Toms Shoes Corporate Office - COHQ

Toms Shoes Corporate Office

How would you rate your experience with Toms Shoes ?

[Total: 6    Average: 3/5]

Toms Shoes Corporate Office Address

Toms Shoes, LLC
5404 Jandy Place
Los Angeles, California 90066

Contact Toms Shoes

Phone Number: (310) 566-3170
Fax Number: (310) 467-4100
Website: http://www.toms.com/
Email: Email Toms Shoes

Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Executives

CEO: Jim Alling
CFO: Karen Cate
COO: Susy Korb

Toms Shoes History

Toms Shoes was founded in 2006 by entrepreneur Blake Mycoskie. While competing in The Great Race in Argentina, he noticed that most people were wearing a very basic, canvas, slip on shoe. He tried them and liked them so much he decided to start his own company in the US. Mycoskie also noticed that many of the children in Argentina could not afford shoes. Mycoskie decided to donate one pair of shoes for every pair that he sold.

Today, the company still donates one pair of shoes for every pair sold, as well as donating part of the profit from the sale of eyeglasses to vision care for the poor. In 2015, Mycoskie sold 50 percent of his interest in the company to Bain Capitol for $625 million. This former CEO believed that this new infusion of cash would help the company increase in size.

The company has been criticized, however, for lack of transparency regarding their shoe factories, which are based in Ethiopia, Argentina, and China.

{ 4 comments… read them below or add one }

Lucy Erwin December 13, 2017 at 8:35 pm

Hi,

My name is Lucy Erwin. I placed an order on 11/24/2017 for 2 pairs of shoes that were IN STOCK. The Confirmation Number: is 51371128477. I ordered the shoes as Christmas gifts for my 2 daughters. I have never received anything other than the confirmation number. I have made 3 attempts to get a status on the order, most recently tonight. On my 2 prior attempts, I was told that my order was stuck in Processing and that they would send an email to HQ and I should get an email back in 2-3 business days with an update – that has not happened. My husband and I spoke with Jerome and then Jaslyn (sic) this evening. They had nothing but the “company line” of it is stuck in Processing. Jerome first told us the shoes show out of stock for new orders but ours should be on hold. Jaslyn then retracted Jerome’s story and said the shoes probably wouldn’t ship and the order would cancel on its own. Is there anyone there that knows definitively what is going on in your company? If there is, would you have them respond to either this email or by phone at 713-962-XXXX. I am running out of time to get the shoes by Christmas.

Thanks for any help as this is ridiculous and I am running out of time.

Reply

Liudmila July 11, 2017 at 10:11 pm

I returned the product in 2014 and NEVER got refund back. I tried to call so many times, no one ever helped or could find out where the refund. Guys, don’t shop at Toms, they only pretend to care about the people, but they don’t.

Reply

Nikita Advani May 31, 2017 at 12:15 pm

Dear Toms,
My name is Nikita Advani and I am a student at Cerritos High School. In my AP Environmental science class we were assigned a project in which our entire class has to create an environmentally friendly product. We were inspired by how Toms does the One for One program and we wanted to implement that into the product we created. We decided to create string slippers that would be sold in developed countries and for every string slipper bought we would donate one to Oxfam International to take into a developing country. Our brand is called Sol International and the sandals are called Mate 1.0. The reason why we picked string sippers is so that we could create one shoe that everyone could use. We would have guides on the sole of the shoe so that people can cut the front of the sole to make the shoe the right size for their foot. Each shoe would be provided with sternum straps that would have a lot of material so that it can be adjusted to the size of the foot. Our product is environmentally friendly because the soles of the shoes will be made from pure rubber which is biodegradable. We want to reduce the 300 million pairs of shoes that are disposed of in landfills and just sit there because they aren’t biodegradable. Our production requires less energy since we only have to produce the rubber soles and since we the show is make to fit all sizes.
As a company that has been successfully doing the One for One program we wanted your opinion on our idea and if there were any tips you had for us in bettering our project. We are working with our school’s engineering team to actually create a prototype of the shoe and while we are finding ways to make our design better we wanted to know if you had any thoughts about it! I hope to hear back from you soon.

Sincerely,
Nikita Advani
Sol International CEO

Reply

D Doucet May 30, 2017 at 3:08 pm

I purchased a pair of “toms” for my son. They were used for 2 months, the rubber around the leather detached and water was seeping into the shoe. I was very dissatisfied with the product. The style was 354231 leather paseo. They were brown in colour and a size 13. The price was $79.99 the tax and shipping. The product total was over $100. I would hope that it was a ldefect with that particular shoe and I would be willing to try another pair if I was compensated.
I will look forward to your quick response.
Sincerely
Danette Doucet

Reply

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