American Eagle Outfitters was launched as a division of Silvermans Menswear, Inc. in 1977.
Mark Silverman, CEO of Silvermans Menswear, and Jerry Silverman, COO, were the third-generation running the family business. The brothers decided to diversify the company’s product line to grow the company and to be able to open more than one store in the same mall.
The company grew throughout the 1980’s and had 137 stores in 1989. At that point the brand began to lose money and the Schottensteins bought out the Silverman brothers to become owners of the brand. 
The Schottensteins changed the direction of the company, which found its present niche in casual clothing for men and women.
American Eagle Outfitters went public in 1994, trading on the NASDAQ. The money infusion from the IPO helped the company to open 90 additional stores the following year. 
In the years following the company refocused on the demographics of people between the ages of 18 and 32, to great success.
Current CEO Jay Schottenstein said in an April 2021 interview that he expected retail stores to have a “roaring 20’s” type of comeback after the pandemic.
Today American Eagle Outfitters has 911 stores and 158 Aerie stand-alone stores, has almost 23,000 employees, and had $3.61 billion in revenue in 2016.
American Eagle Outfitters was launched as a division of Silvermans Menswear, Inc. in 1977.
Mark Silverman, CEO of Silvermans Menswear, and Jerry Silverman, COO, were the third-generation running the family business. The brothers decided to diversify the company’s product line to grow the company and to be able to open more than one store in the same mall.
History
The company grew throughout the 1980’s and had 137 stores in 1989. At that point the brand began to lose money and the Schottensteins bought out the Silverman brothers to become owners of the brand.
The Schottensteins changed the direction of the company, which found its present niche in casual clothing for men and women.
American Eagle Outfitters went public in 1994, trading on the NASDAQ. The money infusion from the IPO helped the company to open 90 additional stores the following year.
In the years following the company refocused on the demographics of people between the ages of 18 and 32, to great success.
Current CEO Jay Schottenstein said in an April 2021 interview that he expected retail stores to have a “roaring 20’s” type of comeback after the pandemic.
Today American Eagle Outfitters has 911 stores and 158 Aerie stand-alone stores, has almost 23,000 employees, and had $3.61 billion in revenue in 2016.
Out of the 23,000 employees of American Eagle and Aerie, does all of them have a RACIST sh**ty a** store “LEADER” or is it just the WILLOWBROOK MALL, 02774, Houston TX location? Out of the 158 Aerie Stand Alone stores, is there always a grown-a** adult with a child as a store leader that would laugh in an employee’s face when she was just trying to ask the store “leader” to actually call her by her name and mix it up with the other ASIAN girl when they look nothing alike?
My sister has been working for Aerie for almost a year. She loved the people that she got to work with until this new store leader showed up. After TWO months of working with this person, my sister came home crying in frustration. Why? Because for the past two months, that store leader has repeatedly mixed up my sister’s name and another coworker of hers. First off, you would think someone would be smart enough to learn a person’s name after 60 days, but I guess this is just a big reflection of what kind of people that a big company like American Eagle would hire. Secondly, these were not the only two that the “leader” would “mix up”. I have proof and testimony of the other people she had done this to. This isn’t all that she has done.
She’s made many of the BA’s highly uncomfortable with her actions in the workplace like commentating on “suspicious behavior” of two black ladies simply trying to shop and accusing them of trying to stealing, so she asks a BA to watch out carefully for them. Being a store leader, you should be able to lead by example, she simply doesn’t do the actions that she tells the BAs to do and instead hypocrites everyone for not doing their job.
I would like to be contacted through email as to how to resolve this situation. I will not stand to have another store and employees go through this same awful experience.
IF STORE HOURS ARE POSTED ARE THE EMPLOYEES ALLOWED TO LOCK THE DOORS 10 MINUTES PRIOR??
There is strong lack of professionalism and maturity in the San Diego Fashion Valley location as well. The store closes at 7:00 pm Mon.-Thurs. I had to race over there to return some items I purchased online (almost $700 purchased).
As I approached the door THE MANAGER with the key bent down to lock the bottom of the door. At first I thought he was going to open the door for me (how courteous), to my dismay he was preventing me from entering the store! (WTH) Through the glass door I said “excuse me don’t you close at 7:00?” , he responded, “it is 7:00”, quickly I responded, “no it isn’t it’s 6:54”, he said again and looked at his watch “it’s 7:00”, I said “I had to race over here after work and I have to return these items, I need to return them and it’s not 7:00”, he told me to wait and left.
About 3 min later he returns and says “I’LL LET YOU IN BUT YOU NEED TO MAKE IT QUICK”. Flabbergasted I responded, that is rude for you to say that to me, this store is supposed to be open until 7:00 so I would appreciate it if you don’t speak to me in that manner. He responds “I let you in, so hurry up” as he shoos me to the register.
I get to the register. I had several bags as my order took almost 8 weeks to fully ship to me? So you had my money and your merchandise for almost two full months. Another topic.
As I searched my email for the order number I gave each item to her. After the return was processed I asked her if I could get the first name of the manager at the door. She refuses and tells me “we aren’t allow to disclose employee personal information”. I corrected her and said, I’m not asking for his personal information, I am asking for his first name. She declined again and called over her earpiece requesting both manager to come to the front.
Only one appeared and it wasn’t the “door guy”. I said “hi I wanted the manager’s first name who didn’t want to let me into the store”, she responds and said “well we did let you in, and I can’t give out that information”. I responded “I have worked as a manager for Nordstrom, and I know you could risk a fine by the property mgmt. company when you close your doors earlier then the posted hours not to mention your company might not like that”. She says “a lot of stores in San Diego close at the same time”. I said “what are your hours for today”. She says, “we close at 7:00”. I said “it was 6:54 when I approached the door and he was refusing to let me in. I have a couple of other items that I didn’t bring with me because I was in such a hurry and I need to come back, so I can be clear what time do you not allow people in?” She said “well we close our registers at 7:00”. I repeated “what time will I NOT be allowed through the door, I just want to know so if I’m going to be locked out I don’t want to waste my time?”. She said “like 6:50ish.” I repeated “so at 6:50 I won’t be allowed in because you close the registers at 7:00, is that right?” She said “yes, that’s right”. I would have included the names of the individuals who I spoke with but “it’s personal information”. The male manager who closed the store on 4/14/21 at the Friars road location in San Diego CA 92108 was locking the door at 6:56 pm, and “allowed” me in just this one time. haha!
So to sum it up.
THE POSTED, CONFIRMED STORE CLOSING TIME ISN’T THE ACTUAL CLOSING TIME, THE STORE WILL LOCK THE DOORS 10 MIN PRIOR.
Does the CEO, CFO know the treatment by these employees who blatantly disregard customers in this way? Well, they will. #boycottAE
Get a life you will get these employees fired karen
I went to the mall at Johnson City and after being treated very rudely by the lady at the door (my mask was on and above my nose) I called to tell the manager on shift about being asked to move over that I was in an employees way and was told “well there are other stores”. This drove away the sells from me and the four people with me. I work retail as well, if my employees behaved this way I would want to be made aware.
I am disgusted! I have already called your corporate number I but I will be commenting and contacting until this situation is completely resolved. Your employee Brianna Brown at the San Tan Village store in Arizona should NEVER work in your store again. Because of covid she is the current face of this store standing outside being everyone’s first interaction. She provoked an argument with me once I was already in the store. She proceeded to give me the finger, in front of another employee, when I confronted her she asked if I wanted to fight her on the sidewalk. That is a COMPLETE violation of your own code of ethics, page 10!!!!!! Her girl gang of employees then come to HER defense. Come to find out the manager was in the group completely indistinguishable from the others, not doing anything to disperse her employees or calm any situation. You have children running this store! With 17 years of customer service under my belt I would NEVER behave the way she did, I would NEVER give the finger or ask a CUSTOMER to fight, and I would NEVER allow an employee like her to work for me! DISGUSTING!!!! If I have to call this company every day to get this resolved I will. I can’t let this one slide and neither should you!
I have been an American Eagle supporter for 20+ years in many states and never have I been more appalled at the Store Manager at the Ashley Park, Newnan GA location. The Mgr, Ariel Noevic not only doesn’t care about her staff but its apparent that she doesn’t care about the store or its customers. I have witnessed her talking in a rude manner on the floor to the associates. I frequent this store with my children and I have never seen her put anything away, being a team member, I asked her for assistance when the other associates are busy and she pointed to an associate, all while using he phone. She is not what you representing AE.
Hello.
I am Reda Elbaha from Egypt.
I own an area about 2500 meter. on a main road in Alexandria in King Marriot in the front of Hotel Hiltton and also very near from Stadium Borg el Arab.
We will going to make a contsraction for a mall in this area and our pleasure to be one the brands we will deal with .
so please informing is it possible .
Cell:+201223103521
: +201227380607
: +201112299944
Fax:+2035905771
Email: reda@ elbahatire.com
Just an FYI for anyone who has an AE credit card If ur credit score was good at the time you opened your account BEWARE if it drops for any reason they will close your account with out any notification. They’ll tell you they sent you a letter in which thy never did. So just BEWARE.
To cooperate office, hoping this will be read and I should be compensated for the very rude employees working at your store in the Fayetteville mall in ark. The sign said “Take an additional 60% off already clearanced price.” When we got to register to pay, was treated like I was stupid, they were actually looking down their noses at me. What happened to the customer is always right? Especially when there’s a big red sign saying so. I use to love your store, but I seriously doubt I’ll ever set foot in it again if you all don’t make this right…
I have NEVER been more disgusted with a company and the way their employees treat the customers. this is my second interaction with the online chat help only to be taken in circles. This is a total waste of company resources and my resolution should have been quick. Instead i spent nearly an hour each time trying to get a simple answer. First time: why are the prices SO much higher online then what i paid in store? why are the prices SOOOO much higher then when i placed an online order IN the store? the answer is still unknown cause the rep refused to answer me
Second time – there was a HUGE price discrepancy as to the actual price and what i was charged after speaking with the rep he transferred me to a “manager” only to spend the next HOUR getting asked the same question ” so what are you looking for?” simple answer the price difference. I provided style numbers with pricing, the pricing difference, what the store said the pricing was when i called them (they are extremely helpful by the way) and yet the “manager” couldn’t figure out what i wanted. even though clear as day i had explained. he claimed everything under the sun BUT what i was looking for. This to me is not ok. The fact that i look online and see a pair of shorts for $57 and go inshore to order my correct size only to be told its actually $15 but the only chat is not willing to ensure i pay the actual price is disgusting. you should be ashamed. Chat reference: 2810537 and Aric should not be deemed a “manager”
Tuesday April 24, 2018
To Whom It May Concern:
Good morning,
I am not sure whom this letter will reach. My name is Kaline Videau. My daughter Arryanna Vick has been working for American Eagles in Monmouth Mall in Eatotown NJ for the past 8 months. To my knowledge she has been doing a wonderful job. She has never been absent or anything else. For the past two weeks her manager Danielle Murphy hasn’t been putting her on the schedule. When she contacted her via text, her reply to my daughter was” A lot need to be discussed about your job, but I will not doing it via text. My question is as a professional manager when was she going to pull my daughter aside to talk to her. If my daughter has done anything wrong why didn’t she reprimand her. Why punishing her by not giving her hours and on top of it by not even addressing the matter. Danielle Murphy’s action has not been professional. She should not be in charge to run a store. My daughter is only 17 years old. She is not at legal age. All she had to do was talking to her. As of right now my child doesn’t even know if she is fired or not, because Danielle has not made any attempts to contact her. Please can someone contact me and let me know if my complaint/letter has been received. Very Disappointed!!
Kaline Videau
( 732) 685-XXXXX
Kudos for pulling that offensive racist slave shackle bracelet. Why would. any sane person who meant well allow such a thing. Are there no diverse intelligent people on your marketing and PR Teams that understood this was offensive? And whose bright idea on your design team came up with this stupid idea and how much are you paying them? I can’t believe not one person in your organization knew this would be offensive. It seems you need to expand your staff with more diversity because if it’s a homogeneous group,, you will make this type mistake again.
I went into the store location at the Galleria Mall in Middletown NY at 5pm on 11/21/17. The manager on duty asked me if she could help me with anything I asked her to grab me two jean sizes. I waited in the fitting room for 15 minutes and then had a male employee accidentally walk in on me in the fitting room. I then proceeded to tell him I needed assistance and for him to grab me the two sizes. I waited another ten minutes and then I left the fitting rooms. As I left I saw the male on register and the manager was talking to another customer. I work retail and I understand that you have to accommodate for every customer but this was so ridiculous and I will NOT be shopping at this location anymore.
-Heather Stephens
The first time I walked into the american eagle store in Yorktown, Illinois. I saw a line of two people. So I stood in line behind them because I was going to exchange some merchandise I had bought online that was too small. So then another line started to form and the cashier kept looking at us and saw we had been standing there and didn’t say anything. When it was the turn of the girl in front of me, the cashier said I could help the next customer, looking at the other people in line and ignoring us. Then the customer in line said oh take care of her she was in line first . So she takes care of the girl that was in front of me. And then after she’s done with her , ( idk but to me I felt like this was racism maybe) but yea after she’s done ringing out the girl the customer tells me and looks and me and says um yea the line is back over there (they were white , and so was the girl they let go and the cashier) and they kinda laughed and the cashier was like yea the line is back there. Knowing that she saw I was standing there for a long time and didn’t say anything !!! And so I just ignored it and went to the back of the line because I hate arguing with people . After she said next customer it was my turn to go and she looked at me and then whispered something to another cashier and said can you just like take care of here. And she just left!!! I was super mad. NEVER AGAIN will I be shopping at an American eagle again just because of that racist customer service. I don’t know why a company hires people like that. It’s sad because I always shop there and like there clothing. But now I will not be going back.
I purchased a e-card for a friend of mine and somehow it said it was cancelled but Amercian Oufitters still deducted the $50 from my account. When I contacted them they said they have not fully charged me and that the funds are on hold. Funny, my bank account shows $50 deducted! I will not be buying from this company again!
Hello there
I would like to voice my concern over the name of your line Soft & Sexy. I recently purchased a soft and sexy t for my 12 year old daughter. She loves the softness of the fabric so i caved and purchased it. But I am sick of the sexualization of women’s and girls clothes. I have searched your website to see if i could find anything similarly titled in your men’s section. Not surprisingly I cannot. What is the point of the word sexy in this line? The top in question, to look at is the furthest thing from sexy. It has a crew neck, long sleeves. I can only assume that the point is the way it feels. Are we, as female consumers meant to understand that if we buy this top that men will want to touch us? Feel us? Is my 12 year old daughter, meant to want that as well?
I hope for a response and a conversation with someone from your company before i begin a social media campaign to get you to stop using this language from your line. I know it might seem small and innocuous, but the sexualization of women is not always about the Harvey Weinsteins of the world. It can be in the details of something as simple as the name of a clothing line. At the very least, can you explain to me why you don’t have a similar line of men’s clothing? I would love to see it. And if so, I would love for you to end that language there as well.
Lots of youth shop at your stores…and you can take a stand and a step to stop the sexism that is rampant in female clothing.
I look forward to hearing back from you.
Jen
I really hope you get a response. I 100% agree.
I always love the fit of American Eagle Jeans. They problem is when you get a pair of jeans that you love and go back they are not in stock or discontinued.
Most of the selection is jeans full of holes. Most schools will not allow the jeans four inches above the knee.
Went there yesterday looking for jeans and came back empty handed.
I see the straight leg jeans are discontinued and those were my favorite and some other styles we have bought were not available either. So disappointed.
I have been a customer for over 20 years at the Woodland Hills store inTulsa. First let me say Crystal does an amazing job in every aspect of her store. She is fun, but also very serious about the business of her store and employees! We strive to perfect!
I have been employed for 4 1/2 years part time. I do it because I enjoy the job, not because I need the money. I work the fitting rooms and am always amazed at what we pull off in the busy times of the year! This store is awesome and we have a great mangement team!
This Sept. over tax free weekend, was crazy busy, as always, and we still had happy customers! There was an employee contest, as you know…but it was stopped at some point after it was started…and we cannot use our tickets for merchandise….now! Even though it says on ticket it does not expire until September 30th!
Because someone cheated! I ran a very successful business for 24 years, this is not the way you treat employees that are working hard for “your” money! Why didn’t the store staff that cheated get fired! Why take it out on those of us that do honest work for YOU!? Very disappointed in AE!
My daughter started working at the AEO in Schaumburg, IL. This is her first job too. I would like to mention how unfair the store manager treats her employees. My daughter was forced to lose her $165 plane tickets because she could not give her the time off because it was blocked for everyone. But there were other employees off. Also, my daughter has built good relationship with some of the managers there and now is no longer able to work with them. Why is this happening? Because my daughter built trust and feels comfortable with some managers over others? Thought every company had open door and they could go to any manager they wanted. If this is the case why is my daughter being punished for this and is no longer able to work with the managers she built trust in. I hope this is not how all store managers operate.
In 2+ years of coming to this store. I have NEVER been greeted, asked if I could be helped, or even waved at by store personnel. We have made eye contact every visit. So today, before I walked out, I asked all 4 employees at the register why they think that is.
They all shrugged their shoulders, one said, ” well that’s on us.”
Then a few asked if they could be of any assistance. I said not anymore. I wasn’t trying to be mean, I just wondered if I didn’t look the part or something- I am coming into your store wearing your brand (from another location) after all.
As I left, two yelled, ” thanks for coming in! Have a great day!”
Y’all won’t go out of business without my little money, but I can’t buy anything when I don’t feel appreciated.
I kept going back hoping to get what I wanted. I can’t though purchase it with employees clearing ignoring me and waiting on me to leave the store. Sounds like it is my fault for going back, but there are several items I like!
I have to share the outstanding customer service by a manager, Paige, at your Findlay, OH store. I ordered shorts months ago. I forgot I had them and upon wearing, noticed the glue at the bottom seam was separating. I no longer had tags but I did have my online receipt. Paige went above and beyond to exchange my shorts. I looked around the store and found a shirt I liked. Purchased that. Then saw a button up I wanted and went back to buy that. I did not know the buy two, get one free applied to all shirts. She allowed me to use the two shirts I already purchased, without me asking, to pick out a free shirt. From the moment I arrived she was so helpful. They were very busy but she found the time to fix my problem and go above and beyond to have me leave with an excellent experience. I’ve been in customer service for 18 years, and it’s people like her that should be recognized and rewarded. I truly hope this email earns her a thank you from corporate, at the very least.
Thank you for your time 🙂
To Corporate
I work at your store in Houma Louisiana and I have to say I am extremely unhappy with management staff. I’ve been working there since December of 2016 and I’ve been hoping things would change but they haven’t. Management are very lazy, all of them. They get on the associates for being on our phone but they are on their phone 24/7. One Certain manager is on her phone non stop always texting or talking about people on FaceTime They do not play fair rules. I almost got a write up for saving merchandise. A Lady started walking out the store with a bag with clothes that she had not purchased she ran to Dillards to try and get away my managers complaint was that I did not let them know I was leaving. My argument was that I was trying to get the clothes back which I had done successfully. My manager still wrote me up due to lack of communication but I did tell her soon as I got back. Their has also been more unreasonable write ups. They are also not the nicest to our customers. Very rude and do not try to help out the associates.
P.S. It would be greatly appreciated if I could get some kind of feedback.
The same thing happens in the Waco Texas office. Management is always on his cell phone, doesn’t give breaks but yet instructs staff to indicate they took break when they clock out. Then because he got mad at an employee he just took them off the schedule with no reason, no discussion, and did not return calls regarding the issue. Employees don’t want to say anything because he’s been a manager for a long time and feel it’s of no use. It is sad and frustrating when people in management begin to think they are exempt from treating employees with respect.
To corporate.
Your store in Houma louisiana, has the WORST management staff! I am a normal customer due to my 15 and 17 year old. We love the store and the clothes. When you walk in the store , you can tell which ones are the associates and which ones are the managers. The associates are always doing what the managers dont want to do while the managers sit there and play on their phone. I was waiting for a dressing room with my daughter and there were two managers right next to me. One was on a ipad and the other was talking on the phone laughing and ignoring everyone. I could hear her talking about the customers walking by. Point of it is that instead of opening a dressing room for me , they called an associate whom was in the front of the store to open me one when they were both right by it. I did how ever manage to get a peek of their names which were Betty and Cass.
This is NOT the first time ive have problems with management staff. They are all lazy and act like they cant do anything themsleves.
Ps. I would love if i can get feedback on this I would be more then happy to tell you more of my problems about the staff.
Our social media has proven to be a positive experience by providing insight to many companies protocol, fashion and ethics…your stores have a denim hijab that is such a disgrace to the American values and what this name stands for. You must not sell these items on line or in your stores as WE AMERICANS are boycotting your stores through social media. This is a disgrace to American values…these are not American clothes and we hereby recommend that you not sell them in your stores because what you at doing are doing is the following: Agreeing to stoning women to death…mercy killings…no women’s rights…raping…and segregating women from men…is this what you stand for?
Your Muslim Clothing line is a BIG mistake…your obviously not ” in touch” with Americans in this country! The majority do not want or need your clothing and it is an insult to our military as thousands have died by Muslims to serve and protect this country,,,and you think we want to dress like these people? Big Mistake you should fire your designers!
Go f**k yourself and stop being racist. You’re disgusting. An entire religion and race is not against America.
I bought a pair of longer length flex cargo shorts black.. not even two weeks the shorts were completely faded and turning brown.. i spent 50 dollars on those shorts someone needs to explain why my shorts look like s**t literaly. I either want my money back or something because im extremely upset.
Received a letter in the mail today in regards to my credit limit being decreased in half. I am curious how that is possible when I have never been late and I barely use the card. Called customer service and the person. I spoke with was rude. Called and left a message at corporate I don’t understand how that is good business practice. I will never shop at the store again. You have lost my business
On 6/15 I saw a promo code for 40 off no stipulations. I placed an order for 3 sandals. What a great price! So I went back to shop for more and decided to order 2 more. Saw the amount with the promo code and soon after I hit the “order now” buttom the promo code fell off and a higher amount was charged! I was so mad. I immediatly hit the chat now button. The associate stated after order ships I should receive the refund/discount. I received the shipment on 6/21/17. I inquired again and they sent it to the research team. I received an email today stating they could not honor the discount since they were on clearance/sale an addtl code couldn’t be taken off …blah blah blah. So I called…the live associate couldn’t even give me a legitimate excuse and tried to say since they were on clearance/sale an addtl code couldn’t be taken off same as the email. But if they researched further my first order also had all clearance/sale items and the promo code/discount was taken off.
IF I knew I wouldnt be gettin the refund/discount I would have cancelled the order right then.
Today my daughter and I were shopping in the mall Chapel Hills Mall in Colorado Springs, CO and saw the sign, “Take an EXTRA 60% off clearance.” So we decided to go in as we do every time we are in the mall (about 4 times a week). We entered the store and none of the employees on the floor, two that I could see, even acknowledged our existence. This has been the norm for this store for about a year now. No one says, “how can I help you? Is there anything I can help you find.” The typical employee/customer initial encounter. I proceeded to the back of the store to find many items on the “clearance” rack that were not marked down so I just put them back. I walked up to the check-out counter, the same two employees were standing there, a young man and a young girl. They were having a conversation, non-work related, and so I waited for a pause as to not be rude. The girl looked at me and very snide said, “yes?” I said, “there are several items on the “clearance” rack that are not marked down. Is this right? Is it 60% off the original price?” She stated, again very snide while rolling her eyes, “yes.” So I said, “ok” and started to walk out of the store. Then I told my daughter, whom is 17 (approximately the same age as the employees), “that’s it!” I walked over to the female employee and said very nicely, “Is your manager available?” She said, “Yes.” I said, “Oh, are you the manager?” She said, “Yes. Can I help you with something?” Needless to say I was very shocked it was her and hoping the manager would have been a lot more professional and a little older. I said, “Yes you can. I have shopped her for many years and spent a lot of money in this store. Every time we come in this store the employees are rude and less than helpful.” She said, again while rolling her eyes, “I’m sorry.” I said, “As a manager you should be more professional and teach your staff to be the same way. I will not shop here again as I have been mistreated for the last time.” Again she said, “I’m sorry.”
I am very sad these are the type of people AEO are hiring. This store used to be so professional, inviting and helpful but has gone down hill over the past year. The employees are less than excited to be at work and even more annoyed when a customer needs help. I would ask that someone takes control and teaches the teenage employees they are hiring about respect and customer service. Maybe also consider hiring a manager who is not afraid to “manage” these young teens.
Thought you should know I watched the store manager at the Chesterfield, Missouri location treat an employee with a complete lack of respect. I have been in management for many years and he is without a doubt the most unprofessional, uncaring and degrading person to his staff. Surprised AEO would put this jerk on the floor in front of customers. His behavior was extremely unprofessional, unpleasant and we left the store immediately. Terminate before a sales associate seeks legal council.
The store manager in Waco Texas does the same and dies not like it if employees speak up. He gets back at them by just taking them off the schedule without any discussion. I too am a manager for a totally different agency, but no way could we just take someone off their schedule and not give a reason or some kind of disciplinary action first. Some people let that manager title give them the thought they are above being touched. I hope someone is actually reading these complaints and taking action.
To Corporate.
I work at one of your Pittsburgh locations and I am extremely unhappy with Management. I have been working there for a year now and rarely get scheduled. I have not been trained to do registers or anything of importance in the store. When I go in for my shift I am given busy work to complete for the 4 hours I am there. My most recent issue I am having with this store is that I have returned from school for the summer and repeatedly told the Managers that I was available to work; I was not scheduled for 2 weeks and when I was finally given a shift they called me 2 hours before I was to come in telling me that they didnt need me for the day. These managers only schedule the employees they like and dont give anyone else their fair share of hours. On top of the poor scheduling, a few of the managers dont treat employees with respect. I am talked down too and on several occasions I have heard managers and LOD’s talk poorly about employees while they are working.
Im very disappointed with my work environment and lack of scheduling. Please let me know who I can contact about this issue so it can get resolved.
Thank you.
AEO CORPORATE HEADQUARTERS RECIEVED AN 8 PAGE FORMAL COMPLAINT LETTER on 4/20/2017, UNDERLINING THE SERIOUS SAFETY ISSUES/ CONCERNS as well as the Discrimination case of Defamation of Character to an AEO employee.
Again many federal agencies are now handling the Letter and pursuing investigations.
Jake this sounds like the new normal for AEO. Kansas DC also has a case or 2. Company needs to decide partaking in meditation by July 14. Another terminated associate has claim w/ EEOC regarding same Supervisor as the other 2 claims.
I work at the Kansas DC. Guess I need to pay more attention but then again for some reason also not 100% surprised either.
AEO HAZLETON, PA. D.C. VIOLATIONS REPORTED TO O.S.H.A (VIOLATIONS FOUND), E.E.O.C.
Company must provide resolution by 05/23/2017.
Safety Violations,
Discrimination cases.
They have been reported to federal agencies who are presently conducting investigations into this corrrupt employer.
To Corporate
For a company to succeed and do well it needs to treat its employees with respect and properly train them to perform their duties. American Eagle needs to read the comments posted and take actions to correct them. Most of the problems seem to be with management.
My experience:
1)There was no proper training for new hires.
2) Management contradicts one another.
3)The rules are not being enforced equally among all Associates.
4) Management does not speak to its employees with respect.
The company offers great discounts for employees and would be a good company to work for if they trained their management properly and taught them how to treat their employees.
The Store in Woodbury Minnesota needs to treat their employees with respect. When an employee asks for time off because they are graduating and then the managers schedule them any way and expect the employee to find someone to fill those hours. How is this treating the employee with respect. The managers cannot even manager the monthly hours they have to allocate. Calling people 10 minutes before they are to show up for work telling them not to come in for another 2 hours. This store needs serious help.
I previously worked for one of the stores as part of the team and then moved up to management. While being a part time employee, I still had my other corporate job to be the main income and kept my job with AE as a fun experience. Well, when my other job told me they wanted me to come back full time and gave me an offer I couldn’t refuse, I put in my two weeks notice and let them know I can stay with the company until they find a replacement for me.
That’s when things went insane.
I will start with the store manager. On multiple occasions, she tried to guilt trip me into staying by saying I was leaving them hanging, I didn’t understand where they were coming from (my position in the management team was only supposed to be a temporary thing), they appreciated me and wanted me to move up in the company as long as I left my availability completely open, and they tried to force me to stay late almost every single shift with no additional breaks, etc etc. I really could fill this up with a long list.
Then the assistant store manager. My goodness this woman was insane. I had previously witnessed her drive out another manager to the little fact that she didn’t like her. She had convinced the more susceptible associates (the young girls that were gullible and trusting) to gang up against this woman. She convinced them to file a complaint to our DM to get her fired. And the poor woman was so tormented by her management team as well as all the associates involved that she ended up quitting. The ASM then proceeded to brag for months and months about how proud she was of running this woman out of the store. And that’s exactly what she did to me. Only mine started as a friendship (so i thought) and then took a wild turn for the worst when I told her about a complaint call we had received.
That poor store has so much potential with a wonderful GM and a really stressed out store manager. But, with a horrible management team beneath that, I don’t know how long it will take for another person to get manipulated the same way I was and the others before me.
Worst store manager and corporate office customer service ever! Will never shop American Eagle crap again after this experience! Spent thousands and never another red cent! Save the computer generated response!
I have a great pic of my daughter in New York shopping with one of your shopping bags perfectly displayed thought you might be interested in it. for advertising purposes. I can send it to you if you are interested thankyou
I made a visit to your Colorado Springs location today. I was screamed at by your store employee today because I asked for help. That would have been ok IF my child was not privy to this disgusting behavior. I am beyond appalled!!! I do expect something to be done about this immediately.
Thank you
I recently had a very bad experience with AE online customer service.. It was so bad I canceled my card and my order.. I opened a credit card on 11/27 due to holidays shopping.. I have always been able to apply online and get my discount and I close the card on occasion if Im not using it..I applied online and I got approved but it stated to call, I called and I got some guy with a very heavy accent I could not understand. He began asking all sorts of questions personal and I kept telling him I was already approved, he said he had to cancel that and start over again.. So I agreed why he had to do that I dont know. He then tells me congrats your approved.. Well I knew that, I asked him to please email me a confirmation, my acct # and my discount. All which he refused stating he couldnt do that. Feeling like I was scamm I went down to my local AE and spoke to manager to see if I actually got an acct with AE.. He called and gave my acct put me at ease. Great guy and he was about the only one in all AE reps and customers reps that I came across in this journey that was good after that it was all downhill. The manager offered for me to shop his store.. So I did shop a little and when I went to customer service the girl was awful kept asking me if I was sure I had an acct and looking at me as if I was indigent or something… I was shopping for my boys I guess she didnt know I was MEPD and I wasnt about to sit with her and have a conversation on who I was. After we flagged the manager the manager told her what I told her and when the manager left the girl proceeded to whisper underneat her breath that she couldn’t understand me.. REally?! I heard her and so not trying to make an argument out of the situation I thanked for her assistance and went on my merry way. This week I thought I get some holiday shopping out of the way online at AE all is going well, thinking I put the past behind me, maybe the girl at the register was having a bad day on the 11/28 San Marcos location outlet. Well my online shopping my 15% was not applied for applying for card.. Not a problem I call customer service the first girl tells me to place order and then 15% would be taken off. Did not happen that way. So I call again met with another customer rep that was very rude, I explained what happen she begun questioning me as if I were on trail.. I thought fair game I’m being honest dont mind being placed underneath a microscope, but then the girl got ruder and ruder and louder and louder, at some point as I was trying to be professional about it, she cut me off and send me to card services, by then I was frustrated and requested by new card be canceled. I called back spoke to some very young girl that said she was a manager was giggling as I told her my issue with AE, and manager to say words like ” I just had a brain fart!” I thought I was talking to a teenager….No real apology I told her to cancel my order I wasn’t going to argue about a 15% discount, the so-called manager of that so-called call center said they were holding off on giving the 15% discount because of the holidays… She giggled some more and then went silent.. I had to ask her if she was done.. Which she replied again <<"" Oh Brain Fart" yes Im done!!"" Very unprofessional.. Just thinking here AE you are false advertising by saying 15% discount if you apply you might want to take that off if you have no intention of honoring it. Customer service the worst ever in store or over the phone… Glad I canceled my order.
So yesterday was my first time to shop at AE in Alexandria, LA. And I’m pretty sure it will be my last. Mike was the manager on duty. My daughter was shopping for her birthday from her grandmother who gave us a card to use for paying. When I got to the register, the salesperson asked for an ID, which I presented and did tell him that the card being used belonged to my mother, and that the names would differ, but my maiden name still appears on my ID. This is when Mike was called over, and said ok, to allow me to pay. I am certain that he did something to report a fraud, because we tried the transaction three different times. On my side, the screen said not accepted, and they said it was being declined. So I just told them we would have to cancel the transaction. My daughter and I walked out, made it to the food court area of the mall, and my mother calls and asks if we were unable to use the card at American Eagle because they had contacted her because of fraud. So I walk back to the store and confront Mike who indicates that he had nothing to do with it, but I am certain that he did. It was too strange, and couldn’t have been coincidence, because we had just used the card at 2 other stores previously. The credit card company said for us to go back and tell them to redo the transaction, but I refused. My shopping with American Eagle ended on the same day of day one, and you can thank Mike in Alexandria, LA .
Dearest Leaders of American Eagle Outfitters,
Hello! My name is Shelly. I am a single mother of 5 children. I am writing you to share the exciting feeling your clothes gave my 2 teenage children this school year. This year the funds were extremely tight and the kids were only able to get a couple outfits each. Both of my teenagers chose to shop from your store, but we did it online – As we don’t have a store close to us.
I was very thankful that I was able to take advantage of 2 of your promo deals you had going at the time. (Purchase with the mobile app and BOGO) Upon arrival of their clothes, they were so nervous but excited to try everything on. My daughter (16 yrs. old) tried on her jeans and just about cried because they fit her so perfectly. She continued to try on each article of clothing that she ordered online. Her reaction to how they fit and looked on her, is one I will NEVER forget. With tears in her eyes and a huge smile on her face she said “Mom, I feel like a rich person. Everything is perfect on me. ” My son’s (14 yrs. old) excitement about his clothes was close to the same. As he is more reserved with his excitement with everything. They both were very grateful and just by wearing your clothes has shot their self-esteems right out the roof.
Anyway, I just wanted to give you and your company a positive shout out and thank you for making such wonderful clothes at a price point a single mother can afford. This has been such a wonderful turning point in our family at school clothes shopping time. We will be forever your customers. Thank you so much, again!
Sincerely from our hearts,
Shelly and Kids
ON APRIL 29 2016 I placed an order for some jeans because yours where damaged and they STILL NOT BEEN DELIVERED AT MY HOUSE ! This is bullXXXXX I’ve been waiting for over a week when your sales associate told me I would recieve them in 3 days I’m very disappointed and upset I even called UPS to track my order they told me my package was delivered on Wednesday which is f-ing bullsh*t because I’ve been waiting and waiting and nothing has came to my door !!! And I called customer service they told me I have to pay and wait again for some jeans that I never received ? Like really this is how u take care of ur customers so irresponsible! Then when I asked to get the jeans delivered to your store they told me no because you guys don’t do that and that’s so stupid of you guys not to do because then sh*t like this happens ? You think I’m happy ? I’m so UPSET RIGHT NOW YOU GUYS BETTER FIX THIS AND GIVE ME MY DAM MONEY BACK ASAP !!
I used to work for the company, and they recently went green by putting our paystubs online as well as our t4’s. Now I can’t do my taxes because I cannot get a hold of anyone in the payroll department and I cannot access the tax forms I need. Thanks AE.
I get what your are saying Catherine. I even tried to send an email to the above address and it said site unavailable. So they either have a bunch of incompetent people working there or they are unable to maintain federally mandated doXXXXentation. We did not receive a W2. W2s were supposed to be mailed out by January 31. I think I’ll report them, because now I can’t file my taxes either.
Since your corporate office donations are given to Teach For America I will be sure to boycott the store and tell all of my public teacher union members know to do the same
#keepingeducationpubluc
My mother purchased some items at store # 2140 in Orlando FL. The clerk had left an alarm on one of the pants purchased so my mom went back to the register to have it removed. The clerk took all the items out of the bag and checked, took the alarm off and gave my mom back the bag. We went across the parking lot to another store purchased some items at another store and when we got back to the car to divide up the items noticed that the AE bag did not have all the items in the bag. We went back to the store to retrieve the items that were not placed back in the bag one item was 5.99$ and the other was 17.95$ and the manager said that since he was not the one there during the transaction he could not return the items to us, and that since the clerk stated she didn’t remember if any of the items were not placed back in the bag we would have to contact corporate so they can look at the cameras to see if anything was left out of the bag. This policy is ridiculous and dealing with the customer service line @ 888-307-3672 I poke to 3 different people. The first asked me for credit card information so that she could refund me the total of the 2 items, the 2nd person KARA informed me that she was on the phone with the manager from store 2140 while I was still in the store and informed the manager to inform my mother and I that we should call corporate. The manager at the store lied to me and told me he couldn’t call corporate until the next day. The 3rd person I spoke to at customer service corporate # 724-779-9185 her name was Jennifer and she stated she was the manager of QA informed me that she would call the store to do an inventory to see if the items were placed back in inventory, and if they were they would issue a refund for those items and if not then there is nothing they can do. I do not understand where the break down in customer service is, but as a customer service representative for over 15 years myself I believe the customer to always be correct. I do not understand how anyone would take it as far as telling a customer that they are lying about 2 items that equal less than $25 in a store that most items are no less than $15 each. I would like a call or email in regards to this issue and would like to have this situation rectified to the satisfaction of all. At this point AE is going to lose yet another loyal customer because it seems as though the only policy in place is to waste the customers time with complaints that mean nothing to the company.
The manager at the Lakeline store, Roger Ortiz, was very rude to me and my daughter when we visited the store. He also is very harsh towards his employees and sets a bad example for future management.
There is a band in New Jersey pretty much using the same logo you guys have for the band. Being a huge corporation almost positive that you own the logo just want to let you know. Audio empire is the name
My daughter and I went shopping at AEO in the Johnson City Mall, Johnson City, TN this past Saturday. It was busy because of the sales so you had to wait in line quite a while to check out. We were in line for some time when one of the sales clerks told the people behind us that he would give them a 15% – 20% discount on what they had purchased because of the wait. My daughter said what about our purchases and he would not comment. I know why, the people behind us were young, shapely and very pretty young ladies. I don’t think that was very professional on his part or someone representing your company. If he was going to give a discount to them, he should have given us one. He also gave the discount to the people that follow the young girls too. My daughter and I both buy quite a bit from AEO because we like the clothes but he was an ass to us. I don’t appreciate it at all and I think that something should be done to compensate us on our next trip to AEO. We spend a lot of money there during holidays and throughout the summer. Please respond.
I purchased an item online and then a few days later received an email saying it was out of stock. I asked if they could somehow compensate me in another way, and never received an answer. I’ve tried to speak to them numerous times now since I continue to see the item completely available online still! Every time I email back, I get the same, most likely computerized response saying they are sorry I am not happy with my experience and to let them know if they can do anything for me. Yes I say every time, I would like the item since it says it’s available. They ignore my request every time, maybe because I’m not actually speaking to the person that’s signed the emails?? Very frustrating company to deal with. I used to love their clothes but I’m thinking it’s time to move on to other stores that actually are willing to listen to me and help me out when necessary rather than just send a computerized response.
I grabbed a pair of men’s pants from the clearance rack and went to pay. I saw them online on the clearance sale as well. The pants were supposed to be reduced for an additional 60% off. The cashier who was nice told me that the additional 60 wasn’t scanning. She went to get the manager so she can do the override of the price. Not only Alyssa the manager was super nasty she didn’t even bother to search the skew in the system. She walked away and rudely said she won’t honor anything knowing those pants were the last in stock! I called my sister who works for the company, I gave her the skew and she told me that I was right they are on clearance. I turned back and asked to speak to Alyssa the manager. I explain that my sister who works for the company searched the skew and said the pants were on clearance her response different store different rules! Seriously? Since it was Saturday corporate office was closed and couldn’t call. So I am making my business to type this on corporate site. I was very polite and there should be no reason why she should be so rude to customers especially being a manager! Poor service on her behalf ! Store is located at Bay Terrace shopping center in bayside queens ny
I wish someone from corporate would come in as an undercover boss and see how the assistan manager from the flagship store in time square makes his employees feel on a day to day basis. It is such an uncomfortable working environment when you have someone constanly degrading & disrespecting you. I have seen so many good workers quit or get fired because of him and I am concerned about my job along with many other people at this location.
We can not complain to upper management because they will not listen, I am hopeful that somene will listen to our compaints and address this issue immediately.
The american eagle quality product is high quality in the world Yes, i know that because i’m touching the product at Bangladesh so, i like to thanks to american eagle they are creating the product with actual fabrication and material who are were these product he can be save and safety with very comfortable!!!!!!!!!!!!!
warm thanks to eagle
Jony
Bangladesh
****y@aol.com
went in the store in montgomery,al eastchase on monday me and my 17 year old old. Grant we shop here all the time but as we walked in the employee benjamin kept looking at us he asked several time could he help us no we just looking next thing i noticed he comes over to me son tell him he needs to pull up his shirt cause he thought he was stuffing clothes of course i went the hell off i work two jobs he dont have to steal XXXXX and every black person dont steal either.i will never shop in that store again especially if the company allows this kind of behavior to take place.
I had sent an email as a concerned parent last year. I would appreciate a PERSONAL RESPONSE – not a computer generated response that I received last year. Here it is time again for school to start and I would like to let my under-age son look for school clothes. I recently purchased jeans from your company (you can check my email address) and there it is AGAIN the trashy, ridiculous tattoos on your website. My son is under age and I do not support counterculture and will not let my son view your website. These are illegal for people under 21 ???? Why do you put this on your website?? The young man in the picture with the tank top has a full sleeve tattoo. Will you allow smoldering cigarettes, and beer bottles next on your models?? There are other sites not as offensive to me and my son will be buying clothing there. I know of a few other mothers who don’t like counter culture gang appearance (body piercing, tattoos etc.) I am pointing this out to them; hopefully they too will avoid your website while buying school clothes for their minor children. I am asking please that you cover the tattoos on all your models. Very disappointing American Eagle your clothes are great without trying to copy Hot Topic, Spenser’s, etc.
Tattoos are not “Inappropriate”. Tattoos are only inappropriate if the drawing/text is inappropriate. But Tattoos are Generally not an inappropriate thing. Also 13+ can legally view half naked model/people.
I am not sure what excessive tattoos you are referring to. Also, AEO isn’t the only place your son is going to experience “mature” content. In many states it is legal to have a tattoo under the age 18.I am sorry that tattoos and body piercings offend you. It saddens me that you automatically connect them to be “gang appearance” and corporate might not have gotten back to you personally because of the amount of complaints on an every day basis, especially back to school season and holiday. If you were unhappy the year before why would you return if you were that upset?
“i don’t let my kids view counterculture”
what an uptight bag of girdles you are
I worked for this company for 3 years. At first it was wonderful! The staff was held to a standard and if the boundaries were crossed, there were consequences! The staff worked very hard and there was opportunity in SUCCESSFUL growth. About a year ago staff started to leave the company. People say that doesn’t effect staff, but it sure does. There was NEVER a constant. I was the only one that stuck around through the change. I did everything possible to keep that store to visual standards as well as run a successful business and take care of my employees. A new store manager was then quickly hired (without an interview from my RM) and brought into the store. My gut told me she was not right for this company, but I gave her a chance. My professional DM and RM had then left the company and hired a new DM from the Gap. I thought he would be great! Wow, was I wrong. My manager never pitched in and knew nothing about the company, how to run a business, or how to manage people CONSISTANTLY. That store needed that! We were without a manager for almost a year! I then became frustrated because I put in more hours than any of the staff. I worked every weekend while my manager did not work a single Sunday. The DM is supposed to review schedules for manager rotation. He failed to do so even after this being brought to his attention. I then found she was changing her own time, which normally leads to immediate termination according to the handbook. I then contacted my DM. He came into the store and approached me to question me on the sales floor in front of my manager. I found that very unprofessional. If he really wanted to know how the store was being managed he could have privately asked me. My manager would also leave the store (clocked in) hours at a time. Several associates and customers have called about the store manager and NOTHING has been done. I believe there is a personal relationship going on with the DM and some of the newly hired managers in the district. I would love to be contacted about my experience with AE so I could in DETAIL bring this to corporates attention. I believed in this company! They need to reevaluate who they are hiring for management! They are what reflect your business!
I also had something similar happen to me, I put in my two weeks and i got sick from eating gluten by accident and im highly allergic to it , i have celiac disease so i had to call in i was throwing up and she told me over text that i was a pathological liar and that i was laying in bed all day applarntly from my lowest manager and also told me that i’m unreliable. I think it was really unprofessinial but she reasured me that she was “professnial” i have never in my life got treated like XXXXX since i started working in the bridgehampton store in new york
I have a photo of your gift card display that reads ” AEO gift card. Better than a Diploma. “. Really? Is that the message you want to send to young America? That’s ridiculous. I would never shop AEO again.
Please answer these questions regarding my Research project on YOU!:
What modes of transportation are used to get this product to the consumer?
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What is the carbon footprint of this product?
Would it be more beneficial to use a different shipping method?
What does it cost to ship this product from the manufacture to the consumer?