Whole Foods Corporate Office - Corporate Office HQ

Whole Foods Corporate Office

How would you rate your experience with Whole Foods ?

[Total: 23    Average: 2.1/5]

Whole Foods Corporate Office Address

Whole Foods Market, Inc.
550 Bowie St
Austin, Texas 78703

Contact Whole Foods

Phone Number: (512) 477-4455
Fax Number: (512) 482-7000
Website: http://www.wholefoodsmarket.com
Email: Email Whole Foods

Whole Foods Facts

Founder: John Mackey
Date Founded: 1978
Founding Location: Santa Monica, California
Number of Employees: 89000

Whole Foods Executives

CEO: John P. Mackey
CFO: Keith Manbeck
COO: A. C. Gallo

Whole Foods History

Whole foods logo2

Whole Foods Market began in 1978 when current CEO John Mackey and his girlfriend opened a natural food store called SaferWay in Santa Monica, California.

In 1980, SaferWay merged with another natural grocery store, resulting in the first Whole Foods location in Austin, Texas.

The following year, a huge flood devastated Austin.  Whole Foods lost all of their inventory and had no insurance.  Neighbors chipped in to help fix the damage.

Whole Foods store frontIn 1984, Whole Foods expanded to Houston and Dallas.  In 1988, the expansion continued to New Orleans.  In 1989, a Palo Alto location was opened on the west coast.

The company continued to grow in the 90s and the 100th location opened in Torrence, CA in 1999.

Whole foods store at nightThere were several acquisitions in the 2000s and the chain continued to grow.  A flagship 80,000 sq ft store was built in Austin in 2005, which also serves as the Whole Foods corporate office.

Today the company operates more than 500 locations in the US, Canada, and the UK.

Whole foods with Amazon Prime signIn June 2017, Whole Foods was acquired by Amazon for $13.7 Billion.  The company is still struggling to make this endeavor a success two years later. 

The company came under fire in the summer of 2019 for supporting the Drag Queen Story Hour. Christians are calling for a boycott of the company. 

Headquarters, at this time, remain in Austin, Texas.

Whole Foods logo

Whole Foods FAQs

Question 1: What is the phone number for Whole Foods?
Answer 1: The phone number for Whole Foods is (512) 477-4455.

Question 2: Who is the CEO of Whole Foods?
Answer 2: The CEO of Whole Foods is John P. Mackey .

Question 3: Who founded Whole Foods?
Answer 3: Whole Foods was founded by John Mackey in 1978.

{ 173 comments… read them below or add one }

Virginia August 8, 2019 at 4:28 pm

I will never shop in your store again unless I hear you have stopped the promotion of drag queen reading hour!!! Have you no scruples? Drag queen is aberrant behavior. A child is trusting and you want to encourage this as “normal”. I will be kind and ask you “What are you thinking?” If no answer, you acknowledge your aberrant intent. What started out as a wonderful place to shop has become a den of horror!!!


Deb August 7, 2019 at 8:41 am

I have been reading in the news that your company is supporting drag queens reading to children???? Really??? Why would you want to do that? To expose children to that? At this point, until you decide to stop promoting that, I will never set foot in your store. I will NOT support such a horrendous act as of that. Little children are confused enough as it is..Please stop this madness!!!


Gary July 16, 2019 at 5:07 pm

I’ve been a Whole Foods shopper for many years. I’m becoming increasingly concerned about the recent decline in quality. There’s been changes in brand options, and lower quality produce and department service available. The last few times the produce department was unlike I’ve ever seen at a Whole Foods. Please bring the quality back before another company comes into my neighborhood to pick up the ball WF seems to be throwing away…


Annette Robinson July 6, 2019 at 8:33 am

Please consider coming to Hagerstown Md in Washington County
Our closet Whole Foods is 1 1/2 hours away either direction
Also there is money in our county and you wouldn’t go wrong


Ava Nackman May 29, 2019 at 11:16 am

I just had to contact you, although I realize it is largely a waste of my time. I have watched the store decline precipitously in quality ever since the takeover by Amazon. But my Memorial Day experience was the last straw. I have made my delicious blueberry pie recipe for decades and it is ALWAYS wonderful. This Memorial Day I made the mistake of purchasing your latest “special” (which, to me, is coming to mean “watch out, this is cheap because it is an inferior product”) , organic blueberries, two packages for $7. I thought that they looked funny. Well, seven packages and ONE day later I went to make my two pies, to discover that a large number of the berries were rotten and had to be discarded. Down to one pie now. But the berries were so devoid of flavor and downright weird tasting that they actually, despite all of the added sugar and butter, made the pie taste bad!!! Never in over 20 years have the quality of berries I purchased been so bad as to even begin to do that! On top of the swordfish that now is so variable (once consistently sweet and delicious) that I will no longer purchase it there, the general decline of produce quality, and the discontinuation of countless quality products, particularly in season local produce (like blueberries!), I am now largely shopping at my local Harris Teeter, which, by comparison, is a much better store, and I eagerly await the opening of the new Wegman’s in my town. I predict Whole Foods will be out of business in my town within a few years.


michele morrison May 21, 2019 at 3:40 pm

are you ever going to open a Whole Foods in the Plymouth-Northville Michigan area? I wish you would!


A. Lewis May 5, 2019 at 12:00 am

Whole Foods I am really sick of you? The reason why I say this is because every time something is really good you take it away. You took away the 365 Ginger Ale, and you took away the Lychee Tea that was in the 12 to 16 oz. bottles in cooler. Unless there was something wrong with the products I can see you removing them. However, I still seem to be strong after drinking the above products. Nothing wrong with change however, do not stump the growth of the store because you take away something so good. Really! I spoke to at least 20 people that was pissed off because the above items were removed from the shelf. Again unless something was not right with the product it was a WRONG MOVE Whole Foods; think about it.



Adele Johnson February 13, 2019 at 4:53 am



LINDA TROVATO November 16, 2018 at 2:06 pm



Dr. Mark Woolf October 30, 2018 at 4:19 pm

Our company, Baca Custom Chile now offers Fresh frozen roasted and or peeled whole green New Mexico Chile, certified ORGANIC. We would really like to be considered for selling our product in your stores. This product cannot be found in this form anywhere, and we would like to join with you and offer it to the public in your stores. Please let me know how we can accomplish that goal. Thanks much, Dr. Mark Woolf


Sheri Robinson September 26, 2018 at 4:15 pm

My name is Sheri Robinson and I am the Corporate Sponsor Coordinator for George White Elementary School in Laguna Niguel, CA 92677

We are reaching out to solicit corporate sponsors. This year, our sponsorship levels have been refreshed!

We are excited to offer sponsorship levels starting at $300 and includes having your company logo printed on the back of the jog-a-thon t-shirt worn by our 500+ students and staff!

We also have a $1,000 level which features the opportunity to have your company banner hanging on our school’s street facing fence for the entire school year!

The banner would be seen by the over 500 families that attend our school, but also all families in Laguna Niguel Little League and Laguna Niguel Youth Soccer Association as the signs are on Chapparosa Street which has to be driven down to get to Chapparosa Park (the home hub for both leagues)!

If you’d like your name included on the jog-a-thon t-shirt, the deadline is 10/2!

Take a look at the attached corporate sponsor options and let us know if you are interested!

If these levels don’t work for you, we are always thrilled to accept any donation that you find possible.

We appreciate your continued support!

Best Regards,

Sheri Robinson
Corporate Sponsorship Coordinator


Patricia Swanton September 25, 2018 at 11:47 pm

Because human suffering should not play any part in the food we buy, I urge your corporation to ensure that workers who farm, fish and process the food we buy, experience all the following:
-Safe and decent working conditions
-Fair compensation for work
-Protection from sexual harassment
Patricia Swanton


Heidi Laubenthal May 30, 2018 at 6:51 pm

Please open a store at Polaris Mall. My husband is a transplant patient and this is the only grocery store we can shop at.


Hong Son December 22, 2017 at 6:42 am

recently my wife and i stopped at WF in St. Louis area, the one in Town and Country.
it was a spacious clean store as expected, but unfortunately both of us got sick from one or more of the 3 prepared foods we purchased. of course, i contacted them about it. here’s the trail of the email correspondence:

however, NO ONE ever followed up, the LEAST they could do.

WFM Support
to me
Dec 15
Hello Hong,

Thanks for reaching out to Whole Foods Market. I am sorry to hear about your experience at our Town and Country location, we will be forwarding this to the appropriate team to follow up with you, but first may we also collect your preferred contact phone number, just in case we need further infomation?

Many thanks,

Customer Care
Whole Foods Market

This email contains proprietary and confidential material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others without the permission of the sender is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply email and delete all copies of the message.

————— Original Message —————
From: hong7son@ gmail.com
Sent: 2017-12-15 00:00:00
To: hong7son@ gmail.com
Subject: Product Feedback
my wife and i were traveling through the st. louis area (dec.13, wednesday) and stopped at the market to pick up something for our dinner.
at the prepared foods counter, we purchased 3 items: ravioli, green beans and fingerling potatoes.
all tasted fine but unfortunately, both of us got sick!
my wife vomited and had diarrhea in the middle of the night.

you should clearly and thoroughly review your food preparation process!
we are a long time customer of whole foods wherever we travel and
were seriously disappointed.

please clean up your act and
hopefully no one else will have to suffer what we went through.
hong son

i had the same problem in the morning.
we really did not get over it all for a full 24 hours or so.

Product Category:
to WFM
Dec 15

customer.questions@ wholefoods.com
to me
Dec 15
Hi Hong,

Thanks for reaching out to Whole Foods Market. I am sorry to hear about your experience at our Town and Country location, and I’m forwarding this to the appropriate team to follow up with you. You should hear from someone very soon.

If you need further assistance please reply to this email or contact us at 1-844-WFM-TALK.

Thank you,

Stephanie M


steve August 31, 2017 at 3:26 pm

Hi.. PR Department”
I like your website, products, and approach to alternative healthy foods.

I was wondering if you or your company were interested in teaming up with a notable Nutraceutical company, well established for 30 years, whose primary focus of treatment has always been toward inflammation, and other systemic health conditions stemming from Fibrin, so often observed in fibrocystic, uterine fibroids, fibromyalgia, beta amyloid neurological findings, et al. I believe Our Product line would not only be an opportunity to build your growing revenue, but will be an outstanding addition to your increasing list nutritional supplements at your many locations..
So essentially,
I would prefer the opportunity to briefly meet by setting up some type of conference call arrangement,(skype, video conferencing), or in person if you prefer, to answer any questions and further see how we might enhance your business to increased levels of contribution in our health and wellness!

Thank you for the chance to meet!

Steve Patton


Deborah Tiber August 31, 2017 at 12:12 am

Misinformation given. I went to Whole Foods Beverly Hills Monday evening (August 28th) for some Arnica Montana pellets for bruising. The young lady suggested the Boiron 6C stating it was A LOT more potent than the higher numbered Arnicas. I found out through Boiron’s website she was totally wrong. I called the store this evening (August 30th) to complain and the acting manager Nancy simply blew off my complaint saying all Arnicas are the same. I said, if that were the case there would not be various potencies offered. She never apologized for the misinformation I had been given and simply suggested I return it. How can the public trust Whole Foods and people like this who are ill-informed and completely indifferent to their customers’s concerns. I will certainly rethink shopping here again and will spend my money where the staff is knowledgeable and caring.


CLAUDIA A QUINTERO August 28, 2017 at 2:38 pm


I live in Kendall a suburb in Miami. Zip 33186. Recently there has been 2 large locations
that have been vacated along KENDALL DRIVE (88TH STREET) that would be a great possibility for opening a WHOLES FOOD MARKET in the area. We have only the major chain type grocery stores such as PUBLIX, WINN DIXIE and SEDANOS SUPERMARKET catering mainly to LATIN community. The better location is on Kendall Drive and 127th Ave across the street from a HOME DEPOT. I wish that your corporate staff would look into this location and bring a healthier way of eating to our community. Thank you.


Rebecca Sand August 25, 2017 at 11:04 am

We desperately need a Whole Foods in the Lewiston-Auburn area of Maine, since you already have one in Portland. However, we are an hour north of there. Hannaford’s and Shaws manipulate the area and are, primarily, catering to the underbelly or majority of the population in this area who are knuckledraggers and who are ignorant and not cognizant of the necessity, not luxury, of eating wisely, organically and healthfully. They, Shaws and Hannafords are not one bit interested in what the customer wants or needs. Their decision making comes from their corporate headquarters, and they just arbitrarily pull their selections from a low place on their anatomies. I am sick to death of their ignorance/refusal/inability to step into the 21st century, and plan on moving out of this state entirely. I highly resent being held hostage by this stupidity! If you moved into this area, I guarantee you would put these Neanderthals out of business. They charge prices almost as high as Whole Foods before Amazon took over. This, guaranteed, would be a slam-dunk! Quite frankly, seeing Shaws and Hannafords go out of business in this area would “Make my Day”! Hannafords was taken over, so I was told, by A-Holde Del Haize. Wow, maybe the “de” should be taken off the word “A-Holde” and an “E” added. It certainly would be appropriate!


Sylvia Van Toen August 15, 2017 at 11:48 am

I have been a customer of WFM for many years, even before that when the store was “Fresh and Wild” in Stoke Newington UK. I feel the need to make my sadness known that I am no longer a shopper there. I refuse to use Amazon owing to its poor tax record and its aggressive business tactics. Luckily more ethical health food shops exist in my area and in London. I’m sure you will not miss my regular spend but I must do what I can and follow my conscience!


Ann O'Connor August 12, 2017 at 1:47 pm

we desperately need a Whole Foods in our town


THANK YOU!!!!!!!!!!!!!!!!!!!!


ivan May 23, 2017 at 8:49 am

I am the guy that found out you have hacking tools on my Twitter account and I want you to stop it right now! Turn off your hacking tools and fix your account by one of two ways you follow everyone who following you or unfollow everyone that thinks your following them or I will see to it that your Twitter be closed by tell all your followers what your doing to us as people you know fellow human being or did you forget that! You piss me off you can at best block me on your account but you will never shut big ass mouth cause I am coming for you and I know Twitter better than your best IT person cause I find you as a hacker a liar and most likey a thief! Now its your turn to be butt hurt don’t like do you well your going to take it! Customer rules are we never wrong but in my case your 100% no lets make it 110% wrong! I will Tweet your lies ever day until you stop and you cannot stop me unless I break Twitter rules and that not going to happen in this life time is it hurting now not yet I am sure of that!


Diane Simon May 2, 2017 at 12:22 am

I recently moved to Modesto for work and to be near family. I am so disappointed that there is no Whole Foods here. It gets a bad rap but more and more are moving to Central Valley. Please come here!


Karis Taylor April 5, 2017 at 11:35 am

At the Whole Foods on Westlake in Seattle, WA, I witnessed a manager berate and belittle his staff in front of customers. His name was Joey, he was in the baked goods area and it made me realize that it could be the reason why the vast majority of people who work in that store are truly unhappy. Is that the example the managers of your company are supposed to set? Maybe the declining sales are a result of your abusive managers, trickling downhill to your beat up employees.
At the other stores in the area, the employees are a pleasure, however, I did get charged for roast beef when I bought turkey last week. Would like a refund for the difference. I spend a small fortune with your store


larry February 27, 2017 at 12:43 am

the whole foods in edgewater nj 905 river rd…they do not donate at the end of the day..they just throw the food away..NOT GOOD


BMY February 9, 2017 at 11:55 am

I have a question about three ingredients in products. I went to look at eye-makeup remover and one ingredient listed is carrageean. It is not in food but anything you put on your skin enters your body.
Another concern was the ingredient titanium oxide which was listed in Halloween candy that WF was selling in the Houston stores.
The last concern is an ingredient, “natural flavor.” What is natural flavor, how does one get a natural flavor? If it comes from a fruit or vegetable then list that fruit or vegetable unless the flavor was created from the real food. Natural flavor has to be altered in order to become a natural flavor. I hope you can explain what this ingredient is because it worries me as to what is going in my body when I noticed that this is begin added to foods. If it is a natural ingredient then please list the food not just say “natural flavor.”
Thank you,


Anthony Randazzo February 6, 2017 at 6:33 pm

I wish to express my dissatisfaction with the inability of the checkout cash registers to know the quantity required for customers to receive the “case” discount price for a particular item.
I am referring in particular to the Rice Dream Sprouted Rice Milk. I have been overcharged on a few occasions in the past, necessitating me taking a photo of the shelf label with my iPhone and showing it at the register. Sometimes cashiers know that this item requires 6
containers for a “case” and not 12. Even though I have brought this to the attention of the store manager at the Davie, Florida store in the past, every time I make the 6-container purchase I have to check the receipt. A few days ago, I was told TWICE by the cashier and her assistant that I had to buy 12 to get the case price. Exasperated, I asked for the manager and he said he was sorry and that he would give me the 10% discount. Give me the discount? That’s the price it should be. To make matters worse, I was on the express line….express to delay, it should be. If most stores have computers that can compute the fact that the item, when purchased in quantity, should be automatically discounted…why can’t Whole Foods program their cash registers accordingly. In a age of computers, why are we going back to retro? Very sad…..I spend a fortune in your stores and you should be able to attend to this…..How many others are paying more than they should?


New Yorker January 28, 2017 at 10:33 am

For months, I was followed around and hovered over by loss prevention at the Whole Foods in Tribeca. I am Black. Go figure.

This is how Whole Food values its customers.


Jeanne January 24, 2017 at 3:45 pm

Having a problem at the Torrance, California store (Crenshaw/PCH). They have brewed coffee that you can purchase, however the last few months the coffee is always cold. Can the large coffee pots be updated or plugged in? I have complained to the cashiers and customer service at the store to no avail. Thank you for your help.


Ronni Jacobs January 20, 2017 at 9:02 pm

i am a VERY request WF’s shopper since the stores opened in Phila and suburbs. I am a Breast cancer survivor of 9 yrs and make a concerted effort never to eat “SOY”. As you know women diagnosed with hormone related Breast Cancer must not eat soy. Having said that, you seem to be adding more and more soy to your products; which I is extremely frustrating. Soy is not good for anyone !!!!!!! It seems to me that if you pride yourselves on a healthy alternative to mainstream foods you are not doing such a great job. I find other ingredients in your foods that are not good for anyone. It seems very hypocritical to me. I find your food has taken a down-turn. I am now shopping elsewhere which I never did before. I’d like an answer .


Julie Galen November 23, 2016 at 12:33 am

I am so upset I just picked up my “fresh” organic turkey from the Cherry Hill , NJ store that is 1/2 frozen solid. This was supposed to be fresh not frozen. In addition I have video of me showing how frozen it is and plucking large amounts of quills and feathers; if I wanted to manually pluck the turkey I would have gone to our local farmer.
I am supposed to have my family for thanksgiving and have serious doubts this 16 pound bird will be defrosted.


linda hawkins June 12, 2017 at 7:27 pm

Very distressed that local (if not all) Whole Foods stores carry Driscoll Berries and very little choice from any other grower. It takes a short search to find that Driscoll mistreats its workers. Therefore I am shopping for fruit elsewhere.
Linda H
Berkeley CA


JS July 13, 2016 at 5:22 pm

July 7, 2016
YESTERDAY: The Senate voted 65 to 32 against the American public’s Right to Know what’s in their food. This is a deep betrayal of America’s mothers, our public trust and the growing food movement.

Democracy seems simple when they teach us about it in civics class in grade school or even high school. The people of America are supposed to have been born with certain “unalienable rights” are laid down in our Constitution by brave men and women who fought against the abuses of colonial power, a corrupt Parliament and a King who ruled with monopolistic power.

As they say: “Those who do not remember the past are condemned to repeat it.” It appears that in Congress, our elected officials are now so corrupt that they believe that can deny us our rights for a simple pile of campaign contributions and they think there’s nothing we WILL do about it.

As far I can remember, our nation’s Declaration of Independence says clearly:

“We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the pursuit of Happiness.–That to secure these rights, Governments are instituted among Men (and Women), deriving their just powers from the consent of the governed.”

Nowhere does it say that our individual rights, our personal liberties shall be surrendered by corrupt politicians who craft backroom deals with corporate lobbyists to sanction unfettered profits. This is a bitter pill to swallow in a representative democracy, where 9 out of 10 Americans support Mandatory GMO labeling, not worthless QR Codes that only further hide GMOs at the grocery store!

America was born in liberty, our rights were not won easily and We will not take yesterday’s Senate vote in Silence!

With each generation our liberty must be reborn and our rights must be protected.

Last night 65 Senators just voted to kill Vermont’s historic GMO labeling bill and – and TONIGHT THEY COULD ARE EXPECTED TO DO IT AGAIN

Now, because of this procedural cloture vote yesterday, which passed by a margin of 65 to 32, there will be less than 30 hours of possible debate on the Senate floor, while Senate leaders Debbie Stabenow (D-MI) and Pat Roberts (R-KS) are scrambling to round up the votes today so they can pass this corrupt bargain tonight, before they go on vacation once again tomorrow.

That’s right, while we’re fighting for our basic democratic rights to know if our food has been genetically engineered in a laboratory, your Senators are siding with Monsanto and desperate to rush of for another vacation!

It’s time to remind these Senators WHO THEY actually work FOR – America or MONSANTO?

1. CLICK HERE to Send a letter to your Senators to let them know that Monsanto and a tiny cabal of corrupt corporate organic companies like Whole Foods, Stonyfield, Smucker’s and White Wave don’t represent us! EVERY VOICE COUNTS!

2. TAKE 30 Seconds to call your Senators and let them KNOW, you support MANDATORY GMO Labeling!

Your calls will make a difference!

It is CRITICAL that all of us make calls NOW to our senators urging them to VOTE AGAINST the Monsanto-Stabenow / Roberts corrupt bargain (S. 764) and DEFEND VERMONT’s HISTORIC GMO LABELING LAW.

Here is what Your Senators need to hear from us:
•They MUST OPPOSE the Monsanto-Stabenow / Roberts corrupt bargain (S. 764) or any proposal that would preempt States’ Rights and Maine, Connecticut and Vermont’s landmark GMO Labeling bills.
•They MUST SUPPORT mandatory on-package labeling that says: “produced with genetic engineering” to institute strong mandatory GMO Labeling nationwide.

Please SHARE this Important message to your Senators far and wide with friends and family today!

Republicans and Democrats Climb into Bed to Protect Monsanto and Big Food!

Remember, Republicans control the Senate, but it takes TWO Corrupt Parties to Craft A Backroom Deal Like the Stabenow-Roberts bill supported by the Monsanto-Whole Foods QR Code Cartel!

The current legislation from Senators Debbie Stabenow and Pat Roberts is so corrupt and poorly written that last week the FDA issued a statement on the bill confirming that the definition of “bioengineered” is so broad that it won’t cover any GMOs currently on the market. You know, the ones sold by Monsanto that are genetically engineered to be resistant to Roundup.

That’s right, America’s Senators would rather offer a corporate bailout to Monsanto, the company whose bestselling weedkiller contains glyphosate, which the world’s leading cancer experts at the World Health Organization linked to cancer in humans and lab animals!


maggie July 10, 2016 at 2:49 pm

The WF store in Wellesley recently installed a donut stand at the entrance to the store. The stand is indoors, in the entryway and has succeeded in making the entrance to the store smell of (rancid) grease. I can only imagine there is also a fine film of grease on anything else in the entryway, where produce is often displayed, as there is no distinct ventilation for the fryer. Donuts are not whole foods. They are junk. The smell of grease does not connote cleanliness, health or goodness. I have written to the store management and been sent a rather rude response about there being many healthy products inside the store. Perhaps they missed the point of my letter. Would it be possible, if you must sell junk food, to move it to a place where it does not offend those of us who came for food of the real sort. Thank you.


Kayt January 13, 2017 at 9:57 am

I am so glad I quit this job. It isn’t the company…It is people like you who make working in retail a living nightmare.
Get a life.
Walk past it.
You do not have the right to dictate what goes on in a public place!
Have a nice day.


Henry Misserville July 9, 2016 at 8:57 am

The news about GMO’s is that Whole Foods has teamed up with Monsanto to defeat the current Vermont labeling law and others in the pipeline. The new barcode labeling would be difficult for consumers to understand and would have many exceptions.

This is very disturbing and will cause me to rally my friends and others to boycott Whole Foods. I know Mackey has a checkered past and wonder if he’s behind the movement to end the GMO labeling law in place.


Earl July 1, 2016 at 12:13 pm

CEO: John P. Mackey & Walter Robb
CFO: Glenda Jane Flanagan
COO: A. C. Gallo YOU ALL MUST RESIGN WITHOUT PENSIONS AND BONUSES! Disgusting bunch of hillery like liars!


Vera sozzi June 23, 2016 at 4:32 pm

We have in FLORIDA one store in Boca Raton one in Wellington. Boynton Beach has a store closing on Congress Sports Authority with big parking lot. This is a good location for another Whole Foods. Maybe you can scout this potential.


Judy Simoni June 6, 2016 at 10:47 am

Dear Whole Foods: if there is any possibility to check out a site in my neighborhood the closest wf is cherry creek or Westminster so we are very limited in purchasing whole foods products for our families. A former Safeway store has been closed leaving a prime commercial site available on the corner of 120th and Colo. Blvd. Northglenn /Thornton Colorado a whole foods would be a welcome site here growth is amazing here . There is a lot of parking space which always seems to be a problem at your stores .So thank you for looking into this possibility . Judy Simoni


Steven LeVine May 5, 2016 at 9:06 am

Code of Ethics – Whole Foods Integrity


It is extremely the very lowest level to have intruders enter your stores and taint the popular Buffet food areas.

The stores are very populated with real customers, and each customer has to be vigilant to report any breach that is noticed in the food areas, restrooms or store by customers or employees,

Recently, we were in the store to purchase an item that had been taken off the floor.

Asking an employee for the item, it was brought from the rear. Only to find tge look and feel of the box soggy, it later was found that the refrigeration case failed. These products shouldn’t have been offered, even if it was requested. It was returned without any questions.

The Food Buffet area now becomes a concern, how can a patron feel certain that the selection is protected for true integrity during tge entire day.

The area during this uncertain period, would benefit by having a trained employee Service Advisor to supervise the area continuous. This person would not only bring Integrity, Accountabilty and communicate with management and replenishment.

Ultimately, WF like all retail store need to post Code of Ethics and especially in tge seating areas. It is truely apparent that many seats are taken by non purchasing parties. Many times eating and even beyond, untimely creating limited seating for purchasing patrons.

Thank you


Samar M October 16, 2018 at 7:44 pm

I go me and my family to WF for the past 3 years
At first it was clean and they have good food
But since January WF changed a lot
The store is dirty the food it’s not the same
Even the deli meet it’s not right
The meat gets bad 2 days after u buy it
It’s all wrong
The workers there not dressed nice or covering there hair
There hair is down and most of the guys dressd it’s like homeless!!!!!!!
I don’t know what’s going on
There salad bar it looked nasty
And bad stuff some of the peas looked rotten
Looked disgusting
I know employees got fired for no reason
By the supervisor being racist
The corporate has to open their eyes
Or put cameras in the store and kitchen so they can see the truth


fidelino April 6, 2016 at 7:20 am

i d like to know how can i open a branch in angola africa luanda.and also i have a new drink organic that id like to be sold by you guys


john March 2, 2016 at 10:54 am

The way the bakery manager talked to her employees infront of me and other customers was very out of line. I WAS a customer of the Dublin, OH store until I seen this lady talk to her staff in a manner that made me walk out. I am not sure why they put up with someone talking to them in such disrespectful way. These where grown women that where being scolded heavily for something minor. If I was the store manager I would into finding someone that has leadership qualities and can properly manage and respect staff members. I will not be shopping Whole foods again due to one very inappropriate visit.


Teresa D. Pfister February 28, 2016 at 8:36 pm

I have just read these comments as I am preparing to apply at Whole Foods coming to Bellingham, Wa. in a few months. And while I truly understand all of your situations, having done my research on this company I can only say that I would still be very proud represent this company. I recently left a VERY well known box store in which I did not do my research… I went into that company like a kid in a candy store. I can only say that I was a bit naive as to how things operate at a Lg. box store level. Within less than two years of this store opening, there were only 3 of the 45 plus cashiers left, and 83 out of the original 184 employees left. I have spent over 7 months taking my time looking for the right fit for me. My husband and I have Adult Family Homes for Disabled Adults and so I am primarily wanting a job with benefits that I can feel proud to represent. Whole Foods Co-CEO Walter Robb seems to value the importance of his team members. The Grocery retail business is a tough market. I can only say for myself that no matter what store I may frequent locally.. there is a good chance that I am going to have a less desirable experience here and there. However, It is also likely that In the same calendar year I am going to have at least 100 really good experiences. Human nature tends to remember the not so pleasant ones. It is certainly fair to let a store know your concerns so that they may address the problem, but if overall, Whole foods has been a good partnership and provider to you, let’s show some loyalty. I have friends that work in other Big box stores and I can tell you, there is something to be said about a company that takes care of us “smaller People!!!”. As a consumer, I have always let my feet vote for the store that gets my money. Right up there with Quality Products and Customer Service is there work culture. How they treat and value there staff. Whole Foods Team Members have chosen them as one of FORTUNE magazine’s “100 Best Companies to Work For” every year since the list began in 1998. That says volume to me coming from the hurt that I still feel from my last experience. I am not a disgruntled employee. I am an employer myself. I just didn’t have a clue of how dispensable we all were. I want to work for an employer who values there customer, there employee and there planet… In my second time around at this corporate stuff, I am much less naive, and far more educated. My educated bet is with Whole Foods!!)


angel love March 9, 2016 at 7:03 pm

you are right. i hav gone to wf since it opened through their list of names. lol
the employees are very happy there, and they do not get tossed. they get trained and move up as a rule. i have many friends in wf and watch each of them move up. they have good benes. and stock options. true the new owners, the bankers, are not quite as we and earth minded as they are corp and $$ minded. and true the prices go up regularly like as in some almost monthly. and quality has suffered a bit. but compared to publix, ( pubix i like to call it), and winn pixie, wf beat them by miles and forget walmart and target. i think they have normal issues but they are mostly doing the best for their customers, employees and the world that they can. work for them. you also get 20% discount on your groceries. good for the family.


Kevin February 2, 2016 at 2:40 pm

Ive been a short time customer (4 years) but found the customer service to be 2nd to none and made me think to run my bussiness the same, but recently i havent been so impressed, my wife i did our weekely shopping at your La Jolla store and found the store to be very dirty so bad that ive seen gas station restrooms cleaner also got charged for one item twice simple mistake but this has happened way to oftened, we would loved to be loyal customers but if this continues will be leaving not to return!


Fran Powers January 27, 2016 at 8:41 pm

If Whole Foods goes through with their plan to pave wetlands for a parking lot in their new proposed facility in Sarasota, FL, I will never set foot in another Whole Foods store. What are you thinking????


angel love March 9, 2016 at 7:13 pm

that is where you know and remember that the bankers (investors) and big business took over. so so sad. me tool and lucky’s is a colorado organic store coming in a few months one block from wf! nice
colorado has become a new mecca for eco smartness. i have lost some respect for wf since the investors too over. it is all business not about customer health and satisfaction and eco smartness. i feel you.
i have a certified natrurescape as a year, small but very well made yard for all the little creatures to come and be safe and happy. that is what wf should stand for. providing for the creatures who like the intians we took their land. shame on whole foods for that plan!!!
in my yard a cute black cat withyellow eyes came when young and the owner had a sign up in the park but it came down so fast my neighbors and i do not know who it was. but this cutie was in my poincianna tree when just a little one and could not get up high. now she had 6 kitties under my a/c unit and right under my house. so of course, even though i do not especiallly love cats and am allergic to them, but i cannot and will not allow her not to nurse her little babies, i will not chase them out, they are ferrel now so i had worked to get them to allow me to come by the a/c to work on that side of the house, and to feed them. mama sits with her head and now half her body in and half out from under th house. she watches, as i work i talk to them, and they are now getting used to me, so they can eat and get on their own and move out. i hope mommy does go to a new place for next litter. but you see, when an entity signs up for ecog smart and fave the creatures, it means that is what you do. and wf lost some of that along the way. investors are the bane of existance. imminent domain even in the animal world huh? oh well, i do my part do yours. and good for you.


Ed Lowrance January 25, 2016 at 3:56 pm

Just a comment concerning your Chattanooga, Tn store. I have lived in Memphis and Nashville, Tn and been a customer at your store in both of these locations, never a problem with food or service at either of these locations. Upon relocation to the Chattanooga area my Whole Foods experience was completely different. The quality and taste of the buffet items is not comparable to your other stores, trays, even during lunch and dinner hours are not refilled on a timely basis. Recent Sunday buffet was so poor I ended up trashing several food items. That will be my last stop at the buffet isle! As a loyal Whole Foods customer for the past 20 years, I’m hoping improvements can be made at this store. In the meantime, I won’t be shopping the buffet. Thank you


Natalya Radmer January 25, 2016 at 2:30 am

• I being living in Evanston for 8 years, and shopping in Whole Foods on weekly basic. More then 50% of my grocery I used to buy in Whole Foods: fruits, veggies, pasta, juices, breads, teas, deserts, cheeses, butter, meats for sandwiches, yogurts, some cereals, all baking goods related products, and most importantly all vitamins supply for my family. Last time I went for vitamins, I spent more than $70 to buy just few containers with different specific ingredients. Last time I traveled home in Europe, I took 8 bottles of vitamins from Whole Foods. All this ended in one day, now I have to shop for Vitamins on line through other sources, and pick my groceries from Tread Joe’s, and Food Markets stores. I bought bottle of vitamins from the children section in this Whole Foods where I usually shop, it was some new brand, not on sale, so I decided to try. We opened container, pills were very large, and no matter how hard my daughter tried, she couldn’t swallow one, I told her it’s probably for chewing, not for swallow, so she start to chew. Shortly, right away she started vomiting it out, saying its test horrible. I didn’t believe her right away, and tried one myself, test was very terrible, it was clearly not for chewing, and especially not for children. Few days later when I had a day of, I went to store trying to return it, in exchange on other bottle of vitamins, perhaps same cast or less. I got rejected by stuff, they said since I didn’t brought receipt, they can’t do anything for me, I explained the situation, and told them that, I don’t need refund, I just need some other bottle of vitamins, that I know works for us, even Gummy Bears if I have too. Neither Elena, or Rene, that’s was their names, wanted to hear anything, they didn’t show any care or sympathy for my situation, I left vitamins on customer service desk and left, when I was walking out I turned around, and saw that, what it seems like they processing return, because they were holding my bottle, and punching something on register. I was very astonished after such treatment, and promised myself never shop in Whole Foods again.


angel love March 9, 2016 at 7:17 pm

well big business has taken over the once truly great store. sad sad sad and my health depends on my eating organic. so luckys open across the street in a few months. a fmalyl owned organic store. hurray. finally another choice. wf goes up in price almost by the month. sickening.


Paula M January 2, 2016 at 1:17 pm

Terrible customer service at Sugarhouse location. Apparently the store has flagged my bank card for “possible fraud” even though I shop there every week. I was completely embarrassed when they declined my card and refused to take a check. I left my groceries to get cash from the ATM , was told they would hold them, and they had put everything back. The manager was rude and arrogant. I will be taking this up with Corporate. They have messed with the wrong customer.


angel love March 9, 2016 at 7:20 pm

good for you. i have had many bad experiences at wf myself over time. and i just want a no stress food shipping time. after all that is the energy and life force and with negativity it is not as good. for us.
try luckys if you have one near you.
i feel for you. at least i may have a choice in a few months.


Mindy December 30, 2015 at 9:14 pm

Wow. I had a very bad experience at the Whole Foods at 14615 W 119th St, Olathe, KS 66062 today. I’ve never had eggnog. My husband is very particular about his eggnog. I asked if they would sample some some out for me. The manager told me she would open it for me to taste instead. She opened it and gave me a giant glass of it. I wasn’t that impressed. I asked if I could take the rest to my husband. She was very rude and told me to “Send him in. We’ll let him taste it too”. Really? Is this a new rule that Whole Foods doesn’t sample items out anymore? What was she going to do with the rest of it? Drink it herself? My husband was a 45 minutes away working and he doesn’t have many days off. Perhaps I wasn’t dressed well enough for that area of the city. It was interesting that I went to the other Whole Foods who were more than glad to sample it out to me. I won’t be going back to the first location.


angel love March 9, 2016 at 7:21 pm

some of the stores are bad.


Luis O December 27, 2015 at 8:05 pm

Excellent Customer services in Coral Sprints FL. I purchased a e gift card for my parents who live near your store. When my parents attempted to use the card, they were told the card was invalid. They were embarrassed by the situation. Since I live in Colorado and they live in Florida, I thought I would contact the store to find out what the situation was. I asked for a manager and got Heather Tomany. Heather was very helpful and did what she needed to do to make this better. My parents visited the store again today and they were very well taken care of. I just wanted to thank Heather for going above what we expected to make this right. My parents are very pleased with the service they got thanks to Heather!


susan pratt November 12, 2015 at 7:13 pm

I understand that you support the ongoing inhumane round-ups by the BLM of over a thousand wild horses in Oregon to make room for your own cattle. Not only do these horses suffer injuries in these round-up but the BLM have admitted that those horses were inhumanely shipped and killed at slaughter plants out of the country. I find it very difficult to support a company that would contribute to the suffering of thousands of innocent lives.


DeAna October 30, 2015 at 4:55 pm

Today, before noon my grand daughter and I were shopping in the Whole Foods on Via Del La Via in Del Mar. I have shopped numerous times there since it has opened. My grand daughter and I wanted to get some gelato. When we got to the counter and did not see Gelato, I asked the girl behind the counter if there was gelato. She had an attitude right from the start and then began to tell me that the gelato did not sell well and that they were now selling the mochii. First, don’t insult me by telling me a story…the gelato is the best and I have come in to the store with multiple orders for gelato, and at many times there were flavors that had been sold out. Then I proceeded to order a mochii for my three year old and asked if she could put it in a cup. With no response she did so. I asked her for a second one for myself and she ended up putting it in the same cup. I asked if she would put it into a second cup and she rolled her eyes and let out a disgusted reaction. As Iwas paying her, I asked her if Whole Foods decided to try something else beside the gelato? She said yeah they had. I then responded that she should be honest about the information that she gives the customer. Then she responded, with a real smart alleck attitude …Well! You just can’t please everybody!! I then responded that I just don’t appreciate her feeding me Bull XXXXX and not to insult my intelligence by telling me a story. She then responded that bad language was not tolerated. Her friend in the booth with her ran out to tell someone what I had said. Well, here is to say that I don’t tolerate being disrespected as an adult and that someone needs to give this girl an attitude adjustment. By the way..my three year old grand daughter would not eat the Mochii I had purchased. I did not care for it as well. You would do better to sell the gelato and not the mochii by a teenager that has an attitude. My experience in your store today was unlike any that I have had from anyone shopping in your stores. This is an experience I will not soon forget and will decide to go else where next time.


Bruce Whitten October 22, 2015 at 8:29 pm

This is regarding the Plays Vista store. Have repeatedly ( at least 6 times) asked and spoken to several different people about the Core bar. Specifically the oatmeal walnuts and banana meal.. Not the whey.. But the Core meal. Unlike the Venice store or West LA or Fairfax who keep them stocked ..they simply won’t order enough to keep them stocked.. they order the flavors that don’t sell and they just sit on the shelves.. How difficult can this be? Obviously very. What’s up with the management there?


Sharon Knettell October 19, 2015 at 6:44 pm


Stop mcarrying pinenuts. I just saw this article.

By thr by- you are not a very responsive company vis-a-vis the customer. I have stopped buying many things from you and get them elsewhere like Petguard cat food AND NON GLUTEN FREE BAGELS THAT ARE ORGANIC!! AND NOT HUGE!!!


Karen Brewin September 28, 2015 at 7:32 pm

Your web site does not make it easy to send an email to a particular store. Am computer savvy; find the interface NOT user friendly. So, am leaving a comment here. My husband shopped at the Swampscott, MA store 2 weeks ago and picked up a bottle of “Annie’s” organic thousand island salad dressing. After opening we noticed a “sell by” date of April 2014- a year an a half ago! So much for quality control.


Janice September 19, 2015 at 6:22 pm

Yeah Whole Foods, what do you have to say for yourselves ?
I agree with Curtine.
I don’t need your products THAT much. I can find other sources.


Janice September 17, 2015 at 5:32 pm

This is the email I received today from PETA….

A PETA exposé reveals the factory farmlike conditions—and suffering—at a so-called “happy meat” pork supplier to Whole Foods, despite its rating as a “Step 2” farm under its “5-Step™” animal welfare rating system. We found pigs confined to crowded sheds with concrete floors at all times except when being weighed or transported. They could see and smell but never set foot on the lush green grass that surrounds the barns. Although Whole Foods claims that pigs on Step 2 farms will live “enriched lives” and are “free-roaming” with “no crowding,” we found the opposite—and worse.

Pigs on this farm with illnesses and injuries—including neurological ailments and bleeding rectal prolapses—went without adequate veterinary care for days or even weeks. Countless pigs who had been given antibiotics were loaded into trucks bound for a slaughterhouse that supplies Whole Foods, which boasts, “Our Meat: No Antibiotics, Ever.”

For environmental enrichment, the pigs were given metal chains and rubber hoses, despite “extensive research,” as the standards state, showing that these are “not considered acceptable enrichment.” And as you can see in the video footage, more than 20 pigs were tightly packed into a metal trailer on a hot day more than 24 hours before they were hauled to slaughter for Whole Foods—just because the manager didn’t want to wait another day to pull straw out of a pen.

SO Whole Foods, what do you have to say for yourselves !!!


elisabeth belletti January 27, 2016 at 4:57 pm

I am on board with this comment.
You have come a long way since 1978. I suppose you have achieved so much wealth that you couldn’t care less about the animals that are suffering and die a horrible death. How you can LIE and MISLEAD customers is beyond my comprehension. I saw the despicable video and it made me feeling sick and nauseated. No animal should be tortured at any time. I find this so disgusting. How is it possible for any meat to be ‘Happy’ at any time????? GET IN TOUCH WITH YOUR INNER CONSCIENCE! IF YOU HAVE ONE!



Curtine Metcalf September 17, 2015 at 4:41 pm


I recently received photos and information on an undercover investigation on the part of PETA about TRACEABLE meat/pork products that Whole Foods sells. The investigation was extremely disgusting – and the photos of the animal treatment and condition are heartbreaking to say the least…I have included the text from that investigation below. Please provide me with your TRACEABLE (as you advertise everywhere) pork & meat suppliers so I can do my own checking…if this is the case, Whole Foods has COMPLETELY DUPPED ITS CUSTOMERS INTO THINKING that you actually do care about the standards, health and quality of the animals used for your meats. This is so disgusting that it will cause me to cease to purchase items from WFM. Again, I would appreciate a response! Thank you.

Dear Curtine,

A PETA exposé reveals the factory farmlike conditions—and suffering—at a so-called “happy meat” pork supplier to Whole Foods, despite its rating as a “Step 2” farm under its “5-Step™” animal welfare rating system. We found pigs confined to crowded sheds with concrete floors at all times except when being weighed or transported. They could see and smell but never set foot on the lush green grass that surrounds the barns. Although Whole Foods claims that pigs on Step 2 farms will live “enriched lives” and are “free-roaming” with “no crowding,” we found the opposite—and worse.

Pigs on this farm with illnesses and injuries—including neurological ailments and bleeding rectal prolapses—went without adequate veterinary care for days or even weeks. Countless pigs who had been given antibiotics were loaded into trucks bound for a slaughterhouse that supplies Whole Foods, which boasts, “Our Meat: No Antibiotics, Ever.”

For environmental enrichment, the pigs were given metal chains and rubber hoses, despite “extensive research,” as the standards state, showing that these are “not considered acceptable enrichment.” And as you can see in the video footage, more than 20 pigs were tightly packed into a metal trailer on a hot day more than 24 hours before they were hauled to slaughter for Whole Foods—just because the manager didn’t want to wait another day to pull straw out of a pen.


Leroy Williams September 6, 2015 at 3:12 pm

Mr. John P. Mackey, I recently heard of a black man being beaten near death at your Oakland store. One of your security guards took it upon himself to disrespect and violate a customers ( black man) civil rights and safety. Perhaps this is what Whole Foods supports as a culture.

How would John P. Mackey CEO feel if a private security guard pulled is wife or mother to the ground and beat the living daylight out of her or one of his children. Probably because the guard thought they were trying to use US Food stamps to purchase groceries.

Whole Foods appears to support racist white supremacy mentality based on the face book video I just received.

I’m done with Whole foods and plan a worldwide boycott of the company and its products because we see them as a THREAT TO HUMANITY. I pray to god that god punishes your organization for the abuses both real and implied you place on humanity
in the name of private enterprise.

John P. Mackey you nor your management will escape or sweep under the rug any of your arbitrary abuses.


Richard Eaton September 3, 2015 at 10:07 pm

I have enjoyed your products for many years. Lately you have been in the news for some negative issues. Here is another one that may get you in the news again. In the Valencia, CA area your store sells Topanga Honey (Bennett’s Bee Farm) as local honey your customers depend on this for medical issues. However, The only large 3 lb container of this honey is not local (Clover) and another. I have informed your management twice about this and it is still being sold as local honey. This is very misleading and wrong. Bennitt’s bee farm is only a few miles away and you order the local from them in smaller containers. Why can’t you order in the larger size. It is very misleading and an easy fix. You charge Premium prices for a bad product. Either remove it from the Local shelve or order the proper one and display it.The number for Bennett’s Bee Farm (805-521-1375). Please take action on this one way or another. iT’s called truth in advertising.
Thank You,



Ana Juric August 20, 2015 at 11:01 am

Dear Whole Foods,

I’m writing to you regarding the recent controversy over price hikes in your stores. I recently purchased a product at your store that I believe was unfairly marked up 36 percent. As per your company policy, I would like to receive the marked-up item for free.

The situation is as follows: On 5/30/2015 I purchased the “derma e Deep Wrinkle Peptide Moisturizer SPF 30” for $35.98. Then, on 8/17/2015 I purchased the same exact product for $44.99.

I have kept the boxes and tubes of both products and they are the same exact item with the same exact LOT # and Expiration dates. LOT# = 141051. Expiration date = 10/2017.

The two items were purchased in different stores, just a few miles apart in Houston, TX. The item purchased on 5/30/2015 was purchased at store 305. The item purchased on 8/17/2015 was purchased at store 434. I have retained both receipts and would be happy to provide you with them.

I have been a long-time and frequent customer of Whole Foods. With my patronage, I have financially supported Whole Foods generously for decades. Even when the controversy over price hikes erupted I remained a loyal customer. I assumed that such stories were an anomaly. This experience, however, has left me extremely disappointed. Such a price hike is unconscionable. It was also by pure accident that I discovered that I was overcharged in this case and I am dismayed to think of all of the other times I may have been overcharged without knowing it. A 36 percent price hike is extreme and has led me to question whether Whole Foods is deserving of my continued patronage and loyalty.

For this reason, I am strongly and with great conviction requesting that I be given the product I purchased on 8/17/2015 for free, as per your company policy for items that were unreasonably marked up. I want to keep the product and receive a refund of my purchase price. Otherwise, I will return the item to the store for a full refund since I can purchase it at a fair and reasonable price elsewhere.

I am writing this message because I have been a long-time, loyal customer of Whole Foods and am disturbed that such an egregious price hike would occur.

I look forward to your reply.

Anna Juric


Patricia Farrington August 10, 2015 at 5:09 pm

I have to say as a customer of whole foods I am satisfied. As a relative of an employee of whole foods I am more than disappointed. Perhaps the CEO should go undercover and pay attention to the underhanded goings on. Your team leaders are a joke. You write up employees every five seconds for the most ridiculous reasons. For the perfection you desire your employees should be paid 25.00 hr.

CT may be an at will state but giving yrs to your job and perfecting your bakery skills out of college should count for something. Being accused of random acts and being fired is ridiculous.

My niece was proud of her accomplishments. She has worked with me at my winery and event center since she was 8 yrs old. She has baked for over 500 people during our events and festivals.

I could write a book about your Riverside CT store. Your employees do not respect your management. I don’t blame them. Perhaps you could pay as much attention to your employees as you do your organic foods.

Patricia Farrington
Honora Winery & Vineyard, Inc.


Kimberly spear August 9, 2015 at 6:30 pm

Hello I’m an everyday shopper. I love your store and your food. Not only do I feel the quality is great but it has improved my health having a rare auto immune disease called mixed connective tissue disease I use diet and vitamins to manage. But recently I became alarmed learning that the water I buy from whole foods Crystal geyser has an F rating by the water authority with arsenic traces. Nestle brand holding a B rating is what I have switched to and I’m hoping you will carry it soon!


Steve July 22, 2015 at 3:03 pm

I want to tell you about my experience last week at Whole Foods in Pompano Beach, FL on N Federal Highway. I usually shop at Publix but thought it would be nice to vary my routine and try this store. It was very pleasant inside and I got a few items. I failed to review my receipt before leaving which I should have done in light of the overcharge publicity of late. I glanced at it when I got home and I was overcharged on some coffee which was supposed to be on sale. Called the store and asked if it could be backed out on my credit card since it was just $3 and I didn’t want to drive back. That was not possible according to the contact person who asked if I wanted to speak to a manager. I talked to a manager who did go check to make sure the error was theirs, and when she verified it was, offered to send me a gift card for the three dollars and another $5 for my inconvenience. I told her okay and she said she would put it in the mail “tomorrow”. That was on July 15. Today is 7/22 and I still have not received anything. To make matters worse, the half-and-half I bought there on this trip curdled when added to our coffee the next morning even though the expiration date on it was 8/22. Not going back to your store. I shop at Publix two times a week and I have never had something like this occur there.


George Bambrick June 27, 2015 at 7:25 am

Just an update about this, I received an email from the manager about something
like it was a case of mistaken identity and a half hearted apology, Is this all I get maybe you should value your customers a bit more, This is an outrage that I was treated like this, But to not even receive 
compensation for what I was made to feel, Well I guess you have lost my custom, I would like to hear what your reply will be, Regards, Mr. George Bambrick.

Sent from Yahoo Mail on Android
From:”george bambrick”
Date:Sun, 14 Jun, 2015 at 7:12 PM
Subject:Re: Store Complaint in UK Kensington Store.

Hi I sent you in a customer complaint, I do expect a reply to this please, Kind regards, Mr. George Bambrick.

Sent from Yahoo Mail on Android

From:”george bambrick”
Date:Wed, 10 Jun, 2015 at 8:59 PM
Subject:Store Complaint in UK Kensington Store.

Dear Sir/Madam, How are you? Could you please pass this to Customer service please, I want to tell you about my experience at your Kensington Store, As you are a company who has good ethics but sadly this does not show in your customer service, I entered your store in Kensington High Street on the 9th of June about 5:30pm to 6:00pm London, I am a regular shopper, As I was about to decide what I was going to buy, The secruity guard approached me and asked me had I been banned from this store or Piccadilly, How does he have the right to come right into my space and suspect me of something without proof, This is totally wrong and very upsetting to my person, I have never stolen from any Wholefoods stores in my life, My love for your store has turned ugly, Thanks to this indiviual and the manager who basically looked like he was not really believing me, I knew he was the security guard as I had put a complaint in about him a couple of weeks before as he had blantly followed me around the store which made me feel really uncomfortable, I then made my way to customer service and was directed to till 23 where I asked to speak to the manager about the treatment I received, To be quiet honest I have not been left satisfied as the manger said he would look into it and it could be a case of mistaken identity, Ok but that is not good enough, How can someone on two occasions make a customer of yours feel like this?? I mean I want to bring this too your attention before I consider what I want to do about this, Once was enough but twice I will not accept this, For the manger to not even take my details to let me know the outcome is really not professional in my eyes, I sent an email to the Kensington store last night but I have had no response, I then said to the manager I would not shop here again, He seemed not to really care either way, I do expect this to be looked into a for an explanation on why I have faced these distressing situations when all I am doing is shopping for my health and wellbeing? If I do not hear a response back then I will take the necessary action to get the answers I deserve, Thank you in advance,
I look forward too your reply, Kind regards, 

Mr. George Bambrick.


Jason Wolfe June 15, 2015 at 12:04 pm

Dear Mr. Mackey,

My wife and I have been frequent shoppers at your store in Dedham, MA. but no longer. For the third time in less than three months, food we’ve purchased has gone bad within 48 hours of us buying it. The first two times were fruit, watermelon specifically. This time, we bought whole wheat tortillas. This was last Friday. Today there is mold all over them. I have pictures which I’d be happy to send you but unfortunately, there is no ability to do this on this website or on that of the local store. To say I’m, disappointed would be an understatement. If it happens once, I can understand, but three times in such a short period, that’s unacceptable. We’ve enjoyed your products and the experience but to spend as much as we’ve spent, and to have this problem continuously reoccur, I’m going to take my business elsewhere. Just thought you’d want to know. And again, if you are interested in seeing the pictures, I’d be happy to send them.

Thank you for your time and for listening. I hope your staff will talk investigate this issues with the Dedham store so that other shoppers are not faced with the same problem.

Best regards,

Jason Wolfe
Sharon MA


Donna Gallegos June 2, 2015 at 11:46 am

Just wanted to let you know that one of your stores let go a damn good managergo today they set him up to fail after he lost three guys in one week and couldn’t keep up with so called production he always kept his numbers on just were they were suppose to be was named manager of the year several times he had been with the company 20 years but one of the mangers wanted him out I thought Whole Foods cared about there people but apparently not!!!!


eric reay May 20, 2015 at 11:41 am

Hi there,Called 10.30 am ,Amanda answered,Looking for Fermented Black Garlic,says I,I,ll transfer you to Grocery,wait 3 mins,cancel call.Call Amanda,sorry no one picked up I,ll transfer again,no answer.Call Amanda,Sorry I,ll try again.Got thru to assistant but it wasn,t his dept,he,ll transfer me,no one picked after 4mins,cancel call
Call Amanda,she again is sorry puts me on hold calls the Manager,Sorry “THEY ARE IN A MEETING.”

Thought I,ll call John Mackay ceo,Guess what this 330 store chain doesn,t have is an 1-800
or1-888 #so I didn,t call John
This phone call session finished @10 58am
Am I any further ahead,NO. Am I SORRY,YES
Please remove “Sorry “from your corporate vocabulary as it seems hollow and insincere after hearing it more than once.
I didn,t know what being serviced was until I overheard two farmers saying that the bull was servicing the cow!
Amanda is in your Mississauga she needs an ATTAGIRL with Patience that equals mine!
I also send Positive letters when I get above average service.


Cosmic Valet April 8, 2015 at 11:27 am

Your store in Clearwater, Florida is such a grand disappointment. I have waited in line for coffee for as long as 10 minutes with only one or two people in line in front of me. And this with three people working the area! I’m originally from Austin so this really blows my mind. Yesterday, I wanted to get a couple of things and my coffee on my lunch break. I was told I would have to wait in line twice, once for my coffee and again for the rest of my items. The majority of the cashiers never smile or even acknowledge you when you approach them. They look none to happy to be there. Seriously? This is what you call superior customer service? I think not. I’ve tried to reach the store manager Mike over a period of a couple of months. He is either, not in, on vacation or in a meeting. Wow! I want his job.


Joan March 28, 2015 at 1:55 pm

I have been a loyal customer for over 30 years. Recently, in the Bedford, MA store–the closest to my home and where I’ve shopped for the past 15 years–I noticed that the choice of brands for certain items, prepackaged greens and soy milk, are now limited to your WF brand. I have the quality, esp. in the greens, deficient. Most recently, I bought your spring mix, and twice now each has gone bad within a day of purchase. I used to buy Olivia’s, but you no longer carry that brand. I also used to buy Organic Valley and Earth Balance, both of which you no longer carry. I do buy many of your 365 brands and find them of high quality, but I object to your discontinuance of other competing brands.


M Lund March 26, 2015 at 9:11 am

Dear Mr. Mackey,
I feel a need to advise you of the poor management and oversight of your San Diego HillCrest employees. I have personally born witness to several incidents by an employee in your vitamin department named “Isabella” who conducts herself VERY unprofessionally to the point of being rude to customers.
This young girls pays more attention to her co-workers and does’nt feel a need to address customer questions or issues. When asked for assistance, she acts as if she is being bothered. This has happened on 2 separate occasions.
This woman has used inappropriate language around my 6 year old son involving breastfeeding-to which I had to have a lengthy conversation.
If this is the “NEW” Whole Foods policy to staff their stores with these types of employees, I will be shopping at Trader Joes, Sprouts or any other natural foods store in future.
I have addressed my grievance with the store directly, with no follow-up as of yet.

~An offended ex-supporter of WF


Lawrence Blackwell March 16, 2015 at 12:19 pm

John P. Mackey & Walter Robb


Lawrence Blackwell March 16, 2015 at 12:19 pm

I need to speak with John P. Mackey &/or Walter Robb (Office of the President).


Diane February 11, 2015 at 11:12 pm

Whole Foods in Oxnard terrible. I have experienced: Spoiled fruit, VERY burnt and tasteless soups, old and dried up hot foods. The hot foods are the worst. Not appealing or appetizing. What a disappointment. Whole Foods in Thousand Oaks so much better. Hope the one in Oxnard cleans up their act.


paul January 27, 2015 at 6:17 am

Ok these losers from dedham ma wholefoods ….I guess half of them can’t find real job all they do stab others with lies…please ass holes get a real job……how can review people you can’t even review your dumb ass…look at loser Dario …poor immigration came here from escapingexico thinking his XXXXX don’t stink…half of these Spanish people are so stupid.


Princess January 22, 2015 at 5:03 pm

Greetings!! How is Everyone’s?? HAPPY NEW YEAR!!
On Monday, January 19, 2015, I was at the Whole Foods in Clarendon. I had a wonderful time!! The food was excellent and the customer service was impeccable!!

Mr. Alvin, Mr. Trae, Mr. Chris, Mr. Aaron, and Mr. Kamul were all beyond extraordinary and made all of us customers smile with their exceptional business etiquette!!


Mary Roser January 21, 2015 at 7:19 pm

My late husband was a WW II Army officer. We shopped at Whole Foods in Chattanooga, Tn. Also we shopped at Earthfare and they even advertise they give servicemen and women AND veterans a discount. Whole Foods is always asking if you want to contribute to this and that, but never for the people who made it possible to have a successful chain, as you have with Whole Foods.

It was suggested tonight once again that I write to corporate office. We shall see how much good that does.


Mary Roser


Reza Seddighi January 19, 2015 at 3:50 pm

Dear Sir/Madam:

On December 13, 2014 I purchased half a cantaloupe wrapped in plastic wrap from Whole Food Market (Whole Food) located at 4771 Yonge Street, Toronto Ontario M2N 5M5 and been charged 13% HST for it. As basic grocery is zero rated I discussed with store manager with no success.

I called and wrote to Canada Revenue Agency (CRA), GST/HST Ruling Department in this regard and received a written confirmation that a half cantaloupe wrapped in plastic wrap is zero rated tax.

I submitted a copy of the ruling along with purchase doXXXXent to store manager Tom and requested a receipt for further follow up. Unfortunately he refused giving me a receipt.

Since I could not find any Canadian phone/fax number or mailing address to reach you, I am this complain for your further response to CRA ruling.

Looking forward to hearing from you.
Thank you,

Reza Seddighi
* Sheppard Ave. East
North York, Ontario M2N 0C8
Tel: (416) 512-****
Email: mr***@yahoo.com


Howard Davis,Jr. January 6, 2015 at 3:49 pm

To marketing department:

My name is Howard Davis, Jr. I won a Gold Medal in the 1976 Olympics (Boxing)
Some of my teammates were Sugar Ray leonard, Leon and Michael Spinks!
I’am a MMA promoter in the state of Florida, we are the largest MMA Promotional Company in the state of Florida!

Our televised events are shown on The CBS Sports Network, which has 60 Million subscribers! Our next event Feb. 6, 2015 will be held at the Magic City Casino in Miami, Florida. I would like to further discuss what we can do to market your product through our Televised Professional Mix Martial Arts ShowCases.

Thanking you in advance,

Howard Davis, Jr. 1976 Olympic Gold Medalist (Boxing) and
CEO, Fight Time Promotions


Jacqueline Kadish January 2, 2015 at 4:44 pm

Bought my daughter, a Providence resident a Whole Foods gift card. It was never delivered. Apparently someone else used it. She was told she was out of luck…. Really? Don’t you have ANY responsibility to deliver an item when purchased? If I bought a shirt a LL Bean’s and it never got delivered they would be responsible. She has met with rudeness and a lack of help all day today… Wish I had never done this or at least was given an option of an e card. This seems like a scam to me. I would be checking into this third party you contract with to handle this for you. Sure don’t run into this with Trader Joe’s or Wegman.


jessica williams December 30, 2014 at 3:06 pm

A guy by the name of Keron who works on 6th Ave and 24th St at Whole Foods in Manhattan is one of the worst guys representing your customer service as whole foods. He has been harassing me and a friend of mine for returns – even with a receipt for groceries that were spoiled. We should not be made to feel uncomfortable when we have to go out of our comfort zones and ways to return something that was bad. He is terrible and makes us never want to walk into that store again. . .


Eugene Arrindell December 9, 2014 at 12:29 pm

Dear Sir,Madam
I try to send my enquiry to your company but I am constant blocked to mail
It would be nice if my inquiry can reach the right person to view my inquiry.Thank you.
As exclusive supplier for Dein Saft Premium Bag in Box juices originated in Germany we are proud to introduce our Brand New Unique Super Healthy Organic Aronia Berry concentrate and non – concentrate juice.

Our Dein Saft Organic Aronia Berry juice can be delivered in contents of 3, 5, and 10 liters.

10 liters contents are excellent for Hotels and Restaurants and Catering Services.

On request we can offer private labeling to our clients, if wish or desire.

A pack of Dein Saft Aronia Berry concentrate 3 liter juice in Bag in Box packaging yields 15 liters, 5 liter packaging yields 25 liters and 10 liter packaging yields 50 liters when mix with water or with sparkling water.

We recommend a ratio of 1 parts Aronia Berry juice and 4 parts of water

Aronia Berry non concentrate (ready mix) can be delivered in 3, 5 and 10 liter Bag in Box contents.

Due to Bag in Box packaging and aseptic filling in a sterile bag, the 100% Aronia Berry Organic juice concentrate and non – concentrate has a long lasting shelf life of 12 months when closed.

When opened, it can last up to 3 months without spoiling!

Ex-Works BIB Dresden.Germany. 3L-100% Aronia Concentrate Juice US.D $ 56.98 / 5L-$ 76.90 and 10L – $ 136.40

As example: Liter Price for 3L/BIB = $ 56.98:15=$ 3.90

M.Q.O = 2 Euro Pallets/784 BIB cartons

Ex-Works BIB. Dresden.Germany. 3L-100% Aronia Juice US.D $ 21.50 / 5L – $32.48 and 10L- $ 62.58

As example: Liter Price for 3L/Box = $ 21.50:3=$7.16

M.Q.O = 6 Euro Pallets/2352 BIB cartons

S.R.P for 15 liters total of Aronia Berry concentrate juice the consumer pays only $ 6.57 per liter

S.R.P for 25 liters total of Aronia Berry concentrate juice the consumer pays only $ 5.33 per liter

S.R.P for 50 liters total of Aronia Berry concentrate juice the consumer pays only $ 4.69 per liter

S.R.P for 3 liter total of Aronia Ready Mix juice the consumer pays $ 12.03 per liter

S.R.P for 5 liter total of Aronia Ready Mix juice the consumer pays $ 11.38 per liter

S.R.P for 10 liter total of Aronia Ready Mix juice the consumer pays $ 10.75 per liter

Worldwide 100 % Organic Aronia Berry juice sells for an average price of $ 14.75 per liter.

If your company might be interested in our Aronia Bag in Box juice than please don’t hesitate to contact us.

In the meantime thanks for your attention and we look forward establishing a successful and long term business relationship with your company!

Best Regards

Eugene Arrindell

ceo of Mercury Inc .Wilmington, DE, USA.


Phone Number 302- 883****


Rev. Janet Aiken November 26, 2014 at 6:35 am

Dear Mr. Mackey,

Good evening to you and your staff. I do hope your Thanksgiving is blessed.
I am emailing you to inform you of a terrible incident that will never be corrected,
yet can be compensated for. WHOLE FOODS MARKET located on 97 Street and
Columbus Ave in New York City, NY. Is the store I ordered a wedding from on this
November 12th (Wednesday) which to be picked up from the bakery on November 14th at 11AM. I waited at the bakery about 20 minutes before a cake was brought up from downstairs. When I looked at the cake, I had to hold back the tears because the all white lace decorated cake with a baby blue rose in the middle of it with the words Blessed Marriage November 14, 2014 I expected was not seen or picked up because the cake was totally different, it was a lite beige in color butter cream cake with lime green flowers around it with It was a lite beige icing with green and orange flowers and ‘Blessed Marriage November 14, 2014. The groom and his bride had a wedding without a wedding cake. To add insult to injury, the bakery team member gave me a wrong number to the store manager , 2 of the bakery team members was very unprofessional giving me excuse after excuse.
I would to see that the couple is compensated for the worse mess up and disregard Whole Foods Market could have managed to do to a sweet couple.
I am writing you because I was the one who spoke up for the bakery in your store and you failed. I shop at Whole Foods Market, not just at 97 Street, though it is my favorite location, I shop Columbus Circle 59 St in midtown Manhattan, 14 Street and Union Square, 24 Street and 7th avenue and lower Manhattan location near the World Trade Center for several years now. I did their vows and felt like 2 cents because I advocated for my favorite store, I have talked so many people into shopping for food, paper products, dish washing products and everything including vitamins, hair, bath products. How could this happen? Your bakery dropped the ball
Big time! I was in the store waiting for 2 hours for a young I was told could help me but she was out to lunch, I never saw her and was told by one of the team members in the bakery that the time her lunch break would end was unknown.
I went last night to shop for the holiday and felt like crying, I feel embarrassed still.
As you walk in your store there is no way you can avoid seeing the bakery, it is right in your face when you enter Whole Foods Market. Am considering going to another food chain to purchase my family’s food. Surely, this is not what should take place for sure a beautiful occasion or for any reason. They had NO WEDDING CAKE, I left the bakery looking for an alternative cake and found NONE. I raced home to pickup my attire, rushed to the church with NO CAKE.
I could not let this gross error go, especially after being treated as though I was the problem. Something favorably has to be done for them and myself. Make it RIGHT.

Sincerely Wounded, and Embarrassed, Disappointed,
Reverend. Janet Aiken

Contact: ***@yahoo.com


Annie November 21, 2014 at 3:44 pm

Went to Whole Foods in Baltimore today (Harbor East) Ceaser was great. He took care of my turkey needs. Much appreciated. I will return to the store due to his great customer service. Thanks Ceaser and Happy Thanksgiving!


Wayne D. Du'Rant November 17, 2014 at 2:08 pm

Dear Mr. John Mackey and Mr. Walter Robb,

I was invited to attend the Downtown Miami Whole Foods Market Job Fair on Monday, November 17th, 2014. I signed-up for Session A, which begin promptly at 9:00 am and ended at 11:00 am promptly, due to the scheduled all day interviews.

The interview process I experienced at the James L. Night Conference Center was an innovative way of seeking qualified Team Members and excluding the people who do not fit-in the culture that Whole Foods Market has fostered over the years of building their Brand. The roll playing “Skits” that we were asked to preform gave a personal, professional look into the character and personality of all the attendees.

We were fortunate and privileged to have Mr. Arron Chapel as our “Master of Ceremony” to educate, inform, enlighten and navigate us through the culture of Whole Foods Market as well as the expectation of the entire Team Members. I truly enjoyed the two hour interview process, not a dull moment and the “Skits” challenged your creativity as well as fostered team work. I am truly excited about joining the Family at Whole Foods Market, if I’m selected to fill one of the many positions that are needed for the Downtown Miami Whole Foods Market.

I also, would like to “Thank” the Team Leaders that took the time out of their busy schedules to observe the entire group interact with each other as well as individually. They are as follows: Jeff, Marlow, Santana, Marie, Marlin, Darren, Jenelle and Crist! It was a pleasure! Thank you, all for making my experience with Whole Foods Market interview process a memorable one!

Thanks Again,
Wayne D. Du’Rant


Lynn Michaels October 31, 2014 at 5:34 pm

Dear Mr. Mackey and Walter Robb;

I am writing you to introduce you to an excellent opportunity regarding a natural
product for people and pets. It was developed by a naturopath. On the site you will
have everything you need to know. There are many ways to purchase it. It is not multilevel. You would probably want to sell it retail. There is a video on the site narrated by Leonard Nimoy the famous Mr. Spock. Our chief formulator Dr. John is on the video. It is called Microwarriors.” The Power of Probiotics.”
my site is sammcillwain.xengenhealth.com
user name *
email ***@yahoo.com
cell 727-564-****


Debbie October 30, 2014 at 4:14 pm

I called to speak with someone in customer service. Evidently, customer service does not exist. One can only leave a message and that is very frustrating. Does Whole Foods realized that once a person calls global customer service, s/he is usually already frustrated and that getting an answering machine does not help the situation. Forget email, that is not satisfactory. The recording does not even say the lines are busy or give any other reason.

I was, emphasize was, excited about the Whole Foods Rewards card. Perhaps it rolled out too soon. The points are not correct. I gave the amount of time my store suggested for the system to catch up, and still the number is incorrect. I am not a happy customer on more points than my initial concern.

I see the note about wanting to make sure Whole Foods sees my comment or complaint. Really? Do you really want me to advertise my complaint for you. How insulting can you be to a customer? Did you really write, “Share your experience to get more attention.”? Are you appealing to five year old children or to adults? My opinion of Whole Foods is rapidly sinking. There is Mom’s Organic Market. Maybe they are growing due to your attitude towards your customers.


Natasha Turner November 3, 2014 at 9:57 am

I emailed them also with a complaint. It was referred back to the store I complained about. Yesterday I went into the local store. I was treated very disrespectful. I have never seen these people behind the counter before but he knew I sent an email to the corporate office. He said I would not be served there anymore since I did that.

I am puzzeled as to how he knew it was specifically me. My rationale is I have applied there for more than 4 years while being homeless. They choose to ridicule me when I come in as a Customer (homeless) instead of hiring me to get out of homelessness…what is really up with whole foods? Their name is too big for their customer service to suck….is that what this company is built off of?

The original complaint is because they say I cannot return food without a receipt..okay…but a “regular” customer can. They said I am costing them too much money by returning the food. I would get the refund on a gift card; buy foods I can chew(teeth missing)…but I know they have a write-off sheet that has to be kept or some one gets fired for stealing. I know they get a store credit from the manufacturer for bad food….this is why employees cannot take home outdated food home…it’s stealing….their $….


Informed Consumer October 24, 2014 at 5:17 pm

Please stop using canola oil in Whole Foods’ prepared foods!

Proponents of canola oil like to point out that canola oil has bee around since ancient China and India. Use in Northern Europe has been doXXXXented as early as the 13th century. However, the oil was used to burn as fuel (for example, in oil lamps) and as a lubricant. Not to eat as a food. Canola oil became so popular as a lubricant for steam engines that a shortage during WWII led Canada to vastly expand its production. After the war, there was an oversupply and our erstwhile allies scrambled to find a new use for it. And they found the “perfect” place to dump the oil in the expanding post-WWII “baby boom” U.S. food market of the 1950s.

To make matters worse, over the years, the rapeseed crops used to produce canola have become increasingly modified. In fact, by 2009, 90% of rapeseed used to make canola oil was GMO. Now it is ALL GMO, which wreak havoc on ones’ health, bodies, immune systems and consciousness.

Bottom line: canola oil was never meant for human consumption. I have never used canola oil for cooking and I don’t recommend it. Stick with olive oil, which is TRULY healthy. And I always read the labels of packaged foods and prepared foods … even on so-called “healthy” products in popular grocery and “health food” stores.

Since Whole Foods portrays themselves as being healthy and promoting healthy foods, please live up to that self-imposed standard by actually following through and STOP USING UNHEALTHY AND INFLAMMATION-CAUSING CANOLA OIL.


Elaine Grossomanides October 23, 2014 at 4:00 pm

To show a genuine concern from a top Grocery chain is dissappointing to me as a customer to have a horrific experience 2 days ago with legitimate information , filed a incident report and NO offical management calls me regarding my situation and I am the customer, I should not have to follow up with YOU.


Natasha Turner November 3, 2014 at 9:58 am

I guarantee you your complaint was referred back to the local store…no one is going to help you with that complaint…they don’t care..


Johanna October 23, 2014 at 2:13 pm

Interesting that I cannot get to anyone at the corporate office for a list of vendors that they use for fish in Iceland. I am working on an article and Whole Foods in the past has been linked directly to a vendor that is responsible for illegal whaling of endangered species. You think they would wish to clear their name, however the fact that they are making it so difficult to speak to anyone supports all the negative press I have been reading about their ethics. My personal shopping experience will not be with Whole Foods until I have my answer. No answer speaks suspiciously of guilt. As a journalist I have never had such a difficult time getting ahold of the corporate offices. Even Ebay who is notorious for this was easier!


Remo Melucci October 22, 2014 at 9:54 pm

My wife and I find it very discouraging when, as owners of a plug-in Chevy Vote,
find non plug-in cars in these spaces. We left three times this month because we could not plug in and are ready to give up unless you put a TOW AWAY sing or a FINE sign, to stop this. The store personnel there at Whitfield Mall in Countryside, Clearwater, Florida, could use your help in getting signs installed.


Harold October 21, 2014 at 10:47 am

The Whole Foods in Harbor East (Baltimore, MD) is always swamped and super busy, why do they not have more people working and helping cashiers bag items? The lines run into the aisles and these poor cashiers are stuck doing all of the work while I see supervisors standing by Customer Service laughing and playing around — not doing anything! They need to be out helping the cashiers and customers. Where is the team work at this store????


Concerned Consumer October 15, 2014 at 4:19 am

I came on this website to send a comment directly to John Mackey. (Let’s see if some courageous employee ensures it reaches him.)

So I come across this blog describing conversations John is co-authoring in “Conscious Capitalism: Liberating the Heroic Spirit of Business” accompanied by a discussion of personal enlightenment.

Noble concepts, yet I find it a bit ironic that my original purpose was to ask John how he justifies, thinks and feels w/re to WF being globally nicknamed “Whole Paycheck Market.” THEN, I read a 7/30/14 online article titled “Can Whole Foods Escape Its “Whole Paycheck” Image?” by Alison Griswold in which Ms. Griswold opens with … “After the company announced its second-quarter results in May, shares fell nearly 20 percent overnight on fears that the chain was losing its hold on the organic market. Heading into Wednesday’s earnings report, Whole Foods’ stock was the second-worst performer in the S&P 500 after losing 30-some percent of its value since January.”

One of my questions to John was going to be, “Doesn’t WF’s upscale (snobbish?) image & pricing limit both the public and itself?” NOW upon noting the title of John’s book (“Conscious Capitalism”) and reading of a commitment to “give back” to the community – I’m compelled to add, “Isn’t it disingenuous to tout ‘conscious capitalism’ and ‘giving to the community’ when WF continues to be less accessible to mainstream shoppers, and especially the “food jeopardized”?

According to a new Forbes magazine tally, the 400 wealthiest Americans are now worth $2.29 trillion. Their combined wealth grew last year by $270 billion – a 13 percent increase. These 400 billionaires now own more wealth than the bottom half of America – more than 150 million people. While the very rich become richer, most Americans have become poorer. Median family income declined by almost $5,000 since 1999 and more than half of the American people have less than $10,000 in savings.

So why is WF kissing up to the privileged if it is about “conscious capitalism” and “giving back to the community”? And doesn’t it think the fastest way to recover from its own downturn is to be more accessible to the mainstream despite their being less-than-privileged?

In all candor, I do my best to “avoid” shopping at WF owing to its prices and “holier-than-thou” attitude. Yes, I like the feel of the environment and the products, yet when I see as I did yesterday an item priced $1.50 higher than I find at Safeway or Foodland less than a mile away, it doesn’t take a genius to figure where I’m going to shop. And believe me, between these and local farmer’s markets, one need not feel compelled to seek organic, local foods simply at Whole Paycheck.

Were I John, I’d make it my VERY FIRST PRIORITY to have WF “join the human race.” Forget about convincing the public how “exceptional” WF is. That’s simply more egoistic energy operating at a systems level that doesn’t come close to the truth of what “enlightenment” is really about!

Read my lips, John … “Enlightenment is about groking at the core of our being that ‘we are one’ – that everything we do effects everyone and everything else – and that the very minute we think of ourselves as ‘better than’ … we have distinctly ‘dropped out of’ our proclaimed state of enlightenment.” And what a gas that is – thinking we can proclaim ourselves as “enlightened”!

Time to wake up WF.

Concerned Consumer


Natasha Turner October 12, 2014 at 1:19 pm

I am tired of being discriminated against your employees at: 1797 Hydraulic Road, Charlottesville,VA 22901, Geoffrey Garbaccio, Assistant Store Team Leader. He is not the only staff who does that. I do panhandle at this intersection. Customers do bring me food. Occassionally it is something I don’t eat or cannot chew due to the condition of my teet. I explained to him my situation. He looks at me w/disgust and says he won’t help me. I wanted to exchange this food for macaroni and cheese off the bar. He said “No. I will not do it.” I know it can be done=reweigh the food for a store credit on a gift card so I can eat…I have applied to this store for over 4years now. They know my name and fac well enuff to talk bad about me yet won’t hire me…what sense does that make? I never return food for cash. That would make me a dishonest panhandler. Now this foodis going to waste.


Natasha Turner November 3, 2014 at 10:21 am

this is the complaint that was referred back to the store. Corporate is not doing anything to help. I went in yesterday to return chicken wraps that I cannot eat…this is the response I got from the chief dude who was downstairs & needed to come up stairs “to deal with me” as she put it. When he gets up there he says I can return food this last time but not ever again. He said” Those people are giving you food thinking you are gonna eat it. how dare you bring it back in her for money.” wel, i alway sget food..but i had to think on things for awhile yesterday. i had to think about what caused them to act that way because I know they get store credits for outdated foods, returned foods that cannot be shelved, & food that has expired in their deli, etc. They have a write-off sheet that has to record all tallies of the expired foods. If not some one will be fired for stealing their money. So no food is not wasted.

Anywho, he says he knows I sent an email to their corporate office & they will no longer help me. (doesnt that prove they choose help this city keep the homeless homeless? they all knew my face and my name yesterday but no one has seen my application? really? and im dumb..just becasue I m homeless)The only reason I can think of is they are watching me & my boyfriend way too hard while we panhandle…shouldn’t they be working..focused on customers inside the store?

anyway, a few weeks ago a lady blessed us with a $100 gift card for whole foods. she said it is because we are always in love on the block & that is some thing she loves to see. she asked how long had it been since we had a date..we told her….she told us about the wine bar where we can buy wine, have a drink, and eat…so that’s what we did..we had a date night in whole foods & we enjoyed it very much thank yoo to the lady…the employees there ASS—UMED we were exchanging food just to come back & buy alcohol in their store..well that is the stupidest thing i have ever heard since the liquor store is RIGHT ACROSS THE STREET FROM THE whole foods store…am I stupid? or are they just too jealous?

They can ask someone to buy them wine if they want & probably get it lol..how do I know they are making an honest living? just because they have a job? so what? how do i know they are not alcoholics & drug addicts working there hiding behind that uniform?

why are they allowed to make a judgement call about my life? why are they so concerned with my life? it has nothing to do with the Product. her response told it all…i was being discriminated against due to my social class…..long live whole foods……..


Natasha Turner November 3, 2014 at 10:23 am

and yes I have the name of jeffrey…he gave me his card..tht is how i know his name…..im so mad im mispelling words…..omg..its not so bad..


Stephen September 24, 2014 at 6:14 pm

I was discriminated against in your store my a person who told me his name was Chris C. He refused to give his last name but did say he was the store manager. This is the store on Ambassador Cafferty in Lafayette, LA. I was in your store shopping, and checking the place out like everyone else when Chris stormed up to me and demanded that I take my dog outside. I calmly tried to tell him it was a service dog where upon he demanded that I put a service dog vest on him and make him walk on the ground and not in the cart. I complied not wanting to make the situation worse. I then went up to customer service and asked for the head store manager to explain the problem. While he was very pleasant and did his best to remedy the situation he still had no training on dealing with people with disabilities. I want to know why this is. In the 4 years I’vehad a service dog i have never been treated like this. McDonald’s, Best Buy, Albertsons, Walmart, and every other corporate chain I visit trains the managers to at least not break the federal laws set in place by the ADA. I would like to know what is being done to remedy this situation.


Rachel May 31, 2016 at 12:38 am

I have noted this too back when Whole Foods opened in 1998 in Boulder they had a lot of people with disabilities working there and also I worked for DDC and we had a table to help the DDC people they did this for at least 7 year’s I don’t know hat happened after that all of a sudden they don’t like people with disabilities they don’t know what to treat them and there own good employees are all gone quit left fired or laid off to bad customer’s cant own their own stores and have the service we all deserve Have a good day sorry you were treated this way I applied for a job with them so many times and never got hired they had so many excuses the bolder store used t be awesome now they are – well cant describe it at all


BILL PLOOF September 19, 2014 at 12:21 pm

Bank of America discontinued offering the Whole Foods gift card in their rewards program which is very disappointing. Will your card be available in the future?


M Lawrence September 8, 2014 at 1:08 pm

I was so excited to hear that you have a store slated for Shreveport, LA. Then my excitement waned when I found out where it will be. I know you have done market research and I’m sure our realtors where very helpful, but I’m afraid you will turn off a whole segment of our community and surrounding areas by putting it on 70th Street. That is the most difficult area to navigate during peak shopping times because it becomes so congested. I avoid that area at all costs during rush hour, and I know a lot of other potential customers who would tell you the same thing. I believe you would have better success putting your Shreveport store near Academy and Home Depot on Bert Kouns. That area is still plenty busy, but not nearly as congested. In that area i don’t think you will not turn off anyone.


Teresa Moore September 5, 2014 at 2:47 pm

I would like to talk to someone in the Construction Dept. I represent Carpentry Contractors who would like to bid on a tenant fit out for the Centerville/Dayton Ohio Store. We monitor and promote area standard contractors of this area. Please email me or cal 513-593-****.


harold Schiffman August 31, 2014 at 9:32 pm

I saw the TV interview this morning of the chairman. (Sunday 8/31/2014) I was so happy to see him explain why the people work together in the store as a team. I go into the Lake Grove store, in Long Island NY and everyone that you ask a question to does not just point but will take you there, when you check out they smile and ask if we found everything and if a question comes up they seek a person to help. I keep this positive as the people who work for you in that store (and I am sure most others) take working there as a serious and “friendly” opportunity.
To hear that the team gets to interview to see if that person would fit in great idea but I am sure there is one who heads it up. Coming from years at Intel retail division I learn as we said culture, put across what we are trying to accomplish, suggestions and as a team, group if something is not going the right way together think how we change. MY POINT YOUR COMPANY AND STORE WORKS SO HARD TO MAKE IT HAPPEN. Always a smile, always a hello as you pass them. Bottom line makes me feel good to go in.
I am glad for that interview today, find a way to share so people understand that is the goal of the company and the employees. Let the consumer better understand that you work so hard to see this and support what it will take to get it. (30% discount to employees-smile)
Negative side, get your paper bag company to find better glue so the handles don’t come off as you walk out the store. Has happened to me several times.
Hope I explained what you guys work so hard for, “customer satisfaction”


Richard August 18, 2014 at 5:25 am

My wife and I shop in one of your stores on average of once a week. We’ve always found the company to act in many admirable ways–stocking high quality products, excellent retail customer service, community participation, compensation of team members, etc. We’re so enthusiastic that we’ve been shareholders since 1992. But we find ourselves questioning the company’s good name and judgment. We were disturbed to learn of plans to sell rabbit meat. I don’t just mean that we think it’s a bad idea. I mean that we find it repulsive and we’ll probably stay away until you stop offering the “product.” If rabbit meat is continued to be sold we’ll probably also divest our stock.

As the owners of pet rabbits seeing rabbit carcasses in the meat case would be traumatic. It’s comparable to a dog lover encountering golden retriever meat on display. I’m sure that you’ve heard arguments along these lines. I wanted to let you know that I think you’re shooting the company in the foot on this one. We recommend a quick and public about-face.


Scarlett August 18, 2014 at 2:30 am

I am a large shareholder of Whole Foods while it was growing and selling fresh and organic food that was priced high. I assumed it was mainly because it is organic…Wrong-the majority of your food is not…
Your STOCK HAS plummented over 50%..I sold most of my shares…The reason is greed..Your prices are extravagent…I recently shopped your Boston store-got a non-organic chicken the size of tiny hen-less than 2 lbs and was charged over $11.00..I got some pizza and charged almost !5.00-along with outrageous prices on almost everything. It is obvious your eye is ONLY ON THE PROFIT… How do you corporate executives sleep at night while squeezing your customers to the penny..Your stock will continue to drop until you stop the GREED and start to compete with other ethical food chains-like Trader Joes-40% of your customer base now shops there..as price 1/3 of yours.
In addition,,there are NO REAL SALES IN YOUR STORES..Each week you discount 3-4 items as token sales…I hope you are not planning to delete this as it would be unethical..
your gourmet food is not GOURMET…you could care less about the ordinary shopper and now that you have made millions…the greed is catching up with you….


Rockland Pohl July 16, 2014 at 7:20 pm

Dear Executive Officers:

On 16 July, 2014 I visited your Tribeca Store in New York City.
I put together a salad from the Salad Bar to take home for dinner.
Later that evening when cutting up the salad I found a chuck of RAW meat so I had to throw out the salad.
This is against food safety guidelines because of raw meat spreads bacteria contamination.
Please place better food quality guidelines in place to avoid sicknesses.

Thank you


Shauna July 11, 2014 at 3:58 am

I read the story on Huffington Post saying Whole Foods has gone down right now due to the economy. I would hope Whole Foods considers looking into smaller towns where we do not have many choices in where we go to shop because for us we are more willing to pay a little more for better food than to drive 50 miles to another store where we still cannot find everything we need in organic. I spent 3 hours yesterday in Walmart the next town over and still only found two items that were worth getting which were potatoes and onions, and we cannot live off of just the potatoes and onions lol. the other store in our town is Brookshires and they are two times higher than Walmart on any organic foods they have, but they still only have potatoes strawberries I found one of great


Shauna July 11, 2014 at 4:06 am

I meant to say grapes, not great, I could not finish out my post. my point is, is there is a need for organic foods we desperately need them we desperately want them but nobody is giving us the choices that we actually feel are worth our time and money to go into that store and buy our items. When you going to the store and you can only find potatoes and onions and you still need carrots and roast what are you going to do, I mean is worth your time or not? People look for simplicity, that is the reason why people go to Walmart and to Krogers is because they may go into your store but if they cannot find all the items that they need they are more than willing to just settle with what they can offer them with what Walmart or Kroger has


Shauna July 11, 2014 at 4:13 am

I am low income but also now I do not have time to spend going to two or three different stores to find what I need ino rder to feed my kids, and I am trying to eat healthier for my kids and for me. I read an article that said what is more expensive to buy more expensive organic foods and be healthy without the chemicals or to eat the chemicals and be unhealthy and need medication because if chemicals ARE killing us. I truly believe you need to somehow make that point across to people when they’re going to buy your organic foods that is what they’re doing it for, for their health. for the last week I have gone gluten free and I feel so much better and I do not a achhdbody anymore


Shauna July 11, 2014 at 4:16 am

I’m sorry, I hope you understand my post lol, these crazy phones.


Kevin Brander July 2, 2014 at 6:38 pm

Hello, I am a huge fan of your stores and some employee’s in the southern California area. I have worked with Rex Wendland & Mark Saliba in the past. I most recently worked with Butch Collie on the new Phoenix Camelback Store. I was heavily involved with that store & may have put more hours than any person outside your company in making that a success. I have been involved with building many drug stores & grocery stores for 30 years plus. I am interested in a construction position & can travel to the California regional stores you need me at. Again I can be reached at XXXXx@gmail.com Many folks in the industry call me KB and my real name is Kevin Brander. I look forward to hearing from your construction division.
Thank You.
Kevin Brander
Temecula, Ca


Carol Garman July 1, 2014 at 7:26 pm

As a person who grew up in the Englewood area on the South Side of Chicago, which, I’m sad to say, is currently a depressed, but slowly improving, area. Today I was thrilled that Whole Foods broke ground for a store, I believe there will be other stores around it, at 63rd & Halsted. That was once a superb shopping area. Thank you so much for doing this and providing at least 100 jobs once the store is functioning. Thank you, thank you, thank you.


Christine June 22, 2014 at 7:18 am

I would like to say that whomever is making the decisions in marketing needs to have their head examined. Since when did Whole Foods become the local bar?? With walk around beers and people standing in the grocery isles with glasses of wine hooking up while people are trying to shop!!! It’s ridiculous the quality of the morals and values of whomever made that decision. This is supposed to be a family place where people come to find wholesome food – and yes drink – and it is one thing to have wine tasting or something like that – it is quite another when I walk into my local store and the display on the front wall on a July the 4th is Pabst Blue Ribbon Beer that you can get anywhere – or as I walked into the produce section tonight – a whole wall of Sangria instead of fresh organic fruits and vegetables!!! We are blessed to be abundant enough to afford to shop at this store and help others do the same and it is insulting to have it thrust in our face that corporate would rather spend it’s time promoting expensive inbreation than on the better and more healing things the store has to offer. Also what about the fact that then you are allowing people to leave the store under the influence and then drive – where is your head at people??? The messages your stores are starting to send is not one of health at all and it is shocking and appalling to say the least when the majority of my income is spent in the pursuit and maintenance of good health as is those of the Ayurvedic and Yoga students that I facilitate!!! It is disgusting what is happening – Whole Foods is not a common grocery or bar – so stop acting like one or start another business and leave Whole Foods for the people that truly want it and need it!!


Sandy June 16, 2014 at 6:25 pm

I have been a customer of whole foods for many many years all over the country as I travel often on business, and was one of the first customers in Aventura..I have always experienced the nicest of people, loads of help and quality purchases..Todays experience might have turned me off to your store completely..I tried to speak to a manager but was told they were all in meetings.. I was at the salad bar and a worker there by the name of Jay was standing in my way of getting to items.. There was no way around him as it was very busy. Several times I said excuse me and was ignored..He even looked at me once and still wouldn’t move..I finally, and not as nice as I was treated poorly said EXCUSE ME this was the 5th time so you can imaginie my annoyance to be so blatantly ignored..what pursued afterwards was so incredibly out of line..I left your store shaking..I was even approached by two other customers asking of I was ok and that they’ve never seen anyone who worked there act that way..He began berating me in front of others shopping there and when I told him I did not appreciate his tone he told me I need to find God..but he said all this quite nastily.. I normally would have just walked away from conflict but was so upset I mentioned it to Deli manager Bradley..then as I left I asked for a store manager and was told they all were at meetings. I am still in shock that anyone..let alone someone at your store AND in the service business would be allowed to talk to anyone like that. I shop there often as I have two elderly parents who live in Aventura and I pick up things there sometimes daily..I’m not sure I will ever walk in your store again..I am saddened for the change in your staffing..follow up:.Later in the day..the manager of the store did call me offering apologies and I was told employee would be coached…Sorry..you can’t coach someone who is aggressive, threatening and nasty…Can’t imagine stepping in that store again..bummed out


Jeff G May 27, 2014 at 4:20 pm

Are there any plans to open a Whole Foods in Rockwall,TX? Rockwall is growing rapidly and would benefit greatly from the options Whole Foods provides. Kroger and Tom Thumb are currently the main grocery stores. The organic and healthy options Whole Foods provides would be great for the community. Whole Foods would benefit greatly from the consumers in this area.

Jeff G


Diane L May 19, 2014 at 1:15 pm

I am a long time supporter of Whole Foods, way back before it was called Whole Foods. As a New Yorker, I was thrilled when Whole Foods opened its first store in Chelsea in Manhattan. My biggest complaint is this: People shop here, unaware that most of the produce and vegetables – UNLESS MARKED ORGANIC – are not. From my own questioning, they think the fruits and vegetables are not sprayed with pesticides while growing; not irradiated; they simply think it’s all “natural” healthy food. I myself will not purchase anything that is not organic. Natural, as we know, does not mean healthy necessarily. And much of what’s available at Whole Foods IS NOT ORGANIC. First, ethically, folks should be informed of what they are buying – CLEARLY. Second, more effort I feel should be made by Whole Foods to provide organic live foods. Since you have become the center of healthy living in many places in the USA – I believe you should really be what people think you are. They are willing to pay the higher price. But it’s not offered to them.

I think at one point you had more. You also used to post signs: Conventional instead of organic. I don’t see those signs in the Tribeca store. For the future of whole food living; more organics; less chemicals. If that’s what you want to be, be it. We would sure appreciate it.

Thanks for listening. Hope you can do something about this soon.



Nanette Tarpinian May 16, 2014 at 3:52 pm

I currently live in San Luis Obispo,CA. We are soooo excited to hear that Whole Foods is opening up a store here. I was recently in the city of San Jose,CA which is about 180 miles North of San Luis. While shopping at Whole Foods, I discovered the Whole Body section of the store. They offer toxin free non Acetone mani’s and pedi’s. Is there a chance that the store in San Luis will offer the same service???? I have told many ladies about the service and I know it would do extremely well here. Our population is very health conscience and support the all natural organic lifestyle. PLEASE,PLEASE consider adding the spa service in San Luis. We anxiously await your response. Sincerely


Margaret Bowron May 15, 2014 at 10:32 pm



Peter Sherry May 11, 2014 at 1:38 am

There are several Whole Foods stores in the Phoenix Arizona area but all are on the east side and eastern suburbs. How about opening a store on the west side, such as the Arrowhead Mall area. There are several vacant big box stores along the Bell Road corridor and lots of upscale shoppers on the northwest side of Phoenix. Please consider it for your next expansion. Thanks.


Derek Hannon May 8, 2014 at 8:41 pm

I read in today’s Financial Times that Wholefoods’ margins are being squeezed. I live equidistant from Wholefoods Foggy Bottom DC and Trader Joe’s and go to TJs more and more. They’re such a pleasure to shop at. It doesn’t have the range of Wholefoods but it always has friendly, helpful staff. The bored teenagers at Wholefoods will barely look up from their iPhones to serve you ! And there never appears to be an adult in charge to address a concern to. If you need to address your margins, I suggest you start with your staff !


Cynthia Hill May 6, 2014 at 12:09 pm

I have been a fan and loyal shopper of Whole Foods since the Bread and Circus days in Boston. I currently reside in Buford, Ga. and shop at the Johns Creek location. I am vegan and have a complaint about your prepared foods case. On several occasions I have observed cross contamination with vegan and non vegan foods. Such as they are placed closely together and I have seen chicken accidentally dropped into the vegan/vegetarian salads as well as utensils from meat dishes resting in the vegan/vegetarian dishes, meat touching the potatoes, mock chicken salad next to meats, etc… It seems you would not place meat items next to vegan/vegetarian offerings. Makes me wonder if this is going on behind the scenes too. Your salad bar separates the vegan/vegetarian offerings for the most part. Would love to see this changed as it has turned me off from buying any prepared items from your deli case.


Kaitlyn April 28, 2014 at 1:41 pm

There’s an empty building where a grocery store use to me near me and I’d really hope that you’ll consider putting a whole foods here. It’s a nice town with other great towns around that would love that here. Currently , the nearest store to me is about 24 miles away and that one is about 5 miles from another Whole Foods.
We need you here, please.


Kaitlyn April 28, 2014 at 1:45 pm

Sorry that would be in Yorktown, New York!


harris katleman April 15, 2014 at 7:29 pm

Why I am changing markets, I have shopped at Whole Foods on Crescent since it opened.I have always purchased almond’s which I grind weekly for my family. Starting eight weeks ago the machines have been out of service each time i ask why i am greeted with indiference responses as late as today i was told maybe it will get fixed soon. Thats why you have lost a former customer


gina April 15, 2014 at 11:30 pm

Wholefoods is fake and a joke …again they keep hiring these losers to take position as supervisors and they don’t know what they are doing…getting paid little money to lie and harassed the innonce without doing anything…..they have this stupid racist Seth that works for wholefoods in dedham ma …I guess he can’t find better paying job so he settle for stop store wholefoods …they telling him to harassed others in order to get ahead…such a fat racist loser thinking he’s the real thing…..wake up asshole you are nothing..12.00an hours for supervisor no wonder such a life not worth it……..dedham ma store have illegal and criminal staff working for wholefoods…….some even not safe to work around food….I can’t stand this fake wholefood store….


gina April 6, 2014 at 10:39 pm

Whole food store keep hiring these losers with no education harrassing other making an excuse .some of these losers supervisors needs to find a better job and stop harassing others.some think people are nothing……first of all you supervise are so sad ..you don’t make enough money except harassing others…some keep testing people ….this is why the terriost are only after whites mother XXXXXers ……get a life you racist losers.stoharassing minority people…they get scared of speaking direct to you….look losers dont look for problems if the other person or people nothing you…..how can you keep harassing others if they are not doing anything.:…look I chose to walk away you losers racist white people are not worth getting in trouble….

I know wholefoods store does not change date they keep using same date on all the food lying to people in the world that its organics…bunch a bullXXXXX…look behind the close door lots of dirty hiding places that people don’t think of looking….whole foods is not real or fresh…they are bogus…lying to consumers to make people shop there ….stop and shop ….shaws are way better than wholefoods……its funny that they making people sign the harassment policy and they the one who is harassing us….these supervisor can’t find jobs elsewhere so the best way to deal with there no future career they be harassing others…..don’t make the weak one give a direct order or advice…

Get a life you losers supervisors stop harassing others…one-day all fake wholelefoods wiil shut down for good…everthing comes to am end some how.what ever you working on it is not going to work…get a life you white XXXXXXes.


Amber April 5, 2014 at 1:11 am

Hello, I am writing about a concern with a bakery product I recently purchased. I purchased the “Baby Old Fashioned Yellow Cake”. Since this product was taken from a bakery case and placed into a box, I was unaware of its ingredients. As someone who always reads labels, I was skeptical but figured it would be fine as the box states, “They don’t have artificial flavors, colors, sweeteners, preservatives, or trans fats”. This is very misleading. As I was putting my cake into the refrigerator, I then read the ingredient label and found it to contain: mono-diglycerides, sorbitan monostearate, polysorbate 60, and propylene glycol. I am extremely disappointed in the quality. This is certainly not what I expect to get when shopping at Whole Foods. I could get a similar cake from Publix, Kroger, Dominicks, or even the corner bakery if I wanted to have preservatives and chemical additives in my food.
Thank you for reviewing this email, Amber.


Tim Tabor March 22, 2014 at 9:40 am

In 2012, my wife and I vacationed in Seattle, WA. We had the pleasure of shopping at one of your retail establishments in suburban Seattle. We were impressed not only with the quality of your products, but the variety as well. We both live in suburban Harrisburg, PA. I believe the nearest Whole Foods store is in Devin, PA which is about (2) hours from Harrisburg. Has any consideration been given in opening a Whole Foods store in the Harrisburg area? I know my wife and I would be frequent and loyal customers.


geli March 17, 2014 at 2:01 pm

It is a sad day for Whole Foods today in Virginia Beach. Their party hardy food bagger in Virginia Beach lied under oath in court to be vindictive. As a licensed health care provider I spend 200.00$ Friday, just to face such deceit in court. Will never use Whole Foods again and contact local News Channel to investigate such vile.


Antwan Childs March 13, 2014 at 5:52 am

Just wanted to bring an issue to your attention that many of your consumers are concerned about, that being the use of canola oil in all your stores and why want you stop using this modified rape seed oil.


Mary Kemraha March 12, 2014 at 10:29 pm

We have been shopping at Whole Foods in Baltimore, Maryland at Harbor East since it opened. I buy 3 cases of 365 gallon waters weekly and we have been having the same problem for years. Whole Foods tried to fix the issue with customers having to go back on the shelf to get an extra bottle or open their case to ring up the case price by having a book or a bar-code on a key ring at the register. From what I understood from the cashier is that was taken away and I was asked to either open up one of my cases or go back to the shelf to get a opened bottle. I was about to leave all 3 cases there at the register and go home with my $100.00 of groceries, but then my son offered to go back and get one. The manager my husband spoke with explained, “yes the books have been taken away, but the cashiers are supposed to go get the item off the shelf”. I shouldn’t have to remember to bring an extra water each time I come in your store to get water( if I ever shop there again!!!!! It shouldn’t be that hard to use the sku # already on the cases or stamp them when the item comes into the store. Until this issue is solved i will not be shopping at Whole Foods anymore!!!!!!!!!!


janine March 4, 2014 at 1:48 pm

wow sounds like some people have had some bad service w/ wholefoods. My store in Bellingham ma is soooo amazing ! the staff there is awesome !


gina March 6, 2014 at 7:41 am

Yes supervisor at wholefood in Wellesley ma are rude they be setting up other members…like Jaime with nose ring and tattoo not business like for wholefoods. Oh may and Amy two other loser harassimg other members….they have this gay Nicole her partner having a baby but where is the man how can two women have a baby…very sick people…these people need to look at their own life before they start harassing other members.


Mick March 2, 2014 at 12:19 pm

As a loyal, frequent customer of Whole Foods I can tell you I or ANY family member or friend will ever step foot into Whole Foods ever again. The reason my better half and I would drive 73 miles one way to Whole Foods was ORGANIC foods. Not “Natural, Farm Fresh” or any other marketing B.S. language. You have laid down and drank the Kool aid. I do NOT wish you well. You have demonstrated that you are not above leading the pack of “The anything for a buck crowd”. Congratulations, you are committing genocide. You are hideous people, and I hope you feed your families GMO laden crap, and enjoy the consequences and doctor bills.


gina March 4, 2014 at 2:39 am

Yes besides they have these supervisors that don’t have real job and when they get hired for wholefoods store they be harassing other people or try to set up people…I call them with no life fat b***hes like may….Jaime….Amy…these three losers needs to go back to school for trying to down grade other…please fat b***hes…Jaime the nose ring is not business like and those ugly tattoos very nasty..wholefoods Wellesley ma…..oh ya forgo. Aron you be hiring illegal aliens with no I’d …I called immigration ..ok fat a** ugly s***..


john doe February 10, 2014 at 11:26 am

this is for alex and amy stop harrassing other staff on the job..it is illegal to harrass someone or anyone if htye have not do anything to you or other people…..eeoc/mcad/court.


gina February 17, 2014 at 9:32 pm

And liz …look deep into that mirror you fat pig..you make fun of others is it because your you don’t like yourself…get some help….your two arms are the sizes of your legs…Wellesley ma…


Laureen August February 5, 2014 at 2:21 pm

I am horrified about the article I just read that stated employees of whole foods are given a “point” for every day they call in sick!! What is wrong with a company that can be that heartless!! I was planning on shopping at the new store opening in our area and now not only will that NOT happen, I will be spreading the word (and believe me I have access to a lot of people) about their unforgivable treatment of employees and making sure everyone I know boycotts the new store and any other stores in the area!!


Laureen August February 5, 2014 at 2:24 pm

And for those who are complaining because employees did not drop everything and run to service them-Get a life!! If you were working for the wages these people are paid, you wouldn’t be jumping every time someone couldn’t look for things themselves either!! GROW UP!!


Charlene February 3, 2014 at 5:32 pm

I fully concur with the Whole Foods complaint. Whole Foods Markets in the city of New York are the worst of their several markets around the country.
Topping the list is the Whole Foods Market housed within the Shops at Columbus Circle at 59th Street. Any level of decent or otherwise customer service at this specific branch is almost non-existent.
I personally have had many complaints with service here and as recently as just after 1pm on 2/3/2014, even though from proof of my many receipts, I shop at this Whole Foods Market almost daily.
I find staff here to be discourteous and unhelpful for the most part. When I did encountered very good customer service here, I was in so much shock, that I immediately wrote a rare review on the cashier who’d assisted me at check out.
Their corporate offices in Texas seriously needs to look into their customer service aspect of behaviors at all their Markets in NYC, but first and especially that of Whole Foods at 59th St./ Columbus Circle.
It constantly appears that staff at this location thinks that they are doing their customers favors, in any attempt of assistance.
It is also wrong for Whole to have different prices on the many items they carry at their various locations in this city.
Case in point – every T/giving through Christmas, Whole Foods carries SILK’s “Soy Pumpkin Spice” and their very delicious “Soy Nog”. At 59th St/ Columbus Circle it costs $2.99 + tax. At Whole Foods 96th St on the UWS it’s $2.39 + tax. That’s a .60 cents difference and that’s a rip off.
To my mind with their market expansions in this city and with most people utilizing the get healthy, eat right bandwagons, it would not hurt Whole Foods one bit to be fair and even out their prices across the board here.


andres February 2, 2014 at 5:13 pm

to whom this may concern , i was in your store today 02/02/14 at the supplements section looking for an item , there appeared to be only one associate and she was helping another customer so i stood close hoping not to interrupt but also hoping she would acknowledge me and direct me to another associate after a while i realized she was not only helping the other customer but the other customer was also not very knowlegable about supplements and was asking many questions , which is perfectly fine if there was other associates to help other clients but that was not the case, so i interrupted excused myself and asked if i could have a word with her she proceded to ask me if i was with the other customer, when i said no she told me she did not like to attend two people at a time and that no she could not help me …..she really caught me off guard with this attitude and i feel was totally uncalled for in any case she could have called for someone else to help me or some other solution less harsh. I’ve been in retail many years and have never denied an customer in that way im very surprised that a emlpoyee in a store with such a natural and clean “conscience ” would answer a customer that way as if it was my fault there was no other staff member around or something !!!!! as it turned out the item was not available so it took 30 seconds of her time , unfortunately i was so upset about the whole thing i didn’t continue shopping for the rest of the list i had and left the store empty handed and went to fresh market instead to buy the rest of my groceries. im terribly offended at het attitude and probably will not be shopping there as often and definitely will be getting my vitamins and supplements on line where the service is at least nicer and by the way a whole lot cheaper ….your prices are acceptable as long as your staff if courteous and helpful but with my experience today its not worth the money and much less the aggaravation


Laureen August February 5, 2014 at 2:28 pm

Get off your high “my needs trump everyone else’s” horse and realize these people get paid nothing for their hard work dealing with those who think they are better than everyone else like you. They can’t even take a sick day without being penalized! Smarten up!


mari pereira January 30, 2014 at 1:03 pm


Please look into and bring your store to Kona, Hawaii on the Big Island of Hawaii.
There is a demand here. I believe the clientele for you is here.

Thank you.


shar January 25, 2014 at 8:10 pm

Friday, Jan. 24, 2014 Dr. Oz show about “Caramel coloring'” they accused whole foods of wrong labeling on their drink as “natural” but when the drink was tested it showed the artificial caramel coloring.???? see article below.

Consumer Reports on Caramel Coloring

Consumers Union calls on government to set stronger regulations for caramel color in food and beverages

YONKERS, NY – In Consumer Reports’ recent tests of sodas and other soft drinks, varying levels of 4-methylimidazole (4-MeI), a potentially-carcinogenic chemical byproduct of the production of certain types of caramel color, were found in all of the samples that listed caramel color as an ingredient. Twelve brands of sodas and soft drinks from five manufacturers – including Coca-Cola, Pepsi, and Goya – were tested. The full findings are featured online at http://www.ConsumerReports.org.

“We are concerned about both the levels of 4-MeI we found in many of the soft drinks tested and the variations observed among brands, especially given the widespread consumption of these types of beverages. There is no reason why consumers need to be exposed to this avoidable and unnecessary risk that can stem from coloring food and beverages brown,” said Dr. Urvashi Rangan, a toxicologist and Executive Director of the Consumer Reports Food Safety and Sustainability Center.

Caramel color is used in certain food and beverages as a coloring agent and should not be confused with real caramel. Some types of this artificial coloring contain 4-MeI which has been recognized as a possible human carcinogen by the International Agency for Research on Cancer.

While there are no existing federal limits on the amount of caramel color allowed in food and beverages, products sold in California that would expose consumers to more than 29 micrograms of 4-MeI in a day are supposed to carry a warning label under the state’s Proposition 65 law.

Between April and September 2013, Consumer Reports tested 81 cans and bottles of various popular brands of soft drinks purchased in stores in California and the New York metropolitan region. Twenty-nine additional samples were purchased and tested in December 2013.

In its tests, Consumer Reports found that 12-ounce single servings of two products purchased multiple times during an eight-month period in the state of California – Pepsi One and Malta Goya – exceeded 29 micrograms per can or bottle. While we cannot say that this violates California’s Prop 65, we believe that these levels are too high, and we have asked the California Attorney General to investigate.

After we informed PepsiCo of our test results, the company issued a statement that said that Proposition 65 is based on per day exposure and not exposure per can. It also cited government consumption data that shows that the average amount of diet soda consumed by people who drink it is 100 milliliters per day, or less than a third of a 12-ounce can. For that reason, they believe that Pepsi One does not require cancer-risk warning labels—even if the amount of 4-MeI in a single can exceeds 29 micrograms.

Consumer Reports says there is published analysis of government data that shows higher levels of daily consumption of soft drinks generally.

Consumer Reports also found samples of Coke with average levels of 4.3 micrograms or less per serving, which is much lower than California’s threshold for labeling.

“While our study is not big enough to recommend one brand over another, our results underscore two key points: The first is that it is indeed feasible to get down to lower and almost negligible levels of 4-MeI. And the second is that federal standards are required to compel manufacturers to minimize the creation of this potential carcinogen,” said Rangan.

Other findings from Consumer Reports’ tests include:
Coca-Cola products tested had the lowest levels of 4-MeI for products with caramel color listed on the label.
While Whole Foods’ Dr. Snap has a “natural” label, its products contained 4-MeI. All caramel colors are considered artificial.

What the Government Can Do
Consumers Union, the policy and action arm of Consumer Reports, has filed a petition with the
U.S. Food and Drug Administration (FDA). Specifically, it is asking the FDA to:
Set a standard for limiting the formation of 4-MeI in those caramel colors that contain it (caramel III and IV).
Require labeling of specific caramel colors in the ingredient lists of food where it is added, so consumers can make informed choices. Not all caramel color contains 4-MeI, but consumers have no way of knowing. Europe already requires this type of labeling.
Bar products from carrying the “natural” label if they contain caramel colors.

What Consumers Can Do
At this point, the best consumers can do to avoid exposure to 4-MeI is to choose soft drinks and other foods that do not list “caramel color” or “artificial color” on their ingredient list.
Note: Consumer Reports partnered with Johns Hopkins Center for a Livable Future to do the testing and the risk assessment. This project was made possible by donations to the Consumer Reports’ Food Safety and Sustainability Center.

Consumer Reports is the world’s largest independent product-testing organization. Using its more than 50 labs, auto test center, and survey research center, the nonprofit rates thousands of products
and services annually. Founded in 1936, Consumer Reports has over 8 million subscribers to its magazine, website and other publications. Its advocacy division, Consumers Union, works for health reform, product safety, financial reform, and other consumer issues in Washington, D.C., the states, and in the marketplace.


loren woodson January 17, 2014 at 9:18 am

porter abuse at wfm in midtown detroit treat there janitors poorly and allow the team members and team leaders to do the same it is a culture of harassment and is treatment that is tolerated as our store atl stated pick your battles nobody cares it just is ageism sexism and racism is all tolerated team members intentionally spill things so you can clean it up while they watch and laugh nobody cares that you work hard keep a smile are nice to customers make the store look good are placed in several situations you are told do not let anyone steal your joy while co workers are constantly mistreating you just for the fun of it


k. Hom December 21, 2013 at 4:26 pm

I order a fresh goose on 12/12/ 2013 at Long Beach, Calif. store on line.
Odder #1317064, PLC/UPC 29030600000. I picked up today as planned. Arriving home, I noticed it was “Geese Frozn” on the receit and UPC #029030605633. I talked with store manager Richard on phone, he said it is the same thing!
How can it be the same? with the different UPC and price.

I placed the faith and trust on Whole Food. But I do not think I have been treated honestly or fairly.

Thank for your attention.


Sylvia Rozwadowska December 7, 2013 at 8:50 pm

Dear Whole Foods management,

I would like to pass my compliments on the Whole Foods store on River Street in Cambridge.
Generally I hate shopping and can’t spend more than 10 min in any store. With the exemption of the Whole Foods in my neighborhood.
I made shopping there my Sunday ritual. For a long time I thought that it is because of the great selection of products but finally after almost a year I know that it is because of the ambience in that particular store. I would like to thank and recognize the manager -Patrick. Last summer after I did an enormous shopping I realized that I had forgotten my wallet. I offered to leave my shopping and come back with the wallet but he told me to take my shopping with me since I had some meats there and come back with credit card whenever is convenient for me. I told the story to my entire office and they where just shocked!
Also I would like to pass my compliments on Melanie from seafood station.
She is alway so friendly, kind and in a great mood. Recently I couldn’t stop myself and ask her how does Whole Foods trains people to make the customer service so naturally pleasant. And she explain me some of the training: that the whole team votes either they want the new person on the team, they are encourage to give the samples etc.
The training truly works -it is one of the best customer service I’ve ever seen. Shopping there really is an indulgence.
Please send my sincere thank you to the team in my neighborhood Whole Foods store on River st in Cambridge.

Sylvia Rozwadowska


Michael L. Mallary November 30, 2013 at 12:01 pm

I became very sick after eating your “Pacific Organic Free Range Chichen Broth” by Pacific Foods of Oregon because it contains unlabelled lactose and I am very lactose intollerant. I know for sure that this is true because I used my patented (USPat.# 7,182,822, Lactose Test Apparatus, issued 2/27/07) to varify it in addition to my severe response (which could warrant a law suite) to your product.
I am not vindictive and would like to help you prevent this type of false labbelling problem on your other products. So please have an executive contact me so that we can prevent this type of misfortune for your other customers of which ~25% are lactose intollerant in adulthood (75% of the people in the world are lactose intollerant).

Dr Michael L. Mallary, PhD, IEEE Fellow
X Osgood Rd
Sterling, Ma 01564

978-422-XXXXX (home)
412-736-XXXXX (cell)


Carolyn Krouse November 20, 2013 at 4:24 pm

I live a 3-minute walk from the E. 57 St. store in NYC. I go into the store at least twice a week. I spend a lot of money there. Invariably when I am looking for a specific item, it’s not where it was last time. Or, the store no longer carries it. I was willing to give the store some slack because they were new and I figured that they needed time to organize the place. But they’ve been in business too long to do what they did this week. The entire fruit and vegetable section has been rearranged so that nothing was where it was before. They have mixed the fruit and produce aisles so that the sections are no longer separate. If you want to find apples, you have to walk down three aisles before you’ve seen all the apples they carry. I realized that these rearrangements in the store are not to make the store more functional. They are to ensure that the customer goes through sections that they might not go through if their items were where they used to be. This means more exposure of their products to the consumer, who is likely to pick up something they were not intending to buy before they walked in the store. I’m going to save time by walking an extra five minutes to the Food Emporium, where things stay where they were and I don’t have to go on a scavenger hunt every time I do some food shopping.


Deirdre Carleton November 6, 2013 at 1:07 pm


Sure wish you would bring back the 365 Frozen Yogurt in the 1/2 gal size. It was great. You offered it in Vanilla, or Chocolate. I have been told by the store that I can special order it, but when I have, it has never come in. There is a market out there for healthier frozen alternatives that I feel you are missing out on. Bars are not the same.


Deborah Humphries October 21, 2013 at 8:08 pm

October 21, 2013

To Whom It May Concern:
I purchase your chicken noodle soup, like I have done over the last years. But tonight I choked on a chicken bone, it was truly a frightful experience. I was able to get it out, thank goodness. But if I would have been a child are a elderly person it would have been much worse. Please put out a message to your stores that they have to double check their chicken soup and any soup that has meat that has been de-bone. I feel extremely lucky tonight.
Deborah Humphries


William Rosenthal October 13, 2013 at 10:21 am

Earlier this month I wrote an email from to the address on your website and have had no reply. I had a horrible experience buying Applegate ham, packed specially for Whole Foods.
I bought a package of Applegate sliced honey ham and one of slow cooked ham on 9/28. Unfortunately, I never checked the expiration dates until after I had eaten sandwiches made from the sliced ham package and became violently ill later that evening. I checked the dates then and found that both safe sell dates were for 9/26.

My wife and I live in a motorhome and travel across the country regularly. We always look for a Whole Foods where we stop because we have felt that your stores had the freshest, best foods available and are concerned about products that are sold. Since this last experience and Whole Foods apparent lack of concern I must conclude that this isn’t true.

I purchased these packages at:
3180 New Center Point
Colorado Springs, CO
on 9/28, 11:43 am Receipt # 0379 05 0091 510

Yours truly

William Rosenthal
603 496 XXXXX


Denise Dempsher October 2, 2013 at 1:55 am

My experience with Whole Foods located in Marlton in reference to a donation has been very disappointing. I have tried for multiple years to get Whole Foods to donate food for our bi annual rummage sale. Every time I submit a letter and the 501c, follow up with a phone call to the marketing manager and he is really quite cool and smart with me his name is John Glenn I believe. I always ask for lunch items to feed my senior volunteers, he always says he has to buy the items and then can donate to us because he has a budget. I have pleaded with him do donate stuff already made and cannot be used again the next day, cookies, pastries etc.I always submit early, he has informed me before that he never received my request because he gets so many every day. Once he told me to call the following season for our next sale, I called and he gave me the run around as always. The guy is creepy, this is a store where the average socio-economic status is above average income and he spoke with me as if I was some bimbo from the projects. Our church is located in a very affluent town and the many of the members shop there. I no longer shop there for anything because of his treatment in reference to my request. I just go to Wegmans. I plan to contact the store manager next if he denies my request again. Im not asking for expensive items, just something to feed my volunteers. I would be happy with some fruit anything that is nutritious. Even Trader Joes has donated food!
Shame, Shame Mr Glenn


omar August 5, 2013 at 12:13 pm

I Was working for prepared food exactly two years,Whole Food is practicing DISCRIMINATION, I was treated different ,because of my race,i was blame for other people mistakes.It started about may 2011 the team leader we had Scott Melvin,wrote me up for invalid reasons ,trying so many times so my write up acXXXXulates,so he will have a reason to fired me,but he was separated from the company. Now Jacob that is assistant leader continue Discriminating against me ,blaming me of things i did not do.I communicate to Jay and Melissa and nothing happen.I Was there to do my job,not to babysit grownups co.workers.Edward ,was always making fun of the way i talked ,and talking bad about my mom,and telling me to go back to my country.Some people do what ever they want ,and team leader /supervisor act like teenagers and lot of sexual way of talking and bad words all over the kitchen.Somebody need to investigate.Thank you


omar August 5, 2013 at 12:16 pm

Whole Food Market Mason OH 45040


ms nita August 6, 2013 at 11:53 am

I have been discriminated Against by whole food’s Management Team (Michael & Ted)& their Security person, Michael the manager must have told her 2 follow me because I Am Black for over 2yrs! She has caused me to be upset for years! It Must Stop! I feel like calling the Police to File Charges! I’ve asked Michael to stop her But he won’t! I’ve begged them to get her to stop! they seem to like to torture me while Shopping!


zaki kouefati July 18, 2013 at 7:54 am

please send me in mi email catalog all whole food and adress your company exactly please and state and city because i live in Miami fl. and i like to open whosale in my werhouse for sale but i need good Price for i can to sell okey thank you


Aida July 4, 2013 at 10:10 pm

As I understand it, the 2 Whole Foods employees that were speaking Spanish were doing so either talking to each other or to a customer that spoke Spanish; Not to anyone that only spoke English. And as for Terry’s comments here about the schools, instead of complaining blaming the Spanish speaking children that “supposedly” slow down the other children while they learn English, blame the school system in your State that throws all the Spanish speaking “newcomers” together with the other children, expecting a miracle that no one in this world is capable of when you are new in a country. Instead, the school system should put those children in an accelerated language program to learn English fast before putting them in a regular classroom. Children can learn any language a lot faster than any adult when you can give all your attention to the language you are trying to learn, and not throwing them into confusion. And as for what language they speak at home, is nobody’s business what anybody does in the privacy of their own home, as well as to whom a person speaks to in what language only to each other, even at work, don’t you think? I have yet to find an American that moves to another country and tries to learn the language there, even after many years living in that country. They are all always running only to whoever speak English and “don’t bother” to learn the language of their host country. So you can’t judge, because at least in about a year’s time those children here, will be speaking English and you won’t be speaking any other language when you live elsewhere.


Terry June 7, 2013 at 5:51 pm

I as an AMERICAN think your policy on English at work is a good one. We live in a packing house community and most don’t speak English and it is a hazard when something goes wrong on a work line. They see something and can not relay a warning to others that don’t speak Spanish. Mexico dosn’t want Americans and won’t put state forms in English. It is time we put English back in America. My wife has taught school for 35 years and the Spanish speaking students are slowing the speed that English speaking can learn. To much time spent on them learning English at school then to go home and speak Spanish.


Adriana June 6, 2013 at 10:23 pm

I’m very dissapointed in the story I read today about the 2 associates that were suspended for speaking Spanish.. The majority of my friends and family will be boycotting your stores through out the nation. As we all believe in freedom of expression and speach …http://blogs.ocweekly.com/stickaforkinit/2013/06/whole_foods_spanish.php


dan June 2, 2013 at 8:30 pm

I went into Roseville Whole Foods looking for fresh wild fish. The fresh wild Pacific halibut looked pretty good. However, upon a closer look, I noticed that the farm raised wanna be salmon was lying almost on top of that beautiful halibut. You should keep all farm raised fish separate from the wild fish to avoid contamination.


Melissa April 18, 2013 at 10:58 am
Melissa April 18, 2013 at 10:57 am

Having just seen the reports about Whole Foods selling out to Monsanto…. I’ve been a very loyal shopper there for more than 5 years because I believe in your products and your mission statement. Yes, it’s more expensive and that was just fine by me….until now.

Whole Foods has sold out to Monsanto. They caved, pure and simple. The Genetically Modified foods/produce will start small, but will surely grow in number.

There’s no reason to shop at Whole Foods anymore. They are essentially no better than any other chain. It’s not organic if it’s genetically modified or has been raised with Round Up.

I am much better off going to small farmers markets and small farms. More time consuming, yes. But that’s what I’m willing to pay for.

Whole Foods is nothing more than another major company that caved. There’s no reason to continue shopping there because they have gone against so much of what they stood for.

Massive disappointment- will not be shopping there anymore.


Darla Beuerman April 5, 2013 at 5:51 pm

Shame on you for selling out to Monsanto! I will never shop your store again.


jennifer February 3, 2013 at 4:50 am

I wanted to tell you about an experience I had today at the Whole Foods in Newport Beach fashion island.A co-worker and I walked into the store at 4:50 pm to purchase a smoothie. I knew the exact time because we had 10 minutes to get to work which is right across the street. I ordered my 24 ounce smoothie then stood next to a lady waiting for her purchase. As her and I continued to wait I saw that a couple who ordered after me got their juice first. That was when the lady next to me told her husband she would never be ordering a juice again from Whole Foods. I then realized that I too had been waiting a long while. As the lady and I looked on we began to complain to each other about how long we were waiting for our drinks. Keep in mind that i came into the store with a co-worker who ordered a hot sandwich, paid for it then left when i was still waiting. The lady finally brought our drinks and mine was 16 ounces and not 24 like i ordered. She tried to add to it but messed it up somehow and had to start all over. There were 4 people working behind the counter. FOUR!!!!! 3 girls and 1 guy. I am not joking when i tell you that i was 10 minutes late for work. I waited 20 minutes for a smoothie. While they were talking and laughing and joking with one another me and the other customer waited patiently. Im all about having fun at work but there is a place and time for it. I never write corporate offices to complain but this was one of those times that was just unnecessary to me. Mostly because of the way no one said they were sorry for how long we waited or the fact i was late to work. I will not be coming over to whole foods again before work. I will go to Jamba Juice or another store that will have better customer service.


Gloria M. Poirier November 5, 2012 at 12:57 pm

Good afternoon,
Just read an article in the Boston Globe that confirms Whole Foods will be opening at the Johnnies Foodmaster site in Arlington, MA.

First, as a future customer, I would like to extend a welcome to you and wish you the best at your new location.

As a Foodmaster customer, I would like to encourage you to seriously consider hiring those employees at the Arlington location who apply for employment in your store.

I think the manager at Foodmaster in Arlington has a great staff of employees. They are always friendly when waiting on customers and helpful when answering questions. He has certainly done a thorough job when hiring his employees. Many of the employees have been there for years which also speaks volumes for the management there.

I felt I needed to express these thoughts since I am sure this will be a difficult time for those facing unemployment in these difficult economic times.

Thank you for your time and consideration to this email.

Gloria M. Poirier


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