Whole Foods Corporate Office

Whole Foods Corporate Office Address

Whole Foods Market, Inc.
550 Bowie St
Austin, TX 78703

Contact Whole Foods

Phone Number: (512) 477-4455
Fax Number: (512) 482-7000
Website: http://www.wholefoodsmarket.com
Email: Email Whole Foods

Executives

CEO: John P. Mackey & Walter Robb
CFO: Glenda Jane Flanagan
COO: A. C. Gallo

Whole Foods History

Whole Foods Market began in 1978 when current co-CEO John Mackey and his girlfriend opened a natural food store called SaferWay in Santa Monica, California.

In 1980, SaferWay merged with another natural grocery store, resulting in the first Whole Foods location in Austin, Texas.

The following year, a huge flood devastated Austin.  Whole Foods lost all of their inventory and had no insurance.  Neighbors chipped in to help fix the damage.

In 1984, Whole Foods expanded to Houston and Dallas.  In 1988, the expansion continued to New Orleans.  In 1989, a Palo Alto location was opened on the west coast.

The company continued to grow in the 90s and the 100th location opened in Torrence, CA in 1999.

There were several acquisitions in the 2000′s and the chain continued to grow.  A flagship 80,000 sq ft store was built in Austin in 2005, which also serves as the Whole Foods corporate office.

Today the company operates more than 330 locations in the US, Canada and the UK.

 

{ 106 comments… read them below or add one }

Ana Juric August 20, 2015 at 11:01 am

Dear Whole Foods,

I’m writing to you regarding the recent controversy over price hikes in your stores. I recently purchased a product at your store that I believe was unfairly marked up 36 percent. As per your company policy, I would like to receive the marked-up item for free.

The situation is as follows: On 5/30/2015 I purchased the “derma e Deep Wrinkle Peptide Moisturizer SPF 30” for $35.98. Then, on 8/17/2015 I purchased the same exact product for $44.99.

I have kept the boxes and tubes of both products and they are the same exact item with the same exact LOT # and Expiration dates. LOT# = 141051. Expiration date = 10/2017.

The two items were purchased in different stores, just a few miles apart in Houston, TX. The item purchased on 5/30/2015 was purchased at store 305. The item purchased on 8/17/2015 was purchased at store 434. I have retained both receipts and would be happy to provide you with them.

I have been a long-time and frequent customer of Whole Foods. With my patronage, I have financially supported Whole Foods generously for decades. Even when the controversy over price hikes erupted I remained a loyal customer. I assumed that such stories were an anomaly. This experience, however, has left me extremely disappointed. Such a price hike is unconscionable. It was also by pure accident that I discovered that I was overcharged in this case and I am dismayed to think of all of the other times I may have been overcharged without knowing it. A 36 percent price hike is extreme and has led me to question whether Whole Foods is deserving of my continued patronage and loyalty.

For this reason, I am strongly and with great conviction requesting that I be given the product I purchased on 8/17/2015 for free, as per your company policy for items that were unreasonably marked up. I want to keep the product and receive a refund of my purchase price. Otherwise, I will return the item to the store for a full refund since I can purchase it at a fair and reasonable price elsewhere.

I am writing this message because I have been a long-time, loyal customer of Whole Foods and am disturbed that such an egregious price hike would occur.

I look forward to your reply.

Anna Juric

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Patricia Farrington August 10, 2015 at 5:09 pm

CEO
I have to say as a customer of whole foods I am satisfied. As a relative of an employee of whole foods I am more than disappointed. Perhaps the CEO should go undercover and pay attention to the underhanded goings on. Your team leaders are a joke. You write up employees every five seconds for the most ridiculous reasons. For the perfection you desire your employees should be paid 25.00 hr.

CT may be an at will state but giving yrs to your job and perfecting your bakery skills out of college should count for something. Being accused of random acts and being fired is ridiculous.

My niece was proud of her accomplishments. She has worked with me at my winery and event center since she was 8 yrs old. She has baked for over 500 people during our events and festivals.

I could write a book about your Riverside CT store. Your employees do not respect your management. I don’t blame them. Perhaps you could pay as much attention to your employees as you do your organic foods.

Patricia Farrington
President
Honora Winery & Vineyard, Inc.

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Kimberly spear August 9, 2015 at 6:30 pm

Hello I’m an everyday shopper. I love your store and your food. Not only do I feel the quality is great but it has improved my health having a rare auto immune disease called mixed connective tissue disease I use diet and vitamins to manage. But recently I became alarmed learning that the water I buy from whole foods Crystal geyser has an F rating by the water authority with arsenic traces. Nestle brand holding a B rating is what I have switched to and I’m hoping you will carry it soon!

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Steve July 22, 2015 at 3:03 pm

I want to tell you about my experience last week at Whole Foods in Pompano Beach, FL on N Federal Highway. I usually shop at Publix but thought it would be nice to vary my routine and try this store. It was very pleasant inside and I got a few items. I failed to review my receipt before leaving which I should have done in light of the overcharge publicity of late. I glanced at it when I got home and I was overcharged on some coffee which was supposed to be on sale. Called the store and asked if it could be backed out on my credit card since it was just $3 and I didn’t want to drive back. That was not possible according to the contact person who asked if I wanted to speak to a manager. I talked to a manager who did go check to make sure the error was theirs, and when she verified it was, offered to send me a gift card for the three dollars and another $5 for my inconvenience. I told her okay and she said she would put it in the mail “tomorrow”. That was on July 15. Today is 7/22 and I still have not received anything. To make matters worse, the half-and-half I bought there on this trip curdled when added to our coffee the next morning even though the expiration date on it was 8/22. Not going back to your store. I shop at Publix two times a week and I have never had something like this occur there.

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George Bambrick June 27, 2015 at 7:25 am

Just an update about this, I received an email from the manager about something
like it was a case of mistaken identity and a half hearted apology, Is this all I get maybe you should value your customers a bit more, This is an outrage that I was treated like this, But to not even receive 
compensation for what I was made to feel, Well I guess you have lost my custom, I would like to hear what your reply will be, Regards, Mr. George Bambrick.

Sent from Yahoo Mail on Android
From:”george bambrick”
Date:Sun, 14 Jun, 2015 at 7:12 PM
Subject:Re: Store Complaint in UK Kensington Store.

Hi I sent you in a customer complaint, I do expect a reply to this please, Kind regards, Mr. George Bambrick.

Sent from Yahoo Mail on Android

From:”george bambrick”
Date:Wed, 10 Jun, 2015 at 8:59 PM
Subject:Store Complaint in UK Kensington Store.

Dear Sir/Madam, How are you? Could you please pass this to Customer service please, I want to tell you about my experience at your Kensington Store, As you are a company who has good ethics but sadly this does not show in your customer service, I entered your store in Kensington High Street on the 9th of June about 5:30pm to 6:00pm London, I am a regular shopper, As I was about to decide what I was going to buy, The secruity guard approached me and asked me had I been banned from this store or Piccadilly, How does he have the right to come right into my space and suspect me of something without proof, This is totally wrong and very upsetting to my person, I have never stolen from any Wholefoods stores in my life, My love for your store has turned ugly, Thanks to this indiviual and the manager who basically looked like he was not really believing me, I knew he was the security guard as I had put a complaint in about him a couple of weeks before as he had blantly followed me around the store which made me feel really uncomfortable, I then made my way to customer service and was directed to till 23 where I asked to speak to the manager about the treatment I received, To be quiet honest I have not been left satisfied as the manger said he would look into it and it could be a case of mistaken identity, Ok but that is not good enough, How can someone on two occasions make a customer of yours feel like this?? I mean I want to bring this too your attention before I consider what I want to do about this, Once was enough but twice I will not accept this, For the manger to not even take my details to let me know the outcome is really not professional in my eyes, I sent an email to the Kensington store last night but I have had no response, I then said to the manager I would not shop here again, He seemed not to really care either way, I do expect this to be looked into a for an explanation on why I have faced these distressing situations when all I am doing is shopping for my health and wellbeing? If I do not hear a response back then I will take the necessary action to get the answers I deserve, Thank you in advance,
I look forward too your reply, Kind regards, 

Mr. George Bambrick.

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Jason Wolfe June 15, 2015 at 12:04 pm

Dear Mr. Mackey,

My wife and I have been frequent shoppers at your store in Dedham, MA. but no longer. For the third time in less than three months, food we’ve purchased has gone bad within 48 hours of us buying it. The first two times were fruit, watermelon specifically. This time, we bought whole wheat tortillas. This was last Friday. Today there is mold all over them. I have pictures which I’d be happy to send you but unfortunately, there is no ability to do this on this website or on that of the local store. To say I’m, disappointed would be an understatement. If it happens once, I can understand, but three times in such a short period, that’s unacceptable. We’ve enjoyed your products and the experience but to spend as much as we’ve spent, and to have this problem continuously reoccur, I’m going to take my business elsewhere. Just thought you’d want to know. And again, if you are interested in seeing the pictures, I’d be happy to send them.

Thank you for your time and for listening. I hope your staff will talk investigate this issues with the Dedham store so that other shoppers are not faced with the same problem.

Best regards,

Jason Wolfe
Sharon MA

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Donna Gallegos June 2, 2015 at 11:46 am

Just wanted to let you know that one of your stores let go a damn good managergo today they set him up to fail after he lost three guys in one week and couldn’t keep up with so called production he always kept his numbers on just were they were suppose to be was named manager of the year several times he had been with the company 20 years but one of the mangers wanted him out I thought Whole Foods cared about there people but apparently not!!!!

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eric reay May 20, 2015 at 11:41 am

Hi there,Called 10.30 am ,Amanda answered,Looking for Fermented Black Garlic,says I,I,ll transfer you to Grocery,wait 3 mins,cancel call.Call Amanda,sorry no one picked up I,ll transfer again,no answer.Call Amanda,Sorry I,ll try again.Got thru to assistant but it wasn,t his dept,he,ll transfer me,no one picked after 4mins,cancel call
Call Amanda,she again is sorry puts me on hold calls the Manager,Sorry “THEY ARE IN A MEETING.”

Thought I,ll call John Mackay ceo,Guess what this 330 store chain doesn,t have is an 1-800
or1-888 #so I didn,t call John
This phone call session finished @10 58am
Am I any further ahead,NO. Am I SORRY,YES
Please remove “Sorry “from your corporate vocabulary as it seems hollow and insincere after hearing it more than once.
I didn,t know what being serviced was until I overheard two farmers saying that the bull was servicing the cow!
Amanda is in your Mississauga she needs an ATTAGIRL with Patience that equals mine!
I also send Positive letters when I get above average service.

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Cosmic Valet April 8, 2015 at 11:27 am

Your store in Clearwater, Florida is such a grand disappointment. I have waited in line for coffee for as long as 10 minutes with only one or two people in line in front of me. And this with three people working the area! I’m originally from Austin so this really blows my mind. Yesterday, I wanted to get a couple of things and my coffee on my lunch break. I was told I would have to wait in line twice, once for my coffee and again for the rest of my items. The majority of the cashiers never smile or even acknowledge you when you approach them. They look none to happy to be there. Seriously? This is what you call superior customer service? I think not. I’ve tried to reach the store manager Mike over a period of a couple of months. He is either, not in, on vacation or in a meeting. Wow! I want his job.

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Joan March 28, 2015 at 1:55 pm

I have been a loyal customer for over 30 years. Recently, in the Bedford, MA store–the closest to my home and where I’ve shopped for the past 15 years–I noticed that the choice of brands for certain items, prepackaged greens and soy milk, are now limited to your WF brand. I have the quality, esp. in the greens, deficient. Most recently, I bought your spring mix, and twice now each has gone bad within a day of purchase. I used to buy Olivia’s, but you no longer carry that brand. I also used to buy Organic Valley and Earth Balance, both of which you no longer carry. I do buy many of your 365 brands and find them of high quality, but I object to your discontinuance of other competing brands.

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M Lund March 26, 2015 at 9:11 am

Dear Mr. Mackey,
I feel a need to advise you of the poor management and oversight of your San Diego HillCrest employees. I have personally born witness to several incidents by an employee in your vitamin department named “Isabella” who conducts herself VERY unprofessionally to the point of being rude to customers.
This young girls pays more attention to her co-workers and does’nt feel a need to address customer questions or issues. When asked for assistance, she acts as if she is being bothered. This has happened on 2 separate occasions.
This woman has used inappropriate language around my 6 year old son involving breastfeeding-to which I had to have a lengthy conversation.
If this is the “NEW” Whole Foods policy to staff their stores with these types of employees, I will be shopping at Trader Joes, Sprouts or any other natural foods store in future.
I have addressed my grievance with the store directly, with no follow-up as of yet.

Signed,
~An offended ex-supporter of WF

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Lawrence Blackwell March 16, 2015 at 12:19 pm

John P. Mackey & Walter Robb

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Lawrence Blackwell March 16, 2015 at 12:19 pm

I need to speak with John P. Mackey &/or Walter Robb (Office of the President).

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Diane February 11, 2015 at 11:12 pm

Whole Foods in Oxnard terrible. I have experienced: Spoiled fruit, VERY burnt and tasteless soups, old and dried up hot foods. The hot foods are the worst. Not appealing or appetizing. What a disappointment. Whole Foods in Thousand Oaks so much better. Hope the one in Oxnard cleans up their act.

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paul January 27, 2015 at 6:17 am

Ok these losers from dedham ma wholefoods ….I guess half of them can’t find real job all they do stab others with lies…please ass holes get a real job……how can review people you can’t even review your dumb ass…look at loser Dario …poor immigration came here from escapingexico thinking his shit don’t stink…half of these Spanish people are so stupid.

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Princess January 22, 2015 at 5:03 pm

Greetings!! How is Everyone’s?? HAPPY NEW YEAR!!
On Monday, January 19, 2015, I was at the Whole Foods in Clarendon. I had a wonderful time!! The food was excellent and the customer service was impeccable!!

Mr. Alvin, Mr. Trae, Mr. Chris, Mr. Aaron, and Mr. Kamul were all beyond extraordinary and made all of us customers smile with their exceptional business etiquette!!
THANK YOU!!

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Mary Roser January 21, 2015 at 7:19 pm

My late husband was a WW II Army officer. We shopped at Whole Foods in Chattanooga, Tn. Also we shopped at Earthfare and they even advertise they give servicemen and women AND veterans a discount. Whole Foods is always asking if you want to contribute to this and that, but never for the people who made it possible to have a successful chain, as you have with Whole Foods.

It was suggested tonight once again that I write to corporate office. We shall see how much good that does.

Sincerely,

Mary Roser

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Reza Seddighi January 19, 2015 at 3:50 pm

Dear Sir/Madam:

On December 13, 2014 I purchased half a cantaloupe wrapped in plastic wrap from Whole Food Market (Whole Food) located at 4771 Yonge Street, Toronto Ontario M2N 5M5 and been charged 13% HST for it. As basic grocery is zero rated I discussed with store manager with no success.

I called and wrote to Canada Revenue Agency (CRA), GST/HST Ruling Department in this regard and received a written confirmation that a half cantaloupe wrapped in plastic wrap is zero rated tax.

I submitted a copy of the ruling along with purchase document to store manager Tom and requested a receipt for further follow up. Unfortunately he refused giving me a receipt.

Since I could not find any Canadian phone/fax number or mailing address to reach you, I am this complain for your further response to CRA ruling.

Looking forward to hearing from you.
Thank you,

Reza Seddighi
* Sheppard Ave. East
North York, Ontario M2N 0C8
Tel: (416) 512-****
Email: mr***@yahoo.com

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Howard Davis,Jr. January 6, 2015 at 3:49 pm

To marketing department:

My name is Howard Davis, Jr. I won a Gold Medal in the 1976 Olympics (Boxing)
Some of my teammates were Sugar Ray leonard, Leon and Michael Spinks!
I’am a MMA promoter in the state of Florida, we are the largest MMA Promotional Company in the state of Florida!

Our televised events are shown on The CBS Sports Network, which has 60 Million subscribers! Our next event Feb. 6, 2015 will be held at the Magic City Casino in Miami, Florida. I would like to further discuss what we can do to market your product through our Televised Professional Mix Martial Arts ShowCases.

Thanking you in advance,

Howard Davis, Jr. 1976 Olympic Gold Medalist (Boxing) and
CEO, Fight Time Promotions
FightTimePromotions.com
954-224-****

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Jacqueline Kadish January 2, 2015 at 4:44 pm

Bought my daughter, a Providence resident a Whole Foods gift card. It was never delivered. Apparently someone else used it. She was told she was out of luck…. Really? Don’t you have ANY responsibility to deliver an item when purchased? If I bought a shirt a LL Bean’s and it never got delivered they would be responsible. She has met with rudeness and a lack of help all day today… Wish I had never done this or at least was given an option of an e card. This seems like a scam to me. I would be checking into this third party you contract with to handle this for you. Sure don’t run into this with Trader Joe’s or Wegman.

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jessica williams December 30, 2014 at 3:06 pm

A guy by the name of Keron who works on 6th Ave and 24th St at Whole Foods in Manhattan is one of the worst guys representing your customer service as whole foods. He has been harassing me and a friend of mine for returns – even with a receipt for groceries that were spoiled. We should not be made to feel uncomfortable when we have to go out of our comfort zones and ways to return something that was bad. He is terrible and makes us never want to walk into that store again. . .

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Eugene Arrindell December 9, 2014 at 12:29 pm

Dear Sir,Madam
I try to send my enquiry to your company but I am constant blocked to mail
It would be nice if my inquiry can reach the right person to view my inquiry.Thank you.
As exclusive supplier for Dein Saft Premium Bag in Box juices originated in Germany we are proud to introduce our Brand New Unique Super Healthy Organic Aronia Berry concentrate and non – concentrate juice.

Our Dein Saft Organic Aronia Berry juice can be delivered in contents of 3, 5, and 10 liters.

10 liters contents are excellent for Hotels and Restaurants and Catering Services.

On request we can offer private labeling to our clients, if wish or desire.

A pack of Dein Saft Aronia Berry concentrate 3 liter juice in Bag in Box packaging yields 15 liters, 5 liter packaging yields 25 liters and 10 liter packaging yields 50 liters when mix with water or with sparkling water.

We recommend a ratio of 1 parts Aronia Berry juice and 4 parts of water

Aronia Berry non concentrate (ready mix) can be delivered in 3, 5 and 10 liter Bag in Box contents.

Due to Bag in Box packaging and aseptic filling in a sterile bag, the 100% Aronia Berry Organic juice concentrate and non – concentrate has a long lasting shelf life of 12 months when closed.

When opened, it can last up to 3 months without spoiling!

Ex-Works BIB Dresden.Germany. 3L-100% Aronia Concentrate Juice US.D $ 56.98 / 5L-$ 76.90 and 10L – $ 136.40

As example: Liter Price for 3L/BIB = $ 56.98:15=$ 3.90

M.Q.O = 2 Euro Pallets/784 BIB cartons

Ex-Works BIB. Dresden.Germany. 3L-100% Aronia Juice US.D $ 21.50 / 5L – $32.48 and 10L- $ 62.58

As example: Liter Price for 3L/Box = $ 21.50:3=$7.16

M.Q.O = 6 Euro Pallets/2352 BIB cartons

S.R.P for 15 liters total of Aronia Berry concentrate juice the consumer pays only $ 6.57 per liter

S.R.P for 25 liters total of Aronia Berry concentrate juice the consumer pays only $ 5.33 per liter

S.R.P for 50 liters total of Aronia Berry concentrate juice the consumer pays only $ 4.69 per liter

S.R.P for 3 liter total of Aronia Ready Mix juice the consumer pays $ 12.03 per liter

S.R.P for 5 liter total of Aronia Ready Mix juice the consumer pays $ 11.38 per liter

S.R.P for 10 liter total of Aronia Ready Mix juice the consumer pays $ 10.75 per liter

Worldwide 100 % Organic Aronia Berry juice sells for an average price of $ 14.75 per liter.

If your company might be interested in our Aronia Bag in Box juice than please don’t hesitate to contact us.

In the meantime thanks for your attention and we look forward establishing a successful and long term business relationship with your company!

Best Regards

Eugene Arrindell

ceo of Mercury Inc .Wilmington, DE, USA.

globaljuicelovers.com

Phone Number 302- 883****

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Rev. Janet Aiken November 26, 2014 at 6:35 am

Dear Mr. Mackey,

Good evening to you and your staff. I do hope your Thanksgiving is blessed.
I am emailing you to inform you of a terrible incident that will never be corrected,
yet can be compensated for. WHOLE FOODS MARKET located on 97 Street and
Columbus Ave in New York City, NY. Is the store I ordered a wedding from on this
November 12th (Wednesday) which to be picked up from the bakery on November 14th at 11AM. I waited at the bakery about 20 minutes before a cake was brought up from downstairs. When I looked at the cake, I had to hold back the tears because the all white lace decorated cake with a baby blue rose in the middle of it with the words Blessed Marriage November 14, 2014 I expected was not seen or picked up because the cake was totally different, it was a lite beige in color butter cream cake with lime green flowers around it with It was a lite beige icing with green and orange flowers and ‘Blessed Marriage November 14, 2014. The groom and his bride had a wedding without a wedding cake. To add insult to injury, the bakery team member gave me a wrong number to the store manager , 2 of the bakery team members was very unprofessional giving me excuse after excuse.
I would to see that the couple is compensated for the worse mess up and disregard Whole Foods Market could have managed to do to a sweet couple.
I am writing you because I was the one who spoke up for the bakery in your store and you failed. I shop at Whole Foods Market, not just at 97 Street, though it is my favorite location, I shop Columbus Circle 59 St in midtown Manhattan, 14 Street and Union Square, 24 Street and 7th avenue and lower Manhattan location near the World Trade Center for several years now. I did their vows and felt like 2 cents because I advocated for my favorite store, I have talked so many people into shopping for food, paper products, dish washing products and everything including vitamins, hair, bath products. How could this happen? Your bakery dropped the ball
Big time! I was in the store waiting for 2 hours for a young I was told could help me but she was out to lunch, I never saw her and was told by one of the team members in the bakery that the time her lunch break would end was unknown.
I went last night to shop for the holiday and felt like crying, I feel embarrassed still.
As you walk in your store there is no way you can avoid seeing the bakery, it is right in your face when you enter Whole Foods Market. Am considering going to another food chain to purchase my family’s food. Surely, this is not what should take place for sure a beautiful occasion or for any reason. They had NO WEDDING CAKE, I left the bakery looking for an alternative cake and found NONE. I raced home to pickup my attire, rushed to the church with NO CAKE.
I could not let this gross error go, especially after being treated as though I was the problem. Something favorably has to be done for them and myself. Make it RIGHT.

Sincerely Wounded, and Embarrassed, Disappointed,
Reverend. Janet Aiken

Contact: ***@yahoo.com
****@gmail.com
917-334-****

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Annie November 21, 2014 at 3:44 pm

Went to Whole Foods in Baltimore today (Harbor East) Ceaser was great. He took care of my turkey needs. Much appreciated. I will return to the store due to his great customer service. Thanks Ceaser and Happy Thanksgiving!

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Wayne D. Du'Rant November 17, 2014 at 2:08 pm

Dear Mr. John Mackey and Mr. Walter Robb,

I was invited to attend the Downtown Miami Whole Foods Market Job Fair on Monday, November 17th, 2014. I signed-up for Session A, which begin promptly at 9:00 am and ended at 11:00 am promptly, due to the scheduled all day interviews.

The interview process I experienced at the James L. Night Conference Center was an innovative way of seeking qualified Team Members and excluding the people who do not fit-in the culture that Whole Foods Market has fostered over the years of building their Brand. The roll playing “Skits” that we were asked to preform gave a personal, professional look into the character and personality of all the attendees.

We were fortunate and privileged to have Mr. Arron Chapel as our “Master of Ceremony” to educate, inform, enlighten and navigate us through the culture of Whole Foods Market as well as the expectation of the entire Team Members. I truly enjoyed the two hour interview process, not a dull moment and the “Skits” challenged your creativity as well as fostered team work. I am truly excited about joining the Family at Whole Foods Market, if I’m selected to fill one of the many positions that are needed for the Downtown Miami Whole Foods Market.

I also, would like to “Thank” the Team Leaders that took the time out of their busy schedules to observe the entire group interact with each other as well as individually. They are as follows: Jeff, Marlow, Santana, Marie, Marlin, Darren, Jenelle and Crist! It was a pleasure! Thank you, all for making my experience with Whole Foods Market interview process a memorable one!

Thanks Again,
Wayne D. Du’Rant

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Lynn Michaels October 31, 2014 at 5:34 pm

Dear Mr. Mackey and Walter Robb;

I am writing you to introduce you to an excellent opportunity regarding a natural
product for people and pets. It was developed by a naturopath. On the site you will
have everything you need to know. There are many ways to purchase it. It is not multilevel. You would probably want to sell it retail. There is a video on the site narrated by Leonard Nimoy the famous Mr. Spock. Our chief formulator Dr. John is on the video. It is called Microwarriors.” The Power of Probiotics.”
my site is sammcillwain.xengenhealth.com
user name *
PASSWORD *
email ***@yahoo.com
cell 727-564-****

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Debbie October 30, 2014 at 4:14 pm

I called to speak with someone in customer service. Evidently, customer service does not exist. One can only leave a message and that is very frustrating. Does Whole Foods realized that once a person calls global customer service, s/he is usually already frustrated and that getting an answering machine does not help the situation. Forget email, that is not satisfactory. The recording does not even say the lines are busy or give any other reason.

I was, emphasize was, excited about the Whole Foods Rewards card. Perhaps it rolled out too soon. The points are not correct. I gave the amount of time my store suggested for the system to catch up, and still the number is incorrect. I am not a happy customer on more points than my initial concern.

I see the note about wanting to make sure Whole Foods sees my comment or complaint. Really? Do you really want me to advertise my complaint for you. How insulting can you be to a customer? Did you really write, “Share your experience to get more attention.”? Are you appealing to five year old children or to adults? My opinion of Whole Foods is rapidly sinking. There is Mom’s Organic Market. Maybe they are growing due to your attitude towards your customers.

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Natasha Turner November 3, 2014 at 9:57 am

I emailed them also with a complaint. It was referred back to the store I complained about. Yesterday I went into the local store. I was treated very disrespectful. I have never seen these people behind the counter before but he knew I sent an email to the corporate office. He said I would not be served there anymore since I did that.

I am puzzeled as to how he knew it was specifically me. My rationale is I have applied there for more than 4 years while being homeless. They choose to ridicule me when I come in as a Customer (homeless) instead of hiring me to get out of homelessness…what is really up with whole foods? Their name is too big for their customer service to suck….is that what this company is built off of?

The original complaint is because they say I cannot return food without a receipt..okay…but a “regular” customer can. They said I am costing them too much money by returning the food. I would get the refund on a gift card; buy foods I can chew(teeth missing)…but I know they have a write-off sheet that has to be kept or some one gets fired for stealing. I know they get a store credit from the manufacturer for bad food….this is why employees cannot take home outdated food home…it’s stealing….their $….

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Informed Consumer October 24, 2014 at 5:17 pm

Please stop using canola oil in Whole Foods’ prepared foods!

Proponents of canola oil like to point out that canola oil has bee around since ancient China and India. Use in Northern Europe has been documented as early as the 13th century. However, the oil was used to burn as fuel (for example, in oil lamps) and as a lubricant. Not to eat as a food. Canola oil became so popular as a lubricant for steam engines that a shortage during WWII led Canada to vastly expand its production. After the war, there was an oversupply and our erstwhile allies scrambled to find a new use for it. And they found the “perfect” place to dump the oil in the expanding post-WWII “baby boom” U.S. food market of the 1950s.

To make matters worse, over the years, the rapeseed crops used to produce canola have become increasingly modified. In fact, by 2009, 90% of rapeseed used to make canola oil was GMO. Now it is ALL GMO, which wreak havoc on ones’ health, bodies, immune systems and consciousness.

Bottom line: canola oil was never meant for human consumption. I have never used canola oil for cooking and I don’t recommend it. Stick with olive oil, which is TRULY healthy. And I always read the labels of packaged foods and prepared foods … even on so-called “healthy” products in popular grocery and “health food” stores.

Since Whole Foods portrays themselves as being healthy and promoting healthy foods, please live up to that self-imposed standard by actually following through and STOP USING UNHEALTHY AND INFLAMMATION-CAUSING CANOLA OIL.

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Elaine Grossomanides October 23, 2014 at 4:00 pm

To show a genuine concern from a top Grocery chain is dissappointing to me as a customer to have a horrific experience 2 days ago with legitimate information , filed a incident report and NO offical management calls me regarding my situation and I am the customer, I should not have to follow up with YOU.

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Natasha Turner November 3, 2014 at 9:58 am

I guarantee you your complaint was referred back to the local store…no one is going to help you with that complaint…they don’t care..

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Johanna October 23, 2014 at 2:13 pm

Interesting that I cannot get to anyone at the corporate office for a list of vendors that they use for fish in Iceland. I am working on an article and Whole Foods in the past has been linked directly to a vendor that is responsible for illegal whaling of endangered species. You think they would wish to clear their name, however the fact that they are making it so difficult to speak to anyone supports all the negative press I have been reading about their ethics. My personal shopping experience will not be with Whole Foods until I have my answer. No answer speaks suspiciously of guilt. As a journalist I have never had such a difficult time getting ahold of the corporate offices. Even Ebay who is notorious for this was easier!

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Remo Melucci October 22, 2014 at 9:54 pm

My wife and I find it very discouraging when, as owners of a plug-in Chevy Vote,
find non plug-in cars in these spaces. We left three times this month because we could not plug in and are ready to give up unless you put a TOW AWAY sing or a FINE sign, to stop this. The store personnel there at Whitfield Mall in Countryside, Clearwater, Florida, could use your help in getting signs installed.
Thanks

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Harold October 21, 2014 at 10:47 am

The Whole Foods in Harbor East (Baltimore, MD) is always swamped and super busy, why do they not have more people working and helping cashiers bag items? The lines run into the aisles and these poor cashiers are stuck doing all of the work while I see supervisors standing by Customer Service laughing and playing around — not doing anything! They need to be out helping the cashiers and customers. Where is the team work at this store????

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Concerned Consumer October 15, 2014 at 4:19 am

I came on this website to send a comment directly to John Mackey. (Let’s see if some courageous employee ensures it reaches him.)

So I come across this blog describing conversations John is co-authoring in “Conscious Capitalism: Liberating the Heroic Spirit of Business” accompanied by a discussion of personal enlightenment.

Noble concepts, yet I find it a bit ironic that my original purpose was to ask John how he justifies, thinks and feels w/re to WF being globally nicknamed “Whole Paycheck Market.” THEN, I read a 7/30/14 online article titled “Can Whole Foods Escape Its “Whole Paycheck” Image?” by Alison Griswold in which Ms. Griswold opens with … “After the company announced its second-quarter results in May, shares fell nearly 20 percent overnight on fears that the chain was losing its hold on the organic market. Heading into Wednesday’s earnings report, Whole Foods’ stock was the second-worst performer in the S&P 500 after losing 30-some percent of its value since January.”

One of my questions to John was going to be, “Doesn’t WF’s upscale (snobbish?) image & pricing limit both the public and itself?” NOW upon noting the title of John’s book (“Conscious Capitalism”) and reading of a commitment to “give back” to the community – I’m compelled to add, “Isn’t it disingenuous to tout ‘conscious capitalism’ and ‘giving to the community’ when WF continues to be less accessible to mainstream shoppers, and especially the “food jeopardized”?

According to a new Forbes magazine tally, the 400 wealthiest Americans are now worth $2.29 trillion. Their combined wealth grew last year by $270 billion – a 13 percent increase. These 400 billionaires now own more wealth than the bottom half of America – more than 150 million people. While the very rich become richer, most Americans have become poorer. Median family income declined by almost $5,000 since 1999 and more than half of the American people have less than $10,000 in savings.

So why is WF kissing up to the privileged if it is about “conscious capitalism” and “giving back to the community”? And doesn’t it think the fastest way to recover from its own downturn is to be more accessible to the mainstream despite their being less-than-privileged?

In all candor, I do my best to “avoid” shopping at WF owing to its prices and “holier-than-thou” attitude. Yes, I like the feel of the environment and the products, yet when I see as I did yesterday an item priced $1.50 higher than I find at Safeway or Foodland less than a mile away, it doesn’t take a genius to figure where I’m going to shop. And believe me, between these and local farmer’s markets, one need not feel compelled to seek organic, local foods simply at Whole Paycheck.

Were I John, I’d make it my VERY FIRST PRIORITY to have WF “join the human race.” Forget about convincing the public how “exceptional” WF is. That’s simply more egoistic energy operating at a systems level that doesn’t come close to the truth of what “enlightenment” is really about!

Read my lips, John … “Enlightenment is about groking at the core of our being that ‘we are one’ – that everything we do effects everyone and everything else – and that the very minute we think of ourselves as ‘better than’ … we have distinctly ‘dropped out of’ our proclaimed state of enlightenment.” And what a gas that is – thinking we can proclaim ourselves as “enlightened”!

Time to wake up WF.

Concerned Consumer

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Natasha Turner October 12, 2014 at 1:19 pm

I am tired of being discriminated against your employees at: 1797 Hydraulic Road, Charlottesville,VA 22901, Geoffrey Garbaccio, Assistant Store Team Leader. He is not the only staff who does that. I do panhandle at this intersection. Customers do bring me food. Occassionally it is something I don’t eat or cannot chew due to the condition of my teet. I explained to him my situation. He looks at me w/disgust and says he won’t help me. I wanted to exchange this food for macaroni and cheese off the bar. He said “No. I will not do it.” I know it can be done=reweigh the food for a store credit on a gift card so I can eat…I have applied to this store for over 4years now. They know my name and fac well enuff to talk bad about me yet won’t hire me…what sense does that make? I never return food for cash. That would make me a dishonest panhandler. Now this foodis going to waste.

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Natasha Turner November 3, 2014 at 10:21 am

this is the complaint that was referred back to the store. Corporate is not doing anything to help. I went in yesterday to return chicken wraps that I cannot eat…this is the response I got from the chief dude who was downstairs & needed to come up stairs “to deal with me” as she put it. When he gets up there he says I can return food this last time but not ever again. He said” Those people are giving you food thinking you are gonna eat it. how dare you bring it back in her for money.” wel, i alway sget food..but i had to think on things for awhile yesterday. i had to think about what caused them to act that way because I know they get store credits for outdated foods, returned foods that cannot be shelved, & food that has expired in their deli, etc. They have a write-off sheet that has to record all tallies of the expired foods. If not some one will be fired for stealing their money. So no food is not wasted.

Anywho, he says he knows I sent an email to their corporate office & they will no longer help me. (doesnt that prove they choose help this city keep the homeless homeless? they all knew my face and my name yesterday but no one has seen my application? really? and im dumb..just becasue I m homeless)The only reason I can think of is they are watching me & my boyfriend way too hard while we panhandle…shouldn’t they be working..focused on customers inside the store?

anyway, a few weeks ago a lady blessed us with a $100 gift card for whole foods. she said it is because we are always in love on the block & that is some thing she loves to see. she asked how long had it been since we had a date..we told her….she told us about the wine bar where we can buy wine, have a drink, and eat…so that’s what we did..we had a date night in whole foods & we enjoyed it very much thank yoo to the lady…the employees there ASS—UMED we were exchanging food just to come back & buy alcohol in their store..well that is the stupidest thing i have ever heard since the liquor store is RIGHT ACROSS THE STREET FROM THE whole foods store…am I stupid? or are they just too jealous?

They can ask someone to buy them wine if they want & probably get it lol..how do I know they are making an honest living? just because they have a job? so what? how do i know they are not alcoholics & drug addicts working there hiding behind that uniform?

why are they allowed to make a judgement call about my life? why are they so concerned with my life? it has nothing to do with the Product. her response told it all…i was being discriminated against due to my social class…..long live whole foods……..

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Natasha Turner November 3, 2014 at 10:23 am

and yes I have the name of jeffrey…he gave me his card..tht is how i know his name…..im so mad im mispelling words…..omg..its not so bad..

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Stephen September 24, 2014 at 6:14 pm

I was discriminated against in your store my a person who told me his name was Chris C. He refused to give his last name but did say he was the store manager. This is the store on Ambassador Cafferty in Lafayette, LA. I was in your store shopping, and checking the place out like everyone else when Chris stormed up to me and demanded that I take my dog outside. I calmly tried to tell him it was a service dog where upon he demanded that I put a service dog vest on him and make him walk on the ground and not in the cart. I complied not wanting to make the situation worse. I then went up to customer service and asked for the head store manager to explain the problem. While he was very pleasant and did his best to remedy the situation he still had no training on dealing with people with disabilities. I want to know why this is. In the 4 years I’vehad a service dog i have never been treated like this. McDonald’s, Best Buy, Albertsons, Walmart, and every other corporate chain I visit trains the managers to at least not break the federal laws set in place by the ADA. I would like to know what is being done to remedy this situation.

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BILL PLOOF September 19, 2014 at 12:21 pm

Bank of America discontinued offering the Whole Foods gift card in their rewards program which is very disappointing. Will your card be available in the future?

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M Lawrence September 8, 2014 at 1:08 pm

I was so excited to hear that you have a store slated for Shreveport, LA. Then my excitement waned when I found out where it will be. I know you have done market research and I’m sure our realtors where very helpful, but I’m afraid you will turn off a whole segment of our community and surrounding areas by putting it on 70th Street. That is the most difficult area to navigate during peak shopping times because it becomes so congested. I avoid that area at all costs during rush hour, and I know a lot of other potential customers who would tell you the same thing. I believe you would have better success putting your Shreveport store near Academy and Home Depot on Bert Kouns. That area is still plenty busy, but not nearly as congested. In that area i don’t think you will not turn off anyone.

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Teresa Moore September 5, 2014 at 2:47 pm

I would like to talk to someone in the Construction Dept. I represent Carpentry Contractors who would like to bid on a tenant fit out for the Centerville/Dayton Ohio Store. We monitor and promote area standard contractors of this area. Please email me or cal 513-593-****.

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harold Schiffman August 31, 2014 at 9:32 pm

I saw the TV interview this morning of the chairman. (Sunday 8/31/2014) I was so happy to see him explain why the people work together in the store as a team. I go into the Lake Grove store, in Long Island NY and everyone that you ask a question to does not just point but will take you there, when you check out they smile and ask if we found everything and if a question comes up they seek a person to help. I keep this positive as the people who work for you in that store (and I am sure most others) take working there as a serious and “friendly” opportunity.
To hear that the team gets to interview to see if that person would fit in great idea but I am sure there is one who heads it up. Coming from years at Intel retail division I learn as we said culture, put across what we are trying to accomplish, suggestions and as a team, group if something is not going the right way together think how we change. MY POINT YOUR COMPANY AND STORE WORKS SO HARD TO MAKE IT HAPPEN. Always a smile, always a hello as you pass them. Bottom line makes me feel good to go in.
I am glad for that interview today, find a way to share so people understand that is the goal of the company and the employees. Let the consumer better understand that you work so hard to see this and support what it will take to get it. (30% discount to employees-smile)
Negative side, get your paper bag company to find better glue so the handles don’t come off as you walk out the store. Has happened to me several times.
Hope I explained what you guys work so hard for, “customer satisfaction”

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Richard August 18, 2014 at 5:25 am

My wife and I shop in one of your stores on average of once a week. We’ve always found the company to act in many admirable ways–stocking high quality products, excellent retail customer service, community participation, compensation of team members, etc. We’re so enthusiastic that we’ve been shareholders since 1992. But we find ourselves questioning the company’s good name and judgment. We were disturbed to learn of plans to sell rabbit meat. I don’t just mean that we think it’s a bad idea. I mean that we find it repulsive and we’ll probably stay away until you stop offering the “product.” If rabbit meat is continued to be sold we’ll probably also divest our stock.

As the owners of pet rabbits seeing rabbit carcasses in the meat case would be traumatic. It’s comparable to a dog lover encountering golden retriever meat on display. I’m sure that you’ve heard arguments along these lines. I wanted to let you know that I think you’re shooting the company in the foot on this one. We recommend a quick and public about-face.

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