Suddenlink Corporate Office - Corporate Offices & Headquarters

Suddenlink Corporate Office

How would you rate your experience with Suddenlink ?

[Total: 67    Average: 1.4/5]

Suddenlink Corporate Office Address

Universal Cable Holdings DBA Suddenlink Communications
12444 Powerscourt DriveSuite 450
St Louis, Missouri 63131

Contact Suddenlink

Phone Number: (314) 965-2020
Fax Number: (314) 315-9496
Website: http://www.suddenlink.com/
Email: Email Suddenlink

Facts

Founder:
Date Founded:
Founding Location:
Number of Employees:

Executives

CEO: Dexter G. Goei
CFO: Charles F. Stewart
COO: Hakim Boubazine

Suddenlink History

Suddenlink was started in 2003 after Classic Communications bankruptcy.  Classic was renamed to Cebridge Connections.

In 2006, Cebridge renamed itself to Suddenlink after completing acquisitions from Cox and Charter Communications.

In 2006 and 2007, the company completed a large nationwide backbone project.

In 2010, the company acquired Windjammer Cable.  They also began to partner with TiVo to offer Premiere DVRs.

In 2011, the company began to offer HBO GO and MAX GO programming.

In 2012, the company was the first in the US to offer TiVo Stream.

In 2013, the company was the first to offer TiVo Mini.

Today, Suddenlink is the 6th largest cable broadband provider in the US.  They currently provide service to over 1.5 million subscribers.

In 2014, the company had annual revenue of $2.33 billion.

{ 206 comments… read them below or add one }

Kb December 6, 2017 at 8:29 am

We find your TV ad with the man locked out of his room in his underwear offensive especially with all the problems with our elected officials. Why are you promoting this behavior? You need to pull that ad today and come up with something else that better represents your company.

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Richard Gilbert November 29, 2017 at 1:25 pm

Suddenlink is horrible the supervisors support staff all I think customers should file a class action lawsuit it’s always a different story they give you a certain about that your bill will be when or if the bill come it’s something totally different it’s ridiculous

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Polk December 16, 2017 at 11:04 am

Somebody really needs to get the ball rolling and let’s file a lawsuit on Suddenlink. They are continuing to rip people off with their poor service and always turning it in to collections. They are a poor piece of mess. Let’s get this started. Then they have the nerves to continue calling, and sending advertisement. Now how sorry is that.

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Lloyd F November 22, 2017 at 3:03 pm

I order Sudden Link October 16th they showed up at 7:45 at night from a contractor that Suddenlink hired as third-party installed equipment supposed to get unlimited data high-speed internet 400 he got it up to 320 that night it dropped down to 12 he gave me his phone number calling the next day he had me call their service and that’s where the s**t started rolling down hill they have been out here now as of November 18th 7 times now I’m trying to get them back out here again to work on the internet I have talked to 3 different supervisors and three different cities that have no control over the Georgetown service department they do as they want scheduled to be here on Saturday from 12 hours no show no call reschedule for Sunday same thing no call no show reschedule for Monday man showed up at 10:45 in the morning no courtesy call to let you know he’s on his way Son answers the door he’s 17 the man turn around just walks off did not ask if my other two children are here both out of college well over 21 call 10 minutes later could not get anyone to come back out reschedule for Wednesday which is today the day before Thanksgiving they were supposed to be here between 8 and 12 and they’ve changed the time now three different times it’s went from 5 two three now it’s back at 7:45 at night if they’re not here tonight Friday the day after Thanksgiving I will be delivering their equipment to their office and they’ll have to repack the s**t themselves this is the most terrible customer service oriented company I have ever dealt with and some of the cost and did you call they have such unprofessional people answering the phone just listen they go yeah can I help you well that’s about as professional for a billion dollar companies I’ve ever seen if their phone the same footsteps as a previous company that filed bankruptcy maybe a lighter going to tell him that’s not the way to run a company cuz it looks like they’re on the way to being filed bankruptcy in themselves they have a one and a half star of consumer report I should have read that myself I’m one of the other idiots that are making this long text message that no one seems to care about yet I also send an email directly to their main office the response I got back was please call our customer service line 1 888 full of crap please take this to Heart whoever you using now is nowhere as bad as this company is

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Yolanda Crawford November 12, 2017 at 6:58 am

Suddenlink sent a tech out to install cable Friday
11-10-17. He was suppose to arrive between 4-6pm. He got here probably almost 8pm. He left after 11pm and left us without cable or internet service. He came back this Saturday morning with another tech and they worked on fixing the issue. The tech left about 10am saying he would return at 12pm he had other service calls and WOW suddenlink my problem is not fixed so I get put off and the tech as of right now has not returned to fix my problem. I called in twice to report the problem and absolutely nothing has been done about it. This is the worst customer service I have ever had. Suddenlink sucks!! I will be looking for other cable service. Thanks management job well done. You want people to come to suddenlink and this is what you get in return. Stillwithoutservices

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Theresa November 5, 2017 at 3:21 pm

Suddenlink charged me $120 a month for basic internet and TV in Lufkin, Texas. They were the only provider, so they take advantage of people! A few years later, they sent me to collections for $78 and no matter how many times I dispute it and waste time calling on hold, collections told me Suddenlink will never stop trying to steal money from me. Do you want to join me with a class action lawsuit?

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CHAUVERIA Cosby November 13, 2017 at 10:09 am

Yes I would like to join you! they are thieves and take up most of the areas here in Lubbock as well and charge me fees for disconnect after a rep turns my service on but then that rep charged me another 10.00 for assisting me when I didnt even make a payment just called why my payment arrangement didnt go through and why my service was disconnected. NO one and I mean No one has the same story why your account is so high or why your payment arrangement wasnt allowed or why you pay to zero balance and have a past due amount on your account 3 days later. They are so disorganized. They dont oblige by last rep comments and dont care and talk crazy to you as well. They basically make thier own rules. I can tell you 4 different stories I was told about y account when I called 4 different times throughout the day.

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brenda Lara November 21, 2017 at 8:16 pm

I want to join you with a class action

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brenda Lara November 21, 2017 at 8:23 pm

I want to sue these rip offs

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Oscar November 27, 2017 at 11:45 am

es count me in. They are terrible as far as customer services and not calling back at all.

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Crescena Williams November 28, 2017 at 12:50 pm

Yes ma’am I will join you in this class action lawsuit, these people are the worst cable company ever. I’ve been on the phone with them every since 7 o’clock this morning and the matter still hasn’t been resolved. They keep telling me different time frames from when you can set up a arrangement when I have been doing this every month now all of a sudden I can’t make arrangements like I have been doing and paying my bill on the date with out any broken promises. They have given me the wrong number for corporate office had me calling another company their about to merge with, which they don’t have the option to look up my account. This can’t be real with this company.

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idawncannon November 28, 2017 at 8:45 pm

Its real alright, they had a revenue of over 2 billion last year

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dawncannon November 28, 2017 at 8:41 pm

Hi, I have tried to get through on the phone and after much wait, we were disconnected and she did not even call me back! I hope it is not so busy due to some unhappy customers like myself. I hate to tell you but you may be getting too greedy. You boast of all these deals and yet treat a loyal customer as myself badly. I have been with you guy long before it was npg cable. My loyalty does not even matter. You never even answered my last email. As for chat, that is another obstacle all together. Why I write is to first off, ask you to change this bill. You brag of a 30 day money back guarantee. Well right after I order this internet, you offer this great deal of a free wifi modem and cheaper internet. So I am asking for a refund and then wish to reorder it with this great deal. As for my main home account that you seem to want to gauge me on, I guess there is nothing I can do. I pay 100 bucks for internet 200 and a phone. You just upped me close to 20 bucks. gosh I’m glad you like me being a great customer after all this years. What a reward.~ Since you can’t seem to help me with my home service, at least make this one right please. I guess I should send my feelings up the totem pole as it seems nobody cares. Thank you for fixing the price on this account at least.

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dawncannon November 28, 2017 at 8:43 pm

ME

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theyidawncannon November 28, 2017 at 8:47 pm

They have a monopoly in our town.

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Steffanie November 3, 2017 at 12:56 am

My terrible experience with Suddenlink has been terrible since I signed up. I was told by the customer service someone over 18 had to be present for hook up. The technician got to my home and refused to hook up because I was not home. I had to wait another week for hookup. The technician then was 2 hours late and couldn’t get any of the equipment to hook up properly. I went to the local office to switch modems out and it still does not work. DONT get even half of the channels I am paying for and then I am told that all they can do is give me a $20 credit and then set up a technician to come out yet another week later. So now this is almost 3 weeks from when I signed up for service! So angry right now!

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tkm November 2, 2017 at 11:36 pm

We do NOT recommend Suddenlink. We had Suddenlink for 2 months. It’s a toss up if AT&T or Suddenlink is worse. Both are completely dishonest, AT&T has worse customer service but suddenlink has extremely outdated equipment and services. In 2 months we had 4 DVRs that stopped working (they are all ancient relics)- of coarse they always fail on the weekends or after hours- so you are without services- despite calling and told someone will call back shortly… For the cost, a person will get better quality TV and Customer Service elsewhere. When we signed up they offered us a free Netflix, then Netflix raised the rate within a month and it would have only covered about 9 months, they said “the credit given is all Suddenlink intends to provide.” just another dishonest way to part you with your money. We no longer have any services with them.

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Rod Raburn November 1, 2017 at 12:35 pm

I thought about communicating in a professional manner in writing but after reading review after review I came to the conclusion it would be a waste of time. With an overall rating of less than 2 out of 5 it appears no one is reading the reviews or doesn’t care. IT appears there is a communications gap between the call in service and management with only a script for training. So sad.

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Kendra October 19, 2017 at 2:47 pm

This has been the most horrible experience ever. I have been mislead and each agent I speak with is telling me something different. The issue is I called in on the 17 to find out the billing information and was told to cover a late payment of $1.76 and then call back on the 20th to set up payment arrangements so that my services wouldn’t be interrupted now it is the 19th and my service have been turn off. So I call back in the lady told me all I had to do was set up a promise to pay and my services would be restored. When transferred to that department they transferred me again and then I was told that because my count was less than 3 months that I couldn’t get a promise to pay. So my question is why was I mislead from the beginning this has taken up most of my day calling and trying to get this problem solved and the last agent hung up on me. Again this horrible service and no one has been helpful at all.

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Donielle October 31, 2017 at 10:32 am

Went thru this crap just NOW. The exact same scenario you just wrote . But I did it prior 2wks before and my due date was supposedly been promised too pay on Nov 1st

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CHAUVERIA Cosby November 13, 2017 at 10:14 am

this company needs a consumer law suit because they are telling me the same exact story!!! My services were restored because it showed I made a payment and he didnt know why they told me I could make a payment arrangement for the 8th of Nov. Restored my service disconnected again Oct 26th!!! Told me they couldnt pull the call but do see Brian restored my service and but now I cant do that and have to make another payment they have started something new where Every one is updated on thier bills and no past due amounts and once you are current you wont have to make payment arrangements again. WHat the WHAT? So you mean you are cutting everyone’s service off, and making us pay for service we have not rendered yet? Yes ma’am!! This company is stealing form us like crazy!!!

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Tina October 17, 2017 at 8:48 am

This is the absolute worst service I have ever received in my entire life! My bills are ALWAYS overcharged. I speak to supervisors who promise adjustments and never do it and then my services are disconnected at random. I was told last week the issues would be fixed after several phones calls I ended up going into an office and the service was the same. No resolution. I am a single mother with a heart condition. I work from home at times and twice last week had to commute an hour with an oxygen tank just to go into work b/c my services were disconnected after I was promised they would not be. I was promised a phone call from a manager and that did not happen. I was told that once again my service would be turned off today which cannot happen. I refuse to pay almost $100 over my normal bill for just internet. It is sometimes very dangerous for me to drive not to mention with a small child. Something has got to give. I am seeing reports like this all the time. Why is your service not improving!??

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Timother Harbert 2545481816 October 12, 2017 at 6:19 pm

If you are thinking of joining Suddenlink…DONT!! On any given day my services don’t work. I’ve called numerous times to no avail. When the tech originallyrics came to my home he did such a shifty job that I continue to have issues to this day. And then they send a tech out who lied and said he knocked on my door when he never did. I took half a day off work for this bs!! And when you call all they say is we are sorry!!! I filed a complaint with public utility commission and switching to direct….I refuse to pay 200+ for such shiitttyyyy customer service.

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Robert L Alexander October 10, 2017 at 5:23 pm

To The Management Team:
Acct# 001-3005-021730403
My name is Robert Alexander. I am a 22 year US Marine Corps veteran. I ‘ve had service with Suddenlink for 11 month. On Sept. 14th 2017 I called and requested to drop my cable service however requested to keep the internet service @50Mbps. I was paying a monthly total of 109.59. I was quoted the going forward for the internet would be $61, also that the cable service would be disconnected on Oct 1th 2017. On Sept 29th 2017 I called due to I had notice that my bill had increased to $178.56 from 109.59 even though I had just dropped my cable service. On that same call I spoke with three different reps who could Not tell me why this increase. I requested that a supervisor call me as soon as possible concerning this bill. I was told that my appointment to disconnect the cable was Oct 1st and that didn’t happen. I didn’t receive a call from a supervisor Brandon until Oct 2nd, where he left a message. I returned the call the next day and was told Brandon is not available and rep would leave a message for him to return call. I didn’t receive a call from Brandon or any other supervisor. I called again today Oct 10th @ 4:11pm due to noticing Another Increase, on the Oct bill to 293.96 with no explanation and was told that Brandon is out to lunch and would have to call me back. Also it was stated that suddenlink set another appointment date to disconnect the cable on Oct 18th 2017. This treatment I am and have been receiving from Suddenlink is Unethical and very Unprofessional. Attempting to take advantage of a 22 year military veteran with these Unethical practices are very Unfair. I will bring this matter and a copy of this email to the attention of the Veteran Administration, the BBB, and TV station WRAL troubleshooter. I am Requesting an Immediate Call From a Supervisor to address this matter.
Thank you – Robert L Alexander – Ret GySgt USMC

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Loretta Nevarez October 4, 2017 at 3:57 pm

I ordered the Canelo fight on 9/16/17, it was a last minute decision to order and I did so right before the main fight was to start. I ordered the fight on the phone, had it on speaker so my husband was listening. The phone order process went fine, when it was complete, the automated service said order complete however the automated service did no state what channel fight was located on. Again….right before the main fight was to begin… so my husband was looking frantically channel by channel to locate it. He came across a channel that offered to purchase it, so he did and popped up the fight and we just caught it in time. When I received my bill, I saw that the fight was charged twice. On 9/25, I called Suddenlink local number and stated my issue and I was told that the rep couldn’t credit my account then but had to route my issue to a supervisor by email and I would receive a call the next day from a supervisor about my issue. No call the next day so I called Suddenlink back on 9/27 to get a status. The rep stated that she showed that it had been routed however had not been looked at yet and to give it another day. No call. I then called back today 10/4, I was told by rep Michelle, that after speaking with a supervisor (and being on hold for 10 minutes) that they would only credit back $25. I said, why…the fight wasn’t $25. I was charged $69.99 and $79.99. She said that they show the fight was ordered on 2 separate receivers and that was all they could do. We live in a 1 bedroom apartment and have only ONE receiver. I asked to speak to a supervisor. She said the supervisor was standing right by her and that was what HE said and she put me on hold again. After another 10 minutes, Keana said SHE was the supervisor and that the only thing they could do was to credit back $25 and if I had called within 24 hours I would have been credited back the full amount of one. I stated to her, you do realize that you don’t send out a bill after pay per view event is ordered and I didn’t see the 2 charged till AFTER it was mailed to me? I then asked to speak to her supervisor. Her response, no that wont be necessary. I said, oh it wont?…ok I will go ahead and contact corporate and hung up. I am not asking for anything extra nor am I making this up. All I want is credited back one of the amounts…I’ll even take the lesser. I am completely shocked at the lack of customer service I have received. If this cannot or will not be resolved at your level I will go ahead and contact corporate offices and officers. Seeing the comments it appears that corporate is a joke. Believe me…I will make ALL contacts by ALL means necessary. Small claims is an option I will definitely consider.

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Sean-Michelle McMaster October 2, 2017 at 2:34 pm

I just spent the good part of 5 minutes reading other reviews, all that I read I agreed with 100% and/or had no trouble whatsoever believing and one that I personally think sums it up perfectly is this “sudden link sucks.” Plain and simple.
In April of this year (2017) we bought a house in a small town in eastern nc. When we researched internet providers we came to the simple conclusion that there were no other providers but sudden link, well that was okay, the service seemed good enough and when you’re moving you don’t really care you want it set up just for the satisfaction of crossing it off your list of things to do which is usually growing by the minute. Now our service is set up, and we’re happy to have our Netflix, and Google back in our lives, when we receive the first bill. The very first bill we EVER received from the company was a “Final Notice” it informed us that we hadn’t paid a previous bill, and after numerous attempts to contact us they would be disrupting our service, and the bill in question would then go to collections. Welcome to your new home, now give us all your money!
When we called, no one would give us a straight answer, the only thing that every representative we spoke to agreed on was that we owed them almost $300.00, for the past months service.
At this point in my story you’re probably thinking wait, they didn’t receive a bill in the first place, and had only just moved in. How could they have a late payment, or a “past months” payments if they were only in their new home for less than a month?
That’s exactly what we wanted to know and if you’re wondering we never received an answer. After speaking with a number of representatives we finally spoke with a supervisor, who was clearly following a script printed out for “how to deal with unruly callers” at this point we were much more than unruly we were angry, and we didn’t care who knew it. Finally after speaking to another supervisor in a different department, not in billing, not in collections but in tech services did we finally get the issue resolved. We still don’t know why we were charged so much, or why we were being sent what I like to call “legal hate mail” but also known as bills, and collections, and we don’t know how it was resolved all we know is we were never charged like that again, and collections claims to have nothing on our wrap sheet so we were in the clear. Now remember the only service in our little town is Sudden Link, realistically if we had options we would’ve cut and run right there and then but unfortunately that was not an option.
So for the next 2 months we used sudden link and paid an willing 75 a month for nothing but internet, no phone no cable just access to the world wide web! Meanwhile we only got connection in three rooms, and when we had someone come out to fix it they said they couldn’t, it wasn’t them it was where our house was positioned on the block, so we call again someone else comes out says there’s nothing wrong and we should be getting connection all through the house!! We still weren’t but we were done arguing. Then one beautiful June day we received heap junk mail, and nestled in this junk mail was a shining light, a saving grace, a small green flyer that stood for hope in my household. Century Link Cable Company was going to start covering my neighborhood. So in June of this year we cut ties with Sudden Link and said hello and welcome to our home to the service of Century Link, and since then our lives have been peaceful, tranquil, and not once have we tried to throw a computer or television out the window!

Until now. October 2017 when I received a call from collections claiming that we owe a total of $273.00 to SUDDEN LINK! for past due service from, July, August, and September…

Now back track to June when we switched companies. We called Sudden Link, and cancelled our service simultaneously paying the last bill. We were informed that our service would be cancelled and that our bill was paid, and that if we received a bill this month to ignore it as the bills had most likely been sent out already. Okay. So we did receive a bill, and we did ignore it, because we did pay it, we didn’t receive anything after that so why now in October are we receiving phone calls requesting we pay them more money?!

Well according to sudden link, our account wasn’t cancelled and we were renting a modem. Which we weren’t we have our own. So when I called and was told this I informed them we have our own modem and we have been with a different company since July, and I have all my bills to show it.

The solution offered to me by Vanessa in collections (on a recorded line I should add)

If you take your modem into your local sudden link to show them it isn’t ours we will waive these dues…

So I have to disconnect my internet, and take it in to the local store then come home reconnect it and hope I don’t screw up my current service. For these people to “waive our dues” “OUR DUES” LIKE WE ACTUALLY OWE THEM ANYTHING.

Unfortunately since I’ve been down the road of trying to speak with a reasonable human being before I know better than to argue. So I’m going to do this and you can be sure that if I do cause a disruption in my internet service, and if I need to have a tech come out, Sudden Link will be paying that bill in full. Which is the least they can do, because I should ask for a full refund from start date to finish just for the stress this company has caused.

Yes I suppose now that you’ve read this you might think wow she could’ve stuck with “Sudden Link sucks” but I really needed to say that to you all at sudden link, and to anyone else who may read this. I have dealt with crappy companies before but never have I dealt with one quite like this.

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EVaughn October 2, 2017 at 9:39 am

I have been trying to find out why I cannot get certain channels that are in my package and it is difficult to even get thru the multitude of layers between automated messages and phone numbers that eventually end up terminating the call. The channel lineup changed and the link provided on one of many recordings says to go to suddenlink’s tv channel lineup and that even leads to a number of links that are NOT useful or user friendly. Then when you finally do reach someone after trying several times they are so incompetent with helping to answer basic questions they end up saying let me check then end up hanging up on you!! So frustrating!!! Suddenlink seems to be hiding from customers and even trying to find the corporate offices to complain you run into disconnected numbers. What a shady group!! So many 800 numbers and recordings they hide behind! When I contact another service provider I might go thru 2 recordings then get to speak to a representative. Suddenlink’s commercials about great service are FALSE ADVERTISING! Next stop ……contacting the FCC and BBB to complain.

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Kaleb Wallace September 19, 2017 at 10:02 am

It’s sad when you venture to a companies facebook page and it’s all negative. But I totally understand why. This company has the worst customer service I have ever dealt with in a company. They do not care about their customers. They are only in markets where there is no competition. WHY? Because they can’t survive with competition. They bully their customers. Their supervisors Nassar in their sales call center, was such a horrible supervisor. He kept his employee on the phone to deal with me instead of taking the call over himself. This didn’t just happen once. I requested to speak with the supervisor and his employees kept having to make excuses for him. Then I asked to speak with his supervisor. Tim, with the employee ID 75101 tried to intimidate me. He was very rude and arrogant. They did not care what the problem was and their company created the problem. He kept saying he didn’t care about what happened in the past and he was trying to fix the problem, yet they were not willing to help outside of what they wanted to do. They did not care how this has put me and my family out. They did not try to make it right. All they kept wanting to do was reschedule the appointment. Reschedule for times I nor my family can do. But they aren’t willing to adjust for their customers, even though they created the problem. They can do this, because of the lack of competition in the area. They do not have to perform to higher standards and can treat their customers how ever they desire. Horrible company, distasteful and despicable.

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Kaleb Wallace September 19, 2017 at 10:39 am

I used improper spelling of some words and I apologize.

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Sandy October 2, 2017 at 7:48 pm

I looked on the internet as far up the ladder as I could to find someone who might listen, I know I’m dreaming but, anyway I wrote an email to Altice who bought SuddenLink hoping that they see what the real customer is going through with rude reps., poor service, etc. Couldn’t hurt? I know… probably not help either. Today when I called Suddenlink the representative had a conversation with the person next to her about whatever while I was talking to her. She did not care. And the bills are going up again in November. This would be a good area to start a new internet service provider… just think the amount of business they’d have.

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Brian Kuhn November 3, 2017 at 5:08 pm

Worst cable system ever and the customer service people seem to play fast and loose with the truth.

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KYLEEN JIANNINE September 16, 2017 at 9:19 am

I have been trying for several days to get to a real human who can tell me how to get to a channel listed on the new lineup but not there. No one has an answer; no one knows who does have an answer. There are no humans after 5:00 p.m. If you call tech support you get a recording that will reset your cable box whether or not that’s the problem. Suddenlink used to have great customer service. Now it is non-existent. HELP

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Jamie Young September 15, 2017 at 9:36 am

I’ve been trying for weeks to get a payment arrangement made. This is due to my father-in-law dying. My son uses the internet for his classes. Now they have suspended the services and said they can’t help me because I didn’t do anything before my services were disconnected. Mind you they did mention the fact that I have been trying to make payment arrangements. I’ve never seen something so heartless in my life.

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Jimmie/ Vicki Jordan September 14, 2017 at 12:12 pm

We were told before we bought a home 2 streets over from where we had service that service is available at our new home. They came out to hook up our service and was told no service available. Now they call me back today and tell me they can get service to me if I pay to have a plant put in my me. Thousands of dollars.
This is beyond wrong. I have sent you many customers.
This needs to be resolved immediately.
214-876-XXXX
Account #\0018636638826003
XXXX Island Cir Old Address
Tool Tx 75144
XXXX Park Pl. New Address
Tool Tx 75143

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Marc Goldstone September 8, 2017 at 7:07 pm

Dear Mr. Goei,

I have been a long time (>15 years) customer of Suddenlink in Bullhead City, AZ. I was perhaps the first subscriber in our community for the new Digital Phone Service which at first was less than reliable. The then plant Manage George Acker was instrumental in improving reliability and he personally visited our home to resolve the issues.
I am writing to you today as I am at whit’s end…

Just over a week ago I signed up for Suddenlink TV Service. Among the equipment provided was a cable card which has been an endless source of frustration. It was also for a friend of mine a year or so ago when he had the same problems. The first card I was given was DOA as determined by a technician that was here yesterday. Unfortunately even though I had requested at the time the service call was setup, that he bring several cable cards the message didn’t get through.
Being somewhat of a computer expert and retired Electrical Engineer I observed a practice in our local Suddenlink storefront where when someone returns a cable card it Is handed out to the next customer requesting one while they have no means to test and certify the card as fully functional. This is like your bringing you car in for a new water pump but instead they put a used part in its place only to have it fail before you can drive home. If this happened you would be pretty mad also.
Furthermore the cable cards when “Paired” can not be verified by Suddenlink. My second card obviously has defective configuration memory locations that prevent access to about 15% of the 200 channels that I am paying for.
I have requested a speedy resolution of this issue but have been told the next service date is next Wednesday. Do you want to bet that the technician will not be alerted to bring at least 3 cable cards with him so that we can “cherry pick” and get one that is fully functional?
There is a significant opportunity to make more happy customers by defining a process whereby returned equipment is 100% tested before it is given to another customer. If the testing can not take place locally the equipment should be shipped to a central location where it can be recertified.
If you could intervene to facilitate a more speedy resolution to my issue, it would be appreciated!

Regards,
Marc Goldstone
Bullhead City, AZ

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Angela Griffin September 7, 2017 at 4:10 pm

Dear Mr. Goei,
I am completely dissatisfied with the current customer service of Suddenlink. I moved into your area in November of 2016 and was told you had the best service. Quickly I figured out that was NOT the case. After multiple attempts of your service team to set up my system I continued to have inconsistent service and poor internet connection if any. Finally a supervisor came out with the technician and determined that the issue was not the wiring in my home but instead that a squirrel had eaten through the wiring on the outside pole. They pulled new wiring from down the street and suddenly I had service! I was then happy!. Until my service was cut off and I realized that I’d been charged a $75.00 installation charge when the supervisor came out, that resulted in late fees that made my account to appear that it was not paid in full.
In January I called your company customer service center for help and after many conversations, hours of waiting, and multiple call backs one of your supervisors was able to see what happened and credited the installation fee back. We discussed at that time that any late fees on my account as a result of the incorrectly billed installation fee needed to be removed as well. At that time we also discovered that my monthly bill amount had increased from the originally agreed upon $163.72 to $179. I was being billed a different amount than I was told over the phone when I first called and signed up for Suddenlink service. It seemed that the first or second or maybe third set of technicians had adjusted my service plan and I was now being billed a different amount as a result.
This supervisor made adjustments to try to get my service to the agreed upon amount (originally $163.72) and finally was able to make adjustments to $161.42 per month. This was an issue b/c evidentially the discount code used for my original amount was no longer accessible.
During our conversations in January I was told that I owed $53.29 as of 2/20/2017 instead of my new monthly bill amount of $161.42 (the difference was a reversal of the $75 installation fee plus related fees billed to my account since). I timely paid this amount on 2/13/2017.
Since February I have timely paid the $161.42 agreed upon prior to the 20th of each month.
Today I determined that somehow the amounts told to me during those conversations did not pan out, that my account has instead been billed $161.44 each month, and my payment of 161.42 has created a late fee each month.
These fees are a complete accounting error as a direct result of Suddenlink’s horrible customer service.
Please have someone from your corporate office remove these fees from my account. Please note I will be shopping for other services.
I spoke to one of your supervisors today in the Rocky Mount office. She was polite and professional but her statement to me was that my bill had been paid late since 2016 therefore there was no way the company would credit me these fees. Please understand the ONLY reason my bill has been paid late is that Suddenlink incorrectly billed me for a $75 installation charge back in November when I had your service installed and I believe any fees, late fees, etc. created as a result of the timing of when that fee was billed and the correcting reversal of the fee should also be removed from my statement. I am writing to you because when I asked to be transferred to her manager, the supervisor I spoke to today said that I needed to contact corporate. When I asked for your number or contact info she told me I could research that on line, it was public information.
I plan to continue to make my story public information about your company. Your team provided TERRIBLE customer service.

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Beatrice B Burnett September 4, 2017 at 11:19 am

Dear Mr. Goei, CEO, Suddenlink. I have had Suddenlink service for a 28 years. Lousy company, not at all customer helpful/ friendly. I have high speed internet, turn on my computer and have to wait several minutes to bring up my e-mail, if it ever happens or I must return to my computer several hours later. However I am still charged for high speed. Many other complaints I won’t bother to relate at this time. Wish I had a choice of better service but will not go into that subject. After waiting forever to get on line, I call a service tech and have to listen to all the garbage (a form of advertising savings) Suddenlink has to impart and pushing numerous numbers before getting a tech on line only for the tech to tell you there is nothing wrong with the system. Believe me, if my husband was not disabled and TV helps him to pass time, even though he has to watch reruns many times over I would throw the whole system out the window and not even say goodbye. The old saying, no bird flies so high but what their feathers drop. Believe me, your feathers will drop with Suddenlink’s rising costs and poor customer service, competition will eventually offer good services for our community. I am anxiously waiting. Beatrice Burnett, Russellville, AR

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Robert Paul September 1, 2017 at 6:52 pm

robertpaul725 at yahoo.com worst customer service and internet service I have ever experienced. I have had two appointments THIS week and no tech showed at either one. Internet works part of the time. I have been home two afternoons now with no call no shows. Stay away from Suddenlink.

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Murray Kaplanz August 25, 2017 at 12:19 pm

Suddenlink sucks. I could go on and on about my experience, but why not just summarize. Suddenlink sucks.

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Phillip August 25, 2017 at 10:09 am

My experience with Suddenlink so far has been a good one, We moved in a Suddenlink subscription area from the New England where we had the triple plan Comcast for close to 8 years and had a great experience with Xfinity. I would consider them close to comparable. We had the suddenlink triple play when we first moved here, Customer Service was easy to contact ad tech support was excellent. My wife thought We could save more by switching to direct tv and their phone and internet affiliates. After a couple of months of slow internet and phone issues and it costing us more, we switched back to Suddenlink, we will switch back to cable tv also once the Direct TV contract is up. When we left to switch temporarily to DIrect TV, Suddenlink paid us our full amount we had put down initially within a reasonable time.
My only concern is their 250 Internet Data, the majority of others are up to 1000 for their internet data. With Netflix HD and other demanding data programs it would be encouraging to see Suddenlink catch up with Comcast, Cox, AT&T and the others who have already adjusted their internet data to 1000 for the growing demands of modern society.

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Nancy August 22, 2017 at 1:21 pm

I have been trying for 8 weeks to get my cable line buried. It runs across my property and two of my neighbors properties. Multiple phone calls have not solved the problem and the phone number for your corporate headquarters is a joke.

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Tafi August 16, 2017 at 8:58 am

Wow, after reading all the comments it looks like what I am going through is typical. Never could get good internet service through Suddenlink. I went ahead and kept the service much longer than I should since we planned to move. Once we moved we were out of the service area of Suddenlink so I canceled after my year contract. Now after dealing with the service and still paying and Suddenlink can see I had multiple phone calls to them (just finally giving up and accepting the service for what it was) I am being charged for two different pieces of equipment – one is the internet modem that I sent back, one is a phone modem which I NEVER owned. They keep saying they’re putting in a ticket and I get no response. I ask for a manager and they won’t let you talk to one. SUDDENLINK DO NOT AUTOMATICALLY DRAFT MY ACCOUNT FOR FEES THAT I DO NOT OWE! TRIED TO RESOLVE PRIOR TO BILLING CYCLE. YOU JUST SUPPOSEDLY KEEP PUTTING IN TICKETS AND PROMISING A PHONE CALL BACK… THAT HASN’T HAPPENED.

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Sharon Yeates August 13, 2017 at 7:42 pm

I began using Suddenlink decades ago, when you were still called Cox. I used to encourage other people to use you because you gave excellent service, in person or on the phone, and you were always willing to actually listen to your customers. I dropped my internet provider to switch to yours after you started offering that service.

The last year has been a total nightmare, with incompetent, lying service techs pushing, pushing, pushing to roll a truck to make an extra few bucks. Some are absolutely rude, none of them listen, and they all sound like total idiots. (When I call and say I lost my internet, and two cable television connections all at the same time, with one of them being a SEPARATE line run to the house independent of the original line, don’t try to convince me that my modem and router are the problem. I am not an idiot. I worked in IT).

Don’t tell me there is no service interruption in my area when I have pulled it up on my cell phone and know already that most of my state is off line.
Don’t tell me that you are sure it is my router causing the issue when I’ve told, you three times, that YES, I own a router, and NO, it is not currently being used.
Don’t tell me that I have connected the wires wrong when I just told you it had worked for four hours straight without issue and then everything crashed at the same time.
Don’t tell me that you are positive it is the modem, the NEW one, you just gave me, after convincing me it was the old one you HAD given me.

Don’t tell me you HAVE to send a tech out to meet with me, when I know, perfectly well, that getting a signal from microsoft trouble shooter that the IP address is “invalid”. I cannot assign my own ip address.

I don’t know if you need a new customer service manager in Lubbock, TX, or if you just need to cancel the policy you’ve changed recently, but I know that I am going to switch out from your company if this continues. I pay far too much money a month for this kind of stress and bad service.

I hope, instead, you’ll fix the problem from the corporate end, but Dish in my area, at the full rate, is cheaper than you are. I was willing to pay the extra money for you because your service techs made it worth it. If I am getting bad service, I might as well pay for bad service at a lower rate.

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NC August 9, 2017 at 5:59 pm

So I am allowed to work remotely from home through my employer and today my internet went down this afternoon. It has been down since, going on 4 hours. I pay $90 for this monthly service and to not be able to use it, is not right.

I called to find out what was going on with the connection and the CSR was rude and told me to F Off if I did not like the fact service was down! Is this how you train your CSR’s at your business?

I am now looking for a new ISP provider and will no longer EVER do business with your rip people off company! Suddenlink is a shame through and through. All subscribers beware and DO NOT GIVE THEM YOUR BUSINESS!

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Jana Evans August 4, 2017 at 5:24 pm

I have had Suddenlink service since Feb. 2017. I have had to call each month trying to get my due date changed to after the 3rd of the month,. Each time they assured me it was changed. But somehow it moved to before the 3rd. Now because the payment didn’t go through before the 3rd, I am no longer eligible for the $100.00 gift card for keeping a more expensive service for 3 months. I am on a fixed income and cannot afford the faster service but got it because of the gift card. Now I am not eligible!!!!! I have called repeatedly to change the date. This was not my fault. They told me they could not change it and gave me the corporate number but the operator is not available to take my call!!!!! I just want to talk to someone who can fix this problem. I would change companies but the internet is much slower at the only other internet provider. This is no way to do business. I may cancel anyway, I am beyond dissatisfied.

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Scott D July 28, 2017 at 12:52 pm

Your Sedona Arizona Service STINKS! You bought NPGCABLE.com, and IF you needed to upgrade your equipment to better serve those who pay you (My Bill 167.24/mo) then you should do so. You have a MONOPOLY here in Sedona. Damn, I WISH that COX was here because I would TERMINATE my service with Suddenlink.

Hell, I can’t even access your web site SUDDENLINK.NET? What the hell kind of business are you running? Don’t you know that your business provides services to those who pay for it? We who must as a result of no other providers should receive a refund for each time we are inconvenienced!

SUDDENLINK? What’s in a name? Not a DAM thing!

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Mike July 27, 2017 at 5:48 pm

i’d like to start out by saying I had decent Internet service with you guys however I turn my service off and turn in my equipment to the dropbox and you guys charge me for the equipment right out of my account I think I’m going to go ahead and hire an attorney to sue you for fraudulent charges because the bosses been sitting there for 21 days in the dropbox and nobody has picked it up and checked it out so then you charge me $70 for the equipment I think that this is the most negligent That I have ever been treated by and cable company so I thought I typed it right this out for everybody to read on your main website I don’t think that this is correct

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Ano Nymous July 27, 2017 at 12:00 pm

I’d like to point out that your internet service is not being provided to the extent my family is paying for (50gb data/month) when looking at a free internet speedtest our download speed barely reaches .2mb on a good day and upload speed is even slower. On top of that, our internet decides to lose connection for extended periods of time (ranging from 5-30 mins at worst) and this happens constantly. Now one might think we live in a rural area that is far away from the providers, but I find that hard to believe when we have technicians less than 5 minutes away and we have a Suddenlink Communications Building less than 3 miles away. So excuse me for being a bit perturbed that our whole neighborhood is being affected the same way. I work from home and it is very bad when I cant even send an email to my co-workers without my internet cutting out. Oh, and did I mention that every time I ask about why my internet is so crappy I am always responded to with “You have an outage in your area” right, an outage that lasts an entire year yup it all makes sense now. I live in bullhead city, if you bother checking your emails at all you might know who i am Suddenlink. Anybody else who reads this, buyer beware Suddenlink isn’t as good as the commercials sound.

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Andrew July 12, 2017 at 9:48 am

I find this hilarious that every comment is a negative comment. I find it even funnier that every problem is the same. I recently had a complaint with a competitor company for parking a work truck in my yard and doing damage to my grass. That company who I do not have service through has an email straight to the CEO’s office. I sent an email and in 2 days my yard was repaired. Can you believe that? This was sent to headquarters in Tampa, FL!!!
Suddenlink has no phone or email to headquarters. This should not be allowed. I also know that Suddenlink waste a lot of money paying people who do not have “access” or “knowledge” on your situation. Take for instance, I called the billing the department and the lady could NOT tell me what a certain charge was for. HAHAHA. If she does not know, how am I suppose to know?!?!?!?!? She offered to put in an order for a supervisor to call me and seeing as how I am 30 days into waiting for a 24 hour call back, I decided to say no thanks. She put me on hold for 20 minutes and finally a supervisor picked up. The supervisor of course had no idea what she was doing. GET RID OF THE SCRIPTS SUDDENLINK!!!!! It is not 1997 anymore. People are not falling for the robot sounding script reading from these agents.
I am tired of hearing, “I cannot speak for these other agents” or “I am very sorry you feel this way” Finally this “supervisor” gives me a number to call corporate. I called it this morning and guess what…..IT WAS ANOTHER NUMBER FOR THE NORMAL CUSTOMER SERVICE LINE!!!!!!!!!!! HAHAHAHAHAHAHAHAHAHAHA
All I can do is shake my head and laugh at this company.
No wonder everyone goes with Dish and Direct or Netflix and Hulu. I can’t wait until streaming puts Suddenlink out of business for good.
What a sad way to do business for Americans who break their backs everyday working, just to earn a dollar only having to turn around and give it to companies like you.

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Tim July 9, 2017 at 10:02 am

Suddenlink customer service is terrible.
Do yourself a favor and find another internet and cable provider.
They have made it company policy to gouge customers with predatory Late Fees. The customer service rep said it is a major source of revenue for them.
1 day late results in a 25% late fee on your bill. That’s 300% interest annualized.
If you dispute the Late Fee and pay your bill in full but deduct the Late Fee amount they hit you with the Late Fee.
It’s time for tougher State and Federal regulation because Suddenlink is a monopoly where I live. They should not be allowed to continue this practice.
Do yourself a favor and Don’t use Suddenlink!

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Robert July 8, 2017 at 2:10 am

They always have your comment “Awaiting Moderation” so it can be “” Modified”” by them, which means our comments lose their impact by the truth being “””Modified”””.

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Robert July 8, 2017 at 2:08 am

I am finally ditching Suddenlink because: 1. Their Corporate Offices are a joke; no phone numbers are correct; 2. Suddenlink Customer Service is a DUCK and how I hate to slander a waterfowl I like in place of the word I want to say; you can figure it out. 3. I think there “software engineeres”actually manufacture mal-functions if you complain about them. I have said they use real live actual Monkeys to create their “Software”.Some of them have created problems in my computer taht I never had before. 4. Their “Speed” is so amazingly “S-s-s-l-l-l-l-o-o-o-o-w-w-w-w-w-w” even when you pay for an increase that is never there. It is like MOLASSES ability to flow when set outside in dead of winter in freezing weather; it is not going to happen. I am sending this complaint to other complaint places and to Hoover’s because none of the Corporate Phone numbers are active.

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Rita Taylor July 7, 2017 at 4:22 pm

Why did jonesboro office turn me off but i talk to someone today and they said it shows i have until the 17th to pay again i paid my bill on the 3rd of this month

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Somorah July 6, 2017 at 11:38 pm

Suddenlink is the absolute worst service ever! They know they can charge customers a really high price for internet and cable because certain areas don’t have many options for services. I paid almost $100/month just for internet! Then a late fee was added to my account when I wasn’t even late! I spoke to a supervisor and she said it was SUDDENLINK’s error but somehow they are still charging me for it and said there are no credits that they can give me. Talk about trash service and an overpriced company. So glad I cancelled my service and wouldn’t recommend them to ANYONE else!!

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paul July 6, 2017 at 9:19 pm

these people are a joke and rude.
they were bought by a French guy billionare that doesn’t give a f**k about customer service and only how to rip his American customers off.
they have the worst reviews around and they don’t care, they are unethical. They lie and hide behind the worst English speaking customer service and phone system that is junk..
I am filing a complaint with the bbb again.
They charge a month in advance.
If you downgrade their crappy service in the middle of the month, you have to pay full price for the rest of the month..

THESE PEOPLE ARE RIP OFFS
wait till I catch one!

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Aaron June 30, 2017 at 5:03 am

I want to say WOW ! so many bad complaints . I have one . I have been bounced around to phone support so much doing the same old trouble shooting . After 10 times you figure it’s not going to fix it . sending techs out over and over is not cutting it . I have the 1g tier internet since it first came out to my area . Had the Hitron modem well my speeds started slowing a little and cutting out so went to local office and they setup a tech to replace modem. Still didn’t fix problem . I purchased my own modem that identical to the arris gateway suddenlink uses. It works good but still same issue so I went into status page on modem and it’s not even bonding the full 8 upstream channels which makes a difference. It has 4 channels at doc 2.0 . I remember having 8 channels with the Hitron . I tried explaining I been seeing techs working on poll on front of my property a lot this month but the reps on phone blow it off and say they see nothing wrong in system . I have had issue in past and it was a node or at head end or cmts it doesn’t matter what it is what matters they are not going far enough to fix issue and it’s not modem issue . Why am I paying for 1g if I am not getting what I am suppose to . I was getting it until they started working on poles . My question is what can you do to help escalate this to get it fixed ?

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Kelly June 20, 2017 at 6:33 pm

I have never been so appealed at such poor customer care in my life! I could rant for hours of the poor service but will not BECAUSE I believe Suddenlink is the 6th largest cable provider in the US so what difference does it make? NONE…we keep paying to have horrible service and even worse customer NON-service, trying to call for help is a REAL joke! they system “sends an update to your box” when you’re not even calling from number on account…way to appease! Technicians don’t show up when they are supposed to and you never hear from any one, equipment is poor quality…yadda yadda yadda with all this said if our PAYMENTS were to follow same guidelines as customer service we’d all be disconnected, what a shame have to take off work to resolve issues…like we work for Suddenlink. If the CEO, COO were to go on Undercover Customer I would think they would be disgusted but as long as their huge (yes google their annual income…HUGE) compensations and bonuses (for what I have no idea!) keep rolling in why would they want to change anything? put forth more effort? strive for higher quality? better customer satisfaction? no reason at all…and if I, or 100 people, or even 5,000 people across the US were to stop service no one would care less! So sad and disheartening…cable and internet out for 4 days and I’ve spent apx 13 hours on the phone trying to get some help…have had ZERO movement!

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Ed Hanklard June 20, 2017 at 9:08 am

Suddenlink technical support has become a real problem. I constantly lose internet while on the phone or computer. Ive had numerous technicians come and check the lines , replacethe cable ,etc. but still have the same issues. Today I have no connection for the TV, it keeps serching for a connection and it can’t find any. I called the suddenlink phone number and they said or I should say the computer said they are experiensing some kind of outage, that was well over two hours ago. Come on Germany get with it.

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Douglas Rangel June 8, 2017 at 3:22 am

I pay for high speed internet. Suddenlink advertized 150Mbps. After not being able to stream N_tfliks or A_azon Prime I did a speed check and found that I was only getting 26.7 download and 7.97 upload (per a speed test by Ookla speedtest.net).

I have Suddenlink tech support & call out technicians try to bring up the internet speed, with limited success as my current internet speed is insufficient to do nothing more than browse the internet.

I would like to get what I pay for 150Mbps advertised “HIGH SPEED INTERNET”.

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Lisa Marie May 26, 2017 at 5:45 pm

Where shall I start….. first time they lied saying I wasn’t home and they left. The second time I busted them lying, trying to say I wasn’t home, he pulled around back and I followed him, he was playing on his phone along side 2 other suddenlink trucks. He played on his phone another 20 minutes before he would come in. He created a mess of twisted cables etc which caused issues. They send another guy out to fix the mess and tried to charge me $60 for it. Today I had an appointment 4-6 PM, pulled in 3:55 PM to find out he already left, he came at 9:30 AM instead which is far from 4:00-6:00PM.
Now won’t come back, such bs!! They can do whatever the hell they want. Worst service and company ever!

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Diann Marie Pyles May 5, 2017 at 4:58 pm

Sudden Link is HORRIBLE ! The technicians have no clue on what is going on or how to fix the issue ….HORRIBLE SERVICE…Paying for something I cant use 99% of the time , internet on-off on-off all day & night Told someone was to call me 2 times …NO calls
They do not put anything in there notes , so I look like a crazy person……………I would NEVER suggest SuddenLink to anyone

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michael e. dean May 4, 2017 at 4:53 pm

Just wondering why it is that new customers that may not be around 3 or 4 months, and leave, are always the ones to get the best offers on service. Example. I was fixing to pay my bill today, and what popped up on the screen, but an offer for new customers of a 200 buck gift card for bundeling services. isn’t that great. well, ive been a loyal customer for over 5 yrs. Never missed a payment, or even been late one time, and ive always had the bundle package, but what do I get.??? Just a larger bill. guess im paying for the new people. please tell me why I shouldn’t get some kind of compensation, for being what yall call a vip customer. Love to hear from you.

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Richard Fahringer April 20, 2017 at 5:41 pm

I read several reviews and have agree. Have been over three weeks trying to get e-mail. Seems they changed part of my account number and no one knows why or why they don’t have us on file as having this account. I sure get the bills! No one can fix it. Tried a few times and finally get a call saying it is fixed. Guess what! It isn’t. They tell me to try different things but none seem to understand. If you can’t get on line you can’t get e-mail! As far as people wanting to switch to DirectV, we have had billing and increases in bills all the time. Comes in as “other charges”. Can’t get that either as it is auto pay on line.

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Steve Ablowich April 11, 2017 at 8:56 pm

My problem began last Thursday, April 6. My wife and I were watching TV in two different rooms. Approximately 6:00 pm both TV’s suddenly went to a blue screen with a “no signal ” message. I reset all of the equipment and TV’s. Nothing. I called Suddenlink and a technician came the following morning. After checking both TV’s he determined both units simply “went out”. I brought another TV from another room to plug into the main DVR as that is where my wife’s TV is. He did not get that TV to work and said it was “incompatible”. I found this a little strange but took him at his word. I had an internet outage over nearly the entire weekend and another technician came Sunday to check that out. For reasons I do not know, the internet began working shortly before the technician arrived. When he did get there he also checked the two units not working. He concurred with the other technician that both TV’s were “out”. Forward to today, April 11. I bought a brand new 55 inch TV today and hooked it up. Guess what? The exact same issue with the old TV. A “no signal” message. I have talked myself until I’m blue in the face with people on the phone from Suddenlink. I have told everyone I have spoken with that I am a cancer patient and the TV is pretty much my only source of entertainment. I am now trying to manage on a very uncomfortable couch. All of my medical equipment is in the back room. The people I’ve spoken with have offered no answers to anything. My next step, unfortunately, is to contact an attorney. In my physical condition, that is not something I want to do, but I will if I must.

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Karen K March 23, 2017 at 10:17 am

Shenandoah is an established neighborhood in College Station, Texas. Ed Froehling has added three (3) new streets to the subdivision. The streets are named Robinsville Court, Brunswick Court and Bridgewater. The residents on the side of Robinsville that backs up to Harrisonburg Lane have Suddenlink service. The rest of the new streets do not have service. I know that the builder has been in contact with Dan at the local office and we still have not received any service. I have been waiting for a month while others have been waiting much longer to get service. I have been a Suddenlink customer in College Station for over 20 years. I am so frustrated at this point that I am looking elsewhere for cable and internet service because I cannot get any service. I have contacted Suddenlink in person twice, by phone and online numerous times. This is very frustrating as my new house is in an already established neighborhood. My old house is only about six streets away. For the past 14 years, I have paid over $100 a month for services with Suddenlink. At this point, I am considering DishTV or DirectTV. Please look into this matter as soon as possible!

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Jennifer Barron January 31, 2017 at 10:06 am

Not sure where to even begin. My account is under my father’s name, I was added through the website, and have been the only one to speak on this account for over a year. 2 months ago it came to my attention that there was a missing payment on my account for about $90. I spoke with a lady who was to investigate and call me back within 2 business days, still haven’t heard from her, or anyone. My next bill was released, and I called explaining that I am disputing this charge until we resolve the missing $90. In the process I received a call that they were to disconnect me regardless of the dispute. I called then to schedule a payment, using a card that has not been used before, because the card on file was no longer active. The day for the payment came and went, when I called the system said the last payment was made the day I had scheduled. Well, come to find out they charged the card on file, not the card I authorized. When I called to get this issue resolved they said I am not authorized on this account. WHAT!?! While trying to deal with this, waiting to go to the local office the next day, they disconnect my service the day I called trying to get this resolved, they disconnect me at 1 am, I work from home, and now lost my job, even though I tried to get this resolved, they refused to bring up the recording of me giving the card #, or where I have always handled this account. So I authorize just the past due amount to be charged to the card of $145.00 well the “automated system” took out over $390, and the operator says, “something with the system, nothing we can do”. Mind you when I call to speak to someone about the disconnected service the system refuses to transfer me to an agent UNTIL it has been paid. After paying I ask for someone higher up so to try to resolve this, sorry they said “I can lose my job” WTH?!? If this were not illegally being ran they wouldn’t have an issue giving me the name to their boss. So now I am out an additional $140, even though I had tried to pay it, only 5 days late, they shut me off, and now I lost my job because they refused to check into their error. Still haven’t heard about the missing $90 either. Suddenlink and Directv are two of the worst when it comes to customer service. Suddenlink used to be a decent company, they got too big for their britches.

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David Fava January 23, 2017 at 1:14 pm

It is my experience as a Suddenlink customer that they charge for certain network speeds that have never been reachable. Although I pay for 100mbps, I am only receiving about 20mbps. I call and complain and appointments are set. Nobody ever shows up and although I am promised future remedy, I get nothing. Attempts to escalate my case are never realized. I live in a community where I am forced to use Suddenlink. Service is deplorable.

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mike K January 21, 2017 at 8:24 pm

Jan 21, 2017 – 18:21:00
We are a Suddenlink customer and after looking desperately for a contact at Suddenlink to address our concern we had to go to the Corporate page.

In short our issue is with all the telemarketers that call our home phone on a daily basis, I know that Suddenlink has a feature to allow blocking up to ten calls but that is not enough to eliminate these constantly annoying robocalls. Can Suddenlink consider Nomorobo.com which will eliminate these calls. Nomorobo doesn’t work with traditional landlines only VoIP Carriers. A list of phone companies that currently work with Nomorobo can be found at Nomorobo.com.

Would like to hear back from Suddenlink on what action if any can be taken.
Thank you

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Kyle Tippens May 1, 2017 at 12:23 pm

Amen to this, Mike! I just learned about Nomorobo today and was excited when I heard it “only worked with VoIP providers.” Check! Then I tried to sign up and see that Suddenlink was not on the list. We are close to cancelling our spamline, I mean landline, service with Suddenlink and they could help us out by working to allow Nomorobo to do their magic. Hello…? Anyone there???

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Robert Gooch January 14, 2017 at 1:16 pm

Wow, lots of complaints listed in this blog. One thing for certain is that the people, who eventually find their way to this blog, are desperate to be heard. My guess is though, that even in this venue, your complaints are once again falling on deaf-ears.
The perception seems to be that Suddenlink’s Corporate Administration could care less about the customer service aspect of their business, it’s only static to them, and like their so-called customer support, when it comes to complaint resolution, this blog of theirs’ is just another dead-end loop designed to keep you preoccupied in never resolving your customer service problems with their product.
What I don’t get though, is that, it seems to me at some point in time Suddenlink must start wasting more money, not resolving customer complaints, in employee wasted-time/effort in dealing with dissatisfied customers, than it would in just earnestly trying to resolve customers’ issues in the first place.
This only proves that when there is little, to no competition to a service industry, such as this one, Suddenlink is the only cable service provider where I live (with no other options), it doesn’t matter how you treat your customers who are dissatisfied with your product.
My suggestion would be, for those people frustrated with Suddenlink’s performance or business practices, to go outside of Suddenlink and file your complaints with the FCC’s (Federal Communications Commission) new Consumer Complaint Center:
consumercomplaints.fcc.gov/hc/en-us

All I want is a $10 late-fee reimbursement.

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Bruce H. Ttae February 16, 2017 at 1:29 pm

February 14, 2017

TO WHOM IT MAY CONCERN, (President or CEO or customer service)
I was very disappointed last night after I talked to one of your representatives about
my past due account. (Account Number 001-8601-003381401) Bruce H Tate at 28
Mesa Dr Canyon, Tx. 79015. I received my most current bill showing past due of
$81.19 with a total due of $172.45. I was in shock! How did that happen??
Sometime in January, I called to change my credit card number due to an
unauthorized use of my original credit card. I was told it could take up to 3 billing
cycles before my new credit card would be active. First, what does three billing
cycles mean? Wow that seems way too long in today’s environment of fast
computers and modern advanced technology. I never thought about there being a
problem. I would appreciate if you would check on my credit history with suddenlink
over a number of years. I do not want to change carriers, but I am now considering
all of my options. I asked for the $10.00 adjustment fee to be waived since I
consider myself a good customer at least up til now for many years. This whole
experience has made me think that you do not care about keeping my business.
Sincerely,
Bruce Tate

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Chris Riggs March 16, 2017 at 11:47 pm

I unfortunately have to agree with Robert. I am fast coming to the conclusion no one really cares. We have had a litany of issues since June 2016. I have seen multiple techs from the local office and one twice. They are wonderful people, but they haven’t fixed my problem!!!!!! I received a call today from a member of the “leadership team.” She is in Tyler, TX. I asked for the name and number of the service manager in the local office and was told the local office (Greenville, NC) does not have one. Footnote – I left a message at an apparent local number this evening. I asked for the name of the corporate VP for customer support or service and was told it was on the web site. I asked if his/her email address was on the web site and was told there is a contact us link. I’m tired of talking to someone in a call center four states away who controls whether i get a tech with two weeks or ten years experience. I would like to talk directly to a local person that can get an email copy of a video showing what my issue is so they can make an informed decision as to which of their techs could best address it. But noooooo, they don’t have phone numbers that ring in the Greenville office. My best option seems to be to take more time off work to go to the Greenville office in hopes someone may be able to help resolve our most recent issue.

Dishappointed? Damn right. If I can’t get to talk to someone at Suddenlink, my next call to them will be to ask for Direct TV’s phone number. Have a great evening everyone.

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William Sullivan January 13, 2017 at 4:47 pm

In mid December, (before Christmas), I placed an order for a phone, internet, cable TV bundle to be installed on January 3rd. On the 3rd of Jan., a technician arrived and installed the equipment and informed me that the telephone service had been canceled. I informed him that I did not cancel the service. He told me that it happens all the time, for some unknown reason, so he went ahead and installed the phone and gave me a number to contact the following morning to have the phone activated. The following morning, Jan. 4th, I called to have the phone activated and the tech informed me that the service had been canceled because the order “ticket” had been entered incorrectly and the system kicked out the order. I was told a new “ticket” had been placed and that it would be activated by Friday. I waited until Tuesday morning and still did not have telephone service, so I tried to contact suddenlink by phone. The automated service hung up on me 5 different times, so I went to the online site to chat with a service tech. When I finally got a service tech, they checked my status and told me that when the center processed my ticket, there was an existing request to migrate my phone number, so the ticked was cancelled, and the phone was not activated. It turns out that the migration request was from my original phone order which they had also cancelled. The tech told me he would put in a request for an expedited request and would contact me as soon as it was processed. On Friday morning I had still not heard back from anyone at suddenlink, so I once again went online to speak with another agent. This agent checked my status and informed me that the migration of my existing number had been approved, but the request to open the port for my phone line had not been submitted and he would place a “ticket request” to have that done and it would be next week before the service would be connected. I thanked him for his assistance and requested that an executive from Suddenlink contact me and he gave me the outdated address and outdated phone number for the corporate offices. When I finally tracked down the correct address and phone number, the offices were listed as closed even though it was 3 hours before their posted closing times and was not able to contact anyone. Two weeks after I have ordered services, I still do not have phone service, I have not been able to cancel my existing service and will not until I have the phone service connected, so I am paying for two services and still do not have the connections. I keep being told that the techs can not take care of the issue, they can only put in a “help ticket” and no one has been able to put me in direct contact with a real person to handle this situation. I can not even call my local office by phone, it goes into the automated system which hangs up on me when I try to request talking to a person. Meanwhile, I have already been billed for services that I still do not have, I refuse to pay them until I actually get the services I am being billed for, and will be billed for past due payment, plus I will have to pay for the service I can not cancel until I have a working phone.

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Vera January 11, 2017 at 1:24 pm

I’m going to file a complaint with the BBB. I’m extremely disappointed in the customer service from suddenlink I feel this company is forcing people to pay extra premiums, by not disconnecting services when there ask to do so. I feel Mr. Dexter needs to do something with the customer service of this company. I have been trying to cancel services since December 2016, and still no luck. I’m going to seek legal counsel I’m not paying for services I’ve ask to be shut off.

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A.Adams January 9, 2017 at 3:38 pm

This message pertains to my grandmother’s account. I have the POA for her, which should be in your records. I manage all of her bills. I must say that I am thoroughly disappointed in the cable service she has been provided through your company, at the cost she is paying. My grandmother will be 90 years old this year. She is on a very small fixed income. She is currently paying nearly $50.00 per month for approximately 20 channels. The price of her cable has increased annually over the last few years, but several of the channels she had prior years have been removed from the basic cable she is currently receiving (mainly the channels she normally watches). I have her bills on automatic pay through my checking account once she gets paid on the 3rd of every month. If you check your records, you will see that her bill is paid nearly the same day every month, give or take holidays and weekends due to the credit unions processing times. On her last bill, not only did I notice $20.00 in late fees, but also that her bill has increased yet again. I find it very upsetting that she is being treated this way, as she is a very loyal, long-time customer of yours. From talking to your customer service representative, it was discovered that you are NOW (in the last 4 months) charging her a late fee past the due date. Her bill would be paid to you within a couple of days of that date, due to the timing of her check being direct deposited in the bank on the 3rd, and processed to you. One of the representatives I spoke with for the 3rd time graciously changed her due date, which will alleviate this in the future, but neither said they were able to waive the late fees. Because her payments are on automatic withdrawal, it is monitored sporadically, especially around the first of the year when the company changes the price. Neither of the representatives would allow me to speak with anyone in management. I also asked if there was a discount for senior citizens, and neither said they could offer one to her. With the four disheartening things I’ve mentioned (1. Annually increasing bill; Continued loss of channels; NOT waiving the late fees for this loyal, long-time customer; and No senior citizen discount, we are going to be forced to discontinue her service with Suddenlink because of this. The service she is provided is not worth what she is paying. She simply can’t afford it. We will be seeking another means for her cable services.

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Janis L Adams December 30, 2016 at 6:50 pm

I recently wrote a letter to your corporate office because my complaint is not so much about the service but about being pencil whipped on a charge that I was NOT informed about and your customer service representatives. They are very rude and need more training on how to treat customers. Do the want someone to talk to their mother or father the way they talk to loyal and long time customers? I pray they get more training and try to retain the customers they have. I was reading the reviews about Suddenlink and I found out that I am not alone on being treated like the scum under my shoes. I have never so much negative comment about one company. Something need to be done and your policies need to be revised to work with customers.

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Melissa Dean December 31, 2016 at 4:11 pm

I have a similar complaint Janis so I feel your pain. However, my Agent was decent. It was over chat though. My issue is not resolved either. This is ridiculous.

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Carl December 19, 2016 at 6:28 pm

I canceled all my other services except internet, the cable was supposed to be shut off on 12/4/16 at midnight and the internet upgrade was supposed to be pushed through. on 12/05 the services were canceled, I unplugged everything and hooked up my new router to return the old one and save myself the rental fee. Everything was working on my end on the network, but suddenlink couldn’t seem to get the router on their end. It was saying “garden wall error” I spent all day on the phone with tech support trying to get the issue resolved, I was told a supervisor was going to call me back, after several hours and no returned phone call, I called again and got someone new. She was able to effortlessly get my router working within minutes and without explanation, she spent more time reading through the pages of notes on my file left by other employees and supervisors than she did fixing the issue, and she didn’t even know what she did to fix it. I was able to find time between my two public service jobs to return the equipment on the 7th, even though it was a 2 hour round trip to the store in another town. The woman in the store front was very nice, and she told me I could even get a lower rate than what the people on the phone gave me when I originally called. she said this was common and she always re bundles people. So I had a credit on my account for some $120 or so. Later, I find I got a bill for $64, I thought it was strange because I had a $120 credit, and I shouldn’t have gotten a new bill out of pocket for two months right? Wrong, suddenlink said I didn’t cancel my services until the 7th, two days into the new billing cycle and charged me $192 for two days of service I didn’t even have between 12/5 and 12/7. Then they tried telling me they don’t pro rate. Then on top of that, they charged me for internet for the same month AGAIN, so I paid $192 for all the services in the cycle of 12-5 to 1-4 then another $64 for internet in the same billing cycle on 12-14. I called billing and they told me another supervisor was going to call me back again with an unkown timeline.

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Heather Sears December 17, 2016 at 3:39 pm

Online Suddenlink account shows balance as $0 on 12/8. Look again on 12/9, balance says $83.xx and it was due Nov 29th (note, I paid my Nov bill on 11/11 of $60 and balance said $0 after payment and remained at $0 till 12/9). Called them 12/9 to see why my online statement for Nov said $60 but my Nov paper statement said $28.50 and why I suddenly had a past due amount. They said online was wrong and I had nothing due until the Dec statement come out. Go to see if Dec statement was up today. Say I now owe over $100 AND $28.50 is now past due. Um. No. #SuddenlinkCommunications , get yourselves together! This is NOT ok! Suddenlink Communications
Update: I’ve now spoke to 4 agents today. One guy completely lied to me and said he couldn’t find out what agent I spoke to on 12/9 (funny, because the 4th agent I spoke to got me both the agents name and asked the agent to contact me) and also found about every way to say I was lying without outright saying it. Going on 2 hours waiting to hear from a supervisor.
Update 12/16/16 at 5:28pm: Almost 29 hours since I first called. Still no call from a supervisor. Talked to another rep today who admitted that many have had issues with the online bill not matching actual statements and found it ridiculous that rep #3 that I spoke to yesterday told me that I was the only one that had this issue. Discovered that I’m being charged a $5 late fee on top of everything. Thankful for the understanding of the rep today. Now if a supervisor would call me back so maybe we can get this righted.
Update 12/17/16 at 2:22pm: Still no call from a supervisor. Therefore, still no resolve.

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Heather Sears December 17, 2016 at 3:39 pm

Top portion before the updates was written 12/15/16

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Margaret December 17, 2016 at 11:24 am

I would like to say how dissatisfied I am with the lack of customer service I was provided. I called to cancel my service for 30 December because I am Active Duty military and I am deploying. I was told by Joe Williamson one of supervisors at Suddenlink that he was the “end all be all” of all the supervisors that were currently working today and when I asked to speak to a supervisor about pro-rating my bill I was flat out told “no”.

I find it hard to believe that a company will not pro-rate service when it it no longer needed. Especially for military members that are deploying that are protected by the Servicemembers Civil Relief Act. Its absolutely disgusting that a company is taking money from customers that no longer require service due to mission requirements because Suddenlink policy prohibits them from doing so.

Comcast is the largest communications network in the world and they prorate their customers bills. Time Warner cable is the second largest communications net work in the work and they also prorate their customers bills. Let me add these are also two of the most hated companies but yet they do a better job at taking care of their customers than Suddenlink does.

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Linda M December 12, 2016 at 11:09 am

Oh how nice it is to have a monopoly on cable TV in an area. My bill was due November 23, 2016. It was in the mail before that date. The office did not receive the money until after due date and charged a $10.00 late fee. I called to get this removed explaining that I have no control over the US mail especially during Thanksgiving holiday period. I mentioned that if they would look on the envelope they could see that it was mailed before due date but they showed no concern to help. As soon as one of the satellite companies offers local news I predict Sudden Link will lose a large number of customers. How sad that company execs simply do not care about the customers that are keeping them in business. But that is what a monopoly can do. I hope these comments will help others who are contemplating getting Sudden Link as their TV provider.

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Rita D. December 7, 2016 at 2:20 pm

I just lost my mother a month ago, during my brothers attempt to disconnect her utilities the people at the charleston Wv office were so unbelievably rude and uncaring that it has made our attempt at closure worse than it has to be. All it took was a phone call to disconnect the electricity, but suddenlink refused to turn off her cable and phone and to stop billing for services that obviously weren’t being used until they have a copy of her death certificate, which we just got today, a month after she passed. Now they are going to expect her final bill to paid by her estate which does not include any means of doing so. You need to take a look at your way of handling such matters and retrain your employees because the way that this was handled is absolutely disrespectful! To have my brother spoken down to by some of THE RUDEST PEOPLE at such a difficult time is beyond uncalled for. I am passsing on this information to everyone I know because I’m sure once told they will not want to do business with such a thoughtless company. And no, we will not be paying the final bill since it was accrued do to gross customer negligence and down right heartlessness by your CUSTOMER REPRESENTATIVES! SHAME ON YOU! P.S The last woman that my brother just spoke to and who took the death certificate was the only person who showed any compassion.

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Kathryn L November 22, 2016 at 10:52 am

Suddenlink needs to hire people who are as smart as their tech. They really don’t give a sh*t and cannot figure out how to solve a basic accounting problem.

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Richard lopez November 15, 2016 at 12:40 pm

My services with Suddenlink never worked properly either the internet wasn’t working or the cable wasn’t working every time I will call to try and complain they will tell me oh there’s nothing wrong with your services they’re just trucks working in the area give it a couple hours and everything will be fine but unfortunately my wife failed multiple classes do to her being pregnant and high-risk so she is on bed rest and had to take the rest of her semester online but had to be logged in at least 4 to 5 hours. They were they were to send a letter in the mail so that way we could submit it to the school letting them know that we had internet issues that never happened she felt her course and we still have to pay for that class and Suddenlink did not try to help us in any way now they have closed the office here in Childress and Cassandra ID number 5602 was rude and told me that I had to pay send in the equipment since they close the office here so then I asked to speak to a supervisor she transferred me to Catherine then Catherine was rude and informed me that that was my issue and I have to deal with it if I didn’t want the $400 balance to be on my credit pay the 2345 shipping fee and for me to still pay the full $80 balance she said that’s all that can be done for me oh well bye and hung up the phone in my face I have lost out on many classes dealing with Suddenlink and they’re poor service now my wife has to take two of those classes over which are $735 apiece are you guys going to reimburse me for this because this is bull

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Amy Paxton November 14, 2016 at 6:12 pm

Its a shame that Suddenlink is the only way to get internet in my area! These customer service reps are almost a bigger joke than the company. I disconnected my tv service after a whole year of my tv servoce going.in and out. My internet is perfect but my bill is highway robbery! Heres what happened. I had 15 speed internet. I get a call one day to upgrade to 30 speed for ONLY 10 bucks more, so of course i did. All of a sudden, the next bill i get is past due. Im like wtf? I call and the reps are ridiculous. One guy even YELLED at me!!! I pay the bill because im in school ONLINE and i have to have the internet. Next month, past due again!! I call and the rep talked to me like i was an idiot and i told him u r charging me 5 months in a 3 month period. Sept yes i had a previous bal but i paid it down to 0 at the end of Sept. Then in october my bill is past due for 2 months? Um, just took care of that in sept! Once again i pay it bc i have to have it. Now again on Novembers bill PAST DUE!!!! WHAT IS GOING ON? How can i be at a zero balance twice and still be past due!!! All in the same months? I dont understand! No one ever wants to help me and no one seems to understand that if i pay my bill to zero how am i past due the following month? This is horrible! Im going to have to et the BBB and the attorney general involved because this isnt right, and someone needs to fix this!

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Patrick Letteer November 4, 2016 at 5:46 pm

I have been trying to get service set up at my new home for over 8 months and all they do is set new appt over and over and nothing ever gets done. I have called over 50 times trying to get they to fix their line so I can have service like they said I could before I paid for the place! Everyone else in the neighborhood has service except us and one other because the damaged line affects them as well! Sure wish I could have internet service and without having to waste my time calling them to get it done but no other company here so I am stuck hoping I get service from the WORST COMPANY IN THE WORLD!

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Lisa Calderon October 11, 2016 at 10:01 am

Suddenlink has rude and inconsiderate staff that treat you bad especially if you have a disability. I have been a loyal customer and am going thru a difficult time and they are not understanding when u ask for an extension. I am having to rely on my ex for $ to pay my bill and he hasn’t sent my money yet so I will not be able to pay for another week. They are not working with me so that I will keep my service. If they continue to be rude and condescending to me then I will have to go with Dish . I am a human and I would appreciate being treated as one. My issue will not be resolved unless they teach their customer service some matters and how to treat people with respect. I deserve to be treated as a person not an inconvenience. Times are hard for people who are living on a fixed income and more time should be allowed for them to pay their bill. Privileges are always allowed to those who don’t always deserve them so how bout extra courteous and lower prices for those over 55. Thank you for ur time

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vu phan October 3, 2016 at 9:57 pm

Dear Sudden Link CEO Jerald L. Kent
It is clearly that your company have an monopoly cable service for Leader, TX and George Town, TX. Besides AT&T which is not your competition. There is NO Time Warner, XFinity market in Leander.
Your company offers the 1GB service however you are forcing customer to rents 1GB service modem @ 10.00 . When the modem is available for purchase from Amazon for 122.00

Your company is not business smart..
I paid 64.00 / month for 200MB speed, and

to upgrades to 1GB speed cost 40.00 + 10.00 for rental modem. = 600.00

So if you where to remove the restriction on the rental .. 40. x 12 month = 480

480 x 3yrs = 1440 this would had been the additional upgrades money your company would had earns my business

So with your company greed structure. I can not wait until AT&T offers Universe speed, or Google Fiber. I will get ride of Suddenlink..

Eventually Suddenlink will loose alot of customers, in leander, TX, it is just matter of time.. is not on your Company side..

ARRIS SURFboard SB6190 DOCSIS 3.0 Cable Modem – Retail Packaging – White

Thank you
Vu Phan

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Marcia S. Klaas September 29, 2016 at 9:43 pm

I am writing to file a complaint about customer service at Suddenlink. No one seems to be able to answer any questions and must transfer and transfer and transfer until I get a dialtone and hang up.

I have health problems and have need of a phone, but obviously NO LONGER SUDDENLINK’S HOME PHONE. I have purchased a cell phone, not from Suddenlink, so that I might be able to call 911 when needed.

I have complained to Suddenlink Cust Svc since Friday, the 19th of September 2016, because “someone” keeps disconnecting my home phone, which was 417-334-XXXX. Suddenlink Cust Svc cannot tell me who just “SOMEONE” has ported your number; therefore, we cannot connect you again. It has been a continuous yoyo since the 19th. Telephone working, not working, working, not working, and today I gave up and bought another cell phone besides the emergency cell phone I use in my automobile.

Thank you all at Suddenlink for your lack of Customer Service to a 74 year old, retired woman (30 years with OPM US Army & US Air Force.

Hopefully, no one will disconnect my Suddenlink Wi-Fi now.

Marcia S. Klaas

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Cherrie Smith November 22, 2016 at 8:46 am

AMEN. For 2 years I had internet intermitanley and all but 2 (Josh and Joseph ) Got IT. Plus Suddenlink kept charge me for crap. Had to bundle when I became disabled.Why am I paying $120.00 when you have a promotion of $79.00 Help me

Cherrie Smith,RN

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Cherrie Smith November 22, 2016 at 8:49 am

Your field people are Awesome !!!!!!!!!

CSmith
Age 67
Bring down my bill

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Cherrie Smith November 22, 2016 at 8:54 am

WOW This is so sad
You put Millions in the business
You also have a lot in payroll with salary, Health benefits and IRA accounts

CSmith,RN
By the way…. No one in the company seems to Know who Jerry Kent is ?????????????

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Robert Paul September 29, 2016 at 8:31 pm

SUDDENLINK MANAGEMENT:

I used the e-mail I most often use and check regularly. I use Yahoo e-mail very rarely.

When you got taken over by the new company and began offering some realistic good choices, I was glad for the new management. Looking at everything for the past couple of weeks and especially last night and tonight the choices are the “””PITTS””””. Tonight there will not be anthing worth watching through all the channels available to me until 8 pm and then only 3 options and at 9 pm only 1 option.

For all the channels offered to me that is a poor statement of choices–Rotten Egg Choices.

Sincerely,

robert Paul

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Faye Waddell September 29, 2016 at 10:39 am

My sister and I share a home (Shirley Foster) account under her name, but I pay for the services out of my bank account. We had repair services done last month and we have the insurance and pay for the insurance to cover this. Some way it was billed and auto drafted from my bank account for $390.79 with my normal bill be only $179.79. This caused an overdraft on my bank account. I called and the only this I could get done was a credit of the repair charges $204.78, I asked for all my monies that were for the repairs to be credited $211.00 plus the $30.00 overdraft fee and $75.00 for my in convince and taking of all my monies for the rest of the month. I was give a total of only $229.79 credit. I will not get paid until 10/06/16 and this has created a big in convince on me. We had called and made sure that the insurance would pay for the repair before it was done but due to an ERROR on SUDDEN LINKS part I got charged. I feel that this is WRONG for me to have to suffer the in convince that SUDDEN LINK has created. I am ask for this problem to be address better that it has with just a $20.00 credit over what was taken wrongly. THW account is under Shirley Foster Midland, Texas 79706 last 4 of social is 72**. We both work and the best time to call 432 684 **** is after 6PM when we are home.
Sincerely,
Faye Waddell

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Cherrie Smith November 22, 2016 at 8:52 am

WOW This is so sad
You put Millions in the business
You also have a lot in payroll with salary, Health benefits and IRA accounts

CSmith,RN

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Bryan Vance September 26, 2016 at 10:18 am

I have been a loyal VIP customer for several years even adding the new 1 gig internet to my residential service. I am now moving into an unservicable area and need to cancel my services. It is not my fault Suddenlink does not service my new area, however when I attempted to cancel services, I was told I would continue to be billed for the entire month of service and cannot not prorate because they bill monthly. Wow! I have to pay for service I won’t even have? So really, is that how you treat a VIP customer who’s been loyal for so long and not even complained about the “Lag” on the 1 gig internet, or complained about the TIVO service messing up all the time. I feel this is unfair to pay for something I will not even be using. Glad I am cancelling now! Prorate these people and stop being greedy. Bryan/ USMC Disabled Vet

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Wesley R. Lott Sr. September 12, 2016 at 10:19 pm

I have been with Suddenlink approximately 6 years now. Everything was fine until a year ago, The local office sold out to a French Company. Suddenlink name has been retained. After the French company took over everything changed. Because I am disabled I had arranged my payments to fall due on the 2nd or 3rd of the month because of payment conveniences. I received my normal statement about a week after making the payment due and noticed my due date is now on the 28th of the month. Ironic since Suddenlink has always had a 10 day grace period and still has the same which allows that time to get the payment in. I was advised by Suddenlink Call Center to continue to pay on the normal due date regardless. Now for the last 6 months, I have been paying regularly on that date and am receiving a new statement within a few days after paying with the due date of the 28th which is 25 days into the same month with past due and total of the last payment plus a full payment of the same again. I have argued with their billing continually during this time to no avail. I had two phone number changes a month ago because of harassing phone calls. I called their tech support and was advised to use their free call block. The call block never worked but yet on my next statement I was billed 44 dollars for the number changes plus the due payment and a full payment past due. My latest billing from them was 315.00 current billing, past billing charges and the past due on the phone number changes even though the number was changed due to their inadequacy of an unworkable number block. I have since turned this as well as many others complaints on this site over to the State Of West Virginia, Office of Consumer Protection for their billing practices and requested a full audit of my account since first subscribing to their inept service.

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Margaret Barnhard-Braun August 9, 2016 at 9:50 am

My mother had cable service with Suddenlink for at least 10 years maybe more. When the service was set up, I contacted Suddenlink and provided my financial information and I paid her cable bill for all the years it was active. The invoices were address to my mother c/o me to my home address in PA. Your monthly payments were automatically deducted from my bank account every month. In 2010, I provided Suddenlink with a power of attorney over my mother’s affairs and was an authorized person on her account.

When we sold her house this year, I contacted Suddenlink to terminate the cable service. I provided Suddenlink with a copy of her death certificate. On 4/27/16, a bank draft of $49.68 was debited out of my bank account for the final charge.

A few weeks later, I received a check from Suddenlink for $17.24 made payable to my deceased mother. I contacted Suddenlink and was told the check represented an overpayment from the last bill payment. I asked them to reissue the check to me. They suggested that I cash the check with the Power Of Attorney. I told them a POA is no longer valid when the person has died. After several calls I finally spoke with a Supervisor who said she would put in a request to have the $17.24 check reissued to me.

On 8/3/16, I received a check from Suddenlink. This time it was made payable to “The Estate Of” my deceased mother. There was no estate, there was never any mention of an estate. I did try to see if my bank would cash the check but they could not. Again, I called Suddenlink. After spending close to an hour on the phone with a customer service rep, she told me they could not issue the check in my name because the account was in my mother’s name. I told her the invoices were in my mother’s name in care of me and asked if they could issue the check like that to which she said they could not. After an hour on the phone and getting nowhere with her, I asked her what Suddenlink planned to do with that over payment, would you put that money in a fund for less fortunate people? Her response was “as far as we’re concerned, we have refunded the overpayment”. At that point I asked for a Supervisor, she took my name and telephone # and said someone would call me. I did receive a voicemail from a “Sam” who identified herself as a Supervisor and gave me the tel# to call her back. Within 5 minutes of her call I called her back and got her voicemail. I asked her to please return my call, but my call has not been returned.

I don’t want to speak with another Supervisor who promises to resolve the issue but doesn’t, I don’t want to speak with another ill trained Customer Billing representative who keeps me on the phone for over an hour to tell me she can’t do anything.

I want a response from someone in authority who can explain to me why you had no problem taking my money every month for 10+ years, allowed me to make changes to her service and eventually terminate her service but you won’t reimburse me the $17.24 over payment you drafted out of my bank account.

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robyd huddleston July 25, 2016 at 1:13 pm

Underhanded thievery in practice at suddenlink, I have had four modems replaced and payed for more internet speed, but to no avail I have been promised credit on my bill for any outages of the cable and internet, I still have “suddenlink.net is not responding” several times a day while on the net, have lock ups and the computer has to be restarted thanks to no good service by suddenlink techs. now the thieves are charging me for an entire month because I turned in my equipment before the billing date but the office personnel did not apparently enterthe return until after the billing date and told me that the billing date was later than what I am being told now. Tried to call the corporate number and it is not in service any more.

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Tammy Robinson July 25, 2016 at 1:42 pm

We have updated the corporate office phone number. Thanks for letting us know!

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MattieSays July 16, 2016 at 11:56 pm

Worst Managers in the World. Back stabbing people who don’t care anything about their employees. Childish Rules. Childish behavior of employees under them that act like children when they are gone for the day or a week. Would never, never work there again.

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Philip Blizard June 29, 2016 at 10:57 pm

I have contacted their representatives many many times and I cannot get it resolved I’ve been told all different kind of stories I have had all different kind of techs out they cannot resolve the issue also I have been lied to many times and I don’t know what to do about their service I am limited on the service that I can receive in my area please help me this is going on for months and I can’t cannot keep on staying at home waiting for someone to show up to fix your problem it is been told many times to me it is not my problem it’s in your line. I’ve been a faithful customer paying my bill on time and I don’t appreciate being treated this way please what are you going to do to resolve it

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Sandra Paceley July 10, 2016 at 3:41 pm

Suddenlink not responding its hard to fix a
Problem when system not working

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branden garibay June 29, 2016 at 10:05 pm

Ever since I got you 8 months ago it has been the worst service that I’ve ever had I am sick of y’all ask when I call to make a complaint about something else I will just bump up the Wi-Fi and it will fix the problem or at this sad that I need somebody from corporate to call me 318-521-XXXX if that’s not working 318-521-XXXX

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corey welch June 18, 2016 at 9:20 pm

How about offering perks to loyal long term customers. Suddenlink, just like all the others only offers discounts and bundles to new customers, but continue to gouge the loyal ones that are the backbone and what keeps you all getting your bonuses and perks. How about offering free upgrades like a HBO channel after 2yrs of service, and another premium channel after another 2, and so on. You wont be out anything, but you will gain more long term customers. Most of your new customers wont keep their service, some wont even turn in the equipment (which is a cost loss), but yet you still cater to them, while we keep paying more for the same. Its not fair to screw your valuable long term customers. Be the first to offer incentives to keep customers and to make long term a win win, both for you and the customer. No cable company does anything for the loyal customers, but this would be a great selling point. So i offer this idea to you, in hope that more and more wont be so eager to look for better deals and switch to one of the other cable companies, but keep suddenlink for perks to valuable customers. Or if you blow me off, i will send this letter to at&t and the others. One of them will seize the opportunity to increase customers loyalty and to gain new clients for the long haul. Its up to you, keep us, or lose us to better deals….

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Larry Reeves July 19, 2016 at 12:45 pm

I agree with everything Corey Welch stated. Why are you penalizing the loyal customers and rewarding the new customers? Corey has a great idea of giving loyal customers perks. If you have not taken the time to read his comment please do so.
Maybe we should make Corey the head of your marketing Department. (what he says is well stated and Truthful).

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B.Stiles June 17, 2016 at 1:50 pm

My aunt and uncle were recently flooded out of their home and when they called you to stop service and exp[lain about the equipment being damaged by 5 feet of water in their home you informed them they owed almost $800 for their Hopper and rental equipment!Really??? Don’t you people realize or know what compassion is?? I would think it would be great PR for your company to step up to the plate for them and so many neighbors (90 homes flooded). This was in River Plantation in subdivision in Conroe, TX. JUst driving in this area looks like a war zone and it will be months before they can get back into their homes.

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Ki Benson June 13, 2016 at 5:40 pm

I’ve had an ongoing issue with my cable that has been going on for over a year. I have had several technicians come out and try to fix the issue with the cable. Meanwhile my cable bill keep on growing I would call and talk to Suddenlink representative and they told me sir you have to pay for your cable we will give you credit for all the time that you were having issues with your cable. Meanwhile my cable bill kept on growing well I fixed it today I turned in all my cable equipment because it cannot fix the glitches in the cable thank Suddenlink for nothing

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D Alfred March 5, 2017 at 1:59 am

I’ve had good experiences with onsite technicians and customer service people on the phone – other than nothing is ever followed through with. Last – the technician said that his manager would put a monitor (of sorts) on my line and would be able to see when and why the internet went down. That was in January, this is March and no resolution to date. I pay extra each month for insurance to cover unseen issues not covered by Suddenlink – but I’ve paid above that amount in the last year for new lines to be run, new connections on the outside and rental of modem/router. Still it has not changed and the 5G that I pay extra for is n-e-v-e-r working. Was told that it could be intermittent (then why can’t I pay intermittently?). I’ve lost apprx. over $100k in sales (work from home) in the last year, but yet Suddenlink advertises it’s commitment to small businesses. I’ve been a Suddenlink customer since it was Cebridge in my area (over 10 years) and just want my internet to work fast & consistent. Is that really too much to ask of a cable/internet company??
I hate to do this but I am going to complain to the FCC via their consumer complaint website: consumercomplaints.fcc.gov/hc/en-us if I don’t get this resolved.

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D Alfred March 5, 2017 at 2:03 am

Sorry that was meant to be a post on it’s own and not a reply.

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L.Willuams April 28, 2016 at 7:24 pm

Had a tech come out already upset b/c he was on call and said the other tech had an emergency. He arrived at around 9:30 pm and stayed until 12:30 am. Only to have a buzzing in my new tv. Needless to say I canceled the tv portion the very next morning, not even 24 hrs, and had direct tv installed. The same tech came back and cut my direct tv wires and was caught on camera. Went into the local store b/c the in addition to having to pay direct tv twice b/c he cut the cable sudden link is charging me $184 when I normally pay $69. Go figure for a free transfer of service. Also asked to tt a supervisor in Greenville NC named Brandon and he still hasn’t gotten back with me. Tried the fake number on the web site for Mr Dexter Goei and nothing. I bet the BBB will get s hold of him. I too wished I had seen these reviews first.

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Julie Everette March 13, 2016 at 12:36 pm

I don’t know where else to turn for attempting to get service at my house. I have been in my home for over 5 years where myself and both neighbors are the ONLY people on my street who are told can not be provided Suddenlink services. We are forced to pay outrageous amounts for satellite internet that is not able to withstand Netflix or internet gaming. The houses next to ours, behind ours, and across the street from ours all have Suddenlink. When I attempt to set up service online, I am told it is all good to go and then get an email 2 days later stating, “Oops, we can’t do that.” We finally had someone come and tell us what we needed to do to get services and they said it would be $3000 to bring a line to my house and the cost would be all on us. One of my neighbors and I would be able to use the line but then my other neighbor would have to have his own ran, for some reason. You know, with the amount I have been paying, I would gladly pay an extra $100 or so on my bill to get service that would allow my family and I to be in the 21st century but I am met only with attitude and resistance when discussed. You could have had over 5 years of service from 3 houses by now.

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Marquita Eiland March 4, 2016 at 2:57 pm

I ordered to have internet and cable Wednesday and was told a tech would come out Friday between 12-4:40. I. Took off of work and stayed home and by 5 no one came. I called customer service whom advised a technician showed up to my home at 8:15 which was a lie. I called numerous of times and kept being told it would be expedited. 1,2,3 hrs later no call. When I requested to speak with corporate I was told they would contact me. I haven’t had the services yet and can already tell this was the worst possible mistake everrrr. Customer service reps don’t care and offered me no help. The supervisors are a joke. They repeatedly apologize but that’s it. Suddenlink is a joke and I’m not laughing. I Will be filing a complaint with the BBB!!!

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Cheryl Tripp February 17, 2016 at 12:55 am

I have complained to SuddenLink about the terrible internet service since I got it, January 2014, same response, nothing resolved. I have run speed tests for the last couple days, at 0530, 0045, 0130 hours, and I have less than 8.00 Mbps, but I am being charged for “up to 100 Mbps.” So I’m getting 1/10th of what I am paying for, sporadic internet that I cannot stream a movie without multiple interruptions for buffing. I have asked about SuddenLink about improving their infrastructure, but that is not happening, apparently there is no demand for it. I live in an area where internet is offered by HughesNet and SuddenLink ONLY because AT&T REFUSED to offer it in our community when they dug up my front yard for over four months to lay the fiber optic cable for the additional phase of my community, 7 houses away have U-Verse and I cannot get 10 Mbps with SuddenLink.

I sent this and received this textbook response, I’m sure from the Philippines:

Thank you for your email in regards to internet speed. I appreciate the opportunity to assist you today.

I do apologize that you are experiencing latency. I did see some errors on your modem that could be causing this. I will provide some troubleshooting steps that can possibly clear up your speed issues, if not I recommend replacing the modem in local office or setting up a service call. I hope this helps!

Troubleshooting Steps:
-Remove cable line from the back of modem.
-Blow out the inside of coax cable.
-Reattach coax cable.
-Powercycle Modem (Unplug for 15 seconds)
-Run speed test

Thank you for choosing Suddenlink. If you have any further questions, please feel free to contact us Monday through Friday 8:00AM to 10:00PM CST, or 9:00AM to 6:00PM CST on Saturday and Sunday via our online chat at suddenlink or by phone at 1-888-822-5151 where we are available to assist you 24 hours a day, 7 days a week.

ANOTHER inconvenience by Suddenlink, your modem is bad, but I have to bring it to you or be charged for you to fix your faulty outdated equipment that you actually charge me for.

It’s obvious from all of the negative comments here, on Yelp, FB, the CEO and upper management only care about their how deep their pockets are, NOT THEIR CUSTOMERS!!!

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Robin January 25, 2016 at 9:25 am

I am being charged for overages that I didn’t know about. As a responsible customer, I called as soon as my son showed me his computer notifying me that we were being charged. Customer service told me I was notified via email when we were at 80% of our data plan but I didn’t have an email on file. Then I was told I was notified via voicemail but I don’t have voicemail on my phone. Finally, I was told I was sent a card that I didn’t receive. Your notification system is broken. I asked to upgrade my data plan and to have them remove the overage charge. I was told no. I asked for a supervisor, a lady called me back and began telling me that I was notified on a suddenlink email account that I do not use. I was furious. She wouldn’t allow me to talk only interested in proving I was wrong. I asked for a manager and she said she would pass along my request. Really?! Worst customer service. The overage is less than the data upgrade I am willing to pay, why would I pay twice for the same data when my plan begins over this week? I would like to change companies unfortunately, my options are limited. After this experience, I believe that Suddenlink uses their almost monopoly to squeeze more money from customers and the customers have no recourse. The irony? I recommended Suddenlink to a friend last month. Still haven’t seen the promised $75.00.

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REmonroe January 18, 2016 at 11:19 am

I have had a temporary cable across my yard since last May. I have contacted them at least monthly and all they do is write up the problem and nothing ever happens. All their work is done by outside contactors who probably don’t get paid as they haven’t fixed this cable issue in almost a year. They can’t or won’t even give me a local number in Conroe Tx to call to talk to a human. The call center states that don’t have any number only emails. The cable has been laying on my yard across 2 drives way since last memorial day. They don’t care.

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Sir Duke Of the lecross team December 10, 2015 at 6:27 am

Alright so I live in the Houston area and when I call tech support I get the technical support center in Georgia. I speak to tier one and all they can do is send a tech to me or reset the connection from their side so I’m like send me to tier two so they do and all they can do is reset it on their side or send a tech but they can also help me set up an email so I ask for a supervisor, and when he finally calls me back, Adam tells me all he can do is reset it on their side or send a tech out SO I SAY SUDDENLINK FIRES ADAM AND EVERYONE IN TIER TWO BECAUSE THEY ARE REDUNDANT AND IF THEY DO FIRE THEM, THEY DON’T HAVE TO PAY THEM AND I WONT HAVE TO PAY THEM AS MUCH. See my issue is this I pay for 15mb/s download speeds and I only get at the best if all the planets are aligned and the gods favor me 1mb/s download speed see that is nothing like what I pay for and yes I know there will be some loss but that is not ok that is more than 95% loss. I have had 5 modems replaced not because they were malfunctioning but because I asked just to make sure it wasn’t my hardware and I have had 10+ techs come out to my house and EVERY SINGLE ONE OF THEM CHECKED MY CONNECTIONS AND MY WIRES AND THEY ALL TOLD ME EVERYTHING IS OK ON MY SIDE. SO NO I DON’T WANT TO HAVE ANOTHER TECH OUT. I WANT MY PROBLEM RESOLVED. If I can’t get my problems resolved through tech support then what purpose do they serve?? NONE! DON’T WORRY I HAVE TRIED TO USE COMCAST BUT THEY DON’T SERVICE MY HOUSE AND FOR THEM TO PUT A POLE UP I WOULD HAVE TO PAY $1000+ and I can’t do that so I’m stuck with this mediocre joke of a service and I want this turd to at least give me my money’s worth since I have to pay you a kidney every bill. But that is merely a dream because you guys pay ex McDonald’s workers to pretend to be techs. I am a computer science major and I swear none of them could pronounce computer let alone fix one and honestly I’d like to pay 1/15 of my bill because that’s the service you are providing. FIRE ADAM AND TIER 2 SUPPORT BECAUSE THEY ARE USELESS JUST GET A CACTUS AND CALL IT THE SUPERVISOR BECAUSE THEN I EXPECT IT TO BE A USELESS PRICK.

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Vicky December 9, 2015 at 2:43 pm

I have been having problems with alk three of my services for a few weeks now. Called support a nd a tech was scheduled to come out one evening last week. Tech never showed and never calked. Today, an on going outage in my area. I had to drive to find a cell signal to make s call to find out what eas going on. After talking to a supervisor, I came back into my neighborhood and lo and behold, there sits before me, a Suddenlink truck. At first I was glad to see a tech in the area. As I drove by the truck, I get the pleasure of seeing an idiot sitting behind the wheel with his head laid WAY back on the seat, WITH HIS MOUTH WIDE OPEN, SNORING. WHAT A DISGACE! Surprise, surprise, STILL HAVING PROBLEMS WITH MY SERVICE.

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West November 10, 2015 at 2:53 pm

This is bullsh**. Contacted through phone spent two hours cycling back and forth between people none of which can transfer me to a supervisor or fix the issue. Tried on Facebook they said message my number I did and that was over an hour ago. The best thing that this company could do is get out of the business. Horrible service, system, and most of all the worst customer service I’ve ever experienced. Will never use suddenlink again!

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Russell Barry November 5, 2015 at 9:32 am

Suddenlink is falling apart. I read the other comments. I have experienced them all. They cannot fix problem, why? Cannot get a cable box that supports HDTV, but paying for it.

They need a new CEO and fire all the upper management. Overpriced is not and understatement. They have become the worst cable company in the world. They cut down on the channels and now cannot get service.

The service people say it cannot be fixed anyone working for any company would be fired for saying that. Also someone said when you try to contact management, you get the E-Mail could not be delivered, they give out the wrong address.

Go with anyone but them.

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ANNIE October 20, 2015 at 12:33 am

SUDDENLINK AUGUST 14, 2015
Ms. Mary Medusky
1XXXX Powercourt Dr.
St. Louis, Mo. 63131 Sept. 6. 2015 Now Oct. 19, 2015
THIS IS THE ADDRESS ON YOUR WEB CITE- IF IT ISNT WAS IT TOO DIFFICULT TO FORWARD MY LETTER TO THE PEOPLE WHO ARE YOUR OFFICERS AT SUDDENLINK??? SHADY SHADY TACTICS

I WROTE YOU A LITTLE OVER A MONTH, now 2 months ago AS I WAS HAVING PROBLEMS WITH SUDDENLINK IN FLAGSTAFF, ARIZONA WITH MY SERVICE WHICH I HAVE HAD 2 YEARS. I HAVE HAD PROBLEMS SINCE I SIGNED ONTO SUDDENLINK ESPECIALLY WITH THE INTERNET. I AM DISABLED AND HAVE BEEN VERY SICK, I WAS DIAGNOSED WIH RARE NEURO MUSCULAR CONDITION IN 2010. IT IS PROGRESSIVE.
I WAS DOING ONLINE SCHOOL WHEN I SIGNED UP WITH SUDDENLINK AND HAD PROBLEMS WITH THE GROUP HERE DOING A BAIT AND SWITCH WITH THE MONTHLY PRICE. I CONTACTED DAVID GILES IN THE SOUTH WESTERN REGION AND THE PROBLEM WAS FIXED. I WAS TOLD I WOULD GET THE $112.00 ALL INCLUSIVE PRICE AS LONG AS I HAD SUDDENLINK. I WAS PAYING $112.00 A MONTH THIS INCLUDED TAXES AND FEES. LAST DECEMBER BANK OF AMERICA HAD A SECURITY BREACH AND CANCELLED A BUNCH OF ATM CARDS BUT DID NOT LET THE CUSTOMER KNOW. I WAS ONE OF THE CUSTOMERS AFFECTED, I HAD SUDDENLINK ON AUTO PAY AND THAT GOT SCREWED UP BECAUSE OF THE B OF A SECURITY ISSUE. I HAD THEN TAKEN THE TIME TO LOOK AT THE AMOUNT BEING BILLED AND AFTER THE AUTO PAY INTERUPTION MY BILL WENT FROM $112. A MONTH TO $150.00 A MONTH. I GOT NO NOTICE OF THE CHANGE IN PRICE AND IT WAS MY UNDERSTANDING THAT THERE WAS NO “CONTRACT” THAT MY PRICE WAS FIXED BECAUSE OF THE BAD FAITH TO BEGIN WITH. IT WAS NOT A NORMAL RAISE FOR COST OF LIVING OR WHATEVER A COMPANY CALLS IT WHEN THEY RAISE PRICES. In comparing your price with internet and television satellite bundles being advertised you are way over priced especially since channels keep disappearing and the internet is not great. A WHILE AGO I HAD A VERY BAD EXPERIENCE WITH ONE OF THE TECH’S FROM SUDDENLINK HE WAS CREEPY AND RUDE AND I DID NOT REALLY WANT ANOTHER TECH TO COME OVER TO MY HOUSE ESPECIALLY SINCE I HAD HAD 7 TECHS PRIOR TO THIS ONE WHO DID NOT FIX ANYTHING. WHEN I CONTACTED YOU TWO MONTHS AGO OR TRIED TO, I HAD SEEN THE COMMERCIAL WHERE THE CEO, (AS I UNDERSTAND IT YOU ARE BAILING OUT ON SUDDENLINK) PROMISES ON THE COMMERCIAL THAT S SUDDENLING GUARANTEE’S SATISFACTION OR MONEY BACK. I AM NOT SATISFIED WITH WHAT HAS TRANSPIRED AND I EXPECT SEVERAL MONTHS OF CREDIT PLUS MY MONTHLY CHARGE TO RETURN TO $112.00 AND ANY AMOUNT OVER THAT RETURNED, OR I WILL SEND THIS LETTER TO YOUR COMPETITION AS ETHICS ARE BEING VIOLATED.
I WAS REFERRED TO JEFF KELLY THE MANAGER IN FLAGSTAFF, WHO I HAVE REQUESTED GIVE ME A MONTHLY PRICE QUOTE, AS A 33% HIKE IN COSTS IS NOT ACCEPTABLE TO ME, AND WHO I TOLD ABOUT THE INTERNET PROBLEMS WHICH HAVE GONE FROM DISCONNECTS LATE A NIGHT – TO LIMITED CONNECTIONS AT LEAST ONCE AN HOUR OR MORE. THE TECH WHO CAME OUT WAS POLITE AND TOLD ME I HAVE A LOG CABIN WHICH IS TWO STORY, THEREFORE THE LOGS WERE INTERFERRING WITH THE SIGNALS. THE SOLUTION WASI NEEDED TO BUY ANOTHER ROTER/MODEM BECAUSE THE ONE SUDDENLINK PUT IN WAS NOT ENOUGH? MY COMPUTER HARDDRIVE CRASHED AND IT IS NOW
SEPT. 1, 2015.I STILL HAVE NOT HEARD FROM JEFF KELLY REGARDING THE INTERNET, AND THE TECH HE WAS TO SEND OUT. I AM BEING CHARGED 150. A MONTH AND I DO NOT AGREE TO THAT AMOUNT I WAS TOLD AND PAID 112.00 ALL INCLUSIVE Jeff Kelly has avoided the cost issue and keeps making excuses. CABLE IS TANKING IN LIGHT OF DISH AND DIGITAL, AND I BELIEVE SUDDENLINK IS TANKING SO THAT NO NEW IMPROVEMENTS WILL BE MADE. The cost should go down not up.
I have read some of your critiques and the company is certainly not fulfilling the promises that have been made – PHONEY EXCUSES THAT MAKE NO SENSE TO ME- SUCH AS WHY DID THE MODEM/RODER/modem WORK FOR MOST OF THE TIME, FOR OVER A YEAR EXCEPT BETWEEN 12:00 AND 2:00 AM. I HAD SEVERAL TECHS COME OUT TO SEE WHAT THE PROBLEM WAS, PROMISING TO DO VARIOUS THINGS THAT NEVER WERE DONE, NO ONE SAID ANYTHING ABOUT THE “LOGS MY HOUSE IS MADE OF” SOUNDS LIKE PURE BS TO ME. SO I HAVE GONE FROM LATE NIGHT DISCONNECTS TO HAVING THE INTERNET GO TO LIMITED STATUS ABOUT 3-4 TIMES AN HOUR ALL THE TIME.
THE TECH WAS ABLE TO STRAIGHTEN OUT THE TV PROBLEM, THE ORIGINAL TECH CONNECTED THE CABLE TO THE CABLE THAT WAS EXISTING IN MY HOME PRIOR TO SUDDENLINK . THE PROBLEM BEING THAT THE CONNECTION THROUGH THE WALL WAS VERY SHORT AND DONE IT WAS NOT CONNECTED CORRECTLY., THE TECH HAD A HARD TIME MAKING THE CONNECTION AND PUT ANOTHER HOLE IN THE WALL, (WHICH HE SHOWED ME AFTER HE MADE IT) BUT HE FINALLY MADE A CONNECTION ON THE EXISTING CABLE, I WOULD HAVE PREFERRED HE RAN A NEW CABEL RATHER THAN MANG ANOTHER HOLE IN MY WALL BUT IT IS WORKING. I DON’T CARE AS LONG AS IT WORKS, BUT I DO CARE ABOUT THE INTERNET AND THE PRICE. WHAT IS REALLY SAD IS THAT SHADY CORPORTIONS ARE TURNING ITS YOUNG EMPLOYEES INTO PEOPLE WHO BELIEVE IT IS FINE TO LIE FOR A PRICE. HOW SAD AND WHAT AN AWFUL LEGACY.

I THINK YOUR COMPANY OWES ME AT LEAST 3 MONTHS CHARGES FOR THE 9 TIMES I HAVE HAD SERVICE PEOPLE COME OUT AND SAY THEY ARE GOING TO DO SOMETHING AND THEN DON’T FOLLOW UP AND DO ANYTHING AT ALL. I HAVE HEARD EVERY EXCUSE FROM SOMEONE RAN INTO THE CABLE POLE, TO THE DISCONNECTS IS BY A SERVICING COMPANY DOING UPDATES, AND NOW THE LOGS IN MY HOUSE KEEP THE SIGNAL FROM REACHING UPSTAIRS. REALLY?
IF YOU REALLY WANTED TO ADDRESS CONSUMER SERVICE YOU WOULD STAND BEHIND YOUR “WE PROMISE” GUARANTEES, ALLOWING THEM TO RUN THE DURATION OF THE SERVICES PROVIDED; OTHERWISE IT IS SMOKE AND MIRRORS EVERY INTERNET/TV COMPANY GIVES A 30 DAY GUARANTEE… IT IS NOT INNOVATIVE AND THE PRESUMPTION IS PEOPLE ARE STUPID ENOUGH TO THINK IT IS SOMETHING SPECIAL. WHY DON’T YOU STAND BEHIND YOUR PRODUCT AND SERVICE EVERY DAY A CUSTOMER IS PAYING YOU FOR THAT SERVICE? YOU SHOULD CHECK OUT DEMING’S PHILOSOPHY ON QUALITY IMPROVEMENTS. HE HELPED JAPAN REBUILD AFTER WWII. MY INTERNET HAS BEEN OUT 3 SEPARATE TIMES IN THE LAST HOUR.
I AM REALLY SICK AND I DON’T LIKE CHANGE. I WAS TRYING TO KEEP SUDENLINK FOR THAT REASON BUT IT MAY NOT BE POSSIBLE. THEN I WOULD SAY SHAME ON YOUR COMPANY. I HAVE ASKED JEFF KELLY TO GET ME A MONTHLY QUOTE FOR OVER TWO MONTHS NOW AS MY CHARGES ARE ACCRUING AT 150, A MONTH WHICH IS NOT OK WITH ME. I HAVE NOT HEARD FROM M. KELLY IN THE LASTB MONTH.. HE WAS SUPPOSED TO SEND ANOTHER TECH OVER TO LOOK AT THE INTERNET ISSUE THIS WEEK AND I HAVE HEARD NOTHING BACK. (And in reality it is a month later and I heard nothing back from the “head honcho” in Flagstaff. If this is your idea of a good supervisor then there is no hope for this company , I WOULDN’T LET HIM RUN A LEMONAID STAND. THIS IS THE WORST SERVICE I HAVE HAD CAN YOU PLEASE GET THEM TO ACT IN A COMPETENT AND COURTEOUS MANNER, I WAS TOLD 112.00 WAS THE AMOUNT I WOULD PAY AS LONG AS I HAD SUDDENLINK. I DON’T THINK YOUR SERVICE SHOULD GET EVEN A 5% RAISE BUT 33% IS OUTRAGEOUS, ESPECIALLY AS THE SERVICES THAT ARE SUPPOSED TO BE PROVIDED ARE NOT BEING TAKEN CARE OF OR DELIVERED IN THE Ai ADVERTISED FASHION, AND HAVE GOTTEN WORSE.

I WAS WITHOUT A COMPUTER OR PRINTER FOR 4 WEEKS, MY COMPUTER WHICH WAS 2 MONTHS OLD HAD THE HARD DRIVE GO BELLY UP AND I HAVE HAD TO DEAL WITH REPLACEMENTS WHICH WERE JUST SET UP THIS WEEKEND. I DO EXPECT TO BE CREDITED FOR SEVERAL MONTHS PAYMENTS AS THE AMOUNT OF TIME AN MATERIAL LOST WAS RIDICULOUS BECAUSE OF FAULTY INTERNET CONNECTIONS AND THEN THE TELEVISION CONNECTION PROBLEM WHICH LASTED A MONTH BECAUSE SUDDENLINK NEVER PUT IN THEIR OWN CABLE, SO THE TECH THAT CAME MADE A BIGGER HOLE IN MY WALL. (Not the way I would have solved the problem) and used the existing cable. I DO THINK THAT YOUR COMPANY WHO WAS CAUGHT IN A BAIT AND SWITCH WHICH RESULTED IN THE ORIGINAL MONTHLY RATE OF 112.00 SHOULD KEEP THE PROMISE TO MAINTAIN THAT RATE MONTHLY AS WELL. Your tactics are very shady
I mailed 3 letters to the address above to Officers in the Suddenlink corp. I received the mail back….because why you could not forward the mail to your own officers.

YOURS TRULY,
ANNIE KELLER

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D. Allen January 4, 2016 at 7:31 pm

Suddenlink new address

520 maryville center drive
St. Louis, MO 63141

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DJ Trim October 13, 2015 at 4:22 pm

I just purchased service and conncected on Oct 1, 2015. Since then, I have had an internet and cable issue, and my local Suddenlink has charged me for visits. They stated that it was my equipment. Well, if I am not getting the correct internet speed, and my equipment is fine, then it is your problem. If all of my channels are not coming in, I have brand new tvs, so it is not them. It is your service. Then you have the nerve to ask me to purchase $5 insurance a month to not pay service charges? You have a customer guarantee that you apparently give no crap about. I am a huge customer service person, and once again YOU ARE NOT TREATING THE CUSTOMER RIGHT.

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annestromberg September 23, 2015 at 1:08 pm

I typed out a comment about my problems with Suddenlink. I submitted it using the
email address Suddenlink has on file. I got an “invalid email” notice and the comment disappeared. DUH! This company is a disaster!

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France September 16, 2015 at 6:07 pm

This whole suddenlink thing is bull s***. I pay 110+ to have internet and cable and they mess up atleast once a month the f**** people dont notate it so doesnt show up that im complaining and omg you people f**** suck. Seriously why is there even a f***** suddenlink.

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Dennis August 28, 2015 at 11:37 am

They Blackball people from employment. Gary Bowman unprofessional!!!! Grow up!!

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Joe December 11, 2015 at 9:41 am

This is very true, they put me on the ban sheet because I was told an in-house tech got laid off and I asked another tech and it went up the ladder and they come out saying I was starting a rumor and banned me from working there!!! Tell me how pathetic and childish that is.

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Tim Langley August 28, 2015 at 10:18 am

I live in Greenville NC. This week I noticed a line down right at my cable / telephone boxes. I also noticed a NEW box on the side of my house that I did not give consent for suddenlink to put on my house. Long story short. The line running to the new box is going into an old box. At some point in the installation, the installer pulled the wires or caused the wire to sag and it sag across the street to the other power-line pole. Apparently a car came by and snapped the wire as it appeared to be handing down and off the road by only 3 feet. When the line was snapped, it caused the pully that held this wire on my house to pop off. This has sent ruined my facial board and it needs to be repaired immediately. Also, it did a small area of damage to some shingles on my house. Sirs?. I have called suddenlink twince thus far. each time they are stating they did not cause the damage but century link did. However, as explained the new box that suddenlink installed the line from the new box is going directly into the century link box. There is no denying that a technician has been to my home. My neighbor also informed the day before they saw a suddenlink van at my home, So, this would correspond with the downed telephone line and also the damage to my home. I need for this damage to be repaired ASAP and suddenlink be man enough to admit they caused the problem. I work in Law Enforcement and the last thing I would do is try to rip someone off. However, if I do not get some type of satisfaction out of this, I will be taking this issue to the next step. Please contact me so this issue can be resolved. I LIKE suddenlink—but just need to have this issue taken care of. It’s a small job and will not take much to repair. Thank-you!…Please email me.

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D. Allen January 4, 2016 at 7:34 pm

Suddenlink new address

Suddenlink
520 maryville center drive
St. Louis, MO 63241

P.S. Mr. Kent no longer with Suddenlink guess he found a better company to work for

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Jim Melick August 24, 2015 at 3:12 pm

Jerald L. Kent
SuddenLink Corporate Office Headquarters
Cequel Communications Holdings I, LLC
12444 Powerscourt Dr., Ste. 450
St. Louis, Missouri 63131 USA

Mr. Kent,

When I signed up for Suddenlink, on or around the 14th of June, I was told that it would be installed on June 18th. I was also told I had 30 days to decide if I wanted to keep the service.
The installer, Kevin as I recall, had problems connecting the cable to the drop in my front yard. He told me that Suddenlink’s contractors would have to burrow under my driveway to do the install. He said that he could temporarily get me connected that day by running a cable across my driveway, over my wall and laying on top of the ground to the outside of my house. I asked him how long before the contractors would bury the cable and he said, “Within 7 days”. Since I had already called and cancelled my cable service with Frontier and not wanting to be without TV or internet for a week I told him to go ahead and lay it across the driveway. Had I known then what I know now, I would’ve called Frontier back and kept their service and sent Suddenlink packing. My entire experience with your company has caused me more continuing frustration than I’ve ever had in my 76 years. To begin with, the original connection that Kevin made to the service box in my front yard coupled with the cable laying across the driveway and being constantly driven over and other factors, caused your technicians to come back out for at least four more issues regarding tiling in the video, which caused me four days of outage, and horrendous lack of Internet speed. I had been promised 50 mg and during that 3 to 4 week period of time I was getting between 12 and 28 mg on a good day and I didn’t have many of those.
After repeated calls to your customer service and technical support, one of your technicians discovered the problem was in the underground connection in my front yard. He said that there was water down inside the connection and the best way for him to solve my problem was to run the cable across my neighbor’s driveway from the cable box east of my house. This was over 3 weeks ago. With my neighbor’s permission the technician blue taped the orange cable into the crack in the driveway and assured both the neighbor and myself that it would not lay there over 2 weeks as he was once again, for the third promised time, notifying your construction group that this cable needed to be buried. After about a three week period of time I once again called Suddenlink customer service and spoke to a young lady who assured me that the crew would be here to bury the cable on August 10 and that the appointment time was between 8 AM and 5 PM and that somebody should be here at the house. I waited here all day and around 5 o’clock I contacted customer service again and spoke to a gentleman I believe by the name of Chris and told him that in fact a Suddenlink truck had stopped in front of my house earlier in the afternoon around 2:30. The gentleman got out of the truck came over to the cable box in my yard look down inside it threw up his hands then went to his truck and got out a little measuring wheel and measured the distance from my neighbors cable box in his yard to the side of my house. He then got back in his truck and drove away. Chris told me that the man who had stopped was only there to determine how long the cable run would have to be so that he could give the information to the construction crew that would do the actual burrowing of the cable under the neighbor’s driveway. I told Chris that the lady that I spoke to previously had told me that the 10th was the day that it would be buried. He apologized for her giving me the wrong information and assured me that the cable would be buried on the 13th. It’s now 5 o’clock on the 13th and I just spoke to Ronnie in Havasu who told me that he spoke to the dispatcher of the construction crew and that they had never received the orders to bury the cable. He assured me that he would call the construction dispatcher back and get a confirmed date for burying the cable and call me back. I told him that if the cable was not buried by Friday 8/14/15 that they would find your equipment in my yard. He said he understood and didn’t blame me and he would call the dispatcher and then call me back. It is now 1:00 PM on Friday 8/14 and I have not received any calls from Suddenlink or their contractor.
On the 14th I again called and spoke with Bre in Lake Havasu and after again explaining my entire situation to her she assured me that she would get results for me and she said she would get this resolved by Wednesday the 19th. She, like so many before her, said she would call me back by then. As of now, 11:53 on the morning of 8/18, I still have heard nothing from Bre.
On 8/17 I spoke with Rita in the billing department regarding a late fee that I was charged on 7/15, in the amount of eight dollars. When I signed on the sudden link I gave them my visa credit card number so that they could automatically charge my credit card each month. The first bill I received was for service from June 18 through July 17 with a total due of $164.98. The late fee which was applied on July 15 apparently was from $79.41 that your bill said was past due by July 25. On July 28 you billed my credit card account $242.43. Apparently I was being charged a late fee because your company had not billed my credit card in time. Rita in your billing department said she could correct the error and give me credit for the eight dollar late fee. In the course of the conversation I had with Rita I had told her of my past experiences and frustrations with Suddenlink and she offered to help by passing information of my issues up to her supervisor to see if she could get any resolution for my continuing problems. I explained to her that after I hung up from my conversation with her, I was contacting DirecTV to get reinstated with their services. She said that before I canceled my services with Suddenlink I should contact your resolution department for help. This I agreed to do. I then contacted Mary at DirecTV, who said they would be more than happy to have me back as their customer and not only offered me a DirecTV Visa prepaid card worth $200 but also said they would refund to me the $40 termination fee that I paid when I canceled with them two months ago. At that time Mary scheduled an install date for me with DirecTV of Monday, August 24.
At 10:43 AM on 8/18, I received a call from Jeremy who said he was the construction manager for Suddenlink and that he would have the cable buried within the next 2 weeks. I told him that it had been laying across either my or my neighbor’s driveway for exactly 2 months to the day and that another 2 weeks was totally unacceptable. His curt reply was, “then you want me to cancel the work order?” I again told him that I had already waited two months and didn’t feel that I should be expected to wait another two weeks. He said, “Then you want me to cancel the work order?” At which point, in total disgust, I said “yes”.
After my short conversation with Jeremy, I decided to follow up on what I’d promised Rita and called my “VIP?” number and ask for the retention department at Suddenlink. After listening to recorded messages for 18 minutes I was connected with Sandra. Nice lady, who said she wanted to help. She said that she could escalate the bury order and it could be done on the 26th. I explained to her that I had already contacted DirecTV to reconnect me two days before that. She then suggested that I go on hold while she spoke to her supervisor. When she came back she said that she had spoken with her supervisor Edward, who she said felt it was a shame the way I had been treated and the issues that I’ve had. Sandra told me that, as a last resort and the clean up the mess that others in your company have made, she wanted to resolve my problems for me. She told me that she would contact the construction people and have the cable buried on or before the 26th. I told her that I would contact DirecTV and backed up their install date to after the 26th and that if your cable was not buried at the end of the business day on August 26 I would cancel your service. Sandra promised me, after taking both my phone numbers, that before 4 o’clock today she would call me back. with a work order from the construction people to bury the cable either on or before August 26. Sandra did call me back at 3:58 my time, on the 18th, and told me that she had been in contact with the people in construction and 2 or 3 others regarding my issues and that she had not gotten a definitive date as to burying the cable and that she would have to call me back tomorrow, the 19th. Should she fail to fulfill this commitment I will be done. I think I have been more than fair in dealing with the issues I’ve encountered and a lack of service provided by your company.
Here it is the 24th at 10 AM and I still have not heard back from Sandra. I’m not sure if I’m expected to sit by my phone 24 hours a day waiting for a call from Suddenlink but I do have other things to do with my life. I gave Sandra my cell phone number and my home phone number which both have voice mail. There have been no calls nor messages from Suddenlink on either phone.
I have never dealt with the company as screwed up as yours in my entire life. If half of your customers have been treated anywhere near as bad as I have, I fail to understand how you could possibly still be in business.
If your corporate affairs are handled anything like the way things have been dealt with in my situation, I hardly expect any reply to this. If however you can think of anything that justifies your company’s lack of concern for quality in dealing with customer’s problems or retention of your customers, I would be interested.
Sincerely,

Jim Melick
* S. hammer Court
Fort Mohave, AZ. 86426
928-768-****
eag****@suddenlink.net

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D. Allen January 4, 2016 at 7:36 pm

Suddenlink new address

520 maryville centre drive
St. Louis, MO. 63141

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Shawn Boxwell July 29, 2015 at 2:21 am

Ihave had this pos company for 4 years in kingman az nothing but problems over the last 4 yrs I have had techs at my house around 25 times recorded the probs shown them the probs had everything updated still have probs pay almost 200$ a month and nothing done they are to cowardly to have a real complaint they try to detour you to different pages THIS IS A COWARD POS COMPANY THAT NEEDS TO BE TURNED IN AFTER IM DONE WITH THIS IM GONNA FILE A REAL COMPLAIT WITH FEDERAL PEAPLE KISS MY BU!! SUDEN LINK U R WORTHLESS

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A Customer July 23, 2015 at 3:52 pm

Pretty sorry that you corp number is disconnected. Says a lot about you as a company.

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Matthew Mitchell July 23, 2015 at 3:12 pm

i guess I should have come here first to realize how bad this company is.

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Jodie Mark July 18, 2015 at 11:17 am

After three years of service with Suddenlink in College Station, I terminated service with them in late May because my daughter and roommates were graduating from Texas A&M and moving out. One of the roommates returned the digital receiver and was told to put it in the box and they would log it in later. No one gave her a receipt. A few days later, my account was charged $500 for un-returned equipment. The young lady who returned the equipment has gone back to the Suddenlink location several times to try to resolve this issue. I have called and emailed several times – Andrea, Michael, Christy Van Winkle, Mary Davis, Courtney, etc. Everyone says they will send emails to warehouse and follow-up but NOTHING has happened and the $500 charge is still on my account. I am now getting phone calls from debt collectors. This is totally absurd because this error was caused by Suddenlink’s ineptness with their equipment tracking system. I am escalating this to Mr. Kent, Ms. Meduski and Mr McMillin until this gets resolved. I am so frustrated by this experience. Please do NOT subscribe to Suddenlink — this is a TERRIBLE organization!

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Thomas Kornegay July 13, 2015 at 8:18 pm

I was told my bill would be $99 when I first sign on then I received my first bill for $130, I called of course the first person you talk too doesn’t help so I asked for a manager or Supervisor, I was told they would call me back. Its been three months or longer without a call back. When I first signed on I was not told anything about a data allowance every month. All I use is Netflix and they sent me a warning letter about data usage and now I have been billed for it. I was supposed to get a$25 dollar discount and that never happen my bill is over $150 now and they are claiming that I had to get automatic draft for that discount. My wife called and the lady who helped her was rude and put her on hold and never returned. I have called back today and asked to speak to a manager or supervisor again and I am waiting again, maybe before the end of the year they will call me back. I would like to speak to someone at corporate that can help me, I am sure they have record or have recorded all the phone calls so they can listen to all their lies. PROVE ME WRONG SUDDENLINK!

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Paula Wingo July 6, 2015 at 4:04 pm

Compliant on Suddenlink
Well I am not at all happy with this seric. I have been on the phone fore the pat hour will suddenly who has not helped me at all. And then when I ask for the corp office, I am told I cannot call them. They have to call me. I look corp up online and the phone number listed is not a working number. Jason was the rep that came to my door. I quickly dismissed him. There is no way I am taking suddenly back. But he convinced my parents to take them back.
the first time suddenly k came to there house to reinstall , the idiot knocked on the screen door on the porch and left reporting back that no one was home. When they returNed they connected one tv. The install was for 6 tv’s and a fax machine. The order was confirmed by the sales rep Jason but suddenly k now states they will have to set up another appointment. So for the holiday weekend they have no phone, one tv and no fax machine.
This process started last week Tuesday. S O after getting off the phone th Dr Y said IF someone cancels they will return to their house and complete what they have started a week ago.
what kind of business does not allow us to call the corp office?
so I understand now I have to wait a week for a return call from Corp office.

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Susannah Lowden July 5, 2015 at 2:53 pm

Needed service technician visit, and visit was scheduled for 8 a.m. – 12 p.m. (Sunday 7/5). This was confirmed by automated telephone message.

Called Customer Service after 12:30 p.m. and rep did not have a status of when technician would be arriving, and couldn’t get me any further info, except that I was still on the schedule. I asked if I should give it more time, and call back, and she indicated I should (as she really didn’t have anything else to tell me). At approximately 2 p.m., I called again, and got a gentleman who said my call was originally scheduled for ALL DAY, meaning the technician could show up at my house anytime during the day, and current ETA was 4:15-5 p.m.

I asked to speak with a supervisor, but he was unable to put me through to her as only one works on Sunday & she was too busy. I asked for a mailing or email address to forward my complaint to, and he was unable to provide me with one. He said the Supervisor was who I needed to speak with, but I’d have to call back on Monday to reach one. As a last ditch response, he provided a St. Louis (corporate) mailing address.

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james mcneill June 24, 2015 at 5:31 pm

I had some issues with tivo box last night. I had video but no sound. I tried calling but after 25 minutes on hold I gave up!!!

For what I pay per month for all services I should not have this problem to get someone to troubleshoot my problem.

I understand that some big company bought out suddenlink and it appears that you cut half of your staff..

All I want is a main trouble shoot number and not have to have to listen to some crap trying to sell me something

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W.D Grissom June 23, 2015 at 1:39 pm

Suddenlink emailed, texted, and even called me on the phone to get me to buy a new modem I don’t need. I finally threatened to call in the Federal Trade Commission if they didn’t leave me alone.
More recently they sent me a message that my present modem wouldn’t work after June 30.
I went down to the local office today and harangued the poor lady about being forced to buy something I don’t want or need. She went into the back room for a long while and came out to tell me that my present modem is ok.
So, SuddenLink’s business model includes harrassment, coercion, and lying.
I would drop them like a bad habit if it wasn’t such a PITA to switch providers.
If you are honest you should:
a. notify all customers that they are not required to purchase a new modem, and
b. notify all who recently bought the new modem that they can return it for a refund.

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Darren May 17, 2015 at 8:17 pm

Wow what a great guide sudden link has. Look through the guide and found the rockets game listed a 7pm. Great i will tivo it just in case i have to work later than that. The golden state game was listed at 230pm. Well needless to say i missed game seven because i trusted sudden link to have a up to date guide system. Dont think it will be showed again. Thanks for jackin that up for me and who knows how many other people that have a pretty busy schedule and try to catch a game 7. Guess i should have checked the rockets website for the correct time and channel.

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Della Morales May 12, 2015 at 6:30 pm

feed up with Suddenlink in Abilene/Lubbock, TX. I had an appointment today 12-2 and its 5:20 and no tech. A tech did call to say he was coming except he was in Lubbock and I in Abilene. He said it was routed to the wrong town and he would let them know . 2:30 I call and they try to tell me I do not have an appointment . Finally he said he would route it to a supervisor and someone would call me. Five o’clock, no call, no tech. Then I have to go thru the whole thing again, again I’m told I did not have an appointment. Then why did I get a call reminding me of appointment. Supervisor apologized over and over which did me no good. She said it was too late to send someone out till tomorrow. I am very ill and cannot get out of bed and dressed everyday and TV that needs to be worked on is in my bedroom. I am a VIP customer with over 20 years with Suddenlink. I am ready to change. What has made service so bad lately. If this is how you treat VIP customers I want no part of Suddenlink. This should of been taken care of right after my first call but it was mistake after mistake. Somebody better call me

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Marilyn Wabich April 18, 2015 at 11:35 am

I too and so disgusted with Suddenlink. Today, after ordering the phone service, I have no phone service at all. Once again Suddenlink screwed up my order – they did the same with my initial cable/internet order and my billing. I transferred phone service from Frontier and on Wednesday a contractor came to hook up the phone modem. The next day I realized I had no called ID so I called and was told the “serviceman” would be out on Friday????? I told her I already had equipment yet they could not find any confirmation of it, even though I got a phone call after they left wanting to know if everything was alright?? I was told someone would be out on Friday and that I did not need to be home and when I returned late I could call out but my phone number rings somewhere else??? I have no idea where but not in my house on my phone!!!! Now they tell me it will take 24 to 48 hours to figure out, meanwhile I have two parents in the hospital and no way for anyone to contact me in case of emergencies. I think Suddenlink needs to take a hard look at what customers are experiencing with their employees and the jobs they are doing. I’m ready to go to the legislature to see about getting Comcast in my area as Suddenlink seems to have prevented others from coming in. All the tv ads about how great they are yet customers are having nightmares just dealing with them. Service is messed up; billing is messed up and everything points to employee error. Something needs done.

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Kimberly Weir April 14, 2015 at 7:45 pm

Is anyone else having problems with Suddenlink. I’m tired of the dropped internet connections. I have had problems for a year! Every time I call they give me a different story. I pay for the highest the speed they offer, and my internet constantly drops and I have lows bars/slow sluggish service that sits and spins, and then drops. This is a daily occupancy. They refuse to come out to my neighborhood to check everything as a neighborhood wide problem. I have asked. They only want to work the problem remotely. I had to be rude to get them to send a tech out this time. If the tech says there is nothing wrong, I will know Someone at Suddenlink has lied and is taking me as a fool and I will disconnect my service! I pay $74 a month for high speed wireless internet only, but that is definitely what I am not receiving. And no one at Suddenlink seems to care.
Thanks,
Kimberly W.

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jacqueline vane April 13, 2015 at 7:23 pm

The reason I am writing this letter is to say that, I have been with suddenlink for a while, and you are really making it hard for people to want to stay with you. For one you took a lot of channels away, and for two, the price you are charging, and I don’t have any good channels, and the ones that I got use to you go and changed that, I don’t have time to try and find the channels that I like. And Third when people like myself had been with suddenlink for a while, and sometimes making a payment might be difficult, and you are doing the best you can to keep cable, but you don’t want to give extensions, and if you do get one you can’t get another one for 6 months, really! I am trying to stay with you, but for the price I am paying I can get another cable company and pay the same and get more channels. I know you might be saying that in bad whether it might go out, but DVD is still good, but the point I am trying to make is that you are going to lose a lot of customer very soon. And I might be one of them very soon. Just to let you know.

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Alex April 2, 2015 at 10:38 pm

Stay away this provider. Bad picture quality and bad customer service. They will lie to you in every possible way. Over priced.
Do yourself a favor and stay awat from them

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jacqueline vane April 13, 2015 at 7:24 pm

I know that’s right, over priced, and not getting enough channels

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Karen March 19, 2015 at 2:03 pm

As a long time customer of Suddenlink for not only my personal account but also my business account I can say I have never received this poor of service!!! As a local business owner I count on my service (internet & phones) to work properly. For the last two days our phones have been down and all Suddenlink can tell me is that it was a known issue yesterday and that everything should be working today. When I notified them our system is still down today all they could say is we will look into it. Everytime I call to get a status update I sit on hold for anywhere from 35 min to 45 min. Not sure if Sales is Suddenlinks number 1 priority but it seems to me keeping your current customers happy with there service working properly would be your number 1 goal….. If you are looking for a service provider I would recommend staying away from Suddenlink. Its worth paying a little more to be able to depend on your service provider.

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James Snarey March 11, 2015 at 10:14 pm

For the past three months I have been experiencing very slow internet speeds in my area, I have been told by my neighbors and friends that they have the same experience. I have contacted suddenlink several times, and have had technicians out to visit my location. I have been told there is a major piece of equipment that has malfunctioned and that one has been ordered, however they do not know when it will arrive. I have been receiving sub par internet with speeds at 1-2mbps down since the middle of January. I was at 30mbps and since lowered it to 15mbps because why pay for more if I am not going to get it. I have been told that there was a recent increase in the cost as well. So not only am I not getting what I paid for, but I have to pay more. I am going to be looking at AT&T to see what they can offer me, they may not have the same speeds but if its reliable then that will work for me.

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Jason March 1, 2015 at 10:42 pm

I live in the Flint area where Suddenlink extended their monopoly buying out northland cable. However they failed to upgrade the lines and equipment. To say our service is poor is an understatement. There is a Suddenlink truck in our neighborhood everyday. Our service goes out 3-8 times a day. I have had Larry Powell and Eric Stahl (tech II) at my house and our service still is totally unacceptable. I will end up in a law suit with them I know for certain because I do work remotely from home for a law firm and our connection drops so often and is so flaky it is effecting the firm. Jerry Kent is a politician liar. Customer service is the worst of any company that I have dealt with. I guess you get that when you have been in IT for 22+ yrs and you have BS script reader on the other end. Back your word Mr. Kent and fix this whole area instead of lining your pocket book. FCC will be made aware of everything I have dealt with since reservicing with Suddenlink when I moved back to Tyler. I’m beyond livid at this point. I had the VP call and blow smoke up my ass that it would get fixed. He assured me. Is it fixed? Not even close.

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Stuart February 26, 2015 at 12:17 pm

I am happy that suddenlink is upping their internet speeds. But I am furious that they have now added a data cap. All I can think of is that this is a way to get more money. Once you hit your data cap they will charge you more to get another 50 gigs. They know full well that as the speeds increase that people will start to download and stream more.

I am now looking at ways that I can get my internet without a cap. I am looking at getting a commercial internet line to my house and then moving my phone and tv to another provider. My son and I both work from home full time and were never told that we had a cap. All I can say is that suddenlink will be the loser if they don’t remove the cap. With new providers looking to move into the Nixa MO. area, people will move quickly.

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Ben January 16, 2015 at 7:18 pm

We pay for high speed internet 3 mbps not really all that fast but our system is so loaded
from 4 pm to 11 pm we are lucky to get .75 mbps they will not upgrade there equipment they just want your money. so sad

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Jason March 1, 2015 at 10:44 pm

Lining their pockets and payroll of incompetent employees and contractors.

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Krishna Vemuganti January 14, 2015 at 4:18 pm

I am current customer. I have 50mbps at $35/month with no modem rental fee. my package ends at end of Jan 2015. I asked manager and customer representative manager at pflugerville, tx branch for same rate. I am currently paying (mentioned above). they said my rate will increase to $45/month with no modem rental fee for 50mbps. this is big increase and more expensive than competitors (grande communication is giving for $35/month and time warner is giving for $40/month). also, I talked to live chat agent yesterday (1/13/15) on suddenlink website and told her I was current customer. she offered to upgrade to 75mbps for $45/month and no modem rental fee. when I asked management at pflugerville location about this offer by live chat agent they said it was for new customers which is not true. all I am asking is for 50mbps at $35/month with no modem rental fee or upgrade to 75mbps for $45/month and no modem rental fee.

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Elisa Hudson December 15, 2014 at 8:24 pm

I have to say that I am NOT happy with SuddenLink at all! I have been calling for months about my internet connection and TiVo that has been disconnecting for no reason. I’ve had numerous technicians come out to check wires, change my modem, and change my TiVo box, but I’m still dealing with the same problems. I keep calling and all they keep doing is sending technicians. When are you going to realize that the problem is your freaking SERVICE?!! SuddenLink is the WORSE cable company EVER!!! I’ve dealt with cable companies that had horrible service before, but by far SuddenLink is the WORSE. Then I still have to pay for services that don’t work correctly and I’m a VIP costumer so it’s not cheap! I’ve tried calling the corporate office at the number provided online (314-315-9500), but that number is incorrect. I need the CEO (Jerald L. Kent), CFO (Mary E. Meduski), and the COO (Thomas P. McMillin) to come up with a better solution to this horrible service and FIX IT!!!!! I’m tired of complaining. I just want the services I pay for to work the way it’s suppose to work!!

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John Harding December 12, 2014 at 8:14 pm

Suddenlink was only too glad to have us when we were switched to them from Cox cable on our farm just outside of Kinston, NC. There are three families here and all of us are hooked up to Suddenlink. Things were good in the analog days. Our problems began when Suddenlink went digital. Our signals started dropping out. Screens tile up then freeze then go to black for sometimes a minute or so at a time. It happens across all channels at all times of the day and night. Our TV’s put up an error message when it happens reading “Weak Signal”. We have had Suddenlink maintenance people out here more times than I can count over the past few years. They have sold us little plug in amplifiers and tried other little tricks of the trade but have never fixed the signal. The three families agreed that I should try again to reach someone at the Suddenlink office in Greenville, NC who could fix our, oops, Their problem. After wading through a voice mail system that does its absolute best to get you to hang up in frustration, I was finally connected to a representative who was very nice and quite sympathetic. She sent a line tech out the next day. He told me he knew exactly what our problem was the moment he drove in. “Your tap is too far from your house” , he said, “it will never work properly the way its configured.” I knew that. I was in broadcasting for 40+ years but this tech is the first person who had ever leveled with me about what the problem was. In other words, the installation was configured for an analog signal. He told me the company would be glad to put in a personal tap for me to fix the digital signal but I would have to pay for it and it was very expensive. I asked why I would have to pay again to be hooked up when I am already hooked up, have been hooked up ever since Suddenlink took over Cox in this area, and the problem is not of my doing? He sympathized and when I said, it’s pretty obvious to me that Suddenlink simply does not want to pay the cost of doing the right thing. The Line Tech couldn’t possibly comment but his face said it all. He then called his boss, explained that we were not new hookups; that we had been customers for years. We were hooked up. It just didn’t work anymore. The tech hung up and said his supervisor told him construction would come out and move the tap, that they would call when they were coming. That was over a week ago. No one has ever called. The problem has never been fixed. All of the families met again this week and we’re gonna wait another week or so but we’ve all agreed that if nothing is done, we are going to a dish service. We’ve really had quite enough of Suddenlink.

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L Small December 1, 2014 at 10:04 pm

Suddenlink is the worst company I have every had to deal with. I have been trying for 3 months to get a cable card connected. It is still not connected. They continue to send out incompetent technicians with no card. I have now found they have been charging me for digital cable and premium channels that I do not have. This is FRAUD.

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Duane Congrove November 18, 2014 at 12:11 pm

After discovering that my Viacom Channels were dropped, I took the appropriate action of changing my provider. I was told in the office that I’d be due a 53 dollar refund! Then I received a bill for 247 Dollars? I called their “customer service” number and was told to disregard that bill,.. that I was indeed due a refund. I then received yet another bill ..this one for 87 Dollars. So I called “customer service” again to inquire about my “refund”… and was then told that THIS BILL WAS CORRECT? After the shady practices of lies, deceit, and clever “bill re-arrangement” I told them I would not be paying this bill. I told them to, at the very least, call it even for the dropped services without informing me. They have ALREADY sent this debacle to collections. It’s clear now,.. and has been for some time,.. that after TWENTY years with this cable company that the dollar rules over customer service and customer satisfaction. I’ll never pay this bill, ..and I will never return to Suddenlink ever again.

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jeff brehm November 13, 2014 at 2:07 pm

Suddenly sucks !!!

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Gary Matheny November 10, 2014 at 10:54 am

This is the most inefficent company ever, they lie all the time, since they purchased it from northland cable, it has been a total disaster, they said out service would remain the same with no channel changes, well it could not further from the truth. they did away with the channel line up, unless you get one of thier boxes, I think that is actully illegal, need to check this out, now the stations that were availlble are not there. My windows media program is almost useable, since we do not have a choice of cable, they do whatever they want, with no reguards to customers

THE WORST EXCUSE FOR A CABLE COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Bobby kuykendall October 24, 2014 at 10:10 pm

We pay for a 20MB connection here in Weatherford Oklahoma and after 3pm I’m lucky to get 1Mb. I have gotten nothing but the run around and you all sure have no problem taking our money each month. My wife is a doctor and she can’t even log into her office or the hospital due such a slow connection. I’m ready to take other actions if you can’t get this system fixed. I have spoken with the techs and they tell me the need a peice of equipment to rectify the problem and last year they were supposed to get it and you pulled it and put it somewhere else.

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Chris Hatcher October 21, 2014 at 10:32 pm

I would like to get your internet service and around 15 other people would like to get it also on the street we live on. your Local outside plant designer is not the best person right now. he wants 8k to install the cable line, then your company charges a monthly bill on top of that. 8k charge is just to my address there is 12 other homes past mine. could someone from the HQ please contact me about this problem. with all of your customers switching to other providers with the whole VIACOM deal you would think you would do anything you can to gain a few back.

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Joni Wise October 5, 2014 at 8:15 am

I have been without phone and internet for 4 days now. I have tried 5 times to call customer support to get help. Each time the rep has been very rude. I am a safety officer for a large plant, if someone gets hurt and they can not reach me because my suddenlink phone is out, and cant get it checked and fixed, shame on suddenlink.
This is the 4th time my phone and internet has failed.

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walter bass August 25, 2014 at 11:01 am

need phone service back on/tech,i dont know why you have to go thru so much trouble to e mail,pen number,etc.runaround,to get service,for service!dont your co.have a monitor for problems and fix them?

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JOE.C August 23, 2014 at 2:59 am

In 2014 Suddenlink took over Northland Cable in New Caney , Tx. .. Were there issues before sure . When you called Northlands office they were polite , helpful and a tech was always sent in less than 36 hours . You made 1 call talked to 1 person..
***************That sure Ended with a Bang…. / Now that problems are consistent !

I love this when you call if you get anyone to assist you without talking to at least 4 persons , thats a miracle… *Ohh then when they do finally get you to that person ; They must train all even the supervisors to say; We can’t gaurantee you help or promise a supervisor will call ! They why pay these people if they can’t help the customer after to talking to 4 people when Northland did it with 1 person , thats sad , ohh yeah lets not forget the occasion or 2 when they say your lie and insult you. ** Wait also lets not forget even the techs laugh about it and think the new management has made a huge mess of it !
@@@ I’ve had service going on and off for months . I’d be better off getting a job with them , I definitely could do a much better job and I already spend a ridiculous amount of time on my cell phone which I pay for minutes talking to them about why the phone service , internet, and TV , they charge me for continues not to work consistently.

Is the Suddenlink CEO SOO DISCONNECTED FROM HIS COMPANY HE DOES NOT HIRE QUALITY SUPERVISION. I TOLD THEM I contact Corporate they didn’t care… Focus on hiring people who can do the job… Or you be spending more and more money losing more and more current customers………………Idiots !

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Greg Jennings August 18, 2014 at 6:29 pm

Everybody commenting on here needs to go to the BBB. They show to be A+ carry the complaints forward I have. I’ve been with then since I have had cable they are the only ones offering cable in my area just built a new house and have been fighting trying to get my service correct. They still have my address as my old one and tells me mine is no good and won’t send a tech out because of the address but a friend of mine got me hooked up and running due to him being employed by them and he tells me good luck.

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Ashley Walker August 1, 2014 at 4:14 pm

Suddenlink reps are liars. The entire company is probably run by liars as shit tends to roll down hill.

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James July 28, 2014 at 9:07 pm

Just try and get a refund. Put it in your will for your great great grandchildren. Not going to happen. They promised me my refund 2 1/2 months ago. First they said they sent one to xxx address, non-existant. Then after calling a month later, they said in two weeks you will have your check at xxx current address. 3 Weeks later, “Well we sent a check back on date/day over a month ago to xxx (1st non existent address, where in Gods name did they get that from?). No we do not have your current address on file, the one that I gave them 5 times now. We will send a new check in 3 to 6 weeks. Local Sheriff said to file criminal charges. At this late date you may never get your money. Now that sounds like a plan. Arrest someone at corporate for theft or possibly embezzlement?? That would wake up someone when the sherriff slapped some handcuffs on a CEO or COO or some other boss who doesn’t care one thin dime about you. They have never sent a check. The postman and neighbors have been looking. Nothing from Suddenlink has ever showed within a 50 mile radius ever. Where did that money go, who took it? Why do they lie about it. Who is to blame. I asked for a corp phone number. Which no one answers………

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melissa July 2, 2014 at 2:25 pm

ALL SUDDENLINK DOES IS LIES REPS ARE RUDE WOOED ME AWAY FROM CENTURY LINK WHO WAS ALWAYS UPFRONT ADN HONEST ABOUT PRICING AND SERVICES THEY PULL THE OLD OKEY DOKE AND SAY MY PRICING WILL ALWAYS BE THE SAME UNLESS I UPGRADE AND MAKE CHANGES. WAS TOLD I WAS ON A PROMO SINCE I HAD SERVICES WITH THEM WANT ME TO AGREE TO A HIGHER RATE AND SAY ITS A PROMO AS WELL I ASK HOW LONG DOES A PROMO LAST RESPONSE 10 YEARS AND LESS HAVE DEALT WITH THEM SINCE 1996 AND THEY TELL ME I DONT KNOW WHAT A PROMO IS! ONE THING I DO KNOW IS WHAT A LIAR IS RUN SUDDENLINK IS A COMPLETE LYING SCAM ARTISTS THEY SEE WHICH CUSTOMERS WILL AGREE TO HORRIBLE TERMS AND PRICING ASK AROUND AND YOU WILL SEE

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Terry Hamm June 29, 2014 at 6:31 pm

COO: Thomas P. McMillin
CEO: Jerald L. Kent
Tom & Jerry, you are the people in charge and responsible,

Last time you called a plumber, electrician, roofer, or even the government utilities, I BET THEY WERE AT YOUR DOOR THE NEXT DAY AT 8am!! (or when they properly scheduled an appointment).
You’re asking me to plan 2-6 weeks ahead for your automated calendar? You’re asking me to wait around 2-6 hours for your laborer’s – whom all customers see sit around our neighborhoods milking the clock?

I don’t care how 3rd world your logistics are, I don’t want to hear your call centers try to make those excuses sound logical. Logistics is not my concern, rather your problem. It is an obvious problem to customers – that Tom & Jerry don’t seem to care about in their service industry. Why would the Board of Directors tolerate a CEO or COO operating in such an archaic way? …Exemplified by Jerry’s recent comments of huge “free cash” inflow and little outgoing cash.
If this is how you feel about your customers and my concerns, then I don’t want any part of your business. Furthermore, our ability to cut your cords with options such as: community broadband networks, regional fiber networks, or the upcoming neighborhood networks (untouchable by your lobbyists) are growing in direct proportion to your chosen ignorance. In the meantime, I’ll be happy with cellular ISP.
Goodbye.

Dear Board of Directors,
I delivered pizza’s for a few years, and could easily develop a home delivery system to show up your company. I also have a BSBA -Marketing from WVU, and Paralegal As. from WVSU, as well as a family background of Engineers (VT, BethEnergy, G.E.). Just an FYI – if you have a position coming available soon. Full resume available upon request.
Terry Hamm

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Ivette Aguirre June 26, 2014 at 3:14 pm

DO NOT TRY TO GET SERVICE WITH SUDDEN LINK! I had an apt scheduled 06/26/2014 between 8am and 12pm. I received a phone call from the dispatch department @8:45am to let me know the tech would be out between 11am-12pm because he was running late. I have a my sister staying at my house for the day since someone HAS to be home. While I’m at work I have a missed phone call @12:52pm and I attempted numerous times to return the call, but I had no answer. I then contacted customer service and according to the notes from the technician (#75069) was outside the home, but was not sure if it was the correct home. So that is when the technician decided to give me a call @12:52 instead of getting off to know on the door! Common sense you would think if someone over the age of 18 has to be home for the installation, then someone would be there!

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Bob Abujen Jr. June 21, 2014 at 4:31 pm

Unfortunately, I can now claim that i’ve experienced billing and costumer service issues with Suddenlink Communications in Bossier City, Louisiana, below are a list of my issues:

Billing:

1. Unauthorized/wrong withdrawal of funds: on 12 Jun 14 I called Suddenlink’s Costumer
Service line to verify how much I owed for my cable/internet services, the representative I
spoke to stated I had a credit of $120. I did not believe this was true so I drove to the
Suddenlink office in Bossier City, LA, the representative informed me that I owed
nothing and had $120 credit. 19 Jun 14, I check my checking account statement and see
that on 12 Jun 14 Suddenlink withdrew $270 from my account. I had been moved to cash
only payments for two insufficient funds against my account in the months of Feb and
May. There was a note on my account that I was a cash only payment costumer, still
someone from Suddenlink made an unauthorized charge/withdrawl from my account.
The $120 credit was from my in-person payment in May. At no point did any of your
Representatives I spoke to on 12 Jul 14 mention that there was charge against my
account for $270, this was something they could have mentioned to me as I attempted to
make payments early or on-time so I could be in good standing.

I am also going to voice that I used the word wrongful/unauthorized withdraw of funds
from my account when speaking with a Suddenlink Call Center Manager (Keke), she
attempted to argue this point that it was not wrongful or unauthorized. Instead of
admitting a mistake was made, I was being told that in fact a mistake was not made and
that my verbiage was wrong. Her response(s) at this point and through most of my
interaction with her wasn’t very helpful other than when she provided me the fax number
to send my bank statement into for verification that funds were withdrawn. I was unhappy
about this and felt like this was an unnecessary time consuming task that was put on me
to attempt to correct a mistake made by Suddenlink.

2. Refusal to change my billing date to prevent insufficient funds charges & late fees

3. Inconsistent/sporadic withdraws for services from my checking account complicating my
budget and causing insufficient funds/late charges

Costumer Service – Extremely poor/unsatisfactory costumer service:

1. Inability of initial and secondary call center personnel to assist me with my issue.

2. Provide false/inaccurate information/statements by stating I authorized this transaction
multiple times. I felt like this was a way to transfer the responsibility for this error to
myself.

2. Unwillingness of call center manager/personnel (Keke) to assist me with resolving my
issues in a timely manner. It took multiple calls/requests to speak to the next tier of
leadership and informing them that I would be making multiple formal complaints before I
was given reassurance that they would assist me with my issues in a timely manner.

3. Not being treated as a valued costumer by call center supervisor (2nd person I spoke to
about my issues). This person also told me: “I was one of thousands of people with
issues and I can’t expect Suddenlink to change their processes and policies just for one
costumer.”

4. Being told by Call Center Manager (Keke) Oh my Gosh, i’ll get my boss and let her deal
with you. I’m not to be dealt with, I am a cable/internet costumer and should be assured,
assisted, helped, and have my issues resolved.

5. Costumer Service Representative did not value my time as a customer; initially I was told
i’d have to wait 4-6 weeks to resolve my issue. I’m a member of the United States Air
Force and am deploying next month and would not be present to receive a mailed check
in 4-6 weeks. I have had to utilizing my vacation/leave time before I deploy to address
simple cable/internet billing issue which turned into multiple costumer service issues
caused by Suddenlink’s billing department and customer service representatives. I was
also told I had to provide a bank statement and fax this statement to them. This would be
an additional constraint on my vacation time.

6. Expected me to provide verification that the funds were indeed taken out of my account.

7. Made no offer of restitution for all of my inconveniences to include: the loss of funds which
negatively impacting my budget and vacation time, insufficient funds charges and late
fees due to sporadic/inconsistent withdrawals from my account even after seven to eight
months as a Suddenlink Costumer, four trips to/from Suddenlink’s Bossier City, LA, 71112
office, multiple phone calls, loss of vacation/deployment preparation time to attempt to
recoup the money taken/drafting e-mails and letters to file formal complaints with USAA,
The Better Business Bureau and Suddenlink. It wasn’t until I requested a Courtesy Credit
for all of my inconveniences that Megan said she will see what she can do for me. This is
no guarantee that I will receive a courtesy credit. If I do receive a courtesy credit, I want it
to cancel out my final bill due to the above factors.

If I cannot get my lost funds recouped in a timely manner, do not feel like the costume
service issues have been addressed and do not get the courtesy credit I requested I will
cease current and future use of Suddenlink Services. I will share my Suddenlink
experiences/story with family, friends and co-workers, some of whom are in the area and
utilize your companies services. Your costumer service representatives saw me as a
single costumer instead of a single costumer that may know or does know multiple
Suddenlink users. To quote Keke, i’m now aware that “thousands of costumers are
experiencing billing issues.” I hope this is a cause of concern for your company and an
issue that your company addresses. I know that it will be a cause of concern for my
family, friends, and co-workers who hear of my story and utilize your services.

I hope you can tell how disappointed I am with how i’ve been treated, the lack of
regard/concern for the impact the unexpected loss of funds could have on a budget, and
that I no longer have faith or trust in the Suddenlink Corporation and it’s representatives.
I’m hoping that you can prove me wrong or change my opinion about your company.

21 Jun 14: I think it’s fair to mention two Suddenlink employees that provided helpful info
and some resolve; I will wait to see if my issue is handled next week before I can say they
resolved my issues. They answered my questions, gave me the information I requested
and showed empathy for my experiences I’ve had thus far. There names were Ashley @
4866 and Megan at 2413.

As you read this complaint, i’d like you to ask yourself is this is how you would like to be
treated as a costumer and if you would tolerate this treatment as a costumer from a
company who you are paying for a specific service. I’d expect that you’re answer would
be similar to mine; a resounding, No!

Respectfully,
Bob Abujen Jr.

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Jennifer June 21, 2014 at 11:46 am

I have been a loyal customer for the past 6 years. So I’m shocked at the mistreatment I’ve recieved recently. I have went through financial hardship a month ago and my services were interrupted but Im back on my feet now, and called to have my services reconnect on 06/20/2014 and was quoted $388.89 to have my services reconnected, but had problems with my bank card because it was a Louisiana established bank and kept declining the transaction because it an out state business, so called my bank and worked it out with them. The next day I called and was quoted a completely different amount of $643.00 which shocked me cause it was double the amount from the previous day so asked to speak with the supervisor Amy, she gets on the phone and says its $461.00, which confused me more and made feel like Suddenlink was trying to crooks, and I told Amy about the $388.89 and she called be a liar in not some many words. Amy the supervisor was completely rude and show no disregard for what I was saying, she was sarcastic and extremely unprofessional, I no longer respect Suddenlink and will be writing blog about this experience and will be mentioning this horrible incident on my morning radio show!

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Constance Arthur June 18, 2014 at 2:04 pm

I call them “Seldomlink”…first of all, they do not show up as scheduled for technical support (twice I rearranged my schedule and life for them, twice they never showed)….then when they did show up, whatever they did, knocked out my computer yet they have no technicians that can “undo” what they did…and to beat it all, I pay about $170.00/month for bundled services and they are now advertising to get the same package I have for $69.95/month for 12 months, yet I cannot get this same rate even though I’ve been a customer for years. How’s that fair or ethical? Suddenlink stinks…plain and simple.

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melissa July 2, 2014 at 2:33 pm

YEAH THEY DO STINK I WAS TOLD THAT THE SERVICES GET USUALLY COST 170 I ASKED ON WHAT PLANET AND WAS TOLD IVE BEEN IN A PROMO SINCE 1996 WAS INQUIRING WHY MY BILL WENT UP THAN ASKED HOW LONG A PROMO LASTS WAS TOLD 10 YEARS AND LESS THE REPS AND SUPERVISORS ALL LIE EVERY CUSTOMER PAYS DIFFERING PRICES FOR THE SAME OR LESS SERVICES ASK THEM ABOUT THE 30 30 30 ALL THE TIME PLAN THEY SO CALLED OFFER OR THE 10 UNLIMMITED PHONE PLAN WHEN YOU BUNDLE BIG BIG SCAM
MY SO CALLED PROMO AS IF I DONT KNOW WHAT ONE IS 81.00 NON SO CALLED 9ROMO 110 THEY LIE

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John Hill May 15, 2014 at 2:42 pm

Suddenlink is a complete joke. DO NOT DO BUSSINESS WITH THESE PEOPLE ! ! ! ! you cannot even talk to a real person with enough power to resolve a problem. Where do I start. 4 weeks ago we were to get service. The tech showed up and said there was no cable to our house so he couldn’t hook it up. he said someone had to bury the cable. The locate company then showed up and DID THE LOCATE AND SHOWED ME WHERE THE CABLE WAS ALREADY THERE ! ! ! ! Called sudden link and they claim their isn’t a cable there. long story short. I have been charged $95 for the first month service. My wife and I have each taken a day of vacation on dates sudden link said they were going to be there and didn’t show. 4 weeks know and we have received 1/2 dozen different excuses. We cannot talk to anyone with any authority to fix this. Worst customer service I have received in my ENTIRE LIFE ! ! ! ! ! ! Please do yourself a favor and stay away from these incompetent morons. Should be called Sudden Dinks not Sudden Links. They couldn’t connect a phone cord to a phone jack using picture instructions and 35 of their best employees.

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chadd lingle May 13, 2014 at 12:06 pm

READ THIS before choosing suddenlink, Customer satisfaction is a lie. First thing was a flyer in the mail that false advertised cable and internet for 65 dollars a month that turned out to be 126 dollars a month. I set up all my services and paid for the month plus the wifi and the install and a week later they call and say I owe money from an account i had 5 years ago. I never once got a letter in the mail telling me i owed money to them, but when I opened an account they had all sorts of charges and ways to take more money. Im not satisfied and nobody has helped me its all just talk and no action. Never had so much trouble with any cable service, They make millions off of us and dont appreciate us.

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Michael Collins May 8, 2014 at 7:42 pm

I finally decided to have all my services bundled. Smart right? Wrong. My internet and all smart devices worked. They were slow but at least they worked. Suddenlink sent out this ghetto, clueless contractor to do an install! He left before he made sure the equipment worked! Needless to say, nothing works. Not only did he not get the services to work this idiot broke the cable input on my brand new HD TV! That should have been an indication that the equipment would not work when I saw him take it out of the bed of his truck. Now why would I pay 1000 for a tv and have him install a busted up TiVo! You have got to be kidding. Then I had to make the guy put his stinky cigarette out before entering my home. Is this really good customer service. You send sketchy ghetto contractors to improperly install equipment. Unlike some I’m not going to sit back and allow this to continue. I will be contacting the better business bureau asap!

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elizabeth golemon April 25, 2014 at 6:29 pm

tiffany, your CSr assured me that nothing could be done about the fact that your techs and CSr have blamed shamed and threatened me since Septe 2013 about my overages, then charged me double my base at times, until
FINALLY on my OWNI checked in to a commercial account which was $4 more than my charge, I hereby demand credit be issued to my account for these overages which were incurred as a result of poor’no custopmer service . I will forgo the $160 and 3 days time it took techs to discover that my provider was the source of my video problems, not my driver, browser, card, etc. etc. etc. Please reply asap.

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Larry David April 2, 2014 at 12:29 pm

I have been waiting for my referral credit for months from the Suddenlink Lake Havasu City office but they do nothing but pass the buck. My customer rep was very pleased when I referred him but he must not have entered information nor did he explain the protocol to me (I only had Suddenlink service for a few weeks). So, when I called asking about the referral I was told that it took a few months to hit the system. Now, the customer rep is saying that the credit was given in November even though it never appeared on my billing statement. Suddenlink is not much help in correcting this oversight even though they did receive a customer due to me. Just now I received an email after using the email service off the suddenlink website saying that I should call the customer rep even though I had wrote in the prior email that I had contacted the customer representative who was nothing short of hostile (I guess because I referred a customer and I could refer more – sarcasm here but come on – I am in real estate and could possibly refer many more clients to them). So, the last email said to call the customer rep .. I think that I’ll call Frontier.

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Debbie March 14, 2014 at 8:09 am

After reading blogs below, majority negative, I have to wonder are board members and investors of Suddenstink (my acronym) reading them? They need to change their jingle to “cant get connected”. They also need to take their can of “easy” and shove it where the sun dont shine. Had a bad experience with them 6 yrs ago, decided to give them another try figuring most any company improves over time. Wrong…the same thing that happened before happened again, contractor shows up with nothing on the truck to do the job, after I have taken a day off work to be home. Then when I call and speak with sales manager and ask why they bothered sending installer unprepared, she asked me if I had informed them a wall fish and tech, cable jacks and modem would be needed. I told her I didnt work for Suddenstink, if you advise them you’re wanting cable jack installed in bedroom where theres been no service, you’re bundling traditional phone and internet service with your current cable service, what does this indicate the installer needs. Dead silence on the other end of the line. Needless to say I cancelled the job. Suddenstink wont survive with this kind of stupidity. Board and investors better be paying attention.

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Abbie February 6, 2014 at 10:58 pm

To whom it my concern at Suddenlink:
I consider myself a reasonable person. With a Bachelor’s and Master’s degree in Communication from one of the top programs in the country, I’ve taken more classes in conflict management and resolution than most, have several published articles in high respectable academic journals, continue to teach at the local University of Texas system branch and serve as director of development for an established, reputable nonprofit. I volunteer my time in my community for causes ranging from the arts to animal rescue, max out my yearly charitable donations and maintain a household for my husband, an attorney with one of the largest practices in town, and our four rescue dogs.
With all of this being said, it astounds me how every interaction I have had with Suddenlink in my one year and one month as a customer reduces me to boiling blood, sometimes tears and occasionally cursing because this is simply not in character. In the short time I’ve been your customer, your company has done everything to try and deter me from continuing my service and your customer service has done nothing, despite literally hours of conversations and hold time, to redeem the missteps.
Here’s a timeline of my Suddenlink experience:
January 2013: I call to initiate service with Suddenlink as my husband and I are moving to Lubbock for two months for him to study for the Texas bar. After discussing the address and my current equipment in my possession (a wireless modem and router from my time as a Cox Communication customer), I am told that while there hasn’t been Suddenlink at the address, your company can activate something on the cable line while in the area and I just need to pick up the cable box equipment from the Suddenlink store.
Several days later, I show up at the Suddenlink store, waiting for almost an hour to pick up my equipment. At no point at this time was I informed I need an install. When I get home and attempt to set up the equipment, I am unsuccessful and call Suddenlink again and then am informed that the first person I was talking to when I initiated service was mistaken and that I need an install. The first appointment is not for a week.
After waiting a week for the install, the technician comes. He installs a box that hums so loud in the living room you can hear it clear across the house and when watching TV, need to have the volume earsplittingly high to drown out the hum. He assures me during the install that it had just been sitting in the cold in the truck and should stop humming in a day or two. Wrong. Three days later, I was back at the Suddenlink store, waiting for an hour again to pick up another box.
During his visit at our house, the technician fails to lock the back gate and I spend 45 minutes running through my neighborhood attempting to chase my dogs that he let out.
March 2013: My husband and I move to Midland, taking our Suddenlink service with us. The technician comes, with only 30 minutes left in his time window and spends the next three hours at my house doing the install. He convinces us to switch to TiVo and add a TiVo mini in the bedroom. We oblige.
Like the technician in Lubbock, this technician too fails to lock my back gate and again I am chasing my dogs around the neighborhood.
Not long after leaving, the TiVo Mini in the bedroom stops working. A day later, our main TiVo box in the living room stops working as well. It takes another 4 days before a technician can come resolve the issue. I bring the issue up to Suddenlink and our account is credited for the time we were without service. At this point, I decide to continue my service despite the level of problems I’ve experienced in my brief three months as a customer.
April 2013: I receive a bill stating my account is past due, despite never receiving my bill in the mail for March and checking my online account rigorously. After calling Suddenlink, your customer service apologizes for changing my account number, informs me that the account number has indeed changed and I need to create a new online account.
Around this time, Suddenlink sends out a customer satisfaction survey and I answer honestly. After reading my response, Suddenlink credit the late fee back to my account and apologizes for the missteps. I am appeased for the time being because I felt that Suddenlink finally listened to what I had to say.
January 2014: My husband and I move into a house we purchased and I called Suddenlink to do the transfer and outlet install at my new home. I specifically ask in the conversation if it is possible to install an outlet in the middle of the wall as we have plans to wall mount our TV. I am assured during my appointment setup that this is possible.
The technician shows up at my home. As he introduces himself, we do a walkthrough as to where the TVs are and again I mention that I want the outlet on the middle of the wall. He assures me that this is not a problem. He spends over three hours again getting everything installed, turning the half day I took off of work into a full day, forcing me to use vacation time. I attempt to stay out of his way the whole time and am not supervising his work.
After he leaves, I notice that he installed not one but two outlets exactly where I DID NOT want them. The wall these are installed on is painted wood paneling so this is not just an easy drywall fix. Might I mention, that like your two previous technicians, he also left the gate unlocked, broke the dog fence I had installed, and I still had to chase my four dogs around the neighborhood. I would recommend adding “Gate Locking 101” to your technician training.
Several hours later, I retreat to my bedroom to watch the college football national championship and realize that yet again, my TiVo mini isn’t working. I spend almost two hours on the phone with Suddenlink while attempting to troubleshoot the TiVo and address out the outlet. First I started in support where the gentleman informed me the TiVo wasn’t on the account and immediately transferred me to Billing. After another 10 minute wait, Billing informed me that it was indeed on my account and then transferred me back to troubleshooting, where I had to wait another 10 or so minutes on hold before a support technician answered. And on and on it goes.
The resolution at this time was that your company would contact the local contractor, Space Age Communications, to resolve the outlet install error and that I would need a technician to return to my house yet again to address the TiVo Mini in the bedroom.
After hearing from Space Age Communications the next day, they assured me the supervisor would be getting in contact with me in the next 24 hours to come over and assess the damage. Two days later I still had not heard from the supervisor and my messages went unreturned. I reached back out to Suddenlink who in turn contacted their local contractor, Space Age, with the supervisor finally getting in touch with me and coming over the next afternoon.
While not necessarily helpful, we came to the agreement that when I was ready to paint my house interior, Space Age would hire a contractor to come and patch the wood paneling and install the outlet in the correct spot. At that time, he also replaced the TiVo mini in the bedroom and assured me he would cancel the technician scheduled to come the next morning.
The technician was not cancelled and still showed up at my house at 8:45am. I wake up and explain to the technician after he had been at my home in the driveway for 20 minutes that his supervisor had been at my house the day before and taken care of the issue and was supposed to cancel the appointment. I also at that point in time called Suddenlink to inform them of this. I was assured it would not be an issue.
February 2014: I receive a past due bill with charges for a $20 appointment fee and $8 late fee. I never received the original bill and again been checking my account rigorously. I had also been charged for the outlet install that was incorrect and there was no credit on my account for the interruption in my TiVo Mini service. As I call Suddenlink customer service, I spend 45 or so minutes on the phone to get this resolved, to some degree.
At this time, I’m informed that account numbers change every time you move (which I think would be something your technicians should tell your customers upon install) hence the late fee. Regardless, I am refunded for the late fee, the TiVo mini interruption and the $20 service call. I am informed that you’re going to have to follow up again on the outlet refund.
So here I am: A customer for 13 months with a track record that makes me constantly question why I continue my service. As I spoke to your “escalation manager,” I am informed that I have the lowest level bundle and that’s just that and that you have nothing more to offer me.
Your company is one that likes to pride itself continuously on its customer service, community-oriented approach and being the best. I am not limited in my options. Despite having the “lowest level bundle,” I am sure that Grande Communications, Cable One, DirectTV or Uverse would be happy to have my $188/month bill and years of stewardship. At 25, I anticipate continuing to expand and grow my service, expanding TV packages, adding home security and more TiVos and TiVo minis.
Now I ask you: What are you going to do for me? How are you going to right the constant lapse in customer service, support and bumbling errors? Because you’ve done nothing to convince me that I should still be your customer. You’ve offered nothing to make me want to stay.
My job, in essence, is that of customer service and sales as the money I bring into my organization from foundations, corporations and individuals is dependent on my ability to sell our mission statement, our services and our standing in the community. Whenever I don’t receive a grant, upset a donor or generally mess up, I right my wrongs and do everything in my power to make sure that the individual/foundation/corporation is happy with me and my organization.
So I ask you again: What are you going to do for me? And if your answer is more of the same, I’m happy to take my years and years of service, referrals and energy to another corporation who does take care of their customers, despite them having “the lowest level bundle.”
I look forward to your response.
Regards,
Abbie
(New) Account Number: 001-3014-08076XXXX

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Tom January 13, 2015 at 7:20 pm

I have had the same experience with suddenlink for the past 6 months since an upgrade. Below 1mbps service. Can’t use the Tivo or Netflix because of slow speeds. Can’t connect remotely to servers to work on them because of the ping and data loss.

They have told me the entire time that they are fixing the problem in the next couple of weeks. I am still paying the bills. Still not getting the service promised.

Been considering a Mail Fraud case or maybe even a class action suit. I am not the only one being billed for something they can not provide. (by their own admission.)

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J Jones January 28, 2014 at 3:40 pm

Suddenlink.
You have not supplied me with reliable service since day one.
I have had to make so many calls, miss work, and send emails trying to get your company to make things right.
In return I get a $20 dollar a month increase (before your typical 12 – 24 month time period), internet that drops at least once an hour, the hassle of changing our home phone number due to caller ID spoofing (never happened with any other service before), a technician that doesn’t know the correct number to call (you own my number; it should have been a no brainer), and missing TV channels.
I wanted to use the DVR and movie services, but with the data usage limit, I can’t use them in the manner I was promised I could.
Now you tell me that all the requests I have made are impossible. I believe they are all very reasonable.
You are doing nothing to solve the problem nor have you given me any reason to believe that Suddenlink cares whether I stay a customer or not.
Your so called VIP service and your commercials that promote all the features you have (which can’t be used due to the usage limit and poor quality of service) are in my opinion false advertisement.
I cannot tell you how disappointed I am. I paying almost $200 a month for services that I can’t use.

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Jennifer belasco January 23, 2014 at 8:49 pm

I am so frustrated with suddenlink!!!! I was told after u paid my past due bill I would not be disconnected. So I paid my bill and now they have told me that u owe more money or my service will be shut off in 4 days. I told they that was not what they told me earlier, and the representative told me I was a lier! I got so mad that I file a complaint with the better business bureau. I called them back and told them I was going to file the complaint and they told me they weren’t going to do anything about. This company is very disloyal and has no integrity! They should be ashamed for lying to customers and allowing their employees talk to customers that way!

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kam January 18, 2014 at 2:39 pm

Sudden link is a joke. I had a schedule appointment between 8 and 12 I get a technician to call me at 12:01 and says he was pulling up in front of my complex so I waited and waited and no technician I finally get ahold of someone in the sudden link office at 12 50 they take notes to call the disc dispatcher they get ahold of my technician he calls me back at 110 and says he’s at lunch and he will be here in 15 minutes 15 minutes goes by 20 minutes in whole hour finally I’ll get a hold of the tech he says my time was bumped back to 1-5 because he hd been told to go to olna wv WHAT!! If i wanted 1-5 apt I would of scheduled it. He put me off to eat then I have to wait more hours to get my service on, Im a new customer, If I could get satellite service I would, Sudden link breaks people balls anyway so high and then they treat people this way, people have lives. SUDDEN LINK SUCKS A BIG ONE!!!!

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jerald neff January 9, 2014 at 10:28 pm

Long story short, upgraded to 30 meg service in June 13, hasn’t worked right since I first got it. They have replaced everything from my modem to the line going to the pole. Called I don’t even know how many times to get it fixed, talked to numerous supervises, no result, I’m at my last nerve, please fix my internet, june through current day (Jan 9) is a bit uncalled for. I would love to upgrade to the 50 meg service but no chance when I can’t even get past 5 meg right now, I’ve been a customer for over 10 years, have cable, internet and home security, just fix my service, everyone I talk to says they will fix it and it never gets done, I’m sure this post is nothing more than a waste of my time as well.

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Tom January 13, 2015 at 7:23 pm

I am in the same boat here. Did the upgrade, and lost all service that I could call usable.

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Ana Pena December 27, 2013 at 5:24 pm

I have been trying to get services through suddenlink in our subdivision for almost a month. Suddenlink keeps saying they don’t provide services but no one is taking the time to come out and service the area. There are about 40 homes going into our new subdivision you would think that they would want the business. I am very disappointed in our local and corporate offices.

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Kristi O. December 26, 2013 at 8:13 pm

I have been a loyal Suddenlink customer for more than 5 years. I’ve been patient and understanding through numerous technical and equipment issues, inexplicable outages and billing mistakes. I have carried them with me to three different homes and though I have not always paid my bill on time, I have ALWAYS paid it. Now the day after Christmas I am informed that because my account is past due my services will be disconnected on the December 31st. Now I’m a practical person and I’m not looking for any handouts, I am well and able to pay the balance owed the day that I get paid which is January 1st however after murderous calls to the “customer service” line I find myself disgusted with the way that I have been spoken to and treated by this company. I find it very hard to believe that the day after Christmas I am the only person that’s finding themselves a little over extended and in need of some understanding and appreciation for the many years that I have been a faithful customer to this company. I will be going else where and I will make it my personal business to inform as many people add I can possibly reach the way that this provider does business and the offensive way they treat their PAYING customers. While I’m sure that this deplorable company will not miss my $250 a month I can see from the complaints below that I am not alone in my disappointment and perhaps if enough of us are willing to make known our mistreatment then maybe Suddenlink will realize who pays their bills. Considering that this company was one a bankrupt organization surely they can see what happens when enough of its customers take their money elsewhere.

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Kristi O. December 26, 2013 at 8:16 pm

**CORRECTION** Numerous calls

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LINDA TURNER December 20, 2013 at 11:22 am

On 12/16/2013, I contacted Suddenlink from my workplace around 7:55am and spoke to a representative to stop payment on my current bill because I was running short in my bank account and had made arrangements with rep to make that payment on this Friday. I received an email from my bank notifying me of an overdraft on my account in that the payment was not stopped. I contacted suddenlink the next day and spoke with a supervisor who read the notes in the system that I would be making the payment on Friday and she stated that the rep should have not told me that he could stop the payment from being deducted from my account and that he needed further training. As of today my account is $350 plus in the negative because of these overdraft charges. She told me that basically what is done is done. I will be sending an official complaint to the CEO of suddenlink as well as the Attorney General’s Office and the FCC Commission. I have continued to have bad experiences after bad experience with suddenlink. One time I contacted them in reference to my internet and the tech screwed up my computer so bad that I actually had to go purchase another computer. I have always paid my bill and have never, ever received any kind of quality customer service from suddenlink since 2009.

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john December 19, 2013 at 3:13 pm

I have been a suddenlink customer a couple of years it is the only cable company offered in my area I have recently moved to a new house and had my services transferred so I waited for them to show with there 8-12 window that they need the serviceman installed my cable and internet and my service sucks so I called trying to get them to fix it now I have to take more time of work and wait for a serviceman
WHAT HAPPENED TO GOOD CUSTOMER SUPPORT they forget we are the one paying everyone’s bills

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Bob Prejean December 17, 2013 at 2:36 pm

Have been trying to get information and a quote for adding service to a new building we have on campus. We are a small university in SW Louisiana. Have been told 3 times that the info/quote would be emailed that afternoon or first thing the next morning. This has been going on for three months (was told the same thing yesterday (12/16/13). Leave voice mail 2-3x per week with no response. Talking to someone in Tyler, TX. Getting ready to start discussing TV service with Charter or someone who will respond.

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Rosalie December 4, 2013 at 4:12 pm

If anyone at Suddenlink is listening…please respond to me. I have had nothing but problems with my payment since October. Suddenlink says I have the incorrect account number but yet they’ve been giving me credit using that number for the past 5-6 years. Now suddenly my account is past due.

I’ve had a conference call with you that included myself and the bank and still cannot get this issue resolved. I am out $145.00 that Suddenlink admits should be refunded to me but I haven’t received. This is terrible customer service. I am in the process of composing correspondence to your senior executives, in particular Mr. Gibbs Jones. Perhaps he can help me resolve this. I am EXTREMELY upset over this. I have worked in human resources for 30+ years. I would have been fired had I not resolved an employee’s (my customer) issue or concern as quickly as possible.

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Suddenlink Help December 5, 2013 at 11:38 am

Hi Rosalie – My name is Ashley, and I’m with Suddenlink. I’m very sorry to hear that your experience with us has been less than exceptional. I’d be more than happy to work with senior Management in your area to investigate this issue. Can you please email me your account address? My email is ashley-AT-suddenlink-DOT-com. Thank you.

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terri adams November 23, 2013 at 8:48 pm

I have been a customer (bundle) for a long time and have had nothing but problems. Technicians have been out time after time and still the same problem. No cable, no phone, no internet. I am about ready to put one of those ugly dish on my roof. I have had no adjustment to bill. This is poor service and the BBB will also be notified! Thank goodness for cell phone so I am not totally cut off from the world. You people need to fix this problem in San Angelo Texas. No need to respond to the above email, cause it does not work!! I do not facebook for your like section.

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Suddenlink Shannon November 26, 2013 at 5:27 pm

Hi Terri – My name is Shannon and I am with Suddenlink. I am very sorry to hear of the trouble you are having with your services and would appreciate the opportunity to resolve. Please feel free to email me directly at shannon-AT-suddenlink-DOT-com. Thank you!

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David Howard November 13, 2013 at 2:30 pm

I paid $223.50, to have cable TV & internet installed in my home. For the first two months, it was unusable and no programing coming through on TV. I made so many calls and used so much of my time, talking to them on the phone. Three technician visits it took to fix the trouble. Then Suddenlink, tries to bill me for two months of service that I never received.
They demand payment for two months of service that I did not have.

CAUTION !!! DO NOT SUSCRIBE TO SUDDENLINK !!!!

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Suddenlink Help November 18, 2013 at 5:31 pm

Hello David- My name is Connie and I am with Suddenlink. I am sorry to hear that you are having trouble with your account and I would be happy to research this for you. Please email me directly at connie-AT-suddenlink-DOT-com. Thank you, Connie

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galston September 26, 2013 at 2:17 pm

We received a mailer quite awhile ago (we have been loyal customers for 9 years never late with a payment..4 bundled services) the flyer offered voicemail included in our plan.
After the first month they billed us an additional $5.00 every month. We had to call every month…. as of today they said they would not honor the flyer it was an error. Well they printed it and sent it to US. So now they say from the Greenville NC office… if we are unhappy we should go somewhere else. OK. Loose a lot of business over a 5.00 ..we shall go somewhere else. BAD Business decision though. and I shall do thousands of $ of PR against your company for being so unprofessional

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Shari September 3, 2013 at 5:24 pm

I have never been so frustrated in my life with any service industry like I am with Sudden Link…..we recently moved to East Texas and called three weeks in advance to schedule internet, cable,and phone service with Sudden Link…..we paid in advance for installation service and the service was to be connected on August 30…….my husband receieved a text that a service person would arrive between 1-4 and by 4:30 no technition had arrived……to date (September 3) we still have no service but yet Sudden Link has taken our money……and in fact their own data base shows that service was ordered three weeks prior, there is a credit on the account, and the system shows that SUDDEN LINK dropped the ball ……we have called this company everday numerous time a day since Frlday to no avail……I realize this was a holiday weekend but I DON’T CARE……SUDDEN LINK CAN PAY A DAMNED TECH TO WORK OVERTIME OR PAY THEM HOLIDAY PAY……THEY TOOK MY MONEY SO OFFER SOME SERVICE. !

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eddie pridemore August 28, 2013 at 3:32 pm

its about time you get your stuff together and make it right with my bill my phone service with your company is the worst ever! it never works and for three months you people in the wv call center keeps telling me a bunch of bs it your time to call and tell me what u think! so sad to be a suddenlink bill holder!!!!

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Drew Whitfield August 12, 2013 at 5:25 pm

After an incomplete install/transfer of services I have yet to have my services installed it has now been almost 4 days. Have they called – NO. I have made multiple calls to complain and attempt to get the requested services to my new residence. They don’t seem to care, quick to apologize but at this point actions speak louder than words.
Don’t use them is give them an F- on customer service and communication skills (and they call themselves a communications company). Use dish or other cable provider.. After 20 years as a customer you would think they would care to at least give me a callback but nothing.

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Gail Little August 11, 2013 at 7:40 am

I am a past costumer. There was an error made by the bank while I had my services with suddenlink they were over paid$123.18 dollars on 7-5-2013. I requested my refund to this date I have not received it. This prompted me to discontinue my services with suddenlink which I had been with since I moved to the East Texas area. Your employees have told me several dates and times of which I would receive my funds. I’m requesting those funds I have returned all your equipment and I want my refund please. Thank you

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