Toms Shoes Corporate Office - Corporate Office HQ

Toms Shoes Corporate Office

How would you rate your experience with Toms Shoes ?

[Total: 9    Average: 2.6/5]

Toms Shoes Corporate Office Address

Toms Shoes, LLC
5404 Jandy Place
Los Angeles, California 90066

Contact Toms Shoes

Phone Number: (310) 566-3170
Fax Number: (310) 467-4100
Email: Email Toms Shoes

Toms Shoes Facts

Date Founded:
Founding Location:
Number of Employees:

Toms Shoes Executives

CEO: Jim Alling
CFO: Karen Cate
COO: Susy Korb

Toms Shoes History

Toms Shoes was founded in 2006 by entrepreneur Blake Mycoskie. While competing in The Great Race in Argentina, he noticed that most people were wearing a very basic, canvas, slip on shoe. He tried them and liked them so much he decided to start his own company in the US. Mycoskie also noticed that many of the children in Argentina could not afford shoes. Mycoskie decided to donate one pair of shoes for every pair that he sold.

Today, the company still donates one pair of shoes for every pair sold, as well as donating part of the profit from the sale of eyeglasses to vision care for the poor. In 2015, Mycoskie sold 50 percent of his interest in the company to Bain Capitol for $625 million. This former CEO believed that this new infusion of cash would help the company increase in size.

The company has been criticized, however, for lack of transparency regarding their shoe factories, which are based in Ethiopia, Argentina, and China.

Toms Shoes FAQs

Question 1: What is the phone number for Toms Shoes?
Answer 1: The phone number for Toms Shoes is (310) 566-3170.

Question 2: Who is the CEO of Toms Shoes?
Answer 2: The CEO of Toms Shoes is Jim Alling.

Question 3: Who founded Toms Shoes?
Answer 3: Toms Shoes was founded by in .

{ 8 comments… read them below or add one }

Jean Beazley June 5, 2019 at 6:29 pm

I have been a Tom’s customer for a long time which is why I am so dissatisfied with the lack or actually non existent customer service.
A friend sent me a gift card by email for my BD. I used part of it and later when I wanted to apply the remainder it would not accept the order number .

I have sent 3 emails asking for help with no response and called once.
I am sending you a copy of my friend’s email and hoping you can resolve this problem.

Order Number: 51715935877
Order Date: Mar 22, 2019
Great news! Your order is on its way.

Ship Date
Mar 22, 2019
Ship To
Ship Via
Visa ****2052
Exp: 03/20

100 eGift Card, Qty 1

Invoice Total (VAT included)
Invoice Total (VAT excluded)

Invoice Total (VAT included)



For customers within the continental United States,
returns are on us.
See our Return Policy
See our FAQ

With every product you purchase, TOMS will help a person in need. One for One.

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©, LLC
5404 Jandy Place
Los Angeles, CA 90066
All Rights Reserved.



Billi John May 17, 2019 at 10:32 pm

Hello, I was in your Abbott Kinney Location today in Venice, California. I incurred poor customer service and what I consider to be an imposition on my purchase. Not only was there a power outage and all of the outlets in the location where unavailable, which is an imposition on what I’ve purchased, which is a power source to charge my devices and free internet, along with my coffee, but having come in the location with the same amount of things that I always have, a couple of bags that all fit under my table, and having been, during my tenure here as a customer, been offered free pastries and everything without complaint, I was approached in sort of a retaliatory way, after having asked why none of the power sources where working in the store, he said “your bags, we can’t have them”, I said, “I have the same amount I always have and they can fit under my table” , he said “okay” and walked away. I didn’t appreciate anything that happened during my visit. I also have to add that the entire place was empty. I imagine it’s because of the power outage. People come here to sit down, with coffee and work on projects, to charge their devices while they work and use the free Wi-Fi. Without this ability, especially without being informed that there is an outage before purchasing coffee, with the fact that they could’ve spent their money elsewhere, then they choose not to visit the store. If you look at your footage for the Abbott Kinney location, the entire place is empty. Hopefully you guys can audit the place soon and things will change. The poor customer service and lack of power is a huge liability.


warrine kavanagh December 18, 2018 at 3:08 pm

I placed an order for 6 pairs of Tom’s shoes on 12/3/18. As of 12/18/18 they have not been shipped. I have emailed and called the company over 7 times. Never received any response from my emails and was placed on hold for hours and hours. My reference #is 02966445.


Barbara Mueller November 23, 2018 at 8:10 pm

I have spent a large part of this Black Friday trying to order 2 pair of shoes. I get to the shoes, but when I “add to cart” nothing ‘adds’. I was looking forward using the THANKFUL 30% off offer, but I can’t even order them.
I would like: 1 pair Toffee Suede Crepe Women’s Classic size 9.5 $69.95 and
1 pair Spruce Plaid Felt Women’s Classics size 9.5 $59.95
If someone will please input this order and contact me, I will give them the payment information.
Gratefully, Barbara Mueller Marshall, proud owner of 24 pair of Tom’s! hope to be 26!


Lucy Erwin December 13, 2017 at 8:35 pm


My name is Lucy Erwin. I placed an order on 11/24/2017 for 2 pairs of shoes that were IN STOCK. The Confirmation Number: is 51371128477. I ordered the shoes as Christmas gifts for my 2 daughters. I have never received anything other than the confirmation number. I have made 3 attempts to get a status on the order, most recently tonight. On my 2 prior attempts, I was told that my order was stuck in Processing and that they would send an email to HQ and I should get an email back in 2-3 business days with an update – that has not happened. My husband and I spoke with Jerome and then Jaslyn (sic) this evening. They had nothing but the “company line” of it is stuck in Processing. Jerome first told us the shoes show out of stock for new orders but ours should be on hold. Jaslyn then retracted Jerome’s story and said the shoes probably wouldn’t ship and the order would cancel on its own. Is there anyone there that knows definitively what is going on in your company? If there is, would you have them respond to either this email or by phone at 713-962-XXXXX. I am running out of time to get the shoes by Christmas.

Thanks for any help as this is ridiculous and I am running out of time.


Liudmila July 11, 2017 at 10:11 pm

I returned the product in 2014 and NEVER got refund back. I tried to call so many times, no one ever helped or could find out where the refund. Guys, don’t shop at Toms, they only pretend to care about the people, but they don’t.


Nikita Advani May 31, 2017 at 12:15 pm

Dear Toms,
My name is Nikita Advani and I am a student at Cerritos High School. In my AP Environmental science class we were assigned a project in which our entire class has to create an environmentally friendly product. We were inspired by how Toms does the One for One program and we wanted to implement that into the product we created. We decided to create string slippers that would be sold in developed countries and for every string slipper bought we would donate one to Oxfam International to take into a developing country. Our brand is called Sol International and the sandals are called Mate 1.0. The reason why we picked string sippers is so that we could create one shoe that everyone could use. We would have guides on the sole of the shoe so that people can cut the front of the sole to make the shoe the right size for their foot. Each shoe would be provided with sternum straps that would have a lot of material so that it can be adjusted to the size of the foot. Our product is environmentally friendly because the soles of the shoes will be made from pure rubber which is biodegradable. We want to reduce the 300 million pairs of shoes that are disposed of in landfills and just sit there because they aren’t biodegradable. Our production requires less energy since we only have to produce the rubber soles and since we the show is make to fit all sizes.
As a company that has been successfully doing the One for One program we wanted your opinion on our idea and if there were any tips you had for us in bettering our project. We are working with our school’s engineering team to actually create a prototype of the shoe and while we are finding ways to make our design better we wanted to know if you had any thoughts about it! I hope to hear back from you soon.

Nikita Advani
Sol International CEO


D Doucet May 30, 2017 at 3:08 pm

I purchased a pair of “toms” for my son. They were used for 2 months, the rubber around the leather detached and water was seeping into the shoe. I was very dissatisfied with the product. The style was 354231 leather paseo. They were brown in colour and a size 13. The price was $79.99 the tax and shipping. The product total was over $100. I would hope that it was a ldefect with that particular shoe and I would be willing to try another pair if I was compensated.
I will look forward to your quick response.
Danette Doucet


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