Mr. Tire was founded in 1970 in Baltimore, Maryland by Joseph Tomarchio Sr. The company operates a chain of tire stores in the US.
The company was one of the first tire stores to offer all-inclusive pricing. Most tire dealers only advertise the price of the tire, then add on tax, balancing, mounting, etc. All inclusive pricing enticed customers who wanted to know the full cost up front. The company has 115 locations in 5 states. The Better Business Bureau gives Mr. Tire an A+ rating.
As of 2004, the company operates as a subsidiary of Monro Muffler and Brake, Inc.
Headquarters for the company are now located in Rochester, New York.
Mr. Tire was founded in 1970 in Baltimore, Maryland by Joseph Tomarchio Sr. The company operates a chain of tire stores in the US.
The company was one of the first tire stores to offer all-inclusive pricing. Most tire dealers only advertise the price of the tire, then add on tax, balancing, mounting, etc. All inclusive pricing enticed customers who wanted to know the full cost up front. The company has 115 locations in 5 states. The Better Business Bureau gives Mr. Tire an A+ rating.
History
As of 2004, the company operates as a subsidiary of Monro Muffler and Brake, Inc.
Headquarters for the company are now located in Rochester, New York.
I called to get an appointment for a state inspection. The call went to a call center, I will guess in India based on accents. They set me up for the last day of the month at 8am. I got an email confirmation and adjusted my work calendar to be at the appointment. When I arrived, I was told that they can’t do inspections now and the next time would be the following week, 5 business days later and 6 days after it would be illegal to drive. I asked why I was told this would happen at 8am and was told “well, that’s just our call center, we don’t have anything to do with that.” Your employee was completely not helpful and belligerent.
This is not how to run a business. Your stores are filthy, your employees are rude, and your call center is a clown show. I will not use your business again and I will be telling everyone I know to not use your company.
I use to be a faithful customer of Mr. Tire but this last experience has left me $1000.00 in debt and the worst Customer Service experience ever. I called your Customer Service line and the lady I spoke with made it very clear that she could do nothing based on the “so called” Regional Manager’s decision. I am not sure why she is answering the Customer Service line. She made the experience that much worst by contacting the Service Center while I was there and then the management was even more abrupt and rude.
I called Selinsgrove, PA for a 10:30am appointment. At 11 am I told the gentlemen at the desk that I had a 10:30 appointment. He said they were working on other appointments. I think he should have given me an approximate time. He brought my car in and I thought won’t be long. I understand an inspection should take 20 to 30 minutes. They put up the hood and there it sat no one working on it. Finally at 12:45. I got my bill paid and out of there. A lady sitting there when I went in, I asked if she had an appointment. She said no she was waiting since 7 am. It was about 9 when she was finished. My vehicle passed inspection. I have done business here before. It seemed there were all new employees. I don’t know if I will return again
I took my vehicle to Mr tire in Hendersonville north Carolina just to have front breaks replaced due to I didn’t have time to do myself for the wife. I know the passenger side caliber needed the bolt replace and the guy said I needed a whole new one. So I went ahead an got a new one. Few hours later they said car was so called ready me and the wife went up their and noticed it was still inside and never driven cause I wrote down the milage before we left. So once they pulled the car out without breaking the new breaks in like you’re suppose to they didn’t. The wife a hour of having it she said her break pedal went straight to the floor an no breaks at all. This car didn’t have that issue before we brought it there at all just old break noise that needs replaced. So I done my mechanic work of checking what issue is and i find it was now the break booster which I suppose to live till 150,000 miles to the life of the car and is barely has 144,000 on it. Then dude tells me after I brought it back oh it’s you’re break booster. Now I’m having to fork out more more cause this idiot didn’t do his job correctly and caused more issues an bout caused my wife to wreck into the back of someone on the damn highway. I have called you’re main office in New York and was denied any help of having the employee pay for the damages he has caused just over putting breaks an caliber replacement. A woman I can’t think of her name denied it and I have the emails from her an when I brought up lawsuit she refused to reply anymore. Now I’m dealing with the collection agency telling me since i stop paying it’s going to ruin my credit? One can be drop from 404$ to 202$. And the second was around 700+$ up to 1,100$ an something due to late fees but for 50% off it’s back to the amount I cost for so called labor and the small amount for parts. Like I told the collection agency I’m willing to pay the parts but not the labor of sheisty employees an the company in Hendersonville nc. I want the gentleman who cause these issues to have full responsibility of paying for his problems and stress that he has caused us. I will result to lawsuit for other issues he has caused on that car cause it went from replacing front breaks and passenger caliber to having to replace break booster that had no problems then last thing he cause the break light switch to stay on an caused a dead battery and I have to take my wife’s car to a buddy of mine from a shop to give and show proof Mr tire did a poor job causing more issues then what I brought it in the first time. This matter can be resolved in claims court if it doesn’t get fix correctly cause I will bring proof I sent to one of you’re people I talk to from office which was a woman and all she done was refund the money I had to pay another shop to fix what he caused and was refused to only pay for parts. I took it to two other shops for the mess up he caused and I’m not very happy with this company of who they hire that only wants money an have very poor working skills of knowledge to work on anyone’s vehicles and the reviews of this place in my town has a lot of bad replies on it. So please help with this matter or I will take I to court. Already talk to the collection and it’s all recorded what me an the gentleman talk about and he agrees with me. They will be collecting the money from y’all an not me.
On Saturday , 6/25/22, I got an oil change from Mr. Tire located at 1205 Powder Springs Rd. While driving it after the car was picked up, all of the oil drained out of the car while driving it. I had the car towed back to Mr. Tire on 6/25/22. I expect Mr. Tire to repair all damages to my vehicle and provide me with a car rental car while my vehicle is being repaired. This incident was documented with pictures, witnesses and documents. I look froward to hearing from the staff of CEO Fredric A Tomarchio immediately because this vehicle is needed for daily work commuting.
Regards,
Michael Anderson
Mr. Tire complaint:
On Friday October 15, 2021, I dropped my 2013 Toyota RAV4 off at the Warrensville Rd., University Heights, OH, Mr. Tire, to get four new Goodyear tires that were on sale: “Buy three, get one free.” That was going to cost about $850.00. with an alignment. Shortly after I got home, I got a call from Mr. Tire, that was quite disturbing. I was clearly being conned. The “service rep” said that they did a free inspection and that I needed all four brake pads, rotors, and brake and transmission fluid changed; and that my battery was not secured properly and was bouncing around, against the radiator. He said that they could do it all including the tires for $2100! He said they could offer financing. I found this to be very disturbing and suspicious. I declined the extra work. He started backing off the extras and I kept saying no, until he got down to just fixing the battery for $70.00. I said no, but I asked for the quote in writing. He said I would get it with the receipt for the tires when I come in.
The quote on the receipt, was not what he said on the phone. I ended up reattaching the battery myself, with one 6mm bolt that I got from the hardware store for less than $1.00. That might have been something they could have done for free, to show a little good will. Instead, he was unscrupulous. He was perhaps after a big commission, poorly trained or following unethical management.
Even the “buy three tires for $189 and get one free” is a trick, because I was required to by the extended and nearly worthless and over price warranty to qualify for the “free tire”. So that it only saved me $20. Not the $189 claimed.
If a service tech was on your side, perhaps he could say, or you could ask: let’s take a look at the wear on the tires to see if a $125.00 alignment is needed.
My recommendation is to steer clear of Mr. Tire.
Michael Fortner
Your Woodbury NJ location manager is completely rude and has a huge chip on his shoulder and should NEVER be in a position to deal with customers.
Terribly disappointed in your Store #595, Burke VA. I am a returning customer – but never again. I took my car in for 2 new tires and state inspection. Even though I had an appointment I had to wait 3 hours – and they said they forgot the state inspection although they did their inspection and everything looked good. I took the car back the next day for the state inspection and was given a long list of items that made it fail inspection, along with a $3,000 estimate for corrections that needed to be complete in 15 days. This estimate included replacing just one of the front struts. Not only should the strut not fail your inspection but who only puts one new strut on? As a women I guess they thought I wouldn’t know any better. I fixed everything on the list and took it back for a reinspection – they said they still couldn’t pass it because I needed spacers – which on a ford focus is ridiculous. My car is not lifted high off the ground so spacers would be incorrect. In order to pass their inspection I would have had to fix my car in an unsafe way. Ended up taking somewhere else and getting it re-inspected without any issue. This inspector should NOT be inspecting cars for the State and I plan on reporting this inspection to the State Police Safety Division Office.
My first visit to the Mr. Tire in Westminster MD I was given a completely different quote than I was over the phone. I guess because I’m a female they assume they can sell you a expensive tire you don’t need. I purchased 2 Yokohama tires to be put on the back of my car. I bought the extended warranty. My mechanic had my car lifted fixing my ac he said your tire in the back has cracks and tares a few of them. I saw them I called the same store yes they’re still under warranty. Even though they pushed those tires on me in the first place after replacing the back tire I still had to pay 101.00 FOR WHAT. These places are like car dealerships it’s all about sales not happy customers. That tire should have not cost me anything. When you’re buying something everyone is so nice when you’re getting it replaced or returning something they don’t even look at you. What a terrible experience both times. All they want is money. That tire was unsafe. I wonder who reads these complaints I bet not Mr. Tomarchio.
Been coming here for years and all of a sudden look like new people working there and it’s the worst service ever made an appointment online it was confirmed I get to mr. Tire and the Shrewsbury area and they claim they never accepted it if that have been the people who used to work there they would have put me on schedule some kind of way that’s why I have been coming in so long but they don’t have to worry about me again
Worst service ever. Never touching my vehicle again, wouldn’t recommend to worst enemy.
Formal Complaint Regarding Service
Mr. Tire Corporate Office
200 Holleder Parkway
Rochester, New York 14615
Attention:
CEO: John VanHeel
CFO: Brian D’Ambrosia
COO: Craig L. Hoyle
After reading these complaints I wonder if it is worth the time writing one. Anyway what do I have to loose. I have been a customer for many years and every time I go to the Mr. Tire in Smyrna DE, now moved to the Mddletown, DE location these people act like they don’t care. Don’t you know a car has lives in it one day this company will get a law suit so big they will not know what hit them.
I brought brand new brakes at the Smyrna location and a few months later it started squeaking very loud I took my car back they said it is the cold weather that is the dumbest thing I ever heard up to now the car still squeaks. I had my bra for the front of my car stolen from these people.
I made an appointment online and it was confirmed for the Middletown location it gave me an option to wait not knowing that you had to drop the car off due to COVID. Why don’t your website say that I wasted my time and no one called me. I am so done with this company after my tire warranty expires I am switching to COSTCO. I hope your corporate office look into the complaints.
There are companies who are closing down and wishing they had the business of people like me and this company is so unprofessional and do not care.
Hello,
I’ve been to the Mr. TIRE In Glen Burnie twice now. The first time, I went there to get Two new front tires and an alignment. Which I paid $500 for. I left and my truck started jerking everytime I would Excel rate . I’ve been losing air to the point its flat everytime I come out to my truck. Which is one of the new tires I got. After the man finished I was told I needed to write a good review before I left the building . I took my truck back up there. Told them about the tire. They said it needed new stems for the tire. They replaced it. But it’s still flat everytime I walk to my truck. It should not still be losing air. I spent entirely to much money. I dont know what else to do.
I was at mr.tire on new years day Merritt blvd (Northpoint) Dundalk md. I brought in a tire on the rim to get a new tire. My tire was 78 dollars and some change.kelly tire. I was charged for 2 different thing on bill that I did not want. I was told it was not a choice.i had to have it. It cost mec155.00 for a 78.oo tire. I need corporate to contact me at nancyesinnott@ yahoo.com as soon as possible. I will be waiting for your response. Nancyvsinnoty
On December 23, 2020 I took my car to Mr. Tire Auto Center #881 at 5160 N. Hamilton Road, Columbus Ohio for 4 new tires.
In my car I had left a hooded gray designer jacket on the front seat. I dropped the car off at 8:30 am and it had to sit all day in front of the business until I could return at 5:30 pm.
I paid my bill, $764.81 and drove off. The manager Isaiah was the only employee there and the business closed immediately after I got my car.
I drove home, which is about .5 of a mile, and looked for my jacket. GONE!
Stolen by an employee of Mr Tire. I returned to the business but it was now closed.
Next day I contacted the manager Issah to have him return my jacket. Of course he denied that any employee of his would steal, but I have video from another auto’s dash camera which shows me putting the jacket in the front seat.
It’s my opinion that the manager Issah stole it. There’s only one other employee there working, and as he was already let go for the day, it gave the manager the opportunity to steal my jacket without anyone being able to see him doing it.
I did file a police report and depending on the outcome will determine if I file a lawsuit.
I paid $600 for the item.
There should be security cameras focused on the front lot, but if you’re willing to steal from a customer, you’d be willing to tamper with the cameras.
I’m 65 years old and I’m sure that the manager Issah assumed I was too dumb to realize what he did and report him.
It’s terrible that Mr Tire hires and employs low character individuals, but they do. They hire thieves.
Recently, I had to file a complaint with Mr Tire of North Carolina as they serviced one of my vehicles and left my vehicle in a state to where it left leaving me in a condition to unsafely drive my car. The only thing was suppose to have done to my car was to have an oil change. I don’t understand how an tech was suppose to change oil and didn’t even put any oil back into the car. Called the manager and ask to have an employee to come out look at the vehicle and sure enough there wasn’t any oil in the car. The technician came out to take a look at the vehicle and sure enough he stated that no oil was in the car. He called his manager and told him that no oil was in the vehicle and everything was secure and there weren’t any signs of oil leaking anywhere. The manager called the technician back and said that there was recall on the engine the vehicle. I purchased the car brand new with vehicle still under manufacturer warranty. Original engine in car. Never heard of a recall of draining oil especially of not having any leaks on my vehicle. So the comment from the store manager is absurd. Where is the dignity in owning up to your mistakes? Now, I have more issues on my vehicle due to the lack of having someone not doing there job of performing the services on my vehicle that I paid for. I thought having my car serviced by a reputable company, but was I wrong and I would very much appreciate it a full refund as well as cover any repair charges that has now occurred causing my vehicle to be inoperable. Thanks for hearing my concern and issue with one of your service stores.
After so many years of taking multiple cars to this location, Store #1017, it’s unfortunate that it has come to this. Before the name change (Good Year) and new management, the staff was great, greeted by name as you walked in and so forth. After, it has considerably gone down and the attitude of the staff has been very discouraging. There have been a few incidents where this very last one led me here. Monday (9/21/20) we had called in to schedule an appointment to get our brakes replaced. We were informed that if we bought the products ourselves, we would only be charged for the service. With that being said, we were quoted $150. When we went to drop the car off the night before, we had taken both the front & rear brake pads in to hand them off. They were accepted and told us they would call us when the car was finished. The following day, we got a call to come pick it up, the service was finished. When we went in, our bill came to almost $300, that’s DOUBLED the quote. We disputed ESPECIALLY because the receipt has “miscellaneous labor” listed and nothing regarding breaks or disposals. When handing the brake pads over, if the quote was incorrect, then it should have been mentioned. And as far as the receipt, it should explain clearly what the charges are for and not miscellaneous. This is fraud.
I thought it only appropriate to provide you with some positive and complementary input on your Mr Tire located in Moon Twp, PA 15108. I recall years ago when Mr Tire was not highly regarded in the local community as the place to go for whatever reasons. Then Paul, the new manager came and everything has changed from everyone I talk to. The Mr Tire parking lot is now normally full and everyone I talk to all say the same thing ” Paul is fair, knowledgeable and totally honest. ” Besides myself my wife, son and daughter are committed customers and recently found out from my neighbor who is very knowledgeable himself in auto repairs that he recommends Paul to everyone who is looking for a honest and experienced mechanic. Just thought you should know, Gerald Fabec
Mr. Tire Corporate Office
200 Holleder Parkway
Rochester, New York 14615
Dear Joseph Tomarchio Sr (Founder) & Fredric A. Tomarchio (CEO),
Wow, I must say reading through all of the posted comments Mr. Tire seems to have a very bad public reputation. I too have had a horrible experience with one of your Service Centers, so bad that it makes me (a very private person) willing to go public.
I won’t bore you here with all the details as I’m sure you probably do not read these comments. If you did then something would be changing w/in your organization to get your Centers up to par on customer service. I’ve mailed to you a letter with all my details but I will say a few things here.
What your Service Center #1406 located in North Carolina did concerning my vehicle was highly unethical, underhanded, and boarders on criminal activity to say the least. The so called manager there (name w/held here but not in my mailed letter to you) is not only one sorry excuse for a manager but he should be fired w/out question. Stealing & lying to a customer along with overpricing at 40% to 60% above cost just to make his month end financials, and then sending a vehicle away in worse shape than when it came in is just beyond reason or excuse of any kind.
I don’t think that in 1970 when you founded Mr. Tire you intended to hire such unethical people. But Joseph, from my first-hand experience and the complaints you are getting from others all over the U.S. it seems that is what you have now in a lot of Centers. You and your CEO and COO really need to take a hard look at what is happening out here in your Centers and fix it. A company’s image/brand is only as good as its reputation and right now Mr. Tire has a 1 to 1.5 star public rating. Mr. Tire has cost me almost $20k out of pocket cash due to what was incorrectly done and negligently not done to my vehicle. Your Mr. Tire center is by far the worse experience I’ve ever had in my life and if I could put them in jail w/out trial I’d do it in a heartbeat. Absolute shameful service I received and I will never go to a Mr. Tire center ever again, not even if your centers were the last ones on earth. Pathetic!
I have a complaint. I took my car to Mr. tire in Lewisburg, wV for an oil change and tire rotation and I came home with 2 hubcaps. The manger of the store has promised for two months now to replace the hubcap. If I had noticed when I got in the car to leave Mr. Tire I would have said something then.
I hate being lied to and feel that I need my hubcap replaced at no cost to me.
It is a 2010 Ford Fusion it the driver’s side that is missing. I live five minutes from Mr. Tire and it did not fall off on my way home because I would have noticed that. My phone number is 304 645 XXXX
THank you
I was treated with courtesy and given good information regarding my needs. Erik and Mike Miller were able to mount, balance and align four ties in under an hour at the Cockeysville, MD store. Erik did his best to give me discounts based on remaining tread on my tires and my military service for which he thanked me. I have been going to Mr. Tire for many years; at least 17.
Note: Baltimore is misspelled in one instance on your corporate web site.
Thanks
Have you taken the Motomanager off iPhone … I can’t access the app as it says not connecting to server?
I took my car in on Friday March 22nd 2019 with a diagnostic test already done it said I needed a oil change and a tune-up map sensor and a crankshaft position sensor 4 hours later they came back with a price of $368.38 I said okay 2 hours later they gave me the keys back and said that the check engine light was off and that it was okay I got halfway up to dual highway and the car stopped I finally got it started again and I took it back to the dealership they told me that we’re going to do another diagnostic test and then it would cost around $200 the check to see what was wrong with it they put it up on the left and said that it was the crankshaft position sensor which was already supposed to have have been done are and a half later they came back they said that they couldn’t get the crankshaft sensor out and that they wouldn’t charge me the extra $200 but they couldn’t help me I wind up getting a bill for $547.50 I got in my car the car ran worst then when I brought it there before I took it to another place to get it fixed it took them an hour and a half to get the sensor out because they said that the person who was messing with it before cracked it and didn’t want to mess with it in order to get it out depart cost me $21 and they only charged me 40 to put it in I will be complaining to the Better Business Bureau and I would appreciate a refund I think I should have to pay for the oil change in a tune-up but that is it
On Saturday, February 16, 2019, I took my car to Mr. Tire on Andrews Road in Mentor-on-the-Lake, Ohio where I have been going for several years based on the close proximity to my home, and where I believed I had received fair and honest work in the past. I am a middle aged female and have zero experience with diagnosing auto problems. The problem I had them checking into was on my 2010 Buick LaCrosse what I described as a wobbling noise. After a few hours Joni Ivey, the customer service person from Mr. Tire, called me to say I needed 4 new tires, stabilizer links and shocks which she estimated to be $3000.00. I informed her I needed to discuss this with my boyfriend, but I was more than likely going to go through with the repairs, since the car only had 68,000 miles on it and although it was a hefty charge, it was probably better than a new car payment. I told her this was the “tipping point” on repairing a car that listed on Kelly Blue Book for roughly $5500 but if it ran good after the work was done, it would be worth it. She agreed with me telling me my car was in good shape overall, and we set –up an appointment to have the work done on Monday, February 18th.
The work was completed as scheduled and I picked up my car.
Initially I thought it handled really well, which should be expected with 4 new tires, but soon discovered the “wobbling” noise was still there. I called and spoke to Joni and told her I still heard a noise. She informed me the mechanic also thought he had heard something, but that one of the technicians had already pulled the car around for pick-up before he had a chance to fully investigate.
At that point, I made an appointment to return the car on Saturday, February 23rd. I soon got a call that they could not hear anything and told me I could pick the car up again. I reluctantly picked up the car and after driving only about a mile down the road heard the wobbling noise again. I quickly called back and informed Joni that I heard the noise AGAIN – clear as day. She put me on hold and told me to come back in, that the Master Mechanic, Joe, was going to take a ride with me. We drove about half a mile down Andrews Road and he heard the noise I heard, so we went back to the shop where he informed me that they were really slammed that day, and I would have to make an appointment to bring the car back in.
The appointment was set up for Monday, February 25th. By 11:30am that day, I heard from Joni once again, who informed me that Joe was not certain what the problem was, but suspected a pump, but did not want me to “chase parts”, since replacing it might not make it go away. She informed me that Joe got under the car and determined the car was totally safe, and that I could pick it up once again. This did not make a whole lot of sense to me, since I had expected the car to have been diagnosed with all the problems it had on the initial visit. Again, I reluctantly picked it up.
By Thursday, the 28th, I was so upset and frustrated with the noise I called Mr. Tire again. This time I spoke to Dave, the Store Manager, and said that something was clearly wrong and that after spending $3225.17 (the actual cost of the repair) I expected this problem to be taken care of. He appeared to be well-informed on my issue, and said for me to bring it back in on Saturday March 2nd. After a few hours I received a call from Dave who told me I now needed a wheel bearing, speed sensor, and intermediate shaft totaling roughly $1200 more. I was very upset and told him that paying $3200 for the car repairs initially was the “tipping point” for what I was going to spend on the car, and if I had known the actual cost was $4400 I would not have gone forward and would have traded it in. He just kept saying “okay, okay, okay”. I asked him if they were going to fix it for me based on the initial diagnosis? He said, “I can’t do that. We could not hear the problem, and even when it was all taken apart, it was not something they could see.” The conversation was escalated and got very heated, and I said I would be over to pick up the car. My friend Kim came with me. When I walked in no one was at the front counter, and I could see my car hadn’t been pulled around. Joni came to the front and quickly apologized for everything, saying “I am sorry you had to go through that “. She informed me she got an earful as well, for what I assume meant voicing her opinion on my situation, and that she felt really bad. I asked for the written estimate before leaving. She opened a side tinted window where Dave was sitting, apparently listening, but the glass was one-way, and I could not see him. I asked him if he was going to come out and speak to me. He informed me that he would be “out in a few minutes” and closed the window. Eventually he came out, where I once again told him that I expected my car to be fixed right the first time. He again said we could not hear or see this problem right away. I told him that had I known the repairs were going to be more, I would not have put that much money into the car to begin with and that I expected my car to be diagnosed properly to begin with. I then asked him, “How would you feel if this were happening to you?” He replied, “I wouldn’t have gotten it fixed to begin with.” He then started asking me how this was his fault and that cars break down all the time. I asked him if he was saying, he thought this was a new problem? He said it could be, he didn’t know since they couldn’t see or hear the problem initially. I told him how could that be, when I have called repeatedly and had my car in 3 times over 2 weeks? He said he’s had customers come in for new tires and the tire blows before they even get out of the parking lot and again asked how was that his fault? I didn’t understand the correlation and could see this conversation was going nowhere to my satisfaction, so I asked for my keys and left. I am a very reasonable person and I trusted them, but this has been the most horrible and upsetting car repair experience of my entire life.
Formal Complaint Regarding Service
Mr. Tire Corporate Office
200 Holleder Parkway
Rochester, New York 14615
Attention:
CEO: John VanHeel
CFO: Brian D’Ambrosia
COO: Craig L. Hoyle
Dear Sir,
I am writing to address a matter regarding previous service rendered at your Gaithersburg, Maryland location, store #653. I feel that I’ve been taken advantage of because of my lack of knowledge about auto tire related issues, and the store manager wanted to avoid financial liability for additional services.
I brought my vehicle in on October, 2018 for a diagnostic summary of the noise I kept hearing in the tires, specifically what I believed to be the front right tire. The service representative drove the vehicle and reported that it was not a tire issue but my rotor needed to be re-surfaced. I asked, “Is that what is causing that noise in the tire”, the service rep said yes, absolutely. The estimate was provided to the sum of $187 and I indicated that I needed to travel to SC for a family matter but would return in a couple weeks to have the work done.
When I returned, (November, 2018) I came into the shop to schedule the repair. I dropped the vehicle off and arranged for a ride to work. I received a call from the shop manager, Isaiah saying that I needed a total front end brake job including rotor work and now that cost would be $372 instead of the original fee quoted. I agreed to pay to have the work done to ensure my safety when driving the car. My thought process was, if the problem is fixed I can make up the added expense. I returned after work to get my vehicle, paid for services rendered and proceeded to drive off the parking lot. As I drove off, I immediately heard the same noise that existed prior to the brake & rotor repair! I called immediately from my car stating the noise is still here, what happened! I was advised to bring the car back the next day for further review.
The technician who did the repairs says he did not actually drive the car, but he received instructions from another technician of the diagnosis. The manager, Isaiah spoke with me and said it was a communication issue, they drove the car again, this time with me during the test drive. The technician said it was a wheel barren issue. I felt, this seemed to be the more probable cause for the issue and should have been accessed initially. I brought my car to the tire experts because I felt it to be a tire problem, not a brake issue. Regardless, I trusted what was being reported to me. Isaiah did apologize and agreed to make it right. He told me he would order the part right away and call me when it arrived. The holidays were approaching so I asked was it safe to drive to SC again. Sharing with me things about his mother and placing his integrity on the line, he made me feel comfortable about driving the distance.
I returned after Christmas for the repair, I came after work this time. The technician took the vehicle in and out in less than 30 minutes. He said it was an easy fix and doesn’t take long to do this type of repair. I was so relieved that finally the problem had been identified and fixed. I get in my car, drive down the road not even a mile and I hear that the same noise still exists! I drive it one more day to see if it will go away, but it doesn’t…it continues. I call back again and speak with the manager, he asks if I can bring the car back after the New Year holiday because they won’t have time to address it. I agree and return to the shop after the holiday, walk in to speak with the manager. This time he says, I’ll have the technician to go out with you again, so we go for a test drive again (I originally asked him to do the test drive but the other technician was assigned). This time the technician tells me that the left wheel barren has now gone bad, he has me to roll down the window and says listen, it’s the left side now not the right side. I disagree with that theory but agree that further repairs are needed. When we return to the shop, Isaiah says, “well Ms. Rowe, we fixed the right side at no charge, so we will have to charge for this part.” I ask, “how much is the part”, he says I don’t know, I’ll have to get the pricing for you. I thought this to be odd since he just ordered the same part less than 10 days ago. I was told he would get the pricing, order the part and call me back to schedule the repair. It is now (3) weeks later and I haven’t received any notification nor a call to have the repair done and my car still has the same issue. I now feel they are trying to dismiss me.
I believe that the technicians and/or employees at that location have not been forthright about the correct repairs after acknowledging there was a communication error initially. I now believe that I was falsely made to believe wheel barren repairs were made to the car but were not and now I’m being asked to pay for parts and repair that should have been implemented initially. I know longer trust the integrity of that service manager or the service technicians because I now feel I was misled and misguided on the repairs and services of my vehicle.
I’m hoping reaching out to corporate will bring about an amiable resolve to this matter, in the interim I have consulted with legal counsel of whom have advised that I try to come to resolution with the company first before taking other actions. Please indicate how we might come to a better understanding so that I can come away feeling like a value customer. I anticipate hearing from you soon. Thank you kindly.
Carolyn Rowe,
240-640-XXXX or
301-212-XXXX
Some one left glass in my engine, and the manager thought it was funny, I don’t
, could have started a fire in the engine, then told me the worker was fired, I don’t believe that either