotel and protect my fiance, 1 yr old, 10 yr old and 14 yr old. I am at work so my fiance calls to make sure nothing is impeding us from getting there and gets a voicemail that says due to Hurricane Matthew, we have been evacuated. So it allows me to book and pay for it even though it is not even open.
I call the Hyatt customer service for a refund so I can try a new hotel, but because I used priceline, I have to go through priceline for the refund. She transfers me. Priceline rep explains he will have to call Hyatt and speak with a manager there for approval, and even though I explain they have been evacuated, he still places me on hold. Comes back and said no response. I have to wait until they reopen Sunday to get back the almost $500 I have paid to reserve a safe (Evacuated) space for my family.
So I ask for a supervisor, am placed back in to general queue because the message is the same, its not a supervisor or manager, its their queue, and sit for 42 minutes. Try to call corporate office because again, I need this to get my now evacuated family to somewhere safe, and this routes me back to customer service.
Aside from being scared for my family, I am in honest shock that when in time of need, or even not, this company is looking more like a scam artist with several run arounds, than a true business. Shell game to get refunded, allowing you to book rooms that are not available. This is my informal complaint. BBB among others will have this as well.
Contact Your complaint has been received and routed to the following BBB: Your complaint has been received and routed to the following BBB:
BBB Serving E. Missouri & S. Illinois (Saint Louis, MO) 211 N. Broadway, Ste. 2060 St Louis, MO 63102 Phone: (314)645-3300 Fax: (314)645-2666 Email: bbb at stlouisbbb.org Web:
You complaint was routed to the above BBB because all the complaints on the specific business you complained about are processed by the above BBB.
Please contact
BBB Serving E. Missouri & S. Illinois (Saint Louis, MO) 211 N. Broadway, Ste. 2060 St Louis, MO 63102 Phone: (314)645-3300 Fax: (314)645-2666 Email: bbb at stlouisbbb.org
I would not recommend price line to anyone and I utilized this service previously. I purchased a car rental for $777.54 for August 2016 however today June 2016 my transmission went out on my car. I called to change my reservation and discovered my reservation was nonrefundable and could not modify the reservation. The customer service representative informed me that I can still use the car in August but I need it now. I asked to speak with someone to assist me and was informed that there was no one who could assist me since my rental was nonrefundable and could not modified. I am stressed have no idea what to do, I will lose money especially since I will have to rent a car now just to get to and from places. Like I explained to the customer service representative, life happens and there should be something that can be done. I do not understand how a company will not assist their customers, I am not asking for a refund I just want to modify it.
EVERYONE SHOULD CONTACT THE “BETTER BUSINESS BUREAU” and the Attorney General in the same location as the corporate office which is Norwalk, Connecticut. The BBB usually demands them to handle their disputes professionally and the State Attorney General usually handles disputes of businesses which overcharged or stole from consumers. Let’s handle them.
Dear Jameka,
I am a law student and the owner of Clemons Writing Solutions Inc. I’ve had some run ins with Priceline. Their system is LAYERED with cheap corporate denial clauses easily surmountable if you know what to look for. I write business solutions. I know their game. The “Better Business Boys” is a complete waste of your time. They have no jurisdiction to make anyone do anything and know one cares about their ratings. You have to contact Priceline’s corporate attorney. I can show you HOW and show you what to say. I get your money back FIRST. Then I TRUST you to pay me back a small fee for my service. Do NOT screw me on the fee the way priceline played you please. You may need me again…..Richard 571-205-XXXXX
Dear RICHARD I need you’re help ASAP
Adrian H
lovleea69@ gmail.com
I booked a hotel through “Name Your Price” with Priceline.com without first checking with my doctor. Turns out my doctor advised me it’s not a good idea to go too far from home due to pregnancy. The hotel and priceline.com WILL NOT allow me to cancel or refund my trip. How unreasonable and unfair of them not to make exceptions due to medical reasons. I’m furious and feel robbed of my hard earned money. Everyone makes mistakes and apparently this is my huge mistake. I won’t be booking any hotel through priceline.com for a very long time or ever again if this is their way to make money and stay in business.
We recently used priceline to reserve a car rental in Spokane Washington Airport. We flew from Las Vegas to Seattle. Our flight was delayed 5 hours and at 1:30 am was finally cancelled. We called Priceline and told them our problem, and that we could not pick up our car as our flight was now changed to 1;30 pm the next day. The priceline rep assured us the 66.00 charge would not be charged to our credit card and that it would be completely gone. We asked about reserving another car, and it was going to be double the original rate, so we chose not to make the reservation. After finally arriving in Spokane we still went to the original car rental company, and rented a car. This car was in no way related to the original reservation. Once I returned home from our very short trip, I learned that Priceline did indeed charge my card. I notified Priceline and they advised they would look into it. At first they said they could find nothing in the system…until I provided the confirmation number of the cancellation. Now they would look into it. I received an email the next day saying I rented a car from the rental company, just paying for an upgrade. This was not correct, as I did not use Priceline for my reservation. They have now lost a customer over $66.00 and will lose anyone I can tell not to use them. Priceline is a rip off. BEWARE!!!!
I have been a loyal Priceline customer for years. Tonight, after driving 6 hours, I went to check in at the Best Western Plus in Vidor, TX. Due to storms and power outages, their computer system went down, and they could not check us into the hotel. Another client that was having the same problem told us he had just gotten off of the phone with Priceline and that they had refunded his money and arranged for him to go to the local Holiday Inn free of charge. I called Priceline after that, and was basically told there was nothing they could do for us. I explained that it was late at night, we were tired, and I had 5 young children needing to have a bed to sleep in. While talking with her, the computer system came back up, but only partially. After about an hour of trying to get checked in, I begged for a refund so we could check in elsewhere to get a decent night of rest before traveling the following day. The agent only offered a $50 refund for our inconvenience and they continued to try to make the reservation go through. The next two hours we sat in the lobby, talking off and on with Priceline while the hotel clerk tried to get us checked in. The system would not work and we could not get checked in. So after 3 hours of waiting and trying to get checked in, my blood pressure became elevated and I developed a severe headache. In addition, I had crying children and a husband who had become very altars. The stress level doe everyone began to reach a breaking point. The hotel clerk, after trying desperately for hours, told the Priceline agent, yet again, that we couldn’t check in. By this time, it was after 11 o’clock at night, in a town we were unfamiliar with with, 6 hours away, and nowhere to go because we could not be checked in to the hotel we had already paid for! I asked the Priceline agent if she could make us a reservation like they did for the other person in the same situation. I was told in a very matter of fact way that they couldn’t do that. I asked why they did it for another customer the same night at the same hotel. She gave me no explanation. So at nearly midnight, we are finally checked into a hotel for only a few hours, for twice the cost. I am now planning on cutting my trip short because I did not anticipate this extra cost. I feel like Priceline had no regard for the terrible cirXXXXstances we were in and did not deal fairly with us. They could care less that we aren’t getting a decent night’s sleep tonight, the stress and inconveniece it caused, or the financial burden it has placed on us. In addition, I am left wondering why they treated two customers differently. The only thing different was that the other customer was male and I am female. I have to wonder if this affected the unequal treatment we received. I am now going to try to get a few hours of sleep before I have to get up and drive again tomorrow. As it stands, I will no longer be using Priceline. Thank you.
Let me add to this. It is Sunday morning 6/19/2016. We checked into the Holiday Inn Express last night just before midnight. I was at the hotel breakfast this morning and just saw the gentleman that was at Best Western last night with the same problem we had. He saw me and recognized me. He came up and asked about our situation and assumed Priceline had set us up at the Holiday Inn, too. I told him that they did not, and explained what had happened. He told me that when he called, he was connected to a relocation specialist and that he was immediately relocated to the Holiday Inn. He expressed his shock at what happened to us. Once again, I do not understand why he received better treatment. At the minimum, I feel that my night at the Holiday Inn should be refunded. I am sickened by this blatant disregard of our cirXXXXstances and lack of taking responsibility by Priceline. This has ruined my vacation and caused stress, both financially and mentally.
I agree with you, its like they are about the money and not about their customers. What happen to good customer service?
EVERYONE SHOULD CONTACT THE “BETTER BUSINESS BUREAU” and the Attorney General in the same location as the corporate office which is Norwalk, Connecticut as well as in our home state/city. The BBB usually demands them to handle their disputes professionally and the State Attorney General usually handles disputes of businesses which overcharged or stole from consumers. Let’s handle them.
I recently went on Priceline to use Express Bid to schedule a vacation for next week. I saw several offers for a 4 star hotel for $88 and a 3 star $76. I chose the 4 star, but was shifted to a 3 star once I put in my credit card information. After speaking to 3 reps, I was given the run around with no satisfaction. I’m stuck with a hotel that has bad ratings and was charged $84 per night. Priceline should be ashamed!
I booked my hotel for Las Vegas ( the Downtown Grand ) On there site they offer
two types of suites a 1 bedroom suite and a city suite both at the same price $84.15 a night
I chose a city suite because I wanted a room on a high floor 1 bedroom suites were only on
floors 4 and 5 day before I left I called hotel to confirm they told me I had a 1 bedroom suite
I called Priceline and was told I could not cancel even though my contract stated a city suite
my only option was to take a full refund and rebook I did this now at $102 per night again
chose city suite got to the hotel Priceline booked a 1 bedroom suite I called Priceline and
they could do nothing as the hotel was not willing to change the room. I had to pay hotel
$60 night upgrade to get the city suite even though they were still offering the city suite
on there website. I said what if I booked a city suite right now what would I get
they said there was nothing they could do. I believe Priceline owes me the difference
between my original price $84.15 night and what I had to pay $102 night plus the $180
I had to pay for the upgrade. Priceline seems to want to do nothing.
Jeffery H. Boyd……
Hello my name is Ida Ryan. Confirmation Number 39827296. PLEASE INDEED YOU HELP as in the CEO. I tried time finger out the president of priceline cruises but had no luck. OK so let me get down to why I need your help. I have used Priceline for my coming, camping and Hotel vacations and all of my Cruise vacations. And this is the first time that I have been so disgusted and angry with Priceline to the point where if I could back out without hurting my own feelings I would it all started with first me booking then being told to keep checking in for deals because I booked a year just about in advance everytime I call it would check the cruise for specials then one customer service changed my Cruz without telling me it was going to cost me to run that I have looked through everything and picked and it would take me out of whatever right so I was in or locked into and put me in a different one but when I found out that my room was changed immediately called back and stated that is not what I asked for and I have never approve for you to take me out the manager immediately fix that issue but it caused other issues which one of them was that my down payment was changed in my final payment was changed and now I am being forced to keep dealing every week with something different now there’s always a problem I’ve heard all the apologies I’ve heard all the let me see what I can do and for what nothing nothing has been squared away and today I get a call telling me that my final payment is due today which was not actually do the agreement that I made on the call prior to that was that they would do the down payment on the 6th and the final payment on the 18th well apparently somewhere down the line something God misread misspoken or something as I’m told because they’re telling me no it was due on the 6th and final payment on the 13th but I am told it’s okay we have to just move on and try to fix it I explained we have tried to fix this several times and I’m being forced now to deal with nonsense I’d appreciate it if someone could please give me a call back my number is 518-965-**** please. I would like to speak with the CEOs receptionist or the president’s reception is because I’m told I could never speak with the president or the CEO please help in this matter thank you Ida Ryan 518-965-**** tabby032 at gmail.com what I’m looking for is a member of the CEO reception or a CEO to give me a call back to address this issue
I have been a priceline client ever since you arrived on the internet. I have booked many hotels, airline tickets and cars naming my own price, and lately just accepting what you offer, since my last choice of Dollar Rent a Car turned out to be a total insult to my intelligence, when the kid at MIA’s counter at midnight wanted $ 282 for insurance, which I did not want since my card has it.
My wife was “learning how to use” priceline and she booked a room at the Sheraton Tysons Corner hotel, she offered $150 per night and was accepted by them on 6/14/2016. Today I was reading my soccer results and an ad popped up, offering a hotel in Tysons, for just $86 per night. It turns out the deal was from non other than priceline! I checked it out and yes, it was true. I have it in Word for you. I called 877-477-5807 and for me it is a real hassle the phone, since I am hearing impaired. Then the internet in Argentina is lousy. So, I have to explain this to your reps, since I have lots of problems discriminating sounds. And worst when people talk like a bullet train (my vernacular is Spanish, but I went to the German school in Bogotá and speak fluently German, English, French, Italian and some Russian since the lack of practice killed it. But my left ear hears nothing. The right, only 20%.
I told the first rep about my problem, paid $150 for something you guys sell for $86 today, he said, no way, José. Tough luck, no returns. Then I looked at your website and found the guarantee. And I called immediately the 800-774-2354 and initially somebody by the name of Rein took my call, went again all over my case and after some 10 minutes he said the rate was now $193. I refreshed my browser, still $86. Was about to buy it again just to show him, but why should I lose my $717.84?
I asked for a supervisor and an Asian girl whose English is not up to par, took my call. She repeated like a parrot the story. Well, I am in Buenos Aires and in 24 hours I am on a plane to MIA. My car was rented through priceline. Ditto for my car at DCA. Fighting like don Quijote is a waste. After 18 years of priceline this happens. Yes, somebody changed the rate later. To $193. Just edit the page and presto!
I hope to get my money back from you guys at corporate.
Thanks and have a nice day!
Carlos Rueda
Priceline Trip Number: 242-908-393-94
Worst experience ever we where charged 129.37 for a 103.63 one night room. You say you are competitive you suck. I called the hotel and got your sorry service never again.
Executive Staff,
This is a formal complaint of being over charged by Priceline, and having money illegally drafted from my account I did not authorize.
I agreed to an advertised rate of $63 per night for a 3 Star hotel. I received the confirmation itinerary, which had an add a night button for the same rate, which I decided to select. I added two additional nights, but instead of the rate being the agreed upon rate Priceline decided to charge me $136 per night for a total of $314.98. I NEVER SELECTED A STAY AT THIS RATE! I WOULD NEVER PAY THIS AMOUNT TO STAY AT ANY HOTEL!!!! Especially since I work for the Federal Govt and can get a Govt rate anytime. I occasionally use Priceline because I always look for better deals. This has to be Not Only Unethical, but Illegal!!!!
I am shocked to see hundreds of other customer complaints regarding the same issue. I am a disabled veteran, and I believe in chain of command. I am requesting a member of your Executive team contact immediately within 48 hours, in regards to my concerns of money being illegally drafted from my account without prior authorization.
I will escalate this concern to the BBB, and my Congressional Representative if I do not receive a phone call. My Trip #296-747-702-60.
best price guarantee for a rental is a scam. first time user, saw best price guarantee, so I booked a car. so a cheaper price with Hotwire. so I called them up within 24 hours and they would not cancel and they said that the best priced guarantee had to be the same itinerary. I showed them that it was and they said that it had to be with the same rental car company. I said since when does same itinerary include same car company??? internet rental car companies book with all of the rental car companies. the whole idea of searching the internet is to get the best price! will never use Priceline again! for anything!!
BEWARE, BEWARE!!!! Do not use price line. I used the option to bid and name my own price. I chose a 3 star hotel in Atlanta near six flags for the weekend of 07/01 to 07/03. It said that the hotels on the 3 star level averaged around $122 per night. So I named my price at $50 per night and it was denied so I then increased my bid to $60 per night and it was accepted at Baymont Inn which is so not what I was expecting. Looked up the hotel and the price for the hotel for the same days was only $55 per night. So I called customer service to complain on what was the reason for bidding because if I wanted a $60 a night hotel I would’ve just picked a hotel that was that amount and never used there service to bid. I advised that when bidding it said that I was bidding on hotels that averaged around $122 a night not a $55 a night hotel. They said that its nothing they could do because their policy don’t allow changes or refunds which is so unacceptable because this was such a disservice to me I didn’t benefit any from using their service. So I’m stuck with paying for a crappy hotel that has horrible reviews. Priceline is such crap. Stay away
I booked on Priceline for my business travel. The area selection is so inaccurate that when I selected downtown Miami, it gave me the hotel way outside where I cant use public transportation and will need a rental car. It added so much to my travel expenses and Priceline customer service is not willing to do anything about it. I contacted them in less than 12 hours from the time of reservation and they are extremely unwilling to help or provide me with a contact person who could possibly help.
I hope corporate office monitors this and contacts me to find resolution
Dipal Dave
407-625-XXXXX
Priceline sucks…. I have been on the phone all morning with them about a rental car I will NEVER do business with them again!!!!!! Customer Service is NOOO HELP!
Good Afternoon,
I travel for work and for pleasure, I have always used Priceline and been very happy. Each time I have receive a great rate and everything went a planned. Until today….. I purchased a cruise on Oasis of the Seas (Great Cruise) for an interior room. Went to fill out the information for the cruise, print out the ticket when I noticed smaller interior room. What the heck is smaller interior room? An interior room is a interior room right? BE AWARE! on many of the larger ships they do have smaller interior rooms. GREAT! Just what I wanted a smaller cabin. When you purchase the cruise they do not tell you that. Priceline justs states you will have a interior room. No mention of a SMALLER cabin. SHAME ON YOU PRICELINE! NOT a HAPPY SAILER! This information should have been stated to me when I made the reservation. Now I am on a beautiful cruise for seven days leaving on May 21st in a SMALLER CABIN…. SO PRICELINE WHAT ARE YOU GOING TO DO ABOUT THIS????? Well everyone let’s see what happens… Hopefully this post helps others to be aware of this. Will I still use Priceline again? possible let’s see. I have always had good luck with Priceline until now. This issue needs to be address both on Priceline and RC side. Thank you
DO NOT USE PRICELINE PERIOD ! Call the airlines directly to book your flights, even if it looks more expensive to do so. The airlines will work with you and the price, plus resolve issues without a fee.
Priceline Customer service is sourced out of the country and they just do not care.
My traveling party missed our flight because PL customer service could not make a simple adjustment to a travelers name after being on the phone with them for 2 hours. Needed an abbreviated name changed to a full legal name. Once they decided they could do it, there was a $30 fee and it took them over 20 minutes to process the credit card which made us late and unable to board the plane. The agent from the airline was even on the phone with PL customer service trying to help resolve the name issue. In the end,I had to forfeit my tickets bought thru PL and purchase 4 new tickets from another airline since PL would not even help us get another set of tickets with another that morning.
On priceline.com it says the hotel from the airport is only 26 miles. I Google it up it was actually 35 miles!!! I call and complain and they say they can’t do anything about it cause I already book it and it’s their policy. I wanted a closer hotel. And I’m still 3 months out from going on vacation!
Priceline is not consumer friendly. When my Son passed away, I thought I could get the quick inexpensive flight to Germany. So, I searched several sites. Lufthansa was best and offered a direct flight for $400 less than Priceline while PL was a 2-3 day trip with layovers, etc.. and $400 more than Lufthansa. Although I had cancelled Priceline, they said I had to cancel within 24 hours which I had. Although I never used the PL ticket and it was >$2000, my AMEX billed me. PL says too bad. An extra $2k is hard for me being retired. I had used PL back in the Day they were struggling for business, great service, etc. The day is gone. I will never recommend PL for anyone or use PL for any reason forever. Meanwhile, I’m stuck with a $2k ticket I did not use or request. PL sucks!
Pierce Smith
Their customer service sucks aplogizes but does nothing over charges for room by 40 and won’t fix going to media I’m done getting screwed
If I was a cursing man, I would say, “Priceline, you are full of s….!! What reason do you have a customer service department when they only robotically read off your policies to a distraught customer with no care or concern to their issues? Your way of conducting business, shows that your only concern is the bottom line, the almighty dollar!
I booked my reservation by using the “name your price” button and put in my request. After dping so, I paid my money in full and then AFTER doing so, I received my hotel information. After arriving to my destination, I was horrified at what I seen. There was no way that this property matched up with the criteria I had previously selected.
The property was filled with some very unsavory looking characters, and even the on site police officer questioned my decision to stay here. After realizing that the property was very unsafe for me and my wife, I called your customer service only to get the corporate speech! Shame on you for putting people lives in potential peril and not even care!
Priceline, you should be put out of business!!!!!
A very bad company，do not book through priceline
I was given a hotel option that is 45 minutes away from the requested location.
Unfortunately I didn’t verify the distance of the hotel prior to purchasing. Once I received the email itinerary I realized the mistake and called into customer service, 5 minutes after the reservation was made. Two levels of service did nothing but read policy to me. A simple error due to being somewhat mislead ton the hotel location should be within reason of being able to have it canceled.
I guess i’m not a priceline business.
Let me first say that the customer service I received was inadequate in regards to a reservation I made just over 1 hour ago. My 5 year old and my 8 year old start their fall break tomorrow. We decided to go to Arkansas last minute, and I booked a reservation at a Fayetteville hotel. The hotel says it has a pool available and my kids had only one request, that the hotel we chose had a pool. On a hunch I called to verify how late I could check in tomorrow and I inquired about the pool. The hotel said its closed and its on a seasonal closing. NOWHERE on the priceline website does it say anything about a seasonal pool. I called and cancelled the reservation immediately, Priceline refuses to refund my charges in full. I am having to pay $71.69 for a reservation I cancelled and made under false assumptions that the pool would be open. The temperature in Fayetteville for the duration of my stay is in the upper 70’s. Priceline customer service says I should be aware of seasonal pool closing schedules when I book rooms. This is the dumbest thing I have ever heard. I have booked through hotels.com, expedia, and even Travelocity. If the hotels I booked through them had any issues with them when I arrived that warranted and/or justified cancellation they never hesitated to refund my reservation price IN FULL. Not only did I receive my full refund but in certain cirXXXXstances they found me another hotel on the spot. I expect a full refund when I book under false pretenses of assuming the pool is open. It is YOUR responsibility priceline to indicate whether or not a hotel has a “seasonal” pool schedule, not mine. I expect a full refund not just a partial refund. My Priceline Trip Number: 139-561-073-83. If I do not receive the full refund, I promise I will unleash an anti-priceline campaign via social media and to each and every one of my 1490 co-workers, not to mention the 100’s of customers I interact with on a daily basis. REFUND MY ENTIRE RESERVATION AMOUNT.
Booked a room through Priceline at the Staybridge Suites in West Knoxville, TN. We have dogs, so we filtered the search for pet friendly hotels. This one said “pet friendly”, “pets allowed” and “pets welcome”. No mention of ANY charge for pets. After we checked in and got unpacked in the room, we noticed the TV didn’t work. So we called down to the front desk and were informed there was nothing they could do about the TV and by the way, there is a $75 fee for the dogs. Called Staybridge, they knocked off $25. IHG (parent co) said call Priceline for the rest. Priceline (Karen and Jason) both said “Credit cards are required for incidentals and other hotel charges”. Astonishing lack of accountability.
I payed for a ticket for my student-athlete daughter to come home for the holidays…. She is only allowed 4 days home for Christmas and she has to be back at school by 12/26. After I put in my information Priceline picks these tickets for me that has my daughter leaving NY to return to school at 7am Christmas morning. Huhhhhh? Did I just pay 539.90 for my daughter to be “in transit” on CHRISTMAS DAY????? I contacted Priceline immediately and asked them to just find a later flight on Christmas Day so that she can at least eat dinner with her family and they told me no… There’s nothing they can do. No Christmas spirit… Don’t care about their customers just want to take your money and hold it hostage. There’s always something that can be done. No one cares . Will never use them again
I use them often and they been pissing me off lately.
1st Issue. Last week i booked a car for 4 people in San Fransisco, when i went to pick up the car, they said it’s only (smart car for 2 people) you need to upgrade. After fighting with them they upgraded at no charge. I called Priceline to complain about it, cause it’s a false advertisement. All they did is call the rental car company and the company told them “they upgraded me” and not telling them what i had to go through to get that. And princeling was like, sorry we took care of it. They are full of XXXXX, they didn’t , i did.
2nd issue. I just booked a hotel room with a pool for my little daughter (in chicago) with “express deals/pool was one of the amenities i requested” and i came to find out it’s an out door pool. Seriously priceline, an outdoor pool in Oct in Chicago? Well, i called pricline, so they called the hotel and came to find out the pool is closed for the season. So, technically, i didn’t get a room with a pool. And they say, sorry, they can’t cancel it. I was like but you guys didn’t give me what i asked for. And they can’t do anything about. It’s false advertisement. I think, lawyers need to look into this bullXXXXX company and their business practices.
I NEVER get what I book……….NEVER. Currently fighting with them over a refund that they say I received…….too bad I have a bank statement to prove I didn’t receive a dime!
100% exact same thing happened to me. Booked a hotel to take my daughter to college and made a point of get a pet friendly hotel. When we arrived at the hotel at 7pm in the evening hotel states they do not accept dogs and we must contact Priceline. Priceline states “we can’t guarantee what a hotel will or will not do.” Never spent one minute in the hotel room but refused refund. When I contact my credit card company to dispute it Priceline blatantly lied and stated “they had issued me a refund minus processing fee.” They didn’t issue me crap. Kept giving me the run around and refusing to admit they lied to my credit card company. I’m done.
i was attempting to book a room for October 6, 2015 and check out on October 7, 2015. I used the bid feature. I don’t know what went wrong but when I checked my reservation after it went thru it said I was book for Sept 30, 2015 check out Oct. 1, 2015. I immediately called the customer service line and was told there was nothing they could do for me. I am contacting my credit card company to stop payment on this transaction. I have used Priceline in the past but will never again. If I had known this company’s history I would never have used it. I will be taking this to the public thru facebook so other will know what they are like. I will show other peoples issues as well as mine.
They cheat people out of their money. They do FALSE ADVERTISEMENT and FRAUD!!!! I want the world to know how they cheat people…
I agree. I called prior to booking my flight to ask if my bags were included. I was told they were included in the price. So I canceled my reservation with orbtiz to save 25.00. 3 days prior to my flight I called the airline to confirm everything and was told that my bags were not included. So me saving 25.00 turned into spending 300.00 in baggage costs. I already had to pay 650.00 for the flight. I called priceline regarding the issue and escalated it to a manager. I was told we will pull the calls to review. When I was called back I was told we can’t find the call so the issue is yours. There’s nothing we are going to do. Never again will I ever use priceline. They are the worst!
Priceline completely ripped me off. It is absolutely fraudulent what they did to us. We were driving with our 2 children from Ky to Florida and looking for an inexpensive hotel for the night. We did not want to pay more than $100. We wanted to stay in Birmingham so I looked on there website and saw a 4 star hotel in Birmingham for $105 per night. I figured I would try and place a bid to see if I could get it cheaper and if not then I would book it at $105. I put in the info to place my bid and the screen popped up showing the median price for a 4 star in that area. I slid the bar back to $75 and placed my bid. The website then said my bid was accepted and asked if I wanted to place it. I said yes and then pulled up my itinerary which said I was charged $219!!! I immediately called Priceline and explained that I DID NOT bid $219 and asked that they cancel my reservation. They proceeded to tell me that I did place a bid of $219, refused to cancel or escalate my call to a manager and hung up on me twice. I will be disputing this charge on my card and will fight this to the highest level. We did not stay in the hotel, we booked another room with another hotel. This is absolute fraud and theft!
To sum up my complaint… Priceline SUCKS! And I do not intend to pull out a straw for them. Instead, I’m taking my issue to the media, starting with The Atlanta Journal Constitution, (just down the road). I intend to make Priceline accountable publicly in a HUGE way. I’m filing a formal complaint with the FTC and the FCC regarding Pricelines’ refusal to guarantee ANY of the amenities of ANY of the hotels/motels the sponsor and advertise with. Priceline DOES NOT declare, state, elude to, or imply in any way that this is their policy ON THEIR WEBSITE. Hence, we have an issue of misleading the public &/or consumers as well as FALSE ADVERTISEMENT. Heads may not “roll” but the SH*T WILL hit the fan.
Screw you Priceline
Sincerely,
The WRONG person to piss off
Good for you!!! I’m in a battle with them myself and they sucks tremendously!!
Couldn’t have said it better myself
Problem:
While on a family vacation the day before we were suppose to fly out our 10 month old baby got sick. We took her to the doctor and the doctor advised us that she should not fly but instead that we drive home. We were 1,410 miles from home. There are 2 questions that will pop into a parents head 1 how will my baby handle this trip while she’s sick and 2 how will my 3 yr old handle this trip. we had to get our car rental extended to drive back which is driving across half the country. While we were driving we were needing somewhere to stay. I decided to use Priceline which I have used in the past. I used the 2 star deals to get us a hotel if you are a parent I’m sure you understand traveling with 2 babies is not easy. I went to book the city we were in which was Conway, AR however Priceline booked Cabot, AR which was no where near us. I called Priceline and explained the situation they were unprofessional, rude and refused me a refund even though they booked the wrong city. I want my refund due to their negligence of booking the wrong city total is $61.32 this is completely justified due to their error. It astonishes me that a company that makes 6.8 billion a year with profit and revenue boost by 38.8% can not due customer satisfaction and correct their error I want my refund $61.32
After reading several posts it sounds like this company’s customer service is anything but service. My minor technical problem should be a simple fix but apparently there is no one in this entire company to talk to about it. Customer Service rep is useless.
Hate this company…… Money hungry sharks!!!…. We need to ban together and get some legal representation and shut them down!!! They take money from hard working citizens without giving good service!!!! This should NOT be a company that’s in existence in the United States of America!!!! The owners should be ashamed to list this as a legitimate company…. In America in 2015 this company does not care about the customers just taking their money !!! Once u book they treat u like sXXXX!!! We didn’t want any money back, just to change a flight date for a child…. And by the way…. They didn’t negotiate any good deal for us!!! Do your homework people… Search for yourselves!!! Would not recommend this company to anyone!!!!! Never ever ever will use them again or Any members of my family!!! Spread the word !!! God Bless
Hi, I recently had to go to Boston for Pituitary surgery for Cushing’s Disease. I knew I would have a lot on my mind getting closer the the date so I wanted to get everything lined up with hotel and car rentals. Three weeks before I was scheduled to fly out, I booked a mid-size car from Avis through Priceline (confirmation number 49382786US5 ) I bought the insurance for 10 dollars a day as well. When I got to Logan airport, I was offered an upgrade to a Mustang for 30 dollars a day from Maurice, who was dealing with me at the counter. I explained to him that that would be nice, but I can’t really afford it and I was having surgery in a couple days so money was tight, he took a phone call and after he hung up, he said that I could have it for ten dollars a day. I figured I could manage an extra 90 dollars for the trip so I agreed. After he did the paperwork and I signed, I just assumed I was re-swiping my card for the upgrade and confirmation of the original rental. When I got home, I saw two charges for different amounts, one from Priceline for 464 and change, plus the 90 dollars for the insurance, and one from Priceline for 434 and change. I called Priceline about this and they said they would look into it, they came back and refunded me the insurance I took out. It turns out, when I did the upgrade, the insurance I already took out didn’t matter and Avis charged me for full collision at 30 dollars extra a day. Had I have known that was the case, I would have declined the car. Priceline should have something in place to keep scams like this from happening, I was scheduled for surgery in three days, the last thing I was thinking about was having to make sure I wasn’t getting ripped off and taken advantage of. I will never use Priceline again if this is how they conduct themselves
it makes you wonder whether or not Priceline headquarters is concerned about any complaints that comes their way you call customer service and they sound like a robot unconcerned I’m feeling I’m human now based on their FAQ questions if you would choose to cancel your reservation is this it was committed however Customer Service refuses and yes when you do ask for a supervisor they refused to give you one you ask for corporate office they refused to give you one well when you look up online and under complaints you see a list of the C the CEO COO all the emails are invalid I found one for a senior vice president Customer Service operations whether this person calls back it will be unbelievable I will never use Priceline again I would never refer anybody to Priceline what I will refer is them to the attorney general or office the Better Business Bureau because there’s some kind of fraud going on
So let me tell you about my horrible experience!!!
I booked a room 2 weeks ago and was very satisfied. 3 days ago your site took $178.00 from my account. It took me 4 hours to find a number that I can call to speak to a live representative. When I finally spoke to someone, they gave me sooooo much attitude and denied the transactions. I saw the transaction on my end. Thank God I blank with Chase. Chase saw the discrepancy and returned my funds right away. I am so disappointed in your company. I have been a loyal customer for 6 years, using your site a minimum of 6 times a year MINIMUM!!! You have just lost a loyal customer and I will spread the word because this was so wrong and to get attitude from your employees while I was stressed was horrific. Your site may have been hacked, who knows? But since your employee was very rude, I am no longer a customer!!
I am utterly disgusted with Priceline. I just booked a hotel for Philadelphia, PA via the Express Deals. It was booked for a completely different city. After speaking to “customer service” I was told that there would be a 50% cancelation fee if I re-booked through the website. I told the representative that this was unacceptable and I needed to speak to someone else about it. I was then transferred to “customer relations,” I was informed that there was nothing else that could be done to change or cancel my reservation. After I again attempted to describe that this was not the city I selected when I was booking my hotel, I was repeatedly interrupted and told there was nothing that could be done about it. My call had become “unproductive” and was disconnected by the “customer relations specialist.” I called back again to get Ryder (employee ID MALUI0113) who read the notes that were left on my reservation, told me he was unable to disclose the employee’s name that I had previously spoken with, and also stated that nothing could be done since this hotel was “in the shaded area” that it was not able to be canceled or refunded. (Now going back on their initial statement, that there would be a 50% cancellation fee.) Again, I was told that there was absolutely nothing that could be done, and that my call was “unproductive” and then the call was disconnected. All employees refused to give me the contact information for the Executive Office. I told all of the employees I wished to speak to a supervisor or manager and was told this was not possible. What kind of terrible company is this? I understand sales and customer services…apparently no one in this company does, or cares at all about the company’s reputation, or doing what’s right for your customers. I will never use this company again. I will make sure that I tell any person who will listen that I was treated like trash by this company and make sure they do not ever use it either.
We booked a room that said $169 per night and a fee of $73. Once Priceline took their money from my account the reservation confirmation says there is an additional fee of $214 for the hotel, $45 damage waiver fee and on top of that a $26 per person fee to use the hotels beach access, for my family that is $129. So for the $169 I’m paying $650. So i called to cancel the reservation. The first guy couldn’t help,so I was transferred to another in India. He told me I had to cancel by March 11 to receive a refund but i made the reservation on April 9. And when i asked to speak to his boss he told me there was no one there i could speak to and told me to email priceline corporate he refused to give me the phone number to the office by telling me they didn’t have a number to give me. But I could cancel only being charged for one night, but I was only staying one night so i should just enjoy my stay. I hope priceline sees this because tomorrow I will be contacting a lawyer over this. I made the reservation at 10:00am this morning and tried to cancel at 8:00pm. There are laws that protect consumers.
So for two months I have been working to cancel my reservation with Priceline for my car rental, because I found that the company itself would make the reservation for half the price. I have spoken with Priceline several times, emails and phone calls as well as National the car rental company. Now while National is more than willing to cancel the reservation, the funds are held by Priceline, who continuously uses stall tactics, stating “National has to let us know that we can cancel and you won’t be given an answer until after you drop the car back off.” National could research my account and even noted it, but Priceline just keeps stating the same thing, I will get an answer after I use the car and drop it back off, which obviously makes no sense, as they already build me and I used the car. Priceline is a terrible company and any time you call you will get a representative in India reading off a script and sounds incredibly robotic, I will not be using this company and will deter others from doing so as well.
I had the exact same experience with a car rental that i tried to cancel only 6 hrs after making the on line order. Priceline blamed Avis who was more than willing to cancel the reservation. The customer representatives were rude and after 2 hours of calling the last representative hung up on me.
Priceline will not connect you with a manager and charged me when i never picked up the car.
I will never use and/or recommend Priceline to anyone in the future.
Becareful the system changed my dates after an unsuccessful name your own price and than I purcashed the express deal that changed the dates. So I am out 64$ for a room a week later. Call their headquarters at 203.299.8000 ext. 72038417 us CEO Jeff Boyd
I just made a reservation last night for next week and my trip got cancelled. I called customer care of Priceline to cancel and they kept reading their Non-Refundable – Non Changeable contract. I asked for a department head and nobody is available. I am willing to pay a reasonable cancellation fee but they will not budge. I have worked for customer service industry most of my life and I know that somebody can authorize a cancellation. They keep saying that there’s nothing they could do. That is ridiculous. I ask if a manager that make more sense can call me back. I have not receive a call. Does that number for Jeff Boyd works? Please let me know, Thanks
I booked a reservation for 4 nights and am traveling with 3 guests. The reservation states the room booked can accommodate 2 guest. NOWHERE in the reservation does it disclose that the room would be booked with 1 bed, only that it can accommodate 2 guests. I called to confirm I’d be getting a room with 2 beds and Priceline told me to call the hotel. The hotel(extended stay) told me it will cost an additional $50 a night to get a room with two beds. Priceline and the hotel wouldn’t cancel the order. I will never again book with Priceline and i will slander Priceline’s name across every social media site i can find and i will forever promote to my friends and family to not book with priceline. Priceline is a lieing, cheating, scamming, company that should burn in hell for its misleading practices and terrible customer service.
You people are scams!!! you never even asked for how many people are in the room for name your own price.. i WILL NEVER EVER buy from you again! you didn’t accommodate my needs at all! i will make sure every single person knows how frustrated you make people and how disrespectful you are! your customer service sucks!
THANKS FOR NOTHING!
I guess I am here to join the band wagon of disgruntled Priceline customers, trip number 339-827-682-57. I have used you many times. I doubt that I will use you again, but I temporarily remain optimistic. I have no problem with the hotel I received and probably will enjoy it very much. Where my problem lies is with an email sent me to download your app to my phone. Today I booked a hotel room for two nights in March using the app. I paid very close attention and it was my intent for this trip to purchase the additional insurance in case I must cancel. The app does not allow for this purchase. I, too, spoke with three individuals from the Philippines, Kelly, Chloe, and Shawn. I, too, asked for a supervisor and Shawn instructed me to send a letter to Priceline Corporation in Connecticut. As soon as my hotel was booked, I was on the phone to try to add the insurance. I was referred to squaremouth.com and insuremytrip.com. I was given a standard answer that my trip did not allow me to purchase this insurance. I came home and on my desktop insurance was available for the same trip. That is when I called the second time. My only complaint is that your app is incomplete. Priceline is not allowing the app to do what the website does. Furthermore, when I spoke with Shawn and pointed this out, he was very unsympathetic. The longer I spoke with customer service, the less I understood what was trying to be told me. In fact, the first person I spoke with, Kelly, I had to ask her to repeat herself and several time had to tell her I did not understand her. The standard answer I received over and over, at this point i believe, was because I was not understood in the full context of my question. The relief I am requesting, is that I be allowed to purchase the Insurance that the website allows that the app did not. I do not believe I will even use it. The hotel was a decent price on a weekend that closer to the date will double, if not triple in price due to an event in that area. This is a problem with Priceline, not anything I did not read, nor understand. Let’s see if you wish my continued business over $10.
Dear Priceline,
I am a regular costumer. I have a request from you to update a country name.
Kosovo’s declaration of independence from Serbia was enacted on 17 February 2008. Republic of Kosovo has received 110 diplomatic recognitions as an independent state including USA, UK, France, Germany…
It is still not updated at your website priceline.com. It already updated at the competitor websites like ortbitz, kayak….
There is an airport in Pristina, Kosovo (PRN) Could you please update the name of the country.
Thank you,
How is it possible for a corporation like this one to steal from someone and get away with it? I booked a room for 3 nights at a hotel this week and was unable to check-in due to a stomach flu. I was told it was against policy to give a refund on money I paid well in advance for this hotel room. Your policy on refunds are unjust and should be considered extortion by the law. So now not only did I get the stomach flu and was not able to enjoy my planned vacation, I am also now out $350 of my hard earned money and it’s the week of Christmas. I feel like someone has stolen the money from me and I know who they are but they won’t give it back and there is nothing I can do about it. How’s that for a Merry Christmas? There is no reason I should be penalized for this. What gives you the right to steal someones money from them? I will never use this site as a means of planning any of the numerous vacations I plan to take in the future and you can be sure I will dissuade others from using it as well. You are thieves and non of the justifications you come up with will make what you have done right. You should be ashamed.
Please take ownership of this issue asap
Sent from my iPhone
On Dec 17, 2014, at 8:38 PM, Unc wrote:
Berna,
You are the same person i talked to earlier u were no help i dont want to talk to you or hear a response back from you at all.. Please pass inquiry unto another person preferably your supervisor. You are completely useless and a poor representative. As i told you earlier you idiots will not be satisfied until you learn and hear that i didnt get on any plane or pick up rental car and then maybe you ifiots well be satisfied. As i have stated forward my feedback to someone above you.. I like this email to be forwarded to your Senior VP Darren Huston. You all are bunch of thiefs. I’ve already reported this poor practice to my bank… I look forward to hearing from someone else. do not deny me that right and get me to someone more Professional and Knowledgeable.
Sent from my iPhone
On Dec 17, 2014, at 6:00 PM, priceline.com Executive Offices wrote:
Dear Mr. Mayowa,
Thank you for contacting us regarding your airline and rental car
reservation for Trip Number 18634432042.
We are writing to let you know that we have received your email in our
Executive Offices. We understand that you are requesting to cancel your
reservation. We re sorry; however, your reservation is restricted. This
is cannot be changed, cancelled or refunded.
We reviewed your record and found that your name (Kayode Mayowa) is
listed as the passenger, the rental car driver, and the credit card
holder. In addition, the email address and phone number listed are the
same email address and phone number you used to contact us.
For your reference, a copy of the contract page has been sent in a
separate email. The contract page disclosed the terms and conditions of
your reservation.
If you have further questions, please contact us directly at:
1-866-966-7186. The Executive Office hours are 9:00 a.m. to 6:00 p.m.
Eastern Time, Monday through Saturday. You will need to enter your Trip
Number, which is 18634432042, when you contact us.
Please note that the number provided above is a United States phone
number, and you may incur toll charges when calling from outside the
United States or Canada.
We are sorry we did not provide you the answers you were looking for and
we thank you for your time.
Sincerely,
Berna Abelida
Executive Offices
Original Message Follows: ————————
Good Afternoon ,
I would appreciate an update on this matter or be pointed to someone I
can
talk to about this matter. One of the executives reps left message
confirming the dates and times of trip I didn’t purchase. I submitted an
escalated a complaint that’s the response I was left on my voicemail
about
an authorized transaction. I need to speak to someone who can handle
this
matter accordingly.
Original Message Follows: ————————
The following comment was submitted via the The Priceline Group website
by Kayode Mayowa [****@gmail.com].
I have spent the last two days in contact with your corporation battling
over an authorized charge and trip I did not make. I’ve gone back in
forth with your company through emails 10 times and spent two hours and
thirty minutes on phone call with your company. I didn’t book this trip
that your company is claiming I booked. Quite frankly, this fraud. Your
employees have been completely rude and unwilling help with this matter.
I spoke with a Customer Rep yesterday that transferred me to a
supervisor. The supervisor I spoke to did not listen to anything I had
to say. Since she was unwilling to help I asked to speak to her Boss and
she told she doesn’t have a Boss and that I can’t speak to anyone else!
After going back and forth with her because I believe that can be the
case she was someone she reports too. She later said she does have a
boss however I can’t speak because they’re not available. Furthermore,
she told me in order to continue to dispute this matter I would need to
send another email… I asked why would continue to dispute in email if
they sent me an email ask to call to speak a consultant about the
matter… I gave her the email address that I was receiving emails from
which was airline@service.priceline.com and she said that address
invalid.. Continued Here’s the last email I received from that email
address: Dear Customer In order to better assist you, we have made
arrangements for you to speak with a Customer Care Consultant. Please
call our Customer Service Department at 1-800-657-9168 (when calling
from the United States/Canada) or +44 (0)20 7136 8462 (when calling from
anywhere else). When you call this number, you will need to enter the
following information: Your request number 1863-4432-042. The supervisor
then told me that’s not the right email address and then told me I would
need to email Corporate Headquarters but she couldn’t provide me with an
email address or phone number to contact your Corporate Headquarters.
She was unwilling to do anything but pass the buck down and not give me
answers to what I need done. I have never and never will use priceline.
This matter needs to be addressed. I didn’t authorized this transaction
and it needs to be canceled. Additionally, they stated I signed off on
it…. Plus, My middle initial is displayed on my card which the agent
said wasn’t on the reservation. Someone needs to address this matter
ASAP and I will keep fighting this until the right thing is done. Good
Afternoon , I would appreciate an update on this matter or be pointed to
someone I can talk to about this matter. One of the executives reps left
me a message confirming the dates and times of trip I didn’t purchase. I
submitted an escalated a complaint and that’s the response I was left on
my voicemail about an Unauthorized transaction. I need to speak to
someone who can handle this matter accordingly. II called the number
back and again they’re telling me the same stuff. You won’t be satisfied
until you find out THAT I did not board a plane or RENT A CAR! This
NEEDS BE ADDRESSED and I’m not going to stop because APPARENTLY
Organization is running a corrupt BUSINESS PRACTICE I also sent a
message to Flavie.lemarchand-wood@priceline.com,
Leslie.Cafferty@pricelinegroup.com, press@priceline.com
The Priceline Group
800 Connecticut Ave
Norwalk, CT 06854
Shareholder.com does not review, approve, filter or alter the contents
of comments submitted by our clients’ customers. Shareholder.com does
not warrant or otherwise assume legal responsibility for the comments
received by it on behalf of its clients. We advise our clients to assess
whether such review, approval, filtering or alteration is advisable and,
if so, to perform such actions at their own discretion.
NASDAQ OMX 235 Donald J Lynch Blvd, Marlborough, MA 01752 | 800/990-6397
I’m only going to say this ONCE. I want my MONEY BACK!!!. I booked a motel through you guys on Nov. 17, 2014 through the Econo Lodge and was not able to stay there because of your RIDICULOS SMALL WRITING photo id requirement. And because I did not have photo id (some people don’t) I was not allowed to check in. This is totally and utterly not ACCEPTABLE!!! After talking to one of your customer service representatives I was confirmed I would get a FULL REFUND (still waiting). Now I believe you guys have heard that the customer is always RIGHT. RIGHT. So, refund my money now so we don’t have to go through this LEGALLY.
We would like to set up a meeting with your corporate public relations representative to discuss coming into your facilities and presenting all that the Edge Fitness Clubs have to offer. A few of your associates came into our club requesting we do so. Please feel free to contact me at the aforementioned email or call (203) 849-***.
Best regards
Justin
ITINERARY #217-157-450-03
I purchased a round trip ticket from ORD to LAX on 10/21. I live in LAX so that was a mistake. I cancelled the trip and priceline agreed to keep half until a purchased another ticket.
I purchased the correct ticket on 10/28, for $490.12. Instead of charging me $310.18 and 179.94 (which equals to $490.12, they charged:
$310.18
$310.18
$310.18
$179.94
$179.94
So instead of charging me $490.00, they charged me $1290.42!!!
Thats $800.30 MORE than what they were supposed to charge. In the mean time, the agents tell me the same thing….”wait until tomorrow” but when I do, they charge me ANOTHER $490.12.
Now, I’m getting OVERDRAFT CHARGES FROM MY BANK, who says that they CAN’T STOP IT!
Itinerary #217-157-450-03
THE WORST EXPERIENCE! WE WILL NEVER USE PRICE LINE AGAIN AND WILL NOT STOP UNTIL THIS MATTER IS RESOLVED. All we are trying to do is a receive a credit for at least a future travel package from a previous package booked that we are NOT going to use…. We have been dealing with this for months… I can not believe a company of this stature would treat customers like this.
We just tried to book a trip to Disney World using priceline I put in the dates and 3 adults 2 children ages 2 and 6 and 1 room we want a suite hotel and we wanted a package deal. I hit the submitte button then the next screen said can not complete search too many people. So I called the 1-800 number. So a customer service rep answers the phone I preceeded to explain the problem she did not understand my request at all after the 5th time I asked for her supervisor and she also did not understand that we are 3 adults 2 children and I wanted a package deal in a suite hotel. After I explained another 5 times that the Web site would not allow me to search u his and to call. Simon I asked the supervisor what country did I get bounced to she told me the Philippines. You got to Be Kidding me. News flash corp. Keep your call centers in the United states because other countries do not seem to understand us Americans nor our culture they don’t understand what a package deal means and by the way when I called a specific suite hotel chain they had no problem accommodating 3 adults and 2 children in a one bedroom suite. So keep in the untied states cheap corp. People.
My name is Elizabeth and some how my credit card was used to make a reservation. I was then charged $11 for something I never did or used, when I contacted your company about the with draw I was informed I was not going to receive a refund. If this is how your business is ran I feel very sorry for your company. I realize it is only $11 and for someone with the money you have that is no big deal but for someone like me that works very hard for every penny that is a lot of money for me.
Hello Corporate Office
Re: Priceline Trip # 200-479-593-93 & Priceline Trip # 241-448-923-46
I have booked a hotel for Sunday October 26th through November /2 /2014 As with many of these complaints here I have been mislead to pay for a non-disclosed sight unseen Hotel that Priceline picked for me from the many available only to find out , I couldn’t have any choices on room, Bed , Smoking, or anything else then to see they already took the money from my Priceline credit card Paid it in full and as if that wasn’t bad enough , on my hotel reservation page was a if you book the Car now for your vacation you Save another 40 % Click here to add !!! So I thought yes I would like that and did Click it….ouch, my hotel page vanished and i was on the car page , rented a mid size Rav4 however when I was done with that it not only wasn’t added to my trip it has its own Trip #
241-448-923-46 and my hotel page was simply gone , I called customer service due to the fact I couldn’t find the trip anywhere and when I checked my trip log it wasn’t there and no # after many attempts calling I finaly reached some one to help me and find my Hotel trip
# 200-479-593-93 that’s where I noticed I had a non-smoking room and facility Also a 1 King bed for my great friend and I to sleep on . Now I like her and all but not enough to sleep in the same bed for a full week with . so this big deal for me turns out to cost me more then the open not hidden choices on there front pages and oh yah, No refunds , cancelations , nothing. now maby its comp.error or something except i see it here in the letters ‘
I want to cancel that contract known as:- Priceline Trip # 200-479-59-393 as of today this 7th day of Oct / 2014 This is the same day using unfair Practices you forced me into this corrupt contract at 6:00 am this morning Tuesday, October /7/2014 I am within the 3 day period to do so as Washington State law requires I want my Priceline card to reflect a reversal of the charge.
Furthermore I am willing to join anyone else who has been targeted with this unfair practice in the effort to stop this from happening to others. please contact your
:- Attorney Generals Office , Representatives & Better Business Bureal with your Event, plus copies of any proof ,records, ect… you have I will do the same. feel free to contact me in this Public Notice and Post
thanks RL
Have been trying to solve an issue much like everyone on this thread, regarding a trip July 4 weekend. I would like the CEO, Jeffery Boyd, Daniel Finnegan,CFO and Mr. Fogel, COO to contact and give at least a statement to all these unsatisfied customers who are now seeing Priceline.com as more of priceLIE.com!!
Trip #-161-780-743-76
Hertz Reservation- G3244115193
Dear Priceline:
I am writing to you in regard to an extremely unpleasant experience I had as a Priceline customer . Because of this incident, rest assure that I will share my experience with the BBB. I am no longer a Priceline customer, and will not direct any of my personal or corporate business to Priceline in the future unless this situation is resolved to my satisfaction. Allow me to explain.
On Thursday, September 11, 2014, I picked up a reserved vehicle from Hertz. After exiting the garage I noticed the car was filthy and dashboard full of bugs. Upon my arrival at home, I decided to call Hertz and report my situation, after speaking with a representative he asked me to return the car. He apologized for the inconvenience and offered me an upgrade of vehicle because of this problem. That evening I returned my car and was given the upgraded vehicle as promised. The following afternoon as my family and I prepared to take our son to a baseball showcase tryout we all got in the car and began to drive. (Thankfully we were close to home and not on the highway). As we began to drive we noticed the battery light came on and the AC was getting very hot. As we continued to drive the car was was jerking on and off. We were able to pull into a Citgo gas station and park the car. My husband opened the hood to the car and noticed that the serpentine belt snapped off. OMG! The first thing that came to mind was our sons baseball tryout. How are we going to get there? I immediately called Hertz and mentioned our problem to them. I was transferred to multiple agents and nothing was being solved, at that time I asked to speak with the manager on duty. Worst thing I ever did was to ask for manager. I explained the situation for the 5th time. She said that it would take several hours before we got a working car. ARE YOU KIDDING ME! I explained to her that we were in route to a baseball showcase tryout and that we needed a car sooner. She then said she would first have to send a tow truck to pick up defective vehicle then return with a new car. At this point I am furious. I told her I did not want no car any longer and that I wanted my monies to be reimbursed and that I will be renting a car from another car rental. Her response was very unprofessional and rude. Her reply was “you cannot get your monies reimbursed because you rented the car through Priceline and the only thing I can offer you at this point is a $50.00 voucher (sassy, snoody voice). Time was ticking for the arrival to our sons tryout. I had what was unquestionably the worst Hertz experience I have ever had. We as customers expect a certain level of service from a major company like Hertz and I am highly disappointed . I am also asking for any fees connected with this rental to be revoked, and a complimentary rental be extended to me.
Sincerely,
Marie Carrillo
I book a suite threw you all and when i got here ot was a double gueen room thats not what we want and we have the kids and no where to stay please hp us
Using the express deals I booked the weekend in the Pittsburgh area. It was a great deal at a 3 star (only one in that region) for the weekend. I don’t like staying at 3.5 and up hotels because there usually is some “hidden fees” involved (parking, internet access & paying high price for breakfast if they have a restaurant). In addition, it usually is a small space with no refrigerator or movable space. This place was a 2 room suite (sofa, 2 TVs a mini-bar with refrigerator, free internet, breakfast & parking close to restaurants & shopping). I enjoyed it so much I wanted to extend it for additional nights at the same rate. The system wouldn’t let me do it. So I tried to use the name your price feature.
Big mistake! It put me where I least wanted it. I put in a bid for the same 3 star ranked hotel. Although there were multiple hotels on both express deals & public listed sites it placed me at a higher rated hotel. I reviewed the disclaimer, the ratings & the actual itinerary nothing specifically stated if there were any additional fees. I called the hotel only to discover I have to pay for parking & internet fees as well as no breakfast provided and it is too far to walk to stores/restaurants.
This makes no sense how is this a “bargain”? I have to pay for parking, internet & no breakfast as well as had to request a mini-refrigerator be placed in room for my medicine. I am furious! I am paying a lot more because of these hidden fees!
I called 2 customer service reps and one supervisor. They had no sympathy and stated it was a non-refundable charge. They pretended to be helping me and that made me think they were going to change it only to discover after 30 minutes they kept repeating the same BS. The supervisor stated that I should have read the disclaimer that there would possible be fees incurred for parking & internet. My contention is if I’m paying sight unseen for a hotel, there should be a better description & choices of what you are getting. I think their computer places unsuspecting customers in these hidden fee hotels when their clientele is low instead of the better priced hotels. I don’t like priceline for doing this.
It also is unsafe for women. The rating system is not the same as what other sites used. It’s not AAA or trip advisor with the comments when choosing in Express deals or even name your price. Its of their own making for which you aren’t exactly sure how they do it. Some hotels are so old, unsafe & had some not so reputable characters hanging around. In NJ I stayed at one that had bedbugs & started a renovation that kept one up.
I was in a hotel in VA that was not safe. I had to call the police and when I called priceline to complain they sided with the hotel owner & refused to change the rating.
I booked an express deal for a hotel, the total was $301. The next day I found it online direct from the hotel for $254. I called hoping you would honor your Priceline Best Price Guarantee (with refund of 200% of the difference as advertised on your website). I spent half of the day on the phone with many representatives, including Jen and Divine, who were both extremely rude and condescending to me. They were completely unaware that Priceline has a guarantee that it advertises in every commercial. Ultimately, Raja was able to help me, and confirmed a price of $282 (although I tried my best to direct him to the $254 total price, and I even took a photograph and have this all well doXXXXented with photographic evidence). So from a paid price of $301 to a confirmed price of $282, I was refunded $20.
This is completely neglecting the offer on your advertisements and website for 200% of the difference refunded. Not only does your company not follow the policies, the representatives I tried to deal with were unprofessional and poorly educated in your companies policies.
Ultimately Raja agreed that it was wrong, but that there was nothing he could do to help as he was locked by the computer algorithm that calculates the refund amounts. He said himself that this is not the way he wishes he could do business, but that he has no option to help. He is a supervisor and had no way to help provide the refund as so explicitly stated on your website.
All of these conversations are recorded, both by your phone service and agents, as well as recorded on my end for evidence of your policies and service.
I would like your company to simply honor the “Priceline Best Price Guarantee” as it is clearly explained on your website and TV commercials. These unscrupulous business practices have already been reported to my local congressmen.
If this is not resolved promptly, I will not hesitate to pursue legal action. A simple search online reveals how many of your customers have been scammed by these practices.
I expect a timely response to rectify this situation.
Booked a trip through Priceline using their “name your price” tool. The trip is to be a romantic vacation with my girlfriend. After booking the trip I learned the hotel would be going through extensive renovations, and was told (by a hotel staff member) that the entire interior of the hotel was receiving a face lift. Not wanting to see tarps and hear power tools during my romantic stay I called Priceline. I was lead to believe that due to the renovations at the hotel I would be allowed to make changes to my reservation, and/or receive a refund. Initially it sounded as if they were going to take care of the issue, and was told I would receive a call the next day with a resolution. The call never came, so I called them back. I had to go through the entire story again, I wasn’t allowed to speak with a supervisor and was told they couldn’t transfer me to one. The representative, Brendan, even went as far as telling me that he had the authority to give me a resolution. When I confronted him about that fact he then said he would forward everything to the “investigations” team who would call me the next day. At one point Brendan stated that he called the hotel and was told that my room was in a portion of the hotel that wasn’t being renovated, which was contrary to what the hotel clerk told me the night before. He also said the manager he needed to speak with would not be on until the next day. After nearly 45 minutes of trying to get a resolution, I hung up and called the hotel. To my surprise the manager who Brendan needed to talk with answered the phone. They lie, they won’t provide customer service, and have now lost a paying customer.
My first and last time to use Priceline.com. Seeing the the “winning bids” thinking I was going to get a better deal, I used the name your price for a rental car. You are required to put in your information, along with a credit card and make bids. Not knowing that once a bid was accepted the card would be charged and no way to cancel. Not only did I not get a ” winning bid ” I was locked in. The price for a daily rental was the same I could have received without using the “name your price” or any other company such as expedia, kayak, etc…
When I called to see if there was anything that could be done I was told that there was not and even if I cancelled I would still have to pay. There was still 3mths to go before I needed it and I didn’t see why they could not cancel it. It was not like they were going to lose out. I asked to speak to a manager and they would not allow it. Just kept repeating there was nothing they could do for me. We should have the option to accept the bid before it locks you in. This is how they get you. NEVER AGAIN!
i had been a priceline user for years and seemed to be happy – until my latest experience when the “name your own price” gave me the same price as if I booked the hotel myself, not blindly trusting i’d get a deal. Sadly, the customer service is not customer service at all, simply robots with their “no refund, no refund” going on and on and on. Whey they kept me on the phone for 30 minutes pretending to give me to a supervisor who clicked some buttons, put me on hold, came back with “no refund, no refund” – just say no refund, we don’t care about you or any customers, we’re hanging up now at least would have saved me those 30 minutes of ridiculous phone clicks. And of course, can I talk with someone higher – no, there is no one higher to talk with, they don’t talk with you. Sad in this age of customer service that priceline has none and doesn’t seem to care about all of the negative comments i’m now seeing everywhere – all with the same theme. Priceline – wake up. there are other places for us to go and we are going there!
Never again I was taken for 300.00….If anyone ever gat a class action together please let me know because I will be right inline. First time using Priceline and Last I have taken to social media to let people know about the treatment and deals I have had with your company.
Misti,
I know what you mean. They ripped me off for $174.54. Not as much as you, yet still ripped off. I spent an hour on the phone with the company for them to tell me it was my fault. All I did was add a room and they charged me for the room plus two extra rooms.
I am reporting Price line to BBB and other places. I am informing everyone I can via Facebook, Twitter, email and so on to NOT use Price line.
I do not honestly know how a company can feel so good about scamming other people out of money and call themselves a legitimate business. They are crooks and crooks belong behind bars!
I am livid!!!!
Priceline is full of XXXXX!!! I booked a flight this past Sat on my end the transaction timed out so I assumed that it wasn’t processed, well it did process HOWEVER I was trying to change the flight info within 5 mins of the mistake being made I called and was told I couldn’t change my fligth info because I had picked the name your own price….NO I DIDN’T PICK THAT OPTION that would mean I put in my own price and I DID NOT. Long story short I was told by a very nasty supervisor that the mistake was mine and it was nothing that could be done. It’s not like I don’t want the fligth or want a refund I simply need to change the departure time….WHY CAN’T THAT BE CHANGED? Anyone can make a damn mistake so you just gonna take my $800 due to a mistake….how is that legal? I could see if I waited days to call….no I called within 5mins and still you said it was nothing you could do…that’s BS I will NEVER EVER USE YOUR SERVICE AGAIN. There is always something that can be done with mistakes are made.
Contracted rental car that was not available at the Seattle Airport (at 2 AM). I have sent the information to two different email addresses provided by priceline. They say they don’t get them. They owe me $425 for the difference in rental cars. They agree but say they have not gotten my doXXXXentation. They do not allow one to talk to to supervisor. The reps just keep saying they did not get the information. When you make a complaint their web site, they do not respond. And they do not have an operator at their corporate offices. Horrible customer service. Have opened a complaint with the Florida Department of Consumer Services. Sure would like to hear from somebody empowered and competent at Priceline with a phone number since their email servers don’t work.
I was quoted a price for a rental car that I agreed to rent. I was in the process of completing the transaction and I came to an advertisement that offered a discount of $50 on the price if I applied for a Priceline Credit Card. I completed the application and received an approval almost instantly and received a statement that said I was approved for a credit line of $1,000, but I did not receive the credit card information to complete the rental transaction. So I called the card issuer Barclays Bank to obtain my credit card information but they would not give it to me over the phone. They said I should receive it within 7-10 days. I asked them how to complete the transaction (rental form was open on my computer the entire time) they said I would have to call Priceline. So I contacted Priceline and was told that if I wasn’t signed in to my account I would have to wait the 7-10 days, but if I was signed into my account I could go the to the payment info section in my account. So I clicked on the tab and the form was blank. I made copies of my transaction form and it showed very clearly I was signed in to my account. So I contacted Priceline again and was told there was nothing they could do. This entire time I was in my account. It was 3:00 AM so I could send all the emails back and forth and still have everything open on my computer, so the line was never broken during the 7 hours this took. Bottom line I did not get the car, but I have a credit card I do not need and if I cancel it, I will be negatively affected on my credit rating. XXXXX You Priceline!
Take your complaints to social media! Down with priceline and their shady business practices. Never again will I do business with them. There are hidden charges you have to pay at the car rental counter to add an extra driver. Usually this is included in the rental price. They can’t even tell you how much the fees are going to be. The lack of full disclosure is very deceitful. I couldn’t cancel the reservation even when talking to the escalation CSR.
Word of mouth is very powerful. Spread the word and make sure no one else falls victim to priceline!
I too was scammed by priceline. Single mother on a fixed income.
Spend hours on phone and got no satisfaction. Out $ 500.
Email complaints to:
executive.services@priceline.com
OriginatesES@service.priceline.com
Now calling corporate office in CT.
Phone Number: (203) 299-8000
Fax Number: (203) 595-0160
DO NOT USE PRICELINE!!!!!!!!!I purchased four flight tickets in the amount of $1,612.48. I called back to change the dates of the flights due to a death in my family. Priceline refused to make any changes and refused to give me any type of refund. So basically I am out of 1,612.48!!!!!!!! I can’t believe Priceline would take over a thousand dollars away from me without any type of air credits for future flights. Priceline scams people. DO NOT USE PRICELINE IF YOU VALUE YOUR HARD EARNED MONEY!!!!!
My husband and I tried to rent a car through Priceline, we booked it for pick up in Newark N,J, once we confirmed the rental car, it switched it to LaGuardia. We are not flying into LaGuardia!!! We have called and tried to get resolution only to get the run around. Since there head quarters are located in Connecticut and that happens to be where we are heading, we plan on a visit… Any one know how to get in touch for a class action law suit?
I have a simple question. Alamo Rent Car charged me at a composite rate of 24% for taxes and fees on “at the desk” charges for additional driver, collision damage waiver, and upgrade of vehicle size. Priceline charged a composite rate of 71% for taxes and fees on my basic rental bid. If Alamo can provide me a detail breakdown of rate categories among taxes and fees to plausibly explain its composite rate, why can’t Priceline do the same? Priceline’s disclosure clearly states that I am being charged what Alamo charges Priceline. I simply want to know what I’m being charged for as a pass through and what either Priceline or Alamo is marking up on my bid. Where’s the beef?
VERY BAD!!!! I booked a package for a business trip but it turns out that it falls under name your own price even so they did not specify that in the beginning. I needed a breakdown for my receipt so that I can expense this trip and they simply refused to provide that breakdown and asked me to take them to court if I want a breakdown receipt. What wrong with that picture! Why a costumer cannot get a breakdown recipe???? Why would they ask me to take them to court if I want?? And the ironic part that I could get it cheaper deal if I went directly to the airline and booked my hotel separately!! Cuz they add almost a $100 for their fees! That made the deal as expensive as if I would booked it separately.. I need more answers from priceline about their messed up process! Will never book anything for business with priceline for sure!!
Do not use this company they scam people. Right now I have so many charges on my credit card I don’t know what I am paying, all I know is Priceline has stolen from me pretty blatantly. I was trying repeatedly to book a flight from College Station TX. to San Diego Ca. the Priceline site seem to keep booting me, kind of fishy. I wrote their “customer service” and told them I had accepted an offer for a flight but it wouldn’t allow me to finalize the sale. They sent me a link that told me it would get me back to where I was and I should be able to get back in, this time it worked. They sent my reservation and it was Houston to San Diego a place that was never even an option. I called the moment it happened and told them their link had sent me to some Houston deal I was accepting College Station. It was strange because he saw the last offer I made, he saw everything I had done, then told me I had inadvertently put in the wrong information on the link they sent me! This guy argued with me and said he couldn’t change it even if it was their error but I could cancel for the low rate of 200.00 per ticket as well as 60.00, he felt Priceline was generous allowing me my money back when they “let” me re-book. I talked to the supervisor Sonny who the other guy corrected me before transferring and said that hes a specialist. Who cares he was worthless to me. They can cancel but not change? Some how I doubt that. This is bait and switch or plain old fraud. the “customer service” doesn’t care they are down in the Philippines If you notice they say the same thing over and over, its due to the fact they have a script. I am not done with Priceline and I will be damned if they keep one cent of mine.
Booked a vacation package on Princeline to Aruba on April 10th, I checked their web site today, May 13th and seen that the same exact intinerary was $74.10 cheaper. Called Priceline and was told that when they checked it was higher and they could not refund any money to me. I offered to scan or fax the quote that I obtained from their web site. I was told no, they did not want it, sorry no refund. What a joke. Buyer beware. Will never use Priceline again for anything.
STAY AWAY FROM PRICELINE – they had my wife and I believing we had seats 8A and 8B only to discover, AFTER WE BOUGHT THE TICKETS, that we had to call the airlines to secure our seats…
What a fricken headache…. we’ll never go thru this mickey mouse operation ever again…
So I’m out $1,200 dollars due to what appeared to be a bundled deal and then after booking it, it turns out it falls under the Priceline Name-your-own-price category. So that means no changes, or even getting my name put on the car rental so that I don’t have to pay for a second car rental. I was told by customer service that due to contractual obligations, they won’t change anything and the airline and car rental place both told me that they are the ones who have the tickets and are the only ones capable of making the changes. The funny part is that the tickets were cheaper on the day I needed to change to and I wasn’t asking for money back. After I was told that they wouldn’t do anything to help me, I was given prices for flights to replace the ones that I couldn’t use. I’m sure people really want to give more money to a company that just took a good chunk of change for no product in return. I don’t like reviewing places badly, but I want to make sure people are aware of what they’re getting into with this company.
Yeah…so I guess another in a long line of dissatisfied customers, ALTHOUGH I DID FINALLY GET WHAT I NEEDED. But I’m not using Priceline again. TOO MUCH HASSLE! I booked a hotel room and entered the wrong date for my departure. My bad….got my dates mixed up. Noticed as soon as I got the email confirmation and called the customer service number they list on their email, RIGHT AWAY. (BTW…there is no “contact us” option on their website at all!!!!) “If you need assistance with this purchase…call…” The automated system gives you a list of options you don’t need and then says, “If you need help with another question, press 4.” Press “4” and the automated system tells you it can’t process your request at this time. I called the hotel, and the hotel manager said that he wasn’t able to adjust the cost of the reservation since it was made through a third party. He did say that if Priceline called him and asked him to adjust the reservation and the cost, that he would be more than happy to help…IF I could get someone on the phone! He gave me another number to contact Priceline, and it took me to the same automated system. I went online to look up the corporate office number and finally spoke with someone in the “Executive” customer service office. Jenn called the hotel and made the fix. BUT IT TOOK ME SEVERAL HOURS TO COMPLETE!!!! Based on the other posts, I am extremely lucky….and I own a company….I know how to get what I need. BUT IT DOESN’T NEED TO BE THIS HARD OR THIS COMPLICATED!!!
All I need is a detailed receipt of my recent trip, showing the cost of the hotel, the cost of the airline, and the cost of the rental car. This is necessary for me to be reimbursed by my employer. Priceline says that they can not do that because it is a package. BS!! Obviously, the hotel agreed to a certain price, the airline agreed to a certain price, and the rental car agreed to a certain price. So why won’t they provide me that information?!? I paid for the trip, it’s my money, I should have the right to know how it was spent. I need to be reimbursed!!
All I wanted to do was change my dates because I picked the wrong weekend you cant even do that without a huge fee> Wtf never again
I have booked Hotels and Airlines several times from Priceline.com. You can check my information in your system.I have led my colleagues in booking Hotel,Cars and Airlines from your Website. booked the Hotel for Munich. I have recently made a reservation for Munich and Paris. I am taking a tour on 28th May at 12:30 pm and I thought I will take a shower and will quickly settle in in before 12 pm, but I got the itinerary with check in time is 3 pm on 28th of May. After I received my reservation I immediately called Priceline.com to cancel my reservation as the check-in time is in the afternoon and requested him for Priceline credit. I requested Brandon Employee Id 5260176 several times to change the check-in time. I found him very rude.. Second time again I called talked to Grace who was who nice, but again forwarded my call to Brandon, who again rude to me. I am very unhappy with my itinery and Brandon’s behavior. No where on Priceline website it says the check-in time can vary so much.
I have been a happy priceline.com customer for several years and have led many friends, family and co-workers to the website. It has always been a positive experience until last night. I booked 3 star hotel for $131/nt because priceline.com listed the regular price at $249/nt. The hotel that came up DOES NOT HAVE any rooms that are $249/nt – they are $163/nt. I have never felt duped by priceline.com until now. I based my purchase on priceline’s data only to find out that it is faulty, misleading and deceptive. The worst part is priceline.com’s Customer Service – they do not care. All they are capable of doing is reading information to you about the percent that you saved, regardless of what you are trying to tell them. It doesn’t matter if you talk to regular Customer Service or if you are “transferred” to to a “supervisor” – a monkey could do what they are doing. It does not even matter that I was willing to use priceline.com to give them $200 MORE than I had already paid. That level of customer service is way, way beyond their skill set. Thank goodness for social media. Never again, priceline.com. I am so done with you.
Hi my name is portia parker i’m a regular priceline coustmer me and my fiance william dickey we use priceline at least serveral times a week, recently on 4/2/14 i book a room in ontario ca. And the hotel was the ontario grand inn, that was the worst hotel i have ever been to they had blood stains on the bed and cracked sinks no coffee pots or towel and the shower faucet handle broke when my fiance was in the shower i had already had to move rooms from 220 to 119 the mist disappointing part was the general manager matthew solis insulted me by telling me that i booked on price line and got a good rate so be thankful i’m not paying full price so it doesn’t matter what condition the room was in. I very displeased and i know your company don’t want your regular priceline guest to be exposed to horrible treatment as such. So i would like to get credited back for my stay at the ontario grand inn personally i would not contract with them, i found out that the general manager don’t have a boss so he stops all of the complaints to the owners i even have pictures. Thanks
I booked a “vacation package” today to go to The Woodlands, TX for a family wedding.
When looking for a specific hotel I wanted to stay at, I entered the FULL address of it (where the wedding is going to be). I was asked to confirm the address by way of zip code. Well, I did. It came up as Spring, TX. I confirmed the zip code as it was correct and knowing that The Woodlands is a suburb of Spring. Somehow in the mix of placing my order, I got booked at “The Woodlands Waterway Marriott Hotel and Convention Center” when I wanted “The Woodlands Resort and Conference Center”. They are 1.71 miles apart. You can see the confusion. I confirmed the zip code (which is for both cities).
Immediately after reviewing the confirmation, I noticed that it was not the hotel I wanted (remember, same zip code, which is for both cities). I hopped on the chat feature right away and was immediately told they could not help me and I needed to call the customer service line. The customer service line told me I was given the wrong number and they would transfer me. I was transferred and told that there is no recourse to change to the hotel I truly wanted to book. I can change my flight, but not my hotel. This makes no sense.
I proceeded to see what the charges looked like on my card and the flight is separate from the rest. The flight is charged under the airline and the hotel is charged under Priceline. Wouldn’t you think that if the charge is under Priceline, they could accommodate this change as it was their website that led me to this accidental purchase upon confirming the zip code ((which is for both cities)?
I asked to speak to a supervisor. I was told there aren’t supervisors in the Call Center (then, she corrected herself and said there are but they don’t get on the phone. What?). I asked to speak to someone at any level above the level I was talking to. I was told there wasn’t anyone. I didn’t take no for an answer and was finally transferred to a “Customer Relations” line who also told me there is nothing they can do for me. I wasn’t asking to cancel my order, just adjust the hotel.
Why is this so difficult for Priceline? I got the speech about their contract and their partnership with the hotels. What about their partnership with me? Their customer.
Now I am bound to a contract and a hotel that the wedding isn’t at and no one will help me.
Priceline touts their “negotiating power”.
Well, it doesn’t exist.
EVERYONE SHOULD CONTACT THE “BETTER BUSINESS BUREAU” and the Attorney General in the same location as the corporate office which is Norwalk, Connecticut. The BBB usually demands them to handle their disputes professionally and the State Attorney General usually handles disputes of businesses which overcharged or stole from consumers. Let’s handle them.
HORRIBLE! I usually use hotwire, travelocity or expedia to book my hotel rooms. For whatever reason I made the mistake and used priceline.com Checked into hotel, My mom is disabled and we required a disable access room. Unfortunately the room was above the hotels air conditioning system. Well you can imagine the noise level in the room. We asked to be moved but the hotel did not have another disabled access room. Hotel said call priceline.com and they can move you to another hotel. Hotel was helpful and nice and nothing they can do in there hands. Priceline.com was utterly the worst company I have ever delt with. Basically the two “supervisors” I spoke with clearly stated they wouldn’t do anything. Said I need to “write” to corp. Ricardo did absolutely nothing to help at Priceline.com. I will continue to use hotwire.com, they are always great.
Im a disabled vet, the treatment I’ve received from your company is horrendous. Keep money for a room I never stayed in. Ridiculous! Using my disability money. Shame on priceline. Com
One simple mistake on the resevation dates and I get stuck with a $25 fee. Ok, my fault.But to hold the rest of my refund hostage and using to pricecom’s financial gain really pisses me off. Im s disabled vet. Dont travel much. Now oriceline will not give me any monies unless I book through them again. BS. I’ll never use this scam again nor refer it to anyone I know. Amen!
We booked rooms on priceline using the “express deal”. When I looked at the area we were wanting to book, it show 1 hotel meeting our criteria. We needed 2 rooms for 2 nights and 2 rooms for 1 night. I booked the rooms for 2 nights and got the hotel we thought we would get based on the number of stars and area we wanted, I went back on to book the rooms for the 1 night, the price was a little different, but I figured that was because it was on a Friday night. When I got everything entered, it was a totally different hotel about 5 miles away from the first one, so now we are in 2 different hotels trying to celebrate my father-in-laws 80th birthday. I called customer service and got the run around from them about non-refundable,non-changeable…when I asked to talk to a supervisor, I was told they were going to tell me the same thing, did I still want to talk to them??? When i got the same run around from the supervisor, I asked for someone higher up and was told i would have to write a letter. We have used priceline numerous times in the past, but with the way we have been treated this time, we will just pay the hotel price and at least know we will be treated well. I have also noticed that when using priceline, you do get treated different at the places…not worth it to me anymore!!! I tried to tell them there are exceptions to every rule but they didn’t budge. I told them that our trip was 2 months away and I was sure they would be able to rent the rooms with no problem and get us rooms all at the same hotel…
Interesting. I just posted here and then saw your post. It sounds like we had similar issues with the site. I’m wondering if there is a programming error in their site? I’m surprised you got a supervisor. I was told they don’t take calls…
Did anyone ever contact you?
There is no mistake in the system. I was trying repeatedly to book a flight from College Station Tx. to San Diego Ca. the Priceline site seem to keep booting me, kind of fishy. I wrote their “customer service” and told them I had accepted an offer for a flight but it wouldn’t allow me to finalize the sale. They sent me a link that told me it would get me back to where I was and I should be able to get back in, this time it worked. They sent my reservation and it was Houston to San Diego a place that was never even an option. I called the moment it happened and told them their link had sent me to some Houston deal I was accepting College Station. It was strange because he saw the last offer I made, he saw everything I had done, then told me I had inadvertently put in the wrong information on the link they sent me! This guy argued with me and said he couldn’t change it even if it was their error but I could cancel for the low rate of 200.00 per ticket as well as 60.00, he felt Priceline was generous allowing me my money back when they “let” me re-book. I talked to the supervisor Sonny who the other guy corrected me before transferring and said that hes a specialist. Who cares he was worthless to me. They can cancel but not change? Some how I doubt that. This is bait and switch or plain old fraud. the “customer service” doesn’t care they are down in the Phillipines If you notice they say the same thing over and over, its due to the fact they have a script. I am not done with Priceline and I will be damned if they keep one cent of mine.
I booked a rental car through Priceline. It clearly stated “unlimited mileage.” When I returned the rental car they charged me an additional $73 for miles! I objected and even showed them my screencapture which showed “unlimited” mileage. Priceline breached the contract and as this is the second time they did this to me I am suing them in small claims court along with their EZ Rent-A-Car fellow crooks.
NEVER AGAIN. I currently brought 2 tickets on priceline.com by bidding on Feb 11,2014 for my boyfriend and i to go to Atlanta to visit his family, they accepted my offer and everything and i thought everything was all set, Later my my boyfriends aunt tells me that my last name was enter as my boyfriends last name (tillman), which i was unaware of, im guessing my phone must have auto corrected it while i was booking the tickets. so iv tried changing the name to the correct name (davis) and they insist on telling i must pay a cancelation fee of 200 + 30 and buy a new ticket. 1. im not trying to cancel nor get a refund i would just appriciate it if they would fix my name, 2 everything on the reservations has my last name listed as davis, my credit card, my email, the initials needed to continue is written as “AD” as in Anissa Davis, not tillman, and i continue to get the same answer, i havent found any corp office numbers or anything and am just tring to get my name changed to the correct name. The worst part is my family buys from priceline ALL the time and they are too HIGHLY surprised that priceline refused to fix this problem. Any ideas?
I will never go through Priceline again. The last time I booked through Priceline, I got to the hotel to find I overpaid the daily rate by $80. I chalked that one up to a last minute change or something but, still, not “the best price, guaranteed.” Today, I wanted to drop the last day of a reservation well within the cancellation time. I was told they could cancel the whole reservation or nothing. That fact is not mentioned in the reservation contract that prints out and that I paid extra for “no penalties.” Customer service was absolutely no help and not even nice. There are plenty of other ways to book a hotel, Priceline! I have copied this to my social media sites and I am deleting your app. You are dead to me.
Price line is full of s*** tell everyone you know to stay away!!!!
Brad I as well will sign that class action law suit. Leave contact information.
That’s the last time they will get money from me.
I’d like o get in on that class action suit. Enough is enough. They put me in a room in an area I DID NOT select, then swore I chose that area. However, a friendly rep ( the ONLY friendly rep) offered to refund 1 day, and then 50% of the second day as soon as I rebooked. Although I was going to eat about $35, it was better than $160. Plus, I needed the room anyhow.
Then, my cell phone dropped the call. And each call after REFUSED to process the refund I was just offered. They were all rude, spoke broken English, and continued insist I made an error so they could hold up their “no refund policy”
I am being forced to stay at a hotel because of a mistake that was made on Priceline.com, for the whole week of Christmas. I bid on a room that was supposed to be valued at $80 or more, and a hotel accepted my offer that charges half that on a normal day. I didn’t know that until I initialed the agreement, and found out which hotel it was. I was bidding on a higher priced room, not a lower one. I have been on the phone with customer service literally ALL day. No one will help me, and it is very obvious that this was a mistake, and that I was misled. I am now desperate! I did not do anything wrong, and do not think I should be forced to stay at this place that is dirty, and far from my family over the holidays. If I wanted a $30 hotel, I would’ve bid on one. I didn’t. I would’ve paid more for the room if given the chance, I was only negotiating a deal, like you’re supposed to do on Priceline.com. I would never in a million years expected this to happen through Priceline.com. I was misled into signing this absurd “deal” and they tell me I have no options.
Please help me, I have no problem paying for a nicer hotel room. I was not given the option.
I’d like o get in on that class action suit. Enough is enough. They put me in a room in an area I DID NOT select, then swore I chose that area. However, a friendly rep ( the ONLY friendly rep) offered to refund 1 day, and then 50% of the second day as soon as I rebooked. Although I was going to eat about $35, it was better than $160. Plus, I needed the room anyhow.
Then, my cell phone dropped the call. And each call after REFUSED to process the refund I was just offered. They were all rude, spoke broken English, and continued insist I made an error so they could hold up their “no refund policy”. They trick you, force you in whatever manner into rooms
Hi
I have bed experince with this web site This web site its Vender of franchaise They always
make advertising who give more commision We take out this web site from my franchaise
Priceline charged me a price I never bid on their name your own price feature, I was convinced it was a website glitch. When I called their customer service line they keep saying I signed the contract, so I have preceded to email every email address I could find for their corporate office including the CEO and COO of the company. I have found an email address and phone number for their executive level customer service, you’ll actually have the opportunity to talk to someone. I’m still waiting for a callback from the person who was assigned my case to call back, but I intend on calling and emailing this number and email address every day until they fix their problems. Here’s the number: 1866-966-7187, it has a weird automated answering thing I can’t understand and it doesn’t say priceline, but I pressed 1 then it asked for my itinerary number. The email addresses are : executive.services@priceline.com
OriginatesES@service.priceline.com
I’ve also filed a complaint with the BBB.
Good luck everyone!
Have you gotten a reply
I .have .escalated my complaints as well
I booked through priceline got to hotel and they needed my card for billing because priceline card was declined #1006. When I checked out they billed my card for the stay. I had showed them that it was deducted from my account by priceline 2 weeks before I arrived.They refunded the money to me a week later. 1 week later the hotel billed me again because priceline card was declined again #1006. So the hotel decided to bill me. I just got the refund back from the hotel and now they have put a hold on my account for the priceline amount again. Hampton Inn in Sterling Virginia. Priceline has created nothing but problems. PAY YOUR BILLS PRICELINE TO THE HOTELS THAT YOU HAVE AGREEMENTS WITH
NEVER WILL I USE PRICELINE TO BOOK A HOTEL AGAIN! I BOOKED A ROOM AND WHEN I WENT TO CHECK IN THERE WERE NO ROOM AVAILABLE THAT WERE NON SMOKING ONLY A KING SMOKING SO WHEN I CALL PRICELINE N LET THEM NO THAT THIS WAS A PROBLEM FOR ME BECAUSE THE OTHER GUEST THAT I WAS WITH HAS A MEDICAL PROBLEM AND THAT A SMOKING ROOM WAS NOT AN OPTION FOR US THEY SAID ALL THEY COULD DO WAS ISSUE A REFUND THAT COULD TAKE 7-10 DAYS SO THEN FOR WHATEVER REASON I RESERVED ANOTHER ROOM THROUGH THEM IN THE SAME DAY AND WENT N CHECKED IN HAD THE KEY AND WAS WALKING TO MY ROOM WHEN I WAS STOPPED BY HOTEL STAFF N TOLD THEY COULD NOT RENT ME A ROOM FOR SOME REASON THAT IS FALSE AND MADE UP. SO ONCE I CALLED TO INFORM PRICELINE ABOUT THE PROBLEM TO ONCE AGAIN BE TOLLD THERE WAS NOTHING THEY COULD DO ABOUT IT BUT A REFUND THAT WAS AFTER I WAS HUNG UP TWICE AND LEFT ON HOLD FOR MORE THAN 20 MINS. ALL I WANTED WAS TO BE SWITCHED TO ANOTHER HOTEL WITH EQUAL VALUE OR SOMETHING BUT INSTEAD I WAS TREATED POORLY AND TALKED TO SO DISRESPECTFULLY THAT THEY WILL DEFENANTLY WILL NEVER GET MY BUISNESS AGAIN!
I’m a Service Member with the United States Military. I was on deployment when my deployment was extended for two months out of no where. I purchased my trip with priceline.com and even paid for the insurance incase anything were to happen. Well, let’s just say Priceline has been giving me the run around, has been dishonest with both my wife and I. Haven’t seen a penny not even credit toward another trip (that’s all we would like). Thanks for your support for this great country. I will never do business with you priceline.com ever again.
Dear previously dissatisfied customers of Priceline.com who have been victim of their dishonesty. Their double account charges. Their rude and non-accommodating customer services please contact me so we can file a national and or an international class action lawsuit against them . The CEO’s and leadership need to rectify these problems and quit allowing these things to happen to others. You folks that have posted are way to nice about your dissatisfactions. I am an honest man and been through to much for this country to allow even a penny to be stolen from me by any corporation. If I could see these wealthy tycoons go thru what they and their Companies have put others thru I would schedule an open arena for the general public to view the heart ache and sorrows they have commited against the innocent
Are you still looking to file a class action lawsuit?
I need help as well
I was thinking the same thing after seeing how many complaints they have.
I am in to get any relief from what I 0have been through.
Im in for that class action suit. Robbers,Thiefs!
I was just relieved of $275.00 through Priceline for a 2 day stay at the beach. I got through to what I thought was their headquartes in Norwalk Conn. only to find out in the end I was talking with someone in the Philippines who said she was as high as I could go in talking with someone. The person I talked with yesterday was willing to refund half of our monry, but Marvie said that he was mistaken.
Please contact me if you are still persuring this.
EVERYONE SHOULD CONTACT THE “BETTER BUSINESS BUREAU” and the Attorney General in the same location as the corporate office which is Norwalk, Connecticut as well as in our home state/city. The BBB usually demands them to handle their disputes professionally and the State Attorney General usually handles disputes of businesses which overcharged or stole from consumers. Let’s handle them. Count me in.
I wish I would have sought out for reviews before pursing on this site. I haven’t yet gone on the vacation and I am disgusted by the service I have received at Priceline. The customer Service reps are not personable. They do not acknowledge anything that you are saying. They just jump straight into “trying” to fix what they think the problem is. I did not know what I was getting myself into when going through this process and I truly regret it. I will NEVER and I do mean NEVER go through priceline again. There are so many other options out there, and to have to deal with the bullXXXXX that they put you through it XXXXXing ridiculous. What they need to understand as a company is that there is a such thing as competition, and to keep your customers so that they do not stray to the competition you try to do any and everything to satisfy them. You don’t bullXXXXX them, don’t listen, keep them on hold, read to them like they are XXXXXing ignorant. I would love to speak with their HR department to find out the criteria for hire at this call center. I am a supervisor at a call center and I can guarantee you each and everyone of the reps that I spoke with since July 11th would be written up after every call until they are ushered out of the door. They never even emailed me a confirmation. When I called the hotel they booked for me I was informed there as no reservation made. Called priceline back and they say well Im showing your information here. What they need to understand again is if I called previously because I didn’t like the hotel they selected during my bid because I knew they service would be horrible, you should address that. There should not be an issue with me before I even get into the hotel t stay. That’s ridiculous. I left a message at the corporate office. I will be writing a letter to the CEO and everyone else I can get ahold of.
I am a previously burned customer of Priceline. have you received any satisfaction or recourse for what they have done? I am writing many others and going to a lawyer about this whole thing and seeking punitive damages against them individually and hopefully in a class action lawsuit. if others would be willing to sign in for it. Thank you for your time, Brad
Brad I would be willing to sign for it. I too is being rip off by Priceline , I purchase a ticket for my 12 yr old son in Feb.13 to go to the Bahamas in July 2013, but unfortunately he was not able to go. I cancelled my son ticket early in hopes of getting my money back, but I was told tat the ticket was an non- refundable or non- transferable and that he would be the only one to use the ticket and if does not use this ticket by 2/18/14, I will lost out on my $218.00. I tried to talk to several “Travel Specialist ” about this matter and no seems to even care. I even as the Supervisor/ Travel Specialist for the number of their C.E.O Jeffery H. Boyd C.F.O Daniel J. Finnegan C.O.O Glenn D. Fogal, But it seem to be funny that they are not allowed to give out the information to contact these people, so no I guess the next step is for me to contact a lawyer, but It is sad that I have to go through extreame measures like this to get $218.00 from a big company that rips people off everyday.
EVERYONE SHOULD CONTACT THE “BETTER BUSINESS BUREAU” and the Attorney General in the same location as the corporate office which is Norwalk, Connecticut as well as in our home state/city. The BBB usually demands them to handle their disputes professionally and the State Attorney General usually handles disputes of businesses which overcharged or stole from consumers. Let’s handle them. I will sign up and even do my own petition and research to gather more people. It’s so sad to see so many complaints and mistreatment. They steal from us but I’m more than sure they are so rich that they and their family members pay for their lifestyles off the sweat of our brow. Uuuugh!
Hi Brad I know this post from you is a few years old, just wondering if you ever received justice if so please share who helped you and if you ever when through with the class action lawsuit. I’ve just experienced the injustice of this company along with the Hampton Inn in Mississippi. I look forward to your response.
I was booked by priceline.com to the Days Inn located in Lake City South Carolina. When I arrived, after driving some 12 hours, I was DENIED a room because I am a Disabled Veteran and I have a Service Dog. The Owner call my purebred dog a “mutt” and told me unless I paid $150.00 for damages up front I had to leave. The discussion got so heated I had to call the police, leave and get a room elsewhere !!! Makes you wonder doesn’t it .
EVERYONE SHOULD CONTACT THE “BETTER BUSINESS BUREAU” and the Attorney General in the same location as the corporate office which is Norwalk, Connecticut as well as in our home state/city. The BBB usually demands them to handle their disputes professionally and the State Attorney General usually handles disputes of businesses which overcharged or stole from consumers. Let’s handle them.
Priceline is a rip off. Ur no refund policy is not fare whn u lead ppl to a site to except something they dont want. U snatched my money off my card for a hotel I didnt want and didnt stay in. Thats how ur maken it. Robbery
WORST! WORST! WORST! RUINED MY FAMILY VACATION. SOOO INCREDIBLY SAD. MISLEAD WHEN BOOKING. HOTEL WAS TERRIBLE. CUSTOMER SERVICE AT PRICELINE IS SO RUDE AND UNHELPFUL. LOST OVER $600 IN A HOTEL STAY AND PRICELINE LEFT ME TRAPPED AND UNABLE TO MOVE HOTELS. WORST EXPERIENCE OF MY FAMILY ENTIRE LIFE
SAME I LOST MORE THAN $2,600
EVERYONE SHOULD CONTACT THE “BETTER BUSINESS BUREAU” and the Attorney General in the same location as the corporate office which is Norwalk, Connecticut. The BBB usually demands them to handle their disputes professionally and the State Attorney General usually handles disputes of businesses which overcharged or stole from consumers. Let’s handle them.
Booked a hotel through priceline.com. I was told I would get it refunded because the hotel was running illegal activities, still hasn’t been. wondering what’s going on.
DO NOT USE PRICELINE OR as in my case TRAVEL WEB. I looked up a hotel under mapquest, thought I was booking with the hotel…I was diverted to “Travel Web” without my knowledge. Made reservation and tried to cancel 10 minutes later after I realized I was dealing with someone else. Finally after 2 hours I was able to get a phone number. Was dealing with someone in the Phillipines and they refused to refund my money. They charged my credit card the full amount. Please someone file a lawsuit against these unscrupulous people. They are THIEVES IN THE NIGHT!!!!!!!
EVERYONE SHOULD CONTACT THE “BETTER BUSINESS BUREAU” and the Attorney General in the same location as the corporate office which is Norwalk, Connecticut. The BBB usually demands them to handle their disputes professionally and the State Attorney General usually handles disputes of businesses which overcharged or stole from consumers. Let’s handle them.